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      "label": "escalate_immediately",
      "text": "This is the final straw. Terminating all contracts immediately."
    },
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      "label": "escalate_immediately",
      "text": "If this isn't resolved today, we're taking our business elsewhere!"
    },
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      "label": "escalate_immediately",
      "text": "Regulatory compliance violation! Reporting to authorities."
    },
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      "label": "escalate_immediately",
      "text": "Major security breach detected! Customer data exposed!"
    },
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      "label": "escalate_immediately",
      "text": "Board of directors is furious. Expect call from our lawyers."
    }
  ],
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      "label": "escalate_soon",
      "text": "Quality has dropped significantly. Considering our options."
    },
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      "label": "escalate_soon",
      "text": "Close to canceling if things don't improve quickly."
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      "label": "escalate_soon",
      "text": "Getting pressure from my boss about this issue."
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      "label": "escalate_soon",
      "text": "Issue has been ongoing for two weeks. Need resolution soon."
    },
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      "label": "escalate_soon",
      "text": "Very disappointed with service lately. Patience wearing thin."
    }
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      "label": "manager_review",
      "text": "Manager input would be helpful for this decision."
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      "label": "manager_review",
      "text": "Policy exception needed. Please involve supervisor."
    },
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      "label": "manager_review",
      "text": "Account review meeting requested with management."
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      "label": "manager_review",
      "text": "Would like to discuss our contract with account manager."
    }
  ],
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      "label": "no_escalation",
      "text": "Quick question about how to use this feature."
    },
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      "label": "no_escalation",
      "text": "Routine maintenance question for our system."
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      "label": "no_escalation",
      "text": "Just following up on my previous email."
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      "label": "no_escalation",
      "text": "Minor issue but not urgent. When you have time."
    }
  ]
}