sessions/Ghulam_Baqir.json

{
  "session_id": "Ghulam_Baqir",
  "user_name": "Ghulam Baqir",
  "created_at": "2026-06-12T00:27:47.778301+00:00",
  "last_active": "2026-06-12T14:32:54.483395+00:00",
  "message_count": 6,
  "current_chat_id": 1,
  "messages": [
    {
      "id": 1,
      "chat_id": 1,
      "timestamp": "2026-06-12T00:40:34.260325+00:00",
      "question": "connect me to the hr",
      "answer": "Sure! I can connect you with HR right now. Shall I go ahead?"
    },
    {
      "id": 2,
      "chat_id": 1,
      "timestamp": "2026-06-12T00:43:41.028046+00:00",
      "question": "yes",
      "answer": "You're all set! HR has been notified and will be with you shortly in this chat."
    },
    {
      "id": 3,
      "chat_id": 1,
      "timestamp": "2026-06-12T00:43:52.290239+00:00",
      "question": "SYSTEM",
      "answer": "User exited the queue."
    },
    {
      "id": 4,
      "chat_id": 1,
      "timestamp": "2026-06-12T14:11:51.886768+00:00",
      "question": "how many casual leaves left in my account",
      "answer": "To protect the privacy of all employees, Martechsol hasn't given me access to individual records like leave balances. You can view your casual leave balance on the <b>Portal</b> in your profile section."
    },
    {
      "id": 5,
      "chat_id": 1,
      "timestamp": "2026-06-12T14:31:45.927245+00:00",
      "question": "who owns this compant",
      "answer": "The CEO of Martechsol is <b>Mirza Waqas Baig</b>."
    },
    {
      "id": 6,
      "chat_id": 1,
      "timestamp": "2026-06-12T14:32:54.483395+00:00",
      "question": "list all the managers",
      "answer": "<b>CEO:</b> Mirza Waqas Baig<br>\n<b>HR / HR Manager:</b> Varsha Arshad Khan (Email: hr@martechsol.com)<br>\n<b>HOP (Head of Production):</b> Hammad Faheem<br>\n<b>HOS (Head of Sales):</b> Talha Mustafa Qureshi<br>\n<b>Sales QA & Compliance Manager:</b> Laiba Khalid<br>\n<b>Web Development Manager:</b> Hamza Naqvi<br>\n<b>Software Production Associate Manager:</b> Ribal Arshad<br>\n<b>Project Management Vice President:</b> Omar Nabil<br>\n<b>Social Media Manager:</b> Hira Taimoor<br>\n<b>EBook Manager:</b> Rumaisa Mir"
    }
  ],
  "status": "AI",
  "blocked": false,
  "rating": null,
  "chat_ratings": {},
  "alert_id": 1,
  "alert_type": "exit_queue",
  "archived": false,
  "archived_chats": [],
  "sla_metrics": {
    "queued_at": "2026-06-12T00:43:40.974514+00:00",
    "ended_at": "2026-06-12T00:43:52.287712+00:00",
    "resolution_times": [
      11.313198
    ]
  }
}