openenv.yaml

name: support-triage-openenv
version: 0.1.0
entrypoint: src/support_triage_openenv/env.py:SupportTriageEnv
description: |
  Real-world customer support ticket triage environment with deterministic tasks,
  typed action/observation/reward models, and dense reward shaping.
license: mit
tags:
  - openenv
  - reinforcement-learning
  - customer-support
maintainers:
  - name: meta-hackathon-team
api:
  reset: "reset(task_id?: str) -> Observation"
  step: "step(action: Action) -> tuple[Observation, Reward, bool, info]"
  state: "state() -> dict"
models:
  observation: support_triage_openenv.models.Observation
  action: support_triage_openenv.models.Action
  reward: support_triage_openenv.models.Reward
tasks:
  - id: easy_password_reset
    difficulty: easy
    grader: support_triage_openenv.graders.grade_task
  - id: medium_billing_dispute
    difficulty: medium
    grader: support_triage_openenv.graders.grade_task
  - id: hard_outage_incident
    difficulty: hard
    grader: support_triage_openenv.graders.grade_task