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DecisionNode Edge 0.9.1
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{
"state": {
"ticket": "Hi, I was charged twice for my March invoice and nobody has replied to my two emails since Monday. Please refund the second charge.",
"customer": {"plan": "business", "since": "2023-05-14"}
},
"questions": {
"route": {
"type": "choice",
"instructions": "Which team should handle `ticket`?",
"criteria": {
"billing": "charges, invoices, refunds",
"bug": "something in the product is broken",
"account": "login, access, settings"
}
},
"urgency": {
"type": "score",
"instructions": "How urgent is `ticket`?",
"criteria": ["routine", "today", "urgent", "critical"]
},
"refund": {
"type": "truth",
"instructions": "Does the customer ask for a refund?"
},
"emails": {
"type": "number",
"instructions": "How many emails has the customer sent before this one?",
"min": 0,
"max": 10
}
}
}