Text Classification
Transformers
Safetensors
Chinese
English
bert
sales
intent-classification
dialogue
evaluation
Instructions to use MultiSense/SaleIntent_bert with libraries, inference providers, notebooks, and local apps. Follow these links to get started.
- Libraries
- Transformers
How to use MultiSense/SaleIntent_bert with Transformers:
# Use a pipeline as a high-level helper from transformers import pipeline pipe = pipeline("text-classification", model="MultiSense/SaleIntent_bert")# Load model directly from transformers import AutoModel model = AutoModel.from_pretrained("MultiSense/SaleIntent_bert", device_map="auto") - Notebooks
- Google Colab
- Kaggle
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# SaleIntent-BERT
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**SaleIntent-BERT** is a fine-tuned BERT classifier that reads a complete sales conversation and predicts **how the customer ended up** β from clear purchase intent down to hostility. It is the outcome-scoring half of the [SalesLLM benchmark](https://github.com/Bairong-Xdynamics/Benchmarking-LLM-Realistic-Selling-Skill).
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Scoring a sales dialogue with an LLM judge alone conflates two different questions: *did the salesperson run a good process?* and *did the customer actually want to buy at the end?* A model can be articulate, polite, and well-structured while the customer walks away β and an LLM judge, reading the whole transcript, tends to reward the articulate process. SaleIntent-BERT answers the second question independently, by looking only at where the conversation landed.
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## Citation
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```bibtex
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@misc{
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}
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```
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## Related
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- π [SalesLLM benchmark & code](https://github.com/Bairong-Xdynamics/Benchmarking-LLM-Realistic-Selling-Skill)
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- π€ [CustomerLM](https://huggingface.co/MultiSense/CustomerLM) β the user simulator that generates the customer side of the dialogues this model scores
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# SaleIntent-BERT
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**Our work has been acepted by EMNLP 2026**
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**SaleIntent-BERT** is a fine-tuned BERT classifier that reads a complete sales conversation and predicts **how the customer ended up** β from clear purchase intent down to hostility. It is the outcome-scoring half of the [SalesLLM benchmark](https://github.com/Bairong-Xdynamics/Benchmarking-LLM-Realistic-Selling-Skill).
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Scoring a sales dialogue with an LLM judge alone conflates two different questions: *did the salesperson run a good process?* and *did the customer actually want to buy at the end?* A model can be articulate, polite, and well-structured while the customer walks away β and an LLM judge, reading the whole transcript, tends to reward the articulate process. SaleIntent-BERT answers the second question independently, by looking only at where the conversation landed.
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## Citation
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```bibtex
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@misc{su2026sellmoreplayless,
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title={Sell More, Play Less: Benchmarking LLM Realistic Selling Skill},
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author={Xuanbo Su and Wenhao Hu and Le Zhan and Yuting Xie and Kailin Lyu and Kaijie Chen and Ziwei Li and Yeqiang Wang and Haibo Su and Yunzhang Chen and Ling Huang},
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year={2026},
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eprint={2604.07054},
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archivePrefix={arXiv},
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primaryClass={cs.CL},
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url={https://arxiv.org/abs/2604.07054},
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}
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```
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## Related
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- π [Paper](https://arxiv.org/abs/2604.07054)
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- π [SalesLLM benchmark & code](https://github.com/Bairong-Xdynamics/Benchmarking-LLM-Realistic-Selling-Skill)
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- π€ [CustomerLM](https://huggingface.co/MultiSense/CustomerLM) β the user simulator that generates the customer side of the dialogues this model scores
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