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- BERT
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# Banking customer service - query intent classifier
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- BERT
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# Banking customer service - query intent classifier
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A BERT based multi-class classification model that classifies incoming customer queries into one of the following categories:
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1. transaction_query
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2. password_reset
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3. loan_inquiry
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4. fraud_report
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5. credi_card_application
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6. balance_inquiry
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