,awareness,research,consideration,decision,action,post_purchase,support awareness,3,0,0,0,0,0,0 research,4,1,0,0,0,0,0 consideration,0,2,3,0,0,0,0 decision,0,0,0,5,0,0,0 action,0,0,0,0,3,0,0 post_purchase,0,0,0,0,0,4,0 support,0,0,0,0,0,1,3