{
  "state": "I was charged twice on my last invoice for the same seat, please refund the duplicate.",
  "questions": {
    "domain": {
      "type": "choice",
      "instructions": "",
      "criteria": {
        "rt00": "support billing sales technical",
        "rt01": "support tickets bengali",
        "rt02": "support tickets hindi",
        "rt03": "support tickets russian",
        "rt04": "game commands actions",
        "rt05": "safety destructive irreversible",
        "rt06": "banking cards payments",
        "rt07": "text messages spam",
        "rt08": "assistant requests weather",
        "rt09": "email inbox messages",
        "rt10": "feelings emotions reactions",
        "rt11": "social offensive posts",
        "rt12": "news headlines sports",
        "rt13": "product reviews opinions",
        "rt14": "encyclopedia entities topics",
        "rt15": "boolean question passage"
      }
    },
    "intent": {
      "type": "choice",
      "instructions": "",
      "criteria": {
        "c00": "refund in, refund is, my refund, contacted the, keep checking, refund has, requested a, i contacted, refund i, refund isn't",
        "c33": "top up, top com, my top, in my, top, failed, up failed, my top up, from my, plus",
        "c54": "extra fee, fee, charged me, charge, i have been, service fee, being charged, was charged, why was i, extra"
      }
    }
  },
  "options": { "energy_norm": true, "defer_margin": 0.05 }
}