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tags:
- sentence-transformers
- sentence-similarity
- feature-extraction
- dense
- generated_from_trainer
- dataset_size:88
- loss:CachedMultipleNegativesRankingLoss
base_model: BAAI/bge-base-en-v1.5
widget:
- source_sentence: the nearest technology center under tcsp is too far and fully booked
so i can t access their advanced machinery skill training or tech advisory for
upgrading my production line. local msmes like mine are losing competitiveness
without nearby centers in delhi region. please set up or expand tcsp facilities
closer and prioritize slots for small units to adopt modern tech fast. issue non-availability
of nearby technology center under tcsp context the user is reporting that the
nearest technology center under tcsp is too far and fully booked which is hindering
access to advanced machinery skill training and tech advisory for upgrading the
production line and is requesting the establishment or expansion of tcsp facilities
closer to the delhi region to prioritize slots for small units. details - location
delhi region requirement establishment or expansion of tcsp facilities priority
slots for small units
sentences:
- Technology, Quality and Institutions. Testing, Quality, Testing Center. this category
encompasses grievances related to msmes micro small and medium enterprises inability
to access utilize or rely on government-recognized testing calibration inspection
or certification services required for regulatory compliance tenders gem listing
or exports. the category covers a range of issues including delays in the issuance
of test reports despite samples being submitted and fees paid denial or non-issuance
of quality or conformity certificates without clear reasons difficulties accessing
testing or calibration facilities due to - capacity constraints - administrative
refusal - non-functional equipment procedural and system-level barriers such as
- unclear or changing documentation requirements - portal mismatches - fees paid
but testing not scheduled situations where business losses occur due to market
access being blocked due to pending testing or certification at authorized labs
or msme testing centers. example issues include testing completed and fees paid
but test report is not issued even after many weeks quality certification was
rejected without written reasons despite compliance with guidelines testing center
is refusing to accept samples citing workload while deadlines are approaching
fees paid online but testing not scheduled due to portal or procedural issues
tender or export shipment is blocked because the required test certificate is
still pending at the testing lab. the purpose of this category is to capture grievances
related to the operational procedural policy or institutional causes that hinder
msmes access to government-recognized testing calibration inspection or certification
services. the category aims to identify and address the root causes of these issues
including capacity constraints at testing facilities inade
- Policy and Schemes. Related to MSME Scheme. this category encompasses grievances
related to central sector schemes directly administered by the ministry of micro
small and medium enterprises momsme where the ministry itself serves as the implementing
authority. the category includes schemes such as zero defect zero effect zed credit
linked capital subsidy scheme clcss lean manufacturing and other centrally managed
msme support programs. it covers cases where msmes have applied for scheme benefits
or subsidies received approvals or completed required assessments or certifications
but the approved financial assistance has not been released or credited. the category
also captures grievances where claims submitted under ministry-run schemes for
incentives reimbursements or financial support remain pending for extended periods
or are rejected without clear or consistent justification. this includes cases
of rejection due to alleged documentation gaps system-generated ineligibility
flags disputes over eligible machinery or activities and delays caused by human
or system-level verification failures. additionally the category includes grievances
arising from ambiguity or confusion regarding scheme eligibility scope or applicability
such as uncertainty over mandatory certifications eligibility of second-hand versus
new machinery applicability to service enterprises or inconsistent interpretations
of scheme rules by different central or state offices. the category further covers
portal-related issues affecting scheme access and execution including technical
errors during registration or document upload login or authentication failures
contradictory status messages and non-updating dashboards for application claim
or training progress. these issues typically arise due to system bugs integration
gaps between multiple portals file format or size restrictions or delays in updating
portal logic after scheme guideline revisions.
- Technology, Quality and Institutions. Technology Center System Program (TCSP).
the technology centre systems programme tcsp is a flagship initiative of the ministry
of micro small and medium enterprises approved in <NUM> with world bank support
to significantly strengthen india s msme manufacturing ecosystem through advanced
technology access and skill development. with a total outlay of about <NUM> <NUM>
crore initially and later expanded to around <NUM> <NUM> crore the programme modernizes
<NUM> existing technology centres earlier tool rooms technology development centres
and establishes <NUM> new technology centres along with <NUM> extension centres
across the country. these centres are equipped with state-of-the-art infrastructure
such as cnc machining additive manufacturing and 3d printing robotics and automation
laser machining electronics system design and manufacturing facilities advanced
metrology and testing equipment. tcsp aims to enhance msme competitiveness by
providing localized access to modern manufacturing technologies short- and long-term
industry-oriented training skilled manpower development prototyping and testing
services incubation and entrepreneurship support and advisory services. the programme
also promotes cluster-based development through manufacturing technology partners
and technology cluster managers supported by a centralized erp system for service
delivery thereby improving productivity innovation and integration of msmes into
national and global value chains. examples of common grievances under the tcsp
include operational delays a newly approved technology centre in an underserved
state remains partially functional for years due to delayed procurement of machines
preventing msmes from accessing prototyping and testing facilities. training capacity
constraints popular courses such as robotics or cnc programming at extension centres
become oversubscribed resulting in eligible msme workers being denied admission
despite early registration. weak cluster linkages local technology cluster managers
fail to connect msmes with oems academic institutions or research bodies limiting
the intended collaboration and market access benefits. erp system issues msmes
face repeated difficulties in booking training slots advisory services or accessing
technical specifications due to downtime or glitches in the centralized erp portal.
infrastructure shortfalls at extension centres an approved extension centre lacks
promised metrology or testing equipment restricting its ability to deliver precision
measurement and quality assurance services to nearby msmes.
- source_sentence: my grievance are related to yes bank ifsc code- yesb0000565 as
per msme act and rbi policy i have open new digital kyc verified open the current
ac in yes bank yes bank provide me ckyc no and my ac no are - <NUM> on - <NUM>
- <NUM> - <NUM> after ac opening without my permission after few days bank close
my ac and reply after after few days your ac are activate after four month bank
not activate my ac and return my ac fund available balance through post so i request
you please order and take action against bank why close digital ckyc verified
ac by bank without permission and i request you please open new current ac in
your bank then i have transferred my old returned ac avalanche dd in your new
current ac please take action against bank as soon as possible. thanks. issue
closure of current account without permission and request for new account opening
context the user is reporting that their current account was closed without their
permission in yes bank and they are requesting action against the bank and opening
a new current account in the complainant s bank to transfer the returned balance.
details - account type current account ifsc code yesb0000565 account number <NUM>
account opening date <NUM> - <NUM> - <NUM> bank yes bank
sentences:
- Technology, Quality and Institutions. Building Awareness on Intellectual Property
Rights (IPR) for the Micro, Small & Medium Enterprises- an NMCP Scheme. the building
awareness on intellectual property rights ipr for msmes scheme under the national
manufacturing competitiveness programme nmcp is an initiative of the ministry
of msme aimed at sensitizing micro small and medium enterprises to the importance
of protecting and leveraging intellectual property such as patents trademarks
copyrights industrial designs and geographical indications. the scheme supports
the organization of awareness and sensitization programmes including seminars
and workshops with financial assistance up to <NUM> . <NUM> lakh per event conducts
pilot studies to assess intellectual property needs in specific industrial clusters
with support up to <NUM> lakh and facilitates the establishment of intellectual
property facilitation centres ipfcs in collaboration with technical institutions
such as tifac. it also provides reimbursement support for ipr registration expenses
including assistance up to <NUM> lakh for geographical indication registration
and prescribed limits for other ip filings with proposals approved through a structured
mechanism involving a project implementation committee and a steering committee.
overall the scheme seeks to integrate ipr awareness into msme business strategy
encourage innovation protection strengthen cluster-based ip management and enhance
competitiveness in liberalized domestic and global markets. examples of common
grievances under the ipr awareness scheme include reimbursement cap limitation
an msme incurs <NUM> . <NUM> lakh in patent filing and prosecution costs but receives
reimbursement only up to the maximum admissible limit leaving part of the eligible
expense unsupported. workshop content inadequacy an ipr seminar organized for
a manufacturing cluster lacks subject-matter experts and focuses only on basic
concepts despite prior identification of advanced patenting and commercialization
needs. pilot study rejection a cluster-level proposal for an ip needs assessment
study is rejected due to documentation or data gaps even though it is backed by
an industry association and local msmes. restricted ipfc access an intellectual
property facilitation centre limits filing and advisory support only to notified
clusters denying assistance to otherwise eligible msmes outside those clusters.
processing delays approved reimbursement or support for geographical indication
registration remains pending for several months after committee approval affecting
timely protection and commercialization of the product.
- UAM/Udyam Registration/Certificate related issues. Updation of Email ID/Mobile
No. Linked to UDYAM Certificate. this category includes grievances related to
updating or correcting the email id or mobile number associated with an existing
udyam registration. contact details provided during registration are used for
communication verification and authentication when accessing the enterprise profile
on the portal. if these contact details become outdated incorrect or inaccessible
the enterprise owner may face difficulty receiving otps accessing the portal or
managing the registration information. common grievances under this category include
requests to change the registered mobile number or email address because the original
number is no longer active the sim card has been lost the email account is no
longer accessible or the contact details were entered incorrectly during registration.
some complaints arise when the registered contact details belong to an employee
or consultant who is no longer associated with the enterprise preventing the current
owner from receiving verification messages. in other cases entrepreneurs report
that they cannot update contact details because the system requires authentication
through the old mobile number or email which they no longer have access to. these
grievances are typically raised by msme owners proprietors partners directors
of companies or authorized representatives responsible for managing business registrations.
small business owners who registered their enterprise personally may request updates
when their phone number or email changes. in some cases accountants consultants
or administrative staff handling compliance activities may also submit grievances
when they cannot access the registration due to outdated contact details. this
category therefore represents issues related specifically to correcting or updating
communication details associated with an existing udyam certificate.
- Starter, Credit and Finance. Any other banking issue. this category encompasses
grievances related to banking operations conduct or services affecting micro small
and medium enterprises msmes where the issue involves a bank or financial institution
but does not fall under a specific loan product credit guarantee scheme or named
government scheme. the category s purpose is to capture operational and service-level
banking failures that directly disrupt business functioning working capital flow
compliance obligations or financial credibility of msmes. scope of the category
the category covers a wide range of issues including account restrictions and
freezing msme bank accounts being frozen restricted or partially disabled due
to kyc re-verification identity mismatches internal compliance flags alleged suspicious
activity account restrictions despite compliance account restrictions continuing
despite submission of required documents or compliance with bank instructions
bank charges fees and penalties disputes related to bank charges fees and penalties
applied without transparency or contrary to agreed account terms including unexpected
minimum balance penalties annual maintenance charges on zero-balance accounts
excessive transaction fees penalties levied without prior intimation and subsequently
refused for reversal despite documented eligibility incorrect credit reporting
and credit rating impacts grievances related to incorrect credit reporting and
credit rating impacts including inaccurate reporting of defaults failure to update
closed or repaid loans delay or refusal to correct cibil or credit bureau records
wrongly classifying accounts as non-performing assets npas downgrading credit
ratings due to internal errors bank
- source_sentence: recently we registered ourselves for udyam registration but after
scanning the qr code verification is failing. issue qr code verification failure
for udyam registration context the user is reporting that qr code verification
is failing after registering for udyam registration. details - registration type
udyam registration verification issue qr code verification failure
sentences:
- UAM/Udyam Registration/Certificate related issues. Updation of Address Details.
this category refers to grievances related to updating or correcting the registered
address of an enterprise in the udyam registration records. the registered address
represents the official location of the enterprise and accurate address information
is important for maintaining correct business records and identifying the location
of operations. grievances under this category commonly occur when the enterprise
has changed its business location after registration or when the address recorded
during registration was entered incorrectly. entrepreneurs may request an update
if the business has shifted to a new office factory or operational location. some
grievances arise when the address contains typographical errors incomplete information
or mismatched details that do not correspond with supporting documents. in other
cases users may report that they are unable to modify the address details through
the portal or that the changes they submitted have not been updated in the registration
record. these grievances are usually raised by msme owners proprietors partners
of partnership firms directors of companies or authorized representatives responsible
for maintaining enterprise records. small business owners who relocate their operations
to a different city or premises may request updates to ensure the registration
reflects the correct address. similarly compliance officers accountants or consultants
managing regulatory documentation for the enterprise may submit grievances when
they identify discrepancies between the registered address and the actual business
location.
- Policy and Schemes. DBT / IT desk including Annual Report. dbt it desk including
the annual report in msme refers to the data dbt wing functioning under the office
of the development commissioner msme which is responsible for administering direct
benefit transfer dbt of subsidies under msme schemes managing it and digital infrastructure
and compiling the ministry s annual report. the wing oversees end-to-end dbt processes
for scheme reimbursements such as ict and cloud computing subsidies where msmes
initially incur eligible expenses and subsequently receive reimbursements directly
into aadhaar-linked bank accounts through the public financial management system
often after technical verification by agencies like telecommunications consultants
india limited. it ensures compliance with national dbt standards in coordination
with the dbt mission and national informatics centre maintains and upgrades msme
it systems including the udyam registration portal supports cloud-based it adoption
for msmes undertakes data analytics and mis reporting and onboards schemes to
the national dbt framework. the wing also prepares the annual report of the ministry
of msme consolidating performance indicators financial outlays scheme outcomes
udyam registration trends and macro-level contributions such as msme share in
gdp and employment which are used for parliament cabinet briefings and policy
evaluation. while this framework promotes transparency leak-proof subsidy delivery
evidence-based policymaking and digital efficiency stakeholders frequently raise
grievances related to dbt execution data accuracy it reliability and reporting
quality. examples of grievances include msmes experiencing delays in receipt of
approved ict or cloud service subsidies due to pfms transaction or verification
glitches reimbursement failures arising from aadhaar bank account linkage mismatches
despite valid udyam registration inaccuracies or under-reporting of scheme achievements
udyam registrations or msme gdp contribution in the annual report affecting policy
advocacy and planning temporary downtime or access issues on udyam or other msme
it portals during registration or subsidy claim periods and gaps in mis capture
where scheme data duplications or leakages are not properly reflected in dbt dashboards
or the annual report prompting appeals for correction and system strengthening.
- UAM/Udyam Registration/Certificate related issues. QR Code Printed on UDYAM Certificate
Not Readable (Technical). this category includes grievances related to qr codes
printed on the udyam certificate that cannot be scanned or read properly. the
qr code is intended to allow quick verification of the certificate and its associated
enterprise information. if the qr code cannot be scanned users may face difficulty
verifying the certificate or sharing it for official purposes. grievances under
this category typically involve situations where the qr code on the downloaded
or printed certificate appears blurred distorted or unresponsive when scanned
with a qr reader. some users report that the qr code does not open any verification
page after scanning while others find that the scanning application fails to recognize
the code at all. these issues may arise due to errors during certificate generation
problems with the downloaded file or printing-related distortions that make the
qr code unreadable. these grievances are generally raised by msme owners proprietors
partners directors or authorized representatives who use the udyam certificate
as official documentation for their enterprise. small business owners who attempt
to share the certificate for verification purposes may discover that the qr code
is not functioning correctly. consultants accountants or administrative staff
responsible for maintaining business documentation may also submit grievances
when they identify that the qr code on the certificate cannot be scanned or verified.
- source_sentence: respectrd sir i have registered person of pm vishwakarma scheme
as a broom maker i have also complited the trannung of broom maker at bhusawal
pm vishwakarma center before three month ago sir but the tool kit of the pm vishwakarma
scheme rs <NUM> - has not given or got to me so please your request to given of
scheme benefit as a tool kit and loan ammount of <NUM> - rs issue non-receipt
of tool kit and loan under pm vishwakarma scheme context the user is reporting
non-receipt of the tool kit worth rs <NUM> <NUM> and loan amount of rs <NUM> <NUM>
under the pm vishwakarma scheme despite completing the training three months ago.
details - scheme pm vishwakarma scheme occupation broom maker training location
bhusawal pm vishwakarma center amount requested rs <NUM> tool kit rs <NUM> loan
sentences:
- UAM/Udyam Registration/Certificate related issues. Migration from UAM to UDYAM.
this category refers to grievances related to the migration of enterprises registered
under the earlier udyog aadhaar memorandum uam system to the current udyam registration
system. the uam registration system was used earlier for msme registration but
enterprises registered under that system were required to migrate their registration
details to the newer udyam portal to maintain updated records. during this migration
process some enterprises encounter difficulties in transferring or verifying their
existing registration details. grievances under this category typically include
issues where business owners are unable to complete the migration process from
uam to udyam due to errors or system restrictions. entrepreneurs may report that
their uam number is not being recognized by the portal or that the migration process
stops due to validation errors related to aadhaar pan or enterprise details. some
users also experience problems when the migrated information does not match the
original uam registration resulting in incomplete or incorrect enterprise records.
other grievances may involve duplicate records being generated during migration
or difficulty accessing the migrated certificate after the process is completed.
these grievances are usually raised by existing msme owners who had previously
registered their enterprises under the uam system and are attempting to migrate
their information to the udyam portal. the complainants may include proprietors
partners of partnership firms directors of companies or authorized representatives
responsible for regulatory compliance of the enterprise. in many cases small business
owners who registered their enterprises several years ago under uam may attempt
migration when they need updated msme documentation and they raise grievances
if the migration process cannot be completed successfully.
- Policy and Schemes. PM Vishwakarma. the pm vishwakarma category encompasses the
registration skill certification and benefit disbursal processes for artisans
and craftspeople. the system aims to provide easy registration skill certification
toolkit incentives credit support and strong market linkage. however operational
issues eligibility interpretation challenges and bank coordination failures lead
to breakdowns at the stages of registration certification benefit disbursal and
bank linkage. common grievance scenarios registration stuck at pending verification
applicants may experience delays in the registration process with applications
remaining stuck at pending verification for <NUM> days without any response from
the local officer. aadhaar-based registration failures aadhaar-based registration
may fail due to occupation mismatch despite the individual being a traditional
carpenter for <NUM> years. non-receipt of toolkit incentives artisans and craftspeople
may not receive the toolkit incentive despite completing skill training and assessment.
bank refusal of pm vishwakarma loans banks may refuse to provide pm vishwakarma
loans due to unclear scheme guidelines. incorrect trade listing trades eligible
under the scheme may not be listed correctly in the portal s dropdown options.
operational procedural policy and institutional causes operational
- Policy and Schemes. Related to GST. this category encompasses grievances related
to operational and procedural frictions under the goods and services tax gst framework
that directly affect micro small and medium enterprises msmes cash flow invoicing
and day-to-day business continuity. the category includes the following subcategories
<NUM> . gst registration issues applications remaining pending verification pan-gst
name mismatches leading to rejection confusion arising during migration from uam
udyam-linked records to gst rejection of registration due to pan and gst name
mismatch non-response from portal support <NUM> . gst refund delays eligible refunds
especially export-related input tax credit not disbursed within reasonable timelines
despite correct filings refund status shows processed without actual credit due
to backend mismatches delayed disbursement of input tax credit refunds for export
sales refund status shows processed but no amount has been credited due to backend
mismatch <NUM> . input tax credit itc blockages credits not reflecting because
supplier invoices are missing on the portal invoices being wrongly flagged as
ineligible itc reversals triggered by hsn mismatches or delayed supplier compliance
supplier invoices not reflecting on the gst portal forcing msmes to pay tax from
their own funds the category primarily captures operational rather than legal
grievances. while champions does not adjudicate tax disputes it acts as an escalation
and coordination channel with gstn or relevant tax authorities to resolve delays
portal errors and process breakdowns impacting msmes. the purpose of this category
is to address the following - resolve gst registration issues
- source_sentence: the msme portal software keeps crashing during udyam registration
renewal and scheme applications with error messages and failed uploads every time
i try. support team gives no help and i can t access my digital certificates or
track status. this software glitch blocks my business from government benefits
and loans. please fix the bugs improve server speed and add better error guides
right away. issue software glitch in msme portal during udyam registration renewal
and scheme applications context the user is reporting frequent crashes of the
msme portal software during udyam registration renewal and scheme applications
resulting in failed uploads error messages and inability to access digital certificates
or track status which is hindering business access to government benefits and
loans. details - software msme portal software issue frequent crashes during udyam
registration renewal and scheme applications error messages failed uploads and
error messages impact inability to access digital certificates track status and
access government benefits and loans
sentences:
- Starter, Credit and Finance. Loans from Banks. this category loans from banks
encompasses grievances related to access to credit from banks where micro small
and medium enterprises msmes have applied for loans and the bottleneck lies at
the bank level. the scope of this category includes issues involving commercial
banks regional rural banks rrbs and cooperative banks. it specifically addresses
situations where the problem is neither related to rbi policy government scheme
design nor buyer default but arises from bank-side processing handling or decision-making
of loan applications. the category captures the following scenarios - msmes have
submitted loan applications along with required documentation complied with bank
procedures and followed up through branches or portals but the application remains
pending without a formal decision. - banks keep applications under prolonged under
process or pending for verification status without issuing deficiency letters
timelines or written communication. - situations involving repeated or circular
document demands that effectively stall credit access. - grievances where branch-level
offices do not forward eligible loan applications to regional or head offices.
- delays in internal approvals. - avoidance of issuing a clear sanction or rejection
decision despite prolonged engagement. these cases reflect administrative stalling
rather than informed credit rejection based on risk or eligibility. the category
includes the following example issues - i applied for a term loan under the msme
category and submitted all documents but the bank has kept the application under
process for several months without any written update. - my loan application status
has been showing pending for verification on the bank portal for over <NUM> days
with no deficiency letter issued. - the bank is repeatedly asking for documents
that were already submitted causing unnecessary delay in loan processing. - the
branch is not forwarding
- Technology, Quality and Institutions. Related to NSIC. this category encompasses
grievances related to the support and facilitation services provided by the national
small industries corporation nsic to micro small and medium enterprises msmes
. the scope of this category includes issues arising from the areas of raw material
assistance market access and risk mitigation through guarantees. specifically
it covers situations where approved raw material assistance is not released on
time supplier coordination fails after nsic approval material supplied through
nsic is delayed or does not meet specifications or documentation and regional
office processes stall procurement. the category also captures failures in marketing
support including - delayed or missing inclusion in tenders gem or psu vendor
listings - late communication of bid opportunities - problems in nsic-sponsored
exhibitions or buyer-connect programs additionally it includes issues related
to performance and emd guarantees such as - delayed issuance - incorrect formats
- non-renewal despite payment - rejection by psus - lack of response when guarantees
are invoked these grievances typically result in missed orders blocked working
capital contract delays or loss of business credibility and arise from execution
coordination or service delivery breakdowns rather than policy interpretation.
the category is further divided into the following subcategories <NUM> . corporate
communication single point registration scheme and exhibition consortia and tender
marketing <NUM> . internal audit and law recovery <NUM> . human resource <NUM>
. vigilance law recovery <NUM> . international cooperation <NUM> . bank guarantee
monitoring <NUM> . finance accounts <NUM> . national sc st hub <NUM> . chief vigilance
officer <NUM> . contract procurement grievance officer <NUM> . digital services
facilitation and training <NUM> .space marketing cell event management cell <NUM>
.raw material assistance bank guarantee bill discounting bank tieup csr administration
<NUM> .technology liaison officer for sc st pwd cmr <NUM> .epf trust superannuation
pension trust <NUM> .center public information officers cpio <NUM> .company secretary
- Technology, Quality and Institutions. Software Related. software-related initiatives
for msmes mainly center on the digital msme scheme under the national manufacturing
competitiveness programme which promotes adoption of information and communication
technologies through cloud-based erp crm and accounting software to digitalize
day-to-day business operations. the scheme combines awareness workshops needs
assessment and financial support in the form of subsidies covering about <NUM>
<NUM> of eligible costs subject to a ceiling of <NUM> lakh over two years specifically
targeting micro and small enterprises. these initiatives are reinforced by complementary
efforts such as software-enabled facilities under technology centre programmes
for electronics and esdm sectors digital quality and process parameters under
zed certification and software-focused modules within entrepreneurship and skill
development programmes. together these measures aim to standardize workflows automate
inventory finance and customer management reduce operational inefficiencies and
inventory holding support online sales and compliance and enhance overall competitiveness
without requiring heavy upfront investment in hardware. examples of grievances
include subsidy denial an msme implementing a cloud-based erp costing <NUM> .
<NUM> lakh receives no reimbursement beyond the <NUM> lakh cap despite meeting
all eligibility conditions. software ineligibility a cloud application selected
after needs assessment is later rejected as non-standard or non-approved forcing
the enterprise to abandon or restart implementation mid-way. inadequate training
awareness workshops focus only on theoretical benefits of digitalization and fail
to provide hands-on demonstrations or practical guidance on using erp or crm software.
post-subsidy continuity issue after the two-year subsidized period ends steep
renewal or subscription costs make the software unaffordable disrupting business
operations. needs mismatch an msme assessed for crm requirements is instead provided
accounting software limiting the usefulness of the digital intervention and affecting
adoption outcomes.
pipeline_tag: sentence-similarity
library_name: sentence-transformers
metrics:
- pearson_cosine
- spearman_cosine
model-index:
- name: SentenceTransformer based on BAAI/bge-base-en-v1.5
results:
- task:
type: semantic-similarity
name: Semantic Similarity
dataset:
name: Unknown
type: unknown
metrics:
- type: pearson_cosine
value: .nan
name: Pearson Cosine
- type: spearman_cosine
value: .nan
name: Spearman Cosine
---
# SentenceTransformer based on BAAI/bge-base-en-v1.5
This is a [sentence-transformers](https://www.SBERT.net) model finetuned from [BAAI/bge-base-en-v1.5](https://huggingface.co/BAAI/bge-base-en-v1.5). It maps sentences & paragraphs to a 768-dimensional dense vector space and can be used for semantic textual similarity, semantic search, paraphrase mining, text classification, clustering, and more.
## Model Details
### Model Description
- **Model Type:** Sentence Transformer
- **Base model:** [BAAI/bge-base-en-v1.5](https://huggingface.co/BAAI/bge-base-en-v1.5) <!-- at revision a5beb1e3e68b9ab74eb54cfd186867f64f240e1a -->
- **Maximum Sequence Length:** 256 tokens
- **Output Dimensionality:** 768 dimensions
- **Similarity Function:** Cosine Similarity
<!-- - **Training Dataset:** Unknown -->
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### Model Sources
- **Documentation:** [Sentence Transformers Documentation](https://sbert.net)
- **Repository:** [Sentence Transformers on GitHub](https://github.com/huggingface/sentence-transformers)
- **Hugging Face:** [Sentence Transformers on Hugging Face](https://huggingface.co/models?library=sentence-transformers)
### Full Model Architecture
```
SentenceTransformer(
(0): Transformer({'max_seq_length': 256, 'do_lower_case': True, 'architecture': 'BertModel'})
(1): Pooling({'word_embedding_dimension': 768, 'pooling_mode_cls_token': True, 'pooling_mode_mean_tokens': False, 'pooling_mode_max_tokens': False, 'pooling_mode_mean_sqrt_len_tokens': False, 'pooling_mode_weightedmean_tokens': False, 'pooling_mode_lasttoken': False, 'include_prompt': True})
(2): Normalize()
)
```
## Usage
### Direct Usage (Sentence Transformers)
First install the Sentence Transformers library:
```bash
pip install -U sentence-transformers
```
Then you can load this model and run inference.
```python
from sentence_transformers import SentenceTransformer
# Download from the 🤗 Hub
model = SentenceTransformer("sentence_transformers_model_id")
# Run inference
sentences = [
'the msme portal software keeps crashing during udyam registration renewal and scheme applications with error messages and failed uploads every time i try. support team gives no help and i can t access my digital certificates or track status. this software glitch blocks my business from government benefits and loans. please fix the bugs improve server speed and add better error guides right away. issue software glitch in msme portal during udyam registration renewal and scheme applications context the user is reporting frequent crashes of the msme portal software during udyam registration renewal and scheme applications resulting in failed uploads error messages and inability to access digital certificates or track status which is hindering business access to government benefits and loans. details - software msme portal software issue frequent crashes during udyam registration renewal and scheme applications error messages failed uploads and error messages impact inability to access digital certificates track status and access government benefits and loans',
'Technology, Quality and Institutions. Software Related. software-related initiatives for msmes mainly center on the digital msme scheme under the national manufacturing competitiveness programme which promotes adoption of information and communication technologies through cloud-based erp crm and accounting software to digitalize day-to-day business operations. the scheme combines awareness workshops needs assessment and financial support in the form of subsidies covering about <NUM> <NUM> of eligible costs subject to a ceiling of <NUM> lakh over two years specifically targeting micro and small enterprises. these initiatives are reinforced by complementary efforts such as software-enabled facilities under technology centre programmes for electronics and esdm sectors digital quality and process parameters under zed certification and software-focused modules within entrepreneurship and skill development programmes. together these measures aim to standardize workflows automate inventory finance and customer management reduce operational inefficiencies and inventory holding support online sales and compliance and enhance overall competitiveness without requiring heavy upfront investment in hardware. examples of grievances include subsidy denial an msme implementing a cloud-based erp costing <NUM> . <NUM> lakh receives no reimbursement beyond the <NUM> lakh cap despite meeting all eligibility conditions. software ineligibility a cloud application selected after needs assessment is later rejected as non-standard or non-approved forcing the enterprise to abandon or restart implementation mid-way. inadequate training awareness workshops focus only on theoretical benefits of digitalization and fail to provide hands-on demonstrations or practical guidance on using erp or crm software. post-subsidy continuity issue after the two-year subsidized period ends steep renewal or subscription costs make the software unaffordable disrupting business operations. needs mismatch an msme assessed for crm requirements is instead provided accounting software limiting the usefulness of the digital intervention and affecting adoption outcomes.',
'Technology, Quality and Institutions. Related to NSIC. this category encompasses grievances related to the support and facilitation services provided by the national small industries corporation nsic to micro small and medium enterprises msmes . the scope of this category includes issues arising from the areas of raw material assistance market access and risk mitigation through guarantees. specifically it covers situations where approved raw material assistance is not released on time supplier coordination fails after nsic approval material supplied through nsic is delayed or does not meet specifications or documentation and regional office processes stall procurement. the category also captures failures in marketing support including - delayed or missing inclusion in tenders gem or psu vendor listings - late communication of bid opportunities - problems in nsic-sponsored exhibitions or buyer-connect programs additionally it includes issues related to performance and emd guarantees such as - delayed issuance - incorrect formats - non-renewal despite payment - rejection by psus - lack of response when guarantees are invoked these grievances typically result in missed orders blocked working capital contract delays or loss of business credibility and arise from execution coordination or service delivery breakdowns rather than policy interpretation. the category is further divided into the following subcategories <NUM> . corporate communication single point registration scheme and exhibition consortia and tender marketing <NUM> . internal audit and law recovery <NUM> . human resource <NUM> . vigilance law recovery <NUM> . international cooperation <NUM> . bank guarantee monitoring <NUM> . finance accounts <NUM> . national sc st hub <NUM> . chief vigilance officer <NUM> . contract procurement grievance officer <NUM> . digital services facilitation and training <NUM> .space marketing cell event management cell <NUM> .raw material assistance bank guarantee bill discounting bank tieup csr administration <NUM> .technology liaison officer for sc st pwd cmr <NUM> .epf trust superannuation pension trust <NUM> .center public information officers cpio <NUM> .company secretary',
]
embeddings = model.encode(sentences)
print(embeddings.shape)
# [3, 768]
# Get the similarity scores for the embeddings
similarities = model.similarity(embeddings, embeddings)
print(similarities)
# tensor([[1.0000, 0.6265, 0.5981],
# [0.6265, 1.0000, 0.7013],
# [0.5981, 0.7013, 1.0000]])
```
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### Downstream Usage (Sentence Transformers)
You can finetune this model on your own dataset.
<details><summary>Click to expand</summary>
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### Out-of-Scope Use
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## Evaluation
### Metrics
#### Semantic Similarity
* Evaluated with [<code>EmbeddingSimilarityEvaluator</code>](https://sbert.net/docs/package_reference/sentence_transformer/evaluation.html#sentence_transformers.evaluation.EmbeddingSimilarityEvaluator)
| Metric | Value |
|:--------------------|:--------|
| pearson_cosine | nan |
| **spearman_cosine** | **nan** |
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### Recommendations
*What are recommendations with respect to the foreseeable issues? For example, filtering explicit content.*
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## Training Details
### Training Dataset
#### Unnamed Dataset
* Size: 88 training samples
* Columns: <code>sentence_0</code> and <code>sentence_1</code>
* Approximate statistics based on the first 88 samples:
| | sentence_0 | sentence_1 |
|:--------|:-------------------------------------------------------------------------------------|:--------------------------------------------------------------------------------------|
| type | string | string |
| details | <ul><li>min: 46 tokens</li><li>mean: 172.95 tokens</li><li>max: 256 tokens</li></ul> | <ul><li>min: 199 tokens</li><li>mean: 253.88 tokens</li><li>max: 256 tokens</li></ul> |
* Samples:
| sentence_0 | sentence_1 |
|:---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|:---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| <code>with due respect i md mafijul husen would like to intimate that when i trying to edit my existing udyam registration certificate <udyam_no> certificate of my enterprise viz. md mafijul husen then i failed to enter otp as my earlier mobile number <phone_no> has been changed and the given gmail id is also inactive. hence it is my request to change my mobile number so that i can edit my existing udyam registration <udyam_no> certificate. my pan no is <pan_no> and aadhaar number is <uam_no> . issue update of mobile number and gmail id for udyam registration certificate editing context the user is requesting an update of the mobile number and gmail id associated with the existing udyam registration certificate udyam-wb- <NUM> - <NUM> to facilitate editing of the certificate. details - udyam registration certificate no udyam-wb- <NUM> - <NUM> old mobile no <NUM> old gmail id inactive pan no aetph0941n aadhar no <NUM></code> | <code>UAM/Udyam Registration/Certificate related issues. Updation of Email ID/Mobile No. Linked to UDYAM Certificate. this category includes grievances related to updating or correcting the email id or mobile number associated with an existing udyam registration. contact details provided during registration are used for communication verification and authentication when accessing the enterprise profile on the portal. if these contact details become outdated incorrect or inaccessible the enterprise owner may face difficulty receiving otps accessing the portal or managing the registration information. common grievances under this category include requests to change the registered mobile number or email address because the original number is no longer active the sim card has been lost the email account is no longer accessible or the contact details were entered incorrectly during registration. some complaints arise when the registered contact details belong to an employee or consultant who is n...</code> |
| <code>we had applied for msme registration under the application number <udyam_no> m <NUM> on 22nd march <NUM> . after reviewing the status and considering our circumstances we kindly request that our case be transferred to the micro and small enterprises facilitation council msefc for further processing and resolution. we believe that the msefc councils intervention will help address any concerns or disputes that may have arisen regarding our application. we are hopeful that this request will be processed swiftly and in accordance with the necessary regulations. thank you for your attention to this matter. we look forward to your prompt assistance in facilitating this request. issue request for transfer of msme registration case to msefc context the user is requesting to transfer their msme registration case to the micro and small enterprises facilitation council msefc for further processing and resolution. details - application number udyam-dl- <NUM> - <NUM> m <NUM> application date 22nd m...</code> | <code>Technology, Quality and Institutions. Related to NI-MSME. this category encompasses grievances related to training capacity-building and certification programs administered by the national institute for micro small and medium enterprises ni-msme for micro small and medium enterprises msmes entrepreneurs and their employees. the scope of this category includes issues arising from the delivery of training programs such as repeatedly postponed schedules without prior notification inaccessible online training portals unclear eligibility criteria unavailable trainers insufficient mentoring outdated or non-practical course content additionally this category captures certification-related issues including delayed issuance of certificates certificates issued with incorrect details difficulty verifying certificates online failure to deliver certificates after course completion furthermore the category includes course enrollment and admission disputes such as unjustified rejection of enrollment ...</code> |
| <code>insurancy company national insurance company limited branch name of insurance company branch if other khamgaon branch date of application <NUM> - <NUM> - <NUM> policy number <NUM> my claim is kept pending even after submitting all the documents after changing all the requirements as changed by various surveyors. issue delayed insurance claim under national insurance company limited context the user is reporting that the insurance claim submitted on <NUM> - <NUM> - <NUM> with policy number <NUM> is still pending despite submission of all required documents as per changes made by various surveyors. details - policy number <NUM> claim submission date <NUM> - <NUM> - <NUM> branch khamgaon</code> | <code>Starter, Credit and Finance. Insurance Claim related issues. this category encompasses grievances related to insurance claims associated with various government-backed and private insurance products. the scope includes <NUM> . esic employees state insurance corporation insurance benefits <NUM> . epfo employees provident fund organisation -linked insurance benefits including edli employees deposit linked insurance <NUM> . cgtmse credit guarantee fund trust for micro and small enterprises -linked insurance elements <NUM> . private or general business insurance products where a government department psu public sector undertaking or bank acts as an intermediary or implementing authority the category covers a range of issues including opaque rejection decisions undocumented policy exclusions administrative closure without explanation shifting of risk and liability onto msmes micro small and medium enterprises or employees document and data mismatches across multiple systems such as aadhaar ...</code> |
* Loss: [<code>CachedMultipleNegativesRankingLoss</code>](https://sbert.net/docs/package_reference/sentence_transformer/losses.html#cachedmultiplenegativesrankingloss) with these parameters:
```json
{
"scale": 20.0,
"similarity_fct": "cos_sim",
"mini_batch_size": 32,
"gather_across_devices": false
}
```
### Training Hyperparameters
#### Non-Default Hyperparameters
- `per_device_train_batch_size`: 64
- `per_device_eval_batch_size`: 64
- `num_train_epochs`: 6
- `fp16`: True
- `multi_dataset_batch_sampler`: round_robin
#### All Hyperparameters
<details><summary>Click to expand</summary>
- `do_predict`: False
- `eval_strategy`: no
- `prediction_loss_only`: True
- `per_device_train_batch_size`: 64
- `per_device_eval_batch_size`: 64
- `gradient_accumulation_steps`: 1
- `eval_accumulation_steps`: None
- `torch_empty_cache_steps`: None
- `learning_rate`: 5e-05
- `weight_decay`: 0.0
- `adam_beta1`: 0.9
- `adam_beta2`: 0.999
- `adam_epsilon`: 1e-08
- `max_grad_norm`: 1
- `num_train_epochs`: 6
- `max_steps`: -1
- `lr_scheduler_type`: linear
- `lr_scheduler_kwargs`: None
- `warmup_ratio`: None
- `warmup_steps`: 0
- `log_level`: passive
- `log_level_replica`: warning
- `log_on_each_node`: True
- `logging_nan_inf_filter`: True
- `enable_jit_checkpoint`: False
- `save_on_each_node`: False
- `save_only_model`: False
- `restore_callback_states_from_checkpoint`: False
- `use_cpu`: False
- `seed`: 42
- `data_seed`: None
- `bf16`: False
- `fp16`: True
- `bf16_full_eval`: False
- `fp16_full_eval`: False
- `tf32`: None
- `local_rank`: -1
- `ddp_backend`: None
- `debug`: []
- `dataloader_drop_last`: False
- `dataloader_num_workers`: 0
- `dataloader_prefetch_factor`: None
- `disable_tqdm`: False
- `remove_unused_columns`: True
- `label_names`: None
- `load_best_model_at_end`: False
- `ignore_data_skip`: False
- `fsdp`: []
- `fsdp_config`: {'min_num_params': 0, 'xla': False, 'xla_fsdp_v2': False, 'xla_fsdp_grad_ckpt': False}
- `accelerator_config`: {'split_batches': False, 'dispatch_batches': None, 'even_batches': True, 'use_seedable_sampler': True, 'non_blocking': False, 'gradient_accumulation_kwargs': None}
- `parallelism_config`: None
- `deepspeed`: None
- `label_smoothing_factor`: 0.0
- `optim`: adamw_torch_fused
- `optim_args`: None
- `group_by_length`: False
- `length_column_name`: length
- `project`: huggingface
- `trackio_space_id`: trackio
- `ddp_find_unused_parameters`: None
- `ddp_bucket_cap_mb`: None
- `ddp_broadcast_buffers`: False
- `dataloader_pin_memory`: True
- `dataloader_persistent_workers`: False
- `skip_memory_metrics`: True
- `push_to_hub`: False
- `resume_from_checkpoint`: None
- `hub_model_id`: None
- `hub_strategy`: every_save
- `hub_private_repo`: None
- `hub_always_push`: False
- `hub_revision`: None
- `gradient_checkpointing`: False
- `gradient_checkpointing_kwargs`: None
- `include_for_metrics`: []
- `eval_do_concat_batches`: True
- `auto_find_batch_size`: False
- `full_determinism`: False
- `ddp_timeout`: 1800
- `torch_compile`: False
- `torch_compile_backend`: None
- `torch_compile_mode`: None
- `include_num_input_tokens_seen`: no
- `neftune_noise_alpha`: None
- `optim_target_modules`: None
- `batch_eval_metrics`: False
- `eval_on_start`: False
- `use_liger_kernel`: False
- `liger_kernel_config`: None
- `eval_use_gather_object`: False
- `average_tokens_across_devices`: True
- `use_cache`: False
- `prompts`: None
- `batch_sampler`: batch_sampler
- `multi_dataset_batch_sampler`: round_robin
- `router_mapping`: {}
- `learning_rate_mapping`: {}
</details>
### Training Logs
| Epoch | Step | spearman_cosine |
|:-----:|:----:|:---------------:|
| 1.0 | 2 | nan |
| 2.0 | 4 | nan |
| 3.0 | 6 | nan |
| 4.0 | 8 | nan |
| 5.0 | 10 | nan |
| 6.0 | 12 | nan |
### Framework Versions
- Python: 3.12.12
- Sentence Transformers: 5.2.3
- Transformers: 5.0.0
- PyTorch: 2.10.0+cu128
- Accelerate: 1.12.0
- Datasets: 4.0.0
- Tokenizers: 0.22.2
## Citation
### BibTeX
#### Sentence Transformers
```bibtex
@inproceedings{reimers-2019-sentence-bert,
title = "Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks",
author = "Reimers, Nils and Gurevych, Iryna",
booktitle = "Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing",
month = "11",
year = "2019",
publisher = "Association for Computational Linguistics",
url = "https://arxiv.org/abs/1908.10084",
}
```
#### CachedMultipleNegativesRankingLoss
```bibtex
@misc{gao2021scaling,
title={Scaling Deep Contrastive Learning Batch Size under Memory Limited Setup},
author={Luyu Gao and Yunyi Zhang and Jiawei Han and Jamie Callan},
year={2021},
eprint={2101.06983},
archivePrefix={arXiv},
primaryClass={cs.LG}
}
```
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