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Why? | App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I hav... | Functionality, Functionality, Functionality | Questions display, Scrolling, Content | negative, negative, negative | Functionality - Questions display - negative, Functionality - Scrolling - negative, Functionality - Content - negative | ### USER: Why?: App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the ques... | 284 |
Seems much slower and have to reload | This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill i... | Performance, Functionality | Search Functionality, Order Tracking | Negative, Negative | Performance - Search Functionality - Negative, Functionality - Order Tracking - Negative | ### USER: Seems much slower and have to reload: This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” ... | 158 |
0 STAR RATING! DON'T USE!! | I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without lo... | App Security, App Security, App Security | Security Measures, Customer Service, Account Recovery | Negative, Negative, Negative | App Security - Security Measures - Negative, App Security - Customer Service - Negative, App Security - Account Recovery - Negative | ### USER: 0 STAR RATING! DON'T USE!!: I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that suppose... | 227 |
Good app | I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an x... | App Functionality, App Functionality, Pricing, App Features | Search engine, Navigation, Pricing, Shipping | negative, negative, negative, negative | App Functionality - Search engine - negative, App Functionality - Navigation - negative, Pricing - Pricing - negative, App Features - Shipping - negative | ### USER: Good app: I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so fa... | 176 |
Addictive Shopping App | I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I... | Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Delivery, Delivery | Variety, Pricing, Speed, Deals, Convenience, Environmental friendliness | positive, positive, positive, positive, positive, positive | Shopping Experience - Variety - positive, Shopping Experience - Pricing - positive, Shopping Experience - Speed - positive, Shopping Experience - Deals - positive, Delivery - Convenience - positive, Delivery - Environmental friendliness - positive | ### USER: Addictive Shopping App: I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving lo... | 454 |
Orders | For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer represen... | Service, Service | Delivery Time, Customer Support | Negative, Negative | Service - Delivery Time - Negative, Service - Customer Support - Negative | ### USER: Orders: For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a... | 66 |
No sharing | I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this inf... | App, App | Sharing, Sharing | negative, positive | App - Sharing - negative, App - Sharing - positive | ### USER: No sharing: I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wa... | 194 |
I HATE THIS APP | I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own ... | Security, Security, Product, Feature | Information Leak, Theft, Quality, Review Authenticity | Negative, Negative, Negative, Negative | Security - Information Leak - Negative, Security - Theft - Negative, Product - Quality - Negative, Feature - Review Authenticity - Negative | ### USER: I HATE THIS APP: I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. ... | 229 |
Not Sure? | I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you... | Products/Services, Products/Services, Products/Services | Deals, Case, Case | Positive, Positive, Neutral | Products/Services - Deals - Positive, Products/Services - Case - Positive, Products/Services - Case - Neutral | ### USER: Not Sure?: I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber ove... | 467 |
This app used to be good | Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a da... | - E-commerce, - E-commerce, - Product Quality | Cart, Price, Physical damage | Negative, Negative, Negative | - E-commerce - Cart - Negative, - E-commerce - Price - Negative, - Product Quality - Physical damage - Negative | ### USER: This app used to be good: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike ... | 415 |
Good but could be great | I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I ... | - Functionality, - Functionality, - Functionality, - Functionality | Filtering, Notification, Reply System, Reply Visibility | Negative, Negative, Negative, Negative | - Functionality - Filtering - Negative, - Functionality - Notification - Negative, - Functionality - Reply System - Negative, - Functionality - Reply Visibility - Negative | ### USER: Good but could be great: I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply messa... | 247 |
Only If I could give it zero stars... | I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and... | App, Website, App | Usability, Security, Performance | Negative, Negative, Negative | App - Usability - Negative, Website - Security - Negative, App - Performance - Negative | ### USER: Only If I could give it zero stars...: I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have... | 135 |
I want receipts | It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packagi... | App-Features | Invoicing | Negative | App-Features - Invoicing - Negative | ### USER: I want receipts: It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because i... | 111 |
Exchange Policy is Horrible | I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. Ho... | Customer Service, Customer Service, Customer Service | Communication, Helpfulness, Professionalism | negative, negative, negative | Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Customer Service - Professionalism - negative | ### USER: Exchange Policy is Horrible: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did every... | 302 |
Could be great - SOOO INVASIVE!!! | Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major cull... | Privacy | Data collection | Negative | Privacy - Data collection - Negative | ### USER: Could be great - SOOO INVASIVE!!!: Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Deta... | 190 |
Doesn’t function on iPad properly | When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it ... | Functionality, Functionality, Functionality, Functionality | Search, Categories, Delivery, User Interface | Negative, Negative, Negative, Negative | Functionality - Search - Negative, Functionality - Categories - Negative, Functionality - Delivery - Negative, Functionality - User Interface - Negative | ### USER: Doesn’t function on iPad properly: When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items b... | 243 |
Stop moving the “get a callback/chat with a rep” feature every 2 weeks!! | I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But... | User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features | Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features | negative, negative, negative, negative, negative, negative, positive | User Interface - Location - negative, User Interface - Navigation - negative, Customer Service - Availability - negative, Customer Service - Responsiveness - negative, Customer Service - CS Automation - negative, Features - Inessential Features - negative, Features - Essential Features - positive | ### USER: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your... | 99 |
Cart | I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why ... | Navigation, Filtering | Cart, Car seat | negative, negative | Navigation - Cart - negative, Filtering - Car seat - negative | ### USER: Cart: I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very i... | 181 |
Use to love prime. Stopping after 5 yrs. | I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions.... | Shopping, Shopping, Shopping, Shopping, Shopping | Restocking Fee, Missed Deliveries, Grocery Freshness, Fake Reviews, Limited Refunds | Negative, Negative, Negative, Negative, Negative | Shopping - Restocking Fee - Negative, Shopping - Missed Deliveries - Negative, Shopping - Grocery Freshness - Negative, Shopping - Fake Reviews - Negative, Shopping - Limited Refunds - Negative | ### USER: Use to love prime. Stopping after 5 yrs.: I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is c... | 294 |
Amazing!!!! | So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were b... | Customer Service | Assistance | positive | Customer Service - Assistance - positive | ### USER: Amazing!!!!: So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account ba... | 238 |
Lists view | This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that t... | App | Lists view | Negative | App - Lists view - Negative | ### USER: Lists view: This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists... | 398 |
Sharing Items with people. | I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for adv... | Usage | Sharing | negative | Usage - Sharing - negative | ### USER: Sharing Items with people.: I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as... | 50 |
Great app, but… | I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could ... | App Usage, App Usage | Usability, Logging Out | Positive, Negative | App Usage - Usability - Positive, App Usage - Logging Out - Negative | ### USER: Great app, but…: I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the log... | 350 |
Problem with updates | Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live ... | Delivery | Tracking | negative | Delivery - Tracking - negative | ### USER: Problem with updates: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no upd... | 447 |
Confusing interface, order won’t cancel bug... | The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled ha... | App-Review, App-Review, App-Review, App-Review, App-Review | Interface, Ordering, Convenience, Selection, Pricing | Negative, Negative, Positive, Positive, Positive | App-Review - Interface - Negative, App-Review - Ordering - Negative, App-Review - Convenience - Positive, App-Review - Selection - Positive, App-Review - Pricing - Positive | ### USER: Confusing interface, order won’t cancel bug...: The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But t... | 478 |
Absolutely Hate the New UI and Color Crime | I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent mor... | UI, Design | User Interface, Color Scheme | negative, negative | UI - User Interface - negative, Design - Color Scheme - negative | ### USER: Absolutely Hate the New UI and Color Crime: I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a v... | 0 |
Delivery and Communication Failure | Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tu... | Delivery, Delivery, Delivery, Delivery, Delivery | Communication, Driver, Compensation, Replacement, Customer Service | negative, negative, negative, negative, negative | Delivery - Communication - negative, Delivery - Driver - negative, Delivery - Compensation - negative, Delivery - Replacement - negative, Delivery - Customer Service - negative | ### USER: Delivery and Communication Failure: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a ... | 485 |
DO NOT like the latest update | I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to lo... | App | Usage | Negative | App - Usage - Negative | ### USER: DO NOT like the latest update: I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item... | 321 |
Crappy layout | Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet ... | Functionality, Functionality, Functionality, Registration, Functionality | User Interface, Navigability, Message Center, Profile Customization, Review System | Negative, Negative, Negative, Negative, Negative | Functionality - User Interface - Negative, Functionality - Navigability - Negative, Functionality - Message Center - Negative, Registration - Profile Customization - Negative, Functionality - Review System - Negative | ### USER: Crappy layout: Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that s... | 281 |
Would let my light bill be overdue before I got rid of my Prime membership | They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wro... | Ordering, Ordering, Customer Service, Ordering, Ordering | Price, Delivery, Customer Service, Variety, Freebies | positive, positive, positive, positive, positive | Ordering - Price - positive, Ordering - Delivery - positive, Customer Service - Customer Service - positive, Ordering - Variety - positive, Ordering - Freebies - positive | ### USER: Would let my light bill be overdue before I got rid of my Prime membership: They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about the... | 71 |
App pages won’t display as a full page | Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half ... | - App Interface, - App Interface, - Customer Service, - Purchase | Page Display, Item Detail Screen, Communication, Subscription | Negative, Negative, Negative, Negative | - App Interface - Page Display - Negative, - App Interface - Item Detail Screen - Negative, - Customer Service - Communication - Negative, - Purchase - Subscription - Negative | ### USER: App pages won’t display as a full page: Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the ap... | 26 |
Good app, 3 major improvements needed | 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere bet... | App features, App features, Navigation | Dark Mode, Scrolling, Back Button | negative, negative, negative | App features - Dark Mode - negative, App features - Scrolling - negative, Navigation - Back Button - negative | ### USER: Good app, 3 major improvements needed: 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on someth... | 115 |
Issue with the wish lists page | I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I ... | Functionality | Wish lists | Negative | Functionality - Wish lists - Negative | ### USER: Issue with the wish lists page: I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale.... | 174 |
Need MUCH better password recovery support | Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to ... | Security, Security | Password recovery, Two-way verification | negative, negative | Security - Password recovery - negative, Security - Two-way verification - negative | ### USER: Need MUCH better password recovery support: Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another emai... | 324 |
Getting worse | I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and y... | Shopping | Try before you buy | negative | Shopping - Try before you buy - negative | ### USER: Getting worse: I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before y... | 202 |
Please read | Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be si... | Delivery, Delivery | Shipping, Delivery time | negative, negative | Delivery - Shipping - negative, Delivery - Delivery time - negative | ### USER: Please read: Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to ... | 173 |
Bad filters, easy to order, wide selection, a lot of fake reviews | There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There ... | - Features, - Features, - Information, - Usability, - Usability, - Selection | Filters, Filter options, Reviews, Ordering, App interface, Variety | negative, negative, negative, positive, positive, positive | - Features - Filters - negative, - Features - Filter options - negative, - Information - Reviews - negative, - Usability - Ordering - positive, - Usability - App interface - positive, - Selection - Variety - positive | ### USER: Bad filters, easy to order, wide selection, a lot of fake reviews: There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that am... | 339 |
Next, Previous so annoying | I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying... | Usability | Navigation | Negative | Usability - Navigation - Negative | ### USER: Next, Previous so annoying: I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you ... | 283 |
Lacks security features. | I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind... | Security | security features | negative | Security - security features - negative | ### USER: Lacks security features.: I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financ... | 199 |
App makes things harder | The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes tim... | Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation | Findability, Navigability, Responsiveness, Resolution, Transparency | negative, negative, positive, negative, negative | Ease of Use - Findability - negative, Ease of Use - Navigability - negative, Customer Service - Responsiveness - positive, Customer Service - Resolution - negative, Moderation - Transparency - negative | ### USER: App makes things harder: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists lookin... | 30 |
Application Bugs | First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes,... | Functionality, Functionality, Functionality | Bug Reporting, Details View, Image Viewing | Negative, Negative, Negative | Functionality - Bug Reporting - Negative, Functionality - Details View - Negative, Functionality - Image Viewing - Negative | ### USER: Application Bugs: First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select... | 108 |
Never received 2 packages | I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and t... | Customer Service, Customer Service, Delivery | Issue Reporting, Refund, Order Fulfillment | negative, negative, negative | Customer Service - Issue Reporting - negative, Customer Service - Refund - negative, Delivery - Order Fulfillment - negative | ### USER: Never received 2 packages: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I ... | 267 |
Filter and sort don’t work that good | I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, th... | App, App | Sort, Filter | Negative, Negative | App - Sort - Negative, App - Filter - Negative | ### USER: Filter and sort don’t work that good: I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probabl... | 406 |
Loved it until changes | I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the comp... | App-Experience | Order Status Tracking | negative | App-Experience - Order Status Tracking - negative | ### USER: Loved it until changes: I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders ... | 327 |
Basically Great.. | The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is over... | App, App, App | Usability, Cancellation Process, Profiles | Negative, Negative, Positive | App - Usability - Negative, App - Cancellation Process - Negative, App - Profiles - Positive | ### USER: Basically Great..: The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… ... | 144 |
I hate this app. The worst customer service imaginable | I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that accoun... | Customer Service, Customer Service, Customer Service | Overall Experience, Responsiveness, Helpfulness | Negative, Negative, Negative | Customer Service - Overall Experience - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative | ### USER: I hate this app. The worst customer service imaginable: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just... | 14 |
My Wife has a problem | My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of... | Experience | App | Negative | Experience - App - Negative | ### USER: My Wife has a problem: My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home fr... | 361 |
Problems with latest version | Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. ... | Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality | Looping errors, Unable to place order, Unable to display orders, Unable to login, App hangs, Slow loading, App usefulness | Negative, Negative, Negative, Negative, Negative, Negative, Negative | Functionality - Looping errors - Negative, Functionality - Unable to place order - Negative, Functionality - Unable to display orders - Negative, Functionality - Unable to login - Negative, Functionality - App hangs - Negative, Functionality - Slow loading - Negative, Functionality - App usefulness - Negative | ### USER: Problems with latest version: Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for sh... | 38 |
App Display has changed on my IPad! | I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the i... | App Usability | Display | negative | App Usability - Display - negative | ### USER: App Display has changed on my IPad!: I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used t... | 394 |
gets worse with every update | I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the opti... | App Functionality, App Functionality, App Appearance | Description, Navigation, Design | Negative, Negative, Negative | App Functionality - Description - Negative, App Functionality - Navigation - Negative, App Appearance - Design - Negative | ### USER: gets worse with every update: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product descri... | 155 |
Amazing, besides what the other reviews say!! | This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault.... | Delivery, Delivery, App, App, Company | Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service | Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive | Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive | ### USER: Amazing, besides what the other reviews say!!: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasin... | 289 |
Deliveries | Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond ... | Delivery | Delivery | negative | Delivery - Delivery - negative | ### USER: Deliveries: Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our... | 407 |
What happened? | This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give ... | Usability, Usability | Navigation, Scrolling | negative, negative | Usability - Navigation - negative, Usability - Scrolling - negative | ### USER: What happened?: This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite sc... | 124 |
What happened to the app?? | It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anymore, instead having to go back each ti... | Interface, Interface, Features | Appearance, Navigation, Read reviews link | negative, negative, negative | Interface - Appearance - negative, Interface - Navigation - negative, Features - Read reviews link - negative | ### USER: What happened to the app??: It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anym... | 52 |
Shut it tru trukkus | If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you... | Delivery | Service | negative | Delivery - Service - negative | ### USER: Shut it tru trukkus: If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Further... | 378 |
OMG | This app is amazing and orders fast shipments and your school through were bound to find something that you like you can search up thousand 1100s of millions of things it’s crazy when I first bought the app I thought that is going to be that good and you want to be able to get things for a cheap price and it’s not a ch... | Shopping, Shopping, Shopping, Shopping | Shipping speed, Variety of products, Price, Returns | positive, positive, positive, positive | Shopping - Shipping speed - positive, Shopping - Variety of products - positive, Shopping - Price - positive, Shopping - Returns - positive | ### USER: OMG: This app is amazing and orders fast shipments and your school through were bound to find something that you like you can search up thousand 1100s of millions of things it’s crazy when I first bought the app I thought that is going to be that good and you want to be able to get things for a cheap price an... | 360 |
Disappointed. Sick of scrolling, Open product page, go back, repeat | Search function is useless. Sponsored ads is useless. I’m searching for iphone mini screen protector, yet so many listings dont have what model the item is fore in the displayed description. Open up listing, iphone 14pro only….Even when I do find one thats for it all the suggested items in that page 97% not for my... | - Search, - Search, - Search, - Search, - Customer service, - Customer service, - Product | search function, Sponsored ads, listing description, variety of listings, messaging interface, notifications, bed frame | negative, negative, negative, negative, negative, negative, neutral | - Search - search function - negative, - Search - Sponsored ads - negative, - Search - listing description - negative, - Search - variety of listings - negative, - Customer service - messaging interface - negative, - Customer service - notifications - negative, - Product - bed frame - neutral | ### USER: Disappointed. Sick of scrolling, Open product page, go back, repeat: Search function is useless. Sponsored ads is useless. I’m searching for iphone mini screen protector, yet so many listings dont have what model the item is fore in the displayed description. Open up listing, iphone 14pro only….Even whe... | 24 |
Update delivery security | The app is really great, I’ve used it for a while but they can definitely do better! If my packages don’t get to me it’s not my fault. I don’t know what investigation y’all do but it’s never came up with the right solution as to where the package went. Wasting people’s time, maybe some pictures to show evidence of deli... | Delivery | Delivery service | negative | Delivery - Delivery service - negative | ### USER: Update delivery security: The app is really great, I’ve used it for a while but they can definitely do better! If my packages don’t get to me it’s not my fault. I don’t know what investigation y’all do but it’s never came up with the right solution as to where the package went. Wasting people’s time, maybe so... | 316 |
Feature requests for Fresh repeat | Love the ‘repeat items’ option in Fresh grocery, but please make my repeat items searchable, and group by similar item!, I have a long list of weekly repeat items, and I don’t always remember if I’ve already set something general (for example “olives”) to repeat, so I accidentally add another repeat for a slightly diff... | Feature, Feature, Feature, Feature, Feature | Repeat Items, Grouping of Similar Items, Sorting by Category, Sorting by Frequency of Repeat, Search Repeat List | Positive, Positive, Positive, Positive, Positive | Feature - Repeat Items - Positive, Feature - Grouping of Similar Items - Positive, Feature - Sorting by Category - Positive, Feature - Sorting by Frequency of Repeat - Positive, Feature - Search Repeat List - Positive | ### USER: Feature requests for Fresh repeat: Love the ‘repeat items’ option in Fresh grocery, but please make my repeat items searchable, and group by similar item!, I have a long list of weekly repeat items, and I don’t always remember if I’ve already set something general (for example “olives”) to repeat, so I accide... | 82 |
Makes shopping frustrating | I use this all the time on an iPad and iPhone because I have Prime. Problems I’ve noticed on the iPhone & iPad are while reading reviews you will keep reading repeat reviews because it loops back & you’ll question your sanity as well as waste your time. Another, on the iPad app you can’t see customer photos which makes... | Functionality, Functionality, Functionality | Review readability, Feature, Bug | Negative, Negative, Negative | Functionality - Review readability - Negative, Functionality - Feature - Negative, Functionality - Bug - Negative | ### USER: Makes shopping frustrating: I use this all the time on an iPad and iPhone because I have Prime. Problems I’ve noticed on the iPhone & iPad are while reading reviews you will keep reading repeat reviews because it loops back & you’ll question your sanity as well as waste your time. Another, on the iPad app you... | 191 |
What happened to landscape view? | Why is it that everyone thinks all apps need to be used in portrait view anymore? Lately every app I use seems to be making portrait their default view and giving no alternative to the user. Well, that doesn’t suit me and I’m sure it doesn’t suit most of the iPad or tablet users. That might be fine for iPhone users but... | UI, UI | Interface, Orientation | negative, negative | UI - Interface - negative, UI - Orientation - negative | ### USER: What happened to landscape view?: Why is it that everyone thinks all apps need to be used in portrait view anymore? Lately every app I use seems to be making portrait their default view and giving no alternative to the user. Well, that doesn’t suit me and I’m sure it doesn’t suit most of the iPad or tablet us... | 374 |
Based on Web Browser?? | iPad version seems to now be based on the website instead of the app that we’re used to. Much harder to navigate product pages as the text is too small to read and the product images are harder to view. Definitely a step back especially compared to the new, sleeker version for the iPhone. I feel that we all should get ... | App | Usability | Negative | App - Usability - Negative | ### USER: Based on Web Browser??: iPad version seems to now be based on the website instead of the app that we’re used to. Much harder to navigate product pages as the text is too small to read and the product images are harder to view. Definitely a step back especially compared to the new, sleeker version for the iPho... | 438 |
Don't say it's getting delivered when it isn't. | Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, is that what's really going on? Maybe you need to vet your ... | Delivery | Delivery Date | Negative | Delivery - Delivery Date - Negative | ### USER: Don't say it's getting delivered when it isn't.: Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, i... | 141 |
It’s too difficult to determine country of origin of products | By law products have to be marked where they are manufactured, but this information is not readily available in this app. I am a big proponent of buying American made products. The information on the products sold does not always contain country of origin information, and sometimes have to dig through the pictures to f... | Product | Country of Origin | Negative | Product - Country of Origin - Negative | ### USER: It’s too difficult to determine country of origin of products: By law products have to be marked where they are manufactured, but this information is not readily available in this app. I am a big proponent of buying American made products. The information on the products sold does not always contain country o... | 41 |
Automatic videos are awful | Please give us the opportunity to stop the videos from automatically playing while we are searching. It is so distracting, I automatically pass anything up that starts playing a video. If we want to watch the product video, then let us choose to do so. From my discussion with others, I’m not the only one who finds them... | Features, Features, Features, Features, Performance | Videos, Videos, Purchase Lookup, Purchase Lookup, Reliability | Negative, Negative, Positive, Positive, Negative | Features - Videos - Negative, Features - Videos - Negative, Features - Purchase Lookup - Positive, Features - Purchase Lookup - Positive, Performance - Reliability - Negative | ### USER: Automatic videos are awful: Please give us the opportunity to stop the videos from automatically playing while we are searching. It is so distracting, I automatically pass anything up that starts playing a video. If we want to watch the product video, then let us choose to do so. From my discussion with other... | 148 |
Please change order history back | One of the features I used most on the app was looking at my order history so I could see what I ordered and when. Changing it to only show orders based on when they deliver is a horrible change. I was hoping it was only in the beta version so I uninstalled it and got the regular version. Really disappointed to see thi... | App | Order history | Negative | App - Order history - Negative | ### USER: Please change order history back: One of the features I used most on the app was looking at my order history so I could see what I ordered and when. Changing it to only show orders based on when they deliver is a horrible change. I was hoping it was only in the beta version so I uninstalled it and got the reg... | 366 |
Delivery issues | If you have a delivery issues, it will waste HOURS of your time with ZERO solutions. Their standard practice is tell you it will be fixed 24-48hrs and if it’s not to contact them again. You’ll never get a supervisor with any kind of authority to fix your issue, but they will make a note of your call/chat. Eventually yo... | Delivery | Delivery issues | negative | Delivery - Delivery issues - negative | ### USER: Delivery issues: If you have a delivery issues, it will waste HOURS of your time with ZERO solutions. Their standard practice is tell you it will be fixed 24-48hrs and if it’s not to contact them again. You’ll never get a supervisor with any kind of authority to fix your issue, but they will make a note of yo... | 259 |
No customer service, impossible gift searches | In trying to find “registry and gifting” which I keep looking for as directed by the automated system when looking for someone’s registry, it’s literally NOT listed in any of the menu items! I am not sure how they could possibly make it harder to find. , So I turned to the customer service button for help. Not only n... | Customer Service, Functionality, Functionality | Response, Gifting, Registry | Negative, Negative, Negative | Customer Service - Response - Negative, Functionality - Gifting - Negative, Functionality - Registry - Negative | ### USER: No customer service, impossible gift searches: In trying to find “registry and gifting” which I keep looking for as directed by the automated system when looking for someone’s registry, it’s literally NOT listed in any of the menu items! I am not sure how they could possibly make it harder to find. , So I t... | 353 |
Up grade destroyed it | After the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returnin... | UI, UI, Functionality, UI | Layout, User Interface, Performance, Display | Negative, Negative, Negative, Negative | UI - Layout - Negative, UI - User Interface - Negative, Functionality - Performance - Negative, UI - Display - Negative | ### USER: Up grade destroyed it: After the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “retur... | 2 |
Search Bar and Select/Deselect in Cart Gone | One of the best features was to add items to your cart and then select only the ones you wanted to purchase with a checkbox. They took that away. So say you’re adding a bunch of items as you prepare for Christmas but need to buy something beforehand, you have to add all those items for save for later instead of just de... | Shopping, Shopping | Cart Selection, Search Bar Location | Negative, Negative | Shopping - Cart Selection - Negative, Shopping - Search Bar Location - Negative | ### USER: Search Bar and Select/Deselect in Cart Gone: One of the best features was to add items to your cart and then select only the ones you wanted to purchase with a checkbox. They took that away. So say you’re adding a bunch of items as you prepare for Christmas but need to buy something beforehand, you have to ad... | 330 |
Keeps loosing connection to the main server | I rarely take the time to write reviews but this is ridiculous and I’ve had enough. This used to be my favorite online shopping app and was even relaxing for me to browse with such and ease and intuitiveness but now? All I see is PUPPIES. Puppies everywhere saying “UH-OH, something went wrong in our end”, to the point ... | App | Connection | Negative | App - Connection - Negative | ### USER: Keeps loosing connection to the main server: I rarely take the time to write reviews but this is ridiculous and I’ve had enough. This used to be my favorite online shopping app and was even relaxing for me to browse with such and ease and intuitiveness but now? All I see is PUPPIES. Puppies everywhere saying ... | 101 |
Customer Service Is Great | Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability to use her system made my initial dis... | Customer Service, Customer Service, Customer Service, Customer Service, Customer Service | Responsiveness, Helpfulness, Empathy, System Proficiency, Problem Solving | Positive, Positive, Positive, Positive, Positive | Customer Service - Responsiveness - Positive, Customer Service - Helpfulness - Positive, Customer Service - Empathy - Positive, Customer Service - System Proficiency - Positive, Customer Service - Problem Solving - Positive | ### USER: Customer Service Is Great: Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability ... | 256 |
New location of search bar | Hi, I’ve never written an app review but there has been a new update where the search bar is on the bottom of screen. This is all great when it comes to my fingers not having to reach so far from the keyboard to look up things. However when it comes to building a registry, if I want to “remove an item” that I previousl... | App Interface, App Features | Search Bar, Gift Registry | Negative, Neutral | App Interface - Search Bar - Negative, App Features - Gift Registry - Neutral | ### USER: New location of search bar: Hi, I’ve never written an app review but there has been a new update where the search bar is on the bottom of screen. This is all great when it comes to my fingers not having to reach so far from the keyboard to look up things. However when it comes to building a registry, if I wan... | 137 |
Allows grifter suppliers to fake send products | Supply chain broken... grifter suppliers send orders but only virtually cause the product never arrives and then the merry-go-round begins. Saying they issued a refund but the directions to getting the refund are futile because the steps don’t exist on the app to claim the alleged refund. Also I order chips they loo... | Supply chain, Supply chain, Supply chain, Inventory | delivery, refund process, product quality, product availability | negative, negative, negative, negative | Supply chain - delivery - negative, Supply chain - refund process - negative, Supply chain - product quality - negative, Inventory - product availability - negative | ### USER: Allows grifter suppliers to fake send products: Supply chain broken... grifter suppliers send orders but only virtually cause the product never arrives and then the merry-go-round begins. Saying they issued a refund but the directions to getting the refund are futile because the steps don’t exist on the app ... | 236 |
Terrible navigation experience | The app loses the back button while navigating through product pages. Let's say if you search for phone cases. Out of search result you select one. It'll also show bunch of different suggestion ob similar products. If you keep on going through the suggested products (cases in this case), the back button on the left han... | Navigation | Back navigation | negative | Navigation - Back navigation - negative | ### USER: Terrible navigation experience: The app loses the back button while navigating through product pages. Let's say if you search for phone cases. Out of search result you select one. It'll also show bunch of different suggestion ob similar products. If you keep on going through the suggested products (cases in t... | 338 |
Default doesn’t mean default | What’s the point of having a “default” address and payment system when in actuality it’s a “last used” system. I placed an order for work, a day or 2 later ordered something for me, and ordered something else for me…. Expecting the 2nd and 3rd orders to be sent to my default address (my home), instead I look to check ... | Ordering, Ordering, Customer Support | Default Address, Notifications, Responsiveness | Negative, Negative, Negative | App-Review: ('Default doesn’t mean default', ': ', 'What’s the point of having a “default” address and payment system when in actuality it’s a “last used” system. I placed an order for work, a day or 2 later ordered something for me, and ordered something else for me…. Expecting the 2nd and 3rd orders to be sent to my... | ### USER: Default doesn’t mean default: What’s the point of having a “default” address and payment system when in actuality it’s a “last used” system. I placed an order for work, a day or 2 later ordered something for me, and ordered something else for me…. Expecting the 2nd and 3rd orders to be sent to my default add... | 241 |
Hate the video instead of product photos | All of a sudden instead of product photos, a video of the product starts playing instead. It makes it very difficult to see the actual product because the video is usually from farther away with someone wearing it, or sometimes not of the product at all. For example, i was looking at watch bands and the videos are of p... | Functionality | Video viewing experience | Negative | Functionality - Video viewing experience - Negative | ### USER: Hate the video instead of product photos: All of a sudden instead of product photos, a video of the product starts playing instead. It makes it very difficult to see the actual product because the video is usually from farther away with someone wearing it, or sometimes not of the product at all. For example, ... | 404 |
New models videos | Please get rid of the feature where the models are modeling the merchandise as you’re trying to scroll through & shop. It’s extremely frustrating. Maybe it’s an option where I can turn it off, I’m not sure. But you can clearly see the merchandise much better in a series of photos just as it was before the video feature... | App-Review | Model Videos | Negative | App-Review - Model Videos - Negative | ### USER: New models videos: Please get rid of the feature where the models are modeling the merchandise as you’re trying to scroll through & shop. It’s extremely frustrating. Maybe it’s an option where I can turn it off, I’m not sure. But you can clearly see the merchandise much better in a series of photos just as it... | 295 |
Billing me without letting me know! | I started a free trail and planed to cancel afterwards, and asked it to set an alarm for the day four days in advance but the alarm never came on and now I am unwillingly paying fourteen stupid dollars every month and I am livid! Ugh this stealing candy from a baby except money from a tween. I am furious and I want a r... | Billing, Billing, Billing, Billing, Overall | Billing, Alarm, Automatic payment, Automatic payment, App | negative, negative, negative, negative, positive | Billing - Billing - negative, Billing - Alarm - negative, Billing - Automatic payment - negative, Billing - Automatic payment - negative, Overall - App - positive | ### USER: Billing me without letting me know!: I started a free trail and planed to cancel afterwards, and asked it to set an alarm for the day four days in advance but the alarm never came on and now I am unwillingly paying fourteen stupid dollars every month and I am livid! Ugh this stealing candy from a baby except ... | 428 |
Update screwed up registries | The most recent update screwed up the format for the baby registry. Before the update, items used to say if they were eligible for a discount after a certain date, now they don’t say at all, but the benefits page still says that they should, and there’s no indication of where or how you would apply your completion disc... | Functionality, Functionality, Customer Service, Customer Service | Discount Availability, Registry Format, Knowledge, Helpfulness | Negative, Negative, Negative, Negative | Functionality - Discount Availability - Negative, Functionality - Registry Format - Negative, Customer Service - Knowledge - Negative, Customer Service - Helpfulness - Negative | ### USER: Update screwed up registries: The most recent update screwed up the format for the baby registry. Before the update, items used to say if they were eligible for a discount after a certain date, now they don’t say at all, but the benefits page still says that they should, and there’s no indication of where or ... | 168 |
Buggy | I placed an order on Tuesday and didn’t receive a confirmation. When I went to check through my recent orders, I discovered my order had been canceled without even notifying me! I got into a chat with a representative and in the middle of our chat, I received a prompt that the chat crashed and I could have an agent cal... | App, App, App, App | Ordering, Ordering, Customer Service, Convenience | Negative, Negative, Negative, Negative | App - Ordering - Negative, App - Ordering - Negative, App - Customer Service - Negative, App - Convenience - Negative | ### USER: Buggy: I placed an order on Tuesday and didn’t receive a confirmation. When I went to check through my recent orders, I discovered my order had been canceled without even notifying me! I got into a chat with a representative and in the middle of our chat, I received a prompt that the chat crashed and I could ... | 367 |
Good app- returns can get confusing | Overall the app is pretty good. It’s easy to navigate, not over the top. , , One feedback - let’s face it, one of the best things about prime is the ability to return easily. We like the comfort of knowing it won’t be a huge hassle. The only thing is the order list. It can get difficult trying to find your returns and ... | Shopping | Return Process | Negative | Shopping - Return Process - Negative | ### USER: Good app- returns can get confusing: Overall the app is pretty good. It’s easy to navigate, not over the top. , , One feedback - let’s face it, one of the best things about prime is the ability to return easily. We like the comfort of knowing it won’t be a huge hassle. The only thing is the order list. It can... | 119 |
Version 13 | This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column. , , The continuou... | Interface, Interface, Interface, Interface, Features, Features | Design, User-friendliness, Navigation, Aesthetics, Grid layout, Infinite scroll | negative, negative, negative, negative, negative, positive | Interface - Design - negative, Interface - User-friendliness - negative, Interface - Navigation - negative, Interface - Aesthetics - negative, Features - Grid layout - negative, Features - Infinite scroll - positive | ### USER: Version 13: This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right col... | 231 |
Terrible Customer support | I have talked to customer service twice 30 mins each time just for them to “assure” me my packages will be delivered tonight! they were never delivered and now im in a loop with 5 different people in a chat so i can hopefully get the holiday deal i got when i originally purchased the items. don’t understand how in a hu... | Customer Service | Customer service | negative | Customer Service - Customer service - negative | ### USER: Terrible Customer support: I have talked to customer service twice 30 mins each time just for them to “assure” me my packages will be delivered tonight! they were never delivered and now im in a loop with 5 different people in a chat so i can hopefully get the holiday deal i got when i originally purchased th... | 403 |
My orders went completely wrong! | The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. My orders went completely wrong! I had to lock my debit card, cancel my orders, and redo it all over again. My bank has notified me and was deeply concerned abou... | - Merchandise, - Merchandise, - Merchandise, - Order, - Order, - Order, - Order, - Transaction, - Transaction | quality, price, price, accuracy, impact, repeatability, impact, accuracy, impact | positive, negative, negative, negative, negative, negative, negative, negative, negative | - Merchandise - quality - positive, - Merchandise - price - negative, - Merchandise - price - negative, - Order - accuracy - negative, - Order - impact - negative, - Order - repeatability - negative, - Order - impact - negative, - Transaction - accuracy - negative, - Transaction - impact - negative | ### USER: My orders went completely wrong!: The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. My orders went completely wrong! I had to lock my debit card, cancel my orders, and redo it all over again. My bank h... | 134 |
Need to upgrade and fix! | I did love the app at first, but, as of a few days ago it will NOT open for me. It comes up and then closes after about 30-45 seconds. THEN, wherever I go to try to contact somebody about the issue, it tries to open the app, even on here at the app store! What? If I am having an issue with the app itself, you should ha... | App-Functionality, App-Functionality | Contact, Assistance | negative, neutral | App-Functionality - Contact - negative, App-Functionality - Assistance - neutral | ### USER: Need to upgrade and fix!: I did love the app at first, but, as of a few days ago it will NOT open for me. It comes up and then closes after about 30-45 seconds. THEN, wherever I go to try to contact somebody about the issue, it tries to open the app, even on here at the app store! What? If I am having an issu... | 490 |
Auto video playing | My biggest complaints are that it is difficult to find some account settings if they exist on the app at all. You have to dig through too many menu options to find them. Why not have a search function to speed things up. , , Also the videos that auto play are annoying. They eat up data if I’m not on Wi-Fi and most of t... | App Features, App Features | Search function, Auto video playing | negative, negative | App Features - Search function - negative, App Features - Auto video playing - negative | ### USER: Auto video playing: My biggest complaints are that it is difficult to find some account settings if they exist on the app at all. You have to dig through too many menu options to find them. Why not have a search function to speed things up. , , Also the videos that auto play are annoying. They eat up data if ... | 364 |
Prime members not getting shipping before Xmas. | Been a long time prime member. Never had a problem with the app or shipping but this year it seems everything is falling apart. I ordered many Christmas presents TWO WEEKS before the holiday. All of which were prime, two day shipping, eligible. All of which were specifically tagged to arrive before Christmas. Tonight I... | Shopping, Shopping, General | Shipping, Delivery dates, Customer service | negative, negative, negative | Shopping - Shipping - negative, Shopping - Delivery dates - negative, General - Customer service - negative | ### USER: Prime members not getting shipping before Xmas.: Been a long time prime member. Never had a problem with the app or shipping but this year it seems everything is falling apart. I ordered many Christmas presents TWO WEEKS before the holiday. All of which were prime, two day shipping, eligible. All of which wer... | 474 |
Please please fix this app!! | I’ve been usually it more lately bc of the holidays/birthdays coming up in November & December. Unfortunately the app has been glitching. It freeze up on me and I can’t click out or go back to the Home Screen. I already lost a great gift idea I wanted & now I can’t find it!! , , What happened to the history browser but... | App, App | Functionality, History Feature | Negative, Negative | App - Functionality - Negative, App - History Feature - Negative | ### USER: Please please fix this app!!: I’ve been usually it more lately bc of the holidays/birthdays coming up in November & December. Unfortunately the app has been glitching. It freeze up on me and I can’t click out or go back to the Home Screen. I already lost a great gift idea I wanted & now I can’t find it!! , , ... | 498 |
New mobile filtering options = frustrating. | I want to be able to filter my search results without picking a department & having to go back to the results to to tap Filter again! When the item I want is nested 5 departments deep—in addition to the other filter items I need—repeating this process takes forever! Please keep the filter up until I’m done. Wish I cou... | Functionality, Functionality | Filtering, Sorting | Negative, Negative | Functionality - Filtering - Negative, Functionality - Sorting - Negative | ### USER: New mobile filtering options = frustrating.: I want to be able to filter my search results without picking a department & having to go back to the results to to tap Filter again! When the item I want is nested 5 departments deep—in addition to the other filter items I need—repeating this process takes foreve... | 453 |
Extremely frustrated with Prime Wardrobe | I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago., , Just today, at 10:46 pm! I received two emails: first,... | Customer Service | Customer Service | negative | Customer Service - Customer Service - negative | ### USER: Extremely frustrated with Prime Wardrobe: I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago., , Ju... | 91 |
New redesign is VERY difficult to use | I don’t mean to sound like one of those people who hates every single app redesign, but this newest one is really difficult to use. The search bar at the bottom means I keep accidentally tapping on it when I’m trying to scroll through results, which opens up the whole search history again and sometimes refreshes the pa... | Usability | Search bar | negative | Usability - Search bar - negative | ### USER: New redesign is VERY difficult to use: I don’t mean to sound like one of those people who hates every single app redesign, but this newest one is really difficult to use. The search bar at the bottom means I keep accidentally tapping on it when I’m trying to scroll through results, which opens up the whole se... | 217 |
REVIEWS ARE FOR THE APP, NOT YOUR DELIVERIES SHEESH | I just had to put that out there. People really just irritate me sometimes with their blatant ineptitude, like not paying attention to information right in front of them and complaining about sump’n to boot…🙄, Anyway, I’d like to submit a request for more refined search criteria for items and categories to narrow the ... | App | Search functionality | Negative | App - Search functionality - Negative | ### USER: REVIEWS ARE FOR THE APP, NOT YOUR DELIVERIES SHEESH: I just had to put that out there. People really just irritate me sometimes with their blatant ineptitude, like not paying attention to information right in front of them and complaining about sump’n to boot…🙄, Anyway, I’d like to submit a request for more ... | 342 |
2 things would make this app better | 1. A dedicated return section. It’s such a pain to scroll through all orders to find the return items, especially when you have multiple and are in a busy UPS trying to be quick. Oh all the improvements constantly made please put in a dedicated returns section. , 2. I can no longer tell how much I spent on a single ite... | Shopping, Shopping | Returns, Invoice breakdowns | Negative, Negative | Shopping - Returns - Negative, Shopping - Invoice breakdowns - Negative | ### USER: 2 things would make this app better: 1. A dedicated return section. It’s such a pain to scroll through all orders to find the return items, especially when you have multiple and are in a busy UPS trying to be quick. Oh all the improvements constantly made please put in a dedicated returns section. , 2. I can ... | 17 |
I can’t review products anymore. | I use this app all the time but when a seller asks me to review their products I can’t. I get a message that I have violated something but I have no idea what. I think they got upset because I was buying many things for myself and my new home but I hardly ever gave bad reviews. That was because I read other peoples rev... | App | Review | Negative | App - Review - Negative | ### USER: I can’t review products anymore.: I use this app all the time but when a seller asks me to review their products I can’t. I get a message that I have violated something but I have no idea what. I think they got upset because I was buying many things for myself and my new home but I hardly ever gave bad review... | 375 |
Delivery Issues | I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and everything is fine. Then there ... | Delivery, Delivery, Delivery | Delivery experience, Delivery reliability, Communication | negative, negative, negative | Delivery - Delivery experience - negative, Delivery - Delivery reliability - negative, Delivery - Communication - negative | ### USER: Delivery Issues: I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and ever... | 223 |
too many useless results | Showing too many irrelevant results has become more and more annoying as of lately. makes finding specific items too time consuming. Doesn’t matter what term(s) you write on search and how specific the terms are the results will show all sorts of other things. , , The kicker is that filtering by brand is limited to onl... | Search | Results | negative | Search - Results - negative | ### USER: too many useless results: Showing too many irrelevant results has become more and more annoying as of lately. makes finding specific items too time consuming. Doesn’t matter what term(s) you write on search and how specific the terms are the results will show all sorts of other things. , , The kicker is that ... | 359 |
Delivery is HORRIBLE | Delivery is horrible!... I have called customer service several times to complain about the way packages are mishandled. From packages being left on the ground(not on the steps but the actual ground) to packages being left unattended on the step with no immediate notification of them being there (i.e. a simple knock)..... | Delivery | Service | negative | Delivery - Service - negative | ### USER: Delivery is HORRIBLE: Delivery is horrible!... I have called customer service several times to complain about the way packages are mishandled. From packages being left on the ground(not on the steps but the actual ground) to packages being left unattended on the step with no immediate notification of them bei... | 125 |
Fix This! | The app was recently changed and it is very disappointing because they removed a feature that made shopping a lot easier. On the website, you can select certain items in your cart to checkout and buy, while leaving other items in your cart. The app did not have that feature and so I had to empty my cart and move everyt... | Shopping | Feature | negative | Shopping - Feature - negative | ### USER: Fix This!: The app was recently changed and it is very disappointing because they removed a feature that made shopping a lot easier. On the website, you can select certain items in your cart to checkout and buy, while leaving other items in your cart. The app did not have that feature and so I had to empty my... | 216 |
Stop changing the app. | Why would y’all remove the ability for us to hold down the heart to add to certain list? Also why would y’all add the option to select view more from this list ? Just allow us to scroll down to see everything. It’s annoying we have to select view more 10x just to see what all in the list. It’s also very annoying we can... | Functionality, Functionality | Adding to list, Viewing all items in list | Negative, Negative | Functionality - Adding to list - Negative, Functionality - Viewing all items in list - Negative | ### USER: Stop changing the app.: Why would y’all remove the ability for us to hold down the heart to add to certain list? Also why would y’all add the option to select view more from this list ? Just allow us to scroll down to see everything. It’s annoying we have to select view more 10x just to see what all in the li... | 31 |
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