File size: 4,924 Bytes
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Refund_not_showing_up,40,40,100.0,97.5609756097561,98.76543209876543
activate_my_card,40,39,97.5,100.0,98.73417721518987
age_limit,40,40,100.0,97.5609756097561,98.76543209876543
apple_pay_or_google_pay,40,40,100.0,100.0,100.0
atm_support,40,40,100.0,97.5609756097561,98.76543209876543
automatic_top_up,40,39,97.5,97.5,97.5
balance_not_updated_after_bank_transfer,40,33,82.5,76.74418604651163,79.51807228915662
balance_not_updated_after_cheque_or_cash_deposit,40,39,97.5,97.5,97.5
beneficiary_not_allowed,40,37,92.5,97.36842105263158,94.87179487179488
cancel_transfer,40,40,100.0,100.0,100.0
card_about_to_expire,40,39,97.5,100.0,98.73417721518987
card_acceptance,40,37,92.5,100.0,96.1038961038961
card_arrival,40,35,87.5,92.10526315789474,89.74358974358974
card_delivery_estimate,40,37,92.5,88.0952380952381,90.2439024390244
card_linking,40,39,97.5,95.1219512195122,96.29629629629629
card_not_working,40,39,97.5,86.66666666666667,91.76470588235294
card_payment_fee_charged,40,36,90.0,87.8048780487805,88.88888888888889
card_payment_not_recognised,40,34,85.0,82.92682926829268,83.95061728395062
card_payment_wrong_exchange_rate,40,37,92.5,90.2439024390244,91.35802469135803
card_swallowed,40,40,100.0,100.0,100.0
cash_withdrawal_charge,40,38,95.0,97.43589743589743,96.20253164556962
cash_withdrawal_not_recognised,40,39,97.5,92.85714285714286,95.1219512195122
change_pin,40,38,95.0,97.43589743589743,96.20253164556962
compromised_card,40,33,82.5,86.84210526315789,84.61538461538461
contactless_not_working,40,38,95.0,100.0,97.43589743589743
country_support,40,40,100.0,95.23809523809524,97.5609756097561
declined_card_payment,40,38,95.0,88.37209302325581,91.56626506024097
declined_cash_withdrawal,40,40,100.0,95.23809523809524,97.5609756097561
declined_transfer,40,32,80.0,100.0,88.88888888888889
direct_debit_payment_not_recognised,40,35,87.5,92.10526315789474,89.74358974358974
disposable_card_limits,40,37,92.5,90.2439024390244,91.35802469135803
edit_personal_details,40,40,100.0,97.5609756097561,98.76543209876543
exchange_charge,40,36,90.0,94.73684210526316,92.3076923076923
exchange_rate,40,38,95.0,86.36363636363636,90.47619047619048
exchange_via_app,40,38,95.0,95.0,95.0
extra_charge_on_statement,40,39,97.5,97.5,97.5
failed_transfer,40,37,92.5,90.2439024390244,91.35802469135803
fiat_currency_support,40,36,90.0,92.3076923076923,91.13924050632912
get_disposable_virtual_card,40,38,95.0,95.0,95.0
get_physical_card,40,40,100.0,95.23809523809524,97.5609756097561
getting_spare_card,40,39,97.5,97.5,97.5
getting_virtual_card,40,39,97.5,90.69767441860465,93.97590361445783
lost_or_stolen_card,40,38,95.0,86.36363636363636,90.47619047619048
lost_or_stolen_phone,40,39,97.5,100.0,98.73417721518987
order_physical_card,40,37,92.5,94.87179487179488,93.67088607594937
passcode_forgotten,40,40,100.0,97.5609756097561,98.76543209876543
pending_card_payment,40,39,97.5,97.5,97.5
pending_cash_withdrawal,40,39,97.5,95.1219512195122,96.29629629629629
pending_top_up,40,37,92.5,94.87179487179488,93.67088607594937
pending_transfer,40,31,77.5,88.57142857142857,82.66666666666667
pin_blocked,40,36,90.0,94.73684210526316,92.3076923076923
receiving_money,40,38,95.0,100.0,97.43589743589743
request_refund,40,39,97.5,100.0,98.73417721518987
reverted_card_payment?,40,39,97.5,92.85714285714286,95.1219512195122
supported_cards_and_currencies,40,39,97.5,92.85714285714286,95.1219512195122
terminate_account,40,40,100.0,97.5609756097561,98.76543209876543
top_up_by_bank_transfer_charge,40,35,87.5,92.10526315789474,89.74358974358974
top_up_by_card_charge,40,38,95.0,97.43589743589743,96.20253164556962
top_up_by_cash_or_cheque,40,39,97.5,100.0,98.73417721518987
top_up_failed,40,36,90.0,85.71428571428571,87.8048780487805
top_up_limits,40,40,100.0,97.5609756097561,98.76543209876543
top_up_reverted,40,34,85.0,87.17948717948718,86.07594936708861
topping_up_by_card,40,33,82.5,89.1891891891892,85.71428571428571
transaction_charged_twice,40,40,100.0,93.02325581395348,96.3855421686747
transfer_fee_charged,40,37,92.5,90.2439024390244,91.35802469135803
transfer_into_account,40,38,95.0,90.47619047619048,92.6829268292683
transfer_not_received_by_recipient,40,35,87.5,83.33333333333333,85.36585365853658
transfer_timing,40,36,90.0,87.8048780487805,88.88888888888889
unable_to_verify_identity,40,37,92.5,97.36842105263158,94.87179487179488
verify_my_identity,40,37,92.5,94.87179487179488,93.67088607594937
verify_source_of_funds,40,40,100.0,100.0,100.0
verify_top_up,40,40,100.0,100.0,100.0
virtual_card_not_working,40,37,92.5,100.0,96.1038961038961
visa_or_mastercard,40,38,95.0,100.0,97.43589743589743
why_verify_identity,40,39,97.5,95.1219512195122,96.29629629629629
wrong_amount_of_cash_received,40,36,90.0,100.0,94.73684210526316
wrong_exchange_rate_for_cash_withdrawal,40,35,87.5,89.74358974358974,88.60759493670886
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