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"A director provides ongoing liaison with staffed children’s residential services 
to monitor for:
 consistent referral, assessment, planning, treatment and discharge practices
 participation in integrated case management processes as members of a 
child’s team for the duration of the child’s stay 
 responsive program development to meet the needs of children receiving 
care and their families
 provision of services under their contracts, and
 adherence to the Standards for Staffed Children’s Residential Services and 
the fulfilment of community care licensing and accreditation requirements.
","CSS STANDARD 21: MONITORING OF AND LIAISON WITH STAFFED CHILDREN’S 
RESIDENTIAL SERVICES - STANDARD
"
"Note: Monitoring, reviewing and supporting placements in staffed children’s 
residential services is distinct from the supportive role referred to in Caregiver 
Support Service Standard 15: Supportive Practice.
The director informs relevant care providers within the residential resource 
about a director’s responsibilities and purpose in monitoring the child’s care. 
In consultation with relevant care providers, the director develops a 
monitoring schedule outlining the nature and frequency of contact. Frequency 
of contact is based on the ages, vulnerabilities and number of children in the 
residential resource. Contact occurs in person at a minimum of once every 
three months. 
In collaboration with the child’s worker, during visits to the residential 
resource, the director sees and wherever possible interviews each child in care 
in the residential setting about topics relating to their rights in care. The 
director interviews each relevant care provider separately to discuss his or her 
individual experience with and/or concern about:
 the provision of a safe and nurturing environment that promotes the wellbeing of each child 
 carrying out his or her responsibilities in implementing the goals and 
objectives identified in each child’s plan
 honouring each child’s views, culture, identity, spiritual beliefs and 
wishes, and for an Aboriginal child, following the cultural plan 
 maintaining family connections as outlined in each child’s plan The director maintains a record of all monitoring visits to the residential 
resource for inclusion on the agency/service contract file, as part of contract 
management and the region’s quality improvement practices.
The director advises a child’s worker of any concerns relating to a child’s care.
The director documents a child’s experience in the residential resource and 
provides the child’s worker with information for documentation on the child 
service file.
 reviewing daily records of the care of each child
 adherence of the residential resource to the Standards for Staffed 
Children’s Residential Services, and 
 the quality of care in the residential resource.
","CSS STANDARD 21: MONITORING OF AND LIAISON WITH STAFFED CHILDREN’S 
RESIDENTIAL SERVICES - POLICY
"
" Integrated Case Management User’s Guide
 Standards for Staffed Children’s Residential Services","CSS STANDARD 21: MONITORING OF AND LIAISON WITH STAFFED CHILDREN’S 
RESIDENTIAL SERVICES - ADDITIONAL 
INFORMATION/ 
RESOURCES
"