Level-15/create_incident_task.json

[
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "urgency",
            "number",
            "cmdb_ci",
            "close_notes",
            "parent_incident",
            "close_code",
            "resolved_by",
            "rfc",
            "impact",
            "business_service",
            "description",
            "service_offering",
            "category"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "2015-11-24 09:47:36",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": "",
            "assignment_group": "Service Desk",
            "business_duration": "",
            "business_impact": "",
            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Christen Mitchell",
            "category": "Software",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Known error",
            "close_notes": "smallage conclusory proselenic tasselet scarlet",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "SAP Materials Management",
            "comments": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n",
            "comments_and_work_notes": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Nothing loads in the application. Is there an outage?",
            "due_date": "",
            "escalation": "Overdue",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "Awaiting Caller",
            "impact": "1 - High",
            "incident_state": "On Hold",
            "knowledge": "false",
            "location": {
                "display_value": "153 South Sierra Avenue, Solana Beach,CA",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db9a923c0a0a0a6501068d6eaec25ee0"
            },
            "made_sla": "true",
            "notify": "Do Not Notify",
            "number": "INC0000054",
            "opened_at": "2015-11-02 12:49:08",
            "opened_by": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "1 - Critical",
            "problem_id": "PRB0000011",
            "reassignment_count": "0",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "SAP Materials Management is slow or there is an outage",
            "sla_due": "2015-11-02 04:45:24",
            "state": "On Hold",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "itil",
            "sys_created_on": "2015-11-02 12:49:08",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "d71da88ac0a801670061eabfe4b28f77",
            "sys_mod_count": "95",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2015-11-24 07:47:36",
            "task_effective_number": "INC0000054",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "contact_type",
            "resolved_by",
            "parent_incident",
            "close_notes",
            "description",
            "urgency",
            "problem_id",
            "category",
            "knowledge",
            "service_offering",
            "assignment_group",
            "impact",
            "number"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "2023-10-09 14:37:05",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Beth Anglin",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666"
            },
            "assignment_group": "Hardware",
            "business_duration": "",
            "business_impact": "",
            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Jerrod Bennett",
            "category": "Hardware",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Duplicate",
            "close_notes": "unsubjectedness reprobance shoregoing syncerebral gehlenite",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "EXCH-SD-05",
            "comments": "2023-09-18 11:05:40 - glide.maint (Additional comments)\nExchange server unavailable. Ping does not respond, and lots of\n\t\t\tusers calling in about it looks to be San\n\t\t\tDiego, building 3, floor 4\n\t\t\tthat's affected.\n\t\t\n\n",
            "comments_and_work_notes": "2023-09-18 11:05:40 - glide.maint (Additional comments)\nExchange server unavailable. Ping does not respond, and lots of\n\t\t\tusers calling in about it looks to be San\n\t\t\tDiego, building 3, floor 4\n\t\t\tthat's affected.\n\t\t\n\n",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Can't connect to Exchange. Login credentials and network connection are working though.",
            "due_date": "",
            "escalation": "Overdue",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "In Progress",
            "knowledge": "false",
            "location": {
                "display_value": "San Diego",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f"
            },
            "made_sla": "true",
            "notify": "Do Not Notify",
            "number": "INC0000050",
            "opened_at": "2023-09-18 14:58:24",
            "opened_by": {
                "display_value": "",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/glide.maint"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "1 - Critical",
            "problem_id": "",
            "reassignment_count": "0",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "Can't access Exchange server - is it down?",
            "sla_due": "2025-05-20 22:58:24",
            "state": "In Progress",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "glide.maint",
            "sys_created_on": "2023-09-18 11:05:40",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "ef43c6d40a0a0b5700c77f9bf387afe3",
            "sys_mod_count": "5",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 12:49:40",
            "task_effective_number": "INC0000050",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "urgency",
            "rfc",
            "category",
            "impact",
            "contact_type",
            "description",
            "resolved_by",
            "number",
            "problem_id",
            "business_service",
            "knowledge",
            "cmdb_ci",
            "service_offering"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": "",
            "assignment_group": "Network",
            "business_duration": "",
            "business_impact": "",
            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Bud Richman",
            "category": "Network",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "User error",
            "close_notes": "anticovenanter Theriodontia housewife hyperirritable shinily",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "MailServerUS",
            "comments": "2023-07-11 17:42:29 - System Administrator (Additional comments)\nRouting from San Diego to the Oregon mail server appears to be\n\t\t\tgetting packet lose!\n\t\t\n\n",
            "comments_and_work_notes": "2023-07-11 17:42:29 - System Administrator (Additional comments)\nRouting from San Diego to the Oregon mail server appears to be\n\t\t\tgetting packet lose!\n\t\t\n\n",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Unable to access Oregon mail server. Is it down?",
            "due_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "3 - Low",
            "incident_state": "New",
            "knowledge": "false",
            "location": {
                "display_value": "1050 Sunnyview Road Northeast, Salem,OR",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc"
            },
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000039",
            "opened_at": "2023-07-11 17:41:01",
            "opened_by": {
                "display_value": "Bud Richman",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "5 - Planning",
            "problem_id": "",
            "reassignment_count": "",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "Trouble getting to Oregon mail server",
            "sla_due": "2023-08-01 17:41:01",
            "state": "New",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "admin",
            "sys_created_on": "2023-07-11 17:42:29",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "471bfbc7a9fe198101e77a3e10e5d47f",
            "sys_mod_count": "3",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 12:39:15",
            "task_effective_number": "INC0000039",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "knowledge",
            "cmdb_ci",
            "problem_id",
            "service_offering",
            "caused_by",
            "parent_incident",
            "close_code",
            "urgency",
            "assignment_group",
            "business_service",
            "resolved_by",
            "rfc",
            "impact"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": "",
            "assignment_group": "",
            "business_duration": "",
            "business_impact": "",
            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Rick Berzle",
            "category": "Inquiry / Help",
            "cause": "",
            "caused_by": "",
            "child_incidents": "0",
            "close_code": "No resolution provided",
            "close_notes": "heavenlike pinchem attentive faust rosolite",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "",
            "comments": "2016-08-10 09:14:29 - System Administrator (Additional comments)\ntest\n\n",
            "comments_and_work_notes": "2016-08-10 09:14:29 - System Administrator (Additional comments)\ntest\n\n",
            "company": "",
            "contact_type": "Self-service",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "I can access my personal folder but can't access my team's folder on our file share.",
            "due_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "2 - Medium",
            "incident_state": "New",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "notify": "Do Not Notify",
            "number": "INC0000059",
            "opened_at": "2016-08-10 09:14:29",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "3 - Moderate",
            "problem_id": "",
            "reassignment_count": "0",
            "reopen_count": "0",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "Unable to access team file share",
            "sla_due": "UNKNOWN",
            "state": "New",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "admin",
            "sys_created_on": "2016-08-10 09:14:29",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "85071a1347c12200e0ef563dbb9a71c1",
            "sys_mod_count": "0",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2016-08-10 09:14:29",
            "task_effective_number": "INC0000059",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "2 - Medium",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "contact_type",
            "caused_by",
            "close_code",
            "business_service",
            "parent_incident",
            "description",
            "number",
            "category",
            "problem_id",
            "assignment_group",
            "cmdb_ci",
            "service_offering",
            "impact"
        ],
        "template_record": {
            "active": "false",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
            "assignment_group": "Hardware",
            "business_duration": "19 Days 21 Hours 55 Minutes",
            "business_impact": "",
            "business_service": "",
            "business_stc": "1,720,500",
            "calendar_duration": "83 Days 20 Hours 55 Minutes",
            "calendar_stc": "7,246,500",
            "caller_id": "Don Goodliffe",
            "category": "Inquiry / Help",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Resolved by change",
            "close_notes": "Closed before close notes were made mandatory",
            "closed_at": "2023-07-21 16:02:54",
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            "comments": "2023-07-11 16:41:33 - System Administrator (Additional comments)\nturns out it was the sprinkler, not the rain. \n\n2023-07-11 16:41:14 - System Administrator (Additional comments)\nplease fix the roof.\n\n",
            "comments_and_work_notes": "2023-07-11 16:41:33 - System Administrator (Additional comments)\nturns out it was the sprinkler, not the rain. \n\n2023-07-11 16:41:14 - System Administrator (Additional comments)\nplease fix the roof.\n\n",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
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            "delivery_plan": "",
            "delivery_task": "",
            "description": "Seeing puddles of water on the floor of the server room. We've put buckets out to collect the water until this is fixed.",
            "due_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "In Progress",
            "knowledge": "false",
            "location": {
                "display_value": "1050 Sunnyview Road Northeast, Salem,OR",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc"
            },
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000016",
            "opened_at": "2023-06-20 16:40:23",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
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            "origin_table": "",
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            "parent_incident": "",
            "priority": "1 - Critical",
            "problem_id": "",
            "reassignment_count": "2",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "Rain is leaking on main DNS Server",
            "sla_due": "UNKNOWN",
            "state": "In Progress",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "admin",
            "sys_created_on": "2023-07-11 16:41:15",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "46e3e949a9fe19810069b824ba2c761a",
            "sys_mod_count": "7",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 12:51:23",
            "task_effective_number": "INC0000016",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
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            "urgency": "1 - High",
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        }
    },
    {
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            "service_offering",
            "resolved_by"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "2023-10-09 14:42:25",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Beth Anglin",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666"
            },
            "assignment_group": "Software",
            "business_duration": "",
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            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Margaret Grey",
            "category": "Inquiry / Help",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Resolved by problem",
            "close_notes": "hyposyllogistic bioplastic unicornic intastable nagger",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "SAP Human Resources",
            "comments": "2023-09-30 09:15:50 - System Administrator (Additional comments)\nhello world\n\n2023-09-17 21:45:04 - ITIL User (Additional comments)\nThe SAP Human Resources application is not accessible\n\n",
            "comments_and_work_notes": "2023-09-30 09:15:50 - System Administrator (Additional comments)\nhello world\n\n2023-09-17 21:45:04 - ITIL User (Additional comments)\nThe SAP Human Resources application is not accessible\n\n2023-09-17 21:45:04 - ITIL User (Work notes)\nI cannot access this application so we may have an outage\n\t\t\n\n",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
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            "delivery_plan": "",
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            "description": "I've been trying to access the SAP HR application for the last few hours. Each time I go into the application, nothing loads.",
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            "escalation": "Overdue",
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            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "In Progress",
            "knowledge": "false",
            "location": {
                "display_value": "261 North Highway 101, Solana Beach,CA",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db96a8480a0a0a65019da337d4a89edc"
            },
            "made_sla": "true",
            "notify": "Do Not Notify",
            "number": "INC0000053",
            "opened_at": "2023-09-18 13:48:46",
            "opened_by": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
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            "priority": "1 - Critical",
            "problem_id": "PRB0000011",
            "reassignment_count": "0",
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            "reopened_time": "",
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            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "The SAP HR application is not accessible",
            "sla_due": "2023-09-18 05:42:45",
            "state": "In Progress",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "itil",
            "sys_created_on": "2023-09-18 13:48:46",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "d71b3b41c0a8016700a8ef040791e72a",
            "sys_mod_count": "32",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 12:42:25",
            "task_effective_number": "INC0000053",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "2023-09-17 21:45:04 - ITIL User (Work notes)\nI cannot access this application so we may have an outage\n\t\t\n\n",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
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            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "caused_by",
            "problem_id",
            "assignment_group",
            "contact_type",
            "rfc",
            "parent_incident",
            "cmdb_ci",
            "close_code",
            "urgency",
            "service_offering",
            "category",
            "impact",
            "knowledge"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "2023-10-02 16:50:20",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Fred Luddy",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005"
            },
            "assignment_group": "Software",
            "business_duration": "",
            "business_impact": "",
            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Bud Richman",
            "category": "Software",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Solution provided",
            "close_notes": "reluctate Buna outlipped kinase diehard",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "SAP Financial Accounting",
            "comments": "2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n",
            "comments_and_work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
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            "delivery_plan": "",
            "delivery_task": "",
            "description": "Main menu doesn't load when I open the SAP Financial Accounting application.",
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            "escalation": "Overdue",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "In Progress",
            "knowledge": "false",
            "location": {
                "display_value": "261 North Highway 101, Solana Beach,CA",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db96a8480a0a0a65019da337d4a89edc"
            },
            "made_sla": "true",
            "notify": "Do Not Notify",
            "number": "INC0000052",
            "opened_at": "2023-09-18 13:48:40",
            "opened_by": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "1 - Critical",
            "problem_id": "PRB0000011",
            "reassignment_count": "0",
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            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "SAP Financial Accounting application appears to be down",
            "sla_due": "2023-09-18 05:40:39",
            "state": "In Progress",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "itil",
            "sys_created_on": "2023-09-18 13:48:40",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "d7195138c0a8016700fd68449cfcd484",
            "sys_mod_count": "94",
            "sys_tags": "",
            "sys_updated_by": "system",
            "sys_updated_on": "2023-10-02 14:50:24",
            "task_effective_number": "INC0000052",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
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        "template_record": {
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            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
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            "approval_set": "",
            "assigned_to": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "assignment_group": "Service Desk",
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            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Charlie Whitherspoon",
            "category": "Inquiry / Help",
            "cause": "",
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            "child_incidents": "",
            "close_code": "Resolved by request",
            "close_notes": "tailorage cashmere scowl postnuptially Mimi",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "WeatherBug",
            "comments": "",
            "comments_and_work_notes": "",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
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            "description": "WeatherBug icon has disappeared from my desktop. Unable to get my weather report.",
            "due_date": "",
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            "impact": "3 - Low",
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            "location": {
                "display_value": "Johannesburg",
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            },
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000029",
            "opened_at": "2023-07-09 17:00:44",
            "opened_by": {
                "display_value": "David Loo",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
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            "priority": "5 - Planning",
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            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "I can't get my weather report",
            "sla_due": "2023-07-10 01:00:44",
            "state": "In Progress",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "david.loo",
            "sys_created_on": "2023-07-11 17:01:31",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "46f67787a9fe198101e06dfcf3a78e99",
            "sys_mod_count": "5",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 12:50:57",
            "task_effective_number": "INC0000029",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
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        }
    },
    {
        "fields": {
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            "close_notes": "Resolution notes",
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            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
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            "urgency": "Urgency"
        },
        "task_fields": [
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            "caller_id",
            "urgency",
            "service_offering",
            "contact_type",
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            "caused_by",
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            "close_notes",
            "business_service",
            "rfc",
            "close_code",
            "resolved_by",
            "knowledge"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
            "assignment_group": "",
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            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Bow Ruggeri",
            "category": "Hardware",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Resolved by problem",
            "close_notes": "pole novel overcuriously inoffending depasturation",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "",
            "comments": "2023-07-11 17:45:27 - bow (Additional comments)\nWhen someone tries to call my extension, it will not ring.\n\t\t\n\n",
            "comments_and_work_notes": "2023-07-11 17:45:27 - bow (Additional comments)\nWhen someone tries to call my extension, it will not ring.\n\t\t\n\n",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Unable to dial out or receive calls. Phone is plugged in but there's no dial tone.",
            "due_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "In Progress",
            "knowledge": "false",
            "location": "",
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000041",
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