from support_triage_openenv.env import SupportTriageEnv
from support_triage_openenv.models import Action


def test_reset_and_state_cycle():
    env = SupportTriageEnv()
    obs = env.reset("easy_password_reset")
    assert obs.task_id == "easy_password_reset"
    assert obs.step_count == 0
    state = env.state()
    assert state["done"] is False


def test_easy_task_can_reach_high_score():
    env = SupportTriageEnv()
    env.reset("easy_password_reset")
    env.step(Action(action_type="read_ticket", ticket_id="T-1001"))
    env.step(
        Action(
            action_type="classify_ticket",
            ticket_id="T-1001",
            priority="medium",
            category="account",
            needs_escalation=False,
        )
    )
    env.step(
        Action(
            action_type="draft_reply",
            message=(
                "We will send a reset link to your email. For security, please confirm the request "
                "from your device after receiving the reset link."
            ),
        )
    )
    _, reward, done, info = env.step(Action(action_type="resolve_ticket", ticket_id="T-1001"))
    assert done is True
    assert info["grader_score"] >= 0.9
    assert reward.value >= 0.9


def test_invalid_ticket_penalty_and_done_guard():
    env = SupportTriageEnv()
    env.reset("medium_billing_dispute")
    _, reward, _, info = env.step(Action(action_type="read_ticket", ticket_id="NOT-REAL"))
    assert reward.value < 0.5
    assert info["penalties"]