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README.md
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A fine-tuned [DistilBERT](https://huggingface.co/distilbert/distilbert-base-uncased) model that classifies customer support tickets into **11 issue categories**. Designed for automatic routing, triage, and analytics of customer inquiries.
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## Quick Start
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```python
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- Datasets 4.8.5
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- Tokenizers 0.22.2
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## Limitations and Risks
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### Known Failure Modes
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A fine-tuned [DistilBERT](https://huggingface.co/distilbert/distilbert-base-uncased) model that classifies customer support tickets into **11 issue categories**. Designed for automatic routing, triage, and analytics of customer inquiries.
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> **🚀 [Try the live demo →](https://huggingface.co/spaces/Janvi17/customer-support-ticket-classifier-demo)**
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## Quick Start
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```python
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- Datasets 4.8.5
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- Tokenizers 0.22.2
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## Demo
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**[🚀 Try the live Gradio demo](https://huggingface.co/spaces/Janvi17/customer-support-ticket-classifier-demo)** — paste any support ticket and see real-time classification with confidence breakdown.
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## Limitations and Risks
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### Known Failure Modes
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