Upload Google Reviews Automation.json

Workflows/N8N_Workflows/GoogleReview_Automation/Google Reviews Automation.json

@@ -0,0 +1,718 @@
+{
+  "name": "Google Reviews Automation",
+  "nodes": [
+    {
+      "parameters": {
+        "pollTimes": {
+          "item": [
+            {
+              "mode": "everyMinute"
+            }
+          ]
+        },
+        "account": {
+          "__rl": true,
+          "value": "accounts/112359161525876857659",
+          "mode": "list",
+          "cachedResultName": "mouad Mouad"
+        },
+        "location": {
+          "__rl": true,
+          "value": "locations/8151693557096422588",
+          "mode": "list",
+          "cachedResultName": "locations/8151693557096422588"
+        }
+      },
+      "id": "e34a545e-1efc-4a22-be77-b31e5727beeb",
+      "name": "Monitor New Reviews",
+      "type": "n8n-nodes-base.googleBusinessProfileTrigger",
+      "position": [
+        -2480,
+        -112
+      ],
+      "typeVersion": 1,
+      "credentials": {
+        "googleBusinessProfileOAuth2Api": {
+          "id": "mHNIT5TeMvmdBkZH",
+          "name": "Google Business Profile account"
+        }
+      }
+    },
+    {
+      "parameters": {
+        "assignments": {
+          "assignments": [
+            {
+              "id": "1",
+              "name": "reviewText",
+              "type": "string",
+              "value": "={{ $json.comment }}"
+            },
+            {
+              "id": "2",
+              "name": "rating",
+              "type": "number",
+              "value": "={{ $json.starRating }}"
+            },
+            {
+              "id": "3",
+              "name": "reviewerName",
+              "type": "string",
+              "value": "={{ $json.reviewer.displayName }}"
+            },
+            {
+              "id": "4",
+              "name": "reviewId",
+              "type": "string",
+              "value": "={{ $json.reviewId }}"
+            },
+            {
+              "id": "5",
+              "name": "reviewDate",
+              "type": "string",
+              "value": "={{ $json.createTime }}"
+            }
+          ]
+        },
+        "options": {
+          "ignoreConversionErrors": true
+        }
+      },
+      "id": "de9b6122-09b9-4057-bdc3-dfa17c626fa8",
+      "name": "Extract Review Data",
+      "type": "n8n-nodes-base.set",
+      "position": [
+        -2256,
+        -112
+      ],
+      "typeVersion": 3.4
+    },
+    {
+      "parameters": {
+        "conditions": {
+          "options": {
+            "caseSensitive": true,
+            "leftValue": "",
+            "typeValidation": "strict",
+            "version": 2
+          },
+          "conditions": [
+            {
+              "id": "check_negative",
+              "operator": {
+                "type": "string",
+                "operation": "equals"
+              },
+              "leftValue": "={{ $json.output.sentiment }}",
+              "rightValue": "negative"
+            }
+          ],
+          "combinator": "and"
+        },
+        "options": {}
+      },
+      "id": "55463ed4-31c6-4275-be06-aae65e2f5ecf",
+      "name": "Is Negative Review?",
+      "type": "n8n-nodes-base.if",
+      "position": [
+        -1680,
+        -112
+      ],
+      "typeVersion": 2.2
+    },
+    {
+      "parameters": {
+        "authentication": "oAuth2",
+        "operation": "sendAndWait",
+        "select": "channel",
+        "channelId": {
+          "__rl": true,
+          "value": "C09GSTTLTNG",
+          "mode": "list",
+          "cachedResultName": "errors-handling-tickets"
+        },
+        "message": "=\n🚨 REVIEW APPROVAL NEEDED\n\nSummary : {{ $('Basic LLM Chain').item.json.output.summary }}\n\n⭐ Rating: {{ $('Monitor New Reviews').item.json.starRating }} ⭐\n👤 Customer: {{ $('Monitor New Reviews').item.json.reviewer.displayName }}\n\n📝 CUSTOMER REVIEW:\n{{ $('Monitor New Reviews').item.json.comment }}\n\n🤖 AI SUGGESTED REPLY:\n{{ $json.output.draftedReply }}\n---\nClick Approve to send this reply, or Decline to discard.\n\n",
+        "approvalOptions": {
+          "values": {
+            "approvalType": "double"
+          }
+        },
+        "options": {}
+      },
+      "id": "209f953a-7ee1-4d90-92b4-a301bcbd149a",
+      "name": "Slack - Request Approval",
+      "type": "n8n-nodes-base.slack",
+      "typeVersion": 2.3,
+      "position": [
+        -1456,
+        -208
+      ],
+      "webhookId": "7b495e67-7e9b-4603-940b-01f46f03a90c",
+      "credentials": {
+        "slackOAuth2Api": {
+          "id": "fVclEXygO5u0nPia",
+          "name": "Slack account"
+        }
+      }
+    },
+    {
+      "parameters": {
+        "operation": "append",
+        "documentId": {
+          "__rl": true,
+          "value": "1C0Jspcv2Xj9EiMOS3qCi5MUw-kugGLWZh8HDY3KtPDI",
+          "mode": "list",
+          "cachedResultName": "google_reviews_logging_template",
+          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1C0Jspcv2Xj9EiMOS3qCi5MUw-kugGLWZh8HDY3KtPDI/edit?usp=drivesdk"
+        },
+        "sheetName": {
+          "__rl": true,
+          "value": 544803624,
+          "mode": "list",
+          "cachedResultName": "google_reviews_logging_template.csv",
+          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1C0Jspcv2Xj9EiMOS3qCi5MUw-kugGLWZh8HDY3KtPDI/edit#gid=544803624"
+        },
+        "columns": {
+          "mappingMode": "defineBelow",
+          "value": {
+            "ReviewDate": "={{ $('Extract Review Data').item.json.reviewDate }}",
+            "ReviewID": "={{ $('Extract Review Data').item.json.reviewId }}",
+            "Reviewer": "={{ $('Extract Review Data').item.json.reviewerName }}",
+            "Rating": "={{ $('Extract Review Data').item.json.rating }}",
+            "ReviewText": "={{ $('Extract Review Data').item.json.reviewText }}",
+            "Sentiment": "={{ $('Basic LLM Chain').item.json.output.sentiment }}",
+            "SentimentScore": "={{ $('Basic LLM Chain').item.json.output.sentimentScore }}",
+            "AI-Reply": "={{ $('Basic LLM Chain').item.json.output.draftedReply }}",
+            "FinalReply": "={{ $data.comment }}",
+            "PostedToGoogle": "={{ $json.updateTime }}"
+          },
+          "matchingColumns": [],
+          "schema": [
+            {
+              "id": "ReviewDate",
+              "displayName": "ReviewDate",
+              "required": false,
+              "defaultMatch": false,
+              "display": true,
+              "type": "string",
+              "canBeUsedToMatch": true,
+              "removed": false
+            },
+            {
+              "id": "ReviewID",
+              "displayName": "ReviewID",
+              "required": false,
+              "defaultMatch": false,
+              "display": true,
+              "type": "string",
+              "canBeUsedToMatch": true,
+              "removed": false
+            },
+            {
+              "id": "Reviewer",
+              "displayName": "Reviewer",
+              "required": false,
+              "defaultMatch": false,
+              "display": true,
+              "type": "string",
+              "canBeUsedToMatch": true,
+              "removed": false
+            },
+            {
+              "id": "Rating",
+              "displayName": "Rating",
+              "required": false,
+              "defaultMatch": false,
+              "display": true,
+              "type": "string",
+              "canBeUsedToMatch": true,
+              "removed": false
+            },
+            {
+              "id": "ReviewText",
+              "displayName": "ReviewText",
+              "required": false,
+              "defaultMatch": false,
+              "display": true,
+              "type": "string",
+              "canBeUsedToMatch": true,
+              "removed": false
+            },
+            {
+              "id": "Sentiment",
+              "displayName": "Sentiment",
+              "required": false,
+              "defaultMatch": false,
+              "display": true,
+              "type": "string",
+              "canBeUsedToMatch": true,
+              "removed": false
+            },
+            {
+              "id": "SentimentScore",
+              "displayName": "SentimentScore",
+              "required": false,
+              "defaultMatch": false,
+              "display": true,
+              "type": "string",
+              "canBeUsedToMatch": true,
+              "removed": false
+            },
+            {
+              "id": "AI-Reply",
+              "displayName": "AI-Reply",
+              "required": false,
+              "defaultMatch": false,
+              "display": true,
+              "type": "string",
+              "canBeUsedToMatch": true,
+              "removed": false
+            },
+            {
+              "id": "FinalReply",
+              "displayName": "FinalReply",
+              "required": false,
+              "defaultMatch": false,
+              "display": true,
+              "type": "string",
+              "canBeUsedToMatch": true,
+              "removed": false
+            },
+            {
+              "id": "PostedToGoogle",
+              "displayName": "PostedToGoogle",
+              "required": false,
+              "defaultMatch": false,
+              "display": true,
+              "type": "string",
+              "canBeUsedToMatch": true,
+              "removed": false
+            }
+          ],
+          "attemptToConvertTypes": false,
+          "convertFieldsToString": false
+        },
+        "options": {}
+      },
+      "id": "9c820bfa-6cf2-4b7a-bd80-3baa6b357b52",
+      "name": "Log to Google Sheets",
+      "type": "n8n-nodes-base.googleSheets",
+      "position": [
+        -560,
+        -112
+      ],
+      "typeVersion": 4.6,
+      "credentials": {
+        "googleSheetsOAuth2Api": {
+          "id": "cqc0aG1cc1RyiagA",
+          "name": "Google Sheets account"
+        }
+      }
+    },
+    {
+      "parameters": {
+        "promptType": "define",
+        "text": "=Analyze this customer review and provide a response:\n\nCUSTOMER NAME: {{ $json.reviewerName }}\nRATING: {{ $json.rating }}/5\nREVIEW TEXT: {{ $json.reviewText }}\n\nProvide your response as JSON with these exact fields:\n- sentiment: (string) \"positive\" or \"negative\" or \"neutral\"\n- sentimentScore: (number) 0-100 confidence percentage\n- draftedReply: (string) your professional response to the customer\n- summary: (string, only if sentiment is negative) brief 1-sentence summary of their complaint\n\nRespond ONLY with the JSON object. No markdown, no code blocks, just the JSON.",
+        "hasOutputParser": true,
+        "messages": {
+          "messageValues": [
+            {
+              "message": "=You are a professional customer service AI assistant. \n\nYour job is to:  1. Analyze the sentiment of a customer review \n\n2. Draft an appropriate professional reply based on the sentiment \n\n3. If the review is negative, provide a brief summary of the complaint  \n\nYou must respond ONLY with valid JSON. No additional text.  \n\nFor positive/neutral reviews: Be warm, grateful, and genuine. For negative reviews: Be empathetic, professional, and solution-focused.  \n\nAll replies must be under 100 words."
+            }
+          ]
+        },
+        "batching": {}
+      },
+      "type": "@n8n/n8n-nodes-langchain.chainLlm",
+      "typeVersion": 1.7,
+      "position": [
+        -2032,
+        -112
+      ],
+      "id": "e25cc4bd-2c5b-439d-ad24-982b6004fcda",
+      "name": "Basic LLM Chain"
+    },
+    {
+      "parameters": {
+        "options": {}
+      },
+      "type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
+      "typeVersion": 1,
+      "position": [
+        -2048,
+        112
+      ],
+      "id": "36a800f6-d19e-4106-a3ba-65e5ff637998",
+      "name": "OpenRouter Chat Model",
+      "credentials": {
+        "openRouterApi": {
+          "id": "Uh6EhUnlPGQ0AEYw",
+          "name": "OpenRouter account"
+        }
+      }
+    },
+    {
+      "parameters": {
+        "schemaType": "manual",
+        "inputSchema": "{\n  \"type\": \"object\",\n  \"properties\": {\n    \"sentiment\": {\n      \"type\": \"string\",\n      \"description\": \"positive, negative\"\n    },\n    \"sentimentScore\": {\n      \"type\": \"number\",\n      \"description\": \"0-100 confidence\"\n    },\n    \"draftedReply\": {\n      \"type\": \"string\",\n      \"description\": \"The reply text\"\n    },\n    \"summary\": {\n      \"type\": \"string\",\n      \"description\": \"Summary if negative\"\n    }\n  }\n}"
+      },
+      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
+      "typeVersion": 1.3,
+      "position": [
+        -1856,
+        112
+      ],
+      "id": "610b9d70-6b0e-49a1-addb-f202f75235a7",
+      "name": "Structured Output Parser"
+    },
+    {
+      "parameters": {
+        "conditions": {
+          "options": {
+            "caseSensitive": true,
+            "leftValue": "",
+            "typeValidation": "strict",
+            "version": 2
+          },
+          "conditions": [
+            {
+              "id": "73178ad4-60f4-4591-8584-9be7903cbb9f",
+              "leftValue": "={{ $json.data.approved }}",
+              "rightValue": "",
+              "operator": {
+                "type": "boolean",
+                "operation": "true",
+                "singleValue": true
+              }
+            }
+          ],
+          "combinator": "and"
+        },
+        "options": {}
+      },
+      "type": "n8n-nodes-base.if",
+      "typeVersion": 2.2,
+      "position": [
+        -1232,
+        -208
+      ],
+      "id": "dde24943-f847-4957-af96-b8b6485e7321",
+      "name": "If"
+    },
+    {
+      "parameters": {
+        "authentication": "oAuth2",
+        "operation": "sendAndWait",
+        "select": "channel",
+        "channelId": {
+          "__rl": true,
+          "value": "C09GSTTLTNG",
+          "mode": "list",
+          "cachedResultName": "errors-handling-tickets"
+        },
+        "message": "=Draft your reply for this review \n\nClient Review : {{ $('Monitor New Reviews').item.json.comment }}\n\nwe'll post it to Google Maps immediately ",
+        "responseType": "freeText",
+        "options": {
+          "appendAttribution": false
+        }
+      },
+      "type": "n8n-nodes-base.slack",
+      "typeVersion": 2.3,
+      "position": [
+        -1008,
+        -112
+      ],
+      "id": "f3b9dc1f-18bc-406b-9aee-f65ed25f9f4c",
+      "name": "Send message and wait for response",
+      "webhookId": "298952f2-3717-4b05-9741-0432a94cd43d",
+      "credentials": {
+        "slackOAuth2Api": {
+          "id": "fVclEXygO5u0nPia",
+          "name": "Slack account"
+        }
+      }
+    },
+    {
+      "parameters": {
+        "resource": "review",
+        "operation": "reply",
+        "account": {
+          "__rl": true,
+          "value": "accounts/112359161525876857659",
+          "mode": "list",
+          "cachedResultName": "mouad Mouad"
+        },
+        "location": {
+          "__rl": true,
+          "value": "locations/8151693557096422588",
+          "mode": "list",
+          "cachedResultName": "locations/8151693557096422588"
+        },
+        "review": {
+          "__rl": true,
+          "value": "={{ $('Monitor New Reviews').item.json.reviewId }}",
+          "mode": "id"
+        },
+        "reply": "={{ $json.output.draftedReply }}",
+        "requestOptions": {}
+      },
+      "id": "e061b0b4-a312-4243-880d-9db887ad68a2",
+      "name": "PositiveReviewReply",
+      "type": "n8n-nodes-base.googleBusinessProfile",
+      "position": [
+        -784,
+        80
+      ],
+      "typeVersion": 1,
+      "credentials": {
+        "googleBusinessProfileOAuth2Api": {
+          "id": "mHNIT5TeMvmdBkZH",
+          "name": "Google Business Profile account"
+        }
+      }
+    },
+    {
+      "parameters": {
+        "resource": "review",
+        "operation": "reply",
+        "account": {
+          "__rl": true,
+          "value": "accounts/112359161525876857659",
+          "mode": "list",
+          "cachedResultName": "mouad Mouad"
+        },
+        "location": {
+          "__rl": true,
+          "value": "locations/8151693557096422588",
+          "mode": "list",
+          "cachedResultName": "locations/8151693557096422588"
+        },
+        "review": {
+          "__rl": true,
+          "value": "={{ $('Extract Review Data').item.json.reviewId }}",
+          "mode": "id"
+        },
+        "reply": "={{ $('Basic LLM Chain').item.json.output.draftedReply }}",
+        "requestOptions": {}
+      },
+      "id": "fdd6dba8-17c8-4c78-81f1-f3cb9d6786b4",
+      "name": "NegativeReplyAI",
+      "type": "n8n-nodes-base.googleBusinessProfile",
+      "position": [
+        -784,
+        -304
+      ],
+      "typeVersion": 1,
+      "credentials": {
+        "googleBusinessProfileOAuth2Api": {
+          "id": "mHNIT5TeMvmdBkZH",
+          "name": "Google Business Profile account"
+        }
+      }
+    },
+    {
+      "parameters": {
+        "resource": "review",
+        "operation": "reply",
+        "account": {
+          "__rl": true,
+          "value": "accounts/112359161525876857659",
+          "mode": "list",
+          "cachedResultName": "mouad Mouad"
+        },
+        "location": {
+          "__rl": true,
+          "value": "locations/8151693557096422588",
+          "mode": "list",
+          "cachedResultName": "locations/8151693557096422588"
+        },
+        "review": {
+          "__rl": true,
+          "value": "={{ $('Extract Review Data').item.json.reviewId }}",
+          "mode": "id"
+        },
+        "reply": "={{ $json.data.text }}",
+        "requestOptions": {}
+      },
+      "id": "341bd98c-0e12-43bd-a270-88b094a448dd",
+      "name": "NegativeReplyHuman",
+      "type": "n8n-nodes-base.googleBusinessProfile",
+      "position": [
+        -784,
+        -112
+      ],
+      "typeVersion": 1,
+      "credentials": {
+        "googleBusinessProfileOAuth2Api": {
+          "id": "mHNIT5TeMvmdBkZH",
+          "name": "Google Business Profile account"
+        }
+      }
+    }
+  ],
+  "pinData": {},
+  "connections": {
+    "Monitor New Reviews": {
+      "main": [
+        [
+          {
+            "node": "Extract Review Data",
+            "type": "main",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "Extract Review Data": {
+      "main": [
+        [
+          {
+            "node": "Basic LLM Chain",
+            "type": "main",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "Slack - Request Approval": {
+      "main": [
+        [
+          {
+            "node": "If",
+            "type": "main",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "Log to Google Sheets": {
+      "main": [
+        []
+      ]
+    },
+    "Basic LLM Chain": {
+      "main": [
+        [
+          {
+            "node": "Is Negative Review?",
+            "type": "main",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "OpenRouter Chat Model": {
+      "ai_languageModel": [
+        [
+          {
+            "node": "Basic LLM Chain",
+            "type": "ai_languageModel",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "Structured Output Parser": {
+      "ai_outputParser": [
+        [
+          {
+            "node": "Basic LLM Chain",
+            "type": "ai_outputParser",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "Is Negative Review?": {
+      "main": [
+        [
+          {
+            "node": "Slack - Request Approval",
+            "type": "main",
+            "index": 0
+          }
+        ],
+        [
+          {
+            "node": "PositiveReviewReply",
+            "type": "main",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "If": {
+      "main": [
+        [
+          {
+            "node": "NegativeReplyAI",
+            "type": "main",
+            "index": 0
+          }
+        ],
+        [
+          {
+            "node": "Send message and wait for response",
+            "type": "main",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "Send message and wait for response": {
+      "main": [
+        [
+          {
+            "node": "NegativeReplyHuman",
+            "type": "main",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "PositiveReviewReply": {
+      "main": [
+        [
+          {
+            "node": "Log to Google Sheets",
+            "type": "main",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "NegativeReplyAI": {
+      "main": [
+        [
+          {
+            "node": "Log to Google Sheets",
+            "type": "main",
+            "index": 0
+          }
+        ]
+      ]
+    },
+    "NegativeReplyHuman": {
+      "main": [
+        [
+          {
+            "node": "Log to Google Sheets",
+            "type": "main",
+            "index": 0
+          }
+        ]
+      ]
+    }
+  },
+  "active": false,
+  "settings": {
+    "executionOrder": "v1"
+  },
+  "versionId": "85526ba1-eb9b-4b95-a762-10828f437757",
+  "meta": {
+    "templateCredsSetupCompleted": true,
+    "instanceId": "66c58b798d3adbdaf64a47b3041d335e10015ca13cec5104fbf9f568a82eba73"
+  },
+  "id": "dhJDjJR6j23OFurA",
+  "tags": []
+}