diff --git "a/Level-19/create_incident_task.json" "b/Level-19/create_incident_task.json" new file mode 100644--- /dev/null +++ "b/Level-19/create_incident_task.json" @@ -0,0 +1,3052 @@ +[ + { + "fields": { + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id", + "business_service", + "close_notes", + "category", + "caused_by", + "problem_id", + "resolved_by", + "contact_type", + "description", + "number", + "impact", + "service_offering", + "assignment_group", + "cmdb_ci", + "parent_incident", + "rfc", + "urgency", + "close_code" + ], + "template_record": { + "active": "true", + "activity_due": "UNKNOWN", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": { + "display_value": "Fred Luddy", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" + }, + "assignment_group": "", + "business_duration": "", + "business_impact": "", + "business_service": "", + "business_stc": "", + "calendar_duration": "", + "calendar_stc": "", + "caller_id": "Joe Employee", + "category": "Inquiry / Help", + "cause": "", + "caused_by": "", + "child_incidents": "", + "close_code": "Resolved by change", + "close_notes": "scruffy wasteness ryder umiak cyclophrenia", + "closed_at": "", + "closed_by": "", + "cmdb_ci": "", + "comments": "", + "comments_and_work_notes": "", + "company": { + "display_value": "ACME North America", + "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "Tried to connect to SAP and all I see is a \"Connecting\u2026.\" message but nothing else happens.", + "due_date": "", + "escalation": "Normal", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "1 - High", + "incident_state": "In Progress", + "knowledge": "false", + "location": "", + "made_sla": "false", + "notify": "Do Not Notify", + "number": "INC0000044", + "opened_at": "2023-07-11 17:47:08", + "opened_by": { + "display_value": "Joe Employee", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "2 - High", + "problem_id": "", + "reassignment_count": "1", + "reopen_count": "", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "", + "resolved_by": "", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "3 - Low", + "short_description": "Can't log into SAP from my laptop today", + "sla_due": "UNKNOWN", + "state": "In Progress", + "subcategory": null, + "sys_class_name": "Incident", + "sys_created_by": "employee", + "sys_created_on": "2023-07-11 17:47:11", + "sys_domain": { + "display_value": "global", + "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "47204688a9fe1981011a20af100f381a", + "sys_mod_count": "8", + "sys_tags": "", + "sys_updated_by": "admin", + "sys_updated_on": "2023-10-09 12:52:03", + "task_effective_number": "INC0000044", + "time_worked": "", + "universal_request": "", + "upon_approval": null, + "upon_reject": null, + "urgency": "2 - Medium", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "", + "work_notes_list": "", + "work_start": "" + } + }, + { + "fields": { + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id", + "assignment_group", + "close_notes", + "impact", + "category", + "urgency", + "number", + "close_code", + "parent_incident", + "description", + "knowledge", + "service_offering", + "business_service", + "cmdb_ci", + "contact_type", + "caused_by", + "rfc", + "resolved_by" + ], + "template_record": { + "active": "false", + "activity_due": "UNKNOWN", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": { + "display_value": "David Loo", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" + }, + "assignment_group": "Software", + "business_duration": "19 Days 5 Hours 38 Minutes", + "business_impact": "", + "business_service": "", + "business_stc": "1,661,930", + "calendar_duration": "79 Days 20 Hours 38 Minutes", + "calendar_stc": "6,899,930", + "caller_id": "Joe Employee", + "category": "Inquiry / Help", + "cause": "", + "caused_by": "", + "child_incidents": "", + "close_code": "Workaround provided", + "close_notes": "Gave workaround", + "closed_at": "2023-07-22 16:18:40", + "closed_by": { + "display_value": "Don Goodliffe", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + }, + "cmdb_ci": "", + "comments": "", + "comments_and_work_notes": "", + "company": { + "display_value": "ACME North America", + "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "Noticing today that any time I send an email with an attachment, it takes at least 20 seconds to send. This happens regardless of the attachment size.", + "due_date": "", + "escalation": "Normal", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "1 - High", + "incident_state": "Closed", + "knowledge": "false", + "location": "", + "made_sla": "false", + "notify": "Do Not Notify", + "number": "INC0000013", + "opened_at": "2023-07-21 16:15:58", + "opened_by": { + "display_value": "Don Goodliffe", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "1 - Critical", + "problem_id": "", + "reassignment_count": "2", + "reopen_count": "", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "2023-10-09 12:54:48", + "resolved_by": "System Administrator", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "3 - Low", + "short_description": "EMAIL is slow when an attachment is involved", + "sla_due": "UNKNOWN", + "state": "Closed", + "subcategory": null, + "sys_class_name": "Incident", + "sys_created_by": "don.goodliffe", + "sys_created_on": "2023-07-22 16:18:07", + "sys_domain": { + "display_value": "global", + "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "46cebb88a9fe198101aee93734f9768b", + "sys_mod_count": "5", + "sys_tags": "", + "sys_updated_by": "admin", + "sys_updated_on": "2023-10-09 12:54:48", + "task_effective_number": "INC0000013", + "time_worked": "", + "universal_request": "", + "upon_approval": null, + "upon_reject": null, + "urgency": "1 - High", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "", + "work_notes_list": "", + "work_start": "" + } + }, + { + "fields": { + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id", + "contact_type", + "service_offering", + "number", + "close_notes", + "description", + "impact", + "category", + "urgency", + "business_service", + "parent_incident", + "caused_by", + "rfc", + "problem_id", + "resolved_by", + "assignment_group", + "knowledge", + "cmdb_ci" + ], + "template_record": { + "active": "true", + "activity_due": "2023-10-09 14:40:45", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": { + "display_value": "Don Goodliffe", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + }, + "assignment_group": "Software", + "business_duration": "", + "business_impact": "", + "business_service": "", + "business_stc": "", + "calendar_duration": "", + "calendar_stc": "", + "caller_id": "Joe Employee", + "category": "Software", + "cause": "", + "caused_by": "", + "child_incidents": "", + "close_code": "Resolved by problem", + "close_notes": "adhere overcup larcenic Armadillididae hoplomachy", + "closed_at": "", + "closed_by": "", + "cmdb_ci": "SAP Controlling", + "comments": "2023-09-17 21:38:43 - ITIL User (Additional comments)\nUser can't access SAP Controlling application\n\n", + "comments_and_work_notes": "2023-09-17 21:38:43 - ITIL User (Additional comments)\nUser can't access SAP Controlling application\n\n2023-09-17 21:38:43 - ITIL User (Work notes)\nI validated that the user can't access this SAP module. Could\n\t\t\tbe an outage.\n\t\t\n\n", + "company": { + "display_value": "ACME North America", + "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "Was able to access SAP Controlling application last week but doesn't seem to be working as of today. Is there an outage?", + "due_date": "", + "escalation": "Overdue", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "1 - High", + "incident_state": "In Progress", + "knowledge": "false", + "location": { + "display_value": "San Diego", + "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" + }, + "made_sla": "true", + "notify": "Do Not Notify", + "number": "INC0000051", + "opened_at": "2023-09-18 13:48:32", + "opened_by": { + "display_value": "ITIL User", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "1 - Critical", + "problem_id": "PRB0000011", + "reassignment_count": "0", + "reopen_count": "", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "", + "resolved_by": "", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "3 - Low", + "short_description": "Manager can't access SAP Controlling application", + "sla_due": "2023-09-18 05:36:33", + "state": "In Progress", + "subcategory": null, + "sys_class_name": "Incident", + "sys_created_by": "itil", + "sys_created_on": "2023-09-18 13:48:32", + "sys_domain": { + "display_value": "global", + "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "d7158da0c0a8016700eef46c8d1f3661", + "sys_mod_count": "5", + "sys_tags": "", + "sys_updated_by": "admin", + "sys_updated_on": "2023-10-09 12:40:45", + "task_effective_number": "INC0000051", + "time_worked": "", + "universal_request": "", + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", + "urgency": "1 - High", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "2023-09-17 21:38:43 - ITIL User (Work notes)\nI validated that the user can't access this SAP module. Could\n\t\t\tbe an outage.\n\t\t\n\n", + "work_notes_list": "", + "work_start": "" + } + }, + { + "fields": { + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id", + "contact_type", + "business_service", + "service_offering", + "resolved_by", + "description", + "category", + "close_code", + "problem_id", + "close_notes", + "caused_by", + "knowledge", + "number", + "impact", + "parent_incident", + "assignment_group", + "cmdb_ci", + "rfc" + ], + "template_record": { + "active": "false", + "activity_due": "UNKNOWN", + "additional_assignee_list": "", + "approval": null, + "approval_history": "", + "approval_set": "", + "assigned_to": { + "display_value": "Charlie Whitherspoon", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/46b87022a9fe198101a78787e40d7547" + }, + "assignment_group": "Service Desk", + "business_duration": "21 Days 21 Hours 46 Minutes", + "business_impact": "", + "business_service": "", + "business_stc": "1,892,781", + "calendar_duration": "91 Days 20 Hours 46 Minutes", + "calendar_stc": "7,937,181", + "caller_id": "Fred Luddy", + "category": "Network", + "cause": "", + "caused_by": "", + "child_incidents": "", + "close_code": "Known error", + "close_notes": "Closed before close notes were made mandatory", + "closed_at": "2023-07-10 16:10:06", + "closed_by": { + "display_value": "Don Goodliffe", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + }, + "cmdb_ci": "MailServerUS", + "comments": "", + "comments_and_work_notes": "", + "company": "", + "contact_type": "Self-service", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "User can't access email on mail.company.com.", + "due_date": "", + "escalation": "Normal", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "1 - High", + "incident_state": "Closed", + "knowledge": "false", + "location": { + "display_value": "2617 South Robinson Avenue, Oklahoma City,OK", + "link": "https://dev215901.service-now.com/api/now/table/cmn_location/1083361cc611227501b682158cabf646" + }, + "made_sla": "false", + "notify": "Do Not Notify", + "number": "INC0000001", + "opened_at": "2023-07-09 16:09:51", + "opened_by": { + "display_value": "Joe Employee", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "1 - Critical", + "problem_id": "PRB0000007", + "reassignment_count": "1", + "reopen_count": "", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "2023-10-09 12:56:12", + "resolved_by": "System Administrator", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "1 - High", + "short_description": "Can't read email", + "sla_due": "UNKNOWN", + "state": "Closed", + "subcategory": null, + "sys_class_name": "Incident", + "sys_created_by": "pat", + "sys_created_on": "2022-02-07 10:24:13", + "sys_domain": { + "display_value": "global", + "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "9c573169c611228700193229fff72400", + "sys_mod_count": "21", + "sys_tags": "", + "sys_updated_by": "admin", + "sys_updated_on": "2023-10-09 13:16:07", + "task_effective_number": "INC0000001", + "time_worked": "", + "universal_request": "", + "upon_approval": null, + "upon_reject": null, + "urgency": "1 - High", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "", + "work_notes_list": "", + "work_start": "" + } + }, + { + "fields": { + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id", + "problem_id", + "assignment_group", + "contact_type", + "urgency", + "rfc", + "description", + "parent_incident", + "business_service", + "cmdb_ci", + "close_code", + "caused_by", + "impact", + "category", + "knowledge", + "service_offering", + "close_notes", + "number" + ], + "template_record": { + "active": "false", + "activity_due": "UNKNOWN", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": { + "display_value": "Luke Wilson", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d96f57a9fe198101947a9620895886" + }, + "assignment_group": "Service Desk", + "business_duration": "20 Days 4 Hours 19 Minutes", + "business_impact": "", + "business_service": "", + "business_stc": "1,743,569", + "calendar_duration": "84 Days 19 Hours 19 Minutes", + "calendar_stc": "7,327,169", + "caller_id": "Bow Ruggeri", + "category": "Software", + "cause": "", + "caused_by": "", + "child_incidents": "", + "close_code": "Resolved by caller", + "close_notes": "Closed before close notes were made mandatory", + "closed_at": "2023-07-23 17:37:14", + "closed_by": { + "display_value": "System Administrator", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" + }, + "cmdb_ci": "Adobe Acrobat 7.0.3 and Reader 7.0.3 Update", + "comments": "2023-07-11 17:38:00 - System Administrator (Additional comments)\nPlease assist user with PDF creation. \n\n", + "comments_and_work_notes": "2023-07-11 17:38:00 - System Administrator (Additional comments)\nPlease assist user with PDF creation. \n\n", + "company": { + "display_value": "ACME North America", + "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "Unable to edit any PDFs in Acrobat. All my PDFs are read only now. How do I unlock them?", + "due_date": "", + "escalation": "Overdue", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "2 - Medium", + "incident_state": "Closed", + "knowledge": "false", + "location": { + "display_value": "324 South State Street, Salt Lake City,UT", + "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" + }, + "made_sla": "false", + "notify": "Do Not Notify", + "number": "INC0000038", + "opened_at": "2023-07-16 17:36:44", + "opened_by": { + "display_value": "Fred Luddy", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "4 - Low", + "problem_id": "", + "reassignment_count": "1", + "reopen_count": "", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "2023-10-09 12:56:13", + "resolved_by": "System Administrator", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "3 - Low", + "short_description": "my PDF docs are all locked from editing", + "sla_due": "UNKNOWN", + "state": "Closed", + "subcategory": null, + "sys_class_name": "Incident", + "sys_created_by": "admin", + "sys_created_on": "2023-07-22 17:38:00", + "sys_domain": { + "display_value": "global", + "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "4717dfe5a9fe198100450448b2404c16", + "sys_mod_count": "5", + "sys_tags": "", + "sys_updated_by": "admin", + "sys_updated_on": "2023-10-09 12:57:55", + "task_effective_number": "INC0000038", + "time_worked": "", + "universal_request": "", + "upon_approval": null, + "upon_reject": null, + "urgency": "3 - Low", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "", + "work_notes_list": "", + "work_start": "" + } + }, + { + "fields": { + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id", + "problem_id", + "service_offering", + "close_notes", + "number", + "business_service", + "resolved_by", + "assignment_group", + "knowledge", + "impact", + "caused_by", + "close_code", + "rfc", + "urgency", + "category", + "description", + "cmdb_ci", + "contact_type" + ], + "template_record": { + "active": "true", + "activity_due": "UNKNOWN", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": { + "display_value": "ITIL User", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" + }, + "assignment_group": "", + "business_duration": "", + "business_impact": "", + "business_service": "", + "business_stc": "", + "calendar_duration": "", + "calendar_stc": "", + "caller_id": "Bud Richman", + "category": "Inquiry / Help", + "cause": "", + "caused_by": "", + "child_incidents": "", + "close_code": "Duplicate", + "close_notes": "Microsporum streptococcal dain coexertion phoneidoscopic", + "closed_at": "", + "closed_by": "", + "cmdb_ci": "WEBSERVER", + "comments": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", + "comments_and_work_notes": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", + "company": { + "display_value": "ACME North America", + "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "Seeing JavaScript error message on hiring page on Explorer and Firefox.", + "due_date": "", + "escalation": "Normal", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "Awaiting Caller", + "impact": "2 - Medium", + "incident_state": "On Hold", + "knowledge": "false", + "location": { + "display_value": "1050 Sunnyview Road Northeast, Salem,OR", + "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc" + }, + "made_sla": "false", + "notify": "Do Not Notify", + "number": "INC0000040", + "opened_at": "2023-07-11 17:42:45", + "opened_by": { + "display_value": "System Administrator", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "3 - Moderate", + "problem_id": "", + "reassignment_count": "1", + "reopen_count": "", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "", + "resolved_by": "", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "3 - Low", + "short_description": "JavaScript error on hiring page of corporate website", + "sla_due": "UNKNOWN", + "state": "On Hold", + "subcategory": null, + "sys_class_name": "Incident", + "sys_created_by": "admin", + "sys_created_on": "2023-07-11 17:43:54", + "sys_domain": { + "display_value": "global", + "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "471d4732a9fe198100affbf655e59172", + "sys_mod_count": "5", + "sys_tags": "", + "sys_updated_by": "admin", + "sys_updated_on": "2023-10-09 12:46:30", + "task_effective_number": "INC0000040", + "time_worked": "", + "universal_request": "", + "upon_approval": null, + "upon_reject": null, + "urgency": "2 - Medium", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "", + "work_notes_list": "", + "work_start": "" + } + }, + { + "fields": { + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id", + "cmdb_ci", + "urgency", + "assignment_group", + "contact_type", + "description", + "problem_id", + "caused_by", + "number", + "category", + "close_code", + "impact", + "knowledge", + "service_offering", + "close_notes", + "resolved_by", + "business_service", + "rfc" + ], + "template_record": { + "active": "false", + "activity_due": "UNKNOWN", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": { + "display_value": "David Loo", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" + }, + "assignment_group": "Service Desk", + "business_duration": "20 Days 6 Hours 5 Minutes", + "business_impact": "", + "business_service": "", + "business_stc": "1,749,949", + "calendar_duration": "84 Days 21 Hours 5 Minutes", + "calendar_stc": "7,333,549", + "caller_id": "Rick Berzle", + "category": "Inquiry / Help", + "cause": "", + "caused_by": "", + "child_incidents": "", + "close_code": "Resolved by problem", + "close_notes": "Closed before close notes were made mandatory", + "closed_at": "2023-07-17 15:55:16", + "closed_by": { + "display_value": "Don Goodliffe", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + }, + "cmdb_ci": "", + "comments": "2023-07-11 15:51:33 - Don Goodliffe (Additional comments)\nNeed this done ASAP!! Will lose business if this is not reset.\n\t\t\n\n", + "comments_and_work_notes": "2023-07-11 15:51:33 - Don Goodliffe (Additional comments)\nNeed this done ASAP!! Will lose business if this is not reset.\n\t\t\n\n", + "company": { + "display_value": "ACME North America", + "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "I can't remember my password and need to log in. Can someone reset my password asap? I am blocked on several urgent items until I can log in again.", + "due_date": "", + "escalation": "Normal", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "1 - High", + "incident_state": "Closed", + "knowledge": "false", + "location": { + "display_value": "San Diego", + "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" + }, + "made_sla": "false", + "notify": "Do Not Notify", + "number": "INC0000009", + "opened_at": "2023-07-16 15:50:23", + "opened_by": { + "display_value": "Don Goodliffe", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "1 - Critical", + "problem_id": "", + "reassignment_count": "1", + "reopen_count": "", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "2023-10-09 12:56:12", + "resolved_by": "System Administrator", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "3 - Low", + "short_description": "Reset my password", + "sla_due": "UNKNOWN", + "state": "Closed", + "subcategory": null, + "sys_class_name": "Incident", + "sys_created_by": "don.goodliffe", + "sys_created_on": "2023-07-22 15:51:33", + "sys_domain": { + "display_value": "global", + "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "46b66a40a9fe198101f243dfbc79033d", + "sys_mod_count": "8", + "sys_tags": "", + "sys_updated_by": "admin", + "sys_updated_on": "2023-10-09 13:16:04", + "task_effective_number": "INC0000009", + "time_worked": "", + "universal_request": "", + "upon_approval": null, + "upon_reject": null, + "urgency": "1 - High", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "", + "work_notes_list": "", + "work_start": "" + } + }, + { + "fields": { + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id", + "assignment_group", + "description", + "cmdb_ci", + "problem_id", + "knowledge", + "resolved_by", + "close_code", + "service_offering", + "rfc", + "urgency", + "number", + "close_notes", + "business_service", + "contact_type", + "parent_incident", + "impact", + "category" + ], + "template_record": { + "active": "false", + "activity_due": "UNKNOWN", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": "", + "assignment_group": "", + "business_duration": "0 Seconds", + "business_impact": "", + "business_service": "", + "business_stc": "0", + "calendar_duration": "5 Minutes", + "calendar_stc": "323", + "caller_id": "David Miller", + "category": "Software", + "cause": "", + "caused_by": "", + "child_incidents": "0", + "close_code": "Resolved by caller", + "close_notes": "Reverted to a previous version.", + "closed_at": "2018-12-09 19:29:09", + "closed_by": { + "display_value": "System Administrator", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" + }, + "cmdb_ci": "", + "comments": "", + "comments_and_work_notes": "", + "company": "", + "contact_type": "Walk-in", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "While launching the defect tracking base URL, it is redirecting to an error page.", + "due_date": "", + "escalation": "Normal", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "3 - Low", + "incident_state": "Closed", + "knowledge": "false", + "location": "", + "made_sla": "true", + "notify": "Do Not Notify", + "number": "INC0009004", + "opened_at": "2018-09-01 06:13:30", + "opened_by": { + "display_value": "System Administrator", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "3 - Moderate", + "problem_id": "", + "reassignment_count": "0", + "reopen_count": "0", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "2018-09-01 06:18:53", + "resolved_by": "System Administrator", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "3 - Low", + "short_description": "Defect tracking tool is down.", + "sla_due": "UNKNOWN", + "state": "Closed", + "subcategory": null, + "sys_class_name": "Incident", + "sys_created_by": "admin", + "sys_created_on": "2018-09-01 06:14:04", + "sys_domain": { + "display_value": "global", + "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "e329de99731423002728660c4cf6a73c", + "sys_mod_count": "9", + "sys_tags": "", + "sys_updated_by": "system", + "sys_updated_on": "2023-10-10 16:19:01", + "task_effective_number": "INC0009004", + "time_worked": "", + "universal_request": "", + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", + "urgency": "1 - High", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "", + "work_notes_list": "", + "work_start": "" + } + }, + { + "fields": { + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id", + "problem_id", + "service_offering", + "cmdb_ci", + "parent_incident", + "caused_by", + "business_service", + "close_notes", + "description", + "contact_type", + "number", + "knowledge", + "impact", + "assignment_group", + "close_code", + "urgency", + "category", + "resolved_by" + ], + "template_record": { + "active": "true", + "activity_due": "2023-10-02 16:37:25", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": { + "display_value": "Don Goodliffe", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + }, + "assignment_group": "Hardware", + "business_duration": "", + "business_impact": "", + "business_service": "", + "business_stc": "", + "calendar_duration": "", + "calendar_stc": "", + "caller_id": "Beth Anglin", + "category": "Network", + "cause": "", + "caused_by": "", + "child_incidents": "", + "close_code": "Duplicate", + "close_notes": "armigeral balei goldfielder glossolabial toothaching", + "closed_at": "", + "closed_by": "", + "cmdb_ci": "nyc rac nas200", + "comments": "2023-09-30 10:56:33 - System Administrator (Additional comments)\nSend in the llamas\n\n2023-09-30 10:56:23 - System Administrator (Additional comments)\nReally, really bad\n\n2023-09-30 10:56:10 - System Administrator (Additional comments)\nThis is bad\n\n2023-09-18 11:05:40 - glide.maint (Additional comments)\nNetwork storage unavailable. Customer has no access to any of\n\t\t\ther data and is freaking out!\n\t\t\n\n", + "comments_and_work_notes": "2023-10-02 10:15:17 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n2023-09-30 10:56:33 - System Administrator (Additional comments)\nSend in the llamas\n\n2023-09-30 10:56:23 - System Administrator (Additional comments)\nReally, really bad\n\n2023-09-30 10:56:10 - System Administrator (Additional comments)\nThis is bad\n\n2023-09-18 11:05:40 - glide.maint (Additional comments)\nNetwork storage unavailable. Customer has no access to any of\n\t\t\ther data and is freaking out!\n\t\t\n\n", + "company": { + "display_value": "ACME North America", + "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "Receiving error message with \"network path not found.\"", + "due_date": "", + "escalation": "Overdue", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "2 - Medium", + "incident_state": "In Progress", + "knowledge": "false", + "location": { + "display_value": "450 Lexington Avenue, New York,NY", + "link": "https://dev215901.service-now.com/api/now/table/cmn_location/5f669b59c0a8010e00209343c0c6f9c1" + }, + "made_sla": "true", + "notify": "Do Not Notify", + "number": "INC0000049", + "opened_at": "2023-09-18 14:56:37", + "opened_by": { + "display_value": "", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/glide.maint" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "2 - High", + "problem_id": "", + "reassignment_count": "0", + "reopen_count": "", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "", + "resolved_by": "", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "3 - Low", + "short_description": "Network storage unavailable", + "sla_due": "2025-05-20 22:56:37", + "state": "In Progress", + "subcategory": null, + "sys_class_name": "Incident", + "sys_created_by": "glide.maint", + "sys_created_on": "2023-09-18 11:05:40", + "sys_domain": { + "display_value": "global", + "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "ef4225a40a0a0b5700d0b8a790747812", + "sys_mod_count": "37", + "sys_tags": "", + "sys_updated_by": "admin", + "sys_updated_on": "2023-10-09 12:52:34", + "task_effective_number": "INC0000049", + "time_worked": "", + "universal_request": "", + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", + "urgency": "1 - High", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "2023-10-02 10:15:17 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n", + "work_notes_list": "", + "work_start": "" + } + }, + { + "fields": { + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id", + "assignment_group", + "category", + "cmdb_ci", + "parent_incident", + "knowledge", + "service_offering", + "problem_id", + "impact", + "resolved_by", + "number", + "rfc", + "urgency", + "business_service", + "description", + "close_code", + "close_notes", + "caused_by" + ], + "template_record": { + "active": "true", + "activity_due": "2023-10-09 14:50:33", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": { + "display_value": "Don Goodliffe", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + }, + "assignment_group": "Software", + "business_duration": "5 Days", + "business_impact": "", + "business_service": "", + "business_stc": "432,000", + "calendar_duration": "5 Days", + "calendar_stc": "432,024", + "caller_id": "Fred Luddy", + "category": "Software", + "cause": "", + "caused_by": "", + "child_incidents": "", + "close_code": "Solution provided", + "close_notes": "Isadora upcanyon stinter unprosodic mononychous", + "closed_at": "2023-06-30 16:39:10", + "closed_by": "", + "cmdb_ci": "Saints and Sinners Bingo", + "comments": "2023-07-11 16:40:14 - System Administrator (Additional comments)\nI was unable to launch the Bingo game since the SP2 upgrade on\n\t\t\tmy machine\n\t\t\n\n", + "comments_and_work_notes": "2023-07-11 16:40:14 - System Administrator (Additional comments)\nI was unable to launch the Bingo game since the SP2 upgrade on\n\t\t\tmy machine\n\t\t\n\n", + "company": { + "display_value": "ACME North America", + "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "There was a software update two days ago and now my VPN doesn't work. 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Nothing loads when I click on the VPN client icon on my desktop.", + "due_date": "", + "escalation": "Normal", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "1 - High", + "incident_state": "In Progress", + "knowledge": "false", + "location": { + "display_value": "324 South State Street, Salt Lake City,UT", + "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" + }, + "made_sla": "false", + "notify": "Do Not Notify", + "number": "INC0000015", + "opened_at": "2023-06-25 16:38:46", + "opened_by": { + "display_value": "ITIL User", + "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "1 - Critical", + "problem_id": "", + "reassignment_count": "2", + "reopen_count": "", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "", + "resolved_by": "", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "3 - 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System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n", + "comments_and_work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n", + "company": { + "display_value": "ACME North America", + "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "Main menu doesn't load when I open the SAP Financial Accounting application.", + "due_date": "", + "escalation": "Overdue", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "1 - 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