| text,label | |
| "What is my money worth in other countries?",exchange_rate | |
| "What can I do if my card still hasn't arrived after 2 weeks?",card_arrival | |
| "Would I be able to open an account for my daughter?",age_limit | |
| "My address details have changed and I want to update them",edit_personal_details | |
| "If my cash withdrawal is still not showing, is something wrong?",pending_cash_withdrawal | |
| "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.",transfer_not_received_by_recipient |