{
 "model": "autotrust/JEV-9B",
 "revision": "7ac669b8fb476ba926491e3d1c39f9330d68dbed",
 "request": {
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   "message": "Charged twice, I want a refund.",
   "plan": "pro"
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  "questions": {
   "intent": {
    "type": "choice",
    "instructions": "What does the customer want?",
    "criteria": {
     "refund": "money back",
     "track": "where is my order",
     "other": null
    }
   },
   "urgent": {
    "type": "noul",
    "instructions": "Needs a human now?"
   },
   "anger": {
    "type": "score",
    "instructions": "How angry?",
    "criteria": [
     "none",
     "slight",
     "some",
     "clear",
     "strong",
     "extreme"
    ]
   }
  }
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