| Sentence,Label |
| We got this sorted within an hour and have received the exemption form after which one of the Turkish Airlines representatives charged these poor elderly people an extra 2 thousand dollars for a flight which departs IN 3 DAYS.,1 |
| This was done knowing that they speak no English and that they are old.,1 |
| THEY WERE ROBBED AND TAKEN ADVANTAGE OF.,1 |
| This will be taken to fair trading to make sure no elderly person ever has to go through this again.,1 |
| You denied a refund for the first flight AND the second ticket too which we tried to reschedule.,1 |
| "In every attempt to help my grandparents out I was denied help, denied to reschedule and denied our money back EVEN THO THIS WAS CLEARLY A SCAM.",1 |
| This will be taken to court and fair trading to ensure that no other elderly person experiences this again.,1 |
| This is sad and money desperate.,1 |
| They are still in the middle of Istanbul with no money and no help.,1 |
| So pathetic and disgusting.,1 |
| You have no care for your customers.,1 |
| Just because they are old and foreign doesn’t give you the right to take advantage.,1 |
| Sent from my iPhone,3 |
| I arrived at the check-in desk 1 hour 20 minutes before my flight and the manager barked at me that they closed the registration half an hour ago.,1 |
| Closing check-in almost two hours before a flight is just ridiculous!,1 |
| This makes me believe that they oversold tickets and closed registration when filled up all seats.,1 |
| I lost a lot of money and time because of this.,1 |
| "Very disappointed, will not choose this airline again.",1 |
| My flight was on 12/14/21 last week.,3 |
| I tried to contact their office in Tehran several times to ask about Covid registrations but they didn't answer and one time that they did there was a message in Turkish!!!,1 |
| Who the hell is supposed to understand Turkish there?,1 |
| "Finally I took the test on 12/12/21, 2 days before flight.",3 |
| "Here's the worst part: when I went to the airport to check in, they told me my test results are not valid, it has to be 24 hours before flight!!!",1 |
| How am I supposed to know that?!,1 |
| "They didn't even email me about this new regulations which, as they said, was from a week before!!!",1 |
| I am a frequent flyer and assumed the test should be within 72 hours.,1 |
| "I took four Turkish Airlines flights within the month of November, 2021.",3 |
| Each flight had an on-time departure and each arrived earlier than their scheduled landing time.,5 |
| On each flight the service was extremely professional and very proficient service.,5 |
| "In Beirut and Istanbul’s new airport I really enjoyed their Business Class Lounges, especially in IST.",5 |
| "If you really want to have a great flight I strongly suggest that you try Turkish Airlines, you will not regret it, trust me.",5 |
| "It was a very horrible customer service ticketing, different informations and one of them even gave me a wrong information, made me almost won't be able to get the flight in 24h.",1 |
| Stressful not very hopeful even after paying the highest class in business class they seemed never care.,1 |
| Need to learn how to talk to a customer especially for a new customer that willing to give it a try!,1 |
| "One guy told me ""you are wrong and there is nothing I can do to help you""",1 |
| Was a waste of money!,1 |
| "Hello, My name is Marwa Hijazi.",3 |
| My booking number was : Brisbane - Beirut: 5PBUFV and I am also returning with you in February.,3 |
| I am sending this email to send a huge complaint of paying for an Aisle seat and a special meal and receiving non.,1 |
| I ate the food offered to me on both flights because I had no other food on me.,1 |
| My stomach reacted to the meat as I had no other option since they told me my name wasn't on the list.,1 |
| "Other than that, I am claustrophobic and have lower back pain problems and both times I was placed inside and not on an aisle seat.",1 |
| "This is my first time on Turkish Airlines and I am extremely disappointed in your accuracy to charge me for special meals and seats, but yet not committing to ensuring them to your clients.",1 |
| This was literally a horrible experience.,1 |
| I am a frequent traveler and with this experience I cannot recommend or think to book again.,1 |
| I would also like to be refunded for the money I put for these special requests which were not at all met and were on the account of my health.,1 |
| It took me a couple of days after to recover as I had extremely long flights.,1 |
| Marwa Hijazi Hij.marwa@hotmail.com,3 |
| I am stuck in Finland for more than a month due to Covid.,3 |
| Trying to reschedule my flight is becoming a nightmare.,1 |
| There is no direct contact to the management and my matter despite of being emergency and urgent is not handled quick.,1 |
| Even the emergency response is no sooner than 7 days which is pathetic.,1 |
| I'm still just hanging in the middle.,1 |
| Every passing day is causing me anxiety and I'm not happy with the service at all.,1 |
| Something as simple as a reschedule shouldn't take this long.,1 |
| Customer service sucks.,1 |
| And I will never travel with Turkish and would not recommend anyone else either.,1 |
| This is the worst customer service ever.,1 |
| Customer service was rubbish worse then biman rude bad mannered the food was bad overall the worst experience traveling on a plane along with the Turkish airline and biman all three pathetic,1 |
| "My daughter flew last night with this airline, Dublin - Istanbul - Dubai",3 |
| When they got to Istanbul they took off without at least 20 passengers connecting.,1 |
| "Rude rude rude staff, no help at all to my daughter, and then charged an additional $800 for a new flight which she got this evening, she as a young single travelling alone was left stranded din Istanbul airport on her own with nobody to help her only rude rude rude staff.",1 |
| She eventually got a room in the hotel inside the airport and additional 135 Euros for the room.,1 |
| "In my 40 years of travel have I ever encounter such a scam, leaving 20 passengers stranded and then charge them all $800 nice bit of profit.",1 |
| Avoid like the plague this airline SCAMMERS SCAMMERS SCAMMERS - NEVER FLY WITH with this airline.,1 |
| Most dishonest and unhelpful airline in the world.,1 |
| "As a Business Class passenger on Turkish Airlines' 16/12/2021 flight to Dubai – Izmir, our parcel, which we delivered with a fragile label on it, was opened and the inside of the parcel weighing 15.8 kg and dimensions of 58.2 x 36.7 x 24.6 cm were opened.",1 |
| Our dehumidifier was stolen.,1 |
| "Before the outside of the box was delivered in Dubai, it was wrapped very tightly with a stretch like a shell by the authorities at Dubai Airport, and fragile labels were attached to different places on the parcel.",5 |
| "Since our suitcases and 2 boxes were carried by the carriers, we were only able to realize the situation when the packages were delivered to us in front of our house, and as soon as we realized it, we opened a file on the subject.",1 |
| "This packaging, which I mentioned above, was made very professionally, the packaging on it was cut with a razor or similar very sharp tool, and the packaging was removed like a shell.",1 |
| "Unfortunately, THY did nothing and did not attempt to do anything and dismissed the issue with an answer like ""I wish you could send it by cargo"".",1 |
| We are shocked and condemned.,1 |
| Legal process studies have been initiated both in the United Arab Emirates and in Turkish Courts regarding the theft in question.,1 |
