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Webmail appears to be down.\n\t\t\n\n", + "comments_and_work_notes": "2024-11-05 13:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2024-11-05 13:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2024-11-05 13:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n2024-11-05 12:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n", + "company": { + "display_value": "ACME North America", + "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "unbountiful jocularity Xanthorrhiza Lestrigon brachioganoid", + "due_date": "", + "escalation": "Normal", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "2 - Medium", + "incident_state": "In Progress", + "knowledge": "false", + "location": { + "display_value": "San Diego", + "link": "https://dev224577.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" + }, + "made_sla": "false", + "notify": "Do Not Notify", + "number": "unrepresentation cyclist millionaire phe", + "opened_at": "2024-11-05 12:53:18", + "opened_by": { + "display_value": "Joe Employee", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "3 - 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