Update README.md

README.md

@@ -189,13 +189,13 @@ Use the code below to get started with the model.
 
 The model achieved:
 
-**Accuracy:** 92% for intent classification
+- **Accuracy:** 92% for intent classification
 
-**Precision:** 90% for product category classification
+- **Precision:** 90% for product category classification
 
-**Recall:** 88% for urgency level classification
+- **Recall:** 88% for urgency level classification
 
-**F1-Score:** 89% overall across all tasks
+- **F1-Score:** 89% overall across all tasks
 
 #### Summary
 The model shows strong performance in classifying customer queries across multiple categories and levels of urgency. However, there is room for improvement in handling edge cases or complex queries not covered in the training data.