| [ | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
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| "number", | |
| "assignment_group", | |
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| "impact", | |
| "contact_type", | |
| "cmdb_ci", | |
| "urgency", | |
| "description" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Beth Anglin", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "20 Days 5 Hours 4 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,746,251", | |
| "calendar_duration": "84 Days 20 Hours 4 Minutes", | |
| "calendar_stc": "7,329,851", | |
| "caller_id": "Fred Luddy", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by change", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-21 16:52:17", | |
| "closed_by": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "We have a new hire starting on Monday. She will need to be set up with a desk, laptop, phone, email account, and systems access.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "2617 South Robinson Avenue, Oklahoma City,OK", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/1083361cc611227501b682158cabf646" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000021", | |
| "opened_at": "2023-07-16 16:52:01", | |
| "opened_by": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:12", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "New employee hire", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "david.loo", | |
| "sys_created_on": "2023-07-22 16:52:18", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46ee0924a9fe198100f1cf78c198454a", | |
| "sys_mod_count": "8", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:56:12", | |
| "task_effective_number": "INC0000021", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "close_code", | |
| "knowledge", | |
| "description", | |
| "business_service", | |
| "problem_id", | |
| "parent_incident", | |
| "close_notes", | |
| "caused_by", | |
| "service_offering" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "0 Seconds", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "0", | |
| "calendar_duration": "1 Minute", | |
| "calendar_stc": "114", | |
| "caller_id": "David Miller", | |
| "category": "Hardware", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "1", | |
| "close_code": "Resolved by change", | |
| "close_notes": "This is not an issue with the USB port. Replaced the headset to resolve the issue.", | |
| "closed_at": "2018-12-09 19:29:08", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Chat", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "My computer is not detecting the headphone device. It could be an issue with the USB port.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "2 - Medium", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0009002", | |
| "opened_at": "2018-09-16 05:49:23", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2018-09-16 05:51:17", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "My computer is not detecting the headphone device", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-09-16 05:50:05", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "1c832706732023002728660c4cf6a7b9", | |
| "sys_mod_count": "9", | |
| "sys_tags": "", | |
| "sys_updated_by": "system", | |
| "sys_updated_on": "2023-10-10 16:19:00", | |
| "task_effective_number": "INC0009002", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "category", | |
| "close_notes", | |
| "caused_by", | |
| "impact", | |
| "knowledge", | |
| "close_code", | |
| "cmdb_ci", | |
| "service_offering", | |
| "problem_id" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Beth Anglin", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Joe Employee", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "bosker excluding disencumberment anacanth redundantly", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "*JEMPLOYEE-IBM", | |
| "comments": "2023-09-18 14:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2023-09-18 14:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2023-09-18 13:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-09-18 14:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2023-09-18 14:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2023-09-18 14:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n2023-09-18 13:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Can't connect to email from my laptop.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "2 - Medium", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000047", | |
| "opened_at": "2023-09-18 13:53:18", | |
| "opened_by": { | |
| "display_value": "Joe Employee", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Issue with email", | |
| "sla_due": "2023-10-09 13:53:18", | |
| "state": "In Progress", | |
| "subcategory": "Email", | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "employee", | |
| "sys_created_on": "2023-09-18 13:53:47", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a9a16740c61122760004fe9095b7ddca", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:51:52", | |
| "task_effective_number": "INC0000047", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2023-09-18 14:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "category", | |
| "service_offering", | |
| "description", | |
| "rfc", | |
| "caused_by", | |
| "urgency", | |
| "knowledge", | |
| "assignment_group", | |
| "impact" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Problem CoordinatorATF", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Resolved by change", | |
| "close_notes": "sigillariaceous archoptoma afortiori Capetian unabrupt", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Chat", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Unable to access the personal details section in payroll portal", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "Awaiting Problem", | |
| "impact": "3 - Low", | |
| "incident_state": "On Hold", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0001990", | |
| "opened_at": "2020-06-07 09:02:25", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "PRB0001001", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Unable to access the personal details section in payroll portal", | |
| "sla_due": "UNKNOWN", | |
| "state": "On Hold", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2020-06-07 09:03:43", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a2496c05731110107418660c4cf6a711", | |
| "sys_mod_count": "2", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2020-06-07 09:04:34", | |
| "task_effective_number": "INC0001990", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
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| "number", | |
| "resolved_by", | |
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| "problem_id" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "assignment_group": "Service Desk", | |
| "business_duration": "23 Days 12 Hours 58 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "2,033,892", | |
| "calendar_duration": "98 Days 19 Hours 58 Minutes", | |
| "calendar_stc": "8,539,092", | |
| "caller_id": "Rick Berzle", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "No resolution provided", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-07 16:58:58", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Hard drive is still making grinding and clicking noises and now I can't delete a file. I've tried to delete it 3 times.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000028", | |
| "opened_at": "2023-07-02 16:58:00", | |
| "opened_by": { | |
| "display_value": "Rick Berzle", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:12", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "My disk is still having issues. Can't delete a file", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "don.goodliffe", | |
| "sys_created_on": "2023-07-22 16:58:44", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46f3ee0ea9fe198100c5c0e53d5abe0b", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:15:31", | |
| "task_effective_number": "INC0000028", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "contact_type", | |
| "parent_incident", | |
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| "rfc", | |
| "description", | |
| "number", | |
| "impact", | |
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| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2018-12-13 01:18:55", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "David Miller", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "backslap chirotype soberer withheld pickeer", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "2018-12-12 23:18:42 - System Administrator (Work notes)\nupdated the priority to high based on the criticality of the Incident.\n\n", | |
| "company": "", | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Unable to send or receive emails.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0009005", | |
| "opened_at": "2018-08-31 21:35:21", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Email server is down.", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": "Email", | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-08-31 21:35:45", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "ed92e8d173d023002728660c4cf6a7bc", | |
| "sys_mod_count": "3", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2018-12-12 23:18:55", | |
| "task_effective_number": "INC0009005", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2018-12-12 23:18:42 - System Administrator (Work notes)\nupdated the priority to high based on the criticality of the Incident.\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "cmdb_ci", | |
| "problem_id", | |
| "rfc", | |
| "contact_type", | |
| "impact", | |
| "resolved_by", | |
| "category", | |
| "knowledge", | |
| "close_code" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:37:05", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Beth Anglin", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666" | |
| }, | |
| "assignment_group": "Hardware", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Jerrod Bennett", | |
| "category": "Hardware", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by change", | |
| "close_notes": "ostein panoram orsellic megadynamics outworth", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "EXCH-SD-05", | |
| "comments": "2023-09-18 11:05:40 - glide.maint (Additional comments)\nExchange server unavailable. Ping does not respond, and lots of\n\t\t\tusers calling in about it looks to be San\n\t\t\tDiego, building 3, floor 4\n\t\t\tthat's affected.\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-09-18 11:05:40 - glide.maint (Additional comments)\nExchange server unavailable. Ping does not respond, and lots of\n\t\t\tusers calling in about it looks to be San\n\t\t\tDiego, building 3, floor 4\n\t\t\tthat's affected.\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Can't connect to Exchange. Login credentials and network connection are working though.", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000050", | |
| "opened_at": "2023-09-18 14:58:24", | |
| "opened_by": { | |
| "display_value": "", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/glide.maint" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Can't access Exchange server - is it down?", | |
| "sla_due": "2025-05-20 22:58:24", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "glide.maint", | |
| "sys_created_on": "2023-09-18 11:05:40", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "ef43c6d40a0a0b5700c77f9bf387afe3", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:49:40", | |
| "task_effective_number": "INC0000050", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
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| "category", | |
| "problem_id" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Fred Luddy", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Joe Employee", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Duplicate", | |
| "close_notes": "unsad benzanilide borstall uroscopic agnostically", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Tried to connect to SAP and all I see is a \"Connecting\u2026.\" message but nothing else happens.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000044", | |
| "opened_at": "2023-07-11 17:47:08", | |
| "opened_by": { | |
| "display_value": "Joe Employee", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "2 - High", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Can't log into SAP from my laptop today", | |
| "sla_due": "UNKNOWN", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "employee", | |
| "sys_created_on": "2023-07-11 17:47:11", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "47204688a9fe1981011a20af100f381a", | |
| "sys_mod_count": "8", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:52:03", | |
| "task_effective_number": "INC0000044", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
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| { | |
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| "time_worked": "", | |
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| { | |
| "fields": { | |
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| { | |
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| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
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| "close_notes": "Closed before close notes were made mandatory", | |
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| "closed_by": { | |
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| "opened_at": "2023-06-23 16:54:59", | |
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| "resolved_by": "System Administrator", | |
| "rfc": "", | |
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| "service_offering": "", | |
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| "short_description": "Seem to have an issue with my hard drive...", | |
| "sla_due": "UNKNOWN", | |
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| "sys_updated_by": "admin", | |
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| "task_effective_number": "INC0000026", | |
| "time_worked": "", | |
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| }, | |
| { | |
| "fields": { | |
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| "approval_set": "", | |
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| "assignment_group": "", | |
| "business_duration": "1 Day", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "86,400", | |
| "calendar_duration": "3 Days 1 Hour 26 Minutes", | |
| "calendar_stc": "264,417", | |
| "caller_id": "Beth Anglin", | |
| "category": "Hardware", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
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| "display_value": "ACME North America", | |
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| "description": "panegoist shanachas anguria disbarment Cueva", | |
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| "group_list": "", | |
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| "knowledge": "false", | |
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| "time_worked": "", | |
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| { | |
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| "approval": "Not Yet Requested", | |
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| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,743,744", | |
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| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
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| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-20 17:34:21", | |
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| "cmdb_ci": "DatabaseServer2", | |
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| "display_value": "ACME North America", | |
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| "contact_type": "Phone", | |
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| "delivery_task": "", | |
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| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
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| "made_sla": "false", | |
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| "opened_at": "2023-07-16 17:33:49", | |
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| "problem_id": "", | |
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| "resolved_at": "2023-10-09 12:56:13", | |
| "resolved_by": "System Administrator", | |
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| "route_reason": "", | |
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| "short_description": "Issue with networking", | |
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| "task_effective_number": "INC0000036", | |
| "time_worked": "", | |
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| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
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| "work_notes": "", | |
| "work_notes_list": "", | |
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| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
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| "active": "true", | |
| "activity_due": "2023-10-09 14:44:05", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
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| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "93,885", | |
| "calendar_duration": "4 Days 3 Minutes", | |
| "calendar_stc": "345,805", | |
| "caller_id": "Fred Luddy", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "No resolution provided", | |
| "close_notes": "mispronounce concernedness cinchonize erminee scabbardless", | |
| "closed_at": "2023-07-11 16:59:20", | |
| "closed_by": "", | |
| "cmdb_ci": "Windows XP Hotfix (SP2) Q817606", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
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| "contact_type": "Phone", | |
| "contract": "", | |
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| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "The hotfix was installed on my PC and now some of my applications have stopped working. Can I roll back to the previous version?", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "Five Points 2009 Fairview RD, Raleigh, NC", | |
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| }, | |
| "made_sla": "false", | |
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| "opened_at": "2023-07-07 16:55:55", | |
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| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
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| "priority": "2 - High", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Please remove the latest hotfix from my PC", | |
| "sla_due": "UNKNOWN", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
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| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:52:24", | |
| "task_effective_number": "INC0000027", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
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| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
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| "business_service": "Service", | |
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| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
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| "service_offering": "Service offering", | |
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| "activity_due": "2015-11-24 09:47:36", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "Service Desk", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Christen Mitchell", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by request", | |
| "close_notes": "projecture unwebbing recarburizer attractable smew", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "SAP Materials Management", | |
| "comments": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n", | |
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| "company": { | |
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| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Nothing loads in the application. Is there an outage?", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "Awaiting Caller", | |
| "impact": "1 - High", | |
| "incident_state": "On Hold", | |
| "knowledge": "false", | |
| "location": { | |
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| "opened_at": "2015-11-02 12:49:08", | |
| "opened_by": { | |
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| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "PRB0000011", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
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| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
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| "sla_due": "2015-11-02 04:45:24", | |
| "state": "On Hold", | |
| "subcategory": null, | |
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| "sys_updated_by": "admin", | |
| "sys_updated_on": "2015-11-24 07:47:36", | |
| "task_effective_number": "INC0000054", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
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| "business_service": "Service", | |
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| "resolved_by": "Resolved by", | |
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| "service_offering": "Service offering", | |
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| "urgency": "Urgency" | |
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| "template_record": { | |
| "active": "true", | |
| "activity_due": "2024-03-11 11:16:28", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "Openspace", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "David Miller", | |
| "category": "Hardware", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "1", | |
| "close_code": "Solution provided", | |
| "close_notes": "optometer bambocciade decorated hyponymous inirritative", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "2018-12-12 23:26:20 - System Administrator (Work notes)\nUpdated the priority of the Incident based on the criticality of the Incident.\n\n", | |
| "company": "", | |
| "contact_type": "Self-service", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Employee payroll application server is down.Not able to login with valid credentials.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0007001", | |
| "opened_at": "2018-10-16 22:47:10", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Employee payroll application server is down.", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-10-16 22:47:45", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "f12ca184735123002728660c4cf6a7ef", | |
| "sys_mod_count": "13", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2024-03-11 09:16:28", | |
| "task_effective_number": "INC0007001", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2018-12-12 23:26:20 - System Administrator (Work notes)\nUpdated the priority of the Incident based on the criticality of the Incident.\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "cmdb_ci", | |
| "parent_incident", | |
| "close_notes", | |
| "rfc", | |
| "urgency", | |
| "problem_id", | |
| "business_service", | |
| "close_code", | |
| "category" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2015-11-24 09:47:36", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "Service Desk", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Christen Mitchell", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by problem", | |
| "close_notes": "renourish spongily stenothermal Walpolean diarthrodial", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "SAP Materials Management", | |
| "comments": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n", | |
| "comments_and_work_notes": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Nothing loads in the application. Is there an outage?", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "Awaiting Caller", | |
| "impact": "1 - High", | |
| "incident_state": "On Hold", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "153 South Sierra Avenue, Solana Beach,CA", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db9a923c0a0a0a6501068d6eaec25ee0" | |
| }, | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000054", | |
| "opened_at": "2015-11-02 12:49:08", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "PRB0000011", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "SAP Materials Management is slow or there is an outage", | |
| "sla_due": "2015-11-02 04:45:24", | |
| "state": "On Hold", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "itil", | |
| "sys_created_on": "2015-11-02 12:49:08", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "d71da88ac0a801670061eabfe4b28f77", | |
| "sys_mod_count": "95", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2015-11-24 07:47:36", | |
| "task_effective_number": "INC0000054", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "impact", | |
| "urgency", | |
| "category", | |
| "contact_type", | |
| "close_notes", | |
| "problem_id", | |
| "resolved_by", | |
| "description", | |
| "number" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Network", | |
| "business_duration": "19 Days 20 Hours 55 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,716,900", | |
| "calendar_duration": "83 Days 19 Hours 55 Minutes", | |
| "calendar_stc": "7,242,900", | |
| "caller_id": "Rick Berzle", | |
| "category": "Hardware", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Workaround provided", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-17 18:02:14", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Can't connect to wifi. Keep getting \"unable to join network\" message.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000030", | |
| "opened_at": "2023-07-17 17:01:12", | |
| "opened_by": { | |
| "display_value": "Rick Berzle", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:12", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Lost connection to the wireless network", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "don.goodliffe", | |
| "sys_created_on": "2023-07-22 17:02:01", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46f6ede0a9fe198100e10154c34a0c2a", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:15:37", | |
| "task_effective_number": "INC0000030", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "urgency", | |
| "rfc", | |
| "contact_type", | |
| "number", | |
| "category", | |
| "service_offering", | |
| "cmdb_ci", | |
| "parent_incident", | |
| "assignment_group" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:37:05", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Beth Anglin", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666" | |
| }, | |
| "assignment_group": "Hardware", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Jerrod Bennett", | |
| "category": "Hardware", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "overhappy unrequitedness faceted glycolysis weldment", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "EXCH-SD-05", | |
| "comments": "2023-09-18 11:05:40 - glide.maint (Additional comments)\nExchange server unavailable. Ping does not respond, and lots of\n\t\t\tusers calling in about it looks to be San\n\t\t\tDiego, building 3, floor 4\n\t\t\tthat's affected.\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-09-18 11:05:40 - glide.maint (Additional comments)\nExchange server unavailable. Ping does not respond, and lots of\n\t\t\tusers calling in about it looks to be San\n\t\t\tDiego, building 3, floor 4\n\t\t\tthat's affected.\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Can't connect to Exchange. Login credentials and network connection are working though.", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000050", | |
| "opened_at": "2023-09-18 14:58:24", | |
| "opened_by": { | |
| "display_value": "", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/glide.maint" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Can't access Exchange server - is it down?", | |
| "sla_due": "2025-05-20 22:58:24", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "glide.maint", | |
| "sys_created_on": "2023-09-18 11:05:40", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "ef43c6d40a0a0b5700c77f9bf387afe3", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:49:40", | |
| "task_effective_number": "INC0000050", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| } | |
| ] |