query: I'm quite upset - How do I escalate a complaint to a senior agent?

intent: policy

sentiment: negative

difficulty: easy

answer: If a gift sender included a gift receipt, the recipient can exchange an eligible gift item for an Amazon Pay Gift Card instead of a refund to the original purchaser's payment method.


query: Do I get the shipping fee refunded too for order ORD10023?

intent: refund

sentiment: neutral

difficulty: medium

answer: Once a returned item is picked up and reaches Amazon's fulfilment centre, refund processing begins within 13 days of successful pickup. If no refund update appears after 13 days, customers should contact Customer Service for further assistance.


query: Quick question: Is cash on delivery available for large orders?

intent: policy

sentiment: neutral

difficulty: easy

answer: If a gift sender included a gift receipt, the recipient can exchange an eligible gift item for an Amazon Pay Gift Card instead of a refund to the original purchaser's payment method.


query: Hope you're doing well - Can I get an advance exchange for the wrong item in order ORD10029?

sentiment: positive

difficulty: hard

answer: Items that are Fulfilled by Amazon, Prime-eligible, or specific seller-fulfilled listings are eligible for a free replacement through the Online Returns Centre if: the item is within its return window, the received item is defective or does not work properly, and the same item is back in stock with the same seller. If the exact item is not available from the same seller, only a refund can be issued, not a replacement.


query: This is really frustrating - What I got for order doesn't match the description at all.

sentiment: negative

difficulty: easy

answer: If the item received does not match what was ordered, or an item is missing from the package, the customer should initiate a return or report the issue within the applicable return window and provide the order ID and a description of the discrepancy, so Amazon or the seller can arrange a replacement, refund, or send the missing item separately.


query: How do I escalate a complaint to a senior agent?

intent: policy

sentiment: neutral

difficulty: easy

answer: Products purchased by international customers are generally not eligible for a physical return. International customers can still request a refund by contacting Customer Service within 5 business days of the delivery date or estimated delivery date.


query: Hope you're doing well - Order was cancelled automatically, why did that happen?

intent: cancellation

sentiment: positive

difficulty: easy

answer: If only part of a multi-item order is cancelled, the refund for the cancelled portion is issued once the remaining items in the order have been fulfilled, not immediately at the time of cancellation.


query: Is cash on delivery available for large orders?

intent: policy

sentiment: neutral

difficulty: easy

answer: Amazon.in help content and customer service support multiple Indian languages. Customers can select their preferred language from the language switcher on the Amazon.in website, and request a callback in that language through the Contact Us page.


query: Quick question: I need to cancel just one item from order, not the whole thing.

intent: cancellation

sentiment: neutral

difficulty: easy

answer: If only part of a multi-item order is cancelled, the refund for the cancelled portion is issued once the remaining items in the order have been fulfilled, not immediately at the time of cancellation.


query: Quick question: Why hasn't order ORD10003 arrived yet?

intent: delay

sentiment: neutral

difficulty: medium

answer: Customers can go to Your Orders, select the delayed order, choose 'Problem with an order', then 'Shipping or delivery issues', then 'Shipment is late' to report the delay and request any applicable refund.


query: Thanks for your help earlier!

intent: general

sentiment: neutral

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: Quick question: Why hasn't order arrived yet?

intent: delay

sentiment: neutral

difficulty: easy

answer: To qualify for a guaranteed-delivery shipping refund: the shipping option selected must match what was advertised on the product page, the order must be going to an eligible address, the order must be placed before the advertised order-within deadline, and payment must be successfully charged before that deadline.


query: I'm quite upset - My order ORD10016 is taking longer than expected, what's happening?

intent: delay

sentiment: negative

difficulty: hard

answer: To qualify for a guaranteed-delivery shipping refund: the shipping option selected must match what was advertised on the product page, the order must be going to an eligible address, the order must be placed before the advertised order-within deadline, and payment must be successfully charged before that deadline.


query: Hope you're doing well - I received the wrong product for order.

sentiment: positive

difficulty: easy

answer: Most items can be returned for a refund or replacement within 30 days of delivery, provided they are in original, unused condition. The exact return window and whether replacement is offered varies by product category and is shown on the product detail page before purchase.


query: Quick question: I'd like store credit instead of a refund for, is that possible?

intent: refund

sentiment: neutral

difficulty: easy

answer: If no instalment has been paid yet on an Amazon Pay Later order, the total order value is credited back to the Pay Later limit on return. If an instalment was already paid, the amount is credited to the linked bank account and the credit limit is reinstated. For credit card EMI orders, any instalment already paid is refunded to the card and the loan is cancelled.


query: I'm quite upset - Can I get an advance exchange for the wrong item in order ORD10020?

sentiment: negative

difficulty: hard

answer: Amazon Devices (such as e-readers, streaming devices, and smart speakers) carry a separate one-year limited warranty in addition to the standard replacement window. A defective device can be reported for repair or replacement under this warranty even after the standard replacement period has passed.


query: I need to cancel just one item from order ORD10025, not the whole thing.

intent: cancellation

sentiment: neutral

difficulty: medium

answer: Amazon does not charge customers for cancelled orders. Any amount authorised or charged at checkout for a subsequently cancelled order is released or refunded in full.


query: Honestly, this is unacceptable - An item is missing from my order.

sentiment: negative

difficulty: easy

answer: Items that are Fulfilled by Amazon, Prime-eligible, or specific seller-fulfilled listings are eligible for a free replacement through the Online Returns Centre if: the item is within its return window, the received item is defective or does not work properly, and the same item is back in stock with the same seller. If the exact item is not available from the same seller, only a refund can be issued, not a replacement.


query: Can I still cancel ORD10026 even though it already shipped?

intent: cancellation

sentiment: neutral

difficulty: medium

answer: If only part of a multi-item order is cancelled, the refund for the cancelled portion is issued once the remaining items in the order have been fulfilled, not immediately at the time of cancellation.


query: Is cash on delivery available for large orders?

intent: policy

sentiment: neutral

difficulty: easy

answer: Customer Service can be reached through the Contact Us page via live chat, or by requesting a phone callback: customers choose their preferred language and share their phone number, and a Customer Service associate calls back to help with the issue, rather than the customer waiting on hold.


query: How long is the return window for loyalty members?

intent: policy

sentiment: neutral

difficulty: easy

answer: It can take up to 30 days for Amazon to receive a returned item and determine refund eligibility, though most refunds are processed well before that under the standard refund-timeline policy. In some cases Amazon may request additional information before completing the return.


query: My order is taking longer than expected, what's happening?

intent: delay

sentiment: neutral

difficulty: easy

answer: If a delivery attempt is made and fails, Amazon will automatically attempt delivery again on the following day. If a package is later marked undeliverable, it is returned to Amazon and a refund is automatically issued.


query: I'd like store credit instead of a refund for, is that possible?

intent: refund

sentiment: neutral

difficulty: easy

answer: Refund status can be checked under Your Orders by selecting the returned item, or under Amazon Pay in the Transactions history. If a refund does not arrive within the stated timeframe despite the order showing as refunded, customers should contact their bank directly using the Refund Reference Number (RRN) shown in the Transactions history.


query: I'm quite upset - Why hasn't order arrived yet?

intent: delay

sentiment: negative

difficulty: easy

answer: If a delivery attempt is made and fails, Amazon will automatically attempt delivery again on the following day. If a package is later marked undeliverable, it is returned to Amazon and a refund is automatically issued.


query: Hello, is anyone available to help?

intent: general

sentiment: neutral

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: I'm quite upset - An item is missing from my order.

sentiment: negative

difficulty: easy

answer: Most items can be returned for a refund or replacement within 30 days of delivery, provided they are in original, unused condition. The exact return window and whether replacement is offered varies by product category and is shown on the product detail page before purchase.


query: This is really frustrating - When will my refund for order be processed?

intent: refund

sentiment: negative

difficulty: easy

answer: Refund status can be checked under Your Orders by selecting the returned item, or under Amazon Pay in the Transactions history. If a refund does not arrive within the stated timeframe despite the order showing as refunded, customers should contact their bank directly using the Refund Reference Number (RRN) shown in the Transactions history.


query: Can I get a refund for my order ORD10012?

intent: refund

sentiment: neutral

difficulty: medium

answer: If no instalment has been paid yet on an Amazon Pay Later order, the total order value is credited back to the Pay Later limit on return. If an instalment was already paid, the amount is credited to the linked bank account and the credit limit is reinstated. For credit card EMI orders, any instalment already paid is refunded to the card and the loan is cancelled.


query: Thanks in advance! Thanks for your help earlier!

intent: general

sentiment: positive

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: Honestly, this is unacceptable - I'd like store credit instead of a refund for ORD10011, is that possible?

intent: refund

sentiment: negative

difficulty: hard

answer: For prepaid orders, the refund is credited back to the original payment method used at checkout. For Pay on Delivery orders, the refund is issued either to the customer's bank account via NEFT or as Amazon Pay balance, depending on what the customer selects.


query: Can I still cancel even though it already shipped?

intent: cancellation

sentiment: neutral

difficulty: easy

answer: If only part of a multi-item order is cancelled, the refund for the cancelled portion is issued once the remaining items in the order have been fulfilled, not immediately at the time of cancellation.


query: This is really frustrating - An item is missing from my order.

sentiment: negative

difficulty: easy

answer: Amazon Devices (such as e-readers, streaming devices, and smart speakers) carry a separate one-year limited warranty in addition to the standard replacement window. A defective device can be reported for repair or replacement under this warranty even after the standard replacement period has passed.


query: The size is wrong for the item in order ORD10027.

sentiment: neutral

difficulty: medium

answer: Amazon Devices (such as e-readers, streaming devices, and smart speakers) carry a separate one-year limited warranty in addition to the standard replacement window. A defective device can be reported for repair or replacement under this warranty even after the standard replacement period has passed.


query: This is really frustrating - I need to cancel just one item from order ORD10012, not the whole thing.

intent: cancellation

sentiment: negative

difficulty: hard

answer: For orders shipped directly by a third-party seller, customers can cancel free of charge within 30 minutes of placing the order via Your Orders > View order details > Cancel Item. After 30 minutes and until the order ships, customers can still request cancellation directly from the seller, who will process the cancellation and refund if payment was already made.


query: No rush, but My refund hasn't shown up yet for order ORD10015, what's going on?

intent: refund

sentiment: positive

difficulty: medium

answer: Once a returned item is picked up and reaches Amazon's fulfilment centre, refund processing begins within 13 days of successful pickup. If no refund update appears after 13 days, customers should contact Customer Service for further assistance.


query: I need to cancel just one item from order, not the whole thing.

intent: cancellation

sentiment: neutral

difficulty: easy

answer: If multiple orders are combined into a single shipment with one shared tracking number, cancelling one item in that shipment will cancel the entire combined shipment, not just the selected item.


query: This is really frustrating - I want to cancel order before it ships.

intent: cancellation

sentiment: negative

difficulty: easy

answer: For orders shipped directly by a third-party seller, customers can cancel free of charge within 30 minutes of placing the order via Your Orders > View order details > Cancel Item. After 30 minutes and until the order ships, customers can still request cancellation directly from the seller, who will process the cancellation and refund if payment was already made.


query: Can I get a GST invoice for my purchase?

intent: policy

sentiment: neutral

difficulty: easy

answer: It can take up to 30 days for Amazon to receive a returned item and determine refund eligibility, though most refunds are processed well before that under the standard refund-timeline policy. In some cases Amazon may request additional information before completing the return.


query: Quick question: How long is the return window for loyalty members?

intent: policy

sentiment: neutral

difficulty: easy

answer: Return and replacement eligibility differs by product and seller, and should always be checked on the product detail page before ordering. Once an order is placed, the applicable return window for each item is also shown in the customer's Order History.


query: Honestly, this is unacceptable - The size is wrong for the item in order ORD10006.

sentiment: negative

difficulty: hard

answer: Items that are Fulfilled by Amazon, Prime-eligible, or specific seller-fulfilled listings are eligible for a free replacement through the Online Returns Centre if: the item is within its return window, the received item is defective or does not work properly, and the same item is back in stock with the same seller. If the exact item is not available from the same seller, only a refund can be issued, not a replacement.


query: Honestly, this is unacceptable - Good morning, quick question for you.

intent: general

sentiment: negative

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: I'm quite upset - Why hasn't order ORD10014 arrived yet?

intent: delay

sentiment: negative

difficulty: medium

answer: Certain delivery speeds and products carry a guaranteed delivery date shown at checkout. If Amazon does not attempt delivery by that date, the shipping fees paid for that order are refunded. This guarantee does not apply if the delay is caused by circumstances outside Amazon's control, such as a strike, natural disaster, or severe weather.


query: Thanks in advance! Hello, is anyone available to help?

intent: general

sentiment: positive

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: When will my refund for order be processed?

intent: refund

sentiment: neutral

difficulty: easy

answer: For prepaid orders, the refund is credited back to the original payment method used at checkout. For Pay on Delivery orders, the refund is issued either to the customer's bank account via NEFT or as Amazon Pay balance, depending on what the customer selects.


query: No rush, but Do I get the shipping fee refunded too for order ORD10018?

intent: refund

sentiment: positive

difficulty: medium

answer: Refund status can be checked under Your Orders by selecting the returned item, or under Amazon Pay in the Transactions history. If a refund does not arrive within the stated timeframe despite the order showing as refunded, customers should contact their bank directly using the Refund Reference Number (RRN) shown in the Transactions history.


query: I want to cancel order ORD10003 before it ships.

intent: cancellation

sentiment: neutral

difficulty: medium

answer: If multiple orders are combined into a single shipment with one shared tracking number, cancelling one item in that shipment will cancel the entire combined shipment, not just the selected item.


query: I want to cancel order ORD10017 before it ships.

intent: cancellation

sentiment: neutral

difficulty: medium

answer: Amazon does not charge customers for cancelled orders. Any amount authorised or charged at checkout for a subsequently cancelled order is released or refunded in full.


query: Do I get the shipping fee refunded too for order ORD10010?

intent: refund

sentiment: neutral

difficulty: medium

answer: For prepaid orders, the refund is credited back to the original payment method used at checkout. For Pay on Delivery orders, the refund is issued either to the customer's bank account via NEFT or as Amazon Pay balance, depending on what the customer selects.


query: This is really frustrating - Hi, I have a question.

intent: general

sentiment: negative

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: I'm quite upset - The delivery for is delayed, when will it actually come?

intent: delay

sentiment: negative

difficulty: easy

answer: If a package has not arrived by its estimated delivery date, customers are advised to wait 48 hours - most delayed packages arrive within this window, and Amazon typically sends a notification if a delay is expected. If there is no tracking update after 48 hours and no delivery notification has been received, customers should contact Customer Service.


query: How do I escalate a complaint to a senior agent?

intent: policy

sentiment: neutral

difficulty: easy

answer: Amazon does not offer unlimited or automatically-free returns. Accounts with an unusually high pattern of returns, cancellations, or refused deliveries may be charged a return processing fee, or have their account access suspended, blocked, or terminated.


query: Honestly, this is unacceptable - Hello, is anyone available to help?

intent: general

sentiment: negative

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: This is really frustrating - Why hasn't order ORD10007 arrived yet?

intent: delay

sentiment: negative

difficulty: medium

answer: Customers can go to Your Orders, select the delayed order, choose 'Problem with an order', then 'Shipping or delivery issues', then 'Shipment is late' to report the delay and request any applicable refund.


query: Quick question: Can I get an advance exchange for the wrong item in order ORD10020?

sentiment: neutral

difficulty: hard

answer: Items that are Fulfilled by Amazon, Prime-eligible, or specific seller-fulfilled listings are eligible for a free replacement through the Online Returns Centre if: the item is within its return window, the received item is defective or does not work properly, and the same item is back in stock with the same seller. If the exact item is not available from the same seller, only a refund can be issued, not a replacement.


query: Honestly, this is unacceptable - Good morning, quick question for you.

intent: general

sentiment: negative

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: How do I escalate a complaint to a senior agent?

intent: policy

sentiment: neutral

difficulty: easy

answer: Amazon does not offer unlimited or automatically-free returns. Accounts with an unusually high pattern of returns, cancellations, or refused deliveries may be charged a return processing fee, or have their account access suspended, blocked, or terminated.


query: Honestly, this is unacceptable - I'm not sure who to ask about this.

intent: general

sentiment: negative

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: Quick question: I'm not sure who to ask about this.

intent: general

sentiment: neutral

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: When will my refund for order be processed?

intent: refund

sentiment: neutral

difficulty: easy

answer: For items that are Fulfilled by Amazon or Prime-eligible, return shipping costs of up to Rs. 100 are refunded. For seller-fulfilled orders, shipping charges are generally not refunded for remorse-based returns (for example, the item is unwanted rather than defective).


query: Will I be compensated for the delay on order ORD10007?

intent: delay

sentiment: neutral

difficulty: medium

answer: Customers can go to Your Orders, select the delayed order, choose 'Problem with an order', then 'Shipping or delivery issues', then 'Shipment is late' to report the delay and request any applicable refund.


query: Quick question: I want to cancel order ORD10018 before it ships.

intent: cancellation

sentiment: neutral

difficulty: medium

answer: For orders shipped directly by a third-party seller, customers can cancel free of charge within 30 minutes of placing the order via Your Orders > View order details > Cancel Item. After 30 minutes and until the order ships, customers can still request cancellation directly from the seller, who will process the cancellation and refund if payment was already made.


query: Good morning, quick question for you.

intent: general

sentiment: neutral

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: Honestly, this is unacceptable - My order is taking longer than expected, what's happening?

intent: delay

sentiment: negative

difficulty: easy

answer: To qualify for a guaranteed-delivery shipping refund: the shipping option selected must match what was advertised on the product page, the order must be going to an eligible address, the order must be placed before the advertised order-within deadline, and payment must be successfully charged before that deadline.


query: Hope you're doing well - How do I escalate a complaint to a senior agent?

intent: policy

sentiment: positive

difficulty: easy

answer: Products purchased by international customers are generally not eligible for a physical return. International customers can still request a refund by contacting Customer Service within 5 business days of the delivery date or estimated delivery date.


query: My order ORD10010 is taking longer than expected, what's happening?

intent: delay

sentiment: neutral

difficulty: medium

answer: Customers can go to Your Orders, select the delayed order, choose 'Problem with an order', then 'Shipping or delivery issues', then 'Shipment is late' to report the delay and request any applicable refund.


query: Good morning, quick question for you.

intent: general

sentiment: neutral

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: Good morning, quick question for you.

intent: general

sentiment: neutral

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: I'm quite upset - The size is wrong for the item in order.

sentiment: negative

difficulty: easy

answer: Amazon Devices (such as e-readers, streaming devices, and smart speakers) carry a separate one-year limited warranty in addition to the standard replacement window. A defective device can be reported for repair or replacement under this warranty even after the standard replacement period has passed.


query: Can I get a refund for my order ORD10009?

intent: refund

sentiment: neutral

difficulty: medium

answer: For prepaid orders, the refund is credited back to the original payment method used at checkout. For Pay on Delivery orders, the refund is issued either to the customer's bank account via NEFT or as Amazon Pay balance, depending on what the customer selects.


query: Is cash on delivery available for large orders?

intent: policy

sentiment: neutral

difficulty: easy

answer: Amazon Customer Service is available every day, with round-the-clock phone callback support for account, order, and payment issues. Response times for email and chat can vary by query type and volume.


query: What languages does customer support work in?

intent: policy

sentiment: neutral

difficulty: easy

answer: Return and replacement eligibility differs by product and seller, and should always be checked on the product detail page before ordering. Once an order is placed, the applicable return window for each item is also shown in the customer's Order History.


query: The delivery for ORD10026 is delayed, when will it actually come?

intent: delay

sentiment: neutral

difficulty: medium

answer: Customers can go to Your Orders, select the delayed order, choose 'Problem with an order', then 'Shipping or delivery issues', then 'Shipment is late' to report the delay and request any applicable refund.


query: I'm quite upset - When will my refund for order be processed?

intent: refund

sentiment: negative

difficulty: easy

answer: For items that are Fulfilled by Amazon or Prime-eligible, return shipping costs of up to Rs. 100 are refunded. For seller-fulfilled orders, shipping charges are generally not refunded for remorse-based returns (for example, the item is unwanted rather than defective).


query: This is really frustrating - I received the wrong product for order.

sentiment: negative

difficulty: easy

answer: Most items can be returned for a refund or replacement within 30 days of delivery, provided they are in original, unused condition. The exact return window and whether replacement is offered varies by product category and is shown on the product detail page before purchase.


query: This is really frustrating - Will I be compensated for the delay on order ORD10020?

intent: delay

sentiment: negative

difficulty: hard

answer: If a package has not arrived by its estimated delivery date, customers are advised to wait 48 hours - most delayed packages arrive within this window, and Amazon typically sends a notification if a delay is expected. If there is no tracking update after 48 hours and no delivery notification has been received, customers should contact Customer Service.


query: I'm quite upset - My order is taking longer than expected, what's happening?

intent: delay

sentiment: negative

difficulty: easy

answer: Certain delivery speeds and products carry a guaranteed delivery date shown at checkout. If Amazon does not attempt delivery by that date, the shipping fees paid for that order are refunded. This guarantee does not apply if the delay is caused by circumstances outside Amazon's control, such as a strike, natural disaster, or severe weather.


query: Hope you're doing well - Good morning, quick question for you.

intent: general

sentiment: positive

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: Hope you're doing well - Good morning, quick question for you.

intent: general

sentiment: positive

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: Honestly, this is unacceptable - My refund hasn't shown up yet for order ORD10003, what's going on?

intent: refund

sentiment: negative

difficulty: hard

answer: For prepaid orders, the refund is credited back to the original payment method used at checkout. For Pay on Delivery orders, the refund is issued either to the customer's bank account via NEFT or as Amazon Pay balance, depending on what the customer selects.


query: Will I be compensated for the delay on order ORD10014?

intent: delay

sentiment: neutral

difficulty: medium

answer: Certain delivery speeds and products carry a guaranteed delivery date shown at checkout. If Amazon does not attempt delivery by that date, the shipping fees paid for that order are refunded. This guarantee does not apply if the delay is caused by circumstances outside Amazon's control, such as a strike, natural disaster, or severe weather.


query: Quick question: Why hasn't order ORD10014 arrived yet?

intent: delay

sentiment: neutral

difficulty: medium

answer: If a delivery attempt is made and fails, Amazon will automatically attempt delivery again on the following day. If a package is later marked undeliverable, it is returned to Amazon and a refund is automatically issued.


query: This is really frustrating - Hello, is anyone available to help?

intent: general

sentiment: negative

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: Order ORD10005 was cancelled automatically, why did that happen?

intent: cancellation

sentiment: neutral

difficulty: medium

answer: Amazon does not charge customers for cancelled orders. Any amount authorised or charged at checkout for a subsequently cancelled order is released or refunded in full.


query: Thanks in advance! Can I get a refund for my order ORD10004?

intent: refund

sentiment: positive

difficulty: medium

answer: For prepaid orders, the refund is credited back to the original payment method used at checkout. For Pay on Delivery orders, the refund is issued either to the customer's bank account via NEFT or as Amazon Pay balance, depending on what the customer selects.


query: I'm quite upset - How do I cancel a cash on delivery order?

intent: cancellation

sentiment: negative

difficulty: easy

answer: If only part of a multi-item order is cancelled, the refund for the cancelled portion is issued once the remaining items in the order have been fulfilled, not immediately at the time of cancellation.


query: How long is the return window for loyalty members?

intent: policy

sentiment: neutral

difficulty: easy

answer: Amazon Customer Service is available every day, with round-the-clock phone callback support for account, order, and payment issues. Response times for email and chat can vary by query type and volume.


query: Will I be compensated for the delay on order?

intent: delay

sentiment: neutral

difficulty: easy

answer: Certain delivery speeds and products carry a guaranteed delivery date shown at checkout. If Amazon does not attempt delivery by that date, the shipping fees paid for that order are refunded. This guarantee does not apply if the delay is caused by circumstances outside Amazon's control, such as a strike, natural disaster, or severe weather.


query: Can I still cancel ORD10005 even though it already shipped?

intent: cancellation

sentiment: neutral

difficulty: medium

answer: For orders shipped directly by a third-party seller, customers can cancel free of charge within 30 minutes of placing the order via Your Orders > View order details > Cancel Item. After 30 minutes and until the order ships, customers can still request cancellation directly from the seller, who will process the cancellation and refund if payment was already made.


query: My order ORD10015 is taking longer than expected, what's happening?

intent: delay

sentiment: neutral

difficulty: medium

answer: To qualify for a guaranteed-delivery shipping refund: the shipping option selected must match what was advertised on the product page, the order must be going to an eligible address, the order must be placed before the advertised order-within deadline, and payment must be successfully charged before that deadline.


query: This is really frustrating - The size is wrong for the item in order ORD10001.

sentiment: negative

difficulty: medium

answer: Amazon Devices (such as e-readers, streaming devices, and smart speakers) carry a separate one-year limited warranty in addition to the standard replacement window. A defective device can be reported for repair or replacement under this warranty even after the standard replacement period has passed.


query: Can I get a GST invoice for my purchase?

intent: policy

sentiment: neutral

difficulty: easy

answer: Amazon Customer Service is available every day, with round-the-clock phone callback support for account, order, and payment issues. Response times for email and chat can vary by query type and volume.


query: I'm quite upset - I received the wrong product for order ORD10007.

sentiment: negative

difficulty: medium

answer: Amazon Devices (such as e-readers, streaming devices, and smart speakers) carry a separate one-year limited warranty in addition to the standard replacement window. A defective device can be reported for repair or replacement under this warranty even after the standard replacement period has passed.


query: I need to cancel just one item from order ORD10030, not the whole thing.

intent: cancellation

sentiment: neutral

difficulty: medium

answer: For Fulfilled by Amazon (FBA) orders, items can be cancelled from Your Orders at any point before the order enters the shipping/dispatch process. Once an order has been dispatched, it can no longer be cancelled and must instead be returned after delivery under the standard return policy.


query: Will I be compensated for the delay on order ORD10028?

intent: delay

sentiment: neutral

difficulty: medium

answer: If a delivery attempt is made and fails, Amazon will automatically attempt delivery again on the following day. If a package is later marked undeliverable, it is returned to Amazon and a refund is automatically issued.


query: Honestly, this is unacceptable - Why hasn't order arrived yet?

intent: delay

sentiment: negative

difficulty: easy

answer: If a package has not arrived by its estimated delivery date, customers are advised to wait 48 hours - most delayed packages arrive within this window, and Amazon typically sends a notification if a delay is expected. If there is no tracking update after 48 hours and no delivery notification has been received, customers should contact Customer Service.


query: Quick question: Why hasn't order ORD10016 arrived yet?

intent: delay

sentiment: neutral

difficulty: medium

answer: If a package has not arrived by its estimated delivery date, customers are advised to wait 48 hours - most delayed packages arrive within this window, and Amazon typically sends a notification if a delay is expected. If there is no tracking update after 48 hours and no delivery notification has been received, customers should contact Customer Service.


query: The delivery for is delayed, when will it actually come?

intent: delay

sentiment: neutral

difficulty: easy

answer: If a package has not arrived by its estimated delivery date, customers are advised to wait 48 hours - most delayed packages arrive within this window, and Amazon typically sends a notification if a delay is expected. If there is no tracking update after 48 hours and no delivery notification has been received, customers should contact Customer Service.


query: When will my refund for order be processed?

intent: refund

sentiment: neutral

difficulty: easy

answer: If no instalment has been paid yet on an Amazon Pay Later order, the total order value is credited back to the Pay Later limit on return. If an instalment was already paid, the amount is credited to the linked bank account and the credit limit is reinstated. For credit card EMI orders, any instalment already paid is refunded to the card and the loan is cancelled.


query: Do I get the shipping fee refunded too for order ORD10027?

intent: refund

sentiment: neutral

difficulty: medium

answer: For prepaid orders, the refund is credited back to the original payment method used at checkout. For Pay on Delivery orders, the refund is issued either to the customer's bank account via NEFT or as Amazon Pay balance, depending on what the customer selects.


query: How do I escalate a complaint to a senior agent?

intent: policy

sentiment: neutral

difficulty: easy

answer: Prime membership affects shipping speed and cost, not the return window for most products - return eligibility and the length of the return window are determined by product category and seller, not by membership tier. Prime membership itself can be viewed, managed, or cancelled from the Manage Prime section of the customer's account.


query: Quick question: When will my refund for order ORD10007 be processed?

intent: refund

sentiment: neutral

difficulty: medium

answer: For prepaid orders, the refund is credited back to the original payment method used at checkout. For Pay on Delivery orders, the refund is issued either to the customer's bank account via NEFT or as Amazon Pay balance, depending on what the customer selects.


query: Hello, is anyone available to help?

intent: general

sentiment: neutral

difficulty: easy

answer: Thanks for reaching out - how can I help you today?


query: An item is missing from my order ORD10011.

sentiment: neutral

difficulty: medium

answer: For orders sold and fulfilled by a third-party seller, the A-to-Z Guarantee covers both late delivery and item condition issues. If a return request is not authorised by the seller, or an authorised return does not result in the expected refund within seven days of the seller receiving it back, the customer can file an A-to-Z Guarantee claim directly with Amazon.


query: Quick question: Can I get a refund for my order?

intent: refund

sentiment: neutral

difficulty: easy

answer: For prepaid orders, the refund is credited back to the original payment method used at checkout. For Pay on Delivery orders, the refund is issued either to the customer's bank account via NEFT or as Amazon Pay balance, depending on what the customer selects.


query: No rush, but Can I get a GST invoice for my purchase?

intent: policy

sentiment: positive

difficulty: easy

answer: Amazon does not offer unlimited or automatically-free returns. Accounts with an unusually high pattern of returns, cancellations, or refused deliveries may be charged a return processing fee, or have their account access suspended, blocked, or terminated.