{
  "name": "Google Reviews Automation",
  "nodes": [
    {
      "parameters": {
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        },
        "account": {
          "__rl": true,
          "value": "accounts/112359161525876857659",
          "mode": "list",
          "cachedResultName": "mouad Mouad"
        },
        "location": {
          "__rl": true,
          "value": "locations/8151693557096422588",
          "mode": "list",
          "cachedResultName": "locations/8151693557096422588"
        }
      },
      "id": "e34a545e-1efc-4a22-be77-b31e5727beeb",
      "name": "Monitor New Reviews",
      "type": "n8n-nodes-base.googleBusinessProfileTrigger",
      "position": [
        -2480,
        -112
      ],
      "typeVersion": 1,
      "credentials": {
        "googleBusinessProfileOAuth2Api": {
          "id": "mHNIT5TeMvmdBkZH",
          "name": "Google Business Profile account"
        }
      }
    },
    {
      "parameters": {
        "assignments": {
          "assignments": [
            {
              "id": "1",
              "name": "reviewText",
              "type": "string",
              "value": "={{ $json.comment }}"
            },
            {
              "id": "2",
              "name": "rating",
              "type": "number",
              "value": "={{ $json.starRating }}"
            },
            {
              "id": "3",
              "name": "reviewerName",
              "type": "string",
              "value": "={{ $json.reviewer.displayName }}"
            },
            {
              "id": "4",
              "name": "reviewId",
              "type": "string",
              "value": "={{ $json.reviewId }}"
            },
            {
              "id": "5",
              "name": "reviewDate",
              "type": "string",
              "value": "={{ $json.createTime }}"
            }
          ]
        },
        "options": {
          "ignoreConversionErrors": true
        }
      },
      "id": "de9b6122-09b9-4057-bdc3-dfa17c626fa8",
      "name": "Extract Review Data",
      "type": "n8n-nodes-base.set",
      "position": [
        -2256,
        -112
      ],
      "typeVersion": 3.4
    },
    {
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "leftValue": "",
            "typeValidation": "strict",
            "version": 2
          },
          "conditions": [
            {
              "id": "check_negative",
              "operator": {
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json.output.sentiment }}",
              "rightValue": "negative"
            }
          ],
          "combinator": "and"
        },
        "options": {}
      },
      "id": "55463ed4-31c6-4275-be06-aae65e2f5ecf",
      "name": "Is Negative Review?",
      "type": "n8n-nodes-base.if",
      "position": [
        -1680,
        -112
      ],
      "typeVersion": 2.2
    },
    {
      "parameters": {
        "authentication": "oAuth2",
        "operation": "sendAndWait",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "value": "C09GSTTLTNG",
          "mode": "list",
          "cachedResultName": "errors-handling-tickets"
        },
        "message": "=\n🚨 REVIEW APPROVAL NEEDED\n\nSummary : {{ $('Basic LLM Chain').item.json.output.summary }}\n\n⭐ Rating: {{ $('Monitor New Reviews').item.json.starRating }} ⭐\n👤 Customer: {{ $('Monitor New Reviews').item.json.reviewer.displayName }}\n\n📝 CUSTOMER REVIEW:\n{{ $('Monitor New Reviews').item.json.comment }}\n\n🤖 AI SUGGESTED REPLY:\n{{ $json.output.draftedReply }}\n---\nClick Approve to send this reply, or Decline to discard.\n\n",
        "approvalOptions": {
          "values": {
            "approvalType": "double"
          }
        },
        "options": {}
      },
      "id": "209f953a-7ee1-4d90-92b4-a301bcbd149a",
      "name": "Slack - Request Approval",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 2.3,
      "position": [
        -1456,
        -208
      ],
      "webhookId": "7b495e67-7e9b-4603-940b-01f46f03a90c",
      "credentials": {
        "slackOAuth2Api": {
          "id": "fVclEXygO5u0nPia",
          "name": "Slack account"
        }
      }
    },
    {
      "parameters": {
        "operation": "append",
        "documentId": {
          "__rl": true,
          "value": "1C0Jspcv2Xj9EiMOS3qCi5MUw-kugGLWZh8HDY3KtPDI",
          "mode": "list",
          "cachedResultName": "google_reviews_logging_template",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1C0Jspcv2Xj9EiMOS3qCi5MUw-kugGLWZh8HDY3KtPDI/edit?usp=drivesdk"
        },
        "sheetName": {
          "__rl": true,
          "value": 544803624,
          "mode": "list",
          "cachedResultName": "google_reviews_logging_template.csv",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1C0Jspcv2Xj9EiMOS3qCi5MUw-kugGLWZh8HDY3KtPDI/edit#gid=544803624"
        },
        "columns": {
          "mappingMode": "defineBelow",
          "value": {
            "ReviewDate": "={{ $('Extract Review Data').item.json.reviewDate }}",
            "ReviewID": "={{ $('Extract Review Data').item.json.reviewId }}",
            "Reviewer": "={{ $('Extract Review Data').item.json.reviewerName }}",
            "Rating": "={{ $('Extract Review Data').item.json.rating }}",
            "ReviewText": "={{ $('Extract Review Data').item.json.reviewText }}",
            "Sentiment": "={{ $('Basic LLM Chain').item.json.output.sentiment }}",
            "SentimentScore": "={{ $('Basic LLM Chain').item.json.output.sentimentScore }}",
            "AI-Reply": "={{ $('Basic LLM Chain').item.json.output.draftedReply }}",
            "FinalReply": "={{ $data.comment }}",
            "PostedToGoogle": "={{ $json.updateTime }}"
          },
          "matchingColumns": [],
          "schema": [
            {
              "id": "ReviewDate",
              "displayName": "ReviewDate",
              "required": false,
              "defaultMatch": false,
              "display": true,
              "type": "string",
              "canBeUsedToMatch": true,
              "removed": false
            },
            {
              "id": "ReviewID",
              "displayName": "ReviewID",
              "required": false,
              "defaultMatch": false,
              "display": true,
              "type": "string",
              "canBeUsedToMatch": true,
              "removed": false
            },
            {
              "id": "Reviewer",
              "displayName": "Reviewer",
              "required": false,
              "defaultMatch": false,
              "display": true,
              "type": "string",
              "canBeUsedToMatch": true,
              "removed": false
            },
            {
              "id": "Rating",
              "displayName": "Rating",
              "required": false,
              "defaultMatch": false,
              "display": true,
              "type": "string",
              "canBeUsedToMatch": true,
              "removed": false
            },
            {
              "id": "ReviewText",
              "displayName": "ReviewText",
              "required": false,
              "defaultMatch": false,
              "display": true,
              "type": "string",
              "canBeUsedToMatch": true,
              "removed": false
            },
            {
              "id": "Sentiment",
              "displayName": "Sentiment",
              "required": false,
              "defaultMatch": false,
              "display": true,
              "type": "string",
              "canBeUsedToMatch": true,
              "removed": false
            },
            {
              "id": "SentimentScore",
              "displayName": "SentimentScore",
              "required": false,
              "defaultMatch": false,
              "display": true,
              "type": "string",
              "canBeUsedToMatch": true,
              "removed": false
            },
            {
              "id": "AI-Reply",
              "displayName": "AI-Reply",
              "required": false,
              "defaultMatch": false,
              "display": true,
              "type": "string",
              "canBeUsedToMatch": true,
              "removed": false
            },
            {
              "id": "FinalReply",
              "displayName": "FinalReply",
              "required": false,
              "defaultMatch": false,
              "display": true,
              "type": "string",
              "canBeUsedToMatch": true,
              "removed": false
            },
            {
              "id": "PostedToGoogle",
              "displayName": "PostedToGoogle",
              "required": false,
              "defaultMatch": false,
              "display": true,
              "type": "string",
              "canBeUsedToMatch": true,
              "removed": false
            }
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {}
      },
      "id": "9c820bfa-6cf2-4b7a-bd80-3baa6b357b52",
      "name": "Log to Google Sheets",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        -560,
        -112
      ],
      "typeVersion": 4.6,
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "cqc0aG1cc1RyiagA",
          "name": "Google Sheets account"
        }
      }
    },
    {
      "parameters": {
        "promptType": "define",
        "text": "=Analyze this customer review and provide a response:\n\nCUSTOMER NAME: {{ $json.reviewerName }}\nRATING: {{ $json.rating }}/5\nREVIEW TEXT: {{ $json.reviewText }}\n\nProvide your response as JSON with these exact fields:\n- sentiment: (string) \"positive\" or \"negative\" or \"neutral\"\n- sentimentScore: (number) 0-100 confidence percentage\n- draftedReply: (string) your professional response to the customer\n- summary: (string, only if sentiment is negative) brief 1-sentence summary of their complaint\n\nRespond ONLY with the JSON object. No markdown, no code blocks, just the JSON.",
        "hasOutputParser": true,
        "messages": {
          "messageValues": [
            {
              "message": "=You are a professional customer service AI assistant. \n\nYour job is to:  1. Analyze the sentiment of a customer review \n\n2. Draft an appropriate professional reply based on the sentiment \n\n3. If the review is negative, provide a brief summary of the complaint  \n\nYou must respond ONLY with valid JSON. No additional text.  \n\nFor positive/neutral reviews: Be warm, grateful, and genuine. For negative reviews: Be empathetic, professional, and solution-focused.  \n\nAll replies must be under 100 words."
            }
          ]
        },
        "batching": {}
      },
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "typeVersion": 1.7,
      "position": [
        -2032,
        -112
      ],
      "id": "e25cc4bd-2c5b-439d-ad24-982b6004fcda",
      "name": "Basic LLM Chain"
    },
    {
      "parameters": {
        "options": {}
      },
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
      "typeVersion": 1,
      "position": [
        -2048,
        112
      ],
      "id": "36a800f6-d19e-4106-a3ba-65e5ff637998",
      "name": "OpenRouter Chat Model",
      "credentials": {
        "openRouterApi": {
          "id": "Uh6EhUnlPGQ0AEYw",
          "name": "OpenRouter account"
        }
      }
    },
    {
      "parameters": {
        "schemaType": "manual",
        "inputSchema": "{\n  \"type\": \"object\",\n  \"properties\": {\n    \"sentiment\": {\n      \"type\": \"string\",\n      \"description\": \"positive, negative\"\n    },\n    \"sentimentScore\": {\n      \"type\": \"number\",\n      \"description\": \"0-100 confidence\"\n    },\n    \"draftedReply\": {\n      \"type\": \"string\",\n      \"description\": \"The reply text\"\n    },\n    \"summary\": {\n      \"type\": \"string\",\n      \"description\": \"Summary if negative\"\n    }\n  }\n}"
      },
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "typeVersion": 1.3,
      "position": [
        -1856,
        112
      ],
      "id": "610b9d70-6b0e-49a1-addb-f202f75235a7",
      "name": "Structured Output Parser"
    },
    {
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "leftValue": "",
            "typeValidation": "strict",
            "version": 2
          },
          "conditions": [
            {
              "id": "73178ad4-60f4-4591-8584-9be7903cbb9f",
              "leftValue": "={{ $json.data.approved }}",
              "rightValue": "",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              }
            }
          ],
          "combinator": "and"
        },
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      },
      "type": "n8n-nodes-base.if",
      "typeVersion": 2.2,
      "position": [
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      ],
      "id": "dde24943-f847-4957-af96-b8b6485e7321",
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    },
    {
      "parameters": {
        "authentication": "oAuth2",
        "operation": "sendAndWait",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "value": "C09GSTTLTNG",
          "mode": "list",
          "cachedResultName": "errors-handling-tickets"
        },
        "message": "=Draft your reply for this review \n\nClient Review : {{ $('Monitor New Reviews').item.json.comment }}\n\nwe'll post it to Google Maps immediately ",
        "responseType": "freeText",
        "options": {
          "appendAttribution": false
        }
      },
      "type": "n8n-nodes-base.slack",
      "typeVersion": 2.3,
      "position": [
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      ],
      "id": "f3b9dc1f-18bc-406b-9aee-f65ed25f9f4c",
      "name": "Send message and wait for response",
      "webhookId": "298952f2-3717-4b05-9741-0432a94cd43d",
      "credentials": {
        "slackOAuth2Api": {
          "id": "fVclEXygO5u0nPia",
          "name": "Slack account"
        }
      }
    },
    {
      "parameters": {
        "resource": "review",
        "operation": "reply",
        "account": {
          "__rl": true,
          "value": "accounts/112359161525876857659",
          "mode": "list",
          "cachedResultName": "mouad Mouad"
        },
        "location": {
          "__rl": true,
          "value": "locations/8151693557096422588",
          "mode": "list",
          "cachedResultName": "locations/8151693557096422588"
        },
        "review": {
          "__rl": true,
          "value": "={{ $('Monitor New Reviews').item.json.reviewId }}",
          "mode": "id"
        },
        "reply": "={{ $json.output.draftedReply }}",
        "requestOptions": {}
      },
      "id": "e061b0b4-a312-4243-880d-9db887ad68a2",
      "name": "PositiveReviewReply",
      "type": "n8n-nodes-base.googleBusinessProfile",
      "position": [
        -784,
        80
      ],
      "typeVersion": 1,
      "credentials": {
        "googleBusinessProfileOAuth2Api": {
          "id": "mHNIT5TeMvmdBkZH",
          "name": "Google Business Profile account"
        }
      }
    },
    {
      "parameters": {
        "resource": "review",
        "operation": "reply",
        "account": {
          "__rl": true,
          "value": "accounts/112359161525876857659",
          "mode": "list",
          "cachedResultName": "mouad Mouad"
        },
        "location": {
          "__rl": true,
          "value": "locations/8151693557096422588",
          "mode": "list",
          "cachedResultName": "locations/8151693557096422588"
        },
        "review": {
          "__rl": true,
          "value": "={{ $('Extract Review Data').item.json.reviewId }}",
          "mode": "id"
        },
        "reply": "={{ $('Basic LLM Chain').item.json.output.draftedReply }}",
        "requestOptions": {}
      },
      "id": "fdd6dba8-17c8-4c78-81f1-f3cb9d6786b4",
      "name": "NegativeReplyAI",
      "type": "n8n-nodes-base.googleBusinessProfile",
      "position": [
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      ],
      "typeVersion": 1,
      "credentials": {
        "googleBusinessProfileOAuth2Api": {
          "id": "mHNIT5TeMvmdBkZH",
          "name": "Google Business Profile account"
        }
      }
    },
    {
      "parameters": {
        "resource": "review",
        "operation": "reply",
        "account": {
          "__rl": true,
          "value": "accounts/112359161525876857659",
          "mode": "list",
          "cachedResultName": "mouad Mouad"
        },
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          "__rl": true,
          "value": "locations/8151693557096422588",
          "mode": "list",
          "cachedResultName": "locations/8151693557096422588"
        },
        "review": {
          "__rl": true,
          "value": "={{ $('Extract Review Data').item.json.reviewId }}",
          "mode": "id"
        },
        "reply": "={{ $json.data.text }}",
        "requestOptions": {}
      },
      "id": "341bd98c-0e12-43bd-a270-88b094a448dd",
      "name": "NegativeReplyHuman",
      "type": "n8n-nodes-base.googleBusinessProfile",
      "position": [
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      ],
      "typeVersion": 1,
      "credentials": {
        "googleBusinessProfileOAuth2Api": {
          "id": "mHNIT5TeMvmdBkZH",
          "name": "Google Business Profile account"
        }
      }
    }
  ],
  "pinData": {},
  "connections": {
    "Monitor New Reviews": {
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          {
            "node": "Extract Review Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Extract Review Data": {
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            "type": "main",
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          }
        ]
      ]
    },
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          {
            "node": "If",
            "type": "main",
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          }
        ]
      ]
    },
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      ]
    },
    "Basic LLM Chain": {
      "main": [
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          {
            "node": "Is Negative Review?",
            "type": "main",
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          }
        ]
      ]
    },
    "OpenRouter Chat Model": {
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          {
            "node": "Basic LLM Chain",
            "type": "ai_languageModel",
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          }
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      ]
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    "Structured Output Parser": {
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          {
            "node": "Slack - Request Approval",
            "type": "main",
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          }
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            "node": "PositiveReviewReply",
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          }
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            "type": "main",
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    "NegativeReplyAI": {
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            "type": "main",
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}