,awareness,research,consideration,decision,action,post_purchase,support awareness,5,0,0,0,0,0,0 research,2,2,0,0,0,0,0 consideration,0,0,5,0,0,0,0 decision,0,0,1,3,0,0,0 action,0,0,0,0,3,0,0 post_purchase,0,1,0,0,0,3,0 support,0,0,0,0,0,1,3