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Customer Service QA Fine-tuned SLMs
Fine-tuned SLMs for context-summarized multi-turn customer service response generation.
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SLM Cost Benchmarking Datasets
Datasets used for benchmarking computational cost and inference efficiency of SLMs in customer service QA experiments.
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Customer Service Human Evaluation Data (Evaluator 2)
Per-model human evaluation datasets (evaluator_2) for customer service client-agent conversations.
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Pairwise Comparison Datasets (Virtuoso-Large vs SLMs)
Pairwise comparison datasets used to evaluate SLM responses against Virtuoso-Large on customer service client-agent conversations.
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Customer Service Context Summarization Evaluation Data
Per-model evaluation datasets (~10k rows each) for context summarization experiments in customer service conversations.
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Customer Service Human Evaluation Data (Evaluator 3)
Per-model human evaluation datasets (evaluator_3) for customer service client-agent conversations.
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Customer Service Human Evaluation Data (Evaluator 1)
Per-model human evaluation datasets (evaluator_1) for customer service client-agent conversations.
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Pairwise Comparison (Gemini-2.5-Flash vs SLMs)
Pairwise comparison datasets used to evaluate SLM responses against Gemini-2.5-Flash on customer service client-agent conversations.
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Customer Service QA Fine-tuned SLMs
Fine-tuned SLMs for context-summarized multi-turn customer service response generation.
-
Customer Service Context Summarization Evaluation Data
Per-model evaluation datasets (~10k rows each) for context summarization experiments in customer service conversations.
-
SLM Cost Benchmarking Datasets
Datasets used for benchmarking computational cost and inference efficiency of SLMs in customer service QA experiments.
-
Customer Service Human Evaluation Data (Evaluator 3)
Per-model human evaluation datasets (evaluator_3) for customer service client-agent conversations.
-
Customer Service Human Evaluation Data (Evaluator 2)
Per-model human evaluation datasets (evaluator_2) for customer service client-agent conversations.
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Customer Service Human Evaluation Data (Evaluator 1)
Per-model human evaluation datasets (evaluator_1) for customer service client-agent conversations.
-
Pairwise Comparison Datasets (Virtuoso-Large vs SLMs)
Pairwise comparison datasets used to evaluate SLM responses against Virtuoso-Large on customer service client-agent conversations.
-
Pairwise Comparison (Gemini-2.5-Flash vs SLMs)
Pairwise comparison datasets used to evaluate SLM responses against Gemini-2.5-Flash on customer service client-agent conversations.
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