{
  "sklearn_version": "1.9.0",
  "embed_model_id": "BAAI/bge-small-en-v1.5",
  "features": "L2-normalized sentence embeddings of customer_message",
  "targets": {
    "category": {
      "accuracy": 0.9882,
      "macro_f1": 0.9882,
      "classes": [
        "cancellation",
        "cold_food",
        "courier_problem",
        "late_delivery",
        "missing_item",
        "payment_issue",
        "refund_request",
        "wrong_order"
      ],
      "majority_baseline_accuracy": 0.129,
      "beats_baseline": true
    },
    "urgency": {
      "accuracy": 0.4471,
      "macro_f1": 0.3061,
      "classes": [
        "high",
        "low",
        "medium"
      ],
      "majority_baseline_accuracy": 0.4584,
      "beats_baseline": false
    }
  }
}