File size: 799 Bytes
690d5c2 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 | {
"state": {
"ticket": "Payment page returns a 500 error for every card payment since 09:00."
},
"questions": {
"severity": {
"type": "choice",
"instructions": "How severe is this ticket?",
"criteria": {
"low": "Cosmetic or minor, no customer impact",
"medium": "Some customers affected, workaround exists",
"high": "Many customers affected, no workaround"
}
},
"escalate": {
"type": "noul",
"instructions": "Should this ticket be escalated to the on-call engineer?"
},
"urgency": {
"type": "score",
"instructions": "Rate the urgency from 0 to 3.",
"criteria": [
"Can wait a week",
"Handle this week",
"Handle today",
"Handle immediately"
]
}
}
}
|