| { | |
| "id": "support-routing", | |
| "state": "A customer says their card was lost and asks how to stop anyone using it.", | |
| "question": "Which action best addresses the immediate request?", | |
| "kind": "choice", | |
| "options": {"freeze": "Freeze the missing card", "limit": "Increase the card spending limit", "statement": "Download a monthly statement"} | |
| } | |