cfpb-complaints-normalised / peer_benchmarks.csv
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CFPB complaint aggregates, data as of 2026-09-15
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company_type,size_tier,peer_count,median_complaints_12m,median_customers,avg_timely_pct,avg_relief_pct,avg_monetary_relief_pct
auto_lender,large,9,2192.0,5500000.0,99.42222222222222,3.9000000000000004,1.1111111111111112
auto_lender,mid,20,366.0,550000.0,95.67,4.404999999999999,1.3800000000000001
auto_lender,small,3,20.0,55000.0,83.53333333333335,0.9333333333333332,0.0
bank,large,24,1017.5,4474940.0,99.27499999999999,18.570833333333333,10.841666666666667
bank,mega,11,15541.0,40000000.0,99.31818181818181,24.49090909090909,11.70909090909091
bank,mid,36,101.0,550000.0,98.36388888888888,9.058333333333334,6.847222222222222
bank,small,39,26.0,55000.0,96.84102564102565,9.905128205128205,6.641025641025641
card_network,large,1,3928.0,5500000.0,100.0,28.2,6.1
card_network,mega,1,10981.0,40000000.0,99.8,28.8,15.2
consumer_lender,large,2,2494.0,5500000.0,96.25,18.5,8.600000000000001
consumer_lender,mid,12,648.0,550000.0,97.74166666666667,2.966666666666667,0.625
credit_bureau,large,3,2180.0,5500000.0,99.36666666666667,7.533333333333334,0.0
credit_bureau,mega,5,1747610.0,40000000.0,99.8,39.4,0.0
credit_bureau,mid,10,198.5,550000.0,96.5,4.21,0.01
credit_union,large,3,440.0,1389633.0,99.8,13.366666666666667,5.8999999999999995
credit_union,mega,1,10267.0,15350733.0,100.0,19.6,6.3
credit_union,mid,12,243.0,550000.0,99.23333333333333,7.8999999999999995,4.0
credit_union,small,5,68.0,55000.0,99.64,14.34,7.44
debt_collector,large,24,2747.0,5500000.0,98.42083333333333,15.208333333333334,0.05416666666666667
debt_collector,mega,4,23119.0,40000000.0,99.725,29.475,0.125
debt_collector,micro,2,12.5,5000.0,53.15,6.25,0.0
debt_collector,mid,234,144.0,550000.0,92.75128205128205,6.0837606837606835,0.20384615384615387
debt_collector,small,130,27.5,55000.0,84.59076923076923,3.1846153846153844,0.7484615384615384
fintech,large,9,4770.0,5500000.0,98.82222222222222,10.033333333333333,6.277777777777778
fintech,mega,1,14720.0,40000000.0,98.6,0.2,0.2
fintech,micro,1,12.0,5000.0,0.0,0.0,0.0
fintech,mid,20,594.5,550000.0,94.82000000000001,3.745,2.43
fintech,small,5,45.0,55000.0,82.02000000000001,7.56,7.039999999999999
mortgage,large,9,1359.0,5500000.0,99.26666666666667,2.522222222222222,1.1222222222222222
mortgage,mid,38,162.0,550000.0,96.73684210526316,3.555263157894737,2.5605263157894735
mortgage,small,28,17.5,55000.0,87.89642857142857,7.064285714285715,3.9
other,large,1,2387.0,5500000.0,95.4,22.8,4.1
other,micro,22,11.5,5000.0,71.54545454545455,7.0590909090909095,2.4136363636363636
other,mid,161,70.0,550000.0,92.60931677018634,5.652795031055901,1.9559006211180123
other,small,585,20.0,55000.0,86.6025641025641,4.872649572649572,2.023931623931624
payday_lender,large,1,1264.0,5500000.0,99.8,0.5,0.2
payday_lender,mid,3,96.0,550000.0,96.23333333333333,1.2,0.9333333333333332
payday_lender,small,2,31.0,55000.0,90.69999999999999,16.7,13.55
student_loan,large,8,3313.0,5500000.0,80.35,5.925,1.2
student_loan,mid,3,83.0,550000.0,88.36666666666667,2.2666666666666666,1.0666666666666667
student_loan,small,4,46.0,55000.0,74.8,1.9,0.625