---
library_name: scikit-learn
tags:
- text-classification
- nlp
- customer-support
- tf-idf
---

# Customer Support Intent Classifier

A small NLP model that classifies customer-support messages into nine intents
using TF-IDF and Logistic Regression.

## Intents
password_reset, login_issue, billing_issue, refund_request,
performance_issue, subscription_cancel, plan_upgrade, service_outage,
general_support

## Intended use
Educational/portfolio demonstration of NLP and customer-support automation.
The training data is synthetic and this model is not intended for production
use without additional real-world training and evaluation.

## Usage
```python
import joblib
model = joblib.load("model.joblib")
print(model.predict(["I need to reset my password"]))
```

## Author
Samuel V