diff --git a/Dataset/Test/Audio/7003193900.mp3 b/Dataset/Test/Audio/7003193900.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..2b38e1f3eb0c38b1db8caf717546f5f5b4c2e74b --- /dev/null +++ b/Dataset/Test/Audio/7003193900.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:fc3587c966fdd0cc36caa4b440076bba12636ef67f3e4281381aee3acef2982b +size 142848 diff --git a/Dataset/Test/Audio/7235857351.mp3 b/Dataset/Test/Audio/7235857351.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..5ca050ad3c2facd4ae72c0ed533561385f6371fc --- /dev/null +++ b/Dataset/Test/Audio/7235857351.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:d6ae9be29f6e09431ef2e87f2156de342c7d47fd2ebc261138eb721ff57bbc12 +size 228384 diff --git a/Dataset/Test/Audio/7275190567.mp3 b/Dataset/Test/Audio/7275190567.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..1e08a74fbcc88d3ee9d44e740b6533a7570f4863 --- /dev/null +++ b/Dataset/Test/Audio/7275190567.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:81c37db9bc5d91ac42658c3bd68e79bb4bff75cd4b663248faf91ff019de460e +size 192096 diff --git a/Dataset/Test/Audio/7827207566.mp3 b/Dataset/Test/Audio/7827207566.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..e5701bd55e08990ebab67c4ab48f96210e492785 --- /dev/null +++ b/Dataset/Test/Audio/7827207566.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:a60188e2785f40edf8f42f1eeb406768eaa78e785f8f1d858f5a3533d365d20b +size 260064 diff --git a/Dataset/Test/Audio/7906654810.mp3 b/Dataset/Test/Audio/7906654810.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..58b9252415e2d44884c5c7edc61f4506ae38cf26 --- /dev/null +++ b/Dataset/Test/Audio/7906654810.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:1888518f5edbdfd9a2b868dd761502806b4cfdd1acee2b477a52d2ad0b55aa18 +size 73008 diff --git a/Dataset/Test/Audio/7988582720.mp3 b/Dataset/Test/Audio/7988582720.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..48a50129f941f56dadc7e44bb7a71f6e650be230 --- /dev/null +++ b/Dataset/Test/Audio/7988582720.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:4fee1c6a81dcf85d6b01879ee0cfc5232e0edec5cb3011866a3dfde89498fd86 +size 129744 diff --git a/Dataset/Test/Audio/_7013980396.mp3 b/Dataset/Test/Audio/_7013980396.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..459250293168b56558e9d7d7f617e19c3c01c960 --- /dev/null +++ b/Dataset/Test/Audio/_7013980396.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:73636095901afdd45251b5b98ab5dc41c4bd501cb5aac0c188f9340563fa196c +size 161136 diff --git a/Dataset/Test/Audio/_7042020939.mp3 b/Dataset/Test/Audio/_7042020939.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..59d5a90f4ee1cad0ac229b097ca5ab390ce3d1a2 --- /dev/null +++ b/Dataset/Test/Audio/_7042020939.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:11428416aae10a1b1f6867a70c6f8a651c821e79970bb48d99072b0a2d1ad1a2 +size 154800 diff --git a/Dataset/Test/Audio/_7501327719.mp3 b/Dataset/Test/Audio/_7501327719.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..17fe082beab83302d1c7cd14f26ca3c281c9d50d --- /dev/null +++ b/Dataset/Test/Audio/_7501327719.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:16d74434f6ec5fd55ab50825a56e779a40ea1d3b22efba206001a1f1e973ddd0 +size 162360 diff --git a/Dataset/Test/Transcript/7003193900.txt b/Dataset/Test/Transcript/7003193900.txt new file mode 100644 index 0000000000000000000000000000000000000000..547ae33a0af5e876222f828a87ac359afa602e52 --- /dev/null +++ b/Dataset/Test/Transcript/7003193900.txt @@ -0,0 +1,19 @@ +Namaskar, I am Anu from Department of Administrative Reforms and Public Revances. +Can you hear me? +Can you hear me? +Yes, hello. +Can you hear me? +Yes, yes. +Can you hear me? +Yes, yes. +Can you hear me? +Yes, yes. +Can you hear me? +Yes, yes. +If you are satisfied, what rating do you want to share? +Very Good or Excellent? +Excellent. +Thank you so much for this on-going feedback. +I will share another about your video in the future in the filters. +No, no. +Thank you so much. diff --git a/Dataset/Test/Transcript/7235857351.txt b/Dataset/Test/Transcript/7235857351.txt new file mode 100644 index 0000000000000000000000000000000000000000..0bb8649578efb0272093529321ebb9079e9b7835 --- /dev/null +++ b/Dataset/Test/Transcript/7235857351.txt @@ -0,0 +1,21 @@ +Hello, Namaskar Sir, I am Suman from Department of Administrative, Deforms and Public Grievances. +Can you hear me? Yes, Ma'am. +Thank you, Sir. This call is regarding Grievance No. 0006034. You had only filed a case against the country on 4th August 2013 in the Ministry of Internal Affairs Department. How can we check? +Regarding this survey call, is this the right time to talk to you? +No, Ma'am, there is no problem. Thank you very much. I have received my passport. +I would like to thank the Ministry of Internal Affairs and the Government of India for giving us the passport on time. +Thank you. +Thank you so much, Sir. So, your problem has been solved. Are you satisfied with the problem, Sir? +Yes, I am 100% satisfied and I would like to thank the Ministry of Internal Affairs and the Government of India. +Okay, Sir. But what would you like to give the rating to the department? Is it 1 to 5? Is it 1 Poor? Is it 5 Accident? +5. Ma'am, 5. 5. +Thank you so much, Sir. Would you like to give any advice, Sir? +No, Ma'am. I have already told you. +I mean, you are already doing such a good job that there is no room for suggestions. +And, similarly, you are working so promptly, so well, with so much time and punctuality. +So, we wish you all the best. And, in the same way, you all should work. The public is very happy and there is a lot of satisfactory work. +And, you are working very promptly and taking immediate action. +Okay, Sir. So, I will share your feedback, Sir. +Thank you, Ma'am. Thank you. Thank you. Welcome, Ma'am. Welcome. +Thank you so much, Sir. +Thank you. Thank you. diff --git a/Dataset/Test/Transcript/7275190567.txt b/Dataset/Test/Transcript/7275190567.txt new file mode 100644 index 0000000000000000000000000000000000000000..1606f15af04735971532f4a01b86450c9e4f6b19 --- /dev/null +++ b/Dataset/Test/Transcript/7275190567.txt @@ -0,0 +1,25 @@ +Good Morning Department of Administrative Reform Public Grievance +Mr. Pankaj Kumar +Mr. Pankaj, you have filed a complaint against PMOPG 40. Your complaint number is 0017573. +The date of complaint is 9-06-2003. The department is your department and post. +Your complaint is related to the post. +Yes. +So, did you get a reply from the department? +Yes, I got a reply and it is satisfied. +Let's see the upload. +What is the rating you would like to give to the department? Good? Very good? Excellent? +Yes, excellent. Because my problem has been resolved. +Yes, sir. Thank you very much for giving an excellent rating. +Would you like to give any other suggestion, sir? +Ma'am, I have filed a complaint against PMOPG 40. I have not got a solution for it yet. +I have filed another complaint against PMOPG 40. It is related to banking. +It has not been resolved yet. +Okay. +Thank you. +Now it is time for our feedback and the president has also provided his response. +Okay. +Okay. +In any case, thank you for giving your comments. +Thank you. +Thank you. +Thank you for your comments. diff --git a/Dataset/Test/Transcript/7827207566.txt b/Dataset/Test/Transcript/7827207566.txt new file mode 100644 index 0000000000000000000000000000000000000000..dba5eeebe07905144ea80227bda5eab6ffda67a2 --- /dev/null +++ b/Dataset/Test/Transcript/7827207566.txt @@ -0,0 +1,45 @@ +Hello +Hello, I am Shalu from Department of Administrative Reforms and Public Grievance. +Good Morning +How are you doing? +I am doing very well. +On 20th June, you touched the grievance on the CP Gram Portal. +This call is for your grievance number 0059898. +You have been called for a survey. +Sir, you received a reply from Ministry of Labour on 7th July. +Did you check the reply, sir? +Yes, madam. I checked it. +Sir, I would like to know if you are satisfied or not satisfied with the reply. +Yes, it is done. My query is also resolved. +My FNF and Reliving are also done. +Yes, sir. I can understand. +Sir, as you said that your solution is done. +So, what rating would you like to give for it? +Sir, good, very good, excellent. +Madam, excellent. +Excellent. +Sir, thank you very much for giving such a good rating. +Sir, we will continue to try to work on all the grievances as soon as possible and solve your problem. +Thank you so much, madam. +Sir, would you like to give any further suggestion to our department? +No, it is very good, madam. +I mean, people do not have to worry. +Those who trouble people in an unequal manner, you have full support in that. +There is a lot of support that the query is resolved. +It is very good. +I did it for the first time and I got a very quick response. +I got a reply directly from the H.O. above the senior hierarchy. +The H.O. directly cleared everything for me. +Yes, yes. +In the meantime, no one came to know whether it happened or not. +When I told them, they were shocked. +They said, how can it be like this? +How did it happen that you got everything without telling me? +Absolutely, I can understand. +Sir, I would like to thank you very much for your time. +Your feedback will definitely be forwarded to the concerned department. +It will be tried that you do not have to face any inconvenience in the future. +Sir, thank you very much for giving your time. +May your day be blessed. +Thank you so much. +Thank you, sir. diff --git a/Dataset/Test/Transcript/7906654810.txt b/Dataset/Test/Transcript/7906654810.txt new file mode 100644 index 0000000000000000000000000000000000000000..85c4cb21323104b6b0762489751d24d1c47584dc --- /dev/null +++ b/Dataset/Test/Transcript/7906654810.txt @@ -0,0 +1,36 @@ +I am Sajjad from the Department of Administrative Reforms and Public Grievances. +Who are you speaking to? Hello. +Hello. +Yes, I am speaking to Deepav Pandey. +Who are you speaking to? +I am speaking to the Public Grievances and Administrative Reforms and Public Grievances. +Yes. +You had filed a complaint on Citi Gram Portal regarding telecommunication on 7th August. +Yes. +Regarding your complaint number 0021885, this survey has been called to know your satisfaction level. +Okay sir. +Yes. +Okay. +Yes. +We want to know in the survey that you had filed this complaint on 9th August from the Department. +Have you checked it, sir? +Yes. +Yes. +Are you satisfied with that reply, sir? +Yes. +Yes. +What rating do you want for the Department, sir? Good, Very Good or Excellent, sir? +I will say Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. diff --git a/Dataset/Test/Transcript/7988582720.txt b/Dataset/Test/Transcript/7988582720.txt new file mode 100644 index 0000000000000000000000000000000000000000..544344e7fb8f2382681bc724b19f1a6f1ce00812 --- /dev/null +++ b/Dataset/Test/Transcript/7988582720.txt @@ -0,0 +1,25 @@ +Namaskar, I am speaking from Department of Administrative Reforms and Public Grievances, Umabad. +May I speak to Deepak? +Yes. +Thank you, sir. +Sir, you had filed a complaint against Central Board of Direct Tax in 2023, right? +Yes. +You have been called to know your satisfaction level regarding the registration number 0031853. +Did you check the status of the reply you received from the department? +Yes, I did. +Sir, are you satisfied with the reply you received? +Yes, I am satisfied. +Thank you, sir. +If you are satisfied, what would you like to rate it? +Good, very good, excellent. +Excellent. +Thank you very much, sir, for giving such a good rating. +Your feedback is being mentioned and forwarded further. +Would you like to give any other feedback or suggestion regarding this? +No. +Thank you. +It seems to be very good. +Thank you. +Thank you, sir. +Thank you for giving us this valuable feedback. +Good good, thank you, sir. diff --git a/Dataset/Test/Transcript/_7013980396.txt b/Dataset/Test/Transcript/_7013980396.txt new file mode 100644 index 0000000000000000000000000000000000000000..a89171d04cae92a545c586f904d7bad01d2a96c3 --- /dev/null +++ b/Dataset/Test/Transcript/_7013980396.txt @@ -0,0 +1,63 @@ +Namaskar. I am Prathima from Department of Administrative Reforms and Public Grievances. +Yes ma'am. +I have got a survey call from the P.G portal. Is this from Madhur Gupta? +Yes ma'am. +What is your grievance number? +3538 +No sir. Your grievance number is 0003539 +Yes 3539. +In that case, I have got a survey call from the P.G portal. +Sir, I have got a survey call from the P.G portal. Is this from Madhur Gupta? +Yes ma'am. +Thank you sir. +Sir, the complaint of Chakkar Bank has been closed. +Yes ma'am. +Sir, the complaint has been closed. +Sir, what is your reply from the Department of Administrative Reforms and Public Grievances? +I have got a reply from the Department of Administrative Reforms and Public Grievances. +Sir, what is your reply? Are you satisfied or not satisfied? +Yes ma'am. +Are you satisfied or not satisfied? +I am not satisfied at all ma'am. I have been complaining for the last 6-7 months. +The Department repeatedly complains about this. +Now see this, I have got a refund from Dai Lago. +They say that when your country of origin comes from there, we will give it to you. +So, that is an internal matter of your department. +You can chase it, get consent from there, and get it done. +Why should the customer suffer in this? +Now think ma'am, I have got a refund from 2020 for the last 2-3 years. +Now I am sitting here for 23 years. +I am not satisfied at all. +I have been complaining for the last 3-4 times on this matter. +They repeatedly give the same reply and close it. +Okay. +Sir, I apologize for the inconvenience. +Sir, I would like to share a feedback with you. +Sir, I would like to know that you are not satisfied with the reply. +You have not found a solution to it. +So, do you want to appeal against your grievance? +Sir, when your grievance closes and you open it again, where will it work again? +Ma'am, they will give the same reply again. +Sir, I apologize for the inconvenience. +You are being mentioned here. +Yes, I have mentioned that he is not satisfied. +Give him a proper reply. +You do that internally. +You can do something from your end. +So, see. +Put it in this. +I am not satisfied. +If I put the same program again, they will put the same again and close the reply. +You will also not be able to do anything. +Yes, sir. +So, ma'am, there is no proper solution to this problem. +Okay. +Thank you. +Sir, I apologize for the inconvenience. +You are sharing the same feedback. +Sir, you are being mentioned here that you are being given the same reply. +Yes, yes. +Okay, sir. +Thank you for giving your valuable time. +Have a good day. +Okay. diff --git a/Dataset/Test/Transcript/_7042020939.txt b/Dataset/Test/Transcript/_7042020939.txt new file mode 100644 index 0000000000000000000000000000000000000000..f66d90aeec31bf2fdbe03fcbe66c71b67450b970 --- /dev/null +++ b/Dataset/Test/Transcript/_7042020939.txt @@ -0,0 +1,48 @@ +Namaskar, I am Prashma from the Department of Administrative Reforms and Public Re-Answers. +Yes, tell me. +I am Jeeva from KMRT. +Yes, tell me. +This is your call number 0003212. You have been called for a survey. +It will take 2 minutes to talk to you. +What do you mean? I don't understand. On which number are you calling? +The number you called for was the CP portion. +It is not related to that. It is a survey call, sir. +Which call did I call for? +You can check it. It is for CP Grants. +We have your clearance. +You have been mentioned here. +You called for a survey on the Central Board of Customs. +What did you call for? +Sir. +Are you talking about GST, madam? +Yes, sir. +What? +Yes, sir. What did you call for GST regarding the PG portal thing? +No, no. That came to me, madam. I told them that my work is done. +Okay. So, are you satisfied with the solution given to you, sir? +Absolutely. There is no issue, madam. +Thank you, sir. +If you are satisfied with it, then how will you give it to the department, sir? +Good. Very good. +Very good. +Very good, sir. Very good. +My work is done perfectly. There is no issue. +Okay. Thank you, sir. +Would you like to suggest anything to the department? +What? +Would you like to suggest anything to the department? Any suggestion? +No, there is no suggestion. The discussion is fine, madam. +The process is done according to the process. +I thought that my work was a little late. +Yes. +But there is no issue. The rest is fine. +Madam, my work is done. So, there is no issue. +Yes. +The rest is fine. You have done a very good job. +Yes. Okay. Thank you, sir. +If you are satisfied with the delivery, then you can share it with the department. +Okay, madam. +If you are satisfied with the delivery, then you don't have to face such a situation. +Okay, madam. +Thank you for understanding your value, sir. +Okay. diff --git a/Dataset/Test/Transcript/_7501327719.txt b/Dataset/Test/Transcript/_7501327719.txt new file mode 100644 index 0000000000000000000000000000000000000000..2525fe2cc1d6e2705f40c3db4276a7636596ec28 --- /dev/null +++ b/Dataset/Test/Transcript/_7501327719.txt @@ -0,0 +1,83 @@ +Hello +Namaskar to all, I am Shashmin Kishore and I am here on behalf of Lok Shikaiya Diwag +A complaint has been filed against you on the basis of C.P.Gram +Yes +Is it from Rohit Suresh? +Yes +Your complaint number is 0073375 and you filed a complaint on 6th April 2013 +Okay, which department is this related to? Tell me +Health and Family Welfare +Health and Family Welfare? +Yes +I am dissatisfied with this +The officer who has given the reply, I have written a letter to our Prime Minister +He has not even read the letter properly +He has no idea what he wants to do and what reply he is giving +And despite being a senior officer, he gets such replies +People feel that they should not give such suggestions +This is how officers behave +Okay sir +Mr. Anuj has closed this reply +I have a complaint against him as well +I understand what you are saying sir +And the feedback that you have given +As you have said that I give my opinion to the Prime Minister +So he has closed it +Yes +So the senior officers who are sitting here +Do officers not know how to read English? +Yes +So what rating would you like to mention to the department? +Zero rating +I have mentioned that there is zero rating +Give him zero rating +And give him zero rating against the officer +I am going to file a complaint against him +So would you like to reopen your complaint Mr. Rohit? +Yes, reopen it +In this case sir, your complaint is being reopened and is being forwarded to the concerned department +Yes +And write a complaint against the officer +Write a complaint against Mr. Anuj +Yes sir +If you want to give any other suggestion to the department, you can give any suggestion sir +Tell him to read it properly +Whatever he has done, he has to read it properly +Mr. Rohit, your feedback is being shared in the concerned department +Okay sir +Okay thank you +What is your name? +Ankit +Ankit +From where are you speaking? +Sir, I am Prashashni Sudhar and I am from New Delhi +Sir, the complaint against Mr. Anuj has been reported on your social media portal +Okay, I understand +Okay +I am from the survey department +Okay +And your feedback is being shared by the concerned department +Okay +You can open it Mr. Rohit +Yes sir +And send me an email +Okay sir +You will be given a reply on the registered email id +And you can check the status of your appeal online on the citygram portal +Okay +That your appeal has been done and your appeal has been submitted +Okay sir +Thank you +Okay sir +Thank you +Okay +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you diff --git a/Dataset/Train/Audio/7003193900.mp3 b/Dataset/Train/Audio/7003193900.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..2b38e1f3eb0c38b1db8caf717546f5f5b4c2e74b --- /dev/null +++ b/Dataset/Train/Audio/7003193900.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:fc3587c966fdd0cc36caa4b440076bba12636ef67f3e4281381aee3acef2982b +size 142848 diff --git a/Dataset/Train/Audio/7235857351.mp3 b/Dataset/Train/Audio/7235857351.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..5ca050ad3c2facd4ae72c0ed533561385f6371fc --- /dev/null +++ b/Dataset/Train/Audio/7235857351.mp3 @@ -0,0 +1,3 @@ +version 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b/Dataset/Train/Audio/_7042020939.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:11428416aae10a1b1f6867a70c6f8a651c821e79970bb48d99072b0a2d1ad1a2 +size 154800 diff --git a/Dataset/Train/Audio/_7501327719.mp3 b/Dataset/Train/Audio/_7501327719.mp3 new file mode 100644 index 0000000000000000000000000000000000000000..17fe082beab83302d1c7cd14f26ca3c281c9d50d --- /dev/null +++ b/Dataset/Train/Audio/_7501327719.mp3 @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:16d74434f6ec5fd55ab50825a56e779a40ea1d3b22efba206001a1f1e973ddd0 +size 162360 diff --git a/Dataset/Train/Transcript/7003193900.txt b/Dataset/Train/Transcript/7003193900.txt new file mode 100644 index 0000000000000000000000000000000000000000..547ae33a0af5e876222f828a87ac359afa602e52 --- /dev/null +++ b/Dataset/Train/Transcript/7003193900.txt @@ -0,0 +1,19 @@ +Namaskar, I am Anu from Department of Administrative Reforms and Public Revances. +Can you hear me? +Can you hear me? +Yes, hello. +Can you hear me? +Yes, yes. +Can you hear me? +Yes, yes. +Can you hear me? +Yes, yes. +Can you hear me? +Yes, yes. +If you are satisfied, what rating do you want to share? +Very Good or Excellent? +Excellent. +Thank you so much for this on-going feedback. +I will share another about your video in the future in the filters. +No, no. +Thank you so much. diff --git a/Dataset/Train/Transcript/7235857351.txt b/Dataset/Train/Transcript/7235857351.txt new file mode 100644 index 0000000000000000000000000000000000000000..0bb8649578efb0272093529321ebb9079e9b7835 --- /dev/null +++ b/Dataset/Train/Transcript/7235857351.txt @@ -0,0 +1,21 @@ +Hello, Namaskar Sir, I am Suman from Department of Administrative, Deforms and Public Grievances. +Can you hear me? Yes, Ma'am. +Thank you, Sir. This call is regarding Grievance No. 0006034. You had only filed a case against the country on 4th August 2013 in the Ministry of Internal Affairs Department. How can we check? +Regarding this survey call, is this the right time to talk to you? +No, Ma'am, there is no problem. Thank you very much. I have received my passport. +I would like to thank the Ministry of Internal Affairs and the Government of India for giving us the passport on time. +Thank you. +Thank you so much, Sir. So, your problem has been solved. Are you satisfied with the problem, Sir? +Yes, I am 100% satisfied and I would like to thank the Ministry of Internal Affairs and the Government of India. +Okay, Sir. But what would you like to give the rating to the department? Is it 1 to 5? Is it 1 Poor? Is it 5 Accident? +5. Ma'am, 5. 5. +Thank you so much, Sir. Would you like to give any advice, Sir? +No, Ma'am. I have already told you. +I mean, you are already doing such a good job that there is no room for suggestions. +And, similarly, you are working so promptly, so well, with so much time and punctuality. +So, we wish you all the best. And, in the same way, you all should work. The public is very happy and there is a lot of satisfactory work. +And, you are working very promptly and taking immediate action. +Okay, Sir. So, I will share your feedback, Sir. +Thank you, Ma'am. Thank you. Thank you. Welcome, Ma'am. Welcome. +Thank you so much, Sir. +Thank you. Thank you. diff --git a/Dataset/Train/Transcript/7275190567.txt b/Dataset/Train/Transcript/7275190567.txt new file mode 100644 index 0000000000000000000000000000000000000000..1606f15af04735971532f4a01b86450c9e4f6b19 --- /dev/null +++ b/Dataset/Train/Transcript/7275190567.txt @@ -0,0 +1,25 @@ +Good Morning Department of Administrative Reform Public Grievance +Mr. Pankaj Kumar +Mr. Pankaj, you have filed a complaint against PMOPG 40. Your complaint number is 0017573. +The date of complaint is 9-06-2003. The department is your department and post. +Your complaint is related to the post. +Yes. +So, did you get a reply from the department? +Yes, I got a reply and it is satisfied. +Let's see the upload. +What is the rating you would like to give to the department? Good? Very good? Excellent? +Yes, excellent. Because my problem has been resolved. +Yes, sir. Thank you very much for giving an excellent rating. +Would you like to give any other suggestion, sir? +Ma'am, I have filed a complaint against PMOPG 40. I have not got a solution for it yet. +I have filed another complaint against PMOPG 40. It is related to banking. +It has not been resolved yet. +Okay. +Thank you. +Now it is time for our feedback and the president has also provided his response. +Okay. +Okay. +In any case, thank you for giving your comments. +Thank you. +Thank you. +Thank you for your comments. diff --git a/Dataset/Train/Transcript/7827207566.txt b/Dataset/Train/Transcript/7827207566.txt new file mode 100644 index 0000000000000000000000000000000000000000..dba5eeebe07905144ea80227bda5eab6ffda67a2 --- /dev/null +++ b/Dataset/Train/Transcript/7827207566.txt @@ -0,0 +1,45 @@ +Hello +Hello, I am Shalu from Department of Administrative Reforms and Public Grievance. +Good Morning +How are you doing? +I am doing very well. +On 20th June, you touched the grievance on the CP Gram Portal. +This call is for your grievance number 0059898. +You have been called for a survey. +Sir, you received a reply from Ministry of Labour on 7th July. +Did you check the reply, sir? +Yes, madam. I checked it. +Sir, I would like to know if you are satisfied or not satisfied with the reply. +Yes, it is done. My query is also resolved. +My FNF and Reliving are also done. +Yes, sir. I can understand. +Sir, as you said that your solution is done. +So, what rating would you like to give for it? +Sir, good, very good, excellent. +Madam, excellent. +Excellent. +Sir, thank you very much for giving such a good rating. +Sir, we will continue to try to work on all the grievances as soon as possible and solve your problem. +Thank you so much, madam. +Sir, would you like to give any further suggestion to our department? +No, it is very good, madam. +I mean, people do not have to worry. +Those who trouble people in an unequal manner, you have full support in that. +There is a lot of support that the query is resolved. +It is very good. +I did it for the first time and I got a very quick response. +I got a reply directly from the H.O. above the senior hierarchy. +The H.O. directly cleared everything for me. +Yes, yes. +In the meantime, no one came to know whether it happened or not. +When I told them, they were shocked. +They said, how can it be like this? +How did it happen that you got everything without telling me? +Absolutely, I can understand. +Sir, I would like to thank you very much for your time. +Your feedback will definitely be forwarded to the concerned department. +It will be tried that you do not have to face any inconvenience in the future. +Sir, thank you very much for giving your time. +May your day be blessed. +Thank you so much. +Thank you, sir. diff --git a/Dataset/Train/Transcript/7906654810.txt b/Dataset/Train/Transcript/7906654810.txt new file mode 100644 index 0000000000000000000000000000000000000000..85c4cb21323104b6b0762489751d24d1c47584dc --- /dev/null +++ b/Dataset/Train/Transcript/7906654810.txt @@ -0,0 +1,36 @@ +I am Sajjad from the Department of Administrative Reforms and Public Grievances. +Who are you speaking to? Hello. +Hello. +Yes, I am speaking to Deepav Pandey. +Who are you speaking to? +I am speaking to the Public Grievances and Administrative Reforms and Public Grievances. +Yes. +You had filed a complaint on Citi Gram Portal regarding telecommunication on 7th August. +Yes. +Regarding your complaint number 0021885, this survey has been called to know your satisfaction level. +Okay sir. +Yes. +Okay. +Yes. +We want to know in the survey that you had filed this complaint on 9th August from the Department. +Have you checked it, sir? +Yes. +Yes. +Are you satisfied with that reply, sir? +Yes. +Yes. +What rating do you want for the Department, sir? Good, Very Good or Excellent, sir? +I will say Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. +Excellent. diff --git a/Dataset/Train/Transcript/7988582720.txt b/Dataset/Train/Transcript/7988582720.txt new file mode 100644 index 0000000000000000000000000000000000000000..544344e7fb8f2382681bc724b19f1a6f1ce00812 --- /dev/null +++ b/Dataset/Train/Transcript/7988582720.txt @@ -0,0 +1,25 @@ +Namaskar, I am speaking from Department of Administrative Reforms and Public Grievances, Umabad. +May I speak to Deepak? +Yes. +Thank you, sir. +Sir, you had filed a complaint against Central Board of Direct Tax in 2023, right? +Yes. +You have been called to know your satisfaction level regarding the registration number 0031853. +Did you check the status of the reply you received from the department? +Yes, I did. +Sir, are you satisfied with the reply you received? +Yes, I am satisfied. +Thank you, sir. +If you are satisfied, what would you like to rate it? +Good, very good, excellent. +Excellent. +Thank you very much, sir, for giving such a good rating. +Your feedback is being mentioned and forwarded further. +Would you like to give any other feedback or suggestion regarding this? +No. +Thank you. +It seems to be very good. +Thank you. +Thank you, sir. +Thank you for giving us this valuable feedback. +Good good, thank you, sir. diff --git a/Dataset/Train/Transcript/8209752929.txt b/Dataset/Train/Transcript/8209752929.txt new file mode 100644 index 0000000000000000000000000000000000000000..05cfc377e9db39ce64c133ac0376783a016c0093 --- /dev/null +++ b/Dataset/Train/Transcript/8209752929.txt @@ -0,0 +1,37 @@ +Hello, I am Savita from the Department of Administrative, Reforms and Public Revenues. +Can you speak to Mr. Gogal? +Yes. +Sir, you filed your complaint related to Aadhaar Card updation on 21st August, 2023. +Yes. +The complaint is 0008392. +Sir, do you want to know whether you have checked the reply given to you by the Department on 28th August? +Are you satisfied with the reply? +No, I have not checked. What is the reply? Tell me once. +Yes, we will tell you what reply you have received, sir. +Sir, the reply you have received says that the resident has been rejected due to duplicate of EID number. +In our record, +according to the available information, your Aadhaar number has already been generated with EID number 209-1194-800-727-2017-2011-23106. +Please update your mobile number on Aadhaar. +And after the successful update of your mobile number, +you can visit our website www.uidai.government.info +and contact us. +Thank you. +You can now use the worship of the new워 остан of whichever word you choose +You can also visit our website at www.uidanwithu.ca +www.uidai.government.info +www.usdav. Cruz +www. experiences.uzangιαni.com +www.usdav.co Construct & Order +virtual pehchan sankhya or 28 angko ki naamankan id, anurod panjikrit yaa gair panjikrit mobile +number ka upyog kar kar kiya jaa skta hai. Panjikrit mobile number jahan panjikrit mobile +number par OTP yaa TOTP prapt hoga, gair panjikrit mobile number jahan mobile number +par OTP prapt hoga. Aadhaar PVC card order karne ke liye bhuktaan kiya jaana wala sulk +50 ruphe hai. Ye reply sir, ye jawab isse department ke dwara aapko diya gaya hai. +Santosh ji sir, kalot karo aap. +Ji ji sir, aap iske jina dina chayenge Santosh ji ke liye sir. +Excellent. +Thank you so much sir. Aap iske atrikt apna aur koi sujhaab dina chayenge, jisse service +ne sudhar kiya jaa sakhe. +Aur aap iske jina dina chayenge. +Aur aap iske jina dina chayenge. +Aur aap iske jina dina chayenge. diff --git a/Dataset/Train/Transcript/8279774414.txt b/Dataset/Train/Transcript/8279774414.txt new file mode 100644 index 0000000000000000000000000000000000000000..95d1e8eee2bd459eda8214dc3e81718c122b8ceb --- /dev/null +++ b/Dataset/Train/Transcript/8279774414.txt @@ -0,0 +1,23 @@ +Namaskar, I am Anu from Department of Administrative, Reforms and Public Revances. +Am I talking to Mr. Ankit Kumar? +Yes ma'am, this is Ankit Kumar. +This is a survey call to find out your complaint number 0052724 related to Shuntusti level, sir. +In which I would like to know the answers of the questions. +Is this the right time to talk to you? +Yes ma'am, this is the right time. +Thank you, sir. The complaint that you filed against the Government of Uttar Pradesh on 10th August, 2023. +Yes ma'am. +You have been given a reply. Have you checked the reply from the Concern Authority? +Yes ma'am, I have got it. +Okay sir, are you satisfied with the reply you have been given? +Yes ma'am, I am satisfied. +Okay sir, if you are satisfied, what rating would you like to give? Good, Very Good or Excellent? +I would like to give Excellent. +Thank you so much sir for giving excellent feedback. +Thank you. +Your feedback will be shared with the Concern Authority. +Thank you. +Apart from this, would you like to give any other suggestion to the department? +No ma'am, I don't have any other suggestion. It was very good. +Thank you sir. Thank you for giving valuable time sir. Have a good day. +Thank you ma'am. diff --git a/Dataset/Train/Transcript/8445405909.txt b/Dataset/Train/Transcript/8445405909.txt new file mode 100644 index 0000000000000000000000000000000000000000..9eb7fc6ca9f876e149aa1ca07d3c5572dbdec8a8 --- /dev/null +++ b/Dataset/Train/Transcript/8445405909.txt @@ -0,0 +1,22 @@ +Hello +Hello, I am Jyoti from Department of Administrative Reforms and Public Grwans +Yes +Can you hear me? +Yes, I can hear you +Thank you so much sir +This call is for your Grwans 3914 +A survey has been called to check your satisfaction level +The complaint you filed for 3914 which you filed on 23rd June 2023 +Which is closed by Central Access +Have you checked the solution given to you? +Yes, I have +Are you satisfied? +Yes, absolutely +If you are satisfied, what would you like to give the rating to the department? +Excellent, Very Good, Good Average, Poor +Excellent +Your feedback is very good +I am forwarding this concern to the department +Thank you so much sir +Have a nice day +Thank you diff --git a/Dataset/Train/Transcript/8511179966.txt b/Dataset/Train/Transcript/8511179966.txt new file mode 100644 index 0000000000000000000000000000000000000000..15c2ede1093b949bb757b44e98ed3e8692053ece --- /dev/null +++ b/Dataset/Train/Transcript/8511179966.txt @@ -0,0 +1,40 @@ +Hello +Hello, I am Sajjad from Department of Administrative Reforms and Public Revenues. +Can you hear me Sir? +Yes, tell me +Am I speaking to Ajay Singh? +Ajay Ji +Hello +Am I speaking to Ajay Singh? +Yes, I am +Sir, you had filed a complaint against CP Grand Portal on 13th May, 2023 +What? +Sir, you had filed a complaint against CP Grand Portal on 13th May, 2023 +Thank you very much for being on the line Sir +Sir, you had filed a complaint against Ajay Singh Gaikwad +on 13th May, 2023 +to the Honourable Commissioner of Customs +N.S.B.J.N.C.S. +Yes, tell me more about it. What does it have to do with the bank? +Sir, you had filed a complaint against CP Grand Portal on 13th May, 2023 +Did you check it? +Where are you calling from? +I am calling from the Department of Administrative Reforms and Public Revenues in Delhi +Ok, you are calling from Delhi +Ok +Yes +No, I had filed a complaint against CP Grand Portal on 13th May, 2023 +It has been resolved +Sir, it has been resolved +Are you satisfied with it or not? +No, I am satisfied +Sir, what rating would you like to mention? Good, Very Good or Excellent? +Excellent +Thank you very much Sir. +Would you like to share any further feedback other than this? +No, no, I will let you know if there is anything. +Ok +Thank you very much for your time. +Thank you very much Sir. +Thank you. +Thank you. diff --git a/Dataset/Train/Transcript/8595073463.txt b/Dataset/Train/Transcript/8595073463.txt new file mode 100644 index 0000000000000000000000000000000000000000..8791febd757709c95ce8a36407b0c0ecba8dd637 --- /dev/null +++ b/Dataset/Train/Transcript/8595073463.txt @@ -0,0 +1,18 @@ +Hello +Namaskar, this is Usman from Department of Administrative Reforms and Public Urbans. +Can I talk to Deepak ji? +Yes, please. +I would like to know the survey quality of Santosh Trippal in the Urbans no. 0003195. +I would like to know the survey quality of Santosh Trippal in the Urbans no. 0003195. +Can I talk to the instructions? +Yes, go ahead, sir. +Sir, you have received a survey. Are you satisfied? +I am satisfied. +What is your rating, sir? 5 or 6 cetera? +I am satisfied. +I am satisfied, sir. +Thank you, sir. +Thank you. +Any other suggestion? +Thank you also. +Thank you. diff --git a/Dataset/Train/Transcript/8689962635.txt b/Dataset/Train/Transcript/8689962635.txt new file mode 100644 index 0000000000000000000000000000000000000000..e5192a6124da768b42975a1686432ddadacf9201 --- /dev/null +++ b/Dataset/Train/Transcript/8689962635.txt @@ -0,0 +1,13 @@ +Hello, I am Savita from the Department of Administrative, Reforms and Public Revenues. +Can I speak to Prabhu Narayan Ji? +Yes, go ahead. +Sir, you had filed a complaint against the Ministry of Labour on 1st July, 2023. +Yes, ma'am. My problem has been solved. +Thank you so much, sir. +Sir, would you like to give any other suggestion to improve the service? +Yes, ma'am. +Would you like to give any other suggestion to improve the service? +No, ma'am. +Thank you so much, sir. +We will share your feedback with the Council Authority so that you keep getting such suggestions. +Thank you, sir. diff --git a/Dataset/Train/Transcript/8700308079.txt b/Dataset/Train/Transcript/8700308079.txt new file mode 100644 index 0000000000000000000000000000000000000000..183caed80c5731567d7ffebcb5197a25543d2737 --- /dev/null +++ b/Dataset/Train/Transcript/8700308079.txt @@ -0,0 +1,44 @@ +Hello +I am speaking from the Department of Administrative Reforms and Public Grievances +I am speaking from Mr. Rajesh Kumar +Tell me +Thank you sir +22,000 case were filed in the Central Board of Direct Tax Income Tax by you +Yes, tell me +The registration number is 0039841 +A survey has been called to know your satisfaction level +Did you check the status of the reply given to you by the Department? +What is the name of the complaint? +What is the pen number? +What is the name of the pen holder? +As I am able to check +This is your pen number +It is showing on my system that +DKWPK0209A +Tell me the name of the pen holder +Sir, it is Praveen Kumar +What is the name of the pen holder? +It is Praveen Kumar +What is the name of the pen holder? +It is Praveen Kumar +Yes, it is Praveen Kumar +Yes, it is Praveen Kumar +Okay, the reply has come +Sir, are you satisfied with the reply? +Yes, I am satisfied +Thank you sir, I am satisfied +What is your rating? +Good, very good, excellent +Excellent +Thank you very much sir for giving excellent rating +Your feedback is being forwarded further after mentioning it +Is there any other feedback other than this? +Any suggestions? +What is your pattern? +Would you like to give any was better than it? +All right then +But I think the response should also be quick +Yes sir, we will try our best to have you forward your feedback +Thank you so much Sir +Thank you for giving time for nothing +Have a good day diff --git a/Dataset/Train/Transcript/8750513713.txt b/Dataset/Train/Transcript/8750513713.txt new file mode 100644 index 0000000000000000000000000000000000000000..97d76b59e7fec17444f39b576f29024cecfbad60 --- /dev/null +++ b/Dataset/Train/Transcript/8750513713.txt @@ -0,0 +1,36 @@ +Hello, I am Rohit from the Department of Administrative Reforms and Public Revenues. +Mr. Rajkumar, are you speaking to me? +Yes, I am. +On your PG portal, have you filed a complaint against the Central Board of Direct Taxes regarding Income Tax on August 4, 2013? +Yes, I have. +And this is the reply to a survey that was received from you on August 28, 2013 and was sent to you on Income Tax. +Did you check it? +No, I did not. +If you did not check it, we may be able to answer it. +Do you agree with that? +In this, it has been said that on the basis of the tips given below the AOs and the raise +head PCIT and CCIT and PR have been supported by BIDIP. +According to the main anchor of IOC Delhi, according to the pen database, the Aadhar +number is already connected to the pen number, so the CP gram can be obtained. +Sir, you have been given this answer. +Sir, you have been given this answer on the basis of the income tax. +Yes, sir. +Yes, sir. +So, sir, can I know from you that you are satisfied with this answer or not satisfied, sir? +I am satisfied. +Yes, sir. +And in this, sir, what rating would you like to share with the department? +Good, very good or excellent? +Excellent. +Yes, sir. +Would you like to give any other suggestion to the department other than this? +No, sir. +Thank you. +Thank you. +Sir. +Welcome, sir, welcome. +Thank you so much, sir. +Thank you for giving your precious time. +Your day is good. +Good good good. +Cheers. diff --git a/Dataset/Train/Transcript/8803643541.txt b/Dataset/Train/Transcript/8803643541.txt new file mode 100644 index 0000000000000000000000000000000000000000..30cc61f46d700835621bf459649e30a2aa362967 --- /dev/null +++ b/Dataset/Train/Transcript/8803643541.txt @@ -0,0 +1,21 @@ +Hello, I am from Department of Administrative Reforms and Public Surveillance. +Sir, you have launched a survey related to the Department of Pension. +Sir, you have filed a complaint regarding Pension. +Yes, Sir. +You have filed a survey regarding Pension. +Your surveillance number is 0031-899. +You filed a complaint regarding this. +Yes, Sir. +You have checked the solution. Are you satisfied with the solution, Sir? +Yes, Sir. I am satisfied. +What is the rating of the department? +1 Poor, 2 Average, 3 Good, 4 Very Good, 5 Excellent. +Very Good, Sir. Excellent. +Thank you so much, Sir. +Would you like to give any other feedback from your side? +No, Sir. Thank you. +We will judge your feedback. +Thank you for your time, Sir. +Have a good day. +Thank you, Sir. +Welcome. diff --git a/Dataset/Train/Transcript/8805359065.txt b/Dataset/Train/Transcript/8805359065.txt new file mode 100644 index 0000000000000000000000000000000000000000..3995abe14e2f4eae1490aef1440bb79bfad083f6 --- /dev/null +++ b/Dataset/Train/Transcript/8805359065.txt @@ -0,0 +1,44 @@ +Hello +Namaskar, I am speaking from Department of Administrative Reforms and Public Differences, Humha. +Am I speaking to Ajinkya Sunil Ji? +Yes, who are you speaking to? +I am speaking to Pratashnik Sudhaargan Lok Sikayat Department, Delhi. +On 22nd April, 2013, the Department of Administrative Reforms and Public Differences filed a complaint against you. +A survey has been called to get its feedback. +The registration number is 0015797. +Sir, can I know whether your problem has been solved or not? +About what? +You are on the line. I will check and tell you what your complaint is. +Okay. +Sir, your complaint is that my name is Ajinkya and I am from Maharashtra. +I want to make a trade mark for my customer's company. +For which I have made a trade mark. +Yes, the trade mark has been made. +Are you completely satisfied, sir? +Yes, ma'am. +Okay. +Thank you, sir. +They are satisfied. +What would you rate them, sir? +Good, very good, excellent. +Excellent. +Excellent. +Thank you, sir. +Would you like to give any other feedback or suggestion to the department? +No, ma'am. +No. +Thank you. +Thank you, sir. +Thank you for giving your valuable time. +Have a good day. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. diff --git a/Dataset/Train/Transcript/8860196753.txt b/Dataset/Train/Transcript/8860196753.txt new file mode 100644 index 0000000000000000000000000000000000000000..59539045d21a8adf7592b9c45ab0c5c649b7161e --- /dev/null +++ b/Dataset/Train/Transcript/8860196753.txt @@ -0,0 +1,22 @@ +Good evening. +I am speaking from Department of Administrative Reform Public Grievances, Arshna. +You have filed a complaint on the PC portal. +Your complaint number is 0004740. +Your department is Department of Higher Education. +Your complaint is related to Higher Education. +The date of the complaint is 17th August. +You have been called. +Do you have a reply from the department? +Are you satisfied with your reply? +Yes, I am satisfied. +What rating do you want to give to the department? +Good or very good? +Excellent. +Thank you very much for giving excellent. +Do you have any suggestion regarding the portal? +No, ma'am. +Okay. +Thank you. +Have a good day. +Thank you. +Thank you very much. diff --git a/Dataset/Train/Transcript/8898877501.txt b/Dataset/Train/Transcript/8898877501.txt new file mode 100644 index 0000000000000000000000000000000000000000..d7c67234ac3e0eda292758dbd190f130fbcb6e30 --- /dev/null +++ b/Dataset/Train/Transcript/8898877501.txt @@ -0,0 +1,135 @@ +Hello, I am Meera from the Department of Petroforms and Public Revenues. +Yes. +Sir, am I talking to Mr. Mohammed Sohail? +Yes. +Sir, you call AAPG. +In relation to number 000051, a survey was called to know your satisfaction level. +Sir, the answer was given by the Department. +Sir, it took a long time. Did I hear you correctly? +Yes. +Thank you, sir. +In this way, we would like to know the answer given to you by the Department. +Sir, what have you checked? Are you satisfied? +Yes, I am satisfied, madam. +Sir, are you satisfied with the answer given to you? +I can't see the answer. How do I check it? +Sir, it was given to you online. +It was given to you on the CT Gram portal. +Sir, can you check it? +There is a registration number in it. I am entering the registration number. +It is not 5051. It is written as Rainbow. +Okay, sir. Your registration number is CBOECI000051. +Sir, what is your registration number? +If I enter this in it, it will come. +Okay, sir. You can check it by entering the registration number and your contact number. +Sir. +Okay, sir. Can you tell me on whose behalf I have received this complaint? +Okay, sir. +Okay, sir. Sir, the complaint you had given, my request is please cancel my GST registration because +Okay, sir. +Yes, sir. You had scheduled for GST registration, sir. +Yes, sir. +Okay, sir. So, the reply you have been given, sir. +Yes, sir. +Yes, sir. +Yes, sir. +Yes, sir. +Sir, you have been told that in SCAT, SCAT has cancelled the GST registration of the TCS loan +loaner's loaner's GST registration. +The case has been sent to the CGSC and the Central Corporation of Industry, Surkhand, Lucknow for investigation. +The Central Corporation of Industry, Lucknow has informed that the GST registration of the loaner +of Mohd. Suresh GST IN has now been remapped. +And now, he can withdraw the GST registration to the Central Corporation of Industry. +You have been given this reply, sir. +Okay, sir. +Okay, sir. Are you satisfied with this? +Yes, I am satisfied, madam. +It is like this. +It has been ordered now. +Okay? +Yes, sir. +Now, ma'am, listen. +Listen. +Yes, sir. +It was like this. +It has been ordered now. +Okay? +It has not been cancelled now. +Because when my complaint was cancelled that my registration number has been cancelled. +Cancel it. +Okay? +In fact, a lawyer had cancelled it. +I mean, there was a mistake. +So, it has been completed. +Now, it has been ordered that your GST registration will be cancelled. +And we have read your reply. +I have read this thing. +Yes, sir. +Yes, sir. +And I have sent this thing to whatever your district needs. +Now, you can take this GST registration number and apply for the complaint there. +To cancel it. +Yes, sir. +Okay? +So, I mean, there was a call from Sajahpur that they will ask for this to be cancelled. +It has not been noticed. +So, until there is no notice, nothing will happen. +Now, only the order has been issued. +There is no action. +So, now I would like to give feedback for this complaint that it will be opened now. +I am not satisfied now. +Till then, it will be mine. +Now, I am unsatisfied with this report. +Okay, sir. +I would like to understand, sir. +You are not satisfied, sir. +So, what rating would you like to give, sir? +The department? +Rating zero. +Okay, sir. +Okay, sir. +Would you like to reopen it, sir? +Would you like to appeal, sir? +Yes. +I would like to appeal. +I mean, write in it that the customer wants you to come immediately. +And whatever request he has made, it has been successfully fulfilled. +Yes. +Okay, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Okay. +Good. +Thank you, sir. +All right. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +Thank you, sir. +And I am coming along with your appeal, sir. +Do you want any feedback or suggestion? +No, I won't give any feedback. +Yes, sir. +Today, the doubt... +Thank you, sir. +Thank you, sir. +Thank you, sir. +All right. +All right. diff --git a/Dataset/Train/Transcript/9003671802.txt b/Dataset/Train/Transcript/9003671802.txt new file mode 100644 index 0000000000000000000000000000000000000000..227637df0b418e3a717340a91db77b6dd4d15c3a --- /dev/null +++ b/Dataset/Train/Transcript/9003671802.txt @@ -0,0 +1,32 @@ +Namaskar, I would like to speak on behalf of the Department of Administrative Reforms and Public Rehabilitation. +Yes, I am speaking. Namaskar. +Yes, sir. I would like to speak on behalf of the Department of Administrative Reforms and Public Rehabilitation. +Yes, I am speaking. +Sir, a server has been called for your address number 0002622. +Sir, it has been two minutes since the server has been called. Is it correct to speak to you? +Yes, I am speaking. +Thank you, sir. +Sir, the complaint that you have received has been closed on behalf of the Department. +Yes. +The complaint that you have received has been closed on behalf of the Director General of Systems and Data Management. +So, the reply that you have received on behalf of the Department, are you satisfied with it, not satisfied with it or partially satisfied with it? +The issue has been solved. It was the issue of shipping timer. +Yes, yes. +The payment is not being updated. +The new portal is not being updated. +Yes, the new portal is not being updated. +Then it is done. +So, are you satisfied with it, sir? +Yes, I am satisfied. +Thank you, sir. +If you are satisfied with it, then you can go and take it to the Department. +Thank you, sir. +Very good. +Thank you, sir. +Thank you, sir. +Any other feedback or suggestions? +No, there is nothing else. +But they have taken a lot of time to resolve it. +Yes. +Sir, if you don't mind, we will share your feedback later. +Thank you. diff --git a/Dataset/Train/Transcript/9011460737.txt b/Dataset/Train/Transcript/9011460737.txt new file mode 100644 index 0000000000000000000000000000000000000000..dc7e17e5376e32e614bfa759962affdda214ce23 --- /dev/null +++ b/Dataset/Train/Transcript/9011460737.txt @@ -0,0 +1,78 @@ +Hello +Hello, I am talking to Department of Administrative, Reforms and Public Interest, Suraj. +Are we talking to Daminder Kumar today? +Yes sir, hello sir. +Hello sir, you had filed a complaint with CP Gram Porter, +whose registration number is 011-0760. +Yes sir. +Whose consent has been given to you by the department. +So far, sir, no call has come. +Yes sir, according to which you had filed a complaint, +you were not given a resolution, sir. +Sir, no call has come. +Yes sir, what do you want to know? +What was the resolution given to you by the department? +Sir, when we come to office, it is said that this receipt has not been received. +If the receipt has come from Delhi, then you will have to sign it. +It has been 5 years since you have filed a complaint. +Yes sir. +Sir, you are not satisfied now, sir? +No, I am not satisfied. +There are a lot of seats vacant in the office. +This is because there is no staff. +It is said that we are not getting seats from the board from Delhi. +That's why we can't do it. +If there is a seat from Delhi, then we will sign it. +Yes. +Sir, we will apologize to you for this situation, sir. +So, sir, would you like to raise an appeal, sir? +Yes, sir. +Yes, sir. +We are sending you a screen from here. +And we are sharing it with the construction department, sir. +Whatever your resolution is, sir, it will be provided to you as soon as possible, sir. +Right, sir? +Yes, sir. +We are not alone. +We have 110 candidates. +Yes, sir. +You don't have to worry at all, sir. +We are sending your feedback to the officer in front, sir. +Whatever your solution is, sir, it will be provided to you as soon as possible, sir. +Right, sir? +Yes, sir. +Yes, sir. +Would you like to share any other feedback, sir? +Any suggestion, sir? +Feedback, sir? +Yes, sir. +Would you like to share any other feedback, any suggestion? +Or would you like to go ahead, sir? +Yes, sir. +Sir, sir. +It is the same thing that they have imposed a rule that the vacancy that will come with +the income power will be 5 percent. +To remove it. +Yes, sir. +But the seats are empty instead of the ones that have been set. +All the seats are empty even before that, sir. +It is better than this. +This is the day of Vitt Mantra. +This is the day of Vitt Mantra. +It is better than this. +It is the same. +If you are a boy, when he grows up, you must join him in 2-3 months. +Yes. +If he is good, there is a state government. +Let's join him within 6 months. +I don't know what has happened to GST because of this. +This has been pending for 8, 12 years. +All the children are fighting with the office just like this. +They are saying that the seats are only for the delicious seats so we will join them. +Yes sir, thank you for the audio and feedback. +We will share the rest of the feedback in the future. +If you have any questions, you will be given the answer as soon as possible, right sir? +Yes sir. +Thank you for your time, sir. Your view is good. +Yes sir. Namaste sir. +Thank you. diff --git a/Dataset/Train/Transcript/9029803374.txt b/Dataset/Train/Transcript/9029803374.txt new file mode 100644 index 0000000000000000000000000000000000000000..7410bdc8da0f902c93812bfbc5b4017113e5bd25 --- /dev/null +++ b/Dataset/Train/Transcript/9029803374.txt @@ -0,0 +1,23 @@ +Minister, I am speaking from the Department of Administrative Reforms and Publicity Ransoms. +I am speaking to Mr. Kalvinder. +Yes. +Can you hear me? +Yes, I can hear you. +This is your complaint number 00000595 regarding the survey call to know about the simplicity level. +I would like to know the answers to some of the questions. +What is the time to talk to you? +Yes, this is the time. +Thank you. +Sir, the complaint that you made for the Ministry of Road, Transport and Highway on 2nd January. +Correct. +Did you check the reply that was given from the Consulate Authority? +Yes, it has been closed. +So, the rating is 5. +Thank you, sir. +This is your excellent feedback. +It will be shared further in the Consulate Department. +Would you like to give any other suggestion? +No, thank you. +Thank you, sir. +Thank you for giving the valuable time. +Have a nice day. diff --git a/Dataset/Train/Transcript/9051606032.txt b/Dataset/Train/Transcript/9051606032.txt new file mode 100644 index 0000000000000000000000000000000000000000..858835bba49a77206b439aec56e3c51e931eef7c --- /dev/null +++ b/Dataset/Train/Transcript/9051606032.txt @@ -0,0 +1,62 @@ +Hello +Hello +Hello +Yes, tell me madam +Yes sir, please call your grievance number 0003069 regarding your satisfaction level. +No, madam, I don't know which grievance it is. Just tell me. +Tell me the name. I don't know how to say such a number. +I am on the line, sir. I am telling you right now. What is your problem? +Sir, you have filed a complaint against Income Tax Related Company Dajkar IT Kendraya Utpad and Seema Sulkh Board. +Seema Sulkh Vapsi, RGST 8, Aadhaar J. +Raj Telangana Sikart Kartakashetraatkal Andkar Hyderabad Seema Sulkh Ayutthale Bandar Gahapur. +You had filed a complaint against PG Portal, sir. +Yes, madam, but tell me the name of the company. I don't know how to say such a thing. +Okay, sir. You are on the line, sir. I am telling you right now. +DTK Duty Draft Bank Plus should be submitted to Bharati with our current amount. +Bank like ICES is required. +Indian Custom ID System SB No. 21346S6DT +Yes, madam. The list is closed. +Sorry, sir. Your voice is broken. Can you hear me, sir? +Your voice is broken, sir. Can you hear me? +Sorry, sir. Can you hear me? +Yes, madam. +Hello. +Yes, sir. Can you hear me? +Yes, madam. I can hear you. +Sorry, sir. Your voice is broken. +Excuse me. +Hello. +Yes, sir. +Hello. +Madam, your voice is being heard. +The question is... +Yes, sir. +I have received a refund after 2 years. Okay? +Yes, sir. +I should get interest from the department. +So, they did not send interest. +Yes, sir. +They did not send interest. +Yes, sir. +Yes, sir. +You did not get any help, sir. +No, no, madam. +Whoever the officer is, he has sent me the details that we have transferred your amount. +Okay? +But I did not get any interest from the department. +Yes, sir. You did not get any interest from the department. +Sir, can you tell me whether you are satisfied or not satisfied with the answer given to you? +Not satisfied. +Very good. +Whatever you are concerned about, I am sorry for that. +Sir, if you are not satisfied with the answer given to you, can your appeal be re-registered? +Yes, yes, yes. +Okay, sir. +We will register your appeal and mention it to our authority. +So, you will be re-registered. +You will be given a proper resolution. +Okay. +Okay, sir. +Thank you for giving your valuable time. +May your day be blessed. +Okay. diff --git a/Dataset/Train/Transcript/9167519886.txt b/Dataset/Train/Transcript/9167519886.txt new file mode 100644 index 0000000000000000000000000000000000000000..dee9090b808e50611b56601fad502bc401f98081 --- /dev/null +++ b/Dataset/Train/Transcript/9167519886.txt @@ -0,0 +1,50 @@ +Hello +Namaskar, I am Soni from the Department of Administrative Reforms and Public Regents. +Hello +I am Anil Ahuja from the Department of Administrative Reforms and Public Regents. +Yes +Sir, there is a survey called to know your satisfaction level in regards to Eucalyptic Regents No. 009-045, +which has been resolved by the Department and your campaign has been closed. +We would like to know whether you are satisfied with the answer given by the Department or not. +Sir, there is no solution given by you. I have sorted it out myself and I have closed it. +Sir, according to the traffic, you have been told that the campaign has been informed via mail date 07-06-2023 +that the regents have been resolved and no action is required. +Yes +Yes, I have received mail from me. +Okay +There was no solution in the last three months, so I have sorted it out with them. +Sir, a phone call came to you that a mail has been sent here and this case has been closed. +So, I have sent a mail to close that case. +So, are you satisfied that you have closed this case? +No, I am not satisfied. They have asked me if I want to take any action. +After three to four months, you are asking me if I want to take any action. +So, I am not satisfied or not satisfied. +I have not taken any action from you till now. +Okay, so you are not satisfied. +Okay +So, you will take any action for the census. +As you are not satisfied, you can give a rating in the full average. +Will you give a rating so that your feedback can be shared? +Yes, feedback will be given along with the rating. +Sir, so that we don't have to face such a problem again. +I am saying that will the rating be given along with the rating or the feedback will be given along with it? +Yes, tell me. +I am asking, madam, will you give only rating on my behalf? +Yes. +Or will you take feedback? +We will take both feedback and rating so that we will share your feedback with the rating today so that we don't have to face such a problem again. +Okay, sir. +Note it properly. +Yes. +Tell me, sir. +One star in the rating. +Yes. +And in the review you are taking, the action is taken very late from you. +Okay. +I think it is very late. +It has been more than three months. +Okay. +Okay, sir. +Your feedback is being shared so that we don't have to face such a problem again. +Okay, sir. +Thank you very much for your attention. diff --git a/Dataset/Train/Transcript/9172971797.txt b/Dataset/Train/Transcript/9172971797.txt new file mode 100644 index 0000000000000000000000000000000000000000..c6fc64cbdbaed01cbaaf89fa7c4729e227fb92d2 --- /dev/null +++ b/Dataset/Train/Transcript/9172971797.txt @@ -0,0 +1,67 @@ +Namaskar, I am speaking from the Department of Administrative Reforms and Public Revances, Umabad. +Am I speaking to Rahul Kumar ji? +Yes, you are. +Thank you, sir. +On 28th August, 2013, you filed a complaint in the Ministry of Labour and Employment, sir. +Yes. +Your registration number is 0014261. +You have been called to know your satisfaction level. +Did you check the status of the reply you received from the Department, sir? +Yes, I did. +Sir, can I know whether you are satisfied with the reply you received or not? +I am satisfied now. +Thank you, sir. +If you are satisfied, what would you rate it? Good? Very good? Excellent? +Excellent. +Thank you so much, sir. +Thank you very much for giving an excellent rating. +Your feedback is being forwarded after mentioning it. +Would you like to give any other feedback or suggestion in addition to this? +Yes. +I would like to give one more feedback. +If a query has been raised or a grievance has been raised, +if the person in front of me replies that this is this, +he should not close it. +Once the person who has to raise a grievance, +he should be given a chance to write a comment. +What has happened now is that I raised a grievance on 25th. +I did not get a satisfactory response. +That is why I had to say something on it. +I could not do it because there was no option there. +So I had to raise a new grievance. +And I had to mention the previous grievance in it that this is my grievance number. +I need this thing on this. +Then that thing will be solved. +So maybe if I had been given a means of communication there, +then I would not raise the grievance again. +In that, I would have closed the matter. +Absolutely. +You should give it once. +The first thing is that you should go to close it +with the comments from the person who has raised the grievance. +Second time, if it is solved, then you should close it. +It has been closed directly. +So maybe if you can mention the feedback of this system somewhere, +then it will be very good. +It will be a good thing for all the people. +The person who is raising the grievance will be happy. +But the person who is solving it, +the comment of the grievance will go to that concerned person again. +Then he will go to some new person. +Okay. +Sir, I apologize for the inconvenience. +Your feedback has been properly mentioned and forwarded further. +We will try not to face such inconvenience in the future. +Yes, not for me. +In general, as a government portal, +there will be a lot of improvement +if an option is given to the person who is raising the grievance. +Yes, yes. +Absolutely, sir. +We will try our best. +Okay. +Thank you so much, sir. +Thank you for your time. +Have a nice day. +Thank you. +Okay. diff --git a/Dataset/Train/Transcript/9207055625.txt b/Dataset/Train/Transcript/9207055625.txt new file mode 100644 index 0000000000000000000000000000000000000000..6e9fae68bdf19e760d3ce7675b5dddd9e6b38875 --- /dev/null +++ b/Dataset/Train/Transcript/9207055625.txt @@ -0,0 +1,64 @@ +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Yes, I got it. +Are you satisfied with the resolution, sir? +Yes, I am satisfied with the general feedback. +But I will continue with it. +Yes, you can continue with it. +You will have to complete the entire course in order to get the proper resolution. +So, are you satisfied with the reply you have received so far, sir? +Yes, I am satisfied for now. +Okay, thank you so much, sir. +What rating would you like to give the department? +I would like to give 1 to 5, in which 1 is poor. +2 is average, 3 is good, 4 is very good, and 5 is excellent, sir. +Excellent, it is. +Thank you so much, sir. +Would you like to give any suggestion to the department? +I don't have any suggestion right now. +But it is a good thing that people can connect directly to any device. +I would like to say thank you. +Okay, thank you so much, sir. +If there is any other problem, +you can contact us. +We will try our best to provide you with the proper resolution. +Okay, sir? +Okay, sir. +Thank you so much, sir. +Thank you. +Thank you. diff --git a/Dataset/Train/Transcript/9302293023.txt b/Dataset/Train/Transcript/9302293023.txt new file mode 100644 index 0000000000000000000000000000000000000000..4a0a6e247b1345922d4a1887b485b771d3640f40 --- /dev/null +++ b/Dataset/Train/Transcript/9302293023.txt @@ -0,0 +1,22 @@ +Hello +Hello Sir, I am Suman from the Department of Administrative Reforms and Public Revenues. +Can you hear me Sir? +Yes +Thank you Sir. +Sir, as we can see that on 5th May 2003, you filed a complaint against the Central Board, +for indirect taxes related to the Department. +Yes +Thank you Sir. +There is a survey call regarding that. +This call is for your Revenue No. 0002995. +It has been resolved. +The complaint has been filed. +Thank you Sir. +There is a rating for that. +What rating can you give us? +What is my rating? +Yes +What is the rate of the complaint? +Yes, it is 4. +Thank you Sir. +Thank you Sir. diff --git a/Dataset/Train/Transcript/9322210929.txt b/Dataset/Train/Transcript/9322210929.txt new file mode 100644 index 0000000000000000000000000000000000000000..0cea4688b2c8c8eb5d5a2a7e4e8579c2a4089422 --- /dev/null +++ b/Dataset/Train/Transcript/9322210929.txt @@ -0,0 +1,47 @@ +Hello Sir, I am Prashant Samik Sudhaar and I am talking about Skybiz. +Sir, have you registered online on CPgram portal? +Yes, Sir. +How are you, Sir? +Fine. +How are you, Sir? +Fine. +Sir, have you registered online on CPgram portal? +Yes, Sir. +Sir, am I talking to Primal? +Yes, Sir. +Sir, this call is for you. It is number 1 in 2607. +A survey has been called to know your satisfaction level. +The answer has been done by the department. +Sir, have you checked? +What is the answer from the department? +Which department and which complaint? +Sir, I will tell you the subject. What is the subject of your complaint? +Yes, Sir. +Sir, I will tell you the subject. What is the subject of your complaint? +Yes, Sir. Please, Please. +Sir, the complaint you have is that it is not possible to find out the cause of death. +Yes, Sir. +Sir, how can we sell our complaints to the GST department? +Yes, Sir. +That is why we request you to show us our way. +Sir, what is your complaint? +Yes, Yes. It is done. +Sir, the complaint has been satisfied. +Yes, Yes. +Sir, do you want to give the rating to the department? Excellent? Good? Very good? Average? +Very good. +Sir, do you want to give any other message to the department other than this? +Yes, Sir. +Sir, do you want to give any other message to the department other than this? +Oh, the department has the same suggestion. +Sir, the GST refund that they give, which is given to our Navasheva Port Bank, State Bank, they do not transfer money to us. +Yes, Yes. +Sir, you do not worry. Sir, we are forwarding your feedback to the consent department. We will try our best to get it resolved as soon as possible. Okay, Sir? +Yes, Sir. They do not transfer money to our account for a month. +Yes, Sir. Absolutely. +Okay. +Okay, Sir. +Okay. +Thank you very much. Have a good day. +Okay. Thank you. +Welcome, Sir. diff --git a/Dataset/Train/Transcript/9325932693.txt b/Dataset/Train/Transcript/9325932693.txt new file mode 100644 index 0000000000000000000000000000000000000000..1692a59df3124fdea4f48267a09730738217fbae --- /dev/null +++ b/Dataset/Train/Transcript/9325932693.txt @@ -0,0 +1,25 @@ +Hello +Namaskar Sir, I am speaking from Department of Administrative Reforms and Public Exams from Umhabad. +Can you hear me? +Yes +What survey did you go for to get feedback on the CT Gram Portal? +Can I know what was the solution to your problem? +What are you talking about? +Did you go to the Central Board of Indirect Checks and Customs to give any complaint? +Yes, I went for 2-3 things. What are you talking about? +I am telling you that your complaint was filed on 12th May 2013 under the GST Act. +In response to this application, a person was picked up and his complaint was filed on 12th May 2013 under the GST Act. +Till date, we have not received any complaint on the GST Act. +That is why I am asking you a few questions. +It is done. +Sir, are you completely satisfied? +Yes, I am. +Ok Sir, what is the rating of the department that you are satisfied with? +Sir, it is between 1 to 5, in which 1 is 4 and 5 is excellent. +4 +Thank you Sir. +In response to this, do you want to give any other feedback to your department? +No, no. +Thank you so much Sir. +Thank you for listening to Plugin. +Have a nice day. diff --git a/Dataset/Train/Transcript/9327389316.txt b/Dataset/Train/Transcript/9327389316.txt new file mode 100644 index 0000000000000000000000000000000000000000..c5654572046e340ad54a02fd0f61a7cd90d42aba --- /dev/null +++ b/Dataset/Train/Transcript/9327389316.txt @@ -0,0 +1,27 @@ +Hello, I am speaking from the Department of Administrative, Reforms and Public Deviances. +Am I talking to Mr. Rehant? +Yes, regarding which complaint? +You have lodged a complaint in the Central Board of Income Taxes. +I will tell you your complaint. +Please tell me the complaint ID. +Your complaint number is 0049748. +Your complaint number is 0049748. +Yes. +Yes, tell me. +Did you get the answer from the Department of Administrative, Reforms and Public Deviances? +No, this is from a long time ago. I have given the rating and everything. +I would like to apologize, sir. You have received a call again. +But I want to know if you are satisfied or not satisfied. +I am satisfied, sir. +Okay, thank you, sir. What was the rating based on this? Good, very good or excellent? +Good, very good, excellent. +Very good. +Okay, thank you, sir. Any other feedback? Any suggestions? +I have two complaints. They are still open. There is no process for that. +I have put a mail. I have put everything. But I am not getting any reply. +Okay, I am forwarding your feedback to the Department of Administrative, Reforms and Public Deviances. +We will try our best to answer your complaints as soon as possible. +Thank you, sir, for giving us your valuable time. +You are welcome. +Okay, thank you. +Okay. diff --git a/Dataset/Train/Transcript/9354524195.txt b/Dataset/Train/Transcript/9354524195.txt new file mode 100644 index 0000000000000000000000000000000000000000..4382baffe11527c5c9589f3e922b76960b03de33 --- /dev/null +++ b/Dataset/Train/Transcript/9354524195.txt @@ -0,0 +1,40 @@ +Hello +Hello, I am speaking from the Department of Administrative Reforms and Public Ruins. +Hello +Sir, can you hear me? +Yes, yes +Sir, can you hear me from Hindustani Industries? +Yes +Did you file a complaint against the Central Board of Directors in 2013? +Yes, it has been resolved. +Are you happy? +Yes +Are you satisfied? +Yes, I am satisfied. I have got 8 lakh rupees. +What would you like to give the rating? Poor, Average, Good, Very Good, Excellent? +Very Poor, Very Poor +Poor? +Yes +Sir, what would you like to give the rating? +After 6 months, I have got the money. +Ok, you are giving poor rating because you have got it from a very long time. +Very Poor, Third Class Service +Ok, what would you like to give the rating to improve the service? +Yes +Very Poor? +Yes +What is the system? +This, the system should be updated by the government. +It should not disturb the public. +I have got 6 million Rs with my own hands. +Ok, then it will be forwarded. +Thank you for giving time. +Thank you. +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you diff --git a/Dataset/Train/Transcript/9414615326.txt b/Dataset/Train/Transcript/9414615326.txt new file mode 100644 index 0000000000000000000000000000000000000000..dc390a626c699d09fff2bb44d433a2a366076815 --- /dev/null +++ b/Dataset/Train/Transcript/9414615326.txt @@ -0,0 +1,60 @@ +Good afternoon, I am from the Department of Administrative Reform Public Gurubianth Singh. +Good afternoon, I am from the Department of Administrative Reform Public Gurubianth Singh. +Yes, Sir. +Yes, Sir. +Yes, Sir. +You have filed a complaint from PMO PG Forty, which is your complaint number 0005746. +Yes, sir. +You have filed a complaint from PMO PG Forty, which is your complaint number 0005746. +Yes, sir. +Did you check the reply given by the Department? +Yes, ma'am. +Did you check the reply given by the Department? +Yes, ma'am. +Did you check the reply given by the Department? +Yes, ma'am. +Are you satisfied with the reply? +Yes, ma'am. +Yes, ma'am. +I am satisfied with the reply. +Yes, ma'am. +The problem has been solved. +Yes, ma'am. +Okay. +I would like to inform you that Sir has called you. +Okay. +What should you give the rating of the department? +Yes, ma'am. +Okay. +I am going to give the rating of the department. +What should I say? +Good, very good and excellent, Sir. +Yes, ma'am. +Absolutely excellent. +Yes, sir. +Thank you a lot for giving excellent. +Would you like to give any suggestions like trick to order a hotel? +Yes, ma'am. +It would be very good if all people get facilities like this. +Yes, sir. +Thank you very much for giving your valuable time, Sir. +Have a nice day. +Thank you. +Thank you. +Thank you very much. +Thank you. +Bye. +Bye. +Bye. +Bye. +Bye. +Bye. +Bye. +Bye. +Bye. +Bye. +Bye. +Bye. +Bye. +I don't think... +We're going up. diff --git a/Dataset/Train/Transcript/9416358785.txt b/Dataset/Train/Transcript/9416358785.txt new file mode 100644 index 0000000000000000000000000000000000000000..005a24969dc9a1ff3b792711a3de703b5ecfbfb6 --- /dev/null +++ b/Dataset/Train/Transcript/9416358785.txt @@ -0,0 +1,41 @@ +Hello +Namaskar, I am Ritu from the Department of Administrative Reforms and Public Administration. +Which Administrative? +I am Ritu from the Department of Administrative Reforms and Public Administration. +Tell me. +I am Ali Singh Kumar from the Department of Administrative Reforms and Public Administration. +Yes. +Sir, this call is for you to know your satisfaction level regarding complaint number 0003111. +Which complaint is this? +This is related to the Central Board of Income Taxes. +I have not filed any complaint. +Sir, you had filed a complaint that I filed a photo return file from November 2017. +After 17 days of delay, a photo return file was filed. +But in the unknown, the date of the photo return file was 11-12-17. +Yes. +I can see the date of 11-12-17. +I see. +Yes. +Yes. +Yes. +Yes. +Yes. +Did you file a complaint? +Yes. +Yes. +The reply has been given from our department. +Are you satisfied with it? +Are you not satisfied? +No. +I am satisfied. +I have filed the grievance again. +We will come to you for your convenience. +Your complaint is that we are forwarding the appeal of the department and we will try our +best to get the complaint forward as soon as possible. +Yes. +Okay. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. diff --git a/Dataset/Train/Transcript/9430125985.txt b/Dataset/Train/Transcript/9430125985.txt new file mode 100644 index 0000000000000000000000000000000000000000..b292195c1e646dfd706ebb642a9e95b0fc7eb5b1 --- /dev/null +++ b/Dataset/Train/Transcript/9430125985.txt @@ -0,0 +1,45 @@ +Hello, I am Manorama from the Department of Atmospheric, Waveforms and Public Intervenors. +Yes, I am Manorama. +Is Mr. Magiraj listening? +Yes, I am. +Sir, you have filed a complaint against the Department of POS on 15th August, 2013. +Yes. +Thank you. +Sir, your complaint number is 0023435. +Sir, you have filed a complaint against the Department of POS on 15th August, 2013. +Did you check the complaint? +Yes, I checked the complaint. +Is the complaint satisfied? +It is satisfied. +Your service is very good. +But the lower officials who do the wrong research, the service is better. +The management is very good. +But the report that is given is very good. +Yes. +You have seen the report. +Santosh Jannak has written in it. +Yes. +It has not been shown in it. +You can read it. +Yes. +The complaint against him was complete. +He started holding everyone's feet. +He told everyone, I will not do this again. +That is why the Overseer came to the village. +He has written about the village online. +He has forgiven us. +Okay, so now you have found the solution to your problem, right sir? +Yes, yes. +Okay, thank you so much for sharing this information. +This message will be shared in the future so that you do not have to face such problems in the future. +Thank you so much, sir. +Yes, yes, thank you. +Thank you, sir. So what rating would you like to give? Good, very good or excellent? +Yes, excellent rating. +Thank you so much, sir. Would you like to give any suggestion to our department? +The department is very good. There is no better department than this. +Thank you so much, sir, for sharing your feedback. +This feedback will be shared in the future. +If there are any further complaints, proper regulation will be provided at that time. Okay, sir? +Yes, yes, thank you so much. +Thank you for giving your time. Your day is over. Thank you, sir. diff --git a/Dataset/Train/Transcript/9432252780.txt b/Dataset/Train/Transcript/9432252780.txt new file mode 100644 index 0000000000000000000000000000000000000000..be5ff87b88effc56e6ab110c75aaaf1367d90cc2 --- /dev/null +++ b/Dataset/Train/Transcript/9432252780.txt @@ -0,0 +1,23 @@ +Hello, I am Nisa from the Department of Administrative Reforms and Public Grievances. +Can you hear me? +Yes, I can hear you. +Sir, you had a survey done online from the City of Ram portal in Delhi on 13th May, 2022. +Sir, this call is for your grievance number 0470. +A survey has been done to know your satisfaction level regarding this. +Sir, I would like to know if you had received a reply from the Department on 7th July, 2023? +Yes, the one from Delhi NCT. +What was the complaint? +Yes, the complaint you filed was in the Government of NCT of Delhi. +Yes, it is over. It is fine. I am satisfied. +Thank you so much, sir. If you are satisfied, what rating would you like to give the Department? +Sir, excellent. +Very good. Good average score, sir. +Excellent. Excellent. +Thank you so much, sir. You have very good feedback. +I am sharing your feedback with the Department. +If you ever raise any complaint, its resolution will be provided to you soon. +Thank you. +Apart from this, would you like to give any other feedback? +No, thank you. +Okay, sir. Thank you so much. Thank you for giving your valuable time. +Thank you. diff --git a/Dataset/Train/Transcript/9446192343.txt b/Dataset/Train/Transcript/9446192343.txt new file mode 100644 index 0000000000000000000000000000000000000000..6b8fb30c7e610d0b1c7388b8a54781c48c6f19cf --- /dev/null +++ b/Dataset/Train/Transcript/9446192343.txt @@ -0,0 +1,46 @@ +Namaskar, I am Pratima from Department of Administrative Reforms and Public Rehabilitation. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking, Pratima Mahaprabhu. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +I am speaking. +So, that's my response, and my answer comes in that felt balance as well that you will +get a administrators' commitment for the going forward throughout these years. +Okay, thank you so much for the questions and your listener experience, and I hope this +helps. +Just before I take anything away from you, I would like to look back at my concerns. +No, thank you. +No worries. +I was told that I have to submit an email. I have submitted an email, but there is no reply from him regarding the refund. +Okay ma'am. We will share your feedback regarding the refund, ma'am. +Okay. +Ma'am, we would like to know if you have found a solution to this problem. +Yes. +If you have not found a solution, then we would like to know if you would like to register your grievance regarding appeal. +What do you mean? +Just a minute. Let me check the line. What reply did you get? +We would like to know if you would like to register your grievance regarding appeal. +So that when your grievance closes, you can reopen it. +Yes, you can reopen it. +Okay ma'am. +Okay. +We would like to know if you have found a solution to this problem. +Yes, you can reopen it. +Okay ma'am. +Okay. +We would like to know if you have found a solution to this problem. +Yes, you can reopen it. diff --git a/Dataset/Train/Transcript/9454357900.txt b/Dataset/Train/Transcript/9454357900.txt new file mode 100644 index 0000000000000000000000000000000000000000..5c3f23754922868a11f019111cc55a120deb76a1 --- /dev/null +++ b/Dataset/Train/Transcript/9454357900.txt @@ -0,0 +1,28 @@ +Good morning, we are talking to the Department of Administrative Reform Public Gribhansi, Harsana. +We are talking to Rajesh, sir. +Yes, tell me. +Yes, Rajesh, you have filed a complaint at PMO PG Hotel. +Your complaint number is 0009495, 29723. +You have filed a complaint that your department is Department of Road Transport. +Your complaint is also related to road transport, sir. +It has been resolved. +Your complaint has been resolved, sir. +Yes, it has been resolved. +What would you like to give in relation to your department, sir? +Good, very good, excellent. +Yes, excellent, excellent. +Yes, sir, thank you very much for giving excellent. +Do you want to give any suggestion or what do you think about the portal? +No, if it would have been done in the first time, then it would have been resolved in the second time. +We have not taken any prompt action, but it is fine. +Okay. +Thank you very much. +Yes, yes. +As you said, I would like to give a feedback call. +Okay. +So, you stay calm. +I have sent a feedback message from here. +I hope you get a reply as soon as possible. +Thank you, sir, for giving valuable information. +You are very kind. +Thank you. diff --git a/Dataset/Train/Transcript/9574745140.txt b/Dataset/Train/Transcript/9574745140.txt new file mode 100644 index 0000000000000000000000000000000000000000..bbf227cdc9d8880a6c4a5538cf903f244dce91dd --- /dev/null +++ b/Dataset/Train/Transcript/9574745140.txt @@ -0,0 +1,22 @@ +Hello Sir, I am Suraj from Department of Administrative Reforms and Public Grievances. +Can I speak to Mr. Ghanshyam? +Yes Sir, go ahead. +Sir, through CPGram portal, I have received complaints from Ministry of Labour Employment Department. +Your complaint was lodged on 24th August 2023. +Your complaint number is 0083022. +To know your level of satisfaction related to that, a survey has been called. +We would like to know the reply resolution of your complaint from the department. +Yes Sir, I have got it. +Are you satisfied with the reply? +Absolutely, 100%. +On the basis of being satisfied, what rating level would you like to give? Good, very good, excellent? +Excellent, excellent, very good. +Thank you so much Sir for mentioning your rating level. +Very good. +If you can put a comment, I will put it. +They have responded very quickly. +Thank you very much Sir. +We will share your feedback with our consulting authority. +Okay. +You have met your key question. +Thank you very much for that. diff --git a/Dataset/Train/Transcript/9599916796.txt b/Dataset/Train/Transcript/9599916796.txt new file mode 100644 index 0000000000000000000000000000000000000000..fa451e18069963ea3bbd9eb637216f8429509805 --- /dev/null +++ b/Dataset/Train/Transcript/9599916796.txt @@ -0,0 +1,29 @@ +Hello, I am Nisha from the Department of Administrative Reforms and Public Grievances. +My question is for Mr. Ravinder Kumar. +Yes. +Sir, you had filed a complaint online on the CPGram portal in the Central Board of Directors on 28 July 2023. +Sir, regarding your grievance number 00045444, a survey has been called to find out your satisfaction level. +Yes, I am satisfied. +Yes, thank you so much, sir. +If you are satisfied, what would you like to give to the department? +Excellent, very good, good average score, sir. +Excellent. +Thank you so much, sir. +You have very good feedback. +I am sharing your feedback with the department so that if you file any complaint, its resolution can be provided to you as soon as possible. +Okay, sir. +Would you like to give any other feedback other than this? +No, sir. +Okay, sir. +Thank you so much. +Thank you for giving your valuable time. +Thank you. +All right. +Now we can continue. +Okay. +She excellent case actions. +Okay. +Do you have any comment? +No. +No comment to give. +Thank you, sir. diff --git a/Dataset/Train/Transcript/9619798221.txt b/Dataset/Train/Transcript/9619798221.txt new file mode 100644 index 0000000000000000000000000000000000000000..31de42ad9f796c2696be715ab6aa967732956b9d --- /dev/null +++ b/Dataset/Train/Transcript/9619798221.txt @@ -0,0 +1,40 @@ +Namaskar, I am Vinita from the Department of Public Regions of the State of Rohingya. +Yes. +We are talking to Mr. Parvinder Singh. +Yes. +We have called you to know the satisfaction level regarding the call-out regents no. 00096. +On 12th May, 2013, you filed a complaint against the Department of Public Regions of the State of Rohingya on a direct income tax-related complaint. +On the PG portal, you filed a complaint against the PG portal. +Yes. +We want to know the satisfaction level regarding the call-out regents no. 00096. +I filed a complaint against the CBIC. +Yes. +The Public Regions of the State of Rohingya have filed a complaint against the PG portal. +If you file a complaint against the PG portal, +then it will be filed against the PG portal. +Yes. +You filed a complaint against the PG portal. +That is why it will be filed against the PG portal. +No. +I did not file a complaint against the PG portal, it was filed against the PG portal, it is +not filed against the PG portal. +Yes. +Yes. +Okay. +Yes. +Good. +Okay. +Okay. +Good. +Yes. +Yes. +Okay. +Good. +Yeah. +Okay. +Yeah. +Okay. +Good. +Yeah. +Good. +Okay. diff --git a/Dataset/Train/Transcript/9634806291.txt b/Dataset/Train/Transcript/9634806291.txt new file mode 100644 index 0000000000000000000000000000000000000000..09ec35d766f606e45573dbab71028984ca20e2e2 --- /dev/null +++ b/Dataset/Train/Transcript/9634806291.txt @@ -0,0 +1,34 @@ +Hello, I am Savita from the Department of Administrative, Reforms and Public Revenues. +I am speaking to Mr. Gulfamuddin. +Yes, what is the matter? +Sir, you had filed a complaint regarding the construction of a ration factory on August 2, 2023. +Yes. +The complaint was filed by 0050196. +Sir, we would like to know if you have checked the reply given to you by the Department of Administrative, Reforms and Public Revenues. +Sir, are you satisfied with the reply? +No, I have not checked it. +I had received a phone call that it was done. +Yes, yes, sir. +We will let you know if you have not checked the reply. +The reply given to you is written here that please grant the complaint number 64000230153309. +Yes. +Did this answer meet the requirement of writing a ration plan on the part which has been requested by Parthi to get it made? +You have to state that the ration card number of Parthi has been issued as 114040724418 Srimati Sablam. +This is the reply sir. +This reply has been given to you by the Department. +So, are you satisfied with the reply? +Yes, absolutely. +Yes, sir. +What would you like to give as your rating for the completion? +Thank you so much sir, would you like to give any other suggestion to improve the service? +It is just that there is no problem with the delivery. +Thank you so much sir, we will share your feedback with the consumption department so that you keep getting such facilities. +Thank you so much sir. +Thank you for giving us your valuable time. +It is a public benefit, it is the benefit of the government. +It will continue to work. +The government will also keep selling it. +Thank you so much sir. +Thank you. +Thank you for giving us your valuable time. +Have a good day sir. diff --git a/Dataset/Train/Transcript/9643506968.txt b/Dataset/Train/Transcript/9643506968.txt new file mode 100644 index 0000000000000000000000000000000000000000..267b811b6e83912debedd268f1b468ca5f6c6022 --- /dev/null +++ b/Dataset/Train/Transcript/9643506968.txt @@ -0,0 +1,22 @@ +Hello Sir, I am Suman from the Department of Administrative Reforms and Public Revenues. +My question is from Mohsin Khan Ji. +Yes. +Thank you Sir. +This call is for your agreement no. 0020335. +You filed the complaint on 12th July 2013 from the Department of Posts. +Regarding that, a survey has been called. Is this the right time to talk to you? +Tell me. +Thank you Sir. +The first question is that you have checked the information given by the department regarding the complaint you filed on the portal. +Are you satisfied with that? Are you not satisfied or partially satisfied? +I am satisfied. +Thank you Sir. +If you are satisfied, what rating would you like to give to the department? Good, Very Good, Excellent? +Excellent. +Thank you so much Sir. +Any feedback or suggestions would you like to give? +Very Good, Excellent. +Ok Sir. Thank you very much for giving your proper feedback. +Your day is good. +Thank you. +Thank you Sir. diff --git a/Dataset/Train/Transcript/9687668823.txt b/Dataset/Train/Transcript/9687668823.txt new file mode 100644 index 0000000000000000000000000000000000000000..eac299f4ce9abb617c6c668472ea60b20a243af2 --- /dev/null +++ b/Dataset/Train/Transcript/9687668823.txt @@ -0,0 +1,39 @@ +Hello, I am Ankit from the Department of Administrative Reforms and Public Grievances. +I am speaking from Hardik, Korea. +Yes sir. +Thank you. +On 5th July, 2013, a complaint was filed on CP Gram Portal. +Yes sir. +We have your complaint number, sir. +It is 0032970. +You had filed a complaint on Central Board of Direct Tax, Income Tax. +You had filed a complaint on the recording of the PAN issue. +That I was applied for PAN correction on date. +It has been completed, sir. +Okay, sir. +Yes, sir. +Your problem has been resolved. +Yes, sir. +On behalf of the Department of Administrative Reforms and Public Grievances, +would you like to mention the rating level as good or excellent? +Excellent. +Excellent. +Thank you very much. +Thank you for giving excellent rating. +I will share the feedback given by you with my concerned department. +Hardik sir, we will try our best to improve our services. +Sir, would you like to give any other feedback or suggestion to the department? +No, it was very good. +I got the immediate response when I filed the complaint. +Excellent. +Thank you very much. +I also thank you that you took out your valuable time and mentioned your feedback. +The feedback is shared by the concerned department, Hardik sir. +Hardik sir, we would like to anytime try to improve our services. +Alright, sir. +Thank you. +I also want to. +Thank you, sir. +You are welcome. +Welcome, sir. +Welcome, sir… diff --git a/Dataset/Train/Transcript/9720733328.txt b/Dataset/Train/Transcript/9720733328.txt new file mode 100644 index 0000000000000000000000000000000000000000..7f36bea6e25719874a9467cf2090684d4dd89a0b --- /dev/null +++ b/Dataset/Train/Transcript/9720733328.txt @@ -0,0 +1,59 @@ +Hello, I am talking to Dinesh from the Department of Political Reform and People's Complaints. +On July 4, 2023, a complaint was filed in the Department of Administrative Reforms and Public Grievance +regarding which we would like to know the level of satisfaction of the survey called. +Is this the right time to talk? +Yes, your complaint has been closed. +After giving your reply, can you tell me if you have checked your reply or not? +Ma'am, can you tell me which regarding was this? +Yes, you stay on the line, I will check and tell you. +Yes, your complaint says that Prashant has filed a complaint +regarding the Department of Political Reform and People's Complaints. +The complaint has been discussed with the Department of Political Reform and Public Grievance +and there is no need for further action on the number of complaints. +I have tried to close the complaint. +Okay ma'am, no problem. +Okay, so are you satisfied with your reply? +Yes ma'am. +What rating would you like to give to the Department of Political Reform and Public Grievance for satisfaction? +Good, very good, excellent. +Hmm, excellent. +Ma'am, ma'am, can't there be any such option in this +that if someone is making a complaint, they can lodge a complaint on their own? +We would like to apologize, there is no such option here yet. +This option has not been given yet. +You know, I have made two complaints to close one complaint. +If you don't know. +This is nonsense. +Yes, I have just read your complaint, sir. +Ma'am, to close one complaint, you have to file another complaint. +It is very strange, sir. +Neither does anyone reply to the mail id, the mail id is official. +Sir, this reply has been made to your mail id, sir. +Hmm, okay ma'am, you close it, I will write it. +Okay. +Okay. +Would you like to give any further feedback or suggestions? +More than. +Okay. +Your feedback has been given, forwarded to us. +Thank you, sir, for giving you valuable time. +May your day be blessed. +We will. +Thank you, sir. +Thank you. +You're welcome. +Thank you, sir. +Thank you. +Thank you. +Okay. +Okay. +Thank you. +Thank you, sir. +Thank you. +Thank you. +Thank you, sir. +Thank you. +Thank you, sir. +Thank you. +Thank you. +Thank you. diff --git a/Dataset/Train/Transcript/9757028893.txt b/Dataset/Train/Transcript/9757028893.txt new file mode 100644 index 0000000000000000000000000000000000000000..a26f9c214c0ae55ed5150df4cd289a83493c02cb --- /dev/null +++ b/Dataset/Train/Transcript/9757028893.txt @@ -0,0 +1,14 @@ +Sir, your complaint number is 0000954, a survey has been called regarding this to know your feedback. +Sir, your complaint number is 0000954, a survey has been called for your feedback. +Sir, your complaint number is 0000954, a survey has been called for your feedback. +Sir, your complaint number is 0000954, a survey has been called for your feedback. +Yes, I have a complaint. +Is the complaint satisfied? +Yes, it is. +Thank you. +What would be the rating of the department? +Yes, 5. +Thank you so much sir. Do you want to give any suggestion to the department? +No, thank you. +Thank you sir for your time. +Thank you. diff --git a/Dataset/Train/Transcript/9772033690.txt b/Dataset/Train/Transcript/9772033690.txt new file mode 100644 index 0000000000000000000000000000000000000000..3425e8ece2c28a9d6d17a6e7abe9c0ee6aec2cb2 --- /dev/null +++ b/Dataset/Train/Transcript/9772033690.txt @@ -0,0 +1,21 @@ +Hello, I am Anu from the Department of Administrative Reforms and Public Revances. +Can you hear me? +Yes. +I would like to know the answer to the survey call on your complaint number 0001-559 to know the level of satisfaction. +Is this the right time to talk to you? +Yes. +Thank you, sir. +You have received a reply from the Department of Commerce on 2nd August 2013. +Have you checked the reply from the Concern Authority? +Yes, I have checked. +Are you satisfied with the reply? +Yes. +What rating would you like to give? +5. +Thank you, sir. +Would you like to give any other advice to the Department? +Yes. +Thank you, sir. +Thank you, sir. +Have a nice day. +Have a nice day. diff --git a/Dataset/Train/Transcript/9807822794.txt b/Dataset/Train/Transcript/9807822794.txt new file mode 100644 index 0000000000000000000000000000000000000000..4591c9e336cea5002de746275cbbc9d6ec972dfa --- /dev/null +++ b/Dataset/Train/Transcript/9807822794.txt @@ -0,0 +1,109 @@ +Hello, I am Ashwani from the Department of Administrative Reform and Public Grievance, sir. +Yes. +Sir, am I talking to Abhishek Singh ji? +Yes. +Sir, you had filed a complaint against CP Gram Portal on 16th August 2023 regarding Ministry of Electronics and Information Technology. +Yes. +Sir, your grievance number 0003494 has been called for a survey to know your satisfaction level. +Sir, you had been sent a reply to our concerned department on 25th August 2023. +Sir, have you sent that reply? +Sir, I have not checked the reply yet. +Yes. +Yes. +Sir, I have received a message a few seconds before your call that your company is closed. +Yes. +Sir, I have not checked the reply yet. +Your call has come. +Yes. +Yes, sir. +I am sorry, sir. +Sir, can I tell you what reply I have sent to you? +Yes. +Absolutely. +Yes. +Okay. +Sir, please remain on line. +It will take some time to check your reply. +Sir, please remain on line. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +Yes. +According to the filed report, there is a problem with the network connectivity due to the poor activities of different roads and waterways. +And it is said that BSNL is working to improve the network connectivity. +Sir, are you satisfied with this answer that I told you? +Yes. +Thank you sir. +Sir, as you said that you are satisfied, what rating would you like to give to our department? +Excellent, very good, good. +Excellent. +Thank you sir. +Sir, do you want to give any further feedback or suggestion from your side to the department? +Sir, your satisfaction feedback will be forwarded to our concerned department. +And we will try to give you an answer as soon as possible. +Yes sir. +Thank you for giving your valuable time. +Have a good day sir. +Yes sir. +Thank you very much, sir. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you, sir. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. diff --git a/Dataset/Train/Transcript/9810038750 (2).txt b/Dataset/Train/Transcript/9810038750 (2).txt new file mode 100644 index 0000000000000000000000000000000000000000..f18bc525b7a5acb72ed781b653766a811ca7a2e3 --- /dev/null +++ b/Dataset/Train/Transcript/9810038750 (2).txt @@ -0,0 +1,44 @@ +Hello +Hello, I am talking to the Department of Administrative Reforms and Public Revenue. +Yes ma'am +Yes sir, am I talking to Shubhankar Ji? +Yes ma'am +Yes, this call is for your complaint number 0002967. +Yes +This is the first call to know your social level. +Yes, we have already received three calls. It's okay. +You have done it very well. +Okay sir, thank you. +Okay +I am calling you regarding this. +Okay sir +Yes sir +This is your complaint number 0002967. +Yes ma'am +Sir, you have already received a reply for this complaint. +What have you done? +Yes, it is done. It has been completed. +You have resolved the issue. +Yes sir, thank you. +Okay +You have already received a reply. +Are you satisfied with it? +Yes, of course. +Okay, thank you for your communication. +Thank you so much for your cooperation. +Thank you. +Sir, what would you like to say regarding this? +It is a very good, very good accident. +Excellent, excellent. +Okay +Okay, thank you. +Sir, would you like to give any suggestion regarding this? +Yes, please. +Sir, would you like to give any suggestion? +No, no, no, no. +Okay, thank you very much. +Thank you for your help. +Have a good day. +Thank you. +Thank you so much. +Thank you. diff --git a/Dataset/Train/Transcript/9811686818.txt b/Dataset/Train/Transcript/9811686818.txt new file mode 100644 index 0000000000000000000000000000000000000000..89538f2299d10451b4d9b4c755bd394299de307e --- /dev/null +++ b/Dataset/Train/Transcript/9811686818.txt @@ -0,0 +1,24 @@ +Hello, I am speaking from the Department of Administrative Reforms and Public Rebancers. +My question is about the resurgence. +Yes, it is happening. +You have filed a complaint on 16th August, 2013. +The complaint number is 0004841. +You have filed a complaint regarding CBIC. +The reply you got from the Department, did you check the reply? +No, I did not check it. +As I am able to check it, the reply you got from the Department, +keeping in mind the use of CBIC, +which has been shown to be against the purchase, +please stop the current program. +This is the reply. +Okay. +Can you tell me if the reply is satisfied? +Yes, it is satisfied. +What is the rating for this? +Good, very good, excellent, sir. +Excellent. +Thank you so much, sir. +Would you like to give any further feedback? +No. +Thank you for giving your valuable time. +Have a good day. diff --git a/Dataset/Train/Transcript/9818855573.txt b/Dataset/Train/Transcript/9818855573.txt new file mode 100644 index 0000000000000000000000000000000000000000..c5553300b3ca689930d267ea9be9a18d44135fd6 --- /dev/null +++ b/Dataset/Train/Transcript/9818855573.txt @@ -0,0 +1,27 @@ +Hello +Hello +I am Savita from the Department of Administrative, Reforms and Public Revenues. +Mr. Kapil speaking +Yes, I am speaking +What was your complaint related to the Department of Postal in August 7, 2023? +Yes, ma'am +The complaint is 0022651 +I would like to know if you have checked the reply given to you by the Department of Postal in August 7, 2023. +Is your reply satisfied? +Yes, ma'am. My complaint has been resolved. +Are you satisfied, sir? +Yes, ma'am. +What would you like to give in return? +What would you like to give in return, sir? +Very good, excellent +Excellent +Thank you so much, sir. +Would you like to give any other suggestion? +No, ma'am. Thank you very much. +Welcome, sir. +We will share your feedback with the Concern Authority after mentioning it. +So that if you file any complaint in future, you can get the reply as soon as possible. +Thank you, ma'am. +Welcome, sir. Thank you for giving us your valuable time. +Have a good day. +Thank you. diff --git a/Dataset/Train/Transcript/9819817295.txt b/Dataset/Train/Transcript/9819817295.txt new file mode 100644 index 0000000000000000000000000000000000000000..8685c2f68d9ecc8673f1523b528a914159786b3d --- /dev/null +++ b/Dataset/Train/Transcript/9819817295.txt @@ -0,0 +1,47 @@ +Namaskar Sir, I am Prasashnik Sudhara from Lok Shikha Diwag. +Sir, a complaint has been filed against you from CP Gram Hotel. +What is the case? +Sir, this is Mr. Shalvek to bring your satisfaction level. +Yes Sir. +Sir, you too have a complaint whose complaint number is 3x03403. +Yes Sir. +Mr. Shishankumar, the complaint you filed was regarding the Central Board of Direct Tax and Income Tax. +Right Sir? +Yes Sir. +Yes Sir. +Correct. +It is about the Central Board of Direct Tax and Income Tax and Direct Tax. +Sir, you have been given a reply from our concerned department. +Yes. +You have checked whether you are satisfied with it or not. +No, I have not received that confirmation yet. +We have shared with the bank whether the block entries are being reflected on the portal or not. +We have shared with the bank whether the block entries are being reflected on the portal or not. +So, they are checking whether the block entries are being reflected on the portal or not. +I will confirm it within a day or two. +Okay. +Sir, what is the feedback you have received regarding the matter? +Are you satisfied with it or not? +Yes. +Yes. +You can mention it to the concerned department's feedback. +Sir, can we do this online? +No sir, you can do this manually as well. +Yes. +But, how can I do this? +Sir, you can mention your complaint to the online online page of the portal. +Okay sir? +I can do it, right? +Yes. +But, sir, the survey calls, manual is a prop call call, and we do it to check whether you are satisfied with the complaint. +Okay. +Okay. +So, as you said, sir, and the reply you have been given, you have also checked it, so right now you will want to mention your true feedback regarding it, whether it is partially satisfied or not satisfied. +Satisfied. Satisfied. +Sir, you can mention any reading from your side, poor, average, good, very good, excellent. +Good. +Thank you. Apart from this, do you have any suggestion or feedback for the department from abroad? +No. No, I don't have any suggestion or feedback. +Sir, we will forward your feedback to the Central Department. Okay, sir? +Yes, thank you. +Thank you very much. diff --git a/Dataset/Train/Transcript/9820404468.txt b/Dataset/Train/Transcript/9820404468.txt new file mode 100644 index 0000000000000000000000000000000000000000..bc1e433089818978eec2dd39bd6c8b1ca65733e8 --- /dev/null +++ b/Dataset/Train/Transcript/9820404468.txt @@ -0,0 +1,29 @@ +Hello +I am speaking to the Department of Administrative Reforms and Public Governance +Yes +I am speaking to Manoj Sahaji +Tell me +Sir, regarding your grievance number 0037121, a survey has been called to know your satisfaction level +You have provided a resolution to the Central Board of Direct Tax and Income Taxes +Have you checked it, sir? +Yes, madam. I have checked it +Have you been satisfied with the resolution given to you, sir? Or not satisfied? +100% satisfied +100%? +Yes, 100% +Thank you so much +What would you rate it, sir? Good, very good or excellent? +Excellent +Thank you so much, sir +Okay, madam +Apart from this, would you like to give further feedback to the Department? +No, no, but the portal that has been created is very good +The thing is, whatever the long pending items are, these generally get resolved quite faster +Yes, thank you so much +I will definitely share it with you so that you can get a resolution as soon as possible, okay? +Okay, madam +Thank you for calling me +Thank you +Bye +Thank you for watching +Bye diff --git a/Dataset/Train/Transcript/9822061928.txt b/Dataset/Train/Transcript/9822061928.txt new file mode 100644 index 0000000000000000000000000000000000000000..c45605cecb12909546d75980869ee605d2a654a1 --- /dev/null +++ b/Dataset/Train/Transcript/9822061928.txt @@ -0,0 +1,78 @@ +Hello, I am Nisha from the Department of Administrative Reforms and Public Grievances. +I am talking to Mr. Falavi. +Yes, tell me. +Ma'am, you had filed a complaint online on the CP Gram portal in the Prime Minister's office +which was filed on 29th August, 2023. +Sorry, ma'am, you had filed a complaint on 29th August, 2022. +So, this call is for your grievance number 0213563. +A survey has been called to know your satisfaction level. +I would like to know, on the date of yesterday, 28th August, 2023, +you have been given a reply from the Assistant Commissioner State Tax Special. +Did you check it, ma'am? +Yes, I did. +For what reason? +Hello? +Yes, yes. +Which card was it? +Yes, it was on the line. +I will check it and let you know what your complaint is. +Okay, ma'am. +Okay. +Ma'am, I would like to apologize. +Due to the server issue, your complaint is not being shown. +But the reply you have been given... +What is the complaint? +Yes, yes. +I am saying that due to the server issue, your complaint is not being shown. +But the reply you have been given is that the matter is being collected. +This is a case on the Varda. +The reply you have been given is... +Okay, the one from the agency. +Yes, you did that in the office of the Prime Minister. +Yes, yes. +Yes, the post from the agency. +It is from the Collector Office. +Yes, yes. +Here you have been given your reply that the Collector Office is connected to Varda. +Are you satisfied with the reply or not satisfied? +I am satisfied. +I am satisfied with the fact that it should happen from the Varda office. +My husband was working in the post office and he had to transfer the money to me. +He died of Covid two years ago. +I have two children and I wanted to transfer the money to the agency in my name. +So I can transfer the money to the children. +That's why I applied. +I understand. +I apologize for the inconvenience. +If you are satisfied with this reply, what rating would you like to give the department? +Excellent, very good, good, average score? +Excellent. +I will say it, but be careful that the agency will transfer the money to me. +That's all I want to say. +Yes, ma'am. +You can apply from the Varadha office. +You will be able to get a solution from there. +Okay? +You have been given this reply that this matter is related to Varadha. +Okay? +Where are you speaking from? +Bombay? +Yes, ma'am. +I am speaking from the Department of Administrative Reforms and Public Advances in Delhi. +Okay. +You are speaking from Delhi. +Okay, ma'am. +Thank you so much, ma'am. +Thank you, ma'am. +I am forwarding your feedback. +As soon as you raise any complaint, you will be able to get the resolution provided to you. +Okay, ma'am? +Thank you, ma'am. +Would you like to give any other feedback other than this? +No, nothing else. +Okay, ma'am. +Thank you so much for giving your time. +Yes. +Thank you. +Have a good day. +Thank you. diff --git a/Dataset/Train/Transcript/9839822222.txt b/Dataset/Train/Transcript/9839822222.txt new file mode 100644 index 0000000000000000000000000000000000000000..c3ac2335d4da13bb10a3fdd5728048fc02f1fcf7 --- /dev/null +++ b/Dataset/Train/Transcript/9839822222.txt @@ -0,0 +1,19 @@ +Hello +Namaskar, I am Anu from the Department of Administrative Reforms and Public Revances. +Am I talking to B No. Agrawal Ji? +Yes, tell me. +This is your complaint number 0003-723 related to the Shanshushti level survey call. +I would like to know the answers to some of the questions. Is this the right time to talk to you? +What complaint did I make? +Sir, the complaint you made to the Central Board of Direct Tax and Customs on 12th June 2013. +Yes, that has been solved. +I got a call from your office for that and I said that I am satisfied already. +If you are satisfied, would you like to give a garrating? Good, very good or excellent sir? +Excellent madam. +Thank you sir for giving such good feedback. +Your feedback will be shared with the consent department. +Would you like to give any other suggestion? +No madam. +Thank you sir. +Thank you sir for giving valuable time. +Have a good day. diff --git a/Dataset/Train/Transcript/9851831111.txt b/Dataset/Train/Transcript/9851831111.txt new file mode 100644 index 0000000000000000000000000000000000000000..a5338a50b4b44b884e5fc9083dcee114a79036b0 --- /dev/null +++ b/Dataset/Train/Transcript/9851831111.txt @@ -0,0 +1,68 @@ +Namaskar, I am Soni from the Department of Administrative Reforms and Public Revenues. +I am talking to Amirbagh Paresh Janardhan Patil. +Yes, yes. +On 3rd June, 2013, you filed a complaint against Central Board of Black Texas. +You have been given a solution from Central Board of Black Texas. +Yes. +We would like to know whether you have checked the solution from Central Board of Black Texas. +No, I have not checked it yet. I will check it. +Shall I check it and tell you or would you like to check it from your side, sir? +Yes, I will tell you. +Yes, here you have been told that the CPGram is being closed on the basis of digital support by the DG system. +As it has been seen that the debtor's return for the determined year 2019-20 has been determined by the refund of Rs.369,808. +Yes. +According to the current figures, the demand for the debtor's return for the determined year 2019-20 and the demand for the debtor's return for the determined year 2016-17 has been determined. +And the CPG has sent 245 messages to the DG's email ID. +The DG is required to reply to the demand through the e-filing portal. +And based on the current procedure, the CPG will follow the necessary procedure to issue a refund. +Sir, you have been told this. +Okay, so they have sent a notice of 245. +That means it has been sent to the e-mail ID. +Yes, it has been sent, sir. +You can check it. +As I told you, your e-mail ID has been mailed through the CPG portal in CPGram. +Sir, this e-mail was given to you on 28th August. +So, I have told you, sir. +Are you satisfied with this or not? +Okay, ma'am. +Okay. +Because our refund is pending for a long time. +So, that's why. +Okay, I will check what the notice is. +And then I will reply to it. +Sir, as I told you, are you satisfied with this, sir? +Yes, sir. +Satisfied. +As you are satisfied, sir. +You are good. +Very good. +Excellent. +What kind of rating would you like to give? +Excellent. +Thank you so much, sir. +Would you like to give a separate suggestion, sir? +The suggestion is that the process of refund should be done quickly. +Because it has been a long time. +It was pending since 2021. +Okay, sir. +Your feedback is being shared. +Thank you for listening to us. +Have a nice day. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Have a nice day. +Have a nice day. +Thank you. +. diff --git a/Dataset/Train/Transcript/9867717071.txt b/Dataset/Train/Transcript/9867717071.txt new file mode 100644 index 0000000000000000000000000000000000000000..f1c9d38ea9b21e5518561753729c31c6e7233b61 --- /dev/null +++ b/Dataset/Train/Transcript/9867717071.txt @@ -0,0 +1,46 @@ +Hello sir, I am Rohit from Pratapnik Sudhaar and Logs Type Department. +Sir, did you get any guidance from online on your ctgram portal? +Ummm... +Did you read the whole thing in one minute? +Yes. +Sir, can you hear me? +Sir, what is this regarding? +Yes sir, I am telling you. +The complaint you have filed is regarding the Central Board of Exercise and Customer. +Okay. +Sir, you have written below that we have paid 0302.2209 with interest, +duty and data break, i.e. 16,178,791 plus some amount, +and returned the fine. +And from the department, +we have decided to remove it. +And from the alert list, +we have removed the name of our company. +Yes sir, it has been removed. +Sir, can you tell me, +the answer that was given to you by the department, +are you satisfied with that answer? +Or are you not satisfied? +Or are you partially satisfied? +I am satisfied, +because they have resolved my query, +and I have removed the name. +Yes, yes, yes. +So, sir, how would you like the rating of the department? +Will you give excellent? +Will you give very good? +Actually, the rating of the government department is there. +What? +Actually, the rating of the department is also there. +Yes, yes, yes, exactly, sir. +Sir, as you are satisfied, +how would you like the rating? +Excellent, very good or good? +Excellent, excellent. +Excellent. +Apart from this, sir, +would you like to give any reply to the department from your side, sir? +No, thank you. +Okay, sir. +Thank you for giving the valuable information. +Have a good day. +Thank you. diff --git a/Dataset/Train/Transcript/9869755453.txt b/Dataset/Train/Transcript/9869755453.txt new file mode 100644 index 0000000000000000000000000000000000000000..e3ef45bfb10b579161089ec47f862698d98dbc47 --- /dev/null +++ b/Dataset/Train/Transcript/9869755453.txt @@ -0,0 +1,86 @@ +Hello, I am Nisha from the Department of Administrative Reforms and Public Grievances. +Yes, tell me. +Sir, is anything happening in my office? +Yes, I am speaking. +Sir, you had filed a complaint online on the CT Gram Portal in the Department of Commerce on 30th May, 2023. +Sir, in connection with call number 0001195, a survey has been called to know your satisfaction level. +Sir, I would like to know that on July 7, 2023, you had been given a reply from the Department of Commerce. +Did you check it, sir? +Yes, I checked it. Then it opened, the DGFP. +Yes. So, sir, has your problem been solved? +Yes, it has been resolved. +Okay, sir. Thank you so much, sir. +So, if you are satisfied and you have been resolved, then what rating would you like to give to the Department, sir? +Excellent, very good, good. +No, yes. +Yes, this resolution. +So, I would like to give an excellent rating, ma'am. +My resolution is done, my work is done. +Thank you so much. +Yes, thank you so much, sir. +You have very good feedback. +I am sharing your feedback with the Department. +No, no. +Even after having such a result, even after the fall-off from your side, this is also a very good initiative. +Yes, yes. Thank you so much, sir. +Yes. Otherwise, sometimes an officer closes the AC. +So, he can at least know the weather. +Very good initiative. +Very good initiative. +Yes, sir. +I understood. +Sir, thank you so much for your feedback. +I am sharing your feedback with the Department. +As you are still making any complaint, the resolution can be provided to you very soon. +Is that okay, sir? +Yes, yes. +Okay, thank you. +Would you like to give any other feedback? +No, no. +Thank you. +Okay, sir. +Thank you so much. +Thank you for giving your valuable time. +Your best wishes. +Oh, okay. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you so much, sir. +Thank you. +Thank you all very much. +Thank you. +OK. +Thank you. +Now, into the comments. +This question was spokeя. +Ya una? +Ya una. +Ya una? +Ya una? +Ya una? +Ya una. +Ya una? +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. +Ya una. diff --git a/Dataset/Train/Transcript/9873860777.txt b/Dataset/Train/Transcript/9873860777.txt new file mode 100644 index 0000000000000000000000000000000000000000..4c4ef3b81b6c75e84d45e287f1947943d054c38c --- /dev/null +++ b/Dataset/Train/Transcript/9873860777.txt @@ -0,0 +1,58 @@ +Namaskar, I am from the Department of Admin. +Hello +Can you hear me? +What? +Can you hear me? +What? +Can you hear me? +Whom do you want? +Sir, I am Savita from Prachachni Shudhan Lokshika Diwaag. Can I talk to Subhash ji? +Yes +Sir, this call is regarding your grievance number 0095330. +A survey has been called to know your satisfaction level. +Did you file a complaint on the PG portal, sir? +No, I did not understand. What did you say? +Sir, did you file a complaint in the Prime Minister's office? +What? +Can you hear me now? +Yes, I can hear you. +Did you file a complaint in the Prime Minister's office? +Yes. +I filed a complaint. +Yes, sir. A survey has been called to know your satisfaction level. +But madam, I have not received it yet. +Yes. +You have closed my complaint. But I have not received the money for stepping up. +Yes, sir. Can you check the reply? Did you check the reply given to you on June 2? +Yes, I checked. +It is written that the problem is solved. The case is closed. +So, I have not received the money for stepping up. +Yes, sir. You have not solved any problem. +No, no. I have not. +Yes, sir. We will understand for your convenience. +As you have told, your problem has not been solved. +You are satisfied with this. +Yes. +What rating do you want, sir? Will you say poor or average? +What did you say, madam? +Will you give poor rating or average rating, sir? +No, no. How will you give the rating? +Our problem has not been solved. So, how will you give the rating? +Will you give poor or average rating, sir? +So, I have not received it yet. What will I say? +I mean, it is poor for you because your problem is not being solved. Right, sir? +Yes. +Yes. +I am sorry, sir, for your inconvenience. +For your inconvenience. +Would you like to appeal regarding your complaint? +Would you like to reopen the case so that it can be resolved again? +Yes, yes. I would like to appeal. +Yes, yes, sir. You rest assured. +At your request, we have registered an appeal from here. +And we will mention your feedback on this issue and cover it in the concern department. +So that you can be resolved as soon as possible, sir. +Thank you, madam. Thank you. +Welcome, sir. Would you like to give any other suggestion in this regard? +No, no. You are welcome. +Yes. Thank you, sir, for giving your valuable time. Have a good day. diff --git a/Dataset/Train/Transcript/9874040784.txt b/Dataset/Train/Transcript/9874040784.txt new file mode 100644 index 0000000000000000000000000000000000000000..e50e41dbc1798c4875e67283bd8533c0dde69651 --- /dev/null +++ b/Dataset/Train/Transcript/9874040784.txt @@ -0,0 +1,63 @@ +Namaskar, I am from the Department of Admin. +Hello +Can you hear me? +What? +Can you hear me? +What? +Can you hear me? +Whom do you want? +Sir, I am Savita from Prachachni Shudhan Lokshika Diwaag. Can I talk to Subhash ji? +Yes +Sir, this call is regarding your grievance number 0095330. +A survey has been called to know your satisfaction level. +Did you file a complaint on the PG portal, sir? +No, I did not understand. What did you say? +Sir, did you file a complaint in the Prime Minister's office? +What? +Can you hear me now? +Yes, I can hear you. +Did you file a complaint in the Prime Minister's office? +Yes. +I filed a complaint. +Yes, sir. A survey has been called to know your satisfaction level. +But, madam, I have not received it yet. +Yes. +You have closed my complaint. +But I have not received the money for stepping up yet. +Yes, sir. Can you check the reply? +Did you check the reply given to you on June 6 or June 2, sir? +Yes, I checked. +It is written that, +Problem solved. Case is closed. +So, I have not received the money for stepping up yet. +Yes, sir. Your problem has not been solved. +No, no. It has not been solved. +Yes, sir. We will try our best for your convenience. +As you said, your problem has not been solved. +This is why you are unsatisfied. +What rating do you want, sir? +Do you want to say poor or average? +What did you say, madam? +Do you want to give poor rating or average rating, sir? +No, no. How will we give rating? +Our problem has not been solved yet. +So, how will we give rating? +Do you want to give poor rating or average rating, sir? +We have not received the money for stepping up yet. +What will we say? +It means, it is poor for you because your problem has not been solved. +Right, sir? +Yes. +Yes. +We will try our best for your convenience, sir. +Do you want to appeal about your grievance? +Do you want to reopen the case so that it can be resolved again? +Yes, yes. I want to open the case again. +Yes, yes, sir. You rest assured. +We have registered an appeal from here on your request. +And we will cover the feedback of your case by mentioning it to the concern department. +So that you can be resolved as soon as possible, sir. +Yes, thank you, madam. Thank you. +Welcome, sir. Would you like to give any other suggestion in this regard? +No, no. What can I do? +Yes. Thank you, sir, for giving your valuable time. Have a good day. diff --git a/Dataset/Train/Transcript/9891024142.txt b/Dataset/Train/Transcript/9891024142.txt new file mode 100644 index 0000000000000000000000000000000000000000..4308e35942b08389c69298b9a5cb25754f7ea972 --- /dev/null +++ b/Dataset/Train/Transcript/9891024142.txt @@ -0,0 +1,16 @@ +Namaskar, I am happy to speak to the Department of Administrative Reforms and Public Grievances. +Can I speak to Jitendra ji? +Yes, Namaskar Madam. +A complaint was filed against you on the CP Gram Portal on 26th July, 2023 by the Government of Ten City, Delhi. +Your grievance number is 0005085. This is a survey call. We would like to know your level of satisfaction. +Yes. +A complaint has been filed against you by the Department of Administrative Reforms and Public Grievances. Have you checked it? +Yes, I have checked it. +Are you satisfied? +Yes, I am satisfied. +What would you like to rate your satisfaction? Good, Very Good or Excellent? +Excellent. +Thank you so much, Sir. Would you like to give any further feedback or suggestions? +No, thank you. +Okay, Sir. The feedback has been mentioned and will be forwarded. Thank you for the valuable information. Have a good day. +Thank you. diff --git a/Dataset/Train/Transcript/9898643182.txt b/Dataset/Train/Transcript/9898643182.txt new file mode 100644 index 0000000000000000000000000000000000000000..8ce1b137bacfd90440fcb065a9bed77006ab6395 --- /dev/null +++ b/Dataset/Train/Transcript/9898643182.txt @@ -0,0 +1,48 @@ +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +Hello. +5. Which number did you call? Registration number? +Yes. +Which number did you call? 1056? +Yes, sir. Your registration number is 0001127. +Sir, you have filed a complaint on 10 July 2013. +Yes. +Okay, okay. Done, done. +Yes, yes. That's what I was checking. +Yes, sir. Thank you, sir. +Sir, what would you like to say? What rating would you like to give, sir? Good, very good. +Excellent. 5 out of 5. +Thank you so much, sir. +Sir, would you like to give any other feedback or suggestion, sir? +No, there is no suggestion. +Time also takes a lot of time. +I mean, your time period is such that you have to clear it in a day. +Yes, sir. Sir, the timing of your resolution is prepared in 30 days, sir. +Okay, 30 days. 30 days. It will be fine. No problem. I am satisfied. +Okay, sir. Thank you so much, sir. Thank you for giving your time. +Okay. diff --git a/Dataset/Train/Transcript/9904028858.txt b/Dataset/Train/Transcript/9904028858.txt new file mode 100644 index 0000000000000000000000000000000000000000..3c7d872b19777cbfec306f6a534ea9d34e543f74 --- /dev/null +++ b/Dataset/Train/Transcript/9904028858.txt @@ -0,0 +1,19 @@ +Namaskar, I am speaking from Department of Administrative Reforms and Public Revenants. +Can you hear me? +Yes, we can hear you. +Sir, we have called to know your satisfaction level regarding call number 0155174. +Sir, I can know that the complaint filed by you on CP Gram Portal on 4th August, 2013 in Ministry of External Affairs, +your understanding has been completed. +Yes, it has been completed. +Sir, are you satisfied? +Yes, completely. Excellent. +Thank you, sir. We are satisfied that you are giving excellent rating level. +Thank you, sir. +Would you like to give any other feedback or suggestion to your department? +No, you all are very good department. They are doing very good work. +Keep doing like this. +So that there is no problem for the common people. +Thank you, sir. We will continue our efforts. +Thank you so much, sir. Thank you for giving us your valuable information. +Have a good day. +Okay. diff --git a/Dataset/Train/Transcript/9920697073.txt b/Dataset/Train/Transcript/9920697073.txt new file mode 100644 index 0000000000000000000000000000000000000000..01543c042f10beb5d15a3a87ed9e47cb6b8f6594 --- /dev/null +++ b/Dataset/Train/Transcript/9920697073.txt @@ -0,0 +1,55 @@ +Hello, Namaskar, I am Savita from the Department of Administrative, Reforms and Public Revenues. +Can I speak to Radhika ji? +Yes, go ahead. +Ma'am, you had posted your online complaint on the Prime Minister's portal. +The complaint number is 0069293. +We would like to know if you have checked the reply given to you by the Department on 25th August. +Are you satisfied with the reply? +I was actually checking, but as far as I understand, +the point has been taken forward. +Actually, I still need to understand a little bit. +Yes, yes, yes. +Yes, because I don't understand exactly what it is. +I received the reply yesterday itself. +So, once I have read it, I will understand and let you know. +Yes, absolutely, we can understand your problems. +We will let you know if you are able to understand. +Yes, yes. +In the reply given to you, it is written that +Dear complainant, for the sake of your complaint, +your complaint has been sent to the Head of Education, +Member Sachin Sulkavinyam Simiti. +That is, your complaint has been sent to your relevant Head of Education for further work. +This reply has been given to you by the Department. +So, are you satisfied with this reply? +Yes, absolutely. +I just wanted that the point should not be neglected. +So, thank you for that. +Yes, welcome, ma'am. +What would you like to give the rating for Santosh? +Good, very good, excellent, ma'am? +Excellent. +Thank you so much, ma'am. +Apart from this, would you like to give any other suggestion +so that it can be improved in the service? +No, absolutely. +I had left the hope that I would get a reply. +Because I had put this a long time ago. +But seeing the reply yesterday, I was very happy. +I liked it. +So, at least I replied. +Okay, I did it a little late. +But at least you listened to me. +So, I am super happy for that. +And I hope that I will also get the solution to my problem. +Absolutely. +Thank you so much, ma'am. +Thank you. +We will share your feedback with the Concern Authority +so that the solution to your problem can be solved as soon as possible. +And if you file any complaint in the future, +then you will get the solution to the problem as soon as possible. +Thank you so much. +Welcome, ma'am. +Thank you for giving us this precious time. +May God bless you. diff --git a/Dataset/Train/Transcript/9971900298.txt b/Dataset/Train/Transcript/9971900298.txt new file mode 100644 index 0000000000000000000000000000000000000000..742f71d8785c2e563c954d5e4be9bff854716432 --- /dev/null +++ b/Dataset/Train/Transcript/9971900298.txt @@ -0,0 +1,28 @@ +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Hello +Thank you, sir. diff --git a/Dataset/Train/Transcript/9983234445.txt b/Dataset/Train/Transcript/9983234445.txt new file mode 100644 index 0000000000000000000000000000000000000000..b5c17571f94e7e81ec70e0a03c62493b43731502 --- /dev/null +++ b/Dataset/Train/Transcript/9983234445.txt @@ -0,0 +1,80 @@ +Hello, I am Meera from the Department of Administrative Reforms and Public Revenues. +Am I speaking to Sitaram Prajapati ji? +Yes. +Sir, on 13th March 2013, you filed a complaint against the Central Board of Direct Income Taxes. +Yes. +Sir, you filed a survey to find out your grievance number 0014227. +It was resolved by the Department. +Sir, I would like to know if you have checked the reply of the complaint you filed. +No, I haven't. +Yes. +Which year is this, madam? +Sir, you have checked the reply. +On 13th March 2013, you filed a complaint against the Central Board of Direct Income Taxes. +No, I have also filed an assessment year. +Which assessment year is this? +I have filed four complaints against the Central Board of Direct Income Taxes. +Yes. +Sir, please remain on the line. +I will check and let you know. +Yes. +Thank you for remaining on the line. +You are satisfied? +Yes. +Thank you. +Yes, madam, sir. +Yes, madam, I have stopped this account. +Really? +Yes, sir. +Yes. +Yes, sir. +No, it is too late, and I have still not submitted the reply. +Yes, sir. +No, no, no, sir. +You are satisfied with the Brosch 함께 n +Yes, thank you, sir. Are you satisfied, sir? +Yes, yes. +Okay, sir. Thank you so much, sir. Are you satisfied, sir? +So, what rating would you like to give us, sir? +You can give us a rating of 1 to 5. +It has 1 poor, 2 average, 3 good, 4 very good, and 5 excellent, sir. +Would you like to give good, very good, or excellent, sir? +5. +5. +Yes, thank you so much, sir. +Would you like to give any other feedback or suggestion for this, sir? +Okay, sir. +Would you like to give any other suggestion, sir, to our department, sir, so that our service can be better, sir? +The suggestion is that the information that we have received from here has been removed from here. +And when a person complains about it, it is too late. +It is too late. +It is too late. +Sir, I have filed a complaint. It has been 3 to 4 months. +Yes. +Now, I have filed a complaint. +And I have 3 more complaints. +And the next assessment will be of 17 to 18 years. +I have never filed a complaint. +I have filed 4 complaints. +Yes. +So, this is a different situation. +Yes, sir. +Yes, sir. +We will be sorry for the delay, sir. +Your feedback, sir, we will mention it and forward it to our concerned department, sir. +We will try, sir, that if you lose grievance next time, +then whenever a problem arises, sir, then the problem can be resolved, sir. +Yes, ma'am. +I have filed a complaint about this, but I did not examine the decision. +I have notС recurrently filed proposals yet. +Sir, based on his son's request for adoption, sir. +For his son's till now. +Sir, the solution that was given in that recording will be given to you. +Sir, then you will be forced to call back, sir, from the survey departmentor, sir. +Ma'am, I have filed a complaint about this concern, but I did not do Punkjust today. +Okay, Sir. +Sir, which feedback do you have for our concern department to share. +Sir. +Sorry to disturb you, sir. +Okay, sir. Thank you so much, sir, for giving us your precious time. Thank you, sir. Have a good day, sir. +Okay, thank you. diff --git a/Dataset/Train/Transcript/9991990800.txt b/Dataset/Train/Transcript/9991990800.txt new file mode 100644 index 0000000000000000000000000000000000000000..2a52c6cb9bef7b7f16b3ef2edb35ef78b0ae5332 --- /dev/null +++ b/Dataset/Train/Transcript/9991990800.txt @@ -0,0 +1,158 @@ +Hello sir, I am Shankit from Department of Administrative and Consumer Services. +Tell me sir. +I am Naresh Ji Shofari. +Yes sir. +Naresh Ji, thank you. +Sir, a complaint was filed on CT Gram Portal by you. +Yes sir. +On 23rd May. +Yes sir. +The complaint you filed was regarding CTPing. +We used to sell a flip card online. +You filed a complaint regarding a flip card, Havel, Borsel. +Right sir? +Yes sir. +The complaint number that we have is 01069868. +A survey is called to get your satisfaction regarding that. +I wanted to know, from our concern department, +the answer to your complaint, did you check it? +No sir, we did not check it. +But the solution was, +the flip card team has said that they will check it further. +And will control the things that are happening. +Yes sir. +They have given you the answer in this. +I will tell you that. +They have given you this, sir. +They have given you a letter by attaching it to this. +Okay? +Yes. +And in the letter, it is said that, +the manager of Flip Card Court, Panipat, +Pushpender Putra Jasveer Singh, +resident of Warf, Pint Pond, Asikandabad, +district Burans, +has been arrested. +And the complaint is that, +the statement has been issued that, +the two of us have agreed with each other regarding my belongings. +And the e-card will help me to complete my loss in return for my belongings. +I do not want to take any action against his complaint. +Right sir? +Yes sir. +Yes. +Yes. +Tell me sir. +Yes sir. +I want to tell you one thing, sir. +Yes sir. +That means, +there is such a big scam going on, +although Flip Card has helped me a little, +but Amazon, Flip Card, Misho, +if you look at all three companies, +then the company is not wrong anywhere. +Neither Flip Card is wrong, +nor Amazon is wrong, +nor Misho is wrong. +Because they have packets daily, +daily, +packets go in the number of lakhs. +So, +this is a normal thing, +that the packet item also comes out, +it also gets missed, +it also breaks. +So, +the company gives a policy in that, +that we have to pay some amount of money, +that we have to pay some amount of money, +that we have to pay some amount of money, +that we have to pay some amount of money, +that we have to pay some amount of money, +that we have to pay some amount of money, +not full, +50%, +40%, +they give us a claim, +that the person who is selling the goods, +should not have a loss. +But in between, +the courier company in between, +the boys who work there, +they work for 10 to 12 thousand rupees. +I understood, sir. +They work for 10 to 12 thousand rupees. +I understood, sir. +I understood, sir. +What they do is, +let's say, +you have booked shoes, +I have sent you shoes. +Now, +two conditions are there, +that you will opt for shoes in two conditions, +that you will opt for shoes in two conditions, +either you will have time to come to you, +or you will not be able to come to you, +and you go to the market, +and you find some shoes. +You bought them, +and canceled the order. +Secondly, +I vecesice you receive an order. +And you see Sides were small. +And you see Sides were small. +You saw the prove, +and saw that you're small. +You returned it. +Now, +there is no fault for the customer anywhere. +He simply did this, +canceled. +Secondly, +he returned the same item. +Now the boy, +he does what? +the boy, +if looks in the seeing eye, +now what is done, +or if you have worn your old shoes in the present, he will put those shoes back. +I understood what you said. I mentioned it as you said. +You told a very good thing. +Your feedback is being shared by the concern department. +Sir, would you like to say something good on the basis of your consent or would you like to say something very good about the solution given to you? +It is very good, sir. +Thank you very much, sir. +Would you like to give any other feedback or suggestion from your side to the concern department? +Sir, the suggestion is that the government should pay a little attention to this side. +The big companies are not wrong, but there is such a big scam going on in the middle. +Let's talk about Panipat. +In Panipat, let's assume that there were around 5000 sellers who sold their goods for the sake of Corona. +And as a result, there was a big scam. +Now, more than half of them are sitting with a loss. +If I tell you myself, the loss of my Flipkart is around 25 lakhs. +And when we file a complaint against them, they assume that why are you filing a complaint against us? +You should file a complaint against the company. +Although we know who is doing the fault. +I have also filed a complaint against Amazon. +I have not filed a complaint against CP Gram here, but I have filed a complaint against CM Window in Haryana. +And it has been about three months since that complaint was filed. +Four police officers have changed it. +But they haven't come yet. +I mean, what do they think of themselves? +Because they haven't reached the point yet. +And nothing has happened yet. +Sir, what you have said is being shared with you by us in the concern department. +Okay, sir. +And we will try to make our service better. +Okay, sir. +Okay, sir. +Thank you. +Thank you very much for giving us valuable time. +Have a good day. +Thank you, sir. +Namaskar. +Okay. +Bye. +Bye. diff --git a/Dataset/Train/Transcript/_6201459692.txt b/Dataset/Train/Transcript/_6201459692.txt new file mode 100644 index 0000000000000000000000000000000000000000..7409e5b28352400178c8ecd370e2640e5eaf34b6 --- /dev/null +++ b/Dataset/Train/Transcript/_6201459692.txt @@ -0,0 +1,62 @@ +Hello +Hello +Hello, I am talking to Department of Administrative Reforms and Public grievance . Can you hear me? +Yes, tell me. +Hello, I am talking to Mr. Siddharth. +Yes +Did you judge the case in the CT Gram Portal? +Where? +In the CT Gram Portal. +About what? +Did you judge the case? +Did you judge the case in the Central Board of Interest Taxes and Customs? +On 15th May. +About the Public grievance Portal? +Yes +Yes, so the CT Gram has called you. +Actually, I am traveling right now. I am in a train. +Yes +So, if I can call you later, it would be better. +Earlier, I had already spoken to you and asked you to open it. +So, your server has not been completed yet. So, I have to call you again. +Sir, your complaint number is 0101550. You have to reply to this. Have you checked it? +No, I am not satisfied. +You are not satisfied? +Okay, I will call you later. Can you tell me the reason why you are not satisfied? +There is no resolution in it. +When I sent my problem, there was no resolution. +Okay. +I did not get any resolution. +Okay, sir. If I go to CT Gram, I will follow your complaint from here. Okay, sir? +So, what rating do you want? 4 or 4? +4. +4. +Okay. +If I go to CT Gram, I will follow your complaint from here. Okay, sir? +Regarding this? +Yes. +If you want to get this result, regarding this, you can file a complaint again. +Sure. +If you want to get this result, you can file a complaint again. +Now, I will not go to Apple. +Okay. +Now, my communication is going on. +Okay, sir. +I will call you later. +So, I will continue. +After that, I will think about the next step. +Okay, sir. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. +Thank you. diff --git a/Dataset/Train/Transcript/_6392727577.txt b/Dataset/Train/Transcript/_6392727577.txt new file mode 100644 index 0000000000000000000000000000000000000000..ffc8518cdf70e0adf9201f6a67f5e7ba191f3c30 --- /dev/null +++ b/Dataset/Train/Transcript/_6392727577.txt @@ -0,0 +1,55 @@ +Namaskar, I am speaking from Choturi Home Team Public Prevalence. +Where are you speaking from? +I am speaking from Neena Bhishnu. +Where are you speaking from? +I am speaking from Sikar Vibhash New Delhi. +I am speaking from Neena Bhishnu. +Yes, tell me. +Sir, we have received a call regarding the legal journey of Santosh. +You filed a complaint on May 15, 2013 at the PG Hotel. +Correct. +Can you tell us about the solution given by the department? +I didn't get any reply from there. +You didn't get any reply from there? +No, I didn't get any reply from there. +I filed a complaint on May 15, 2013. +After that, I didn't get any reply or message. +As I am able to check, you got a reply that +in the case of Srimati's Pension, +Neena's Pahooja has been sent to CPO by PPO Sankhya +on the basis of the PPO number of CAO. +Sir, did you get any help from the department? +Yes, I got the EPTO number on 2nd June. +Sir, did you get any help on this? +Sir, did you get any help on this? +No, I didn't get any help. +Sorry, Sir. +If you are not satisfied with the reply given by the department, +can your appeal be repeated? +Actually, I had also filed a reminder to you. +No, Sir. +If you are not satisfied with the reply given by the department, +can your appeal be repeated? +Actually, the EPTO number has been given to me. +I don't have any other form. +I haven't received any other dues. +Sorry, Sir. +I want to know from you. +If your problem is not solved, +then can your appeal be repeated? +So, what will happen to it? +Your problem will be solved, Sir. +Then please do it. +Okay, Sir. +I have registered your appeal. +I am mentioning you as a victim. +Sir, the investigation will be repeated. +You will get the proper resolution of this as soon as possible. +But, they have just given me this much message that +the PPO has not got any response from the department. +The only thing is that the project is in the TPO. +The rest of the people have not received the dues yet. +Sir, you have mentioned that the work will be done from Rs 3000. +We are mentioning your credit card. +Thank you for giving us your valuable time. +Thank you. diff --git a/Dataset/Train/Transcript/_7013980396.txt b/Dataset/Train/Transcript/_7013980396.txt new file mode 100644 index 0000000000000000000000000000000000000000..a89171d04cae92a545c586f904d7bad01d2a96c3 --- /dev/null +++ b/Dataset/Train/Transcript/_7013980396.txt @@ -0,0 +1,63 @@ +Namaskar. I am Prathima from Department of Administrative Reforms and Public Grievances. +Yes ma'am. +I have got a survey call from the P.G portal. Is this from Madhur Gupta? +Yes ma'am. +What is your grievance number? +3538 +No sir. Your grievance number is 0003539 +Yes 3539. +In that case, I have got a survey call from the P.G portal. +Sir, I have got a survey call from the P.G portal. Is this from Madhur Gupta? +Yes ma'am. +Thank you sir. +Sir, the complaint of Chakkar Bank has been closed. +Yes ma'am. +Sir, the complaint has been closed. +Sir, what is your reply from the Department of Administrative Reforms and Public Grievances? +I have got a reply from the Department of Administrative Reforms and Public Grievances. +Sir, what is your reply? Are you satisfied or not satisfied? +Yes ma'am. +Are you satisfied or not satisfied? +I am not satisfied at all ma'am. I have been complaining for the last 6-7 months. +The Department repeatedly complains about this. +Now see this, I have got a refund from Dai Lago. +They say that when your country of origin comes from there, we will give it to you. +So, that is an internal matter of your department. +You can chase it, get consent from there, and get it done. +Why should the customer suffer in this? +Now think ma'am, I have got a refund from 2020 for the last 2-3 years. +Now I am sitting here for 23 years. +I am not satisfied at all. +I have been complaining for the last 3-4 times on this matter. +They repeatedly give the same reply and close it. +Okay. +Sir, I apologize for the inconvenience. +Sir, I would like to share a feedback with you. +Sir, I would like to know that you are not satisfied with the reply. +You have not found a solution to it. +So, do you want to appeal against your grievance? +Sir, when your grievance closes and you open it again, where will it work again? +Ma'am, they will give the same reply again. +Sir, I apologize for the inconvenience. +You are being mentioned here. +Yes, I have mentioned that he is not satisfied. +Give him a proper reply. +You do that internally. +You can do something from your end. +So, see. +Put it in this. +I am not satisfied. +If I put the same program again, they will put the same again and close the reply. +You will also not be able to do anything. +Yes, sir. +So, ma'am, there is no proper solution to this problem. +Okay. +Thank you. +Sir, I apologize for the inconvenience. +You are sharing the same feedback. +Sir, you are being mentioned here that you are being given the same reply. +Yes, yes. +Okay, sir. +Thank you for giving your valuable time. +Have a good day. +Okay. diff --git a/Dataset/Train/Transcript/_7042020939.txt b/Dataset/Train/Transcript/_7042020939.txt new file mode 100644 index 0000000000000000000000000000000000000000..f66d90aeec31bf2fdbe03fcbe66c71b67450b970 --- /dev/null +++ b/Dataset/Train/Transcript/_7042020939.txt @@ -0,0 +1,48 @@ +Namaskar, I am Prashma from the Department of Administrative Reforms and Public Re-Answers. +Yes, tell me. +I am Jeeva from KMRT. +Yes, tell me. +This is your call number 0003212. You have been called for a survey. +It will take 2 minutes to talk to you. +What do you mean? I don't understand. On which number are you calling? +The number you called for was the CP portion. +It is not related to that. It is a survey call, sir. +Which call did I call for? +You can check it. It is for CP Grants. +We have your clearance. +You have been mentioned here. +You called for a survey on the Central Board of Customs. +What did you call for? +Sir. +Are you talking about GST, madam? +Yes, sir. +What? +Yes, sir. What did you call for GST regarding the PG portal thing? +No, no. That came to me, madam. I told them that my work is done. +Okay. So, are you satisfied with the solution given to you, sir? +Absolutely. There is no issue, madam. +Thank you, sir. +If you are satisfied with it, then how will you give it to the department, sir? +Good. Very good. +Very good. +Very good, sir. Very good. +My work is done perfectly. There is no issue. +Okay. Thank you, sir. +Would you like to suggest anything to the department? +What? +Would you like to suggest anything to the department? Any suggestion? +No, there is no suggestion. The discussion is fine, madam. +The process is done according to the process. +I thought that my work was a little late. +Yes. +But there is no issue. The rest is fine. +Madam, my work is done. So, there is no issue. +Yes. +The rest is fine. You have done a very good job. +Yes. Okay. Thank you, sir. +If you are satisfied with the delivery, then you can share it with the department. +Okay, madam. +If you are satisfied with the delivery, then you don't have to face such a situation. +Okay, madam. +Thank you for understanding your value, sir. +Okay. diff --git a/Dataset/Train/Transcript/_7501327719.txt b/Dataset/Train/Transcript/_7501327719.txt new file mode 100644 index 0000000000000000000000000000000000000000..2525fe2cc1d6e2705f40c3db4276a7636596ec28 --- /dev/null +++ b/Dataset/Train/Transcript/_7501327719.txt @@ -0,0 +1,83 @@ +Hello +Namaskar to all, I am Shashmin Kishore and I am here on behalf of Lok Shikaiya Diwag +A complaint has been filed against you on the basis of C.P.Gram +Yes +Is it from Rohit Suresh? +Yes +Your complaint number is 0073375 and you filed a complaint on 6th April 2013 +Okay, which department is this related to? Tell me +Health and Family Welfare +Health and Family Welfare? +Yes +I am dissatisfied with this +The officer who has given the reply, I have written a letter to our Prime Minister +He has not even read the letter properly +He has no idea what he wants to do and what reply he is giving +And despite being a senior officer, he gets such replies +People feel that they should not give such suggestions +This is how officers behave +Okay sir +Mr. Anuj has closed this reply +I have a complaint against him as well +I understand what you are saying sir +And the feedback that you have given +As you have said that I give my opinion to the Prime Minister +So he has closed it +Yes +So the senior officers who are sitting here +Do officers not know how to read English? +Yes +So what rating would you like to mention to the department? +Zero rating +I have mentioned that there is zero rating +Give him zero rating +And give him zero rating against the officer +I am going to file a complaint against him +So would you like to reopen your complaint Mr. Rohit? +Yes, reopen it +In this case sir, your complaint is being reopened and is being forwarded to the concerned department +Yes +And write a complaint against the officer +Write a complaint against Mr. Anuj +Yes sir +If you want to give any other suggestion to the department, you can give any suggestion sir +Tell him to read it properly +Whatever he has done, he has to read it properly +Mr. Rohit, your feedback is being shared in the concerned department +Okay sir +Okay thank you +What is your name? +Ankit +Ankit +From where are you speaking? +Sir, I am Prashashni Sudhar and I am from New Delhi +Sir, the complaint against Mr. Anuj has been reported on your social media portal +Okay, I understand +Okay +I am from the survey department +Okay +And your feedback is being shared by the concerned department +Okay +You can open it Mr. Rohit +Yes sir +And send me an email +Okay sir +You will be given a reply on the registered email id +And you can check the status of your appeal online on the citygram portal +Okay +That your appeal has been done and your appeal has been submitted +Okay sir +Thank you +Okay sir +Thank you +Okay +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you +Thank you