dialogue_id,turns
0,"{""dialogue_id"": ""000"", ""turns"": {""turn_id"": [""insurance_000_000"", ""insurance_000_001"", ""insurance_000_002"", ""insurance_000_003"", ""insurance_000_004"", ""insurance_000_005"", ""insurance_000_006"", ""insurance_000_007"", ""insurance_000_008"", ""insurance_000_009"", ""insurance_000_010"", ""insurance_000_011"", ""insurance_000_012"", ""insurance_000_013"", ""insurance_000_014"", ""insurance_000_015"", ""insurance_000_016"", ""insurance_000_017"", ""insurance_000_018"", ""insurance_000_019"", ""insurance_000_020"", ""insurance_000_021"", ""insurance_000_022"", ""insurance_000_023"", ""insurance_000_024"", ""insurance_000_025"", ""insurance_000_026"", ""insurance_000_027"", ""insurance_000_028"", ""insurance_000_029"", ""insurance_000_030"", ""insurance_000_031"", ""insurance_000_032"", ""insurance_000_033"", ""insurance_000_034"", ""insurance_000_035"", ""insurance_000_036"", ""insurance_000_037"", ""insurance_000_038"", ""insurance_000_039"", ""insurance_000_040"", ""insurance_000_041"", ""insurance_000_042"", ""insurance_000_043"", ""insurance_000_044"", ""insurance_000_045"", ""insurance_000_046"", ""insurance_000_047"", ""insurance_000_048"", ""insurance_000_049"", ""insurance_000_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello this is Jane at Rivertown Insurance. How can I help you today?"", ""Hi, this is Joe Last and I would like to pay my auto insurance bill."", ""Okay mister Last. I can help you with payment. #Ah first I will need your account number please."", ""#Ah I do not have it with me. Is there another way to find my account?"", ""Of course mister Last. One moment. What is your current address on your account?"", ""Two four six eight Rural Lane. Hometown MI eight six four two zero."", ""Two four six eight Rural Lane. Hometown MI eight six four two zero. Is that correct mister Last?"", ""#Um. Yes and you can call me Joe."", ""Alright Joe. May I have your current phone number please."", ""Area code five eight two one seven four zero three six nine."", ""Eight five two one seven four zero three six nine, correct?"", ""#Uh no. It's five eight one two."", ""#Oh I'm sorry. Let's try this again. Okay five eight two"", ""One seven four zero three six nine."", ""Okay let me repeat five eight two one seven four zero three six nine. Correct?"", ""Uh huh. Yes."", ""Great. Thanks Joe. Now do you remember your security question for the account?"", ""Oh I'm not sure"", ""It would have been the one you set up whe-"", ""#Ah I think I remember my father's middle name right?"", ""That's corrrect Joe."", ""Okay, dad's middle name is Christop-no Charles. I hope ."", ""Yes that's correct mister Joe."", ""Whew. And my pin number is nine seven one three."", ""Great and I also need your date of birth please."", ""My birthday is one one sixty one."", ""Alright Joe almost done. let's see January first nineteen sixty one. Correct?"", ""Yep. I'm getting old. "", ""Aren't we all Joe, aren't we all."", ""Should get a getting old discount #eh?"", ""#Oh I wish I could Joe, but you have some great discounts already."", ""Ju-just thought I'd try. "", ""Okay Joe. Your account number is two three one five six four eight seven nine."", ""Wait let me write that down. Okay can you repeat that, what was your name again?"", ""Jane, are you ready?"", ""Ye- oh wait a moment."", ""Not a problem."", ""Ready Jane. Shoot."", ""Two three one."", ""Two three one."", ""Five six four."", ""Five six four."", ""Eight seven nine."", ""Eight seven nine. I'm sure I'll misplace this too."", ""No problem. Whenever you call you'll just have to go through this process and an agent can assist you."", ""#Oh I'm sure I'll meet all of the agents, soon-sooner or later."", ""We love to meet our customers sooner than later."", ""So what is my payment?"", ""Okay Joe. I'm showing that you are current right now and no payment is due until September."", ""Whoa. Really. Well okay Jane. I'm going to take your word for it. Thank you. Talk to you in September."", ""Is there anything else that I can help you with today mister Joe Last? Hello, Joe. Are you still there?""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], []]}}"
1,"{""dialogue_id"": ""001"", ""turns"": {""turn_id"": [""insurance_001_000"", ""insurance_001_001"", ""insurance_001_002"", ""insurance_001_003"", ""insurance_001_004"", ""insurance_001_005"", ""insurance_001_006"", ""insurance_001_007"", ""insurance_001_008"", ""insurance_001_009"", ""insurance_001_010"", ""insurance_001_011"", ""insurance_001_012"", ""insurance_001_013"", ""insurance_001_014"", ""insurance_001_015"", ""insurance_001_016"", ""insurance_001_017"", ""insurance_001_018"", ""insurance_001_019"", ""insurance_001_020"", ""insurance_001_021"", ""insurance_001_022"", ""insurance_001_023"", ""insurance_001_024"", ""insurance_001_025"", ""insurance_001_026"", ""insurance_001_027"", ""insurance_001_028"", ""insurance_001_029"", ""insurance_001_030"", ""insurance_001_031"", ""insurance_001_032"", ""insurance_001_033"", ""insurance_001_034"", ""insurance_001_035"", ""insurance_001_036"", ""insurance_001_037"", ""insurance_001_038"", ""insurance_001_039"", ""insurance_001_040"", ""insurance_001_041"", ""insurance_001_042"", ""insurance_001_043"", ""insurance_001_044"", ""insurance_001_045"", ""insurance_001_046"", ""insurance_001_047"", ""insurance_001_048"", ""insurance_001_049"", ""insurance_001_050"", ""insurance_001_051"", ""insurance_001_052"", ""insurance_001_053"", ""insurance_001_054"", ""insurance_001_055"", ""insurance_001_056"", ""insurance_001_057"", ""insurance_001_058"", ""insurance_001_059"", ""insurance_001_060"", ""insurance_001_061"", ""insurance_001_062"", ""insurance_001_063"", ""insurance_001_064"", ""insurance_001_065"", ""insurance_001_066"", ""insurance_001_067"", ""insurance_001_068"", ""insurance_001_069"", ""insurance_001_070"", ""insurance_001_071"", ""insurance_001_072"", ""insurance_001_073"", ""insurance_001_074"", ""insurance_001_075"", ""insurance_001_076"", ""insurance_001_077"", ""insurance_001_078"", ""insurance_001_079"", ""insurance_001_080"", ""insurance_001_081"", ""insurance_001_082"", ""insurance_001_083"", ""insurance_001_084"", ""insurance_001_085"", ""insurance_001_086"", ""insurance_001_087"", ""insurance_001_088"", ""insurance_001_089"", ""insurance_001_090"", ""insurance_001_091"", ""insurance_001_092"", ""insurance_001_093"", ""insurance_001_094"", ""insurance_001_095"", ""insurance_001_096"", ""insurance_001_097"", ""insurance_001_098"", ""insurance_001_099"", ""insurance_001_100"", ""insurance_001_101""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Allision with Rivertown Insurance, returning a call to mister Pritchard."", ""Finally! I've been waiting an hour, and I was on hold for a half hour before that!"", ""I'm very sorry, sir. We've had a high call volume today. How can I help you?"", ""I need to file a car accident claim."", ""Okay, sir, I just need to get some information from you to confirm your identity."", ""But you called me! I already did this earlier."", ""Yes sir, but you spoke to another agent and it's our policy to confirm each time."", ""Fine. My name's Richard Pritchard. Birthdate seven eighteen sixty one."", ""Thank you. And can I get your phone number and social security number?"", ""The guy before only asked for my account number."", ""Yes sir, we have different ways of confirming a customer's identity."", ""That's stupid. You should all be on the same page!"", ""I'm sorry, sir. Can I get those numbers?"", ""Two oh two five five five."", ""Okay. Go on."", ""Oh one four three."", ""Thanks. And your social?"", ""#Uh nine three eight sixty four eighty nine fifty two."", ""Great, thank you. I'll just need you to answer a security question."", ""Fine."", ""What is the name of your high school?"", ""Rydell High."", ""Okay, thank you mister Prichard. You said you need to file an auto accident claim?"", ""Yeah. I wanted to do it online but the website said to call. There's no easier way to do it?"", ""Yes sir. We actually have an app you can download for your convenience."", ""I don't have the app."", ""It's pretty useful and if you download it, you'll be able to check the status of your claim when we're done here."", ""I guess. But it's stupid, you should just be able to use the website."", ""Sorry, sir. #Er can you tell me when your accident happened?"", ""Yeah, yesterday. Guy stopped short and I rear ended him. Wasn't my fault."", ""Okay. So that was August fifth? About what time?"", ""Yeah, yesterday, August fifth. And it was in the morning about eight thirty."", ""So the accident ocurred at eight thirty a.m. Okay. And this was St. Louis, Missouri?"", ""Nah, I was in Granite City. Had an off site work meeting."", ""Okay, sir. Can you tell me what exactly happened?"", ""Yeah, I was behind this guy when someone cut him off. He stopped short and I hit him. We were going about thirty miles per hour. I was watching the road, but he slammed on his brakes."", ""Were you able to exchange insurance info?"", ""No, I pulled over, but that jerk drove off. I have a dash cam, though. I got everything on video."", ""Did you get the other driver's license plate number?"", ""I didn't write it down. But it's probably on the recording."", ""Okay, great. We can get that footage from you and review it for your claim."", ""How?"", ""I'll email you a link to a website form where you can upload it. Or you can do it on the app."", ""Okay. What email do you have for me?"", ""richard.pritchard at yuhoo dot com?"", ""No, now it's richpritch at umail dot com."", ""Good, thank you, I'll send that email now."", ""Wait, no it's actually richppritch at umail dot com."", ""Okay, the email is sent."", ""Good."", ""Can you tell me where you hit the other vehicle?"", ""#Uh on the road."", ""Yes sir, I meant where on the other vehicle. Did you hit their bumper head on, did you the clip the side?"", ""Yeah, I kind of jerked the steering wheel and clipped the right side of his bumper."", ""Is there damage to your vehicle?"", ""Yes, there's a dent in my front bumper and the paint's scraped."", ""We'll send an adjuster to assess the damage to your vehicle after the claim is processed."", ""Okay. I took pictures of my car right after it happened."", ""#Ah if you'd like to upload them to the app or to the same site as your dash cam footage, that would be helpful."", ""Sure, I can do that."", ""Great. Are there any other "", ""When is someone coming to make the assessment?"", ""Oh you'll be called to schedule an appointment within the next few days. Or you can do it on the app."", ""Well I hope they call soon. Without me waiting so long or being on hold this time."", ""Yes sir. So, are there any other details about your accident you'd like to include in your claim?"", ""#Uh it was raining yesterday morning. Well, kind of drizzling."", ""Okay, I've noted that."", ""It's like as soon as it starts raining nobody knows how to drive anymore."", ""#Hm. And was this incident in your Nakasuma Eclipse?"", ""No, that's my wife's car. It was the Fjord Canyonero."", ""Got it. Did you suffer any injuries from the incident?"", ""Nah, I feel okay."", ""Did you see a doctor?"", ""No. I didn't think I needed to for a little fender bender."", ""We do recommend you see a doctor and you can submit the medical bill to us."", ""Seems like a waste of time but fine."", ""Now, were there any other witnesses?"", ""#Uh I don't think so. I was driving alone and nobody else stopped."", ""Okay, and did you file a police report?"", ""No. Seems like too much for this."", ""You can still file one if you'd like. If you do, make sure you give us the report number."", ""Sure."", ""Alright, mister Pritchard, I think that's everything. Is there anything more you'd like to add before I submit your claim?"", ""No, I don't think so."", ""Okay then, your claim has been submitted. The claim number is five seven four two six three eight one nine three."", ""#Uh hold on. I need to write this down."", ""Okay sir."", ""What was it?"", ""It's five seven four two six three eight one nine three."", ""Okay. By the way, will my insurance rate go up?"", ""That's going to depend on the adjuster's findings."", ""Because it wasn't my fault. If he hadn't stopped like that, I wouldn't have hit him."", ""Yes sir. The adjuster will get the details from you. They'll contact you by the end of the week."", ""Do I need to do anything else right now?"", ""Not at this time, sir."", ""And I can schedule with this adjuster guy on the app?"", ""Yes sir, if you don't want to wait for a call."", ""Okay, yeah, I'll do that."", ""Great. Is there anything else I can help you with today, sir?"", ""No, I guess not."", ""Thank you, mister Pritchard. Have a great day!"", ""Yeah okay. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
2,"{""dialogue_id"": ""002"", ""turns"": {""turn_id"": [""insurance_002_000"", ""insurance_002_001"", ""insurance_002_002"", ""insurance_002_003"", ""insurance_002_004"", ""insurance_002_005"", ""insurance_002_006"", ""insurance_002_007"", ""insurance_002_008"", ""insurance_002_009"", ""insurance_002_010"", ""insurance_002_011"", ""insurance_002_012"", ""insurance_002_013"", ""insurance_002_014"", ""insurance_002_015"", ""insurance_002_016"", ""insurance_002_017"", ""insurance_002_018"", ""insurance_002_019"", ""insurance_002_020"", ""insurance_002_021"", ""insurance_002_022"", ""insurance_002_023"", ""insurance_002_024"", ""insurance_002_025"", ""insurance_002_026"", ""insurance_002_027"", ""insurance_002_028"", ""insurance_002_029"", ""insurance_002_030"", ""insurance_002_031"", ""insurance_002_032"", ""insurance_002_033"", ""insurance_002_034"", ""insurance_002_035"", ""insurance_002_036"", ""insurance_002_037"", ""insurance_002_038"", ""insurance_002_039"", ""insurance_002_040"", ""insurance_002_041"", ""insurance_002_042"", ""insurance_002_043"", ""insurance_002_044"", ""insurance_002_045"", ""insurance_002_046"", ""insurance_002_047"", ""insurance_002_048"", ""insurance_002_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""yes I need to pay my bill."", ""Perfect. I'd be more than happy to help with that today. I do need to ask just a few questions to get your account pulled up."", ""My name is Betsy Jenkins, date of birth is one twenty nineteen sixty four. Is that what you need?"", ""Yes, thank you. In addition to that can you verify your customer number for me?"", ""Oh I don't have that on me. I can never remember that thing."", ""that's okay. I can verify you a different way. Can you tell me your phone number and full social?"", ""It's one two three four five six seven eight nine maybe it's nine eight seven six five four three two one. I'm not sure what you have for me."", ""Perfect. It's actually the one two three four five six seven eight nine that we have on file, for future reference. Can you verify your social for me?"", ""Yes. It's one three two four five six seven eight nine."", ""Okay, great! Can you also tell me your mother's maiden name?"", ""it's Terrance t. e. r. r. a. n. c. e."", ""Awesome. I've got everything pulled up here for us. Just to confirm, you said you just wanted to pay your bill today?"", ""Yes that's right. How much is it?"", ""Do you have your bill ID number so I can pull up the specific bill?"", ""Yes. It's three two one two three four."", ""Thank you. I have that here."", ""Good and how much was it?"", ""Your current balance from the first of July until July thirty first is three hundred eleven dollars and twenty two cents."", ""Whoa. That's higher than last month. What made it change?"", ""It looks like you upgraded your plan which is what caused the premium change."", ""Oh yeah. I remember that now. Is there another way to pay this instead of calling and bothering you guys? "", ""It's no bother! Yes, you may pay online, via mail, or our automated telephone service."", ""I never knew that!"", ""Well I'm glad I could share that information with you. How would you like to pay today?"", ""I guess my debit card."", ""Perfect. I'll just need your credit card number, your expiration date, and the three digit CVV code on the back."", ""Okay. I have to go get it out of my purse. Can you hang on one second?"", ""That's not a problem. Take your time!"", ""I have it here. I don't like to keep it on me in case something goes wrong. You never know what can happen these days, all of these fancy cyber attacks. Hopefully you're safe with your information too."", ""Oh absolutely, I always keep my information hidden."", ""Good. I'm glad. The card number is one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen yeah. That's all."", ""Thank you for that. Can you tell me the expiration date and the three digit code on the back?"", ""It's twelve twenty four and one two three."", ""Got it. Thanks. Do I have permission to go ahead and process your payment?"", ""Yes when will it show up on my account?"", ""It should process by the end of the day and you should be able to see it reflected in your balance by tomorrow at the latest."", ""Oh good. I like to see that balance come down. "", ""I completely understand."", ""You definitely don't want a high balance."", ""Absolutely. Do you have any additional questions for us today?"", ""I don't think so- maybe you can help me with this. How do I set up automatic payments?"", ""I can do that for you over the phone or you can set it up online."", ""Okay. I think I'll just set it up online."", ""That's no problem! Was there anything else I could do for you?"", ""No that's all I think."", ""Great! Well thank you for calling and I hope you enjoy the rest of your day."", ""Thank you! You as well."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
3,"{""dialogue_id"": ""003"", ""turns"": {""turn_id"": [""insurance_003_000"", ""insurance_003_001"", ""insurance_003_002"", ""insurance_003_003"", ""insurance_003_004"", ""insurance_003_005"", ""insurance_003_006"", ""insurance_003_007"", ""insurance_003_008"", ""insurance_003_009"", ""insurance_003_010"", ""insurance_003_011"", ""insurance_003_012"", ""insurance_003_013"", ""insurance_003_014"", ""insurance_003_015"", ""insurance_003_016"", ""insurance_003_017"", ""insurance_003_018"", ""insurance_003_019"", ""insurance_003_020"", ""insurance_003_021"", ""insurance_003_022"", ""insurance_003_023"", ""insurance_003_024"", ""insurance_003_025"", ""insurance_003_026"", ""insurance_003_027"", ""insurance_003_028"", ""insurance_003_029"", ""insurance_003_030"", ""insurance_003_031"", ""insurance_003_032"", ""insurance_003_033"", ""insurance_003_034"", ""insurance_003_035"", ""insurance_003_036"", ""insurance_003_037"", ""insurance_003_038"", ""insurance_003_039"", ""insurance_003_040"", ""insurance_003_041"", ""insurance_003_042"", ""insurance_003_043"", ""insurance_003_044"", ""insurance_003_045"", ""insurance_003_046"", ""insurance_003_047"", ""insurance_003_048"", ""insurance_003_049"", ""insurance_003_050"", ""insurance_003_051""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello."", ""Hello, thank you for calling Rivertown Insurance helpline, my name is Ben."", ""Hi Ben, my name's Nick."", ""Hello Nick. How may I help you today Nick?"", ""So yeah my wife was recently in an accident."", ""Oh my God, I'm so sorry about that."", ""Yeah it's fine. Last night I tried filing a claim online on your website, it wasn't successful so that's the reason I'm calling right now."", ""I'm sorry about that. Can you please provide your customer number?"", ""Sure. That five one three."", ""Five one three."", ""two eight nine."", ""Two eight nine."", ""One one."", ""One one."", ""Right."", ""Kindly confirm full name and social security number."", ""Full name Nick Richards. Social security that's five one nine three one one four nine four."", ""So your'e making a health claim for a dependent right?"", ""Yeah my wife."", ""Kindly provide the group number on your insurance card."", ""That's three eight eight two."", ""Three eight eight two."", ""Nine one three nine."", ""Nine one three nine."", ""Right."", ""What's the nature of the health issue?"", ""she was in a car accident."", ""Oh my God, I'm so sorry. Is she currently at the hospital?"", ""No she's been discharged."", ""Oh thank God, that's great news."", ""Yeah."", ""Have you got your itemized bill and all the billing receipts from your medical provider?"", ""Yeah I have."", ""Great. We're gonna need a copy of the bill and receipts sent either by e-mail or fax."", ""Okay. The same helpdesk support e-mail address?"", ""helpdesk at Rivertown dot com. Please confirm?"", ""Yeah that's the one."", ""Great. It says here she's co-insured."", ""Yeah she is. So Ben is there anything other than the bill and receipts I'll be required to forward?"", ""I'll be forwarding the health claim form to the email attached to your account. When you're done filling up the form, you're tpo send via e-mail together with the bill and receipts."", ""Okay. You'll be forwarding the form to Nick Richards one four at Gmail dot com or at Hotmail dot com? Can't quite recall what mail is attached to my account."", ""The e-mail account we've got attached to your account is the Hotmail account."", ""Nick Richards fourteen at Hotmail dot com."", ""Right. The mail has been sent."", ""Great. I'm gonna get the form filled and sent back within the hour."", ""Great. I'm glad your wife is doing okay and has been discharged."", ""You can say that again, she means the whole world to me."", ""I can imagine."", ""Let me get to it, I just received the mail. Thank you."", ""Look forward to hearing from you soon."", ""Yeah. Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
4,"{""dialogue_id"": ""004"", ""turns"": {""turn_id"": [""insurance_004_000"", ""insurance_004_001"", ""insurance_004_002"", ""insurance_004_003"", ""insurance_004_004"", ""insurance_004_005"", ""insurance_004_006"", ""insurance_004_007"", ""insurance_004_008"", ""insurance_004_009"", ""insurance_004_010"", ""insurance_004_011"", ""insurance_004_012"", ""insurance_004_013"", ""insurance_004_014"", ""insurance_004_015"", ""insurance_004_016"", ""insurance_004_017"", ""insurance_004_018"", ""insurance_004_019"", ""insurance_004_020"", ""insurance_004_021"", ""insurance_004_022"", ""insurance_004_023"", ""insurance_004_024"", ""insurance_004_025"", ""insurance_004_026"", ""insurance_004_027"", ""insurance_004_028"", ""insurance_004_029"", ""insurance_004_030"", ""insurance_004_031"", ""insurance_004_032"", ""insurance_004_033"", ""insurance_004_034"", ""insurance_004_035"", ""insurance_004_036"", ""insurance_004_037"", ""insurance_004_038"", ""insurance_004_039"", ""insurance_004_040"", ""insurance_004_041"", ""insurance_004_042"", ""insurance_004_043"", ""insurance_004_044"", ""insurance_004_045"", ""insurance_004_046"", ""insurance_004_047"", ""insurance_004_048"", ""insurance_004_049"", ""insurance_004_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance helpdesk. My name is Russ. How may I help you?"", ""Hi Russ, my name is Janet. I'm calling because I recently got discharged from the hospital and I wanna file a claim."", ""I'm glad you're out of the hospital. I do hope you're feeling a lot better now."", ""Yes I am, thanks. I need you to guide me throught the step by step procedure of filing a claim."", ""Okay. First you're gonna need to collect your itemized receipts."", ""Okay."", ""Your itemized bill and receipt should list every service you received along witht the cost and a special code we would need to pay your claim."", ""I got that with me already."", ""Great. Next you're gonna need to file a claim form."", ""Okay."", ""The form will contain details about the illness, your personal information, your policy and group number."", ""Okay."", ""It'll also include the out-of-pocket expenses that you have already paid."", ""Yeah."", ""Before you do send the claim form, it's advisable to make a copy for yourself."", ""I will."", ""That's about it."", ""So how long does it take for my claim to be paid?"", ""well it depends but typically from a few days to about a month."", ""Okay then. Where do I get the claim form to fill?"", ""It's on our website but I could forward a copy directly to your mail right now."", ""I would really appreciate that."", ""What's your e-mail address?"", ""My e-mail address is Janet dot McKenzie one oh one at Hotmail dot com."", ""McKenzie as in m. c. k. e. n. z. i. e.?"", ""Correct."", ""Janet dot McKenzie one oh one at Hotmail dot com. Please confirm."", ""Yeah that's correct."", ""Alright. Mail has been sent."", ""Thank you so much."", ""Is there anything else I can do for you Janet."", ""my office requested I get a proof of insurance from my provider. Would that be possible?"", ""Of course. Would you like a physical or digital proof?"", ""A digital proof would be preferable."", ""Sent to the same e-mail address right?"", ""Yes please."", ""Okay. I'm gonna need you to provide some information to prove your identity."", ""No problem."", ""Please provide your customer number."", ""That's seven three three nine six one five two."", ""Please provide your full name and date of birth as stated on your account."", ""My full name is Janet McKenzie."", ""And your date of birth?"", ""Eighteenth of March, nineteen eighty one."", ""Proof of identity has been verified. Just a moment. I'll be forwarding your digital proof of insurance to your e-mail address. File sent."", ""Thank you so much."", ""You're welcome. Is there anything else I can assist you with?"", ""Nah, I believe that'll be all for now."", ""Thank you for choosing Rivertown Insurance. Do have a nice day."", ""Thanks, you too. Bye."", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
5,"{""dialogue_id"": ""005"", ""turns"": {""turn_id"": [""insurance_005_000"", ""insurance_005_001"", ""insurance_005_002"", ""insurance_005_003"", ""insurance_005_004"", ""insurance_005_005"", ""insurance_005_006"", ""insurance_005_007"", ""insurance_005_008"", ""insurance_005_009"", ""insurance_005_010"", ""insurance_005_011"", ""insurance_005_012"", ""insurance_005_013"", ""insurance_005_014"", ""insurance_005_015"", ""insurance_005_016"", ""insurance_005_017"", ""insurance_005_018"", ""insurance_005_019"", ""insurance_005_020"", ""insurance_005_021"", ""insurance_005_022"", ""insurance_005_023"", ""insurance_005_024"", ""insurance_005_025"", ""insurance_005_026"", ""insurance_005_027"", ""insurance_005_028"", ""insurance_005_029"", ""insurance_005_030"", ""insurance_005_031"", ""insurance_005_032"", ""insurance_005_033"", ""insurance_005_034"", ""insurance_005_035"", ""insurance_005_036"", ""insurance_005_037"", ""insurance_005_038"", ""insurance_005_039"", ""insurance_005_040"", ""insurance_005_041"", ""insurance_005_042"", ""insurance_005_043"", ""insurance_005_044"", ""insurance_005_045"", ""insurance_005_046"", ""insurance_005_047"", ""insurance_005_048"", ""insurance_005_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi. Thank you for holding. My name is Rebecca."", ""Hi Rebecca, it's Brad. I called earlier to make enquiries about getting my kids added to my policy plan."", ""Oh hi Brad, I remember you called earlier. Congrats once again on your set of twins."", ""Thank so much Rebecca, my heart is filled with so much joy."", ""I know, I know. The joy of parenthood."", ""Right! Earlier I wanted to ask. Will adding my daughters as dependents on my account increase my premium?"", ""When you add a child onto a plan, your monthly plan goes up."", ""Why is that?"", ""Well that's because you're charged for each person covered by your plan."", ""okay."", ""Yeah although if you've got more than three kids under the age of twenty-one, you only pay for the oldest three."", ""I see."", ""So are you ready to get your baby girls enrolled on your plan as dependents?"", ""Yes please."", ""Okay then, let's get started. Please provide your customer number."", ""Give me a second."", ""Okay."", ""Here you go, five three three eight nine one four eight."", ""Please provide the full name and date of birth on the account."", ""Bradley Jones. Date of birth is October third, nineteen seventy eight."", ""I'm gonna need some information about your dependent."", ""Okay."", ""What's the relationship between your first dependent and yourself?"", ""She's my daughter."", ""What's her first name?"", ""Megan."", ""Last name?"", ""Jones."", ""What's her date of birth?"", ""April ten, twenty twenty-one."", ""Any health issues?"", ""None."", ""Great. What's your relationship between your second dependent and yourself?"", ""Also my daughter."", ""What's her first name?"", ""Martha."", ""Such beautiful names. Megan and Martha."", ""You can say that again! I've got their momma to thank for that."", ""Aww cute. What's her date of birth?"", ""Same as her sister. April ten, twenty twenty-one."", ""Any health issues?"", ""None."", ""Great. That'll be all. A mail would be forwarded to you notifying you that they've been successfully added to your policy."", ""Great."", ""Is there anything else I can help you with Brad?"", ""That'll be all for now Rebecca. Thank you so much for help and guidance. I really do appreciate."", ""You're very much welcome Brad. Thank you for continually choosing us at Rivertown Insurance."", ""It's my pleasure, believe me. Do have a great weekend ahead."", ""You too. Thank. Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
6,"{""dialogue_id"": ""006"", ""turns"": {""turn_id"": [""insurance_006_000"", ""insurance_006_001"", ""insurance_006_002"", ""insurance_006_003"", ""insurance_006_004"", ""insurance_006_005"", ""insurance_006_006"", ""insurance_006_007"", ""insurance_006_008"", ""insurance_006_009"", ""insurance_006_010"", ""insurance_006_011"", ""insurance_006_012"", ""insurance_006_013"", ""insurance_006_014"", ""insurance_006_015"", ""insurance_006_016"", ""insurance_006_017"", ""insurance_006_018"", ""insurance_006_019"", ""insurance_006_020"", ""insurance_006_021"", ""insurance_006_022"", ""insurance_006_023"", ""insurance_006_024"", ""insurance_006_025"", ""insurance_006_026"", ""insurance_006_027"", ""insurance_006_028"", ""insurance_006_029"", ""insurance_006_030"", ""insurance_006_031"", ""insurance_006_032"", ""insurance_006_033"", ""insurance_006_034"", ""insurance_006_035"", ""insurance_006_036"", ""insurance_006_037"", ""insurance_006_038"", ""insurance_006_039"", ""insurance_006_040"", ""insurance_006_041"", ""insurance_006_042"", ""insurance_006_043"", ""insurance_006_044"", ""insurance_006_045"", ""insurance_006_046"", ""insurance_006_047"", ""insurance_006_048"", ""insurance_006_049"", ""insurance_006_050"", ""insurance_006_051"", ""insurance_006_052"", ""insurance_006_053"", ""insurance_006_054"", ""insurance_006_055"", ""insurance_006_056"", ""insurance_006_057"", ""insurance_006_058"", ""insurance_006_059"", ""insurance_006_060"", ""insurance_006_061"", ""insurance_006_062"", ""insurance_006_063"", ""insurance_006_064"", ""insurance_006_065"", ""insurance_006_066"", ""insurance_006_067"", ""insurance_006_068"", ""insurance_006_069"", ""insurance_006_070"", ""insurance_006_071"", ""insurance_006_072"", ""insurance_006_073"", ""insurance_006_074"", ""insurance_006_075"", ""insurance_006_076"", ""insurance_006_077"", ""insurance_006_078""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello. Thank you for calling Rivertown Insurance helpline. My name is Michelle."", ""Hi Michelle. My name is Lilian."", ""How are you doing today Lilian?"", ""I'm doing great, thanks. How about you?"", ""Very well, thank you. How may I help you today?"", ""My husband recently passed and I- I-."", ""Oh my God. I'm so sorry for your loss Lilian."", ""Thank you Michelle. I need some guidiance with getting a claim filed."", ""We're here to give you all the help you need."", ""I really appreciate that."", ""Did your husband have an account with us at Rivertown?"", ""Yes he did."", ""So you're interested in the steps you need to take to get a claim filed?"", ""Yes please."", ""It's a pretty straight forward procedure."", ""Okay."", ""First you've got to gather all necessary information."", ""Such as?"", ""Your husband's policy number."", ""Okay I've got that."", ""His original certified death certificate."", ""Okay."", ""As a beneficiary, we would send you a packet that includes a claimant statement form you must fill out."", ""Okay."", ""When you complete the claimant statement form, you're gonna have to send it back to us together with the certified copy of the death certificate."", ""Right."", ""If at any point you're required to provide additional documents, we will get in contact with you."", ""Okay. How long do it take for the claim to be approved?"", ""As soon as your documents are received, it takes five business days to process and you would be contacted within ten days."", ""Okay."", ""You will then be asked how you wanna receive your claim."", ""What are the possible ways of receiving the claim?"", ""We can either mail you a check or issue a direct deposit or help you manage your benefit. The choice is absolutely yours."", ""Okay. My kids are also beneficiaries. How will they get paid?"", ""Each beneficiary needs to submiy a claim kit in order to get paid."", ""Okay."", ""We'll pay each beneficiary their proceeds separately as we receive the required claim documents from each of them."", ""Okay."", ""We understand this is a difficult time for you and we're here to help."", ""Thank you so much. I appreciate your help."", ""Is there anything else I can do for you?"", ""my kids were all dependents of my late husband's policy. I would like to change that and make them dependents of my insurance policy."", ""Okay. Do you wanna get that done right away?"", ""Yes please."", ""Okay. I'm gonna need you to provide your customer number."", ""Just a moment please."", ""Okay."", ""I got it. My customer number is eight one three nine one four two four."", ""To verify your identity, I'm gonna need you to confirm your full name and date of birth as stated on your account."", ""Lilian Anderson."", ""Your date of birth?"", ""That's the nineteenth of April, nineteen seventy three."", ""Okay. So how many dependents do you want to add to your account?"", ""I've got two kids I wanna add as dependents."", ""Okay. I'm gonna need you to provide information about your dependents."", ""Okay."", ""What's the relationship between your first dependent and yourself?"", ""She's my daughter."", ""What's her full name and date of birth?"", ""Lily Anderson."", ""And her date of birth?"", ""that's the eleventh of November, nineteen ninety seven."", ""Has she got any health issues?"", ""She's got no health issues."", ""Done. What's the relationship between your second dependent and yourself?"", ""Also my daughter."", ""What's her full name and date of birth?"", ""Maggie Anderson. Her date of birth is the seventeenth of February, nineteen ninety nine."", ""Has she got any health issues?"", ""Not at all."", ""Your dependents are all set. You're gonna receive an e-mail soon cornfirming just that."", ""Thank you so much Michelle, you've been really helpful."", ""You're very much welcome. Is there anything else I can do for you?"", ""I believe that will be all for now."", ""Okay then. Once again I'm so sorry for your loss."", ""Thank you."", ""Have a lovely weekend ahead of you."", ""Thanks, you too. Bye."", ""Good bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
7,"{""dialogue_id"": ""007"", ""turns"": {""turn_id"": [""insurance_007_000"", ""insurance_007_001"", ""insurance_007_002"", ""insurance_007_003"", ""insurance_007_004"", ""insurance_007_005"", ""insurance_007_006"", ""insurance_007_007"", ""insurance_007_008"", ""insurance_007_009"", ""insurance_007_010"", ""insurance_007_011"", ""insurance_007_012"", ""insurance_007_013"", ""insurance_007_014"", ""insurance_007_015"", ""insurance_007_016"", ""insurance_007_017"", ""insurance_007_018"", ""insurance_007_019"", ""insurance_007_020"", ""insurance_007_021"", ""insurance_007_022"", ""insurance_007_023"", ""insurance_007_024"", ""insurance_007_025"", ""insurance_007_026"", ""insurance_007_027"", ""insurance_007_028"", ""insurance_007_029"", ""insurance_007_030"", ""insurance_007_031"", ""insurance_007_032"", ""insurance_007_033"", ""insurance_007_034"", ""insurance_007_035"", ""insurance_007_036"", ""insurance_007_037"", ""insurance_007_038"", ""insurance_007_039"", ""insurance_007_040"", ""insurance_007_041"", ""insurance_007_042"", ""insurance_007_043"", ""insurance_007_044"", ""insurance_007_045"", ""insurance_007_046"", ""insurance_007_047"", ""insurance_007_048"", ""insurance_007_049"", ""insurance_007_050"", ""insurance_007_051"", ""insurance_007_052"", ""insurance_007_053"", ""insurance_007_054"", ""insurance_007_055"", ""insurance_007_056"", ""insurance_007_057"", ""insurance_007_058"", ""insurance_007_059"", ""insurance_007_060"", ""insurance_007_061"", ""insurance_007_062"", ""insurance_007_063"", ""insurance_007_064"", ""insurance_007_065"", ""insurance_007_066"", ""insurance_007_067"", ""insurance_007_068"", ""insurance_007_069"", ""insurance_007_070"", ""insurance_007_071"", ""insurance_007_072"", ""insurance_007_073"", ""insurance_007_074"", ""insurance_007_075"", ""insurance_007_076"", ""insurance_007_077"", ""insurance_007_078"", ""insurance_007_079"", ""insurance_007_080"", ""insurance_007_081""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance helpline. My name is Meg."", ""Hi Meg, Ron speaking."", ""How may I help you Ron?"", ""my credit card recently got expired. I wanna update my payment preference."", ""Got it. Kindly provide us with your customer number Ron."", ""Hold a second, gotta get that."", ""Okay."", ""My customer number is three eight one four."", ""Three eight one four."", ""Five one nine two."", ""Five one nine two."", ""Right."", ""Kindly provide your full name and date of birth."", ""Ronald Jason. May second, nineteen ninety three."", ""Please provide your social security number."", ""Nine one eight four three seven one two nine."", ""So you would like me to make changes to your current payment preference."", ""Yeah, I wanna take out my old card and put in details for my checking account."", ""Okay. What type of bank account? Savings, checking?"", ""It's my checking account."", ""Okay checking account. Got it. Your bank account number?"", ""that's two nine three three."", ""Two nine three three."", ""Seven one four."", ""Seven one four."", ""Eight eight one six."", ""Eight eight one six."", ""right."", ""So that's two nine three three seven one four eight eight one six. Please confirm."", ""Correct."", ""Lastly I'm gonna need you to provide your nine digit routing number."", ""Hold a second, I'm gonna have to check that up."", ""Alright."", ""Hello, you there?"", ""Yes please."", ""So my routing number is one four two."", ""One four two."", ""Three one."", ""Three one."", ""Six one four two."", ""Six one four two."", ""Correct."", ""Kindly confirm one four two three one six one four two."", ""Correct."", ""Your mode of payment has been updated."", ""Thank you."", ""You're welcome Ron. Is there anything else I can do for you?"", ""Yes I'm gonna need an auto quote."", ""Okay. Rivertown Insurance has got three auto policies you can choose from."", ""Okay you mind walking me through it?"", ""Of course. We got the basic auto, preferred auto and complete auto policies."", ""Okay."", ""The basic auto policy which is the most affordable type of auto insurance you can buy. This covers collision insurance and medical payment coverage regardless of who is at fault."", ""and the preferred auto and complete auto policies got more coverage?"", ""Exactly. The preferred auto policy provides more coverage than th- the basic auto policy. With the preferred auto you got an added uninsured motorist coverage. The uninsured motorist coverage will pay for the other driver involved in an accident if they happen to be uninsured."", ""Okay."", ""There's even more. The preferred auto policy also got a lifetime repair guarantee and we'll help you find an approved direct repair facility in the case of an accident."", ""Okay."", ""Bet you do. Lastly we got the complete auto which got the most coverage where you get an additional comprehensive insurance coverage to the preferred auto policy. Say for instance, there was a fire or a hailstorm, theft, an impact with an animal or vandalism. The comprehensive policy covers all damages to your vehicle."", ""These policies go for how much?"", ""The basic auto goes for an annual rate of a thousand dollars. The preferred auto goes for an annual rate of fiften hundred and the complete auto goes for an annual rate of two thousand dollars."", ""Sounds good. Can I have a quote for the complete auto plan forwarded to my mail?"", ""Of course. Same email address attached to your account."", ""Yeah Ronald Jason fourty four at Gmail dot com."", ""Got it. one last thing. I'm gonna need you to provide your auto make, model, year and mileage so I get it included to the quote."", ""Oh okay. It's a Dodge Charger twenty twenty."", ""Dodge Charger. Year twenty twenty."", ""For the mileage I'm gonna have to take a walk to my garage cos I ai't got that of the back of my head."", ""I understand, I'll hold the line."", ""Okay. I'll be right back."", ""Okay."", ""Hello."", ""Hello, did you get it?"", ""Yeah, it's fifty three thirty one."", ""That's five three three one, correct?"", ""Right."", ""Perfect. Your auto quote has been forwarded to your e-mail address."", ""Great."", ""Is there anything else you would like me to assist with?"", ""No, I believe that's all for now. Thank you."", ""Okay then, it was nice talking. Thank you for calling Rivertown Insurance helpline. Bye."", ""Yeah bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
8,"{""dialogue_id"": ""008"", ""turns"": {""turn_id"": [""insurance_008_000"", ""insurance_008_001"", ""insurance_008_002"", ""insurance_008_003"", ""insurance_008_004"", ""insurance_008_005"", ""insurance_008_006"", ""insurance_008_007"", ""insurance_008_008"", ""insurance_008_009"", ""insurance_008_010"", ""insurance_008_011"", ""insurance_008_012"", ""insurance_008_013"", ""insurance_008_014"", ""insurance_008_015"", ""insurance_008_016"", ""insurance_008_017"", ""insurance_008_018"", ""insurance_008_019"", ""insurance_008_020"", ""insurance_008_021"", ""insurance_008_022"", ""insurance_008_023"", ""insurance_008_024"", ""insurance_008_025"", ""insurance_008_026"", ""insurance_008_027"", ""insurance_008_028"", ""insurance_008_029"", ""insurance_008_030"", ""insurance_008_031"", ""insurance_008_032"", ""insurance_008_033"", ""insurance_008_034"", ""insurance_008_035"", ""insurance_008_036"", ""insurance_008_037"", ""insurance_008_038"", ""insurance_008_039"", ""insurance_008_040"", ""insurance_008_041"", ""insurance_008_042"", ""insurance_008_043"", ""insurance_008_044"", ""insurance_008_045"", ""insurance_008_046"", ""insurance_008_047"", ""insurance_008_048"", ""insurance_008_049"", ""insurance_008_050"", ""insurance_008_051"", ""insurance_008_052"", ""insurance_008_053"", ""insurance_008_054"", ""insurance_008_055"", ""insurance_008_056"", ""insurance_008_057"", ""insurance_008_058"", ""insurance_008_059"", ""insurance_008_060"", ""insurance_008_061"", ""insurance_008_062"", ""insurance_008_063"", ""insurance_008_064"", ""insurance_008_065"", ""insurance_008_066"", ""insurance_008_067"", ""insurance_008_068"", ""insurance_008_069"", ""insurance_008_070"", ""insurance_008_071"", ""insurance_008_072"", ""insurance_008_073"", ""insurance_008_074"", ""insurance_008_075"", ""insurance_008_076"", ""insurance_008_077"", ""insurance_008_078"", ""insurance_008_079"", ""insurance_008_080"", ""insurance_008_081"", ""insurance_008_082"", ""insurance_008_083"", ""insurance_008_084"", ""insurance_008_085"", ""insurance_008_086"", ""insurance_008_087"", ""insurance_008_088"", ""insurance_008_089"", ""insurance_008_090"", ""insurance_008_091"", ""insurance_008_092"", ""insurance_008_093"", ""insurance_008_094"", ""insurance_008_095"", ""insurance_008_096"", ""insurance_008_097"", ""insurance_008_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance helpdesk. My name is Elizabeth, how may I help you?"", ""Hi Elizabeth, my name is Rita. How are you today?"", ""I'm doing great, thanks for asking. How about you?"", ""I'm okay, enjoying this beautiful spring weather."", ""Great. So how can I help you today Rita?"", ""I recently moved to a new apartment and the property owner has requested a proof of insurance."", ""Do you have an account with us at Rivertown?"", ""No but I don't mind creating an account right away so I get the proof of insurance."", ""Okay Rita, let's get you all set up. I'm gonna need you to provide some information."", ""Okay."", ""Please provide your full name and date of birth."", ""My full name is Rita Decuir."", ""Can you please spell out your last name."", ""Decuir. That's d. e. c. u. i. r."", ""Got it. Your date of birth?"", ""My date of birth is the third of February, nineteen seventy seven."", ""Third February, nineteen seventy seven."", ""Correct."", ""Next I'm gonna need you to provide your mobile number, e-mail address and residential address."", ""My mobile number. That's five one five."", ""five one five."", ""Seven one eight."", ""Seven one eight."", ""Nine one nine three."", ""Nine one nine three."", ""Yeah, that's it."", ""Your e-mail address?"", ""Ruth Decuir nineteen seventy seven at Yahoomail dot com."", ""Ruth Decuir nineteen seventy seven at Yahoomail dot com."", ""Correct."", ""Your residential address?"", ""sixty sixty-three north-east Miami court, Little Haiti, Miami, Florida."", ""sixty sixty-three north-east Miami court, Little Haiti, Miami, Florida."", ""Perfect."", ""Lastly, I'm gonna need you to provide your social security number."", ""My social security. That's three two two."", ""Three two two."", ""Nine six."", ""Nine six."", ""One five nine three."", ""One five nine three."", ""Right."", ""Just a moment please."", ""Okay."", ""A text message containing your customer number has been sent to your mobile number. Please confirm."", ""Yet to receive any text message."", ""It should be in any moment from now."", ""Yeah it's in now. Your Rivertown Insurance customer number is four one nine five three three one six."", ""Great. Your account is all set."", ""What have I got to do next in order to get a proof of insurance?"", ""You're gonna have to enroll in one of the rental insurance plans available."", ""What does the rental insurance cover? What are it's benefits?"", ""Depending on your policy plan you choose, the renters quote covers you and your belongings for incidents like fire, smoke damage, vandalism, theft, water damages and even a visitor getting injured on your property."", ""Sounds good. So what are the available plans and how much does it cost?"", ""We got the renters basic plan which goes for an annual rate of two hundred dollars."", ""Okay."", ""And we got the renters preferred plan which goes for an annual rate of three hundred dollars."", ""What's the difference between the renters basic and the renters preferred plan?"", ""The renters preferred plan has got more coverage such as medical expenses and or legal fees if some is injured on your property while the renters basic only covers you and your belongings."", ""I've got a health insurance already plus I don't really get visitors so I don't believe I'm gonna need the preferred renters preferred plan."", ""So you're going with the renters basic plan?"", ""Yes please. Could you please sign me up?"", ""Just a moment please."", ""Okay."", ""Same address as the one on your account?"", ""Yes please."", ""What's the property type? Is it a duplex, an apartment complex?"", ""It's a two bedroom apartment."", ""I'm gonna need you to provide your credit card details."", ""What details exactly?"", ""The sixteen digit number on your credit card."", ""Oh okay, just a second."", ""Take your time."", ""That's five three eight six."", ""Five three eight six."", ""Nine one five three."", ""Nine one five three."", ""Eight three two two."", ""Eight three two two."", ""Five one four nine."", ""Five one four nine."", ""Yeah."", ""Your sixteen digit credit card number is five three eight six nine one five three eight three two two five one four nine. Please confirm."", ""Yeah that's it."", ""Please provide your expiry date and CVV."", ""The expiry date is oh two two five."", ""oh two two five. Please confirm."", ""Correct."", ""and the CVV? The three numbers at the back of your card."", ""Oh okay. That's three six two."", ""Hold the line please."", ""Okay."", ""You're all set. Your receipt and policy number has been forwarded to your mail together with your proof of insurance as requested."", ""Oh thank you so much."", ""You're very much welcome. Is there anything else I can do for you?"", ""I believe that will be all for now."", ""Thank you so much for choosing Rivertown Insurance Rita."", ""It's a pleasure. Have a wonderful weekend ahead. Bye."", ""You too. Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""RequestProofOfInsurance""], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
9,"{""dialogue_id"": ""009"", ""turns"": {""turn_id"": [""insurance_009_000"", ""insurance_009_001"", ""insurance_009_002"", ""insurance_009_003"", ""insurance_009_004"", ""insurance_009_005"", ""insurance_009_006"", ""insurance_009_007"", ""insurance_009_008"", ""insurance_009_009"", ""insurance_009_010"", ""insurance_009_011"", ""insurance_009_012"", ""insurance_009_013"", ""insurance_009_014"", ""insurance_009_015"", ""insurance_009_016"", ""insurance_009_017"", ""insurance_009_018"", ""insurance_009_019"", ""insurance_009_020"", ""insurance_009_021"", ""insurance_009_022"", ""insurance_009_023"", ""insurance_009_024"", ""insurance_009_025"", ""insurance_009_026"", ""insurance_009_027"", ""insurance_009_028"", ""insurance_009_029"", ""insurance_009_030"", ""insurance_009_031"", ""insurance_009_032"", ""insurance_009_033"", ""insurance_009_034"", ""insurance_009_035"", ""insurance_009_036"", ""insurance_009_037"", ""insurance_009_038"", ""insurance_009_039"", ""insurance_009_040"", ""insurance_009_041"", ""insurance_009_042"", ""insurance_009_043"", ""insurance_009_044"", ""insurance_009_045"", ""insurance_009_046"", ""insurance_009_047"", ""insurance_009_048"", ""insurance_009_049"", ""insurance_009_050"", ""insurance_009_051"", ""insurance_009_052"", ""insurance_009_053"", ""insurance_009_054"", ""insurance_009_055"", ""insurance_009_056"", ""insurance_009_057"", ""insurance_009_058"", ""insurance_009_059"", ""insurance_009_060"", ""insurance_009_061"", ""insurance_009_062"", ""insurance_009_063"", ""insurance_009_064"", ""insurance_009_065"", ""insurance_009_066"", ""insurance_009_067"", ""insurance_009_068"", ""insurance_009_069"", ""insurance_009_070"", ""insurance_009_071"", ""insurance_009_072"", ""insurance_009_073"", ""insurance_009_074"", ""insurance_009_075"", ""insurance_009_076"", ""insurance_009_077"", ""insurance_009_078"", ""insurance_009_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance helpline. My name is Ann. How may I help you?"", ""Hi Ann, so my friend just referred Rivertown Insurance to me saying y'all got great customer service because my current insurance company has got really shitty customer service and honestly I'm done with them. Please sign me up I wanna get insured."", ""Yes over here at Rivertown we always put our clients first."", ""Sounds good."", ""Okay. What's your name and where are you calling from?"", ""Helen calling from Newark, New Jersey."", ""What type of insurance plan are we looking at? We've got health, we got life, pet, auto, home with lots of coverage and benefits."", ""I'm looking at enrolling for an auto and health plan."", ""Great. So let's get you started. First we gotta create your account."", ""Okay."", ""please provide your full name and date of birth Helen."", ""Helen Harper. Date of birth is the eleventh of January, nineteen ninety."", ""Please provide your mobile number."", ""That's two one two."", ""Two one two."", ""Five nine nine."", ""Five nine nine."", ""Three four eight three."", ""Three four eight three."", ""Yeah."", ""Two one two fine nine nine three four eight three. Please confirm."", ""Yeah that's right."", ""Please provide your street address."", ""That's five one five Hilton drive."", ""Five one five Hilton drive. What city?"", ""Newark, New Jersey."", ""And your zip code?"", ""Five three nine one one."", ""Five three nine one one. Got it. Lastly I'm gonna need you to provide your social security number and create a security question."", ""My social security number is three one one."", ""Three one one."", ""Five two."", ""Five two."", ""Four four one three."", ""Four four one three."", ""Right."", ""That's three one one five two four four one three. Please confirm."", ""Correct."", ""For the security question I'm gonna need you to think of any question with your answer. Maybe the name of your first pet or where you spent most of your childhood."", ""hmm let's see I'll go with the name of my first pet. Her name was Lulu, such a sweet girl."", ""So name of first pet. Answer Lulu."", ""Yeah."", ""Hold a second while your customer number gets generated."", ""Great. While that gets generated, can you tell me the difference between life and health insurance?"", ""Health insurance helps pay for medical expenses such as doctor's visit, hospital stays, medications, tests and procedure while life insurance pays out a death benefit to your beneficiaries in the case of premature death."", ""Oh, I get it now."", ""We've got your account all set. Here's your customer number."", ""Hold let me grab a pen."", ""Okay."", ""Ready."", ""Seven one nine three four one five two."", ""Alright so that's seven one nine three four one five two."", ""Perfect."", ""For the auto and health plan."", ""Yeah right. I'm gonna be forwarding a quote to you. Our policies have got lots of coverage and it'll be best to take your time to read through so you make the best decision suitable for you."", ""Sounds cool."", ""Yeah so for the auto quote I'm gonna need you to provide the make of your car, the year and model."", ""That's a twenty seventeen Ford Taurus."", ""Nice. For the health insurance, are you a business owner or you're employed."", ""I'm employed."", ""Great so there's a part of the health insurance form that needs to be filled by your employer. It's just a standard procedure."", ""Okay, I'll look into it."", ""What's your preferred mode of getting this quote sent to you?"", ""I'll prefer my e-mail."", ""Okay. Please provide your e-mail address."", ""That's Helen Harper one one at Gmail dot com."", ""Helen Harper one one at Gmail dot com. Please confirm?"", ""Yeah that's it, correct."", ""Okay, just a second. E-mail has been sent."", ""Great so I'll look into it and get back to you as soon as possible."", ""Great, I'll look forward to hearing from you."", ""My friend wasn't wrong about you guys. I really do like the customer service."", ""Thank you. Here at Rivertown we pride ourself with the satisfaction of our clients."", ""Nice nice."", ""I there anything else you would require my assistance."", ""not at the moment. If I've got any question while going through the quote, Ill reach out."", ""Great. Thank you for choosing Rivertown Insurance."", ""The pleasure is all mine. Do enjoy the rest of your day."", ""Thanks, I will. Have a good day. Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
10,"{""dialogue_id"": ""010"", ""turns"": {""turn_id"": [""insurance_010_000"", ""insurance_010_001"", ""insurance_010_002"", ""insurance_010_003"", ""insurance_010_004"", ""insurance_010_005"", ""insurance_010_006"", ""insurance_010_007"", ""insurance_010_008"", ""insurance_010_009"", ""insurance_010_010"", ""insurance_010_011"", ""insurance_010_012"", ""insurance_010_013"", ""insurance_010_014"", ""insurance_010_015"", ""insurance_010_016"", ""insurance_010_017"", ""insurance_010_018"", ""insurance_010_019"", ""insurance_010_020"", ""insurance_010_021"", ""insurance_010_022"", ""insurance_010_023"", ""insurance_010_024"", ""insurance_010_025"", ""insurance_010_026"", ""insurance_010_027"", ""insurance_010_028"", ""insurance_010_029"", ""insurance_010_030"", ""insurance_010_031"", ""insurance_010_032"", ""insurance_010_033"", ""insurance_010_034"", ""insurance_010_035"", ""insurance_010_036"", ""insurance_010_037"", ""insurance_010_038"", ""insurance_010_039"", ""insurance_010_040"", ""insurance_010_041"", ""insurance_010_042"", ""insurance_010_043"", ""insurance_010_044"", ""insurance_010_045"", ""insurance_010_046"", ""insurance_010_047"", ""insurance_010_048"", ""insurance_010_049"", ""insurance_010_050"", ""insurance_010_051"", ""insurance_010_052"", ""insurance_010_053"", ""insurance_010_054"", ""insurance_010_055"", ""insurance_010_056"", ""insurance_010_057"", ""insurance_010_058"", ""insurance_010_059"", ""insurance_010_060"", ""insurance_010_061"", ""insurance_010_062"", ""insurance_010_063"", ""insurance_010_064"", ""insurance_010_065"", ""insurance_010_066"", ""insurance_010_067"", ""insurance_010_068"", ""insurance_010_069"", ""insurance_010_070"", ""insurance_010_071"", ""insurance_010_072"", ""insurance_010_073"", ""insurance_010_074"", ""insurance_010_075"", ""insurance_010_076"", ""insurance_010_077"", ""insurance_010_078"", ""insurance_010_079"", ""insurance_010_080"", ""insurance_010_081"", ""insurance_010_082"", ""insurance_010_083"", ""insurance_010_084"", ""insurance_010_085"", ""insurance_010_086"", ""insurance_010_087""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello my name is Betty, thank you for calling Rivertown Insurance. How may I help you?"", ""Hi Betty, my name is Rose. How're you doing today?"", ""Well I'm doing great. Thank you for asking. How about you?"", ""Had a long day, glad I'm back home and done with it. Whew. ."", ""I can imagine. So how can I be of assistance Rose?"", ""been noticing multiple debit transactions on my account and I'm starting to think I'm being ripped off."", ""I'm sorry about that Rose. when exactly did you start noticing these debit transactions?"", ""I noticed multiple debit transcations last months and I also got multiple debit transactions earlier today so I am no longer interested in the automatic billing."", ""I'm sorry you got to experience that. Can I have your customer number?"", ""Hold on sweetheart, let me get that."", ""Okay."", ""Here you go, hello are you there?"", ""Yes I am holding the line Rose. Have you got your customer number?"", ""Yes I got it now. It five three three."", ""Five three three."", ""Eight four zero."", ""Eight four zero."", ""sorry this is eight four eight."", ""Eight four eight."", ""Two two."", ""Got it. So thats five three three eight four eight two two. Correct?"", ""Right. That's correct."", ""Perfect. Now may I have your full name and date of birth?"", ""My full name is Roseline Harper. And my date of birth is the first of December, nineteen sixty eight."", ""So I'm looking at your account and everything looks right. I'm so sorry you're experiencing multiple debit transaction. I'm gonna have this escalated to the finance team. As soon as we the finance team does indentify these multiple transactions, you will definitely get a refund."", ""Thank you Betty, you're far too kind. In the meantime, how about you go ahead and take off that auto billing."", ""Okay Rose. I'll go ahead and deactivate auto billing."", ""Thank you."", ""There you go. It's done."", ""It's done?"", ""Yes it is. Is there anything else I can help you with?"", ""Well I just got a new cat and I'm thinking about getting her insured. Can I do that?"", ""Of course you can. Are you thinking about getting her insured right away or you would prefer I send a quote."", ""Oh right away."", ""Okay let me walk you through the pet insurance plans available."", ""I would appreciate that."", ""So we got the petcare basic and the petcare preferred policy plans."", ""Okay, what does each plan cover?"", ""The petcare basic covers all kinds of accidents and injury, vaccinations, testing and diagnostics."", ""For how much?"", ""The petcare basic policy plan goes for an annual rate of five hundred dollars."", ""Not bad."", ""If you decide to choose the petcare preferred policy plan, this covers all the basic policy covers with added benefits such as treatment of serious illnesses such as cancer, heart disease. Hereditary conditions such as eye and blood disorders. surgeries, chemotherapy."", ""I see why it is preferred. How much?"", ""The petcare preferred policy plan goes for an annual rate of a thousand dollars."", ""okay so sign Lulu up for the petcare preferred policy."", ""Great."", ""Can I have her policy plan listed in my account?"", ""Of course. We're gonna need you to provide some information."", ""What information?"", ""The pet type, breed, age and weight."", ""Lulu is a Siamese kitten. She's a little over three months old."", ""And her weight?"", ""Just a moment, let me grab her card."", ""Okay."", ""She weighs three point eight pounds."", ""Three point eight pounds. Got it."", ""She's such a cutie."", ""Awwn I bet she is. We're gonna need you to provide your credit card details for payment."", ""Ok sweetheart. What information do you need?"", ""Gonna need the sixteen digits credit card number, expiration date and CVV."", ""Okay give me a second. Let me grab my purse."", ""Alright."", ""I've got it. It's five seven seven one."", ""Five seven seven one."", ""Three nine four three."", ""Three nine four three."", ""One one five two."", ""One one five two."", ""Four one three eight."", ""Four one three eight."", ""Yes."", ""Please confirm, five seven seven one three nine four three one one five two four one three eight. Correct?"", ""Perfect."", ""Your card expiration date?"", ""That's February twenty twenty three."", ""That's zero two forward slash two three. Correct?"", ""Perfect."", ""And the three digit CVV behind the card."", ""oh okay. That's three nine one."", ""Got it. Payment has been made. An e-receipt would be forwarded to your e-mail address. Lulu is insured now."", ""Great."", ""Is there anything else I can help you with Rose?"", ""that would be all for now. Thank you so much. You're such a sweetheart."", ""Thank you so much. And thank you for banking with us as Rivertown Insurance."", ""It's a pleasure. Do enjoy the rest of your evening."", ""Thanks. I will. You too. Bye."", ""Bye Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ReportBillingIssue""], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
11,"{""dialogue_id"": ""011"", ""turns"": {""turn_id"": [""insurance_011_000"", ""insurance_011_001"", ""insurance_011_002"", ""insurance_011_003"", ""insurance_011_004"", ""insurance_011_005"", ""insurance_011_006"", ""insurance_011_007"", ""insurance_011_008"", ""insurance_011_009"", ""insurance_011_010"", ""insurance_011_011"", ""insurance_011_012"", ""insurance_011_013"", ""insurance_011_014"", ""insurance_011_015"", ""insurance_011_016"", ""insurance_011_017"", ""insurance_011_018"", ""insurance_011_019"", ""insurance_011_020"", ""insurance_011_021"", ""insurance_011_022"", ""insurance_011_023"", ""insurance_011_024"", ""insurance_011_025"", ""insurance_011_026"", ""insurance_011_027"", ""insurance_011_028"", ""insurance_011_029"", ""insurance_011_030"", ""insurance_011_031"", ""insurance_011_032"", ""insurance_011_033"", ""insurance_011_034"", ""insurance_011_035"", ""insurance_011_036"", ""insurance_011_037"", ""insurance_011_038"", ""insurance_011_039"", ""insurance_011_040"", ""insurance_011_041"", ""insurance_011_042"", ""insurance_011_043"", ""insurance_011_044"", ""insurance_011_045"", ""insurance_011_046"", ""insurance_011_047"", ""insurance_011_048"", ""insurance_011_049"", ""insurance_011_050"", ""insurance_011_051"", ""insurance_011_052"", ""insurance_011_053"", ""insurance_011_054"", ""insurance_011_055"", ""insurance_011_056"", ""insurance_011_057"", ""insurance_011_058"", ""insurance_011_059"", ""insurance_011_060"", ""insurance_011_061"", ""insurance_011_062"", ""insurance_011_063"", ""insurance_011_064"", ""insurance_011_065"", ""insurance_011_066"", ""insurance_011_067"", ""insurance_011_068"", ""insurance_011_069"", ""insurance_011_070"", ""insurance_011_071"", ""insurance_011_072"", ""insurance_011_073"", ""insurance_011_074"", ""insurance_011_075"", ""insurance_011_076"", ""insurance_011_077"", ""insurance_011_078"", ""insurance_011_079"", ""insurance_011_080"", ""insurance_011_081"", ""insurance_011_082"", ""insurance_011_083"", ""insurance_011_084"", ""insurance_011_085"", ""insurance_011_086"", ""insurance_011_087"", ""insurance_011_088"", ""insurance_011_089"", ""insurance_011_090"", ""insurance_011_091"", ""insurance_011_092"", ""insurance_011_093"", ""insurance_011_094"", ""insurance_011_095"", ""insurance_011_096"", ""insurance_011_097"", ""insurance_011_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance. How can I help you?"", ""Hi I would like to create an account and also enrol for an insurance plan."", ""Okay. Just a moment please."", ""I tried creating an account on your website but I must say the interface wasn't so user friendly."", ""Sorry you didn't get the best experience on the web platform. I'll get your account created right away. To get started, I'm gonna need you to provide some details."", ""Okay."", ""Could you please provide your full name and mobile number?"", ""Full name Brian Robinson."", ""Robinson as in r. o. b. i. n. s. o. n.?"", ""Correct."", ""And your mobile number?"", ""That three four seven."", ""Three four seven."", ""Two one one."", ""Two one one."", ""Five one one nine."", ""Five one one nine."", ""Yeah."", ""So that three four seven two one one five one one nine."", ""Perfect."", ""Next I'm gonna need you to provide your date of birth."", ""Thats seventh of October nineteen seventy two."", ""October seven, nineteen seventy two."", ""Right."", ""Next I'm gonna need you to provide your street address."", ""That's plot fifty-one Edinburgh drive."", ""Your city and zip code?"", ""Newark. Zip code six one five two three."", ""six one five two three."", ""Yeah."", ""Next I'm gonna need you to provide your social security number."", ""Six one five two three nine one nine four."", ""Six one five."", ""Two three."", ""Two three."", ""Nine one nine four."", ""Nine one nine four."", ""Yeah."", ""So thats six one five two three nine one nine four."", ""Correct."", ""Please hold for a second while your customer number gets generated."", ""Okay."", ""Your customer number has been created. You should receive a text message shortly."", ""How long will it take for the message to get delivered to me?"", ""Any moment now."", ""Message received."", ""Kindly confim customer number."", ""That's five three seven seven eight one two four."", ""Perfect. Do you still wana go ahead and enrol for a plan?"", ""Yes please."", ""So what plan are we looking at? We got auto, life, homeowner amongst others."", ""I wanna enrol for the life insurance. I could also get an auto quote forwarded to me so I check that out for a later time."", ""Great. I'll be working you through the various life policy plans we got."", ""I'll appreciate that."", ""Gotcha. we've got the term life, whole life and universal life insurance policies. The most affordable type of life insurance is the term lif. it provides coverage for a specific period of time or term. For example, five to ten years or to a specific age, let's say eighty. But once that term ends, so does your coverage. So that means, your loved ones won't receive a payment from your policy should you pass after the term ends."", ""And how much for the term life insurance?"", ""The term life insurance plan goes for an annual rate of three-hundred dollars."", ""Okay."", ""next we got the whole life insurance."", ""Okay."", ""If you opt for the whole life insurance plan, this protects you for your entire lifetime."", ""Definitely sounds a lot better that the term life policy ."", ""Yeah, this gives you the confidence to know that the people you love are protected right now and even later when you do pass on."", ""hmm like the sound of that."", ""It also got benefits you can use while you're living because it builds a cash value over time."", ""Great. How much for the whole life plan?"", ""Eighteen hundred dollars annually."", ""hmm sounds good."", ""Some of the benefits include guaranteed growth over time. Growth is tax-deferred and it can be used for anything at anytime so this gives you a safety net if you unexpectedly need access to funds."", ""Great. And the universal life insurance?"", ""Right. The universal life policy just like the whole life policy, lets you build cash value. And also offers flexible premium payments, death benefits and schedules to fit your life and your budget. All while protecting your family with great coverage."", ""so what's the difference between the whole life insurance and universal life insurance?"", ""With the universal life policy, you have the flexibilty to change the amount of life insurance protection you want and also the ability to- to control the amount and frequency of your payments."", ""Hmm and this goes for how much?"", ""The universal life policy goes for twelve hundred annually."", ""I think I'm gonna opt for the universal life plan."", ""Great. Kindly provide your customer number so we get started."", ""Hold on a second, let me check my phone messages."", ""Take your time."", ""Here we go, five three seven."", ""Five three seven."", ""Seven eight one."", ""Seven eight one."", ""Two four."", ""Two four."", ""Yeah."", ""I'm gonna need you to provide your credit card details."", ""What details exactly?"", ""Your credit card number, expiration date and CVV."", ""Is It possible to get a quote sent to my mail instead so I make the payment myself?"", ""Of course, that won't be a problem. Kindly provide your email address."", ""That's Brian dot Robinson at AOL dot com."", ""Brian dot Robinson at AOL dot com. Quote sent."", ""Perfect."", ""Is there anything else I can help you with?"", ""I think that's it. Thanks for your help."", ""Thank you so much for choosing Rivertown Insurance. Do have a nice day."", ""Thanks, you too! Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount"", ""CreateAccount"", ""EnrollInPlan"", ""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan"", ""GetQuote""], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
12,"{""dialogue_id"": ""012"", ""turns"": {""turn_id"": [""insurance_012_000"", ""insurance_012_001"", ""insurance_012_002"", ""insurance_012_003"", ""insurance_012_004"", ""insurance_012_005"", ""insurance_012_006"", ""insurance_012_007"", ""insurance_012_008"", ""insurance_012_009"", ""insurance_012_010"", ""insurance_012_011"", ""insurance_012_012"", ""insurance_012_013"", ""insurance_012_014"", ""insurance_012_015"", ""insurance_012_016"", ""insurance_012_017"", ""insurance_012_018"", ""insurance_012_019"", ""insurance_012_020"", ""insurance_012_021"", ""insurance_012_022"", ""insurance_012_023"", ""insurance_012_024"", ""insurance_012_025"", ""insurance_012_026"", ""insurance_012_027"", ""insurance_012_028"", ""insurance_012_029"", ""insurance_012_030"", ""insurance_012_031"", ""insurance_012_032"", ""insurance_012_033"", ""insurance_012_034"", ""insurance_012_035"", ""insurance_012_036"", ""insurance_012_037"", ""insurance_012_038"", ""insurance_012_039"", ""insurance_012_040"", ""insurance_012_041"", ""insurance_012_042"", ""insurance_012_043"", ""insurance_012_044"", ""insurance_012_045"", ""insurance_012_046"", ""insurance_012_047"", ""insurance_012_048"", ""insurance_012_049"", ""insurance_012_050"", ""insurance_012_051"", ""insurance_012_052"", ""insurance_012_053"", ""insurance_012_054"", ""insurance_012_055"", ""insurance_012_056"", ""insurance_012_057"", ""insurance_012_058"", ""insurance_012_059"", ""insurance_012_060"", ""insurance_012_061"", ""insurance_012_062"", ""insurance_012_063"", ""insurance_012_064"", ""insurance_012_065"", ""insurance_012_066"", ""insurance_012_067"", ""insurance_012_068"", ""insurance_012_069"", ""insurance_012_070"", ""insurance_012_071"", ""insurance_012_072"", ""insurance_012_073"", ""insurance_012_074"", ""insurance_012_075"", ""insurance_012_076"", ""insurance_012_077"", ""insurance_012_078"", ""insurance_012_079"", ""insurance_012_080"", ""insurance_012_081"", ""insurance_012_082"", ""insurance_012_083"", ""insurance_012_084"", ""insurance_012_085"", ""insurance_012_086"", ""insurance_012_087"", ""insurance_012_088"", ""insurance_012_089"", ""insurance_012_090""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello. Thank you for calling Rivertown Insurance helpdesk. How may I help you?"", ""Hi. I wanna make enquiries about your pet policies and perhaps get my pet insured."", ""Okay. Do you have an account with us ma'am?"", ""No I don't. Met with my old colleague the other day and she told me about your pet policy coverage and how it covered the cost for her little dog Lulu's surgery. That got me interested."", ""Great. We've got pet policies that covers surgeries, chronic diseases, disorders and more."", ""Okay."", ""First we got the petcare basic which covers all routine check up, vaccinations, medical bills in a case of illness."", ""Okay."", ""Secondly we got the petcare preferred with more coverage such as surgical procedures, cancer treatment and every other illness stated on the policy."", ""So how much for the plans?"", ""The petcare basic gooes for five hundred dollars while the pet preferred goes for a thousand dollars."", ""Monthly?"", ""No this is an annual rate."", ""Whew got me scared there ."", ""that's an annual rate."", ""Can I get a quote for the petcare preferred plan."", ""Okay. I'm gonna need you to provide some information."", ""What do you need?"", ""Let's start with the pet type and breed."", ""He's an cute little doggy. Alaskan Husky with cute blue eyes. Nine months in a week."", ""That's cute."", ""I know right."", ""How old is he?"", ""He's gonna be nine months next Tuesday."", ""So nine months."", ""Yeah."", ""How much does he weigh?"", ""I think that was three point eight pounds the last meet with the vet."", ""How recent was that?"", ""At the start of the month."", ""Oh okay. Your quote is ready. How would you like to get it?"", ""Can you get it forwarded to my e-mail address?"", ""Yes ma'am. What's your e-mail address?"", ""Gretchen Shaw five one eight at Yahoomail dot com."", ""So that's Gretchen as in g. r. e. t. c. h. e. n. Shaw as in s. h. a. w. five one eight at Yahoomail dot come?"", ""Yes you're right."", ""Your quote has been forwarded."", ""oh thank you so much."", ""You're very much welcome. Is there anything else I can help you with."", ""I should actually take this opportunity and open up an account."", ""That would be a good idea."", ""Right?"", ""Yeah. Let me get you started."", ""Yes please sign me up."", ""Full name Gretchen Shaw. Correct?"", ""Yes."", ""Please provide your mobile number and date of birth."", ""My mobile number is two one two."", ""Two one two."", ""Five five five."", ""Five five five."", ""Three eight one nine."", ""Three eight one nine."", ""Right."", ""That's two one two five five five three eight one nine."", ""Perfect."", ""Your date of birth?"", ""Twenty-second of July, nineteen sixty five."", ""Twenty-second of July, nineteen sixty five."", ""Correct."", ""Your address?"", ""Seven one two Oak lane. Salt Lake city, Utah."", ""Seven one two Oak lane. Salt Lake city, Utah."", ""Correct. PO box six nine one four one."", ""Six nine one four one."", ""Perfect."", ""Lastly I'm gonna need your social security number and a security question. A question you only know the answer and will always remember."", ""Okay. My social security number is four one four."", ""Four one four."", ""Three one."", ""Three one."", ""five one six nine."", ""five one six nine."", ""sorry that's five one six eight not nine."", ""Got it. Please confirm, four one four three one five one six eight."", ""Perfect. For the security question, can I put in any question?"", ""Of course, maybe your best friend in middle school or the name of your first pet. Anything."", ""I'll go with the name of my first pet. Her name was Jackie."", ""Jackie."", ""Thinking of her now, I do miss her."", ""Aww where is she?"", ""Passed on a few years back. She was such a sweetheart."", ""I can imagine. Your account has been set up. Your customer number has been forwarded to your mobile number."", ""Hold on a second, let me check if I have received it."", ""Okay."", ""Yes I got it. Four three one one five one six two."", ""Perfect. Is there anything else I can help you with."", ""No, I believe that would be all for now. Thank you so much. I'll check out my mail now for the quote."", ""Great. Thank you so much for choosing Rivertown Insurance. Do enjoy the rest of your day."", ""Bye bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
13,"{""dialogue_id"": ""013"", ""turns"": {""turn_id"": [""insurance_013_000"", ""insurance_013_001"", ""insurance_013_002"", ""insurance_013_003"", ""insurance_013_004"", ""insurance_013_005"", ""insurance_013_006"", ""insurance_013_007"", ""insurance_013_008"", ""insurance_013_009"", ""insurance_013_010"", ""insurance_013_011"", ""insurance_013_012"", ""insurance_013_013"", ""insurance_013_014"", ""insurance_013_015"", ""insurance_013_016"", ""insurance_013_017"", ""insurance_013_018"", ""insurance_013_019"", ""insurance_013_020"", ""insurance_013_021"", ""insurance_013_022"", ""insurance_013_023"", ""insurance_013_024"", ""insurance_013_025"", ""insurance_013_026"", ""insurance_013_027"", ""insurance_013_028"", ""insurance_013_029"", ""insurance_013_030"", ""insurance_013_031"", ""insurance_013_032"", ""insurance_013_033"", ""insurance_013_034"", ""insurance_013_035"", ""insurance_013_036"", ""insurance_013_037"", ""insurance_013_038"", ""insurance_013_039"", ""insurance_013_040"", ""insurance_013_041"", ""insurance_013_042"", ""insurance_013_043"", ""insurance_013_044"", ""insurance_013_045"", ""insurance_013_046"", ""insurance_013_047"", ""insurance_013_048"", ""insurance_013_049"", ""insurance_013_050"", ""insurance_013_051"", ""insurance_013_052"", ""insurance_013_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Hello, I'd like to set up a new account with you guys."", ""Perfect! I'd be more than happy to help you with that. To get us started, may I have your first and last name please?"", ""Sure. My name is Bart Brown."", ""Nice to meet you Bart. Can you spell your first name for me? I want to make sure I get it right in the system."", ""No worries. #Um it's b. a. r. t."", ""Okay so that's b. a. r. t. and what type of account were you wanting to sign up for today?"", ""Yeah I'd like to set up an account for auto insurance."", ""Awesome. Well you definitely picked the right place. In order to proceed I'll need just a little bit more information from you."", ""Okay like what?"", ""Can you give me with your full social security number, your date of birth, and your address?"", ""My social is one two three four five six seven eight nine."", ""Okay so that's one two three four five six seven eight nine?"", ""Yeah that's right. And my date of birth is one zero two nine nineteen ninety one."", ""Got it. Now I'll just need your full address."", ""Hang on, I have to look it up. I just moved here and things have been crazy, haven't really gotten around to memorizing it you know?"", ""Not a problem, I definitely understand. I'm going through moving myself. Take your time."", ""Okay got it. It's one two three Forest f. o. r. e. s. t. Avenue, Los Angeles, California, nine oh two one oh."", ""Great. Thanks for that."", ""No problem."", ""We're almost there with the account creation Bart! Now we just need to set up a security question and answer for you."", ""Oh jeez. I hate those things. I can never remember my answers "", ""Me either but it really is a good way to keep the account secure. What would you like your question to be?"", ""How about what's my mother's maiden name?"", ""Okay, great, that's a good choice. What is the answer you'd like to have on file?"", ""Ates. a. t. e. s."", ""So that's a. t. e. s. as your mothe'rs maiden name, correct?"", ""Yes."", ""Perfect. I've got your account all ready to go and now we can select what type of auto insurance you'd like! Did you have a plan in mind?"", ""Well I think I want the Basic Auto, but can you tell me the difference between Basic and the next one up? I don't really understand the difference."", ""Sure thing! The Basic Auto plan covers accidents but not a rental car, the Preferred accident covers accidents and provides you with a rental."", ""Okay. I think I-I want the Basic plan still. How much was it again?"", ""Currently, the Basic Auto plan is one thousand dollars per year."", ""Whoa. That's way more than I expected it to be. Why is it so expensive? That's kind of outrageous for a basic insurance plan."", ""I can understand the sticker shock. The rate is competitive in the market and we offer way more than our competitors do."", ""Are there any extra fees that I'm going to be surprised with if I enroll?"", ""No, all of our fees are included in the price per year."", ""Okay is there any way to buy a plan besides on the phone?"", ""Of course! You can make purchases online and enroll that way, but now that we have all of your information why not finish it while we're on the phone?"", ""I guess that makes sense. Let me check my balance to make sure I can afford it."", ""No worries, take your time."", ""I've got enough. I'll go ahead with the- what did you call the lower one?"", ""The Basic Auto plan?"", ""Yeah that one."", ""Okay! To finalize everything I'll just need your credit card number, expiration date and CVV code on the back of your card."", ""It's one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen"", ""Uh-huh"", ""The expiration is twelve twenty four and the CVV is one two three."", ""okay. So that's twelve twenty four and one two three. Got it."", ""Yes that's right."", ""Okay! We have everything set up! You should be receiving your policy documents by mail in the next seven days. Any other questions?"", ""No, I think that's it."", ""Well mister Brown it's been a pleasure talking to you. Enjoy your day."", ""You too. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
14,"{""dialogue_id"": ""014"", ""turns"": {""turn_id"": [""insurance_014_000"", ""insurance_014_001"", ""insurance_014_002"", ""insurance_014_003"", ""insurance_014_004"", ""insurance_014_005"", ""insurance_014_006"", ""insurance_014_007"", ""insurance_014_008"", ""insurance_014_009"", ""insurance_014_010"", ""insurance_014_011"", ""insurance_014_012"", ""insurance_014_013"", ""insurance_014_014"", ""insurance_014_015"", ""insurance_014_016"", ""insurance_014_017"", ""insurance_014_018"", ""insurance_014_019"", ""insurance_014_020"", ""insurance_014_021"", ""insurance_014_022"", ""insurance_014_023"", ""insurance_014_024"", ""insurance_014_025"", ""insurance_014_026"", ""insurance_014_027"", ""insurance_014_028"", ""insurance_014_029"", ""insurance_014_030"", ""insurance_014_031"", ""insurance_014_032"", ""insurance_014_033"", ""insurance_014_034"", ""insurance_014_035"", ""insurance_014_036"", ""insurance_014_037"", ""insurance_014_038"", ""insurance_014_039"", ""insurance_014_040"", ""insurance_014_041"", ""insurance_014_042"", ""insurance_014_043"", ""insurance_014_044"", ""insurance_014_045"", ""insurance_014_046"", ""insurance_014_047"", ""insurance_014_048"", ""insurance_014_049"", ""insurance_014_050"", ""insurance_014_051"", ""insurance_014_052"", ""insurance_014_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello. Thank you for calling Rivertown Insurance helpline. My name is Anthony. How may I help you today?"", ""Hi Anthony, my name is Brianna. I'm calling bacause I recently moved out of my previous residence and I wanna change my address so I don't get my mails sent over there."", ""Okay. Please provide your customer number."", ""My customer number I'm gonna have to check my phone. Hold the line please."", ""Okay."", ""Yeah I got it. That's five one three three eight one eight four."", ""Okay."", ""hold please. That's five one three eight eight one eight four."", ""Please confirm the full name and date of birth on the account."", ""Brianna Coleman. Date of birth, second of Spetember, nineteen eighty nine."", ""So when did this move occur?"", ""sometime last month. I believe it was on the fifteenth."", ""Kindly confirm previous address."", ""Four oh one North Park lane, San Francisco, California."", ""Please provide your new address?"", ""That's ninety four West Palm boulevard, Los Angeles, California."", ""Your Zip Code?"", ""I actually don't know what my zip code is. Hold on a second."", ""Take your time."", ""So it's nine oh three two four."", ""Please confirm your new address, ninety four West Palm boulevard, Los Angeles, California. Nine of three two four."", ""Correct."", ""Is there anything else I can help you with?"", ""so I've got a renters policy covering my previous apartment. Can I get to transfer my policy to my current address?"", ""Absolutely."", ""At no extra cost?"", ""I wouldn't say that. Your city and zip code has got a role in your insurance premiumiss Plus if you've recently purchased expensive belongings, that has got a role to play in a potential increment of your premiums."", ""I did make some new purchase however I don't have my updated home inventory at the moment."", ""You can always call back and get that calculated but in the meantime, your renters policy is gonna be transferred to your current address."", ""Thank you."", ""An e-mail to that effect will be forwarded to you."", ""Great."", ""Would that be all Brianna?"", ""One last thing. My landlord has requested for a proof of insurance."", ""Okay. Would you like a physical or a digital proof of insurance?"", ""Best I go with the physical proof so I hand it to him in person."", ""Okay. The mailing address is same address on your account?"", ""Correct. How long is it gonna take for the mail to get to me?"", ""It should take about one to three business days."", ""What about shipping cost?"", ""We will handle the cost of shipping."", ""You guys at Rivertown are the best!"", ""I'm glad to hear that. We've got a customer first policy."", ""I can see!"", ""Your tracking number will be forwarded to your e-mail as soon as the package is shipped out."", ""Amazing."", ""Is there anything else I can help you with?"", ""Nah, I believe that'll be everything for now."", ""Thank you so much for choosing Rivertown Insurance."", ""My pleasure."", ""Congrats on your new apartment."", ""Thank you!"", ""You're welcome. Have a good day. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
15,"{""dialogue_id"": ""015"", ""turns"": {""turn_id"": [""insurance_015_000"", ""insurance_015_001"", ""insurance_015_002"", ""insurance_015_003"", ""insurance_015_004"", ""insurance_015_005"", ""insurance_015_006"", ""insurance_015_007"", ""insurance_015_008"", ""insurance_015_009"", ""insurance_015_010"", ""insurance_015_011"", ""insurance_015_012"", ""insurance_015_013"", ""insurance_015_014"", ""insurance_015_015"", ""insurance_015_016"", ""insurance_015_017"", ""insurance_015_018"", ""insurance_015_019"", ""insurance_015_020"", ""insurance_015_021"", ""insurance_015_022"", ""insurance_015_023"", ""insurance_015_024"", ""insurance_015_025"", ""insurance_015_026"", ""insurance_015_027"", ""insurance_015_028"", ""insurance_015_029"", ""insurance_015_030"", ""insurance_015_031"", ""insurance_015_032"", ""insurance_015_033"", ""insurance_015_034"", ""insurance_015_035"", ""insurance_015_036"", ""insurance_015_037"", ""insurance_015_038"", ""insurance_015_039"", ""insurance_015_040"", ""insurance_015_041"", ""insurance_015_042"", ""insurance_015_043"", ""insurance_015_044"", ""insurance_015_045"", ""insurance_015_046"", ""insurance_015_047"", ""insurance_015_048"", ""insurance_015_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello. Thank you for calling Rivertown Insurance, my name is Alice. How may I help you?"", ""Hi Alice, how are you?"", ""I'm doing great ma'am. How about you?"", ""It's Rose. I'm exhaused. Having a long week."", ""So sorry you're having a long week. Anything I can do to help?"", ""as a matter of fact there is something you can do. I need to file a claim for my home, you can make it as smooth as possible. I'd appreciate that."", ""Of course. I'll do just that."", ""Great."", ""Can I have your customer number?"", ""Hold a second. I got it saved on my phone."", ""Okay."", ""Got it. It's five one nine three three one eight four."", ""Kindly confirm full name on the account, date of birth and last four numbers of your social security."", ""Full name, Rose Philips. My date of birth is the eleventh of October, nineteen sixty one."", ""Please confirm the last four numbers of your social security."", ""Last four numbers. let's see that's one three two eight."", ""Okay let's get started with filing your claim. What happened to your property?"", ""So I got a call from the police while I was at work that there was a burglary that ended in a shoot-out in my neighborhood."", ""Oh my God. I hope no one was hurt."", ""A neighbor got shot but she's okay. It's just so unbelieveable. I just got back from the precinct right now, my home is an active crime scene with tapes all over. I figured calling my insurer would be the right thing to do."", ""You did the right thing. I will go ahead and get this filed so I can provide you with a claim number. I can see on your account you've got the home complete policy plan."", ""Yeah."", ""With the home complete policy, you are eligible for an on-the-spot settlement to cover for your additional living expenses as your home is currently an active crime scene."", ""That would be great. Thank you. You are actually making my day right now."", ""It's our job ma'am. In the meantime here's your claim number."", ""Hold please."", ""Okay."", ""All set."", ""Your claim number is your customer number, a hyphen then your claim ID. So that's five one nine three three one eight four hyphen one seven seven three one."", ""five one nine three three one eight four hyphen one seven seven three one. Correct?"", ""Right."", ""So what do I do next?"", ""Let the police do their job while we would be sending an adjuster to visit the precinct to get the police report."", ""Okay."", ""He will assess the damages done and estimate the costs."", ""Okay."", ""In the meantime, you have to get a place to stay while the police finish up their investigation."", ""Thank you so much Alice, you've been really helpful."", ""Thank you for choosing Rivertown Insurance."", ""Whew, I'm so glad I did. ."", ""You'll have to run an inventory in your house to figure out what was stolen."", ""I noticed the burglars went away with some cash and jewelry. I'm just glad the kids weren't home."", ""Thank Goodness."", ""I've got to run now. Let me know when the adjuster will be coming around so I clear up my schedule."", ""Definitely. Is there anything else I can help you with?"", ""You've done more than enough. Thank you."", ""Please take good care of yourself and get some rest."", ""I will."", ""Thank you for choosing Rivertown Insurance. Bye for now."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
16,"{""dialogue_id"": ""016"", ""turns"": {""turn_id"": [""insurance_016_000"", ""insurance_016_001"", ""insurance_016_002"", ""insurance_016_003"", ""insurance_016_004"", ""insurance_016_005"", ""insurance_016_006"", ""insurance_016_007"", ""insurance_016_008"", ""insurance_016_009"", ""insurance_016_010"", ""insurance_016_011"", ""insurance_016_012"", ""insurance_016_013"", ""insurance_016_014"", ""insurance_016_015"", ""insurance_016_016"", ""insurance_016_017"", ""insurance_016_018"", ""insurance_016_019"", ""insurance_016_020"", ""insurance_016_021"", ""insurance_016_022"", ""insurance_016_023"", ""insurance_016_024"", ""insurance_016_025"", ""insurance_016_026"", ""insurance_016_027"", ""insurance_016_028"", ""insurance_016_029"", ""insurance_016_030"", ""insurance_016_031"", ""insurance_016_032"", ""insurance_016_033"", ""insurance_016_034"", ""insurance_016_035"", ""insurance_016_036"", ""insurance_016_037"", ""insurance_016_038"", ""insurance_016_039"", ""insurance_016_040"", ""insurance_016_041"", ""insurance_016_042"", ""insurance_016_043"", ""insurance_016_044"", ""insurance_016_045"", ""insurance_016_046"", ""insurance_016_047"", ""insurance_016_048"", ""insurance_016_049"", ""insurance_016_050"", ""insurance_016_051"", ""insurance_016_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello good morning. My name is Emily. Thank you for calling Rivertown Insurance."", ""Good morning Emily. My name is Paul. How are you today?"", ""I'm doing great, thanks. How may I help you?"", ""So yeah I wanna cancel my auto policy plan."", ""Okay. Do you mind me asking why?"", ""I recently moved to Virginia and I realized it ain't a necessity over here."", ""you do realize it's your health that matters. The financial liabilty that comes if lets say you get in an accident. You could potentially be stuck paying hundreds of thousands of dollars."", ""hmm you got a point there. Well, it's a temporary decision and I appreciate you looking out but I've made up my mind. Kindly walk me through what I need to do to cancel my plan."", ""Okay then. Please provide your customer number."", ""Hold a sec. Let me get it."", ""Gotcha."", ""Here we go. It's five one one."", ""Five one one."", ""Three four six."", ""Three four six."", ""Two two."", ""Two two."", ""Yeah."", ""Kindly confrim your full name and date of birth."", ""Paul Anderson. Date of birth is seventh of November nineteen eighty three."", ""Okay. So there's a list of requirement for a policy cancellation process."", ""Okay."", ""You're gonna have to make a ten percent payment of your remaining premium."", ""Why do I need to make that payment?"", ""It's part of the agreement. Your signed up for a year and you're cancelling just a little over three months. You're gonna have to make a payment of ten percent of the premium you would have paid over the next seven months."", ""That's bullshit!"", ""I'm sorry but it's stated in the policy agreement."", ""I don't believe this."", ""As soon as this payment is made, I'll be forwarding a cancellation letter to you to be signed and forwarded back via e-mail or fax, whichever is favorable."", ""I'd prefer an email. But hold on a second, let me get this straight, how much would I be paying?"", ""Ten percent of your seven month premium adds up to a total of thirthy five dollars."", ""Okay. How do I make payment?"", ""A payment link would be forwarded to your mail together with your cancellation letter."", ""Okay."", ""As soon as payment is made and the signed copy of the cancellation letter is received, you'll get a policy cancellation notice stating that your policy is officially cancelled."", ""Okay then."", ""Kindly verify your email address so I forward the link for payment to be made together with the cancellation letter."", ""My email address is Paul dot Anderson twenty-one at Gmail dot com. I believe it's the same email attached to my account."", ""Right."", ""Is there anything else?"", ""Please hold while I get your letter forwarded to your email address."", ""Okay."", ""Alright. Mail sent."", ""I must say I'm quite disappointed with having to make a payment for cancellation."", ""I'm sorry about you weren't of that Paul but that's how it works."", ""Right."", ""Would there be anything else you would like me to assist you with?"", ""Nah, I believe that would be all for now."", ""Okay. Thank you for calling Rivertown Insurance. We look forward to getting in business with you again."", ""I doubt that. Do enjoy the rest of your day."", ""Thanks, you too."", ""Good bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
17,"{""dialogue_id"": ""017"", ""turns"": {""turn_id"": [""insurance_017_000"", ""insurance_017_001"", ""insurance_017_002"", ""insurance_017_003"", ""insurance_017_004"", ""insurance_017_005"", ""insurance_017_006"", ""insurance_017_007"", ""insurance_017_008"", ""insurance_017_009"", ""insurance_017_010"", ""insurance_017_011"", ""insurance_017_012"", ""insurance_017_013"", ""insurance_017_014"", ""insurance_017_015"", ""insurance_017_016"", ""insurance_017_017"", ""insurance_017_018"", ""insurance_017_019"", ""insurance_017_020"", ""insurance_017_021"", ""insurance_017_022"", ""insurance_017_023"", ""insurance_017_024"", ""insurance_017_025"", ""insurance_017_026"", ""insurance_017_027"", ""insurance_017_028"", ""insurance_017_029"", ""insurance_017_030"", ""insurance_017_031"", ""insurance_017_032"", ""insurance_017_033"", ""insurance_017_034"", ""insurance_017_035"", ""insurance_017_036"", ""insurance_017_037"", ""insurance_017_038"", ""insurance_017_039"", ""insurance_017_040"", ""insurance_017_041"", ""insurance_017_042"", ""insurance_017_043"", ""insurance_017_044"", ""insurance_017_045"", ""insurance_017_046"", ""insurance_017_047"", ""insurance_017_048"", ""insurance_017_049"", ""insurance_017_050"", ""insurance_017_051"", ""insurance_017_052"", ""insurance_017_053"", ""insurance_017_054"", ""insurance_017_055"", ""insurance_017_056"", ""insurance_017_057"", ""insurance_017_058"", ""insurance_017_059"", ""insurance_017_060"", ""insurance_017_061"", ""insurance_017_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello. Thank you for calling Rivertown Insurance helpline. How may I help you?"", ""Hi, I just got involved in an accident and I wanna file an auto claim."", ""Oh my God. Are you okay?"", ""Yes I'm fine, just got a bruise around my arm. the front grill of my vehicle on the other hand is totalled."", ""Are you still at the scene of the accident?"", ""No this happened a while back. I got some first aid, took a cab and now I'm home."", ""Thank goodness you're okay."", ""You can say that again, the whole incident was a madness."", ""I can imagine. So you wanna file a claim?"", ""Yes what have I got to do?"", ""First, we'd wanna know what covered vehicle was involved."", ""My Mustang."", ""And who was driving?"", ""I was the only one in the vehicle."", ""Location and time of the accident."", ""That was on the traffic light at Bradley and Moss."", ""A basic description of the accident and the severity of the damage."", ""this one is huge. So I'm at the traffic light and as soon as I was green and moving, this car from the other end comes straight into me and takes out my front grill, it all happened at a blinding speed."", ""Wow."", ""I'm still a bit traumatized if I'm being honest."", ""I'm so sorry you had to experience that. I'm gonna need the name and insurance information of the other driver."", ""Highway patrol can help with that. They got involved."", ""Oh okay. So a report has been filed."", ""Yeah definitely."", ""Okay. We're gonna need that police report number."", ""Okay not a problem. My attorney will get that."", ""Great."", ""Is there some sort of time limit for filing claims or submittting additional information."", ""Yes there is but you're here now. I'll be checking your account right away and as soon as I get your policy and coverage type, I'll be assigning an adjuster to this situation. This situation will be resolved as quick as possible."", ""That's great."", ""I will need your customer number."", ""Please hold the line while I get that."", ""Take your time."", ""Got it. Nine one three four eight eight one seven."", ""Nine one three four eight eight one seven. Please provide full name and date of birth your account."", ""Andrew Bush."", ""Okay. Your date of birth?"", ""That's seventeen March, nineteen sixy seven."", ""Please provide last four digits of your social security number."", ""One one five nine."", ""Got it. I can see your auto policy plan is the complete auto."", ""Right."", ""During the course of the week, our insurance adjuster will contact you for additional information."", ""Okay."", ""Please note that the conversation with the adjuster will be recorded."", ""I don't follow. Why would he or she be doing that?"", ""It's protocol sir. This will be used in determining who was at fault."", ""Okay. Then what next?"", ""Your vehicle will be moved to our certified repair shop and undergo final inspections."", ""Okay."", ""Then finally the adjuster will authorize a final payment. You'll sign a release, accepting the payment."", ""Got it. How soon should I expect to be contacted by this adjuster so I free up my schedule?"", ""In twenty-four to forty-eight hours, our adjuster will be in touch."", ""Okay."", ""In the mean time, you should get some rest."", ""Yes I should, my wife is worried sick."", ""I can imagine. Is there anything else I can help you with?"", ""I believe that will be all for now."", ""Okay. Will get in touch as soon as possible. Take good care of yourself."", ""Great. I'd appreciate that."", ""Thank you for choosing Rivertown Insurance."", ""It's a pleasure. Bye."", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
18,"{""dialogue_id"": ""018"", ""turns"": {""turn_id"": [""insurance_018_000"", ""insurance_018_001"", ""insurance_018_002"", ""insurance_018_003"", ""insurance_018_004"", ""insurance_018_005"", ""insurance_018_006"", ""insurance_018_007"", ""insurance_018_008"", ""insurance_018_009"", ""insurance_018_010"", ""insurance_018_011"", ""insurance_018_012"", ""insurance_018_013"", ""insurance_018_014"", ""insurance_018_015"", ""insurance_018_016"", ""insurance_018_017"", ""insurance_018_018"", ""insurance_018_019"", ""insurance_018_020"", ""insurance_018_021"", ""insurance_018_022"", ""insurance_018_023"", ""insurance_018_024"", ""insurance_018_025"", ""insurance_018_026"", ""insurance_018_027"", ""insurance_018_028"", ""insurance_018_029"", ""insurance_018_030"", ""insurance_018_031"", ""insurance_018_032"", ""insurance_018_033"", ""insurance_018_034"", ""insurance_018_035"", ""insurance_018_036"", ""insurance_018_037"", ""insurance_018_038"", ""insurance_018_039"", ""insurance_018_040"", ""insurance_018_041"", ""insurance_018_042"", ""insurance_018_043"", ""insurance_018_044"", ""insurance_018_045"", ""insurance_018_046"", ""insurance_018_047"", ""insurance_018_048"", ""insurance_018_049"", ""insurance_018_050"", ""insurance_018_051"", ""insurance_018_052"", ""insurance_018_053"", ""insurance_018_054"", ""insurance_018_055"", ""insurance_018_056"", ""insurance_018_057"", ""insurance_018_058"", ""insurance_018_059"", ""insurance_018_060"", ""insurance_018_061"", ""insurance_018_062"", ""insurance_018_063"", ""insurance_018_064"", ""insurance_018_065"", ""insurance_018_066"", ""insurance_018_067"", ""insurance_018_068"", ""insurance_018_069"", ""insurance_018_070"", ""insurance_018_071"", ""insurance_018_072"", ""insurance_018_073"", ""insurance_018_074"", ""insurance_018_075"", ""insurance_018_076"", ""insurance_018_077"", ""insurance_018_078"", ""insurance_018_079"", ""insurance_018_080"", ""insurance_018_081"", ""insurance_018_082""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance helpline. How can I help you?"", ""Hi I wanna get a howeowners quote."", ""Great. We've got three available policies for the homeowner insurance with mutiple coverage."", ""What are their coverages and how much does it cost?"", ""The coverages differ with the basic home, home preferred and home complete plans. All at affordable prices."", ""Okay."", ""The basic home policy just like the home preferred and home complete pays to repair or rebuild your home if it is damaged or destroyed by fire, hail or other disasters listed in the policy."", ""sounds good but what's the difference?"", ""Right. The home preferred policy has got more coverage than the basic home as this policy covers your personal belongings as well. Let's say in a case of burglary, fire or the disasters listed in the policy."", ""This goes for how much?"", ""The basic home policy goes for an annual rate of twelve hundred."", ""And the preferred one? The one with the coverage for personal belonging."", ""The home preferred. That policy goes for an annual rate of sixteen hundred."", ""sounds good to me."", ""Of course. The best of all three is the home complete policy with liabilty protection and additional living expenses. This covers you against lawsuits for bodily injury or property damage that you or your family members cause to other people. It also covers damages caused by your pets."", ""nice."", ""Covering additional cos of living away from home if you cannot live in your home due to damages from an insured disaster."", ""That's really amazing."", ""Yeah it covers hotel bills, restaurant meals and other costs."", ""Wow. For how much?"", ""The home complete plan goes for an annual rate of two thousand dollars."", ""It's on the high side but it's totally worth it. I guess."", ""It is definitely worth it. Have you made up your mind which you'd be going for?"", ""I'm kinda leaning towards the home complete plan."", ""That would be a great decision."", ""Mhm."", ""Do you have an account with us at Rivertown Insurance?"", ""No I don't."", ""Would you like to open up an account?"", """", ""It won't take much of your time. Plus when you do make up your mind with the quote, you won't have to go through creating an account. All you do is sign and upload necessary documents, upload and the policy would be live in your account."", ""Okay. Sign me up."", ""Great. Please provide your full name, home address, email address and date of birth."", ""Megan Curtis. Date of birth is fourteenth December nineteen ninety."", ""Fourteen December, nineteen ninety. And your address?"", ""Ten Park lane, Manhattan, New York."", ""Zip code?"", ""One zero zero two one."", ""E-mail address?"", ""Megan Curtis five one one at Gmail dot com."", ""So full name Megan Curtis. Date of birth Fourteen December, nineteen ninety and address is ten Park lane Manhattan New York. Zip code one zero zero two one and e-mail address is megan curtis five one one at Gmail dot com. Correct?"", ""Perfect."", ""Please provide mobile number."", ""That's three two seven."", ""Three two seven."", ""Five one five."", ""Five one five."", ""Three one two six."", ""Three one two six."", ""Right."", ""Last detail required so I get your account up and running is your social security number."", ""Just a moment."", ""Take your time."", ""Thats three one three."", ""Three one three."", ""Two four."", ""Two four."", ""Nine one three three."", ""Nine one three three."", ""Yeah."", ""Your account is up and running. A text message containing your custome number has been forwarded to you. Kindly acknowledge receipt."", ""It's not in yet. Wait hold a second. I just got it."", ""Kindly confrim customer number."", ""That's five one three nine eight one four two."", ""Perfect. I'll be forwarding the home quote to the email attached to your account."", ""That's fine."", ""Is the address of the property getting insured same as the address on your account?"", ""No the property is down at Chelsea."", ""Do you know how much this property is worth?"", ""A hundred and twenty thousand dollars."", ""Have you got a mortgage on the property?"", ""No."", ""Okay. Your home quote is on its way."", ""Great. Thank you so much. You've been very helpful."", ""You're definitely welcome. Here at Rivertown Insurance, we ensure customer satisfaction in every transacction."", ""Nice."", ""Is there anything else I can do for you Megan?"", ""I believe that'll be all for now."", ""Thank you so much for calling Rivertown helpline."", ""Thank you."", ""Do enjoy the rest of your day."", ""You too. Bye."", ""Bye Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
19,"{""dialogue_id"": ""019"", ""turns"": {""turn_id"": [""insurance_019_000"", ""insurance_019_001"", ""insurance_019_002"", ""insurance_019_003"", ""insurance_019_004"", ""insurance_019_005"", ""insurance_019_006"", ""insurance_019_007"", ""insurance_019_008"", ""insurance_019_009"", ""insurance_019_010"", ""insurance_019_011"", ""insurance_019_012"", ""insurance_019_013"", ""insurance_019_014"", ""insurance_019_015"", ""insurance_019_016"", ""insurance_019_017"", ""insurance_019_018"", ""insurance_019_019"", ""insurance_019_020"", ""insurance_019_021"", ""insurance_019_022"", ""insurance_019_023"", ""insurance_019_024"", ""insurance_019_025"", ""insurance_019_026"", ""insurance_019_027"", ""insurance_019_028"", ""insurance_019_029"", ""insurance_019_030"", ""insurance_019_031"", ""insurance_019_032"", ""insurance_019_033"", ""insurance_019_034"", ""insurance_019_035"", ""insurance_019_036"", ""insurance_019_037"", ""insurance_019_038"", ""insurance_019_039"", ""insurance_019_040"", ""insurance_019_041"", ""insurance_019_042"", ""insurance_019_043"", ""insurance_019_044"", ""insurance_019_045"", ""insurance_019_046"", ""insurance_019_047"", ""insurance_019_048"", ""insurance_019_049"", ""insurance_019_050"", ""insurance_019_051"", ""insurance_019_052""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello."", ""Good afternoon. Thank you for calling Rivertown Insurance helpdesk. My name is Peter. How may I help you today?"", ""Good Afternoon Peter. Having a good day?"", ""Yes I am. Thank you for asking. How about you?"", ""Well, it's been alright."", ""Great. How may I be of assistance?"", ""I want your best advise. Do I open up an account for my daughter or adding her as a dependent on my account would be a better idea?"", ""I believe adding your daughter as a dependent on your account has got more advantages."", ""How so?"", ""so a dependent care benefits incluse tax credits and employee benefits such as day care allowances for the care of their dependents."", ""Hmm sounds good."", ""The paid leave is another benefit to certain employees who take time away from work to care for a dependent."", ""So what have I gotta do to get my dependent added to my account?"", ""First I'm gonna need you to provide your customer number."", ""Just a minute."", ""Okay."", ""So it's five one five four."", ""Five one five four."", ""One nine three three."", ""One nine three three."", ""Right."", ""Please confirm your full name."", ""Donald Johnson."", ""Please confirm date of birth and social security number."", ""Date of birth is March eleven, nineteen eighty four. Social security nine eight one two two nine three four two."", ""Okay so I will go ahead and add your daughter to your list of dependents."", ""Cool."", ""I'm gonna need you to provide some details."", ""No problem."", ""So relationship to self is daughter right?"", ""Correct."", ""Dependent's first name?"", ""Lucy."", ""Dependent's last name?"", ""Johnson."", ""Dependent's date of birth?"", ""Thats fifth of January, twenty fifteen."", ""January five, twenty fifteen."", ""Yeah."", ""Dependent's health issues?"", ""oh. My daughter is healthy, she's got no history of health issues."", ""Got it. Please hold the line."", ""Okay."", ""So your dependent is all set up on your account."", ""Great so will I be making any payment at this time?"", ""I would advice an increase in your premiums but you don't have to make any payment right away. Only if you want to as you've got auto billing already set."", ""Alright then, I'll look into it."", ""Right."", ""Thank you so much Peter."", ""Thank you Donald, would that be all?"", ""Yeah that'll be all for now. Do enjoy the rest of your day."", ""I will. Thank you for calling Rivertown Insurance. Have a good day."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
20,"{""dialogue_id"": ""020"", ""turns"": {""turn_id"": [""insurance_020_000"", ""insurance_020_001"", ""insurance_020_002"", ""insurance_020_003"", ""insurance_020_004"", ""insurance_020_005"", ""insurance_020_006"", ""insurance_020_007"", ""insurance_020_008"", ""insurance_020_009"", ""insurance_020_010"", ""insurance_020_011"", ""insurance_020_012"", ""insurance_020_013"", ""insurance_020_014"", ""insurance_020_015"", ""insurance_020_016"", ""insurance_020_017"", ""insurance_020_018"", ""insurance_020_019"", ""insurance_020_020"", ""insurance_020_021"", ""insurance_020_022"", ""insurance_020_023"", ""insurance_020_024"", ""insurance_020_025"", ""insurance_020_026"", ""insurance_020_027"", ""insurance_020_028"", ""insurance_020_029"", ""insurance_020_030"", ""insurance_020_031"", ""insurance_020_032"", ""insurance_020_033"", ""insurance_020_034"", ""insurance_020_035"", ""insurance_020_036"", ""insurance_020_037"", ""insurance_020_038"", ""insurance_020_039"", ""insurance_020_040"", ""insurance_020_041"", ""insurance_020_042"", ""insurance_020_043"", ""insurance_020_044"", ""insurance_020_045"", ""insurance_020_046"", ""insurance_020_047"", ""insurance_020_048"", ""insurance_020_049"", ""insurance_020_050"", ""insurance_020_051"", ""insurance_020_052"", ""insurance_020_053"", ""insurance_020_054"", ""insurance_020_055"", ""insurance_020_056"", ""insurance_020_057"", ""insurance_020_058"", ""insurance_020_059"", ""insurance_020_060"", ""insurance_020_061"", ""insurance_020_062"", ""insurance_020_063"", ""insurance_020_064"", ""insurance_020_065"", ""insurance_020_066"", ""insurance_020_067"", ""insurance_020_068"", ""insurance_020_069"", ""insurance_020_070"", ""insurance_020_071"", ""insurance_020_072"", ""insurance_020_073"", ""insurance_020_074"", ""insurance_020_075"", ""insurance_020_076"", ""insurance_020_077"", ""insurance_020_078"", ""insurance_020_079"", ""insurance_020_080"", ""insurance_020_081"", ""insurance_020_082"", ""insurance_020_083"", ""insurance_020_084"", ""insurance_020_085""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello. Thank you for calling Rivertown Insurance helpline. My name is Anna. How may I help you today?"", ""Hi Anna, my name is Robert. I recently got a new apartment and I wanna get more information about a renters insurance and get a renters quote."", ""First I'd like to say congratulations on your newly acquired apartment."", ""Oh thank you so much."", ""Don't mention it."", ""I really wanna know how the renters insurance works. The payments, the benefits, everything."", ""A renters insurance helps protect you and your belongings if the unexpected happens."", ""okay."", ""You might be wondering what about the landlord's insurance."", ""Exactly."", ""Well that covers only the building but not your personal things."", ""Oh I see. So what type of damage does the renter insurance cover?"", ""Depeneding on your policy plan, the renters quote covers you and your belongings for things like fire, smoke damage, vandalism, theft, water damages and even visitor injuries."", ""That's great. I like it."", ""I bet you do . The items covered in the renters insurance include electronics, furnitures, clothings and a lot more."", ""Wow, sounds so good."", ""It also covers extra expenses if property is unhabitable due to a covered loss. Let's say in the case of a fire."", ""How much does it cost?"", ""For the renters insurance, here at Rivertown Insurance we've got two plans."", ""Okay."", ""We got the renters basic plan which goes for an annual rate of two hundred dollars."", """", ""And we got the renters preferred plan which goes for an annual rate of three hundred dollars."", ""What's the difference between the renters basic and the renters preferred plan?"", ""The renters preferred plan has got more coverage such as medical expenses and or legal fees if some is injured on your property while the renters basic only covers you and your belongings."", ""I think I'd like to get a quote for the renters preferred plan."", ""Great choice. Do you have an account with Rivertown Insurance?"", ""no I don't."", ""Would you mind opening up an account right away? It won't take much of your time."", ""Okay then. Sign me up."", ""Great. Please provide your full name and date of birth."", ""Full name is Robert Koeman."", ""Koeman as in k. o. e. m. a. n.?"", ""Correct."", ""Your date of birth?"", ""That's the fifth of January, nineteen ninety two."", ""Next I'm gonna need you to provide your home address, e-mail address and mobile number."", ""Mobile number is seven one nine."", ""Seven one nine."", ""Eight four two."", ""Eight four two."", ""Nine nine one five."", ""Nine nine one five."", ""Yeah."", ""So that's seven one nine eight four two nine nine one five. Please confirm."", ""Correct."", ""Your address?"", ""One three nine Ross Boulevard, Minneapolis, Minnesota."", ""Zip code?"", ""Five three four four four."", ""Please confirm address. One three nine Ross Boulevard. Minneapolis, Minnesota. Five three four four four."", ""Correct. My e-mail address is Rob Koeman ninety two at Gmail dot com."", ""Rob Koeman ninety two at Gmail dot com."", ""Right."", ""Finally I'm gonna need your social security number and for your security question."", ""My social security number is four one four."", ""Four one four."", ""Two nine."", ""Two nine."", ""Five one six three."", ""Five one six three."", ""Correct."", ""So that's four one four two nine five one six three. Please confirm."", ""Yeah that's it."", ""Got any security question in mind, perhaps your first crush in middle school."", ""that's a good one."", ""."", ""I think I'll go with that. Her name was Jessica. She got me writing poems back then ."", ""That was cute. So we're going with first crush in middle school as your security question and your answer is Jessica. Please confirm."", ""Yeah."", ""You're all set. You should get your customer number forwarded to your mobile phone any moment now."", ""Please hold while I confirm."", ""Okay."", ""So I just got it. My customer number is three one one five seven nine one six."", ""Great. The address for the quote the same address on your account?"", ""Yeah it's the same."", ""What's the property type? Is it a duplex, an apartment complex?"", ""It's a single studion apartment."", ""Got it. Your quote is ready and has been forwarded to your e-mail address."", ""Nice. I'll check it out."", ""Is there anything else I can help you with Rob."", ""I believe that would be all for now. If I got any question at any point in time, I will give you a call."", ""Great. Thank you so much for choosing Rivertown Insurance."", ""Pleasure is all mine. Thank you and have a good day."", ""I will. Bye."", ""Yeah bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
21,"{""dialogue_id"": ""021"", ""turns"": {""turn_id"": [""insurance_021_000"", ""insurance_021_001"", ""insurance_021_002"", ""insurance_021_003"", ""insurance_021_004"", ""insurance_021_005"", ""insurance_021_006"", ""insurance_021_007"", ""insurance_021_008"", ""insurance_021_009"", ""insurance_021_010"", ""insurance_021_011"", ""insurance_021_012"", ""insurance_021_013"", ""insurance_021_014"", ""insurance_021_015"", ""insurance_021_016"", ""insurance_021_017"", ""insurance_021_018"", ""insurance_021_019"", ""insurance_021_020"", ""insurance_021_021"", ""insurance_021_022"", ""insurance_021_023"", ""insurance_021_024"", ""insurance_021_025"", ""insurance_021_026"", ""insurance_021_027"", ""insurance_021_028"", ""insurance_021_029"", ""insurance_021_030"", ""insurance_021_031"", ""insurance_021_032"", ""insurance_021_033"", ""insurance_021_034"", ""insurance_021_035"", ""insurance_021_036"", ""insurance_021_037"", ""insurance_021_038"", ""insurance_021_039"", ""insurance_021_040"", ""insurance_021_041"", ""insurance_021_042"", ""insurance_021_043"", ""insurance_021_044"", ""insurance_021_045"", ""insurance_021_046"", ""insurance_021_047"", ""insurance_021_048"", ""insurance_021_049"", ""insurance_021_050"", ""insurance_021_051"", ""insurance_021_052"", ""insurance_021_053"", ""insurance_021_054"", ""insurance_021_055"", ""insurance_021_056"", ""insurance_021_057"", ""insurance_021_058"", ""insurance_021_059"", ""insurance_021_060"", ""insurance_021_061"", ""insurance_021_062"", ""insurance_021_063"", ""insurance_021_064"", ""insurance_021_065"", ""insurance_021_066"", ""insurance_021_067"", ""insurance_021_068"", ""insurance_021_069"", ""insurance_021_070"", ""insurance_021_071"", ""insurance_021_072"", ""insurance_021_073"", ""insurance_021_074"", ""insurance_021_075"", ""insurance_021_076"", ""insurance_021_077"", ""insurance_021_078"", ""insurance_021_079"", ""insurance_021_080"", ""insurance_021_081"", ""insurance_021_082"", ""insurance_021_083"", ""insurance_021_084"", ""insurance_021_085"", ""insurance_021_086"", ""insurance_021_087"", ""insurance_021_088"", ""insurance_021_089"", ""insurance_021_090"", ""insurance_021_091"", ""insurance_021_092"", ""insurance_021_093""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for holding the line. My name is Curtis. How may I help you?"", ""Hi Curtis, I'm Josh. I called earlier in regards to a condo quote."", ""Right. Were you able to sort out the issue with your other insurance company?"", ""Yeah, glad I got to finally terminate my account with them."", ""I'm sorry you had to experience all of that."", ""Their premiums were outrageous plus they got shitty coverage."", ""Be rest assured you will have the best customer experience with Rivertown Insurance."", ""I hope so because my buddies over here got nothing but good reviews about Rivertown."", ""That's great."", ""So about the condo quote. I've not moved in yet but I've acquired the property."", ""Okay."", ""So I'm looking for the best policy plan with coverage and benefits to suit my needs."", ""You're at the right place. We've got two condo policy plans with different levels of coverage for you to choose from."", ""nice."", ""We've got the condo basic which covers expenses caused by theft, fire and smoke, vandalism, sudden and accidental damage to your plumbing, water heater, air conditioning system or house hold appliances."", ""Sounds good. And the second plan?"", ""Right. The second we've got the condo preferred this covers all the condo basic policy covers andd even more."", ""Like?"", ""It provides protection for covered liability claims or lawsuits. Let's say a vistior gets hurt in your property. It's covers medical bills for your visitor."", ""Cool."", ""Your personal belongings such as jewelries, paintings."", ""Mhm nice! How much do they both cost though?"", ""The condo basic goes for an annual rate of five hundred dollars."", ""That's how much in premiums montly?"", ""Forty dollars."", ""okay and the condo preferred?"", ""The condo preferred goes for an annual rate of six hundred dollars which is a fifty dollars in montly premiums."", ""Great, it's settled then. I'll go for the condo preferred policy plan."", ""Great choice. Would you like open up an account now so when I forward your quote you won't have to go through the procedure of opening up an account?"", ""Yeah I got time on my hands right now. Let's get it done."", ""Okay. I'm gonna need you to provide some information."", ""Okay."", ""Please provide your full name and date of birth."", ""Josh Schmeichel."", ""Schmeichel as in s. c. h. m. e. i. c. h. e. l.?"", ""Right. Date of birth is September twenty-one, nineteen eighty seven."", ""Next I'm gonna need you to provide your mobile number, e-mail address and home address."", ""My mobile number is seven one seven."", ""seven one seven."", ""Five two three."", ""Five two three."", ""Two one four two."", ""Two one four two. So that's seven one seven five two three two one four two. Please confirm."", ""Yeah that's it."", ""E-mail address?"", ""Josh dot Schmeichel eighty eight at Gmail dot com."", ""Josh dot Schmeichel eighty eight at Gmail dot com. Please confirm."", ""Correct."", ""Next is your home address."", ""So the thing is I'll be moving in to my condo sometime nextweek. So should I use my current address or my condo address?"", ""Since you'll be moving next week and that's the same property you're gonna be gettiing insured then I believe you should make use of that address instead."", ""My thoughts exactly. That'll be five oh one Mandela street."", ""Five oh one Mandela street."", ""San Antonio, Texas."", ""San Antonio, Texas."", ""Yeah."", ""Your zip code?"", ""Please hold, I'm gonna have to check that up."", ""Okay."", ""My zip is three one nine five two."", ""Three one nine five two. Please confirm address, five oh one Mandela street, San Antonio, Texas. Three one nine five two."", ""Correct."", ""Lastly I'm gonna need you to provide your social security number and a security question you won't forget."", ""My SSN is nine one nine."", ""Nine one nine."", ""Three two."", ""Three two."", ""Four one four nine."", ""Four one four nine."", ""Yeah and my security question let's see. I'll go with the name of my first pet. Her name was Lulu."", ""Perfect so please confirm. Your social security number is nine one nine three two four one four nine."", ""Yeah."", ""And the answer to your security question which is the name of your first pet is Lulu."", ""Correct."", ""You're all set, you'll be receiving a text message shortly containing your customer number."", ""Yeah I just got it."", ""Please confirm your customer number."", ""Your Rivertown Insurance customer number is seven one three two five six nine three."", ""Please check that again you got a number wrong."", ""Oh yeah? Seven one three two five five nine three."", ""Perfect. So I'll be forwarding the quote for your condo to your e-mail address. Is that okay?"", ""Yes please."", ""Please signify your policy start date. The day you want your coverage to commence so I put it on your quote."", ""I don't mind if it starts right away so you can put in today's date as the policy start date."", ""Done. Your quote has been forwarded to your mail."", ""Awesone. You've been very helpful."", ""Is there anything else I can do for you?"", ""I believe that'll be all for now, I can always call back if I need any assistance."", ""Of course. Thank you so much for choosing Rivertown Insurance."", ""It's my pleasure."", ""Do have a nice weekend ahead of you."", ""You too."", ""I will. Bye for now."", ""Yeah bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
22,"{""dialogue_id"": ""022"", ""turns"": {""turn_id"": [""insurance_022_000"", ""insurance_022_001"", ""insurance_022_002"", ""insurance_022_003"", ""insurance_022_004"", ""insurance_022_005"", ""insurance_022_006"", ""insurance_022_007"", ""insurance_022_008"", ""insurance_022_009"", ""insurance_022_010"", ""insurance_022_011"", ""insurance_022_012"", ""insurance_022_013"", ""insurance_022_014"", ""insurance_022_015"", ""insurance_022_016"", ""insurance_022_017"", ""insurance_022_018"", ""insurance_022_019"", ""insurance_022_020"", ""insurance_022_021"", ""insurance_022_022"", ""insurance_022_023"", ""insurance_022_024"", ""insurance_022_025"", ""insurance_022_026"", ""insurance_022_027"", ""insurance_022_028"", ""insurance_022_029"", ""insurance_022_030"", ""insurance_022_031"", ""insurance_022_032"", ""insurance_022_033"", ""insurance_022_034"", ""insurance_022_035"", ""insurance_022_036"", ""insurance_022_037"", ""insurance_022_038"", ""insurance_022_039"", ""insurance_022_040"", ""insurance_022_041"", ""insurance_022_042"", ""insurance_022_043"", ""insurance_022_044"", ""insurance_022_045"", ""insurance_022_046"", ""insurance_022_047"", ""insurance_022_048"", ""insurance_022_049"", ""insurance_022_050"", ""insurance_022_051"", ""insurance_022_052"", ""insurance_022_053"", ""insurance_022_054"", ""insurance_022_055"", ""insurance_022_056"", ""insurance_022_057"", ""insurance_022_058"", ""insurance_022_059"", ""insurance_022_060"", ""insurance_022_061"", ""insurance_022_062"", ""insurance_022_063"", ""insurance_022_064"", ""insurance_022_065"", ""insurance_022_066"", ""insurance_022_067"", ""insurance_022_068"", ""insurance_022_069"", ""insurance_022_070"", ""insurance_022_071"", ""insurance_022_072"", ""insurance_022_073"", ""insurance_022_074"", ""insurance_022_075"", ""insurance_022_076"", ""insurance_022_077"", ""insurance_022_078"", ""insurance_022_079"", ""insurance_022_080"", ""insurance_022_081"", ""insurance_022_082"", ""insurance_022_083"", ""insurance_022_084"", ""insurance_022_085"", ""insurance_022_086"", ""insurance_022_087"", ""insurance_022_088"", ""insurance_022_089"", ""insurance_022_090""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, Thanks for calling Rivertown Insurance, my name is Jen, can I help you?"", ""Hi Jen, I am trying to learn more information on some insurance plans. [Laughter]."", ""Certainly Id Love to tell you all about our plans. Can I have your first name please?"", ""yeah! My first name is Rebecca, R.e.b.e.c.c.a."", ""ok, Let's see if I got this right. It's R.e.b.e.c.c.a.."", ""#mhm."", ""Ok, Can I have your last name now please?"", ""#Uh, my last name is Robinson. Spelled R.o.b.i.n.s.o.n."", ""R.o.b.i.n.s.o.n. is that correct?"", ""Yes, mam."", ""Rebecca, what is the best phone number to reach you, in case we get disconnected?"", ""My cell phone number is Five one five, two eight zero, nine three seven five."", ""Okay that was, five one five, two eight zero, nine three seven five. Is that correct?"", ""yes."", ""Awesome. alright, what type of insurance policy were interested in knowing more about?"", ""A couple, if you don't mind."", ""Of course, I don't mind at all. Rivertown provides insurance for Pets, Rent, Life, automobile, condo and homeowners. Which insurance would you like to know more about?"", ""I just moved from out of state and bought my first home, ."", ""Wow! Congratulations on your new home! Where did you move from?"", ""Maine."", ""Where abouts did you move to?"", ""here in southern California. ."", ""[Laughter], how do you like it so far?"", ""it's a lot warmer ."", ""Yea, that is true. ."", ""[Laughter], and expensive."", ""[Laughter] so are you looking for homeowners insurance?"", ""Yea, my last insurance company had a bundle option for home and auto."", ""We do have home and auto insurance but our rates stay the same."", ""#oh, ok."", ""Ok, Rebecca, who was your previous providers?"", ""I had basic auto insurance from CareLot."", ""#mhm, and have you canceled that policy?"", ""Yes, I have."", ""#oh, Great! We offer Basic auto insurance for one thousand dollars a year, is that something you are still interested in?"", ""No, well, actually, I just bought a new car as well, and want something with a little more coverage. Is there any kind of discount for bundling home and auto insurance?"", ""-huh, like I said before, we do not have any promotions at this time. Is the bundle still something you want to move forward with?"", ""#mhm, Yes, it is, I think Ill just stick to to Basic insurance."", ""Sure, we can do that for you. Basic provides the minimum protection for you and your vehicle. It is lowest cost option."", ""Ok great, wait, so if I get into an accident, then just my vehicle will be covered and myself, not the other driver or his car?"", ""That is correct. #Uh I think repairs is up to a ten thousand dollar coverage, and fifteen thousand for medical."", ""#oh, "", ""is that going to be enough coverage for you? Our Preferred option, covers both you, your vehicle and the other party involved for five hundred dollars more a year."", ""how much is that a month?"", ""#mhm Sure, give me one second to calculate that for you."", ""Ok, thank you."", ""Ok, Rebecca, thats one hundred and twenty five dollars a month."", ""#oh ok, before I decide, can you tell me a little about your insurance options for homeowners?"", ""Yes of course, So we offer basic, preferred and complete. Basic provides dwelling protection which covers the structure and foundation of the home and other structures attached to the home against certain risks like, weather. Preferred provides dwelling protection for the home as well as personal property inside the home and other structures attached to the home. Finally, our complete homeowners insurance provides dwelling protection, personal property and liabilities for all injuries or damage to someone elses property."", ""What are the monthly costs for each of those?"", ""Yeah, sure hold on one second for me please."", ""yup."", ""Ok, #mhm so, Basic insurance is one hundred dollars a month, Preferred insurance is about one hundred thirty three and thirty three cents, and our complete homeowners insurance comes out to be one hundred sixty six dollars and sixty seven cents a month."", ""ok, Thank you. I might need some time to think it over."", ""Do you have any questions about the policies, that I can help you with? Maybe we can come to a decision together."", ""you know what I think Ill just do the basic for both and if I feel like I need to change it later, can I just call you guys, and have it switched?"", ""Yes, you can also log into the online account we set up earlier to access and change any of your information. Customer service is always available as well."", ""Okay great. #Um lets let us do that then."", ""Great! I'm going to need some more information from you."", ""Ok, #mhm anything you need."", ""Thank you, okay let us see. #Um lets work on your auto insurance policy first, can I have the make and model of your vehicle please?"", ""yea, it is a two thousand and nineteen Tesla Model number three."", ""Oh wow! Nice new car! Do you like it?"", ""Yeah, it's very nice!"", ""Ok Rebecca, can you give me the Vin number for this car please?"", ""yea, give me one second I have to go to my car and get it."", ""Sure, no rush."", ""#oh okay I got it [Laughter] okay, are you ready?"", ""Yes, sir. Go ahead."", ""It is, three B. nine. S. T. six four five four zero T. seven two four eight nine."", ""ok, let me read that back to you."", ""#mhm."", ""three B. nine. S. T. six four five four zero T. seven two four eight nine is that correct?"", ""Yup, #mhm."", ""Awesome, have you ever been in any car accidents in the last five years."", ""No, I have not."", ""okay, have you had any tickets in the last five years?"", ""no. I have not."", ""and any D.U.I.'s?"", ""no. no."", ""Great lets start your home owners insurance."", ""My house has three bedrooms and two bathrooms."", ""#oh, perfect. Thank you. And you wanted Basic Insurance for your home as well?"", ""Yes mam."", ""Great! you are all set up. Your first monthly premiums are due one the second on next month, does that work for you?"", ""Yes, Thank you."", ""Ok Rebecca, is there anything else I can help you with today?"", ""No, Thank you so much Shelly for all of your help."", ""You are very welcome. Now if you have any questions, you can call us back any time. You have an amazing rest of your day."", ""Thank you. You too. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
23,"{""dialogue_id"": ""023"", ""turns"": {""turn_id"": [""insurance_023_000"", ""insurance_023_001"", ""insurance_023_002"", ""insurance_023_003"", ""insurance_023_004"", ""insurance_023_005"", ""insurance_023_006"", ""insurance_023_007"", ""insurance_023_008"", ""insurance_023_009"", ""insurance_023_010"", ""insurance_023_011"", ""insurance_023_012"", ""insurance_023_013"", ""insurance_023_014"", ""insurance_023_015"", ""insurance_023_016"", ""insurance_023_017"", ""insurance_023_018"", ""insurance_023_019"", ""insurance_023_020"", ""insurance_023_021"", ""insurance_023_022"", ""insurance_023_023"", ""insurance_023_024"", ""insurance_023_025"", ""insurance_023_026"", ""insurance_023_027"", ""insurance_023_028"", ""insurance_023_029"", ""insurance_023_030"", ""insurance_023_031"", ""insurance_023_032"", ""insurance_023_033"", ""insurance_023_034"", ""insurance_023_035"", ""insurance_023_036"", ""insurance_023_037"", ""insurance_023_038"", ""insurance_023_039"", ""insurance_023_040"", ""insurance_023_041"", ""insurance_023_042"", ""insurance_023_043"", ""insurance_023_044"", ""insurance_023_045"", ""insurance_023_046"", ""insurance_023_047"", ""insurance_023_048"", ""insurance_023_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for Calling Rivertown Insurance my name id Dale, how may I help you today?"", ""Hi there Dale, was it?"", ""Yes, sir, how may I help you today?"", ""my name is Rodger, and I already have an account with you guys."", ""Okay Rodger, how are you doing today."", ""I am good, how are you?'."", ""I am doing well. [Laughter]."", ""Good, I can't get into my account."", ""I Can help you with that. is the problem the username or the password?"", ""It's the password, I think I need to reset it."", ""I can help you with that for sure. give me one second Rodger while I try to access your account."", ""ok great thank you."", ""sure, lets Lets start with your first and last name."", ""yea, my first name is Rodger."", ""Can you spell that for me Rodger?"", ""yup. R.o.d.g.e.r."", ""R.o.d.g.e.r?"", ""yes thats right."", ""Okay, can I have your last name please?"", ""Yea, it is Morgan. M.o.r.g.a.n."", ""Okay, let me se if I got this right."", ""Okay."", ""M.o.r.g.a.n. is that correct?"", ""#mhm, yes it is."", ""Great. And what is your phone number?"", ""Six Six one seven five five zero three nine five."", ""was that, Six six one seven five five zero zero nine five?"", ""no it's Six Six one seven five five zero three nine five."", ""#oh ok Six Six one seven five five zero three nine five?"", ""[Laughter] yes thats right."", ""Awesome. Alright I see an email here, which would be your username."", ""Okay. Hold on let me get a pen and paper."", ""okay, take your time."", ""Ok. #mhm I'm ready, go ahead."", ""Ok, it's Morganrodgereight three at gmail dot com."", ""#oh, yeah I knew that. Can we reset my password."", ""#oh #mhm sorry sir, Let me get to your security questions here. One second."", ""okay?"", ""Alright, I just need you to verify the answer for me, so we can change the password for your account. What was the name of the street you live on as a child?"", ""#oh Pamela Square."", ""Ok, Rodger. It's all set I have a temporary password here for you, you can now go back into your account, then you will be prompted to change it to your new password."", ""Ok what is the temporary password? I'm ready."", ""its Capital A lowercase b. and c. one two three."", ""Okay you said, capital A lowercase b. and c. one two three."", ""Yes, that is correct sir."", ""Ok great, thank you so much."", ""-huh your very welcome. Call us back if you have any other questions or problems changing your password."", ""Okay. Thanks again. have a good day."", ""You as well. Bye-bye now."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
24,"{""dialogue_id"": ""024"", ""turns"": {""turn_id"": [""insurance_024_000"", ""insurance_024_001"", ""insurance_024_002"", ""insurance_024_003"", ""insurance_024_004"", ""insurance_024_005"", ""insurance_024_006"", ""insurance_024_007"", ""insurance_024_008"", ""insurance_024_009"", ""insurance_024_010"", ""insurance_024_011"", ""insurance_024_012"", ""insurance_024_013"", ""insurance_024_014"", ""insurance_024_015"", ""insurance_024_016"", ""insurance_024_017"", ""insurance_024_018"", ""insurance_024_019"", ""insurance_024_020"", ""insurance_024_021"", ""insurance_024_022"", ""insurance_024_023"", ""insurance_024_024"", ""insurance_024_025"", ""insurance_024_026"", ""insurance_024_027"", ""insurance_024_028"", ""insurance_024_029"", ""insurance_024_030"", ""insurance_024_031"", ""insurance_024_032"", ""insurance_024_033"", ""insurance_024_034"", ""insurance_024_035"", ""insurance_024_036"", ""insurance_024_037"", ""insurance_024_038"", ""insurance_024_039"", ""insurance_024_040"", ""insurance_024_041"", ""insurance_024_042"", ""insurance_024_043"", ""insurance_024_044"", ""insurance_024_045"", ""insurance_024_046"", ""insurance_024_047"", ""insurance_024_048"", ""insurance_024_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon, and thanks for calling Rivertown Insurance. How may I help you today?"", ""Finally got someone jeez. Yeah. My name is John Brown, policy number one two three four five six seven eight and I need to cancel my plan."", ""Hello mister Brown, thank you for that info, I'm sorry to hear you want to cancel but I'm happy to help with that."", ""Uh-huh sure you're sorry to hear it. You guys have been price gauging me for too long."", ""I'm sorry to hear about your dissatisfaction with our prices. I'm happy to discuss that with you but I need to verify some information first."", ""Okay. What do you want?"", ""Can you verify your date of birth for me and your policy number one more time for me? I didn't catch it the first time."", ""It's one two three four five six seven eight and my date of birth is one one fifty six."", ""Okay I've got that pulled up here for us. It looks like you're on our Home Complete plan. Is that correct?"", ""Yeah but not for long."", ""I'm sorry you think our prices are too high. We tend to be competitive in the market. Have you thought about swapping over to our Home Preferred plan instead?"", ""What's the difference? It's probably still to high."", ""Well, the Home Preferred plan is a similar level of coverage but your premium will be sixteen hundred per year instead of the two thousand you're currently paying."", ""Sixteen hundred on the Home Select plan?"", ""Yes, the Home Preferred plan."", ""I don't think so. It's really still too expensive for me."", ""I understand sir. Again, I'm sorry that you're leaving but we can move forward with your cancellation."", ""Okay."", ""It looks like you've paid your premium for this month, in that case your cancellation will be in effect at the beginning of your next billing cycle."", ""What day is that?"", ""That would be the fifteenth of August."", ""That's fine. I don't get a partial refund or anything for what I've already paid?"", ""No sir, but you will still be covered if anything happens until August fifteenth."", ""Fine. What else do I need to do to get this thing closed?"", ""That should be all the information I need. I will need to confirm a few details before your cancellation is complete. Is that okay?"", ""I guess so."", ""To confirm, we are cancelling your Home Complete plan and that will go into effect on August fifteenth. Do you understand the terms?"", ""Yes I do. Is there any other way to do this? I need to get back to work and this is taking too long."", ""We are almost finished."", ""Great."", ""I have cancelled that plan for you. Did you have any additional questions for me today?"", ""Yeah will I get anything in the mail or in writing so I know this has been cancelled?"", ""Yes. You should be receiving a cancellation notice within seven to ten business days."", ""Is there any way to expedite that? I need proof that this is cancelled. I don't want you guys charging my account anymore."", ""Unfortunately, there is no way to expedite the cancellation notice. I can assure you that the plan is cancelled and you should not have any additional premiums taken from your account."", ""I guess that's fine, but if anything else comes out of my bank account I will definitely be calling back. You people have taken enough of my money."", ""I understand. That should not be the case."", ""Okay great."", ""Was there anything else we could do for you today?"", ""No. I think that's it."", ""We thank you for calling Rivetown Insurance. There should be a brief survey at the end of the call. Please rate your service today between one and five."", ""Is one the lowest?"", ""Yes. One would be the lowest and five would be the highest."", ""I understand. I will fill it out for you."", ""Perfect. I hope you enjoy the rest of your day."", ""I won't. I'll be at work ."", ""I know the feeling."", ""Thanks for your help."", ""No worries. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
25,"{""dialogue_id"": ""025"", ""turns"": {""turn_id"": [""insurance_025_000"", ""insurance_025_001"", ""insurance_025_002"", ""insurance_025_003"", ""insurance_025_004"", ""insurance_025_005"", ""insurance_025_006"", ""insurance_025_007"", ""insurance_025_008"", ""insurance_025_009"", ""insurance_025_010"", ""insurance_025_011"", ""insurance_025_012"", ""insurance_025_013"", ""insurance_025_014"", ""insurance_025_015"", ""insurance_025_016"", ""insurance_025_017"", ""insurance_025_018"", ""insurance_025_019"", ""insurance_025_020"", ""insurance_025_021"", ""insurance_025_022"", ""insurance_025_023"", ""insurance_025_024"", ""insurance_025_025"", ""insurance_025_026"", ""insurance_025_027"", ""insurance_025_028"", ""insurance_025_029"", ""insurance_025_030"", ""insurance_025_031"", ""insurance_025_032"", ""insurance_025_033"", ""insurance_025_034"", ""insurance_025_035"", ""insurance_025_036"", ""insurance_025_037"", ""insurance_025_038"", ""insurance_025_039"", ""insurance_025_040"", ""insurance_025_041"", ""insurance_025_042"", ""insurance_025_043"", ""insurance_025_044"", ""insurance_025_045"", ""insurance_025_046"", ""insurance_025_047"", ""insurance_025_048"", ""insurance_025_049"", ""insurance_025_050"", ""insurance_025_051"", ""insurance_025_052"", ""insurance_025_053"", ""insurance_025_054"", ""insurance_025_055"", ""insurance_025_056"", ""insurance_025_057"", ""insurance_025_058"", ""insurance_025_059"", ""insurance_025_060"", ""insurance_025_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi there! Thank you for calling Rivertown Insurance, my name is Rachel, how may I assist you today?"", ""Hi Rachel, I'm calling because I want to cancel my insurance plan with you guys."", ""Oh, sure, I can help you with that sir."", ""Great."", ""can I get your first name please sir?"", ""#mhm yea, my name is Chris."", ""What is the spelling for that?"", ""C.H.R.I.S."", ""ok C.H.R.I.S, Chris, is that your full first name?"", ""no I'm sorry I haven't had my coffee yet. [Laughter] it's Christopher."", ""[Laughter], #oh, I get it Chris. Can you spell that for me?"", ""Yes, it is C.h.r.i.s.t.o.p.h.e.r."", ""Great and your last name please?"", ""Colon."", ""ok, can you spell your last name for me please?"", ""C.o.l.o.n."", ""Awesome thank you."", ""Yea."", ""What is the phone number we have on file?"", ""Six six one, two five two, six eight four four."", ""ok, that was six six one, two five two, six eight four four, is that correct?"", ""Yes it is."", ""Good. Ok Christ it says here you have Petcare Preffered insurance with us, is that what you are looking to cancel?"", ""yes it is. It is an extra expense I cannot afford at this time."", ""Oh, ok. I understand."", ""-huh it's been a difficult year for my family and I, and I just don't think we can afford the thousand dollars a month."", ""#oh well, we do offer a plan at a lower cost to you Chris."", ""I didn't know that."", ""#mhm, yes Chris we have Basic Petcare insurance."", ""how much is that a month?"", ""It is let me look here, ok yes it's five hundred dollars for one month of coverage."", ""Yea, I don't know if I can do that either."", ""ok."", ""I'm just being completely honest, I just want to cancel."", ""Ok, Chris. Do you have another plan with us?"", ""no I do not."", ""ok, may I ask what company you have for your home and auto insurance?"", ""#Oh yea, I have Westdale insurance from the last city we lived in."", ""Ok, thank you Chris."", ""Yea, they are kind of expensive too ."", ""yes we have competitive pricing."", ""#oh, yeah I haven't really thought about switching, I have been with them for years."", ""I can tell you a little about our offers in comparison to theirs if you would like?"", ""No, I am actually in a hurry and just wanted to cancel my Petcare plan."", ""Ok, I can do that for you right now."", ""Ok Thank you."", ""ok Chris you are all set, your plan is canceled as of today."", ""uh ok Rachel thank you."", ""Your very welcome. Have a great day."", ""Ok you too bye now."", ""Bye."", ""Hi there! Thank you for calling Rivertown Insurance, my name is Rachel, how may I assist you today?"", ""Hi Rachel, I'm calling because I want to cancel my insurance plan with you guys."", ""Oh, sure, I can help you with that sir."", ""Great."", ""can I get your first name please sir?"", ""#mhm yea, my name is Chris."", ""What is the spelling for that?"", ""C.H.R.I.S."", ""ok C.H.R.I.S, Chris, is that your full first name?"", ""no I'm sorry I haven't had my coffee yet. [Laughter] it's Christopher."", ""[Laughter], #oh, I get it Chris. Can you spell that for me?""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], []]}}"
26,"{""dialogue_id"": ""026"", ""turns"": {""turn_id"": [""insurance_026_000"", ""insurance_026_001"", ""insurance_026_002"", ""insurance_026_003"", ""insurance_026_004"", ""insurance_026_005"", ""insurance_026_006"", ""insurance_026_007"", ""insurance_026_008"", ""insurance_026_009"", ""insurance_026_010"", ""insurance_026_011"", ""insurance_026_012"", ""insurance_026_013"", ""insurance_026_014"", ""insurance_026_015"", ""insurance_026_016"", ""insurance_026_017"", ""insurance_026_018"", ""insurance_026_019"", ""insurance_026_020"", ""insurance_026_021"", ""insurance_026_022"", ""insurance_026_023"", ""insurance_026_024"", ""insurance_026_025"", ""insurance_026_026"", ""insurance_026_027"", ""insurance_026_028"", ""insurance_026_029"", ""insurance_026_030"", ""insurance_026_031"", ""insurance_026_032"", ""insurance_026_033"", ""insurance_026_034"", ""insurance_026_035"", ""insurance_026_036"", ""insurance_026_037"", ""insurance_026_038"", ""insurance_026_039"", ""insurance_026_040"", ""insurance_026_041"", ""insurance_026_042"", ""insurance_026_043"", ""insurance_026_044"", ""insurance_026_045"", ""insurance_026_046"", ""insurance_026_047"", ""insurance_026_048"", ""insurance_026_049"", ""insurance_026_050"", ""insurance_026_051"", ""insurance_026_052"", ""insurance_026_053"", ""insurance_026_054"", ""insurance_026_055"", ""insurance_026_056"", ""insurance_026_057"", ""insurance_026_058"", ""insurance_026_059"", ""insurance_026_060"", ""insurance_026_061"", ""insurance_026_062"", ""insurance_026_063"", ""insurance_026_064"", ""insurance_026_065"", ""insurance_026_066"", ""insurance_026_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Rivertown Insurance, thank you for calling. How may I help you."", ""Hello. How are you?"", ""I'm good, are you an existing customer with us?"", ""yeah, I need to change my address, we recently moved a few blocks over."", ""Oh really, okay, yeah I can do that for you!"", ""Great thank you so much."", ""Your welcome! My name is Sherry, Can I have your first name please?"", ""Yes, -huh, my name is Jeffery."", ""Can you spell that for me please Jeffery?"", ""yea, J.e.f.f.e.r.y."", ""J.e.f.f.e.r.y. is that correct?"", ""Yes, it is."", ""Great, Can I have your last name now please?"", ""Yes, It's Tales. Like dog tales [Laughter]."", "", #oh spell that for me please."", ""[Laughter], okay. T.a.l.e.s."", ""#oh, you werent kidding."", ""nope ."", ""Alright Jeffery, is the phone number we have on file staying the same?"", ""#oh, you know what, come to think of it, our house number has changed as well."", ""What about the cell phone numbers, have they stayed the same?"", ""Yes."", ""Great okay lets start with the new house number."", ""Ok, yeah the new number is eight one eight four two four nine five six four."", ""You said Eight one eight four two four nine five six four. Is that right?"", ""Yea thats correct."", ""Okay, now you said you want to change addresses, right?"", ""Yes, we really just moved a few blocks."", ""-huh, did you move to a new home, apartment, or a duplex?"", ""a house."", ""How many bedrooms is it?"", ""It's a four bedroom house."", ""It says here that the previous address had only three bedrooms."", ""Yea, [Laughter], we are actually expecting a baby at the end of the year."", ""#awe thats amazing congrats on the new house and the new baby!"", ""#oh thank you so much ."", ""Do you know what you are having yet? A boy or a girl?"", ""no my wife wants it to be a surprise! [Laughter]."", ""#oh my! I don't know if I would be able to handle that. [Laughter]."", ""yeah it's been kinda hard for me too."", ""#oh I bet! Alright Jeffery and how many bathrooms?"", ""two bathrooms."", ""Ok, any sheds, garages, or add ons?"", ""yes there is a two car garage and a small shed."", ""-huh and is the shed separate from the house or attached?"", ""it is attached to the side of the house."", ""Okay, any pools, backyard or extra land.?"", ""No, a small backyard but thats it."", ""Okay great thank you for answering those questions."", ""Your welcome."", ""Ok, Jeffery, what is the address?"", ""yea, it's One two three seven nine Walnut street."", ""#mhm, that was one two three seven nine, Walnut Street. Is that correct?"", ""Yes mam."", ""What is the city and state and zip code?"", ""Guildford, Maine Zero four four four three."", ""Can you spell the city for me please?"", ""Yes, G.u.i.l.d.f.o.r.d."", ""That was G.u.i.l.d.f.o.r.d.. Is that right?"", ""Yes it is."", ""Great, and the zip code that was zero four four four three, right?"", ""Yes."", ""Great. I think that is all I need from you. Can I help you with anything else today?"", ""No thank you Sherry, that was it."", ""You are very welcome. have a great rest of your day."", ""Thank you, you too."", ""okay, bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
27,"{""dialogue_id"": ""027"", ""turns"": {""turn_id"": [""insurance_027_000"", ""insurance_027_001"", ""insurance_027_002"", ""insurance_027_003"", ""insurance_027_004"", ""insurance_027_005"", ""insurance_027_006"", ""insurance_027_007"", ""insurance_027_008"", ""insurance_027_009"", ""insurance_027_010"", ""insurance_027_011"", ""insurance_027_012"", ""insurance_027_013"", ""insurance_027_014"", ""insurance_027_015"", ""insurance_027_016"", ""insurance_027_017"", ""insurance_027_018"", ""insurance_027_019"", ""insurance_027_020"", ""insurance_027_021"", ""insurance_027_022"", ""insurance_027_023"", ""insurance_027_024"", ""insurance_027_025"", ""insurance_027_026"", ""insurance_027_027"", ""insurance_027_028"", ""insurance_027_029"", ""insurance_027_030"", ""insurance_027_031"", ""insurance_027_032"", ""insurance_027_033"", ""insurance_027_034"", ""insurance_027_035"", ""insurance_027_036"", ""insurance_027_037"", ""insurance_027_038"", ""insurance_027_039"", ""insurance_027_040"", ""insurance_027_041"", ""insurance_027_042"", ""insurance_027_043"", ""insurance_027_044"", ""insurance_027_045"", ""insurance_027_046"", ""insurance_027_047"", ""insurance_027_048"", ""insurance_027_049"", ""insurance_027_050"", ""insurance_027_051"", ""insurance_027_052"", ""insurance_027_053"", ""insurance_027_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance, this is Anna, how can I help you."", ""Hi, Anna. We just moved and I need to make sure our bills come to the new place."", ""Sure, I can help you with that."", ""Great!"", ""Let's pull up your account. What's your first and last name."", ""Greg Anders."", ""Alright, Greg. One moment please. Huh. I don't see, is that Anders, a.n.d.e.r.s?"", ""Yes, that's right."", ""Okay, hm. I don't see it. Let me try one more thing."", ""Oh, I wonder if it's under my wife's name. She's the one who set up the account."", ""Okay, what's her name?"", ""Gwen."", ""Okay, Gwen, g.w.e.n., looking that up here. Here we go. Yes, it looks like it's under her name."", ""Okay. You found it. Good."", ""So I'll need her date of birth please."", ""Okay, it's February ninth of ninety two."", ""Okay. Do you know the last four of her social?"", ""Um, hang on a minute. I need to ask her."", ""No problem."", ""Okay, it's nine four three two."", ""Nine four three two, okay. One moment here while I pull that up."", ""Okay."", ""Alright, she has you here as an authorized user on the account, which is great."", ""Okay, good."", ""Alright sir, so let's get that new address starting with the house number."", ""Okay. Oh man, what did I do with it? You'd think I'd be prepared for this call! ."", ""Oh, I've moved before. I know what it's like."", ""Oh, it's crazy. Stuff everywhere. I feel so disorganized."", ""Yep, exactly."", ""I know I've got it here somewhere. I just had it."", ""Take your time."", ""Here we go. I have it. Are you ready?"", ""I'm ready."", ""Okay, six three one one seven."", ""Six three one one seven."", ""Dove Court."", ""Dove, D as in dog, O, V as in Victor, E. Is that right?"", ""Exactly."", ""Great. City and state?"", ""Summerville Wisconsin."", ""Summerville Wisconsin. Got it. What's the zip there?"", ""eight one three five two."", ""eight one three five two. Alright. So let me repeat all that back to you to make sure I have it right."", ""Okay."", ""I've got six three one one seven Dove Court in Summerville Wisconsin with a zip of eight one three five two."", ""That's right."", ""Okay, got it. It looks like your next bill will be sent out, let's see here, next week."", ""Okay."", ""So now that you're updated in our system, you should receive that bill at your new address."", ""Great! Thanks!"", ""You're welcome sir. Is there anything else I can help you with?"", ""No, that's it. Thanks!"", ""No problem, sir. Enjoy your new home and have a fabulous day!"", ""You too! Bye!"", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
28,"{""dialogue_id"": ""028"", ""turns"": {""turn_id"": [""insurance_028_000"", ""insurance_028_001"", ""insurance_028_002"", ""insurance_028_003"", ""insurance_028_004"", ""insurance_028_005"", ""insurance_028_006"", ""insurance_028_007"", ""insurance_028_008"", ""insurance_028_009"", ""insurance_028_010"", ""insurance_028_011"", ""insurance_028_012"", ""insurance_028_013"", ""insurance_028_014"", ""insurance_028_015"", ""insurance_028_016"", ""insurance_028_017"", ""insurance_028_018"", ""insurance_028_019"", ""insurance_028_020"", ""insurance_028_021"", ""insurance_028_022"", ""insurance_028_023"", ""insurance_028_024"", ""insurance_028_025"", ""insurance_028_026"", ""insurance_028_027"", ""insurance_028_028"", ""insurance_028_029"", ""insurance_028_030"", ""insurance_028_031"", ""insurance_028_032"", ""insurance_028_033"", ""insurance_028_034"", ""insurance_028_035"", ""insurance_028_036"", ""insurance_028_037"", ""insurance_028_038"", ""insurance_028_039"", ""insurance_028_040"", ""insurance_028_041"", ""insurance_028_042"", ""insurance_028_043"", ""insurance_028_044"", ""insurance_028_045"", ""insurance_028_046"", ""insurance_028_047"", ""insurance_028_048"", ""insurance_028_049"", ""insurance_028_050"", ""insurance_028_051"", ""insurance_028_052"", ""insurance_028_053"", ""insurance_028_054"", ""insurance_028_055"", ""insurance_028_056"", ""insurance_028_057"", ""insurance_028_058"", ""insurance_028_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Rhonda. How can I help you today?"", ""Um, hi, Rhonda. Just a second here, sorry. Okay. I couldn't find my debit card for a minute there."", ""uh oh."", ""Yeah, it's okay. I just found it."", ""Oh good!"", ""Anyway, I need to give you my new card information."", ""I'm sorry, I'm not sure what you mean."", ""I just changed banks and I."", ""Oh! Now I understand. You want to update your payment information."", ""Yeah, sorry. I guess I should have said that."", ""No, no. That's okay. Alright, now that we're on the same page, let's get your account pulled up. Could I get your first and last name?"", ""Sure, it's Emily Stiles."", ""Alright, Emily, e.m.i.l.y, Styles, s.t.y."", ""No, s.t.i."", ""Oh, okay, s.t.i.l.e.s. Is that correct?"", ""Yes."", ""Thank you, Emily. And your birthdate?"", ""four five of ninety four."", ""Alright, I've got April fifth of nineteen ninety four. Let me pull that up here."", ""Okay."", ""Okay, I've got it here. Let me get to your payment information here, just a moment."", ""Okay."", ""Alright, so you're no longer with U.S. Bank, is that correct?"", ""That's right. Now I'm with Great Mountain Credit Union."", ""Okay, just putting that in here. Got it. Now do you want to use your card or your bank account information?"", ""I'll use my debit card here."", ""No problem. Go ahead and give me that card number whenever you're ready."", ""Okay. It's five two four."", ""five two four."", ""eight one nine two."", ""eight one nine two."", ""four four seven four two."", ""four four seven four two."", ""six five seven one."", ""six five seven one. Okay, let me repeat that back to you. Make sure I have this right."", ""Sure."", ""Okay, I've got five two four, eight one nine two, four four seven four two, six five seven one."", ""Yep, that's right."", ""Perfect. Okay, now what's your expiration date."", ""twelve of twenty seven."", ""Alright, that's December of two thousand and twenty seven."", ""Yes."", ""Alright, and now I just need those three numbers on the back of your card."", ""Okay, it's two one seven."", ""Alright, two one seven. Got it. Great. I've got your payment information updated for you. Is there anything else I can help you with?"", ""Yeah, how will this work since I have automatic payments?"", ""That's a good question. Let me look at your account here."", ""Okay."", ""It looks like your payments come out on the fifteenth of every month."", ""uh huh."", ""So it looks like your payment for this month just came out a few days ago."", ""Right."", ""So we have plenty of time for your automatic payments to transfer over into that new bank account."", ""Great! Okay."", ""Glad that worked out for you! Is there anything else I can help you with?"", ""No, I think that's it. Thank you!"", ""You're sure welcome! I hope you have a great rest of your day."", ""You too!"", ""Alright now, goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
29,"{""dialogue_id"": ""029"", ""turns"": {""turn_id"": [""insurance_029_000"", ""insurance_029_001"", ""insurance_029_002"", ""insurance_029_003"", ""insurance_029_004"", ""insurance_029_005"", ""insurance_029_006"", ""insurance_029_007"", ""insurance_029_008"", ""insurance_029_009"", ""insurance_029_010"", ""insurance_029_011"", ""insurance_029_012"", ""insurance_029_013"", ""insurance_029_014"", ""insurance_029_015"", ""insurance_029_016"", ""insurance_029_017"", ""insurance_029_018"", ""insurance_029_019"", ""insurance_029_020"", ""insurance_029_021"", ""insurance_029_022"", ""insurance_029_023"", ""insurance_029_024"", ""insurance_029_025"", ""insurance_029_026"", ""insurance_029_027"", ""insurance_029_028"", ""insurance_029_029"", ""insurance_029_030"", ""insurance_029_031"", ""insurance_029_032"", ""insurance_029_033"", ""insurance_029_034"", ""insurance_029_035"", ""insurance_029_036"", ""insurance_029_037"", ""insurance_029_038"", ""insurance_029_039"", ""insurance_029_040"", ""insurance_029_041"", ""insurance_029_042"", ""insurance_029_043"", ""insurance_029_044"", ""insurance_029_045"", ""insurance_029_046"", ""insurance_029_047"", ""insurance_029_048"", ""insurance_029_049"", ""insurance_029_050"", ""insurance_029_051"", ""insurance_029_052"", ""insurance_029_053"", ""insurance_029_054"", ""insurance_029_055"", ""insurance_029_056"", ""insurance_029_057"", ""insurance_029_058"", ""insurance_029_059"", ""insurance_029_060"", ""insurance_029_061"", ""insurance_029_062"", ""insurance_029_063"", ""insurance_029_064"", ""insurance_029_065"", ""insurance_029_066"", ""insurance_029_067"", ""insurance_029_068"", ""insurance_029_069"", ""insurance_029_070"", ""insurance_029_071"", ""insurance_029_072"", ""insurance_029_073"", ""insurance_029_074"", ""insurance_029_075"", ""insurance_029_076"", ""insurance_029_077"", ""insurance_029_078"", ""insurance_029_079"", ""insurance_029_080"", ""insurance_029_081"", ""insurance_029_082"", ""insurance_029_083"", ""insurance_029_084"", ""insurance_029_085"", ""insurance_029_086""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Mike. How can I help you?"", ""Hi, Mike. Um, I need insurance for my dog."", ""Sure, I can help you with that. Do you already have an account with us?"", ""No. I was at the vet and, uh, I saw a flyer on the board. I talked to the vet a bit about it too."", ""Great! Let me just get some information from you here.hang on a secondmy computer is being slow today."", ""Yeah, I know the feeling. I hate technology."", ""It's great when it works! ."", ""Right? I know!"", ""Okay, here we go. What's your first and last name?"", ""Brian Clemmer."", ""Is that Clemmer, c.l.e.m.m.e.r?"", ""Yep."", ""Alright. Now let's get your address. What's your address?"", ""Five three eight nine six."", ""Five three eight nine six."", ""Kent Street."", ""Kent Street, okay. Is there an apartment number of anything?"", ""Nope. It's a house."", ""Okay, and the city and state?"", ""It's Canby in Kentucky."", ""Is that Canby, c.a.n.b.y?"", ""Yep, that's it!"", ""Great! And the zip?"", ""Five eight two four seven."", ""That's five eight four two seven?"", ""No, five eight two four seven."", ""Sorry! Okay, let me fix that. Five eight two four seven. Sorry about that! What's your phone number?"", ""Eight five nine six four three two two three seven."", ""So that's area code eight five nine, six four three two two three seven?"", ""Yep, that's right."", ""Okay. Now let's talk about your dog. Is he the only pet you want to put on the policy?"", ""Yeah, I just have the one dog."", ""What's your dog's name?"", ""His name is Bailey."", ""That's a good name! Do you know what breed he is?"", ""Um, I don't know. He looks kind of like a beagle. He's just a mutt. It's hard to say."", ""Okay. I'll put him down as a mixed breed. Do you know how old he is?"", ""The vet says he's probably about four. We just got him from the pound."", ""I think it's wonderful that you saved him from the pound. He's a lucky dog!"", ""Yes, he is. My wife is already spoiling him rotten!"", ""Well, I'm sure he's loving all that extra attention!"", ""Yes, he really is. He's a sweet dog. Our dog Max died a few months ago. It's just been lonely, you know?"", ""Yeah, I know how hard it is to lose a pet. I'm so sorry!"", ""Yeah. Thanks."", ""So have you had a chance to look over our policies or should I go over them with you?"", ""Well, I talked to the vet and he recommends your bigger planwhat's it called? Is it premiere?"", ""I think you're talking about our Preferred Plan."", ""Yeah, that's it! I guess Bailey has some dental issues that could get expensive."", ""Okay. The Preferred Plan is a great choice if he's got dental issues! It covers five zero percent of dental procedures."", ""Good. I wish it covered more, but anything helps."", ""Yeah, vet bills can get expensive! Speaking of money, let's get your payment information in here."", ""Okay."", ""Would you like to use a card or your bank account information for payments?"", ""Oh, I'll just give you my card. It's easier. Hang on a minute. Let me get it."", ""No problem. Take your time."", ""Alright. Here we go. Are you ready?"", ""Yep, I'm ready. Go ahead and give me your card number that's located on the, uh, front of the card there."", ""Okay. It's five four eight six seven one two three two two nine five seven nine eight three."", ""Okay. Let me repeat those numbers back to you. Five Four Six Eigh-."", ""No, it's five four eight six."", ""Sorry! Five four eight six seven one two three two two nine five seven nine eight three. Is that right?"", ""Yep, that's right."", ""Great, and what's the expiration?"", ""two of twenty-five."", ""Okay, that's February of two thousand twenty-five?"", ""Yep."", ""And those three digits on the back?"", ""One seven three."", ""Okay. One seven three. Got it. The Preferred Plan is one thousand dollars per year."", ""Okay."", ""Would you like to pay the full amount upfront or would you like monthly payments?"", ""I think I'd better do payments. I can't give you that much money right now."", ""No problem. We can do that. Hang on while I calculate your monthly payment."", ""Okay."", ""So it looks like you'll be paying, let's see here. Eighty-four dollars per month."", ""Okay. So how much am I paying today?"", ""You'll just be paying that first payment of eighty-four dollars today. Then it will come out automat-."", ""So I'm paying eighty-four dollars today?"", ""Yes, that's right. Then eighty-four dollars will come out automatically each month after that."", ""Okay. Do I get a card or something?"", ""Yes, we will be mailing out a welcome packet with all of your coverage information and insurance card."", ""Okay, great."", ""Is there anything else I can help you with today?"", ""No, that's it. Thanks for all your help!"", ""No problem! Have a nice day."", ""You too! Bye!"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan"", ""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
30,"{""dialogue_id"": ""030"", ""turns"": {""turn_id"": [""insurance_030_000"", ""insurance_030_001"", ""insurance_030_002"", ""insurance_030_003"", ""insurance_030_004"", ""insurance_030_005"", ""insurance_030_006"", ""insurance_030_007"", ""insurance_030_008"", ""insurance_030_009"", ""insurance_030_010"", ""insurance_030_011"", ""insurance_030_012"", ""insurance_030_013"", ""insurance_030_014"", ""insurance_030_015"", ""insurance_030_016"", ""insurance_030_017"", ""insurance_030_018"", ""insurance_030_019"", ""insurance_030_020"", ""insurance_030_021"", ""insurance_030_022"", ""insurance_030_023"", ""insurance_030_024"", ""insurance_030_025"", ""insurance_030_026"", ""insurance_030_027"", ""insurance_030_028"", ""insurance_030_029"", ""insurance_030_030"", ""insurance_030_031"", ""insurance_030_032"", ""insurance_030_033"", ""insurance_030_034"", ""insurance_030_035"", ""insurance_030_036"", ""insurance_030_037"", ""insurance_030_038"", ""insurance_030_039"", ""insurance_030_040"", ""insurance_030_041"", ""insurance_030_042"", ""insurance_030_043"", ""insurance_030_044"", ""insurance_030_045"", ""insurance_030_046"", ""insurance_030_047"", ""insurance_030_048"", ""insurance_030_049"", ""insurance_030_050"", ""insurance_030_051"", ""insurance_030_052"", ""insurance_030_053"", ""insurance_030_054"", ""insurance_030_055"", ""insurance_030_056"", ""insurance_030_057"", ""insurance_030_058"", ""insurance_030_059"", ""insurance_030_060"", ""insurance_030_061"", ""insurance_030_062"", ""insurance_030_063"", ""insurance_030_064"", ""insurance_030_065"", ""insurance_030_066"", ""insurance_030_067"", ""insurance_030_068"", ""insurance_030_069"", ""insurance_030_070"", ""insurance_030_071"", ""insurance_030_072"", ""insurance_030_073"", ""insurance_030_074"", ""insurance_030_075"", ""insurance_030_076"", ""insurance_030_077"", ""insurance_030_078"", ""insurance_030_079"", ""insurance_030_080"", ""insurance_030_081"", ""insurance_030_082"", ""insurance_030_083"", ""insurance_030_084"", ""insurance_030_085"", ""insurance_030_086"", ""insurance_030_087"", ""insurance_030_088"", ""insurance_030_089""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, this is Gabe, how can I help you?"", ""Gabe, hi, my name is Sam. I need to, uh, find out how much it costs to get insurance for my dog."", ""Sure, I can help you with that."", ""Great!"", ""I'm just going to ask you a few questions here to make sure we get you the right kind of policy."", ""Okay, sounds good."", ""Did you just get him?"", ""No, we've had him since he was a puppy. But lately it seems like he keeps needing to go to the vet and it's getting expensive."", ""Sure, I understand. Well, let's see if we can get some insurance going for him. Let me start by getting your last name, Sam."", ""Okay, it's Horton."", ""Alright, Horton, h.o.r.t.o.n."", ""Yes."", ""Okay, and what's your address?"", ""two one four eight Kringle Street in Dundee Oregon."", ""Alright, that was two one four eight?"", ""yep."", ""Alright, and did you say Kringle Street, like Kris Kringle."", ""Yep, just like Santa Claus."", ""Alright, Kringle, k.r.i.n.g.l.e. Got it. And that was in which city?"", ""Dundee."", ""How do you spell that?"", ""D.u.n.d.e.e."", ""Alright, d.u.n.d.e.e. and did you say Oregon?"", ""Yes."", ""I hear Oregon is beautiful! Lots of mountains and trees!"", ""Yes, it is. We love it here."", ""I have always wanted to go out that way and see the Oregon coast."", ""You should! Just don't get in the water!"", ""Oh really? Why?"", ""It's cold! You'll get hypothermia!"", ""Really? I live in Iowa. We don't get to see the ocean very often."", ""Wow. I've always lived here so it's hard for me to imagine a life where I couldn't go to the coast for the weekend."", ""That sounds amazing. Alright, let's get back on track here. What's your birthdate?"", ""May twenty-six of eighty two."", ""Alright, that's May twenty six of nineteen eighty two. What about an emai address for you?"", ""Sure, it's dad of four and gmail dot com."", ""that's d.a.d.o.f.f.o.u.r at gmail dot com. Four kids?"", ""Yep!"", ""I've got two myself. Kids are fun aren't they?"", ""Sometimes they are, sure. Sometimes they drive me nuts!"", ""absolutely! Alright and is the number you called in on a good contact number for you? Ending in nine five seven six?"", ""Yep, that's my cell. We don't have a home phone."", ""Very few people do nowadays. Alright, let's talk about your dog. Do you know his breed?"", ""He's a yellow lab."", ""Ah, labs are good dogs!"", ""He's been a great dog."", ""Do you know how old he is?"", ""Yeah, it's about seven I think. We're not too sure. We got him as a puppy back in two zero one five but I couldn't tell you the day he was born."", ""That's okay. We can kind of guess here. Do you remember the month you got him?"", ""I know it was in the fall. Maybe October?"", ""Alright. Do you know about how old he was when you got him."", ""I think a couple months old. So maybe he was born around August."", ""Alright, let's just call it August first, does that work for you?"", ""Sure! Hey, now my dog has a birthday!"", ""That's right! You can get him one of those birthday cakes for dogs now!"", ""My wife would be all over that! She loves that kind of stuff. She already spoils him rotten!"", ""Well, they become a part of your family, don't they?"", ""Yes, absolutely!"", ""Alright, now let's talk about his health. Does he have anything going on medically right now that you're worried about?"", ""He's actually in great shape. We feed him the best food we can find. Like I said, my wife spoils him. He just seems to get into trouble with the wildlife a lot."", ""Oh! Do you live out in the country?"", ""Yeah, we have a lot of raccoons, possumiss skunks, porcupines. Lately it's been the porcupines."", ""Oh yeah, those quills are the worst."", ""Yeah, you'd think he would learn, but he can't help himself."", ""That can get expensive too. Do you have any other concerns?"", ""Well, I know that labs are prone to hip problemiss I don't see any signs right now, but I want to be prepared for that. I'm hoping he doesn't get it."", ""That's true. Labs are prone to hip dysplasia. What about his teeth?"", ""The vet says his teeth need a little work. He wants us to brush his teeth but I'm telling you right now that isn't happening. I've tried. He takes off and won't come near me."", ""Well, we have a plan that includes dental cleanings, so that's why I'm asking."", ""Yeah, that would be great."", ""Alright. Do you have any other pets that you would want to add to the plan?"", ""Nope, just him. Unless you cover goats."", ""Sorry, we don't do goats. Just dogs and cats."", ""Well then that's my only pet."", ""Alright. Well, based on what you've told me, it sounds like our Petcare Preferred Plan would be your best bet. It will cover all your office visits, you'll get twenty five percent off of any labs and testing. It also includes dental cleanings and check ups."", ""That sounds perfect. What's that run?"", ""It's a thousand dollars per year, which we can break down into monthly payments if you prefer."", ""Alright. That's expensive but I think it will work out to be less expensive in the long run."", ""It does tend to save people money. Some of those preventative services like check-ups and dental cleanings really help to preserve the dog's health."", ""Yeah, and he's worth it. We love him."", ""Of course! So does this sound like something you'd like to do today?"", ""I need to talk it over with my wife."", ""No problem. I can send a quote to your email. You can think it over and give us a call back if you decide to do it."", ""That would be great. Thanks for all of your help today!"", ""No problem. It was great talking with you. Is there anything else I can help you with?"", ""Nope. That's it. Good talking to you too."", ""Alright, Sam. Have a great day and we hope to hear from you soon."", ""Sounds good. Thanks!"", ""You're welcome. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
31,"{""dialogue_id"": ""031"", ""turns"": {""turn_id"": [""insurance_031_000"", ""insurance_031_001"", ""insurance_031_002"", ""insurance_031_003"", ""insurance_031_004"", ""insurance_031_005"", ""insurance_031_006"", ""insurance_031_007"", ""insurance_031_008"", ""insurance_031_009"", ""insurance_031_010"", ""insurance_031_011"", ""insurance_031_012"", ""insurance_031_013"", ""insurance_031_014"", ""insurance_031_015"", ""insurance_031_016"", ""insurance_031_017"", ""insurance_031_018"", ""insurance_031_019"", ""insurance_031_020"", ""insurance_031_021"", ""insurance_031_022"", ""insurance_031_023"", ""insurance_031_024"", ""insurance_031_025"", ""insurance_031_026"", ""insurance_031_027"", ""insurance_031_028"", ""insurance_031_029"", ""insurance_031_030"", ""insurance_031_031"", ""insurance_031_032"", ""insurance_031_033"", ""insurance_031_034"", ""insurance_031_035"", ""insurance_031_036"", ""insurance_031_037"", ""insurance_031_038"", ""insurance_031_039"", ""insurance_031_040"", ""insurance_031_041"", ""insurance_031_042"", ""insurance_031_043"", ""insurance_031_044"", ""insurance_031_045"", ""insurance_031_046"", ""insurance_031_047"", ""insurance_031_048"", ""insurance_031_049"", ""insurance_031_050"", ""insurance_031_051"", ""insurance_031_052"", ""insurance_031_053"", ""insurance_031_054"", ""insurance_031_055"", ""insurance_031_056"", ""insurance_031_057"", ""insurance_031_058"", ""insurance_031_059"", ""insurance_031_060"", ""insurance_031_061"", ""insurance_031_062"", ""insurance_031_063"", ""insurance_031_064"", ""insurance_031_065"", ""insurance_031_066"", ""insurance_031_067"", ""insurance_031_068"", ""insurance_031_069"", ""insurance_031_070"", ""insurance_031_071"", ""insurance_031_072"", ""insurance_031_073"", ""insurance_031_074"", ""insurance_031_075"", ""insurance_031_076"", ""insurance_031_077"", ""insurance_031_078"", ""insurance_031_079"", ""insurance_031_080"", ""insurance_031_081"", ""insurance_031_082"", ""insurance_031_083"", ""insurance_031_084"", ""insurance_031_085"", ""insurance_031_086"", ""insurance_031_087"", ""insurance_031_088"", ""insurance_031_089"", ""insurance_031_090""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Vance. How can I help you today?"", ""Uh, yeah, my account got hacked. It's a mess. My payment comes out on the second and there's nothing in there right now. I've got to stop the payment from coming out."", ""So, do you mean your account with us or?"", ""No, sorry, my bank account. Someone got into it and wiped me out. Now I have to find a way to stop it from overdrafting while the bank sorts it out."", ""Oh no, I'm sorry to hear that."", ""Yeah, man, it sucks. They probably won't find the guy either. But the bank says they have insurance for this kind of thing."", ""Yeah, they do, which is a good thing for you."", ""Exactly. It just takes time, you know?"", ""Well, I can't get you your money back, but let me see if I can at least stop that payment from coming out."", ""Thanks."", ""Okay, let's start with your name."", ""It's Grant Foster."", ""Okay, Grant. What's your birthdate?"", ""November eighth of eighty seven."", ""Alright, and the last four of your social?"", ""Nine five four one."", ""Nine five four one. Thank you. Just a minute while I pull that up."", ""Okay."", ""Alright, I have your account here. Let's see, today is the nineteenth, so that gives us, let's see, about fourteen days before your payment comes out. I think we can work with that."", ""Good. Thank you."", ""I'm just switching that over for you now."", ""Okay."", ""Alright, I've got your automatic payments stopped. Now, you do have a ten day grace period in order to pay your bill without a late fee."", ""Okay. I'm hoping this will all be resolved by then."", ""Hopefully it will be, but if it isn't, just give us a call back and we can see about extending that date a little bit for you."", ""Really? Oh man, that's awesome. I really appreciate how great you guys are. Everytime I need something, you guys do such a great job. I appreciate it."", ""I'm so glad to hear that. You've been a loyal customer for a long time and we appreciate your business. Is there anything else I can help you with?"", ""Yeah, I just realized I've never paid you any other way. How does this work?"", ""Oh, right, I'm sorry! I should have explained that part!"", ""That's okay. I just want to make sure I know what I'm doing."", ""Of course! So right now you are set up for paperless billing. Do you think you'll want to pay online or with a check?"", ""Oh, I'll probably just pay online I guess."", ""Okay. Have you been to our website before?"", ""No, I've never had to."", ""Okay, let's do this together. Do you happen to have your computer nearby?"", ""Yeah, let me get it. Just a minute."", ""Okay, great."", ""Okay, I've got the internet pulled up. Where do I go?"", ""So, you're going to go to Rivertown insurance company dot com."", ""Okay, hold on, I'm a slower typer."", ""No problem."", ""Okay I'm there."", ""Great. Do you see on the righthand side of your screen near the top, you should see a button that says sign in to your account. Do you see that?"", ""Um, yeah, okay, here it is."", ""Okay. Click on that."", ""Okay, got it."", ""Alright, since you've never logged in before, we will need to create a new account. I can help you with that. Click on create account."", ""Okay. I'm there."", ""Go ahead and fill in your first and last name there. It's going to ask for your account number. Do you have that information?"", ""No, I don't."", ""Thats okay. I can help you with that."", ""Oh, good. Yeah, I've never really done anything other than make sure the payment comes out every month."", ""Well, hopefully you will be able to go back to that soon once your account problems are resolved."", ""Okay, I'm ready for the account number."", ""Alright, it's eight eight zero four seven one one nine two seven four six."", ""Okay. Eight eight zero, what?"", ""Four seven."", ""Four seven."", ""one one nine."", ""one one nine."", ""Two seven."", ""Two seven."", ""Four six."", ""Four six. Okay. I'm hitting submit."", ""Alright. Now it's going to ask you to create a log in and password."", ""Okay, let me think. I'll just use my email address for my login."", ""That works."", ""Okay, I'm trying to think of a password."", ""Now, you'll notice that there is a red asterisk there. If you hover over that it will tell you the password rules. You have to create a strong password that has all those characters."", ""Okay, I've got it. Give me a minute to write that down so I don't forget."", ""Alright."", ""Okay, I've got it. I'll hit submit here."", ""Great. Then it will prompt you to log in using that new log in and password."", ""Okay. Yep, here we go."", ""Just let me know when you're in."", ""Okay, alright, I'm in."", ""Okay, so now you should see your account overview. Do you see that?"", ""Yeah, I see that. This is cool. There's all kinds of information here."", ""Yep, it's pretty handy. So you should see a button that says pay your bill toward to top left side. It should be a blue box."", ""Um, on the left? Oh, here it is. Okay. Should I click on that?"", ""Sure, go ahead."", ""Oh, I see now. Okay. That makes sense. I just need to put in my account information and then I can pay."", ""Exactly. If you have any problems paying your bill, you can just give us a call back and we can walk you through it."", ""Perfect. Okay. That sounds great. Thank you."", ""No problem. Is there anything else I can help you with?"", ""No, that's awesome. Thank you."", ""You're welcome. I hope things get straigtened out quickly for you."", ""Me too!"", ""Alright, have a good day sir."", ""You too! Goodbye!"", ""Goodbye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
32,"{""dialogue_id"": ""032"", ""turns"": {""turn_id"": [""insurance_032_000"", ""insurance_032_001"", ""insurance_032_002"", ""insurance_032_003"", ""insurance_032_004"", ""insurance_032_005"", ""insurance_032_006"", ""insurance_032_007"", ""insurance_032_008"", ""insurance_032_009"", ""insurance_032_010"", ""insurance_032_011"", ""insurance_032_012"", ""insurance_032_013"", ""insurance_032_014"", ""insurance_032_015"", ""insurance_032_016"", ""insurance_032_017"", ""insurance_032_018"", ""insurance_032_019"", ""insurance_032_020"", ""insurance_032_021"", ""insurance_032_022"", ""insurance_032_023"", ""insurance_032_024"", ""insurance_032_025"", ""insurance_032_026"", ""insurance_032_027"", ""insurance_032_028"", ""insurance_032_029"", ""insurance_032_030"", ""insurance_032_031"", ""insurance_032_032"", ""insurance_032_033"", ""insurance_032_034"", ""insurance_032_035"", ""insurance_032_036"", ""insurance_032_037"", ""insurance_032_038"", ""insurance_032_039"", ""insurance_032_040"", ""insurance_032_041"", ""insurance_032_042"", ""insurance_032_043"", ""insurance_032_044"", ""insurance_032_045"", ""insurance_032_046"", ""insurance_032_047"", ""insurance_032_048"", ""insurance_032_049"", ""insurance_032_050"", ""insurance_032_051"", ""insurance_032_052"", ""insurance_032_053"", ""insurance_032_054"", ""insurance_032_055"", ""insurance_032_056"", ""insurance_032_057"", ""insurance_032_058"", ""insurance_032_059"", ""insurance_032_060"", ""insurance_032_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling, uh, Rivertown Insurance, this is Mike, how."", ""Who?"", ""Hi, my name is Mike with Rivertown."", ""I'm trying to call my insurance company."", ""Yes, sir, this is Rivertown Insurance."", ""Oh, okay. This is Grant Baker. I thought I paid you guys but now I've got this bill for twice the amount I should owe."", ""Alright, sir, let's pull up your account and."", ""I know I paid you. I don't know what happened."", ""Sure, we can figure this out for you. Uh, what's your account number?"", ""Hang on, let me get my glasses on."", ""Sure, take your time."", ""I don't understand what happened. Where did I put those glasses?"", ""Uh, it's okay sir."", ""I know they're around here somewhere."", ""Maybe we can pull up your account another way. What's your address?"", ""nine nine four seven three Roseberry Lane in Middletown Heights Nebraska."", ""Alright, that's, uh, nine nine four seven three, was that Rosebury like r.o.s.e.b.u."", ""r.o.s.e.b.e.r.r.y."", ""Got it, okay, Roseberry Lane. What city was that again?"", ""Middletown Heights."", ""Middletown Heights. Got it. Alright, n.e. for Nebraska, pulling that up now."", ""okay."", ""Here we are. For, uh, security purposes, can you tell me your birthdate?"", ""My birthday is on July fourteenth."", ""July fourteenth of which year sir?"", ""nineteen forty one."", ""Alright, nineteen forty one."", ""that's right."", ""Thank you, sir, uh, just looking up your account here."", ""Oh, I just found my glasses!"", ""Oh good, glad to hear it, sir."", ""They were under the paper."", ""Alright, I see here that, uh, you paid last month's bill on the twenty-eighth, which was fifteen days after the due date."", ""What? I didn't pay late!"", ""I'm sorry sir, I can only tell you what it says on my screen."", ""Well, that's ridiculous!"", ""Yeah, I don't know what to tell you. All I can do is tell you what I see here."", ""Yeah, alright. So it says I paid late. What does that have to do with this bill?"", ""Well, sir, uh, the billing period ended on the fifteenth. So, since your payment wasn't in yet, the bill shows it as unpaid."", ""Yeah, but I paid it."", ""I know sir, you did. I'm just trying to explain why your bill shows that amount. You actually only owe one hundred and ninety-four dollars."", ""Then why does it say I owe four hundred and thirty eight dollars?"", ""So, let me try to explain this. That bill was printed and mailed before your payment posted on your account."", ""Alright."", ""So, it doesn't show your last payment. It also shows a late fee of fifty dollars."", ""I'm not paying no fifty dollars!"", ""Well, I think I can help you with that."", ""Well, good, because I'm not paying that. I've been a customer for over twenty years!"", ""Um, yes, sir, I know. We really appreciate your."", ""and in all that time I have never paid late!"", ""Yes, you have always been a great customer. I am just going to go ahead and, uh, just waive that late charge for you."", ""Good. Because I'm not paying it!"", ""I know sir. We do appreciate your business and want you to continue doing business with us."", ""Well, I'm not going to if you're going to be charging me late fees for no reason."", ""I can waive the fee this time for you, sir. I hope that helps."", ""Yes, I suppose it does help. Thank you."", ""You're welcome sir. Is there anything else I can help you with?"", ""No, I guess thats it."", ""Alright, sir, I do hope I've been able to resolve your concerns today. Have a wonderful day."", ""Yeah, you too."", ""Goodbye sir."", ""Goodbye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
33,"{""dialogue_id"": ""033"", ""turns"": {""turn_id"": [""insurance_033_000"", ""insurance_033_001"", ""insurance_033_002"", ""insurance_033_003"", ""insurance_033_004"", ""insurance_033_005"", ""insurance_033_006"", ""insurance_033_007"", ""insurance_033_008"", ""insurance_033_009"", ""insurance_033_010"", ""insurance_033_011"", ""insurance_033_012"", ""insurance_033_013"", ""insurance_033_014"", ""insurance_033_015"", ""insurance_033_016"", ""insurance_033_017"", ""insurance_033_018"", ""insurance_033_019"", ""insurance_033_020"", ""insurance_033_021"", ""insurance_033_022"", ""insurance_033_023"", ""insurance_033_024"", ""insurance_033_025"", ""insurance_033_026"", ""insurance_033_027"", ""insurance_033_028"", ""insurance_033_029"", ""insurance_033_030"", ""insurance_033_031"", ""insurance_033_032"", ""insurance_033_033"", ""insurance_033_034"", ""insurance_033_035"", ""insurance_033_036"", ""insurance_033_037"", ""insurance_033_038"", ""insurance_033_039"", ""insurance_033_040"", ""insurance_033_041"", ""insurance_033_042"", ""insurance_033_043"", ""insurance_033_044"", ""insurance_033_045"", ""insurance_033_046"", ""insurance_033_047"", ""insurance_033_048"", ""insurance_033_049"", ""insurance_033_050"", ""insurance_033_051"", ""insurance_033_052"", ""insurance_033_053"", ""insurance_033_054"", ""insurance_033_055"", ""insurance_033_056"", ""insurance_033_057"", ""insurance_033_058"", ""insurance_033_059"", ""insurance_033_060"", ""insurance_033_061"", ""insurance_033_062"", ""insurance_033_063"", ""insurance_033_064"", ""insurance_033_065"", ""insurance_033_066"", ""insurance_033_067"", ""insurance_033_068"", ""insurance_033_069"", ""insurance_033_070"", ""insurance_033_071"", ""insurance_033_072"", ""insurance_033_073"", ""insurance_033_074"", ""insurance_033_075"", ""insurance_033_076"", ""insurance_033_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, this is Andy, how can I help you?"", ""uh, yeah, I'm on your website and I can't log in for some reason. I don't know what's going on."", ""Okay, I can help you with that."", ""I mean I've tried a few times now. It should be rufus dog fifty seven with a period at the end but I."", ""Here, let me get."", ""Now it says I've tried too many times. I don't have time for this."", ""Okay, I can help you with that."", ""I hate these stupid password rules, you know? You have to have a capital letter, you have to have a."", ""Sir, if I can just get your first."", ""it's ridiculous. You need my what?"", ""Could I get your first and last name? Then I can help you get into your account."", ""Yeah, okay, I'm sorry, I'm just frustrated."", ""I completely understand, sir."", ""Alright, okay. Anyway, my name is John Cartier."", ""John, how do you spell your last name?"", ""c.a.r.t.i.e.r."", ""Thank you, one moment please. Could I get your date of birth?"", ""May twelfth of sixty two."", ""Alright, that was May twelfth of nineteen sixty two. Got it. Hang on a minute here while I pull that up."", ""Okay."", ""Alright, I've got it here. I just need the last four digits of your social."", ""My what?"", ""The last four digits of your social security number."", ""Oh, yeah, eight eight four two."", ""Thank you. That was eight eight four two."", ""Yeah. Why do you need my social?"", ""Oh, I just need to make sure it's really you that's calling. You know, for verification purposes."", ""Oh, okay, that makes sense."", ""So, I've pulled up your account. Yeah, I can see that you're locked out for trying too many times."", ""Oh, great. Now what do we do?"", ""Don't worry. I can reset that password for you so that you can get back into your account."", ""Okay, good. Thanks!"", ""No problem. Hang on here while I get that set up for you."", ""Okay. This time I'm going to write it down! I can't keep track of all these passwords."", ""It can definitely get confusing. It's a good idea to write it down in a safe place."", ""Yeah."", ""Okay, are you, near your computer right now?"", ""Yeah, it's right here in front of me."", ""Great! You're going to receive an email with instructions on how to reset your password."", ""Okay."", ""Let me know when you see that come in."", ""Okay. Let me bring my email up here."", ""Alright."", ""This might take a while. My computer is a little old."", ""That's okay. No rush."", ""Alright, uh, I'm looking here. Nothing yet."", ""Okay, no problem."", ""Oh, here we go. I see it. Now what?"", ""So when you open that email, you'll see a link to reset your password. Do you see the link?"", ""Okay, oh, here it is."", ""Yeah, just click on that link."", ""Okay, I just clicked on it. Okay, now I see where it wants me to put in my username."", ""Right. Do you know your user name?"", ""Yeah, it's my email address. I'm putting that in now."", ""Okay, great. Then just hit that submit button."", ""Okay, I just did that. Uh, okay. Oh, I see, it just wants me to create a new password."", ""Exactly. Go ahead and come up with a new password. You'll need to enter it twice there."", ""Okay, uh, let me think for a minute. I already used my dog's name, so I can't do that. Uh, oh I know."", ""Yeah, just anything that you think you'll remember."", ""Uh, I got to think of something here."", ""One way to do it is look around you and name two objects that you see."", ""Huh, that's a good idea. I see a toaster and a box of cereal."", ""Okay, then just think of a number to put with that. Add a symbol."", ""Symbol? What's a symbol?"", ""You know, like an exclamation point, or the dollar sign, the percent sign."", ""Oh, yeah, okay. I've got it."", ""Great, once you enter that twice, hit that submit button."", ""Okay, I just did that. Now it wants me to log in."", ""Right, so now you can log in using that new password and you should be good to go."", ""Awesome. Okay, let me make sure I get in before I let you go."", ""No problem. Yeah, we want to make sure this works for you."", ""Okay, I'm in! Thank you so much!"", ""You're so welcome! Is there anything else I can help you with?"", ""No, that's it. Thank you for your help!"", ""No problem sir, have a great rest of your day."", ""You too!"", ""Thanks. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
34,"{""dialogue_id"": ""034"", ""turns"": {""turn_id"": [""insurance_034_000"", ""insurance_034_001"", ""insurance_034_002"", ""insurance_034_003"", ""insurance_034_004"", ""insurance_034_005"", ""insurance_034_006"", ""insurance_034_007"", ""insurance_034_008"", ""insurance_034_009"", ""insurance_034_010"", ""insurance_034_011"", ""insurance_034_012"", ""insurance_034_013"", ""insurance_034_014"", ""insurance_034_015"", ""insurance_034_016"", ""insurance_034_017"", ""insurance_034_018"", ""insurance_034_019"", ""insurance_034_020"", ""insurance_034_021"", ""insurance_034_022"", ""insurance_034_023"", ""insurance_034_024"", ""insurance_034_025"", ""insurance_034_026"", ""insurance_034_027"", ""insurance_034_028"", ""insurance_034_029"", ""insurance_034_030"", ""insurance_034_031"", ""insurance_034_032"", ""insurance_034_033"", ""insurance_034_034"", ""insurance_034_035"", ""insurance_034_036"", ""insurance_034_037"", ""insurance_034_038"", ""insurance_034_039"", ""insurance_034_040"", ""insurance_034_041"", ""insurance_034_042"", ""insurance_034_043"", ""insurance_034_044"", ""insurance_034_045"", ""insurance_034_046"", ""insurance_034_047"", ""insurance_034_048"", ""insurance_034_049"", ""insurance_034_050"", ""insurance_034_051"", ""insurance_034_052"", ""insurance_034_053"", ""insurance_034_054"", ""insurance_034_055"", ""insurance_034_056"", ""insurance_034_057"", ""insurance_034_058"", ""insurance_034_059"", ""insurance_034_060"", ""insurance_034_061"", ""insurance_034_062"", ""insurance_034_063"", ""insurance_034_064"", ""insurance_034_065"", ""insurance_034_066"", ""insurance_034_067"", ""insurance_034_068"", ""insurance_034_069"", ""insurance_034_070"", ""insurance_034_071"", ""insurance_034_072"", ""insurance_034_073"", ""insurance_034_074"", ""insurance_034_075"", ""insurance_034_076"", ""insurance_034_077"", ""insurance_034_078"", ""insurance_034_079"", ""insurance_034_080"", ""insurance_034_081"", ""insurance_034_082"", ""insurance_034_083"", ""insurance_034_084"", ""insurance_034_085"", ""insurance_034_086"", ""insurance_034_087"", ""insurance_034_088"", ""insurance_034_089"", ""insurance_034_090"", ""insurance_034_091"", ""insurance_034_092"", ""insurance_034_093"", ""insurance_034_094"", ""insurance_034_095"", ""insurance_034_096"", ""insurance_034_097"", ""insurance_034_098"", ""insurance_034_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""This is Gladys with Rivertown Insurance, how can I help you?"", ""Hi Gladys, uh, I need to get a quote from you on some insurance."", ""Sure, I can help you with that. What type of insurance are you looking for?"", ""Well, I just bought a condo."", ""Ah, condo insurance, sure. Congratulations by the way."", ""Thanks! Yeah, it will be great once the moving is done."", ""Yeah, the moving is the hard part! So let's get started here. What's your name?"", ""Frank Gaines."", ""Alright Frank, is that Gaines, g.a.i.n.e.s."", ""g.a.i.n.e.s. yes ma'am."", ""Great, and what's your new address there?"", ""Oh, well, let me see here. I don't know yet. You know what? I don't have it with me."", ""That's alright. I think we can get by without it for now, but we will need it to start your insurance policy."", ""Sure, I understand. I can call back with it later."", ""No problem. Can I get your phone number starting with the area code?"", ""Sure, it's nine seven four."", ""nine seven four."", ""three two three."", ""three two three."", ""five six one eight."", ""five six one eight. Thanks. Now how about your email address?"", ""It's Franklin G nine oh nine at yahoo dot com."", ""Okay, that was Franklin, f.r.a.n.k.l.i.n. G nine oh nine at yahoo dot com."", ""Yep."", ""Great. Alright, can you give me the city and state where your condo is located?"", ""It's in Cedarsville California."", ""Cedarsville, alright. Got it. Now what's your birthdate?"", ""December twentieth of seventy -five."", ""December twentieth nineteen seventy-five. Alright, now I know we don't have the address for the new place, but let's talk about it's value."", ""Alright, sure."", ""Now normally I look up the values of properties around the same area to estimate it's worth, but in this case I can't do that yet."", ""Right."", ""So what we will have to do is base it on what you paid. Just know that right now I can only give you a ballpark estimate of what you would pay."", ""Okay, that makes sense."", ""Once you get me that address, I can give you a true figure, okay?"", ""Okay, no problem. I can't believe I didn't think to have it with me when I called you."", ""That's okay. We can try to work around it."", ""Great."", ""So, what was your purchase price for that property?"", ""I bought it for one point two mill."", ""Alright, one point two million. Wow, California prices are high, aren't they?"", ""Yeah, they are!"", ""I'm out here in Tennesee and you could buy a whole town for that!"", ""Maybe I need to move out there! ."", ""Well, you'd have to give up that beach though."", ""True. I do love the beach!"", ""Alright, so let's talk about coverage. Have you owned a condo before?"", ""No, this is my first one. It was apartments before this."", ""Alright, so let me explain some things. With condos you have common areas, places that you share with other residents. Sometimes that's hallways, stairwells, places like that."", ""Right."", ""Those are covered under the master policy."", ""The what?"", ""It's like HOA but for condos. You know how you have association dues?"", ""Yes."", ""Well some of those dues go to paying for the insurance that covers the common areas you share."", ""Oh, that makes sense."", ""Right, okay, so all you have to worry about is what's inside your own place, your personal property."", ""Okay."", ""You should have received a copy of the master policy with your paperwork. I know you don't have your paperwork with you, so you'll want to take a look at that later."", ""Okay, I can do that."", ""So usually the master policy covers the permanent structures in your condo, like your counters, cupboards, those things that are built in to the unit."", ""Okay. That would be great! I didn't realize that."", ""Yes, so your policy will be covering your personal items."", ""Kind of like renter's insurance."", ""Yes, like renter's insurance. Just make sure you check that master policy to make sure everything is covered if anything does happen."", ""Of course."", ""Alright, so your policy covers fire, theft, vandalism and flood. It will also cover personal liability."", ""What's that?"", ""That protects you if someone gets hurt on your property but also if you cause damage to someone else's property."", ""Okay."", ""Let's talk about loss of use coverage."", ""Alright."", ""Let's say there's a small fire and you can't stay in your condo for a month while they make repairs. Loss of use coverage takes care of things like the cost of your hotel."", ""Oh, that's great!"", ""Yeah, it even pays for relocation of itemiss Let's say you have to move all of your stuff out. It pays for that too."", ""I definitely want that!"", ""I would too! I've got it on there for you. One last thing to talk about is loss assessment coverage."", ""Okay."", ""Now this should be stated in the master policy, but if something happens to the whole building, condo owners are responsible for a loss assessment charge."", ""Oh."", ""Yeah, so the loss assessment coverage pays your share of that cost so that you don't have to worry about it."", ""Yep, I want that too."", ""It's in there for you! Alright, so let me do some calculations here, based on the purchase price. Now remember that we still need to assess the value later."", ""Right, no problem."", ""Alright, so based on what we discussed here today, you'll want our preferred plan."", ""Okay, sounds good."", ""That will be six hundred dollars per year."", ""Oh, that's better than I thought!"", ""Oh good."", ""So do I pay that all up front?"", ""Yes, sir. With condo insurance, you would pay that annually starting on your first month of coverage."", ""Okay, I can do that."", ""Great. So I'm going to go ahead and send you this quote. You'll notice that in the notes section on the bottom it says pending valuation."", ""Okay."", ""That just means I need to get that address from you."", ""No problem. I can get that for you later today."", ""Perfect! Alright, I've just sent that to you. Is there anything else I can help you with?"", ""Nope, that's it! Thanks, you've been a great help!"", ""Oh, you're certainly welcome! I hope you have a great day, sir. Goodbye."", ""You too! Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
35,"{""dialogue_id"": ""035"", ""turns"": {""turn_id"": [""insurance_035_000"", ""insurance_035_001"", ""insurance_035_002"", ""insurance_035_003"", ""insurance_035_004"", ""insurance_035_005"", ""insurance_035_006"", ""insurance_035_007"", ""insurance_035_008"", ""insurance_035_009"", ""insurance_035_010"", ""insurance_035_011"", ""insurance_035_012"", ""insurance_035_013"", ""insurance_035_014"", ""insurance_035_015"", ""insurance_035_016"", ""insurance_035_017"", ""insurance_035_018"", ""insurance_035_019"", ""insurance_035_020"", ""insurance_035_021"", ""insurance_035_022"", ""insurance_035_023"", ""insurance_035_024"", ""insurance_035_025"", ""insurance_035_026"", ""insurance_035_027"", ""insurance_035_028"", ""insurance_035_029"", ""insurance_035_030"", ""insurance_035_031"", ""insurance_035_032"", ""insurance_035_033"", ""insurance_035_034"", ""insurance_035_035"", ""insurance_035_036"", ""insurance_035_037"", ""insurance_035_038"", ""insurance_035_039"", ""insurance_035_040"", ""insurance_035_041"", ""insurance_035_042"", ""insurance_035_043"", ""insurance_035_044"", ""insurance_035_045"", ""insurance_035_046"", ""insurance_035_047"", ""insurance_035_048"", ""insurance_035_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello. This is Agent Timothy Braum at Rivertown Insurance. How can I help you today?"", ""#Um need help with several things. Have some questions and need some information on pet insurance cause oh no need this first. I need to know if the room my foreign exchange student has is covered by Fair Rental Expense. Or is it Fair Rental Value?"", ""Just a minute I have to switch to another desk. Walking, walking. Okay, now there. #Um let's see what it will take. You-you wouldn't happen to have your policy number handy would you?"", ""#Uh, no."", ""Not a problem. Will take a few more moments to pull up your policy by your name. Coming, coming there. It's Fair Rental Value so what happened to the room? Nature or the student?"", "". Well, not a wild student."", ""Just thought I would ask about it. Need some details to help you more."", ""Tim I hired a contractor, and he found a loose broken window frame or something, and by the time it was all done a possible small roof leak."", ""Mhm. Okay. Think it would better if-if I send out someone to assess to ensure that is what it is. Agents have seen all sorts of window frames and damages. Second opinion necessary in this case."", ""Sure. I did not give the okay yet I think but may need to double check."", ""Because it is water it is complicated how it is classified. That determines how it is covered which is several areas."", ""#Um why would water make the decision on whether it gets paid for?"", ""The type of insurance does it. You have homeowner's insurance but not flood insurance. Has the water ever pooled where you could see it?"", ""No, no, no Tim. Never seen it. Did not know it. Contractor found it when he went in the attic. Came down and rattled the window. It's loose."", ""Let my people take a look. Then I can tell you how you are covered. So what did this begin with?"", ""I rent that room in the fall to a foreign exchange student, and if it ends up being major construction cannot do that. Have a due date to say yeah or nope to the student."", "". I meant the leak. How did the leak start?"", ""Do not know do-do not visit the attic. It makes sounds, it's dark, and that pink stuff makes my nose itch."", ""Okay so due to construction cannot use the room. It's possible since the Fair Rental Value you added on several years ago when you took in foreign exchange students."", ""When do I get definite on payment?"", ""After one of my people comes and visits. Takes an evaluation then sent into the home office. I'm a branch."", ""So is that window rotten?"", ""Could be. Might just be loose. Why you need another opinion. You can just pay for it without our services."", ""Okay Timothy, let's move back to how to get it paid for with insurance."", ""Let's see Thursday morning and Friday afternoon I have people available for doing evaluations. How does that fit your schedule?"", ""Thursday around ten thirty be good for me. Do I have to crawl with them in the attic?"", ""No attic crawling for you. Just indicate left, right or straight ahead once he reaches the access."", ""Okay, Tim."", ""You had another question maybe I can be more help there."", ""Oh yeah. Decided to get one of those cutie pie Yorkshire Terriers pedigreed."", ""Pet Insurance we do sell by Nationwide."", ""Getting the best of the best. One of those two thousand dollar puppies. All chatty, perky, and cute."", ""Annually around four hundred twenty dollars or thirty five dollars a month for pet insurance."", ""What does that cover? Just accidents like puddles that puppies make?"", "". All sorts of things. Since the puppy has a good pedigree you may want to breed more Yorkies and that takes veterinary visits and some good owner habits. The policy covers accidents and injuries, any chronic illness, and with pedigree hereditary conditions."", ""Wait Tim. I do not plan on picking a sick puppy."", ""I know you don't but life happens and veterinary bills can add up quickly. The policy also covers Wellness as in vaccinations."", ""#Uh do I need should I get the policy first?"", ""No after you get the puppy. I will send a brochure with Craig the man coming to look at your leak so you can view the information on a pet policy. You can view his badge with our logo as well so you know I sent him."", ""Good. So I can read it while Craig climbs in my attic. He can assess those noises."", ""When I call you back with Craig's assessment then we can chat about the pet policy and the noises."", ""If it does not go well may not get the pet. May have to wait."", ""Will not know till Craig looks in the attic, but I propose you will be bringing Yorkie by for a visit."", ""I like that idea Tim just do not like the leak in the attic."", ""Understood. Is there anything else I can do for you?"", ""For the moment no think I got enough information."", ""Craig will see you at ten thirty Thursday morning this week, and we will go from there."", ""Okay Tim see your man then. Think that was all I needed."", ""Have a good day. Bye."", ""You too, Tim. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
36,"{""dialogue_id"": ""036"", ""turns"": {""turn_id"": [""insurance_036_000"", ""insurance_036_001"", ""insurance_036_002"", ""insurance_036_003"", ""insurance_036_004"", ""insurance_036_005"", ""insurance_036_006"", ""insurance_036_007"", ""insurance_036_008"", ""insurance_036_009"", ""insurance_036_010"", ""insurance_036_011"", ""insurance_036_012"", ""insurance_036_013"", ""insurance_036_014"", ""insurance_036_015"", ""insurance_036_016"", ""insurance_036_017"", ""insurance_036_018"", ""insurance_036_019"", ""insurance_036_020"", ""insurance_036_021"", ""insurance_036_022"", ""insurance_036_023"", ""insurance_036_024"", ""insurance_036_025"", ""insurance_036_026"", ""insurance_036_027"", ""insurance_036_028"", ""insurance_036_029"", ""insurance_036_030"", ""insurance_036_031"", ""insurance_036_032"", ""insurance_036_033"", ""insurance_036_034"", ""insurance_036_035"", ""insurance_036_036"", ""insurance_036_037"", ""insurance_036_038"", ""insurance_036_039"", ""insurance_036_040"", ""insurance_036_041"", ""insurance_036_042"", ""insurance_036_043"", ""insurance_036_044"", ""insurance_036_045"", ""insurance_036_046"", ""insurance_036_047"", ""insurance_036_048"", ""insurance_036_049"", ""insurance_036_050"", ""insurance_036_051"", ""insurance_036_052"", ""insurance_036_053"", ""insurance_036_054"", ""insurance_036_055"", ""insurance_036_056"", ""insurance_036_057"", ""insurance_036_058"", ""insurance_036_059"", ""insurance_036_060"", ""insurance_036_061"", ""insurance_036_062"", ""insurance_036_063"", ""insurance_036_064"", ""insurance_036_065"", ""insurance_036_066"", ""insurance_036_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, this is Greg, how can I help you?"", ""Dude, you gotta help me!"", ""Alright, what's going on?"", ""Oh man, I can't even believe this is happening. I just bought this car!"", ""Uh oh, what happened?"", ""I guess I wasn't paying attention. I had some friends in the car with me. I didn't even see the stop sign, dude."", ""Sounds like you've been in an accident. How can I help?"", ""I'm freaking out, man. I can't think."", ""Okay, just take a couple deep breaths. We'll get you through this."", ""I can't find that card anywhere! It should be in the glove box. But now I'm not even sure I put it in there. What if I forgot?"", ""Are we talking about your insurance card?"", ""Yeah, man. The guy I hit. He's so mad!"", ""Okay, I can help you with this. What's your name?"", ""What? Oh, it's Shane."", ""Alright Shane, what is your last name?"", ""Andrews."", ""Okay, let's get your policy pulled up. Can you tell me your birthdate?"", ""Oh man, the cops are here now. This isn't good."", ""Sir, can I have your birth date?"", ""What? Yeah, okay. Um, September seventeenth."", ""Alright, September seventeenth. What year?"", ""Ninety nine."", ""Okay, so that's nineteen ninety nine. I'm pulling up your policy now."", ""Oh geez. This is bad."", ""Can you verify your address for me?"", ""I live on Kingston Street. Uh, fourteen forty."", ""Okay, fourteen forty Kingston Street. City and state?"", ""Avondale Arizona."", ""The zip?"", ""Uh. Eight five two three five."", ""Thanks. Alright, hang on a second while I pull this up."", ""Okay. Oh man, I can't believe this."", ""Okay, I've got your policy pulled up here. Do you need me to email it to you?"", ""I don't know. How does this work?"", ""Well, you're going to need your policy information to give to the police and the other driver."", ""Okay."", ""Do you have access to your email on your phone?"", ""Yeah."", ""Great! So I can just email you a copy of your policy for you to show the police."", ""They don't need it on paper?"", ""It should be okay for you to give them your policy information."", ""Okay. Thanks, man."", ""No problem."", ""I don't know how any of this works. I'm so stressed out!"", ""I can imagine! Listen, I need to get your email address. I don't have it on file."", ""Okay, it's Shane A four two five at gmail dot com."", ""Alright, I have Shane, s.h.a.n.e A at gmail dot com."", ""Yeah."", ""Okay, I'm sending that over now. Do you want to check and make sure you got it?"", ""Okay, yeah, just a minute. Let me put you on speaker."", ""Okay. Take your time."", ""Okay, I got it."", ""Great! So that should be all the information you need to give to the police and the other driver."", ""Thanks, man."", ""No problem. Now you'll need to call in your claim for the accident. Do you know the number for that?"", ""Claim? What do you mean?"", ""So, whenever you get into an accident, you have to call the insurance claim line."", ""Oh, I didn't know that. I've never been in an accident before."", ""No problem. Tell you what, hang on here. I'm going to email you some information about claims."", ""Really? That would be awesome."", ""It will tell you everything you need to do."", ""Wow. Thats great."", ""Is there anything else I can help you with?"", ""No, man, but thanks."", ""No problem. I hope your day gets better!"", ""Me too!"", ""Alright, goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
37,"{""dialogue_id"": ""037"", ""turns"": {""turn_id"": [""insurance_037_000"", ""insurance_037_001"", ""insurance_037_002"", ""insurance_037_003"", ""insurance_037_004"", ""insurance_037_005"", ""insurance_037_006"", ""insurance_037_007"", ""insurance_037_008"", ""insurance_037_009"", ""insurance_037_010"", ""insurance_037_011"", ""insurance_037_012"", ""insurance_037_013"", ""insurance_037_014"", ""insurance_037_015"", ""insurance_037_016"", ""insurance_037_017"", ""insurance_037_018"", ""insurance_037_019"", ""insurance_037_020"", ""insurance_037_021"", ""insurance_037_022"", ""insurance_037_023"", ""insurance_037_024"", ""insurance_037_025"", ""insurance_037_026"", ""insurance_037_027"", ""insurance_037_028"", ""insurance_037_029"", ""insurance_037_030"", ""insurance_037_031"", ""insurance_037_032"", ""insurance_037_033"", ""insurance_037_034"", ""insurance_037_035"", ""insurance_037_036"", ""insurance_037_037"", ""insurance_037_038"", ""insurance_037_039"", ""insurance_037_040"", ""insurance_037_041"", ""insurance_037_042"", ""insurance_037_043"", ""insurance_037_044"", ""insurance_037_045"", ""insurance_037_046"", ""insurance_037_047"", ""insurance_037_048"", ""insurance_037_049"", ""insurance_037_050"", ""insurance_037_051"", ""insurance_037_052"", ""insurance_037_053"", ""insurance_037_054"", ""insurance_037_055"", ""insurance_037_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Robin. How may I help you today?"", ""Hi, I need to cancel my plan with you guys."", ""I'm so sorry to hear that. Let's get your account pulled up. Could I get your name please?"", ""It's Robert Weaver."", ""Thank you, Robert. Is that Weaver, w.e.a.v.e.r?"", ""Yeah."", ""Okay, and your birthdate?"", ""December eighteenth nineteen ninety three."", ""Alright, that was December eighteenth nineteen ninety three, correct?"", ""Yep. That's it."", ""Just a minute here. Okay, I have it. It looks like you have our, uh, Renter's Preferred Plan."", ""Yeah, I want to get rid of that."", ""Okay. Can I ask why you want to cancel?"", ""It's, like, a huge mess. I got into this fight with my ex and, like, I just got to get out of there."", ""I'm sorry to hear that. If you know where you're moving to, the insurance can be transferred to your new address."", ""No, I don't know what I'm doing. I need to figure all that out."", ""Alright. I understand. Do you know when your last day will be?"", ""I told her I'd be out by Friday."", ""Alright, let's see here, Friday is the seventh. Looks like you're paid up through July. So we can just."", ""Okay, yeah, I just paid for July."", ""Right. So we will just send you a final bill for those seven days in August."", ""Okay. So how much will that be?"", ""Well, Let me see here, you pay twenty five dollars a month. Divide that by thirty one days in August, let me see."", ""Okay."", ""That would be eighty one cents per day so, it would be five dollars and sixty seven cents."", ""Ah, that's nothing. Okay, no problem."", ""Not bad at all! What address would you like us to send that bill to?"", ""Oh, yeah, I didn't think of that. Uh, I guess maybe my brother's place."", ""Sure, what's that address?"", ""Oh man, I don't write him, you know? I just go there. ."", ""I understand completely."", ""Hang on. Let me see if I can find it."", ""No problem."", ""Here we go. I just happened to be packing up and found an old Christmas card. I've got it right here."", ""Perfect! I'm ready when you are."", ""Okay, uh, let's see. It's five seven two seven."", ""Five seven two seven."", ""Calloway Avenue."", ""Calloway, c.a.l.l.o.w.a.y?"", ""Yep. That's it."", ""Okay, Calloway Avenue."", ""That's in Greenway California."", ""Greenway California. Got it. And the zip?"", ""two four oh one nine."", ""Two four oh one nine."", ""Right."", ""Okay, I'm just going to repeat that back to you."", ""Okay."", ""I have that address as five seven two seven, Calloway Avenue in Greenway California, two four oh one nine."", ""That's right."", ""Great. You should receive that final bill in about five business days. Is there anything else I can help you with?"", ""Nope. That's it."", ""Well, sir, I hope that you consider us once you get settled in your new place. Were happy to help."", ""Okay, I'll keep that in mind."", ""Great! Thank you for your business. Have a great day and good luck with your move."", ""Thanks. You too. Bye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
38,"{""dialogue_id"": ""038"", ""turns"": {""turn_id"": [""insurance_038_000"", ""insurance_038_001"", ""insurance_038_002"", ""insurance_038_003"", ""insurance_038_004"", ""insurance_038_005"", ""insurance_038_006"", ""insurance_038_007"", ""insurance_038_008"", ""insurance_038_009"", ""insurance_038_010"", ""insurance_038_011"", ""insurance_038_012"", ""insurance_038_013"", ""insurance_038_014"", ""insurance_038_015"", ""insurance_038_016"", ""insurance_038_017"", ""insurance_038_018"", ""insurance_038_019"", ""insurance_038_020"", ""insurance_038_021"", ""insurance_038_022"", ""insurance_038_023"", ""insurance_038_024"", ""insurance_038_025"", ""insurance_038_026"", ""insurance_038_027"", ""insurance_038_028"", ""insurance_038_029"", ""insurance_038_030"", ""insurance_038_031"", ""insurance_038_032"", ""insurance_038_033"", ""insurance_038_034"", ""insurance_038_035"", ""insurance_038_036"", ""insurance_038_037"", ""insurance_038_038"", ""insurance_038_039"", ""insurance_038_040"", ""insurance_038_041"", ""insurance_038_042"", ""insurance_038_043"", ""insurance_038_044"", ""insurance_038_045"", ""insurance_038_046"", ""insurance_038_047"", ""insurance_038_048"", ""insurance_038_049"", ""insurance_038_050"", ""insurance_038_051"", ""insurance_038_052"", ""insurance_038_053"", ""insurance_038_054"", ""insurance_038_055"", ""insurance_038_056"", ""insurance_038_057"", ""insurance_038_058"", ""insurance_038_059"", ""insurance_038_060"", ""insurance_038_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Jolene. How may I help you?"", ""Yes, I need some proof of insurance for my, car."", ""I can help you with that. I'll just need to collect some information first. May I have your first and last name?"", ""Brian Peacock."", ""That's a rather unusual name."", ""Don't I know it. Caught you know what as a kid."", ""Kids can be so mean. Seems like they don't have a filter on their mouths."", ""Know what you mean."", ""Okay, and your date of birth, please?"", ""two fourteen fifty eight."", ""Thank you."", ""And what is your policy number, please?"", ""#Uh, I don't know."", ""That's okay. Let's try something else."", ""What's your phone number?"", ""Nine eight seven seven six five five four three two."", ""Thank you. And I'll need you to answer your security question. Just a moment while I pull it up. Oh, here it is. What is the name of your high school?"", ""J. Williams Brown High School."", ""That's correct. Okay, now let's see about getting you that proof of insurance. You did say you needed it for your car, correct?"", ""Yes, ma'am."", ""Let me pull up that page. I see you have several types of insurance with us. I'd like to thank you for being a loyal customer."", ""Yeah, you guys have always treated me right, so never saw a reason to change. Plus, you have good prices. ."", ""Thanks. Always like to hear that our customers are happy!"", ""No problem."", ""Moving on, I see you have three cars with us. Which one are you looking to get the proof of insurance on?"", ""Well, I should probably get it on all three, but the one I need right now is the Chevy pickup."", ""Alright, and that's the x. seven six five, right?"", ""Yes it is."", ""We have two ways to provide you with proof of insurance - physical via the mail or digital via your email. Which would you like today?"", ""#Um, what's the difference? I'd like something easy to share with my kids and they're into anything digital, but I want to make the best choice for the family."", ""Well, our physical card is probably the same as those you've had in the past. You'll receive two cards and your can give them to anyone you'd like. Or, you could leave one in the vehicle."", ""And digital?"", ""We would send it via email. It would have the same information as the card. In fact, it'll look similar to the card. You install the app on your phone and then use the phone to open the email. That will save your card in the app. Any time you need to provide proof of insurance, just open the app and click on proof of insurance."", ""So, let me see. That means I would have it with me wherever I go, right? Even if I was driving a rental car and had left my card in the truck?"", ""Yes, sir. That's correct."", ""What about my kids? I'd like them to have it in case, or should I say when, they get stopped."", ""You can share the email with anyone you want to. They just have to have the app installed on their phone before they open the email on their phone."", ""Sounds like digital is my best option. Sometimes I think my son would forget his head if it wasn't attached, but he never forgets that phone."", ""I've got a daughter the same way. I went with the digital option, as well."", ""And how has it worked for you?"", ""Well, knock on wood, so far she hasn't needed it. But I feel better knowing she has it."", ""That's kinda what I was thinking. Thanks. I'll definitely go with the digital. That way when my wife forgets her purse and gets stopped, at least she can show them an insurance card. ."", ""#Um, that's true."", ""Listen ma'am, I want to thank you for your help. You've been great."", ""Just a minute, sir. Before you go, I need to make sure we have the right email address."", ""Yeah, guess that makes sense. What do your records show for me?"", ""We have brian dot six one two at webmail dot com."", ""That's it."", ""Okay, if you'll hold on a second, I'll send that email right now."", ""Really? Um, you can do it while I'm still talking to you?"", ""Yes, sir. Just need a couple more seconds. Okay, you're all set. Is there anything else I can do for you today?"", ""No, not today. But, you've made this pretty pleasant and I'll definitely be calling back to get proof for the other vehicles digital. Hey, can I get the house digital as well?"", ""Certainly. Would you like to do that now?"", ""Can't. Gotta run. But I'll be calling back. What was your name, again?"", ""Jolene."", ""Well, thanks a lot Jolene. This has been way easier than I thought it would be."", ""Thank you, mister Peacock. Before you go, you'll be receiving an email with a survey regarding this call. If you would please fill it out, and shoot it back, that would be great."", ""You betcha. And you're gonna get all tens from me."", ""Thank you mister Peacock. You have a great rest of the day. It was a pleasure helping you."", ""I certainly will. Been dreading making this call and it was easy. Wish I'd done it sooner. Thanks again."", ""You're welcome. Good-bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
39,"{""dialogue_id"": ""039"", ""turns"": {""turn_id"": [""insurance_039_000"", ""insurance_039_001"", ""insurance_039_002"", ""insurance_039_003"", ""insurance_039_004"", ""insurance_039_005"", ""insurance_039_006"", ""insurance_039_007"", ""insurance_039_008"", ""insurance_039_009"", ""insurance_039_010"", ""insurance_039_011"", ""insurance_039_012"", ""insurance_039_013"", ""insurance_039_014"", ""insurance_039_015"", ""insurance_039_016"", ""insurance_039_017"", ""insurance_039_018"", ""insurance_039_019"", ""insurance_039_020"", ""insurance_039_021"", ""insurance_039_022"", ""insurance_039_023"", ""insurance_039_024"", ""insurance_039_025"", ""insurance_039_026"", ""insurance_039_027"", ""insurance_039_028"", ""insurance_039_029"", ""insurance_039_030"", ""insurance_039_031"", ""insurance_039_032"", ""insurance_039_033"", ""insurance_039_034"", ""insurance_039_035"", ""insurance_039_036"", ""insurance_039_037"", ""insurance_039_038"", ""insurance_039_039"", ""insurance_039_040"", ""insurance_039_041"", ""insurance_039_042"", ""insurance_039_043"", ""insurance_039_044"", ""insurance_039_045"", ""insurance_039_046"", ""insurance_039_047"", ""insurance_039_048"", ""insurance_039_049"", ""insurance_039_050"", ""insurance_039_051"", ""insurance_039_052"", ""insurance_039_053"", ""insurance_039_054"", ""insurance_039_055"", ""insurance_039_056"", ""insurance_039_057"", ""insurance_039_058"", ""insurance_039_059"", ""insurance_039_060"", ""insurance_039_061"", ""insurance_039_062"", ""insurance_039_063"", ""insurance_039_064"", ""insurance_039_065"", ""insurance_039_066"", ""insurance_039_067"", ""insurance_039_068"", ""insurance_039_069"", ""insurance_039_070"", ""insurance_039_071"", ""insurance_039_072"", ""insurance_039_073"", ""insurance_039_074"", ""insurance_039_075"", ""insurance_039_076"", ""insurance_039_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning. Thank you for calling Rivertown Insurance. My name is Sandra. How may I help you this morning?"", ""I, I'm thinking of getting pet insurance and wanted to get a quote. Kinda feeble, huh?"", ""No, sir. Not at all. We have a lot of people who insure their pets. What's your name?"", ""#Um, Keith Trevino."", ""And what kiind pets do you have?"", ""Does it matter? I have two dogs and a cat."", ""No, the kind of pets don't matter. But for some reason we're required to ask."", ""#Um, I see."", ""So, do you want to insure all three animals?"", ""That kinda depends on, the cost."", ""That's fine. We just need to choose one for now."", ""Ok, let's do the dog."", ""Sounds good. What kind of dog is it?"", ""She's an English Springer Spaniel."", ""And how old is she?"", ""She was born New Year's Eve twenty fifteen. So that, makes her five years and, seven months."", ""And her weight?"", ""I'd guess about sixty five pounds."", ""Okay, well let's discuss the types of policies available. We have two policies, the Petcare Basic policy and the Petcare Preferred policy."", ""Uh, yeah, okay, I wasn't expecting more than one. Let me think a minute."", ""Of course, just let me know when you're ready."", ""Well, I guess it's kinda going to depend on what the cost is and what's in each policy."", ""I can go over that with you mister Trevino. Let's start with the Petcare Basic policy. Some companies call this their Maximum Benefit Policy."", ""I've heard of that."", ""Well, then, you may already be aware of what's covered. Would you still like me to explain it?"", ""#Uh, yeah, that would be great."", ""Alright, our Petcare Basic policy is renewable every one two months. It includes vet fees for sudden and unexpected injury or illness. Each injury or condition is covered up to a maximum amount following the initial claim."", ""Wait, what was that? Something about maximum something?"", ""Yes, sir. Each injury or condition is covered up to the maximum benefit following the initial claim."", ""What, what does that mean?"", ""It means that, after the initial claim, we'll continue to pay the vet bills until your maximum benefit is reached. For example, if your maximum benefit is two thousand dollars, after the initial claim we would pay the vet bills until they reached two thousand dollars. After that, they would be your responsibility."", ""What, what about, what did you call it, the initial claim?"", ""That would be covered, but wouldn't count toward your maximum benefit. For example, still using the two thousand dollar maximum benefit, if your first visit to the vet cost one thousand seventy five dollars, we would cover it. And you would still have the maximum benefit of two thousand dollars on visits after that."", ""So, let me, guess. Your, maximum benefit is two thousand dollars. ."", ""No, mister Trevino. That was just an easy figure to use."", ""Then, what is your, maximum, benefit?"", ""It's three thousand five hundred dollars with the Petcare Basic policy."", ""How much did you say that basic policy cost?"", ""It's five hundred dollars a year?"", ""All at once?"", ""Either that, or you can choose direct payment and pay it monthly."", ""What do you mean, by, direct payment?"", ""You would give us the information for your bank, or, for a credit card and we would automatically take the money each month."", ""#Uh, I see. Didn't you say, that there was, another policy?"", ""Yes, sir, there is. It's called the Petcare Preferred policy. Would you like information for that plan, as well?"", ""Is that because your customers, prefer it? Sure, let's hear it."", ""I'm not sure I know the answer to that question. But anyways, the preferred plan covers everything the basic plan does. The biggest difference is that the maximum amount resets each year."", ""#Um, what?"", ""Back to the two thousand dollar maximum limit, the initial visit is not included in it, but instead of a straight two thousand dollars and then we don't pay anymore, the two thousand dollars resets at the beginning of the next year. So that means, if your follow-up visits cost three thousand dollars in the first year, you would be responsible for one thousand dollars. But the next year, instead of having to continue paying everything yourself, we would once again, cover the first two thousand dollars."", ""I, I think I've got it. So, after that first visit, if the total cost, spread out over, three years, and it was, say, four thousand dollars, you guys would cover the first two thousand each year."", ""That's right, mister Trevino."", ""Okay, well, how much would that one cost me?"", ""The cost of the Petcare Preferred policy is one thousand dollars a year."", ""Is the, what, did you call it, the, maximum benefit still whatever it was before?"", ""No, sir. The maximum benefit for the basic policy is three thousand five hund dollars. And for the preferred policy it's three thousand dollars each year."", ""Wait a minute. #Uh, it's higher for the, basic plan than the, preferred?"", ""Yes it is. But you have to remember that with the preferred plan it resets each year."", ""Oh, yeah. I see."", ""Is there any other information I can provide?"", ""Can I, pay this one, monthly?"", ""Certainly, as long as it's direct payment. So, would you like to set your pets up with their own policies?"", ""Not, not right now. This is, going to take some thought. I tried to, write evrything down, but, I may have missed something."", ""If you'd like, sir, I'd be happy to send you an email with the information. I'll just need your email address."", ""#Uh, yeah, that would probably be, best."", ""Okay, that's easy to take care of. What's your email address?"", ""It's, k. t. six three seven five at tmail dot com."", ""Okay, let me make sure I have it right. That's k. t. six three seven five at tmail dot com."", ""Yeah."", ""Okay, if you'll wait a moment, I'll get that email on its way."", ""That's, great. Thanks a lot."", ""It's no problem. And the email is on its way. Is there anything else I can do for you this morning?"", ""No, no thank you. Not right now. But, if I have more questions, I, can I call back?"", ""Certainly, mister Trevino. Call us anytime between the hours of eight a.m. and seven p.m., Monday thru Friday. We'll be here."", ""Okay, then. Sounds good."", ""If that's all, mister Trevino, I'll say good-bye for now. When you're ready to get those policies, be sure to call back. Someone here will be happy to help you."", ""Oh, I will. And, thanks for the help. #Um, 'bye now."", ""Good-bye, mister Trevino."", ""#Um, 'bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
40,"{""dialogue_id"": ""040"", ""turns"": {""turn_id"": [""insurance_040_000"", ""insurance_040_001"", ""insurance_040_002"", ""insurance_040_003"", ""insurance_040_004"", ""insurance_040_005"", ""insurance_040_006"", ""insurance_040_007"", ""insurance_040_008"", ""insurance_040_009"", ""insurance_040_010"", ""insurance_040_011"", ""insurance_040_012"", ""insurance_040_013"", ""insurance_040_014"", ""insurance_040_015"", ""insurance_040_016"", ""insurance_040_017"", ""insurance_040_018"", ""insurance_040_019"", ""insurance_040_020"", ""insurance_040_021"", ""insurance_040_022"", ""insurance_040_023"", ""insurance_040_024"", ""insurance_040_025"", ""insurance_040_026"", ""insurance_040_027"", ""insurance_040_028"", ""insurance_040_029"", ""insurance_040_030"", ""insurance_040_031"", ""insurance_040_032"", ""insurance_040_033"", ""insurance_040_034"", ""insurance_040_035"", ""insurance_040_036"", ""insurance_040_037"", ""insurance_040_038"", ""insurance_040_039"", ""insurance_040_040"", ""insurance_040_041"", ""insurance_040_042"", ""insurance_040_043"", ""insurance_040_044"", ""insurance_040_045"", ""insurance_040_046"", ""insurance_040_047"", ""insurance_040_048"", ""insurance_040_049"", ""insurance_040_050"", ""insurance_040_051"", ""insurance_040_052"", ""insurance_040_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Hi there I need to change the payment info on my auto pay."", ""I'd be more than happy to help with that."", ""Great."", ""May I have your first and last name please?"", ""It's Rachel Hill."", ""Thank you, Rachel."", ""You're welcome."", ""Do you know your customer ID?"", ""I think I have it on my last bill, hang on and let me check."", ""Take your time."", ""Okay I'm looking at the bill. Where would it be on here?"", ""On your bill it should be an eight digit number in the top left corner."", ""Oh! I see it now. It's one two three four five six seven eight."", ""Great. And for security purposes can you verify your date of birth for me?"", ""Yes it's October thirteenth nineteen ninety two."", ""Great. Which policy were we wanting to update the automatic payment method for?"", ""The auto policy."", ""Great. So I see here we have it currently set up to come out of your bank account ending in two three two two, is that correct?"", ""Right so we need to change it I got a new bank account."", ""What is the new routing and account number that you want to change it to?"", ""The routing number is one two three four five six seven eight nine."", ""Mm-hmm."", ""The account number is two two two three seven six seven eight two."", ""Perfect. Give me just a moment to update that."", ""Okay."", ""So we have your email as Rachel Hill ninety two at hotmail dot com. Is that still a good email?"", ""Yes that's good."", ""Okay, Rachel I've got a confirmation email sent to you showing the changes."", ""Thanks. Hey I've always wondered. Do I get any kind of discount for using automatic payments?"", ""Actually you do get an auto pay discount! You should see that reflected in your bill."", ""Let me look just to make sure I'm getting it."", ""Of course, it should be in the billing details section."", ""Oh there it is. Thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""No. I think that's all for today."", ""Perfect. There should be a brief survey after the call that will rate your experience today. Would you mind participating?"", ""How long does it take I have to get back to work soon."", ""It shouldn't take more than like five minutes. It's only a few questions."", ""Okay that's fine."", ""Great the survey will start as soon as I disconnect."", ""Okay."", ""I hope you enjoy the rest of your day."", ""Hey before you go can you tell me if the next bill coming up will come out of the new bank account?"", ""Yes actually it's effective today so your next bill will be updated."", ""And will it show me that in the email you sent me?"", ""Yes all of the details are in the confirmation email."", ""Great."", ""Was there anything else I could answer for you?"", ""No. That's it."", ""Okay. Don't forget to hold for the survey and enjoy your day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
41,"{""dialogue_id"": ""041"", ""turns"": {""turn_id"": [""insurance_041_000"", ""insurance_041_001"", ""insurance_041_002"", ""insurance_041_003"", ""insurance_041_004"", ""insurance_041_005"", ""insurance_041_006"", ""insurance_041_007"", ""insurance_041_008"", ""insurance_041_009"", ""insurance_041_010"", ""insurance_041_011"", ""insurance_041_012"", ""insurance_041_013"", ""insurance_041_014"", ""insurance_041_015"", ""insurance_041_016"", ""insurance_041_017"", ""insurance_041_018"", ""insurance_041_019"", ""insurance_041_020"", ""insurance_041_021"", ""insurance_041_022"", ""insurance_041_023"", ""insurance_041_024"", ""insurance_041_025"", ""insurance_041_026"", ""insurance_041_027"", ""insurance_041_028"", ""insurance_041_029"", ""insurance_041_030"", ""insurance_041_031"", ""insurance_041_032"", ""insurance_041_033"", ""insurance_041_034"", ""insurance_041_035"", ""insurance_041_036"", ""insurance_041_037"", ""insurance_041_038"", ""insurance_041_039"", ""insurance_041_040"", ""insurance_041_041"", ""insurance_041_042"", ""insurance_041_043"", ""insurance_041_044"", ""insurance_041_045"", ""insurance_041_046"", ""insurance_041_047"", ""insurance_041_048"", ""insurance_041_049"", ""insurance_041_050"", ""insurance_041_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I recently filed for divorce and I need to remove my husband from my health insurance."", ""Okay I'm sorry to hear about that."", ""It's okay it was a long time coming."", ""I'm sure it's still hard though."", ""Sometimes it is but it's time to move on with life."", ""May I have your first and last name to get started?"", ""It's Katie Johnson."", ""Thank you, Katie. Do you know your customer ID?"", ""Yes it's one two three four five six seven eight nine."", ""Thank you for that."", ""You're welcome."", ""For security purposes, can you verify your date of birth?"", ""It's January second nineteen seventy five."", ""Great and do you know the policy number for the policy we are wanting to remove him from?"", ""Hang on and let me get my wallet. I don't know it off the top of my head."", ""That's okay. Take your time."", ""Okay it's one two three four five six seven eight nine nine."", ""Great. And may I have his name?"", ""It's John."", ""And his last name is the same as yours?"", ""Yes."", ""Alright so just to confirm we are going to remove John from the plan effective immediately?"", ""Yes."", ""Okay we have Katie underscore Johnson at gmail dot com as your email. Is that still correct?"", ""Yes it is."", ""Okay, Katie I have gone ahead and sent you a confirmation of his removal. Can you verify that you've received it?"", ""One second and let me get logged in."", ""No worries."", ""Yes it does look like I've received it."", ""Great."", ""Can I ask you what this will do to my premium?"", ""Well since you're going from the individual plus spouse to the just individual your premiums will decrease by thirty six dollars per month."", ""And when will that happen?"", ""It should be reflected in your next bill."", ""Okay."", ""Was there anything else I could answer for you today?"", ""Yes if I need to make any changes like this in the future can I do it online?"", ""Yes you can manage dependents in your online portal."", ""Where is that at?"", ""Once you log in it's in the upper left hand corner under profile settings."", ""Oh I see it now."", ""Yes ma'am. What else can I do for you?"", ""That's all for today."", ""Great. There will be a brief survey at the end of this call to rate your experience today. Are you interested in participating?"", ""Yes."", ""Perfect. The survey will start as soon as I disconnect the call."", ""Okay."", ""I hope you enjoy the rest of your day."", ""You as well."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
42,"{""dialogue_id"": ""042"", ""turns"": {""turn_id"": [""insurance_042_000"", ""insurance_042_001"", ""insurance_042_002"", ""insurance_042_003"", ""insurance_042_004"", ""insurance_042_005"", ""insurance_042_006"", ""insurance_042_007"", ""insurance_042_008"", ""insurance_042_009"", ""insurance_042_010"", ""insurance_042_011"", ""insurance_042_012"", ""insurance_042_013"", ""insurance_042_014"", ""insurance_042_015"", ""insurance_042_016"", ""insurance_042_017"", ""insurance_042_018"", ""insurance_042_019"", ""insurance_042_020"", ""insurance_042_021"", ""insurance_042_022"", ""insurance_042_023"", ""insurance_042_024"", ""insurance_042_025"", ""insurance_042_026"", ""insurance_042_027"", ""insurance_042_028"", ""insurance_042_029"", ""insurance_042_030"", ""insurance_042_031"", ""insurance_042_032"", ""insurance_042_033"", ""insurance_042_034"", ""insurance_042_035"", ""insurance_042_036"", ""insurance_042_037"", ""insurance_042_038"", ""insurance_042_039"", ""insurance_042_040"", ""insurance_042_041"", ""insurance_042_042"", ""insurance_042_043"", ""insurance_042_044"", ""insurance_042_045"", ""insurance_042_046"", ""insurance_042_047"", ""insurance_042_048"", ""insurance_042_049"", ""insurance_042_050"", ""insurance_042_051"", ""insurance_042_052"", ""insurance_042_053"", ""insurance_042_054"", ""insurance_042_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes I'm trying to get a new apartment and they require proof of renter's insurance. Is there anyway I can get that sent to them."", ""I'd be happy to help with that."", ""Great."", ""What's your first and last name?"", ""It's Rebecca Sanchez."", ""Thank you, Rebecca. Do you happen to know your customer ID?"", ""I think I might have it. Would it be on my bill?"", ""Yes it would."", ""Great okay I have the bill here. Where is it on there?"", ""It should be on the upper left hand corner and it should start with the number one."", ""Oh here it is. It's one two four seven six eight two one."", ""Thank you for that."", ""You're welcome."", ""For security purposes can you verify your date of birth for me?"", ""It's June third nineteen ninety four."", ""Great. Did you have any contact information for who you wanted it sent to?"", ""Yes it's the rental office at a new apartment complex hang on and let me get the number. Do you need like the actual phone number or "", ""Fax number if you want it faxed or email if you want it emailed."", ""Okay hang on."", ""Take your time."", ""The fax number to the leasing office is four five six "", ""Mm-hmm."", ""Seven two three."", ""Okay."", ""Four five six nine."", ""Great. And does it need to go to the attention of anyone?"", ""Yes it needs to go to Robert Sims."", ""Is that r. o. b. e. r. t.?"", ""That's correct."", ""Okay I'll get that sent right over."", ""Great how long does it normally take for them to get it."", ""It shouldn't take more than an hour."", ""That seems like a while for a fax. ."", ""Yeah it goes into a queue and then gets sent out based on what number request it is."", ""Oh that makes sense."", ""Exactly. Would you like a copy emailed to you as well just in case you need it again?"", ""That would be great."", ""We have your email as lady love thirty two at gmail dot com. Is that still a good email?"", ""It is, yes."", ""Great I've gone ahead and sent a copy to your email as well just in case."", ""Perfect. Thank you so much."", ""You're very welcome. Was there anything else I could do for you today?"", ""No I think that's everything "", ""Okay "", ""Wait no. Can you tell me when my next bill is due?"", ""For just your rental policy?"", ""Yes."", ""The next bill is due August fourth in the amount of thirty four dollars."", ""Awesome. Thank you."", ""You're welcome. Was there anything else?"", ""No that's it for real this time."", ""Okay. Well I hope you enjoy the rest of your day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
43,"{""dialogue_id"": ""043"", ""turns"": {""turn_id"": [""insurance_043_000"", ""insurance_043_001"", ""insurance_043_002"", ""insurance_043_003"", ""insurance_043_004"", ""insurance_043_005"", ""insurance_043_006"", ""insurance_043_007"", ""insurance_043_008"", ""insurance_043_009"", ""insurance_043_010"", ""insurance_043_011"", ""insurance_043_012"", ""insurance_043_013"", ""insurance_043_014"", ""insurance_043_015"", ""insurance_043_016"", ""insurance_043_017"", ""insurance_043_018"", ""insurance_043_019"", ""insurance_043_020"", ""insurance_043_021"", ""insurance_043_022"", ""insurance_043_023"", ""insurance_043_024"", ""insurance_043_025"", ""insurance_043_026"", ""insurance_043_027"", ""insurance_043_028"", ""insurance_043_029"", ""insurance_043_030"", ""insurance_043_031"", ""insurance_043_032"", ""insurance_043_033"", ""insurance_043_034"", ""insurance_043_035"", ""insurance_043_036"", ""insurance_043_037"", ""insurance_043_038"", ""insurance_043_039"", ""insurance_043_040"", ""insurance_043_041"", ""insurance_043_042"", ""insurance_043_043"", ""insurance_043_044"", ""insurance_043_045"", ""insurance_043_046"", ""insurance_043_047"", ""insurance_043_048"", ""insurance_043_049"", ""insurance_043_050"", ""insurance_043_051"", ""insurance_043_052"", ""insurance_043_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah. You guys are overbilling my account and I'm sick of it. You need to fix it."", ""I'm sorry to hear you're frustrated. I'd be more than happy to look into this for you."", ""Fine."", ""May I have your first and last name?"", ""Yes. It's Jason Brown."", ""Thank you, Jason. Do you have your customer ID handy?"", ""No. Do you think I'd take the time to memorize that?"", ""That's okay sir. We can verify you a different way."", ""Okay."", ""May I have your date of birth and phone number associated with the account?"", ""It's five twenty nine nineteen eighty eight."", ""Mm-hmm."", ""And the phone number is eight five zero four four nine eight two three four."", ""Thank you for that information. May I have your social security number?"", ""It's four four two three seven four five six eight."", ""And for security purposes can you verify your mother's maiden name?"", ""Yeah it's Jones."", ""Thank you. I do have your account pulled up here. You stated that we were overbilling?"", ""Yeah. You guys have taken double payments two months in a row."", ""Okay. What type of policy is being over billed? I see you have life and auto with us."", ""It's the auto policy."", ""Thank you for that information."", ""You're welcome."", ""And just to confirm you were double charged in July and June?"", ""Actually it was June and May. July hasn't come out yet."", ""Okay. What I will need to do is open a claim with our billing department so they can research the issue."", ""What? This is ridiculous. Why can't you just fix it?"", ""I'm sorry sir. I can definitely understand your frustration. The billing department is going to be the best resource to solve the issue. We do not have as much access to systems as they do."", ""Fine."", ""So I have opened a case with them and let them know that you have been overbilled for the months of May and June and we would like to have it solved before your billing period in July. Is that correct?"", ""Yes."", ""Great. I have the claim number whenever you are ready sir."", ""Fine. What is it?"", ""One two three four five six seven eight."", ""Okay and how long until I hear from someone?"", ""They usually respond the next business day sir."", ""Fine. Will they call me or email me?"", ""Generally they contact you by phone unless you request otherwise."", ""Well I'd prefer them email me."", ""Okay sir. We have your email as Jason dot Brown at gmail dot com. Is that correct?"", ""Yes."", ""I have updated the claim to show you prefer email as a contact method. You should be receiving a confirmation email shortly. Can you confirm that you got it?"", ""Let me check."", ""Be sure to check your spam folder as well."", ""It's there. I got it."", ""Great. Was there anything else I could do for you today?"", ""No."", ""Okay. There will be a brief survey after the call to rate your experience today if you'd like to participate."", ""Sure."", ""The survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day sir. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
44,"{""dialogue_id"": ""044"", ""turns"": {""turn_id"": [""insurance_044_000"", ""insurance_044_001"", ""insurance_044_002"", ""insurance_044_003"", ""insurance_044_004"", ""insurance_044_005"", ""insurance_044_006"", ""insurance_044_007"", ""insurance_044_008"", ""insurance_044_009"", ""insurance_044_010"", ""insurance_044_011"", ""insurance_044_012"", ""insurance_044_013"", ""insurance_044_014"", ""insurance_044_015"", ""insurance_044_016"", ""insurance_044_017"", ""insurance_044_018"", ""insurance_044_019"", ""insurance_044_020"", ""insurance_044_021"", ""insurance_044_022"", ""insurance_044_023"", ""insurance_044_024"", ""insurance_044_025"", ""insurance_044_026"", ""insurance_044_027"", ""insurance_044_028"", ""insurance_044_029"", ""insurance_044_030"", ""insurance_044_031"", ""insurance_044_032"", ""insurance_044_033"", ""insurance_044_034"", ""insurance_044_035"", ""insurance_044_036"", ""insurance_044_037"", ""insurance_044_038"", ""insurance_044_039"", ""insurance_044_040"", ""insurance_044_041"", ""insurance_044_042"", ""insurance_044_043"", ""insurance_044_044"", ""insurance_044_045"", ""insurance_044_046"", ""insurance_044_047"", ""insurance_044_048"", ""insurance_044_049"", ""insurance_044_050"", ""insurance_044_051"", ""insurance_044_052"", ""insurance_044_053"", ""insurance_044_054"", ""insurance_044_055"", ""insurance_044_056"", ""insurance_044_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey there my name is Cindy Peebles and I have been a customer for years and I need to change my address and I've never had to do that before so I don't know how."", ""That's okay, Cindy. I'd be happy to help you with that."", ""Great."", ""Do you know your customer ID?"", ""I sure don't. I'm sorry."", ""That's okay. We can look you up using different information."", ""Okay great because I have no idea about that number. ."", ""That's okay. Most people don't."", ""Oh I'm sure."", ""What's your social and date of birth?"", ""Social is four two four three two four seven six eight "", ""Mm-hmm."", ""Date of birth is June third nineteen eighty one."", ""Great. And what is the phone number associated with the account?"", ""It's two five one three two four six eight two nine, or it may be two five one three two four six eight two two. I'm not sure."", ""I have the one that ends in six eight two two. Is that still the best number?"", ""Yes."", ""Okay perfect. Now for security purposes can you verify your mother's maiden name?"", ""Yes it's Lawson."", ""Thank you for that. So you were saying you wanted to change your address?"", ""Yes."", ""Which policy would you like this to be effective on?"", ""Just the auto policy. I already updated the others."", ""So your Complete Auto plan?"", ""Yes."", ""Alright. That's not a problem. What was the old address on the account?"", ""It was three two two Second Street New Orleans, Louisiana, three six seven eight eight."", ""Okay and what do we need to update it to?"", ""Now it needs to be eight four four Garden Street "", ""Is that still New Orleans?"", ""Yes."", ""Okay I'm sorry. Continue."", ""The zip code now is three six seven nine two."", ""Perfect. Is your email still cindy underscore peebles at yahoo dot com?"", ""Yeah that's me."", ""Great so do you need the address change to be effective immediately or are you still in the process of moving."", ""I'm all moved in so you can do it immediately."", ""Great. So to confirm we are changing your address to eight four four Garden Street, New Orleans, Louisiana three six seven nine two."", ""Yes."", ""Alright, Cindy. I've got that updated and I've sent a confirmation email out to you. Can you tell me if you received it?"", ""Yes. Hang on and let me get logged into it real quick."", ""Take your time."", ""Yes I got it."", ""Great. "", ""Hey while I have you is there any way I can update this all online?"", ""Yes. You can edit your address through your user portal by selecting profile settings."", ""Oh okay. I'll do that in the future."", ""Sounds good. What else can I do for you today?"", ""I think that's everything."", ""Great. There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Awesome the survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
45,"{""dialogue_id"": ""045"", ""turns"": {""turn_id"": [""insurance_045_000"", ""insurance_045_001"", ""insurance_045_002"", ""insurance_045_003"", ""insurance_045_004"", ""insurance_045_005"", ""insurance_045_006"", ""insurance_045_007"", ""insurance_045_008"", ""insurance_045_009"", ""insurance_045_010"", ""insurance_045_011"", ""insurance_045_012"", ""insurance_045_013"", ""insurance_045_014"", ""insurance_045_015"", ""insurance_045_016"", ""insurance_045_017"", ""insurance_045_018"", ""insurance_045_019"", ""insurance_045_020"", ""insurance_045_021"", ""insurance_045_022"", ""insurance_045_023"", ""insurance_045_024"", ""insurance_045_025"", ""insurance_045_026"", ""insurance_045_027"", ""insurance_045_028"", ""insurance_045_029"", ""insurance_045_030"", ""insurance_045_031"", ""insurance_045_032"", ""insurance_045_033"", ""insurance_045_034"", ""insurance_045_035"", ""insurance_045_036"", ""insurance_045_037"", ""insurance_045_038"", ""insurance_045_039"", ""insurance_045_040"", ""insurance_045_041"", ""insurance_045_042"", ""insurance_045_043"", ""insurance_045_044"", ""insurance_045_045"", ""insurance_045_046"", ""insurance_045_047"", ""insurance_045_048"", ""insurance_045_049"", ""insurance_045_050"", ""insurance_045_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Hello. I need to remove someone from my plan."", ""Okay. I'd be happy to help with that. May I have your first and last name please?"", ""Yeah it's Karen Smith."", ""Thank you Karen. Is that k. a. r. i. n.?"", ""No. it's k. a. r. e. n."", ""Perfect. Thank you for that. Karen may I have your policy number?"", ""I don't have that on me right now."", ""That's okay I can look you up using your social, if that's okay?"", ""Yeah that's fine. It's four seven two three six one two three four."", ""Thank you. Let's see if that pulls you up here."", ""Okay."", ""Can you verify your date of birth please?"", ""It's January eighth nineteen eighty four."", ""Great and finally for verification can you tell me your phone number and your mother's maiden name?"", ""my phone number is eight five zero seven one two three four five six and my mother's maiden name is Johnson."", ""Thank you for that information. I've got all I need here to get started. You said you wanted to remove a dependent from your plan?"", ""Yes, that's correct. What information do I need to do that?"", ""Let's see. Let's start with their first and last name."", ""His first and last name? It's John Smith."", ""Okay I see that here. Can you verify his date of birth for me?"", ""Yes it's February second nineteen eighty."", ""Okay thank you, and his relationship to you?"", ""Spouse."", ""And the reason for removal?"", ""Well. I don't really know the best way to put it other than we're getting divorced."", ""Oh. Well I'm sorry to hear that."", ""Thank you."", ""You're welcome. So just to confirm we are removing John Smith, date of birth February second nineteen eighty from your plan today. Would you like me to finalize the changes?"", ""Yes go ahead."", ""Okay. I've got him removed. We have karen smith at yahoo dot com as your email. Is that still correct?"", ""No it's actually karen smith eighty four at gmail dot com now."", ""Thank you. Let me get that updated so I can get you a copy of the changes made today."", ""Can you also tell me what that does to my premium?"", ""Yes I can definitely do that. Give me one second to pull that information up for you."", ""Okay."", ""Thank you for holding, Karen. it looks like your premium is going to decrease by three hundred dollars per year."", ""Okay, thank you."", ""You're welcome. Just to confirm everything today I've updated your email and removed John Smith from your plan as a dependent."", ""Yes."", ""Is there anything else I can do for you today?"", ""Well if you can find me another husband that'd be great ."", ""You know, that's actually not a service we offer right now."", ""Well that's too bad. Can you tell me when my bill is due while I have you here?"", ""Sure no problem. It looks like it'll be due on the twenty fourth of July. Would you like to make a payment now?"", ""No that's okay I can pay it online right?"", ""Yes ma'am you can."", ""Okay I'll do that then."", ""Great. Was there anything else I could do for you?"", ""No, I think that's it."", ""You have a great day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
46,"{""dialogue_id"": ""046"", ""turns"": {""turn_id"": [""insurance_046_000"", ""insurance_046_001"", ""insurance_046_002"", ""insurance_046_003"", ""insurance_046_004"", ""insurance_046_005"", ""insurance_046_006"", ""insurance_046_007"", ""insurance_046_008"", ""insurance_046_009"", ""insurance_046_010"", ""insurance_046_011"", ""insurance_046_012"", ""insurance_046_013"", ""insurance_046_014"", ""insurance_046_015"", ""insurance_046_016"", ""insurance_046_017"", ""insurance_046_018"", ""insurance_046_019"", ""insurance_046_020"", ""insurance_046_021"", ""insurance_046_022"", ""insurance_046_023"", ""insurance_046_024"", ""insurance_046_025"", ""insurance_046_026"", ""insurance_046_027"", ""insurance_046_028"", ""insurance_046_029"", ""insurance_046_030"", ""insurance_046_031"", ""insurance_046_032"", ""insurance_046_033"", ""insurance_046_034"", ""insurance_046_035"", ""insurance_046_036"", ""insurance_046_037"", ""insurance_046_038"", ""insurance_046_039"", ""insurance_046_040"", ""insurance_046_041"", ""insurance_046_042"", ""insurance_046_043"", ""insurance_046_044"", ""insurance_046_045"", ""insurance_046_046"", ""insurance_046_047"", ""insurance_046_048"", ""insurance_046_049"", ""insurance_046_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Timothy Brum here of Rivertown Insurance how can I help you today?"", ""Hello Timothy how is the new baby?"", ""Baby boy number three Joshua called Josh for short has gained three pounds, giggles and is crawling."", ""Glad to hear Timothy. I am going to help you out by buying some more insurance."", ""Well, thanks but tell me what you're thinking, and I will tell you what we have available."", ""Been reading all about this climate upping. I-I think the waters might decide to visit the house. So I need to add water protection to my homeowners policy."", ""Spell your last name for me so I can pull up your policy."", ""Uh that would be F as in farmer, o as in orange, r as in rabbit, s as in sailing, v as in violin, a as in ant, l as in lake and l as in lake again."", ""Your first name Clarence, Clarence?"", ""Last time checked, and I am in my seventies so I check often, it was."", ""So what type of waters are we talking about Clarence? Coming from the outside or inside the house?"", ""Any type of waters. That article on CNN scared me. It can can came up through the ground into a basement even if you build a twenty foot wall to hold it back."", ""Well, Clarence several types of water coverage exists, and we will go through it so you understand. Do you have a vacation home on the ocean?"", ""No Timothy. I have my regular home on dry land."", ""Give me your address."", ""four three seven seven zero Patterson Drive, Midland Texas."", ""Got it, Clarence. What I am doing is looking on a site called Flood Factor dot com. I am going to email you that link. What it does it shows you over a thirty year period the probability of flooding."", ""Timothy are they aware of climate upping?"", ""Yes Clarence the site includes what I know as as climate change. Your property shows there is minimal risk of flooding over thirty years."", ""That's a relief to know."", ""So let me explain some things about your homeowner policy. First of all it would not cover that type of flooding. Flooding from the outside is not covered. That takes another policy called Flood Insurance, but your property is not required to have flood insurance."", ""Do I have any coverage for water flooding, Timothy? What am I suppose to do if that happens?"", ""Climate change also means extreme weather events like tornadoes ripping your roof off and rain getting in the house. We do have a policy for that."", ""I do have some type of water coverage on my home then but not the one I pondered."", ""You have storm damage coverage, Clarence. We have it at seven thousand dollars and due to recent extreme weather events we could up it to ten thousand which is the average pay out."", ""#Um what do I get for that coverage totally?"", ""Let me get the full policy out. Okay it covers windstorms and tornados, ice storms like polar vortex, hail damage, lightening strikes, wildfires, fallen trees, and power surges."", ""Seems to me Timothy that is more structural than water."", ""It is. Your homeowner policy also covers leaking plumbing that is sudden and accidental, Clarence."", ""That include washer leaks, toilet leaks or what about grandkids not turning a faucet off?"", ""As long as you call right away and do not wait then yes all that is covered after the deductible."", ""You're telling me no flood damage from outside is covered with my my policy?"", ""Correct, Clarence. That takes an additional separate policy. It is not likely you will ever flood that way in your present place."", ""#Um I am not going to remember all that. Do you have some papers I can see what waters are covered?"", ""Clarence you know insurance is all about papers."", ""I agree with you there, Timothy. Forked tongue papers."", ""That is job security for me, Clarence. I took all the time to remove the forked tongue."", ""Okay, I will come get the papers then. Need out of the house anyway."", ""What about the additional three thousand we need to add due to extreme weather conditions."", ""How about we talk about that when I get there. You got a preferred time, Timothy since you are costing me money."", ""You have to have a disaster to get paid, Clarence. I would not be wishing that. Would Wednesday around two ish be good for you?"", ""I-I will bring my special brew and some homemade bread from the wife. May be the last time after I find out how much more to pay, Timothy."", ""We have options, Clarence. I did not intentionally create the extreme weather for biz."", ""You gonna make me a customized plan to ease the pain of paying."", ""We will look at the whole plan. Most likely there is something that needs to be done away with. Mentioning grandkids instead of kids reminded me."", ""That's why I like you Timothy. You try to save a feller a buck."", ""See me Wednesday?"", ""Yeah, Timmy see you Wednesday."", ""Okay then. Bye Clarence. Watch out for those waters outside."", ""Bye Timothy. No waters out there so going to go play golf."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
47,"{""dialogue_id"": ""047"", ""turns"": {""turn_id"": [""insurance_047_000"", ""insurance_047_001"", ""insurance_047_002"", ""insurance_047_003"", ""insurance_047_004"", ""insurance_047_005"", ""insurance_047_006"", ""insurance_047_007"", ""insurance_047_008"", ""insurance_047_009"", ""insurance_047_010"", ""insurance_047_011"", ""insurance_047_012"", ""insurance_047_013"", ""insurance_047_014"", ""insurance_047_015"", ""insurance_047_016"", ""insurance_047_017"", ""insurance_047_018"", ""insurance_047_019"", ""insurance_047_020"", ""insurance_047_021"", ""insurance_047_022"", ""insurance_047_023"", ""insurance_047_024"", ""insurance_047_025"", ""insurance_047_026"", ""insurance_047_027"", ""insurance_047_028"", ""insurance_047_029"", ""insurance_047_030"", ""insurance_047_031"", ""insurance_047_032"", ""insurance_047_033"", ""insurance_047_034"", ""insurance_047_035"", ""insurance_047_036"", ""insurance_047_037"", ""insurance_047_038"", ""insurance_047_039"", ""insurance_047_040"", ""insurance_047_041"", ""insurance_047_042"", ""insurance_047_043"", ""insurance_047_044"", ""insurance_047_045"", ""insurance_047_046"", ""insurance_047_047"", ""insurance_047_048"", ""insurance_047_049"", ""insurance_047_050"", ""insurance_047_051"", ""insurance_047_052"", ""insurance_047_053"", ""insurance_047_054"", ""insurance_047_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey yes I just recently moved to a different place and need to change my address and phone number that I have with you guys."", ""No problem. I'd be happy to help with that."", ""Great."", ""May I have your first and last name please?"", ""Yes it's Roger Green."", ""Thank you, Roger."", ""You're welcome."", ""Do you know your customer ID, by chance?"", ""Where would I find that at?"", ""It should be on your bill or in your online profile."", ""Hang on and let me get my bill."", ""Take your time."", ""Okay I have my bill. Where is it at on here?"", ""It should be in the upper left hand corner and should start with the number one."", ""Oh jeez. There it is "", ""Did you find it?"", ""Yes it's right here."", ""Great."", ""It's one three seven two four two two one."", ""Perfect. And for security purposes can you verify your date of birth?"", ""It's three seven eighty four."", ""Great. So we need to update your address and phone number. Is that correct?"", ""Yes."", ""Which policies would you like to change these for?"", ""Just the auto for right now."", ""Okay. What is the old address we should have on file for you."", ""It's three six three Eighty Second street, Pensacola, Florida, three two five three five."", ""Okay, great and what do we need to change it to?"", ""We need to change it to Four seven two Loblolly ridge "", ""And can you spell Loblolly for me?"", ""Sure, it's l. o. b. l. o. l. l. y."", ""Great thank you."", ""You're welcome Pensacola, Florida three two five three five."", ""Alright, and what is the old phone number we should have on file for you?"", ""You should have either two five one three two three four seven six eight or two five one three two three four seven six nine."", ""Yes we have the one ending in four seven six eight."", ""Okay we need to change it to two five one three seven two four seven two two."", ""Alright sir to confirm we've updated your address to reflect four seven two Loblolly Ridge in Pensacola and "", ""Right."", ""And changed your phone number to two five one three seven two four seven two two."", ""Perfect."", ""What else can I do for you today?"", ""Can you tell me when my next bill is due?"", ""Yes it will be due on August eighteenth in the amount of three hundred twenty dollars."", ""Okay."", ""Would you like to go ahead and take care of that?"", ""No I'll pay it online later."", ""I understand. Was there anything else we could help you with?"", ""No I think that's it for today."", ""Great. There will be a brief survey at the end of the call to rate your experience today. Would you like to participate?"", ""No not today."", ""Not a problem. Have a great day, sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
48,"{""dialogue_id"": ""048"", ""turns"": {""turn_id"": [""insurance_048_000"", ""insurance_048_001"", ""insurance_048_002"", ""insurance_048_003"", ""insurance_048_004"", ""insurance_048_005"", ""insurance_048_006"", ""insurance_048_007"", ""insurance_048_008"", ""insurance_048_009"", ""insurance_048_010"", ""insurance_048_011"", ""insurance_048_012"", ""insurance_048_013"", ""insurance_048_014"", ""insurance_048_015"", ""insurance_048_016"", ""insurance_048_017"", ""insurance_048_018"", ""insurance_048_019"", ""insurance_048_020"", ""insurance_048_021"", ""insurance_048_022"", ""insurance_048_023"", ""insurance_048_024"", ""insurance_048_025"", ""insurance_048_026"", ""insurance_048_027"", ""insurance_048_028"", ""insurance_048_029"", ""insurance_048_030"", ""insurance_048_031"", ""insurance_048_032"", ""insurance_048_033"", ""insurance_048_034"", ""insurance_048_035"", ""insurance_048_036"", ""insurance_048_037"", ""insurance_048_038"", ""insurance_048_039"", ""insurance_048_040"", ""insurance_048_041"", ""insurance_048_042"", ""insurance_048_043"", ""insurance_048_044"", ""insurance_048_045"", ""insurance_048_046"", ""insurance_048_047"", ""insurance_048_048"", ""insurance_048_049"", ""insurance_048_050"", ""insurance_048_051"", ""insurance_048_052"", ""insurance_048_053"", ""insurance_048_054"", ""insurance_048_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes. I heard from a friend that you guys do pet insurance. Is that right?"", ""Yes ma'am we do offer pet insurance plans."", ""Perfect. Can I get a quote for that? I'm already a customer with you guys and have nothing but good experiences."", ""Great! I'm glad to hear you're a happy customer. May I have your first and last name?"", ""Yes it's Francis Moore."", ""Thank you, Francis! Do you have your customer ID handy?"", ""Let me see if I can find it."", ""No problem. Take your time."", ""I found it. It's one two three four five six seven eight."", ""Thank you for that!"", ""You're welcome."", ""For security purposes may I have your date of birth, please?"", ""It's February fourth nineteen fifty."", ""Great. I've got you pulled up here. To do a pet quote I just have to ask you a couple of questions about your pet. Is that okay?"", ""Sure!"", ""Great! What kind of pet is it?"", ""She's a dog and her name is Sally."", ""That's a cute name! What kind of dog is she?"", ""She is a dachshund. have you ever had one?"", ""No but they're super cute."", ""They really are but oh my gosh they are so stubborn. She's just a puppy and she is definitely in charge."", "". Well I'm sure she runs the house."", ""She definitely does ."", ""How old is she?"", ""She is six months old."", ""So she is just a puppy!"", ""Absolutely."", ""Do you know about how much she weighs?"", ""She only weighs about eight pounds right now."", ""Oh that's tiny."", ""Yeah she's not big at all."", ""Well with her being so little I would recommend our pet preferred plan."", ""What does that cover?"", ""It'll reimburse you for all of her vet visits and it offers you a discount on the spay procedure."", ""That sounds good. How much is that?"", ""It is one thousand per year."", ""Oh boy. That's more than I expected. Do you have any other plans that are cheaper?"", ""Yes. We do offer the pet basic plan as well for five hundred per year."", ""That sounds better. What does that cover?"", ""It covers emergency vet visits and routine vaccine reimbursement but does not reimburse for check ups and annual visits."", ""That's fine. I'm really just looking to cover emergencies."", ""Then that sounds like it would be the best option for you."", ""Yes it does. I do have a few other places I want to check. Is it okay if I get back to you?"", ""Absolutely. We have your phone number as eight five two four three six eight seven nine nine. Is that correct?"", ""Yes it is."", ""Is it okay if I give you a call tomorrow to follow up on your search?"", ""Sure!"", ""Great. Was there anything else that I could do for you today?"", ""I think that's it."", ""Perfect. There will be a brief survey after the call to evaluate your experience. Would you like to participate?"", ""Yes."", ""Okay great. The survey will start as soon as I disconnect."", ""Okay."", ""Have a great day! Goodbye."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
49,"{""dialogue_id"": ""049"", ""turns"": {""turn_id"": [""insurance_049_000"", ""insurance_049_001"", ""insurance_049_002"", ""insurance_049_003"", ""insurance_049_004"", ""insurance_049_005"", ""insurance_049_006"", ""insurance_049_007"", ""insurance_049_008"", ""insurance_049_009"", ""insurance_049_010"", ""insurance_049_011"", ""insurance_049_012"", ""insurance_049_013"", ""insurance_049_014"", ""insurance_049_015"", ""insurance_049_016"", ""insurance_049_017"", ""insurance_049_018"", ""insurance_049_019"", ""insurance_049_020"", ""insurance_049_021"", ""insurance_049_022"", ""insurance_049_023"", ""insurance_049_024"", ""insurance_049_025"", ""insurance_049_026"", ""insurance_049_027"", ""insurance_049_028"", ""insurance_049_029"", ""insurance_049_030"", ""insurance_049_031"", ""insurance_049_032"", ""insurance_049_033"", ""insurance_049_034"", ""insurance_049_035"", ""insurance_049_036"", ""insurance_049_037"", ""insurance_049_038"", ""insurance_049_039"", ""insurance_049_040"", ""insurance_049_041"", ""insurance_049_042"", ""insurance_049_043"", ""insurance_049_044"", ""insurance_049_045"", ""insurance_049_046"", ""insurance_049_047"", ""insurance_049_048"", ""insurance_049_049"", ""insurance_049_050"", ""insurance_049_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Hey yes I mailed my bill about a week ago and I haven't seen it get credited to my account and I just want to check on that."", ""I'll be happy to look into that for you today."", ""Okay."", ""May I have your first and last name?"", ""It's Rita Black."", ""Thank you, Rita. Do you have your customer ID handy?"", ""No, I sure don't. I'm sorry."", ""That's okay. I can look you up using other information."", ""Great."", ""May I have your full social and date of birth?"", ""My social is four two four three two four eight two two."", ""Mm-hmm."", ""And my date of birth is January third nineteen sixty four."", ""Great. What is the phone number associated with the account?"", ""It's two five one three six seven eight five four one."", ""Perfect. And for security purposes can you tell me your favorite pet's name?"", ""Yes. It's Rupert."", ""That's a cute name!"", ""Yeah he looks like a Rupert."", ""Alright so give me just a moment to pull up your billing information."", ""Okay."", ""So you said you mailed the payment about a week ago?"", ""Yes that's right."", ""And did you send it regular mail?"", ""Yes through the postal service."", ""Okay. I am showing a pending payment so it looks like it was received. It's in the queue to be processed."", ""Okay great so you did get it?"", ""Yes ma'am."", ""When do you think it will show up on the account?"", ""It shouldn't be too much longer. I would say probably about another business day or so."", ""Okay the due date is tomorrow, I won't receive a late fee will I?"", ""No you shouldn't be charged a late fee because we received the payment before the due date."", ""Okay good."", ""Did you have any other questions for me?"", ""Yes is there any other way to pay this other than mailing a check?"", ""Absolutely! You can pay a multitude of ways."", ""Okay."", ""We have online options as well as paying through our automated phone system and calling one of our representatives."", ""Are there any additional fees for that?"", ""No ma'am. All of the bill pay services are complimentary."", ""Oh good. I'll do that next time then."", ""Perfect. What else can I answer for you today?"", ""I think that's going to be it for today."", ""Great. There will be a brief survey at the end of this call to rate your experience today. Would you like to participate."", ""Sure. Why not."", ""Great. The survey will start as soon as I disconnect the call and will only take a few minutes."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
50,"{""dialogue_id"": ""050"", ""turns"": {""turn_id"": [""insurance_050_000"", ""insurance_050_001"", ""insurance_050_002"", ""insurance_050_003"", ""insurance_050_004"", ""insurance_050_005"", ""insurance_050_006"", ""insurance_050_007"", ""insurance_050_008"", ""insurance_050_009"", ""insurance_050_010"", ""insurance_050_011"", ""insurance_050_012"", ""insurance_050_013"", ""insurance_050_014"", ""insurance_050_015"", ""insurance_050_016"", ""insurance_050_017"", ""insurance_050_018"", ""insurance_050_019"", ""insurance_050_020"", ""insurance_050_021"", ""insurance_050_022"", ""insurance_050_023"", ""insurance_050_024"", ""insurance_050_025"", ""insurance_050_026"", ""insurance_050_027"", ""insurance_050_028"", ""insurance_050_029"", ""insurance_050_030"", ""insurance_050_031"", ""insurance_050_032"", ""insurance_050_033"", ""insurance_050_034"", ""insurance_050_035"", ""insurance_050_036"", ""insurance_050_037"", ""insurance_050_038"", ""insurance_050_039"", ""insurance_050_040"", ""insurance_050_041"", ""insurance_050_042"", ""insurance_050_043"", ""insurance_050_044"", ""insurance_050_045"", ""insurance_050_046"", ""insurance_050_047"", ""insurance_050_048"", ""insurance_050_049"", ""insurance_050_050"", ""insurance_050_051"", ""insurance_050_052"", ""insurance_050_053"", ""insurance_050_054"", ""insurance_050_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey I'm trying to organize my hurricane kit and I realized I don't have my policy number for you guys. Can you provide that for me?"", ""I can most certainly pull that up for you."", ""Awesome."", ""What's your first and last name?"", ""It's Joseph Brown."", ""Thanks Joseph, may I have you full social and date of birth please?"", ""The social is four two two three seven six two four nine."", ""Mm-hmm."", ""The date of birth is March seventh nineteen eighty two."", ""Great, and the phone number associated with the account?"", ""It's two five one three seven three four two two four."", ""Great and for security purposes can you verify your favorite pet's name."", ""It's Killer."", ""That's a scary name for a pet ."", "". Yeah he's a miniature poodle so we thought it would be funny."", ""Oh yeah he definitely would seem like a killer at that size."", ""Exactly ."", ""Which policy were you looking to get your policy number on?"", ""The auto insurance."", ""And that's the Preferred Auto plan?"", ""Yes."", ""Okay I have that policy number for you whenever you're ready."", ""Okay go for it."", ""It's one two three four five six seven eight nine nine."", ""One two three four five six seven eight nine nine?"", ""Yes."", ""Got it."", ""Just a reminder, your bill is due tomorrow. Would you like to go ahead and pay it while you're on the phone with me?"", ""Sure. We can do that."", ""The current about due is two hundred dollars."", ""Okay."", ""How would you like to pay today?"", ""How about we use a credit card."", ""That works. What is the card number?"", ""It's one two three four one two three four one two three four one two three four."", ""Perfect. And the expiration date?"", ""It's twelve of twenty four."", ""Okay and the CVV code on the back?"", ""It's one two three."", ""Alright so just to confirm we're going to be making a one time payment of two hundred dollars for your July bill."", ""Yes."", ""Is your email still killers dad at aol dot com?"", ""Yes it is."", ""Perfect. I've gone ahead and sent a confirmation of payment to your email."", ""Great. Thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""No that's it."", ""Good deal. There will be a brief survey after the call to rate your experience today if you'd like to participate."", ""Sure."", ""It will start as soon as I disconnect."", ""Okay."", ""Have a great day, sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
51,"{""dialogue_id"": ""051"", ""turns"": {""turn_id"": [""insurance_051_000"", ""insurance_051_001"", ""insurance_051_002"", ""insurance_051_003"", ""insurance_051_004"", ""insurance_051_005"", ""insurance_051_006"", ""insurance_051_007"", ""insurance_051_008"", ""insurance_051_009"", ""insurance_051_010"", ""insurance_051_011"", ""insurance_051_012"", ""insurance_051_013"", ""insurance_051_014"", ""insurance_051_015"", ""insurance_051_016"", ""insurance_051_017"", ""insurance_051_018"", ""insurance_051_019"", ""insurance_051_020"", ""insurance_051_021"", ""insurance_051_022"", ""insurance_051_023"", ""insurance_051_024"", ""insurance_051_025"", ""insurance_051_026"", ""insurance_051_027"", ""insurance_051_028"", ""insurance_051_029"", ""insurance_051_030"", ""insurance_051_031"", ""insurance_051_032"", ""insurance_051_033"", ""insurance_051_034"", ""insurance_051_035"", ""insurance_051_036"", ""insurance_051_037"", ""insurance_051_038"", ""insurance_051_039"", ""insurance_051_040"", ""insurance_051_041"", ""insurance_051_042"", ""insurance_051_043"", ""insurance_051_044"", ""insurance_051_045"", ""insurance_051_046"", ""insurance_051_047"", ""insurance_051_048"", ""insurance_051_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is John Brown, policy number one two three four five six seven eight and I need to report an accident."", ""I'm sorry to hear there was an accident mister Brown. Are you currently in a safe place?"", ""Yes I'm waiting on the police to finish their report and thought I'd get this out of the way."", ""I understand. For security purposes may I have your date of birth and your driver's license number?"", ""It is nine twenty two nineteen seventy four. My license number is one two three four five six seven eight."", ""Thank you. I've got you pulled up here. Can you give me a run down of what happened?"", ""Yeah I was travelling down highway eighty nine and I was stopped at a red light."", ""Mm-hmm."", ""Then out of nowhere this guy just rams into me. I guess he was texting or something."", ""Was anyone injured in the accident?"", ""No everyone was fine thankfully."", ""That's good to hear. What kind of damage was done to your vehicle?"", ""It looks like the entire bumper was smashed in and there are scratches all over the trunk."", ""Okay. Did the airbags deploy?"", ""No."", ""Okay that's good to hear. Were you able to get the other driver's information."", ""I sure was."", ""Perfect. What was their first and last name?"", ""It was Casey c. a. s. e. y. Brown b. r. o. w. n."", ""Thank you. And what insurance company do they use?"", ""It's Cobbtown Mutual."", ""Thank you, mister Brown. did you happen to get their policy number with them?"", ""Yeah let me get my notebook back out."", ""Okay. Take your time."", ""It's one two three four five six seven eight."", ""Great. Thanks for that. Did you happen to get their phone number too?"", ""I sure did. It's one two three four five six seven eight nine."", ""Thank you sir."", ""You're welcome."", ""Okay sir. I've got all of the information logged in our system."", ""Okay what do I do now?"", ""Once you get the police report, if you want the damage to be covered you'll need to file a claim."", ""How do I do that? Do I call in?"", ""Yes sir. You can call in or you can file the claim on our website."", ""That sounds easier than having to hold. Where is that on the site?"", ""Once you log in it's in the upper left hand corner. It says file a claim."", ""Okay. That sounds pretty simple."", ""If you'd like sir, I can go ahead and start it and then you could upload the police report later."", ""No, that's okay. I don't really feel like getting into all of that right now."", ""I understand sir."", ""I think I'll just log in when I get home to do it."", ""That's not a problem sir. Was there anything else I could do for you today?"", ""No I think that's everything for right now."", ""Okay, great. Again I'm sorry to hear about the accident."", ""Yeah it's kind of crazy. You never expect it to happen."", ""Oh I know. All of our customers say that they didn't see it coming."", ""I can definitely relate now ."", ""Well try to enjoy the rest of your day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
52,"{""dialogue_id"": ""052"", ""turns"": {""turn_id"": [""insurance_052_000"", ""insurance_052_001"", ""insurance_052_002"", ""insurance_052_003"", ""insurance_052_004"", ""insurance_052_005"", ""insurance_052_006"", ""insurance_052_007"", ""insurance_052_008"", ""insurance_052_009"", ""insurance_052_010"", ""insurance_052_011"", ""insurance_052_012"", ""insurance_052_013"", ""insurance_052_014"", ""insurance_052_015"", ""insurance_052_016"", ""insurance_052_017"", ""insurance_052_018"", ""insurance_052_019"", ""insurance_052_020"", ""insurance_052_021"", ""insurance_052_022"", ""insurance_052_023"", ""insurance_052_024"", ""insurance_052_025"", ""insurance_052_026"", ""insurance_052_027"", ""insurance_052_028"", ""insurance_052_029"", ""insurance_052_030"", ""insurance_052_031"", ""insurance_052_032"", ""insurance_052_033"", ""insurance_052_034"", ""insurance_052_035"", ""insurance_052_036"", ""insurance_052_037"", ""insurance_052_038"", ""insurance_052_039"", ""insurance_052_040"", ""insurance_052_041"", ""insurance_052_042"", ""insurance_052_043"", ""insurance_052_044"", ""insurance_052_045"", ""insurance_052_046"", ""insurance_052_047"", ""insurance_052_048"", ""insurance_052_049"", ""insurance_052_050"", ""insurance_052_051"", ""insurance_052_052"", ""insurance_052_053"", ""insurance_052_054"", ""insurance_052_055"", ""insurance_052_056"", ""insurance_052_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes I need to update some of my security information on here. I think someone got ahold of my info and is trying to pretend to be me."", ""Oh no. I'm sorry to hear that."", ""That's okay. Better to be safe than sorry right?"", ""Absolutely."", ""So that's why I'm calling."", ""Well I'd be happy to update that information for you."", ""Great."", ""Let's start with your first and last name please."", ""It's Jacob Green."", ""Thank you, Jacob. Do you know your customer ID?"", ""Yes hang on I need to get it out of my wallet."", ""Take your time."", ""It's one two three seven two two three two four."", ""Great and for security purposes can you verify your date of birth?"", ""It's June third nineteen eighty eight."", ""Great. Now we have your current security question as your mother's maiden name. Is that correct?"", ""Yes it should be."", ""And what is the answer?"", ""It should be Johnson."", ""That's correct. What were you wanting to change it to?"", ""What are my options?"", ""We can use name of your childhood best friend, name of your high school, name of your first pet et cetera."", ""What about like name of my favorite teacher?"", ""We can do that one."", ""Okay I'm just thinking that one because I don't think anyone would be able to guess that."", ""I agree. It's hard to guess something like that because it's a memory not really an item."", ""Exactly."", ""What do you want the answer to be?"", ""missus Salter."", ""Great. So I have your email on here as Jacob underscore Green at gmail dot com. Is that still accurate?"", ""Yes it is."", ""Perfect. So what I'm going to do now is send you an email confirming we've made the change."", ""Okay it won't have any like information in it will it?"", ""No it will just say your security preferences have been updated."", ""Oh that's fine. Hey while I'm at it can we change my password online too?"", ""Of course. Do you want me to send the change password link to that same email."", ""Yes please."", ""Okay. I've got it sent please confirm that you've received it."", ""Okay hang on let me get logged in."", ""No worries."", ""I have it."", ""Great. Go ahead and click the link. It should take you to a secure page to change your password."", ""Okay I see it "", ""Now you'll just select a new password."", ""Okay does it need any like numbers or something?"", ""It will need a capital letter, a number and a symbol."", ""Okay."", ""Is it working for you?"", ""it seems like it so far."", ""Great. Let me know if you hit any roadblocks."", ""Okay it says the password has been successfully changed."", ""Great. was there anything else I could do for you today?"", ""No that was it. Thank you."", ""You're very welcome. Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
53,"{""dialogue_id"": ""053"", ""turns"": {""turn_id"": [""insurance_053_000"", ""insurance_053_001"", ""insurance_053_002"", ""insurance_053_003"", ""insurance_053_004"", ""insurance_053_005"", ""insurance_053_006"", ""insurance_053_007"", ""insurance_053_008"", ""insurance_053_009"", ""insurance_053_010"", ""insurance_053_011"", ""insurance_053_012"", ""insurance_053_013"", ""insurance_053_014"", ""insurance_053_015"", ""insurance_053_016"", ""insurance_053_017"", ""insurance_053_018"", ""insurance_053_019"", ""insurance_053_020"", ""insurance_053_021"", ""insurance_053_022"", ""insurance_053_023"", ""insurance_053_024"", ""insurance_053_025"", ""insurance_053_026"", ""insurance_053_027"", ""insurance_053_028"", ""insurance_053_029"", ""insurance_053_030"", ""insurance_053_031"", ""insurance_053_032"", ""insurance_053_033"", ""insurance_053_034"", ""insurance_053_035"", ""insurance_053_036"", ""insurance_053_037"", ""insurance_053_038"", ""insurance_053_039"", ""insurance_053_040"", ""insurance_053_041"", ""insurance_053_042"", ""insurance_053_043"", ""insurance_053_044"", ""insurance_053_045"", ""insurance_053_046"", ""insurance_053_047"", ""insurance_053_048"", ""insurance_053_049"", ""insurance_053_050"", ""insurance_053_051"", ""insurance_053_052"", ""insurance_053_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hey yes I have a renewal coming up and I usually pay only once a year but this year I can't make one large payment. I need to see if I can do it monthly."", ""Yes I can definitely help with changing your billing frequency."", ""Great."", ""May I have your first and last name please?"", ""Yes it's Margaret Fletcher."", ""Thank you, Margaret. Do you know your customer number?"", ""Let me see if I can find it real quick."", ""Take your time."", ""I can't find it."", ""That's okay We can look up your information a different way."", ""Okay good."", ""May I have your social security number and your date of birth?"", ""Sure my social is four two four three seven one two three four."", ""Okay."", ""And my date of birth is May third nineteen eighty nine."", ""Great. Thank you for that."", ""You're welcome."", ""What is the phone number associated with the account?"", ""I think it's one two three four four nine six seven eight nine."", ""And for security purposes can you verify your mother's maiden name?"", ""Yes it's Atkins."", ""Like the diet?"", ""Yeah . Everyone always says that."", ""Yeah it's the first thing that came to my mind."", ""Yeah that's what everyone thinks."", ""Okay so you want to change your billing frequency from annual to monthly, correct?"", ""Yes. What is the payment difference? Is there a convenience fee or anything?"", ""Yes ma'am. There is a three dollar per month processing fee to pay monthly versus annually."", ""Oh that's not too bad."", ""No ma'am and you also have the option to set up automatic payments so you don't have to worry about remembering to pay."", ""Can I do that online?"", ""Yes once we complete the change you can sign up for auto pay online."", ""Will this change my policy renewal date?"", ""No ma'am. Your renewal date will stay the same it will just be due monthly."", ""Oh okay."", ""So to confirm we're going to change your billing frequency from annually to monthly effective on your renewal date of July thirtieth."", ""Yes. I confirm."", ""Great. I have that changed for you."", ""When will I be able to see what my monthly payments are?"", ""Once the system updates you should receive an email with your new billing breakdown."", ""How long does that take?"", ""Usually it is in the system by the next business day."", ""Okay."", ""We have your email as joes mom twenty four seven at gmail dot com. Is that correct?"", ""Yes that's correct."", ""Perfect. Just keep an eye out on your email and you should receive that confirmation."", ""Okay great!"", ""Was there anything else I could do for you today?"", ""No. I think that's all."", ""Well thank you for calling. Have a good rest of your day!"", ""You too!"", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
54,"{""dialogue_id"": ""054"", ""turns"": {""turn_id"": [""insurance_054_000"", ""insurance_054_001"", ""insurance_054_002"", ""insurance_054_003"", ""insurance_054_004"", ""insurance_054_005"", ""insurance_054_006"", ""insurance_054_007"", ""insurance_054_008"", ""insurance_054_009"", ""insurance_054_010"", ""insurance_054_011"", ""insurance_054_012"", ""insurance_054_013"", ""insurance_054_014"", ""insurance_054_015"", ""insurance_054_016"", ""insurance_054_017"", ""insurance_054_018"", ""insurance_054_019"", ""insurance_054_020"", ""insurance_054_021"", ""insurance_054_022"", ""insurance_054_023"", ""insurance_054_024"", ""insurance_054_025"", ""insurance_054_026"", ""insurance_054_027"", ""insurance_054_028"", ""insurance_054_029"", ""insurance_054_030"", ""insurance_054_031"", ""insurance_054_032"", ""insurance_054_033"", ""insurance_054_034"", ""insurance_054_035"", ""insurance_054_036"", ""insurance_054_037"", ""insurance_054_038"", ""insurance_054_039"", ""insurance_054_040"", ""insurance_054_041"", ""insurance_054_042"", ""insurance_054_043"", ""insurance_054_044"", ""insurance_054_045"", ""insurance_054_046"", ""insurance_054_047"", ""insurance_054_048"", ""insurance_054_049"", ""insurance_054_050"", ""insurance_054_051"", ""insurance_054_052"", ""insurance_054_053"", ""insurance_054_054"", ""insurance_054_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey I got several policies with you guys but I saw online that you offer pet insurance. Can you tell me how much that costs?"", ""I'd be happy to help with your pet quote today."", ""Great."", ""May I have your first and last name?"", ""It's Nancy Johnson."", ""Thank you, Nancy. Do you know your customer ID?"", ""Where would I find that at?"", ""It should be on your bill, on your profile page on our website, or in our mobile app."", ""Oh okay. Hang on and let me get a bill."", ""Take your time."", ""Okay what number on this bill is it?"", ""It should be in the top left corner and it should start with the number one."", ""Okay it's one two four six eight two two eight."", ""Thank you for that."", ""You're welcome."", ""For security purposes can you verify your date of birth?"", ""Yes it's July first nineteen sixty two."", ""Thank you for that, Nancy. What kind of pet do you have?"", ""It's a Persian cat."", ""I love those. They are so pretty."", ""Yes. She is. She's very spoiled."", ""I'm sure . My cat runs the house."", ""Oh yeah so does she. She is definitely the boss."", ""How old is she?"", ""She just turned one last week."", ""Well happy belated birthday!"", ""Yes we had a little party for her."", ""That's so cute."", ""Thank you."", ""You're welcome. Do you know how much she weighs?"", ""She is eight pounds."", ""Great. I have a couple of different options here for you."", ""Okay what are they?"", ""We have the Petcare Basic which covers your normal vet visits and reimburses for vaccines."", ""Okay and what else?"", ""We also have the Petcare Preferred which covers all of the vet visits including a visit to an emergency vet if needed."", ""That one sounds better. How much is it?"", ""The Petcare Preferred is one thousand per year."", ""Jeez. That's more expensive than I thought."", ""Yes ma'am. I understand. Keep in mind that it covers all of your visits and a visit to an emergency vet which can get really expensive really fast."", ""That's true."", ""How about I email you over the options of the two plans so you can see a full breakdown?"", ""That sounds good."", ""Is your email still nancy underscore johnson at gmail dot com?"", ""Yes it is."", ""Alright Nancy I've got that sent out to you."", ""Great can I think on it a little bit and give you guys a call back?"", ""Of course this quote is good for thirty days."", ""Okay wonderful."", ""Was there anything else I could do for you today?"", ""No I think that's it."", ""Well you have a great day, okay?"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
55,"{""dialogue_id"": ""055"", ""turns"": {""turn_id"": [""insurance_055_000"", ""insurance_055_001"", ""insurance_055_002"", ""insurance_055_003"", ""insurance_055_004"", ""insurance_055_005"", ""insurance_055_006"", ""insurance_055_007"", ""insurance_055_008"", ""insurance_055_009"", ""insurance_055_010"", ""insurance_055_011"", ""insurance_055_012"", ""insurance_055_013"", ""insurance_055_014"", ""insurance_055_015"", ""insurance_055_016"", ""insurance_055_017"", ""insurance_055_018"", ""insurance_055_019"", ""insurance_055_020"", ""insurance_055_021"", ""insurance_055_022"", ""insurance_055_023"", ""insurance_055_024"", ""insurance_055_025"", ""insurance_055_026"", ""insurance_055_027"", ""insurance_055_028"", ""insurance_055_029"", ""insurance_055_030"", ""insurance_055_031"", ""insurance_055_032"", ""insurance_055_033"", ""insurance_055_034"", ""insurance_055_035"", ""insurance_055_036"", ""insurance_055_037"", ""insurance_055_038"", ""insurance_055_039"", ""insurance_055_040"", ""insurance_055_041"", ""insurance_055_042"", ""insurance_055_043"", ""insurance_055_044"", ""insurance_055_045"", ""insurance_055_046"", ""insurance_055_047"", ""insurance_055_048"", ""insurance_055_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah my name is Ricky Johnson and I'm customer there. I haven't had access to a computer in a while and I need to see when my bill is due and make a payment."", ""Okay Ricky. I'd be happy to help with that. Do you have your customer ID?"", ""Let me see if it's in my wallet."", ""Okay take your time."", ""I don't see it. I haven't been around a computer in a while. I kind of fell on hard times you know."", ""I'm sorry to hear that."", ""Yeah I lost my job and my wife in the same week and I've had to move back in with my parents."", ""Oh no. Sounds like you've had a rough time."", ""Yeah."", ""Well that's okay I can look you up a different way."", ""Great."", ""What's your social and date of birth?"", ""The social is four four seven eight two three four five six."", ""Mm-hmm."", ""The date of birth is October thirteenth nineteen eighty seven."", ""Perfect. What is the phone number associated with the account?"", ""It's eight five zero one two three four five six seven."", ""Great. And for security purposes can you tell me your favorite pet's name?"", ""Yeah it's Rufus."", ""Thank you for that."", ""You're welcome."", ""I'm showing that there's currently a total bill of seven hundred thirty dollars with a minimum of three hundred twelve due today."", ""Yeah. I'm a little bit behind that's why I'm calling to pay it."", ""How much would you like to pay today?"", ""just the three hundred twelve today."", ""Okay. How would you like to pay?"", ""Can I use my debit card?"", ""Yes sir we accept debit or credit cards."", ""Okay let's do that then."", ""What is the card number, security code, and expiration date?"", ""The card number is one two three four four three two one one two three four four three two one."", ""Mm-hmm."", ""The expiration date is twelve twenty four and what else?"", ""The security code on the back of the card."", ""Oh it's one two three."", ""Great. So just to confirm we are going to make a one time charge to the card ending in four three two one in the amount of three hundred twelve dollars today."", ""Yes."", ""Okay. I've gone ahead and made that payment for you."", ""Thank you."", ""You're welcome. We have Ricky underscore johnson at gmail dot com as your email. Is that correct?"", ""Yes."", ""I have emailed you a copy of your receipt for today's transaction."", ""Great! Thank you so much."", ""You're very welcome. was there anything else I could do for you today?"", ""No I think that was all."", ""Okay. There will be a brief survey at the end of the call to gauge your service today. Would you like to participate?"", ""I don't think so, not today."", ""That's not a problem sir. I hope you enjoy the rest of your day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
56,"{""dialogue_id"": ""056"", ""turns"": {""turn_id"": [""insurance_056_000"", ""insurance_056_001"", ""insurance_056_002"", ""insurance_056_003"", ""insurance_056_004"", ""insurance_056_005"", ""insurance_056_006"", ""insurance_056_007"", ""insurance_056_008"", ""insurance_056_009"", ""insurance_056_010"", ""insurance_056_011"", ""insurance_056_012"", ""insurance_056_013"", ""insurance_056_014"", ""insurance_056_015"", ""insurance_056_016"", ""insurance_056_017"", ""insurance_056_018"", ""insurance_056_019"", ""insurance_056_020"", ""insurance_056_021"", ""insurance_056_022"", ""insurance_056_023"", ""insurance_056_024"", ""insurance_056_025"", ""insurance_056_026"", ""insurance_056_027"", ""insurance_056_028"", ""insurance_056_029"", ""insurance_056_030"", ""insurance_056_031"", ""insurance_056_032"", ""insurance_056_033"", ""insurance_056_034"", ""insurance_056_035"", ""insurance_056_036"", ""insurance_056_037"", ""insurance_056_038"", ""insurance_056_039"", ""insurance_056_040"", ""insurance_056_041"", ""insurance_056_042"", ""insurance_056_043"", ""insurance_056_044"", ""insurance_056_045"", ""insurance_056_046"", ""insurance_056_047"", ""insurance_056_048"", ""insurance_056_049"", ""insurance_056_050"", ""insurance_056_051"", ""insurance_056_052"", ""insurance_056_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hey I was wondering if I could get a quote for car insurance. My friend uses you guys and had some good things to say. I'm trying to lower my premiums."", ""I'd be more than happy to help with that. Thanks for considering us. May I have your first and last name?"", ""Yes it's Gary Peters."", ""Nice to meet you Gary. What kind of car are you wanting to get a quote on?"", ""It's a Toyota Corolla."", ""Those are great vehicles. Several of my family members have one and they love them."", ""Yeah it's been a good car so far. I haven't had any issues at all."", ""What is the year model of your Toyota?"", ""It's a twenty sixteen."", ""Great, thank you for that."", ""No problem."", ""What state will the vehicle need to be insured in?"", ""Florida."", ""Awesome. That's where I'm from. Can I have your date of birth please?"", ""It's ten twenty nine ninety three."", ""Perfect, and what is your current address?"", ""It is one one three two East Nine Mile Road Pensacola Florida three two five one four."", ""That's one one three two East Nine Mile Street Pensacola Florida three two five one four?"", ""No it's east Nine Mile Road not street."", ""Sorry about that. Give me just a couple of seconds to finalize everything here so we can see what we can do."", ""Sounds great."", ""Okay, mister Peters. We have three different plan options for you to choose from."", ""Okay what are they?"", ""We offer Basic at one thousand per year, Preferred at fifteen hundred per year, and Complete at two thousand per year."", ""What's the difference between the Preferred and the other one."", ""The Preferred and the Complete?"", ""Yes those two."", ""The Preferred plan has a seven hundred fifty dollar comprehensive and collision deductible and rental care coverage but does not cover emergency roadside assistance."", ""Okay."", ""The Complete plan has a two hundred fifty dollar comprehensive and collision deductible with rental coverage and emergency roadside."", ""What kind of rental coverage do they have?"", ""Both are forty dollars per day with a fourteen day maximum."", ""And what does emergency roadside do?"", ""That's for if you breakdown, we will pay for a tow or to change a tire et cetera."", ""That makes sense."", ""I can email you breakdowns of the differences in plans if you'd like."", ""Sure that'd be great."", ""What is your email address?"", ""It's gary underscore peters at gmail dot com."", ""That's gary underscore peters at gmail dot com?"", ""Yes, Gary as in g. a. r. y."", ""Got it. I'm sending that over to you now. Can you tell me once you've received it?"", ""Yeah hang on let me open my computer."", ""Take your time."", ""Yes I have them here and I'm looking over them."", ""Perfect does any of those meet your needs and beat your current rates?"", ""Yeah I'll need to talk with my wife though to see what she wants to do first."", ""That's okay. Do you mind if I reach back out to you probably tomorrow to see if you want to move forward?"", ""Yeah that would be okay."", ""Great. Were there any other questions I could answer for you?"", ""No I think that's it."", ""Perfect. Enjoy your day, mister Peters. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
57,"{""dialogue_id"": ""057"", ""turns"": {""turn_id"": [""insurance_057_000"", ""insurance_057_001"", ""insurance_057_002"", ""insurance_057_003"", ""insurance_057_004"", ""insurance_057_005"", ""insurance_057_006"", ""insurance_057_007"", ""insurance_057_008"", ""insurance_057_009"", ""insurance_057_010"", ""insurance_057_011"", ""insurance_057_012"", ""insurance_057_013"", ""insurance_057_014"", ""insurance_057_015"", ""insurance_057_016"", ""insurance_057_017"", ""insurance_057_018"", ""insurance_057_019"", ""insurance_057_020"", ""insurance_057_021"", ""insurance_057_022"", ""insurance_057_023"", ""insurance_057_024"", ""insurance_057_025"", ""insurance_057_026"", ""insurance_057_027"", ""insurance_057_028"", ""insurance_057_029"", ""insurance_057_030"", ""insurance_057_031"", ""insurance_057_032"", ""insurance_057_033"", ""insurance_057_034"", ""insurance_057_035"", ""insurance_057_036"", ""insurance_057_037"", ""insurance_057_038"", ""insurance_057_039"", ""insurance_057_040"", ""insurance_057_041"", ""insurance_057_042"", ""insurance_057_043"", ""insurance_057_044"", ""insurance_057_045"", ""insurance_057_046"", ""insurance_057_047"", ""insurance_057_048"", ""insurance_057_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Lisa. To whom do I have the pleasure of speaking with?"", ""Kim Brown."", ""Thank you miss Brown. What can I help you with today?"", ""I'm an idiot and thought I could remember my password but apparently I can't. I believe it locked me out because I tried too many passwords."", ""I see. I can definitely help you with your password but first can I get your full legal name, date of birth and policy number?"", ""Yeah, it's Kimberly J Brown. Date of birth is April first nineteen ninety."", ""Wonderful. Do you have the policy number handy? If not, I can look it up by your social."", ""#Um, maybe. Can you hang on a second?"", ""Of course. Take your time."", ""Okay, here it is. seven two two one forty-two sixty-sx."", ""Ah, I found you. Yes, it does appear that you have been locked out of your account."", ""It's so hard to remember since you are supposed to use different passwords for different things. You know what I mean?"", ""Oh yes. I have to write everything down these days."", ""I seriously need to start."", ""I am going to reset your password now. It will take just a few moments. Other than your password issue, how is your day going?"", ""Just fine. Busy. Ugh, it's just so hot outside, too. Are you in Florida also?"", ""No, we are here in the great state of Texas. But yes, the heat here is nearly unbearable. At least we don't have the humidity you do, I feel for you."", ""I know, right?"", ""I can't even imagine. I would melt before noon. Good news, miss Brown! It seems that the reset of the account was successful. Now you will need to enter your user name and the temporary password -"", ""Hang on. Let me get back to that page. I'm sorry, my computer is really slow today."", ""I completely understand. It's okay."", ""#Um okay! So I put in my user name and then what?"", ""I will give you a temporary password so you can get into your account. The system will then prompt you to create another secure password."", ""Perfect. I'm ready."", ""The password is rivertownkb."", ""Okay, all lowercase?"", ""Correct. I will wait on the line to make sure you don't have any trouble."", ""Thanks."", ""Of course! Let me know when you are in."", ""#Huh for some reason it isn't working."", ""What type of error message are you receiving?"", ""Oh, it says incorrect username. Hang on a minute, let me see."", ""Okay. Let me know if you need help."", ""Oh, you know what? It autocorrected my username. Let me fix it."", ""Sounds good."", ""Yes! I'm in!"", ""Wonderful. Did the prompt to create a new password come up?"", ""Yeah, I'm doing it right now."", ""Awesome. Is there anything else I can assist you with today?"", ""I don't think so. But I better right down this password right now before I forget."", ""Sounds like a wonderful idea. Just be sure to keep it in a secure place."", ""I'll create a secret hiding place."", ""Perfect. Have I answered all of your questions?"", ""Oh yes. You are wonderful. Thank you."", ""I appreciate that. We here at Rivertown Insurance thank you for being such a loyal customer."", ""Thanks."", ""You stay cool now, you hear?"", ""Easier said than done but I'll try."", ""That's the truth. Have a wonderful day miss Brown and thank you for calling Rivertown Insurance. Bye now."", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
58,"{""dialogue_id"": ""058"", ""turns"": {""turn_id"": [""insurance_058_000"", ""insurance_058_001"", ""insurance_058_002"", ""insurance_058_003"", ""insurance_058_004"", ""insurance_058_005"", ""insurance_058_006"", ""insurance_058_007"", ""insurance_058_008"", ""insurance_058_009"", ""insurance_058_010"", ""insurance_058_011"", ""insurance_058_012"", ""insurance_058_013"", ""insurance_058_014"", ""insurance_058_015"", ""insurance_058_016"", ""insurance_058_017"", ""insurance_058_018"", ""insurance_058_019"", ""insurance_058_020"", ""insurance_058_021"", ""insurance_058_022"", ""insurance_058_023"", ""insurance_058_024"", ""insurance_058_025"", ""insurance_058_026"", ""insurance_058_027"", ""insurance_058_028"", ""insurance_058_029"", ""insurance_058_030"", ""insurance_058_031"", ""insurance_058_032"", ""insurance_058_033"", ""insurance_058_034"", ""insurance_058_035"", ""insurance_058_036"", ""insurance_058_037"", ""insurance_058_038"", ""insurance_058_039"", ""insurance_058_040"", ""insurance_058_041"", ""insurance_058_042"", ""insurance_058_043"", ""insurance_058_044"", ""insurance_058_045"", ""insurance_058_046"", ""insurance_058_047"", ""insurance_058_048"", ""insurance_058_049"", ""insurance_058_050"", ""insurance_058_051"", ""insurance_058_052"", ""insurance_058_053"", ""insurance_058_054"", ""insurance_058_055"", ""insurance_058_056"", ""insurance_058_057"", ""insurance_058_058"", ""insurance_058_059"", ""insurance_058_060"", ""insurance_058_061"", ""insurance_058_062"", ""insurance_058_063"", ""insurance_058_064"", ""insurance_058_065""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes. I just recently got married and I've been with you guys for years so I'd thought I'd add my new husband as a dependent."", ""Congratulations! I'd be happy to help you out."", ""Thank you."", ""May I have your first and last name please?"", ""It's Katie Bower."", ""Thank you, Katie. Do you know your customer ID?"", ""No. I normally keep it in my purse but I don't have that with me today."", ""No worries. I can look you up a different way."", ""Perfect."", ""What's your full social and date of birth?"", ""It's four five four three two five seven six two and my date of birth is May third nineteen ninety three."", ""Perfect. What is the phone phone number associated with the account?"", ""It is two five one three two three four five six seven."", ""Great. And for security purposes can you verify your favorite pet's name?"", ""It's Bubbles."", ""Thank you."", ""You're welcome."", ""So when did you guys get married?"", ""Just a week ago we just got back from our honeymoon."", ""How exciting!"", ""It was really great."", ""Well congrats again. What policy were you wanting to add him as a dependent to?"", ""The health coverage."", ""Do you have that policy number? It should be on your insurance card."", ""Oh yes hang on and let me get it."", ""Take your time."", ""It's one two three four five six seven eight."", ""Great. Now may I have your new husband's first and last name?"", ""It's Greg Aldridge."", ""And his date of birth?"", ""January third nineteen ninety one."", ""Thank you for that. Does he have any health issues that you are aware of?"", ""No. He's healthy as a horse as far as I know."", ""Perfect. Give me just a moment to enter all of this in for you."", ""Okay."", ""Alright. It looks like your premium is only going to go up by thirty four dollars a month."", ""Great. Can I go ahead and pay that now?"", ""You want to go ahead and pay the full bill for the month with the changes?"", ""Yes."", ""The total will be four hundred thirty two dollars."", ""That's fine."", ""How would you like to pay today?"", ""Can I use my bank account?"", ""Yes you can. I'll need your routing and account number for that."", ""The routing number is two six three two eight one six seven nine."", ""Okay."", ""The account number is one two three four five six seven eight nine."", ""Great. And is this a checking account?"", ""Yes it is."", ""Okay. So just to confirm we're going to make a one time payment in the amount of four hundred thirty two dollars."", ""Yes."", ""Alright. I've got that processed for you and I've got your husband added as a dependent."", ""Great."", ""We have your email as Katie Bower underscore thirty two at hotmail dot com. Is that correct?"", ""Yes."", ""I will send a confirmation of payment and the changes in your policy to the email."", ""Okay thank you so much."", ""You're welcome. Was there anything else I could do for you?"", ""No, you've been great. Thank you."", ""Not a problem at all. There will be a brief survey after the call that will ask you about your experience. Do you mind holding to complete that?"", ""No I don't mind at all."", ""Great. It will start as soon as I disconnect."", ""Okay."", ""Have a great day and congratulations again. Goodbye."", ""Thank you. Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
59,"{""dialogue_id"": ""059"", ""turns"": {""turn_id"": [""insurance_059_000"", ""insurance_059_001"", ""insurance_059_002"", ""insurance_059_003"", ""insurance_059_004"", ""insurance_059_005"", ""insurance_059_006"", ""insurance_059_007"", ""insurance_059_008"", ""insurance_059_009"", ""insurance_059_010"", ""insurance_059_011"", ""insurance_059_012"", ""insurance_059_013"", ""insurance_059_014"", ""insurance_059_015"", ""insurance_059_016"", ""insurance_059_017"", ""insurance_059_018"", ""insurance_059_019"", ""insurance_059_020"", ""insurance_059_021"", ""insurance_059_022"", ""insurance_059_023"", ""insurance_059_024"", ""insurance_059_025"", ""insurance_059_026"", ""insurance_059_027"", ""insurance_059_028"", ""insurance_059_029"", ""insurance_059_030"", ""insurance_059_031"", ""insurance_059_032"", ""insurance_059_033"", ""insurance_059_034"", ""insurance_059_035"", ""insurance_059_036"", ""insurance_059_037"", ""insurance_059_038"", ""insurance_059_039"", ""insurance_059_040"", ""insurance_059_041"", ""insurance_059_042"", ""insurance_059_043"", ""insurance_059_044"", ""insurance_059_045"", ""insurance_059_046"", ""insurance_059_047"", ""insurance_059_048"", ""insurance_059_049"", ""insurance_059_050"", ""insurance_059_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yeah I'm at the DMV and I'm trying to register my car but they need proof of insurance so I guess I need you to send me a copy."", ""Okay I can definitely help with that."", ""Great."", ""May I have your first and last name please?"", ""It's Roger Grant."", ""Thank you, Roger. Do you know your customer ID?"", ""I don't. I'm sorry."", ""That's okay I can look you up using other personal information."", ""Okay."", ""May I have your full social security number and your date of birth?"", ""Yes it's one two three four five six seven eight nine."", ""Mm-hmm."", ""And date of birth is June third nineteen eighty nine."", ""Great. Thank you. Do you have the phone number associated with the account?"", ""Yes it's two five one three seven nine eight two four six."", ""Perfect. And for security purposes what is your mother's maiden name?"", ""It's Johnson."", ""Perfect. How would you like me to send the proof of insurance?"", ""What ways can you send it?"", ""We can fax it to a phone number, email, or mail the proof."", ""Let's do fax and then can you email it to me as well?"", ""Okay. Let's start with the fax. Do you have the number we will be sending it to?"", ""Let me get it from the clerk. Hang on."", ""Take your time."", ""Okay it's three three four two two one three seven six three."", ""Okay to confirm we are going to send a one time fax of proof of insurance to the phone number ending in three seven six three?"", ""Yes."", ""Okay. I have that request in. It should take approximately twenty minutes."", ""Okay."", ""We have rogers world twenty twenty at hotmail dot com. Is that the email you want the proof sent to as well?"", ""No actually. That's changed."", ""What is the new email?"", ""It's roger underscore grant underscore designs at gmail dot com."", ""Okay I have that updated in our system."", ""Great."", ""And I have sent that proof of coverage to your email. Can you confirm that you've received it?"", ""Let me get logged in. One second."", ""No worries."", ""Yes. I've got it."", ""And just to confirm, you didn't want a mail copy today correct?"", ""No just fax and email."", ""Perfect. Was there anything else I could do for you today?"", ""No I think that's all for today."", ""Great. There will be a brief survey at the end of the call to rate your experience today. Would you have some time to fill it out?"", ""No not at this time. I'm trying to get all of this stuff done and the DMV is not the best place."", ""I understand sir."", ""Thank you."", ""You're welcome sir. Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
60,"{""dialogue_id"": ""060"", ""turns"": {""turn_id"": [""insurance_060_000"", ""insurance_060_001"", ""insurance_060_002"", ""insurance_060_003"", ""insurance_060_004"", ""insurance_060_005"", ""insurance_060_006"", ""insurance_060_007"", ""insurance_060_008"", ""insurance_060_009"", ""insurance_060_010"", ""insurance_060_011"", ""insurance_060_012"", ""insurance_060_013"", ""insurance_060_014"", ""insurance_060_015"", ""insurance_060_016"", ""insurance_060_017"", ""insurance_060_018"", ""insurance_060_019"", ""insurance_060_020"", ""insurance_060_021"", ""insurance_060_022"", ""insurance_060_023"", ""insurance_060_024"", ""insurance_060_025"", ""insurance_060_026"", ""insurance_060_027"", ""insurance_060_028"", ""insurance_060_029"", ""insurance_060_030"", ""insurance_060_031"", ""insurance_060_032"", ""insurance_060_033"", ""insurance_060_034"", ""insurance_060_035"", ""insurance_060_036"", ""insurance_060_037"", ""insurance_060_038"", ""insurance_060_039"", ""insurance_060_040"", ""insurance_060_041"", ""insurance_060_042"", ""insurance_060_043"", ""insurance_060_044"", ""insurance_060_045"", ""insurance_060_046"", ""insurance_060_047"", ""insurance_060_048"", ""insurance_060_049"", ""insurance_060_050"", ""insurance_060_051"", ""insurance_060_052"", ""insurance_060_053"", ""insurance_060_054"", ""insurance_060_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hello I just recently moved and I need to update some information with you guys."", ""Not a problem. I'd be happy to help. I'm assuming you need to change your address?"", ""Yes and update my phone number too."", ""I can definitely do that for you. May I have your first and last name?"", ""It's Joe Gonzalez."", ""Thanks, Joe. Do you happen to know your customer ID?"", ""Let me see if I can find that."", ""No worries. Take your time."", ""Would it be on my bill somewhere?"", ""Yes it should be in the top left corner under customer information."", ""Is it the eight digit number?"", ""That should be it, yes."", ""It's one two three four five six seven eight."", ""Perfect. Thank you for that. May I also have your date of birth for security purposes?"", ""It's January fifteenth nineteen ninety three."", ""Great! so we need to change your address and update your phone number. Is that correct?"", ""Yes."", ""What is the old address on the account?"", ""It's three two two Second Street, Los Angeles, California nine oh two one oh."", ""Thank you. And what do we need to change it to?"", ""The new address is four two seven Grady Boulevard, Los Angeles, California nine zero two one two."", ""That's g. r. a. d. y.?"", ""Yes."", ""Perfect. I've got that updated for you. Do you need it to be effective immediately or later in the month?"", ""You can put it effective immediately. I'm already moved in."", ""Okay. I have that updated."", ""Great."", ""What is the old phone number on the account?"", ""Oh it's eight five zero four two two three seven six nine."", ""Okay and what are we changing it to?"", ""It needs to be eight five zero three two two eight four seven nine."", ""Awesome. I've got that changed for you as well."", ""Thank you."", ""We have your email as joe g. at hotmail dot com. Is that still a good email?"", ""No actually. It's now Joe Gonzalez nintety four at gmail dot com."", ""Okay! I've got that updated as well."", ""Great. Sorry about that I changed a lot of information so I could start over with some stuff."", ""Not a problem! I completely understand ."", ""Great."", ""Was there anything else I could do for you today?"", ""Can you tell me when my bill is due?"", ""Sure thing. Give me just one second to pull that up."", ""No worries."", ""Your bill of three hundred twenty two dollars is due on July thirty first."", ""Great thanks."", ""No problem. Would you like to go ahead and make that payment?"", ""No not at this time."", ""Okay. Was there anything else I could do for you?"", ""No that's all."", ""Great! There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Sure."", ""The survey will start as soon as I disconnect."", ""Okay."", ""Have a great day sir. Goodbye."", ""You too. Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
61,"{""dialogue_id"": ""061"", ""turns"": {""turn_id"": [""insurance_061_000"", ""insurance_061_001"", ""insurance_061_002"", ""insurance_061_003"", ""insurance_061_004"", ""insurance_061_005"", ""insurance_061_006"", ""insurance_061_007"", ""insurance_061_008"", ""insurance_061_009"", ""insurance_061_010"", ""insurance_061_011"", ""insurance_061_012"", ""insurance_061_013"", ""insurance_061_014"", ""insurance_061_015"", ""insurance_061_016"", ""insurance_061_017"", ""insurance_061_018"", ""insurance_061_019"", ""insurance_061_020"", ""insurance_061_021"", ""insurance_061_022"", ""insurance_061_023"", ""insurance_061_024"", ""insurance_061_025"", ""insurance_061_026"", ""insurance_061_027"", ""insurance_061_028"", ""insurance_061_029"", ""insurance_061_030"", ""insurance_061_031"", ""insurance_061_032"", ""insurance_061_033"", ""insurance_061_034"", ""insurance_061_035"", ""insurance_061_036"", ""insurance_061_037"", ""insurance_061_038"", ""insurance_061_039"", ""insurance_061_040"", ""insurance_061_041"", ""insurance_061_042"", ""insurance_061_043"", ""insurance_061_044"", ""insurance_061_045"", ""insurance_061_046"", ""insurance_061_047"", ""insurance_061_048"", ""insurance_061_049"", ""insurance_061_050"", ""insurance_061_051"", ""insurance_061_052"", ""insurance_061_053"", ""insurance_061_054"", ""insurance_061_055"", ""insurance_061_056"", ""insurance_061_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello and thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yeah I think I'm locked out of my online account I keep trying to log in and it says too many invalid attempts."", ""I can definitely assist with that. I lock myself out of my account frequently ."", ""Well practice makes perfect right?"", ""Exactly."", ""I kept trying but I guess I just can't remember the password."", ""That's okay we can reset it together."", ""Great."", ""May I have your first and last name please?"", ""It's Kasey Jones."", ""Thank you, Kasey. Do you happen to know your customer number?"", ""I don't I'm sorry. I usually get it from the online site but I'm locked out."", ""That's okay. We can look you up a different way."", ""Awesome."", ""May I have your social and date of birth?"", ""My social is four two four three two four seven six two."", ""Great. Thank you and your date of birth?"", ""It's October second nineteen ninety one."", ""Perfect. What is the phone number associated with your account?"", ""It's gonna be two five one three six three four nine eight two or four nine eight three. I'm not sure which one you have."", ""We have four nine eight two listed. Is that still valid?"", ""Yes it is."", ""Great and for security purposes can you verify your mother's maiden name?"", ""Yes it's Jeffries."", ""Perfect. We have your email as Kasey underscore Jones at gmail dot com. Is that still accurate?"", ""Yes it is."", ""Great so Kasey I've gone ahead and unlocked your account and sent you an email that will allow you to change that password."", ""Okay awesome."", ""Can you confirm that you got the email?"", ""Yes hang on and let me check."", ""Take your time."", ""Alright I've opened the page."", ""Great. Is it prompting you to create a new password now?"", ""Yes."", ""Perfect remember the new password has to have at least one capital letter, a number, and a symbol."", ""Okay."", ""Any issues so far?"", ""No everything is going smoothly."", ""Great."", ""Okay it looks like I was able to fully change it."", ""Perfect. Now let's navigate back to the home page so we can try to log in again."", ""Okay."", ""Let me know when you're there."", ""Okay I'm back at the homepage."", ""Great, now let's try to log in using that new password."", ""Okay "", ""Let me know if it gives you any issues."", ""It looks like it's let me in!"", ""Great!"", ""Thank you so much."", ""You are very welcome keep in mind that you can always unlock your account and change your password using the forgot your password link on the site."", ""Okay cool."", ""Was there anything else I could do for you today?"", ""No I think that was everything."", ""Great. Enjoy the rest of your day!"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
62,"{""dialogue_id"": ""062"", ""turns"": {""turn_id"": [""insurance_062_000"", ""insurance_062_001"", ""insurance_062_002"", ""insurance_062_003"", ""insurance_062_004"", ""insurance_062_005"", ""insurance_062_006"", ""insurance_062_007"", ""insurance_062_008"", ""insurance_062_009"", ""insurance_062_010"", ""insurance_062_011"", ""insurance_062_012"", ""insurance_062_013"", ""insurance_062_014"", ""insurance_062_015"", ""insurance_062_016"", ""insurance_062_017"", ""insurance_062_018"", ""insurance_062_019"", ""insurance_062_020"", ""insurance_062_021"", ""insurance_062_022"", ""insurance_062_023"", ""insurance_062_024"", ""insurance_062_025"", ""insurance_062_026"", ""insurance_062_027"", ""insurance_062_028"", ""insurance_062_029"", ""insurance_062_030"", ""insurance_062_031"", ""insurance_062_032"", ""insurance_062_033"", ""insurance_062_034"", ""insurance_062_035"", ""insurance_062_036"", ""insurance_062_037"", ""insurance_062_038"", ""insurance_062_039"", ""insurance_062_040"", ""insurance_062_041"", ""insurance_062_042"", ""insurance_062_043"", ""insurance_062_044"", ""insurance_062_045"", ""insurance_062_046"", ""insurance_062_047"", ""insurance_062_048"", ""insurance_062_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yeah, my name is Jamie Gresham and I need to see if you got my last payment and ask a question about my coverage."", ""I'd be happy to help you with that, Jamie. I do have to ask you a couple of security questions to pull up your account. Is that okay?"", ""That's fine."", ""Perfect. Can you verify your date of birth for me?"", ""I couldn't hear you. What did you say?"", ""yes could you verify your date of birth for me?"", ""Oh. Sorry I'm at work and around a lot of loud machines so I couldn't hear you. I'm sure you're probably ready to get off just like I am."", ""It's not so bad today for me so I'm okay so far."", ""Good to hear. My date of birth is five twenty five seventy two."", ""Thank you sir. And is Jamie spelled j. a. m. e. e.?"", ""No it's j. a. m. i. e."", ""Sorry about that. What is your customer number?"", ""Oh I don't have that on me. Can you hang on so I can see if I have it in my wallet?"", ""Not a problem. Take your time."", ""Okay it's not in my wallet. Can you use something else like my social?"", ""Yes sir. What's your social?"", ""Two two four two four three four five six."", ""Perfect. Thank you. now can I have your phone number and your mother's maiden name?"", ""My what?"", ""I need the phone number on the account and the answer to your security question which is your mother's maiden name."", ""Oh yeah. my phone number is two five one three six three four two two two."", ""And your mother's maiden name?"", ""Roye. r. o. y. e."", ""Perfect. I've got you pulled up here, Jamie. You wanted to know if we received your last payment?"", ""yeah and I need to ask a question."", ""Okay no problem. It looks like we haven't received a payment this month. When did you pay it?"", ""Oh I mailed the check a couple of days ago."", ""It can take up to seven business days to reflect on your account if you pay by mail so it probably just isn't showing yet."", ""Oh okay. That makes sense. My question is how do I add someone as a what do you call it where they're on my policy."", ""You mean add a dependent?"", ""Yeah that."", ""All we would need is their name, date of birth, their relationship to you and if they have any health issues."", ""Oh I don't have all of that right now. Can I just give you their name?"", ""No sir, we would need all of that information to add them as a dependent."", ""Okay. Do I have to call back in?"", ""You don't have to necessarily. You can add a dependent online or on the phone."", ""How do I do it online?"", ""you would just need to log in to your account and on the left side of the page there's an option to edit your policy and under that is an option to add a dependent."", ""I got you. can I pay online that way too?"", ""Yes sir you can pay your bill, edit your account, and change your information on there."", ""Okay."", ""Was there anything else I could answer for you today?"", ""No I think that was all."", ""Okay well thank you for calling in today, Jamie."", ""Thanks for the help."", ""No problem. Enjoy the rest of your day. There will be a survey after the call that rates how satisfied you are with the service today if you would like to fill it out. you just need to stay on the line after I disconnect."", ""Okay I can do that."", ""Perfect. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
63,"{""dialogue_id"": ""063"", ""turns"": {""turn_id"": [""insurance_063_000"", ""insurance_063_001"", ""insurance_063_002"", ""insurance_063_003"", ""insurance_063_004"", ""insurance_063_005"", ""insurance_063_006"", ""insurance_063_007"", ""insurance_063_008"", ""insurance_063_009"", ""insurance_063_010"", ""insurance_063_011"", ""insurance_063_012"", ""insurance_063_013"", ""insurance_063_014"", ""insurance_063_015"", ""insurance_063_016"", ""insurance_063_017"", ""insurance_063_018"", ""insurance_063_019"", ""insurance_063_020"", ""insurance_063_021"", ""insurance_063_022"", ""insurance_063_023"", ""insurance_063_024"", ""insurance_063_025"", ""insurance_063_026"", ""insurance_063_027"", ""insurance_063_028"", ""insurance_063_029"", ""insurance_063_030"", ""insurance_063_031"", ""insurance_063_032"", ""insurance_063_033"", ""insurance_063_034"", ""insurance_063_035"", ""insurance_063_036"", ""insurance_063_037"", ""insurance_063_038"", ""insurance_063_039"", ""insurance_063_040"", ""insurance_063_041"", ""insurance_063_042"", ""insurance_063_043"", ""insurance_063_044"", ""insurance_063_045"", ""insurance_063_046"", ""insurance_063_047"", ""insurance_063_048"", ""insurance_063_049"", ""insurance_063_050"", ""insurance_063_051"", ""insurance_063_052"", ""insurance_063_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I want to see if I can change my payment from monthly to annually. I keep forgetting to pay it every month."", ""I'd be happy to help you with that and you'll actually be happy to know it's cheaper to pay annually than monthly."", ""Oh well that's awesome."", ""Yes. May I have your first and last name?"", ""It's Jacob Green."", ""Thank you, Jacob do you know your customer ID by chance?"", ""I do actually."", ""Great."", ""It's one two three four five six seven eight."", ""Perfect and can you verify your date of birth for security purposes please?"", ""It's June twentieth nineteen seventy nine."", ""Great. I've got your information pulled up here. Which policy would you like to change the payment frequency on?"", ""Just the auto policy right now."", ""Okay. Is your email still roll tide nineteen ninety at hotmail dot com."", ""Yes it is."", ""Okay great. To confirm we are changing your payment frequency from monthly to annually effective today."", ""Yes."", ""Alright I have that changed for you and a confirmation email sent to you to highlight the changes."", ""Great."", ""Now that we've changed the frequency to annually the balance is due for the rest of the year."", ""Okay. How much is that?"", ""It's four hundred seventy one dollars."", ""And I have to pay that now?"", ""Yes in order to finalize the change a payment must be processed."", ""That's fine what payment methods do you guys accept?"", ""We can accept credit or bank accounts over the phone."", ""Okay let me grab my card really quick."", ""Take your time."", ""Okay I've got it. What do you need off here? Just the card number?"", ""I'll need the card number, the expiration date, and the CVV code on the back of the card."", ""Okay the card number is one two three four five six seven eight one two three four five six seven eight."", ""Mm-hmm."", ""The expiration date is twelve twenty four."", ""Okay."", ""And the CVV code is one two three."", ""Great. So just to confirm we are making a one time payment in the amount of four hundred seventy one dollars."", ""Yes."", ""Alright I've gone ahead and got that processed for you and sent another confirmation email."", ""Perfect."", ""What else can I answer for you?"", ""When will the next payment be due?"", ""Your next payment will be due on January eighteenth when the policy is up for renewal."", ""Okay. That's fine."", ""Was there anything else I could do for you today?"", ""No I think that's all for today."", ""Great there will be a brief survey after this call to rate your experience today. Do you mind holding to take that?"", ""No I don't mind."", ""Great. It'll start as soon as I disconnect the call and shouldn't take more than a couple of minutes."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
64,"{""dialogue_id"": ""064"", ""turns"": {""turn_id"": [""insurance_064_000"", ""insurance_064_001"", ""insurance_064_002"", ""insurance_064_003"", ""insurance_064_004"", ""insurance_064_005"", ""insurance_064_006"", ""insurance_064_007"", ""insurance_064_008"", ""insurance_064_009"", ""insurance_064_010"", ""insurance_064_011"", ""insurance_064_012"", ""insurance_064_013"", ""insurance_064_014"", ""insurance_064_015"", ""insurance_064_016"", ""insurance_064_017"", ""insurance_064_018"", ""insurance_064_019"", ""insurance_064_020"", ""insurance_064_021"", ""insurance_064_022"", ""insurance_064_023"", ""insurance_064_024"", ""insurance_064_025"", ""insurance_064_026"", ""insurance_064_027"", ""insurance_064_028"", ""insurance_064_029"", ""insurance_064_030"", ""insurance_064_031"", ""insurance_064_032"", ""insurance_064_033"", ""insurance_064_034"", ""insurance_064_035"", ""insurance_064_036"", ""insurance_064_037"", ""insurance_064_038"", ""insurance_064_039"", ""insurance_064_040"", ""insurance_064_041"", ""insurance_064_042"", ""insurance_064_043"", ""insurance_064_044"", ""insurance_064_045"", ""insurance_064_046"", ""insurance_064_047"", ""insurance_064_048"", ""insurance_064_049"", ""insurance_064_050"", ""insurance_064_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Hi I got a notice in the mail that if I don't pay my bill you guys are going to cancel my policy so I guess I need to pay it."", ""Okay. I'd be happy to help with that payment today."", ""Great."", ""May I have your first and last name?"", ""It's Robert Miller."", ""Thank you, Robert. Do you know your customer ID?"", ""Is it on the cancellation notice?"", ""It should be. It should be an eight digit number starting with the number one."", ""Okay let me go get it really quick."", ""Okay. Take your time."", ""Okay I have it."", ""Great. What is that customer ID?"", ""It's one two three four five six seven eight."", ""Thank you. For security purposes can you verify your date of birth?"", ""It's July third nineteen ninety nine."", ""Happy belated birthday!"", ""Thank you! It was a really good one this year."", ""That's great to hear."", ""Yeah I had a lot of fun."", ""Great. So I'm showing a past due balance like you said of three hundred and seventy two dollars."", ""That's a lot."", ""It would cover the past due premium and the premium for July as well. You wouldn't have to pay again until August."", ""Oh okay. Well that's not too terrible."", ""No it's not too bad for how long you're paying."", ""Okay let's do it."", ""How would you like to pay today?"", ""What are my options?"", ""You can pay via bank account or by credit or debit card."", ""Let me see if I have my card and if I don't I'll have to use my bank account information."", ""Okay. Take your time."", ""Okay I found it what do you need off of it?"", ""I'll need the card number, the expiration date, and the CVV code."", ""Okay the card number is one two three four one two three four one two three four one two three four."", ""Perfect. And the expiration date?"", ""It's twelve of twenty four."", ""Okay and the security code?"", ""It's one two three."", ""Okay so to confirm we are making a one time payment of three hundred seventy two dollars effective today."", ""Yes."", ""Is your email still Rob underscore millertime at gmail dot com?"", ""Yes it is."", ""Okay I've sent a confirmation email to that address showing the payment."", ""Great when is my next payment due?"", ""It will be due on August twenty ninth."", ""Awesome."", ""Was there anything else I could do for you today?"", ""No I think that's all."", ""Great. I hope you enjoy the rest of your day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
65,"{""dialogue_id"": ""065"", ""turns"": {""turn_id"": [""insurance_065_000"", ""insurance_065_001"", ""insurance_065_002"", ""insurance_065_003"", ""insurance_065_004"", ""insurance_065_005"", ""insurance_065_006"", ""insurance_065_007"", ""insurance_065_008"", ""insurance_065_009"", ""insurance_065_010"", ""insurance_065_011"", ""insurance_065_012"", ""insurance_065_013"", ""insurance_065_014"", ""insurance_065_015"", ""insurance_065_016"", ""insurance_065_017"", ""insurance_065_018"", ""insurance_065_019"", ""insurance_065_020"", ""insurance_065_021"", ""insurance_065_022"", ""insurance_065_023"", ""insurance_065_024"", ""insurance_065_025"", ""insurance_065_026"", ""insurance_065_027"", ""insurance_065_028"", ""insurance_065_029"", ""insurance_065_030"", ""insurance_065_031"", ""insurance_065_032"", ""insurance_065_033"", ""insurance_065_034"", ""insurance_065_035"", ""insurance_065_036"", ""insurance_065_037"", ""insurance_065_038"", ""insurance_065_039"", ""insurance_065_040"", ""insurance_065_041"", ""insurance_065_042"", ""insurance_065_043"", ""insurance_065_044"", ""insurance_065_045"", ""insurance_065_046"", ""insurance_065_047"", ""insurance_065_048"", ""insurance_065_049"", ""insurance_065_050"", ""insurance_065_051"", ""insurance_065_052"", ""insurance_065_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I recently got married and need to add my husband to my health insurance policy."", ""Congratulations on the marriage! I'll be more than happy to help with that."", ""Thank you."", ""May I have your first and last name please?"", ""It's Heather Nelson."", ""Thank you, Heather. Do you know your customer ID?"", ""I don't. I'm sorry."", ""That's okay. We can look you up a different way."", ""Great."", ""May I have your full social and your date of birth?"", ""My social is three six six four seven three seven six two."", ""Mm-hmm."", ""My date of birth is four twenty nineteen eighty two."", ""Great. Thanks for that."", ""You're welcome."", ""What is the phone number associated with the account?"", ""It's two five one three six three eight five four one."", ""And for security purposes can you verify your mother's maiden name?"", ""Yes. It's Hutcheson."", ""Great. So because you just got married you are eligible to add your husband at this time."", ""Great."", ""I'm sure you're excited to be a newlywed."", ""Oh yes. We had a great wedding and honeymoon and now it's back to real life."", ""Well hopefully it'll be an easy transition ."", ""Yes. I hope so ."", ""Do you have your insurance card handy?"", ""I do."", ""Can you tell me what the policy number is on that card?"", ""Yes. It's one two three four five six seven eight nine nine."", ""Great. Thank you for that. May I have your husbands first and last name?"", ""It's Garrett Nelson."", ""Thanks and Garrett is spelled g. a. r. r. e. t.?"", ""No it's actually g. a. r. r. e. t. t."", ""Okay thank you and what is his date of birth?"", ""It's October first nineteen ninety one."", ""Does he currently have any health issues?"", ""No he's pretty healthy. No issues so far."", ""Great. Give me just a moment to enter this information in."", ""Okay."", ""Alright so I've got your updated information. Your premium will increase by thirty two dollars per month and that will be reflected in your next bill."", ""Okay when does his coverage start?"", ""It's effective starting tomorrow. New cards will be mailed to the address we have on file."", ""Great."", ""Was there anything else we could do for you today?"", ""No I think that's it."", ""Great. There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Okay the survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day and congratulations again!"", ""You too!"", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
66,"{""dialogue_id"": ""066"", ""turns"": {""turn_id"": [""insurance_066_000"", ""insurance_066_001"", ""insurance_066_002"", ""insurance_066_003"", ""insurance_066_004"", ""insurance_066_005"", ""insurance_066_006"", ""insurance_066_007"", ""insurance_066_008"", ""insurance_066_009"", ""insurance_066_010"", ""insurance_066_011"", ""insurance_066_012"", ""insurance_066_013"", ""insurance_066_014"", ""insurance_066_015"", ""insurance_066_016"", ""insurance_066_017"", ""insurance_066_018"", ""insurance_066_019"", ""insurance_066_020"", ""insurance_066_021"", ""insurance_066_022"", ""insurance_066_023"", ""insurance_066_024"", ""insurance_066_025"", ""insurance_066_026"", ""insurance_066_027"", ""insurance_066_028"", ""insurance_066_029"", ""insurance_066_030"", ""insurance_066_031"", ""insurance_066_032"", ""insurance_066_033"", ""insurance_066_034"", ""insurance_066_035"", ""insurance_066_036"", ""insurance_066_037"", ""insurance_066_038"", ""insurance_066_039"", ""insurance_066_040"", ""insurance_066_041"", ""insurance_066_042"", ""insurance_066_043"", ""insurance_066_044"", ""insurance_066_045"", ""insurance_066_046"", ""insurance_066_047"", ""insurance_066_048"", ""insurance_066_049"", ""insurance_066_050"", ""insurance_066_051"", ""insurance_066_052"", ""insurance_066_053"", ""insurance_066_054"", ""insurance_066_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is Carol Jenkins, my date of birth is June third nineteen twenty two."", ""Thank you Carol. Do you have your customer ID?"", ""It's three two four seven six two two eight."", ""Great. What can I do for you today?"", ""Oh! I need to pay my bill and ask a question about auto-pay."", ""I can definitely assist you with that today."", ""Great."", ""What policy were you wanting to pay on today?"", ""The auto policy."", ""Your Preferred Auto plan?"", ""Yeah that one."", ""Okay and how would you like to pay today?"", ""Well first, how much is it?"", ""I'm showing a balance due of three hundred twenty four dollars for July."", ""Okay. How can I pay?"", ""You can either use a credit card or your bank account information."", ""Okay. Well I don't know where my card is so I guess I'll use my bank account."", ""That will work. Do you know your routing and account number?"", ""The routing number is two six three two eight one six nine five or is it two six three two eight one six nine seven?"", ""I'm not sure ma'am."", ""Hang on and let me look it up."", ""Take your time."", ""Here it is. It's two six three two eight one six nine five."", ""Great and the account number?"", ""That's one two zero zero zero four seven six two two."", ""And is this a checking account or savings account?"", ""It's a checking account."", ""And we have carol underscore crafts a lot at gmail dot com. Is that still a good email address?"", ""Yes it is."", ""Great. So to confirm we're going to make a one time payment in the amount of three hundred twenty four dollars from the account ending in seven six two two."", ""Yes."", ""Perfect. I've got that processed and a confirmation sent to your email address."", ""Thank you."", ""You're welcome. What was your question about auto-pay?"", ""Oh yeah how can I enroll?"", ""I can do it for you over the phone or you can do it online through your account portal."", ""Oh where is that online?"", ""Are you logged in now?"", ""Yes."", ""Under the Pay Your Bill section you should see enroll in auto-pay."", ""Oh well jeez. There it is. I could've done that. ."", ""That's okay I'm glad I could help."", ""I'm a little off today."", ""That's okay. We all have those days."", ""That's for sure."", ""Was there anything else we could do for you today?"", ""No I think that's it!"", ""Great. There will be a brief survey at the end of the call that will rate your experience today. Would you like to participate?"", ""Sure."", ""Okay. The survey will start as soon as I disconnect."", ""Okay."", ""Have a great day!"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
67,"{""dialogue_id"": ""067"", ""turns"": {""turn_id"": [""insurance_067_000"", ""insurance_067_001"", ""insurance_067_002"", ""insurance_067_003"", ""insurance_067_004"", ""insurance_067_005"", ""insurance_067_006"", ""insurance_067_007"", ""insurance_067_008"", ""insurance_067_009"", ""insurance_067_010"", ""insurance_067_011"", ""insurance_067_012"", ""insurance_067_013"", ""insurance_067_014"", ""insurance_067_015"", ""insurance_067_016"", ""insurance_067_017"", ""insurance_067_018"", ""insurance_067_019"", ""insurance_067_020"", ""insurance_067_021"", ""insurance_067_022"", ""insurance_067_023"", ""insurance_067_024"", ""insurance_067_025"", ""insurance_067_026"", ""insurance_067_027"", ""insurance_067_028"", ""insurance_067_029"", ""insurance_067_030"", ""insurance_067_031"", ""insurance_067_032"", ""insurance_067_033"", ""insurance_067_034"", ""insurance_067_035"", ""insurance_067_036"", ""insurance_067_037"", ""insurance_067_038"", ""insurance_067_039"", ""insurance_067_040"", ""insurance_067_041"", ""insurance_067_042"", ""insurance_067_043"", ""insurance_067_044"", ""insurance_067_045"", ""insurance_067_046"", ""insurance_067_047"", ""insurance_067_048"", ""insurance_067_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah I'm trying to register my car and they need my insurance number and I don't have it."", ""That's not a problem. I can look it up for you!"", ""Great, thanks. Trying to register this car has been a nightmare. Hopefully this will be easier."", ""I understand. When I registered mine it took almost a week. It was crazy."", ""Yeah it's definitely been a process."", ""So to get us started may I have your first and last name please?"", ""It's under Shelly Rider."", ""Thanks, Shelly. May I have your social and date of birth?"", ""Yes it's five nine one two nine three four five six and my date of birth is June seven nineteen ninety one."", ""Great and we have your phone number as two five one three six three four eight seven two. Is that still correct?"", ""It was, but now it's two five one three four eight one two three four."", ""Okay great and for security purposes can you tell me your mother's maiden name?"", ""Yes it's Smith."", ""Thank you! I've got you all pulled up here. What plan were you needing the policy number for?"", ""it's my car insurance, I don't know what it's called."", ""It looks like you're enrolled in the Basic Auto plan."", ""Yes that's the one I need."", ""it looks like your policy number is one two three four five six seven eight."", ""Okay so that's one two three four five six seven eight."", ""That's correct."", ""How do I get proof of that?"", ""You can download it online or I can fax it to you."", ""How do I get it off the site?"", ""You'll need to log in to your profile. On the upper-left corner you will see print ID cards."", ""I don't know my password."", ""That's okay. I can reset that for you if you'd like?"", ""Can you? That'd be awesome."", ""Not a problem. We have your email as shelly rider eight eight at aol dot com. Is that still correct?"", ""Yes that's my email."", ""Okay, Shelly. What I've done is sent a password reset email to that address. Can you tell me if you received it?"", ""Let me check. Hang on."", ""Okay. Take your time."", ""Yes it looks like I got it."", ""Great. Now go ahead and click the link. It should ask you a security question. Do you see that?"", ""Yes it looks like it is."", ""Okay. Now you will just answer the question and select a new password."", ""Okay."", ""Were you able to get in?"", ""Yeah! It looks like I was."", ""Great."", ""Now I'm terrible at remembering these things. Do I need to call if I need to reset it again?"", ""You can actually reset it online using the forgot password option."", ""Okay."", ""Do you see the option to print your ID cards, Shelly?"", ""Yes I have them all printed and ready to go!"", ""Great! Was there anything else I could do for you today?"", ""No that's it."", ""Well great. I hope you have a good day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
68,"{""dialogue_id"": ""068"", ""turns"": {""turn_id"": [""insurance_068_000"", ""insurance_068_001"", ""insurance_068_002"", ""insurance_068_003"", ""insurance_068_004"", ""insurance_068_005"", ""insurance_068_006"", ""insurance_068_007"", ""insurance_068_008"", ""insurance_068_009"", ""insurance_068_010"", ""insurance_068_011"", ""insurance_068_012"", ""insurance_068_013"", ""insurance_068_014"", ""insurance_068_015"", ""insurance_068_016"", ""insurance_068_017"", ""insurance_068_018"", ""insurance_068_019"", ""insurance_068_020"", ""insurance_068_021"", ""insurance_068_022"", ""insurance_068_023"", ""insurance_068_024"", ""insurance_068_025"", ""insurance_068_026"", ""insurance_068_027"", ""insurance_068_028"", ""insurance_068_029"", ""insurance_068_030"", ""insurance_068_031"", ""insurance_068_032"", ""insurance_068_033"", ""insurance_068_034"", ""insurance_068_035"", ""insurance_068_036"", ""insurance_068_037"", ""insurance_068_038"", ""insurance_068_039"", ""insurance_068_040"", ""insurance_068_041"", ""insurance_068_042"", ""insurance_068_043"", ""insurance_068_044"", ""insurance_068_045"", ""insurance_068_046"", ""insurance_068_047"", ""insurance_068_048"", ""insurance_068_049"", ""insurance_068_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good evening. Thank you for holding and I apologize for the wait. How may I assist you?"", ""I'm actually looking to change my insurance plan for my family and I."", ""I can definitely assist you with this. May I start with your name please?"", ""George Turner."", ""Thank you, mister Turner. For security purposes, can you provide your eight digit customer number and birthdate?"", ""Sure. August first nineteen eighty. My account number is, hang on a minute. #Uh, hang on, it's here somewhere. It's eight four two nine nineteen eighty five."", ""Wonderful, please hold while I access your account."", ""Okay."", ""Yes, I have you pulled up here. Just so I am clear, you want to switch your current auto plan."", ""Correct. I need a lower deductible."", ""I can take a look and let you know your options. I see that this plan covers you, your wife Lucy and your son David, correct?"", ""Yes."", ""I see. Do you mind if I put you on a brief hold while I research the plans that may work for you?"", ""#Uh sure."", ""Thank you so much for holding and I apologize for the wait."", ""Yeah, you see this is the third time I've called in and the hold times are ridiculous so I always end up hanging up."", ""I'm so sorry to hear that and I understand your frustration. May I quickly go over the two plans I found that will fit your needs?"", ""Yeah, but quickly because I have to get back to work. I don't have endless time to spend on hold."", ""I understand, sir. I will make this quick. The Preferred and the Complete auto plans that we have available both carry a lower deductible than your current basic plan."", ""Nah, I already looked at the Complete auto plan. Way too high of a premium."", ""I see. In this case, you are trading a higher premium for a lower deductible. The Preferred plan would be ideal because of the low deductible and the premium is just a little over $four zero a month on what you are currently paying."", ""Huh. I'm wondering if a lower deductible is the way to go now. My son has had two accidents this year in the high school parking lot, but they were minor so I just paid out of pocket because my deductible is so high."", ""I understand. The Preferred plan is a lower deductible so depending on the cost of those fender benders, you may have met that deductible and been covered."", ""how much more is it a year than what I have?"", ""Annually the increase would be five hundred dollars total."", ""Okay, so I guess I need to think about this a little more."", ""Of course, sir. Honestly, I think the Preferred plan is a great option at this point. Lower deductible, and only forty or so extra dollars a month."", ""But the premium is higher and I don't know if it would be worth it."", ""I understand."", ""If only I had that crystal ball I saw on Amazon."", ""Wouldn't that be helpful? I think we all could use one of those."", ""Isn't that the truth? Well, thank you for the information. I think I will take a little time to discuss with my wife."", ""Absolutely. You know we are here to answer any additional questions you may have. While I have you on the line, has your son by chance taken a defensive driving course?"", ""#Uh well, I mean we put him in the driving school to get his Iicense. Is that what you mean?"", ""There is an additional course that is offered for teens that includes defensive driving techniques and instruction on driving in the elements, what to do if the car hits a patch of ice, etc."", ""That's cool."", ""It really has a lot of value and we here at Rivertown Insurance recognizes this. Not only will you have more piece of mind as a parent, Rivertown offers a one time credit of $three five zero upon completion of the course."", ""Woah! That sounds great."", ""I know the cost of the course runs a few hundred dollars, so basically Rivertown covers the cost and then some with the discount."", ""Yeah, and maybe the knucklehead will stop banging into cars in the parking lot. Maybe I should send my wife with him. "", ""That would be a definite plus. I know I was very happy when my daughter was finally able to get her own insurance plan. I sure hope your wife isn't around to hear that comment by the way."", ""No, I'm at work and also don't have a death wish. And yeah, can't wait until he can pay for his own insurance for sure."", ""It's wonderful, I can promise you that."", ""All right, let me look into that course and talk to my wife. I don't want to make the decision without talking to the boss."", ""There you go. mister Turner, do you have any additional questions that I may answer for you?"", ""Nope, I think I got it. I need to go but thanks for your help."", ""It has been my pleasure, mister Turner. I hope you have a great rest of your day."", ""You as well."", ""I appreciate that. Thank you so much for calling Rivertown Insurance."", ""Yup. Bye bye."", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
69,"{""dialogue_id"": ""069"", ""turns"": {""turn_id"": [""insurance_069_000"", ""insurance_069_001"", ""insurance_069_002"", ""insurance_069_003"", ""insurance_069_004"", ""insurance_069_005"", ""insurance_069_006"", ""insurance_069_007"", ""insurance_069_008"", ""insurance_069_009"", ""insurance_069_010"", ""insurance_069_011"", ""insurance_069_012"", ""insurance_069_013"", ""insurance_069_014"", ""insurance_069_015"", ""insurance_069_016"", ""insurance_069_017"", ""insurance_069_018"", ""insurance_069_019"", ""insurance_069_020"", ""insurance_069_021"", ""insurance_069_022"", ""insurance_069_023"", ""insurance_069_024"", ""insurance_069_025"", ""insurance_069_026"", ""insurance_069_027"", ""insurance_069_028"", ""insurance_069_029"", ""insurance_069_030"", ""insurance_069_031"", ""insurance_069_032"", ""insurance_069_033"", ""insurance_069_034"", ""insurance_069_035"", ""insurance_069_036"", ""insurance_069_037"", ""insurance_069_038"", ""insurance_069_039"", ""insurance_069_040"", ""insurance_069_041"", ""insurance_069_042"", ""insurance_069_043"", ""insurance_069_044"", ""insurance_069_045"", ""insurance_069_046"", ""insurance_069_047"", ""insurance_069_048"", ""insurance_069_049"", ""insurance_069_050"", ""insurance_069_051"", ""insurance_069_052"", ""insurance_069_053"", ""insurance_069_054"", ""insurance_069_055"", ""insurance_069_056"", ""insurance_069_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah. I'm shopping around for life insurance rates and I wanted to see how you guys compare. I heard a lot of good things about your company from friends."", ""Perfect! I'd be more than happy to provide you with a life insurance quote."", ""Great."", ""Let's start with your first and last name."", ""It's Maria Sanchez."", ""Nice to meet you, Maria. What's got you in the market for life insurance?"", ""Well I'm not getting any younger and I don't want to leave my family with a burden."", ""I can definitely understand that. Smart choice."", ""I think so."", ""What state do you live in?"", ""I'm in Colorado."", ""Perfect. And you are female correct?"", ""Yes."", ""Do you currently use any type of tobacco products?"", ""No, never had any desire to."", ""Great. That will save you some money."", ""Hopefully so! ."", ""What is your height and weight?"", ""I am five foot seven inches tall and I weigh one hundred and forty pounds."", ""And do you have any pre-existing conditions?"", ""Nope I'm healthy as a horse so far."", ""Great to hear! So you would describe your health category as in good health?"", ""Absolutely."", ""What kind of coverage amount were you looking for?"", ""I was thinking around the five hundred thousand mark."", ""We can definitely manage that."", ""Great."", ""Now we do offer different types of policies. Are you familiar with life insurance?"", ""Not really."", ""Okay we have term life, whole life, and universal life that we offer here."", ""What's the difference?"", ""Term life is a set amount for a set period of time such as like ten years, twenty years, et cetera."", ""Okay."", ""Whole life and universal life are essentially for the remainder of your life and they build cash value."", ""Mm-hmm."", ""The difference between those is that in whole life we decide how the cash value is invested and universal life you have more control."", ""I like the idea of the ones that build cash value."", ""Great. Those are both good choices. Would you prefer whole life or universal life?"", ""probably whole life because I'm more familiar with it."", ""Great."", ""What is the price difference?"", ""The whole life policy we offer will be eighteen hundred per year."", ""And the universal life?"", ""It's quoted at twelve hundred per year."", ""okay. Yeah I still think I would prefer a whole life policy."", ""Great. May I have a phone number or email address to send the quote to?"", ""Yes my phone number is eight five zero seven one two eight five three three."", ""Great. Would you like it emailed also?"", ""Yes. Email is Maria dot Sanchez at gmail dot com."", ""Perfect! What do you say we go ahead and get you enrolled?"", ""I do have a few other places I want to get quotes from first. Can I call back in if I decide to move forward?"", ""Absolutely. You can call back in or select the personalized link in the email I sent to finalize the quote."", ""Great."", ""Was there anything else I could do for you today?"", ""No. I think that was it."", ""Great. I hope you enjoy the rest of your day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
70,"{""dialogue_id"": ""070"", ""turns"": {""turn_id"": [""insurance_070_000"", ""insurance_070_001"", ""insurance_070_002"", ""insurance_070_003"", ""insurance_070_004"", ""insurance_070_005"", ""insurance_070_006"", ""insurance_070_007"", ""insurance_070_008"", ""insurance_070_009"", ""insurance_070_010"", ""insurance_070_011"", ""insurance_070_012"", ""insurance_070_013"", ""insurance_070_014"", ""insurance_070_015"", ""insurance_070_016"", ""insurance_070_017"", ""insurance_070_018"", ""insurance_070_019"", ""insurance_070_020"", ""insurance_070_021"", ""insurance_070_022"", ""insurance_070_023"", ""insurance_070_024"", ""insurance_070_025"", ""insurance_070_026"", ""insurance_070_027"", ""insurance_070_028"", ""insurance_070_029"", ""insurance_070_030"", ""insurance_070_031"", ""insurance_070_032"", ""insurance_070_033"", ""insurance_070_034"", ""insurance_070_035"", ""insurance_070_036"", ""insurance_070_037"", ""insurance_070_038"", ""insurance_070_039"", ""insurance_070_040"", ""insurance_070_041"", ""insurance_070_042"", ""insurance_070_043"", ""insurance_070_044"", ""insurance_070_045"", ""insurance_070_046"", ""insurance_070_047"", ""insurance_070_048"", ""insurance_070_049"", ""insurance_070_050"", ""insurance_070_051"", ""insurance_070_052"", ""insurance_070_053"", ""insurance_070_054"", ""insurance_070_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes we just adopted a new baby and I need to add her to my health plan."", ""Congratulations! I'm sure you're ecstatic."", ""Oh thank you. Yes we are very very happy."", ""That's great. I'd be more than happy to help you add her."", ""Perfect."", ""May I have your first and last name?"", ""It's Sally Rider."", ""Thank you, Sally. Do you know your customer ID?"", ""I sure do. One second and let me grab it."", ""Take your time."", ""Alright I have it. Are you ready?"", ""Go for it."", ""It's one three seven two six two four two."", ""Perfect and for security purposes can you verify your date of birth?"", ""My date of birth?"", ""Yes."", ""It's November seventh nineteen eighty four."", ""Great. Thank you for that. What is your new baby's first name?"", ""It's Elizabeth."", ""And that's e. l. i. z. a. b. e. t. h.?"", ""That's right."", ""Great. And have they made her last name the same as yours?"", ""Yes."", ""So that's r. i. d. e. r.?"", ""That's correct."", ""Great. What is Elizabeth's date of birth?"", ""It is July third two thousand twenty."", ""Well happy late birthday to Elizabeth!"", ""I will be sure to tell her ."", ""Does she have any kind of health issues?"", ""No she is healthy as a horse."", ""That's great to hear."", ""I agree."", ""Alright so I have her added here. It looks like your premium is going to go up by thirty three dollars per month."", ""That's not bad."", ""Not at all. Because you've already paid your bill this month there is a prorated charge of twelve dollars for the remainder of the month."", ""Okay."", ""How would you like to pay today?"", ""Credit card."", ""Great I'll just need that card number, expiration date, and CVV code."", ""It's one two three four five seven eight eight two four six two and three seven two two."", ""Mm-hmm."", ""The expiration date is twelve twenty four and "", ""The security code on the back?"", ""That's three two two."", ""Perfect. So just to confirm we've added miss Elizabeth to your health coverage effective today and we're making a one time charge of twelve dollars to the card ending in three seven two two."", ""That's correct."", ""Awesome. Well I have all of that processed for you. You should receive new cards in the mail in about four to seven business days."", ""Great."", ""What else can I do for you today?"", ""I think that's all."", ""Well congratulations again. Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
71,"{""dialogue_id"": ""071"", ""turns"": {""turn_id"": [""insurance_071_000"", ""insurance_071_001"", ""insurance_071_002"", ""insurance_071_003"", ""insurance_071_004"", ""insurance_071_005"", ""insurance_071_006"", ""insurance_071_007"", ""insurance_071_008"", ""insurance_071_009"", ""insurance_071_010"", ""insurance_071_011"", ""insurance_071_012"", ""insurance_071_013"", ""insurance_071_014"", ""insurance_071_015"", ""insurance_071_016"", ""insurance_071_017"", ""insurance_071_018"", ""insurance_071_019"", ""insurance_071_020"", ""insurance_071_021"", ""insurance_071_022"", ""insurance_071_023"", ""insurance_071_024"", ""insurance_071_025"", ""insurance_071_026"", ""insurance_071_027"", ""insurance_071_028"", ""insurance_071_029"", ""insurance_071_030"", ""insurance_071_031"", ""insurance_071_032"", ""insurance_071_033"", ""insurance_071_034"", ""insurance_071_035"", ""insurance_071_036"", ""insurance_071_037"", ""insurance_071_038"", ""insurance_071_039"", ""insurance_071_040"", ""insurance_071_041"", ""insurance_071_042"", ""insurance_071_043"", ""insurance_071_044"", ""insurance_071_045"", ""insurance_071_046"", ""insurance_071_047"", ""insurance_071_048"", ""insurance_071_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah I need to check my account balance."", ""Okay I'd be happy to assist you today. May I have your first and last name?"", ""Yeah it's Kasey Brown. My date of birth is June second nineteen ninety four and my mother's maiden name is Green."", ""Thank you, Kasey. Do you have your customer number by chance?"", ""Oh hang on and let me see if I have that with me."", ""No worries. Take your time."", ""I don't have it."", ""Not a problem. I can look you up a different way."", ""Okay good."", ""What's the phone number associated with the account?"", ""It's eight five zero three five nine four five six seven."", ""Okay, great. Can you also tell me your social?"", ""it's five nine one three zero one two three four."", ""Perfect. I've got you pulled up here. What plan balance were you looking for?"", ""what do you mean?"", ""I see you have life, pet and auto insurance with us. Which balance were you looking for?"", ""Oh! I need to know how much is left on my car insurance."", ""I understand. It looks like your remaining balance is eight hundred seventy two for the plan and you have a bill of one hundred thirty five due tomorrow."", ""Okay. Can you tell me the life insurance now?"", ""Yes. The life insurance balance is three hundred twenty three dollars and a payment of eighty seven is due on the twenty eighth of this month."", ""Okay."", ""Would you like to go ahead and make a payment?"", ""Yeah could I? That'd be great."", ""Sure! Which policy would you like to pay today?"", ""Just the car insurance for right now."", ""Not a problem. So you just want to pay the payment of one hundred thirty five that's due tomorrow?"", ""Yes."", ""Would you like to pay by check or credit card?"", ""let me see if I have my credit card with me."", ""Okay take your time."", ""I do have that. What do you need off of it?"", ""I'll need the credit card number, security code, and expiration date."", ""okay. The number is one two three four five six seven eight nine one two three four five six seven."", ""Thank you, and the security code on the back?"", ""It's one two three and the expiration is twelve twenty four."", ""Perfect. Just to confirm we are making a one time payment of one hundred thirty five dollars today on the card ending in four five six seven?"", ""Yes that's correct."", ""Okay! I've gone ahead and processed that payment for you."", ""When will that show up on my account."", ""It should post today and you should see the credit within twenty four business hours."", ""And when will it come out of my bank?"", ""It's usually same day but that's up to your bank mostly."", ""Oh okay."", ""Was there anything else I could do for you today?"", ""No I think that's all."", ""Perfect, once I disconnect there will be a brief survey about your experience today. Do you mind filling that out?"", ""Sure. I can do that."", ""Perfect. Enjoy your day. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
72,"{""dialogue_id"": ""072"", ""turns"": {""turn_id"": [""insurance_072_000"", ""insurance_072_001"", ""insurance_072_002"", ""insurance_072_003"", ""insurance_072_004"", ""insurance_072_005"", ""insurance_072_006"", ""insurance_072_007"", ""insurance_072_008"", ""insurance_072_009"", ""insurance_072_010"", ""insurance_072_011"", ""insurance_072_012"", ""insurance_072_013"", ""insurance_072_014"", ""insurance_072_015"", ""insurance_072_016"", ""insurance_072_017"", ""insurance_072_018"", ""insurance_072_019"", ""insurance_072_020"", ""insurance_072_021"", ""insurance_072_022"", ""insurance_072_023"", ""insurance_072_024"", ""insurance_072_025"", ""insurance_072_026"", ""insurance_072_027"", ""insurance_072_028"", ""insurance_072_029"", ""insurance_072_030"", ""insurance_072_031"", ""insurance_072_032"", ""insurance_072_033"", ""insurance_072_034"", ""insurance_072_035"", ""insurance_072_036"", ""insurance_072_037"", ""insurance_072_038"", ""insurance_072_039"", ""insurance_072_040"", ""insurance_072_041"", ""insurance_072_042"", ""insurance_072_043"", ""insurance_072_044"", ""insurance_072_045"", ""insurance_072_046"", ""insurance_072_047"", ""insurance_072_048"", ""insurance_072_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes, I need to file a claim. We lost my wife this week."", ""I'm so sorry for your loss. I'll definitely be able to assist you with that claim."", ""Thank you."", ""May I have your first and last name please?"", ""Yes it's Jason Gresham, date of birth is nine twenty two fourty nine."", ""Thank you, Jason. Do you have your customer ID handy?"", ""Let me see if I have it in my wallet."", ""No problem. Take your time."", ""I have papers everywhere. You never realize how much paperwork is involved when someone passes away."", ""I can't imagine. I'm sure it's complicated on top of dealing with losing someone. Hopefully we can make this easy for you."", ""Hopefully so. My customer ID is one two three four five six seven eight."", ""Thank you for that. May I have your wife's first and last name?"", ""Yes it was Gloria Gresham."", ""And her date of birth?"", ""It was January third nineteen fifty."", ""Thank you, Jason. What state did you reside in when she passed?"", ""We have lived in Florida all of our lives."", ""Now I do see two policies here. One for you and one for her. Do you have her policy number?"", ""Hang on and let me see if that's around here in these papers."", ""No problem."", ""Okay it's one two three five six seven eight nine."", ""Thank you for that."", ""You're welcome."", ""And we have eight five zero four five nine one two three four as your phone number. Is that correct?"", ""Yes."", ""Okay. We're almost done here, mister Gresham."", ""Okay."", ""Can you tell me what day missus Gresham passed away?"", ""Yes. It was July twenty third of twenty twenty one."", ""And what was her cause of death?"", ""Heart attack."", ""Thank you for that."", ""You're welcome."", ""I have a claim number ready for you whenever you're ready, sir."", ""I'm ready."", ""It's one two three four five six seven."", ""Okay so what happens now?"", ""I have filed the claim and put it in the queue for your claims representative. He or she will call you to collect some documents so the claim can be finalized."", ""What kind of documents will they need?"", ""Generally they will ask for a copy of her death certificate and a routing and account number for payout or an address to mail a check to."", ""Oh. Okay."", ""Was there anything else I can do for you today?"", ""No that's all."", ""Okay. Again, I am so sorry for your loss. There will be a brief survey after I disconnect that examines your experience today if you'd like to participate."", ""Yes, I can do that."", ""Okay. Thank you, Jason. The survey will start after I disconnect. Please let us know if there's anything else we can do for you."", ""Okay, thank you."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
73,"{""dialogue_id"": ""073"", ""turns"": {""turn_id"": [""insurance_073_000"", ""insurance_073_001"", ""insurance_073_002"", ""insurance_073_003"", ""insurance_073_004"", ""insurance_073_005"", ""insurance_073_006"", ""insurance_073_007"", ""insurance_073_008"", ""insurance_073_009"", ""insurance_073_010"", ""insurance_073_011"", ""insurance_073_012"", ""insurance_073_013"", ""insurance_073_014"", ""insurance_073_015"", ""insurance_073_016"", ""insurance_073_017"", ""insurance_073_018"", ""insurance_073_019"", ""insurance_073_020"", ""insurance_073_021"", ""insurance_073_022"", ""insurance_073_023"", ""insurance_073_024"", ""insurance_073_025"", ""insurance_073_026"", ""insurance_073_027"", ""insurance_073_028"", ""insurance_073_029"", ""insurance_073_030"", ""insurance_073_031"", ""insurance_073_032"", ""insurance_073_033"", ""insurance_073_034"", ""insurance_073_035"", ""insurance_073_036"", ""insurance_073_037"", ""insurance_073_038"", ""insurance_073_039"", ""insurance_073_040"", ""insurance_073_041"", ""insurance_073_042"", ""insurance_073_043"", ""insurance_073_044"", ""insurance_073_045"", ""insurance_073_046"", ""insurance_073_047"", ""insurance_073_048"", ""insurance_073_049"", ""insurance_073_050"", ""insurance_073_051"", ""insurance_073_052"", ""insurance_073_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is Carol Brown and I've been a customer with you guys for about six years but I'm afraid someone has my information so I need to change my security question."", ""Hi Carol. I can definitely understand wanting to keep your account secure. I can definitely help."", ""Great."", ""Do you know your customer ID?"", ""Let me see if I can find it."", ""No problem. Take your time."", ""Is it on my bill somewhere?"", ""Yes it should be in the upper left hand corner."", ""Oh I see it. It's one two three four five six seven eight."", ""Great. Thank you. For security purposes can you tell me your date of birth?"", ""Yes it's January ninth nineteen seventy four."", ""Thank you for that. To begin with can you verify your current security question?"", ""It should be my mother's maiden name."", ""That's correct. And what is the answer?"", ""Green."", ""Perfect. What would you like the new security question to be?"", ""How about my favorite pet's name?"", ""That would work."", ""Okay."", ""What would you like the answer to be?"", ""Let's put Fluffy as the answer."", ""Okay so to confirm we have changed your security question to favorite pet's name with a new answer of Fluffy."", ""Yes that's right."", ""Okay great. Was there anything else I could answer for you today?"", ""Yes is there another way to change these other than calling in?"", ""Yes there is. You can always change them in your profile settings online."", ""Where is that at?"", ""Are you currently logged in to your online account?"", ""No but hang on and I can get logged in."", ""Okay."", ""Okay I'm there."", ""Great. In the upper right hand corner you should see a dropdown menu."", ""Yes."", ""Once you hover over that profile settings should be in about the middle of the menu."", ""Oh. I see it! That makes sense."", ""Yes ma'am. What else can I answer for you today?"", ""Well while I have you can you tell me when my bill is due?"", ""Of course! What policy would you like the bill information on?"", ""I think my auto policy is next."", ""Yes ma'am. It looks like your auto policy bill is due on July thirtieth in the amount of two hundred thirty dollars."", ""Okay great."", ""Would you like to go ahead and make the payment?"", ""No, not at this moment."", ""Okay. Was there anything else I could do for you?"", ""No. I think that's all for today."", ""There will be a brief survey at the end of the call to rate your experience today. Would you like to participate?"", ""Sure!"", ""Perfect. It will begin as soon as I disconnect the call."", ""Okay. So just hold on the line?"", ""Yes ma'am."", ""I understand."", ""Have a good day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
74,"{""dialogue_id"": ""074"", ""turns"": {""turn_id"": [""insurance_074_000"", ""insurance_074_001"", ""insurance_074_002"", ""insurance_074_003"", ""insurance_074_004"", ""insurance_074_005"", ""insurance_074_006"", ""insurance_074_007"", ""insurance_074_008"", ""insurance_074_009"", ""insurance_074_010"", ""insurance_074_011"", ""insurance_074_012"", ""insurance_074_013"", ""insurance_074_014"", ""insurance_074_015"", ""insurance_074_016"", ""insurance_074_017"", ""insurance_074_018"", ""insurance_074_019"", ""insurance_074_020"", ""insurance_074_021"", ""insurance_074_022"", ""insurance_074_023"", ""insurance_074_024"", ""insurance_074_025"", ""insurance_074_026"", ""insurance_074_027"", ""insurance_074_028"", ""insurance_074_029"", ""insurance_074_030"", ""insurance_074_031"", ""insurance_074_032"", ""insurance_074_033"", ""insurance_074_034"", ""insurance_074_035"", ""insurance_074_036"", ""insurance_074_037"", ""insurance_074_038"", ""insurance_074_039"", ""insurance_074_040"", ""insurance_074_041"", ""insurance_074_042"", ""insurance_074_043"", ""insurance_074_044"", ""insurance_074_045"", ""insurance_074_046"", ""insurance_074_047"", ""insurance_074_048"", ""insurance_074_049"", ""insurance_074_050"", ""insurance_074_051"", ""insurance_074_052"", ""insurance_074_053"", ""insurance_074_054"", ""insurance_074_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey I mailed my check a few days ago to pay you guys and I don't see where it has hit my account. Can you tell me if you see it on your end?"", ""I'd be happy to look into that for you."", ""Great."", ""What's your first and last name?"", ""It's Mary Jones."", ""Thank you, Mary. Do you know your customer ID?"", ""I don't. I'm sorry."", ""That's okay. We can look you up a different way."", ""Good."", ""What's your full social and date of birth?"", ""The social is four two four three two seven six nine two."", ""Mm-hmm."", ""The date of birth is April third nineteen fifty three."", ""Great. Thanks for that information. Can you tell me the phone number associated with the account?"", ""Yes it's either two five one three six three four nine eight four or three six three four nine eight two."", ""Okay we have the one ending in four nine eight four. Is that still the best number?"", ""Yes."", ""Great and for security purposes can you tell me your mother's maiden name?"", ""It's Johnson."", ""Thank you for that. I've got you pulled up here."", ""Okay."", ""What day did you say you mailed the check?"", ""It was like three days ago."", ""So Monday?"", ""Yes."", ""Okay I don't see where anything has been posted to the account or anything that's pending."", ""Well where could it be?"", ""It's possible that it just hasn't made it here yet. Normally we ask that you give us five to seven business days to process the payment if you mail it in."", ""Oh okay. So I shouldn't worry just yet."", ""No ma'am I wouldn't. It's very possible it's just not made it here."", ""Okay can I pay this online? I've never tried."", ""You sure can we usually recommend it that way because it's more secure than mailing a check."", ""Well how do I do it?"", ""Are you logged in right now?"", ""No hang on and let me get logged in."", ""Take your time."", ""Okay I'm here."", ""Great in the center of the navigation bar you should see the option to pay bill."", ""Oh there it is."", ""Yes then you'll select that and "", ""Just enter in all of my info?"", ""Yes exactly."", ""That seems so easy."", ""Yes it is!"", ""I'll do that from now on."", ""Great. Was there anything else we could do for you today?"", ""No I think that was everything today."", ""Okay. There will be a brief survey after the call that will rate your experience today. Would you like to participate?"", ""Sure!"", ""Okay once the call disconnects just hold on the line. The survey will start then."", ""Okay."", ""Thank you for calling. Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
75,"{""dialogue_id"": ""075"", ""turns"": {""turn_id"": [""insurance_075_000"", ""insurance_075_001"", ""insurance_075_002"", ""insurance_075_003"", ""insurance_075_004"", ""insurance_075_005"", ""insurance_075_006"", ""insurance_075_007"", ""insurance_075_008"", ""insurance_075_009"", ""insurance_075_010"", ""insurance_075_011"", ""insurance_075_012"", ""insurance_075_013"", ""insurance_075_014"", ""insurance_075_015"", ""insurance_075_016"", ""insurance_075_017"", ""insurance_075_018"", ""insurance_075_019"", ""insurance_075_020"", ""insurance_075_021"", ""insurance_075_022"", ""insurance_075_023"", ""insurance_075_024"", ""insurance_075_025"", ""insurance_075_026"", ""insurance_075_027"", ""insurance_075_028"", ""insurance_075_029"", ""insurance_075_030"", ""insurance_075_031"", ""insurance_075_032"", ""insurance_075_033"", ""insurance_075_034"", ""insurance_075_035"", ""insurance_075_036"", ""insurance_075_037"", ""insurance_075_038"", ""insurance_075_039"", ""insurance_075_040"", ""insurance_075_041"", ""insurance_075_042"", ""insurance_075_043"", ""insurance_075_044"", ""insurance_075_045"", ""insurance_075_046"", ""insurance_075_047"", ""insurance_075_048"", ""insurance_075_049"", ""insurance_075_050"", ""insurance_075_051"", ""insurance_075_052"", ""insurance_075_053"", ""insurance_075_054"", ""insurance_075_055"", ""insurance_075_056"", ""insurance_075_057"", ""insurance_075_058"", ""insurance_075_059"", ""insurance_075_060"", ""insurance_075_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yeah I was thinking about upgrading my plan and wanted to talk to someone to see what kind of options I have."", ""Okay. I'd be more than happy to assist you with that today."", ""Great."", ""May I have your first and last name?"", ""Yes It's Mary Smith."", ""Thank you, Mary. Do you know your customer ID?"", ""Is it on my bill?"", ""Yes ma'am it should be."", ""Okay. Let me get it real quick."", ""Take your time."", ""Okay what number is it on this here bill?"", ""It's going to be eight digits and it will start with the number one."", ""Okay here it is one two three four five six seven eight."", ""Thank you. For security purposes can you verify your date of birth?"", ""It's January eleventh nineteen sixty."", ""Thank you for that."", ""You're welcome."", ""So you were looking to upgrade your plan? Is that correct?"", ""Yes."", ""Which policy were you looking to upgrade?"", ""My auto policy."", ""Okay. Do you know which plan you want to upgrade to?"", ""Well what do you recommend?"", ""It all depends on your needs. What kind of coverage are you looking for? I see you're on the Basic Auto plan now."", ""I want something with a lower deductible and rental coverage if I get in an accident."", ""Okay the best plan for that would be our Complete Auto plan. It would give you those features."", ""What's the deductible on it?"", ""The deductible on the Complete Auto plan is only two hundred fifty for comprehensive and collision coverages."", ""Oh yes. That's much better. And it includes rental coverage?"", ""Yes forty dollars a day up to two weeks."", ""And how much more is that?"", ""It would be one thousand more a year than the Basic Auto plan."", ""That's fine. I'd rather pay more for more coverage."", ""I definitely understand. Would like to go ahead and make that upgrade?"", ""Yes let's do it."", ""Perfect. We still have cat lover thirty two at gmail dot com as your email. Is that still correct?"", ""That's correct."", ""Okay I've gone ahead and sent you all of the new plan information so you can take a look at it."", ""Perfect. We still have cat lover thirty two at gmail dot com as your email. Is that still correct?"", ""To finalize the change I would just need a payment of three hundred dollars for the prorated coverage."", ""Okay. Can I pay with my bank account information?"", ""Yes. You can. I'll need the routing and account number."", ""Okay my routing number is two six three two eight one six nine five."", ""Okay."", ""And my account number is two six one one two two three."", ""Perfect. So to confirm we're going to make a one time payment of three hundred dollars to the account ending in two two three?"", ""Yes."", ""Is this a checking account?"", ""Yes."", ""Alright I've gone ahead and submitted that payment and upgraded your plan. Congratulations."", ""Thank you."", ""What else can I do for you today?"", ""That's all for today I think."", ""Perfect. There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Okay great. The survey will start as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
76,"{""dialogue_id"": ""076"", ""turns"": {""turn_id"": [""insurance_076_000"", ""insurance_076_001"", ""insurance_076_002"", ""insurance_076_003"", ""insurance_076_004"", ""insurance_076_005"", ""insurance_076_006"", ""insurance_076_007"", ""insurance_076_008"", ""insurance_076_009"", ""insurance_076_010"", ""insurance_076_011"", ""insurance_076_012"", ""insurance_076_013"", ""insurance_076_014"", ""insurance_076_015"", ""insurance_076_016"", ""insurance_076_017"", ""insurance_076_018"", ""insurance_076_019"", ""insurance_076_020"", ""insurance_076_021"", ""insurance_076_022"", ""insurance_076_023"", ""insurance_076_024"", ""insurance_076_025"", ""insurance_076_026"", ""insurance_076_027"", ""insurance_076_028"", ""insurance_076_029"", ""insurance_076_030"", ""insurance_076_031"", ""insurance_076_032"", ""insurance_076_033"", ""insurance_076_034"", ""insurance_076_035"", ""insurance_076_036"", ""insurance_076_037"", ""insurance_076_038"", ""insurance_076_039"", ""insurance_076_040"", ""insurance_076_041"", ""insurance_076_042"", ""insurance_076_043"", ""insurance_076_044"", ""insurance_076_045"", ""insurance_076_046"", ""insurance_076_047"", ""insurance_076_048"", ""insurance_076_049"", ""insurance_076_050"", ""insurance_076_051"", ""insurance_076_052"", ""insurance_076_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes. I think I've been a victim of identity theft so I need to change my security question for you guys so I can keep my stuff safe."", ""Oh no! I'm sorry to hear that. Identity theft can be hard to recover from."", ""It's been a nightmare so far."", ""I'm so sorry. Let's see if we can make it a little easier."", ""That sounds great."", ""May I have your first and last name please?"", ""Yes it's Shelby Saunders."", ""Thank you, Shelby. Do you know your customer ID?"", ""Let me get it I have it written down on a piece of paper in my purse."", ""Take your time."", ""Okay I have it. Are you ready."", ""Go for it."", ""It's one two three four five six seven eight."", ""Great. And can you verify your date of birth for me?"", ""It's February eighth of nineteen sixty."", ""Thank you for that."", ""You're welcome."", ""We have the security question listed as your mother's maiden name. Does that sound correct?"", ""Yes and the answer should be Green. I need to change that."", ""Yes that is what we have. What would you like to change it to?"", ""I honestly don't know."", ""A lot of customers use their favorite pet's name or their high school mascot. Things like that you know?"", ""Yeah. I'm just trying to think of something unique because of the information that was stolen."", ""I understand. Some of the more secure security questions are ones like favorite place to visit or first restaurant I ever went to."", ""Oh really?"", ""Yes. those that have to do more with like memories tend to be harder to guess the answers to."", ""Okay let's go with where I went on my first date."", ""Okay and what answer would you like to put on there?"", ""Burger King."", ""Sounds like a very fancy first date. ."", ""Well it was to a teenager!"", ""Yeah I guess so. I'm sure no one would guess that."", ""No not at all that's why I chose it."", ""We have your email on file as shelby says nineteen sixty at hotmail dot com. Is that still a good email?"", ""No I had to change it due to the theft."", ""What is your new email?"", ""It's shelby underscore saunders at gmail dot com."", ""Got it. I've gone ahead and updated that and sent a confirmation message of the changes we made today."", ""Okay good."", ""What else can I do for you today?"", ""Can you tell me when my next bill is due?"", ""Yes ma'am. It's due on the tenth of August."", ""Okay so I still have a while."", ""Yes ma'am. What else can I answer for you today?"", ""I think that's all for today."", ""Great. There will be a brief survey at the end of the call to rate your experience today. Would you like to participate?"", ""Yes."", ""Perfect. Just hold on the line after I disconnect and the survey will start."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
77,"{""dialogue_id"": ""077"", ""turns"": {""turn_id"": [""insurance_077_000"", ""insurance_077_001"", ""insurance_077_002"", ""insurance_077_003"", ""insurance_077_004"", ""insurance_077_005"", ""insurance_077_006"", ""insurance_077_007"", ""insurance_077_008"", ""insurance_077_009"", ""insurance_077_010"", ""insurance_077_011"", ""insurance_077_012"", ""insurance_077_013"", ""insurance_077_014"", ""insurance_077_015"", ""insurance_077_016"", ""insurance_077_017"", ""insurance_077_018"", ""insurance_077_019"", ""insurance_077_020"", ""insurance_077_021"", ""insurance_077_022"", ""insurance_077_023"", ""insurance_077_024"", ""insurance_077_025"", ""insurance_077_026"", ""insurance_077_027"", ""insurance_077_028"", ""insurance_077_029"", ""insurance_077_030"", ""insurance_077_031"", ""insurance_077_032"", ""insurance_077_033"", ""insurance_077_034"", ""insurance_077_035"", ""insurance_077_036"", ""insurance_077_037"", ""insurance_077_038"", ""insurance_077_039"", ""insurance_077_040"", ""insurance_077_041"", ""insurance_077_042"", ""insurance_077_043"", ""insurance_077_044"", ""insurance_077_045"", ""insurance_077_046"", ""insurance_077_047"", ""insurance_077_048"", ""insurance_077_049"", ""insurance_077_050"", ""insurance_077_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah. I think I've accidentally locked myself out of my online account. It's been giving me an error message."", ""Okay I'll be happy to help with that. May I have your first and last name?"", ""Yes it's Olivia Washington."", ""Thank you Olivia. We will probably just need to reset your password in order to clear that error message."", ""Okay."", ""Do you know your customer number?"", ""I don't actually. I'm sorry."", ""That's okay. We can look you up a different way."", ""Okay. What do you need from me?"", ""What is your social and date of birth?"", ""My social security number is one two three four five six seven eight nine and my date of birth is January third nineteen ninety one."", ""Thank you for that, and do you have the phone number associated with the account?"", ""Oh. Yes it should be two five one three six three four five six seven."", ""Perfect. And finally, for security purposes, can you verify your mother's maiden name?"", ""It's Rogers."", ""Great. So in order to reset your password I'll just need to email you a reset link."", ""Okay."", ""Is your email still Olivia underscore rocks at hotmail dot com."", ""Oh no. It needs to be changed to Olivia dot Washington twenty nine at gmail dot com."", ""Okay. I've got that updated for you. Do you have access to that email right now?"", ""Yes."", ""Okay go ahead and get logged in. I've sent you a reset link to the email address you gave me."", ""Okay. One second."", ""Take your time."", ""Okay I see it here. Do I just click the link?"", ""Yes just select that link. It should open a window that has an option to select a new password."", ""Okay I see it."", ""Remember that your new password has to contain a capital letter, a number and at least one symbol."", ""Okay."", ""Were you able to get it changed?"", ""Yes."", ""Great now go back to the home page and try to log in."", ""Okay."", ""Let me know if that works for you."", ""It looks like it worked. I'm able to get into my account now."", ""Great! Is there anything else I can do for you?"", ""Yeah where do I go on here to pay my bill?"", ""To pay your bill you will go to the top left hand corner and select policy options."", ""Okay so top left."", ""Yes."", ""Oh I see here. Policy options."", ""Yes and under than you should see pay bill."", ""Oh there it is. Thank you so much."", ""You're very welcome. What else can I answer for you today?"", ""That's it for today I think."", ""Alright then. There will be a brief survey after the call to rate your experience today. Would you be interested in participating?"", ""Sure."", ""Perfect. The survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day, Olivia. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
78,"{""dialogue_id"": ""078"", ""turns"": {""turn_id"": [""insurance_078_000"", ""insurance_078_001"", ""insurance_078_002"", ""insurance_078_003"", ""insurance_078_004"", ""insurance_078_005"", ""insurance_078_006"", ""insurance_078_007"", ""insurance_078_008"", ""insurance_078_009"", ""insurance_078_010"", ""insurance_078_011"", ""insurance_078_012"", ""insurance_078_013"", ""insurance_078_014"", ""insurance_078_015"", ""insurance_078_016"", ""insurance_078_017"", ""insurance_078_018"", ""insurance_078_019"", ""insurance_078_020"", ""insurance_078_021"", ""insurance_078_022"", ""insurance_078_023"", ""insurance_078_024"", ""insurance_078_025"", ""insurance_078_026"", ""insurance_078_027"", ""insurance_078_028"", ""insurance_078_029"", ""insurance_078_030"", ""insurance_078_031"", ""insurance_078_032"", ""insurance_078_033"", ""insurance_078_034"", ""insurance_078_035"", ""insurance_078_036"", ""insurance_078_037"", ""insurance_078_038"", ""insurance_078_039"", ""insurance_078_040"", ""insurance_078_041"", ""insurance_078_042"", ""insurance_078_043"", ""insurance_078_044"", ""insurance_078_045"", ""insurance_078_046"", ""insurance_078_047"", ""insurance_078_048"", ""insurance_078_049"", ""insurance_078_050"", ""insurance_078_051"", ""insurance_078_052"", ""insurance_078_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yeah I need to go ahead and set up my plan to be cancelled. I've found a better company to cover me."", ""I'm sorry to hear that you're leaving us but I can process that cancellation for you."", ""Great."", ""What is your first and last name?"", ""It's Rhonda Brown."", ""Thank you Rhonda, do you know your customer ID?"", ""No."", ""That's okay I can look you up a different way."", ""Fine."", ""What is your social and date of birth?"", ""It's four two four three seven eight nine two two."", ""Mm-hmm."", ""Date of birth is oh one one two one nine seven two."", ""Thank you for that. Can you tell me the phone number associated with the account?"", ""You are asking too many questions why is it so hard to just get help from you guys."", ""I apologize ma'am. It's just so we can get your information pulled up in the system since you didn't have your customer ID."", ""Fine. What did you need again?"", ""The phone number on the account."", ""Two five one three six three four two three two."", ""And the last question is for you to verify your mother's maiden name for security purposes."", ""Jones."", ""Great. Do you mind if I ask why you're wanting to cancel today?"", ""You guys are too expensive and you ask too many questions."", ""I'm sorry to hear you think we're too expensive. Have you thought about changing your plan so it would be a lower premium?"", ""Why would I do that. I found a company that gives me better coverage for a cheaper price."", ""I understand ma'am."", ""Great so just do your job and cancel the plan."", ""I apologize for the inconvenience."", ""Fine."", ""When would you like the cancellation to be effective?"", ""My new policy starts on the first so that's when this one needs to be gone."", ""Okay so to confirm we are marking the account for cancellation on the first of August."", ""Right."", ""Is your email still rhonda underscore brown at gmail dot com?"", ""Yes."", ""Okay I will send a confirmation to that email that the account has been marked for closure."", ""Great. Will I get any kind of refund? I've already paid my premium this month."", ""No ma'am. Because you are covered until the end of the month there wouldn't be any prorated refund."", ""You guys are just criminals all you care about is money. I'm so glad to be getting away from you."", ""I'm sorry your feel that way ma'am. That's not how we want to be perceived. If you wanted to mark it for cancellation earlier you would receive a prorated refund."", ""And then what? Just go without coverage. No thank you."", ""Okay."", ""Is it done?"", ""Yes I have sent a confirmation email to the address you have on file with us."", ""Well you hang on and let me make sure I got it just so I know you didn't screw anything up."", ""Okay ma'am."", ""I got it."", ""Was there anything else I could do for you?"", ""No."", ""Have a great day."", ""Whatever."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
79,"{""dialogue_id"": ""079"", ""turns"": {""turn_id"": [""insurance_079_000"", ""insurance_079_001"", ""insurance_079_002"", ""insurance_079_003"", ""insurance_079_004"", ""insurance_079_005"", ""insurance_079_006"", ""insurance_079_007"", ""insurance_079_008"", ""insurance_079_009"", ""insurance_079_010"", ""insurance_079_011"", ""insurance_079_012"", ""insurance_079_013"", ""insurance_079_014"", ""insurance_079_015"", ""insurance_079_016"", ""insurance_079_017"", ""insurance_079_018"", ""insurance_079_019"", ""insurance_079_020"", ""insurance_079_021"", ""insurance_079_022"", ""insurance_079_023"", ""insurance_079_024"", ""insurance_079_025"", ""insurance_079_026"", ""insurance_079_027"", ""insurance_079_028"", ""insurance_079_029"", ""insurance_079_030"", ""insurance_079_031"", ""insurance_079_032"", ""insurance_079_033"", ""insurance_079_034"", ""insurance_079_035"", ""insurance_079_036"", ""insurance_079_037"", ""insurance_079_038"", ""insurance_079_039"", ""insurance_079_040"", ""insurance_079_041"", ""insurance_079_042"", ""insurance_079_043"", ""insurance_079_044"", ""insurance_079_045"", ""insurance_079_046"", ""insurance_079_047"", ""insurance_079_048"", ""insurance_079_049"", ""insurance_079_050"", ""insurance_079_051"", ""insurance_079_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning Rivertown Insurance."", ""Hi, I need to speak to someone about my bill."", ""Sure, I can help you with that. May I get your first and last name and policy number, and we can take a look at your account."", ""Okay. My name is Susan Jones, and my policy number is oh where do you put that thing? I'm looking at my bill."", ""Hi Susan. My name is Jane. If you look at the top right hand corner there will be an eight digit number. Its under a barcode."", ""Yeah, Okay, got it. My policy number is four four six three nine eight, no wait that's a six, so four four six three nine six two four."", ""Okay, I'll repeat that. Four four six three nine six two four."", ""Yep, that's it."", ""Just one moment while I pull up your account."", ""Sure."", ""Thank you for waiting Susan, I have your account up. What can I help you with?"", ""Well, I've been billed twice this month, I think."", ""Ok, I'll check the last few billings. Does the payment come directly from your bank account? Or does it charge to your credit card?"", ""It pulls from my bank account. I get a notice every time, and this month I was charged twice. See, on the second of the month, like normal, but I was charged again on the seventeenth."", ""That is unusual, I do see both of those charges coming out, that's really strange. Let me look a little deeper."", ""Okay, thanks."", ""I see what might have happened. You recently moved? From Wilson street to Marshal street. Is that correct?"", ""Yeah, I moved on the fifteenth. I called in and changed the address, how would that affect my billing though?"", ""Well, what I think happened, is that when you changed your address, it in effect cancelled the account, then when we entered in the new address, It started a new account."", ""No way? Why would it do that? Just for changing an address? Thats kinda weird."", ""I do apologize, It was an error on our end. When you changed your address, it was clicked as cancelled, not as a change of address."", ""That's not very good, you should make that a little harder to do, not just click and poof I'm cancelled, when all I did was change my address."", ""I agree, and I will bring this up to my manager and make sure we have this discussed with our phone representatives. I'm really sorry this happened. I'm glad you caught it so quickly."", ""Well, it was a shock when the second payment came out so I called right away."", ""I would have too!"", ""Ok, well, now we know what went wrong, how do we fix it?"", ""We have a couple of options. I can have the funds refunded, or put in a credit on your account for next months billing. Would either of those options work for you?"", ""Yeah, let me think for a second. Do I want the money back, just to give it to you in three weeks. Or let you keep it for next months billing."", ""That's correct, refunded or put in as a credit on the account."", ""How long does it take to get the money refunded?"", ""I would put in for the refund right now, but it would take three to four days to show back up in your account."", ""So that's almost another week, and then in a couple of weeks I'd just owe it to you again."", ""Yes, unfortunately it takes that long to wind though the banking system."", ""Yeah, I understand. Okay, I guess it makes the most sense to just have that second payment sit there as a credit for next month."", ""Okay, I agree, that's the easiest solution."", ""Good thing I didn't need that money for something. Or you didn't have me in an over drawn situation, I'd really be mad then."", ""I understand, and I can appreciate your frustration. Let me speak with my manager and check on something. Can you hold a minute?"", ""Sure, no problem."", ""Thanks for holding Susan, I spoke with my manager, she's authorized at twenty five dollar additional credit, for the inconvenience we've caused you."", ""wow, that's great! Okay, that makes me a lot happier. "", ""It was our fault, and this will be brought up in our weekly meeting. I appreciate you're being so understanding."", ""I'm just glad we figured out what happened, and you've been very helpful, thank you"", ""It's my pleasure Susan. So next months payment is taken care of with the credit, and you will have the additional twenty five dollars toward the following months payment. Does that make sense?"", ""Perfect sense, I'm happy with that."", ""I'm so glad, I'll send you an email that shows this months payment in full, along with the credit. It will be on the new policy number going forward, since the old one was cancelled."", ""Yeah, that's ok."", ""You'll receive a receipt for next month, which will show paid in full. Then the following month, reduce your payment by twenty five dollars and we'll be all straightened out again."", ""Yep, that works. Good. Okay then, glad that's resolved. Thanks for your help."", ""My pleasure, did you have any other questions?"", ""Nope, I'm good to go. Thanks Jane. Top marks for customer service. Have a great rest of the day."", ""You too Susan. You should see the emails showing payments and balances in the next few minutes."", ""Great! Take care. Bye bye."", ""Bye Susan.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
80,"{""dialogue_id"": ""080"", ""turns"": {""turn_id"": [""insurance_080_000"", ""insurance_080_001"", ""insurance_080_002"", ""insurance_080_003"", ""insurance_080_004"", ""insurance_080_005"", ""insurance_080_006"", ""insurance_080_007"", ""insurance_080_008"", ""insurance_080_009"", ""insurance_080_010"", ""insurance_080_011"", ""insurance_080_012"", ""insurance_080_013"", ""insurance_080_014"", ""insurance_080_015"", ""insurance_080_016"", ""insurance_080_017"", ""insurance_080_018"", ""insurance_080_019"", ""insurance_080_020"", ""insurance_080_021"", ""insurance_080_022"", ""insurance_080_023"", ""insurance_080_024"", ""insurance_080_025"", ""insurance_080_026"", ""insurance_080_027"", ""insurance_080_028"", ""insurance_080_029"", ""insurance_080_030"", ""insurance_080_031"", ""insurance_080_032"", ""insurance_080_033"", ""insurance_080_034"", ""insurance_080_035"", ""insurance_080_036"", ""insurance_080_037"", ""insurance_080_038"", ""insurance_080_039"", ""insurance_080_040"", ""insurance_080_041"", ""insurance_080_042"", ""insurance_080_043"", ""insurance_080_044"", ""insurance_080_045"", ""insurance_080_046"", ""insurance_080_047"", ""insurance_080_048"", ""insurance_080_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hey! My name is Kara Turner and I have a few policies with you guys. I just recently moved and so I want to update you guys with my new address."", ""I can definitely help with that Kara. May I have your customer number?"", ""I don't have that with me. Can I give you something else?"", ""Yes. I can verify you a different way. Can you provide me with your social and date of birth?"", ""Yes. My social is one two three four five six seven eight nine and my date of birth is July second nineteen ninety two."", ""Great. Now I'll need your phone number associated with the account."", ""That should be eight five zero two nine six zero one eight six."", ""Thank you and for security purposes can you verify your favorite pet's name?"", ""Yes it's Rupert."", ""Great. can you tell me what the old address is just to make sure it's accurate?"", ""It should be three two two pine terrace court Century Florida three two five three five."", ""Thank you. That looks like what we have here. What is the new address?"", ""Okay so the new address is going to be three four four."", ""Mm-hmm."", ""Pine Grove Road. That's p. i. n. e. g. r. o. v. e."", ""Thank you. What city and state?"", ""The same so it's Century Florida three two five three five."", ""Is that s. e. n. t. r. y?"", ""No it's c. e. n. t. u. r. y."", ""Okay thank you for that."", ""You're welcome."", ""When would you like that to be effective?"", ""Starting today is fine."", ""Okay great. just to confirm we have updated your address to three three four Pine Grove Century Florida three two five three five."", ""No. It should be three four four. Not three three four."", ""My apologies. I've made that change."", ""Can I get a copy of that sent to me since you messed it up the first time."", ""Yes. We have your email as k turner forty five at hotmail dot com. Is that still accurate?"", ""No. I need you to send it to k turner forty five at gmail dot com."", ""Okay. I have your email updated as well as your address."", ""Great is there any way to do this other than calling in? This lease is only short term so I will need to change it again."", ""Yes. You can change your address and email preferences online by logging in to your account."", ""Okay so I'm on the site. Where do I go to change it?"", ""On your homepage you should see the option on the left that says profile settings."", ""I see that."", ""Okay so you will click on that and select edit."", ""Where is edit?"", ""It should be on the right hand side above save changes."", ""Oh! I see it now."", ""Great."", ""And I just click this and select what I want to change?"", ""That's correct. It's a pretty easy process once you're in there."", ""Okay awesome."", ""Was there anything else I could help with today?"", ""No that's all."", ""Great! There will be a brief survey after I disconnect if you'd like to fill out a questionairre about your experience today."", ""Okay. I will do that."", ""Thank you for calling. Have a nice day. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
81,"{""dialogue_id"": ""081"", ""turns"": {""turn_id"": [""insurance_081_000"", ""insurance_081_001"", ""insurance_081_002"", ""insurance_081_003"", ""insurance_081_004"", ""insurance_081_005"", ""insurance_081_006"", ""insurance_081_007"", ""insurance_081_008"", ""insurance_081_009"", ""insurance_081_010"", ""insurance_081_011"", ""insurance_081_012"", ""insurance_081_013"", ""insurance_081_014"", ""insurance_081_015"", ""insurance_081_016"", ""insurance_081_017"", ""insurance_081_018"", ""insurance_081_019"", ""insurance_081_020"", ""insurance_081_021"", ""insurance_081_022"", ""insurance_081_023"", ""insurance_081_024"", ""insurance_081_025"", ""insurance_081_026"", ""insurance_081_027"", ""insurance_081_028"", ""insurance_081_029"", ""insurance_081_030"", ""insurance_081_031"", ""insurance_081_032"", ""insurance_081_033"", ""insurance_081_034"", ""insurance_081_035"", ""insurance_081_036"", ""insurance_081_037"", ""insurance_081_038"", ""insurance_081_039"", ""insurance_081_040"", ""insurance_081_041"", ""insurance_081_042"", ""insurance_081_043"", ""insurance_081_044"", ""insurance_081_045"", ""insurance_081_046"", ""insurance_081_047"", ""insurance_081_048"", ""insurance_081_049"", ""insurance_081_050"", ""insurance_081_051"", ""insurance_081_052"", ""insurance_081_053"", ""insurance_081_054"", ""insurance_081_055"", ""insurance_081_056"", ""insurance_081_057"", ""insurance_081_058"", ""insurance_081_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yeah I have been shopping for car insurance and had saw an ad for you guys and thought I'd see if you could beat the other rates I've got."", ""Sure. I'd be glad to help you with an auto quote. Do you have any policies with us already?"", ""No I don't."", ""That's not a problem. May I have your first and last name?"", ""My first and last name? Is that what you said? I have poor reception here."", ""Yes. Your first and last name."", ""It's Sandra Saunders."", ""Thank you, Sandra."", ""You're welcome."", ""To get started with the quote I'll just need to collect some basic information about you and the vehicle you want to insure."", ""That's fine."", ""What is your date of birth?"", ""It's November second nineteen seventy eight."", ""Great and can you tell me what state the vehicle will be used in?"", ""Florida."", ""And what is the year, make, and model of the vehicle you're wanting to quote."", ""It's a two thousand eighteen "", ""Mm-hmm."", ""Toyota Corolla."", ""How many miles are on the Corolla?"", ""Hang on and let me go check."", ""Okay. Take your time."", ""It has forty six thousand three hundred and twenty two miles on."", ""Okay. That's pretty low mileage for a two thousand eighteen."", ""Yeah. I don't really drive around that much."", ""I understand. I hate traffic."", ""Yeah if I don't have to go anywhere I just stay at home."", ""I'm the same way. give me a second here to enter all this information and I will have you some numbers."", ""Okay."", ""So we have three options for you today "", ""Okay."", ""We have the Basic Auto, the Preferred Auto, and the Complete Auto packages available to you."", ""What's the difference?"", ""The Basic Auto has a one thousand dollar deductible for comprehensive and collision and does not cover emergency roadside or rental car reimbursement "", ""Okay and the preferred?"", ""It has a deductible of five hundred dollars for comp and collision and it has emergency roadside "", ""Mm-hmm."", ""And the Complete has a two hundred fifty dollar deductible for comp and collision, emergency roadside and rental reimbursement."", ""What's the price difference between the middle and the higher one?"", ""The Preferred plan is fifteen hundred per year and the complete plan is two thousand per year."", ""That's not too bad."", ""Not at all. How did we compare to the other rates you were looking at?"", ""You guys are a little lower than most."", ""Great to hear! Would you like to take advantage of one of our plans today?"", ""I would actually, but I don't have time at the moment can you have someone call me in a couple of hours?"", ""I sure can. What's a good number to reach you at?"", ""Eight five zero two three two four seven six two."", ""Okay so to confirm, I am going to have a licensed agent call you in two hours at the phone number ending in four seven six two."", ""Yes."", ""Perfect. Was there anything else I could for you today?"", ""No that's it."", ""Great. There will be a brief survey at the end of this call to rate your experience today. Would you like to participate?"", ""Sure."", ""Okay the survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day!"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
82,"{""dialogue_id"": ""082"", ""turns"": {""turn_id"": [""insurance_082_000"", ""insurance_082_001"", ""insurance_082_002"", ""insurance_082_003"", ""insurance_082_004"", ""insurance_082_005"", ""insurance_082_006"", ""insurance_082_007"", ""insurance_082_008"", ""insurance_082_009"", ""insurance_082_010"", ""insurance_082_011"", ""insurance_082_012"", ""insurance_082_013"", ""insurance_082_014"", ""insurance_082_015"", ""insurance_082_016"", ""insurance_082_017"", ""insurance_082_018"", ""insurance_082_019"", ""insurance_082_020"", ""insurance_082_021"", ""insurance_082_022"", ""insurance_082_023"", ""insurance_082_024"", ""insurance_082_025"", ""insurance_082_026"", ""insurance_082_027"", ""insurance_082_028"", ""insurance_082_029"", ""insurance_082_030"", ""insurance_082_031"", ""insurance_082_032"", ""insurance_082_033"", ""insurance_082_034"", ""insurance_082_035"", ""insurance_082_036"", ""insurance_082_037"", ""insurance_082_038"", ""insurance_082_039"", ""insurance_082_040"", ""insurance_082_041"", ""insurance_082_042"", ""insurance_082_043"", ""insurance_082_044"", ""insurance_082_045"", ""insurance_082_046"", ""insurance_082_047"", ""insurance_082_048"", ""insurance_082_049"", ""insurance_082_050"", ""insurance_082_051"", ""insurance_082_052"", ""insurance_082_053"", ""insurance_082_054"", ""insurance_082_055"", ""insurance_082_056"", ""insurance_082_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah I need to update my address with you guys and pay my bill."", ""I'd be happy to help with that. May I have your first and last name?"", ""Yeah it's Mary Flannigan."", ""Thank you, Mary. Can you spell that last name for me?"", ""Yeah it's a mouthful. It's f. l. a. n. n. i. g. a. n."", ""Yeah I just wanted to make sure I had it right."", ""No worries."", ""Do you happen to have your customer ID handy?"", ""yes actually. Let me get it. One second."", ""Take your time."", ""It's one two three four five six seven eight."", ""Thank you for that."", ""You're welcome."", ""For security purposes, can you tell me your date of birth?"", ""It's October fourteenth nineteen ninety one."", ""Thank you for that. So we wanted to update the address and pay a bill, correct?"", ""Yes."", ""What is the old address?"", ""It's one one three two Forest drive Los Angeles California nine oh two one oh."", ""Great. That matches what we have here. What would you like to update it to?"", ""My new one is three three four Pineview Road Flomaton Alabama three six six four one."", ""Wow. That's quite a move!"", ""Yeah all the way across the country. It was a long trip."", ""I can't imagine."", ""And a culture shock."", ""So just to confirm I've got that address updated to three three four Pine view, two words, road Flomaton Alabama."", ""No it's actually one word, p. i. n. e. v. i. e. w."", ""Sorry about that."", ""No worries."", ""Okay. I've got that corrected for us. Now you said you wanted to pay a bill as well?"", ""Yes, please."", ""What policy would you like to make a payment on today?"", ""My auto insurance."", ""Okay. I'm showing a balance of three hundred sixty four dollars due tomorrow. Is that how much you'd like to pay?"", ""Yes."", ""And how will you be paying today?"", ""Credit card."", ""Okay. I'll just need that sixteen digit card number, security code, and expiration date."", ""Hang on let me get it out of my wallet."", ""No problem."", ""It's one two three four five six seven eight nine one one one one two three four."", ""Mm-hmm."", ""Security code is three four five and expiration is twelve of twenty four."", ""Perfect. Thank you."", ""You're welcome."", ""So to confirm we are making a one time payment of three hundred sixty four dollars on the card ending in one two three four."", ""Yes."", ""Alright I've made that payment for you. Is your email still Mary underscore Flannigan at gmail dot com?"", ""Yes."", ""I've gone ahead and sent the receipt to your email as well."", ""Great. Thank you."", ""No problem at all. Was there anything else I could do for you?"", ""No, I think that's it."", ""Great. Enjoy the rest of your day."", ""You too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress"", ""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
83,"{""dialogue_id"": ""083"", ""turns"": {""turn_id"": [""insurance_083_000"", ""insurance_083_001"", ""insurance_083_002"", ""insurance_083_003"", ""insurance_083_004"", ""insurance_083_005"", ""insurance_083_006"", ""insurance_083_007"", ""insurance_083_008"", ""insurance_083_009"", ""insurance_083_010"", ""insurance_083_011"", ""insurance_083_012"", ""insurance_083_013"", ""insurance_083_014"", ""insurance_083_015"", ""insurance_083_016"", ""insurance_083_017"", ""insurance_083_018"", ""insurance_083_019"", ""insurance_083_020"", ""insurance_083_021"", ""insurance_083_022"", ""insurance_083_023"", ""insurance_083_024"", ""insurance_083_025"", ""insurance_083_026"", ""insurance_083_027"", ""insurance_083_028"", ""insurance_083_029"", ""insurance_083_030"", ""insurance_083_031"", ""insurance_083_032"", ""insurance_083_033"", ""insurance_083_034"", ""insurance_083_035"", ""insurance_083_036"", ""insurance_083_037"", ""insurance_083_038"", ""insurance_083_039"", ""insurance_083_040"", ""insurance_083_041"", ""insurance_083_042"", ""insurance_083_043"", ""insurance_083_044"", ""insurance_083_045"", ""insurance_083_046"", ""insurance_083_047"", ""insurance_083_048"", ""insurance_083_049"", ""insurance_083_050"", ""insurance_083_051"", ""insurance_083_052"", ""insurance_083_053"", ""insurance_083_054"", ""insurance_083_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes. I need to do something about lowering my premiumiss I recently lost my job and just can't afford the payments anymore. I don't want to change companies. I've been with you guys for years."", ""I'm sorry to hear you lost your job. Let's see what we can do."", ""Okay. Thank you."", ""May I have your first and last name?"", ""It's Maria Sanchez."", ""Thank you, Maria. Do you happen to have your customer number?"", ""I think so. Let me check my purse."", ""Okay. Take your time."", ""It's one two three four five six seven eight."", ""Perfect, and can you verify your date of birth please?"", ""It's seven twenty six nineteen eighty nine."", ""Thank you, Maria. I have you pulled up here. Which policy were you looking at reducing the payment on? Life or Auto?"", ""the auto policy. I don't want to change my life insurance."", ""Okay. It looks like you're on the Complete plan. Does that sound correct?"", ""Yes it was the highest one."", ""Okay. We do have two options with lower payments how much lower did you need to go?"", ""Well I don't want to lose too much coverage."", ""If you're looking to lower the price I would recommend just going one lower to the Preferred plan."", ""How much different is that one?"", ""It lowers your premium by around sixty dollars per month or five hundred per year."", ""And what do I lose in coverage?"", ""Well going from the Complete to the Preferred your comp and collision deductibles go up to seven hundred fifty from two hundred fifty."", ""Okay."", ""And you lose the emergency roadside assistance."", ""That's okay I haven't used that anyway."", ""Yeah unless you travel a lot, we find a lot of people remove that option."", ""I don't travel anywhere . Just to and from work."", ""I definitely understand that ."", ""Is there any other plan that's lower?"", ""Yes. We also have the Basic plan that's one hundred twenty less per month, but it's a significan't loss of coverage."", ""that's a lot less. What does it cover?"", ""Your deductible goes up to one thousand and you no longer have rental car or emergency roadside."", ""Oh Okay. That's a big difference."", ""Yes. If you're not looking to lose that much coverage I would still recommend the Preferred."", ""As much as I hate to do it. I have to go with the first one I just can't afford the other."", ""The Basic? I completely understand."", ""Yes that one."", ""Okay to confirm you want to change your plan from the Complete to the Basic. Is that correct?"", ""Yes."", ""Okay I will go ahead and change that for you."", ""Okay. When will I see that in my bill?"", ""You should see a prorated payment change once it processes."", ""Okay. When will that be?"", ""It usually only takes one to two business days."", ""Oh. Okay. Great."", ""We have grace kelly lover at hotmail dot com on file for you. Is that still correct?"", ""Yes that's right."", ""Okay. I have made the requested changes and I have sent you an email confirmation."", ""Thank you."", ""No problem! Was there anything else I could do for you today?"", ""No that's all!"", ""Great. There will be a brief survey after the call if you don't mind filling that out about your service."", ""I will."", ""Perfect. Enjoy your day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
84,"{""dialogue_id"": ""084"", ""turns"": {""turn_id"": [""insurance_084_000"", ""insurance_084_001"", ""insurance_084_002"", ""insurance_084_003"", ""insurance_084_004"", ""insurance_084_005"", ""insurance_084_006"", ""insurance_084_007"", ""insurance_084_008"", ""insurance_084_009"", ""insurance_084_010"", ""insurance_084_011"", ""insurance_084_012"", ""insurance_084_013"", ""insurance_084_014"", ""insurance_084_015"", ""insurance_084_016"", ""insurance_084_017"", ""insurance_084_018"", ""insurance_084_019"", ""insurance_084_020"", ""insurance_084_021"", ""insurance_084_022"", ""insurance_084_023"", ""insurance_084_024"", ""insurance_084_025"", ""insurance_084_026"", ""insurance_084_027"", ""insurance_084_028"", ""insurance_084_029"", ""insurance_084_030"", ""insurance_084_031"", ""insurance_084_032"", ""insurance_084_033"", ""insurance_084_034"", ""insurance_084_035"", ""insurance_084_036"", ""insurance_084_037"", ""insurance_084_038"", ""insurance_084_039"", ""insurance_084_040"", ""insurance_084_041"", ""insurance_084_042"", ""insurance_084_043"", ""insurance_084_044"", ""insurance_084_045"", ""insurance_084_046"", ""insurance_084_047"", ""insurance_084_048"", ""insurance_084_049"", ""insurance_084_050"", ""insurance_084_051"", ""insurance_084_052"", ""insurance_084_053"", ""insurance_084_054"", ""insurance_084_055"", ""insurance_084_056"", ""insurance_084_057"", ""insurance_084_058"", ""insurance_084_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Hey I currently have life and health insurance with you guys and I recently got a quote for auto insurance that I would like to go ahead and enroll in."", ""Perfect! I'm glad you're taking advantage of our auto policies as well."", ""Absolutely, you guys have been great."", ""I'm glad to hear that. Let's start with your first and last name."", ""It's Mary Smith."", ""Thanks for that, Mary. Do you know your customer ID?"", ""Let's see if I can find that."", ""Take your time."", ""Would it be on like any of my other bills?"", ""Yes it should be on any policy bill that you have from us."", ""Okay. Where at on the bill?"", ""It should be in the upper left corner on the life bill and the health bill should have it in the bottom right corner."", ""Is it the eight digit number?"", ""Yes."", ""There it is. Sorry that took so long."", ""It's okay."", ""Alright it's one two three four five six seven eight."", ""Great, and for security purposes can you verify your date of birth for me?"", ""It's June first nineteen eighty four."", ""Perfect. So give me one second to pull up your quote history and I'll be able to finalize that enrollment."", ""No problem."", ""Alright so it looks like you were quoted for the Preferred Auto plan is that correct?"", ""Yes."", ""And we still want to go with that package?"", ""Yes."", ""Great, so it looks like the annual total due would be fifteen hundred."", ""Can I pay it monthly?"", ""Yes we can set up a monthly plan."", ""Are there any fees for that?"", ""Yes there is a three dollar per month processing fee for the monthly payment."", ""That's fine."", ""Okay so your first payment today would be one hundred twenty eight dollars."", ""And that includes the fee?"", ""Yes."", ""Okay. That's fine."", ""How would you like to pay?"", ""By credit card."", ""Okay. I'll just need that sixteen digit card number, expiration date, and CVV code."", ""Okay. the card number is one two three four five six seven eight three two two one four seven six two."", ""Okay."", ""The expiration date is June of twenty four and the what kind of code?"", ""The security code on the back of the card."", ""Oh. It's three three two."", ""Perfect. So to confirm we are going to make a one time charge to the card ending in four seven six two in the amount of one hundred twenty eight dollars."", ""Yes."", ""Great. I've gone ahead and posted that for you."", ""Thank you."", ""You're welcome. We have Mary underscore Smith at gmail dot com as your email. Is that still correct?"", ""Yes, that's correct."", ""Okay, Mary. I've gone ahead and sent an email confirmation as well."", ""Okay."", ""Was there anything else I could do for you?"", ""No I think that was all."", ""Well thanks for choosing us. There will be a brief survey at the end of the call to rate your experience today."", ""Okay."", ""It will begin as soon as I disconnect. You have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
85,"{""dialogue_id"": ""085"", ""turns"": {""turn_id"": [""insurance_085_000"", ""insurance_085_001"", ""insurance_085_002"", ""insurance_085_003"", ""insurance_085_004"", ""insurance_085_005"", ""insurance_085_006"", ""insurance_085_007"", ""insurance_085_008"", ""insurance_085_009"", ""insurance_085_010"", ""insurance_085_011"", ""insurance_085_012"", ""insurance_085_013"", ""insurance_085_014"", ""insurance_085_015"", ""insurance_085_016"", ""insurance_085_017"", ""insurance_085_018"", ""insurance_085_019"", ""insurance_085_020"", ""insurance_085_021"", ""insurance_085_022"", ""insurance_085_023"", ""insurance_085_024"", ""insurance_085_025"", ""insurance_085_026"", ""insurance_085_027"", ""insurance_085_028"", ""insurance_085_029"", ""insurance_085_030"", ""insurance_085_031"", ""insurance_085_032"", ""insurance_085_033"", ""insurance_085_034"", ""insurance_085_035"", ""insurance_085_036"", ""insurance_085_037"", ""insurance_085_038"", ""insurance_085_039"", ""insurance_085_040"", ""insurance_085_041"", ""insurance_085_042"", ""insurance_085_043"", ""insurance_085_044"", ""insurance_085_045"", ""insurance_085_046"", ""insurance_085_047"", ""insurance_085_048"", ""insurance_085_049"", ""insurance_085_050"", ""insurance_085_051"", ""insurance_085_052"", ""insurance_085_053"", ""insurance_085_054"", ""insurance_085_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I need to check my account balance with you guys. I don't think I've paid my bill this month so I need to make sure."", ""Okay. I can definitely help with that."", ""Great I've been worried about it. I don't want to be late with you guys."", ""Well let's check it out. May I have your first and last name please?"", ""It's Mary Rochester."", ""Thank you, Mary. Do you know your customer ID?"", ""It's one three four five two six seven eight eight."", ""Great. for security purposes can you tell me your date of birth?"", ""It's May third nineteen seventy."", ""Thank you for that."", ""You're welcome."", ""So I'm looking at your policies here. Which one did you want to check the balance on?"", ""The auto policy please. The rest are on auto pay."", ""Okay. One second while I get that pulled up."", ""Okay."", ""How's your day going so far?"", ""It's good. I can't complain, ready for the weekend."", ""Me too. Definitely ready for the weekend."", ""It'll be here before you know it."", ""I hope so. Alright so it's finally loaded here for me."", ""Okay."", ""I do show that a payment is due July twenty ninth in the amount of two hundred eighty five dollars."", ""Oh no. I did forget. Did I get a late fee?"", ""No it looks like you're still in your grace period."", ""Great."", ""Would you like to go ahead and make that payment while we're on the phone?"", ""Sure!"", ""How would you like to pay today?"", ""Can I use my bank account."", ""Sure that's not a problem."", ""Okay."", ""What is your routing and account number?"", ""Let me get my checkbook, hang on."", ""Take your time."", ""Okay what did you say you needed first?"", ""The routing and account number."", ""Okay the routing number is one two three four five six seven eight nine."", ""Great. And the account number?"", ""It's four five six seven seven eight two three two one."", ""Perfect, and this is a checking account, correct?"", ""Yes it is."", ""Great. So just to confirm we will be making a one time payment of two hundred eighty five dollars that will be charged today."", ""Yes."", ""Alright I have that processed. Is your email still doxie lover ninety nine at aol dot com."", ""Yes it is."", ""Great. I've got that done for you and I've sent a confirmation email."", ""Perfect! Thank you so much."", ""You're very welcome. Was there anything else I could do for you today?"", ""No I think that's it."", ""Great. There will be a short survey after the call that will have you rate your experience today."", ""Okay."", ""It will start as soon as I disconnect."", ""That's fine."", ""Have a good day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
86,"{""dialogue_id"": ""086"", ""turns"": {""turn_id"": [""insurance_086_000"", ""insurance_086_001"", ""insurance_086_002"", ""insurance_086_003"", ""insurance_086_004"", ""insurance_086_005"", ""insurance_086_006"", ""insurance_086_007"", ""insurance_086_008"", ""insurance_086_009"", ""insurance_086_010"", ""insurance_086_011"", ""insurance_086_012"", ""insurance_086_013"", ""insurance_086_014"", ""insurance_086_015"", ""insurance_086_016"", ""insurance_086_017"", ""insurance_086_018"", ""insurance_086_019"", ""insurance_086_020"", ""insurance_086_021"", ""insurance_086_022"", ""insurance_086_023"", ""insurance_086_024"", ""insurance_086_025"", ""insurance_086_026"", ""insurance_086_027"", ""insurance_086_028"", ""insurance_086_029"", ""insurance_086_030"", ""insurance_086_031"", ""insurance_086_032"", ""insurance_086_033"", ""insurance_086_034"", ""insurance_086_035"", ""insurance_086_036"", ""insurance_086_037"", ""insurance_086_038"", ""insurance_086_039"", ""insurance_086_040"", ""insurance_086_041"", ""insurance_086_042"", ""insurance_086_043"", ""insurance_086_044"", ""insurance_086_045"", ""insurance_086_046"", ""insurance_086_047"", ""insurance_086_048"", ""insurance_086_049"", ""insurance_086_050"", ""insurance_086_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hello there. I heard you guys do pet insurance and I just thought that was the neatest thing. Do you think I could get a quote on a policy?"", ""Of course you can! We love to insure pets."", ""Well good. I've always thought that it was a great product."", ""I agree. Pets are amazing but can get expensive."", ""I completely agree. Just last year alone I spent like fourteen hundred dollars on vet bills!"", ""That's crazy. We definitely need to get you a quote ."", ""Perfect. What do you need from me?"", ""May I have your first and last name please?"", ""It's Mary Lou Salter."", ""Thank you, Mary Lou. Do you already have a policy with us?"", ""I sure do. I got life and auto with you all."", ""Perfect. Do you know your customer ID?"", ""Yes I do. It's one two three four five six seven eight."", ""Great, and for security purposes can I get your date of birth?"", ""It's May second nineteen seventy four."", ""Perfect. I've got you pulled up here. Now I'll just need to ask you some questions about the pet you want to insure."", ""Okay go ahead."", ""What kind of pet do you have?"", ""It's a dog."", ""Great! I love dogs."", ""Me too. She's my whole world."", ""What kind of dog is she?"", ""She's a mutt. We got her down at the shelter."", ""Okay so she's mixed breed?"", ""Yeah."", ""How old is she?"", ""She's two whole years old."", ""Just a baby then."", ""She acts like it all the time ."", ""Oh I'm sure . What is her weight?"", ""She's about twenty two pounds."", ""Perfect. And does she have any health issues?"", ""No she got a little stomach bug last year and that cost us a little bit but other than that she's been healthy."", ""Good deal. Give me just a moment to enter all this in and I'll have you some numbers, okay?"", ""Sure."", ""Alright we have two options for you. We have Petcare Basic which just covers your major expenses and medical bills and Petcare Preferred which covers medication and vet visits."", ""What's the price difference for both?"", ""The Petcare Basic is five hundred per year and the Petcare Preferred is one thousand."", ""That's not too bad."", ""We have your email as mary lou loves you at gmail dot com. Is that still good?"", ""Yes that's still good."", ""Okay I've sent you an email with those two options so you can take a look at the differences."", ""Well great! Thank you."", ""You're welcome. Would you like to go ahead and enroll in one today?"", ""No not at the moment I want to talk to my husband about it and see what he thinks."", ""That's not a problem at all. What other questions could I answer for you today?"", ""That's going to be it."", ""Well I hope you have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
87,"{""dialogue_id"": ""087"", ""turns"": {""turn_id"": [""insurance_087_000"", ""insurance_087_001"", ""insurance_087_002"", ""insurance_087_003"", ""insurance_087_004"", ""insurance_087_005"", ""insurance_087_006"", ""insurance_087_007"", ""insurance_087_008"", ""insurance_087_009"", ""insurance_087_010"", ""insurance_087_011"", ""insurance_087_012"", ""insurance_087_013"", ""insurance_087_014"", ""insurance_087_015"", ""insurance_087_016"", ""insurance_087_017"", ""insurance_087_018"", ""insurance_087_019"", ""insurance_087_020"", ""insurance_087_021"", ""insurance_087_022"", ""insurance_087_023"", ""insurance_087_024"", ""insurance_087_025"", ""insurance_087_026"", ""insurance_087_027"", ""insurance_087_028"", ""insurance_087_029"", ""insurance_087_030"", ""insurance_087_031"", ""insurance_087_032"", ""insurance_087_033"", ""insurance_087_034"", ""insurance_087_035"", ""insurance_087_036"", ""insurance_087_037"", ""insurance_087_038"", ""insurance_087_039"", ""insurance_087_040"", ""insurance_087_041"", ""insurance_087_042"", ""insurance_087_043"", ""insurance_087_044"", ""insurance_087_045"", ""insurance_087_046"", ""insurance_087_047"", ""insurance_087_048"", ""insurance_087_049"", ""insurance_087_050"", ""insurance_087_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is Rita Wilson, customer ID one two three four five six seven eight, and I need to add someone to my life insurance plan."", ""Okay Rita. I'd be more than happy to help you with that."", ""Great."", ""May I have your date of birth for security purposes?"", ""Yes it's May thirtieth nineteen eighty two."", ""Great. Thank you."", ""You're welcome."", ""So you want to add a dependent to your life insurance plan, is that correct?"", ""Right. We just adopted a baby and I need to make sure she's on there."", ""Well congratulations on the new addition!"", ""Thanks."", ""Do you have your life insurance policy number?"", ""Hang on and let me see if I can find it real quick."", ""No problem. Take your time."", ""Where would I be able to find that?"", ""It should be on your monthly bill."", ""Oh okay. Where at on the bill. I'm looking now."", ""It's in the upper left corner."", ""Oh there it is. It's one two three four five six seven eight."", ""Great. Thank you for that. May I have you child's first and last name?"", ""Yeah her name is Maggie Wilson."", ""And is that m. a. g. g. y.?"", ""No it's m. a. g. g. i. e."", ""Great and what is her date of birth?"", ""It is March third twenty twenty."", ""Perfect. Does she have any health issues?"", ""No not so far, she's been healthy."", ""Well that's always a good thing!"", ""Definitely."", ""Alright, so I've gone ahead and added Maggie as a dependent to your health insurance plan. Would you like a confirmation email?"", ""Yes please."", ""Is your email still Rita underscore wilson eighty two at hotmail dot com?"", ""Yes it is."", ""Great. I've gone ahead and sent that out to you."", ""Thank you. How much will this make my bill go up?"", ""It looks like there will be a change of thirty five dollars per month."", ""Oh that's not too bad."", ""Not at all! Was there anything else we could do for you today?"", ""Does that change the due date at all?"", ""No ma'am. Your renewal and bill due dates will remain the same for the policy."", ""Great."", ""What else can I answer for you?"", ""I think that's all today."", ""Well great. Again congratulations on the new baby."", ""Thank you."", ""There will be a brief survey at the end of the call that rates your experience today. Would you like to take that?"", ""Sure."", ""Great. It will start as soon as I disconnect, just hold on the line for me."", ""Okay."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
88,"{""dialogue_id"": ""088"", ""turns"": {""turn_id"": [""insurance_088_000"", ""insurance_088_001"", ""insurance_088_002"", ""insurance_088_003"", ""insurance_088_004"", ""insurance_088_005"", ""insurance_088_006"", ""insurance_088_007"", ""insurance_088_008"", ""insurance_088_009"", ""insurance_088_010"", ""insurance_088_011"", ""insurance_088_012"", ""insurance_088_013"", ""insurance_088_014"", ""insurance_088_015"", ""insurance_088_016"", ""insurance_088_017"", ""insurance_088_018"", ""insurance_088_019"", ""insurance_088_020"", ""insurance_088_021"", ""insurance_088_022"", ""insurance_088_023"", ""insurance_088_024"", ""insurance_088_025"", ""insurance_088_026"", ""insurance_088_027"", ""insurance_088_028"", ""insurance_088_029"", ""insurance_088_030"", ""insurance_088_031"", ""insurance_088_032"", ""insurance_088_033"", ""insurance_088_034"", ""insurance_088_035"", ""insurance_088_036"", ""insurance_088_037"", ""insurance_088_038"", ""insurance_088_039"", ""insurance_088_040"", ""insurance_088_041"", ""insurance_088_042"", ""insurance_088_043"", ""insurance_088_044"", ""insurance_088_045"", ""insurance_088_046"", ""insurance_088_047"", ""insurance_088_048"", ""insurance_088_049"", ""insurance_088_050"", ""insurance_088_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey there. I'm shopping around for some condo insurance and was hoping to get a quote from you guys."", ""I'd be happy to help with that."", ""Great."", ""May I have your first and last name?"", ""It's Michael Brown."", ""Thanks, Michael. Do you mind if I ask you a few questions so we can get your quote started?"", ""Not at all."", ""What's the address for you condo?"", ""It's forty two thirty three First Street unit three eighty."", ""Mm-hmm."", ""Pensacola, Florida."", ""Okay and the zip code?"", ""Three two five three five."", ""Great. Thank you for that."", ""You're welcome."", ""What is your date of birth?"", ""It's July fifteenth nineteen eighty."", ""Great and do you know the estimated value of the condominium?"", ""It's around four hundred twenty two thousand."", ""Awesome. When were you looking for the policy to start?"", ""My policy with my current insurance ends on August first so I would need this one to start August second."", ""Okay great. Give me just a moment to enter this information and I should have some numbers for you, okay?"", ""Sure."", ""Alright so we have two very good options for you today."", ""Okay."", ""We have the Condo Basic and the Condo Preferred plans."", ""What do they cover?"", ""The Condo Basic covers all of your expenses in the event of a disaster and it covers seventy five percent of the value of your belongings."", ""Okay and the Condo Preferred?"", ""It covers the same as the basic but you also get replacement housing assistance in the form of us paying for a hotel room if you cannot occupy your condo."", ""What's the price difference?"", ""The Condo Basic costs five hundred per year."", ""Okay."", ""And the Condo Preferred costs six hundred per year."", ""That's not bad at all."", ""No sir. For just a little bit more you could have hotel costs reimbursed."", ""Yeah I like that."", ""Would you like me to put you in touch with an agent to get you started?"", ""I can't right now but they can call me tomorrow."", ""Okay perfect. What's a good number to reach you at?"", ""It's going to be eight five zero three two two four seven six two."", ""Perfect, and what's a good time to reach out to you?"", ""Probably around three."", ""Great. We will have someone call you then."", ""Awesome. Thank you."", ""You're welcome. Was there anything else we could do for you today?"", ""No I think that's it."", ""Perfect. Enjoy your day sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
89,"{""dialogue_id"": ""089"", ""turns"": {""turn_id"": [""insurance_089_000"", ""insurance_089_001"", ""insurance_089_002"", ""insurance_089_003"", ""insurance_089_004"", ""insurance_089_005"", ""insurance_089_006"", ""insurance_089_007"", ""insurance_089_008"", ""insurance_089_009"", ""insurance_089_010"", ""insurance_089_011"", ""insurance_089_012"", ""insurance_089_013"", ""insurance_089_014"", ""insurance_089_015"", ""insurance_089_016"", ""insurance_089_017"", ""insurance_089_018"", ""insurance_089_019"", ""insurance_089_020"", ""insurance_089_021"", ""insurance_089_022"", ""insurance_089_023"", ""insurance_089_024"", ""insurance_089_025"", ""insurance_089_026"", ""insurance_089_027"", ""insurance_089_028"", ""insurance_089_029"", ""insurance_089_030"", ""insurance_089_031"", ""insurance_089_032"", ""insurance_089_033"", ""insurance_089_034"", ""insurance_089_035"", ""insurance_089_036"", ""insurance_089_037"", ""insurance_089_038"", ""insurance_089_039"", ""insurance_089_040"", ""insurance_089_041"", ""insurance_089_042"", ""insurance_089_043"", ""insurance_089_044"", ""insurance_089_045"", ""insurance_089_046"", ""insurance_089_047"", ""insurance_089_048"", ""insurance_089_049"", ""insurance_089_050"", ""insurance_089_051"", ""insurance_089_052"", ""insurance_089_053"", ""insurance_089_054"", ""insurance_089_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes I need to file a claim for a doctor visit."", ""Okay. I'd be more than happy to assist you with that today. May I have your first and last name?"", ""It's Rita Armstrong."", ""Thank you, Rita. Do you happen to know your customer ID?"", ""Yes let me get it out of my purse. Hang on."", ""Okay. Take your time."", ""Okay it's one two three four five six seven eight."", ""Perfect. Thank you for that."", ""You're welcome."", ""For security purposes can you tell me your date of birth?"", ""It's January eighth nineteen sixty two."", ""Perfect. I've got your information pulled up here."", ""Great."", ""To start the claim I'll just need your group number from your insurance card."", ""Okay. it's three seven nine three B."", ""Thank you. Can you tell me the name of the person insured?"", ""It's my husband Duke Armstrong."", ""Thank you. do you have any additional insurance, Rita?"", ""What do you mean?"", ""Like do you have any insurance just in your name, maybe from like another employer?"", ""Oh! No just this kind."", ""Okay no problem. We just always check because if we can't cover all of it another insurance company can sometimes pick it up."", ""Oh okay."", ""What doctor did you go to?"", ""It was Doctor King."", ""Perfect. And what was the reason for the visit?"", ""It was an annual check up."", ""How much was the total bill?"", ""Hang on and let me go get it."", ""Okay."", ""It was four hundred seventy two dollars."", ""And how much did you pay out of pocket?"", ""I paid them fifty dollars."", ""Thank you for that information."", ""You're welcome."", ""We have your email as Rita underscore Armstrong sixty six at gmail dot com as your email. Is that correct?"", ""Yes that's me."", ""Okay great. I'm going to send you a link to upload the bill from the doctor and the receipt where you paid so we can get this processed for you."", ""Okay."", ""Can you verify that you received that email?"", ""Yes. It looks like I have it right here."", ""Great. All you'll have to do now is follow that link. It'll ask you to upload those documents."", ""Can I just take a picture of them on my phone?"", ""Yes. You should be able to follow that link using your phone and then just snap a photo of them."", ""Oh okay. That seems easy enough."", ""Yes. Just make sure they're legible because if they're not it may cause a delay in payment."", ""I can do that."", ""Great. Was there anything else I could do for you today?"", ""No. I think that's all."", ""Awesome. There will be a brief survey after I disconnect that will ask you about your experience today. Do you mind filling that out?"", ""No I don't mind."", ""Great. It'll start as soon as I disconnect."", ""Okay."", ""Have a great day, goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
90,"{""dialogue_id"": ""090"", ""turns"": {""turn_id"": [""insurance_090_000"", ""insurance_090_001"", ""insurance_090_002"", ""insurance_090_003"", ""insurance_090_004"", ""insurance_090_005"", ""insurance_090_006"", ""insurance_090_007"", ""insurance_090_008"", ""insurance_090_009"", ""insurance_090_010"", ""insurance_090_011"", ""insurance_090_012"", ""insurance_090_013"", ""insurance_090_014"", ""insurance_090_015"", ""insurance_090_016"", ""insurance_090_017"", ""insurance_090_018"", ""insurance_090_019"", ""insurance_090_020"", ""insurance_090_021"", ""insurance_090_022"", ""insurance_090_023"", ""insurance_090_024"", ""insurance_090_025"", ""insurance_090_026"", ""insurance_090_027"", ""insurance_090_028"", ""insurance_090_029"", ""insurance_090_030"", ""insurance_090_031"", ""insurance_090_032"", ""insurance_090_033"", ""insurance_090_034"", ""insurance_090_035"", ""insurance_090_036"", ""insurance_090_037"", ""insurance_090_038"", ""insurance_090_039"", ""insurance_090_040"", ""insurance_090_041"", ""insurance_090_042"", ""insurance_090_043"", ""insurance_090_044"", ""insurance_090_045"", ""insurance_090_046"", ""insurance_090_047"", ""insurance_090_048"", ""insurance_090_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning. Thank you for calling Rivertown Insurance. My name is Susan how may I help you?"", ""Hi Susan, my name is Jane. I need to add a dependent to my insurance plan."", ""Ok Susan. I can take care of that for you. First, may I get your full name and policy number?"", ""Yep, my full name is Susan Jones and let me see here there it is. My policy number is three six two nine nine eight seven."", ""Thank you susan. I'll just pull up your file, please hold a moment."", ""Okay."", ""Alright, I have your file here. You want to add a dependant to you policy? Is that correct?"", ""Yes, we just had a baby, so I need to get her added to the plan"", ""Congratulations! a boy or a girl?"", ""A girl! we were hoping for a girl. As you can see we've had three boys. Rolled the dice one last time and won! "", ""Well, she'll have lots of big brothers to watch out for her."", ""I'm sure she'll end up ruling the roost."", ""Okay Susan, lets get her added, we'll start with her name."", ""Sure, her full name is Stevie Lynne Jones."", ""Could you spell that for me?"", ""Yep s. t. e. v. i. e. middle name l.y. n. n. e. and Jones conventional spelling on that j. o. n. e. s."", ""Stevie for a girl, that's unusual."", ""Yeah, we are big Stevie Nicks fans "", ""Okay, and her birthdate?"", ""July one st twenty twenty-one."", ""Alright then, so she will be enrolled on your plan as of her birthdate. With the same coverages."", ""Perfect. Thank you. Will there be an increase in the premium?"", ""No, you already have the Family Coverage, once you had the first child, your premiums don't increase with additional child dependants."", ""Okay, good. I knew there wasn't an increase for the boys, but I wasn't sure how many we could add before we jumped up to being a big family or something like that."", ""I'd say you're definitely a big family now, but there are no limits on how big you get."", ""I think we're done."", ""So the paperwork will be submitted today and you'll receive the documents by email. Is sjones at gmail dot com still the correct email address?"", ""Yep, that's the one."", ""Great. Thank you. You will receive her identy card in the next week or so with her ID number. If you need to use the plan before you receive the card just use your card. There is a one month grace period for that."", ""Okay, I wondered, good. She has a checkup next Tuesday."", ""No problem at all. The coverage will be in place."", ""Good. Okay. I think that's it then? Do you need any more information?"", ""Let me just quickly check everything. One moment."", ""Okay"", ""While I have you on the phone, I'll just confirm you're at the same address. I have you at one two five Grand Street, Summervill PA. Is that correct?"", ""Yep. still there."", ""and your zipcode is seven seven four nine three eight?"", ""oh? jeez, no. It's seven seven four nine three six. Has that been wrong all this time? I never noticed on the mail, it always seemed to get here."", ""I'll change that right now. I'm surprised the mail got there too."", ""Thank you, I'm glad you checked that."", ""Okay, that's all changed."", ""Okay, any other details?"", ""I'll just confirm your phone number, and that should be it."", ""No problem. three oh five eight eight four nine six two seven. That's my mobile number, we've cancelled the land line a few years ago."", ""Yes, that's the one I have. So that's it. All done. Did you have any questions?"", ""Nope. I'm good. Thanks for your help."", ""My pleasure. Congratulations again. Thank you for using Rivertown Insurance and have a great rest of your day."", ""You too! It's a lovely day. I'll get out for a walk"", ""Good idea! Have a great day Susan. Bye bye"", ""Thanks! Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
91,"{""dialogue_id"": ""091"", ""turns"": {""turn_id"": [""insurance_091_000"", ""insurance_091_001"", ""insurance_091_002"", ""insurance_091_003"", ""insurance_091_004"", ""insurance_091_005"", ""insurance_091_006"", ""insurance_091_007"", ""insurance_091_008"", ""insurance_091_009"", ""insurance_091_010"", ""insurance_091_011"", ""insurance_091_012"", ""insurance_091_013"", ""insurance_091_014"", ""insurance_091_015"", ""insurance_091_016"", ""insurance_091_017"", ""insurance_091_018"", ""insurance_091_019"", ""insurance_091_020"", ""insurance_091_021"", ""insurance_091_022"", ""insurance_091_023"", ""insurance_091_024"", ""insurance_091_025"", ""insurance_091_026"", ""insurance_091_027"", ""insurance_091_028"", ""insurance_091_029"", ""insurance_091_030"", ""insurance_091_031"", ""insurance_091_032"", ""insurance_091_033"", ""insurance_091_034"", ""insurance_091_035"", ""insurance_091_036"", ""insurance_091_037"", ""insurance_091_038"", ""insurance_091_039"", ""insurance_091_040"", ""insurance_091_041"", ""insurance_091_042"", ""insurance_091_043"", ""insurance_091_044"", ""insurance_091_045"", ""insurance_091_046"", ""insurance_091_047"", ""insurance_091_048"", ""insurance_091_049"", ""insurance_091_050"", ""insurance_091_051"", ""insurance_091_052"", ""insurance_091_053"", ""insurance_091_054"", ""insurance_091_055"", ""insurance_091_056"", ""insurance_091_057"", ""insurance_091_058"", ""insurance_091_059"", ""insurance_091_060"", ""insurance_091_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello may I speak with David Green, please?"", ""May I ask who is calling?"", ""This is John Brown, I'm an agent with Rivertown Insurance following up with you on a request to enroll in an auto insurance plan."", ""Oh okay. This is David."", ""Great! How are you doing today?"", ""I'm good so far. How are you?"", ""I'm doing well. So our rep told me that you were interested in signing up for our Complete Auto plan, is that correct?"", ""Yes that'd be great."", ""Perfect. I just need to collect some basic information from you before we can get started. Is that okay?"", ""That's fine."", ""Perfect. I have two five one three six three four seven two four listed as your preferred number. Is that still accurate?"", ""Yes it is."", ""And David underscore Green at gmail dot com as your preferred email?"", ""Yes."", ""Great. What is your social security number and date of birth?"", ""It's four three seven two four two two three two."", ""Mm-hmm."", ""Date of birth is three seven ninety."", ""Awesome. Thanks for that."", ""You're welcome."", ""What is the best street address for you?"", ""Okay it's going to be four five nine Spring Street."", ""Okay."", ""Century, Florida."", ""Mm-hmm."", ""Three two five three five."", ""Perfect. To finalize your profile I'll just need to create a security question for you."", ""Oh let's use my mother's maiden name. That's what I use on everything and it'll be easier to remember."", ""I definitely understand. I always use my pet's name that way I don't forget."", ""Yeah it's sad we have to do that with all the criminals in the world."", ""Yes but it's good we have an added layer of protection."", ""That's true."", ""What would you like the answer to be?"", ""it's Jones."", ""Great. I have that recorded. Did you have any questions about the Complete Auto plan before I finalized your enrollment?"", ""Yeah do I get any discounts for paying annually compared to if I broke it up into installments?"", ""Yes actually you save about thirty six dollars a year because of processing fees."", ""Okay. Then that's the way I want to go then."", ""We can definitely do that."", ""Great."", ""Perfect. Your total comes out to be two thousand dollars even."", ""Great can I pay over the phone?"", ""Absolutely. I'll just need your debit or credit card number, your expiration date, and your CVV code."", ""Okay hang on and let me get it."", ""Take your time."", ""Okay I have it ready."", ""Perfect. What's that card number?"", ""It's one two three four five six seven eight eight seven six five #four two three three."", ""Okay and the expiration date?"", ""It's twelve twenty four and the security code is one two three."", ""Perfect. So to confirm we are enrolling you in the Complete Auto plan and making a one time payment of two thousand dollars. Do you accept?"", ""Yes."", ""Great. I've gone ahead and got that processed for you. Was there anything else I can do?"", ""Yeah when will I get proof of insurance?"", ""In your confirmation email there will be information on how to log in to our website to print proof immediately otherwise it will come in the mail."", ""Oh okay. That's good."", ""Anything else, sir?"", ""That's all."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
92,"{""dialogue_id"": ""092"", ""turns"": {""turn_id"": [""insurance_092_000"", ""insurance_092_001"", ""insurance_092_002"", ""insurance_092_003"", ""insurance_092_004"", ""insurance_092_005"", ""insurance_092_006"", ""insurance_092_007"", ""insurance_092_008"", ""insurance_092_009"", ""insurance_092_010"", ""insurance_092_011"", ""insurance_092_012"", ""insurance_092_013"", ""insurance_092_014"", ""insurance_092_015"", ""insurance_092_016"", ""insurance_092_017"", ""insurance_092_018"", ""insurance_092_019"", ""insurance_092_020"", ""insurance_092_021"", ""insurance_092_022"", ""insurance_092_023"", ""insurance_092_024"", ""insurance_092_025"", ""insurance_092_026"", ""insurance_092_027"", ""insurance_092_028"", ""insurance_092_029"", ""insurance_092_030"", ""insurance_092_031"", ""insurance_092_032"", ""insurance_092_033"", ""insurance_092_034"", ""insurance_092_035"", ""insurance_092_036"", ""insurance_092_037"", ""insurance_092_038"", ""insurance_092_039"", ""insurance_092_040"", ""insurance_092_041"", ""insurance_092_042"", ""insurance_092_043"", ""insurance_092_044"", ""insurance_092_045"", ""insurance_092_046"", ""insurance_092_047"", ""insurance_092_048"", ""insurance_092_049"", ""insurance_092_050"", ""insurance_092_051"", ""insurance_092_052"", ""insurance_092_053"", ""insurance_092_054"", ""insurance_092_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yes my name is Jack and I got a flyer for you guys saying that you offere homeowner's insurance in my area and I just wanted to see what you could offer me."", ""I'd be happy to help you out with that Jack."", ""Great."", ""Do you mind giving me your last name?"", ""It's Hall."", ""Thanks for that. To get you an accurate homeowner's quote I'll just need to ask you a few questions."", ""That's fine."", ""What is the address of the home?"", ""It's three two two First Street, Pensacola, Florida three two five zero one."", ""And your date of birth?"", ""It's July second nineteen eighty two."", ""Perfect. What is the estimated value of the home?"", ""It was recently appraised at four hundred thirty two thousand."", ""Great. Now we do have a couple of different options here for you based on what you're looking for as far as coverage goes."", ""Okay."", ""We have a Basic Home plan that costs twelve hundred per year. It covers your property and some of your personal belongings and the wind deductible is ten percent of the repairs estimated."", ""What else?"", ""The next one is the Preferred Home plan. It costs sixteen hundred per year. It covers your property, eighty percent of your personal belongings value, and the wind deductible is four thousand dollars."", ""Okay and the is there more?"", ""Yes. The last one we have is the Complete Home plan. It's two thousand per year and it covers all of your personal belongings and the wind deductible is only one thousand."", ""That one sounds the best for what I need."", ""Great. Would you like to go ahead and enroll?"", ""I have a couple more questions first."", ""Okay great. What can I answer for you?"", ""Do you guys offer monthly plans or do you have to pay at one time?"", ""You can choose to pay monthly or annually."", ""And are there any extra charges for paying monthly?"", ""Yes there is a ten dollar processing fee for every monthly payment."", ""That's not too bad."", ""No sir it's competitive for the market."", ""Yes. Also do you guys have a way to like just take it out of my you know bank account?"", ""Yes we do offer automatic billing where you don't have to think about it."", ""And if I buy a policy will it be effective like immediately or is there a waiting period?"", ""It would be effective on the day you pay for the policy."", ""Okay."", ""Was there anything else I could answer for you?"", ""No. I think I want to go ahead with it."", ""Okay great. Do you prefer for the agent to call you or contact you by email?"", ""Let me give you both just in case I can't get to my phone when they call."", ""Okay. What is your phone number?"", ""It's two five one three two two four seven six eight."", ""Okay and your email?"", ""It's steelers fan sixty two at gmail dot com."", ""Thank you is there a certain time you'd like them to call?"", ""Can they call me today at four p.m.?"", ""Yes it looks like I have an agent available to call you then."", ""Great."", ""Okay so to confirm I will have an agent call you at four p.m. at the number ending in four seven six eight to enroll you in one of our homeowner plans."", ""Yes."", ""Great. Was there anything else I could do for you?"", ""No that's all."", ""Okay. Enjoy the rest of your day sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
93,"{""dialogue_id"": ""093"", ""turns"": {""turn_id"": [""insurance_093_000"", ""insurance_093_001"", ""insurance_093_002"", ""insurance_093_003"", ""insurance_093_004"", ""insurance_093_005"", ""insurance_093_006"", ""insurance_093_007"", ""insurance_093_008"", ""insurance_093_009"", ""insurance_093_010"", ""insurance_093_011"", ""insurance_093_012"", ""insurance_093_013"", ""insurance_093_014"", ""insurance_093_015"", ""insurance_093_016"", ""insurance_093_017"", ""insurance_093_018"", ""insurance_093_019"", ""insurance_093_020"", ""insurance_093_021"", ""insurance_093_022"", ""insurance_093_023"", ""insurance_093_024"", ""insurance_093_025"", ""insurance_093_026"", ""insurance_093_027"", ""insurance_093_028"", ""insurance_093_029"", ""insurance_093_030"", ""insurance_093_031"", ""insurance_093_032"", ""insurance_093_033"", ""insurance_093_034"", ""insurance_093_035"", ""insurance_093_036"", ""insurance_093_037"", ""insurance_093_038"", ""insurance_093_039"", ""insurance_093_040"", ""insurance_093_041"", ""insurance_093_042"", ""insurance_093_043"", ""insurance_093_044"", ""insurance_093_045"", ""insurance_093_046"", ""insurance_093_047"", ""insurance_093_048"", ""insurance_093_049"", ""insurance_093_050"", ""insurance_093_051"", ""insurance_093_052"", ""insurance_093_053"", ""insurance_093_054"", ""insurance_093_055"", ""insurance_093_056"", ""insurance_093_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hi yes. My name is Jasmine Glover and I need to get proof of insurance sent to me."", ""Hi Jasmine. I'd be happy to help with that. Do you have your customer number?"", ""No I don't. I'm sorry."", ""That's okay. We can verify you a different way."", ""Perfect."", ""May I have your date of birth please?"", ""It's one twenty two nineteen eighty four."", ""Thank you for that. I will also need your full social and the phone number on the account."", ""My social is one two three four five six seven eight nine and what else did you need?"", ""The phone number on the account."", ""Oh. It's two five one three seven nine one two three four."", ""Perfect. Thank you for that, Jasmine. For security purposes can you tell me your mother's maiden name?"", ""Yes it's Green."", ""Thank you. I've got your account pulled up here. Which policy were you needing proof for?"", ""The auto policy I have."", ""Okay. I can definitely do that for you. Would you like it mailed, texted, or sent by email?"", ""Can I do mail and email?"", ""Yes we can do that for you. We have your email as Jasmine Glover eighty four at gmail dot com. Is that still correct?"", ""No actually it should be Jasmine Glover designs at gmail dot com now."", ""Okay. I will get that updated. Can you also verify your address for me?"", ""Yes. It's one two three Pineapple Lane Brewton Alabama three six four four one."", ""That's Pineapple as one word or two?"", ""It's one word. p. i. n. e. a. p. p. l. e."", ""Great thank you."", ""How long does it take to get the proof?"", ""The email should go out automatically and the physical copy you should receive in two business days."", ""Okay. is it sent by like regular mail or FedEx?"", ""We will FedEx it to you. I will have a tracking number for you shortly."", ""Great. Is there a cost for that?"", ""Yes. It's seven ninety nine for two day delivery. Is that okay?"", ""That's fine."", ""How would you like to pay today? Card or bank account?"", ""I can use my card. What do you need from it?"", ""I'll just need the sixteen digit card number, the security code and the expiration date."", ""Hang on and let me get it out of my purse."", ""Take your time."", ""Okay it's one two three four five six seven eight nine nine nine nine."", ""Great. And the expiration date and security code on the back?"", ""It's twelve twenty four and the security code is one two three."", ""Okay thank you. To confirm we're going to do a one time charge of seven dollars and ninety nine cents for the expedited delivery of your proof of insurance."", ""Yes. I confirm."", ""Thank you. I have that processed for you. Can you verify that you received the email."", ""Yes. Let me get logged in really quick."", ""No worries."", ""Yes I got it."", ""Great! Are you ready for the tracking number?"", ""Yes. Go ahead."", ""It's three three four four five five six six seven seven."", ""I got it. Thank you!"", ""You're welcome. Was there anything else I could do for you today?"", ""No I think that's all."", ""Perfect. There will be a brief survey after the call to rate your experience. Do you mind holding to take it?"", ""That's fine."", ""Great. It'll start right after I disconnect."", ""Okay."", ""Have a great day. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
94,"{""dialogue_id"": ""094"", ""turns"": {""turn_id"": [""insurance_094_000"", ""insurance_094_001"", ""insurance_094_002"", ""insurance_094_003"", ""insurance_094_004"", ""insurance_094_005"", ""insurance_094_006"", ""insurance_094_007"", ""insurance_094_008"", ""insurance_094_009"", ""insurance_094_010"", ""insurance_094_011"", ""insurance_094_012"", ""insurance_094_013"", ""insurance_094_014"", ""insurance_094_015"", ""insurance_094_016"", ""insurance_094_017"", ""insurance_094_018"", ""insurance_094_019"", ""insurance_094_020"", ""insurance_094_021"", ""insurance_094_022"", ""insurance_094_023"", ""insurance_094_024"", ""insurance_094_025"", ""insurance_094_026"", ""insurance_094_027"", ""insurance_094_028"", ""insurance_094_029"", ""insurance_094_030"", ""insurance_094_031"", ""insurance_094_032"", ""insurance_094_033"", ""insurance_094_034"", ""insurance_094_035"", ""insurance_094_036"", ""insurance_094_037"", ""insurance_094_038"", ""insurance_094_039"", ""insurance_094_040"", ""insurance_094_041"", ""insurance_094_042"", ""insurance_094_043"", ""insurance_094_044"", ""insurance_094_045"", ""insurance_094_046"", ""insurance_094_047"", ""insurance_094_048"", ""insurance_094_049"", ""insurance_094_050"", ""insurance_094_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hi I got a notice in the mail saying I was past due. I must have forgot to send you guys a check this month. I need to go ahead and fix that if you can help me please."", ""I'd be happy to help with that."", ""Great."", ""May I have your first and last name please?"", ""It's Karen Jenkins."", ""Thank you, Karen. Do you know your customer ID?"", ""I don't off the top of my head."", ""It should be on the letter your received in the mail. Do you still have that?"", ""I sure do. Hang on and let me grab it."", ""Perfect. Take your time."", ""Is it the one that starts with the number one?"", ""Yes it is."", ""Okay it's one two three seven two four five nine."", ""Perfect and can you verify your date of birth for me?"", ""Sure it's June ninth nineteen eighty two."", ""Thank you for that."", ""No problem."", ""So it looks like you are past due by just a few days so there were no late fees on the account."", ""Oh thank goodness."", ""Would you like to go ahead and pay by phone?"", ""Is there an extra charge?"", ""No ma'am there is no charge to pay by phone with me."", ""Then yeah let's go ahead and do that."", ""Okay how would you like to pay today?"", ""You guys take checks?"", ""Yes ma'am we can use your bank account information."", ""Okay let's do that."", ""Okay great. I'll just need your account number and routing number, please."", ""Alright then my routing number is two six three two eight one six nine five."", ""Mm-hmm."", ""The account number is one two zero zero zero zero two six three two two four."", ""Perfect and you said this was a checking account?"", ""Yes it is."", ""And Karen, we have your email on file as boy mom three two four and gmail dot com. Is that still accurate?"", ""Yes."", ""Great so to confirm we're going to make a one time payment in the amount of two hundred forty two dollars from the account ending in one six nine five."", ""Yes."", ""Alright I've gone ahead and made that payment for you and sent you a confirmation to your email."", ""Great when is the next one due?"", ""It will be due on August twenty fourth."", ""Okay awesome. Thank you so much."", ""You're very welcome. Was there anything else I could do for you today?"", ""No I think that's all for now."", ""Good deal. There will be a brief survey at the end of the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Great the survey will start as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
95,"{""dialogue_id"": ""095"", ""turns"": {""turn_id"": [""insurance_095_000"", ""insurance_095_001"", ""insurance_095_002"", ""insurance_095_003"", ""insurance_095_004"", ""insurance_095_005"", ""insurance_095_006"", ""insurance_095_007"", ""insurance_095_008"", ""insurance_095_009"", ""insurance_095_010"", ""insurance_095_011"", ""insurance_095_012"", ""insurance_095_013"", ""insurance_095_014"", ""insurance_095_015"", ""insurance_095_016"", ""insurance_095_017"", ""insurance_095_018"", ""insurance_095_019"", ""insurance_095_020"", ""insurance_095_021"", ""insurance_095_022"", ""insurance_095_023"", ""insurance_095_024"", ""insurance_095_025"", ""insurance_095_026"", ""insurance_095_027"", ""insurance_095_028"", ""insurance_095_029"", ""insurance_095_030"", ""insurance_095_031"", ""insurance_095_032"", ""insurance_095_033"", ""insurance_095_034"", ""insurance_095_035"", ""insurance_095_036"", ""insurance_095_037"", ""insurance_095_038"", ""insurance_095_039"", ""insurance_095_040"", ""insurance_095_041"", ""insurance_095_042"", ""insurance_095_043"", ""insurance_095_044"", ""insurance_095_045"", ""insurance_095_046"", ""insurance_095_047"", ""insurance_095_048"", ""insurance_095_049"", ""insurance_095_050"", ""insurance_095_051"", ""insurance_095_052"", ""insurance_095_053"", ""insurance_095_054"", ""insurance_095_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yeah I think I've locked myself out of my account online. I can't remember the password."", ""Oh no. I'm sorry to hear that. I'll be more than happy to assist you with that."", ""Great."", ""May I have your first and last name?"", ""It's Jack Crenshaw."", ""Thank you, Jack. Do you know your customer ID?"", ""Yes it's one two three four five six seven eight."", ""Thank you for that and now I just need your date of birth."", ""It's the eighth of October nineteen sixty nine."", ""Great. Now since we are reseting your password I'll need the answer to your security question."", ""Okay."", ""What is your mother's maiden name?"", ""It's Singleton."", ""Thank you. Alright so I do see here that the account has been locked due to too many attempts with an incorrect password."", ""Yeah I've tried everything I can think of."", ""No problem. It's a pretty simple fix."", ""That's good to hear."", ""I will need to send you a reset password link."", ""Okay."", ""Is Jack underscore Crenshaw sixty nine at hotmail dot com still a good email?"", ""Yes it is."", ""Okay. I've gone ahead and sent that out to you. Can you verify that you've received it?"", ""Hang on and let me get logged in."", ""Take your time."", ""Yes I've got it."", ""Great. Now you'll click the link in the email and it should open a new tab and ask you for some basic information."", ""Okay. Let's see. It looks like it's going there."", ""Great. Now fill in the requested information."", ""Okay."", ""Is everything filled in?"", ""Yes."", ""Great now you'll just select next on the bottom right of the screen."", ""Okay it says select new password."", ""Great. So you'll just create a new password. It has to have at least one capital letter, a number, and a symbol."", ""Okay."", ""Just let me know when you've got that."", ""Okay."", ""Still doing okay?"", ""Yes I changed it."", ""Great. Now let's go back to the homepage to see if you can get logged in with the new password."", ""Okay."", ""Were you able to log in?"", ""I sure was! Thank you so much."", ""You're very welcome. Was there anything else I could do for you today?"", ""No, I think that was everything I needed for right now."", ""Great. Also, remember that you can change your password anytime by selecting forgot my password on the homepage."", ""Oh that's good to know."", ""Yes sir. There will be a brief survey at the end of this call to rate your experience today."", ""Okay."", ""Please hold for the survey after I disconnect."", ""Okay."", ""Have a great day, sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
96,"{""dialogue_id"": ""096"", ""turns"": {""turn_id"": [""insurance_096_000"", ""insurance_096_001"", ""insurance_096_002"", ""insurance_096_003"", ""insurance_096_004"", ""insurance_096_005"", ""insurance_096_006"", ""insurance_096_007"", ""insurance_096_008"", ""insurance_096_009"", ""insurance_096_010"", ""insurance_096_011"", ""insurance_096_012"", ""insurance_096_013"", ""insurance_096_014"", ""insurance_096_015"", ""insurance_096_016"", ""insurance_096_017"", ""insurance_096_018"", ""insurance_096_019"", ""insurance_096_020"", ""insurance_096_021"", ""insurance_096_022"", ""insurance_096_023"", ""insurance_096_024"", ""insurance_096_025"", ""insurance_096_026"", ""insurance_096_027"", ""insurance_096_028"", ""insurance_096_029"", ""insurance_096_030"", ""insurance_096_031"", ""insurance_096_032"", ""insurance_096_033"", ""insurance_096_034"", ""insurance_096_035"", ""insurance_096_036"", ""insurance_096_037"", ""insurance_096_038"", ""insurance_096_039"", ""insurance_096_040"", ""insurance_096_041"", ""insurance_096_042"", ""insurance_096_043"", ""insurance_096_044"", ""insurance_096_045"", ""insurance_096_046"", ""insurance_096_047"", ""insurance_096_048"", ""insurance_096_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yeah I need to cancel automatic payments. You guys have been overcharging me."", ""I'm sorry for the inconvenience. I'd be more than happy to help you out."", ""It's more than an inconvenience, you're taking my money."", ""I can definitely understand why you'd be frustrated, may I have your first and last name so I can pull up your information?"", ""It's Sandra Smith."", ""Thank you Sandra, do you know your customer ID?"", ""It's one two three four five six seven eight."", ""Perfect, and for security purposes can you verify your date of birth?"", ""It's January second nineteen seventy nine."", ""Great. which policy were you wanting to cancel the automatic payments on?"", ""The car."", ""So your Auto Preferred plan?"", ""Yes."", ""Okay, will the cancellation be permanent or did you just want to stop it temporarily?"", ""Permanent. You guys can't handle auto pay so I'm going to just have to do it myself."", ""Alright. I have your email as sandra says twenty two at gmail dot com. Is that still good?"", ""Yes."", ""Okay, Sandra, I've cancelled your automatic payment permanently effective immediately."", ""Great. So this month's payment isn't going to come out automatically?"", ""No. It has been stopped."", ""Great. So who is going to give me my money back for over billing?"", ""For that I will need to open a case with our billing department so they can look into that for you."", ""That's fine."", ""Alright can you tell me what month it was that you were over billed?"", ""You charged me twice in June."", ""Did the payments come out on the same day?"", ""Yes they did."", ""What day was that?"", ""It was June fifteenth. There were two same amount withdrawals."", ""Okay, Sandra, I've submitted your case to our billing team and I have a claim number for you whenever you're ready."", ""Okay what is it."", ""It's one two three four five six seven eight nine nine."", ""Fine. When will I hear back about it?"", ""It usually takes one business day to hear back. Do you prefer phone or email?"", ""I prefer phone."", ""Okay I will make a note of that as well."", ""Will I get a copy of what you sent to them?"", ""Yes. I will go ahead and send you a confirmation email for the case as well."", ""Fine."", ""Was there anything else I could do for you today?"", ""When is my next bill due so I know to pay it?"", ""Your next bill will be due on July thirty first."", ""Okay."", ""Was there anything else I could answer for you?"", ""No."", ""Okay well I hope you enjoy the rest of your day."", ""Whatever."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
97,"{""dialogue_id"": ""097"", ""turns"": {""turn_id"": [""insurance_097_000"", ""insurance_097_001"", ""insurance_097_002"", ""insurance_097_003"", ""insurance_097_004"", ""insurance_097_005"", ""insurance_097_006"", ""insurance_097_007"", ""insurance_097_008"", ""insurance_097_009"", ""insurance_097_010"", ""insurance_097_011"", ""insurance_097_012"", ""insurance_097_013"", ""insurance_097_014"", ""insurance_097_015"", ""insurance_097_016"", ""insurance_097_017"", ""insurance_097_018"", ""insurance_097_019"", ""insurance_097_020"", ""insurance_097_021"", ""insurance_097_022"", ""insurance_097_023"", ""insurance_097_024"", ""insurance_097_025"", ""insurance_097_026"", ""insurance_097_027"", ""insurance_097_028"", ""insurance_097_029"", ""insurance_097_030"", ""insurance_097_031"", ""insurance_097_032"", ""insurance_097_033"", ""insurance_097_034"", ""insurance_097_035"", ""insurance_097_036"", ""insurance_097_037"", ""insurance_097_038"", ""insurance_097_039"", ""insurance_097_040"", ""insurance_097_041"", ""insurance_097_042"", ""insurance_097_043"", ""insurance_097_044"", ""insurance_097_045"", ""insurance_097_046"", ""insurance_097_047"", ""insurance_097_048"", ""insurance_097_049"", ""insurance_097_050"", ""insurance_097_051"", ""insurance_097_052"", ""insurance_097_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yes. I was just in an accident."", ""I'm sorry to hear that. Is everyone okay?"", ""Yes. I just need to report it so I can file a claim once I get it cleared."", ""I can definitely assist you with that. Are you in a safe place to answer the questions?"", ""Yes."", ""Great. May I have your first and last name please?"", ""It's Jared Brown."", ""Thank you, Jarod. Do you know your customer ID?"", ""Hang on it's in my app. Let me get it."", ""Take your time."", ""It's three two two four seven six eight two."", ""And for security purposes can you give me your date of birth?"", ""It's June second nineteen ninety."", ""Great. Now I need a description of what happened."", ""Okay I was driving down the road southbound "", ""Mm-hmm."", ""And I was going through a light and it was green and "", ""Okay and this was how long ago?"", ""about thirty minutes ago."", ""Okay. Sorry continue."", ""Yeah so I went through the intersection and this car ran the red light and t-boned me."", ""Were you able to get their information?"", ""Yes."", ""Great what is their first and last name?"", ""It's Lisa Sellers."", ""And what insurance company do they use?"", ""Progressive."", ""Did you get their policy number?"", ""Yes it's one two three seven six two four seven two two."", ""Great. Did they give you a contact number for them?"", ""Yes it's three two one four seven five eight six seven seven."", ""Thank you for that. Do you have your driver's license number handy?"", ""Yes it's in my wallet. One second."", ""No problem."", ""It's three two two four seven six eight four."", ""Okay. I have everything recorded here for us."", ""Okay. What happens next?"", ""I'll submit this over to our claims representatives and one of them will reach out to you to start the claim."", ""Okay."", ""What's a good contact number to reach you at?"", ""It's two five one three seven six eight two four seven."", ""Is there a particular time of day that is best to contact you?"", ""It's gonna be probably better in the afternoon."", ""Okay. I've made a note for that."", ""Thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""No that's all."", ""Great. I'm glad you're okay."", ""Me too."", ""Try to enjoy the rest of your day."", ""Thank you."", ""You're welcome. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
98,"{""dialogue_id"": ""098"", ""turns"": {""turn_id"": [""insurance_098_000"", ""insurance_098_001"", ""insurance_098_002"", ""insurance_098_003"", ""insurance_098_004"", ""insurance_098_005"", ""insurance_098_006"", ""insurance_098_007"", ""insurance_098_008"", ""insurance_098_009"", ""insurance_098_010"", ""insurance_098_011"", ""insurance_098_012"", ""insurance_098_013"", ""insurance_098_014"", ""insurance_098_015"", ""insurance_098_016"", ""insurance_098_017"", ""insurance_098_018"", ""insurance_098_019"", ""insurance_098_020"", ""insurance_098_021"", ""insurance_098_022"", ""insurance_098_023"", ""insurance_098_024"", ""insurance_098_025"", ""insurance_098_026"", ""insurance_098_027"", ""insurance_098_028"", ""insurance_098_029"", ""insurance_098_030"", ""insurance_098_031"", ""insurance_098_032"", ""insurance_098_033"", ""insurance_098_034"", ""insurance_098_035"", ""insurance_098_036"", ""insurance_098_037"", ""insurance_098_038"", ""insurance_098_039"", ""insurance_098_040"", ""insurance_098_041"", ""insurance_098_042"", ""insurance_098_043"", ""insurance_098_044"", ""insurance_098_045"", ""insurance_098_046"", ""insurance_098_047"", ""insurance_098_048"", ""insurance_098_049"", ""insurance_098_050"", ""insurance_098_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes I need to check the balance on my policy and possibly pay a bill if the payment is due."", ""I'd be happy to assist you with that today."", ""Great."", ""May I have your first and last name please?"", ""It's Sheila Green."", ""Thank you, Sheila. Do you know your customer ID?"", ""I sure don't. I'm so sorry."", ""That's okay. I can look you up a different way using other information."", ""Okay. Perfect."", ""What's your social security number?"", ""It's three three three four two seven six two two."", ""Thank you, and your date of birth?"", ""It's four twenty nineteen eighty two."", ""Thank you. Do you know the telephone number associated with the account?"", ""Yes it's two five one three two three four seven six two."", ""And for security purposes can you verify your mother's maiden name?"", ""Sure. It's Caldwell."", ""Great. So which policy would you like the balance for?"", ""The life insurance policy."", ""Your Universal Life plan?"", ""Yes."", ""The current balance is one thousand two hundred dollars and a payment of two hundred dollars is due tomorrow."", ""Okay great. Can I go ahead and pay that?"", ""The monthly payment or the remainder of the premium?"", ""Just the monthly payment."", ""Sure thing. How would you like to pay today? Bank account or card?"", ""Bank account."", ""Perfect. I'll just need the routing and account number to start."", ""The routing number is two six three two eight one six nine five."", ""Okay."", ""The account number is one two zero zero zero three six two four five two."", ""Thank you. is this a checking or savings account?"", ""It's a checking account."", ""And is your email still sheila underscore green at gmail dot com?"", ""Yes it is."", ""Great. So just to confirm we're going to make a one time payment in the amount of two hundred dollars from the account ending in four five two?"", ""Yes."", ""Alright. I've gone ahead and made that payment and sent a confirmation email to you as well."", ""Okay I've been having trouble with my email. Do you mind holding for a second while I see if I got it?"", ""No problem."", ""Okay yeah it looks like I got it."", ""Great. Was there anything else I could do for you today?"", ""No I think that was it for today."", ""Awesome. There will be a brief survey to rate your experience today after the call. Would you mind participating?"", ""Sure why not."", ""Okay. It will begin as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance"", ""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
99,"{""dialogue_id"": ""099"", ""turns"": {""turn_id"": [""insurance_099_000"", ""insurance_099_001"", ""insurance_099_002"", ""insurance_099_003"", ""insurance_099_004"", ""insurance_099_005"", ""insurance_099_006"", ""insurance_099_007"", ""insurance_099_008"", ""insurance_099_009"", ""insurance_099_010"", ""insurance_099_011"", ""insurance_099_012"", ""insurance_099_013"", ""insurance_099_014"", ""insurance_099_015"", ""insurance_099_016"", ""insurance_099_017"", ""insurance_099_018"", ""insurance_099_019"", ""insurance_099_020"", ""insurance_099_021"", ""insurance_099_022"", ""insurance_099_023"", ""insurance_099_024"", ""insurance_099_025"", ""insurance_099_026"", ""insurance_099_027"", ""insurance_099_028"", ""insurance_099_029"", ""insurance_099_030"", ""insurance_099_031"", ""insurance_099_032"", ""insurance_099_033"", ""insurance_099_034"", ""insurance_099_035"", ""insurance_099_036"", ""insurance_099_037"", ""insurance_099_038"", ""insurance_099_039"", ""insurance_099_040"", ""insurance_099_041"", ""insurance_099_042"", ""insurance_099_043"", ""insurance_099_044"", ""insurance_099_045"", ""insurance_099_046"", ""insurance_099_047"", ""insurance_099_048"", ""insurance_099_049"", ""insurance_099_050"", ""insurance_099_051"", ""insurance_099_052"", ""insurance_099_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hi there I need to see if a payment has been credited to my account."", ""I'd be more than happy to help with that. May I have your first and last name?"", ""It's Kim Burrows."", ""Thank you, Kim. Do you have your customer ID handy?"", ""Let me see if I can find it real quick."", ""Take your time."", ""I actually don't have it on me."", ""That's okay. We can look you up using other information."", ""Great."", ""May I have your full social and date of birth?"", ""It's four two four three nine four seven two two."", ""Mm-hmm."", ""And date of birth is October twenty nine nineteen ninety four."", ""Great, and the phone number associated with the account?"", ""It's two five one three seven two four nine two two."", ""Perfect, and for security purposes can you verify your mother's maiden name?"", ""It's Rogers."", ""Alright, I've got you pulled up here. You wanted to know if a payment has posted to your account, correct?"", ""Yes."", ""Which policy would you like me to check?"", ""It's the life policy that I'm looking for."", ""Let's see. I don't see any recent payments for that policy."", ""Then there's a problem because it already came out of my bank account."", ""Alright, then we definitely need to let the billing department know."", ""Yes."", ""What day did the payment clear your bank?"", ""It was July twenty second."", ""Okay. What I will do is go ahead and submit the issue to our billing department. They will research it and find a solution for you."", ""Okay."", ""We have kim underscore burrows at hotmail dot com. Is that still a good email?"", ""Yes it is."", ""Okay. Please hold for one second while I get this submitted."", ""Okay."", ""Alright, Kim. I have a claim number for you whenever you're ready."", ""Go ahea."", ""It's one two three four five six seven eight nine nine."", ""Okay."", ""I'll go ahead and send an email copy of the information I sent to our billing team so you can see."", ""Okay. What's the turnaround time for this usually?"", ""It usually takes one business day to see a reply on the case."", ""Okay. Will I get any late fees because of this?"", ""You should not be charged any late fees. If you see one on your statement please let our billing team know so they can correct it."", ""Okay."", ""Was there anything else I could do for you today?"", ""No I think that's all."", ""Okay great. There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Okay, please hold on the line. Once I disconnect the survey will start."", ""That's fine."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
100,"{""dialogue_id"": ""100"", ""turns"": {""turn_id"": [""insurance_100_000"", ""insurance_100_001"", ""insurance_100_002"", ""insurance_100_003"", ""insurance_100_004"", ""insurance_100_005"", ""insurance_100_006"", ""insurance_100_007"", ""insurance_100_008"", ""insurance_100_009"", ""insurance_100_010"", ""insurance_100_011"", ""insurance_100_012"", ""insurance_100_013"", ""insurance_100_014"", ""insurance_100_015"", ""insurance_100_016"", ""insurance_100_017"", ""insurance_100_018"", ""insurance_100_019"", ""insurance_100_020"", ""insurance_100_021"", ""insurance_100_022"", ""insurance_100_023"", ""insurance_100_024"", ""insurance_100_025"", ""insurance_100_026"", ""insurance_100_027"", ""insurance_100_028"", ""insurance_100_029"", ""insurance_100_030"", ""insurance_100_031"", ""insurance_100_032"", ""insurance_100_033"", ""insurance_100_034"", ""insurance_100_035"", ""insurance_100_036"", ""insurance_100_037"", ""insurance_100_038"", ""insurance_100_039"", ""insurance_100_040"", ""insurance_100_041"", ""insurance_100_042"", ""insurance_100_043"", ""insurance_100_044"", ""insurance_100_045"", ""insurance_100_046"", ""insurance_100_047"", ""insurance_100_048"", ""insurance_100_049"", ""insurance_100_050"", ""insurance_100_051"", ""insurance_100_052"", ""insurance_100_053"", ""insurance_100_054"", ""insurance_100_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yes my house was damaged in the last hurricane and I need to file a claim. I've been a customer for years so I hope it doesn't mess up my rates."", ""Oh no. I'm sorry to hear that. Let me get a little bit more information from so we can file that claim."", ""Okay."", ""May I have your first and last name?"", ""It's Jerry Sanchez."", ""Thank you Jerry. Do you know your customer number?"", ""I don't actually I'm sorry."", ""That's okay! We can look you up a different way."", ""Okay awesome."", ""May I have your full social and your date of birth?"", ""Yes my social is four two four three eight nine nine nine nine."", ""Mm-hmm."", ""And my date of birth is June second ninety eighty five."", ""Great. Thank you for that information."", ""You're welcome."", ""What is the phone number associated with the account?"", ""It's eight five zero seven one two three seven seven seven."", ""Perfect. And for security purposes can you tell me your mother's maiden name?"", ""It's Green."", ""Okay I've got your information pulled up here so we can start on that claim."", ""Okay."", ""You said it was damaged in the hurricane correct?"", ""Yes. We got hit pretty hard here. Did you guys have any damage?"", ""No we got lucky. Just a little bit of rain."", ""That's good."", ""Yes it is. What day did you notice the damage?"", ""It was right after the storm so that was July third."", ""Thank you, and what time do you think the damage occurred?"", ""We heard some of it around one a.m."", ""Okay. this is a single family home right?"", ""It's actually a townhome."", ""Thank you. Can you verify the address on your account?"", ""It's sixteen sixty Barnacle Drive Flomaton Alabama three six four four one."", ""Okay. Good. What type of damage did you have?"", ""There is some damage to the gutters and we lost some siding on the front of the house."", ""Was there any flood damage?"", ""No the water wasn't too bad. It was just from the wind."", ""Okay. Thank you. It looks like your hurricane deductible is two percent of the estimated cost to fix the damage."", ""That's not too bad I guess."", ""No sir. Some of them actually go up to ten percent."", ""Wow."", ""The next step in the process is for me to send out an adjuster to survey the damage."", ""Okay."", ""Is there a day and time that would be good for you?"", ""How about July eigth at two p.m."", ""Okay. I have that set up for you."", ""Great. Thank you. Will I need to be there or can anyone be there?"", ""Anyone over the age of eightteen can be there."", ""Perfect."", ""Were there any other questions I could answer for you?"", ""No I think that's it."", ""Great. Again I'm sorry to hear of your damage if you need anything else feel free to give us a call."", ""Thank you. I appreciate that."", ""Goodbye, sir."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
101,"{""dialogue_id"": ""101"", ""turns"": {""turn_id"": [""insurance_101_000"", ""insurance_101_001"", ""insurance_101_002"", ""insurance_101_003"", ""insurance_101_004"", ""insurance_101_005"", ""insurance_101_006"", ""insurance_101_007"", ""insurance_101_008"", ""insurance_101_009"", ""insurance_101_010"", ""insurance_101_011"", ""insurance_101_012"", ""insurance_101_013"", ""insurance_101_014"", ""insurance_101_015"", ""insurance_101_016"", ""insurance_101_017"", ""insurance_101_018"", ""insurance_101_019"", ""insurance_101_020"", ""insurance_101_021"", ""insurance_101_022"", ""insurance_101_023"", ""insurance_101_024"", ""insurance_101_025"", ""insurance_101_026"", ""insurance_101_027"", ""insurance_101_028"", ""insurance_101_029"", ""insurance_101_030"", ""insurance_101_031"", ""insurance_101_032"", ""insurance_101_033"", ""insurance_101_034"", ""insurance_101_035"", ""insurance_101_036"", ""insurance_101_037"", ""insurance_101_038"", ""insurance_101_039"", ""insurance_101_040"", ""insurance_101_041"", ""insurance_101_042"", ""insurance_101_043"", ""insurance_101_044"", ""insurance_101_045"", ""insurance_101_046"", ""insurance_101_047"", ""insurance_101_048"", ""insurance_101_049"", ""insurance_101_050"", ""insurance_101_051"", ""insurance_101_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning. Thank you for calling Rivertown Insurance. My name is Jane, how may I help you today?"", ""Hi Jane. I'd like to get a quote for insuring my vehicle"", ""Okay. I can help you with that. May I have your first name?"", ""Oh, of course sorry, my name is Susan."", ""Hi Susan. So to get started. Are you aware of the automobile insurance packages we have?"", ""No, it's my first car, so I'm just calling around to get some idea of what different companies offer. A co worker said that they use your company. So I figured I might as well start with you."", ""Great! I hope they are happy with their coverage. It's nice to be recommended."", ""She was happy with her coverage. It's why I'm calling "", ""Okay, well to get started. We offer three different packages for auto coverage. The Basic package, the Preferred package and the Complete package."", ""Okay."", ""I'll go through the coverages with you. The Basic package is our most economical package. It covers damages received in auto accidents. It provides a lower level of liability insurance."", ""What's that, liability insurance?"", ""Well, it is the amount we will pay out to someone if they are injured in an accident caused by your vehicle."", ""Oh, okay. You said a lower level. So there's a limit that you'd pay out for that?"", ""Yes, the Basic package will cover your for two hundred thousand dollars of liability."", ""That's not a lot? Is it? What happens if they have like serious injuries?"", ""You would be responsible for any amount over two hundred thousand dollars."", ""Yikes. That doesn't sound like much. What's the next level?"", ""The Preferred package has a higher liability level, which will cover you for up to one million dollars of liability. It also has Comprehensive coverage which covers you for vandalism and repairs for incidents that were your fault."", ""Okay, that sounds better. You said there was three levels? What is the highest level of coverage?"", ""Yes, we have three levels. The highest level of coverage is our Complete package. That includes two million dollars of liability insurance, the Comprehensive coverage and also includes windshield repair due to being hit with a stone, or other object that hits your windshield, like a baseball, or tree branch. It also includes Loss of Use, so you would be covered for a rental vehicle if yours was in for repair, or deemed undriveable. You also get roadside assistance for things like a dead battery or running out of fuel."", ""Wow! that sounds like a lot more coverage. I'm sure the premium goes way up for that package?"", ""Yes, well, not a lot. The Basic package is one thousand dollars per year. The Preferred package is one thousand five hundred dollars a year, and our complete package is two thousand dollars per year."", ""Big difference between Basic and Complete."", ""Yes, there is definitely a difference in premiumiss but a significant value in benefits. Do you drive a lot?"", ""Yeah, well, I will be. I was taking the bus, but I now I will be driving to work, out and about on weekends. That kind of thing."", ""I see. So of course the more you're driving, the more risk there is for something to happen. The biggest thing is the liability. One at fault accident with a serious injury to the other party can really be expensive. Just in medical costs."", ""Yeah, no kidding."", ""I always recommend at least the Preferred package if you will be driving a lot."", ""Yeah, I understand."", ""The Complete package offers valuable coverage for things like glass coverage and loss of use. Those may not be something you are needing right now. May I ask where you live?"", ""sure. I'm at seventeen thirty-two Allison Street. Summerville Maine."", ""Is that a single residence, or an apartment?"", ""It's an apartment, unit three oh five."", ""Okay, thank you, I'm just going to pull up the reported crime incidences in your area. Do you mind holding a minute?"", ""No, not at all, thank you."", ""Hi again Susan, thank you for holding."", ""Hi, no problem."", ""So I pulled the crime statistics from our database, which are current to last week. I see that there is a higher than normal rate of automobile vandalism and theft in your area. So things like someone breaking into a vehicle, or theft, or vandalism like someone keying the paint job, that kind of thing."", ""Oh, jeez. Really?"", ""Yes, its not the worst in your town, by far, but it does have a higher than average rate. So coverage for things like vandalism and glass coverage might be something you want to consider."", ""Okay, yeah. What is the deductible for a claim?"", ""You would pay the first five hundred dollars for any claim submitted."", ""Am I allowed more than one claim?"", ""Yes, you would be covered for all claims submitted in the year of coverage."", ""Okay, that's good. Would my premium go up the next year if I submitted a claim?"", ""Potentially, it would depend on the circumstance of the claim. We won't know the answer to that until a claim has been submitted and paid out."", ""Okay. Well, Thank you for all the information. I am going to call a couple other insurance companies, just to compare, but you've been really helpful and thank you so much for explaining it all to me."", ""Absolutely my pleasure. Thank you for calling and considering Rivertown for your insurance, congratulations on getting your first car!"", ""I saved up a long time, I'm so excited, no more riding the bus! I don't get it until next week, so I might be calling back to get coverage."", ""I hope we can be of service. Take care Susan, have a great rest of your day."", ""You too! Thanks again, bye for now."", ""My pleasure, bye for now""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
102,"{""dialogue_id"": ""102"", ""turns"": {""turn_id"": [""insurance_102_000"", ""insurance_102_001"", ""insurance_102_002"", ""insurance_102_003"", ""insurance_102_004"", ""insurance_102_005"", ""insurance_102_006"", ""insurance_102_007"", ""insurance_102_008"", ""insurance_102_009"", ""insurance_102_010"", ""insurance_102_011"", ""insurance_102_012"", ""insurance_102_013"", ""insurance_102_014"", ""insurance_102_015"", ""insurance_102_016"", ""insurance_102_017"", ""insurance_102_018"", ""insurance_102_019"", ""insurance_102_020"", ""insurance_102_021"", ""insurance_102_022"", ""insurance_102_023"", ""insurance_102_024"", ""insurance_102_025"", ""insurance_102_026"", ""insurance_102_027"", ""insurance_102_028"", ""insurance_102_029"", ""insurance_102_030"", ""insurance_102_031"", ""insurance_102_032"", ""insurance_102_033"", ""insurance_102_034"", ""insurance_102_035"", ""insurance_102_036"", ""insurance_102_037"", ""insurance_102_038"", ""insurance_102_039"", ""insurance_102_040"", ""insurance_102_041"", ""insurance_102_042"", ""insurance_102_043"", ""insurance_102_044"", ""insurance_102_045"", ""insurance_102_046"", ""insurance_102_047"", ""insurance_102_048"", ""insurance_102_049"", ""insurance_102_050"", ""insurance_102_051"", ""insurance_102_052"", ""insurance_102_053"", ""insurance_102_054"", ""insurance_102_055"", ""insurance_102_056"", ""insurance_102_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yeah I got a notice in the mail offering a discount for new policies and I was in the market for new life insurance so I was wondering if maybe I could get some information about that."", ""Great I can definitely help with that. Do you currently have any policies with us?"", ""Yes I have several. I have condo, pet, and auto insurance through you guys."", ""Okay so you were looking to get a quote to add a life policy due to our multi-policy discount flyer?"", ""Yes."", ""Perfect. May I have your first and last name to get started?"", ""Yeah my first name is John and my last name is Sellers and my customer ID is one two three four five six seven eight."", ""Thank you for that, John. For security purposes can you verify your date of birth?"", ""My date of birth is June third nineteen eighty nine."", ""Thanks for that. To get a life quote I need to ask a few "", ""Go ahead and ask whatever you want. I'm an open book."", ""Okay. Sounds good. Let's start with what state you reside in."", ""I live in Florida."", ""Perfect. I hear it's a beautiful state."", ""It is in some spots but some spots are really run down and don't look that great. A lot of tourists too."", ""Yeah I can #imagine that would get annoying."", ""Oh definitely it makes traffic crazy."", ""I bet. You identify as male, correct?"", ""Yes."", ""Okay and what is your height and weight?"", ""I'm five nine and I weigh one hundred sixty pounds."", ""And how would you describe your health?"", ""I would say I'm pretty healthy I haven't had any "", ""So you don't have any pre-existing conditions?"", ""No."", ""Good to hear. How much coverage were you looking for?"", ""I think I'd be okay with about two hundred fifty thousand."", ""Were you thinking basic term life, whole life, or universal life."", ""I definitely want to do whole life because it can earn cash value."", ""Perfect."", ""I think it does right?"", ""Yes. A whole life policy can build cash value."", ""Great."", ""Alright, John. Give me just a moment to enter all of this information and I should have some numbers for you."", ""Awesome."", ""Okay, for a whole life policy you're looking at eighteen hundred per year with our multi-policy discount."", ""Jeez. That's with the discount?"", ""Yes. Keep in mind though that it's an investment. It earns cash value and covers your family if you were to pass away."", ""That's true."", ""It really is a great option, especially if you have kids."", ""Well I'll tell you what give me some time to think about it."", ""Okay. Is it okay if I have an agent contact you tomorrow to follow up?"", ""Sure."", ""Do you prefer phone or email?"", ""I prefer phone."", ""Is there a good tim tomorrow for them to call?"", ""I'd say around three p.m."", ""Okay and a good number to reach you?"", ""eight five zero seven one two three four two two."", ""Perfect, so to confirm I'll have an agent reach out to you tomorrow at three p.m. at the phone number ending in four two two to follow up with you about the policy."", ""Great."", ""Was there anything else I could do for you today?"", ""I think that's it."", ""Have a great day, sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
103,"{""dialogue_id"": ""103"", ""turns"": {""turn_id"": [""insurance_103_000"", ""insurance_103_001"", ""insurance_103_002"", ""insurance_103_003"", ""insurance_103_004"", ""insurance_103_005"", ""insurance_103_006"", ""insurance_103_007"", ""insurance_103_008"", ""insurance_103_009"", ""insurance_103_010"", ""insurance_103_011"", ""insurance_103_012"", ""insurance_103_013"", ""insurance_103_014"", ""insurance_103_015"", ""insurance_103_016"", ""insurance_103_017"", ""insurance_103_018"", ""insurance_103_019"", ""insurance_103_020"", ""insurance_103_021"", ""insurance_103_022"", ""insurance_103_023"", ""insurance_103_024"", ""insurance_103_025"", ""insurance_103_026"", ""insurance_103_027"", ""insurance_103_028"", ""insurance_103_029"", ""insurance_103_030"", ""insurance_103_031"", ""insurance_103_032"", ""insurance_103_033"", ""insurance_103_034"", ""insurance_103_035"", ""insurance_103_036"", ""insurance_103_037"", ""insurance_103_038"", ""insurance_103_039"", ""insurance_103_040"", ""insurance_103_041"", ""insurance_103_042"", ""insurance_103_043"", ""insurance_103_044"", ""insurance_103_045"", ""insurance_103_046"", ""insurance_103_047"", ""insurance_103_048"", ""insurance_103_049"", ""insurance_103_050"", ""insurance_103_051"", ""insurance_103_052"", ""insurance_103_053"", ""insurance_103_054"", ""insurance_103_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes, I'm in the market for new homeowners insurance and I wanted to see what you guys could offer me. I've read some good reviews about you guys."", ""I can definitely help with that. Thanks for considering us."", ""Of course, I'm always shopping around to get the best price."", ""I'm the same way."", ""It's always the best way to make sure you're not wasting money."", ""Absolutely, may I have your first and last name to get started?"", ""Yes it's Jacob Green."", ""Thank you, Jacob. What's your current address?"", ""It's three two one one Forest Lane, Brewton, Alabama three six four two six."", ""Great. And that's f. o. r. e. s. t. correct?"", ""Yes."", ""Alright, great. What is your date of birth?"", ""It's January third nineteen seventy six."", ""Perfect and what is your property value currently?"", ""I would estimate it at roughly three hundred forty two thousand."", ""Awesome. Give me just a second to finish entering this information and I should have you some numbers."", ""Okay, cool."", ""Okay so based on what you've told me I would recommend our Home Preferred plan."", ""Okay."", ""It's got all of your essential coverage and a very low wind deductible at two thousand dollars."", ""How much is it?"", ""It would cost sixteen hundred a year."", ""That's not too bad."", ""Not at all. Would you be interested in purchasing today?"", ""I still have a couple of other places to check."", ""That's okay. The quote is good for thirty days. Do you prefer phone or email?"", ""Email definitely."", ""Great, what is your email so I can go ahead and send over that quote information."", ""It's jake green at gmail dot com."", ""That's j. a. k. e.?"", ""Yes."", ""Perfect. I've gone ahead and sent that quote over to you. Can you confirm that you received it?"", ""Yeah. Hang on and let me get my email open."", ""Take your time."", ""Yeah it looks like I have it."", ""Great. Do you have any questions about the quote?"", ""Yeah do you have something with a little more personal property coverage?"", ""If you're looking for a higher coverage for personal property I would recommend our Home Complete plan."", ""Okay."", ""It covers one hundred and twenty five percent of the stated value of your personal property."", ""That sounds better. What's the cost?"", ""That one would be two thousand per year."", ""Okay."", ""Would you like that emailed as well?"", ""Sure."", ""Okay. I'll send that right over."", ""Thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""No I think that was all the questions I had."", ""Great. There will be a brief survey at the end of the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Perfect. The survey will start as soon as I disconnect."", ""Okay."", ""Have a great day! Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
104,"{""dialogue_id"": ""104"", ""turns"": {""turn_id"": [""insurance_104_000"", ""insurance_104_001"", ""insurance_104_002"", ""insurance_104_003"", ""insurance_104_004"", ""insurance_104_005"", ""insurance_104_006"", ""insurance_104_007"", ""insurance_104_008"", ""insurance_104_009"", ""insurance_104_010"", ""insurance_104_011"", ""insurance_104_012"", ""insurance_104_013"", ""insurance_104_014"", ""insurance_104_015"", ""insurance_104_016"", ""insurance_104_017"", ""insurance_104_018"", ""insurance_104_019"", ""insurance_104_020"", ""insurance_104_021"", ""insurance_104_022"", ""insurance_104_023"", ""insurance_104_024"", ""insurance_104_025"", ""insurance_104_026"", ""insurance_104_027"", ""insurance_104_028"", ""insurance_104_029"", ""insurance_104_030"", ""insurance_104_031"", ""insurance_104_032"", ""insurance_104_033"", ""insurance_104_034"", ""insurance_104_035"", ""insurance_104_036"", ""insurance_104_037"", ""insurance_104_038"", ""insurance_104_039"", ""insurance_104_040"", ""insurance_104_041"", ""insurance_104_042"", ""insurance_104_043"", ""insurance_104_044"", ""insurance_104_045"", ""insurance_104_046"", ""insurance_104_047"", ""insurance_104_048"", ""insurance_104_049"", ""insurance_104_050"", ""insurance_104_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah I can't seem to get logged in online. I've been with you guys for years and this is the first time it's ever given me problemiss It's starting to get on my nerves."", ""I'm sorry you're having issues with the site and I'd be happy to help you with that."", ""Great."", ""May I have your first and last name please?"", ""It's Jason Brown."", ""Thank you, Jason. Do you happen to know your customer ID?"", ""I have no clue. Look I just need help with the website why do you need all of this information?"", ""I understand you're frustrated sir. In order to help you with a specific online account I do need to verify it's you for your security."", ""Okay fine. What else do you need?"", ""If you don't have your customer ID, can you tell me your full social and date of birth?"", ""It's four two four three two three seven six eight."", ""Thank you."", ""Date of birth is January third nineteent fifty two."", ""Thank you for that information. Finally, I'll just need the phone number on the account and your mother's maiden name for final verification."", ""Good grief. It's two five one three six three four seven nine two and my mother's maiden name is Johnson."", ""Thank you, Jason. I'm looking at the online account and it looks like you're trying an incorrect password."", ""That's impossible."", ""The system shows that you have tried it three times and all three times the password was entered wrong."", ""Well I'm telling you I'm putting in the right password. It must be something with your stupid site."", ""I understand that not being able to log in must be frustrating. How about we attempt to change the password and see if that gets you in?"", ""Fine."", ""I have your email as jason dot brown dot nine nine at gmail dot com."", ""Yes that's correct."", ""Okay, Jason. What I'll do is send a reset password link to your email which will allow you to set a new password."", ""I could have just done that on my own, but whatever."", ""Well since you have me now I'm more than happy to walk you through it just in case there are any issues."", ""Okay."", ""Did you receive the email?"", ""let's see. Yes I did."", ""Okay. Click the link to open the reset password window."", ""Okay. It's open."", ""Great. It will ask you for your security question answer."", ""Yeah I just put that in. Now I'm where I can set a new password."", ""Perfect. Just go ahead and create a new password. Remember it has to have a capital letter, a number, and a symbol."", ""Okay."", ""Is it working for you?"", ""Yeah it let me reset it."", ""Great."", ""Now do I just need to try to log in?"", ""Yes if you don't mind just going back to the homepage to try to log in again."", ""Okay. This better work."", ""Let's see if that fixed it."", ""Okay I'm trying to log in now."", ""Great. Let me know what it says."", ""It looks like it's letting me log in now."", ""Wonderful. Was there anything else I could do?"", ""No."", ""Okay. Well I hope you enjoy the rest of your day sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
105,"{""dialogue_id"": ""105"", ""turns"": {""turn_id"": [""insurance_105_000"", ""insurance_105_001"", ""insurance_105_002"", ""insurance_105_003"", ""insurance_105_004"", ""insurance_105_005"", ""insurance_105_006"", ""insurance_105_007"", ""insurance_105_008"", ""insurance_105_009"", ""insurance_105_010"", ""insurance_105_011"", ""insurance_105_012"", ""insurance_105_013"", ""insurance_105_014"", ""insurance_105_015"", ""insurance_105_016"", ""insurance_105_017"", ""insurance_105_018"", ""insurance_105_019"", ""insurance_105_020"", ""insurance_105_021"", ""insurance_105_022"", ""insurance_105_023"", ""insurance_105_024"", ""insurance_105_025"", ""insurance_105_026"", ""insurance_105_027"", ""insurance_105_028"", ""insurance_105_029"", ""insurance_105_030"", ""insurance_105_031"", ""insurance_105_032"", ""insurance_105_033"", ""insurance_105_034"", ""insurance_105_035"", ""insurance_105_036"", ""insurance_105_037"", ""insurance_105_038"", ""insurance_105_039"", ""insurance_105_040"", ""insurance_105_041"", ""insurance_105_042"", ""insurance_105_043"", ""insurance_105_044"", ""insurance_105_045"", ""insurance_105_046"", ""insurance_105_047"", ""insurance_105_048"", ""insurance_105_049"", ""insurance_105_050"", ""insurance_105_051"", ""insurance_105_052"", ""insurance_105_053"", ""insurance_105_054"", ""insurance_105_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Danny Johnson calling from Rivertown Insurance. May I speak with Sandra Saunders please?"", ""This is Sandra."", ""Good afternoon, Sandra! I got your information from one of our phone reps that stated you were interested in enrolling in one of our auto insurance plans."", ""Yes. I spoke to them earlier."", ""Great. Is now still a good time?"", ""It sure is."", ""Wonderful. I just need to ask you a couple of questions to get started."", ""Okay. Go ahead."", ""So we have your first name and last name as Sandra Saunders, is that your full legal name?"", ""Yes."", ""And we have your date of birth as November second ninteen seventy. Is that accurate?"", ""It is."", ""What is a good street address for you including the city state and zip code?"", ""It's thirteen thirty Willow Lane Pensacola, Florida three two five two three."", ""Great. And Pensacola is p. e. n. s. a. c. o. l. a.?"", ""Yes."", ""Perfect. May I have your full social security number?"", ""It's three three two four seven six two three four."", ""Great. Now we need to set up a security question for you to use if you ever call in."", ""Okay how about my mother's maiden name?"", ""Sure. What is the answer you would like to record?"", ""Johnson."", ""Great. I have that recorded for you. So Sandra, you were looking at the Preferred Auto or Complete Auto. Which one did you decide to go with?"", ""I think I'm going to go with the higher one because of rental reimbursement."", ""So the Complete plan?"", ""Yes."", ""That's a great choice. I actually have that one myself."", ""Yeah I figured it's better to have it just in case than to be stuck without it."", ""Exactly. It's always a good idea."", ""I agree."", ""Your total policy is two thousand dollars per year. Would you like to pay that annually or monthly?"", ""Annually please. I don't think I'd remember to pay you guys monthly."", ""No worries. We can do that for sure."", ""What do you accept for payment?"", ""We can use either your bank account or a credit card."", ""Let me go get my credit card really quick."", ""Okay. Take your time."", ""Alright I got it. What do you need off of it?"", ""I'll need the full number, the expiration date, and the CVV code on the back."", ""Okay the number is one two three four four seven two two three seven eight nine four two two three."", ""Mm-hmm."", ""The expiration date is twelve of twenty four and what kind of code did you need?"", ""The security code on the back of the card. It should be three digits."", ""Oh. Yes. It's three two two."", ""Perfect. So to confirm we will be enrolling you in the Complete Auto plan and making a one time charge in the amount of two thousand dollars effective today."", ""Yes."", ""Alright Sandra I've got that processed for you. What's a good email to send a confirmation to?"", ""It's Sandra underscore Saunders at gmail dot com."", ""Great. I've gone ahead and sent out your plan information and that payment confirmation."", ""Wonderful. That was easy."", ""We try to make it that way. Was there anything else I could do for you?"", ""No I think that's it for today."", ""Perfect. I hope you enjoy the rest of your day and thanks for choosing Rivertown."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
106,"{""dialogue_id"": ""106"", ""turns"": {""turn_id"": [""insurance_106_000"", ""insurance_106_001"", ""insurance_106_002"", ""insurance_106_003"", ""insurance_106_004"", ""insurance_106_005"", ""insurance_106_006"", ""insurance_106_007"", ""insurance_106_008"", ""insurance_106_009"", ""insurance_106_010"", ""insurance_106_011"", ""insurance_106_012"", ""insurance_106_013"", ""insurance_106_014"", ""insurance_106_015"", ""insurance_106_016"", ""insurance_106_017"", ""insurance_106_018"", ""insurance_106_019"", ""insurance_106_020"", ""insurance_106_021"", ""insurance_106_022"", ""insurance_106_023"", ""insurance_106_024"", ""insurance_106_025"", ""insurance_106_026"", ""insurance_106_027"", ""insurance_106_028"", ""insurance_106_029"", ""insurance_106_030"", ""insurance_106_031"", ""insurance_106_032"", ""insurance_106_033"", ""insurance_106_034"", ""insurance_106_035"", ""insurance_106_036"", ""insurance_106_037"", ""insurance_106_038"", ""insurance_106_039"", ""insurance_106_040"", ""insurance_106_041"", ""insurance_106_042"", ""insurance_106_043"", ""insurance_106_044"", ""insurance_106_045"", ""insurance_106_046"", ""insurance_106_047"", ""insurance_106_048"", ""insurance_106_049"", ""insurance_106_050"", ""insurance_106_051"", ""insurance_106_052"", ""insurance_106_053"", ""insurance_106_054"", ""insurance_106_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Hey I'm working with a local agent and they said I need to call and set up an account so I can finish purchasing my new auto plan."", ""Okay. I'd be more than happy to help with that."", ""Great."", ""Let's start with your first and last name please."", ""It's Jay Brown."", ""And that's j. a. y.?"", ""Yes."", ""Great. Thanks, Jay."", ""You're welcome."", ""What's a good phone number to reach you at?"", ""Let's put two five one three seven two four seven six nine."", ""Okay. Got it. Now I'll just need your date of birth."", ""It's April third nineteen ninety two."", ""Now I'll need your full address including the city, state, and zip code."", ""It's twenty thirty First Street, Los Angeles."", ""Mm-hmm."", ""California nine zero two one zero."", ""Perfect and now I just need your full social security number."", ""Why do you need that?"", ""Your social is used to link your policy once you've purchased it."", ""Okay."", ""The system will automatically recognize that policy is yours and will show up when you call or log in online."", ""And that's needed?"", ""Yes even when you go to set up your online account you'll have to enter your social security number."", ""Okay."", ""It's very secure. All of our products are encrypted and only certain people have access to the information."", ""Okay. Let me get my card I don't know the number off the top of my head."", ""Take your time."", ""Okay It's four two two three two four seven six eight."", ""Great. Now we'll need to set up a security question to identify you and further secure your account when you call in."", ""Okay."", ""What would you like your question to be?"", ""I have no idea."", ""A lot of people use things like mother's maiden name or favorite pet's name or like high school mascot."", ""Let's do high school mascot."", ""Okay and what would you like the security answer to be?"", ""Tigers."", ""Okay sir. It looks like I have everything set up for your account."", ""Okay so I should be able to let the agent know."", ""Yes the agent should be able to go into the system and see your information now."", ""Great. That wasn't so bad."", ""No we try to make it as easy as possible for new customers."", ""Well thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""What do I do to set it up online?"", ""Great question. Once your plan is active go to our website w. w. w. dot River Town Insurance dot com and hit sign up."", ""Okay."", ""It'll prompt you to enter you date of birth, name and social, and then it will walk you through regsitering online."", ""Great."", ""Was there anything else I could answer for you today?"", ""No. I think that's all."", ""Great. Well you have a good day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
107,"{""dialogue_id"": ""107"", ""turns"": {""turn_id"": [""insurance_107_000"", ""insurance_107_001"", ""insurance_107_002"", ""insurance_107_003"", ""insurance_107_004"", ""insurance_107_005"", ""insurance_107_006"", ""insurance_107_007"", ""insurance_107_008"", ""insurance_107_009"", ""insurance_107_010"", ""insurance_107_011"", ""insurance_107_012"", ""insurance_107_013"", ""insurance_107_014"", ""insurance_107_015"", ""insurance_107_016"", ""insurance_107_017"", ""insurance_107_018"", ""insurance_107_019"", ""insurance_107_020"", ""insurance_107_021"", ""insurance_107_022"", ""insurance_107_023"", ""insurance_107_024"", ""insurance_107_025"", ""insurance_107_026"", ""insurance_107_027"", ""insurance_107_028"", ""insurance_107_029"", ""insurance_107_030"", ""insurance_107_031"", ""insurance_107_032"", ""insurance_107_033"", ""insurance_107_034"", ""insurance_107_035"", ""insurance_107_036"", ""insurance_107_037"", ""insurance_107_038"", ""insurance_107_039"", ""insurance_107_040"", ""insurance_107_041"", ""insurance_107_042"", ""insurance_107_043"", ""insurance_107_044"", ""insurance_107_045"", ""insurance_107_046"", ""insurance_107_047"", ""insurance_107_048"", ""insurance_107_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I just recently moved and I need to update my address on my policies with you guys."", ""I'd be more than happy to help with that. May I have your first and last name please?"", ""It's Karen Sims."", ""Thank you, Karen. Do you happen to know your customer ID?"", ""I'm sorry I sure don't and I don't have a bill handy."", ""That's okay! We can look you up using some other information."", ""Great."", ""What is your full social security number?"", ""It's four nine two three seven four two six six."", ""Great, and your date of birth?"", ""It's January eighth of nineteen seventy one."", ""Perfect, now I'll just need the phone number associated with the account."", ""Oh I think it's two five one three six three seven two four nine."", ""That's it. For security purposes can you tell me your high school mascot?"", ""Yes it was the panthers."", ""Thank you. So what is the current address on the account that you need to change?"", ""I think you guys have fifteen twenty one Sanders Court, Pace, Florida three two five seven one."", ""Yes."", ""Now it needs to be sixteen sixteen First street, Pensacola, Florida, three two five two three."", ""Okay. is this effective immediately or do you want to make it effective on a certain day?"", ""It needs to be today, yes."", ""Great. We have Karen Sims three seven two at gmail dot com. Is that correct?"", ""Yes."", ""I will go ahead and get this updated for you and send a confirmation email as well."", ""Okay. and this is effective today, right?"", ""Yes it is."", ""Great."", ""Alright I've gone ahead and completed that change. Can you verify that you received the confirmation email?"", ""Yes one second, let me get logged in to my email."", ""Take your time."", ""Yes I've received it."", ""Great."", ""Hey can you tell me if there's any way to do this like online or something that way if it happens again I don't have to call in?"", ""Yes actually you can change your address in your profile settings online."", ""So just log into my account and do it?"", ""Yes, once you're logged in you'll select profile settings in the right hand corner and then select change address."", ""That seems pretty simple."", ""Yes ma'am. What else can I do for you today?"", ""I think that's everything for today."", ""Great. There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Will it take long?"", ""It shouldn't it's usually only one or two questions."", ""Then that's fine."", ""Great. It will start as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
108,"{""dialogue_id"": ""108"", ""turns"": {""turn_id"": [""insurance_108_000"", ""insurance_108_001"", ""insurance_108_002"", ""insurance_108_003"", ""insurance_108_004"", ""insurance_108_005"", ""insurance_108_006"", ""insurance_108_007"", ""insurance_108_008"", ""insurance_108_009"", ""insurance_108_010"", ""insurance_108_011"", ""insurance_108_012"", ""insurance_108_013"", ""insurance_108_014"", ""insurance_108_015"", ""insurance_108_016"", ""insurance_108_017"", ""insurance_108_018"", ""insurance_108_019"", ""insurance_108_020"", ""insurance_108_021"", ""insurance_108_022"", ""insurance_108_023"", ""insurance_108_024"", ""insurance_108_025"", ""insurance_108_026"", ""insurance_108_027"", ""insurance_108_028"", ""insurance_108_029"", ""insurance_108_030"", ""insurance_108_031"", ""insurance_108_032"", ""insurance_108_033"", ""insurance_108_034"", ""insurance_108_035"", ""insurance_108_036"", ""insurance_108_037"", ""insurance_108_038"", ""insurance_108_039"", ""insurance_108_040"", ""insurance_108_041"", ""insurance_108_042"", ""insurance_108_043"", ""insurance_108_044"", ""insurance_108_045"", ""insurance_108_046"", ""insurance_108_047"", ""insurance_108_048"", ""insurance_108_049"", ""insurance_108_050"", ""insurance_108_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes I've heard a lot of good things about you guys from friends and family and I was interested in finding a local agent to talk about signing up for one of your plans."", ""I'd be more than happy to assist you with that. May I have your first and last name please?"", ""It's Karen Graves."", ""Thank you, Karen. What type of policy were you interested in?"", ""What all kinds do you have?"", ""We have a multitude of products from life insurance to pet insurance to automobile insurance."", ""Oh okay. I thought you guys just did auto insurance."", ""No ma'am we actually have a whole range of products to meet your needs."", ""Well that sounds great."", ""Which ones were you interested in?"", ""Well I don't have a pet and I'm not too happy with my life insurance policy right now."", ""So you would like to have an agent call you about life and auto? Is that correct?"", ""Yeah let's see what they can do."", ""Okay. We can definitely do that. How would you prefer to be contacted? Phone or email?"", ""Well. Let me go ahead and give you both that way if I can't answer the phone they can email me."", ""Okay. That sounds good. What's a good phone number for you, Karen?"", ""It's eight five zero nine two one one two three four."", ""Perfect. And your email?"", ""Hang on and let me get it. My granddaughter writes all this stuff down for me. I really don't know what I'd do without her ."", ""Well I'm glad she's able to help you out."", ""Yes she really is a blessing. Do you have any grandkids?"", ""No ma'am. I don't."", ""Well maybe one day!"", ""Maybe so! Did you get your email?"", ""Yes. It is karen dot graves dot twenty nine at gmail dot com."", ""Okay. And you spell your name k. a. r. i. n.?"", ""No it's k. a. r. e. n."", ""Oh sorry about that!"", ""That's okay. It's a common mistake."", ""Perfect. What time of day is usually the best time for an agent to reach out to you?"", ""Oh well I guess sometime in the afternoon is fine."", ""Would about two o' clock tomorrow afternoon work for you?"", ""Is that Central Time?"", ""Yes ma'am."", ""Then yes that would be fine with me."", ""Perfect. I'll schedule it with the agent closest to your address to reach out to you."", ""Great. How long does it usually take to get everything all set up?"", ""Well it just really depends on what all you're interested in getting. I would set aside maybe an hour at most to speak with them."", ""Oh okay. That's not so bad."", ""No ma'am not at all."", ""And they'll call the number I gave you?"", ""Yes ma'am."", ""Okay great."", ""Was there anything else I could do for you today, Karen?"", ""No I think that's all."", ""Perfect. There will be a brief survey after the call. Do you mind staying on the line to tell us how your experience was?"", ""I can do that."", ""Perfect. It'll start as soon as I disconnect."", ""Okay."", ""Have a great day! Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan"", ""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
109,"{""dialogue_id"": ""109"", ""turns"": {""turn_id"": [""insurance_109_000"", ""insurance_109_001"", ""insurance_109_002"", ""insurance_109_003"", ""insurance_109_004"", ""insurance_109_005"", ""insurance_109_006"", ""insurance_109_007"", ""insurance_109_008"", ""insurance_109_009"", ""insurance_109_010"", ""insurance_109_011"", ""insurance_109_012"", ""insurance_109_013"", ""insurance_109_014"", ""insurance_109_015"", ""insurance_109_016"", ""insurance_109_017"", ""insurance_109_018"", ""insurance_109_019"", ""insurance_109_020"", ""insurance_109_021"", ""insurance_109_022"", ""insurance_109_023"", ""insurance_109_024"", ""insurance_109_025"", ""insurance_109_026"", ""insurance_109_027"", ""insurance_109_028"", ""insurance_109_029"", ""insurance_109_030"", ""insurance_109_031"", ""insurance_109_032"", ""insurance_109_033"", ""insurance_109_034"", ""insurance_109_035"", ""insurance_109_036"", ""insurance_109_037"", ""insurance_109_038"", ""insurance_109_039"", ""insurance_109_040"", ""insurance_109_041"", ""insurance_109_042"", ""insurance_109_043"", ""insurance_109_044"", ""insurance_109_045"", ""insurance_109_046"", ""insurance_109_047"", ""insurance_109_048"", ""insurance_109_049"", ""insurance_109_050"", ""insurance_109_051"", ""insurance_109_052"", ""insurance_109_053"", ""insurance_109_054"", ""insurance_109_055"", ""insurance_109_056"", ""insurance_109_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Danny Green calling from Rivertown Insurance. May I speak with Jared Brown, please?"", ""This is Jared."", ""Hi Jared, we got a notification of an accident that you were in recently and we wanted to go ahead and start the claims process."", ""Okay."", ""Is now a good time?"", ""Yes."", ""Great. So it looks like I have some information here about the incident but can you tell me what happened just to make sure nothing has changed?"", ""Yes I was going through an intersection and a lady ran a redlight and hit me."", ""Great. Can you verify your customer ID for me?"", ""Yeah it's three seven six two four seven eight two."", ""Thank you and your date of birth?"", ""It's June second nineteen ninety."", ""Perfect. All of that matches what we have here."", ""Good."", ""What was the exact date of the accident?"", ""It was July twenty third."", ""Do you remember around what time it was?"", ""It was like eleven thirty."", ""In the morning?"", ""Yes."", ""Okay and what is the year make and model of the vehicle you were driving?"", ""It's a twenty eighteen Toyota Corolla."", ""And can you tell me where the accident occurred?"", ""It was off of South Street in Pensacola Florida."", ""Awesome. That should be all I need to go ahead and file this claim for you and start communicating with the other party's insurance."", ""So what happens now? My car is pretty bad."", ""Great question. We will send an adjuster out to you to take a look at the damage."", ""Okay and when will that be?"", ""It should be in a few days. We have two five one three seven eight four two two four as a good number for you. Is that still correct?"", ""Yes."", ""Okay just keep an ear out because in the next day or so they're going to give you a call to schedule that adjustment."", ""Okay."", ""I have a claim number for you whenever you're ready."", ""Okay let me get some paper."", ""Take your time."", ""Okay I'm ready."", ""It's going to be three two four six seven eight four two three two."", ""That's three two four six seven eight four two three two?"", ""Yes."", ""Okay great."", ""Was there anything else I could answer for you?"", ""When do you think I can get it fixed in the shop?"", ""Once the adjuster takes a look and gets an estimate we should be able to issue a payment once you've paid your deductible."", ""How much is my deductible?"", ""It looks like you were on the Preferred Auto plan which has a five hundred dollar collision deductible."", ""And that would have to be paid before you guys issue any money to fix it?"", ""Yes that's correct."", ""Okay."", ""What else can I do for you?"", ""That's all for now."", ""Great. There will be a brief survey at the end of this call to rate your experience. Would you like to participate?"", ""Sure."", ""The survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
110,"{""dialogue_id"": ""110"", ""turns"": {""turn_id"": [""insurance_110_000"", ""insurance_110_001"", ""insurance_110_002"", ""insurance_110_003"", ""insurance_110_004"", ""insurance_110_005"", ""insurance_110_006"", ""insurance_110_007"", ""insurance_110_008"", ""insurance_110_009"", ""insurance_110_010"", ""insurance_110_011"", ""insurance_110_012"", ""insurance_110_013"", ""insurance_110_014"", ""insurance_110_015"", ""insurance_110_016"", ""insurance_110_017"", ""insurance_110_018"", ""insurance_110_019"", ""insurance_110_020"", ""insurance_110_021"", ""insurance_110_022"", ""insurance_110_023"", ""insurance_110_024"", ""insurance_110_025"", ""insurance_110_026"", ""insurance_110_027"", ""insurance_110_028"", ""insurance_110_029"", ""insurance_110_030"", ""insurance_110_031"", ""insurance_110_032"", ""insurance_110_033"", ""insurance_110_034"", ""insurance_110_035"", ""insurance_110_036"", ""insurance_110_037"", ""insurance_110_038"", ""insurance_110_039"", ""insurance_110_040"", ""insurance_110_041"", ""insurance_110_042"", ""insurance_110_043"", ""insurance_110_044"", ""insurance_110_045"", ""insurance_110_046"", ""insurance_110_047"", ""insurance_110_048"", ""insurance_110_049"", ""insurance_110_050"", ""insurance_110_051"", ""insurance_110_052"", ""insurance_110_053"", ""insurance_110_054"", ""insurance_110_055"", ""insurance_110_056"", ""insurance_110_057"", ""insurance_110_058"", ""insurance_110_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is John and I've been a customer a while with you guys. I was wondering if I get any discounts from changing my bill from monthly to yearly?"", ""Hi John. I can definitely help with that. May I have your last name and customer number please?"", ""It's Brown and I have no idea what that number is."", ""That's okay. I can look you up using different information."", ""Okay."", ""Can you verify your social and your date of birth please?"", ""It's four two four three nine one two three four."", ""Okay."", ""And my date of birth is one twenty nine seventy two."", ""Perfect. Thank you for that information."", ""You're welcome."", ""What is the phone number associated with the account?"", ""It's eight five zero two nine one three seven six four."", ""Thank you sir. And for security purposes can you verify your mother's maiden name?"", ""Yeah it's Green g. r. e. e. n."", ""Perfect. So you were wondering if you get any price discounts for paying annually instead of monthly?"", ""That's correct."", ""Okay let me see what I can find out for you. One moment please."", ""No problem."", ""It looks like you would save one hundred eight dollars annually because you wouldn't be paying the monthly processing fee."", ""Oh! That's a pretty nice savings."", ""Yes sir. A lot of our customers like paying that way for the savings and the ease of not having to pay every month."", ""Well let's do that."", ""Okay sir. To confirm we're going to be changing from monthly to annually is that correct?"", ""Yes."", ""Okay your remaining balance of three hundred twenty two dollars will be due upon the change. Is that okay?"", ""Yes that's fine."", ""Great! I've gone ahead and made that change for you."", ""Thank you."", ""Is your email still John Brown thirty four and hotmail dot com?"", ""Yes it is."", ""Great. And how would you like to pay today? By check or card?"", ""Hang on. Let me see if I have my card in my wallet."", ""No problem, sir. Take your time."", ""I actually don't have it with me. How else did you say I could pay?"", ""You can also pay with your bank account."", ""Okay what do you need for that?"", ""I'll need your routing number your account number and what type of account it is."", ""Let me see if that's in my bank app."", ""Okay sir. Let me know when you're ready."", ""Okay I've got it."", ""Perfect! What is the nine digit routing number for the account?"", ""It's one two three four five six seven eight nine."", ""Thank you for that. And the account number and account type?"", ""It's a checking account and the account number is one two three four five six seven eight nine."", ""Thank you, sir. Just to confirm we are making a one time charge of three hundred twenty two dollars to the account ending in seven eight nine."", ""That's correct."", ""Okay! I've updated your billing frequency and took the payment for your remaining balance."", ""Great! Can you tell me when I'll have to pay again?"", ""Yes. Your policy is set to renew on January second and the bill will be due upon renewal."", ""Okay."", ""Was there anything else I could do for you today?"", ""No that was it."", ""Great there will be a brief survey at the end of the call to rate your experience. Would you be interested in completing that?"", ""Sure."", ""Perfect. Just stay on the line It'll come on right after I disconnect."", ""Okay."", ""Have a good day sir. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
111,"{""dialogue_id"": ""111"", ""turns"": {""turn_id"": [""insurance_111_000"", ""insurance_111_001"", ""insurance_111_002"", ""insurance_111_003"", ""insurance_111_004"", ""insurance_111_005"", ""insurance_111_006"", ""insurance_111_007"", ""insurance_111_008"", ""insurance_111_009"", ""insurance_111_010"", ""insurance_111_011"", ""insurance_111_012"", ""insurance_111_013"", ""insurance_111_014"", ""insurance_111_015"", ""insurance_111_016"", ""insurance_111_017"", ""insurance_111_018"", ""insurance_111_019"", ""insurance_111_020"", ""insurance_111_021"", ""insurance_111_022"", ""insurance_111_023"", ""insurance_111_024"", ""insurance_111_025"", ""insurance_111_026"", ""insurance_111_027"", ""insurance_111_028"", ""insurance_111_029"", ""insurance_111_030"", ""insurance_111_031"", ""insurance_111_032"", ""insurance_111_033"", ""insurance_111_034"", ""insurance_111_035"", ""insurance_111_036"", ""insurance_111_037"", ""insurance_111_038"", ""insurance_111_039"", ""insurance_111_040"", ""insurance_111_041"", ""insurance_111_042"", ""insurance_111_043"", ""insurance_111_044"", ""insurance_111_045"", ""insurance_111_046"", ""insurance_111_047"", ""insurance_111_048"", ""insurance_111_049"", ""insurance_111_050"", ""insurance_111_051"", ""insurance_111_052"", ""insurance_111_053"", ""insurance_111_054"", ""insurance_111_055"", ""insurance_111_056"", ""insurance_111_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Hey I would like to see if you guys have an agent near me. I've been interested in moving my policies to you guys but I need to know if there's someone close to me."", ""I'd be happy to help with hat."", ""Great."", ""May I have your first and last name please?"", ""It's Kasey Sellers."", ""Thank you, Kasey."", ""You're welcome."", ""While you have me on the line, would you like me to go ahead and quote you for some of the policies so you don't have to go in person?"", ""No I really prefer to do everything in person or with someone local."", ""I can understand. Keep in mind that we have online options as well."", ""That's fine. I just really want to find the nearest agent."", ""Not a problem at all."", ""Great."", ""What is your zip code so I can look that up for you?"", ""It's three two five three five."", ""Perfect. Give me just a moment to enter that in and see who all is near."", ""Okay."", ""Alright it looks like we have a couple of different options for you."", ""Great."", ""We have Samantha Jones she is in our Myrtle Grove office in Pensacola."", ""Okay who else?"", ""We have John Samson and it looks like he's in our Cantonment office."", ""Do you have anyone closer to the Pace area? I will be over there most of the week."", ""What is the zip code for that area?"", ""Hang on and let me look. I don't know it off the top of my head."", ""Take your time."", ""Okay it's three two five seven one."", ""Alright let's see who is over ther "", ""And preferably someone who is open after five."", ""Okay. I have Jason Brown in our Pace office."", ""Okay and how late are they open?"", ""It says until seven. I would recommend allowing me to send them your contact information so they can reach out and set an appointment."", ""That's fine."", ""May I have a good contact number for you?"", ""It's eight five zero three two two four seven eight four."", ""Great and is there a good time of day to call you?"", ""Either in the early morning or the late afternoon."", ""Okay I'll make a note of that. Also what is your email?"", ""It's kasey underscore sellers underscore realty at gmail dot com."", ""And that's c. a. s. e. y.?"", ""No it's actually k. a. s. e. y."", ""Sorry about that."", ""Don't worry it happens all the time."", ""I'm sure."", ""It's a pain at coffee shops. ."", ""I can understand that. So just to confirm I've got your information sent over to the Pace office and they will be reaching out to schedule a time for you to come in."", ""Perfect. Thank you."", ""You're welcome. Was there anything else that I could do for you?"", ""No that's all."", ""Great. There will be a brief survey at the end of the call that will rate your experience today. Would you like to participate?"", ""Sure."", ""The survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day!"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FindAgent""], [], [], [], [], [], [], [], [], [], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
112,"{""dialogue_id"": ""112"", ""turns"": {""turn_id"": [""insurance_112_000"", ""insurance_112_001"", ""insurance_112_002"", ""insurance_112_003"", ""insurance_112_004"", ""insurance_112_005"", ""insurance_112_006"", ""insurance_112_007"", ""insurance_112_008"", ""insurance_112_009"", ""insurance_112_010"", ""insurance_112_011"", ""insurance_112_012"", ""insurance_112_013"", ""insurance_112_014"", ""insurance_112_015"", ""insurance_112_016"", ""insurance_112_017"", ""insurance_112_018"", ""insurance_112_019"", ""insurance_112_020"", ""insurance_112_021"", ""insurance_112_022"", ""insurance_112_023"", ""insurance_112_024"", ""insurance_112_025"", ""insurance_112_026"", ""insurance_112_027"", ""insurance_112_028"", ""insurance_112_029"", ""insurance_112_030"", ""insurance_112_031"", ""insurance_112_032"", ""insurance_112_033"", ""insurance_112_034"", ""insurance_112_035"", ""insurance_112_036"", ""insurance_112_037"", ""insurance_112_038"", ""insurance_112_039"", ""insurance_112_040"", ""insurance_112_041"", ""insurance_112_042"", ""insurance_112_043"", ""insurance_112_044"", ""insurance_112_045"", ""insurance_112_046"", ""insurance_112_047"", ""insurance_112_048"", ""insurance_112_049"", ""insurance_112_050"", ""insurance_112_051"", ""insurance_112_052"", ""insurance_112_053"", ""insurance_112_054"", ""insurance_112_055"", ""insurance_112_056"", ""insurance_112_057"", ""insurance_112_058"", ""insurance_112_059"", ""insurance_112_060"", ""insurance_112_061"", ""insurance_112_062"", ""insurance_112_063"", ""insurance_112_064"", ""insurance_112_065"", ""insurance_112_066"", ""insurance_112_067"", ""insurance_112_068"", ""insurance_112_069"", ""insurance_112_070"", ""insurance_112_071"", ""insurance_112_072"", ""insurance_112_073"", ""insurance_112_074"", ""insurance_112_075"", ""insurance_112_076"", ""insurance_112_077"", ""insurance_112_078"", ""insurance_112_079"", ""insurance_112_080"", ""insurance_112_081"", ""insurance_112_082"", ""insurance_112_083"", ""insurance_112_084"", ""insurance_112_085"", ""insurance_112_086"", ""insurance_112_087"", ""insurance_112_088"", ""insurance_112_089"", ""insurance_112_090"", ""insurance_112_091"", ""insurance_112_092"", ""insurance_112_093"", ""insurance_112_094"", ""insurance_112_095"", ""insurance_112_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello this is Kathy with Rivertown Insurance, how can I assist you today?"", ""Hi. #Um I wanted to get a quote for pet insurance for my puppy."", ""Great, I'm happy to help. Do you already have an account with us?"", ""Yes, auto and life."", ""Okay, if I can get some information from you, we can pull up your account and get a pet quote."", ""Okay."", ""First, can you tell me your name?"", ""Ann Perkins."", ""Thank you, ma'am. And what is your date of birth?"", ""It's January eighth, nineteen eighty six."", ""Thanks. Do you know your customer number?"", ""hang on."", ""Sure."", ""Sorry I don't have it."", ""If you log on to our website your customer number should be it's there up in the top right corner of the page. Under your name."", ""Oh, I don't have a log in. I'm on the policy, but my husband usually deals with insurance. Sorry."", ""Not a problem! We can look you up another way. Can you tell me your phone number?"", ""Yeah. It's nine five four."", ""Mhm."", ""Seven nine five."", ""Okay."", ""Six two three one."", ""Nine five four, seven nine five, six two three one, is that right?"", ""Yes."", ""And what's your social security number?"", ""Oh seven four one five eight two nine six three."", ""That was seven four one five eight two nine six four?"", ""No, nine six three."", ""Oh, sorry. Okay, nine six three. Got it. One last thing, can you answer a security question?"", ""We'll find out."", ""What is the name of your first pet?"", ""Princess. That's a pretty fitting question considering why I'm calling."", ""Right. Well we're all set, I've got your account up now, missus Perkins. So you wanted to price pet insurance for a puppy?"", ""Yes."", ""Great. And how old is your dog?"", ""He's five months old."", ""And what's his breed?"", ""He's a Daschund. Named Basil."", ""Cute!"", ""He really is, and he's full of energy."", ""No surprise. I'm sure he keeps you busy."", ""Definitely. He's always into something, puppies are a lot. "", ""And how much does Basil weigh?"", ""About eight pounds."", ""As far as you know is he healthy?"", ""Yes, he's been to the vet and there's no problems."", ""Great to hear. O-okay then, thanks for the information. Let me tell you about our plans."", ""Okay, sounds good."", ""So, we have two types available, our Petcare Basic plan and our Petcare Preferred plan."", ""And how much are those?"", ""The Basic plan is five hundred dollars a year, and the Preferred is one thousand dollars."", ""Oh. Wow."", ""But as an existing customer with a young healthy pet, you would be eligible for a ten percent discount on either plan."", ""That's good to know. #Um what's the difference between the plans?"", ""Well the Basic plan covers less since it's more budget friendly, but it will take care of routine care, accidents, and illness."", ""Uh-huh."", ""And the Petcare Preferred plan covers all that, plus medications, diagnostic tests, and preventative care."", ""Do they both cover emergency vet visits?"", ""Yes, though the Preferred would cover a wider range of services overall."", ""Okay. #Uh our dog our last dog passed away a few months ago."", ""I'm so sorry to hear that."", ""Thank you. It was rough. He got sick and we had to take him to the ER vet so many times, and it got so expensive."", ""I'll bet."", ""I told my husband if we got another dog then we had to be prepared and get insurance this time."", ""Understandably."", ""Because if something happens, I don't know if we could afford it again."", ""Hopefully our pet plans can give you some peace of mind."", ""Right, exactly. #Um what kinds of illnesses do the plans cover?"", ""Things like minor sickness or more serious conditions like cancer. They'll also cover hereditary and congenital illnesses if they're not pre-existing."", ""And that's both plans or just the Premium?"", ""The Preferred and Basic plans both cover all of that, yes."", ""#Ah okay. And you mentioned a discount before?"", ""Yes, ten percent. So for the Petcare Basic you would pay four hundred and fifty dollars, and for Petcare Preferred it would be nine hundred."", ""Per year you said?"", ""Yes, so depending on the plan it would work out to be between thirty eight to seventy five dollars a month."", ""Okay. That's not too bad."", ""Would you like to go ahead and sign up for a policy?"", ""#Uh no, not yet I don't think. I want to discuss the plans with my husband first."", ""That's fine. If you go onto our website you can find a more detailed breakdown of services each plan covers to help you make your decision."", ""Okay, thanks."", ""I could also email you a digital brochure."", ""That'd be great, please do."", ""Sure. Is the email A.C.Perkins at umail dot com still correct?"", ""Yep, that's mine."", ""All right. I'm sending it now."", ""Thank you."", ""Is there anything else I can help you with today, missus Perkins?"", ""#Um no. No I think that's all for now."", ""Okay then! Thank you for calling!"", ""Thanks for your help."", ""You're welcome. And if you were satisfied with my help today, would you please stay on the line after I hang up to answer a short performance survey?"", ""Sure, I'll do that."", ""Thank you! Again, my name is Kathy."", ""Thank you so much, Kathy."", ""Thank you! Have a great day, ma'am."", ""You too. Bye now."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
113,"{""dialogue_id"": ""113"", ""turns"": {""turn_id"": [""insurance_113_000"", ""insurance_113_001"", ""insurance_113_002"", ""insurance_113_003"", ""insurance_113_004"", ""insurance_113_005"", ""insurance_113_006"", ""insurance_113_007"", ""insurance_113_008"", ""insurance_113_009"", ""insurance_113_010"", ""insurance_113_011"", ""insurance_113_012"", ""insurance_113_013"", ""insurance_113_014"", ""insurance_113_015"", ""insurance_113_016"", ""insurance_113_017"", ""insurance_113_018"", ""insurance_113_019"", ""insurance_113_020"", ""insurance_113_021"", ""insurance_113_022"", ""insurance_113_023"", ""insurance_113_024"", ""insurance_113_025"", ""insurance_113_026"", ""insurance_113_027"", ""insurance_113_028"", ""insurance_113_029"", ""insurance_113_030"", ""insurance_113_031"", ""insurance_113_032"", ""insurance_113_033"", ""insurance_113_034"", ""insurance_113_035"", ""insurance_113_036"", ""insurance_113_037"", ""insurance_113_038"", ""insurance_113_039"", ""insurance_113_040"", ""insurance_113_041"", ""insurance_113_042"", ""insurance_113_043"", ""insurance_113_044"", ""insurance_113_045"", ""insurance_113_046"", ""insurance_113_047"", ""insurance_113_048"", ""insurance_113_049"", ""insurance_113_050"", ""insurance_113_051"", ""insurance_113_052"", ""insurance_113_053"", ""insurance_113_054"", ""insurance_113_055"", ""insurance_113_056"", ""insurance_113_057"", ""insurance_113_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, Rivertown Insurance. How can I help you?"", ""Hey there, I just need to make a payment."", ""Of course, I can help you with that. My name is Jane, may I ask your first and last name?"", ""Hi Jane, sure. My name is Susan Jones."", ""Hi Susan. Could I get the policy number you'll be making the payment on?"", ""Oh right, Does it not come up with my name? I can get it, it's just in my desk."", ""Thanks Susan, I'll wait, I do need you to give me the policy number to ensure we have the right one. We don't want to be paying someone elses bill! "", ""Good point, I'll go grab it."", ""Thank you."", ""Okay, got it here, where do I find the number?"", ""It should be right at the top right hand side. It will start with a P, I just need the other eight digits."", ""Gotcha, Okay here it is. five five two seven six one one four."", ""Okay, I'll repeat that back five five two seven six one one four."", ""Correct."", ""Ok, just one moment and I'll pull that up for you."", ""No problem."", ""Alright Susan, I have your policy up here, thank you for waiting."", ""Okay, good. It should be current, I pay every month."", ""Yes, your account is current. The balance due is seventy five dollars."", ""Yep, every month, seventy five dollars. I was thinking I should just get that taken out directly. I've always been nervous about that."", ""I'd be happy to set that up for you. You can choose the day that works best for you, if that helps. Some folks like to time it to a payday, or mid month, whatever works best for you."", ""That would be a lot easier, than calling up every month. Can you take it directly from my bank account, or does it have to come off a credit card?"", ""We can do it either way, whatever works best for you. I'll have to send you an authorization form to fill in with either your credit card information or bank account information. Once we have that we can set it up the way you would like."", ""I think I'd like the payment to come directly out of my bank account."", ""Great. We do have to take this months payment over the phone, so you don't go into arrears, It does take up to a week to have the auto withdrawl set up"", ""Yeah, that's no problem. Lets get this one paid, then you can send the formiss I'll get them back for next months payment? Is that right?"", ""Yes, absolutely. As long as we have the forms returned in the next two weeks, next months payment will be taken automatically."", ""Perfect, thank you."", ""Alright, I can send those to you by email, that would be the quickest. Then you can fill them out and email them back, does that work okay for you?"", ""Yeah, do you need them scanned or can I just take a picture with my phone?"", ""We do need them scanned to a pdf file or you can email them back. Or if you are close to one of our locations you can just pop in and drop the forms off, or fill them out there if you like."", ""Alright, that'll work, maybe I'll just go to the office, there's one close by I think, that will save all the scanning and emailing. I find that all to be kind of I don't know, it makes me flustered."", ""I totally understand. Let's get this payment done first. Then I'll make sure to get you to the closest Rivertown Insurance branch."", ""Great! Okay, ready when you are for the credit card number."", ""Go ahead, I'm ready."", ""Okay, it's a Visa four four oh oh"", ""four four oh oh"", ""seven seven oh oh"", ""seven seven oh oh"", ""nine nine nine nine"", ""nine nine nine nine"", ""two two one two"", ""two two one two and the expirey date?"", ""oh seven twenty-four."", ""And the three digits on the back?"", ""one one one"", ""Got it, your payment has processed and you'll receive your receipt by email."", ""Good, thanks."", ""Now, the Rivertown branch location. Are you still at one two three Sesame Street? In Summerville?"", ""Yep, still here."", ""Alright, there is a branch very close to you, about three blocks. Three two one Wilson Drive. Will that work for you?"", ""Yep, I know exactly where it is. I'll drop by and fill out those forms in the next day or so. Will be much easier if you just take the payment directly."", ""Yes, very convenient, you can pick the day, and you'll receive a payment receipt the same day by email for your records."", ""Great. Thanks for the info and I'll get that done."", ""Was there anything else I can help you with?"", ""Nope, that's it. Thanks again"", ""Thanks for using Rivertown Insurance. Have a great rest of the day."", ""You too! Bye for now"", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
114,"{""dialogue_id"": ""114"", ""turns"": {""turn_id"": [""insurance_114_000"", ""insurance_114_001"", ""insurance_114_002"", ""insurance_114_003"", ""insurance_114_004"", ""insurance_114_005"", ""insurance_114_006"", ""insurance_114_007"", ""insurance_114_008"", ""insurance_114_009"", ""insurance_114_010"", ""insurance_114_011"", ""insurance_114_012"", ""insurance_114_013"", ""insurance_114_014"", ""insurance_114_015"", ""insurance_114_016"", ""insurance_114_017"", ""insurance_114_018"", ""insurance_114_019"", ""insurance_114_020"", ""insurance_114_021"", ""insurance_114_022"", ""insurance_114_023"", ""insurance_114_024"", ""insurance_114_025"", ""insurance_114_026"", ""insurance_114_027"", ""insurance_114_028"", ""insurance_114_029"", ""insurance_114_030"", ""insurance_114_031"", ""insurance_114_032"", ""insurance_114_033"", ""insurance_114_034"", ""insurance_114_035"", ""insurance_114_036"", ""insurance_114_037"", ""insurance_114_038"", ""insurance_114_039"", ""insurance_114_040"", ""insurance_114_041"", ""insurance_114_042"", ""insurance_114_043"", ""insurance_114_044"", ""insurance_114_045"", ""insurance_114_046"", ""insurance_114_047"", ""insurance_114_048"", ""insurance_114_049"", ""insurance_114_050"", ""insurance_114_051"", ""insurance_114_052"", ""insurance_114_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello and thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yes my name is Margaret Johnson. My customer ID is one three two four five six seven eight, and I sent a check in last week and I haven't seen it get credited to my account."", ""I'd be happy to look into that for you Margaret."", ""Thank you."", ""For security purposes can you tell me your date of birth?"", ""It's July second nineteen fifty one."", ""Thank you for that. When did you mail out the check."", ""Oh I'm not sure. I know it was the day I wrote it out so let me get my book and see when that was."", ""Take your time."", ""I just get so forgetful these days it feels like I can't remember anything anymore."", ""I understand. I get that way sometimes too, especially with everything going on right now."", ""Oh I know. That definitely doesn't help."", ""Not at all."", ""Alright I sent it out on July twentieth so it has been over a week now."", ""I don't see anything posted to the account "", ""Me either that's what was kind of concerning."", ""I definitely understand do you know what address you sent it to?"", ""Yeah it was with that little piece of the bill that you tear off and send in."", ""Okay so it wasn't anything that you like hand wrote?"", ""No I just attached it to your little envelope and sent it on its way."", ""Okay so what I think we should do is open a case with our billing department to see if they can do some research and see what happened."", ""Okay that sounds good."", ""Did it clear your bank account at all?"", ""No not as of right now."", ""Okay so yes let's go ahead and start that claim to billing department."", ""Okay."", ""Is your email still Maggie underscore Johnson at hotmail dot com?"", ""No we need to change that."", ""Okay what is your new email?"", ""It's Margaret underscore Johnson dot two two at gmail dot com."", ""And that's m. a. r. g. a. r. e. t.?"", ""Yes."", ""Perfect. I've got that updated for you."", ""Okay good."", ""I've gone ahead and opened the case with the billing department and gave them a description of what's going on "", ""Okay."", ""and I have a claim number for you whenever you're ready."", ""I'm ready."", ""It's one two three four five six seven eight nine nine."", ""Got it."", ""I've gone ahead and sent a confirmation email to you as well."", ""Okay when will I hear back from them?"", ""They usually respond within one to two business days."", ""That's not too bad."", ""Not at all. What else can I do for you today?"", ""I think that's all today."", ""Great. There will be a brief survey at the end of the call to rate your performance today. Would you like to participate?"", ""Sure."", ""Okay. Thank you. The survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too dear."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
115,"{""dialogue_id"": ""115"", ""turns"": {""turn_id"": [""insurance_115_000"", ""insurance_115_001"", ""insurance_115_002"", ""insurance_115_003"", ""insurance_115_004"", ""insurance_115_005"", ""insurance_115_006"", ""insurance_115_007"", ""insurance_115_008"", ""insurance_115_009"", ""insurance_115_010"", ""insurance_115_011"", ""insurance_115_012"", ""insurance_115_013"", ""insurance_115_014"", ""insurance_115_015"", ""insurance_115_016"", ""insurance_115_017"", ""insurance_115_018"", ""insurance_115_019"", ""insurance_115_020"", ""insurance_115_021"", ""insurance_115_022"", ""insurance_115_023"", ""insurance_115_024"", ""insurance_115_025"", ""insurance_115_026"", ""insurance_115_027"", ""insurance_115_028"", ""insurance_115_029"", ""insurance_115_030"", ""insurance_115_031"", ""insurance_115_032"", ""insurance_115_033"", ""insurance_115_034"", ""insurance_115_035"", ""insurance_115_036"", ""insurance_115_037"", ""insurance_115_038"", ""insurance_115_039"", ""insurance_115_040"", ""insurance_115_041"", ""insurance_115_042"", ""insurance_115_043"", ""insurance_115_044"", ""insurance_115_045"", ""insurance_115_046"", ""insurance_115_047"", ""insurance_115_048"", ""insurance_115_049"", ""insurance_115_050"", ""insurance_115_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I need to cancel my plan with you guys. I was able to find a lower price somewhere else."", ""Well I'm sorry to hear that you're cancelling but I can definitely help with that."", ""Yeah it's nothing bad on your end just a lower price somewhere else."", ""I can definitely understand that. May I have your first and last name please?"", ""It's Jacob Brown."", ""Thank you, Jacob. Do you have your customer ID?"", ""I sure don't."", ""That's okay we can find you in the system using other information."", ""Okay great."", ""What's your full social and date of birth?"", ""It's four two two three two four seven six eight."", ""Mm-hmm."", ""And date of birth is four seven ninteen seventy two."", ""Thank you for that. Do you have the phone number associated with the account?"", ""Yes it's eight five zero three two two eight five four one."", ""Great and for security purposes can you tell me your favorite pet's name?"", ""Yes it's Ruffles."", ""Thank you."", ""You're welcome."", ""Okay so I've got you pulled up here. Which policy would you like to cancel?"", ""the auto policy."", ""So you'd like to cancel your Preferred Auto plan?"", ""Yes."", ""Alright and when would you like that to be effective?"", ""The new insurance starts tomorrow so can it be then?"", ""Yes. I will mark it as effective July twenty ninth."", ""Okay great. Will I get any kind of refund?"", ""It looks like since there are about fourteen days left in your billing period you will get a prorated refund."", ""Awesome and will it just go back to my bank account?"", ""Actually because it is a plan cancellation, a check will be mailed to the address we have on file."", ""Okay."", ""We have thirty seven forty Eighty Second Street, Pensacola, Florida three two five two three. Is that still correct?"", ""Yes it is."", ""Perfect. Okay to confirm we are cancelling your Preferred Auto plan effective July twenty ninth and issuing a prorated refund to the address mentioned."", ""Yes. I confirm."", ""Alright we have that set up for you. Would you like an email confirmation?"", ""Yes please."", ""Okay we have yankee fan thirty two at gmail dot com. Is that still accurate?"", ""Yes it is."", ""Perfect. I've gone ahead and sent you the confirmation to your email."", ""Awesome. Thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""No I think that's it."", ""Well I hope you enjoy the rest of your day. There will be a brief survey at the end of this call to rate your experience today. Would you like to participate?"", ""Sure."", ""Okay, great. Just hang tight, the survey will start after I disconnect."", ""Okay."", ""Have a great day!"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
116,"{""dialogue_id"": ""116"", ""turns"": {""turn_id"": [""insurance_116_000"", ""insurance_116_001"", ""insurance_116_002"", ""insurance_116_003"", ""insurance_116_004"", ""insurance_116_005"", ""insurance_116_006"", ""insurance_116_007"", ""insurance_116_008"", ""insurance_116_009"", ""insurance_116_010"", ""insurance_116_011"", ""insurance_116_012"", ""insurance_116_013"", ""insurance_116_014"", ""insurance_116_015"", ""insurance_116_016"", ""insurance_116_017"", ""insurance_116_018"", ""insurance_116_019"", ""insurance_116_020"", ""insurance_116_021"", ""insurance_116_022"", ""insurance_116_023"", ""insurance_116_024"", ""insurance_116_025"", ""insurance_116_026"", ""insurance_116_027"", ""insurance_116_028"", ""insurance_116_029"", ""insurance_116_030"", ""insurance_116_031"", ""insurance_116_032"", ""insurance_116_033"", ""insurance_116_034"", ""insurance_116_035"", ""insurance_116_036"", ""insurance_116_037"", ""insurance_116_038"", ""insurance_116_039"", ""insurance_116_040"", ""insurance_116_041"", ""insurance_116_042"", ""insurance_116_043"", ""insurance_116_044"", ""insurance_116_045"", ""insurance_116_046"", ""insurance_116_047"", ""insurance_116_048"", ""insurance_116_049"", ""insurance_116_050"", ""insurance_116_051"", ""insurance_116_052"", ""insurance_116_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is Jack Henry and I need to add someone to my health insurance plan."", ""Okay Jack. I'd be happy to help with that."", ""Great."", ""Do you happen to have your customer ID handy?"", ""Hang on and let me check my wallet."", ""Take your time."", ""Alright it don't look like I got it."", ""That's okay. We can look you up using different information."", ""Okay."", ""What is your full social and date of birth?"", ""My social?"", ""Yes. Your social security number."", ""Oh okay that's four two two three eight one two three four."", ""Great and your date of birth?"", ""It's January nineteenth nineteen eighty nine."", ""Thanks for that. Do you have the phone number associated with the account?"", ""It's either gonna be two five one three two four eight nine nine eight or eight nine nine nine I think."", ""We have eight nine nine nine on file. Is that still accurate?"", ""Yeah."", ""Alright and can you tell me your mother's maiden name?"", ""That's Montrose."", ""Great. So we need to add someone to your health insurance plan today?"", ""Yeah. I just got married."", ""Well congratulations."", ""Thank you very much."", ""You're welcome. So we want to add your wife?"", ""Yes we do."", ""Okay perfect. Do you have your policy number?"", ""Yes it's three two two four two seven eight nine."", ""Okay great and your wife's first and last name."", ""It's Veronica Henry."", ""Perfect. And her date of birth?"", ""I don't have that."", ""Unfortunately sir, without that information we cannot add her to the plan. Are you able to text her or call her?"", ""Yeah hang on and let me text her and see if she can tell me real quick."", ""Okay."", ""One second."", ""Take your time."", ""She' at work I can't get her to answer."", ""Okay. You have a couple of different options."", ""What are they?"", ""You can get the birth date and call back or you can go online and add her through your online account."", ""Oh okay I'll do that. Where is it at online?"", ""It should be in the top left hand corner under edit profile and add dependents."", ""Okay and what else will I need?"", ""You will just need her name, date of birth, relationship to you, and any kind of health issues she may have."", ""Oh okay well she's healthy so no problem there."", ""Yes sir. Was there anything else I could do for you today?"", ""No that's all."", ""Okay sir. You have a good day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
117,"{""dialogue_id"": ""117"", ""turns"": {""turn_id"": [""insurance_117_000"", ""insurance_117_001"", ""insurance_117_002"", ""insurance_117_003"", ""insurance_117_004"", ""insurance_117_005"", ""insurance_117_006"", ""insurance_117_007"", ""insurance_117_008"", ""insurance_117_009"", ""insurance_117_010"", ""insurance_117_011"", ""insurance_117_012"", ""insurance_117_013"", ""insurance_117_014"", ""insurance_117_015"", ""insurance_117_016"", ""insurance_117_017"", ""insurance_117_018"", ""insurance_117_019"", ""insurance_117_020"", ""insurance_117_021"", ""insurance_117_022"", ""insurance_117_023"", ""insurance_117_024"", ""insurance_117_025"", ""insurance_117_026"", ""insurance_117_027"", ""insurance_117_028"", ""insurance_117_029"", ""insurance_117_030"", ""insurance_117_031"", ""insurance_117_032"", ""insurance_117_033"", ""insurance_117_034"", ""insurance_117_035"", ""insurance_117_036"", ""insurance_117_037"", ""insurance_117_038"", ""insurance_117_039"", ""insurance_117_040"", ""insurance_117_041"", ""insurance_117_042"", ""insurance_117_043"", ""insurance_117_044"", ""insurance_117_045"", ""insurance_117_046"", ""insurance_117_047"", ""insurance_117_048"", ""insurance_117_049"", ""insurance_117_050"", ""insurance_117_051"", ""insurance_117_052"", ""insurance_117_053"", ""insurance_117_054"", ""insurance_117_055"", ""insurance_117_056"", ""insurance_117_057"", ""insurance_117_058"", ""insurance_117_059"", ""insurance_117_060"", ""insurance_117_061"", ""insurance_117_062"", ""insurance_117_063"", ""insurance_117_064"", ""insurance_117_065"", ""insurance_117_066"", ""insurance_117_067"", ""insurance_117_068"", ""insurance_117_069"", ""insurance_117_070"", ""insurance_117_071"", ""insurance_117_072"", ""insurance_117_073"", ""insurance_117_074"", ""insurance_117_075"", ""insurance_117_076"", ""insurance_117_077"", ""insurance_117_078"", ""insurance_117_079"", ""insurance_117_080"", ""insurance_117_081"", ""insurance_117_082"", ""insurance_117_083"", ""insurance_117_084"", ""insurance_117_085"", ""insurance_117_086"", ""insurance_117_087"", ""insurance_117_088"", ""insurance_117_089"", ""insurance_117_090"", ""insurance_117_091"", ""insurance_117_092"", ""insurance_117_093"", ""insurance_117_094"", ""insurance_117_095"", ""insurance_117_096"", ""insurance_117_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Jazzabelle. How may I help you today?"", ""I'm sorry I didn't catch your name, what was your name?"", ""My name is Jazzabelle."", ""Oh that is so pretty."", ""Ah thank you so much. With whom am I speaking with today?"", ""Oh this is Mary."", ""Hi Mary. How can I help you today?"", ""Well I need to see how much it would cost me to get insurance on my car. My kids say I can't drive it until I have insurance."", ""Well I can definitely help you with that."", ""Good, I don't want to call somewhere else."", ""So you do not currently have a policy with us now?"", ""mhm you mean do I have insurance?"", ""Yes, do you have insurance with Rivertown?"", ""Oh no. No I do not."", ""Okay. May I get your last name, birthdate, and social security number to get started?"", ""Am I going to need a bunch of information to do this cause I need my purse."", ""Well I will need some personal information and information about your car to get you started with your insurance today."", ""Okay well maybe I should call back. I need to get my purse."", ""I would be glad to hold on for you while you get it."", ""Oh okay. I can do that then. Hold on for a minute okay."", ""Sure, take your time."", ""are you still there?"", ""Yes ma'am I'm here."", ""Okay, I have my driver's license and there's my social security card and you probably need information off the title don't you?"", ""Yes, we will need some information about the car."", ""Okay, so what did you want? ."", ""First I will need your full name, social security number, and birthdat."", ""Okay. It's Mary. Mary Alexander oh middle name is Isabelle."", ""Can you spell Isabelle misses Alexander?"", ""I S A B E L L E and there is no mister here."", ""Oh I am so sorry about that."", ""It's okay. ."", ""So I have Mary with middle name I S A B E L L E and last name Alexander and that's A L E X A N D E R. Is that correct?"", ""Yes."", ""May I have your birthdate and social security number please?"", ""Ten twelve sixty-eight is my birthday. And I have to put on my glasses to see my numbers on my card here. Okay are you ready?"", ""Yes, go ahead miss Alexander."", ""Four three seven five two one six five seven."", ""I am going to repeat that back to you. Four three seven five two one six five seven."", ""That is correct!"", ""Okay, now the address where your car will be garaged? Where will your car be parked when your not driving it?"", ""Oh okay my address. It's four twenty-nine South Abbot Lane, Tolson, Ohio four three eight one two. And that's where my mail comes too."", ""Great! That was my next question. Okay so the address is four twenty-nine South Abbot and that's A B B O T Lane, Tolson, Ohio four three eight one two, correct?"", ""Yep you got it!"", ""Okay, now can you look and tell me what kind of car will you be driving miss Alexander?"", ""okay I got it here somewhere I just had it. Oh right here it is. Right in front of me. Okay it is a two thousand twenty Red Chevrolet Cobalt. Is that what you needed?"", ""Yes, I just need one more thing off of that title you have in your hand. Is it possible for you to read me the VIN number for the vehicle?"", ""normally I would say no but, I grabbed my glasses and they are like looking through a magnifying glass honey . Are you ready it is really long?"", ""Yes, I am ready go ahead."", ""Four three A five six three two six B A four two nine three one two five you get all that?"", ""I sure did but, I am going to read it back to you okay?"", ""Go ahead dear."", ""Four three A five six three two six B A four two nine three one two five, correct?"", ""Yay we got it!"", ""Those are some long numbers I know. Do you happen to have your driver's license nearby to give me your license number, issuing state, and expiration date off of them?"", ""I do. Hold on. Okay I got them here. Oh here in Ohio. My number is R L nine one five five one six and I have to get them by two thousand twenty-three."", ""Okay great! What phone number would you like for me to put on your account miss Alexander?"", ""Oh mhm just put eight one three four two seven six five three two that's my daughter's she answer's the phone for me most of the time."", ""Okay, that's fine. And do you know what kind of coverage you are looking for today? Are you wanting full coverage or only what the law requires?"", ""Well I only want what I have to have to drive that's all nothing else okay?"", ""Okay, I can do that for you. And, will you be paying your bill monthly or would you prefer to pay every three months?"", ""mhm well how much will it be?"", ""I am looking at only what your state requires and that will be a total of two hundred forty dollars for the policy."", ""Oh my god two hundred forty dollars a month!"", ""Oh no ma'am no ma'am. That is for the full policy which is for six months. So you divide that up for six months and it would be about forty dollars a month."", ""Oh my god you almost gave me a heart attack there!"", ""I am so sorry."", ""Oh it's okay. You should say it will be forty dollars a month before you tell me two hundred and forty dollars [laughter."", ""Yes you are right. I should lead with the monthly payment first. I will do that next time. Thank you for the kind advice! So does that sound okay?"", ""Well how much would it be if I got full coverage? That would buy me a new car if something happened right?"", ""Yes. That would cover your vehicle if you were at fault and cover your vehicle if someone else was at fault and did not have insurance or not enough insurance. So either way, yes your car would be covered."", ""But that first one the forty dollars that wouldn't buy me a car huh?"", ""Well it would not cover a replacement vehicle it really just covers the other vehicle involved in the accident."", ""Okay well how much for the one that would help me get a new car then?"", ""It looks like that one would be oh I just about did it again and said the higher number first it would be about fifty seven dollars a month for full coverage for you miss Alexander."", ""Oh okay that's what I want then. The fifty seven dollar one."", ""Okay and how do you want to be billed for that? Do you want monthly payments or every three month payments?"", ""mhm well I better stick with every month I guess."", ""Okay, so your first payment will not be due for seven days okay? But you will have to make that payment by the end of the seven days or your coverage will cancel with no grace period okay?"", ""Grace period. What do you mean grace period?"", ""A grace period is at the end of a billing cycle when your payment is due most policies still give you around ten days to pay before cancelling your policy but, since this is your first payment you won't have that grace period yet."", ""Oh okay that's okay that's okay. I will pay it on Friday. Is that okay to do it on Friday?"", ""Yes, miss Alexander that will be just fine."", ""I will do it Friday then."", ""Okay miss Alexander. I would like to go over what we did today okay?"", ""That's fine. Sure!"", ""Okay. We opened a policy for you for your two thousand twenty Red Chevrolet Cobalt for full coverage insurance."", ""Yes, that's right."", ""We also set you up for monthly payments on that policy with your first payment being due within seven days."", ""And I'm gonna pay that Friday."", ""Yes ma'am I have it noted here that you will be paying your initial payment on Friday. I just want to go over your address and phone number to make sure we have the correct contact information for you okay?"", ""Yeah my address is oh did you want to say it?"", ""I can give it to you and you can just give me a yes if it's correct okay. I have four twenty-nine South Abbot Lane, Tolson, Ohio four three eight one two as the address and Four three seven five two one six five seven is the phone number for your daughter to get in touch with you, correct?"", ""Yes, that all sounds right to me! ."", ""Okay, well is there anything else that I can help you with today miss Alexander?"", ""No you did a good job okay. Tell your manager that!"", ""I will and thank you for that miss Alexander! And, thank you for calling Rivertown Insurance and you have a great day!"", ""You too dear! Bye now.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
118,"{""dialogue_id"": ""118"", ""turns"": {""turn_id"": [""insurance_118_000"", ""insurance_118_001"", ""insurance_118_002"", ""insurance_118_003"", ""insurance_118_004"", ""insurance_118_005"", ""insurance_118_006"", ""insurance_118_007"", ""insurance_118_008"", ""insurance_118_009"", ""insurance_118_010"", ""insurance_118_011"", ""insurance_118_012"", ""insurance_118_013"", ""insurance_118_014"", ""insurance_118_015"", ""insurance_118_016"", ""insurance_118_017"", ""insurance_118_018"", ""insurance_118_019"", ""insurance_118_020"", ""insurance_118_021"", ""insurance_118_022"", ""insurance_118_023"", ""insurance_118_024"", ""insurance_118_025"", ""insurance_118_026"", ""insurance_118_027"", ""insurance_118_028"", ""insurance_118_029"", ""insurance_118_030"", ""insurance_118_031"", ""insurance_118_032"", ""insurance_118_033"", ""insurance_118_034"", ""insurance_118_035"", ""insurance_118_036"", ""insurance_118_037"", ""insurance_118_038"", ""insurance_118_039"", ""insurance_118_040"", ""insurance_118_041"", ""insurance_118_042"", ""insurance_118_043"", ""insurance_118_044"", ""insurance_118_045"", ""insurance_118_046"", ""insurance_118_047"", ""insurance_118_048"", ""insurance_118_049"", ""insurance_118_050"", ""insurance_118_051"", ""insurance_118_052"", ""insurance_118_053"", ""insurance_118_054"", ""insurance_118_055"", ""insurance_118_056"", ""insurance_118_057"", ""insurance_118_058"", ""insurance_118_059"", ""insurance_118_060"", ""insurance_118_061"", ""insurance_118_062"", ""insurance_118_063"", ""insurance_118_064"", ""insurance_118_065"", ""insurance_118_066"", ""insurance_118_067"", ""insurance_118_068"", ""insurance_118_069"", ""insurance_118_070"", ""insurance_118_071"", ""insurance_118_072"", ""insurance_118_073"", ""insurance_118_074"", ""insurance_118_075"", ""insurance_118_076"", ""insurance_118_077"", ""insurance_118_078"", ""insurance_118_079"", ""insurance_118_080"", ""insurance_118_081"", ""insurance_118_082"", ""insurance_118_083"", ""insurance_118_084"", ""insurance_118_085"", ""insurance_118_086"", ""insurance_118_087"", ""insurance_118_088"", ""insurance_118_089"", ""insurance_118_090"", ""insurance_118_091"", ""insurance_118_092"", ""insurance_118_093"", ""insurance_118_094"", ""insurance_118_095"", ""insurance_118_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling JJ's life insurance how can I help you?"", ""Hi I am a current client of yours and I am looking to change my plan."", ""Alright I can help you with that. What is your first and last name?"", ""Laura Jones."", ""Thank you Laura I just want to verify your identity. What is you date of birth?"", ""May twenty third ninteen ninty."", ""Thank you. #Uh what is your customer ID number?"", ""I actually don't have that available. Do I need that?"", ""No that is fine. I will just have to ask a few more questions."", ""Ok."", ""What is your phone number?"", ""Seven six three two nine one eight eight three nine."", ""Thank you. Please verify your social security number."", ""Four six four three nine two six four eight."", ""Can I have you repeat that one more time, sorry the phone broke up a little bit."", ""Four six four three nine two six four eight."", ""Thank you. Last but not least please verify your mother's maiden name."", ""Holland."", ""Much appreciated. Alright, so it looks like you currently have the Term Life insurance that is threee hundred dollars a year. Do you happen to know which type of plan you are looking for?"", ""I actually unsure of the other plans I just know I am looking for a better plan."", ""Ok well let me explain them a little bit more to you."", ""Great!"", ""So the plan you currently have is the cheapest plan offered. With this plan you pay your premium and the life insurance policy pays a benefit in the event of death during a specific time frame."", ""Ok. Yup that makes sense."", ""Then there is the next step up which is called Universal Life Insurance."", ""Ok. Universal Life Insurance."", ""This is a more flexible life insurance option. #Um with this plan you pay your premium and it is specific to a few things and it is like an investment. This policy goes until death and you can change your premium amount as well as your death benefit amount. Your premium of course is based on age, insurability, and insured risk."", ""#Um ok that sounds better then the one I currently have."", ""Yes it is a little more rich, but also can be more expensive."", ""Ok."", ""Then we have the Whole Life Insurance which has the richest benefits."", ""Ok."", ""This is a lifetime benefit, which means it is gaurenteed to be paid out at the time of death as long as premiums were maintained. You can also have a savings plan with this where cash starts to build up."", ""#Ah ok. So can I just switch my plan?"", ""Are you looking to keep the same beneficiary and you are the one on the life insurance policy?"", ""Yes."", ""Ok, so what we can do is get the policy changed, but it is contingent on a physical. How does that sound?"", ""That is fine."", ""Perfect. Which policy where you thinking?"", ""Well I have no idea. What are the price differences?"", ""Well currently you pay three hundred dollars a year. The next one would be the Universal Life Policy and that one is tweleve hundred dollars a year and then the Whole life policy is eighteen hundred dollars a year."", ""Wow that is quite a jump. Well I really want my daughter to have money when I die. So "", ""Well I highly recommend the Whole Life Policy if you are looking for a payment that is going to be there and you can add more to that payment with the savings portion."", ""Ok. I suppose that one will be fine. What is the monthly premium on that?"", ""That would be a payment of one hundred and fifty dollars a month. How does that sound?"", ""That is ok. How do I set up the savings plan?"", ""With the savings plan it goes into effect when you hit the amount that needs to be paid for a gaurenteed payout. For instance if you only pay one hundred and fifty dollars until you pass away there would be no savings. But if you pay more then that it would then go towards your savings portion."", ""Ok. Can my daughter put money towards it to?"", ""She can if you give her permission to do so."", ""Perfect."", ""So I am going to get this plan in place. Again it is contingent on a physical from your doctor. You have thirty days to complete that physical and the plan will go into place the first of the month after your physical is approved."", ""Ok, so I should get it sooner rather than later?"", ""If you would like it to go into effect sooner then yes."", ""And what about my old policy?"", ""Your old policy we can cancel out today and the premium would stop, but your plan would stop as well. Or we can wait until your physical is approved and it would cancel out automatically once that plan is approved. You would continue to have to pay the plan premium."", ""Ok. Let's cancel it out today please. I am going to get my physical done as soon as I can."", ""Ok. I am going to get all the paperwork pulled up."", ""Do I have to sign anything?"", ""Yes I am actually going to email you these documents while we are on the phone and you will have to esign them."", ""Ok."", ""What is your email address?"", ""Moose lake three six two at gmail dot com."", ""Ok that was Moose lake three six two at gmail dot com?"", ""Correct."", ""I am emailing those over right now. Please let me know when you get those and I will let you know the next steps."", ""Ok. I have gotten them."", ""Perfect. Please open the document and feel free to read through the first page. Scroll to the bottom and click get started."", ""Ok. Done."", ""Continue to go through the document and click sign on the bottom of all documents and let me know when you are done with that."", ""Ok I am done. I think."", ""Alright then click done in the top right hand corner and that will send it back to me."", ""Ok. Sent."", ""Alright I am going to tell you your policy cancelation number. Are you ready?"", ""Yes."", ""It is A as in apple seven two nine four G as in Gary six two two three eight."", ""Ok. You said A seven two nine four G six two two three eight."", ""Correct. Now I am going to send you another document for the new life policy. Again please go through the document and click sign on all pages that ask. When you are done with it please click done and let me know."", ""Ok. I am done with that and I have clicked done."", ""Great I am going to give you your confirmation number. Are you ready?"", ""Yes I am."", ""Six four three B as in Bob nine nine zero two three."", ""You said six four three B nine nine zero two three."", ""Correct."", ""Alright."", ""So we have cancelled your old plan and your new plan will go into place once we have a copy of your physical from your doctor."", ""Do I have to send that to you?"", ""Actually just let your doctor know that you would like it sent to JJ's Life insurance and they will do it all for you."", ""Makes it so much easier for me."", ""Yes we like to try and make things easy ."", ""Anything else I need to do?"", ""There is not we are all good to go. Do you have any last minute questions for me?"", ""No not at this time."", ""Ok well please let me know if you think of anything otherwise have a great rest of your day."", ""Thank you I appreciate your help."", ""You are welcome!"", ""Bye."", ""Buh Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
119,"{""dialogue_id"": ""119"", ""turns"": {""turn_id"": [""insurance_119_000"", ""insurance_119_001"", ""insurance_119_002"", ""insurance_119_003"", ""insurance_119_004"", ""insurance_119_005"", ""insurance_119_006"", ""insurance_119_007"", ""insurance_119_008"", ""insurance_119_009"", ""insurance_119_010"", ""insurance_119_011"", ""insurance_119_012"", ""insurance_119_013"", ""insurance_119_014"", ""insurance_119_015"", ""insurance_119_016"", ""insurance_119_017"", ""insurance_119_018"", ""insurance_119_019"", ""insurance_119_020"", ""insurance_119_021"", ""insurance_119_022"", ""insurance_119_023"", ""insurance_119_024"", ""insurance_119_025"", ""insurance_119_026"", ""insurance_119_027"", ""insurance_119_028"", ""insurance_119_029"", ""insurance_119_030"", ""insurance_119_031"", ""insurance_119_032"", ""insurance_119_033"", ""insurance_119_034"", ""insurance_119_035"", ""insurance_119_036"", ""insurance_119_037"", ""insurance_119_038"", ""insurance_119_039"", ""insurance_119_040"", ""insurance_119_041"", ""insurance_119_042"", ""insurance_119_043"", ""insurance_119_044"", ""insurance_119_045"", ""insurance_119_046"", ""insurance_119_047"", ""insurance_119_048"", ""insurance_119_049"", ""insurance_119_050"", ""insurance_119_051"", ""insurance_119_052"", ""insurance_119_053"", ""insurance_119_054"", ""insurance_119_055"", ""insurance_119_056"", ""insurance_119_057"", ""insurance_119_058"", ""insurance_119_059"", ""insurance_119_060"", ""insurance_119_061"", ""insurance_119_062"", ""insurance_119_063"", ""insurance_119_064"", ""insurance_119_065"", ""insurance_119_066"", ""insurance_119_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance Co. How can I help you?"", ""Hi I am looking to find an insurance agent."", ""I can help you with that. What kind of insurance are you looking for?"", ""Life insurance."", ""Sounds great. I am going to get some information from you and we can get you on your way to an agent."", ""Ok."", ""What is your first name?"", ""Gerald."", ""G-e-r-a-l-d?"", ""Yes."", ""And Gerald what is your last name?"", ""Smith."", ""Ok Gerald Smith. And Gerald what is a good phone number to reach you at?"", ""Seven six three two four five nine six three four."", ""That was seven six three two four five nine six three four?"", ""Yes. #Um I think so let me double check. Yes that is correct."", ""Gerald what is your email address?"", ""It is my first name dot last name seven at gmail dot com."", ""Ok that was Gerald dot smith seven at gmail dot com?"", ""Yes."", ""Thank you and what is your date of birth?"", ""Why do you need that information. Are you going to be my agent?"", ""No I am just trying to get a file started for you, so I can pass along your information to an agent. Sound good?"", ""Yeah I guess."", ""Ok and your date of birth?"", ""January third ninteen seventy four."", ""Ok and your address?"", ""Seven two four Element Avenue North Branch Minnesota five five four oh six."", ""Ok that was seven two four Element Avenue North Branch Minnesota five five four zero six?"", ""Yes."", ""How is the weather up there is Minnesota?"", ""Cold like always."", ""I would hate that cold weather all the time."", ""Yeah it gets old, but when you have lived here all your life you get used to it."", ""I suppose. Alright Gerald I have your account all set up. I am going to get you information to an agent in your area."", ""Ok."", ""So there is an agent that goes by Mike Magnus. He is also in the North Branch area. Sound good?"", ""Yes."", ""Ok I am going to forward him your information."", ""Ok. Can I also get his information so I can give him a call?"", ""Of course do you have a piece of paper ready?"", ""#Uh give me one moment."", ""Alright."", ""Ok I am ready."", ""Mike's phone number is six five one three oh eight nine two six four."", ""Ok can you repeat that?"", ""Yes it is six five one."", ""Six five one."", ""Three oh eight."", ""Three oh eight."", ""Nine two six four."", ""Nine two six four."", ""Would you like his email address as well?"", ""#Um yes please."", ""It is Mike Magnus at life insure explore dot com."", ""Ok Mike m-i-k-e?"", ""Yup."", ""Magnus M-a-g-n-u-s?"", ""Correct."", ""At Life insure explore dot com."", ""That is correct."", ""#Uh ok."", ""I will forward youor information to him and let him know you are readdy to chat. But feel free to also get a hold of him."", ""Ok."", ""Is there anything else I can help you with today?"", ""No I think that will be everything."", ""Perfect! Let me know if you have any other questions otherwise have a good rest of your day."", ""Thank you. #Uh you too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
120,"{""dialogue_id"": ""120"", ""turns"": {""turn_id"": [""insurance_120_000"", ""insurance_120_001"", ""insurance_120_002"", ""insurance_120_003"", ""insurance_120_004"", ""insurance_120_005"", ""insurance_120_006"", ""insurance_120_007"", ""insurance_120_008"", ""insurance_120_009"", ""insurance_120_010"", ""insurance_120_011"", ""insurance_120_012"", ""insurance_120_013"", ""insurance_120_014"", ""insurance_120_015"", ""insurance_120_016"", ""insurance_120_017"", ""insurance_120_018"", ""insurance_120_019"", ""insurance_120_020"", ""insurance_120_021"", ""insurance_120_022"", ""insurance_120_023"", ""insurance_120_024"", ""insurance_120_025"", ""insurance_120_026"", ""insurance_120_027"", ""insurance_120_028"", ""insurance_120_029"", ""insurance_120_030"", ""insurance_120_031"", ""insurance_120_032"", ""insurance_120_033"", ""insurance_120_034"", ""insurance_120_035"", ""insurance_120_036"", ""insurance_120_037"", ""insurance_120_038"", ""insurance_120_039"", ""insurance_120_040"", ""insurance_120_041"", ""insurance_120_042"", ""insurance_120_043"", ""insurance_120_044"", ""insurance_120_045"", ""insurance_120_046"", ""insurance_120_047"", ""insurance_120_048"", ""insurance_120_049"", ""insurance_120_050"", ""insurance_120_051"", ""insurance_120_052"", ""insurance_120_053"", ""insurance_120_054"", ""insurance_120_055"", ""insurance_120_056"", ""insurance_120_057"", ""insurance_120_058"", ""insurance_120_059"", ""insurance_120_060"", ""insurance_120_061"", ""insurance_120_062"", ""insurance_120_063"", ""insurance_120_064"", ""insurance_120_065"", ""insurance_120_066"", ""insurance_120_067"", ""insurance_120_068"", ""insurance_120_069"", ""insurance_120_070"", ""insurance_120_071"", ""insurance_120_072"", ""insurance_120_073"", ""insurance_120_074"", ""insurance_120_075"", ""insurance_120_076"", ""insurance_120_077"", ""insurance_120_078"", ""insurance_120_079"", ""insurance_120_080"", ""insurance_120_081"", ""insurance_120_082"", ""insurance_120_083"", ""insurance_120_084"", ""insurance_120_085"", ""insurance_120_086"", ""insurance_120_087"", ""insurance_120_088"", ""insurance_120_089"", ""insurance_120_090"", ""insurance_120_091"", ""insurance_120_092"", ""insurance_120_093"", ""insurance_120_094"", ""insurance_120_095"", ""insurance_120_096"", ""insurance_120_097"", ""insurance_120_098"", ""insurance_120_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank your for calling Lily's Pet Palace. This is Lily how can I help you?"", ""Wait is this the owner Lily?"", ""[Laughter] No I just happen to have the same name though. Good catch!"", ""You must get that a lot with the same name."", ""I do, but all depends on the day."", ""Anyway I am looking to get some pet insurance, but I am looking around and have a few questions then want to figure out the total."", ""I would love to help you with that. Just so I know who I am talking to what is your name?"", ""Janice."", ""Thank you and Janice just in case the call drops what is a good phone number I can reach you on?"", ""Seven six three two oh eight three one nine nine."", ""Ok that was seven six three two oh eight three one nine nine."", ""Yes."", ""Alright so tell me a little bit about your pet."", ""Well I just got a kitten and he is eight weeks old."", ""How exciting. I am so excited for you! Boy or girl?"", ""It is a boy."", ""Aww what's his name?"", ""Garfield."", ""I love it! Is he orange and fluffy like Garfield?"", ""No he is actually more orange and white with long fur."", ""So cute I bet he is just adorable."", ""Yeah he is. But I have a few questions for you before we go on."", ""Sounds good. What do you got?"", ""What kind of plans do you have?"", ""We offer two different types of plans Petcare Basic and Petcare Preferred."", ""What is the difference?"", ""Lets talk about the basic first. What that is, is a basic pet insurance it does have a network, so you would have to go to an in network vet. There is a six month waiting period before the plan kicks in. It does cover annual wellness visits and immunizations. It also covers eighty percent of prescriptions for your pet. With this plan it does pay for illness and incidents up to two thousand dollars, with a thousand dollar deductible."", ""Ok how much is that plan?"", ""That plan would be five hundred dollars a year."", ""What about the other plan you talked about?"", ""That one is the Preferred plan and it includes the wellness visits once a year with immunizations. There is no network, so as long as they will bill us, so just make sure they take this plan. There is no waiting period, so you can take Garfield in right away. It also covers neutering at no cost to you. The amount it covers for illness and incident is three thousand dollars with a thousand dollar deductible."", ""That one sounds a lot better. It must be way more expensive?"", ""Actually that one is only one thousand dollars a year, so not to much more when a neuter costs a few hundred dollars itself."", ""Yeah you are true. Hmm I I think I would like to sign Garfield up for that."", ""Perfect! Let me get some information for you, so I can get your account all set up and get Garfield some insurance."", ""Ok."", ""So Janice what is your last name?"", ""Phillips."", ""Can you please spell that for me?"", ""P-h-i-l-l-i-p-s."", ""Thank you. And what is your date if birth?"", ""August twenty third two thousand and one."", ""Perfect and your address?"", ""Six two two three Wilmore Avenue North Cambridge New York three three zero six nine."", ""Alright I just want to repeat that back it was Six two two three Wilmore Avenue North Cambridge New York three three zero six nine?"", ""Yes that is correct."", ""And your phone number can I put down the one you gave me earlier?"", ""Yes that is fine."", ""Ok now I am going to ask you a few things about Garfield."", ""Ok."", ""What is his date of birth?"", ""June sixth two thousand twenty one."", ""What is his breed?"", ""He is a persian."", ""And what is his weight?"", ""Four pounds and thirteen ounces."", ""Aww just a little guy!"", ""Yeah I am sure he will get much bigger."", ""Especially if he is anything like Garfield."", ""Yeah."", ""Alright, so I have your file and his file made. What is your primary vet?"", ""We use Pet's Pet Hospital."", ""Ok. I have that down. Has Garfield received any of his immunizations yet?"", ""No he has not."", ""Ok. Let me get everything all put together here and I will email you the documents to sign."", ""Do you have my email?"", ""No it was on my next to do. In that case what is it?"", ""Kat with a k mommy seven seven two two at hotmail dot com."", ""Ok I am going to email this over right now."", ""Thank you."", ""When you get it please open it and read through it and then you can sign it and click done. This will send it back to me."", ""Ok. Just looking it over. I am done."", ""Alright everything looks good. Last thing we need to take care of is would you like a yearly bill or a monthly bill?"", ""#Er monthly please. How much would that be exactly?"", ""That would be eighty three dollars and thirty three cents."", ""Ok and how do I pay that?"", ""You are one step ahead of me! That was my next question would you like to write a monthly check or have it automatically come out of your bank account?"", ""Bank account please."", ""Ok what is your routing number?"", ""Let me grab my purse. It is zero zero zero zero three one six eight four two."", ""Ok zero zero zero zero three one six eight four two?"", ""Yeah that is correct."", ""Ok and your account number?"", ""Six nine one seven one one two six three."", ""That was six nine one seven one one two six three?"", ""Yup."", ""Do you have a date preferance on when you would like that to come out?"", ""Can we do the fifteenth of the month?"", ""Yes we can! So it will come out automatically on the fifteenth of every month. This will start next month."", ""Ok. Is there anything I need to pay up front?"", ""No there is not. This will actually start the first of the month."", ""Ok."", ""So we are all set up on our end and your pet insurance for Garfield will go into effect on the first on the month and your first payment of eighty three dollars and thirty three cents will come out on the fifteenth of next month."", ""Ok. Thank you for helping me with this."", ""No problem! Is there anything else I can help you with?"", ""Nope that is it."", ""Great well I hope you and Garfield have a great rest of your day and thank you for calling in!"", ""Thank you so much! You have a good day too."", ""Thank you!"", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
121,"{""dialogue_id"": ""121"", ""turns"": {""turn_id"": [""insurance_121_000"", ""insurance_121_001"", ""insurance_121_002"", ""insurance_121_003"", ""insurance_121_004"", ""insurance_121_005"", ""insurance_121_006"", ""insurance_121_007"", ""insurance_121_008"", ""insurance_121_009"", ""insurance_121_010"", ""insurance_121_011"", ""insurance_121_012"", ""insurance_121_013"", ""insurance_121_014"", ""insurance_121_015"", ""insurance_121_016"", ""insurance_121_017"", ""insurance_121_018"", ""insurance_121_019"", ""insurance_121_020"", ""insurance_121_021"", ""insurance_121_022"", ""insurance_121_023"", ""insurance_121_024"", ""insurance_121_025"", ""insurance_121_026"", ""insurance_121_027"", ""insurance_121_028"", ""insurance_121_029"", ""insurance_121_030"", ""insurance_121_031"", ""insurance_121_032"", ""insurance_121_033"", ""insurance_121_034"", ""insurance_121_035"", ""insurance_121_036"", ""insurance_121_037"", ""insurance_121_038"", ""insurance_121_039"", ""insurance_121_040"", ""insurance_121_041"", ""insurance_121_042"", ""insurance_121_043"", ""insurance_121_044"", ""insurance_121_045"", ""insurance_121_046"", ""insurance_121_047"", ""insurance_121_048"", ""insurance_121_049"", ""insurance_121_050"", ""insurance_121_051"", ""insurance_121_052"", ""insurance_121_053"", ""insurance_121_054"", ""insurance_121_055"", ""insurance_121_056"", ""insurance_121_057"", ""insurance_121_058"", ""insurance_121_059"", ""insurance_121_060"", ""insurance_121_061"", ""insurance_121_062"", ""insurance_121_063"", ""insurance_121_064"", ""insurance_121_065"", ""insurance_121_066"", ""insurance_121_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Megs Life insurance this is Chad. How can I help you?"", ""Well I am not sure what I am looking to do. I want to change my bill to monthly?"", ""Yes of course! Are you currently paying yearly?"", ""Yes and it is getting to be to much money at one time."", ""I totally understand. Let me pull up your file and we can go from there sound good?"", ""Yes."", ""Alright and what is your first and last name?"", ""Kari Lewison."", ""How do you spell that?"", ""K-a-r-i L-e-w-i-s-o-n."", ""Thank you."", ""Yup."", ""Alright Kari can I have you verify some information here. What is your date of birth?"", ""January thirteenth ninteen ninty four."", ""And your address?"", ""Six three North View Road apartment three Saint Cloud Minnesota five five four four two."", ""It looks like that is not the address we have on file. Did you recently move?"", ""Oh yeah sorry I forgot to update."", ""No problem let me just update this information. Can I have you please repeat your address?"", ""Yeah it is six three North View Road apartment three Saint Cloud Minnesota five five four four two."", ""Thank you. That is all updated. Can I have you verify your phone number?"", ""Six one five nine nie one seven three three eight."", ""And last thing your email address."", ""Klewison at comcast dot net."", ""Thank you. It looks like currently you have yearly billing checked which that total is one thousand four hundred and two dollars. Is that correct?"", ""Yes that sounds right."", ""If we change that to monthly payments that would make it one hundred sixteen dollars and eighty three cents. Does that sound like a better amount?"", ""Well I are there any other options?"", ""The only otherr one would be quartely. Would you like me to figure that out for you?"", ""Yes please."", ""For quarterly billing that would be once everyone three months and the total would be three hundred and fifty dollars and fifty cents. Does that sound better?"", ""Can you repeat the monthly billing amount please?"", ""Yes of course that would be one hundred sixteen dollars and eighty three cents."", ""Ok. #Um that one I thonk would work better for me and my financial situation currently."", ""Sounds good. Lets get you set up for monthly billing."", ""Ok."", ""Since you have not yet paid your yearly bill for this year. This would start this month. Do you have a day preferance for it to come out?"", ""#Um can it be any day?"", ""Yes and going forward it would come out month on that day."", ""Ok lets do the sisteenth?"", ""The sixteenth that sounds good. On months that the sixteenth falls on a weekend or holiday do expect it to come out a day late."", ""Ok."", ""Alright I do have that processed and that will come out starting this month. Do you want to use the card that is already on file?"", ""#Uh what card is that?"", ""Card number ending in six six three two."", ""Sure that one should be fine."", ""Ok and once it is charged every month you will receive a receipt in your email. Would you like a paper copy mailed to you as well?"", ""I don't think that is necessary."", ""Alright. Then we have this all updated for you to receive monthly billing. This will come out on the sixteenth of every month in the amount of one hundred sixteen dollars and eighty three cents does that sound correct?"", ""Correct."", ""Is there anything else I can help you with today?"", ""No I don't think so. At least not at this time."", ""Ok then thank you for calling in and have a good rest of your day."", ""Wait. I actually do have another question."", ""Of course. What is that?"", ""Will I get confirmation of this call?"", ""You will not, but I can give you a call number, so if you do need to reference it you can use that number. How does that sound?"", ""Well I I guess that sounds ok."", ""Alright the number is three nine zero zero two six three."", ""Ok you said three nine zero zero two six three?"", ""Yes."", ""And what was your name again?"", ""My name was Chad."", ""Ok thank you Chad."", ""No problem is there anything else I can help you with Kari?"", ""No I think that is all."", ""Great! Like I said before thank you for calling in and do have a good rest of your day."", ""Thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
122,"{""dialogue_id"": ""122"", ""turns"": {""turn_id"": [""insurance_122_000"", ""insurance_122_001"", ""insurance_122_002"", ""insurance_122_003"", ""insurance_122_004"", ""insurance_122_005"", ""insurance_122_006"", ""insurance_122_007"", ""insurance_122_008"", ""insurance_122_009"", ""insurance_122_010"", ""insurance_122_011"", ""insurance_122_012"", ""insurance_122_013"", ""insurance_122_014"", ""insurance_122_015"", ""insurance_122_016"", ""insurance_122_017"", ""insurance_122_018"", ""insurance_122_019"", ""insurance_122_020"", ""insurance_122_021"", ""insurance_122_022"", ""insurance_122_023"", ""insurance_122_024"", ""insurance_122_025"", ""insurance_122_026"", ""insurance_122_027"", ""insurance_122_028"", ""insurance_122_029"", ""insurance_122_030"", ""insurance_122_031"", ""insurance_122_032"", ""insurance_122_033"", ""insurance_122_034"", ""insurance_122_035"", ""insurance_122_036"", ""insurance_122_037"", ""insurance_122_038"", ""insurance_122_039"", ""insurance_122_040"", ""insurance_122_041"", ""insurance_122_042"", ""insurance_122_043"", ""insurance_122_044"", ""insurance_122_045"", ""insurance_122_046"", ""insurance_122_047"", ""insurance_122_048"", ""insurance_122_049"", ""insurance_122_050"", ""insurance_122_051"", ""insurance_122_052"", ""insurance_122_053"", ""insurance_122_054"", ""insurance_122_055"", ""insurance_122_056"", ""insurance_122_057"", ""insurance_122_058"", ""insurance_122_059"", ""insurance_122_060"", ""insurance_122_061"", ""insurance_122_062"", ""insurance_122_063"", ""insurance_122_064""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good Morning this is Miranda how can I help you?"", ""Hi Miranda my name is Lee and I need to get a new card."", ""Ok are you looking for a new insurance card?"", ""Yes please."", ""Alright let me pull up your file here."", ""Ok."", ""What is your name? #Um yeah you said Lee, Lee what is your last name?"", ""Jettson."", ""Jettson J-e-t-t-s-o-n?"", ""Yes."", ""I do need to verify your identity what is your date of birth?"", ""#Um April ninth ninteen eighty four."", ""Your phone number please?"", ""Six one two nine eight nine six four three one."", ""Thank you Can I please have you verify your social security number?"", ""Yes it is three one three six eight two one four oh."", ""Thank you very much. So you are looking to get proof of your insurance and get a new card. Are you looking for a physical copy or will an electronic copy due?"", ""#Uh is there a huge difference? Would I ever need one over the other?"", ""There is not much of a difference just the delivery method. If we did physical I would have to mail that to you and if we did electrionic I would email it over to you and you would have it right away."", ""Oh I am not sure. #Er can you mail it to me I guess. I rather have a physical copy."", ""Of course let me get that ordered for you."", ""Do you know how that that will take to get?"", ""We do use express shipping through the United States Postal Office. It can take up to even business days, but it is usually there earlier."", ""Ok I do need it for an upcoming appointment."", ""Would you like me to mail this out to you, but also email you a copy just to have incase you need that?"", ""Yeah that would be great!"", ""Okay lets get your physical one sent out to you and then we will work on the electronic."", ""Sounds good."", ""I would like to verify the address we have on file. Is it nine three two eight Delta Parkway Blaine Minnesota five five four three four."", ""Yes that is correct."", ""Ok, so it looks like I can get you a tracking number give me one moment while I print out a shipping label."", ""Ok."", ""Alright are you ready to write this down?"", ""#Um yeah just finding a pen here. Alright got it."", ""The tracking number is pretty long it is z nine six three eight x l three one six four zero x nine six one."", ""Ok that was z nine six three eight x I three one six four zero x nine six one."", ""Yes correct."", ""And that should be here with in seven days?"", ""Yes with in seven business days you should have your physical card."", ""Ok. Thank you."", ""Is there anything else I can help you with?"", ""Yeah actually I thought you were going to email me a copy as well."", ""You are correct! Thank you for reminding me. I have been so forgetful lately ."", ""That's alright I know exactly how you feel."", ""In order to send this out I will need your email address."", ""#Um ok can you send it to more then one email?"", ""Yes I can."", ""Ok my personal email is lee loves reptiles at gmail dot com."", ""Ok lee loves reptiles at gmail dot com?"", ""Yes that is my personal email."", ""Ok and the next email?"", ""The next email is my wifes email. That is Jane is the best one three at gmail dot com."", ""Okay Jane is the best one three at gmail dot com?"", ""Yup."", ""That is a funny email . It makes your wife the best everytime you say it."", ""I know, I know I think she did that on purpose ."", ""Alright so I am going to email that to both emails right now."", ""Thank you."", ""You should receive those within a few minutes. Is there anything else I can help you with?"", ""#Um I don't think so. Thank you for all you help."", ""No problem that is what I am here for."", ""Have a good rest of your day."", ""You to Lee. Thanks for calling in."", ""Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
123,"{""dialogue_id"": ""123"", ""turns"": {""turn_id"": [""insurance_123_000"", ""insurance_123_001"", ""insurance_123_002"", ""insurance_123_003"", ""insurance_123_004"", ""insurance_123_005"", ""insurance_123_006"", ""insurance_123_007"", ""insurance_123_008"", ""insurance_123_009"", ""insurance_123_010"", ""insurance_123_011"", ""insurance_123_012"", ""insurance_123_013"", ""insurance_123_014"", ""insurance_123_015"", ""insurance_123_016"", ""insurance_123_017"", ""insurance_123_018"", ""insurance_123_019"", ""insurance_123_020"", ""insurance_123_021"", ""insurance_123_022"", ""insurance_123_023"", ""insurance_123_024"", ""insurance_123_025"", ""insurance_123_026"", ""insurance_123_027"", ""insurance_123_028"", ""insurance_123_029"", ""insurance_123_030"", ""insurance_123_031"", ""insurance_123_032"", ""insurance_123_033"", ""insurance_123_034"", ""insurance_123_035"", ""insurance_123_036"", ""insurance_123_037"", ""insurance_123_038"", ""insurance_123_039"", ""insurance_123_040"", ""insurance_123_041"", ""insurance_123_042"", ""insurance_123_043"", ""insurance_123_044"", ""insurance_123_045"", ""insurance_123_046"", ""insurance_123_047"", ""insurance_123_048"", ""insurance_123_049"", ""insurance_123_050"", ""insurance_123_051"", ""insurance_123_052"", ""insurance_123_053"", ""insurance_123_054"", ""insurance_123_055"", ""insurance_123_056"", ""insurance_123_057"", ""insurance_123_058"", ""insurance_123_059"", ""insurance_123_060"", ""insurance_123_061"", ""insurance_123_062"", ""insurance_123_063"", ""insurance_123_064"", ""insurance_123_065"", ""insurance_123_066"", ""insurance_123_067"", ""insurance_123_068"", ""insurance_123_069"", ""insurance_123_070"", ""insurance_123_071"", ""insurance_123_072"", ""insurance_123_073"", ""insurance_123_074"", ""insurance_123_075"", ""insurance_123_076"", ""insurance_123_077"", ""insurance_123_078"", ""insurance_123_079"", ""insurance_123_080"", ""insurance_123_081"", ""insurance_123_082"", ""insurance_123_083"", ""insurance_123_084""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Springfield Auto how can I help you?"", ""I need to check my account balance."", ""Ok I can help you with that what is your first name?"", ""Can I just do this online. I don't have time to call in all the time."", ""Yes of course you can. Do you have an online account?"", ""I don't know my wife used to do it, but now I get to."", ""Well once you set up an online account using your email you can check your balance and pay bills all online."", ""So I have to set up an account?"", ""Correct."", ""How long does that take? More of my time."", ""It usually takes about ten minutes to get it set up, but once it is set up and working you are good to go."", ""Well I don't like technology, so I am not going to do that right now."", ""Ok well in the future if you do decide to do it just let us know and we can walk you through it."", ""Ok."", ""So lets check your balance here what is your first name?"", ""Merlin."", ""Merlin M-e-r-l-i-n?"", ""Yes. Last name is Johnson."", ""Merlin Johnson."", ""Yeah."", ""Alright Merlin I just have to verify your account what is your date of birth?"", ""June sixth ninteen thirty nine."", ""And do you have your customer ID available?"", ""No, do I even have one of those?"", ""Yes you do. It would be on your ID card."", ""Well like I already said my wife used to take care of this and now it is all me, so I don't have that."", ""Ok that's fine can I have you verify your phone number?"", ""Six one two eight three eight six four one four."", ""Thank you and your social security number?"", ""Why do you need this information."", ""I do need to verify your identity and in order to do that with out the account ID we do need that information."", ""Fine. It is six one nine seven four nine two zero zero."", ""Thank you. It looks like we don't have a security question set up for you which we will need to do."", ""What does that consist of?"", ""Well I can ask you a random generated question and you give me the answer and that will become your security question."", ""What if I don't know the answer?"", ""Then we can try a new one."", ""Ok. Sounds like a waste of time."", ""I apologize this just makes it easier if you do need to call back."", ""Fine."", ""What was your first pet's name?"", ""My first pet. Well let me think about that. His name was Rufus. He was my cat I sure do miss that little guy. He was my best friend."", ""Aww I love cats I have one as well and he is the best."", ""What is your cats name?"", ""His name is Fluffy and he is a Maine Coon and he is just a little ball of fur."", ""I have a Sam still he is getting old though. So I don't know how much time he will have."", ""He will hopefully live a long while still."", ""We will see."", ""Alright so now that I have your security question set up lets check your balance."", ""Ok."", ""It looks like you owe six thousand nine hundred and twenty eight dollars."", ""What! My wife never told me that is how much we owe. I can't afford that."", ""Well it looks like someone has been paying monthly payments of two hundred and twenty five dollars."", ""She must have been doing that."", ""Would you like to continue that?"", ""Yeah I guess I have no choice."", ""Ok. Would you like to pay your monthly bill now?"", ""Yeah."", ""Alright and how would you like to pay that?"", ""What are my options?"", ""You can do credit card or checking account."", ""I will use my checking account. Do I have to send in a void check?"", ""No need to. I will just get your routing number and account number and you will be good to go."", ""Ok. This is taking up my valuable time anyway."", ""Well I am ready when you are. What is that routing number?"", ""Zero zero six three one four two nine one six eight two."", ""Ok I just want to verify that number. You said zero zero six three one four two nine one six eight two?"", ""Yup. Do you want the account now?"", ""Yes please."", ""That is zero zero one zero three six two one nine three two eight zero."", ""That was zero zero one zero three six two one nine three two eight zero?"", ""Yeah."", ""Okay and you are giving me permission to charge that checking account two hundred and twenty five dollars?"", ""Well I don't think I have a choice. Do I?"", ""Well you do have a choice, but you don't want to go into collections with it."", ""Fine."", ""Alright your bill is all paid and you have a new balance of six thousand seven hundred and three dollars."", ""That still sounds ridiculous. How much longer am I paying this for?"", ""It looks like you have about thirty months left of payments."", ""Ok that doesn't seem so bad I guess."", ""Alright is there anything I can help you with?"", ""No I need to go anyway."", ""Ok well thank you for calling in please have a great rest of your day!"", ""Yeah bye."", ""Buh bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
124,"{""dialogue_id"": ""124"", ""turns"": {""turn_id"": [""insurance_124_000"", ""insurance_124_001"", ""insurance_124_002"", ""insurance_124_003"", ""insurance_124_004"", ""insurance_124_005"", ""insurance_124_006"", ""insurance_124_007"", ""insurance_124_008"", ""insurance_124_009"", ""insurance_124_010"", ""insurance_124_011"", ""insurance_124_012"", ""insurance_124_013"", ""insurance_124_014"", ""insurance_124_015"", ""insurance_124_016"", ""insurance_124_017"", ""insurance_124_018"", ""insurance_124_019"", ""insurance_124_020"", ""insurance_124_021"", ""insurance_124_022"", ""insurance_124_023"", ""insurance_124_024"", ""insurance_124_025"", ""insurance_124_026"", ""insurance_124_027"", ""insurance_124_028"", ""insurance_124_029"", ""insurance_124_030"", ""insurance_124_031"", ""insurance_124_032"", ""insurance_124_033"", ""insurance_124_034"", ""insurance_124_035"", ""insurance_124_036"", ""insurance_124_037"", ""insurance_124_038"", ""insurance_124_039"", ""insurance_124_040"", ""insurance_124_041"", ""insurance_124_042"", ""insurance_124_043"", ""insurance_124_044"", ""insurance_124_045"", ""insurance_124_046"", ""insurance_124_047"", ""insurance_124_048"", ""insurance_124_049"", ""insurance_124_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, Rivertown Insurance. How can I help you?"", ""Hi, I need to speak to someone about my policy. I need to have a dependent take off."", ""No problem, we can take care of that. My name is Jane. To start, I need your first and last name, and the policy number that the dependent is enrolled on."", ""Hi Jane. My name is Susan Jones. The policy number is seven seven seven three six two oh seven."", ""Okay Susan, I'll just bring up your policy and we can get started."", ""Thanks."", ""Alright, I have the policy up. In order to make a change to dependents I do need to ask you a couple questions for security verification."", ""Fire away."", ""First, what is your date of birth."", ""January sixteenth nineteen sixty seven."", ""Okay, and, when you created your account, you gave us answers to three security questions. Do you remember doing that?"", ""Yikes, yeah, vaguely. I always say I'm going to write those down. Let's hope I remember, do I have to remember all three?"", ""Two of the three."", ""Alright, let's give it a go. Fingers crossed!"", ""I'm cheering for you."", """", ""Okay, question number one. What is your mother's maiden name?"", ""That one is easy. Wilson"", ""Okay, Question number two. Who was your favorite teacher?"", ""oh jeez, I think I would have said Mister Neale. Neale with an e at the end n. e. a. l. e. I hope I said that."", ""Okay, Question number three"", ""Wait, did I get that one right?"", ""I can't tell you that, I just ask the questions, and if you've got them correct, or two of them at least, we can move on with changing the policy."", ""Okay, yeah that makes sense. Whew It's like playing Jeopardy or something, Okay, ready for question three."", ""Okay. Question number three. What is the name of your first pet?"", ""Oh man, it was Tip-Tippy! That was so long ago, had a little black tip on his tail, Tippy, yes, final answer."", ""Correct! Okay, we can move on."", ""Jeez, whew. I should write those down. "", ""So, now we can get to the details. You wanted to cancel a dependent? Is that correct?"", ""Yes, my daughter has just finished University and started with a firm, she has her own coverage now."", ""Congratualtions! That's exciting, you must be proud."", ""Very!"", ""So which daughter is that? Jill or Ann?"", ""Jill, her birthday is May sixth, nineteen two thousand and one."", ""Okay, and when do you want her coverage to end?"", ""good question, I thought once she was out of university her coverage ended right away? Do I have options there?"", ""Yes, there is a six month grace period, for her to have her own coverage, after six months she will drop off automatically."", ""Well, she started with her company a month ago, and there is the usual three month waiting period, so let's see that would be in October, so let's cancel her for October first. Does that work?"", ""Yes, that's well within the six months. I can set her coverage to cancel October first and she'll start her own coverage with her company."", ""Perfect."", ""Done, You'll receive an email with the cancellation notice. Is sjones at gmail dot com still the correct email for you?"", ""Yep."", ""Okay, was there anything else I can help you with?"", ""I'm just wondering, will that reduce our premium? With Jill dropping off the plan?"", ""No, you have family coverage, so with your other daughter still on the plan, the premium will remain the same. When her coverage ends as a dependent though, then you will have couple coverage, so that will reduce the premium."", ""Okay, that will be a couple more years, but good to know. Thank you."", ""My pleasure. Did you have any other questions?"", ""Nope, that's it. Thank you for your help, that was relatively painless."", ""Well, I'm glad, it was a pleasure talking with you. Thank you for choosing Rivertown Insurance. You have a great day Susan."", ""You too Jane. Thanks again, bye!"", ""Bye Susan.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
125,"{""dialogue_id"": ""125"", ""turns"": {""turn_id"": [""insurance_125_000"", ""insurance_125_001"", ""insurance_125_002"", ""insurance_125_003"", ""insurance_125_004"", ""insurance_125_005"", ""insurance_125_006"", ""insurance_125_007"", ""insurance_125_008"", ""insurance_125_009"", ""insurance_125_010"", ""insurance_125_011"", ""insurance_125_012"", ""insurance_125_013"", ""insurance_125_014"", ""insurance_125_015"", ""insurance_125_016"", ""insurance_125_017"", ""insurance_125_018"", ""insurance_125_019"", ""insurance_125_020"", ""insurance_125_021"", ""insurance_125_022"", ""insurance_125_023"", ""insurance_125_024"", ""insurance_125_025"", ""insurance_125_026"", ""insurance_125_027"", ""insurance_125_028"", ""insurance_125_029"", ""insurance_125_030"", ""insurance_125_031"", ""insurance_125_032"", ""insurance_125_033"", ""insurance_125_034"", ""insurance_125_035"", ""insurance_125_036"", ""insurance_125_037"", ""insurance_125_038"", ""insurance_125_039"", ""insurance_125_040"", ""insurance_125_041"", ""insurance_125_042"", ""insurance_125_043"", ""insurance_125_044"", ""insurance_125_045"", ""insurance_125_046"", ""insurance_125_047"", ""insurance_125_048"", ""insurance_125_049"", ""insurance_125_050"", ""insurance_125_051"", ""insurance_125_052"", ""insurance_125_053"", ""insurance_125_054"", ""insurance_125_055"", ""insurance_125_056"", ""insurance_125_057"", ""insurance_125_058"", ""insurance_125_059"", ""insurance_125_060"", ""insurance_125_061"", ""insurance_125_062"", ""insurance_125_063"", ""insurance_125_064"", ""insurance_125_065"", ""insurance_125_066"", ""insurance_125_067"", ""insurance_125_068"", ""insurance_125_069"", ""insurance_125_070"", ""insurance_125_071"", ""insurance_125_072"", ""insurance_125_073""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance how can I help you?"", ""Hi what was your name?"", ""Sorry I didn't mention it this is Sam."", ""Hi Sam I am looking to see where my payment status is at."", ""Yes I can help."", ""I paid it over a week ago and it hasn't come out."", ""#Ah ok let me pull up your file here. What is your name?"", ""Denise Randall."", ""And Denise what is your date of birth?"", ""February third ninteen fourty two."", ""Ok and what is your account number?"", ""Four three six."", ""Actually your account number is eight digits long. It is in the back side of your card."", ""Oh ok. It is six two nine."", ""Six two nine."", ""Four nine one."", ""Four nine one."", ""Six eight."", ""Six eight."", ""Thank you very much Denise. Give me a minute while I pull up your account."", ""I have your account pulled up can you just verify your bill ID?"", ""Yeah it is zero zero three one six two eight oh."", ""Thank you. It looks like it is for the amount of four hundred and twenty seven dollars. Is that correct?"", ""Yes that is correct."", ""It shows on my end that there was an error to processing this."", ""Explains a lot."", ""I would like to verify the account information we have on file. Can you please give me the card number you used?"", ""Yeah give me a minute to go get that."", ""Ok."", ""It is four four nine six three two oh eight nine nine nine two six four four three."", ""Ok you said four four nine six three two zero eight nine nine nine two six four four three?"", ""Yes."", ""And what is the expiration date?"", ""March twenty twenty two."", ""And the CVV."", ""Seven one nine."", ""Ok it looks like everything we have on this account is correct. I am going to grab my supervisor and see why this is not going through."", ""Ok."", ""Thank you for holding Denise are you still available?"", ""Yes."", ""We are working on this issue and may take a couple minutes. Is that ok?"", ""Yes that is fine."", ""Ok please stay on the line and I will let you know when everything is fixed."", ""Thank you."", ""Ok. Thank you so much for holding sorry that took so long."", ""It is ok."", ""We have fixed the issue and had to manually process this payment, but it did go through."", ""Am I going to get charged a late fee?"", ""No of course not. This was not your fault by no means, so you will not be charged."", ""Oh ok good. Takes a load off my shoulders."", ""Good to hear. Give me a moment while I send you an invoice to the email on file."", ""Is that the Dog lover email you have?"", ""Let me check here."", ""Yes that looks to be correct."", ""Ok just checking."", ""Alright I just sent that payment."", ""Let me know when you receive that."", ""Well I am not by my computer."", ""Perfectly fine. Just please give us a call if you don't receive that invoice."", ""#Um ok."", ""Is there anything else I can help you with Denise?"", ""Well am I going to have to call every time for this to get processed?"", ""No you should not have to. We are not sure what exactly happened this month but we are going to look into it."", ""#Ah ok. Should I call in next month?"", ""You don't have to call in next month if everything goes through fine."", ""How many days should I give it to go through?"", ""Please give it three to five business days and if you notice it still hasn't come out please give us a call."", ""Ok. Will do."", ""Perfect. Is there anything else I can help you with Denise?"", ""No I should be ok."", ""Alright well please let me know if you have any questions."", ""Ok."", ""Thank you for calling in have a good rest of your morning."", ""Thanks. I will try.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
126,"{""dialogue_id"": ""126"", ""turns"": {""turn_id"": [""insurance_126_000"", ""insurance_126_001"", ""insurance_126_002"", ""insurance_126_003"", ""insurance_126_004"", ""insurance_126_005"", ""insurance_126_006"", ""insurance_126_007"", ""insurance_126_008"", ""insurance_126_009"", ""insurance_126_010"", ""insurance_126_011"", ""insurance_126_012"", ""insurance_126_013"", ""insurance_126_014"", ""insurance_126_015"", ""insurance_126_016"", ""insurance_126_017"", ""insurance_126_018"", ""insurance_126_019"", ""insurance_126_020"", ""insurance_126_021"", ""insurance_126_022"", ""insurance_126_023"", ""insurance_126_024"", ""insurance_126_025"", ""insurance_126_026"", ""insurance_126_027"", ""insurance_126_028"", ""insurance_126_029"", ""insurance_126_030"", ""insurance_126_031"", ""insurance_126_032"", ""insurance_126_033"", ""insurance_126_034"", ""insurance_126_035"", ""insurance_126_036"", ""insurance_126_037"", ""insurance_126_038"", ""insurance_126_039"", ""insurance_126_040"", ""insurance_126_041"", ""insurance_126_042"", ""insurance_126_043"", ""insurance_126_044"", ""insurance_126_045"", ""insurance_126_046"", ""insurance_126_047"", ""insurance_126_048"", ""insurance_126_049"", ""insurance_126_050"", ""insurance_126_051"", ""insurance_126_052"", ""insurance_126_053"", ""insurance_126_054"", ""insurance_126_055"", ""insurance_126_056"", ""insurance_126_057"", ""insurance_126_058"", ""insurance_126_059"", ""insurance_126_060"", ""insurance_126_061"", ""insurance_126_062"", ""insurance_126_063"", ""insurance_126_064"", ""insurance_126_065"", ""insurance_126_066"", ""insurance_126_067"", ""insurance_126_068"", ""insurance_126_069"", ""insurance_126_070"", ""insurance_126_071"", ""insurance_126_072"", ""insurance_126_073"", ""insurance_126_074"", ""insurance_126_075"", ""insurance_126_076"", ""insurance_126_077"", ""insurance_126_078"", ""insurance_126_079"", ""insurance_126_080"", ""insurance_126_081""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""This is Kayla."", ""Hi is this Rivertown Insurance?"", ""Yes it is. What can I help you will."", ""I am having issues with billing."", ""I am sorry to hear that. Let me pull up your account and see what is going on."", ""Ok."", ""What is your name?"", ""It is June Olson."", ""Thank you June and can I have you verify your date of birth?"", ""July twenty seventh ninteen ninty one."", ""The phone number we have on file is six one two eight four six nine one three seven. Is that correct?"", ""Yes."", ""And can I have you verify your social security number?"", ""Four six one three two nine one eight oh."", ""Thank you. June it looks like you have not paid your bills can I ask what is going on?"", ""Wel I havn't received any bills hence why I am calling."", ""Oh my goodness! This should be being sent out once a month let me make sure we have everything on file correct."", ""Ok."", ""What is your address?"", ""Six four two nine one East Ridge Road Chicago Illinois."", ""Ok it looks like that is the correct address we have on file. What is the zip code?"", ""Nine nine three one five."", ""Yup looks correct."", ""Let me dig into this a little more. Please give me a moment."", ""Ok."", ""Thank you for holding are you still avaliable June?"", ""Yes I am."", ""So I was unabble to figure out why this is not being sent so I am going to create a claim and then have to get back to you on this. Is that alright?"", ""Yes that is fine."", ""Ok. I have the claim created do you have a piece of paper to write down the claim number?"", ""Yes I do."", ""It is Six one nine."", ""Six one nine."", ""Four three zero."", ""Four three zero."", ""Six six two nine."", ""Six six two nine."", ""Ok just verifying again six one nine four three zero six six two nine."", ""That is correct. I will also send you this over email. Can I have your email address?"", ""Yes it is June July Olson nine nine two at hotmail dot com."", ""Ok that was June July nine nine two at hotmail dot com?"", ""That is correct."", ""Ok I am sending this over now. Please give us fourty eaight hours to figure this out and get back to you with an answer."", ""Ok."", ""While I have you on the phone would you like to pay your bill?"", ""Yes please I am ready to get this off my shoulders."", ""Ok, so pulling it up here is looks like you have a balance of three hundred and ninty one dollars and eighty cents."", ""Did you say three hundred?"", ""Yes three hundred and ninty one dollars and eighty cents."", ""Ok. How can I pay this?"", ""We can do a checking account or a credit card. Do youo have a preference?"", ""Lets do a credit card. Let me go grab it."", ""Sounds good."", ""#Uh I can't find it. I know it is somewhere in my purse. #Er here it is. Are you ready."", ""Yes I am what is the card number?"", ""It is four one two two six one seven three nine two eight six five five oh eight."", ""Alright that was four one two two six one seven three nine two eight six five five zero eight."", ""Yes."", ""And what is the expiration date?"", ""May twenty tweny four."", ""And the CVV code?"", ""Is that the one on the back?"", ""Yeah it is the three didgit number on the back of the card."", ""It is six zero three."", ""Ok and you give me permission to charge this card a total of three hundred ninty one dollars and eighty cents."", ""#Um yes I have no choice."", ""Alright that has been processed."", ""Thank you."", ""So to recep you are not recieveing your bills in the mail, so I do have a claim out for that. The claim number is six one nine four three zero six six nine two."", ""What. I thought you said it was two nine?"", ""Oh I apologive you can tell it is a Monday. Yes that is correct six six two nine."", ""Thank you for verifying I thought I was losing it."", ""Your welcome. Please do give us fourty eight hours to have an answer as to why it is not being sent."", ""Ok."", ""Do you have any other questions for me?"", ""No no. I don't."", ""Ok thank you so much for calling in and I will get back to you soon with an answer, so you do start getting your bills."", ""Thank you I appreciate all your help."", ""No problem. You have a good day."", ""You too."", ""Ok Buh bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
127,"{""dialogue_id"": ""127"", ""turns"": {""turn_id"": [""insurance_127_000"", ""insurance_127_001"", ""insurance_127_002"", ""insurance_127_003"", ""insurance_127_004"", ""insurance_127_005"", ""insurance_127_006"", ""insurance_127_007"", ""insurance_127_008"", ""insurance_127_009"", ""insurance_127_010"", ""insurance_127_011"", ""insurance_127_012"", ""insurance_127_013"", ""insurance_127_014"", ""insurance_127_015"", ""insurance_127_016"", ""insurance_127_017"", ""insurance_127_018"", ""insurance_127_019"", ""insurance_127_020"", ""insurance_127_021"", ""insurance_127_022"", ""insurance_127_023"", ""insurance_127_024"", ""insurance_127_025"", ""insurance_127_026"", ""insurance_127_027"", ""insurance_127_028"", ""insurance_127_029"", ""insurance_127_030"", ""insurance_127_031"", ""insurance_127_032"", ""insurance_127_033"", ""insurance_127_034"", ""insurance_127_035"", ""insurance_127_036"", ""insurance_127_037"", ""insurance_127_038"", ""insurance_127_039"", ""insurance_127_040"", ""insurance_127_041"", ""insurance_127_042"", ""insurance_127_043"", ""insurance_127_044"", ""insurance_127_045"", ""insurance_127_046"", ""insurance_127_047"", ""insurance_127_048"", ""insurance_127_049"", ""insurance_127_050"", ""insurance_127_051"", ""insurance_127_052"", ""insurance_127_053"", ""insurance_127_054"", ""insurance_127_055"", ""insurance_127_056"", ""insurance_127_057"", ""insurance_127_058"", ""insurance_127_059"", ""insurance_127_060"", ""insurance_127_061"", ""insurance_127_062"", ""insurance_127_063"", ""insurance_127_064"", ""insurance_127_065"", ""insurance_127_066"", ""insurance_127_067"", ""insurance_127_068"", ""insurance_127_069"", ""insurance_127_070"", ""insurance_127_071"", ""insurance_127_072"", ""insurance_127_073"", ""insurance_127_074""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""This is Amanda."", ""Hi Amanda I am returning a phone call. This is Jane from Rent Fans."", ""Oh hi Jane! I was just calling to get my policy number."", ""Perfect! Is now a good time to get that information."", ""Yes it should be fine."", ""Ok. What is your last name?"", ""Samson."", ""Actually now might not be the best time. My dog is barking and I can't hear you to well."", ""I can hear you fine let me know if you need to go. But I am pulling up your files right now."", ""Ok he stopped."", ""Great! I just need to verify your account. What is your date of birth?"", ""June second two thousand."", ""Your phone number."", ""The same one you called me on."", ""Unfortuantly I need you to verify it to verify your account."", ""Ok. Six one five three eight seven six two four three."", ""Please verify your social security number."", ""Nine four three two six seven two nine three."", ""Thank you. One last question. Please verify your fathers middle name."", ""John."", ""Alright thank you very much!"", ""Welcome."", ""Alright it looks like you are currently enrolled in our renters preferred plan is that correct?"", ""I think so I just pay the bill."", ""[Laughter] that is alright. Are you ready for your policy number?"", ""Yes I am. What is it."", ""XXZY nine nine four nine zero three eight six four nine two eight six seven."", ""Ok. Thank you."", ""Can I just have you repeat that back to me, so I know you got it?"", ""#Uh yeah I guess. XXZY nine nine four nine zero three eight six four nine two eight six nine."", ""Perfect. Is there anything else I can help you with today?"", ""Well I should probably pay my bill while I have you on the line."", ""Alright lets do that. Do you have the bill ID number available?"", ""No I do not."", ""That is fine. Let me go into our billing portal."", ""Ok."", ""It looks like you have a bill for twenty five dollars, does that sound correct?"", ""Yes it does."", ""Great. And how would you like to pay this bill."", ""By credit card please."", ""Ok I am ready when you are for the card number."", ""Four four two one zero zero three six six six two one nine six five four."", ""Ok I just want to verify four four two one zero zero three six six six two one nine six five four?"", ""Yup."", ""What is the expiration date?"", ""September twenty twenty four."", ""Ok September twenty twenty four."", ""Yup."", ""And the CVV on the back of the card?"", ""Three four four."", ""Three four four. It looks like this is a Visa?"", ""Yes."", ""Do you give me permission to process this card for a payment of twenty five dollars?"", ""Yes I do."", ""Alright your payment has been processed."", ""Thank you."", ""Is there anything else can help you with today?"", ""Acually one more thing sorry!"", ""No problem."", ""How can I make payments going forward without calling in?"", ""Great question. We can set you up for a monthly coupon book or you can use our website."", ""What is a coupn book?"", ""So a coupon book is something we can send you in the mail with a coupon for every month and an envelope. You tear off a coupon and write a check with it. Put it in the postage paid envelope and send it to us."", ""I think I would love to do that the coupon book."", ""Alright I will get that sent out to you. Can I have you please verify your address?"", ""Yes it is nine hundred twenty two Bleacher Street North West apartment seven Blaine Minnesota five five four three four."", ""Thank you. I will get those mailed out today and you should get them within five to seven business days."", ""Thank you! I appreciate it."", ""No Problem! Is there anything else I can help you with?"", ""No I actually think that will do it this time."", ""Great! Well if you do think of anything else please give us a call."", ""Oh trust me I will."", ""Good have a fabulous rest of your day!"", ""You too!"", ""Thanks Bye!""], ""dialogue_acts"": [[], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
128,"{""dialogue_id"": ""128"", ""turns"": {""turn_id"": [""insurance_128_000"", ""insurance_128_001"", ""insurance_128_002"", ""insurance_128_003"", ""insurance_128_004"", ""insurance_128_005"", ""insurance_128_006"", ""insurance_128_007"", ""insurance_128_008"", ""insurance_128_009"", ""insurance_128_010"", ""insurance_128_011"", ""insurance_128_012"", ""insurance_128_013"", ""insurance_128_014"", ""insurance_128_015"", ""insurance_128_016"", ""insurance_128_017"", ""insurance_128_018"", ""insurance_128_019"", ""insurance_128_020"", ""insurance_128_021"", ""insurance_128_022"", ""insurance_128_023"", ""insurance_128_024"", ""insurance_128_025"", ""insurance_128_026"", ""insurance_128_027"", ""insurance_128_028"", ""insurance_128_029"", ""insurance_128_030"", ""insurance_128_031"", ""insurance_128_032"", ""insurance_128_033"", ""insurance_128_034"", ""insurance_128_035"", ""insurance_128_036"", ""insurance_128_037"", ""insurance_128_038"", ""insurance_128_039"", ""insurance_128_040"", ""insurance_128_041"", ""insurance_128_042"", ""insurance_128_043"", ""insurance_128_044"", ""insurance_128_045"", ""insurance_128_046"", ""insurance_128_047"", ""insurance_128_048"", ""insurance_128_049"", ""insurance_128_050"", ""insurance_128_051"", ""insurance_128_052"", ""insurance_128_053"", ""insurance_128_054"", ""insurance_128_055"", ""insurance_128_056"", ""insurance_128_057"", ""insurance_128_058"", ""insurance_128_059"", ""insurance_128_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance Company this is Joe how can I help you?"", ""Hi Joe. I recently got divorced and I would like to change my security question and answer."", ""Of course. I am sorry to hear you are going through this, but I can for sure help you out."", ""#Uh yeah thanks."", ""What is your first and last name?"", ""Evelyn Olson."", ""Is that with an e or an o on Olson?"", ""O."", ""Alright and I do need to verify your identity, what is your date of birth?"", ""November twelth ninteen fourty three."", ""Thank you, do you happen to have your customer ID available?"", ""I do. Give me one second let me grab my purse."", ""No problem. Just let me know when you are ready."", ""Ok. #Uh I am ready."", ""Alright me to what isi that number?"", ""Six four two one."", ""Actually that is not your customer ID. It should start with the letter Z and have eight numbers after."", ""Oh ok! Yeah I have that Z one three six five two nine one zero."", ""Thank you! Alright. It looks like your current question is your mother's maiden name correct?"", ""Yes and my ex husband knows that so I would like to change it."", ""Ok sounds good. Do you have a question in mind or would you like one of the already made questions?"", ""Do you have one about childhood that I don't think my ex would know."", ""We do we have a few actually. What was your childhood street address? Who was your best friend as a child? Or who was your kindergarten teacher?"", ""Hmm lets go with childhood street address."", ""Perfect and what was your childhood street address?"", ""It was Buckeye Boulevard."", ""Alright I have that updated on my end. One more thought about protection on this account would you like me to remove your ex husband from the account, so he would not be able to have access even if he knew that?"", ""Yes that would be great. I didn't even think of that."", ""I would need you to verify his first and last name along with his date of birth."", ""Of course. His name is Mackenzie Olson and date of birth is July thirteenth ninteen fourty six."", ""Thank you. I will get him removed from this account."", ""Thank you."", ""So I just want to verify we have changed your security question. The new security question is What was your childhood street address. Can you please confirm the answer?"", ""Buckeye Boulevard."", ""Thank you. We have also removed your ex husband from your account."", ""Correct."", ""Is there anything else I can do for you?"", ""Well I am just curious. What if he tried to change the security question another way. Can he do that?"", ""So no. If he tries to sign into the portal it does ask for your security question, which we have now changed. He has three tries to get into the account if he gets the answer wrong."", ""Ok and if he gets it right?"", ""Then he would be able to get into the account, but you can't change the security question that way."", ""What can you change in there?"", ""The only thing you can change through the account is the password. If by chance he does do that you can always give us a call and we can take care of that."", ""What if he tries to guess three times and gets it wrong does the account close?"", ""No the account actually locks and you have to call us in order to unlock the account. We would then ask you the security question and verify your identity."", ""Thank goodness. Alright I am at a peace of mind knowing there are not many loops he can jump through to get into the account."", ""We do try our best to keep things secure."", ""I do really appreciate that."", ""Good to know I will also pass along that information the the supervisor."", ""Thank you. Do also tell them that you did a great job explaining everything to me and you deserve a raise."", ""[Laughter] Thank you very much Evelyn I appreciate it. But this is my job and I love what I do."", ""Well you do a good job."", ""Thank you!"", ""Your welcome."", ""Is there anything I can help you with?"", ""No that should be all."", ""Alright. Well thank you so much Evelyn for calling in. You have a good rest of your afternoon."", ""Thank you I will. I hope you do as well."", ""Oh I will too thank you."", ""Bye now."", ""Bye Evelyn.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
129,"{""dialogue_id"": ""129"", ""turns"": {""turn_id"": [""insurance_129_000"", ""insurance_129_001"", ""insurance_129_002"", ""insurance_129_003"", ""insurance_129_004"", ""insurance_129_005"", ""insurance_129_006"", ""insurance_129_007"", ""insurance_129_008"", ""insurance_129_009"", ""insurance_129_010"", ""insurance_129_011"", ""insurance_129_012"", ""insurance_129_013"", ""insurance_129_014"", ""insurance_129_015"", ""insurance_129_016"", ""insurance_129_017"", ""insurance_129_018"", ""insurance_129_019"", ""insurance_129_020"", ""insurance_129_021"", ""insurance_129_022"", ""insurance_129_023"", ""insurance_129_024"", ""insurance_129_025"", ""insurance_129_026"", ""insurance_129_027"", ""insurance_129_028"", ""insurance_129_029"", ""insurance_129_030"", ""insurance_129_031"", ""insurance_129_032"", ""insurance_129_033"", ""insurance_129_034"", ""insurance_129_035"", ""insurance_129_036"", ""insurance_129_037"", ""insurance_129_038"", ""insurance_129_039"", ""insurance_129_040"", ""insurance_129_041"", ""insurance_129_042"", ""insurance_129_043"", ""insurance_129_044"", ""insurance_129_045"", ""insurance_129_046"", ""insurance_129_047"", ""insurance_129_048"", ""insurance_129_049"", ""insurance_129_050"", ""insurance_129_051"", ""insurance_129_052"", ""insurance_129_053"", ""insurance_129_054"", ""insurance_129_055"", ""insurance_129_056"", ""insurance_129_057"", ""insurance_129_058"", ""insurance_129_059"", ""insurance_129_060"", ""insurance_129_061"", ""insurance_129_062"", ""insurance_129_063"", ""insurance_129_064"", ""insurance_129_065"", ""insurance_129_066"", ""insurance_129_067"", ""insurance_129_068"", ""insurance_129_069"", ""insurance_129_070"", ""insurance_129_071"", ""insurance_129_072"", ""insurance_129_073"", ""insurance_129_074"", ""insurance_129_075"", ""insurance_129_076"", ""insurance_129_077"", ""insurance_129_078"", ""insurance_129_079"", ""insurance_129_080"", ""insurance_129_081"", ""insurance_129_082""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance customer service. This is John, how may I help you?"", ""Oh hello yes I'm calling I'd like to get my car insured, my "", ""Absolutely, may I have your first and last name please?"", ""Chloe Gordon."", ""Thank you. Can you spell that that first name for me please?"", ""Oh yeah that's c. h. l. o. e."", ""Thank you, Chloe! I'll also need your date of birth and your customer number."", ""Yeah date of oh I I don't think I have a customer number, is that."", ""Oh so you don't have an account with us yet is that correct?"", ""Correct yes, my my friend recommended you, she said she uses you and she's you know, been happy with everything so far and I'm I've been needing to find a company, you know."", ""Well I'm glad to hear that. Okay so I can help you get an account set up with us first and then we can hash out your your insurance plan and all that, does that sound good?"", ""Yeah yeah of course, thank you."", ""All right, give me a second here to pull that up for you. Okay, what phone number do you want associated with the account?"", ""Six five one three nine eight "", ""Six five one three nine eight?"", ""Yes, three seven six two."", ""#Um okay so what I have here is six five one three nine eight three seven six two. Is that."", ""Yes."", ""Is that correct okay good. Next e-mail address?"", ""Chloe g. o. two zero zero one at g. mail dot com."", ""Okay, do you prefer to be contacted by phone or my e-mail?"", ""E-mail please."", ""Okay, great. #Uh. Okay next we have here mother's maiden name?"", ""Pearce."", ""And how is that spelled?"", ""P. e. a. r. c. e."", ""Okay, is that with a p. or a b.?"", ""P. as as in Peter."", ""Okay, great. Date of birth?"", ""#Uh sorry can you hang on just a minute? I'm getting another call."", ""Of course."", ""Okay sorry about that."", ""No problem."", ""What were you needing?"", ""That would be your birth date."", ""January twenty-second, two-thousand-one."", ""Great, and full address?"", ""One one eight Flatley Field, apartment one thirty nine."", ""Okay, and."", ""Charleston, West Virginia, two five three zero one."", ""Okay, I've got that down as one one eight Flatly Field, spelled f. l. a. t. l. y., apartment."", ""Oh that's it's it's got an e."", ""Sorry?"", ""Flatley, it's f. l. a. t. l. e. y., with an e."", ""Ah okay thank you, so that's one one eight Flatley with an e. Field, apartment one thirty nine."", ""Yes."", ""Charleston, West Virginia. Zip code two five three oh one."", ""Correct."", ""All right, and lastly I'll just be needing your social security number."", ""#Oh just a second."", ""Okay."", ""Okay yeah, I've got it here. You ready for it?"", ""Yep!"", ""Okay, five four six two nine zero eight four seven."", ""I've got that as five four six two nine oh eight four seven."", ""Yeah, you've got it."", ""Okay, and you're good to go! You should be getting a confirmation e-mail soon with your log-in info and customer number."", ""Awesome, thank you."", ""Okay, so now you were interested in getting your car insured, correct?"", ""Correct yes. What's your lowest plan?"", ""Well I can get that for you in just a moment, can I first get the make, model, and VIN number of the vehicle?"", ""Oh yeah of course, it's a Volkswagen GOL. #Uh I can't find the VIN number in my documents just a second."", ""Sure."", ""#Ah got it, okay. One m. as in Mary two a. a. one three y. seven s. w. zero one five seven two eight."", ""One m. two a. a. one three y. seven s. w. oh one five seven two eight."", ""Correct."", ""Okay. All right. Okay so here we have the basic plan for you, that would be at a thousand a year. That would cover."", ""Yeah thanks, I did some reading and talked with my friend so that's the one I'd like to go with for now."", ""All right, I'll be happy to help you get you enrolled in that today. Let me see, looks like we've got every thing we'll be needing except your credit card info."", ""Right, here Six two one five two two five eight five yeah so five eight five, after that four five six four zero eight six. Expires five twenty-three."", ""Okay, lets here I've got six two one five two two five eight five four five six four oh eight six expiration five twenty-three."", ""Yep."", ""Okay, and code on the back?"", ""Oh seven seven four."", ""Okay. And so just to confirm, you're enrolling in the Basic Auto Plan at one thousand a year."", ""Yes, thank you."", ""Okay. All right then, you're all set up! You'll be getting an e-mail soon with confirmation, and you can check out the details any time on the website or just give us a call."", ""Okay! Thank you."", ""Thank you! Is there anything else I can help you with today?"", ""No no that'll be it, thank you for your help."", ""Absolutely. Okay, have a wonderful day."", ""You too, bye bye."", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
130,"{""dialogue_id"": ""130"", ""turns"": {""turn_id"": [""insurance_130_000"", ""insurance_130_001"", ""insurance_130_002"", ""insurance_130_003"", ""insurance_130_004"", ""insurance_130_005"", ""insurance_130_006"", ""insurance_130_007"", ""insurance_130_008"", ""insurance_130_009"", ""insurance_130_010"", ""insurance_130_011"", ""insurance_130_012"", ""insurance_130_013"", ""insurance_130_014"", ""insurance_130_015"", ""insurance_130_016"", ""insurance_130_017"", ""insurance_130_018"", ""insurance_130_019"", ""insurance_130_020"", ""insurance_130_021"", ""insurance_130_022"", ""insurance_130_023"", ""insurance_130_024"", ""insurance_130_025"", ""insurance_130_026"", ""insurance_130_027"", ""insurance_130_028"", ""insurance_130_029"", ""insurance_130_030"", ""insurance_130_031"", ""insurance_130_032"", ""insurance_130_033"", ""insurance_130_034"", ""insurance_130_035"", ""insurance_130_036"", ""insurance_130_037"", ""insurance_130_038"", ""insurance_130_039"", ""insurance_130_040"", ""insurance_130_041"", ""insurance_130_042"", ""insurance_130_043"", ""insurance_130_044"", ""insurance_130_045"", ""insurance_130_046"", ""insurance_130_047"", ""insurance_130_048"", ""insurance_130_049"", ""insurance_130_050"", ""insurance_130_051"", ""insurance_130_052"", ""insurance_130_053"", ""insurance_130_054"", ""insurance_130_055"", ""insurance_130_056"", ""insurance_130_057"", ""insurance_130_058"", ""insurance_130_059"", ""insurance_130_060"", ""insurance_130_061"", ""insurance_130_062"", ""insurance_130_063"", ""insurance_130_064"", ""insurance_130_065"", ""insurance_130_066"", ""insurance_130_067"", ""insurance_130_068"", ""insurance_130_069"", ""insurance_130_070"", ""insurance_130_071"", ""insurance_130_072"", ""insurance_130_073"", ""insurance_130_074"", ""insurance_130_075"", ""insurance_130_076"", ""insurance_130_077"", ""insurance_130_078"", ""insurance_130_079"", ""insurance_130_080"", ""insurance_130_081"", ""insurance_130_082"", ""insurance_130_083"", ""insurance_130_084"", ""insurance_130_085"", ""insurance_130_086""], ""speaker_role"": [""Agent"", ""Customer"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi! Thanks for calling Rivertown Insurance today. What can I help you with?"", ""Yeah, I need to talk to someone about canceling my car insurance."", ""I tried doing it on the app, but I couldn't figure out where to do it. I always hate calling in cuz I figure you."", ""gonna try to talk me out of it. ."", ""Well, we like to make sure there aren't any problems that a customer might be having that."", ""may be the reason they want to cancel. But I can definitely help you cancel your plan, if you'd like."", ""Okay, can I get your first and last name to begin with so I can bring up your account?"", ""Yeah, my name is Jon Smith."", ""Thank you, Mister Smith. Just so I have it correct, is John spelled j.o.h.n.?"", ""No, actually it's j.o.n.. People get it wrong all the time. ."", ""Okay, well that's why I like to double check. ."", ""In order to cancel your plan I need your policy number. You can find it on the Account page of the app or website."", ""#Um let me see if I can find it. Let me get to the website real quick. My computer has been so slow today."", ""No problem. Take your time. When you get there you are looking for an eight digit number below your profile picture."", ""Okay, yeah I found it. Are you ready?"", ""Yes, sir."", ""Five five seven three."", ""Five five seven three."", ""Eight one one one."", ""Eight one one one. Okay, so I have five five seven three eight one one one. Is that correct?"", ""Yep, that's it."", ""Great, so that's an automobile policy for a nineteen ninety five Ford Escort. Is this the policy you want to cancel?"", ""Yes."", ""Okay, in order to verify your identity, I'm gonna need a couple more pieces of information from you."", ""Sure, what do you need?"", ""First, can I get your date of birth, sir?"", ""Yeah, it's August the fifth, nineteen seventy three. Man, I'm getting old."", ""August fifth, nineteen seventy three. Just a moment, please."", ""Is that all you need?"", ""I need one more thing from you. Your customer number can be found on your billing page under your name and address."", ""#Um where is my billing page?"", ""On the website or app it's the section that shows your monthly charges for the current cycle. It should be at the top."", ""Oh, now I see it. Customer number, right?"", ""That's it. Can you read that number for me, please?"", ""It's four three five seven."", ""Four three five seven."", ""Eight eight nine three."", ""Eight eight nine three."", ""Yeah."", ""Okay, let me make sure I have it right. Four three five seven eight eight nine three."", ""That's it."", ""Okay, great. Now that we've confirmed your identity, give me a sec to get over to my cancellation screen."", ""Okay."", ""It looks like you pay your bill quarterly so your cancellation would not start until August first."", ""Okay, could I get any money refunded if it goes into effect sooner?"", ""No, we don't offer any refunds on premiumiss However, you only have a couple weeks left in this billing period."", ""So, your coverage will remain in effect until July thirty first. As I mentioned earlier, can you tell me why you."", ""have decided to cancel your policy? If you have a problem or issue, we would love to try to solve it and keep."", ""you as a customer."", ""I haven't had any problems or anything. I just found a better rate online and it has a lot of the same things."", ""as my current policy with a big difference in money."", ""Okay, do you mind if I ask what company and what kind of savings we are talking about?"", ""#Uh I really would just rather cancel my plan."", ""Okay, we can sure do that. The only reason I ask is because there is a possibility that I could match their rate or."", ""give you half off your current rate for six months as an incentive for staying with us."", ""All I need is the company and rate so we can figure out what kind of deal I can offer you."", ""You could give me half off my rate for six months? What's the catch?"", ""There is no catch. I'm authorized to match their rate or give you a fifty percent rate cut for six months."", ""If the policies are very similar, like you say, then we can choose whichever option saves you the most."", ""Okay. Let's see what you can do. It's Statewide Insurance and the policy was their Super Saver Auto, Package B."", ""and it was going to be around three hundred dollars a year. That's way cheaper than you guys."", ""Let me get on their website and compare plans and get you a quote for what we can offer."", ""It will take me a few moments, but let me run the numbers real quick."", ""Okay, I guess if it will be pretty quick."", ""The problem is that this is only a temporary rate right?"", ""Yes, sir. I could give you a six month special rate of one hundred fifty dollars, which is actually a bit of a savings."", ""over the other company. You are welcome to call back at the end of six months and we can revisit your rates."", ""and it is likely we could still offer you some savings at that time."", ""Man, I really don't want to have to remember to call back in and all that. I think I just want to cancel it today."", ""Okay, that is fine. I appreciate you giving me the chance to discuss those options with you."", ""Yeah, no problem. I think I'm just ready for a change."", ""I understand. Okay just give me a minute to finish processing your cancellation."", ""So, like I said before, your policy will remain in effect until July thirty first. You will not be billed on August first."", ""Also, this cancellation will not effect any of your other policies with us. Do you confirm this cancellation of."", ""policy number five five seven three eight one one one?"", ""Yes, I confirm to cancel it."", ""Okay give me a minute to finalize the cancellation in our system."", ""Okay."", ""Okay, we are finally done. Your policy has been cancelled. Is there anything else I can help you with today?"", ""No, I think you've helped me with everything I needed."", ""Okay, great. When we hang up my supervisor may wish to ask you a couple quick questions about the service."", ""I provided you with today. It will take no more than two minutes. Stay on the line if you are willing to provide feedback."", ""Okay, sure."", ""Thank you so much, sir. You have a great day and give us a call back if you ever have any other needs."", ""Thank you too. You have a great day!"", ""Bye, bye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
131,"{""dialogue_id"": ""131"", ""turns"": {""turn_id"": [""insurance_131_000"", ""insurance_131_001"", ""insurance_131_002"", ""insurance_131_003"", ""insurance_131_004"", ""insurance_131_005"", ""insurance_131_006"", ""insurance_131_007"", ""insurance_131_008"", ""insurance_131_009"", ""insurance_131_010"", ""insurance_131_011"", ""insurance_131_012"", ""insurance_131_013"", ""insurance_131_014"", ""insurance_131_015"", ""insurance_131_016"", ""insurance_131_017"", ""insurance_131_018"", ""insurance_131_019"", ""insurance_131_020"", ""insurance_131_021"", ""insurance_131_022"", ""insurance_131_023"", ""insurance_131_024"", ""insurance_131_025"", ""insurance_131_026"", ""insurance_131_027"", ""insurance_131_028"", ""insurance_131_029"", ""insurance_131_030"", ""insurance_131_031"", ""insurance_131_032"", ""insurance_131_033"", ""insurance_131_034"", ""insurance_131_035"", ""insurance_131_036"", ""insurance_131_037"", ""insurance_131_038"", ""insurance_131_039"", ""insurance_131_040"", ""insurance_131_041"", ""insurance_131_042"", ""insurance_131_043"", ""insurance_131_044"", ""insurance_131_045"", ""insurance_131_046"", ""insurance_131_047"", ""insurance_131_048"", ""insurance_131_049"", ""insurance_131_050"", ""insurance_131_051"", ""insurance_131_052"", ""insurance_131_053"", ""insurance_131_054"", ""insurance_131_055"", ""insurance_131_056"", ""insurance_131_057"", ""insurance_131_058"", ""insurance_131_059"", ""insurance_131_060"", ""insurance_131_061"", ""insurance_131_062"", ""insurance_131_063"", ""insurance_131_064"", ""insurance_131_065"", ""insurance_131_066"", ""insurance_131_067"", ""insurance_131_068"", ""insurance_131_069"", ""insurance_131_070"", ""insurance_131_071"", ""insurance_131_072"", ""insurance_131_073"", ""insurance_131_074"", ""insurance_131_075"", ""insurance_131_076"", ""insurance_131_077"", ""insurance_131_078"", ""insurance_131_079"", ""insurance_131_080"", ""insurance_131_081"", ""insurance_131_082"", ""insurance_131_083"", ""insurance_131_084"", ""insurance_131_085"", ""insurance_131_086"", ""insurance_131_087"", ""insurance_131_088"", ""insurance_131_089"", ""insurance_131_090"", ""insurance_131_091"", ""insurance_131_092"", ""insurance_131_093"", ""insurance_131_094"", ""insurance_131_095"", ""insurance_131_096"", ""insurance_131_097"", ""insurance_131_098"", ""insurance_131_099"", ""insurance_131_100""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thanks for calling Rivertown, this is Sandy. What can I do for you today?"", ""Hi. I need to check my bill? And maybe pay my bill?"", ""No problem. I can give your account a look and we can go from there. Sounds good?"", ""Yeah, that sounds great."", ""Cool. Okay. I'll just need a couple of pieces of information."", ""Okay?"", ""I need your full name, birthdate and policy number. Do you have that info on hand?"", ""Oh, You talk so fast. Now what do you need?"", ""Oh, sorry about that. Coffee buzz. Okay. Let's just start with your full name?"", ""I can definitely manage that . My name is Maddie Preston."", ""Is Maddie short for Madeline?"", ""Oh, yes. Sorry. Madeline Preston."", ""Thank you. And birthdate?"", ""Birthdate is August eighth, two thousand."", ""So two zero zero zero?"", ""Yep, I was born when the world was supposed to end ."", ""Nice. I'm just a year shy of you."", ""Huh. Nice."", ""Okay. And now we just need-just need your policy number."", ""Policy number?"", ""Yeah, it should be on your card if you have auto with us-."", ""Oh, I just have renter's."", ""Okay. Do you happen to do paper billing or-."", ""No, I'm on autopay."", ""Okay. We, can do it a different way?"", ""Oh, great. What do you need?"", ""I'll need your social security number, phone number and answer to the, security question you set up with us."", ""Social security number? I'll tell you right now I don't have that on me, and I don't have it memorized."", ""Oh! Okay. Well, let's see if phone number and security question is enough to let us in."", ""Worth a shot."", ""Okay dokey. Let's see here. So what's the phone number we have on file for you?"", ""It's eight-zero-one-six-six-seven-seven-two, five-four-five-six."", ""Great. And the security question. Oh shoot. It won't even let me look at the security question unless I have your social."", ""Oh, man. Is there any other way I can check my bill and pay it?"", ""#Um. You could do it online?"", ""Oh, you guys have a website?"", ""Yes. Just go to Rivertowninsurance dot com and you can see where you can sign in?"", ""Nice. Can I like do that right now?"", ""Well, you'd have to sign up-unless, have you signed up yet?"", ""Definitely not. I didn't even know the website existed until now ."", ""Okay. Well, we'd need to send you a link. And we can only do that if-."", ""If I have that other info."", ""Yeah, I'm so sorry."", ""No. It's my fault for not being more prepared. Would-would the policy number be on my email receipt of autopay?"", ""Oh! I didn't even think of that. Yeah, maybe. I'm really not sure."", ""Well, do you mind if I look real quick on my phone?"", ""Oh, sure. No problem. Go right ahead."", ""Great. Here I go."", ""Hey! Before you go, I'm going to hurry and grab my supervisor and see if there is any other way we can verify your account. Just in case, you know, the email doesn't work."", ""Oh, that sounds good. We'll meet back here ."", ""Perfect. And...Go! ."", ""Hello? Hello? Hello?"", ""Hello? Hello? Hello?"", ""Oh, there you are."", ""You were quicker than me! Sorry about that. I hope you have good news."", ""Yes! I think I have the policy number."", ""Oh, good! Because my Supe said that without a policy number or social we can't make any changes to the account. Especially billing."", ""Oh, yeah. I totally understand."", ""But you have the policy number on the, reciept?"", ""Yeah, I think so. Let me put you on speakerphone and read what it says."", ""Excellent."", ""Can you hear me?"", ""Perfectly."", ""Okay, there's like an eight digit number at the top of the receipt?"", ""Let's try it. What's the number?"", ""Four-three-three-two-."", ""Uh-huh."", ""Four-six-two-seven."", ""Yay! It worked!"", ""Hallelujah! ."", ""Okay, according to this, Madeline, you have our Renter's Basic insurance."", ""Yes, that's one of the things I wanted to ask about. I heard that doesn't cover, like water damage?"", ""That's correct. You'd have to upgrade to our, it's called Renter's Preferred policy?"", ""Yeah, yeah. That's what I was reading. I received this stuff about it."", ""Okay."", ""But I was wondering how much more it was?"", ""Renter's Preferred is only a hundred dollars more a year."", ""A year? Seriously? Yeah, let's definitely switch me."", ""Great! And it looks like your bill is due, two weeks?"", ""Yeah. I was wondering if I could like, prepay? I need to make a big payment and I'm afraid of getting overdrawn on my checking."", ""Oh, yeah. Since you're upgrading you'll need to pay today. I mean, if you're planning on starting it immediately?"", ""Yes, that would be great."", ""But you're okay to still use the checking account today for autopay?"", ""Oh, yeah. I just have a weird thing going on with my paychecks and bills? I'll get it all figured out, I just want to make sure the payment goes through like today or tomorrow."", ""Great. Yeah. We can definitely do that. And it looks like you opt to have it as an annual bill? So the whole three hundred dollars at once?"", ""#Uh, could we actually change that to something else?"", ""We offer both bi-annual and monthly."", ""Bi-annual would be great."", ""Okay. Let's just change that right here. Perfect."", ""So, my bill after this one won't be til-."", ""February of two-thousand twenty-two."", ""Oh, great! And same account?"", ""Same account. I'll also be sending you a receipt of today's transaction to the email we have on file. #Um, madmaddie at one two three dot com?"", ""Yeah, that's it."", ""Great. Well, is there anything else I can do for you today?"", ""No-I think that's it! Thanks for the help."", ""No problem. Would you like me to send you a link to set up a online account? For any future emails?"", ""Yeah, that would be super helpful."", ""Sent! Okay, just be sure to hit that link you receive in the next twenty-four hours and we'll have to restart the process, okay?"", ""Sounds good. Gotta go, but thanks much!"", ""You have a good one. Thanks for calling Rivertown.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [""PayBill""], [], [], [], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
132,"{""dialogue_id"": ""132"", ""turns"": {""turn_id"": [""insurance_132_000"", ""insurance_132_001"", ""insurance_132_002"", ""insurance_132_003"", ""insurance_132_004"", ""insurance_132_005"", ""insurance_132_006"", ""insurance_132_007"", ""insurance_132_008"", ""insurance_132_009"", ""insurance_132_010"", ""insurance_132_011"", ""insurance_132_012"", ""insurance_132_013"", ""insurance_132_014"", ""insurance_132_015"", ""insurance_132_016"", ""insurance_132_017"", ""insurance_132_018"", ""insurance_132_019"", ""insurance_132_020"", ""insurance_132_021"", ""insurance_132_022"", ""insurance_132_023"", ""insurance_132_024"", ""insurance_132_025"", ""insurance_132_026"", ""insurance_132_027"", ""insurance_132_028"", ""insurance_132_029"", ""insurance_132_030"", ""insurance_132_031"", ""insurance_132_032"", ""insurance_132_033"", ""insurance_132_034"", ""insurance_132_035"", ""insurance_132_036"", ""insurance_132_037"", ""insurance_132_038"", ""insurance_132_039"", ""insurance_132_040"", ""insurance_132_041"", ""insurance_132_042"", ""insurance_132_043"", ""insurance_132_044"", ""insurance_132_045"", ""insurance_132_046"", ""insurance_132_047"", ""insurance_132_048"", ""insurance_132_049"", ""insurance_132_050"", ""insurance_132_051"", ""insurance_132_052"", ""insurance_132_053"", ""insurance_132_054"", ""insurance_132_055"", ""insurance_132_056"", ""insurance_132_057"", ""insurance_132_058"", ""insurance_132_059"", ""insurance_132_060"", ""insurance_132_061"", ""insurance_132_062"", ""insurance_132_063"", ""insurance_132_064"", ""insurance_132_065"", ""insurance_132_066"", ""insurance_132_067"", ""insurance_132_068"", ""insurance_132_069"", ""insurance_132_070"", ""insurance_132_071"", ""insurance_132_072"", ""insurance_132_073"", ""insurance_132_074"", ""insurance_132_075"", ""insurance_132_076"", ""insurance_132_077"", ""insurance_132_078"", ""insurance_132_079"", ""insurance_132_080"", ""insurance_132_081"", ""insurance_132_082"", ""insurance_132_083"", ""insurance_132_084"", ""insurance_132_085"", ""insurance_132_086"", ""insurance_132_087"", ""insurance_132_088"", ""insurance_132_089"", ""insurance_132_090"", ""insurance_132_091"", ""insurance_132_092"", ""insurance_132_093"", ""insurance_132_094"", ""insurance_132_095"", ""insurance_132_096"", ""insurance_132_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon and thanks for calling Rivertown Insurance. This is Miranda. How may I assist?"", ""Miranda? Yes, this is Brian. I needed to make a change to my account."", ""Nice to meet you Brian! Yes, I can assist you with any changes."", ""Oh, great."", ""May I get a few pieces of informatino from you?"", ""Yes, of course."", ""I'll need your full name and birthdate, please."", ""My name is Brian Flowers. My birthday is January third, nineteen sixty-five."", ""Thank you so much for verifying that information-."", ""You're very welcome."", ""May I also get your policy number, please?"", ""Oh, yes. I have it just right here in the kitchen. Let me just walk on over-."", ""Of course, no problem."", ""Had it in my hand and I guess I just put it down? Got distracted, I guess."", ""No worries, mister Flowers."", ""No what?"", ""Worries. I just meant, no problem."", ""Oh yeah. I know what no worries means. I just thought you said something else. Okay. All set now if you are."", ""Yes, go right ahead."", ""The policy number is five-five-five-four-."", ""Uh-huh."", ""Three-two-three-four."", ""Thank you so much for verifying your policy number."", ""No worries! ."", ""."", ""Now, I just needed to make a change to my payment information?"", ""Let me just take a quick look here-."", ""Okay."", ""First of all, let me thank you for being a valued customer for the last five years. We truly appreciate your business."", ""Yeah, no problem. It's been pretty easy on my end ."", ""Good to hear! And I see that you have a Complete Auto, Home Complete, and Term Life Insurance policy bundled to save an additional fifty dollars each billing cycle."", ""That sounds right on the mark!"", ""What can I help you with as far as changes to your payment information?"", ""Well, I have my Visa in there... card ending in six seven five two?"", ""Yes, I can verify that those last four digits match what we have on file."", ""Great. Yeah. And I was wondering if I could actually change that to my checking account? So there'd be an automatic withdrawal from my bank instead?"", ""Yes, we can change that to reflect a checking account autopay if that's to your preference?"", ""Yes, yes, that's exactly what I need to happen."", ""Great. Let me just make a note that we're making a change-."", ""Yes, I'm trying to cut down on my credit card debt to improve my credit? I read this thing about how everytime you make a large purchase and put it on your card-."", ""Uh-huh."", ""It nicks your credit? Even if you pay it off like I usually do! So since my payment is rather large-."", ""Mhm."", ""I was thinking maybe of cutting the card, you know? Try to improve the credit score while there's still time ."", ""Well, I hope that all works out for you! I don't know what I'd do without my cards. I put everything on them."", ""Yeah, that's how my wife is too. I said honey, we need to make a change. She want to move into one of these single floor houses in ten years?"", ""Oh?"", ""Yes, and I just want a really good rate. That makes all the difference. What rate you'll get."", ""#Uh, well, I wish you luck on all of that. I hope you'll keep us in mind when insuring your future home."", ""Oh, yeah, I'm sure we'll stick with Rivertown. No cause to complain."", ""I'm happy to hear that! So do you happy to have your checking account information handy?"", ""Yes, I have a check right here. So I'm looking at it. What is, the-the account number and the router number?"", ""So, first I'll need the routing number-."", ""Oh, routing not router. ."", ""No worries. And that is the nine digit number at the very beginning of the string of-of numbers you see on the bottom of the-."", ""Yes, yes. I see it here. Ready?"", ""Go right ahead!"", ""nine-nine-nine-five-three-."", ""Uh-huh."", ""two-two-two-one."", ""Thank you. And next we'll need the account number which is-."", ""Is is the middle one?"", ""Yes, it should between ten to twelve digits?"", ""One-five-five-one-Are you ready?"", ""Yes, mister Flowers. I've got you as one-five-five-one-."", ""Oh, okay. and then it's, let me see here. One-five-five-one, six-six-six-two, three, four, three, four."", ""Great! Just to clarify, it's one-five-five-one-."", ""Yep."", ""Six-six-six-two-."", ""Correct."", ""Three-four-three four?"", ""You did great! That's a long one!"", ""Glad we have that set."", ""So when is my next billing date?"", ""It looks like your next due date with be in a month from now-."", ""Mid-August, isn't it?"", ""That's right, sir! It's due the fifteenth of August."", ""Yeah, that's what I thought. I thought I better call now so I don't forget."", ""Well, I'm glad we were able to get that all settled for you."", ""Now, how does this all work? Will you still send me a message that you took the money from my account, or what?"", ""Yes, you will receive an email or text informing you that the transaction will be pushed through on the day before the due date."", ""And I don't need to respond, or anything? Like give the yes or no?"", ""Nope. It will automatically go through."", ""Wow. That's impressive. So, no more card?"", ""That's right sir, straight to the source."", ""Straight to the source. I like that. Well, great. I appreciate your help."", ""No problem, mister Flowers. Is there anything else I can assist you with today?"", ""Uh, yes. I was wondering if in the future. If-if-."", ""Yes?"", ""If I wanted to, say, add a new collector? Is that what it's called? Collector on my life insurance?"", ""#Um, recipient?"", ""Yes! If I wanted to change my recipienct on the life-insurance. Do I, just call up? Or do I need to come in?"", ""You would just call us up like today, sir. That's one of the few things we can't do online."", ""Of course, of course. Good to know. Okay then. I think that's it on my side."", ""Well, if you have any further questions, please don't hesitate to give us a call back."", ""Will do!"", ""Thanks again for calling Rivertown Insurance. Have a marvelous weekend!"", ""Marvelous! I like that! You have a marvelous one as well.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
133,"{""dialogue_id"": ""133"", ""turns"": {""turn_id"": [""insurance_133_000"", ""insurance_133_001"", ""insurance_133_002"", ""insurance_133_003"", ""insurance_133_004"", ""insurance_133_005"", ""insurance_133_006"", ""insurance_133_007"", ""insurance_133_008"", ""insurance_133_009"", ""insurance_133_010"", ""insurance_133_011"", ""insurance_133_012"", ""insurance_133_013"", ""insurance_133_014"", ""insurance_133_015"", ""insurance_133_016"", ""insurance_133_017"", ""insurance_133_018"", ""insurance_133_019"", ""insurance_133_020"", ""insurance_133_021"", ""insurance_133_022"", ""insurance_133_023"", ""insurance_133_024"", ""insurance_133_025"", ""insurance_133_026"", ""insurance_133_027"", ""insurance_133_028"", ""insurance_133_029"", ""insurance_133_030"", ""insurance_133_031"", ""insurance_133_032"", ""insurance_133_033"", ""insurance_133_034"", ""insurance_133_035"", ""insurance_133_036"", ""insurance_133_037"", ""insurance_133_038"", ""insurance_133_039"", ""insurance_133_040"", ""insurance_133_041"", ""insurance_133_042"", ""insurance_133_043"", ""insurance_133_044"", ""insurance_133_045"", ""insurance_133_046"", ""insurance_133_047"", ""insurance_133_048"", ""insurance_133_049"", ""insurance_133_050"", ""insurance_133_051"", ""insurance_133_052"", ""insurance_133_053"", ""insurance_133_054"", ""insurance_133_055"", ""insurance_133_056"", ""insurance_133_057"", ""insurance_133_058"", ""insurance_133_059"", ""insurance_133_060"", ""insurance_133_061"", ""insurance_133_062"", ""insurance_133_063"", ""insurance_133_064"", ""insurance_133_065"", ""insurance_133_066"", ""insurance_133_067"", ""insurance_133_068"", ""insurance_133_069"", ""insurance_133_070"", ""insurance_133_071"", ""insurance_133_072"", ""insurance_133_073"", ""insurance_133_074"", ""insurance_133_075"", ""insurance_133_076"", ""insurance_133_077"", ""insurance_133_078"", ""insurance_133_079"", ""insurance_133_080"", ""insurance_133_081"", ""insurance_133_082"", ""insurance_133_083"", ""insurance_133_084"", ""insurance_133_085"", ""insurance_133_086"", ""insurance_133_087"", ""insurance_133_088"", ""insurance_133_089"", ""insurance_133_090"", ""insurance_133_091"", ""insurance_133_092"", ""insurance_133_093"", ""insurance_133_094"", ""insurance_133_095"", ""insurance_133_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good Morning, Rivertown Insurance. How can I help?"", ""This is really I'm really annoyed. I don't know what it is with I mean this is the third time that I've had to call about this issue. I keep forgetting my password. I'd like to just be able to log in and change it."", ""I apologize for the incovenience, but due to the confidentiality of the information that we hold for our customers we require a two-step verification. The first step is this phone call."", ""I know all that. I just want to be able to change my password."", ""Alright, why don't we start that process. I'll try to "", ""Okay."", ""Can you please give my your first and last name and date of birth."", ""My name is Morgan Jones. M-O-R-G-A-N. J-O-N-E-S."", ""And your date of birth Mister Jones?"", ""February second."", ""Year, please?"", ""Nineteen sixty seven."", ""Okay. I'll just need your customer number."", ""I don't know what that is!"", ""That would be an eight digit number on You'll find it on the top of your policy."", ""I can't find that now. I don't' have time for this. I just want to change my password."", ""I understand. #Uhm, let's try Can I have your phone number?"", ""two-one-two-three-four-four-five-four-eight-eight."", ""Okay. And if I could have your social security number?"", ""Oh, cmon. Can we just get this over with?"", ""I'm trying to do this as quickly as possible, Mister Jones, but for the security of your information-."", ""Yeah. Okay, what was it you wanted now?"", ""#Uh. That would be your social security number."", ""Right. Nine-five-eight-eight-two-three-four-five-three."", ""Great. And the final question. What is your mother's maiden name?"", ""Brock."", ""I'm sorry you said?"", ""Brook."", ""#Uh no. That's not correct."", ""Wait, what name do you have?"", ""I'm sorry. I can't disclose the answer to a security question."", ""Wait a minute. What did you ask me for?"", ""Your mother's maiden name."", ""Oh, wait. I'm sorry. I meant Fitzgerald. Brook is her new name. She remarried last year."", ""Alright then, Fitzgerald is correct. I will need to ask you an additional security question because-."", ""Shoot."", ""What was the first airline you ever flew on?"", ""Delta."", ""Correct. Thank you for your patience Mister Jones."", ""Okay."", ""Alright, let me see. You've changed your password three times in the past six months."", ""Right. I keep forgetting all these passwords."", ""Okay, well. I will have to send you a link to reset your online account password."", ""morgan jones at gmail dot com."", ""I'm sorry? I couldn't hear you."", ""it's still morgan jones at gmail dot com."", ""Oh, okay. Thank you. Alright if you'll just wait with."", ""#Uh."", ""Right. It's been sent."", ""Let me see. I've got my email open."", ""Is it there yet?"", ""Nothing."", ""Alright, just wait "", ""Yep. I've got it."", ""Great. And is there anything else I can help you with today?"", ""No. #Um wait. Actually, while I have you on the phone-."", ""Yes?"", ""Can you tell me what the balance in my account is?"", ""Certainly. That's seventy-four dollars and thirty-five cents."", ""Okay."", ""#Uh, Mister Jones. I notice that your next premium is due later this week. Would you like to pay it now?"", ""Alright, might as well. How much is it?"", ""#Um one hundred and fifty-five dollars and twenty cents."", ""Oh wait. I'll need to-."", ""Yes?"", ""No, I was just thinking whether I should "", ""Would you like to pay by credit card or a debit from the chequing account on file?"", ""#Um, let's use the chequing account. No wait."", ""Yes?"", ""Let's put this one on the card."", ""Okay, very good. I'll just verify-."", ""More verification?"", ""Just the card number. I have Visa credit card four-one-three-two-nine-nine-one-seven-four-eight-four-two."", ""Right."", ""Expiration date?"", ""July oh-seven twenty-four."", ""And, security number?"", ""Um#?"", ""On the back of the card."", ""Oh, right. four-two-five."", ""Great. So bill number four-three-five-five in the amount of one hundred and fifty-five dollars has been charged to your account."", ""Fine. #Um, one other thing."", ""Yes?"", ""You asked me for a customer number?"", ""Right. That's an eight digit number that appears on all our policy documents."", ""Yeah, where would I find that on your website. I want to jot that down for future reference. Save myself a bit of time. ."", ""Of course. You have it open in front of you?"", ""Yeah."", ""Okay, If you look towards the upper left hand corner on the home page."", ""Right."", ""An eight digit number starting with an eight-."", ""No, oh wait. I've got it. Thanks."", ""No worries. Will there be anyting else."", ""No, thank you."", ""Alright. Have a good day Mister Jones. And thank you for calling Rivertown Insurance."", ""Right. You too."", ""Thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
134,"{""dialogue_id"": ""134"", ""turns"": {""turn_id"": [""insurance_134_000"", ""insurance_134_001"", ""insurance_134_002"", ""insurance_134_003"", ""insurance_134_004"", ""insurance_134_005"", ""insurance_134_006"", ""insurance_134_007"", ""insurance_134_008"", ""insurance_134_009"", ""insurance_134_010"", ""insurance_134_011"", ""insurance_134_012"", ""insurance_134_013"", ""insurance_134_014"", ""insurance_134_015"", ""insurance_134_016"", ""insurance_134_017"", ""insurance_134_018"", ""insurance_134_019"", ""insurance_134_020"", ""insurance_134_021"", ""insurance_134_022"", ""insurance_134_023"", ""insurance_134_024"", ""insurance_134_025"", ""insurance_134_026"", ""insurance_134_027"", ""insurance_134_028"", ""insurance_134_029"", ""insurance_134_030"", ""insurance_134_031"", ""insurance_134_032"", ""insurance_134_033"", ""insurance_134_034"", ""insurance_134_035"", ""insurance_134_036"", ""insurance_134_037"", ""insurance_134_038"", ""insurance_134_039"", ""insurance_134_040"", ""insurance_134_041"", ""insurance_134_042"", ""insurance_134_043"", ""insurance_134_044"", ""insurance_134_045"", ""insurance_134_046"", ""insurance_134_047"", ""insurance_134_048"", ""insurance_134_049"", ""insurance_134_050"", ""insurance_134_051"", ""insurance_134_052"", ""insurance_134_053"", ""insurance_134_054"", ""insurance_134_055"", ""insurance_134_056"", ""insurance_134_057"", ""insurance_134_058"", ""insurance_134_059"", ""insurance_134_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good Morning, Rivertown Insurance. How can I help?"", ""I -- How can you help? That's a very good question. How can you help?"", ""Sir, I'm sorry-. Perhaps if you told me what the trouble is perhaps I could help?"", ""No, you can't help. I need to cancel my plan."", ""Oh, I'm sorry to hear that. Is there nothing we can do to maintain your business mister "", ""Moore. It's not that. My My kids think I'm too old to be driving and they. I sold my car. Safety concerns. I know they mean well. It's just You know I had the car for a long time and all."", ""I'm sorry to hear that. What kind of car was it?"", ""A Lincoln Mark VIII. Ever hear of it?"", ""Sure. My dad used to drive one of those."", ""Great car. I tell you. Felt like royalty when I drove it."", ""[Laughter] That's what my dad used to say too."", ""What happened to your dad's car?"", ""Ran out of steam a few years ago. I think he sold it to a car dealer."", ""Yeah. So what does your dad drive now?"", ""Nothing. He decided not to replace it."", ""Yeah. I hear- Alright where were we?"", ""Why don't I just try to pull up your file and "", ""Okay."", ""Can I get your first name and date of birth mister Moore?"", ""Sure. Ralph. oh-five oh-five forty."", ""Alright. And your customer number?"", ""What's that?"", ""#Um. Let's see, do you Is the policy in front of you?"", ""Wait, it's just. Let me go get that alright?"", ""Sure. Yes, I'll wait."", ""I'll be right back. Okay, I've got it."", ""Good. So, I'll need the eight digit customer number on the first page."", ""Eight digits? Wait a minute is this Lifebook Insurers?"", ""No, this is Rivertown Insurance."", ""Oh wait. I picked up the wrong policy. I'll be right back."", ""Sure."", ""Okay, Rivertown Insurance. Eight digit number. Right?"", ""That's right."", ""Okay, I've got it. #Uh two-five-three-three-two-one-one."", ""Perfect. So let's see what. Alright, so when did you when was the car removed from your possession?"", ""Last Friday. #Oh wait. No, that's two Friday's ago."", ""Okay, so we're looking at July sixteenth, twenty-twenty-one."", ""Guess so. I don't' have a dictionary "", ""calendar?"", ""Right, calendar. I don't have one in front of me."", ""That's alright. I can cancel it effective July sixteenth."", ""Okay."", ""So I'm cancelling Policy two-three-five-four basic auto effective July sixteen twenty twenty one."", ""I guess so."", ""Now there will be a cancellation fee of two hundred dollars, but I see you've already paid for the month of July, so we'll credit back half of that and "", ""Yes, that's that is right I did pay for July already."", ""I'm just wondering do you have any other plans with us?"", ""My life insurance."", ""Okay, good, so with your permission we'll apply the extra one hundred towards next month's life insurance."", ""So that would be- #Uh how would that?"", ""Right, that would lower the premium for next month by one hundred dollars and save some of the paperwork."", ""Oh, okay. Sounds alright to me."", ""Alright, so I'll be sending out the notice of cancellation. Let me just confirm the address and phone number on file."", ""Okay."", ""Twenty-four Snow Way, Maryville, Missouri. Zip six-four-four-six-eight."", ""That's right."", ""Phone is six-six-zero-two-one-four-three-five-five-seven."", ""Yup."", ""Alright then."", ""Very good. Is there anything else I can help you with today mister Moore?"", ""#Uh, no that's alright. You've been very helpful. Thank you.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
135,"{""dialogue_id"": ""135"", ""turns"": {""turn_id"": [""insurance_135_000"", ""insurance_135_001"", ""insurance_135_002"", ""insurance_135_003"", ""insurance_135_004"", ""insurance_135_005"", ""insurance_135_006"", ""insurance_135_007"", ""insurance_135_008"", ""insurance_135_009"", ""insurance_135_010"", ""insurance_135_011"", ""insurance_135_012"", ""insurance_135_013"", ""insurance_135_014"", ""insurance_135_015"", ""insurance_135_016"", ""insurance_135_017"", ""insurance_135_018"", ""insurance_135_019"", ""insurance_135_020"", ""insurance_135_021"", ""insurance_135_022"", ""insurance_135_023"", ""insurance_135_024"", ""insurance_135_025"", ""insurance_135_026"", ""insurance_135_027"", ""insurance_135_028"", ""insurance_135_029"", ""insurance_135_030"", ""insurance_135_031"", ""insurance_135_032"", ""insurance_135_033"", ""insurance_135_034"", ""insurance_135_035"", ""insurance_135_036"", ""insurance_135_037"", ""insurance_135_038"", ""insurance_135_039"", ""insurance_135_040"", ""insurance_135_041"", ""insurance_135_042"", ""insurance_135_043"", ""insurance_135_044"", ""insurance_135_045"", ""insurance_135_046"", ""insurance_135_047"", ""insurance_135_048"", ""insurance_135_049"", ""insurance_135_050"", ""insurance_135_051"", ""insurance_135_052"", ""insurance_135_053"", ""insurance_135_054"", ""insurance_135_055"", ""insurance_135_056"", ""insurance_135_057"", ""insurance_135_058"", ""insurance_135_059"", ""insurance_135_060"", ""insurance_135_061"", ""insurance_135_062"", ""insurance_135_063"", ""insurance_135_064"", ""insurance_135_065"", ""insurance_135_066"", ""insurance_135_067"", ""insurance_135_068"", ""insurance_135_069"", ""insurance_135_070"", ""insurance_135_071"", ""insurance_135_072"", ""insurance_135_073"", ""insurance_135_074"", ""insurance_135_075"", ""insurance_135_076"", ""insurance_135_077"", ""insurance_135_078"", ""insurance_135_079"", ""insurance_135_080"", ""insurance_135_081"", ""insurance_135_082"", ""insurance_135_083"", ""insurance_135_084"", ""insurance_135_085"", ""insurance_135_086"", ""insurance_135_087"", ""insurance_135_088"", ""insurance_135_089"", ""insurance_135_090"", ""insurance_135_091"", ""insurance_135_092"", ""insurance_135_093"", ""insurance_135_094"", ""insurance_135_095"", ""insurance_135_096"", ""insurance_135_097"", ""insurance_135_098"", ""insurance_135_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning. Rivertown Insurance. This is Jane. How may I direct your call?"", ""Hi Jane. I need to get a quote for a new homeowners policy. Can you do that over the phone?"", ""I can put you through to one of our homeowner specialists and you can get things started. May I have your name?"", ""Oh, sure. My name is Ann Wilson. Thanks."", ""Hi Ann. Do you have any current policies with Rivertown Insurance?"", ""yeah. I have my current homeowner policy and my auto policy with you guys. I've bought a new house so I need to get a policy on that property. Oh, and I guess I'll need to cancel the one on my house that I sold."", ""Okay, great. Congratulations. I'll transfer you to Sandra Miller. She can help you do all of that. Just hold a moment please and I'll put you through to Sandra."", ""Thanks, no problem. Have a good day."", ""Hi Ann. My name is Sandra. I understand you're looking for a new homeowners policy?"", ""Yes, I just bought a new house and I need to get it insured."", ""Okay. Wonderful. Congratulations. I see your current policy here. Are you still living at that address?"", ""Yes, I don't take possession of the new property until June fifteenth. I need to keep that policy in place though until that property sells."", ""Right, definitely. I hope it sells fast. It's a hot market right now, so it should go quick."", ""Here's hoping! Although I don't mind having the extra time to move."", ""So let's get some basic details about the new property. You said you take possession on June fifteenth?"", ""Yes"", ""And what is the address of the new property?"", ""eight eight two nine Warner Street."", ""Is that here in Summerville?"", ""Yes"", ""And what is the new zipcode?"", ""six one seven three nine four"", ""Great. Okay. I'll ask you a few questions about the property."", ""Fire away."", ""We'll start with the age of the property. Do you know when it was built?"", ""nineteen seventy four."", ""And the size. Do you have the square footage?"", ""yes, thirteen hundred square feet, with a full basement as well."", ""Okay. Good. I assume it's on city water and sewer?"", ""Yes! I've had septic before. Never again!"", ""[Laughs] Okay, that's good. I see you're right near a fire hydrant? Do you recall seeing one?"", ""Yes! It couldn't be closer, right at the front corner of the property. Too bad I can't paint it a prettier color, but at least they won't have to go far should the need arise."", ""Exactly. And yeah, not always the most asthetically pleasing things, but its good for insurance purposes."", ""That's good. At least it has a benefit of some kind."", ""Are there any other buildings on the property?"", ""Yes, a double garage."", ""Does it have power and heat?"", ""It has power, but no heat. Which is fine. The last thing I want to pay for is heating a garage. Just keep the snow off in the winter is fine with me."", ""Okay. Yeah. Definitely. Okay, some details about the house. Did you have a property inspection done?"", ""Yep. Acme Inspections."", ""Great. So did they determine the type of heating?"", ""Yes, forced air. Natural gas."", ""Good, and the electrical? Do you know the size of the electrical service?"", ""Yes, it's one hundred amps. But we will be upgrading that right away to two hundred amps. We want to put in a hottub."", ""Nice! So you will have a licensed electrician take care of that I assume?"", ""Absolutely!"", ""Does the report say what kind of wiring is in the home?"", ""Yes, it says there is copper and aluminum. About twenty percent aluminum. The rest is copper."", ""Oh, aluminum. Aluminum. That could be an issue. How much aluminum did you say?"", ""The report says about twenty percent. Why is it an issue? Every older home in the city has aluminum wiring?"", ""Yeah, I know, but just last month we've been advised that a couple of our insurance underwriters are no longer insuring aluminum wiring."", ""Are you serious? So what? People can't get insurance if their house has aluminum wiring? How the hell does that work? You need insurance to get a mortgage?"", ""I know, I know. It surprised us too."", ""So what do we do now?"", ""Well, there are a couple of options. Both of the underwriters we use require an inspection on the wiring. One requires it before possession. The other will give you thirty days after possession to have it done."", ""Okay, whew. So at least there are options. You had me scared there!"", ""Yes. Let's get a few more details, and I can give you a quote from both of them and we'll how this all works out."", ""Okay, sure."", ""The plumbing, are the pipes copper? Pex?"", ""Let me look through this report."", ""Sure, take your time."", ""Okay. It says that the pipes are copper, except for the basement bathroom which has Poly B. Whatever that is."", ""right. Poly B? More bad news, I'm so sorry."", ""For real? What's wrong wtih Poly B? Jeez. I'm a month away from buying a home and you're telling me that I might not be able to insure it? Who makes up these rules?"", ""Most definitely not me! I'm so sorry. Poly B has had incidents of failure. So the same two underwriters have flagged it."", ""More inspections?"", ""Unfortunately no. Well, for one of them, they won't insure Poly B at all and the other requires it to be removed within thirty days."", ""This just gets better and better! Not!"", ""Okay, lets see what I can do here. Let me check on something, If you don't mind holding I'll get in touch with the underwriter who seems to allow inspections and see what I can find out about the aluminum and Poly B issues."", ""Yeah, okay. Thanks."", ""Okay, thank you for waiting. I've talked an agent from S G A, they underwrite the policies we broker."", ""Okay."", ""He's advised me that if you can get an inspection on the wiring by a licensed electrician within thirty days of possession and they certify it as having no issues. That will take care of the aluminum issue. And I told him that you were planning on putting in a new two hundred amp service so that might even be a good time to replace that wiring. But as long as we get the inspection in thirty days that will be all they will require for the electrical."", ""Whew, Okay and the plumbing? That Poly B stuff?"", ""That's a bit more involved. It all needs to be replaced, but he has agreed to a thirty day window to do that too."", ""Good grief. All replaced. Well thank God it was just that one new bathroom that has all these issues! My husband can do that easily, Or do they need that to be a licensed plumber? Is this a make work project for all the trades in town?"", ""It sure seems like it. A lot of wiring and plumbing is going to need to be replaced in the next few years it seemiss This is just new to us too. I'm so sorry you're caught up in it."", ""Me too! sure takes the glow off buying a new home. Having to rip it apart right away."", ""Yeah. It must be really frustrating."", ""Okay. So, If I get an inspection on the wiring, and replace the Poly B all within the first thirty days. Can I get insurance?"", ""Yes! That's the good news!"", ""I'll take any good news I can get."", ""I'll just finish up with the last few questions and get you a quote."", ""Fingers crossed there's nothing else to trip us up."", ""Really, Okay. Do you have a security system? That will give you a discount."", ""Yes, full security, with camera's, motion sensors, temperature drop, flood. The whole deal."", ""Good, just get me a certificate and I'll get the discount."", ""Good, Okay, yeah, no problem there."", ""And do you have sewer back up protection?"", ""Yes, that was installed with that new bathroom, at least it did one good thing! "", ""Great, Okay. and finally, the value of the home, what value would you put on replacement?"", ""I think five hundred thousand should do it, for just the home replacement."", ""Okay, good, then, we have three options, our Basic which is twelve hundred per year. Our Preferred which is sixteen hundred per year and our Complete which is two thousand per year. Did you know which option you'll be taking?"", ""Yes, The Complete Package, with a five hundred deductible. That's what we had on our previous property. It's good coverage."", ""Yes, definitely worth the extra money. Okay. I'll draw up a quote, get those electrical and plumbing clauses and send that over to you for approval."", ""You have my email address?"", ""Yes, well I have awilson at gmail dot com. Is that the address I should send the documents to?"", ""Yes, thank you. I'll get them right back to you."", ""Thanks Ann, I'll send them today. Thanks for being so patient through this, I'm glad we could find solutions."", ""Me too! I'll look for those and get them right back. Have a great rest of your day. Bye""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [""EnrollInPlan"", ""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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May I please speak with Howard Banes?"", ""Speaking."", ""Oh. #Um Hello mister Banes. I'm calling from Rivertown Insurance. I have a- a- note in the file indicating that you would like to add a dependent to your plan."", ""Oh. Yes, that's right? #Uh whom am I speaking with?"", ""My name is Stephanie."", ""Oh. #Okay. Thank you for getting back to me."", ""My pleasure. How can be of assistance?"", ""Right. Well, my wife and I just had our first child and "", ""Congratulations!"", ""Oh, yes thank you. Hard to believe she's finally here and Anyways."", ""Right, so Let me just get some information and then I'll be able to pull up the file. #Um so."", ""The agent that I spoke with the other day wait a second."", ""Yes."", ""Oh, sorry about that. I just dropped my pen. Anyways, she was saying that I need to have my oh wait, here it is. Uh#sorry about that. So many papers."", ""I understand."", ""My customer number is five-seven-eight-three-three-two-three-one."", ""Alright. Let me just read that back to you. Five-seven-eight-three-three-two-three-one."", ""That's right."", ""Okay and I just need one more piece of information. #Um right, your birthday is when mister Banes?"", ""February twenty five nineteen ninety."", ""Perfect. Now."", ""Can you tell me which type of insurance I have right now?"", ""Right. #Uh you have wait I have a note to the file that there was a recent medical diagnosis for "", ""Oh, right. That was for my wife, Shirley."", ""Shirley? #Um. #Uh Yes, okay. I'm sorry we were."", ""Adding my daughter."", ""Yes, but wait you'd asked me which type of plan."", ""Oh, that's right."", ""Okay so you and Shirley are both covered under- I mean you have a Whole Life Insurance Plan."", ""How much is that costing me? Us?"", ""That plan is eighteen hundred per year and if you add your daughter it would go up to two thousand."", ""A year?"", ""Yes, that's yes. Per year."", ""That seems a bit steep to me. Is there any cheaper plan?"", ""There's the term life and the Universal life."", ""And those are?"", ""The term life is three hundred and the universal is twelve hundred."", ""Per year?"", ""That's right. Per year."", ""Why such a big difference between that first one, I mean the "", ""The term life insurance?"", ""Yeah."", ""With the whole life insurance, Rivertown gives you lifetime coverage. You also get a guarnteed return on your investment on part of your payments."", ""Oh wait, that's right. I remember the agent we set up the Plan with discussed this. Right. No, so that's okay we'll stick with that "", ""You'd like to keep the Whole Insurance Plan?"", ""Right, so let's just add my daughter."", ""Okay and can I get the name of the dependent that you'd like to be adding?"", ""H-h- her name is Vanessa."", ""That's a beautiful name. #Um can you please spell it for me."", ""Thank you. She's named after her grandmother."", ""#Um and the spelling?"", ""Oh, right. Vanessa. V-a-n-e-s-s-a."", ""Perfect. Okay. So now I will need her date of birth."", ""Oh, right. #Um. June fifteenth."", ""That's June fifteenth twenty-twenty one?"", ""#Uh, no. #Um I guess we waited awhile to add her and "", ""That's alright. So twenty-twenty?"", ""Yes, that's right."", ""Okay so #Uh Vanessa. Oh, wait, same last name as you?"", ""#Uh yes. Vanessa Banes."", ""Birthdate June fifteenth twenty-twenty."", ""Yes."", ""Okay, there's just one other thing I wanted to go back to right, here it is."", ""Yes?"", ""There's a note on the file that Shirley Banes was diagnosed with high blood pressure?"", ""That's right. Will that change anything?"", ""No. #Um that's okay because you locked in your rate before that condition was diagnosed? right?"", ""That's right. She only the doctor only. It was earlier this year."", ""Okay then. Oh, I'm sorry. That reminds me, your daughter "", ""Yes."", ""There are no health complications or conditions?"", ""At birth?"", ""Or since then?"", ""No. None, thankfully."", ""Great. We're almost finished. Would you like to receive the updated Policy via mail or email?"", ""#Um is it safe by email?"", ""It is. We correspond with most of our clients via email. It's security encrypted and password protected."", ""Alright. Email is more convenient."", ""Okay, then. I don't seem to have an email on file for."", ""It's hbanes at gmail dot com."", ""Perfect."", ""And, I'm just wondering when I can expect to receive-."", ""We'll send that out tomorrow morning and if everything looks okay it will take effect today's date."", ""And what about the extra two hundred dollars? When does that start? #Um how do I pay it?"", ""Right. so that will be deducted automatically on the next processing date. #Um the first of next month and prorated for the portion of this month."", ""What do you mean pro-rated?"", ""Oh, since there's still one week left of this month, we'll charge you just for those dates and then start the monthly portion of the two hundred on the first of next month. It's about three dollars for this week."", ""Oh, okay. i get it. Thank you."", ""My pleasure. Is there anything else I can help you with today?"", ""Nope. I think that's it. You've been very helpful."", ""Have a good day."", ""Thanks, you too.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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Rivertown Insurance. How can I help you?"", ""Good Morning. And how are you today?"", ""I'm alright thank you. Yourself?"", ""I'm great! I woke up early, went for a run, ate breakfast and now I'm talking to you. ."", ""It's great to speak to someone so happy. What can I do for you today?"", ""Well, one of the reasons I'm happy is that last week I won a new car!"", ""You did? Congratulations!"", ""Thank you. Yeah, it's pretty incredible. You know those online contests. #Um, you know the ones that everyone enters and no one ever wins?"", ""Sure, I enter those all the time. ."", ""Well, I won! I thought it was scam when I got the call, ya know, but it it wasn't. The car was delivered to my house last night. I'm looking out the window at it while I talk to you. I still can't believe it."", ""That's great. Enjoy!"", ""Well, that's actually why I'm calling. I can't use the car until I arrange the license and insurance."", ""Of course. I can help you with the insurance. Are you an existing customer with Rivertown Insurance?"", ""No, I'm not. My brother-in-law uses you and he suggested I call. He said the your rates are pretty good. I spoke with Debby last week and I liked the quote I was given. I'd like to proceed with creating an account and setting up the insurance."", ""We do pride ourselves on our rates. Uh, wait. #Um you said that you got a quote from Debby last week? Do you She Debby would have given you a reference number for the quote?"", ""Yup. #Uh right. Is that starting with the eight?"", ""Right. If I could just have that code."", ""Sure, it's eight three G-B two five Y-L."", ""Okay, that's right. I have a note here that let me see. You wanted to go with the Complete Auto for two thousand per year? #Um is that right?"", ""That's right. I don't want to spare any expense for my new vehicle! ."", ""Alright, then. Let's just set up your account."", ""Fantastic! What do you need to know?"", ""Alright. Let's start with Your name and birthdate."", ""First name Bill. Last name Michael. Birthdate is January fifth, nineteen eighty-five."", ""Okay, Michael Bill. "", ""Wait, sorry to interrupt. This happens alot. First name Bill. Last name Michael."", ""Oh, I'm so sorry. I got that backwards."", ""No worries. it happens a lot. Never trust someone with two first names. ."", ""[Laughter] Alright, then. Bill Michael. Born January fifth nineteen eighty-five."", ""That's right. You got it."", ""Good. #Um let's see. I'll need your primary phone number."", ""Area eight oh five three two three six seven five five."", ""Okay, that's eight oh five three two three six seven five five."", ""Right. I'm just wondering if "", ""Yes?"", ""Maybe I should give you my cell phone also. I'm on the road alot."", ""Alright sure. Let me just "", ""Are you there?"", ""Yes, oh sorry we just got some new software and I was trying to open the alternate phone number window. #Uh just wait "", ""If it's too much tr-trouble."", ""#Uh nope. Got it. Okay, cell phone number please?"", ""eight oh five four three four six seven five five. Linked to my home phone."", ""What's that?"", ""Oh, I was just, I mean, just that my cell is linked to my home phone."", ""Oh, alright. Okay. Now, I'll need you, mister Michael to set up a."", ""You can call me Bill."", ""Oh, alright, Bill. I'll need you to set up a security question to protect the privacy and integrity of your account information with Rivertown Insurance. Please do not share the question or the corresponding answer that you provide with anyone else."", ""Alright. I understand. Top secret. ."", ""That's right. . My screen is showing two security question options at present. One involves the name of your childhood best friend. The other is your mother's maiden name."", ""Alright, let's go with that one. Mother's maiden name is Graham."", ""And could you please spell that for me."", ""Sure. G-R-A-H-A-M."", ""Great. Thank you. Okay. We're almost done. If I could just have your address?"", ""Yes, it's five thirty four Cherry Tree Boulevard. Santa Barbara, California."", ""And the zip code?"", ""nine three one four zero."", ""Great. Now one last piece of infomation. I'll need your social security number."", ""Sure. that's two five five one three five six four eight."", ""Let me just repeat that back to you. #Uh two five five one three five six four eight."", ""Right."", ""One other item. Some of our clients prefer to communicate by email. Would you like to have that option?"", ""#Uh no. I think I'm a bit concerned about my information and all "", ""I understand. We'll just leave it at mailing copies."", ""Yeah, I think that'd be I'd prefer that."", ""Certainly. Now, let's just get you enrolled. So, you already know the plan you want. That's the Complete Auto for two thousand per year?"", ""That's right. Spare no expense ."", ""And Debby explained the coverage to you."", ""Yep."", ""And do you have questions about it, Bill?"", ""I'm just wondering when it when it comes into effect?"", ""It will take effect as of today. I'll need to get your credit card information, but once that goes through it's effective immediately. You will need to decide if you want to make monthly payments or just one lump sum for the year?"", ""Oh, alright. How much would it be per month?"", ""Monthly rate would be one hundred and sixty six dollars and sixty seven cents charged on the twentieth of the month."", ""#Um, why I'm just wondering, why the twentieth?"", ""Oh, that's alright. I should have explained. Our billing cycle starts on the date you enrol in the plan."", ""Oh, I see. So since today's the twentieth then?"", ""That's right. it's billed on this date each month."", ""Okay, then. I think I'll go with the monthly billing."", ""Very good."", ""Okay what's next?"", ""Right, I'll just need your credit card information and then you're good to go."", ""Alright. Credit card. Do you take Discover?"", ""We do."", ""Okay. six three five four four two two eight nine one three five."", ""Let me read that back to you. Six three five four four two two eight nine one three five."", ""Sorry, could you read that again? A bit slower?"", ""Of course. I'm sorry. That was six three five four four two two eight nine one three five."", ""Perfect."", ""And the expiry date?"", ""February twenty twenty four."", ""And the three digit security code on the back of the card, please?"", ""nine three two."", ""Great. We will be sending you the hard copy of the Plan for your records at the five thirty four Cherry Tree Boulevard address."", ""And I'm good to go?"", ""Yes, you are. Good to go. Enjoy your new car."", ""Thank you. I will.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
138,"{""dialogue_id"": ""138"", ""turns"": {""turn_id"": [""insurance_138_000"", ""insurance_138_001"", ""insurance_138_002"", ""insurance_138_003"", ""insurance_138_004"", ""insurance_138_005"", ""insurance_138_006"", ""insurance_138_007"", ""insurance_138_008"", ""insurance_138_009"", ""insurance_138_010"", ""insurance_138_011"", ""insurance_138_012"", ""insurance_138_013"", ""insurance_138_014"", ""insurance_138_015"", ""insurance_138_016"", ""insurance_138_017"", ""insurance_138_018"", ""insurance_138_019"", ""insurance_138_020"", ""insurance_138_021"", ""insurance_138_022"", ""insurance_138_023"", ""insurance_138_024"", ""insurance_138_025"", ""insurance_138_026"", ""insurance_138_027"", ""insurance_138_028"", ""insurance_138_029"", ""insurance_138_030"", ""insurance_138_031"", ""insurance_138_032"", ""insurance_138_033"", ""insurance_138_034"", ""insurance_138_035"", ""insurance_138_036"", ""insurance_138_037"", ""insurance_138_038"", ""insurance_138_039"", ""insurance_138_040"", ""insurance_138_041"", ""insurance_138_042"", ""insurance_138_043"", ""insurance_138_044"", ""insurance_138_045"", ""insurance_138_046"", ""insurance_138_047"", ""insurance_138_048"", ""insurance_138_049"", ""insurance_138_050"", ""insurance_138_051"", ""insurance_138_052"", ""insurance_138_053"", ""insurance_138_054"", ""insurance_138_055"", ""insurance_138_056"", ""insurance_138_057"", ""insurance_138_058"", ""insurance_138_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance, my name is Sarah. With whom do I have the pleasure of speaking?"", ""#Uh, yes, hi Sarah. My name is John Dale."", ""Hi John, how can I help you today?"", ""So my bank card was stolen and I think that's the card you guys have."", ""Oh no, I'm sorry to hear that. I can help you change your payment method if you need to."", ""Right, yes, that'd be great."", ""Okay, so, you said your name was John Dale, right? Is that Dale with a D?"", ""Right, d.a.l.e."", ""Thank you. May I have your birth date and customer number please, John?"", ""Date of birth is May five nineteen seventy-one."", ""Okay, thank you."", ""Just a minute, I need to lookup my customer number, sorry."", ""If you're having trouble finding it, your phone number plus social security number will work too."", ""Okay, yes, that's easier. Phone number is area code two five six seven one three three two two one."", ""Two five six seven one three three two two one, got it."", ""Right."", ""And your social security number please?"", ""Four five two."", ""Four five two."", ""Five four."", ""Five four."", ""Four three two one."", ""So that's four five two five four four three two one, is that right?"", ""That is correct."", ""Thank you, John. So I've got your account up and I just need you to answer a security."", ""Security question, yes. Foster is my mother's maiden name."", ""You know the drill, huh?"", ""Yeah that's the one I always use."", ""Alright, and may I have your policy number please?"", ""Yes, I do have this one ready."", ""Yay!"", ""Okay, it's one four one three three capital A four five X."", ""Thank you very much, John."", ""You're welcome."", ""So I see here you're currently set up to pay with a card ending in four four three two."", ""Right, that's the one I had stolen, so can I just give you the new number?"", ""Absolutely, or if you want you can also set it up to take the payment straight from your bank like how how you would get your paycheck, you know?"", ""Oh okay. I didn't know that."", ""That information would be a lot harder for someone to steal so if you want to do that it might work better for you."", ""Yeah, sure. I just just need to look up I guess my routing number and all?"", ""Yes sir, I'll need your bank account type, account number, and routing number if you want to do that."", ""Yeah okay, just a minute then."", ""Sure, take your time."", ""Let's see, bank of america dot com, and then."", ""Just let me know whenever you're ready, John."", ""Alright, I've got it. It's a personal checking account."", ""Okay."", ""And the account number is one one one two two two nine five seven two."", ""Got it, thank you."", ""And routing number is one three two one two four five seven three."", ""Thank you, John. So to confirm, I've got a checking account, account number one one one two two two nine five seven two."", ""Uh-huh."", ""And routing number is one three two one two four five seven three, right?"", ""You got it."", ""Great! So you're good to go with your payment information. Is there anything else I can help you with today?"", ""No, thank you so much, what was your name again?"", ""It's Sarah, and you're very welcome!"", ""Thanks Sarah, glad that's taken care of."", ""It was a pleasure helping you, John. Have a great day!"", ""Thanks, you too.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
139,"{""dialogue_id"": ""139"", ""turns"": {""turn_id"": [""insurance_139_000"", ""insurance_139_001"", ""insurance_139_002"", ""insurance_139_003"", ""insurance_139_004"", ""insurance_139_005"", ""insurance_139_006"", ""insurance_139_007"", ""insurance_139_008"", ""insurance_139_009"", ""insurance_139_010"", ""insurance_139_011"", ""insurance_139_012"", ""insurance_139_013"", ""insurance_139_014"", ""insurance_139_015"", ""insurance_139_016"", ""insurance_139_017"", ""insurance_139_018"", ""insurance_139_019"", ""insurance_139_020"", ""insurance_139_021"", ""insurance_139_022"", ""insurance_139_023"", ""insurance_139_024"", ""insurance_139_025"", ""insurance_139_026"", ""insurance_139_027"", ""insurance_139_028"", ""insurance_139_029"", ""insurance_139_030"", ""insurance_139_031"", ""insurance_139_032"", ""insurance_139_033"", ""insurance_139_034"", ""insurance_139_035"", ""insurance_139_036"", ""insurance_139_037"", ""insurance_139_038"", ""insurance_139_039"", ""insurance_139_040"", ""insurance_139_041"", ""insurance_139_042"", ""insurance_139_043"", ""insurance_139_044"", ""insurance_139_045"", ""insurance_139_046"", ""insurance_139_047"", ""insurance_139_048"", ""insurance_139_049"", ""insurance_139_050"", ""insurance_139_051"", ""insurance_139_052"", ""insurance_139_053"", ""insurance_139_054"", ""insurance_139_055"", ""insurance_139_056"", ""insurance_139_057"", ""insurance_139_058"", ""insurance_139_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance, how can I help you?"", ""Yes, hello no honey I'll fix lunch after I'm off the phone. I'm sorry my daughter is asking for lunch."", ""No problem. How can I help you?"", ""I need to change my address no not change my address I did that last week I mean change not change #jeez I'm a mess I'm sorry."", ""It's okay I understand."", ""Okay let me try again . I need to pay my bill I just got a new renter's insurance policy with you last month and I need to make my first payment."", ""No problem I can take care of that for you. What is your account number?"", ""It's Stella don't touch that please. Mommy will be off the phone soon. Go find your book you were reading. I'm sorry could you hold on just a moment?"", ""Sure no problem."", ""Okay I'm back I'm so sorry."", ""It's alright really I have kids as well."", ""Okay so where were we?"", ""I asked for your account number to pay a bill."", ""Okay where would that be?"", ""Do you have your paper bill with you?"", ""Yes I have it right here."", ""Okay, do you see the two numbers in the upper right hand corner?"", ""Yes."", ""Okay the top one is your account number and the bottom one is your policy number."", ""Okay so you want the policy number?"", ""No the account number, the top one."", ""Oh right. Okay it's six two one."", ""six two one."", ""eight four three."", ""eight four three. Just to confirm six two one eight four three."", ""Yes that's correct."", ""Okay and you are miss Jackson?"", ""Cindy Jackson yes."", ""Alright. So miss Jackson so your bill is twenty dollars for the year. Would you like to pay for that upfront or monthly?"", ""Can I pay it monthly?"", ""Absolutely. So the monthly fee is sixteen dollars and sixty cents. How would you like to pay for that?"", ""I would like to pay by credit card."", ""Alright. What is the card number?"", ""It's four zero two two five nine six two seven three two three."", ""And the expiration date?"", ""ten twenty four."", ""nine twenty four?"", ""No ten."", ""ten twenty four?"", ""Yes that's correct."", ""And what the CVV code?"", ""The what?"", ""The CVV code it's the three or four digit security code on your card."", ""Oh that number. I don't think I've ever hear it called that before. Okay so it's three two two."", ""And you want to pay the whole monthly amount? Sixteen dollars and sixty cents?"", ""Yes please."", ""Alright. And would you be interested in setting up automatic payments from here on out?"", ""I would actually yes. How do I do that?"", ""Have you set up an online account yet?"", ""Yes I just did that yesterday."", ""Okay then you can set it up that way. If you go to my settings in the upper left hand corner then you'll choose my payments and then."", ""Oh wait can you hold on I want to write this down. Okay so my settings then my payments."", ""Then click on my payments and it should give you the option of going paperless or automatic payments then click that."", ""going paperless or automatic payments."", ""and it will ask you for your bank routing information."", ""Alright great thanks I will set that up this week. Thank you very much."", ""You're very welcome. Is there anything else I can help you with?"", ""No that's all. Thank you."", ""You're welcome have a good day."", ""Thank you.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
140,"{""dialogue_id"": ""140"", ""turns"": {""turn_id"": [""insurance_140_000"", ""insurance_140_001"", ""insurance_140_002"", ""insurance_140_003"", ""insurance_140_004"", ""insurance_140_005"", ""insurance_140_006"", ""insurance_140_007"", ""insurance_140_008"", ""insurance_140_009"", ""insurance_140_010"", ""insurance_140_011"", ""insurance_140_012"", ""insurance_140_013"", ""insurance_140_014"", ""insurance_140_015"", ""insurance_140_016"", ""insurance_140_017"", ""insurance_140_018"", ""insurance_140_019"", ""insurance_140_020"", ""insurance_140_021"", ""insurance_140_022"", ""insurance_140_023"", ""insurance_140_024"", ""insurance_140_025"", ""insurance_140_026"", ""insurance_140_027"", ""insurance_140_028"", ""insurance_140_029"", ""insurance_140_030"", ""insurance_140_031"", ""insurance_140_032"", ""insurance_140_033"", ""insurance_140_034"", ""insurance_140_035"", ""insurance_140_036"", ""insurance_140_037"", ""insurance_140_038"", ""insurance_140_039"", ""insurance_140_040"", ""insurance_140_041"", ""insurance_140_042"", ""insurance_140_043"", ""insurance_140_044"", ""insurance_140_045"", ""insurance_140_046"", ""insurance_140_047"", ""insurance_140_048"", ""insurance_140_049"", ""insurance_140_050"", ""insurance_140_051"", ""insurance_140_052"", ""insurance_140_053"", ""insurance_140_054"", ""insurance_140_055"", ""insurance_140_056"", ""insurance_140_057"", ""insurance_140_058"", ""insurance_140_059"", ""insurance_140_060"", ""insurance_140_061"", ""insurance_140_062"", ""insurance_140_063"", ""insurance_140_064""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, Max speaking how can I help you?"", ""Yes, is this Rivertown Insurance?"", ""Yes, sir."", ""Okay good just checking."", ""How can I help you sir?"", ""Currently I have my bills paid automatically but I don't want that anymore. I just can't keep up with what's what very well and this automatic payment stuff just confuses me and I don't really like it. My son used to take care of all of that but he moved away and can't help me as easily so yeah."", ""Okay so if I'm understanding you correctly you have automatic billing and you want to cancel it?"", ""yes. Is that what it's called? Automatic payment?"", ""Automatic billing."", ""okay automatic billing?"", ""Yes sir."", ""Okay I want to write that term down real quick so I remember it. Gimme just a sec."", ""Sure no problem."", ""Hang on I gotta find a pen and paper. Why is it when you really need them you can't find them?"", ""Oh I know, happens every time doesn't it ."", ""You betcha Well why I try to find this how is your day going?"", ""Oh it's going well so far thank you for asking. How is your day?"", ""Can't complain. Although it would go better if I could find a darn pen. I found the paper."", ""Take your."", ""Got it."", ""time."", ""Okay I'm ready now. So you said it's automatic billing right?"", ""Yes sir automatic billing."", ""Okay au-to-ma-tic billing. Okay done. So yes I'd like to cancel that then please."", ""Sure no problem. What is your account number?"", ""six eight two four six three."", ""six eight two four six three?"", ""Yes that's correct."", ""Marlon Thames?"", ""That's me."", ""Okay mister Thames I do see that you are registered for automatic billing so I will go ahead and cancel that for you."", ""Great thanks."", ""Would you prefer to have your bills mailed to you in paper form or by email electronically?"", ""Paper please. I prefer the snail mail method."", ""Okay so let me confirm your address then. I have one one two two Park Lane Phillips Montana four three six two one."", ""Yep that's correct."", ""Okay so I will switch you to paper billing to this address then."", ""Thank you Max."", ""You're very welcome mister Thames. Is there anything else I can help you with?"", ""Nope. I think actually yeah. I wanted to check on getting some extra life insurance. What are your plans?"", ""We have three plans. They are term, whole and universal."", ""Okay what are the prices on those?"", ""Term life insurance is three hundred dollars per year, whole life insurance is eighteen hundred dollars a year, and universal is twelve hundred dollars per year."", ""#Hmm okay let's do the term life insurance then. You said three hundred for the year?"", ""Yes sir that's correct."", ""Okay yeah let's do that then."", ""Okay. Do you want to add that to your current account?"", ""Yes please."", ""Alright. Would you like the billing to be added to your current homeowner's insurance or do you want to keep a separate account?"", ""No no same account is fine."", ""Alright and who do you want the beneficiary to be?"", ""My wife Paulette Thames."", ""Is that p.a.u.l.e.t.t.e.?"", ""Yes that's correct."", ""Is her address the same as yours?"", ""Yes sir."", ""Okay, and we actually have all of her information already in your account since she is on the homeowner's account as well so I'll just add her as the beneficiary."", ""Okie dokie."", ""The bill will be added with your homeowner's insurance and you will receive one paper bill for your homeowner's and life insurance."", ""Great."", ""Alright. Can I help you with anything else today?"", ""No I took care of everything I needed."", ""Okay, well have a great day mister Thames."", ""You as well Max."", ""Thank you sir.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
141,"{""dialogue_id"": ""141"", ""turns"": {""turn_id"": [""insurance_141_000"", ""insurance_141_001"", ""insurance_141_002"", ""insurance_141_003"", ""insurance_141_004"", ""insurance_141_005"", ""insurance_141_006"", ""insurance_141_007"", ""insurance_141_008"", ""insurance_141_009"", ""insurance_141_010"", ""insurance_141_011"", ""insurance_141_012"", ""insurance_141_013"", ""insurance_141_014"", ""insurance_141_015"", ""insurance_141_016"", ""insurance_141_017"", ""insurance_141_018"", ""insurance_141_019"", ""insurance_141_020"", ""insurance_141_021"", ""insurance_141_022"", ""insurance_141_023"", ""insurance_141_024"", ""insurance_141_025"", ""insurance_141_026"", ""insurance_141_027"", ""insurance_141_028"", ""insurance_141_029"", ""insurance_141_030"", ""insurance_141_031"", ""insurance_141_032"", ""insurance_141_033"", ""insurance_141_034"", ""insurance_141_035"", ""insurance_141_036"", ""insurance_141_037"", ""insurance_141_038"", ""insurance_141_039"", ""insurance_141_040"", ""insurance_141_041"", ""insurance_141_042"", ""insurance_141_043"", ""insurance_141_044"", ""insurance_141_045"", ""insurance_141_046"", ""insurance_141_047"", ""insurance_141_048"", ""insurance_141_049"", ""insurance_141_050"", ""insurance_141_051"", ""insurance_141_052"", ""insurance_141_053"", ""insurance_141_054"", ""insurance_141_055"", ""insurance_141_056"", ""insurance_141_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance, this is Jack, how can I help you?"", ""Hi yes I'm calling to create an account."", ""Sure absolutely. I can help you with that. What's your first name?"", ""Nathan, n.a.t.h.a.n."", ""Thank you Nathan. And your last name?"", ""King, k.i.n.g."", ""Your phone number Nathan?"", ""Do you really need my phone number?"", ""Yes, sir we do need you phone number."", ""Can I ask why?"", ""Of course. We need the customer's phone number for easier contact and for our records."", ""Okay sure I understand. It's nine nine nine two three four six five four."", ""Thank you. And what is your street address with city and state?"", ""Six six six Olden Drive Happy Ohio five five two six two."", ""And your social security number?"", ""I really don't feel comfortable giving that over the phone."", ""Unfortunately we need this for your account and enrollment information."", ""Is there any way to not give it?"", ""I'm sorry no."", ""Okay I'm just not sure man."", ""I can transfer you to our security team to answer your questions if you'd like."", ""No no I don't have time for that. Okay I guess I'll give it to you. It will be safe right?"", ""Of course, we take our customer's security very seriously. If it makes you feel better you can call the security department yourself to speak to them."", ""Okay yeah that would be great. And they will be able to update my account if needed?"", ""Yes of course. And now let's choose your security questions. Do you know what questions you want?"", ""What are my choices?"", ""Customers usually choose questions about the first city they lived, or their mother's maiden name.."", ""Oh yeah, those questions."", ""or the street they grew up on. Questions like that."", ""Okay yeah I understand. So m. How many questions should I choose?"", ""Three."", ""Okay so let's do the city I was born in, mother's maiden name, and first pet, is that a choice?"", ""The name of your pet is, yes sir."", ""Okay let's do those choices."", ""Perfect. What is the answer to the city question?"", ""Detroit."", ""Your mother's maiden name?"", ""Jung."", ""y.o.u.n.g."", ""No j.u.n.g."", ""j.u.n.g?"", ""Yes."", ""Okay, and the name of your first pet?"", ""Bubbles."", ""b.u.b.b.l.e.s?"", ""Yes."", ""Okay great. And last question. What is your email address?"", ""nathan.king at gmail dot com."", ""So you should get an email confirmation shortly then, so just make sure to check that please to make sure all of your information is correct."", ""Okay no problem."", ""Alright then you should be all set."", ""Okay thank you very much."", ""Can I help you with anything else."", ""No I think I'm good."", ""Alright mister King then I hope you have a great day."", ""Thank you you too."", ""Thank you for calling Rivertown Insurance. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
142,"{""dialogue_id"": ""142"", ""turns"": {""turn_id"": [""insurance_142_000"", ""insurance_142_001"", ""insurance_142_002"", ""insurance_142_003"", ""insurance_142_004"", ""insurance_142_005"", ""insurance_142_006"", ""insurance_142_007"", ""insurance_142_008"", ""insurance_142_009"", ""insurance_142_010"", ""insurance_142_011"", ""insurance_142_012"", ""insurance_142_013"", ""insurance_142_014"", ""insurance_142_015"", ""insurance_142_016"", ""insurance_142_017"", ""insurance_142_018"", ""insurance_142_019"", ""insurance_142_020"", ""insurance_142_021"", ""insurance_142_022"", ""insurance_142_023"", ""insurance_142_024"", ""insurance_142_025"", ""insurance_142_026"", ""insurance_142_027"", ""insurance_142_028"", ""insurance_142_029"", ""insurance_142_030"", ""insurance_142_031"", ""insurance_142_032"", ""insurance_142_033"", ""insurance_142_034"", ""insurance_142_035"", ""insurance_142_036"", ""insurance_142_037"", ""insurance_142_038"", ""insurance_142_039"", ""insurance_142_040"", ""insurance_142_041"", ""insurance_142_042"", ""insurance_142_043"", ""insurance_142_044"", ""insurance_142_045"", ""insurance_142_046"", ""insurance_142_047"", ""insurance_142_048"", ""insurance_142_049"", ""insurance_142_050"", ""insurance_142_051"", ""insurance_142_052"", ""insurance_142_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Rivertown Insurance this is Jeff how can I help you?"", ""Yes hi Jeff this is Maria Lopez. I have an auto insurance account with Rivertown and I need to update my payment method."", ""Alright sure no problem we can do that."", ""Awesome thank you."", ""What is your account number Maria?"", ""It's eight seven two four six eight."", ""Eight seven two four six eight. Okay. m I'm not finding that account number."", ""#oh really? That's strange because that's the number listed on my bill."", ""Okay well let's try another way. What is your date of birth?"", ""It's two seven nineteen eighty five."", ""I was born in eight five as well."", ""Oh really? That's cool. Eight five babies yeah!"", ""We are pretty cool ."", ""You betcha ."", ""Okay so I'm still not finding your account so do you mind holding on for a minute?"", ""Sure no problem take your time."", ""Thanks I'll be back soon. Okay I've got it. There was a problem with the system it was freezing. So let's try this again."", ""okay."", ""So the account number is eight seven two four six eight?"", ""Yes that's correct."", ""Okay I have your account here. So you would like to change your payment method?"", ""Yes sir."", ""Right now you have a Visa card numbers ending in five zero six six. Do you want to change to a different card?"", ""Yes exactly. I want to change it to my Amex card. Lemme know when you're ready for the information."", ""Okay give me just a second."", ""Sure no problem."", ""Okay so it's an American Express card correct?"", ""Yes that's correct."", ""Okay and what's the card number?"", ""It's four zero five five eight six seven three nine one seven two four."", ""Four zero five eight six."", ""No no two fives. Four zero five five eight."", ""#oh sorry about that."", ""No no it's okay."", ""So four zero five five eight six seven three nine one seven two four?"", ""Yes that's correct."", ""And the expiration date?"", ""April twenty twenty three."", ""And the security code?"", ""two three two three."", ""Alright. So with your next bill it will be charged to your American Express card."", ""Perfect thank you."", ""Absolutely. If you have any problems then call us back and we'll take care of it."", ""Great thank you. Also do you all sell pet insurance?"", ""Yes we sure do. We have a basic plan and a preferred plan."", ""And how much are those plans?"", ""The basic plan is five hundred a year and the preferred plan is a thousand."", ""m okay I'll think about it and call back."", ""Okay no problem. Can I help you with anything else?"", ""No that's all. Thank you very much."", ""You're very welcome miss Lopez. Have a great day."", ""Thank you you too!"", ""Thank you goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
143,"{""dialogue_id"": ""143"", ""turns"": {""turn_id"": [""insurance_143_000"", ""insurance_143_001"", ""insurance_143_002"", ""insurance_143_003"", ""insurance_143_004"", ""insurance_143_005"", ""insurance_143_006"", ""insurance_143_007"", ""insurance_143_008"", ""insurance_143_009"", ""insurance_143_010"", ""insurance_143_011"", ""insurance_143_012"", ""insurance_143_013"", ""insurance_143_014"", ""insurance_143_015"", ""insurance_143_016"", ""insurance_143_017"", ""insurance_143_018"", ""insurance_143_019"", ""insurance_143_020"", ""insurance_143_021"", ""insurance_143_022"", ""insurance_143_023"", ""insurance_143_024"", ""insurance_143_025"", ""insurance_143_026"", ""insurance_143_027"", ""insurance_143_028"", ""insurance_143_029"", ""insurance_143_030"", ""insurance_143_031"", ""insurance_143_032"", ""insurance_143_033"", ""insurance_143_034"", ""insurance_143_035"", ""insurance_143_036"", ""insurance_143_037"", ""insurance_143_038"", ""insurance_143_039"", ""insurance_143_040"", ""insurance_143_041"", ""insurance_143_042"", ""insurance_143_043"", ""insurance_143_044"", ""insurance_143_045"", ""insurance_143_046"", ""insurance_143_047"", ""insurance_143_048"", ""insurance_143_049"", ""insurance_143_050"", ""insurance_143_051"", ""insurance_143_052"", ""insurance_143_053"", ""insurance_143_054"", ""insurance_143_055"", ""insurance_143_056"", ""insurance_143_057"", ""insurance_143_058"", ""insurance_143_059"", ""insurance_143_060"", ""insurance_143_061"", ""insurance_143_062"", ""insurance_143_063""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, this is Sean, how can I help you?"", ""Yes, hello. My name is Karl Atkinson and I called last week about a quote for homeowner's insurance. I would like to follow up on that."", ""Alright mister Atkinson I can help you with that. Did you set up an account or speak with an agent?"", ""no I haven't done any of that yet. I'm not even sure I know what to do."", ""Okay so first let me ask you what kind of insurance you want."", ""Homeowner's, I said homeowner's earlier."", ""Okay and do you know what plan you want?"", ""Just the regular plan I guess."", ""We have three plans."", ""Three plans?"", ""Yes sir."", ""Whoever I talked to last week didn't tell me about three plans. This is getting very complicated."", ""I understand sir so I will try my best to answer all of your questions."", ""Alright thank you appreciate it."", ""Absolutely mister Atkinson. So first let me explain our three plans and the pricing structure."", ""Alright."", ""We have a basic plan which is twelve hundred dollar a year."", ""Yeah yeah I think that's the one I want."", ""Okay, do you still want to hear the others just so you know all of the options?"", ""Sure why not."", ""Okay so we have the basic plan then the home preferred plan which is sixteen hundred per year and then the home complete plan which is two thousand for the year."", ""I think I still want to go with the basic plan."", ""Okay no problem. So now we need to get an account set up for you and get you linked up with an agent."", ""Oh yeah someone gave me the name of an agent m m who was it? Hold on just a minute I wrote it down here somewhere. Yeah here it is James Konn."", ""m we don't have a James Konn in our system as an agent. What is your area?"", ""Like where I live?"", ""Yes sir."", ""Akron Ohio."", ""We have a James Vonn. I think that may be the name you were given."", ""Yeah possibly they sound pretty similar don't they?"", ""Yes sir."", ""Yeah I bet that's it James Vonn."", ""Okay so you want James Vonn as your homeowner's insurance agent?"", ""Yes that's correct."", ""And you want to go with the basic plan?"", ""Yes that's correct as well."", ""Okay."", ""And that's sixteen hundred a year?"", ""No the basic plan is twelve hundred a year the."", ""Oh yeah the next one is sixteen hundred."", ""next plan yes that's correct the home preferred plan is sixteen hundred."", ""So lemme ask you a question actually."", ""Okay."", ""Does the home preferred plan have more coverage?"", ""Yes sir it does."", ""m how much more coverage."", ""It covers more damage to the house and includes more comprehensive coverage."", ""I'm wondering now if I should go with that plan instead."", ""I can email you a brochure comparing all of the different plans to help you make a decision."", ""Yeah that would be great thanks."", ""No problem. What is your email address?"", ""It's basketballdad at yahoo dot com."", ""basketballdad at yahoo dot com."", ""#yep that's correct."", ""Okay I'll send you the brochure and also James Vonn's contact information so you can directly call him to discuss your insurance options as well."", ""Oh great yeah that would be great thank you."", ""Absolutely."", ""So you'll send all of that to me today?"", ""Yes sir you should receive it in about fifteen minutes or so."", ""Great."", ""Is there anything else I can help you with?"", ""No no that's all."", ""Alright then mister Atkinson have a nice day and thank you for calling Rivertown."", ""You as well.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
144,"{""dialogue_id"": ""144"", ""turns"": {""turn_id"": [""insurance_144_000"", ""insurance_144_001"", ""insurance_144_002"", ""insurance_144_003"", ""insurance_144_004"", ""insurance_144_005"", ""insurance_144_006"", ""insurance_144_007"", ""insurance_144_008"", ""insurance_144_009"", ""insurance_144_010"", ""insurance_144_011"", ""insurance_144_012"", ""insurance_144_013"", ""insurance_144_014"", ""insurance_144_015"", ""insurance_144_016"", ""insurance_144_017"", ""insurance_144_018"", ""insurance_144_019"", ""insurance_144_020"", ""insurance_144_021"", ""insurance_144_022"", ""insurance_144_023"", ""insurance_144_024"", ""insurance_144_025"", ""insurance_144_026"", ""insurance_144_027"", ""insurance_144_028"", ""insurance_144_029"", ""insurance_144_030"", ""insurance_144_031"", ""insurance_144_032"", ""insurance_144_033"", ""insurance_144_034"", ""insurance_144_035"", ""insurance_144_036"", ""insurance_144_037"", ""insurance_144_038"", ""insurance_144_039"", ""insurance_144_040"", ""insurance_144_041"", ""insurance_144_042"", ""insurance_144_043"", ""insurance_144_044"", ""insurance_144_045"", ""insurance_144_046"", ""insurance_144_047"", ""insurance_144_048"", ""insurance_144_049"", ""insurance_144_050"", ""insurance_144_051"", ""insurance_144_052"", ""insurance_144_053"", ""insurance_144_054"", ""insurance_144_055"", ""insurance_144_056"", ""insurance_144_057"", ""insurance_144_058"", ""insurance_144_059"", ""insurance_144_060"", ""insurance_144_061"", ""insurance_144_062"", ""insurance_144_063"", ""insurance_144_064"", ""insurance_144_065"", ""insurance_144_066"", ""insurance_144_067"", ""insurance_144_068"", ""insurance_144_069"", ""insurance_144_070"", ""insurance_144_071"", ""insurance_144_072"", ""insurance_144_073"", ""insurance_144_074"", ""insurance_144_075"", ""insurance_144_076"", ""insurance_144_077"", ""insurance_144_078"", ""insurance_144_079"", ""insurance_144_080"", ""insurance_144_081"", ""insurance_144_082"", ""insurance_144_083"", ""insurance_144_084"", ""insurance_144_085"", ""insurance_144_086"", ""insurance_144_087"", ""insurance_144_088"", ""insurance_144_089"", ""insurance_144_090"", ""insurance_144_091"", ""insurance_144_092"", ""insurance_144_093"", ""insurance_144_094"", ""insurance_144_095"", ""insurance_144_096"", ""insurance_144_097"", ""insurance_144_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi this is Maggie from Rivertown Insurance. I'm looking to speak to Meredith."", ""Oh hi yes this is Meredith."", ""Hi Meredith. You called Rivertown last week seeking information about pet insurance and I am returning your call."", ""Yes hi how are you?"", ""Oh I'm well thank you and I hope you are as well."", ""I am thank you."", ""So are you still interested in pet insurance?"", ""Yes I am and I actually just got a new pet so I'll need two policies I guess."", ""Oh congratulations."", ""Thank you!"", ""What pet did you get?"", ""I got a cat. I already have a dog that's who I called about insurance for orginally."", ""I love cats. My family always had cats when I was growing up so cats have a special place in my heart."", ""This is my first cat."", ""Oh really?"", ""Yeah so I'm kind of out of my element here I'm usually a dog person."", ""What made you get a cat?"", ""My friend is moving abroad and can't take her cat with her and was asking friends if there was someone who could take her so I took her."", ""Oh that's sweet. I would be so sad that I couldn't take my pet with me."", ""Oh she was definitely but I told her we would do Skype dates and things like that."", ""Yeah! That's a great idea actually. Okay so we need to get you quotes for two pets?"", ""Yes that would be great."", ""Alright so we have two options a basic plan and a preferred plan."", ""Okay."", ""Now with the basic plan you only get coverage for one pet but there is the possibility of an add-on for another pet for an extra cost. However, with the preferred plan you get coverage for up to three pets."", ""oh okay m and what are the prices for those plans?"", ""The price for the basic plan is five hundred a year and the preferred plan is a thousand."", ""A year?"", ""Yes a year."", ""And how much would the add-on be for the second pet?"", ""The add-on is an extra three hundred a year."", ""So all together the basic would be eight hundred for the year?"", ""Yes that's correct."", ""m that's not that much less than the second plan. And I'm assuming that the second plan comes with more coverage?"", ""The preferred plan?"", ""Yes."", ""Yes that's correct. With the preferred plan you get one extra pet in case you decide you want to get another pet and it covers more specialized procedures."", ""Okay and the basic plan covers what?"", ""It covers regular vet visits like checkups basic procedures but not surgeries or long term treatments."", ""Oh okay gotcha. Okay I think I like the preferred plan better. It's more expensive but not that much and I'd rather have more coverage than less."", ""Alright."", ""Can I sign up for a policy today?"", ""Oh absolutely."", ""Okay great and you can help me with that?"", ""Yes I can."", ""Great. So I want to sign up for the preferred plan then please."", ""Great so your."", ""And if I want to change it later can I?"", ""Change plans?"", ""Yes."", ""Yes you can just give us a call if you decide to change it and we can take care of it for you."", ""Okay perfect."", ""And your name for the policy is Meredith Roberts?"", ""Yes that's correct."", ""And what is your address?"", ""It's four zero five Watercrest Drive Akron Ohio two zero five six three."", ""Alright and your phone number?"", ""Seven two five nine six three eight one three two."", ""three two?"", ""Yes eight one three two."", ""Alright. And you want to add two pets to this insurance policy correct?"", ""Correct."", ""And what are the pets and their names."", ""My dog is Hunter and my Cat is miss Kitty."", ""I love that cat name ."", ""Yeah me too! I can't take credit for it though my friend named her and I didn't want to change it since she's had the name for five years."", ""Yeah good thinking. Alright and we ask for at least the first month's payment today."", ""Can I pay for the whole year up front?"", ""Yes you can do that."", ""And if I decide to change to the basic plan will I get a refund?"", ""the remaining balance will probably be credited to your account to pay for the new plan."", ""Oh okay that makes sense. So how can I pay?"", ""You can pay by credit card over the phone or by bank transfer?"", ""Let's do it by credit card."", ""Alright sounds good."", ""I have a Discover card and you need the card number, expiration date and security code right?"", ""Yes that's correct."", ""Okay the card number is three zero five six two three four one nine two six three."", ""three zero five six two three four one nine two six three?"", ""Correct. And the expiration date is eight twenty two and the security code in nine five three."", ""eight twenty two for expiration and nine five three for CVV?"", ""Yes correct."", ""Alright so your card will be charged for the full amount of the one year policy which is one thousand dollars."", ""Alright."", ""And then you should receive a welcome packet in the mail which will include your account number and policy number along with what coverage your policy includes."", ""Oh nice thanks. And am I able to sign up for auto pay and paperless billing and all that good stuff?"", ""Yes definitely."", ""And how do I sign up for online account stuff?"", ""Like to access your account online?"", ""Yes exactly."", ""When you get your welcome packet just log onto our website and it will prompt you to set up and account. In fact I think there a big red button in the upper right hand corner that says create account or something to that effect."", ""Oh right so just push that?"", ""Yes exactly just push that and it will prompt you to set up an account online. You'll need your account number that will be in your welcome letter."", ""Alright great sounds perfect thank you."", ""Absolutely. Is there anything else I can help with?"", ""Nope I'm okay now thank you very much for you help."", ""You're very welcome Meredith. Have a great day and enjoy hanging out with your fur babies!"", ""I definitely will thank you very much. Bye bye."", ""Goodbye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
145,"{""dialogue_id"": ""145"", ""turns"": {""turn_id"": [""insurance_145_000"", ""insurance_145_001"", ""insurance_145_002"", ""insurance_145_003"", ""insurance_145_004"", ""insurance_145_005"", ""insurance_145_006"", ""insurance_145_007"", ""insurance_145_008"", ""insurance_145_009"", ""insurance_145_010"", ""insurance_145_011"", ""insurance_145_012"", ""insurance_145_013"", ""insurance_145_014"", ""insurance_145_015"", ""insurance_145_016"", ""insurance_145_017"", ""insurance_145_018"", ""insurance_145_019"", ""insurance_145_020"", ""insurance_145_021"", ""insurance_145_022"", ""insurance_145_023"", ""insurance_145_024"", ""insurance_145_025"", ""insurance_145_026"", ""insurance_145_027"", ""insurance_145_028"", ""insurance_145_029"", ""insurance_145_030"", ""insurance_145_031"", ""insurance_145_032"", ""insurance_145_033"", ""insurance_145_034"", ""insurance_145_035"", ""insurance_145_036"", ""insurance_145_037"", ""insurance_145_038"", ""insurance_145_039"", ""insurance_145_040"", ""insurance_145_041"", ""insurance_145_042"", ""insurance_145_043"", ""insurance_145_044"", ""insurance_145_045"", ""insurance_145_046"", ""insurance_145_047"", ""insurance_145_048"", ""insurance_145_049"", ""insurance_145_050"", ""insurance_145_051"", ""insurance_145_052"", ""insurance_145_053"", ""insurance_145_054"", ""insurance_145_055"", ""insurance_145_056"", ""insurance_145_057"", ""insurance_145_058"", ""insurance_145_059"", ""insurance_145_060"", ""insurance_145_061"", ""insurance_145_062"", ""insurance_145_063"", ""insurance_145_064"", ""insurance_145_065"", ""insurance_145_066"", ""insurance_145_067"", ""insurance_145_068"", ""insurance_145_069"", ""insurance_145_070"", ""insurance_145_071"", ""insurance_145_072"", ""insurance_145_073"", ""insurance_145_074"", ""insurance_145_075"", ""insurance_145_076"", ""insurance_145_077"", ""insurance_145_078"", ""insurance_145_079"", ""insurance_145_080"", ""insurance_145_081"", ""insurance_145_082"", ""insurance_145_083"", ""insurance_145_084"", ""insurance_145_085"", ""insurance_145_086"", ""insurance_145_087"", ""insurance_145_088"", ""insurance_145_089"", ""insurance_145_090""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance this is Marco how can I help you?"", ""Hello yes I want to check into changing a plan if that's even possible."", ""That is definitely possible."", ""Okay great. Yeah I have a basic automobile plan and I want to change it to a higher plan."", ""Alright sure we can take care of that for you. What's your account number?"", ""It's nine seven three two six four."", ""nine seven three two six what?"", ""four, two six four."", ""nine seven three two six four."", ""Yes that's correct."", ""Alright and your name?"", ""Marcus Johnson."", ""Okay and Marcus I just need to verify your account with your security questions."", ""Okay no problem."", ""What is the name of your high school?"", ""Rivertown High. That's seriously the name it's ironic that it's the name of the insurance company too but I'm not making it up ."", ""Oh I believe you sir it is pretty funny though."", ""It sure is."", ""Okay and what is the name of your childhood best friend?"", ""Oh man I guess I put Randy although we ain't friends no more."", ""That seems to happen between childhood and adulthood doesn't it?"", ""It sure does. It's kinda sad actually."", ""Yeah it is but you know people just grow and change I guess."", ""Ain't that the truth."", ""Okay so that's all the verification I needed from you."", ""Alright."", ""So you said you needed to change to plan correct?"", ""Yes."", ""Your auto plan? You want a more comprehensive plan correct?"", ""Yes, that's correct."", ""Alright so I see that you actually have the preferred plan which is our middle plan."", ""Oh I do?"", ""Yes sir."", ""m okay I thought that I had the lowest plan but maybe I already updated it."", ""I see that you updated this plan three months ago actually."", ""Oh #wow okay I'm really not on top of it I really upgraded it three months ago?"", ""Yes sir that's what our records show."", ""m #wow alright."", ""Did you want to upgrade to our top plan the complete auto plan?"", ""What's the price difference between my plan now and that one?"", ""It's five hundred extra."", ""And what do I pay now?"", ""Your plan now is fifteen hundred for the year."", ""And what's the price for the premium plan? Is that the name?"", ""complete plan is that name of our highest offering."", ""oh right complete plan."", ""And that's two thousand for the year."", ""Oh okay so not too much more and what does that include?"", ""It's our most comprehensive plan which includes all of our offerings so complete coverage for accidents or damages, repairs, and extended warranty."", ""alright m I'm thinking about it. What do I get with my plan now?"", ""You get most damages and repairs taken care of but not all and there is no extended warranty with your plan."", ""m interesting okay. Well I'm the kind of person that like to be prepared. Better safe than sorry you know."", ""I one hundred percent agree with you."", ""So I'm thinking I want to upgrade again to the complete plan?"", ""Yes sir that's correct the complete plan."", ""Ok yeah let me change to that."", ""Alright let me update that for you. Do you want the same billing method?"", ""You have my direct payment from my bank account right?"", ""Yes sir that's correct."", ""Yeah let's keep that. So I'll just get more taken out of my account correct?"", ""Yes that's correct."", ""Alright that's fine. Yeah that sounds good."", ""Okay great."", ""And I actually wanted to inquire about some homeowner's insurance."", ""Okay sure I can tell you about that."", ""I'm getting ready to buy a house and I want to check everything out before I actually buy."", ""Oh yeah definitely."", ""so what are you plans?"", ""Well we have three plans same names as the auto but with home so home basic, home preferred and home complete."", ""Do they have kind of the same coverage tiers as the auto insurance but with home coverage?"", ""yeah kind of just with home insurance coverage but it does have different tiers of coverage."", ""Alright and how much are those plans?"", ""The basic plan is twelve hundred, the preferred plan is sixteen hundred and the complete plan is two thousand."", ""And those are prices for the year?"", ""Yes sorry those are for the year."", ""Alright so I'll think about it."", ""And to get detailed information on each plan and you know what the cover and what the difference between each is you can look it up on our website."", ""Could you send a link or something to me to my email?"", ""Oh yes absolutely. The bankerman at gmail dot com email?"", ""Yes."", ""Alright I'll send that right now for you."", ""Great thank you."", ""No problem. Okay so the email is sent so you should receive it shortly."", ""Awesome you were very helpful today."", ""Oh it's pleasure to help out."", ""Oh I just got the email now so I'll check them out and give y'all a call back."", ""Sounds great sir. Is there anything else I can help you out with?"", ""Nope that's all thank you though."", ""No problem. So have a great day."", ""Thanks you too bye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
146,"{""dialogue_id"": ""146"", ""turns"": {""turn_id"": [""insurance_146_000"", ""insurance_146_001"", ""insurance_146_002"", ""insurance_146_003"", ""insurance_146_004"", ""insurance_146_005"", ""insurance_146_006"", ""insurance_146_007"", ""insurance_146_008"", ""insurance_146_009"", ""insurance_146_010"", ""insurance_146_011"", ""insurance_146_012"", ""insurance_146_013"", ""insurance_146_014"", ""insurance_146_015"", ""insurance_146_016"", ""insurance_146_017"", ""insurance_146_018"", ""insurance_146_019"", ""insurance_146_020"", ""insurance_146_021"", ""insurance_146_022"", ""insurance_146_023"", ""insurance_146_024"", ""insurance_146_025"", ""insurance_146_026"", ""insurance_146_027"", ""insurance_146_028"", ""insurance_146_029"", ""insurance_146_030"", ""insurance_146_031"", ""insurance_146_032"", ""insurance_146_033"", ""insurance_146_034"", ""insurance_146_035"", ""insurance_146_036"", ""insurance_146_037"", ""insurance_146_038"", ""insurance_146_039"", ""insurance_146_040"", ""insurance_146_041"", ""insurance_146_042"", ""insurance_146_043"", ""insurance_146_044"", ""insurance_146_045"", ""insurance_146_046"", ""insurance_146_047"", ""insurance_146_048"", ""insurance_146_049"", ""insurance_146_050"", ""insurance_146_051"", ""insurance_146_052"", ""insurance_146_053"", ""insurance_146_054"", ""insurance_146_055"", ""insurance_146_056"", ""insurance_146_057"", ""insurance_146_058"", ""insurance_146_059"", ""insurance_146_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Jane. How can I help you?"", ""Hi Jane. I need to submit a claim. My car was broken into last night."", ""Oh, I'm so sorry to hear that. Can I get your first and last name and drivers license number please and we can get started with your claim."", ""Sure. My name is Jean Browne. Browne with an e b. r. o. w. n. e."", ""Thanks Jean, and your drivers license number?"", ""Right, hang on a sec. I should have grabbed that first, its in my purse, I'll get it."", ""No problem Jean. I'll wait"", ""Okay got it. It's three seven six nine one two seven eight."", ""Thanks Jean. Ok I'm bringing up your file."", ""Okay."", ""Okay, I have your file. Was this for the twenty sixteen Hyudai Tucson?"", ""Yes, first claim ever, poor car. Not a scratch in its life, now someone took a rock to the passenger front window."", ""Oh, jeez. Well, lets get this claim started and your car fixed."", ""Yeah, definitely, and hope it doesn't rain for a few days. I have to drive it"", ""Okay, so where did the incident take place?"", ""At my home, it was parked in the driveway."", ""The address I have for you is five six nine Willow Street, Summerville p.a. Is that still where you're living? Is that were the incident happened?"", ""Yes, in the driveway. Overnight. I went to bed around one a.m, and when I went out this morning about eight a.m. I found the window smashed, glass everywhere and the rock they used laying on the driveway."", ""Not the way anyone wants to start a day. I'm so sorry."", ""Not at all! And I didn't hear a thing. The alarm didn't go off, I guess because they didn't actually open the door. They just broke the window and grabbed what was in the glove box. Which was nothing of any value. Just the owners manual and some maintenance receipts."", ""Well, I'm glad you didn't loose anything valuable, but still."", ""Just my window. "", ""Yeah, true. Well we can get that back for you at least. Did you file a police report?"", ""Yes, I have incident number for that two zero two one six seven three eight"", ""Thanks Jean. Did you take pictures?"", ""Yeah, do you want me to email those to you?"", ""Yes please, I'll attach them to your file and submit to the repair shop. Do you know which one you'll be going to?"", ""Yeah, might as well go to the dealership, there's some damage on the window frame, which will probably bump the repair cost over the deductible"", ""Let me check that for you."", ""Okay. I think it's five hundred."", ""Yes, that's correct, your deductable is five hundred dollars."", ""Yeah, if it was just the window, I'd probably just fix it myself, but with that door damage, I'll probably be over five hundred in repairs."", ""Well, we'll get you into an adjuster and get that confirmed and you can decide then."", ""Is this going to up my insurance rate?"", ""Unfortunately, yes, if you make a claim your insurance will go up."", ""How is that fair? I mean I understand if I hit something, but this was vandalism, not my fault at all? My car was locked, on private property."", ""Yeah, I'm sorry Jean, but unless we can catch the person who did it, and if they have insurance we could claim against that but since you will be using your policy it will affect your premium."", ""That totally sucks. How much will it go up?"", ""Depending on the cost of the repair, generally its between twenty and fifty dollars per year, for three years. Then it drops off."", ""It better not affect my safe driving discount! I wasn't driving the car."", ""No no! that will stay in effect. That discount won't be affected. Just your package policy premium."", ""Whew, well, either way I'm paying five hundred bucks, lets hope the repair comes in for less than that, and I'll just take care of it myself."", ""Yes, lets just wait and see what the adjuster says when they look at it."", ""Okay, yeah, wait and see. When can I get in to have it looked at?"", ""Okay. So. The next step is for you to call your repair shop, you said you were going to the dealership. Is that the Hyundai dealership on Simpson Street?"", ""Yeah, that's the one, I think. wait. Yes. That's it twenty seven oh three Simpson Street."", ""Okay, they are a preferred repair facility and your car is new enough to just take it over there and they will do the estimate. I'll send them the claim number right now. They will have all the info as soon as I hit send. You might want to give them a call first to make sure they have have time to take a look at your car, but you should be able to get this sorted out today or tomorrow. They can give you a repair estimate and then you can decide if you want to use your policy or just pay them directly."", ""Okay, great, thanks."", ""I'll email you the claim details for your records. but it won't become an actual claim against your policy unless you decide to use the deductible. I have jbrowne at gmail dot com. Is that the email address you'd like me to send the information to?"", ""Yeah, okay. Thanks. Guess I'll get on that this morning. It's sunny now, but I sure don't want to be caught in a downpour with that window wide open like that."", ""Definitely not. Thank goodness it wasn't in winter. Fourty below would really suck."", ""Yeah, I guess that's the upside? "", ""I spose if there is one, that's it!"", ""Okay, thanks Jane, I'll take it from here. Thanks for your help"", ""No problem at all Jean, I hope the repair is quick. I'm so sorry you had to wake up to this. I hope the rest of your day goes well."", ""Thanks Jane. Me too!"", ""Did you have any other questions?"", ""Nope, that should do it. Thanks again."", ""My pleasure Jean. Take care, good luck and thank you for using Rivertown Insurance."", ""Okay, thanks Jane, you have a good day too. Bye."", ""Bye Jean.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
147,"{""dialogue_id"": ""147"", ""turns"": {""turn_id"": [""insurance_147_000"", ""insurance_147_001"", ""insurance_147_002"", ""insurance_147_003"", ""insurance_147_004"", ""insurance_147_005"", ""insurance_147_006"", ""insurance_147_007"", ""insurance_147_008"", ""insurance_147_009"", ""insurance_147_010"", ""insurance_147_011"", ""insurance_147_012"", ""insurance_147_013"", ""insurance_147_014"", ""insurance_147_015"", ""insurance_147_016"", ""insurance_147_017"", ""insurance_147_018"", ""insurance_147_019"", ""insurance_147_020"", ""insurance_147_021"", ""insurance_147_022"", ""insurance_147_023"", ""insurance_147_024"", ""insurance_147_025"", ""insurance_147_026"", ""insurance_147_027"", ""insurance_147_028"", ""insurance_147_029"", ""insurance_147_030"", ""insurance_147_031"", ""insurance_147_032"", ""insurance_147_033"", ""insurance_147_034"", ""insurance_147_035"", ""insurance_147_036"", ""insurance_147_037"", ""insurance_147_038"", ""insurance_147_039"", ""insurance_147_040"", ""insurance_147_041"", ""insurance_147_042"", ""insurance_147_043"", ""insurance_147_044"", ""insurance_147_045"", ""insurance_147_046"", ""insurance_147_047"", ""insurance_147_048"", ""insurance_147_049"", ""insurance_147_050"", ""insurance_147_051"", ""insurance_147_052"", ""insurance_147_053"", ""insurance_147_054"", ""insurance_147_055"", ""insurance_147_056"", ""insurance_147_057"", ""insurance_147_058"", ""insurance_147_059"", ""insurance_147_060"", ""insurance_147_061"", ""insurance_147_062"", ""insurance_147_063"", ""insurance_147_064"", ""insurance_147_065"", ""insurance_147_066"", ""insurance_147_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance this is Carrie how can I help you?"", ""Yeah hi I'm in a bit of a problem right now. I had a problem with my car and they need my insurance."", ""You're having a problem with your car now?"", ""Yeah that's right I got into a fender bender and I don't have my insurance information."", ""okay sure I can help you out with that."", ""Thanks."", ""First off are you okay?"", ""Yes I'm fine."", ""Is everyone."", ""Well I may have some kind of whiplash or whatever that's called."", ""Okay did you call the police?"", ""Yeah they're here but they need my insurance information and I don't have it with me in the car. Which is stupid of me."", ""No it's okay. But you're okay and everyone else okay?"", ""Yeah yeah everyone is fine just maybe some whiplash."", ""Okay."", ""This is my first time being in a car accident."", ""I'm sorry it must be scary for you."", ""Yeah it is, I'm just glad it's not any worse than it is."", ""Me too. And the police are there correct?"", ""Yes ma'am."", ""Alright good. So you said they need your insurance information?"", ""Yes but I'm not sure exactly what they need."", ""They're probably talking about your policy information so I can give you your policy number to give to them."", ""Okay."", ""Do you have something to write with?"", ""not really hang on let me ask the police officer."", ""Okay no problem."", ""Okay the police officer is here so I'll just tell him and he'll write it down."", ""Okay. What's your name?"", ""It's under my mom's name."", ""Okay what is your Mom's name?"", ""Crystal Williams."", ""Okay and so you know her birthdate?"", ""No I'm sorry."", ""Okay she has some security questions do you think you can answer those?"", ""Oh like mom's maiden name questions and stuff?"", ""Yes."", ""yeah I think I can answer those."", ""Okay so do you know her mom's maiden name?"", ""Yes it's Johnson."", ""Okay great and do you know what high school she went to?"", ""Oh I think it's Brookwood or something."", ""Yes thank you."", ""Was that correct?"", ""#yep it was correct."", ""Oh good. She'll be proud ."", ""I'm sure she will! Okay so are you ready to give the policy number?"", ""#yep."", ""Okay it's six digits so it's three six one."", ""three six one."", ""nine zero four."", ""nine zero four, okay he has it."", ""Alright great."", ""And will insurance take care of any medical bills I need because this wasn't my fault someone ran a stop sign and hit me."", ""Oh gosh that sounds scary."", ""Yeah it was."", ""So what will happen is the police will do a report on the accident and then us information about it and we will analyze it and see what need to be paid."", ""Oh okay that's probably why he needed my policy number right?"", ""Yes that's correct."", ""Alright. So am I all good insurance wise?"", ""#yep you are fine on our end."", ""Do I need to give the police any more information?"", ""Not for insurance but they may need more personal information or car information they'll let you know."", ""Okay that you very much."", ""You're very welcome and I hope that you are okay."", ""Thank you very much."", ""Goodbye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
148,"{""dialogue_id"": ""148"", ""turns"": {""turn_id"": [""insurance_148_000"", ""insurance_148_001"", ""insurance_148_002"", ""insurance_148_003"", ""insurance_148_004"", ""insurance_148_005"", ""insurance_148_006"", ""insurance_148_007"", ""insurance_148_008"", ""insurance_148_009"", ""insurance_148_010"", ""insurance_148_011"", ""insurance_148_012"", ""insurance_148_013"", ""insurance_148_014"", ""insurance_148_015"", ""insurance_148_016"", ""insurance_148_017"", ""insurance_148_018"", ""insurance_148_019"", ""insurance_148_020"", ""insurance_148_021"", ""insurance_148_022"", ""insurance_148_023"", ""insurance_148_024"", ""insurance_148_025"", ""insurance_148_026"", ""insurance_148_027"", ""insurance_148_028"", ""insurance_148_029"", ""insurance_148_030"", ""insurance_148_031"", ""insurance_148_032"", ""insurance_148_033"", ""insurance_148_034"", ""insurance_148_035"", ""insurance_148_036"", ""insurance_148_037"", ""insurance_148_038"", ""insurance_148_039"", ""insurance_148_040"", ""insurance_148_041"", ""insurance_148_042"", ""insurance_148_043"", ""insurance_148_044"", ""insurance_148_045"", ""insurance_148_046"", ""insurance_148_047"", ""insurance_148_048"", ""insurance_148_049"", ""insurance_148_050"", ""insurance_148_051"", ""insurance_148_052"", ""insurance_148_053"", ""insurance_148_054"", ""insurance_148_055"", ""insurance_148_056"", ""insurance_148_057"", ""insurance_148_058"", ""insurance_148_059"", ""insurance_148_060"", ""insurance_148_061"", ""insurance_148_062"", ""insurance_148_063"", ""insurance_148_064"", ""insurance_148_065"", ""insurance_148_066"", ""insurance_148_067"", ""insurance_148_068"", ""insurance_148_069"", ""insurance_148_070"", ""insurance_148_071"", ""insurance_148_072"", ""insurance_148_073"", ""insurance_148_074"", ""insurance_148_075"", ""insurance_148_076"", ""insurance_148_077"", ""insurance_148_078"", ""insurance_148_079"", ""insurance_148_080"", ""insurance_148_081"", ""insurance_148_082"", ""insurance_148_083"", ""insurance_148_084"", ""insurance_148_085"", ""insurance_148_086"", ""insurance_148_087"", ""insurance_148_088"", ""insurance_148_089"", ""insurance_148_090"", ""insurance_148_091"", ""insurance_148_092"", ""insurance_148_093"", ""insurance_148_094"", ""insurance_148_095"", ""insurance_148_096"", ""insurance_148_097"", ""insurance_148_098"", ""insurance_148_099"", ""insurance_148_100"", ""insurance_148_101"", ""insurance_148_102"", ""insurance_148_103""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Steve with Rivertown Insurance how can I help you?"", ""Yes hello I just bought a condo and I wanted to see about getting a quote for some insurance."", ""Okay sure no problem."", ""Do you have that?"", ""Yes sir we do."", ""I didn't even know condo insurance was a thing until I bought this."", ""Oh yeah we have condo insurance, homeowner's insurance, auto, pet."", ""Y'all have pet insurance?"", ""Yes we do."", ""Wow I didn't even know that was a thing."", ""Oh yes sir it's very popular."", ""Wow times have changed ."", ""Yes sir ."", ""I thought that condo insurance was weird anyway yeah."", ""Okay so let me ask you some questions about your condo."", ""Okay."", ""What state is your condo?"", ""Florida."", ""Alright and how big is it?"", ""it's about twelve hundred square feet about two bedrooms."", ""Okay. So we have three different plans of differing coverage and prices."", ""-huh."", ""So we have a basic plan which is five hundred a year and preferred which is six hundred a year."", ""m so not much difference then at least in the price."", ""Right not too much difference in the price but the preferred plan does have more coverage than the basic plan."", ""Well m I don't think I need that much coverage probably do I? What do you think?"", ""Well since you live in Florida you'll probably have threats from hurricanes every year so personally I would go with the preferred plan."", ""Oh right I didn't even think about that. I'm new to this state so I know hurricanes happen here but I have never seen one up close."", ""I grew up in Georgia and have been through my fair share of hurricanes."", ""Oh I bet! So I guess I should listen to you!"", ""Well it's your choice of course but I would definitely recommend the preferred plan since hurricanes are nothing to mess with."", ""Yeah yeah no absolutely. So okay you said the preferred in how much?"", ""It's five hundred no I'm sorry six hundred a year."", ""Six hundred?"", ""Yes sir."", ""m okay so I think I should go with that one."", ""Alright so would you like to set that up today or would you like to call back?"", ""No let's go ahead and set it up today. It would be just my luck for something to happen to my condo in the meantime ."", ""Oh seriously seems to always happen doesn't it ."", ""Yes it does!"", ""Alright so I will sign you up today for a preferred condo insurance policy correct?"", ""Yes that is correct."", ""Okay sir and what is your name?"", ""Austin a.u.s.t.i.n. Manolo m.a.n.o.l.o."", ""Austin Manolo a.u.s.t.i.n. m.a.n.o.l.o."", ""That's me."", ""Alright mister Manolo what is you address and phone number?"", ""Address is nine zero two three Coral Way number seven zero eight Sarasota Florida five three two nine seven."", ""And remind me how to spell Sarasota."", ""s.a.r.a.s.o.t.a."", ""s.a.r.a.s.o.t.a."", ""#yep and the phone number is five seven nine one nine one six three eight one."", ""Alright and you said your condo is about sixteen hundred square feet?"", ""Oh I wish! ."", ""Oh I'm sorry ."", ""No it's okay it's twelve hundred square feet."", ""And you said two bedrooms?"", ""Yes that's correct."", ""Alright. And do you want to pay by credit card or bank transfer?"", ""couple questions."", ""Okay."", ""First do I have to pay the whole year upfront now and do you all take Paypal?"", ""No you don't have to pay upfront you can pay monthly if you would like to and no I'm sorry we can't take Paypal, only card or bank transfer."", ""But Paypal takes it from my account so isn't it a bank transfer?"", ""It is a bank transfer but to Paypal not to us and our system isn't set up to take Paypal."", ""Oh alright I understand."", ""I'm sorry about that."", ""No no it's fine I can pay by bank transfer then."", ""Alright that's just fine."", ""So what do you need for that I always forget that's why I like to use Paypal cause I don't like to give out card info and I can never remember what I need for bank transfers."", ""So for a bank transfer you need a routing number and account number."", ""Like checking account?"", ""Checking or savings. It depends on which account you prefer."", ""I'll do checking then."", ""Okay do you have easy access to your checkbook?"", ""I don't have any checks actually."", ""Okay can you access your account online?"", ""Oh yes I can do that."", ""Yeah if you can log into that then it should have your account number and routing number."", ""Okay let me do that real quick. It will take a minute for me to get it up on the computer."", ""No problem take your time."", ""m ok so let me remember my log in info. Okay I got it."", ""Great."", ""Okay so m let me look here alright yeah I see it. Okay so are you ready for the numbers?"", ""Yes I am."", ""Alright so the routing number is six five nine."", ""six five nine."", ""two seven six."", ""two seven six."", ""nine three eight."", ""nine three eight."", ""And the checking number is seven one nine six one five nine one three."", ""seven one nine six one five nine one three. Okay so you're all set for the bank transfer. You may see a small amount like a few cents enter your account and that's us just making sure that the transfer is working."", ""Oh alright."", ""Would you like to sign up for auto pay?"", ""Oh yeah that would be great thanks. And that no paper billing too please."", ""So auto pay and paperless billing."", ""Yes."", ""Alright so those are set up as well."", ""Great thank you so much."", ""You're very welcome. Can I help you with anything else?"", ""Nope that's all thank you."", ""You're very welcome. I hope you have a good day."", ""You as well.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
149,"{""dialogue_id"": ""149"", ""turns"": {""turn_id"": [""insurance_149_000"", ""insurance_149_001"", ""insurance_149_002"", ""insurance_149_003"", ""insurance_149_004"", ""insurance_149_005"", ""insurance_149_006"", ""insurance_149_007"", ""insurance_149_008"", ""insurance_149_009"", ""insurance_149_010"", ""insurance_149_011"", ""insurance_149_012"", ""insurance_149_013"", ""insurance_149_014"", ""insurance_149_015"", ""insurance_149_016"", ""insurance_149_017"", ""insurance_149_018"", ""insurance_149_019"", ""insurance_149_020"", ""insurance_149_021"", ""insurance_149_022"", ""insurance_149_023"", ""insurance_149_024"", ""insurance_149_025"", ""insurance_149_026"", ""insurance_149_027"", ""insurance_149_028"", ""insurance_149_029"", ""insurance_149_030"", ""insurance_149_031"", ""insurance_149_032"", ""insurance_149_033"", ""insurance_149_034"", ""insurance_149_035"", ""insurance_149_036"", ""insurance_149_037"", ""insurance_149_038"", ""insurance_149_039"", ""insurance_149_040"", ""insurance_149_041"", ""insurance_149_042"", ""insurance_149_043"", ""insurance_149_044"", ""insurance_149_045"", ""insurance_149_046"", ""insurance_149_047"", ""insurance_149_048"", ""insurance_149_049"", ""insurance_149_050"", ""insurance_149_051"", ""insurance_149_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello thank you for calling Rivertown Insurance this is Mike how can I help you?"", ""Hi Mike I need to change my security questions."", ""You need to change your security questions that verify your identity to access your account."", ""Exactly. My ex-husband had access to my account and knew my security questions and now we're not married anymore so I need to change them."", ""gotcha okay I can help you with that."", ""Thanks because I definitely don't want him to have access to my account anymore."", ""Okay I can also remove him from the account as well."", ""Oh he's already removed from the account but he still knows my questions."", ""Has he tried to access your account after being taken off of it?"", ""No no not that I know of, but I feel better having everything changed."", ""I understand so let's get that taken care of for you."", ""Yes, thank you."", ""No problem. Okay so what's your name and account number?"", ""My name is Leslie Palmer. Leslie with ie not y. l.e.s.l.i.e."", ""And what is your account number miss Palmer?"", ""It's eight one three six two one."", ""eight one three six two one?"", ""Yes that's correct."", ""Okay so I have your account here and I do see that your ex-husband has been removed from your account."", ""Great."", ""And your security questions are you mother's maiden name and your high school right now so you want to change those correct?"", ""Yes please. What are the other options, I want something that my ex wouldn't necessarily know."", ""Okay so let's see do you think he would know your childhood best friend or your favorite teacher?"", ""Oh no those are good. Let's do those."", ""Alright so what's the answer to your childhood best friend?"", ""That would be Aileen."", ""e.i."", ""No no a.i."", ""So a.i.l.e.e.n.?"", ""#yep that's correct."", ""Okay and who was your favorite teacher?"", ""That would be missus Thomas."", ""missus Thomas."", ""Yeah that's correct Aileen and missus Thomas."", ""Alright so I'll change those."", ""Great thank you. And when does my policy end?"", ""Well you're paid through the end of the year."", ""Oh really?"", ""That's what's in our records."", ""No that's great I thought it expired much sooner so that's good. It's just getting divorced is expensive."", ""Oh I understand. It's also possible to switch to monthly payments if that would be easier for you."", ""Oh I'm okay for right now."", ""Alright."", ""But I may choose to do that later if I feel like I need to. How would I do that?"", ""Well you can always call us but you can also take care of that online as well."", ""Oh great so I have options."", ""Yes ma'am."", ""I like options."", ""Yeah they're good . Is there anything else we can take care of for you today?"", ""No that was all I needed."", ""Okay great so have a good day and give us a call back if you want to change to monthly payments."", ""I sure will. Bye Bye."", ""Bye. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
150,"{""dialogue_id"": ""150"", ""turns"": {""turn_id"": [""insurance_150_000"", ""insurance_150_001"", ""insurance_150_002"", ""insurance_150_003"", ""insurance_150_004"", ""insurance_150_005"", ""insurance_150_006"", ""insurance_150_007"", ""insurance_150_008"", ""insurance_150_009"", ""insurance_150_010"", ""insurance_150_011"", ""insurance_150_012"", ""insurance_150_013"", ""insurance_150_014"", ""insurance_150_015"", ""insurance_150_016"", ""insurance_150_017"", ""insurance_150_018"", ""insurance_150_019"", ""insurance_150_020"", ""insurance_150_021"", ""insurance_150_022"", ""insurance_150_023"", ""insurance_150_024"", ""insurance_150_025"", ""insurance_150_026"", ""insurance_150_027"", ""insurance_150_028"", ""insurance_150_029"", ""insurance_150_030"", ""insurance_150_031"", ""insurance_150_032"", ""insurance_150_033"", ""insurance_150_034"", ""insurance_150_035"", ""insurance_150_036"", ""insurance_150_037"", ""insurance_150_038"", ""insurance_150_039"", ""insurance_150_040"", ""insurance_150_041"", ""insurance_150_042"", ""insurance_150_043"", ""insurance_150_044"", ""insurance_150_045"", ""insurance_150_046"", ""insurance_150_047"", ""insurance_150_048"", ""insurance_150_049"", ""insurance_150_050"", ""insurance_150_051"", ""insurance_150_052"", ""insurance_150_053"", ""insurance_150_054"", ""insurance_150_055"", ""insurance_150_056"", ""insurance_150_057"", ""insurance_150_058"", ""insurance_150_059"", ""insurance_150_060"", ""insurance_150_061"", ""insurance_150_062"", ""insurance_150_063"", ""insurance_150_064"", ""insurance_150_065"", ""insurance_150_066"", ""insurance_150_067"", ""insurance_150_068"", ""insurance_150_069"", ""insurance_150_070"", ""insurance_150_071"", ""insurance_150_072"", ""insurance_150_073"", ""insurance_150_074"", ""insurance_150_075"", ""insurance_150_076"", ""insurance_150_077"", ""insurance_150_078"", ""insurance_150_079"", ""insurance_150_080"", ""insurance_150_081"", ""insurance_150_082"", ""insurance_150_083"", ""insurance_150_084"", ""insurance_150_085"", ""insurance_150_086"", ""insurance_150_087"", ""insurance_150_088"", ""insurance_150_089"", ""insurance_150_090"", ""insurance_150_091"", ""insurance_150_092"", ""insurance_150_093"", ""insurance_150_094"", ""insurance_150_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello Rivertown Insurance John speaking, how can I help you?"", ""Yes hi I was calling to get a quote for life insurance please oh and to check on the status of my auto insurance."", ""Sure no problem I can take care of that for you."", ""Thanks. What information do you need from me? Account number, policy number."", ""Let's start with account number."", ""Alright I have it right here it's."", ""Hold on just a second ma'am I need to get into the correct screen on my computer."", ""Oh I'm sorry."", ""It's okay it will take just a second. Alright I'm there so go ahead please."", ""Okay my account number is seven four three."", ""seven four three."", ""nine one six."", ""nine one six. Okay so I do see that you have an auto insurance account and what information did you need for that?"", ""I wanted to see how much more I owe on my policy."", ""Okay let me check on that for you."", ""Thanks."", ""Okay so it looks like you are halfway through your policy but you paid in full at the beginning of your policy."", ""Oh really?"", ""so you're yes ma'am so you're."", ""I'm all set then?"", ""Yes, you're all set."", ""Okay perfect, so that's taken care of then."", ""Yes you're all paid up on your auto insurance."", ""Great."", ""And I see that you already have a life insurance policy on your account as well."", ""Oh really?"", ""Yes ma'am you have a term life insurance plan with us that was started at the beginning of the year."", ""Was that paid in full because I don't think I pay anything monthly for it."", ""Yes ma'am it was paid in full at the beginning of the year."", ""What month was that?"", ""The policy started and was paid for in February."", ""m okay and it's in my name?"", ""It's for Miranda Fawkes."", ""#yep that's me alright m I don't even remember that but that's okay alright so I already have one."", ""Yes ma'am."", ""Okay and you said it's the basic plan?"", ""Yes that's correct. It's called the term life insurance plan."", ""And is that your most basic plan?"", ""Yes ma'am that's correct."", ""Okay then let me get a quote from the other plans then if you don't mind."", ""I don't mind at all. We have two other plans the whole and universal."", ""And what are those prices for those?"", ""The whole life insurance is eighteen hundred for the month and the universal is twenty two hundred."", ""Wow that's quite a jump from what I paid if I'm correct."", ""Yes the term is three hundred a year."", ""Why is it so much more expensive the other two?"", ""Because they offer a lot more coverage and cover more situations. They also pay out a lot more."", ""Oh okay I get it. So someone will be more tempted to knock me off ."", ""Oh #jeez I hope not ."", ""Me neither but I'm just teasing. So yeah I think I want to go with well what's the differnce between the two? Like coverage wise?"", ""The main difference is what money gets paid out. But the universal plan also has some extra coverage too."", ""Like what?"", ""Well the whole life insurance is pretty comprehensive but doesn't cover you if you are traveling while the univeral one does."", ""ha okay."", ""And the universal plan comes with more payout."", ""Alright. Well I do travel but not like a lot. However, if I was traveling and something happened to me I know I would be covered."", ""Exactly. I usually don't recommend the universal plan to people who don't travel unless they want and bigger payout for their beneficiary but if people do travel even a little I usually suggest this plan."", ""Oh really?"", ""#yep because people don't realize how tricky things can get if something happens to you in a foreign country."", ""Yeah I guess I never thought about that."", ""Yeah I've dealt with some horror stories or rather heard some horror stories from people I know in the claims department."", ""#wow #jeez okay well then I should probably get the universal one then."", ""I mean it's up to you but I personally would go with the universal plan if it was me."", ""Yeah no totally I understand and I think I do as well."", ""Okay."", ""So how much is that plan again?"", ""It's twenty two hundred for the year."", ""And the whole plan was eighteen hundred?"", ""Yes ma'am."", ""So that's only four hundred more then and will give me piece of mind."", ""Absolutely."", ""so I think I'll go with that one then."", ""Alright great so you would like to change to the universal plan then?"", ""No I want to go ahead and keep my term life insurance but add a universal plan since I already paid for the term insurance."", ""Oh right okay. So do you want the same beneficiaries and everything?"", ""who actually is the beneficiary on the term plan?"", ""let's see it's Tyler Haines."", ""Oh yes that's my son so yeah let's keep him as the beneficiary then."", ""Okay no problem."", ""Can you just transfer all of that information over or do I need to give you all of his info again? I am remembering signing up for the term insurance now and the process of that."", ""No no I can just transfer all of his information. So what I'm gonna do is just open another policy for you and then you can choose to pay monthly or the whole policy upfront."", ""Oh okay."", ""But we will need at least one payment today."", ""Okay so let's do this one monthly since it's quite a bit more expensive."", ""Alright and I have a Visa debit card on file, do you want to pay monthly with that card?"", ""Yes please, that comes straight out of my checking account so that's good then."", ""Alright so I'll add a monthly payment then to that card."", ""How much does that come out to every month."", ""It will be about one hundred and eighty four dollars."", ""Alright that's manageable."", ""Okay so you're all set then. You should get a confirmation by email and in the mail soon. Can I help you with anything else?"", ""Nope I think I'm all good. Thank you very much for your help!"", ""No problem. Have a great day."", ""You as well."", ""Thank you. Goodbye."", ""Goodbye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote"", ""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
151,"{""dialogue_id"": ""151"", ""turns"": {""turn_id"": [""insurance_151_000"", ""insurance_151_001"", ""insurance_151_002"", ""insurance_151_003"", ""insurance_151_004"", ""insurance_151_005"", ""insurance_151_006"", ""insurance_151_007"", ""insurance_151_008"", ""insurance_151_009"", ""insurance_151_010"", ""insurance_151_011"", ""insurance_151_012"", ""insurance_151_013"", ""insurance_151_014"", ""insurance_151_015"", ""insurance_151_016"", ""insurance_151_017"", ""insurance_151_018"", ""insurance_151_019"", ""insurance_151_020"", ""insurance_151_021"", ""insurance_151_022"", ""insurance_151_023"", ""insurance_151_024"", ""insurance_151_025"", ""insurance_151_026"", ""insurance_151_027"", ""insurance_151_028"", ""insurance_151_029"", ""insurance_151_030"", ""insurance_151_031"", ""insurance_151_032"", ""insurance_151_033"", ""insurance_151_034"", ""insurance_151_035"", ""insurance_151_036"", ""insurance_151_037"", ""insurance_151_038"", ""insurance_151_039"", ""insurance_151_040"", ""insurance_151_041"", ""insurance_151_042"", ""insurance_151_043"", ""insurance_151_044"", ""insurance_151_045"", ""insurance_151_046"", ""insurance_151_047"", ""insurance_151_048"", ""insurance_151_049"", ""insurance_151_050"", ""insurance_151_051"", ""insurance_151_052"", ""insurance_151_053"", ""insurance_151_054"", ""insurance_151_055"", ""insurance_151_056"", ""insurance_151_057"", ""insurance_151_058"", ""insurance_151_059"", ""insurance_151_060"", ""insurance_151_061"", ""insurance_151_062"", ""insurance_151_063"", ""insurance_151_064"", ""insurance_151_065"", ""insurance_151_066"", ""insurance_151_067"", ""insurance_151_068"", ""insurance_151_069"", ""insurance_151_070"", ""insurance_151_071"", ""insurance_151_072"", ""insurance_151_073"", ""insurance_151_074"", ""insurance_151_075"", ""insurance_151_076"", ""insurance_151_077"", ""insurance_151_078"", ""insurance_151_079"", ""insurance_151_080"", ""insurance_151_081"", ""insurance_151_082"", ""insurance_151_083"", ""insurance_151_084"", ""insurance_151_085"", ""insurance_151_086"", ""insurance_151_087"", ""insurance_151_088"", ""insurance_151_089"", ""insurance_151_090"", ""insurance_151_091"", ""insurance_151_092"", ""insurance_151_093"", ""insurance_151_094"", ""insurance_151_095"", ""insurance_151_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning Rivertown Insurance this is Michael how can I help you?"", ""Hi yeah I'm a customer with you at Rivertown and I currently get a bill every year for my insurance policy with you but I I don't want that anymore."", ""So you want to change your billing frequency?"", ""yeah that the word frequency. I want to change to the frequency of how often I pay to every month."", ""Alright so you pay now every year and you want to change to monthly billing is that correct?"", ""Yeah that's correct. Sorry for the confusion. My mind is just all over the place today."", ""Oh it's okay ma'am I completely understand."", ""just too much to do."", ""I understand completely."", ""Thanks for your help."", ""That's why I'm here."", ""And thank goodness for that ."", ""Alright do you have your account number handy?"", ""I sure do. That I have."", ""Perfect so what's that number?"", ""The account number is nine one three eight seven nine and the policy number is five nine eight two one seven."", ""And what is your name?"", ""It's not there on my account?"", ""It is but it is one of our security questions."", ""gotcha well good to know you're keeping my account as safe as possible."", ""Yes, ma'am we take our customer's security very seriously."", ""That's wonderful. So my name Dorothy Simpson. And do you need any other personal information?"", ""Well I do need to ask you your security questions."", ""Oh right okay sure no problem."", ""What is the name of your high school?"", ""Watkins High."", ""Great and what's your mother's maiden name?"", ""Czernak."", ""#eee you'll have to spell that one for me."", ""I figured, I usually do. It's c.z.e.r.n.a.k."", ""c.z.e.r.n.a.c.?"", ""no k c.z.e.r.n.a.k."", ""Oh I'm sorry."", ""No it's fine."", ""c.z.e.r.n.a.k."", ""You got it!"", ""#whew that's an unusual name where is it from?"", ""It's a Polish name my grandparents immigrated from there during the war."", ""Oh wow that's interesting. Do you still have any family over there?"", ""I think I have some distant cousins or something but most of my family immigrated with my grandparents. I've never actually been there but would like to go someday."", ""yeah I would like to go there one day as well. It looks like a beautiful country."", ""It does doesn't it."", ""Absolutely. Alright so I see two policies on here your account and both are yearly payments."", ""m what other one do I have I know about the auto insurance."", ""There is also a life insurance policy on your account."", ""Oh right yeah that right. I'll keep the life insurance policy yearly. That's about what a couple hundred a year?"", ""It's three hundred dollars a year."", ""Okay yeah I'll keep that yearly and the other monthly."", ""Okay so you want to keep your life insurance yearly and change the auto insurance monthly?"", ""Yes that's correct."", ""Alright so let."", ""How much oh sorry to interrupt you."", ""That's okay go ahead."", ""How much is the auto insurance a month?"", ""Your monthly bill for your auto insurance will be one hundred and twenty five dollars a month."", ""Okay that sounds a lot better than paying fifteen hundred a month."", ""It sure does."", ""I mean I try to save throughout the year but you know stuff happens that you have to pay for and I don't always have that much money at once."", ""Oh I understand. It's more manageable monthly usually that's why we offer yearly and monthly. Some people actually prefer to pay yearly."", ""And I don't understand that maybe they are better off than me ."", ""Me too . Alright so let me update that for you."", ""Great thank you very much Michael?"", ""Yes Michael that's correct."", ""Well thank you very much Michael."", ""Absolutely. Alright so your account is updated now so you will keep paying for your life insurance yearly and monthly payments for the auto insurance."", ""And when is that bill due every month?"", ""The payments are due on the first every month."", ""So when is my first payment due?"", ""Well since you were on yearly payments you are paid through August so your first monthly payment will be due on September first."", ""September first alright. And I will get a bill in the mail for that?"", ""Yes unless you want to sign up for paperless billing."", ""Oh right I forget I can do that. Yeah let's go ahead and do that."", ""Okay great."", ""Wait I thought I was already signed up for that actually."", ""m I didn't see that on your account so let me double check hold on just a sec."", ""Okay."", ""No I don't see paperless or automatic billing."", ""m okay maybe that was for something else then. I can't keep up with everything."", ""Do you still want to change to paperless billing then?"", ""Yeah let me change to paperless billing and can I also sign up for that auto payment thing too?"", ""Yeah definitely we can go ahead and take care of all of that."", ""Alright great."", ""Let me confirm that I have your email address correct d.simpson at gmail dot com is that correct?"", ""Yes, that is correct."", ""Alright great so you will get an email every month reminding you of your payment and then you will get a notice saying that your automatic payment was received."", ""Alright great. You'll need my routing number and account number from my bank for that won't you?"", ""Yes ma'am that's correct."", ""Alright I have my checkbook right here so I'm ready when you are."", ""I'm ready."", ""Okay routing number is seven sixty two one zero nine twenty one six two three and the account number is four zero twenty two eleven eight three forty one one seven."", ""Alright so I've updated your payment information and you should be all set up for paperless billing and automatic payments. You may still receive paper bills in the mail for a couple of months before it all gets updated in the system but your automatic payment will be coming out of your given account."", ""Alright thank you for explaining that because I may have gotten worried."", ""That's why I wanted to explain. Okay so you are all set missus Simpson. Can I help you with anything else?"", ""No no no that's all. Thank you."", ""You are welcome. So have a great day and thank you for being a customer with Rivertown."", ""Thank you you as well. Bye bye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
152,"{""dialogue_id"": ""152"", ""turns"": {""turn_id"": [""insurance_152_000"", ""insurance_152_001"", ""insurance_152_002"", ""insurance_152_003"", ""insurance_152_004"", ""insurance_152_005"", ""insurance_152_006"", ""insurance_152_007"", ""insurance_152_008"", ""insurance_152_009"", ""insurance_152_010"", ""insurance_152_011"", ""insurance_152_012"", ""insurance_152_013"", ""insurance_152_014"", ""insurance_152_015"", ""insurance_152_016"", ""insurance_152_017"", ""insurance_152_018"", ""insurance_152_019"", ""insurance_152_020"", ""insurance_152_021"", ""insurance_152_022"", ""insurance_152_023"", ""insurance_152_024"", ""insurance_152_025"", ""insurance_152_026"", ""insurance_152_027"", ""insurance_152_028"", ""insurance_152_029"", ""insurance_152_030"", ""insurance_152_031"", ""insurance_152_032"", ""insurance_152_033"", ""insurance_152_034"", ""insurance_152_035"", ""insurance_152_036"", ""insurance_152_037"", ""insurance_152_038"", ""insurance_152_039"", ""insurance_152_040"", ""insurance_152_041"", ""insurance_152_042"", ""insurance_152_043"", ""insurance_152_044"", ""insurance_152_045"", ""insurance_152_046"", ""insurance_152_047"", ""insurance_152_048"", ""insurance_152_049"", ""insurance_152_050"", ""insurance_152_051"", ""insurance_152_052"", ""insurance_152_053"", ""insurance_152_054"", ""insurance_152_055"", ""insurance_152_056"", ""insurance_152_057"", ""insurance_152_058"", ""insurance_152_059"", ""insurance_152_060"", ""insurance_152_061"", ""insurance_152_062"", ""insurance_152_063"", ""insurance_152_064"", ""insurance_152_065"", ""insurance_152_066"", ""insurance_152_067"", ""insurance_152_068"", ""insurance_152_069"", ""insurance_152_070"", ""insurance_152_071"", ""insurance_152_072"", ""insurance_152_073"", ""insurance_152_074"", ""insurance_152_075"", ""insurance_152_076"", ""insurance_152_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance this is James how can I help you?"", ""Yes hi my apartment complex wants something saying I have proof of insurance from you all and I also need to change the card I pay the bill with."", ""Alright I can definitely take care of all of that for you."", ""Great thank you."", ""Absolutely. So what is your account number?"", ""I I actually don't think I have that. I don't have the paper bill thing and I don't know where I put my paperwork that Rivertown Insurance sent me when I signed up so."", ""That's okay I can look up your account a different way."", ""Okay great thanks."", ""What is your name and phone number?"", ""Name and phone number?"", ""Yes please."", ""Okay my name is Steven Murray."", ""Steven with a p or a v?"", ""Steven with a v."", ""Alright."", ""And my phone number is seven seven five two nine four eight three one nine."", ""seven seven five two nine four eight three one nine?"", ""#yep that's correct."", ""m I'm not finding your account."", ""m that's weird."", ""Okay let me check the spelling of your name."", ""Okay."", ""s.t.e.v.e.n. m.u.r.r.a.y.?"", ""Yes that's correct."", ""And phone number is seven seven five two nine four eight three one nine?"", ""Yes, that correct too so oh you know what? I gave you my old phone number for some reason ."", ""Oh okay so what's your phone number for the account?"", ""It's seven seven five eight six nine four two six one."", ""Okay let me just confirm. seven seven five eight six nine four two six one?"", ""Yes that's correct."", ""Alright yes I see you here so we're good."", ""#whew thanks I was a little scared I wouldn't remember how to get into my account."", ""We have multiple ways to look you up so don't worry!"", ""You guys are awesome."", ""Well thank you very much we like to hear that."", ""Absolutely!"", ""Okay so I see that you have renter's insurance with us and that's what your apartment complex wants proof of?"", ""Yes that's correct."", ""Okay would you like us to send you the proof or send it directly to the complex?"", ""I think the complex wants it sent to them."", ""Okay do they have a fax number?"", ""Oh yeah they do actually. In fact I think they said they wanted it faxed instead of emailed."", ""Alright perfect what's that number?"", ""The fax number?"", ""Yes."", ""It's seven seven five three two nine seven three one eight."", ""seven seven five three two nine seven three one eight?"", ""let me check just to make sure yes that's correct."", ""Okay so I will send that immediately. So they just need us to send them a regular proof of insurance for you?"", ""Yes that's correct. Nothing special. I had some damage done that was my own fault I thought I was a DIY king ."", ""Oh no those are never good situations ."", ""Don't you know it so to not have them charge me out the wazoo I need to show them my insurance."", ""Well at least you have insurance."", ""Oh true that!"", ""Alright so that's taken care of and now you need to update your billing information?"", ""yes I do. I forgot all about that already So now I have my amex card listed there?"", ""Yes."", ""Okay I need to change it to my Visa card. What do you need? Card number obviously and then expiration date?"", ""Yes exactly as well as the CVV code?"", ""Is that the three digit security code?"", ""On the Visa? Yes."", ""Oh is it different on the amex?"", ""Yes it's four digits on the amex on the front and on the Visa it's a three digit code on the back."", ""Oh I never knew that! That's interesting."", ""Yeah you can also tell which card someone is using by the first four digits because each card company has their own four digits."", ""And it's the same on every card for the company?"", ""#yep."", ""Oh that wild!"", ""Yeah it's pretty cool once you find that stuff out."", ""Yeah definitely! Okay so the number for my Visa card is seven seven nine two three five six two nine eight one seven. Expiration date is zero two twenty three and the CVV code is three one three."", ""Alright so that's updated now and I see you are signed up for automatic payments so the next bill you will receive will be charged to your Visa."", ""Perfect that's great. Thank you for your help."", ""Absolutely. Do you need help with anything else?"", ""Nope that's all for now."", ""Alright mister Murray well have a great day."", ""Thank you you too!"", ""Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
153,"{""dialogue_id"": ""153"", ""turns"": {""turn_id"": [""insurance_153_000"", ""insurance_153_001"", ""insurance_153_002"", ""insurance_153_003"", ""insurance_153_004"", ""insurance_153_005"", ""insurance_153_006"", ""insurance_153_007"", ""insurance_153_008"", ""insurance_153_009"", ""insurance_153_010"", ""insurance_153_011"", ""insurance_153_012"", ""insurance_153_013"", ""insurance_153_014"", ""insurance_153_015"", ""insurance_153_016"", ""insurance_153_017"", ""insurance_153_018"", ""insurance_153_019"", ""insurance_153_020"", ""insurance_153_021"", ""insurance_153_022"", ""insurance_153_023"", ""insurance_153_024"", ""insurance_153_025"", ""insurance_153_026"", ""insurance_153_027"", ""insurance_153_028"", ""insurance_153_029"", ""insurance_153_030"", ""insurance_153_031"", ""insurance_153_032"", ""insurance_153_033"", ""insurance_153_034"", ""insurance_153_035"", ""insurance_153_036"", ""insurance_153_037"", ""insurance_153_038"", ""insurance_153_039"", ""insurance_153_040"", ""insurance_153_041"", ""insurance_153_042"", ""insurance_153_043"", ""insurance_153_044"", ""insurance_153_045"", ""insurance_153_046"", ""insurance_153_047"", ""insurance_153_048"", ""insurance_153_049"", ""insurance_153_050"", ""insurance_153_051"", ""insurance_153_052"", ""insurance_153_053"", ""insurance_153_054"", ""insurance_153_055"", ""insurance_153_056"", ""insurance_153_057"", ""insurance_153_058"", ""insurance_153_059"", ""insurance_153_060"", ""insurance_153_061"", ""insurance_153_062"", ""insurance_153_063"", ""insurance_153_064"", ""insurance_153_065"", ""insurance_153_066"", ""insurance_153_067"", ""insurance_153_068"", ""insurance_153_069"", ""insurance_153_070"", ""insurance_153_071"", ""insurance_153_072"", ""insurance_153_073"", ""insurance_153_074"", ""insurance_153_075"", ""insurance_153_076"", ""insurance_153_077"", ""insurance_153_078"", ""insurance_153_079"", ""insurance_153_080"", ""insurance_153_081"", ""insurance_153_082"", ""insurance_153_083"", ""insurance_153_084"", ""insurance_153_085"", ""insurance_153_086"", ""insurance_153_087"", ""insurance_153_088"", ""insurance_153_089"", ""insurance_153_090"", ""insurance_153_091"", ""insurance_153_092"", ""insurance_153_093"", ""insurance_153_094"", ""insurance_153_095"", ""insurance_153_096"", ""insurance_153_097"", ""insurance_153_098"", ""insurance_153_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance this is Martin, how can I help you?"", ""Yes hi hello I'm interested in homeowner's insurance."", ""Okay sure. Do you know what plan you want."", ""not really. I just bought a house and need insurance. My friend recommend you guys."", ""Oh great we love getting recommendations."", ""I'm sure you do ."", ""And congrats on buying a home."", ""Thank you!"", ""Are you a first time home buyer?"", ""Yes that's correct."", ""Okay so I can tell you about our plans if you'd like."", ""Sure that would be a good place to start."", ""Alright so we have three plans."", ""Only three?"", ""Yes three plans."", ""Alright not much choice there."", ""It's pretty standard actually."", ""Oh really?"", ""#mhm yeah it's pretty standard for most insurance companies. Some have less and some have more but most have three."", ""Oh okay well then what are these plans?"", ""So we have the basic plan, preferred plan and complete plan."", ""m okay."", ""And the coverage is different for all three."", ""Okay."", ""So with the basic coverage you get routine maintenance and minor damage coverage."", ""Alright."", ""With the preferred plan you get other things with maintenance covered."", ""Well I should hope so ."", ""like more complex repairs or if your roof needs replacing more than once every several years."", ""And that one, the preferred plan you said?"", ""The preferred plan yes."", ""That one comes with more damage coverage?"", ""Yes sir."", ""Like what?"", ""Like storm damage, tree damage et cetera."", ""Oh so that stuff doesn't come with the first plan?"", ""It doens't cover all of it and it has a higher deductible as well."", ""Oh okay."", ""That plan is more for people that just need some kind of insurance and feel like they don't live in a damage prone area and are okay with routine maintenance."", ""#wow okay well I'd definitely like more coverage than that."", ""Well our last plan, the complete plan is our most comprehensive plan and that covers everything we offer for home insurance like all types of maintenance, all types of damage even damage you do to the house yourself."", ""Well now I'm not planning on damaging my home ."", ""No sir I didn't think you were. It's more for accidental damage done by the homeowner but some who choose this plan have teens or younger kids at home that they're afraid will do some damage."", ""okay yeah that makes sense. And you said it covers more natural damages?"", ""Yes sir."", ""Like tornadoes? Does it cover tornadoes?"", ""Yes sir the complete plan and the preferred plan cover natural damages like tornadoes but the complete plan covers more and has a lower deductible."", ""Cause I live in Oklahoma so we definitely get our fair share of tornadoes so I definitely need some good insurance."", ""Oh okay gotcha. So let me ask you then. Do you live in an area that's prone to flooding?"", ""yeah I think it's a possibility if it gets real bad like if it rains a lot."", ""Because the complete plan offers flood insurance but the preferred plan does not."", ""Oh okay well that makes a difference then. I mean I don't know if my area will flood but I don't want to take any chances and then wish I'd gotten the better insurance."", ""Oh definitely I agree."", ""Alright so let's talk about price then."", ""Right so the basic plan is twelve hundred, the preferred plan is sixteen hundred and the complete plan is two thousand and I'm sorry that's for the year."", ""Yeah I figured. That would have to be some damn good insurance for those prices to be per month ."", ""Yes sir they would be ."", ""Okay well I've pretty much decided that I don't want the basic plan so that's out of the running. So now just to decided whether to get the complete or preferred."", ""I can send you more details about each plan through email if you'd like."", ""Oh no that's okay I think I've got the details I need to make a decision."", ""Alright."", ""I'm just trying to decide whether I want flood insurance or not."", ""Well you can always add flood insurance onto the preferred plan later on if you want, however it may be more expensive. Or you can upgrade from preferred to complete."", ""Can I downgrade as well?"", ""Like from complete to preferred?"", ""Yeah exactly."", ""Oh yeah for sure, you can change your plan at any time."", ""What if I have already paid for the year though?"", ""We would prorate your plan depending on how long you have had your other plan."", ""How would that work?"", ""Say that you paid your insurance upfront at the beginning of the policy and you decide six months in that you want to upgrade or downgrade your policy so then we would credit you half of your payment towards your new policy."", ""Oh okay I got it. That's cool then. Definitely makes me feel less nervous about choosing a policy."", ""Good that's what we like to hear."", ""Alright so since we're getting into tornado and flooding season let me go ahead and get the complete plan then today and I'll pay all costs upfront."", ""Alright great so just to make sure you want to sign up for a home complete insurance policy and pay the two thousand dollars upfront today?"", ""Yes, that is correct."", ""Alright great so I'll need your name, address and phone to get started."", ""Alright the name's James Rover r.o.v.e.r., the address is two one four Weeping Pine Lane Underhill Oklahoma seven four six nine two and the phone number is four seven three eight two nine nine zero two three."", ""Alright thank you mister Rover."", ""Do you need my social security or anything?"", ""No sir, we try to not ask for that over the phone anymore."", ""So how do you know it's me?"", ""Are you the homeowner?"", ""Yes."", ""And have you purchased the home already?"", ""Yes."", ""Then we can get the information from the address and phone number."", ""Oh right."", ""Okay so how did you want to pay today?"", ""I'll pay by credit card."", ""Okay so I'll need the card number, expiration date and CVV number."", ""Okay so the card number is three zero six six seven nine zero zero nine eight two six one, the expiration date is eleven twenty two and the CVV number is four six three two."", ""Alright and just to confirm before I send this through you want to pay the whole policy upfront which will be two thousand dollars, correct?"", ""Yes, that is correct."", ""Alright so you should be taken care of now and you will receive a packet in the mail with all the information about your plan."", ""Alright great thanks."", ""Sure no problem. Is there anything else I can do for your?"", ""Nope that's all thank you. Have a great day."", ""Thank you and you as well. Goodbye now."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
154,"{""dialogue_id"": ""154"", ""turns"": {""turn_id"": [""insurance_154_000"", ""insurance_154_001"", ""insurance_154_002"", ""insurance_154_003"", ""insurance_154_004"", ""insurance_154_005"", ""insurance_154_006"", ""insurance_154_007"", ""insurance_154_008"", ""insurance_154_009"", ""insurance_154_010"", ""insurance_154_011"", ""insurance_154_012"", ""insurance_154_013"", ""insurance_154_014"", ""insurance_154_015"", ""insurance_154_016"", ""insurance_154_017"", ""insurance_154_018"", ""insurance_154_019"", ""insurance_154_020"", ""insurance_154_021"", ""insurance_154_022"", ""insurance_154_023"", ""insurance_154_024"", ""insurance_154_025"", ""insurance_154_026"", ""insurance_154_027"", ""insurance_154_028"", ""insurance_154_029"", ""insurance_154_030"", ""insurance_154_031"", ""insurance_154_032"", ""insurance_154_033"", ""insurance_154_034"", ""insurance_154_035"", ""insurance_154_036"", ""insurance_154_037"", ""insurance_154_038"", ""insurance_154_039"", ""insurance_154_040"", ""insurance_154_041"", ""insurance_154_042"", ""insurance_154_043"", ""insurance_154_044"", ""insurance_154_045"", ""insurance_154_046"", ""insurance_154_047"", ""insurance_154_048"", ""insurance_154_049"", ""insurance_154_050"", ""insurance_154_051"", ""insurance_154_052"", ""insurance_154_053"", ""insurance_154_054"", ""insurance_154_055"", ""insurance_154_056"", ""insurance_154_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good evening Rivertown Insurance this is Brandy speaking how can I help you?"", ""Yes hello I called last week to set up a homeowner's insurance policy and made an initial payment but I forgot what the agent said about accessing my account online and I don't remember how much the bill is so I need to see what my current account balance is and also how to access my account online."", ""Sure no problem I can help you with all of that."", ""Great thank you."", ""You're very welcome. What is your account number?"", ""where can I find that? I'm completely new here so I don't know how to find all of that information."", ""No problem I'll help you figure all of this out."", ""Great thank you."", ""Sure. So do you have your welcome packet with you or your first bill?"", ""I don't have any of that actually. I paid the first month on the phone and I haven't received a welcome packet."", ""Okay no problem."", ""I'm sorry."", ""It's no problem really, many new customers don't have or know this information yet but there are other ways we can look your account up."", ""Okay #whew."", ""we got you don't worry."", ""I feel like I'm in good hands."", ""You definitely are. Okay so what is your full name?"", ""First and last name or first middle and last?"", ""Just first and last."", ""Okay it's Dawn Moore."", ""Dawn Moore d.a.w.n. m.o.o.r.e.?"", ""Yes exactly."", ""Alright miss Moore."", ""Oh please call me Dawn, I feel too old when people call me missus Moore."", ""Oh I'm sorry. I'm from the south so it's ingrained in me to call people by prefixes."", ""I am too! Where are you from?"", ""Alabama. You?"", ""Georgia."", ""Oh I love Georgia."", ""And I love Alabama ."", ""Alright so Dawn what is your birthdate?"", ""Oh lord you're gonna make me tell my age aren't you ."", ""Unfortunately so ma'am."", ""I'm just teasing you. Okay my birthdate is seven thirty sixty five."", ""Seven thirty sixty five?"", ""Yes that's correct."", ""Alright and one more question."", ""Alright."", ""What is the phone number linked to the account?"", ""It's five seven two three six six twenty twenty four."", ""Alright I got your account up right here."", ""Excellent. And I'll try to find my account number for next time."", ""It makes look up easier but we know that many customers don't have it handy so we can look it up through other information."", ""That's good to know for the future."", ""Definitely. Alright you you wanted to check to see how much you still owe for this year is that correct?"", ""Yes and also if you could tell me how much the policy is a year as well."", ""Sure absolutely. So I have you signed up for the preferred plan so that is sixteen hundred a year and you have made one payment so your account balance now is one thousand four hundred and sixty six dollars."", ""Alright so I can just keep paying monthly then?"", ""Yes and I see that you are signed up through auto pay?"", ""Yes that's correct."", ""Alright so then you are all set with your account you're all up to date and everything."", ""Perfect thank you so much."", ""You're very welcome Dawn. Can I help you with anything else?"", ""No that's all I needed."", ""Alright great well thank you for being a Rivertown customer and have a great day."", ""Thank you very much, you as well."", ""Thank you. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
155,"{""dialogue_id"": ""155"", ""turns"": {""turn_id"": [""insurance_155_000"", ""insurance_155_001"", ""insurance_155_002"", ""insurance_155_003"", ""insurance_155_004"", ""insurance_155_005"", ""insurance_155_006"", ""insurance_155_007"", ""insurance_155_008"", ""insurance_155_009"", ""insurance_155_010"", ""insurance_155_011"", ""insurance_155_012"", ""insurance_155_013"", ""insurance_155_014"", ""insurance_155_015"", ""insurance_155_016"", ""insurance_155_017"", ""insurance_155_018"", ""insurance_155_019"", ""insurance_155_020"", ""insurance_155_021"", ""insurance_155_022"", ""insurance_155_023"", ""insurance_155_024"", ""insurance_155_025"", ""insurance_155_026"", ""insurance_155_027"", ""insurance_155_028"", ""insurance_155_029"", ""insurance_155_030"", ""insurance_155_031"", ""insurance_155_032"", ""insurance_155_033"", ""insurance_155_034"", ""insurance_155_035"", ""insurance_155_036"", ""insurance_155_037"", ""insurance_155_038"", ""insurance_155_039"", ""insurance_155_040"", ""insurance_155_041"", ""insurance_155_042"", ""insurance_155_043"", ""insurance_155_044"", ""insurance_155_045"", ""insurance_155_046"", ""insurance_155_047"", ""insurance_155_048"", ""insurance_155_049"", ""insurance_155_050"", ""insurance_155_051"", ""insurance_155_052"", ""insurance_155_053"", ""insurance_155_054"", ""insurance_155_055"", ""insurance_155_056"", ""insurance_155_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance, this is Jeremy, how can I help you?"", ""Yes I need to set my password."", ""Okay, I can help you with that."", ""Thank you."", ""Of course. Do you already have an account with us or do you need to finish setting up an account?"", ""No no I've had an account with you all for years."", ""Okay so do you need to make a new account with a new password?"", ""No I already have an account but my information online has been compromised so I need to change all of my passwords."", ""Oh okay I see so you need to reset your password then."", ""Yeah I guess that's it. I'm seventy years old so I don't understand a lot of this tech talk stuff ."", ""No problem sir. I'm thirty six and I don't understand all of it either ."", ""Oh lordy I'm in trouble then!"", ""No sir you're okay."", ""Well you're a kind kid Jeremy."", ""Thank you sir. Okay what is your name?"", ""My name?"", ""Yes sir."", ""Alden Martin."", ""How do you spell Alden sir?"", ""a.l.d.e.n."", ""a.l.d.e.n. okay and martin is m.a.r.t.i.n.?"", ""Yes, that's correct."", ""Okay mister Martin. Do you have your account number handy?"", ""Yes sir. Are you ready for it?"", ""Yes mister Martin."", ""Well I can't find my paper with my account number on it now. I just had it with me. Hold on just a moment."", ""Sure no problem."", ""It was just here. Okay I got it. You ready?"", ""Yes sir."", ""Okay it's two four six eight two three nine."", ""Okay let me confirm. Two four six eight three two nine."", ""No no three two nine."", ""Oh I'm sorry sir so two four six eight two three nine."", ""Yes that's correct."", ""Yes I have your account right here. I just need to confirm your identity with your security question."", ""I don't know if I remember that."", ""Okay well let's try."", ""Okay."", ""What is your mother's maiden name?"", ""Oh well that one's easy. I definitely know that one. It's Hanover."", ""h.a.n.o.v.e.r?"", ""Yes that's correct h.a.n.o.v.e.r."", ""Alright. Now, mister Martin what new password would you like?"", ""m let's see. How about dogpapa."", ""We actually need a password that is at least eight characters long and has at least one number in it."", ""Oh #jeez why does all of this stuff have to be complicated?"", ""I know I understand. Well dogpapa is seven characters so if you like that password all we need to do is add a number."", ""Okay yeah let's do that then."", ""Okay what number would you like?"", ""Let's do ten."", ""Okay so you want your new password to be dogpapaone zero d.o.g.p.a.p.a. ten? Is that correct?"", ""Yeah that sounds good to me."", ""Okay your password is reset and you should be getting a confirmation email shortly."", ""Alright great. Thank you Jeremy you've been a big help."", ""No problem at all mister Martin it's my pleasure to help you. Do you need assistance with anything else?"", ""I hope not but I'll call you if I need to."", ""Sounds good. Have a good day mister Martin."", ""Thank you. You as well Jeremy.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
156,"{""dialogue_id"": ""156"", ""turns"": {""turn_id"": [""insurance_156_000"", ""insurance_156_001"", ""insurance_156_002"", ""insurance_156_003"", ""insurance_156_004"", ""insurance_156_005"", ""insurance_156_006"", ""insurance_156_007"", ""insurance_156_008"", ""insurance_156_009"", ""insurance_156_010"", ""insurance_156_011"", ""insurance_156_012"", ""insurance_156_013"", ""insurance_156_014"", ""insurance_156_015"", ""insurance_156_016"", ""insurance_156_017"", ""insurance_156_018"", ""insurance_156_019"", ""insurance_156_020"", ""insurance_156_021"", ""insurance_156_022"", ""insurance_156_023"", ""insurance_156_024"", ""insurance_156_025"", ""insurance_156_026"", ""insurance_156_027"", ""insurance_156_028"", ""insurance_156_029"", ""insurance_156_030"", ""insurance_156_031"", ""insurance_156_032"", ""insurance_156_033"", ""insurance_156_034"", ""insurance_156_035"", ""insurance_156_036"", ""insurance_156_037"", ""insurance_156_038"", ""insurance_156_039"", ""insurance_156_040"", ""insurance_156_041"", ""insurance_156_042"", ""insurance_156_043"", ""insurance_156_044"", ""insurance_156_045"", ""insurance_156_046"", ""insurance_156_047"", ""insurance_156_048"", ""insurance_156_049"", ""insurance_156_050"", ""insurance_156_051"", ""insurance_156_052"", ""insurance_156_053"", ""insurance_156_054"", ""insurance_156_055"", ""insurance_156_056"", ""insurance_156_057"", ""insurance_156_058"", ""insurance_156_059"", ""insurance_156_060"", ""insurance_156_061"", ""insurance_156_062"", ""insurance_156_063"", ""insurance_156_064"", ""insurance_156_065"", ""insurance_156_066"", ""insurance_156_067"", ""insurance_156_068"", ""insurance_156_069"", ""insurance_156_070"", ""insurance_156_071"", ""insurance_156_072"", ""insurance_156_073"", ""insurance_156_074"", ""insurance_156_075"", ""insurance_156_076""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, this is Maggie, how can I help you?"", ""Yes hello. I have recently taken over financial responsibility of my elderly mother and I'm calling to just check on her account status."", ""Alright sure I can assist you with that."", ""Great thank you. I'm just not sure this is all territory new territory for me and I'm just a little in over my head."", ""No problem I understand and I will try to help you out with everything you need."", ""Thank you very much."", ""You're very welcome. What is your Mom's account number?"", ""I don't have that information unfortunately. I just don't know where anything."", ""That's okay I can look it up by your Mom's name and her birth date."", ""Oh yeah okay so her name is Nadine n.a.d.i.n.e. Fellowes f.e.l.l.o.w.e.s. and her birthdate in seven twenty nineteen thirty two."", ""Nadine Fellowes n.a.d.i.n.e. f.e.l.l.o.w.e.s. birthdate seven twenty nineteen thirty two."", ""Yes that's correct."", ""Alright and you are her daughter?"", ""Yes."", ""And what's your name?"", ""My name?"", ""Yes."", ""Charlotte with two t's Fellowes Jones."", ""Does Fellowes Jones have a hyphen?"", ""No, no hyphen."", ""Okay so you full name is Charlotte Fellowes Jones?"", ""Yes that's correct."", ""Alright Charlotte I'll add you to your mom's account as a contact."", ""I'm also her power of attorney."", ""Okay so I'll make a note on that then."", ""Great. So I really wanted to check on her payment status and see if she's up to date on all of that."", ""Sure let me check for you."", ""Okay."", ""So she is a little behind on her payments."", ""That's what I was afraid of. How far behind is she?"", ""She is one month completely behind and the payment for this month is one day overdue."", ""Alright so I will take care of that today then."", ""Alright."", ""and get her up to date."", ""Alright. I'm sorry I didn't mean to interrupt you."", ""Oh that's alright. No worries."", ""Thank you. So."", ""What is her payment due? I'm sorry I interrupted you this time."", ""Oh it's okay. Her account due is fifty dollars and that includes a late fee from last month but she is still in the grace period of this month."", ""Alright is there any way to eliminate the late fee from last month? My mom was admitted to the hospital and has not been in the right frame of mind."", ""Let me check with my supervisor on that. Can you hold on just a minute?"", ""Sure thank you for checking."", ""No problem. Please hold."", ""Sure."", ""Okay so my supervisor said that was okay so then her account due is forty dollars."", ""Okay thank you so much for checking on that."", ""Absolutely."", ""I would like to pay by card please. Do you take American Express?"", ""We sure do."", ""Okay so I'll pay with that. What information do you need?"", ""Card number, expiration date and CVV security code."", ""Card number is four zero two two nine four three two seven eight one nine and the expiration date is four twenty four and the CVV code is three two two."", ""Alright thank you. Alright so your mom's account is all up to date now."", ""Is it possible to set up auto pay?"", ""Yes it is would you like to do that?"", ""Yes please."", ""I'll need the bank account information including routing and account number."", ""My Mom doesn't have that information in her account already?"", ""No ma'am she paid monthly so we don't have her banking information."", ""h okay well I don't have that information right now I'll need to look for it."", ""Okay so you can actually take care of it online."", ""Oh really?"", ""Yes ma'am. If you go to our website and enter your mom's account number you can set up an online page if she doesn't already have one."", ""She definitely doesn't have one. She doesn't even have a computer or smartphone."", ""Okay so you can set one up for her since you are now on her account as well."", ""Alright great so I'll just go online and enter her account number?"", ""Yes, and then it should prompt you to set up an online account."", ""And then after that I can set up auto pay?"", ""Yes exactly."", ""And I'll need my mom's bank information?"", ""Yes her routing number and account information."", ""Alright cool. I can do that. Once I find her information of course ."", ""Great. Is there anything else I can help you out with?"", ""No that's all. Thank you."", ""You're very welcome. Have a great day."", ""You too. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckPaymentStatus""], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
157,"{""dialogue_id"": ""157"", ""turns"": {""turn_id"": [""insurance_157_000"", ""insurance_157_001"", ""insurance_157_002"", ""insurance_157_003"", ""insurance_157_004"", ""insurance_157_005"", ""insurance_157_006"", ""insurance_157_007"", ""insurance_157_008"", ""insurance_157_009"", ""insurance_157_010"", ""insurance_157_011"", ""insurance_157_012"", ""insurance_157_013"", ""insurance_157_014"", ""insurance_157_015"", ""insurance_157_016"", ""insurance_157_017"", ""insurance_157_018"", ""insurance_157_019"", ""insurance_157_020"", ""insurance_157_021"", ""insurance_157_022"", ""insurance_157_023"", ""insurance_157_024"", ""insurance_157_025"", ""insurance_157_026"", ""insurance_157_027"", ""insurance_157_028"", ""insurance_157_029"", ""insurance_157_030"", ""insurance_157_031"", ""insurance_157_032"", ""insurance_157_033"", ""insurance_157_034"", ""insurance_157_035"", ""insurance_157_036"", ""insurance_157_037"", ""insurance_157_038"", ""insurance_157_039"", ""insurance_157_040"", ""insurance_157_041"", ""insurance_157_042"", ""insurance_157_043"", ""insurance_157_044"", ""insurance_157_045"", ""insurance_157_046"", ""insurance_157_047"", ""insurance_157_048"", ""insurance_157_049"", ""insurance_157_050"", ""insurance_157_051"", ""insurance_157_052"", ""insurance_157_053"", ""insurance_157_054"", ""insurance_157_055"", ""insurance_157_056"", ""insurance_157_057"", ""insurance_157_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance this is Vanessa, how can I help you?"", ""Hi there, I was calling to get a quote for dog insurance? We just adopeted a little lab from the shelter today."", ""Absolutely! I'd be more than happy to help you. I'll just need to get a little information from you if that's all right?"", ""Sure! Shoot!"", ""Can I get your first and last name please?"", ""Megan Myers"", ""Ok great, and your address?"", ""Um, I use a post office box. Is that going to work?"", ""Sure, that's no problem."", ""Ok good. It's P O box eight three five Gainstown, New Jersey eight four zero three eight ."", ""And your phone number?"", ""Its two five three six one nine five seven eight nine."", ""Sorry, did you say seven eight nine? Our connection has a little static."", ""Ya, seven, eight, nine is correct. Sorry that's my fault I'm in the car right now."", ""Not a problem, happens all the time. Now Megan were you looking for a quote on our Basic or our Preferred petcare plans?"", ""Oh just the basic please. It's already cost more than I was planning to adopt this little guy so I have to cut corners where I can, ya know?"", ""Then you've definately come to the right place! Here at Rivertown Insurance we guarentee the lowest rates in New Jersey! If you do find the same coverage somewhere else for a lesser price call us back up and we will match it."", ""Awe cool! Really? I didn't know that. You guys were just the first ones to pull up on Google."", ""That's right so you said the dog was a labrador, correct?"", ""[Coughing] Excuse me, yeah that's right. We named him Satan, although he's just the sweetest thing."", ""And how old is Satan?"", ""He's about a year old they said. They gave him all his shots and had his balls snipped of course."", ""Hm, yeah that's standard procedure. New Jersey law and all."", ""Oh, I didn't know that was a law! That makes sense I guess."", ""Yeah, it keeps down the number of homless animals on the streets for sure."", ""Well that's a good thing then."", ""Was there any reported abuse from Satan's previous location?"", ""Huh? What? Like what do you mean? I don't understand."", ""It's also a statute in New Jersey that a shelter reports to all new owners any know abuse to the animal as this can increase the chances of the animal becoming vicious if frightened or angry."", ""Oh I didn't know that. They didn't say anything so I guess he must not right?"", ""I'll go ahead and put that in for your quote here but you're going to want to call them and find out for sure. Not just for your insurance rates but for your family's saftey, ya know?"", ""Most definatley!"", ""So we won't be able to activate the insurance until you call us back with that information but I can go ahead and finish filling this out so you can get a ball park of what it's going to cost you if you'd like?"", ""That's cool. Then I can look around and see if I can't find some weird unknown place that's cheaper so you have to beat me! "", ""[Laughter] You're more than welcome to try, everyone does."", ""And does anyone ever find somewhere?"", ""Whoa! Nice try there, but like I said we pride ourselves at Rivertown at being the cheapest in town!"", ""I love that commercial! Such a catching jingle at the end. It's how I remembered you guys!"", ""You don't say! Ok there Megan, so if Satan truly have no history of abuse and is a one year old spade male labradour. you did say our basic plan, correct."", ""Yep that's all correct."", ""Then the total for the whole policy which covers a year it's five hundred total."", ""Please tell me that there are payment options for that, right?"", ""Yes, we have several diffrent options available depending on how you are planning to pay for it."", ""I'm sure autopay is the cheapest method like always, right?"", ""You are correct that is the cheapest option."", ""I hate that I don't have an actual bank account! It makes everything more expensive! I don't understand how you guys can change the price depending on the payment? I'm paying aren't I?"", ""I'm so sorry you feel that way. It's really not that we are out to get you it's that it costs us more to process cash and check payments than it does the autopayments. Personally I say customer's like you are job security for someone like me!"", ""Oh! I didn't realize that and looking at it like that I don't feel like such a loser for not having one."", ""Did you want to hear the different options we have available?"", ""Nah, that's okay. You can tell me all that when I call back with the information from the shelter."", ""Great Megan. I'll save this quote and give you the confirmation number that way when you call back anyone who answers can pull it up for you."", ""Do you have an extension number or anything? I'd prefer to just talk to you again since you already know the scoup and all."", ""We don't have extension but you can ask whoever answers to transfer you to Vanessa Hawkins if you'd prefer. If I'm not in at the time you are more than welcome to leave me a voice mail and I will personally call you back to finish setting you up here at Riverside!"", ""Perfect! Plus it wouldn't be as funny when I find somewhere cheaper that ya'all have to match when I call back if it were someone else!"", ""Well I look forward to seeing that and speaking to you again Megan. Was there anything else I can do for you today?"", ""No that's it. Thanks you've been a big help."", ""My pleasure. You're quote number is Lfour five seven eight D. Thank you for calling Rivertown Insurance. Have a great day."", ""Thank you. Bye."", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
158,"{""dialogue_id"": ""158"", ""turns"": {""turn_id"": [""insurance_158_000"", ""insurance_158_001"", ""insurance_158_002"", ""insurance_158_003"", ""insurance_158_004"", ""insurance_158_005"", ""insurance_158_006"", ""insurance_158_007"", ""insurance_158_008"", ""insurance_158_009"", ""insurance_158_010"", ""insurance_158_011"", ""insurance_158_012"", ""insurance_158_013"", ""insurance_158_014"", ""insurance_158_015"", ""insurance_158_016"", ""insurance_158_017"", ""insurance_158_018"", ""insurance_158_019"", ""insurance_158_020"", ""insurance_158_021"", ""insurance_158_022"", ""insurance_158_023"", ""insurance_158_024"", ""insurance_158_025"", ""insurance_158_026"", ""insurance_158_027"", ""insurance_158_028"", ""insurance_158_029"", ""insurance_158_030"", ""insurance_158_031"", ""insurance_158_032"", ""insurance_158_033"", ""insurance_158_034"", ""insurance_158_035"", ""insurance_158_036"", ""insurance_158_037"", ""insurance_158_038"", ""insurance_158_039"", ""insurance_158_040"", ""insurance_158_041"", ""insurance_158_042"", ""insurance_158_043"", ""insurance_158_044"", ""insurance_158_045"", ""insurance_158_046"", ""insurance_158_047"", ""insurance_158_048"", ""insurance_158_049"", ""insurance_158_050"", ""insurance_158_051"", ""insurance_158_052"", ""insurance_158_053"", ""insurance_158_054"", ""insurance_158_055"", ""insurance_158_056"", ""insurance_158_057"", ""insurance_158_058"", ""insurance_158_059"", ""insurance_158_060"", ""insurance_158_061"", ""insurance_158_062"", ""insurance_158_063"", ""insurance_158_064"", ""insurance_158_065"", ""insurance_158_066""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, this is Amelia what can I do for you today?"", ""Yes, hi Amelia. This is Karen Anderson. I have an automobile policy with you and I need to add my son on my policy please."", ""Sure, no problem missus Anderson."", ""Thank you."", ""You're most welcome. Okay missus Anderson what is your account number?"", ""My account number? Or my policy number?"", ""Your account number."", ""Okay. Just to ask. Are they the same thing?"", ""No ma'am your account number is your account with the company and it can have multiple policy numbers under the same account. And your policy."", ""And my policy oh I'm sorry I interrupted you."", ""Oh it's no problem. I was just gonna say that your policy number is for your specific insurance products you have with us."", ""Each individual one?"", ""Yes ma'am."", ""So should I get a different policy for my son?"", ""Is he a minor?"", ""Yes, he just got his license and I need to add him to my insurance."", ""Will he be driving his own car under his own name?"", ""Oh gosh no He gets Old Betsy our twenty year old car."", ""I gave my kids the same thing That's exciting though, getting your license. Is he nervous?"", ""I think so. I think he's more excited than nervous though but he really hasn't driven much yet but we'll see."", ""Wow that's great. Well okay since he is under eighteen and is driving a family car is that car, Old Betsy is it?"", ""Yes ."", ""Is Old Betsy on your existing auto policy?"", ""Yes she is."", ""Okay then I'll just add him as a driver then to your existing policy."", ""Okay perfect thank you."", ""My pleasure missus Anderson. Okay what is your son's name?"", ""His name is Collin Anderson. Collin with two ells."", ""c.o.l.l.i.n.?"", ""Yes that's correct."", ""Okay and what is Collin's date of birth?"", ""His date of birth is eight twenty two two thousand five."", ""Eight twenty two two thousand five?"", ""Yes that's correct."", ""Alright so on your current policy you have a two thousand one Toyota Corolla, I'm assuming that Old Betsy."", ""you assume correctly."", ""Okay, and a two thousand fifteen Subaru Outback. Are those correct?"", ""Yes those are correct."", ""And Collin will only be driving one of those?"", ""Yes."", ""Alright so I will add him to the policy then for the Corolla and Outback."", ""Great, thank you. Do we need to do anything else with him on the policy? Like will the price go up?"", ""m let me check which policy you have, wait just a second please."", ""Sure no problem."", ""So it looks like you have the complete auto insurance which allows up to four drivers on the policy so you won't need to update your billing."", ""Great! I pay enough for these kids already ."", ""Oh I hear ya! Alright well is there anything else you need to take care of today?"", ""Oh yes, actually speaking of dependents I need to take my oldest son off of my policy. I completely blanked on that."", ""Okay sure let me look again at your account. Would that be Brandon or Michael?"", ""Brandon. Michael is my husband."", ""Okay gotcha. So you want to take Brandon off of your policy then?"", ""Yes that's correct. He's working now and can afford his own auto insurance."", ""Okay so let me just check to make sure I have what you want."", ""Sure."", ""just to get all the ducks in a row. So we are taking Brandon off and adding Collin so on your policy now should be you Karen, your husband Michael, and Collin your son."", ""Yes that is all correct."", ""Alright I have taken care of that. Your bill will still be the same as it was."", ""Alright excellent."", ""I would suggest though just to check behind me to log into your account online and double check everything and make sure all of the policy members and information are correct."", ""Alright will do!"", ""Okay is there anything else today missus Anderson?"", ""No that's all."", ""Okay well thank you for calling Rivertown Insurance and I hope you have a fabulous day."", ""Thank you very much, you were a pleasure to speak with and were very helpful."", ""Well you are quite welcome missus Anderson."", ""Have a good day bye bye now."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
159,"{""dialogue_id"": ""159"", ""turns"": {""turn_id"": [""insurance_159_000"", ""insurance_159_001"", ""insurance_159_002"", ""insurance_159_003"", ""insurance_159_004"", ""insurance_159_005"", ""insurance_159_006"", ""insurance_159_007"", ""insurance_159_008"", ""insurance_159_009"", ""insurance_159_010"", ""insurance_159_011"", ""insurance_159_012"", ""insurance_159_013"", ""insurance_159_014"", ""insurance_159_015"", ""insurance_159_016"", ""insurance_159_017"", ""insurance_159_018"", ""insurance_159_019"", ""insurance_159_020"", ""insurance_159_021"", ""insurance_159_022"", ""insurance_159_023"", ""insurance_159_024"", ""insurance_159_025"", ""insurance_159_026"", ""insurance_159_027"", ""insurance_159_028"", ""insurance_159_029"", ""insurance_159_030"", ""insurance_159_031"", ""insurance_159_032"", ""insurance_159_033"", ""insurance_159_034"", ""insurance_159_035"", ""insurance_159_036"", ""insurance_159_037"", ""insurance_159_038"", ""insurance_159_039"", ""insurance_159_040"", ""insurance_159_041"", ""insurance_159_042"", ""insurance_159_043"", ""insurance_159_044"", ""insurance_159_045"", ""insurance_159_046"", ""insurance_159_047"", ""insurance_159_048"", ""insurance_159_049"", ""insurance_159_050"", ""insurance_159_051"", ""insurance_159_052"", ""insurance_159_053"", ""insurance_159_054"", ""insurance_159_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, how can assist you?"", ""I need to cancel."", ""Cancel an insurance plan?"", ""Yeah."", ""Okay I can help with that. What is your name and birth date?"", ""Tamara New."", ""And your birth date?"", ""seven two seventy three."", ""m I can't seem to find your account."", ""Oh I'm sorry seventy two not seventy three."", ""Your birthdate is seven two nineteen seventy two?"", ""Yes."", ""Okay."", ""I'm trying to make myself younger ."", ""That would be nice wouldn't it!"", ""You bet it would!"", ""Okay here you are. So I see you are currently enrolled in our home insurance plan."", ""Yes that's correct."", ""Would you like to consider changing to a different home insurance plan?"", ""No, I'm selling my house and moving to abroad."", ""Oh that sounds fun. What takes you abroad?"", ""I have accepted a long-term job abroad."", ""Oh excellent. Okay well I can definitely start the process of cancelling your policy."", ""Thank you very much."", ""I just need to confirm your identity a little further. What is your mother's maiden name?"", ""Johnson."", ""And the city you were born?"", ""Atlanta."", ""Great thank you."", ""No problem."", ""Okay since you are in the middle of your policy unfortunately there is a cancellation fee."", ""Okay I understand. I expected that. How much is it?"", ""It is the equivalent of one month's coverage so it will be one hundred dollars."", ""Oh that's a lot better than I thought it would be. So that's fine."", ""Well I'm glad we are meeting our expectations with our customers, that's very important to us."", ""Y'all have been great. I would continue with your company if I wasn't selling my house."", ""We understand. But your new adventure sounds wonderful."", ""Thank you, yes I hope it will be."", ""Okay so do you want to cancel your policy immediately?"", ""is there anyway to transfer my policy to the new owners?"", ""We can't just transfer it. We still need to cancel your policy and then they would have to start a new policy with us."", ""okay I see. Well then I'm not sure exactly when to cancel it because I'm not sure when it will sell."", ""Okay."", ""I have a buyer but I'm not sure when everything will be completed, like paperwork wise and stuff."", ""Understandable."", ""So I'm not..."", ""So what I would..."", ""I'm sorry go ahead."", ""Oh no problem. So what I would do is we can start the process of cancelling and I can make a note in your acocunt that you will be cancelling the policy pending on the selling of your house. Then you can call in when you do know a specific date."", ""Okay that sounds good. So I'll continue to have my policy until I call in saying that the house has sold and I am for sure cancelling my policy?"", ""Yes ma'am."", ""Okay that sounds doable. So I will call y'all at a later date then to officially cancel my policy."", ""Sounds great miss New. Can I help you with anything else today?"", ""No thank you."", ""Okay well thank you for calling Rivertown Insurance and have a great day."", ""Thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
160,"{""dialogue_id"": ""160"", ""turns"": {""turn_id"": [""insurance_160_000"", ""insurance_160_001"", ""insurance_160_002"", ""insurance_160_003"", ""insurance_160_004"", ""insurance_160_005"", ""insurance_160_006"", ""insurance_160_007"", ""insurance_160_008"", ""insurance_160_009"", ""insurance_160_010"", ""insurance_160_011"", ""insurance_160_012"", ""insurance_160_013"", ""insurance_160_014"", ""insurance_160_015"", ""insurance_160_016"", ""insurance_160_017"", ""insurance_160_018"", ""insurance_160_019"", ""insurance_160_020"", ""insurance_160_021"", ""insurance_160_022"", ""insurance_160_023"", ""insurance_160_024"", ""insurance_160_025"", ""insurance_160_026"", ""insurance_160_027"", ""insurance_160_028"", ""insurance_160_029"", ""insurance_160_030"", ""insurance_160_031"", ""insurance_160_032"", ""insurance_160_033"", ""insurance_160_034"", ""insurance_160_035"", ""insurance_160_036"", ""insurance_160_037"", ""insurance_160_038"", ""insurance_160_039"", ""insurance_160_040"", ""insurance_160_041"", ""insurance_160_042"", ""insurance_160_043"", ""insurance_160_044"", ""insurance_160_045"", ""insurance_160_046"", ""insurance_160_047"", ""insurance_160_048"", ""insurance_160_049"", ""insurance_160_050"", ""insurance_160_051"", ""insurance_160_052"", ""insurance_160_053"", ""insurance_160_054"", ""insurance_160_055"", ""insurance_160_056"", ""insurance_160_057"", ""insurance_160_058"", ""insurance_160_059"", ""insurance_160_060"", ""insurance_160_061"", ""insurance_160_062"", ""insurance_160_063"", ""insurance_160_064"", ""insurance_160_065"", ""insurance_160_066"", ""insurance_160_067"", ""insurance_160_068"", ""insurance_160_069"", ""insurance_160_070"", ""insurance_160_071"", ""insurance_160_072"", ""insurance_160_073"", ""insurance_160_074"", ""insurance_160_075"", ""insurance_160_076"", ""insurance_160_077"", ""insurance_160_078"", ""insurance_160_079"", ""insurance_160_080"", ""insurance_160_081"", ""insurance_160_082"", ""insurance_160_083"", ""insurance_160_084"", ""insurance_160_085"", ""insurance_160_086"", ""insurance_160_087"", ""insurance_160_088"", ""insurance_160_089"", ""insurance_160_090"", ""insurance_160_091"", ""insurance_160_092"", ""insurance_160_093"", ""insurance_160_094"", ""insurance_160_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello Rivertown Insurance John speaking, how can I help you?"", ""Yes hi I was calling to get a quote for life insurance please oh and to check on the status of my auto insurance."", ""Sure no problem I can take care of that for you."", ""Thanks. What information do you need from me? Account number, policy number."", ""Let's start with account number."", ""Alright I have it right here it's."", ""Hold on just a second ma'am I need to get into the correct screen on my computer."", ""Oh I'm sorry."", ""It's okay it will take just a second. Alright I'm there so go ahead please."", ""Okay my account number is seven four three."", ""seven four three."", ""nine one six."", ""nine one six. Okay so I do see that you have an auto insurance account and what information did you need for that?"", ""I wanted to see how much more I owe on my policy."", ""Okay let me check on that for you."", ""Thanks."", ""Okay so it looks like you are halfway through your policy but you paid in full at the beginning of your policy."", ""Oh really?"", ""so you're yes ma'am so you're."", ""I'm all set then?"", ""Yes, you're all set."", ""Okay perfect, so that's taken care of then."", ""Yes you're all paid up on your auto insurance."", ""Great."", ""And I see that you already have a life insurance policy on your account as well."", ""Oh really?"", ""Yes ma'am you have a term life insurance plan with us that was started at the beginning of the year."", ""Was that paid in full because I don't think I pay anything monthly for it."", ""Yes ma'am it was paid in full at the beginning of the year."", ""What month was that?"", ""The policy started and was paid for in February."", ""m okay and it's in my name?"", ""It's for Miranda Fawkes."", ""#yep that's me alright m I don't even remember that but that's okay alright so I already have one."", ""Yes ma'am."", ""Okay and you said it's the basic plan?"", ""Yes that's correct. It's called the term life insurance plan."", ""And is that your most basic plan?"", ""Yes ma'am that's correct."", ""Okay then let me get a quote from the other plans then if you don't mind."", ""I don't mind at all. We have two other plans the whole and universal."", ""And what are those prices for those?"", ""The whole life insurance is eighteen hundred for the month and the universal is twenty two hundred."", ""Wow that's quite a jump from what I paid if I'm correct."", ""Yes the term is three hundred a year."", ""Why is it so much more expensive the other two?"", ""Because they offer a lot more coverage and cover more situations. They also pay out a lot more."", ""Oh okay I get it. So someone will be more tempted to knock me off ."", ""Oh #jeez I hope not ."", ""Me neither but I'm just teasing. So yeah I think I want to go with well what's the differnce between the two? Like coverage wise?"", ""The main difference is what money gets paid out. But the universal plan also has some extra coverage too."", ""Like what?"", ""Well the whole life insurance is pretty comprehensive but doesn't cover you if you are traveling while the univeral one does."", ""ha okay."", ""And the universal plan comes with more payout."", ""Alright. Well I do travel but not like a lot. However, if I was traveling and something happened to me I know I would be covered."", ""Exactly. I usually don't recommend the universal plan to people who don't travel unless they want and bigger payout for their beneficiary but if people do travel even a little I usually suggest this plan."", ""Oh really?"", ""#yep because people don't realize how tricky things can get if something happens to you in a foreign country."", ""Yeah I guess I never thought about that."", ""Yeah I've dealt with some horror stories or rather heard some horror stories from people I know in the claims department."", ""#wow #jeez okay well then I should probably get the universal one then."", ""I mean it's up to you but I personally would go with the universal plan if it was me."", ""Yeah no totally I understand and I think I do as well."", ""Okay."", ""So how much is that plan again?"", ""It's twenty two hundred for the year."", ""And the whole plan was eighteen hundred?"", ""Yes ma'am."", ""So that's only four hundred more then and will give me piece of mind."", ""Absolutely."", ""so I think I'll go with that one then."", ""Alright great so you would like to change to the universal plan then?"", ""No I want to go ahead and keep my term life insurance but add a universal plan since I already paid for the term insurance."", ""Oh right okay. So do you want the same beneficiaries and everything?"", ""who actually is the beneficiary on the term plan?"", ""let's see it's Tyler Haines."", ""Oh yes that's my son so yeah let's keep him as the beneficiary then."", ""Okay no problem."", ""Can you just transfer all of that information over or do I need to give you all of his info again? I am remembering signing up for the term insurance now and the process of that."", ""No no I can just transfer all of his information. So what I'm gonna do is just open another policy for you and then you can choose to pay monthly or the whole policy upfront."", ""Oh okay."", ""But we will need at least one payment today."", ""Okay so let's do this one monthly since it's quite a bit more expensive."", ""Alright and I have a Visa debit card on file, do you want to pay monthly with that card?"", ""Yes please, that comes straight out of my checking account so that's good then."", ""Alright so I'll add a monthly payment then to that card."", ""How much does that come out to every month."", ""It will be about one hundred and eighty four dollars."", ""Alright that's manageable."", ""Okay so you're all set then. You should get a confirmation by email and in the mail soon. Can I help you with anything else?"", ""Nope I think I'm all good. Thank you very much for your help!"", ""No problem. Have a great day."", ""You as well."", ""Thank you. Goodbye."", ""Goodbye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
161,"{""dialogue_id"": ""161"", ""turns"": {""turn_id"": [""insurance_161_000"", ""insurance_161_001"", ""insurance_161_002"", ""insurance_161_003"", ""insurance_161_004"", ""insurance_161_005"", ""insurance_161_006"", ""insurance_161_007"", ""insurance_161_008"", ""insurance_161_009"", ""insurance_161_010"", ""insurance_161_011"", ""insurance_161_012"", ""insurance_161_013"", ""insurance_161_014"", ""insurance_161_015"", ""insurance_161_016"", ""insurance_161_017"", ""insurance_161_018"", ""insurance_161_019"", ""insurance_161_020"", ""insurance_161_021"", ""insurance_161_022"", ""insurance_161_023"", ""insurance_161_024"", ""insurance_161_025"", ""insurance_161_026"", ""insurance_161_027"", ""insurance_161_028"", ""insurance_161_029"", ""insurance_161_030"", ""insurance_161_031"", ""insurance_161_032"", ""insurance_161_033"", ""insurance_161_034"", ""insurance_161_035"", ""insurance_161_036"", ""insurance_161_037"", ""insurance_161_038"", ""insurance_161_039"", ""insurance_161_040"", ""insurance_161_041"", ""insurance_161_042"", ""insurance_161_043"", ""insurance_161_044"", ""insurance_161_045"", ""insurance_161_046"", ""insurance_161_047"", ""insurance_161_048"", ""insurance_161_049"", ""insurance_161_050"", ""insurance_161_051"", ""insurance_161_052"", ""insurance_161_053"", ""insurance_161_054"", ""insurance_161_055"", ""insurance_161_056"", ""insurance_161_057"", ""insurance_161_058"", ""insurance_161_059"", ""insurance_161_060"", ""insurance_161_061"", ""insurance_161_062"", ""insurance_161_063"", ""insurance_161_064"", ""insurance_161_065"", ""insurance_161_066"", ""insurance_161_067"", ""insurance_161_068"", ""insurance_161_069"", ""insurance_161_070"", ""insurance_161_071"", ""insurance_161_072"", ""insurance_161_073"", ""insurance_161_074"", ""insurance_161_075"", ""insurance_161_076"", ""insurance_161_077"", ""insurance_161_078"", ""insurance_161_079"", ""insurance_161_080"", ""insurance_161_081"", ""insurance_161_082"", ""insurance_161_083"", ""insurance_161_084"", ""insurance_161_085"", ""insurance_161_086"", ""insurance_161_087"", ""insurance_161_088"", ""insurance_161_089"", ""insurance_161_090"", ""insurance_161_091"", ""insurance_161_092"", ""insurance_161_093"", ""insurance_161_094"", ""insurance_161_095"", ""insurance_161_096"", ""insurance_161_097"", ""insurance_161_098"", ""insurance_161_099"", ""insurance_161_100"", ""insurance_161_101"", ""insurance_161_102"", ""insurance_161_103""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance this is John how may I help you?"", ""Yes hello I'm calling to inquire about apartment renter's insurance."", ""Okay sure."", ""Do you all offer that?"", ""Yes we do."", ""Okay great that's awesome. I've called around to a couple of insurance places and they don't offer it so I'm glad they do."", ""We offer several types of insurance and renter's in one of them."", ""Just out of curiousity what types of insurance do you offer?"", ""We offer homeowner's insurance, pet insurance, auto insurance, life insurance and of course renter's insurance."", ""Oh #wow y'all offer the whole enchilada!"", ""we like to offer comprehensive plans."", ""And do you have customers that have all of their insurance with you?"", ""Yes, we actually have quite a few customers who have at least two policies with us."", ""#wow that's awesome so when I need other insurance maybe I'll come to you guys as well."", ""That would be great."", ""I'll stick to renter's insurance first though."", ""Sounds good."", ""So I'm moving into my first apartment by myself next month and one of my friends recommended getting renter's insurance. They had a bad situation happen in their apartment and were saved from financial ruin by their renter's insurance."", ""Yeah we definitely recommend renter's insurance for apartment and home renter's especially for new ones."", ""Right on."", ""Do you know about our plans?"", ""I looked up some of your plans on your website but refresh my memory please."", ""Alright so we have two plans basic and preferred."", ""Yeah I saw those on the website but I wasn't able to find much more info about what is in each plan."", ""So the."", ""Or the price."", ""Right the prices are not there because we would rather people contact us to get a more accurate quote."", ""gotcha."", ""So the basic plan covers basic maintenance and some damage and preferred covers all maintenance and most damage that is not covered by the landlord."", ""Okay and what is the prices?"", ""The basic is two hundred dollars and the preferred is three hundred dollars."", ""Oh right so not much difference between the price #huh?"", ""No just a hundred."", ""And is there a lot of difference between the two plans?"", ""Well your landlord should cover most basic maintenance and any natural damage or internal structural damage like electrical or plumbing issues that are not your fault through their insurance so renter's insurance is more for other maintenance and damage for example accidental damage done by you."", ""okay so the renter's insurance covers my butt basically."", ""Yeah basically."", ""That makes sense because my friend has a dog who went a little crazy in the apartment and tore things up pretty bad."", ""So yeah that type of damage would be covered by the renter's insurance."", ""What about if I had a party or something and someone did damage?"", ""well it depends on the type of damage but the preferred plan would probably cover most of that damage."", ""Alright cool. I don't have parties at my place much but just in case you know."", ""Yes better safe than sorry."", ""Okay so I think the second one is better for me."", ""The preferred plan?"", ""Is that the name of the second plan? The most expensive."", ""Yes."", ""one. Oh okay yeah then I want to go with that one."", ""Alright so that plan in three hundred a year. You can pay monthly or if you'd like you can pay all of it upfront."", ""I'd like to but I better do monthly."", ""Alright no problem."", ""How much would that be a month?"", ""It would be twenty five dollars a month."", ""Okay I can definitely afford that. So how do I sign up?"", ""I'll need your name, address, and phone number to begin with."", ""My name is Shawn s.h.a.w.n. not s.e.a.n. so Shawn Parker."", ""Shawn Parker? s.h.a.w.n. p.a.r.k.e.r.?"", ""#yep that's me."", ""Okay and address and phone number?"", ""The address of the new apartment?"", ""Yes the address of where you are moving to."", ""It's six five nine Watercrest Drive apartment five oh two."", ""Is Watercrest all one word?"", ""Yeah w.a.t.e.r.c.r.e.s.t."", ""Alright and you phone number."", ""Oh right it's seven two seven five nine five eight one three zero."", ""Okay and how do you want to pay for that?"", ""I have to pay it now?"", ""Since you're on the monthly plan we ask for the first month of payment to start the plan."", ""Oh okay, I'm not moving in for a couple of weeks though."", ""That's okay I can put the start date in for your move in date."", ""Oh okay that's good then. Can I do the auto pay thing?"", ""Yes you can. And would you like paperless billing as well?"", ""What's that?"", ""You will get all of your bills through email and on your online account instead of bills through regular mail."", ""okay yeah let's do that as well."", ""Alright so I'll get you signed up for paper billing and auto pay."", ""Great thanks dude."", ""no problem. And we can add a card to your account or do a bank draft."", ""I'll add a card."", ""Alright."", ""Can I add a debit card or does it have to be a credit card?"", ""It can be a debit card."", ""Alright great so let me find it."", ""Sure take your time."", ""it's around here somewhere. Okay I got it."", ""Great."", ""So what do you need?"", ""The card number, expiration date and the CVV card I mean code sorry."", ""it's okay man. So the card number is four zero five five nine four eight two one three zero nine."", ""four zero five five nine four eight two one three zero nine."", ""#yep and the expiration date in eight nineteen twenty twenty three and the CVV code is six oh three."", ""Alright thank you."", ""No problem."", ""So I will charge your card for the first month starting on your move in date which is on the first?"", ""Yeah on the first."", ""Alright and then after that your auto pay will kick in and will get automatically debited from your account."", ""Alright great thanks man."", ""You're very welcome. Is there anything else I can help you with."", ""#nah that's all thanks dude."", ""You're welcome. Have a good day."", ""You too man."", ""Thank you good bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
162,"{""dialogue_id"": ""162"", ""turns"": {""turn_id"": [""insurance_162_000"", ""insurance_162_001"", ""insurance_162_002"", ""insurance_162_003"", ""insurance_162_004"", ""insurance_162_005"", ""insurance_162_006"", ""insurance_162_007"", ""insurance_162_008"", ""insurance_162_009"", ""insurance_162_010"", ""insurance_162_011"", ""insurance_162_012"", ""insurance_162_013"", ""insurance_162_014"", ""insurance_162_015"", ""insurance_162_016"", ""insurance_162_017"", ""insurance_162_018"", ""insurance_162_019"", ""insurance_162_020"", ""insurance_162_021"", ""insurance_162_022"", ""insurance_162_023"", ""insurance_162_024"", ""insurance_162_025"", ""insurance_162_026"", ""insurance_162_027"", ""insurance_162_028"", ""insurance_162_029"", ""insurance_162_030"", ""insurance_162_031"", ""insurance_162_032"", ""insurance_162_033"", ""insurance_162_034"", ""insurance_162_035"", ""insurance_162_036"", ""insurance_162_037"", ""insurance_162_038"", ""insurance_162_039"", ""insurance_162_040"", ""insurance_162_041"", ""insurance_162_042"", ""insurance_162_043"", ""insurance_162_044"", ""insurance_162_045"", ""insurance_162_046"", ""insurance_162_047"", ""insurance_162_048"", ""insurance_162_049"", ""insurance_162_050"", ""insurance_162_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, Tammy speaking, how can I help you?"", ""Hello I called Rivertown I'm sorry my brain is not working right now ."", ""it's okay I completely understand."", ""I'm glad someone else understands me ."", ""Absolutely ."", ""I'm telling you this week has been so crazy I don't even know where I am."", ""Oh I completely understand believe me."", ""I'm sure you do! I bet calls have been crazy as well with so many people buying cars and home lately."", ""There have definitely been a fair few calls, but totally manageable."", ""Oh that's good. Excellent. Okay so yeah sorry. I think I called Rivertown last week inquiring about an auto plan and I'd like to enroll in one."", ""Okay we can definitely do that."", ""Great."", ""Do you know which plan you want?"", ""Well I'm considering two. The middle price one and higher price one."", ""The premium and exceptional plans?"", ""Yeah I guess. I don't remember the names."", ""Well the premium plan is our middle price and coverage plan and the exceptional plan is our highest price and highest coverage plan."", ""So yes those two. What is the difference between the two."", ""So with the premium plan you get our full coverage insurance for up to two cars. With the exceptional plan you get our full coverage for an unlimited amount of vehicles as well as extended warranties."", ""Okay m. Well I only have one car so I'm thinking I don't need the exceptional. Can you remind me what the lowest price plan is?"", ""Sure absolutely. That is our basic plan. It comes with the majority of our full coverage with some exceptions and covers one vehicle."", ""Okay m I just don't know. What would you suggest?"", ""Well you said you have one vehicle, correct?"", ""Yes ma'am."", ""So I would suggest our basic or premium plans. And honestly I would suggest the premium plan because it gives you more coverage."", ""Yeah I guess be better safe than sorry right?"", ""Yes exactly. I personally would rather have insurance and not use it than not have enough insurance when I need it."", ""Oh yeah absolutely that makes total sense. Okay so let's go with the premium plan."", ""Okay perfect. So now I need some personal information to enroll you in the plan."", ""Of course."", ""What is your first name?"", ""Justin."", ""And last name?"", ""Smith."", ""And Justin what make and model is your car?"", ""It's a two thousand ten Nissan Altima."", ""And have you created an account with us?"", ""I have. I did that when I called last week just in case."", ""Okay perfect. And Justin so you know your account number?"", ""Oh no, I don't remember that, I'm sorry."", ""No problem. What is your date of birth?"", ""six twelve ninety-nine."", ""Okay I see your account here. So just to confirm you would like to enroll in the premium plan correct?"", ""Yes ma'am."", ""Okay so you are now enrolled in the premium plan and should be receiving more information by email shortly about your account and payment information."", ""Alright sound good thank you so much."", ""You are very welcome. Can I help you with anything else?"", ""No I think I'm good."", ""Alright mister Smith. Thank you for your call and have a great day."", ""Thank you you too."", ""Thank you goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
163,"{""dialogue_id"": ""163"", ""turns"": {""turn_id"": [""insurance_163_000"", ""insurance_163_001"", ""insurance_163_002"", ""insurance_163_003"", ""insurance_163_004"", ""insurance_163_005"", ""insurance_163_006"", ""insurance_163_007"", ""insurance_163_008"", ""insurance_163_009"", ""insurance_163_010"", ""insurance_163_011"", ""insurance_163_012"", ""insurance_163_013"", ""insurance_163_014"", ""insurance_163_015"", ""insurance_163_016"", ""insurance_163_017"", ""insurance_163_018"", ""insurance_163_019"", ""insurance_163_020"", ""insurance_163_021"", ""insurance_163_022"", ""insurance_163_023"", ""insurance_163_024"", ""insurance_163_025"", ""insurance_163_026"", ""insurance_163_027"", ""insurance_163_028"", ""insurance_163_029"", ""insurance_163_030"", ""insurance_163_031"", ""insurance_163_032"", ""insurance_163_033"", ""insurance_163_034"", ""insurance_163_035"", ""insurance_163_036"", ""insurance_163_037"", ""insurance_163_038"", ""insurance_163_039"", ""insurance_163_040"", ""insurance_163_041"", ""insurance_163_042"", ""insurance_163_043"", ""insurance_163_044"", ""insurance_163_045"", ""insurance_163_046"", ""insurance_163_047"", ""insurance_163_048"", ""insurance_163_049"", ""insurance_163_050"", ""insurance_163_051"", ""insurance_163_052"", ""insurance_163_053"", ""insurance_163_054"", ""insurance_163_055"", ""insurance_163_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance this is Cassie how may I help you?"", ""Yes hello Cassie I called last week to enquire about well here's the thing I'm going through a divorce."", ""I'm so sorry to hear that."", ""yes thank you it's quite the mess and I need to separate all of my stuff from my husband. I have a life insurance policy with you guys and I need to take my husband ex-husband I guess or soon to be ex-husband off of my policy as the beneficiary."", ""Absolutely I can help you with this. I went through a divorce last year as a matter of fact so I know first hand how stressful all of this."", ""Oh did you?"", ""so I know, I did, so I know first hand how stressful all of this can be. So let's get you settled."", ""Thank you Cassie you are so sweet."", ""No problem at all. So first let's get your account up. Do you have the account number for your policy?"", ""I can't find it actually with all the stupid paperwork I have in my house right now but I can give you my name or birth date or something?"", ""Yes we can do that. I'll probably also need to ask you some security questions to further verify."", ""That's alright."", ""Okay what's your name and birth date?"", ""The name is Tammy Opina and the birth date is eleven thirteen nineteen seventy five."", ""Is that Tammy with a y or an ie?"", ""Tammy with a y."", ""Okay and how do you spell Opina?"", ""o.p.i.n.a."", ""t.a.m.m.y. o.p.i.n.a."", ""Yes that's correct."", ""Alright and you said November thirteenth seventy five for your birth date correct?"", ""Yes that's correct."", ""Okay and I have a couple of security questions."", ""Alright."", ""What was the name of your first pet?"", ""mister Giggles."", ""I love that name ."", ""me too, although I can't take credit for it my sister named him."", ""Well she named it well."", ""I agree."", ""Okay and last question. What is the name of your favorite teacher?"", ""Marilyn Dumas she was my history teacher in high school."", ""Alright thank you very much Tammy."", ""#mhm."", ""Okay so I have Ron Opina as the beneficiary on your life insurance policy is that who you would like to remove?"", ""Yes it is Cassie."", ""Alright so I will remove him. This may take a minute sometimes it makes me go through some steps to remove someone."", ""No problem."", ""no it went right through okay that was easy enough."", ""It seems like the universe agrees with me ."", ""It seems so. Alright do you have another person that you would like to add as a beneficiary?"", ""m you know I haven't actually thought of that."", ""That's okay we don't have to do it today."", ""Can I call back next week or something when I've had more time to think about it?"", ""Yes ma'am that's fine."", ""Alright and what would I need from that person?"", ""You would need their full name and social security number."", ""Alright full name and social security number."", ""Yes ma'am."", ""Okay got it."", ""Alright Tammy is there anything else I can help you out with today?"", ""No no you have been an absolute charm though thank you very much."", ""You are very welcome Tammy. And I truly hope that all the best comes to you."", ""Thank you Cassie."", ""You're very welcome. Have a great day."", ""You as well. Bye bye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
164,"{""dialogue_id"": ""164"", ""turns"": {""turn_id"": [""insurance_164_000"", ""insurance_164_001"", ""insurance_164_002"", ""insurance_164_003"", ""insurance_164_004"", ""insurance_164_005"", ""insurance_164_006"", ""insurance_164_007"", ""insurance_164_008"", ""insurance_164_009"", ""insurance_164_010"", ""insurance_164_011"", ""insurance_164_012"", ""insurance_164_013"", ""insurance_164_014"", ""insurance_164_015"", ""insurance_164_016"", ""insurance_164_017"", ""insurance_164_018"", ""insurance_164_019"", ""insurance_164_020"", ""insurance_164_021"", ""insurance_164_022"", ""insurance_164_023"", ""insurance_164_024"", ""insurance_164_025"", ""insurance_164_026"", ""insurance_164_027"", ""insurance_164_028"", ""insurance_164_029"", ""insurance_164_030"", ""insurance_164_031"", ""insurance_164_032"", ""insurance_164_033"", ""insurance_164_034"", ""insurance_164_035"", ""insurance_164_036"", ""insurance_164_037"", ""insurance_164_038"", ""insurance_164_039"", ""insurance_164_040"", ""insurance_164_041"", ""insurance_164_042"", ""insurance_164_043"", ""insurance_164_044"", ""insurance_164_045"", ""insurance_164_046"", ""insurance_164_047"", ""insurance_164_048"", ""insurance_164_049"", ""insurance_164_050"", ""insurance_164_051"", ""insurance_164_052"", ""insurance_164_053"", ""insurance_164_054"", ""insurance_164_055"", ""insurance_164_056"", ""insurance_164_057"", ""insurance_164_058"", ""insurance_164_059"", ""insurance_164_060"", ""insurance_164_061"", ""insurance_164_062"", ""insurance_164_063"", ""insurance_164_064"", ""insurance_164_065"", ""insurance_164_066"", ""insurance_164_067"", ""insurance_164_068"", ""insurance_164_069""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning this is Rivertown Insurance, Karen speaking, how can I help you?"", ""I'm well thank you how are you?"", ""I'm very well thank you for asking."", ""Excellent."", ""How can I help you today?"", ""Well I have a bit of an issue with my billing."", ""oh okay well we can get thank figured out for you."", ""I sure hope so because I'm getting charged a lot more than I should be and my address is slightly wrong as well. Luckily I got the bill though."", ""Well at least you got the bill. You can also sign up for paperless payments where you can pay online and sign up for automatic payments if that interests you."", ""Oh I definitely am interested in that I just haven't gotten around to doing it but I figured that I should still change my address."", ""Oh yeah absolutely we still need your correct information. I can also sign you up for paperless and automatic billing today so you won't have to mess with it later."", ""Oh that would be excellent yeah thanks."", ""Okay so let's go anhead and get your address changed first. What's your account number?"", ""Account number or policy number?"", ""Account number."", ""Okay it's five two three."", ""five two three."", ""Oh no I'm sorry that's my policy number. You want the account number right?"", ""Yes that's right."", ""And that's the top number? Above the policy number?"", ""Exactly."", ""Okay I got it now. It's seven nine three six one seventeen."", ""seven nine three six one seventeen?"", ""#yep that's right."", ""mister Stevens?"", ""Yes that's me. Roger Stevens."", ""Okay so let's check on your address. In your account your address is listed as six thirty Waterbrooke Lane."", ""It's six forty Waterbrooke Lane."", ""Okay so I'll change the number from six thirty to six forty and the city, state and zip are all okay?"", ""Lindenberg New Hampshire four zero five two nine?"", ""Yes that's what we have as well."", ""Then yes that's all correct so just the house number."", ""Okay that is taken care of then."", ""Excellent thank you."", ""Absolutely it's my pleasure. So now do you want to change to paperless billing?"", ""Yes and automatic billing as well."", ""Alright great we can do that. You will need your bank routing number and account number do you have that with you?"", ""I can get it, hold on while I get my check book."", ""Alright now problem take your time."", ""Alright I have it. So you need the routing number and checking number?"", ""Yes if you want your money taken from your checking account."", ""Yes I think that's the best. It's been awhile since I've had to do this so remind me the first number on the check in my account number?"", ""No the first number is the routing number for you bank and the second number is your checking account number."", ""Oh alright cool. Okay so my routing number is six two four three six nine."", ""#whoa can you read the numbers a little slower please?"", ""Oh sure I'm sorry I was just rattling them off. Okay so take two six two four three six nine seven eight one twenty three."", ""Alright and the checking number?"", ""Seventeen four nine three seventeen two zero four five."", ""Alright so let me just confirm these numbers with you. Routing number six two four three six nine seven eight one twenty three and checking number Seventeen four nine three seventeen two zero four five."", ""Those all sound correct yes."", ""Great so I will set that up for you and you will receive a confirmation email shortly. Let me make sure the email address you have on file with us is correct."", ""Oh yeah I actually need to update that with you as well."", ""Okay so the email we have now is r.stevens at gmail dot com."", ""Oh that's actually correct maybe I already updated it."", ""Possibly."", ""So you definitely have the r.stevens at gmail dot com address?"", ""Yes sir."", ""Alright so that's okay then. So now I would like to get set up for automatic billing."", ""I can take care of it for you right now if you'd like."", ""Okay yeah that would be great."", ""Alright so let me get that taken care of for you. Alright you're all set up for paperless billing and automatic payment."", ""Great thanks so much. And when each month will I be charged?"", ""The payment is charged on the first of every month but it may take a couple of days to actually come out of your account especially if the first falls on a weekend."", ""Alright so first of every month but won't come out of my account for a couple of days."", ""Yes possibly."", ""Alright no problem."", ""Is there anything else you would like to take care of today?"", ""No no that's all I needed. Thank you very much."", ""You're very welcome. Have a great day mister Stevens."", ""You as well.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""ReportBillingIssue""], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
165,"{""dialogue_id"": ""165"", ""turns"": {""turn_id"": [""insurance_165_000"", ""insurance_165_001"", ""insurance_165_002"", ""insurance_165_003"", ""insurance_165_004"", ""insurance_165_005"", ""insurance_165_006"", ""insurance_165_007"", ""insurance_165_008"", ""insurance_165_009"", ""insurance_165_010"", ""insurance_165_011"", ""insurance_165_012"", ""insurance_165_013"", ""insurance_165_014"", ""insurance_165_015"", ""insurance_165_016"", ""insurance_165_017"", ""insurance_165_018"", ""insurance_165_019"", ""insurance_165_020"", ""insurance_165_021"", ""insurance_165_022"", ""insurance_165_023"", ""insurance_165_024"", ""insurance_165_025"", ""insurance_165_026"", ""insurance_165_027"", ""insurance_165_028"", ""insurance_165_029"", ""insurance_165_030"", ""insurance_165_031"", ""insurance_165_032"", ""insurance_165_033"", ""insurance_165_034"", ""insurance_165_035"", ""insurance_165_036"", ""insurance_165_037"", ""insurance_165_038"", ""insurance_165_039"", ""insurance_165_040"", ""insurance_165_041"", ""insurance_165_042"", ""insurance_165_043"", ""insurance_165_044"", ""insurance_165_045"", ""insurance_165_046"", ""insurance_165_047"", ""insurance_165_048"", ""insurance_165_049"", ""insurance_165_050"", ""insurance_165_051"", ""insurance_165_052"", ""insurance_165_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance this is Charlotte how can I help you?"", ""I need to change my address with you, again."", ""Okay sure I will be happy to help you."", ""I sure hope so because this is like the fourth time I've called to change my address. You all cannot seem to get my address correct."", ""Oh no, I am sorry about that, so let's try to fix that for you."", ""That would nice."", ""First let me get your account information."", ""Well that won't work will it if you have my wrong address."", ""I can look it up by other information."", ""Okay whatever, I guess you know more about this stuff than me."", ""What is your name?"", ""Cheryl Lane."", ""Can you spell that please?"", ""Oh #jeez alright. c.h.e.r.y.l. for Cheryl and l.a.n.e. for Lane."", ""Thank you miss Lane."", ""#mhm."", ""And what."", ""Actually it's missus Lane."", ""Oh I'm sorry, missus Lane. missus Lane what is your account number?"", ""Well I don't remember that."", ""Okay what is your date of birth?"", ""four twenty seventy."", ""four twenty seventy?"", ""Yes."", ""Okay let me check your account."", ""Alright."", ""The address listed on your account in nineteen nineteen Waterbrooke Court Hillsboro Iowa seven two nine three six."", ""No no no that is not correct. I have not lived there for three years. I don't know why you still have that address."", ""Okay so let me update it for you. What is your current address?"", ""two zero nine Menoken Way Hillsboro Iowa."", ""And with the same zip code? seven two nine three six?"", ""Yes."", ""Okay so let me confirm your address with you."", ""Yes please."", ""two zero nine Menoken Way Hillsboro Iowa seven two nine three six. Is that correct?"", ""Yes, that's correct. And I hope to sticks this time."", ""Well it's updated in the same as we are speaking so it should be. However, if for some reason you get contact from us with a wrong address call us again and we will look into it again. I have made a note in your account about this."", ""I hope I don't have to call back."", ""I hope so too missus Lane but just in case. It could have been a problem with the system before. We did have an update with our system recently because there were some glitches."", ""Yeah that may have been the case then because it was just weird that my address just wasn't updated."", ""Yeah that does seem weird."", ""Because all of my calls have been like this one."", ""To update your address?"", ""Yes. Where the agent updates it in real time and confirms it with me but I keep not getting letters or notices or they come with change of address on them."", ""Well hopefully it was just the system then and the update took care of that glitch."", ""I hope so too."", ""Is there anything else I can help you with?"", ""No I think I'm good now, hopefully."", ""Well you can always contact us anytime for anything you need help with."", ""Thank you very much. All of the agents I've spoken with have been very nice."", ""Well we appreciate the kind words. Thank you very much missus Lane. I hope you have a good day."", ""You as well."", ""Goodbye."", ""Bye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
166,"{""dialogue_id"": ""166"", ""turns"": {""turn_id"": [""insurance_166_000"", ""insurance_166_001"", ""insurance_166_002"", ""insurance_166_003"", ""insurance_166_004"", ""insurance_166_005"", ""insurance_166_006"", ""insurance_166_007"", ""insurance_166_008"", ""insurance_166_009"", ""insurance_166_010"", ""insurance_166_011"", ""insurance_166_012"", ""insurance_166_013"", ""insurance_166_014"", ""insurance_166_015"", ""insurance_166_016"", ""insurance_166_017"", ""insurance_166_018"", ""insurance_166_019"", ""insurance_166_020"", ""insurance_166_021"", ""insurance_166_022"", ""insurance_166_023"", ""insurance_166_024"", ""insurance_166_025"", ""insurance_166_026"", ""insurance_166_027"", ""insurance_166_028"", ""insurance_166_029"", ""insurance_166_030"", ""insurance_166_031"", ""insurance_166_032"", ""insurance_166_033"", ""insurance_166_034"", ""insurance_166_035"", ""insurance_166_036"", ""insurance_166_037"", ""insurance_166_038"", ""insurance_166_039"", ""insurance_166_040"", ""insurance_166_041"", ""insurance_166_042"", ""insurance_166_043"", ""insurance_166_044"", ""insurance_166_045"", ""insurance_166_046"", ""insurance_166_047"", ""insurance_166_048"", ""insurance_166_049"", ""insurance_166_050"", ""insurance_166_051"", ""insurance_166_052"", ""insurance_166_053"", ""insurance_166_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, my name is Yasmeen, may I have your name please?"", ""Hi, yes, my name is Alana Kirby."", ""How can I help you today Miss Kirby?"", ""Yes, I was billed twice this month, and I need to see what's going on."", ""Sure, may I have your account number please?"", ""#Uh yeah sure, hang on."", ""Okay."", ""#Um I have last month's statement here. Let me see. It's Are you ready?"", ""Yes, go ahead please."", ""#Uh okay. It's five five nine two two nine three five."", ""Okay Miss Kirby. For verification purposes may I have your date of birth?"", ""Sure, it's four twenty-four ninety eight."", ""Thank you. Miss Kirby you said you were billed twice this month, is that correct?"", ""Yea."", ""Miss Kirby, our records indicate that your first attempt at payment on the second of the month did not go through, and that payment was made on the fifth for the amount of eighty-three dollars and eighty-four cents."", ""No, no. No th- that's wrong. I was billed in my checking acount the first time, and you guys took out the money, then you billed my credit card and took it out of there too."", ""#Hm, let me see here."", ""The money was taken out of my checking account on the fourth, and on the fifth from my credit card."", ""Okay, well hang on. Let me see. I have to go to another screen and check something. Okay I see what happened."", ""What?"", ""Miss Kirby, apparently when we attempted to collect on the second, your bank refused the payment. So our system went to your secondary form of payment, which was your credit card."", ""Yes, but you guys got my money twice. If you got paid why did you get paid again?"", ""I believe the bank released the funds to us a couple days later, and it must've not had registered in our system that we got paid before it billed your credit card the following day."", ""So can you fix this or what?"", ""Yes, ma'am Miss Kirby. I can take care of that for you immediately."", ""Okay, great. Thanks. I'm glad I caught it, or else you would have just kept my money."", ""No Miss Kirby, our system would have caught it, most likely at the end of the month when they do a reconciliation, and you would have been issued a refund."", ""Oh, okay. Well that's good. It's hard to believe though."", ""No, no, they're pretty good about things like that."", ""It seems like there's a glitch in your system and they need to fix it."", ""I believe it was on your bank's end. I would definitely call your bank and see what happened there also."", ""I'm going to, right after I hang up with you."", ""Miss Kirby, where would you like for me to issue a refund? To your credit card, or your checking account?"", ""My credit card please."", ""Okay, I can do that."", ""Do you need my credit card number?"", ""No, I don't. I have the last four digits are five four five four?"", ""Hang on, I have to look. #Um wait a minute."", ""Sure."", ""It's in my wallet in my purse, I have to grab it from the other room. I'll be right back."", ""Sure, take your time."", ""Okay, I'm back. #Um let me see here. Okay, yes, five four five four, that's the one."", ""Okay Miss Kirby, I'm issuing you a credit to your card right now."", ""Great, thanks. Whew, I was worried there for a minute. I was wondering what happened."", ""Yes Miss Kirby, I would be too."", ""[Laughter] I'm glad I caught that."", ""Okay Miss Kirby, I've issued you a credit for eighty three dollars and eighty-four cents."", ""Awesome."", ""Miss Kirby, is there anything else I can do for you today?"", ""Nope, that's it. Thanks."", ""You're welcome Miss Kirby."", ""Bye now."", ""Have a good rest of your day."", ""You too."", ""Bye now.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
167,"{""dialogue_id"": ""167"", ""turns"": {""turn_id"": [""insurance_167_000"", ""insurance_167_001"", ""insurance_167_002"", ""insurance_167_003"", ""insurance_167_004"", ""insurance_167_005"", ""insurance_167_006"", ""insurance_167_007"", ""insurance_167_008"", ""insurance_167_009"", ""insurance_167_010"", ""insurance_167_011"", ""insurance_167_012"", ""insurance_167_013"", ""insurance_167_014"", ""insurance_167_015"", ""insurance_167_016"", ""insurance_167_017"", ""insurance_167_018"", ""insurance_167_019"", ""insurance_167_020"", ""insurance_167_021"", ""insurance_167_022"", ""insurance_167_023"", ""insurance_167_024"", ""insurance_167_025"", ""insurance_167_026"", ""insurance_167_027"", ""insurance_167_028"", ""insurance_167_029"", ""insurance_167_030"", ""insurance_167_031"", ""insurance_167_032"", ""insurance_167_033"", ""insurance_167_034"", ""insurance_167_035"", ""insurance_167_036"", ""insurance_167_037"", ""insurance_167_038"", ""insurance_167_039"", ""insurance_167_040"", ""insurance_167_041"", ""insurance_167_042"", ""insurance_167_043"", ""insurance_167_044"", ""insurance_167_045"", ""insurance_167_046"", ""insurance_167_047"", ""insurance_167_048"", ""insurance_167_049"", ""insurance_167_050"", ""insurance_167_051"", ""insurance_167_052"", ""insurance_167_053"", ""insurance_167_054"", ""insurance_167_055"", ""insurance_167_056""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""yes I have an existing policy with Rivertown and I had a few questions about a homeowner's policy. You offer that right?"", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment."", ""my name is Buther Lothy."", ""Okay missus Lothy can you spell your last name for me please?"", ""Could you provide me with your policy number?"", ""#Yep I've got that right here, you ready?"", ""Yes."", ""Four three nine six seven three nine five."", ""Okay, let me repeat that back to you, Four three nine six seven three nine five?"", ""You missed a three."", ""-oh one more time please."", ""Four three nine six seven three nine five."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Just to verify, you said it should be L.o.t.h.y?"", ""Yes."", ""Let me draft that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We really appreciate your business, so do you know which policy you would be interested in quoting?"", ""Yes."", ""Sure, I would be delightful to do that."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, missus Lothy. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be April second, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure missus Lothy If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""You have really serve me better today."", ""Your choice is our priority."", ""#whao, thanks."", ""Bye."", ""Thank you bye."", ""#mhm, you made my day."", ""#whew, that is the reason we were here to serve you better."", ""Thank you."", ""Thank you ma."", ""Bye."", ""Bye bye ma."", ""Thanks bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
168,"{""dialogue_id"": ""168"", ""turns"": {""turn_id"": [""insurance_168_000"", ""insurance_168_001"", ""insurance_168_002"", ""insurance_168_003"", ""insurance_168_004"", ""insurance_168_005"", ""insurance_168_006"", ""insurance_168_007"", ""insurance_168_008"", ""insurance_168_009"", ""insurance_168_010"", ""insurance_168_011"", ""insurance_168_012"", ""insurance_168_013"", ""insurance_168_014"", ""insurance_168_015"", ""insurance_168_016"", ""insurance_168_017"", ""insurance_168_018"", ""insurance_168_019"", ""insurance_168_020"", ""insurance_168_021"", ""insurance_168_022"", ""insurance_168_023"", ""insurance_168_024"", ""insurance_168_025"", ""insurance_168_026"", ""insurance_168_027"", ""insurance_168_028"", ""insurance_168_029"", ""insurance_168_030"", ""insurance_168_031"", ""insurance_168_032"", ""insurance_168_033"", ""insurance_168_034"", ""insurance_168_035"", ""insurance_168_036"", ""insurance_168_037"", ""insurance_168_038"", ""insurance_168_039"", ""insurance_168_040"", ""insurance_168_041"", ""insurance_168_042"", ""insurance_168_043"", ""insurance_168_044"", ""insurance_168_045"", ""insurance_168_046""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning! This is Joe. Thank you for calling Rivertown Insurance. How can I help you today?"", ""#Uh, I want to cancel my policy. Is this the right number to do that?"", ""Yes. I can help you with that. Do you have your account number?"", ""#Um, no."", ""Well, we can verify your identity another way. Can I get your name?"", ""Abby Normal."", ""Great, thanks Abby."", ""No problem."", ""And your date of birth?"", ""April first, nineteen ninety."", ""Thank you. Now I will need your phone number."", ""Which one? Oh! I just found my account number."", ""Okay. What is your account number?"", ""It's five four one two, six three, seven one"", ""Okay. Thanks for that."", ""No problem."", ""Thanks for verifying your identity, now what can I do for you?"", ""I need to cancel my renter's policy. I bought a house and I don't need it anymore."", ""Wow! That's exciting! I can help you with that."", ""Yes. I'm so excited. It's my first house."", ""Congratulations! Let's get your renter insurance canceled right away."", ""Okay. Thanks."", ""Okay Abby. I've canceled your renter's insurance and you're gonna get some money back."", ""Yay."", ""Yes. They will prorate this month and since you pay a month in advance you will be refunded for that too."", ""How will they pay me?"", ""You'll receive a check in the mail within seven to ten days."", ""Sounds good."", ""Before you go, Abby, have you looked into home owner's insurance yet?"", ""Yep. Property taxes and insurance are already included in my house payment."", ""Okay. #Um, if you'd like to compare rates, I'd be glad to help you."", ""Maybe in a couple of months. I just don't have the time to go through the numbers today."", ""Of course."", ""Could you call me back in a couple of months? I'll be ready to discuss rates by then."", ""Absolutely we can. #Um, I'll just put a note in your file and someone will call you then."", ""That's perfect. I just don't have time right now with packing and moving and stuff."", ""I understand. We'd be glad to show you our great rates for homeowners."", ""Okay."", ""Is there anything else I can assist you with today?"", ""When you call back, I'd like to talk about bundling my car insurance and house insurance."", ""Oh. Super. I'll just, put that, in the notes of our conversation."", ""Okay, good."", ""Well, it was nice speaking to you today, Abby. Is there anything else I can do?"", ""No, not today. I appreciate your help."", ""It was my pleasure. I hope you have a good rest of your day."", ""Thank you. You too. Good bye."", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
169,"{""dialogue_id"": ""169"", ""turns"": {""turn_id"": [""insurance_169_000"", ""insurance_169_001"", ""insurance_169_002"", ""insurance_169_003"", ""insurance_169_004"", ""insurance_169_005"", ""insurance_169_006"", ""insurance_169_007"", ""insurance_169_008"", ""insurance_169_009"", ""insurance_169_010"", ""insurance_169_011"", ""insurance_169_012"", ""insurance_169_013"", ""insurance_169_014"", ""insurance_169_015"", ""insurance_169_016"", ""insurance_169_017"", ""insurance_169_018"", ""insurance_169_019"", ""insurance_169_020"", ""insurance_169_021"", ""insurance_169_022"", ""insurance_169_023"", ""insurance_169_024"", ""insurance_169_025"", ""insurance_169_026"", ""insurance_169_027"", ""insurance_169_028"", ""insurance_169_029"", ""insurance_169_030"", ""insurance_169_031"", ""insurance_169_032"", ""insurance_169_033"", ""insurance_169_034"", ""insurance_169_035"", ""insurance_169_036"", ""insurance_169_037"", ""insurance_169_038"", ""insurance_169_039"", ""insurance_169_040"", ""insurance_169_041"", ""insurance_169_042"", ""insurance_169_043"", ""insurance_169_044"", ""insurance_169_045"", ""insurance_169_046"", ""insurance_169_047"", ""insurance_169_048"", ""insurance_169_049"", ""insurance_169_050"", ""insurance_169_051"", ""insurance_169_052"", ""insurance_169_053"", ""insurance_169_054"", ""insurance_169_055"", ""insurance_169_056"", ""insurance_169_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Shun speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my last name."", ""Okay, yes I can help you with any update. could I first get your full name also with your policy number please?"", ""Sure."", ""That's fine, we can proceed from there."", ""one moment."", ""Take your time ma."", ""#let me check for the policy number."", ""take your time ma."", ""Okay, you ready?"", ""Yes ma, proceed."", ""my name is Bukole Yum."", ""Okay mister Yum."", ""#Um, it's Miss Yum point of correction."", ""That's no problem Miss Yum."", ""Y.u.m I think it is misspelled on my account as Yumm."", ""Could you help provide your with your policy number?"", ""#mhm I've got that right here with me, you ready?"", ""Yes sir."", ""Three zero four nine nine six two three."", ""Okay, let me repeat that back to you, three zero four nine nine six two three?"", ""Very correct."", ""-oh one more time please."", ""Three zero four nine nine six two three."", ""Okay, thank you Miss Yum."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Samuel."", ""And the last four digits of your social security number?"", ""Seven nine zero one."", ""-huh pretty good. Okay, let me go ahead and update your last name real quick."", ""Okay."", ""Just to verify, you said it should be Y.u.m. and not Y.u.m.m?"", ""That's correct."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""Nothing for now."", ""If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, Miss Yum. anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be July first."", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No. I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure Miss Yum. If you have any further questions please do not hesitate to call, okay?"", ""Okay, Beautiful."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm, you made my day."", ""#whew, that is the reason we were here to serve you better."", ""Thank you."", ""Thank you ma."", ""Bye."", ""Bye bye ma."", ""Thanks bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
170,"{""dialogue_id"": ""170"", ""turns"": {""turn_id"": [""insurance_170_000"", ""insurance_170_001"", ""insurance_170_002"", ""insurance_170_003"", ""insurance_170_004"", ""insurance_170_005"", ""insurance_170_006"", ""insurance_170_007"", ""insurance_170_008"", ""insurance_170_009"", ""insurance_170_010"", ""insurance_170_011"", ""insurance_170_012"", ""insurance_170_013"", ""insurance_170_014"", ""insurance_170_015"", ""insurance_170_016"", ""insurance_170_017"", ""insurance_170_018"", ""insurance_170_019"", ""insurance_170_020"", ""insurance_170_021"", ""insurance_170_022"", ""insurance_170_023"", ""insurance_170_024"", ""insurance_170_025"", ""insurance_170_026"", ""insurance_170_027"", ""insurance_170_028"", ""insurance_170_029"", ""insurance_170_030"", ""insurance_170_031"", ""insurance_170_032"", ""insurance_170_033"", ""insurance_170_034"", ""insurance_170_035"", ""insurance_170_036"", ""insurance_170_037"", ""insurance_170_038"", ""insurance_170_039"", ""insurance_170_040"", ""insurance_170_041"", ""insurance_170_042"", ""insurance_170_043"", ""insurance_170_044"", ""insurance_170_045"", ""insurance_170_046"", ""insurance_170_047"", ""insurance_170_048"", ""insurance_170_049"", ""insurance_170_050"", ""insurance_170_051"", ""insurance_170_052"", ""insurance_170_053"", ""insurance_170_054"", ""insurance_170_055"", ""insurance_170_056"", ""insurance_170_057"", ""insurance_170_058"", ""insurance_170_059"", ""insurance_170_060"", ""insurance_170_061"", ""insurance_170_062"", ""insurance_170_063"", ""insurance_170_064"", ""insurance_170_065"", ""insurance_170_066"", ""insurance_170_067"", ""insurance_170_068"", ""insurance_170_069"", ""insurance_170_070"", ""insurance_170_071"", ""insurance_170_072"", ""insurance_170_073"", ""insurance_170_074"", ""insurance_170_075"", ""insurance_170_076"", ""insurance_170_077"", ""insurance_170_078"", ""insurance_170_079"", ""insurance_170_080"", ""insurance_170_081"", ""insurance_170_082""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Ezekiel speaking, how can I help you?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right with me."", ""That's good."", ""one moment."", ""my name is Jordy Harick."", ""Okay Mr.Jordy."", ""Good."", ""Can I kindly request for your security number?"", ""#Yay, here we go nine nine four six three eight two five."", ""Okay, let me repeat that back to you, nine nine four six three eight two five?"", ""Correct."", ""-oh one more time please."", ""nine nine four six three eight two five."", ""Okay, thank you mister Jordy I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your childhood boy friend name for me please?"", ""Sure.Daniel."", ""Can you assist me with the last four digits of your social security number?"", ""Two two zero one."", ""-oh very good."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me draft that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We really appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Shoot I wrote it down, let me find it. Found it."", ""Take your time."", ""Nowaday very slow these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home preferred if I'm not mistaken."", ""That's correct, yep, you got it mister Jordy."", ""Seemed the best option for me for now."", ""Yes sir, okay the annual premium for a home preferred policy would be one thousand and five hundred dollars per year."", ""Good."", ""This we also have a complete policy includes our highest coverage and that comes with lowest deductibles, it's a great policy that goes for two thousand dollars yearly."", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""I should've stopped some years ago but I have to let time get away from me."", ""I'm right there with you. ."", ""Time fly's ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Jordy I'm glad to hear we might be able to help you save some money."", ""#huh every little bit helps these days."", ""Yes sir, it does. #eee."", ""So do you think you could email me that quote of all our policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is jordyricky at gmail dot com."", ""On it, the gmail is easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""I like the simplicity of the gmail for me."", ""#yep, good for easy access."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Jordy. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, am enjoying the conversion with you."", ""The pleasure is mine Sir."", ""Could you tell me when my auto policy premium is due so as to upgrade to the best policy to once talked about?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be May three rd, I could attach a copy to the email also with our policies, if you don't mind?"", ""Awesome."", ""No problem, is there anything else I can help you with this morning?"", ""No Sir, I think that covers it for now. I really appreciate all your help."", ""#Whao, it's my pleasure mister Jordy speaking with you this morning, If you have any further questions please do not draw back to relate it to me, okay?"", ""Great."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm, nice speaking with you Sir."", ""Thank you for your time Sir."", ""Thanks so much."", ""Your choice is our priority."", ""#whew, thanks."", ""Bye bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
171,"{""dialogue_id"": ""171"", ""turns"": {""turn_id"": [""insurance_171_000"", ""insurance_171_001"", ""insurance_171_002"", ""insurance_171_003"", ""insurance_171_004"", ""insurance_171_005"", ""insurance_171_006"", ""insurance_171_007"", ""insurance_171_008"", ""insurance_171_009"", ""insurance_171_010"", ""insurance_171_011"", ""insurance_171_012"", ""insurance_171_013"", ""insurance_171_014"", ""insurance_171_015"", ""insurance_171_016"", ""insurance_171_017"", ""insurance_171_018"", ""insurance_171_019"", ""insurance_171_020"", ""insurance_171_021"", ""insurance_171_022"", ""insurance_171_023"", ""insurance_171_024"", ""insurance_171_025"", ""insurance_171_026"", ""insurance_171_027"", ""insurance_171_028"", ""insurance_171_029"", ""insurance_171_030"", ""insurance_171_031"", ""insurance_171_032"", ""insurance_171_033"", ""insurance_171_034"", ""insurance_171_035"", ""insurance_171_036"", ""insurance_171_037"", ""insurance_171_038"", ""insurance_171_039"", ""insurance_171_040"", ""insurance_171_041"", ""insurance_171_042"", ""insurance_171_043"", ""insurance_171_044"", ""insurance_171_045"", ""insurance_171_046"", ""insurance_171_047"", ""insurance_171_048"", ""insurance_171_049"", ""insurance_171_050"", ""insurance_171_051"", ""insurance_171_052"", ""insurance_171_053"", ""insurance_171_054"", ""insurance_171_055"", ""insurance_171_056"", ""insurance_171_057"", ""insurance_171_058"", ""insurance_171_059"", ""insurance_171_060"", ""insurance_171_061"", ""insurance_171_062"", ""insurance_171_063"", ""insurance_171_064"", ""insurance_171_065"", ""insurance_171_066"", ""insurance_171_067"", ""insurance_171_068"", ""insurance_171_069"", ""insurance_171_070"", ""insurance_171_071"", ""insurance_171_072"", ""insurance_171_073"", ""insurance_171_074"", ""insurance_171_075"", ""insurance_171_076"", ""insurance_171_077"", ""insurance_171_078"", ""insurance_171_079"", ""insurance_171_080"", ""insurance_171_081"", ""insurance_171_082"", ""insurance_171_083"", ""insurance_171_084"", ""insurance_171_085"", ""insurance_171_086"", ""insurance_171_087"", ""insurance_171_088"", ""insurance_171_089"", ""insurance_171_090"", ""insurance_171_091"", ""insurance_171_092"", ""insurance_171_093"", ""insurance_171_094"", ""insurance_171_095"", ""insurance_171_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Helen speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could be of help to me out to add up to my current policy."", ""Yes, could I first get your first nameand last name also with your policy number please?"", ""Sure, yes, right away."", ""That's fine, we can proceed from there."", ""just let me get my myself ready, I had to stop a Netflix video."", ""That's no problem, enjoyment is necessary sometimes?"", ""you get the point."", ""we work and also play."", ""Okay, you ready?"", ""Yes."", ""my name is Grace Wayne."", ""Okay, here we go."", ""Okay."", ""just give me few seconds to check your account."", ""No problem."", ""Could you please help me with your policy number?"", ""#mhm, okay."", ""Yes Ma."", ""Nine two two eight four one zero four."", ""Okay, let me repeat that back to you, nine two two eight four one zero four."", ""Correct."", ""-oh a moment please?"", ""Okay."", ""On your account right now."", ""No problem."", ""Okay, one last thing, could you please verify yourbate of birth for me please?"", ""Sure, sixth of June nineteen eighty five."", ""And the last four digits of your social security number?"", ""seven one one three."", ""-huh pretty good. Okay, let me go ahead and update your middle name real quick, give me a second."", ""sure."", ""Right in your account."", ""Am here with you."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Laughter."", ""Yes Ma."", ""."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""So do you know which policy you would be interested in signing up for?"", ""Sure I wrote it down, let me find it. Found it."", ""Take your time."", ""Got it right here."", ""I understand."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister Grace."", ""Seemed the best option for me."", ""Okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Grace, I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""It does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is waynegraceeight nine at gmail dot com."", ""Got it, so easy enough."", ""#yep, I had to create a shorter email address years ago for easy remembrance. ."", ""great decision."", ""Everyone love an easy life, am I right."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Awesome."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Grace. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be April first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No, I think that covers it for now. I really appreciate all your help."", ""My pleasure mister Grace. If you have any further questions please do not hesitate to call."", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye."", ""And enjoy the rest of your day."", ""Thank you."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
172,"{""dialogue_id"": ""172"", ""turns"": {""turn_id"": [""insurance_172_000"", ""insurance_172_001"", ""insurance_172_002"", ""insurance_172_003"", ""insurance_172_004"", ""insurance_172_005"", ""insurance_172_006"", ""insurance_172_007"", ""insurance_172_008"", ""insurance_172_009"", ""insurance_172_010"", ""insurance_172_011"", ""insurance_172_012"", ""insurance_172_013"", ""insurance_172_014"", ""insurance_172_015"", ""insurance_172_016"", ""insurance_172_017"", ""insurance_172_018"", ""insurance_172_019"", ""insurance_172_020"", ""insurance_172_021"", ""insurance_172_022"", ""insurance_172_023"", ""insurance_172_024"", ""insurance_172_025"", ""insurance_172_026"", ""insurance_172_027"", ""insurance_172_028"", ""insurance_172_029"", ""insurance_172_030"", ""insurance_172_031"", ""insurance_172_032"", ""insurance_172_033"", ""insurance_172_034"", ""insurance_172_035"", ""insurance_172_036"", ""insurance_172_037"", ""insurance_172_038"", ""insurance_172_039"", ""insurance_172_040"", ""insurance_172_041"", ""insurance_172_042"", ""insurance_172_043"", ""insurance_172_044"", ""insurance_172_045"", ""insurance_172_046"", ""insurance_172_047"", ""insurance_172_048"", ""insurance_172_049"", ""insurance_172_050"", ""insurance_172_051"", ""insurance_172_052"", ""insurance_172_053"", ""insurance_172_054"", ""insurance_172_055"", ""insurance_172_056"", ""insurance_172_057"", ""insurance_172_058"", ""insurance_172_059"", ""insurance_172_060"", ""insurance_172_061"", ""insurance_172_062"", ""insurance_172_063"", ""insurance_172_064"", ""insurance_172_065"", ""insurance_172_066"", ""insurance_172_067"", ""insurance_172_068"", ""insurance_172_069"", ""insurance_172_070"", ""insurance_172_071"", ""insurance_172_072"", ""insurance_172_073"", ""insurance_172_074"", ""insurance_172_075"", ""insurance_172_076"", ""insurance_172_077"", ""insurance_172_078"", ""insurance_172_079"", ""insurance_172_080"", ""insurance_172_081"", ""insurance_172_082"", ""insurance_172_083"", ""insurance_172_084"", ""insurance_172_085"", ""insurance_172_086"", ""insurance_172_087"", ""insurance_172_088"", ""insurance_172_089""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Christopher speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my first name."", ""Okay, yes I can help you with any update. could I get your full name also with your policy number?"", ""Sure, yes, I've got it with me."", ""That's fine, we can proceed from there."", ""one moment."", ""Take your time."", ""Okay, you ready?"", ""Yes, go on."", ""my name is Julius Harry."", ""Okay mister Julius If am right?"", ""#Um, it's good that way."", ""Could you help provide your with your policy number?"", ""#mhm I've got that right here can we move on?"", ""Yes sir we can."", ""Eight two nine two one zero zero three."", ""Okay, let me repeat that back to you, eight two nine two one zero zero three?"", ""Very correct."", ""-oh one more time please."", ""Eight two nine two one zero zero three."", ""Okay, thank you mister Juius, hold on please, am on your account."", ""No problem."", ""Okay, one last thing, could you please verify your date of birth?"", ""Sure, third of October nineteen eighty two."", ""And the last four digits of your social security number?"", ""Seven four nine three."", ""-huh pretty good."", ""sure."", ""Very good."", ""Awesome."", ""I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to stop a pet basic insurance to it."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""-oh hello sorry I was taking to one my cousins that just stepped in."", ""Take your time ma."", ""#yep.its quite some time now I set my eyes on her."", ""#whao take your time ma."", ""#yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second.am sure I wrote it down, let me find it. #found it."", ""Take your time."", ""We easily forget this days things ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called petcare preferred if I'm not mistaken."", ""That's correct, great choice mister Julius."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've stopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay MrJulius am glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is juliusharryzero zero one at yahoo dot com."", ""Got it, so easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that same mistake, don't we?"", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Julius, Is there anything else I could help you with today?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem."", ""Sure, thanks for all your help."", ""It's my pleasure."", ""Yeah sure, great."", ""No problem, is there anything else I can help you with?"", ""No, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Julius. If you have any further questions please do not hesitate to call, okay?"", ""Okay, that is great."", ""Thank you for being a valued customer of Rivertown Insurance. Do have a nice day ahead."", ""#mhm, you made my day."", ""#whew, that is the reason we were here to serve you better."", ""Thank you."", ""Thank you, ma."", ""Bye."", ""Bye bye, ma!"", ""Thanks, bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
173,"{""dialogue_id"": ""173"", ""turns"": {""turn_id"": [""insurance_173_000"", ""insurance_173_001"", ""insurance_173_002"", ""insurance_173_003"", ""insurance_173_004"", ""insurance_173_005"", ""insurance_173_006"", ""insurance_173_007"", ""insurance_173_008"", ""insurance_173_009"", ""insurance_173_010"", ""insurance_173_011"", ""insurance_173_012"", ""insurance_173_013"", ""insurance_173_014"", ""insurance_173_015"", ""insurance_173_016"", ""insurance_173_017"", ""insurance_173_018"", ""insurance_173_019"", ""insurance_173_020"", ""insurance_173_021"", ""insurance_173_022"", ""insurance_173_023"", ""insurance_173_024"", ""insurance_173_025"", ""insurance_173_026"", ""insurance_173_027"", ""insurance_173_028"", ""insurance_173_029"", ""insurance_173_030"", ""insurance_173_031"", ""insurance_173_032"", ""insurance_173_033"", ""insurance_173_034"", ""insurance_173_035"", ""insurance_173_036"", ""insurance_173_037"", ""insurance_173_038"", ""insurance_173_039"", ""insurance_173_040"", ""insurance_173_041"", ""insurance_173_042"", ""insurance_173_043"", ""insurance_173_044"", ""insurance_173_045"", ""insurance_173_046"", ""insurance_173_047"", ""insurance_173_048"", ""insurance_173_049"", ""insurance_173_050"", ""insurance_173_051"", ""insurance_173_052"", ""insurance_173_053"", ""insurance_173_054"", ""insurance_173_055"", ""insurance_173_056"", ""insurance_173_057"", ""insurance_173_058"", ""insurance_173_059"", ""insurance_173_060"", ""insurance_173_061"", ""insurance_173_062"", ""insurance_173_063"", ""insurance_173_064"", ""insurance_173_065"", ""insurance_173_066"", ""insurance_173_067"", ""insurance_173_068"", ""insurance_173_069"", ""insurance_173_070"", ""insurance_173_071"", ""insurance_173_072"", ""insurance_173_073"", ""insurance_173_074"", ""insurance_173_075"", ""insurance_173_076"", ""insurance_173_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Lily speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could be of help to me make some changes on my name."", ""Okay, yes I can help you with any update. could I first get your name also with your policy number please?"", ""Sure, yes, I've got it here one second."", ""That's fine."", ""my name is Tyler Smith."", ""Okay Mr.Smith, I don't mind you spelling your first?"", ""T.y.l.e.r. I think it is misspelled on my account as T.i.l.l.e.r."", ""That's no problem mister smith, I will be glad to correct that for you just give me few seconds to check your account."", ""Relax."", ""Could you please help me with your policy number?"", ""Right here."", ""Yes sir."", ""Three seven three five two eight nine two."", ""Okay, let me repeat that back you Three seven three five two eight nine two."", ""You missed a three."", ""-oh one more time please."", ""Three seven three five two eight nine two."", ""Okay, thank you mister Smith. I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Henry."", ""And the last four digits of your social security number?"", ""Six one two one."", ""-huh pretty good. Okay, let me go ahead and update your last name real quick, give me three second."", ""sure."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Laughter."", ""Yes sir."", ""."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in signing up for?"", ""sure one second. Sure I wrote it down, let me find it. Found it."", ""Take your time."", ""Slow as molasses these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice Mr.Stone."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've stopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Smith I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is osteenstone at gmail dot com."", ""Got it, so easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that same mistake, don't we?"", ""You live, to learn everyday, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, Mr.smith."", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye."", ""Thanks."", ""You are welcome.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
174,"{""dialogue_id"": ""174"", ""turns"": {""turn_id"": [""insurance_174_000"", ""insurance_174_001"", ""insurance_174_002"", ""insurance_174_003"", ""insurance_174_004"", ""insurance_174_005"", ""insurance_174_006"", ""insurance_174_007"", ""insurance_174_008"", ""insurance_174_009"", ""insurance_174_010"", ""insurance_174_011"", ""insurance_174_012"", ""insurance_174_013"", ""insurance_174_014"", ""insurance_174_015"", ""insurance_174_016"", ""insurance_174_017"", ""insurance_174_018"", ""insurance_174_019"", ""insurance_174_020"", ""insurance_174_021"", ""insurance_174_022"", ""insurance_174_023"", ""insurance_174_024"", ""insurance_174_025"", ""insurance_174_026"", ""insurance_174_027"", ""insurance_174_028"", ""insurance_174_029"", ""insurance_174_030"", ""insurance_174_031"", ""insurance_174_032"", ""insurance_174_033"", ""insurance_174_034"", ""insurance_174_035"", ""insurance_174_036"", ""insurance_174_037"", ""insurance_174_038"", ""insurance_174_039"", ""insurance_174_040"", ""insurance_174_041"", ""insurance_174_042"", ""insurance_174_043"", ""insurance_174_044"", ""insurance_174_045"", ""insurance_174_046"", ""insurance_174_047"", ""insurance_174_048"", ""insurance_174_049"", ""insurance_174_050"", ""insurance_174_051"", ""insurance_174_052"", ""insurance_174_053"", ""insurance_174_054"", ""insurance_174_055"", ""insurance_174_056"", ""insurance_174_057"", ""insurance_174_058"", ""insurance_174_059"", ""insurance_174_060"", ""insurance_174_061"", ""insurance_174_062"", ""insurance_174_063"", ""insurance_174_064"", ""insurance_174_065"", ""insurance_174_066"", ""insurance_174_067"", ""insurance_174_068"", ""insurance_174_069"", ""insurance_174_070"", ""insurance_174_071"", ""insurance_174_072"", ""insurance_174_073"", ""insurance_174_074"", ""insurance_174_075"", ""insurance_174_076"", ""insurance_174_077"", ""insurance_174_078"", ""insurance_174_079"", ""insurance_174_080"", ""insurance_174_081"", ""insurance_174_082"", ""insurance_174_083"", ""insurance_174_084"", ""insurance_174_085"", ""insurance_174_086""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Hana speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could be of help to me to upgrade my current policy."", ""Okay, yes I can help you with any update. could I first get your name also with your policy number please?"", ""my name is Paul Jude."", ""Okay, I can address you as that right?"", ""#yep, very correct sir."", ""That's no problem mister Paul."", ""Relax."", ""Could you kindly help me with your policy number?"", ""one four three five eight nine nine nine."", ""Okay, let me repeat that back to you, one four three five eight nine nine nine?"", ""#oh very correct."", ""-oh one more time please."", ""one four three five eight nine nine nine."", ""Okay, thank you Mr.Paul. I got it."", ""No problem ."", ""Okay, on your account sir."", ""Sure, good."", ""One second."", ""Okay."", ""#can I have access to the last four digit of your security number?"", ""sure."", ""#yep, ready?"", ""Ready?"", ""#oh ready."", ""Two three four one."", ""Got that."", ""Okay."", ""Verified."", ""I've had the same policy with your company for years and I will like to upgrade it."", ""#whao#awesome."", ""So how do I go about it sir?"", ""that's why am here to attend to your need."", ""#whew, awesome."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and seeking for the best upgrade."", ""We appreciate your business, so do you know which policy you would be interested in signing up for?"", ""sure one second. Sure I wrote it down, let me find it. Found it."", ""Take your time."", ""#yep here we go."", ""Okay sir waiting?"", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister Paul."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""So you mean the home complete that runs for two thousand dollars is far better than the home preferred I run?"", ""every plan is good, according to your ability sir."", ""-oh, that's right anyway."", ""Very correct sir."", ""Okay."", ""No problem, okay mister Paul, I'm glad to hear that sir."", ""#mhm information is power."", ""Yes sir, it is. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is paulzero four one eight at gmail dot com."", ""Got it, so easy enough."", ""I had always love a shorter email address ."", ""it save time for thinking as well."", ""You are right."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Paul Anything for our loyal customers. Was there anything else I could help you with this morning?"", ""As a matter of fact, i really enjoyed my conversation with you."", ""Thanks sir."", ""Could you tell me when my home preferred policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be September second, I could attach a copy to the email as well, if you would like to have the details sir?"", ""Yeah sure, that will be great."", ""No problem, is there anything else I can help you with?"", ""No sir., I think that covers it for now. I really appreciate all your help."", ""Oh #whao, my pleasure mister Paul. If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye thanks."", ""Thanks."", ""You are welcome."", ""Thanks.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
175,"{""dialogue_id"": ""175"", ""turns"": {""turn_id"": [""insurance_175_000"", ""insurance_175_001"", ""insurance_175_002"", ""insurance_175_003"", ""insurance_175_004"", ""insurance_175_005"", ""insurance_175_006"", ""insurance_175_007"", ""insurance_175_008"", ""insurance_175_009"", ""insurance_175_010"", ""insurance_175_011"", ""insurance_175_012"", ""insurance_175_013"", ""insurance_175_014"", ""insurance_175_015"", ""insurance_175_016"", ""insurance_175_017"", ""insurance_175_018"", ""insurance_175_019"", ""insurance_175_020"", ""insurance_175_021"", ""insurance_175_022"", ""insurance_175_023"", ""insurance_175_024"", ""insurance_175_025"", ""insurance_175_026"", ""insurance_175_027"", ""insurance_175_028"", ""insurance_175_029"", ""insurance_175_030"", ""insurance_175_031"", ""insurance_175_032"", ""insurance_175_033"", ""insurance_175_034"", ""insurance_175_035"", ""insurance_175_036"", ""insurance_175_037"", ""insurance_175_038"", ""insurance_175_039"", ""insurance_175_040"", ""insurance_175_041"", ""insurance_175_042"", ""insurance_175_043"", ""insurance_175_044"", ""insurance_175_045"", ""insurance_175_046"", ""insurance_175_047"", ""insurance_175_048"", ""insurance_175_049"", ""insurance_175_050"", ""insurance_175_051"", ""insurance_175_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Bright speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I think you could help me delete the account."", ""Okay, yes I can help you with any issue on your account. could I first get your name also with your policy number please?"", ""Sure, yes, I've got it with me."", ""That's fine, but I believed everything is fine with our company policies."", ""just let me get my back one moment."", ""That's no problem, I perfectly understand."", ""I moved with it some days ago to verify my account in the bank."", ""That's needful sir."", ""Okay, get ready?"", ""Yes sir, proceed."", ""my name is Kim Tyler."", ""Okay mister Kim, I don't mind calling you that Sir."", ""I always appreciate my parent for giving me that name."", ""that's awesome Sir."", ""#Uh, great."", ""Could you help provide your with your policy number?"", ""#mhm I've got that right here with me, you ready?"", ""Yes sir."", ""Eight nine zero zero nine one one two."", ""Okay, let me repeat that back to you, eight nine zero zero nine one one two."", ""You missed a zero."", ""-oh one more time please."", ""Eight nine zero zero nine one one two."", ""Thank you mister Kim."", ""No problem ."", ""Okay, one last thing, could you please verify your favorite teacher name for me please?"", ""Sure, Bolly."", ""#huh got that and also the last four digits of your social security number?"", ""Two three zero four."", ""-huh pretty good, on it sir."", ""#trust you are very smart."", ""We are trained to attend to reach out to our customers."", ""#Um, that's right."", ""Sir, I. believed is not any serious challenge for you opting out of our package Sir."", ""I have a little with my job Early this year, so I don't want to accumulate bills to pay."", ""#huh, I understand you perfectly sir."", ""I've had the same policy for years now."", ""Thats right sir."", ""This country economy has been challenging for sometime now."", ""Yes are right sir."", ""many people lost their job you know?"", ""perfectly said sir."", ""Yes. Thank you."", ""Oh gosh, my pleasure Mr.Kim. If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""You are welcome."", ""Really appreciate your effort."", ""Thanks."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
176,"{""dialogue_id"": ""176"", ""turns"": {""turn_id"": [""insurance_176_000"", ""insurance_176_001"", ""insurance_176_002"", ""insurance_176_003"", ""insurance_176_004"", ""insurance_176_005"", ""insurance_176_006"", ""insurance_176_007"", ""insurance_176_008"", ""insurance_176_009"", ""insurance_176_010"", ""insurance_176_011"", ""insurance_176_012"", ""insurance_176_013"", ""insurance_176_014"", ""insurance_176_015"", ""insurance_176_016"", ""insurance_176_017"", ""insurance_176_018"", ""insurance_176_019"", ""insurance_176_020"", ""insurance_176_021"", ""insurance_176_022"", ""insurance_176_023"", ""insurance_176_024"", ""insurance_176_025"", ""insurance_176_026"", ""insurance_176_027"", ""insurance_176_028"", ""insurance_176_029"", ""insurance_176_030"", ""insurance_176_031"", ""insurance_176_032"", ""insurance_176_033"", ""insurance_176_034"", ""insurance_176_035"", ""insurance_176_036"", ""insurance_176_037"", ""insurance_176_038"", ""insurance_176_039"", ""insurance_176_040"", ""insurance_176_041"", ""insurance_176_042"", ""insurance_176_043"", ""insurance_176_044"", ""insurance_176_045"", ""insurance_176_046"", ""insurance_176_047"", ""insurance_176_048"", ""insurance_176_049"", ""insurance_176_050"", ""insurance_176_051"", ""insurance_176_052"", ""insurance_176_053"", ""insurance_176_054"", ""insurance_176_055"", ""insurance_176_056"", ""insurance_176_057"", ""insurance_176_058"", ""insurance_176_059"", ""insurance_176_060"", ""insurance_176_061"", ""insurance_176_062"", ""insurance_176_063"", ""insurance_176_064"", ""insurance_176_065"", ""insurance_176_066"", ""insurance_176_067"", ""insurance_176_068"", ""insurance_176_069"", ""insurance_176_070"", ""insurance_176_071"", ""insurance_176_072"", ""insurance_176_073"", ""insurance_176_074"", ""insurance_176_075"", ""insurance_176_076"", ""insurance_176_077"", ""insurance_176_078"", ""insurance_176_079"", ""insurance_176_080"", ""insurance_176_081"", ""insurance_176_082"", ""insurance_176_083"", ""insurance_176_084"", ""insurance_176_085"", ""insurance_176_086"", ""insurance_176_087"", ""insurance_176_088"", ""insurance_176_089"", ""insurance_176_090"", ""insurance_176_091"", ""insurance_176_092"", ""insurance_176_093"", ""insurance_176_094"", ""insurance_176_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Victor speaking, how can I help you?"", ""yes I want to change my current plan and I was wondering if you can help me to solve my last name spelling issue?"", ""Okay, yes I can help you solve the problem."", ""That's great."", ""To start with can I request for your name."", ""one moment."", ""That's no problem."", ""already drove out without my stereo set to receive calls."", ""that's not a problem at all."", ""Okay, here we go, already got a good place to park."", ""Alright, you can proceed."", ""my name is Nasir Alli."", ""Okay mister Nasir. if am correct?"", ""OK.let's proceed from here."", ""Could you provide me with your policy number?"", ""#mhm I've got that right here with me, I had to save it on my phone contact."", ""#Uh, Technology as come to stay for our advantage."", ""One nine two four eight three four nine."", ""Okay, let me repeat that back to you, one nine two four eight three four nine."", ""Very correct."", ""-oh a moment please."", ""One nine two four eight three four nine."", ""correct."", ""No problem ."", ""Okay, one last thing, could you please verify your favorite pet name for me please?"", ""Sure, his name is Bella."", ""#whao, So lovely, can you also help me with the last four digits of your social security number ma'am?"", ""#Uh right away Eight zero zero one."", ""-huh good, right on your profile."", ""alright."", ""Right on your profile."", ""Ok."", ""You are currently on Petcare basic which is five hundred dollars per annum."", ""yeah, I had a few questions about a Petcare basic policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an basic auto policy with you now and I have decided to upgrade it an advance insurance package."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Need clarity."", ""Yes sir. ."", ""."", ""Let me get it detailed for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in checking?"", ""so sure, you will help me upgrade it?"", ""-oh, your service is our delight."", ""not to organized in the Morning thou ."", ""I completely understand, believe me."", ""Okay, okay, I know am on petcare basic if I'm not mistaken."", ""That's correct, great choice mister Nasir and so far you want to upgrade it from here."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #mhm that's a good bit lower than what I've been paying annually, I will like to go with petcare preferred."", ""That's great."", ""how do go from here."", ""I'm right there with you. ."", ""Great ."", ""here to help you out."", ""Is there a way I can have access to your policies?"", ""#Uh -oh there is a way around it."", ""#Whao, interesting."", ""I will kindly request for your email?"", ""So with that I have access to the strategies?"", ""Sure, I would be happy to do that for you, proceed."", ""Okay, it is nasiraone one nine at gmail dot com."", ""Got it, easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""yours is still very good and short?"", ""you finally made me like my email."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds awesome."", ""My pleasure, mister Nasir. Is there anything else I could help you with this morning?"", ""As a matter of fact, you have made my day."", ""#whew, happy to hear that."", ""Could you tell me when my petcare basic policy premium is due?"", ""Sure, that is no problem."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be second of October I could attach a copy to the email as well, if you would like?"", ""Yeah sure, that true i remembered that day, I enroll for a course then."", ""Is there anything else I can help you with this morning?"", ""No, I think that covers it for now."", ""Thats great."", ""Thanks for you do today."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your day!"", ""#whew, thanks for putting me through."", ""We are always here to serve you better sir."", ""Oh! That sounds great."", ""Anytime! Ia there any other thing I can do for you?"", ""No, thank you."", ""You are welcome."", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
177,"{""dialogue_id"": ""177"", ""turns"": {""turn_id"": [""insurance_177_000"", ""insurance_177_001"", ""insurance_177_002"", ""insurance_177_003"", ""insurance_177_004"", ""insurance_177_005"", ""insurance_177_006"", ""insurance_177_007"", ""insurance_177_008"", ""insurance_177_009"", ""insurance_177_010"", ""insurance_177_011"", ""insurance_177_012"", ""insurance_177_013"", ""insurance_177_014"", ""insurance_177_015"", ""insurance_177_016"", ""insurance_177_017"", ""insurance_177_018"", ""insurance_177_019"", ""insurance_177_020"", ""insurance_177_021"", ""insurance_177_022"", ""insurance_177_023"", ""insurance_177_024"", ""insurance_177_025"", ""insurance_177_026"", ""insurance_177_027"", ""insurance_177_028"", ""insurance_177_029"", ""insurance_177_030"", ""insurance_177_031"", ""insurance_177_032"", ""insurance_177_033"", ""insurance_177_034"", ""insurance_177_035"", ""insurance_177_036"", ""insurance_177_037"", ""insurance_177_038"", ""insurance_177_039"", ""insurance_177_040"", ""insurance_177_041"", ""insurance_177_042"", ""insurance_177_043"", ""insurance_177_044"", ""insurance_177_045"", ""insurance_177_046"", ""insurance_177_047"", ""insurance_177_048"", ""insurance_177_049"", ""insurance_177_050"", ""insurance_177_051"", ""insurance_177_052"", ""insurance_177_053"", ""insurance_177_054"", ""insurance_177_055"", ""insurance_177_056"", ""insurance_177_057"", ""insurance_177_058"", ""insurance_177_059"", ""insurance_177_060"", ""insurance_177_061"", ""insurance_177_062"", ""insurance_177_063"", ""insurance_177_064""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""yes I have an existing policy with Rivertown and I was wondering if you could help me."", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""having many folders in my drawer."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Betty Caro."", ""Okay missus Betty, can you spell your last name for me please?"", ""C.a.r.o I think it is misspelled on my account though."", ""That's no problem mister Betty I will be glad to correct that for you just give me one second to find your account."", ""Good."", ""Could you provide me with your policy number?"", ""#Yep I've got that right here, you ready?"", ""Yes sir."", ""Three eight nine zero zero four three three."", ""Okay, let me repeat that back to you, three eight nine zero zero four three three?"", ""You missed a three."", ""-oh one more time please."", ""Three eight nine zero zero four three three."", ""Okay, thank you missus Caro. I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure.Jona."", ""And the last four digits of your social security number?"", ""Three four seven three."", ""-oh very good. Okay, let me go ahead and update your last name real quick, give me one second."", ""sure."", ""Just to verify, you said it should be C.a.r.o?"", ""That's correct, now."", ""Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?"", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be delightful to do that."", ""Okay, it is jbetty at gmail dot com."", ""Got it, very easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""You live, to learn everyday, I guess."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, missus Caro. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be April second, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure missus Caro If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""You have really serve me better today."", ""Your choice is our priority."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
178,"{""dialogue_id"": ""178"", ""turns"": {""turn_id"": [""insurance_178_000"", ""insurance_178_001"", ""insurance_178_002"", ""insurance_178_003"", ""insurance_178_004"", ""insurance_178_005"", ""insurance_178_006"", ""insurance_178_007"", ""insurance_178_008"", ""insurance_178_009"", ""insurance_178_010"", ""insurance_178_011"", ""insurance_178_012"", ""insurance_178_013"", ""insurance_178_014"", ""insurance_178_015"", ""insurance_178_016"", ""insurance_178_017"", ""insurance_178_018"", ""insurance_178_019"", ""insurance_178_020"", ""insurance_178_021"", ""insurance_178_022"", ""insurance_178_023"", ""insurance_178_024"", ""insurance_178_025"", ""insurance_178_026"", ""insurance_178_027"", ""insurance_178_028"", ""insurance_178_029"", ""insurance_178_030"", ""insurance_178_031"", ""insurance_178_032"", ""insurance_178_033"", ""insurance_178_034"", ""insurance_178_035"", ""insurance_178_036"", ""insurance_178_037"", ""insurance_178_038"", ""insurance_178_039"", ""insurance_178_040"", ""insurance_178_041"", ""insurance_178_042"", ""insurance_178_043"", ""insurance_178_044"", ""insurance_178_045"", ""insurance_178_046"", ""insurance_178_047"", ""insurance_178_048"", ""insurance_178_049"", ""insurance_178_050"", ""insurance_178_051"", ""insurance_178_052"", ""insurance_178_053"", ""insurance_178_054"", ""insurance_178_055"", ""insurance_178_056"", ""insurance_178_057"", ""insurance_178_058"", ""insurance_178_059"", ""insurance_178_060"", ""insurance_178_061"", ""insurance_178_062"", ""insurance_178_063"", ""insurance_178_064"", ""insurance_178_065"", ""insurance_178_066"", ""insurance_178_067"", ""insurance_178_068"", ""insurance_178_069"", ""insurance_178_070"", ""insurance_178_071"", ""insurance_178_072"", ""insurance_178_073"", ""insurance_178_074"", ""insurance_178_075"", ""insurance_178_076"", ""insurance_178_077"", ""insurance_178_078"", ""insurance_178_079"", ""insurance_178_080"", ""insurance_178_081"", ""insurance_178_082"", ""insurance_178_083"", ""insurance_178_084"", ""insurance_178_085"", ""insurance_178_086"", ""insurance_178_087"", ""insurance_178_088"", ""insurance_178_089"", ""insurance_178_090"", ""insurance_178_091"", ""insurance_178_092"", ""insurance_178_093"", ""insurance_178_094"", ""insurance_178_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Ezekiel speaking, how can I help you?"", ""Hi! I subscribed to a policy with Rivertown and I want to make an enquiry."", ""Sure! I can help you with any question. can I get your last name with your policy number please?"", ""yes."", ""That's fine, we can proceed from there."", ""a moment please."", ""That's no problem."", ""We are all getting older everyday."", ""that what consistent growth can bring to us."", ""Okay, you ready?"", ""You can proceed please."", ""my name is Elvis Jordan."", ""Okay mister Elvis Jordan, I don't mind you spelling your first name?"", ""Elvis. I think it is misspelled on my account though."", ""That's no problem mister Elvis, I will be glad to correct that for you just give me few seconds."", ""Okay."", ""Could you please help me with your policy number?"", ""#mhm Okay."", ""Am with you."", ""Eight eight seven one nine three zero nine."", ""Okay, let me repeat that back to you, eight eight seven one nine three zero nine?"", ""You missed a three."", ""-oh one more time please."", ""Eight eight seven one nine three zero nine."", ""Okay, thank you mister Elvis, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Okay! Goerge."", ""Also call out the last four digits of your social security number?"", ""One four two zero."", ""-huh pretty good. Okay, let me go ahead and update your last name real quick, give me some minutes."", ""sure."", ""Just to verify, you said it should be E.L.V.I.S?"", ""That's correct, no L after the I."", ""Not a problem, that is done. What else could I help you with today?"", ""yeah, I had a few questions about life policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an pet policy with you now and I have decided to stop my renter insurance."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Laughter."", ""Yes sir."", ""."", ""Let me pull that up for you."", ""No problem."", ""So do you know which policy you would be interested in signing up for?"", ""Sure I wrote it down, let me find it."", ""Take your time."", ""Slow as molasses these days. ."", ""I completely understand, believe me."", ""Okay, okay, it is universal life insurance."", ""That's correct, great choice mister Elvis."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a universal life policy would be one thousand and eight hundred dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've stopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Elvis I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure."", ""Okay, it is elvis.jordaneight two at rocketmail dot com."", ""Got it, so easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that same mistake, don't we?"", ""You live, to learn everyday, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Elvis. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be April first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this morning?"", ""No, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Elvis. If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your day!"", ""#mhm You do the same, thanks again."", ""Thank you."", ""You are welcome."", ""Bye."", ""Bye-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
179,"{""dialogue_id"": ""179"", ""turns"": {""turn_id"": [""insurance_179_000"", ""insurance_179_001"", ""insurance_179_002"", ""insurance_179_003"", ""insurance_179_004"", ""insurance_179_005"", ""insurance_179_006"", ""insurance_179_007"", ""insurance_179_008"", ""insurance_179_009"", ""insurance_179_010"", ""insurance_179_011"", ""insurance_179_012"", ""insurance_179_013"", ""insurance_179_014"", ""insurance_179_015"", ""insurance_179_016"", ""insurance_179_017"", ""insurance_179_018"", ""insurance_179_019"", ""insurance_179_020"", ""insurance_179_021"", ""insurance_179_022"", ""insurance_179_023"", ""insurance_179_024"", ""insurance_179_025"", ""insurance_179_026"", ""insurance_179_027"", ""insurance_179_028"", ""insurance_179_029"", ""insurance_179_030"", ""insurance_179_031"", ""insurance_179_032"", ""insurance_179_033"", ""insurance_179_034"", ""insurance_179_035"", ""insurance_179_036"", ""insurance_179_037"", ""insurance_179_038"", ""insurance_179_039"", ""insurance_179_040"", ""insurance_179_041"", ""insurance_179_042"", ""insurance_179_043"", ""insurance_179_044"", ""insurance_179_045"", ""insurance_179_046"", ""insurance_179_047"", ""insurance_179_048"", ""insurance_179_049"", ""insurance_179_050"", ""insurance_179_051"", ""insurance_179_052"", ""insurance_179_053"", ""insurance_179_054"", ""insurance_179_055"", ""insurance_179_056"", ""insurance_179_057"", ""insurance_179_058"", ""insurance_179_059"", ""insurance_179_060"", ""insurance_179_061"", ""insurance_179_062"", ""insurance_179_063"", ""insurance_179_064"", ""insurance_179_065"", ""insurance_179_066"", ""insurance_179_067"", ""insurance_179_068"", ""insurance_179_069"", ""insurance_179_070"", ""insurance_179_071"", ""insurance_179_072"", ""insurance_179_073"", ""insurance_179_074"", ""insurance_179_075"", ""insurance_179_076"", ""insurance_179_077"", ""insurance_179_078"", ""insurance_179_079"", ""insurance_179_080"", ""insurance_179_081"", ""insurance_179_082"", ""insurance_179_083"", ""insurance_179_084"", ""insurance_179_085"", ""insurance_179_086"", ""insurance_179_087"", ""insurance_179_088"", ""insurance_179_089"", ""insurance_179_090"", ""insurance_179_091""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Bell insurance. How can I help you?"", ""Hi I am looking to get information about Life insurance."", ""Perfect! I can help you with that."", ""What is your first name?"", ""LeRoy"", ""And LeRoy what is your last name?"", ""Why do you need this information? I just called for information."", ""Correct! I just need this information to create your account, so I can give you the correct information."", ""Once we have your account set up I can help you more with your request."", ""Oh ok."", ""So LeRoy what is your last name?"", ""Porter."", ""Ok, just so I have this all spelt right."", ""LeRoy is L-e-r-o-y?"", ""Correct. The r is capital."", ""#Um ok. And Porter is P-o-r-t-e-r?"", ""Yeah."", ""#Uh how long is this going to take?"", ""Once we create your account I can get you all the information you need."", ""Ok. I am in a hurry. I have somewhere to be."", ""Good to know. I will get your account made and we can schedule an appointment at a later time?"", ""Ok. "", ""So LeRoy, what is your phone number?"", ""#Uh six one five two eight six three one four eight"", ""Let me make sure I have that correct. Six one five two eight seven three one four eight?"", ""No. two eight six."", ""#Um six one five two eight six three one four eight?"", ""Correct. "", ""Ok and what is your address?"", ""Four eight five nine ninty ninth Avenue North"", ""Four eight five nine ninty ninth Avenue North what city?"", ""Memphis"", ""Tenneessee?"", ""Yes"", ""Oh I love Tennessee that is one of my favorite states to vacation to."", ""Yeah it is nice here. Where are you from?"", ""I am in the frozen tundra in Minnesota."", ""Much nicer down here."", ""Right! what is your zip code?"", ""Three seven five zero one"", ""Ok, so four eight five nine ninty ninth avenue North, Memphis, Tennessee three seven five zero one?"", ""Correct"", ""What is your date of birth?"", ""March fifth nineteen fifty four."", ""March fifth nineteen fifty four. Got it"", ""I will also need your social security number."", ""Four six eight three one two six one nine"", ""Ok due to security purposes I can't repeat that back to you could you please repeat it one more time"", ""Sure it is four six eight three one two six one nine"", ""Thank you."", ""We also need to set a security question. So when you call in we can verify your identity."", ""#Um ok. Do I pick the question?"", ""You can, or I have a list also if you need some ideas."", ""#Uh ok can it be the name of my fathers middle name?"", ""Yes, that works. #Um give me a minute to get that entered into the system."", ""Ok."", ""And LeRoy what is the answer to that?"", ""The answer to what?"", ""The answer to your fathers middle name."", ""Oh Alfred."", ""Ok we have that all set up. One last question here and then we will set up a time to call back."", ""Ok."", ""Do you want any one else to be able to access this account if you are unable to do so?"", ""Yes my wife."", ""Perfect what is your wifes name?"", ""Mildred."", ""Ok Mildred M-i-l-d-r-e-d?"", ""Yes."", ""Same last name?"", ""Correct."", ""Ok and same address?"", ""#Um yes."", ""And what is Mildred's phone number?"", ""#Um let me check quick."", ""Ok."", ""Are you still there?"", ""Yup."", ""Six one five three two nine six five seven nine."", ""Ok I have six one five three two nine six five seven nine."", ""Correct."", ""Ok so LeRoy when would be a good time to call you back?"", ""#Um I will be home this afternoon."", ""Ok I can do a two thirty this afternoon or a three thirty."", ""Ok lets do the three thirty."", ""Sounds good. I will give you a call at three thirty this afternoon."", ""Ok."", ""The phone number I will be calling is six one five two eight six three one four eight"", ""Correct."", ""Ok do you have any last minute questions before I let you go?"", ""#Um no I think that will do."", ""Ok perfect. Then I will talk to you this afternoon. Have a great day."", ""Thank you you too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
180,"{""dialogue_id"": ""180"", ""turns"": {""turn_id"": [""insurance_180_000"", ""insurance_180_001"", ""insurance_180_002"", ""insurance_180_003"", ""insurance_180_004"", ""insurance_180_005"", ""insurance_180_006"", ""insurance_180_007"", ""insurance_180_008"", ""insurance_180_009"", ""insurance_180_010"", ""insurance_180_011"", ""insurance_180_012"", ""insurance_180_013"", ""insurance_180_014"", ""insurance_180_015"", ""insurance_180_016"", ""insurance_180_017"", ""insurance_180_018"", ""insurance_180_019"", ""insurance_180_020"", ""insurance_180_021"", ""insurance_180_022"", ""insurance_180_023"", ""insurance_180_024"", ""insurance_180_025"", ""insurance_180_026"", ""insurance_180_027"", ""insurance_180_028"", ""insurance_180_029"", ""insurance_180_030"", ""insurance_180_031"", ""insurance_180_032"", ""insurance_180_033"", ""insurance_180_034"", ""insurance_180_035"", ""insurance_180_036"", ""insurance_180_037"", ""insurance_180_038"", ""insurance_180_039"", ""insurance_180_040"", ""insurance_180_041"", ""insurance_180_042"", ""insurance_180_043"", ""insurance_180_044"", ""insurance_180_045"", ""insurance_180_046"", ""insurance_180_047"", ""insurance_180_048"", ""insurance_180_049"", ""insurance_180_050"", ""insurance_180_051"", ""insurance_180_052"", ""insurance_180_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Betty speaking, how can I help you?"", ""yes I have an already running policy with Rivertown and I was wondering if you can help me to correct my email address?"", ""Okay, yes I can help you. that's why we are here to serve you better."", ""Thanks."", ""To start with can I kindly request your name."", ""just let me get my glasses one moment."", ""That's no problem."", ""Getting older everyday you know."", ""Yes sir, aren't we all?"", ""Okay, you ready?"", ""Yes sir, you can proceed."", ""my name is John Bright."", ""Okay mister John, can you spell your last name for me please?"", ""J.o.h.n."", ""I can see one of the letters was repeated."", ""Sure."", ""Could you provide me with your policy number?"", ""#mhm I've got that right here, you ready with it?"", ""Yes sir."", ""Eight four three one zero zero four five."", ""I'm right there with you. ."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister John I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #huh."", ""So do you think you could email me that policy strategies if I give you my email address right away?"", ""Sure, I would be happy to do that for you, proceed."", ""Okay, it is johnbrightone nine at yahoo dot com."", ""Got it, easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""you learn everyday I guess?"", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister John. Anything for our loyal customers. Was there anything else I could help you with this morning?"", ""As a matter of fact, you have made my day."", ""#whew, happy to hear that."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be January sixth, I could attach a copy to the email as well, if you would like?"", ""Yeah sure."", ""Beautiful sir, is there anything else I can help you with this morning?"", ""No sir, I think that covers it for now."", ""Thats great."", ""Thanks for you do today."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#whew, thanks for putting me through."", ""We are always here to serve you better sir."", ""Thank you, Bye."", ""Bye Bye."", ""Thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
181,"{""dialogue_id"": ""181"", ""turns"": {""turn_id"": [""insurance_181_000"", ""insurance_181_001"", ""insurance_181_002"", ""insurance_181_003"", ""insurance_181_004"", ""insurance_181_005"", ""insurance_181_006"", ""insurance_181_007"", ""insurance_181_008"", ""insurance_181_009"", ""insurance_181_010"", ""insurance_181_011"", ""insurance_181_012"", ""insurance_181_013"", ""insurance_181_014"", ""insurance_181_015"", ""insurance_181_016"", ""insurance_181_017"", ""insurance_181_018"", ""insurance_181_019"", ""insurance_181_020"", ""insurance_181_021"", ""insurance_181_022"", ""insurance_181_023"", ""insurance_181_024"", ""insurance_181_025"", ""insurance_181_026"", ""insurance_181_027"", ""insurance_181_028"", ""insurance_181_029"", ""insurance_181_030"", ""insurance_181_031"", ""insurance_181_032"", ""insurance_181_033"", ""insurance_181_034"", ""insurance_181_035"", ""insurance_181_036"", ""insurance_181_037"", ""insurance_181_038"", ""insurance_181_039"", ""insurance_181_040"", ""insurance_181_041"", ""insurance_181_042"", ""insurance_181_043"", ""insurance_181_044"", ""insurance_181_045"", ""insurance_181_046"", ""insurance_181_047"", ""insurance_181_048"", ""insurance_181_049"", ""insurance_181_050"", ""insurance_181_051"", ""insurance_181_052"", ""insurance_181_053"", ""insurance_181_054"", ""insurance_181_055"", ""insurance_181_056"", ""insurance_181_057"", ""insurance_181_058"", ""insurance_181_059"", ""insurance_181_060"", ""insurance_181_061"", ""insurance_181_062"", ""insurance_181_063"", ""insurance_181_064"", ""insurance_181_065"", ""insurance_181_066"", ""insurance_181_067"", ""insurance_181_068"", ""insurance_181_069"", ""insurance_181_070"", ""insurance_181_071"", ""insurance_181_072"", ""insurance_181_073"", ""insurance_181_074"", ""insurance_181_075"", ""insurance_181_076"", ""insurance_181_077"", ""insurance_181_078"", ""insurance_181_079"", ""insurance_181_080"", ""insurance_181_081"", ""insurance_181_082"", ""insurance_181_083"", ""insurance_181_084"", ""insurance_181_085"", ""insurance_181_086"", ""insurance_181_087"", ""insurance_181_088"", ""insurance_181_089"", ""insurance_181_090"", ""insurance_181_091"", ""insurance_181_092"", ""insurance_181_093"", ""insurance_181_094"", ""insurance_181_095"", ""insurance_181_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Helen speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could be of help to me out to add up to my current policy."", ""Yes, could I first get your first nameand last name also with your policy number please?"", ""Sure, yes, right away."", ""That's fine, we can proceed from there."", ""just let me get my myself ready, I had to stop a Netflix video."", ""That's no problem, enjoyment is necessary sometimes?"", ""you get the point."", ""we work and also play."", ""Okay, you ready?"", ""Yes."", ""my name is Grace Wayne."", ""Okay, here we go."", ""Okay."", ""just give me few seconds to check your account."", ""No problem."", ""Could you please help me with your policy number?"", ""#mhm, okay."", ""Yes Ma."", ""Nine two two eight four one zero four."", ""Okay, let me repeat that back to you, nine two two eight four one zero four."", ""Correct."", ""-oh a moment please?"", ""Okay."", ""On your account right now."", ""No problem."", ""Okay, one last thing, could you please verify yourbate of birth for me please?"", ""Sure, sixth of June nineteen eighty five."", ""And the last four digits of your social security number?"", ""seven one one three."", ""-huh pretty good. Okay, let me go ahead and update your middle name real quick, give me a second."", ""sure."", ""Right in your account."", ""Am here with you."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Laughter."", ""Yes Ma."", ""."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""So do you know which policy you would be interested in signing up for?"", ""Sure I wrote it down, let me find it. Found it."", ""Take your time."", ""Got it right here."", ""I understand."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister Grace."", ""Seemed the best option for me."", ""Okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Grace, I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""It does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is waynegraceeight nine at gmail dot com."", ""Got it, so easy enough."", ""#yep, I had to create a shorter email address years ago for easy remembrance. ."", ""great decision."", ""Everyone love an easy life, am I right."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Awesome."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Grace. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be April first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No, I think that covers it for now. I really appreciate all your help."", ""My pleasure mister Grace. If you have any further questions please do not hesitate to call."", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye."", ""And enjoy the rest of your day."", ""Thank you."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
182,"{""dialogue_id"": ""182"", ""turns"": {""turn_id"": [""insurance_182_000"", ""insurance_182_001"", ""insurance_182_002"", ""insurance_182_003"", ""insurance_182_004"", ""insurance_182_005"", ""insurance_182_006"", ""insurance_182_007"", ""insurance_182_008"", ""insurance_182_009"", ""insurance_182_010"", ""insurance_182_011"", ""insurance_182_012"", ""insurance_182_013"", ""insurance_182_014"", ""insurance_182_015"", ""insurance_182_016"", ""insurance_182_017"", ""insurance_182_018"", ""insurance_182_019"", ""insurance_182_020"", ""insurance_182_021"", ""insurance_182_022"", ""insurance_182_023"", ""insurance_182_024"", ""insurance_182_025"", ""insurance_182_026"", ""insurance_182_027"", ""insurance_182_028"", ""insurance_182_029"", ""insurance_182_030"", ""insurance_182_031"", ""insurance_182_032"", ""insurance_182_033"", ""insurance_182_034"", ""insurance_182_035"", ""insurance_182_036"", ""insurance_182_037"", ""insurance_182_038"", ""insurance_182_039"", ""insurance_182_040"", ""insurance_182_041"", ""insurance_182_042"", ""insurance_182_043"", ""insurance_182_044"", ""insurance_182_045"", ""insurance_182_046"", ""insurance_182_047"", ""insurance_182_048"", ""insurance_182_049"", ""insurance_182_050"", ""insurance_182_051"", ""insurance_182_052"", ""insurance_182_053"", ""insurance_182_054"", ""insurance_182_055"", ""insurance_182_056"", ""insurance_182_057"", ""insurance_182_058"", ""insurance_182_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Wilson speaking, how can I help you?"", ""yes I have an already running policy with Rivertown and I was wondering if you can help me to solve my last name spelling issue?"", ""Okay, yes I can help you. that's why we are here to serve you better."", ""Thanks."", ""To start with can I kindly request your name."", ""just let me get my glasses one moment."", ""That's no problem."", ""Getting older everyday you know."", ""Yes sir, aren't we all?"", ""Okay, you ready?"", ""Yes sir, you can proceed."", ""my name is Harry Thompson."", ""Okay mister Thompson, can you spell your last name for me please?"", ""T.h.o.m.p.s.o.n. I think it is misspelled on my account though."", ""That's no problem Mr.Thompson I will be glad to correct that for you straight away just give me one second to find your account."", ""Sure."", ""Could you provide me with your policy number?"", ""#mhm I've got that right here, you ready with it?"", ""Yes sir."", ""Five three zero two one three nine four four."", ""Okay, let me repeat that back to you, Five three zero two one three nine four four?"", ""Very correct."", ""-oh one more time please."", ""Five three zero two one three nine four four."", ""Okay, thank you mister Thompson. I got it that time, sorry about that wanna verify."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Henry."", ""And the last four digits of your social security number Sir?"", ""Three one zero zero."", ""-huh good. Okay, let me go ahead and update your last name real quick, one second."", ""sure."", ""Just to verify, you said it should be Thompson instead of Tompson."", ""That's correct, Sir."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""Alright."", ""We all make that mistake, don't we?"", ""you learn everyday I guess?"", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Young. Anything for our loyal customers. Was there anything else I could help you with this morning?"", ""As a matter of fact, you have made my day."", ""#whew, happy to hear that."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be April fourth."", ""Yeah sure."", ""Beautiful sir, is there anything else I can help you with this morning?"", ""No sir, I think that covers it for now."", ""Thats great."", ""Thanks for you do today."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your day!"", ""#whew, thanks for putting me through."", ""We are always here to serve you better sir."", ""Thank you, Bye."", ""Bye Bye."", ""Thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
183,"{""dialogue_id"": ""183"", ""turns"": {""turn_id"": [""insurance_183_000"", ""insurance_183_001"", ""insurance_183_002"", ""insurance_183_003"", ""insurance_183_004"", ""insurance_183_005"", ""insurance_183_006"", ""insurance_183_007"", ""insurance_183_008"", ""insurance_183_009"", ""insurance_183_010"", ""insurance_183_011"", ""insurance_183_012"", ""insurance_183_013"", ""insurance_183_014"", ""insurance_183_015"", ""insurance_183_016"", ""insurance_183_017"", ""insurance_183_018"", ""insurance_183_019"", ""insurance_183_020"", ""insurance_183_021"", ""insurance_183_022"", ""insurance_183_023"", ""insurance_183_024"", ""insurance_183_025"", ""insurance_183_026"", ""insurance_183_027"", ""insurance_183_028"", ""insurance_183_029"", ""insurance_183_030"", ""insurance_183_031"", ""insurance_183_032"", ""insurance_183_033"", ""insurance_183_034"", ""insurance_183_035"", ""insurance_183_036"", ""insurance_183_037"", ""insurance_183_038"", ""insurance_183_039"", ""insurance_183_040"", ""insurance_183_041"", ""insurance_183_042"", ""insurance_183_043"", ""insurance_183_044"", ""insurance_183_045"", ""insurance_183_046"", ""insurance_183_047"", ""insurance_183_048"", ""insurance_183_049"", ""insurance_183_050"", ""insurance_183_051"", ""insurance_183_052"", ""insurance_183_053"", ""insurance_183_054"", ""insurance_183_055"", ""insurance_183_056"", ""insurance_183_057"", ""insurance_183_058"", ""insurance_183_059"", ""insurance_183_060"", ""insurance_183_061"", ""insurance_183_062"", ""insurance_183_063"", ""insurance_183_064"", ""insurance_183_065"", ""insurance_183_066"", ""insurance_183_067"", ""insurance_183_068"", ""insurance_183_069"", ""insurance_183_070"", ""insurance_183_071"", ""insurance_183_072"", ""insurance_183_073"", ""insurance_183_074"", ""insurance_183_075"", ""insurance_183_076"", ""insurance_183_077"", ""insurance_183_078"", ""insurance_183_079"", ""insurance_183_080"", ""insurance_183_081"", ""insurance_183_082"", ""insurance_183_083"", ""insurance_183_084"", ""insurance_183_085"", ""insurance_183_086"", ""insurance_183_087"", ""insurance_183_088"", ""insurance_183_089"", ""insurance_183_090"", ""insurance_183_091"", ""insurance_183_092"", ""insurance_183_093"", ""insurance_183_094"", ""insurance_183_095"", ""insurance_183_096"", ""insurance_183_097"", ""insurance_183_098""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi I am calling because I received a wrong bill."", ""I just paid my phone bill two days ago and my payment is not reflected in the bill."", ""Sorry for the inconvenience madam, for verification purpose can I have your name please?"", ""I glad to be of assitance."", ""My name is Michelle John."", ""Thank you ma, Michell, John...just to confirm is Michell spelled m.i.c.h.e.l.l.?"", ""No it is m.i.c.h.e.l.l.e."", ""Got that m.i.c.h.e.l.l.e. alright to resolve this issue I will need to have your phone number and social security number."", ""Please give me a moment let me call it out to you."", ""It`s ok am listening."", ""my phone number is five two three."", ""Five two three."", ""Nine nine."", ""Nine nine."", ""Seven Five Two."", ""Seven Five Two."", ""Zero Two."", ""Zero Two."", ""Yes thats it."", ""Okay five two three nine nine seven five two zero two is that right?"", ""Yes thats correct."", ""That nice can I have your social security number please?"", ""Yep."", ""It should be one six digit long please."", ""I am trying to recall where I can find my social security number."", ""Try checking your profile you will find it there."", ""Sorry am trying to get that."", ""No problem just take your time."", ""Yep, it is Two four four."", ""Two four four."", ""One three one."", ""one three one."", ""Zero five Zero."", ""Zero five zero."", ""Six seven one."", ""Six seven one."", ""Four two one."", ""Four two one."", ""Two."", ""Two."", ""Yep."", ""okay. I will call out the number one more time for confirmation."", ""It is okay by me."", ""Two four four one three one zero five zero six seven one four two one two is that right?"", ""Yes it's correct."", ""Next we need your birth date."", ""my birthday is long past."", ""(laughter) I mean your birth month date and year."", ""Don't pay attention to me I was just kidding."", ""It`s fine."", ""my birth date is twenty first October, nineteen seventy two."", ""Twenty first October, nineteen seventy two.Got it."", ""That`s good."", ""Just a moment please."", ""Eeeee."", ""Thank you for the information ma, prior to our system data, you did pay your last bill July thirty which was two days ago."", ""That`s right."", ""In one of our affiliated payment centers and you currently have zero balance."", ""However, the bill you received was generated a week before you made the payment, thats why your latest payment had not been reflected."", ""You can simply disregard the amount indicated in the bill and continue enjoying our services."", ""Thank you."", ""Delays in the bill is usually caused by delays in our courier services."", ""For a more updated bill of your account, you can visit our website and log into your account."", ""This bill is more updated."", ""Ok I will."", ""Is there anything else I can do for you?"", ""No, not really."", ""I will be glad to be of help when the need arises."", ""I am impressed with your customer service."", ""Always at your service."", ""Am happy I was able to resolve this issue."", ""Nice one."", ""The last time I was having an issue I tried reaching out to an agent but he was very rude on the phone."", ""That was not nice."", ""I guess people are of different nature."", ""Customers request are to be treated with immediate effect."", ""That was what I thought."", ""Can I get the name of the Agent?"", ""I can`t remember his name."", ""No problem."", ""There is no point bringing up that issue again."", ""It's fine."", ""Yep."", ""Anything else?"", ""Yes."", ""Am listening."", ""That reminds me I also need to get a policy number."", ""Are you ready for it now?"", ""No not today, maybe next time."", ""It seems you are busy."", ""-no not really."", ""You can always reach out to us."", ""Thanks! I appreciate."", ""Thank you very much ma.Please after this call you will be asked to rate my service please press a number from one to ten to rate your satisfaction."", ""Okay I will do just that."", ""Thank you so much Ma, have a bleesed day."", ""thanks and you too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[""InformIntent""], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[""ReportBillingIssue""], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], []]}}"
184,"{""dialogue_id"": ""184"", ""turns"": {""turn_id"": [""insurance_184_000"", ""insurance_184_001"", ""insurance_184_002"", ""insurance_184_003"", ""insurance_184_004"", ""insurance_184_005"", ""insurance_184_006"", ""insurance_184_007"", ""insurance_184_008"", ""insurance_184_009"", ""insurance_184_010"", ""insurance_184_011"", ""insurance_184_012"", ""insurance_184_013"", ""insurance_184_014"", ""insurance_184_015"", ""insurance_184_016"", ""insurance_184_017"", ""insurance_184_018"", ""insurance_184_019"", ""insurance_184_020"", ""insurance_184_021"", ""insurance_184_022"", ""insurance_184_023"", ""insurance_184_024"", ""insurance_184_025"", ""insurance_184_026"", ""insurance_184_027"", ""insurance_184_028"", ""insurance_184_029"", ""insurance_184_030"", ""insurance_184_031"", ""insurance_184_032"", ""insurance_184_033"", ""insurance_184_034"", ""insurance_184_035"", ""insurance_184_036"", ""insurance_184_037"", ""insurance_184_038"", ""insurance_184_039"", ""insurance_184_040"", ""insurance_184_041"", ""insurance_184_042"", ""insurance_184_043"", ""insurance_184_044"", ""insurance_184_045"", ""insurance_184_046"", ""insurance_184_047"", ""insurance_184_048"", ""insurance_184_049"", ""insurance_184_050"", ""insurance_184_051"", ""insurance_184_052"", ""insurance_184_053"", ""insurance_184_054"", ""insurance_184_055"", ""insurance_184_056"", ""insurance_184_057"", ""insurance_184_058"", ""insurance_184_059"", ""insurance_184_060"", ""insurance_184_061"", ""insurance_184_062"", ""insurance_184_063"", ""insurance_184_064"", ""insurance_184_065"", ""insurance_184_066"", ""insurance_184_067"", ""insurance_184_068"", ""insurance_184_069"", ""insurance_184_070"", ""insurance_184_071"", ""insurance_184_072"", ""insurance_184_073"", ""insurance_184_074"", ""insurance_184_075"", ""insurance_184_076"", ""insurance_184_077"", ""insurance_184_078"", ""insurance_184_079"", ""insurance_184_080"", ""insurance_184_081"", ""insurance_184_082"", ""insurance_184_083"", ""insurance_184_084"", ""insurance_184_085"", ""insurance_184_086"", ""insurance_184_087"", ""insurance_184_088"", ""insurance_184_089"", ""insurance_184_090"", ""insurance_184_091"", ""insurance_184_092"", ""insurance_184_093"", ""insurance_184_094"", ""insurance_184_095"", ""insurance_184_096"", ""insurance_184_097"", ""insurance_184_098""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello how are you doing?"", ""I am doing great thank you. How are you?"", ""I am fine thank you."", ""By the way I am Nicole by name."", ""Sorry did you mean Nicon?"", ""No it's Nicole. It is spelt n.i.c.o.l.e."", ""Do you mean N.i.c.o.l.e?"", ""Yes gotcha."", ""Nicole, what a nice name."", ""Thank you."", ""You are welcome."", ""Please how may I be of assistance to you?"", ""yeah I have an existing policy plan with Rivertown insurane, I would like to know if you can be of assistance?"", ""Alright I can help you with that.Can I get your name and your policy number please?"", ""Yes sure."", ""Am listening please."", ""Just a minute I am trying to figure out where I can get it from."", ""It is fine just try as much as you can to get it."", ""Yep, I have it now."", ""Can you call out the digit please?"", ""Yes."", ""Am waiting."", ""Should I call it out now?"", ""(laughter) yes please."", ""(laughter) sorry I just got the number now."", ""No problem."", ""My name is Jack Harrison."", ""Please Jack can you spell your last name for me please?"", ""Yep I don't mind, it is spelt h.a.r.r.i.s.o.n."", ""H.a.r.r.i.s.o.n am I correct?"", ""Yes you are."", ""Can you provide me with your policy number please?"", ""Yes gotcha."", ""okay. I will call out the number one more time for confirmation."", ""One three five."", ""One three five."", ""Seven two two."", ""Seven two two."", ""Five three one."", ""Five three one."", ""Yep."", ""One three five seven two five three one."", ""Sorry you missed two and one."", ""I will call out the number again for confirmation."", ""alright."", ""One three five seven two two five three one is that correct?"", ""Yes it is."", ""Okay, please help me with the last four digit of your social security number."", ""Five three two one."", ""-ho very good, five three two one."", ""yes."", ""One last thing can you help me verify your mother's maiden name please?"", ""That will not be a problem."", ""Thank you."", ""Her maiden name is lois."", ""Loius."", ""No it is spelt l.o.i.s."", ""L.o.i.s. right?"", ""yes that's correct."", ""Have been able to confirm your details, what else can I help you with?"", ""I have a question concerning cancellation of policy can you help me with that?"", ""Yes, with pleasure."", ""I have an insurance plan with your company. And I wish to opt out from that plan how can I go about it?"", ""It's not a big deal.I can help you with that."", ""I will be glad."", ""If I may ask why do you want to cancel your present plan from Riverstown insurance."", ""Truth be told I don't have a problem with your company."", ""So?"", ""I just registered with a company that has a better coverage."", ""Is that it?"", ""Yes."", ""Help me with your address and zip code please."", ""One twenty Columbus Ohio."", ""One twenty Columbus Ohio. Your zip code please?"", ""Two three."", ""Zip code is two three right?"", ""Yes."", ""Next is your birth date."", ""What's my birth date again?"", ""your birthday."", ""my birthday date is March twenty second nineteen ninety six."", ""March twenty second."", ""Yep."", ""Nineteen ninety six right?"", ""Yes correct."", ""Thanks for the information."", ""You are welcome. Can we just go ahead with the plan cancellation? Am tired."", ""Just a minute. You won't be charged in the next billing period after you cancel the plan."", ""Alright."", ""Do you confirm the cancellation?"", ""Jeez yes I have."", ""Done, your plan has been cancelled."", ""Thanks."", ""Is there anything i can help you with?"", ""No nothing else."", ""Okay, thanks for reaching out to us, you are free to reach out to us anytime."", ""Thanks for your time."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
185,"{""dialogue_id"": ""185"", ""turns"": {""turn_id"": [""insurance_185_000"", ""insurance_185_001"", ""insurance_185_002"", ""insurance_185_003"", ""insurance_185_004"", ""insurance_185_005"", ""insurance_185_006"", ""insurance_185_007"", ""insurance_185_008"", ""insurance_185_009"", ""insurance_185_010"", ""insurance_185_011"", ""insurance_185_012"", ""insurance_185_013"", ""insurance_185_014"", ""insurance_185_015"", ""insurance_185_016"", ""insurance_185_017"", ""insurance_185_018"", ""insurance_185_019"", ""insurance_185_020"", ""insurance_185_021"", ""insurance_185_022"", ""insurance_185_023"", ""insurance_185_024"", ""insurance_185_025"", ""insurance_185_026"", ""insurance_185_027"", ""insurance_185_028"", ""insurance_185_029"", ""insurance_185_030"", ""insurance_185_031"", ""insurance_185_032"", ""insurance_185_033"", ""insurance_185_034"", ""insurance_185_035"", ""insurance_185_036"", ""insurance_185_037"", ""insurance_185_038"", ""insurance_185_039"", ""insurance_185_040"", ""insurance_185_041"", ""insurance_185_042"", ""insurance_185_043"", ""insurance_185_044"", ""insurance_185_045"", ""insurance_185_046"", ""insurance_185_047"", ""insurance_185_048"", ""insurance_185_049"", ""insurance_185_050"", ""insurance_185_051"", ""insurance_185_052"", ""insurance_185_053"", ""insurance_185_054"", ""insurance_185_055"", ""insurance_185_056"", ""insurance_185_057"", ""insurance_185_058"", ""insurance_185_059"", ""insurance_185_060"", ""insurance_185_061"", ""insurance_185_062"", ""insurance_185_063"", ""insurance_185_064"", ""insurance_185_065"", ""insurance_185_066"", ""insurance_185_067"", ""insurance_185_068"", ""insurance_185_069"", ""insurance_185_070"", ""insurance_185_071"", ""insurance_185_072"", ""insurance_185_073"", ""insurance_185_074"", ""insurance_185_075"", ""insurance_185_076"", ""insurance_185_077"", ""insurance_185_078"", ""insurance_185_079"", ""insurance_185_080"", ""insurance_185_081"", ""insurance_185_082"", ""insurance_185_083"", ""insurance_185_084"", ""insurance_185_085"", ""insurance_185_086"", ""insurance_185_087"", ""insurance_185_088"", ""insurance_185_089"", ""insurance_185_090"", ""insurance_185_091"", ""insurance_185_092"", ""insurance_185_093"", ""insurance_185_094"", ""insurance_185_095"", ""insurance_185_096"", ""insurance_185_097"", ""insurance_185_098"", ""insurance_185_099"", ""insurance_185_100"", ""insurance_185_101"", ""insurance_185_102"", ""insurance_185_103"", ""insurance_185_104"", ""insurance_185_105"", ""insurance_185_106""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Welcome to Rivertown Insurance! How may I help you today?"", ""Well, I'm thinking I'd like to get some coverage for my pets today. You do carry pet insurance, right?"", ""Yes, ma'am. We offer two levels of coverage for pets."", ""Oh good, cuz my Fluffy, she's just a kitten and probably doesn't need a lot of coverage, but it's good to have something in place just in case, right?"", ""Absolutely!"", ""But my dog, Woofy, he's got some issues and I'm not sure if I can handle the cost, you know? Medical care even for a pet costs a lot of money these days!"", ""Yes, it certainly can. And I'd love to help you out with that. Can I get some information from you?"", ""Oh sure, what do you need?"", ""Well, first of all, you're looking for some basic coverage for your cat, Fluffy was it?"", ""Yes, Fluffy. She's just twelve weeks old and so adorable!"", ""I'm sure she is ma'am. You said twelve weeks old. And what breed of cat is she?"", ""She's an American short-hair, with white fur and the cutest blue eyes!"", ""Okay, so a twelve week old, American short-hair? And no current health issues?"", ""Right, just needs her regular kitten shots and examiss I'll probably want to have her teeth cleaned and claws clipped regularly as she gets older, too. Does your plan cover that?"", ""Yes, both our Basic and Preferred Plans cover these things. They also cover flea and tick prevention and treatment as well as prevention and treatment from heartworms and other illnesses that pets may pick up. The plans also cover surgeries and other medical procedures. The main difference in the plans is that the Preferred Plan covers a higher dollar amount towards the medical services your pet may need. For a healthy twelve week old kitten, I would recommend the Basic Plan."", ""Okay, can I switch to the Preferred Plan later if she needs it?"", ""Yes, you can switch from the Basic Plan to the Preferred Plan at any time."", ""Oh, good!"", ""But there is a three-month waiting period for any pre-existing conditions to be covered at the higher Preferred Plan level."", ""Pre-existing conditions? #Um, I need care for my dog Woofy right now! They think he's got cancer and I just can't wait before they do a surgery to figure it out!"", ""Ma'am, I'm so sorry about Woofy. I had a pet pig that had cancer."", ""Oh, then you know how heart breaking it is. He's just not himself and they want to do an exploratoy surgery to see if what they're seeing is really cancer."", ""Yes, I do know how heart breaking a sick pet can be. Just hold on for moment - I think I may have something to help you with Woofy."", ""Okay. "", ""But just let me confirm some things for Fluffy's coverage first, alright?"", ""Alright."", ""So, Fluffy is a female, American short-hair cat at twelve weeks old and we are gong to put her on the Basic Plan, correct?"", ""Yes, what's the premium on that again? I think I saw it on your website, but can't quite remember."", ""The Basic Plan is a five hundred dollar per year premium."", ""Okay, that sounds like what I thought I read."", ""And it covers all immunization shots and wellness exams at one hundred percent with a forty percent coverage of all other medical and grooming care."", ""That sounds like what I need for Fluffy."", ""Okay, I've got Fluffy's profile started."", ""So, now want can you do for Woofy?"", ""Well, it sounds like you'll want the Preferred Plan for Woofy, correct?"", ""Yes, but you said pre-existing conditions."", ""Yes, so you may not get full coverage for Woofy's current diagnosis and treatment. But."", ""You said you had a solution, though."", ""Possibly. So, has Woofy actually been diagnosed with cancer?"", ""No, not yet."", ""Okay, then that's good from an insurance perspective!"", ""It is?"", ""Yes, so the current plan to determine the diagnosis involves the exploratory surgery you mentioned, but they don't know just yet what it is you are dealing with corret?"", ""Yes, that's right. They know there's something there, but can't determine what it is just yet. Have I said, it's a mass of some kind in his stomach area? It's hurting him bad and I just feel so bad for him!"", ""I know that feeling. I actually lost my pet pot bellied pig to cancer. And I hurt as much as he hurt I think."", ""I'm so sorry about your pot bellied pig! What was his name?"", ""Her. My pig's name was Shirley. She was so goofy! I smile when I remember her! Anyway."", ""Well I'm glad you have a good memory of her."", ""Yes, so I was saying."", ""Yes, sorry!"", ""No problem! I want to make sure I am really listening, so I can help you as best as I can!"", ""I appreciate that. You're very kind!"", ""Thank you! So, if you sign up for the Preferred Plan for Woofy today, he'll be covered for his current issues as soon as you get a official diagnosis from this upcoming surgery."", ""Okay."", ""Whether it's cancer or something else, Woofy will be covered from that point."", ""Okay, but the surgery?"", ""This isn't part of Rivertown's insurance plans, but I know this non-profit called MightyPet that provides assistance to pet owners who are caught like you, in a temporary period before insurance coverage kicks in. I used them for my Shirley."", ""Alright, how do I contact them and what can they do?"", ""So, their website is www dot Mighty Pet dot com."", ""www dot MightyPet dot com? Hold on. I am writing that down."", ""Okay."", ""Alright I got it."", ""So you can either call them from the phone number on the website or fill out a webform. Tell them what surgery Woofy is looking at and they will determine how much of that surgery cost they can cover while you wait for the Rivertown Preferred Plan for Woofy to kick in."", ""Oh, thank you so much!"", ""You're welcome! Like I said, it's not our insurance plan, but I know they can help you out in a pinch."", ""I will definitely contact MightyPet."", ""Okay, so back to the coverage for Fluffy and for Woofy. Is Woofy a male dog, and what age and breed is he?"", ""Yes, Woofy is a male German Shepherd. He's seven years old."", ""Okay, so that premium is one thousand dollars per year."", ""Can the premiums be paid monthly?"", ""Absolutely! Like the Basic Plan, the Preferred Plan covers all immunization shots and wellness exams at one hundred percent, but covers all other medical and grooming care at eighty percent."", ""Okay, let's do it. I really need to get the coverage for Woofy in place as soon as possible. And I know I want Basic coverage for Fluffy, too."", ""Alright, I've goot Woofy's profile started along with Fluffy's. What is your name?"", ""Madeline Donner."", ""Can you spell that?"", ""Yes, m. a. d. e. l. i. n. e. d. o. n. n. e. r."", ""And your address?"", ""one fifty-eight and a half Stanford Street, Chicago, Illinois six oh oh six one."", ""that's one fifty eight and a half Stanford s. t. a. n. f. o. r. d. Street, Chicago, Illinois six oh oh six one?"", ""Yep."", ""And the best phone number for you?"", ""Three one two eight eight six zero five four three."", ""I've got three one two eight eight six zero five four four?"", ""No, the last digit is a three."", ""Okay, got it. What's a good email address for you?"", ""Madeline at gmail dot com. Spelled the same as my name."", ""Okay, got it. Now, so we can verify your identity in the future when you call, Ill need your date of birth, your social security number, and an answer to a security question. Are you good with that?"", ""Well, I don't like giving out my social security number if I don't have to. You know how identity theft is these days. Is there a way around that?"", ""There is, but I will still need your date of birth and you will need to supply us with the eight digit account number I will get to you at the end of our call along with your birthdate every time you contact us. Will that work for you?"", ""Yes, I think it will. I am relieved Rivertown Insurance actually has a work-around for that! I will definitely tell me friends to get their insurance with you all!"", ""I appreciate that. So what is your date of birth?"", ""October twelve nineteen eighty nine."", ""Okay, the system generated an account number for you of nine five six eight eight eight two four. Do you need me to repeat that?"", ""No. But will I get confirmation of that?"", ""Yes, you will get a confirmation by both email and postal mail. You will also be able to use that information to create an online account at www dot Rivertown Insurance dot com if you wish to keep up with your coverage and claims that way."", ""Oh, great! Okay."", ""We just need to finalize payment to start your plans for both Fluffy and Woofy. You had mentioned monthly payments. For both plans together than comes to one hundred twenty five per month. Would you like to pay b credit card?"", ""#Um, yes. Do you take Discover?"", ""Yes, ma'am we do. Go ahead with the number when you are ready."", ""Six zero one one eight two three found five six seven eight zero zero zero five."", ""And the expiration date and the three digit code on the back?"", ""It expires oh five twenty seven. And the CVV code is two three four."", ""Is it alright if I set this up as a monthly auto-pay? You will still get reminders by email that a payment is coming up."", ""#Um, sure. I guess that would be fine."", ""Okay, we are all set! You first pament will be withdrawn today and following payments will occur on the first of each month. Is there anything else you'd like to do before we finish this conversation?"", ""No, you've taken care of everything. And thank you so much for giving me the info on the Mighty Pet non-profit that could help out with Woofy's surgery. That's really going out of your way!"", ""You are very welcome! Good luck with Woofy's surgery! Bye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
186,"{""dialogue_id"": ""186"", ""turns"": {""turn_id"": [""insurance_186_000"", ""insurance_186_001"", ""insurance_186_002"", ""insurance_186_003"", ""insurance_186_004"", ""insurance_186_005"", ""insurance_186_006"", ""insurance_186_007"", ""insurance_186_008"", ""insurance_186_009"", ""insurance_186_010"", ""insurance_186_011"", ""insurance_186_012"", ""insurance_186_013"", ""insurance_186_014"", ""insurance_186_015"", ""insurance_186_016"", ""insurance_186_017"", ""insurance_186_018"", ""insurance_186_019"", ""insurance_186_020"", ""insurance_186_021"", ""insurance_186_022"", ""insurance_186_023"", ""insurance_186_024"", ""insurance_186_025"", ""insurance_186_026"", ""insurance_186_027"", ""insurance_186_028"", ""insurance_186_029"", ""insurance_186_030"", ""insurance_186_031"", ""insurance_186_032"", ""insurance_186_033"", ""insurance_186_034"", ""insurance_186_035"", ""insurance_186_036"", ""insurance_186_037"", ""insurance_186_038"", ""insurance_186_039"", ""insurance_186_040"", ""insurance_186_041"", ""insurance_186_042"", ""insurance_186_043"", ""insurance_186_044"", ""insurance_186_045"", ""insurance_186_046"", ""insurance_186_047"", ""insurance_186_048"", ""insurance_186_049"", ""insurance_186_050"", ""insurance_186_051"", ""insurance_186_052"", ""insurance_186_053"", ""insurance_186_054"", ""insurance_186_055"", ""insurance_186_056"", ""insurance_186_057"", ""insurance_186_058"", ""insurance_186_059"", ""insurance_186_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi thank you so much for calling Rivertown insurance, and my name is Brittney. Who do I have the pleasure of speaking with today?"", ""Hi there, Brittney. My name is Noah and I yeah, hold on a sec! Sorry. I just need my balance real quick and the automated thing wasn't working, so it transferred me to you."", ""Sure, Noah. I will be happy to help you with understanding your balance today. Lets go ahead and jump right in and get your account pulled up and verified, it sounds like you're pretty busy over there. Do you have your customer number or policy number handy?"", ""Yeah, oh, hang on let me go grab it I left it in the truck."", ""If it's nearby, yes, please go ahead and run out to grab it, I will get my systems ready."", ""Okay! Okay, I'm back."", ""Great, thank you for getting that. Go ahead, whenever your're ready."", ""I'm sorry, what was that? Could you guy please be quiet? I am trying to talk on the phone! It's so rude."", ""Oh your customer, or policy number. Sorry, I drew a blank there for a second. I am ready for that number youve got there, whenever you're ready."", ""Oh right, sorry. It's just that there is a lot of people here right now."", ""Thats no problem, sir. So, whenever you're ready."", ""This darned thing! Ma'am, I just need to go grab my reading glasses, can you hang out on the line again? Older and wiser, but just a little bit blinder ."", ""that is very clever and tallented, Noah. You are also welcome to call back when you are able to gather the information, so that you don't feel rushed at all, we are here until eight o'clock, Eastern. Also, once you have your customer number, you will be able to get your balance from the automated system without having to sit and wait for an agent."", ""No, that's okay, I just need to get this figured out becau- what did I do wi- "", ""Is everything okay on your end there? Anything I might be able to help with?"", ""Oh no I got it now. Thank you. Customer number is zero zero zero one zero two four four and I think that is a one at the end, maybe seven, but probably one."", ""Looks good so far. Just a few more questions, Noah. Can you confirm your last name for me, please?"", ""Sure, Felderman. Thats F felder, F.E.L.D.E.R. and man, M.A.N."", ""Perfect, thank you so so much mister Felder-."", ""Noah. Just, Noah, please."", ""Alright then, Noah. Lets's see, I've got your name and customer number, okay. And can you please confirm your date of birth?"", ""Yeah, it's August the first, of nineteen eighty."", ""Excellent, thanks again mist- Noah."", ""Yep. Ok, see what's happened is that I think I forgot my card at the resurant down here a few hours ago and I think someone used it at the gas station down here because my wife got her card declined at the Rite-Aid. And when she called, she just called all ya'll over there a minute ago, and but I couldn't get to the phone then, anyways they told her that there's some kind of something pending or something from the Arco. Well I didn't go to no darned Arco!"", ""Noah, I am so sorry to hear about your card and I wish that I could help you here, but you actually called Rivertown Insurance. We handle, it looks like your home and auto policies. If you can tell me the name of your bank, I would be happy to transfer you over there now and make sure you are connected to the right company before I let you go."", ""Well, hang on. Marge! You gave me the number to the insurance people. It's the wrong number! Okay, okay, hold on one moment please. Would you just come here! What? Oh, oh, yeah, yeah, yeah. Okay shush now. Oka-."", ""Everything okay Noah? Do you want me to transfer you? Or do you have the right number now?"", ""No, she is gonna do that one. I guess what it is she wanted was to check on the auto policy for the Durango. Jeez what a mess. I guess she said to check the car payment, oh I mean the insurance. Insurance payment on the Durango, two zero zero four that she sent to ya'll because she said you should have got it there yesterday and wants to know if it cleared the account already."", ""Oh, okay. That's a very good question, let's take a look at that right away. Okay, mister Fel- sorry, Noah. Noah, it looks like you do still have a balance on the Durango, I don't see a policy payment being applied to your account yet, yoru due date is tomorrow."", ""You've got to b-."", ""Hold on, let me explain."", ""Okay. Sure, sorry. It's just such a mess."", ""I know, and I am here to help. Okay?"", ""Mhm."", ""Okay. If you wife says we should have received the check here yesterday, let me tell you a couple things that could happen here, and then we will work out the best solution together."", ""Yeah. That's fine. But hey, listen! I've got the ball game coming on soon, so."", ""Understood. I will make it quick and if you have questions, you can always call back later."", """", ""Okay, so every morning we process the physical checks that came in from the day before. So that means if we did get your check yesterday, then it likely put in for processing this morning."", ""Oh jeez. She's really gonna kill me this time."", ""You know what, I think It's going to be ok, Noah."", ""would you believe thi-."", ""Noah, physical checks take a fewdays to show up on your account, we advise three to five. So right there buys a little more time to get it sorted out with your bank. On top of that, should the check bounce, for any reason at all, we always make a second attempt to draw the payment exactly ten days later. I know that obviously it isn't an ideal situtation, but you do have well over a week to get it sorted out, and that's even if your bank decides not to honor the payment. They could have this all sorted out for you before your policy payment ever has the chance to become an issue. So please keep that in mind also."", ""Right. Okay, that's fine but then we have fees up th- and what abo- I'm just not sure tha-."", ""Noah, I understand you frustration and your doubt, trust me. And I am here reassuring you now, that worst case scenario, okay? Absolute worst case, say we process your payment today and your bank rejects it? Okay? What happens then is you get an automatic text message or email, depending on your prefrences. That message will inform you of the issue, and tell you right on there that the payment will be run through the system again in ten days, giving you the opportunity to either work it out with your financial institutution, or simply make the payment via a different method."", ""But fees. Do the payments go up? Or I know there is some kind of penalty for something like that."", ""I can also reassure you that so long as the payment is processed to your account here, before the fifteenth, which is your grace period, there will be no fees or penalties."", ""No? Fifteen you say?"", ""Correct, Noah. On the first page of your statement, just under where you can see your balance due, in very small print you wil see it written there."", ""Uh-huh, so I can go watch this ball game that starts in tee minus four minutes and it will all be the same."", ""Well, I mean technically I suppose your're right there. I would just urge you to contact your bank right away to make sure th- to first of all make sure that your bank account is ok and so they stop your card, so that it can not be used again. Also to give you a little more peice of mind, regarding your payment here to your auto policy."", ""Oh, no. See, I don't know anything about how all that works, the wife is in charge of it."", ""Okay, did you want me to speak with her right now, so I can let her know everything that I just told you also?"", ""No, no. I think we're done. I've got to g-, oh no. Those baboons aren't gonna put Parsons out on the first, they'd be a fool!"", ""Okay, Noah. I see that your game is starting now, and you've got a full house. Anything else I can assist you with today?"", ""What? I can't hear you."", ""I asked if there is anything else I ca-."", ""No, my wife will handle it from here. Oh wow! Would you ju-."", ""Ok, Noah. Get back to your game. Thank you for calling Rivertown Insurance, and it looks like you're already enjoying the rest of your day."", ""Yup. You too."", ""Buy-buy now.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
187,"{""dialogue_id"": ""187"", ""turns"": {""turn_id"": [""insurance_187_000"", ""insurance_187_001"", ""insurance_187_002"", ""insurance_187_003"", ""insurance_187_004"", ""insurance_187_005"", ""insurance_187_006"", ""insurance_187_007"", ""insurance_187_008"", ""insurance_187_009"", ""insurance_187_010"", ""insurance_187_011"", ""insurance_187_012"", ""insurance_187_013"", ""insurance_187_014"", ""insurance_187_015"", ""insurance_187_016"", ""insurance_187_017"", ""insurance_187_018"", ""insurance_187_019"", ""insurance_187_020"", ""insurance_187_021"", ""insurance_187_022"", ""insurance_187_023"", ""insurance_187_024"", ""insurance_187_025"", ""insurance_187_026"", ""insurance_187_027"", ""insurance_187_028"", ""insurance_187_029"", ""insurance_187_030"", ""insurance_187_031"", ""insurance_187_032"", ""insurance_187_033"", ""insurance_187_034"", ""insurance_187_035"", ""insurance_187_036"", ""insurance_187_037"", ""insurance_187_038"", ""insurance_187_039"", ""insurance_187_040"", ""insurance_187_041"", ""insurance_187_042"", ""insurance_187_043"", ""insurance_187_044"", ""insurance_187_045"", ""insurance_187_046"", ""insurance_187_047"", ""insurance_187_048"", ""insurance_187_049"", ""insurance_187_050"", ""insurance_187_051"", ""insurance_187_052"", ""insurance_187_053"", ""insurance_187_054"", ""insurance_187_055"", ""insurance_187_056"", ""insurance_187_057"", ""insurance_187_058"", ""insurance_187_059"", ""insurance_187_060"", ""insurance_187_061"", ""insurance_187_062"", ""insurance_187_063"", ""insurance_187_064"", ""insurance_187_065"", ""insurance_187_066""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, thank you for choosing Rivertown Insurance, my name is Vada. Can I start by getting your first and last name, please?"", ""Brittany Golden."", ""Thank you, Brittany. I can see that you provided all of your information in the automated system, thank you so much for that. And so that I can be sure i'm doing my part to protect the security of your account, can I have you confirm the billing address on file, please?"", ""Sure. It's five seven six North Halsey Beulevard, in Scraton, P-A."", ""And the zip code?"", ""One eight five oh five."", ""Excellent, thank you so much for that. I have your account pulled up now, and it looks like you have both an auto and a homeowners policy here with Riverside so let me just thank you for entrusting us with the security and protection of these important assets. It looks like the account is in good standing and tomorrow your premium comes due for the Toyota Camery. Was that the reason for your call today?"", ""no, but thank you for the reminder because I am going to have to send you all a check this time because my debit card expired and the new one hasn't came. I don't know how long it will take to get to you but I am going to drop it by the post office on my way to work in the morning. I don't trust the kids in my neighborhood not to mess with it. So will I be charged a late fee? Or what is the penalty for being late?"", ""That is a very good question, Brittany, I am glad that you told me because I can go ahead and put a notation on your account that you will be mailing us your payment tommorrow. What that will hopefully do, is allow the automatic payment processor skip over your account without ever marking it as late. However, if you receieve a missing payment notification on Friday morning, you can ignore it, so long as you did in fact send it in."", ""So just ignore the alert if I did already send the payment in?"", ""That's correct. The payment reminders are all automatically triggered when the system recognizes a payment was not made by the due date, so unfortunately there's no way to stop them. But as long as the payment is postmarked on or before your actual due date, then there will be no fees or penalties charged to your account. Snailmail can sometimes be delayed or un reliable, so hopefully that helps to eleminiate some of your worry there."", ""yeah it does! This is the first time I've had a card expire and I thought that my bank would have mailed me notice, or called me, or something. It's really thrown me off."", ""Yeah, that is very strange. I would think they'd mail you a letter also. Or call you, something. Maybe it would be worth mentioning to them to make sure they have your correct information, or to make sure there aren't any issues on your account."", ""Yeah, I did do that and I guess their automated system didn't catch it. So hopefully yours is a little better than that ."", ""well yes, I hope so too!"", ""Ok, so the reason I am calling today is because I have come into a situation where I have aquired some propery. It's a long story. But I am curious to know what it would take to add another home to my current policy."", ""Well then, it sounds like someone must have loved you very much."", ""Yes, my Auntie. She practically raised me. They keep saying to me one hundred times, that it gets easier, but so far it hasn't."", ""Aww, well I won't repeat it a hundred and one times then. You hang in there, and I found that it helps to focus your energy on the positive memories, for me at least."", ""Oh I know, I just wish I was closer because I didn't even get to say goodbye."", ""Try not to be so hard on yourself, darlin'. She knows you would have been there if you could. She trusted you enough to leave an entire house to you, that say a lot. Now lets talk about how you can insure that memory and protect the home that your aunt gifted to you. Ok?"", ""Yes, ma'm."", ""Good, so there are many different ways this could go, so I am going to ask you a series of questions so that we can narrow it down first."", ""Yes, please. I was trying to do this online but all of the options were giving me a headache."", ""No problem. Most of the time it is easier to have a discussion about it anyways."", ""That's why I just decided to call instead."", ""Well I'm glad that you did. Ok, first things first. Are you aquiring a mortgage, or do you know if your Aunt owned the home outright? Meaning, will you have a monthly payment on the house, or has it already been paid in full, free and clear?"", ""She doesn't have a mortgage, no. Just the property tax and utilities, of course."", ""Wow, she really did love you! Ok, no payments then, that will narrow it down quite a bit here, good. Is the house in pretty good shape, or does it need some costly repairs that could require you to take out a mortgage or equity line out against that house to pay for it?"", ""I don't think it needs any remodeling. I do plan on making some updates to the flooring and possibly the yard. I want a pond with a five foot retaining wall on the first level of the deck out back. It would be georgous but I don't have the time for any of those things right now. The plan is to start planning for it this time next year, come summer time."", ""Got it. So no need for home improvements, at least not any planned within the next twelve months."", ""That's right."", ""Next question, are you planning to occupy the home, rent it out to a tenant, or will the house be vacan't?"", ""See, that I haven't totally decdided on either. My current home is on the opposite side of P.A., but there's also nothing really keeping me there. All my kids are grown and moved away, and Aunt Pearl was the only family I had left. I am talking to my job about relocating me to the Scranton office, it's better there anyways, but Ursina only has like three hundred people in the whole town. Crappy little town, residense are all fairly nice though. Anyhow, the nearest location with a branch office that my work has, is in Maryland one state down, which sounds bad but if I take the fourty or the fourty-one, I always forget which one, but it's a gorgous country drive that only takes fifteen minutes one way."", ""Well that doesn't sound like too big of a deal then, I for one would love the peacefulness of it."", ""Exactly."", ""Ok, to make sure I have a clear understanding, you are inquiring about home a homeowners policy for a new property in Ursina, Ohio. The home is paid for in full with no plans within the next twelve months to borrow against the house, and you plan on occupying the home soon, but there is a possiblity that will change. Did I miss anything?"", ""No. I mean, yeah that all sounds like it."", ""Perfect. Let me fist start by thanking you for anaswering all my questions, and for giving me a little back history there, it's always helpful."", ""Sure. Of course. Anything else you need to know?"", ""Nope, looks great. I think I've got what I need here, do you just mind if I place you on a breif hold while get this set up for you?"", ""Oh, no. You go on ahead."", ""Thank you so much for your patience, I have written up a document that details all of your options for the new homeowners policy. I can send it over to you right now to the email on file, if you'd like?"", ""Yes that's fantastic, thank you."", ""You are so very welcome. Is your email address still rainbow swirl?"", ""At Gmail, yes that is, it's right."", ""And send. There you go, you should have an email from me here shortly. The informtaion I have provided you includes a link to online, where you can choose your option and set it all up once you're ready."", ""Oh I just got it, ok, hang on "", ""Feel free to take your time reviewing the options, there is no rush to make a decision, that quote is good for the next fourty-five calander days."", ""Believe me, I know. That's pretty much why I am calling right now. I would never forgive myself if something happened to my Aunt's greatest acheivement. I am over four hours East!"", ""Smart lady, I like it."", ""Mhm, well at least we gotta try!"", ""Isn't that right. Ok, so I have sent you the three quotes and you now now the timelines and deadlines. Am I missing something? nope. Is there anything else I can assist you with today, Brittney?"", ""oh yeah, there is one other thing."", ""Yes?"", ""You probably can't help me here but maybe you can transfer me to someone for my other policy, it's number four nine zero nine three fourteen eleven."", ""Wow, good memory! okay yes, the policy on, lets see. oh the policy on your boat. Is that correct?"", ""Yeah, I just need to talk to someone about changing my due date on it."", ""Oh okay, yeah I wish that I was able to help with that, but I only have the basic information here on my side. What I will do, is get you transfred over to the correct area, and I will make sure to let them know that your information is alread verified and why you're calling. Sound good?"", ""Yeah, that will be good. Thank you. You are so kind."", ""It's been my absolute pleasure. Do you have a pen handy? To jot down this number before I transfer you, in case we get disconnected."", ""Oh I don't have a pen on me. Just go head, I have the number here somewhere anyhow."", ""Alright then, you will hear my hold music while I make sure you're connected. And once I have an agent on the line, I will conference you in and introduce you. Sound good?"", ""Yup."", ""Ok, I'll be back with you shortly and if it takes more than a couple minutes, I'll be sure to come back and check on you."", ""Good, thanks again."", ""Uh-huh. Ok, hold the line.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
188,"{""dialogue_id"": ""188"", ""turns"": {""turn_id"": [""insurance_188_000"", ""insurance_188_001"", ""insurance_188_002"", ""insurance_188_003"", ""insurance_188_004"", ""insurance_188_005"", ""insurance_188_006"", ""insurance_188_007"", ""insurance_188_008"", ""insurance_188_009"", ""insurance_188_010"", ""insurance_188_011"", ""insurance_188_012"", ""insurance_188_013"", ""insurance_188_014"", ""insurance_188_015"", ""insurance_188_016"", ""insurance_188_017"", ""insurance_188_018"", ""insurance_188_019"", ""insurance_188_020"", ""insurance_188_021"", ""insurance_188_022"", ""insurance_188_023"", ""insurance_188_024"", ""insurance_188_025"", ""insurance_188_026"", ""insurance_188_027"", ""insurance_188_028"", ""insurance_188_029"", ""insurance_188_030"", ""insurance_188_031"", ""insurance_188_032"", ""insurance_188_033"", ""insurance_188_034"", ""insurance_188_035"", ""insurance_188_036"", ""insurance_188_037"", ""insurance_188_038"", ""insurance_188_039"", ""insurance_188_040"", ""insurance_188_041"", ""insurance_188_042"", ""insurance_188_043"", ""insurance_188_044"", ""insurance_188_045"", ""insurance_188_046"", ""insurance_188_047"", ""insurance_188_048"", ""insurance_188_049"", ""insurance_188_050"", ""insurance_188_051"", ""insurance_188_052"", ""insurance_188_053"", ""insurance_188_054"", ""insurance_188_055"", ""insurance_188_056"", ""insurance_188_057"", ""insurance_188_058"", ""insurance_188_059"", ""insurance_188_060"", ""insurance_188_061"", ""insurance_188_062"", ""insurance_188_063"", ""insurance_188_064"", ""insurance_188_065"", ""insurance_188_066"", ""insurance_188_067"", ""insurance_188_068"", ""insurance_188_069"", ""insurance_188_070"", ""insurance_188_071"", ""insurance_188_072"", ""insurance_188_073"", ""insurance_188_074"", ""insurance_188_075"", ""insurance_188_076"", ""insurance_188_077"", ""insurance_188_078"", ""insurance_188_079"", ""insurance_188_080"", ""insurance_188_081"", ""insurance_188_082"", ""insurance_188_083"", ""insurance_188_084"", ""insurance_188_085"", ""insurance_188_086"", ""insurance_188_087"", ""insurance_188_088"", ""insurance_188_089"", ""insurance_188_090"", ""insurance_188_091"", ""insurance_188_092"", ""insurance_188_093"", ""insurance_188_094"", ""insurance_188_095"", ""insurance_188_096"", ""insurance_188_097"", ""insurance_188_098"", ""insurance_188_099"", ""insurance_188_100"", ""insurance_188_101"", ""insurance_188_102"", ""insurance_188_103""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Welcome to Rivertown Insurance, my name is Joanna, how can I help you?"", ""yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account."", ""Of course, I would be glad to help you with that ma."", ""I would appreciate it."", ""May I have your name and policy number ma?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment."", ""That's no problem. Take your time."", ""still on it pls."", ""(laughter) it's okay."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Gloria Albert."", ""Can I address you as Miss or mister please?"", ""(laughter) Miss."", ""Okay Miss Gloria Is your last name spelt A.l.b.a.r.t?"", ""It is spelt A.l.b.e.r.t."", ""#gosh I am sorry for the wrong spelling."", ""No problem ."", ""Could you provide me with your policy number ma?"", ""#Yep I've got that right here, you ready?"", ""Yes Ma."", ""Nine two seven six six two one one one."", ""Okay, let me repeat that back to you, Nine two seven six six two one one."", ""You missed a one."", ""-oh one more time please."", ""Nine two seven six six two one one one."", ""Okay, Miss Gloria I got it now."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name please?"", ""Sure."", ""And the last four digits of your social security number?"", ""Two one one two."", ""-oh very good."", ""(laughter)."", ""Let me go ahead and process your request, give me one second."", ""#huh, here with you Joanna."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""I can see you are currently on a basic home policy and petcare basic. Is that right?"", ""Thats right."", ""Great."", ""I enjoy my plan so well. The only issue I have is the automatic billing."", ""We are sorry about that. I am presently working on it ma."", ""Thanks Joanna."", ""Few seconds please."", ""No problem. I am with you."", ""Going through your account I can see you subscribe for automatic billing."", ""I never opt-in for that. Can I opt- out?"", ""yes Ma. I am working on that please."", ""Alright. Thank you."", ""Few seconds please."", ""I am with you."", ""your request has been processed. Waiting for confirmation."", ""Oh wow.Thank you."", ""Yes Miss Gloria. Waiting for confirmation ma."", ""Alright. I am patiently waiting."", ""thanks for the patience."", ""You welcome."", ""Your automatic billing has been successfully removed."", ""Wow, really?#huh."", ""Yes Ma."", ""Thanks for your time."", ""My pleasure, anything for our amazing customers."", ""."", ""Is there any other thing I can help you with ma?"", ""Yes pls. can I know the active plans on my account."", ""Few seconds please."", ""Thank you James."", ""I am trying to get more information on your account."", ""you have two active plans. Basic home policy and petcare basic."", ""oh. Thanks."", ""I can see your basic home policy will expire tomorrow."", ""oh.really?"", ""Yes Miss Gloria. Waiting for confirmation ma."", ""please kindly activate to enjoy our services. You can also do well by upgrading your homeowner policy to a highier one."", ""oh! Do you mean I can upgrade my previous policy or I will register a new one."", ""Miss Gloria, you can easily upgrade your previous policy to a new money."", ""Wow, really?#huh."", ""yes ma."", ""I think I am in for that."", ""can I have your email, so that I can send you more information anout our services."", ""uh-huh that is thoughtful of you Joanna. Thank you."", ""My pleasure. I am here to give you the best services."", ""I appreciate."", ""May I have your email address please?"", ""Sure.Joanna Few seconds please I just got a new email address."", ""Yes Ma."", ""I need to get my business card."", ""No problem take your time."", ""Sorry for the break. I have it here. Gloriaalbert at yahoo dot com."", ""Trying to sent the information immediately."", ""Yeah I got it."", ""Alright. Ma."", ""Thank you for your time Joanna."", ""you welcome ma. Is there anything I can help you with?"", ""#mhm I'm okay Thank you."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""-hun you too."", ""Awesome."", ""thank you."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
189,"{""dialogue_id"": ""189"", ""turns"": {""turn_id"": [""insurance_189_000"", ""insurance_189_001"", ""insurance_189_002"", ""insurance_189_003"", ""insurance_189_004"", ""insurance_189_005"", ""insurance_189_006"", ""insurance_189_007"", ""insurance_189_008"", ""insurance_189_009"", ""insurance_189_010"", ""insurance_189_011"", ""insurance_189_012"", ""insurance_189_013"", ""insurance_189_014"", ""insurance_189_015"", ""insurance_189_016"", ""insurance_189_017"", ""insurance_189_018"", ""insurance_189_019"", ""insurance_189_020"", ""insurance_189_021"", ""insurance_189_022"", ""insurance_189_023"", ""insurance_189_024"", ""insurance_189_025"", ""insurance_189_026"", ""insurance_189_027"", ""insurance_189_028"", ""insurance_189_029"", ""insurance_189_030"", ""insurance_189_031"", ""insurance_189_032"", ""insurance_189_033"", ""insurance_189_034"", ""insurance_189_035"", ""insurance_189_036"", ""insurance_189_037"", ""insurance_189_038"", ""insurance_189_039"", ""insurance_189_040"", ""insurance_189_041"", ""insurance_189_042"", ""insurance_189_043"", ""insurance_189_044"", ""insurance_189_045"", ""insurance_189_046"", ""insurance_189_047"", ""insurance_189_048"", ""insurance_189_049"", ""insurance_189_050"", ""insurance_189_051"", ""insurance_189_052"", ""insurance_189_053"", ""insurance_189_054"", ""insurance_189_055"", ""insurance_189_056"", ""insurance_189_057"", ""insurance_189_058"", ""insurance_189_059"", ""insurance_189_060"", ""insurance_189_061"", ""insurance_189_062"", ""insurance_189_063"", ""insurance_189_064"", ""insurance_189_065"", ""insurance_189_066"", ""insurance_189_067"", ""insurance_189_068"", ""insurance_189_069"", ""insurance_189_070"", ""insurance_189_071"", ""insurance_189_072"", ""insurance_189_073"", ""insurance_189_074"", ""insurance_189_075"", ""insurance_189_076"", ""insurance_189_077"", ""insurance_189_078"", ""insurance_189_079"", ""insurance_189_080"", ""insurance_189_081"", ""insurance_189_082"", ""insurance_189_083"", ""insurance_189_084"", ""insurance_189_085"", ""insurance_189_086"", ""insurance_189_087"", ""insurance_189_088"", ""insurance_189_089"", ""insurance_189_090"", ""insurance_189_091"", ""insurance_189_092"", ""insurance_189_093"", ""insurance_189_094"", ""insurance_189_095"", ""insurance_189_096"", ""insurance_189_097"", ""insurance_189_098"", ""insurance_189_099"", ""insurance_189_100"", ""insurance_189_101"", ""insurance_189_102"", ""insurance_189_103"", ""insurance_189_104"", ""insurance_189_105"", ""insurance_189_106"", ""insurance_189_107"", ""insurance_189_108"", ""insurance_189_109""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Frank speaking, how can I help you?"", ""Good afternoon Frank. My name Is Kylie."", ""Good to you have you here. How can I help you?"", ""I've difficulty loging in on my account."", ""if am not mistaken. You mean find it difficult to log in to you insurance account."", ""that is right."", ""We are sorry about that. I would be glad to reset that for you."", ""I have been facing the challenges for quite sometime but I was to occupied to lay my complaint."", ""So sorry about that Ma."", ""Alright."", ""May I have your policy number please?"", ""One minute please. I need to get my folder."", ""That's no problem."", ""Few seconds please."", ""Please take your time Ma."", ""are you there?"", ""I am with you Ma."", ""#Yep I've got that right here, you ready?"", ""Yes miss Kylie. Could you provide me with your policy number?"", ""Three nine three four two five one one four."", ""Okay, let me repeat that back to you, three nine three four two five one four?"", ""You missed a one."", ""Few seconds please."", ""Alright no problem."", ""-oh sorry for the break. One more time please."", ""Five nine three four two five one one four."", ""Okay, missus Kylie I got it now."", ""No problem ."", ""Trying to go through your account."", ""Alright. I'm with you."", ""Can I have your full name please?"", ""My name is Kylie White."", ""-oh very good. Thank you."", ""(laughter)."", ""Okay missus Kylie, I don't mind you spelling your last name?"", ""#huh, okay. W.h.i.t.e."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""when was the last time you logged in to your account."", ""One second please. Trying to find out."", ""Alright Ma."", ""I couldn't get that. It been a while."", ""Thats no problem ma. Still on your account."", ""Thank you Frank."", ""what is the response you get when trying to log in to your account."", ""wrong password or username."", ""okay. Working on that."", ""I am with you please."", ""Can I have your mother's maiden name?"", ""yes please. Jones."", ""Can I have the username you use when trying to log in?"", ""kyliewhite at Rivertowninsurance dot com."", ""One second please. Trying to find out."", ""The username was email to me immediately I signed in for the policy."", ""Alright Ma."", ""pIease confirm if the username was correct."", ""I will do just that."", ""Alright, I am with you."", ""Found out the username is absolutely correct. Still working on your account Ma."", ""-huh relieved."", ""That shows the password you have is incorrect Ma."", ""That's right."", ""And the last four digits of your social security number?"", ""Two four one four."", ""-huh pretty good. Okay, let me go ahead and reset your password."", ""Good. I would be glad."", ""Three seconds please."", ""Take your time Frank."", ""Yes ma."", ""Waiting patiently to have access to my accont again."", ""Thanks for the patience."", ""My pleasure."", ""Would like me to reset the passward from here or send the password link to your email."", ""I would like you to reset the password from here."", ""I would be glad to help you Ma."", ""thanks."", ""Still working on reseting your password ma."", ""Oh yes. You're doing a great job."", ""Your password has been reset sucessfully."", ""Wow glad to have my account back."", ""Your new password is AAXXthree two ADGfive."", ""oh yes. You're doing a great job. Thank you."", ""My pleasure. Anything for our loyal customer ."", ""(laughing)."", ""(laughter) sorry for asking much questions."", ""It is necessary. it's your job."", ""awesome. thanks for the understanding."", ""It alright?"", ""You can now log in to your account to change the password to your choice."", ""Thank you. I will do just that."", ""Is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes Ma?"", ""Could you send some information about your pet insurance policy to my email."", ""Sure, that is no problem. I would be glad to do that for you.."", ""Thanks for time."", ""It's my pleasure. okay May I have your email."", ""Yeah sure, great."", ""Alright. Ma."", ""You can send it to my email kylieW at yahoo dot com."", ""I would do that right away ma."", ""Awesome.Thanks."", ""My pleasure. It there anything I can help you with."", ""#mhm I'm okay Thank you."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""-hun you too."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
190,"{""dialogue_id"": ""190"", ""turns"": {""turn_id"": [""insurance_190_000"", ""insurance_190_001"", ""insurance_190_002"", ""insurance_190_003"", ""insurance_190_004"", ""insurance_190_005"", ""insurance_190_006"", ""insurance_190_007"", ""insurance_190_008"", ""insurance_190_009"", ""insurance_190_010"", ""insurance_190_011"", ""insurance_190_012"", ""insurance_190_013"", ""insurance_190_014"", ""insurance_190_015"", ""insurance_190_016"", ""insurance_190_017"", ""insurance_190_018"", ""insurance_190_019"", ""insurance_190_020"", ""insurance_190_021"", ""insurance_190_022"", ""insurance_190_023"", ""insurance_190_024"", ""insurance_190_025"", ""insurance_190_026"", ""insurance_190_027"", ""insurance_190_028"", ""insurance_190_029"", ""insurance_190_030"", ""insurance_190_031"", ""insurance_190_032"", ""insurance_190_033"", ""insurance_190_034"", ""insurance_190_035"", ""insurance_190_036"", ""insurance_190_037"", ""insurance_190_038"", ""insurance_190_039"", ""insurance_190_040"", ""insurance_190_041"", ""insurance_190_042"", ""insurance_190_043"", ""insurance_190_044"", ""insurance_190_045""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Mia. Can I have your name and account number?"", ""Yes. My name is Jack Carrter. C-a-r-r-t-e-r"", ""Thank you for spelling that. And your account number?"", ""Sure. It's four six two four, eight one six one"", ""Thank you mister Carrter. May I call you Jack?"", ""Yes. That's fine."", ""Okay, Jack. Thank you for verifying your account."", ""Your welcome"", ""How is your day going?"", ""I'm busy, but good."", ""Glad to hear it. Now how can I help you?"", ""I need to change my address."", ""Okay. I'd be glad to help you with that."", ""I just moved and I tried to do it online but it didn't work and so I'm hoping to get this resolved now."", ""Of course. Can I confirm the adddress on file currently?"", ""Yeah. It's forty-two North Adamiss San Diego, California, nine five five three oh."", ""Great. Now can I get the new address, please."", ""#Um, three hundred West Madison Street, San Diego, California. Nine five five three six."", ""Great. Let me read that back to you."", ""Okay."", ""Three hundred West Madison Street, San Diego, California and the zip is nine five five three six."", ""Yes. That's correct."", ""Good. Now that that is fixed is there anything else I can do for you?"", ""Well, will this change my address on all of my accounts?"", ""Let me see. Yes, Jack, it looks like it will change on your homeowners and auto policies."", ""That's good. Thank you, Mia."", ""Not a problem. Glad to help."", ""Can you tell me how much my premiums will change, you know, monthly?"", ""Yes. It will change based on your new home's value and your new location."", ""Can you tell me how much?"", ""It looks like we're waiting for more information from the title agency."", ""Oh. What does that mean."", ""Well, it means I don\u2019t have the information about your new property yet. Did you just move in?"", ""Yes. Yesterday."", ""Did you have the insurance and property taxes included in your mortgage payment?"", ""Yes, I did."", ""I'm so sorry, but I can't tell you what your new premium will be until we have that information."", ""When will that be?"", ""Once you close escrow, it usually takes three to five days for the information to get to us."", ""And then what?"", ""The title agency should provide us with the changes and you will the receive notice of your new premium."", ""Okay. So just wait until I hear from the title agency?"", ""Yes. That's what I would recommend. #Uh, if you haven't heard in a week or so, call us back."", ""Okay. I appreciate all your help."", ""That's what I'm here for, Jack. Remember, if you don't hear anything please give us a call back. Okay?"", ""Okay. Thanks again. Good bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
191,"{""dialogue_id"": ""191"", ""turns"": {""turn_id"": [""insurance_191_000"", ""insurance_191_001"", ""insurance_191_002"", ""insurance_191_003"", ""insurance_191_004"", ""insurance_191_005"", ""insurance_191_006"", ""insurance_191_007"", ""insurance_191_008"", ""insurance_191_009"", ""insurance_191_010"", ""insurance_191_011"", ""insurance_191_012"", ""insurance_191_013"", ""insurance_191_014"", ""insurance_191_015"", ""insurance_191_016"", ""insurance_191_017"", ""insurance_191_018"", ""insurance_191_019"", ""insurance_191_020"", ""insurance_191_021"", ""insurance_191_022"", ""insurance_191_023"", ""insurance_191_024"", ""insurance_191_025"", ""insurance_191_026"", ""insurance_191_027"", ""insurance_191_028"", ""insurance_191_029"", ""insurance_191_030"", ""insurance_191_031"", ""insurance_191_032"", ""insurance_191_033"", ""insurance_191_034"", ""insurance_191_035"", ""insurance_191_036"", ""insurance_191_037"", ""insurance_191_038"", ""insurance_191_039"", ""insurance_191_040"", ""insurance_191_041"", ""insurance_191_042"", ""insurance_191_043"", ""insurance_191_044"", ""insurance_191_045"", ""insurance_191_046"", ""insurance_191_047"", ""insurance_191_048"", ""insurance_191_049"", ""insurance_191_050"", ""insurance_191_051"", ""insurance_191_052"", ""insurance_191_053"", ""insurance_191_054"", ""insurance_191_055"", ""insurance_191_056"", ""insurance_191_057"", ""insurance_191_058"", ""insurance_191_059"", ""insurance_191_060"", ""insurance_191_061"", ""insurance_191_062"", ""insurance_191_063"", ""insurance_191_064"", ""insurance_191_065"", ""insurance_191_066"", ""insurance_191_067"", ""insurance_191_068"", ""insurance_191_069"", ""insurance_191_070"", ""insurance_191_071"", ""insurance_191_072"", ""insurance_191_073"", ""insurance_191_074"", ""insurance_191_075"", ""insurance_191_076"", ""insurance_191_077"", ""insurance_191_078"", ""insurance_191_079"", ""insurance_191_080"", ""insurance_191_081"", ""insurance_191_082"", ""insurance_191_083"", ""insurance_191_084"", ""insurance_191_085"", ""insurance_191_086"", ""insurance_191_087"", ""insurance_191_088"", ""insurance_191_089"", ""insurance_191_090"", ""insurance_191_091"", ""insurance_191_092"", ""insurance_191_093"", ""insurance_191_094"", ""insurance_191_095"", ""insurance_191_096"", ""insurance_191_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Alonzo speaking, how can I be of service to you?"", ""yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?"", ""Sure, yes I can help you with any update. first could you get me your full name also with your policy number please?"", ""#Oh sure, I've got it right here with me."", ""#whaow nice, we can proceed from there."", ""Just a moment."", ""Sure, take your time miss."", ""#let me roundoff a conversation with my laundry guy in order to delivere my cloth."", ""#oh, sure you can take your time."", ""Perfect, you ready?"", ""Sure ready miss, go on."", ""my name is Michelle moris."", ""Okay Miss Moris If am not mistaken?"", ""#Um, it's okay."", ""That's no problem miss."", ""Could you help me with your policy number?"", ""#mhm, i have it right here."", ""#mhm I've got that right here."", ""Beautiful."", ""Let me call it for you two six four one six six three nine one."", ""Okay, let me repeat that back to you, two six four one six six three nine one?"", ""Correct."", ""One more time please."", ""two six four one six six three nine one."", ""Okay, thank you Miss Moris, hold on am on your account."", ""its fine."", ""Okay, one last thing, could you please verify your pet name for me please?"", ""#Oh, yes Rubby."", ""One last thing please, the last six digits of your social security number?"", ""seven five five three eight four."", ""#oh, that's awesome."", ""yeah."", ""Very good miss."", ""Beautiful."", ""Not a problem, I have that updated for you. What else shouId i help you with?"", ""yeah, I will like to reset my password?"", ""Very possible miss."", ""Can I have your email please?"", ""That's wouldn't be an issue."", ""Do you mind if we proceed?"", ""Not at all."", ""let me get my glasses."", ""Take your time miss."", ""#here we go."", ""#Ok."", ""#yep it's michellemoris at yahoo dot com."", ""Got it right."", ""Okay."", ""I would like to confirm it one more time."", ""that's okay, here we go."", ""Michelle moris at yahoo dot com."", ""Got it."", ""I will send your verification code to your email."", ""I will appreciate that a lot."", ""I am on it just a second."", ""Alright."", ""I'm good."", ""You should have the verification code on your email now, please check."", ""#yeah it just came in now."", ""What should I do with that?"", ""click to verify the account."", ""Done."", ""Great!"", ""Verified."", ""Go to change my password."", ""#mhm finding it difficult to see on the account."", ""#mhm it's right at the top right corner."", ""It just got in now."", ""Use a default password of two two four two."", ""done already miss."", ""Done that."", ""Set a new password for it."", ""Okay doing that right away."", ""kindly simplify it so you can remember."", ""Okay, doing that."", ""Great."", ""Kindly login into your account with your username and new password."", ""#oh Okay."", ""My pleasure, Miss Moris your password is rectified now ma'am."", ""To be honest, I enjoyed my conversion with you."", ""Awesome."", ""Great."", ""thanks."", ""Miss Moris is there anything I can help you with?"", ""Not at all miss."", ""Checking through my account now."", ""No problem, is there anything else I can help you with from the account?"", ""No miss, I think that covers it for now. I really appreciate all your help."", ""Oh, my pleasure miss Moris If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your evening!"", ""#mhm, you have made my day today miss."", ""#whew, that is the reason we are here to serve you better."", ""Thank you."", ""Thank your miss."", ""Bye."", ""Bye bye miss."", ""Thanks bye too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
192,"{""dialogue_id"": ""192"", ""turns"": {""turn_id"": [""insurance_192_000"", ""insurance_192_001"", ""insurance_192_002"", ""insurance_192_003"", ""insurance_192_004"", ""insurance_192_005"", ""insurance_192_006"", ""insurance_192_007"", ""insurance_192_008"", ""insurance_192_009"", ""insurance_192_010"", ""insurance_192_011"", ""insurance_192_012"", ""insurance_192_013"", ""insurance_192_014"", ""insurance_192_015"", ""insurance_192_016"", ""insurance_192_017"", ""insurance_192_018"", ""insurance_192_019"", ""insurance_192_020"", ""insurance_192_021"", ""insurance_192_022"", ""insurance_192_023"", ""insurance_192_024"", ""insurance_192_025"", ""insurance_192_026"", ""insurance_192_027"", ""insurance_192_028"", ""insurance_192_029"", ""insurance_192_030"", ""insurance_192_031"", ""insurance_192_032"", ""insurance_192_033"", ""insurance_192_034"", ""insurance_192_035"", ""insurance_192_036"", ""insurance_192_037"", ""insurance_192_038"", ""insurance_192_039"", ""insurance_192_040"", ""insurance_192_041"", ""insurance_192_042"", ""insurance_192_043"", ""insurance_192_044"", ""insurance_192_045"", ""insurance_192_046"", ""insurance_192_047"", ""insurance_192_048"", ""insurance_192_049"", ""insurance_192_050"", ""insurance_192_051"", ""insurance_192_052"", ""insurance_192_053"", ""insurance_192_054"", ""insurance_192_055"", ""insurance_192_056"", ""insurance_192_057"", ""insurance_192_058"", ""insurance_192_059"", ""insurance_192_060"", ""insurance_192_061"", ""insurance_192_062"", ""insurance_192_063"", ""insurance_192_064"", ""insurance_192_065"", ""insurance_192_066"", ""insurance_192_067"", ""insurance_192_068"", ""insurance_192_069"", ""insurance_192_070"", ""insurance_192_071"", ""insurance_192_072"", ""insurance_192_073"", ""insurance_192_074"", ""insurance_192_075"", ""insurance_192_076"", ""insurance_192_077"", ""insurance_192_078"", ""insurance_192_079"", ""insurance_192_080"", ""insurance_192_081"", ""insurance_192_082"", ""insurance_192_083"", ""insurance_192_084"", ""insurance_192_085"", ""insurance_192_086"", ""insurance_192_087"", ""insurance_192_088"", ""insurance_192_089"", ""insurance_192_090"", ""insurance_192_091"", ""insurance_192_092"", ""insurance_192_093"", ""insurance_192_094"", ""insurance_192_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Charlton speaking.How can i help you?"", ""Good afternoon. This is Nick on the line."", ""Alright mister Nick. How May I help you sir."", ""Yea....I am having issues trying to login into my account on your website."", ""oh!sorry about that mister Nick."", ""Alright Charlton...."", ""what was the response when you try to login sir."", ""Incorrect username or passsword."", ""uh-oh! Ok sir."", ""whew! so complicated right?"", ""huh! not at all sir."", ""Ok. good to hear that."", ""So. Which of the information are you sure is correct sir?"", ""oh! you mean?"", ""Username or passsword."", ""Ok. I am sure the Username is right."", ""Alright....better."", ""Ok Charlton."", ""I will need you to give me the Username sir..."", ""Ok. this is it, Nick at Rivertown."", ""Alright mister Nick. I would need to run a check on your account sir."", ""Alright Charlton."", ""Hold on for a second sir."", ""No problem Charlton."", ""Ok sir. please can i have your full name sir."", ""You mean first and last name?"", ""Sure, yes sir."", ""Ok. Nick Pinearr."", ""Please can you spell the last name."", ""Alright. P.i.n.e.a.r.r."", ""So....it ends with a double r right?"", ""Yea. correct."", ""I will need your policy number too."", ""uh-oh! few seconds please, I will need to get my file folder."", ""No problem sir. take your time."", ""Sorry for taking time. I just moved into a new apartment."", ""wow!...that's cool."", ""Yea. this is it. eight three three one two five six nine one."", ""I will repeat the numbers for confirmation sir."", ""Alright Charlton, go ahead."", ""eight three three one two five six one one."", ""whew! you got the last two digits wrong."", ""Oh! my bad. sorry about that sir."", ""It ends with nine one."", ""OK Sir. got it."", ""good."", ""hold on sir. while I finalise my check."", ""no problem Charlton."", ""The Username is actually correct sir."", ""Bravo. good to hear that."", ""At this juncture mister Nick. It's either I help you with the password recovery from the system over here............or."", ""ok....I am with you."", ""Or I will help you generate the password reset link and you finish it yourself."", ""uh-oh!"", ""Are you there sir?"", ""Yea Charlton....since I have you online. I would allow you help me recover the password from your system."", ""All good sir. I will need you to answer the following questions in the process of password recovery."", ""Okay."", ""a second sir."", ""um! oh okay."", ""Can i have your home address sir."", ""I will have to give you the old address right?"", ""It has to be the one you entered during registration sir."", ""ok. One harvey circle, Macomb, Illinois. six five three one four three."", ""ok. got it sir."", ""good."", ""Your phone number sir?"", ""three zero nine two five one eight eight zero two."", ""if i am not mistaken...you said three zero nine two five one eight eight zero two."", ""correct."", ""ok sir...lastly the last four digits of your social security number."", ""five four two two."", ""Got it."", ""Alright Charlton."", ""A moment sir."", ""No problem."", ""Please hold on sir while I actualize the operation."", ""oh. ok."", ""uh-oh! done sir... password recovered successfully."", ""Oh! great one."", ""Yes sir...the password is a, a, one, two, three, X, y, z."", ""I am writing it down...a second please."", ""ok sir... take your time."", ""ok....i am reading it to you for confirmation. a, a, one, two, three, X, y, z."", ""correct sir."", ""good....yea."", ""So....you will be able to login to your account with this password now..."", ""Alright.....thanks."", ""Thereafter....you can now change it to a password of your choice."", ""oh! good....Thanks very much for your time."", ""You are always welcome mister Nick....As a loyal customer that you are, we are always at your service. is there any other thing I can help you with sir?"", ""uh-oh! as a matter of fact....now that I have you online....um!... none for now Charlton."", ""ok sir... good to hear that and thanks for your patronage sir."", ""You are welcome."", ""Thank you, bye-bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
193,"{""dialogue_id"": ""193"", ""turns"": {""turn_id"": [""insurance_193_000"", ""insurance_193_001"", ""insurance_193_002"", ""insurance_193_003"", ""insurance_193_004"", ""insurance_193_005"", ""insurance_193_006"", ""insurance_193_007"", ""insurance_193_008"", ""insurance_193_009"", ""insurance_193_010"", ""insurance_193_011"", ""insurance_193_012"", ""insurance_193_013"", ""insurance_193_014"", ""insurance_193_015"", ""insurance_193_016"", ""insurance_193_017"", ""insurance_193_018"", ""insurance_193_019"", ""insurance_193_020"", ""insurance_193_021"", ""insurance_193_022"", ""insurance_193_023"", ""insurance_193_024"", ""insurance_193_025"", ""insurance_193_026"", ""insurance_193_027"", ""insurance_193_028"", ""insurance_193_029"", ""insurance_193_030"", ""insurance_193_031"", ""insurance_193_032"", ""insurance_193_033"", ""insurance_193_034"", ""insurance_193_035"", ""insurance_193_036"", ""insurance_193_037"", ""insurance_193_038"", ""insurance_193_039"", ""insurance_193_040"", ""insurance_193_041"", ""insurance_193_042"", ""insurance_193_043"", ""insurance_193_044"", ""insurance_193_045"", ""insurance_193_046"", ""insurance_193_047"", ""insurance_193_048"", ""insurance_193_049"", ""insurance_193_050"", ""insurance_193_051"", ""insurance_193_052"", ""insurance_193_053"", ""insurance_193_054"", ""insurance_193_055"", ""insurance_193_056"", ""insurance_193_057"", ""insurance_193_058"", ""insurance_193_059"", ""insurance_193_060"", ""insurance_193_061"", ""insurance_193_062"", ""insurance_193_063"", ""insurance_193_064"", ""insurance_193_065"", ""insurance_193_066"", ""insurance_193_067"", ""insurance_193_068"", ""insurance_193_069"", ""insurance_193_070"", ""insurance_193_071"", ""insurance_193_072"", ""insurance_193_073"", ""insurance_193_074"", ""insurance_193_075"", ""insurance_193_076"", ""insurance_193_077"", ""insurance_193_078"", ""insurance_193_079"", ""insurance_193_080"", ""insurance_193_081"", ""insurance_193_082"", ""insurance_193_083"", ""insurance_193_084"", ""insurance_193_085"", ""insurance_193_086"", ""insurance_193_087"", ""insurance_193_088"", ""insurance_193_089"", ""insurance_193_090"", ""insurance_193_091"", ""insurance_193_092"", ""insurance_193_093"", ""insurance_193_094"", ""insurance_193_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Angelina speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I was wondering if you could help me with an upgrade from my current home preferred?"", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine, take your time."", ""just let me take a cup of water one moment."", ""That's no problem, I understand."", ""water is life."", ""Yes sir, very correct."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Pickford Jane."", ""Okay mister Jane, if am correct?"", ""very correct ma."", ""That's no problem mister Jane I will work on the account ma, one second."", ""Sure."", ""Could you provide me with your policy number?"", ""#mhm I've got that right here, you ready?"", ""Yes sir."", ""Four eight three nine two three eight two two."", ""Okay, let me repeat that back to you, four eight three nine two three eight two?"", ""You missed a two."", ""-oh one more time please."", ""Four eight three nine two three eight two two."", ""Okay, thank you mister Jane, I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Bonne."", ""And the last four digits of your social security number?"", ""One four seven two."", ""-huh very good. Okay, let me go ahead and update your last name real quick, give me one second."", ""sure."", ""Hold on, am in it ma."", ""Great."", ""Running your profile now ma."", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an home preferred policy with you now and I have decided to shop the home complete insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Shoot I wrote it down, let me find it. Found it."", ""Take your time."", ""Age has reduced our sharpness."", ""I completely understand, everybody is ageing believe you me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister Jane."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Jane I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is pickfordjane at gmail dot com."", ""Got it, easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""You live, you learn, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Jane Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be December first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Jane. If you have any further questions please do not hesitate to call, okay?"", ""Okay, sounds great."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye."", ""Thank you ma."", ""Thanks bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
194,"{""dialogue_id"": ""194"", ""turns"": {""turn_id"": [""insurance_194_000"", ""insurance_194_001"", ""insurance_194_002"", ""insurance_194_003"", ""insurance_194_004"", ""insurance_194_005"", ""insurance_194_006"", ""insurance_194_007"", ""insurance_194_008"", ""insurance_194_009"", ""insurance_194_010"", ""insurance_194_011"", ""insurance_194_012"", ""insurance_194_013"", ""insurance_194_014"", ""insurance_194_015"", ""insurance_194_016"", ""insurance_194_017"", ""insurance_194_018"", ""insurance_194_019"", ""insurance_194_020"", ""insurance_194_021"", ""insurance_194_022"", ""insurance_194_023"", ""insurance_194_024"", ""insurance_194_025"", ""insurance_194_026"", ""insurance_194_027"", ""insurance_194_028"", ""insurance_194_029"", ""insurance_194_030"", ""insurance_194_031"", ""insurance_194_032"", ""insurance_194_033"", ""insurance_194_034"", ""insurance_194_035"", ""insurance_194_036"", ""insurance_194_037"", ""insurance_194_038"", ""insurance_194_039"", ""insurance_194_040"", ""insurance_194_041"", ""insurance_194_042"", ""insurance_194_043"", ""insurance_194_044"", ""insurance_194_045"", ""insurance_194_046"", ""insurance_194_047"", ""insurance_194_048"", ""insurance_194_049"", ""insurance_194_050"", ""insurance_194_051"", ""insurance_194_052"", ""insurance_194_053"", ""insurance_194_054"", ""insurance_194_055"", ""insurance_194_056"", ""insurance_194_057"", ""insurance_194_058"", ""insurance_194_059"", ""insurance_194_060"", ""insurance_194_061"", ""insurance_194_062"", ""insurance_194_063"", ""insurance_194_064"", ""insurance_194_065"", ""insurance_194_066"", ""insurance_194_067"", ""insurance_194_068"", ""insurance_194_069"", ""insurance_194_070"", ""insurance_194_071"", ""insurance_194_072"", ""insurance_194_073"", ""insurance_194_074"", ""insurance_194_075"", ""insurance_194_076"", ""insurance_194_077"", ""insurance_194_078"", ""insurance_194_079"", ""insurance_194_080"", ""insurance_194_081"", ""insurance_194_082"", ""insurance_194_083"", ""insurance_194_084"", ""insurance_194_085"", ""insurance_194_086"", ""insurance_194_087"", ""insurance_194_088"", ""insurance_194_089"", ""insurance_194_090"", ""insurance_194_091"", ""insurance_194_092"", ""insurance_194_093"", ""insurance_194_094"", ""insurance_194_095"", ""insurance_194_096"", ""insurance_194_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morningRivertown Insurance, this is Young speaking, how can i be of assist you?"", ""I subscribed to a policy with Rivertown and I think you are in a position to help me reset my password?"", ""#oh, yes I can be of help to you on any update. first I would like you to give me your full name also with your policy number please?"", ""#oh sure, I've got it with me here."", ""That's perfect, we can proceed right?"", ""a minute please."", ""It okay."", ""#would you mind, i did like to roundoff a chat with my laundry man in order to delivere my cloth."", ""i really wouldn't mind."", ""Okay, may we proceed now?"", ""Sure please, go on."", ""my name is Bailey Chaffy."", ""Alright mister Chaffy If am correct?"", ""#Um, sure you are."", ""That's okay sir."", ""-uh that's fine."", ""Could you help me with your policy number please?"", ""#mhm yeah, right away."", ""That's perfect."", ""let me call it out for you one six four three six one four two."", ""Alright, i will like to repeat that to you again, one six four three six one two four two?"", ""perfectly correct."", ""repeat it once more please."", ""one six four three six one two four one."", ""Alright, thank you mister Chaffy, hold on sir I am on your account."", ""not a problem."", ""One last thing, could you please verify your pet name for me please?"", ""Not a problem, Inter."", ""One last thing please, can you send me the last four digits of your social security number?"", ""one two three four."", ""#whao, that's great."", ""awesome."", ""that's great."", ""Yeah, sure."", ""Not to bother, I have that updated for you. What other services of mine would you be needing?"", ""#Oh yeah, I need to reset my password?"", ""That's very possible sir."", ""Can i get your email please?"", ""That's wouldn't be a problem."", ""Can we proceed?"", ""sure."", ""i would like to get my glasses please give me a second."", ""you can take your time sir."", ""#are we good to go now?"", ""#sure please."", ""#yep it's baileychaffy at gmail dot com."", ""Got it right."", ""Awesome."", ""I did like to confirm it one more time please?"", ""no problem."", ""[Laughter] baileychaffy at gmail dot com."", ""Got it right."", ""I would send your verification code to your email."", ""I will really love that."", ""I'm right on it just a second please."", ""Do take your time please."", ""I got it."", ""could you please check your email to verify the code?"", ""#It just came in now."", ""What should i do with that?"", ""Click to verify the account."", ""Right on it."", ""take your time please."", ""verified."", ""Go to change my password."", ""#mhm finding it difficult to see."", ""it's right at the top corner."", ""#yep just saw it now."", ""Use a default password of eight nine two one."", ""On it please."", ""Settled."", ""One more thing, you have to set a new password for it."", ""I will do that straight away."", ""You kindly make it simple so you don't have a hard time remembering."", ""#yeah, you're totally right."", ""#yep always right."", ""please login in to your account with your username and new password."", ""#sure please."", ""My pleasure, mister chaffy our password is rectified now sir."", ""Frankly speaking, I had a good time conversion with you."", ""It a pleasure sir."", ""Awesome."", ""Awesome it is."", ""mister Chaffy. is there anything else you would like me to assist you with?"", ""Thanks a lot but none sir."", ""I'm still going through my account now."", ""Please take your time, is there anything else I can help you with from the account?"", ""No Sir, I think that will be all for now. Thanks for your time."", ""Don't mention, it my ultimate pleasure Sir, If you have any further questions please don't hesitate to call me alright?"", ""Okay, i sure will."", ""Thank you for being a valued customer of Rivertown Insurance. Do enjoy the rest of your day!"", ""#Waow, you made my day Sir."", ""it our duty to serve you better."", ""Thanks."", ""Thank you sir."", ""Bye bye."", ""Bye."", ""Bye Mr.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
195,"{""dialogue_id"": ""195"", ""turns"": {""turn_id"": [""insurance_195_000"", ""insurance_195_001"", ""insurance_195_002"", ""insurance_195_003"", ""insurance_195_004"", ""insurance_195_005"", ""insurance_195_006"", ""insurance_195_007"", ""insurance_195_008"", ""insurance_195_009"", ""insurance_195_010"", ""insurance_195_011"", ""insurance_195_012"", ""insurance_195_013"", ""insurance_195_014"", ""insurance_195_015"", ""insurance_195_016"", ""insurance_195_017"", ""insurance_195_018"", ""insurance_195_019"", ""insurance_195_020"", ""insurance_195_021"", ""insurance_195_022"", ""insurance_195_023"", ""insurance_195_024"", ""insurance_195_025"", ""insurance_195_026"", ""insurance_195_027"", ""insurance_195_028"", ""insurance_195_029"", ""insurance_195_030"", ""insurance_195_031"", ""insurance_195_032"", ""insurance_195_033"", ""insurance_195_034"", ""insurance_195_035"", ""insurance_195_036"", ""insurance_195_037"", ""insurance_195_038"", ""insurance_195_039"", ""insurance_195_040"", ""insurance_195_041"", ""insurance_195_042"", ""insurance_195_043"", ""insurance_195_044"", ""insurance_195_045"", ""insurance_195_046"", ""insurance_195_047"", ""insurance_195_048"", ""insurance_195_049"", ""insurance_195_050"", ""insurance_195_051"", ""insurance_195_052"", ""insurance_195_053"", ""insurance_195_054"", ""insurance_195_055"", ""insurance_195_056"", ""insurance_195_057"", ""insurance_195_058"", ""insurance_195_059"", ""insurance_195_060"", ""insurance_195_061"", ""insurance_195_062"", ""insurance_195_063"", ""insurance_195_064"", ""insurance_195_065"", ""insurance_195_066"", ""insurance_195_067"", ""insurance_195_068"", ""insurance_195_069"", ""insurance_195_070"", ""insurance_195_071"", ""insurance_195_072"", ""insurance_195_073"", ""insurance_195_074"", ""insurance_195_075"", ""insurance_195_076"", ""insurance_195_077"", ""insurance_195_078"", ""insurance_195_079"", ""insurance_195_080"", ""insurance_195_081"", ""insurance_195_082"", ""insurance_195_083"", ""insurance_195_084"", ""insurance_195_085"", ""insurance_195_086"", ""insurance_195_087"", ""insurance_195_088"", ""insurance_195_089"", ""insurance_195_090"", ""insurance_195_091"", ""insurance_195_092"", ""insurance_195_093"", ""insurance_195_094"", ""insurance_195_095"", ""insurance_195_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this Jessica speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account."", ""Okay, yes I can help you create an account."", ""Sure, yes, how do we go about it?"", ""Can I request for your name please?"", ""no problem."", ""That's no problem, it won't sir."", ""my name is George Kenneth."", ""OK mister George."", ""Okay."", ""Got it."", ""again my name is George Kenneth."", ""#Hm k. e. n. n. e. t. h is correct sir."", ""very correct."", ""On it sir."", ""Good."", ""Can you provide me with your phone no?"", ""#yep, that's not a problem."", ""On it."", ""Four two three nine two eight nine seven two three."", ""Okay, let me repeat that back to you, four two three nine two eight nine seven two three?"", ""Very correct."", ""-oh, Four two three nine two eight nine seven two three."", ""Good."", ""on it please hold on."", ""No problem ."", ""Okay, one last thing, could you please tell me your mother's maiden name?"", ""Okay.its Larry."", ""Got it."", ""Okay."", ""Can I also request for your email."", ""sure."", ""waiting."", ""Here we go."", ""On the page."", ""Kenneth at gmail dot com."", ""Got it."", ""I will send you a confirmation mail now."", ""That's great news."", ""You can create an account set your password and confirm the password."", ""Let's me login to my email now."", ""Take your time."", ""got that now."", ""on the verification, a moment please."", ""Let me attach the list of all our policies for you to make your choice."", ""#whaooo that will be awesome."", ""Also confirm your date of birth."", ""sure one second. Shoot I wrote it down."", ""Take your time."", ""OKay can I proceed from there."", ""pretty sure."", ""Okay, okay, December seven nineteen ninety one."", ""On it."", ""Okay."", ""Can you repeat that?"", ""Okay, second December seven nineteen ninety one."", ""Update that for you ma."", ""Awesome."", ""Can I request for your security number."", ""nine two five four five six eight two nine."", ""Can you repeat that for me."", ""nine two five four five six eight two nine."", ""updating your account right now."", ""Okay."", ""On it sir."", ""#mhm I want to shop a complete auto policy."", ""Yes sir, pretty good. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay."", ""Complete Auto cost two thousand dollars yearly."", ""Pretty good."", ""The details of the bills would also be attach to your email."", ""That's great."", ""Go to your account to activate it."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister George Kenneth Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be May third, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister George Kenneth If you have any further questions please do not hesitate to call, okay?"", ""Okay, that's great."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you."", ""You are welcome."", ""Okay bye bye."", ""Bye."", ""okay.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
196,"{""dialogue_id"": ""196"", ""turns"": {""turn_id"": [""insurance_196_000"", ""insurance_196_001"", ""insurance_196_002"", ""insurance_196_003"", ""insurance_196_004"", ""insurance_196_005"", ""insurance_196_006"", ""insurance_196_007"", ""insurance_196_008"", ""insurance_196_009"", ""insurance_196_010"", ""insurance_196_011"", ""insurance_196_012"", ""insurance_196_013"", ""insurance_196_014"", ""insurance_196_015"", ""insurance_196_016"", ""insurance_196_017"", ""insurance_196_018"", ""insurance_196_019"", ""insurance_196_020"", ""insurance_196_021"", ""insurance_196_022"", ""insurance_196_023"", ""insurance_196_024"", ""insurance_196_025"", ""insurance_196_026"", ""insurance_196_027"", ""insurance_196_028"", ""insurance_196_029"", ""insurance_196_030"", ""insurance_196_031"", ""insurance_196_032"", ""insurance_196_033"", ""insurance_196_034"", ""insurance_196_035"", ""insurance_196_036"", ""insurance_196_037"", ""insurance_196_038"", ""insurance_196_039"", ""insurance_196_040"", 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""insurance_196_084"", ""insurance_196_085"", ""insurance_196_086"", ""insurance_196_087"", ""insurance_196_088"", ""insurance_196_089"", ""insurance_196_090"", ""insurance_196_091"", ""insurance_196_092"", ""insurance_196_093"", ""insurance_196_094"", ""insurance_196_095"", ""insurance_196_096"", ""insurance_196_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Bruno speaking, how may I assist you?"", ""yes I subscribed to a policy with Rivertown and I think you could be of help to reset my password?"", ""Of course, yes I can be of help to you on any update. first I would like to get your full name also with your policy number please?"", ""sure thing, I've got it with me."", ""That's cool, we can proceed from there."", ""a moment please."", ""Do take your time please ma'am."", ""#lf you wouldn't mind I will like to roundup a chat with my laundry man in order to delivere my cloth."", ""you just take your time."", ""Okay, you good to go now?"", ""Yes please, go on."", ""my name is Amanda Davis."", ""Alright mister Davis If am correct?"", ""#Um, it's all good."", ""That's no big deal sir."", ""-uh that amazing."", ""Could you help with your policy number please?"", ""#mhm got it right here."", ""That's perfect."", ""let me spell it out for you seven two one four ten six two four two."", ""Alright, i will like to repeat that to you again, seven two one four ten six two four two?"", ""perfectly correct."", ""repeat it once more please."", ""seven two one four ten six two four one."", ""Alright, thank you mister Davis, hold on sir I am on your account."", ""not a problem."", ""One last thing, could you please verify your childhood girlfriend name for me please?"", ""Of course, Julia."", ""One more last thing please, the last four digits of your social security number?"", ""two two four three."", ""#whao, that's great."", ""yeah."", ""All good sir."", ""Amazing."", ""Not to bother, I have that updated for you. What other services of mine would you be needing?"", ""#Oh yeah, I have to reset my password?"", ""That's all good Sir."", ""Can i have your email please?"", ""That's wouldn't be a problem."", ""Can we go ahead."", ""sure."", ""#oh, my glasses a second please."", ""Sir you can take your time."", ""#we are good to go now."", ""#Alright."", ""#yep it's amandadavis at yahoo dot com."", ""Got it right."", ""Yeah."", ""To be confirm one more time please?"", ""you should please."", ""[Chuckle] amandadavie at yahoo dot com."", ""I Got it."", ""I will help in sending your verification code to your email."", ""I really can't wait to see that."", ""Right on it a second please."", ""its fine."", ""I got it."", ""could you please check your email for the verification code."", ""#Just got in now."", ""What do I need that for?"", ""You click on it to verify the account."", ""Right on it."", ""Alright."", ""verified already."", ""You go to change my password."", ""#mhm can't really see that on the account."", ""it's right at the top corner."", ""Just saw it right now."", ""Use a default password of three three one four."", ""Alright, am on it sir."", ""Done."", ""One more thing you set a new password for it."", ""I will do that right away."", ""You kindly make it simple so you can remember."", ""Thanks doing that already."", ""Awesome."", ""please login in to your account with your username and new password."", ""#oh sure."", ""My pleasure, mister Davis your password is rectified now ma'am."", ""To be sincere, I enjoyed my conversion with you."", ""Happy to hear that."", ""Good."", ""Okay."", ""mister Davis is there anything I can help you with?"", ""None ma'am."", ""Going through my account now."", ""It alright, is there anything else I can help you with from the account?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh, my pleasure mister Grey. If you have any further questions please do not hesitate to call me okay?"", ""Okay, I sure will."", ""Thank you for being a valued customer of Rivertown Insurance. Do enjoy the rest your afternoon!"", ""#Whew, you made my day sir."", ""that is the reason we are here to serve you better."", ""Thanks."", ""Thank you too Ma'am."", ""Bye bye."", ""Bye ma'am."", ""Thanks again bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
197,"{""dialogue_id"": ""197"", ""turns"": {""turn_id"": [""insurance_197_000"", ""insurance_197_001"", ""insurance_197_002"", ""insurance_197_003"", ""insurance_197_004"", ""insurance_197_005"", ""insurance_197_006"", ""insurance_197_007"", ""insurance_197_008"", ""insurance_197_009"", ""insurance_197_010"", ""insurance_197_011"", ""insurance_197_012"", ""insurance_197_013"", ""insurance_197_014"", ""insurance_197_015"", ""insurance_197_016"", ""insurance_197_017"", ""insurance_197_018"", ""insurance_197_019"", ""insurance_197_020"", ""insurance_197_021"", ""insurance_197_022"", ""insurance_197_023"", ""insurance_197_024"", ""insurance_197_025"", ""insurance_197_026"", ""insurance_197_027"", ""insurance_197_028"", ""insurance_197_029"", ""insurance_197_030"", ""insurance_197_031"", ""insurance_197_032"", ""insurance_197_033"", ""insurance_197_034"", ""insurance_197_035"", ""insurance_197_036"", ""insurance_197_037"", ""insurance_197_038"", ""insurance_197_039"", ""insurance_197_040"", ""insurance_197_041"", ""insurance_197_042"", ""insurance_197_043"", ""insurance_197_044"", ""insurance_197_045"", ""insurance_197_046"", ""insurance_197_047"", ""insurance_197_048"", ""insurance_197_049"", ""insurance_197_050"", ""insurance_197_051"", ""insurance_197_052"", ""insurance_197_053"", ""insurance_197_054"", ""insurance_197_055"", ""insurance_197_056"", ""insurance_197_057"", ""insurance_197_058"", ""insurance_197_059"", ""insurance_197_060"", ""insurance_197_061"", ""insurance_197_062"", ""insurance_197_063"", ""insurance_197_064"", ""insurance_197_065"", ""insurance_197_066"", ""insurance_197_067"", ""insurance_197_068"", ""insurance_197_069"", ""insurance_197_070"", ""insurance_197_071"", ""insurance_197_072"", ""insurance_197_073"", ""insurance_197_074"", ""insurance_197_075"", ""insurance_197_076"", ""insurance_197_077"", ""insurance_197_078"", ""insurance_197_079"", ""insurance_197_080"", ""insurance_197_081"", ""insurance_197_082"", ""insurance_197_083"", ""insurance_197_084"", ""insurance_197_085"", ""insurance_197_086"", ""insurance_197_087"", ""insurance_197_088"", ""insurance_197_089"", ""insurance_197_090"", ""insurance_197_091"", ""insurance_197_092"", ""insurance_197_093"", ""insurance_197_094"", ""insurance_197_095"", ""insurance_197_096"", ""insurance_197_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Rivertown Insurance, this is Nancy speaking, how can I help you?"", ""I want to cancel my insurance plan."", ""Hi, thanks for calling Rivertown Insurance customer service. I can help you?"", ""I would like to cancel my insurance plan."", ""okay, could I have your first name and last name?"", ""one moment."", ""That's no problem, take your time."", ""let me have a glass of water."", ""I understand sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Jack Collins."", ""Thank you Jack Collins just to confirm is Colins spelled C.o.l.i.n.s.?"", ""No it is C.o.l.l.i.n.s."", ""Got that Sir."", ""Good."", ""To cancel your plan could you provide me yourur policy number? you can find this number on your account page in our website."", ""give me a moment."", ""Sure, take your time."", ""Policy number, it is the string of number below my Profile picture?"", ""Yes exactly, could you read that number to me?"", ""Yes, two three one."", ""Two three one."", ""Four nine three."", ""Four nine three."", ""two one two."", ""Two one two."", ""Yep, that's it."", ""Okay, two three one four nine three two one two."", ""Yep that's right."", ""perfect, may I have your address and zip code please?"", ""sure."", ""Okay."", ""Yep, it is twenty two Brooklyn Avenue, San Diego, California."", ""Okay. Your zip code?"", ""#huh it is seven three oh oh oh."", ""For confirmation sir, twenty two Brooklyn Avenue, San Diego California, seven seven oh oh oh right?"", ""#oh yep, very correct."", ""Next we need is your birth date?"", ""sorry, what birthday? I am not having birthday today."", ""[Laughter] it is the date of your birth sir, we need the information to verify your identity."", ""#oh I thought you were asking me to celebrate my birthday."", ""That's no problem. I understand."", ""Yeah my date of birth is February the ten, ninety sixty one."", ""Alright. February the ten ninety sixty one oh gosh, just a minute."", ""mhm."", ""Okay, before I proceed to cancell your plan, may I know the why you are cancelling?"", ""Eh, can we just go ahead and cancel it? I.... don't have time to explain that much."", ""just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year."", ""okay."", ""Please #huh confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""That's no problem mister Collins."", ""That's good."", ""Alright. please hang on sir, I will proceed to cancel your plan in the system."", ""Yeah, sure."", ""Okay done. Your plan is now cancelled. is there anything I can help you with?"", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Collins I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is jackcollins at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Collins Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be January ten, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Collins If you have any further questions please do not draw back to relate it to me, okay?"", ""Good."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been wonderful for me."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
198,"{""dialogue_id"": ""198"", ""turns"": {""turn_id"": [""insurance_198_000"", ""insurance_198_001"", ""insurance_198_002"", ""insurance_198_003"", ""insurance_198_004"", ""insurance_198_005"", ""insurance_198_006"", ""insurance_198_007"", ""insurance_198_008"", ""insurance_198_009"", ""insurance_198_010"", ""insurance_198_011"", ""insurance_198_012"", ""insurance_198_013"", ""insurance_198_014"", ""insurance_198_015"", ""insurance_198_016"", ""insurance_198_017"", ""insurance_198_018"", ""insurance_198_019"", ""insurance_198_020"", ""insurance_198_021"", ""insurance_198_022"", ""insurance_198_023"", ""insurance_198_024"", ""insurance_198_025"", ""insurance_198_026"", ""insurance_198_027"", ""insurance_198_028"", ""insurance_198_029"", ""insurance_198_030"", ""insurance_198_031"", ""insurance_198_032"", ""insurance_198_033"", ""insurance_198_034"", ""insurance_198_035"", ""insurance_198_036"", ""insurance_198_037"", ""insurance_198_038"", ""insurance_198_039"", ""insurance_198_040"", 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""insurance_198_084"", ""insurance_198_085"", ""insurance_198_086"", ""insurance_198_087"", ""insurance_198_088"", ""insurance_198_089"", ""insurance_198_090"", ""insurance_198_091"", ""insurance_198_092"", ""insurance_198_093"", ""insurance_198_094"", ""insurance_198_095"", ""insurance_198_096"", ""insurance_198_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Betty, speaking, how can I be of service to you?"", ""yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?"", ""Sure, yes I can help you with any update. first could you get me your full name also with your policy number please?"", ""#Oh sure, I've got it right here with me."", ""Nice, we can proceed from there."", ""Just a moment."", ""Sure, take your time Ma."", ""#let me roundoff a conversation with my laundry guy in order to delivere my cloth."", ""#oh, sure you can take your time."", ""Perfect, you ready?"", ""Sure ready, go on."", ""my name is Albert Teresa."", ""Okay mister Teresa, If am not mistaken?"", ""#Um, it's okay."", ""That's no problem."", ""Could you help me with your policy number?"", ""#mhm, i have it right here."", ""#mhm I've got that right here."", ""Perfect."", ""Let me call it for you four six four one six nine four nine five."", ""Okay, let me repeat that back to you, four six four one six nine four nine five?"", ""#Uh, great."", ""One more time please."", ""four six four one six nine four nine five."", ""Okay, thank you mister Teresa, hold on am on your account."", ""its fine."", ""Okay, one last thing, could you please verify your pet name for me please?"", ""#Oh, yes Jacky."", ""One last thing please, the last six digits of your social security number?"", ""eight five one four nine four."", ""#oh, that's awesome."", ""yeah."", ""Very good Ma."", ""Awesome."", ""Not a problem, I have that updated for you. What else shouId i help you with?"", ""yeah, I will like to reset my password?"", ""Very possible Ma."", ""Can I have your email please?"", ""That's wouldn't be an issue."", ""Do you mind if we proceed?"", ""Not at all."", ""let me get my glasses."", ""Take your time."", ""#here we go."", ""#Okay."", ""#yep it's Teresa at gmail dot com."", ""Got it right."", ""Okay."", ""I would like to confirm it one more time."", ""that's okay, here we go."", ""Teresa at gmail dot com."", ""Okay."", ""I will send your verification code to your email."", ""I will appreciate that a lot."", ""I am on it just a moment."", ""Alright."", ""I'm good."", ""You should have the verification code on your email now, please check."", ""#yeah it just came in now."", ""What should I do with that?"", ""click to verify the account."", ""Done."", ""Great!"", ""Verified."", ""Go to change my password."", ""#mhm finding it difficult to see on the account."", ""#mhm it's right at the top right corner."", ""It just got in now."", ""Use a default password of two two four two."", ""done already miss."", ""Done that."", ""Set a new password for it."", ""Okay doing that right away."", ""kindly simplify it so you can remember."", ""Okay, doing that."", ""Great."", ""Kindly login into your account with your username and new password."", ""#oh Okay."", ""My pleasure, mister Teresa your password is rectified now ma'am."", ""To be honest, I enjoyed my conversion with you."", ""Awesome."", ""Great."", ""thanks."", ""mister Teresa is there anything I can help you with?"", ""Not at all miss."", ""Checking through my account now."", ""No problem, is there anything else I can help you with from the account?"", ""No miss, I think that covers it for now. I really appreciate all your help."", ""Oh, my pleasure mister Teresa If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your evening!"", ""#mhm, you have made my day today."", ""That is the reason we are here to serve you better."", ""Thank you."", ""Thank your Ma."", ""Thanks for your time."", ""You are welcome MA."", ""Okay bye bye..""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
199,"{""dialogue_id"": ""199"", ""turns"": {""turn_id"": [""insurance_199_000"", ""insurance_199_001"", ""insurance_199_002"", ""insurance_199_003"", ""insurance_199_004"", ""insurance_199_005"", ""insurance_199_006"", ""insurance_199_007"", ""insurance_199_008"", ""insurance_199_009"", ""insurance_199_010"", ""insurance_199_011"", ""insurance_199_012"", ""insurance_199_013"", ""insurance_199_014"", ""insurance_199_015"", ""insurance_199_016"", ""insurance_199_017"", ""insurance_199_018"", ""insurance_199_019"", ""insurance_199_020"", ""insurance_199_021"", ""insurance_199_022"", ""insurance_199_023"", ""insurance_199_024"", ""insurance_199_025"", ""insurance_199_026"", ""insurance_199_027"", ""insurance_199_028"", ""insurance_199_029"", ""insurance_199_030"", ""insurance_199_031"", ""insurance_199_032"", ""insurance_199_033"", ""insurance_199_034"", ""insurance_199_035"", ""insurance_199_036"", ""insurance_199_037"", ""insurance_199_038"", ""insurance_199_039"", ""insurance_199_040"", ""insurance_199_041"", ""insurance_199_042"", ""insurance_199_043"", ""insurance_199_044"", ""insurance_199_045"", ""insurance_199_046"", ""insurance_199_047"", ""insurance_199_048"", ""insurance_199_049"", ""insurance_199_050"", ""insurance_199_051"", ""insurance_199_052"", ""insurance_199_053"", ""insurance_199_054"", ""insurance_199_055"", ""insurance_199_056"", ""insurance_199_057"", ""insurance_199_058"", ""insurance_199_059"", ""insurance_199_060"", ""insurance_199_061"", ""insurance_199_062"", ""insurance_199_063"", ""insurance_199_064"", ""insurance_199_065"", ""insurance_199_066"", ""insurance_199_067"", ""insurance_199_068"", ""insurance_199_069"", ""insurance_199_070"", ""insurance_199_071"", ""insurance_199_072"", ""insurance_199_073"", ""insurance_199_074"", ""insurance_199_075"", ""insurance_199_076"", ""insurance_199_077"", ""insurance_199_078"", ""insurance_199_079"", ""insurance_199_080"", ""insurance_199_081"", ""insurance_199_082"", ""insurance_199_083"", ""insurance_199_084"", ""insurance_199_085"", ""insurance_199_086"", ""insurance_199_087"", ""insurance_199_088"", ""insurance_199_089"", ""insurance_199_090"", ""insurance_199_091"", ""insurance_199_092"", ""insurance_199_093"", ""insurance_199_094"", ""insurance_199_095"", ""insurance_199_096"", ""insurance_199_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Jude speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I will like to upgrade it and i was wondering if you could help me."", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right with me."", ""That's good."", ""one moment."", ""That's no problem, I understand."", ""let me get my glasses."", ""am here to serve you sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is John Parker."", ""Okay Mr.Parker' Right."", ""Let me spell it out for you."", ""That's no problem Sir."", ""#yep, P.a.r.k.e.r."", ""Got it Correct right here."", ""Good."", ""Can I kindly request for your security number?"", ""#Yay, here we go nine nine three nine two three eight two five."", ""Okay, let me repeat that back to you, nine nine three nine two three eight two five?"", ""Correct."", ""-oh one more time please."", ""nine nine three nine two three eight two five."", ""Okay, thank you mister Parker. I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your childhood boy friend name for me please?"", ""Sure.David."", ""Can you assist me with the last four digits of your social security number?"", ""Three six seven two."", ""-oh very good."", ""sure."", ""Just to verify, your full name on the policy is John Parker.?"", ""That's correct."", ""let's go straight to our policies and subscription for it."", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me draft that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We really appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Shoot I wrote it down, let me find it. Found it."", ""Take your time."", ""Nowaday very slow these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home preferred if I'm not mistaken."", ""That's correct, yep, you got it mister Parker."", ""Seemed the best option for me for now."", ""Yes sir, okay the annual premium for a home preferred policy would be one thousand and five hundred dollars per year."", ""Good."", ""This we also have a complete policy includes our highest coverage and that comes with lowest deductibles, it's a great policy that goes for two thousand dollars yearly."", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""I should've stopped some years ago but I have to let time get away from me."", ""I'm right there with you. ."", ""Time fly's ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Parker I'm glad to hear we might be able to help you save some money."", ""#huh every little bit helps these days."", ""Yes sir, it does. #eee."", ""So do you think you could email me that quote of all our policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is johnparker at gmail dot com."", ""On it, the gmail is easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""I like the simplicity of the gmail for me."", ""#yep, good for easy access."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Parker. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, am enjoying the conversion with you."", ""The pleasure is mine Sir."", ""Could you tell me when my auto policy premium is due so as to upgrade to the best policy to once talked about?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be May three rd, I could attach a copy to the email also with our policies, if you don't mind?"", ""Awesome."", ""No problem, is there anything else I can help you with this morning?"", ""No Sir, I think that covers it for now. I really appreciate all your help."", ""#Whao, it's my pleasure mister Parker speaking with you this morning, If you have any further questions please do not draw back to relate it to me, okay?"", ""Great."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm, nice speaking with you Sir."", ""Thank you for your time Sir."", ""Thanks so much."", ""Your choice is our priority."", ""#whew, thanks."", ""Bye bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
200,"{""dialogue_id"": ""200"", ""turns"": {""turn_id"": [""insurance_200_000"", ""insurance_200_001"", ""insurance_200_002"", ""insurance_200_003"", ""insurance_200_004"", ""insurance_200_005"", ""insurance_200_006"", ""insurance_200_007"", ""insurance_200_008"", ""insurance_200_009"", ""insurance_200_010"", ""insurance_200_011"", ""insurance_200_012"", ""insurance_200_013"", ""insurance_200_014"", ""insurance_200_015"", ""insurance_200_016"", ""insurance_200_017"", ""insurance_200_018"", ""insurance_200_019"", ""insurance_200_020"", ""insurance_200_021"", ""insurance_200_022"", ""insurance_200_023"", ""insurance_200_024"", ""insurance_200_025"", ""insurance_200_026"", ""insurance_200_027"", ""insurance_200_028"", ""insurance_200_029"", ""insurance_200_030"", ""insurance_200_031"", ""insurance_200_032"", ""insurance_200_033"", ""insurance_200_034"", ""insurance_200_035"", ""insurance_200_036"", ""insurance_200_037"", ""insurance_200_038"", ""insurance_200_039"", ""insurance_200_040"", ""insurance_200_041"", ""insurance_200_042"", ""insurance_200_043"", ""insurance_200_044"", ""insurance_200_045"", ""insurance_200_046"", ""insurance_200_047"", ""insurance_200_048"", ""insurance_200_049"", ""insurance_200_050"", ""insurance_200_051"", ""insurance_200_052"", ""insurance_200_053"", ""insurance_200_054"", ""insurance_200_055"", ""insurance_200_056"", ""insurance_200_057"", ""insurance_200_058"", ""insurance_200_059"", ""insurance_200_060"", ""insurance_200_061"", ""insurance_200_062"", ""insurance_200_063"", ""insurance_200_064"", ""insurance_200_065"", ""insurance_200_066"", ""insurance_200_067"", ""insurance_200_068"", ""insurance_200_069"", ""insurance_200_070"", ""insurance_200_071"", ""insurance_200_072"", ""insurance_200_073"", ""insurance_200_074"", ""insurance_200_075"", ""insurance_200_076"", ""insurance_200_077"", ""insurance_200_078"", ""insurance_200_079"", ""insurance_200_080"", ""insurance_200_081"", ""insurance_200_082"", ""insurance_200_083"", ""insurance_200_084"", ""insurance_200_085"", ""insurance_200_086"", ""insurance_200_087"", ""insurance_200_088"", ""insurance_200_089"", ""insurance_200_090"", ""insurance_200_091"", ""insurance_200_092"", ""insurance_200_093"", ""insurance_200_094"", ""insurance_200_095"", ""insurance_200_096"", ""insurance_200_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Carly speaking, how can I help you?"", ""Hello, I want to reset my online account password."", ""Okay, yes I can help you. may I get your first name and your last name please?"", ""yep."", ""That's good."", ""one moment."", ""That's no problem, I understand."", ""let my glasses."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Charles Edward."", ""Thank you Charles Edward, just to confirm is Edwards spelled E.d.w.a.r.d.s.?"", ""#oh gosh it is Edward."", ""Okay Sir."", ""That's fine."", ""To reset your password could you provide me your policy number?"", ""just a minute. let me look for it."", ""That's no problem."", ""Three four two five one one two five six."", ""Okay, let me repeat that back to you, Three four two five one two five six?"", ""You missed a one."", ""-oh one more time please."", ""Three four two five one one two five six."", ""Okay, mister Edward i got it now."", "". No problem."", ""Alright. Could I get your old password?"", ""Sure."", ""Take your time."", ""Twenty two four oh one two two."", ""-oh very good. Okay, let me go ahead and update your old password quick, give me one second."", ""sure."", ""Okay. may I get the new password to reset your online account?"", ""#huh, just a moment."", ""okay."", ""yeah, the new code is five six four four right two nine."", ""Alright. just for confirmation, five six four four right nine."", ""sorry, you missed a two."", ""#oh gosh let me repeat it five six four four right two nine."", ""#huh that's correct."", ""Please confirm the reset password?"", ""Yes, I confirm to reset my online account password."", ""That's no problem mister Edward."", ""That's great."", ""Alright. Before I proceed to reset your password may I know the reason why you are resetting?"", ""it is, it just I found another user."", ""Thank you for the info, sir. Would you mind telling is who the user is?"", ""Eh, can we just go ahead and reset the password? I.... don't have time to explain that much."", ""just give me a minute."", ""okay."", ""Okay. Please hang on sir, I will proceed to reset your password in the system."", ""yeah, sure."", ""Okay done. Your password has been reset."", ""Wow! really that's good."", "". Yeah."", ""Yeah."", ""Alright. is there anything I can help you with?"", ""#huh, I had a few questions about homeowner 's policy. You offer that right?"", ""#Oh Yes, we offer that policy."", ""That's good."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Still checking through now."", ""No problem, okay mister Edward I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Yep, I would be delightful to do that, lets go ahead sir."", ""Okay, it is Charlesedward at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Good."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Edward. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. just a second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be February seven, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Edward. If you have any further questions please do not draw back to relate it to me, okay?"", ""Great."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been wonderful for me."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
201,"{""dialogue_id"": ""201"", ""turns"": {""turn_id"": [""insurance_201_000"", ""insurance_201_001"", ""insurance_201_002"", ""insurance_201_003"", ""insurance_201_004"", ""insurance_201_005"", ""insurance_201_006"", ""insurance_201_007"", ""insurance_201_008"", ""insurance_201_009"", ""insurance_201_010"", ""insurance_201_011"", ""insurance_201_012"", ""insurance_201_013"", ""insurance_201_014"", ""insurance_201_015"", ""insurance_201_016"", ""insurance_201_017"", ""insurance_201_018"", ""insurance_201_019"", ""insurance_201_020"", ""insurance_201_021"", ""insurance_201_022"", ""insurance_201_023"", ""insurance_201_024"", ""insurance_201_025"", ""insurance_201_026"", ""insurance_201_027"", ""insurance_201_028"", ""insurance_201_029"", ""insurance_201_030"", ""insurance_201_031"", ""insurance_201_032"", ""insurance_201_033"", ""insurance_201_034"", ""insurance_201_035"", ""insurance_201_036"", ""insurance_201_037"", ""insurance_201_038"", ""insurance_201_039"", ""insurance_201_040"", ""insurance_201_041"", ""insurance_201_042"", ""insurance_201_043"", ""insurance_201_044"", ""insurance_201_045"", ""insurance_201_046"", ""insurance_201_047"", ""insurance_201_048"", ""insurance_201_049"", ""insurance_201_050"", ""insurance_201_051"", ""insurance_201_052"", ""insurance_201_053"", ""insurance_201_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi. This is John from Rivertown Insurance, how can I assist you today?"", ""Hi. I've been trying to reset my online password. I tried so many times that I got locked out! I need to -"", ""I'm sorry you've been"", ""This is super important that I change my password right away. I got hacked yesterday and I don\u2019t know -"", ""I'm sorry you're having trouble. Let's see if we can see what's going on."", ""I just want it fixed. I've been trying forever. This hacker could have all of my information. Please."", ""I understand and I'm sorry but I'll need to get your name, please."", ""#Uh. My name is Clark Kent."", ""Oh hey, like Superman, right. "", ""Yes and this password reset is my cryptonite. "", ""Well, we need to verify your account mister Kent."", ""Okay."", ""I'll need your date of birth and your account number"", ""My birthday is June thirteenth, nineteen ninety one."", ""Got it. June thirteenth, nineteen ninety-one"", ""And, sorry I need to find my glasses. Oh wait a minute. I just saw them-hang on a sec."", ""No worries."", ""Here they are. I guess I have Clark Kent's eyes, not Superman's. "", """", ""Okay. Eight four seven three, three three three five."", ""Thanks mister Kent"", ""Your welcome."", ""Thanks for confirming your identity for me. Now let's get to it."", ""Sure, I appreciate that."", ""No problem at all."", ""So everytime I try to reset my password the screen freezes and I can't do anything."", ""That's frustrating. Let me see, what I can do to fix that."", ""Please. I've never been hacked before and it's been a big hassle and nerve-wracking."", ""I can imagine. Okay. Let me see."", ""Yes. Go right ahead."", ""Okay, mister Kent. I've sent a new link to your email address on file with us."", ""Okay."", ""Can you confirm that your email address is still Supermanone zero one at gmail dot com"", ""Yes. That's right."", ""Okay. The link has been sent to you."", ""Okay."", ""Now you just need to click on the change password link in the message I sent and it will send you -"", ""Oh no. Here we go again."", ""It will send you to a screen to change your password."", ""Oh, I hope this works, because it sounds like what I've already tried that."", ""This is a new link. If it doesn't work. Give us a call back, but I think we've by-passed the problem."", ""I hope so."", ""Well, once you enter your new password, you will get a confirmation right away."", ""Okay."", ""Are you near your computer? Why don't you try it while I'm on the phone with you?"", ""That would be great. #Uh, can you wait just a minute?"", ""Of course."", ""Okay I found the link, password, password, password. How about?"", ""All right, mister Kent. Reenter the password and hit enter."", ""It worked!"", ""Great to hear!"", ""Thank you so much. This is one less thing on my mind."", ""Absolutely! I'm glad I could help. Can I do anything else today?"", ""Nope. You've been great. Have a nice day."", ""Thanks for calling Rivertown Insurance.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
202,"{""dialogue_id"": ""202"", ""turns"": {""turn_id"": [""insurance_202_000"", ""insurance_202_001"", ""insurance_202_002"", ""insurance_202_003"", ""insurance_202_004"", ""insurance_202_005"", ""insurance_202_006"", ""insurance_202_007"", ""insurance_202_008"", ""insurance_202_009"", ""insurance_202_010"", ""insurance_202_011"", ""insurance_202_012"", ""insurance_202_013"", ""insurance_202_014"", ""insurance_202_015"", ""insurance_202_016"", ""insurance_202_017"", ""insurance_202_018"", ""insurance_202_019"", ""insurance_202_020"", ""insurance_202_021"", ""insurance_202_022"", ""insurance_202_023"", ""insurance_202_024"", ""insurance_202_025"", ""insurance_202_026"", ""insurance_202_027"", ""insurance_202_028"", ""insurance_202_029"", ""insurance_202_030"", ""insurance_202_031"", ""insurance_202_032"", ""insurance_202_033"", ""insurance_202_034"", ""insurance_202_035"", ""insurance_202_036"", ""insurance_202_037"", ""insurance_202_038"", ""insurance_202_039"", ""insurance_202_040"", ""insurance_202_041"", ""insurance_202_042"", ""insurance_202_043"", ""insurance_202_044"", ""insurance_202_045"", ""insurance_202_046"", ""insurance_202_047"", ""insurance_202_048"", ""insurance_202_049"", ""insurance_202_050"", ""insurance_202_051"", ""insurance_202_052"", ""insurance_202_053"", ""insurance_202_054"", ""insurance_202_055"", ""insurance_202_056"", ""insurance_202_057"", ""insurance_202_058"", ""insurance_202_059"", ""insurance_202_060"", ""insurance_202_061"", ""insurance_202_062"", ""insurance_202_063"", ""insurance_202_064"", ""insurance_202_065"", ""insurance_202_066"", ""insurance_202_067"", ""insurance_202_068"", ""insurance_202_069"", ""insurance_202_070"", ""insurance_202_071"", ""insurance_202_072"", ""insurance_202_073"", ""insurance_202_074"", ""insurance_202_075"", ""insurance_202_076"", ""insurance_202_077"", ""insurance_202_078"", ""insurance_202_079"", ""insurance_202_080"", ""insurance_202_081"", ""insurance_202_082"", ""insurance_202_083"", ""insurance_202_084"", ""insurance_202_085"", ""insurance_202_086"", ""insurance_202_087"", ""insurance_202_088"", ""insurance_202_089"", ""insurance_202_090"", ""insurance_202_091"", ""insurance_202_092"", ""insurance_202_093"", ""insurance_202_094"", ""insurance_202_095"", ""insurance_202_096""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""yes I subscribe policy with Rivertown and I think you could help me to reset my password?"", ""Okay, yes I can help you with any update. could I first get your full name also with your policy number please?"", ""Sure, yes, I've got it with me."", ""That's alright, we can proceed from there."", ""a second please."", ""Take your time ma'ma."", ""#let me roundup a chat with my laundry man in order to delivere my cloth."", ""you can take your time."", ""Okay, are you good to go?"", ""Yes ma'am, go on please."", ""my name is Kim chang."", ""Okay mister Chang If am correct?"", ""absolutely."", ""That's not a big deal sir."", ""-uh that great."", ""If you don't mind could you help provide your policy number?"", ""#mhm got it right here."", ""Very well."", ""Let me call it for you two six one three nine two two seven."", ""Okay, let me repeat that back to you, two six one three nine two two seven?"", ""Correct."", ""one more time please."", ""two six one three nine two two seven."", ""Alright. thank you mister Chang, hold on am right on your account."", ""Not a problem."", ""Okay, one more thing, could you please tell me your best friend's name, please?"", ""Sure, Arnold."", ""One more thing please, the last four digits of your social security number?"", ""Four one three six."", ""#whao, that's great."", ""yeah."", ""Really good sir."", ""Awesome."", ""Not a tough one, I have that updated for you. What else could I help you with today?"", ""yeah, I have to reset my password?"", ""Yeah it possible Sir."", ""If you don't mind i like to have your email please?"", ""That's wouldn't be a problem."", ""Can we please preceed."", ""Right away."", ""-oh, my glasses please i need to get it."", ""Do please."", ""#here we go."", ""Alright."", ""#yep it's kimmychang at yahoo dot com."", ""Got it right."", ""yeah yeah."", ""Would like to confirm one more time please?"", ""wouldn't be a problem."", ""kimmychang at yahoo dot com."", ""I got it."", ""I will help you send your verification code to your email."", ""I will be love to see that."", ""On it Just a sec."", ""Not a problem."", ""I got it."", ""Please check your email for the verification code."", ""Whoa just came in now."", ""What do i need to do with it."", ""Have to clickon it to verify the account."", ""Right away."", ""Okay."", ""Verified."", ""Go to change password."", ""#mhm finding that difficult."", ""it's just right at the top corner."", ""#Oops got to see that right now."", ""Use a default password of eight one ten six."", ""Okay, am right on it sir."", ""Done."", ""You then have to set a new password for it."", ""Doing that right away."", ""Make it simple to remember please."", ""Alright doing that already."", ""Awesome."", ""Kindly login in to your account using your username and new password."", ""#oh sure."", ""My pleasure, mister Greg your password is rectified now sir."", ""To be honest, I enjoyed my conversion with you."", ""So glad to hear that."", ""Awesome."", ""thanks."", ""mister Chang is there anything I can help you with?"", ""Not at really Sir."", ""Going through my account now."", ""That's fine, is there anything else I can help you with from the account?"", ""Not at all sir, I think that covers it for now. I really appreciate all your help."", ""Oh, my pleasure mister Chang. If you have any further questions please do not hesitate to contact me, okay?"", ""Okay, great."", ""Thank you for being a valued client of Rivertown Insurance. do enjoy the rest of your day!"", ""#mhm, you really made my day ma'am."", ""m, that is the reason we were here to serve you better."", ""Thanks a million times."", ""Don't mention sir."", ""Good bye."", ""Bye sir."", ""Bye thanks.""], ""dialogue_acts"": [[""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
203,"{""dialogue_id"": ""203"", ""turns"": {""turn_id"": [""insurance_203_000"", ""insurance_203_001"", ""insurance_203_002"", ""insurance_203_003"", ""insurance_203_004"", ""insurance_203_005"", ""insurance_203_006"", ""insurance_203_007"", ""insurance_203_008"", ""insurance_203_009"", ""insurance_203_010"", ""insurance_203_011"", ""insurance_203_012"", ""insurance_203_013"", ""insurance_203_014"", ""insurance_203_015"", ""insurance_203_016"", ""insurance_203_017"", ""insurance_203_018"", ""insurance_203_019"", ""insurance_203_020"", ""insurance_203_021"", ""insurance_203_022"", ""insurance_203_023"", ""insurance_203_024"", ""insurance_203_025"", ""insurance_203_026"", ""insurance_203_027"", ""insurance_203_028"", ""insurance_203_029"", ""insurance_203_030"", ""insurance_203_031"", ""insurance_203_032"", ""insurance_203_033"", ""insurance_203_034"", ""insurance_203_035"", ""insurance_203_036"", ""insurance_203_037"", ""insurance_203_038"", ""insurance_203_039"", ""insurance_203_040"", ""insurance_203_041"", ""insurance_203_042"", ""insurance_203_043"", ""insurance_203_044"", ""insurance_203_045"", ""insurance_203_046"", ""insurance_203_047"", ""insurance_203_048"", ""insurance_203_049"", ""insurance_203_050"", ""insurance_203_051"", ""insurance_203_052"", ""insurance_203_053"", ""insurance_203_054"", ""insurance_203_055"", ""insurance_203_056"", ""insurance_203_057"", ""insurance_203_058"", ""insurance_203_059"", ""insurance_203_060"", ""insurance_203_061"", ""insurance_203_062"", ""insurance_203_063"", ""insurance_203_064"", ""insurance_203_065"", ""insurance_203_066"", ""insurance_203_067"", ""insurance_203_068"", ""insurance_203_069"", ""insurance_203_070"", ""insurance_203_071"", ""insurance_203_072"", ""insurance_203_073"", ""insurance_203_074"", ""insurance_203_075"", ""insurance_203_076"", ""insurance_203_077"", ""insurance_203_078"", ""insurance_203_079"", ""insurance_203_080"", ""insurance_203_081"", ""insurance_203_082"", ""insurance_203_083"", ""insurance_203_084"", ""insurance_203_085"", ""insurance_203_086"", ""insurance_203_087"", ""insurance_203_088"", ""insurance_203_089"", ""insurance_203_090"", ""insurance_203_091"", ""insurance_203_092"", ""insurance_203_093"", ""insurance_203_094"", ""insurance_203_095"", ""insurance_203_096"", ""insurance_203_097"", ""insurance_203_098"", ""insurance_203_099"", ""insurance_203_100"", ""insurance_203_101""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent""], ""utterance"": [""Good morning Rivertown Insurance, this is Sussan speaking, how can I help you?"", ""Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance."", ""That wouldn't be a problem but first, you will have to give me your name."", ""Sure, My name is Stone Bush."", ""That's a lovely name sir."", ""thanks."", ""Okay. mister Bush can I have your policy number."", ""oh! just a moment. I need to get my file."", ""That's no problem."", ""i'm still on it pls."", ""(smile)pls take your time."", ""Got it now, you ready?"", ""Yes sir, pls go ahead."", ""Nine two one eight three six one three four."", ""oh! That's was pretty fast."", ""(laughter) would you like me go over it again?"", ""let me confirm what I have here with me please."", ""that's fine."", ""Nine two one eight three six one three four."", ""Perfect.You got that."", ""Okay mister Stone, can you spell your last name for me please?"", ""Sure B.u.s.h."", ""Great."", ""A minute please."", ""Alright sir."", ""sorry for the break. I have been working on some project which is one of the reasons why I need a proof of my insurance."", ""I understand. I guaranty you will get it soon."", ""I would be glad if I can have it as soon as possible."", ""sure you will sir."", ""Alright, no problem ."", ""Few seconds please. Working on your account."", ""I am with you Michelle."", ""Could you please verify the name of your highschool please?"", ""Sure.Maria Lopez grammar highschool."", ""Still checking through now."", ""Alright."", ""I can see you have two active policies."", ""#oh is that so can I have them?"", ""sure sir."", ""Thanks.It been a while i checked my insurance account."", ""You are active on whole life policy and Petcare basic policy."", ""wow! I completely forgot. Thank you."", ""It is my pleasure to serve you better."", ""."", ""One more thing, the last four digits of your social security number?"", ""Three seven four six."", ""#Woaw that's good."", ""(laughter)."", ""Let me go ahead and process your proof, give me a few seconds."", ""#I will just be right here."", ""Hold on please, working right on your account."", ""No problem. I'm still here."", ""Which active plan will you like to get the proof if I may ask?"", ""Just a moment please."", ""No problem."", ""Taking my time to decide please."", ""please do sir."", ""yes pls."", ""Remember your two active plans?"", ""Yes I am putting that into consideration.Thank you."", ""I am with you sir."", ""I made my decision(laughter). Sorry for taking that long."", ""That's why I am here, Just for you sir."", ""."", ""May I know your decision sir."", ""I would love to have the insurance proof for petcare and life."", ""That's nice."", ""Really?"", ""Yes mister Stone."", ""Thanks for your much patience."", ""it my pleasure sir."", ""Wow that's great."", ""Still on your account mister Stone Processing your insurance proofs."", ""Oh I'm still with you."", ""I got your insurance proofs."", ""Really?#woaw, thank You for making my day."", ""It a pleasure to hear that."", ""#huh really?"", ""Yes sir."", ""Alright."", ""Would you like to have your proofs in hard copies or soft copies."", ""I think i will prefer it in hard copies. But presently, i am not in town."", ""Oh! I would be glad to do that."", ""Thanks."", ""Can I have your email so i can effect that immediately."", ""#oh, yes.stonebush at gmail dot com."", ""Thanks for your patience."", ""And thanks for your time."", ""The proof has just been forwarded to you email."", ""I got it. Thanks."", ""My pleasure. is there anything else I can assist you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate your help."", ""Oh!, my pleasure mister Stone If you have any further questions please do not draw back to relate it to me, okay?"", ""Alright (laughter)."", ""Thank you for being an esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""Thank you for your services. it's yo."", ""Thank you for your services."", ""Thank you for your time and patience."", ""You have really taken your time to attend to me, Thanks again."", ""Your choice is our number one priority."", ""#whao, i love that."", ""Do have a nice day sir.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
204,"{""dialogue_id"": ""204"", ""turns"": {""turn_id"": [""insurance_204_000"", ""insurance_204_001"", ""insurance_204_002"", ""insurance_204_003"", ""insurance_204_004"", ""insurance_204_005"", ""insurance_204_006"", ""insurance_204_007"", ""insurance_204_008"", ""insurance_204_009"", ""insurance_204_010"", ""insurance_204_011"", ""insurance_204_012"", ""insurance_204_013"", ""insurance_204_014"", ""insurance_204_015"", ""insurance_204_016"", ""insurance_204_017"", ""insurance_204_018"", ""insurance_204_019"", ""insurance_204_020"", ""insurance_204_021"", ""insurance_204_022"", ""insurance_204_023"", ""insurance_204_024"", ""insurance_204_025"", ""insurance_204_026"", ""insurance_204_027"", ""insurance_204_028"", ""insurance_204_029"", ""insurance_204_030"", ""insurance_204_031"", ""insurance_204_032"", ""insurance_204_033"", ""insurance_204_034"", ""insurance_204_035"", ""insurance_204_036"", ""insurance_204_037"", ""insurance_204_038"", ""insurance_204_039"", ""insurance_204_040"", ""insurance_204_041"", ""insurance_204_042"", ""insurance_204_043"", ""insurance_204_044"", ""insurance_204_045"", ""insurance_204_046"", ""insurance_204_047"", ""insurance_204_048"", ""insurance_204_049"", ""insurance_204_050"", ""insurance_204_051"", ""insurance_204_052"", ""insurance_204_053"", ""insurance_204_054"", ""insurance_204_055"", ""insurance_204_056"", ""insurance_204_057"", ""insurance_204_058"", ""insurance_204_059"", ""insurance_204_060"", ""insurance_204_061"", ""insurance_204_062"", ""insurance_204_063"", ""insurance_204_064"", ""insurance_204_065"", ""insurance_204_066"", ""insurance_204_067"", ""insurance_204_068"", ""insurance_204_069"", ""insurance_204_070"", ""insurance_204_071"", ""insurance_204_072"", ""insurance_204_073"", ""insurance_204_074"", ""insurance_204_075"", ""insurance_204_076"", ""insurance_204_077"", ""insurance_204_078"", ""insurance_204_079"", ""insurance_204_080"", ""insurance_204_081"", ""insurance_204_082"", ""insurance_204_083"", ""insurance_204_084"", ""insurance_204_085"", ""insurance_204_086"", ""insurance_204_087"", ""insurance_204_088"", ""insurance_204_089"", ""insurance_204_090"", ""insurance_204_091"", ""insurance_204_092"", ""insurance_204_093"", ""insurance_204_094"", ""insurance_204_095"", ""insurance_204_096"", ""insurance_204_097"", ""insurance_204_098"", ""insurance_204_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Job speaking, how may I help you?"", ""Oh....Morning mister mark."", ""Ok....Morning."", ""yes I have an ongoing plan with Rivertown."", ""Ok....I am with you."", ""Yea....I wish to upgrade my existing plan so I was wondering if You would be able to do that for me."", ""Sure, I can. can I have your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment."", ""That's no problem. Take your time."", ""still on it pls."", ""(laughter) it's okay."", ""Okay, you ready?"", ""Yes, go ahead."", ""my name is Paul Walker."", ""Okay mister Walker, I don't mind you spelling your last name?"", ""okay P.a.u.l."", ""Got that Sir."", ""Good."", ""Could you provide me with your policy number?"", ""tw."", ""Yes Sir."", ""Five five three one two five three one three."", ""Okay, let me repeat that back to you,?"", ""Alright....go on."", ""Five five three one two five three one three."", ""Yea....correct."", ""Okay, mister Walker I got it now."", ""No problem ."", ""Okay, one last thing, could you please verify your childhood's best friend name for me please?"", ""Sure Matthew."", ""And the last four digits of your social security number?"", ""Seven one two two."", ""-oh very good."", ""(laughter)."", ""Let me go ahead and update your request, give me one second."", ""#huh, here with you."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""I can see you are currently on a basic condo policy. Is that right?"", ""Thats right."", ""Aside from the basic condo policy. We also have another condo plan?"", ""#wow...Which one is that?.....I need to pick the better one."", ""good to hear that."", ""yes pls."", ""We also have Condo preferred which is at the rate of six dollars per annum."", ""#Oh now I get."", ""Would you like to opt for that?"", ""(laughter) I noticed a change in the fee."", ""yes Sir. I am sure you would enjoy our services."", ""Give me some seconds to decide please."", ""I understand, take your time sir."", ""Trying to consider some things. you know money should be spent wisely(laughter)."", ""that's right sir. Take your time to decide."", ""Are you there?"", ""Yes mister Walker. Waiting for your decision."", ""Sorry for taking much time."", ""it nice to take time when making decision."", ""-huh I would like to upgrade to the basic preferred policy plan."", ""Wow that's great."", ""Seemed the best option for me for now."", ""Yes Sir, okay "", ""Good."", ""This policy includes our highest coverage.it's a great policy."", ""Wow, really?#huh."", ""Yes sir."", ""That will be good for me right?"", ""Sure."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so."", ""yes."", ""Still checking through now. So I can make the necessary upgrade on your account."", ""Oh yes."", ""Few seconds please."", ""Alright."", ""Are you with me please?"", ""oh yes."", ""for confirmation, you want to upgrade your condo basic policy to a condo preferred policy?"", ""You got that. (laughing)."", ""(laughter) sorry for asking much questions."", ""It is necessary. it's your job."", ""awesome. thanks for the understanding."", ""It alright?"", ""Your account has been successful upgraded."", ""Thank you."", ""My pleasure, mister Walker Anything for our loyal customers is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes Sir?"", ""Well.....none for now."", ""oh.....Ok."", ""Thanks for the time."", ""It's my pleasure."", ""#mhm I'm okay Thank you."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day!"", ""-hun you too."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
205,"{""dialogue_id"": ""205"", ""turns"": {""turn_id"": [""insurance_205_000"", ""insurance_205_001"", ""insurance_205_002"", ""insurance_205_003"", ""insurance_205_004"", ""insurance_205_005"", ""insurance_205_006"", ""insurance_205_007"", ""insurance_205_008"", ""insurance_205_009"", ""insurance_205_010"", ""insurance_205_011"", ""insurance_205_012"", ""insurance_205_013"", ""insurance_205_014"", ""insurance_205_015"", ""insurance_205_016"", ""insurance_205_017"", ""insurance_205_018"", ""insurance_205_019"", ""insurance_205_020"", ""insurance_205_021"", ""insurance_205_022"", ""insurance_205_023"", ""insurance_205_024"", ""insurance_205_025"", ""insurance_205_026"", ""insurance_205_027"", ""insurance_205_028"", ""insurance_205_029"", ""insurance_205_030"", ""insurance_205_031"", ""insurance_205_032"", ""insurance_205_033"", ""insurance_205_034"", ""insurance_205_035"", ""insurance_205_036"", ""insurance_205_037"", ""insurance_205_038"", ""insurance_205_039"", ""insurance_205_040"", ""insurance_205_041"", ""insurance_205_042"", ""insurance_205_043"", ""insurance_205_044"", ""insurance_205_045"", ""insurance_205_046"", ""insurance_205_047"", ""insurance_205_048"", ""insurance_205_049"", ""insurance_205_050"", ""insurance_205_051"", ""insurance_205_052"", ""insurance_205_053"", ""insurance_205_054"", ""insurance_205_055"", ""insurance_205_056"", ""insurance_205_057"", ""insurance_205_058"", ""insurance_205_059"", ""insurance_205_060"", ""insurance_205_061"", ""insurance_205_062"", ""insurance_205_063"", ""insurance_205_064"", ""insurance_205_065"", ""insurance_205_066"", ""insurance_205_067"", ""insurance_205_068"", ""insurance_205_069"", ""insurance_205_070"", ""insurance_205_071"", ""insurance_205_072"", ""insurance_205_073"", ""insurance_205_074"", ""insurance_205_075"", ""insurance_205_076"", ""insurance_205_077"", ""insurance_205_078"", ""insurance_205_079"", ""insurance_205_080"", ""insurance_205_081"", ""insurance_205_082"", ""insurance_205_083"", ""insurance_205_084"", ""insurance_205_085"", ""insurance_205_086"", ""insurance_205_087"", ""insurance_205_088"", ""insurance_205_089"", ""insurance_205_090"", ""insurance_205_091"", ""insurance_205_092"", ""insurance_205_093"", ""insurance_205_094"", ""insurance_205_095"", ""insurance_205_096"", ""insurance_205_097"", ""insurance_205_098"", ""insurance_205_099"", ""insurance_205_100"", ""insurance_205_101""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent""], ""utterance"": [""Good morning Rivertown Insurance, this is Jessie speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance."", ""Okay, yes I can help you. could I first get your name?"", ""Sure, My name is Cole Soft."", ""That's fine. Can I address you as mister Soft."", ""good."", ""Okay. mister Soft can I have your policy number."", ""oh! one moment. I need to get my file."", ""That's no problem. Take your time."", ""still on it pls."", ""(laughter) it's okay."", ""Okay, you ready?"", ""Yes ma, go ahead."", ""Nine three six eight one two five seven one."", ""oh! That's great."", ""(laughter) I got it right?"", ""let me confirm what I have here with me please."", ""okay."", ""Nine three six eight one two five seven one."", ""Good. You got that."", ""Okay mister Soft, can you spell your last name for me please?"", ""C.o.l.e."", ""Great."", ""Some seconds please."", ""Alright Sir."", ""sorry for the break. I have been working on some project which is one of the reasons why I need my insurance proof."", ""-oh I understand. I garanty you will get it soon."", ""I would be glad if I can as soon as possible."", ""sure you will Sir."", ""No problem ."", ""Few seconds please. Working on your account."", ""I am with you mister Jessie."", ""Could you please verify your childhood's best friend name for me please?"", ""Sure. Shania."", ""Still checking through now."", ""Alright."", ""I can see you have three active policies."", ""really Can I have them?"", ""sure you can ma."", ""Thanks. It been a while I checked my insurance account."", ""You are active on whole life policy. Petcare basic policy. Renters preferred."", ""wow! I totally forgot. Thank you."", ""My pleasure. Anything for our customer."", ""."", ""And the last four digits of your social security number?"", ""Two seven four three."", ""-oh very good."", ""(laughter)."", ""Let me go ahead and process your proof, give me one second."", ""#huh, here with you."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""if I ma ask which of active plan will you like to get the proof."", ""Few seconds please."", ""Alright no problem."", ""Taking my time to decide please."", ""Thats right. please do sir."", ""yes pls."", ""Remember you three active plans?"", ""Yes I am considering that. Thank you."", ""I am with you Sir."", ""(laughter) I made my decision. Sorry for taking that long."", ""I'm here for you sir."", ""."", ""can I have your decision Sir?"", ""yes I would love to have the insurance proofs for renters and life."", ""That's great."", ""Really?"", ""Yes mister soft."", ""Thanks for the patience."", ""it my pleasure sir."", ""Wow that's great."", ""Still on your account mister Soft. Processing your insurance proofs."", ""Oh I'm with you."", ""I got your insurance proofs."", ""Really? Thank you. You made my day."", ""I'm glad to hear that."", ""Wow, really?#huh."", ""Yes sir."", ""Alright."", ""Would you like to have your proofs in hard copies or should be sent to your email."", ""I will like it to be sent to my email. I am not in the state presently."", ""Oh! I would be glad to do that."", ""Thanks."", ""Can I have your email so that I can do that immediately."", ""yes. colesoft at gmail dot com dot com."", ""Thank you for your patience."", ""Thanks for your time."", ""The proof has been sent to you email."", ""Thanks I got it."", ""My pleasure. is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh!, my pleasure mister soft If you have any further questions please do not draw back to relate it to me, okay?"", ""Alright (laughter)."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""It is necessary. it's your job."", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""You have really serve me better today."", ""Your choice is our priority."", ""#whao, thanks."", ""Bye.Sir.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
206,"{""dialogue_id"": ""206"", ""turns"": {""turn_id"": [""insurance_206_000"", ""insurance_206_001"", ""insurance_206_002"", ""insurance_206_003"", ""insurance_206_004"", ""insurance_206_005"", ""insurance_206_006"", ""insurance_206_007"", ""insurance_206_008"", ""insurance_206_009"", ""insurance_206_010"", ""insurance_206_011"", ""insurance_206_012"", ""insurance_206_013"", ""insurance_206_014"", ""insurance_206_015"", ""insurance_206_016"", ""insurance_206_017"", ""insurance_206_018"", ""insurance_206_019"", ""insurance_206_020"", ""insurance_206_021"", ""insurance_206_022"", ""insurance_206_023"", ""insurance_206_024"", ""insurance_206_025"", ""insurance_206_026"", ""insurance_206_027"", ""insurance_206_028"", ""insurance_206_029"", ""insurance_206_030"", ""insurance_206_031"", ""insurance_206_032"", ""insurance_206_033"", ""insurance_206_034"", ""insurance_206_035"", ""insurance_206_036"", ""insurance_206_037"", ""insurance_206_038"", ""insurance_206_039"", ""insurance_206_040"", ""insurance_206_041"", ""insurance_206_042"", ""insurance_206_043"", ""insurance_206_044"", ""insurance_206_045"", ""insurance_206_046"", ""insurance_206_047"", ""insurance_206_048"", ""insurance_206_049"", ""insurance_206_050"", ""insurance_206_051"", ""insurance_206_052"", ""insurance_206_053"", ""insurance_206_054"", ""insurance_206_055"", ""insurance_206_056"", ""insurance_206_057"", ""insurance_206_058"", ""insurance_206_059"", ""insurance_206_060"", ""insurance_206_061"", ""insurance_206_062"", ""insurance_206_063"", ""insurance_206_064"", ""insurance_206_065"", ""insurance_206_066"", ""insurance_206_067"", ""insurance_206_068"", ""insurance_206_069"", ""insurance_206_070"", ""insurance_206_071"", ""insurance_206_072"", ""insurance_206_073"", ""insurance_206_074"", ""insurance_206_075"", ""insurance_206_076"", ""insurance_206_077"", ""insurance_206_078"", ""insurance_206_079"", ""insurance_206_080"", ""insurance_206_081"", ""insurance_206_082"", ""insurance_206_083"", ""insurance_206_084"", ""insurance_206_085"", ""insurance_206_086"", ""insurance_206_087"", ""insurance_206_088"", ""insurance_206_089"", ""insurance_206_090"", ""insurance_206_091"", ""insurance_206_092"", ""insurance_206_093"", ""insurance_206_094"", ""insurance_206_095"", ""insurance_206_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning Rivertown Insurance, this is Mary speaking, how can I help you?"", ""yes I have an already running policy with Rivertown and I was wondering if you can help me to solve my last name spelling issue?"", ""Okay, yes I can help you. that's why we are here to serve you better."", ""Sure, thanks."", ""To start with can I kindly request your name."", ""just let me get my glasses one moment."", ""That's no problem, I understand better."", ""Getting older everyday you know."", ""Yes sir, aren't we all?"", ""Okay, you ready?"", ""Yes sir, you can proceed."", ""my name is Henry Douglas."", ""Okay mister Douglas, can you spell your last name for me please?"", ""D. o. u. g. l. a. s. I think it is misspelled on my account though."", ""That's no problem Mr.Douglas, I will be glad to correct that for you straight away just give me one second to find your account."", ""Sure."", ""Could you provide me with your policy number?"", ""#mhm I've got that right here, you ready with it?"", ""Yes sir."", ""Two nine two nine two three one seven two."", ""Okay, let me repeat that back to you, two nine two nine two three one seven two?"", ""Very correct."", ""-oh one more time please."", ""two nine two nine two three one seven two."", ""Okay, thank you mister Douglas. I got it that time, sorry about that wanna verify."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Anthony."", ""And the last four digits of your social security number Sir?"", ""Three five one nine."", ""-huh good. Okay, let me go ahead and update your last name real quick, one second."", ""sure."", ""Just to verify, you said it should be Douglas instead of Doougles.?"", ""That's correct, Sir."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a Petcare policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to add my pet to my insurance package."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Need clarity."", ""Yes sir. ."", ""."", ""Let me get it detailed for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in checking?"", ""so sure.I wrote it down, let me find it where I kept it. Found it."", ""Take your time."", ""not to organized in the Morning thou. ."", ""I completely understand, believe me."", ""Okay, okay, I know am on complete auto if I'm not mistaken."", ""That's correct, great choice Mr.Douglas."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year.and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""Getting older everyday ."", ""everyone is also."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Douglas I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #huh."", ""So do you think you could email me that policy strategies if I give you my email address right away?"", ""Sure, I would be happy to do that for you, proceed."", ""Okay, it is Henrydouglas at yahoo dot com."", ""Got it, easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""you learn everyday I guess?"", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Douglas. Anything for our loyal customers. Was there anything else I could help you with this morning?"", ""As a matter of fact, you have made my day."", ""#whew, happy to hear that."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be July fourteen, I could attach a copy to the email as well, if you would like?"", ""Yeah. thanks so much."", ""Beautiful sir, is there anything else I can help you with this morning?"", ""No sir, I think that covers it for now."", ""Thats great."", ""Thanks for you do today."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#whew, thanks for putting me through."", ""We are always here to serve you better sir."", ""Thank you, Bye."", ""Bye Bye."", ""Thank you."", ""You are welcome.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
207,"{""dialogue_id"": ""207"", ""turns"": {""turn_id"": [""insurance_207_000"", ""insurance_207_001"", ""insurance_207_002"", ""insurance_207_003"", ""insurance_207_004"", ""insurance_207_005"", ""insurance_207_006"", ""insurance_207_007"", ""insurance_207_008"", ""insurance_207_009"", ""insurance_207_010"", ""insurance_207_011"", ""insurance_207_012"", ""insurance_207_013"", ""insurance_207_014"", ""insurance_207_015"", ""insurance_207_016"", ""insurance_207_017"", ""insurance_207_018"", ""insurance_207_019"", ""insurance_207_020"", ""insurance_207_021"", ""insurance_207_022"", ""insurance_207_023"", ""insurance_207_024"", ""insurance_207_025"", ""insurance_207_026"", ""insurance_207_027"", ""insurance_207_028"", ""insurance_207_029"", ""insurance_207_030"", ""insurance_207_031"", ""insurance_207_032"", ""insurance_207_033"", ""insurance_207_034"", ""insurance_207_035"", ""insurance_207_036"", ""insurance_207_037"", ""insurance_207_038"", ""insurance_207_039"", ""insurance_207_040"", ""insurance_207_041"", ""insurance_207_042"", ""insurance_207_043"", ""insurance_207_044"", ""insurance_207_045"", ""insurance_207_046"", ""insurance_207_047"", ""insurance_207_048"", ""insurance_207_049"", ""insurance_207_050"", ""insurance_207_051"", ""insurance_207_052"", ""insurance_207_053"", ""insurance_207_054"", ""insurance_207_055"", ""insurance_207_056"", ""insurance_207_057"", ""insurance_207_058"", ""insurance_207_059"", ""insurance_207_060"", ""insurance_207_061"", ""insurance_207_062"", ""insurance_207_063"", ""insurance_207_064"", ""insurance_207_065"", ""insurance_207_066"", ""insurance_207_067"", ""insurance_207_068"", ""insurance_207_069"", ""insurance_207_070"", ""insurance_207_071"", ""insurance_207_072"", ""insurance_207_073"", ""insurance_207_074"", ""insurance_207_075"", ""insurance_207_076"", ""insurance_207_077"", ""insurance_207_078"", ""insurance_207_079"", ""insurance_207_080"", ""insurance_207_081"", ""insurance_207_082"", ""insurance_207_083"", ""insurance_207_084"", ""insurance_207_085"", ""insurance_207_086"", ""insurance_207_087"", ""insurance_207_088"", ""insurance_207_089"", ""insurance_207_090"", ""insurance_207_091"", ""insurance_207_092"", ""insurance_207_093"", ""insurance_207_094"", ""insurance_207_095"", ""insurance_207_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Lauren speaking.How can i help you?"", ""Good afternoon. My name is Evelyn Austin."", ""Alright miss Austin. How May I help you ma."", ""Yea....I am having issues trying to login into my account on your website."", ""oh!sorry about that miss To Evelyn."", ""Not a problem Lauren."", ""what was the response when you try to login ma."", ""Incorrect username or passsword."", ""uh-oh! Ok sir."", ""whew! so complicated right?"", ""huh! not at all sir."", ""Ok. good to hear that. I would be glad if can be resolved."", ""It will definitely be resolved ma."", ""It okay."", ""Which of the information are you sure is correct sir?"", ""oh! you mean?"", ""Username or passsword."", ""Ok. I am sure the Username is right."", ""Alright....good."", ""Thank you."", ""I will need you to give me the Username ma."", ""Ok. this is it, Evelynaustin at Rivertown."", ""Alright miss Evelyn, I would need to run a check on your account ma."", ""Alright Lauren."", ""few seconds please."", ""I am with you."", ""Ok ma. please can i have your full name ma?"", ""You mean first and last name?"", ""Sure, yes ma."", ""Okay. Evelyn Austin."", ""Please can you spell the last name."", ""Alright. A.u.s.t.i.n."", ""I will need your policy number too."", ""uh-oh! few seconds please, I will need to get my file folder."", ""No problem ma. take your time."", ""Sorry for taking time. I just moved into a new apartment."", ""wow!...that's cool."", ""Yea. this is it. four four three one four five six nine one."", ""I will repeat the numbers for confirmation ma."", ""Alright Lauren, go ahead."", ""four four three one four five six nine one."", ""That is right."", ""I am still working on your account please."", ""Thank you."", ""My pleasure miss Evelyn."", ""Good."", ""Hold on ma. while I finalise my check."", ""No problem."", ""The Username is actually correct ma."", ""Bravo. good to hear that."", ""At this juncture miss Evelyn, It's either I help you with the password recovery from the system over here............or."", ""okay. I am with you."", ""Or I will help you generate the password reset link and you finish it yourself."", ""uh-oh!"", ""Are you there ma?"", ""Yea....since I have you online. I would allow you help me recover the password from your system."", ""All good ma. I will need you to answer the following questions in the process of password recovery."", ""Okay."", ""A second ma."", ""um! oh okay."", ""Can i have your home address ma."", ""I will have to give you the old address right?"", ""It has to be the one you entered during registration ma."", ""Alright. One harvey circle, Macomb, Illinois. three five five two five three."", ""Ok. got it ma."", ""Good."", ""Your phone number ma?"", ""Five four two zero five one eight eight one nine."", ""if i am not mistaken...you said Five four two zero five one eight eight one nine?"", ""correct."", ""ok ma...lastly the last four digits of your social security number."", ""One four five three."", ""Got it."", ""Alright Lauren."", ""A moment ma."", ""No problem. I am with you."", ""Please hold on ma while I actualize the operation."", ""oh. ok."", ""uh-oh! done ma... password recovered successfully."", ""Oh! great one."", ""Yes ma...the password is f, t, two, five, three, E, y, z."", ""I am writing it down...a second please."", ""ok ma... take your time."", ""ok....i am reading it to you for confirmation. f, t, two, five, three, E, y, z."", ""correct ma."", ""good....yea."", ""So....you will be able to login to your account with this password now..."", ""Alright.....thanks."", ""Thereafter....you can now change it to a password of your choice."", ""oh! good....Thanks very much for your time."", ""You are always welcome miss Evelyn...As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?"", ""uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate."", ""ok ma... good to hear that and thanks for your patronage ma."", ""You are welcome. Enjoy the rest of the day."", ""and you too ma."", ""Bye."", ""Bye ma.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
208,"{""dialogue_id"": ""208"", ""turns"": {""turn_id"": [""insurance_208_000"", ""insurance_208_001"", ""insurance_208_002"", ""insurance_208_003"", ""insurance_208_004"", ""insurance_208_005"", ""insurance_208_006"", ""insurance_208_007"", ""insurance_208_008"", ""insurance_208_009"", ""insurance_208_010"", ""insurance_208_011"", ""insurance_208_012"", ""insurance_208_013"", ""insurance_208_014"", ""insurance_208_015"", ""insurance_208_016"", ""insurance_208_017"", ""insurance_208_018"", ""insurance_208_019"", ""insurance_208_020"", ""insurance_208_021"", ""insurance_208_022"", ""insurance_208_023"", ""insurance_208_024"", ""insurance_208_025"", ""insurance_208_026"", ""insurance_208_027"", ""insurance_208_028"", ""insurance_208_029"", ""insurance_208_030"", ""insurance_208_031"", ""insurance_208_032"", ""insurance_208_033"", ""insurance_208_034"", ""insurance_208_035"", ""insurance_208_036"", ""insurance_208_037"", ""insurance_208_038"", ""insurance_208_039"", ""insurance_208_040"", ""insurance_208_041"", ""insurance_208_042"", ""insurance_208_043"", ""insurance_208_044"", ""insurance_208_045"", ""insurance_208_046"", ""insurance_208_047"", ""insurance_208_048"", ""insurance_208_049"", ""insurance_208_050"", ""insurance_208_051"", ""insurance_208_052"", ""insurance_208_053"", ""insurance_208_054"", ""insurance_208_055"", ""insurance_208_056"", ""insurance_208_057"", ""insurance_208_058"", ""insurance_208_059"", ""insurance_208_060"", ""insurance_208_061"", ""insurance_208_062"", ""insurance_208_063"", ""insurance_208_064"", ""insurance_208_065"", ""insurance_208_066"", ""insurance_208_067"", ""insurance_208_068"", ""insurance_208_069"", ""insurance_208_070"", ""insurance_208_071"", ""insurance_208_072"", ""insurance_208_073"", ""insurance_208_074"", ""insurance_208_075"", ""insurance_208_076"", ""insurance_208_077"", ""insurance_208_078"", ""insurance_208_079"", ""insurance_208_080"", ""insurance_208_081"", ""insurance_208_082"", ""insurance_208_083"", ""insurance_208_084"", ""insurance_208_085"", ""insurance_208_086"", ""insurance_208_087"", ""insurance_208_088"", ""insurance_208_089"", ""insurance_208_090"", ""insurance_208_091"", ""insurance_208_092"", ""insurance_208_093"", ""insurance_208_094"", ""insurance_208_095"", ""insurance_208_096"", ""insurance_208_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Mendy speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could help me add up to my policy."", ""Okay, yes I can help you with any update. could I first get your full name to start your and also your policy number please?"", ""Sure, yes, in my custody."", ""Waiting for it Sir."", ""one moment."", ""Take your time Sir."", ""#fixing one of my dress."", ""take your time Sir."", ""Okay, you ready?"", ""Yes ma, go on."", ""my name is Ben Mount."", ""Okay mister Mount If am not mistaken?"", ""#Um, yep."", ""That's no problem sir."", ""-um that awesome."", ""Could you help provide your with your policy number?"", ""#mhm I've got that right here can we move on?"", ""Yes sir we can."", ""One five seven two four two three eight one."", ""Okay, let me repeat that back to you, one five seven two four two three eight one?"", ""Very correct."", ""-oh one more time please."", ""one five seven two four two three eight one."", ""Okay, thank you mister mount, hold on am on your account."", ""No problem."", ""Okay, one last thing, could you please verify your favorite pet name?"", ""Sure, It's Berry."", ""And the last four digits of your social security number?"", ""Eight six two one."", ""-huh pretty good."", ""sure."", ""Very good sir."", ""Awesome."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""-oh hello sorry I was taking to one my neighbor that just stepped in right now."", ""Take your time sir."", ""#yep.we meet now some years ago."", ""#whao take your time sir to speak to her."", ""#yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second.am sure I wrote it down, let me find it. #found it."", ""Take your time."", ""We easily forget this days things ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called petcare preferred if I'm not mistaken."", ""That's correct, great choice mister Mount."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be one thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Mount am glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is benhenry at gmail dot com."", ""Got it, so easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""still very Short though?"", ""-uh, i think so."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Mount anything for our loyal customers, is there any issue else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be March Third sir, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""Hope i have been able to justify your call sir?"", ""#Yep, I think that covers it for the moment. I really appreciate all your help."", ""My pleasure mister Mount If you have any further questions you can call us back Sir."", ""Okay, that's awesome."", ""Thanks for your patience sir."", ""#mhm, I should be the one thanking you."", ""#whew, our customers is our priority."", ""Awesome."", ""Thank you for your time."", ""Enjoyed speaking to you."", ""Bye bye Sir."", ""Thanks bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan"", ""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
209,"{""dialogue_id"": ""209"", ""turns"": {""turn_id"": [""insurance_209_000"", ""insurance_209_001"", ""insurance_209_002"", ""insurance_209_003"", ""insurance_209_004"", ""insurance_209_005"", ""insurance_209_006"", ""insurance_209_007"", ""insurance_209_008"", ""insurance_209_009"", ""insurance_209_010"", ""insurance_209_011"", ""insurance_209_012"", ""insurance_209_013"", ""insurance_209_014"", ""insurance_209_015"", ""insurance_209_016"", ""insurance_209_017"", ""insurance_209_018"", ""insurance_209_019"", ""insurance_209_020"", ""insurance_209_021"", ""insurance_209_022"", ""insurance_209_023"", ""insurance_209_024"", ""insurance_209_025"", ""insurance_209_026"", ""insurance_209_027"", ""insurance_209_028"", ""insurance_209_029"", ""insurance_209_030"", ""insurance_209_031"", ""insurance_209_032"", ""insurance_209_033"", ""insurance_209_034"", ""insurance_209_035"", ""insurance_209_036"", ""insurance_209_037"", ""insurance_209_038"", ""insurance_209_039"", ""insurance_209_040"", ""insurance_209_041"", ""insurance_209_042"", ""insurance_209_043"", ""insurance_209_044"", ""insurance_209_045"", ""insurance_209_046"", ""insurance_209_047"", ""insurance_209_048"", ""insurance_209_049"", ""insurance_209_050"", ""insurance_209_051"", ""insurance_209_052"", ""insurance_209_053"", ""insurance_209_054"", ""insurance_209_055"", ""insurance_209_056"", ""insurance_209_057"", ""insurance_209_058"", ""insurance_209_059"", ""insurance_209_060"", ""insurance_209_061"", ""insurance_209_062"", ""insurance_209_063"", ""insurance_209_064"", ""insurance_209_065"", ""insurance_209_066"", ""insurance_209_067"", ""insurance_209_068"", ""insurance_209_069"", ""insurance_209_070"", ""insurance_209_071"", ""insurance_209_072"", ""insurance_209_073"", ""insurance_209_074"", ""insurance_209_075"", ""insurance_209_076"", ""insurance_209_077"", ""insurance_209_078"", ""insurance_209_079"", ""insurance_209_080"", ""insurance_209_081"", ""insurance_209_082"", ""insurance_209_083"", ""insurance_209_084"", ""insurance_209_085"", ""insurance_209_086"", ""insurance_209_087"", ""insurance_209_088"", ""insurance_209_089"", ""insurance_209_090"", ""insurance_209_091"", ""insurance_209_092"", ""insurance_209_093"", ""insurance_209_094"", ""insurance_209_095"", ""insurance_209_096"", ""insurance_209_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Kasia speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I was wondering if you could help me effect the misspelling on my name."", ""#oh yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment please."", ""That's no problem, I understand."", ""name name and name."", ""take your time ma."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Bowen Victoria."", ""Okay mister Victoria can you spell your last name for me please?"", ""V.i.c.t.o r.i a. I think it is misspelled on my account though."", ""That's no problem mister.Victoria I will be glad to correct that for you just give me one second to find your account."", ""Awesome."", ""Could you please provide me with your policy number?"", ""#Yep I've got that right here, you ready?"", ""Yes sir."", ""Four nine three three two three eight two one."", ""Okay, let me repeat that back to you, Four nine three three two three eight two one."", ""Correct."", ""-oh one more time please."", ""Four nine three three two three eight two one."", ""Okay, thank you mister Victoria."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Jonah."", ""And the last four digits of your social security number?"", ""Three one two four."", ""-oh very good. Okay, let me go ahead and update your last name real quick, give me one second."", ""sure."", ""Just to verify, you said it should be v.i.c.t.o.r.i.a?"", ""That's correct, now."", ""Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me draft that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We really appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. i wrote it down, let me find it. Found it jeez."", ""Take your time ma."", ""Nowaday very slow these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, yep, you got it ma."", ""Seemed the best option for me for now."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Good."", ""This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy."", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""I should've stopped some years ago but I have to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Victoria I'm glad to hear we might be able to help you save some money."", ""#huh every little bit helps these days."", ""Yes sir, it does. #huh."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is bowenvictoria at gmail dot com."", ""Got it, very easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""You live, to learn everyday, I guess."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Victoria Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be by fifth of may, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Carter. If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""You have really serve me better today."", ""We prioritize our customers."", ""lovely."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
210,"{""dialogue_id"": ""210"", ""turns"": {""turn_id"": [""insurance_210_000"", ""insurance_210_001"", ""insurance_210_002"", ""insurance_210_003"", ""insurance_210_004"", ""insurance_210_005"", ""insurance_210_006"", ""insurance_210_007"", ""insurance_210_008"", ""insurance_210_009"", ""insurance_210_010"", ""insurance_210_011"", ""insurance_210_012"", ""insurance_210_013"", ""insurance_210_014"", ""insurance_210_015"", ""insurance_210_016"", ""insurance_210_017"", ""insurance_210_018"", ""insurance_210_019"", ""insurance_210_020"", ""insurance_210_021"", ""insurance_210_022"", ""insurance_210_023"", ""insurance_210_024"", ""insurance_210_025"", ""insurance_210_026"", ""insurance_210_027"", ""insurance_210_028"", ""insurance_210_029"", ""insurance_210_030"", ""insurance_210_031"", ""insurance_210_032"", ""insurance_210_033"", ""insurance_210_034"", ""insurance_210_035"", ""insurance_210_036"", ""insurance_210_037"", ""insurance_210_038"", ""insurance_210_039"", ""insurance_210_040"", ""insurance_210_041"", ""insurance_210_042"", ""insurance_210_043"", ""insurance_210_044"", ""insurance_210_045"", ""insurance_210_046"", ""insurance_210_047"", ""insurance_210_048"", ""insurance_210_049"", ""insurance_210_050"", ""insurance_210_051"", ""insurance_210_052"", ""insurance_210_053"", ""insurance_210_054"", ""insurance_210_055"", ""insurance_210_056"", ""insurance_210_057"", ""insurance_210_058"", ""insurance_210_059"", ""insurance_210_060"", ""insurance_210_061"", ""insurance_210_062"", ""insurance_210_063"", ""insurance_210_064"", ""insurance_210_065"", ""insurance_210_066"", ""insurance_210_067"", ""insurance_210_068"", ""insurance_210_069"", ""insurance_210_070"", ""insurance_210_071"", ""insurance_210_072"", ""insurance_210_073"", ""insurance_210_074"", ""insurance_210_075"", ""insurance_210_076"", ""insurance_210_077"", ""insurance_210_078"", ""insurance_210_079"", ""insurance_210_080"", ""insurance_210_081"", ""insurance_210_082"", ""insurance_210_083"", ""insurance_210_084"", ""insurance_210_085"", ""insurance_210_086"", ""insurance_210_087"", ""insurance_210_088"", ""insurance_210_089"", ""insurance_210_090"", ""insurance_210_091"", ""insurance_210_092"", ""insurance_210_093"", ""insurance_210_094"", ""insurance_210_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Ben speaking, how can I help you?"", ""yes I have an already running policy with Rivertown and I was wondering if you can help me to solve my last name spelling issue?"", ""Okay, yes I can help you. that's why we are here to serve you better."", ""Sure, thanks."", ""To start with can I kindly request your name."", ""just let me get my glasses one moment."", ""That's no problem, I understand better."", ""Getting older everyday you know."", ""Yes sir, aren't we all?"", ""Okay, you ready?"", ""Yes sir, you can proceed."", ""my name is Henry Jackson."", ""Okay mister Jackson, can you spell your last name for me please?"", ""J.a.c.k.s.o.n. I think it is misspelled on my account though."", ""That's no problem Mr.Jackson, I will be glad to correct that for you straight away just give me one second to find your account."", ""Sure."", ""Could you provide me with your policy number?"", ""#mhm I've got that right here, you ready with it?"", ""Yes sir."", ""Two nine three nine two three eight one two."", ""Okay, let me repeat that back to you, two nine three nine two three eight one two?"", ""Very correct."", ""-oh one more time please."", ""two nine three nine two three eight one two."", ""Okay, thank you mister Jackson. I got it that time, sorry about that wanna verify."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Charles."", ""And the last four digits of your social security number Sir?"", ""Three four one two."", ""-huh good. Okay, let me go ahead and update your last name real quick, one second."", ""sure."", ""Just to verify, you said it should be Jackson instead of Jacksson.?"", ""That's correct, Sir."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a Petcare policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to add my pet to my insurance package."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Need clarity."", ""Yes sir. ."", ""."", ""Let me get it detailed for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in checking?"", ""so sure.I wrote it down, let me find it where I kept it. Found it."", ""Take your time."", ""not to organized in the Morning thou. ."", ""I completely understand, believe me."", ""Okay, okay, I know am on complete auto if I'm not mistaken."", ""That's correct, great choice Mr.Jackson."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year.and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""Getting older everyday ."", ""everyone is also."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Jackson I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #huh."", ""So do you think you could email me that policy strategies if I give you my email address right away?"", ""Sure, I would be happy to do that for you, proceed."", ""Okay, it is jacksonhenry at yahoo dot com."", ""Got it, easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""you learn everyday I guess?"", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Jackson. Anything for our loyal customers. Was there anything else I could help you with this morning?"", ""As a matter of fact, you have made my day."", ""#whew, happy to hear that."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be February fourteen, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, that true i remembered it's Valentine day."", ""Beautiful sir, is there anything else I can help you with this morning?"", ""No sir, I think that covers it for now."", ""Thats great."", ""Thanks for you do today."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#whew, thanks for putting me through."", ""We are always here to serve you better sir."", ""Thank you, Bye."", ""Bye Bye."", ""Thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
211,"{""dialogue_id"": ""211"", ""turns"": {""turn_id"": [""insurance_211_000"", ""insurance_211_001"", ""insurance_211_002"", ""insurance_211_003"", ""insurance_211_004"", ""insurance_211_005"", ""insurance_211_006"", ""insurance_211_007"", ""insurance_211_008"", ""insurance_211_009"", ""insurance_211_010"", ""insurance_211_011"", ""insurance_211_012"", ""insurance_211_013"", ""insurance_211_014"", ""insurance_211_015"", ""insurance_211_016"", ""insurance_211_017"", ""insurance_211_018"", ""insurance_211_019"", ""insurance_211_020"", ""insurance_211_021"", ""insurance_211_022"", ""insurance_211_023"", ""insurance_211_024"", ""insurance_211_025"", ""insurance_211_026"", ""insurance_211_027"", ""insurance_211_028"", ""insurance_211_029"", ""insurance_211_030"", ""insurance_211_031"", ""insurance_211_032"", ""insurance_211_033"", ""insurance_211_034"", ""insurance_211_035"", ""insurance_211_036"", ""insurance_211_037"", ""insurance_211_038"", ""insurance_211_039"", ""insurance_211_040"", ""insurance_211_041"", ""insurance_211_042"", ""insurance_211_043"", ""insurance_211_044"", ""insurance_211_045"", ""insurance_211_046"", ""insurance_211_047"", ""insurance_211_048"", ""insurance_211_049"", ""insurance_211_050"", ""insurance_211_051"", ""insurance_211_052"", ""insurance_211_053"", ""insurance_211_054"", ""insurance_211_055"", ""insurance_211_056"", ""insurance_211_057"", ""insurance_211_058"", ""insurance_211_059"", ""insurance_211_060"", ""insurance_211_061"", ""insurance_211_062"", ""insurance_211_063"", ""insurance_211_064"", ""insurance_211_065"", ""insurance_211_066"", ""insurance_211_067"", ""insurance_211_068"", ""insurance_211_069"", ""insurance_211_070"", ""insurance_211_071"", ""insurance_211_072"", ""insurance_211_073"", ""insurance_211_074"", ""insurance_211_075"", ""insurance_211_076"", ""insurance_211_077"", ""insurance_211_078"", ""insurance_211_079"", ""insurance_211_080"", ""insurance_211_081"", ""insurance_211_082"", ""insurance_211_083"", ""insurance_211_084"", ""insurance_211_085"", ""insurance_211_086"", ""insurance_211_087"", ""insurance_211_088"", ""insurance_211_089"", ""insurance_211_090"", ""insurance_211_091"", ""insurance_211_092"", ""insurance_211_093"", ""insurance_211_094"", ""insurance_211_095"", ""insurance_211_096"", ""insurance_211_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Jane speaking, how can I help you?"", ""Hi, I want to cancel my insurance plan."", ""Okay, yes I can help you. may I get your first name and your last name please?"", ""sure."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""let me have a glass of wine."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Daniel Robert."", ""Thank you Daniel Robert, just to confirm is Rorbert spelled R.o.r.b.e.r.t.?"", ""No it is R.o.b.e.r.t."", ""Got that Sir."", ""Good."", ""To cancel your plan could you provide me yourur policy number?"", ""give me a moment. let me look for it."", ""Okay sir, take your time."", ""Four nine three four two five one one two."", ""Okay, let me repeat that back to you, Four nine three four two five one one?"", ""You missed a two."", ""-oh one more time please."", ""Four nine three four two five one one two."", ""Okay, mister Robert I got it now."", ""No problem ."", ""May I have your address?"", ""Sure. Jane."", ""And your zip code?"", ""Two thirty Brooklyn Avenue, San Diego, California."", ""-oh very good. Okay, let me go ahead and update your last name real quick, give me one second."", ""sure."", ""Thank you sir, your zip code sir?"", ""#huh, nine six oh oh oh."", ""For confirmation sir, Two thirty Brooklyn Avenue, San Diego California, nine six oh oh oh right?"", ""yeah, that's correct."", ""Next we need is your birth day."", ""sorry, I am not having birthday today."", ""[Laughter], it is the of date of your birth sir, we need that information to verify your identity."", ""okay I thought you were asking me to celebrate my birthday."", ""No worries sir."", ""Yep my date of birth is November the ninth, nineteen seventy four."", ""November the ninth, nineteen seventy four, #huh just a moment please."", ""Mhm."", ""Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?"", ""it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper."", ""Thank you for the info, sir. Would you mind telling is which company it is?"", ""Eh, can we just go ahead and cancel it? I.... don't have time to explain that much."", ""just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year."", ""okay."", ""Please #huh confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""That's no problem mister Robert."", ""That's good."", ""Alright. please hang on sir, I will proceed to cancel your plan in the system."", ""Yeah, sure."", ""Okay done. Your plan is now cancelled. is there anything I can help you with?"", ""yeah, #mhm. did you provide Universal life insurance policy?"", ""Yes we do that."", ""That will be great?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Robert I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is danielrobert at gmail dot com."", ""Got it, easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Yeah."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Robert. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, one just one minute."", ""Thanks for all your time and your understanding."", ""It's my pleasure. okay that would be July third, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Shaw. If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been successful for me."", ""Wonderful."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
212,"{""dialogue_id"": ""212"", ""turns"": {""turn_id"": [""insurance_212_000"", ""insurance_212_001"", ""insurance_212_002"", ""insurance_212_003"", ""insurance_212_004"", ""insurance_212_005"", ""insurance_212_006"", ""insurance_212_007"", ""insurance_212_008"", ""insurance_212_009"", ""insurance_212_010"", ""insurance_212_011"", ""insurance_212_012"", ""insurance_212_013"", ""insurance_212_014"", ""insurance_212_015"", ""insurance_212_016"", ""insurance_212_017"", ""insurance_212_018"", ""insurance_212_019"", ""insurance_212_020"", ""insurance_212_021"", ""insurance_212_022"", ""insurance_212_023"", ""insurance_212_024"", ""insurance_212_025"", ""insurance_212_026"", ""insurance_212_027"", ""insurance_212_028"", ""insurance_212_029"", ""insurance_212_030"", ""insurance_212_031"", ""insurance_212_032"", ""insurance_212_033"", ""insurance_212_034"", ""insurance_212_035"", ""insurance_212_036"", ""insurance_212_037"", ""insurance_212_038"", ""insurance_212_039"", ""insurance_212_040"", ""insurance_212_041"", ""insurance_212_042"", ""insurance_212_043"", ""insurance_212_044"", ""insurance_212_045"", ""insurance_212_046"", ""insurance_212_047"", ""insurance_212_048"", ""insurance_212_049"", ""insurance_212_050"", ""insurance_212_051"", ""insurance_212_052"", ""insurance_212_053"", ""insurance_212_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning. Thank you for calling Rivertown Insurance Services. This is Jessica. How can I help you?"", ""Hey, Jessica. I managed to lock myself out of my account and need to reset my password."", ""I'd be happy to help you with that. First let me verify your identity. Could I have your name?"", ""John Long."", ""And is that J.O.H.N. or J.O.N.?"", ""J.O.H.N."", ""And Long. L.O.N.G.?"", ""Yes."", ""Thank you. Now can I have your date of birth?"", ""August twenty-seventh, nineteen fifty-seven."", ""Thank you, mister Long."", ""You can call me John."", ""Okay, John. Now I need either your account number or your social security number."", ""Social is two two four, nine eight, four seven seven three."", ""Thank you. And your mother's maiden name?"", ""Jones."", ""Got it, John. I'm in your account now."", ""Oh, good. Now do I give you a new password?"", ""No, there's no need to do that. I'll let you set that up so you can keep it private for just you."", ""Oh, I probably trust you more to have it than I trust myself."", ""Well, thank you I'm glad you trust me."", ""These passwords are a pain in my you-know-what."", ""I totally get that. It can be confusing."", ""No kidding. And then you can't use your previous password and you have to meet all this ridiculous criteria. One capital letter, a sign, three numbers, the blood of a virgin."", ""Well, we'll try not to make it that difficult for you this time."", ""Okay, now I don't trust you. "", ""Oh no! Don't think that. Here's what I'm going to do."", ""Okay. What's the next step?"", ""I'm going to email you a link to reset your password. Let me make sure I have your correct email. Just one minute, please."", ""It's not the Hotmail account."", ""Okay. I do have a Hotmail account for you, but I also have a Gmail account. Should I delete the Hotmail account?"", ""Definitely. I haven't had that for over six months now."", ""All right. So I should send you a reset link to J. Long fifty-seven at Gmail dot com?"", ""Yes."", ""Got it. I just sent an email to you there."", ""Uh, let me check. Okay, it's here."", ""Great! Now in the email, just click on the link and it will take you out to our site to reset your password."", ""I just clicked on it and it's saying link cannot be found."", ""Hmm. Let's try this. Instead of clicking on the link, open a new browser and copy and paste the U.R.L. into your browser."", ""How do I do that?"", ""Highlight the hyperlink and right click on it. It should give you the option to copy link address."", ""Um, all right, I think I did that."", ""Now go to your new browser and put your cursor in the U.R.L. area and hold down your control key, and at the same time, press your V key on your keyboard."", ""B as in boy?"", ""No, I'm sorry. V as in victory."", ""Oh got it. Well, what do you know. There it is. Now I hit enter?"", ""That's correct."", ""There it is. It worked. It's asking me to enter a new password. And you say I don't need to get that blood of a virgin, right?"", ""I promise. No blood required."", ""Okay. It looks like it accepted my new password. And, oh yes, it's opening my account."", ""Very good. Is there anything else I can do for you today, John?"", ""No, it looks like I'm all set. Thank you so much for your help."", ""You are quite welcome. It was my pleasure. Please call back any time we can assist you."", ""I sure will. You've been very helpful. Good-bye, then."", ""You have a good day. And thank you for being an Express Services customer.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
213,"{""dialogue_id"": ""213"", ""turns"": {""turn_id"": [""insurance_213_000"", ""insurance_213_001"", ""insurance_213_002"", ""insurance_213_003"", ""insurance_213_004"", ""insurance_213_005"", ""insurance_213_006"", ""insurance_213_007"", ""insurance_213_008"", ""insurance_213_009"", ""insurance_213_010"", ""insurance_213_011"", ""insurance_213_012"", ""insurance_213_013"", ""insurance_213_014"", ""insurance_213_015"", ""insurance_213_016"", ""insurance_213_017"", ""insurance_213_018"", ""insurance_213_019"", ""insurance_213_020"", ""insurance_213_021"", ""insurance_213_022"", ""insurance_213_023"", ""insurance_213_024"", ""insurance_213_025"", ""insurance_213_026"", ""insurance_213_027"", ""insurance_213_028"", ""insurance_213_029"", ""insurance_213_030"", ""insurance_213_031"", ""insurance_213_032"", ""insurance_213_033"", ""insurance_213_034"", ""insurance_213_035"", ""insurance_213_036"", ""insurance_213_037"", ""insurance_213_038"", ""insurance_213_039"", ""insurance_213_040"", ""insurance_213_041"", ""insurance_213_042"", ""insurance_213_043"", ""insurance_213_044"", ""insurance_213_045"", ""insurance_213_046"", ""insurance_213_047"", ""insurance_213_048"", ""insurance_213_049"", ""insurance_213_050"", ""insurance_213_051"", ""insurance_213_052"", ""insurance_213_053"", ""insurance_213_054"", ""insurance_213_055"", ""insurance_213_056"", ""insurance_213_057"", ""insurance_213_058"", ""insurance_213_059"", ""insurance_213_060"", ""insurance_213_061"", ""insurance_213_062"", ""insurance_213_063"", ""insurance_213_064"", ""insurance_213_065"", ""insurance_213_066"", ""insurance_213_067"", ""insurance_213_068"", ""insurance_213_069"", ""insurance_213_070"", ""insurance_213_071"", ""insurance_213_072"", ""insurance_213_073"", ""insurance_213_074"", ""insurance_213_075"", ""insurance_213_076"", ""insurance_213_077"", ""insurance_213_078"", ""insurance_213_079"", ""insurance_213_080"", ""insurance_213_081"", ""insurance_213_082"", ""insurance_213_083"", ""insurance_213_084"", ""insurance_213_085"", ""insurance_213_086"", ""insurance_213_087"", ""insurance_213_088"", ""insurance_213_089"", ""insurance_213_090"", ""insurance_213_091"", ""insurance_213_092"", ""insurance_213_093"", ""insurance_213_094"", ""insurance_213_095"", ""insurance_213_096"", ""insurance_213_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good Morning Rivertown Insurance, this is Sonia speaking, how can I help you."", ""Hi, good morning. I want to cancel my insurance plan."", ""Okay sure I can help with that. Can I have your first and last name please?"", ""sure."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""let me have a glass of water."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Thompson Ford."", ""Thank you Thompson Ford, just to confirm, is Ford spelled."", ""No it is F.o.r.d."", ""Alright. got it sir."", ""Good."", ""To cancel your plan could you provide me your policy number?"", ""give me a moment. let me look for it."", ""Okay sir, take your time."", ""Four two nine two five one one two one."", ""Okay, let me repeat that back to you, Four two nine two five one one two?"", ""You missed a one."", ""-oh one more time please."", ""Four two nine two five one one two one."", ""Okay, mister Ford I got it now."", ""No problem ."", ""May I have your address?"", ""Sure. Sonia."", ""And your zip code?"", ""Fifty five ST. John Boulevard, Macomb, Illinois."", ""-oh very good. Okay, let me go ahead and update your address real quick, give me one second."", ""sure."", ""Thank you sir, your zip code sir?"", ""#huh, six four three one one."", ""I'll repeat the address for confirmation sir....Fifty five ST. John Boulevard, Macomb, Illinois six four three one one."", ""yeah, that's correct."", ""Sir. I'll need your birth date also."", ""sorry, I am not having birthday today."", ""[Laughter], it is your date of your date of birth sir."", ""okay I thought you were asking me to celebrate my birthday."", ""No worries sir."", ""Yep my date of birth is September ninth, nineteen seventy there."", ""September ninth, nineteen seventy three, #huh just a moment please."", ""Mhm."", ""Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?"", ""it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper."", ""Thank you for the info, sir. Would you mind telling is which company it is?"", ""Eh, can we just go ahead and cancel it? I.... don't have time to explain that much."", ""just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year."", ""okay."", ""Please #huh confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""That's no problem mister Ford."", ""That's good."", ""Alright. please hang on sir, I will proceed to cancel your plan in the system."", ""Yeah, sure."", ""Okay done. Your plan is now cancelled. is there anything I can help you with?"", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Ford I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is Thomford at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Ford. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be October third, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""My pleasure mister Ford. If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been successful for me."", ""Great."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
214,"{""dialogue_id"": ""214"", ""turns"": {""turn_id"": [""insurance_214_000"", ""insurance_214_001"", ""insurance_214_002"", ""insurance_214_003"", ""insurance_214_004"", ""insurance_214_005"", ""insurance_214_006"", ""insurance_214_007"", ""insurance_214_008"", ""insurance_214_009"", ""insurance_214_010"", ""insurance_214_011"", ""insurance_214_012"", ""insurance_214_013"", ""insurance_214_014"", ""insurance_214_015"", ""insurance_214_016"", ""insurance_214_017"", ""insurance_214_018"", ""insurance_214_019"", ""insurance_214_020"", ""insurance_214_021"", ""insurance_214_022"", ""insurance_214_023"", ""insurance_214_024"", ""insurance_214_025"", ""insurance_214_026"", ""insurance_214_027"", ""insurance_214_028"", ""insurance_214_029"", ""insurance_214_030"", ""insurance_214_031"", ""insurance_214_032"", ""insurance_214_033"", ""insurance_214_034"", ""insurance_214_035"", ""insurance_214_036"", ""insurance_214_037"", ""insurance_214_038"", ""insurance_214_039"", ""insurance_214_040"", ""insurance_214_041"", ""insurance_214_042"", ""insurance_214_043"", ""insurance_214_044"", ""insurance_214_045"", ""insurance_214_046"", ""insurance_214_047"", ""insurance_214_048"", ""insurance_214_049"", ""insurance_214_050"", ""insurance_214_051"", ""insurance_214_052"", ""insurance_214_053"", ""insurance_214_054"", ""insurance_214_055"", ""insurance_214_056"", ""insurance_214_057"", ""insurance_214_058"", ""insurance_214_059"", ""insurance_214_060"", ""insurance_214_061"", ""insurance_214_062"", ""insurance_214_063"", ""insurance_214_064"", ""insurance_214_065"", ""insurance_214_066"", ""insurance_214_067"", ""insurance_214_068"", ""insurance_214_069"", ""insurance_214_070"", ""insurance_214_071"", ""insurance_214_072"", ""insurance_214_073"", ""insurance_214_074"", ""insurance_214_075"", ""insurance_214_076"", ""insurance_214_077"", ""insurance_214_078"", ""insurance_214_079"", ""insurance_214_080"", ""insurance_214_081"", ""insurance_214_082"", ""insurance_214_083"", ""insurance_214_084"", ""insurance_214_085"", ""insurance_214_086"", ""insurance_214_087"", ""insurance_214_088"", ""insurance_214_089"", ""insurance_214_090"", ""insurance_214_091"", ""insurance_214_092"", ""insurance_214_093"", ""insurance_214_094"", ""insurance_214_095"", ""insurance_214_096"", ""insurance_214_097"", ""insurance_214_098"", ""insurance_214_099"", ""insurance_214_100"", ""insurance_214_101"", ""insurance_214_102"", ""insurance_214_103""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Welcome to Rivertown Insurance, my name is James, how can I help you?"", ""yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account."", ""Of course, I would be glad to help you with that ma."", ""I would appreciate it."", ""May I have your name and policy number ma?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment."", ""That's no problem. Take your time."", ""still on it pls."", ""(laughter) it's okay."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Emily Stone."", ""Can I address you as Miss or mister please?"", ""(laughter) Miss."", ""Okay Miss Emily, Is your last name spelt S.t.o.n.n.e?"", ""It is spelt S.t.o.n.e."", ""#Jezz I am sorry for the wrong spelling."", ""No problem ."", ""Could you provide me with your policy number ma?"", ""#Yep I've got that right here, you ready?"", ""Yes Ma."", ""seven nine three four two five one two four."", ""Okay, let me repeat that back to you, seven nine three four five one two four?"", ""You missed a two."", ""-oh one more time please."", ""seven nine three four two five one two four."", ""Okay, Miss Emily I got it now."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name please?"", ""Sure.Jude."", ""And the last four digits of your social security number?"", ""Two seven two three."", ""-oh very good."", ""(laughter)."", ""Let me go ahead and process your request, give me one second."", ""#huh, here with you James."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""I can see you are currently on a basic home policy and petcare basic. Is that right?"", ""Thats right."", ""Great."", ""I enjoy my plan so well. The only issue I have is the automatic billing."", ""We are sorry about that. I am presently working on it ma."", ""Thanks James."", ""Few seconds please."", ""No problem. I am with you."", ""Going through your account I can see you subscribe for automatic billing."", ""I never opt-in for that. Can I opt- out?"", ""yes Ma. I am working on that please."", ""Alright. Thank you."", ""Few seconds please."", ""I am with you James."", ""your request has been processed. Waiting for confirmation."", ""Oh wow.Thank you."", ""Yes Miss Emily. Waiting for confirmation ma."", ""Alright. I am patiently waiting."", ""thanks for the patience."", ""You welcome."", ""Your automatic billing has been successfully removed."", ""Wow, really?#huh."", ""Yes Ma."", ""Thanks for your time."", ""My pleasure, anything for our amazing customers."", ""."", ""Is there any other thing I can help you with ma?"", ""Yes pls. can I know the active plans on my account."", ""Few seconds please."", ""Thank you James."", ""I am trying to get more information on your account."", ""you have two active plans. Basic home policy and petcare basic."", ""oh. Thanks."", ""I can see your basic home policy will expire tomorrow."", ""oh.really?"", ""Yes Miss Emily. Waiting for confirmation ma."", ""please kindly activate to enjoy our services. You can also do well by upgrading your homeowner policy to a highier one."", ""oh! Do you mean I can upgrade my previous policy or I will register a new one."", ""Miss Emily, you can easily upgrade your previous policy to a new money."", ""Wow, really?#huh."", ""yes ma."", ""I think I am in for that."", ""can I have your email, so that I can send you more information anout our services."", ""uh-huh that is thoughtful of you James. Thank you."", ""My pleasure. I am here to give you the best services."", ""I appreciate."", ""may I have your email address please?"", ""sure.James. Few seconds please I just got a new email address."", ""Yes Ma."", ""I need to get my business card."", ""no problem take your time."", ""sorry for the break. I have it here. emilyfour at yahoo dot com."", ""trying to sent the information immediately."", ""Yeah I got it."", ""Alright. Ma."", ""Thank you for your time James."", ""you welcome ma. Is there anything I can help you with?"", ""#mhm I'm okay Thank you."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""-hun you too."", ""Awesome."", ""thank you."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
215,"{""dialogue_id"": ""215"", ""turns"": {""turn_id"": [""insurance_215_000"", ""insurance_215_001"", ""insurance_215_002"", ""insurance_215_003"", ""insurance_215_004"", ""insurance_215_005"", ""insurance_215_006"", ""insurance_215_007"", ""insurance_215_008"", ""insurance_215_009"", ""insurance_215_010"", ""insurance_215_011"", ""insurance_215_012"", ""insurance_215_013"", ""insurance_215_014"", ""insurance_215_015"", ""insurance_215_016"", ""insurance_215_017"", ""insurance_215_018"", ""insurance_215_019"", ""insurance_215_020"", ""insurance_215_021"", ""insurance_215_022"", ""insurance_215_023"", ""insurance_215_024"", ""insurance_215_025"", ""insurance_215_026"", ""insurance_215_027"", ""insurance_215_028"", ""insurance_215_029"", ""insurance_215_030"", ""insurance_215_031"", ""insurance_215_032"", ""insurance_215_033"", ""insurance_215_034"", ""insurance_215_035"", ""insurance_215_036"", ""insurance_215_037"", ""insurance_215_038"", ""insurance_215_039"", ""insurance_215_040"", ""insurance_215_041"", ""insurance_215_042"", ""insurance_215_043"", ""insurance_215_044"", ""insurance_215_045"", ""insurance_215_046"", ""insurance_215_047"", ""insurance_215_048"", ""insurance_215_049"", ""insurance_215_050"", ""insurance_215_051"", ""insurance_215_052"", ""insurance_215_053"", ""insurance_215_054"", ""insurance_215_055"", ""insurance_215_056"", ""insurance_215_057"", ""insurance_215_058"", ""insurance_215_059"", ""insurance_215_060"", ""insurance_215_061"", ""insurance_215_062"", ""insurance_215_063"", ""insurance_215_064"", ""insurance_215_065"", ""insurance_215_066"", ""insurance_215_067"", ""insurance_215_068"", ""insurance_215_069"", ""insurance_215_070"", ""insurance_215_071"", ""insurance_215_072"", ""insurance_215_073"", ""insurance_215_074"", ""insurance_215_075"", ""insurance_215_076"", ""insurance_215_077"", ""insurance_215_078"", ""insurance_215_079"", ""insurance_215_080"", ""insurance_215_081"", ""insurance_215_082"", ""insurance_215_083"", ""insurance_215_084"", ""insurance_215_085"", ""insurance_215_086"", ""insurance_215_087"", ""insurance_215_088"", ""insurance_215_089"", ""insurance_215_090"", ""insurance_215_091"", ""insurance_215_092"", ""insurance_215_093"", ""insurance_215_094"", ""insurance_215_095"", ""insurance_215_096"", ""insurance_215_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Park, speaking, how can I be of service to you?"", ""yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?"", ""Sure, yes I can help you with any update. first could you get me your full name also with your policy number please?"", ""#Oh sure, I've got it right here with me."", ""#whaow nice, we can proceed from there."", ""Just a moment."", ""Sure, take your time Sir."", ""#let me roundoff a conversation with my laundry guy in order to delivere my cloth."", ""#oh, sure you can take your time."", ""Perfect, you ready?"", ""Sure ready miss, go on."", ""my name is Olivier Chan."", ""Okay mister Chan, If am not mistaken?"", ""#Um, it's okay."", ""That's no problem miss."", ""Could you help me with your policy number?"", ""#mhm, i have it right here."", ""#mhm I've got that right here."", ""Beautiful."", ""Let me call it for you two six four one six six four nine one."", ""Okay, let me repeat that back to you, two six four one six six four one?"", ""#Uh, great."", ""One more time please."", ""two six four one six six four nine one."", ""Okay, thank you mister Chan, hold on am on your account."", ""its fine."", ""Okay, one last thing, could you please verify your pet name for me please?"", ""#Oh, yes Rubby."", ""One last thing please, the last six digits of your social security number?"", ""seven five five three eight four."", ""#oh, that's awesome."", ""yeah."", ""Very good Sir."", ""Beautiful."", ""Not a problem, I have that updated for you. What else shouId i help you with?"", ""yeah, I will like to reset my password?"", ""Very possible Sir."", ""Can I have your email please?"", ""That's wouldn't be an issue."", ""Do you mind if we proceed?"", ""Not at all."", ""let me get my glasses."", ""Take your time miss."", ""#here we go."", ""#Ok."", ""#yep it's olivierchan at yahoo dot com."", ""Got it right."", ""Okay."", ""I would like to confirm it one more time."", ""that's okay, here we go."", ""olivierchan at yahoo dot com."", ""Got it."", ""I will send your verification code to your email."", ""I will appreciate that a lot."", ""I am on it just a second."", ""Alright."", ""I'm good."", ""You should have the verification code on your email now, please check."", ""#yeah it just came in now."", ""What should I do with that?"", ""click to verify the account."", ""Done."", ""Great!"", ""Verified."", ""Go to change my password."", ""#mhm finding it difficult to see on the account."", ""#mhm it's right at the top right corner."", ""It just got in now."", ""Use a default password of two two four two."", ""done already miss."", ""Done that."", ""Set a new password for it."", ""Okay doing that right away."", ""kindly simplify it so you can remember."", ""Okay, doing that."", ""Great."", ""Kindly login into your account with your username and new password."", ""#oh Okay."", ""My pleasure, mister chan your password is rectified now ma'am."", ""To be honest, I enjoyed my conversion with you."", ""Awesome."", ""Great."", ""thanks."", ""mister chan is there anything I can help you with?"", ""Not at all miss."", ""Checking through my account now."", ""No problem, is there anything else I can help you with from the account?"", ""No miss, I think that covers it for now. I really appreciate all your help."", ""Oh, my pleasure mister chan If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your evening!"", ""#mhm, you have made my day today Sir."", ""#whew, that is the reason we are here to serve you better."", ""Thank you."", ""Thank your Sir."", ""Bye."", ""Bye bye Mr."", ""Thanks bye too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
216,"{""dialogue_id"": ""216"", ""turns"": {""turn_id"": [""insurance_216_000"", ""insurance_216_001"", ""insurance_216_002"", ""insurance_216_003"", ""insurance_216_004"", ""insurance_216_005"", ""insurance_216_006"", ""insurance_216_007"", ""insurance_216_008"", ""insurance_216_009"", ""insurance_216_010"", ""insurance_216_011"", ""insurance_216_012"", ""insurance_216_013"", ""insurance_216_014"", ""insurance_216_015"", ""insurance_216_016"", ""insurance_216_017"", ""insurance_216_018"", ""insurance_216_019"", ""insurance_216_020"", ""insurance_216_021"", ""insurance_216_022"", ""insurance_216_023"", ""insurance_216_024"", ""insurance_216_025"", ""insurance_216_026"", ""insurance_216_027"", ""insurance_216_028"", ""insurance_216_029"", ""insurance_216_030"", ""insurance_216_031"", ""insurance_216_032"", ""insurance_216_033"", ""insurance_216_034"", ""insurance_216_035"", ""insurance_216_036"", ""insurance_216_037"", ""insurance_216_038"", ""insurance_216_039"", ""insurance_216_040"", ""insurance_216_041"", ""insurance_216_042"", ""insurance_216_043"", ""insurance_216_044"", ""insurance_216_045"", ""insurance_216_046"", ""insurance_216_047"", ""insurance_216_048"", ""insurance_216_049"", ""insurance_216_050"", ""insurance_216_051"", ""insurance_216_052"", ""insurance_216_053"", ""insurance_216_054"", ""insurance_216_055"", ""insurance_216_056"", ""insurance_216_057"", ""insurance_216_058"", ""insurance_216_059"", ""insurance_216_060"", ""insurance_216_061"", ""insurance_216_062"", ""insurance_216_063"", ""insurance_216_064"", ""insurance_216_065"", ""insurance_216_066"", ""insurance_216_067"", ""insurance_216_068"", ""insurance_216_069"", ""insurance_216_070"", ""insurance_216_071"", ""insurance_216_072"", ""insurance_216_073"", ""insurance_216_074"", ""insurance_216_075"", ""insurance_216_076"", ""insurance_216_077"", ""insurance_216_078"", ""insurance_216_079"", ""insurance_216_080"", ""insurance_216_081"", ""insurance_216_082"", ""insurance_216_083"", ""insurance_216_084"", ""insurance_216_085"", ""insurance_216_086"", ""insurance_216_087"", ""insurance_216_088"", ""insurance_216_089"", ""insurance_216_090"", ""insurance_216_091"", ""insurance_216_092"", ""insurance_216_093"", ""insurance_216_094"", ""insurance_216_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Hana speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could be of help to me."", ""Okay, yes I can help you with any update. could I first get your name also with your policy number please?"", ""Sure, yes, I've got it here with me."", ""That's fine, we can proceed from there."", ""just let me get my glasses a moment please."", ""That's no problem, I perfectly understand."", ""Getting older everyday."", ""that what consistent growth can bring to us."", ""Okay, you ready?"", ""Yes sir, proceed."", ""my name is David Andrew."", ""Okay mister David Andrew, I don't mind you spelling your first name?"", ""David. I think it is misspelled on my account though."", ""That's no problem mister David, I will be glad to correct that for you just give me few seconds to check your account."", ""Relax."", ""Could you please help me with your policy number?"", ""#mhm I've got that right here with me, you ready?"", ""Yes sir."", ""three seven three five two two eight nine three."", ""Okay, let me repeat that back to you, three seven three five two eight nine three?"", ""You missed a two."", ""-oh one more time please."", ""three seven three five two two eight nine three."", ""Okay, thank you mister David. I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Clinton."", ""And the last four digits of your social security number?"", ""five six three seven."", ""-huh pretty good. Okay, let me go ahead and update your last name real quick, give me three seconds."", ""sure."", ""Just to verify, you said it should be D.A.V.I.D.?"", ""That's correct, no I after the A."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Laughter."", ""Yes sir."", ""."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in signing up for?"", ""sure one second. Sure I wrote it down, let me find it. Found it."", ""Take your time."", ""Slow as molasses these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister David."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister David I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is davidandrew at gmail dot com."", ""Got it, so easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that same mistake, don't we?"", ""You live, to learn everyday, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister David. Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister David. If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye."", ""Thanks."", ""You are welcome.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
217,"{""dialogue_id"": ""217"", ""turns"": {""turn_id"": [""insurance_217_000"", ""insurance_217_001"", ""insurance_217_002"", ""insurance_217_003"", ""insurance_217_004"", ""insurance_217_005"", ""insurance_217_006"", ""insurance_217_007"", ""insurance_217_008"", ""insurance_217_009"", ""insurance_217_010"", ""insurance_217_011"", ""insurance_217_012"", ""insurance_217_013"", ""insurance_217_014"", ""insurance_217_015"", ""insurance_217_016"", ""insurance_217_017"", ""insurance_217_018"", ""insurance_217_019"", ""insurance_217_020"", ""insurance_217_021"", ""insurance_217_022"", ""insurance_217_023"", ""insurance_217_024"", ""insurance_217_025"", ""insurance_217_026"", ""insurance_217_027"", ""insurance_217_028"", ""insurance_217_029"", ""insurance_217_030"", ""insurance_217_031"", ""insurance_217_032"", ""insurance_217_033"", ""insurance_217_034"", ""insurance_217_035"", ""insurance_217_036"", ""insurance_217_037"", ""insurance_217_038"", ""insurance_217_039"", ""insurance_217_040"", ""insurance_217_041"", ""insurance_217_042"", ""insurance_217_043"", ""insurance_217_044"", ""insurance_217_045"", ""insurance_217_046"", ""insurance_217_047"", ""insurance_217_048"", ""insurance_217_049"", ""insurance_217_050"", ""insurance_217_051"", ""insurance_217_052"", ""insurance_217_053"", ""insurance_217_054"", ""insurance_217_055"", ""insurance_217_056"", ""insurance_217_057"", ""insurance_217_058"", ""insurance_217_059"", ""insurance_217_060"", ""insurance_217_061"", ""insurance_217_062"", ""insurance_217_063"", ""insurance_217_064"", ""insurance_217_065"", ""insurance_217_066"", ""insurance_217_067"", ""insurance_217_068"", ""insurance_217_069"", ""insurance_217_070"", ""insurance_217_071"", ""insurance_217_072"", ""insurance_217_073"", ""insurance_217_074"", ""insurance_217_075"", ""insurance_217_076"", ""insurance_217_077"", ""insurance_217_078"", ""insurance_217_079"", ""insurance_217_080"", ""insurance_217_081"", ""insurance_217_082"", ""insurance_217_083"", ""insurance_217_084"", ""insurance_217_085"", ""insurance_217_086"", ""insurance_217_087"", ""insurance_217_088"", ""insurance_217_089"", ""insurance_217_090"", ""insurance_217_091"", ""insurance_217_092"", ""insurance_217_093"", ""insurance_217_094"", ""insurance_217_095"", ""insurance_217_096"", ""insurance_217_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Robben speaking, how can I help you?"", ""Hi, I want to cancel my insurance plan."", ""Okay, yes I can help you. may I get your first name and your last name please?"", ""sure."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""let me have a glass of wine."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Coke Samuel."", ""Thank you Sir."", ""very correct."", ""Got that Sir."", ""Good."", ""To cancel your plan could you provide me your policy number?"", ""give me a moment. let me look for it."", ""Okay sir, take your time."", ""Four four nine two five one one two one."", ""Okay, let me repeat that back to you, Four four nine two five one one two?"", ""You missed a one."", ""-oh one more time please."", ""Four four nine two five one one two one."", ""Okay, I got it now."", ""No problem ."", ""May I have your address?"", ""Sure. Jude."", ""And your zip code?"", ""Twenty five ST Luke Avenue, New jersey."", ""-oh very good. Okay, let me go ahead and update your address real quick, give me one second."", ""sure."", ""Thank you sir, your zip code sir?"", ""#huh, four two oh oh oh."", ""For confirmation sir, Twenty five ST. Luke Avenue, New Jersey four two zero zero."", ""yeah, that's correct."", ""Next we need is your birth day."", ""sorry, I am not having birthday today."", ""[Laughter], it is the of date of your birth sir, we need that information to verify your identity."", ""okay I thought you were asking me to celebrate my birthday."", ""No worries sir."", ""Yep my date of birth is April sixteen, nineteen seventy four."", ""April sixteen, nineteen seventy four, #huh just a moment please."", ""Mhm."", ""Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?"", ""it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper."", ""Thank you for the info, sir. Would you mind telling is which company it is?"", ""Eh, can we just go ahead and cancel it? I.... don't have time to explain that much."", ""just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year."", ""okay."", ""Please #huh confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""That's no problem mister Samuel."", ""That's good."", ""Alright. please hang on sir, I will proceed to cancel your plan in the system."", ""Yeah, sure."", ""Okay done. Your plan is now cancelled. is there anything I can help you with?"", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Jonathan I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is cokesamuel at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure Sir, Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be October seven, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Samuel, If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been successful for me."", ""Great."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
218,"{""dialogue_id"": ""218"", ""turns"": {""turn_id"": [""insurance_218_000"", ""insurance_218_001"", ""insurance_218_002"", ""insurance_218_003"", ""insurance_218_004"", ""insurance_218_005"", ""insurance_218_006"", ""insurance_218_007"", ""insurance_218_008"", ""insurance_218_009"", ""insurance_218_010"", ""insurance_218_011"", ""insurance_218_012"", ""insurance_218_013"", ""insurance_218_014"", ""insurance_218_015"", ""insurance_218_016"", ""insurance_218_017"", ""insurance_218_018"", ""insurance_218_019"", ""insurance_218_020"", ""insurance_218_021"", ""insurance_218_022"", ""insurance_218_023"", ""insurance_218_024"", ""insurance_218_025"", ""insurance_218_026"", ""insurance_218_027"", ""insurance_218_028"", ""insurance_218_029"", ""insurance_218_030"", ""insurance_218_031"", ""insurance_218_032"", ""insurance_218_033"", ""insurance_218_034"", ""insurance_218_035"", ""insurance_218_036"", ""insurance_218_037"", ""insurance_218_038"", ""insurance_218_039"", ""insurance_218_040"", ""insurance_218_041"", ""insurance_218_042"", ""insurance_218_043"", ""insurance_218_044"", ""insurance_218_045"", ""insurance_218_046"", ""insurance_218_047"", ""insurance_218_048"", ""insurance_218_049"", ""insurance_218_050"", ""insurance_218_051"", ""insurance_218_052"", ""insurance_218_053"", ""insurance_218_054"", ""insurance_218_055"", ""insurance_218_056"", ""insurance_218_057"", ""insurance_218_058"", ""insurance_218_059"", ""insurance_218_060"", ""insurance_218_061"", ""insurance_218_062"", ""insurance_218_063"", ""insurance_218_064"", ""insurance_218_065"", ""insurance_218_066"", ""insurance_218_067"", ""insurance_218_068"", ""insurance_218_069"", ""insurance_218_070"", ""insurance_218_071"", ""insurance_218_072"", ""insurance_218_073"", ""insurance_218_074"", ""insurance_218_075"", ""insurance_218_076"", ""insurance_218_077"", ""insurance_218_078"", ""insurance_218_079"", ""insurance_218_080"", ""insurance_218_081"", ""insurance_218_082"", ""insurance_218_083"", ""insurance_218_084"", ""insurance_218_085"", ""insurance_218_086"", ""insurance_218_087"", ""insurance_218_088"", ""insurance_218_089"", ""insurance_218_090"", ""insurance_218_091"", ""insurance_218_092"", ""insurance_218_093"", ""insurance_218_094"", ""insurance_218_095"", ""insurance_218_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Kate speaking.How can i help you?"", ""Good afternoon. My name is Mary."", ""Alright miss Parker. How May I help you ma."", ""Yea....I am having issues trying to login into my account on your website."", ""oh!sorry about that miss Mary."", ""Not a problem Kate."", ""what was the response when you try to login ma."", ""Incorrect username or passsword."", ""uh-oh! Ok sir."", ""whew! so complicated right?"", ""huh! not at all sir."", ""Ok. good to hear that. I would be glad if can be resolved."", ""It will definitely be resolved ma."", ""It okay."", ""Which of the information are you sure is correct sir?"", ""oh! you mean?"", ""Username or passsword."", ""Ok. I am sure the Username is right."", ""Alright....good."", ""Thank you."", ""I will need you to give me the Username ma."", ""Ok. this is it, maryparker at Rivertown."", ""Alright miss Mary, I would need to run a check on your account ma."", ""Alright Kate."", ""few seconds please."", ""I am with you Kate."", ""Ok ma. please can i have your full name ma?"", ""You mean first and last name?"", ""Sure, yes ma."", ""Ok. Mary Parker."", ""Please can you spell the last name."", ""Alright. P.a.r.k.e.r."", ""I will need your policy number too."", ""uh-oh! few seconds please, I will need to get my file folder."", ""No problem ma. take your time."", ""Sorry for taking time. I just moved into a new apartment."", ""wow!...that's cool."", ""Yea. this is it. one three three one four five six nine one."", ""I will repeat the numbers for confirmation ma."", ""Alright Kate, go ahead."", ""one three three one four five six nine one."", ""That is right."", ""I am still working on your account please."", ""Thank you. Kate."", ""My pleasure miss Mary."", ""good."", ""hold on ma. while I finalise my check."", ""no problem Kate."", ""The Username is actually correct ma."", ""Bravo. good to hear that."", ""At this juncture miss Mary, It's either I help you with the password recovery from the system over here............or."", ""ok....I am with you."", ""Or I will help you generate the password reset link and you finish it yourself."", ""uh-oh!"", ""Are you there ma?"", ""Yea Kate....since I have you online. I would allow you help me recover the password from your system."", ""All good ma. I will need you to answer the following questions in the process of password recovery."", ""Okay."", ""a second ma."", ""um! oh okay."", ""Can i have your home address ma."", ""I will have to give you the old address right?"", ""It has to be the one you entered during registration ma."", ""ok. One harvey circle, Macomb, Illinois. three five three two five three."", ""ok. got it ma."", ""good."", ""Your phone number ma?"", ""five zero four two five one eight eight zero two."", ""if i am not mistaken...you said five zero four two five one eight eight zero two."", ""correct."", ""ok ma...lastly the last four digits of your social security number."", ""five three four one."", ""Got it."", ""Alright Kate."", ""A moment ma."", ""No problem. I am with you."", ""Please hold on ma while I actualize the operation."", ""oh. ok."", ""uh-oh! done ma... password recovered successfully."", ""Oh! great one."", ""Yes ma...the password is a, y, one, five, three, X, y, z."", ""I am writing it down...a second please."", ""ok ma... take your time."", ""ok....i am reading it to you for confirmation. a, y, one, five, three, X, y, z."", ""correct ma."", ""good....yea."", ""So....you will be able to login to your account with this password now..."", ""Alright.....thanks."", ""Thereafter....you can now change it to a password of your choice."", ""oh! good....Thanks very much for your time."", ""You are always welcome miss Mary....As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?"", ""uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate."", ""ok ma... good to hear that and thanks for your patronage ma."", ""You are welcome. Enjoy the rest of the day."", ""and you too ma."", ""Bye."", ""Bye ma.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
219,"{""dialogue_id"": ""219"", ""turns"": {""turn_id"": [""insurance_219_000"", ""insurance_219_001"", ""insurance_219_002"", ""insurance_219_003"", ""insurance_219_004"", ""insurance_219_005"", ""insurance_219_006"", ""insurance_219_007"", ""insurance_219_008"", ""insurance_219_009"", ""insurance_219_010"", ""insurance_219_011"", ""insurance_219_012"", ""insurance_219_013"", ""insurance_219_014"", ""insurance_219_015"", ""insurance_219_016"", ""insurance_219_017"", ""insurance_219_018"", ""insurance_219_019"", ""insurance_219_020"", ""insurance_219_021"", ""insurance_219_022"", ""insurance_219_023"", ""insurance_219_024"", ""insurance_219_025"", ""insurance_219_026"", ""insurance_219_027"", ""insurance_219_028"", ""insurance_219_029"", ""insurance_219_030"", ""insurance_219_031"", ""insurance_219_032"", ""insurance_219_033"", ""insurance_219_034"", ""insurance_219_035"", ""insurance_219_036"", ""insurance_219_037"", ""insurance_219_038"", ""insurance_219_039"", ""insurance_219_040"", ""insurance_219_041"", ""insurance_219_042"", ""insurance_219_043"", ""insurance_219_044"", ""insurance_219_045"", ""insurance_219_046"", ""insurance_219_047"", ""insurance_219_048"", ""insurance_219_049"", ""insurance_219_050"", ""insurance_219_051"", ""insurance_219_052"", ""insurance_219_053"", ""insurance_219_054"", ""insurance_219_055"", ""insurance_219_056"", ""insurance_219_057"", ""insurance_219_058"", ""insurance_219_059"", ""insurance_219_060"", ""insurance_219_061"", ""insurance_219_062"", ""insurance_219_063"", ""insurance_219_064"", ""insurance_219_065"", ""insurance_219_066"", ""insurance_219_067"", ""insurance_219_068"", ""insurance_219_069"", ""insurance_219_070"", ""insurance_219_071"", ""insurance_219_072"", ""insurance_219_073"", ""insurance_219_074"", ""insurance_219_075"", ""insurance_219_076"", ""insurance_219_077"", ""insurance_219_078"", ""insurance_219_079"", ""insurance_219_080"", ""insurance_219_081"", ""insurance_219_082"", ""insurance_219_083"", ""insurance_219_084"", ""insurance_219_085"", ""insurance_219_086"", ""insurance_219_087"", ""insurance_219_088"", ""insurance_219_089"", ""insurance_219_090"", ""insurance_219_091"", ""insurance_219_092"", ""insurance_219_093"", ""insurance_219_094"", ""insurance_219_095"", ""insurance_219_096"", ""insurance_219_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Alice speaking, how can I help you?"", ""Hello, I want to reset my online account password."", ""Okay, yes I can help you. may I get your first name and your last name please?"", ""yeah."", ""That's good."", ""one moment."", ""That's no problem, I understand."", ""I have many folders on my desk."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Rowley Augustine."", ""Thank you Rowley Augustine, just to confirm is Augustin spelled A.u.g.u.s.t.i.n.?"", ""#oh gosh it is Augustine."", ""Okay Sir."", ""That's fine."", ""To reset your password could you provide me your policy number?"", ""just a minute. let me look for it."", ""That's no problem."", ""Three four two five one one two five six."", ""Okay, let me repeat that back to you, five one one twoThree four two six."", ""You missed a five."", ""-oh one more time please."", ""five one one twoThree four two five six."", ""Okay, mister Augustine i got it now."", "". No problem."", ""Alright. Could I get your old password?"", ""Sure."", ""Take your time."", ""four four one two two Twenty two."", ""-oh very good. Okay, let me go ahead and update your old password quick, give me one second."", ""sure."", ""Okay. may I get the new password to reset your online account?"", ""#huh, just a moment."", ""okay."", ""yeah, the new code is five six four four eight two nine."", ""Alright. just for confirmation, five six four four eight nine."", ""sorry, you missed a two."", ""#oh gosh let me repeat it five six four four eight two nine."", ""#huh that's correct."", ""Please confirm the reset password?"", ""Yes, I confirm to reset my online account password."", ""That's no problem mister Augustine."", ""That's great."", ""Alright. Before I proceed to reset your password may I know the reason why you are resetting?"", ""oh I want a coded password for my account for security reasons."", ""Thank you for the info, sir."", ""Eh, can we just go ahead and reset the password? I.... don't have time to explain that much."", ""just give me a minute."", ""okay."", ""Okay. Please hang on sir, I will proceed to reset your password in the system."", ""yeah, sure."", ""Okay done. Your password has been reset."", ""Wow! really that's good."", "". Yeah."", ""Yeah."", ""Alright. is there anything I can help you with?"", ""#huh, I had a few questions about homeowner 's policy. You offer that right?"", ""Yes, we do."", ""That's good."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Still checking through now."", ""No problem, okay mister Augustine. I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Yep, I would be delightful to do that, lets go ahead sir."", ""Okay, it is rowleyaugustine at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""That's right."", ""Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Augustine. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. just a minute."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be March twenty seven, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Augustine. If you have any further questions please do not draw back to relate it to me, okay?"", ""Great."", ""Thank you for being a good customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been successful for me."", ""That's great."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
220,"{""dialogue_id"": ""220"", ""turns"": {""turn_id"": [""insurance_220_000"", ""insurance_220_001"", ""insurance_220_002"", ""insurance_220_003"", ""insurance_220_004"", ""insurance_220_005"", ""insurance_220_006"", ""insurance_220_007"", ""insurance_220_008"", ""insurance_220_009"", ""insurance_220_010"", ""insurance_220_011"", ""insurance_220_012"", ""insurance_220_013"", ""insurance_220_014"", ""insurance_220_015"", ""insurance_220_016"", ""insurance_220_017"", ""insurance_220_018"", ""insurance_220_019"", ""insurance_220_020"", ""insurance_220_021"", ""insurance_220_022"", ""insurance_220_023"", ""insurance_220_024"", ""insurance_220_025"", ""insurance_220_026"", ""insurance_220_027"", ""insurance_220_028"", ""insurance_220_029"", ""insurance_220_030"", ""insurance_220_031"", ""insurance_220_032"", ""insurance_220_033"", ""insurance_220_034"", ""insurance_220_035"", ""insurance_220_036"", ""insurance_220_037"", ""insurance_220_038"", ""insurance_220_039"", ""insurance_220_040"", ""insurance_220_041"", ""insurance_220_042"", ""insurance_220_043"", ""insurance_220_044"", ""insurance_220_045"", ""insurance_220_046"", ""insurance_220_047"", ""insurance_220_048"", ""insurance_220_049"", ""insurance_220_050"", ""insurance_220_051"", ""insurance_220_052"", ""insurance_220_053"", ""insurance_220_054"", ""insurance_220_055"", ""insurance_220_056"", ""insurance_220_057"", ""insurance_220_058"", ""insurance_220_059"", ""insurance_220_060"", ""insurance_220_061"", ""insurance_220_062"", ""insurance_220_063"", ""insurance_220_064"", ""insurance_220_065"", ""insurance_220_066"", ""insurance_220_067"", ""insurance_220_068"", ""insurance_220_069"", ""insurance_220_070"", ""insurance_220_071"", ""insurance_220_072"", ""insurance_220_073"", ""insurance_220_074"", ""insurance_220_075"", ""insurance_220_076"", ""insurance_220_077"", ""insurance_220_078"", ""insurance_220_079"", ""insurance_220_080"", ""insurance_220_081"", ""insurance_220_082"", ""insurance_220_083"", ""insurance_220_084"", ""insurance_220_085"", ""insurance_220_086"", ""insurance_220_087"", ""insurance_220_088"", ""insurance_220_089"", ""insurance_220_090"", ""insurance_220_091"", ""insurance_220_092"", ""insurance_220_093"", ""insurance_220_094"", ""insurance_220_095"", ""insurance_220_096"", ""insurance_220_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Mafia speaking, how can I help you?"", ""Hi, I want to cancel my insurance plan."", ""Okay, yes I can help you. may I get your first name and your last name please?"", ""sure."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""let me have a glass of water."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Jade Cole."", ""Thank you Sir, just to confirm is spelled C.o.l.e.right?"", ""very correct."", ""Got that Sir."", ""Good."", ""To cancel your plan could you provide me your policy number?"", ""give me a moment. let me look for it."", ""Okay sir, take your time."", ""Nine three nine two five one one two one."", ""Okay, let me repeat that back to you, Nine three nine two five one one two?"", ""You missed a one."", ""-oh one more time please."", ""Nine three nine two five one one two one."", ""Okay, mister cole I got it now."", ""No problem ."", ""May I have your address?"", ""Sure. Sandra."", ""And your zip code?"", ""Seventy one ST. Spence Avenue, Georgia."", ""-oh very good. Okay, let me go ahead and update your address real quick, give me one second."", ""sure."", ""Thank you sir, your zip code sir?"", ""#huh, five four zero one zero."", ""For confirmation sir, Seventy one ST. spence Avenue, Georgia, five four zero zero."", ""yeah, that's correct."", ""Next we need to know your birthday."", ""no problem."", ""[Laughter], it is the of date of your birth sir, we need that information to verify your identity."", ""okay I thought you were asking me to celebrate my birthday."", ""No worries sir."", ""Yep my date of birth is September ninth, nineteen seventy four."", ""September ninth, nineteen seventy four, #huh just a moment please."", ""Mhm."", ""Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?"", ""it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper."", ""Thank you for the info, sir. Would you mind telling is which company it is?"", ""Eh, can we just go ahead and cancel it? I.... don't have time to explain that much."", ""just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year."", ""okay."", ""Please #huh confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""That's no problem mister Cole."", ""That's good."", ""Alright. please hang on sir, I will proceed to cancel your plan in the system."", ""Yeah, sure."", ""Okay done. Your plan is now cancelled. is there anything I can help you with?"", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Jade I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is jadecole at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be December third, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Cole. If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhw, You do the same, thanks again."", ""Thank you for your time."", ""Today has been successful for me."", ""Great."", ""#whew, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
221,"{""dialogue_id"": ""221"", ""turns"": {""turn_id"": [""insurance_221_000"", ""insurance_221_001"", ""insurance_221_002"", ""insurance_221_003"", ""insurance_221_004"", ""insurance_221_005"", ""insurance_221_006"", ""insurance_221_007"", ""insurance_221_008"", ""insurance_221_009"", ""insurance_221_010"", ""insurance_221_011"", ""insurance_221_012"", ""insurance_221_013"", ""insurance_221_014"", ""insurance_221_015"", ""insurance_221_016"", ""insurance_221_017"", ""insurance_221_018"", ""insurance_221_019"", ""insurance_221_020"", ""insurance_221_021"", ""insurance_221_022"", ""insurance_221_023"", ""insurance_221_024"", ""insurance_221_025"", ""insurance_221_026"", ""insurance_221_027"", ""insurance_221_028"", ""insurance_221_029"", ""insurance_221_030"", ""insurance_221_031"", ""insurance_221_032"", ""insurance_221_033"", ""insurance_221_034"", ""insurance_221_035"", ""insurance_221_036"", ""insurance_221_037"", ""insurance_221_038"", ""insurance_221_039"", ""insurance_221_040"", ""insurance_221_041"", ""insurance_221_042"", ""insurance_221_043"", ""insurance_221_044"", ""insurance_221_045"", ""insurance_221_046"", ""insurance_221_047"", ""insurance_221_048"", ""insurance_221_049"", ""insurance_221_050"", ""insurance_221_051"", ""insurance_221_052"", ""insurance_221_053"", ""insurance_221_054"", ""insurance_221_055"", ""insurance_221_056"", ""insurance_221_057"", ""insurance_221_058"", ""insurance_221_059"", ""insurance_221_060"", ""insurance_221_061"", ""insurance_221_062"", ""insurance_221_063"", ""insurance_221_064"", ""insurance_221_065"", ""insurance_221_066"", ""insurance_221_067"", ""insurance_221_068"", ""insurance_221_069"", ""insurance_221_070"", ""insurance_221_071"", ""insurance_221_072"", ""insurance_221_073"", ""insurance_221_074"", ""insurance_221_075"", ""insurance_221_076"", ""insurance_221_077"", ""insurance_221_078"", ""insurance_221_079"", ""insurance_221_080"", ""insurance_221_081"", ""insurance_221_082"", ""insurance_221_083"", ""insurance_221_084"", ""insurance_221_085"", ""insurance_221_086"", ""insurance_221_087"", ""insurance_221_088"", ""insurance_221_089"", ""insurance_221_090"", ""insurance_221_091"", ""insurance_221_092"", ""insurance_221_093"", ""insurance_221_094"", ""insurance_221_095"", ""insurance_221_096"", ""insurance_221_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Sandra speaking, how can I help you?"", ""Hi, I want to cancel my insurance plan."", ""Okay, yes I can help you. may I get your first name and your last name please?"", ""sure."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""let me have a glass of wine."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Anthony Jeffery."", ""Thank you Anthony Jeffery, just to confirm is jefery spelled j.e.f.e.r.y?"", ""No it is J.e.f.f.e.r.y."", ""Got that Sir."", ""Good."", ""To cancel your plan could you provide me your policy number?"", ""give me a moment. let me look for it."", ""Okay sir, take your time."", ""Nine three nine two five one one two one."", ""Okay, let me repeat that back to you, Nine three nine two five one one two?"", ""You missed a one."", ""-oh one more time please."", ""Nine three nine two five one one two one."", ""Okay, Jeffery I got it now."", ""No problem ."", ""May I have your address?"", ""Sure. Sandra."", ""And your zip code?"", ""Seventy one ST. Nicholas Avenue, California."", ""-oh very good. Okay, let me go ahead and update your address real quick, give me one second."", ""sure."", ""Thank you sir, your zip code sir?"", ""#huh, five four zero zero zero."", ""For confirmation sir, Seventy one ST. Nicholas Avenue, California, five four zero zero."", ""yeah, that's correct."", ""Next we need is your birth day."", ""sorry, I am not having birthday today."", ""[Laughter], it is the of date of your birth sir, we need that information to verify your identity."", ""okay I thought you were asking me to celebrate my birthday."", ""No worries sir."", ""Yep my date of birth is September ninth, nineteen seventy three."", ""September ninth, nineteen seventy three, #huh just a moment please."", ""Mhm."", ""Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?"", ""it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper."", ""Thank you for the info, sir. Would you mind telling is which company it is?"", ""Eh, can we just go ahead and cancel it? I.... don't have time to explain that much."", ""just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year."", ""okay."", ""Please #huh confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""That's no problem mister Jeffery."", ""That's good."", ""Alright. please hang on sir, I will proceed to cancel your plan in the system."", ""Yeah, sure."", ""Okay done. Your plan is now cancelled. is there anything I can help you with?"", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Jeffery I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is anthonyjeffery at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Jeffery. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be October third, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Jeffery. If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been successful for me."", ""Great."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
222,"{""dialogue_id"": ""222"", ""turns"": {""turn_id"": [""insurance_222_000"", ""insurance_222_001"", ""insurance_222_002"", ""insurance_222_003"", ""insurance_222_004"", ""insurance_222_005"", ""insurance_222_006"", ""insurance_222_007"", ""insurance_222_008"", ""insurance_222_009"", ""insurance_222_010"", ""insurance_222_011"", ""insurance_222_012"", ""insurance_222_013"", ""insurance_222_014"", ""insurance_222_015"", ""insurance_222_016"", ""insurance_222_017"", ""insurance_222_018"", ""insurance_222_019"", ""insurance_222_020"", ""insurance_222_021"", ""insurance_222_022"", ""insurance_222_023"", ""insurance_222_024"", ""insurance_222_025"", ""insurance_222_026"", ""insurance_222_027"", ""insurance_222_028"", ""insurance_222_029"", ""insurance_222_030"", ""insurance_222_031"", ""insurance_222_032"", ""insurance_222_033"", ""insurance_222_034"", ""insurance_222_035"", ""insurance_222_036"", ""insurance_222_037"", ""insurance_222_038"", ""insurance_222_039"", ""insurance_222_040"", ""insurance_222_041"", ""insurance_222_042"", ""insurance_222_043"", ""insurance_222_044"", ""insurance_222_045"", ""insurance_222_046"", ""insurance_222_047"", ""insurance_222_048"", ""insurance_222_049"", ""insurance_222_050"", ""insurance_222_051"", ""insurance_222_052"", ""insurance_222_053"", ""insurance_222_054"", ""insurance_222_055"", ""insurance_222_056"", ""insurance_222_057"", ""insurance_222_058"", ""insurance_222_059"", ""insurance_222_060"", ""insurance_222_061"", ""insurance_222_062"", ""insurance_222_063"", ""insurance_222_064"", ""insurance_222_065"", ""insurance_222_066"", ""insurance_222_067"", ""insurance_222_068"", ""insurance_222_069"", ""insurance_222_070"", ""insurance_222_071"", ""insurance_222_072"", ""insurance_222_073"", ""insurance_222_074"", ""insurance_222_075"", ""insurance_222_076"", ""insurance_222_077"", ""insurance_222_078"", ""insurance_222_079"", ""insurance_222_080"", ""insurance_222_081"", ""insurance_222_082"", ""insurance_222_083"", ""insurance_222_084"", ""insurance_222_085"", ""insurance_222_086"", ""insurance_222_087"", ""insurance_222_088"", ""insurance_222_089"", ""insurance_222_090"", ""insurance_222_091"", ""insurance_222_092"", ""insurance_222_093"", ""insurance_222_094"", ""insurance_222_095"", ""insurance_222_096"", ""insurance_222_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Mabel speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my first name."", ""Okay, yes I can help you with any update. could I first get your full name also with your policy number please?"", ""Sure, yes, I've got it with me."", ""That's fine, we can proceed from there."", ""one moment."", ""Take your time ma."", ""#let me check for the policy number."", ""take your time ma."", ""Okay, you ready?"", ""Yes ma, proceed."", ""my name is Julie Jay."", ""Okay mister Jay, If am not mistaken?"", ""#Um, it's miss Jay point of correction."", ""That's no problem Miss Jay."", ""J.a.y I think it is misspelled on my account as J.a.y.h."", ""Could you help provide your with your policy number?"", ""#mhm I've got that right here with me, you ready?"", ""Yes sir."", ""One five eight two four two three eight two."", ""Okay, let me repeat that back to you, one five eight two three four two three eight two?"", ""Very correct."", ""-oh one more time please."", ""one five Eight three four two three eight two."", ""Okay, thank you Miss jay, I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Stephen."", ""And the last four digits of your social security number?"", ""Eight six two seven."", ""-huh pretty good. Okay, let me go ahead and update your firsg name real quick, two seconds please."", ""sure."", ""Just to verify, you said it should be J.a.y.?"", ""That's correct ma."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""-oh hello Maggi. sorry I was taking to one my cousins that just stepped in."", ""Take your time ma."", ""#yep.its quite some time now I set my eyes on her."", ""#whao take your time ma."", ""#yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second.am sure I wrote it down, let me find it. #found it."", ""Take your time."", ""We easily forget this days things ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called petcare preferred if I'm not mistaken."", ""That's correct, great choice mister Benson."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay Miss Jay I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is juliejay at gmail dot com."", ""Got it, so easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that same mistake, don't we?"", ""You live, to learn everyday, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, Miss Jay. anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be June second, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure Miss Jay. If you have any further questions please do not hesitate to call, okay?"", ""Okay, Beautiful."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm, you made my day ma."", ""#whew, that is the reason we were here to serve you better."", ""Thank you."", ""Thank you ma."", ""Bye."", ""Bye bye ma."", ""Thanks bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
223,"{""dialogue_id"": ""223"", ""turns"": {""turn_id"": [""insurance_223_000"", ""insurance_223_001"", ""insurance_223_002"", ""insurance_223_003"", ""insurance_223_004"", ""insurance_223_005"", ""insurance_223_006"", ""insurance_223_007"", ""insurance_223_008"", ""insurance_223_009"", ""insurance_223_010"", ""insurance_223_011"", ""insurance_223_012"", ""insurance_223_013"", ""insurance_223_014"", ""insurance_223_015"", ""insurance_223_016"", ""insurance_223_017"", ""insurance_223_018"", ""insurance_223_019"", ""insurance_223_020"", ""insurance_223_021"", ""insurance_223_022"", ""insurance_223_023"", ""insurance_223_024"", ""insurance_223_025"", ""insurance_223_026"", ""insurance_223_027"", ""insurance_223_028"", ""insurance_223_029"", ""insurance_223_030"", ""insurance_223_031"", ""insurance_223_032"", ""insurance_223_033"", ""insurance_223_034"", ""insurance_223_035"", ""insurance_223_036"", ""insurance_223_037"", ""insurance_223_038"", ""insurance_223_039"", ""insurance_223_040"", ""insurance_223_041"", ""insurance_223_042"", ""insurance_223_043"", ""insurance_223_044"", ""insurance_223_045"", ""insurance_223_046"", ""insurance_223_047"", ""insurance_223_048"", ""insurance_223_049"", ""insurance_223_050"", ""insurance_223_051"", ""insurance_223_052"", ""insurance_223_053"", ""insurance_223_054"", ""insurance_223_055"", ""insurance_223_056"", ""insurance_223_057"", ""insurance_223_058"", ""insurance_223_059"", ""insurance_223_060"", ""insurance_223_061"", ""insurance_223_062"", ""insurance_223_063"", ""insurance_223_064"", ""insurance_223_065"", ""insurance_223_066"", ""insurance_223_067"", ""insurance_223_068"", ""insurance_223_069"", ""insurance_223_070"", ""insurance_223_071"", ""insurance_223_072"", ""insurance_223_073"", ""insurance_223_074"", ""insurance_223_075"", ""insurance_223_076"", ""insurance_223_077"", ""insurance_223_078"", ""insurance_223_079"", ""insurance_223_080"", ""insurance_223_081"", ""insurance_223_082"", ""insurance_223_083"", ""insurance_223_084"", ""insurance_223_085"", ""insurance_223_086"", ""insurance_223_087"", ""insurance_223_088"", ""insurance_223_089"", ""insurance_223_090"", ""insurance_223_091"", ""insurance_223_092"", ""insurance_223_093"", ""insurance_223_094"", ""insurance_223_095"", ""insurance_223_096"", ""insurance_223_097"", ""insurance_223_098"", ""insurance_223_099"", ""insurance_223_100"", ""insurance_223_101"", ""insurance_223_102"", ""insurance_223_103""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Riverside Insurance where we provide all of your insurance needs, this is Jessica speaking how may I assist you?"", """", ""Hello?"", ""Yes yes hello? Can you hear me?"", ""Yes, how may I"", ""Yes I'm trying to reset my online password, I created a I forgot my password and I'm trying to pay my bill online."", ""Sure, I can deffinitaly help you with this. May I please have your first and last name and social security number?"", ""It's Jennifer Bryton that\u2019s b.r.y.t.o.n"", ""Okay, and that was y as in yoyo correct?"", ""That is correct."", ""Thank you and may I have your social security number?"", ""It's five eight three twenty-one nine four six four"", ""Okay and just to verify that was five eight three two one five four six four correct?"", ""no no it's nine four six four"", ""oh okay, nine four six four. So it\u2019s five eight three two one nine four six four correct?"", ""Yea that's right."", ""Okay one moment please"", ""okay"", ""Alright, and could you verify your mother's maiden name for me?"", ""It's Ingles"", ""Thank you. Okay so are you currently on our website?"", ""I am"", ""Okay so I want to to click on forgot password"", ""okay where can I find that?"", ""Do you see where it says login?"", ""Yea I'm on the login page but I don't see oh wait I see it"", ""okay good now"", ""These buttons are always so hard to find I swear, and especially at my age, my grandson was trying to help me with something similar a while ago and it was a hassle."", ""I I completely understand, but we're gonna get you taken care of in no time."", ""I sure do hope so"", ""Okay so once you select forgot password, I want you to enter your email address"", ""Okay one second"", ""Sure"", ""See, now it says that I have been locked out of my account for multiple failed attempts, please contact customer service"", ""Okay that's fine, Ill reset it from my end give me one moment please."", ""alright"", ""Okay missus Bryton I just sent a text message to your phone can you read the number to me please?"", ""oh okay one minute, I don't think I recievied anything yet"", ""Okay just give it a moment."", ""Oh I think I just got it"", ""Great!"", ""It's one three three oh eight"", ""Thank you, one moment please."", ""alright"", ""Okay are you ready for your temporary password missus Bryton?"", ""One second, let me write it down."", ""Okay but you want to change your password once you're in as this is only a temporary password and you will be prompted to create a new password as soon as you login."", ""oh okay so I shoud just login now?"", ""Y-yes select login and enter your email address and I'll provide you with your temporary password"", ""Okay one minute"", ""Sure"", ""Alright I put my email in"", ""Awsome and your temporary password is case sensitive are you ready?"", ""case sensitive okay"", ""alright it's"", ""so if my caps lock is on I should turn it off?"", ""Yes ma'am."", ""Okay, I'm ready."", ""It's lowercase j.r"", ""lowercase j.r okay"", ""seven two"", ""seven two okay"", ""k.l.p"", ""k.l.p"", ""That's all and hit enter or login"", ""Alright please create a new password"", ""Okay, and here is where you will create a new password with at least eight characters, a special character, and a number."", ""Okay let's see "", ""silence"", ""no, that didn't work let me try another one instead"", ""Did you revieve an error message?"", ""It says, you can't use a previous password."", ""Oh, yes ma'am it has to be a completely different password from before."", ""Well now I know what my old password was "", """", ""Okay, I think I got it now, yes I'm in now!"", ""Great!"", ""And from here I can pay my bill online right?"", ""That is correct. If you look at the corner top-right portion of the screen, you'll see where it says make payment."", ""Oh okay, I see it I see it. My husband use to do all of this but he he's not here with us anymore"", ""Oh no I'm so sorry for your loss missus Bryton."", ""Well he was eighty four and well that's life I suppose. I miss him but what can ya do huh?"", ""are you ready to make your payment?"", ""I think I got it from here"", ""Are you sure? I can stay on the line until you've completed the process."", ""Will you please?"", ""Of course"", ""Okay, I think all of the informaion yea all of the informaion is here, I think this is my bank oh no it's Charles's information."", ""So you see where it says edit payment info?"", ""alright I see it"", ""Yea so click that and you will be able to add the new card information for payment"", ""Okay lets see one moment let me grab my card."", ""No problem"", ""alright I got it let's see"", ""And be sure to select save at the very bottom of the page after you are done."", ""Alright. Looks like I'm good to go."", ""Great! Now select the amount you wish to pay and select next."", ""Alright okay it says thank you for your payment."", ""Great! Is there anything else I could assist you with missus Bryton?"", ""No that is all, you\u2019ve been a big help."", ""It's been my plessure! And feel free to reach out to Rivertown Insurance whenever you need! There is a short survey at the end of this call, if you could rate your experience with me today on a scale of one to five with five being excellent, that'll be greatly appreciated!"", ""Okay I will"", ""Thank you, have a wonderful day!"", ""You too!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
224,"{""dialogue_id"": ""224"", ""turns"": {""turn_id"": [""insurance_224_000"", ""insurance_224_001"", ""insurance_224_002"", ""insurance_224_003"", ""insurance_224_004"", ""insurance_224_005"", ""insurance_224_006"", ""insurance_224_007"", ""insurance_224_008"", ""insurance_224_009"", ""insurance_224_010"", ""insurance_224_011"", ""insurance_224_012"", ""insurance_224_013"", ""insurance_224_014"", ""insurance_224_015"", ""insurance_224_016"", ""insurance_224_017"", ""insurance_224_018"", ""insurance_224_019"", ""insurance_224_020"", ""insurance_224_021"", ""insurance_224_022"", ""insurance_224_023"", ""insurance_224_024"", ""insurance_224_025"", ""insurance_224_026"", ""insurance_224_027"", ""insurance_224_028"", ""insurance_224_029"", ""insurance_224_030"", ""insurance_224_031"", ""insurance_224_032"", ""insurance_224_033"", ""insurance_224_034"", ""insurance_224_035"", ""insurance_224_036"", ""insurance_224_037"", ""insurance_224_038"", ""insurance_224_039"", ""insurance_224_040"", ""insurance_224_041"", ""insurance_224_042"", ""insurance_224_043"", ""insurance_224_044"", ""insurance_224_045"", ""insurance_224_046"", ""insurance_224_047"", ""insurance_224_048"", ""insurance_224_049"", ""insurance_224_050"", ""insurance_224_051"", ""insurance_224_052"", ""insurance_224_053"", ""insurance_224_054"", ""insurance_224_055"", ""insurance_224_056"", ""insurance_224_057"", ""insurance_224_058"", ""insurance_224_059"", ""insurance_224_060"", ""insurance_224_061"", ""insurance_224_062"", ""insurance_224_063"", ""insurance_224_064"", ""insurance_224_065"", ""insurance_224_066"", ""insurance_224_067"", ""insurance_224_068"", ""insurance_224_069"", ""insurance_224_070"", ""insurance_224_071"", ""insurance_224_072"", ""insurance_224_073"", ""insurance_224_074"", ""insurance_224_075"", ""insurance_224_076"", ""insurance_224_077"", ""insurance_224_078"", ""insurance_224_079"", ""insurance_224_080"", ""insurance_224_081"", ""insurance_224_082"", ""insurance_224_083"", ""insurance_224_084"", ""insurance_224_085"", ""insurance_224_086"", ""insurance_224_087"", ""insurance_224_088"", ""insurance_224_089"", ""insurance_224_090"", ""insurance_224_091"", ""insurance_224_092"", ""insurance_224_093"", ""insurance_224_094"", ""insurance_224_095"", ""insurance_224_096"", ""insurance_224_097"", ""insurance_224_098"", ""insurance_224_099"", ""insurance_224_100"", ""insurance_224_101"", ""insurance_224_102""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello. Is this Darcey James?"", ""Yes it is? Who's this?"", ""Hi, Darcey. This is Mindy with American Life Insurance. I'm responding to your message requesting a change of address."", ""Oh, okay. Thanks for getting back to me."", ""You're welcome. First I need to confirm your identity."", ""Sure."", ""Okay, let's start with confirming your name with spelling and your date of birth."", ""First name D.a.r.c.e.y. Last name J.a.m.e.s. Date of birth is six twenty-seven nineteen sixty-four."", ""Thank you for that. Do you happen to have your account number?"", ""You're calling me, so don't you have my account number in front of you?"", ""I do. To verify your identity I either need you to give me your account number or your date of birth, social security number, phone number and answer to your security question."", ""You need me to give you my phone number when you just called me on it?"", ""Well, that's true. I guess I've already verified that one."", ""Hold on. If you can just use my account number I'll get that."", ""Yes, I'll hold. Take your time."", ""Found it. It's seven two seven eight nine four two."", ""Perfect! Now, let's get that address change for you."", ""Finally."", ""So I'm showing your address as seven four two Westchester Drive."", ""That's my current address, but I'll be moving at the end of the month."", ""Okay, so your address update will go into effect then on August first of this year?"", ""Yes."", ""Now I show that you still receive paper billings, and you have a billing scheduled to go out tomorrow. I have two options for you."", ""Which are?"", ""We can switch you to paperless billing, in which case I can do the address change today."", ""I don't think I want to do paperless billing. I don't trust that."", ""If I don't change you to paperless billing, I'll need to leave your current address in the system for tomorrow's billing to go to your current address. Unless you're all ready getting mail at your new address."", ""No. It's an apartment and somebody else lives there until I move in."", ""All right, then we definitely don't want to make the address update today or your bill will go to that person."", ""So can you just make a note to change it next week?"", ""Unfortunately our system is not set up to do that, so it would be best if you could call us back once you're in your new residence."", ""I have to call you back? Or send you a new email like I did this time?"", ""Yes, ma'am."", ""That's just stupid. Why can't you just make a note to do this next week?"", ""I wish I could. As I said though, unfortunately our system is not set up to post-date an address."", ""I'm sorry, but I can't accept the fact that you can't figure a way to fix this today."", ""The paperless billing option would be a way to fix it today. I can even offer you a ten percent discount on your next bill if you sign up."", ""Everybody is pushing this paperless billing crap."", ""I know change like this can be difficult, but it is the way all businesses are heading. Then there is no worry of bills lost in the mail or delayed. That's been happening a lot more often."", ""Well, how exactly does this work?"", ""Instead of receiving a paper bill in the mail, we'll send you monthly emails with the amount due and the due date. We also follow that up with reminders as it gets closer to your due date, if we haven't received a payment."", ""Well, I guess it would be nice to get reminders. My memory's getting worse."", ""I'm sorry to hear that. It is a nice feature though, without the headaches of wondering if your payment arrived in the mail."", ""Well, that makes sense. But if I get your email and mail the payment it could still be lost."", ""Have you considered auto withdrawals?"", ""Auto what?"", ""Auto withdrawals. With that, you provide us with your bank information and we'll automatically take the payment out of your account each month."", ""This is turning into a lot more than just changing my address."", ""We're trying to make your address change easier, but there are so many other advantages to moving you to an auto withdraw plan."", ""And you say I get a ten percent discount for doing this?"", ""Yes. Another advantage."", ""And that's every month?"", ""No, not every month, just this first month as a thank you for making the switch."", ""Hmm. And if I don't do this, I have to call you back next week to make this address change?"", ""Yes. I wish I could help you some other way, but"", ""Yeah, yeah. I know. You're system is worthless."", ""We are getting an upgrade to the system, which should help with this, but that's not going to go into effect until next year."", ""You've got a long year ahead of you. Customers aren't happy with stuff like this."", ""I understand, miss James. I will certainly make my supervisor aware of your frustration."", ""So I have to provide you my banking information now, too?"", ""I can certainly add it into the system today. Or you can go online and do that yourself."", ""Oh, you may as well do it all."", ""Okay. Let's get started with your address change."", ""Great."", ""So, I'll delete your address of seven four two Westchester Drive. And your new address?"", ""Seven four two, oh wait, that's my current address. Jeez. Five ninety-eight."", ""Five ninety-eight."", ""Berkshire Drive."", ""Could you spell that for me please?"", ""B as in boy. e.r.k.s.h.i.r.e."", ""Got it."", ""Pasadena, California nine zero zero six four."", ""So, that's five ninety-eight Berkshire Drive, Pasadena, California, nine zero zero six four, correct?"", ""Yes."", ""And will your phone number be the same?"", ""Yes. I just use my cell phone. I don't have a landline."", ""Thank you. I'll make a note of that."", ""Oh sure. The system lets you make that note."", ""[laughing sheepishly] Yes it does. Now let's get that banking information, unless you want to do it online."", ""No, now is fine."", ""Okay, I'll need your bank routing number."", ""Uh, I'd have to find my checkbook for that."", ""Can you do that now or do you need some additional time?"", ""Hold on. I can get it."", ""Take as long as you need."", ""All right I found it."", ""Good, and your routing number is?"", ""Two five three zero six two two three six."", ""That's Bank One?"", ""Yes."", ""And your account number? It should be eleven digits."", ""Three zeros, two seven eight five seven two six five."", ""Three zeros, two seven eight five seven two six five."", ""Now what?"", ""I think that's it. We'll be changing your address to five ninety-eight Berkshire Drive, Pasadena, California, nine zero zero six four effective immediately, but by switching you to auto withdrawal for your bill next week, it will automatically come out of your account, so you won't miss anything in the mail. When you get your email confirmation, all of this will be in it, and then you'll get your email confirming we've deducted your payment from your account next week, on the eleventh."", ""That's a lot. I think I need a nap."", ""Fortunately it's almost time for my break, so I might need one, too. "", ""Probably."", ""Let me just confirm your email is still James, with a capital J, sixty-four at gmail dot com?"", ""That's it."", ""All right, Darcey. I appreciate you sticking with me through this and being so understanding. If there's nothing else, I'll let you get on with your day now."", ""Thank you for your patience with me and with your system. Good-bye."", ""Good-bye. Take care.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
225,"{""dialogue_id"": ""225"", ""turns"": {""turn_id"": [""insurance_225_000"", ""insurance_225_001"", ""insurance_225_002"", ""insurance_225_003"", ""insurance_225_004"", ""insurance_225_005"", ""insurance_225_006"", ""insurance_225_007"", ""insurance_225_008"", ""insurance_225_009"", ""insurance_225_010"", ""insurance_225_011"", ""insurance_225_012"", ""insurance_225_013"", ""insurance_225_014"", ""insurance_225_015"", ""insurance_225_016"", ""insurance_225_017"", ""insurance_225_018"", ""insurance_225_019"", ""insurance_225_020"", ""insurance_225_021"", ""insurance_225_022"", ""insurance_225_023"", ""insurance_225_024"", ""insurance_225_025"", ""insurance_225_026"", ""insurance_225_027"", ""insurance_225_028"", ""insurance_225_029"", ""insurance_225_030"", ""insurance_225_031"", ""insurance_225_032"", ""insurance_225_033"", ""insurance_225_034"", ""insurance_225_035"", ""insurance_225_036"", ""insurance_225_037"", ""insurance_225_038"", ""insurance_225_039"", ""insurance_225_040"", ""insurance_225_041"", ""insurance_225_042"", ""insurance_225_043"", ""insurance_225_044"", ""insurance_225_045"", ""insurance_225_046"", ""insurance_225_047"", ""insurance_225_048"", ""insurance_225_049"", ""insurance_225_050"", ""insurance_225_051"", ""insurance_225_052"", ""insurance_225_053"", ""insurance_225_054"", ""insurance_225_055"", ""insurance_225_056"", ""insurance_225_057"", ""insurance_225_058"", ""insurance_225_059"", ""insurance_225_060"", ""insurance_225_061"", ""insurance_225_062"", ""insurance_225_063"", ""insurance_225_064"", ""insurance_225_065"", ""insurance_225_066"", ""insurance_225_067"", ""insurance_225_068"", ""insurance_225_069"", ""insurance_225_070"", ""insurance_225_071"", ""insurance_225_072"", ""insurance_225_073"", ""insurance_225_074"", ""insurance_225_075"", ""insurance_225_076"", ""insurance_225_077"", ""insurance_225_078"", ""insurance_225_079"", ""insurance_225_080"", ""insurance_225_081"", ""insurance_225_082"", ""insurance_225_083"", ""insurance_225_084"", ""insurance_225_085"", ""insurance_225_086"", ""insurance_225_087"", ""insurance_225_088"", ""insurance_225_089"", ""insurance_225_090"", ""insurance_225_091"", ""insurance_225_092"", ""insurance_225_093"", ""insurance_225_094""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertowth Insurance, this is Ruth speaking.How can i help you?"", ""Good afternoon. This is Sesse Benny on the line."", ""Alright Sir. How May I help you sir."", ""Yea....I am having issues trying to login into my account on your website."", ""oh!sorry about that mister Benny."", ""Alright."", ""what was the response when you try to login sir."", ""Incorrect username or passsword."", ""uh-oh! Ok sir."", ""whew! so complicated right?"", ""huh! not at all sir."", ""Ok. good to hear that."", ""So. Which of the information are you sure is correct sir?"", ""oh! you mean?"", ""Username or passsword."", ""Okay I am sure the Username is right."", ""Alright....better."", ""Okay."", ""I will need you to give me the Username sir..."", ""Ok. this is it, SesseRivertown."", ""Alright Sir."", ""Hold on for a second sir."", ""No problem Ruth."", ""Ok sir. please can i have your full name sir."", ""You mean first and last name?"", ""Sure, yes sir."", ""Ok. Sesse Benny.."", ""Please can you spell the last name."", ""Alright. Ruth."", ""So....it ends with a double r right?"", ""Yea. correct."", ""I will need your policy number too."", ""uh-oh! few seconds please, I will need to get into folder."", ""No problem sir. take your time."", ""Sorry for taking time. I just moved into a new apartment."", ""wow!...that's cool."", ""Yea. this is it. eight three three one two five six six six."", ""I will repeat the numbers for confirmation sir."", ""Alright Ruth, go ahead."", ""eight three three one two five six six six."", ""whew! you got the last two digits wrong."", ""Oh! my bad. sorry about that sir."", ""very correct."", ""OK Sir. got it."", ""good."", ""hold on sir. while I finalise my check."", ""no problem Ruth."", ""The Username is actually correct sir."", ""Bravo. good to hear that."", ""At this juncture mister Benny It's either I help you with the password recovery from the system over here............or."", ""ok....I am with you."", ""Or I will help you generate the password reset link and you finish it yourself."", ""uh-oh!"", ""Are you there sir?"", ""Yea....since I have you online. I would allow you help me recover the password from your system."", ""All good sir. I will need you to answer the following questions in the process of password recovery."", ""Okay."", ""a second sir."", ""um! oh okay."", ""Can i have your home address sir."", ""I will have to give you the old address right?"", ""It has to be the one you entered during registration sir."", ""ok. One harvey circle, Macomb, Illinois. six five three one four three."", ""ok. got it sir."", ""good."", ""Your phone number sir?"", ""three zero nine two five one eight eight zero one."", ""if i am not mistaken...you said three zero nine two five one eight eight zero one."", ""correct."", ""ok sir...lastly the last four digits of your social security number."", ""five five two two."", ""Got it."", ""Alright Sir."", ""A moment sir."", ""No problem."", ""Please hold on sir while I actualize the operation."", ""oh. ok."", ""uh-oh! done sir... password recovered successfully."", ""Oh! great one."", ""Yes sir...the password is one, two, three, five."", ""I am writing it down...a second please."", ""ok sir... take your time."", ""ok....i am reading it to you for confirmation. one, two, three five."", ""correct sir."", ""good....yea."", ""So....you will be able to login to your account with this password now..."", ""Alright.....thanks."", ""Thereafter....you can now change it to a password of your choice."", ""oh! good....Thanks very much for your time."", ""You are always welcome mister Benny.As a loyal customer that you are, we are always at your service. is there any other thing I can help you with sir?"", ""uh-oh! as a matter of fact....now that I have you online....um!... none for now Charlton."", ""ok sir... good to hear that and thanks for your patronage sir."", ""You are welcome."", ""Thank you, bye-bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
226,"{""dialogue_id"": ""226"", ""turns"": {""turn_id"": [""insurance_226_000"", ""insurance_226_001"", ""insurance_226_002"", ""insurance_226_003"", ""insurance_226_004"", ""insurance_226_005"", ""insurance_226_006"", ""insurance_226_007"", ""insurance_226_008"", ""insurance_226_009"", ""insurance_226_010"", ""insurance_226_011"", ""insurance_226_012"", ""insurance_226_013"", ""insurance_226_014"", ""insurance_226_015"", ""insurance_226_016"", ""insurance_226_017"", ""insurance_226_018"", ""insurance_226_019"", ""insurance_226_020"", ""insurance_226_021"", ""insurance_226_022"", ""insurance_226_023"", ""insurance_226_024"", ""insurance_226_025"", ""insurance_226_026"", ""insurance_226_027"", ""insurance_226_028"", ""insurance_226_029"", ""insurance_226_030"", ""insurance_226_031"", ""insurance_226_032"", ""insurance_226_033"", ""insurance_226_034"", ""insurance_226_035"", ""insurance_226_036"", ""insurance_226_037"", ""insurance_226_038"", ""insurance_226_039"", ""insurance_226_040"", ""insurance_226_041"", ""insurance_226_042"", ""insurance_226_043"", ""insurance_226_044"", ""insurance_226_045"", ""insurance_226_046"", ""insurance_226_047"", ""insurance_226_048"", ""insurance_226_049"", ""insurance_226_050"", ""insurance_226_051"", ""insurance_226_052"", ""insurance_226_053"", ""insurance_226_054"", ""insurance_226_055"", ""insurance_226_056"", ""insurance_226_057"", ""insurance_226_058"", ""insurance_226_059"", ""insurance_226_060"", ""insurance_226_061"", ""insurance_226_062"", ""insurance_226_063"", ""insurance_226_064"", ""insurance_226_065"", ""insurance_226_066"", ""insurance_226_067"", ""insurance_226_068"", ""insurance_226_069"", ""insurance_226_070"", ""insurance_226_071"", ""insurance_226_072"", ""insurance_226_073"", ""insurance_226_074"", ""insurance_226_075"", ""insurance_226_076"", ""insurance_226_077"", ""insurance_226_078"", ""insurance_226_079"", ""insurance_226_080"", ""insurance_226_081"", ""insurance_226_082"", ""insurance_226_083"", ""insurance_226_084"", ""insurance_226_085"", ""insurance_226_086"", ""insurance_226_087"", ""insurance_226_088"", ""insurance_226_089"", ""insurance_226_090"", ""insurance_226_091"", ""insurance_226_092"", ""insurance_226_093"", ""insurance_226_094"", ""insurance_226_095"", ""insurance_226_096"", ""insurance_226_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Julie speaking, how can I help yo."", ""yes I have an existing policy with Rivertown and I was wondering if you could help me."", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Definitely, yes, I've got it right here."", ""That's good."", ""one moment."", ""That's no problem i understand."", ""having many folder in my drawer."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is John Richard."", ""Okay mister Richard, can you spell your last name for me pleas."", ""R.i.c.h.a.r.d. I think it is misspelled on my account though."", ""That's no problem mister Richard, I will be glad to correct that for you just give me one second to find your account."", ""Good."", ""Could you provide me with your policy number?"", ""#Yep I've got that right here, you ready?"", ""Yes sir."", ""Four three nine three nine six three six three."", ""Okay, let me repeat that back to you, four three nine three nine six three six?"", ""You missed a three."", ""-oh one more time please."", ""Four three nine three nine six three six three."", ""Okay, thank you mister Richard. I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure. Douglas."", ""And the last four digits of your social security number?"", ""Seven three two three."", ""very good. Okay, let me go ahead and update your last name real quick, give me one second."", ""#Yep sure."", ""Just to verify, you said it should be R.i.c.h.a.r.d."", ""That's correct, now."", ""Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?"", ""#oh yeah, I had a few questions about a homeowner's policy. You offer that right."", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me draft that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We really appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Shoot I wrote it down, let me find it. Found it."", ""Take your time."", ""Nowaday very slow these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, yep, you got it Mr.Richard."", ""Seemed the best option for me for now."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Good."", ""This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy."", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""I should've stopped some years ago but I have to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Richard I'm glad to hear we might be able to help you save some money."", ""#huh every little bit helps these days."", ""Yes sir, it does. #huh."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, lets go ahead si."", ""Okay, it is johnrichard at gmail.co."", ""Got it, very easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""You live, to learn everyday, I guess."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Good."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Richard. Anything for our loyal customers.is there anything else I could help you with today."", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due."", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be May third, I could attach a copy to the email as well, if you don't mind."", ""Yep sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Richard. If you have any further questions please do not hesitate to relate it to me, okay."", ""Great."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day."", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""You have really serve me better today."", ""Your choice is our priority."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
227,"{""dialogue_id"": ""227"", ""turns"": {""turn_id"": [""insurance_227_000"", ""insurance_227_001"", ""insurance_227_002"", ""insurance_227_003"", ""insurance_227_004"", ""insurance_227_005"", ""insurance_227_006"", ""insurance_227_007"", ""insurance_227_008"", ""insurance_227_009"", ""insurance_227_010"", ""insurance_227_011"", ""insurance_227_012"", ""insurance_227_013"", ""insurance_227_014"", ""insurance_227_015"", ""insurance_227_016"", ""insurance_227_017"", ""insurance_227_018"", ""insurance_227_019"", ""insurance_227_020"", ""insurance_227_021"", ""insurance_227_022"", ""insurance_227_023"", ""insurance_227_024"", ""insurance_227_025"", ""insurance_227_026"", ""insurance_227_027"", ""insurance_227_028"", ""insurance_227_029"", ""insurance_227_030"", ""insurance_227_031"", ""insurance_227_032"", ""insurance_227_033"", ""insurance_227_034"", ""insurance_227_035"", ""insurance_227_036"", ""insurance_227_037"", ""insurance_227_038"", ""insurance_227_039"", ""insurance_227_040"", ""insurance_227_041"", ""insurance_227_042"", ""insurance_227_043"", ""insurance_227_044"", ""insurance_227_045"", ""insurance_227_046"", ""insurance_227_047"", ""insurance_227_048"", ""insurance_227_049"", ""insurance_227_050"", ""insurance_227_051"", ""insurance_227_052"", ""insurance_227_053"", ""insurance_227_054"", ""insurance_227_055"", ""insurance_227_056"", ""insurance_227_057"", ""insurance_227_058"", ""insurance_227_059"", ""insurance_227_060"", ""insurance_227_061"", ""insurance_227_062"", ""insurance_227_063"", ""insurance_227_064"", ""insurance_227_065"", ""insurance_227_066"", ""insurance_227_067"", ""insurance_227_068"", ""insurance_227_069"", ""insurance_227_070"", ""insurance_227_071"", ""insurance_227_072"", ""insurance_227_073"", ""insurance_227_074"", ""insurance_227_075"", ""insurance_227_076"", ""insurance_227_077"", ""insurance_227_078"", ""insurance_227_079"", ""insurance_227_080"", ""insurance_227_081"", ""insurance_227_082"", ""insurance_227_083"", ""insurance_227_084"", ""insurance_227_085"", ""insurance_227_086"", ""insurance_227_087"", ""insurance_227_088"", ""insurance_227_089"", ""insurance_227_090"", ""insurance_227_091"", ""insurance_227_092"", ""insurance_227_093"", ""insurance_227_094"", ""insurance_227_095"", ""insurance_227_096"", ""insurance_227_097"", ""insurance_227_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Nana speaking, how can I help you?"", ""yes good day Nana."", ""Good to have you're here. How may I help you?"", ""my name is Charlies Stone.I was wondering if you could help me with more informations about your services. My friend told me a lot about your services."", ""wow I'm glad to have you her and all thanks to your friend."", ""so glad to have you here ."", ""could I address you as Miss or Mrs?"", ""Mrs."", ""mister Charlies. We offer six policies and all have different plans attach to each."", ""Okay, can I have them please."", ""Of course I would be glad to grant your requests."", ""thank you."", ""my pleasure, Mrs.Charlies. Anything for you. Can we go on?"", ""please just a minute."", ""That's no problem. Take you time."", ""I would like to have the information on my paper. ."", ""-huh that's great. Take your time."", ""few seconds please. I haven't gotten my pen."", ""I'm with you ma."", ""Sorry for taking much time. I'm set ."", ""That's no problem. Rivertown Insurance offers automobile insurance policy."", ""Really, that means my automobiles are covered."", ""-oh I'm glad you undastand that Ma."", ""thank you."", ""The automobile insurance have three plans. The basic auto cost one thousand dollars annually. The preffered auto cost one thousand five hundred dollars annually. The complete auto with the highest coverage cost two thousand dollars annually."", ""Wow, if I am not mistaken, that means you charge annually."", ""Yes Ma."", ""Alright am with you."", ""We offer condo insurance policy. It has two plans attached. The condo basic cost five hundred dollars annually. The condo preferred cost six hundred dollars annually."", ""oh. Okay that is the second policy right."", ""Yes Ma."", ""that is alright."", ""I'm very sure you will be excited to write down the third isurance policy."", ""-huh are you for real."", ""Yes Ma."", ""ok let me have it."", ""Alright ma."", ""The homeowner insurance policy have three plans attached to it."", ""-huh you must be good at guessing. Like you knew I just got my house two weeks ago."", ""Wow. Congratulaton mister Charlies."", ""Thank you Nana."", ""That was one of the happiest day of my life. It was such a big achievement."", ""[Laughter] yes it is ma."", ""can I have the plans please?"", ""Yes Ma."", ""It's alright."", ""We offer basic home which cost one thousand two hundred dollars. Home preffered cost one thousand six hundred dollars. Home complete cost two thousand dollars."", ""annually right?"", ""Oh jeez I forgot to add that. I'm sorry."", ""That's no problem ."", ""thanks for the understanding."", ""Okay, I will like to have one of the plans for my new home."", ""That's great choice Mrs.Charlies."", ""I think the hom complete will be a great one."", ""Correct ma."", ""Can we proceed? I remember you said you have six insurance services."", ""That is right ma."", ""Wow, I'm a great learner."", ""Yes Ma."", ""Alright."", ""We offer life insurance policy. This has three three plans attached to it."", ""Okay."", ""Term life insurance cost three hundred dollars annually. Whole life insurance cost eight hundred dollars annually. Universal life insurance cost one thousand two hundred dollars annually."", ""wow that is quite cheap."", ""Yes Ma."", ""#mhm cheaper. Compare to my sister's insurances package. I like that."", ""Thank you ma."", ""You are welcome."", ""We also offer pet insurance policy."", ""Really. go ahead."", ""petcare basic cost five hundred dollars annually. Petcare preferred cost one thousand dollars annually."", ""I love my pets. They are my good friends ."", ""our services will be a great one for them."", ""Yes I think so."", ""Lastly, we offer a renters insurance services."", ""Great."", ""The renters basic cost two hundred dollars annually. Renters preffered cost three hundred dollars annually."", ""#oh Okay, that sounds great."", ""I hope have been able to state the basic information needed to make you decision."", ""Oh yes. I got enough."", ""Glad to hear that from you mister Charlies."", ""Thank you."", ""which of our services will you like to subscribe to?"", ""With the informations I have here I will opt-in for basic automobile, home preffered and petcare basic."", ""Wow you just made my day."", ""Yeah great."", ""Thanks for choosing Rivertown Insurance."", ""My pleasure Nana."", ""Could I have your email address so that I can forward more informaton and also the procedures to suscribing."", ""Awesome. Sure. You can have it."", ""Thank you Ma."", ""Here is it. Charliesfour ife at yahoo dot com."", ""I just did that."", ""Thank you."", ""My pleasure. It there anything I can help you with."", ""#mhm I'm okay Thank you."", ""Thank you for choosing Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm you too. Bye."", ""Bye Ma.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
228,"{""dialogue_id"": ""228"", ""turns"": {""turn_id"": [""insurance_228_000"", ""insurance_228_001"", ""insurance_228_002"", ""insurance_228_003"", ""insurance_228_004"", ""insurance_228_005"", ""insurance_228_006"", ""insurance_228_007"", ""insurance_228_008"", ""insurance_228_009"", ""insurance_228_010"", ""insurance_228_011"", ""insurance_228_012"", ""insurance_228_013"", ""insurance_228_014"", ""insurance_228_015"", ""insurance_228_016"", ""insurance_228_017"", ""insurance_228_018"", ""insurance_228_019"", ""insurance_228_020"", ""insurance_228_021"", ""insurance_228_022"", ""insurance_228_023"", ""insurance_228_024"", ""insurance_228_025"", ""insurance_228_026"", ""insurance_228_027"", ""insurance_228_028"", ""insurance_228_029"", ""insurance_228_030"", ""insurance_228_031"", ""insurance_228_032"", ""insurance_228_033"", ""insurance_228_034"", ""insurance_228_035"", ""insurance_228_036"", ""insurance_228_037"", ""insurance_228_038"", ""insurance_228_039"", ""insurance_228_040"", ""insurance_228_041"", ""insurance_228_042"", ""insurance_228_043"", ""insurance_228_044"", ""insurance_228_045"", ""insurance_228_046"", ""insurance_228_047"", ""insurance_228_048"", ""insurance_228_049"", ""insurance_228_050"", ""insurance_228_051"", ""insurance_228_052"", ""insurance_228_053"", ""insurance_228_054"", ""insurance_228_055"", ""insurance_228_056"", ""insurance_228_057"", ""insurance_228_058"", ""insurance_228_059"", ""insurance_228_060"", ""insurance_228_061"", ""insurance_228_062"", ""insurance_228_063"", ""insurance_228_064"", ""insurance_228_065"", ""insurance_228_066"", ""insurance_228_067"", ""insurance_228_068"", ""insurance_228_069"", ""insurance_228_070"", ""insurance_228_071"", ""insurance_228_072"", ""insurance_228_073"", ""insurance_228_074"", ""insurance_228_075"", ""insurance_228_076"", ""insurance_228_077"", ""insurance_228_078"", ""insurance_228_079"", ""insurance_228_080"", ""insurance_228_081"", ""insurance_228_082"", ""insurance_228_083"", ""insurance_228_084"", ""insurance_228_085"", ""insurance_228_086"", ""insurance_228_087"", ""insurance_228_088"", ""insurance_228_089"", ""insurance_228_090"", ""insurance_228_091"", ""insurance_228_092"", ""insurance_228_093"", ""insurance_228_094"", ""insurance_228_095"", ""insurance_228_096"", ""insurance_228_097"", ""insurance_228_098"", ""insurance_228_099"", ""insurance_228_100"", ""insurance_228_101"", ""insurance_228_102"", ""insurance_228_103"", ""insurance_228_104"", ""insurance_228_105"", ""insurance_228_106"", ""insurance_228_107"", ""insurance_228_108"", ""insurance_228_109""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Kelvin speaking, how may I help you?"", ""Good morning. My name Is Kyle."", ""Good to have you here. How can I help you?"", ""I have difficulty login in to my account."", ""if i am not mistaken. You mean you are finding it difficult to log in to your insurance account."", ""that is right."", ""We are sorry about that. I would be glad to reset that for you."", ""I have been facing the challenges for quite sometime but I was to occupied to lay my complaint."", ""So sorry about that sir."", ""Alright."", ""May I have your policy number please?"", ""One minute please. I need to get my folder."", ""That's no problem."", ""Few seconds please."", ""Please take your time Ma."", ""are you there?"", ""I am with you Ma."", ""#Yep I've got that right here, you ready?"", ""Yes mister Kyle.Could you provide me with your policy number?"", ""Two five one one four two two one three."", ""Okay, let me repeat that back to you, Two five one one four two one three."", ""You missed a two."", ""Few seconds please."", ""Alright no problem."", ""-oh sorry for the break. One more time please."", ""Two five one one four two two one three."", ""Okay, mister Kyle. I got it now."", ""No problem ."", ""Trying to go through your account."", ""Alright. I'm with you."", ""Can I have your full name please?"", ""My name is Kyle Walter."", ""-oh very good. Thank you."", ""(laughter)."", ""Okay mister Kyle. I don't mind you spelling your first name?"", ""#huh, okay. K.y.l.e."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""when was the last time you logged in to your account."", ""One second please. Trying to find out."", ""Alright Ma."", ""I couldn't get that. It's been a while."", ""That's no problem ma. Still on your account."", ""Thank you Kelvin."", ""what is the response you get when trying to log in to your account."", ""wrong password or username."", ""okay. Working on that."", ""I am with you please."", ""Can I have your mother's maiden name?"", ""yes please."", ""Can I have the username you use when trying to log in?"", ""ok. Kylewalt at Rivertown."", ""One second please. Trying to find out."", ""The username was email to me immediately I signed in for the policy."", ""Alright Ma."", ""pIease confirm if the username was correct."", ""I will do just that."", ""Alright, I am with you."", ""Found out the username is absolutely correct. Still working on your account Ma."", ""-huh relieved."", ""That shows the password you have is incorrect Ma."", ""That's right."", ""And the last four digits of your social security number?"", ""Two one two one."", ""-huh pretty good. Okay, let me go ahead and reset your password."", ""Good. I would be glad."", ""Three seconds please."", ""Take your time Kelvin."", ""Yes ma."", ""Waiting patiently to have access to my accont again."", ""Thanks for the patience."", ""My pleasure."", ""Would you like me to reset the password from here or send the password reset link to your email?"", ""I would like you to reset the password from here."", ""I would be glad to help you Ma."", ""thanks."", ""Still working on it ma."", ""Oh yes. You're doing a great job."", ""Your password has been reset sucessfully."", ""Wow glad to have my account back."", ""Your new password is B, A, X, X, three, one, five, M."", ""oh yes. You're doing a great job. Thank you."", ""My pleasure. Anything for our loyal customer ."", ""(laughing)."", ""(laughter) sorry for asking much questions."", ""It is necessary. it's your job."", ""awesome. thanks for the understanding."", ""It alright?"", ""You can now log in to your account to change the password to your choice."", ""Thank you. I will do just that."", ""Is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes Ma?"", ""Could you send some information about your pet insurance policy to my email."", ""Sure, that is no problem. I would be glad to do that for you.."", ""Thanks for time."", ""It's my pleasure. okay May I have your email."", ""Yeah sure, great."", ""Alright. Ma."", ""You can send it to my email Kylewalterfive zero at gmail dot com."", ""I would do that right away ma."", ""Awesome.Thanks."", ""My pleasure. It there anything I can help you with."", ""#mhm I'm okay Thank you."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day."", ""-hun you too."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
229,"{""dialogue_id"": ""229"", ""turns"": {""turn_id"": [""insurance_229_000"", ""insurance_229_001"", ""insurance_229_002"", ""insurance_229_003"", ""insurance_229_004"", ""insurance_229_005"", ""insurance_229_006"", ""insurance_229_007"", ""insurance_229_008"", ""insurance_229_009"", ""insurance_229_010"", ""insurance_229_011"", ""insurance_229_012"", ""insurance_229_013"", ""insurance_229_014"", ""insurance_229_015"", ""insurance_229_016"", ""insurance_229_017"", ""insurance_229_018"", ""insurance_229_019"", ""insurance_229_020"", ""insurance_229_021"", ""insurance_229_022"", ""insurance_229_023"", ""insurance_229_024"", ""insurance_229_025"", ""insurance_229_026"", ""insurance_229_027"", ""insurance_229_028"", ""insurance_229_029"", ""insurance_229_030"", ""insurance_229_031"", ""insurance_229_032"", ""insurance_229_033"", ""insurance_229_034"", ""insurance_229_035"", ""insurance_229_036"", ""insurance_229_037"", ""insurance_229_038"", ""insurance_229_039"", ""insurance_229_040"", ""insurance_229_041"", ""insurance_229_042"", ""insurance_229_043"", ""insurance_229_044"", ""insurance_229_045"", ""insurance_229_046"", ""insurance_229_047"", ""insurance_229_048"", ""insurance_229_049"", ""insurance_229_050"", ""insurance_229_051"", ""insurance_229_052"", ""insurance_229_053"", ""insurance_229_054"", ""insurance_229_055"", ""insurance_229_056"", ""insurance_229_057"", ""insurance_229_058"", ""insurance_229_059"", ""insurance_229_060"", ""insurance_229_061"", ""insurance_229_062"", ""insurance_229_063"", ""insurance_229_064"", ""insurance_229_065"", ""insurance_229_066"", ""insurance_229_067"", ""insurance_229_068"", ""insurance_229_069"", ""insurance_229_070"", ""insurance_229_071"", ""insurance_229_072"", ""insurance_229_073"", ""insurance_229_074"", ""insurance_229_075"", ""insurance_229_076"", ""insurance_229_077"", ""insurance_229_078"", ""insurance_229_079"", ""insurance_229_080"", ""insurance_229_081"", ""insurance_229_082"", ""insurance_229_083"", ""insurance_229_084"", ""insurance_229_085"", ""insurance_229_086"", ""insurance_229_087"", ""insurance_229_088"", ""insurance_229_089"", ""insurance_229_090"", ""insurance_229_091"", ""insurance_229_092"", ""insurance_229_093"", ""insurance_229_094"", ""insurance_229_095"", ""insurance_229_096"", ""insurance_229_097"", ""insurance_229_098"", ""insurance_229_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Mark speaking, how may I help you?"", ""Oh....Morning mister Mark."", ""Ok....Morning."", ""yes I have an ongoing plan with Rivertown."", ""Ok....I am with you."", ""Yea....I wish to upgrade my existing plan so I was wondering if You would be able to do that for me."", ""Sure, I can. can I have your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment."", ""That's no problem. Take your time."", ""still on it pls."", ""(laughter) it's okay."", ""Okay, you ready?"", ""Yes, go ahead."", ""my name is Paul Collins."", ""Okay mister Collins, I don't mind you spelling your last name?"", ""okay C.o.l.l.i.n.s."", ""Got that Sir."", ""Good."", ""Could you provide me with your policy number?"", ""tw."", ""Yes Sir."", ""Five five three one two five three one four."", ""Okay, let me repeat that back to you,?"", ""Alright....go on."", ""Five five three one two five three one four."", ""Yea....correct."", ""Okay, mister Collins I got it now."", ""No problem ."", ""Okay, one last thing, could you please verify your childhood's best friend name for me please?"", ""Sure...Tommy."", ""And the last four digits of your social security number?"", ""Seven one two two."", ""-oh very good."", ""(laughter)."", ""Let me go ahead and update your request, give me one second."", ""#huh, here with you."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""I can see you are currently on a basic condo policy. Is that right?"", ""Thats right."", ""Aside from the basic condo policy. We also have another condo plan?"", ""#wow...Which one is that?.....I need to pick the better one."", ""good to hear that."", ""yes pls."", ""We also have Condo preferred which is at the rate of six hundred dollars per annum."", ""#Oh now I get."", ""Would you like to opt for that?"", ""(laughter) I noticed a change in the fee."", ""yes Sir. I am sure you would enjoy our services."", ""Give me some seconds to decide please."", ""I understand, take your time sir."", ""Trying to consider some things. you know money should be spent wisely(laughter)."", ""that's right sir. Take your time to decide."", ""Are you there?"", ""Yes mister Collins. Waiting for your decision."", ""Sorry for taking much time."", ""it nice to take time when making decision."", ""-huh I would like to upgrade to the basic preferred policy plan."", ""Wow that's great."", ""Seemed the best option for me for now."", ""Yes Sir, okay "", ""Good."", ""This policy includes our highest coverage.it's a great policy."", ""Wow, really?#huh."", ""Yes sir."", ""That will be good for me right?"", ""Sure."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so."", ""yes."", ""Still checking through now. So I can make the necessary upgrade on your account."", ""Oh yes."", ""Few seconds please."", ""Alright."", ""Are you with me please?"", ""oh yes."", ""for confirmation, you want to upgrade your condo basic policy to a condo preferred policy?"", ""You got that. (laughing)."", ""(laughter) sorry for asking much questions."", ""It is necessary. it's your job."", ""awesome. thanks for the understanding."", ""It alright?"", ""Your account has been successful upgraded."", ""Thank you."", ""My pleasure, mister Collins Anything for our loyal customers is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes Sir?"", ""Well.....none for now."", ""oh.....Ok."", ""Thanks for the time."", ""It's my pleasure."", ""#mhm I'm okay Thank you."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day!"", ""-hun you too."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
230,"{""dialogue_id"": ""230"", ""turns"": {""turn_id"": [""insurance_230_000"", ""insurance_230_001"", ""insurance_230_002"", ""insurance_230_003"", ""insurance_230_004"", ""insurance_230_005"", ""insurance_230_006"", ""insurance_230_007"", ""insurance_230_008"", ""insurance_230_009"", ""insurance_230_010"", ""insurance_230_011"", ""insurance_230_012"", ""insurance_230_013"", ""insurance_230_014"", ""insurance_230_015"", ""insurance_230_016"", ""insurance_230_017"", ""insurance_230_018"", ""insurance_230_019"", ""insurance_230_020"", ""insurance_230_021"", ""insurance_230_022"", ""insurance_230_023"", ""insurance_230_024"", ""insurance_230_025"", ""insurance_230_026"", ""insurance_230_027"", ""insurance_230_028"", ""insurance_230_029"", ""insurance_230_030"", ""insurance_230_031"", ""insurance_230_032"", ""insurance_230_033"", ""insurance_230_034"", ""insurance_230_035"", ""insurance_230_036"", ""insurance_230_037"", ""insurance_230_038"", ""insurance_230_039"", ""insurance_230_040"", ""insurance_230_041"", ""insurance_230_042"", ""insurance_230_043"", ""insurance_230_044"", ""insurance_230_045"", ""insurance_230_046"", ""insurance_230_047"", ""insurance_230_048"", ""insurance_230_049"", ""insurance_230_050"", ""insurance_230_051"", ""insurance_230_052"", ""insurance_230_053"", ""insurance_230_054"", ""insurance_230_055"", ""insurance_230_056"", ""insurance_230_057"", ""insurance_230_058"", ""insurance_230_059"", ""insurance_230_060"", ""insurance_230_061"", ""insurance_230_062"", ""insurance_230_063"", ""insurance_230_064"", ""insurance_230_065"", ""insurance_230_066"", ""insurance_230_067"", ""insurance_230_068"", ""insurance_230_069"", ""insurance_230_070"", ""insurance_230_071"", ""insurance_230_072"", ""insurance_230_073"", ""insurance_230_074"", ""insurance_230_075"", ""insurance_230_076"", ""insurance_230_077"", ""insurance_230_078"", ""insurance_230_079"", ""insurance_230_080"", ""insurance_230_081"", ""insurance_230_082"", ""insurance_230_083"", ""insurance_230_084"", ""insurance_230_085"", ""insurance_230_086"", ""insurance_230_087"", ""insurance_230_088"", ""insurance_230_089"", ""insurance_230_090"", ""insurance_230_091"", ""insurance_230_092"", ""insurance_230_093"", ""insurance_230_094"", ""insurance_230_095"", ""insurance_230_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Kasia speaking.How can i help you?"", ""Good afternoon. My name is Pinky Rose."", ""Alright miss Parker. How May I help you ma."", ""Yea....I am having issues trying to login into my account on your website."", ""oh!sorry about that Miss Pinky."", ""Not a problem mister Kasia."", ""what was the response when you try to login ma."", ""Incorrect username or passsword."", ""uh-oh! Okay ma."", ""whew! so complicated right?"", ""huh! not at all ma."", ""Okay good to hear that. I would be glad if can be resolved."", ""It will definitely be resolved ma."", ""It okay."", ""Which of the information are you sure is correct sir?"", ""oh! you mean?"", ""Username or passsword."", ""Okay. I am sure the Username is right."", ""Alright....good."", ""Thank you."", ""I will need you to give me the Username ma."", ""Ok. this is it, rosepinky at Rivertown."", ""Alright mister Pinky I would need to run a check on your account ma."", ""Alright mister Kasia."", ""few seconds please."", ""I am with you Kate."", ""Okay ma. please can i have your full name ma?"", ""You mean first and last name?"", ""Sure, yes ma."", ""Okay, Pinky Rose."", ""Please can you spell the last name."", ""Alright. R.o.s.e."", ""I will need your policy number too."", ""uh-oh! few seconds please, I will need to get my file folder."", ""No problem ma. take your time."", ""Sorry for taking time. I just moved into a new apartment."", ""wow!...that's cool."", ""Yea. this is it. one three three one four five six nine one."", ""I will repeat the numbers for confirmation ma."", ""Alright mister Kasia, go ahead."", ""one three three one four five six nine one."", ""That is right."", ""I am still working on your account please."", ""Thank you. Ma."", ""My pleasure mister Pinky."", ""good."", ""hold on ma. while I finalise my check."", ""No problem."", ""The Username is actually correct ma."", ""Bravo. good to hear that."", ""At this juncture Miss Pinky It's either I help you with the password recovery from the system over here............or."", ""Okay,...I am with you."", ""Or I will help you generate the password reset link and you finish it yourself."", ""uh-oh!"", ""Are you there ma?"", ""Yea...since I have you online. I would allow you help me recover the password from your system."", ""All good ma. I will need you to answer the following questions in the process of password recovery."", ""Okay."", ""a second ma."", ""um! oh okay."", ""Can i have your home address ma."", ""I will have to give you the old address right?"", ""It has to be the one you entered during registration ma."", ""Okay, One harvey circle, Macomb, Illinois. three five three two five three."", ""Okay. got it ma."", ""good."", ""Your phone number ma?"", ""five zero four two five one eight eight zero two."", ""if i am not mistaken...you said five zero four two five one eight eight zero two."", ""correct."", ""Okaym.lastly the last four digits of your social security number."", ""five three four one."", ""Got it."", ""Alright Ma."", ""A moment ma."", ""No problem. I am with you."", ""Please hold on ma while I actualize the operation."", ""-uh, okay."", ""uh-oh! done ma... password recovered successfully."", ""Oh! great one."", ""Yes ma...the password is a, y, one, five, three, X, y, z."", ""I am writing it down...a second please."", ""Okay, Ma... take your time."", ""Okay, i am reading it to you for confirmation. a, y, one, five, three, X, y, z."", ""correct ma."", ""good....yea."", ""So....you will be able to login to your account with this password now..."", ""Alright.....thanks."", ""Thereafter....you can now change it to a password of your choice."", ""oh! good....Thanks very much for your time."", ""You are always welcome Miss Pinky....As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?"", ""uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate."", ""Okay ma... good to hear that and thanks for your patronage ma."", ""You are welcome. Enjoy the rest of the day."", ""and you too ma."", ""Bye."", ""Bye ma.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
231,"{""dialogue_id"": ""231"", ""turns"": {""turn_id"": [""insurance_231_000"", ""insurance_231_001"", ""insurance_231_002"", ""insurance_231_003"", ""insurance_231_004"", ""insurance_231_005"", ""insurance_231_006"", ""insurance_231_007"", ""insurance_231_008"", ""insurance_231_009"", ""insurance_231_010"", ""insurance_231_011"", ""insurance_231_012"", ""insurance_231_013"", ""insurance_231_014"", ""insurance_231_015"", ""insurance_231_016"", ""insurance_231_017"", ""insurance_231_018"", ""insurance_231_019"", ""insurance_231_020"", ""insurance_231_021"", ""insurance_231_022"", ""insurance_231_023"", ""insurance_231_024"", ""insurance_231_025"", ""insurance_231_026"", ""insurance_231_027"", ""insurance_231_028"", ""insurance_231_029"", ""insurance_231_030"", ""insurance_231_031"", ""insurance_231_032"", ""insurance_231_033"", ""insurance_231_034"", ""insurance_231_035"", ""insurance_231_036"", ""insurance_231_037"", ""insurance_231_038"", ""insurance_231_039"", ""insurance_231_040"", ""insurance_231_041"", ""insurance_231_042"", ""insurance_231_043"", ""insurance_231_044"", ""insurance_231_045"", ""insurance_231_046"", ""insurance_231_047"", ""insurance_231_048"", ""insurance_231_049"", ""insurance_231_050"", ""insurance_231_051"", ""insurance_231_052"", ""insurance_231_053"", ""insurance_231_054"", ""insurance_231_055"", ""insurance_231_056"", ""insurance_231_057"", ""insurance_231_058"", ""insurance_231_059"", ""insurance_231_060"", ""insurance_231_061"", ""insurance_231_062"", ""insurance_231_063"", ""insurance_231_064"", ""insurance_231_065"", ""insurance_231_066"", ""insurance_231_067"", ""insurance_231_068"", ""insurance_231_069"", ""insurance_231_070"", ""insurance_231_071"", ""insurance_231_072"", ""insurance_231_073"", ""insurance_231_074"", ""insurance_231_075"", ""insurance_231_076"", ""insurance_231_077"", ""insurance_231_078"", ""insurance_231_079"", ""insurance_231_080"", ""insurance_231_081"", ""insurance_231_082"", ""insurance_231_083"", ""insurance_231_084"", ""insurance_231_085"", ""insurance_231_086"", ""insurance_231_087"", ""insurance_231_088"", ""insurance_231_089"", ""insurance_231_090"", ""insurance_231_091"", ""insurance_231_092"", ""insurance_231_093"", ""insurance_231_094"", ""insurance_231_095"", ""insurance_231_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, Rivertown insurance my name is Smith I'll be your expert today how may I be of help?"", ""yes I would like to report a double billing on my account."", ""Okay, first of all I'm sorry about that and I'm here to make sure that by the end of this call we are able to get a clearer picture of what happened."", ""ok."", ""may I address you as mister Right.?"", ""miss is fine."", ""thank you moving forward, can I please verify the account holders name for security purpose?"", ""Joe Hart."", ""can you please spell out your last name for clarity purpose please."", ""#yea, H.a r.t."", ""wonderful, next I'll need your policy number please."", ""policy number?"", ""yes please."", ""where can I find that?"", ""you can find the number on your account page on our website."", ""-um that awesome, few seconds please let me get to my computer."", ""#yeah, holding on, take your time miss."", ""#mhm policy number! is it the nine digit under my profile picture?"", ""Yes, that's it."", ""ok."", ""please read it to me."", ""nine eight seven."", ""nine eight seven."", ""six five four."", ""six five four."", ""three two one."", ""three two one."", ""that's all."", ""ok, nine eight seven six five four three two one. is that correct?"", ""yes it is."", ""-huh very good, may I have your address."", ""house address or office address, what address please?"", ""preferably the one you used when opening your account that should be your home address."", ""ok, eight two, brick avenue new Jersey."", ""ok, eight two brick avenue new Jersey."", ""yeah, that's correct."", ""next I'll need the zip code."", ""zip code! does my insurance account also have a zip code?"", ""#laughter, no sir, new Jersey zip code, the town in which you live."", ""#oh sure, I was a bit confused there."", ""That's right. ."", ""-oh hello sorry there is a knock on my door hold on please let me go check that out."", ""Take your time Sir."", ""#yep.its my neighbor, quite some time now I set my eyes on her."", ""#whao take your time Sir."", ""#yep, No problem, ok where were we?"", ""zip code."", ""sure one second.am sure I wrote it down, let me find it. #found it."", ""Take your time."", ""We easily forget this days things ."", ""I completely understand, believe me."", ""Okay, nine two four one ono."", ""Zip code, nine two four one one."", ""#ya, correct."", ""next, I'll need your birth date."", ""why? is that really necessary?"", ""yes please, for security purpose on this account."", ""ok seventeenth of October."", ""That's great, what year please."", ""ok, seventeenth of July nineteen ninety."", ""ok, seventeenth of July nineteen ninety."", ""#yup, that's correct."", ""ok, moving on."", ""ok."", ""are you there?"", ""#yep."", ""over here I can see you were sent to billing emails."", ""yes, that's right."", ""I'm really sorry about that, the first email is a billing notification of another customer that was wrongfully sent to you. the second is the correct billing. you can go ahead and confirm with your financial institution, you will see that only one charge is made on your account from Riverton insurance."", ""give me a few minutes."", ""of course I'll be here."", ""ok, I just confirmed that correct."", ""ok miss Stacy, sorry about the first email, on behalf of Riverton insurance I sincerely apologize for inconveniences caused."", ""#yep, thank you."", ""of course, that's what I'm here for, is there anything else you'll need me to assist you with?"", ""I don't think so."", ""Consider it done. If you have any questions or need more information, you just call back."", ""#oh Okay, that sounds great."", ""My pleasure, mister Hart, anything for our loyal customers. do have a nice day."", ""Please one more thing?"", ""You can go on Sir."", ""After the my policy expires can I change it."", ""Form the notification you will sent you will see all our policies clearly started."", ""That will be awesome."", ""Take your time to check through very well."", ""On it."", ""Take your time."", ""On it already."", ""You will duly be notified before the due date."", ""Awesome."", ""Any other information you want to know?"", ""Am okay with that one for now."", ""Thanks awesome."", ""Alright, thanks Bye bye."", ""Thank you for your time sir."", ""Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
232,"{""dialogue_id"": ""232"", ""turns"": {""turn_id"": [""insurance_232_000"", ""insurance_232_001"", ""insurance_232_002"", ""insurance_232_003"", ""insurance_232_004"", ""insurance_232_005"", ""insurance_232_006"", ""insurance_232_007"", ""insurance_232_008"", ""insurance_232_009"", ""insurance_232_010"", ""insurance_232_011"", ""insurance_232_012"", ""insurance_232_013"", ""insurance_232_014"", ""insurance_232_015"", ""insurance_232_016"", ""insurance_232_017"", ""insurance_232_018"", ""insurance_232_019"", ""insurance_232_020"", ""insurance_232_021"", ""insurance_232_022"", ""insurance_232_023"", ""insurance_232_024"", ""insurance_232_025"", ""insurance_232_026"", ""insurance_232_027"", ""insurance_232_028"", ""insurance_232_029"", ""insurance_232_030"", ""insurance_232_031"", ""insurance_232_032"", ""insurance_232_033"", ""insurance_232_034"", ""insurance_232_035"", ""insurance_232_036"", ""insurance_232_037"", ""insurance_232_038"", ""insurance_232_039"", ""insurance_232_040"", ""insurance_232_041"", ""insurance_232_042"", ""insurance_232_043"", ""insurance_232_044"", ""insurance_232_045"", ""insurance_232_046"", ""insurance_232_047"", ""insurance_232_048"", ""insurance_232_049"", ""insurance_232_050"", ""insurance_232_051"", ""insurance_232_052"", ""insurance_232_053"", ""insurance_232_054"", ""insurance_232_055"", ""insurance_232_056"", ""insurance_232_057"", ""insurance_232_058"", ""insurance_232_059"", ""insurance_232_060"", ""insurance_232_061"", ""insurance_232_062"", ""insurance_232_063"", ""insurance_232_064"", ""insurance_232_065"", ""insurance_232_066"", ""insurance_232_067"", ""insurance_232_068"", ""insurance_232_069"", ""insurance_232_070"", ""insurance_232_071"", ""insurance_232_072"", ""insurance_232_073"", ""insurance_232_074"", ""insurance_232_075"", ""insurance_232_076"", ""insurance_232_077"", ""insurance_232_078"", ""insurance_232_079"", ""insurance_232_080"", ""insurance_232_081"", ""insurance_232_082"", ""insurance_232_083"", ""insurance_232_084"", ""insurance_232_085"", ""insurance_232_086"", ""insurance_232_087"", ""insurance_232_088"", ""insurance_232_089"", ""insurance_232_090"", ""insurance_232_091"", ""insurance_232_092"", ""insurance_232_093"", ""insurance_232_094"", ""insurance_232_095"", ""insurance_232_096"", ""insurance_232_097"", ""insurance_232_098"", ""insurance_232_099"", ""insurance_232_100"", ""insurance_232_101"", ""insurance_232_102"", ""insurance_232_103"", ""insurance_232_104"", ""insurance_232_105"", ""insurance_232_106"", ""insurance_232_107"", ""insurance_232_108"", ""insurance_232_109""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Peter speaking, how may I help you?"", ""Good morning. My name Is John Snow."", ""Good to have you here. How can I help you?"", ""I have difficulty login in to my account."", ""if i am not mistaken. You mean you are finding it difficult to log in to your insurance account."", ""that is right."", ""We are sorry about that. I would be glad to reset that for you."", ""I have been facing the challenges for quite sometime but I was to occupied to lay my complaint."", ""So sorry about that Sir."", ""Alright."", ""May I have your policy number please?"", ""One minute please. I need to get my folder."", ""That's no problem."", ""Few seconds please."", ""Please take your time Sir."", ""are you there?"", ""I am with you Ma."", ""#Yep I've got that right here, you ready?"", ""Yes mister Snow.Could you provide me with your policy number?"", ""five two three five two five one one four."", ""Okay, let me repeat that back to you, five two three four two five one four?"", ""You missed a one."", ""Few seconds please."", ""Alright no problem."", ""-oh sorry for the break. One more time please."", ""Five two three four two five one one four."", ""Okay, mister Snow I got it now."", ""No problem ."", ""Trying to go through your account."", ""Alright. I'm with you."", ""Can I have your full name please?"", ""My name is John Snow."", ""-oh very good. Thank you."", ""(laughter)."", ""Okay mister Snow I don't mind you spelling your first name?"", ""#huh, okay. S.n.o.w."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""when was the last time you logged in to your account."", ""One second please. Trying to find out."", ""Alright sir."", ""I couldn't get that. It's been a while."", ""That's no problem ma. Still on your account."", ""Thank you Paul."", ""what is the response you get when trying to log in to your account."", ""wrong password or username."", ""okay. Working on that."", ""I am with you please."", ""Can I have your mother's maiden name?"", ""yes please. Bramo."", ""Can I have the username you use when trying to log in?"", ""Okay johnsnow at Rivertown."", ""One second please. Trying to find out."", ""The username was email to me immediately I signed in for the policy."", ""Alright Sir."", ""pIease confirm if the username was correct."", ""I will do just that."", ""Alright, I am with you."", ""Found out the username is absolutely correct. Still working on your account Ma."", ""-huh relieved."", ""That shows the password you have is incorrect Sir."", ""That's right."", ""And the last four digits of your social security number?"", ""Two four one five."", ""-huh pretty good. Okay, let me go ahead and reset your password."", ""Good. I would be glad."", ""Three seconds please."", ""Take your time mister Snow."", ""Yes ma."", ""Waiting patiently to have access to my accont again."", ""Thanks for the patience."", ""My pleasure."", ""Would you like me to reset the password from here or send the password reset link to your email?"", ""I would like you to reset the password from here."", ""I would be glad to help you fix that Sir."", ""thanks."", ""Still working on it sir."", ""Oh yes. You're doing a great job."", ""Your password has been reset sucessfully."", ""Wow glad to have my account back."", ""Your new password is B, B, V H, three, one, five, H."", ""#oh yes. You're doing a great job. Thank you."", ""My pleasure. Anything for our loyal customer ."", ""(laughing)."", ""(laughter) sorry for asking much questions."", ""It is necessary. it's your job."", ""awesome. thanks for the understanding."", ""It alright?"", ""You can now log in to your account to change the password to your choice."", ""Thank you. I will do just that."", ""Is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes Sir?"", ""Could you send some information about your pet insurance policy to my email."", ""Sure, that is no problem. I would be glad to do that for you.."", ""Thanks for time."", ""It's my pleasure. okay May I have your email."", ""Yeah sure, great."", ""Alright. Sir."", ""You can send it to my email johnsnow at gmail dot com."", ""I would do that right away sir."", ""Awesome.Thanks."", ""My pleasure. It there anything I can help you with."", ""#mhm I'm okay Thank you."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day."", ""-hun you too."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
233,"{""dialogue_id"": ""233"", ""turns"": {""turn_id"": [""insurance_233_000"", ""insurance_233_001"", ""insurance_233_002"", ""insurance_233_003"", ""insurance_233_004"", ""insurance_233_005"", ""insurance_233_006"", ""insurance_233_007"", ""insurance_233_008"", ""insurance_233_009"", ""insurance_233_010"", ""insurance_233_011"", ""insurance_233_012"", ""insurance_233_013"", ""insurance_233_014"", ""insurance_233_015"", ""insurance_233_016"", ""insurance_233_017"", ""insurance_233_018"", ""insurance_233_019"", ""insurance_233_020"", ""insurance_233_021"", ""insurance_233_022"", ""insurance_233_023"", ""insurance_233_024"", ""insurance_233_025"", ""insurance_233_026"", ""insurance_233_027"", ""insurance_233_028"", ""insurance_233_029"", ""insurance_233_030"", ""insurance_233_031"", ""insurance_233_032"", ""insurance_233_033"", ""insurance_233_034"", ""insurance_233_035"", ""insurance_233_036"", ""insurance_233_037"", ""insurance_233_038"", ""insurance_233_039"", ""insurance_233_040"", ""insurance_233_041"", ""insurance_233_042"", ""insurance_233_043"", ""insurance_233_044"", ""insurance_233_045"", ""insurance_233_046"", ""insurance_233_047"", ""insurance_233_048"", ""insurance_233_049"", ""insurance_233_050"", ""insurance_233_051"", ""insurance_233_052"", ""insurance_233_053"", ""insurance_233_054"", ""insurance_233_055"", ""insurance_233_056"", ""insurance_233_057"", ""insurance_233_058"", ""insurance_233_059"", ""insurance_233_060"", ""insurance_233_061"", ""insurance_233_062"", ""insurance_233_063"", ""insurance_233_064"", ""insurance_233_065"", ""insurance_233_066"", ""insurance_233_067"", ""insurance_233_068"", ""insurance_233_069"", ""insurance_233_070"", ""insurance_233_071"", ""insurance_233_072"", ""insurance_233_073"", ""insurance_233_074"", ""insurance_233_075"", ""insurance_233_076"", ""insurance_233_077"", ""insurance_233_078"", ""insurance_233_079"", ""insurance_233_080"", ""insurance_233_081"", ""insurance_233_082"", ""insurance_233_083"", ""insurance_233_084"", ""insurance_233_085"", ""insurance_233_086"", ""insurance_233_087"", ""insurance_233_088"", ""insurance_233_089"", ""insurance_233_090"", ""insurance_233_091"", ""insurance_233_092"", ""insurance_233_093"", ""insurance_233_094"", ""insurance_233_095"", ""insurance_233_096"", ""insurance_233_097"", ""insurance_233_098"", ""insurance_233_099"", ""insurance_233_100"", ""insurance_233_101""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent""], ""utterance"": [""Good morning Rivertown Insurance, this is Michelle speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance."", ""Okay, yes I can help you. could I first get your name?"", ""Sure, My name is Lara Croft."", ""That's fine. Can I address you as Miss or mister please?"", ""Mrs."", ""Okay. mister Lara can I have your policy number."", ""oh! one moment. I need to get my file."", ""That's no problem. Take your time."", ""still on it pls."", ""(laughter) it's okay."", ""Okay, you ready?"", ""Yes ma, go ahead."", ""Five three six eight one two five seven one."", ""oh! That's great."", ""(laughter) I got it right?"", ""let me confirm what I have here with me please."", ""okay."", ""Five three six eight one two five seven one."", ""Good. You got that."", ""Okay mister Lara, can you spell your last name for me please?"", ""C.r.o.f.t."", ""Great."", ""Some seconds please."", ""Alright Ma."", ""sorry for the break. I have been working on some project which is one of the reasons why I need my insurance proof."", ""-oh I understand. I garanty you will get it soon."", ""I would be glad if I can as soon as possible."", ""sure you will Ma."", ""No problem ."", ""Few seconds please. Working on your account."", ""I am with you Michelle."", ""Could you please verify your childhood's best friend name for me please?"", ""Sure. Shania."", ""Still checking through now."", ""Alright."", ""I can see you have three active policies."", ""really Can I have them?"", ""sure you can ma."", ""Thanks. It been a while I checked my insurance account."", ""You are active on whole life policy. Petcare basic policy. Renters preferred."", ""wow! I totally forgot. Thank you."", ""My pleasure. Anything for our customer."", ""."", ""And the last four digits of your social security number?"", ""Two seven four three."", ""-oh very good."", ""(laughter)."", ""Let me go ahead and process your proof, give me one second."", ""#huh, here with you."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""if I ma ask which of active plan will you like to get the proof."", ""Few seconds please."", ""Alright no problem."", ""Taking my time to decide please."", ""Thats right. please do Ma."", ""yes pls."", ""Remember you three active plans?"", ""Yes I am considering that. Thank you."", ""I am with you Ma."", ""(laughter) I made my decision. Sorry for taking that long."", ""I'm here for you Ma."", ""."", ""can I have your decision Ma?"", ""yes I would love to have the insurance proofs for renters and life."", ""That's great."", ""Really?"", ""Yes mister Lara."", ""Thanks for the patience."", ""it my pleasure Ma."", ""Wow that's great."", ""Still on your account mister Lara. Processing your insurance proofs."", ""Oh I'm with you."", ""I got your insurance proofs."", ""Really? Thank you. You made my day."", ""I'm glad to hear that."", ""Wow, really?#huh."", ""Yes ma."", ""Alright."", ""Would you like to have your proofs in hard copies or should be sent to your email."", ""I will like it to be sent to my email. I am not in the state presently."", ""Oh! I would be glad to do that."", ""Thanks."", ""Can I have your email so that I can do that immediately."", ""yes. Lara_Croft at gmail dot com dot com."", ""Thank you for your patience."", ""Thanks for your time."", ""The proof has been sent to you email."", ""Thanks I got it."", ""My pleasure. is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh!, my pleasure mister Lara. If you have any further questions please do not draw back to relate it to me, okay?"", ""Alright (laughter)."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""It is necessary. it's your job."", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""You have really serve me better today."", ""Your choice is our priority."", ""#whao, thanks."", ""Bye. Ma.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
234,"{""dialogue_id"": ""234"", ""turns"": {""turn_id"": [""insurance_234_000"", ""insurance_234_001"", ""insurance_234_002"", ""insurance_234_003"", ""insurance_234_004"", ""insurance_234_005"", ""insurance_234_006"", ""insurance_234_007"", ""insurance_234_008"", ""insurance_234_009"", ""insurance_234_010"", ""insurance_234_011"", ""insurance_234_012"", ""insurance_234_013"", ""insurance_234_014"", ""insurance_234_015"", ""insurance_234_016"", ""insurance_234_017"", ""insurance_234_018"", ""insurance_234_019"", ""insurance_234_020"", ""insurance_234_021"", ""insurance_234_022"", ""insurance_234_023"", ""insurance_234_024"", ""insurance_234_025"", ""insurance_234_026"", ""insurance_234_027"", ""insurance_234_028"", ""insurance_234_029"", ""insurance_234_030"", ""insurance_234_031"", ""insurance_234_032"", ""insurance_234_033"", ""insurance_234_034"", ""insurance_234_035"", ""insurance_234_036"", ""insurance_234_037"", ""insurance_234_038"", ""insurance_234_039"", ""insurance_234_040"", ""insurance_234_041"", ""insurance_234_042"", ""insurance_234_043"", ""insurance_234_044"", ""insurance_234_045"", ""insurance_234_046"", ""insurance_234_047"", ""insurance_234_048"", ""insurance_234_049"", ""insurance_234_050"", ""insurance_234_051"", ""insurance_234_052"", ""insurance_234_053"", ""insurance_234_054"", ""insurance_234_055"", ""insurance_234_056"", ""insurance_234_057"", ""insurance_234_058"", ""insurance_234_059"", ""insurance_234_060"", ""insurance_234_061"", ""insurance_234_062"", ""insurance_234_063"", ""insurance_234_064"", ""insurance_234_065"", ""insurance_234_066"", ""insurance_234_067"", ""insurance_234_068"", ""insurance_234_069"", ""insurance_234_070"", ""insurance_234_071"", ""insurance_234_072"", ""insurance_234_073"", ""insurance_234_074"", ""insurance_234_075"", ""insurance_234_076"", ""insurance_234_077"", ""insurance_234_078"", ""insurance_234_079"", ""insurance_234_080"", ""insurance_234_081"", ""insurance_234_082"", ""insurance_234_083"", ""insurance_234_084"", ""insurance_234_085"", ""insurance_234_086"", ""insurance_234_087"", ""insurance_234_088"", ""insurance_234_089"", ""insurance_234_090"", ""insurance_234_091"", ""insurance_234_092"", ""insurance_234_093"", ""insurance_234_094"", ""insurance_234_095"", ""insurance_234_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Hana speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could be of help to me out to add up to my current policy."", ""Okay, yes I can help you with any update. could I first get your name also with your policy number please?"", ""Sure, yes, right away."", ""That's fine, we can proceed from there."", ""just let me get my myself ready, I had to stop a Netflix video."", ""That's no problem, enjoyment is necessary sometimes?"", ""you get the point."", ""we work and also play."", ""Okay, you ready?"", ""Yes sir."", ""my name is Robert Hana."", ""Okay missus Hana, here we go."", ""Okay."", ""just give me few seconds to check your account."", ""No problem."", ""Could you please help me with your policy number?"", ""#mhm I've got that right here with me, you ready?"", ""Yes sir."", ""three seven three five two two eight nine five."", ""Okay, let me repeat that back to you, three seven three five two two eight nine five."", ""Correct."", ""-oh a moment please?"", ""Am with you."", ""Running through your account."", ""No problem."", ""Okay, one last thing, could you please verify your favorite pet name for me please?"", ""Sure, Lizzy."", ""And the last four digits of your social security number?"", ""five six two seven."", ""-huh pretty good. Okay, let me go ahead and update your last name real quick, give me three second."", ""sure."", ""Right in your account Ma."", ""Am here with you."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Laughter."", ""Yes Ma."", ""."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in signing up for?"", ""sure one second. Sure I wrote it down, let me find it. Found it."", ""Take your time."", ""Got it right here."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister Hana."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister hana I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is roberthana at gmail dot com."", ""Got it, so easy enough."", ""#yep, I had to create a shorter email address years ago for easy remembrance. ."", ""great decision."", ""Everyone love an easy life, am I right."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Awesome."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Hana Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Hana. If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye."", ""And enjoy the rest of your day."", ""Thank you."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
235,"{""dialogue_id"": ""235"", ""turns"": {""turn_id"": [""insurance_235_000"", ""insurance_235_001"", ""insurance_235_002"", ""insurance_235_003"", ""insurance_235_004"", ""insurance_235_005"", ""insurance_235_006"", ""insurance_235_007"", ""insurance_235_008"", ""insurance_235_009"", ""insurance_235_010"", ""insurance_235_011"", ""insurance_235_012"", ""insurance_235_013"", ""insurance_235_014"", ""insurance_235_015"", ""insurance_235_016"", ""insurance_235_017"", ""insurance_235_018"", ""insurance_235_019"", ""insurance_235_020"", ""insurance_235_021"", ""insurance_235_022"", ""insurance_235_023"", ""insurance_235_024"", ""insurance_235_025"", ""insurance_235_026"", ""insurance_235_027"", ""insurance_235_028"", ""insurance_235_029"", ""insurance_235_030"", ""insurance_235_031"", ""insurance_235_032"", ""insurance_235_033"", ""insurance_235_034"", ""insurance_235_035"", ""insurance_235_036"", ""insurance_235_037"", ""insurance_235_038"", ""insurance_235_039"", ""insurance_235_040"", ""insurance_235_041"", ""insurance_235_042"", ""insurance_235_043"", ""insurance_235_044"", ""insurance_235_045"", ""insurance_235_046"", ""insurance_235_047"", ""insurance_235_048"", ""insurance_235_049"", ""insurance_235_050"", ""insurance_235_051"", ""insurance_235_052"", ""insurance_235_053"", ""insurance_235_054"", ""insurance_235_055"", ""insurance_235_056"", ""insurance_235_057"", ""insurance_235_058"", ""insurance_235_059"", ""insurance_235_060"", ""insurance_235_061"", ""insurance_235_062"", ""insurance_235_063"", ""insurance_235_064"", ""insurance_235_065"", ""insurance_235_066"", ""insurance_235_067"", ""insurance_235_068"", ""insurance_235_069"", ""insurance_235_070"", ""insurance_235_071"", ""insurance_235_072"", ""insurance_235_073"", ""insurance_235_074"", ""insurance_235_075"", ""insurance_235_076"", ""insurance_235_077"", ""insurance_235_078"", ""insurance_235_079"", ""insurance_235_080"", ""insurance_235_081"", ""insurance_235_082"", ""insurance_235_083"", ""insurance_235_084"", ""insurance_235_085"", ""insurance_235_086"", ""insurance_235_087"", ""insurance_235_088"", ""insurance_235_089"", ""insurance_235_090"", ""insurance_235_091"", ""insurance_235_092"", ""insurance_235_093"", ""insurance_235_094"", ""insurance_235_095"", ""insurance_235_096"", ""insurance_235_097"", ""insurance_235_098"", ""insurance_235_099"", ""insurance_235_100"", ""insurance_235_101"", ""insurance_235_102"", ""insurance_235_103"", ""insurance_235_104"", ""insurance_235_105"", ""insurance_235_106"", ""insurance_235_107""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. What can I do for you today?"", ""Who am I speaking with?"", ""Oops, sorry. This is Valerie. How can I help you?"", ""Hi, Valerie. I have car insurance with you and I wondered if you offer any bundled packages for other insurance, like homeowner's."", ""We sure do. Let me pull up your account. Do you have your account number handy?"", ""No. I'm at work. Can you look it up another way?"", ""Oh, sure. What is your first and last name?"", ""John Dockery."", ""And could you spell that for me please?"", ""John. j. oh. h. n. Dockery. d. oh. c. k. e. r. y."", ""And your date of birth?"", ""eight twenty-seven fifty-one."", ""Thank you. We have you with a preferred auto plan on a two thousand twenty Honda Accord. Is that correct?"", ""Yes."", ""And you're interested in adding on a homeowner's policy?"", ""yes."", ""Well, mister Dockery, we have three homeowner policy options. There's a basic plan, a preferred plan and a complete plan. Let me explain"", ""I know I can't afford a complete plan, so just tell me the difference between a basic plan and a preferred one."", ""Certainly. Essentially the basic plan covers your home against industry standard disasters like fire, smoke, theft. But the preferred plan offers additional coverage on four additional instances, including sewer back-ups, flooding, maintenance issues like pest infestation, mold and earthquakes."", ""There aren't any earthquakes where I live. Is there a reduction if you eliminate that?"", ""Yes. They are considered separate policies so you can only choose the preferred or extra insurance you prefer. Complete would include all of those, so there's no backing out of the complete plan."", ""I see. Well, like I said, I can't afford the complete plan and don't need all of that."", ""Got it. You might be surprised though. The complete plan is only about four hundred dollars more per year for all of that coverage."", ""Really?"", ""That's an esti-, approximate price difference. Our adjuster would have to look at your individual situation and property, but in ballpark figures, a basic plan is twelve hundred a year, a preferred is sixteen hundred and the complete is two thousand per year."", ""Hmm."", ""I know it's a lot to digest."", ""I'll say. I think I need more information on each type of plan. I looked on your website, but I'm feeling confused now."", ""Like I said, it can get complicated. Do you want to continue any questions with me, or would you like to make an appointment with your agent?"", ""Well, I really wanted to get this in the works today. now I don't know what to do."", ""If you'd like to get it wrapped up today, I'm going to suggest we get you together with your agent."", ""Oh, you mean the guy who never returns my calls?"", ""I'm sorry to hear that. Hold on one second please."", ""Sure."", ""Ah. I see your agent was replaced last month. I'm sorry, someone should have contacted you about that."", ""Great. That's irritating. Not very good service."", ""Un- unfortunately we've had some turnover given the Covid situation, but that's not an excuse. Your new agent is Wendy James. I see that she's in her office today. Would you like me to transfer you to her now?"", ""I'm really frustrated right now. I looked at your website and thought I knew what I wanted a basic or preferred plan. Now I'm thinking it makes more sense to go with a complete plan, but I don't really want to pay that much. But I want this done today. Actually, I wanted this done yesterday."", ""Here's a suggestion for you. How about if I sign you up today for the complete plan? This way we can get you in the system."", ""But what if I don't need all that? I don't have an extra four hundred dollars laying around."", ""If after talking to Wendy you decide this is more than what you want, we can adjust and reduce your policy."", ""That seems too easy."", ""That's why I'm here to make it as easy as possible for you."", ""Can I get you to come to the grocery store with me then, because I get confused there, too. "", ""If I could, I would. I love grocery shopping. I know. I'm weird."", ""Nothing wrong with weird. I'd rather be weird than confused."", ""If you'd be willing to provide me with credit card information today, I can lock the complete policy in for you. Your card will not be billed until after you talk with Wendy, and then of course, we'll need to set you up with a home inspection."", ""But back to the original point of my call, do you give a bundle discount if I have other insurance?"", ""Oh, yes. I'm sorry I forgot to mention that. Your auto insurance gets you a ten percent discount on the basic plan, a fifteen percent discount on the preferred and twenty percent off for complete homeowner's."", ""And my card won't be charged until I talk to, with this Wendy person?"", ""That's correct, mister Dockery."", ""So, let's see. So, if I do go with the complete plan, backing out earthquake coverage, what would my monthly premium be?"", ""Oh. Now remember we talked about how you can back-out certain coverages with the preferred plan, but with complete coverage, everything is automatically included."", ""Oh, geez Louise."", ""No. I'm Valerie, remember, not Louise. ."", ""[not amused] Hah."", ""Seriously, let me get you some initial pricing. How old is your house? What type is it? And what is it constructed out of?"", ""What do you mean, what type?"", ""Cape Cod? Townhouse? Two-story?"", ""Oh, it's a townhouse and it was built in nineteen ninety-nine. It's brick."", ""And does it have a metal roof?"", ""No, it's just regular roofing."", ""Got it. May I put you on hold?"", ""Please do. I think I need to go get a beer."", ""You do that. I'll just be two minutes."", ""Okay. Thank you."", ""Mister Dockery. Your annual preferred auto payment is fifteen hundred dollars. If we add on a preferred homeowner's policy, with a fifteen percent discount will bring your bundled premium to twenty eight sixty per year. Now remember, you may be able to lower that a bit if you drop, for example, the earthquake coverage. The complete coverage would be three thousand one hundred dollars with the bundled discount. And virtually every disaster is covered in that."", ""So, twenty-eight sixty versus thirty-one hundred?"", ""Yes."", """", ""Now remember if you think the thirty-one hundred is going to be too much, you could get it a little below twenty-eight sixty if you definitely want to drop earthquake coverage."", ""Hmm."", ""Now remember if you think the thirty-one hundred is going to be too much, you could get it a little below twenty-eight sixty if you definitely want to drop earthquake coverage."", ""I see."", ""Now that homeowner's insurance would come out of the escrow account of your mortgage, so that may change your mortgage payment. I don't know what you pay right now."", ""I think that's fifteen hundred a year."", ""Okay, so a preferred homeowner's with us would drop that down to thirteen hundred, so your mortgage payment would decrease by two hundred."", ""And the complete policy?"", ""That would be sixteen hundred, so it might increase your mortgage by $one zero zero ."", ""But that's per year, correct?"", ""Oh, yeah. You're right. So that's less than ten dollars per month for complete coverage. Do you have complete coverage with your current homeowner's policy?"", ""I'm not positive, but I think it's just a basic plan."", ""So it sounds like the complete plan really would be best."", ""Even though that means I have that damn earthquake coverage whether I want it or not."", ""That's true. So, what do you think? Can I sign you up for the complete homeowner's plan today?"", ""If you're saying it can be downgraded after I talk with Wendy to confirm everything, then, yes, I guess."", ""Absolutely you can change it after you talk to Wendy. And I will send you confirmation of all of these figures that I've, I've thrown out today, so you can review it before you talk to Wendy."", ""Sounds good. Thank you for working with me on this."", ""Oh, it was my pleasure. Now let me just get a credit card number from you."", ""let me get my wallet."", ""Certainly. I'll hold. Take your time."", ""Okay, this is a Visa. Six one one seven three four two nine one eight eight two three four five two."", ""And the expiration date?"", ""Ten twenty-four."", ""And the three-digit security code?"", ""Nine nine five."", ""Okay, let me just repeat that back. That's card number Six one one seven three four two nine one eight eight two three four five two. Expiration date ten twenty-four. Code nine nine five."", ""Yep."", ""Now again, mister Dockery, nothing will be charged to that card until you confirm the plan for sure with Wendy. Would you like me to schedule an appointment with her for you? It looks like she has an opening tomorrow in her office at one thirty."", ""That will work for me. Thank you so much for your explanation, Valerie."", ""It was my pleasure, mister Dockery. Is there anything else I can help you with today?"", ""Not unless you want to go get that drink we both need with me. Kidding."", ""Well, then you have a good day, mister Dockery. It was a pleasure serving you\u2026.though I'm not serving you with any drinks. Enjoy the rest of your day. Oh, wait. I said I'd send you confirmation of this information. Do I use your spartanfan seven at Hotmail dot com?"", ""Yes. That would be perfect."", ""Great. If you need anything further or need to change your appointment, you can call us back at this number or get in touch with Wendy directly at four one two seven two four sixty-six hundred. Do you need me to repeat that?"", ""No. I got it. Thanks again."", ""Thank you. And good luck moving forward. Good-bye."", ""Good-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
236,"{""dialogue_id"": ""236"", ""turns"": {""turn_id"": [""insurance_236_000"", ""insurance_236_001"", ""insurance_236_002"", ""insurance_236_003"", ""insurance_236_004"", ""insurance_236_005"", ""insurance_236_006"", ""insurance_236_007"", ""insurance_236_008"", ""insurance_236_009"", ""insurance_236_010"", ""insurance_236_011"", ""insurance_236_012"", ""insurance_236_013"", ""insurance_236_014"", ""insurance_236_015"", ""insurance_236_016"", ""insurance_236_017"", ""insurance_236_018"", ""insurance_236_019"", ""insurance_236_020"", ""insurance_236_021"", ""insurance_236_022"", ""insurance_236_023"", ""insurance_236_024"", ""insurance_236_025"", ""insurance_236_026"", ""insurance_236_027"", ""insurance_236_028"", ""insurance_236_029"", ""insurance_236_030"", ""insurance_236_031"", ""insurance_236_032"", ""insurance_236_033"", ""insurance_236_034"", ""insurance_236_035"", ""insurance_236_036"", ""insurance_236_037"", ""insurance_236_038"", ""insurance_236_039"", ""insurance_236_040"", ""insurance_236_041"", ""insurance_236_042"", ""insurance_236_043"", ""insurance_236_044"", ""insurance_236_045"", ""insurance_236_046"", ""insurance_236_047"", ""insurance_236_048"", ""insurance_236_049"", ""insurance_236_050"", ""insurance_236_051"", ""insurance_236_052"", ""insurance_236_053"", ""insurance_236_054"", ""insurance_236_055"", ""insurance_236_056"", ""insurance_236_057"", ""insurance_236_058"", ""insurance_236_059"", ""insurance_236_060"", ""insurance_236_061"", ""insurance_236_062"", ""insurance_236_063"", ""insurance_236_064"", ""insurance_236_065"", ""insurance_236_066"", ""insurance_236_067"", ""insurance_236_068"", ""insurance_236_069"", ""insurance_236_070"", ""insurance_236_071"", ""insurance_236_072"", ""insurance_236_073"", ""insurance_236_074"", ""insurance_236_075"", ""insurance_236_076"", ""insurance_236_077"", ""insurance_236_078"", ""insurance_236_079"", ""insurance_236_080"", ""insurance_236_081"", ""insurance_236_082"", ""insurance_236_083"", ""insurance_236_084"", ""insurance_236_085"", ""insurance_236_086"", ""insurance_236_087"", ""insurance_236_088"", ""insurance_236_089"", ""insurance_236_090"", ""insurance_236_091"", ""insurance_236_092"", ""insurance_236_093"", ""insurance_236_094"", ""insurance_236_095"", ""insurance_236_096"", ""insurance_236_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Rivertown Insurance, this is Sandra speaking, how can I help you?"", ""I want to cancel my insurance plan."", ""Hi, thanks for calling Rivertown Insurance customer service. How can i help you?"", ""I would like to cancel my insurance plan."", ""okay, could I have your first name and last name?"", ""one moment."", ""That's no problem, take your time."", ""let me have a glass of water."", ""I understand sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Rogar Vincent."", ""Thank you Roger Vincent just to confirm is Rogar spelled.R.o.g.e.r.?"", ""No it is R. o. g. a. r."", ""Got that Sir."", ""Perfect."", ""To cancel your plan could you provide me your policy number? you can find this number on your account page in our website."", ""give me a moment."", ""Sure, take your time."", ""Policy number, it is the string of number below my Profile picture?"", ""Yes exactly, could you read that number to me?"", ""Yes, two nine four."", ""Two nine four."", ""Four three seven."", ""Four three seven."", ""five two eight."", ""five two eight."", ""Yep, that's it."", ""Okay, two nine four four three seven five two eight."", ""Yep that's right."", ""perfect, may I have your address and zip code please?"", ""sure."", ""Okay."", ""Yep, it is twenty five Brooklyn Avenue, San Diego, California."", ""Okay. Your zip code?"", ""#huh it is nine one oh oh oh."", ""For confirmation sir, twenty five Brooklyn Avenue, San Diego California, seven seven oh oh oh right?"", ""#oh yep, very correct."", ""Next we need is your birth date?"", ""sorry, what birthday? I am not having birthday today."", ""[Laughter] it is the date of your birth sir, we need the information to verify your identity."", ""#oh I thought you were asking me to celebrate my birthday."", ""That's no problem. I understand."", ""Yeah my date of birth is December eleven, ninety seventy three."", ""Alright. December eleven ninety seventy three oh gosh, just a minute."", ""mhm."", ""Okay, before I proceed to cancel your plan, may I know the reason why you are cancelling your plans?"", ""Eh, can we just go ahead and cancel it? I.... don't have time to explain that much."", ""just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year."", ""okay."", ""Please #huh confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""Okay."", ""That's good."", ""Alright. please hang on sir, I will proceed to cancel your plan in the system."", ""Yeah, sure."", ""Okay done. Your plan is now cancelled. is there anything I can help you with?"", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Rogar I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is Rogar at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Rogar Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. Moment please."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be June twelve, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Rogar If you have any further questions please do not draw back to relate it to me, okay?"", ""Good."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been wonderful for me."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
237,"{""dialogue_id"": ""237"", ""turns"": {""turn_id"": [""insurance_237_000"", ""insurance_237_001"", ""insurance_237_002"", ""insurance_237_003"", ""insurance_237_004"", ""insurance_237_005"", ""insurance_237_006"", ""insurance_237_007"", ""insurance_237_008"", ""insurance_237_009"", ""insurance_237_010"", ""insurance_237_011"", ""insurance_237_012"", ""insurance_237_013"", ""insurance_237_014"", ""insurance_237_015"", ""insurance_237_016"", ""insurance_237_017"", ""insurance_237_018"", ""insurance_237_019"", ""insurance_237_020"", ""insurance_237_021"", ""insurance_237_022"", ""insurance_237_023"", ""insurance_237_024"", ""insurance_237_025"", ""insurance_237_026"", ""insurance_237_027"", ""insurance_237_028"", ""insurance_237_029"", ""insurance_237_030"", ""insurance_237_031"", ""insurance_237_032"", ""insurance_237_033"", ""insurance_237_034"", ""insurance_237_035"", ""insurance_237_036"", ""insurance_237_037"", ""insurance_237_038"", ""insurance_237_039"", ""insurance_237_040"", ""insurance_237_041"", ""insurance_237_042"", ""insurance_237_043"", ""insurance_237_044"", ""insurance_237_045"", ""insurance_237_046"", ""insurance_237_047"", ""insurance_237_048"", ""insurance_237_049"", ""insurance_237_050"", ""insurance_237_051"", ""insurance_237_052"", ""insurance_237_053"", ""insurance_237_054"", ""insurance_237_055"", ""insurance_237_056"", ""insurance_237_057"", ""insurance_237_058"", ""insurance_237_059"", ""insurance_237_060"", ""insurance_237_061"", ""insurance_237_062"", ""insurance_237_063"", ""insurance_237_064"", ""insurance_237_065"", ""insurance_237_066"", ""insurance_237_067"", ""insurance_237_068"", ""insurance_237_069"", ""insurance_237_070"", ""insurance_237_071"", ""insurance_237_072"", ""insurance_237_073"", ""insurance_237_074"", ""insurance_237_075"", ""insurance_237_076"", ""insurance_237_077"", ""insurance_237_078"", ""insurance_237_079"", ""insurance_237_080"", ""insurance_237_081"", ""insurance_237_082"", ""insurance_237_083"", ""insurance_237_084"", ""insurance_237_085"", ""insurance_237_086"", ""insurance_237_087"", ""insurance_237_088"", ""insurance_237_089"", ""insurance_237_090"", ""insurance_237_091"", ""insurance_237_092"", ""insurance_237_093"", ""insurance_237_094"", ""insurance_237_095"", ""insurance_237_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Kasia speaking.How can i help you?"", ""Good afternoon. My name is Pinky Rose."", ""Alright miss Parker. How May I help you ma."", ""Yea....I am having issues trying to login into my account on your website."", ""oh!sorry about that Miss Pinky."", ""Not a problem mister Kasia."", ""what was the response when you try to login ma."", ""Incorrect username or passsword."", ""uh-oh! Okay ma."", ""whew! so complicated right?"", ""huh! not at all ma."", ""Okay good to hear that. I would be glad if can be resolved."", ""It will definitely be resolved ma."", ""It okay."", ""Which of the information are you sure is correct sir?"", ""oh! you mean?"", ""Username or passsword."", ""Okay. I am sure the Username is right."", ""Alright....good."", ""Thank you."", ""I will need you to give me the Username ma."", ""Ok. this is it, rosepinky at Rivertown."", ""Alright mister Pinky I would need to run a check on your account ma."", ""Alright mister Kasia."", ""few seconds please."", ""I am with you Kate."", ""Okay ma. please can i have your full name ma?"", ""You mean first and last name?"", ""Sure, yes ma."", ""Okay, Pinky Rose."", ""Please can you spell the last name."", ""Alright. R.o.s.e."", ""I will need your policy number too."", ""uh-oh! few seconds please, I will need to get my file folder."", ""No problem ma. take your time."", ""Sorry for taking time. I just moved into a new apartment."", ""wow!...that's cool."", ""Yea. this is it. one three three one four five six nine one."", ""I will repeat the numbers for confirmation ma."", ""Alright mister Kasia, go ahead."", ""one three three one four five six nine one."", ""That is right."", ""I am still working on your account please."", ""Thank you. Ma."", ""My pleasure mister Pinky."", ""good."", ""hold on ma. while I finalise my check."", ""No problem."", ""The Username is actually correct ma."", ""Bravo. good to hear that."", ""At this juncture Miss Pinky It's either I help you with the password recovery from the system over here............or."", ""Okay,...I am with you."", ""Or I will help you generate the password reset link and you finish it yourself."", ""uh-oh!"", ""Are you there ma?"", ""Yea...since I have you online. I would allow you help me recover the password from your system."", ""All good ma. I will need you to answer the following questions in the process of password recovery."", ""Okay."", ""a second ma."", ""um! oh okay."", ""Can i have your home address ma."", ""I will have to give you the old address right?"", ""It has to be the one you entered during registration ma."", ""Okay, One harvey circle, Macomb, Illinois. three five three two five three."", ""Okay. got it ma."", ""good."", ""Your phone number ma?"", ""five zero four two five one eight eight zero two."", ""if i am not mistaken...you said five zero four two five one eight eight zero two."", ""correct."", ""Okaym.lastly the last four digits of your social security number."", ""five three four one."", ""Got it."", ""Alright Ma."", ""A moment ma."", ""No problem. I am with you."", ""Please hold on ma while I actualize the operation."", ""-uh, okay."", ""uh-oh! done ma... password recovered successfully."", ""Oh! great one."", ""Yes ma...the password is a, y, one, five, three, X, y, z."", ""I am writing it down...a second please."", ""Okay, Ma... take your time."", ""Okay, i am reading it to you for confirmation. a, y, one, five, three, X, y, z."", ""correct ma."", ""good....yea."", ""So....you will be able to login to your account with this password now..."", ""Alright.....thanks."", ""Thereafter....you can now change it to a password of your choice."", ""oh! good....Thanks very much for your time."", ""You are always welcome Miss Pinky....As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?"", ""uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate."", ""Okay ma... good to hear that and thanks for your patronage ma."", ""You are welcome. Enjoy the rest of the day."", ""and you too ma."", ""Bye."", ""Bye ma.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
238,"{""dialogue_id"": ""238"", ""turns"": {""turn_id"": [""insurance_238_000"", ""insurance_238_001"", ""insurance_238_002"", ""insurance_238_003"", ""insurance_238_004"", ""insurance_238_005"", ""insurance_238_006"", ""insurance_238_007"", ""insurance_238_008"", ""insurance_238_009"", ""insurance_238_010"", ""insurance_238_011"", ""insurance_238_012"", ""insurance_238_013"", ""insurance_238_014"", ""insurance_238_015"", ""insurance_238_016"", ""insurance_238_017"", ""insurance_238_018"", ""insurance_238_019"", ""insurance_238_020"", ""insurance_238_021"", ""insurance_238_022"", ""insurance_238_023"", ""insurance_238_024"", ""insurance_238_025"", ""insurance_238_026"", ""insurance_238_027"", ""insurance_238_028"", ""insurance_238_029"", ""insurance_238_030"", ""insurance_238_031"", ""insurance_238_032"", ""insurance_238_033"", ""insurance_238_034"", ""insurance_238_035"", ""insurance_238_036"", ""insurance_238_037"", ""insurance_238_038"", ""insurance_238_039"", ""insurance_238_040"", ""insurance_238_041"", ""insurance_238_042"", ""insurance_238_043"", ""insurance_238_044"", ""insurance_238_045"", ""insurance_238_046"", ""insurance_238_047"", ""insurance_238_048"", ""insurance_238_049"", ""insurance_238_050"", ""insurance_238_051"", ""insurance_238_052"", ""insurance_238_053"", ""insurance_238_054"", ""insurance_238_055"", ""insurance_238_056"", ""insurance_238_057"", ""insurance_238_058"", ""insurance_238_059"", ""insurance_238_060"", ""insurance_238_061"", ""insurance_238_062"", ""insurance_238_063"", ""insurance_238_064"", ""insurance_238_065"", ""insurance_238_066"", ""insurance_238_067"", ""insurance_238_068"", ""insurance_238_069"", ""insurance_238_070"", ""insurance_238_071"", ""insurance_238_072"", ""insurance_238_073"", ""insurance_238_074"", ""insurance_238_075"", ""insurance_238_076"", ""insurance_238_077"", ""insurance_238_078"", ""insurance_238_079"", ""insurance_238_080"", ""insurance_238_081"", ""insurance_238_082"", ""insurance_238_083"", ""insurance_238_084"", ""insurance_238_085"", ""insurance_238_086"", ""insurance_238_087"", ""insurance_238_088"", ""insurance_238_089"", ""insurance_238_090"", ""insurance_238_091"", ""insurance_238_092"", ""insurance_238_093"", ""insurance_238_094"", ""insurance_238_095"", ""insurance_238_096"", ""insurance_238_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Cynthia speaking, how can I help you?"", ""Hi, I want to cancel my insurance plan."", ""Okay, yes I can help you. may I get your first name and your last name please?"", ""sure."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""let me have a glass of wine."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Eric Jonathan."", ""Thank you Eric Jonathan, just to confirm is jonanthan spelled J.o.n.a.n.t.h.a.n?"", ""No it is J.o.n.a.t.h.a.n."", ""Got that Sir."", ""Good."", ""To cancel your plan could you provide me your policy number?"", ""give me a moment. let me look for it."", ""Okay sir, take your time."", ""Four four nine two five one one two one."", ""Okay, let me repeat that back to you, Four four nine two five one one two?"", ""You missed a one."", ""-oh one more time please."", ""Four four nine two five one one two one."", ""Okay, Jonathan I got it now."", ""No problem ."", ""May I have your address?"", ""Sure. Cynthia."", ""And your zip code?"", ""Twenty five ST. Nicholas Avenue, California."", ""-oh very good. Okay, let me go ahead and update your address real quick, give me one second."", ""sure."", ""Thank you sir, your zip code sir?"", ""#huh, four two oh oh oh."", ""For confirmation sir, Twenty five ST. Nicholas Avenue, California, four two oh oh oh."", ""yeah, that's correct."", ""Next we need is your birth day."", ""sorry, I am not having birthday today."", ""[Laughter], it is the of date of your birth sir, we need that information to verify your identity."", ""okay I thought you were asking me to celebrate my birthday."", ""No worries sir."", ""Yep my date of birth is April sixteen, nineteen seventy four."", ""April sixteen, nineteen seventy four, #huh just a moment please."", ""Mhm."", ""Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?"", ""it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper."", ""Thank you for the info, sir. Would you mind telling is which company it is?"", ""Eh, can we just go ahead and cancel it? I.... don't have time to explain that much."", ""just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year."", ""okay."", ""Please #huh confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""That's no problem mister Jonathan."", ""That's good."", ""Alright. please hang on sir, I will proceed to cancel your plan in the system."", ""Yeah, sure."", ""Okay done. Your plan is now cancelled. is there anything I can help you with?"", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Jonathan I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is ericjonathansix at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Jonathan. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be October five I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Jonathan. If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been successful for me."", ""Great."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
239,"{""dialogue_id"": ""239"", ""turns"": {""turn_id"": [""insurance_239_000"", ""insurance_239_001"", ""insurance_239_002"", ""insurance_239_003"", ""insurance_239_004"", ""insurance_239_005"", ""insurance_239_006"", ""insurance_239_007"", ""insurance_239_008"", ""insurance_239_009"", ""insurance_239_010"", ""insurance_239_011"", ""insurance_239_012"", ""insurance_239_013"", ""insurance_239_014"", ""insurance_239_015"", ""insurance_239_016"", ""insurance_239_017"", ""insurance_239_018"", ""insurance_239_019"", ""insurance_239_020"", ""insurance_239_021"", ""insurance_239_022"", ""insurance_239_023"", ""insurance_239_024"", ""insurance_239_025"", ""insurance_239_026"", ""insurance_239_027"", ""insurance_239_028"", ""insurance_239_029"", ""insurance_239_030"", ""insurance_239_031"", ""insurance_239_032"", ""insurance_239_033"", ""insurance_239_034"", ""insurance_239_035"", ""insurance_239_036"", ""insurance_239_037"", ""insurance_239_038"", ""insurance_239_039"", ""insurance_239_040"", ""insurance_239_041"", ""insurance_239_042"", ""insurance_239_043"", ""insurance_239_044"", ""insurance_239_045"", ""insurance_239_046"", ""insurance_239_047"", ""insurance_239_048"", ""insurance_239_049"", ""insurance_239_050"", ""insurance_239_051"", ""insurance_239_052"", ""insurance_239_053"", ""insurance_239_054"", ""insurance_239_055"", ""insurance_239_056"", ""insurance_239_057"", ""insurance_239_058"", ""insurance_239_059"", ""insurance_239_060"", ""insurance_239_061"", ""insurance_239_062"", ""insurance_239_063"", ""insurance_239_064"", ""insurance_239_065"", ""insurance_239_066"", ""insurance_239_067"", ""insurance_239_068"", ""insurance_239_069"", ""insurance_239_070"", ""insurance_239_071"", ""insurance_239_072"", ""insurance_239_073"", ""insurance_239_074"", ""insurance_239_075"", ""insurance_239_076"", ""insurance_239_077"", ""insurance_239_078"", ""insurance_239_079"", ""insurance_239_080"", ""insurance_239_081"", ""insurance_239_082"", ""insurance_239_083"", ""insurance_239_084"", ""insurance_239_085"", ""insurance_239_086"", ""insurance_239_087"", ""insurance_239_088"", ""insurance_239_089"", ""insurance_239_090"", ""insurance_239_091"", ""insurance_239_092"", ""insurance_239_093"", ""insurance_239_094"", ""insurance_239_095"", ""insurance_239_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Hana speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could be of help to me to upgrade my current policy."", ""Okay, yes I can help you with any update. could I first get your name also with your policy number please?"", ""Sure, yes, not a problem."", ""That's fine, we can proceed from there sir."", ""just let me drop my pad a moment please."", ""That's no problem, I perfectly understand."", ""having an online course to attend to."", ""that great Sir."", ""Okay, you ready?"", ""Yes sir, proceed."", ""my name is Peter Lake."", ""Okay, I can address you as that right?"", ""#yep, very correct sir."", ""That's no problem mister Peter."", ""Relax."", ""Could you kindly help me with your policy number?"", ""#mhm I've got that right here with me, you ready?"", ""Yes sir."", ""three seven three five two two eight nine nine."", ""Okay, let me repeat that back to you, three seven three five two two eight nine nine?"", ""#oh very correct."", ""-oh one more time please."", ""three seven three five two two eight nine nine."", ""Okay, thank you Mr.Peter. I got it."", ""No problem ."", ""Okay, on your account sir."", ""Sure, good."", ""One second."", ""Okay."", ""#can I have access to the last four digit of your security number?"", ""sure."", ""#yep, ready?"", ""Ready?"", ""#oh ready."", ""Two three four one."", ""Got that."", ""Okay."", ""Verified."", ""I've had the same policy with your company for years and I will like to upgrade it."", ""#whao#awesome."", ""So how do I go about it sir?"", ""that's why am here to attend to your need."", ""#whew, awesome."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and seeking for the best upgrade."", ""We appreciate your business, so do you know which policy you would be interested in signing up for?"", ""sure one second. Sure I wrote it down, let me find it. Found it."", ""Take your time."", ""#yep here we go."", ""Okay sir waiting?"", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister Peter."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""So you mean the home complete that runs for two thousand dollars is far better than the home preferred I run?"", ""every plan is good, according to your ability sir."", ""-oh, that's right anyway."", ""Very correct sir."", ""Okay."", ""No problem, okay mister Peter, I'm glad to hear that sir."", ""#mhm information is power."", ""Yes sir, it is. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is peterlake at gmail dot com."", ""Got it, so easy enough."", ""I had always love a shorter email address ."", ""it save time for thinking as well."", ""You are right."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Peter Anything for our loyal customers. Was there anything else I could help you with this morning?"", ""As a matter of fact, i really enjoyed my conversation with you."", ""Thanks sir."", ""Could you tell me when my home preferred policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be September second, I could attach a copy to the email as well, if you would like to have the details sir?"", ""Yeah sure, that will be great."", ""No problem, is there anything else I can help you with?"", ""No sir., I think that covers it for now. I really appreciate all your help."", ""Oh #whao, my pleasure mister Peter. If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye thanks."", ""Thanks."", ""You are welcome."", ""Thanks.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
240,"{""dialogue_id"": ""240"", ""turns"": {""turn_id"": [""insurance_240_000"", ""insurance_240_001"", ""insurance_240_002"", ""insurance_240_003"", ""insurance_240_004"", ""insurance_240_005"", ""insurance_240_006"", ""insurance_240_007"", ""insurance_240_008"", ""insurance_240_009"", ""insurance_240_010"", ""insurance_240_011"", ""insurance_240_012"", ""insurance_240_013"", ""insurance_240_014"", ""insurance_240_015"", ""insurance_240_016"", ""insurance_240_017"", ""insurance_240_018"", ""insurance_240_019"", ""insurance_240_020"", ""insurance_240_021"", ""insurance_240_022"", ""insurance_240_023"", ""insurance_240_024"", ""insurance_240_025"", ""insurance_240_026"", ""insurance_240_027"", ""insurance_240_028"", ""insurance_240_029"", ""insurance_240_030"", ""insurance_240_031"", ""insurance_240_032"", ""insurance_240_033"", ""insurance_240_034"", ""insurance_240_035"", ""insurance_240_036"", ""insurance_240_037"", ""insurance_240_038"", ""insurance_240_039"", ""insurance_240_040"", ""insurance_240_041"", ""insurance_240_042"", ""insurance_240_043"", ""insurance_240_044"", ""insurance_240_045"", ""insurance_240_046"", ""insurance_240_047"", ""insurance_240_048"", ""insurance_240_049"", ""insurance_240_050"", ""insurance_240_051"", ""insurance_240_052"", ""insurance_240_053"", ""insurance_240_054"", ""insurance_240_055"", ""insurance_240_056"", ""insurance_240_057"", ""insurance_240_058"", ""insurance_240_059"", ""insurance_240_060"", ""insurance_240_061"", ""insurance_240_062"", ""insurance_240_063"", ""insurance_240_064"", ""insurance_240_065"", ""insurance_240_066"", ""insurance_240_067"", ""insurance_240_068"", ""insurance_240_069"", ""insurance_240_070"", ""insurance_240_071"", ""insurance_240_072"", ""insurance_240_073"", ""insurance_240_074"", ""insurance_240_075"", ""insurance_240_076"", ""insurance_240_077"", ""insurance_240_078"", ""insurance_240_079"", ""insurance_240_080"", ""insurance_240_081"", ""insurance_240_082"", ""insurance_240_083"", ""insurance_240_084"", ""insurance_240_085"", ""insurance_240_086"", ""insurance_240_087"", ""insurance_240_088"", ""insurance_240_089"", ""insurance_240_090"", ""insurance_240_091"", ""insurance_240_092"", ""insurance_240_093"", ""insurance_240_094"", ""insurance_240_095"", ""insurance_240_096"", ""insurance_240_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Dickie speaking, how can I help you?"", ""Hello, I want to reset my online account password."", ""Okay, yes I can help you. may I get your first name and your last name please?"", ""yep."", ""That's good."", ""one moment."", ""That's no problem, I understand."", ""let my glasses."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is White Barry."", ""Thank you mister White Barry, just to confirm is spelled B.a.r.r.y?"", ""#oh that very correct."", ""Okay Sir."", ""That's fine."", ""To reset your password could you provide me your policy number?"", ""just a minute. let me look for it."", ""That's no problem."", ""Three four two five one one two five six."", ""Okay, let me repeat that back to you, Three four two five one two five six?"", ""You missed a one."", ""-oh one more time please."", ""Three four two five one one two five six."", ""Okay, mister Barry i got it now."", "". No problem."", ""Alright. Could I get your old password?"", ""Sure."", ""Take your time."", ""Twenty two four oh one two two."", ""-oh very good. Okay, let me go ahead and update your old password quick, give me one second."", ""sure."", ""Okay. may I get the new password to reset your online account?"", ""#huh, just a moment."", ""okay."", ""yeah, the new code is five six four four right two nine."", ""Alright. just for confirmation, five six four four right nine."", ""sorry, you missed a two."", ""#oh gosh let me repeat it five six four four right two nine."", ""#huh that's correct."", ""Please confirm the reset password?"", ""Yes, I confirm to reset my online account password."", ""That's no problem mister Barry."", ""That's great."", ""Alright. Before I proceed to reset your password may I know the reason why you are resetting?"", ""it is, it just I found another user."", ""Thank you for the info, sir. Would you mind telling is who the user is?"", ""Eh, can we just go ahead and reset the password? I.... don't have time to explain that much."", ""just give me a minute."", ""okay."", ""Okay. Please hang on sir, I will proceed to reset your password in the system."", ""yeah, sure."", ""Okay done. Your password has been reset."", ""Wow! really that's good."", "". Yeah."", ""Yeah."", ""Alright. is there anything I can help you with?"", ""#huh, I had a few questions about homeowner 's policy. You offer that right?"", ""#Oh Yes, we offer that policy."", ""That's good."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Still checking through now."", ""No problem, okay mister Barry I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Yep, I would be delightful to do that, lets go ahead sir."", ""Okay, it is whitebarry at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Good."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Barry. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. just a second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be February seven, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Barry. If you have any further questions please do not draw back to relate it to me, okay?"", ""Great."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been wonderful for me."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
241,"{""dialogue_id"": ""241"", ""turns"": {""turn_id"": [""insurance_241_000"", ""insurance_241_001"", ""insurance_241_002"", ""insurance_241_003"", ""insurance_241_004"", ""insurance_241_005"", ""insurance_241_006"", ""insurance_241_007"", ""insurance_241_008"", ""insurance_241_009"", ""insurance_241_010"", ""insurance_241_011"", ""insurance_241_012"", ""insurance_241_013"", ""insurance_241_014"", ""insurance_241_015"", ""insurance_241_016"", ""insurance_241_017"", ""insurance_241_018"", ""insurance_241_019"", ""insurance_241_020"", ""insurance_241_021"", ""insurance_241_022"", ""insurance_241_023"", ""insurance_241_024"", ""insurance_241_025"", ""insurance_241_026"", ""insurance_241_027"", ""insurance_241_028"", ""insurance_241_029"", ""insurance_241_030"", ""insurance_241_031"", ""insurance_241_032"", ""insurance_241_033"", ""insurance_241_034"", ""insurance_241_035"", ""insurance_241_036"", ""insurance_241_037"", ""insurance_241_038"", ""insurance_241_039"", ""insurance_241_040"", ""insurance_241_041"", ""insurance_241_042"", ""insurance_241_043"", ""insurance_241_044"", ""insurance_241_045"", ""insurance_241_046"", ""insurance_241_047"", ""insurance_241_048"", ""insurance_241_049"", ""insurance_241_050"", ""insurance_241_051"", ""insurance_241_052"", ""insurance_241_053"", ""insurance_241_054"", ""insurance_241_055"", ""insurance_241_056"", ""insurance_241_057"", ""insurance_241_058"", ""insurance_241_059"", ""insurance_241_060"", ""insurance_241_061"", ""insurance_241_062"", ""insurance_241_063"", ""insurance_241_064"", ""insurance_241_065"", ""insurance_241_066"", ""insurance_241_067"", ""insurance_241_068"", ""insurance_241_069"", ""insurance_241_070"", ""insurance_241_071"", ""insurance_241_072"", ""insurance_241_073"", ""insurance_241_074"", ""insurance_241_075"", ""insurance_241_076"", ""insurance_241_077"", ""insurance_241_078"", ""insurance_241_079"", ""insurance_241_080"", ""insurance_241_081"", ""insurance_241_082"", ""insurance_241_083"", ""insurance_241_084"", ""insurance_241_085"", ""insurance_241_086"", ""insurance_241_087"", ""insurance_241_088"", ""insurance_241_089"", ""insurance_241_090"", ""insurance_241_091"", ""insurance_241_092"", ""insurance_241_093"", ""insurance_241_094"", ""insurance_241_095"", ""insurance_241_096"", ""insurance_241_097"", ""insurance_241_098"", ""insurance_241_099"", ""insurance_241_100"", ""insurance_241_101"", ""insurance_241_102"", ""insurance_241_103""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Welcome to Rivertown Insurance, my name is Marco, how can I help you?"", ""yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account."", ""Yes of course, I would be glad to help you with that ma."", ""I would appreciate it."", ""May I have your name and policy number ma?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment."", ""That's no problem. Take your time."", ""still on it pls."", ""(laughter) it's okay."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Jane Lewis."", ""Can I address you as Miss or mister please?"", ""(laughter) Mrs."", ""Okay mister Lewis, Is your fist name spelt J.a.n.e?"", ""Very good."", ""#Most misspelled my name as J.a.n.n.e, but you got it rightly."", ""No problem ."", ""Could you provide me with your policy number ma?"", ""#Yep I've got that right here, you ready?"", ""Yes Ma."", ""Seven nine three four two five one two four."", ""Okay, let me repeat that back to you, seven nine three four five one two four?"", ""You missed a two."", ""-oh one more time please."", ""seven nine three four two five one two four."", ""Okay, I got it now."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name please?"", ""Sure.Andrew."", ""And the last four digits of your social security number?"", ""Two seven two three."", ""-oh very good."", ""(laughter)."", ""Let me go ahead and process your request, give me one second."", ""#huh, here with you."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""I can see you are currently on a basic home policy and petcare basic. Is that right?"", ""Thats right."", ""Great."", ""I enjoy my plan so well. The only issue I have is the automatic billing."", ""We are sorry about that. I am presently working on it ma."", ""Thanks."", ""Few seconds please."", ""No problem. I am with you."", ""Going through your account I can see you subscribe for automatic billing."", ""I never opt-in for that. Can I opt- out?"", ""yes Ma. I am working on that please."", ""Alright. Thank you."", ""Few seconds please."", ""I am with you."", ""your request has been processed. Waiting for confirmation."", ""Oh wow.Thank you."", ""Yes mister Lewis. Waiting for confirmation ma."", ""Alright. I am patiently waiting."", ""thanks for the patience."", ""You welcome."", ""Your automatic billing has been successfully removed."", ""Wow, really?#huh."", ""Yes Ma."", ""Thanks for your time."", ""My pleasure, anything for our amazing customers."", ""."", ""Is there any other thing I can help you with ma?"", ""Yes pls. can I know the active plans on my account."", ""Few seconds please."", ""Thank you."", ""I am trying to get more information on your account."", ""you have two active plans. Basic home policy and petcare basic."", ""oh. Thanks."", ""I can see your basic home policy will expire tomorrow."", ""oh.really?"", ""Yes Ma. Waiting for confirmation ma."", ""please kindly activate to enjoy our services. You can also do well by upgrading your homeowner policy to a highier one."", ""oh! Do you mean I can upgrade my previous policy or I will register a new one."", ""Ma, you can easily upgrade your previous policy to a new money."", ""Wow, really?#huh."", ""yes ma."", ""I think I am in for that."", ""can I have your email, so that I can send you more information anout our services."", ""uh-huh that is thoughtful of you. Thank you."", ""My pleasure. I am here to give you the best services."", ""I appreciate."", ""may I have your email address please?"", ""sure.James. Few seconds please I just got a new email address."", ""Yes Ma."", ""I need to get my business card."", ""no problem take your time."", ""sorry for the break. I have it here. janelewis at yahoo dot com."", ""trying to sent the information immediately."", ""Yeah I got it."", ""Alright. Ma."", ""Thank you for your time."", ""you welcome ma. Is there anything I can help you with?"", ""#mhm I'm okay Thank you."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""-hun you too."", ""Awesome."", ""thank you."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
242,"{""dialogue_id"": ""242"", ""turns"": {""turn_id"": [""insurance_242_000"", ""insurance_242_001"", ""insurance_242_002"", ""insurance_242_003"", ""insurance_242_004"", ""insurance_242_005"", ""insurance_242_006"", ""insurance_242_007"", ""insurance_242_008"", ""insurance_242_009"", ""insurance_242_010"", ""insurance_242_011"", ""insurance_242_012"", ""insurance_242_013"", ""insurance_242_014"", ""insurance_242_015"", ""insurance_242_016"", ""insurance_242_017"", ""insurance_242_018"", ""insurance_242_019"", ""insurance_242_020"", ""insurance_242_021"", ""insurance_242_022"", ""insurance_242_023"", ""insurance_242_024"", ""insurance_242_025"", ""insurance_242_026"", ""insurance_242_027"", ""insurance_242_028"", ""insurance_242_029"", ""insurance_242_030"", ""insurance_242_031"", ""insurance_242_032"", ""insurance_242_033"", ""insurance_242_034"", ""insurance_242_035"", ""insurance_242_036"", ""insurance_242_037"", ""insurance_242_038"", ""insurance_242_039"", ""insurance_242_040"", ""insurance_242_041"", ""insurance_242_042"", ""insurance_242_043"", ""insurance_242_044"", ""insurance_242_045"", ""insurance_242_046"", ""insurance_242_047"", ""insurance_242_048"", ""insurance_242_049"", ""insurance_242_050"", ""insurance_242_051"", ""insurance_242_052"", ""insurance_242_053"", ""insurance_242_054"", ""insurance_242_055"", ""insurance_242_056"", ""insurance_242_057"", ""insurance_242_058"", ""insurance_242_059"", ""insurance_242_060"", ""insurance_242_061"", ""insurance_242_062"", ""insurance_242_063"", ""insurance_242_064"", ""insurance_242_065"", ""insurance_242_066"", ""insurance_242_067"", ""insurance_242_068"", ""insurance_242_069"", ""insurance_242_070"", ""insurance_242_071"", ""insurance_242_072"", ""insurance_242_073"", ""insurance_242_074"", ""insurance_242_075"", ""insurance_242_076"", ""insurance_242_077"", ""insurance_242_078"", ""insurance_242_079"", ""insurance_242_080"", ""insurance_242_081"", ""insurance_242_082"", ""insurance_242_083"", ""insurance_242_084"", ""insurance_242_085"", ""insurance_242_086"", ""insurance_242_087"", ""insurance_242_088"", ""insurance_242_089"", ""insurance_242_090"", ""insurance_242_091"", ""insurance_242_092"", ""insurance_242_093"", ""insurance_242_094"", ""insurance_242_095"", ""insurance_242_096"", ""insurance_242_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Becker speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I was wondering if you could help me to add up to my existing policy."", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""having many folders in my drawer."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Shaw Wesley."", ""Okay mister Shaw, can you spell your last name for me please?"", ""S.h.a.w."", ""Got that Sir."", ""Good."", ""Could you provide me with your policy number?"", ""#Yep I've got that right here, you ready?"", ""Yes sir."", ""Four nine three four two five one one one."", ""Okay, let me repeat that back to you, Four nine three four two five one one?"", ""You missed a one."", ""-oh one more time please."", ""Four nine three four two five one one one."", ""Okay, mister Shaw I got it now."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure.Bowen."", ""And the last four digits of your social security number?"", ""Three four seven two."", ""-oh very good. Okay, let me go ahead and update your last name real quick, give me one second."", ""sure."", ""One second sir on the account."", ""#huh, here with you."", ""Not a problem, I have that updated it with our current database right away. What else could I help you with today if you don't mind?"", ""yeah, I had a few questions about a universal life insurance policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop a universal life insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me draft that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We really appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Shoot I wrote it down, let me find it. Found it."", ""Take your time."", ""Nowaday very slow these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, yep, you got it mister Shaw."", ""Seemed the best option for me for now."", ""Yes sir, okay the annual premium for a universal life insurance policy would be one t thousand two hundred dollars per year."", ""Good."", ""This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy."", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Shaw I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is shawwesley at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Shaw. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be January third, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Shaw. If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been successful for me."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morningRivertown Insurance, this is Ashley speaking, how can i be of assist you?"", ""I subscribed to a policy with Rivertown and I think you are in a position to help me reset my password?"", ""#oh, yes I can be of help to you on any update. first I would like you to give me your full name also with your policy number please?"", ""#oh sure, I've got it with me here."", ""That's perfect, we can proceed right?"", ""a minute please."", ""It okay."", ""#would you mind, i did like to roundoff a chat with my laundry man in order to delivere my cloth."", ""i really wouldn't mind."", ""Okay, may we proceed now?"", ""Sure please, go on."", ""my name is Don Da-valley."", ""Alright mister Da-valley If am correct?"", ""#Um, sure you are."", ""That's okay sir."", ""-uh that's fine."", ""Could you help me with your policy number please?"", ""#mhm yeah, right away."", ""That's perfect."", ""let me call it out for you one six four three six one four two."", ""Alright, i will like to repeat that to you again, one six four three six one two four two?"", ""perfectly correct."", ""repeat it once more please."", ""one six four three six one two four one."", ""Alright, thank you mister Da-valley, hold on sir I am on your account."", ""not a problem."", ""One last thing, could you please verify your childhood girlfriend name for me please?"", ""Not a problem, Tanda."", ""One last thing please, can you send me the last four digits of your social security number?"", ""one two three four."", ""#whao, that's great."", ""awesome."", ""that's great."", ""Yeah, sure."", ""Not to bother, I have that updated for you. What other services of mine would you be needing?"", ""#Oh yeah, I need to reset my password?"", ""That's very possible sir."", ""Can i get your email please?"", ""That's wouldn't be a problem."", ""Can we proceed?"", ""sure."", ""i would like to get my glasses please give me a second."", ""you can take your time sir."", ""#are we good to go now?"", ""#sure please."", ""#yep it's dondavalley at yahoo dot com."", ""Got it right."", ""Awesome."", ""I did like to confirm it one more time please?"", ""no problem."", ""[Laughter] dondavalley at yahoo dot com."", ""Got it right."", ""I would send your verification code to your email."", ""I will really love that."", ""I'm right on it just a second please."", ""Do take your time please."", ""I got it."", ""could you please check your email to verify the code?"", ""#It just came in now."", ""What should i do with that?"", ""Click to verify the account."", ""Right on it."", ""take your time please."", ""verified."", ""Go to change my password."", ""#mhm finding it difficult to see."", ""it's right at the top corner."", ""#yep just saw it now."", ""Use a default password of eight nine two one."", ""On it please."", ""Settled."", ""One more thing, you have to set a new password for it."", ""I will do that straight away."", ""You kindly make it simple so you don't have a hard time remembering."", ""#yeah, you're totally right."", ""#yep always right."", ""please login in to your account with your username and new password."", ""#sure please."", ""My pleasure, mister Da-valley your password is rectified now sir."", ""Frankly speaking, I had a good time conversion with you."", ""It a pleasure sir."", ""Awesome."", ""Awesome it is."", ""mister Da-valley is there anything else you would like me to assist you with?"", ""Thanks a lot but none sir."", ""I'm still going through my account now."", ""Please take your time, is there anything else I can help you with from the account?"", ""No ma'am, I think that will be all for now. Thanks for your time."", ""Don't mention, it my ultimate pleasure mister Da-valley. If you have any further questions please don't hesitate to call me alright?"", ""Okay, i sure will."", ""Thank you for being a valued customer of Rivertown Insurance. Do enjoy the rest of your day!"", ""#Waow, you made my day ma'am."", ""it our duty to serve you better."", ""Thanks."", ""Thank you sir."", ""Bye bye."", ""Bye."", ""Bye Mr.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
244,"{""dialogue_id"": ""244"", ""turns"": {""turn_id"": [""insurance_244_000"", ""insurance_244_001"", ""insurance_244_002"", ""insurance_244_003"", ""insurance_244_004"", ""insurance_244_005"", ""insurance_244_006"", ""insurance_244_007"", ""insurance_244_008"", ""insurance_244_009"", ""insurance_244_010"", ""insurance_244_011"", ""insurance_244_012"", ""insurance_244_013"", ""insurance_244_014"", ""insurance_244_015"", ""insurance_244_016"", ""insurance_244_017"", ""insurance_244_018"", ""insurance_244_019"", ""insurance_244_020"", ""insurance_244_021"", ""insurance_244_022"", ""insurance_244_023"", ""insurance_244_024"", ""insurance_244_025"", ""insurance_244_026"", ""insurance_244_027"", ""insurance_244_028"", ""insurance_244_029"", ""insurance_244_030"", ""insurance_244_031"", ""insurance_244_032"", ""insurance_244_033"", ""insurance_244_034"", ""insurance_244_035"", ""insurance_244_036"", ""insurance_244_037"", ""insurance_244_038"", ""insurance_244_039"", ""insurance_244_040"", 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""insurance_244_084"", ""insurance_244_085"", ""insurance_244_086"", ""insurance_244_087"", ""insurance_244_088"", ""insurance_244_089"", ""insurance_244_090"", ""insurance_244_091"", ""insurance_244_092"", ""insurance_244_093"", ""insurance_244_094"", ""insurance_244_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Rhoda speaking, how can I help you?"", ""yes I have an already running policy Rivertown and i want to change my current plan and I was wondering if you can help me to solve my last name spelling issue?"", ""Okay, yes I can help you solve the problem."", ""#, awesome."", ""To start with can I request for your name ma."", ""just let me get to park wellone moment."", ""That's no problem, I understand better."", ""already drove out without my stereo set to receive calls."", ""that's not a problem at all ma."", ""Okay, here we go, already got a good place to park."", ""Yes sir, you can proceed."", ""my name is Jordan Clara."", ""Okay missus Clara. if am correct?"", ""am miss not married though."", ""#whao, good to know miss Clara."", ""OK.let's proceed from here."", ""Could you provide me with your policy number?"", ""#mhm I've got that right here with me, I had to save it on my phone contact that's the advantage of smart phone?"", ""#Uh, Technology as come to stay for our advantage."", ""Two nine three nine two three six eight two."", ""Okay, let me repeat that back to you, two nine three nine two three six eight two."", ""Very correct."", ""-oh one more time please."", ""Two nine three nine two three six eight two."", ""correct."", ""No problem ."", ""Okay, one last thing, could you please verify your favorite pet name for me please?"", ""Sure, even right here with me, his name is Skippy."", ""#whao, So lovely, can you also help me with the last four digits of your social security number ma'am?"", ""#Uh right away One four one two."", ""-huh good, right on your profile."", ""alright."", ""Right on your profile."", ""Ok."", ""Ma'am you are currently on Petcare basic which runs five hundred dollars per year."", ""yeah, I had a few questions about a Petcare advance policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an basic auto policy with you now and I have decided to upgrade it an advance insurance package."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Need clarity."", ""Yes sir. ."", ""."", ""Let me get it detailed for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in checking?"", ""so sure, you will help me upgrade it from your side?"", ""-oh, your service is our delight."", ""not to organized in the Morning thou, I even fogot my office key at home. ."", ""I completely understand, believe me."", ""Okay, okay, I know am on petcare basic if I'm not mistaken."", ""That's correct, great choice Miss Clara.and so far you want to upgrade it from here."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year.and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #mhm that's a good bit lower than what I've been paying annually, I will like to go with petcare preferred."", ""That's great."", ""#yep, how do go from here."", ""I'm right there with you. ."", ""Awesome ."", ""here to help you out."", ""Is there a way I can have access to your policies?"", ""#Uh -oh there is a way around it."", ""#Whao, interesting."", ""I will kindly request for your email?"", ""So with that I have access to the strategies?"", ""Sure, I would be happy to do that for you, proceed."", ""Okay, it is jordanclara at yahoo dot com."", ""Got it, easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""yours is still very good and short?"", ""you finally made me like my email."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds awesome."", ""My pleasure, Miss Clara Anything for our loyal customers. Was there anything else I could help you with this morning?"", ""As a matter of fact, you have made my day."", ""#whew, happy to hear that."", ""Could you tell me when my petcare basic policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be second of February, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, that true i remembered that day, I enroll for a course then."", ""Beautiful Ma, is there anything else I can help you with this morning?"", ""No ma'ma, I think that covers it for now."", ""Thats great."", ""Thanks for you do today."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#whew, thanks for putting me through."", ""We are always here to serve you better sir."", ""Thank you, Bye."", ""Bye Bye."", ""Thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
245,"{""dialogue_id"": ""245"", ""turns"": {""turn_id"": [""insurance_245_000"", ""insurance_245_001"", ""insurance_245_002"", ""insurance_245_003"", ""insurance_245_004"", ""insurance_245_005"", ""insurance_245_006"", ""insurance_245_007"", ""insurance_245_008"", ""insurance_245_009"", ""insurance_245_010"", ""insurance_245_011"", ""insurance_245_012"", ""insurance_245_013"", ""insurance_245_014"", ""insurance_245_015"", ""insurance_245_016"", ""insurance_245_017"", ""insurance_245_018"", ""insurance_245_019"", ""insurance_245_020"", ""insurance_245_021"", ""insurance_245_022"", ""insurance_245_023"", ""insurance_245_024"", ""insurance_245_025"", ""insurance_245_026"", ""insurance_245_027"", ""insurance_245_028"", ""insurance_245_029"", ""insurance_245_030"", ""insurance_245_031"", ""insurance_245_032"", ""insurance_245_033"", ""insurance_245_034"", ""insurance_245_035"", ""insurance_245_036"", ""insurance_245_037"", ""insurance_245_038"", ""insurance_245_039"", ""insurance_245_040"", ""insurance_245_041"", ""insurance_245_042"", ""insurance_245_043"", ""insurance_245_044"", ""insurance_245_045"", ""insurance_245_046"", ""insurance_245_047"", ""insurance_245_048"", ""insurance_245_049"", ""insurance_245_050"", ""insurance_245_051"", ""insurance_245_052"", ""insurance_245_053"", ""insurance_245_054"", ""insurance_245_055"", ""insurance_245_056"", ""insurance_245_057"", ""insurance_245_058"", ""insurance_245_059"", ""insurance_245_060"", ""insurance_245_061"", ""insurance_245_062"", ""insurance_245_063"", ""insurance_245_064"", ""insurance_245_065"", ""insurance_245_066"", ""insurance_245_067"", ""insurance_245_068"", ""insurance_245_069"", ""insurance_245_070"", ""insurance_245_071"", ""insurance_245_072"", ""insurance_245_073"", ""insurance_245_074"", ""insurance_245_075"", ""insurance_245_076"", ""insurance_245_077"", ""insurance_245_078"", ""insurance_245_079"", ""insurance_245_080"", ""insurance_245_081"", ""insurance_245_082"", ""insurance_245_083"", ""insurance_245_084"", ""insurance_245_085"", ""insurance_245_086"", ""insurance_245_087"", ""insurance_245_088"", ""insurance_245_089"", ""insurance_245_090"", ""insurance_245_091"", ""insurance_245_092"", ""insurance_245_093"", ""insurance_245_094"", ""insurance_245_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Brown speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could help me verify the expiring date of my current policy."", ""Okay, yes I can help you with any update. could I first get your name also with your policy number please?"", ""Sure, yes, I've got it."", ""That's fine."", ""just let me get to sit comfortably one moment."", ""That's no problem, I perfectly understand."", ""age is not by our time."", ""that what consistent growth can bring to us."", ""Okay, you ready?"", ""Yes sir, proceed."", ""my name is James Jude."", ""Okay mister Jude?"", ""you got it right."", ""That's no problem mister Jude."", ""Take your time."", ""Could you help provide your with your policy number?"", ""#huh, I've got that right here with me, you ready?"", ""Yes ma."", ""Two eight three three three two three eight one."", ""Okay, let me repeat that back to you, two eight three three three two three eight one?"", ""#yep, correct."", ""On it."", ""That's awesome."", ""Miss Vera right in your account."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Lake."", ""And the last four digits of your social security number?"", ""Two six two eight."", ""One second."", ""sure."", ""Just to verify, you said your full name is James Jude?"", ""That's correct."", ""On it."", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you and I want d date for the renewal."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Hold on, on it sir."", ""I subscribed to your complete auto?"", ""-oh, clearly stated here."", ""sure I once wrote it down, but could not find it."", ""That's is not a problem sir."", ""Forget things so early now imagine?"", ""I completely understand, believe me."", ""Okay, okay, it's a complete auto which runs for two thousand dollars per year."", ""That's great sir."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for that particular amount."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay Miss Vera I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is jamesjude at gmail dot com."", ""Got it, so easy enough."", ""Awesome."", ""easy one to remember?"", ""Yes of course."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Jude. Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line for many minutes now."", ""That's not a problem sir."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be September second, I could attach a copy to the email as well?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""I Believed I have been able to do justice to your request sir?"", ""Yes, you did."", ""Thank you for being a valued customer of Rivertown Insurance."", ""#whao I really appreciate you time."", ""Thank you."", ""Thank you bye."", ""Bye bye mister Jude."", ""Thanks so much.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
246,"{""dialogue_id"": ""246"", ""turns"": {""turn_id"": [""insurance_246_000"", ""insurance_246_001"", ""insurance_246_002"", ""insurance_246_003"", ""insurance_246_004"", ""insurance_246_005"", ""insurance_246_006"", ""insurance_246_007"", ""insurance_246_008"", ""insurance_246_009"", ""insurance_246_010"", ""insurance_246_011"", ""insurance_246_012"", ""insurance_246_013"", ""insurance_246_014"", ""insurance_246_015"", ""insurance_246_016"", ""insurance_246_017"", ""insurance_246_018"", ""insurance_246_019"", ""insurance_246_020"", ""insurance_246_021"", ""insurance_246_022"", ""insurance_246_023"", ""insurance_246_024"", ""insurance_246_025"", ""insurance_246_026"", ""insurance_246_027"", ""insurance_246_028"", ""insurance_246_029"", ""insurance_246_030"", ""insurance_246_031"", ""insurance_246_032"", ""insurance_246_033"", ""insurance_246_034"", ""insurance_246_035"", ""insurance_246_036"", ""insurance_246_037"", ""insurance_246_038"", ""insurance_246_039"", ""insurance_246_040"", ""insurance_246_041"", ""insurance_246_042"", ""insurance_246_043"", ""insurance_246_044"", ""insurance_246_045"", ""insurance_246_046"", ""insurance_246_047"", ""insurance_246_048"", ""insurance_246_049"", ""insurance_246_050"", ""insurance_246_051"", ""insurance_246_052"", ""insurance_246_053"", ""insurance_246_054"", ""insurance_246_055"", ""insurance_246_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Dan. How may I help you?"", ""#Uh, yes. I want to add my son to my auto insurance plan."", ""No problem, sir. Do you have your account number handy?"", ""Yes. It's seven four seven nine, no I'm sorry seven three four."", ""#Um I believe you're looking at the wrong, I mean, I think that's your policy number. Your account number starts with an m."", ""I'm not seeing that. Are you sure it starts with an m?"", ""Yes, sir. Since I think you're looking at the policy, do you see a number in the bottom left corner?"", ""Oh, yeah. M eight four two one six."", ""Perfect. And you're George Adkins?"", ""Yes."", ""Could you please verify your full address for me, address, city and state?"", ""Eight four two Lily Lane, West Mulberry, New York."", ""Thank you. So mister Adkins, you're looking to add a dependent to your auto plan. How old is your son?"", ""Uh, he's sixteen, no, seventeen."", ""His name?"", ""Joshua."", ""Joshua Adkins. Does he have a middle name or initial?"", ""L as in Larry."", ""And his date of birth?"", ""August seventh two thousand four."", ""So, he'll be eighteen this year in August?"", ""Right."", ""Is he a student?"", ""Yes he starts university in the fall."", ""Great! Congratulations!"", ""Yes, he's a good kid. He's going to major in engineering."", ""Then he's smart, too."", ""Four point oh average and graduated with honors."", ""That's good to know. He'll qualify for our good student discount."", ""Good student discount? Uh, what's a good student discount get me?"", ""As long as he maintains a three point oh average and you provide proof of grades each semester, we lower your premium by fifteen percent."", ""Oh, I didn't know that. Are there other discounts available?"", ""If he took a driver's education course or defensive driving class, he might qualify for a discount. Oh, and if he has his own vehicle and you'll be adding that to the policy, of course you'll qualify for our multi-vehicle discount."", ""No. I'll just be adding him as an additional driver of my car right now."", ""No problem. If or when he gets his own car, we can add it to your plan and get you that discount. Well, as long as he's living with you?"", ""Cool. He'll be living at home for now."", ""Great. Even if he goes away to college, your agent can let you know if he can stay on your policy or will need one of his own."", ""So, what do you need from me to add him?"", ""I have the basic information. We'll just need a copy of his driver's license, and, like I said, to get the good student discount, we'll need a copy of his report card or transcript."", ""Do I have to take that to my agent?"", ""You can do that, or you can scan it and email it."", ""Oh, good. Because we're getting ready to go on vacation and I really don't have time to stop by."", ""I hope you're going someplace exciting. Or maybe you'd prefer relaxing to exciting."", ""A little of both."", ""Let me give you my email address and you can send it directly to me. I'll make sure it gets processed today."", ""Oh, thank you."", ""No problem. My email is Dan dot Jones at Mercury dot com. And if you'll just put your name or account number in the subject line, that will help me out."", ""Okay. I'll get that to you as soon as I hang up."", ""One last thing, I forgot to ask you. Does your son have any health issues?"", ""No. Perfect health. He was on the track team."", ""Excellent! So I'll add a note that he is healthy and doesn't have any history of illness. So, that's it. We're good to go."", ""And then I'll get confirmation of his addition and any change to my premium?"", ""Yes, sir. I'll include that information in my return email. We can just add that to your monthly billing and we'll pro-rate it for this month."", ""Good deal."", ""If there are no other questions, I hope you have a great vacation and thank you for being a valued Mercury customer."", ""No other questions from me. Thanks for your help, Dan."", ""Any time, mister Adkins. Take care.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
247,"{""dialogue_id"": ""247"", ""turns"": {""turn_id"": [""insurance_247_000"", ""insurance_247_001"", ""insurance_247_002"", ""insurance_247_003"", ""insurance_247_004"", ""insurance_247_005"", ""insurance_247_006"", ""insurance_247_007"", ""insurance_247_008"", ""insurance_247_009"", ""insurance_247_010"", ""insurance_247_011"", ""insurance_247_012"", ""insurance_247_013"", ""insurance_247_014"", ""insurance_247_015"", ""insurance_247_016"", ""insurance_247_017"", ""insurance_247_018"", ""insurance_247_019"", ""insurance_247_020"", ""insurance_247_021"", ""insurance_247_022"", ""insurance_247_023"", ""insurance_247_024"", ""insurance_247_025"", ""insurance_247_026"", ""insurance_247_027"", ""insurance_247_028"", ""insurance_247_029"", ""insurance_247_030"", ""insurance_247_031"", ""insurance_247_032"", ""insurance_247_033"", ""insurance_247_034"", ""insurance_247_035"", ""insurance_247_036"", ""insurance_247_037"", ""insurance_247_038"", ""insurance_247_039"", ""insurance_247_040"", ""insurance_247_041"", ""insurance_247_042"", ""insurance_247_043"", ""insurance_247_044"", ""insurance_247_045"", ""insurance_247_046"", ""insurance_247_047"", ""insurance_247_048"", ""insurance_247_049"", ""insurance_247_050"", ""insurance_247_051"", ""insurance_247_052"", ""insurance_247_053"", ""insurance_247_054"", ""insurance_247_055"", ""insurance_247_056"", ""insurance_247_057"", ""insurance_247_058"", ""insurance_247_059"", ""insurance_247_060"", ""insurance_247_061"", ""insurance_247_062"", ""insurance_247_063"", ""insurance_247_064"", ""insurance_247_065"", ""insurance_247_066"", ""insurance_247_067"", ""insurance_247_068"", ""insurance_247_069"", ""insurance_247_070"", ""insurance_247_071"", ""insurance_247_072"", ""insurance_247_073"", ""insurance_247_074"", ""insurance_247_075"", ""insurance_247_076"", ""insurance_247_077"", ""insurance_247_078"", ""insurance_247_079"", ""insurance_247_080"", ""insurance_247_081"", ""insurance_247_082"", ""insurance_247_083"", ""insurance_247_084"", ""insurance_247_085"", ""insurance_247_086"", ""insurance_247_087"", ""insurance_247_088"", ""insurance_247_089"", ""insurance_247_090"", ""insurance_247_091"", ""insurance_247_092"", ""insurance_247_093"", ""insurance_247_094"", ""insurance_247_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Lizzy speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could be of help to me make some changes on my name."", ""Okay, yes I can help you with any update. could I first get your name also with your policy number please?"", ""Sure, yes, I've got it here one second."", ""That's fine."", ""just let me get my self ready."", ""That's no problem, take your time."", ""Getting my document ready."", ""You have your time sir."", ""Okay, you ready?"", ""Yes sir, proceed."", ""my name is Osteen stone."", ""Okay mister Stone, I don't mind you spelling your first?"", ""S.t.o.n e. I think it is misspelled on my account as s.t.o n.n.e."", ""That's no problem mister Stone, I will be glad to correct that for you just give me few seconds to check your account."", ""Relax."", ""Could you please help me with your policy number?"", ""Right here."", ""Yes sir."", ""Three seven three five two two eight nine two."", ""Okay, let me repeat that back you three seven three five two two eight nine."", ""You missed a two."", ""-oh one more time please."", ""three seven three five two two eight nine two."", ""Okay, thank you mister Stone. I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure."", ""And the last four digits of your social security number?"", ""Six one seven eight."", ""-huh pretty good. Okay, let me go ahead and update your last name real quick, give me three second."", ""sure."", ""Just to verify, you said it should be O.s.t.e.e.n?"", ""That's correct."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Laughter."", ""Yes sir."", ""."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in signing up for?"", ""sure one second. Sure I wrote it down, let me find it. Found it."", ""Take your time."", ""Slow as molasses these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice Mr.Stone."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Stone I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is osteenstone at gmail dot com."", ""Got it, so easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that same mistake, don't we?"", ""You live, to learn everyday, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, Mr.stone. Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure Mr.Stone If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye."", ""Thanks."", ""You are welcome.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
248,"{""dialogue_id"": ""248"", ""turns"": {""turn_id"": [""insurance_248_000"", ""insurance_248_001"", ""insurance_248_002"", ""insurance_248_003"", ""insurance_248_004"", ""insurance_248_005"", ""insurance_248_006"", ""insurance_248_007"", ""insurance_248_008"", ""insurance_248_009"", ""insurance_248_010"", ""insurance_248_011"", ""insurance_248_012"", ""insurance_248_013"", ""insurance_248_014"", ""insurance_248_015"", ""insurance_248_016"", ""insurance_248_017"", ""insurance_248_018"", ""insurance_248_019"", ""insurance_248_020"", ""insurance_248_021"", ""insurance_248_022"", ""insurance_248_023"", ""insurance_248_024"", ""insurance_248_025"", ""insurance_248_026"", ""insurance_248_027"", ""insurance_248_028"", ""insurance_248_029"", ""insurance_248_030"", ""insurance_248_031"", ""insurance_248_032"", ""insurance_248_033"", ""insurance_248_034"", ""insurance_248_035"", ""insurance_248_036"", ""insurance_248_037"", ""insurance_248_038"", ""insurance_248_039"", ""insurance_248_040"", ""insurance_248_041"", ""insurance_248_042"", ""insurance_248_043"", ""insurance_248_044"", ""insurance_248_045"", ""insurance_248_046"", ""insurance_248_047"", ""insurance_248_048"", ""insurance_248_049"", ""insurance_248_050"", ""insurance_248_051"", ""insurance_248_052"", ""insurance_248_053"", ""insurance_248_054"", ""insurance_248_055"", ""insurance_248_056"", ""insurance_248_057"", ""insurance_248_058"", ""insurance_248_059"", ""insurance_248_060"", ""insurance_248_061"", ""insurance_248_062"", ""insurance_248_063"", ""insurance_248_064"", ""insurance_248_065"", ""insurance_248_066"", ""insurance_248_067"", ""insurance_248_068"", ""insurance_248_069"", ""insurance_248_070"", ""insurance_248_071"", ""insurance_248_072"", ""insurance_248_073"", ""insurance_248_074"", ""insurance_248_075"", ""insurance_248_076"", ""insurance_248_077"", ""insurance_248_078"", ""insurance_248_079"", ""insurance_248_080"", ""insurance_248_081"", ""insurance_248_082"", ""insurance_248_083"", ""insurance_248_084"", ""insurance_248_085"", ""insurance_248_086"", ""insurance_248_087"", ""insurance_248_088"", ""insurance_248_089"", ""insurance_248_090"", ""insurance_248_091"", ""insurance_248_092"", ""insurance_248_093"", ""insurance_248_094"", ""insurance_248_095"", ""insurance_248_096"", ""insurance_248_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Alonzo speaking, how can I be of service to you?"", ""yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?"", ""Sure, yes I can help you with any update. first could you get me your full name also with your policy number please?"", ""#Oh sure, I've got it right here with me."", ""#whaow nice, we can proceed from there."", ""Just a moment."", ""Sure, take your time miss."", ""#let me roundoff a conversation with my laundry guy in order to delivere my cloth."", ""#oh, sure you can take your time."", ""Perfect, you ready?"", ""Sure ready miss, go on."", ""my name is Michelle moris."", ""Okay Miss Moris If am not mistaken?"", ""#Um, it's okay."", ""That's no problem miss."", ""Could you help me with your policy number?"", ""#mhm, i have it right here."", ""#mhm I've got that right here."", ""Beautiful."", ""Let me call it for you two six four one six six three nine one."", ""Okay, let me repeat that back to you, two six four one six six three nine one?"", ""Correct."", ""One more time please."", ""two six four one six six three nine one."", ""Okay, thank you Miss Moris, hold on am on your account."", ""its fine."", ""Okay, one last thing, could you please verify your pet name for me please?"", ""#Oh, yes Rubby."", ""One last thing please, the last six digits of your social security number?"", ""seven five five three eight four."", ""#oh, that's awesome."", ""yeah."", ""Very good miss."", ""Beautiful."", ""Not a problem, I have that updated for you. What else shouId i help you with?"", ""yeah, I will like to reset my password?"", ""Very possible miss."", ""Can I have your email please?"", ""That's wouldn't be an issue."", ""Do you mind if we proceed?"", ""Not at all."", ""let me get my glasses."", ""Take your time miss."", ""#here we go."", ""#Ok."", ""#yep it's michellemoris at yahoo dot com."", ""Got it right."", ""Okay."", ""I would like to confirm it one more time."", ""that's okay, here we go."", ""Michelle moris at yahoo dot com."", ""Got it."", ""I will send your verification code to your email."", ""I will appreciate that a lot."", ""I am on it just a second."", ""Alright."", ""I'm good."", ""You should have the verification code on your email now, please check."", ""#yeah it just came in now."", ""What should I do with that?"", ""click to verify the account."", ""Done."", ""Great!"", ""Verified."", ""Go to change my password."", ""#mhm finding it difficult to see on the account."", ""#mhm it's right at the top right corner."", ""It just got in now."", ""Use a default password of two two four two."", ""done already miss."", ""Done that."", ""Set a new password for it."", ""Okay doing that right away."", ""kindly simplify it so you can remember."", ""Okay, doing that."", ""Great."", ""Kindly login into your account with your username and new password."", ""#oh Okay."", ""My pleasure, Miss Moris your password is rectified now ma'am."", ""To be honest, I enjoyed my conversion with you."", ""Awesome."", ""Great."", ""thanks."", ""Miss Moris is there anything I can help you with?"", ""Not at all miss."", ""Checking through my account now."", ""No problem, is there anything else I can help you with from the account?"", ""No miss, I think that covers it for now. I really appreciate all your help."", ""Oh, my pleasure miss Moris If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your evening!"", ""#mhm, you have made my day today miss."", ""#whew, that is the reason we are here to serve you better."", ""Thank you."", ""Thank your miss."", ""Bye."", ""Bye bye miss."", ""Thanks bye too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
249,"{""dialogue_id"": ""249"", ""turns"": {""turn_id"": [""insurance_249_000"", ""insurance_249_001"", ""insurance_249_002"", ""insurance_249_003"", ""insurance_249_004"", ""insurance_249_005"", ""insurance_249_006"", ""insurance_249_007"", ""insurance_249_008"", ""insurance_249_009"", ""insurance_249_010"", ""insurance_249_011"", ""insurance_249_012"", ""insurance_249_013"", ""insurance_249_014"", ""insurance_249_015"", ""insurance_249_016"", ""insurance_249_017"", ""insurance_249_018"", ""insurance_249_019"", ""insurance_249_020"", ""insurance_249_021"", ""insurance_249_022"", ""insurance_249_023"", ""insurance_249_024"", ""insurance_249_025"", ""insurance_249_026"", ""insurance_249_027"", ""insurance_249_028"", ""insurance_249_029"", ""insurance_249_030"", ""insurance_249_031"", ""insurance_249_032"", ""insurance_249_033"", ""insurance_249_034"", ""insurance_249_035"", ""insurance_249_036"", ""insurance_249_037"", ""insurance_249_038"", ""insurance_249_039"", ""insurance_249_040"", ""insurance_249_041"", ""insurance_249_042"", ""insurance_249_043"", ""insurance_249_044"", ""insurance_249_045"", ""insurance_249_046"", ""insurance_249_047"", ""insurance_249_048"", ""insurance_249_049"", ""insurance_249_050"", ""insurance_249_051"", ""insurance_249_052"", ""insurance_249_053"", ""insurance_249_054"", ""insurance_249_055"", ""insurance_249_056"", ""insurance_249_057"", ""insurance_249_058"", ""insurance_249_059"", ""insurance_249_060"", ""insurance_249_061"", ""insurance_249_062"", ""insurance_249_063"", ""insurance_249_064"", ""insurance_249_065"", ""insurance_249_066"", ""insurance_249_067"", ""insurance_249_068"", ""insurance_249_069"", ""insurance_249_070"", ""insurance_249_071"", ""insurance_249_072"", ""insurance_249_073"", ""insurance_249_074"", ""insurance_249_075"", ""insurance_249_076"", ""insurance_249_077"", ""insurance_249_078"", ""insurance_249_079"", ""insurance_249_080"", ""insurance_249_081"", ""insurance_249_082"", ""insurance_249_083"", ""insurance_249_084"", ""insurance_249_085"", ""insurance_249_086"", ""insurance_249_087"", ""insurance_249_088"", ""insurance_249_089"", ""insurance_249_090"", ""insurance_249_091"", ""insurance_249_092"", ""insurance_249_093""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Leslie speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could help me."", ""Okay, yes I can help you with any update. could I first get your name also with your policy number please?"", ""Sure, yes, I've got it with me."", ""That's fine, we can proceed from there."", ""just let me get my glasses one moment."", ""That's no problem, I perfectly understand."", ""Getting older everyday."", ""that what consistent growth can bring to us."", ""Okay, you ready?"", ""Yes sir, proceed."", ""my name is James Benson."", ""Okay mister Benson, I don't mind you spelling your last name?"", ""B.e.n.s.o.n. I think it is misspelled on my account though."", ""That's no problem mister Benson, I will be glad to correct that for you just give me three seconds to find your account."", ""Take your time."", ""Could you help provide your with your policy number?"", ""#mhm I've got that right here with me, you ready?"", ""Yes sir."", ""Two Eight three four two three eight two."", ""Okay, let me repeat that back to you, two eight three four two three eight two?"", ""You missed a three."", ""-oh one more time please."", ""Two Eight three four two three eight two three."", ""Okay, thank you mister Benson. I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Jark."", ""And the last four digits of your social security number?"", ""Two six two seven."", ""-huh pretty good. Okay, let me go ahead and update your last name real quick, give me two second."", ""sure."", ""Just to verify, you said it should be B.e.n.s.o.n.?"", ""That's correct, no e."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me pull that up for you."", ""No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Shoot I wrote it down, let me find it. Found it."", ""Take your time."", ""Slow as molasses these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister Benson."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Benson I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is jamesbenson at gmail dot com."", ""Got it, so easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that same mistake, don't we?"", ""You live, to learn everyday, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Benson. Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Benson. If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
250,"{""dialogue_id"": ""250"", ""turns"": {""turn_id"": [""insurance_250_000"", ""insurance_250_001"", ""insurance_250_002"", ""insurance_250_003"", ""insurance_250_004"", ""insurance_250_005"", ""insurance_250_006"", ""insurance_250_007"", ""insurance_250_008"", ""insurance_250_009"", ""insurance_250_010"", ""insurance_250_011"", ""insurance_250_012"", ""insurance_250_013"", ""insurance_250_014"", ""insurance_250_015"", ""insurance_250_016"", ""insurance_250_017"", ""insurance_250_018"", ""insurance_250_019"", ""insurance_250_020"", ""insurance_250_021"", ""insurance_250_022"", ""insurance_250_023"", ""insurance_250_024"", ""insurance_250_025"", ""insurance_250_026"", ""insurance_250_027"", ""insurance_250_028"", ""insurance_250_029"", ""insurance_250_030"", ""insurance_250_031"", ""insurance_250_032"", ""insurance_250_033"", ""insurance_250_034"", ""insurance_250_035"", ""insurance_250_036"", ""insurance_250_037"", ""insurance_250_038"", ""insurance_250_039"", ""insurance_250_040"", ""insurance_250_041"", ""insurance_250_042"", ""insurance_250_043"", ""insurance_250_044"", ""insurance_250_045"", ""insurance_250_046"", ""insurance_250_047"", ""insurance_250_048"", ""insurance_250_049"", ""insurance_250_050"", ""insurance_250_051"", ""insurance_250_052"", ""insurance_250_053"", ""insurance_250_054"", ""insurance_250_055"", ""insurance_250_056"", ""insurance_250_057"", ""insurance_250_058"", ""insurance_250_059"", ""insurance_250_060"", ""insurance_250_061"", ""insurance_250_062"", ""insurance_250_063"", ""insurance_250_064"", ""insurance_250_065"", ""insurance_250_066"", ""insurance_250_067"", ""insurance_250_068"", ""insurance_250_069"", ""insurance_250_070"", ""insurance_250_071"", ""insurance_250_072"", ""insurance_250_073"", ""insurance_250_074"", ""insurance_250_075"", ""insurance_250_076"", ""insurance_250_077"", ""insurance_250_078"", ""insurance_250_079"", ""insurance_250_080"", ""insurance_250_081"", ""insurance_250_082"", ""insurance_250_083"", ""insurance_250_084"", ""insurance_250_085"", ""insurance_250_086"", ""insurance_250_087"", ""insurance_250_088"", ""insurance_250_089"", ""insurance_250_090"", ""insurance_250_091"", ""insurance_250_092"", ""insurance_250_093"", ""insurance_250_094"", ""insurance_250_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Rose speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could help me verify the expiring date of my current policy."", ""Okay, yes I can help you with any update. could I first get your name also with your policy number please?"", ""Sure, yes, I've got it."", ""That's fine."", ""just let me get to sit comfortably one moment."", ""That's no problem, I perfectly understand."", ""Getting older everyday."", ""that what consistent growth can bring to us."", ""Okay, you ready?"", ""Yes sir, proceed."", ""my name is Thomas Vera."", ""Okay Miss Vera?"", ""you got it right."", ""That's no problem miss Vera."", ""Take your time."", ""Could you help provide your with your policy number?"", ""#huh, I've got that right here with me, you ready?"", ""Yes ma."", ""Two eight three three three two three eight two."", ""Okay, let me repeat that back to you, two eight three three three two three eight two?"", ""#yep, correct."", ""On it."", ""That's awesome."", ""Miss Vera right in your account."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Lake."", ""And the last four digits of your social security number?"", ""Two six two eight."", ""One second."", ""sure."", ""Just to verify, you said your full name is Thomas Vera?"", ""That's correct."", ""On it."", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you and I want d date for the renewal."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Hold on, on it ma."", ""I subscribed to your complete auto?"", ""-oh, clearly stated here."", ""sure I once wrote it down, but could not find it."", ""That's is not a problem ma."", ""Forget things so early now imagine?"", ""I completely understand, believe me."", ""Okay, okay, it's a complete auto which runs for two thousand dollars per year."", ""That's great ma."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for that particular amount."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay Miss Vera I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is thomasvera at gmail dot com."", ""Got it, so easy enough."", ""Awesome."", ""easy one to remember?"", ""Yes of course."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, Miss Vera. Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line for many minutes now."", ""That's not a problem ma."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be February first, I could attach a copy to the email as well?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""I Believed I have been able to do justice to your request ma?"", ""Yes, you did."", ""Thank you for being a valued customer of Rivertown Insurance."", ""#whao I really appreciate you time."", ""Thank you."", ""Thank you bye."", ""Bye bye miss Vera."", ""Thanks so much.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
251,"{""dialogue_id"": ""251"", ""turns"": {""turn_id"": [""insurance_251_000"", ""insurance_251_001"", ""insurance_251_002"", ""insurance_251_003"", ""insurance_251_004"", ""insurance_251_005"", ""insurance_251_006"", ""insurance_251_007"", ""insurance_251_008"", ""insurance_251_009"", ""insurance_251_010"", ""insurance_251_011"", ""insurance_251_012"", ""insurance_251_013"", ""insurance_251_014"", ""insurance_251_015"", ""insurance_251_016"", ""insurance_251_017"", ""insurance_251_018"", ""insurance_251_019"", ""insurance_251_020"", ""insurance_251_021"", ""insurance_251_022"", ""insurance_251_023"", ""insurance_251_024"", ""insurance_251_025"", ""insurance_251_026"", ""insurance_251_027"", ""insurance_251_028"", ""insurance_251_029"", ""insurance_251_030"", ""insurance_251_031"", ""insurance_251_032"", ""insurance_251_033"", ""insurance_251_034"", ""insurance_251_035"", ""insurance_251_036"", ""insurance_251_037"", ""insurance_251_038"", ""insurance_251_039"", ""insurance_251_040"", ""insurance_251_041"", ""insurance_251_042"", ""insurance_251_043"", ""insurance_251_044"", ""insurance_251_045"", ""insurance_251_046"", ""insurance_251_047"", ""insurance_251_048"", ""insurance_251_049"", ""insurance_251_050"", ""insurance_251_051"", ""insurance_251_052"", ""insurance_251_053"", ""insurance_251_054"", ""insurance_251_055"", ""insurance_251_056"", ""insurance_251_057"", ""insurance_251_058"", ""insurance_251_059"", ""insurance_251_060"", ""insurance_251_061"", ""insurance_251_062"", ""insurance_251_063"", ""insurance_251_064"", ""insurance_251_065"", ""insurance_251_066"", ""insurance_251_067"", ""insurance_251_068"", ""insurance_251_069"", ""insurance_251_070"", ""insurance_251_071"", ""insurance_251_072"", ""insurance_251_073"", ""insurance_251_074"", ""insurance_251_075"", ""insurance_251_076"", ""insurance_251_077"", ""insurance_251_078"", ""insurance_251_079"", ""insurance_251_080"", ""insurance_251_081"", ""insurance_251_082"", ""insurance_251_083"", ""insurance_251_084"", ""insurance_251_085"", ""insurance_251_086"", ""insurance_251_087"", ""insurance_251_088"", ""insurance_251_089"", ""insurance_251_090"", ""insurance_251_091"", ""insurance_251_092"", ""insurance_251_093"", ""insurance_251_094"", ""insurance_251_095"", ""insurance_251_096"", ""insurance_251_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Babel speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my first name."", ""Okay, yes I can help you with any update. could I first get your full name also with your policy number please?"", ""Sure, yes, I've got it with me."", ""That's fine, we can proceed from there."", ""one moment."", ""Take your time ma."", ""#let me roundup a chat with my engineer to return my fixed laptop."", ""take your time ma."", ""Okay, you ready?"", ""Yes ma, go on."", ""my name is Frank Henry."", ""Okay mister Frank If am not mistaken?"", ""#Um, it's good that way."", ""That's no problem sir."", ""-um that awesome."", ""Could you help provide your with your policy number?"", ""#mhm I've got that right here can we move on?"", ""Yes sir we can."", ""One five eight two four two three eight one."", ""Okay, let me repeat that back to you, one five eight two three four two three eight one?"", ""Very correct."", ""-oh one more time please."", ""one five Eight three four two three eight one."", ""Okay, thank you mister Frank, hold on am on your account."", ""No problem."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Alison."", ""And the last four digits of your social security number?"", ""Eight six two two."", ""-huh pretty good."", ""sure."", ""Very good sir."", ""Awesome."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""-oh hello sorry I was taking to one my cousins that just stepped in."", ""Take your time ma."", ""#yep.its quite some time now I set my eyes on her."", ""#whao take your time ma."", ""#yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second.am sure I wrote it down, let me find it. #found it."", ""Take your time."", ""We easily forget this days things ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called petcare preferred if I'm not mistaken."", ""That's correct, great choice mister Frank."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Frank am glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is frankhenry at gmail dot com."", ""Got it, so easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that same mistake, don't we?"", ""You live, to learn everyday, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Frank anything for our loyal customers, Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be June second, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Frank. If you have any further questions please do not hesitate to call, okay?"", ""Okay, Beautiful."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm, you made my day ma."", ""#whew, that is the reason we were here to serve you better."", ""Thank you."", ""Thank you ma."", ""Bye."", ""Bye bye ma."", ""Thanks bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
252,"{""dialogue_id"": ""252"", ""turns"": {""turn_id"": [""insurance_252_000"", ""insurance_252_001"", ""insurance_252_002"", ""insurance_252_003"", ""insurance_252_004"", ""insurance_252_005"", ""insurance_252_006"", ""insurance_252_007"", ""insurance_252_008"", ""insurance_252_009"", ""insurance_252_010"", ""insurance_252_011"", ""insurance_252_012"", ""insurance_252_013"", ""insurance_252_014"", ""insurance_252_015"", ""insurance_252_016"", ""insurance_252_017"", ""insurance_252_018"", ""insurance_252_019"", ""insurance_252_020"", ""insurance_252_021"", ""insurance_252_022"", ""insurance_252_023"", ""insurance_252_024"", ""insurance_252_025"", ""insurance_252_026"", ""insurance_252_027"", ""insurance_252_028"", ""insurance_252_029"", ""insurance_252_030"", ""insurance_252_031"", ""insurance_252_032"", ""insurance_252_033"", ""insurance_252_034"", ""insurance_252_035"", ""insurance_252_036"", ""insurance_252_037"", ""insurance_252_038"", ""insurance_252_039"", ""insurance_252_040"", 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""insurance_252_084"", ""insurance_252_085"", ""insurance_252_086"", ""insurance_252_087"", ""insurance_252_088"", ""insurance_252_089"", ""insurance_252_090"", ""insurance_252_091"", ""insurance_252_092"", ""insurance_252_093""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", 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""Awesome."", ""Can you provide me with your phone no?"", ""#yep, that's not a problem."", ""On it."", ""Four four three nine two three eight two two three."", ""Okay, let me repeat that back to you, four adour three nine two three eight two two three?"", ""Very correct."", ""-oh, Four Four three nine two three eight two two three."", ""Good."", ""on it please hold on."", ""No problem ."", ""Okay, one last thing, could you please tell me your mother's maiden name?"", ""Okay.its Jethro."", ""Got it."", ""Okay."", ""Can I also request for your email."", ""sure."", ""waiting."", ""Here we go."", ""On the page."", ""Aliceramos at gmail dot com."", ""Got it."", ""Will right now send you a confirmation mail to you."", ""That's great news."", ""You can create an account set your password and confirm the password."", ""Let's me login to my email now."", ""Take your time."", ""got that now."", ""on the verification, one second."", ""Let me attach the list of all our policies for you to make your choice."", ""#whaooo that will be awesome."", ""Also confirm your date of birth."", ""sure one second. Shoot I wrote it down."", ""Take your time."", ""OKay can I proceed from there."", ""pretty sure."", ""Okay, okay, June nineteen nineteen ninety four."", ""On it."", ""Okay."", ""Can you repeat that?"", ""Okay, second June nineteen ninety four."", ""Update that for you ma."", ""Awesome."", ""Can I request for your security number."", ""One two three four five six seven nine nine."", ""Can you repeat that for me."", ""One two three four five six seven nine nine."", ""updating your account right now."", ""Okay thanks."", ""On it ma."", ""#mhm I want to shop a complete auto policy Ma."", ""Yes sir, pretty good. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay."", ""Complete Auto cost two thousand dollars yearly."", ""Pretty good."", ""The details of the bills would also be attach to your email."", ""That's great."", ""Go to your account to activate it."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, Miss Alice Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be May third, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure Miss Alice If you have any further questions please do not hesitate to call, okay?"", ""Okay, that's great."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
253,"{""dialogue_id"": ""253"", ""turns"": {""turn_id"": [""insurance_253_000"", ""insurance_253_001"", ""insurance_253_002"", ""insurance_253_003"", ""insurance_253_004"", ""insurance_253_005"", ""insurance_253_006"", ""insurance_253_007"", ""insurance_253_008"", ""insurance_253_009"", ""insurance_253_010"", ""insurance_253_011"", ""insurance_253_012"", ""insurance_253_013"", ""insurance_253_014"", ""insurance_253_015"", ""insurance_253_016"", ""insurance_253_017"", ""insurance_253_018"", ""insurance_253_019"", ""insurance_253_020"", ""insurance_253_021"", ""insurance_253_022"", ""insurance_253_023"", ""insurance_253_024"", ""insurance_253_025"", ""insurance_253_026"", ""insurance_253_027"", ""insurance_253_028"", ""insurance_253_029"", ""insurance_253_030"", ""insurance_253_031"", ""insurance_253_032"", ""insurance_253_033"", ""insurance_253_034"", ""insurance_253_035"", ""insurance_253_036"", ""insurance_253_037"", ""insurance_253_038"", ""insurance_253_039"", ""insurance_253_040"", 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""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is James speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account."", ""Okay, yes I can help you."", ""Sure, yes, how do we go about that?"", ""Can I request for your name please?"", ""OK.hope the conversion won't to be very long, I have to attend a party in an hour?"", ""That's no problem, it won't sir."", ""my name is Gabriel Brant."", ""OK mister Brant."", ""Okay, B.r.a.n.t."", ""Got it."", ""my name is is Gabriel Brant."", ""#Hm G.a b.r.i.e.l is correct sir."", ""very correct sir."", ""On it sir."", ""Awesome."", ""Can you provide me with your phone no?"", ""#yep, that's not a problem."", ""On it."", ""Four nine three nine two three eight two two three."", ""Okay, let me repeat that back to you, four nine three nine two three eight two two three?"", ""Very correct."", ""-oh, Four nine three nine two three eight two two three."", ""Good."", ""on it please hold on."", ""No problem ."", ""Okay, one last thing, could you please tell me your mother's maiden name?"", ""Okay.its Jade."", ""Got it."", ""Okay."", ""Can I also request for your email."", ""sure."", ""wating."", ""Here we go."", ""On the page."", ""gabrielbrant at gmail dot com."", ""Got it."", ""Will right now send you a confirmation mail to you."", ""That's great news."", ""You can create an account set your password and confirm the password."", ""Let's me login to my email now."", ""Take your time."", ""got that now."", ""on the verification, one second."", ""Let me attach the list of all our policies for you to make your choice."", ""#whaooo that will be awesome."", ""Also confirm your date of birth."", ""sure one second. Shoot I wrote it down."", ""Take your time."", ""OKay can I proceed from there."", ""pretty sure."", ""Okay, okay, second March nineteen ninety four."", ""On it."", ""Okay."", ""Can you repeat that?"", ""Okay, second March nineteen ninety four."", ""Update that for you Sir."", ""Awesome."", ""Can I request for your security number."", ""One two three four five six seven nine eight."", ""Can you repeat that for me."", ""One two three four five six seven nine eight."", ""updating your account right now."", ""Okay thanks."", ""On it sir."", ""#mhm I want to shop a complete auto policy sir."", ""Yes sir, pretty good. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay."", ""Complete Auto cost two thousand dollars yearly."", ""Pretty good."", ""The details of the bills would also be attach to your email."", ""That's great."", ""Go to your account to activate it."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Brant Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be August second, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Brant If you have any further questions please do not hesitate to call, okay?"", ""Okay, sounds great."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
254,"{""dialogue_id"": ""254"", ""turns"": {""turn_id"": [""insurance_254_000"", ""insurance_254_001"", ""insurance_254_002"", ""insurance_254_003"", ""insurance_254_004"", ""insurance_254_005"", ""insurance_254_006"", ""insurance_254_007"", ""insurance_254_008"", ""insurance_254_009"", ""insurance_254_010"", ""insurance_254_011"", ""insurance_254_012"", ""insurance_254_013"", ""insurance_254_014"", ""insurance_254_015"", ""insurance_254_016"", ""insurance_254_017"", ""insurance_254_018"", ""insurance_254_019"", ""insurance_254_020"", ""insurance_254_021"", ""insurance_254_022"", ""insurance_254_023"", ""insurance_254_024"", ""insurance_254_025"", ""insurance_254_026"", ""insurance_254_027"", ""insurance_254_028"", ""insurance_254_029"", ""insurance_254_030"", ""insurance_254_031"", ""insurance_254_032"", ""insurance_254_033"", ""insurance_254_034"", ""insurance_254_035"", ""insurance_254_036"", ""insurance_254_037"", ""insurance_254_038"", ""insurance_254_039"", ""insurance_254_040"", ""insurance_254_041"", ""insurance_254_042"", ""insurance_254_043"", ""insurance_254_044"", ""insurance_254_045"", ""insurance_254_046"", ""insurance_254_047"", ""insurance_254_048"", ""insurance_254_049"", ""insurance_254_050"", ""insurance_254_051"", ""insurance_254_052"", ""insurance_254_053"", ""insurance_254_054"", ""insurance_254_055"", ""insurance_254_056"", ""insurance_254_057"", ""insurance_254_058"", ""insurance_254_059"", ""insurance_254_060"", ""insurance_254_061"", ""insurance_254_062"", ""insurance_254_063"", ""insurance_254_064"", ""insurance_254_065"", ""insurance_254_066"", ""insurance_254_067"", ""insurance_254_068"", ""insurance_254_069"", ""insurance_254_070"", ""insurance_254_071"", ""insurance_254_072"", ""insurance_254_073"", ""insurance_254_074"", ""insurance_254_075"", ""insurance_254_076"", ""insurance_254_077"", ""insurance_254_078"", ""insurance_254_079"", ""insurance_254_080"", ""insurance_254_081"", ""insurance_254_082"", ""insurance_254_083"", ""insurance_254_084"", ""insurance_254_085"", ""insurance_254_086"", ""insurance_254_087"", ""insurance_254_088"", ""insurance_254_089"", ""insurance_254_090"", ""insurance_254_091"", ""insurance_254_092"", ""insurance_254_093"", ""insurance_254_094"", ""insurance_254_095"", ""insurance_254_096"", ""insurance_254_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Kasia speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I was wondering if you could help me."", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""having many folders in my drawer."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is John Carter."", ""Okay mister Carter, can you spell your last name for me please?"", ""C.a.r.t.e.r. I think it is misspelled on my account though."", ""That's no problem mister Carter, I will be glad to correct that for you just give me one second to find your account."", ""Good."", ""Could you provide me with your policy number?"", ""#Yep I've got that right here, you ready?"", ""Yes sir."", ""Four nine three nine two three eight two three."", ""Okay, let me repeat that back to you, four nine three nine two three eight two?"", ""You missed a three."", ""-oh one more time please."", ""Four nine three nine two three eight two three."", ""Okay, thank you mister Carter. I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure.Jona."", ""And the last four digits of your social security number?"", ""Three four seven three."", ""-oh very good. Okay, let me go ahead and update your last name real quick, give me one second."", ""sure."", ""Just to verify, you said it should be C.a.r.t.e.r.?"", ""That's correct, now."", ""Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me draft that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We really appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Shoot I wrote it down, let me find it. Found it."", ""Take your time."", ""Nowaday very slow these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, yep, you got it Mr.Carter."", ""Seemed the best option for me for now."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Good."", ""This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy."", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""I should've stopped some years ago but I have to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Carter I'm glad to hear we might be able to help you save some money."", ""#huh every little bit helps these days."", ""Yes sir, it does. #huh."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is johncarter at gmail dot com."", ""Got it, very easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""You live, to learn everyday, I guess."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Carter. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be April second, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Carter. If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""You have really serve me better today."", ""Your choice is our priority."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
255,"{""dialogue_id"": ""255"", ""turns"": {""turn_id"": [""insurance_255_000"", ""insurance_255_001"", ""insurance_255_002"", ""insurance_255_003"", ""insurance_255_004"", ""insurance_255_005"", ""insurance_255_006"", ""insurance_255_007"", ""insurance_255_008"", ""insurance_255_009"", ""insurance_255_010"", ""insurance_255_011"", ""insurance_255_012"", ""insurance_255_013"", ""insurance_255_014"", ""insurance_255_015"", ""insurance_255_016"", ""insurance_255_017"", ""insurance_255_018"", ""insurance_255_019"", ""insurance_255_020"", ""insurance_255_021"", ""insurance_255_022"", ""insurance_255_023"", ""insurance_255_024"", ""insurance_255_025"", ""insurance_255_026"", ""insurance_255_027"", ""insurance_255_028"", ""insurance_255_029"", ""insurance_255_030"", ""insurance_255_031"", ""insurance_255_032"", ""insurance_255_033"", ""insurance_255_034"", ""insurance_255_035"", ""insurance_255_036"", ""insurance_255_037"", ""insurance_255_038"", ""insurance_255_039"", ""insurance_255_040"", ""insurance_255_041"", ""insurance_255_042"", ""insurance_255_043"", ""insurance_255_044"", ""insurance_255_045"", ""insurance_255_046"", ""insurance_255_047"", ""insurance_255_048"", ""insurance_255_049"", ""insurance_255_050"", ""insurance_255_051"", ""insurance_255_052"", ""insurance_255_053"", ""insurance_255_054"", ""insurance_255_055"", ""insurance_255_056"", ""insurance_255_057"", ""insurance_255_058"", ""insurance_255_059"", ""insurance_255_060"", ""insurance_255_061"", ""insurance_255_062"", ""insurance_255_063"", ""insurance_255_064"", ""insurance_255_065"", ""insurance_255_066"", ""insurance_255_067"", ""insurance_255_068"", ""insurance_255_069"", ""insurance_255_070"", ""insurance_255_071"", ""insurance_255_072"", ""insurance_255_073"", ""insurance_255_074"", ""insurance_255_075"", ""insurance_255_076"", ""insurance_255_077"", ""insurance_255_078"", ""insurance_255_079"", ""insurance_255_080"", ""insurance_255_081"", ""insurance_255_082"", ""insurance_255_083"", ""insurance_255_084"", ""insurance_255_085"", ""insurance_255_086"", ""insurance_255_087"", ""insurance_255_088"", ""insurance_255_089"", ""insurance_255_090"", ""insurance_255_091"", ""insurance_255_092"", ""insurance_255_093"", ""insurance_255_094"", ""insurance_255_095"", ""insurance_255_096"", ""insurance_255_097"", ""insurance_255_098"", ""insurance_255_099"", ""insurance_255_100"", ""insurance_255_101""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent""], ""utterance"": [""Good morning Rivertown Insurance, this is Kade speaking, how can I help you?"", ""Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance."", ""That wouldn't be a problem but first, you will have to give me your name."", ""Sure, My name is Royal Sassy."", ""That's a lovely name sir."", ""thanks."", ""Okay. mister Sassy can I have your policy number."", ""oh! just a moment. I need to get my file."", ""That's no problem."", ""i'm still on it pls."", ""(smile)pls take your time."", ""Got it now, you ready?"", ""Yes sir, pls go ahead."", ""Nine two one eight three six one three five."", ""oh! That's was pretty fast."", ""(laughter) would you like me go over it again?"", ""let me confirm what I have here with me please."", ""that's fine."", ""Nine two one eight three six one three four."", ""Perfect.You got that."", ""Okay mister Sassy, can you spell your last name for me please?"", ""Sure S.a.s.s.y."", ""Great."", ""A minute please."", ""Alright sir."", ""sorry for the break. I have been working on some project which is one of the reasons why I need a proof of my insurance."", ""I understand. I guaranty you will get it soon."", ""I would be glad if I can have it as soon as possible."", ""sure you will sir."", ""Alright, no problem ."", ""Few seconds please. Working on your account."", ""I am with you."", ""Could you please verify the name of your highschool please?"", ""Sure.Mirina Lopez grammar highschool."", ""Still checking through now."", ""Alright."", ""I can see you have two active policies."", ""#oh is that so can I have them?"", ""sure sir."", ""Thanks.It been a while i checked my insurance account."", ""You are active on whole life policy and Petcare basic policy."", ""wow! I completely forgot. Thank you."", ""It is my pleasure to serve you better."", ""."", ""One more thing, the last four digits of your social security number?"", ""Three seven four six."", ""#Woaw that's good."", ""(laughter)."", ""Let me go ahead and process your proof, give me a few seconds."", ""#I will just be right here."", ""Hold on please, working right on your account."", ""No problem. I'm still here."", ""Which active plan will you like to get the proof if I may ask?"", ""Just a moment please."", ""No problem."", ""Taking my time to decide please."", ""please do sir."", ""yes pls."", ""Remember your two active plans?"", ""Yes I am putting that into consideration.Thank you."", ""I am with you sir."", ""I made my decision(laughter). Sorry for taking that long."", ""That's why I am here, Just for you sir."", ""."", ""May I know your decision sir."", ""I would love to have the insurance proof for petcare and life."", ""That's nice."", ""Really?"", ""Yes mister Stone."", ""Thanks for your much patience."", ""it my pleasure sir."", ""Wow that's great."", ""Still on your account mister Stone Processing your insurance proofs."", ""Oh I'm still with you."", ""I got your insurance proofs."", ""Really?#woaw, thank You for making my day."", ""It a pleasure to hear that."", ""#huh really?"", ""Yes sir."", ""Alright."", ""Would you like to have your proofs in hard copies or soft copies."", ""I think i will prefer it in hard copies. But presently, i am not in town."", ""Oh! I would be glad to do that."", ""Thanks."", ""Can I have your email so i can effect that immediately."", ""#oh, yes it's royalsassy at gmail dot com."", ""Thanks for your patience."", ""And thanks for your time."", ""The proof has just been forwarded to you email."", ""I got it. thanks."", ""My pleasure. is there anything else I can assist you with this afternoon?"", ""No sir, I think that covers it for now. I really appreciate your help."", ""Oh!, my pleasure sir.If you have any further questions please do not draw back to relate it to me, okay?"", ""Alright (laughter)."", ""Thank you for being an esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""Thank you for your services. it's yo."", ""Thank you for your services."", ""Thank you for your time and patience."", ""You have really taken your time to attend to me, Thanks again."", ""Your choice is our number one priority."", ""#whao, i love that."", ""Do have a nice day sir.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
256,"{""dialogue_id"": ""256"", ""turns"": {""turn_id"": [""insurance_256_000"", ""insurance_256_001"", ""insurance_256_002"", ""insurance_256_003"", ""insurance_256_004"", ""insurance_256_005"", ""insurance_256_006"", ""insurance_256_007"", ""insurance_256_008"", ""insurance_256_009"", ""insurance_256_010"", ""insurance_256_011"", ""insurance_256_012"", ""insurance_256_013"", ""insurance_256_014"", ""insurance_256_015"", ""insurance_256_016"", ""insurance_256_017"", ""insurance_256_018"", ""insurance_256_019"", ""insurance_256_020"", ""insurance_256_021"", ""insurance_256_022"", ""insurance_256_023"", ""insurance_256_024"", ""insurance_256_025"", ""insurance_256_026"", ""insurance_256_027"", ""insurance_256_028"", ""insurance_256_029"", ""insurance_256_030"", ""insurance_256_031"", ""insurance_256_032"", ""insurance_256_033"", ""insurance_256_034"", ""insurance_256_035"", ""insurance_256_036"", ""insurance_256_037"", ""insurance_256_038"", ""insurance_256_039"", ""insurance_256_040"", ""insurance_256_041"", ""insurance_256_042"", ""insurance_256_043"", ""insurance_256_044"", ""insurance_256_045"", ""insurance_256_046"", ""insurance_256_047"", ""insurance_256_048"", ""insurance_256_049"", ""insurance_256_050"", ""insurance_256_051"", ""insurance_256_052"", ""insurance_256_053"", ""insurance_256_054"", ""insurance_256_055"", ""insurance_256_056"", ""insurance_256_057"", ""insurance_256_058"", ""insurance_256_059"", ""insurance_256_060"", ""insurance_256_061"", ""insurance_256_062"", ""insurance_256_063"", ""insurance_256_064"", ""insurance_256_065"", ""insurance_256_066"", ""insurance_256_067"", ""insurance_256_068"", ""insurance_256_069"", ""insurance_256_070"", ""insurance_256_071"", ""insurance_256_072"", ""insurance_256_073"", ""insurance_256_074"", ""insurance_256_075"", ""insurance_256_076"", ""insurance_256_077"", ""insurance_256_078"", ""insurance_256_079"", ""insurance_256_080"", ""insurance_256_081"", ""insurance_256_082"", ""insurance_256_083"", ""insurance_256_084"", ""insurance_256_085"", ""insurance_256_086"", ""insurance_256_087"", ""insurance_256_088"", ""insurance_256_089"", ""insurance_256_090"", ""insurance_256_091"", ""insurance_256_092"", ""insurance_256_093"", ""insurance_256_094"", ""insurance_256_095"", ""insurance_256_096"", ""insurance_256_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Victoria speaking, how can I help you?"", ""yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my last name."", ""Okay, yes I can help you with any update. could I first get your full name also with your policy number please?"", ""Sure, yes, I've got it with me."", ""That's fine, we can move from there."", ""one second."", ""Take your time ma."", ""#let me roundup a chat with my car engineer, he should have brought my car."", ""take your time ma to have a conclusive conversation with him."", ""Okay, can we proceed?"", ""Yes ma, go on."", ""my name is Jessie lizzy."", ""Okay mister lizzy If am not mistaken?"", ""Okay."", ""That's no problem sir."", ""-um that awesome."", ""Could you help provide your with your policy number?"", ""#mhm I've got that right here can we move on?"", ""Yes sir we can."", ""One five eight six four two three eight one."", ""Okay, let me repeat that back to you, one five four two three four two three eight one?"", ""Very correct."", ""-oh one more time please."", ""One five eight six four two three eight one."", ""Okay, thank you mister Lizzy, hold on am on your account."", ""No problem."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, it's Barry."", ""And the last four digits of your social security number?"", ""Eight six two nine."", ""-huh very good."", ""#awsome."", ""Very good sir."", ""Awesome."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an life insurance policy with you now and I have decided to shop a pet basic insurance to it."", ""That's awesome."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""-oh hello sorry I was taking to one my cousins that just stepped in."", ""Take your time ma."", ""#yep.its quite some time now I set my eyes on her."", ""#whao take your time ma."", ""#yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second.am sure I wrote it down, let me find it. #found it."", ""Take your time."", ""We easily forget this days things ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called petcare preferred if I'm not mistaken."", ""That's correct, great choice Miss lizzy."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay Miss lizzy.am glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is Jessielizzy at gmail dot com."", ""Got it, so easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that same mistake, don't we?"", ""You live, to learn everyday, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister lizzy, anything for our loyal customers, Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be June second, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Lizzy, If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm, you made my day ma."", ""#whew, that is the reason we were here to serve you better."", ""Thank you."", ""Thank you ma."", ""Bye."", ""Bye bye ma."", ""Thanks bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
257,"{""dialogue_id"": ""257"", ""turns"": {""turn_id"": [""insurance_257_000"", ""insurance_257_001"", ""insurance_257_002"", ""insurance_257_003"", ""insurance_257_004"", ""insurance_257_005"", ""insurance_257_006"", ""insurance_257_007"", ""insurance_257_008"", ""insurance_257_009"", ""insurance_257_010"", ""insurance_257_011"", ""insurance_257_012"", ""insurance_257_013"", ""insurance_257_014"", ""insurance_257_015"", ""insurance_257_016"", ""insurance_257_017"", ""insurance_257_018"", ""insurance_257_019"", ""insurance_257_020"", ""insurance_257_021"", ""insurance_257_022"", ""insurance_257_023"", ""insurance_257_024"", ""insurance_257_025"", ""insurance_257_026"", ""insurance_257_027"", ""insurance_257_028"", ""insurance_257_029"", ""insurance_257_030"", ""insurance_257_031"", ""insurance_257_032"", ""insurance_257_033"", ""insurance_257_034"", ""insurance_257_035"", ""insurance_257_036"", ""insurance_257_037"", ""insurance_257_038"", ""insurance_257_039"", ""insurance_257_040"", ""insurance_257_041"", ""insurance_257_042"", ""insurance_257_043"", ""insurance_257_044"", ""insurance_257_045"", ""insurance_257_046"", ""insurance_257_047"", ""insurance_257_048"", ""insurance_257_049"", ""insurance_257_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Becky. How can I help you?"", ""Hi, was that Becky is your name?"", ""Yes, ma'am. How can I help you?"", ""I wanted to set up an account, but I couldn't figure out how to do that on your website."", ""Oh, sure. I can help you with that. What's your first and last name?"", ""Deena. D.e.e.n.a. Smith."", ""Is that Smyth with a y or Smith with an i?"", ""i. I didn't know anyone ever spelled it with a y."", ""Oh, yes. We have a few customers who do that. And, could I have your phone number, starting with the area code?"", ""three oh four two nine six seven two eight one"", ""Got it. Now we need to set up a security question for you. we have a few options choices here. Name of your first pet, favorite teacher"", ""Is mother's maiden name an option?"", ""Sure, that will work. Mother's maiden name?"", ""Reuben r.e.u.b.e.n."", ""And the day you were, I mean date of birth?"", ""Just day and month?"", ""No, I'll need your full birth date."", ""August four nineteen eighty-eight."", ""Thank you for that. Now I need your address."", ""four seven two Jacob Street, Winston, West Virginia, two eight five seven nine."", ""Great. And Deena, your social security number?"", ""Uh, um. I'm not comfortable giving that. Can I just give you the last four?"", ""Unfortunately I need your full nine digit social security number."", ""I don't understand why I have to give you that?"", ""I can certainly understand your concerns, but rest assured this is a secure line and the information won't be shared with anyone."", ""Yeah, well, I've heard that before."", ""If you'd feel more comfortable, I can email you a link to leave the information at."", ""Well what difference does that make? It's still making my full social security number known."", ""Again, I understand your concern, Deena. If I send you a link to provide the information, you'll be able to see the h.t.t.p.s. in the u.r.l. to know it's a secured site."", ""I don't, there isn't any other, so there's no around giving the whole number?"", ""That's correct. And we ask for that number so that we do not mix up your account with any similar or existing one."", ""All right. All right. Go ahead and email me a link and I'll do it on my own."", ""I'm so sorry if you feel inconvenienced. I just want to make sure you feel safest with providing that information."", ""Yeah, yeah."", ""So let me just confirm. I will send an e-mail link to continue your enrollment to your email address. And what email would you like me to use?"", ""d. dot smith seven eight two at gmail."", ""That's d. dot s. m. i. t. h. seven eight two at gmail dot com? Okay, I'll get that right out to you, Deena. Is there"", ""thank you."", ""Is there anything else I can help you out with today?"", ""uh."", ""Do you have any questions on the insurance you're looking to purchase?"", ""No. I've already talked to my agent about that."", ""Oh, good. You already have an agent. If you're more comfortable providing that information directly with your agent, you can call them directly."", ""Oh, well, okay. no I'll just do it online."", ""Very good, Deena. It's been my pleasure to assist you today. I hope I've met your needs with"", ""Well, clearly you haven't met my needs since I have to go do more work on my own, but I know it's not your fault, it's just your system."", ""Thank you for understanding. If we can help you further with any questions, please give us a call at eight hundred four nine nine seven thousand."", ""Will do. Have a good day."", ""Thank you, Deena, you, too. And welcome to the Rivertown Insurance family."", ""Good-bye."", ""Good-bye. Deena. Thanks again for calling.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
258,"{""dialogue_id"": ""258"", ""turns"": {""turn_id"": [""insurance_258_000"", ""insurance_258_001"", ""insurance_258_002"", ""insurance_258_003"", ""insurance_258_004"", ""insurance_258_005"", ""insurance_258_006"", ""insurance_258_007"", ""insurance_258_008"", ""insurance_258_009"", ""insurance_258_010"", ""insurance_258_011"", ""insurance_258_012"", ""insurance_258_013"", ""insurance_258_014"", ""insurance_258_015"", ""insurance_258_016"", ""insurance_258_017"", ""insurance_258_018"", ""insurance_258_019"", ""insurance_258_020"", ""insurance_258_021"", ""insurance_258_022"", ""insurance_258_023"", ""insurance_258_024"", ""insurance_258_025"", ""insurance_258_026"", ""insurance_258_027"", ""insurance_258_028"", ""insurance_258_029"", ""insurance_258_030"", ""insurance_258_031"", ""insurance_258_032"", ""insurance_258_033"", ""insurance_258_034"", ""insurance_258_035"", ""insurance_258_036"", ""insurance_258_037"", ""insurance_258_038"", ""insurance_258_039"", ""insurance_258_040"", ""insurance_258_041"", ""insurance_258_042"", ""insurance_258_043"", ""insurance_258_044"", ""insurance_258_045"", ""insurance_258_046"", ""insurance_258_047"", ""insurance_258_048"", ""insurance_258_049"", ""insurance_258_050"", ""insurance_258_051"", ""insurance_258_052"", ""insurance_258_053"", ""insurance_258_054"", ""insurance_258_055"", ""insurance_258_056"", ""insurance_258_057"", ""insurance_258_058"", ""insurance_258_059"", ""insurance_258_060"", ""insurance_258_061"", ""insurance_258_062"", ""insurance_258_063"", ""insurance_258_064"", ""insurance_258_065"", ""insurance_258_066"", ""insurance_258_067"", ""insurance_258_068"", ""insurance_258_069"", ""insurance_258_070"", ""insurance_258_071"", ""insurance_258_072"", ""insurance_258_073"", ""insurance_258_074"", ""insurance_258_075"", ""insurance_258_076"", ""insurance_258_077"", ""insurance_258_078"", ""insurance_258_079"", ""insurance_258_080"", ""insurance_258_081"", ""insurance_258_082"", ""insurance_258_083"", ""insurance_258_084"", ""insurance_258_085"", ""insurance_258_086"", ""insurance_258_087"", ""insurance_258_088"", ""insurance_258_089"", ""insurance_258_090"", ""insurance_258_091"", ""insurance_258_092"", ""insurance_258_093"", ""insurance_258_094"", ""insurance_258_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Salem speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I was wondering if you could help me with an upgrade from my current home preferred?"", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine, take your time."", ""just let me take get an apple from the fridge one moment."", ""That's no problem, I understand."", ""water is life."", ""Yes sir, very correct."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Park England."", ""Okay mister England, if am correct?"", ""very correct ma."", ""That's no problem mister England I will work on the account ma, one second."", ""Sure."", ""Could you provide me with your policy number?"", ""#mhm I've got that right here, you ready?"", ""Yes sir."", ""Four eight four eight two three eight two two."", ""Okay, let me repeat that back to you, four eight four eight two three two?"", ""You missed a eight."", ""-oh one more time please."", ""Four eight two nine two three eight two two."", ""Okay, thank you mister England, I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, is Cheek."", ""And the last four digits of your social security number please."", ""Two four seven nine."", ""-huh very good. Okay, let me go ahead and update your last name real quick, give me one second."", ""sure."", ""Hold on, am in it ma."", ""Great."", ""Running your profile now ma."", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an home preferred policy with you now and I have decided to shop the home complete insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Shoot I wrote it down, let me find it. Found it."", ""Take your time."", ""Age has reduced our sharpness."", ""I completely understand, everybody is ageing believe you me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister England."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister England I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is parkengland at gmail dot com."", ""Got it, easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""You live, you learn, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister England, a anything for our loyal customers. Was there anything else I could help you with morning?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be November first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister England. If you have any further questions please do not hesitate to put a call back, okay?"", ""Okay, sounds great."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye."", ""Thank you ma."", ""Thanks bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
259,"{""dialogue_id"": ""259"", ""turns"": {""turn_id"": [""insurance_259_000"", ""insurance_259_001"", ""insurance_259_002"", ""insurance_259_003"", ""insurance_259_004"", ""insurance_259_005"", ""insurance_259_006"", ""insurance_259_007"", ""insurance_259_008"", ""insurance_259_009"", ""insurance_259_010"", ""insurance_259_011"", ""insurance_259_012"", ""insurance_259_013"", ""insurance_259_014"", ""insurance_259_015"", ""insurance_259_016"", ""insurance_259_017"", ""insurance_259_018"", ""insurance_259_019"", ""insurance_259_020"", ""insurance_259_021"", ""insurance_259_022"", ""insurance_259_023"", ""insurance_259_024"", ""insurance_259_025"", ""insurance_259_026"", ""insurance_259_027"", ""insurance_259_028"", ""insurance_259_029"", ""insurance_259_030"", ""insurance_259_031"", ""insurance_259_032"", ""insurance_259_033"", ""insurance_259_034"", ""insurance_259_035"", ""insurance_259_036"", ""insurance_259_037"", ""insurance_259_038"", ""insurance_259_039"", ""insurance_259_040"", ""insurance_259_041"", ""insurance_259_042"", ""insurance_259_043"", ""insurance_259_044"", ""insurance_259_045"", ""insurance_259_046"", ""insurance_259_047"", ""insurance_259_048"", ""insurance_259_049"", ""insurance_259_050"", ""insurance_259_051"", ""insurance_259_052"", ""insurance_259_053"", ""insurance_259_054"", ""insurance_259_055"", ""insurance_259_056"", ""insurance_259_057"", ""insurance_259_058"", ""insurance_259_059"", ""insurance_259_060"", ""insurance_259_061"", ""insurance_259_062"", ""insurance_259_063"", ""insurance_259_064"", ""insurance_259_065"", ""insurance_259_066"", ""insurance_259_067"", ""insurance_259_068"", ""insurance_259_069"", ""insurance_259_070"", ""insurance_259_071"", ""insurance_259_072"", ""insurance_259_073"", ""insurance_259_074"", ""insurance_259_075"", ""insurance_259_076"", ""insurance_259_077"", ""insurance_259_078"", ""insurance_259_079"", ""insurance_259_080"", ""insurance_259_081"", ""insurance_259_082"", ""insurance_259_083"", ""insurance_259_084"", ""insurance_259_085"", ""insurance_259_086"", ""insurance_259_087"", ""insurance_259_088"", ""insurance_259_089"", ""insurance_259_090"", ""insurance_259_091"", ""insurance_259_092"", ""insurance_259_093"", ""insurance_259_094"", ""insurance_259_095"", ""insurance_259_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Bramo speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I think you could help me delete the account."", ""Okay, yes I can help you with any issue on your account. could I first get your name also with your policy number please?"", ""Sure, yes, I've got it with me."", ""That's fine, but I believed everything is fine with our company policies."", ""just let me get my back one moment."", ""That's no problem, I perfectly understand."", ""I moved with it some days ago to verify my account in the bank."", ""That's needful sir."", ""Okay, get ready?"", ""Yes sir, proceed."", ""my name is Lauren James."", ""Okay mister James, I don't mind calling you that Sir."", ""I always appreciate my parent for giving me that name."", ""that's awesome Sir."", ""#Uh, great."", ""Could you help provide your with your policy number?"", ""#mhm I've got that right here with me, you ready?"", ""Yes sir."", ""Two one three four two three eight two six."", ""Okay, let me repeat that back to you, two one two three four two three eight two."", ""You missed a six."", ""-oh one more time please."", ""Two one three four two three eight two six."", ""Thank you Mr.James."", ""No problem ."", ""Okay, one last thing, could you please verify your favorite boy friend name for me please?"", ""Sure, Bone."", ""#huh got that nd also the last four digits of your social security number?"", ""One three two seven."", ""-huh pretty good, on it sir."", ""#trust you are very smart."", ""We are trained to attend to reach out to our customers."", ""#Jeez, noticed that already."", ""saw you are already on condo basic insurance package which runs for five hundred dollars yearly."", ""#Um, that's right."", ""Sir, I. believed is not any serious challenge for you opting out of our package Sir."", ""I have a little with my job Early this year, so I don't want to accumulate bills to pay."", ""#huh, I understand you perfectly sir."", ""I've had the same policy for years now."", ""Thats right sir."", ""This country economy has been challenging for sometime now."", ""Yes are right sir."", ""many people lost their job you know?"", ""perfectly said sir."", ""Your company offer's one of the best insurance packages."", ""-huh, happy to hear that from you sir."", ""Awesome."", ""#huh good."", ""What do I need to do opt out of my current plan sir."", ""one second sir."", ""Okay, am right here."", ""To start with the process, can I request for your email sir?"", ""Ok that will not be a problem."", ""Alright."", ""Okay."", ""Are you ready."", ""laurenjames at gmail dot com."", ""On it."", ""can u call it one more time please?"", ""Not a problem anyway."", ""Are you ready for it again?"", ""Right here for you sir."", ""Here we go, laurenjames at gmail dot com."", ""Give me one second to send you a link on email to verify you opting out of our plan."", ""Awaiting that right away."", ""Coming straight away."", ""Email received successfully sir."", ""Sure, happy to hear that."", ""#huh, I need to verify the link then what?"", ""Then you need to verify the link so as to be sure you are the rightful owner of the account sir."", ""So everything comes with its price though."", ""most times."", ""You live, to learn everyday, I guess."", ""Good point."", ""Great."", ""Mhm, already verified right?"", ""Received a confirmation code."", ""That's good."", ""So my offer has finally been opted out."", ""Yes sir."", ""Pretty good."", ""Hope i was able to Solve your issue now sir."", ""Sure, thanks for all your help."", ""You are best welcome."", ""Great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure Mr.James. If you have any further questions please do not hesitate to call, okay?"", ""Okay, awesome."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""You are welcome."", ""Really appreciate your effort."", ""Thanks."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
260,"{""dialogue_id"": ""260"", ""turns"": {""turn_id"": [""insurance_260_000"", ""insurance_260_001"", ""insurance_260_002"", ""insurance_260_003"", ""insurance_260_004"", ""insurance_260_005"", ""insurance_260_006"", ""insurance_260_007"", ""insurance_260_008"", ""insurance_260_009"", ""insurance_260_010"", ""insurance_260_011"", ""insurance_260_012"", ""insurance_260_013"", ""insurance_260_014"", ""insurance_260_015"", ""insurance_260_016"", ""insurance_260_017"", ""insurance_260_018"", ""insurance_260_019"", ""insurance_260_020"", ""insurance_260_021"", ""insurance_260_022"", ""insurance_260_023"", ""insurance_260_024"", ""insurance_260_025"", ""insurance_260_026"", ""insurance_260_027"", ""insurance_260_028"", ""insurance_260_029"", ""insurance_260_030"", ""insurance_260_031"", ""insurance_260_032"", ""insurance_260_033"", ""insurance_260_034"", ""insurance_260_035"", ""insurance_260_036"", ""insurance_260_037"", ""insurance_260_038"", ""insurance_260_039"", ""insurance_260_040"", ""insurance_260_041"", ""insurance_260_042"", ""insurance_260_043"", ""insurance_260_044"", ""insurance_260_045"", ""insurance_260_046"", ""insurance_260_047"", ""insurance_260_048"", ""insurance_260_049"", ""insurance_260_050"", ""insurance_260_051"", ""insurance_260_052"", ""insurance_260_053"", ""insurance_260_054"", ""insurance_260_055"", ""insurance_260_056"", ""insurance_260_057"", ""insurance_260_058"", ""insurance_260_059"", ""insurance_260_060"", ""insurance_260_061"", ""insurance_260_062"", ""insurance_260_063"", ""insurance_260_064"", ""insurance_260_065"", ""insurance_260_066"", ""insurance_260_067"", ""insurance_260_068"", ""insurance_260_069"", ""insurance_260_070"", ""insurance_260_071"", ""insurance_260_072"", ""insurance_260_073"", ""insurance_260_074"", ""insurance_260_075"", ""insurance_260_076"", ""insurance_260_077"", ""insurance_260_078"", ""insurance_260_079"", ""insurance_260_080"", ""insurance_260_081"", ""insurance_260_082"", ""insurance_260_083"", ""insurance_260_084"", ""insurance_260_085"", ""insurance_260_086"", ""insurance_260_087"", ""insurance_260_088"", ""insurance_260_089"", ""insurance_260_090"", ""insurance_260_091"", ""insurance_260_092"", ""insurance_260_093"", ""insurance_260_094"", ""insurance_260_095"", ""insurance_260_096"", ""insurance_260_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Ann speaking, how can I help you?"", ""#oh yes I have an existing policy with Rivertown and I was wondering if you could help me to add up to my existing policy."", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""just a second."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Charles Donald."", ""Okay mister Charles can you spell your last name for me please?"", ""Sure, d.o.n.a.l.d."", ""That's great Sir."", ""Good."", ""may I get your policy number?"", ""#Yeah, I've got that right here, you ready?"", ""Yes sir."", ""Two eight two nine nine nine four four five."", ""Okay, let me repeat that back to you, Two eight two nine nine nine four five."", ""You missed a four."", ""-oh one more time please."", ""Two eight two nine nine nine four four five."", ""Okay, mister Donald I got it now."", ""That's good ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Yeah, Patrick."", ""And the last four digits of your social security number?"", ""Three two two six."", ""very good. Okay, let me go ahead and update your last name real quick, give me one second."", ""sure."", ""Alright. just a moment sir on the account."", ""#huh, here with you."", ""Not a problem, I have that updated it with our current database right away. What else could I help you with today if you don't mind?"", ""yeah, I had a few questions about a Term Life insurance policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop a Term life insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me draft that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We really appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Shoot I wrote it down, let me find it. Found it."", ""Take your time."", ""Nowaday very slow these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, yep, you got it mister Donald."", ""Seemed the best option for me for now."", ""Yes sir, okay the annual premium for a Term life insurance policy would be one t thousand two dollars per year."", ""Good."", ""This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy."", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Donald I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be happy to do that, lets go ahead sir."", ""Okay, it is Charlesdonald at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Donald Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be March first, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Donald If you have any further questions please do not draw back to relate it to me, okay?"", ""Great."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been successful for me."", ""That's good."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
261,"{""dialogue_id"": ""261"", ""turns"": {""turn_id"": [""insurance_261_000"", ""insurance_261_001"", ""insurance_261_002"", ""insurance_261_003"", ""insurance_261_004"", ""insurance_261_005"", ""insurance_261_006"", ""insurance_261_007"", ""insurance_261_008"", ""insurance_261_009"", ""insurance_261_010"", ""insurance_261_011"", ""insurance_261_012"", ""insurance_261_013"", ""insurance_261_014"", ""insurance_261_015"", ""insurance_261_016"", ""insurance_261_017"", ""insurance_261_018"", ""insurance_261_019"", ""insurance_261_020"", ""insurance_261_021"", ""insurance_261_022"", ""insurance_261_023"", ""insurance_261_024"", ""insurance_261_025"", ""insurance_261_026"", ""insurance_261_027"", ""insurance_261_028"", ""insurance_261_029"", ""insurance_261_030"", ""insurance_261_031"", ""insurance_261_032"", ""insurance_261_033"", ""insurance_261_034"", ""insurance_261_035"", ""insurance_261_036"", ""insurance_261_037"", ""insurance_261_038"", ""insurance_261_039"", ""insurance_261_040"", ""insurance_261_041"", ""insurance_261_042"", ""insurance_261_043"", ""insurance_261_044"", ""insurance_261_045"", ""insurance_261_046"", ""insurance_261_047"", ""insurance_261_048"", ""insurance_261_049"", ""insurance_261_050"", ""insurance_261_051"", ""insurance_261_052"", ""insurance_261_053"", ""insurance_261_054"", ""insurance_261_055"", ""insurance_261_056"", ""insurance_261_057"", ""insurance_261_058"", ""insurance_261_059"", ""insurance_261_060"", ""insurance_261_061"", ""insurance_261_062"", ""insurance_261_063"", ""insurance_261_064"", ""insurance_261_065"", ""insurance_261_066"", ""insurance_261_067"", ""insurance_261_068"", ""insurance_261_069"", ""insurance_261_070"", ""insurance_261_071"", ""insurance_261_072"", ""insurance_261_073"", ""insurance_261_074"", ""insurance_261_075"", ""insurance_261_076"", ""insurance_261_077"", ""insurance_261_078"", ""insurance_261_079"", ""insurance_261_080"", ""insurance_261_081"", ""insurance_261_082"", ""insurance_261_083"", ""insurance_261_084"", ""insurance_261_085"", ""insurance_261_086"", ""insurance_261_087"", ""insurance_261_088"", ""insurance_261_089"", ""insurance_261_090"", ""insurance_261_091"", ""insurance_261_092"", ""insurance_261_093"", ""insurance_261_094"", ""insurance_261_095"", ""insurance_261_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, Rivertown insurance my name is Alexia I'll be your expert today how may I be of help?"", ""yes I would like to report a double billing on my account."", ""Okay, first of all I'm sorry about that and I'm here to make sure that by the end of this call we are able to get a clearer picture of what happened."", ""ok."", ""may I address you as Miss or Mrs?"", ""miss is fine."", ""thank you moving forward, can I please verify the account holders name for security purpose?"", ""Stacy Baker."", ""can you please spell out your last name for clarity purpose please."", ""#yea, B.A.K.E.R."", ""wonderful, next I'll need your policy number please."", ""policy number?"", ""yes please."", ""where can I find that?"", ""you can find the number on your account page on our website."", ""-um that awesome, few seconds please let me get to my computer."", ""#yeah, holding on, take your time miss."", ""#mhm policy number! is it the nine digit under my profile picture?"", ""Yes, that's it."", ""ok."", ""please read it to me."", ""nine eight seven."", ""nine eight seven."", ""six five four."", ""six five four."", ""three two one."", ""three two one."", ""that's all."", ""ok, nine eight seven six five four three two one. is that correct?"", ""yes it is."", ""-huh very good, may I have your address."", ""house address or office address, what address please?"", ""preferably the one you used when opening your account that should be your home address."", ""ok, eight two, brick avenue Charleston, Massachusetts."", ""ok, eight two brick avenue Charleston Massachusetts."", ""yeah, that's correct."", ""next I'll need the zip code."", ""zip code! does my insurance account also have a zip code?"", ""#laughter, no Miss, Charleston zip code, the town in which you live."", ""#oh sure, I was a bit confused there."", ""That's right. ."", ""-oh hello sorry there is a knock on my door hold on please let me go check that out."", ""Take your time ma."", ""#yep.its my neighbor, quite some time now I set my eyes on her."", ""#whao take your time ma."", ""#yep, No problem, ok where were we?"", ""zip code."", ""sure one second.am sure I wrote it down, let me find it. #found it."", ""Take your time."", ""We easily forget this days things ."", ""I completely understand, believe me."", ""Okay, nine two four one ono."", ""Zip code, nine two four one one."", ""#ya, correct."", ""next, I'll need your birth date."", ""why? is that really necessary?"", ""yes please, for security purpose on this account."", ""ok seventeenth of July."", ""That's great, what year please."", ""ok, seventeenth of July nineteen ninety."", ""ok, seventeenth of July nineteen ninety."", ""#yup, that's correct."", ""ok, moving on."", ""ok."", ""are you there?"", ""#yep."", ""over here I can see you were sent to billing emails."", ""yes, that's right."", ""I'm really sorry about that, the first email is a billing notification of another customer that was wrongfully sent to you. the second is the correct billing. you can go ahead and confirm with your financial institution, you will see that only one charge is made on your account from Riverton insurance."", ""give me a few minutes."", ""of course I'll be here."", ""ok, I just confirmed that correct."", ""ok miss Stacy, sorry about the first email, on behalf of Riverton insurance I sincerely apologize for inconveniences caused."", ""#yep, thank you."", ""of course, that's what I'm here for, is there anything else you'll need me to assist you with?"", ""I don't think so."", ""Consider it done. If you have any questions or need more information, you just call back."", ""#oh Okay, that sounds great."", ""My pleasure, Miss stacey, anything for our loyal customers. do have a nice day."", ""Please one more thing?"", ""You can go on Sir."", ""After the my policy expires can I change it."", ""Form the notification you will sent you will see all our policies clearly started."", ""That will be awesome."", ""Take your time to check through very well."", ""On it."", ""Take your time."", ""On it already."", ""You will duly be notified before the due date."", ""Awesome."", ""Any other information you want to know?"", ""Am okay with that one for now."", ""Thanks awesome."", ""Alright, thanks Bye bye."", ""Thank you for your time sir."", ""Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
262,"{""dialogue_id"": ""262"", ""turns"": {""turn_id"": [""insurance_262_000"", ""insurance_262_001"", ""insurance_262_002"", ""insurance_262_003"", ""insurance_262_004"", ""insurance_262_005"", ""insurance_262_006"", ""insurance_262_007"", ""insurance_262_008"", ""insurance_262_009"", ""insurance_262_010"", ""insurance_262_011"", ""insurance_262_012"", ""insurance_262_013"", ""insurance_262_014"", ""insurance_262_015"", ""insurance_262_016"", ""insurance_262_017"", ""insurance_262_018"", ""insurance_262_019"", ""insurance_262_020"", ""insurance_262_021"", ""insurance_262_022"", ""insurance_262_023"", ""insurance_262_024"", ""insurance_262_025"", ""insurance_262_026"", ""insurance_262_027"", ""insurance_262_028"", ""insurance_262_029"", ""insurance_262_030"", ""insurance_262_031"", ""insurance_262_032"", ""insurance_262_033"", ""insurance_262_034"", ""insurance_262_035"", ""insurance_262_036"", ""insurance_262_037"", ""insurance_262_038"", ""insurance_262_039"", ""insurance_262_040"", ""insurance_262_041"", ""insurance_262_042"", ""insurance_262_043"", ""insurance_262_044"", ""insurance_262_045"", ""insurance_262_046"", ""insurance_262_047"", ""insurance_262_048"", ""insurance_262_049"", ""insurance_262_050"", ""insurance_262_051"", ""insurance_262_052"", ""insurance_262_053"", ""insurance_262_054"", ""insurance_262_055"", ""insurance_262_056"", ""insurance_262_057"", ""insurance_262_058"", ""insurance_262_059"", ""insurance_262_060"", ""insurance_262_061"", ""insurance_262_062"", ""insurance_262_063"", ""insurance_262_064"", ""insurance_262_065"", ""insurance_262_066"", ""insurance_262_067"", ""insurance_262_068"", ""insurance_262_069"", ""insurance_262_070"", ""insurance_262_071"", ""insurance_262_072"", ""insurance_262_073"", ""insurance_262_074"", ""insurance_262_075"", ""insurance_262_076"", ""insurance_262_077"", ""insurance_262_078"", ""insurance_262_079"", ""insurance_262_080"", ""insurance_262_081"", ""insurance_262_082"", ""insurance_262_083"", ""insurance_262_084"", ""insurance_262_085"", ""insurance_262_086"", ""insurance_262_087"", ""insurance_262_088"", ""insurance_262_089"", ""insurance_262_090"", ""insurance_262_091"", ""insurance_262_092"", ""insurance_262_093"", ""insurance_262_094"", ""insurance_262_095"", ""insurance_262_096"", ""insurance_262_097"", ""insurance_262_098"", ""insurance_262_099"", ""insurance_262_100"", ""insurance_262_101"", ""insurance_262_102"", ""insurance_262_103"", ""insurance_262_104"", ""insurance_262_105"", ""insurance_262_106"", ""insurance_262_107"", ""insurance_262_108"", ""insurance_262_109""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning Rivertown Insurance, this is Paul speaking, how may I help you?"", ""Good morning. My name Is Kimberly."", ""Good to have you here. How can I help you?"", ""I have difficulty login in to my account."", ""if i am not mistaken. You mean you are finding it difficult to log in to your insurance account."", ""that is right."", ""We are sorry about that. I would be glad to reset that for you."", ""I have been facing the challenges for quite sometime but I was to occupied to lay my complaint."", ""So sorry about that Ma."", ""Alright."", ""May I have your policy number please?"", ""One minute please. I need to get my folder."", ""That's no problem."", ""Few seconds please."", ""Please take your time Ma."", ""are you there?"", ""I am with you Ma."", ""#Yep I've got that right here, you ready?"", ""Yes mister Kimberly.Could you provide me with your policy number?"", ""five two three four two five one one four."", ""Okay, let me repeat that back to you, five two three four two five one four?"", ""You missed a one."", ""Few seconds please."", ""Alright no problem."", ""-oh sorry for the break. One more time please."", ""Five two three four two five one one four."", ""Okay, missus Kimberly I got it now."", ""No problem ."", ""Trying to go through your account."", ""Alright. I'm with you."", ""Can I have your full name please?"", ""My name is Kimberly Jones."", ""-oh very good. Thank you."", ""(laughter)."", ""Okay missus Kimberly I don't mind you spelling your first name?"", ""#huh, okay. K.i.m.b.e.r.l.y."", ""I'm on you account. Working on it."", ""No problem. I'm with you."", ""when was the last time you logged in to your account."", ""One second please. Trying to find out."", ""Alright Ma."", ""I couldn't get that. It's been a while."", ""That's no problem ma. Still on your account."", ""Thank you Paul."", ""what is the response you get when trying to log in to your account."", ""wrong password or username."", ""okay. Working on that."", ""I am with you please."", ""Can I have your mother's maiden name?"", ""yes please. Jones."", ""Can I have the username you use when trying to log in?"", ""ok. Kimjones at Rivertown."", ""One second please. Trying to find out."", ""The username was email to me immediately I signed in for the policy."", ""Alright Ma."", ""pIease confirm if the username was correct."", ""I will do just that."", ""Alright, I am with you."", ""Found out the username is absolutely correct. Still working on your account Ma."", ""-huh relieved."", ""That shows the password you have is incorrect Ma."", ""That's right."", ""And the last four digits of your social security number?"", ""Two four one four."", ""-huh pretty good. Okay, let me go ahead and reset your password."", ""Good. I would be glad."", ""Three seconds please."", ""Take your time Paul."", ""Yes ma."", ""Waiting patiently to have access to my accont again."", ""Thanks for the patience."", ""My pleasure."", ""Would you like me to reset the password from here or send the password reset link to your email?"", ""I would like you to reset the password from here."", ""I would be glad to help you Ma."", ""thanks."", ""Still working on it ma."", ""Oh yes. You're doing a great job."", ""Your password has been reset sucessfully."", ""Wow glad to have my account back."", ""Your new password is A, A, X, X, three, one, five, Z."", ""oh yes. You're doing a great job. Thank you."", ""My pleasure. Anything for our loyal customer ."", ""(laughing)."", ""(laughter) sorry for asking much questions."", ""It is necessary. it's your job."", ""awesome. thanks for the understanding."", ""It alright?"", ""You can now log in to your account to change the password to your choice."", ""Thank you. I will do just that."", ""Is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes Ma?"", ""Could you send some information about your pet insurance policy to my email."", ""Sure, that is no problem. I would be glad to do that for you.."", ""Thanks for time."", ""It's my pleasure. okay May I have your email."", ""Yeah sure, great."", ""Alright. Ma."", ""You can send it to my email KimberJonestwo zero zero zero at gmail dot com."", ""I would do that right away ma."", ""Awesome.Thanks."", ""My pleasure. It there anything I can help you with."", ""#mhm I'm okay Thank you."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day."", ""-hun you too."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
263,"{""dialogue_id"": ""263"", ""turns"": {""turn_id"": [""insurance_263_000"", ""insurance_263_001"", ""insurance_263_002"", ""insurance_263_003"", ""insurance_263_004"", ""insurance_263_005"", ""insurance_263_006"", ""insurance_263_007"", ""insurance_263_008"", ""insurance_263_009"", ""insurance_263_010"", ""insurance_263_011"", ""insurance_263_012"", ""insurance_263_013"", ""insurance_263_014"", ""insurance_263_015"", ""insurance_263_016"", ""insurance_263_017"", ""insurance_263_018"", ""insurance_263_019"", ""insurance_263_020"", ""insurance_263_021"", ""insurance_263_022"", ""insurance_263_023"", ""insurance_263_024"", ""insurance_263_025"", ""insurance_263_026"", ""insurance_263_027"", ""insurance_263_028"", ""insurance_263_029"", ""insurance_263_030"", ""insurance_263_031"", ""insurance_263_032"", ""insurance_263_033"", ""insurance_263_034"", ""insurance_263_035"", ""insurance_263_036"", ""insurance_263_037"", ""insurance_263_038"", ""insurance_263_039"", ""insurance_263_040"", ""insurance_263_041"", ""insurance_263_042"", ""insurance_263_043"", ""insurance_263_044"", ""insurance_263_045"", ""insurance_263_046"", ""insurance_263_047"", ""insurance_263_048"", ""insurance_263_049"", ""insurance_263_050"", ""insurance_263_051"", ""insurance_263_052"", ""insurance_263_053"", ""insurance_263_054"", ""insurance_263_055"", ""insurance_263_056"", ""insurance_263_057"", ""insurance_263_058"", ""insurance_263_059"", ""insurance_263_060"", ""insurance_263_061"", ""insurance_263_062"", ""insurance_263_063"", ""insurance_263_064"", ""insurance_263_065"", ""insurance_263_066"", ""insurance_263_067"", ""insurance_263_068"", ""insurance_263_069"", ""insurance_263_070"", ""insurance_263_071"", ""insurance_263_072"", ""insurance_263_073"", ""insurance_263_074"", ""insurance_263_075"", ""insurance_263_076"", ""insurance_263_077"", ""insurance_263_078"", ""insurance_263_079"", ""insurance_263_080"", ""insurance_263_081"", ""insurance_263_082"", ""insurance_263_083"", ""insurance_263_084"", ""insurance_263_085"", ""insurance_263_086"", ""insurance_263_087"", ""insurance_263_088"", ""insurance_263_089"", ""insurance_263_090"", ""insurance_263_091"", ""insurance_263_092"", ""insurance_263_093"", ""insurance_263_094"", ""insurance_263_095"", ""insurance_263_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning Rivertown Insurance, this is Stephen speaking.How can i help you?"", ""Good afternoon. My name is Albert Noel."", ""Alright mister Albert. How May I help you sir."", ""Yea....I am having issues trying to login into my account on your website."", ""oh!sorry about that mister Albert."", ""Not a problem."", ""what was the response when you try to login Sir."", ""Incorrect username or passsword."", ""uh-oh! Okay sir."", ""So complicated right?"", ""huh! not at all sir."", ""Okay good to hear that. I would be glad if can be resolved."", ""It will definitely be resolved sir."", ""It okay."", ""Which of the information are you sure is correct sir?"", ""oh! you mean?"", ""Username or passsword."", ""Okay. I am sure the Username is right."", ""Alright....good."", ""Thank you."", ""I will need you to give me the Username ma."", ""Ok. Albertnoel at Rivertown."", ""Alright mister Albert I would need to run a check on your account sir."", ""Alright. no problem take your time."", ""Moment please."", ""I am with you."", ""Okay sir. please can i have your full name sir?"", ""You mean first and last name?"", ""Sure, yes Sir."", ""Okay, Albert Noel."", ""Please can you spell the last name."", ""Alright. N. o. e.l."", ""I will need your policy number too."", ""uh-oh! few seconds please, I will need to get my file folder."", ""No problem sir. take your time."", ""Sorry for taking time. I just moved into a new apartment."", ""wow!...that's cool."", ""Yea. this is it. one nine three one eight five four nine one."", ""I will repeat the numbers for confirmation sir."", ""Alright, go ahead."", ""one nine three one eight five four nine one."", ""That is right."", ""I am still working on your account please."", ""Thank you. sir."", ""My pleasure."", ""Good."", ""Hold on sir. while I finalise my check."", ""No problem."", ""The Username is actually correct sir."", ""Bravo. good to hear that."", ""At this juncture mister Albert It's either I help you with the password recovery from the system over here............or."", ""Okay,...I am with you."", ""Or I will help you generate the password reset link and you finish it yourself."", ""uh-oh!"", ""Are you there sir?"", ""Yea...since I have you online. I would allow you help me recover the password from your system."", ""All good Sir. I will need you to answer the following questions in the process of password recovery."", ""Okay."", ""Moment please."", ""um! oh okay."", ""Can i have your home address Sir."", ""I will have to give you the old address right?"", ""It has to be the one you entered during registration sir."", ""Okay, One harvey circle, Macomb, Illinois. three four three two eight three."", ""Okay. got it Sir."", ""good."", ""Your phone number sir?"", ""five zero eight two five one seven eight zero nine."", ""if i am not mistaken...you said five zero eight two five one seven eight zero nine."", ""correct."", ""Okay.lastly the last four digits of your social security number."", ""five one four two."", ""Got it."", ""Alright sir."", ""A moment please."", ""No problem. I am with you."", ""Please hold on sir while I actualize the operation."", ""-uh, okay."", ""uh-oh! done sir. Password recovered successfully."", ""Oh! great one."", ""Yes ma...the password is a, y, three, one, three, X, y, z."", ""I am writing it down...a second please."", ""Okay, sir. take your time."", ""Okay, i am reading it to you for confirmation. a, y, three, one, three, X, y, z."", ""Correct sir."", ""Good....yea."", ""So....you will be able to login to your account with this password now..."", ""Alright.....thanks."", ""Thereafter....you can now change it to a password of your choice."", ""oh! good....Thanks very much for your time."", ""You are always welcome..As a loyal customer that you are, we are always at your service. is there any other thing I can help you with Sir?"", ""uh-oh! as a matter of fact....now that I have you online....um!... none for now."", ""Okay Sir... good to hear that and thanks for your patronage sir."", ""You are welcome. Enjoy the rest of the day."", ""and you too sir."", ""Bye."", ""Bye Sir.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
264,"{""dialogue_id"": ""264"", ""turns"": {""turn_id"": [""insurance_264_000"", ""insurance_264_001"", ""insurance_264_002"", ""insurance_264_003"", ""insurance_264_004"", ""insurance_264_005"", ""insurance_264_006"", ""insurance_264_007"", ""insurance_264_008"", ""insurance_264_009"", ""insurance_264_010"", ""insurance_264_011"", ""insurance_264_012"", ""insurance_264_013"", ""insurance_264_014"", ""insurance_264_015"", ""insurance_264_016"", ""insurance_264_017"", ""insurance_264_018"", ""insurance_264_019"", ""insurance_264_020"", ""insurance_264_021"", ""insurance_264_022"", ""insurance_264_023"", ""insurance_264_024"", ""insurance_264_025"", ""insurance_264_026"", ""insurance_264_027"", ""insurance_264_028"", ""insurance_264_029"", ""insurance_264_030"", ""insurance_264_031"", ""insurance_264_032"", ""insurance_264_033"", ""insurance_264_034"", ""insurance_264_035"", ""insurance_264_036"", ""insurance_264_037"", ""insurance_264_038"", ""insurance_264_039"", ""insurance_264_040"", ""insurance_264_041"", ""insurance_264_042"", ""insurance_264_043"", ""insurance_264_044"", ""insurance_264_045"", ""insurance_264_046"", ""insurance_264_047"", ""insurance_264_048"", ""insurance_264_049"", ""insurance_264_050"", ""insurance_264_051"", ""insurance_264_052"", ""insurance_264_053"", ""insurance_264_054"", ""insurance_264_055"", ""insurance_264_056"", ""insurance_264_057"", ""insurance_264_058"", ""insurance_264_059"", ""insurance_264_060"", ""insurance_264_061"", ""insurance_264_062"", ""insurance_264_063"", ""insurance_264_064"", ""insurance_264_065"", ""insurance_264_066"", ""insurance_264_067"", ""insurance_264_068"", ""insurance_264_069"", ""insurance_264_070"", ""insurance_264_071"", ""insurance_264_072"", ""insurance_264_073"", ""insurance_264_074"", ""insurance_264_075"", ""insurance_264_076"", ""insurance_264_077"", ""insurance_264_078"", ""insurance_264_079"", ""insurance_264_080"", ""insurance_264_081"", ""insurance_264_082"", ""insurance_264_083"", ""insurance_264_084"", ""insurance_264_085"", ""insurance_264_086"", ""insurance_264_087"", ""insurance_264_088"", ""insurance_264_089"", ""insurance_264_090"", ""insurance_264_091"", ""insurance_264_092"", ""insurance_264_093"", ""insurance_264_094"", ""insurance_264_095"", ""insurance_264_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Maria speaking, how can I help you?"", ""yes I have an existing policy with Rivertown insurance and I was wondering if you could help me on how I can add to it for better productivity."", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, you sound very nice."", ""#whew, thanks."", ""#lets make it fast right away."", ""That's no problem, I understand."", ""have a place to visit, can we make it faster?"", ""Right here with you."", ""Okay, you ready?"", ""Yes."", ""my name is Jack Smith."", ""mister Smith if am right?"", ""Smith, that name has been an inspiration to me since childhood."", ""#Whao, they might have been a reason for your parent name you that awesome name."", ""Sure.let's process it fast."", ""Could you provide me with your policy number?"", ""already prepare all my documents in a particular place."", ""#Whao, that's good it will make our work earlier."", ""#eee, here we go, three four two eight nine two one four seven."", ""Okay, let me repeat that back to you, two nine three eight two three eight two nine."", ""That's cool."", ""-oh am on it."", ""Very good."", ""Okay, thank you mister Jack we move from here."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, Clark."", ""very good and also i will like to request for the last four digits of your social security number?"", ""Nine two three one."", ""-huh very good. Okay, let me go ahead and verify your details name real quick, give me one second."", ""sure."", ""On it."", ""That's correct."", ""Not a problem, I have that verified it for you, can we proceed to adding another package to your current one?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy and I want to add up a life insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right.sir ."", ""Good."", ""Yes sir. ."", ""."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Should I wrote it down, let me find it. Found it."", ""Take your time."", ""Am doing that now."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister Jack."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year, but Sir I will like recommend the whole life insurance for you which runs for one thousand eight hundred dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #yay that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Jack, I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is Jacksmith at gmail dot com."", ""Got it, easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""You live, you learn, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""Serving you better is my priority, Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir."", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be June first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Jack. If you have any further enquiries about us please do not hesitate to call, okay?"", ""Okay, sounds great."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your patience."", ""Thank you."", ""You are welcome."", ""Thank you, bye."", ""Bye Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
265,"{""dialogue_id"": ""265"", ""turns"": {""turn_id"": [""insurance_265_000"", ""insurance_265_001"", ""insurance_265_002"", ""insurance_265_003"", ""insurance_265_004"", ""insurance_265_005"", ""insurance_265_006"", ""insurance_265_007"", ""insurance_265_008"", ""insurance_265_009"", ""insurance_265_010"", ""insurance_265_011"", ""insurance_265_012"", ""insurance_265_013"", ""insurance_265_014"", ""insurance_265_015"", ""insurance_265_016"", ""insurance_265_017"", ""insurance_265_018"", ""insurance_265_019"", ""insurance_265_020"", ""insurance_265_021"", ""insurance_265_022"", ""insurance_265_023"", ""insurance_265_024"", ""insurance_265_025"", ""insurance_265_026"", ""insurance_265_027"", ""insurance_265_028"", ""insurance_265_029"", ""insurance_265_030"", ""insurance_265_031"", ""insurance_265_032"", ""insurance_265_033"", ""insurance_265_034"", ""insurance_265_035"", ""insurance_265_036"", ""insurance_265_037"", ""insurance_265_038"", ""insurance_265_039"", ""insurance_265_040"", ""insurance_265_041"", ""insurance_265_042"", ""insurance_265_043"", ""insurance_265_044"", ""insurance_265_045"", ""insurance_265_046"", ""insurance_265_047"", ""insurance_265_048"", ""insurance_265_049"", ""insurance_265_050"", ""insurance_265_051"", ""insurance_265_052"", ""insurance_265_053"", ""insurance_265_054"", ""insurance_265_055"", ""insurance_265_056"", ""insurance_265_057"", ""insurance_265_058"", ""insurance_265_059"", ""insurance_265_060"", ""insurance_265_061"", ""insurance_265_062"", ""insurance_265_063"", ""insurance_265_064"", ""insurance_265_065"", ""insurance_265_066"", ""insurance_265_067"", ""insurance_265_068"", ""insurance_265_069"", ""insurance_265_070"", ""insurance_265_071"", ""insurance_265_072"", ""insurance_265_073"", ""insurance_265_074"", ""insurance_265_075"", ""insurance_265_076"", ""insurance_265_077"", ""insurance_265_078"", ""insurance_265_079"", ""insurance_265_080"", ""insurance_265_081"", ""insurance_265_082"", ""insurance_265_083"", ""insurance_265_084"", ""insurance_265_085"", ""insurance_265_086"", ""insurance_265_087"", ""insurance_265_088"", ""insurance_265_089"", ""insurance_265_090"", ""insurance_265_091"", ""insurance_265_092"", ""insurance_265_093"", ""insurance_265_094"", ""insurance_265_095"", ""insurance_265_096"", ""insurance_265_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good Morning Rivertown Insurance, this is Sonya speaking, how can I help you."", ""Hi, good morning. I want to cancel my insurance plan."", ""Okay sure I can help with that. Can I have your first and last name please?"", ""sure."", ""That's fine."", ""one moment."", ""That's no problem, I understand."", ""let me have a glass of water."", ""take your time sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Richard Jehu."", ""Thank you mister Jehu, just to confirm, is Jehu is spelled as?"", ""J.e.h.u."", ""Alright. got it sir."", ""Good."", ""To cancel your plan could you provide me your policy number?"", ""give me a moment. let me look for it."", ""Okay sir, take your time."", ""Four two nine two five one one two one."", ""Okay, let me repeat that back to you, Four two nine two five one one two?"", ""You missed a one."", ""-oh one more time please."", ""Four two nine two five one one two one."", ""Okay, Sir I got it now."", ""No problem ."", ""May I have your address?"", ""Sure."", ""And your zip code?"", ""Fifty five ST. John Bowen, Avenue."", ""-oh very good. Okay, let me go ahead and update your address real quick, give me one second."", ""sure."", ""Thank you sir, your zip code sir?"", ""#huh, six four three one one."", ""I'll repeat the address for confirmation sir....Fifty five ST. John Bowen Avenue Illinois six four three one one."", ""yeah, that's correct."", ""Sir. I'll need your birth date also."", ""sorry, I am not having birthday today."", ""[Laughter], it is your date of your date of birth sir."", ""okay I thought you were asking me to celebrate my birthday."", ""No worries sir."", ""Yep my date of birth is September ninth, nineteen seventy there."", ""September ninth, nineteen seventy three, #huh just a moment please."", ""Mhm."", ""Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?"", ""it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper."", ""Thank you for the info, sir. Would you mind telling is which company it is?"", ""Eh, can we just go ahead and cancel it? I.... don't have time to explain that much."", ""just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year."", ""okay."", ""Please #huh confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""That's no problem mister Sir."", ""That's good."", ""Alright. please hang on sir, I will proceed to cancel your plan in the system."", ""Yeah, sure."", ""Okay done. Your plan is now cancelled. is there anything I can help you with?"", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Vehu I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is richardjehu at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, sir. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be October Second, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""My pleasure mister Jehu. If you have any further questions please do not draw back to relate it to me, okay?"", ""Awesome."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been successful for me."", ""Great."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
266,"{""dialogue_id"": ""266"", ""turns"": {""turn_id"": [""insurance_266_000"", ""insurance_266_001"", ""insurance_266_002"", ""insurance_266_003"", ""insurance_266_004"", ""insurance_266_005"", ""insurance_266_006"", ""insurance_266_007"", ""insurance_266_008"", ""insurance_266_009"", ""insurance_266_010"", ""insurance_266_011"", ""insurance_266_012"", ""insurance_266_013"", ""insurance_266_014"", ""insurance_266_015"", ""insurance_266_016"", ""insurance_266_017"", ""insurance_266_018"", ""insurance_266_019"", ""insurance_266_020"", ""insurance_266_021"", ""insurance_266_022"", ""insurance_266_023"", ""insurance_266_024"", ""insurance_266_025"", ""insurance_266_026"", ""insurance_266_027"", ""insurance_266_028"", ""insurance_266_029"", ""insurance_266_030"", ""insurance_266_031"", ""insurance_266_032"", ""insurance_266_033"", ""insurance_266_034"", ""insurance_266_035"", ""insurance_266_036"", ""insurance_266_037"", ""insurance_266_038"", ""insurance_266_039"", ""insurance_266_040"", ""insurance_266_041"", ""insurance_266_042"", ""insurance_266_043"", ""insurance_266_044"", ""insurance_266_045"", ""insurance_266_046"", ""insurance_266_047"", ""insurance_266_048"", ""insurance_266_049"", ""insurance_266_050"", ""insurance_266_051"", ""insurance_266_052"", ""insurance_266_053"", ""insurance_266_054"", ""insurance_266_055"", ""insurance_266_056"", ""insurance_266_057"", ""insurance_266_058"", ""insurance_266_059"", ""insurance_266_060"", ""insurance_266_061"", ""insurance_266_062"", ""insurance_266_063"", ""insurance_266_064"", ""insurance_266_065"", ""insurance_266_066"", ""insurance_266_067"", ""insurance_266_068"", ""insurance_266_069"", ""insurance_266_070"", ""insurance_266_071"", ""insurance_266_072"", ""insurance_266_073"", ""insurance_266_074"", ""insurance_266_075"", ""insurance_266_076"", ""insurance_266_077"", ""insurance_266_078"", ""insurance_266_079"", ""insurance_266_080"", ""insurance_266_081"", ""insurance_266_082"", ""insurance_266_083"", ""insurance_266_084"", ""insurance_266_085"", ""insurance_266_086"", ""insurance_266_087"", ""insurance_266_088"", ""insurance_266_089"", ""insurance_266_090"", ""insurance_266_091"", ""insurance_266_092"", ""insurance_266_093"", ""insurance_266_094"", ""insurance_266_095"", ""insurance_266_096"", ""insurance_266_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Rivertown Insurance, this is Carolina speaking, how can I help you?"", ""I want to cancel my insurance plan."", ""Hi, thanks for calling Rivertown Insurance customer service. I can help you?"", ""I would like to cancel my insurance plan."", ""okay, could I have your first name and last name?"", ""one moment."", ""That's no problem, take your time."", ""let me have a glass of water."", ""I understand sir."", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is Stone Benedict."", ""Thank you Stone Benedict, just to confirm is Bennedict spelled B.e.n.n.e.d.i.c.t.?"", ""No it is B.e.n.e.d.i.c.t."", ""Got that Sir."", ""Good."", ""To cancel your plan could you provide me yourur policy number? you can find this number on your account page in our website."", ""give me a moment."", ""Sure, take your time."", ""Policy number, it is the string of number below my Profile picture?"", ""Yes exactly, could you read that number to me?"", ""Yes, one two three."", ""One two three."", ""Four nine three."", ""Four nine three."", ""two two one."", ""Two two one."", ""Yep, that's it."", ""Okay, one two three four nine three two two one."", ""Yep that's right."", ""perfect, may I have your address and zip code please?"", ""sure."", ""Okay."", ""Yep, it is seventy eight Brooklyn Avenue, San Diego, California."", ""Okay. Your zip code?"", ""#huh it is seven three oh oh oh."", ""For confirmation sir, seventy eight Brooklyn Avenue, San Diego California, seven three oh oh oh right?"", ""#oh yep, very correct."", ""Next we need is your birth date?"", ""sorry, what birthday? I am not having birthday today."", ""[Laughter] it is the date of your birth sir, we need the information to verify your identity."", ""#oh I thought you were asking me to celebrate my birthday."", ""That's no problem. I understand."", ""Yeah my date of birth is December the ten, ninety seventy four."", ""Alright. December the ten ninety seventy four oh gosh, just a minute."", ""mhm."", ""Okay, before I proceed to cancell your plan, may I know the why you are cancelling?"", ""Eh, can we just go ahead and cancel it? I.... don't have time to explain that much."", ""just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year."", ""okay."", ""Please #huh confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""That's no problem mister Benedict."", ""That's good."", ""Alright. please hang on sir, I will proceed to cancel your plan in the system."", ""Yeah, sure."", ""Okay done. Your plan is now cancelled. is there anything I can help you with?"", ""Wow, really? #huh, that's a good bit lower than what I've been paying annually."", ""That's good."", ""That will be good for me right?"", ""Yes Sir."", ""And your policy plan is so affordable compared to others i saw online?"", ""I think so Sir."", ""Still checking through now."", ""No problem, okay mister Benedict I'm glad to hear we might be able to help you save some money."", ""#huh you think so?"", ""Yes sir, it will. #huh."", ""So do you think you could email me all the plans of your current policies if I give you my email address?"", ""Sure, I would be delightful to do that, lets go ahead sir."", ""Okay, it is stonebenedict at gmail dot com."", ""Got it, very easy enough."", ""Thank God I had made a shorter email address years ago. ."", ""for easy remembrance right?"", ""Very correct."", ""awesome. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, thats good."", ""My pleasure, mister Benedict. Anything for our loyal customers.is there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your time and understanding."", ""It's my pleasure. okay that would be January ten, I could attach a copy to the email as well, if you don't mind?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Benedict. If you have any further questions please do not draw back to relate it to me, okay?"", ""Good."", ""Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you for your time."", ""Today has been wonderful for me."", ""Awesome."", ""#whao, thanks."", ""Bye."", ""Thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
267,"{""dialogue_id"": ""267"", ""turns"": {""turn_id"": [""insurance_267_000"", ""insurance_267_001"", ""insurance_267_002"", ""insurance_267_003"", ""insurance_267_004"", ""insurance_267_005"", ""insurance_267_006"", ""insurance_267_007"", ""insurance_267_008"", ""insurance_267_009"", ""insurance_267_010"", ""insurance_267_011"", ""insurance_267_012"", ""insurance_267_013"", ""insurance_267_014"", ""insurance_267_015"", ""insurance_267_016"", ""insurance_267_017"", ""insurance_267_018"", ""insurance_267_019"", ""insurance_267_020"", ""insurance_267_021"", ""insurance_267_022"", ""insurance_267_023"", ""insurance_267_024"", ""insurance_267_025"", ""insurance_267_026"", ""insurance_267_027"", ""insurance_267_028"", ""insurance_267_029"", ""insurance_267_030"", ""insurance_267_031"", ""insurance_267_032"", ""insurance_267_033"", ""insurance_267_034"", ""insurance_267_035"", ""insurance_267_036"", ""insurance_267_037"", ""insurance_267_038"", ""insurance_267_039"", ""insurance_267_040"", ""insurance_267_041"", ""insurance_267_042"", ""insurance_267_043"", ""insurance_267_044"", ""insurance_267_045"", ""insurance_267_046"", ""insurance_267_047"", ""insurance_267_048"", ""insurance_267_049"", ""insurance_267_050"", ""insurance_267_051"", ""insurance_267_052"", ""insurance_267_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Rivertown Insurance, how may I help you?"", ""Hi, I was wanting to change my billing from yearly to monthly, can I do that?"", ""Let's take a look at your account. It shouldn't be a problem. Can I get your first and last name?"", ""Yeah, sure. My name is Susan Jones. Did you need my account number?"", ""Hi Susan, my name is Jane, and yes, I'll need your account number."", ""Okay, just a second, I forgot to grab the policy, can you hang on for a second?"", ""No problem."", ""Okay, I got it. It's seven four eight two nine nine nine nine."", ""Thanks, just pulling up your account."", ""Okay."", ""Okay, I have your account up. You said you want to change your billing frequency? Is that correct?"", ""Yeah, I'm just finding that that one big bill is harder to plan for, it's always a big chunk, I'd rather make the smaller monthly payments."", ""I can understand that, for sure. In order to make changes to the account, I do need to ask a couple security questions."", ""No problem, ask away."", ""Thank you, first, what is your birthdate?"", ""July fifteenth, ninteen eighty nine."", ""Thank you, and can you confirm your current address?"", ""Sure, seventeen fourty six Wilson street, Summerville PA. The zip is four oh six nine eight."", ""Great, and finally, You gave us answers to three security questions, do you remember doing that?"", ""Yeah, I hate those things, I hope they come up with a better way to do that in the future."", ""I agree, no one likes them, but, for now, it's what we have."", ""Okay, let's see how well the brain is working this morning, go ahead."", ""I'll ask you the three questions, two out of three will do."", ""I'm ready."", ""Okay, what was your mother's maiden name?"", ""Simpson."", ""What was the name of your first pet?"", ""Fred, Fred the cat."", ""Good. and finally, what is the name of your childhood best friend?"", ""Echo, that one I always know, I've never met another person named Echo, and she was my best friend. I have no idea where her parents came up with that name, but it sure comes in handy for these security questions! ."", ""Echo? Wow, yeah, that's a new one on me, and I hear a lot of names."", ""I can't imagine it makes too many top ten lists."", ""Okay, so all good to go, let's get the billing changed."", ""Yay! I passed!"", ""Yes, top marks. So you would like to change from annual billing to monthly, So I see the billing for the year just went out, so we can change that to take the first payment on the fifteenth, and then monthly after that."", ""Yeah, that will be perfect. I figured it would be easier to do this right at the beginning."", ""Definitely. Okay, how will you be making the payments? We can take it directly from your account, charge a credit card, or send you a monthly invoice that you can pay through your bank."", ""Not credit card, I guess the easiest would be for you to take it directly."", ""Okay, I agree, that's the easiest way."", ""How do we set that up?"", ""We need to get the details for your bank account. If you do online banking there is usually an option to download an autowithdrawl form, that will give us all the information we need. Or, you can go directly to your bank and they can print one off for you."", ""Yeah, I've seen that autowithdrawl form thing, I can get that to you. Do I just email that in?"", ""Yes, send it to my attention. jsmith at Rivertown dot com. Just put your account number in the subject line. Can you get that done by the end of the week?"", ""Oh yeah, no problem, I'll do it today."", ""Great, I'll get that entered and set up, and you'll receive a notification that your billing details have changed. I'll just confirm your email address. I have sjones at gmail dot com."", ""That's the one."", ""Good, that's it then, you send me the form, I'll make the changes and the first payment will come out on the fifteenth. There will be an additional twenty dollar charge on that first payment, for setting up monthly billing."", ""Yeah, I expected that, is that charge every year?"", ""Yes, it's the administration charge for monthly billing."", ""Right, okay, well that's reasonable I guess."", ""So that's it, was there anything else I can help you with today Susan?"", ""Nope, that's it, thanks for your help Jane, I'll get that form to you in a few minutes."", ""Okay, I'll watch for it. You have a great day Susan. Thank you for using Rivertown Insurance. Bye."", ""You too Jane, thanks again. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
268,"{""dialogue_id"": ""268"", ""turns"": {""turn_id"": [""insurance_268_000"", ""insurance_268_001"", ""insurance_268_002"", ""insurance_268_003"", ""insurance_268_004"", ""insurance_268_005"", ""insurance_268_006"", ""insurance_268_007"", ""insurance_268_008"", ""insurance_268_009"", ""insurance_268_010"", ""insurance_268_011"", ""insurance_268_012"", ""insurance_268_013"", ""insurance_268_014"", ""insurance_268_015"", ""insurance_268_016"", ""insurance_268_017"", ""insurance_268_018"", ""insurance_268_019"", ""insurance_268_020"", ""insurance_268_021"", ""insurance_268_022"", ""insurance_268_023"", ""insurance_268_024"", ""insurance_268_025"", ""insurance_268_026"", ""insurance_268_027"", ""insurance_268_028"", ""insurance_268_029"", ""insurance_268_030"", ""insurance_268_031"", ""insurance_268_032"", ""insurance_268_033"", ""insurance_268_034"", ""insurance_268_035"", ""insurance_268_036"", ""insurance_268_037"", ""insurance_268_038"", ""insurance_268_039"", ""insurance_268_040"", ""insurance_268_041"", ""insurance_268_042"", ""insurance_268_043"", ""insurance_268_044"", ""insurance_268_045"", ""insurance_268_046"", ""insurance_268_047"", ""insurance_268_048"", ""insurance_268_049"", ""insurance_268_050"", ""insurance_268_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""This is Sarah at Rivertown Insurance. I hope you're having a great day! How can I help make it better?"", ""This is Steve Blaney. I'm calling to cancel my auto insurance plan."", ""I'm so sorry we might lose you as a customer, mister Blaney. Let me pull up your account. Do you have your eight digit account number?"", ""Yes. It's seven two four one eight three six two. I also have my car policy number if that helps. Seventeen hundred, thirty-six, forty-eight."", ""Oh, thank you for both of those. Ah, yes. I have your plan in front of me. We do value your business, mister Blaney. May I ask why you want to cancel your policy with us?"", ""I found a cheaper premium with another company."", ""I see. So, you're currently signed up for our complete auto plan at a price of two thousand dollars per year. And you've found a less expensive plan with someone else?"", ""Yes. A much cheaper plan. Thirteen fifty a year."", ""That does seem to be a good deal. Now will your plan with another company be a complete plan as well or are you dropping down to a basic plan?"", ""Well, I guess it's the same plan. The benefits looked to be the same according to this new agent."", ""I just wanted to confirm that because it can get confusing and I, in fact, just got off the phone with a customer that found a cheaper plan with another provider. But after looking at the new policy with him, we found he was not going to get the same level of benefits. I just want to make sure that doesn't happen to you. As I said, your plan is our complete plan, which includes the six most common car insurance options of auto liability coverage, uninsured and underinsured motorist coverage, comprehensive coverage, collision coverage, medical payments coverage and personal injury protection. But in addition you get coverage for rental reimbursement, gap coverage, new car replacement coverage, towing and labor cost coverage, ride-sharing coverage, sound system coverage and classic insurance coverage for your nineteen seventy-five Chevrolet Monte Carlo."", ""Oh, I sold that car last year. And I have triple A coverage so I don't need towing coverage. Probably not half of that other stuff."", ""That's probably why this new offer is so much less expensive. We have a price-match policy if you have an offer of the same coverage for less. Also, if you drop your car insurance with us, you'll lose your multi-policy discount for having your homeowner's insurance with us as well. In the long run, it would definitely be worth us doing an apples to apples examination of our plan versus theirs to make sure you're not going to miss out on other benefits."", ""Look, I'm just going to be honest with you. My son-in-law has started selling insurance and we're just trying to help him out. He didn't mention anything about them offering homeowner's insurance."", ""It might be that they only offer car insurance."", ""Hmm, I didn't think about the multi-discount thing."", ""I think it's great that you're trying to help your son-in-law out, mister Blaney. As I said, we'd hate to lose you as a customer, but I really want to make sure you're not losing any needed coverage or benefits by changing plans."", ""Well, that's - I appreciate that. You've always been good to work with."", ""What I'd like to recommend, if you're open to it, is that I set up an appointment with Joe Black, your agent, so he can take a look at the new policy you're considering and help you accurately compare the options. You may find that it is best to go with your son-in-law, but it sounds like we might be able to take you down to a Preferred Plan or possibly even a Basic Plan and keep you with a multi-policy discount."", ""Jeez. You're making a lot of good points that I didn't think of. I do want to help my son-in-law as much as I can, but -"", ""If your son-in-law is new to this, meeting with Joe about what you're considering might help you to even go back to your son-in-law with questions so he can learn some new aspects. Ultimately both he and we at All Rivers want what is best for you. It's your choice in the end."", ""What you're saying makes sense. My son-in-law can learn and so can I, which it sounds like I need."", ""It can't hurt. Learning is always a good thing! So can I set up a time for you to meet with Joe? How soon were you wanting to get this done by?"", ""Uh, sooner versus later."", ""Joe has an opening tomorrow at four p.m. or Friday at nine a.m. Would either of those work for you?"", ""Let's do Friday. Gives me an excuse to take the whole day off then. "", ""That's the best part! A day off. A day off and getting you the best and most appropriate deal for you."", ""I like that. I think I'm worth it."", ""I have no doubts, mister Blaney."", ""Now do I need to go to Joe's office? He's not coming to my house is he?"", ""He might be able to come to your house, if you prefer, but those times I gave you are his office times."", ""That's fine. I'll go to his office. Is he still at the corner of James and Harrison Streets?"", ""Let me look that up for you. One moment, please."", ""Sure."", ""Actually Joe moved his office last year. He's now at six two six Cranberry Drive."", ""Oh, wow! Cranberry Drive is just down the road from me. That's great!"", ""Well, good I'm glad that worked out."", ""Me, too."", ""So just to summarize and confirm. I have you meeting with Joe Black at his office at six two six Cranberry Drive at nine a.m. on Friday, July sixteenth. Please bring the new policy you're considering with you, or a list of what is covered, included."", ""Will do."", ""I made a note in your file for Joe to talk with you about the Basic and Preferred Plans to see if they might be sufficient for you now."", ""Thank you. I forgot all about notifying him that I sold the Monte Carlo."", ""That's understandable there's a lot going on in the world and our lives these days."", ""You've got that right."", ""Is there anything else I can help out with today, mister Blaney?"", ""No, I think, that's everything. I really do appreciate your time to think this through."", ""Like I said, we want what's best for you, and of course, we certainly hope we retain your - we keep you as a customer. A happy customer."", ""Well, you've made a good first step at that."", ""Well, thank you. If there's nothing else, I'll disconnect our call now. And you have a wonderful rest of your day, sir."", ""You as well. Thanks again."", ""Good-bye, mister Blaney. It was a pleasure to speak with you."", ""You, too. Bye-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
269,"{""dialogue_id"": ""269"", ""turns"": {""turn_id"": [""insurance_269_000"", ""insurance_269_001"", ""insurance_269_002"", ""insurance_269_003"", ""insurance_269_004"", ""insurance_269_005"", ""insurance_269_006"", ""insurance_269_007"", ""insurance_269_008"", ""insurance_269_009"", ""insurance_269_010"", ""insurance_269_011"", ""insurance_269_012"", ""insurance_269_013"", ""insurance_269_014"", ""insurance_269_015"", ""insurance_269_016"", ""insurance_269_017"", ""insurance_269_018"", ""insurance_269_019"", ""insurance_269_020"", ""insurance_269_021"", ""insurance_269_022"", ""insurance_269_023"", ""insurance_269_024"", ""insurance_269_025"", ""insurance_269_026"", ""insurance_269_027"", ""insurance_269_028"", ""insurance_269_029"", ""insurance_269_030"", ""insurance_269_031"", ""insurance_269_032"", ""insurance_269_033"", ""insurance_269_034"", ""insurance_269_035"", ""insurance_269_036"", ""insurance_269_037"", ""insurance_269_038"", ""insurance_269_039"", ""insurance_269_040"", ""insurance_269_041"", ""insurance_269_042"", ""insurance_269_043"", ""insurance_269_044"", ""insurance_269_045"", ""insurance_269_046"", ""insurance_269_047"", ""insurance_269_048"", ""insurance_269_049"", ""insurance_269_050"", ""insurance_269_051"", ""insurance_269_052"", ""insurance_269_053"", ""insurance_269_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, Rivertown Insurance, how may I direct your call?"", ""Hi, I'm not sure who I should speak to, I just called the number on your website. I need to put in a claim, that windstorm last night brought down a big tree, right on top of our house. It hit the car too, and the garage. I'm not sure where to start."", ""Oh, wow, that's terrible! Yes, that was some storm. I'm so sorry. Let's see, we can start with the property claim, I'll put you through to Jane Smith. She can answer all your questions and get things started for you. Please hold and I'll put you right through."", ""Thanks, I'll hold."", ""Hello, this is Jane Smith, I understand you've had some damage to your property? I'm so sorry. Let's get things started. May I have your first and last name?"", ""Hi Jane, yeah, some huge damage, there is a massive tree that came down onto our roof, and garage, and car. Oh, sorry, my name, yes. My name is Susan Jones."", ""Hi Susan, don't worry, I'll get some preliminary details and we can get the claim started right away. Do you know your policy number?"", ""Oh man, I'm managing all this from a cell phone, I do have it in an email somewhere."", ""Go ahead and look, I'll wait. Take your time."", ""Okay, here it is, I think. It's seven seven four two nine nine nine seven. Is that the right amount of numbers?"", ""Yes, just hold a moment while I bring up your file."", ""Okay, thank you."", ""Alright Susan, I have your policy up on the screen, I'm just taking a look at your coverage."", ""Okay, thank you. Our filing cabinet is in one of the rooms I can't get to, I don't remember a lot of the details."", ""No problem, I can see it all."", ""Good. Okay, How do we start?"", ""First, I just want to confirm the address of the property, where the damage occurred. I show this policy for a property at seven seven nine three Olson street, Summerville. Is that correct?"", ""Yes, that's right."", ""Okay. Now, just in the simplest details, what happened, and was was the damage?"", ""Well, the wind storm came up last night, around eight PM. It wasn't too bad at first, but then there was a couple of gusts that were really bad. It was just roaring. I was looking out my window at first, but one gust sent me running downstairs to the basement, I didn't want to be out side in it, I figured that was the safest place to go."", ""That must have been so scary for you! Were you home alone?"", ""Yes, well, execpt for the cat, but she was hiding somewhere already."", ""Do you remember what time you went downstairs? Was it when the tree came down?"", ""I went down just after nine I think. That wasn't the gust of wind that brought the tree down. It might have been the one that damaged the tree though. I couldn't hear the wind as bad down there but about ten minutes later, there was a huge crack and boom, the house just shook, I knew it had been hit."", ""How terrifying that must have been!"", ""I was too scared to go up, for a little while, probably fifteen or twenty minutes, but, when I did open the door to go up, I could hear the wind again. It had calmed down."", ""I see, did you stay inside the house?"", ""No, there was a door to outside at the top of the stairs, I went right outside, and that's when I saw the tree, just cracked in half, and one half was sitting on my car and garage, and the other half on my roof. In my roof actually, it had smashed right through it, great big hole on the back corner, where the bedroom is."", ""Okay, so the tree did hit the house directly, and broke through the roof then?"", ""Yes, one half, and the other half was laying across my car, and smashed one corner of the garage."", ""And what time was this, that you went outside?"", ""About ten thirty PM or so, I didn't check my phone right then. I called my sister, she said it was around then, that I called."", ""I'm so sorry, what a horrible thing to have to deal with at that time of night."", ""I was wide awake, I'm not sure I even slept last night."", ""I bet. Okay, well, the first thing we have to do today, is get your home and garage secured. We can take care of that pretty quickly, but I wil send out a security company to be on site until we do. Are you at the property now?"", ""Yes, I'm here, there. At the house. I stayed all night, but I called nine one one last night. They send the gas company who shut off the gas, and the power company shut down the power. So I don't want to be here much longer. I took out a few things that weren't damaged."", ""Right, good, Okay. Well, we should have it secured within the hour. Then we need to send an adjuster by to take some preliminary pictures and measurements of the damage then we can board things up and get them protected from the weather."", ""Oh good! I was worried about rain. Good, Okay, should I wait here then?"", ""Yes, if that's okay?"", ""No problem, I can wait. Do you know when the adjuster will be by?"", ""They should be there within the hour as well, I've sent your file to dispatch. Once he's taken his pictures and measurements the restoral company will board up the house and garage, so they are secure an no more weather damage can occur."", ""Okay, that sounds good, I'm still pretty numb, but I can deal with getting things buttoned up, that was a big worry."", ""Oh, don't worry, we will get things rolling here. It won't be repaired today, but we can determine what steps need to take place next."", ""Okay, thank you."", ""Do you have a place to stay? You do have coverage for accomodations. I can authorize hotel accomodations for the first few days. Depending on the structural damage there may be a longer period of time needed for repairs. If that's the case we will find you something more home like for that duration."", ""I can stay with my sister for a couple days."", ""Okay, that's good, just talk with the adjuster about making any other accomodation arrangements when they get there."", ""Okay, thank you. You've been so helpful."", ""Anything you need, we are here to help. I know this has been a traumatic experience. Your assigned adjuster will be your contact for everything. They are very experienced at walking you through this entire procedure, and you will be back in your home as soon as possible."", ""Okay. I'll just wait here for them."", ""If you need anything before they get there, just call me back okay? My direct line is five oh three eight six four seven two four six."", ""Thank you Jane. Very much. I'll go wait for the adjuster."", ""Okay Susan, try not to worry. Take care and call if you need anything."", ""I will, you take care too. Bye for now."", ""Bye Susan.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
270,"{""dialogue_id"": ""270"", ""turns"": {""turn_id"": [""insurance_270_000"", ""insurance_270_001"", ""insurance_270_002"", ""insurance_270_003"", ""insurance_270_004"", ""insurance_270_005"", ""insurance_270_006"", ""insurance_270_007"", ""insurance_270_008"", ""insurance_270_009"", ""insurance_270_010"", ""insurance_270_011"", ""insurance_270_012"", ""insurance_270_013"", ""insurance_270_014"", ""insurance_270_015"", ""insurance_270_016"", ""insurance_270_017"", ""insurance_270_018"", ""insurance_270_019"", ""insurance_270_020"", ""insurance_270_021"", ""insurance_270_022"", ""insurance_270_023"", ""insurance_270_024"", ""insurance_270_025"", ""insurance_270_026"", ""insurance_270_027"", ""insurance_270_028"", ""insurance_270_029"", ""insurance_270_030"", ""insurance_270_031"", ""insurance_270_032"", ""insurance_270_033"", ""insurance_270_034"", ""insurance_270_035"", ""insurance_270_036"", ""insurance_270_037"", ""insurance_270_038"", ""insurance_270_039"", ""insurance_270_040"", ""insurance_270_041"", ""insurance_270_042"", ""insurance_270_043"", ""insurance_270_044"", ""insurance_270_045"", ""insurance_270_046"", ""insurance_270_047"", ""insurance_270_048""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning Rivertown Insurance, how may I help you?"", ""Hi, good morning. I need to change my address with you guys. I just moved."", ""Okay, I can take care of that, my name is Jane. May I have your first and last name?"", ""Hi Jane, my name is Susan, Susan Jones."", ""Hi Susan. Do you have your policy number handy? Or your customer ID number?"", ""Yep. My policy number is six three nine six zero zero zero four."", ""Great, please hold a moment while I pull that up."", ""No problem."", ""Okay Susan, I have your file up. You said you wanted to change your address?"", ""Yes, please. Just the address, nothing else has changed."", ""Alright. In order to make a change on your file, I will need to ask you some security questions. Is it okay to proceed with that now?"", ""Oh, yeah sure."", ""First, your birthdate."", ""I know that one April sixteenth nineteen seventy four."", ""Great, thank you. Could you give me the address that we currently have on file for you?"", ""Sure, that would be fourteen twenty eighth Avenue, Summerville PA."", ""And the zipcode, for that address?"", ""seven four nine oh three."", ""Good, Now, finally I need to ask you one of the security questions you set up when you opened your file."", ""Oh man, I always hate these questions. I always think how could I forget that? Then you ask, and my brain freezes."", ""Just relax, I'm sure you'll remember."", ""Okay, lets do it."", ""What was the name of your first pet?"", ""Wilson. Wilson the cat."", ""Correct. See that wasn't so bad."", ""One time, I had a question about my favorite place to holiday. Well, between setting up that answer, and needing to use it, I'd traveled to a lot more places! I amazed I got it correct."", ""I hadn't thought of that, I'll remember not to use that one for myself."", ""Okay, so was that it? Did I pass?"", ""Yes, we can go ahead and make the change to your address."", ""Okay, what did you need to know? Just give you the address?"", ""Sure, let's start with that, I have a couple other questions, but let's get the new address put in."", ""Sure, the new address is unit three oh seven, sixteen hundred Anderson Avenue."", ""Is that still in Summerville?"", ""Yes."", ""And your new zipcode?"", ""It's seven four eight seven two."", ""Good, now a couple more questions, just to make sure we have all your current information."", ""Great, no problem, go ahead."", ""The phone number we have on file for you is three oh four seven nine nine six six two four."", ""Oh no, no that's changed. I changed cell phone plans and got a new number."", ""I'm glad I asked. Ok, lets get that changed too."", ""Yeah, okay the new number is three oh four eight eight eight one four nine seven."", ""Okay, good, that's changed. The email address we have is sjones at gmail dot com. Is that still the best email to contact you at?"", ""Yep, that's still the same."", ""Okay, good, that's all I need to confirm. Did you have any other questions for me?"", ""Nope. That was it, I just needed to change my address, and phone number I guess. ."", ""Okay, that's all done then. Thank you for choosing Rivertown Insurance. It's been a pleasure speaking with you. Have a great rest of your day Susan."", ""Thanks Jane, you too. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
271,"{""dialogue_id"": ""271"", ""turns"": {""turn_id"": [""insurance_271_000"", ""insurance_271_001"", ""insurance_271_002"", ""insurance_271_003"", ""insurance_271_004"", ""insurance_271_005"", ""insurance_271_006"", ""insurance_271_007"", ""insurance_271_008"", ""insurance_271_009"", ""insurance_271_010"", ""insurance_271_011"", ""insurance_271_012"", ""insurance_271_013"", ""insurance_271_014"", ""insurance_271_015"", ""insurance_271_016"", ""insurance_271_017"", ""insurance_271_018"", ""insurance_271_019"", ""insurance_271_020"", ""insurance_271_021"", ""insurance_271_022"", ""insurance_271_023"", ""insurance_271_024"", ""insurance_271_025"", ""insurance_271_026"", ""insurance_271_027"", ""insurance_271_028"", ""insurance_271_029"", ""insurance_271_030"", ""insurance_271_031"", ""insurance_271_032"", ""insurance_271_033"", ""insurance_271_034"", ""insurance_271_035"", ""insurance_271_036"", ""insurance_271_037"", ""insurance_271_038"", ""insurance_271_039"", ""insurance_271_040"", ""insurance_271_041"", ""insurance_271_042"", ""insurance_271_043"", ""insurance_271_044"", ""insurance_271_045"", ""insurance_271_046"", ""insurance_271_047"", ""insurance_271_048"", ""insurance_271_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Rivertown Insurance."", ""Hi, good morning. I need to speak to someone about changing my security questions. Those things make me crazy. I'm locked out of the online portal because I can't remember one of them."", ""yes. That happens a lot. I can help you with that, my name is Jane. May I have your first and last name?"", ""Hi Jane, Susan Jones."", ""Hi Susan. Do you happen to know your policy number?"", ""Yeah, I have that thing memorized, I've typed it so many times this morning. I screwed up the security questions too many times though. The policy number is six five nine eight four three three seven."", ""Thank you Susan. May I have your birthdate?"", ""Sure, May five, two thousand."", ""Okay, great, I have your policy up on my screen, and I can see that you've been locked out from those security questions. Let's get that sorted out."", ""Great, thank you, man I hate those things. I always say I'll write them down, this time I mean it, I have pen and paper ready."", ""Good idea. Just don't forget where you put the paper!"", ""Right."", ""So, I will ask you three security questions, are you ready?"", ""Yep, ready."", ""First. Your mother's maiden name."", ""Wilson."", ""Just to confirm spelling for Wilson. w. i. l. s. o. n. is that correct?"", ""Yes. do capital letters matter?"", ""No, thankfully we changed that a couple years ago. Capitals don't matter now."", ""Whew, good. Okay, ready for number two."", ""Your childhood best friend's name."", ""Echo. e. c. h. o."", ""Echo? her name was Echo? that's unusual."", ""Yeah, that's the one question I never get wrong Only Echo I've ever met. And she really was my best friend. I should send her a thank you for that name."", ""I would too. Okay, the third question. Name of your favorite teacher?"", ""This is where I mess up, his name was Mister Neale, but I always forget the Mister part, or abreviate it, and I get locked out. Can I just use the last name? with out the prefix?"", ""Yes, so the answer is Neil n. e. i. l.?"", ""No, no, it's spelled n. e. a. l. e."", ""Okay, I've changed my spelling. To confirm your answer is Neale n. e. a. l. e."", ""Yes, that's it."", ""So, I've updated those three questions. It will take about half an hour to update in our system, and I've unlocked the account. Don't try to log in for about half an hour though. Just to be safe."", ""Okay, thank you."", ""Did you have any other questions?"", ""I just wondered about the security. How do those questions work? When I go to log in, it asks me a question. If I get it wrong, it asks me a different one. If I get that wrong, I'm locked out. Is that how it works?"", ""Yes, we anticipate that perhaps you'll get one of them wrong, after the second incorrect answer you'll be locked out."", ""Okay. And it's just random, which of the three pops up?"", ""Yes, one of those three will pop up."", ""Okay, well I've written them down this time."", ""Good idea. Just keep that paper safe, and you should be fine."", ""I will. You guys should switch to that text me thing, with a code, or an authentication generator. Something more modern."", ""We are working on that, we get that often, people who would prefer either a text code or an authentication generator code."", ""Hopefully soon! Then I can lose that paper and not worry. Those things work really well."", ""I agree. We have been told within the next year we should be offering that option."", ""Great! Can't wait. Thanks for your help."", ""My pleasure Susan. Glad to help. Have a great rest of your day. Thank you for choosing Rivertown Insurance."", ""You too Jane. Top marks for customer service. This was a lot less painful than I was expecting."", ""I'm glad, thank you for the compliment. There is a survey about how well your inquiry was handled that will email out. I'd appreciate it if you took time to fill that in."", ""Absolutely. No problem. I'll fill it out."", ""Great, thank you, bye bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
272,"{""dialogue_id"": ""272"", ""turns"": {""turn_id"": [""insurance_272_000"", ""insurance_272_001"", ""insurance_272_002"", ""insurance_272_003"", ""insurance_272_004"", ""insurance_272_005"", ""insurance_272_006"", ""insurance_272_007"", ""insurance_272_008"", ""insurance_272_009"", ""insurance_272_010"", ""insurance_272_011"", ""insurance_272_012"", ""insurance_272_013"", ""insurance_272_014"", ""insurance_272_015"", ""insurance_272_016"", ""insurance_272_017"", ""insurance_272_018"", ""insurance_272_019"", ""insurance_272_020"", ""insurance_272_021"", ""insurance_272_022"", ""insurance_272_023"", ""insurance_272_024"", ""insurance_272_025"", ""insurance_272_026"", ""insurance_272_027"", ""insurance_272_028"", ""insurance_272_029"", ""insurance_272_030"", ""insurance_272_031"", ""insurance_272_032"", ""insurance_272_033"", ""insurance_272_034"", ""insurance_272_035"", ""insurance_272_036"", ""insurance_272_037"", ""insurance_272_038"", ""insurance_272_039"", ""insurance_272_040"", ""insurance_272_041"", ""insurance_272_042"", ""insurance_272_043"", ""insurance_272_044"", ""insurance_272_045"", ""insurance_272_046"", ""insurance_272_047"", ""insurance_272_048"", ""insurance_272_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Rivertown Insurance."", ""Hi. Do you guys offer renters insurance? I just rented a new apartment and it's one of the requirements, to have renters insurance. I haven't had that before."", ""Yes, we do. That's becoming a more common thing the last few years. Landlords are requesting it more often now."", ""Great, how much is it?"", ""Well, let's get a few details, and I can get a quote for you. First may I get your first name?"", ""Oh, sure, Susan."", ""Hi Susan, my name is Jane. So let's start with the basic details. This will be for yourself?"", ""Yep. Just me."", ""May I have your last name?"", ""Sure, Jones."", ""Alright, will this insurance be for an apartment, or suite in a private residence, or will you be renting an entire home?"", ""It's for an apartment, do you need the address?"", ""Yes, please."", ""Unit three oh seven, sixteen fourty eight Anderson Drive, Summerville PA."", ""And the zipcode?"", ""six five nine oh seven."", ""Is the unit privately owned?"", ""No, it's owned by Mainstreet Properties."", ""Okay, We have a couple of renter's insurance packages. The Basic and the Preferred."", ""What's the difference?"", ""The Basic package covers you for your contents up to a maximum of one hundred thousand dollars. So that would be clothing, electronics, jewelery, recreational equipment. Anything that you own that you bring with you or aquire while living at the address. It also has liability coverage for two hundred thousand dollars."", ""What is liability insurance?"", ""If someone is hurt at within your residence. If they slip on your floor, or if their property is damaged within your residence. One claim I had recently was a dog who ran through a living room, and knocked a friends expensive laptop onto the floor. So their liability insurance covered that."", ""I see, okay. What does the Preferred package cover?"", ""The Preferred package ups the coverage to two hundred and fifty thousand dollars for your contents, and one million for liability coverage."", ""What are the costs for the two different packages?"", ""The Basic package is two hundred dollars per year, and the Preferred package is three hundred dollars per year."", ""So, lets say, I lost everything, would I get the full amount?"", ""No, well you can get up to the full amount. If there was a complete loss, say a fire, our adjuster would go through that with you, but you could claim up to the full amount depending on what the contents were."", ""I see."", ""One of the things covered by our Preferred package is sixty day living expenses, if your home is deemed unlivable, or if you are evacuated for an emergency."", ""Oh, that's good, yeah I hadn't thought of that."", ""It's a definite benefit if there is a complete loss. It gives you time to find new accomodations, and settle things without the worry of having a place to stay."", ""So three hundred a year for that. Do you allow monthly payments or do I have to pay that up front?"", ""We can do either, pay annually for the year, or monthly billing. There is an administrative charge for monthly billing of twenty dollars per year. That is on the first payment. So for the Preferred package the first payment would be fifty five dollars and then eleven payments of twenty five dollars."", ""Okay, and the Basic would be cheaper."", ""Yes, the first payment would be thirty-six sixty-seven, and then sixteen sixty-seven monthly."", ""Yeah, that makes sense. Okay, I think I'd be okay with the Basic package. I don't have much stuff, the hundred thousand will cover it easily."", ""Okay, that's great, just a reminder, that package does not come with the extra living expenses for a total loss."", ""Oh, jeez, right. what to do, what to do. My luck, the place will burn down in a month and I'll be scrambling for somewhere to live. Yeah, lets do the Preferred package, thanks for reminding me."", ""It's better to have it and not need it."", ""Very true. Okay, lets to Preferred, it's still a lot more reasonable than I was expecting. I move in two weeks, can we get that set up before then?"", ""Absolutely, I'll just get your email address and send you some documents to sign and return. I do have your file started so just send them back with the policy number in the subject line. Once we've received the signed documents back we will send you an email confirming your coverage and options for payment."", ""Perfect, that sounds great. My email is sjones at gmail dot com."", ""Okay, thanks Susan, I'll get those sent off right away."", ""Thanks so much for all your help Jane, I was kinda lost with this stuff."", ""My pleasure Susan, did you have any other questions?"", ""Nope, that's all I need right now. Thanks again, I'll get those forms sent back right away. Have a great rest of your day."", ""You too Susan. Thanks for choosing Rivertown Insurance. Bye for now."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], []]}}"
273,"{""dialogue_id"": ""273"", ""turns"": {""turn_id"": [""insurance_273_000"", ""insurance_273_001"", ""insurance_273_002"", ""insurance_273_003"", ""insurance_273_004"", ""insurance_273_005"", ""insurance_273_006"", ""insurance_273_007"", ""insurance_273_008"", ""insurance_273_009"", ""insurance_273_010"", ""insurance_273_011"", ""insurance_273_012"", ""insurance_273_013"", ""insurance_273_014"", ""insurance_273_015"", ""insurance_273_016"", ""insurance_273_017"", ""insurance_273_018"", ""insurance_273_019"", ""insurance_273_020"", ""insurance_273_021"", ""insurance_273_022"", ""insurance_273_023"", ""insurance_273_024"", ""insurance_273_025"", ""insurance_273_026"", ""insurance_273_027"", ""insurance_273_028"", ""insurance_273_029"", ""insurance_273_030"", ""insurance_273_031"", ""insurance_273_032"", ""insurance_273_033"", ""insurance_273_034"", ""insurance_273_035"", ""insurance_273_036"", ""insurance_273_037"", ""insurance_273_038"", ""insurance_273_039"", ""insurance_273_040"", ""insurance_273_041"", ""insurance_273_042"", ""insurance_273_043"", ""insurance_273_044"", ""insurance_273_045"", ""insurance_273_046"", ""insurance_273_047"", ""insurance_273_048"", ""insurance_273_049"", ""insurance_273_050"", ""insurance_273_051"", ""insurance_273_052"", ""insurance_273_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Rivertown Insurance."", ""Good morning, I need to speak to someone about cancelling my policy."", ""Of course, I can transfer you to someone to take care of that for you. May I have your first and last name?"", ""Sure. My name is Susan Jones."", ""Thank you Susan, I'll transfer you to Jane Smith, she's a customer service agent. She can help you out. Please hold."", ""Thanks."", ""Good Morning, this is Jane Smith. How may I help you today?"", ""Hi Jane, I'd like to cancel my policy."", ""I can help you with that. Do you have your policy number handy?"", ""Yeah, it's nine three seven two eight four five two."", ""To confirm, nine three seven two six four five two?"", ""No, no, it's eight four five two."", ""Nine three seven two eight four five two."", ""Yes, that's it."", ""Thank you, am I speaking with Susan Jones?"", ""Yes."", ""Great, hi Susan. So looking at your policy, you pay for it annually, and your term ends October seventeenth of this year."", ""Yeah, I'm cancelling before it's done, but I'm moving, getting married actually, and I won't need the insurance on my new place."", ""Congratulations. How exciting, So where you'll be moving, already has an existing policy?"", ""Yes, I'm moving to my husbands place, he has a policy in place there already."", ""Okay, that makes sense. So let's get this one cancelled then."", ""Great."", ""We do require a couple of things, to cancel the policy. Both documents requiring signatures. One to cancel the automatic payment in place, and the other to cancel the actual policy."", ""Okay."", ""I can email those to you, you can print them off, sign, and either send back, or drop off at one of our branch locations."", ""Okay, sounds good."", ""We do have another option, to DocuSign electronically. Are you familiar with DocuSign?"", ""yeah, I've done that one time I think, for a real estate transaction. Click click, really simple."", ""Exactly, would that be something you'd prefer? Or would you prefer me to email the documents."", ""Let's do the DocuSign, quick and easy."", ""Perfect. I'll just confirm your email address."", ""Okay, it's sjones at gmail dot com."", ""Alright, that's what I have here, I'll just prepare the documents and get them sent off to you. You'll receive two documents for signature, in two separate emails."", ""Right, okay."", ""It's pretty self explanitory, the process, you just create your signature in the box using your mouse or a stylus, then bring up the document. It will be highlighted in the areas that need signature."", ""Okay, yeah I remember that, the ugliest signature ever with a mouse. ."", ""yeah, I've yet to see anything that makes a signature pretty, those FedEx machines are the worst, like drawing your name with a fat crayon."", ""Totally."", ""So, just to finish this off, what day would you like to have the policy cancelled?"", ""The end of this month, July thirty first."", ""Ok, thank you. There will be a refund for the balance of this year, to October thirty first, as you've paid for the full year."", ""Right, good. Yes. Will you send a check? Or?"", ""I can have it deposited back to the bank we draw it from, or send it out as a check, which ever you prefer."", ""Great, just drop it back into my bank, that's good."", ""To let you know, there will be a twenty five dollar cancellation fee."", ""Of course there will I expected something like that."", ""Yes, it's pretty standard. Okay, the documents are ready to send, you should see them in the next few minutes. Get those signed and back to us, then you'll receive confirmation, and all is done."", ""Easy peasy."", ""Just the way it should be. Was there anything else I could help you with today Susan?"", ""Nope, that's all I needed. Thanks for your help."", ""My pleasure. Thank you for your business, we hope to be able to help you out again in the future with insurance needs."", ""I'll take a look at our policies after the wedding, you know, as they come up. I'll give a call and see how you compare."", ""Wonderful. Have a great rest of your day Susan, bye bye."", ""You too Jane, bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
274,"{""dialogue_id"": ""274"", ""turns"": {""turn_id"": [""insurance_274_000"", ""insurance_274_001"", ""insurance_274_002"", ""insurance_274_003"", ""insurance_274_004"", ""insurance_274_005"", ""insurance_274_006"", ""insurance_274_007"", ""insurance_274_008"", ""insurance_274_009"", ""insurance_274_010"", ""insurance_274_011"", ""insurance_274_012"", ""insurance_274_013"", ""insurance_274_014"", ""insurance_274_015"", ""insurance_274_016"", ""insurance_274_017"", ""insurance_274_018"", ""insurance_274_019"", ""insurance_274_020"", ""insurance_274_021"", ""insurance_274_022"", ""insurance_274_023"", ""insurance_274_024"", ""insurance_274_025"", ""insurance_274_026"", ""insurance_274_027"", ""insurance_274_028"", ""insurance_274_029"", ""insurance_274_030"", ""insurance_274_031"", ""insurance_274_032"", ""insurance_274_033"", ""insurance_274_034"", ""insurance_274_035"", ""insurance_274_036"", ""insurance_274_037"", ""insurance_274_038"", ""insurance_274_039"", ""insurance_274_040"", ""insurance_274_041"", ""insurance_274_042"", ""insurance_274_043"", ""insurance_274_044"", ""insurance_274_045"", ""insurance_274_046"", ""insurance_274_047"", ""insurance_274_048"", ""insurance_274_049"", ""insurance_274_050"", ""insurance_274_051"", ""insurance_274_052"", ""insurance_274_053"", ""insurance_274_054"", ""insurance_274_055"", ""insurance_274_056"", ""insurance_274_057"", ""insurance_274_058"", ""insurance_274_059"", ""insurance_274_060"", ""insurance_274_061"", ""insurance_274_062"", ""insurance_274_063"", ""insurance_274_064"", ""insurance_274_065"", ""insurance_274_066"", ""insurance_274_067"", ""insurance_274_068"", ""insurance_274_069"", ""insurance_274_070"", ""insurance_274_071"", ""insurance_274_072"", ""insurance_274_073"", ""insurance_274_074"", ""insurance_274_075"", ""insurance_274_076"", ""insurance_274_077"", ""insurance_274_078"", ""insurance_274_079"", ""insurance_274_080"", ""insurance_274_081"", ""insurance_274_082"", ""insurance_274_083"", ""insurance_274_084"", ""insurance_274_085"", ""insurance_274_086"", ""insurance_274_087"", ""insurance_274_088"", ""insurance_274_089"", ""insurance_274_090"", ""insurance_274_091"", ""insurance_274_092"", ""insurance_274_093""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon Rivertown Insurance, this is Leslie speaking, how can I help you?"", ""yes I have an existing policy with Rivertown and I was wondering if you could help me."", ""Okay, yes I can help you. could I first get your name and your policy number please?"", ""Sure, yes, I've got it right here."", ""That's fine, take your time."", ""just let me get my glasses one moment."", ""That's no problem, I understand."", ""Getting older everyday."", ""Yes sir, aren't we all?"", ""Okay, you ready?"", ""Yes sir, go ahead."", ""my name is James Clarkson."", ""Okay mister Clarkson, can you spell your last name for me please?"", ""C.l.a.r.k.s.o.n. I think it is misspelled on my account though."", ""That's no problem mister Clarkson, I will be glad to correct that for you just give me one second to find your account."", ""Sure."", ""Could you provide me with your policy number?"", ""#mhm I've got that right here, you ready?"", ""Yes sir."", ""Four nine three nine two three eight two two."", ""Okay, let me repeat that back to you, four nine three nine two three eight two?"", ""You missed a two."", ""-oh one more time please."", ""Four nine three nine two three eight two two."", ""Okay, thank you mister Clarkson. I got it that time, sorry about that."", ""No problem ."", ""Okay, one last thing, could you please verify your mother's maiden name for me please?"", ""Sure, M.a.r.t.i.n."", ""And the last four digits of your social security number?"", ""Three four seven two."", ""-huh very good. Okay, let me go ahead and update your last name real quick, give me one second."", ""sure."", ""Just to verify, you said it should be C.l.a.r.k.s.o.n.?"", ""That's correct, no e."", ""Not a problem, I have that updated for you. What else could I help you with today?"", ""yeah, I had a few questions about a homeowner's policy. You offer that right?"", ""Yes sir, we do."", ""Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance."", ""That's great news."", ""I've had the same policy for years and it never hurts to look around once in awhile, right? ."", ""Thats right. ."", ""Shake things up a bit."", ""Yes sir. ."", ""."", ""Let me pull that up for you."", ""No problem, I was looking at your plans online and thought it would be great to have it all in one place."", ""We appreciate your business, so do you know which policy you would be interested in quoting?"", ""sure one second. Shoot I wrote it down, let me find it. Found it."", ""Take your time."", ""Slow as molasses these days. ."", ""I completely understand, believe me."", ""Okay, okay, I believe it is called home complete if I'm not mistaken."", ""That's correct, great choice mister Clarkson."", ""Seemed the best option for me."", ""Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year."", ""Okay."", ""This policy includes our highest coverage and lowest deductibles, it's a great policy."", ""Wow, really? #jeez that's a good bit lower than what I've been paying annually."", ""That's great."", ""I should've shopped around years ago but I have a tendancy to let time get away from me."", ""I'm right there with you. ."", ""The older you get the quicker time passes they say. Whoever they are. ."", ""."", ""I got you off track, sorry about that, go ahead. ."", ""No problem, okay mister Clarkson I'm glad to hear we might be able to help you save some money."", ""#mhm every little bit helps these days."", ""Yes sir, it does. #mhm."", ""So do you think you could email me that quote if I give you my email address?"", ""Sure, I would be happy to do that, go ahead."", ""Okay, it is jamesclarkson at gmail dot com."", ""Got it, easy enough."", ""I just wish I had made a shorter email address years ago. ."", ""We all make that mistake, don't we?"", ""You live, you learn, I guess."", ""Good point. Okay I've got that together for you and I will get it sent right over to you."", ""Great."", ""Consider it done. If you have any questions or need more information, you just call me or email me back at that address."", ""#oh Okay, that sounds great."", ""My pleasure, mister Clarkson. Anything for our loyal customers. Was there anything else I could help you with today?"", ""As a matter of fact, while I've got you on the line."", ""Yes sir?"", ""Could you tell me when my auto policy premium is due?"", ""Sure, that is no problem. one second."", ""Sure, thanks for all your help."", ""It's my pleasure. okay that would be August first, I could attach a copy to the email as well, if you would like?"", ""Yeah sure, great."", ""No problem, is there anything else I can help you with this afternoon?"", ""No ma'am, I think that covers it for now. I really appreciate all your help."", ""Oh gosh, my pleasure mister Clarkson. If you have any further questions please do not hesitate to call, okay?"", ""Okay, sounds great."", ""Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!"", ""#mhm You do the same, thanks again."", ""Thank you, bye-bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
275,"{""dialogue_id"": ""275"", ""turns"": {""turn_id"": [""insurance_275_000"", ""insurance_275_001"", ""insurance_275_002"", ""insurance_275_003"", ""insurance_275_004"", ""insurance_275_005"", ""insurance_275_006"", ""insurance_275_007"", ""insurance_275_008"", ""insurance_275_009"", ""insurance_275_010"", ""insurance_275_011"", ""insurance_275_012"", ""insurance_275_013"", ""insurance_275_014"", ""insurance_275_015"", ""insurance_275_016"", ""insurance_275_017"", ""insurance_275_018"", ""insurance_275_019"", ""insurance_275_020"", ""insurance_275_021"", ""insurance_275_022"", ""insurance_275_023"", ""insurance_275_024"", ""insurance_275_025"", ""insurance_275_026"", ""insurance_275_027"", ""insurance_275_028"", ""insurance_275_029"", ""insurance_275_030"", ""insurance_275_031"", ""insurance_275_032"", ""insurance_275_033"", ""insurance_275_034"", ""insurance_275_035"", ""insurance_275_036"", ""insurance_275_037"", ""insurance_275_038"", ""insurance_275_039"", ""insurance_275_040"", ""insurance_275_041"", ""insurance_275_042"", ""insurance_275_043"", ""insurance_275_044"", ""insurance_275_045"", ""insurance_275_046"", ""insurance_275_047"", ""insurance_275_048"", ""insurance_275_049"", ""insurance_275_050"", ""insurance_275_051"", ""insurance_275_052"", ""insurance_275_053"", ""insurance_275_054"", ""insurance_275_055"", ""insurance_275_056"", ""insurance_275_057"", ""insurance_275_058"", ""insurance_275_059"", ""insurance_275_060"", ""insurance_275_061"", ""insurance_275_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thanks for choosing Rivertown Insurance. This is Amanda. How."", ""Hi Amanda. How are you doing?"", ""Hello. I'm do doing go great. And you?"", ""I can't even right now. The kids are driving me insane I."", ""I know how that can be. I have two of my own."", ""Teenagers?"", ""No. daughter three and the boy just turned si- seven. I can't even keep it straight. [Laughter]."", ""[Laughter] Three teenagers here and they all hate everything. [Laughter]."", ""you mean it doesn't really ge- get easier from here? [Laughter]."", ""I'm I'm sure it does at some po- time. [Laughter]."", ""[Laughter] How can I help you and I'm sorry wh- what was your name?"", ""Tim. Tim Cranet, c. r. a. n. e. t. Policy number one oh one seven one six three three sev- seven nine zero. Not sure ho- I I lost #eh I can't access my account."", ""Thanks, Tim. Alri- okay. That was one zero one."", ""Uh-huh."", ""Seven one six."", ""Yep."", ""Three three seven nine z- zero. Correct?"", ""Yes."", ""Great and Tim, it sounds like yo- you need help resetting your password. Is that right?"", ""I- I guess so. I know my password but it's not letting me in."", ""I understand. So-."", ""Excuse me. Billy!"", ""Sure."", ""What did I tell you about putting your hand in the fish tank! Go get a towel now. #Eh okay I I'm back. Jesus I swear."", ""Is everything okay?"", ""Yeah I the it's Mile a minute that one."", ""[Laughter] Sounds like it."", """", ""Okay so- so let's get you into you account so you can get back to your family."", ""Th- thanks."", ""For security can you confirm you're the last four of your social security number and your mother's maiden name?"", ""Yeah. Eleven oh one."", """", ""Clark."", ""I'll I I'm sorry that doesn't ma- match the info for the policy provided."", ""What? Why not?"", ""I'm not sure. Are were you the one who setted up thi your account?"", ""Oh, my husband. Mother's maiden name, Lewis. Social sec- Just a sec."", ""Sure."", ""I'm texting him now."", ""Okay. T- take your time."", ""still waiting sorry. He "", ""No worries."", ""Finally. Two eight two three."", ""Perfect. Thanks for confirming that."", ""Sure."", ""Lo- looking at your account I see it was like locked due to too much many failed log login attempts."", ""Okay."", ""I can send a reset email to the email on file."", ""Uh-huh."", ""Please allow a few minutes to receive the email. Once you "", ""Right."", ""Once you receive your t- the email click the link to reset your password."", ""Okay. I just received the email. Trying the link now."", ""Okay. Great."", ""I'm in."", ""You're in your account?"", ""Yes."", ""Great. Is there anything I can help with, Ti- Tim?"", ""No. I thin tha- that's all. Than-."", ""Al- alright. Thank you fo- for choosing Rivertown Insurance. Have a great day Tim."", ""You too. Thanks Bye."", ""Good-bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
276,"{""dialogue_id"": ""276"", ""turns"": {""turn_id"": [""insurance_276_000"", ""insurance_276_001"", ""insurance_276_002"", ""insurance_276_003"", ""insurance_276_004"", ""insurance_276_005"", ""insurance_276_006"", ""insurance_276_007"", ""insurance_276_008"", ""insurance_276_009"", ""insurance_276_010"", ""insurance_276_011"", ""insurance_276_012"", ""insurance_276_013"", ""insurance_276_014"", ""insurance_276_015"", ""insurance_276_016"", ""insurance_276_017"", ""insurance_276_018"", ""insurance_276_019"", ""insurance_276_020"", ""insurance_276_021"", ""insurance_276_022"", ""insurance_276_023"", ""insurance_276_024"", ""insurance_276_025"", ""insurance_276_026"", ""insurance_276_027"", ""insurance_276_028"", ""insurance_276_029"", ""insurance_276_030"", ""insurance_276_031"", ""insurance_276_032"", ""insurance_276_033"", ""insurance_276_034"", ""insurance_276_035"", ""insurance_276_036"", ""insurance_276_037"", ""insurance_276_038"", ""insurance_276_039"", ""insurance_276_040"", ""insurance_276_041"", ""insurance_276_042"", ""insurance_276_043"", ""insurance_276_044"", ""insurance_276_045"", ""insurance_276_046"", ""insurance_276_047"", ""insurance_276_048"", ""insurance_276_049"", ""insurance_276_050"", ""insurance_276_051"", ""insurance_276_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""This is Carrie at Rivertown Insurance, how can I help you this afternoon?"", ""Yeah, hey Carrie, I need to add my son to my life insurance policy. Do you do that?"", ""I sure do, can I have your first and last name?"", ""#Uh, yeah I'm Thomas Kimmel."", ""Thanks mister Kimmel. #Um let me verify the spelling of your last name. Is it K. I. M. M. E. L.?"", ""You bet, good job."", ""Thanks, sir. #Um let's see here, and go ahead and verify your date of birth and policy number?"", ""#Uh, yeah my birthdate is May the seventh nineteen ninety and where can I find that policy number?"", ""Oh, sure. It's an eight-digit number at the top of your billing statement, or on the right hand side of your account online."", ""Oh, yeah yeah. #Um let's see oh here we go. #Uh it's eight oh three four two four seven two."", ""Thank you very much for verifying your identity mister Kimmel. Let's see here..."", ""Oh sure, sure. I've been meaning to do this for awhile now."", ""Doesn't time just fly by these days? It's unreal how fast my kids are growing!"", ""You're telling me! Oh I can remember my first born and how excited I was."", ""That seems too long ago for me! Good for you for remembering!"", ""[Laughter] Yeah, ask me in a couple years and we'll see how far back I can go ."", ""Okay, so you'd like to add your son. #Uh I'm just going to ask you a few pieces of information, okay?"", ""#Oh sure sure, go ahead. I'll try to remember."", ""[Laughter] #Um, let's see here. Okay, what is your son's first and last name?"", ""#Uh, it's Jonathan, that's spelled J. O. N. A. T. H. A. N., it's not as normal as you'd think."", ""#Yes, okay J. O. N. A. T. H. A. N. correct?"", ""You betcha. And same last name, Kimmel."", ""#Um, okay K. I. M. M. E. L, Kimmel. Jonathan Kimmel."", ""That's right that's right."", ""Okay can you give me his, date of birth, please?"", ""Yeah, it's September fourth, twenty twenty."", ""And your relationship to Jonathan is? I'm assuming father but I could be wrong."", ""you bet, father it is!"", ""[Laughter] Good deal. Okay does Jonathan have any health issues we should list on your policy?"", ""Nah. Jonny boy is pretty healthy, thank the Lord!"", ""Oh, that's fantastic! My youngest has chronic ear infections - doctors cannot figure it out!"", ""Oh no. Don't you hate it when they can't tell you what's wrong? Breaks my heart."", ""Aww, I know it. #Uh give me, give me a few seconds here so I can make sure everything looks correct."", ""Take your time...he's actually laying down right now ."", ""Nap time! Isn't that the best? I used to cuddle them until we were all sound asleep."", ""Well, how many you have there Missy?"", ""I have five and they are, well, were ahhh a handful !"", ""My word and I thought my two were enough to make a man go mad!"", ""[Laughter] Well, let's see here. Okay, what I'm going to do is send you out a letter of verification which explains what we did today."", ""Which is just adding Jonathan, right?"", ""Absolutely. This letter will also give you easy instructions on how you can log-in and have all of your account information at your fingertips."", ""Oh that'd be real nice, your wait times aren't they aren't great you know."", ""I am so sorry about the wait, it does seem like we're taking more and more calls lately, which surprises me."", ""Well, you know what they say, the early bird and whatnot [Laughter]."", ""Yes! [Laughter] Well mister Kimmel, do you have anything else I could help you with today?"", ""Nah, I think that's that's it my dear. And what's your name again?"", ""My name is Carrie and if you should have any other questions, do not hesitate to get in touch. We'll be here!"", ""#Um yes okay Carrie. Do you have a direct line to you or...?"", ""Unfortunately, we don't have direct lines but if I can't be reached, I'll note your account with what we've done so any representative can help you out."", ""Oh, okay, gotcha. Well, thank you Carrie, you've been a delight."", ""Well thank you mister Kimmel for calling and you take care."", ""You too. Bye!"", ""Bye-bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
277,"{""dialogue_id"": ""277"", ""turns"": {""turn_id"": [""insurance_277_000"", ""insurance_277_001"", ""insurance_277_002"", ""insurance_277_003"", ""insurance_277_004"", ""insurance_277_005"", ""insurance_277_006"", ""insurance_277_007"", ""insurance_277_008"", ""insurance_277_009"", ""insurance_277_010"", ""insurance_277_011"", ""insurance_277_012"", ""insurance_277_013"", ""insurance_277_014"", ""insurance_277_015"", ""insurance_277_016"", ""insurance_277_017"", ""insurance_277_018"", ""insurance_277_019"", ""insurance_277_020"", ""insurance_277_021"", ""insurance_277_022"", ""insurance_277_023"", ""insurance_277_024"", ""insurance_277_025"", ""insurance_277_026"", ""insurance_277_027"", ""insurance_277_028"", ""insurance_277_029"", ""insurance_277_030"", ""insurance_277_031"", ""insurance_277_032"", ""insurance_277_033"", ""insurance_277_034"", ""insurance_277_035"", ""insurance_277_036"", ""insurance_277_037"", ""insurance_277_038"", ""insurance_277_039"", ""insurance_277_040"", ""insurance_277_041"", ""insurance_277_042"", ""insurance_277_043"", ""insurance_277_044"", ""insurance_277_045"", ""insurance_277_046"", ""insurance_277_047"", ""insurance_277_048"", ""insurance_277_049"", ""insurance_277_050"", ""insurance_277_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""#Uh there we are hi there thanks for calling Rivertown Insurance you're speaking with Rob. How can I help you today?"", ""#Um yeah good thanks, how are you?"", ""I'm great, thank you for asking. What can I do for you today?"", ""#Um I'm just getting in touch because I actually want to cancel my automobile insurance plan. I googled how to cancel the plan and it said to call this number, is that correct?"", ""Yes sure is, and I can definitely help you with that. Can I start with your first name and last name?"", ""My first name is Regina, Earle. e. a. r. l. e."", ""Fantastic Regina. I'll also need your date of birth and your eight digit customer number if that's alright."", ""Yep my birthday is the fourteenth of August nineteen seventy two, and I'll just have to look that up, where's tha- is that in the booklets you sent in the mail?"", ""Yes you'll be able to find that right at the top of any letters we've sent you."", ""Great, let me just- wow, you guys do send a lot of letters! Alright, here it is, you ready?"", ""Yes!"", ""Okay so it's three nine nine."", ""Yep, three nine nine."", ""Two seven six five three."", ""Gotcha, thanks Regina. While you've got that paperwork out, do you happen to have your policy number? Just need that to locate your current plan."", ""Yes I do let me just rummage right yes so that's."", ""Hold on a moment there please ma'am."", ""Oops sorry!"", ""Sorry about that, ready for the number when you're ready."", ""So my policy number is thirty six forty four."", ""Thirty six forty four."", ""ninety four twelve."", ""ninety four twelve. Alright Regina thanks for all that information. So I can see you currently hold our Complete Auto plan type, just confirming you would like me to cancel this plan for you today?"", ""Yes exactly."", ""So just so you are aware, as you are not within our cooling off period, you will have to pay an early cancellation fee of fifty dollars."", ""Fifty dollars? Sorry, what cooling off period?"", ""You will find all this information in the information pack given to you when you initiated your insurance policy, but essentially you have thirty days after your policy is issued or renewed to make a cancellation without any fees."", ""Uh-huh."", ""You are also able to decline our annual offer to renew your policy without any fees being charged. It's just unfortunately our policy that cancellations outside of the cooling period will have to incur a small fee of fifty dollars."", ""Uh-huh. Well I certainly didn't expect that, I'm actually cancelling my insurance policy because I'm selling my car. Do you have any arrangements that offer an understanding for my situation?"", ""#Um unfortunately not, the procedure is quite rigid when it comes to waiving cancellation fees."", ""Okay. Well that is disappointing."", ""Are you selling your car to buy another one?"", ""Not immediately, but sometime in the future I do plan to buy another one."", ""Well of course you do have the option to keep your current policy and we can quickly and easily transfer the policy over to your new car free of charge, would you be interested in that?"", ""#Uh yeah except I can't be sure exactly when I'll be buying the car and I don't think I can afford to extend the insurance without a car. #Um look I still think it's best to cancel it, and I'll ring back up when I need to, is that alright?"", ""Yes of course. So you are happy to cover the cancellation fee today ma'am?"", ""Yes , I guess that'll be fine."", ""Alright great. That'll be charged to the credit account we have on file today, ending in four three two six, is that correct?"", ""Alright, fine."", ""Okay so just so you know ma'am, your plan service will remain in place until the end of this month so you do have a small buffer period. You will not be charged for the next billing period. Do you confirm the cancellation of your automobile insurance plan today?"", ""Yes, thanks, I confirm to cancel the plan."", ""Alright great, please hold the line for one moment ma'am while I process that into the system."", ""Sure."", ""Okay so that's done, your plan with us is now canceled. Please don't hesitate to get in touch before the end of the month if you change your mind about transferring your policy to a new vehicle."", ""Sure thing, thanks."", ""So, is there anything else I can help you with today?"", ""Nope, that's all from me. Thanks for your help."", ""Not a problem. I hope you have a fantastic day, thank you for calling Rivertown Insurance."", ""Cheers, you too."", ""Bye now."", ""See ya!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
278,"{""dialogue_id"": ""278"", ""turns"": {""turn_id"": [""insurance_278_000"", ""insurance_278_001"", ""insurance_278_002"", ""insurance_278_003"", ""insurance_278_004"", ""insurance_278_005"", ""insurance_278_006"", ""insurance_278_007"", ""insurance_278_008"", ""insurance_278_009"", ""insurance_278_010"", ""insurance_278_011"", ""insurance_278_012"", ""insurance_278_013"", ""insurance_278_014"", ""insurance_278_015"", ""insurance_278_016"", ""insurance_278_017"", ""insurance_278_018"", ""insurance_278_019"", ""insurance_278_020"", ""insurance_278_021"", ""insurance_278_022"", ""insurance_278_023"", ""insurance_278_024"", ""insurance_278_025"", ""insurance_278_026"", ""insurance_278_027"", ""insurance_278_028"", ""insurance_278_029"", ""insurance_278_030"", ""insurance_278_031"", ""insurance_278_032"", ""insurance_278_033"", ""insurance_278_034"", ""insurance_278_035"", ""insurance_278_036"", ""insurance_278_037"", ""insurance_278_038"", ""insurance_278_039"", ""insurance_278_040"", ""insurance_278_041"", ""insurance_278_042"", ""insurance_278_043"", ""insurance_278_044"", ""insurance_278_045"", ""insurance_278_046"", ""insurance_278_047"", ""insurance_278_048"", ""insurance_278_049"", ""insurance_278_050"", ""insurance_278_051"", ""insurance_278_052"", ""insurance_278_053"", ""insurance_278_054"", ""insurance_278_055"", ""insurance_278_056"", ""insurance_278_057"", ""insurance_278_058"", ""insurance_278_059"", ""insurance_278_060"", ""insurance_278_061"", ""insurance_278_062"", ""insurance_278_063"", ""insurance_278_064"", ""insurance_278_065"", ""insurance_278_066"", ""insurance_278_067"", ""insurance_278_068"", ""insurance_278_069"", ""insurance_278_070"", ""insurance_278_071"", ""insurance_278_072"", ""insurance_278_073"", ""insurance_278_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi there you're speaking with Ronald how can I help you today?"", ""#Uh yeah hi, I'm building a new house with my partner and we were just starting to wonder about insuring it, when the time's right, what our options are."", ""Yeah great, so would you like some advice on the various homeowner insurance plans we offer?"", ""Yeah that'd be great thanks."", ""So for homeowners, we offer three tiered options. First off you're looking at our Basic Home plan which covers just your house and other structures on your property, which will include you know everything up to your garden shed, your fences, your swimming pool, things like that."", ""Uh-huh."", ""And as our most affordable homeowner premium, that's priced at twelve hundred per year."", ""What kind of protection does that one offer for like disasters or other circumstances?"", ""Yeah so in the event of damage due to natural disasters such as fire, hurricanes, lightning, all our homeowner plans including Basic Home will compensate you so your house can be repaired or even completely rebuilt."", ""What about vandalism or robbery?"", ""Yes, vandalism is included as a covered disaster in the Basic Home plan because it involves damage to your house itself. However, you'd need to consider the other two plans if you are looking for protection on your belongings inside the house in the event of a robbery or other disaster."", ""#Um alright. So can you run me through the other two options?"", ""So essentially after Basic Home you're looking at Home Preferred, which insures not only the value of your house and other structures on your property, but the value of all the belongings inside your home, including whitegoods, furniture, electrical appliances, clothing and numerous other options. So the value of your house and it's contents are protected in the event of a disaster."", ""Right, and what's the pricing of that one?"", ""So the Home Preferred plan is sixteen hundred per year. It's our most popular option because of it's comprehensive cover."", ""Uh-huh. And so what's the most expensive one?"", ""The highest insurance premium we have for homeowners is the Home Complete plan at two thousand per year. Like Home Preferred, you'll be covered for your house and belongings in the event of a disaster. On top of that though, Home Complete includes liability insurance, which provides protection against claims resulting from injuries and damage to people and or property. It even covers damage caused by your pets. So if your dog bites your neighbour, we will pay your neighbour's medical expenses regardless of where the bite occured. If your child breaks your neighbour's fence, you can file a claim to reimburse her. If your neighbour slips on, say, a toy your child left in their garden and they successfully sue for pain suffering or lost wages, you'll be covered for that too."", ""#Oh, okay, I see. That sounds useful, but maybe not a likely enough scenario that we're willing to pay the extra. We only really wanted to ensure we'd be protected in a disaster."", ""Absolutely understandable. The only other extra I'll mention is that in the event that you are forced out of your home for some time, say while it's being rebuilt or repaired, the Home Complete plan includes insurance coverage for additional living expenses, that would reimburse you for the rent, hotel room, meals, and other costs you incur while waiting for your home to become habitable again. Keep in mind there are conditions and limits we can discuss if you're interested."", ""Mhm. Right. #Um so I've just got my husband on the line, would you mind holding for a moment so I can have a quick chat with him about the options?"", ""Not a problem at all ma'am."", ""Hi, thanks for waiting. I think we're actually interested in the middle plan, the one with the both house and belongings included, but I think we'd like to review the fine print before we move forward."", ""That's totally fine. So if for now you're interested in the Home Preferred plan, what we can do today is create an account for you so that when you do feel ready to enroll in a plan, you can do so on our website or give us a ring again if you prefer and we'll already have you on file. I can also send some information pamphlets that include all the clauses of each policy to your email address or out in the mail if you prefer. How does that sound?"", ""Yeah that sounds great, we'd be happy with that."", ""#Um okay so to create an account today, let's start with your first name and last name."", ""First name is Giulia, spelled g. i. u. l. i. a. Last name is Bianchi, b. i. a. n. c. h. i."", ""Great. I hope you don't mind me asking, but are you Italian?"", ""Yes I am ."", ""I am as well , which part of Italy are you from?"", ""My parents are from Sicily what about you?"", ""My mother was born in Tuscany actually, I'd love to go back and visit. Anyway , can I get your phone number Giulia?"", ""Yes sure, six one seven."", ""six one seven."", ""eight five one."", ""eight five one."", ""one seven seven two."", ""One seven seven two. Great, now Ill just need you to create a security question that will be used to verify your identity when you next log in or call up."", ""Uh-huh."", ""So we have a range of five security questions relating to your mother's maiden name, the name of your childhood best friend, your high school, first pet and favourite teacher. Do you have a preference?"", ""#Um we can do the name of my high school, which was North Riverview High."", ""Fantastic. Almost there! What is your date of birth?"", ""April ninth nineteen eighty six."", ""Great. Can I have the street address of current residence, with state, city and zip code? You can update your address once you do move into your new home."", ""Okay, currently we are living at thirteen Black Street Newport, Massachusetts zero two one one five."", ""And the last thing I need is your social security number."", ""#Um okay, can you just hold on a moment while I grab my wallet?"", ""Sure thing."", ""Right, yep, got it here. You ready?"", ""Yes, ready for you."", ""Three six four."", ""Three six four."", ""Two five."", ""Two five."", ""Nine nine three two."", ""Nine nine three two. Okay fantastic Giuila, we have now set up an account for you with Rivertown Insurance. Now, would you prefer we send you some information pamphlets on our Homeowner plans to your email, or in the mail?"", ""#Uh, in the mail would be good actually. You can send it to the address I gave you in Newport, we won't be moving for at least a month."", ""Wonderful, I'll just make a note of that in the system. Now in terms of logging in on our website, you will need your customer number that we've just issued for you to set up a password. It will be printed at the top of all documents you receive in the mail from us moving forward, but if you have a pen now I can read that to you so you can access the website within about one hour from now."", ""#Um yeah, I have a pen here, I can write it down. That's my customer number, did you say?"", ""Yes, that's right. So the number is three three six four."", ""Okay, three three six four."", ""Two five five one."", ""Two five five one, okay."", ""So when you arrive at our website, just click on the sign in window and there will be an option to create password. You will only need your name and customer number. Does that make sense?"", ""Yep no problemiss So I'll try log in in an hour or so and it should work?"", ""Yes, around sixty minutes is usually the max."", ""Great."", ""And when that information comes in the mail, if you do have any questions regarding clause specificities in the various plans, please don't hesitate to pick up the phone and give us a call, one of our customer service agents will certainly help you with any queries."", ""Okay great, this has been really helpful, I was a little stressed with all the options but the Home Preferred plan sounds quite affordable for us. I just want to check all the conditions before we commit."", ""Yeah, I completely understand your approach, it's good not to rush these decisions. Now, is that all I can do for you today?"", ""Yes, we're good to move forward now. I'll definitely be in touch again if we have more questions."", ""Fantastic Giulia. Well thank you so much for considering Rivertown Insurance for your next home."", ""Not a problem, thanks, have a great day!"", ""Thanks, you too!"", ""Bye!"", ""Bye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
279,"{""dialogue_id"": ""279"", ""turns"": {""turn_id"": [""insurance_279_000"", ""insurance_279_001"", ""insurance_279_002"", ""insurance_279_003"", ""insurance_279_004"", ""insurance_279_005"", ""insurance_279_006"", ""insurance_279_007"", ""insurance_279_008"", ""insurance_279_009"", ""insurance_279_010"", ""insurance_279_011"", ""insurance_279_012"", ""insurance_279_013"", ""insurance_279_014"", ""insurance_279_015"", ""insurance_279_016"", ""insurance_279_017"", ""insurance_279_018"", ""insurance_279_019"", ""insurance_279_020"", ""insurance_279_021"", ""insurance_279_022"", ""insurance_279_023"", ""insurance_279_024"", ""insurance_279_025"", ""insurance_279_026"", ""insurance_279_027"", ""insurance_279_028"", ""insurance_279_029"", ""insurance_279_030"", ""insurance_279_031"", ""insurance_279_032"", ""insurance_279_033"", ""insurance_279_034"", ""insurance_279_035"", ""insurance_279_036"", ""insurance_279_037"", ""insurance_279_038"", ""insurance_279_039"", ""insurance_279_040"", ""insurance_279_041"", ""insurance_279_042"", ""insurance_279_043"", ""insurance_279_044"", ""insurance_279_045"", ""insurance_279_046"", ""insurance_279_047"", ""insurance_279_048"", ""insurance_279_049"", ""insurance_279_050"", ""insurance_279_051"", ""insurance_279_052"", ""insurance_279_053"", ""insurance_279_054"", ""insurance_279_055"", ""insurance_279_056"", ""insurance_279_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Agent"", ""Customer""], ""utterance"": [""Hello, This is Tina. It's a great day at Rivertown Insurance. How can I help you?"", ""Hi Tina. How's your day going?"", ""My day is going great! Thank you for asking. Could I inquire who it is I am speaking with, please?"", ""Oh yeah, I'm sorry! My name is Gregory Baumgardner and my policy number is AU-two six five four seven one F"", ""Thank you, mister Baumgardner. Now, to verify your identity could you please give me your home address?"", ""Sure. It's one two nine three one Crestview Drive Chicago, Illinois six four one eight eight ."", ""Great! Can you provide me with your four digit account security PIN also, please?"", ""#Uh yeah, it's right here written down. Here it is! It's eight five zero three ."", ""Okay, wonderful! I have verified you as the account holder and have your account pulled up. #Um what can"", ""I do for you today?"", ""Well you see, I got pulled over a couple days ago and the officer ask me for proof of insurance."", ""I thought for sure it was in the you know, in the glove box. I looked and looked and can't seem to"", ""find it. So, I told him"", ""Oh no, mister Baumgardner! I'm so sorry you had to go thru that! So, you are needing proof of insurance then,"", ""correct?"", ""Yeas ma'am. The officer said I would need to bring proof of insurance with me to court."", ""Absolutely, sir. I can assist you with that. First, I will need some more information from you before I can send"", ""that out. I need your first and last name, date of birth and your customer number, please."", ""Well, I already gave you my name and things! #Uh you should have the rest of it on file!"", ""My apologies, sir. I know it's a bit redundant but it's Rivertown company policy to confirm such details"", ""before sending out replacement cards."", ""Alright then, my name is Gregory Baumgardner and my date of birth is November twenty-third nineteen"", ""forty-nine. I'm not sure what my customer number is. Your gonna have to wait a minute while I have"", ""my wife get it."", ""No problem, sir. I will be right here on the line until you come back."", ""Okay, are you still there?"", ""Yes sir, mister Baumgardner. I am here and ready to input your customer number."", ""It's seven six nine three four five six one ."", ""Perfect! Just to confirm I have the correct number, you said your customer ID is seven six nine three four five six one, correct?"", ""Correct."", ""Okay, I have all the information I need. Now, would you like me to send your replacement card through the"", ""regular mail, in which case it will take five to seven working days to arrive, or I can send it via email which you"", ""will receive immediately following our call?"", ""I'm an old man Miss Tina. I don't know nothing bout that email crap! Regular mail will do."", ""Okay, sir, I understand completely. So, just to confirm your mailing address to assure reliable delivery"", ""you said your home address is one two nine three one Crestview Drive Chicago, Illinois six four one eight eight, correct?"", ""Yes ma'am, that is correct."", ""Great, mister Baumgardner. I have input into the computer, your request to have a replacement insurance card"", ""mailed to your home address. It will be sent out today, and as I said, it will arrive in approximately five to"", ""seven working days. This service is free of charge as is stated in your policy. I do want to let you know"", ""though, you only get one replacement, you know, one replacement card free of charge per year."", ""After the first replacement card each additional replacement card is let me see. Yes, each additional"", ""card will be ten dollars per card. So, be sure to put it safely in your glovebox where it's handy to show proof."", ""Well yes yeah. #Uh, like I told ya, I'm sure I put that dang card in the you know, the whatchacallit "", ""the glovebox. I just don't know. Maybe the wife, she could've moved it. She's always just moving stuff"", ""around all over everywhere. I tell that woman just leave things put but she just don't listen. I tell her and tell"", ""her. For almost fifty years we been together but you know, she don't leave nothing be!"", ""Well, I am glad, mister Baumgardner, I was able to assist you with replacing the card."", ""Yes ma'am, Miss Tina. You sure were helpful. You do a good job. You tell your boss mister Baumgardner says"", ""you deserve a big raise! [Laughter]"", ""[Laughter] Well, thank you, mister Baumgardner! It's very nice to be appreciated. I will definitely let him know."", ""Is there anything else I can help you with today?"", ""No Miss Tina. I believe that's all I needed to tend to for today. I thank ya again for your help."", ""Your more than welcome, sir. It was my pleasure serving you today. If there's nothing else then, Mr."", ""Baumgardner, you have yourself a great day. Give us a call anytime. We're here twenty-four hours a day to"", ""assist you with all your insurance needs. Rivertown Insurance Company thanks you for your patronage. Until"", ""next time, sir, goodbye."", ""Okay then, goodbye Miss Tina. You have a good day as well. Goodbye now!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
280,"{""dialogue_id"": ""280"", ""turns"": {""turn_id"": [""insurance_280_000"", ""insurance_280_001"", ""insurance_280_002"", ""insurance_280_003"", ""insurance_280_004"", ""insurance_280_005"", ""insurance_280_006"", ""insurance_280_007"", ""insurance_280_008"", ""insurance_280_009"", ""insurance_280_010"", ""insurance_280_011"", ""insurance_280_012"", ""insurance_280_013"", ""insurance_280_014"", ""insurance_280_015"", ""insurance_280_016"", ""insurance_280_017"", ""insurance_280_018"", ""insurance_280_019"", ""insurance_280_020"", ""insurance_280_021"", ""insurance_280_022"", ""insurance_280_023"", ""insurance_280_024"", ""insurance_280_025"", ""insurance_280_026"", ""insurance_280_027"", ""insurance_280_028"", ""insurance_280_029"", ""insurance_280_030"", ""insurance_280_031"", ""insurance_280_032"", ""insurance_280_033"", ""insurance_280_034"", ""insurance_280_035"", ""insurance_280_036"", ""insurance_280_037"", ""insurance_280_038"", ""insurance_280_039"", ""insurance_280_040"", ""insurance_280_041"", ""insurance_280_042"", ""insurance_280_043"", ""insurance_280_044"", ""insurance_280_045"", ""insurance_280_046"", ""insurance_280_047"", ""insurance_280_048"", ""insurance_280_049"", ""insurance_280_050"", ""insurance_280_051"", ""insurance_280_052"", ""insurance_280_053"", ""insurance_280_054"", ""insurance_280_055"", ""insurance_280_056"", ""insurance_280_057"", ""insurance_280_058"", ""insurance_280_059"", ""insurance_280_060"", ""insurance_280_061"", ""insurance_280_062"", ""insurance_280_063"", ""insurance_280_064"", ""insurance_280_065"", ""insurance_280_066"", ""insurance_280_067"", ""insurance_280_068"", ""insurance_280_069"", ""insurance_280_070"", ""insurance_280_071"", ""insurance_280_072"", ""insurance_280_073"", ""insurance_280_074"", ""insurance_280_075"", ""insurance_280_076"", ""insurance_280_077"", ""insurance_280_078"", ""insurance_280_079"", ""insurance_280_080"", ""insurance_280_081"", ""insurance_280_082"", ""insurance_280_083"", ""insurance_280_084"", ""insurance_280_085"", ""insurance_280_086"", ""insurance_280_087"", ""insurance_280_088"", ""insurance_280_089"", ""insurance_280_090"", ""insurance_280_091"", ""insurance_280_092"", ""insurance_280_093"", ""insurance_280_094"", ""insurance_280_095"", ""insurance_280_096"", ""insurance_280_097"", ""insurance_280_098"", ""insurance_280_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How can I be of assistance? My name is Krista."", ""Hi. I'm calling about my father's life insurance policy."", ""Yes? How can I help you?"", ""My father recently passed, and I wanna look into his policy and what it covers."", ""Okay. I'm very sorry to hear that."", ""Thank you."", ""I'll need to get your father's information. Do you have that available?"", ""Yes. #Um, I think I do."", ""Okay. First I'll need his full name."", ""Errol John Wilson."", ""Thank you."", ""Your welcome."", ""Now I'll need his date of birth."", ""lt's January sixteenth, nineteen fifty-three."", ""Great. And his account number?"", ""Four six three two, nine five four two."", ""Thank you for confirming his information. Now may I have your name?"", ""My name is Errol John Wilson, Jr."", ""Hi Errol. Is it okay to call you Errol?"", ""Yes, that's fine."", ""Oh, there's a few more things I need from you, Errol."", ""Okay."", ""I need your father's address."", ""It's twenty-nine hundred West Oakdale Drive."", ""Thank you. And the city and state?"", ""Southfield, Michigan."", ""Thank you. Now I need to know your father's cause of death."", ""He was, was in a car accident. It was a multi-car pileup because of rain."", ""Oh, I'm so sorry."", ""Yeah, it was a shock."", ""And when did the accident happen?"", ""It happened on July thirteenth of this year."", ""So July fifteenth, twenty twenty-one?"", ""No. July thirteenth."", ""Oh, my apologies. July thirteenth twenty twenty-one?"", ""Yes. That's right."", ""Okay. The last thing I need is a contact number for you."", ""My cell is four eight oh, six nine three, eight nine six zero."", ""Thank you Errol."", ""No problem. Can I do this online?"", ""No. Unfortunately. The online system doesn't allow you to file a life insurance claim."", ""Oh."", ""The account is under your father's name and he can't file his own life insurance claim."", ""Oh, I see."", ""Sorry for the inconvenience, but you're doing it the only way possible without coming into the office."", ""Gotcha."", ""Okay the claim has been logged and since you're the beneficiary, there's nothing else to do at this time."", ""Do you have a claim number for me?"", ""Yes. It's seven two one one, six seven one eight."", ""Seven two one one, six seven one eight?"", ""That's correct."", ""There's so much to do to take care of everything. I'm feeling overwhelmed."", ""I can sympathize."", ""So I don't have to do anything now?"", ""No, nothing right now. The claims department will be in touch and you'll be receiving documents in the mail."", ""Will it come to my father's address?"", ""Yes. Unless you want them forwarded to your address instead."", ""That would be really helpful."", ""Okay. What address do you want me to forward to?"", ""My address is four twenty-three Taft Boulevard, Southfield, Michigan four eight oh seven five."", ""Thank you for that."", ""Your welcome."", ""You will also need a certified copy of your father's death certificate."", ""Okay. Copies of that are on the way to me."", ""Good. That will make the process go faster on your claim."", ""#Um thanks so much for your help."", ""It is my pleasure, sir. Again I am sorry for your loss."", ""Thank you."", ""Your claim is logged and is now in process. Can I do anything else for you?"", ""Well, I need to make sure that his automatic payments for his policy are cancelled."", ""Okay, I can help you do that."", ""Thanks, this has been trying."", ""Your welcome."", ""I need all the h- help I c- can get right now."", ""Okay. I've cancelled the automatic payments. Nothing else will be charged to this policy."", ""Perfect."", ""Is there anything else I can do?"", ""No. #Um, I can't think of anything else right now."", ""Well, please give us a call back if you forgot something, we'll be glad to help."", ""What are your hours for customer service?"", ""We are here twenty-four seven, three hundred sixty five days a year."", ""Oh, well that covers it, doesn't it?"", ""Yes. We wanna make sure that our clients can reach us at anytime, day or night."", ""Thank you. That is awesome."", ""We are always here for you."", ""Do you know what kind of documents will be sent to me?"", ""Well, not exactly, that's not my department."", ""Will they require notarization?"", ""Oh yes, I can definitely tell you that. All documents will need to be notarized."", ""Is there anything else I need to have for the claim?"", ""Well, I know you'll need a copy of your father's and your birth certificate and a copy of your driver's license."", ""Thank you. I appreciate that."", ""Not at all."", ""Well, I guess that's all of my questions for now."", ""You will receive detailed instructions on all of the paperwork from the claims department."", ""Okay."", ""Okay, Errol. It's been my pleasure helping you. If there's nothing else?"", ""No. That's it. Thank you."", ""Your very welcome. Thank you for calling Rivertown Insurance. You have a nice day."", ""You, too. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
281,"{""dialogue_id"": ""281"", ""turns"": {""turn_id"": [""insurance_281_000"", ""insurance_281_001"", ""insurance_281_002"", ""insurance_281_003"", ""insurance_281_004"", ""insurance_281_005"", ""insurance_281_006"", ""insurance_281_007"", ""insurance_281_008"", ""insurance_281_009"", ""insurance_281_010"", ""insurance_281_011"", ""insurance_281_012"", ""insurance_281_013"", ""insurance_281_014"", ""insurance_281_015"", ""insurance_281_016"", ""insurance_281_017"", ""insurance_281_018"", ""insurance_281_019"", ""insurance_281_020"", ""insurance_281_021"", ""insurance_281_022"", ""insurance_281_023"", ""insurance_281_024"", ""insurance_281_025"", ""insurance_281_026"", ""insurance_281_027"", ""insurance_281_028"", ""insurance_281_029"", ""insurance_281_030"", ""insurance_281_031"", ""insurance_281_032"", ""insurance_281_033"", ""insurance_281_034"", ""insurance_281_035"", ""insurance_281_036"", ""insurance_281_037"", ""insurance_281_038"", ""insurance_281_039"", ""insurance_281_040"", ""insurance_281_041"", ""insurance_281_042"", ""insurance_281_043"", ""insurance_281_044"", ""insurance_281_045"", ""insurance_281_046"", ""insurance_281_047"", ""insurance_281_048"", ""insurance_281_049"", ""insurance_281_050"", ""insurance_281_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello. Rivertown Insurance. May I help you?"", ""Hello. I want to report an accident."", ""Can I get your name?"", ""My name is Sally Cunningham."", ""Sally, my name is Bruce."", ""Hi Bruce."", ""First of all, are you injured?"", ""#Um, I'm sore, and I have a headache, but nothing's broken."", ""Okay. Please be sure and see a doctor as soon as you can."", ""I will."", ""Okay. What's your birthdate, Sally."", ""It's April twentieth, nineteen eighty-five."", ""And your policy number?"", ""My pol- policy number is nine zero five two, five six three one."", ""Thank you for verifying your identity."", ""Uh-huh."", ""I'm glad nothing is broken, but some problems can develop later, so please see a doctor."", ""Okay. I will."", ""Okay Sally, can you tell me what happened?"", ""I was driving down McCulloch Boulevard when the car next to me came into my lane."", ""Oh no."", ""Oh yes! The car side swiped me and I swerved off of the road and hit a decorative fountain."", ""That's too bad. What kind of car do you have?"", ""A Ford Escape."", ""And the year?"", ""Two thousand twenty."", ""I'll need your city and state as well."", ""Flagstaff, Arizona."", ""Thanks."", ""Of course."", ""Have the police been called?"", ""Yes. They are just arriving."", ""Did the other car stop?"", ""Yes."", ""Were you able to exchange information yet?"", ""His name is Bradley Tucker and he's from Flagstaff as well."", ""What is his insurance company?"", ""He's also with Rivertown Insurance."", ""Very Good. That makes it a bit easier only dealing with one insurance company."", ""Yes, I guess so."", ""And did you get his driver's license number."", ""Yes. Six four six two, one nine nine nine."", ""And his phone number?"", ""Nine two eight, five two four, seven one six three."", ""Perfect. That's all the information we need. Your accident report has been logged."", ""Is there anything else I need to do?"", ""Just give the police officer your insurance information and we will get a copy of the report."", ""Oh."", ""Then someone will be in contact with you in three to five business days."", ""Okay."", ""Thank you for calling Rivertown Insurance. Please call us back if you have any questions about your report."", ""I will. Good-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
282,"{""dialogue_id"": ""282"", ""turns"": {""turn_id"": [""insurance_282_000"", ""insurance_282_001"", ""insurance_282_002"", ""insurance_282_003"", ""insurance_282_004"", ""insurance_282_005"", ""insurance_282_006"", ""insurance_282_007"", ""insurance_282_008"", ""insurance_282_009"", ""insurance_282_010"", ""insurance_282_011"", ""insurance_282_012"", ""insurance_282_013"", ""insurance_282_014"", ""insurance_282_015"", ""insurance_282_016"", ""insurance_282_017"", ""insurance_282_018"", ""insurance_282_019"", ""insurance_282_020"", ""insurance_282_021"", ""insurance_282_022"", ""insurance_282_023"", ""insurance_282_024"", ""insurance_282_025"", ""insurance_282_026"", ""insurance_282_027"", ""insurance_282_028"", ""insurance_282_029"", ""insurance_282_030"", ""insurance_282_031"", ""insurance_282_032"", ""insurance_282_033"", ""insurance_282_034"", ""insurance_282_035"", ""insurance_282_036"", ""insurance_282_037"", ""insurance_282_038"", ""insurance_282_039"", ""insurance_282_040"", ""insurance_282_041"", ""insurance_282_042"", ""insurance_282_043"", ""insurance_282_044"", ""insurance_282_045"", ""insurance_282_046"", ""insurance_282_047"", ""insurance_282_048"", ""insurance_282_049"", ""insurance_282_050"", ""insurance_282_051"", ""insurance_282_052"", ""insurance_282_053"", ""insurance_282_054"", ""insurance_282_055"", ""insurance_282_056"", ""insurance_282_057"", ""insurance_282_058"", ""insurance_282_059"", ""insurance_282_060"", ""insurance_282_061"", ""insurance_282_062"", ""insurance_282_063"", ""insurance_282_064"", ""insurance_282_065"", ""insurance_282_066"", ""insurance_282_067"", ""insurance_282_068"", ""insurance_282_069"", ""insurance_282_070"", ""insurance_282_071"", ""insurance_282_072"", ""insurance_282_073"", ""insurance_282_074"", ""insurance_282_075"", ""insurance_282_076"", ""insurance_282_077"", ""insurance_282_078"", ""insurance_282_079"", ""insurance_282_080"", ""insurance_282_081"", ""insurance_282_082"", ""insurance_282_083"", ""insurance_282_084"", ""insurance_282_085"", ""insurance_282_086"", ""insurance_282_087"", ""insurance_282_088"", ""insurance_282_089"", ""insurance_282_090"", ""insurance_282_091"", ""insurance_282_092"", ""insurance_282_093"", ""insurance_282_094"", ""insurance_282_095"", ""insurance_282_096"", ""insurance_282_097"", ""insurance_282_098"", ""insurance_282_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi. You've reached Rivertown Insurance. I'm Andy. How can I help you?"", ""Hi Andy."", ""Hi."", ""I'm Katherine Lebeau. I need to file a claim."", ""What kind of claim, Katherine?"", ""For my, my, my windshield got hit by a rock."", ""I see. Let me confirm your identity first, okay?"", ""Okay, I guess that's the first, step."", ""Yes. Okay. Can you spell your name and give me your birthdate?"", ""Yes it's Katherine with a k, K-a-t-h-e-r-i-n-e, Lebeau, L-e-b-e-a-u."", ""Thank you for spelling that for me."", ""No biggie, I have to spell it for everyone."", ""Yes? That must get, old. Your date of birth? ."", ""Forty. A bit."", ""And can I get your policy number?"", ""Sure. #Um, it's two three six nine, four one one four."", ""Great. How's your day going?"", ""Cept for this, very well, thanks."", ""Well let's get this taken care of for you. No one was injured, were they?"", ""No. Everyone's okay."", ""Good. That's the main thing."", ""Yes."", ""Was there any other damage to your car besides the windshield?"", ""No."", ""That's good. Now is the windshield have a rock ding or a crack?"", ""Why?"", ""Well sometimes a ding can be filled without removing the windshield."", ""Oh. Why would you wanna do that?"", ""Because when you have to replace your windshield it can comprise the structural integrity."", ""Really?"", ""Yeah. You don't want to replace it unless it's necessary. The new one may not fit as tightly."", ""Oh. That's something no one has ever explained to me before."", ""My Dad and my husband both taught me that. Although we use the very best windshield service out there."", ""Okay. That's good."", ""And they'll let you know if you really need it replaced or not."", ""Okay. That's good, too."", ""Well your account has full windshield protection, so we can set up an appointment to have it looked at."", ""Where do I have to take it?"", ""They come directly to you!"", ""Wow! Where will they come?"", ""Anywhere. Home, your work, even the zoo if that's where you are."", ""That's fantastic!"", ""We try to make it easy on our clients."", ""Sweet!"", ""So when would you like to set up your appointment?"", ""Do I need to be there?"", ""No. You can leave your keys on the floor of your car and the technician will lock up and bring you the keys."", ""Great. So I can see it before he leaves?"", ""Yes, of course. He'll need your signature before he leaves."", ""Yes. I have time for that!"", ""So where would you like them to come?"", ""I'm getting ready to have my hair done soon. Could they do it there?"", ""Yep. No problem. First, lemme get the make and model of your car."", ""It's a Cadillac Escalade."", ""What year?"", ""Two thousand eighteen."", ""Thanks."", ""Your welcome."", ""I also need to know when and where this happened."", ""Okay. It happened on the freeway. Today."", ""Can you be more specific, please? Do you know what time?"", ""It was around eleven AM."", ""Okay and the state?"", ""I-one zero near the Bellaire exit. I don't remember the exit number."", ""That's fine. Which state are you in, Katherine?"", ""Georgia."", ""Okay and this happened today, July thirtieth, twenty twenty-one?"", ""Yes."", ""That's all the information I needed thank you."", ""Your welcome, Andy."", ""Now your claim has been submitted."", ""Okay."", ""Your claim number is C-four one six four, two eight zero three."", ""Wait! I missed it!"", ""That's okay. It's C as in cat, four one six four, two eight zero three."", ""Got it."", ""Okay keep that claim number handy, you may need to refer to it again."", ""Okay."", ""Now let's set up your appointment. You wanted the windshield repair company to come to your salon?"", ""Yes, if that's okay."", ""Yep. Same day service."", ""Great. The name of the salon is Manes and Manis."", ""What city in Georgia?"", ""Atlanta."", ""Let me look up that address for you."", ""No need. It's one hundred Main Street, Suite A."", ""Thank you. And what time did you want them to arrive?"", ""Well, it's one o'clock now, and my appointment is at four, so how about three thirty?"", ""Let's take a look at the schedule."", ""Okay. Fingers crossed."", ""Yes! I submitted the location and time and it's been confirmed. Your tech's name is William."", ""Perfect. And he will meet me in the parking lot?"", ""Let me make a note of that for you."", ""Thank you, you've been great. I appreciate the awesome service. You made this easy."", ""My pleasure. If there's nothing else?"", ""No. That's all."", ""Then have a wonderful rest of your day."", ""I plan to, thanks. Good-bye."", ""Good-bye and thanks for calling Rivertown Insurance."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
283,"{""dialogue_id"": ""283"", ""turns"": {""turn_id"": [""insurance_283_000"", ""insurance_283_001"", ""insurance_283_002"", ""insurance_283_003"", ""insurance_283_004"", ""insurance_283_005"", ""insurance_283_006"", ""insurance_283_007"", ""insurance_283_008"", ""insurance_283_009"", ""insurance_283_010"", ""insurance_283_011"", ""insurance_283_012"", ""insurance_283_013"", ""insurance_283_014"", ""insurance_283_015"", ""insurance_283_016"", ""insurance_283_017"", ""insurance_283_018"", ""insurance_283_019"", ""insurance_283_020"", ""insurance_283_021"", ""insurance_283_022"", ""insurance_283_023"", ""insurance_283_024"", ""insurance_283_025"", ""insurance_283_026"", ""insurance_283_027"", ""insurance_283_028"", ""insurance_283_029"", ""insurance_283_030"", ""insurance_283_031""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi. This is Tim. Welcome to Rivertown Insurance."", ""Thanks, Tim How are you doing today?"", ""I'm great. Thanks for asking."", ""Well, I'm, calling, find out about, life insurance."", ""Do you already have a policy with us?"", ""No. And I r-really don't know much about it."", ""Well, I will try to make it all clear to you."", ""Thanks, Tim."", ""And what is your name?"", ""Stuart Little."", ""Well, we have two, three different life insurance policies for you to choose from."", ""Okay."", ""First is the Term Insurance. This costs three hundred dollars."", ""A month?"", ""No. I'm sorry. The prices I'm giving you are on a annual basis."", ""Oh. Right.What does term insurance mean?"", ""The policy will pay death benefits within the term of the policy."", ""All right."", ""The second type of policy is traditional whole life insurance and that is eighteen hundred a year."", ""And what's that?"", ""That's when the policy pays a death benefit plus a maturity benefit."", ""Okay. I'm takin' notes."", ""That's fine. Now the third type of insurance is Universal Life Insurance and it twelve hundred a year."", ""What's that?"", ""Universal Insurance is like Whole Life, but it builds a cash value."", ""Wow, that's a lot to think about. I'm going to need some time."", ""If you'd like I can email you quotes for all three."", ""No that's okay. I have it all written down here."", ""Well would you like an agent to follow-up with you?"", ""Not at this time, no. But thanks for your info and help."", ""Not a problem. Thanks for calling Rivertown Insurance."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
284,"{""dialogue_id"": ""284"", ""turns"": {""turn_id"": [""insurance_284_000"", ""insurance_284_001"", ""insurance_284_002"", ""insurance_284_003"", ""insurance_284_004"", ""insurance_284_005"", ""insurance_284_006"", ""insurance_284_007"", ""insurance_284_008"", ""insurance_284_009"", ""insurance_284_010"", ""insurance_284_011"", ""insurance_284_012"", ""insurance_284_013"", ""insurance_284_014"", ""insurance_284_015"", ""insurance_284_016"", ""insurance_284_017"", ""insurance_284_018"", ""insurance_284_019"", ""insurance_284_020"", ""insurance_284_021"", ""insurance_284_022"", ""insurance_284_023"", ""insurance_284_024"", ""insurance_284_025"", ""insurance_284_026"", ""insurance_284_027"", ""insurance_284_028"", ""insurance_284_029"", ""insurance_284_030"", ""insurance_284_031"", ""insurance_284_032"", ""insurance_284_033"", ""insurance_284_034"", ""insurance_284_035"", ""insurance_284_036"", ""insurance_284_037"", ""insurance_284_038"", ""insurance_284_039"", ""insurance_284_040"", ""insurance_284_041"", ""insurance_284_042"", ""insurance_284_043"", ""insurance_284_044"", ""insurance_284_045"", ""insurance_284_046"", ""insurance_284_047"", ""insurance_284_048"", ""insurance_284_049"", ""insurance_284_050"", ""insurance_284_051"", ""insurance_284_052"", ""insurance_284_053"", ""insurance_284_054"", ""insurance_284_055"", ""insurance_284_056"", ""insurance_284_057"", ""insurance_284_058"", ""insurance_284_059"", ""insurance_284_060"", ""insurance_284_061"", ""insurance_284_062"", ""insurance_284_063"", ""insurance_284_064"", ""insurance_284_065""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good Afternoon. Rivertown Insurance. How can I help you?"", ""Good Afternoon. I hope I called the right number."", ""What is it that you need?"", ""Well, I wanted to get a condo quote, but this is customer services, isn't it?"", ""Oh a condo quote, I can help you."", ""That will be great."", ""Okay. Do you know what kind of insurance you're looking for?"", ""N-not really. I was h-hoping you could explain it all to me."", ""Of course."", ""Now what are the, different types of plans?"", ""First, can you tell me if you are a customer of ours already?"", ""Yes. I have an auto policy."", ""Great! Lemme get some information from you. Can I have your name?"", ""Oh, yes. My name is Joshua Barnes."", ""Hello, mister Barnes. I'm Marsha. Can I call you Joshua?"", ""Call me Josh."", ""Okay, Josh. Let's verify your account. What is your birthdate?"", ""Seven seven nineteen seventy-seven."", ""That's a cool birthday. Lots of sevens. Seven is my lucky number."", ""Mine, too ."", ""Do you have your account number with you?"", ""No, I don't. Can't you look it up another w-way?"", ""#Um, that's okay. What's your phone number?"", ""Two one three, three oh three, five four four five."", ""Thank you. And your Social Security number?"", ""four oh six, six nine, two four six eight."", ""Thanks. Now the answer to your security question?"", ""Oh no. I don't remember."", ""Lemme tell you the question, first. ."", ""Okay."", ""Oh, you should remember this one. What is the name of your high school?"", ""Central High."", ""Thank you for verifying your account, Josh."", ""Phew. ."", ""Okay. Let's get started."", ""Okay. What are the different plans you have and is there a discount for bundling accounts?"", ""Right. We have the Basic Condo plan for five hundred dollars."", ""Got it."", ""And we have the Preferred Condo Plan for six hundred."", ""Got it."", ""We also have a Renter's policy if you are renting."", ""So what are the differences?"", ""Well, the Basic Plan covers liability up to three hundred thousand dollars."", ""Okay, good."", ""The Preferred Plan covers liability up to five hundred thousand dollars and contents of your condo."", ""Wow. Okay."", ""The Renter's Plan just covers the contents of your condo."", ""Gotcha.I'm writing all of the down."", ""Okay, good."", ""I want to discuss this with my wife before we do anything."", ""I also want you to know that the prices I'm giving you are the discounted prices for already being a customer."", ""Oh good, thank you."", ""Not at all, thank you."", ""Well, the Renter's Insurance is out, because we just inherited a condo."", ""Oh?"", ""Yeah. My wife's uncle, died and left us a condo in San Francisco."", ""Oh, I'm sorry for your loss, but that's amazing."", ""Yeah. I think we may be moving!"", ""Big Changes, huh?"", ""Yes. There are."", ""Well is there anything else I can help you with today?"", ""No. But I'll be calling back once I speak to my wife."", ""We'll be here, Josh. Anyone who answers will be able to help. Everything is in my notes."", ""Thanks, you've been, very helpful, Marsha."", ""Thanks for being a Rivertown Insurance customer, Josh. Good-bye."", ""B-Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
285,"{""dialogue_id"": ""285"", ""turns"": {""turn_id"": [""insurance_285_000"", ""insurance_285_001"", ""insurance_285_002"", ""insurance_285_003"", ""insurance_285_004"", ""insurance_285_005"", ""insurance_285_006"", ""insurance_285_007"", ""insurance_285_008"", ""insurance_285_009"", ""insurance_285_010"", ""insurance_285_011"", ""insurance_285_012"", ""insurance_285_013"", ""insurance_285_014"", ""insurance_285_015"", ""insurance_285_016"", ""insurance_285_017"", ""insurance_285_018"", ""insurance_285_019"", ""insurance_285_020"", ""insurance_285_021"", ""insurance_285_022"", ""insurance_285_023"", ""insurance_285_024"", ""insurance_285_025"", ""insurance_285_026"", ""insurance_285_027"", ""insurance_285_028"", ""insurance_285_029"", ""insurance_285_030"", ""insurance_285_031"", ""insurance_285_032"", ""insurance_285_033"", ""insurance_285_034"", ""insurance_285_035"", ""insurance_285_036"", ""insurance_285_037"", ""insurance_285_038"", ""insurance_285_039"", ""insurance_285_040"", ""insurance_285_041"", ""insurance_285_042"", ""insurance_285_043"", ""insurance_285_044"", ""insurance_285_045"", ""insurance_285_046"", ""insurance_285_047"", ""insurance_285_048"", ""insurance_285_049"", ""insurance_285_050"", ""insurance_285_051"", ""insurance_285_052"", ""insurance_285_053"", ""insurance_285_054"", ""insurance_285_055"", ""insurance_285_056"", ""insurance_285_057"", ""insurance_285_058"", ""insurance_285_059"", ""insurance_285_060"", ""insurance_285_061"", ""insurance_285_062"", ""insurance_285_063"", ""insurance_285_064"", ""insurance_285_065"", ""insurance_285_066"", ""insurance_285_067"", ""insurance_285_068"", ""insurance_285_069"", ""insurance_285_070"", ""insurance_285_071"", ""insurance_285_072"", ""insurance_285_073"", ""insurance_285_074"", ""insurance_285_075"", ""insurance_285_076"", ""insurance_285_077"", ""insurance_285_078"", ""insurance_285_079"", ""insurance_285_080"", ""insurance_285_081"", ""insurance_285_082"", ""insurance_285_083"", ""insurance_285_084"", ""insurance_285_085"", ""insurance_285_086"", ""insurance_285_087"", ""insurance_285_088"", ""insurance_285_089"", ""insurance_285_090"", ""insurance_285_091"", ""insurance_285_092"", ""insurance_285_093"", ""insurance_285_094"", ""insurance_285_095"", ""insurance_285_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello. Thanks for calling Rivertown Insurance. My name is Dawna. What can I do for you?"", ""Hi. I need to file a health insurance claim."", ""Well, I can help you do that."", ""Great."", ""First I need to confirm your identity."", ""Okay."", ""What is your names, oops, I meant name?"", ""My name is Tracy Bradford."", ""Is that Tracy with a y, or Traci with an i?"", ""#Uh, Tracy with a y."", ""Okay Tracy. What is your date of birth?"", ""January twelveth, nineteen eighty-three."", ""Thank you. And do you have your account number?"", ""No. I don't."", ""No problem. Let's do it this way. Can I have your, phone number?"", ""Yes. It's two one three, four one three, two one three four."", ""Got it, thanks. And your Social Security number?"", ""Five oh nine, oh six, three one oh seven."", ""Great and I'll need your answer to your security question."", ""Uh oh."", ""I have the question. What is the name of your childhood best friend?"", ""Connie."", ""Perfect. Now what I'll need to do to help you file is I will send a link to your email of a form you need to fill out."", ""Is there another way to do it?"", ""I could send you the form by mail, but that will take longer."", ""Okay, go ahead and send me the email."", ""And your email on file is?"", ""tbradfordfive zero zero at gmail dot com."", ""Thank you. Okay the email has been sent."", ""I don't see it."", ""It's coming. If you don't get it in a minute or two, you could ch- check your spam file."", ""Okay."", ""Now while your waiting for that email, I'll need to get some more information."", ""All right."", ""First I need to get the Group number for your policy."", ""But I don't have my card."", ""Oh, that's right. Let me look it up for you."", ""Okay."", ""All right. I've got it. #Um your group number is R zero six four two six."", ""Thanks, I'm writing it down. My card must be at home, I'm at work now."", ""Oh. What do you do?"", ""I'm a, petsitter."", ""Oh, how fun!"", ""Yeah, most of the time. But that's how I got hurt. The job has ups and downs."", ""Just like everyone else's, huh?"", ""Yep."", ""Well, You are the insured on this policy, correct?"", ""Yep. Just me."", ""Do you have any additional health insurance?"", ""No. I don't."", ""Okay, now tell me the reason for the claim."", ""Huh?"", ""I mean why you saw the doctor."", ""Oh. Because I was walkin' this dog and he took off and I fell and I hurt my knee."", ""Okay. I'm sorry to hear that."", ""Well it's part of the job."", ""I understand. Now what is the name of your doctor?"", ""Dr. Bill Peters."", ""Okay, let me look that up."", ""Yes."", ""Okay I found him. He is on your preferred list of providers, so there should be no problem in submitting your claim."", ""Great."", ""How much is your bill?"", ""One hundred twenty-eight dollars."", ""Okay."", ""But I have to have blood work and xrays."", ""Those are also covered under your policy."", ""Good."", ""But you'll hafta, file each of those separately."", ""Gotcha."", ""Did you pay anything to the Doctor's office at the time of service."", ""Yes. Just my twenty bucks for the copay."", ""Very good."", ""I hope that was what I was supposed to do."", ""Yes. The rest will be eligible for reimbursement."", ""Great!"", ""By the way, did you receive the link I sent you?"", ""Let me check, lemme see, yep it came."", ""Good. Now just fill out the form online and submit it."", ""That's all?"", ""Yep, that's it. You'll get an email confirmation saying the claim was submitted."", ""Wow! That's easy."", ""We try to make it easy. No paper saves the forests, too."", ""Yeah, cool."", ""It takes five to seven days to assess your claim, but they will notify you by email of the decision."", ""Okay."", ""Is there anything else you need help with?"", ""Well, you can come by and do the dishes. ."", ""No thanks, I have a sink full at home."", ""I get it."", ""All right, if you have problems filling out the e-form, please don't hesitate to contact us."", ""Thank you."", ""You can reach us at the customer service number you called today or by our online chat service."", ""Oh. Okay. Thanks."", ""No problem at all. You have yourself a good day."", ""I will. You do the same. Bye-bye."", ""Thanks for calling Rivertown Insurance. Good-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
286,"{""dialogue_id"": ""286"", ""turns"": {""turn_id"": [""insurance_286_000"", ""insurance_286_001"", ""insurance_286_002"", ""insurance_286_003"", ""insurance_286_004"", ""insurance_286_005"", ""insurance_286_006"", ""insurance_286_007"", ""insurance_286_008"", ""insurance_286_009"", ""insurance_286_010"", ""insurance_286_011"", ""insurance_286_012"", ""insurance_286_013"", ""insurance_286_014"", ""insurance_286_015"", ""insurance_286_016"", ""insurance_286_017"", ""insurance_286_018"", ""insurance_286_019"", ""insurance_286_020"", ""insurance_286_021"", ""insurance_286_022"", ""insurance_286_023"", ""insurance_286_024"", ""insurance_286_025"", ""insurance_286_026"", ""insurance_286_027"", ""insurance_286_028"", ""insurance_286_029"", ""insurance_286_030"", ""insurance_286_031"", ""insurance_286_032"", ""insurance_286_033"", ""insurance_286_034"", ""insurance_286_035"", ""insurance_286_036"", ""insurance_286_037"", ""insurance_286_038"", ""insurance_286_039"", ""insurance_286_040"", ""insurance_286_041"", ""insurance_286_042"", ""insurance_286_043"", ""insurance_286_044"", ""insurance_286_045"", ""insurance_286_046"", ""insurance_286_047"", ""insurance_286_048"", ""insurance_286_049"", ""insurance_286_050"", ""insurance_286_051"", ""insurance_286_052"", ""insurance_286_053"", ""insurance_286_054"", ""insurance_286_055"", ""insurance_286_056"", ""insurance_286_057"", ""insurance_286_058"", ""insurance_286_059"", ""insurance_286_060"", ""insurance_286_061"", ""insurance_286_062"", ""insurance_286_063"", ""insurance_286_064"", ""insurance_286_065"", ""insurance_286_066"", ""insurance_286_067"", ""insurance_286_068"", ""insurance_286_069"", ""insurance_286_070"", ""insurance_286_071"", ""insurance_286_072"", ""insurance_286_073"", ""insurance_286_074"", ""insurance_286_075"", ""insurance_286_076"", ""insurance_286_077"", ""insurance_286_078"", ""insurance_286_079"", ""insurance_286_080"", ""insurance_286_081"", ""insurance_286_082"", ""insurance_286_083"", ""insurance_286_084"", ""insurance_286_085"", ""insurance_286_086"", ""insurance_286_087"", ""insurance_286_088"", ""insurance_286_089"", ""insurance_286_090"", ""insurance_286_091"", ""insurance_286_092"", ""insurance_286_093"", ""insurance_286_094"", ""insurance_286_095"", ""insurance_286_096"", ""insurance_286_097"", ""insurance_286_098"", ""insurance_286_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning. Thanks for calling Rivertown Insurance. I'm Sharon. How can I help you?"", ""Good morning, Sharon. I looking to get a, quote for Renter's insurance."", ""Okay. I'd be g-glad to help you with that."", ""Great."", ""First can I get your name?"", ""Yes. Natasha Plinski."", ""Hi Natasha. Have you had renter's insurance before?"", ""No. But I wish I had it now."", ""Oh?"", ""I went out of town for the weekend and someone broke into my apartment."", ""Oh. I'm so sorry to hear that."", ""Yeah. It's been, really terrible."", ""I can imagine."", ""They took my computer, my TV, all my jewelry--everything I have of value."", ""That's horrible! Did you report it to the police?"", ""Oh yeah, for what good, I don't know."", ""Well, let's get you a quote and then you'll be covered if it happens again."", ""Sounds like a plan, Sharon."", ""Yes. A good plan."", ""Very. I don't wanna be a victim again. The only thing I have left is my phone."", ""Okay then let's go through the two types of renter's insurance that we offer."", ""Okay."", ""The first is our Basic Renter's plan."", ""Okay. How much is that?"", ""The Basic plan is two hundred dollars a year."", ""Wow, that's more that I thought it would be, but I guess it's worth it. What does that cover?"", ""That covers your belongings up to ten thousand dollars, and pays prorated value for your things."", ""Oh, but, what if you have more than that in belongings?"", ""Well then the Renter's Preferred plan may be for you."", ""Okay. Go on."", ""The Preferred plan is three hundred dollars annually."", ""Ouch. What does that cover?"", ""It covers twenty-five thousand dollars and pays replacement value for your belongings."", ""Oh, wow, that would make a huge difference!"", ""It can, yeah."", ""Okay. That's something to think about."", ""What kind of work do you do?"", ""Well, I do lighting for concerts and events so I have a lot of equipment that I use for that."", ""Oh no! Did you lose all of your equipment?"", ""No. I had it with me because I was on a job. Luckily. But I lost a lot."", ""I'm sorry."", ""Well, I should have known. I so m-mad at myself! I've been meaning to do this, but it's a little too late now."", ""Well, let's get you a quote so you can make a decision. How would you like to receive your quote?"", ""E-mail is good."", ""Okay and what is it?"", ""natashaplightsitup at gmail dot com."", ""Natasha p lights it up at gmail dot com?"", ""#Uh, yep."", ""That's probably easy to remember."", ""Yep. That's the name of my business, Natasha Lights it Up."", ""I like it."", ""Thanks."", ""Okay, so I'll send you your quote right now."", ""Thanks. But, I, think I'm ready."", ""Ready?"", ""Yes. To set this up. I wanna be protected before I replace anything."", ""Good idea."", ""Ya know it's creepy. Someone was in my home."", ""How awful for you. Well, let's get this set up."", ""Okay."", ""Do you know which plan you want or can I answer any more questions?"", ""Yeah. #Um, are their any deductibles with these plans?"", ""Good question. No. There are no deductibles."", ""Good."", ""You need to make a list of your items after setting up your online account."", ""Okay."", ""Pictures and receipts are recommended as well."", ""Makes sense."", ""You can upload pictures and receipts online. You can add, delete and update your belongings, too."", ""That makes it easy. I hate keeping receipts. Half the time they use disappearing ink, ya know?"", ""I know right?"", ""Anyway, I think I'll go with the Preferred plan."", ""Very good. I'll need to collect your payment today."", ""Right."", ""Did you want to pay yearly or monthly?"", ""#Uh, I'm not sure. #Um is there a price break for paying annually."", ""Three hundred is for the annual payment, but if you pay monthly there's a service charge of two fifty monthly."", ""Oh."", ""So you would have twelve payments at three hundred two dollars and fifty cents a month."", ""The service charge isn't that much, but I might as well pay on a yearly basis."", ""Okay, I can take your payment. How did you want to pay?"", ""What are my choices?"", ""Credit card, debit card or bank account."", ""#Um, I guess I should, I guess I'll use my business credit card."", ""Great. Now you can go ahead with number when you're ready."", ""Five six oh nine, four four six one, one four six nine, two six three nine."", ""Expiration date?"", ""Ten twenty-three."", ""Got it. And your three-digit code?"", ""Two three four."", ""Thanks, Natasha."", ""Your welcome."", ""Just a moment while your payment processes."", ""That's f-fine."", ""Okay, your payment went through. Would you like a receipt sent to your email?"", ""Yes, please. Thanks, Sharon. You made this easy."", ""You're very welcome. Is there anything else today?"", ""No. This is a relief to get done."", ""Glad to help. Enjoy the rest of your day."", ""Thanks again. Good-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
287,"{""dialogue_id"": ""287"", ""turns"": {""turn_id"": [""insurance_287_000"", ""insurance_287_001"", ""insurance_287_002"", ""insurance_287_003"", ""insurance_287_004"", ""insurance_287_005"", ""insurance_287_006"", ""insurance_287_007"", ""insurance_287_008"", ""insurance_287_009"", ""insurance_287_010"", ""insurance_287_011"", ""insurance_287_012"", ""insurance_287_013"", ""insurance_287_014"", ""insurance_287_015"", ""insurance_287_016"", ""insurance_287_017"", ""insurance_287_018"", ""insurance_287_019"", ""insurance_287_020"", ""insurance_287_021"", ""insurance_287_022"", ""insurance_287_023"", ""insurance_287_024"", ""insurance_287_025"", ""insurance_287_026"", ""insurance_287_027"", ""insurance_287_028"", ""insurance_287_029"", ""insurance_287_030"", ""insurance_287_031"", ""insurance_287_032"", ""insurance_287_033"", ""insurance_287_034"", ""insurance_287_035"", ""insurance_287_036"", ""insurance_287_037"", ""insurance_287_038"", ""insurance_287_039"", ""insurance_287_040"", ""insurance_287_041"", ""insurance_287_042"", ""insurance_287_043"", ""insurance_287_044"", ""insurance_287_045"", ""insurance_287_046"", ""insurance_287_047"", ""insurance_287_048"", ""insurance_287_049"", ""insurance_287_050"", ""insurance_287_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, you've reached Rivertown Insurance My name is Sharee. How can I help you?"", ""I'd like to remove a dependent from my life insurance policies."", ""Okay. I can help you. What's your name?"", ""Andrew Jackson Borden."", ""Thank you, mister Borden. May I have your account number?"", ""Yes six six six, oh six six six oh."", ""Got it, thanks, and last can I have your date of birth?"", ""December fourteenth, nineteen forty-six."", ""Thank you, mister Borden. Now how may I help you?"", ""I want to take someone off my life insurance."", ""Very good sir, and how is your day going?"", ""Terrible. I think my daughter is plotting to kill me!"", ""Oh my! If you think that is true sir, you should contact the police."", ""I'll do that later if I believe it is necessary."", ""If you're sure then I'll need to know the person you want removed."", ""Her name is Lizbeth Borden, but she goes by Lizzy."", ""Thank you. And her date of birth?"", ""July nineteenth, nineteen seventy-seven."", ""Thank you, mister Borden. Now just let me check - yes you have your wife and two daughters as dependents."", ""Yes. I would like to remove Lizzy, but leave the other two women on my policy."", ""I can get the paperwork ready for you today."", ""Oh. #Er, I can't do it by phone?"", ""No you would have to sign a letter of authorization, have it notarized, and send it back to us."", ""That sounds like it will take awhile. Is there another way to speed up the process?"", ""Well, you can change it online."", ""Oh. I don't have a computer."", ""Okay, then we'll hafta go the other route. Should I draft the new paperwork to send to you?"", ""Yes. I would appreciate it if you would send it to me immediately."", ""Yes sir, it will go out in today's mail."", ""Great."", ""Once you receive it, have your signature notarized and, and return it to us. Then we can record it."", ""All right. Can I hand deliver it?"", ""Of course. Just bring to our office between nine a.m. and five p.m."", ""I want to take care of this A-S-A-P."", ""I understand, mister Borden."", ""So everything is in motion, right? I won't have to call back, right?"", ""That's absolutely correct. Your paperwork will go out today by Priority Mail and get there in three days."", ""Great."", ""Yes. The paperwork will show no policy changes except the removal of Lizzy."", ""Good. I can't believe I have to do this."", ""I'm so sorry, mister Borden."", ""Maybe I'm wrong. If I am, I can always add Lizzy back, right?"", ""Yes. Absolutely."", ""Okay, that sounds good."", ""#Um, since there are no policy changes, your monthly bill will remain the same."", ""Yes. Thank you."", ""If there anything else I can help you with?"", ""No thanks."", ""Our conversation is now recorded in your file."", ""Thank you, that is a relief."", ""Not a problem. I will wish you good-bye and thank you for calling Rivertown Insurance."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
288,"{""dialogue_id"": ""288"", ""turns"": {""turn_id"": [""insurance_288_000"", ""insurance_288_001"", ""insurance_288_002"", ""insurance_288_003"", ""insurance_288_004"", ""insurance_288_005"", ""insurance_288_006"", ""insurance_288_007"", ""insurance_288_008"", ""insurance_288_009"", ""insurance_288_010"", ""insurance_288_011"", ""insurance_288_012"", ""insurance_288_013"", ""insurance_288_014"", ""insurance_288_015"", ""insurance_288_016"", ""insurance_288_017"", ""insurance_288_018"", ""insurance_288_019"", ""insurance_288_020"", ""insurance_288_021"", ""insurance_288_022"", ""insurance_288_023"", ""insurance_288_024"", ""insurance_288_025"", ""insurance_288_026"", ""insurance_288_027"", ""insurance_288_028"", ""insurance_288_029"", ""insurance_288_030"", ""insurance_288_031"", ""insurance_288_032"", ""insurance_288_033"", ""insurance_288_034"", ""insurance_288_035"", ""insurance_288_036"", ""insurance_288_037"", ""insurance_288_038"", ""insurance_288_039"", ""insurance_288_040"", ""insurance_288_041"", ""insurance_288_042"", ""insurance_288_043"", ""insurance_288_044"", ""insurance_288_045"", ""insurance_288_046"", ""insurance_288_047"", ""insurance_288_048"", ""insurance_288_049"", ""insurance_288_050"", ""insurance_288_051"", ""insurance_288_052"", ""insurance_288_053"", ""insurance_288_054"", ""insurance_288_055"", ""insurance_288_056"", ""insurance_288_057"", ""insurance_288_058"", ""insurance_288_059"", ""insurance_288_060"", ""insurance_288_061"", ""insurance_288_062"", ""insurance_288_063"", ""insurance_288_064"", ""insurance_288_065"", ""insurance_288_066"", ""insurance_288_067"", ""insurance_288_068"", ""insurance_288_069"", ""insurance_288_070"", ""insurance_288_071"", ""insurance_288_072"", ""insurance_288_073"", ""insurance_288_074"", ""insurance_288_075"", ""insurance_288_076"", ""insurance_288_077"", ""insurance_288_078"", ""insurance_288_079"", ""insurance_288_080"", ""insurance_288_081"", ""insurance_288_082"", ""insurance_288_083"", ""insurance_288_084"", ""insurance_288_085"", ""insurance_288_086"", ""insurance_288_087"", ""insurance_288_088"", ""insurance_288_089"", ""insurance_288_090"", ""insurance_288_091"", ""insurance_288_092"", ""insurance_288_093"", ""insurance_288_094"", ""insurance_288_095"", ""insurance_288_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good evening. This is Rivertown Insurance and my name is Jacob. Can I help you?"", ""Hi. I need to report a claim on my property insurance."", ""Okay, Let's open a claim by phone."", ""Perfect."", ""Can I get your name?"", ""My name is Jackson Conley."", ""And your birthdate, mister Conley?"", ""Call me Jack."", ""Okay, Jack. What's your birthday?"", ""March fifteenth, nineteen sixty-five."", ""Thank you. And do you have your account number."", ""Yes. I called prepared."", ""Thank you. And the number when you're ready."", ""#Um, it's three one six one, five one four eight."", ""Thanks for verifying your identity."", ""No problem."", ""Okay, I see your homeowner's policy. What seems to be the problem?"", ""A driver missed the turn and plowed into my block wall."", ""Oh my! Was anyone hurt?"", ""No. No one was home at the time."", ""I'm very glad to hear that."", ""Thank you. It was a bit of a shock."", ""Did you file a police report?"", ""#Er, yes. They were actually still on the scene when we got home."", ""Do you have the police report number?"", ""It's two one two six, two three nine five, through the San Diego Police Department."", ""Got it, thanks."", ""Can you hold a moment? My dog is barking."", ""Of course."", ""Thanks, I can't let her out. The block wall around the back yard is where they hit the house."", ""How did they do that?"", ""W-well, we live on the corner so we have a block wall with an RV gate on the street side."", ""Oh."", ""That's where they hit."", ""Oh. #Uh, that's really something. You don't have that happen every day."", ""It's something all right! It's a total inconvenience and a pain in the butt!"", ""I, I can sympathize."", ""Yeah."", ""Well let's get your claim started. Can you confirm the address where the accident took place?"", ""#Um, my address is two nineteen Maple Avenue, San Diego, California."", ""Thank you."", ""Your welcome."", ""Now I'll need some information about the incident."", ""Okay. I'll tell you what I know. I didn't see it."", ""That's fine. Now you said there was a accident that caused damage to your block wall. Correct?"", ""That's right."", ""And when did this happen?"", ""Today, about two hours ago. The neighbors called nine one one."", ""Okay. So July twenty-seventh, two thousand twenty-one."", ""Right."", ""And it was about two hours ago so around one PM?"", ""Yes. I think so. You can see the exact time on the police report."", ""Thank you. And was there any other damage to your home, besides the block wall?"", ""Yes. The patio was damaged - hit hit one of the posts and the roof has fallen."", ""Okay. Anything else that you know of?"", ""Well, there's damage to the pavers and the furniture. And he also hit our outside kitchen."", ""Oh my! It's a good thing you weren't home."", ""You better believe it!"", ""And I already confirmed the address is your main residence?"", ""Yes."", ""Anything else?"", ""Not that I know of, but we just got home."", ""I understand. If you find anything else that was damaged, just let us know."", ""Okay."", ""We'll schedule an adjuster to come out and look at the damage."", ""Yeah. Maybe he'll see things I didn't."", ""Yes. He'll do a complete check of the structure and also make sure it didn't damage the house itself."", ""Great."", ""Okay you're claim has been lodged and it you can hold just a moment longer, I'll have a claim number for you."", ""Thank you."", ""Okay. Just a minute now."", ""Take your time. I'm not in a hurry."", ""Thanks, How's the rest of your day going?"", ""It was going great until we got home ."", ""I bet!"", ""Yeah. I'm still kinda in shock. I guess we were lucky."", ""Yes. I think maybe so."", ""Is there another way to file a claim besides calling into the, helpline?"", ""Yes. You can always file a claim online."", ""Oh."", ""Do you have your online account set up?"", ""No. Not yet."", ""Would you like me to walk you through it?"", ""No, thank you. I'm not inside right now."", ""I understand. Okay. I have your claim number."", ""Great."", ""Are you ready to write it down? You'll need this claim number when you are corresponding or speaking with us."", ""I'm ready."", ""Okay it's four six one two, two three five nine, six seven four three, two one one five."", ""Got it, thanks."", ""All right then, Jackson. Is there anything else I can help you with right now?"", ""Well, will I get a call about the, adjuster?"", ""Yes they will call you directly to set up an appointment."", ""Oh, perfect!"", ""Again, I'm sorry about the accident and I'm glad no one was hurt."", ""Thanks. We'll wait for your call. Good-bye."", ""Good-bye and thank you for being a Rivertown Insurance customer.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
289,"{""dialogue_id"": ""289"", ""turns"": {""turn_id"": [""insurance_289_000"", ""insurance_289_001"", ""insurance_289_002"", ""insurance_289_003"", ""insurance_289_004"", ""insurance_289_005"", ""insurance_289_006"", ""insurance_289_007"", ""insurance_289_008"", ""insurance_289_009"", ""insurance_289_010"", ""insurance_289_011"", ""insurance_289_012"", ""insurance_289_013"", ""insurance_289_014"", ""insurance_289_015"", ""insurance_289_016"", ""insurance_289_017"", ""insurance_289_018"", ""insurance_289_019"", ""insurance_289_020"", ""insurance_289_021"", ""insurance_289_022"", ""insurance_289_023"", ""insurance_289_024"", ""insurance_289_025"", ""insurance_289_026"", ""insurance_289_027"", ""insurance_289_028"", ""insurance_289_029"", ""insurance_289_030"", ""insurance_289_031"", ""insurance_289_032"", ""insurance_289_033"", ""insurance_289_034"", ""insurance_289_035"", ""insurance_289_036"", ""insurance_289_037"", ""insurance_289_038"", ""insurance_289_039"", ""insurance_289_040"", ""insurance_289_041"", ""insurance_289_042"", ""insurance_289_043"", ""insurance_289_044"", ""insurance_289_045"", ""insurance_289_046"", ""insurance_289_047"", ""insurance_289_048"", ""insurance_289_049"", ""insurance_289_050"", ""insurance_289_051"", ""insurance_289_052"", ""insurance_289_053"", ""insurance_289_054"", ""insurance_289_055"", ""insurance_289_056"", ""insurance_289_057"", ""insurance_289_058"", ""insurance_289_059"", ""insurance_289_060"", ""insurance_289_061"", ""insurance_289_062"", ""insurance_289_063"", ""insurance_289_064"", ""insurance_289_065"", ""insurance_289_066"", ""insurance_289_067"", ""insurance_289_068"", ""insurance_289_069"", ""insurance_289_070"", ""insurance_289_071"", ""insurance_289_072"", ""insurance_289_073"", ""insurance_289_074"", ""insurance_289_075"", ""insurance_289_076"", ""insurance_289_077"", ""insurance_289_078"", ""insurance_289_079"", ""insurance_289_080"", ""insurance_289_081"", ""insurance_289_082"", ""insurance_289_083"", ""insurance_289_084"", ""insurance_289_085"", ""insurance_289_086"", ""insurance_289_087"", ""insurance_289_088"", ""insurance_289_089"", ""insurance_289_090"", ""insurance_289_091"", ""insurance_289_092"", ""insurance_289_093"", ""insurance_289_094"", ""insurance_289_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance. This is Ted. Can I help you?"", ""#Um, yes. I'm looking for new car insurance."", ""Well, it just so happens that I can help you with that."", ""Yeah? I'm looking for quotes for my new car."", ""Ooh. That's exciting!"", ""Yeah. It's not brand new, but it's new to me."", ""Who am I speaking with?"", ""My name is Sam Noah."", ""Hello, Sam. Are you a customer with us already or a you a new customer?"", ""I have a homeowner's policy with you."", ""Very good. Can I verify your account?"", ""S-sure."", ""Okay Sam, I'll need your birthdate and your account number."", ""Okay. It's January fifth, nineteen ninety-one."", ""Got it."", ""My account number is four one six, three one six, two two."", ""Thank you very much."", ""No prob."", ""Now we have three types of coverage, Basic, Preferred and Complete Auto plans."", ""All right."", ""Basic is liability coverage only and costs one thousand dollars per year. This is the minimum insurance allowed."", ""Okay and the next one?"", ""The premium for the Preferred Auto Plan is fifteen hundred."", ""What does that cover?"", ""It covers liability and collision."", ""So it pays me to fix the car or replace it?"", ""That's right."", ""Okay. So then what is the Complete Auto Plan?"", ""It covers liability and collision. It also covers windshield replacement, a rental car, and an accidental death policy."", ""Well that would be worth the extra five hundred bucks to me."", ""I know, right? The rental car and windshield replacement could cost five hundred each."", ""Yes. So let's sign me up for the Complete Auto Plan."", ""Great! I need a little info to get the process started."", ""Yep."", ""All right. I need to know the year, make and model of your new car, Sam."", ""It's a two thousand eighteen Chevy Silverado three-quarter ton pickup truck."", ""Okay, and what's the current mileage?"", ""Twenty thousand thirteen miles."", ""Okay, and what is your preferred contact method? By phone or e-mail?"", ""By phone."", ""And your phone number is?"", ""Three oh three, six one nine, two two three four."", ""Great! Now let's get you insured."", ""Thanks."", ""Did you want to pay monthly or yearly?"", ""Monthly."", ""Okay Sam, that will be one two equal payments of one hundred sixty-six dollars and sixty-six cents."", ""Okay. That's doable."", ""If that's all right, then I'll need to collect your first month's premium."", ""Okay."", ""How did you want to pay? We accept credit cards and debit cards."", ""I'll pay by debit card."", ""Okay, when you're ready, Sam."", ""four three four two, five one nine oh, zero, zero one three, nine six eight three."", ""And the expiration date?"", ""Ten twenty-two."", ""And the three digit code on the back?"", ""Seven eight nine. I never forget it. ."", ""I wouldn't either."", ""#Um, what was the amount again?"", ""One hundred sixty-six dollars and sixty-six cents."", ""Thank you."", ""Your very welcome. I have a confirmation number if you need it."", ""Could you email me a receipt or the confirm number?"", ""Sure. What email address do you want me to send it to?"", ""#Uh, it's noahsthree zero at yahoo dot com."", ""That's noahsthree zero at yahoo dot com?"", ""Yep, that's right."", ""Okay, I'll send it right away."", ""Great."", ""Your payment is due on the three rd of the month."", ""Okay. That will work."", ""You can also set up an online account and manage your policy online."", ""Huh?"", ""Yes. #Um you can pay your bill, file a claim and get proof of insurance."", ""Okay. That sounds good."", ""You can also set up automatic payments there, as well."", ""Wow. You've been great. Thanks for making all of this so easy."", ""That's what I'm here for."", ""Well, I think this went very smoothly."", ""We aim to please."", ""Thanks again, Ted."", ""If you'd like to fill out a survey about your service, stay on the line."", ""Will you get credit for it, if I do it."", ""Yes. It will be about my service for you today."", ""Okay. Why not?"", ""Okay, just stay on the -."", ""Wait! I forgot! I wanna change the mailing address on my account!"", ""Oh, I should have asked you to confirm that."", ""That's okay. Please change the address to P.O. Box four three four. The city and state stay the same."", ""Gotcha. Now is there anything else I can help you with?"", ""Nope. That's really it now."", ""Okay Sam, stay on the line for the survey."", ""Will do."", ""Thanks for calling Rivertown, Sam. Have a super day!"", ""B- bye, Ted.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], []]}}"
290,"{""dialogue_id"": ""290"", ""turns"": {""turn_id"": [""insurance_290_000"", ""insurance_290_001"", ""insurance_290_002"", ""insurance_290_003"", ""insurance_290_004"", ""insurance_290_005"", ""insurance_290_006"", ""insurance_290_007"", ""insurance_290_008"", ""insurance_290_009"", ""insurance_290_010"", ""insurance_290_011"", ""insurance_290_012"", ""insurance_290_013"", ""insurance_290_014"", ""insurance_290_015"", ""insurance_290_016"", ""insurance_290_017"", ""insurance_290_018"", ""insurance_290_019"", ""insurance_290_020"", ""insurance_290_021"", ""insurance_290_022"", ""insurance_290_023"", ""insurance_290_024"", ""insurance_290_025"", ""insurance_290_026"", ""insurance_290_027"", ""insurance_290_028"", ""insurance_290_029"", ""insurance_290_030"", ""insurance_290_031"", ""insurance_290_032"", ""insurance_290_033"", ""insurance_290_034"", ""insurance_290_035"", ""insurance_290_036"", ""insurance_290_037"", ""insurance_290_038"", ""insurance_290_039"", ""insurance_290_040"", ""insurance_290_041"", ""insurance_290_042"", ""insurance_290_043"", ""insurance_290_044"", ""insurance_290_045"", ""insurance_290_046"", ""insurance_290_047"", ""insurance_290_048"", ""insurance_290_049"", ""insurance_290_050"", ""insurance_290_051"", ""insurance_290_052"", ""insurance_290_053"", ""insurance_290_054"", ""insurance_290_055"", ""insurance_290_056"", ""insurance_290_057"", ""insurance_290_058"", ""insurance_290_059"", ""insurance_290_060"", ""insurance_290_061"", ""insurance_290_062"", ""insurance_290_063"", ""insurance_290_064"", ""insurance_290_065"", ""insurance_290_066"", ""insurance_290_067"", ""insurance_290_068"", ""insurance_290_069"", ""insurance_290_070"", ""insurance_290_071"", ""insurance_290_072"", ""insurance_290_073"", ""insurance_290_074"", ""insurance_290_075"", ""insurance_290_076"", ""insurance_290_077"", ""insurance_290_078"", ""insurance_290_079"", ""insurance_290_080"", ""insurance_290_081"", ""insurance_290_082"", ""insurance_290_083"", ""insurance_290_084"", ""insurance_290_085"", ""insurance_290_086"", ""insurance_290_087"", ""insurance_290_088"", ""insurance_290_089"", ""insurance_290_090"", ""insurance_290_091"", ""insurance_290_092"", ""insurance_290_093"", ""insurance_290_094"", ""insurance_290_095"", ""insurance_290_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello."", ""Hello. I "", ""Yes? What can I help you with today?"", ""I have a bit of an unusual question. I I'm w-wondering whether I can insure my rabbit?"", ""Your rabbit?"", ""Yes. Pickles."", ""You have a rabbit named Pickles?"", ""#Uh huh. You see. I-I'm a professional magician. Actually, it started out as just a hobby, but then I developed a real talent for it and I started working at birthday parties, anniversaries, graduations"", ""I understand. So-"", ""So, anyways my rabbit, Bunny."", ""I'm sorry, I must have misunderstood. I thought I thought you said your rabbit was named Pickles?"", ""Oh, right. Yes. Pickles is my new rabbit. Bunny was my previous rabbit."", ""Okay, and you would like to insure Pickles?"", ""Yes. Pickles."", ""Okay, well I can certainly help you with that today."", ""I never had any insurance for Bunny. So, I just want to do things right by Pickles."", ""Yes. Well, I will need some information from you."", ""Sure, what do you need from me?"", ""Let's start with let me see do you have any other insurance plan with us?"", ""#Uh yes. My home insurance is with you."", ""Okay then. That's a good start. Could you please provide me with your customer number?"", ""Oh, sorry. I don't Can I just get that plan from my-my drawer? I didn't realize that I might "", ""That's alright. I'll wait while you go get it."", ""Okay. Have it right here."", ""I'll need the eight digit number"", ""Where am I looking? Oh, sorry. Didn't mean to interrupt."", ""Not a problem. It's on the top right corner of the first sheet."", ""#Uh I don't I just don't see - Oh wait. Does it start with the number nine?"", ""Yes, that's right."", ""Okay. I've got it. Nine-three-one-four-one-eight-nine-five"", ""Alright. Let me just read that back to you."", ""Sure."", ""Nine-three-one-four-one-eight-nine-five."", ""That's right."", ""Okay and your first name?"", ""Bob Melding. Oh, Bob."", ""And your last name? I didn't catch it."", ""Melding."", ""Alright, then mister Melding. I just need date of birth and then we can proceed to insure Pickles."", ""#Um. Date of birth? Let me see. I got Pickles about six months ago and she would have been about four months maybe five months. You know I'm really not sure when her birthday is"", ""Oh, no. mister Melding. I should have been clearer. I just want to confirm your birthday for the account."", ""Oh, my birthday. Yes, well my birthday is July seven, nineteen eighty."", ""Very good. Okay. Now, as far as pet insurance we have the Basic Plan and the Preferred Plan."", ""How much are those? How much do they cost?"", ""The Basic Plan is five hundred dollars and the Preferred Plan is one thousand dollars per year."", ""Per year? I-"", ""We can bill it monthly if you prefer, but the quotes are provided on an annual basis."", ""Oh, okay."", ""Now, you mentioned that your rabbit Pickles -"", ""Right, Pickles."", ""Right, Pickles. You use him, sorry her in your work. Do you ever travel to perform?"", ""I have gone out of state a couple of times for anniversary-"", ""In that case, if you're working out of state, I would recommend that you use the get the Preferred Plan."", ""What's the difference between the two plans?"", ""The main differences are that the Preferred Plan would cover Pickles when she goes out of state. You would also get unlimited accident coverage, whereas under the Basic Plan you would"", ""#Um you mean under the Preferred Plan?"", ""Right, under the Basic Plan you would have an annual deductible of five hundred dollars for accident coverage"", ""And under the Preferred Plan?"", ""Under the Preferred Plan Pickles would have unlimited accident coverage."", ""I see."", ""You mentioned something about going out of state?"", ""Right. yes. The Preferred Plan would extend your coverage I mean Pickles coverage when you travel out of state for"", ""For business or pleasure?"", ""That's right. For business or pleasure. You would have out of state coverage under the Preferred Plan."", ""Okay. Yes. I think that's the right one for us."", ""Good. So mister Melding. I just need to confirm a few additional details."", ""Go ahead."", ""You're still at twenty-five Bloordale Crescent Unit two-oh-six?"", ""Oh, no. Wait. You know, I just realized-"", ""Yes."", ""I I'm still in that building but I've moved to a different floor. I'm in Apartment seven-oh-one"", ""Oh, alright. That's easy to change. Okay. So twenty-five Bloordale Crescent, Apartment seven-oh-one."", ""Right."", ""And what is - what is the best number to reach you at? Or, if-if you'd like we can use email instead?"", ""Phone is fine. Area code five-one-eight. Two-two-three-seven-oh-nine-seven."", ""Great. We're almost finished. I'll just go over the details. I confirm that you have selected Preferred Plan Pet Care for Pickles effective today for a term of one calendar year."", ""That's right."", ""We have a credit card on file. Would you like us to charge the payments to that card?"", ""#Um. yes. #Uh, what date of the month would the payments go through?"", ""#Uh, let me see. Let me just check"", ""Maybe-"", ""Yes?"", ""I'm just wondering if the payments could go through on the same date as the I mean the monthly home insurance"", ""You'd like to have the home and pet insurance processed on the same date of the month?"", ""Yes, if that's okay."", ""Of course we can do that for you."", ""Let me see. The home insurance goes through on the first of the month."", ""Okay, right. So let's do both on the first of the month."", ""Done."", ""Good. And, I forgot what you said. What the monthly amount is?"", ""Right the monthly amount is eighty-three dollars and thirty-three cents."", ""Right. per month?"", ""That's right. Per month. Is there anything else I can help you with today?"", ""No, I think that's all. You've been very helpful. If you are ever in Albany please let me know and I'll send you some complimentary tickets for my magic show."", ""Thank you."", ""Thank you. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
291,"{""dialogue_id"": ""291"", ""turns"": {""turn_id"": [""insurance_291_000"", ""insurance_291_001"", ""insurance_291_002"", ""insurance_291_003"", ""insurance_291_004"", ""insurance_291_005"", ""insurance_291_006"", ""insurance_291_007"", ""insurance_291_008"", ""insurance_291_009"", ""insurance_291_010"", ""insurance_291_011"", ""insurance_291_012"", ""insurance_291_013"", ""insurance_291_014"", ""insurance_291_015"", ""insurance_291_016"", ""insurance_291_017"", ""insurance_291_018"", ""insurance_291_019"", ""insurance_291_020"", ""insurance_291_021"", ""insurance_291_022"", ""insurance_291_023"", ""insurance_291_024"", ""insurance_291_025"", ""insurance_291_026"", ""insurance_291_027"", ""insurance_291_028"", ""insurance_291_029"", ""insurance_291_030"", ""insurance_291_031"", ""insurance_291_032"", ""insurance_291_033"", ""insurance_291_034"", ""insurance_291_035"", ""insurance_291_036"", ""insurance_291_037"", ""insurance_291_038"", ""insurance_291_039"", ""insurance_291_040"", ""insurance_291_041"", ""insurance_291_042"", ""insurance_291_043"", ""insurance_291_044"", ""insurance_291_045"", ""insurance_291_046"", ""insurance_291_047"", ""insurance_291_048"", ""insurance_291_049"", ""insurance_291_050"", ""insurance_291_051"", ""insurance_291_052"", ""insurance_291_053"", ""insurance_291_054"", ""insurance_291_055"", ""insurance_291_056"", ""insurance_291_057"", ""insurance_291_058"", ""insurance_291_059"", ""insurance_291_060"", ""insurance_291_061"", ""insurance_291_062"", ""insurance_291_063"", ""insurance_291_064"", ""insurance_291_065"", ""insurance_291_066"", ""insurance_291_067"", ""insurance_291_068"", ""insurance_291_069"", ""insurance_291_070"", ""insurance_291_071"", ""insurance_291_072"", ""insurance_291_073"", ""insurance_291_074"", ""insurance_291_075"", ""insurance_291_076"", ""insurance_291_077"", ""insurance_291_078"", ""insurance_291_079"", ""insurance_291_080"", ""insurance_291_081"", ""insurance_291_082"", ""insurance_291_083"", ""insurance_291_084"", ""insurance_291_085"", ""insurance_291_086"", ""insurance_291_087"", ""insurance_291_088"", ""insurance_291_089"", ""insurance_291_090"", ""insurance_291_091"", ""insurance_291_092"", ""insurance_291_093"", ""insurance_291_094"", ""insurance_291_095"", ""insurance_291_096"", ""insurance_291_097"", ""insurance_291_098"", ""insurance_291_099"", ""insurance_291_100"", ""insurance_291_101"", ""insurance_291_102""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown insurance. Good afternoon, this is Carey. What can I do for you today?"", ""Yeah I gotta get some information to show proof of my policy to my work, so I guess I need to find out my account number."", ""Sure, sir, I can help with that. #Um."", ""Wait no. Not my account number, the policy number."", ""Okay. I'll need."", ""I got life insurance recently with you guys. Couldn't get my login to work on the website to find out the policy number thing."", ""That's fine, sir. I can help you once I get some information from you to pull up your account."", ""Okay then."", ""What is your name, sir?"", ""Victor Romano."", ""What's your date of birth?"", ""It's December fifth nineteen sixty nine."", ""And may I have your customer number?"", ""#Uh is that the same as the policy number?"", ""No, it's associated with your account, not your specific policies."", ""Well I don't know that, either. I guess I can try to find my last bill."", ""Don't worry, sir, I can still get your account pulled up with other information."", ""Okay, good."", ""Can I have your phone number?"", ""Don't you guys have caller ID?"", ""#Um yes sir, but the number you're calling from may not be the number associated with your account."", ""Oh, yeah. You're right. This is my work line. I think you have my account with my cell number."", ""So, may I have that number please, mister Romano?"", ""Yeah, sure. #Uh hang on."", ""Okay, sir."", ""It's five two three six eight two. Nine three eight four. Had to think about it, you know? I don't usually need to call myself."", ""That's okay, sir, I do that sometimes, too."", ""Glad I'm not alone."", ""#Um next I'll need your social security number."", ""Okay, that I know."", ""Good!"", ""Three two six five nine eight two one six."", ""Great, thank you. Last, I have a security question for you. What's the name of your high school?"", ""Stuyvesant High."", ""Alright, sir, I have your account up now."", ""Okay, thanks."", ""Of course. Now I see you have a few policies, is there a particular one you need the number for?"", ""Yeah, the life insurance."", ""Okay. I see you're signed up for our Term Life Insurance plan."", ""Yeah, that's right."", ""Your policy number is six two three four eight two nine five."", ""One second. Need to grab a pen."", ""Sure, sir."", ""I'm back. Sorry,. Wasn't prepared."", ""It's not a problem, mister Romano."", ""Can you repeat that number for me?"", ""Of course. It's six two three, four eight two, nine five."", ""Six two three?"", ""Mhm."", ""Four eight two."", ""Nine five."", ""Ninety five. Got it."", ""Do you need your customer account number as well?"", ""#Uh no I don't think so."", ""Okay, sir."", ""You know, what, actually yeah. Just in case, you know?"", ""Sure, of course, sir. Are you ready?"", ""Yep."", ""Okay, it's four two four three eight six nine three."", ""That was four two four three "", ""#Ah eight six nine three."", ""Eight six nine three. Thanks."", ""You're welcome, sir. Is there anything else I can help you with today?"", ""Yeah, can you remind me what my policy does?"", ""Certainly. Term life insurance will pay a benefit to whoever you choose upon your death under certain circumstances."", ""Doesn't all life insurance do that?"", ""Yes, but our other policies also allow you to cash in on your policy when you need to."", ""Oh that's good."", ""And our other policies also last your entire lifetime."", ""And term doesn't?"", ""No sir, it's only for a certain amount of time."", ""Oh okay. My wife told me what to pick, so I didn't know."", ""Well if you're interested, you can always upgrade to one of our permanent policies."", ""What are they?"", ""Whole Life Insurance and Universal Life Insurance."", ""What's the difference?"", ""Whole life has fixed premiums and it guarantees a build up of cash value. It's consistent."", ""Okay. And the Uni- Universal?"", ""Universal has more flexible premiumiss and you can adjust the value of your death benefits."", ""What's the downside to that?"", ""#Ah it has a shifting interest rate that depends on how the market's doing."", ""Okay so this is more like investment stuff."", ""Right, sir."", ""What's the price differences? To what I'm paying now?"", ""I can get an exact quote sent to you based on your circumstances, but right now you're paying five hundred a year for Term."", ""Yeah."", ""The Whole Life starts at eighteen hundred dollars a year, and Universal Life starts at twelve hundred a year."", ""Oh okay. That's quite a bit."", ""Are you interested in a quote?"", ""Does it take much time?"", ""I would need to ask you a few more questions to pass on to one of our policy specialists so they can generate a quote."", ""I don't think I have the time today."", ""That's fine, sir."", ""Maybe you can have someone call me? About a quote?"", ""Of course, sir. Would tomorrow work for you?"", ""#Uh how about Friday afternoon?"", ""Great. Someone will call you on Friday between one and three p.m. Is that okay?"", ""Yep, that'll work for me."", ""Excellent. Is there anything else I can help you with today, mister Romano?"", ""No ma'am. That about does it."", ""Great. Thank you so much for calling us today. You have a great day!"", ""Yeah thanks. You too. Bye."", ""Goodbye, sir.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
292,"{""dialogue_id"": ""292"", ""turns"": {""turn_id"": [""insurance_292_000"", ""insurance_292_001"", ""insurance_292_002"", ""insurance_292_003"", ""insurance_292_004"", ""insurance_292_005"", ""insurance_292_006"", ""insurance_292_007"", ""insurance_292_008"", ""insurance_292_009"", ""insurance_292_010"", ""insurance_292_011"", ""insurance_292_012"", ""insurance_292_013"", ""insurance_292_014"", ""insurance_292_015"", ""insurance_292_016"", ""insurance_292_017"", ""insurance_292_018"", ""insurance_292_019"", ""insurance_292_020"", ""insurance_292_021"", ""insurance_292_022"", ""insurance_292_023"", ""insurance_292_024"", ""insurance_292_025"", ""insurance_292_026"", ""insurance_292_027"", ""insurance_292_028"", ""insurance_292_029"", ""insurance_292_030"", ""insurance_292_031"", ""insurance_292_032"", ""insurance_292_033"", ""insurance_292_034"", ""insurance_292_035"", ""insurance_292_036"", ""insurance_292_037"", ""insurance_292_038"", ""insurance_292_039"", ""insurance_292_040"", ""insurance_292_041"", ""insurance_292_042"", ""insurance_292_043"", ""insurance_292_044"", ""insurance_292_045"", ""insurance_292_046"", ""insurance_292_047"", ""insurance_292_048"", ""insurance_292_049"", ""insurance_292_050"", ""insurance_292_051"", ""insurance_292_052"", ""insurance_292_053"", ""insurance_292_054"", ""insurance_292_055"", ""insurance_292_056"", ""insurance_292_057"", ""insurance_292_058"", ""insurance_292_059"", ""insurance_292_060"", ""insurance_292_061"", ""insurance_292_062"", ""insurance_292_063"", ""insurance_292_064"", ""insurance_292_065"", ""insurance_292_066"", ""insurance_292_067"", ""insurance_292_068"", ""insurance_292_069"", ""insurance_292_070"", ""insurance_292_071"", ""insurance_292_072"", ""insurance_292_073"", ""insurance_292_074"", ""insurance_292_075"", ""insurance_292_076"", ""insurance_292_077"", ""insurance_292_078"", ""insurance_292_079"", ""insurance_292_080"", ""insurance_292_081"", ""insurance_292_082"", ""insurance_292_083"", ""insurance_292_084"", ""insurance_292_085"", ""insurance_292_086"", ""insurance_292_087"", ""insurance_292_088"", ""insurance_292_089"", ""insurance_292_090"", ""insurance_292_091"", ""insurance_292_092"", ""insurance_292_093"", ""insurance_292_094"", ""insurance_292_095"", ""insurance_292_096"", ""insurance_292_097"", ""insurance_292_098"", ""insurance_292_099"", ""insurance_292_100""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, this is Hailey with Rivertown Insurance."", ""Good morning, Hailey! How is your day going?"", ""Very, well, thank you for asking. How are you today, sir?"", ""Can't complain."", ""That's nice to hear. How can I help you out today?"", ""I'm calling to get a life insurance quote."", ""Okay, wonderful. I would love to help you with that. Are you already a customer with Rivertown?"", ""No ma'am. I'm just looking around for the best rate."", ""Of course. I just need to get some information from you today to pass on so that we can get you a quote."", ""Okay, that sounds good."", ""Let's start with your first and last name."", ""Jack Gallant."", ""Thank you, mister Gallant. What state do you live in?"", ""New York."", ""Alright. And your date of birth?"", ""Sure, it's five, eight, ninety-five."", ""Oh! Getting ahead, huh?"", ""What do you mean?"", ""I don't usually get a lot people shopping for life insurance before their thirties."", ""Oh, yep, just figured it's better to be safe than sorry."", ""Definitely. And what is your sex, sir?"", ""#Uh what?"", ""It's on the list of questions I have to ask."", ""Well male."", ""Okay. What is your height and weight?"", ""#Uh I'm six one and one hundred and seventy six pounds, last I checked."", ""And are you a tobacco user?"", ""No ma'am."", ""And how would you classify your health?"", ""What do you mean?"", ""Would you say it's poor, average, good, excellent?"", ""Oh good, I'd say. Closer to very good, if that's an option. ."", ""I'll mark it as good."", ""Has anyone ever told you when it's poor?"", ""Not really. Nobody wants to admit that."", ""How do you actually find out?"", ""If you sign up for a policy, we would send you to a doctor for a physical exam."", ""To my own doctor?"", ""No, we have specific doctors and clinics we send our policy holders to, all over the country."", ""Oh okay."", ""Last health related question, mister Gallant. Do you have any preexisting conditions?"", ""No, not that I know of."", ""Great! So, do you know what level of coverage you'd like?"", ""#Uh not really. I'm not sure what levels there are."", ""Okay, I can go over the policies we offer with you."", ""Cool, sounds good."", ""So we offer Term Life insurance, at a base price of three hundred dollars per year, our most affordable plan."", ""What's Term mean?"", ""It's insurance that lasts for a set amount of time, usually between ten and thirty years. #Um if the policy holder passes away during the policy's term period, it'll pay out benefits to the beneficiaries."", ""And that's the most basic type?"", ""Yes, sir. Term's only value is that it pays out upon the policy holder's death, if the policy holder lives past the termiss nothing is paid out."", ""But don't all life insurance policies do that?"", ""They do, but funds in more comprehensive plans can actually be accessed while the policy holder is still alive."", ""And Term is the cheapest?"", ""Yep. Premiums tend to remain the same with Term, and it's definitely the least expensive option."", ""What are my other choices?"", ""Well, there's Whole Life insurance which lasts for your entire life, and it starts at eighteen hundred dollars a year. Although it's more expensive over time, it also grows in value over time."", ""That's pretty cool."", ""Right. And like I said you can access money from it and usually the growth is tax deferred."", ""That means the IRS doesn't tax it?"", ""Yes. While it's growing, but they can tax it if you cash in."", ""It's kind of pricey. And you said the cost goes up over time?"", ""Yes, though you would likely be able to lock in a lower overall premium since you're young."", ""Good to know. What's the other plan?"", ""Universal Life Insurance, which has a base price of twelve hundred per year. It allows for more flexible premium payments and you can make adjustments to your death benefits. It's not as fixed as Whole."", ""And what kinds of deaths do these policies cover?"", ""Oh accidental, natural causes, and homicide. #Um unless your beneficiary is responsible."", ""Yeah, I guess that would change things. #Uh what does it not cover?"", ""If there's fraud when you sign up or if you pass away while committing a crime, then the policies usually don't pay out."", ""Okay. And when you said these were base prices, does that mean the cost will go up for all of them?"", ""Yes sir. Your premiums will change depending on some of the health factors I asked you about, the results of your physical, and any other life risks."", ""Oh in that case I should probably tell you about my job. Since it'll probably change the quote a lot."", ""#Um okay, sir. We don't usually ask "", ""It's the main reason I'm shopping for life insurance, actually."", ""Oh, okay. What is your job, then sir?"", ""I'm a daredevil."", ""#Uh sorry?"", ""I do, you know, stunts and well it's mostly physical stuff and I do trick motorcycle riding, too. For a living."", ""#Ah I see."", ""Yeah I started as a stuntman in a couple movies and was covered by a union, but now I'm working with an independent traveling entertainment company. So I've got to get myself covered."", ""Wow. That's an interesting career."", ""It's kind of a dangerous job so I'm looking into life insurance. Do you think that'll affect the price?"", ""#Um yes, it will likely affect your premium and possibly your eligbility."", ""Oh, really?"", ""We do insure people in dangerous careers, so depending on other factors it may be fine."", ""Good. My other quotes have been pretty high."", ""Right. Well I've made a note of your job for your quote. #Um do you know which of the plans we talked about that you're most interested in?"", ""The middle one, I think? Uh, Complete? It'd be nice to borrow from it if I needed it."", ""Okay, Whole Life. I've noted that."", ""Cool, thanks."", ""Once we've created your quote how would you like to be contacted? By email or phone?"", ""Phone's good."", ""Perfect, can I have your number?"", ""Yeah. It's three two two six eight six nine two eight five."", ""Thank you, mister Gallant. We should have a quote for you by the end of the week."", ""That's great, thanks for your help."", ""You're very welcome. Is there anything else I can help you with today, sir?"", ""No ma'am, that'll do it. Thanks again."", ""Of course. Have a nice day."", ""You too. Bye."", ""Bye now.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
293,"{""dialogue_id"": ""293"", ""turns"": {""turn_id"": [""insurance_293_000"", ""insurance_293_001"", ""insurance_293_002"", ""insurance_293_003"", ""insurance_293_004"", ""insurance_293_005"", ""insurance_293_006"", ""insurance_293_007"", ""insurance_293_008"", ""insurance_293_009"", ""insurance_293_010"", ""insurance_293_011"", ""insurance_293_012"", ""insurance_293_013"", ""insurance_293_014"", ""insurance_293_015"", ""insurance_293_016"", ""insurance_293_017"", ""insurance_293_018"", ""insurance_293_019"", ""insurance_293_020"", ""insurance_293_021"", ""insurance_293_022"", ""insurance_293_023"", ""insurance_293_024"", ""insurance_293_025"", ""insurance_293_026"", ""insurance_293_027"", ""insurance_293_028"", ""insurance_293_029"", ""insurance_293_030"", ""insurance_293_031"", ""insurance_293_032"", ""insurance_293_033"", ""insurance_293_034"", ""insurance_293_035"", ""insurance_293_036"", ""insurance_293_037"", ""insurance_293_038"", ""insurance_293_039"", ""insurance_293_040"", ""insurance_293_041"", ""insurance_293_042"", ""insurance_293_043"", ""insurance_293_044"", ""insurance_293_045"", ""insurance_293_046"", ""insurance_293_047"", ""insurance_293_048"", ""insurance_293_049"", ""insurance_293_050"", ""insurance_293_051"", ""insurance_293_052"", ""insurance_293_053"", ""insurance_293_054"", ""insurance_293_055"", ""insurance_293_056"", ""insurance_293_057"", ""insurance_293_058"", ""insurance_293_059"", ""insurance_293_060"", ""insurance_293_061"", ""insurance_293_062"", ""insurance_293_063"", ""insurance_293_064"", ""insurance_293_065"", ""insurance_293_066"", ""insurance_293_067"", ""insurance_293_068"", ""insurance_293_069"", ""insurance_293_070"", ""insurance_293_071"", ""insurance_293_072"", ""insurance_293_073"", ""insurance_293_074"", ""insurance_293_075"", ""insurance_293_076"", ""insurance_293_077"", ""insurance_293_078"", ""insurance_293_079"", ""insurance_293_080"", ""insurance_293_081"", ""insurance_293_082"", ""insurance_293_083"", ""insurance_293_084"", ""insurance_293_085"", ""insurance_293_086"", ""insurance_293_087"", ""insurance_293_088"", ""insurance_293_089"", ""insurance_293_090"", ""insurance_293_091"", ""insurance_293_092"", ""insurance_293_093"", ""insurance_293_094"", ""insurance_293_095"", ""insurance_293_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi, this is Beth with Rivertown Insurance. How may I help you today?"", ""Hello. I got something in the mail from you. A bill I guess. I need to take care of it."", ""Sure, I can help you with that."", ""It's my first bill with your company. It says I could call to pay."", ""Okay. Well I need to get some information from you, and then I can help you out with that."", ""Why?"", ""I'm sorry?"", ""Why can't you just help me?"", ""O-oh we need to confirm your identity to make sure nobody else is trying to access your account."", ""Who would do that?"", ""#Ah I'm not sure, it's a security measure. And we'll need your personal information anyway to get your bill paid."", ""Well, fine. Go ahead."", ""May I have your name and date of birth, sir?"", ""Horace Webber. November fifth, nineteen forty three."", ""Thank you, mister Webber. And may I have your phone number?"", ""You want my home number or my cell phone?"", ""Whichever is attached to your account, please."", ""Okay, I think it's my cellular number."", ""Then what is that, sir?"", ""It's five two six, eight three three, four zero eight two."", ""Great, thank you. Now I'll need your social security number."", ""Why's that?"", ""It's part of what we need to confirm your identity, mister Webber."", ""Well I'm not comfortable with that."", ""That's fine, sir. We can find another way."", ""You already said other people could access my account. I don't want anybody to have my social."", ""Okay sir. We can confirm with other information. Do you have your customer number? It's."", ""What's that?"", ""It's the eight digit number underneath your name on your bill."", ""Alright hold on, let me get it."", ""Yes sir."", ""I have it. It's the eight numbers you said?"", ""Yes."", ""Okay. Three eight two six seven two two nine."", ""Thank you, sir. Now did you want to pay your bill?"", ""Yes."", ""I can certainly help with that."", ""Thank you."", ""Can you tell me what the billing period is?"", ""#Uh looks like last month."", ""What are the exact dates?"", ""Oh June fifth to July fifth."", ""Thanks, sir. And can you tell me your Bill ID number?"", ""W- where's that?"", ""It'll be the six digit number to the left of the amount you owe on your bill."", ""Okay. Here it is. It's three four two. Eight four eight."", ""Thank you, give me one moment to pull up your bill."", ""Alright."", ""Okay, sir, I have that pulled up. Do you want to pay with a credit card or your bank account?"", ""I usually pay bills with a check."", ""Technically, sir, that's the same as using your bank account. It's the same information. You just tell it to me and I'll handle the payment."", ""Hm. Is that safe to do?"", ""Yes sir."", ""Guess it's easier than sending a check in the mail. I would've done that, but I'm close to the due date."", ""It's fine, sir. We can do it all over the phone."", ""Alright."", ""Would you like to use your checking account, then?"", ""Yes please."", ""What's your account number?"", ""Well hold on again, let me get a check to look at."", ""Okay, sir."", ""It's the longer number right?"", ""Yes."", ""It's six two six four five."", ""Six two six four five."", ""Eight two three two nine."", ""Eight two three two nine."", ""Actually, no, it's two three. Sorry."", ""So it's six two six four five eight two three two three?"", ""Yes, that sounds right."", ""Great, thanks. And what is your routing number? That'll be the nine digit one."", ""Oh okay. It's two two, six eight three, four five six two."", ""Okay, sir, I got it."", ""#Uh, okay, what now?"", ""I'm submitting your payment information now."", ""O-okay."", ""Okay, mister Webber, that payment is submitted."", ""Alright. Thank you."", ""Your confirmation number is six two six three eight nine two."", ""#Uh can you repeat that?"", ""Of course. It's six two. Six three. Eight nine. #Uh two."", ""Alright. #Uh is this how I should pay in the future? Or can I mail a check somewhere?"", ""#Ah well, you can call or mail your check using the pre-paid addressed envelope we include with your bill."", ""Oh, didn't notice it."", ""We try to make it convenient for you, sir. I do suggest you try to send payments at least a week before the date, in case of postal delays."", ""I know how to mail a check."", ""Of course, sir. #Ah if you'd like another convenient way to pay, you can also do so on the website or with the app."", ""I don't use apps and I don't like to pay for things on the internet."", ""Well we can certainly help you if you'd like to continue paying over the phone."", ""Paying for things on the internet isn't safe."", ""Our website is very secure, sir. If you're interested, I can help you set up an account."", ""Maybe some other time. I can't stay on the phone all day."", ""I understand, sir. Is there anything else I can do for you today?"", ""No, no that's it."", ""Okay, well thank you for calling. I hope you have a nice day, sir."", ""Thank you, you too. Goodbye."", ""Goodbye, sir.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
294,"{""dialogue_id"": ""294"", ""turns"": {""turn_id"": [""insurance_294_000"", ""insurance_294_001"", ""insurance_294_002"", ""insurance_294_003"", ""insurance_294_004"", ""insurance_294_005"", ""insurance_294_006"", ""insurance_294_007"", ""insurance_294_008"", ""insurance_294_009"", ""insurance_294_010"", ""insurance_294_011"", ""insurance_294_012"", ""insurance_294_013"", ""insurance_294_014"", ""insurance_294_015"", ""insurance_294_016"", ""insurance_294_017"", ""insurance_294_018"", ""insurance_294_019"", ""insurance_294_020"", ""insurance_294_021"", ""insurance_294_022"", ""insurance_294_023"", ""insurance_294_024"", ""insurance_294_025"", ""insurance_294_026"", ""insurance_294_027"", ""insurance_294_028"", ""insurance_294_029"", ""insurance_294_030"", ""insurance_294_031"", ""insurance_294_032"", ""insurance_294_033"", ""insurance_294_034"", ""insurance_294_035"", ""insurance_294_036"", ""insurance_294_037"", ""insurance_294_038"", ""insurance_294_039"", ""insurance_294_040"", ""insurance_294_041"", ""insurance_294_042"", ""insurance_294_043"", ""insurance_294_044"", ""insurance_294_045"", ""insurance_294_046"", ""insurance_294_047"", ""insurance_294_048"", ""insurance_294_049"", ""insurance_294_050"", ""insurance_294_051"", ""insurance_294_052"", ""insurance_294_053"", ""insurance_294_054"", ""insurance_294_055"", ""insurance_294_056"", ""insurance_294_057"", ""insurance_294_058"", ""insurance_294_059"", ""insurance_294_060"", ""insurance_294_061"", ""insurance_294_062"", ""insurance_294_063"", ""insurance_294_064"", ""insurance_294_065"", ""insurance_294_066"", ""insurance_294_067"", ""insurance_294_068"", ""insurance_294_069"", ""insurance_294_070"", ""insurance_294_071"", ""insurance_294_072"", ""insurance_294_073"", ""insurance_294_074"", ""insurance_294_075"", ""insurance_294_076"", ""insurance_294_077"", ""insurance_294_078"", ""insurance_294_079"", ""insurance_294_080"", ""insurance_294_081"", ""insurance_294_082"", ""insurance_294_083"", ""insurance_294_084"", ""insurance_294_085"", ""insurance_294_086"", ""insurance_294_087"", ""insurance_294_088"", ""insurance_294_089"", ""insurance_294_090"", ""insurance_294_091"", ""insurance_294_092"", ""insurance_294_093"", ""insurance_294_094"", ""insurance_294_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, this is Michael."", ""Hi Michael, how are you today?"", ""I'm fine. How are you doing?"", ""Great, thank you for asking."", ""What can I do for you today?"", ""I'm hoping to get proof of my car insurance."", ""Sure, I can do that for you."", ""Great. I lost my wallet, which is where I usually keep it."", ""Oh I'm sorry to hear that."", ""Guess I should keep a copy in my car."", ""Well, I can certainly help you get one."", ""Thanks."", ""But let's start with some information from you, sir."", ""Okay."", ""Can I get your full name?"", ""Yeah sure. Nick Jones."", ""And your date of birth?"", ""#Uh May fourteenth, nineteen eighty seven."", ""Thank you, sir. And your customer number?"", ""Oh I don't know. Where can I find that?"", ""Well if you have a paper copy of a billing statement."", ""I don't."", ""Okay "", ""I think I have the paper option turned off."", ""That's okay. Do you use the website or the app?"", ""Yeah, both."", ""On the website it'll be the eight digit number under your name."", ""Oh okay."", ""Then on the app it's available under info on the side menu."", ""Thanks, one second."", ""Sure, sir."", ""I'm back. So, my customer number is four two four six eight nine two three."", ""And will you answer a security question for me?"", ""Sure."", ""What is your mother's maiden name?"", ""It's Smith."", ""Okay sir. Thank you. Can I also get your policy number?"", ""#Uh I'm on the website. Where is that?"", ""It'll be another eight digit number, but it will be on the summary page for your policy specifically."", ""Oh, okay. #Uh that one is six two two nine, four four seven one."", ""Thanks, mister Jones. And I see you're signed up for our Complete Auto plan, correct?"", ""Yep, that's right."", ""Okay. So you have two options for receiving your proof of insurance."", ""Oh yeah?"", ""Yes, I can either mail you a physical copy or email it to you."", ""Is there a difference between them?"", ""Not at all."", ""And would I just print the digital one myself?"", ""Yes, it might be a more convenient option for you."", ""Do you know if I can just show a picture of it on my phone when necessary?"", ""#Ah I'm not sure on that. It might be better to have a physical copy, regardless."", ""Yeah, true. I guess it'd depend on the circumstances."", ""Right, probably."", ""If it were mailed, what's the turn around time on that?"", ""#Ah it would arrive in three to seven business days."", ""And does it cost me anything? A fee or shipping?"", ""No sir, it's a free service we provide."", ""Huh. You know what, let's go with a digital copy. Then I can just print several right away."", ""Okay, sir, we can do that."", ""Thanks. I just don't want to wait for one in case something happens before I get it."", ""I totally understand. Let me get this request set up."", ""Sure."", ""Can you confirm your email address for me, sir?"", ""It's mike.c.jones at youmail dot com."", ""Got it, sir. The request is in and that email should be sent very soon."", ""Okay, thanks."", ""You're welcome."", ""I did check on the website, but I didn't see an official copy there."", ""Right. Sorry about that, we always generate an up to date copy when requested."", ""Oh, okay."", ""If you look under tools next time, though, there's a request button."", ""Oops, must have missed that."", ""It'll just confirm your email and send you a copy."", ""I should've looked harder. Sorry for wasting your time calling."", ""It's no problem at all mister Jones, I'm here to help."", ""I appreciate that."", ""If that email doesn't arrive within a few hours, just give us a call back."", ""Actually, I think I got it."", ""Oh, good."", ""Hang on a second."", ""Okay, sir."", ""Yep, I have it now."", ""That's great!"", ""Thank you again for your help."", ""Of course, mister Jones. Is there anything else I can do for you today?"", ""No, I think that covers it."", ""Well thank you for calling sir."", ""Sure."", ""And if you're willing to remain on the line there'll be a short survey regarding your service today."", ""Oh okay, yeah I can do that."", ""It'll ask who helped you, so just a reminder my name is Michael."", ""Okay Michael. I'll be sure to give you a good review. ."", ""Thank you, mister Jones."", ""No problem. Thanks again. Have a good one."", ""You too, sir. Bye now."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
295,"{""dialogue_id"": ""295"", ""turns"": {""turn_id"": [""insurance_295_000"", ""insurance_295_001"", ""insurance_295_002"", ""insurance_295_003"", ""insurance_295_004"", ""insurance_295_005"", ""insurance_295_006"", ""insurance_295_007"", ""insurance_295_008"", ""insurance_295_009"", ""insurance_295_010"", ""insurance_295_011"", ""insurance_295_012"", ""insurance_295_013"", ""insurance_295_014"", ""insurance_295_015"", ""insurance_295_016"", ""insurance_295_017"", ""insurance_295_018"", ""insurance_295_019"", ""insurance_295_020"", ""insurance_295_021"", ""insurance_295_022"", ""insurance_295_023"", ""insurance_295_024"", ""insurance_295_025"", ""insurance_295_026"", ""insurance_295_027"", ""insurance_295_028"", ""insurance_295_029"", ""insurance_295_030"", ""insurance_295_031"", ""insurance_295_032"", ""insurance_295_033"", ""insurance_295_034"", ""insurance_295_035"", ""insurance_295_036"", ""insurance_295_037"", ""insurance_295_038"", ""insurance_295_039"", ""insurance_295_040"", ""insurance_295_041"", ""insurance_295_042"", ""insurance_295_043"", ""insurance_295_044"", ""insurance_295_045"", ""insurance_295_046"", ""insurance_295_047"", ""insurance_295_048"", ""insurance_295_049"", ""insurance_295_050"", ""insurance_295_051"", ""insurance_295_052"", ""insurance_295_053"", ""insurance_295_054"", ""insurance_295_055"", ""insurance_295_056"", ""insurance_295_057"", ""insurance_295_058"", ""insurance_295_059"", ""insurance_295_060"", ""insurance_295_061"", ""insurance_295_062"", ""insurance_295_063"", ""insurance_295_064"", ""insurance_295_065"", ""insurance_295_066"", ""insurance_295_067"", ""insurance_295_068"", ""insurance_295_069"", ""insurance_295_070"", ""insurance_295_071"", ""insurance_295_072"", ""insurance_295_073"", ""insurance_295_074"", ""insurance_295_075"", ""insurance_295_076"", ""insurance_295_077"", ""insurance_295_078"", ""insurance_295_079"", ""insurance_295_080"", ""insurance_295_081"", ""insurance_295_082"", ""insurance_295_083"", ""insurance_295_084"", ""insurance_295_085"", ""insurance_295_086"", ""insurance_295_087"", ""insurance_295_088"", ""insurance_295_089"", ""insurance_295_090"", ""insurance_295_091"", ""insurance_295_092"", ""insurance_295_093"", ""insurance_295_094"", ""insurance_295_095"", ""insurance_295_096"", ""insurance_295_097"", ""insurance_295_098"", ""insurance_295_099"", ""insurance_295_100"", ""insurance_295_101"", ""insurance_295_102""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi this is Marco with Rivertown Insurance. What can I do for you today?"", ""Yeah, I'm calling about a billing error."", ""Okay, I can help you with that.What is your name sir?"", ""Mike Pratchit."", ""Is that p. r. a. t. c. h. e. t. t?"", ""No, it's p. r. a. t. c. h. i. t."", ""Got it, thank you. And what's your customer number?"", ""It- it's three six four nine two three five one six three."", ""Oh, it'll be an eight digit number, sir. You can fi-find it online under your username, or on the top right of your billing statement."", ""Oh, okay, sorry. #Uh I have this written down, but I don't know what this number is then. Hang on a minute."", ""Not a problem sir."", ""Okay, I'm back. Had to find my bill."", ""That's fine."", ""They never asked me for my customer number when I called before. But it's four six eight two two nine three seven."", ""Thank you. And last."", ""Wait, sorry misread. That's nine three six."", ""Got it. And last question, can I get your birthday?"", ""Yeah, sure, it's May ninth, nineteen seventy five."", ""Alright mister Pratchit, what kind of billing problem are you having?"", ""I'm being charged extra for my auto insurance premium every month."", ""What's the amount you're overpaying?"", ""Forty dollars."", ""And this has happened before?"", ""Yeah. Ive had to call about this for the last three or four months. I'm pretty fed up to be honest."", ""I'm sorry for the trouble, sir. Give me a moment please to look up your call history with us."", ""Okay."", ""Alright, I see you've called three times about this issue. I'm so sorry it hasn't been resolved."", ""Yeah, me too."", ""I see our agents have been crediting your account for the extra amount."", ""Right, but that doesn't help when it keeps happening. I want to just be charged the correct amount!"", ""I understand, sir. Let me open a new claim for you. One moment please."", ""Uh-huh."", ""Okay, sir, I've made a whole new claim for this issue since it hasn't be solved yet."", ""Will that help?"", ""It should give it some urgency since it'll be classified as a new problem, though I'll look into this myself before I send it to another department."", ""Like who?"", ""Well, this could be a technical problem with our system, so I would escalate it to our tech department."", ""I've been told that before."", ""Really? Oh, yes it looks like this has gone to tech support a couple times. They told you it was definitely a tech issue?"", ""Yeah. But I never heard anything else and it's happened two more times since they told me that."", ""What I'm seeing is that our tech support investigated and it's not actually a tech issue. You weren't told that?"", ""No one said anything about it."", ""Huh. Okay, that's strange. Someone definitely should've mentioned that when you called again."", ""Well, they didn't. And I just keep getting charged. It pulls the money automatically."", ""I see. You seem to be signed up for automatic billing."", ""Yeah, that sounds right."", ""Would you like to cancel automatic payments? That way if the issue continues you won't have to worry about it charging you automatically."", ""#Uh yeah, sure. Let's do that."", ""I'll make that change now."", ""Okay. Will it be permanent? Or can I switch back to autopay later?"", ""You'll be able to switch back whenever you want."", ""Good. It's convenient. When I'm not being overcharged."", ""Right. Okay sir, that change is made."", ""Okay, thanks. How do I turn it back on later?"", ""Do you use the website or the app?"", ""Website."", ""It's on the website under payment options. There's a button you can click to turn it on or off."", ""Alright then."", ""Let me give you your new claim number so you can refer to it directly if you have to call again. Hopefully it won't. But it's six eight two three nine five two one seven three."", ""Let me write this down. It was six eight two three?"", ""Yes. Nine five two one seven three."", ""Nine five two one se- seven three?"", ""You've got it, sir. I'm going to go over your other records now and see if I can get to the bottom of your billing issue."", ""Yeah, okay. I dunno what you're gonna be able to do that the other people I talked to couldn't."", ""Your policy has a single driver and only one vehicle on it. Is th- that correct?"", ""Yeah."", ""According to your driving record and other factors there's no reason for you to be charged that extra forty dollars."", ""Right, exactly."", ""So going back further in your payment history, before three months ago you were paying more in total than the amount that you're being overbilled now."", ""#Ah yeah, that's right."", ""Did you remove another vehicle from your policy at that point?"", ""Yeah, I removed my wi- ex wife and her car from the policy then."", ""Oh, okay."", ""We got divorced. So I took her off my policies."", ""I see. Did any other agents you talked to bring this up before?"", ""#Er no, nobody's mentioned it. Why?"", ""I think the problem might be related to that, but in your profile I'm not seeing your wife or her vehicle."", ""What's that mean?"", ""I'm not sure. Your profile should have the most up to date information. #Uh."", ""What can you do about it?"", ""I'm going to see what actual claims and changes are attached to your account in our system."", ""Wouldn't tech support have figured that out?"", ""#Uh not if it's not a technical problem. It could be human error."", ""Like whoever made the changes to my account messed up?"", ""Yes sir. That's what I'm checking for. Oh, okay yes. It looks like your profile was changed but the system wasn't."", ""What do you mean?"", ""It's only showing the car's removal from the policy, but not your wife. You're still being charged as if she was on the policy. When the information was added, someone forgot to submit that change to the system."", ""And what are you going to do about it?"", ""Well, I'll correct the error and."", ""No, I mean about the mistake. Will somebody be reprimanded for this?"", ""Well, sir, I'll make a note for a manager to look into the issue."", ""I want someone punished! I've had to deal with this for three months. It's ridiculous! And why didn't anyone else catch this?"", ""I don't know, sir. I'm very sorry for the trouble. I'm going to credit your account to completely cover your next month's bill."", ""Mhm."", ""And I've added that note for a manager, so this will definitely be looked into."", ""Good, it better be!"", ""Well, that's fixed sir. You may want to leave autopay off for another month just to be sure the change goes through. If it doesn't, please call back and give your claim number."", ""I hope I don't have to!"", ""Me too, sir. But it should be straightened out, I fixed the issue. Is there anything else I can do for you today?"", ""No."", ""Thank you sir, have a great day."", ""Uh-huh, goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
296,"{""dialogue_id"": ""296"", ""turns"": {""turn_id"": [""insurance_296_000"", ""insurance_296_001"", ""insurance_296_002"", ""insurance_296_003"", ""insurance_296_004"", ""insurance_296_005"", ""insurance_296_006"", ""insurance_296_007"", ""insurance_296_008"", ""insurance_296_009"", ""insurance_296_010"", ""insurance_296_011"", ""insurance_296_012"", ""insurance_296_013"", ""insurance_296_014"", ""insurance_296_015"", ""insurance_296_016"", ""insurance_296_017"", ""insurance_296_018"", ""insurance_296_019"", ""insurance_296_020"", ""insurance_296_021"", ""insurance_296_022"", ""insurance_296_023"", ""insurance_296_024"", ""insurance_296_025"", ""insurance_296_026"", ""insurance_296_027"", ""insurance_296_028"", ""insurance_296_029"", ""insurance_296_030"", ""insurance_296_031"", ""insurance_296_032"", ""insurance_296_033"", ""insurance_296_034"", ""insurance_296_035"", ""insurance_296_036"", ""insurance_296_037"", ""insurance_296_038"", ""insurance_296_039"", ""insurance_296_040"", ""insurance_296_041"", ""insurance_296_042"", ""insurance_296_043"", ""insurance_296_044"", ""insurance_296_045"", ""insurance_296_046"", ""insurance_296_047"", ""insurance_296_048"", ""insurance_296_049"", ""insurance_296_050"", ""insurance_296_051"", ""insurance_296_052"", ""insurance_296_053"", ""insurance_296_054"", ""insurance_296_055"", ""insurance_296_056"", ""insurance_296_057"", ""insurance_296_058"", ""insurance_296_059"", ""insurance_296_060"", ""insurance_296_061"", ""insurance_296_062"", ""insurance_296_063"", ""insurance_296_064"", ""insurance_296_065"", ""insurance_296_066"", ""insurance_296_067"", ""insurance_296_068"", ""insurance_296_069"", ""insurance_296_070"", ""insurance_296_071"", ""insurance_296_072"", ""insurance_296_073"", ""insurance_296_074"", ""insurance_296_075"", ""insurance_296_076"", ""insurance_296_077"", ""insurance_296_078"", ""insurance_296_079"", ""insurance_296_080"", ""insurance_296_081"", ""insurance_296_082"", ""insurance_296_083"", ""insurance_296_084"", ""insurance_296_085"", ""insurance_296_086"", ""insurance_296_087"", ""insurance_296_088"", ""insurance_296_089"", ""insurance_296_090"", ""insurance_296_091"", ""insurance_296_092"", ""insurance_296_093"", ""insurance_296_094"", ""insurance_296_095"", ""insurance_296_096"", ""insurance_296_097"", ""insurance_296_098"", ""insurance_296_099"", ""insurance_296_100"", ""insurance_296_101"", ""insurance_296_102"", ""insurance_296_103"", ""insurance_296_104""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, this is James with Rivertown Insurance. How can I help you today?"", ""Hi, James. I need to change my payment preference and change my security questions."", ""Okay, I can help with that."", ""Thanks. my credit card was stolen, so I just wanted to be safe."", ""Geez, I'm sorry to hear that's happened to you."", ""Yeah, it's sure been a hassle."", ""Sounds like it. #Um if you wanted to make this process easier, you can also make these changes online."", ""Oh, I know. I just would feel better confirming the changes with a person."", ""I get that."", ""Especially the payment details. ."", ""Understandably. #Uh let's start with getting the info I need to pull up your account."", ""Okay then."", ""May I get your first and last name?"", ""#Uh sure, it's Caroline Smithers."", ""And your date of birth?"", ""August first, nineteen eighty two."", ""Oh, hey, happy birthday!"", ""Thank you!"", ""Sure. And what's your phone number, ma'am?"", ""It's six eight two, nine three two, four six eight one."", ""Perfect. Now can I get your social security number?"", ""Sure. It's four two two, eight nine, three five five four."", ""Great, thank you. And last, well I'll need you to answer a security question."", ""One last go before I change them. ."", ""Exactly. So, can you tell me the name of your first pet?"", ""Baxter. He was our cat."", ""Alright, miss Smithers. We can start by changing those security questions if you'd like."", ""S- sure."", ""So right now your questions are the name of your first pet, and your mother's maiden name."", ""Yep."", ""What other questions would you like to use? You'll need two options."", ""#Uh I'm bad at thinking of stuff on the spot. Do you have suggestions I can just pick from?"", ""Yes, you could go with favorite teacher, or name of your high school, or your childhood best friend."", ""Huh. Let's go with favorite teacher and childhood friend."", ""That sounds good. What's the answer to your favorite teacher?"", ""Professor Khatri."", ""Can you spell that for me?"", ""Yep. It's k. h. a. t. r. i."", ""Thank you. And your childhood best friend?"", ""Amanda."", ""Alright."", ""#Uh do you need a last name? For that one?"", ""No, no the first name's fine. I've made those changes for you, so your security questions are now updated."", ""Wonderful, thank you."", ""Not a problem, ma'am. Now let's update your payment preference."", ""Great, o- okay."", ""Right now you are using your credit card."", ""Yep."", ""The card ending in five six two four?"", ""That's the one."", ""Okay. I've now removed that card from your account."", ""Thank you."", ""Sure. So you can either add a new credit card or use your bank account."", ""How does that work?"", ""#Uh using your bank account?"", ""Yeah."", ""You'd just give us your account number and bank routing number and we'd pull your payments directly from your bank."", ""Oh, okay. Let's go with that."", ""Alright then. Can I get your account number?"", ""#Uh you know what? I don't actually know it. No idea. ."", ""Hm. We'll definitely need that. Do you have any checks handy, or can you look it up online?"", ""Sure, I can find a check I think. Give me a couple minutes. Sorry!"", ""Not a problem."", ""Okay I found it!"", ""Perfect. I'm ready, go ahead."", ""Okay the number is. Wait, my checking account right?"", ""Yes ma'am."", ""Okay, so it's five three one oh. #Uh oh eight one one seven. Two nine six two."", ""#Uh that was five three one zero, zero eight."", ""Wait no, just one zero. Five three one oh eight."", ""Oh okay, got it. Five three one zero, eight one one seven, two nine six two."", ""That's right."", ""And what is your bank's routing number?"", ""That's the nine number thing?"", ""Yes."", ""Two three six, eight four nine, nine seven seven."", ""Thank you for that information, ma'am."", ""Sure."", ""Alright, I've updated your payment preference. A confirmation email about these changes will be sent shortly."", ""O- okay."", ""Just to confirm, ma'am, is your email still rockingsweetcaroline at threemail dot com?"", ""Wow, no, I didn't know it had that one. I haven't used it in a long time. Can I change it?"", ""Yes, of course."", ""#Ah okay, my email is actually csmithers at youmail dot com now."", ""Alright, Miss Smithers, I made that change for you."", ""Great, thanks so much. Now I know why I never get emailed payment confirmations!"", ""That would likely be the reason, yeah. You should get statements and confirmations through email."", ""That'll be more convenient than getting them in the mail."", ""#Ah I can change that for you, too. Switch you to email notifications only."", ""Yes, do that please. Now that you have the right email address."", ""Alright, I've done that for you, and the email about your other account changes should be arriving soon."", ""Okay, thank you. #Uh."", ""Yes ma'am?"", ""With the bank account change, will my payment date remain the same?"", ""Yes ma'am, it's still the tenth of each month."", ""Oh okay. And do the payments process quicker or slower with a checking account than the credit card?"", ""It should be a little faster, actually, since we're pulling the payment directly from your account."", ""That's good, that'll be more convenient than waiting for it to show up on my statement."", ""Exactly."", ""Okay, well I think that's it today."", ""Alright, Miss Smithers, you don't need help with anything else, then?"", ""No, sir. I appreciate your help."", ""No problem, ma'am. Thanks for your call. You have a nice day!"", ""Thank you, bye!"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdatePaymentPreference"", ""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
297,"{""dialogue_id"": ""297"", ""turns"": {""turn_id"": [""insurance_297_000"", ""insurance_297_001"", ""insurance_297_002"", ""insurance_297_003"", ""insurance_297_004"", ""insurance_297_005"", ""insurance_297_006"", ""insurance_297_007"", ""insurance_297_008"", ""insurance_297_009"", ""insurance_297_010"", ""insurance_297_011"", ""insurance_297_012"", ""insurance_297_013"", ""insurance_297_014"", ""insurance_297_015"", ""insurance_297_016"", ""insurance_297_017"", ""insurance_297_018"", ""insurance_297_019"", ""insurance_297_020"", ""insurance_297_021"", ""insurance_297_022"", ""insurance_297_023"", ""insurance_297_024"", ""insurance_297_025"", ""insurance_297_026"", ""insurance_297_027"", ""insurance_297_028"", ""insurance_297_029"", ""insurance_297_030"", ""insurance_297_031"", ""insurance_297_032"", ""insurance_297_033"", ""insurance_297_034"", ""insurance_297_035"", ""insurance_297_036"", ""insurance_297_037"", ""insurance_297_038"", ""insurance_297_039"", ""insurance_297_040"", ""insurance_297_041"", ""insurance_297_042"", ""insurance_297_043"", ""insurance_297_044"", ""insurance_297_045"", ""insurance_297_046"", ""insurance_297_047"", ""insurance_297_048"", ""insurance_297_049"", ""insurance_297_050"", ""insurance_297_051"", ""insurance_297_052"", ""insurance_297_053"", ""insurance_297_054"", ""insurance_297_055"", ""insurance_297_056"", ""insurance_297_057"", ""insurance_297_058"", ""insurance_297_059"", ""insurance_297_060"", ""insurance_297_061"", ""insurance_297_062"", ""insurance_297_063"", ""insurance_297_064"", ""insurance_297_065"", ""insurance_297_066"", ""insurance_297_067"", ""insurance_297_068"", ""insurance_297_069"", ""insurance_297_070"", ""insurance_297_071"", ""insurance_297_072"", ""insurance_297_073"", ""insurance_297_074"", ""insurance_297_075"", ""insurance_297_076"", ""insurance_297_077"", ""insurance_297_078"", ""insurance_297_079"", ""insurance_297_080"", ""insurance_297_081"", ""insurance_297_082"", ""insurance_297_083"", ""insurance_297_084"", ""insurance_297_085"", ""insurance_297_086"", ""insurance_297_087"", ""insurance_297_088"", ""insurance_297_089"", ""insurance_297_090"", ""insurance_297_091"", ""insurance_297_092"", ""insurance_297_093"", ""insurance_297_094"", ""insurance_297_095"", ""insurance_297_096"", ""insurance_297_097"", ""insurance_297_098"", ""insurance_297_099"", ""insurance_297_100"", ""insurance_297_101""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, this is Darien with Rivertown insurance. How may I help you?"", ""Hi there, I'm looking to save some money, so I need to change my auto insurance plan."", ""Alright, I'm happy to help with that."", ""Great, thanks."", ""First, I just need to ask you a few questions so I can pull up your account."", ""Okay."", ""What is your name and date of birth?"", ""Matt Gonzales and eleven ten nineteen ninety."", ""Thank you, sir. And what is your phone number?"", ""Oh, it's five six three eight two nine nine three seven one."", ""And can you tell me your social security number?"", ""Three two three."", ""Three two three."", ""Forty six twenty nine."", ""Four six two nine."", ""Fifteen."", ""One five. Thank you, sir."", ""Got all that?"", ""Yes sir. Now I just need you to answer a security question."", ""Okay."", ""Who was your favorite teacher?"", ""#Uh jeez, why did I pick that one? #Um mister Hawkins?"", ""Yes, that's right."", ""Whew, glad I remembered."", ""So I've pulled up your account, and I see right now you're on the Complete Auto plan."", ""Right. The expensive one."", ""And you're sure you want to change to a lower tier?"", ""I need to, unless you can give me a discount."", ""#Ah which plan were you interested in moving to?"", ""#Uh the middle tier one. I think it's called the Premium plan?"", ""Preferred Auto, okay, I can do that for you."", ""Sounds great, thanks."", ""No problem, sir."", ""How much money will this switch save me?"", ""#Ah it'll be a difference of five hundred dollar as a year."", ""Wow, that'll help me out a lot. What does that break down to monthly?"", ""#Um. One moment."", ""Okay."", ""So that'll be a premium of one hundred and sixteen dollars per month."", ""Awesome, that's much better."", ""Glad to help."", ""So what exactly are the differences in the tiers? Between Complete and the one I'm switching to?"", ""Well sir, in an accident Preferred covers medical for you and other drivers."", ""Mhm."", ""It'll also cover the repair of vehicles involved, no matter who's at fault."", ""That's pretty good. It doesn't sound like much of a downgrade."", ""Right, it's still a comprehensive plan."", ""Isn't there a third option?"", ""Yes, Basic Auto."", ""Is it cheap?"", ""It is our least expensive plan, yes. But it's essentially just liability insurance."", ""What's liability insurance?"", ""It's the required minimum in most states. In an accident it'll only cover damage to the other person or their vehicle."", ""Oh, so it doesn't really cover me or my car?"", ""Right."", ""And what all does the one I'm on now cover? Complete Auto?"", ""So Complete Auto covers what Preferred does, but also includes situations like vandalism, theft, and damage from severe weather."", ""Okay. Well that stuff is nice, too, but I really need to save the money."", ""I understand, sir."", ""Between Preferred and Basic which do you recommend?"", ""Even though you're trying to save, I would still recommend Preferred over the minimum coverage plan. It's our standard plan and you'll contiue to be provided with excellent coverage."", ""Better to be safe than sorry, huh?"", ""Exactly. You want to be completely covered in case of an accident. Preferred will do that, but cost you a little less than Complete."", ""Okay, I'm happy switching to that one then."", ""Great, I'll make that change in the system for you."", ""Thank you."", ""You're very welcome."", ""#Uh since the month's already started what happens with my next payment?"", ""Your next payment will be prorated."", ""What's that mean?"", ""You'll pay your original premium up until this change goes through, and the rest of the month will be calculated based on the new premium."", ""And how long will that take? To process this change."", ""It should take two business days."", ""It's not instant?"", ""No sir, it'll have to go through an approval process."", ""Oh okay. Can you give me an estimate for my next payment then?"", ""Sure, sir, give me one moment to calculate."", ""Okay, thanks."", ""So, mister Gonzales, your current payment is one hundred and fifty five dollars a month."", ""Right, okay."", ""Assuming your new plan is processed by the thirteenth, that'll be about sixty five dollars until then."", ""Uh-huh."", ""And then for the remainder of the month, it'll add fifty nine dollars. Bringing next month's total to one twenty four."", ""So not too much more than my new premium."", ""That's correct."", ""And the month after I'll start paying the new amount going forward?"", ""Yes sir."", ""Okay, good to know. #Uh does my payment date change or anything?"", ""No, sir."", ""And it's still an annual contract?"", ""Yes, sir, the term is still twelve months from when the change goes through."", ""Oh so it starts over?"", ""Right, it's treated like a new policy. You'll get a renewal notice in twelve months."", ""Otherwise I'm not affected?"", ""No, sir."", ""Well good, thanks for your help."", ""Of course, mister Gonzales. Is there anything else you need help with today?"", ""No. That'll be it. Appreciate your help."", ""You're welcome, sir. Thank you for your call."", ""#Uh, have a good rest of your day."", ""You too. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
298,"{""dialogue_id"": ""298"", ""turns"": {""turn_id"": [""insurance_298_000"", ""insurance_298_001"", ""insurance_298_002"", ""insurance_298_003"", ""insurance_298_004"", ""insurance_298_005"", ""insurance_298_006"", ""insurance_298_007"", ""insurance_298_008"", ""insurance_298_009"", ""insurance_298_010"", ""insurance_298_011"", ""insurance_298_012"", ""insurance_298_013"", ""insurance_298_014"", ""insurance_298_015"", ""insurance_298_016"", ""insurance_298_017"", ""insurance_298_018"", ""insurance_298_019"", ""insurance_298_020"", ""insurance_298_021"", ""insurance_298_022"", ""insurance_298_023"", ""insurance_298_024"", ""insurance_298_025"", ""insurance_298_026"", ""insurance_298_027"", ""insurance_298_028"", ""insurance_298_029"", ""insurance_298_030"", ""insurance_298_031"", ""insurance_298_032"", ""insurance_298_033"", ""insurance_298_034"", ""insurance_298_035"", ""insurance_298_036"", ""insurance_298_037"", ""insurance_298_038"", ""insurance_298_039"", ""insurance_298_040"", ""insurance_298_041"", ""insurance_298_042"", ""insurance_298_043"", ""insurance_298_044"", ""insurance_298_045"", ""insurance_298_046"", ""insurance_298_047"", ""insurance_298_048"", ""insurance_298_049"", ""insurance_298_050"", ""insurance_298_051"", ""insurance_298_052"", ""insurance_298_053"", ""insurance_298_054"", ""insurance_298_055"", ""insurance_298_056"", ""insurance_298_057"", ""insurance_298_058"", ""insurance_298_059"", ""insurance_298_060"", ""insurance_298_061"", ""insurance_298_062"", ""insurance_298_063"", ""insurance_298_064"", ""insurance_298_065"", ""insurance_298_066"", ""insurance_298_067"", ""insurance_298_068"", ""insurance_298_069"", ""insurance_298_070"", ""insurance_298_071"", ""insurance_298_072"", ""insurance_298_073""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning. Rivertown Insurance. This is Jessica. How can I help you today?"", ""Hi, Jessica."", ""Hi!"", ""I called yesterday and spoke to Dylan and he gave me an auto quote."", ""Dylan's out of the office. Would you like to leave a message for him?"", ""Yeah well no if I could, I'd like to go ahead and sign up and transfer my insurance over to you, and then I'll need to send a cancellation to my old current company."", ""I can definitely help you with that! Can I get your name and date of birth?"", ""Yeah Jason Delgado, date of birth ten seventeen nineteen seventy three."", ""Great, thanks for that! Yeah, I've got Dylan's quote for you right here. So it looks like you've got two vehicles. Is that correct?"", ""Yeah my girlfriend's Mazda and then my Silverado. Chevy Silverado."", ""And the Mazda is a."", ""Oh, yeah, sorry, it's a Mazda two, two thousand fourteen. And the Silverado's a two thousand nineteen."", ""And it looks like you've both got good driver discounts."", ""Yeah usually, I mean yeah, all the time!"", ""No worries!"", ""Yeah, we're safe!"", ""Yeah, I see two clean driving records! No tickets or anything! And it looks like the Mazda is for daily commuting and the."", ""Yeah, I take the Mazda to work, and the Silverado is for like weekends and outings and stuff."", ""Yeah, they're good for that! ."", ""Yeah, the little Mazda, it's cute and all, but it doesn't like some of those back roads. No clearance or anything. So yeah, sorry! Totally irrelevant!"", ""You're fine! I know, my son has a little Toyota and we've warned him about some of the gravel roads around here. So yeah, one commuting vehicle and one sort of weekend recreational vehicle."", ""Yeah."", ""And did Dylan talk to you about FastApp? It's sort of like our new, "", ""Oh, yeah, the tracking device?"", ""Yeah, sort of! You just download it and it tracks your."", ""Yeah, I think we- we'll pass on that. Heather, my girlfriend, Heather thought it sounded too, I dunno, too like Big Brother-y or something."", ""No worries! Yeah, it's not for everyone, and it looks like you're already safe drivers, so yeah, I'll leave that one out."", ""And so, like, when we do this, we'll need to like cancel our old policy, but like will we be covered the whole time? Or, like, will there be a gap?"", ""So when I get this policy prepared."", ""Oh, yeah, sorry! Interrupting you."", ""You're fine! When I get this finished and once payment is confirmed, I can send a notice of cancellation to your current, former company. If you've prepaid, they'll send you a refund. And there won't be a gap in coverage. I can set the cancellation date to match your first date of coverage with us."", ""Awesome!"", ""Yeah, it's pretty easy! So let me just."", ""Yeah."", ""Just check and add a few- few more details. So it looks like you were deciding on whether to get both comprehensive and."", ""Yeah, both. We decided to get both."", ""Yeah, comprehensive and collision."", ""And could I remove the, uh#, the emergency assistance?"", ""The roadside assistance?"", ""Yeah. We've, we've already got that."", ""Sure. I- I can remove that. It'll save you just a bit. Let me see what the new total will be."", ""OK, thanks!"", ""So it looks like two policies, with good driver discounts and only one car being used for a daily commute, minus the roadside assistance coverage. Did you want to pay for that monthly or."", ""No, we wanna do like six months."", ""Yeah, you save a bit more that way. So your premium will be."", ""#Uh, sorry, does it matter how we pay? Like is it more expensive to like pay online versus sending a check or something?"", ""Nope! No extra fees or surcharges or, like, anything like that."", ""Cool, thanks! 'Cause we don't have like an online profile or anything yet, so, like, I was hoping we could ju- just, like, send a check this time."", ""Yeah, that's, that's totally fine."", ""OK, cool. Thanks!"", ""So for a six-month policy, paid upfront instead of monthly installments, you- you're looking at five hundred and forty seven dollars for both cars."", ""Yeah, cool, that's, that's less than what Dylan said."", ""Yeah. He- he still had the, roadside assistance added. But that's."", ""Yeah, we've got that."", ""That's gone now, so it, it brought your premium down a bit. Just a."", ""Yeah, it was like five seventy or something."", ""Yeah, just a bit."", ""Cool, so, do I."", ""So if you want to pay by check, you can send it to us at our office. It's."", ""What's, the address?"", ""It's eight seventy two Rhododendron Street, like the flower."", ""#Uh."", ""R. h. o. d. o. d. e. n. d. r. o. n."", ""Thanks! I knew there was a- a weird H in there somewhere."", ""It's definitely a tough one! Barely fits on the sign. So, yeah, if you send that."", ""Then will the, our new coverage start?"", ""Correct! And until then you've got your old policy. It looks like I've got the name here."", ""Yeah, it's Rivertown Insurance, on, Market Street."", ""Right! Four two seven Market. And I'll have a cancellation notice ready to send to them once your payment has posted."", ""Thanks!"", ""So I'll get a temporary policy mailed, actually, emailed to you when your check clears. Is there anything else I can help you with today?"", ""Nah, I'm good. Thanks for your help!"", ""You're welcome! You have a great day."", ""Thanks! You, too.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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Rivertown Insurance. This is Michelle."", ""Hi! I've got an auto policy with you and I'd, I'd like to add my daughter."", ""I can certainly help you with that! Can I get your name and policy number?"", ""Marisa. That's M. a. r. i. s. a. Last name Baker with a B. Policy number. Hang on, lemme look it up."", ""No problem!"", ""OK, it's two three eight."", ""Two three eight."", ""four seven nine."", ""four seven nine."", ""V as in, velvet."", ""V."", ""P as in, potato Sorry, I never did learn those alpha beta words."", ""No worries!"", ""And then six two two."", ""Six two two. Got it! So right now you have our comprehensive and collision for your, Mazda."", ""Yeah, the Mazda two."", ""And you wanted to add."", ""My teenage daughter. Just- just turned seventeen and got her license."", ""Congratulations to her! That's exciting."", ""Yeah, nervous mom, though! ."", ""Yeah, I get it! My son's just starting his, his driving lessons."", ""Yeah, it's a, uh#, an interesting time!"", ""That it is! So are you just adding her as a driver, or."", ""Oh, no, we'll, we'll be adding a new, well, I mean, a used, but new to her. Another- another vehicle."", ""OK, so an additional driver and an additional car."", ""Yeah. Yeah."", ""OK. So we do offer good student discounts based on grades."", ""She's- she's a good kid. I mean a good student. Better than me, anyway. Mostly As and Bs."", ""Excellent! So the discount is available if she has a three point zero grade point average."", ""Hang on. Let me just- let me write this down. Three point zero. OK, I'll have to grab her latest report card."", ""Yeah, we will need a copy of it! ."", ""And I heard about, or I think I saw an ad about a speed monitor."", ""Yeah, our Fast App. It's."", ""How does that work?"", ""So it's an app that she would have to download."", ""Yeah, well, I I'm sure she knows how to do that! ."", ""The tech generation! Yeah, they- they know all the cool apps. So she downloads it, and then she only, she just needs to have her phone in the car. Not touching it, of course, it just- it just needs to be in the car."", ""Yeah, we've already had a talk about phones in cars."", ""Yeah, so no touching the phone. It's just there, and the app automatically tracks her speed."", ""Yeah, I think we're gonna want that. Or I'm gonna want it."", ""And actually."", ""Yeah?"", ""There's a new feature that's rolling out within the next few days that would send an alert if she does touch it. The phone."", ""Nice!"", ""Yeah, it's pretty cool. I got to help pilot it. Just sat in my car touching my phone and my husband was on our online dashboard and it just kept, like, flashing at him and sending warning messages."", ""Niiiice! ."", ""Yeah, it's- it'll be a cool little tool."", ""Yeah, Vanessa will love it!"", ""Vanessa. Is that your."", ""Yeah, my daugher. But yeah, uh, I think I'd like to- When will that be, available?"", ""Let's see. Today is Wednesday."", ""Tuesday."", ""Only Tuesday? OK yeah, it's- it's that kind of week. So today is Tuesday the twenty-first. The app should be up and running, if apps can get up and run, by the twenty-seventh."", ""OK, so I think we'll."", ""So I can get started getting you some numbers."", ""Yeah, that's great, thanks."", ""In fact, I've got some here already. Just a few more questions for you."", ""Sure."", ""What kind of car will Vanessa be driving, and about how often? Like regularly to school, or just on weekends, or."", ""So we're looking at a an older model, a two thousand ten Honda Accord."", ""Oh, a nice car!"", ""Yeah, yeah. Totally reliable. And we're within walking distance to school, so."", ""No daily driving?"", ""No, but, you know, she's gonna want to, you know, show her friends and pull into the the parking lot, so yeah, some- Some school driving."", ""OK, so for now I'll put limited daily driving, like under five miles a day. And then weekends?"", ""Yeah, probably more on weekends. Some of her friends have cars, but not all, so yeah, she'll wanna, you know, be the driver."", ""Of course! So with, let's say infrequent driving- even with some weekend driving, it's still infrequent. Plus the good grades discount, or I mean minus the good grades discount. Or, with the discount."", ""Yeah, yeah!"", ""I'm glad you understand me! And then the Fast App. So there's no fee for it, and as long as she's within the speed limit there's a discount."", ""And a penalty if she exceeds, if she speeds?"", ""No penalty, but she loses the discount for that month."", ""OK, got it."", ""So your six-month premium right now is three hundred and two dollars."", ""Yeah. Yeah."", ""The premium with you and Vanessa, for the same coverage on both cars, would be nine hundred and twelve dollars."", ""Whoa! That kid's expensive!"", ""Yeah, that's the teenage factor."", ""Yeah, yeah, sure. I mean, I get it and I was expecting it. But ouch!"", ""So I can go ahead and email you a copy of the policy. I will still need to verify her grades."", ""Yeah, yeah. Thanks. Do you have my email in your system?"", ""Let's see. Yeah, it's in here somewhere, but could you."", ""Yeah, it's marisa baker at gmail dot com."", ""Marisa baker at gmail dot com. Got it! And are you already set up on our online portal?"", ""Yeah, yeah."", ""OK, so I can send this provisional copy to you. And I can set it to start coverage as early as you."", ""Could it be from next Monday?"", ""Yeah, that works. You can pay upfront or in monthly installments, online or by."", ""Oh, online. Much easier."", ""Yeah, I haven't written a check in, I don't know, several months!"", ""Yeah, yeah, I know!"", ""OK, so I will get this sent to you. Just keep in mind that it could fluctuate based on grades and speed. So right now you've got the discounts."", ""Yeah, and I'll make sure she keeps them! ."", ""And congratulations to Vanessa! Is there anything else I can help you with today?"", ""No, no. I'm good. Thank you so much!"", ""You're very welcome! Have a great day!"", ""Thanks, you too!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
300,"{""dialogue_id"": ""300"", ""turns"": {""turn_id"": [""insurance_300_000"", ""insurance_300_001"", ""insurance_300_002"", ""insurance_300_003"", ""insurance_300_004"", ""insurance_300_005"", ""insurance_300_006"", ""insurance_300_007"", ""insurance_300_008"", ""insurance_300_009"", ""insurance_300_010"", ""insurance_300_011"", ""insurance_300_012"", ""insurance_300_013"", ""insurance_300_014"", ""insurance_300_015"", ""insurance_300_016"", ""insurance_300_017"", ""insurance_300_018"", ""insurance_300_019"", ""insurance_300_020"", ""insurance_300_021"", ""insurance_300_022"", ""insurance_300_023"", ""insurance_300_024"", ""insurance_300_025"", ""insurance_300_026"", ""insurance_300_027"", ""insurance_300_028"", ""insurance_300_029"", ""insurance_300_030"", ""insurance_300_031"", ""insurance_300_032"", ""insurance_300_033"", ""insurance_300_034"", ""insurance_300_035"", ""insurance_300_036"", ""insurance_300_037"", ""insurance_300_038"", ""insurance_300_039"", ""insurance_300_040"", ""insurance_300_041"", ""insurance_300_042"", ""insurance_300_043"", ""insurance_300_044"", ""insurance_300_045"", ""insurance_300_046"", ""insurance_300_047"", ""insurance_300_048"", ""insurance_300_049"", ""insurance_300_050"", ""insurance_300_051"", ""insurance_300_052"", ""insurance_300_053"", ""insurance_300_054"", ""insurance_300_055"", ""insurance_300_056"", ""insurance_300_057"", ""insurance_300_058"", ""insurance_300_059"", ""insurance_300_060"", ""insurance_300_061"", ""insurance_300_062"", ""insurance_300_063"", ""insurance_300_064"", ""insurance_300_065"", ""insurance_300_066"", ""insurance_300_067"", ""insurance_300_068"", ""insurance_300_069"", ""insurance_300_070"", ""insurance_300_071"", ""insurance_300_072"", ""insurance_300_073"", ""insurance_300_074"", ""insurance_300_075"", ""insurance_300_076"", ""insurance_300_077"", ""insurance_300_078"", ""insurance_300_079"", ""insurance_300_080"", ""insurance_300_081"", ""insurance_300_082"", ""insurance_300_083"", ""insurance_300_084"", ""insurance_300_085"", ""insurance_300_086"", ""insurance_300_087"", ""insurance_300_088"", ""insurance_300_089"", ""insurance_300_090"", ""insurance_300_091"", ""insurance_300_092"", ""insurance_300_093""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning. Rivertown Insurance. This is Jessica. How can I help you today?"", ""Hi, Jessica. I have a policy with you. #Uh, an auto policy, and I just got a new car. I mean, a used car, but new- new to me."", ""Congratulations! Can I get your policy number?"", ""Yeah, it's four five eight."", ""Four five eight."", ""Q as in q-tip."", ""Q."", ""nine seven three two."", ""nine seven three two."", ""A as in apple, C as in car, and then the number three."", ""A, C, three. Great, thanks! And can I just confirm your full name and your date of birth?"", ""Yeah, Samuel Boardman. That's B as in, board. O. a. r. d. m. a. n. And birth date is, today, actually."", ""Happy birthday!"", ""Thanks! Yeah, today, August second, nineteen seventy two."", ""Got it, thanks! Was the car a birthday present?"", ""#Uh, oh, no, no! It was just, time for an upgrade."", ""I get it! So."", ""It's a, twenty eighteen Subaru Outback."", ""Oh, nice! Good for toting gear."", ""Yeah, my stuff, my camping stuff didn't really fit before and I just kept getting more."", ""So this is replacing your Mazda two."", ""Yeah, yeah. Good little car, but I have too much stuff! ."", ""OK, so the Mazda was a "", ""Twenty eleven."", ""Great, thanks! OK, I've just got a few questions and then I'll be able to update your policy."", ""Thanks! And can I do the registration- the updated registration with you? Can I "", ""Oh, you'll have to do that through the department of motor vehicles. Sorry! That's the one thing that I can't do from my end."", ""No worries! Just hoping to skip the d. m. v. lines! ."", ""Understood completely! But it's, you can do it online and then it should only take like three or four days and then they just mail you your new card- your new registration card."", ""Sweet! That'll save some time."", ""Definitely!"", ""And frustration! ."", ""That, too! So your Outback- it looks like the twenty eighteen model has dual airbags."", ""Yep. Yeah, it does."", ""Excellent! That does help lower your premium."", ""And it's got blind spot monitoring to help reverse and park."", ""Unfortunately, that one doesn't help the premium."", ""Really? Why not?"", ""It, in case of an accident, it can actually cost more to repair because of all of the sensors."", ""Oh, man! #Uh, sorry, I guess I get it. Yeah, I'm- I'm not mad or anything."", ""No worries! I know, we want the latest technology, and it does help, but with this particular one it can actually increase costs."", ""An unintended consequence."", ""Exactly! And since this is a newer model and a well, a newer car and a different model, I should say."", ""Yeah, a higher rate."", ""For more coverage. Yeah, the rate will increase."", ""OK, yeah, I- I know."", ""And will you still be driving it daily?"", ""Oh, yeah. I mean, to work and stuff and then also on weekends."", ""On adventures!"", ""Totally! We'll go places the Mazda couldn't go!"", ""OK, so that part, that aspect isn't changing."", ""No, no. It'll- it's still gonna be for daily driving."", ""OK, OK."", ""And, I was wondering about "", ""Yes?"", ""Could you tell me about your, like, speed tracking? Like how it works and stuff?"", ""Our Fast App?"", ""Yeah, yeah."", ""Absolutely! It's a app that you download. And what it does is, all you have to do is have your phone in the car with you. Not touching it, of course!"", ""Of course! ."", ""So like secure in a holder or backpack or wherever. It just has to be in the vehicle. It senses your location, like what road you're on, gets information on the speed limit for that particular road, and then monitors your speed."", ""OK, OK. So if I don't speed, then "", ""So as long as you're within the legal speed limit, oh, and I should add that the phone does sense, or know when there is, like, road construction or something and there's a reduced speed. But as long as you're within the limit, you get a reduced premium."", ""OK, And if I speed? Do I get, like, penalized or something? Like, do my rates go up?"", ""If you speed, then you lose the discount for six months."", ""OK. And does it affect let's say I get a ticket."", ""It can't help with that."", ""So I'd still, like, get a ticket."", ""Yes. So any moving violations you'd still be responsible for, in terms of the payment and the points on your driving record."", ""And then also the premium increase."", ""Yes, you'd have that, too."", ""OK. So, I do think I want to add that to my coverage. I mean, my policy."", ""Excellent! Let me just get that in here. OK, so your current policy is three hundred and nineteen dollars. That's based on six months, paying upfront for six months."", ""Yeah, I'd still like to do that."", ""So the new policy, with the extra coverage- still keeping the comprehensive and collision."", ""Yeah, yeah, still the same types of coverage."", ""So the same coverage on a Subaru Outback, twenty eighteen, with the Fast App."", ""And the airbags."", ""Yep, that's included! So the six-month premium would be four hundred twenty eight."", ""And if I lose the speeding, or not speeding discount?"", ""Then it would increase to four hundred ninety two. And then after six months it'd return to four twenty eight if you keep the app."", ""OK. So when does it go into effect? Can I start it, like, today?"", ""I can start the policy immediately if you'd like."", ""Yeah, could you? That'd be great!"", ""And I'll get the new policy emailed to you. You'll need to have a copy of it, or basically proof of insurance to finish the registration."", ""OK, yeah. Thanks! I'll sort that out online."", ""It really is pretty simple! Suprisingly straightforward."", ""Whoa! ."", ""Yeah, really! So I can post the policy to your online portal and also email it to you directly."", ""Great, thanks! #Uh email is S dot Boardman at gmail dot com."", ""Thanks! I'll get this sent to you right away. Is there anything else that I can help you with today?"", ""#Uh, no. No, thanks. Thanks for your help!"", ""You're welcome! You have a great day now."", ""Thanks, you too!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
301,"{""dialogue_id"": ""301"", ""turns"": {""turn_id"": [""insurance_301_000"", ""insurance_301_001"", ""insurance_301_002"", ""insurance_301_003"", ""insurance_301_004"", ""insurance_301_005"", ""insurance_301_006"", ""insurance_301_007"", ""insurance_301_008"", ""insurance_301_009"", ""insurance_301_010"", ""insurance_301_011"", ""insurance_301_012"", ""insurance_301_013"", ""insurance_301_014"", ""insurance_301_015"", ""insurance_301_016"", ""insurance_301_017"", ""insurance_301_018"", ""insurance_301_019"", ""insurance_301_020"", ""insurance_301_021"", ""insurance_301_022"", ""insurance_301_023"", ""insurance_301_024"", ""insurance_301_025"", ""insurance_301_026"", ""insurance_301_027"", ""insurance_301_028"", ""insurance_301_029"", ""insurance_301_030"", ""insurance_301_031"", ""insurance_301_032"", ""insurance_301_033"", ""insurance_301_034"", ""insurance_301_035"", ""insurance_301_036"", ""insurance_301_037"", ""insurance_301_038"", ""insurance_301_039"", ""insurance_301_040"", ""insurance_301_041"", ""insurance_301_042"", ""insurance_301_043"", ""insurance_301_044"", ""insurance_301_045"", ""insurance_301_046"", ""insurance_301_047"", ""insurance_301_048"", ""insurance_301_049"", ""insurance_301_050"", ""insurance_301_051"", ""insurance_301_052"", ""insurance_301_053"", ""insurance_301_054"", ""insurance_301_055"", ""insurance_301_056"", ""insurance_301_057"", ""insurance_301_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance. My name is Agnes. How can I help you?"", ""Sorry I didn't get your name."", ""My name is Agnes."", ""Hi Agnes, my name is Rob."", ""Thank you for calling Rob, how can I be of assistance?"", ""I would like to get a life quote."", ""Sure thing, I can help you with that."", ""Hmm okay. I'm gonna need a full breakdown."", ""Gotcha. we've got the term life insurance, whole life insurance and universal life insurance. the term life insurance is one of the most affordable types of life insurance you can buy. it provides coverage for a specific period of time or term. For example, five to ten years or to a specific age, let's say eighty. But once that term ends, so does your coverage. So that means, your loved ones won't receive a payment from your policy should you pass after the term ends."", ""And how much for the term life insurance?"", ""The term life insurance goes for three-hundred dollars annually."", ""Okay noted."", ""next we got the whole life insurance."", ""Okay."", ""If you opt for the whole life insurance, this protects you for your entire lifetime."", ""Sounds a lot better that the term life "", ""Yeah, this is gonna give you the confidence to know that the people you love are protected right now and even later when you do pass on."", ""Great."", ""Not only will it pay a benefit when you're no longer here, it also has benefits you can use while you're living because it builds a cash value over time."", ""Great. For how much?"", ""Eighteen hundred dollars annually."", ""hmm sounds good."", ""yeah some of the benefits include guaranteed growth over time. Growth is tax-deferred and it can be used for anything at anytime so this gives you a safety net if you unexpectedly need access to funds."", ""Great. And the universal life insurance?"", ""Right. The universal life policy just like the whole life policy, lets you build cash value. And also offers flexible premium payments, death benefits and schedules to fit your life and your budget. All while protecting your family with great coverage."", ""so what's the difference between the whole life insurance and universal life insurance? "", ""With the universal life policy, you have the flexibilty to change the amount of life insurance protection you want and also the ability to- to control the amount and frequency of your payments."", ""Hmm and this goes for how much?"", ""The universal life policy goes for twelve hundred annually."", ""how soon can I make a payment?"", ""I'm gonna set you up right away. What life policy coverage will you be opting for?"", ""Whole life."", ""Great choice. May I have your first name and last name, sir?"", ""Robert Talman"", ""Talman as in t. a. l. m. a. n.?"", ""Right."", ""Next we are gonna need your birth date."", ""okay. My date is January the fifth, nineteen sixty nine."", ""January fifth, nineteen sixty nine. Gotcha, just a moment please."", ""Take your time."", ""Where are you originally from?"", ""Baltimore, Maryland."", ""Next we're gonna need your sex, height and weight."", ""sex is male. I'm six two and I weight two hundred and ten pounds."", ""two hundred and ten pounds. Got it."", ""Have you got any preexisting medical conditions?"", ""been diagnosed with osteoarthritis sometime last year however I exercise regularly so I'm perfectly fine as we speak."", ""Got it."", ""Kindly provide your e-mail address so the quote gets forwarded."", ""Oh okay. That'll be Robert dot Talman at gmail dot com."", ""Robert Talman at gmail dot com."", ""Perfect. How soon will I get the mail?"", ""You will receive a mail shortly containing the quote and full details on the whole life insurance policy. Would that be all sir?"", ""That'll be all for now. If I've got any questions I'll call right back or send a mail."", ""Perfect. Thank you so much for choosing Rivertown Insurance."", ""It's a pleasure."", ""Do have a great day ahead of you."", ""Thanks, you too. Bye."", ""Bye Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
302,"{""dialogue_id"": ""302"", ""turns"": {""turn_id"": [""insurance_302_000"", ""insurance_302_001"", ""insurance_302_002"", ""insurance_302_003"", ""insurance_302_004"", ""insurance_302_005"", ""insurance_302_006"", ""insurance_302_007"", ""insurance_302_008"", ""insurance_302_009"", ""insurance_302_010"", ""insurance_302_011"", ""insurance_302_012"", ""insurance_302_013"", ""insurance_302_014"", ""insurance_302_015"", ""insurance_302_016"", ""insurance_302_017"", ""insurance_302_018"", ""insurance_302_019"", ""insurance_302_020"", ""insurance_302_021"", ""insurance_302_022"", ""insurance_302_023"", ""insurance_302_024"", ""insurance_302_025"", ""insurance_302_026"", ""insurance_302_027"", ""insurance_302_028"", ""insurance_302_029"", ""insurance_302_030"", ""insurance_302_031"", ""insurance_302_032"", ""insurance_302_033"", ""insurance_302_034"", ""insurance_302_035"", ""insurance_302_036"", ""insurance_302_037"", ""insurance_302_038"", ""insurance_302_039"", ""insurance_302_040"", ""insurance_302_041"", ""insurance_302_042"", ""insurance_302_043"", ""insurance_302_044"", ""insurance_302_045"", ""insurance_302_046"", ""insurance_302_047"", ""insurance_302_048"", ""insurance_302_049"", ""insurance_302_050"", ""insurance_302_051"", ""insurance_302_052"", ""insurance_302_053"", ""insurance_302_054"", ""insurance_302_055"", ""insurance_302_056"", ""insurance_302_057"", ""insurance_302_058"", ""insurance_302_059"", ""insurance_302_060"", ""insurance_302_061"", ""insurance_302_062"", ""insurance_302_063"", ""insurance_302_064"", ""insurance_302_065"", ""insurance_302_066"", ""insurance_302_067"", ""insurance_302_068"", ""insurance_302_069"", ""insurance_302_070"", ""insurance_302_071"", ""insurance_302_072"", ""insurance_302_073"", ""insurance_302_074"", ""insurance_302_075"", ""insurance_302_076"", ""insurance_302_077"", ""insurance_302_078"", ""insurance_302_079"", ""insurance_302_080"", ""insurance_302_081"", ""insurance_302_082"", ""insurance_302_083"", ""insurance_302_084""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance. This is Marisol."", ""Hi, Mar- Marisol. My name's Jacob Jefferson and I- I was ju- just in an accident."", ""Oh, I'm so-."", ""We- we're all OK but."", ""Do you need medical."", ""Yeah, no, sorry. We- we're OK, it's ju-."", ""Let's take a moment. Is there somewhere where you can sit down?"", ""Yeah, I mean I no, I need to keep moving. Stand- walking. Just, you know, nervous energy."", ""OK, sure. So can you tell me about it when you're ready? And can you tell me your email so I can look you up?"", ""Yeah, Sorry, I'm- I'm kind of out if it. I mean, I'm OK, we're OK, but, yeah. Email is j dot jefferson at gmail dot com."", ""No need to apologize, mister Jefferson. And just a second. Yeah, I've got your policy right here."", ""Yeah, yeah, thanks. #Uh, so we, my family, we were bringing our cat home from the vet."", ""Uh huh, OK."", ""And, man, my kid's, like, bawling. The cat's, OK. She was in her cage and it looks like she's OK, but yeah, my kid's bawling and the cat is probably pretty pissed. ."", ""Oh, I am so, so sorry."", ""Yeah, so, we pulled out of the parking lot and this car, this pick-up, it's still here, the driver is being responsible and working with us and taking responsibility."", ""That's good to hear."", ""Yeah, she's a young kid, but she's yeah, she's here and we've exchanged information. So she ju- just I guess didn't see us or something. We pulled out of the lot and were at the stop sign and she just rear-ended us there, at the stop sign."", ""OK. And nobody's hurt? Everyone's OK?"", ""Yeah, yeah, I think we're all fine. There's, like, nobody called nine one one or anything. We're just."", ""OK, "", ""Yeah, shaken up. hang- hang on. I think my wife is on the phone to the vet. Just maybe to see if we need to bring the cat back just to check. She, her cage was in the back seat."", ""Oh no! I hope she's OK. Our fur babies are."", ""Yeah, she's yeah, OK, I think. We owe her, some extra treats."", ""That'll do it! And do you know if your car is drivable?"", ""Well, yeah, I mean we, I think so. We drove it through the intersection and pulled over. But the door, the hatchback."", ""This is your Mazda two?"", ""Yeah, it won't close in the back and it's kind of almost like folded or something. We've my wife has taken some photos."", ""OK. And you say you've exchanged info with."", ""With the kid? The other driver? Yeah, yeah. She seems to she's being responsible. Poor kid looks kinda shaken up, too. But yeah."", ""OK, OK, let's- let's get you taken care of."", ""Yeah, uh, thanks. Oh, it- it looks like my wife is just carrying the cat right back to the vet. We're we're still just across the street."", ""Oh, poor kitty! Yeah, she gets treats and snuggles."", ""Yeah! ."", ""OK. So you've got some service options available. You're covered for towing and up to two weeks of a rental car."", ""OK, so what do I need to."", ""So first, we make sure the humans and the kitty are OK."", ""Yeah, yeah! I know, I mean, yeah, this kinda sucks, but you know, priorities. Yeah, yeah, we're good."", ""Yeah, so we check on that first! And then for your car. So if it's drivable you can take it."", ""Yeah, yeah, I'll see how it does. I mean I don't wanna be, you know, driving down the street with the hatchback open."", ""Yeah, sure, sure. So you are covered for towing. I can send you, text you the numbers of some local tow trucks."", ""Uh,, yeah, could you? Thanks!"", ""Sure! So let's get you towed. And it looks like there are three or four garages within just a few miles of you."", ""Yeah, there's Tony's and some more."", ""OK, so if you have a favorite or a, well, you'd be covered at any of them. And you can you're covered for a rental car, so "", ""Yeah, glad I added that particular coverage! ."", ""Yeah, you never know when you're going to need it! I mean it's always sad to have to."", ""Yeah, yeah, but good to have!"", ""Yeah, definitely! So a lot of garages will have their own vans, shuttles to take people home, but "", ""So could we get a shuttle to the car- the rental car lot? And then we get the car from there?"", ""Yep!"", ""Cool, cool."", ""So we can get you a mid-sized sedan, a bit larger than your Mazda, from Lartz Rentals. And you've got, up to two weeks."", ""That sounds so- You know what? Just- thank you so much for talking me through this."", ""No problem, mister Jefferson! You know, we always hope not to have these things happen but we know they do, and then we just make sure to make things better for you."", ""Yeah, thanks. Thank you!"", ""You're welcome! So I'm just- hang on- just now ordering you a car from the lot on Deal Street."", ""Yeah, yeah, I know it."", ""OK, so I've- I've got a claim opened for you now. You just check on your kitty and your family and then I'll send you some numbers for trucks, tow trucks."", ""OK, cool, thanks."", ""And, just- They should bill us directly so you shouldn't have to "", ""OK, OK, that's good."", ""But sometimes, some companies work differently, so if they do want to bill you."", ""#Uh I guess we could cover it up front if we need to. And then would we add that to a claim? Or send somehow send you the bill?"", ""Right, you would just go ahead and send the bill, send it here, to us, and we'd reimburse you the full amount."", ""OK, got it."", ""Yeah, but like I said, a lot of times they just send the bill straight to us. And Lartz, your rental car, I've sorted that, so you shouldn't even see a bill for it."", ""Oh, thank you so much! Oh, here's- it looks like my wife's-."", ""Is she back with the kitty?"", ""#Uh, she's back, but no- no kitty. Hang on- Oh, she just left the cat there and we'll pick her up later. So, we don't have to put her in a tow truck and take her to a garage and stuff."", ""I bet she appreciates that! Even if she doesn't show it. And I'm sure she- she'll be glad to get back home."", ""Yeah, yeah! And then treats and more treats and her special favorite fish dinner."", ""Awww! Yeah , she deserves that! OK, so it looks like we've got a plan to."", ""To get us home!"", ""Yep! So I'll- I'll go ahead and send you some phone numbers. I've got a few here. My personal recommendation is the first one, Rapid Rivers Towing. We've worked with them several times."", ""Yeah, yeah, I well I mean I know the name."", ""And remember you're covered, so if you do get a bill just go ahead and send it to me. But towing and rental are covered."", ""Yeah, thanks."", ""And then we'll get your Mazda fixed. And I am so glad that you're all OK, humans and kitty."", ""Yeah, yeah! Me too. Thank you so much."", ""No problem! And if you need anything or have any other questions, I'm here until six and then checking my email in the evening, so I'm here if you need anything."", ""Thank you so much, Marisol!"", ""You're very welcome! Take care of yourself and your family and we'll talk again!"", ""Thanks! Bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
303,"{""dialogue_id"": ""303"", ""turns"": {""turn_id"": [""insurance_303_000"", ""insurance_303_001"", ""insurance_303_002"", ""insurance_303_003"", ""insurance_303_004"", ""insurance_303_005"", ""insurance_303_006"", ""insurance_303_007"", ""insurance_303_008"", ""insurance_303_009"", ""insurance_303_010"", ""insurance_303_011"", ""insurance_303_012"", ""insurance_303_013"", ""insurance_303_014"", ""insurance_303_015"", ""insurance_303_016"", ""insurance_303_017"", ""insurance_303_018"", ""insurance_303_019"", ""insurance_303_020"", ""insurance_303_021"", ""insurance_303_022"", ""insurance_303_023"", ""insurance_303_024"", ""insurance_303_025"", ""insurance_303_026"", ""insurance_303_027"", ""insurance_303_028"", ""insurance_303_029"", ""insurance_303_030"", ""insurance_303_031"", ""insurance_303_032"", ""insurance_303_033"", ""insurance_303_034"", ""insurance_303_035"", ""insurance_303_036"", ""insurance_303_037"", ""insurance_303_038"", ""insurance_303_039"", ""insurance_303_040"", ""insurance_303_041"", ""insurance_303_042"", ""insurance_303_043"", ""insurance_303_044"", ""insurance_303_045"", ""insurance_303_046"", ""insurance_303_047"", ""insurance_303_048"", ""insurance_303_049"", ""insurance_303_050"", ""insurance_303_051"", ""insurance_303_052"", ""insurance_303_053"", ""insurance_303_054"", ""insurance_303_055"", ""insurance_303_056"", ""insurance_303_057"", ""insurance_303_058"", ""insurance_303_059"", ""insurance_303_060"", ""insurance_303_061"", ""insurance_303_062"", ""insurance_303_063"", ""insurance_303_064"", ""insurance_303_065"", ""insurance_303_066"", ""insurance_303_067"", ""insurance_303_068"", ""insurance_303_069"", ""insurance_303_070"", ""insurance_303_071"", ""insurance_303_072"", ""insurance_303_073"", ""insurance_303_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning. Rivertown Insurance. This is Jessica. How can I help you today?"", ""Hi, Jessica! This is Gabi Miranda calling back about, pet insurance."", ""Oh, of course! And how is Pookie?"", ""Well, actually it's Pookie and Nom Nom now."", ""Pookie and Nom Nom! ."", ""Yeah, I- I don't even- Yeah, so someone named their cat Nom Nom. I wouldn't, choose it, but - so yeah, I went to get Pookie, and I guess someone had just turned in this- this, seventeen year old guy."", ""Oh, Nom Nom!"", ""Yeah, yeah. And I guess Pookie just, she-."", ""She took to him?"", ""Yeah! It's, I dunno, so it's like she thinks he's her grandpa or something, she kinda like, sits at his feet- his paws, and like stares at him. Like, gazes. And, I mean, I couldn't just leave him there, you know?"", ""Oh, I love it! No, you had to take Nom Nom too! So are we covering Pookie and Nom Nom now?"", ""Yeah, yeah! That's what I wanted- or yeah. And I yeah, so Nom Nom. He's, like, so old that I don't want to, I dunno, confuse him by changing his name!"", ""Oh, yeah, no. He's Nom Nom!"", ""So yeah, I mean, he's old, but the, vet- I've already, like, taken them both in- She said he was in perfect health."", ""Oh, excellent!"", ""Yeah, I mean, perfect health for an old guy! Just, aches and pains!"", ""Yep, it happens to everyone!"", ""Yeah, kitties and humans!"", ""Definitely! So did you have a chance to look through the materials."", ""Yeah, yeah, thanks! And I wanted to know if I, like, for example, got the basic, could I maybe add on just the wellness checks? Are there, like, individual pieces, uh, like services that I could add?"", ""OK, so it sounds like that would be a a sort of, let's say, an a la carte sort of thing. So unfortunately we don't do that."", ""OK."", ""But you could- I mean you wouldn't have to choose the same policy for both cats."", ""So, like, the basic for one and the other, the #preferred for the other?"", ""Exactly!"", ""OK, so I've got, I mean, yeah, they're healthy, no pre-existing conditions. I've got some medical files, some documents. Should I send you those? Would you need to see them?"", ""Yeah, so you could upload them into your portal."", ""OK, yeah. So they're free- they, no pre-existing conditions. They're healthy kitties!"", ""Excellent! So yeah, you can upload those. Did you know which policy you wanted for them?"", ""Yeah, you know what? I think- I mean, they're my little feline family. I wanna do- I'm gonna do the preferred for both."", ""Perfect! What a wonderful family!"", ""Yeah, it tripled overnight!"", ""How sweet! OK, so I'll get those policies drafted here. Just a second. I've just got to-."", ""Do you need, my email or anything to get my file?"", ""Oh, no, I- I actually had it open! I was just checking to make sure that I had ticked the box for the, bundling discount."", ""Oh, cool! Yeah, I was gonna ask about that. About, like, when it starts and, I mean, especially with the car since I've prepaid it."", ""Oh, of course! So it looks like you're good through, November fourth, so let me just- Can you hold for a second while I, uh, input some numbers?"", ""Yeah, sure!"", ""OK, so yeah, you've, basically paid the full price for the next two months, through the fourth of November. So we would issue you a refund check for five percent of your policy for sixty days. So that would be- let's see. That would be twelve dollars and eighteen cents."", ""Oh, OK, "", ""Not a whole lot, but then your next six-month payment would decrease."", ""Twelve more bucks for cat treats!"", ""Exactly! And your policies for Pookie and Nom Nom what a great name! Yeah, those would just start at the reduced rate."", ""OK, got it. So would they, like, get insurance cards? I've never even, well I guess I don't go to vets very often. I mean I guess I will now, but I've never heard them even ask about insurance."", ""Uh huh. So, yes, they would get insurance cards. Tell them to keep them in a safe place! No, seriously, yes, they will get cards, and if something does happen to them, you can always just reprint them from your portal. Your online portal."", ""OK, yeah. Cool."", ""And so it's not terribly- I'm not sure how many pet owners, or companions, I should say, are carrying insurance these days. I suppose I should, but we just- I mean, there just isn't always up-to-date statistics. So yeah, it's not super-common, so vets don't always ask. But just "", ""Show them the card?"", ""Yeah, yeah, exactly."", ""Like, at the beginning of the appointment?"", ""Yeah, I- that's what I would recommend, especially since your coverage will include any initial appointment fees."", ""OK, yeah. Makes sense. And can I also, could I, like, change coverage at some point, if it seems like, I dunno, like Pookie is super-healthy and like never needs to see the vet? Would it be, like, easy to change that?"", ""Yeah, yeah, you can- yeah, it's no problem. You could either wait until your next payment comes up or even do it, for example, in the middle of a payment period. And then we would issue a refund."", ""For the, extra amount?"", ""Yeah, exactly, for the difference in price between the preferred and the basic for that billing period."", ""More funds for cat treats!"", ""Exactly! Do you have any other questions about the policies?"", ""no, no, I think I'm good. So yeah, we're gonna go with the preferred for both of them. And can I submit my payment online? I already do that for the auto. Can I do it for the kitties too?"", ""Absolutely!"", ""Cool! Just so- it's just so much easier that way."", ""Yeah, yeah. No, I agree."", ""OK, so yeah. I'll get that sorted out. And it'll be monthly."", ""No problem! So I'll go ahead and get these policies finalized. Would you like the coverage to begin today?"", ""yeah, please."", ""OK, done! And I'll go ahead and drop them here in your portal. And I think I've got your email here. Is it Gabi Miranda at gmail dot com?"", ""Yep!"", ""Excellent! So I've posted them and I've just- there it goes. I just emailed them as well. So they are effective immediately."", ""Cool! Thank you so much!"", ""No problem! Can I do anything else for you today?"", ""#Uh, no thanks. I'm good. Thank you!"", ""You're welcome! And congratulations on your new "", ""My feline family! ."", ""Pookie and Nom Nom! Take care, Gabi, and have a great afternoon!"", ""Thanks, you too! Bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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Rivertown Insurance. This is Michelle."", ""Yeah, hi. I'm- I'm, buying, or looking for a car now and just wondered about, like, different insurance policies. Like I know there's comprehensive and the full coverage."", ""Collision."", ""Yeah, so I was wondering about the differences and if there's, like, something else I should consider."", ""I can certainly help you! So do you know what kind, what make, model, and year of car you'll be getting?"", ""#Uh, no, not yet. I mean I'm still kinda, you know, looking around and like getting recommendations and stuff. But it'll probably be a truck. A pick-up."", ""OK, no worries! I know it does take time. But it is something that will affect your insurance premium."", ""Like, would a newer truck cost more? Like that sort of thing?"", ""Yeah, yeah. So generally, yes. A newer vehicle generally- basically, the higher the value of the vehicle, the more coverage you would need because of the higher cost if anything were to happen to it."", ""OK, so yeah. I'll I mean I hope to find something this month."", ""Sure! Yeah, it does take time. So as to the comprehensive and collision."", ""Yeah, are they both, like, required? Do I need them to be legally insured?"", ""No, not-. So basically collision, just like it says, is for mainly accidents. So not just hitting another car but also something like hitting a tree. Basically, colliding with something."", ""OK, yeah."", ""And so it would get you the most kind of basic, bare-bones coverage, so you'd be legally covered. So comprehensive covers quite a bit, more."", ""So, like, theft and stuff?"", ""Yeah, yeah, exactly. Or vandalism. Or if something, like a tree, falls on your vehicle. So hitting a tree is different from a tree falling."", ""Yeah, yeah! ."", ""And it's not legally required, but you should keep in mind that if you are financing, so borrowing from a bank or something, they could require it."", ""Yeah, no, sure, yeah."", ""So that's in a nutshell, those are some of the differences. We do often bundle them together."", ""Yeah, comprehensive and collision?"", ""Yeah, you often, hear them as a package. It's really common to get both."", ""And so even if I get both, are there, like, different amounts? Like I pay more for higher coverage? Or I maybe pay less at first but then, like, I have to pay more for, like, repairs or something?"", ""Yes, exactly. The higher the premium, the amount you would pay monthly or annually, the lower the deductible, the amount that you would have to pay if something happened. And vice versa. And there are pros and cons to both."", ""OK, yeah. And could I, like, choose? Like, could I decide to have a higher premium and a lower de- deductible?"", ""Absolutely! We offer a few different plans with different overall amounts of coverage, and even within each plan there are a few options for premiums versus deductibles. I can put together some options, some different plans, and send them to you."", ""Yeah, cool, that would be great!"", ""Yeah, it's no problem! Could I get your name, your full name, and email address?"", ""Yeah, Jaxon- that's j. a. x. o. n. Pfeiffer. P. f. e. i. f. f. e. r. Email j dot pfeiffer at gmail dot com."", ""Excellent, thank you! So I'll put together some information. There are a few other features, things that could help with the premium."", ""OK, yeah, I'd, be interested."", ""So like I said, the model of car, the car itself. There are some safety features. And a lot of them are fairly standard these days."", ""Like air bags?"", ""Yep, that's the biggie. Pretty common these days, and if you do have them, if your car does have them, especially dual air bags, there are some savings."", ""Yeah, yeah. I'll make sure to- I mean, yeah, I think every car I've ever had has had them."", ""Yeah, they're pretty standard now."", ""What about, like, new technology, like those cars that show you, show you what's behind so you can reverse? Or they like beep if you get too- too close to."", ""Yeah, yeah, I've- I've had a lot of calls about those. The sensors. And unfortunately, we don't offer a discount for those."", ""Really?"", ""Yeah, yeah. I know, I just read about how effective they are, but remember that the car itself can be a factor, and stuff like that- if there is an accident, those sensors add to the cost of repair."", ""Oh, yeah, I get it. OK, well, I'm I know how to back up! ."", ""Yeah, yeah! No, there's no replacement for good driving!"", ""Yeah, yeah. No, my record is totally clean. I had like one parking ticket when I was sixt- seventeen, but then a totally clean record."", ""Excellent! Not everyone can say that! And yeah, a clean driving record, helps!"", ""Yeah, yeah. No, I- I had a good teacher. My dad. Totally strict. Like, wow. Just- I mean, I couldn't even like have a pinky out of place on the steering wheel."", ""Good job, dad! ."", ""Yeah, totally!"", ""So yeah, a clean driving record of course gets you a lower rate, a lower premium."", ""And are there any, like, good driver discounts while I'm driving? I mean, like, if I keep my record clean, are there any discounts? Like for no speeding tickets or distracted driving or anything?"", ""Excellent questions! I'm glad you asked! As a matter of fact, we do! It's called the Fast App."", ""Fast Track?"", ""No, Fast App. It's a- an application for your phone."", ""Oh, right! Got it."", ""So it works basically by tracking your speed. So you download it and just keep your phone somewhere in your car."", ""Without touching it!"", ""Exactly! It just needs to be there. It tracks your speed and also it's got a new feature, the newest version, that also tracks touching. Like if you touch your phone."", ""Yeah, dad taught me about that, too."", ""Cool, cool! Yeah, basically if the app senses that you're speeding or you've touched your phone, it sends a notification to your online portal. #Uh, which we will help you set up when you start a policy."", ""Uh huh, OK."", ""So the notification goes to the portal, so you get an online record of it, and "", ""You do, too?"", ""Yep! But as long as there aren't any- aren't any notifications, you get a discount on your premium."", ""So I would just lose the discount if there were any dings? Notifications?"", ""Yeah, yeah. Your rate goes up for six months."", ""And would that be, like, on top of whatever, like ticket or fine? Like I would get dinged by the d. m. v. and also pay more for insurance?"", ""Yeah, yeah. So unfortunately there would still be the moving violation fees, the extra points on your driving record."", ""OK, OK. #Uh, let's see. I had a a list of questions here."", ""I hope I've addressed them!"", ""#Uh, yeah, me too! I can't find the the darn thing. ."", ""Yeah, yeah! I can relate! Like grocery lists. I always leave them on the kitchen table."", ""Yeah, no, when I do that, I just I take it as a sign to just buy snacks and stuff. ."", ""I should try that! So let's see. So there's comphrensive and collision, there's the actual car itself, like it's value. There's the human factor, like how safe a driver you are. And then we have our Fast App."", ""Yeah, yeah, sounds good."", ""There is another thing to consider. If you bundle."", ""That's, like, if I have more than one kind of insurance?"", ""Yeah, exactly. So if you bundle, for example, you get a car policy and a homeowner's policy."", ""Yeah, no, I rent. I wish, I wish."", ""Yeah, I get it. Or a renter's policy or pet policy. There's a five percent discount for bundling any two of those."", ""I'm actually in a an apartment now. Could I maybe dig up my policy and give you a call?"", ""Absolutely! There's no rush. The discount would kick in as soon as you got a second policy."", ""So no need to do them at the same time?"", ""Nope, not at all."", ""So I could, like, get a policy for my truck and then look at my rental, renter's insurance later? Like maybe in a month or so?"", ""Exactly!"", ""Sweet! Sounds good."", ""So I'll get some information sent out to you. #Uh, rates, different plans, et cetera. Different options for discounts."", ""Cool, thanks!"", ""Is there anything else I can help you with today?"", ""No, no thanks. Unless, know anyone selling a pick-up? ."", ""Sorry! My neighbor actually just sold hers last week. Chevy Silverado."", ""No worries! Yeah, I'm thinking about maybe a Silverado."", ""Good luck with the truck shopping! Just go ahead and give me another call or an email if you have any other questions."", ""Cool, thanks! Have a good day."", ""Thank you! You, too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
305,"{""dialogue_id"": ""305"", ""turns"": {""turn_id"": [""insurance_305_000"", ""insurance_305_001"", ""insurance_305_002"", ""insurance_305_003"", ""insurance_305_004"", ""insurance_305_005"", ""insurance_305_006"", ""insurance_305_007"", ""insurance_305_008"", ""insurance_305_009"", ""insurance_305_010"", ""insurance_305_011"", ""insurance_305_012"", ""insurance_305_013"", ""insurance_305_014"", ""insurance_305_015"", ""insurance_305_016"", ""insurance_305_017"", ""insurance_305_018"", ""insurance_305_019"", ""insurance_305_020"", ""insurance_305_021"", ""insurance_305_022"", ""insurance_305_023"", ""insurance_305_024"", ""insurance_305_025"", ""insurance_305_026"", ""insurance_305_027"", ""insurance_305_028"", ""insurance_305_029"", ""insurance_305_030"", ""insurance_305_031"", ""insurance_305_032"", ""insurance_305_033"", ""insurance_305_034"", ""insurance_305_035"", ""insurance_305_036"", ""insurance_305_037"", ""insurance_305_038"", ""insurance_305_039"", ""insurance_305_040"", ""insurance_305_041"", ""insurance_305_042"", ""insurance_305_043"", ""insurance_305_044"", ""insurance_305_045"", ""insurance_305_046"", ""insurance_305_047"", ""insurance_305_048"", ""insurance_305_049"", ""insurance_305_050"", ""insurance_305_051"", ""insurance_305_052"", ""insurance_305_053"", ""insurance_305_054"", ""insurance_305_055"", ""insurance_305_056"", ""insurance_305_057"", ""insurance_305_058"", ""insurance_305_059"", ""insurance_305_060"", ""insurance_305_061"", ""insurance_305_062"", ""insurance_305_063"", ""insurance_305_064"", ""insurance_305_065"", ""insurance_305_066"", ""insurance_305_067"", ""insurance_305_068"", ""insurance_305_069"", ""insurance_305_070"", ""insurance_305_071"", ""insurance_305_072"", ""insurance_305_073"", ""insurance_305_074"", ""insurance_305_075"", ""insurance_305_076"", ""insurance_305_077"", ""insurance_305_078"", ""insurance_305_079"", ""insurance_305_080"", ""insurance_305_081"", ""insurance_305_082"", ""insurance_305_083"", ""insurance_305_084"", ""insurance_305_085"", ""insurance_305_086""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance. This is Marisol."", ""Hi, Marisol. This is, Jacob Jefferson calling. The- the guy with the cat. You, "", ""mister Jefferson! Your poor kitty! How is she?"", ""She's well, she got some new toys and stuff! We think she has forgiven us. And I mean, I called back when we got your card and treats and catnip and stuff, but."", ""I hope she liked them!! Yeah, we need to keep our kitties happy!"", ""Yeah, I mean, so when you were out on vacation I called your regional manager to tell her how much you helped. I, we all just, I mean, my boy's face when he saw. I think he was happier than the cat!"", ""Oh, you didn't have to! But, wow! I'm so glad it helped."", ""Yeah, totally. It- yeah."", ""It was so good of you to call!"", ""Actually, I'm also calling because our homeowner's policy with Lakeview is expiring and we wanted to transfer it establish a new policy with you."", ""Oh, wonderful! I can definitely help with that!"", ""Yeah, I mean, I- you just- you really helped us, so it was a no-brainer."", ""Aw, thanks! I was happy to help. And worried!"", ""Yeah, yeah. That day was pretty miserable. But, you know."", ""Yeah, things happen!"", ""Yeah, so."", ""Yeah, let's- let me get some information from you. I've."", ""Do you need my policy number or- I've got it here."", ""#Uh, no, not- well, it'll be a different number since it's for a or will be for a different policy. But how about your #phone number so I can- or email."", ""Five three two, phone number five three two."", ""Uh huh."", ""Nine nine one."", ""Nine nine one."", ""Eight oh seven four."", ""Eight oh seven four. Thanks! OK, so I've got your address as three three five Maple Street, correct? And how many square feet is your house?"", ""I should know that. It's about fourteen- thirteen ninety or something. And yeah, we're on Maple."", ""That's fine! And any external or accessory units, anything like an external."", ""#Uh, the garage."", ""Yep, those count. And greenhouses, storage sheds, basically any other structure."", ""Not a greenhouse. Not yet. That's on the list for a summer project one of these years! ."", ""Oh, sounds fun! From a kit?"", ""No, we'll build it all ourselves. With all of the appropriate- all of the permits! ."", ""Of course! And then the fun begins when you get to grow all your own food!"", ""Yeah, we'll have to - I mean, I don't have a green thumb or anything."", ""Oh no! Well, maybe all you need is a fresh start in a new garden space."", ""I hope so!"", ""So any other storage sheds or anything? Or a fence?"", ""We have one of those Strong Shed pre-built sheds."", ""Oooh, those are good! Nice and sturdy. Yep, we cover those. So the house, the garage, and the storage shed?"", ""Yeah, yeah. no fence. Just lots of arbor vitae."", ""Oh, nature's fence! ."", ""Yeah, yeah! And so far I haven't killed them yet!"", ""Excellent! That bodes well for all of your future flowers and veggies."", ""I hope so! So we were wondering about adding earthquake insurance as well."", ""Yeah, yeah, a lot of I've been getting a lot of calls and questions. It's definitely more common to include it these days. I could give you a couple of quotes, one with and one without."", ""Cool, thanks!"", ""Sure! And it looks like you're- Maple Street isn't in a flood zone, so you're good there."", ""Yeah, by like half a block! The other end is. So, yeah, we got lucky."", ""Definitely! Yeah, last year's floods- sorry, I'm talking and typing at the same time so "", ""Yeah, yeah! No worries! Yeah, last year, man, I seriously wanted to like just paddle down the street."", ""Yeah, that's one way to get out of the house! Yeah, that was a mess. OK, so I've got some preliminary quotes here."", ""Cool, cool."", ""And I did consult I checked online for an estimate of your property's current value to see how much coverage to include."", ""Yeah, it's going up. I mean, we don't wanna sell or anything, but man! Horrible time for anyone to be trying to buy a house right now."", ""Yeah, yeah, the time to buy was ten years ago!"", ""Yeah, it's pretty insane. ."", ""Yeah, definitely! So I've got a value of seven hundred thousand for."", ""Seriously? Whoa! That went up."", ""Yep! So it's great if you do want to sell, but."", ""Yeah, insurance rates go up."", ""Yeah, that's the down side. But you do get a discount for bundling, since you do have your auto policy with us. So the premium would be twelve hundred dollars."", ""That's less than Lakeview!"", ""Excellent! Yeah, that's with the bundled policies and approximately fourteen hundred square feet with a detached garage and shed."", ""And the earthquake."", ""Oh, yeah! And the earthquake coverage. It's a thousand eighty without. And that's the annual amount. It does increase if you want to pay monthly."", ""No, no we've we always set some cash aside every month so that we can pay the whole year."", ""Oh, nice! Yeah, it does- it does help. So when does your current policy expire? I mean, when do you want to start the new policy? Do you want to stay with your."", ""#Uh, three weeks. Three weeks-ish. The nineteenth."", ""OK, so you could keep that and start fresh on the twentieth or start on any date before that and I could send a notice of cancellation."", ""Yeah, uh, no, I think- I think we'll just keep it, until then, the nineteeth. Cause otherwise you, we'd have to."", ""Send a notice with the effective date and then they'd send you a refund for the amount that you had prepaid."", ""Yeah, that would be like just a few weeks. Seems kind of a hassle for just, like, what, twenty bucks or something."", ""Yeah, it can take a while for those things to process. So then, I'll set this to start on the twentieth. I can email you a provisional copy. And I probably asked you this before, but are you set up on our online portal? Or can I help set you up?"", ""Yeah, yeah! Sorry, I should have said- I have it open in front of me right now."", ""Great! So you'll see a you document in your inbox, I mean on the platform, and then you'll get a, an automated email as well."", ""Yep, got it! The interwebs are so fast!"", ""Glad I'm not the only one who calls it that!"", ""Yeah, my kid just like rolls his eyes at me. Dad trying to be funny!"", ""But yeah, so convenient! You have a copy of it."", ""Yeah. And I do the auto-pay for my car, so could I "", ""Yep, you can do the same for this one. It'll prompt you for monthly or annually, so just make sure to do the annual one."", ""Yep! I definitely want that discount."", ""I totally understand! Is there anything else that I can help you with today?"", ""No, no. I'm good, thanks. And thanks again for your help back in April."", ""No problem! I was, I am happy to help!"", ""Thank you! Have a great day!"", ""Thank you! You too!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
306,"{""dialogue_id"": ""306"", ""turns"": {""turn_id"": [""insurance_306_000"", ""insurance_306_001"", ""insurance_306_002"", ""insurance_306_003"", ""insurance_306_004"", ""insurance_306_005"", ""insurance_306_006"", ""insurance_306_007"", ""insurance_306_008"", ""insurance_306_009"", ""insurance_306_010"", ""insurance_306_011"", ""insurance_306_012"", ""insurance_306_013"", ""insurance_306_014"", ""insurance_306_015"", ""insurance_306_016"", ""insurance_306_017"", ""insurance_306_018"", ""insurance_306_019"", ""insurance_306_020"", ""insurance_306_021"", ""insurance_306_022"", ""insurance_306_023"", ""insurance_306_024"", ""insurance_306_025"", ""insurance_306_026"", ""insurance_306_027"", ""insurance_306_028"", ""insurance_306_029"", ""insurance_306_030"", ""insurance_306_031"", ""insurance_306_032"", ""insurance_306_033"", ""insurance_306_034"", ""insurance_306_035"", ""insurance_306_036"", ""insurance_306_037"", ""insurance_306_038"", ""insurance_306_039"", ""insurance_306_040"", ""insurance_306_041"", ""insurance_306_042"", ""insurance_306_043"", ""insurance_306_044"", ""insurance_306_045"", ""insurance_306_046"", ""insurance_306_047"", ""insurance_306_048"", ""insurance_306_049"", ""insurance_306_050"", ""insurance_306_051"", ""insurance_306_052"", ""insurance_306_053"", ""insurance_306_054"", ""insurance_306_055"", ""insurance_306_056"", ""insurance_306_057"", ""insurance_306_058"", ""insurance_306_059"", ""insurance_306_060"", ""insurance_306_061"", ""insurance_306_062"", ""insurance_306_063"", ""insurance_306_064"", ""insurance_306_065"", ""insurance_306_066"", ""insurance_306_067"", ""insurance_306_068"", ""insurance_306_069"", ""insurance_306_070"", ""insurance_306_071"", ""insurance_306_072"", ""insurance_306_073"", ""insurance_306_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning. Rivertown Insurance. This is Jessica. How can I help you today?"", ""Good morning! I have- currently have a policy with you and was looking into #getting a cat."", ""So are you looking into coverage, or exclusions on renters' insurance?"", ""#Uh, oh, no! Sorry, I wasn't clear. No, it's- I wanted some, information on your pet insurance policies. And information on packaging, or bundling."", ""Oh, of course!"", ""Sorry, I already have my car insurance with you and was hoping to package, or, bundle them, I guess."", ""Certainly! Can I get your full name and date of birth, please?"", ""Sure. Gabi Miranda. That's g. a. b. i. Miranda is m. i. r. a. n. d. a. Date of birth January second nineteen seventy five."", ""Great, thanks! OK, yeah, so you've got your Mazda three covered and are looking into pet insurance."", ""Yeah, yeah. I went to Hilltop, the shelter- the animal shelter yesterday and "", ""Found a friend?"", ""Yeah! And so I'm gonna go back like today to bring her home."", ""Oh, that's wonderful! What kind of cat is she?"", ""She's mostly a mackerel. #Uh, mostly. Kind of a street cat, I guess."", ""I love it! Oh, they are so deserving of homes! How wonderful, how wonderful of you."", ""Yeah, so I've been kitty-proofing my home!"", ""There's no end to, like, what they can get into! So have you had pet insurance before?"", ""No, never. She'll be my first little kitty. My first pet."", ""Oh, how perfect! OK, so I can give you a general overview so that you know generally how it works, what it covers, et cetera."", ""Great, thanks! Yeah, I- I've just been, like, googling it, but I've, you know, never needed it before."", ""Of course! So basically we offer two tiers of coverage. First of all, I've gotta warn you that they do both exclude pre-existing conditions."", ""Yeah, so I'll, like, get her set up with the vet here, I mean take her in and get her checked out."", ""Excellent! How old is she?"", ""#Uh, we're- they're not entirely sure."", ""Yeah, a street cat!"", ""But I guess they, like, looked at her teeth and stuff and it looks like she's about three."", ""A little lady!"", ""Yeah, my little princess! So hopefully no, health problems yet."", ""Hopefully not! So those are excluded. And our higher coverage does include your standard wellness checks, like for routine vaccinations and that sort of thing."", ""Wait, so that's not covered normally?"", ""#Uh, not in the basic package. It's not typically included because it's, well, you could say just part of the cost of pet ownership. But we did hear from several clients who wanted it, so we created the second tier of coverage."", ""Oh, OK. So what does it cover?"", ""So the main things, and the reason why I recommend it, is for the illnesses, accidents, and chronic illnesses. So for a lot of kitties, things like kidney disease."", ""Oh, yeah, that's a nasty one."", ""Yeah, it is. So we would cover that, assuming."", ""She doesn't already have it?"", ""Yeah, exactly. And other things, other illnesses or accidents are covered."", ""OK, yeah, so what are the different, like, costs and out-of-pocket costs for the two levels?"", ""So for the basic tier, the monthly fee is forty bucks, but if you pay the whole year upfront, it's three ninety."", ""Is there a option for six months? That's what I've got for my car."", ""I'm sorry, but for pet insurance there's just monthly or annually."", ""OK."", ""And at that level the deductible, so your out-of-pocket expenses, is three hundred dollars. And so coverage, that's one hundred percent coverage, kicks in after that."", ""OK, so forty bucks for the well, the lower level."", ""Yeah, and for the second tier, so that's the one that includes your, her annual wellness exam and your standard vet fees, so whatever the walk-in cost would be."", ""Oh, so, like, the normal appointment cost?"", ""Yes, exactly. So that would be included. So the monthly fee for that one is fifty five dollars, with a deductible of two hundred fifty."", ""OK, and what would the annual rate be, if I decided to pay it all at once?"", ""It would be- let me check here. Can you hold for just a- OK, It would be four hundred eighty dollars."", ""OK, OK."", ""Oh, duh! Of course, there's one- you know, I forgot to add your bundling discount!"", ""Oh! Yeah, I have my auto policy there."", ""Yeah, that's a five percent discount for both policies! I mean auto and pet, for either- so regardless of which pet policy you choose."", ""Cool! So how, I mean, when should I, get her signed up?"", ""I can start writing up a policy for you today. Just keep in mind that she will need a clean bill of health."", ""Yeah, yeah, I'll call the vet and set her up."", ""Do you have a name for her yet?"", ""You know, for some reason, when I met her, she just looked like a Pookie."", ""Pookie! How cute! So I can- you know what? I can draft two example documents for you. So, like, one at the basic tier and one at the second tier. That way you can compare them."", ""Great, thanks!"", ""So I can do that. And I'll send you some basic information, just some documents we've got on, let's say the basics of pet insurance, the reasons for some of the coverages, just for some background for you."", ""Thanks! I appreciate it. My email address is Gabi Miranda- so just first name, last name- sorry, Gabi Miranda at gmail dot com."", ""Great, thanks! So I'll get that information, those documents, out to you today. I'll also post them to your online portal here. And so when you get Pookie home and settled, you can give me a call back and we can go from there!"", ""Thank you!"", ""Is there anything else I can help you with today, Gabi?"", ""#Uh, oh, no, no thanks! Thank you for your help. I'll go bring little Pookie home, get her calmed down."", ""Aw, get her settled into her new home!"", ""Yeah, yeah! Let her choose all of the most comfy chairs to hog!"", ""Yep, yep, her comfort is "", ""of the utmost importance!"", ""Of course! So when you get your kitty settled and comfy, go ahead and give me a call back. I'm here until six today, or you can leave a voicemail after that."", ""Great, thank you! I'll give you a call. Thank you for your help!"", ""You're very welcome! You have a great day, and welcome to Pookie!"", ""Thanks! Bye."", ""Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
307,"{""dialogue_id"": ""307"", ""turns"": {""turn_id"": [""insurance_307_000"", ""insurance_307_001"", ""insurance_307_002"", ""insurance_307_003"", ""insurance_307_004"", ""insurance_307_005"", ""insurance_307_006"", ""insurance_307_007"", ""insurance_307_008"", ""insurance_307_009"", ""insurance_307_010"", ""insurance_307_011"", ""insurance_307_012"", ""insurance_307_013"", ""insurance_307_014"", ""insurance_307_015"", ""insurance_307_016"", ""insurance_307_017"", ""insurance_307_018"", ""insurance_307_019"", ""insurance_307_020"", ""insurance_307_021"", ""insurance_307_022"", ""insurance_307_023"", ""insurance_307_024"", ""insurance_307_025"", ""insurance_307_026"", ""insurance_307_027"", ""insurance_307_028"", ""insurance_307_029"", ""insurance_307_030"", ""insurance_307_031"", ""insurance_307_032"", ""insurance_307_033"", ""insurance_307_034"", ""insurance_307_035"", ""insurance_307_036"", ""insurance_307_037"", ""insurance_307_038"", ""insurance_307_039"", ""insurance_307_040"", ""insurance_307_041"", ""insurance_307_042"", ""insurance_307_043"", ""insurance_307_044"", ""insurance_307_045"", ""insurance_307_046"", ""insurance_307_047"", ""insurance_307_048"", ""insurance_307_049"", ""insurance_307_050"", ""insurance_307_051"", ""insurance_307_052"", ""insurance_307_053"", ""insurance_307_054"", ""insurance_307_055"", ""insurance_307_056"", ""insurance_307_057"", ""insurance_307_058"", ""insurance_307_059"", ""insurance_307_060"", ""insurance_307_061"", ""insurance_307_062"", ""insurance_307_063"", ""insurance_307_064"", ""insurance_307_065"", ""insurance_307_066"", ""insurance_307_067"", ""insurance_307_068"", ""insurance_307_069"", ""insurance_307_070"", ""insurance_307_071""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning. Rivertown Insurance. This is Jessica. How can I help you today?"", ""Hi, Jessica! This is Gabi Miranda. I've got a policy- a couple of policies with you."", ""Right! Pookie and Nom Nom!"", ""Yeah, yeah! ."", ""How are they?"", ""#Uh, actually."", ""Uh oh!"", ""Yeah, so, actually, Pookie's fine. But Nom Nom."", ""Oh no!"", ""No, no, he's- I mean, he's sorta OK. #Uh, he's not- he's still with us! ."", ""Oh my god, that's a relief!"", ""Yeah, definitely. But he, had a- a bit of an accident."", ""Poor guy! What happened?"", ""And I'm gonna-."", ""Is he gonna need medical care?"", ""Yeah, yeah. He, well, we've- I've already taken him to the vet. He's, gotta go back, though."", ""OK, so we're gonna need to- hang on, can you tell me your email again so I can- and, date of birth? Then I can just."", ""Gabi Miranda at gmail dot com. And January second, nineteen seventy five."", ""There we go! OK, I've got you- your policy here. So what happened to the little fella?"", ""Well, so- so he's, surprisingly, like, ridiculously athletic for an elderly kitty. Pookie, she's not- not a problem at all."", ""Oh, that's good to hear!"", ""Yeah, yeah. Being a street cat and all. I thought she'd, like, be all over the place. But no. She knows her home and stays put. But Nom Nom. Man!"", ""Active guy?"", ""Yeah! So he figured out how to get on top of the fridge. No idea how. I just, like, came home one day and there he was. No problem. Until one day I guess he, like, well, he didn't stick the landing."", ""Oh no! How bad is it?"", ""Well, so I took him to the, - oh, yeah, another thing. I forgot to grab his card, his insurance card."", ""Oh, so did you "", ""Yeah, so I paid the- the co-pay."", ""No worries! We can sort that out. Remember that you're covered for that, for appointmet fees. We can definitely reimburse that for you. Just, do you have a receipt for it?"", ""Yeah, yeah. Should I mail it."", ""You can, but you can also post it to your portal. Just take a picture of it, a clear picture, and upload it."", ""Awesome!"", ""Yeah, so that's one less worry! So is Nom Nom still at the vet?"", ""#Uh, no. He's- he's home now. But he's gotta- he's gonna need surgery and probably a cast."", ""Oh no! Poor little guy! So that is covered, I mean one hundred percent covered, under your plan."", ""Yay! Yeah, glad I upgraded! Otherwise he- I dunno, he woulda had to find a job or something."", ""Well, he won't need that now! He can just rest and recover."", ""Yeah, maybe a bit somewhere a bit less elevated."", ""OK, so I'm- I've got a claim open here for you."", ""Oh, can you- I mean I thought I had to-."", ""So I usually get them started. You know, people are sometimes, a bit- a bit stressed when they call, so I usually get them started. But I do need to, well I can send what I've got to you and you can add, edit, just make sure to "", ""Tell Nom Nom's story? ."", ""Exactly! The Adventures of Nom Nom!"", ""Or, misadventures! Get a cat, they said. It'll be fun, they said. ."", ""I'm sure he'll learn something from this! So, yeah, I've got this open here. So I'll send what I've got."", ""Thanks!"", ""No problem! And you can see if I've accurately captured his experience. So you'll have to wait until after."", ""After the surgery?"", ""Yeah, after. There's no claim until there's a a bill!"", ""Uh, yeah. Makes sense!"", ""When is the surgery scheduled for?"", ""It's tomorrow. They estimated that it would be about twelve hundred bucks."", ""Yeah, that- that sounds about right. But you won't have to - well, you'll be reimbursed for the full amount."", ""And I'm- I'm gonna make sure to have his card tomorrow! ."", ""Good call! That way your initial appointment fee is taken care of."", ""And any meds? And, would- is he covered for, like, follow-up appointments?"", ""All covered!"", ""Cool! Yeah, I imagine he'll be, flying high for a while! ."", ""Poor kitty! OK, so I've- you'll see the, let's call it a draft of the claim. And I'll also email it to you."", ""Thank you!"", ""No problem! And just be sure to post that receipt, the one from his- his first appointment."", ""Done! I was uploading it just now."", ""Multi-tasking! Oh, yeah, I see- I see it here. Looks good. So it takes three to five business days, so today is Thursday."", ""So some time next week?"", ""Yeah, yeah. You'll get a reimbursement check in the mail for the full amount."", ""Thank you!"", ""You're very welcome! Is there anything else I can do for you today?"", ""#Uh, no, no thanks. So I just, I'll just make sure to check and finish the claim and send, or I guess post the receipt."", ""Sounds good! And please do give my warmest regards to Nom Nom. And, and Pookie, too!"", ""Will do! Thanks again for your help!"", ""No problem at all! Have a great day!"", ""Thanks! You, too!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
308,"{""dialogue_id"": ""308"", ""turns"": {""turn_id"": [""insurance_308_000"", ""insurance_308_001"", ""insurance_308_002"", ""insurance_308_003"", ""insurance_308_004"", ""insurance_308_005"", ""insurance_308_006"", ""insurance_308_007"", ""insurance_308_008"", ""insurance_308_009"", ""insurance_308_010"", ""insurance_308_011"", ""insurance_308_012"", ""insurance_308_013"", ""insurance_308_014"", ""insurance_308_015"", ""insurance_308_016"", ""insurance_308_017"", ""insurance_308_018"", ""insurance_308_019"", ""insurance_308_020"", ""insurance_308_021"", ""insurance_308_022"", ""insurance_308_023"", ""insurance_308_024"", ""insurance_308_025"", ""insurance_308_026"", ""insurance_308_027"", ""insurance_308_028"", ""insurance_308_029"", ""insurance_308_030"", ""insurance_308_031"", ""insurance_308_032"", ""insurance_308_033"", ""insurance_308_034"", ""insurance_308_035"", ""insurance_308_036"", ""insurance_308_037"", ""insurance_308_038"", ""insurance_308_039"", ""insurance_308_040"", ""insurance_308_041"", ""insurance_308_042"", ""insurance_308_043"", ""insurance_308_044"", ""insurance_308_045"", ""insurance_308_046"", ""insurance_308_047"", ""insurance_308_048"", ""insurance_308_049"", ""insurance_308_050"", ""insurance_308_051"", ""insurance_308_052"", ""insurance_308_053"", ""insurance_308_054"", ""insurance_308_055"", ""insurance_308_056"", ""insurance_308_057"", ""insurance_308_058"", ""insurance_308_059"", ""insurance_308_060"", ""insurance_308_061"", ""insurance_308_062"", ""insurance_308_063"", ""insurance_308_064"", ""insurance_308_065"", ""insurance_308_066"", ""insurance_308_067"", ""insurance_308_068"", ""insurance_308_069"", ""insurance_308_070"", ""insurance_308_071"", ""insurance_308_072"", ""insurance_308_073"", ""insurance_308_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! Rivertown Insurance. This is Michelle."", ""Hi, Michelle. This is Marisa Baker calling. I've got a family policy with you and my daughter ju- just had an accident. I, my policy number is two three eight four seven nine, then the letter V as in, violet, P as in pink, then six two two."", ""Oh no! That was your daughter Vanessa? Is she-."", ""She's OK. They're all OK. She hit this- this family as they were leaving the vet. I think they've got their cat with them."", ""OK, it's great that she's, that everyone is OK. Did you- sorry, are you with her now? Did you or she need am ambulance or."", ""No, no. no, I'm not with her. She just called me."", ""OK, OK. Could you- #Uh, could you just confirm your date of birth for me?"", ""Yeah, October third, nineteen eighty. Yeah, so she exchanged information- insurance information and contact and stuff, with the guy, the other driver. But she said she didn't call you."", ""No, I don't see anything. Did she say what happened?"", ""Yeah, yeah, it- I mean, it sounds like it's- it was completely her fault."", ""OK, "", ""She swears she wasn't on her phone or anything. And that, speed app could-."", ""Yeah, no, I don't see, there are no alerts or anything on the Fast App report."", ""So yeah, at least she was following that rule. Maybe the only one she was following. Sorry, I- I'm just."", ""It's OK, missus Baker. I'm here to help you in any way I can."", ""Tha- thank you. Yeah, I- I'm just a bit miffed now. She was, I dunno, listening to music or something and just- oh, and she was alone in her car. No friends or anything. She ju- just wasn't paying attention."", ""OK. And what happened with the other vehicle?"", ""Oh, yeah. I guess I haven't even gotten to the actual accident yet. So they were at a stop sign just outside the vet, and she ju- just rear-ended them. I mean she- she says she wasn't speeding, and I guess you- we could track that."", ""Yeah, again, no alerts, so her speed was fine."", ""OK. So- I need to ju- calm down, I guess. I mean, she's OK, and that- that's- I mean, they're all OK, since there's other people."", ""Yeah, that is the good news."", ""OK, so how do I- what do I- I mean, what do I do now?"", ""Do you know if the car is drivable?"", ""Yeah, I- I think so. The other one's kinda messed up, she says, but she says it's just the- the licence plate that's kinda bent."", ""OK, so no need for a tow to a garage? Because that's covered."", ""#Uh, no, no, thanks. No, her- my husband's on his way. He's gonna bring it home and look at it."", ""OK. If it turns out that there's a problem, just let me know and I'll get you a car."", ""Thanks. Thank you. And- I mean, I don't think we'll need a garage or mechanic or anything like that."", ""OK, OK, good. So."", ""And, "", ""Yes?"", ""So there's I guess minimal damage to our car, a bit more to the other, and I'm also kinda worried about the damage to our policy. Our premium. It'll go up, right? And, stay on our file?"", ""So it does have an impact."", ""Yeah, I'm bracing myself. You know, my baby girl's OK, the other family is OK. Well, their kid was apparently really upset about his cat, but even the cat is OK. And maybe I shouldn't even be, like, thinking about money now, but ."", ""That's totally understandable, missus Baker."", ""Oh, it's, please, call me Marisa."", ""Well, Marisa, yeah, I know, we wanna check on everyone first, make sure they're, safe, but yeah, I get it, these other concerns don't go away."", ""Yeah, Yeah. So, could you tell me how ba- how bad it will be?"", ""So it will increase your premium by about thirty three percent."", ""Ouch!"", ""Yeah, it- it does go up a bit. So your current premium of nine hundred and twelve dollars would increase to twelve hundred thirty. And that's if you still pay it "", ""Twelve hundred! Jeez! But- sorry, I- I'm not mad at you. It's ju- Ouch! But yeah, we- we'll keep paying it upfront. #Uh, six months at a time."", ""Yeah, that does help. And it's totally OK. I, get the frustration."", ""Yeah, that kid's gonna- Calm down, mama. Your baby girl's OK. ."", ""Yes, and that's important!"", ""Yeah, and sh- well, she just got a part-time job, and looks like she's gonna be giving some of her paycheck to mom."", ""Good for her for getting a job!"", ""Yeah, yeah, sh- she's, working for the city. Doing park maintenance. Basically gardening and pulling weeds and stuff. Just an after-school thing, fresh air, exercise, and a bit of spending money."", ""That she'll be giving to her mom!"", ""Yep! Yes, she will! ."", ""So there is some, well there may be some good news. The rate increase isn't permanent. We reevaluate after twelve months."", ""OK, so she'll be eighteen then, but I imagine we'll still carry her on our #premium. Our, policy."", ""Yeah, so if she's still on your policy and she keeps a clean record, so no tickets, no accidents or moving violations."", ""She'd better!"", ""So if she does, then that thirty percent increase disappears."", ""Oh, awesome! Yeah, she- well, we'll be having a talk with her about, focusing, and hopefully she'll learn from this. She was really upset, so I think she might be kinda receptive to a talk from mom and dad."", ""I remember getting a similar talk from my dad when I was sixteen!"", ""Yeah, yeah. I, remember some of the stupid stuff I did as a kid. And, I mean, she didn't do anything, actively stupid. Just wasn't paying attention. I guess she was just, I dunno, passively stupid or something."", ""Yeah, she's at that age! We've all been there!"", ""Yeah, yeah. So, how should I, proceed?"", ""So if she's, exchanged information with the other driver."", ""Yeah, she did."", ""Great! So we'll get in touch with the other driver's carrier and get a report filed. And the rate increase will kick in on your your next payment."", ""OK, OK. So we've, I mean, she's got some time to get some money set aside. She might have to miss a concert or two, or something."", ""Oh no!"", ""Yeah, well, it's- I mean, she can't really complain. So do I need to, do anything?"", ""Not at the moment, Marisa. I'll, be in touch with the other driver's insurance and then I'll post the report to your online portal. And I can also email it to you."", ""Thanks! Do you have my email address?"", ""Yeah, I've got it here. Marisa baker at gmail dot com. Is that it?"", ""Yeah, that's it."", ""Great! So I'll get that sent to you within three business days."", ""OK. Thank you so much for your help!"", ""You're very welcome! And remember- just go ahead and call me back if you do need a tow or anything. I'm here until six today."", ""Great, thanks! Have a good day."", ""Thanks! You, too.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
309,"{""dialogue_id"": ""309"", ""turns"": {""turn_id"": [""insurance_309_000"", ""insurance_309_001"", ""insurance_309_002"", ""insurance_309_003"", ""insurance_309_004"", ""insurance_309_005"", ""insurance_309_006"", ""insurance_309_007"", ""insurance_309_008"", ""insurance_309_009"", ""insurance_309_010"", ""insurance_309_011"", ""insurance_309_012"", ""insurance_309_013"", ""insurance_309_014"", ""insurance_309_015"", ""insurance_309_016"", ""insurance_309_017"", ""insurance_309_018"", ""insurance_309_019"", ""insurance_309_020"", ""insurance_309_021"", ""insurance_309_022"", ""insurance_309_023"", ""insurance_309_024"", ""insurance_309_025"", ""insurance_309_026"", ""insurance_309_027"", ""insurance_309_028"", ""insurance_309_029"", ""insurance_309_030"", ""insurance_309_031"", ""insurance_309_032"", ""insurance_309_033"", ""insurance_309_034"", ""insurance_309_035"", ""insurance_309_036"", ""insurance_309_037"", ""insurance_309_038"", ""insurance_309_039"", ""insurance_309_040"", ""insurance_309_041"", ""insurance_309_042"", ""insurance_309_043"", ""insurance_309_044"", ""insurance_309_045"", ""insurance_309_046"", ""insurance_309_047"", ""insurance_309_048"", ""insurance_309_049"", ""insurance_309_050"", ""insurance_309_051"", ""insurance_309_052"", ""insurance_309_053"", ""insurance_309_054"", ""insurance_309_055"", ""insurance_309_056"", ""insurance_309_057"", ""insurance_309_058"", ""insurance_309_059"", ""insurance_309_060"", ""insurance_309_061"", ""insurance_309_062"", ""insurance_309_063"", ""insurance_309_064"", ""insurance_309_065"", ""insurance_309_066"", ""insurance_309_067"", ""insurance_309_068"", ""insurance_309_069"", ""insurance_309_070"", ""insurance_309_071"", ""insurance_309_072"", ""insurance_309_073"", ""insurance_309_074"", ""insurance_309_075"", ""insurance_309_076"", ""insurance_309_077"", ""insurance_309_078"", ""insurance_309_079"", ""insurance_309_080"", ""insurance_309_081"", ""insurance_309_082"", ""insurance_309_083"", ""insurance_309_084"", ""insurance_309_085"", ""insurance_309_086"", ""insurance_309_087"", ""insurance_309_088"", ""insurance_309_089"", ""insurance_309_090"", ""insurance_309_091""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning. Rivertown Insurance. This is Jessica. How can I help you today?"", ""Hi! Yeah, I, wanted to ask about your, apartment insurance."", ""Certainly! Are you looking to cover the property, or are you a renter?"", ""#Um, I'm, I will be renting."", ""OK, so we're looking at renters insurance. I can definitely help you with that! We have a few different coverage options that."", ""Does it, like, matter if I haven't, found a place yet? Because I, like, submitted some, rental applications to, like, three places."", ""It's fine! You don't need to have an apartment just yet. We can, look at some different policies and see what you need. And generally we would set the start date for your first day on the lease, or your move-in date."", ""Cool! So, OK, like, me and my friend are getting a place together, so, like, would we, or could we, share a policy?"", ""We generally advise against that unless you're, living with a spouse or partner or family member, someone who you might have shared possessions with."", ""Oh, so I should, like, have her call you, too. OK, yeah."", ""We can definitely help her, too. Keep in mind, though, that you'll wanna check to see what your landlord requires or, requests. Most landlords want you to have insurance, but the specific coverage, like who is covered for what, is up to them to decide, since there's no law."", ""OK. So we've, like, got it narrowed down to three places. We, like, spent two weeks looking."", ""Sounds fun! Let me pull up some numbers on my computer. Just a second. So will you be going to school?"", ""Yeah. We're both sophomores. We lived on campus last year so this is, like, our first apartment."", ""How exciting! What dorm were you in?"", ""I was in Jacobsen."", ""I was, too! Eighth floor. Great views of the mountains."", ""Yeah, totally! I was, like, on the second floor but used to, like, hang out up- up on the sixth."", ""Good times! So I've got some numbers here, and there are different things."", ""Cool, thanks!"", ""That are included and, excluded. And, I'm sorry! Can I get your name?"", ""Becky."", ""Hi, Becky! Nice to meet you. Or, talk to you! ."", ""Hi! ."", ""So there are some things for you to keep in mind. First of all, do you or, will you have a car?"", ""no. We're- we'll, like, walk."", ""Good! That makes it easier! Vehicles aren't covered. And any exotic animals?"", ""We might, like, get a cat. #Uh, it depends on which apartment."", ""They're fine! Insurance excludes things like snakes, some dog beads, breeds. And a lot of apartments ban them anyway, so it's not a an issue, but we do get a lot of questions."", ""But cats are OK?"", ""Yep, kitties are fine! I mean if they, cause damage, it's covered. Unless there's some sort of super-human, I mean, super-kitty level of damage damage."", ""No! We, like, my family's cat, like, totally shredded the curtains. But I'll get a good little kitty! ."", ""Of course! So some other things that are usually excluded are floods and I mean damage to your belongings caused by floods or earthquakes. Your landlord might have policies to cover the building, but your personal belongings wouldn't be included."", ""#Um, OK. So."", ""So those are the exclusions. Basically most other things are covered. #Uh I mean damage to your belongings due to other things. So, like, fire, oh, there's one other exclusion. #Uh bed bugs."", ""Ewww! ."", ""Yeah, yuck! I hope the places you're looking at don't have them!"", ""Oh my god, yeah! Gross! ."", ""So yeah, other than that, you're covered for things like fire, theft, personal liability, like if someone has an accident in your apartment."", ""Like at a party or something? Or like if my parents visit?"", ""Yeah, if they get hurt. And things like if your apartment is deemed uninhabitable and you need to stay at a hotel or motel, that's covered."", ""OK."", ""And if there's a power outage, like a storm or just a- an outage and your food spoils, it's covered."", ""OK, "", ""Yeah, so basically your personal belongings and loss to them, or of them, and injuries to guests."", ""OK. So, like, how much, how much do I need?"", ""So there are a few different plans depending on the value of your possessions."", ""Wait, so do I, like, have to know how much all my stuff costs? Do I have to, like, have proof or something? Like receipts or something?"", ""Oh, no! I mean, not for everything. I know that would be a challenge. Especially for personal or sentimental stuff."", ""Yeah, like, I don't even know!"", ""I do recommend taking a, an inventory of your stuff. And write it down and make your best estimate. Generally a furnished one-bedroom apartment, that includes the furniture, the clothes, the food in the refrigerator, basically everything. It might all total fifteen thousand."", ""Fifteen thousand? I don't have anything! I, like, lived in the dorms last year!"", ""So we can scale that number down. You can estimate how much you might spend on furniture."", ""OK, yeah. I'm, I mean we're - wait, what if me and my roommate, like, split the cost, like if we buy a sofa or something together?"", ""You could add half the cost to the estimated value of your belongings."", ""OK, OK, yeah."", ""So, yeah, take an inventory of your stuff, and then make your best estimate about the stuff you'll be buying. And we have a couple of tiers of coverage. So if you don't think you've got fifteen thousand dollars worth of stuff, the next level down would cover ten thousand. And remember, with things like clothes, shoes, food- the cost of having a fully-stocked kitchen does add up."", ""OK. But yeah, maybe not fifteen thousand."", ""So the annual premium for that plan would be, let me see. Give me just a second here. Three hundred and eighteen dollars. That's if you pay annually. It's thirty four dollars per month if you pay monthly."", ""OK. But, like, what happens if I like do go over ten thousand? Like if I have more stuff than that, and then something happens?"", ""Well, if you do file a claim, like if something happens, up to ten thousand dollars worth of belongings would be covered, like we would reimburse you for their cost, but anything beyond that wouldn't."", ""OK. And what is the, the amount, sorry, I don't remember what it's called, but, like, the amount that I have to pay first?"", ""The deductible! So for the quote I gave you, the deductible is five hundred dollars. There is a lower deductible, there's one that's two hundred, but then the premium goes up to three hundred and seventy four dollars."", ""OK. Yeah, maybe the lower, I mean, the three eighteen is better. And what if I, or we, or I guess even just me, what if I move? Like, would I lose my coverage? Would I, like, have to pay to keep it?"", ""Oh, no! The policy would follow you to your new apartment or house."", ""Cool! Cause, yeah, I dunno, maybe we'll decide we, like, really want a cat but the place doesn't allow it."", ""Yep, you could move and get a cat! ."", ""Cool! So, how long do I have to decide? Because we're, like, still looking and probably won't, move until, you know, like right before classes start."", ""That's no problem! I can send you this quote, with some general information about renter's insurance. Just reminders and stuff, like what is and isn't covered and some general tips. So I can send it to you, and remember that you don't need it and, really shouldn't get it until your move-in date. Just make sure that the date on the policy starts on your move-in, or on the first day of your lease."", ""OK, yeah!"", ""So Becky, can I get your last name?"", ""It's Braithwyle. That's b. r. a. i. t. h. w. y. l. e."", ""Braithwyle. And your email?"", ""It's Rebeccah Braithwyle at smithson university dot edu. Rebeccah with an H. R. e. b. e. c. c. a. h."", ""Got it, thanks! So I'll just send this out to you."", ""Thanks!"", ""And I've included both of the policies- I mean both of the levels of coverage. Oh, wait! Sorry, I had one other question for you. Or one other caution, really."", ""Yeah?"", ""Anything like really fancy, or really expensive jewelry- We, we recommend additional coverage just for those, for each individual item."", ""Oh, yeah, no. Nothing, I mean, nothing special or expensive. I mean, yeah, like, I have, like necklaces and stuff that I got as like birthday presents and stuff, but no, they're not like fancy or anything."", ""OK, excellent! So the two different plans, the different levels of coverage should be good for whatever you've got to cover. Anything in your apartment."", ""Cool, thanks!"", ""You're very welcome! Is there anything else I can help you with today?"", ""No, I think I'm good."", ""Great! Just go ahead and give me a call back when you're ready to start a policy."", ""Thanks!"", ""Or if you have any questions between now and then."", ""Thank you!"", ""And good luck on the apartment hunting!"", ""Thanks for your help!"", ""You're welcome! Have a great day!"", ""Thanks, you too!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
310,"{""dialogue_id"": ""310"", ""turns"": {""turn_id"": [""insurance_310_000"", ""insurance_310_001"", ""insurance_310_002"", ""insurance_310_003"", ""insurance_310_004"", ""insurance_310_005"", ""insurance_310_006"", ""insurance_310_007"", ""insurance_310_008"", ""insurance_310_009"", ""insurance_310_010"", ""insurance_310_011"", ""insurance_310_012"", ""insurance_310_013"", ""insurance_310_014"", ""insurance_310_015"", ""insurance_310_016"", ""insurance_310_017"", ""insurance_310_018"", ""insurance_310_019"", ""insurance_310_020"", ""insurance_310_021"", ""insurance_310_022"", ""insurance_310_023"", ""insurance_310_024"", ""insurance_310_025"", ""insurance_310_026"", ""insurance_310_027"", ""insurance_310_028"", ""insurance_310_029"", ""insurance_310_030"", ""insurance_310_031"", ""insurance_310_032"", ""insurance_310_033"", ""insurance_310_034"", ""insurance_310_035"", ""insurance_310_036"", ""insurance_310_037"", ""insurance_310_038"", ""insurance_310_039"", ""insurance_310_040"", ""insurance_310_041"", ""insurance_310_042"", ""insurance_310_043"", ""insurance_310_044"", ""insurance_310_045"", ""insurance_310_046"", ""insurance_310_047"", ""insurance_310_048"", ""insurance_310_049"", ""insurance_310_050"", ""insurance_310_051"", ""insurance_310_052"", ""insurance_310_053"", ""insurance_310_054"", ""insurance_310_055"", ""insurance_310_056"", ""insurance_310_057"", ""insurance_310_058"", ""insurance_310_059"", ""insurance_310_060"", ""insurance_310_061"", ""insurance_310_062"", ""insurance_310_063"", ""insurance_310_064"", ""insurance_310_065"", ""insurance_310_066"", ""insurance_310_067"", ""insurance_310_068"", ""insurance_310_069"", ""insurance_310_070"", ""insurance_310_071""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello! Rivertown Insurance. This is Michelle."", ""Yeah, hi. Th- this is Jaxon Pfeiffer calling. You sent me some information about policies."", ""Hi, Jaxon! How's the car, I mean the truck search going?"", ""Found one!"", ""Congratulations!"", ""Thanks! Yeah, a, Silverado. Chevy Silverado."", ""Nice! Sturdy trucks."", ""Yeah! And I wanted to sign up for a- a policy. #Uh, collision and, the other one."", ""Comprehensive! Well, again, congratulations on the truck! And yeah, I'd be happy to set you up!"", ""Cool! So, yeah, it has air- dual airbags. But no other tech stuff, like those sensors."", ""Yeah, those are not super common. And what."", ""Oh, sorry! It's a twenty seventeen."", ""OK, so a two thousand seventeen Chevy Silverado, dual airbags, collision and comprehensive. And can you just no, wait. I think I've got your- your email here. Is it Jaxon Pfeiffer at gmail dot com?"", ""Yep!"", ""Excellent! So did you have a chance to compare the different plans?"", ""Yeah, yeah. So I think I wanna do the one with the lower upfront cost."", ""The lower premium with the higher deductible?"", ""Yeah, yeah."", ""OK! So we do have two levels of coverage based on the value, the overall value of the vehicle. And since yours is a twenty seventeen, it's really a- a toss-up as to which you choose. For new and newere cars I'd definitely recommend the premier package, but."", ""Is twenty seventeen, like, old?"", ""Yeah, sort- sort of. I mean, like, not, or hopefully not decrepit! But a lot of folks, like people who lease, might say that yeah, twenty seventeen is an older model."", ""OK, so what's the- the other, the not premier one?"", ""The standard package- hang on just a sec. Let me pull that up. OK, here it is. So the premium- this could go up or down just a bit depending on some other, factors. The premium would be four hundred and nineteen dollars for a six-month policy with a one thousand dollar deductible."", ""OK, OK. And if I do it the other way?"", ""Higher premium and lower deductible. Let's see. For six months, the premium would be six hundred sixty four dollars with a five hundred dollar deductible."", ""#Uh, OK. No, I think- I think I wanna stick with the first one. ."", ""No problem! And there are just a few things. Are you over twenty five? And will you be driving regularly, like commuting to work? #Uh, driving this vehicle, I mean."", ""Yeah, yeah. I'm just a few weeks past twenty five! And yeah, this'll be my my workhorse. My commuter and my weekend transport."", ""Got it! And you did say it had the dual airbags."", ""Yep."", ""And did you want the Fast App? It does give you a discount for safe driving, driving within the speed limit."", ""That's the, tracker?"", ""Yeah, you just download it. It's a fifteen percent discount, so your six-month premium would drop to three hundred fifty six dollars."", ""Nice! Yeah, I'll, I'll do that. So is it available for androids? I don't have a an iPhone."", ""Yep! It's available for both."", ""Cool! So how can I get it started?"", ""Are you set up, well, no, I suppose you wouldn't be yet. Let's get you set up on our online platform."", ""Is that, like, where I make payments and stuff?"", ""Exactly! Are you "", ""I'm online now. I've got your website up."", ""Excellent! You're very prepared!"", ""Yeah, yeah! So do I go to this- where it says create account?"", ""Yep! It'll ask you for a username, a unique username. And it has it's own list of password requirements."", ""Yeah, like fifty four letters, characters, none of them repeating, random weird alternating symbols ."", ""Something like that!"", ""OK, so I- Oh, wait, I gotta- yeah, let me just- these extra security questions. OK, got it."", ""OK, just give me a second here. I need to- need to refresh and look for new accounts. Just a second. Oh, yep! There you are!"", ""Cool, it worked! ."", ""Yeah, it- it definitely doesn't always work on the first time! So I'm gonna post this- this policy here. Do you want me to set the start date to today?"", ""#Uh, yeah, please. Thanks! And then do I need to pay it online? Is my account good to go?"", ""Yeah, you can- I do recommend online payment. It's just- it's safe and secure, and you do it right through the portal. So yeah, you can do- you can pay either monthly or six months, right there. And then just print out the insurance card. Gotta have it in the vehicle!"", ""Yeah, yeah! Sorry, officer! Let me just print it!"", ""And yeah, your account is good to go! You should take proof of insurance with you when you register- and, you can do that online, too. Through the d. m. v. website."", ""Yeah, that's next on my list! ."", ""It's good to get these things crossed off! Oh, and just make sure to get the app, the Fast App, downloaded. I've already added in the discount there in your policy."", ""Yeah, I just, just found it. It's installing."", ""Excellent! Is there anything else I can help you with today?"", ""Yeah, actually! Or, sort of."", ""I'll do my best!"", ""You mentioned packaging, or, like."", ""Bundling?"", ""Yeah, bundling!"", ""And that was for renters' insurance?"", ""Yeah, yeah! So I haven't looked back at my stuff, my documents, but could you send me some information about your- like, the different types of policies?"", ""Absolutely! Are you, do you have a roommate or housemate?"", ""Oh, no. Just me. First time ever with no roommates!"", ""Nice! And, easy- or better for renter's insurance. It can sometimes get tricky with roommates, like if you bought the couch together and that sort of thing."", ""Yeah, no worries there! My couch was, it came outta my brother's basement. ."", ""It's got a new life now! So I'll- I'll go ahead and send you that information. And since you're set up on the, portal now, I'll post them there, too. And I'll, email them."", ""Cool! Thanks for your help!"", ""You're welcome! Take care and have a great afternoon!"", ""Thanks, you too!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], []]}}"
311,"{""dialogue_id"": ""311"", ""turns"": {""turn_id"": [""insurance_311_000"", ""insurance_311_001"", ""insurance_311_002"", ""insurance_311_003"", ""insurance_311_004"", ""insurance_311_005"", ""insurance_311_006"", ""insurance_311_007"", ""insurance_311_008"", ""insurance_311_009"", ""insurance_311_010"", ""insurance_311_011"", ""insurance_311_012"", ""insurance_311_013"", ""insurance_311_014"", ""insurance_311_015"", ""insurance_311_016"", ""insurance_311_017"", ""insurance_311_018"", ""insurance_311_019"", ""insurance_311_020"", ""insurance_311_021"", ""insurance_311_022"", ""insurance_311_023"", ""insurance_311_024"", ""insurance_311_025"", ""insurance_311_026"", ""insurance_311_027"", ""insurance_311_028"", ""insurance_311_029"", ""insurance_311_030"", ""insurance_311_031"", ""insurance_311_032"", ""insurance_311_033"", ""insurance_311_034"", ""insurance_311_035"", ""insurance_311_036"", ""insurance_311_037"", ""insurance_311_038"", ""insurance_311_039"", ""insurance_311_040"", ""insurance_311_041"", ""insurance_311_042"", ""insurance_311_043"", ""insurance_311_044"", ""insurance_311_045"", ""insurance_311_046"", ""insurance_311_047"", ""insurance_311_048"", ""insurance_311_049"", ""insurance_311_050"", ""insurance_311_051"", ""insurance_311_052"", ""insurance_311_053"", ""insurance_311_054"", ""insurance_311_055"", ""insurance_311_056"", ""insurance_311_057"", ""insurance_311_058"", ""insurance_311_059"", ""insurance_311_060"", ""insurance_311_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Cecilia. How can I help you today?"", ""Hi. My name's Maria Jacobs. I'm on Walton Street. I think, uh, I might need to report a claim."", ""I can help you get started with that. Can you tell me your policy number?"", ""Yeah, it's, I'm not sure where to."", ""It should be at the top of your declarations page."", ""OK, let me find."", ""You can actually find it at the top of each page. It's a."", ""Oh, good! because I'm not sure I have that."", ""Yeah, so we put it in the header so it's on each page."", ""OK, I think I got it here. It's."", ""OK."", ""It's oh eight one two."", ""Oh eight one two."", ""six four six six seven."", ""six four six six seven."", ""five nine one."", ""five nine one. And your date of birth?"", ""May fourteenth, nineteen eighty two."", ""Oh, that's my daughter's birthday! And I've got just one security question in here for you."", ""OK."", ""And the number you're calling from, is that the best number to reach you?"", ""Oh I switched numbers, so you probably don't have this one. Should I, uh, update it?"", ""No problem! I can help you with that, too."", ""Actually I think I'll keep it for now. I just really need to know if I can "", ""Right, you want to file a claim?"", ""Well, yeah, if I can. You know that lightning storm that hit a few days ago?"", ""Yeah, I saw it from my window!"", ""So it, like, hit the tree across the street from me."", ""Really?"", ""Yeah, like, it split the tree in half and like scorched the neighbor's roof. And now, like, my furnace is fried."", ""Whoa!"", ""We googled it and found some youtube videos and it just like seems like it got fried because of the electricity."", ""Oh, and you want to."", ""So yeah, I wonder if that's."", ""So that kind of damage is covered under your policy."", ""Cool! But how would I, like, prove it? What would I need to say in the claim? I mean, I wasn't home when it hit. I just saw the damage to the tree and kind of assumed, and I like don't know how I would."", ""OK, so no need to worry about that. It is covered, so."", ""Cool."", ""I can definitely open a claim for you, but."", ""OK."", ""you do have a deductible of five hundred dollars, so."", ""OK, so would I, or how about I call a repair technician to get a quote. And then would I need to."", ""I can start the paperwork for you right now."", ""You know what, maybe I should like call them first and see what they think. Oh, I can see it now, the tree, and there are like pedestrians stopping and taking pictures of it."", ""Yeah, our office kinda shook!"", ""So, like, what's the process? If I, like, call them and get a quote and then call you back, would that work?"", ""Yeah, that's fine. And I can go ahead and get started on your claim, so when you get a quote and if it's above five hundred dollars, I can just add that information to your claim."", ""OK, cool. I'll try to find someone today. But if I can't."", ""No problem! I'll have the file ready to go whenever."", ""Thanks! How late are you open today?"", ""I'll be in the office until five. You can also call after hours and leave a voicemail, and then I'll call you back."", ""Cool, thanks!"", ""And did you want me to go ahead and update your phone number?"", ""Yeah, thanks."", ""So could you just tell me the number you're calling from again? I had it on my screen but it just."", ""Yeah, it's five oh seven."", ""Uh huh."", ""eight three two seven one four six."", ""Got it! You're up-to-date. And is there anything else I can help you with today?"", ""No, I think I'm good, thanks! So I'll call you back when I have the information."", ""Sounds good! You take care and have a good afternoon."", ""Thanks, you too!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
312,"{""dialogue_id"": ""312"", ""turns"": {""turn_id"": [""insurance_312_000"", ""insurance_312_001"", ""insurance_312_002"", ""insurance_312_003"", ""insurance_312_004"", ""insurance_312_005"", ""insurance_312_006"", ""insurance_312_007"", ""insurance_312_008"", ""insurance_312_009"", ""insurance_312_010"", ""insurance_312_011"", ""insurance_312_012"", ""insurance_312_013"", ""insurance_312_014"", ""insurance_312_015"", ""insurance_312_016"", ""insurance_312_017"", ""insurance_312_018"", ""insurance_312_019"", ""insurance_312_020"", ""insurance_312_021"", ""insurance_312_022"", ""insurance_312_023"", ""insurance_312_024"", ""insurance_312_025"", ""insurance_312_026"", ""insurance_312_027"", ""insurance_312_028"", ""insurance_312_029"", ""insurance_312_030"", ""insurance_312_031"", ""insurance_312_032"", ""insurance_312_033"", ""insurance_312_034"", ""insurance_312_035"", ""insurance_312_036"", ""insurance_312_037"", ""insurance_312_038"", ""insurance_312_039"", ""insurance_312_040"", ""insurance_312_041"", ""insurance_312_042"", ""insurance_312_043"", ""insurance_312_044"", ""insurance_312_045"", ""insurance_312_046"", ""insurance_312_047"", ""insurance_312_048""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, thank you for calling Rivertown Insurance. My name is Anna, how can I help you today?"", ""My name is John and I was wanting to create an account for my new renter policy."", ""Okay, John. I can halp you with that. First I would like to thank you for becoming a valued customer with us."", ""Yeah, well I just moved and my friend told me I needed to get renters insurance cuz he didn't have any and he had a flood and was out a lot of money. So I checked inline and you guys had the best rates."", ""I'm glad to hear we had the best rates. Now John, in order for me to help create an acount for you I'll need a few pieces of information from you. Can I have your policy number?"", ""Sure, it's give me a minute to find it."", ""No problem, just read it to me once you find it. If you have your policy papers it will be on every page on the top right corner."", ""Got it. It's one two four six six seven three eight two dash b."", ""Thank you. Okay John can you verify your full name, phone number, and your birth date?"", ""Sure, John Hale. Eight six three four one two seven seven eight one and June third nineteen sixty two."", ""Thank you John. Now can you tell me your email address you want the account under?"", ""Yeah, it's johnhale at gmail dot com."", ""Great, I will just need to verify your zip code please."", ""It's three three four zero nine."", ""For your address I have four two nine Elm Street. Is that correct?"", ""Yep, that's my new address. I just changed it on everything, the bank, work, and all that."", ""That's good. It can be overwhelming remebering all the things you need to update. Once we get you set up with your account you will find a section with checklists for all the things to make sure you update. It's real helpful."", ""Wow, that's good to know. Any other cool things like that?"", ""We sure do. There's also links to all utilities near you and you can compare services and prices."", ""I will sure need that."", ""Moving can be hectic. Now John in order to fully create your account I need you to go to your email address and you should have an email from us with a link to verify your email adress. Can you click that link now?"", ""All right let me see if I have the email."", ""Once you click the link it will open a new page and ask for you to make a password. You need to create a password with at least eight didgits including at least one capital letter, one number, and one symbol."", ""Okay, I clicked it. The page is open and I am trying to create a password now."", ""Make sure you save your password. Let me know when it says setup complete."", ""It just said it now."", ""Well then John now you need to sign back in using your email address and new password."", ""Got it!"", ""Great, now you should see create account security questions on the bottom right."", ""I see it."", ""Just click on it and pick three questions and answer them. These are used incase you get locked out of your account for any reason."", ""Gotcha. one more, okay all done."", ""Great. Now if you will go to your profile link at the top of the page on the right and click on it."", ""Yep, I clicked it."", ""Now just check to be sure all the information is correct."", ""Okay, it all looks good. No, wait the apartment number is wrong. It should be four oh two."", ""Okay, let me just fix that for you real quick. There you go, is the rest correct?"", ""Yeah, it all looks right."", ""That's great. One more thing we need to do, just click on the connect policy button. It should be line four."", ""I see it. I clicked."", ""Okay, now click the little frop down arrow and your policy should come up. Just click on it."", ""I did it."", ""Well then John it looks like your online account is ready for you to use."", ""Wow, that was easy."", ""I'm happy to have helped. Is there anything else you needed help with today John, or any questions?"", ""Nope that was all I needed. Thank you."", ""You're welcome John. Thank you for contacting us today and if you have any questions just call or email us. Have a wonderful day."", ""Thanks, you too. Bye."", ""It's been my pleasure John, bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
313,"{""dialogue_id"": ""313"", ""turns"": {""turn_id"": [""insurance_313_000"", ""insurance_313_001"", ""insurance_313_002"", ""insurance_313_003"", ""insurance_313_004"", ""insurance_313_005"", ""insurance_313_006"", ""insurance_313_007"", ""insurance_313_008"", ""insurance_313_009"", ""insurance_313_010"", ""insurance_313_011"", ""insurance_313_012"", ""insurance_313_013"", ""insurance_313_014"", ""insurance_313_015"", ""insurance_313_016"", ""insurance_313_017"", ""insurance_313_018"", ""insurance_313_019"", ""insurance_313_020"", ""insurance_313_021"", ""insurance_313_022"", ""insurance_313_023"", ""insurance_313_024"", ""insurance_313_025"", ""insurance_313_026"", ""insurance_313_027"", ""insurance_313_028"", ""insurance_313_029"", ""insurance_313_030"", ""insurance_313_031"", ""insurance_313_032"", ""insurance_313_033"", ""insurance_313_034"", ""insurance_313_035"", ""insurance_313_036"", ""insurance_313_037"", ""insurance_313_038"", ""insurance_313_039"", ""insurance_313_040"", ""insurance_313_041"", ""insurance_313_042"", ""insurance_313_043"", ""insurance_313_044"", ""insurance_313_045"", ""insurance_313_046"", ""insurance_313_047"", ""insurance_313_048"", ""insurance_313_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance where all of your insurance needs are covered. This is Tonya speaking how may I help you?"", ""Hi I need to change my billing address on my policy."", ""Sure, I can definitely help you with that. Let me get you verified in our system real quick. May I have your first and last name please?"", ""Rhonda spelled r.h.o.n.d.a Jenkins."", ""Thank you, and may I have your date of birth please?"", ""July fourth nineteen eighty four."", ""oh wow look at that, independence day!"", ""yup!"", ""Okay, and may I have your customer number please?"", ""that I don't have at the moment, I'm picking my daughter up from school so I'm not home just yet."", ""No, that is fine, may I have your social security number instead?"", ""five two seven."", ""five two seven."", ""six eight."", ""six eight."", ""three nine four seven."", ""three nine four seven. Okay, that's five two seven six eight three nine four seven correct?"", ""yes."", ""Okay one moment while I verify you in the system."", ""k."", ""Alright, missus Jenkins lastly, may you verify the current address that's on file please?"", ""it's five four six courtyard road."", ""City, state and."", ""Colington Mississippi seven four three seven five."", ""Thank you, one moment while I process your request for change of address."", ""Oka- Kayla come on I don't have all day little lady! She wanna stand there and talk to her little friends like I got all day."", ""Oh I know how it can be. Okay missus Jenkins, I am ready for your new address."", ""hold up let me get the lease papers I ain't even memorize it yet."", ""Take your time."", ""where is that- here it is. Alright it's eighty three North West Carlton Ave and that's Draxton Mississippi seven six two two one."", ""Thank you, and to clarify, that was eighty three North West Carlton Ave, Draxton Mississippi seven six two two one correct?"", ""yes ma'am, that's correct."", ""Okay one moment while I finalize your change."", ""ok. Put your seat belt on child."", ""Alright, it looks like you're all set missus Jenkins. Is there anything else I could help you with today?"", ""Yea, if I need to make other changes to my account, is calling in the only way to do that?"", ""No ma'am. Most changes to the account can be made through our website. Have you set up an online account yet?"", ""No I haven't but I'm gonna need to later on cause will I be able to make payments online as well?"", ""Yes ma'am! It's actually a lot easier to make payments that way and It's also free of charge as oppose to calling customer service. Would you like to set up a call back for a later time so that I could help you set this up?"", ""Yea, you know what? Lets do that."", ""Great! What date and time would work best for you?"", ""#Uh lets lets go with how about tomorrow morning around ten am?"", ""That will work! And is the current number the best one to reach you on?"", ""yea, this one's good."", ""Okay, well I will reach out to you tomorrow morning at ten am. And is there anything else that I could help you with today?"", ""No that's all. What did you say your name was?"", ""My name is Tonya."", ""Thank you for your help Tonya!"", ""It's been my pleasure! There's a short survey at the end of this call if you could rate your level of service today, it'll be greatly appreciated! Have a wonderful day missus Jenkins."", ""okay, you too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
314,"{""dialogue_id"": ""314"", ""turns"": {""turn_id"": [""insurance_314_000"", ""insurance_314_001"", ""insurance_314_002"", ""insurance_314_003"", ""insurance_314_004"", ""insurance_314_005"", ""insurance_314_006"", ""insurance_314_007"", ""insurance_314_008"", ""insurance_314_009"", ""insurance_314_010"", ""insurance_314_011"", ""insurance_314_012"", ""insurance_314_013"", ""insurance_314_014"", ""insurance_314_015"", ""insurance_314_016"", ""insurance_314_017"", ""insurance_314_018"", ""insurance_314_019"", ""insurance_314_020"", ""insurance_314_021"", ""insurance_314_022"", ""insurance_314_023"", ""insurance_314_024"", ""insurance_314_025"", ""insurance_314_026"", ""insurance_314_027"", ""insurance_314_028"", ""insurance_314_029"", ""insurance_314_030"", ""insurance_314_031"", ""insurance_314_032"", ""insurance_314_033"", ""insurance_314_034"", ""insurance_314_035"", ""insurance_314_036"", ""insurance_314_037"", ""insurance_314_038"", ""insurance_314_039"", ""insurance_314_040"", ""insurance_314_041"", ""insurance_314_042"", ""insurance_314_043"", ""insurance_314_044"", ""insurance_314_045"", ""insurance_314_046"", ""insurance_314_047"", ""insurance_314_048"", ""insurance_314_049"", ""insurance_314_050"", ""insurance_314_051"", ""insurance_314_052"", ""insurance_314_053"", ""insurance_314_054"", ""insurance_314_055"", ""insurance_314_056"", ""insurance_314_057"", ""insurance_314_058"", ""insurance_314_059"", ""insurance_314_060"", ""insurance_314_061"", ""insurance_314_062"", ""insurance_314_063"", ""insurance_314_064"", ""insurance_314_065"", ""insurance_314_066"", ""insurance_314_067"", ""insurance_314_068"", ""insurance_314_069"", ""insurance_314_070"", ""insurance_314_071"", ""insurance_314_072"", ""insurance_314_073"", ""insurance_314_074"", ""insurance_314_075"", ""insurance_314_076"", ""insurance_314_077"", ""insurance_314_078"", ""insurance_314_079"", ""insurance_314_080"", ""insurance_314_081"", ""insurance_314_082"", ""insurance_314_083"", ""insurance_314_084"", ""insurance_314_085"", ""insurance_314_086"", ""insurance_314_087"", ""insurance_314_088"", ""insurance_314_089"", ""insurance_314_090"", ""insurance_314_091"", ""insurance_314_092"", ""insurance_314_093"", ""insurance_314_094"", ""insurance_314_095"", ""insurance_314_096"", ""insurance_314_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for contacting Rivertown Insurance this is Josh speaking how may I help you?"", ""What you say your name was?"", ""Josh my name is Josh how may I."", ""Okay so here's the thing Josh, I have been trying to get through all day and I haven't had any luck with speaking to anyone wit a freakin ounce of brain!"", ""I'm sorry to hear that, and I'll make sure we get you taken care of today. What can I help you."", ""I need my policy number and proof of insurance!"", ""No problem, let me get you verified in my system real quick and I'll provide you with that information. First, may I have your first name and."", ""Mark Wayne."", ""Alright, mister Wayne. And May I have your date of birth please?"", ""March first nineteen fifty eight."", ""Thank you, and may I have your account number please?"", ""Which number is that? Where do I find that?"", ""It's an eight digit number that can be found on your statements but."", ""see here's the thing, I don't have anything with me at the moment. I don't have a damn statement cause if I did I might not need to call you people in the first place."", ""That's fine sir. Can I have your social security number please?"", ""it's six three nine five eight four five six one."", ""Alright, and just to verify, that number was six three nine, five eight, four five six one correct?"", ""yup yup."", ""Thank you one moment while I look up your information."", ""I ain't got all day!"", ""So it looks like your policy was suspended due to lack of payment and."", ""no no no that's not right! I made a payment a few days ago!"", ""Okay so it looks like there was an attempt to make a payment on the seventh of last month but the check bounced."", ""crap! Well what can I do now? Can I make the payment and have the same policy that I had before?"", ""Actually yea, this policy can still be reinstated because it's been less than three months so if you give me one moment while I get you set back up."", ""alright I'm sorry about my attitude it's just that I've been fightin with this all day and I'm just tired man."", ""No I completely understand. Alright mister Wayne, so it looks like you had our Preferred Auto Insurance package at one thousand five hundred dollars a year and one twenty five a month."", ""yup."", ""So there will be a one time thirty dollar reinstatement fee with today's charge making your total payment for today one fifty five. Are you good with that?"", ""Well, I don't think I have much of a choice, I need insurance and you all were the most affordable so lets do it."", ""Alright, so whenever you are ready, you can provide me with the card information and we can get this done for ya."", ""hold on let me get me wallet."", ""No problem."", ""alright the card number is nine nine oh oh."", ""nine nine zero zero alright."", ""six two oh five."", ""six two zero five "", ""seven four I mean seven three four eight."", ""seven three four eight alright."", ""two five oh three."", ""two five zero three. Alright, let me read that back to you."", ""k."", ""that was nine nine zero zero."", ""yup."", ""six two zero five seven three four eight two five zero three."", ""you got it."", ""alright, and may I get that expiration from you please?"", ""oh three twenty four."", ""and the security code on the back of the card?"", ""eight six one."", ""alright, and this is a visa correct?"", ""yea."", ""Okay, so just for verification purposes, I need you to verify that you Mark Wayne authorize Rivertown insurance to process a payment of one hundred and fifty five dollars today is this correct?"", ""yup go ahead."", ""Thank you, the payment is now processing. And we are good to go. I have a confirmation number if you'd like me to provide you with that."", ""one minute let me grab my pen."", ""No problem."", ""okay what is it?"", ""That code is q.a.n."", ""q.a.n "", ""two six seven one."", ""two six seven one okay."", ""And your policy number is nine thirty five."", ""nine three five okay."", ""twenty two."", ""twenty two okay."", ""six one zero."", ""so thats nine three five two two six one zero."", ""That is correct. And as far as proof of insurance, I can have that mailed to you with."", ""Hey can you email it to me instead?"", ""Definitely! the email I have on file is m dot wayne sixty five at gmail dot com is this a good email address?"", ""yea, that's the one."", ""Alright, I will have your proof of insurance sent to your email and it should be getting there any minute now."", ""let me see, I have my gmail set up with my phone so it should oh, there it is, let me open it real quick."", ""Alright."", ""okay, I see it and I can just print it from my computer later on."", ""Yup. And it there anything else I can help you with mister Wayne?"", ""I think that's all, so my monthly payment, will it come out automatically?"", ""It will not but I can set that up for you real quick if you'd like."", ""Yea lets do that then."", ""No problem. Are we using the same card that was used to make today's payment?"", ""yea."", ""alright, cool so give me one minute."", ""mhm."", ""Alright mister Wayne we got you set up to have your monthly charges automatically withdrawn from your account."", ""What day will it come out?"", ""It'll come out on the twenty seventh of each month is that good for you?"", ""Yea that'll work."", ""Great! And is there anything else I could help you with today?"", ""I think thats all."", ""Alright great! And if you'd like, there's a short survey at the end of this call where you could rate your service with me today. If you could complete that, it'll greatly appreciated!"", ""Alright I guess I'll do it since you were the only person that actually helped me."", ""Well I'm glad that I was able to help. And if you need any more assistance don't hesitate to call."", ""Okay thanks "", ""Josh."", ""Yea, Josh."", ""Have a great day mister Wayne!"", ""you too.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""GetPolicyNumber"", ""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
315,"{""dialogue_id"": ""315"", ""turns"": {""turn_id"": [""insurance_315_000"", ""insurance_315_001"", ""insurance_315_002"", ""insurance_315_003"", ""insurance_315_004"", ""insurance_315_005"", ""insurance_315_006"", ""insurance_315_007"", ""insurance_315_008"", ""insurance_315_009"", ""insurance_315_010"", ""insurance_315_011"", ""insurance_315_012"", ""insurance_315_013"", ""insurance_315_014"", ""insurance_315_015"", ""insurance_315_016"", ""insurance_315_017"", ""insurance_315_018"", ""insurance_315_019"", ""insurance_315_020"", ""insurance_315_021"", ""insurance_315_022"", ""insurance_315_023"", ""insurance_315_024"", ""insurance_315_025"", ""insurance_315_026"", ""insurance_315_027"", ""insurance_315_028"", ""insurance_315_029"", ""insurance_315_030"", ""insurance_315_031"", ""insurance_315_032"", ""insurance_315_033"", ""insurance_315_034"", ""insurance_315_035"", ""insurance_315_036"", ""insurance_315_037"", ""insurance_315_038"", ""insurance_315_039"", ""insurance_315_040"", ""insurance_315_041"", ""insurance_315_042"", ""insurance_315_043"", ""insurance_315_044"", ""insurance_315_045"", ""insurance_315_046"", ""insurance_315_047"", ""insurance_315_048"", ""insurance_315_049"", ""insurance_315_050"", ""insurance_315_051"", ""insurance_315_052"", ""insurance_315_053"", ""insurance_315_054"", ""insurance_315_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning! This is Timothy Brum back in the office of Rivertown Insurance. How can I help you today?"", ""Hello Timmy this is Betty, widow of Omar. I am calling today to get my life insured. I have never done this. Omar went to see Jesus and did not come back. He kept him."", ""Yes, I know I was there. Knew Omar for twenty-five years. So tell me some more about needing life insurance?"", ""There are expenses Timmy besides the coffin. Which Omar had policy for that and paid for with the funeral policy. I have it here in the Omar's drawer. If I open the drawer I just freeze. Cannot seem to reach for it. I called you."", ""Let me just type in your name Betty, and I know the last name is Hunt."", ""I have all that here in Omar's drawer, but I think it would be better if you gave me a list Timmy."", ""I hear you, Betty. Found the policy. You and Omar both have life insurance."", ""Omar took care of that for me."", ""Yes, Omar did. Let me go through what the life insurance policy lets you do Betty."", ""I appreciate that Timmy."", ""Omar made you a financial safety net for when he went to see Jesus who kept him."", ""#Uh I have money to pay extra expenses? I have an insured life."", ""Yes ma'am, your life is insured. You can pay off mortage, medical bills, estate settlement or any other unpaid obligation."", ""Timmy it might sound like a stupid question, but how do I get the money? It has not magically shown up in the bank account. I was hoping to."", ""Betty you need to get Omar's death certificate. You need to get several of those for your business things."", ""How do I do that?"", ""Call up the funeral director they often help with that. If not call back here, and we will set up an appointment to do that."", ""Oh. Give me a moment. Have to get a Kleenex. You used the d word. I'm back."", ""My apologies for using the d word, Betty."", ""It is okay Timmy I have to get use to it."", ""The going to meet Jesus and staying certificate comes in about two weeks once requested. It makes accessing the money faster. Otherwise it might be as long as two months."", ""I have plenty for the month. Mostly I want to get it done."", ""Understandable Betty. #Um may I tell you more about life insurance policies?"", ""#Mhm."", ""Were you with Omar when he got the policies?"", ""As I recall, I came in and signed, but was not in the meeting about the policy when Omar made the decision."", ""On the policy a spot exists for a beneficiary. I have to check that Betty since that is the person who gets the money."", ""Go ahead and look."", ""Doing so Betty. Opening the policy. Betty you are the beneficiary."", ""After the Omar met Jesus certificate and stayed what happens next?"", ""If you are in agreement how about you call back letting me know you have the certificate, set up an appointment, and we will take care of it that way as well as that requested list."", ""Business done, Timmy."", ""Not quite Betty. Permission for me to view your life insurance policy?"", ""Yes."", ""Opening it and looking at it now. Okay Betty, you have Omar as the beneficiary. You might consider changing that."", ""I was hoping that I would go first, I suppose. What can be done?"", ""You can leave the money to a loved one. It can have instructions for estate use that you leave with a lawyer or you can give the money to the loved one. A few people add to or make a trust fund."", ""Can we handle that when I come in for the appointment? Have to think about it."", ""If you have a lawyer you might consider talking with him or her and the funeral director."", ""I do have a lawyer."", ""One more thing if you decide to move to the life insurance pay out to inheritance you need to know how the estate taxes would work. It would affect your heirs."", ""Do you handle that Timmy? I like to avoid IRS contact. Relatives do things."", ""I do not handle that Betty. I just sell insurance. Understand about relatives."", ""If the cops or IRS does not ask the right question my lips are sealed. They have to ask the right question that is the game."", ""Good policy Betty. Might try that here at Rivertown Insurance. I heard you have a new Persian kitty?"", ""Omar was ill, and we were stuck in the house so yes Pitty Patter has been a joy. Cutest kitty ever with a sweet mew."", ""Male or female Betty?"", ""Female. Has such a cuddly personality so want to breed her."", ""Let me know. I might want one of the kittens. Then I would compete with you at the Cat Show."", ""Timmy you know I will win. I always do."", ""I hear you, Betty."", ""Are we done, Timmy?"", ""For now, Betty. Now don't you forget about our date. I will call and check on you if I do not hear from you."", ""Oh Timmy. Then I will have a wild tale. ."", ""Okay Betty. Take care."", ""Bye Timmy.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
316,"{""dialogue_id"": ""316"", ""turns"": {""turn_id"": [""insurance_316_000"", ""insurance_316_001"", ""insurance_316_002"", ""insurance_316_003"", ""insurance_316_004"", ""insurance_316_005"", ""insurance_316_006"", ""insurance_316_007"", ""insurance_316_008"", ""insurance_316_009"", ""insurance_316_010"", ""insurance_316_011"", ""insurance_316_012"", ""insurance_316_013"", ""insurance_316_014"", ""insurance_316_015"", ""insurance_316_016"", ""insurance_316_017"", ""insurance_316_018"", ""insurance_316_019"", ""insurance_316_020"", ""insurance_316_021"", ""insurance_316_022"", ""insurance_316_023"", ""insurance_316_024"", ""insurance_316_025"", ""insurance_316_026"", ""insurance_316_027"", ""insurance_316_028"", ""insurance_316_029"", ""insurance_316_030"", ""insurance_316_031"", ""insurance_316_032"", ""insurance_316_033"", ""insurance_316_034"", ""insurance_316_035"", ""insurance_316_036"", ""insurance_316_037"", ""insurance_316_038"", ""insurance_316_039"", ""insurance_316_040"", ""insurance_316_041"", ""insurance_316_042"", ""insurance_316_043"", ""insurance_316_044"", ""insurance_316_045"", ""insurance_316_046"", ""insurance_316_047"", ""insurance_316_048"", ""insurance_316_049"", ""insurance_316_050"", ""insurance_316_051"", ""insurance_316_052"", ""insurance_316_053"", ""insurance_316_054"", ""insurance_316_055"", ""insurance_316_056"", ""insurance_316_057"", ""insurance_316_058"", ""insurance_316_059"", ""insurance_316_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! This is Timothy Brum of Rivertown Insurance Agency. We're here to help. How may I help you?"", ""You have any insurance for love sickness, Tim?"", ""Well, give me more of a description, and I will see what we have? Can I have a name for this love sick person?"", ""Why yes, this is Bud Zimmerman. I got me a new wife."", ""Glad to hear that Bud. Last time we talked it was the other way."", ""Met her through a job. Just cutest sassy gal you'd ever want to play with. Always saying no, but I convinced her."", ""How so?"", ""Told her when I pulled up to her house, she was to get in the car, and we would go for a landscape drive."", ""So did she get in the car?"", ""Well, no that's why I like her. She told me to go get a young one with a perfect body to spend all my money. I had to get out of my Tesla truck. Marian got the shakes for me. Could not move. I had been sending her little notes for awhile here and there. Had my secretary call her a time or two."", ""So what do you need in insurance, Bud?"", ""I had someone contact her on LinkedIn, and she talked up a storm there. Absolutely refused to talk about work. That was my plan. Instead she goes off and talks about life. I liked it. Had to marry her. Marian knows too much about me. It has been love sickness with me ever since. Cannot get enough of her. I need to get her on the insurances and want a life insurance policy for her alone."", ""Name, age, social security number and I have the rest, Bud."", ""Marian Belle Zimmerman I like the sound of that. Age of six zero, and I am five seven. xxx dash xx dash xxxx."", ""Sounds like you got to know each other rather quickly."", ""Well, yes at our age you do not wait too long. Have to grab it while it's still wriggling. Then it's the inevitable so have to find someone that likes to take care and she does. Shadows run from her."", ""Let's take a look at Mutual of Omaha. Has a grand lion logo. Puts it right there in front of your face."", ""You insinuating that I'm a lion."", ""In more ways than one."", ""I will take that as a compliment as the summation of my entire character which has served me well and got me Marian."", ""Let me give you some details on the policy, and it's uses. Along with me it has excellent ratings in customer service. #Um pricing is decent and for seniors it gives policy choices. ."", ""Is it term or whole life insurance?"", ""Depends on which one you pick, Bud. Mutual offers whole, term, and the universal life insurace. Better yet it has flexible policy provisions."", ""Any ratings on the company?"", ""Yes, Bud. JD Power in the two zero two zero USA LIfe Insurance Study ranked it fifth of twenty-three lif insurers. Financial strength lists A+ as in Superior."", ""Every place has negatives. What are they?"", ""Mutual likes you to use an agent and that's I, so not a negative for you. Riders are limited. A medical exam is needed for some policies."", ""Quantity of the policy?"", ""The term life insurance comes in with the coverage at hundred thousand. Whole life policies have coverage options. Those options range from two thousand up to twenty five thousand dollars."", ""Like the options on the whole life policies. Need the details. I will have to talk to Marian about it. Everything is a negotiation at this age. History, tattered history, finished business and unfinished business. Endless problem solving from prior decisions."", ""Do you and Marian want to do the pieces of the details of what you need together?"", ""Something like that. Still blending the financial and business details of our two lives together so we meet all obligations. Marian worth it though. You ought to have seen her face when she had the shakes and knew I had her. She kept telling me you need to go over there so I can move. Told me she was going to run. I made sure my arms were in the way. Ran right into them."", ""Like insurance the relationship fosters compatibility and security. Business man all the way, Bud?"", ""Something like that. I did not even assess the risk with Marian. Has to be love sickness."", ""I do not have a policy for that, Bud. You just have to survive it."", ""Let's move forward. I need to add Marian as a beneficiary to all the other policies I have with you."", ""Are we doing a portion where your adult children retain a portion and Marian gets a portion?"", ""Yes. Let's use the standard formula for all the other insurances."", ""Inputting that into the policies. It will take a bit of time."", ""Hate replacing the one before Marian."", ""You're not replacing, Bud. You had a good long marriage with Lissa. She's gone. Be happy."", ""How do you retain the good of what was while moving forward with the good you have with the one now without the inevitable feeling of betrayal?"", ""Bud, in insurance we just make a new policy for the situation of the present and extend what we know will be likely for the future."", ""You about done philospher Tim. Is that your next ad campaign?"", ""Would it be a good one, Bud?"", ""Yes, Tim that would soothe that state of mind. Should be fine money maker."", ""Finished. Making the email to send the information on Whole Life Insurance with all the riders and options so you and Marian can pick and choose."", ""Think it will take us about a week, Tim."", ""Okay. Let's set up an appointment in a week and a half. I will make recommendations with your picks."", ""Pick a day and time, Tim."", ""I think I'm suppose to say that, Bud."", ""Have to get back to the office. Transitioning to boss mode with a smile pointed at you, Tim."", ""How about Tuesday at three in the afternoon?"", ""Let me schedule it by phone calendar here."", ""Are we good, Bud?"", ""We're good, Tim."", ""Liked hearing and seeing you in love, Bud."", ""Me too, Tim."", ""Business concluded."", ""Agreed. Bye Tim."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""AddDependent""], [], [], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
317,"{""dialogue_id"": ""317"", ""turns"": {""turn_id"": [""insurance_317_000"", ""insurance_317_001"", ""insurance_317_002"", ""insurance_317_003"", ""insurance_317_004"", ""insurance_317_005"", ""insurance_317_006"", ""insurance_317_007"", ""insurance_317_008"", ""insurance_317_009"", ""insurance_317_010"", ""insurance_317_011"", ""insurance_317_012"", ""insurance_317_013"", ""insurance_317_014"", ""insurance_317_015"", ""insurance_317_016"", ""insurance_317_017"", ""insurance_317_018"", ""insurance_317_019"", ""insurance_317_020"", ""insurance_317_021"", ""insurance_317_022"", ""insurance_317_023"", ""insurance_317_024"", ""insurance_317_025"", ""insurance_317_026"", ""insurance_317_027"", ""insurance_317_028"", ""insurance_317_029"", ""insurance_317_030"", ""insurance_317_031"", ""insurance_317_032"", ""insurance_317_033"", ""insurance_317_034"", ""insurance_317_035"", ""insurance_317_036"", ""insurance_317_037"", ""insurance_317_038"", ""insurance_317_039"", ""insurance_317_040"", ""insurance_317_041"", ""insurance_317_042"", ""insurance_317_043"", ""insurance_317_044"", ""insurance_317_045"", ""insurance_317_046"", ""insurance_317_047"", ""insurance_317_048"", ""insurance_317_049"", ""insurance_317_050"", ""insurance_317_051"", ""insurance_317_052"", ""insurance_317_053"", ""insurance_317_054"", ""insurance_317_055"", ""insurance_317_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello and Good Morning! This is Timothy Brum of Rivertown Insurance Agency. What can I do to help?"", ""#Uh Timothy I had an accident. It's not good morning."", ""Oh, I am sorry. Are you okay? What hospital you in or are you home?"", ""Do not know yet?"", ""Where you at?"", ""#Um I'm sitting what was my my bomb pit SUV. Oh. The front is wrinkled."", ""Ambulance there?"", ""No, it happened."", ""Give me your name, where you think you are at, and I will call an ambulance."", ""This morning I was. E. C May and no period on the C because my mother did not give me a middle name. It's an initial."", ""Pulling up the policy. Do you know what road you are on E. C?"", ""#Uh I had a flash back to the war. It will take a some time. Thought you were the pilot and dialed you up. Winds in the bomber area. Strapped in. Fuzzy."", ""Let's assess. Your arm works. You are awake, you called. What about your chest and legs?"", ""Wriggling."", ""Okay. Any wounds, soldier?"", ""Not that I can see. Have some back pain, but not bad. Legs wriggling."", ""Understood."", ""I was in cockpit in a bomber. Enemy blew out the windows. Glass everywhere like now. Little pieces all over. Oh think a shard got me in the back. Held on to the firing mechanism while the plane dove. Lived to tell it. Woke up here. I am in my SUV."", ""E. C you lived through this one, too. Do you hear any sirens?"", ""No, Timothy. Other vehicle rolled. Glad I had an SUV. On Massey Road. I was going to the Piggley Wiggley for some eats."", ""Calling ambulance and sending. Stay on the phone E. C."", ""I can't get the door to open. Jammed."", ""Might be better if you wait E. C."", ""Vehicle isn't running."", ""Good then you should be fine till the ambulance comes."", ""Think the engine flew out. Seeing parts of something on the road--oh a breeze--windows gone. Seat belt jammed, too. I've been captured by my vehicle."", ""Oh E. C that vehicle was made to take care of you. Let me tell you how well it is going to take care of you."", ""Is my premium going up? Oh Louise is going to be mad when we do not make ballroom dancing tonight. Better not go home."", ""Now I know you are okay E. C."", ""What's the deductible on an event like this?"", ""You, the other person, the other vehicle, your vehicle, you, and medical are all covered."", ""What's the deductible on an event like this, Timothy?"", ""You chose a thousand dollars, mister May."", ""I hear the siren and that other fellow has not moved yet. Upside down. Must have had a seat belt on."", ""Staying on the phone with you till they get you mister May."", ""Found my pocket knife. Give me a second cutting that seat belt."", ""mister May? mister May?"", ""Whacked it. Seat belt free. Steering wheel not right. Too close to my belly button."", ""Can you wait till the medical people get by the door?"", ""Timothy I am getting ready. That other fellow is not moving so I will be second unless you know..."", ""#Uh see if you can find the button on the column and telescope the steering wheel."", ""Thanks Timothy. That's right I like it all the way out. Pushing the button and going in. Whole dashboard moved in a bit. I know now safety features work. Oh that white stuff that's the air bag. Thought it was a blanket. Oh that blanket made my chest purple on the right side. I have become a purple booby, Timothy."", ""I will call you later mister May after we get some information on the vehicle status. I will call the tow yards and find it."", ""I'm talking to Timothy the insurance man. Getting my vehicle taken care of. Door won't open."", ""Do I need to hang up mister May?"", ""No, you're my witness that they take care of me properly and that I am of sound mind. Back pain."", ""I am Timothy Brum of Rivertown Insurance officer. mister May called me. Stayed on the line. Said back pain only."", ""[sounds of life] got my phone back, Timothy. No shard. Have a back board in case. Thanks for being with me."", ""Okay E. C."", ""Taking me to Memorial Hospital. Call you when I know more."", ""Okay mister May. Glad you made it."", ""Other fellow he's alive worse shape though. Survived."", ""Yes you did. Talk to you later this week. I will get the paper work started."", ""Does my policy get me a pretty nurse?"", ""Of course mister May."", ""Bye Timothy. Be careful out here. It's mean."", ""Will do, mister May.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
318,"{""dialogue_id"": ""318"", ""turns"": {""turn_id"": [""insurance_318_000"", ""insurance_318_001"", ""insurance_318_002"", ""insurance_318_003"", ""insurance_318_004"", ""insurance_318_005"", ""insurance_318_006"", ""insurance_318_007"", ""insurance_318_008"", ""insurance_318_009"", ""insurance_318_010"", ""insurance_318_011"", ""insurance_318_012"", ""insurance_318_013"", ""insurance_318_014"", ""insurance_318_015"", ""insurance_318_016"", ""insurance_318_017"", ""insurance_318_018"", ""insurance_318_019"", ""insurance_318_020"", ""insurance_318_021"", ""insurance_318_022"", ""insurance_318_023"", ""insurance_318_024"", ""insurance_318_025"", ""insurance_318_026"", ""insurance_318_027"", ""insurance_318_028"", ""insurance_318_029"", ""insurance_318_030"", ""insurance_318_031"", ""insurance_318_032"", ""insurance_318_033"", ""insurance_318_034"", ""insurance_318_035"", ""insurance_318_036"", ""insurance_318_037"", ""insurance_318_038"", ""insurance_318_039"", ""insurance_318_040"", ""insurance_318_041"", ""insurance_318_042"", ""insurance_318_043"", ""insurance_318_044"", ""insurance_318_045"", ""insurance_318_046"", ""insurance_318_047"", ""insurance_318_048"", ""insurance_318_049"", ""insurance_318_050"", ""insurance_318_051"", ""insurance_318_052"", ""insurance_318_053"", ""insurance_318_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello this is Timothy Brum of Rivertown Insurance Agency. How may I help you today?"", ""Marian Wright here, Timothy. I was trying to pay my insurance online, and it did not confirm the submit."", ""Do you have your policy number handy Marian?"", ""I sure do. You want it."", ""Yes, Marian I want it."", ""One two three space four five six seven space eight nine one zero."", ""Let me read it back. One two three space four five six seven space eight nine one zero."", ""You sure have it going, Timothy."", ""Looking at the bill area. It's displaying an error. Can you check your bank balance Marian. I don't want to end up double charging you."", ""Let me get to my computer. Be a few seconds."", ""I can fix the error Marian if it did not make it to the bank. I can still fix it with your help if it did make it to the bank but we will have to involve the bank."", ""Viewing, viewing still viewing. Oh I need to go to pending. Give me a few more seconds."", ""Seconds granted fully."", ""Seconds sure are good, Timothy if it is fried chicken or fresh caught fish."", ""I agree with you there, Marian."", ""No recording of Rivertown Insurance being paid Timothy. Is it stuck in cyber space?"", ""We have some built in safety in the pay processing area that if anything goes wrong to just shut done the transaction. That is what it did but I do not know why it gave an error message."", ""Let me look up Down Detector. We might be having a cyber attack."", ""What did you find Marian?"", ""It's a cyber attack. A big one. oh my goodness it's ransomware just everywhere. Over two hundred companies hit. What should we do Timothy?"", ""I'm going to cancel the transaction and reset everything for you so we can ready payment."", ""#Um do you think that is wise?"", ""It clears everything, Marian. It lets me set the payment in ready mode. I will wait out the ransomware attack. Send it later with a so noted."", ""Is that a new process Timothy?"", ""It's one we paid for from a security startup. Ransomeware has not affected our payment system yet on this end."", ""Is there anything I can do to help since I caused it?"", ""No, no, no. You did not cause it. Some gang or country caused it. I need you to cancel the transaction manually just as a double check."", ""I am on it. #Uh back in my bank account. It timed out. Gives you that friendly message of I just closed the door in your face."", ""Oh Marian. I need you to go to Rivertown Insurance Agency online account and clear it on your computer. If our site does that it's for safety of the numbers, Marian."", ""I understand all that Timothy, but it's frustrating."", ""Okay. It is. But a necessary evil to keep personal information safe."", ""I've been wanting want wanting one of those uptown scan your eye things and it opens."", ""I'll let you know when we do that Marian. Put you first on the list. Got that information deleted."", ""It's gone with the wind now. Off in the airy cloud of data."", ""That data security firm we teamed up with can find it."", ""Do they do residential? Might be fun to get a lesson or two in and secure my personal information on my devices."", ""Not yet, but I will let you know when they go residential. It's proprietary things so waiting on their patents I think before branching out any further."", ""I'm glad to know that the Brum's do the latest. I am not an old school girl at all grrrrr."", ""I'm scheduling a call in two days to confirm your payment went through. #Um marked with no penalities and a multi-colored flag to get may attention."", ""How did you discover that startup security firm?"", ""Well, Marian we went to a conference and the firm was there. We did the pilot initiative. Would you like to do that if they decide to go residential?"", ""I would love that, Timothy. If you do something I would pilot for you as well."", ""Well, once in a while we do that. I will put you on the list."", ""It's my heart desire that when extremely old to do those things I hear myself back as in phrasing on some phone call or audio. Different people have unique ways of stringing words together."", ""In insurance we have to be clear. Synonyms can get us in trouble."", ""You have a different language Timothy when you go into your business speak. I have to get a dictionary sometimes."", ""It's to define the boundaries, Marian not to hide anything."", ""If you say so, Timothy."", ""For the moment I say so. I think we are all set. I will call in two days to check."", ""Writing myself a note so I be ready for that."", ""I hope all goes well with you and yours, Marian."", ""I hope so, too. You behave yourself Timothy and do good works."", ""I will."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
319,"{""dialogue_id"": ""319"", ""turns"": {""turn_id"": [""insurance_319_000"", ""insurance_319_001"", ""insurance_319_002"", ""insurance_319_003"", ""insurance_319_004"", ""insurance_319_005"", ""insurance_319_006"", ""insurance_319_007"", ""insurance_319_008"", ""insurance_319_009"", ""insurance_319_010"", ""insurance_319_011"", ""insurance_319_012"", ""insurance_319_013"", ""insurance_319_014"", ""insurance_319_015"", ""insurance_319_016"", ""insurance_319_017"", ""insurance_319_018"", ""insurance_319_019"", ""insurance_319_020"", ""insurance_319_021"", ""insurance_319_022"", ""insurance_319_023"", ""insurance_319_024"", ""insurance_319_025"", ""insurance_319_026"", ""insurance_319_027"", ""insurance_319_028"", ""insurance_319_029"", ""insurance_319_030"", ""insurance_319_031"", ""insurance_319_032"", ""insurance_319_033"", ""insurance_319_034"", ""insurance_319_035"", ""insurance_319_036"", ""insurance_319_037"", ""insurance_319_038"", ""insurance_319_039"", ""insurance_319_040"", ""insurance_319_041"", ""insurance_319_042"", ""insurance_319_043"", ""insurance_319_044"", ""insurance_319_045"", ""insurance_319_046"", ""insurance_319_047"", ""insurance_319_048"", ""insurance_319_049"", ""insurance_319_050"", ""insurance_319_051"", ""insurance_319_052"", ""insurance_319_053"", ""insurance_319_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! This is Timothy Brum of Rivertown Insurance Agency. How may I help you today?"", ""Timothy this is Charlsie Wiley. #Um my husband God rest his soul his perfect soil. Died in an accident of his making. I need to discuss the financial matter of life insurance."", ""Oh missus Wiley, I'm sorry to hear of that. Did not realize it. Let me find your life insurance policy and see what we can do. Did you say he died in an accident?"", ""Why yes Timothy. Of his own making I said. Roger bought this bright shiny new used private plane. Sometimes when you buy something used it needs some things fixed."", ""Roger died in airplane accident?"", ""Not exactly, Timothy. #Um Roger, Roger cremated himself early in his used plane."", ""#Uh I have to know for the life insurance policy a few more details, miss Wiley."", ""I understand. I buried Roger this week what was left of him. Had an urn ready."", ""Okay, missus Wiley. I understand. It's a bit..."", ""Roger bought a plane with a fuel leak. It would leak in the cockpit where he sat. The report said a fuel venting issue. I told him not to fly it, and the airport told him that."", ""Was he just near the plane, missus Wiley?"", ""No, he decided to fly it. That fool! God rest his soul in that perfect fire."", ""His death activated the usage of the death benefits, but for record keeping was it from home or from an airport?"", ""It was from an airport. The airport told him not to fly it. They said a fellow came out and inspected the plane. I have the paper. Cannot find that fellow."", ""Did Roger get in and it happened?"", ""No, Roger made it to the air. It went the way blue yonder way with fire."", ""Is there an airport report?"", ""Yes. I will bring it. #Uh let me read what they say. This copy being prepared by TriCity traffic control tower. It concerns the emegency involving Cirrus SRtwo two Gthree Turbo GTS July two three rd at approximately one four zero five Universal time coordinates..."", ""missus Wiley, I hate to interrupt, but is that a certified report?"", ""#Um yes Timothy. They had an audio. I was hoping to hear Roger's voice one last time. They made a transcript of it in detail."", ""Go on. I just need to hear the actual accident part."", ""It has the fellows name. John Avery. You can find John Avery at the airport."", ""Go on."", ""No communication other than the sound of crashing. They reported they saw the aircraft take off. A mechanic on the ground reported the plane veered off course. #Um the cockpit window lit up, he said. It crashed and formed a fireball on the tarmac area."", ""Anything else?"", ""Yes, they decided that fuel sloshed into the cockpit area and sparked. John always did like a warm seat. Oh Timothy, I miss him so."", ""Okay, no problem getting his death benefits. Let me explain. Life insurance has a death benefit for the beneficiary. On Roger's policy you are the beneficiary."", ""I'm glad to hear that."", ""I'm going to ask this gently as I can. Do you have the death certificate yet?"", ""The funeral home helped me request those. It is coming. It says an accidental death."", ""The money you receive from the death benefit is not taxable. Tell your accountant that the money came from life insurance and is not gross income."", ""#Uh Timothy can I have that in writing either a document or email?"", ""Yes, missus Wiley. I will send by your email and put an attachment. Give to your lawyer and accountant."", ""Thank you for that."", ""I have to put into the home office. Your death benefit from your husband's death is six hundred eighteen thousand dollars."", ""That will pay the bills and added expenses for the funeral. Family was in town at the hotels and..."", ""The main office will send the check or would you prefer direct deposit?"", ""I would like direct deposit."", ""I'm putting that as your preference. It will be about three days after I turn this information in which will be today."", ""I appreciate it, Timothy."", ""I need you to mail me a copy of the death certificate or drop it off here for the records. I just found Roger Wiley's obituary so I will send that as proof."", ""#Um writing notes so I remember that."", ""In about six weeks I will give you a call. We will update the insurances and your life insurance policy."", ""Did I make Roger the beneficiary?"", ""Yes, missus Wiley you did."", ""I understand that we need to go through things."", ""Once again I'm sorry missus Wiley about your husband."", ""I am, too. He was happy about getting that silly plane."", ""Okay, missus Wiley. Do you have people staying with you during this time?"", ""Yes, I will be fine, Timothy. It was hard to talk about what he did to himself."", ""Is that all you need, missus Wiley?"", ""Yes Timothy. Need to go take care of some other death business."", ""Okay. Talk to you in a few weeks, missus Wiley."", ""Bye Timothy and thanks. Do not go in places with fuel smell."", ""I hear you, missus Wiley. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
320,"{""dialogue_id"": ""320"", ""turns"": {""turn_id"": [""insurance_320_000"", ""insurance_320_001"", ""insurance_320_002"", ""insurance_320_003"", ""insurance_320_004"", ""insurance_320_005"", ""insurance_320_006"", ""insurance_320_007"", ""insurance_320_008"", ""insurance_320_009"", ""insurance_320_010"", ""insurance_320_011"", ""insurance_320_012"", ""insurance_320_013"", ""insurance_320_014"", ""insurance_320_015"", ""insurance_320_016"", ""insurance_320_017"", ""insurance_320_018"", ""insurance_320_019"", ""insurance_320_020"", ""insurance_320_021"", ""insurance_320_022"", ""insurance_320_023"", ""insurance_320_024"", ""insurance_320_025"", ""insurance_320_026"", ""insurance_320_027"", ""insurance_320_028"", ""insurance_320_029"", ""insurance_320_030"", ""insurance_320_031"", ""insurance_320_032"", ""insurance_320_033"", ""insurance_320_034"", ""insurance_320_035"", ""insurance_320_036"", ""insurance_320_037"", ""insurance_320_038"", ""insurance_320_039"", ""insurance_320_040"", ""insurance_320_041"", ""insurance_320_042"", ""insurance_320_043"", ""insurance_320_044"", ""insurance_320_045"", ""insurance_320_046"", ""insurance_320_047"", ""insurance_320_048"", ""insurance_320_049"", ""insurance_320_050"", ""insurance_320_051"", ""insurance_320_052"", ""insurance_320_053"", ""insurance_320_054"", ""insurance_320_055"", ""insurance_320_056"", ""insurance_320_057""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello. Betty Huntington here. My son, James, is going to college this year."", ""Congratulations, Betty. Where to?"", ""#Um out of state, Timothy. All that playing with computers paid off in a scholarship to MIT."", ""What are you concerned about?"", ""How is insurance on my baby going to work now that he is going to live in Massachusetts? It's colder than Texas."", ""Let me pull up the policy to see what you have James on."", ""I will wait then."", ""#Uh James has a vehicle and you cover him with your policy, but it had a local clause on it so we will have to change that. Should make the policy go up some. Somewhere between two five to five zero dollars. Have to get information on MIT region and see if any discounts."", ""#Um James decided to find a room rather than the dorm. #Uh how do we insure that, Timothy?"", ""Oh, does not want the dorm experience. Why would that be, Betty?"", ""James is reserved. Serious about his studies and dorms have that wildside despite room monitors. He would rather have the option to be on his own. I think he is ready. To tell the truth James wants to decide when to be wild and when not to be rather than the social pressure."", ""Has James always been that way Betty?"", ""James has been reserved but we have a set of Aunties in the family who like to encourage our young people to fool around irresponsibly. When they do they endlessly torture a young person about at it every gathering. They like the gossip. They do the same thing when someone divorces. They get someone decent, those Aunties mention every other affair the person had. James witnessed that growing up."", ""Your people, Betty?"", ""Oh yes, my people. My husband's people they stay quiet about such things. Finding ways to protect James in case he does do the wild."", ""Thank you for the background information, Betty. Let's talk renter's insurance since James will be so far away. Renter's insurance protects belongings. Either the belongings a person brings with them and any belongings they pick up while renting."", ""#Um tell me more, Timothy."", ""That renter's insurance will cover theft, vandalism, fire, and smoke and water damage. The water damage has to be from plumbing, a water heater or a furnace or air conditioner."", ""Intriguing that it allowed for water damage from an air conditioner, furnace, plumbing or the water heater."", ""Those are the most common things that damage renter's belongings, Betty. All done by data then a cost analysis. I know you were an accoutant and understand risk."", ""I had not thought of theft, Timothy. James would need to replace things then. Shipping items from home could get expensive. Of course there is always Amazon."", ""Yes, Betty. I hear you on the Amazon. James being the more mature person he is could order direct once he filed a claim and got a check."", ""Would it cover electronics because James has a pile of those devices?"", ""What type of electronics Betty?"", ""He has laptops, tablets, and some smart devices that I know of."", ""Most of that is covered. If something is particularly expensive or possible James created one will need an additional policy on those."", ""James is inventive. Why he got the MIT scholarship for four years. I will check Timothy."", ""Now if something does happen Betty rest assured James would have reimbursed living expenses."", ""Explain it to me."", ""If what James chose to rent, and it is deemed uninhabitable then the renter's insurance would pay any increased living costs for the next place for a time."", ""Is that house or apartment, Timothy?"", ""For either one, Betty. Do you know where James is renting at?"", ""Oh not yet, Timothy. We have been looking. We will take a trip to Massachusetts in a week or so to make a final decision."", ""I can fill out all the other details with your preferences. Then once you the decision is made you can give me a call from Massachusetts with the specific information on the rental. I can get the renter insurance processed quickly."", ""I appreciate that Timothy. One less thing to worry about."", ""The renter insurance also gives James liability protection."", ""#Um how so?"", ""It pays for any legal expenses, and medical bills if someone sues your son."", ""Oh my. Toddlers were much easier to deal with. College age is all the big stuff."", ""More adult stuff coming, Betty. If James has a guest over, and they become injured well it pays for medical expenses of the guest even if it is not James' fault."", ""Can I have a link to read over the details, options, and possible expenses?"", ""Of course, Betty. Will send right after our chat."", ""Some of the options will depend on what place gets rented, and where it is at."", ""Totally understood Betty."", ""I like the whole idea. I would like James taken care of that way."", ""I am sure you would."", ""Here I was worried about the wilds. Here you are informing me of the other dangers I had not thought of. I may keep James home with me."", ""Oh but Betty, James would lose that lovely scholarship he earned from MIT."", ""Having college age children is fraught with peril. No one tells you that when you have the cute little baby."", ""Oh Betty I sell insurance I have to by law tell you the worse case scenario in the product."", ""#Uh I spent all that time making sure James did not eat too many bugs, did not injure himself too badly, gave him manners, and some heathen child that I did not prepare for will do something to him."", ""Betty he is ready. James is ready. You did a good job. Rivertown Insurance is here for the what ifs? You will get that handled as well, too. Is James going to work while at college?"", ""It is a possibility, Timothy. You know other males especially older ones will put James through the gauntlet of tricks. Old men love to do that. My husband did but not to James because I wouldn't let him."", ""That is what insurance is for Betty to remind older men it will cost them. If James works maybe he could pay for an option he would like. Think of it as a learning permit for insurance."", ""Thank you, Timothy, for all the good information. I will call from Massachusetts to let you know. When I get the link I will have James fully explore so he understands."", ""Okay then I will look forward to the next call."", ""Bye Timothy. I need to check on James for my peace of mind before the heathens get hold of him."", ""Bye Betty. I will send the link.""], ""dialogue_acts"": [[], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
321,"{""dialogue_id"": ""321"", ""turns"": {""turn_id"": [""insurance_321_000"", ""insurance_321_001"", ""insurance_321_002"", ""insurance_321_003"", ""insurance_321_004"", ""insurance_321_005"", ""insurance_321_006"", ""insurance_321_007"", ""insurance_321_008"", ""insurance_321_009"", ""insurance_321_010"", ""insurance_321_011"", ""insurance_321_012"", ""insurance_321_013"", ""insurance_321_014"", ""insurance_321_015"", ""insurance_321_016"", ""insurance_321_017"", ""insurance_321_018"", ""insurance_321_019"", ""insurance_321_020"", ""insurance_321_021"", ""insurance_321_022"", ""insurance_321_023"", ""insurance_321_024"", ""insurance_321_025"", ""insurance_321_026"", ""insurance_321_027"", ""insurance_321_028"", ""insurance_321_029"", ""insurance_321_030"", ""insurance_321_031"", ""insurance_321_032"", ""insurance_321_033"", ""insurance_321_034"", ""insurance_321_035"", ""insurance_321_036"", ""insurance_321_037"", ""insurance_321_038"", ""insurance_321_039"", ""insurance_321_040"", ""insurance_321_041"", ""insurance_321_042"", ""insurance_321_043"", ""insurance_321_044"", ""insurance_321_045"", ""insurance_321_046"", ""insurance_321_047"", ""insurance_321_048"", ""insurance_321_049"", ""insurance_321_050"", ""insurance_321_051"", ""insurance_321_052"", ""insurance_321_053"", ""insurance_321_054"", ""insurance_321_055"", ""insurance_321_056"", ""insurance_321_057"", ""insurance_321_058"", ""insurance_321_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello! This Timothy Brum of Rivertown Insurance Agency. How may I help you today?"", ""Hi Timothy! This is Geraldine from church. I doing some considerations. I need your help in deciding some things to add to my house."", ""#Uh Okay Geraldine. What have you been thinking about in detail?"", ""I have been praying about those thieves in town and about those tornadoes that have been passing through. I got a nudge."", ""A nudge?"", ""Oh, you did not hear the sermon two weeks ago. You pray and most of the time Jesus responds, and you ignore it--."", ""#Uh where does the nudge come in, Geraldine?"", ""Timothy, I was getting to that. You must be patient. Remember the song I taught you as a teenager in Sunday School. Have patience, have patience don't be in such a hurry..."", ""Oh, I remember miss Geraldine. I have never forgotten your lessons. I would not be the good insurance agent today if I had not practiced with you first."", ""I am glad I did you some good. Now my considerations have been about buying a tornado shelter and putting thief prevention in or buying a safe room. Robert is older now and though still the man needs a little more protection to keep him out of trouble."", ""How so Geraldine about Robert?"", ""He was in the Korean War and though the memory is strong the body is more frail. Rather than a tussle with a thief thought I would take him to a room. Running away from tornado well Timothy we do not run fast.We sashay. I need a room."", ""Now I understand more than I did, Geraldine. How is it you want me to help? The church way or the insurance way?"", ""In my considerations tornado shelters are underground sometimes with a hatch and sometimes with door. Do I get a discount on my homeowner's insurance if I let construction people dig up my flowers to put that in?"", ""#Uh. We do not cover tornado shelters. It's underground and no tornado has ever sucked one up out of the ground yet."", ""Well, good that helps. Really, really, really helps."", ""Why so, Geraldine?"", ""I was not looking forward to having Robert climb down a ladder into a hole. I was going to buy an inflatable and if he well if that tornado was coming fast I would have dropped him in the hole. Don't tell anyone. It would have been for his own good. It's hell getting old."", ""Is it okay I speak now Geraldine?"", ""Why yes, Timothy. I confessed to you, and I feel better that you know about unusual solutions."", ""Safe rooms are a different story Geraldine. It sounds like the better option for Robert. You can put that that candy--you will not let him have in the safe room. Those cigars you took away. It might help the sashay."", ""I believe so. I have been pricing safe rooms or looking at converting a room in the house to that. How does insurance work with that?"", ""Well, Geraldine if it is an addition to your home or you have construction convert a room to a safe room then homeowner's insurance will cover that, and there are some discounts which we will talk more about when you make your decisions."", ""What about those self-contained safe rooms made to just put outside your home?"", ""That I will have to do some research and talk with the the home office, Geraldine. I will get that information for you. Was there an incident on your street near the home with thieves?"", ""Not yet. I like to prepare before an incident, Timothy. I did talk with John at church who is a retired law enforcement man. Some things have changed in town. I got to considering what I would do."", ""What all did the considering involve Geraldine?"", ""Robert is slower, Timothy. Like winding down a bit every day. Nothing wrong. Still healthy. But eating takes an hour, walking takes longer. We have moved to turtle phase so to complete it he needs a shell."", ""Well, Geraldine I don't know what to say to the turrle comparision. We don't insure that either."", ""I know. You have to adapt and be flexible or your chance of being hurt or injured goes up in old age. I know what adapt or die means now."", ""I hear you Geraldine. We have an affiliated partner for medical. I could introduce to them. They do not go to our church, but are good people. We do not do medical directly, but when someone has a car accident it is who we go to make decisions and get advice."", ""We have medical insurance Timothy several policies all up to date."", ""I hope so, but do you have longterm care insurance? Robert is healthy so will possibly last a long time."", ""Oh, Timothy I understand now. A safe room with assistance like for twenty four hours."", ""Something like that Geraldine."", ""Right now I need assistance for emergencies only. Robert never wants to give up his favorite chair."", ""Understood Geraldine. If you can find a duplicate favorite chair might be good to put in the safe room."", ""I had not considered that Timothy, but putting that idea on my list right now. I have to make lists now."", ""While you have that list out would you like the number for Insurance girl Becky who does longterm care policies?"", ""No where on my insurance list is longterm care. Yes give it to me, Timothy."", ""One eight hundred four five four three three eight nine. Tell them Timothy Brum sent you. I will make a call and tell them your situation so you are introduced. Ask for Becky."", ""Let me repeat it back to you Timothy. One eight hundred five five four three three eight nine. Is that it?"", ""Not quite. One eight hundred four five four--."", ""Oh let me correct that. Okay Timothy repeat it again."", ""One eight hundred four five four three three eight nine."", ""Right back at you. One eight hundred four five four three three eight nine."", ""There you go, Geraldine."", ""Call miss Becky for longterm care insurance."", ""Correct Geraldine."", ""You are a good man, Timothy. Glad you listened to me in Sunday School."", ""I am glad I did too, Geraldine. Anything else I can help you with?"", ""Yes, Timothy so how do I insure my safe room."", ""I am going to mail you some papers from the government FEMA who did some work on safe roomiss have some discounts, and estimations. You get your estimations. Make your decision. Call me. If I do not hear from you in a couple of weeks. I will call and see where we are at that way. Now miss Geraldine that is between you and I and not every one at church."", ""I agree with Timothy. I love them, but they put their nose in everything."", ""One of your lessons Geraldine was--Be wise as a serpent and gentle as doves especially around wolves."", ""You did hear me, Timothy. That was a bad day."", ""Thought I would let you know, Geraldine."", ""Thanks Timothy. I think my considerations with insurance are done."", ""Okay then. Bye Geraldine you have a good day."", ""Bye Timothy I will.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
322,"{""dialogue_id"": ""322"", ""turns"": {""turn_id"": [""insurance_322_000"", ""insurance_322_001"", ""insurance_322_002"", ""insurance_322_003"", ""insurance_322_004"", ""insurance_322_005"", ""insurance_322_006"", ""insurance_322_007"", ""insurance_322_008"", ""insurance_322_009"", ""insurance_322_010"", ""insurance_322_011"", ""insurance_322_012"", ""insurance_322_013"", ""insurance_322_014"", ""insurance_322_015"", ""insurance_322_016"", ""insurance_322_017"", ""insurance_322_018"", ""insurance_322_019"", ""insurance_322_020"", ""insurance_322_021"", ""insurance_322_022"", ""insurance_322_023"", ""insurance_322_024"", ""insurance_322_025"", ""insurance_322_026"", ""insurance_322_027"", ""insurance_322_028"", ""insurance_322_029"", ""insurance_322_030"", ""insurance_322_031"", ""insurance_322_032"", ""insurance_322_033"", ""insurance_322_034"", ""insurance_322_035"", ""insurance_322_036"", ""insurance_322_037"", ""insurance_322_038"", ""insurance_322_039"", ""insurance_322_040"", ""insurance_322_041"", ""insurance_322_042"", ""insurance_322_043"", ""insurance_322_044"", ""insurance_322_045"", ""insurance_322_046"", ""insurance_322_047"", ""insurance_322_048"", ""insurance_322_049"", ""insurance_322_050"", ""insurance_322_051"", ""insurance_322_052"", ""insurance_322_053"", ""insurance_322_054"", ""insurance_322_055"", ""insurance_322_056"", ""insurance_322_057"", ""insurance_322_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! How's it going? This is Craig Brum of Rivertown Insurance Agency. Timothy is in the field chasing tornado damage reports."", ""Hello Craig. This is Jim Read. Need to look at policies and make some changes. Changing the plan, I am."", ""#Uh well mister Read which one do you want to begin with?"", ""Start with car insurance. Think I have two policies with you."", ""You have your policy number."", ""Of course. one two three-four five six seven-eight nine ten for the vehicles."", ""You have preferred auto at deductible of fifteen hundred dollars. What needs changing?"", ""Change it to complete auto and is that with the all inclusive discount since I have my house with you as well."", ""Yes, sir. You still working for Chevron-Phillips?"", ""Why yes I am. Kicking at EXXON every day making discoveries in the laboratory for more effiecient processing. You say that Craig with a long o. Proooooocess."", ""Heard and known now. What next, Jim?"", ""Let's take a look at my hook 'em horns option homeowner insurance."", ""We looking at the whole policy or the deductible?"", ""The deductible, Craig."", ""You have the Home Preferred option so sixteen hundred a year deductible."", ""Move it to the Home Complete venue."", ""That's two thousand a year, Jim. Any other details?"", ""I will read it when you send me the updated policy."", ""What's next?"", ""Life insurance. Add a policy the cheapest one you have. Have young son who is an adult coming back home. Out of drug rehab again."", ""I don't know what to say as in whether to offer congrats or condolences?"", ""Stay neutral till we see which way the it flows. That young man knows I'm a gent with a heart of gold with kith and kin. If I ever met the guy who invented that illegal drug I would murder that son of a gun in the very, very first degree."", ""I would recommend upping the health insurance if he is going to be on yours and not his own policy."", ""I don't have that with you all."", ""I have an affiliate group we associate with for such. Her name is Becky. Might want to see what they have to offer, Jim?"", ""Can she send the information and a contact point?"", ""Yes, if I have your permission to release your address to her and phone number."", ""Do that. Any other insurances you have that might cover the possible coming situations?"", ""No, but we need to go back to the Life Insurance policy for more information needs."", ""What do you need?"", ""Name of son, age, income etc."", ""Clarence Thomas Read. Age is twenty-five. Last time I checked male."", ""Give me a second."", ""Second given and a third and maybe a fourth."", ""Need a date of birth Jim as well as Social Security number."", ""July twenty-third nineteen ninety five I was sitting by Bessie's bed listening to the cursing of transition. Six weeks later Bessie decided she liked me still. Social Security number I will call back with."", ""Your son have an employer."", ""#Uh did not pass the drug test and why the rehab. Got caught again which is a good thing."", ""Okay so dependent. So truly add to your policy."", ""At least for a while or until he goes too far and dies from that devil concoctions."", ""Until I get the information cannot give a true quote, Jim."", ""I know. Put a timeline of year and a half on it. Period of time I am giving him to restart and then cut off. Tough love thing."", ""Oh, you've talked with the counselor."", ""Yes, Craig more times than I care to count. Some day I will not be around. The safety net will be gone."", ""Would you prefer I talk with Clarence on some of this?"", ""No. Clarence is not trustworthy presently. Goal is to move him that way. He may try to get policies here on his own. You know the situation so do the risk calculation before accepting his word."", ""Okay Jim. I see the reasoning now of what you are doing and why."", ""Dealing with a liar costs money, causes illness from stress and makes life more difficult than it needs to be."", ""Hope I never know, Jim. Can only offer business help."", ""You deal with the hand given to you. #Uh Clarence had such potential, and he squandered for liars and thieves. He wasn't abused or mistreated. Good loving son when young. Then someone gave him those illegal drugs and his genetics latched on to that. It changed everything. They always want approval for that lie."", ""Hell on earth?"", ""Yeah, Craig. Good description is hell on earth."", ""Putting notes on this about Clarence vaguely done mostly permissions on which part and where you take over."", ""#Um good idea. Have to go through the usual crudeness of the community defending poor Clarence's rights instead of his victimiss Mostly women. Apparently victims do not have rights or parents in the eyes of the public. Different story in industry and at work."", ""I hear you, Jim. I think we have covered the bases and the baseness. Anything else?"", ""Not that I can think of. If I do I will call."", ""You do that, Jim. You'll hear from me soon."", ""Bye Craig."", ""Bye Jim.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
323,"{""dialogue_id"": ""323"", ""turns"": {""turn_id"": [""insurance_323_000"", ""insurance_323_001"", ""insurance_323_002"", ""insurance_323_003"", ""insurance_323_004"", ""insurance_323_005"", ""insurance_323_006"", ""insurance_323_007"", ""insurance_323_008"", ""insurance_323_009"", ""insurance_323_010"", ""insurance_323_011"", ""insurance_323_012"", ""insurance_323_013"", ""insurance_323_014"", ""insurance_323_015"", ""insurance_323_016"", ""insurance_323_017"", ""insurance_323_018"", ""insurance_323_019"", ""insurance_323_020"", ""insurance_323_021"", ""insurance_323_022"", ""insurance_323_023"", ""insurance_323_024"", ""insurance_323_025"", ""insurance_323_026"", ""insurance_323_027"", ""insurance_323_028"", ""insurance_323_029"", ""insurance_323_030"", ""insurance_323_031"", ""insurance_323_032"", ""insurance_323_033"", ""insurance_323_034"", ""insurance_323_035"", ""insurance_323_036"", ""insurance_323_037"", ""insurance_323_038"", ""insurance_323_039"", ""insurance_323_040"", ""insurance_323_041"", ""insurance_323_042"", ""insurance_323_043"", ""insurance_323_044"", ""insurance_323_045"", ""insurance_323_046""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good evening. Thank you for calling Rivertown Insurance. This is Lou, how can I help you today?"", ""I need to reset my password. I forgot it. Can I do it online?"", ""Yes, you should be able to do a password reset online, just click the button that says forgot password."", ""I tried that already but I put in my email and then it says an email will be sent if that email exists."", ""Okay, can you tell me to whom I have the pleasure of speaking with today?"", ""Sorry, my name is Stacy Crumbs. I checked my email and I have not gotten anything yet."", ""Stacy how long has it been since you requested a password reset?"", ""#Um, about ten minutes now."", ""All right, let me see if I can access your account. Can I have your first and last name, date of birth and customer number?"", ""Well it's Stacy Crumb, ten four seventy nine and I I I don't have my account number."", ""That's okay, can you tell me your social security number and phone number on the account?"", ""Oh yeah, that's seven four two three zero nine nine eight four and six oh eight seven three six one one seven two."", ""Great, alright to verify it's you can I have your mother's maiden name?"", ""Yep that would be Silvia, I mean Taylor."", ""Perfect. Your account is pulled up now. It looks like you locked the account up. Let me see if I can fix this."", ""Oh, how did I lock my account?"", ""After three incorect attemts to log on the system will lock you out for security reasons."", ""That makes sense."", ""We want to protect all our customers. Stacy could you tell me your email address?"", ""Sure it's cheermomtwelve at gmail dot com."", ""All right, your account has a different email listed. That's why you did not get the reset email."", ""Aw, that's right. I made this account years ago and got a new email awhile back. Can you fix it?"", ""I sure can. Give me just a moment and I will get you updated."", ""Great. Can you still reset my password and I need to update my card info. Or can I do it myself?"", ""Yes I will send a password reset to your new email address and you can just click the link and put in a new password."", ""Okay, and the card information?"", ""You can update it once the password is reset or I would be more than happy to do it."", ""I will just do it myself, thank you."", ""All right, go ahead and check your email for the reset link."", ""One second."", ""No hurry, just let me know."", ""You know I hate technology most days. It's funny how much we depend on it."", ""I understand completely. It sure is helpful when it works."", ""You got that right. "", ""Has the email shown up yet?"", ""I completely forgot, yep. There it is. Okay I clicked it."", ""All right now it will ask you for a new password. The password must have at least one capital letter and one number."", ""Got ya. I am putting it in now."", ""Great. Now it should ask you to sign on."", ""Yep and I did. It worked!"", ""That's wonderful. Now don't forget to update your payment."", ""I am headed there now. Thanks so much."", ""No problem, is there anything else I can help you with today?"", ""Nope, that was all."", ""All right then Stacy you have a wonderful day."", ""You too. Thanks again."", ""You're welcome. Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
324,"{""dialogue_id"": ""324"", ""turns"": {""turn_id"": [""insurance_324_000"", ""insurance_324_001"", ""insurance_324_002"", ""insurance_324_003"", ""insurance_324_004"", ""insurance_324_005"", ""insurance_324_006"", ""insurance_324_007"", ""insurance_324_008"", ""insurance_324_009"", ""insurance_324_010"", ""insurance_324_011"", ""insurance_324_012"", ""insurance_324_013"", ""insurance_324_014"", ""insurance_324_015"", ""insurance_324_016"", ""insurance_324_017"", ""insurance_324_018"", ""insurance_324_019"", ""insurance_324_020"", ""insurance_324_021"", ""insurance_324_022"", ""insurance_324_023"", ""insurance_324_024"", ""insurance_324_025"", ""insurance_324_026"", ""insurance_324_027"", ""insurance_324_028"", ""insurance_324_029"", ""insurance_324_030"", ""insurance_324_031"", ""insurance_324_032"", ""insurance_324_033"", ""insurance_324_034"", ""insurance_324_035"", ""insurance_324_036"", ""insurance_324_037"", ""insurance_324_038"", ""insurance_324_039"", ""insurance_324_040"", ""insurance_324_041"", ""insurance_324_042"", ""insurance_324_043"", ""insurance_324_044"", ""insurance_324_045"", ""insurance_324_046"", ""insurance_324_047"", ""insurance_324_048"", ""insurance_324_049"", ""insurance_324_050"", ""insurance_324_051"", ""insurance_324_052"", ""insurance_324_053"", ""insurance_324_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! This is Craig Brum of Rivertown Insurance Agency."", ""Hello Craig you holding down the fort?"", ""Yep, I'm holding it down and helping people at the same time. How about you?"", ""This is Ray Towns. No, I'm not holding anyone down or helping anyone but myself right now."", ""So what can I do for you Ray Towns?"", ""I got a new vintage car, Craig. Need one of those special auto quotes."", ""What did you find Ray?"", ""Went to an estate sale and found a vintage one nine six seven Turquiose Blue Jaguar. Meow!"", ""Is that cat purring, Ray?"", ""It starts. #Um needs a bit of interior work on the driver seat, but other than that mint condition every where else."", ""Did you pay market value or get a bargain Ray?"", ""Craig you know I never pay full price. I got it for half price. Mine free and clear."", ""Okay Ray. Now you know that cannot be a regular policy so let me look up market value and go from there."", ""You do that."", ""#Um for the moment let's say it's excellent condition. It's value will range from around eighty eight thousand to as high as one hundred eighteen thousand. I need to see the vehicle for a precise quote so it will be an estimate for now."", ""I understand."", ""Ray are you going to tell me how much you paid for it?"", ""Not eighty eight thousand. I did tell you."", ""You got a one nine six seven start that engine Jaguar for four four thousand."", ""Should have been there Craig when I laid those Franklins down."", ""#Uh Ray we have to insure it for it's value not your bargain. How heavy was those bills?"", ""I lied. I wrote a check."", ""We're going to go with American Classic. It does agreed upon value before you sign what money you have left to me."", ""It could have been yours if you would leave the office."", ""I leave the office and walk in people's homes just not during an estate sale. So what are you going to do with Jaguar, Ray?"", ""I'm going to go get me a Cat Woman and ride around town. A living one to match that hood ornament MY Jaguar has."", ""Back to the policy. American Classic gives up to fifty percent discounts like you and your bargain making. It's available Nationwide."", ""I need to budget after spending all that. Start giving figures."", ""#Uh going to give a range since we do not have a precise agreed upon value but will be between two thousand seven hundred and three thousand. It could be more if the Jaguar is a specialized version."", ""A month or annually?"", ""Annually Ray. So what color is the interior?"", ""Oh Craig it's that warm cinnamon. Being leather it warms up when you sit on it."", ""Do you want the insurance estimator on what day?"", ""Wednesday or a Thursday would be good, Craig. You coming with him or her?"", ""Yes Ray. It may be the only time in my life that I get to touch a one nine six seven Jaguar."", ""Wise decision."", ""More details on the policy so you are fully informed. Policy will include the bodily injury, property damage liability, collision and of course comprehensive."", ""Will it have the medical?"", ""Yes Ray. It will have uninsured motorist and the medical payment with the personal injury protection."", ""More worried about theft."", ""The policy covers that as well. Because it is a classic car you also get spare parts coverage, agreed value on loss settlements, pet coverage for that Cat you plan on and trip interruption. Anti-theft devices because it's a classic is a discussion Ray."", ""What about mileage, Craig?"", ""That will affect the quote, Ray. You limit the miles the quote is less, but you can get unlimited mileage."", ""I plan on joining one of those Jaguar clubs for my social. You know stand around and talk about it."", ""Glad to hear that Ray. Make sure you think about your Jaguar as an investment rather than the usual car manner we think about."", ""#Um I hear you Craig. Make my decisions based on that perspective."", ""I will call you when I confirm a time with the insurance estimator."", ""Going to get some quotes on that leather seat. Have to find a restorer."", ""I can send you a list of people we recommend, Ray if you so desire."", ""Oh Craig I so desire."", ""It's a good investment, Ray. Glad you found that Jaguar."", ""I am happy too for it. Peace of mind Craig. Peace of mind."", ""You have a good day, Ray. Enjoy the Jaguar."", ""You too, Craig. Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
325,"{""dialogue_id"": ""325"", ""turns"": {""turn_id"": [""insurance_325_000"", ""insurance_325_001"", ""insurance_325_002"", ""insurance_325_003"", ""insurance_325_004"", ""insurance_325_005"", ""insurance_325_006"", ""insurance_325_007"", ""insurance_325_008"", ""insurance_325_009"", ""insurance_325_010"", ""insurance_325_011"", ""insurance_325_012"", ""insurance_325_013"", ""insurance_325_014"", ""insurance_325_015"", ""insurance_325_016"", ""insurance_325_017"", ""insurance_325_018"", ""insurance_325_019"", ""insurance_325_020"", ""insurance_325_021"", ""insurance_325_022"", ""insurance_325_023"", ""insurance_325_024"", ""insurance_325_025"", ""insurance_325_026"", ""insurance_325_027"", ""insurance_325_028"", ""insurance_325_029"", ""insurance_325_030"", ""insurance_325_031"", ""insurance_325_032"", ""insurance_325_033"", ""insurance_325_034"", ""insurance_325_035"", ""insurance_325_036"", ""insurance_325_037"", ""insurance_325_038"", ""insurance_325_039"", ""insurance_325_040"", ""insurance_325_041"", ""insurance_325_042"", ""insurance_325_043"", ""insurance_325_044"", ""insurance_325_045"", ""insurance_325_046"", ""insurance_325_047"", ""insurance_325_048"", ""insurance_325_049"", ""insurance_325_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello this is Timothy Brum of Rivertown Insurance Agency. How may I help you today?"", ""Hello Timothy. We talked at the Lion Club about a week ago. Kathleen Traylor. You liked my sunflower hat."", ""I I remember. How are you? You talked to me about how to move into civilian insurance."", ""That's right. John, my husband, chose a military career but he is retiring now. Getting ready to buy our first house that is not military issue."", ""Civilian life is different in it's ways. So have you found a place, Kathleen?"", ""We have."", ""Under contract and just waiting on a few items before finalizing?"", ""You have it, Timothy."", ""I need the appraisal value of your home, and we will go from there calculating the insurable costs."", ""Oh not what we're buying it for, Timothy. How does that work?"", ""As they say on Facebook, it's complicated. Usually get that in Messenger."", ""Start the explaining or I'm not paying."", ""#Uh Kathleen were you in the military, too?"", ""#Uh no, but it does spill over, and is useful."", ""It goes by as a basis the square footage of the home multiplied by the cost to rebuild if the home was deemed totaled."", ""I'm listening."", ""Often that is the country appraisal cost. What you are paying is market value cost? That varies from appraisal cost."", ""My home has varying values then."", ""Kathleen, you could say that. Insurance covers replacement of the house not the value a realtor would put on it."", ""#Uh which means if I hired a contractor that would be the cost of his materials and labor."", ""Totally correct. #Uh the value of the square footage multiplied by value by square footage gives an estimate of replacement cost coverage. It's around two hundred eighteen thousand."", ""Is that what I am paying, Timothy?"", ""No just an explanation of calculation. We go to a table now. The choice is two hundred thousand dollar dwelling coverage versus three hundred thousand dollar dwelling coverage."", ""If my house blows up Timothy I would have to come up with eighteen thousand since you would cover up to two hundred thousand. Think we better go to three hundred thousand."", ""Well maybe, Kathleen. You're going to pay what market value?"", ""One hundred eighty two thousand and some change."", ""Give me your address, Kathleen."", ""The one I'm moving to since otherwise you will get a Marine base address."", ""I'd insure a Marine. My Dad was an astronaut. We do space cause we're Generation Apollo. Grew up in Clear Lake Timber Cove near Houston."", ""Oh Timothy. Two sixteen Burnett Drive, Webster seven seven zero fifty eight."", ""Got it. So the appriased value comes in at one hundred sixty nine thousand and some change. I would advise the two hundred thousand dollar for dwelling coverage which is a thousand dollar deductible along with one hundred thousand liability protection. Rate comes to three thousand nine hundred, Kathleen."", ""That's affordable. How does payment go, and what is liability protection?"", ""You can pay annually up front and often a mortgage does that so you may need to check with the bank if they will collect it with the house payment."", ""If not, how do we pay?"", ""Annually, but the option of spreading that amount over twelve months makes it easier to pay."", ""I would like the twelve month option."", ""Let me answer your questions about liability. In a homeowners insurance policy that portion termed liability protects against lawsuits. In case someone gets injured on the property or there's property damage caused by you and yours. It also covers your favorite pets."", ""Can I have an email with this information? I have to run it past my military man husband."", ""Not a problem. Give me your email, Kathleen."", ""Kathleen nine two one at earthlink dot com. It will be changing once we move."", ""Understood. Now once you move in we will have to tweak your policy for sheds, special items in the garage, or guns possibly."", ""Oh, you do understand. Yes, we will have some of that most likely. Those moving not sure yet what all they are taking."", ""Just give me a call, Kathleen. We can tweak and add things."", ""Good because it will take a some time to sort it all out and about and to be retired."", ""I hear you, Kathleen. I'm scheduling a call back with you in a week and a half to see where the house buying is."", ""I will attempt to talk to the mortgage broker to see if we can put insurance payment with the house payment."", ""That's a lot in a month's time. If you need any help with insurance feel free to call anytime. I will try to answer your questions as best as we all can."", ""Lots of choices as a civilian."", ""Yes, Kathleen there are. Why you keep us safe so we can have those choices."", ""Bye Timothy."", ""Bye Kathleen.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
326,"{""dialogue_id"": ""326"", ""turns"": {""turn_id"": [""insurance_326_000"", ""insurance_326_001"", ""insurance_326_002"", ""insurance_326_003"", ""insurance_326_004"", ""insurance_326_005"", ""insurance_326_006"", ""insurance_326_007"", ""insurance_326_008"", ""insurance_326_009"", ""insurance_326_010"", ""insurance_326_011"", ""insurance_326_012"", ""insurance_326_013"", ""insurance_326_014"", ""insurance_326_015"", ""insurance_326_016"", ""insurance_326_017"", ""insurance_326_018"", ""insurance_326_019"", ""insurance_326_020"", ""insurance_326_021"", ""insurance_326_022"", ""insurance_326_023"", ""insurance_326_024"", ""insurance_326_025"", ""insurance_326_026"", ""insurance_326_027"", ""insurance_326_028"", ""insurance_326_029"", ""insurance_326_030"", ""insurance_326_031"", ""insurance_326_032"", ""insurance_326_033"", ""insurance_326_034"", ""insurance_326_035"", ""insurance_326_036"", ""insurance_326_037"", ""insurance_326_038"", ""insurance_326_039"", ""insurance_326_040"", ""insurance_326_041"", ""insurance_326_042"", ""insurance_326_043"", ""insurance_326_044"", ""insurance_326_045"", ""insurance_326_046"", ""insurance_326_047"", ""insurance_326_048"", ""insurance_326_049"", ""insurance_326_050"", ""insurance_326_051"", ""insurance_326_052"", ""insurance_326_053"", ""insurance_326_054"", ""insurance_326_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon this is Craig Brum of Rivertown Insurance. If you are pondering where Timothy is he is out in the field. How can I help today?"", ""This is Jim Cox, it's fine if I talk to you."", ""What are you needing today, Jim?"", ""I have had an incident in my garage workshop."", ""Well, tell me about the incident Jim, and I will tell you if we can help."", ""I got up like I always do at dawn. Got my coffee and headed to the garage to admire my new truck."", ""Go on, Jim. Tell me."", ""Drove trucks all my life for the oil field work I did. I bought me one of those two zero two one Ford Raptors with all the dodads. Velocity Blue that gleams as the sun hits the hood on a fine Texas day."", ""No damage yet, Jim just go on and tell me. two zero two one Velocity Blue Ford Raptor Timothy told me he insured that --had leather seats."", ""Yep, dark brown fine grained leather seats with one of those butt warmers. I was running my hand along her fine back wheel base at the end of the running boards when I saw the dent."", ""Did you hit something on the way home, Jim?"", ""Nothing like that Craig. This is a tale that is rare. Parked it in the garage without a dent. I hear a ruckus."", ""#Um Jim if you killed someone we do not take care of that. I know you had Green Beret training."", ""Craig I have settled down a bit since then. I came around that corner thinking a thief had made it to my workshop. But when I looked down I saw the Mother Nature raisins."", ""Mother Nature raisins? You will have to explain that to me."", ""Oh Craig you are getting a lesson here. Those raisins were inky black and oval shaped. Pointed at one end and flat on the other sitting in a cluster on my concrete. Animal excrement, Craig."", ""Well Jim. I have to tell you insurance does not cover animal poo."", ""There's more, Craig."", ""Okay. Tell me more then, Jim."", ""I have an attached workshop to the garage and an inside door. I cautiously walked up and sure enough the door was ajar and the noise oh Lordy the noise from there with a snort. Now that the critter caught a whiff of me."", ""Okay you killed the critter?"", ""Should have because it was a fine looking four point buck deer."", ""Well, what happened then if you did not kill that buck?"", ""That buck tore up my workshop because it was not smart enough to know the door was ajar not shut."", ""I am trying not to laugh, Jim. I need a damage assessment so I can tell you what is covered. Timothy is going to come to your house to verify this claim."", ""When I opened the door and that buck saw it could escape, it lunged at me and took flight. Nearly knocked my head off with its hooves. I fell backwards onto garage floor to save myself and got those Mother Nature raisins tangled in my hair."", ""Did you have to go to the hospital Jim for injuries from a deer?"", ""No, sir. No sir, Craig. I bounced back up. Mother Nature raisins softened the concrete blow to the back of my head. Took a look at the workshop. Mostly things got jostled to the floor, but one wall had a buck shot imprint from a hoove and some deer urine on my chair. Thought about gathering it for French perfume factories."", ""How did the deer get in there?"", ""Yesterday I mowed the grass and left the mower on my back porch. Rain shower happened. I figure I left the side door open and the deer wandered in. Property backs up to the National Forest."", ""You ready to talk insurance, Jim. It looks like two insurance claims will have to be filed."", ""Two why so, Craig?"", ""If it is assessed that the dent in the truck is from the deer then it is covered with automobile insurance. You have comprehensive insurance on your new Raptor truck. It covers damage done by animals."", ""Good to know. What is the other one?"", ""The other insurance is homeowner's insurance. It will cover the damage done to the drywall."", ""Is that all it will cover?"", ""Yes, Jim that is all it will cover. Animal damage done to things in the garage or workshop is not covered so the chair that got rained on by the deer we cannot cover that."", ""Insurance does specific doesn't Craig, not general?"", ""#Uh you can look at it that way Jim. You will get some things covered after Timothy takes a look."", ""Leaving the Mother Nature raisins as proof, Craig and the deer urine on my chair."", ""Understood Jim and probably a good idea since not the normal type of denting on wall or truck."", ""How does insurance classify payment for damage of that in case I have another animal incident?"", ""Insurance the homeowner's one pays for structural damage done to a place, but it is limited. If the deer had chewed wiring in the room it would not be covered but the dents are."", ""The vehicle insurance?"", ""Different, Jim. Comprehensive would pay for a squirrel dropping from a tree leaving a dent or if one got inside the vehicle and chewed up all the upholstery. Each insurance is different. Ready to make an appointment?"", ""Well, I have Wednesday morning and Friday afternoon available, Craig. How about you?"", ""You are in luck Jim. Timothy can come Wednesday morning around nine three zero am."", ""That works with my schedule Craig let's set that."", ""Set, Jim. Anything else or anything else you find make a list to give to Timothy."", ""I can do that. Does that conclude our business--."", ""Business concluded unless you have anymore questions or stories."", ""I always have a story Craig, but you have to work."", ""Okay Jim I guess I better go earn a living then."", ""I think I will go play a round of golf and think about you."", ""Bye Jim have a good golf game."", ""Bye Craig you have a good work day.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
327,"{""dialogue_id"": ""327"", ""turns"": {""turn_id"": [""insurance_327_000"", ""insurance_327_001"", ""insurance_327_002"", ""insurance_327_003"", ""insurance_327_004"", ""insurance_327_005"", ""insurance_327_006"", ""insurance_327_007"", ""insurance_327_008"", ""insurance_327_009"", ""insurance_327_010"", ""insurance_327_011"", ""insurance_327_012"", ""insurance_327_013"", ""insurance_327_014"", ""insurance_327_015"", ""insurance_327_016"", ""insurance_327_017"", ""insurance_327_018"", ""insurance_327_019"", ""insurance_327_020"", ""insurance_327_021"", ""insurance_327_022"", ""insurance_327_023"", ""insurance_327_024"", ""insurance_327_025"", ""insurance_327_026"", ""insurance_327_027"", ""insurance_327_028"", ""insurance_327_029"", ""insurance_327_030"", ""insurance_327_031"", ""insurance_327_032"", ""insurance_327_033"", ""insurance_327_034"", ""insurance_327_035"", ""insurance_327_036"", ""insurance_327_037"", ""insurance_327_038"", ""insurance_327_039"", ""insurance_327_040"", ""insurance_327_041"", ""insurance_327_042"", ""insurance_327_043"", ""insurance_327_044"", ""insurance_327_045"", ""insurance_327_046"", ""insurance_327_047"", ""insurance_327_048"", ""insurance_327_049"", ""insurance_327_050"", ""insurance_327_051"", ""insurance_327_052"", ""insurance_327_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""This is Craig Brum speaking of Rivertown Insurance. How can I help you today?"", ""Hello Craig. This is Garland. Where is Timothy?"", ""Timothy is out in the field today. You get me. #Uh I got a few bruises on the back of my head crawling around in an attic and then."", ""You don't say Craig. What happened?"", ""The Lady had mentioned noises in the attic so I assumed it was the duct work rattling. Nest of cliff swallows took flight at my poking around. Thought it was a rabid bat. So I forgot about the attic ceiling incline and the back of my head met roof heaven."", ""Are you insured, Craig?"", ""Yep Garland I am insured and pay the same rates you do."", ""I need to file a claim, Craig. Storm did some roof damage, knocked a large tree down."", ""Let us get your policy pulled---."", ""Number one two three dash four five six seven dash eight nine one zero. Had ready for you."", ""Got it. Garland Raewald. Is that you?"", ""The one and only in this town."", ""Either I or Timothy will come take a look. #Uh pulling up the online form to get the process started. Give--."", ""You ready for the rest yet, Craig."", ""Yep, yep give me the address."", ""Eight one ten Main Street."", ""Got it. Tell me what happened and where you think what you know about the damage."", ""That front came through day before yesterday Craig. Regular like thunderstorm. I was in the house when wind came straight down out of the sky. I mean straight down from the clouds and rattling happened."", ""Mhm. Go on Garland."", ""Well ran to the back door and saw pieces of something flying off the house. It only lasted about six minutes. Not loud but fierce. Then cracking and snapping the backyard tree toppled over."", ""No roaring like a train or gurgling of drain pipes?"", ""#Uh nothing like that. Did a frog strangular rain for a bit. It all stopped. Stepped out back saw some pieces of shingles on the ground. Now that was before the tree fell. Tree about eight feet up at the y split nearly in half and laid over. No twisting."", ""Your home is not the only one with damage. No reports of tornados Garland but of microbursts."", ""Microbursts what is that?"", ""It's a flow out, Garland. Cold air falls out of the cloud direct and just splats the ground. The tree description fits the pattern of a microburst. Now twisted but like stepped on."", ""Is that something new from climate change?"", ""Nah. Just did not have a name for it before. We use to just call it tornado."", ""You lied to me in your early years, Craig. ."", ""Not intentionally. We did not have a name for it and policies were written with word tornado."", ""Show up for dominoes at church next Saturday and all forgiven."", ""Hmm okay okay Garland."", ""Fred died Craig. Don't you read the obits? Looking for temporary players."", ""Let's get back to the property claim before I have to confess every sin."", ""Any good ones?"", ""Plenty tell you at dominoes."", ""I did not crawl on the roof but stood on a big branch of the tree. Roof mostly there a few tiles missing with some having the edges turned up. Policy said not to be touching or fixing things before talking to you Craig."", ""Any leaks inside the house?"", ""Did not see any on the ceiling. No puddles on the floor. Tree missed electrical lines. May be some fence damage but do not know till it is chopped up a bit. Do I get money for the tree?"", ""Your homeowners policy covers wind damage and that's what a microburst is. Roof covered and coming out will determine if replacement or repair. Looking at the tree information so is the fence if damaged. Could you get out your back door easily?"", ""The tree fell near the house with some branches brushing. Had to wade through a few branches once I opened the door but nothing major."", ""Have to take look Garland. If the the tree ruffled the roof then it is covered. If the tree had rot then it's not. You saw tiles coming off the roof you said."", ""Pieces of shingle, Craig."", ""They off the front of the house, Garland?"", ""No the back."", ""We'll have to take a look. Noise may have been the branches rubbing on the roof after the splitting. So no promises but based on cause and effect scenarios. How old is the roof?"", ""About ten years old no about nine years old."", ""Garland things in insurance often are pro-rated so all that factors in but at this point you will get something just cannot estimate what."", ""Do I go ahead and hire someone?"", ""I have a list of vendors, Garland that we recommend. Or you can find one. Need about three estimates on your own. Ours they are told what it will be."", ""Let's go with your list Craig."", ""Okay Garland. Can we come out this afternoon, take a look and make some measurements?"", ""Works for me Craig. Be back home around two this afternoon. Have to go the VFW."", ""See you at two Garland."", ""Bye Craig.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
328,"{""dialogue_id"": ""328"", ""turns"": {""turn_id"": [""insurance_328_000"", ""insurance_328_001"", ""insurance_328_002"", ""insurance_328_003"", ""insurance_328_004"", ""insurance_328_005"", ""insurance_328_006"", ""insurance_328_007"", ""insurance_328_008"", ""insurance_328_009"", ""insurance_328_010"", ""insurance_328_011"", ""insurance_328_012"", ""insurance_328_013"", ""insurance_328_014"", ""insurance_328_015"", ""insurance_328_016"", ""insurance_328_017"", ""insurance_328_018"", ""insurance_328_019"", ""insurance_328_020"", ""insurance_328_021"", ""insurance_328_022"", ""insurance_328_023"", ""insurance_328_024"", ""insurance_328_025"", ""insurance_328_026"", ""insurance_328_027"", ""insurance_328_028"", ""insurance_328_029"", ""insurance_328_030"", ""insurance_328_031"", ""insurance_328_032"", ""insurance_328_033"", ""insurance_328_034"", ""insurance_328_035"", ""insurance_328_036"", ""insurance_328_037"", ""insurance_328_038"", ""insurance_328_039"", ""insurance_328_040"", ""insurance_328_041"", ""insurance_328_042"", ""insurance_328_043"", ""insurance_328_044"", ""insurance_328_045"", ""insurance_328_046"", ""insurance_328_047"", ""insurance_328_048"", ""insurance_328_049"", ""insurance_328_050"", ""insurance_328_051"", ""insurance_328_052"", ""insurance_328_053"", ""insurance_328_054"", ""insurance_328_055"", ""insurance_328_056"", ""insurance_328_057"", ""insurance_328_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! This is Craig Brum of Rivertown Insurance Agency. Timothy is out in the field. How can I help?"", ""Craig, I'm Brent Brentzel. I want to increase the amount on my life insurance."", ""Okay, Brent. Do you have your policy number handy?"", ""Yep. One two three dash four five six seven dash eight nine one zero."", ""I have it. Looking at your life insurance policy you have the minimal so room to expand it. It will increase the premiums."", ""Understood, Craig. How high can I go?"", ""Well, before we get to that what made you want to increase your life insurance coverage, Brent?"", ""I paid for a ride on Blue Origin."", ""Blue Origin? Can you explain that? Is that a new dance?"", ""Craig, you need to get with the times. Bezos' space rocket. I paid for a seat to space."", ""You did? How did you manage that Brent?"", ""I'm a business man, Craig. It's commerical space flight. Early adopters make the most money. I filled out the form."", ""Is this a sure thing, Brent?"", ""#Uh Craig as sure as my Momma gave birth to me. Look at the stats. Three hundred sixty-six billion of revenue earned back two years ago for space for the earth endeavors. Three D printing making beams for NASA space craft. New sector, Craig."", ""You did not answer my question, Brent. Have to know for insurance then we can chat about the adventure."", ""If you can come up with a manufacturing idea, cut costs of blasting a rocket to space and sell to the government you can be like a quadrillionaire. Dreaming it and feeling it in my bones. Space to space ventures coming along as well but you have to be a military plug in or contractor to get in that."", ""Love it, but I need to know if you're kidding or got a ride?"", ""I was chosen, Craig for space tourism, but that's a first step. See and feeling it, I will be able to tell what is likely to make money."", ""#Uh, wow. Wow! Brent that's just incredible."", ""Thought you would like it. How is that insured under life insurance in case they mess up, and I get splattered?"", ""Oh. Insurance sometimes insures some unusual things, Brent. Being an astronaut and life insurace do not intersect."", ""Oh, I 'm on my own? What about my wife?"", ""Your wife can be on a separate policy, but you cannot have life insurance cover that once your job on Blue Origin begins."", ""I get fourteen hours of training and then the ride is all. Commerical venture will be on earth first, and we will go from there."", ""Military insures space flight astronauts. Do you have a military insurance?"", ""Honorabley discharged, Craig and then we came here."", ""It's a good thing you told me, Brent. I would've have disliked having to tell your widow you were not covered by life insurance."", ""Okay, Craig. Then let's look and make sure all the insurances I have with you are up to date and maximized in case I die falling from the sky spectacularly."", ""We can do that. Checking now. Do you want to go to minimal deductible on homeowners and auto insurance."", ""Well yeah, Craig. That way Mary Lou would not have to pay much when I don't come back."", ""Premiums will go up, Brent."", ""Understood. Do it. I have money to burn. I'm still riding in Blue Orbit."", ""Okay, Brent. That is done. Premiums go up fifty dollars a month on the vehicles and one hundred dollars a month on the homeowner policy."", ""Might have to go check on funeral arrangements with your life insurance information."", ""Might have to, Brent. Doing business just like you. Sometimes you just cannot go there."", ""If I come up with a commerical enterprise after the flight. Can it be insured?"", ""#Uh, yes it can. Rockets and space equipment are insured for millions of dollars."", ""Good. If I bring a proposal from an investment group could you work up some estimates, Craig?"", ""I can, and I would love to do it. Have to do some research. Might even have to put something new together with a new policy name."", ""Looks like commerical space will create side business profits."", ""When do you take flight, Astronaut Brent?"", ""Next spring. Like the timing. All winter to think things through and in the summer the actual flight happens. Space tourist."", ""Just for the record Brent. No life insurance for Astronaut Brent. Plenty of insurance for businessman Brent."", ""Makes it clear as can be, Craig."", ""Anyway you can give me regular updates. Might help me design a policy for commercial space business, products, and transports."", ""#Uh only if you give me a discount on one of those business insurances, Craig. I want it in writing. No offense."", ""No offense taken, Brent. Give me a couple of weeks, and I will see what I can do."", ""You going to think about it, and then tell me no."", ""No. I have to do research and see what is out there, and what is possible under the present system. If not then see if a system can be put together."", ""Okay regular updates on my space activities it is, as long as I get regular insurance updates on the commerical space venues."", ""That's a deal."", ""You going to tell Timothy?"", ""Think I will wait a couple of months and suprise my brother Timothy."", ""Not getting in that family feud."", ""All in jest, Brent. Are we done here?"", ""We're done Craig."", ""Call you in two weeks, Brent."", ""Okay. Bye Craig."", ""Bye Brent. Thanks for the information.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
329,"{""dialogue_id"": ""329"", ""turns"": {""turn_id"": [""insurance_329_000"", ""insurance_329_001"", ""insurance_329_002"", ""insurance_329_003"", ""insurance_329_004"", ""insurance_329_005"", ""insurance_329_006"", ""insurance_329_007"", ""insurance_329_008"", ""insurance_329_009"", ""insurance_329_010"", ""insurance_329_011"", ""insurance_329_012"", ""insurance_329_013"", ""insurance_329_014"", ""insurance_329_015"", ""insurance_329_016"", ""insurance_329_017"", ""insurance_329_018"", ""insurance_329_019"", ""insurance_329_020"", ""insurance_329_021"", ""insurance_329_022"", ""insurance_329_023"", ""insurance_329_024"", ""insurance_329_025"", ""insurance_329_026"", ""insurance_329_027"", ""insurance_329_028"", ""insurance_329_029"", ""insurance_329_030"", ""insurance_329_031"", ""insurance_329_032"", ""insurance_329_033"", ""insurance_329_034"", ""insurance_329_035"", ""insurance_329_036"", ""insurance_329_037"", ""insurance_329_038"", ""insurance_329_039"", ""insurance_329_040"", ""insurance_329_041"", ""insurance_329_042"", ""insurance_329_043"", ""insurance_329_044"", ""insurance_329_045"", ""insurance_329_046"", ""insurance_329_047"", ""insurance_329_048"", ""insurance_329_049"", ""insurance_329_050"", ""insurance_329_051"", ""insurance_329_052"", ""insurance_329_053"", ""insurance_329_054"", ""insurance_329_055"", ""insurance_329_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! This is Timothy Brum of Rivertown Insurance Agency. How may I help you?"", ""Timothy, I'm Doris Wooster I go to church with you. Someone told me I needed to chat with you about insurance."", ""I know about insurance, miss Wooster. How can I help?"", ""My grandson that lives with me in his twenty's, and he is in serious trouble."", ""Tell me how miss Wooster."", ""Since he was sixteen years old, he went and took oh, pooh those drugs of the illegal type. He does things."", ""What type of things, miss Doris?"", ""Thieving and selling other people's things that he has stolen."", ""Rehab might help. Insurance does not prevent thieving I'm sorry to say."", ""We have done the rehab several times. Now he has a rehab that he cannot escape."", ""Pardon, miss Wooster, can you explain?"", ""Jail Timothy. Peniterary."", ""What happened? Are you are fine, miss Wooster?"", ""I'm well, Timothy. I'm the one that turned Brad in. Had him picked up by local police."", ""Okay. Go on, Doris. May I call you Doris?"", ""Oh, yes, please do. Rehab and local jail makes it hard to find jobs sometimes. With times being as it is, I let Brad move in the spare bedroom."", ""You discovered the issue?"", ""Yes, I did, Timothy. Not only did he take illegal drugs, he also sold and trafficked it."", ""How did you discover that, Doris?"", ""I tracked his movements, Timothy. I kept a journal when he left the house. I had friends follow him and take cell phone pictures."", ""Oh so you need more insurance in case Brad acts up, or his friends do?"", ""Oh no. No I need life insurance on Brad in prison. Got a felony and accessory to assault at a playground on the assault. He has a smart mouth, and those boys there will assault him."", ""Okay. Doris, that is extremely high risk, and Rivertown Insurance does not insure prisoners."", ""Oh I'm sorry to hear that. Brad isn't going to make it, Timothy, and most likely will be killed in prison. I don't want to pay out of pocket for the burial. I was looking for a way to do that. Why should my finances be drained for things Brad did? That's the problem with illegal drug use it drains the family's finances."", ""We do not insure prisoners, Doris but I do have contact with some non-traditional insurance agents that do. Would you like me to contact them for you?"", ""Yes, I would Timothy. It would take a sizable portion of my life savings to do that. I have used my life savings several times to pay for the rehabs. It started out his parent's fault letting him run around at thirteen years old without much supervision."", ""Brad has continued in a downward spiral?"", ""Yes, Timothy. I don't think anyone in the family can reach him anymore."", ""I will call and talk with several of those agents this week and give them your name and number, Doris."", ""I would appreciate that much, Timothy. Brad needed to know that the family will not allow him to hurt others and then cover it up."", ""I understand you are being firm in letting Brad know entirely unacceptable behavior on all levels. One of the other things you need to be aware of."", ""Like what, Timothy?"", ""Brad going to prison also affects other insurances."", ""Even if I block this draining of money, you mean Brad could still drain the family coffers? We have many elderly Timothy that will need some help in those last years. Rather spend it on the babies and the very old than on Brad."", ""Let me backtrack to the life insurance first, so you're an informed consumer. Even with the agents I talk with, life insurance will be limited to Accidental Death and Dismemberment. Basically, it will pay final expenses and burial, which is what you were asking for Doris. It will not be easy, and you may need a lawyer Doris. It's expensive, but far less than a hospital bill."", ""I now understand why mothers eat their children."", ""Moving forward to medical insurance. Whatever medical insurance Brad had should be interrupted."", ""Oh. I have not notified the medical yet and paid last month's premium."", ""Get a lawyer, Doris. If Brad got hurt it's highly likely the medical insurance would refuse to pay."", ""Why?"", ""The prison he is at provides medical care. The Constitution under the Eighth Amendment does that. Texas terminates coverage. Some states just suspend it."", ""No one tells the family those things. They wait until something happens and thrusts stuff on you. Like a really bad got you."", ""After the other non-traditional agents talk with you, I will give you call. Then we will go through what you have if you like and see if you need to update anything. Your insurance isn't with me, but I will give you the needed information."", ""I would appreciate that, Timothy."", ""So you're the sheriff in your family, and when enough is enough, you make the call, Doris?"", ""My Dad taught me that. If family has helped you, and they turn base, it's a family duty to correct that. Not a sheriff but corrections. Younger members need to see adults do that."", ""How does that work?"", ""In our family, Timothy, it's been successful. They still act up the wayward adults, but they do not take it to extremes because any family member can turn them in at any time. It's financial. That person does not have the right to drain family finances with their foolishness."", ""So the family has done this before?"", ""Oh yes, but mostly for alcoholism. Once corrected then they are monitored by family members."", ""How do you do that when they are young, Doris?"", ""You call up the teacher and say they did not do homework. Or you tell the store manager your child stole."", ""I will have to remember that, Doris. Start young holding, them accountable."", ""It does ot alway work but mostly does. I think that's all I need from you, Timothy."", ""Think you're right, Doris. I hope all goes well for you."", ""You as well, Timothy. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
330,"{""dialogue_id"": ""330"", ""turns"": {""turn_id"": [""insurance_330_000"", ""insurance_330_001"", ""insurance_330_002"", ""insurance_330_003"", ""insurance_330_004"", ""insurance_330_005"", ""insurance_330_006"", ""insurance_330_007"", ""insurance_330_008"", ""insurance_330_009"", ""insurance_330_010"", ""insurance_330_011"", ""insurance_330_012"", ""insurance_330_013"", ""insurance_330_014"", ""insurance_330_015"", ""insurance_330_016"", ""insurance_330_017"", ""insurance_330_018"", ""insurance_330_019"", ""insurance_330_020"", ""insurance_330_021"", ""insurance_330_022"", ""insurance_330_023"", ""insurance_330_024"", ""insurance_330_025"", ""insurance_330_026"", ""insurance_330_027"", ""insurance_330_028"", ""insurance_330_029"", ""insurance_330_030"", ""insurance_330_031"", ""insurance_330_032"", ""insurance_330_033"", ""insurance_330_034"", ""insurance_330_035"", ""insurance_330_036"", ""insurance_330_037"", ""insurance_330_038"", ""insurance_330_039"", ""insurance_330_040"", ""insurance_330_041"", ""insurance_330_042"", ""insurance_330_043"", ""insurance_330_044"", ""insurance_330_045"", ""insurance_330_046"", ""insurance_330_047"", ""insurance_330_048"", ""insurance_330_049"", ""insurance_330_050"", ""insurance_330_051"", ""insurance_330_052"", ""insurance_330_053"", ""insurance_330_054"", ""insurance_330_055"", ""insurance_330_056"", ""insurance_330_057"", ""insurance_330_058"", ""insurance_330_059"", ""insurance_330_060"", ""insurance_330_061"", ""insurance_330_062"", ""insurance_330_063"", ""insurance_330_064"", ""insurance_330_065"", ""insurance_330_066"", ""insurance_330_067"", ""insurance_330_068"", ""insurance_330_069"", ""insurance_330_070"", ""insurance_330_071"", ""insurance_330_072"", ""insurance_330_073"", ""insurance_330_074"", ""insurance_330_075"", ""insurance_330_076"", ""insurance_330_077"", ""insurance_330_078"", ""insurance_330_079"", ""insurance_330_080"", ""insurance_330_081"", ""insurance_330_082"", ""insurance_330_083"", ""insurance_330_084"", ""insurance_330_085"", ""insurance_330_086"", ""insurance_330_087"", ""insurance_330_088"", ""insurance_330_089"", ""insurance_330_090"", ""insurance_330_091"", ""insurance_330_092"", ""insurance_330_093"", ""insurance_330_094"", ""insurance_330_095"", ""insurance_330_096"", ""insurance_330_097"", ""insurance_330_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, my name is Robert, to whom do I have the pleasure of speaking with today?"", ""Yeah, hi, my name is Steve Johnston and I was wondering if I could get some information?"", ""Hi Steve, I would be happy to help. First things first, do have an account with us?"", ""#Hm yeah, wait, no. I don't believe I do."", ""Thats no problem I would be happy to create one for you. Just need to ask you a few questions."", ""What kind of questions?"", ""Things like your phone number, address, social security number. Is that alright with you?"", ""#Uh yeah, that sounds fine."", ""Will you please spell out your name for me?"", ""Sure, it's S.t.e.v.e J.o.h.n.s.t.o.n."", ""I heard S.t.e.v.e. J.o.n.s.t.o.n, is that correct?"", ""No, you forgot the h, it's J.o.h.n.s.t.o.n."", ""Oh my apologizes mister Johnston."", ""mister Johnston? mister Johnston was my father just Steve please."", ""Alright then just Steve, what is your phone number?"", ""It's four one three eight two nine one one seven six."", ""Alright just to confirm I heard you correctly that was four one three eight two nine one one seven six?"", ""Yes sir, that is correct."", ""Great, next is a security question. What is you mothers maiden name?"", ""Oh jeez, I need a minute to think."", ""No worries, take as much time as you need."", ""Thanks, while I am thinking, how's your day going?"", ""It's going pretty well, thank you for asking. How is yours going?"", ""It is going well, I am glad it is Friday."", ""Yay, Friday, it has been a long week."", ""Weeks!"", ""#Um excuse me?"", ""Thats my mothers maiden name! Thank you for helping me remember ."", ""No problem, that is spelled W.e.e.k.s, correct?"", ""Yes, that is correct."", ""Alright, onto the next question. What is your date of birth?"", ""May sixteenth nineteen sixty eight."", ""Fantastic, only a few more questions. Street address?"", ""Five one six Allen Street."", ""Okay, and the state?"", ""Massachusetts."", ""City?"", ""Springfield."", ""And lastly your zipcode?"", ""Zero one one one eight."", ""Lots of zeros there, let me see if I got that. Zero one one one eight?"", ""Yes, do you need anything else from me?"", ""Yes sir, the last thing I need is your social security number."", ""Ah okay, let me grab my wallet, I always seem to forget the first few numbers."", ""No rush Steve, I'm here all day."", ""I know it's around here somewhere, by the dresser perhaps? No, maybe I left it in the car. Finally, I found it. Thank you so much for waiting."", ""It's no problem at all, whenever you are ready."", ""I am ready, it's six one nine eight eight three seven four one."", ""I heard six one nine eight eight eight three seven four one. Wait, thats ten numbers, could you please tell it to me again?"", ""Where you not listening the first time?"", ""My apologizes Steve, I just need the number one more time to insure I have it correctly in the system."", ""I will go slow, it's six one nine eight eight three seven four one. Got it that time?"", ""Yes sir, thank you for telling it to me again. That was six one nine eight eight three seven four one?"", ""Yes, that is it."", ""Awesome, I have now created your account. Next time you call give them your full name, date of birth and phone number."", ""Thats all I have to do? Give them my name and number?"", ""That and your date of birth."", ""Okay, thank you again for creating my account."", ""It was my pleasure Steve."", ""I was calling to get some information on what kind of insurance you guys offer and how much everything is."", ""I would happy to break down all of our insurance offers and how much plans are. We offer Life, pet, automobile, condo, homeowner and renter."", ""You offer pet insurance? I had not thought of getting Scooter some insurance. How much is that?"", ""The Petcare Basic is five hundred a year and the Petcare Preferred is one thousand a year."", ""And how much is like basic life insurance?"", ""Term Life Insurance is three hundred a year."", ""Three hundred? Thats two hundred bucks less than pet, jeez Scooter will have it better than me ."", ""Pet insurance lasts the entirety of your animals life and Term Life is lasts about ten to thirty years. So in the long run Term life is worth it."", ""Well Scooter is only a couple of years old, I will definitely look into more, thanks."", ""Absolutely, would you still like to know about the other plans and how much they cost?"", ""Yes please."", ""We offer two more life insurance plans, Whole Life which is one thousand eight hundred and Universal Life which is one thousand two hundred."", ""What's the difference between those two?"", ""The main difference is with whole life you have a fixed premium, universal you have a flexible premium."", ""Oh okay, I got you. Tell me about car insurance, we, my husband and I, were thinking of buying a new car and switching to you guys."", ""Certainly, we offer Basic, Preferred and Complete auto insurance. They cost one thousand, one thousand five hundred and two thousand a year."", ""Oh awesome, that is cheaper than what we are playing now. Now what about renters?"", ""Basic is only two hundred a year and preferred is three hundred a year."", ""Three hundred, I might just have to go with that."", ""Fantastic, did you want to enroll in our plan today?"", ""#Um no, I need to discuss everything with Camren first. I would have to call you guys back sometime in the next few days."", ""That is no problem, I can make a note in your account about what we have talked about today."", ""Sounds good, while I still have you on the phone can tell me about your home plans. I don't want to rent forever so I would like to know what my options are."", ""Would be happy to tell you. Our plans are basic, preferred and complete."", ""And how much is that a year?"", ""For which one sir?"", ""All of them."", ""Of course Steve. Basic is one thousand two hundred, Preferred is one thousand six hundred and Complete is two thousands."", ""Thank you for the information, I really do appreciate it."", ""Not a problem at all, I am always happy to help. Is there anything else I can do for you today?"", ""#Hm, no, nothing else I an think of. You have been wonderful."", ""Thank you again Steve, you have been a pleasure to serve."", ""Oh, before I let you go what time are you guys open til?"", ""Monday through Friday we are open six a.m to nine p.m. We do not operate on the weekends."", ""Okay great, thank you."", ""It is my pleasure. To summarize on the call today we were able to successfully create an account and provide information about the plans we offer."", ""Yup, that is all I needed today."", ""If there isn't anything else, thank you so much for calling Rivertown Insurance, I hope you have a great day."", ""Thanks, you too. Bye."", ""Goodbye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
331,"{""dialogue_id"": ""331"", ""turns"": {""turn_id"": [""insurance_331_000"", ""insurance_331_001"", ""insurance_331_002"", ""insurance_331_003"", ""insurance_331_004"", ""insurance_331_005"", ""insurance_331_006"", ""insurance_331_007"", ""insurance_331_008"", ""insurance_331_009"", ""insurance_331_010"", ""insurance_331_011"", ""insurance_331_012"", ""insurance_331_013"", ""insurance_331_014"", ""insurance_331_015"", ""insurance_331_016"", ""insurance_331_017"", ""insurance_331_018"", ""insurance_331_019"", ""insurance_331_020"", ""insurance_331_021"", ""insurance_331_022"", ""insurance_331_023"", ""insurance_331_024"", ""insurance_331_025"", ""insurance_331_026"", ""insurance_331_027"", ""insurance_331_028"", ""insurance_331_029"", ""insurance_331_030"", ""insurance_331_031"", ""insurance_331_032"", ""insurance_331_033"", ""insurance_331_034"", ""insurance_331_035"", ""insurance_331_036"", ""insurance_331_037"", ""insurance_331_038"", ""insurance_331_039"", ""insurance_331_040"", ""insurance_331_041"", ""insurance_331_042"", ""insurance_331_043"", ""insurance_331_044"", ""insurance_331_045"", ""insurance_331_046"", ""insurance_331_047"", ""insurance_331_048"", ""insurance_331_049"", ""insurance_331_050"", ""insurance_331_051"", ""insurance_331_052"", ""insurance_331_053"", ""insurance_331_054"", ""insurance_331_055"", ""insurance_331_056"", ""insurance_331_057"", ""insurance_331_058"", ""insurance_331_059"", ""insurance_331_060"", ""insurance_331_061"", ""insurance_331_062"", ""insurance_331_063"", ""insurance_331_064"", ""insurance_331_065"", ""insurance_331_066"", ""insurance_331_067"", ""insurance_331_068"", ""insurance_331_069"", ""insurance_331_070"", ""insurance_331_071"", ""insurance_331_072"", ""insurance_331_073"", ""insurance_331_074"", ""insurance_331_075"", ""insurance_331_076"", ""insurance_331_077"", ""insurance_331_078"", ""insurance_331_079"", ""insurance_331_080"", ""insurance_331_081"", ""insurance_331_082"", ""insurance_331_083"", ""insurance_331_084"", ""insurance_331_085"", ""insurance_331_086""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, this is Tom Steward with Rivertown Insurance Company."", ""Hi, I'm Grady Ellis."", ""How can I help you today mister Ellis?"", ""I'm calling because my grandma, Greta Thompson died this past Tuesday."", ""-huh Before you go into details, let me start off by saying how sorry I am that you lost her."", ""Sir, thank you.She passed away in her sleep."", ""Was it of natural causes?"", ""Yes."", ""Are you calling to file a claim and are you the beneficiary?"", ""Yes, and I am the beneficiary, I have the policy here with me."", ""I'm glad she went peacefully."", ""Thank you, well I want to plan a Celebration of Life for family and friends to say goodbye."", ""Okay, let me get a bit of information from you."", ""Okay."", ""Will you spell her first and last name for me?"", ""Yes, it's Greta G R E T A."", ""G R E T A."", ""Yes."", ""and her last name?"", ""Thompson T H O M P S O N."", ""T H O M P S O N."", ""Yes, Sir."", ""Can you tell me her date of birth?"", ""sure, sis twenty nineteen thirty-one, no I'm sorry nineteen thirty."", ""Six twenty nineteen thirty."", ""Right."", ""What state did she reside in?"", ""Florida."", ""Can you confirm her street address?"", ""#Uh ten twenty Sunny Lane."", ""Ten twenty Sunny Lane."", ""Destin Florida."", ""Destin Florida."", ""Three four five six three."", ""Three four five six three."", ""Correct."", ""Okay, sir befor I can get anything started, I need to confirm you as her beneficiary."", ""#oh Okay."", ""Can you spell your first and last name?"", ""Grady G R A D Y."", ""G R A D Y."", ""ELLIS E L L I S."", ""E L L I S."", ""Yes, that's correct."", ""Tell me your phone number so we can get in touch with you if needed."", ""Four eight five six seven eight five four three two."", ""Four eight five six seven eight five four three two."", ""that's right."", ""Now, give me her policy number."", ""four one one one eight three five six."", ""four one one one eight three five six."", ""Yes, that's correct."", ""So I have confirmed that she does have a Whole Life Insurance policy for two hundred thousand dollars and you are the beneficiary listed."", ""Okay."", ""Okay, so here's what happens, we're fonna need a certified copy of the death cerificate sent to us and I'll give you that address in a second."", ""Okay."", ""And what date did you say she passed."", ""seven one twenty twenty-one."", ""Are you wanting the lump sum of the policy or would you like to receive payments over a certain time period?"", ""#Um, the lump sum."", ""Okay, So give me your address."", ""It's one one one one Naples Street."", ""One one one one Naples Street."", ""Atlanta Georgia."", ""Atlanta Georgia."", ""three three three three three."", ""three three three three three."", ""Correct."", ""I'm going to give you the addres now to mail the death certificate along with a copy of your Driver's license."", ""Okay, I'm ready for the address."", ""Our address here is Rivertown Insurance Company."", ""Rivertown Insurance Company."", ""Five five five Good Fortune Lane."", ""Five five five Good Fortune Lane."", ""Portland Oregan."", ""Portland Oregan."", ""four four two two five."", ""four four two two five."", ""After, we receive the certified copy of the death certificate and can verify it, we will send you a check of the lump sum to your address on file immediately after verify the information we receive from you."", ""Okay, thanks, do you know how long that usually takes."", ""It all depends on how fast you can get everything to us, once we have it, we can send it out immediately."", ""Okay, I'll get everything to y'all right away."", ""Sir, is there anything else that I can do for you?"", ""No, I think I have all the information I need but thanks for your help."", ""Well Sir, I hope that you and her family and friends are able to celebrate every part of her life and think back to all the good memories of your grandma and I hope everything goes well and don't hesitate to call back if you have any other questions."", ""Okay thanks, bye bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], 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332,"{""dialogue_id"": ""332"", ""turns"": {""turn_id"": [""insurance_332_000"", ""insurance_332_001"", ""insurance_332_002"", ""insurance_332_003"", ""insurance_332_004"", ""insurance_332_005"", ""insurance_332_006"", ""insurance_332_007"", ""insurance_332_008"", ""insurance_332_009"", ""insurance_332_010"", ""insurance_332_011"", ""insurance_332_012"", ""insurance_332_013"", ""insurance_332_014"", ""insurance_332_015"", ""insurance_332_016"", ""insurance_332_017"", ""insurance_332_018"", ""insurance_332_019"", ""insurance_332_020"", ""insurance_332_021"", ""insurance_332_022"", ""insurance_332_023"", ""insurance_332_024"", ""insurance_332_025"", ""insurance_332_026"", ""insurance_332_027"", ""insurance_332_028"", ""insurance_332_029"", ""insurance_332_030"", ""insurance_332_031"", ""insurance_332_032"", ""insurance_332_033"", ""insurance_332_034"", ""insurance_332_035"", ""insurance_332_036"", ""insurance_332_037"", ""insurance_332_038"", ""insurance_332_039"", ""insurance_332_040"", ""insurance_332_041"", ""insurance_332_042"", ""insurance_332_043"", ""insurance_332_044"", ""insurance_332_045"", ""insurance_332_046"", ""insurance_332_047"", ""insurance_332_048"", ""insurance_332_049"", ""insurance_332_050"", ""insurance_332_051"", ""insurance_332_052"", ""insurance_332_053"", ""insurance_332_054"", ""insurance_332_055"", ""insurance_332_056"", ""insurance_332_057"", ""insurance_332_058"", ""insurance_332_059"", ""insurance_332_060"", ""insurance_332_061"", ""insurance_332_062"", ""insurance_332_063"", ""insurance_332_064"", ""insurance_332_065"", ""insurance_332_066"", ""insurance_332_067"", ""insurance_332_068"", ""insurance_332_069"", ""insurance_332_070"", ""insurance_332_071"", ""insurance_332_072"", ""insurance_332_073"", ""insurance_332_074"", ""insurance_332_075"", ""insurance_332_076"", ""insurance_332_077"", ""insurance_332_078"", ""insurance_332_079"", ""insurance_332_080"", ""insurance_332_081"", ""insurance_332_082"", ""insurance_332_083"", ""insurance_332_084"", ""insurance_332_085"", ""insurance_332_086"", ""insurance_332_087"", ""insurance_332_088"", ""insurance_332_089"", ""insurance_332_090"", ""insurance_332_091"", ""insurance_332_092"", ""insurance_332_093"", ""insurance_332_094"", ""insurance_332_095"", ""insurance_332_096"", ""insurance_332_097"", ""insurance_332_098"", ""insurance_332_099"", ""insurance_332_100"", ""insurance_332_101"", ""insurance_332_102"", ""insurance_332_103"", ""insurance_332_104"", ""insurance_332_105"", ""insurance_332_106"", ""insurance_332_107"", ""insurance_332_108"", ""insurance_332_109"", ""insurance_332_110"", ""insurance_332_111"", ""insurance_332_112"", ""insurance_332_113"", ""insurance_332_114"", ""insurance_332_115"", ""insurance_332_116"", ""insurance_332_117"", ""insurance_332_118"", ""insurance_332_119"", ""insurance_332_120"", ""insurance_332_121""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, good morning, this is Donna Daniels with Rivertown Insurance, may I ask with whom am I speaking with and how may I help you today."", ""Good morning, how are you, my name is Mary Louann."", ""Thank you for asking, I'm doing well Mary, how may I help you?"", ""The other day I adopted a new family member, a dog."", ""May I ask what breed did you adopt?"", ""My family and I got a Bulldog, his name is Macho."", ""How cute."", ""Well, I'm calling to possibly enroll in pet coverage."", ""Great, I can help you with that. We offer two types of pet insurance policies."", ""What's the difference, I mean can you explain to me the differences between the two."", ""Well Mary, the first is Petcare basic which has a five hundred dollars a year deductible."", ""How much does the insurance pay?"", ""After you reach your deductible, we would pay five zero percent of the medical bill, which will be reimbursed."", ""#huh That sounds pretty good, what about the second option."", ""The next option is Basic preferred. The deductible is one thousand dollars and the reimbursement is seventy percent."", ""I think I like the second option."", ""Well Mary, I can start the enrollment process if you'd like."", ""Yes."", ""First Mary, can I start by verifying your first and last name?"", ""My first name is Mary spelled M A R Y."", ""You said Mary M A R Y. Is that correct?"", ""Yes, now my last name Louann is spelled L O U A N N."", ""Did you say L O U A N N?"", ""Yes, that's correct."", ""Next, Mary can I have your phone number?"", ""My phone number is one four two seven eight nine one one two two."", ""Ok was that one four two seven eight nine one one two two, is that correct?"", ""Yes, that's correct, what else?"", ""Next, I need you to choose a security question, it could be your mother's maiden name, your childhood best..."", ""No need to go any further, I choose my mother's maiden name."", ""Alright, can I have her maiden name please?"", ""Helen Ramos."", ""Can you spell that for me?"", ""Helen is H E L E N."", ""Did you say H E L E N?"", ""yes and Ramos is R A M O S."", ""Ok R A M O S, is that correct?"", ""Yes."", ""Ok Miss Louann, can I have your date of birth?"", ""Yes, it's one one nineteen eighty."", ""Wow, your birthday is on New Years! Great just to confirm, one one nineteen eighty."", ""Yes, that's it."", ""Miss Louann, may I have your street address?"", ""sure, My street address is four four three Happy Haven Lane."", ""You said four four three Happy Haven Lane?"", ""Yes."", ""Ok can you give me the state that you are in?"", ""Mississippi."", ""You said Mississippi, right?"", ""Yes, that's correct."", ""What city are you in?"", ""I'm in Southhaven."", ""Southhaven?"", ""Yes."", ""And zipcode?"", ""It's four three two one seven."", ""Four three two one seven, right?"", ""Yes, that's my full address."", ""One last thing for this section, I need your Social Security Number."", ""Oh yes, it's three one three four four seven eight five nine."", ""You said, three one three four four seven eight five nine."", ""Yes."", ""Well Miss Louann, let's move on and talk about Macho?"", ""Sure."", ""Macho, what a macho name!"", ""."", ""Let's see, is Macho a boy?"", ""Yes He is."", ""And you said that He is a Bulldog, am I correct?"", ""Yes."", ""How old is Macho?"", ""He's six years old."", ""Do you know his birthday?"", ""Yes, it's five twentysix two thousand and fifthteen."", ""I have a poodle, she's nine years old name Tina and I love her like she's my own child."", ""I know the feeling, he's not my first pet."", ""So you have additional furry friends?"", ""No just this one, I use to have another Bulldog but she passed away."", ""I'm so sorry to hear about your lost."", ""I spent an arm and leg on medical bills with her so I've learned from experience how expensive they can be."", ""I completely understand, better late than never, but I truly am sorry for your lost."", ""Thank you."", ""Now to verify, you wanted the Petcare preferred policy, right?"", ""Yes."", ""Let me give you a little info about the policy. The Preferred policy covers illnesses including deworming, dental cleaning, vaccinations, prescriptions and cremation and burial expenses."", ""I believe that's all I need."", ""It also covers accidents for example, if he ever ingest a foreign object, that would be covered."", ""How much is it a month?"", ""It would be nineteen dollars a month but it would save you a lot in the long run."", ""I'd like to get it."", ""Great, It will be a decision that you will not regret."", ""I hope not."", ""After I take your payment, I will be sending your policy papers to your home address."", ""Ok."", ""The total of your amount due now is nineteen dollars and will be due on the fifthtenth of every month."", ""Ok."", ""What type of payment will you be using, debit or credit?"", ""I'll be using my debit card."", ""I'm ready to take the infomation whenever you are."", ""I'm ready."", ""Can you give me the card number?"", ""Yes, it's one one one two three three three three four four four four."", ""You said one one one two three three three three four four four four?"", ""Yes."", ""Will you give me the expiration date?"", ""Five two thousand twenty eight."", ""And the security number?"", ""two one three."", ""Your payment is processed."", ""Thank You."", ""Your policy number is seven eight nine two two three three one nine zero."", ""Alright, I've got it."", ""Well Miss Louann, It was nice helping you today and I wish you well with your four legged friend."", ""Thank You, I appreciate all the help."", ""You're very welcome. Your should receive your insurance policy within seven to ten business days."", ""Thank You."", ""No problem, Is there anything else that I can help you with today?"", ""No, you took care of all my concerns and questions."", ""Well, Miss Louann if you have no more concerns, I'm going to end the call?"", ""No, I don't."", ""Well have a great day and Bye Bye!!!"", ""You too, Bye Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
333,"{""dialogue_id"": ""333"", ""turns"": {""turn_id"": [""insurance_333_000"", ""insurance_333_001"", ""insurance_333_002"", ""insurance_333_003"", ""insurance_333_004"", ""insurance_333_005"", ""insurance_333_006"", ""insurance_333_007"", ""insurance_333_008"", ""insurance_333_009"", ""insurance_333_010"", ""insurance_333_011"", ""insurance_333_012"", ""insurance_333_013"", ""insurance_333_014"", ""insurance_333_015"", ""insurance_333_016"", ""insurance_333_017"", ""insurance_333_018"", ""insurance_333_019"", ""insurance_333_020"", ""insurance_333_021"", ""insurance_333_022"", ""insurance_333_023"", ""insurance_333_024"", ""insurance_333_025"", ""insurance_333_026"", ""insurance_333_027"", ""insurance_333_028"", ""insurance_333_029"", ""insurance_333_030"", ""insurance_333_031"", ""insurance_333_032"", ""insurance_333_033"", ""insurance_333_034"", ""insurance_333_035"", ""insurance_333_036"", ""insurance_333_037"", ""insurance_333_038"", ""insurance_333_039"", ""insurance_333_040"", 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""insurance_333_084"", ""insurance_333_085"", ""insurance_333_086"", ""insurance_333_087"", ""insurance_333_088"", ""insurance_333_089"", ""insurance_333_090"", ""insurance_333_091"", ""insurance_333_092"", ""insurance_333_093"", ""insurance_333_094"", ""insurance_333_095"", ""insurance_333_096"", ""insurance_333_097"", ""insurance_333_098"", ""insurance_333_099"", ""insurance_333_100"", ""insurance_333_101"", ""insurance_333_102"", ""insurance_333_103"", ""insurance_333_104"", ""insurance_333_105"", ""insurance_333_106"", ""insurance_333_107""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, this Frank Hash with Rivertown Insurance Company, how can I be of service to you today?"", ""Good morning Frank, I'm calling because I want an life insurance policy."", ""Miss Ruby, I'd be happy to help you with that but first tell me, do you have another policy with us or are you a first time customer."", ""as a matter of fact, I have a renter's insurance policy with y'all."", ""Great, Miss Ruby, I need to verify your identity before I go over the different life insurance plans."", ""Okay."", ""first can you verify the spelling of your first and last name."", ""Yes, my first name is Kay, that's spelled K A Y."", ""K A Y?"", ""Yes."", ""Okay, got it."", ""My last name is Ruby spelled R U B Y."", ""You said R U B Y?"", ""Yes."", ""Okay, now can I have your date of birth?"", ""yes my date of birth is six seven nineteen eighty."", ""six seven nineteen eighty, right."", ""Yes, that's correct."", ""Do you have your customer number?"", ""No, I don't."", ""Okay, then, can I have your phone number?"", ""Dang, why do you need so much information, this makes no darn sense?"", ""Ma'am, I'm very sorry, we have to verify the identity of every customer, it's for your security."", ""#oh, well I can understand now, I'm sorry, I've had a rough morning."", ""I'm very sorry about this morning, I hope it gets better for you."", ""Thanks."", ""Now Miss Ruby, can I have your phone number now."", ""Yes, it's three two three four five six seven one two one."", ""Okay, that's three two three four five six seven one two one."", ""Yes, that's correct."", ""-huh Can I now have your Social Security Number?"", ""It's eight eight eight five five two two three four."", ""Eight eight eight five five two two three four."", ""Yes, that's right."", ""And when you first opened your account, you picked an security question and I will need the answer you gave."", ""#Mhm, okay."", ""The security question you chose is, what is the name of your high school?"", ""I went to Vermont High School."", ""Okay, Miss Ruby, I've verified your identity and for future reference, I'm going to give you your customer number."", ""Okay, hold on, I have to get pen and paper."", ""That's fine."", ""Hello."", ""Yes, I'm here, are you ready for the customer number."", ""Yes."", ""It's two one three."", ""Okay, two one three."", ""Yes, seven six five."", ""Seven six five."", ""Three three."", ""Three three."", ""Yes, that's it."", ""Okay I've got it."", ""So Miss Ruby, let me go over the types of life insurance we have."", ""I'm interested in Whole Life insurance."", ""We'll, Miss Ruby, I can go over details of our Whole Life insurance policy with you."", ""Sure."", ""Whole life insurance is permanent Life insurance meaning the policy never expires or ends unlike Term Life Insurance policies."", ""Yes and that's why I've made the decision to go with the whole life insurance even though the term offers more money for my love one's."", ""You're right, it does offer less pay out and is a little more expensive than Term but usually Term life insurance only covers a minimum number of years while Whole is for a lifetime."", ""Right."", ""And another reason to get Whole Life Insurance is because there's cash value in an Whole life insurance policy."", ""#Oh really!"", ""Yes, you can borrow from the cash value of this type of insurance after it has accumulated enough value."", ""#oh, thank you for that information, I didn't know that."", ""We'll first, let me go over the pricing and the fees."", ""Okay."", ""Let me see what type of life insurance payout range are you thinking about."", ""I have a husband and children and hope to live long enough to have grandchildren, so I was thinking around one hundred thousand dollars."", ""We'll, hold on Miss Ruby while I calculate some numbers."", ""Okay."", ""Hello, I'm back."", ""Okay."", ""So you're fourty one years old and are you in pretty good health, I mean go to the doctor pretty regularly and don't have any major health problems."", ""Yes, all of that is correct."", ""So our one hundred thousand dollar policy will cost you one hundred and twenty dollars a month or one thousand two hundred upfront for the whole year which will save you two hundred dollars."", ""Uh-huh okay."", ""We can start the policy now, but there is a medical form that I will have to send you to verify that you are in generally good health."", ""Okay."", ""Not great health, laughter, not to many of us are in great health but just pretty generally overall healthy with no major health problems."", ""Laughter."", ""And who would you like to list as beneficiary of your policy, it can be anyone, and I will need their full name and address."", ""I would like to list my husband."", ""Okay, his name?"", ""Jerome Ruby."", ""Spell that for me please."", ""Jerome J E R O M E."", ""J E R O M E."", ""Yes. and Ruby is R U B Y."", ""Okay, now Miss Ruby is his address the same as yours."", ""Yes, it is."", ""Miss Ruby, would you like to pay monthly or annually."", ""I will pay the monthly amount."", ""It will be one hundred and twenty dollars, can I have your sixteen digit card number?"", ""It's two two two two three three three three four four four four."", ""Okay two two two two three three three three four four four four."", ""Yes."", ""Can I have the month and year?"", ""five five twenty five."", ""Now can I have the three digit CVC?"", ""It's four three two."", ""Okay Miss Ruby, I've taken your payment. Your date of enrollment of the one hundred thousand dollar Whole Life Insurance plan is today, eight fifthteen twenty twenty-one."", ""Thank you."", ""You will recieve the medical form and policy papers within ten working days."", ""Okay, thank you."", ""Is there anything else I can do for you today?"", ""No."", ""Well, Miss Ruby, it's been a pleasure helping you and have a good day, Bye Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
334,"{""dialogue_id"": ""334"", ""turns"": {""turn_id"": [""insurance_334_000"", ""insurance_334_001"", ""insurance_334_002"", ""insurance_334_003"", ""insurance_334_004"", ""insurance_334_005"", ""insurance_334_006"", ""insurance_334_007"", ""insurance_334_008"", ""insurance_334_009"", ""insurance_334_010"", ""insurance_334_011"", ""insurance_334_012"", ""insurance_334_013"", ""insurance_334_014"", ""insurance_334_015"", ""insurance_334_016"", ""insurance_334_017"", ""insurance_334_018"", ""insurance_334_019"", ""insurance_334_020"", ""insurance_334_021"", ""insurance_334_022"", ""insurance_334_023"", ""insurance_334_024"", ""insurance_334_025"", ""insurance_334_026"", ""insurance_334_027"", ""insurance_334_028"", ""insurance_334_029"", ""insurance_334_030"", ""insurance_334_031"", ""insurance_334_032"", ""insurance_334_033"", ""insurance_334_034"", ""insurance_334_035"", ""insurance_334_036"", ""insurance_334_037"", ""insurance_334_038"", ""insurance_334_039"", ""insurance_334_040"", ""insurance_334_041"", ""insurance_334_042"", ""insurance_334_043"", ""insurance_334_044"", ""insurance_334_045"", ""insurance_334_046"", ""insurance_334_047"", ""insurance_334_048"", ""insurance_334_049"", ""insurance_334_050"", ""insurance_334_051"", ""insurance_334_052"", ""insurance_334_053"", ""insurance_334_054"", ""insurance_334_055"", ""insurance_334_056"", ""insurance_334_057"", ""insurance_334_058"", ""insurance_334_059"", ""insurance_334_060"", ""insurance_334_061"", ""insurance_334_062"", ""insurance_334_063"", ""insurance_334_064"", ""insurance_334_065"", ""insurance_334_066"", ""insurance_334_067"", ""insurance_334_068"", ""insurance_334_069"", ""insurance_334_070"", ""insurance_334_071"", ""insurance_334_072"", ""insurance_334_073"", ""insurance_334_074"", ""insurance_334_075"", ""insurance_334_076"", ""insurance_334_077"", ""insurance_334_078"", ""insurance_334_079"", ""insurance_334_080"", ""insurance_334_081"", ""insurance_334_082"", ""insurance_334_083"", ""insurance_334_084"", ""insurance_334_085"", ""insurance_334_086"", ""insurance_334_087"", ""insurance_334_088"", ""insurance_334_089""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for callling Rivertown Insurance, where we keep safe everything you hold dear. How may I help you today?"", ""Yea, hi. I locked myself out of my online account."", ""That's definitely something I can help you with today. I'm just gonna comfirm some information from you, OK?"", ""Yea, ok, that sounds fine. Go ahead."", ""Great. Can you spell your first and last name for me, please?"", ""Yes. It's Jon Arbuckle. That's J. O. N. Then, A. R. B. U. C. K. L. E."", ""Like in Garfield?"", ""Yes, ma'am. You know, not many people catch that. A lot of these millenials don't read comics.."", ""Well, I'm probably older than you think, but I grew up reading the Sunday morning comics."", ""Is that right? Well, I'll be..."", ""You'll be mister Arbuckle. Spelled the same, too? I have Jon without the H. And A. R. B. U. C. K. L. E."", ""That's correct."", ""Great. Confirm your phone number and home address, please."", ""That's the thing. I was trying to log on and change my phone number and address."", ""Not a problem, we can do that, too, while we're on the phone."", ""Hey, that's super."", ""Sure is! Just give me your previous phone number and address."", ""Right. I was living at five one five Webster St., Jacksonville, Florida three two two zero five. Phone nuber nine zero four -eight nine nine -seven four eight five ."", ""I have five one five Webster - that W. E. B as in boy. S as in Sam. T as in Tom. E. R as in Robert. - Street in Jacksonville, Florida?"", ""Yup. That's it."", ""And that's three two two zero five? "", ""Yes, ma'am."", ""And do you have another phone number? I can't confirm that one."", ""Oh, damn. #Uh, we must have used my wife's phone number when we signed up. Give a moment."", ""That's OK, sir -"", ""Martha! Martha! Sorry, I just gotta find her I don't have her in my new phone yet."", ""Well, that's OK, you could also confirm your social security number, and we'll have to get your policy number real quick, too."", ""Right. The social security number is five six five three four zero zero nine two."", ""Yes, sir, I got five six five three four zero zero nine two, and the policy-"", ""I'm looking at my last bill, is the policy number on there?"", ""It will be eight digits and listed just above your address and begin with a H, R, P, A, or L depending on your plan type."", ""#Um, I see one that starts with an M?"", ""That'll be a \""multiplan\"" policy number. Perfect."", ""Oh, okay. It's nine six three dash five seven four three nine. Is that right?"", ""That's the one! And you're confirmed! Do you have access to your email right now?"", ""Let me get up and move back to the computer, one moment."", ""Take your time."", ""Okay. I'm at the computer, I'm pulling up Gmail, and I'm in!"", ""Great. Is the email address we have on file still good? j arbuckle seventy four at gmail dot com."", ""That's the one."", ""Great. You should be receiving an email from me-"", ""I got it!"", ""Open up the message and click the link and it will take you to site where you can update your password."", ""All righty. I guess I could use.."", ""Don't ever tell anyone your password sir, and don't write it down."", ""Well how am I supposed to remember it?"", ""We recommend a combination of upper and lower case letters, numbers, and symbols that is personal to you."", ""Um. Ok. Jeez. This is rough."", ""It is, I know, and they always recommend not to use any actual words, names, or birthdays."", ""So just random characters in a row?"", ""Again, these are recommendations, sir. Completely up to you. It just has to be eight characters long, have an upper and lower case letter, one number, and one symbol from the approved list you see there on the screen."", ""#Hm. There. And I can't write it down?"", ""It's recommended not to, for security."", ""Great. Well, I got that, I'm in, that's everything."", ""Yay! Would you like to change your address and phone number while you've got me on the phone? It'll take five minutes."", ""Sure, are you ready?"", ""Go ahead."", ""Our new adddress is Twenty-one hundred Remington Street, Decatur, Georgia, three three zero zero three."", ""Hold up for just one moment. I got two one zero zero Remington like the gun Street. Can you spell the city and repeat the ZIP?"", ""It's in D. E. C. A. T. U. R. And it's three three zero zero three."", ""Ok, I have two one zero zero Remington - R. E. M. I. N. G. T. O. N. - Street, Decatur - D. E. C. A. T. U. R., Geogia, three three zero zero three. Is that about right?"", ""Spot on."", ""Awesomesauce. And the phone number?"", ""New number is seven seven zero nine four four eight three eight five."", ""Oh darn it, I think I missed a number. I have seven seven nine.."", ""No, no. Seven seven zero nine four four eight three eight five. You missed the first zero."", ""Oh, ok. seven seven zero nine four four eight three eight five. That about right?"", ""Yes, ma'am."", ""It's updated! Was that all you needed today?"", ""I do have some questions about my policy changes, since we moved states, though."", ""Okay, I am able to assist with general questions - you know, price quote, plan coverage for most people, et cetera - if you have specific questions about your policy, I might have to transfer you to an agent that is familiar with your policy."", ""Oh, that's not you?"", ""I wish, they get paid more. "", ""Well, all right..."", ""But I can transfer you to one right away, it looks like Jonas is free. He's great, very good with his customers. Very protective, too."", ""So, what, he's fights off other agents from his clients?"", ""With a sword and shield, sir. Yes."", ""Oh."", ""Obviously joking, sir. I can transfer you now or put you in for a call back some other time."", ""Yea, I have to go to lunch with the missus. Can he call back this afternoon?"", ""He has time at three-thirty, will that work for you?"", ""Perfect, I'll put it on my calendar."", ""Great. What else can I do for you today, mister Arbuckle?"", ""That's about it. I didn't catch your name..."", ""Becasue I didn't give it! I always forget! My name is Sunny."", ""Well, Sunny, you've been very helpful, and I appreciate everything you do."", ""And we appreciate you being a part of the Rivertown Insurance family, sir. Thank you for being the best part of working here."", ""Well, thank you, again, and have a great day."", ""You, too, sir. Enjoy lunch!"", ""You, too.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
335,"{""dialogue_id"": ""335"", ""turns"": {""turn_id"": [""insurance_335_000"", ""insurance_335_001"", ""insurance_335_002"", ""insurance_335_003"", ""insurance_335_004"", ""insurance_335_005"", ""insurance_335_006"", ""insurance_335_007"", ""insurance_335_008"", ""insurance_335_009"", ""insurance_335_010"", ""insurance_335_011"", ""insurance_335_012"", ""insurance_335_013"", ""insurance_335_014"", ""insurance_335_015"", ""insurance_335_016"", ""insurance_335_017"", ""insurance_335_018"", ""insurance_335_019"", ""insurance_335_020"", ""insurance_335_021"", ""insurance_335_022"", ""insurance_335_023"", ""insurance_335_024"", ""insurance_335_025"", ""insurance_335_026"", ""insurance_335_027"", ""insurance_335_028"", ""insurance_335_029"", ""insurance_335_030"", ""insurance_335_031"", ""insurance_335_032"", ""insurance_335_033"", ""insurance_335_034"", ""insurance_335_035"", ""insurance_335_036"", ""insurance_335_037"", ""insurance_335_038"", ""insurance_335_039"", ""insurance_335_040"", ""insurance_335_041"", ""insurance_335_042"", ""insurance_335_043"", ""insurance_335_044"", ""insurance_335_045"", ""insurance_335_046"", ""insurance_335_047"", ""insurance_335_048"", ""insurance_335_049"", ""insurance_335_050"", ""insurance_335_051"", ""insurance_335_052"", ""insurance_335_053"", ""insurance_335_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon. Thank you for calling Rivertown insurance. My name is Josh, how may I help you today?"", ""Well Josh its not so good. For some reason you took out my payment four days early and for a higher amount and now my bank is overdrawn."", ""I am sorry to hear that. I will help if I can. Let's start with the issue, I am assumung you use automatic billing service, correct?"", ""Obviously. It keeps changing days and now the bill is higher for some reason which I want to know why and now you cost me fees from my bank."", ""Alright, how about you give me your full name, account number, and you date of birth?"", ""Yeah, Ken Strish, nine fourteen sixty eight and hang on."", ""No problem."", ""It's three five nine eight four seven three."", ""That is not the account number, it is the eight digit number on every page of your policy in the top left corner."", ""Just a minute, I gotta find it."", ""Just read it off once you find it."", ""Okay so it's nine nine zero eight four three one seven."", ""Great, thank you. Give me just a moment to look over your account and see what's happening."", ""I told you what happened, you took out too much too early!"", ""I am looking at the account now, it shows the payment is due on the ninth and since that was a Saturday the payment was processed on the eighth."", ""No, you are wrong. My payments have always been on the thirteenth for years now."", ""mister Strish according to the account payment history the payments were changed recently to be processed on the ninth."", ""Well I sure as hell did not change the date. You better check why!"", ""I am looking into that now and it appears that three months ago you made your premium payment early, and it says you updated the payment date."", ""I am telling you right now that I did not change my payment date. And what about the extra forty bucks you been charging?"", ""I can change the payment date back to the thirteenth for you now while I look into the payment increase if you would like."", ""You can cancel the automatic pay thing is what you can do."", ""Not a problem. Just let me see about the payment increase real quick."", ""Forty bucks more the last three months."", ""I see that here sir. It seems when you paid the premium you added windshield and towing coverage to the policy."", ""What? I do not think I added that. Are you guys trying to screw me over?"", ""No sir. It is showing as customer initiated. Perhaps your wife may have added it? She is on the policy as well."", ""Now why would she do that and not say anything? You gonna blame her for the date change too?"", ""I am not trying to blame anyone, I am just trying to explain this to you."", ""Hold on. Let me ask my wife if she screwed this up."", ""No problem."", ""So it seems maybe my wife made the changes."", ""Oh, would you like to change the policy back?"", ""No we better just keep what we have for now."", ""All right. I see that you just had a birthday and may be elgible for a small discount. Let me check that for you."", ""Wonderful. Sorry for being a little brash."", ""No problem, it seems I can offer a five percent discount on the policy. The new payment per month will now be ninty two dollars."", ""Great, thanks."", ""The discount has been applied. Would you like me to cancel the automatic payment still? It does lower the payment by three percent."", ""Uh, well I I, give me a minute."", ""Okay. I'll be waiting."", ""I decided I want to cancel the automatic payments. I just got almost a hundred dollars in overdraft fees."", ""Okay, not a problem. Give me one moment."", ""Banks are outragious with fees anymore."", ""They can be. Okay so I have canceled the automatic billing. Would you like to keep the current due date or go back to the thirteenth?"", ""Well the thirteenth is better for me, actually can we do the fourteenth?"", ""We sure can."", ""Great."", ""Okay so you are all set. The automatic billing is stopped and the new dew date is the fourteenth of every month."", ""Good, so what's the total now?"", ""The total monthly amount will be ninety six dollars due on the fourteenth."", ""Perfect. Thanks."", ""It was my pleasure, is there anything else I can do for you today Ken?"", ""Nope."", ""All right then, have a wonderful day.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
336,"{""dialogue_id"": ""336"", ""turns"": {""turn_id"": [""insurance_336_000"", ""insurance_336_001"", ""insurance_336_002"", ""insurance_336_003"", ""insurance_336_004"", ""insurance_336_005"", ""insurance_336_006"", ""insurance_336_007"", ""insurance_336_008"", ""insurance_336_009"", ""insurance_336_010"", ""insurance_336_011"", ""insurance_336_012"", ""insurance_336_013"", ""insurance_336_014"", ""insurance_336_015"", ""insurance_336_016"", ""insurance_336_017"", ""insurance_336_018"", ""insurance_336_019"", ""insurance_336_020"", ""insurance_336_021"", ""insurance_336_022"", ""insurance_336_023"", ""insurance_336_024"", ""insurance_336_025"", ""insurance_336_026"", ""insurance_336_027"", ""insurance_336_028"", ""insurance_336_029"", ""insurance_336_030"", ""insurance_336_031"", ""insurance_336_032"", ""insurance_336_033"", ""insurance_336_034"", ""insurance_336_035"", ""insurance_336_036"", ""insurance_336_037"", ""insurance_336_038"", ""insurance_336_039"", ""insurance_336_040"", ""insurance_336_041"", ""insurance_336_042"", ""insurance_336_043"", ""insurance_336_044"", ""insurance_336_045"", ""insurance_336_046"", ""insurance_336_047"", ""insurance_336_048"", ""insurance_336_049"", ""insurance_336_050"", ""insurance_336_051"", ""insurance_336_052"", ""insurance_336_053"", ""insurance_336_054"", ""insurance_336_055"", ""insurance_336_056"", ""insurance_336_057"", ""insurance_336_058"", ""insurance_336_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Good Afternoon, this is Laura Rompus with Rivertown Insurance Company. How may I help you today and with who am I speaking with?"", ""Hi, my name is Helen Marie and I'm calling because I can't get into my online accountm."", ""I see."", ""And I tried to log in multiple times but it says my account is disabled and to call customer service."", ""Well, Miss Marie, I'm sorry you couldn't get into your account."", ""I know right, I use the same darn password for everything and for some reason it's not working."", ""Well, Miss Marie, Ill be happy to reset your password so you able to log back into your account."", ""Thank you."", ""Miss Marie, before I can reset you password, I will first #huh, have to confirm your identity."", ""what do you need."", ""First, can you spell your first and last name?"", ""Yes, thats Helen spelled H E L E N."", ""to confirm, H E L E N. Is that correct?"", ""Yes, it is."", ""Now the your last name."", ""Yes it's Marie, M A R I E."", ""M A R I E, right?"", ""Yes, thats correct."", ""next I will need your date of birth."", ""Could you hold, please."", ""Yes, thats fine."", ""Hello I'm back, I had to answer the door for the delivery man."", ""Miss Marie, no problem, I'm ready when you are."", ""you wanted my birthday right?"", ""Yes."", ""It's two two nineteen eighty, no I mean seventy six."", ""Did you say two two nineteen eighty six."", ""no, I said two two nineteen seventy six."", ""I'm very sorry Miss Marie."", ""Thats fine."", ""Two two nineteen seventy six."", ""Yes, thats correct."", ""Okay Miss Marie, I have your name and your date of birth."", ""Do you need my address?"", ""No, Miss Marie the last thing I will need from you is your Customer Number."", ""what is that?"", ""Do you have any of your policy makings that weve sent you?"", ""Yes, hold on."", ""Thats fine, Ill hold."", ""Okay, I have the last policy letter that yall sent me."", ""Okay, Miss Marie, if you will look at the upper right of the letter, you should see an eight digit number."", ""Wait, I'm looking for my glasses, okay I found them."", ""Great, can you give me that eight digit number?"", ""Yes, it's three three two seven seven five one four."", ""Did you say three three two seven seven five one four?"", ""yes I did."", ""Miss Marie, on that same letter, there is an eight digit number on the left side that says policy number, can you give that to me?"", ""Okay."", ""I have hmseven eight nine at goodmail dot com."", ""Yes, thats correct."", ""Miss Helen, hold on as I unlock your login account and send you a reset password link to your email."", ""Okay."", ""Miss Helen, Ive unlocked your account and Ive sent a reset password link to your email. You should have received it already but sometimes it can take up to fifteen minutes to arrive, if you don't see it, please check your spam folder."", ""Okay."", ""Miss Helen, is there anything else I can help you with today?"", ""No, I think that will be all."", ""Well Miss Helen, it was nice talking with you and if there is ever anything we can help you with, give us a call."", ""Thank you."", ""Alright now, bye bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
337,"{""dialogue_id"": ""337"", ""turns"": {""turn_id"": [""insurance_337_000"", ""insurance_337_001"", ""insurance_337_002"", ""insurance_337_003"", ""insurance_337_004"", ""insurance_337_005"", ""insurance_337_006"", ""insurance_337_007"", ""insurance_337_008"", ""insurance_337_009"", ""insurance_337_010"", ""insurance_337_011"", ""insurance_337_012"", ""insurance_337_013"", ""insurance_337_014"", ""insurance_337_015"", ""insurance_337_016"", ""insurance_337_017"", ""insurance_337_018"", ""insurance_337_019"", ""insurance_337_020"", ""insurance_337_021"", ""insurance_337_022"", ""insurance_337_023"", ""insurance_337_024"", ""insurance_337_025"", ""insurance_337_026"", ""insurance_337_027"", ""insurance_337_028"", ""insurance_337_029"", ""insurance_337_030"", ""insurance_337_031"", ""insurance_337_032"", ""insurance_337_033"", ""insurance_337_034"", ""insurance_337_035"", ""insurance_337_036"", ""insurance_337_037"", ""insurance_337_038"", ""insurance_337_039"", ""insurance_337_040"", ""insurance_337_041"", ""insurance_337_042"", ""insurance_337_043"", ""insurance_337_044"", ""insurance_337_045"", ""insurance_337_046"", ""insurance_337_047"", ""insurance_337_048"", ""insurance_337_049"", ""insurance_337_050"", ""insurance_337_051"", ""insurance_337_052"", ""insurance_337_053"", ""insurance_337_054"", ""insurance_337_055"", ""insurance_337_056"", ""insurance_337_057"", ""insurance_337_058"", ""insurance_337_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, this is Rivertown insurance customer service. How may I help you?"", ""Hi, I will love to change my address."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Yvonne Kingsley."", ""Okay, Yvonne as your first name and Kingsley as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth ma."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is seven seven right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's seven seven one seven."", ""seven seven one seven."", ""seven seven seven six."", ""seven seven seven six."", ""Yep, that's right."", ""Okay, seven seven one seven seven seven seven six, is that correct?"", ""Oh! Sorry, it actually ends with seven seven seven seven not seven seven seven six. I thought I saw six."", ""Okay. No worries ma. You said seven seven one seven seven seven seven seven right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is October sixth, nineteen eighty one."", ""October sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""Okay."", ""May I have your phone number?"", ""One seven six seven."", ""One seven six seven."", ""two seven six seven one."", ""two seven six seven one."", ""Yes."", ""You said, one seven six seven two seven six seven one."", ""Exactly."", ""Okay. Please ma can you kindly provide me the security number?"", ""That should be nine nine eight eight."", ""Okay nine nine eight eight."", ""Yes."", ""Please provide me your mother maiden name which is the security question."", ""Nelson."", ""Good. Can you call out the old address for me please?"", ""One four nine one, Cody Ridge Road, Kingfisher, Oklahoma."", ""One four nine one, Cody Ridge Road, Kingfisher, Oklahoma."", ""Yes."", ""Good. Can you call out the new address for me please?"", ""One nine two, Cody Ridge Road, Kingfisher, Oklahoma."", ""Your address has been successfully change."", ""Thanks."", ""Thanks for contacting us, do have a great day."", ""Thank you too."", ""Bye!"", ""Thank you for contacting us sir."", ""Thank you too."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
338,"{""dialogue_id"": ""338"", ""turns"": {""turn_id"": [""insurance_338_000"", ""insurance_338_001"", ""insurance_338_002"", ""insurance_338_003"", ""insurance_338_004"", ""insurance_338_005"", ""insurance_338_006"", ""insurance_338_007"", ""insurance_338_008"", ""insurance_338_009"", ""insurance_338_010"", ""insurance_338_011"", ""insurance_338_012"", ""insurance_338_013"", ""insurance_338_014"", ""insurance_338_015"", ""insurance_338_016"", ""insurance_338_017"", ""insurance_338_018"", ""insurance_338_019"", ""insurance_338_020"", ""insurance_338_021"", ""insurance_338_022"", ""insurance_338_023"", ""insurance_338_024"", ""insurance_338_025"", ""insurance_338_026"", ""insurance_338_027"", ""insurance_338_028"", ""insurance_338_029"", ""insurance_338_030"", ""insurance_338_031"", ""insurance_338_032"", ""insurance_338_033"", ""insurance_338_034"", ""insurance_338_035"", ""insurance_338_036"", ""insurance_338_037"", ""insurance_338_038"", ""insurance_338_039"", ""insurance_338_040"", ""insurance_338_041"", ""insurance_338_042"", ""insurance_338_043"", ""insurance_338_044"", ""insurance_338_045"", ""insurance_338_046"", ""insurance_338_047"", ""insurance_338_048"", ""insurance_338_049"", ""insurance_338_050"", ""insurance_338_051"", ""insurance_338_052"", ""insurance_338_053"", ""insurance_338_054"", ""insurance_338_055"", ""insurance_338_056"", ""insurance_338_057"", ""insurance_338_058"", ""insurance_338_059"", ""insurance_338_060"", ""insurance_338_061"", ""insurance_338_062"", ""insurance_338_063"", ""insurance_338_064"", ""insurance_338_065"", ""insurance_338_066"", ""insurance_338_067"", ""insurance_338_068"", ""insurance_338_069"", ""insurance_338_070""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hey! How are you doing?"", ""I'm good sir. How about you?"", ""I'm good too. Thanks."", ""How may I help you sir?"", ""I'd like to create account with your company."", ""It's good to have you sir."", ""My pleasure."", ""I can do that for you, but I'll need to ask you some questions if you don't mind."", ""Sure. Go ahead!"", ""May I know your name please?"", ""I'm Leon!"", ""Your full name please."", ""#yep. I'm Leech Leon."", ""Okay. Leech as your firstname and Leon as last right?"", ""Leech as last name and Leon as firstname."", ""Okay mister Leon. May I have your phone number please?"", ""Sure. It's eight zero one."", ""You said eight zero one."", ""#yep. Seven four eight."", ""Sven four eight."", ""Five two zero nine."", ""So you said eight zero one seven four eight five two zero nine."", ""Yeah. That's it."", ""Next we need your birth date sir."", ""#Uh, sorry? What birthday? I am not having birthday today."", "", it is the date of birth sir. We need that information to create the account."", ""Oh okay. Sorry I thought you were asking me to celebrate my birthday."", ""No worries sir."", ""Yeah. My date of birth is December eighteen nineteen seventy four."", ""December eighteen nineteen seventy four. Gotcha, Just a moment please."", """", ""Perfect! May I have your address?"", ""It's four seven five four Newton Street, New London, Connecticut."", ""Perfect! And your Zip code please?"", ""One seven Eight four."", ""One seven Eight four?"", ""Yep. Thats it."", ""Okay. We are almost there. Your Social Security Number?"", ""Give me a minute please."", ""Take your time sir."", ""Gotcha. Five two nine."", ""right go on."", ""One nine six one six four."", ""Okay. Five two nine One nine six one six four."", ""Yep. Thats it."", ""One last thing mister Leon. We have to create a security question that will be used to verify your identity."", ""Okay."", ""So I gonna ask you a question now and you gonna give me the answer to that question."", ""Got it."", ""What's your Mother's maiden Name?"", ""It's Braun."", ""Perfect. Please hold on while I process your information."", ""Okay."", ""Are you still there mister leon?"", ""Of course I am."", ""So I'm gonna need you to grab a pen and a paper. I'm about to give you your Username and password."", ""Okay. A minute please."", ""Sure."", ""Okay. I'm ready now."", ""Username will be Leon one nine seven four. With capital L. Got that?"", ""Got it!"", ""Password is ujixucha. All in small small case. Got it?"", ""Yeah. Got it. Thanks."", ""It's good to have you sir."", ""My pleasure."", ""Is there anything else I can do for you?"", ""That will be all for now."", ""Thank you for contacting us mister leon. Do have a great day."", ""You're welcome."", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
339,"{""dialogue_id"": ""339"", ""turns"": {""turn_id"": [""insurance_339_000"", ""insurance_339_001"", ""insurance_339_002"", ""insurance_339_003"", ""insurance_339_004"", ""insurance_339_005"", ""insurance_339_006"", ""insurance_339_007"", ""insurance_339_008"", ""insurance_339_009"", ""insurance_339_010"", ""insurance_339_011"", ""insurance_339_012"", ""insurance_339_013"", ""insurance_339_014"", ""insurance_339_015"", ""insurance_339_016"", ""insurance_339_017"", ""insurance_339_018"", ""insurance_339_019"", ""insurance_339_020"", ""insurance_339_021"", ""insurance_339_022"", ""insurance_339_023"", ""insurance_339_024"", ""insurance_339_025"", ""insurance_339_026"", ""insurance_339_027"", ""insurance_339_028"", ""insurance_339_029"", ""insurance_339_030"", ""insurance_339_031"", ""insurance_339_032"", ""insurance_339_033"", ""insurance_339_034"", ""insurance_339_035"", ""insurance_339_036"", ""insurance_339_037"", ""insurance_339_038"", ""insurance_339_039"", ""insurance_339_040"", ""insurance_339_041"", ""insurance_339_042"", ""insurance_339_043"", ""insurance_339_044"", ""insurance_339_045"", ""insurance_339_046"", ""insurance_339_047"", ""insurance_339_048"", ""insurance_339_049"", ""insurance_339_050"", ""insurance_339_051"", ""insurance_339_052"", ""insurance_339_053"", ""insurance_339_054"", ""insurance_339_055"", ""insurance_339_056"", ""insurance_339_057"", ""insurance_339_058"", ""insurance_339_059"", ""insurance_339_060"", ""insurance_339_061"", ""insurance_339_062"", ""insurance_339_063"", ""insurance_339_064"", ""insurance_339_065"", ""insurance_339_066"", ""insurance_339_067"", ""insurance_339_068"", ""insurance_339_069"", ""insurance_339_070"", ""insurance_339_071"", ""insurance_339_072"", ""insurance_339_073"", ""insurance_339_074"", ""insurance_339_075"", ""insurance_339_076"", ""insurance_339_077"", ""insurance_339_078"", ""insurance_339_079"", ""insurance_339_080"", ""insurance_339_081"", ""insurance_339_082"", ""insurance_339_083"", ""insurance_339_084"", ""insurance_339_085"", ""insurance_339_086"", ""insurance_339_087"", ""insurance_339_088"", ""insurance_339_089"", ""insurance_339_090"", ""insurance_339_091"", ""insurance_339_092"", ""insurance_339_093"", ""insurance_339_094"", ""insurance_339_095"", ""insurance_339_096"", ""insurance_339_097"", ""insurance_339_098"", ""insurance_339_099"", ""insurance_339_100"", ""insurance_339_101"", ""insurance_339_102"", ""insurance_339_103"", ""insurance_339_104"", ""insurance_339_105"", ""insurance_339_106"", ""insurance_339_107"", ""insurance_339_108"", ""insurance_339_109"", ""insurance_339_110"", ""insurance_339_111"", ""insurance_339_112""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hello. I would love to change my insurance plan."", ""Okay. You will need to provide few of your details for identification sir."", ""Go ahead."", ""I would love you to provide your first name, last name, phone number, date of birth, Social Security Number and answer to security question."", ""Jezz! That's a lot of details."", ""I would make it a seamless one for you sir. Firstly, let's start with your first name."", ""Kerry."", ""Is it spelt as K.E.R.Y?"", ""No, It is spelt as K.E.R.R.Y."", ""Noted."", ""What next?"", ""Your last name."", ""Hilson."", ""H. i. l..s. o. n. right?"", ""Yes please."", ""Your phone number?"", ""Nine Four Four."", ""Nine Four Four."", ""Three One One."", ""Three One One."", ""four Three four four."", ""four Three four four."", ""Nine Four Four Three One One four Three four four."", ""Nine Four Four Three One One four Three four four."", ""What next?"", ""Just a minute sir."", ""Alright."", ""Your date of birth?"", ""May Six Nineteen Sixty four."", ""May Six Nineteen Sixty four. Is that correct?"", ""Yes please."", ""How many more details do you still need?"", ""Just a few more sir."", ""Your Social Security Number sir?"", ""I really cannot remember that."", ""I can help you with that."", ""Really?"", ""Yes sir. Kindly provide your security question details sir."", ""I honestly cannot remember these details. Can you hold on for few minutes?"", ""It's fine sir."", ""I have found my Social Security Number."", ""Kindly provide the details sir."", ""Two one one."", ""Two one one."", ""Six Eight Two."", ""Six Eight Two."", ""Nine Nine Four."", ""Nine Nine Four."", ""Two one One Six Eight Two Nine Nine Four."", ""Your Security answer sir?"", ""Mabel."", ""That's right."", ""Any more details for identification?"", ""No sir. Thats all for Identification. Why do you need a change of plan sir?"", ""My family size just increased."", ""Congratulations sir."", ""Thank you."", ""So you need a higher plan, Is that right sir?"", ""Yes you are."", ""#Um From my record, you were on basic home plan type before. Is that right?"", ""Yes."", ""Alright. What plan do you want to change to?"", ""Can you do a breakdown of the plans for me?"", ""Sure sir. We have the Home preferred plan which is one thousand six hundred dollars per year. Are you with me sir?"", ""Sorry, I wasn't paying attention. My little boy was throwing tantrumiss Can you repeat what you said?"", ""Okay. I said we have the Home preferred plan which is one thousand six hundred dollars per year."", ""Okay."", ""We have the Home complete plan which is two thousand dollars per year."", ""That's a lot of money."", ""We offer one of the cheapest and most valuable insurance plans sir."", ""So which would you advise me to go for?"", ""I will advise you go for the Home complete plan which is two thousand dollars consdering your family size sir."", ""Okay. What are the benefits of this particular plan over others."", ""It is a complete plan that insures the whole house. You get to enjoy the full benefits of insuring your home."", ""Quite catchy I must say."", ""You're absolutely right sir."", ""I want my family to have the best of life and live a comfortable life."", ""That's so thoughtful of you sir."", ""I must say you have a good customer care relation."", ""Thank you sir."", ""So how do I update my payment preference."", ""Kindly provide your credit card details sir."", ""What are the details required?"", ""Your credit card number, the expiration date and the CVV."", ""My credit card number is Nine Zero Six Four."", ""Okay. Nine Zero Six Four."", ""Seven Eight Two One."", ""Seven Eight Two One."", ""Three One One One."", ""Three One One One."", ""Four Six Seven Eight."", ""Four Six Seven Eight."", ""Card Expiration date is December Twenty Twenty Two."", ""December Twenty Twenty Two right?"", ""Yes."", ""Your CVV sir?"", ""Three Two Six."", ""Your payment preference has been successfully updated.We have other insurance plans sir."", ""I would love to know about them."", ""We have the Life insurance, Automobile insurance, Pet insurance amongst others."", ""Tell me more about the Automobile insurance."", ""We have the basic automobile plan, the preferred automobile plan and the complete automobile plan."", ""What are their rates?"", ""one thousand dollars per year, one thousand four hundred dollars per year, two thousand dollars per year respectively."", ""I will think about it much later."", ""Is there any other thing you would love me to help you out with?"", ""That would be all for now."", ""Thanks for your time sir. Do have a lovely day ahead sir."", ""Thanks for being patient. I will definitely give you a good rating."", ""Thank you sir. My regards to your family sir."", ""Bye Bye."", ""Bye Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
340,"{""dialogue_id"": ""340"", ""turns"": {""turn_id"": [""insurance_340_000"", ""insurance_340_001"", ""insurance_340_002"", ""insurance_340_003"", ""insurance_340_004"", ""insurance_340_005"", ""insurance_340_006"", ""insurance_340_007"", ""insurance_340_008"", ""insurance_340_009"", ""insurance_340_010"", ""insurance_340_011"", ""insurance_340_012"", ""insurance_340_013"", ""insurance_340_014"", ""insurance_340_015"", ""insurance_340_016"", ""insurance_340_017"", ""insurance_340_018"", ""insurance_340_019"", ""insurance_340_020"", ""insurance_340_021"", ""insurance_340_022"", ""insurance_340_023"", ""insurance_340_024"", ""insurance_340_025"", ""insurance_340_026"", ""insurance_340_027"", ""insurance_340_028"", ""insurance_340_029"", ""insurance_340_030"", ""insurance_340_031"", ""insurance_340_032"", ""insurance_340_033"", ""insurance_340_034"", ""insurance_340_035"", ""insurance_340_036"", ""insurance_340_037"", ""insurance_340_038"", ""insurance_340_039"", ""insurance_340_040"", ""insurance_340_041"", ""insurance_340_042"", ""insurance_340_043"", ""insurance_340_044"", ""insurance_340_045"", ""insurance_340_046"", ""insurance_340_047"", ""insurance_340_048"", ""insurance_340_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello good afternoon, thank you for calling Rivertown Insurance. How may I help you?"", ""Good afternoon, how are you?"", ""I'm good, thank you. What about you?"", ""I'm doing well too."", ""So, how may I help you ma'am?"", ""#Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling."", ""Sorry about that."", ""# Errm, It's fine."", ""I will help you with the creating of the account ma'am. May I have your full name please?"", ""Do you mean my first name and last name?"", ""Yes please."", ""My name is Kaitlin Denver."", ""Thank you ma'am, Kaitlin. DrewJust to confirm, is Kaitlin spelt c.a.t.l.y.n?"", ""No, it is k.a.i.t.l.i.n."", ""Gotcha, k.a.i.t.l.i.n. #Ummm, please hold on a minute ma'am."", ""Okay."", ""What's your phone number please?"", ""My phone number is four one seven seven five six two nine one six."", ""You said four one seven seven five six two nine one six."", ""#Um, yep that's right."", ""Okay ma'am.Please what's your mother's maiden name?"", ""Why do you need that?"", ""Please bear with us ma'am. It's a security question that will help us create an account for you."", ""Alright then. My mother's maiden name is Connor."", ""#Umm, okay. Is that spelt c.o.n.o.r?"", ""#Errm..nope. It's c.o.n.n.o.r."", ""Gotcha. What's your date of birth ma'am?"", ""#Ohhhh, how may more questions do I have to answer?"", ""Apologies ma'am, just about five more questions about your personal details."", ""#Hmmmm, I don't have all day."", ""Apologies ma'am, it won't take long. We'll soon be done."", ""Okay, if you say so. My date of birth is third of July nineteen eighty."", ""Okay, third July nineteen eighty right?"", ""Yes please, next question."", ""Okay ma'am. What's your home address please?"", ""Number Three Seven Four One, Zappia Drive, Kentucky."", ""Okay. Number Three Seven Four One, Zappia Drive, Kentucky, right?"", ""Yes please."", ""Okay ma'am. We'll need your zip code please."", ""I think it's three two mm, eight one five mm. Yep, that is it."", ""#Errrmm, you said three two eight one five, right?"", ""Yes please."", ""Okay ma'am.Lastly, we'll be needing your social security number please."", ""#Umm, okay. It's seven six nine four eight four seven seven two."", ""Gotcha. We have successfully created your account ma'am. Thank you for your patience. Is there anything else I may help you with?"", ""#Ahh, finally. Thank you. That will be all for now."", ""You're welcome ma'am. Thank you for choosing Rivertown Insurance. Have a good day."", ""Have a good day too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
341,"{""dialogue_id"": ""341"", ""turns"": {""turn_id"": [""insurance_341_000"", ""insurance_341_001"", ""insurance_341_002"", ""insurance_341_003"", ""insurance_341_004"", ""insurance_341_005"", ""insurance_341_006"", ""insurance_341_007"", ""insurance_341_008"", ""insurance_341_009"", ""insurance_341_010"", ""insurance_341_011"", ""insurance_341_012"", ""insurance_341_013"", ""insurance_341_014"", ""insurance_341_015"", ""insurance_341_016"", ""insurance_341_017"", ""insurance_341_018"", ""insurance_341_019"", ""insurance_341_020"", ""insurance_341_021"", ""insurance_341_022"", ""insurance_341_023"", ""insurance_341_024"", ""insurance_341_025"", ""insurance_341_026"", ""insurance_341_027"", ""insurance_341_028"", ""insurance_341_029"", ""insurance_341_030"", ""insurance_341_031"", ""insurance_341_032"", ""insurance_341_033"", ""insurance_341_034"", ""insurance_341_035"", ""insurance_341_036"", ""insurance_341_037"", ""insurance_341_038"", ""insurance_341_039"", ""insurance_341_040"", ""insurance_341_041"", ""insurance_341_042"", ""insurance_341_043"", ""insurance_341_044"", ""insurance_341_045"", ""insurance_341_046"", ""insurance_341_047"", ""insurance_341_048"", ""insurance_341_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good day thank you for contacting Rivertown customer service, my name is Evelyn how may I help you?"", ""Good morning I will like to cancel an operation."", ""Good morning. please can you tell me your name?"", ""I am Martins."", ""Good morning mister Martins if I get you clearly you said you will like to cancel an operation."", ""Yes."", ""Which Operation is that?"", ""Automatic Billing."", ""Okay sir."", ""Yeah."", ""One moment please."", ""No problem. Can you help me with it?"", ""Sure. Can you provide your account number, proxy number, account name, address, and security number."", ""this is much ask it one after the other."", ""#Hm okay. Account name."", ""Martins Rollins."", ""Martins Rollins?"", ""Yes."", ""Your account number?"", ""#Er three one."", ""Three one."", ""Five nine."", ""Five nine."", ""Four zero."", ""Four zero."", ""Six three."", ""Six three."", ""That's all."", ""How about your Proxy number?"", ""#Hm Which one is that?"", ""It is the four digit after the account number."", ""#Hm Okay. Six three."", ""Six there."", ""Seven one."", ""Seven one. Okay."", ""Yea."", ""What is your home address?"", ""two fourty Brooklyn Avenue, San Diego, California."", ""Answer to your security question."", ""What is the question?"", ""What is the name of your Childhood best friend?"", ""Clinton."", ""Okay. I just cancelled automatic billing on your account sir."", ""Thank you mister Evelyn."", ""You are welcome mister Martins."", ""Okay."", ""Okay Thank you for contacting Rivertown customer service enjoy the rest of the day."", ""And you to."", ""Bye bye."", ""Thanks.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
342,"{""dialogue_id"": ""342"", ""turns"": {""turn_id"": [""insurance_342_000"", ""insurance_342_001"", ""insurance_342_002"", ""insurance_342_003"", ""insurance_342_004"", ""insurance_342_005"", ""insurance_342_006"", ""insurance_342_007"", ""insurance_342_008"", ""insurance_342_009"", ""insurance_342_010"", ""insurance_342_011"", ""insurance_342_012"", ""insurance_342_013"", ""insurance_342_014"", ""insurance_342_015"", ""insurance_342_016"", ""insurance_342_017"", ""insurance_342_018"", ""insurance_342_019"", ""insurance_342_020"", ""insurance_342_021"", ""insurance_342_022"", ""insurance_342_023"", ""insurance_342_024"", ""insurance_342_025"", ""insurance_342_026"", ""insurance_342_027"", ""insurance_342_028"", ""insurance_342_029"", ""insurance_342_030"", ""insurance_342_031"", ""insurance_342_032"", ""insurance_342_033"", ""insurance_342_034"", ""insurance_342_035"", ""insurance_342_036"", ""insurance_342_037"", ""insurance_342_038"", ""insurance_342_039"", ""insurance_342_040"", ""insurance_342_041"", ""insurance_342_042"", ""insurance_342_043"", ""insurance_342_044"", ""insurance_342_045"", ""insurance_342_046"", ""insurance_342_047"", ""insurance_342_048"", ""insurance_342_049"", ""insurance_342_050"", ""insurance_342_051"", ""insurance_342_052"", ""insurance_342_053"", ""insurance_342_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello good day this is Vivian speaking from Rivertown customer care service how may I help you?"", ""Good morning. I will like to change my security question."", ""Okay if I hear you well you said you will like to change your security question?"", ""#Er yes."", ""Okay I can help you with that."", ""Thank you."", ""Can you please tell me your name and account name."", ""My name is Leon and my account name is Leon Rhul."", ""Sorry is the last name Spelt R.U.L.E."", ""No."", ""Okay kindly spell it."", ""It is spelt R.H.U.L."", ""Okay sorry about that."", ""(Laughter) it is okay."", ""Your account number."", ""#Er. A moment to check."", ""Okay. Take your time."", ""Okay. Here it is Five nine four."", ""Five nine four."", ""Six four eight."", ""Six four eight."", ""Eight one."", ""Eight one. okay kindly listen as I call the number again."", ""Okay."", ""Five four nine six four eight eight one is that?"", ""#Er yes."", ""Okay. Your phone number please?"", ""Do I need all these to change a security question?"", ""Yes Sir to verify your identity."", ""Okay it is four one zero six two zero seven three one."", ""For one zero six two zero seven three one?"", ""Yes."", ""Country code?"", ""One."", ""Okay. Is the provided number available?"", ""Yes it is."", ""Okay a code will be sent as message to your phone number will be send to you now kindly provide it or should I send a link to your mail and you complete it?"", ""No I will provide the code."", ""Okay. Sent."", ""Six four nine one."", ""Did you just say Six four nine one?"", ""Yes."", ""Okay. which question will you like to change to?"", ""Mother's maiden name."", ""Okay. kindly provide your mother's maiden name."", ""Davis."", ""Okay. Davis."", ""Yes."", ""Your security question has been changed successfully."", ""Thanks."", ""Will that be all?"", ""Yes."", ""Thank you for your time please rate me after this call ends. Have a wonderful."", ""Sure I will drop my ratings. You to enjoy your day."", ""Thanks Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
343,"{""dialogue_id"": ""343"", ""turns"": {""turn_id"": [""insurance_343_000"", ""insurance_343_001"", ""insurance_343_002"", ""insurance_343_003"", ""insurance_343_004"", ""insurance_343_005"", ""insurance_343_006"", ""insurance_343_007"", ""insurance_343_008"", ""insurance_343_009"", ""insurance_343_010"", ""insurance_343_011"", ""insurance_343_012"", ""insurance_343_013"", ""insurance_343_014"", ""insurance_343_015"", ""insurance_343_016"", ""insurance_343_017"", ""insurance_343_018"", ""insurance_343_019"", ""insurance_343_020"", ""insurance_343_021"", ""insurance_343_022"", ""insurance_343_023"", ""insurance_343_024"", ""insurance_343_025"", ""insurance_343_026"", ""insurance_343_027"", ""insurance_343_028"", ""insurance_343_029"", ""insurance_343_030"", ""insurance_343_031"", ""insurance_343_032"", ""insurance_343_033"", ""insurance_343_034"", ""insurance_343_035"", ""insurance_343_036"", ""insurance_343_037"", ""insurance_343_038"", ""insurance_343_039"", ""insurance_343_040"", ""insurance_343_041"", ""insurance_343_042"", ""insurance_343_043"", ""insurance_343_044"", ""insurance_343_045"", ""insurance_343_046"", ""insurance_343_047"", ""insurance_343_048"", ""insurance_343_049"", ""insurance_343_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""This is Flora speaking with you from Rivertown customer care service."", ""Hello I am Vincent. How is your day going?"", ""Fine Sir."", ""Okay I will like to ask some questions."", ""Okay sir. Go on."", ""Can i cancel a plan or upgrade my plan?"", ""Yes Sir. you can do all of this."", ""Okay. I will like to change a plan."", ""Okay no problem. Which plan is it?"", ""Automobile preferred auto."", ""Okay."", ""I will like to switch to the basic auto."", ""#Uh that's downgrading."", ""#Uh yes."", ""Why going for lesser package?"", ""I want to get a new house which I will like to also insure."", ""Okay that is a good property."", ""Thanks."", ""Okay. Do you have your account log in on a device?"", ""Yes."", ""Okay. Can I have your account number?"", ""#Hm Is the account number eight digit or ten digit?"", ""It is eight digit."", ""Okay. Four five."", ""Four five."", ""Two eight."", ""Two eight."", ""Eight zero."", ""Eight zero."", ""Nine four."", ""Nine four."", ""That is all."", ""The answer to your security question?"", ""#Uh What is the question?"", ""What is your mother maiden's name?"", ""#Uh Collins."", ""Okay. mister Vincent your initial plan expire in one weeks time."", ""Yes."", ""Should I cancel it and start the new plan or I should pend the new one so when the current one expire it will start automatically?"", ""Yes pend the new let it start automatically when the old one expire."", ""Okay. Done."", ""Thank you."", ""What about the other one?"", ""Till another time."", ""Okay. please mister "", ""Vincent."", ""mister Vincent please rate me after this call end."", ""No problem."", ""Thank you for patronising us do have a nice day."", ""And you to mister Flora."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
344,"{""dialogue_id"": ""344"", ""turns"": {""turn_id"": [""insurance_344_000"", ""insurance_344_001"", ""insurance_344_002"", ""insurance_344_003"", ""insurance_344_004"", ""insurance_344_005"", ""insurance_344_006"", ""insurance_344_007"", ""insurance_344_008"", ""insurance_344_009"", ""insurance_344_010"", ""insurance_344_011"", ""insurance_344_012"", ""insurance_344_013"", ""insurance_344_014"", ""insurance_344_015"", ""insurance_344_016"", ""insurance_344_017"", ""insurance_344_018"", ""insurance_344_019"", ""insurance_344_020"", ""insurance_344_021"", ""insurance_344_022"", ""insurance_344_023"", ""insurance_344_024"", ""insurance_344_025"", ""insurance_344_026"", ""insurance_344_027"", ""insurance_344_028"", ""insurance_344_029"", ""insurance_344_030"", ""insurance_344_031"", ""insurance_344_032"", ""insurance_344_033"", ""insurance_344_034"", ""insurance_344_035"", ""insurance_344_036"", ""insurance_344_037"", ""insurance_344_038"", ""insurance_344_039"", ""insurance_344_040"", ""insurance_344_041"", ""insurance_344_042"", ""insurance_344_043"", ""insurance_344_044"", ""insurance_344_045"", ""insurance_344_046"", ""insurance_344_047"", ""insurance_344_048"", ""insurance_344_049"", ""insurance_344_050"", ""insurance_344_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to enroll in an insurance plan."", ""Okay, which of our plans would you like to enroll in?"", ""can you tell me about your insurance plans?"", ""Automobile plan, condo plan."", ""Did you say condo plan?"", ""Yes, condo plan."", ""Okay, you can proceed."", ""Homeowner, life, pet and renters plan. Which would you like to enroll in?"", ""Life insurance."", ""Okay, so first you'll need to create an account."", ""Okay."", ""I'll need your first name and last name."", ""Lennon Bey."", ""Okay, Lennon as the first name and Bey as last name?"", ""Yes."", ""Please provide your phone number."", ""Six four four nine seven seven one nine two four."", ""Okay, for your security question, would you prefer your mother's maiden name, the name of your high school or the name of your first pet."", ""I'd prefer the name of my first pet and he was Crux."", ""What's your date of birth?"", ""August twenty-four, four thousand."", ""Your street address please."", ""One four four seven Tipple Road Philadelphia, Pennsylvania."", ""Okay, so your state is Pennsylvania."", ""Yes."", ""And your city is?"", ""Philadelphia."", ""What's your zip code please?"", ""Three three one zero one."", ""You'll need to provide your social security number."", ""Six one four four seven three three seven eight."", ""We're done with the account creation. You say you want life insurance is that correct?"", ""Yes."", ""We have the Term Life Insurance which is three hundred dollars yearly, the Whole Life Insurance which is one thousand eight hundred dollars per year and the Universal Life Insurance one thousand four hundred dollars per year. Which would you like to enroll in?"", ""The whole life insurance plan."", ""That is one thousand eight hundred dollars per year."", ""Yes, how do I make payment?"", ""I'll need your credit card number, the expiration date and the credit card CVV."", ""My credit card number is six seven nine seven four six six eight seven two two three one one zero four."", ""You said your credit card number is six seven nine seven four six six eight seven two two three one one zero four is that correct?"", ""Yes."", ""The expiration date please."", ""July four zero four three."", ""Okay. Provide your CVV and proceed to make payment."", ""Nine four two. Payment made."", ""Kindly hold on while I confirm your payment. Your payment has been made successfully."", ""Okay."", ""Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you so much, do have a great day."", ""Thanks you too. Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
345,"{""dialogue_id"": ""345"", ""turns"": {""turn_id"": [""insurance_345_000"", ""insurance_345_001"", ""insurance_345_002"", ""insurance_345_003"", ""insurance_345_004"", ""insurance_345_005"", ""insurance_345_006"", ""insurance_345_007"", ""insurance_345_008"", ""insurance_345_009"", ""insurance_345_010"", ""insurance_345_011"", ""insurance_345_012"", ""insurance_345_013"", ""insurance_345_014"", ""insurance_345_015"", ""insurance_345_016"", ""insurance_345_017"", ""insurance_345_018"", ""insurance_345_019"", ""insurance_345_020"", ""insurance_345_021"", ""insurance_345_022"", ""insurance_345_023"", ""insurance_345_024"", ""insurance_345_025"", ""insurance_345_026"", ""insurance_345_027"", ""insurance_345_028"", ""insurance_345_029"", ""insurance_345_030"", ""insurance_345_031"", ""insurance_345_032"", ""insurance_345_033"", ""insurance_345_034"", ""insurance_345_035"", ""insurance_345_036"", ""insurance_345_037"", ""insurance_345_038"", ""insurance_345_039"", ""insurance_345_040"", ""insurance_345_041"", ""insurance_345_042"", ""insurance_345_043"", ""insurance_345_044"", ""insurance_345_045"", ""insurance_345_046"", ""insurance_345_047"", ""insurance_345_048"", ""insurance_345_049"", ""insurance_345_050"", ""insurance_345_051"", ""insurance_345_052"", ""insurance_345_053"", ""insurance_345_054"", ""insurance_345_055"", ""insurance_345_056"", ""insurance_345_057"", ""insurance_345_058"", ""insurance_345_059"", ""insurance_345_060"", ""insurance_345_061"", ""insurance_345_062"", ""insurance_345_063"", ""insurance_345_064"", ""insurance_345_065"", ""insurance_345_066"", ""insurance_345_067"", ""insurance_345_068"", ""insurance_345_069"", ""insurance_345_070"", ""insurance_345_071"", ""insurance_345_072"", ""insurance_345_073"", ""insurance_345_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is George Manson."", ""Okay, George as your first name and Manson as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's zero two zero one."", ""Zero two zero one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, zero two zero one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said zero two zero one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is June sixth, nineteen eighty one."", ""June sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know cause of damage such as natural disaster, theft, accident, etc.?"", ""It is accident."", ""Okay. Before I proceed with a the property claim, may I know if you have suggestions on how we can serve you better?"", ""Well, But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent."", ""We're very sorry for the inconveniences. We will surely look into that."", ""Please do."", ""Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions."", ""I'll do that."", ""Okay. Please hang on while I proceed with the file property claim sir."", """", ""I'll proceed to your file property claim on the system. Do you confirm it?"", ""Yes please, you can proceed."", ""Alright, I will ask you some more question."", ""Okay go on."", ""Okay, Incident Date?"", ""December second, twenty nineteen."", ""December second, twenty nineteen."", ""yes."", ""Incident time please?"", ""It is around ten in the morning."", ""Okay, Property Type?"", ""It's a house."", ""Okay."", ""Yeah."", ""Property address?"", ""Okay, it is number ten purple street."", ""Number ten purple street."", ""Yea."", ""The claim has been successfully lodged. The claim number is zero zero two two."", ""Zero zero two two."", ""Yes."", ""Thanks."", ""Do you have anything else you can do for your?"", ""Yes. I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?"", ""Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience."", ""Alright. But I hope these extra charges of your won't be a burden."", ""It definitely won't be a burden sir. We will make sure it's as low as possible."", ""Alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us sir."", ""Thank you too."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
346,"{""dialogue_id"": ""346"", ""turns"": {""turn_id"": [""insurance_346_000"", ""insurance_346_001"", ""insurance_346_002"", ""insurance_346_003"", ""insurance_346_004"", ""insurance_346_005"", ""insurance_346_006"", ""insurance_346_007"", ""insurance_346_008"", ""insurance_346_009"", ""insurance_346_010"", ""insurance_346_011"", ""insurance_346_012"", ""insurance_346_013"", ""insurance_346_014"", ""insurance_346_015"", ""insurance_346_016"", ""insurance_346_017"", ""insurance_346_018"", ""insurance_346_019"", ""insurance_346_020"", ""insurance_346_021"", ""insurance_346_022"", ""insurance_346_023"", ""insurance_346_024"", ""insurance_346_025"", ""insurance_346_026"", ""insurance_346_027"", ""insurance_346_028"", ""insurance_346_029"", ""insurance_346_030"", ""insurance_346_031"", ""insurance_346_032"", ""insurance_346_033"", ""insurance_346_034"", ""insurance_346_035"", ""insurance_346_036"", ""insurance_346_037"", ""insurance_346_038"", ""insurance_346_039"", ""insurance_346_040"", ""insurance_346_041"", ""insurance_346_042"", ""insurance_346_043"", ""insurance_346_044"", ""insurance_346_045"", ""insurance_346_046"", ""insurance_346_047"", ""insurance_346_048"", ""insurance_346_049"", ""insurance_346_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, this is Rivertown Insurance. My name is Susan, how can I help you?"", ""Hi Susan, I want to cancel my plan now!"", ""I am sorry to hear that. May I have your full name and phone number on the account?"", ""Kim Zolyck, four oh eight seven three two nine nine nine one."", ""Okay Kim, I have your policy pulled up here. I see you have auto insurance with us. Is that correct?"", ""Obviously if that's what it says. I have tried to cancel online and it won't allow me to."", ""When a policy cancelation is requested we require the customer to call just to be sure it is a valid request."", ""Well that's just stupid. I was able to enroll online."", ""I see how that could be frustrating. May I ask why you want to cancel your plan with us?"", ""Well you overcharge me and I had just two accidents and my rates have shot up. It's insane!"", ""Give me moment to check into your rates and see if we can do anything about it. May I have your zip code?"", ""Three two eight zero one."", ""Thank you. Well Kim I see here that you have two accident claims but one is going to drop off in a few weeks."", ""Does that mean my payments will get a lot lower?"", ""Well right now your premium is twelve fifty and once that's off it will drop to eighteen hundred."", ""That is still way too much. You don't offer anything that makes it worth paying that much."", ""You also can change your coverage to get the premium lower."", ""How about no, just cancel my policy."", ""All right. Have you already looked at other companies for prices?"", ""As a matter of fact I have and one is way lower than you."", ""Would you mind telling me what they offered?"", ""Sure, eight hundred. Quite a lot lower than your amount."", ""Did you make sure the coverage is all the same? On this policy you are fully insured with a small deductable."", ""It's pretty much all the same. The deductable is a little more."", ""Well we can raise your deductible here and see what that comes out to."", ""The car rental and window coverage are not on their quote either."", ""Okay so if I take them off and up the deductable to five hundred or one thousand?"", ""Five hundred."", ""Okay then that would drop the yearly premium to nine hundred and sixty dollars."", ""They are still offering me a lower amount. Just cancel."", ""Okay, I will start the cancelation process. By chance do you have renter or home owners insurance?"", ""Why?"", ""We can offer bug discounts for bundled packages. We have life, pet, renters, home, and condo insurance."", ""I do have condo insurance. It is just twenty five dollars per month."", ""Let me see what we can do by bundling the two here for you."", ""Fine, but what about adding pet insurance too?"", ""Okay, we have premium and basic."", ""Just the basic."", ""Okay well that would come to a thousand eighty per year."", ""No way. That's more than what I was quoted."", ""Okay then. Let's see how the cancelation is going. We are just about done."", ""Good."", ""So since you already paued this month you will be refunded a pro-rated amount."", ""How much?"", ""The total will be forty three dollars and fifty two cents. It should be refunded within five business days."", ""Good."", ""All right. Your policy is canceled. The confirmation number is one seven two three zero nine two."", ""Got it."", ""Thank you for calling today, is there anything else I can do for you today?"", ""Nope."", ""Then have a wonderful day. Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
347,"{""dialogue_id"": ""347"", ""turns"": {""turn_id"": [""insurance_347_000"", ""insurance_347_001"", ""insurance_347_002"", ""insurance_347_003"", ""insurance_347_004"", ""insurance_347_005"", ""insurance_347_006"", ""insurance_347_007"", ""insurance_347_008"", ""insurance_347_009"", ""insurance_347_010"", ""insurance_347_011"", ""insurance_347_012"", ""insurance_347_013"", ""insurance_347_014"", ""insurance_347_015"", ""insurance_347_016"", ""insurance_347_017"", ""insurance_347_018"", ""insurance_347_019"", ""insurance_347_020"", ""insurance_347_021"", ""insurance_347_022"", ""insurance_347_023"", ""insurance_347_024"", ""insurance_347_025"", ""insurance_347_026"", ""insurance_347_027"", ""insurance_347_028"", ""insurance_347_029"", ""insurance_347_030"", ""insurance_347_031"", ""insurance_347_032"", ""insurance_347_033"", ""insurance_347_034"", ""insurance_347_035"", ""insurance_347_036"", ""insurance_347_037"", ""insurance_347_038"", ""insurance_347_039"", ""insurance_347_040"", ""insurance_347_041"", ""insurance_347_042"", ""insurance_347_043"", ""insurance_347_044"", ""insurance_347_045"", ""insurance_347_046"", ""insurance_347_047"", ""insurance_347_048"", ""insurance_347_049"", ""insurance_347_050"", ""insurance_347_051"", ""insurance_347_052"", ""insurance_347_053"", ""insurance_347_054"", ""insurance_347_055"", ""insurance_347_056"", ""insurance_347_057"", ""insurance_347_058"", ""insurance_347_059"", ""insurance_347_060"", ""insurance_347_061"", ""insurance_347_062"", ""insurance_347_063"", ""insurance_347_064"", ""insurance_347_065"", ""insurance_347_066"", ""insurance_347_067"", ""insurance_347_068"", ""insurance_347_069"", ""insurance_347_070"", ""insurance_347_071"", ""insurance_347_072"", ""insurance_347_073"", ""insurance_347_074"", ""insurance_347_075"", ""insurance_347_076"", ""insurance_347_077"", ""insurance_347_078"", ""insurance_347_079"", ""insurance_347_080"", ""insurance_347_081"", ""insurance_347_082"", ""insurance_347_083"", ""insurance_347_084"", ""insurance_347_085"", ""insurance_347_086"", ""insurance_347_087"", ""insurance_347_088"", ""insurance_347_089"", ""insurance_347_090"", ""insurance_347_091"", ""insurance_347_092"", ""insurance_347_093"", ""insurance_347_094"", ""insurance_347_095"", ""insurance_347_096"", ""insurance_347_097"", ""insurance_347_098"", ""insurance_347_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer's services. How may I help you?"", ""Hey, I'd like to create an account with your insurance company."", ""I tried to do it myself on your website but I couldn't get it done."", ""Sure, I can help you with that. May I have your first and last name please?"", ""Of course, my name is Ruth McCartney."", ""Okay, Ruth MacCartney Just to be sure, is MacCartney spelt m. a. c. c. a. r. t. n. e. y.?"", ""No, it's m. c. c. a. r. t. n. e. y."", ""#Uh, okay. M. c. c. a. r. t. n. e. y. Gotcha. I'll need your birthdate and your phone number, please."", ""Okay, my birthdate is January, twenty five, nineteen eighty five."", ""#Hm, January, twenty five, nineteen eighty five. Just a moment please."", ""#Hm, sure."", ""Got it. Your phone number please."", ""Okay, give me a second, let me look it up."", ""Okay, take your time."", ""Alright, it's zero one zero."", ""Zero one zero."", ""Two four nine one."", ""Two four nine one."", ""Six three three."", ""Six three three."", ""okay, got it, give me a minute please."", ""Sure, take your time."", ""Okay, ma'am, we'll need to create a security question for you."", ""#Uh, what for?"", ""Well, it will help to protect your account from hackers and fraudsters."", ""Oh, okay, sure."", ""Yep, do you have any pet?"", ""#Uh, yes, what has that got to do with this?"", ""As I said earlier., it is for your own good ma'am."", ""#Hm, okay. Swiida."", ""Okay, Sweda. For clarity's sake, Sweda is spelt with an e, right?"", ""No, not an e, it's spelt S. w. i. i. d. a."", ""Alright, S. w. i. i. d. a. got it. #Uh, a minute please."", ""#Hm."", ""Okay, ma, you there?"", ""Yes, I'm here."", ""I'll need your street address and zip code please."", ""Okay, it's two fifty six, Romeo avenue, Louisville, Kenturkey. Zip code is five four four zero zero."", ""Two fifty six, Louiseville, five four four zero zero. Gotcha."", ""Okay, is that all."", ""No, thats not all. Can I have your social security number too."", ""Sure, five five five."", ""Five five five."", ""Six three nine."", ""Six three nine."", ""Seven zero one."", ""Seven zero one. Got it, a minute please."", ""#Hm, sure."", ""Alright, ma'am. Your account has been created."", ""Whew, finally. Thought this was going to take forever with all the questions I was asked ."", ""Sorry about that ma'am, we love to be thorough with out customers."", ""I can see that. So, now thats done, is there anything I need to do next?"", ""Yes ma, you need to log into your account now and change your passcode."", ""okay? I need to do that now?"", ""Yes ma, now."", ""Alright. Logging in #Uh, it's asking for a passcode."", ""Yes ma, your temporary passcode is zero zero zero zero."", ""Huh-uh, zero zero zero zero. Done."", ""Good."", ""#Um, excuse me, it's no more connecting, what's wrong?"", ""Uh-oh, ma'am?"", ""Yes, I'm here."", ""You need to check your connection if it's still available."", ""Oh, okay. Doing that give me a sec."", ""Sure ma'am, take your time."", ""#Hm. Got it. It's back on."", ""Alright, let's try again."", ""Okay, inputing passcode, zero zero zero zero."", ""Huh-uh. What does it say now?"", ""It's asking to confirm. What do I do?"", ""Yes, ma, click on the confirm."", ""Okayy, done, what next?"", ""what does it say now?"", ""#Uh, it's asking for the name of my pet."", ""Yes ma, that was the security question I set."", ""Oh, that's true."", ""Now, all you need to do is type in your pet's name."", ""Okay, typing in the name of pet #eh, what is this?"", ""Ma, what is it?"", ""What was the name of the pet I gave you? I really cannot recollect."", ""Oh, sure ma. You said Swiida."", ""Right, right, swiida. #Uh, why is it saying it cannot recognize the user?"", ""how did you type the swiida? With an uppercase S or?"", ""No, I typed the S as a lowercase."", ""Well, thats where the mistake is, now ma, type with an uppercase S."", ""Okay, okay, got it. It just logged me in. Thank you."", ""Good, you're welcome ma."", ""Now you need to change your passcode. At the right side of your dashboard, you'll see an icon of a human face, click on it."", ""Okay, clicking. #Um, I should click on security right?"", ""Yes ma, you're on track. Click on security and then on change passcode."", ""Okay, hold on, clicking."", ""Now, input your old passcode, and then a new one twice as seen on the dashboard and let it be numbers you can easily remember."", ""Okay, zero zero zero. New passcode, nineteen eighty five. Done."", ""That's good ma. That's all."", ""#Ah, whew, thank you so much."", ""You're welcome ma and thank you for choosing Rivertown Insurance. Do you have any other request?"", ""Yea, sure. #Um, no no, you have been of a great help today. Once again, thank you."", ""You're very much welcome ma."", ""Yea, sure. Have a nice day and bye."", ""You too ma. Bye-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
348,"{""dialogue_id"": ""348"", ""turns"": {""turn_id"": [""insurance_348_000"", ""insurance_348_001"", ""insurance_348_002"", ""insurance_348_003"", ""insurance_348_004"", ""insurance_348_005"", ""insurance_348_006"", ""insurance_348_007"", ""insurance_348_008"", ""insurance_348_009"", ""insurance_348_010"", ""insurance_348_011"", ""insurance_348_012"", ""insurance_348_013"", ""insurance_348_014"", ""insurance_348_015"", ""insurance_348_016"", ""insurance_348_017"", ""insurance_348_018"", ""insurance_348_019"", ""insurance_348_020"", ""insurance_348_021"", ""insurance_348_022"", ""insurance_348_023"", ""insurance_348_024"", ""insurance_348_025"", ""insurance_348_026"", ""insurance_348_027"", ""insurance_348_028"", ""insurance_348_029"", ""insurance_348_030"", ""insurance_348_031"", ""insurance_348_032"", ""insurance_348_033"", ""insurance_348_034"", ""insurance_348_035"", ""insurance_348_036"", ""insurance_348_037"", ""insurance_348_038"", ""insurance_348_039"", ""insurance_348_040"", ""insurance_348_041"", ""insurance_348_042"", ""insurance_348_043"", ""insurance_348_044"", ""insurance_348_045"", ""insurance_348_046"", ""insurance_348_047"", ""insurance_348_048"", ""insurance_348_049"", ""insurance_348_050"", ""insurance_348_051"", ""insurance_348_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer""], ""utterance"": [""You have reached Rivertown Insurance. Your call is important to us. My name is Alicia, how may I be of help to you today."", ""Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company."", ""jeez sorry about the crash sir, I can get that done for you."", ""I will need to have your first name and your last name."", ""My first name is Lee Carter McCormick."", ""can you please pecify which is your first name and last name."", ""[Laughter] my first name is Lee."", ""Lee as in L.E.E?"", ""Sure."", ""That makes which of the other two names your last name."", ""My last name is McCormick."", ""For confirmation sir, McCormick is spelled M.c.C.o.m.i.c.k."", ""Nah that is a missplelling, it is spelled as M.c.C.o.r.m.i.c.k."", ""uh-oh sorry about that. Can you please provide me with your birthdate."", ""Sure, My birthdate is first of June nineteen ninty."", ""Gotcha, your customer number please?"", ""That should be the ten digit number right."", ""#nah it's eight digit long."", ""Oh! I get it, Just a few seconds."", ""Please take your time."", ""the number one one two."", ""One one two."", ""Four two six."", ""Four two six."", ""Five five."", ""Five five. Gotcha."", ""what form of proof would you prefer to get sir."", ""What are the options available to me please."", ""There are two forms which we can provide you with. You can either go for the physical proof method or you go for the digital. It all depends on your choice."", ""what are the differences and how soon do I get either."", ""For the digital, we will require you to provide your E-mail address and you would get that sent to you within an hour."", ""While that of the physical method will require a physical address where it would be mailed to and that might take twenty four to fourty eight hours."", ""Oh! Is it possible to get the two forms across to me."", ""Definitely, your can get the two methods but you will have to provide me with your E-mail address and your address."", ""Must the address be a home address."", ""nah you can choose to use your work address."", ""Very good then, my Email address is Lee C McCormick at armyspy dot com."", ""The Lee c mccornick is a mix of your full name right?"", ""Yep that's correct."", ""Can I have your address now?"", ""Yay one four one three."", ""One four one three."", ""Center Avenue Fresno, California. My Zip code is nine three seven zero two."", ""one four one three Center Avenue Fresno, Califrnia and the zip code is nine three seven zero two, correct?"", ""Bravo!"", ""Now just give me a minute while I complete the process."", ""Sure, take your time."", ""I'm done with the processing, you should receive the proof in your mail any moment from now."", ""Is there any other thing I can help you with?"", ""Just one more thing, and that would be if you would want me to buy you lunch because you've done a very good job."", ""Aside that, that would be all [LAUGHTER]."", ""[LAUGHTER] Thank you, and thank you for chosing Rivertown Insurance. Do enjoy the rest of your day."", ""thank you, bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
349,"{""dialogue_id"": ""349"", ""turns"": {""turn_id"": [""insurance_349_000"", ""insurance_349_001"", ""insurance_349_002"", ""insurance_349_003"", ""insurance_349_004"", ""insurance_349_005"", ""insurance_349_006"", ""insurance_349_007"", ""insurance_349_008"", ""insurance_349_009"", ""insurance_349_010"", ""insurance_349_011"", ""insurance_349_012"", ""insurance_349_013"", ""insurance_349_014"", ""insurance_349_015"", ""insurance_349_016"", ""insurance_349_017"", ""insurance_349_018"", ""insurance_349_019"", ""insurance_349_020"", ""insurance_349_021"", ""insurance_349_022"", ""insurance_349_023"", ""insurance_349_024"", ""insurance_349_025"", ""insurance_349_026"", ""insurance_349_027"", ""insurance_349_028"", ""insurance_349_029"", ""insurance_349_030"", ""insurance_349_031"", ""insurance_349_032"", ""insurance_349_033"", ""insurance_349_034"", ""insurance_349_035"", ""insurance_349_036"", ""insurance_349_037"", ""insurance_349_038"", ""insurance_349_039"", ""insurance_349_040"", ""insurance_349_041"", ""insurance_349_042"", ""insurance_349_043"", ""insurance_349_044"", ""insurance_349_045"", ""insurance_349_046"", ""insurance_349_047"", ""insurance_349_048"", ""insurance_349_049"", ""insurance_349_050"", ""insurance_349_051"", ""insurance_349_052"", ""insurance_349_053"", ""insurance_349_054"", ""insurance_349_055"", ""insurance_349_056"", ""insurance_349_057"", ""insurance_349_058"", ""insurance_349_059"", ""insurance_349_060"", ""insurance_349_061"", ""insurance_349_062"", ""insurance_349_063"", ""insurance_349_064"", ""insurance_349_065"", ""insurance_349_066"", ""insurance_349_067"", ""insurance_349_068"", ""insurance_349_069"", ""insurance_349_070"", ""insurance_349_071"", ""insurance_349_072"", ""insurance_349_073"", ""insurance_349_074"", ""insurance_349_075"", ""insurance_349_076"", ""insurance_349_077"", ""insurance_349_078"", ""insurance_349_079"", ""insurance_349_080"", ""insurance_349_081"", ""insurance_349_082"", ""insurance_349_083"", ""insurance_349_084"", ""insurance_349_085"", ""insurance_349_086"", ""insurance_349_087"", ""insurance_349_088"", ""insurance_349_089"", ""insurance_349_090"", ""insurance_349_091"", ""insurance_349_092"", ""insurance_349_093"", ""insurance_349_094"", ""insurance_349_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, how are you doing today?"", ""I'm fine. Thank you. And you?"", ""I'm good too."", ""So how may I help you sir?"", ""I wanted to ask if I could change my password on the website or if I have to make a call before changing it."", ""Well, I can help you with your password reset here but you can also do it yourself on the website."", ""Oh! Alright. I think definitely need to know how to do that."", ""Yes sir. I'll need your first name and last name to help with your password reset."", ""My name is Richie Brad and my email address is richie Brad at gmail dot com."", ""Thank you sir, Richie, Brad....Just to confirm, is Richie spelled with r. i. c. h. y?"", ""No, it is r. i. c. h. i. e."", ""r. i. c. h. i. e. Okay. I'll also be needing your date of birth, phone number and your social security number."", ""Just because I want to reset my password, you are asking me for this much information. Why must everything be so complicated with customer care services? Please just make it quick because I don't have all day."", ""Please bear with us sir. We need this information to help you with your password reset. It'll be over before you know it."", ""It's okay. Let's just get on with it."", ""Thank you for your understanding sir. You can go on."", ""my date is birth is September third, nineteen seventy nine."", ""Okay. You said September third, nineteen seventy nine right?"", ""Yep, that's right."", ""Kindly go on sir."", ""what were the other information you requested for?"", ""Your phone number and your social security number sir."", ""Okay. My phone number is one four four four two."", ""One four four four two."", ""two two four one six."", ""two two four one six."", ""Yep, that's right."", ""Okay. one four four four two two two four one six, is that correct?"", ""Yep, that's right. Please what else do you need? I don't have all day."", ""Just a moment sir."", ""mhm."", ""Okay. Can I have your social security number sir?"", ""just a second please. I think I wrote it somewhere h-here."", ""Sure, please take your time."", ""Okay. My social security number is six six one."", ""six six one."", ""Four two four."", ""Four two four."", ""Six one four."", ""Six one four."", ""Yep, that's it."", ""Okay, six six one four two four six one four, is that correct?"", ""sorry, my social security number actually ends with six one six not six one four."", ""okay, you said six six one four two four six one six, is that correct?"", ""Yes, that's correct."", ""Okay, Just a moment please."", ""mhm."", ""Okay. Lastly I'll need you to give an answer to the security question in order to confirm the ownership of this account."", ""Jeez, just go on."", ""Okay. What's your mother's maiden name?"", ""My mother's maiden name is Pendragon."", ""that's correct."", ""Of course it's correct. Don't you need to verify my email? Isn't that what I really need for password reset? You're are just asking me random questions here and wasting my time."", ""I was just about to ask that sir. I'm so sorry for the inconvenience. Kindly provided your email address sir."", ""Jeez, I thought I told you my email address earlier and you still ask me to provide it? What's all these?"", ""I just need to confirm it sir. You said your email address is richie Brad at gmail dot com. Is that correct?"", ""mhm. Yes, it is."", ""Just a moment please. I need to verify your email on the system because your reset link will be sent there."", ""sorry what reset link has been sent to my email? I haven't received any reset link."", ""(laughter), the reset link hasn't been sent. I said the reset link will be sent to your email."", ""Oh! Okay."", ""Email verification is successful."", ""Okay. So what's next?"", ""a reset link will be sent to richie Brad at gmail dot com shortly."", ""Alright."", ""Kindly click on the link and reset your password."", ""Okay. Is that all?"", ""Yes sir, is there anything else I can help you with?"", ""Well, I thought this conversation will be very short. I need to know how to reset my password on the website so that I wouldn't have to call the customer care service again. My wife also needs a password reset. I'll be able to help her with it. Just explain it to me."", ""Alright sir. It's very easy."", ""Okay. Please go on."", ""In order to reset your password, you need to click on your profile icon."", ""Please hold on. I need to get something I can write on."", ""Okay. Take your time sir."", ""please go on. You said I need to click on my profile icon right?"", ""Yes, that's correct."", ""okay. And then what??"", ""After clicking on that, you'll see a password reset icon below your profile picture."", ""a password reset icon below my profile picture? Okay. Please go on."", ""Okay. You just need to click that account then it'll lead you to where you'll change your password."", ""o-okay. Is that all?"", ""a password reset link will be sent to your email address just like I said earlier."", ""A link will be sent to my email. Okay, got that."", ""Okay sir. So you can change your password from there."", ""Alright. Thank you."", ""Thanks for your patience sir. Is there anything else I can help you with?"", ""definitely not, I think that will be all for now."", ""Thank you for contacting us sir."", ""Thanks for your help."", ""Please feel free to let us know about any complaints or suggestions you might have for us to help serve you better."", ""huh, after wasting so much of my time? I think you really need to work on time management."", ""We'll definitely work on that sir. Do have a nice day sir."", ""You too."", ""Thanks once again sir, bye!"", ""Bye bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
350,"{""dialogue_id"": ""350"", ""turns"": {""turn_id"": [""insurance_350_000"", ""insurance_350_001"", ""insurance_350_002"", ""insurance_350_003"", ""insurance_350_004"", ""insurance_350_005"", ""insurance_350_006"", ""insurance_350_007"", ""insurance_350_008"", ""insurance_350_009"", ""insurance_350_010"", ""insurance_350_011"", ""insurance_350_012"", ""insurance_350_013"", ""insurance_350_014"", ""insurance_350_015"", ""insurance_350_016"", ""insurance_350_017"", ""insurance_350_018"", ""insurance_350_019"", ""insurance_350_020"", ""insurance_350_021"", ""insurance_350_022"", ""insurance_350_023"", ""insurance_350_024"", ""insurance_350_025"", ""insurance_350_026"", ""insurance_350_027"", ""insurance_350_028"", ""insurance_350_029"", ""insurance_350_030"", ""insurance_350_031"", ""insurance_350_032"", ""insurance_350_033"", ""insurance_350_034"", ""insurance_350_035"", ""insurance_350_036"", ""insurance_350_037"", ""insurance_350_038"", ""insurance_350_039"", ""insurance_350_040"", ""insurance_350_041"", ""insurance_350_042"", ""insurance_350_043"", ""insurance_350_044"", ""insurance_350_045"", ""insurance_350_046"", ""insurance_350_047"", ""insurance_350_048"", ""insurance_350_049"", ""insurance_350_050"", ""insurance_350_051"", ""insurance_350_052"", ""insurance_350_053"", ""insurance_350_054"", ""insurance_350_055"", ""insurance_350_056"", ""insurance_350_057"", ""insurance_350_058"", ""insurance_350_059"", ""insurance_350_060"", ""insurance_350_061"", ""insurance_350_062"", ""insurance_350_063"", ""insurance_350_064"", ""insurance_350_065"", ""insurance_350_066"", ""insurance_350_067"", ""insurance_350_068"", ""insurance_350_069"", ""insurance_350_070"", ""insurance_350_071"", ""insurance_350_072"", ""insurance_350_073"", ""insurance_350_074"", ""insurance_350_075"", ""insurance_350_076"", ""insurance_350_077"", ""insurance_350_078"", ""insurance_350_079"", ""insurance_350_080"", ""insurance_350_081"", ""insurance_350_082"", ""insurance_350_083"", ""insurance_350_084"", ""insurance_350_085"", ""insurance_350_086"", ""insurance_350_087"", ""insurance_350_088"", ""insurance_350_089"", ""insurance_350_090"", ""insurance_350_091"", ""insurance_350_092"", ""insurance_350_093"", ""insurance_350_094"", ""insurance_350_095"", ""insurance_350_096"", ""insurance_350_097"", ""insurance_350_098"", ""insurance_350_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hey, how's your day going?"", ""Very well, thank you. You?"", ""Going well too."", ""Good. Please how may I help you?"", ""I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen."", ""Sure thing. I can help you with that. May I have your first name please?"", ""My name is John Ruddy."", ""just to confirm, is Ruddy spelled r. u. d. d. i. e.?"", ""No, it's r. u. d. d. y."", ""Gotcha, b. i. l. l. y. John as the first name and Ruddy as the last name right?"", ""Yep, that's right."", ""Alright. May I have your date of birth please?"", ""Sure. my date of birth is April sixth, nineteen eighty eight."", ""Okay. April sixth, nineteen eighty eight. Is that correct?"", ""Yes, that's correct."", ""Well, Could you please provide your phone number and social security number?"", ""Oh! Ok. My phone number is two two five."", ""two two five."", ""five eight two."", ""five eight two."", ""one one two nine."", ""one one two nine."", ""Yep, that's right."", ""two two five five eight two one one two nine. Is that correct?"", ""Yes, that's correct."", ""Okay. May I also have your social security number please?"", ""Please what's the meaning of all these? I think these questions are getting too much. I have so much to do today and I don't want to use all the time I have calling the customer care service."", ""We are sorry for the inconvenience sir. We just want to make your the verification process is thorough and complete."", ""Just make it quicker. Please what's the next question? You asked my social security number right?"", ""Yes, that's right sir."", ""give me a moment please."", ""Sure, take your time."", ""Okay. My social security number is three three two."", ""three three two."", ""four four four."", ""four four four."", ""one two one."", ""one two one."", ""Yep, that's right."", ""Alright. You said three three one four four four one two one. Is that correct?"", ""Yes, that's correct. hold on, did you just say one two one?"", ""Yes, the last three numbers are one two one. Is that correct?"", ""No, it's actually one three one. The last three numbers are one three one not one two one."", ""Oh! Okay. Please listen carefully while I repeat the numbers."", ""Okay."", ""Three three two four four four one three one. Is that correct?"", ""Yes, that's right."", ""Perfect. Now I'll need you to give an answer to your security questions."", ""Alright."", ""Your mother's maiden name is your security question. Is that correct?"", ""Yes, that's correct."", ""May I know the answer to that?"", ""Of course. My mother's maiden name is Smith."", ""that's correct."", ""Yes, it is."", ""Perfect. To successfully add a dependent to your plan, I'm going to need your policy number and details of the dependent you wish to add in your plan. I'll be asking you that shortly. Do you understand?"", ""Alright. Please go on."", ""Okay. may I have your policy number please?"", ""My policy number is can you hold on please?"", ""Sure, take your time."", ""Got it. My policy number is five two one."", ""five two one."", ""four three one."", ""four three one."", ""eight one two."", ""eight one two."", ""Yep, that's correct."", ""Okay, five two one four three one eight one two. Is that correct?"", ""yes it is."", ""Okay. How are you related to your new dependent?"", ""Well, she's my daughter."", ""Alright. May I know her first name and last name please?"", ""Her name is Deborah Ruddy."", ""Okay. Kindly hold on while I input that."", ""Sure."", ""May I know her date of birth?"", ""Her date of birth is August third, two thousand and eight."", ""August third, two thousand and eight. Is that correct?"", ""Yep, that's right. That was one of the happiest year of my life. Annie brought joy and happiness to our family and I just love her so much."", ""That's so graceful."", ""Oh! thank you."", ""You're welcome sir. Now I would like you to give me a short description of her health condition."", ""Is that really necessary?"", ""Yes sir, it's part of the process."", ""Okay, Annie has always been strong. She has had quite a few illness over the years but she's as healthy as a horse."", ""Alright. Those illnesses you mentioned, can you give a more elaborate or simple description of them?"", ""I think they were mainly fever and she's passed them now. She's now much better."", ""Okay. Please hold while I input that into the system."", ""Yeah sure."", ""Done. Now I will add Deborah Ruddy as a dependent in your plan. Do you confirm?"", ""Sure, go on."", ""Okay. Done. May I know how you intend to pay for your dependent?"", ""Well, I will do that myself on the website if that's okay."", ""Of course it is. May I know if there is anything else I can help you with?"", ""No, I think that'll be all for now."", ""Alright. Thank you for contacting us."", ""Thank you too, bye!"", ""Bye! Have a nice day!"", ""You too.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
351,"{""dialogue_id"": ""351"", ""turns"": {""turn_id"": [""insurance_351_000"", ""insurance_351_001"", ""insurance_351_002"", ""insurance_351_003"", ""insurance_351_004"", ""insurance_351_005"", ""insurance_351_006"", ""insurance_351_007"", ""insurance_351_008"", ""insurance_351_009"", ""insurance_351_010"", ""insurance_351_011"", ""insurance_351_012"", ""insurance_351_013"", ""insurance_351_014"", ""insurance_351_015"", ""insurance_351_016"", ""insurance_351_017"", ""insurance_351_018"", ""insurance_351_019"", ""insurance_351_020"", ""insurance_351_021"", ""insurance_351_022"", ""insurance_351_023"", ""insurance_351_024"", ""insurance_351_025"", ""insurance_351_026"", ""insurance_351_027"", ""insurance_351_028"", ""insurance_351_029"", ""insurance_351_030"", ""insurance_351_031"", ""insurance_351_032"", ""insurance_351_033"", ""insurance_351_034"", ""insurance_351_035"", ""insurance_351_036"", ""insurance_351_037"", ""insurance_351_038"", ""insurance_351_039"", ""insurance_351_040"", ""insurance_351_041"", ""insurance_351_042"", ""insurance_351_043"", ""insurance_351_044"", ""insurance_351_045"", ""insurance_351_046"", ""insurance_351_047"", ""insurance_351_048"", ""insurance_351_049"", ""insurance_351_050"", ""insurance_351_051"", ""insurance_351_052"", ""insurance_351_053"", ""insurance_351_054"", ""insurance_351_055"", ""insurance_351_056"", ""insurance_351_057"", ""insurance_351_058"", ""insurance_351_059"", ""insurance_351_060"", ""insurance_351_061"", ""insurance_351_062"", ""insurance_351_063"", ""insurance_351_064""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How can I help you?"", ""Hi I would like to reset my password. I tried to reset the password on your website but couldn't."", ""I can help you with that. But first I have to confirm your identity."", ""Sure, okay."", ""May I have your first name and last name Sir?"", ""My name is James Brown."", ""Okay, next I need your birthdate."", ""#Uh, sorry? what birthday? I'm not having birthday today."", ""[Laughter], it is the date of birth sir. We need that information to verify your identity."", ""Oh okay. Sorry I thought you were asking me to celebrate my birthday."", ""No problem sir."", ""Yeah. My date of birth is September fourth, nineteen thirty six."", ""September fourth, nineteen thirty six. Okay, just a moment please."", ""Yeah, sure."", ""Can I have your phone number?"", ""Five zero seven."", ""Five zero seven."", ""Four five four."", ""Four five four."", ""Two six three zero."", ""Two six three zero."", ""Yes, that's it."", ""What's your mother's maiden name."", ""#Um, her maiden name is Hillman."", ""Alright sir. I need to have your social security number."", ""Social security number, hmm, I think is, let confirm, just a second."", ""Okay sir, take your time."", ""Oh, I got it now."", ""Can you read the numbers to me?"", ""One five six."", ""One five six."", ""Twenty one."", ""Twenty one."", ""Yeah, that's correct."", ""Next, I need to verify your email."", ""My email is James Brown at amyspy dot com."", ""Thank you sir."", ""Yeah."", ""To reset your password, we need to generate a new username and password."", ""That's okay."", ""Can you come up with a name you can easily remember?"", ""#Uh, Houghmed."", ""Houghmed like h.o.u.g.h.m.e.d?"", ""Yes, that's correct."", ""Perfect, and your new password?"", ""R. e. i. zero. S. e. a. m. o. o."", ""That's good."", ""Thanks."", ""Before I proceed, is there anything else I can help you with?"", ""Yeah, I want to ask if I can change the password on the website instead of making a phone call?"", ""Yes, sure you can, the reset link will be sent to your email. And if you wish to call, I'll be glad to help you."", ""Oh, that's good. Thank you."", ""Alright, please hang on sir, I will proceed to reset your password in the system."", ""Yeah, sure."", ""Okay done. Your password is reset successfully."", ""Thank you."", ""You can check your email to confirm your new password."", ""That's great."", ""Thanks you so much sir. And one last thing. After this call ends, there will be a request for rating my service. Please press a number from one to five to rate your satisfaction."", ""Okay, I'll do that."", ""Thank you."", ""Have a nice day."", ""Sure, and you too!"", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
352,"{""dialogue_id"": ""352"", ""turns"": {""turn_id"": [""insurance_352_000"", ""insurance_352_001"", ""insurance_352_002"", ""insurance_352_003"", ""insurance_352_004"", ""insurance_352_005"", ""insurance_352_006"", ""insurance_352_007"", ""insurance_352_008"", ""insurance_352_009"", ""insurance_352_010"", ""insurance_352_011"", ""insurance_352_012"", ""insurance_352_013"", ""insurance_352_014"", ""insurance_352_015"", ""insurance_352_016"", ""insurance_352_017"", ""insurance_352_018"", ""insurance_352_019"", ""insurance_352_020"", ""insurance_352_021"", ""insurance_352_022"", ""insurance_352_023"", ""insurance_352_024"", ""insurance_352_025"", ""insurance_352_026"", ""insurance_352_027"", ""insurance_352_028"", ""insurance_352_029"", ""insurance_352_030"", ""insurance_352_031"", ""insurance_352_032"", ""insurance_352_033"", ""insurance_352_034"", ""insurance_352_035"", ""insurance_352_036"", ""insurance_352_037"", ""insurance_352_038"", ""insurance_352_039"", ""insurance_352_040"", ""insurance_352_041"", ""insurance_352_042"", ""insurance_352_043"", ""insurance_352_044"", ""insurance_352_045"", ""insurance_352_046"", ""insurance_352_047"", ""insurance_352_048"", ""insurance_352_049"", ""insurance_352_050"", ""insurance_352_051"", ""insurance_352_052"", ""insurance_352_053"", ""insurance_352_054"", ""insurance_352_055"", ""insurance_352_056"", ""insurance_352_057"", ""insurance_352_058"", ""insurance_352_059"", ""insurance_352_060"", ""insurance_352_061"", ""insurance_352_062"", ""insurance_352_063"", ""insurance_352_064"", ""insurance_352_065"", ""insurance_352_066"", ""insurance_352_067"", ""insurance_352_068"", ""insurance_352_069"", ""insurance_352_070"", ""insurance_352_071"", ""insurance_352_072"", ""insurance_352_073"", ""insurance_352_074"", ""insurance_352_075"", ""insurance_352_076"", ""insurance_352_077"", ""insurance_352_078"", ""insurance_352_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I will love to create an insurance account with Rivertown insurance company."", ""#oh. Great decision. You'll provide me some information about yourself. Lets begin with your name sir."", ""My name is Terrance Vaught."", ""Okay, Terrance is your first name while Vaught is your last name?"", ""Yes."", ""Okay, I'll also need your phone number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Phone number, one two two."", ""Yes, one two two."", ""Two one two two."", ""Two one two two."", ""seven two nine."", ""Seven two nine."", ""Sorry it's seven two eight. I thought I saw nine."", ""Okay. No worries sir. You said one two two two one two two seven two eight right?"", ""Yeah, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure, my date of birth is December fourth, nineteen seven two."", ""December fourth, nineteen seven two, right?"", ""Yeah, that's right."", ""Okay, a moment please."", ""Okay."", ""Alright, can you provide me your state and street address?"", ""Sure. I'm in Texas right now."", ""Okay. What's your street address?"", ""Number thirteen, micro street."", ""Okay, just a moment please."", ""Okay."", ""Alright. May I know the city you are?"", ""I'm from Maradona city."", ""Okay."", ""Is that all?"", ""Not yet sir, zip code of the city sir."", ""Zip code?"", ""Yes zip code sir."", ""Can you please get that for me, I don't know the zip code of my city?"", ""Okay. Please hang on while I do that for you sir."", ""Okay thanks."", ""It's one nine six zero two, kindly write it down just in case you might need it some other time."", ""Okay, thank you so very much."", ""Next, you will have to provide some nine digit to use as your security code."", ""Okay."", ""Kindly provide it for me sir."", ""Two two two."", ""Two two two."", ""Three three three."", ""Three three three."", ""Six six six."", ""Six six six."", ""Yeah, that's right."", ""You said two two two three three three six six six."", ""Yes, exactly."", ""And last but not the least, you have to create a security question that will be used to verify your identity."", ""Okay, can I use my childhood nickname?"", ""Yes exactly, provide me that sir."", ""My childhood nickname is Stuart."", ""Thanks, your account has been created succefully."", ""Thanks, can you provide me my log in details?"", ""Please get a piece of paper and pen so you can write it down?"", ""Okay."", ""Good, customer number."", ""Alright customer number."", ""Can I proceed?"", ""Yes, please do."", ""Zero zero six six."", ""Zero zero six six."", ""Zero zero six six."", ""Zero zero six six."", ""Yes."", ""You said zero zero six six zero zero six six right?"", ""Yes sir."", ""Thank you so much."", ""Thank you for registering with us sir."", ""My pleasure."", ""But sir you haven't stated which of our plan you will prefer sir?"", ""I will surely do that myself."", ""Okay thanks."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
353,"{""dialogue_id"": ""353"", ""turns"": {""turn_id"": [""insurance_353_000"", ""insurance_353_001"", ""insurance_353_002"", ""insurance_353_003"", ""insurance_353_004"", ""insurance_353_005"", ""insurance_353_006"", ""insurance_353_007"", ""insurance_353_008"", ""insurance_353_009"", ""insurance_353_010"", ""insurance_353_011"", ""insurance_353_012"", ""insurance_353_013"", ""insurance_353_014"", ""insurance_353_015"", ""insurance_353_016"", ""insurance_353_017"", ""insurance_353_018"", ""insurance_353_019"", ""insurance_353_020"", ""insurance_353_021"", ""insurance_353_022"", ""insurance_353_023"", ""insurance_353_024"", ""insurance_353_025"", ""insurance_353_026"", ""insurance_353_027"", ""insurance_353_028"", ""insurance_353_029"", ""insurance_353_030"", ""insurance_353_031"", ""insurance_353_032"", ""insurance_353_033"", ""insurance_353_034"", ""insurance_353_035"", ""insurance_353_036"", ""insurance_353_037"", ""insurance_353_038"", ""insurance_353_039"", ""insurance_353_040"", ""insurance_353_041"", ""insurance_353_042"", ""insurance_353_043"", ""insurance_353_044"", ""insurance_353_045"", ""insurance_353_046"", ""insurance_353_047"", ""insurance_353_048""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service.How can I help you?"", ""Hi I would like to cancel my insurance plan."", ""Sure thing, I can help you with that.May I have your first name and last name, Sir?"", ""My name is Charles Silver."", ""Thank you, Chales Silver."", ""No, It is Charles Silver."", ""Okay, Charles Silver. To cancel your plan, I need to have your policy number.You can find this number on your account page in our website."", ""okay, please give me a moment while I get my policy number."", ""Sure, please take your time."", ""Policy number? Am not familiar with any of these number."", ""Your policy number is also your string number, you will find it below your profile picture?"", ""Okay, Found it."", ""Could you read that number to me."", ""Yeah. It's Nine eight seven."", ""Nine eight seven."", ""Six five four."", ""Six five four."", ""Three two one."", ""Three two one."", ""Yep that's it."", ""Okay, Nine eight seven six five four three two one."", ""Yes that's right."", ""Perfect. Now may I have your address and zip code please?"", ""Yes, It is two sixty Brooklyn Avenue, San Diego, California, zip code five nine."", ""Two sixty Brooklyn, five nine ok. Next we need your birth date."", ""Why? I don't think you need it."", "", it is the date of birth sir. We need that information to verify your identity. ."", ""Yeah my date of birth is October the ninth, nineteen seventy six."", ""October ninth, nineteen ninty six. Gotcha, Just a moment please."", ""Mhm."", ""Alright. May I know the reason why you you are cancelling?"", ""Oh it's uh, it's just I found another insurance company and their plans are cheaper."", ""Thank you for the info, sir. Would you mind telling us which company it is?"", ""Eh, pls I can't talk that much just go ahead and cancel it."", ""Give me a minute please. Okay, so after cancellation, you won't make any payment in the next billing, which start very soon."", ""Okay."", ""Do you confirm the cancellation?"", ""Yes I confirm to cancel it. ."", ""Alright. Please stay on sir while I proceed to cancel your plan in the system."", ""Yeah sure."", ""Okay done. Your plan is now canceled."", ""Thanks! Um, I think thats all?"", ""Thank you so much sir, please sir after this call ends, there will be a request for rating my service."", ""Okay, I'll do that."", ""A message will be sent to you, pls press five to rate our service."", ""Ok. Got it."", ""Thank you so much sir."", ""Thank you too!"", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
354,"{""dialogue_id"": ""354"", ""turns"": {""turn_id"": [""insurance_354_000"", ""insurance_354_001"", ""insurance_354_002"", ""insurance_354_003"", ""insurance_354_004"", ""insurance_354_005"", ""insurance_354_006"", ""insurance_354_007"", ""insurance_354_008"", ""insurance_354_009"", ""insurance_354_010"", ""insurance_354_011"", ""insurance_354_012"", ""insurance_354_013"", ""insurance_354_014"", ""insurance_354_015"", ""insurance_354_016"", ""insurance_354_017"", ""insurance_354_018"", ""insurance_354_019"", ""insurance_354_020"", ""insurance_354_021"", ""insurance_354_022"", ""insurance_354_023"", ""insurance_354_024"", ""insurance_354_025"", ""insurance_354_026"", ""insurance_354_027"", ""insurance_354_028"", ""insurance_354_029"", ""insurance_354_030"", ""insurance_354_031"", ""insurance_354_032"", ""insurance_354_033"", ""insurance_354_034"", ""insurance_354_035"", ""insurance_354_036"", ""insurance_354_037"", ""insurance_354_038"", ""insurance_354_039"", ""insurance_354_040"", ""insurance_354_041"", ""insurance_354_042"", ""insurance_354_043"", ""insurance_354_044"", ""insurance_354_045"", ""insurance_354_046"", ""insurance_354_047"", ""insurance_354_048"", ""insurance_354_049"", ""insurance_354_050"", ""insurance_354_051"", ""insurance_354_052"", ""insurance_354_053"", ""insurance_354_054"", ""insurance_354_055"", ""insurance_354_056"", ""insurance_354_057"", ""insurance_354_058"", ""insurance_354_059"", ""insurance_354_060"", ""insurance_354_061"", ""insurance_354_062"", ""insurance_354_063"", ""insurance_354_064"", ""insurance_354_065"", ""insurance_354_066"", ""insurance_354_067"", ""insurance_354_068"", ""insurance_354_069"", ""insurance_354_070""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Rivertown insurance. My name is Angela. How can I help you today?"", ""Hi, my name is Paul, I heard about your company in one of your commercials and I hope your services are as good as it was presented."", ""Wow, that is a great thing to hear. Of course our services are the best you could get anywhere sir."", ""yeah I hope so too."", ""definitely sir, we will not in any way disappoint you. Which of the plans interested you?"", ""i just got a new car and I'm looking at having the best insurance coverage on my new whip."", ""Congratulations on the new acquisition. You are definitely in the right place."", ""Since you are a new customer we will have to create an account for you before we go ahead."", ""Can you provide me with your first name."", ""That won't be a problem, My first name is Paul Elrod but my friends call me PeeGuy."", ""that's funny of you, Paul will be just fine. #Uh can you give me your last name."", ""What do you mean? I just gave you my name."", ""I mean your last name."", ""My last name is Elrod."", ""To confirm Elrod is spelt H.E.R.O.D?"", ""not at all, that spelling is wrong. The right spelling is E.L.R.O.D."", ""oh, my bad! Sorry about that. The right one is E.L.R.O.D."", ""Yeah, Thats right. I'm used to people missplelling my name."", ""I will be needing your phone number."", ""my phone number is four eight zero."", ""four eight zero."", ""nine four one."", ""nine four one."", ""zero seven one two."", ""zero seven one two."", ""can I have your date of birth."", ""no problem, my date of birth is thirteenth of August, nineteen seventy seven."", ""ok got that, I will be needing your address."", ""this is becoming an interrogation. The line of questionning is becoming too much."", ""is there no other way to create an account?"", ""ofcourse, you can create an account on our official website."", ""I'm sorry about the stress but we are almost done."", ""It's no problem then."", ""my address is four eight six six Elmwood Avenue Scottsdale, AZ eight five Sorry."", ""five one."", ""four eight six six Elmwood Avenue Scottsdale, Arizona eight five two five one, correct?"", ""Yes."", ""what is your zip code."", ""nine nine five two four."", ""nine nine five two four correct?"", ""yes."", ""you will need to provide me with your social security number."", ""ok, the nember is nine six five two."", ""nine six five two."", ""sorry nine nine five two, I made a mistake."", ""ok no problem nine nine five two."", ""six four six one zero."", ""six four six one zero."", ""nine six five two six four six one zero, correct?"", ""Absolutely right. I hope the interogation is over."", ""it's just one last step to completing the process."", ""okay."", ""please chose a security question."", ""What is a security question and can I just choose any?"", ""this is a question that helps you authenticate and secure your account."", ""you chose from a range of questions five questions."", ""either, What is your mother's maiden name?, What is the name of your childhood best friend?, What is the name of your high school?"", ""it's enough, I will just go for the first question what is my mother's maiden name."", ""her maiden name is Stones."", ""ok thats noted."", ""just hold on a few seconds, your account is almost set."", ""ok no problem."", ""it's all set. Your account is now ready. A message has being sent to your phone."", ""wow! I just got it."", ""it's my pleasure sir, would you like to create a plan now sir?"", ""no no no, I would prefer to do that some other time. I'm scared of getting hooked on with unlimited line of questioning."", ""Can I get informations on your website?"", ""Yes you can sir."", ""then that will be all."", ""Ok sir, thanks for creating an account with us, do enjoy the rest of your day sir."", ""thanks.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
355,"{""dialogue_id"": ""355"", ""turns"": {""turn_id"": [""insurance_355_000"", ""insurance_355_001"", ""insurance_355_002"", ""insurance_355_003"", ""insurance_355_004"", ""insurance_355_005"", ""insurance_355_006"", ""insurance_355_007"", ""insurance_355_008"", ""insurance_355_009"", ""insurance_355_010"", ""insurance_355_011"", ""insurance_355_012"", ""insurance_355_013"", ""insurance_355_014"", ""insurance_355_015"", ""insurance_355_016"", ""insurance_355_017"", ""insurance_355_018"", ""insurance_355_019"", ""insurance_355_020"", ""insurance_355_021"", ""insurance_355_022"", ""insurance_355_023"", ""insurance_355_024"", ""insurance_355_025"", ""insurance_355_026"", ""insurance_355_027"", ""insurance_355_028"", ""insurance_355_029"", ""insurance_355_030"", ""insurance_355_031"", ""insurance_355_032"", ""insurance_355_033"", ""insurance_355_034"", ""insurance_355_035"", ""insurance_355_036"", ""insurance_355_037"", ""insurance_355_038"", ""insurance_355_039"", ""insurance_355_040"", ""insurance_355_041"", ""insurance_355_042"", ""insurance_355_043"", ""insurance_355_044"", ""insurance_355_045"", ""insurance_355_046"", ""insurance_355_047"", ""insurance_355_048"", ""insurance_355_049"", ""insurance_355_050"", ""insurance_355_051"", ""insurance_355_052"", ""insurance_355_053"", ""insurance_355_054"", ""insurance_355_055"", ""insurance_355_056"", ""insurance_355_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Riverbank Insurance customer service. My name is Henry, How can I help you?"", ""I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice."", ""I can help you rectify the issue, I will be needing some details from you."", ""Yeah, I will like to rectify my billing and yes I will want to update my billing preference too."", ""That won't be an issue. We will get it all sorted."", ""First can you give me your first name."", ""My name is Jerald Paulus."", ""Which of it is your first name and which of it is last name."", ""Jerald is my first name while Paulus is my last name."", ""the right spelling for Jerald is G.E.R.R.A.R.D and your last name is spelled as P.A.U.L.U.S, correct?"", ""The first name is misspelled, the right spelling is J.E.R.A.L.D."", ""So sorry about that. What about the last name, is it."", ""Yes it is correct!"", ""Ok then, please provide me with your date of birth."", ""My date of birth is seventh of August ninteen sixty two."", ""Ok Jerald, can you provide me with your customer number."", ""Can you give me few seconds let me get that my diary."", ""Ok no problem."", ""Ok are you there."", ""Yes go on."", ""The customer number is an eight digit number right."", ""Yes it is correct!"", ""The number is four four three."", ""Four four three."", ""Two five one."", ""Two five one."", ""Five five."", ""Five five."", ""Can you give me the date this transactions occurred and the time."", ""The transaction ocurred on the just a second."", ""It occurred on the twenty second of September around two pm."", ""Ok when did the second transaction occur."", ""That one happened around twenty fifth of September around six pm."", ""Ok I can see the transaction now just give me a few seconds while I lodge your claim."", ""Alright, please take your time."", ""Ok! I'm done now. Your claim has being filed and logded."", ""Really thats quite fast."", ""Yeah! I will provide you with your claim number."", ""Ok! Can the number be sent via text."", ""Yes it can."", ""Ok I will prefer that."", ""Just hold on you should receive it anytime from now."", ""I just received a string of numbers now."", ""That should be it."", ""Is it a ten digit numbers."", ""Yes that is correct."", ""That settles the billing issue. You said you wanted to change your payment preference too, correct?"", ""Yes I will like to get that done once and for all."", ""I can see from the records I have here that you run a monthly payment plan preference."", ""Thats absolutely correct."", ""We are to change it to a yearly payment plan?"", ""That will be most appreciated."", ""Ok sir, it's done."", ""Thanks so much."", ""The pleasure is mine."", ""Please is there any other thing you will like me to do for you."", ""No, that will be all."", ""Alright then, thank you for choosing Rivertown Insurance, do have a nice day. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], []]}}"
356,"{""dialogue_id"": ""356"", ""turns"": {""turn_id"": [""insurance_356_000"", ""insurance_356_001"", ""insurance_356_002"", ""insurance_356_003"", ""insurance_356_004"", ""insurance_356_005"", ""insurance_356_006"", ""insurance_356_007"", ""insurance_356_008"", ""insurance_356_009"", ""insurance_356_010"", ""insurance_356_011"", ""insurance_356_012"", ""insurance_356_013"", ""insurance_356_014"", ""insurance_356_015"", ""insurance_356_016"", ""insurance_356_017"", ""insurance_356_018"", ""insurance_356_019"", ""insurance_356_020"", ""insurance_356_021"", ""insurance_356_022"", ""insurance_356_023"", ""insurance_356_024"", ""insurance_356_025"", ""insurance_356_026"", ""insurance_356_027"", ""insurance_356_028"", ""insurance_356_029"", ""insurance_356_030"", ""insurance_356_031"", ""insurance_356_032"", ""insurance_356_033"", ""insurance_356_034"", ""insurance_356_035"", ""insurance_356_036"", ""insurance_356_037"", ""insurance_356_038"", ""insurance_356_039"", ""insurance_356_040"", ""insurance_356_041"", ""insurance_356_042"", ""insurance_356_043"", ""insurance_356_044"", ""insurance_356_045"", ""insurance_356_046"", ""insurance_356_047"", ""insurance_356_048"", ""insurance_356_049"", ""insurance_356_050"", ""insurance_356_051"", ""insurance_356_052"", ""insurance_356_053"", ""insurance_356_054"", ""insurance_356_055"", ""insurance_356_056"", ""insurance_356_057"", ""insurance_356_058"", ""insurance_356_059"", ""insurance_356_060"", ""insurance_356_061"", ""insurance_356_062"", ""insurance_356_063"", ""insurance_356_064"", ""insurance_356_065"", ""insurance_356_066"", ""insurance_356_067"", ""insurance_356_068"", ""insurance_356_069"", ""insurance_356_070"", ""insurance_356_071"", ""insurance_356_072"", ""insurance_356_073"", ""insurance_356_074"", ""insurance_356_075"", ""insurance_356_076"", ""insurance_356_077"", ""insurance_356_078"", ""insurance_356_079"", ""insurance_356_080"", ""insurance_356_081"", ""insurance_356_082"", ""insurance_356_083"", ""insurance_356_084"", ""insurance_356_085"", ""insurance_356_086"", ""insurance_356_087"", ""insurance_356_088"", ""insurance_356_089"", ""insurance_356_090"", ""insurance_356_091"", ""insurance_356_092"", ""insurance_356_093"", ""insurance_356_094"", ""insurance_356_095"", ""insurance_356_096"", ""insurance_356_097"", ""insurance_356_098"", ""insurance_356_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice."", ""We are so sorry about that. May I know your first name and last name please?"", ""My name is Terrance Gregory. I want this issue addressed as soon as possible. Why would I be charged twice for a bill I'm supposed to pay for only once."", ""Like I said earlier, all issues will be resolved sir."", ""I just hope so because this isn't the first time. There should be a system that detects these things. I said the same thing the last time."", ""Your complaint is duly noted. We will make sure we look thoroughly into this issue and make amends."", ""Alright. Well, just go on."", ""Okay sir. May I know your date of birth and phone number too?"", ""My date of birth is October fifth, nineteen ninty one."", ""October fifth, nineteen ninty one. Is that correct?"", ""Yes, that's it."", ""Okay. kindly provide your phone number."", ""My phone number is four four four six."", ""four four four six."", ""one two one."", ""one two one."", ""six four six."", ""six four six."", ""Yes, that's it."", ""Four four four six one two one six four six. Is that correct?"", ""hold on, did you just say six four six?"", ""Yes, I did. The last six numbers you mentioned were six four six."", ""that's wrong. I actually wanted to say two four six not six four six."", ""Alright. So the last six numbers are two four six. Is that right?"", ""Yes, that's right."", ""I will repeat the numbers. Four four four six one two one two four six. Is that right?"", ""Yep, that's it."", ""Now, kindly provide your social security number."", ""Alright, my social security number is kindly give me a moment please."", ""Sure. Take your time."", ""okay. Got it. My social security number is one one two."", ""one one two."", ""four one one."", ""four one one."", ""six two two."", ""six two two."", ""Yes, that it."", ""One one two four one one six two two. Is that correct?"", ""Yes, that right."", ""Okay. I'd like you to give an answer to your security question."", ""My security question?"", ""Yes, that's right."", ""Okay. Go on."", ""Your security question is the name of your childhood best friend. Is that correct?"", ""Well, I'm not really sure if that was what I used as my security question but I think it is. There is only one person I can think of as my childhood best friend."", ""Okay. Kindly give an answer to that sir."", ""the name of my childhood best friend is Sean Peckham."", ""You're right sir. It's Sean Peckham."", ""Yes of course. The most interesting part is that Sean still remains my best friend till date. We are just like brothers."", ""That's interesting sir."", ""Yes it is."", ""Alright sir. May I know when the incident occurred? I'd like to know when both bills were deducted."", ""give me a moment, I wrote those down before I called."", ""Take your time."", ""got it. Yes, the first billing was on September twenty ninth at nine a.m. while another immediately took place around nine thirty a.m."", ""Okay. Kindly hold hold while I check the system."", ""Sure."", ""Could you provide the amount that was billed on both occasions?"", ""Yes, actually I was billed the same amount twice."", ""I'd like you to be more specific sir."", ""Okay, well, i was billed two hundred dollars twice."", ""Alright sir. Kindly hold on while I try to lodge your complain."", ""Sure, take your time."", ""Your claim has been lodged successfully. Your claim number is four four one one."", ""Oh! Okay. four four one one."", ""Two two one two."", ""Two two one two."", ""six eight."", ""six eight."", ""Yes, that's it. Your complaint will be addressed as soon as possible."", ""just to be sure. You said four four one one two two one two six eight right?"", ""Yes, that's right."", ""Okay. So when will my money be refunded?"", ""It will be accessed within twenty four hours and your money will be refunded."", ""Oh! Okay."", ""Yes sir. Kindly be patient with us."", ""No worries. I just hope this doesn't happen again."", ""We are working towards giving the very best to our customers."", ""I hope you're right."", ""That's for sure sir. Feel free to bring other complaints and suggestions to us. We'll treat them with utmost importance."", ""I'll do that."", ""May I know if there is anything else I can help you with?"", ""Well, #em, I would like to know if I can report this on the website instead of having to make a call."", ""Sure, you can. I'll guide you on how to do that."", ""Oh! Okay. That's reassuring."", ""If you want to make a report next time, all you need to do is visit our website and click on the customer care icon."", ""please give me a moment. I need to write this down."", ""Sure. Take your time."", ""Okay. Please go on. you said I'll click on the customer care icon after logging in right?"", ""Yes, that's right."", ""So what do I do next?"", ""After clicking on the customer care icon, you can contact us through our social media platforms or by sending us mail."", ""Your social media platforms??"", ""Yes sir."", ""I think I'll prefer sending you a mail."", ""Alright sir. Is there anything else I can help you with?"", ""Nah, that's all."", ""Thanks for contacting us sir. Have a nice day!"", ""You too, bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
357,"{""dialogue_id"": ""357"", ""turns"": {""turn_id"": [""insurance_357_000"", ""insurance_357_001"", ""insurance_357_002"", ""insurance_357_003"", ""insurance_357_004"", ""insurance_357_005"", ""insurance_357_006"", ""insurance_357_007"", ""insurance_357_008"", ""insurance_357_009"", ""insurance_357_010"", ""insurance_357_011"", ""insurance_357_012"", ""insurance_357_013"", ""insurance_357_014"", ""insurance_357_015"", ""insurance_357_016"", ""insurance_357_017"", ""insurance_357_018"", ""insurance_357_019"", ""insurance_357_020"", ""insurance_357_021"", ""insurance_357_022"", ""insurance_357_023"", ""insurance_357_024"", ""insurance_357_025"", ""insurance_357_026"", ""insurance_357_027"", ""insurance_357_028"", ""insurance_357_029"", ""insurance_357_030"", ""insurance_357_031"", ""insurance_357_032"", ""insurance_357_033"", ""insurance_357_034"", ""insurance_357_035"", ""insurance_357_036"", ""insurance_357_037"", ""insurance_357_038"", ""insurance_357_039"", ""insurance_357_040"", ""insurance_357_041"", ""insurance_357_042"", ""insurance_357_043"", ""insurance_357_044"", ""insurance_357_045"", ""insurance_357_046"", ""insurance_357_047"", ""insurance_357_048"", ""insurance_357_049"", ""insurance_357_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternnon, thank you for calling Rivertown Insurance. My name is Mike. How can I help you today?"", ""Well I had pet insurance and let it lapse and now I want to enroll in the plan again."", ""All right, I can help you with that. Can you give me your name and phone number?"", ""Sure, it's Laurie Jones, three two thee seven two two one three four six, and my email is ljones at gmail dot com."", ""Thank you Laurie. I think I found your old policy, can you just confirm your zip code for me?"", ""Yeah, it's three seven three two nine, Saint Paul."", ""All right. I see that you had a basic pet plan. Would you like the same policy or you can upgrade to the preffered plan. Would you be interested in upgrading."", ""Well I' m not sure. I think I was paying forty something a month for my dog Buddy."", ""Yes it was five hundred a year. The preferred plan is one thousand dollars but has much lower deductibles and many other benefits."", ""Hm, can you tell me the difference between the plans?"", ""Sure, with the basic the deductible is three hundred dollars and it covers up to fifteen hundred per year. The preferred plan had a one hundred dollar deductable and covers up to three thousand dollars per year. Both cover basic checkups, emergencies, and all shots and medicine after the deductible is met."", ""Well Buddy is just five and really doesn't need much care or any medicines. I think I'll stick with the basic."", ""Okay, not a problem. I just need to go over a few things to make sure everything it correct on here. Can you tell me the dog breed and exact age if known?"", ""Buddy is a chow and he is five years and three months old. I've had him since he was a puppy."", ""Aw, that's wonderful. Does Buddy have any medical issues and is he up to date on all shots?"", ""No issues and yes he is up to date. He also is chipped and fixed."", ""That's great. Is Buddy still going to Dr. Deb for his care?"", ""Yes, ever since he was born he's been to her."", ""Okay, so when would you like this policy to go into effect?"", ""Immediately, as soon as possible."", ""Okay, we can set it up to go in effect tomorrow, is that okay?"", ""Of course."", ""All right, so we are going to start a basic pet plan for Buddy starting tomorrow."", ""Um, I was wondering if you have a plan for more than one pet? I may be getting a cat soon."", ""We do have a multi pet plan avaialable. If you get the cat you can call or change the plan online anytime."", ""Okay, great."", ""So Laurie last time you paid with a Visa ending in four zero two one, would you like to use the same card?"", ""Yes please."", ""Okay, now you have three payment options, you can pay in full and save fifty dollars, pay bi monthly, or weekly. Which would you prefer?"", ""Do I save anything if I pay bi monthly?"", ""We can offer a five percent discount for bi monthly. Making it six payments of seventy nine dollars."", ""Well, would I just pay the first payment today?"", ""Yes, if you want monthly payments it would be forty two dollars, bi monthly would be seventy nine dollars."", ""Let me check real quick. Give me a sec."", ""No problem, just let me know when you decide."", ""Okay, I will do the bi monthly payments."", ""Great. Now Laurie before I charge your card can I have the three digit security code of the Visa and billing zip code?"", ""Uh, sure. It's two nine four and three seven three two nine."", ""Okay, perfect. I am going to go ahead and charge for the first payment of seventy nine dollars, one moment please."", ""Quick question, does the policy have a waiting period or anything like that?"", ""Nope, you can use it starting tomorrow and the payment has been processed."", ""Okaay."", ""We will mail the policy and cards and you will get them in seven -one zero business days."", ""What if I need it before then?"", ""Do you have an online account with us?"", ""I sure do."", ""Then you can logon and print out anything you need from your dashboard. Is there anything else I can help you with?"", ""Nope that was it."", ""Okay Laurie, have a great weekend and thank you for being part of our Rivertown family."", ""You too, thanks. Bye."", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
358,"{""dialogue_id"": ""358"", ""turns"": {""turn_id"": [""insurance_358_000"", ""insurance_358_001"", ""insurance_358_002"", ""insurance_358_003"", ""insurance_358_004"", ""insurance_358_005"", ""insurance_358_006"", ""insurance_358_007"", ""insurance_358_008"", ""insurance_358_009"", ""insurance_358_010"", ""insurance_358_011"", ""insurance_358_012"", ""insurance_358_013"", ""insurance_358_014"", ""insurance_358_015"", ""insurance_358_016"", ""insurance_358_017"", ""insurance_358_018"", ""insurance_358_019"", ""insurance_358_020"", ""insurance_358_021"", ""insurance_358_022"", ""insurance_358_023"", ""insurance_358_024"", ""insurance_358_025"", ""insurance_358_026"", ""insurance_358_027"", ""insurance_358_028"", ""insurance_358_029"", ""insurance_358_030"", ""insurance_358_031"", ""insurance_358_032"", ""insurance_358_033"", ""insurance_358_034"", ""insurance_358_035"", ""insurance_358_036"", ""insurance_358_037"", ""insurance_358_038"", ""insurance_358_039"", ""insurance_358_040"", ""insurance_358_041"", ""insurance_358_042"", ""insurance_358_043"", ""insurance_358_044"", ""insurance_358_045"", ""insurance_358_046"", ""insurance_358_047"", ""insurance_358_048"", ""insurance_358_049"", ""insurance_358_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Wilfred Paulson."", ""Okay, Wilfred as your first name and Paulson as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's seven seven six."", ""Seven seven seven six."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, seven seven seven six four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said seven seven seven six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is April sixteenth, nineteen eighty one."", ""April sixteenth, nineteen eighty one April fifteenth, nineteen eighty one?"", ""It's April sixteenth, nineteen eighty one."", ""Okay, just a moment please."", ""Okay."", ""Alright. May I should continue with the change in security question?"", ""Please do."", ""kindly provide the answer to the new security question."", ""You haven't provide the new security question yet?"", ""Oh! Sorry."", ""It's nothing. Kindly tell me the new security question."", ""What's your mother's maiden name?"", ""her maiden name is Mercy."", ""Mercy."", ""Yes."", ""I'll proceed to change in security question on the system. Do you confirm change in security question?"", ""Yes please, you can proceed."", ""Alright."", ""Yep."", ""Okay done. Your security question is now changed."", ""thanks."", ""Is there anything else I can help you with?"", ""well, that will be all for now."", ""Thanks for your call. Do have a great a day!"", ""Thanks and you too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
359,"{""dialogue_id"": ""359"", ""turns"": {""turn_id"": [""insurance_359_000"", ""insurance_359_001"", ""insurance_359_002"", ""insurance_359_003"", ""insurance_359_004"", ""insurance_359_005"", ""insurance_359_006"", ""insurance_359_007"", ""insurance_359_008"", ""insurance_359_009"", ""insurance_359_010"", ""insurance_359_011"", ""insurance_359_012"", ""insurance_359_013"", ""insurance_359_014"", ""insurance_359_015"", ""insurance_359_016"", ""insurance_359_017"", ""insurance_359_018"", ""insurance_359_019"", ""insurance_359_020"", ""insurance_359_021"", ""insurance_359_022"", ""insurance_359_023"", ""insurance_359_024"", ""insurance_359_025"", ""insurance_359_026"", ""insurance_359_027"", ""insurance_359_028"", ""insurance_359_029"", ""insurance_359_030"", ""insurance_359_031"", ""insurance_359_032"", ""insurance_359_033"", ""insurance_359_034"", ""insurance_359_035"", ""insurance_359_036"", ""insurance_359_037"", ""insurance_359_038"", ""insurance_359_039"", ""insurance_359_040"", ""insurance_359_041"", ""insurance_359_042"", ""insurance_359_043"", ""insurance_359_044"", ""insurance_359_045"", ""insurance_359_046"", ""insurance_359_047"", ""insurance_359_048"", ""insurance_359_049"", ""insurance_359_050"", ""insurance_359_051"", ""insurance_359_052"", ""insurance_359_053"", ""insurance_359_054"", ""insurance_359_055"", ""insurance_359_056"", ""insurance_359_057"", ""insurance_359_058"", ""insurance_359_059"", ""insurance_359_060"", ""insurance_359_061"", ""insurance_359_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?"", ""Good morning. How are you?"", ""I'm fine sir and you?"", ""I'm cool."", ""How may I help you sir?"", ""My friend told me you have an insurance package for pets."", ""Yes we do sir."", ""I checked your website and discovered your rates are overly pricey."", ""Sure sir. Your findings are absolutely correct. We have the best rates in town."", ""True that."", ""Many thanks to your friend who told you about Rivertown insurance company."", ""How does it work?"", ""We have two plan types for pet insurance sir."", ""I have three dogs but one is currently down with rabies and I don't want to lose her."", ""Oh! I hope she's recuperating fast enough?"", ""Not really. Can you tell me more about the pet insurance plan?"", ""Sure sir. We have the petcare basic plan and the petcare preferred plan."", ""Okay. What are their differences and rates?"", ""Petcare Basic plan costs five hundred dollars per year while Petcare preferred plan costs one thousand dollars per year."", ""Good rates I must say. So how do each of them operate?"", ""The Petcare Basic plan covers twenty five per cent veteniary services while the petcare preferred plan offers fifty percent of veteniary costs and also cover accident and illnesses."", ""Whoa! That's amazing. So which one should I go for?"", ""I would advise you go for the Petcare preferred type sir. It covers a lot of expenses for your pets."", ""Alright. So how do I go about it?"", ""I'll need to take down some of your details sir. What's your first and last name sir?"", ""Samuel Tyler. My phone number is Two Three One Seven Eight Nine Seven Two Two Eight."", ""Can you call your phone number again sir?"", ""Two Three One Seven."", ""Two Three One Seven."", ""Eight Nine Seven."", ""Eight Nine Seven."", ""Two Two Eight."", ""What's your date of birth sir?"", ""January Two, Nineteen Eighty Nine."", ""What's your Social Security Number sir?"", ""Three One Six."", ""Three One Six."", ""Two Five."", ""Two Five."", ""Nine Zero Seven Six."", ""Kindly provide the answer to your security question sir."", ""Myles."", ""How many dogs do you want to insure sir?"", ""One for now."", ""What is the breed of your dog sir?"", ""It's a bull dog."", ""What is the weight of your dog sir?"", ""He weighs Seventy pounds."", ""I hope your dog recovers soon sir. What's his name?"", ""Lyon."", ""Will you love to insure your remaining dogs soon?"", ""I'm not so sure it's going to be soon but I'll definitely insure them."", ""Alright sir."", ""My dogs mean everything to me."", ""What's his age?"", ""He's twenty two months old."", ""Just a minute please."", ""Alright."", ""I've successfully registered your pet. Is there any other thing you would love me to help you with sir?"", ""That will be all for now. Thanks for helping out."", ""Thanks for choosing Rivertown Insurance sir. Do have a lovely day sir."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
360,"{""dialogue_id"": ""360"", ""turns"": {""turn_id"": [""insurance_360_000"", ""insurance_360_001"", ""insurance_360_002"", ""insurance_360_003"", ""insurance_360_004"", ""insurance_360_005"", ""insurance_360_006"", ""insurance_360_007"", ""insurance_360_008"", ""insurance_360_009"", ""insurance_360_010"", ""insurance_360_011"", ""insurance_360_012"", ""insurance_360_013"", ""insurance_360_014"", ""insurance_360_015"", ""insurance_360_016"", ""insurance_360_017"", ""insurance_360_018"", ""insurance_360_019"", ""insurance_360_020"", ""insurance_360_021"", ""insurance_360_022"", ""insurance_360_023"", ""insurance_360_024"", ""insurance_360_025"", ""insurance_360_026"", ""insurance_360_027"", ""insurance_360_028"", ""insurance_360_029"", ""insurance_360_030"", ""insurance_360_031"", ""insurance_360_032"", ""insurance_360_033"", ""insurance_360_034"", ""insurance_360_035"", ""insurance_360_036"", ""insurance_360_037"", ""insurance_360_038"", ""insurance_360_039"", ""insurance_360_040"", ""insurance_360_041"", ""insurance_360_042"", ""insurance_360_043"", ""insurance_360_044"", ""insurance_360_045"", ""insurance_360_046"", ""insurance_360_047"", ""insurance_360_048"", ""insurance_360_049"", ""insurance_360_050"", ""insurance_360_051"", ""insurance_360_052"", ""insurance_360_053"", ""insurance_360_054"", ""insurance_360_055"", ""insurance_360_056"", ""insurance_360_057"", ""insurance_360_058"", ""insurance_360_059"", ""insurance_360_060"", ""insurance_360_061"", ""insurance_360_062"", ""insurance_360_063"", ""insurance_360_064"", ""insurance_360_065"", ""insurance_360_066"", ""insurance_360_067"", ""insurance_360_068"", ""insurance_360_069"", ""insurance_360_070"", ""insurance_360_071"", ""insurance_360_072"", ""insurance_360_073"", ""insurance_360_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Lory Amber."", ""Okay, Lory as your first name and Amber as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is one one right?"", ""It should be six digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""one one one three."", ""one one one three."", ""Yep, that's right."", ""Okay, six six six one one one one three, is that correct?"", ""Oh! Sorry, it actually ends with one one one two not one one one three. I thought I saw three."", ""Okay. No worries sir. You said six six six one one one one two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is October sixth, nineteen sixy one."", ""October sixth, nineteen sixy one right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""mhm."", ""Alright. May I know if this cancellation will be temporary or permanent?"", ""I want a temporary cancellation. I cannot handle the current billing of my account at the moment but will surely get back to you when I'm ready."", ""Okay. Before I proceed with a temporary cancellation, may I know if you have suggestions on how we can serve you better?"", ""Well, I have no problem with the automatic billings, I just can't handle it at the moment. But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent."", ""We're very sorry for the inconveniences. We will surely look into that."", ""Please do."", ""Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions."", ""I'll do that."", ""Okay. Please hang on while I proceed with the temporary cancellation sir."", ""mhm."", ""I'll proceed to cancel your billings temporarily on the system. Do you confirm cancellation?"", ""Yes please, you can proceed."", ""Alright."", ""Yep."", ""Okay done. Your plan is now cancelled."", ""thanks."", ""Is there anything else I can help you with?"", ""well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them."", ""Yes, we do. Would you like to know the types of pet insurance plans we offer?"", ""Sure. Go on please. I can't wait to get Doggy insured."", ""Doggy?"", ""Oh! That's my dog's name. Please go on."", ""Okay. So we offer two types of pet insurance."", ""uh-uhn."", ""We have the Petcare Basic which costs five hundred dollar per year."", ""Okay."", ""The other one is Petcare Preferred which cost one thousand dollars per year."", ""Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others."", ""please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir."", ""Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me."", ""Duly noted sir. Thank you so much sir. Is there anything else I can help you with?"", ""one last thing please."", ""okay."", ""I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?"", ""Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience."", ""Alright. But I hope these extra charges of your won't be a burden."", ""It definitely won't be a burden sir. We will make sure it's as low as possible."", ""Alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us sir."", ""Thank you too."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], []]}}"
361,"{""dialogue_id"": ""361"", ""turns"": {""turn_id"": [""insurance_361_000"", ""insurance_361_001"", ""insurance_361_002"", ""insurance_361_003"", ""insurance_361_004"", ""insurance_361_005"", ""insurance_361_006"", ""insurance_361_007"", ""insurance_361_008"", ""insurance_361_009"", ""insurance_361_010"", ""insurance_361_011"", ""insurance_361_012"", ""insurance_361_013"", ""insurance_361_014"", ""insurance_361_015"", ""insurance_361_016"", ""insurance_361_017"", ""insurance_361_018"", ""insurance_361_019"", ""insurance_361_020"", ""insurance_361_021"", ""insurance_361_022"", ""insurance_361_023"", ""insurance_361_024"", ""insurance_361_025"", ""insurance_361_026"", ""insurance_361_027"", ""insurance_361_028"", ""insurance_361_029"", ""insurance_361_030"", ""insurance_361_031"", ""insurance_361_032"", ""insurance_361_033"", ""insurance_361_034"", ""insurance_361_035"", ""insurance_361_036"", ""insurance_361_037"", ""insurance_361_038"", ""insurance_361_039"", ""insurance_361_040"", ""insurance_361_041"", ""insurance_361_042"", ""insurance_361_043"", ""insurance_361_044"", ""insurance_361_045"", ""insurance_361_046"", ""insurance_361_047"", ""insurance_361_048"", ""insurance_361_049"", ""insurance_361_050"", ""insurance_361_051"", ""insurance_361_052"", ""insurance_361_053"", ""insurance_361_054"", ""insurance_361_055"", ""insurance_361_056"", ""insurance_361_057"", ""insurance_361_058"", ""insurance_361_059"", ""insurance_361_060"", ""insurance_361_061"", ""insurance_361_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown customer service my name is Florence how many I help you?"", ""My name is Kelvin."", ""Okay mister Kelvin how may I help you Sir?"", ""I will like to create an account with your company."", ""Okay sir mister kelvin if I hear you well Sir you said you will like to create an account with us."", ""Yes. So what are the things I will need?"", ""Okay Sir. A phone number and an Email and also your your card details if you want to link it with your account from start."", ""Okay. I have everything available but I don't want to link my card details with it for now."", ""Okay sir. Please spare a minute to open a tab for you sir."", ""Okay no problem. # mister Florence how is your day going?"", ""Fine sir. Can we start now sir?"", ""#Hm yes."", ""Okay sir please can you tell me the name you want to use for your account?"", ""Jose Kelvin."", ""Okay sir. Please can you give a number you want to link with your account?"", ""#Hm Six zero one two hundred three seven six four."", ""Six zero one two hundred three seven six four is that it sir."", ""Yes it is."", ""Okay sir. I am still with you sir."", ""Okay mister Florence."", ""Okay sir. Can you please provide a valid Email for your account sir?"", ""Josekelvin at gmail dot com."", ""Okay Josekelvin at gmail dot com."", ""Yes."", ""Please sir is there accent on the e ending Jose?"", ""Sorry what is accent?"", ""Like a mark at the head of the Letter E sir."", ""Not at all."", ""Can you please produce Your address sir."", ""#Em Seven one eight Reppert Coal Road Jackson."", ""Okay Sir. A three digit code will be sent to the number you drop now please provide the number Sir."", ""#Um no message for now."", ""Okay sir it will be sent anytime."", ""A message has been sent just now."", ""Okay sir. Can you please produce the three digit code Sir?"", ""#Um Nine four eight."", ""Nine four eight."", ""Yes."", ""Okay sir. Should I still omit the card details for now?"", ""#Hm yes."", ""Okay sir. Can you please give a username for your account?"", ""Kelv two six six."", ""Kelv two six six sir?"", ""Yes."", ""Okay. Can you please suggest a password sir?"", ""Jose at sixty six."", ""Okay sir."", ""Will that be all."", ""#Er the last thing is your birthday sir I forget to feel it then so I will have to do it now sorry about that. Can you please tell me your birthday sir?"", ""Okay. January ten nineteen seventy three."", ""Okay sir. Is it January ten nineteen seventy three sir?"", ""Yes it is."", ""Okay sir. Your account details will be sent to the Email you provide earlier sir."", ""No problem."", ""Will you like to know more about our service Sir?"", ""#Hm don't worry I am familiar with them. It is okay here for now."", ""Okay sir. if you have any other issue please contact us sir."", ""Okay no problem."", ""Thanks sir. Have a nice day mister Kelvin."", ""And you to mister Florence."", ""Please sir a message will be sent after this call for rating please kindly drop your ratings sir."", ""Okay no problem. Bye."", ""Bye Sir.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
362,"{""dialogue_id"": ""362"", ""turns"": {""turn_id"": [""insurance_362_000"", ""insurance_362_001"", ""insurance_362_002"", ""insurance_362_003"", ""insurance_362_004"", ""insurance_362_005"", ""insurance_362_006"", ""insurance_362_007"", ""insurance_362_008"", ""insurance_362_009"", ""insurance_362_010"", ""insurance_362_011"", ""insurance_362_012"", ""insurance_362_013"", ""insurance_362_014"", ""insurance_362_015"", ""insurance_362_016"", ""insurance_362_017"", ""insurance_362_018"", ""insurance_362_019"", ""insurance_362_020"", ""insurance_362_021"", ""insurance_362_022"", ""insurance_362_023"", ""insurance_362_024"", ""insurance_362_025"", ""insurance_362_026"", ""insurance_362_027"", ""insurance_362_028"", ""insurance_362_029"", ""insurance_362_030"", ""insurance_362_031"", ""insurance_362_032"", ""insurance_362_033"", ""insurance_362_034"", ""insurance_362_035"", ""insurance_362_036"", ""insurance_362_037"", ""insurance_362_038"", ""insurance_362_039"", ""insurance_362_040"", ""insurance_362_041"", ""insurance_362_042"", ""insurance_362_043"", ""insurance_362_044"", ""insurance_362_045"", ""insurance_362_046"", ""insurance_362_047"", ""insurance_362_048"", ""insurance_362_049"", ""insurance_362_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning thank you for calling Rivertown customer service my name is Gloria how may I help you?"", ""Good morning my name is Edward."", ""Okay my Edward how may I help you?"", ""I relocate from my previous residence and will like to change my address to a new one."", ""If I get you right, you said you relocate and will like to change your address?"", ""Exactly."", ""Okay. Kindly stay on as I ask you some questions."", ""No problem."", ""Please can I have your account number?"", ""#Er kindly wait while I check that."", ""Okay sir. Take your time."", ""#Uh here it is."", ""Okay."", ""Eight Five."", ""Eight five."", ""Six seven seven."", ""Six seven seven."", ""One six two."", ""One six two."", ""That all."", ""Please confirm if the number I will call is well taken."", ""Okay."", ""Eight five six seven seven one six two."", ""#Uh Yes."", ""Okay. Can you please tell me your Mother's maiden name?"", ""Newman."", ""Okay. A minute please."", ""Okay."", ""Can I have your Email?"", ""#Um Edward one four at gmail dot com."", ""Your birthday?"", ""#Uh, it is not my birthday today."", ""(Laughter) I am asking for your date of birth to verify your identity."", ""(Laughter) thought your are asking me how my birthday will goes."", ""No problem sir."", ""My birthday is September three nineteen seventy three."", ""Okay."", ""Can i have your Previous address and the new address?"", ""#Er previous address is nine four nine Glendale AvenuePomona. and the new address is four six zero zero Snowbird Lane Fairbury."", ""Okay."", ""Okay.Your address has been changed successfully."", ""#Ah thanks a lot."", ""You are welcome Sir. Is that all you want me to do sir?"", ""Yes that is it?"", ""Okay. A message will pop up after the call for rating please do well to rate me."", ""Okay no problem mister "", ""Gloria."", ""Gloria. Yes."", ""Thanks you mister Edward. Have a wonderful day."", ""And you to."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
363,"{""dialogue_id"": ""363"", ""turns"": {""turn_id"": [""insurance_363_000"", ""insurance_363_001"", ""insurance_363_002"", ""insurance_363_003"", ""insurance_363_004"", ""insurance_363_005"", ""insurance_363_006"", ""insurance_363_007"", ""insurance_363_008"", ""insurance_363_009"", ""insurance_363_010"", ""insurance_363_011"", ""insurance_363_012"", ""insurance_363_013"", ""insurance_363_014"", ""insurance_363_015"", ""insurance_363_016"", ""insurance_363_017"", ""insurance_363_018"", ""insurance_363_019"", ""insurance_363_020"", ""insurance_363_021"", ""insurance_363_022"", ""insurance_363_023"", ""insurance_363_024"", ""insurance_363_025"", ""insurance_363_026"", ""insurance_363_027"", ""insurance_363_028"", ""insurance_363_029"", ""insurance_363_030"", ""insurance_363_031"", ""insurance_363_032"", ""insurance_363_033"", ""insurance_363_034"", ""insurance_363_035"", ""insurance_363_036"", ""insurance_363_037"", ""insurance_363_038"", ""insurance_363_039"", ""insurance_363_040"", ""insurance_363_041"", ""insurance_363_042"", ""insurance_363_043"", ""insurance_363_044"", ""insurance_363_045"", ""insurance_363_046"", ""insurance_363_047"", ""insurance_363_048"", ""insurance_363_049"", ""insurance_363_050"", ""insurance_363_051"", ""insurance_363_052"", ""insurance_363_053"", ""insurance_363_054"", ""insurance_363_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, how're you doing?"", ""I'm fine. How may I help you?"", ""I will like to get the policy number of the planed I enrolled in. I tried doing that on your website but I couldn't."", ""Okay, may I know your first name and your last name?"", ""Yes, my first name is Paul and the last Cobb."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's seven seven seven one."", ""Seven seven seven one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, seven seven seven one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said seven seven seven one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is Feburary tenth, nineteen fourty one."", ""Feburary tenth, nineteen fourty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""Okay."", ""Alright. May I know the plan you enrolled in?"", ""I enroll in life insurance plan."", ""Okay."", ""Yes."", ""Kindly wait while I generate the policy number for you sir."", ""Please do."", ""Alright I'll start calling the policy number now."", ""Alright."", ""One five two four."", ""Okay."", ""Zero zero four four."", """", ""Nine five."", ""Yep."", ""Can you call it for confimation?"", ""One five two four."", ""Yes."", ""Zero zero four four."", ""Yes sir. Go on."", ""Nine five."", ""Okay good that's the policy number."", ""Thanks so much I really do appreciate."", ""May I know if there is anything I will do for you again?"", ""No, that will be all for now."", ""Thanks for your call. Do have a great day!"", ""Thanks and you too. Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
364,"{""dialogue_id"": ""364"", ""turns"": {""turn_id"": [""insurance_364_000"", ""insurance_364_001"", ""insurance_364_002"", ""insurance_364_003"", ""insurance_364_004"", ""insurance_364_005"", ""insurance_364_006"", ""insurance_364_007"", ""insurance_364_008"", ""insurance_364_009"", ""insurance_364_010"", ""insurance_364_011"", ""insurance_364_012"", ""insurance_364_013"", ""insurance_364_014"", ""insurance_364_015"", ""insurance_364_016"", ""insurance_364_017"", ""insurance_364_018"", ""insurance_364_019"", ""insurance_364_020"", ""insurance_364_021"", ""insurance_364_022"", ""insurance_364_023"", ""insurance_364_024"", ""insurance_364_025"", ""insurance_364_026"", ""insurance_364_027"", ""insurance_364_028"", ""insurance_364_029"", ""insurance_364_030"", ""insurance_364_031"", ""insurance_364_032"", ""insurance_364_033"", ""insurance_364_034"", ""insurance_364_035"", ""insurance_364_036"", ""insurance_364_037"", ""insurance_364_038"", ""insurance_364_039"", ""insurance_364_040"", ""insurance_364_041"", ""insurance_364_042"", ""insurance_364_043"", ""insurance_364_044"", ""insurance_364_045"", ""insurance_364_046"", ""insurance_364_047"", ""insurance_364_048"", ""insurance_364_049"", ""insurance_364_050"", ""insurance_364_051"", ""insurance_364_052"", ""insurance_364_053"", ""insurance_364_054"", ""insurance_364_055"", ""insurance_364_056"", ""insurance_364_057"", ""insurance_364_058"", ""insurance_364_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon, Thanks for calling Rivertown Insurance, how may I help you?"", ""Good afternoon. Am I speaking with Danielson of Rivertown Insurance?"", ""Yes sir, You're speaking with Danielson. How may I help you sir?"", ""Oh! Daniel how are you?"", ""I'm fine sir. I guess you are mister Simon?"", ""Wow! You remember. Yes you are speaking with Simon Clark."", ""Thanks for calling back sir. How may I be of help sir?"", ""I'm calling as regards my enrolment plan for Automobile insurance."", ""Alright sir. I'll need to reconfirm your identity sir."", ""hope it won't take long?"", ""No sir. Kindly provide your phone number and social security number sir."", ""Two Four Zero Four Two Zero two two Six Two."", ""Your Social Security Number sir."", ""Two One Eight two Nine One Zero Three Seven."", ""Kindly provide us with your address sir."", ""Number One Zero two, Pine tree lane, Michigan."", ""Identification confirmed."", ""I'm still Simon you know. [Laughter]."", ""I just had to confirm your identity sir."", ""it's absolutely necessary you do that."", ""Thank you sir."", ""So how do I go about the enrolment process?"", ""I will go over the plan types and yearly rate for you sir."", ""that's so nice of you Danielson."", ""We have the basic automobile plan which goes for one thouand dollars per year. It is a plan that covers the basic amenities of the car."", ""Okay, Go on."", ""We have the preferred automobile plan that goes for one thousand two hundred dollars and that insures the car documents, some parts of the car and also theft of the car."", ""quite catchy!"", ""We also have the complete automobile insurance plan that covers everything about your cars. It insures your car against theft, fire accident and eveything about your car."", ""whoa! I love this."", ""Which would you prefer sir?"", ""I'm going for the complete automobile insurance plan."", ""You have the option of paying yearly to us using your credit card or we link your account to us and we make a debit of two thousand dollars per year."", ""#em, It's better I link it with your account. How do I go about it?"", ""We'll need your credit card details sir."", ""Okay."", ""Kindly provide your credit card number, the expiration date and the CVV."", ""two Two Four Six."", ""two Two Four Six."", ""Four Nine One Three."", ""Four Nine One Three."", ""Three Three Two Three."", ""Three Three Two Three."", ""Four One One Four."", ""Four One One Four."", ""The Expiration date is Zero Four Twenty Twenty Four."", ""Zero Four Twenty Twenty Four right?"", ""Yes, That's right."", ""Your CVV sir."", ""Six Four Two."", ""Okay sir. You have successfully enrolled for complete automobile insurance plan."", ""Do you have a website where I can access my account?"", ""Yes we do sir. You can access us at www dot Rivertowninsurance dot com."", ""#em. Hold on for a minute, let me write it down."", ""Alright sir. Is there any other thing you would love me to help you out with?"", ""That would be all for now."", ""Thanks for choosing Rivertown insurance sir. We hope to serve you better."", ""I would definitely rate your customer service. You're so patient and helpful."", ""Thanks for the compliment sir. Do have a nice day sir. Bye."", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
365,"{""dialogue_id"": ""365"", ""turns"": {""turn_id"": [""insurance_365_000"", ""insurance_365_001"", ""insurance_365_002"", ""insurance_365_003"", ""insurance_365_004"", ""insurance_365_005"", ""insurance_365_006"", ""insurance_365_007"", ""insurance_365_008"", ""insurance_365_009"", ""insurance_365_010"", ""insurance_365_011"", ""insurance_365_012"", ""insurance_365_013"", ""insurance_365_014"", ""insurance_365_015"", ""insurance_365_016"", ""insurance_365_017"", ""insurance_365_018"", ""insurance_365_019"", ""insurance_365_020"", ""insurance_365_021"", ""insurance_365_022"", ""insurance_365_023"", ""insurance_365_024"", ""insurance_365_025"", ""insurance_365_026"", ""insurance_365_027"", ""insurance_365_028"", ""insurance_365_029"", ""insurance_365_030"", ""insurance_365_031"", ""insurance_365_032"", ""insurance_365_033"", ""insurance_365_034"", ""insurance_365_035"", ""insurance_365_036"", ""insurance_365_037"", ""insurance_365_038"", ""insurance_365_039"", ""insurance_365_040"", ""insurance_365_041"", ""insurance_365_042"", ""insurance_365_043"", ""insurance_365_044"", ""insurance_365_045"", ""insurance_365_046"", ""insurance_365_047"", ""insurance_365_048"", ""insurance_365_049"", ""insurance_365_050"", ""insurance_365_051"", ""insurance_365_052"", ""insurance_365_053"", ""insurance_365_054"", ""insurance_365_055"", ""insurance_365_056"", ""insurance_365_057"", ""insurance_365_058"", ""insurance_365_059"", ""insurance_365_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to Pay Bill into my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Christina Davis."", ""Okay, Christina as your first name and Davis as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth ma."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is July seven, nineteen eighty six."", ""July seven, nineteen eighty six."", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know the bill period?"", ""That's one month ago."", ""Okay. You'll need to provide your credit card details for the payment."", ""Well, I have no problem with that."", ""Please proceed with the card number."", ""Four five three two."", ""Four five three two."", ""Two eight seven zero."", ""Two eight seven zero."", ""Three three zero two."", ""Three three zero two."", ""Eight eight three zero."", ""Eight eight three zero."", ""Yep."", ""Expiration date and the cvv."", ""Expiration date is twelve, twenty twenty five."", ""Twelve, twenty twenty five."", ""CVV is seven seven one."", ""Seven seven one."", ""Yes."", ""Can I go on with the payment of the bill?"", ""Yes please do."", ""Okay a moment ma."", ""Alright."", ""Your bill has been paid successfully."", ""Okay, thanks."", ""Is there something else I can help you with?"", ""No, that will be all for now."", ""Thanks. Do have a great day!"", ""Thanks. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
366,"{""dialogue_id"": ""366"", ""turns"": {""turn_id"": [""insurance_366_000"", ""insurance_366_001"", ""insurance_366_002"", ""insurance_366_003"", ""insurance_366_004"", ""insurance_366_005"", ""insurance_366_006"", ""insurance_366_007"", ""insurance_366_008"", ""insurance_366_009"", ""insurance_366_010"", ""insurance_366_011"", ""insurance_366_012"", ""insurance_366_013"", ""insurance_366_014"", ""insurance_366_015"", ""insurance_366_016"", ""insurance_366_017"", ""insurance_366_018"", ""insurance_366_019"", ""insurance_366_020"", ""insurance_366_021"", ""insurance_366_022"", ""insurance_366_023"", ""insurance_366_024"", ""insurance_366_025"", ""insurance_366_026"", ""insurance_366_027"", ""insurance_366_028"", ""insurance_366_029"", ""insurance_366_030"", ""insurance_366_031"", ""insurance_366_032"", ""insurance_366_033"", ""insurance_366_034"", ""insurance_366_035"", ""insurance_366_036"", ""insurance_366_037"", ""insurance_366_038"", ""insurance_366_039"", ""insurance_366_040"", ""insurance_366_041"", ""insurance_366_042"", ""insurance_366_043"", ""insurance_366_044"", ""insurance_366_045"", ""insurance_366_046"", ""insurance_366_047"", ""insurance_366_048"", ""insurance_366_049"", ""insurance_366_050"", ""insurance_366_051"", ""insurance_366_052"", ""insurance_366_053"", ""insurance_366_054"", ""insurance_366_055"", ""insurance_366_056"", ""insurance_366_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to remove one of dependant in my account. I tried to do so on your website but couldn't. I guess I have to make a phone call for you to help."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Timothy Gomez."", ""Okay, Timothy as your first name and Gomez as your last name?"", ""Yes."", ""Okay, I'll also need your date of birth sir."", ""My date of birth is May twenty two, nineteen fourty one."", ""May twenty two, nineteen fourty one."", ""yes."", ""Kindly provide your phone number and social security number sir?"", ""Phone number two one six."", ""Two one six."", ""Six one seven."", ""Six one seven."", ""Zero seven three five."", ""Zero seven three five."", ""Yes."", ""The SSN sir."", ""What's SSN?"", ""Social Security Number."", ""Oh! That's three zero one two four nine three three two."", ""Three zero one two four nine three three two."", ""Yes, that's right."", ""Perfect. May I know the answer to your security question please?"", ""Sure. My mother's maiden name is Adkins."", ""Adkins."", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. Please provide me with your policy number?"", ""What will you need that for?"", ""Okay. To know the plan you enrolled in."", ""Well, is it those ten digit number?"", ""Yes exactly."", ""Two two one one."", ""Two two one one."", ""Three zero one two."", ""Three zero one two."", ""Five nine."", ""Five nine."", ""Yes."", ""Now kindly tell me the dependant name."", ""Her name is Sarah Gomez."", ""Okay Sarah as the first and the last as Gomez."", ""Yes."", ""May I know if I can proceed with the dependant removal?"", ""Yes please do."", ""Okay wait a moment."", ""okay."", ""The dependant as been removed successfully."", ""Thanks."", ""May I know if I can do anything else for you?"", ""No that's all for now."", ""Alright do have a great day!"", ""Thanks and you too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
367,"{""dialogue_id"": ""367"", ""turns"": {""turn_id"": [""insurance_367_000"", ""insurance_367_001"", ""insurance_367_002"", ""insurance_367_003"", ""insurance_367_004"", ""insurance_367_005"", ""insurance_367_006"", ""insurance_367_007"", ""insurance_367_008"", ""insurance_367_009"", ""insurance_367_010"", ""insurance_367_011"", ""insurance_367_012"", ""insurance_367_013"", ""insurance_367_014"", ""insurance_367_015"", ""insurance_367_016"", ""insurance_367_017"", ""insurance_367_018"", ""insurance_367_019"", ""insurance_367_020"", ""insurance_367_021"", ""insurance_367_022"", ""insurance_367_023"", ""insurance_367_024"", ""insurance_367_025"", ""insurance_367_026"", ""insurance_367_027"", ""insurance_367_028"", ""insurance_367_029"", ""insurance_367_030"", ""insurance_367_031"", ""insurance_367_032"", ""insurance_367_033"", ""insurance_367_034"", ""insurance_367_035"", ""insurance_367_036"", ""insurance_367_037"", ""insurance_367_038"", ""insurance_367_039"", ""insurance_367_040"", ""insurance_367_041"", ""insurance_367_042"", ""insurance_367_043"", ""insurance_367_044"", ""insurance_367_045"", ""insurance_367_046"", ""insurance_367_047"", ""insurance_367_048"", ""insurance_367_049"", ""insurance_367_050"", ""insurance_367_051"", ""insurance_367_052"", ""insurance_367_053"", ""insurance_367_054"", ""insurance_367_055"", ""insurance_367_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling River town Insurance Customer care service. How may I help you?"", ""Hi I would like to cancel automatic billing on my account."", ""Alright. May I have your first name, last name and date of birth ma'am?"", ""My name is Juanita Goode. my date of birth is May Six Nineteen Ninety Five."", ""Miss or mister Juanita ma'am?"", ""Miss Juanita."", ""Can I have your Phone number ma'am?"", ""Eight Five Nine Two."", ""Eight Five Nine Two."", ""Eight Five Two."", ""Eight Five Two."", ""Six Seven Two."", ""Six Seven Two. can I have your social security number?"", ""You ask too many questions. I'm beginning to get impatient."", ""We're sorry Miss Juanita. We need all these details or proper identification ma'am."", ""My social security number is Three Two Three Four."", ""You can go on ma'am."", ""Five Two Seven Eight Six."", ""Gotcha! Confirmed. I need the answer to your security question ma'am."", ""Grey. Oh! He was such a cute cat."", ""You must have really bonded well."", ""Yep!"", ""So what's the complain ma?"", ""On the first of May, I was overcharged for my health insurance plan. I laid a complaint and it was resolved."", ""Oh! I'm so sorry about that ma'am."", ""That's not all. I was also overcharged in the month of June."", ""Whoa! I'm so sorry ma'am. Was it resolved the second time?"", ""Why the fuck would I be billed inappropraitely?"", ""I'm so sorry ma'am. It won't repeat itself."", ""I tried cancelling it on the mobile app but it didn't go through so I had to call your customer care service."", ""did you try refreshing the page ma'am?"", ""No I didn't. I will try refreshing the page next time."", ""We're working on your request ma'am. Please do hold on for a minute."", ""Oh! That's fine. So far it gets solved, I'm cool with waiting on the line."", ""Thank you ma'am. Do you need help with any other thing?"", ""Yes please. I would love to add a dependent to my insurance account."", ""We have successfully cancelled automatic billing on your credit card."", ""Finally. Please add a dependent to my account."", ""Sure thing. What relationship exists between you and the dependent ma'am?"", ""She's my mother."", ""Her name please?"", ""Clarion Miller."", ""What's her date of birth?"", ""July Six Nineteen Sixty One."", ""Does she have any health challenge?"", ""Yes she does."", ""What's the health challenge ma'am?"", ""She has stroke and partial amnesia."", ""Oh! I'm sorry about that Miss Juanita."", ""Thank you."", ""Dependent successfully added. Is there any other thing you would love me to help you with?"", ""Nothing for now."", ""Thanks for choosing Rivertown insurance. We're sorry for all the inconveniences we caused you."", ""You're welcome. I think you need to upgrade your app."", ""Well noted ma'am. Thank you for calling the customer care service. Have a lovely day Miss Juanita."", ""Bye."", ""Bye Miss Juanita.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
368,"{""dialogue_id"": ""368"", ""turns"": {""turn_id"": [""insurance_368_000"", ""insurance_368_001"", ""insurance_368_002"", ""insurance_368_003"", ""insurance_368_004"", ""insurance_368_005"", ""insurance_368_006"", ""insurance_368_007"", ""insurance_368_008"", ""insurance_368_009"", ""insurance_368_010"", ""insurance_368_011"", ""insurance_368_012"", ""insurance_368_013"", ""insurance_368_014"", ""insurance_368_015"", ""insurance_368_016"", ""insurance_368_017"", ""insurance_368_018"", ""insurance_368_019"", ""insurance_368_020"", ""insurance_368_021"", ""insurance_368_022"", ""insurance_368_023"", ""insurance_368_024"", ""insurance_368_025"", ""insurance_368_026"", ""insurance_368_027"", ""insurance_368_028"", ""insurance_368_029"", ""insurance_368_030"", ""insurance_368_031"", ""insurance_368_032"", ""insurance_368_033"", ""insurance_368_034"", ""insurance_368_035"", ""insurance_368_036"", ""insurance_368_037"", ""insurance_368_038"", ""insurance_368_039"", ""insurance_368_040"", ""insurance_368_041"", ""insurance_368_042"", ""insurance_368_043"", ""insurance_368_044"", ""insurance_368_045"", ""insurance_368_046"", ""insurance_368_047"", ""insurance_368_048"", ""insurance_368_049"", ""insurance_368_050"", ""insurance_368_051"", ""insurance_368_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, thankyou for calling Rivertown Insurance. This is Amber and to whom do I have the pleasure of speaking with today?"", ""Amber my name is George and I am moving and need to change my address on my account somehow."", ""I can help you with that George."", ""Great my account number is three one two five nine six eight seven."", ""Thank you for that George, can I also have your last name and your date of birth?"", ""Sure, Kromko and June first nineteen eighty four."", ""All right, let me pull up the account here. So George when are you moving?"", ""Well I was supposed to today but the rental truck fell through so sometime in the next three days I hope."", ""I am sorry to hear about your delay. So I have your account up and it's the two two one Coleridge Street address we need to update, correct?"", ""Yeah, that's the old, well soon to be old one."", ""Great, can you give me the new address, including the city and zip code?"", ""Three seven nine Oak Avenue Rivertown TX three five five nine three. Wait it's three five four nine three."", ""Thank you. I have that address updated. What date would you like this to go into effect?"", ""Uh, geez I mean I am waiting to hear back from the truck place to know what day exactly. I give me a minute."", ""No worries, I'll be here waiting."", ""Thanks, I am just checking to see if I got an email back yet about the truck. Moving can be a lot."", ""I know it can be. While we are waiting would you be interested in hearing about out bundled specials?"", ""Sure, just know I am a home buyer, own two cars, am married and have no pets."", ""Thank you for all of that. I see that you have the life insurance on you and your wife. I just need to ask a few questions. What type of cars do you own?"", ""I have my two thousand nineteen Jeep Patriot and my wife has a two thousand twenty Camry."", ""Okay, well a quick quote for the life, auto, and home insurance bundle. The yearly policy would be twenty three hundred for basic, forty two hundred for mid tier and whole life insurance and five thousand for top tier plus Universal Life. You could also mix it up but twenty three hundred would be the lowest."", ""Hm, well ya know I'm payin like forty six now for all but I don't have all that up sell on the life. Are there discounts for paying in full or quarterly?"", ""There sure are discounts. If you paid the top tier in one payment it would be forty seven eighty. Quarterly payments drop it to forty nine forty."", ""That seems pretty good, but I probably should check with the wife, ya know. I don't wanna get her upset."", ""Okay, I can send a quote with all the options to your email and you can look it over with her and see if anything looks good to you. Then you could click and purchase or just give us a call back to get you set up. Any news on the truck rental?"", ""As a matter of fact yes, I am reserved for tomorrow so I guess start the new address then."", ""Great. Let me set that up for you now."", ""Yeah, I was just thinking, can you send the policy quote to my wife's email address?"", ""I sure can. Go ahead with it when you are ready."", ""Uh one minute. I gotta check it real quick."", ""Just go ahead with it once you have it."", ""Got it! It's jamiejone at gmail dot com. Her name is Jamie."", ""Okay, all set. I will send that out to her now. As for the address change you are all set. Is there anything else I can help you with today?"", ""Yes, I was thinking of getting a new kitten for my wife on her birthday this week. What are your pet policies?"", ""Well we have a basic plan for five hundred per year or a preferred of one thousand. If added to the bundle I mentioned earlier the basic would add three hundred to the total and the top tier would add just six hundred."", ""What's the real difference between preffered and basic though?"", ""With basic the deductible is five hundred and it covers up to two thousand per year. The preffered plan has a two hundred dollor deductable and covers up to twenty six hundred per year."", ""Do both cover the same stuff?"", ""Yes, they cover shots, well visits, emergency visits, perscription. They also offer discounts for chipping and spay or neutering."", ""That sounds pretty darn good and useful."", ""So since you may want to surprise your wife, I won't add this to the policy quote email. I can send the details to your email if that will work."", ""Yeah, good thinking. Do you need my email?"", ""Is the email the same as what is on the policy, gogorcer at yahoomail dot com?"", ""Yep that would be it."", ""Great, I will send that out now as well."", ""Sounds good."", ""All right, so we have the policy quote going to your wife, the pet policy quote to you, and the address is updated."", ""Jees I caused you a lot of work today. "", ""It was my pleasure. Is there anything else I can do for you today George?"", ""Nope, you covered it all and then some."", ""Well it was wonderful to talk to you today and I hope the move goes smooth for you."", ""Thanks. Have a good weekend."", ""You too George. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
369,"{""dialogue_id"": ""369"", ""turns"": {""turn_id"": [""insurance_369_000"", ""insurance_369_001"", ""insurance_369_002"", ""insurance_369_003"", ""insurance_369_004"", ""insurance_369_005"", ""insurance_369_006"", ""insurance_369_007"", ""insurance_369_008"", ""insurance_369_009"", ""insurance_369_010"", ""insurance_369_011"", ""insurance_369_012"", ""insurance_369_013"", ""insurance_369_014"", ""insurance_369_015"", ""insurance_369_016"", ""insurance_369_017"", ""insurance_369_018"", ""insurance_369_019"", ""insurance_369_020"", ""insurance_369_021"", ""insurance_369_022"", ""insurance_369_023"", ""insurance_369_024"", ""insurance_369_025"", ""insurance_369_026"", ""insurance_369_027"", ""insurance_369_028"", ""insurance_369_029"", ""insurance_369_030"", ""insurance_369_031"", ""insurance_369_032"", ""insurance_369_033"", ""insurance_369_034"", ""insurance_369_035"", ""insurance_369_036"", ""insurance_369_037"", ""insurance_369_038"", ""insurance_369_039"", ""insurance_369_040"", ""insurance_369_041"", ""insurance_369_042"", ""insurance_369_043"", ""insurance_369_044"", ""insurance_369_045"", ""insurance_369_046"", ""insurance_369_047"", ""insurance_369_048"", ""insurance_369_049"", ""insurance_369_050"", ""insurance_369_051"", ""insurance_369_052"", ""insurance_369_053"", ""insurance_369_054"", ""insurance_369_055"", ""insurance_369_056"", ""insurance_369_057"", ""insurance_369_058"", ""insurance_369_059"", ""insurance_369_060"", ""insurance_369_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Martinez Redox."", ""Okay, Martinez as your first name and Redox as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth ma."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's nine nine nine nine."", ""Nine nine nine nine."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, nine nine nine nine four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said nine nine nine nine four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is March sixth, nineteen eighty one."", ""March sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""mhm."", ""Alright. May I know the bill period?"", ""One month ago."", ""Okay. Please provide me your bank details."", ""Okay account number."", ""Please go on."", ""Seven two nine nine."", ""Seven two nine nine."", ""Nine nine five seven."", ""Nine nine five seven."", ""Five four."", ""Okay Five four."", ""Yes."", ""Bank account type?"", ""It's a checking account."", ""Checking account."", ""Yes."", ""Bank routing number please ma?"", ""Two two zero seven five four nine six two."", ""Two two zero seven five four nine six two."", ""Yes."", ""Wait a moment while I do that."", ""Okay."", ""Can I proceed with the payment?"", ""Please go on."", ""You have successfully paid the bill ma."", ""Thanks."", ""Is there's anything else I can do for you?"", ""No, that will be all for now."", ""Okay, thanks. And do have a great day!"", ""Thanks and you too!"", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
370,"{""dialogue_id"": ""370"", ""turns"": {""turn_id"": [""insurance_370_000"", ""insurance_370_001"", ""insurance_370_002"", ""insurance_370_003"", ""insurance_370_004"", ""insurance_370_005"", ""insurance_370_006"", ""insurance_370_007"", ""insurance_370_008"", ""insurance_370_009"", ""insurance_370_010"", ""insurance_370_011"", ""insurance_370_012"", ""insurance_370_013"", ""insurance_370_014"", ""insurance_370_015"", ""insurance_370_016"", ""insurance_370_017"", ""insurance_370_018"", ""insurance_370_019"", ""insurance_370_020"", ""insurance_370_021"", ""insurance_370_022"", ""insurance_370_023"", ""insurance_370_024"", ""insurance_370_025"", ""insurance_370_026"", ""insurance_370_027"", ""insurance_370_028"", ""insurance_370_029"", ""insurance_370_030"", ""insurance_370_031"", ""insurance_370_032"", ""insurance_370_033"", ""insurance_370_034"", ""insurance_370_035"", ""insurance_370_036"", ""insurance_370_037"", ""insurance_370_038"", ""insurance_370_039"", ""insurance_370_040"", ""insurance_370_041"", ""insurance_370_042"", ""insurance_370_043"", ""insurance_370_044"", ""insurance_370_045"", ""insurance_370_046"", ""insurance_370_047"", ""insurance_370_048"", ""insurance_370_049"", ""insurance_370_050"", ""insurance_370_051"", ""insurance_370_052"", ""insurance_370_053"", ""insurance_370_054"", ""insurance_370_055"", ""insurance_370_056"", ""insurance_370_057"", ""insurance_370_058"", ""insurance_370_059"", ""insurance_370_060"", ""insurance_370_061"", ""insurance_370_062"", ""insurance_370_063"", ""insurance_370_064"", ""insurance_370_065"", ""insurance_370_066"", ""insurance_370_067"", ""insurance_370_068"", ""insurance_370_069"", ""insurance_370_070"", ""insurance_370_071"", ""insurance_370_072"", ""insurance_370_073"", ""insurance_370_074"", ""insurance_370_075"", ""insurance_370_076"", ""insurance_370_077"", ""insurance_370_078"", ""insurance_370_079"", ""insurance_370_080"", ""insurance_370_081"", ""insurance_370_082"", ""insurance_370_083"", ""insurance_370_084"", ""insurance_370_085"", ""insurance_370_086"", ""insurance_370_087"", ""insurance_370_088"", ""insurance_370_089"", ""insurance_370_090"", ""insurance_370_091"", ""insurance_370_092"", ""insurance_370_093"", ""insurance_370_094"", ""insurance_370_095"", ""insurance_370_096"", ""insurance_370_097"", ""insurance_370_098"", ""insurance_370_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it."", ""Okay. I can help you with that."", ""Oh! Alright."", ""May I have your first name please?"", ""My name is Anderson Michael."", ""Oh! Okay.Anderson as your first name and Michael as your last name. Is that correct?"", ""Yes, that's right."", ""Alright, hold on while I input that into the system."", ""Sure."", ""Kindly provide your phone number please."", ""My phone number is Five three one."", ""Five three one."", ""Four five Two."", ""Four five Two."", ""Two three five four."", ""Two three five four."", ""Yep, that's right."", ""Okay. Five three one Four five Two Two three five four. Is that correct?"", ""Yes, that's correct."", ""May I have your social security number please?"", ""Well, just a moment please."", ""Sure, take your time."", ""got it. My social security number is Six nine Two."", ""Six nine Two."", ""Five two nine."", ""Five two nine."", ""Zero three Five."", ""Zero three Five."", ""Yep, that right."", ""Okay.Six nine Two Five two nine Zero three Five. Is that correct?"", ""Did you just say Zero three Five as the last three numbers? Was that what i said?"", ""Yes sir. Those were the last three numbers you mentioned."", ""sorry about that. It's actually Zero three three not Zero three five."", ""Oh! Okay. The last three numbers are Zero three three right?"", ""Yes, that's right."", ""Alright. I'm going to read the number to you once again. Please listen carefully sir."", ""Please go on."", ""Six nine Two Five two nine Zero three three Is that correct?"", ""Yes, that correct."", ""Okay. Now you'll need to give an answer your security question."", ""Security question? All these information just because I want to change my address. This is taking too long. Why can't you just go ahead and check that in your system. Why must I be going through all these screening?"", ""We are so sorry about that sir, Well, we just need the verification process to be complete. Be rest assured that we have your best interest at heart."", ""My best interest? Are you insinuating that I might not be the owner of the account I claim to own?"", ""Not at all sir. It's just part of every verification process. We'll be done before you know it. Please bear with us."", ""Well, just go on."", ""Alright sir. Please proceed by giving an answer to your security question."", ""My security question is my mother's maiden name."", ""Okay sir. Please what's the answer to that?"", ""My mother's maiden name is kelly."", ""Please hold on while I confirm your answer."", ""Sure."", ""Perfect. That's correct sir."", ""Of course it is."", ""In order to proceed with the change of your address, I'll need to confirm your old address sir."", ""no problem."", ""May I know your old address?"", ""Sure, my old address is two sixty Grand Avenue, San marcos, California."", ""two sixty Grand Avenue, San marcos, California. Is that correct?"", ""Yes, that's right."", ""Please hold on while I verify this."", ""Alright."", ""Your old address is confirmed."", ""Okay."", ""Kindly provide your new address."", ""My new address is five twenty concord Avenue, San Diego, California."", ""five twenty concord Avenue, San Diego, California. Is that correct?"", ""it's actually three twenty not five twenty. Please change that."", ""Alright. three twenty concord Avenue, San Diego, California, Is that correct?"", ""Yep, that's correct. I definitely need to remember that. The numbers can be so confusing."", ""No worries sir. I'm sure you'll get used to it."", ""Yes, I will. Please what else do you need?"", ""just a moment please."", """", ""Okay. Done. Your address has been updated sir."", ""Okay. So how long does it take before the update reflects?"", ""It's effective immediately sir."", ""Oh! That's great."", ""Is there anything else I can help you with?"", ""Well, I'd like to know if I can change my address on the website."", ""Sure, you can."", ""Please how do I do that?"", ""It's very easy. After logging in, you look for the profile icon."", ""O-okay. I'll click on the profile icon?"", ""Yes, that's right."", ""Please go on."", ""After clicking on that, you then click on the personal information which is directly below security icon."", ""Okay. I'll click on personal information icon. Got it. What next?"", ""Then you'll see the change address icon."", ""Change address icon. Is that correct?"", ""Yes, it is. Then you can just go ahead and input your new address and that will be all."", ""Okay. I think I've got that."", ""Alright sir. Is there anything else I can help you with?"", ""Well, I don't think there is."", ""Okay. Thank you for contacting us."", ""Thank you too. I'm really pleased with you even though your verification questions almost made me angry."", ""We are so sorry about that sir."", ""it's okay. I know it's protocol."", ""Thanks for understanding. Have a nice day!"", ""Thank you. You too!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
371,"{""dialogue_id"": ""371"", ""turns"": {""turn_id"": [""insurance_371_000"", ""insurance_371_001"", ""insurance_371_002"", ""insurance_371_003"", ""insurance_371_004"", ""insurance_371_005"", ""insurance_371_006"", ""insurance_371_007"", ""insurance_371_008"", ""insurance_371_009"", ""insurance_371_010"", ""insurance_371_011"", ""insurance_371_012"", ""insurance_371_013"", ""insurance_371_014"", ""insurance_371_015"", ""insurance_371_016"", ""insurance_371_017"", ""insurance_371_018"", ""insurance_371_019"", ""insurance_371_020"", ""insurance_371_021"", ""insurance_371_022"", ""insurance_371_023"", ""insurance_371_024"", ""insurance_371_025"", ""insurance_371_026"", ""insurance_371_027"", ""insurance_371_028"", ""insurance_371_029"", ""insurance_371_030"", ""insurance_371_031"", ""insurance_371_032"", ""insurance_371_033"", ""insurance_371_034"", ""insurance_371_035"", ""insurance_371_036"", ""insurance_371_037"", ""insurance_371_038"", ""insurance_371_039"", ""insurance_371_040"", ""insurance_371_041"", ""insurance_371_042"", ""insurance_371_043"", ""insurance_371_044"", ""insurance_371_045"", ""insurance_371_046"", ""insurance_371_047"", ""insurance_371_048"", ""insurance_371_049"", ""insurance_371_050"", ""insurance_371_051"", ""insurance_371_052"", ""insurance_371_053"", ""insurance_371_054"", ""insurance_371_055"", ""insurance_371_056"", ""insurance_371_057"", ""insurance_371_058"", ""insurance_371_059"", ""insurance_371_060"", ""insurance_371_061"", ""insurance_371_062"", ""insurance_371_063"", ""insurance_371_064"", ""insurance_371_065"", ""insurance_371_066"", ""insurance_371_067"", ""insurance_371_068"", ""insurance_371_069"", ""insurance_371_070"", ""insurance_371_071"", ""insurance_371_072"", ""insurance_371_073"", ""insurance_371_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How can I help you?"", ""Hi, I would like to create an account."", ""That's great.To create an account, I need some information about you."", ""Okay, sure."", ""May I have your first name and last name Sir?"", ""My name is Timothy Jackson."", ""Thank you sir."", ""Yeah."", ""Can I have your phone number?"", ""Okay, four zero one."", ""four zero one."", ""four six zero."", ""four six zero."", ""eighty nine two nine."", ""eighty nine two nine."", ""Yep that's it."", ""Okay, four zero one four six zero eighty nine two nine, is that correct?"", ""Yes, that's right."", ""Next we need your mother's maiden name."", ""her maiden name is Brewton."", ""Alright."", ""Yep."", ""What's your best friend's name?"", ""His name is Donald Collins."", ""Donald Collins?"", ""Yes, that's correct."", ""What's your birthdate?"", ""My date of birth is October ninth, nineteen fifty six."", ""October ninth, nineteen fifty six. Gotcha, just a moment please."", ""Okay."", ""What's your street address?"", ""four eight nine Simpson street."", ""Alright."", ""That's right."", ""What state are you from?"", ""That's Martinsville."", ""Oh okay, just a second."", ""Alright."", ""What's your city."", ""Illinois."", ""Thank you sir."", ""Sure."", ""Now may I have your zip code."", ""zip code?"", ""Yes."", ""one nine five two six."", ""Did you say that's one nine five two two six or one nine five two six?"", ""It's one nine five two six."", ""Okay sir, next we need your social security number."", ""I think I can't fully remember but just a second please."", ""Sure, take your time."", ""Oh I got it now."", ""Okay, can you read the numbers to me?"", ""four zero nine."", ""four zero nine."", ""fifty two."", ""fifty two."", ""two zero two zero."", ""two zero two zero."", ""Yeah, that's right."", ""Thank you for the info, sir."", ""Yeah."", ""Please hang on sir. I will proceed to create your account."", ""Yeah, sure."", ""Okay done. Congratulations, your account is successfully created."", ""Thank you."", ""Is there anything else I can help you with?"", ""Thanks! I think that's it?"", ""Alright sir."", ""Thanks for your help."", ""You are welcome."", ""Thank you sir, have you good day."", ""Thanks, and you too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
372,"{""dialogue_id"": ""372"", ""turns"": {""turn_id"": [""insurance_372_000"", ""insurance_372_001"", ""insurance_372_002"", ""insurance_372_003"", ""insurance_372_004"", ""insurance_372_005"", ""insurance_372_006"", ""insurance_372_007"", ""insurance_372_008"", ""insurance_372_009"", ""insurance_372_010"", ""insurance_372_011"", ""insurance_372_012"", ""insurance_372_013"", ""insurance_372_014"", ""insurance_372_015"", ""insurance_372_016"", ""insurance_372_017"", ""insurance_372_018"", ""insurance_372_019"", ""insurance_372_020"", ""insurance_372_021"", ""insurance_372_022"", ""insurance_372_023"", ""insurance_372_024"", ""insurance_372_025"", ""insurance_372_026"", ""insurance_372_027"", ""insurance_372_028"", ""insurance_372_029"", ""insurance_372_030"", ""insurance_372_031"", ""insurance_372_032"", ""insurance_372_033"", ""insurance_372_034"", ""insurance_372_035"", ""insurance_372_036"", ""insurance_372_037"", ""insurance_372_038"", ""insurance_372_039"", ""insurance_372_040"", ""insurance_372_041"", ""insurance_372_042"", ""insurance_372_043"", ""insurance_372_044"", ""insurance_372_045"", ""insurance_372_046"", ""insurance_372_047"", ""insurance_372_048"", ""insurance_372_049"", ""insurance_372_050"", ""insurance_372_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to enroll in an insurance plan."", ""Okay, which of our plans would you like to enroll in?"", ""can you tell me about your insurance plans?"", ""Automobile plan, condo plan."", ""Did you say condo plan?"", ""Yes, condo plan."", ""Okay, you can proceed."", ""Homeowner, life, pet and renters plan. Which would you like to enroll in?"", ""Life insurance."", ""Okay, so first you'll need to create an account."", ""Okay."", ""I'll need your first name and last name."", ""Lennon Bey."", ""Okay, Lennon as the first name and Bey as last name?"", ""Yes."", ""Please provide your phone number."", ""Six four four nine seven seven one nine two four."", ""Okay, for your security question, would you prefer your mother's maiden name, the name of your high school or the name of your first pet."", ""I'd prefer the name of my first pet and he was Crux."", ""What's your date of birth?"", ""August twenty-four, four thousand."", ""Your street address please."", ""One four four seven Tipple Road Philadelphia, Pennsylvania."", ""Okay, so your state is Pennsylvania."", ""Yes."", ""And your city is?"", ""Philadelphia."", ""What's your zip code please?"", ""Three three one zero one."", ""You'll need to provide your social security number."", ""Six one four four seven three three seven eight."", ""We're done with the account creation. You say you want life insurance is that correct?"", ""Yes."", ""We have the Term Life Insurance which is three hundred dollars yearly, the Whole Life Insurance which is one thousand eight hundred dollars per year and the Universal Life Insurance one thousand four hundred dollars per year. Which would you like to enroll in?"", ""The whole life insurance plan."", ""That is one thousand eight hundred dollars per year."", ""Yes, how do I make payment?"", ""I'll need your credit card number, the expiration date and the credit card CVV."", ""My credit card number is six seven nine seven four six six eight seven two two three one one zero four."", ""You said your credit card number is six seven nine seven four six six eight seven two two three one one zero four is that correct?"", ""Yes."", ""The expiration date please."", ""July four zero four three."", ""Okay. Provide your CVV and proceed to make payment."", ""Nine four two. Payment made."", ""Kindly hold on while I confirm your payment. Your payment has been made successfully."", ""Okay."", ""Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you so much, do have a great day."", ""Thanks you too. Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
373,"{""dialogue_id"": ""373"", ""turns"": {""turn_id"": [""insurance_373_000"", ""insurance_373_001"", ""insurance_373_002"", ""insurance_373_003"", ""insurance_373_004"", ""insurance_373_005"", ""insurance_373_006"", ""insurance_373_007"", ""insurance_373_008"", ""insurance_373_009"", ""insurance_373_010"", ""insurance_373_011"", ""insurance_373_012"", ""insurance_373_013"", ""insurance_373_014"", ""insurance_373_015"", ""insurance_373_016"", ""insurance_373_017"", ""insurance_373_018"", ""insurance_373_019"", ""insurance_373_020"", ""insurance_373_021"", ""insurance_373_022"", ""insurance_373_023"", ""insurance_373_024"", ""insurance_373_025"", ""insurance_373_026"", ""insurance_373_027"", ""insurance_373_028"", ""insurance_373_029"", ""insurance_373_030"", ""insurance_373_031"", ""insurance_373_032"", ""insurance_373_033"", ""insurance_373_034"", ""insurance_373_035"", ""insurance_373_036"", ""insurance_373_037"", ""insurance_373_038"", ""insurance_373_039"", ""insurance_373_040"", ""insurance_373_041"", ""insurance_373_042"", ""insurance_373_043"", ""insurance_373_044"", ""insurance_373_045"", ""insurance_373_046"", ""insurance_373_047"", ""insurance_373_048"", ""insurance_373_049"", ""insurance_373_050"", ""insurance_373_051"", ""insurance_373_052"", ""insurance_373_053"", ""insurance_373_054"", ""insurance_373_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, how's your day going?"", ""Fine, how's yours too and what can I do for you?"", ""Fine, I want to get auto quote."", ""Okay, can you provide me your name?"", ""my name is Isreal Henderson."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's four four zero one."", ""Four four zero one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, four four zero one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said four four zero one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is August third, nineteen ninety."", ""August third, nineteen ninety right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know the auto type?"", ""it's a toyota car."", ""Okay. Can you prescribe the auto model?"", ""ES Seven hundred."", ""Okay, what is the year of the automobile?"", ""Twenty twenty brand."", ""Alright. Please provide me the mileage of the automobile?"", ""I'll do that, let me confirm it."", ""Alright sir, take your time."", ""it's just about two months."", ""Okay which of the pet plan did you want to go for?"", ""Yes please, Petcare Auto is what I go for."", ""Alright. Hope the price as one thousand five hundred dollars?"", ""Yes I do."", ""Please you have choose either phone or email for the slot method."", ""Yes please I will go for email."", ""Okay. Wait a moment it's process."", ""okay."", ""Kindly provide me your email sir."", ""Thanks it is isrealhen at yahoo dot com."", ""Okay confirm. The link to get the auto quote is successfully sent to your mail sir."", ""Thanks."", ""may I know if there is anything more I can do for you?"", ""No that will be all for now."", ""Thanks for your call. Do have a great day!"", ""Alright thanks. Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
374,"{""dialogue_id"": ""374"", ""turns"": {""turn_id"": [""insurance_374_000"", ""insurance_374_001"", ""insurance_374_002"", ""insurance_374_003"", ""insurance_374_004"", ""insurance_374_005"", ""insurance_374_006"", ""insurance_374_007"", ""insurance_374_008"", ""insurance_374_009"", ""insurance_374_010"", ""insurance_374_011"", ""insurance_374_012"", ""insurance_374_013"", ""insurance_374_014"", ""insurance_374_015"", ""insurance_374_016"", ""insurance_374_017"", ""insurance_374_018"", ""insurance_374_019"", ""insurance_374_020"", ""insurance_374_021"", ""insurance_374_022"", ""insurance_374_023"", ""insurance_374_024"", ""insurance_374_025"", ""insurance_374_026"", ""insurance_374_027"", ""insurance_374_028"", ""insurance_374_029"", ""insurance_374_030"", ""insurance_374_031"", ""insurance_374_032"", ""insurance_374_033"", ""insurance_374_034"", ""insurance_374_035"", ""insurance_374_036"", ""insurance_374_037"", ""insurance_374_038"", ""insurance_374_039"", ""insurance_374_040"", ""insurance_374_041"", ""insurance_374_042"", ""insurance_374_043"", ""insurance_374_044"", ""insurance_374_045"", ""insurance_374_046"", ""insurance_374_047"", ""insurance_374_048"", ""insurance_374_049"", ""insurance_374_050"", ""insurance_374_051"", ""insurance_374_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hey I would like to my home address."", ""Okay ma'am. I can help you with that."", ""That's good."", ""Before I proceed, we have to verify your identity."", ""Sure, no problem."", ""May I have your first name and last name ma'am?"", ""My is Jessica Barber."", ""Thanks you ma'am. May I have your birthdate."", ""#Um, my birthdate is July fifth, nineteen fifty five."", ""July fifth, nineteen fifty five. Good, just a moment."", """", ""Next I need your customer identity number."", ""Customer identity number?"", ""Yes, you can find this number on your account page in our website."", ""#Uh okay, give me a moment.Let me look for it."", ""Sure, take your time."", ""Customer number, eight digit long?"", ""Yes exactly, could you read that number to me?"", ""Yeah, it's three three six."", ""Three three six."", ""Five zero seven."", ""Five zero seven."", ""Forty-five."", ""Forty-five."", ""Yep, that's it."", ""Okay, three three six five zero seven forty five, is that correct?"", ""Yes, that's right."", ""Good. Ma'am when did the address changes occurred or will occur?"", ""Well, it occurred last month."", ""Oh, okay ma'am."", ""Yeah."", ""Can you provide the old and new address ma'am."", ""#Uh okay."", ""What's your old address?"", ""Four eight five Penn street, St Louis."", ""Okay ma'am, and now your new address?"", ""It's now nine seven eight Ingram road, Burlington."", ""Nine seven eight Ingram road, Burlington, right?"", ""Yes, that's correct."", ""Alright, before I proceed to change your address, may I know the reason for the change."", ""#Um, nothing much really. It been a decade has been living in Penn street, so I think I need a change of environment."", ""Hmmm. that's cool."", ""Yeah."", ""Thanks you for your the info, ma'am. Since the new address is provided, do you confirm the change?"", ""Yes, I confirm to change it."", ""Alright, please hang on ma'am, I will proceed to change your address in the system."", ""Yeah, sure."", ""Okay done.Your address has been changed.Is there anything else I can help you with?"", ""Thanks! that's it. Thanks for your help!"", ""Thank you so much ma'am. Have a nice day."", ""Yeah, Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
375,"{""dialogue_id"": ""375"", ""turns"": {""turn_id"": [""insurance_375_000"", ""insurance_375_001"", ""insurance_375_002"", ""insurance_375_003"", ""insurance_375_004"", ""insurance_375_005"", ""insurance_375_006"", ""insurance_375_007"", ""insurance_375_008"", ""insurance_375_009"", ""insurance_375_010"", ""insurance_375_011"", ""insurance_375_012"", ""insurance_375_013"", ""insurance_375_014"", ""insurance_375_015"", ""insurance_375_016"", ""insurance_375_017"", ""insurance_375_018"", ""insurance_375_019"", ""insurance_375_020"", ""insurance_375_021"", ""insurance_375_022"", ""insurance_375_023"", ""insurance_375_024"", ""insurance_375_025"", ""insurance_375_026"", ""insurance_375_027"", ""insurance_375_028"", ""insurance_375_029"", ""insurance_375_030"", ""insurance_375_031"", ""insurance_375_032"", ""insurance_375_033"", ""insurance_375_034"", ""insurance_375_035"", ""insurance_375_036"", ""insurance_375_037"", ""insurance_375_038"", ""insurance_375_039"", ""insurance_375_040"", ""insurance_375_041"", ""insurance_375_042"", ""insurance_375_043"", ""insurance_375_044"", ""insurance_375_045"", ""insurance_375_046"", ""insurance_375_047"", ""insurance_375_048"", ""insurance_375_049"", ""insurance_375_050"", ""insurance_375_051"", ""insurance_375_052"", ""insurance_375_053"", ""insurance_375_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi, thank you for calling Riverton insurance. How may I be of help?"", ""Hello, Good morning."", ""Good morning sir."", ""How are you doing today?"", ""I'm very fine thank you. And you?"", ""I'm good."", ""Sir, please how may I be of help?"", ""#Errmm, I'm relocating."", ""Alright mm, so how can I help sir?"", ""Okay, so yeah, I'd like to change the address on my account."", ""Alright sir. When will the address change take place?"", ""It should be next week, rmm yeah, it's next week."", ""Okay sir. I can help you with that."", ""But please is there any other way I can do that without calling the help line?"", ""Yes sir, you can do it on our website."", ""#Ohhh, alright, noted."", ""Sir, I'll need your full name please."", ""Alright. My name is Gregory Mercer."", ""Okay mm, Is it spelt as m.e.r.s.e.r?"", ""#Ermm, nope, it is m.e.r.c.e.r."", ""Got that. Gregory Mercer, right?"", ""Yes please."", ""Alright sir. What's your date of birth please?"", ""Sixteen of February."", ""Sixteen of February."", ""Ninenteen sixty six."", ""Nineteen sixty six."", ""Yes please."", ""Gotcha. Your phone number sir."", ""seven three seven seven seven three six five one six. Did you get that?"", ""Yes, I did. Give me a minute please mm."", ""Alright. I'm relocating with my family."", ""Okay. So sir, please can you provide your social security number?"", ""Why?"", ""Apologies sir, we need your social security number to change your address?"", ""#Uhmm, okay. It is seven one three seven seven six three seven seven."", ""Alright sir. What's the name of your first pet?"", ""Snow."", ""Okay sir. Lastly, please can you provide your old and new address sir?"", ""Okay mm, which one first?"", ""Your old address first please."", ""Okay. It is three three seven Lake Floyd Circle, Laurel, Maryland."", ""Gotcha. Your new adress please."", ""I'm relocating to Oklahoma."", ""Can you please provide the full address sir?"", ""Okay mm, it is One seven nine one, Cody Ridge Road, Kingfisher, Oklahoma."", ""Gotcha. Please mmm, hold on a minute while I update the address."", ""Alright."", ""#Uhmm, sir your address has been successfully changed."", ""Wow, thank you so much."", ""You are welcome sir. Is there anything I may help you with?"", ""Nope. #Ermm, that will be all for now."", ""Alright sir. Have a good day."", ""You too.Bye."", ""Bye sir.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
376,"{""dialogue_id"": ""376"", ""turns"": {""turn_id"": [""insurance_376_000"", ""insurance_376_001"", ""insurance_376_002"", ""insurance_376_003"", ""insurance_376_004"", ""insurance_376_005"", ""insurance_376_006"", ""insurance_376_007"", ""insurance_376_008"", ""insurance_376_009"", ""insurance_376_010"", ""insurance_376_011"", ""insurance_376_012"", ""insurance_376_013"", ""insurance_376_014"", ""insurance_376_015"", ""insurance_376_016"", ""insurance_376_017"", ""insurance_376_018"", ""insurance_376_019"", ""insurance_376_020"", ""insurance_376_021"", ""insurance_376_022"", ""insurance_376_023"", ""insurance_376_024"", ""insurance_376_025"", ""insurance_376_026"", ""insurance_376_027"", ""insurance_376_028"", ""insurance_376_029"", ""insurance_376_030"", ""insurance_376_031"", ""insurance_376_032"", ""insurance_376_033"", ""insurance_376_034"", ""insurance_376_035"", ""insurance_376_036"", ""insurance_376_037"", ""insurance_376_038"", ""insurance_376_039"", ""insurance_376_040"", ""insurance_376_041"", ""insurance_376_042"", ""insurance_376_043"", ""insurance_376_044"", ""insurance_376_045"", ""insurance_376_046"", ""insurance_376_047"", ""insurance_376_048"", ""insurance_376_049"", ""insurance_376_050"", ""insurance_376_051"", ""insurance_376_052"", ""insurance_376_053"", ""insurance_376_054"", ""insurance_376_055"", ""insurance_376_056"", ""insurance_376_057"", ""insurance_376_058"", ""insurance_376_059"", ""insurance_376_060"", ""insurance_376_061"", ""insurance_376_062"", ""insurance_376_063"", ""insurance_376_064"", ""insurance_376_065""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Welcome to Rivertown Customer Care Service. How may I be of help to you?"", ""Good morning, How are you?"", ""I'm fine as well. How may I help you?"", ""I've been trying to log in with my details on the mobile app but my password is not going through. What can I do?"", ""You will need to reset your password ma'am."", ""can you help with that?"", ""Yes I can ma'am. I'll need some of your details for identification ma'am."", ""What details to be precise?"", ""What's your first name ma'am?"", ""Anabel."", ""Is it spelt as A.N.A.B.E.L.L.E?"", ""No, It is spelt as A.N.A.B.E.L."", ""Can I have your last name ma'am?"", ""Lugo."", ""Anabelle Lugo right??"", ""Yes please."", ""What's your date of birth ma'am?"", ""July Twentieth, Nineteen Ninety Three."", ""Just a minute ma'am."", ""Alright."", ""What's your mobile number ma'am?"", ""Two Four Four."", ""Two Four Four."", ""Three Five Two."", ""Three Five Two."", ""Eight Two Two Nine."", ""Kindly reconfirm your phone number ma'am. Two Four Four Three Five Two Eight Two Two Nine. Is that correct ma'am?"", ""Yes that's right."", ""Can I have your Social Security Number ma'am?"", ""My Social Security Number? I'll need to get it from my notepad. Just a minute please."", ""Alright ma'am."", ""Two Zero Four."", ""Two Zero Four."", ""Zero Seven Eight."", ""Zero Seven Eight."", ""Two One One."", ""Two One One."", ""Two Zero Four Zero Seven Eight Two One One."", ""Confirmed ma'am."", ""Can I change my home address and also add a dependent?"", ""Yes ma'am. I can help you with it but let me sort this out first."", ""Uh-huh."", ""What's the answer to your Security Question ma'am?"", ""I can't remember my security question."", ""I can help you change your security question. We have a range of questions you can pick from ma'am."", ""whoa! Please kindly help me out with it."", ""Kindly pick the question you can easily remember ma'am."", ""I will write it in my notepad."", ""Your mother's maiden name, your childhood best friend name, Your first pet name, your high school name, your favourite teacher's name."", ""My mother's maiden name is Cole."", ""! My name is also Cole."", ""Whoa! That's so nice."", ""Your new security question is your mother's maiden name and your security answer is Cole."", ""#Um, It's well noted."", ""What's your email address ma'am?"", ""Annielugo one two five at hot mail dot com."", ""A password reset link will be sent to your mail ma'am. Please kindly click on the link to reset your password."", ""Thanks for the help."", ""Should I go ahead with the change of address ma'am?"", ""I've not finalised my movement plans. I'll do that later."", ""Is there any other thing you would love me to help you out with ma'am?"", ""That would be all for now."", ""Enjoy the rest of the day ma'am."", ""You too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress"", ""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
377,"{""dialogue_id"": ""377"", ""turns"": {""turn_id"": [""insurance_377_000"", ""insurance_377_001"", ""insurance_377_002"", ""insurance_377_003"", ""insurance_377_004"", ""insurance_377_005"", ""insurance_377_006"", ""insurance_377_007"", ""insurance_377_008"", ""insurance_377_009"", ""insurance_377_010"", ""insurance_377_011"", ""insurance_377_012"", ""insurance_377_013"", ""insurance_377_014"", ""insurance_377_015"", ""insurance_377_016"", ""insurance_377_017"", ""insurance_377_018"", ""insurance_377_019"", ""insurance_377_020"", ""insurance_377_021"", ""insurance_377_022"", ""insurance_377_023"", ""insurance_377_024"", ""insurance_377_025"", ""insurance_377_026"", ""insurance_377_027"", ""insurance_377_028"", ""insurance_377_029"", ""insurance_377_030"", ""insurance_377_031"", ""insurance_377_032"", ""insurance_377_033"", ""insurance_377_034"", ""insurance_377_035"", ""insurance_377_036"", ""insurance_377_037"", ""insurance_377_038"", ""insurance_377_039"", ""insurance_377_040"", ""insurance_377_041"", ""insurance_377_042"", ""insurance_377_043"", ""insurance_377_044"", ""insurance_377_045"", ""insurance_377_046"", ""insurance_377_047"", ""insurance_377_048"", ""insurance_377_049"", ""insurance_377_050"", ""insurance_377_051"", ""insurance_377_052"", ""insurance_377_053"", ""insurance_377_054"", ""insurance_377_055"", ""insurance_377_056"", ""insurance_377_057"", ""insurance_377_058"", ""insurance_377_059"", ""insurance_377_060"", ""insurance_377_061"", ""insurance_377_062"", ""insurance_377_063"", ""insurance_377_064"", ""insurance_377_065"", ""insurance_377_066"", ""insurance_377_067"", ""insurance_377_068""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, Thanks for calling Rivertown Insurance. How may I help you?"", ""Good morning. How are you?"", ""I'm very well good and you?"", ""Fine as well."", ""How may I help you sir?"", ""I recently had an accident with my car and it wasn't insured."", ""Oh! I'm so sorry to hear that. Hope no life was lost?"", ""Just a few injuries but we are all fine now."", ""That's good to know."", ""How do I go about insuring my properties to avoid future loss?"", ""We will have to create an account for you sir."", ""Can I know some of your packages?"", ""Sure sir. We provide insurance for pets, Rent, Automobile, Life and a host of others."", ""Wow! That's nice. I've been looking for insurance company that also covers pets. Glad I found one."", ""You're right on track sir. So what particular insurance plan do you want?"", ""Let's start with the automobile insurance."", ""We have three plan types for automobile insurance consisting of basic automobile, preferred automobile and complete automobile."", ""What are their rates?"", ""The basic automobile goes for one thousand dollars per year, preferred goes for one thousand five hundred dollars per year while the complete automobile goes for two thousand dollars per year."", ""How does each of the plan types work?"", ""The basic automobile insurance plan covers for basic needs of the car, the preferred type insures certain part of the car while the complete automobile type covers all the needs of your car due to theft, fire outbreak, accident, scratches."", ""sounds good. I think I'd love the complete automobile plan."", ""Alright sir. Kindly provide some of your details to create an account for you."", ""Go on."", ""Let's start with your first and last name sir."", ""My first name is Chris while my last name is Stewart."", ""Your date of birth and phone number?"", ""March Sixteen, Nineteen Eighty Five."", ""Just a minute sir."", ""Take your time."", ""Your phone number sir."", ""Two Four nine Four."", ""Two Four nine Four."", ""Two nine Five Five."", ""Two nine Five Five."", ""Six Two."", ""Six Two."", ""Should I come again?"", ""Yes please."", ""Two Four nine Four Two nine Five Five Six Two."", ""Noted. Next is your address consisting of your street number, street name, city and state."", ""Number One nine Five, Pine tree lane, Michigan."", ""Please what is your zip code sir?"", ""Four Eight Six Four Seven."", ""Four Eight Six Four Seven right?"", ""Yes, that's right."", ""I'm going to ask you a security question that is peculiar to you alone. You can write it down for easy remembrance."", ""Just a minute please. I need to write it down in my notepad."", ""What is your mother's maiden name?"", ""Richard."", ""Your Security question is your mother's maiden name and the answer is Richard."", ""Noted. Any other thing?"", ""Yes please. I'll need your social security number."", ""Two One Eight."", ""Two One Eight."", ""Five Nine One."", ""Five Nine One."", ""nine Three Seven."", ""nine Three Seven."", ""Are we done?"", ""Yes we are done creating an account for you sir. Is there any other thing you would love me to do for you sir?"", ""How will I go about the payment process?"", ""That's quite easy sir. I can help you with it."", ""Actually, I have to go now. I'll give you a call tomorrow."", ""Alright sir. We look forward to receiving your call."", ""Thanks for helping out. What's your name so you can follow up with the enrolment process?"", ""Danielson sir."", ""Alright. Have a nice day ahead Danielson."", ""Thank you for choosing Rivertown Insurance sir. Do have a nice day sir.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
378,"{""dialogue_id"": ""378"", ""turns"": {""turn_id"": [""insurance_378_000"", ""insurance_378_001"", ""insurance_378_002"", ""insurance_378_003"", ""insurance_378_004"", ""insurance_378_005"", ""insurance_378_006"", ""insurance_378_007"", ""insurance_378_008"", ""insurance_378_009"", ""insurance_378_010"", ""insurance_378_011"", ""insurance_378_012"", ""insurance_378_013"", ""insurance_378_014"", ""insurance_378_015"", ""insurance_378_016"", ""insurance_378_017"", ""insurance_378_018"", ""insurance_378_019"", ""insurance_378_020"", ""insurance_378_021"", ""insurance_378_022"", ""insurance_378_023"", ""insurance_378_024"", ""insurance_378_025"", ""insurance_378_026"", ""insurance_378_027"", ""insurance_378_028"", ""insurance_378_029"", ""insurance_378_030"", ""insurance_378_031"", ""insurance_378_032"", ""insurance_378_033"", ""insurance_378_034"", ""insurance_378_035"", ""insurance_378_036"", ""insurance_378_037"", ""insurance_378_038"", ""insurance_378_039"", ""insurance_378_040"", ""insurance_378_041"", ""insurance_378_042"", ""insurance_378_043"", ""insurance_378_044"", ""insurance_378_045"", ""insurance_378_046"", ""insurance_378_047"", ""insurance_378_048"", ""insurance_378_049"", ""insurance_378_050"", ""insurance_378_051"", ""insurance_378_052"", ""insurance_378_053"", ""insurance_378_054"", ""insurance_378_055"", ""insurance_378_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out."", ""Alright. I can do that for you. But I'll have to ask couple of questions if you don't mind."", ""Go ahead."", ""May I have your first name and last name please?"", ""My name is Klint Pierce."", ""Okay, Klint as your first name and Pierce as your last name?"", ""That's it."", ""l'll also need you customer number."", ""Where can I find that? I'm not really familiar with all these digits."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is six seven right?"", ""It's always eight digit long."", ""yes, it is."", ""Right. Call that number for me please."", ""Yeah. It's five one seven seven."", ""five one seven seven."", ""five eight seven zero."", ""five eight seven zero."", ""That's it."", ""Okay. Five one seven seven five eight seven zero right?"", ""Yeah. That's correct."", ""May I have your date of birth please?"", ""It's twenty seventh of January, nineteen eighty five."", ""You said twenty seventh of January, nineteen eighty five right?"", ""Sure."", ""To check your payment status, I need to have your policy number. You can find this number on your account page in our website."", ""okay, give me a moment. Let me look for it."", ""Sure, please take your time."", ""Policy number, Is it the string of number below my profile picture?"", ""yes exactly. Could you read that number to me?"", ""Sure. It's seven six zero."", ""seven six zero."", ""Nine seven seven."", ""Nine seven seven."", ""Eight five three."", ""Eight five three."", ""Yep thats it."", ""Okay. seven six zero Nine seven seven Eight five three right?"", ""Yes that's correct."", ""One last thing. When did you make the payment?"", ""that should be two days ago at around sixteen hundred hour."", ""Okay, just a moment please."", """", ""Thanks for being patient with us sir."", ""No problem."", ""I'm pleased to inform you that your payment is succesful."", ""Thanks. What a relieve."", ""We're very sorry for any inconveniences."", ""It'alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us sir."", ""You're welcome."", ""Do have a great day."", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
379,"{""dialogue_id"": ""379"", ""turns"": {""turn_id"": [""insurance_379_000"", ""insurance_379_001"", ""insurance_379_002"", ""insurance_379_003"", ""insurance_379_004"", ""insurance_379_005"", ""insurance_379_006"", ""insurance_379_007"", ""insurance_379_008"", ""insurance_379_009"", ""insurance_379_010"", ""insurance_379_011"", ""insurance_379_012"", ""insurance_379_013"", ""insurance_379_014"", ""insurance_379_015"", ""insurance_379_016"", ""insurance_379_017"", ""insurance_379_018"", ""insurance_379_019"", ""insurance_379_020"", ""insurance_379_021"", ""insurance_379_022"", ""insurance_379_023"", ""insurance_379_024"", ""insurance_379_025"", ""insurance_379_026"", ""insurance_379_027"", ""insurance_379_028"", ""insurance_379_029"", ""insurance_379_030"", ""insurance_379_031"", ""insurance_379_032"", ""insurance_379_033"", ""insurance_379_034"", ""insurance_379_035"", ""insurance_379_036"", ""insurance_379_037"", ""insurance_379_038"", ""insurance_379_039"", ""insurance_379_040"", ""insurance_379_041"", ""insurance_379_042"", ""insurance_379_043"", ""insurance_379_044"", ""insurance_379_045"", ""insurance_379_046"", ""insurance_379_047"", ""insurance_379_048"", ""insurance_379_049"", ""insurance_379_050"", ""insurance_379_051"", ""insurance_379_052"", ""insurance_379_053"", ""insurance_379_054"", ""insurance_379_055"", ""insurance_379_056"", ""insurance_379_057"", ""insurance_379_058"", ""insurance_379_059"", ""insurance_379_060"", ""insurance_379_061"", ""insurance_379_062"", ""insurance_379_063"", ""insurance_379_064"", ""insurance_379_065"", ""insurance_379_066"", ""insurance_379_067"", ""insurance_379_068"", ""insurance_379_069"", ""insurance_379_070"", ""insurance_379_071"", ""insurance_379_072"", ""insurance_379_073""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good Morning and thank you for calling Rivertown Insurance Agency. My name is Jennifer, how may I help you?"", ""Um, Hi, I would like to get a quote on some life insurance."", ""Okay, good I can do that for you. First I need to get some information from you."", ""Okay."", ""Just give me one second please while I switch over to a different program."", ""Sure, no problem."", ""I know this takes a little time, my computer for some reason is running a little slow, please bare with me."", ""I understand mine at work does that all the time, they are suppose to make life easier right."", ""Okay, there we go. So if your ready we can get the information I need and I will run some numbers for you."", ""Okay. Shoot."", ""Okay, first what is your full legal name?"", ""Mason James Littlefoot."", ""M.A.S.O.N. J.A.M.E.S. L.I.T.T.L.E.F.O.O.T.?"", ""Yeah."", ""And you're date of birth?"", ""ten twenty-one sixtyfive."", ""I have ten twenty-one nineteen sixtyfive, correct?"", ""Yep."", ""And your social security number?"", ""Uh, what do you need that for?"", ""We use it when we run you're identy to make sure you are who you say you are."", ""Oh, okay. it's six five nine dash eight two dash one seven eight three."", ""Okay I have six five nine dash eight two dash seven one eight three?"", ""No, the last four are one seven eight three."", ""Oh, I'm sorry I miss understood you, let me correct that."", ""No problem I rattled it off pretty fast, I'm sorry about that."", ""Okay, I have some questions about your current income and your dependants I have to ask."", ""Okay."", ""What is your yearly income?"", ""I make, I don't know probably about sixty grand a year after taxes."", ""Okay and the number of dependants you have? And what are their ages?"", ""Uh, well there's me and my wife and we have a daughter. My wife is fifty years old and my daughter is sixteen years old."", ""Okay, two dependants. Just to let you know we offer a grow with me plan that your daughter can convert over that way she's well started on having her own life insurance policy that would be locked in at today's rates. Even if she were to become ill later in her life she would still be covered."", ""Oh, that's cool, let me think about that."", ""Okay, now do you own your own home or are you renting?"", ""Uh, we have a mortgage on it."", ""Okay, do you have mortgage life insurance?"", ""Uh, I'm not sure I would have to ask my wife about that."", ""Okay that's fine, how much is your mortgage?"", ""Uh, our payment or how much is the loan for?"", ""How much is the loan for?"", ""Oh, okay, it was one hundred and ten thousand dollars."", ""Okay, great. Are you a smoker?"", ""No I quit six years ago."", ""Okay, former smoker. A few more questions, I appologize that this seems to be taking so long. Do you have any medical conditions? Such as Diabetes, high blood pressure?"", ""Nah, I'm healthy as a horse."", ""Okay well that's great! How much life insurance were you looking to get?"", ""Um, I don't know, I was actually hoping you could help me with that."", ""Yep I can no problem. Okay, so we offer a couple diffent plans, without submitting to any medical exam, we have a two hundred and fifty thousand dollar policy. That would be enough for your wife to pay off your mortgage and have a years worth of your income to live on plus enough to cover burial cost. How does that sound?"", ""That sounds pretty good, but why would I have to submit to a medical exam?"", ""The higher the payout we ask you to submit to a medical exam so that we can prove to the underwriter that you are indeed healthy as a horse. I try to steer clients away from getting more insuance than they actually need, which is why I suggested two hundred and fifty thousand dollars. It will cover your wife and daughters needs until they get back on their feet without being a burden to you now financially."", ""Oh! Well that's good, because I don't want to spend more than I have to."", ""So we are looking at a monthly payment of, uh... one second my computer is acting up. There must be a storm coming in, the system gets really slow when there's bad weather out west, I appologize for this taking so long."", ""I understand."", ""Okay, so it looks like it would be monthly payment of eight-nine seventy-six with a down payment of one forty-eight twenty-one. How does that sound? Is that doable for you and your family?"", ""Um, that sounds good, but what if I wanted to get her more?"", ""A higher payout?"", ""Yeah."", ""Okay, how much are you thinking?"", ""Well we have two car payments and she doesn't work, has never worked, so I don't want her trying to find a job at her age. So I actually need enough to carry her until she is old enough to collect my pension."", ""Okay, typically pension payouts start at sixty-two years old, your wife is only fifty so you would need twelve years of income... give me one second to do some math. Ok so twelve years of income with a pay raise every year added in there, plus your mortgage payment, I'm thinking you're looking more at a million and a half in life insurance?"", ""Million and a half? Yeah that sounds about right. Lets go there."", ""Okay, as I said earlier you will have to submit to a medical exam, and if you fail that medical exam for any reason, we won't even be able to offer you the insurance that you get with no medical exam. I just want you to know that up front. So if the underwriter determines you are high risk for anything we won't be able to insure you."", ""Okay, I understand."", ""So a million dollars worth of life insurance is going to cost you... three hundred and twenty-two dollars a month and it will have a five hundred and sixty-two dollar down payment."", ""Ouch!"", ""Yeah, it's high, however it's also a high payout. And your wife wouldn't need to work. It's up to you, I mean if your wife paid off the mortgage on your house, she would be able to work a small job to cover the utilities."", ""Yeah she would, and my daughter leaves for college in two years so she would be home alone and that would get boring I suppose."", ""Yes."", ""Okay well let me think about it and talk it over with her and see what she thinks. I don't plan on dying right away anyhow so I think we got some time."", ""That's fine, this quote is good for thirty days. And if you give me your phone number I will touch base with you in about a week to see what you and your wife decided."", ""Okay sure, it's uh, seven one four five five five eight two nine three."", ""Great, it's been nice talking with you mister Littlefoot, I will give you a call back in a few days to see what you and your wife have decided if I don't hear from you sooner."", ""Okay, thanks.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
380,"{""dialogue_id"": ""380"", ""turns"": {""turn_id"": [""insurance_380_000"", ""insurance_380_001"", ""insurance_380_002"", ""insurance_380_003"", ""insurance_380_004"", ""insurance_380_005"", ""insurance_380_006"", ""insurance_380_007"", ""insurance_380_008"", ""insurance_380_009"", ""insurance_380_010"", ""insurance_380_011"", ""insurance_380_012"", ""insurance_380_013"", ""insurance_380_014"", ""insurance_380_015"", ""insurance_380_016"", ""insurance_380_017"", ""insurance_380_018"", ""insurance_380_019"", ""insurance_380_020"", ""insurance_380_021"", ""insurance_380_022"", ""insurance_380_023"", ""insurance_380_024"", ""insurance_380_025"", ""insurance_380_026"", ""insurance_380_027"", ""insurance_380_028"", ""insurance_380_029"", ""insurance_380_030"", ""insurance_380_031"", ""insurance_380_032"", ""insurance_380_033"", ""insurance_380_034"", ""insurance_380_035"", ""insurance_380_036"", ""insurance_380_037"", ""insurance_380_038"", ""insurance_380_039"", ""insurance_380_040"", ""insurance_380_041"", ""insurance_380_042"", ""insurance_380_043"", ""insurance_380_044"", ""insurance_380_045"", ""insurance_380_046"", ""insurance_380_047"", ""insurance_380_048"", ""insurance_380_049"", ""insurance_380_050"", ""insurance_380_051"", ""insurance_380_052"", ""insurance_380_053"", ""insurance_380_054"", ""insurance_380_055"", ""insurance_380_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I need to reset the password to my account. I tried changing it on your website but I couldn't."", ""Okay. I can do that for you. May I have your name please?"", ""My name is Samuel Smart."", ""Okay, Samuel is your first name and Smart is your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's four four six one."", ""four four six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is October sixth, nineteen eighty one."", ""October sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""May I have your phone number?"", ""One two three four."", ""One two three four."", ""Nine eight eight six seven."", ""Nine eight eight six seven."", ""Yes."", ""You said one two three four nine eight eight six seven."", ""Yes exactly."", ""Okay. Please can you kindly provide me the security number sir?"", ""That should be zero zero five zero."", ""Zero zero five zero."", ""Yes."", ""Alright."", ""Yep."", ""Kindly tell me your security question."", ""That is my childhood nickkname, which is Smart."", ""S. m. a. r. t. right?"", ""Exactly."", ""I just sent a link to your email with which you can change your password."", ""Thanks."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting Riverton Insurance."", ""Thanks for your help."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
381,"{""dialogue_id"": ""381"", ""turns"": {""turn_id"": [""insurance_381_000"", ""insurance_381_001"", ""insurance_381_002"", ""insurance_381_003"", ""insurance_381_004"", ""insurance_381_005"", ""insurance_381_006"", ""insurance_381_007"", ""insurance_381_008"", ""insurance_381_009"", ""insurance_381_010"", ""insurance_381_011"", ""insurance_381_012"", ""insurance_381_013"", ""insurance_381_014"", ""insurance_381_015"", ""insurance_381_016"", ""insurance_381_017"", ""insurance_381_018"", ""insurance_381_019"", ""insurance_381_020"", ""insurance_381_021"", ""insurance_381_022"", ""insurance_381_023"", ""insurance_381_024"", ""insurance_381_025"", ""insurance_381_026"", ""insurance_381_027"", ""insurance_381_028"", ""insurance_381_029"", ""insurance_381_030"", ""insurance_381_031"", ""insurance_381_032"", ""insurance_381_033"", ""insurance_381_034"", ""insurance_381_035"", ""insurance_381_036"", ""insurance_381_037"", ""insurance_381_038"", ""insurance_381_039"", ""insurance_381_040"", ""insurance_381_041"", ""insurance_381_042"", ""insurance_381_043"", ""insurance_381_044"", ""insurance_381_045"", ""insurance_381_046"", ""insurance_381_047"", ""insurance_381_048"", ""insurance_381_049"", ""insurance_381_050"", ""insurance_381_051"", ""insurance_381_052"", ""insurance_381_053"", ""insurance_381_054"", ""insurance_381_055"", ""insurance_381_056"", ""insurance_381_057"", ""insurance_381_058"", ""insurance_381_059"", ""insurance_381_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to file health claim in my account. I tried to file health claim it on your website but couldn't. I guess I have to make a phone call to file health claim."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Nelson Paul."", ""Okay, Nelson as your first name and Paul as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's nine nine six one."", ""Nine nine six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, nine nine six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said nine nine six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is July sixth, nineteen eighty one."", ""July sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know the group number?"", ""four four four three."", ""Okay."", ""Yea."", ""Insured person and his or her relationship to you."", ""One person and she's my spouse."", ""Additional insurance whether the person is co-insured or has dual coverage?"", ""Co-insured."", ""Okay. Why the customer visited the doctor, e.g., an injury from work, accident, yearly checkup?"", ""An injury from work."", ""Kindly provide the email address to receive the form link."", ""Okay, that is nelsonpaul at yahoo dot com."", ""Alright."", ""Yep."", ""Provide me the name of the doctor."", ""His name is Isreal Mount."", ""The total amount of bill from the hospital or service provider?"", ""well, It is one thousand eight hundred and eighty dollars."", ""Okay. The amount that the customer has already paid. The insurance company needs this to calculate the remaining amount."", ""Okay she has paid eight hundred dollars."", ""The email you said is valid and the link will be sent to it."", ""okay."", ""Can I proceed with confirmation of the health file claim?"", ""yeah."", ""Your file health claim has been successfully logded and it will be available to access."", ""Okay. Thanks."", ""May I know if there is anything I can do again for you?"", ""No that will be all for now."", ""Thanks for your call. Do have a great day!"", ""Thanks and you too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
382,"{""dialogue_id"": ""382"", ""turns"": {""turn_id"": [""insurance_382_000"", ""insurance_382_001"", ""insurance_382_002"", ""insurance_382_003"", ""insurance_382_004"", ""insurance_382_005"", ""insurance_382_006"", ""insurance_382_007"", ""insurance_382_008"", ""insurance_382_009"", ""insurance_382_010"", ""insurance_382_011"", ""insurance_382_012"", ""insurance_382_013"", ""insurance_382_014"", ""insurance_382_015"", ""insurance_382_016"", ""insurance_382_017"", ""insurance_382_018"", ""insurance_382_019"", ""insurance_382_020"", ""insurance_382_021"", ""insurance_382_022"", ""insurance_382_023"", ""insurance_382_024"", ""insurance_382_025"", ""insurance_382_026"", ""insurance_382_027"", ""insurance_382_028"", ""insurance_382_029"", ""insurance_382_030"", ""insurance_382_031"", ""insurance_382_032"", ""insurance_382_033"", ""insurance_382_034"", ""insurance_382_035"", ""insurance_382_036"", ""insurance_382_037"", ""insurance_382_038"", ""insurance_382_039"", ""insurance_382_040"", ""insurance_382_041"", ""insurance_382_042"", ""insurance_382_043"", ""insurance_382_044"", ""insurance_382_045"", ""insurance_382_046"", ""insurance_382_047"", ""insurance_382_048"", ""insurance_382_049"", ""insurance_382_050"", ""insurance_382_051"", ""insurance_382_052"", ""insurance_382_053"", ""insurance_382_054"", ""insurance_382_055"", ""insurance_382_056"", ""insurance_382_057"", ""insurance_382_058"", ""insurance_382_059"", ""insurance_382_060"", ""insurance_382_061"", ""insurance_382_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance Customer Care Service. How may I be of help to you?"", ""Good morning, I would love to change my address."", ""Can you provide details of your first name and last name?"", ""My first name is Annabelle."", ""What's your Last name?"", ""Williams."", ""What is your phone number?"", ""Two Zero One."", ""Two Zero One."", ""Five Four Three."", ""Five Four Three."", ""Seven Nine Seven Zero."", ""Seven Nine Seven Zero."", ""Two Zero One Five Four Three Seven Nine Seven Zero."", ""Confirmed."", ""what other information do you need?"", ""Your date of birth."", ""January Sixteen Nineteen Eighty Nine."", ""January Sixteen Nineteen Eighty Nine right?"", ""Yes. I don't have all day can you please be fast about this?"", ""We're sorry ma. Just a few more details and we're done."", ""whew! A few more details? I don't have all day."", ""Please call out your Social Security Number."", ""five four Five."", ""five Four Five."", ""Four Four Five."", ""Four Four Five."", ""Nine Five One."", ""Noted. What's the answer to your security question?"", ""Elena."", ""When do you intend changing address?"", ""I just moved to a new environment."", ""That's nice. Hope you're enjoying your new environment?"", ""yep! It's a lovely place."", ""Can you provide details of your old address?"", ""Two Two Six Two Kerry Way, Whittier, California."", ""Just a minute please."", ""Alright. Should I repeat myself?"", ""No, thanks."", ""Is there a way I can update my information on the website?"", ""What information is that?"", ""I don't want to waste so much time calling the customer care centre, #em, I want to do some other things on my account profile."", ""Oh! You mean the self service option on the mobile app? I can help you with that."", ""Oh! Okay."", ""What's your new address?"", ""Three Five Nine Nine Diane Street."", ""Please go on."", ""Oxnard, California."", ""I have sucessfully updated your address information."", ""Please help out with what I asked about earlier."", ""To use the self service care, You will need to log in on your browser with your log in details."", ""Just a minute please. I need to write the procedures down."", ""Oh! It's fine."", ""Okay, I've logged in. What next?"", ""On the top right hand corner, You'll see different options to choose from."", ""I've seen a lot of options to explore. This will help me save time."", ""Is there any other thing you would love me to help you out with?"", ""No, that would be all for now."", ""Thanks for calling. Do have a lovely day."", ""Thanks for wasting my time. You need to work on your time management."", ""We're so sorry about that ma'am. We'll work on serving you better."", ""Okay. Bye!"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
383,"{""dialogue_id"": ""383"", ""turns"": {""turn_id"": [""insurance_383_000"", ""insurance_383_001"", ""insurance_383_002"", ""insurance_383_003"", ""insurance_383_004"", ""insurance_383_005"", ""insurance_383_006"", ""insurance_383_007"", ""insurance_383_008"", ""insurance_383_009"", ""insurance_383_010"", ""insurance_383_011"", ""insurance_383_012"", ""insurance_383_013"", ""insurance_383_014"", ""insurance_383_015"", ""insurance_383_016"", ""insurance_383_017"", ""insurance_383_018"", ""insurance_383_019"", ""insurance_383_020"", ""insurance_383_021"", ""insurance_383_022"", ""insurance_383_023"", ""insurance_383_024"", ""insurance_383_025"", ""insurance_383_026"", ""insurance_383_027"", ""insurance_383_028"", ""insurance_383_029"", ""insurance_383_030"", ""insurance_383_031"", ""insurance_383_032"", ""insurance_383_033"", ""insurance_383_034"", ""insurance_383_035"", ""insurance_383_036"", ""insurance_383_037"", ""insurance_383_038"", ""insurance_383_039"", ""insurance_383_040"", ""insurance_383_041"", ""insurance_383_042"", ""insurance_383_043"", ""insurance_383_044"", ""insurance_383_045"", ""insurance_383_046"", ""insurance_383_047"", ""insurance_383_048"", ""insurance_383_049"", ""insurance_383_050"", ""insurance_383_051"", ""insurance_383_052"", ""insurance_383_053"", ""insurance_383_054"", ""insurance_383_055"", ""insurance_383_056"", ""insurance_383_057"", ""insurance_383_058"", ""insurance_383_059"", ""insurance_383_060"", ""insurance_383_061"", ""insurance_383_062"", ""insurance_383_063"", ""insurance_383_064"", ""insurance_383_065"", ""insurance_383_066"", ""insurance_383_067"", ""insurance_383_068"", ""insurance_383_069"", ""insurance_383_070"", ""insurance_383_071"", ""insurance_383_072"", ""insurance_383_073"", ""insurance_383_074"", ""insurance_383_075"", ""insurance_383_076"", ""insurance_383_077"", ""insurance_383_078"", ""insurance_383_079"", ""insurance_383_080"", ""insurance_383_081"", ""insurance_383_082"", ""insurance_383_083"", ""insurance_383_084"", ""insurance_383_085"", ""insurance_383_086"", ""insurance_383_087"", ""insurance_383_088"", ""insurance_383_089"", ""insurance_383_090"", ""insurance_383_091"", ""insurance_383_092"", ""insurance_383_093"", ""insurance_383_094"", ""insurance_383_095"", ""insurance_383_096"", ""insurance_383_097"", ""insurance_383_098"", ""insurance_383_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it."", ""Okay. I can help you with that. May I have your first name and last name please?"", ""My name is Jordan Rice."", ""Okay. Jordan as the first name and Rice as the last name right?"", ""Yep, thats right."", ""May I have your date of birth and your phone number please?"", ""My date of birth is June third, nineteen eighty six."", ""June third, nineteen eighty six. Is that right?"", ""Oh! Sorry it's actually June thirteenth, nineteen eighty six not June third, nineteen eighty six. That was a mistake."", ""Well, no worries sir. You said June thirteenth, nineteen eighty six. Is that correct?"", ""Yes, that right. I mean who forgets the day they were born? I can't believe I just said the wrong thing. It's just so funny."", ""(laughter), it's alright sir. May I have your phone number sir?"", ""Sure. My phone number is four four four."", ""four four four."", ""six six six."", ""six six six."", ""two two one one."", ""two two one one."", ""Yes, that's it."", ""Okay four four four six six six two two one one. is that correct?"", ""did you just say two one one one? The last four digits are actually two two one one not two one one one."", ""Of course sir. It ends with two two one one."", ""Okay. Go on then. I probably didn't hear you right."", ""No worries sir."", ""So what else do you need?"", ""I'll need social security number too sir."", ""Social security number? I'm not quite sure what that is but okay. I think I have it written down. Just a moment please."", ""Sure, take your time."", ""Okay-y. My social security number is six six two."", ""six six two."", ""One one one."", ""One one one."", ""two two one."", ""two two one."", ""No, it's two two seven not two two one."", ""Okay. The last six digits are two two seven right?"", ""Yes, that's right."", ""Alright. six six two one one one two two seven. Is that correct?"", ""Yes, that's correct."", ""Okay. Now I'll need you to answer your security questions."", ""Security questions? What's that? Why do you need to ask me a strange question when all I asked for was for you to get me the policy number of my current plan."", ""Sorry sir, it's actually a question you chose yourself to secure your account. I just need confirmation sir."", ""Mhm. So what's it?"", ""What's the name of your first pet?"", ""just a moment please."", ""Take your time sir."", ""Oh! My first pet? I think that will b-be Gerald. Yeah, it's Gerald. Am I right?"", ""Kindly hold on while I check."", ""Okay."", ""Yes it is. you're right sir."", ""That's something I can never forget. Gerald was my very first pet. A nice dog! Some things can be irreplaceable."", ""That's true sir."", ""Yes, it is. I missed that dog so much."", ""I'm sure you do sir. In order to get you the policy number for your current plan, I'm going to need the name of the plan you're currently enrolled in."", ""Oh! That should be Automobile insurance plan."", ""Automobile insurance plan?"", ""Yes, that's right."", ""Okay. May I know which type of automobile it is?"", ""Okay. is it preferred Auto or complete auto? I'm not quite sure. Please can you give me a moment?"", ""Sure, go on."", ""Okay, got it. It's preferred auto."", ""Alright. Hold on while I input that into the system."", ""Okay."", ""Do you confirm that you are currently enrolled in the preferred auto plan?"", ""Sure."", ""Okay. Hold on while I generate your policy number."", ""Alright."", ""Gotcha, So I'm going to call a set of numbers right now. I want you to take note of them or probably write them out."", ""Okay. Please hold on while I get a pen and a paper. I don't have that with me."", ""Please take your time."", ""I'm ready. You can call the numbers."", ""Alright. Your policy number is four four four."", ""four four four."", ""six two one."", ""six two one."", ""two nine."", ""two nine."", ""Yes, that's it."", ""O-okay. four four four six two one two nine. is that correct?"", ""Yes, that's correct sir."", ""Oh! Thank you very much."", ""Thank you sir. Is there anything else I can help you with?"", ""Well, I once tried changing my password on the website and I was supposed to receive the reset link on my email but I didn't."", ""Okay, would you like to change your password immediately or call back?"", ""Actually, I was hoping you could tell me the reason why I didn't receive the reset link on my mail."", ""Alright sir. May I know how when last you tried resetting your password?"", ""Well, that should be about a week ago."", ""Okay. Kindly provide your email address please?"", ""My email address is Jordan Rice at gmail dot com or maybe the one on the file is Jordan Rice at hotmail dot com. I'm not really sure."", ""Please give me a moment to confirm that here for you."", ""Oh! thank you."", ""Okay sir. The email registered here is Jordan Rice at gmail dot com not Jordan Rice at hotmail dot com."", ""Oh! Okay. How then do I get the password reset link?"", ""It's very easy sir. If you do not see the link in your email inbox, kindly check your spam messages. I'm sure it'll be there."", ""Oh! Okay. Thanks a lot."", ""Thank you sir. Is there anything else I can help you with?"", ""Not really. That will be all for now."", ""Okay. Have a nice day! Bye!"", ""You too, bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
384,"{""dialogue_id"": ""384"", ""turns"": {""turn_id"": [""insurance_384_000"", ""insurance_384_001"", ""insurance_384_002"", ""insurance_384_003"", ""insurance_384_004"", ""insurance_384_005"", ""insurance_384_006"", ""insurance_384_007"", ""insurance_384_008"", ""insurance_384_009"", ""insurance_384_010"", ""insurance_384_011"", ""insurance_384_012"", ""insurance_384_013"", ""insurance_384_014"", ""insurance_384_015"", ""insurance_384_016"", ""insurance_384_017"", ""insurance_384_018"", ""insurance_384_019"", ""insurance_384_020"", ""insurance_384_021"", ""insurance_384_022"", ""insurance_384_023"", ""insurance_384_024"", ""insurance_384_025"", ""insurance_384_026"", ""insurance_384_027"", ""insurance_384_028"", ""insurance_384_029"", ""insurance_384_030"", ""insurance_384_031"", ""insurance_384_032"", ""insurance_384_033"", ""insurance_384_034"", ""insurance_384_035"", ""insurance_384_036"", ""insurance_384_037"", ""insurance_384_038"", ""insurance_384_039"", ""insurance_384_040"", ""insurance_384_041"", ""insurance_384_042"", ""insurance_384_043"", ""insurance_384_044"", ""insurance_384_045"", ""insurance_384_046"", ""insurance_384_047"", ""insurance_384_048"", ""insurance_384_049"", ""insurance_384_050"", ""insurance_384_051"", ""insurance_384_052"", ""insurance_384_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to add dependent of my account."", ""Okay. I can do that for you. May I have your first and last name please?"", ""#en, My name is James Suarez."", ""Okay, James as your first name and Suarez as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is two two right?"", ""It should be eight digits long."", ""Oh! yes, it is."", ""Good. Could you please read that number to me?"", ""Yeah. It's six six six one."", ""Six six six one."", ""Three four four four."", ""Three four four four."", ""Yep, that's right."", ""Okay, six six six one three four four four, is that correct?"", ""Oh! Sorry, it actually ends with three four four five not three four four four. I thought I saw four."", ""Okay. No worries sir. You said six six six one three four four five right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is June sixth, nineteen seventy one."", ""June sixth, nineteen seventy one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know if the relationship of the dependent is with you?"", ""She's my wife."", ""Okay. May I know her first and last name?"", ""Her name Diane Magret."", ""Okay Diane as the fine name and Magret as the last name?"", ""Yes."", ""Kindly provide me her birth date."", ""Okay, a moment please let me ask her."", ""Take your time sir."", ""It's December thirty first, nineteen eighty nine."", ""December thirty first, nineteen eighty nine."", ""Yes."", ""Kindly provide me a short description of the health condition of the dependent."", ""She is healthy and doesn't have any history of illness."", ""Okay. Can I proceed with the adding of the dependent?"", ""Please do."", ""The dependant is successfully added."", ""thanks."", ""Yea, do I have any other thing to do for you?"", ""No, that will be all for now."", ""Alright thanks for your call sir. Do have a great day sir!"", ""Thanks and you too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
385,"{""dialogue_id"": ""385"", ""turns"": {""turn_id"": [""insurance_385_000"", ""insurance_385_001"", ""insurance_385_002"", ""insurance_385_003"", ""insurance_385_004"", ""insurance_385_005"", ""insurance_385_006"", ""insurance_385_007"", ""insurance_385_008"", ""insurance_385_009"", ""insurance_385_010"", ""insurance_385_011"", ""insurance_385_012"", ""insurance_385_013"", ""insurance_385_014"", ""insurance_385_015"", ""insurance_385_016"", ""insurance_385_017"", ""insurance_385_018"", ""insurance_385_019"", ""insurance_385_020"", ""insurance_385_021"", ""insurance_385_022"", ""insurance_385_023"", ""insurance_385_024"", ""insurance_385_025"", ""insurance_385_026"", ""insurance_385_027"", ""insurance_385_028"", ""insurance_385_029"", ""insurance_385_030"", ""insurance_385_031"", ""insurance_385_032"", ""insurance_385_033"", ""insurance_385_034"", ""insurance_385_035"", ""insurance_385_036"", ""insurance_385_037"", ""insurance_385_038"", ""insurance_385_039"", ""insurance_385_040"", ""insurance_385_041"", ""insurance_385_042"", ""insurance_385_043"", ""insurance_385_044"", ""insurance_385_045"", ""insurance_385_046"", ""insurance_385_047"", ""insurance_385_048"", ""insurance_385_049"", ""insurance_385_050"", ""insurance_385_051"", ""insurance_385_052"", ""insurance_385_053"", ""insurance_385_054"", ""insurance_385_055"", ""insurance_385_056"", ""insurance_385_057"", ""insurance_385_058"", ""insurance_385_059"", ""insurance_385_060"", ""insurance_385_061"", ""insurance_385_062"", ""insurance_385_063"", ""insurance_385_064"", ""insurance_385_065""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Welcome to Rivertown Customer Care Service. How may I be of help to you?"", ""Good morning, How are you?"", ""I'm fine as well. How may I help you?"", ""I don't seem to remember my password."", ""You want to reset your password right?"", ""yep!"", ""Kindly provide your details for identification ma'am."", ""What details to be precise?"", ""Your first name?"", ""Judith."", ""Is it spelt as J.U.D.I.T?"", ""No, It is spelt as J.U.D.I.T.H."", ""Can I have your last name ma'am?"", ""Clarke."", ""Is it spelt as C.L.A.R.K.E?"", ""Yes please."", ""What's your date of birth ma'am?"", ""May Twenty Eight Nineteen Ninety Two."", ""Wow! It's a pleasure sharing the same date with you."", ""That's so nice."", ""Your Phone number?"", ""Eight Zero Two."", ""Eight Zero Two."", ""Nine Five One."", ""Nine Five One."", ""Four Eight Nine Zero."", ""Please reconfirm your phone number, Eight Zero Two Nine Five One Four Eight Nine Zero."", ""Yes that's right."", ""Your Social Security Number."", ""Nine Seven Two."", ""Nine Seven Two."", ""Five Four Six."", ""Five Four Six."", ""Zero Eight One."", ""The last two digits are incorrect ma'am. Please reconfirm."", ""I'm not with my glasses. Kindly give me few minutes to get my glasses."", ""Oh! That's fine ma'am."", ""the last three digits are Zero Seven Seven."", ""Just a minute ma'am. I'm with you."", ""Alright. Can I also change my insurance plan?"", ""Yes ma'am. I can help you with it but let me sort this out first."", ""Uh-huh."", ""The answer to your Security Question."", ""that's where the problem lies. I can't seem to remember my security question."", ""I can help you change your security question. We have a range of questions you can pick from."", ""whoa! Please kindly help me out with it."", ""Kindly pick the question you can easily remember ma'am."", ""I will write it somewhere."", ""Your mother's maiden name, your childhood best friend name, Your first pet name, your high school name, your favourite teacher's name."", ""My first pet name is Jayden. I will never forget him. He died a painful death."", ""I'm so sorry for your loss ma'am."", ""Thank you."", ""So your new security question is the name of your first pet and your security answer is Jayden right?"", ""Absolutely correct."", ""I'll need your functional email address ma'am."", ""judith smith at gmail dot com."", ""A password reset link will be sent to your mail. Please kindly click on the link to reset your password."", ""Thanks for the help."", ""You want me to help you change your insurance plan?"", ""Yes but not now. That will be very much later."", ""Is there any other thing you would love me to help you out with?"", ""That would be all for now."", ""Enjoy the rest of the day ma'am."", ""You too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
386,"{""dialogue_id"": ""386"", ""turns"": {""turn_id"": [""insurance_386_000"", ""insurance_386_001"", ""insurance_386_002"", ""insurance_386_003"", ""insurance_386_004"", ""insurance_386_005"", ""insurance_386_006"", ""insurance_386_007"", ""insurance_386_008"", ""insurance_386_009"", ""insurance_386_010"", ""insurance_386_011"", ""insurance_386_012"", ""insurance_386_013"", ""insurance_386_014"", ""insurance_386_015"", ""insurance_386_016"", ""insurance_386_017"", ""insurance_386_018"", ""insurance_386_019"", ""insurance_386_020"", ""insurance_386_021"", ""insurance_386_022"", ""insurance_386_023"", ""insurance_386_024"", ""insurance_386_025"", ""insurance_386_026"", ""insurance_386_027"", ""insurance_386_028"", ""insurance_386_029"", ""insurance_386_030"", ""insurance_386_031"", ""insurance_386_032"", ""insurance_386_033"", ""insurance_386_034"", ""insurance_386_035"", ""insurance_386_036"", ""insurance_386_037"", ""insurance_386_038"", ""insurance_386_039"", ""insurance_386_040"", ""insurance_386_041"", ""insurance_386_042"", ""insurance_386_043"", ""insurance_386_044"", ""insurance_386_045"", ""insurance_386_046"", ""insurance_386_047"", ""insurance_386_048"", ""insurance_386_049"", ""insurance_386_050"", ""insurance_386_051"", ""insurance_386_052"", ""insurance_386_053"", ""insurance_386_054"", ""insurance_386_055"", ""insurance_386_056"", ""insurance_386_057"", ""insurance_386_058"", ""insurance_386_059"", ""insurance_386_060"", ""insurance_386_061"", ""insurance_386_062"", ""insurance_386_063"", ""insurance_386_064"", ""insurance_386_065"", ""insurance_386_066"", ""insurance_386_067"", ""insurance_386_068"", ""insurance_386_069"", ""insurance_386_070"", ""insurance_386_071"", ""insurance_386_072"", ""insurance_386_073"", ""insurance_386_074"", ""insurance_386_075"", ""insurance_386_076"", ""insurance_386_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Thanks for calling Rivertown Insurance. How may I help you?"", ""I would love to cancel one of my insurance plans with your company."", ""I'll need some of your details for identification ma'am."", ""Which of my details do you need?"", ""What's your first and last name ma'am?"", ""Veronica Lowther."", ""What's your mobile phone number ma'am?"", ""Two Five Six."", ""Two Five Six."", ""Six One Zero."", ""Six One Zero."", ""Four Nine Zero Five."", ""Two Five Six Six One Zero Four Nine Zero Five. Is that right ma'am?"", ""huh. That's right."", ""Can I have the details of your birth date ma'am?"", ""I was born on April Two, Nineteen Seventy."", ""Can I have your social security number details ma'am?"", ""Four Two Three."", ""Four Two Three."", ""Zero Three Zero."", ""Zero Three Zero."", ""Two Zero Two."", ""Two Zero Two."", ""Kindly reconfirm the social security number again."", ""Four Two Three Zero Three Zero Two Zero Two. Is that right ma'am?"", ""Yes. That's correct."", ""Your Security Answer ma'am?"", ""I can't remember my security answer."", ""What's the name of your first pet?"", ""Billie."", ""That's incorrect ma'am."", ""it's Jason."", ""That's also incorrect ma'am."", ""I can't seem to remember. What do I do?"", ""I'll help you reset your security question ma'am."", ""Oh! That's so kind of you."", ""I'd ask you a few questions. Kindly pick the question you can easily remember or write out the question in a notebook."", ""kindly hold on, let me go get a pen and book."", ""Alright ma'am."", ""What are the questions?"", ""What's your mother's maiden name, the name of your high school, the name of your childhood best friend?"", ""My Mother's maiden name is Hobdy."", ""That's your new security question and answer ma'am."", ""Is there a way I can solve this without calling the helpline?"", ""Yes ma'am. We have a one stop app for all your needs ma'am."", ""How does it work?"", ""I'll help you with that as soon as we are done solving this issue. Can I have your policy number ma'am?"", ""Three One Seven."", ""Three One Seven."", ""Four Six Six Two Zero."", ""Three One Seven Four Six Six Two Zero right ma'am?"", ""Yes, That's right."", ""Which of your insurance plans do you want to cancel ma'am?"", ""I want to cancel my automobile insurance plan."", ""What plan type were you on ma'am?"", ""The complete automobile plan."", ""if I may ask, why do you want to cancel your automobile insurance plan?"", ""I recently ran out of job and I have a lot of bills to offset."", ""Oh! I'm so sorry ma'am."", ""That's not all. My husband lost his job as well and he's earning a meagre salary."", ""That must have been a lot for you to handle. I'm so sorry ma'am. How are you holding up ma'am?"", ""I've been doing some menial jobs and I work three shifts, I had to sell my car to offset some of the bills."", ""Once again I'm sorry ma'am."", ""So how do I go about cancelling my insurance plan?"", ""We'll remove that plan on your list of insurance and also remove it from your bills ma'am."", ""Thanks so much. You said I can do anything on the mobile app right?"", ""Yes you can ma."", ""How will I go about it?"", ""You need to dowload the app on IOS store and sign up for it ma'am."", ""What's the name of the app?"", ""It's called Rivertown app."", ""yep! I just saw on my IOS store. I'll download it later."", ""Is there any other thing you would love me to help you with?"", ""That would be all for now. Thanks for your time."", ""Thank you for choosing Rivertown Insurance ma'am."", ""Thanks for your understanding and help."", ""Do have a lovely day ma'am. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
387,"{""dialogue_id"": ""387"", ""turns"": {""turn_id"": [""insurance_387_000"", ""insurance_387_001"", ""insurance_387_002"", ""insurance_387_003"", ""insurance_387_004"", ""insurance_387_005"", ""insurance_387_006"", ""insurance_387_007"", ""insurance_387_008"", ""insurance_387_009"", ""insurance_387_010"", ""insurance_387_011"", ""insurance_387_012"", ""insurance_387_013"", ""insurance_387_014"", ""insurance_387_015"", ""insurance_387_016"", ""insurance_387_017"", ""insurance_387_018"", ""insurance_387_019"", ""insurance_387_020"", ""insurance_387_021"", ""insurance_387_022"", ""insurance_387_023"", ""insurance_387_024"", ""insurance_387_025"", ""insurance_387_026"", ""insurance_387_027"", ""insurance_387_028"", ""insurance_387_029"", ""insurance_387_030"", ""insurance_387_031"", ""insurance_387_032"", ""insurance_387_033"", ""insurance_387_034"", ""insurance_387_035"", ""insurance_387_036"", ""insurance_387_037"", ""insurance_387_038"", ""insurance_387_039"", ""insurance_387_040"", ""insurance_387_041"", ""insurance_387_042"", ""insurance_387_043"", ""insurance_387_044"", ""insurance_387_045"", ""insurance_387_046"", ""insurance_387_047"", ""insurance_387_048"", ""insurance_387_049"", ""insurance_387_050"", ""insurance_387_051"", ""insurance_387_052"", ""insurance_387_053"", ""insurance_387_054"", ""insurance_387_055"", ""insurance_387_056"", ""insurance_387_057"", ""insurance_387_058"", ""insurance_387_059"", ""insurance_387_060"", ""insurance_387_061"", ""insurance_387_062"", ""insurance_387_063"", ""insurance_387_064"", ""insurance_387_065"", ""insurance_387_066"", ""insurance_387_067"", ""insurance_387_068""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?"", ""Good morning. How are you?"", ""I'm fine sir and you?"", ""I'm fine as well."", ""How may I help you sir?"", ""I was reading through your insurance types and I stumbled on pet insurance."", ""#em, yes sir, We have insurance plans for pets."", ""I hope your rates are quite affordable though."", ""Sure sir. We offer the best rates in town. I'm certain you'll enjoy our services."", ""[Laughter] how sure are you?"", ""I'm certain about our services and rates sir."", ""Well then, let's see. How does it work?"", ""We have two plan types for pet insurance sir."", ""I have three lovely dogs and two cats. #em, do I have to insure each one of them or the cost of the insurance covers all my pets?"", ""Yes sir, All of your pets gets insured depending on the type of plan you pick."", ""uh-huh. How do I go about it?"", ""I'll need to take your details sir."", ""#em, what details to be precise?"", ""What's your first and last name sir?"", ""My name is Brian Canon."", ""#em, Is it spelt as B.R.Y.A.N sir?"", ""No, it is spelt as B.R.I.A.N. My email address is brianhog at gmail dot com."", ""What's your phone number sir?"", ""My phone number is Five Eight Two."", ""Five Eight Two."", ""Seven Seven Seven."", ""Seven Seven Seven."", ""Three One Nine seven."", ""Your phone number is Five Eight Two Seven Seven Seven Three One Nine seven. Is that right sir?"", ""Yes that's right."", ""What's your date of birth sir?"", ""August the Ninth, Nineteen Seventy Six."", ""August Ninth, Nineteen Seventy Six. Just a minute sir."", ""Alright."", ""What's your Social Security Number sir?"", ""Two Seven Two Six."", ""Two Seven Two Six."", ""Eight One Nine seven Two."", ""Just a moment sir. Please kindly confirm the last three digits sir."", ""#em, sorry, the last seven digits are Two Nine Three Three. I mistook it for my wife's security number."", ""Confirmed sir."", ""what other information do you need?"", ""What's the answer to your security question sir?"", ""My mother's maiden name is Clarke."", ""#em, just a minute sir."", ""Alright. take your time."", ""Confimed sir. We have two pet plan types."", ""which is the best plan for my pets?"", ""We have the Petcare Basic plan which costs five hundred dollars per year."", ""Lovely!"", ""We also have the Petcare Preferred plan which costs one thousand dollars per year."", ""#em, I would love to go for the Petcare preferred plan due to the number of my pets."", ""what is the pet type sir?"", ""Three dogs and two cats."", ""What is the pet breed sir?"", ""Three bull dogs and One caucasian dog with two cats."", ""What are their weight size sir?"", ""#em. My bull dogs weigh ninety pounds each, my caucasian dog weighs forty pounds while my two cats weigh thirty-five pounds each."", ""#em, How do you manage to keep them healthy."", ""I feed them well and take them to a veteniary doctor once in twice in a month."", ""That's quite commendable sir."", ""You have my credit card details right?"", ""Yes sir."", ""oh! Okay. Kindly deduct the insurance fee for my pets from my credit card."", ""Do you need help with any other thing sir?"", ""#em, nothing for now."", ""Thanks for choosing Rivertown Insurance mister Brian. Do have a lovely day sir."", ""Thank you. Bye!"", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
388,"{""dialogue_id"": ""388"", ""turns"": {""turn_id"": [""insurance_388_000"", ""insurance_388_001"", ""insurance_388_002"", ""insurance_388_003"", ""insurance_388_004"", ""insurance_388_005"", ""insurance_388_006"", ""insurance_388_007"", ""insurance_388_008"", ""insurance_388_009"", ""insurance_388_010"", ""insurance_388_011"", ""insurance_388_012"", ""insurance_388_013"", ""insurance_388_014"", ""insurance_388_015"", ""insurance_388_016"", ""insurance_388_017"", ""insurance_388_018"", ""insurance_388_019"", ""insurance_388_020"", ""insurance_388_021"", ""insurance_388_022"", ""insurance_388_023"", ""insurance_388_024"", ""insurance_388_025"", ""insurance_388_026"", ""insurance_388_027"", ""insurance_388_028"", ""insurance_388_029"", ""insurance_388_030"", ""insurance_388_031"", ""insurance_388_032"", ""insurance_388_033"", ""insurance_388_034"", ""insurance_388_035"", ""insurance_388_036"", ""insurance_388_037"", ""insurance_388_038"", ""insurance_388_039"", ""insurance_388_040"", ""insurance_388_041"", ""insurance_388_042"", ""insurance_388_043"", ""insurance_388_044"", ""insurance_388_045"", ""insurance_388_046"", ""insurance_388_047"", ""insurance_388_048"", ""insurance_388_049"", ""insurance_388_050"", ""insurance_388_051"", ""insurance_388_052"", ""insurance_388_053"", ""insurance_388_054"", ""insurance_388_055"", ""insurance_388_056"", ""insurance_388_057"", ""insurance_388_058"", ""insurance_388_059"", ""insurance_388_060"", ""insurance_388_061"", ""insurance_388_062"", ""insurance_388_063"", ""insurance_388_064"", ""insurance_388_065"", ""insurance_388_066"", ""insurance_388_067"", ""insurance_388_068"", ""insurance_388_069"", ""insurance_388_070"", ""insurance_388_071"", ""insurance_388_072"", ""insurance_388_073"", ""insurance_388_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Harald Almaraz."", ""Okay, Harald as your first name and Almaraz as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's one one one six."", ""One one one six."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""You said one one one six four four four three right?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said one one one six four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is September sixth, nineteen eighty one."", ""September sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know the plan you enrolled in and the one you want to change too?"", ""Please before that can you please tell me the different the between the tiers of the life insurance plan?"", ""The different implies in the name given to it sir."", ""Okay now I understand."", ""Okay, kindly provide me with the plan and plan type."", ""Okay, I enrolled in life insurance and the plan type is term life insurance."", ""Okay. What plan did you want to change too?"", ""I want to migrate to Whole Life Insurance."", ""uh do you the price tag for that plan?"", ""No."", ""The Whole Life Insurance is one thousand eight hundred dollars per year."", ""Okay please go on with the plan change."", ""Can I go on with the plan change?"", ""Yep."", ""Okay done. Your plan is now changed."", ""thanks."", ""Is there anything else I can help you with?"", ""well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them."", ""Yes, we do. Would you like to know the types of pet insurance plans we offer?"", ""Sure. Go on please. I can't wait to get Cassie insured."", ""Cassie?"", ""Oh! That's my dog's name. Please go on."", ""Okay. So we offer two types of pet insurance."", ""Okay."", ""We have the Petcare Basic which costs five hundred dollar per year."", ""Okay."", ""The other one is Petcare Preferred which cost one thousand dollars per year."", ""Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others."", ""please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir."", ""Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me."", ""Duly noted sir. Thank you so much sir. Is there anything else I can help you with?"", ""one last thing please."", ""okay."", ""I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?"", ""Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience."", ""Alright. But I hope these extra charges of your won't be a burden."", ""It definitely won't be a burden sir. We will make sure it's as low as possible."", ""Alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us sir."", ""Thank you too."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
389,"{""dialogue_id"": ""389"", ""turns"": {""turn_id"": [""insurance_389_000"", ""insurance_389_001"", ""insurance_389_002"", ""insurance_389_003"", ""insurance_389_004"", ""insurance_389_005"", ""insurance_389_006"", ""insurance_389_007"", ""insurance_389_008"", ""insurance_389_009"", ""insurance_389_010"", ""insurance_389_011"", ""insurance_389_012"", ""insurance_389_013"", ""insurance_389_014"", ""insurance_389_015"", ""insurance_389_016"", ""insurance_389_017"", ""insurance_389_018"", ""insurance_389_019"", ""insurance_389_020"", ""insurance_389_021"", ""insurance_389_022"", ""insurance_389_023"", ""insurance_389_024"", ""insurance_389_025"", ""insurance_389_026"", ""insurance_389_027"", ""insurance_389_028"", ""insurance_389_029"", ""insurance_389_030"", ""insurance_389_031"", ""insurance_389_032"", ""insurance_389_033"", ""insurance_389_034"", ""insurance_389_035"", ""insurance_389_036"", ""insurance_389_037"", ""insurance_389_038"", ""insurance_389_039"", ""insurance_389_040"", ""insurance_389_041"", ""insurance_389_042"", ""insurance_389_043"", ""insurance_389_044"", ""insurance_389_045"", ""insurance_389_046"", ""insurance_389_047"", ""insurance_389_048"", ""insurance_389_049"", ""insurance_389_050"", ""insurance_389_051"", ""insurance_389_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How can I help you?"", ""Hi it's a whole of stress looking for a nearby insurance agent, can you help me out?"", ""Sure thing. I can help you with that."", ""Oh really, thanks."", ""Alright, can I have your zip code."", ""Yeah, just a second please."", ""Sure, go ahead sir."", ""#Uh, it's one five nine."", ""One five nine."", ""Six two."", ""Six two."", ""Yes, that's correct."", ""Okay, one five nine six two, right?"", ""Yes."", ""Which contact method will you prefer?"", ""#Um, contact method?"", ""Yes sir, it's either by phone or email."", ""Oh, phone will be preferable."", ""That's good sir."", ""Yeah."", ""May I have your phone number?"", ""Okay, three two."", ""Three two."", ""Two two."", ""Two two."", ""Zero eight."", ""Zero eight."", ""Five nine."", ""Five nine."", ""Yes, that's it."", ""Please hang on, I want to confirm the number. Three two two two."", """", ""Zero eight five nine."", ""Yeah."", ""Alright, done."", ""Thank you."", ""Thank you for the info, sir."", ""#Uh, it's nothing."", ""Is there anything else, I can help you with?"", ""#Um..."", ""Anything?"", ""I think that's all, thanks for your help!"", ""You are welcome.And one last thing, after this call ends there will be a request for rating my service. Pleas press a number from one to five to rate your satisfaction."", ""Okay, I'll be glad to do that."", ""That's great."", ""You really did a good job here."", ""Thanks for the compliment sir."", ""[Laughter], I'll rate your service."", ""That's good sir, thank you."", ""Yeah, have a nice day."", ""And you too, sir."", ""Thank you, bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
390,"{""dialogue_id"": ""390"", ""turns"": {""turn_id"": [""insurance_390_000"", ""insurance_390_001"", ""insurance_390_002"", ""insurance_390_003"", ""insurance_390_004"", ""insurance_390_005"", ""insurance_390_006"", ""insurance_390_007"", ""insurance_390_008"", ""insurance_390_009"", ""insurance_390_010"", ""insurance_390_011"", ""insurance_390_012"", ""insurance_390_013"", ""insurance_390_014"", ""insurance_390_015"", ""insurance_390_016"", ""insurance_390_017"", ""insurance_390_018"", ""insurance_390_019"", ""insurance_390_020"", ""insurance_390_021"", ""insurance_390_022"", ""insurance_390_023"", ""insurance_390_024"", ""insurance_390_025"", ""insurance_390_026"", ""insurance_390_027"", ""insurance_390_028"", ""insurance_390_029"", ""insurance_390_030"", ""insurance_390_031"", ""insurance_390_032"", ""insurance_390_033"", ""insurance_390_034"", ""insurance_390_035"", ""insurance_390_036"", ""insurance_390_037"", ""insurance_390_038"", ""insurance_390_039"", ""insurance_390_040"", ""insurance_390_041"", ""insurance_390_042"", ""insurance_390_043"", ""insurance_390_044"", ""insurance_390_045"", ""insurance_390_046"", ""insurance_390_047"", ""insurance_390_048"", ""insurance_390_049"", ""insurance_390_050"", ""insurance_390_051"", ""insurance_390_052"", ""insurance_390_053"", ""insurance_390_054"", ""insurance_390_055"", ""insurance_390_056"", ""insurance_390_057"", ""insurance_390_058"", ""insurance_390_059"", ""insurance_390_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good Morning, and thank you for calling Rivertown Insurance how can I help you today?"", ""Hey yeah, I have to call and report an accident."", ""Okay sir, I can help you with that. Can I get your name please."", ""I just want to uh, report this I didn't get cited the other fella did, but I want to make sure you know you guys knew I wasn't the one cited by the police."", ""That's fine sir, I just need to get your name so we can get to your account and open a case file."", ""Oh yeah, well okay, it's Bill Johnson."", ""Okay mister Johnson..."", ""I can't believe he pulled right out in front of me, who does that? It's these young kids playing on their phones, cell phones are terrible."", ""mister Johnson, I'm going to need to get some information from you regarding the accident okay."", ""Yeah that's okay."", ""Did you happen to get the name of the other driver?"", ""No, the police, uh, the police said I could come pick up the police report tomorrow, but I wanted to call you guys right away."", ""That's fine, once you get the police report you can call us back mister Johnson, I will give some information to help with that at the end of our call."", ""Oh okay. "", ""Okay mister Johnson, did you get the make and model of the other car?"", ""Uh, it was uh, you know one of those new cars that don't take no gas."", ""Okay an electric car?"", ""Yeah, you know the one that spaceman made."", ""The spaceman? "", ""Yeah that fella that shoots them rockets off all over the place."", ""You mean Elon Musk?"", ""Yeah that's him, it was one of his cars."", ""Okay a Tesla?"", ""Yeah me and that fella were talking about it while we waited for the police to show up. Let me tell you those cars are junk my old truck sure gave it a good smack."", ""Okay mister Johnson, about what time of day did the accident occur?"", ""Um, I would say it had to be about a half hour or so ago, I don't go that far from home anymore and I was pretty upset about hitting that fella so I just came home and called you."", ""I can understand how upsetting that had to be for you. mister Johnson were there any injuries at the accident?"", ""No there wasn't none, the car got pretty wrinkled up, but them things gots tons of air bags in them."", ""Okay that's great to hear. Now mister Johnson do you have an address where the accident occured?"", ""Uh, no it wasn't at a place, it was at a corner. The corner of Belmont and Liberty. "", ""That's fine, Belmont and Liberty are those streets or avenues?"", ""Uh, streets I think."", ""Okay that's fine. And do you have a town or city that it happened in?"", ""Uh, yeah but Liberty is a township and I don't know if that's part of Youngstown or Girard."", ""That's fine, we will just put Youngstown. Now mister Johnson, you said the police were called?"", ""Yeah, I had that fella call the police cuz my old truck really did a bang up job to his car."", ""Ok, what police department responded to the call?"", ""Uh, it it was Girard."", ""Ok great. Now in your own words can you explain to me what happened?"", ""Yeah, like I said I was driving down the road and I had the green light and that young fella just pulled his car right out in front of me. I hit him, but the police didn't cite me, I didn't get no ticket, they gave him a ticket."", ""That's good mister Johnson, can you tell me about the damage to your vehicle?"", ""Um, I didn't get much more than a scratch on my bumper. So I guess there wasn't no damage to my old truck."", ""Okay, that's good. And damage to the other vehicle?"", ""Um, well I hit his front driver side part, up by the front of his door."", ""Okay that's great, your doing fine mister Johnson."", ""Okay."", ""Now mister Johnson is there anything else you would like to add to this report?"", ""Yeah, the police said I could come get the police report tomorrow, tomorrow in the morning they said. They said that the fella's information, his name and stuff would be on the report."", ""Okay, that's great. Now mister Johnson do you have a pen handy I'm going to give you a case number and my name so when you call back in you can give them this number and it will put you in touch with the right person."", ""Oh, okay, hold on a second let me get uh, let me get a pen or something to write with."", ""Okay, just let me know when your ready."", ""Okay, I got a pen I'm ready."", ""Okay the case number is six one seven three nine four two and my name is Tamara my badge number is one three four zero nine."", ""Okay so when I get the uh, the uh, police report I call you back and will I talk to you?"", ""No sir, I can't guarantee that you will talk to me, however anyone who answers can help you, just make sure you give them that case number and they will be able to pull it up the file."", ""Oh okay I can do that."", ""Okay mister Johnson, is there anything else I can help you with today?"", ""Uh, no not that I can think of."", ""Okay well you have a good day and thank you for using Rivertown Insurance."", ""Okay thank you. Bye"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
391,"{""dialogue_id"": ""391"", ""turns"": {""turn_id"": [""insurance_391_000"", ""insurance_391_001"", ""insurance_391_002"", ""insurance_391_003"", ""insurance_391_004"", ""insurance_391_005"", ""insurance_391_006"", ""insurance_391_007"", ""insurance_391_008"", ""insurance_391_009"", ""insurance_391_010"", ""insurance_391_011"", ""insurance_391_012"", ""insurance_391_013"", ""insurance_391_014"", ""insurance_391_015"", ""insurance_391_016"", ""insurance_391_017"", ""insurance_391_018"", ""insurance_391_019"", ""insurance_391_020"", ""insurance_391_021"", ""insurance_391_022"", ""insurance_391_023"", ""insurance_391_024"", ""insurance_391_025"", ""insurance_391_026"", ""insurance_391_027"", ""insurance_391_028"", ""insurance_391_029"", ""insurance_391_030"", ""insurance_391_031"", ""insurance_391_032"", ""insurance_391_033"", ""insurance_391_034"", ""insurance_391_035"", ""insurance_391_036"", ""insurance_391_037"", ""insurance_391_038"", ""insurance_391_039"", ""insurance_391_040"", ""insurance_391_041"", ""insurance_391_042"", ""insurance_391_043"", ""insurance_391_044"", ""insurance_391_045"", ""insurance_391_046"", ""insurance_391_047"", ""insurance_391_048"", ""insurance_391_049"", ""insurance_391_050"", ""insurance_391_051"", ""insurance_391_052"", ""insurance_391_053"", ""insurance_391_054"", ""insurance_391_055"", ""insurance_391_056"", ""insurance_391_057"", ""insurance_391_058"", ""insurance_391_059"", ""insurance_391_060"", ""insurance_391_061"", ""insurance_391_062"", ""insurance_391_063"", ""insurance_391_064"", ""insurance_391_065"", ""insurance_391_066"", ""insurance_391_067"", ""insurance_391_068"", ""insurance_391_069"", ""insurance_391_070"", ""insurance_391_071"", ""insurance_391_072"", ""insurance_391_073"", ""insurance_391_074"", ""insurance_391_075"", ""insurance_391_076"", ""insurance_391_077"", ""insurance_391_078"", ""insurance_391_079"", ""insurance_391_080"", ""insurance_391_081"", ""insurance_391_082"", ""insurance_391_083"", ""insurance_391_084"", ""insurance_391_085"", ""insurance_391_086"", ""insurance_391_087"", ""insurance_391_088"", ""insurance_391_089"", ""insurance_391_090"", ""insurance_391_091"", ""insurance_391_092"", ""insurance_391_093"", ""insurance_391_094"", ""insurance_391_095"", ""insurance_391_096"", ""insurance_391_097"", ""insurance_391_098"", ""insurance_391_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it."", ""Okay. I can help you with that."", ""Oh! Alright."", ""May I have your first name please?"", ""My name is Drew Collins."", ""Oh! Okay. Drew as your first name and Collins as your last name. Is that correct?"", ""Yes, that's right."", ""Alright, hold on while I input that into the system."", ""Sure."", ""Kindly provide your phone number please."", ""My phone number is one six one."", ""One six one."", ""Four four one."", ""Four four one."", ""Three three six four."", ""Three three six four."", ""Yep, that's right."", ""Okay. One six one four four one three three six four. Is that correct?"", ""Yes, that's correct."", ""May I have your social security number please?"", ""Well, just a moment please."", ""Sure, take your time."", ""got it. My social security number is nine nine eight."", ""Nine nine eight."", ""Four six eight."", ""Four six eight."", ""Three three six."", ""Three three six."", ""Yep, that right."", ""Okay. Nine nine eight four six right three three six. Is that correct?"", ""Did you just say three three six as the last three numbers? Was that what i said?"", ""Yes sir. Those were the last three numbers you mentioned."", ""sorry about that. It's actually three six six not three three six."", ""Oh! Okay. The last three numbers are three six six right?"", ""Yes, that's right."", ""Alright. I'm going to read the number to you once again. Please listen carefully sir."", ""Please go on."", ""Nine nine eight four six right three six six. Is that correct?"", ""Yes, that correct."", ""Okay. Now you'll need to give an answer your security question."", ""Security question? All these information just because I want to change my address. This is taking too long. Why can't you just go ahead and check that in your system. Why must I be going through all these screening?"", ""We are so sorry about that sir, Well, we just need the verification process to be complete. Be rest assured that we have your best interest at heart."", ""My best interest? Are you insinuating that I might not be the owner of the account I claim to own?"", ""Not at all sir. It's just part of every verification process. We'll be done before you know it. Please bear with us."", ""Well, just go on."", ""Alright sir. Please proceed by giving an answer to your security question."", ""My security question is my mother's maiden name."", ""Okay sir. Please what's the answer to that?"", ""My mother's maiden name is Dwight."", ""Please hold on while I confirm your answer."", ""Sure."", ""Perfect. That's correct sir."", ""Of course it is."", ""In order to proceed with the change of your address, I'll need to confirm your old address sir."", ""no problem."", ""May I know your old address?"", ""Sure, my old address is six fifty Brooklyn Avenue, San Carlos, California."", ""six fifty Brooklyn Avenue, San Carlos, California. Is that correct?"", ""Yes, that's right."", ""Please hold on while I verify this."", ""Alright."", ""Your old address is confirmed."", ""Okay."", ""Kindly provide your new address."", ""My new address is Number Three Seven Four One, Zappia Drive, Kentucky."", ""Number Two Seven Four One, Zappia Drive, Kentucky. Is that correct?"", ""it's actually Three Seven not two seven. Please change that."", ""Alright. six twenty Brooklyn Avenue, San Diego, California. Is that correct?"", ""Yep, that's correct. I definitely need to remember that. The numbers can be so confusing."", ""No worries sir. I'm sure you'll get used to it."", ""Yes, I will. Please what else do you need?"", ""just a moment please."", """", ""Okay. Done. Your address has been updated sir."", ""Okay. So how long does it take before the update reflects?"", ""It's effective immediately sir."", ""Oh! That's great."", ""Is there anything else I can help you with?"", ""Well, I'd like to know if I can change my address on the website."", ""Sure, you can."", ""Please how do I do that?"", ""It's very easy. After logging in, you look for the profile icon."", ""O-okay. I'll click on the profile icon?"", ""Yes, that's right."", ""Please go on."", ""After clicking on that, you then click on the personal information which is directly below security icon."", ""Okay. I'll click on personal information icon. Got it. What next?"", ""Then you'll see the change address icon."", ""Change address icon. Is that correct?"", ""Yes, it is. Then you can just go ahead and input your new address and that will be all."", ""Okay. I think I've got that."", ""Alright sir. Is there anything else I can help you with?"", ""Well, I don't think there is."", ""Okay. Thank you for contacting us."", ""Thank you too. I'm really pleased with you even though your verification questions almost made me angry."", ""We are so sorry about that sir."", ""it's okay. I know it's protocol."", ""Thanks for understanding. Have a nice day!"", ""Thank you. You too!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
392,"{""dialogue_id"": ""392"", ""turns"": {""turn_id"": [""insurance_392_000"", ""insurance_392_001"", ""insurance_392_002"", ""insurance_392_003"", ""insurance_392_004"", ""insurance_392_005"", ""insurance_392_006"", ""insurance_392_007"", ""insurance_392_008"", ""insurance_392_009"", ""insurance_392_010"", ""insurance_392_011"", ""insurance_392_012"", ""insurance_392_013"", ""insurance_392_014"", ""insurance_392_015"", ""insurance_392_016"", ""insurance_392_017"", ""insurance_392_018"", ""insurance_392_019"", ""insurance_392_020"", ""insurance_392_021"", ""insurance_392_022"", ""insurance_392_023"", ""insurance_392_024"", ""insurance_392_025"", ""insurance_392_026"", ""insurance_392_027"", ""insurance_392_028"", ""insurance_392_029"", ""insurance_392_030"", ""insurance_392_031"", ""insurance_392_032"", ""insurance_392_033"", ""insurance_392_034"", ""insurance_392_035"", ""insurance_392_036"", ""insurance_392_037"", ""insurance_392_038"", ""insurance_392_039"", ""insurance_392_040"", ""insurance_392_041"", ""insurance_392_042"", ""insurance_392_043"", ""insurance_392_044"", ""insurance_392_045"", ""insurance_392_046"", ""insurance_392_047"", ""insurance_392_048"", ""insurance_392_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Jody Savarese."", ""Okay, Jody as your first name and Savarese as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be five digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is twenty five of October, nineteen sixty five."", ""twenty five of October, nineteen sixty five right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""okay."", ""Alright. May I know if this cancellation will be temporary or permanent?"", ""I want a temporary cancellation. I cannot handle the current billing of my account at the moment but will surely get back to you when I'm ready."", ""Okay. Before I proceed with a temporary cancellation, may I know if you have suggestions on how we can serve you better?"", ""Well, I have no problem with the automatic billings, I just can't handle it at the moment. But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent."", ""We're very sorry for the inconveniences. We will surely look into that."", ""Please do."", ""Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions."", ""I'll do that."", ""Okay. Please hang on while I proceed with the temporary cancellation sir."", ""Okay."", ""I'll proceed to cancel your billings temporarily on the system. Do you confirm cancellation?"", ""Yes please, you can proceed."", ""Alright."", ""Yep."", ""Okay done. Your plan is now cancelled."", ""thanks."", ""Thanks for contacting us."", ""Thaks for the help."", ""Yeah. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
393,"{""dialogue_id"": ""393"", ""turns"": {""turn_id"": [""insurance_393_000"", ""insurance_393_001"", ""insurance_393_002"", ""insurance_393_003"", ""insurance_393_004"", ""insurance_393_005"", ""insurance_393_006"", ""insurance_393_007"", ""insurance_393_008"", ""insurance_393_009"", ""insurance_393_010"", ""insurance_393_011"", ""insurance_393_012"", ""insurance_393_013"", ""insurance_393_014"", ""insurance_393_015"", ""insurance_393_016"", ""insurance_393_017"", ""insurance_393_018"", ""insurance_393_019"", ""insurance_393_020"", ""insurance_393_021"", ""insurance_393_022"", ""insurance_393_023"", ""insurance_393_024"", ""insurance_393_025"", ""insurance_393_026"", ""insurance_393_027"", ""insurance_393_028"", ""insurance_393_029"", ""insurance_393_030"", ""insurance_393_031"", ""insurance_393_032"", ""insurance_393_033"", ""insurance_393_034"", ""insurance_393_035"", ""insurance_393_036"", ""insurance_393_037"", ""insurance_393_038"", ""insurance_393_039"", ""insurance_393_040"", ""insurance_393_041"", ""insurance_393_042"", ""insurance_393_043"", ""insurance_393_044"", ""insurance_393_045"", ""insurance_393_046"", ""insurance_393_047"", ""insurance_393_048"", ""insurance_393_049"", ""insurance_393_050"", ""insurance_393_051"", ""insurance_393_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello welcome to Rivertown customers service my name is Angela how may I help you?"", ""My name is Clement."", ""Okay mister Clement, how may I help you?"", ""I will like to change my password."", ""Okay Sir. mister Charles if I get you well you will like to reset your password?"", ""Not Charles. Clement."", ""Oh sorry sir mister Clement you want to change your password?"", ""#Hm yes."", ""Okay sir. Do you have your account policy number?"", ""#Uh is it the nine digit sent during registration?"", ""Yes it is."", ""Okay. I have it."", ""Let me have it."", ""One four."", ""One four."", ""Three one."", ""Three nine."", ""No, three one."", ""Oh sorry three one."", ""Two two."", ""Two two."", ""Nine zero four."", ""Nine zero four."", ""That is all."", ""Okay. One four three one two two nine zero four."", ""Yes."", ""Okay. Can I have the answer to your security question?"", ""What is the security question?"", ""What is the name of your first pet?"", ""Warrior."", ""Okay. Do you have the number or the Email linked to your account?"", ""#Um I am not sure."", ""Please confirm before I send you a link to reset your password."", ""Okay I have the Email."", ""Can you provide it to know if it is the same with the one I have here."", ""You have it with you already. Can you just reset it?"", ""Sorry sir. I need to verify this in order to secure your account."", ""#Hm Okay. Clement two four at gmail dot com."", ""Okay sir. #Hm should I reset it for you or I should send a link for you to do that?"", ""Help me with it."", ""You will have to respond to a pop up message for you to input your password."", ""Okay."", ""The message has been sent."", ""Okay. Have seen it and I just created a new password."", ""Okay Sir. mister Clement I am sorry if have stressed you in any way. I had to do this to secure your account."", ""I understand no problem."", ""Is that all you want me to do?"", ""#Uh yes for now."", ""Okay sir. Thanks and have a nice day."", ""Okay mister "", ""Angela Sir."", ""mister Angela bye will contact if I need something else."", ""Okay Sir. No problem. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
394,"{""dialogue_id"": ""394"", ""turns"": {""turn_id"": [""insurance_394_000"", ""insurance_394_001"", ""insurance_394_002"", ""insurance_394_003"", ""insurance_394_004"", ""insurance_394_005"", ""insurance_394_006"", ""insurance_394_007"", ""insurance_394_008"", ""insurance_394_009"", ""insurance_394_010"", ""insurance_394_011"", ""insurance_394_012"", ""insurance_394_013"", ""insurance_394_014"", ""insurance_394_015"", ""insurance_394_016"", ""insurance_394_017"", ""insurance_394_018"", ""insurance_394_019"", ""insurance_394_020"", ""insurance_394_021"", ""insurance_394_022"", ""insurance_394_023"", ""insurance_394_024"", ""insurance_394_025"", ""insurance_394_026"", ""insurance_394_027"", ""insurance_394_028"", ""insurance_394_029"", ""insurance_394_030"", ""insurance_394_031"", ""insurance_394_032"", ""insurance_394_033"", ""insurance_394_034"", ""insurance_394_035"", ""insurance_394_036"", ""insurance_394_037"", ""insurance_394_038"", ""insurance_394_039"", ""insurance_394_040"", ""insurance_394_041"", ""insurance_394_042"", ""insurance_394_043"", ""insurance_394_044"", ""insurance_394_045"", ""insurance_394_046"", ""insurance_394_047"", ""insurance_394_048"", ""insurance_394_049"", ""insurance_394_050"", ""insurance_394_051"", ""insurance_394_052"", ""insurance_394_053"", ""insurance_394_054"", ""insurance_394_055"", ""insurance_394_056"", ""insurance_394_057"", ""insurance_394_058"", ""insurance_394_059"", ""insurance_394_060"", ""insurance_394_061"", ""insurance_394_062"", ""insurance_394_063"", ""insurance_394_064"", ""insurance_394_065"", ""insurance_394_066"", ""insurance_394_067"", ""insurance_394_068"", ""insurance_394_069"", ""insurance_394_070"", ""insurance_394_071"", ""insurance_394_072"", ""insurance_394_073"", ""insurance_394_074"", ""insurance_394_075"", ""insurance_394_076"", ""insurance_394_077"", ""insurance_394_078"", ""insurance_394_079"", ""insurance_394_080"", ""insurance_394_081"", ""insurance_394_082"", ""insurance_394_083"", ""insurance_394_084"", ""insurance_394_085"", ""insurance_394_086"", ""insurance_394_087"", ""insurance_394_088"", ""insurance_394_089"", ""insurance_394_090"", ""insurance_394_091"", ""insurance_394_092"", ""insurance_394_093"", ""insurance_394_094"", ""insurance_394_095"", ""insurance_394_096"", ""insurance_394_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it."", ""Alright. I can help you with that. May I have your first name and your last name sir?"", ""My name is John Gregory."", ""Okay sir. John as the first name and Gregory as the last name. Is that correct sir?"", ""Yes, that's right."", ""Okay. I'll also need your birth date and your customer number."", ""#Uh, sorry? My birthday? My birthday isn't today."", ""(laughter), your date of birth not your birthday sir."", ""Oh! I thought you were asking me to celebrate my birthday."", ""(Laughter)."", ""Okay. My date of birth is September sixth, nineteen ninty four."", ""September sixth, nineteen ninty four. Is that correct?"", ""Yep, that's it."", ""May I have your customer number please?"", ""My customer number is just a moment please."", ""Take your time."", ""Okay. Got it. My customer number is one one one one."", ""one one one one."", ""five five four one."", ""five five four one."", ""Yes, that's right."", ""Alright. Please hold on."", ""Okay."", ""Okay. To be able to cancel your plan, I'll need to have your policy number."", ""Policy number? What's that?"", ""Your policy number is the string of numbers below your profile picture."", ""Oh! I think I wrote that somewhere. Just a moment please."", ""Sure. Take your time."", ""Okay. Got it. It's one one one one."", ""One one one one."", ""five five four four."", ""five five four four."", ""Yep, that's right."", ""one one one one five five four four. Is that correct?"", ""Oh! it's actually five five five four. The last four digits are five five five four."", ""Okay. One one one one five five five four. Is that right?"", ""Yes, that's right."", ""Hold on while I check the system please."", ""mhm."", ""Gotcha, to cancel your plan, I'll need to confirm the plan which you are currently enrolled in."", ""I'm currently on Homeowner plan."", ""Alright. May I ask which of the homeowner plans you are currently on?"", ""I thought these things should be on your system. Why are you asking me what plan I'm on when you can just check your system."", ""Sorry for the inconvenience sir. Actually I have them on the system but I just need confirmation."", ""that's homeowner preferred plan which is currently one thousand six hundred dollars per year."", ""Okay. That's right."", ""Yes, of course."", ""Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?"", ""Oh it's I actually still have plans to still enroll but on a lesser plan."", ""okay. May I know if the cost of the current plan have caused you any inconvenience?"", ""Jeez, can we just go ahead and cancel it? I don't really have time to start explaining that to you."", ""Kindly hold on while I try to confirm on the system."", ""Yeah sure."", ""I'll proceed with the cancellation of your plan. Do you confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""Alright. Please hold on while I proceed with the cancellation."", ""Yeah sure."", ""Okay done. Your plan is now cancelled. May I ask if you plan to enroll in a lesser plan immediately?"", ""Actually, not really, not now."", ""Alright sir. May I ask if there is anything else I can help you with?"", ""I actually wanted to ask you if I could cancel the plan on the website myself instead of having to make a call in case of next time."", ""Of course sir. I can help you with that."", ""Okay. I'd love that."", ""Good. I'll explain that shortly."", ""Hold on while I get something I can write on."", ""Sure. Take your time."", ""Okay. I've got that. Please go on."", ""Alright sir. In order to cancel a plan, you'll need to click on the profile icon after logging into the website."", ""I'll click on profile after logging in?"", ""Yes, that's right."", ""Okay. What next?"", ""After clicking on your profile, you'll look for the Plan types icon."", ""I'll click on the Plan types icon. Alright, go on."", ""Then you just need to click on the plan you intend cancelling."", ""Okay. I think I got that."", ""Alright. Then you can just go ahead and click on cancel and that'll be all."", ""Oh! it's actually very easy."", ""Yes it is sir."", ""I really appreciate your efforts and the time you've taken to explain all these to me. Hope you don't mind if I asked for your name?"", ""No problem sir. My name is Jake Fowler."", ""Jake Fowler? Really! My wife's cousin bears exactly the same. I wonder if you both would look alike."", ""(laughter), well, I doubt that. but it's a pleasure sir."", ""Yes, it is."", ""Is there anything else I can help you with?"", ""Well, I don't know if your company offers any kind of renters insurance."", ""Yes, we do. Should I brief you on the types of renters insurance we offer?"", ""Yes please."", ""Okay. We have one types of renters insurance."", ""Okay."", ""The first one is Renters Basic which costs one hundred dollars per year and renters preferred which costs five hundred dollars per year."", ""It's actually nice. I've made enquires elsewhere and your company seems to offer it at a cheaper rate."", ""Yes sir. We always try to give the best at affordable rates to all our customers."", ""That's good. Thank you."", ""Thank you sir. Is there anything else you need sir?"", ""I think that'll be all for now."", ""Thanks for contacting us sir."", ""Thank you too, it's been a pleasure.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
395,"{""dialogue_id"": ""395"", ""turns"": {""turn_id"": [""insurance_395_000"", ""insurance_395_001"", ""insurance_395_002"", ""insurance_395_003"", ""insurance_395_004"", ""insurance_395_005"", ""insurance_395_006"", ""insurance_395_007"", ""insurance_395_008"", ""insurance_395_009"", ""insurance_395_010"", ""insurance_395_011"", ""insurance_395_012"", ""insurance_395_013"", ""insurance_395_014"", ""insurance_395_015"", ""insurance_395_016"", ""insurance_395_017"", ""insurance_395_018"", ""insurance_395_019"", ""insurance_395_020"", ""insurance_395_021"", ""insurance_395_022"", ""insurance_395_023"", ""insurance_395_024"", ""insurance_395_025"", ""insurance_395_026"", ""insurance_395_027"", ""insurance_395_028"", ""insurance_395_029"", ""insurance_395_030"", ""insurance_395_031"", ""insurance_395_032"", ""insurance_395_033"", ""insurance_395_034"", ""insurance_395_035"", ""insurance_395_036"", ""insurance_395_037"", ""insurance_395_038"", ""insurance_395_039"", ""insurance_395_040"", ""insurance_395_041"", ""insurance_395_042"", ""insurance_395_043"", ""insurance_395_044"", ""insurance_395_045"", ""insurance_395_046"", ""insurance_395_047"", ""insurance_395_048"", ""insurance_395_049"", ""insurance_395_050"", ""insurance_395_051"", ""insurance_395_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello thanks for calling Rivertown insurance, my name is Susan, how may I help you?"", ""#oh Hi Susan. My name is Susan #laughter funny we bear same name."", ""Awesome. It's my pleasure."", ""yeah."", ""How may I help you?"", ""yeah so I would like to change my address on my account."", ""Okay. If I get that right, you want to change your address. Is that correct?"", ""Yes. Susan."", ""Great. I will need you to answer few questions to enable me process your request."", ""Okay. Go ahead please."", ""Your full name and date of birth please."", ""Susan wrights. My date of birth is #em first of January, nineteen eighty seven."", ""Great!"", ""#Er What else do you need?"", ""Your customer number please."", ""Eighty eight."", ""Eight eight."", ""No please, eighty eight. I mean like #ar eighty plus eight."", ""apologies, eighty eight."", ""That's correct."", ""Okay. Please proceed."", ""Five one two."", ""Five one two."", ""Zero four two."", ""Zero four two."", ""#Er nine six."", ""Nine six. Awesome!"", ""Yeah right!"", ""I can see your information right here. #ar your current address is four eight zero one metz lane. Is that correct please?"", ""Absolutely."", ""#ar Can I have the new address please."", ""Okay. #em it's seven three eight evergreen lane Pomona, California."", ""Seven three eight evergreen lane Pomona, California. Is that correct?"", ""Yes. You are right. #ar my husband and I just relocated because of his job."", ""That's nice."", ""Yeah. It's a start for our family."", ""That's awesome."", ""Yeah!"", ""#ar great! I have successfully changed your address."", ""That was fast. Pretty impressive Thank you Susan."", ""You are welcome."", ""Is there a way I can do that myself."", ""Ofcourse. All you have to do is log on to our website using your username and password and #ar select the account update option."", ""I can do that. During my free time ofcourse #laughter."", ""chuckles. Oh great!"", ""Yeah. Thanks."", ""#ar Is there anything else you would like to do?"", ""That will be all. Thank you."", ""Okay."", ""Do have have a lovely day Susan."", ""Thank you. You too."", ""Bye bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
396,"{""dialogue_id"": ""396"", ""turns"": {""turn_id"": [""insurance_396_000"", ""insurance_396_001"", ""insurance_396_002"", ""insurance_396_003"", ""insurance_396_004"", ""insurance_396_005"", ""insurance_396_006"", ""insurance_396_007"", ""insurance_396_008"", ""insurance_396_009"", ""insurance_396_010"", ""insurance_396_011"", ""insurance_396_012"", ""insurance_396_013"", ""insurance_396_014"", ""insurance_396_015"", ""insurance_396_016"", ""insurance_396_017"", ""insurance_396_018"", ""insurance_396_019"", ""insurance_396_020"", ""insurance_396_021"", ""insurance_396_022"", ""insurance_396_023"", ""insurance_396_024"", ""insurance_396_025"", ""insurance_396_026"", ""insurance_396_027"", ""insurance_396_028"", ""insurance_396_029"", ""insurance_396_030"", ""insurance_396_031"", ""insurance_396_032"", ""insurance_396_033"", ""insurance_396_034"", ""insurance_396_035"", ""insurance_396_036"", ""insurance_396_037"", ""insurance_396_038"", ""insurance_396_039"", ""insurance_396_040"", ""insurance_396_041"", ""insurance_396_042"", ""insurance_396_043"", ""insurance_396_044"", ""insurance_396_045"", ""insurance_396_046"", ""insurance_396_047"", ""insurance_396_048"", ""insurance_396_049"", ""insurance_396_050"", ""insurance_396_051"", ""insurance_396_052"", ""insurance_396_053"", ""insurance_396_054"", ""insurance_396_055"", ""insurance_396_056"", ""insurance_396_057"", ""insurance_396_058"", ""insurance_396_059"", ""insurance_396_060"", ""insurance_396_061"", ""insurance_396_062"", ""insurance_396_063"", ""insurance_396_064"", ""insurance_396_065"", ""insurance_396_066"", ""insurance_396_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service."", ""Hi, this is Maria speaking. How's your day going?"", ""Okay Maria, my day is moving fine how's yours too?"", ""fine."", ""How may I help you?"", ""Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't."", ""I'll surely do that for you ma'am. Kindly provide me your first and last name?"", ""My first name is maria and last name as Hopkins."", ""Okay maria as the first and Hopkins as the last name."", ""Exactly."", ""Kindly provide me with your customer number too ma."", ""Oh! The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four five not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four five right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is October first, nineteen sixty."", ""October first, nineteen sixty right?"", ""Yep, that's right."", ""Okay, just a moment please explain which insurance plan you would like to enroll in?"", ""Yes, I will like to insure my pet. It's a cat named Paulie."", ""Oh! Okay."", ""Kindly provide me the fee and the method of paying."", ""we have five plan in pet categories."", ""State them."", ""Petcare Basic which is five hundred dollars per year and Petcare Preferred which is one thousand dollars per year."", ""Okay I will go with that Petcare Preferred which is one thousand dollars per year."", ""Alright. That isn't a problem for us ma."", ""Paulie is so beloved to me. Kindly state the way of payment please, I can't wait."", ""Okay. You'll have to provide me your credit card details."", ""You mean the number, expiration date and cvv right?"", ""Yes exactly, proceed with the number."", ""Four nine five nine."", ""Four nine five nine."", ""five one one eight."", ""five one one eight."", ""five three seven nine."", ""five three seven nine."", ""Three three three nine."", ""Three three three nine."", ""Yes, can I proceed with the expiration date?"", ""Yes please proceed."", ""It's eight, twenty twenty four."", ""Eight, twenty twenty four."", ""Yeah."", ""What is your CVV?"", ""Six five five."", ""Six five five."", ""Yeah."", ""Can I proceed with the enrollment in the plan."", ""Please do."", ""Wait a moment while I enrol you in a plan."", ""Alright. Thanks."", ""Okay, you have successfully enroll in Petcare Preferred which is one thousand dollars per year."", ""Oh! Thanks I'm so much grateful."", ""Thank you too. Is there anything else I can do for you again?"", ""No, that will be all for now."", ""Ok, do have a great day! Bye!"", ""Thanks bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
397,"{""dialogue_id"": ""397"", ""turns"": {""turn_id"": [""insurance_397_000"", ""insurance_397_001"", ""insurance_397_002"", ""insurance_397_003"", ""insurance_397_004"", ""insurance_397_005"", ""insurance_397_006"", ""insurance_397_007"", ""insurance_397_008"", ""insurance_397_009"", ""insurance_397_010"", ""insurance_397_011"", ""insurance_397_012"", ""insurance_397_013"", ""insurance_397_014"", ""insurance_397_015"", ""insurance_397_016"", ""insurance_397_017"", ""insurance_397_018"", ""insurance_397_019"", ""insurance_397_020"", ""insurance_397_021"", ""insurance_397_022"", ""insurance_397_023"", ""insurance_397_024"", ""insurance_397_025"", ""insurance_397_026"", ""insurance_397_027"", ""insurance_397_028"", ""insurance_397_029"", ""insurance_397_030"", ""insurance_397_031"", ""insurance_397_032"", ""insurance_397_033"", ""insurance_397_034"", ""insurance_397_035"", ""insurance_397_036"", ""insurance_397_037"", ""insurance_397_038"", ""insurance_397_039"", ""insurance_397_040"", ""insurance_397_041"", ""insurance_397_042"", ""insurance_397_043"", ""insurance_397_044"", ""insurance_397_045"", ""insurance_397_046"", ""insurance_397_047"", ""insurance_397_048"", ""insurance_397_049"", ""insurance_397_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello Good day. This is Anabel speaking from Rivertown customer care service how may I help you."", ""Good day my name is Nelson."", ""mister Nelson how may I help you?"", ""I will like to cancel a plan."", ""Okay if I hear you well mister Nelson you said you want to cancel a plan."", ""Yes."", ""Okay Sir. which plan is it sir?"", ""#Hm Basic auto plan."", ""Okay sir. I will like to ask you some questions about your account."", ""Okay i am listening."", ""Please Sir can I have your account name?"", ""Nelson Clifford."", ""Okay Sir. Please sir can you provide your account number?"", ""#Hm five five."", ""Five five."", ""Six Nine."", ""Six One."", ""#Er it is not six one."", ""Sorry Sir please call it again sir."", ""Six nine."", ""Six nine."", ""Three zero."", ""Three zero."", ""Four eight."", ""Four eight."", ""That is all."", ""Okay sir please provide your address sir."", ""My address?"", ""Yes Sir."", ""Do you need that to cancel a plan?"", ""Yes sir. For verification."", ""Okay. it is one two five five Aspen Court Boston."", ""mister #Uh Nelson Kindly please provide your phone number sir."", ""Six one seven three five three eight six zero one."", ""Okay Sir. Six one seven three five three eight six zero one is that it sir?"", ""Yes."", ""Okay sir you said your plan is basic auto Sir?"", ""Yes it is."", ""Okay Sir. Your plan here will expire tomorrow Sir."", ""I am aware that is why I want to cancel it."", ""Okay sir but you can just renew the plan sir."", ""I know but I want to cancel it for now. can you just stop this question and move on with the cancellation?"", ""Okay sir. I just cancel your plan Sir."", ""Thank you."", ""Okay Sir. is that all you will like me to do sir?"", ""Yes for now."", ""Okay mister Nelson. please can you help with rating after the call?"", ""Okay mister "", ""Anabel."", ""mister Anabel. Bye."", ""Bye bye Sir.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
398,"{""dialogue_id"": ""398"", ""turns"": {""turn_id"": [""insurance_398_000"", ""insurance_398_001"", ""insurance_398_002"", ""insurance_398_003"", ""insurance_398_004"", ""insurance_398_005"", ""insurance_398_006"", ""insurance_398_007"", ""insurance_398_008"", ""insurance_398_009"", ""insurance_398_010"", ""insurance_398_011"", ""insurance_398_012"", ""insurance_398_013"", ""insurance_398_014"", ""insurance_398_015"", ""insurance_398_016"", ""insurance_398_017"", ""insurance_398_018"", ""insurance_398_019"", ""insurance_398_020"", ""insurance_398_021"", ""insurance_398_022"", ""insurance_398_023"", ""insurance_398_024"", ""insurance_398_025"", ""insurance_398_026"", ""insurance_398_027"", ""insurance_398_028"", ""insurance_398_029"", ""insurance_398_030"", ""insurance_398_031"", ""insurance_398_032"", ""insurance_398_033"", ""insurance_398_034"", ""insurance_398_035"", ""insurance_398_036"", ""insurance_398_037"", ""insurance_398_038"", ""insurance_398_039"", ""insurance_398_040"", ""insurance_398_041"", ""insurance_398_042"", ""insurance_398_043"", ""insurance_398_044"", ""insurance_398_045"", ""insurance_398_046"", ""insurance_398_047"", ""insurance_398_048"", ""insurance_398_049"", ""insurance_398_050"", ""insurance_398_051"", ""insurance_398_052"", ""insurance_398_053"", ""insurance_398_054"", ""insurance_398_055"", ""insurance_398_056"", ""insurance_398_057"", ""insurance_398_058"", ""insurance_398_059"", ""insurance_398_060"", ""insurance_398_061"", ""insurance_398_062"", ""insurance_398_063"", ""insurance_398_064"", ""insurance_398_065"", ""insurance_398_066"", ""insurance_398_067"", ""insurance_398_068"", ""insurance_398_069"", ""insurance_398_070"", ""insurance_398_071"", ""insurance_398_072"", ""insurance_398_073"", ""insurance_398_074"", ""insurance_398_075"", ""insurance_398_076""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, Thanks for calling Rivertown Insurance. How may I help you?"", ""Good morning. How are you?"", ""I'm fine sir. How may I help you sir?"", ""I want to do few stuffs on the mobile app but I can't seem to navigate my way through it."", ""I can help you with it sir. However, what particular help do you need sir?"", ""That's so lovely of you."", ""You can count on us to solve all of your insurance related problems sir."", ""[Laughter]. You sound so confident. Well, I need to update my payment preference."", ""I'll need some of your details for identification sir."", ""What details to be precise?"", ""What's your first and last name sir?"", ""Matt James. My email address is Jamesmatt at gmail dot com."", ""What's your phone number sir?"", ""Seven Two Zero Four."", ""Seven Two Zero Four."", ""Zero Zero Two Nine."", ""Zero Zero Two Nine."", ""Four Eight."", ""Seven Two Zero Four Zero Zero Two Nine Four Eight right?"", ""Yes that's my mobile phone number."", ""Captured. Next is your date of birth sir."", ""I was born on the Seventh day in the month of January Nineteen Sixty Five."", ""January Seventh Nineteen Sixty Five right sir?"", ""Exactly."", ""What's your social security number sir?"", ""Is that the number written at the top right hand corner of the mobile app?"", ""No sir. Can you see the nine digits number at the top bottom of the app."", ""Just a minute please. My eyes are blurry. I need to get my glasses."", ""Alright sir."", ""You said it's written at the top bottom of the app?"", ""Yes sir. It's a nine digit number. Can you see it sir?"", ""uh-huh. I can see it."", ""Can you read it out sir?"", ""Five Two Two Five."", ""Five Two Two Five."", ""Nine Four Six."", ""Nine Four Six."", ""Six Three."", ""What's your policy number sir?"", ""I can't seem to remember my policy number. Is it also on the app?"", ""Yes it is sir. You can find it on your personal information icon on the app."", ""Gotcha! The eight digit long number there right?"", ""Yes sir. Could you please call the numbers out for me?"", ""Sure. Two One One Four."", ""Two One One Four."", ""Three Five Five Three."", ""Two One One Four Three Five Five Three. Is that right sir?"", ""Of course it is."", ""Could you please tell me the answer to your security question?"", ""Morse. That's my mama's maiden name."", ""She has such a nice name."", ""Thank you."", ""From our records, I can see that you were paying directly to us from your bank account sir."", ""Yes that's right. I don't want to default in payment hence the need to update my payment preference."", ""The payment option left now is by deducting it directly from your credit card sir."", ""I'm fine with it."", ""Could you please provide your credit card number sir?"", ""I need to go get my credit card. Give me a minute please."", ""#em. It's fine sir."", ""Yup! Four Five Three Two."", ""Four Five Three Two."", ""One Eight Two Seven."", ""One Eight Two Seven."", ""Four Six Five Three."", ""Four Six Five Three."", ""Seven Eight Four Nine."", ""Seven Eight Four Nine.."", ""Have you confirmed it?"", ""Yes sir. Could you please provide details of the expiration date sir?"", ""Zero One Twenty Twenty Four."", ""Gotcha! Next is your credit card CVV sir."", ""Six Zero Zero."", ""Your credit card has been succesfully added sir. Do you need help with any other thing sir?"", ""None for now."", ""Alright sir. Thanks for choosing Rivertown Insurance sir. Do have a lovely day sir."", ""Thanks for the help, Have a lovely day. Bye."", ""Bye sir.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
399,"{""dialogue_id"": ""399"", ""turns"": {""turn_id"": [""insurance_399_000"", ""insurance_399_001"", ""insurance_399_002"", ""insurance_399_003"", ""insurance_399_004"", ""insurance_399_005"", ""insurance_399_006"", ""insurance_399_007"", ""insurance_399_008"", ""insurance_399_009"", ""insurance_399_010"", ""insurance_399_011"", ""insurance_399_012"", ""insurance_399_013"", ""insurance_399_014"", ""insurance_399_015"", ""insurance_399_016"", ""insurance_399_017"", ""insurance_399_018"", ""insurance_399_019"", ""insurance_399_020"", ""insurance_399_021"", ""insurance_399_022"", ""insurance_399_023"", ""insurance_399_024"", ""insurance_399_025"", ""insurance_399_026"", ""insurance_399_027"", ""insurance_399_028"", ""insurance_399_029"", ""insurance_399_030"", ""insurance_399_031"", ""insurance_399_032"", ""insurance_399_033"", ""insurance_399_034"", ""insurance_399_035"", ""insurance_399_036"", ""insurance_399_037"", ""insurance_399_038"", ""insurance_399_039"", ""insurance_399_040"", ""insurance_399_041"", ""insurance_399_042"", ""insurance_399_043"", ""insurance_399_044"", ""insurance_399_045"", ""insurance_399_046"", ""insurance_399_047"", ""insurance_399_048"", ""insurance_399_049"", ""insurance_399_050"", ""insurance_399_051"", ""insurance_399_052"", ""insurance_399_053"", ""insurance_399_054"", ""insurance_399_055"", ""insurance_399_056"", ""insurance_399_057"", ""insurance_399_058"", ""insurance_399_059"", ""insurance_399_060"", ""insurance_399_061"", ""insurance_399_062"", ""insurance_399_063"", ""insurance_399_064"", ""insurance_399_065"", ""insurance_399_066"", ""insurance_399_067"", ""insurance_399_068"", ""insurance_399_069"", ""insurance_399_070"", ""insurance_399_071"", ""insurance_399_072"", ""insurance_399_073"", ""insurance_399_074"", ""insurance_399_075"", ""insurance_399_076"", ""insurance_399_077"", ""insurance_399_078"", ""insurance_399_079"", ""insurance_399_080"", ""insurance_399_081"", ""insurance_399_082"", ""insurance_399_083"", ""insurance_399_084"", ""insurance_399_085"", ""insurance_399_086"", ""insurance_399_087"", ""insurance_399_088"", ""insurance_399_089"", ""insurance_399_090"", ""insurance_399_091"", ""insurance_399_092"", ""insurance_399_093"", ""insurance_399_094"", ""insurance_399_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, how are you doing today?"", ""I'm fine. Thank you. And you?"", ""I'm good too."", ""So how may I help you sir?"", ""I wanted to ask if I could change my password on the website or if I have to make a call before changing it."", ""Well, I can help you with your password reset here but you can also do it yourself on the website."", ""Oh! Alright. I think definitely need to know how to do that."", ""Yes sir. I'll need your first name and last name to help with your password reset."", ""My name is Sean Jackson my email address is sean jackson plus B fourteen at gmail dot com."", ""Thank you sir, Sean Jackson....Just to confirm, is sean spelled with s.h.u.n?"", ""No, it is S.e.a.n."", ""S.E.A.N Okay. I'll also be needing your date of birth, phone number and your social security number."", ""Just because I want to reset my password, you are asking me for this much information. Why must everything be so complicated with customer care services? Please just make it quick because I don't have all day."", ""Please bear with us sir. We need this information to help you with your password reset. It'll be over before you know it."", ""It's okay. Let's just get on with it."", ""Thank you for your understanding sir. You can go on."", ""my date is birth is July third, nineteen seventy eight."", ""Okay. You said July third, nineteen seventy eight right?"", ""Yep, that's right."", ""Kindly go on sir."", ""what were the other information you requested for?"", ""Your phone number and your social security number sir."", ""Okay. My phone number is one five two four five."", ""one five two four five."", ""Five four five two one six."", ""Five four five two one six."", ""Yep, that's right."", ""Okay. one five two four five Five four five two one six, is that correct?"", ""Yep, that's right. Please what else do you need? I don't have all day."", ""Just a moment sir."", ""mhm."", ""Okay. Can I have your social security number sir?"", ""just a second please. I think I wrote it somewhere h-here."", ""Sure, please take your time."", ""Okay. My social security number is three three Two."", ""Three three Two."", ""Three five two."", ""Three five two."", ""Six one One."", ""Six one One."", ""Yep, that's it."", ""Okay, three three Two There five two six one one is that correct?"", ""sorry, my social security number actually ends with six seven three not Six one One."", ""okay, you said three three one Three five two six Seven three, is that correct?"", ""Yes, that's correct."", ""Okay, Just a moment please."", ""mhm."", ""Okay. Lastly I'll need you to give an answer to the security question in order to confirm the ownership of this account."", ""Jeez, just go on."", ""Okay. What's your mother's maiden name?"", ""My mother's maiden name is Alex."", ""that's correct."", ""Of course it's correct. Don't you need to verify my email? Isn't that what I really need for password reset? You're are just asking me random questions here and wasting my time."", ""I was just about to ask that sir. I'm so sorry for the inconvenience. Kindly provided your email address sir."", ""Jeez, I thought I told you my email address earlier and you still ask me to provide it? What's all these?"", ""I just need to confirm it sir. You said your email address is seanjacksen at gmail dot com. Is that correct?"", ""mhm. Yes, it is."", ""Just a moment please. I need to verify your email on the system because your reset link will be sent there."", ""sorry what reset link has been sent to my email? I haven't received any reset link."", ""(laughter), the reset link hasn't been sent. I said the reset link will be sent to your email."", ""Oh! Okay."", ""Email verification is successful."", ""Okay. So what's next?"", ""a reset link will be sent to seanjacksen at gmail dot com shortly."", ""Alright."", ""Kindly click on the link and reset your password."", ""Okay. Is that all?"", ""Yes sir, is there anything else I can help you with?"", ""Well, I thought this conversation will be very short. I need to know how to reset my password on the website so that I wouldn't have to call the customer care service again. My wife also needs a password reset. I'll be able to help her with it. Just explain it to me."", ""Alright sir. It's very easy."", ""Okay. Please go on."", ""In order to reset your password, you need to click on your profile icon."", ""Please hold on. I need to get something I can write on."", ""Okay. Take your time sir."", ""please go on. You said I need to click on my profile icon right?"", ""Yes, that's correct."", ""okay. And then what??"", ""After clicking on that, you'll see a password reset icon below your profile picture."", ""a password reset icon below my profile picture? Okay. Please go on."", ""Okay. You just need to click that account then it'll lead you to where you'll change your password."", ""o-okay. Is that all?"", ""a password reset link will be sent to your email address just like I said earlier."", ""A link will be sent to my email. Okay, got that."", ""Okay sir. So you can change your password from there."", ""Alright. Thank you."", ""Thanks for your patience sir. Is there anything else I can help you with?"", ""definitely not, I think that will be all for now."", ""Thank you for contacting us sir."", ""Thanks for your help."", ""Please feel free to let us know about any complaints or suggestions you might have for us to help serve you better."", ""huh, after wasting so much of my time? I think you really need to work on time management."", ""We'll definitely work on that sir. Do have a nice day sir."", ""You too."", ""Thanks once again sir, bye!"", ""Bye bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
400,"{""dialogue_id"": ""400"", ""turns"": {""turn_id"": [""insurance_400_000"", ""insurance_400_001"", ""insurance_400_002"", ""insurance_400_003"", ""insurance_400_004"", ""insurance_400_005"", ""insurance_400_006"", ""insurance_400_007"", ""insurance_400_008"", ""insurance_400_009"", ""insurance_400_010"", ""insurance_400_011"", ""insurance_400_012"", ""insurance_400_013"", ""insurance_400_014"", ""insurance_400_015"", ""insurance_400_016"", ""insurance_400_017"", ""insurance_400_018"", ""insurance_400_019"", ""insurance_400_020"", ""insurance_400_021"", ""insurance_400_022"", ""insurance_400_023"", ""insurance_400_024"", ""insurance_400_025"", ""insurance_400_026"", ""insurance_400_027"", ""insurance_400_028"", ""insurance_400_029"", ""insurance_400_030"", ""insurance_400_031"", ""insurance_400_032"", ""insurance_400_033"", ""insurance_400_034"", ""insurance_400_035"", ""insurance_400_036"", ""insurance_400_037"", ""insurance_400_038"", ""insurance_400_039"", ""insurance_400_040"", ""insurance_400_041"", ""insurance_400_042"", ""insurance_400_043"", ""insurance_400_044"", ""insurance_400_045"", ""insurance_400_046"", ""insurance_400_047"", ""insurance_400_048"", ""insurance_400_049"", ""insurance_400_050"", ""insurance_400_051"", ""insurance_400_052"", ""insurance_400_053"", ""insurance_400_054"", ""insurance_400_055"", ""insurance_400_056"", ""insurance_400_057"", ""insurance_400_058"", ""insurance_400_059"", ""insurance_400_060"", ""insurance_400_061"", ""insurance_400_062"", ""insurance_400_063"", ""insurance_400_064"", ""insurance_400_065"", ""insurance_400_066"", ""insurance_400_067"", ""insurance_400_068"", ""insurance_400_069"", ""insurance_400_070"", ""insurance_400_071"", ""insurance_400_072"", ""insurance_400_073"", ""insurance_400_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to find agent of your insurance company closer to me."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Teresa Smith."", ""Okay, Teresa as your first name and Smith as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth ma."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's nine five zero five."", ""Nine five zero five."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, nine five zero five four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said nine five zero five four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is August sixth, nineteen eighty one."", ""August sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know your zip code?"", ""The zip code is one."", ""One."", ""Yes."", ""Which contact method they prefer? Is it email or phone number?"", ""I will go with email."", ""Okay kindly provide me your email sd."", ""teresa smith at yahoo dot com."", ""Okay. Please hang on while I make the search for you ma."", """", ""I'll send the location to you through your email. Do you confirm that?"", ""Yes please, you can proceed."", ""Alright."", ""Yep."", ""Okay done. It's has been sent to you successfully."", ""thanks."", ""Is there anything else I can help you with?"", ""well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them."", ""Yes, we do. Would you like to know the types of pet insurance plans we offer?"", ""Sure. Go on please. I can't wait to get Cassie insured."", ""Cassie?"", ""Oh! That's my dog's name. Please go on."", ""Okay. So we offer two types of pet insurance."", ""uh-uhn."", ""We have the Petcare Basic which costs five hundred dollar per year."", ""Okay."", ""The other one is Petcare Preferred which cost one thousand dollars per year."", ""Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others."", ""please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir."", ""Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me."", ""Duly noted sir. Thank you so much ma. Is there anything else I can help you with?"", ""one last thing please."", ""okay."", ""I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?"", ""Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience."", ""Alright. But I hope these extra charges of your won't be a burden."", ""It definitely won't be a burden sir. We will make sure it's as low as possible."", ""Alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us ma."", ""Thank you too."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], []]}}"
401,"{""dialogue_id"": ""401"", ""turns"": {""turn_id"": [""insurance_401_000"", ""insurance_401_001"", ""insurance_401_002"", ""insurance_401_003"", ""insurance_401_004"", ""insurance_401_005"", ""insurance_401_006"", ""insurance_401_007"", ""insurance_401_008"", ""insurance_401_009"", ""insurance_401_010"", ""insurance_401_011"", ""insurance_401_012"", ""insurance_401_013"", ""insurance_401_014"", ""insurance_401_015"", ""insurance_401_016"", ""insurance_401_017"", ""insurance_401_018"", ""insurance_401_019"", ""insurance_401_020"", ""insurance_401_021"", ""insurance_401_022"", ""insurance_401_023"", ""insurance_401_024"", ""insurance_401_025"", ""insurance_401_026"", ""insurance_401_027"", ""insurance_401_028"", ""insurance_401_029"", ""insurance_401_030"", ""insurance_401_031"", ""insurance_401_032"", ""insurance_401_033"", ""insurance_401_034"", ""insurance_401_035"", ""insurance_401_036"", ""insurance_401_037"", ""insurance_401_038"", ""insurance_401_039"", ""insurance_401_040"", ""insurance_401_041"", ""insurance_401_042"", ""insurance_401_043"", ""insurance_401_044"", ""insurance_401_045"", ""insurance_401_046"", ""insurance_401_047"", ""insurance_401_048"", ""insurance_401_049"", ""insurance_401_050"", ""insurance_401_051"", ""insurance_401_052"", ""insurance_401_053"", ""insurance_401_054"", ""insurance_401_055"", ""insurance_401_056"", ""insurance_401_057"", ""insurance_401_058"", ""insurance_401_059"", ""insurance_401_060"", ""insurance_401_061"", ""insurance_401_062"", ""insurance_401_063"", ""insurance_401_064"", ""insurance_401_065"", ""insurance_401_066""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good Morning, and thank you for calling Rivertown Insurance how can I help you today?"", ""Good morning, I would like to get a quote on pet insurance."", ""Okay a quote on pet insurance I can do that for you, just give me one second my computer just froze. I apologize for this, it's been acting up all day."", ""That's okay I understand I work in IT and it happens more often than not."", ""Yes it does, they say these things are suppose to make our lives easier, but somedays. Okay it seems my system isn't going to come back on line, do you mind me putting you on hold for one minuet while I try to see what's going on with my system?"", ""No that's fine."", ""Ok, ma`ame, I'm sorry but my system is down I have to transfer you to a different agent who will be able to help you. I appologize for any inconvience this is causing you, but I have an agent ready to take you."", ""Okay."", ""Good morning ma`ame, I'm sorry about that, my name is Tamara and I will help you get that quote for pet insurance right now."", ""Oh great."", ""And who am I speaking with? What type of pet are you getting? Or did you already get?"", ""Oh sorry this is Wendy Maples. I got him yesterday, it's a French Bulldog. "", ""Oh great they are the cutest. Now Miss Maples, are you currently a customer if so do you have a policy number I can look up?"", ""Yes, I don't have my policy number on me right now, but yes I am a customer."", ""Great, let me look up your name and if I can get you to verify your address that would be great and we can get started."", ""Oh okay, I live at one twenty eight Plum Tree Lane, in New Brunswick Ohio"", ""Great So what type of insurance for your pet were you looking for? We offer three differnt levels, accident only, accident and illness and accident illness plus wellness."", ""Um what does each one cover?"", ""Okay, the accident only is just that, it covers accidents only such as treatments and tests for injuries but only on an emergency basis. You will pay your provider directly and we will reimburse you up to one hundred percent of the cost depending on the nature of the accident. But it doesn't cover routine vet visits."", ""Okay, "", ""The second plan that we have is accident and illness, which covers emergency issues and some tests and treatments for breed specific illnesses, but it does not cover routine pet visits either."", ""Okay, what kind of test and treatments does it cover?"", ""It covers the cost of things like heartworm tests and treatments, cancers and issues that are specific to verious breeds. "", ""Oh okay."", ""And then we have the Accident/illness plus wellness. This plan covers routine vet visits, your routine shots for your puppy such as rabies, distemper."", ""Oh, that sounds like the best plan."", ""It is the best plan, pets are like family members and need to see a vet regularly and it can get expensive."", ""Okay so how does it all work?"", ""Well you have a couple of options here, our most popular is the traditional, where you pay the vet and turn in your reciepts and we reimburse you. You get to use the vet of your choice and the pharmacy of your choice. This is also the easiest plan because you can choose your own vet and pharmacy."", ""Oh okay that's good, what's the other plan?"", ""The other plan you would have to use an in-network vet and an in-network pharmacy, the vet and the pharmacy will be paid directly by the insurance company with no paper work for you to fill out. The down side to this plan is the in-network vets, you may have to go outside of your town to see a vet, but our list of vets who are in-network is growing so there's a chance your local vet could be in-network. "", ""I'll keep that in mind, how about pricing?"", ""The pricing can very from accident only which would be about fifty dollars a month with a five hundred dollar decuctable to a little over one hundred dollars a month for the accident and wellness plus plan."", ""Well for my little Echo that's not to much. I think I would like to get more information about the Accident wellness plus plan."", ""Okay we can do that. What else would you like to know?"", ""Well how much is it a month?"", ""Let me put some information in the computer, okay, the Acciden/Illness Plus program for a French Bulldog, how much deductable out of pocket?"", ""What options are there? I really wouldn't want to spend more than five hundred a year."", ""Okay that's a good place to start. So with a five hundred dollar yearly deductable you are looking around one hundred twenty-five dollars a month."", ""Okay that sounds good I would like to get him enrolled in that program."", ""When would you like the coverage to take effect? Right away?"", ""Oh yes right away, you know how puppies are."", ""Yes they are just like toddlers and anything can happen. So we can start coverage tomorrow, with a down payment of eighty-nine fifty today."", ""Oh great okay let me grab my credit card."", ""And then monthly payments will be added to your bill when your renters insurance and you car insurance come out on automatic withdrawl."", ""Oh! that's even better then I won't have to remember to pay the bill every month."", ""So before we finalize this policy do you have any other questions?"", ""Yes, how do I... sorry I'm digging for my wallet, how do I find out which doctors are in-network?"", ""Okay, after we hang up you can log into your account, you can print off your pet ID card to show to your vet and you can look at exactly what the policy covers and which vets are in network. "", ""Oh good that's easy enough. Okay I have my credit card."", ""Okay I'm ready for that number when you are."", ""Okay it's two eight nine five six nine nine five seven eight one three three zero eight one. "", ""Great let me read that back to you two eight nine five six nine nine five seven eight one three three zero eight one."", ""Yep."", ""Good. Okay and can I have the experation date and the three digit security code off the back of the card?"", ""Yeah, the experation date is oh six twenty four, and the security code is one three nine."", ""Okay the experation date is zero six twenty four and the security code is one three nine?"", ""yep."", ""Okay, Miss Maples, I have this policy set up to go into effect at midnight tonight, you will need to log into your account and find an in network vet, and you will have to pay a co-pay at the vets office, the co-pay is ten dollars per visit. Once you reach your deductable you have a ten thousand dollar maxium payout for each illness or injury. "", ""Okay that sounds good."", ""Now before we hang up is there anything else I can do for you?"", ""Nope it sounds like we are all set up so Echo can go see the vet and get started on a long happy life."", ""Good, well you and Echo have a great day and thank you for choosing Rivertown Insurance for all of your insurance needs."", ""Oh you guys have been great, thank you."", ""Have a good day."", ""You too, bye"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
402,"{""dialogue_id"": ""402"", ""turns"": {""turn_id"": [""insurance_402_000"", ""insurance_402_001"", ""insurance_402_002"", ""insurance_402_003"", ""insurance_402_004"", ""insurance_402_005"", ""insurance_402_006"", ""insurance_402_007"", ""insurance_402_008"", ""insurance_402_009"", ""insurance_402_010"", ""insurance_402_011"", ""insurance_402_012"", ""insurance_402_013"", ""insurance_402_014"", ""insurance_402_015"", ""insurance_402_016"", ""insurance_402_017"", ""insurance_402_018"", ""insurance_402_019"", ""insurance_402_020"", ""insurance_402_021"", ""insurance_402_022"", ""insurance_402_023"", ""insurance_402_024"", ""insurance_402_025"", ""insurance_402_026"", ""insurance_402_027"", ""insurance_402_028"", ""insurance_402_029"", ""insurance_402_030"", ""insurance_402_031"", ""insurance_402_032"", ""insurance_402_033"", ""insurance_402_034"", ""insurance_402_035"", ""insurance_402_036"", ""insurance_402_037"", ""insurance_402_038"", ""insurance_402_039"", ""insurance_402_040"", ""insurance_402_041"", ""insurance_402_042"", ""insurance_402_043"", ""insurance_402_044"", ""insurance_402_045"", ""insurance_402_046"", ""insurance_402_047"", ""insurance_402_048"", ""insurance_402_049"", ""insurance_402_050"", ""insurance_402_051"", ""insurance_402_052"", ""insurance_402_053"", ""insurance_402_054"", ""insurance_402_055"", ""insurance_402_056"", ""insurance_402_057"", ""insurance_402_058"", ""insurance_402_059"", ""insurance_402_060"", ""insurance_402_061"", ""insurance_402_062"", ""insurance_402_063"", ""insurance_402_064"", ""insurance_402_065"", ""insurance_402_066""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, thanks for calling Rivertown Insurance customer care. How may I help you?"", ""Good afternoon. How are you?"", ""I'm fine sir. How are you as well sir?"", ""Very well fine too."", ""What do you need help with?"", ""I recently moved to a new city and I need to update my address."", ""#em, So you want me to help you update your address right?"", ""Exactly and I also want to add a dependent to my insurance account profile."", ""What's your first name, last name and date of birth?"", ""My first name is John and my last name is Cross."", ""Your date of birth sir?"", ""July Sixteen Nineteen Seventy Six."", ""Your phone number and Social security number sir."", ""My phone number is Six One Nine six and my email address is Jackdarl at gmail dot com."", ""Six One Nine six."", ""Six Seven Eight Eight."", ""Six Seven Eight Eight."", ""six Two."", ""Six One Nine six Six Seven Eight Eight six Two right?"", ""Yes."", ""Your Social Security Number."", ""Four Zero Zero Four."", ""Four Zero Zero Four."", ""Zero Four Eight Two Six."", ""Zero Four Eight Two Six."", ""Please kindly reconfirm."", ""Four Zero Zero Four Zero Four Eight Two Six right?"", ""Sorry, the last digit is two."", ""Okay. Corrected."", ""Any other information?"", ""What is the answer to your security question?"", ""Michael Davidson."", ""Okay. Your previous address sir."", ""Number two eight six, Ashcraft Court, Los angeles, California."", ""Confirmed. Hold on for a minute sir."", ""No problem."", ""Your new address sir."", ""Let me check my house document for the street number."", ""No problem sir."", ""Number one eight eight Braxton Street Chicago, Illinois."", ""Number six Seven Four One, Zappia Drive, Lexington, Kentucky right?"", ""That's right."", ""you also want to add a dependent to your insurance account right?"", ""Yes please."", ""Your policy number sir?"", ""six Two six Four."", ""six Two six Four."", ""Nine One Six Two."", ""Confirmed. What is the relationship of the dependent to you?"", ""He's my son. His name is Gabriel."", ""What is his last name?"", ""Cross."", ""His birth date sir?"", ""May Six Nineteen Ninety two."", ""Does he have any health issue?"", ""Yes, He is Autistic. He was diagnosed of autism on his second year birthday."", ""Alright sir. Dependent successfully added."", ""Instead of calling the helpline all the time, is there a way I can do other things on my own?"", ""Yes sir. We have a mobile app that helps in solving the needs of customers."", ""How do I go about it?"", ""The app is called Rivertown app. You can download it on IOS store, sign up for it and access all your information in one place."", ""Wow! That's a good innovation."", ""Thank you sir. Is there any other thing you need help with?"", ""That would be all for now. Thank you."", ""Thanks for choosing Rivertown Insurance. We hope to serve you better. Have a lovely day sir."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangeAddress""], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
403,"{""dialogue_id"": ""403"", ""turns"": {""turn_id"": [""insurance_403_000"", ""insurance_403_001"", ""insurance_403_002"", ""insurance_403_003"", ""insurance_403_004"", ""insurance_403_005"", ""insurance_403_006"", ""insurance_403_007"", ""insurance_403_008"", ""insurance_403_009"", ""insurance_403_010"", ""insurance_403_011"", ""insurance_403_012"", ""insurance_403_013"", ""insurance_403_014"", ""insurance_403_015"", ""insurance_403_016"", ""insurance_403_017"", ""insurance_403_018"", ""insurance_403_019"", ""insurance_403_020"", ""insurance_403_021"", ""insurance_403_022"", ""insurance_403_023"", ""insurance_403_024"", ""insurance_403_025"", ""insurance_403_026"", ""insurance_403_027"", ""insurance_403_028"", ""insurance_403_029"", ""insurance_403_030"", ""insurance_403_031"", ""insurance_403_032"", ""insurance_403_033"", ""insurance_403_034"", ""insurance_403_035"", ""insurance_403_036"", ""insurance_403_037"", ""insurance_403_038"", ""insurance_403_039"", ""insurance_403_040"", ""insurance_403_041"", ""insurance_403_042"", ""insurance_403_043"", ""insurance_403_044"", ""insurance_403_045"", ""insurance_403_046"", ""insurance_403_047"", ""insurance_403_048"", ""insurance_403_049"", ""insurance_403_050"", ""insurance_403_051"", ""insurance_403_052"", ""insurance_403_053"", ""insurance_403_054"", ""insurance_403_055"", ""insurance_403_056"", ""insurance_403_057"", ""insurance_403_058"", ""insurance_403_059"", ""insurance_403_060"", ""insurance_403_061"", ""insurance_403_062"", ""insurance_403_063"", ""insurance_403_064"", ""insurance_403_065"", ""insurance_403_066"", ""insurance_403_067"", ""insurance_403_068"", ""insurance_403_069"", ""insurance_403_070"", ""insurance_403_071"", ""insurance_403_072"", ""insurance_403_073"", ""insurance_403_074"", ""insurance_403_075"", ""insurance_403_076"", ""insurance_403_077"", ""insurance_403_078"", ""insurance_403_079"", ""insurance_403_080"", ""insurance_403_081"", ""insurance_403_082"", ""insurance_403_083"", ""insurance_403_084"", ""insurance_403_085"", ""insurance_403_086"", ""insurance_403_087"", ""insurance_403_088"", ""insurance_403_089"", ""insurance_403_090"", ""insurance_403_091"", ""insurance_403_092"", ""insurance_403_093"", ""insurance_403_094"", ""insurance_403_095"", ""insurance_403_096"", ""insurance_403_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I would like to enroll in an insurance plan. A friend of mine who is also your customer told me I could do it on your website but I had issues with that. I guess I have to make a call to enroll."", ""Sure thing. I can help you with that. May I have your first name and last name please?"", ""Well, actually I'm new and I don't have an existing account."", ""Oh! Okay. You'll have to create an account first then."", ""okay. How do I do that?"", ""I'll help you with creating an account. You don't have to worry about that."", ""Ok. That's good."", ""So I'm going to be asking a few things from you which I will input directly into the system."", ""Alright. I just hope I'll be able to answer them."", ""Of course you would. They are just basic information. You don't have to worry."", ""Oh! Okay. Now that's reassuring."", ""Perfect. What's your first name please?"", ""It's Elizabeth Carrie."", ""Okay. Elizabeth as your first name and Carrie as your last name. Is that right?"", ""Yes, that's correct."", ""Hold on while I input it into the system. just to confirm, is Carrie spelled c. a. r. r. i. e.?"", ""Yes that right."", ""Okay. May I have your phone number please?"", ""My phone number is one one four four."", ""One one four four."", ""Three three four."", ""Three three four."", ""Five four four."", ""Five four four."", ""Yep, that's it."", ""Okay, one one four four three three four five four four. Is that correct?"", ""Yes, that's right."", ""Perfect. Now you are going to choose a security question of your choice."", ""Alright. How do I choose that?"", ""It's very simple. We have five security questions you could choose from. You just have to pick one of the five."", ""okay. What are they? actually while going through the website, I came across those security questions."", ""Okay, that's good. So which one are you going to choose as your security questions?"", ""I think I'll go with the name of my first pet. My first pet was Brownie. She was such a wonderful dog. It's sad she died the way she did."", ""Oh! So sorry about that."", ""Thank you."", ""You're welcome ma. Now can you provide your date of birth and your street address?"", ""My date of birth is December third, nineteen eighty nine."", ""Okay. December third, nineteen eighty nine. Is that correct?"", ""Yep, that's right."", ""Just a moment. Okay. Kindly provide your street address too."", ""my street address is Number Three Seven Four One, Zappia Drive?"", ""Alright. just a moment. You said Number Three Seven Four One, Zappia Drive. Is that right?"", ""Yes, that right. I think this is taking too much time. I thought I would be done as fast as possible but it's taking too long."", ""So sorry for the inconvenience. I'll try my best to make it quick as possible."", ""Alright. just get on with it. What's the next question please?"", ""Okay. May I have the name of your city please?"", ""The name of my city is San Carlos, California."", ""Okay. your city is San Carlos while your state is California. Is that right?"", ""Yes, that's right."", ""Just a moment please."", ""mhm."", ""o-okay. Can I have your Zip code and Social security number please?"", ""My zip code is nine four four one four."", ""Nine four four one four. Is that correct?"", ""Oh! my zip actually ends with three. Nine four four one three not nine four four one four."", ""Nine four four one three. Is that right?"", ""Yes, that correct. Thank you."", ""Perfect. Now that your account has been successfully created, let's continue with enrolling you in the plan of your choice."", ""Alright."", ""So we have different types of insurance plans. Do you need me to brief you on them?"", ""Not really, I have a plan in mind."", ""O-okay, So what plan do you have in mind?"", ""I will like to enroll in the condo plan but I don't know how much it'll cost me. I actually tried to check on the website but I couldn't."", ""Well, I can help with that."", ""Okay. Please go on."", ""We have four types of condo plans."", ""okay."", ""The first is the basic plan which costs five hundred dollars per year and the condo preferred plan which costs six hundred dollars per year."", ""Okay. Well, I think I would prefer the condo preferred plan."", ""Perfect. That plan costs six hundred dollars per year??"", ""Yes, I know."", ""Please hold on while I enroll you in the condo preferred plan."", ""Alright."", ""I'll enroll you right away. Do you confirm enrollment?"", ""Yes, I do."", ""Okay, done. Now I will like you to take note of the day of your enrollment in the condo preferred plan."", ""okay."", ""So, today is July twenty ninth, four thousand and twenty one. Please make sure you take note of this. Do you confirm?"", ""Yep. July twenty ninth, four thousand and twenty one. Got it."", ""Okay. Now you'll have to pay a sum of six hundred dollars. The procedure of payment is on the website."", ""Please can't you just do it here. It has taken forever to enroll and you want me to still visit your website to pay for enrollment?"", ""Kindly bear with us. We have your best interest at heart. We want to protect your personal information as much as we can."", ""Oh! that's actually true. Just tell me how do go about it."", ""Of course. It's actually very easy."", ""Mhm, please go on."", ""All you need do is visit our website, login using your first name as your username and last name as your password."", ""please hold on. I think I need to write it down."", ""Take your time."", ""O-ok. You said I should login using my first name as username and last name as my password right?"", ""Yes, that correct. Then from there you can create a new password if you like."", ""Okay. Got that. What do I do next?"", ""Then you can make payment by clicking on the make payment icon."", ""Okay. I'll click on the make payment icon. Got it."", ""Then you have four options. You either make payment directly from your bank or through your credit card."", ""Okay. alright. Is that all?"", ""Yes, that's all. Is there anything I can help you with?"", ""Definitely not. I think that's all.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
404,"{""dialogue_id"": ""404"", ""turns"": {""turn_id"": [""insurance_404_000"", ""insurance_404_001"", ""insurance_404_002"", ""insurance_404_003"", ""insurance_404_004"", ""insurance_404_005"", ""insurance_404_006"", ""insurance_404_007"", ""insurance_404_008"", ""insurance_404_009"", ""insurance_404_010"", ""insurance_404_011"", ""insurance_404_012"", ""insurance_404_013"", ""insurance_404_014"", ""insurance_404_015"", ""insurance_404_016"", ""insurance_404_017"", ""insurance_404_018"", ""insurance_404_019"", ""insurance_404_020"", ""insurance_404_021"", ""insurance_404_022"", ""insurance_404_023"", ""insurance_404_024"", ""insurance_404_025"", ""insurance_404_026"", ""insurance_404_027"", ""insurance_404_028"", ""insurance_404_029"", ""insurance_404_030"", ""insurance_404_031"", ""insurance_404_032"", ""insurance_404_033"", ""insurance_404_034"", ""insurance_404_035"", ""insurance_404_036"", ""insurance_404_037"", ""insurance_404_038"", ""insurance_404_039"", ""insurance_404_040"", ""insurance_404_041"", ""insurance_404_042"", ""insurance_404_043"", ""insurance_404_044"", ""insurance_404_045"", ""insurance_404_046"", ""insurance_404_047"", ""insurance_404_048"", ""insurance_404_049"", ""insurance_404_050"", ""insurance_404_051"", ""insurance_404_052"", ""insurance_404_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, how's your day going?"", ""Fine, how's yours too and what can I do for you?"", ""Fine, I want to get pet quote."", ""Okay, can you provide me your name?"", ""my name is Roland Harper."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is March twelveth, nineteen ninety."", ""March twelveth, nineteen ninety right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know the pet type?"", ""it's dog."", ""Okay. Can you prescribe the pet breed?"", ""Poodle."", ""Okay, what is the age of the dog?"", ""Just about six month old."", ""Alright. Please provide me the pet weight?"", ""I'll do that, let me confirm it."", ""Alright sir, take your time."", ""it's fifty pounds."", ""Okay which of the pet plan did you want to go for?"", ""Yes please, Petcare Preferred is what I go for."", ""Alright. Hope the price as one thousand naira?"", ""Yes I do."", ""Okay done. I can proceed with the payment from your balance?"", ""Yes please."", ""Okay. Wait a moment it's process."", ""okay."", ""It has been successfully done sir."", ""Thanks."", ""Is there anything else I can do for you sir?"", ""No, that will be all for now."", ""Thanks for your call. Do have a great day!"", ""Thanks and you too. Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
405,"{""dialogue_id"": ""405"", ""turns"": {""turn_id"": [""insurance_405_000"", ""insurance_405_001"", ""insurance_405_002"", ""insurance_405_003"", ""insurance_405_004"", ""insurance_405_005"", ""insurance_405_006"", ""insurance_405_007"", ""insurance_405_008"", ""insurance_405_009"", ""insurance_405_010"", ""insurance_405_011"", ""insurance_405_012"", ""insurance_405_013"", ""insurance_405_014"", ""insurance_405_015"", ""insurance_405_016"", ""insurance_405_017"", ""insurance_405_018"", ""insurance_405_019"", ""insurance_405_020"", ""insurance_405_021"", ""insurance_405_022"", ""insurance_405_023"", ""insurance_405_024"", ""insurance_405_025"", ""insurance_405_026"", ""insurance_405_027"", ""insurance_405_028"", ""insurance_405_029"", ""insurance_405_030"", ""insurance_405_031"", ""insurance_405_032"", ""insurance_405_033"", ""insurance_405_034"", ""insurance_405_035"", ""insurance_405_036"", ""insurance_405_037"", ""insurance_405_038"", ""insurance_405_039"", ""insurance_405_040"", ""insurance_405_041"", ""insurance_405_042"", ""insurance_405_043"", ""insurance_405_044"", ""insurance_405_045"", ""insurance_405_046"", ""insurance_405_047"", ""insurance_405_048"", ""insurance_405_049"", ""insurance_405_050"", ""insurance_405_051"", ""insurance_405_052"", ""insurance_405_053"", ""insurance_405_054"", ""insurance_405_055"", ""insurance_405_056"", ""insurance_405_057"", ""insurance_405_058"", ""insurance_405_059"", ""insurance_405_060"", ""insurance_405_061"", ""insurance_405_062"", ""insurance_405_063"", ""insurance_405_064"", ""insurance_405_065"", ""insurance_405_066"", ""insurance_405_067"", ""insurance_405_068""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hello. How are you doing? I would love to change my insurance plan."", ""You will need to provide few of your details for identification sir."", ""Okay."", ""I would love you to provide your first name, last name, phone number, date of birth, Social Security Number and answer to security question."", ""Whew! You call these few details? This is a lot."", ""In no time, We'll be done sir. Firstly, let's start with your first name."", ""Derek."", ""Is it spelt as D.E.R.I.C.K?"", ""No, It is spelt as D.E.R.E.K."", ""Noted sir."", ""What next?"", ""Your last name sir?"", ""Rodriguez."", ""Derek Rodriguez right sir?"", ""Yes please."", ""What's your phone number sir?"", ""Two Zero Nine."", ""Two Zero Nine."", ""Seven Zero Eight."", ""Seven Zero Eight."", ""Seven Nine Zero Six."", ""Seven Nine Zero Six."", ""Two Zero Nine Seven Zero Eight Seven Nine Zero Six."", ""Well captured sir."", ""What's next?"", ""Just a minute sir."", ""Alright."", ""Can you provide your date of birth details sir?"", ""July Four, Nineteen Eighty Two."", ""July Four, Nineteen Eighty Two. Is that right sir?"", ""Yes please."", ""Can I have your Social Security Number sir?"", ""Is it the nine digit number?"", ""Yes sir. It's a nine digit number."", ""Five Six Seven Eight Two."", ""Five Six Seven Eight Two."", ""One Six Eight Four."", ""Five Six Seven Eight Two One Six Eight Four Is that right mister Derek?"", ""Yes you are."", ""What's your security answer sir?"", ""I can't remember my security answer. What am I going to do?"", ""What's your mother's maiden name sir?"", ""Her maiden name is Webster."", ""That's correct sir."", ""Any more details for identification?"", ""Your details have been verified sir."", ""I would love to upgrade my home owner insurance plan."", ""Okay sir. Just a minute sir."", ""I just secured a property in California and I recently moved in with my family."", ""Whoa! That's great. Congratulations sir."", ""Thank you."", ""From your record sir, you were on Home preferred plan before. You would love an upgrade to Home complete plan right?"", ""Exactly."", ""The Home Complete plan costs Two thousand dollars per year sir."", ""That's quite affordable. I would also love to know if I can change my address on the mobile app instead of calling the helpline."", ""Yes you can sir. Do you need help with it sir?"", ""No thank you. I'll update my information on the app."", ""How do you want to go about the payment sir?"", ""You have my credit card details right?"", ""Just a minute sir to check for your credit card details."", ""It's fine."", ""We have your credit card details sir."", ""You can deduct the bills directly from my account on a monthly basis."", ""Alright sir. Your plan has been successfully changed. Is there any other thing you would love me to do for you?"", ""That would be all for now. Thanks for the help."", ""Thanks for choosing Rivertown Insurance sir an we hope you enjoy your new home. Do have a lovely day sir."", ""Thank you. Have a lovely day as well."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
406,"{""dialogue_id"": ""406"", ""turns"": {""turn_id"": [""insurance_406_000"", ""insurance_406_001"", ""insurance_406_002"", ""insurance_406_003"", ""insurance_406_004"", ""insurance_406_005"", ""insurance_406_006"", ""insurance_406_007"", ""insurance_406_008"", ""insurance_406_009"", ""insurance_406_010"", ""insurance_406_011"", ""insurance_406_012"", ""insurance_406_013"", ""insurance_406_014"", ""insurance_406_015"", ""insurance_406_016"", ""insurance_406_017"", ""insurance_406_018"", ""insurance_406_019"", ""insurance_406_020"", ""insurance_406_021"", ""insurance_406_022"", ""insurance_406_023"", ""insurance_406_024"", ""insurance_406_025"", ""insurance_406_026"", ""insurance_406_027"", ""insurance_406_028"", ""insurance_406_029"", ""insurance_406_030"", ""insurance_406_031"", ""insurance_406_032"", ""insurance_406_033"", ""insurance_406_034"", ""insurance_406_035"", ""insurance_406_036"", ""insurance_406_037"", ""insurance_406_038"", ""insurance_406_039"", ""insurance_406_040"", ""insurance_406_041"", ""insurance_406_042"", ""insurance_406_043"", ""insurance_406_044"", ""insurance_406_045"", ""insurance_406_046"", ""insurance_406_047"", ""insurance_406_048"", ""insurance_406_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""I checked my credit card transaction history, and it was billed twice last week."", ""Okay. Sorry for inconvenience that might cause. May I have your first and last name please?"", ""My name is Lionel Dwayne."", ""Okay, Lionel as your first name and Dwayne as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is two two right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's seven seven seven one."", ""Seven seven seven one."", ""two two two three."", ""two two two three."", ""Yep, that's right."", ""Okay, six six six one two two two three, is that correct?"", ""Oh! Sorry, it actually ends with two two two two not two two two three. I thought I saw three."", ""Okay. No worries sir. You said six six six one two two two two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is March sixth, nineteen eighty one."", ""June eleven, nineteen sixty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. Please provide me the claim number of the incident?"", ""Alright two two two seven."", ""Two two two seven."", ""seven seven zero six."", ""seven seven zero six."", ""Seven seven."", ""Seven seven."", ""Yeah."", ""You said two two two seven seven seven zero six seven seven."", ""Exactly."", ""We're sorry about the inconvenience this might have caused you."", ""It's Okay, Have you detected the cause?"", ""Yes I've done that and I promise to rectify the issue within twenty two hours."", ""Okay thanks."", ""So sorry about the incident sir. Do you have any other thing you need some help with?"", ""No. That will be all for now."", ""Do have a great day sir."", ""Thanks."", ""Bye sir."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
407,"{""dialogue_id"": ""407"", ""turns"": {""turn_id"": [""insurance_407_000"", ""insurance_407_001"", ""insurance_407_002"", ""insurance_407_003"", ""insurance_407_004"", ""insurance_407_005"", ""insurance_407_006"", ""insurance_407_007"", ""insurance_407_008"", ""insurance_407_009"", ""insurance_407_010"", ""insurance_407_011"", ""insurance_407_012"", ""insurance_407_013"", ""insurance_407_014"", ""insurance_407_015"", ""insurance_407_016"", ""insurance_407_017"", ""insurance_407_018"", ""insurance_407_019"", ""insurance_407_020"", ""insurance_407_021"", ""insurance_407_022"", ""insurance_407_023"", ""insurance_407_024"", ""insurance_407_025"", ""insurance_407_026"", ""insurance_407_027"", ""insurance_407_028"", ""insurance_407_029"", ""insurance_407_030"", ""insurance_407_031"", ""insurance_407_032"", ""insurance_407_033"", ""insurance_407_034"", ""insurance_407_035"", ""insurance_407_036"", ""insurance_407_037"", ""insurance_407_038"", ""insurance_407_039"", ""insurance_407_040"", ""insurance_407_041"", ""insurance_407_042"", ""insurance_407_043"", ""insurance_407_044"", ""insurance_407_045"", ""insurance_407_046"", ""insurance_407_047"", ""insurance_407_048"", ""insurance_407_049"", ""insurance_407_050"", ""insurance_407_051"", ""insurance_407_052"", ""insurance_407_053"", ""insurance_407_054"", ""insurance_407_055"", ""insurance_407_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out."", ""Alright. I can do that for you. But I'll have to ask couple of questions if you don't mind."", ""Go ahead."", ""May I have your first name and last name please?"", ""My name is Paul Simeon."", ""Okay, Paul as your first name and Simeonas your last name?"", ""That's it."", ""l'll also need you customer number."", ""Where can I find that? I'm not really familiar with all these digits."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four to six number right?"", ""It's always eight digit long."", ""yes, it is."", ""Right. Call that number for me please."", ""Yeah. It's two one seven four."", ""two one seven four."", ""two eight seven seven."", ""two eight seven seven."", ""That's it."", ""Okay. two one seven four two eight seven seven right?"", ""Yeah. That's correct."", ""May I have your date of birth please?"", ""It's twenty fourth of June nineteen eighty two."", ""You said twenty fourth of June, nineteen eighty two right?"", ""Sure."", ""To check your payment status, I need to have your policy number. You can find this number on your account page in our website."", ""okay, give me a moment. Let me look for it."", ""Sure, please take your time."", ""Policy number, Is it the string of number below my profile picture?"", ""yes exactly. Could you read that number to me?"", ""Sure. It's four six seven."", ""Four six seven."", ""Nine four four."", ""Nine four four."", ""Eight two three."", ""Eight two three."", ""Yep thats it."", ""Okay. Four six seven Nine four four Eight two three right?"", ""Yes that's correct."", ""One last thing. When did you make the payment?"", ""that should be two days ago at around sixteen hundred hour."", ""Okay, just a moment please."", """", ""Thanks for being patient with us sir."", ""No problem."", ""I'm pleased to inform you that your payment is succesful."", ""Thanks. What a relieve."", ""We're very sorry for any inconveniences."", ""It'alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us sir."", ""You're welcome."", ""Do have a great day."", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
408,"{""dialogue_id"": ""408"", ""turns"": {""turn_id"": [""insurance_408_000"", ""insurance_408_001"", ""insurance_408_002"", ""insurance_408_003"", ""insurance_408_004"", ""insurance_408_005"", ""insurance_408_006"", ""insurance_408_007"", ""insurance_408_008"", ""insurance_408_009"", ""insurance_408_010"", ""insurance_408_011"", ""insurance_408_012"", ""insurance_408_013"", ""insurance_408_014"", ""insurance_408_015"", ""insurance_408_016"", ""insurance_408_017"", ""insurance_408_018"", ""insurance_408_019"", ""insurance_408_020"", ""insurance_408_021"", ""insurance_408_022"", ""insurance_408_023"", ""insurance_408_024"", ""insurance_408_025"", ""insurance_408_026"", ""insurance_408_027"", ""insurance_408_028"", ""insurance_408_029"", ""insurance_408_030"", ""insurance_408_031"", ""insurance_408_032"", ""insurance_408_033"", ""insurance_408_034"", ""insurance_408_035"", ""insurance_408_036"", ""insurance_408_037"", ""insurance_408_038"", ""insurance_408_039"", ""insurance_408_040"", ""insurance_408_041"", ""insurance_408_042"", ""insurance_408_043"", ""insurance_408_044"", ""insurance_408_045"", ""insurance_408_046"", ""insurance_408_047"", ""insurance_408_048"", ""insurance_408_049"", ""insurance_408_050"", ""insurance_408_051"", ""insurance_408_052"", ""insurance_408_053"", ""insurance_408_054"", ""insurance_408_055"", ""insurance_408_056"", ""insurance_408_057"", ""insurance_408_058"", ""insurance_408_059"", ""insurance_408_060"", ""insurance_408_061"", ""insurance_408_062"", ""insurance_408_063"", ""insurance_408_064"", ""insurance_408_065"", ""insurance_408_066"", ""insurance_408_067"", ""insurance_408_068"", ""insurance_408_069"", ""insurance_408_070"", ""insurance_408_071"", ""insurance_408_072"", ""insurance_408_073"", ""insurance_408_074"", ""insurance_408_075"", ""insurance_408_076"", ""insurance_408_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Thanks for calling Rivertown Insurance. How may I help you?"", ""I would love to cancel six of my insurance plans with your company."", ""I'll need some of your details for identification ma'am."", ""Which of my details will you be needing?"", ""What's your first and last name ma'am?"", ""Maxine Nunez."", ""Your Mobile phone number?"", ""Six six Nine."", ""Six six NIne."", ""Three Six Seven."", ""Three Six Seven."", ""two two Three Two."", ""Please kindly confirm your mobile phone number. Six six Nine Three Six Seven two two Three Two."", ""Yeah. Correct."", ""Your date of birth ma'am."", ""March Two Nineteen ninety Seven."", ""Your Social Security Number?"", ""six Six six."", ""six Six six."", ""Nine Four six."", ""Nine Four six."", ""Three six Six."", ""Three six Six."", ""Kindly reconfirm the social security number again."", ""six Six six Nine Four six Three six Six right?"", ""Yes. That's correct."", ""Your Security Answer ma'am?"", ""I can't remember my security answer."", ""What's the name of your first pet?"", ""Micah."", ""That's incorrect ma'am."", ""Whisper then."", ""That's also incorrect ma'am."", ""What will I do? I can't remember the answer."", ""I'll help you reset your security question."", ""Oh! That would be lovely."", ""I'd ask you a few questions. Kindly pick the question you can easily remember or write out the question in a notebook."", ""kindly hold on, let me go get a pen and book."", ""It's fine ma'am."", ""What are the questions?"", ""What's your mother's maiden name, the name of your high school, the name of your childhood best friend?"", ""My Mother's maiden name is Kelly."", ""That is your new security question and answer."", ""I hope I will remember this as well. I feel like I have partial amnesia."", ""As long as you wrote it down and keep it somewhere accessible, you won't forget it ma'am."", ""What other information do you need?"", ""Your policy number ma'am."", ""Three Two Seven."", ""Three Two Seven."", ""six two two Two Six."", ""Three Two Seven six two two Two Six right?"", ""Yes, That's right."", ""So which of your insurance plans do you want to cancel ma'am?"", ""I want to cancel my automobile insurance plan."", ""What plan type were you on ma'am?"", ""The complete automobile plan."", ""if I may ask, why do you want to cancel your automobile insurance plan?"", ""I recently ran out of job and I have four kids to cater for."", ""Oh! I'm so sorry ma'am."", ""That's not all. I lost my husband to Covid one nine and I'm saddled with the responsibility of taking care of my four kids."", ""that must have been a lot for you to handle. I'm so sorry for your loss ma'am. How are you holding up ma'am?"", ""I've been doing some menial jobs and I work four shifts, I had to sell my car to offset some of the bills."", ""Once again I'm sorry for your loss ma'am."", ""That's why I want to cancel my automobile insurance plan. How do I go about it?"", ""We'll remove that plan on your list of insurance and also remove it from your bills."", ""Thank you so much. I would also love to know If I can update my payment preference on the mobile app myself."", ""Yes you can ma."", ""How will I go about it?"", ""On the top right hand corner of the app, You'll see the self service option."", ""What next?"", ""Click on it, you'll see various options to pick from."", ""yep! I just saw the option."", ""Is there any other help you need me to do for you?"", ""That would be all for now. Thanks for your time."", ""Thank you for choosing Rivertown Insurance. Once again accept our heartfelt condolence."", ""Thanks for your understanding."", ""Do have a lovely day ma'am. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
409,"{""dialogue_id"": ""409"", ""turns"": {""turn_id"": [""insurance_409_000"", ""insurance_409_001"", ""insurance_409_002"", ""insurance_409_003"", ""insurance_409_004"", ""insurance_409_005"", ""insurance_409_006"", ""insurance_409_007"", ""insurance_409_008"", ""insurance_409_009"", ""insurance_409_010"", ""insurance_409_011"", ""insurance_409_012"", ""insurance_409_013"", ""insurance_409_014"", ""insurance_409_015"", ""insurance_409_016"", ""insurance_409_017"", ""insurance_409_018"", ""insurance_409_019"", ""insurance_409_020"", ""insurance_409_021"", ""insurance_409_022"", ""insurance_409_023"", ""insurance_409_024"", ""insurance_409_025"", ""insurance_409_026"", ""insurance_409_027"", ""insurance_409_028"", ""insurance_409_029"", ""insurance_409_030"", ""insurance_409_031"", ""insurance_409_032"", ""insurance_409_033"", ""insurance_409_034"", ""insurance_409_035"", ""insurance_409_036"", ""insurance_409_037"", ""insurance_409_038"", ""insurance_409_039"", ""insurance_409_040"", ""insurance_409_041"", ""insurance_409_042"", ""insurance_409_043"", ""insurance_409_044"", ""insurance_409_045"", ""insurance_409_046"", ""insurance_409_047"", ""insurance_409_048"", ""insurance_409_049"", ""insurance_409_050"", ""insurance_409_051"", ""insurance_409_052"", ""insurance_409_053"", ""insurance_409_054"", ""insurance_409_055"", ""insurance_409_056"", ""insurance_409_057"", ""insurance_409_058"", ""insurance_409_059"", ""insurance_409_060"", ""insurance_409_061"", ""insurance_409_062"", ""insurance_409_063"", ""insurance_409_064"", ""insurance_409_065"", ""insurance_409_066""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, Thanks for calling Rivertown Insurance. How may I help you?"", ""Good morning. How are you?"", ""I'm very well good and you?"", ""Fine as well."", ""How may I help you sir?"", ""A friend of mine referred me to your insurance company and he told me you offer the best rates in California."", ""Oh! That's so nice of your friend."", ""Actually, I recently lost him to an automobile accident and it's been so hard moving on."", ""I'm sorry for the loss of your friend sir."", ""Prior to his death, We both planned on enrolling in an insurance company that offers the best rate for life insurance."", ""Our life insurance plans are flexible and affordable."", ""Asides Life Insurance, what other packages do you have?"", ""Sure sir. We provide insurance for Pets, Rent, Automobile, Homeowner, Condo."", ""Whoa! You also have an insurance plan for renters. That's incredible."", ""You're right on track sir. So what particular insurance plan do you want?"", ""I would love to register for life insurance and I would love to know the types of, life insurance you have."", ""We have three types of life insurance. We have the Term Life Insurance, Whole Life Insurance and the Universal Life Insurance."", ""What are their rates?"", ""The term life insurance goes for three hundred dollars per year, the whole life insurance goes for one thousand eight hundred dollars per year while the universal life insurance goes for one thousand two hundred dollars per year."", ""How does each of the plan types work?"", ""Term life insurance guarantees payment of a stated death benefit to the insured beneficiaries if the insured person dies during a specified time."", ""Go on please."", ""The univesal life insurance is a permanent life insurance with a coverage that lasts a lifetime and builds actual cash value that is separate from the death benefit."", ""sounds lovely. What about the whole life insurance plan?"", ""Whole life insurance plan provides permanent death benefit coverage for the life of the insured. It also comes with savings component in which cash can build up."", ""Whoa! This is mindblowing. I'm interested in the whole life insurance plan."", ""I will need some of your details for identification sir."", ""What details?"", ""What's your first and last name sir?"", ""Alfred Steger."", ""What's your date of birth sir?"", ""Januuary Two, Nineteen Eighty Five."", ""Can I have your mobile phone number sir?"", ""sure you can. Eight Five Eight."", ""Eight Five Eight."", ""Seven Seven One."", ""Seven Seven One."", ""Nine Five Five Three."", ""Nine Five Five Three."", ""Eight Five Eight Seven Seven One Nine Nine Five Three."", ""Noted sir. Can I have your home address sir?"", ""Number Four One Six Nine Hood Avenue, San Diego, California."", ""Number Four One Six Nine Hood Avenue, San Diego, California. Is that correct sir?"", ""Yes it is."", ""Can I have your zip code sir?"", ""Nine Two One Two Three."", ""I'm going to ask you a security question that is peculiar to you alone. You can write it down for easy remembrance."", ""Just a minute please."", ""What is your mother's maiden name?"", ""Brandon."", ""Your Security question is your mother's maiden name and the answer is Brandon."", ""Noted. Any other thing?"", ""#em. Yes please, I'll need your social security number sir."", ""Five Seven Three."", ""Five Seven Three."", ""Nine Three Three."", ""Nine Three Three."", ""Three Two Eight."", ""Three Two Eight."", ""How many more information do you need?"", ""#em. None for now sir. An account has been created for you sir. Is there any other thing you would love me to do for you sir?"", ""How will I go about the payment process?"", ""That's quite easy sir. I can help you with it."", ""Oh! I totally forgot. I have a meeting in the next five minutes. I'll give you a call some other day."", ""Alright sir. We look forward to receiving your call."", ""Thanks for helping out. Have a nice day."", ""Bye sir.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
410,"{""dialogue_id"": ""410"", ""turns"": {""turn_id"": [""insurance_410_000"", ""insurance_410_001"", ""insurance_410_002"", ""insurance_410_003"", ""insurance_410_004"", ""insurance_410_005"", ""insurance_410_006"", ""insurance_410_007"", ""insurance_410_008"", ""insurance_410_009"", ""insurance_410_010"", ""insurance_410_011"", ""insurance_410_012"", ""insurance_410_013"", ""insurance_410_014"", ""insurance_410_015"", ""insurance_410_016"", ""insurance_410_017"", ""insurance_410_018"", ""insurance_410_019"", ""insurance_410_020"", ""insurance_410_021"", ""insurance_410_022"", ""insurance_410_023"", ""insurance_410_024"", ""insurance_410_025"", ""insurance_410_026"", ""insurance_410_027"", ""insurance_410_028"", ""insurance_410_029"", ""insurance_410_030"", ""insurance_410_031"", ""insurance_410_032"", ""insurance_410_033"", ""insurance_410_034"", ""insurance_410_035"", ""insurance_410_036"", ""insurance_410_037"", ""insurance_410_038"", ""insurance_410_039"", ""insurance_410_040"", ""insurance_410_041"", ""insurance_410_042"", ""insurance_410_043"", ""insurance_410_044"", ""insurance_410_045"", ""insurance_410_046"", ""insurance_410_047"", ""insurance_410_048"", ""insurance_410_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer's services. How may I help you?"", ""Hi, I'd like to cancel the automatic billing of my account."", ""Sure, I can help you with that. #Um, may I have your first and last name please?"", ""Of course, my name is Scott Migel."", ""Okay, Scott Miguel, for clarity's sake, your Miguel is with a U right?"", ""No, it's m. i. g. e. l."", ""Okay, sorry about that. Got it, Migel. I'll #eh, need your birthdate and your phone number, please."", ""What for?"", ""Well, to cancel your plan Sir, I'll need both information."", ""Oh, sorry about that. I had my guard up for no reason ."", ""It's okay, I understand ."", "", okay, my date of birth is November twenty sixth, nineteen ninety five."", ""#Hm, okay. Novemer twenty sixth, nineteen ninety five, got it. Your number, please."", ""Yea, my number is zero one eight five four four seven nine. My social security number is one one five six four two one eight nine."", ""#Hm, zero one eight five four seven nine? It's missing a number, can you repeat it please?"", ""Sure, give me a second to confirm, okay, zero one eight five four four seven nine four."", ""Zero one eight five four four seven nine, okay gotcha. Give me a second."", ""#Hm."", ""#Um, sorry sir, I only need your phone number please."", ""I must have thought, well, okay then, sorry about that."", ""It's okay Sir and thanks for the info."", ""#Um, yea, sure."", ""You said you would like to cancel the automatic billing of your account?"", ""Uh-huh, that's what I said."", ""Okay, may I ask if it's temporarily or permanently sir?"", ""#Ah, permanently please."", ""Whoa, permanently? May I ask why, sir?"", ""No reason, geez, I just want it canceled permanently."", ""#Hm, okay Sir. Just give a minute."", ""Huh, you've been saying that for a while now, please be fast about it."", ""So, mister Migel?"", ""#Eh, I'm listening."", ""I just checked and cancelling of the automatic billing of your account won't be possible until a year has elasped."", ""What?!"", ""Yes sir, it appears you asked for an automatic billing of your account for a particular length of years, am I right?"", ""#Uh, you are. My bad."", ""Five years right?"", ""Yes, five years."", ""Yep, sorry it won't be possile until #eh, two years has elapsed."", ""Oh no, what do I do now?"", ""Well, that depends on you. I'm ready to help either way ."", ""Okay I'd like to cancel my request then."", ""Give a minute while I do that."", ""#Hm."", ""This won't take long at all, I just need to okay gotcha."", ""Alright, I guess thats all."", ""#Um, yes sir."", ""Okay then. #Eh, thank you for your time."", ""You're welcome, always happy to help. Bye and have a nice day."", ""Okay, bye-bye and you too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
411,"{""dialogue_id"": ""411"", ""turns"": {""turn_id"": [""insurance_411_000"", ""insurance_411_001"", ""insurance_411_002"", ""insurance_411_003"", ""insurance_411_004"", ""insurance_411_005"", ""insurance_411_006"", ""insurance_411_007"", ""insurance_411_008"", ""insurance_411_009"", ""insurance_411_010"", ""insurance_411_011"", ""insurance_411_012"", ""insurance_411_013"", ""insurance_411_014"", ""insurance_411_015"", ""insurance_411_016"", ""insurance_411_017"", ""insurance_411_018"", ""insurance_411_019"", ""insurance_411_020"", ""insurance_411_021"", ""insurance_411_022"", ""insurance_411_023"", ""insurance_411_024"", ""insurance_411_025"", ""insurance_411_026"", ""insurance_411_027"", ""insurance_411_028"", ""insurance_411_029"", ""insurance_411_030"", ""insurance_411_031"", ""insurance_411_032"", ""insurance_411_033"", ""insurance_411_034"", ""insurance_411_035"", ""insurance_411_036"", ""insurance_411_037"", ""insurance_411_038"", ""insurance_411_039"", ""insurance_411_040"", ""insurance_411_041"", ""insurance_411_042"", ""insurance_411_043"", ""insurance_411_044"", ""insurance_411_045"", ""insurance_411_046"", ""insurance_411_047"", ""insurance_411_048"", ""insurance_411_049"", ""insurance_411_050"", ""insurance_411_051"", ""insurance_411_052"", ""insurance_411_053"", ""insurance_411_054"", ""insurance_411_055"", ""insurance_411_056"", ""insurance_411_057"", ""insurance_411_058"", ""insurance_411_059"", ""insurance_411_060"", ""insurance_411_061"", ""insurance_411_062"", ""insurance_411_063"", ""insurance_411_064"", ""insurance_411_065"", ""insurance_411_066"", ""insurance_411_067"", ""insurance_411_068"", ""insurance_411_069"", ""insurance_411_070"", ""insurance_411_071"", ""insurance_411_072"", ""insurance_411_073"", ""insurance_411_074"", ""insurance_411_075""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to enroll a plan on my account. I tried to enroll after creating an account it on your website but couldn't. I guess I have to make a phone call to enroll."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Kristine Johnson."", ""Okay, Kristine as your first name and Johnson as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth ma."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is seven seven right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""seven seven seven three."", ""seven seven seven three."", ""Yep, that's right."", ""Okay, six six six one seven seven seven three, is that correct?"", ""Oh! Sorry, it actually ends with seven seven seven three not seven seven seven three. I thought I saw three."", ""Okay. No worries sir. You said six six six one seven seven seven three right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is Decenber sixth, nineteen eighty three."", ""December sixth, nineteen eighty three right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""mhm."", ""Alright. May I know your social security number?"", ""That is five zero five zero."", ""Okay, you said five zero five zero."", ""Yes."", ""Kindly provide me the answer to your security question."", ""That is my Mother's maiden name."", ""Exactly sir."", ""Her name is Ekstrom."", ""Okay, Ekstrom."", ""Yes."", ""Kindly tell me about the plan you want to enroll."", ""I would like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them."", ""Yes ma. We do."", ""Tell me more about it."", ""We have the Petcare Basic which costs five hundred dollar per year."", ""Okay."", ""The other one is Petcare Preferred which cost one thousand dollars per year."", ""Is that all?"", ""Yes ma."", ""Sure. Go on please with Petcare Basic."", ""Alright ma."", ""How can I make payment?"", ""You will provide me your credit card details ma."", ""Okay, I'm using visa card."", ""That's not a problem."", ""seven five three three."", ""seven five three three."", ""Six seven five nine."", ""Six seven five nine."", ""Zero five zero zero."", ""Zero five zero zero."", ""Seven five five three."", ""Seven five five three."", ""Yes."", ""What is the Expiration date?"", ""seven twenty twenty six."", ""seven twenty twenty six."", ""What us your Credit card cvv ma?"", ""That's zero seven six."", ""Yes."", ""You've successfully enroll in plan with us ma."", ""Thank you."", ""Do have a great day!"", ""You too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
412,"{""dialogue_id"": ""412"", ""turns"": {""turn_id"": [""insurance_412_000"", ""insurance_412_001"", ""insurance_412_002"", ""insurance_412_003"", ""insurance_412_004"", ""insurance_412_005"", ""insurance_412_006"", ""insurance_412_007"", ""insurance_412_008"", ""insurance_412_009"", ""insurance_412_010"", ""insurance_412_011"", ""insurance_412_012"", ""insurance_412_013"", ""insurance_412_014"", ""insurance_412_015"", ""insurance_412_016"", ""insurance_412_017"", ""insurance_412_018"", ""insurance_412_019"", ""insurance_412_020"", ""insurance_412_021"", ""insurance_412_022"", ""insurance_412_023"", ""insurance_412_024"", ""insurance_412_025"", ""insurance_412_026"", ""insurance_412_027"", ""insurance_412_028"", ""insurance_412_029"", ""insurance_412_030"", ""insurance_412_031"", ""insurance_412_032"", ""insurance_412_033"", ""insurance_412_034"", ""insurance_412_035"", ""insurance_412_036"", ""insurance_412_037"", ""insurance_412_038"", ""insurance_412_039"", ""insurance_412_040"", ""insurance_412_041"", ""insurance_412_042"", ""insurance_412_043"", ""insurance_412_044"", ""insurance_412_045""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good Morning, and thank you for calling Rivertown Insurance how can I help you today?"", ""Finally, do you know how long I have been on hold waiting to speak to someone? This is crazy."", ""I apologize for the long wait ma`ame, but I'm here now, how can I help you today?"", ""I need to reset my password. I don't know I locked myself out again and this is a pain calling in, there use to be a button I could click and reset my password."", ""Yes ma`ame, I understand what a pain it is to call in, however we take our customer's cyber security very seriously which is why we did away with the automatic reset option."", ""Well, I don't know if that's good or bad."", ""Okay, ma`ame can I get your name please?"", ""Yes, it's Stella Stevens."", ""Okay, great. miss Stevens do you have your policy number handy?"", ""No, I don't."", ""That's okay we can verify your account another way. Can you please give me your social security number"", ""Three one eight, nine two, six seven four one."", ""Okay great, thank you miss Stevens. And if I can get you to verify your address for me please."", ""One nine twenty-one Westmoreland Street."", ""And the city, state and zip code."", ""Yeah it's uh, Somerset, Ohio six one three four four."", ""Okay, great miss Stevens one more step to authentication I'm going to send you a code to the phone number we have on file, do you have your cell phone?"", ""Yes, why so many steps? I gave you my social security number and my address."", ""I understand but again we take our customer's security very seriously. If you can let me know when you get that code and read it back to me."", ""Okay, I got it. Um, hold on one second."", ""Okay take your time."", ""Okay it's uh, five one eight two nine."", ""Great. Okay now lets reset your password. I'm going to send you a link to your email, the link will only be good for thirty minutes, will this be a problem?"", ""No that will be fine, I will just log in here at work."", ""Okay, I sent the email now, just click on the link and it will take you to reset page. "", ""Okay."", ""Great, now miss Stevens, I see you are due for an insurance review, would you like to schedule that phone call now? It will take about thirty minutes to do."", ""Um, no I don't think I want to schedule that now. Wait what's an insurance review?"", ""We go over your current policies and see if you have to much insurance and are overpaying or if you don't have enough and need additional coverage."", ""Oh, um..."", ""Life changes happen and many people forget to call the insurance company to protect what they have. We just want to make sure that you are getting the proper coverage for your needs."", ""Well, that sounds like a good idea, but I don't have time right now."", ""That's fine, we can schedule an appointment at your convenience, like I said it takes about thirty minutes so if you have a time that would work for you."", ""You know what no not today, I haven't had any life changes recently. I just needed to get my password reset."", ""That's fine. One more question before we go."", ""Okay."", ""If you were satisfied with the service you were given today, would you mind staying on the line and taking a short survey after our phone call?"", ""Um, yeah I can do that."", ""Thank you. Ma`ame, my name is Tamara and my badge number is six one nine four eight, you will need that for the survey."", ""Okay."", ""Is there anything else I can do for you today?"", ""No that's all."", ""Okay wonderful, I'm going to connect you to the survey and you have a good day ma`ame."", ""Thank you."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
413,"{""dialogue_id"": ""413"", ""turns"": {""turn_id"": [""insurance_413_000"", ""insurance_413_001"", ""insurance_413_002"", ""insurance_413_003"", ""insurance_413_004"", ""insurance_413_005"", ""insurance_413_006"", ""insurance_413_007"", ""insurance_413_008"", ""insurance_413_009"", ""insurance_413_010"", ""insurance_413_011"", ""insurance_413_012"", ""insurance_413_013"", ""insurance_413_014"", ""insurance_413_015"", ""insurance_413_016"", ""insurance_413_017"", ""insurance_413_018"", ""insurance_413_019"", ""insurance_413_020"", ""insurance_413_021"", ""insurance_413_022"", ""insurance_413_023"", ""insurance_413_024"", ""insurance_413_025"", ""insurance_413_026"", ""insurance_413_027"", ""insurance_413_028"", ""insurance_413_029"", ""insurance_413_030"", ""insurance_413_031"", ""insurance_413_032"", ""insurance_413_033"", ""insurance_413_034"", ""insurance_413_035"", ""insurance_413_036"", ""insurance_413_037"", ""insurance_413_038"", ""insurance_413_039"", ""insurance_413_040"", ""insurance_413_041"", ""insurance_413_042"", ""insurance_413_043"", ""insurance_413_044"", ""insurance_413_045"", ""insurance_413_046"", ""insurance_413_047"", ""insurance_413_048"", ""insurance_413_049"", ""insurance_413_050"", ""insurance_413_051"", ""insurance_413_052"", ""insurance_413_053"", ""insurance_413_054"", ""insurance_413_055"", ""insurance_413_056"", ""insurance_413_057"", ""insurance_413_058"", ""insurance_413_059"", ""insurance_413_060"", ""insurance_413_061"", ""insurance_413_062"", ""insurance_413_063""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?"", ""Good morning. How are you?"", ""I'm fine ma'am and you?"", ""I'm fine as well."", ""How may I help you ma'am?"", ""mister Brian Hogwart who just recently insured his pets referred me to your insurance company."", ""#em, That's so nice of mister Brian."", ""I hope your rates are quite affordable though."", ""Sure ma'am. We offer the best rates in town."", ""[Laughter] how sure are you?"", ""mister Brian wouldn't have referred you to us if he wasn't impressed with our rates and services ma'am."", ""That's a valid point there. So how does it work?"", ""We have two plan types for pet insurance ma'am."", ""I lost two of my Eskimo dogs three weeks ago. It was such a tragic loss. I can't afford to lose my Terrier dog again."", ""Oh! I'm so sorry for the loss of your dogs ma'am."", ""So can you tell me more about the pet insurance plan?"", ""Sure ma'am. We have the petcare basic plan and the petcare preferred plan."", ""Okay. What are their differences and rates?"", ""Petcare Basic plan costs five hundred dollars per year while Petcare preferred plan costs one thousand dollars per year."", ""Quite affordable. So how do each of them operate?"", ""The Petcare Basic plan covers twenty five per cent veteniary services while the petcare preferred plan offers fifty percent of veteniary costs and also cover accident and illnesses."", ""Whoa! That's amazing. So which one should I go for?"", ""I would advise you go for the Petcare preferred type ma'am. It covers a lot of expenses for your pet."", ""Alright. So how do I go about it?"", ""I'll need to take down some of your details ma'am. What's your first and last name ma'am?"", ""Deborah David. My phone number is Two One Three Seven Nine Eight Seven Eight Two Two."", ""Can you call your phone number again ma'am?"", ""Two One Three Seven."", ""Two One Three Seven."", ""Nine Eight Seven."", ""Nine Eight Seven."", ""Eight Two Two."", ""What's your date of birth ma'am?"", ""September Two, Nineteen Ninty."", ""What's your Social Security Number ma'am?"", ""Six Three One."", ""Six Three One."", ""Three Two."", ""Three Two."", ""Nine Seven Six Zero."", ""Kindly provide the answer to your security question ma'am."", ""Moreno."", ""You want to insure just one dog. Is that right ma'am?"", ""Yes for now."", ""What is the breed of your dog ma'am?"", ""It's a male terrier dog."", ""What is the weight of your dog ma'am?"", ""He weighs Ninety pounds."", ""That's an healthy dog you have. What's his name?"", ""Ray."", ""Does he have any health challenge ma'am?"", ""Not at all. He's the healthiest dog I've ever seen. I love him so much."", ""That's so sweet. I also have a bull dog that means everyting to me."", ""Whoa! Dogs are so adorable."", ""What's his age?"", ""He's twenty four months old."", ""Just a minute please."", ""Alright. So how do I go about it?"", ""I've successfully registered your pet. Is there any other thing you would love me to help you with?"", ""That will be all for now. Thanks for helping out."", ""Thanks for choosing Rivertown Insurance ma'am. Do have a lovely day ma'am."", ""Bye."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
414,"{""dialogue_id"": ""414"", ""turns"": {""turn_id"": [""insurance_414_000"", ""insurance_414_001"", ""insurance_414_002"", ""insurance_414_003"", ""insurance_414_004"", ""insurance_414_005"", ""insurance_414_006"", ""insurance_414_007"", ""insurance_414_008"", ""insurance_414_009"", ""insurance_414_010"", ""insurance_414_011"", ""insurance_414_012"", ""insurance_414_013"", ""insurance_414_014"", ""insurance_414_015"", ""insurance_414_016"", ""insurance_414_017"", ""insurance_414_018"", ""insurance_414_019"", ""insurance_414_020"", ""insurance_414_021"", ""insurance_414_022"", ""insurance_414_023"", ""insurance_414_024"", ""insurance_414_025"", ""insurance_414_026"", ""insurance_414_027"", ""insurance_414_028"", ""insurance_414_029"", ""insurance_414_030"", ""insurance_414_031"", ""insurance_414_032"", ""insurance_414_033"", ""insurance_414_034"", ""insurance_414_035"", ""insurance_414_036"", ""insurance_414_037"", ""insurance_414_038"", ""insurance_414_039"", ""insurance_414_040"", ""insurance_414_041"", ""insurance_414_042"", ""insurance_414_043"", ""insurance_414_044"", ""insurance_414_045"", ""insurance_414_046"", ""insurance_414_047"", ""insurance_414_048"", ""insurance_414_049"", ""insurance_414_050"", ""insurance_414_051"", ""insurance_414_052"", ""insurance_414_053"", ""insurance_414_054"", ""insurance_414_055"", ""insurance_414_056"", ""insurance_414_057"", ""insurance_414_058"", ""insurance_414_059"", ""insurance_414_060"", ""insurance_414_061"", ""insurance_414_062"", ""insurance_414_063"", ""insurance_414_064"", ""insurance_414_065"", ""insurance_414_066"", ""insurance_414_067"", ""insurance_414_068"", ""insurance_414_069"", ""insurance_414_070"", ""insurance_414_071"", ""insurance_414_072"", ""insurance_414_073"", ""insurance_414_074"", ""insurance_414_075"", ""insurance_414_076"", ""insurance_414_077"", ""insurance_414_078"", ""insurance_414_079"", ""insurance_414_080"", ""insurance_414_081"", ""insurance_414_082"", ""insurance_414_083"", ""insurance_414_084"", ""insurance_414_085"", ""insurance_414_086"", ""insurance_414_087"", ""insurance_414_088"", ""insurance_414_089"", ""insurance_414_090"", ""insurance_414_091"", ""insurance_414_092"", ""insurance_414_093"", ""insurance_414_094"", ""insurance_414_095"", ""insurance_414_096"", ""insurance_414_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Good Afternoon, Welcome to Rivertown Insurance customer service, my name is Sonia. May I know you name?"", ""Afternoon, I am Sandra."", ""Okay, can I refer to you as Miss or mister Sandra?"", ""Yes, It's missus Sandra."", ""Oh! ok missus Sandra, welcome to Rivertown Insurance customers care service, how can I help you?"", ""Yes thank you, #em I want to reset my account login password."", ""missus Sandra, if i can hear you right, you said you want to reset your account password."", ""Yes ma."", ""Okay, missus Sandra may I know why you are resetting to a knew password?"", ""Yea, because I forgot the old one and I have thought over it but still couldn't remember it."", ""Well, missus Sandra we are very sorry for that."", ""Thank you."", ""Okay, mister Sandra is that all you want us to do for you?"", ""Yes that's all, please is there any hope of doing it successfully?"", ""Yea Sure, we can do that for you, but you will also Help us by answering some few questions."", ""Oh Okay, You can ask."", ""Okay, may i know your first name."", ""Ha hello, hello, i can't hear you."", ""Hello! hello!! can you hear me now?"", ""Yes I can hear you."", ""Okay, I said may I."", ""What did you say, I think the network is bad."", ""Yeah, missus Sandra I said may I know your first name?"", ""My first name?"", ""Yes ma'am."", ""Okay, Nathaniel."", ""Na...tha...ni..el o.k.a.y, Your middle name ma."", ""Winnie."", ""Riny."", ""No. It's Winnie."", ""You mean Winning?"", ""Yes Winnie."", ""Is it spelt W. I. N. N. I. N. G.?"", ""No, it's W."", ""Ok, W."", ""I."", ""I."", ""N."", ""N.. you mean N for Nine?"", ""Yes, then another N."", ""Oh Ok, N."", ""I."", ""I."", ""E."", ""E ok, W... I...N...N...I..E."", ""Yes that's the spelling."", ""Okay, what a nice name. Your Last name please."", ""Sandra."", ""S, a, n, d, r, a.... okay, missus Sandra, what's your date of birth?"", ""Twenty Eight of July, nineteen ninety two."", ""T..w..e..n..t..y....E.i.g.h.t.....of.., J.u.l.y, Nine.t.e.e.n n..i..n..e..t..y.. two."", ""Yea, exactly."", ""Alright, What is your mother's maiden name?"", ""Haa (Laughter) Oh my goodness, I I don't know what I wrote there at that time."", ""(Laughter) think of it ma."", ""Mirabelle #hn no, it's Josephine."", ""Ok, what is the name of your childhood best friend."", ""Ha, Nimi."", ""What's your favorite Pet?"", ""(Laughter) It's Bird."", ""You mean Bird?"", ""Yes, Bird."", ""Okay B.I.R.D. Alright. #Uh, could you please provide your phone number?"", ""Yeah sure."", ""Okay."", ""#Em, two two nine."", ""Two two nine."", ""Five three."", ""Five two."", ""Nah not two, I said three."", ""Oh sorry, five three."", ""Yes, zero two four."", ""Zero? did you say zero?"", ""Yes zero."", ""Okay."", ""Yeah."", ""Zero."", ""Two."", ""Two."", ""Sure."", ""Ok go on."", ""Nath sandy eleven at gmail dot com."", ""Nath sandy eleven at gmail dot com."", ""Yes."", ""Okay. Some moments please."", ""Ok."", ""Thanks for that. Your password reset is in progress."", ""O.k thank you."", ""Alright. So missus Sandra a new password have been sent to your Email. kindly log on to your email to check your new password."", ""Wow (so happy) thanks so much."", ""You are always welcome missus Sandra."", ""Yes ma."", ""If there's anything else, you can always reach out to us here and we'll be here to serve you better."", ""Okay. Thanks."", ""missus Sandra thanks so much for being a part of Rivertown Insurance company. Thank you, and have a wonderful night rest."", ""Thank you too Madam."", ""Good-bye."", ""yvonnestarkszero nine four at gmail dot com.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
415,"{""dialogue_id"": ""415"", ""turns"": {""turn_id"": [""insurance_415_000"", ""insurance_415_001"", ""insurance_415_002"", ""insurance_415_003"", ""insurance_415_004"", ""insurance_415_005"", ""insurance_415_006"", ""insurance_415_007"", ""insurance_415_008"", ""insurance_415_009"", ""insurance_415_010"", ""insurance_415_011"", ""insurance_415_012"", ""insurance_415_013"", ""insurance_415_014"", ""insurance_415_015"", ""insurance_415_016"", ""insurance_415_017"", ""insurance_415_018"", ""insurance_415_019"", ""insurance_415_020"", ""insurance_415_021"", ""insurance_415_022"", ""insurance_415_023"", ""insurance_415_024"", ""insurance_415_025"", ""insurance_415_026"", ""insurance_415_027"", ""insurance_415_028"", ""insurance_415_029"", ""insurance_415_030"", ""insurance_415_031"", ""insurance_415_032"", ""insurance_415_033"", ""insurance_415_034"", ""insurance_415_035"", ""insurance_415_036"", ""insurance_415_037"", ""insurance_415_038"", ""insurance_415_039"", ""insurance_415_040"", ""insurance_415_041"", ""insurance_415_042"", ""insurance_415_043"", ""insurance_415_044"", ""insurance_415_045"", ""insurance_415_046"", ""insurance_415_047"", ""insurance_415_048"", ""insurance_415_049"", ""insurance_415_050"", ""insurance_415_051"", ""insurance_415_052"", ""insurance_415_053"", ""insurance_415_054"", ""insurance_415_055"", ""insurance_415_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance, how may I help you?"", ""Hi there I needed to register my car with my workplace."", ""mhm."", ""And so I needed to "", ""I'm sorry?"", ""I needed to request a proof of insurance document."", ""Oh okay."", ""So I can validate my parking spot at work."", ""Yes, okay. I can definitely help you with that today."", ""Okay good."", ""There's just a few details we need to get sorted first."", ""Right."", ""First of all what's your name and date of birth?"", ""My name is Grace Navarro n. a. v. a. r. r. o."", ""Got it."", ""And my date of birth is oh one one two eight three."", ""Oh one one two eight three?"", ""That's correct."", ""And the last bit of information I need is your customer number."", ""My customer number."", ""Yes it should have eight numbers, and it will be on any correspondence weve sent you."", ""Oh okay one second let me go find it. You said any correspondence you've sent me?"", ""That's right, so any email we've sent you in the past."", ""Oh okay."", ""Should have that number in it somewhere. It just has eight digits."", ""Right. Okay I see it. It's eight nine two one."", ""Mhm, eight nine two one."", ""Seven four one three."", ""Okay, so that's eight nine two one seven four one three?"", ""Yes, correct."", ""Okay. And those were all correct so I have access to your account now."", ""Yay."", ""And I belive you said you wanted proof of insurance?"", ""Yes that is correct."", ""And how would you like to receive that, as a pdf file sent to your email, or as a paper document mailed to your address?"", ""What's the difference?"", ""Some places still require the physical, paper document. But the pdf file is exactly the same and also free. With the paper document we charge a small fee to cover the mailing costs."", ""I see."", ""So it really depends on what your workplace requires."", ""Yeah, I think they said that a pdf was okay."", ""Oh okay, good."", ""Yeah, I think I remember him saying that so yes, I would prefer the pdf file."", ""Alright, that's easy enough. I just need to confirm your email address on file is the correct one to send this to."", ""yeah that's the gmail right?"", ""Yes."", ""Right."", ""It's g. n. a. v. eighty three at gmail dot com."", ""That's the one, yep."", ""Alright excellent, I'll just send that off to you now. Okay, you should receive an email in the next few minutes with the pdf file attached."", ""Excellent."", ""Which will have your proof of insurance and you can take it from there."", ""That's right."", ""Is there anything else I can help you with today?"", ""no, I think that's it."", ""Well, in that case thank you for calling and I hope you have an excellent day."", ""Thank you for your help and you too, hope you have a good day."", ""Thank you, goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
416,"{""dialogue_id"": ""416"", ""turns"": {""turn_id"": [""insurance_416_000"", ""insurance_416_001"", ""insurance_416_002"", ""insurance_416_003"", ""insurance_416_004"", ""insurance_416_005"", ""insurance_416_006"", ""insurance_416_007"", ""insurance_416_008"", ""insurance_416_009"", ""insurance_416_010"", ""insurance_416_011"", ""insurance_416_012"", ""insurance_416_013"", ""insurance_416_014"", ""insurance_416_015"", ""insurance_416_016"", ""insurance_416_017"", ""insurance_416_018"", ""insurance_416_019"", ""insurance_416_020"", ""insurance_416_021"", ""insurance_416_022"", ""insurance_416_023"", ""insurance_416_024"", ""insurance_416_025"", ""insurance_416_026"", ""insurance_416_027"", ""insurance_416_028"", ""insurance_416_029"", ""insurance_416_030"", ""insurance_416_031"", ""insurance_416_032"", ""insurance_416_033"", ""insurance_416_034"", ""insurance_416_035"", ""insurance_416_036"", ""insurance_416_037"", ""insurance_416_038"", ""insurance_416_039"", ""insurance_416_040"", ""insurance_416_041"", ""insurance_416_042"", ""insurance_416_043"", ""insurance_416_044"", ""insurance_416_045"", ""insurance_416_046"", ""insurance_416_047"", ""insurance_416_048"", ""insurance_416_049"", ""insurance_416_050"", ""insurance_416_051"", ""insurance_416_052"", ""insurance_416_053"", ""insurance_416_054"", ""insurance_416_055"", ""insurance_416_056"", ""insurance_416_057"", ""insurance_416_058"", ""insurance_416_059"", ""insurance_416_060"", ""insurance_416_061"", ""insurance_416_062"", ""insurance_416_063"", ""insurance_416_064"", ""insurance_416_065"", ""insurance_416_066""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance, how may I help you today?"", ""Hi there, my name is Kristina Stachet, and I have an Auto Insurance plan with you guys."", ""mhm."", ""And my plan started on I guess my question is do you guys do retroactive discounts?"", ""Well "", ""Because my account started just last month, and I just saw a- an ad for this new sign on discount-."", ""Okay."", ""This new customer sign on discount, and I was wondering if I qualified for it?"", ""Well, that's a good question. I can say that normally we do not give out discounts in a retroactive fashion."", ""Right."", ""But, let me get your account pulled up here so I can definitively answer that for you."", ""Okay yeah."", ""So, first of all, how do you spell your name Kristina?"", ""It's Kristina with a K, so K R I S T I N A."", ""Okay."", ""and Stachet, spelled like S T A C H E T."", ""Okay, and then I just need to confirm your email account and your customer id number. What is the email address linked to your account?"", ""Yes it's my gmail account so it's K L S walrus ninety two at gmail dot com."", ""Okay."", ""And my customer id number is doo doo doo "", ""It should be an eight digit number near."", ""No yes I have it it's."", ""Oh I apologise."", ""Oh no no worries, I'm sure you get tons of people who don't know what they're doing."", ""yes every now and then it's true."", ""I know I have it it's just buried in here somewhere just one second I need to put the phone down."", ""That's okay."", ""Okay got it, are you there?"", ""Right here, ready when you are."", ""okay it's seven seven three two one eight nine two."", ""Alright, I've got that in and, I'm just looking over your account now to gather the necessary information."", ""mhm."", ""Okay, so, you wanted to ask about the new account promotional discount, is that correct?"", ""Yes, that's right."", ""Okay, so that discount went into effect on August fourth, and it is meant only for auto insurance plan accounts created on or after that date, and your account was created on July fifteenth. So, I'm afraid I can't offer you that particular discount."", ""Right I was just asking if that was a possibility."", ""Right and that's not a problem."", ""You never know until you ask!"", ""that's true. But, it does look like your acount might qualify for a discount under our safesmart program."", ""Oh! What's that?"", ""Our safesmart program is a safe driving program where we send you a monitoring device that you install on your vehicle, which is very easy and takes less than nintey seconds, and it sends us information back about your driving."", ""Oh okay."", ""Would you possibly be interested in this discount?"", ""Yeah, yes. But I'm confused about what I need to do. I install something in my car?"", ""Yes, that's right. It's just a small device, basically like a USB drive, that plugs into your cars computer and tells us if you have any accidents or start driving erratically or anything like that."", ""Okay."", ""And it's a ten percent discount if you qualify, and no cost what'soever if you don't qualify. So there's no risk to you."", ""Oh okay, that's good."", ""Does that still interest you miss Stachet?"", ""Yes. Yes it does. You can sign me up for that yes."", ""Excellent. I just need to check to make sure your car is compatible first. Some older models don't work with our device."", ""Oh okay. My car is a brand new so hopefully that'll be fine."", ""You are absolutely correct, they are compatible. And I also need to confirm that your mailing address is still the same as the one on file which is, three two seven harry hill drive, Pittsburgh Pennsylvania?"", ""That is correct, do you know what that discount would be on my account? You said ten percent."", ""Yes that's correct ten percent, for your account, because you have our preferred plan, that would total to one hundred and fifty dollars."", ""Do you know when that would go into effect?"", ""It would be applied to your final bill."", ""Okay. So that way I have to keep it up all year."", ""Yes that's right. If you still qualified by the time it came due, your final bill would be have one hundred and fifty dollars subtracted from it."", ""Well that sounds nice."", ""And so I'll get those sent off to you as soon as possible."", ""Right."", ""And those should come with instructions on how to install them on your car."", ""Okay."", ""Was there anything else I can help you with today?"", ""No, that's it. Thanks."", ""Thank you very much for calling Rivertown Insurance.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
417,"{""dialogue_id"": ""417"", ""turns"": {""turn_id"": [""insurance_417_000"", ""insurance_417_001"", ""insurance_417_002"", ""insurance_417_003"", ""insurance_417_004"", ""insurance_417_005"", ""insurance_417_006"", ""insurance_417_007"", ""insurance_417_008"", ""insurance_417_009"", ""insurance_417_010"", ""insurance_417_011"", ""insurance_417_012"", ""insurance_417_013"", ""insurance_417_014"", ""insurance_417_015"", ""insurance_417_016"", ""insurance_417_017"", ""insurance_417_018"", ""insurance_417_019"", ""insurance_417_020"", ""insurance_417_021"", ""insurance_417_022"", ""insurance_417_023"", ""insurance_417_024"", ""insurance_417_025"", ""insurance_417_026"", ""insurance_417_027"", ""insurance_417_028"", ""insurance_417_029"", ""insurance_417_030"", ""insurance_417_031"", ""insurance_417_032"", ""insurance_417_033"", ""insurance_417_034"", ""insurance_417_035"", ""insurance_417_036"", ""insurance_417_037"", ""insurance_417_038"", ""insurance_417_039"", ""insurance_417_040"", ""insurance_417_041"", ""insurance_417_042"", ""insurance_417_043"", ""insurance_417_044"", ""insurance_417_045"", ""insurance_417_046"", ""insurance_417_047"", ""insurance_417_048"", ""insurance_417_049"", ""insurance_417_050"", ""insurance_417_051"", ""insurance_417_052"", ""insurance_417_053"", ""insurance_417_054"", ""insurance_417_055"", ""insurance_417_056"", ""insurance_417_057"", ""insurance_417_058"", ""insurance_417_059"", ""insurance_417_060"", ""insurance_417_061"", ""insurance_417_062"", ""insurance_417_063"", ""insurance_417_064"", ""insurance_417_065"", ""insurance_417_066"", ""insurance_417_067"", ""insurance_417_068"", ""insurance_417_069"", ""insurance_417_070"", ""insurance_417_071"", ""insurance_417_072"", ""insurance_417_073"", ""insurance_417_074"", ""insurance_417_075"", ""insurance_417_076"", ""insurance_417_077"", ""insurance_417_078"", ""insurance_417_079"", ""insurance_417_080"", ""insurance_417_081"", ""insurance_417_082"", ""insurance_417_083""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance, how may I assist you today?"", ""Hi there my name is Michael Stockton, and I have an account with you guys, and I was just trying to check how much was left on my bill, but it seems like your system is down."", ""Right."", ""So I was just calling to see about that."", ""Right, yes. Well, I'm sorry to hear you were having trouble with our web portal."", ""mhm."", ""But I can definitely help you check on your account today. Let me see here."", ""Alright."", ""I just need to get a few pieces of information from you to verify your identity is that okay?"", ""Yes that's good."", ""Okay, and that's-the-the first question is what is your full name and email address?"", ""My full name is Michael Jack Stockton, and my email address is bearsgrilling at hotmail dot com."", ""Could you spell that email address for me?"", ""B. E. A. R. S. G. R. I. L. L. I. N. G. at hotmail dot com."", ""Got it. And what is your eight digit customer id number?"", ""My number is I have it right here."", ""It should be on any piece of correspondence we've sent you in the past."", ""Yeah yeah, I have it here. It's one nine two nine seven seven three one."", ""Seven seven three one you said?"", ""yep, seven seven three one."", ""Alright let me just put that into the system here, and yes, I'm looking at your account now."", ""Okay."", ""And you said you wanted to check the outstanding balance on your account?"", ""yes that is correct. I wanted to yes."", ""Alright, well it looks like you have an outsanding balance of one thousand three hundred-."", ""Oh hold on a sec."", ""Oh."", ""Yeah sorry let me just get a pen."", ""Of course."", ""Okay ready, can you repeat that number again?"", ""Yes, it's one thousand three hundred and sixty seven."", ""One thousand."", ""mhm."", ""Three hundred?"", ""Yes sir, three hundred and sixty seven."", ""Why is it three hundred?"", ""Well."", ""I mean instead of two hundred, because I thought that-."", """", ""I had- I thought that I had about twelve hundred left on my bill? A little bit more than twelve hundred."", ""Well let me see here."", ""But on the bill you just sent me in the mail I still have over thirteen hundred."", ""Right yes."", ""That same number you just said."", ""Right yes, let me look through the notes on your account to see if I can figure out the answer for you okay?"", ""Okay yeah because I was just confused by that part."", ""Right we always want to not be confusing."", ""mhm, yeah."", ""And I'm just looking over everything in you account now. so "", ""Yes?"", ""Your outstanding balance is calculated by adding up the insurance coverage you chose, the payment plan you chose, and any discounts you may qualify for."", ""Okay."", ""And so you chose our Complete Auto insurance package, and the quarterly payment plan."", ""Yep."", ""And you also qualified for our safe driver discount which took off an additional five percent from your total."", ""Right."", ""And, it looks like you don't qualify under that discount anymore, which would explain the- discrepancy in the billing that you are noticing."", ""Oh, I didn't realize why exacty do I not qualify for the discount anymore?"", ""Well, let me read the notes here first."", ""Because I haven't had any accidents or anything like that."", ""Yes sir. It just says here that we never received reports from the drive smart devices that we sent you when you first signed up with us."", ""Oh."", ""So that's why the discount was rescinded, it's not that you had an accident, it's just that we didn't get any reports from our devices."", ""The drive smart devices, you said you sent them to us?"", ""Yes sir, we should have sent them to you alongside your original paperwork when you first signed up."", ""Well I definitely have that, I'm looking at it right now."", ""And it looks like it was sent out and it says delivery confirmed on my end."", ""The thing is I don't ever remember seeing those- those devices anywhere and I'm pretty sure I never got them put in the cars."", ""Okay, well if you do find them you can always install them into your car and we can make the discount retroactive."", ""Oh okay."", ""We can also mail you a new copy, but in order to do that I would have to mark the previous two as being missing, and the devices have a forty dollar fee for non-return, so."", ""Oh okay okay, I see. So I really want to find the original ones before I try to do that?"", ""yes I suppose that is the best option."", ""Okay I see yeah, yeah it's a mess here, it could have just gotten lost in the piles."", ""Oh yeah."", ""The piles of junk that have accumulated over the years."", ""Yeah I know how it is."", ""And it could have gotten lost in any of those so- yeah I guess thank you for helping me solve that."", ""Yes of course, is there anything else I can help you with today?"", ""No I don't think so yeah that should be good."", ""Okay. If you have any more questions or if you need to have a new set of smart devices sent to you don't hesitate to call."", ""Yeah, of course."", ""And other than that I hope you have a great day."", ""You too, thank you very much!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
418,"{""dialogue_id"": ""418"", ""turns"": {""turn_id"": [""insurance_418_000"", ""insurance_418_001"", ""insurance_418_002"", ""insurance_418_003"", ""insurance_418_004"", ""insurance_418_005"", ""insurance_418_006"", ""insurance_418_007"", ""insurance_418_008"", ""insurance_418_009"", ""insurance_418_010"", ""insurance_418_011"", ""insurance_418_012"", ""insurance_418_013"", ""insurance_418_014"", ""insurance_418_015"", ""insurance_418_016"", ""insurance_418_017"", ""insurance_418_018"", ""insurance_418_019"", ""insurance_418_020"", ""insurance_418_021"", ""insurance_418_022"", ""insurance_418_023"", ""insurance_418_024"", ""insurance_418_025"", ""insurance_418_026"", ""insurance_418_027"", ""insurance_418_028"", ""insurance_418_029"", ""insurance_418_030"", ""insurance_418_031"", ""insurance_418_032"", ""insurance_418_033"", ""insurance_418_034"", ""insurance_418_035"", ""insurance_418_036"", ""insurance_418_037"", ""insurance_418_038"", ""insurance_418_039"", ""insurance_418_040"", ""insurance_418_041"", ""insurance_418_042"", ""insurance_418_043"", ""insurance_418_044"", ""insurance_418_045"", ""insurance_418_046"", ""insurance_418_047"", ""insurance_418_048"", ""insurance_418_049"", ""insurance_418_050"", ""insurance_418_051"", ""insurance_418_052"", ""insurance_418_053"", ""insurance_418_054"", ""insurance_418_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance, how may I assist you today?"", ""Hi, I tried to call but I think I got disconnected?"", ""Oh."", ""I don't know if there's a way to get me back to who I was talking to."", ""Do you remember the name of the representative you were talking to."", ""no, sadly I do not."", ""If you don't know there name then I can't connect."", ""That sucks."", ""But I'd be happy to help you with anything you need."", ""Okay well yeah I guess I need to buy some house insurance and I was confused about the different options."", ""Okay, I can definitely help you with that. Would you like me to connect you with an agent in your area?"", ""Yeah, that would be good. I was kinda confused by the different options."", ""Yeah, there's a lot to consider, it can be a difficult decision."", ""Definitely."", ""So to find an agent for you I need to collect your name."", ""Mhm."", ""Your zip code."", ""Okay."", ""And your contact information, so I can pass all that on to the agent that's best for you, and then they will contact you sometime within the next week, but normally as soon as tomorrow."", ""Oh okay."", ""Is that okay with you?"", ""Oh yeah that's fine with me."", ""Good. So I'll start by asking for your legal name."", ""My name is Robert William Evans."", ""Excellent. And then next is your zip code."", ""Seven three two."", ""Seven three two."", ""Three three."", ""Seven three two three three, is that correct?"", ""Yep."", ""Okay, and now, how would you prefer to be contacted by the agent phone, or email?"", ""email I guess."", ""Alright let me just-."", ""My email is."", ""Let me just pull up that page-."", ""Oh, I'm sorry."", ""No it's alright, our server is acting slow today for some reason."", ""No problem."", ""Okay, I'm ready for your email now."", ""My email is lichenpanda at gmail dot com."", ""Likin' panda?"", ""That's correct, spelled l. i. c. h. e. n."", ""Oh like the plant."", ""Yeah, that's right."", ""And it's gmail dot com?"", ""Correct."", ""Alright, I have Robert Evans at zip code seven three two three three, and email lichenpanda at gmail dot com, is all of that information correct sir?"", ""That is all correct yes."", ""Okay good, an agent in your area should contact you, like I said sometime in the next week."", ""Right, good."", ""But mostly likely within the next day or two, it just depends on how busy they are, and your area."", ""Yeah."", ""And different things like that was there anything else I could do for you today?"", ""No I think that's it. Thank you very much."", ""Thank you for calling Rivertown Insurance, I hope you have a good day."", ""You too, thanks.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
419,"{""dialogue_id"": ""419"", ""turns"": {""turn_id"": [""insurance_419_000"", ""insurance_419_001"", ""insurance_419_002"", ""insurance_419_003"", ""insurance_419_004"", ""insurance_419_005"", ""insurance_419_006"", ""insurance_419_007"", ""insurance_419_008"", ""insurance_419_009"", ""insurance_419_010"", ""insurance_419_011"", ""insurance_419_012"", ""insurance_419_013"", ""insurance_419_014"", ""insurance_419_015"", ""insurance_419_016"", ""insurance_419_017"", ""insurance_419_018"", ""insurance_419_019"", ""insurance_419_020"", ""insurance_419_021"", ""insurance_419_022"", ""insurance_419_023"", ""insurance_419_024"", ""insurance_419_025"", ""insurance_419_026"", ""insurance_419_027"", ""insurance_419_028"", ""insurance_419_029"", ""insurance_419_030"", ""insurance_419_031"", ""insurance_419_032"", ""insurance_419_033"", ""insurance_419_034"", ""insurance_419_035"", ""insurance_419_036"", ""insurance_419_037"", ""insurance_419_038"", ""insurance_419_039"", ""insurance_419_040"", ""insurance_419_041"", ""insurance_419_042"", ""insurance_419_043"", ""insurance_419_044"", ""insurance_419_045"", ""insurance_419_046"", ""insurance_419_047"", ""insurance_419_048"", ""insurance_419_049"", ""insurance_419_050"", ""insurance_419_051"", ""insurance_419_052"", ""insurance_419_053"", ""insurance_419_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance, my name is George, how may I assist you?"", ""Hi there my name is Whitney Peters, I have a a Petcare Basic policy with you guys."", ""Uh-huh yes."", ""And I wanted to change my billing on that account."", ""Of course let me see here. First I need to ask you a few questions to confirm your identity."", ""Of course."", ""Uh-huh What is your full name and birth date?"", ""Whitney Peters, spelled n. e. y."", ""Right."", ""And my birthday is April sixth nineteen ninety."", ""April sixth nineteen ninety. Alright."", ""And it's a pet insurance policy."", ""Right. And what is your customer id number?"", ""It's eight seven two eight seven two one three."", ""So that's eight seven two eight seven two one three?"", ""Correct."", ""Alright, it's loading now."", ""Alright."", ""Okay. And so you said you wanted to change your billing?"", ""Yes, I wanted to cancel my automatic payments."", ""Cancel your auto billing alright, let's see here. It looks like you are on the quarterly plan, which isn't due again until June."", ""That's correct."", ""And did you want to change to a different payment schedule or?"", ""Yes I wanted to cancel that and just pay off the remaining balance now."", ""Okay I can help you with that. it looks like your remaining balance is two hundred and fifty seven dollars and forty cents did you want me to charge that to the card on file?"", ""yes. Is that the Visa?"", ""Yes it's the Visa. It's the same card that was tied to the auto billing that I just canceled."", ""Oh okay yes that card is it's-it's good to go."", ""Okay. Let me just put that information into the system here."", ""Alrighty."", ""Okay and so just to confirm the details here. That's going to be a charge of two hundred and fifty seven dollars and forty cents onto your Visa card with the number ending in eight eight two two."", ""Okay."", ""And it may take three -five business days for the charge to show up in your account."", ""Alright."", ""And so I'm going to confirm the transaction now."", ""Uh-huh."", ""And just waiting for the system to process it now. How is your day so far?"", ""Going well actually, just finishing up some chores that needed to be done, gettings things off my checklist."", ""That's good. Have a catch-up day."", ""Kind of yeah, it's nice to get some breathing space."", ""Definitely, it's always good to get some extra room."", ""Yeah."", ""So you can plan the next exhausting thing."", ""That's right."", ""Alright, it loks like your payment went through."", ""Great!"", ""Was there anything else I can help you with today?"", ""I'm just thinking now "", ""Take your time."", ""I paid it, I have the date in my calendar. Yeah I think I'm all good."", ""Alright, I hope you have a good day."", ""You too."", ""And thank you for calling Rivertown Insurance. Take it easy!"", ""You too, bye bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
420,"{""dialogue_id"": ""420"", ""turns"": {""turn_id"": [""insurance_420_000"", ""insurance_420_001"", ""insurance_420_002"", ""insurance_420_003"", ""insurance_420_004"", ""insurance_420_005"", ""insurance_420_006"", ""insurance_420_007"", ""insurance_420_008"", ""insurance_420_009"", ""insurance_420_010"", ""insurance_420_011"", ""insurance_420_012"", ""insurance_420_013"", ""insurance_420_014"", ""insurance_420_015"", ""insurance_420_016"", ""insurance_420_017"", ""insurance_420_018"", ""insurance_420_019"", ""insurance_420_020"", ""insurance_420_021"", ""insurance_420_022"", ""insurance_420_023"", ""insurance_420_024"", ""insurance_420_025"", ""insurance_420_026"", ""insurance_420_027"", ""insurance_420_028"", ""insurance_420_029"", ""insurance_420_030"", ""insurance_420_031"", ""insurance_420_032"", ""insurance_420_033"", ""insurance_420_034"", ""insurance_420_035"", ""insurance_420_036"", ""insurance_420_037"", ""insurance_420_038"", ""insurance_420_039"", ""insurance_420_040"", ""insurance_420_041"", ""insurance_420_042"", ""insurance_420_043"", ""insurance_420_044"", ""insurance_420_045"", ""insurance_420_046"", ""insurance_420_047"", ""insurance_420_048"", ""insurance_420_049"", ""insurance_420_050"", ""insurance_420_051"", ""insurance_420_052"", ""insurance_420_053"", ""insurance_420_054"", ""insurance_420_055"", ""insurance_420_056"", ""insurance_420_057"", ""insurance_420_058"", ""insurance_420_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance, how can I help you today?"", ""Hi there I need to reset the password to my account."", ""I should be able to help you with that. I just need to bring up this page over here-."", ""Okay."", ""And then what is your name sir? Or what is the name on the account?"", ""My name is Dennis Keegan spelled K E E G A N."", ""Dennis Keegan."", ""And it's an auto insurance policy."", ""Alright, and what is the date, month, and year of your birthday?"", ""It's three twenty-three the twenty third of March nineteen ninety two."", ""Alright, excellent. It should come up in just a moment here."", ""Yeah, I was actually just checking what date my coverage ended but I realized I had completely forgotten my password so I figured I would just call."", ""Oh, if you need any assitance after we take care of your password issue I would be more than happy to assist."", ""Okay yeah."", ""Alright your account finally loaded up, I apologize our computers are being very slow today."", ""It's alright."", ""I just need to ask you a few security questions to confirm your identity so we can fix your password."", ""Okay."", ""And these are all based on the information you gave us when you set up your account."", ""Right."", ""Okay, so I'll start then. The first question is what street did you grow up on?"", ""Elm street."", ""Good. The second question is what was the name of your childhood pet?"", ""Oh. Charlie. Charlie the poodle."", ""That's a good name for a dog."", ""He was a great dog."", ""So this is the final question. What was your mothers maiden name?"", ""Astley. A S T L E Y."", ""Alright. You answered all three questions correctly so it's giving me access to your account."", ""Good!"", ""Okay good. So. I'd also like to confirm is the d dot k dot ennis at gmail dot com email address still your prreffered contact method?"", ""Yes, that is my primary email account."", ""Good. So what I can do is send a password reset link to your email."", ""Okay."", ""and that link is good for two four hours."", ""Okay."", ""So you can go to your email sometime in the next day or so, click on that link in the email, and it will walk you through the steps to reset your password."", ""Oh okay. So I guess I can't just get you to change it?"", ""No, for security reasons we aren't allowed to do that ourselves."", ""Oh for security reasons."", ""Yeah, we aren't even given access to that part of the account."", ""Oh I guess that makes sense, because I would just be telling you my password."", ""Yes exactly."", ""That makes a lot of sense actually. ."", ""Yes. Was there eanything else you needed help with?"", ""Yes I wanted to look up the date when my insurance runs out."", ""Alright, just hold on for a moment. it looks like the end date on your policy is September third twenty twenty one."", ""September third alright."", ""Would you like to extend your coverage past that point?"", ""I was thinking about it."", ""mhm."", ""But I will probably wait to do that. I just needed to get the date into my calendar."", ""That's fine, we're always happy to help."", ""Yes, right "", ""Just make sure to click on that link in your email before it expires."", ""Oh yes right."", ""And is there anything else I can do for you today?"", ""no so I don't think so. Thank you very much for your help today."", ""Of course, thank you for calling Rivertown Insurance. Have a good day."", ""You too. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
421,"{""dialogue_id"": ""421"", ""turns"": {""turn_id"": [""insurance_421_000"", ""insurance_421_001"", ""insurance_421_002"", ""insurance_421_003"", ""insurance_421_004"", ""insurance_421_005"", ""insurance_421_006"", ""insurance_421_007"", ""insurance_421_008"", ""insurance_421_009"", ""insurance_421_010"", ""insurance_421_011"", ""insurance_421_012"", ""insurance_421_013"", ""insurance_421_014"", ""insurance_421_015"", ""insurance_421_016"", ""insurance_421_017"", ""insurance_421_018"", ""insurance_421_019"", ""insurance_421_020"", ""insurance_421_021"", ""insurance_421_022"", ""insurance_421_023"", ""insurance_421_024"", ""insurance_421_025"", ""insurance_421_026"", ""insurance_421_027"", ""insurance_421_028"", ""insurance_421_029"", ""insurance_421_030"", ""insurance_421_031"", ""insurance_421_032"", ""insurance_421_033"", ""insurance_421_034"", ""insurance_421_035"", ""insurance_421_036"", ""insurance_421_037"", ""insurance_421_038"", ""insurance_421_039"", ""insurance_421_040"", ""insurance_421_041"", ""insurance_421_042"", ""insurance_421_043"", ""insurance_421_044"", ""insurance_421_045"", ""insurance_421_046"", ""insurance_421_047"", ""insurance_421_048"", ""insurance_421_049"", ""insurance_421_050"", ""insurance_421_051"", ""insurance_421_052"", ""insurance_421_053"", ""insurance_421_054"", ""insurance_421_055"", ""insurance_421_056"", ""insurance_421_057"", ""insurance_421_058"", ""insurance_421_059"", ""insurance_421_060"", ""insurance_421_061"", ""insurance_421_062"", ""insurance_421_063"", ""insurance_421_064"", ""insurance_421_065"", ""insurance_421_066"", ""insurance_421_067"", ""insurance_421_068"", ""insurance_421_069"", ""insurance_421_070"", ""insurance_421_071"", ""insurance_421_072"", ""insurance_421_073"", ""insurance_421_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for choosing Rivertown Insurance, my name is Emily, how may I assist you today?"", ""Hi I was calling to get a quote on a car insurance plan."", ""Okay I can help you with that. We have many options in our auto insurance plans."", ""I actually already have insurance from a different company and just sort of wanted to-."", ""Oh okay."", ""-you know, compare prices."", ""I see."", ""And sort of see if I need to change anything."", ""Of course, I can definitely help you with that. Do you know what kind of auto plan you would like to receive a quote for?"", ""What kind of plan?"", ""Yes sir, like, what kind of coverage are you interested in?"", ""Well "", ""If you'd like a direct comparison I could base it off of the coverage you have now?"", ""Oh yes, lets do that. That sounds good."", ""Alright, I just need a little bit of information in order to complete the quote. What type of coverage do you currently have?"", ""Well, I have comprehensive coverage."", ""Comprehensive coverage."", ""And a twenty five hundred dollar deductible."", ""A twenty five hundred deductible."", ""And "", ""Is this for one car?"", ""Oh, no it's for two cars. My car and my wifes car. My car is a two zero zero four Honda Civic and my wifes car is a Kia Sportage from from two zero zero nine or two zero one zero."", ""Alright, and the Honda Civic, do you know if that was the hybrid model?"", ""No it was not the hybrid. I don't know which one it was but it was not the hybrid."", ""That's okay. Do you know how much mileage is on the car? A rough approximation is okay."", ""It's over two hundred thousand I know that much."", ""Okay good. Seen some places in that car eh?"", ""Mostly just rush hour traffic."", ""That's good too. Keeps everything running."", ""Yes definitely."", ""And now, I have the same question for your wifes car. Do you know what the mileage is?"", ""Well I know it's less than my car, I want to say it's about eighty thousand or so."", ""Okay, eighty thousand."", ""And I don't know what type it is, like what model."", ""Oh okay, thank you, that was going to be my next question. We can still get you a good quote without that particular piece of information."", ""Good."", ""Do you have any tow coverage or roadside assistance with your current plan?"", ""No."", ""Okay, do you have personal injury assistance?"", ""No. What's that?"", ""Personal injury assistance can help pay for medical expenses resulting from an auto accident."", ""Oh, it sounds like I want that."", ""It's definitely helpful if you-if you are in a situation where you need it."", ""Yes."", ""Which hopefully won't be happening anytime soon."", ""Oh I hope not."", ""But we always need to be prepared."", ""I guess that's what insurance is for."", ""I guess so. But I should have enough information for a quote."", ""Oh okay."", ""And it looks like your coverage would fall under our Basic Auto plan which starts at one thousand dollars a year."", ""uh huh."", ""Though we do offer different discounts based on you and your wife's driving history, or on how much mileage you use in a year."", ""Okay."", ""Which could bring down the price to eight hundred dollars depending-."", ""Right, how much would it cost to add in personal injury assistance?"", ""That would be a part of our Preferred Auto plan, which also includes collision coverage, rental and tow coverage in case of an accident, and a lower deductible-."", ""Mhm."", ""And it runs about fifteen hundred a year."", ""Okay I see. Fifteen hundred?"", ""The exact price might be slightly different for you, like I said-."", ""Right."", ""Depending on your driving history and things like that."", ""Right."", ""Does this answer your question today sir? Did you have anything else you wanted to ask about?"", ""No you actually answered all of my questions already. I have some things to think over now."", ""And if you have further questions you can always call back, we always offer a consultation and there's no pressure to sign up."", ""Okay thank you very much. And what was your name again?"", ""My name is Emily sir."", ""My name is Tom. It was a pleasure speaking with you Emily."", ""Thank you very much."", ""I need to talk it over with my wife but I will probably call back."", ""Excellent! Our phone line is open Monday through Friday from eight a.m. to seven p.m., feel free to call anytime."", ""Thank you, I will. Goodbye. Have a good day."", ""Goodbye. Enjoy the rest of your day.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
422,"{""dialogue_id"": ""422"", ""turns"": {""turn_id"": [""insurance_422_000"", ""insurance_422_001"", ""insurance_422_002"", ""insurance_422_003"", ""insurance_422_004"", ""insurance_422_005"", ""insurance_422_006"", ""insurance_422_007"", ""insurance_422_008"", ""insurance_422_009"", ""insurance_422_010"", ""insurance_422_011"", ""insurance_422_012"", ""insurance_422_013"", ""insurance_422_014"", ""insurance_422_015"", ""insurance_422_016"", ""insurance_422_017"", ""insurance_422_018"", ""insurance_422_019"", ""insurance_422_020"", ""insurance_422_021"", ""insurance_422_022"", ""insurance_422_023"", ""insurance_422_024"", ""insurance_422_025"", ""insurance_422_026"", ""insurance_422_027"", ""insurance_422_028"", ""insurance_422_029"", ""insurance_422_030"", ""insurance_422_031"", ""insurance_422_032"", ""insurance_422_033"", ""insurance_422_034"", ""insurance_422_035"", ""insurance_422_036"", ""insurance_422_037"", ""insurance_422_038"", ""insurance_422_039"", ""insurance_422_040"", ""insurance_422_041"", ""insurance_422_042"", ""insurance_422_043"", ""insurance_422_044"", ""insurance_422_045"", ""insurance_422_046"", ""insurance_422_047"", ""insurance_422_048"", ""insurance_422_049"", ""insurance_422_050"", ""insurance_422_051"", ""insurance_422_052"", ""insurance_422_053"", ""insurance_422_054"", ""insurance_422_055"", ""insurance_422_056"", ""insurance_422_057"", ""insurance_422_058"", ""insurance_422_059"", ""insurance_422_060"", ""insurance_422_061"", ""insurance_422_062"", ""insurance_422_063"", ""insurance_422_064"", ""insurance_422_065"", ""insurance_422_066"", ""insurance_422_067"", ""insurance_422_068"", ""insurance_422_069"", ""insurance_422_070"", ""insurance_422_071"", ""insurance_422_072"", ""insurance_422_073"", ""insurance_422_074"", ""insurance_422_075"", ""insurance_422_076"", ""insurance_422_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance, how may I help you today?"", ""Hello hi there are you a machine?"", ""No sir."", ""Oh okay."", ""I am a human being."", ""Okay that's great thank you, sorry, I just-you know-I just wanted to talk to a real person instead of a robot or something."", ""That's alright I perfectly understand, how may I help you today?"", ""I need to I need to cancel my health insurance."", ""Iokay, we're sorry to see you go but I can help you with that. First I need to verify your identity in order to access your account, okay?"", ""Okay."", ""Okay, so in order to do that I need your full name, your date of birth, and your eight digit customer account number."", ""My customer account number?"", ""Yes sir, it should be on any piece of correspondence we've sent you, near the top of the page."", ""Oh okay I see it. Yes my name is Lawrence Keeler, and my date of birth is oh six one one sixty seven."", ""That's oh six one one you said?"", ""Yes, correct. Sixty seven."", ""Alright."", ""And then my customer number is is seven six seven."", ""Alright, okay."", ""Two three six six four."", ""Okay. Good, alright I'm in your account now. And you said you watned to cancel your plan today?"", ""That's right."", ""Well, we are sorry to see you go. May I ask what is the reason for canceling your plan?"", ""I signed up for the health benefits at work."", ""Oh okay good, you will still have insurance then."", ""Yeah that's right."", ""I'm sure you've looked over all of the different choices available, but have you considered switching to different plan with us?"", ""Mhm."", ""We several different plans with very competitive rates and benefits."", """", ""And I notice you have a legacy cutomer discount applied to your account, which would transfer over to a different plan."", ""Oh really?"", ""Yes sir."", ""I didn't know that."", ""Yes, it's because the discount is applied to your account instead of your plan."", ""Oh okay."", ""So it applies to any plan that Rivertown offers. And since that discount is acrued if you disable your account it will disappear."", ""I see, I didn't realize that."", ""But also it will- the that also means that discount will get larger and larger as long as you continue to have an account with us."", ""I didn't know it worked that way."", ""Yeah, it's a little bit complicated to be honest."", ""Yeah I think I got a thing in the mail about this big when I first got that ."", ""Oh yep, they would have mailed something too I'm sure."", ""But either way, the plan with work is what I want so "", ""You're gonna stick with canceling this plan and switching to your work's health insurance?"", ""That's right yeah."", ""Okay that's great, obviously you can come back at anytime, there's not a penalty or anything like that."", ""Okay."", ""For coming back, and if it's for the same account they may even throw the discount back in."", ""Oh okay ."", ""In fact let me just write a note here about that."", ""Okay thank you I suppose."", ""No problem, just my job. Okay, so we're cancelling your health insurance plan today and the way that works is since you've already been billed for this month."", ""Uh-huh."", ""Is that we will continue our coverage until the end of the month. So your last date of coverage with us will be the thirty-first of May."", ""Okay that doesn't make any conflicts or anything."", ""No there shouldn't be any problems with the plans overlapping or anything."", ""Okay good."", ""It only becomes a problem if someone tries to bill both agencies for the same work or something like that."", ""Oh I see. Because that would be fraud?"", ""Yes exactly. That's a common scam."", ""Oh, I didn't realize."", ""Yep but normally we don't have any other problems with the effective dates of plans overlapping."", ""Okay good. Yeah I'm not trying to scam people so."", ""yeah nothing to worry about then."", ""Not much to worry about that's right."", ""Okay so I have that set up in your account and was there anything else I could help you with tonight mister Keeler?"", ""no I don't think so. Thank you very much for your help."", ""Okay and before you go would you be willing to take a brief customer satisfaction survey?"", ""I don't really have time right now."", ""I could send it to your email for you to complete later? It's just a survey on what your experience was as a customer of Rivertown Insurance. Just sort of something we use to see if we could do better in the future."", ""Okay yeah alright send it to my email that sounds fine."", ""Okay, I just sent it to your primary email on file."", ""Okay good."", ""And I I think that's it. Did you have anything else you."", ""Nope that's it yeah, thanks."", ""Well then, thank you for calling Rivertown Insurance, hope you have a wonderful day."", ""Yep.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
423,"{""dialogue_id"": ""423"", ""turns"": {""turn_id"": [""insurance_423_000"", ""insurance_423_001"", ""insurance_423_002"", ""insurance_423_003"", ""insurance_423_004"", ""insurance_423_005"", ""insurance_423_006"", ""insurance_423_007"", ""insurance_423_008"", ""insurance_423_009"", ""insurance_423_010"", ""insurance_423_011"", ""insurance_423_012"", ""insurance_423_013"", ""insurance_423_014"", ""insurance_423_015"", ""insurance_423_016"", ""insurance_423_017"", ""insurance_423_018"", ""insurance_423_019"", ""insurance_423_020"", ""insurance_423_021"", ""insurance_423_022"", ""insurance_423_023"", ""insurance_423_024"", ""insurance_423_025"", ""insurance_423_026"", ""insurance_423_027"", ""insurance_423_028"", ""insurance_423_029"", ""insurance_423_030"", ""insurance_423_031"", ""insurance_423_032"", ""insurance_423_033"", ""insurance_423_034"", ""insurance_423_035"", ""insurance_423_036"", ""insurance_423_037"", ""insurance_423_038"", ""insurance_423_039"", ""insurance_423_040"", ""insurance_423_041"", ""insurance_423_042"", ""insurance_423_043"", ""insurance_423_044"", ""insurance_423_045"", ""insurance_423_046"", ""insurance_423_047"", ""insurance_423_048"", ""insurance_423_049"", ""insurance_423_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good Morning, and thank you for calling Rivertown Insurance how can I help you today?"", ""Oh hi, I need to put in a change of address please."", ""Okay, I can help you with that. First let's verify your account. Can I get your name please."", ""Uh yeah, it's Stella Roberts."", ""Okay great miss Roberts. And do you have your policy number handy?"", ""mister Mittens stop it. yeah I have it here on the table, hold on one second. mister Mittens get off the table. Okay I have it."", ""Great, I'm ready whenever you are."", ""Okay it's, uh, uh, P S five one nine, three five seven. mister Mittens get off the counter!"", ""Okay great, ..."", ""I'm sorry this damn cat, everytime I turn around he's getting into something. mister Mittens get off, hold on I have to chase him off the counter."", ""That's fine miss Roberts."", ""Okay, I'm sorry about that, I'm back."", ""Okay you said you needed to put in a change of address?"", ""Yeah, I'm moving to a new apartment."", ""Oh great. I have your current address listed as seven zero three Trumbull Street, apartment six."", ""Yeah that's correct...mister Mittens I swear I'm going to leave you here when I move if you don't stop climbing on everything. Oh this cat I swear! Yeah that's the correct address."", ""Okay and what is the new address?"", ""Oh it's going to be apartment number ten."", ""Okay? and the address of the new apartment?"", ""Oh that's going to stay the same, just a new apartment. mister Mittens, hold on one second please I have to spray this cat."", ""miss Roberts?"", ""Okay I'm back."", ""Okay."", ""Yeah I'm just changing apartments, I'm not leaving the complex. Why would I do that?"", ""Okay I have updated your mailing address, when would you like this to take affect?"", ""Um, Ow mister Mittens no! Do NOT claw me! Sorry, what was that?"", ""I said I have updated your mailing address, when would you like this to take affect?"", ""Oh, I'm moving in at the end of the month."", ""Okay so I can have this set up so next months invoice goes to your new address."", ""Great. mister Mittens, NO! Get off the table, oh my god this cat, I swear I'm going to leave him here when I move."", ""miss Roberts, I see here that you do not have a renters insurance policy with us?"", ""Oh, no I don't need anything like that."", ""Are you sure? I would protect your personal effects should something happen."", ""No, I don't need that, that's why I live in an apartment, mister Mittens get OFF the counter, I I just turn the lock and walk away if the place burns to the ground it's not my problem."", ""Okay, well I just want to let you know that most complexes require you to have renters insurance incase something happens..."", ""No no no, I don't need anything like, mister Mittens STOP do not drink out of my glass. NO NO get off there! No these apartments have stood through a tornado I'm sure everything will be fine."", ""Okay well if you change your mind, give us a call back and we can get you set up with a good renters policy that would put you at peace of mind."", ""Yeah that's fine, I just needed to change my address that's all."", ""Okay, miss Roberts would you mind staying on the line and doing a survey after our call in finished?"", ""Um, a survey for what?"", ""It's just to make sure that you were satisfied with the service you received today."", ""Oh yeah I can do that. How long will it take?"", ""Just a few minutes of your time. I think there is five questions they ask you."", ""Oh yeah I can do that. "", ""Okay that's great. Is there anything else I can do for you today miss Roberts?"", ""Um, no that's all I needed."", ""Okay my name is Tamara and my badge number is one six three nine, you will need both of those for the survey."", ""Okay, thank you."", ""Thank you for using Rivertown Insurance and have a good day."", ""Thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
424,"{""dialogue_id"": ""424"", ""turns"": {""turn_id"": [""insurance_424_000"", ""insurance_424_001"", ""insurance_424_002"", ""insurance_424_003"", ""insurance_424_004"", ""insurance_424_005"", ""insurance_424_006"", ""insurance_424_007"", ""insurance_424_008"", ""insurance_424_009"", ""insurance_424_010"", ""insurance_424_011"", ""insurance_424_012"", ""insurance_424_013"", ""insurance_424_014"", ""insurance_424_015"", ""insurance_424_016"", ""insurance_424_017"", ""insurance_424_018"", ""insurance_424_019"", ""insurance_424_020"", ""insurance_424_021"", ""insurance_424_022"", ""insurance_424_023"", ""insurance_424_024"", ""insurance_424_025"", ""insurance_424_026"", ""insurance_424_027"", ""insurance_424_028"", ""insurance_424_029"", ""insurance_424_030"", ""insurance_424_031"", ""insurance_424_032"", ""insurance_424_033"", ""insurance_424_034"", ""insurance_424_035"", ""insurance_424_036"", ""insurance_424_037"", ""insurance_424_038"", ""insurance_424_039"", ""insurance_424_040"", ""insurance_424_041"", ""insurance_424_042"", ""insurance_424_043"", ""insurance_424_044"", ""insurance_424_045"", ""insurance_424_046"", ""insurance_424_047"", ""insurance_424_048"", ""insurance_424_049"", ""insurance_424_050"", ""insurance_424_051"", ""insurance_424_052"", ""insurance_424_053"", ""insurance_424_054"", ""insurance_424_055"", ""insurance_424_056"", ""insurance_424_057"", ""insurance_424_058"", ""insurance_424_059"", ""insurance_424_060"", ""insurance_424_061"", ""insurance_424_062"", ""insurance_424_063"", ""insurance_424_064"", ""insurance_424_065"", ""insurance_424_066"", ""insurance_424_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance, how may I help you?"", ""Hi there, I need to reset the password for the account to my auto insurance."", ""Okay, I can help you with that no problem."", ""And actually, I was trying to just do it online but it doesn't seem like you let me do that on your website."", ""We actually do have that option on our site."", ""Oh okay."", ""It's a little bit hidden, but if you click on the options tab when you're logging in you'll see an button for if you forget your password."", ""Oh okay, I didn't click on the options tab."", ""And that will walk you through the process to reset your password."", ""Well, okay that's good I guess."", ""But, since you're already here, why don't I just reset your password for you?"", ""yes, That would be great."", ""I just need to ask you a few questions to confirm your identity first."", ""Okay."", ""And then I can send a password reset link to your email, is that okay?"", ""Yes."", ""Alright, excellent. First of all what is your name and date of birth?"", ""My name is Kenneth Thompson, and my date of birth is oh nine one seven nineteen eighty seven."", ""You said oh nine one seven?"", ""Correct, the seventeenth of September."", ""And what is your customer id number."", ""My customer id is- it's right here and it is one nine two eight seven nine two three."", ""Okay, just waiting for the system to load up and we're in. Alright mister Thompson, I just need to confirm that your email address is the same as the one on file, which is t. k. eighty seven at Yahoo dot com?"", ""That's correct yeah, that is my email."", ""Alright."", ""Yeah I was just trying to change my billing address, but I guess I just couldn't remember my password."", ""Oh, well if you'd like I can help you with that as soon as I'm finished resetting your password."", ""yeah, that would be great."", ""It's no problem."", ""If you could do that too yeah."", ""Of course."", ""Mhm."", ""I just need to finish this here, just got one more box to fill out here."", ""Uh-huh."", ""And okay, so, that's done. I just sent a reset password link to your email."", ""Okay."", ""And it should arrive within the next fifteen to thirty minutes, and it will be good for twenty four hours."", ""The link will be good for twenty four hours from when I receive it?"", ""That's right, so make sure obviously to you know."", ""Right, I'll do that right after this."", ""Yeah right after this is good, otherwise you to have to call back and go through all this trouble again."", ""Right, yeah, thanks."", ""I just don't want you to have any problemiss And you said you also wanted to "", ""Yes."", ""Wanted to change your billing address?"", ""That's right, I needed to change my billing address."", ""Okay, I'm just flipping over to that page and, okay. So just to confirm, your current billing address is four two eight Club drive, zip code seven three two oh five, San Antonio, Texas?"", ""yes, that sounds correct."", ""And what would you like to change the address to?"", ""I'd like to change it to ready?"", ""Ready."", ""Okay my new address is three one two three Elmbough lane."", ""Okay."", ""And that's spelled e. l. m. b. o. u. g. h. lane."", ""Thank you for that."", ""And it's the same zip code as before, seven three two oh five, and the same city and everything too of course."", ""Alright, good. So that's three one two three elmbough lane, zip code seven three two oh five, San Antonio Texas?"", ""That is all correct yes."", ""Okay! Excellent. I have that all sent off and the changes should show up in your account within twenty four hours at the latest."", ""Excellent."", ""Was there anything else I could help you with today sir?"", ""no I think that was it probably."", ""Okay, just make sure to click on that link to reset your password."", ""Right."", ""It should be in your email."", ""I will make sure to do that."", ""Okay, I hope you have a good day and thanks for calling Rivertown Insurance."", ""Mhm bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
425,"{""dialogue_id"": ""425"", ""turns"": {""turn_id"": [""insurance_425_000"", ""insurance_425_001"", ""insurance_425_002"", ""insurance_425_003"", ""insurance_425_004"", ""insurance_425_005"", ""insurance_425_006"", ""insurance_425_007"", ""insurance_425_008"", ""insurance_425_009"", ""insurance_425_010"", ""insurance_425_011"", ""insurance_425_012"", ""insurance_425_013"", ""insurance_425_014"", ""insurance_425_015"", ""insurance_425_016"", ""insurance_425_017"", ""insurance_425_018"", ""insurance_425_019"", ""insurance_425_020"", ""insurance_425_021"", ""insurance_425_022"", ""insurance_425_023"", ""insurance_425_024"", ""insurance_425_025"", ""insurance_425_026"", ""insurance_425_027"", ""insurance_425_028"", ""insurance_425_029"", ""insurance_425_030"", ""insurance_425_031"", ""insurance_425_032"", ""insurance_425_033"", ""insurance_425_034"", ""insurance_425_035"", ""insurance_425_036"", ""insurance_425_037"", ""insurance_425_038"", ""insurance_425_039"", ""insurance_425_040"", ""insurance_425_041"", ""insurance_425_042"", ""insurance_425_043"", ""insurance_425_044"", ""insurance_425_045"", ""insurance_425_046"", ""insurance_425_047"", ""insurance_425_048"", ""insurance_425_049"", ""insurance_425_050"", ""insurance_425_051"", ""insurance_425_052"", ""insurance_425_053"", ""insurance_425_054"", ""insurance_425_055"", ""insurance_425_056"", ""insurance_425_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Riverbank Insurance customer service. My name is Henry, How can I help you?"", ""I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice."", ""I can help you rectify the issue, I will be needing some details from you."", ""Yeah, I will like to rectify my billing and yes I will want to update my billing preference too."", ""That won't be an issue. We will get it all sorted."", ""First can you give me your first name."", ""My name is Jerald Paulus."", ""Which of it is your first name and which of it is last name."", ""Jerald is my first name while Paulus is my last name."", ""the right spelling for Jerald is G.E.R.R.A.R.D and your last name is spelled as P.A.U.L.U.S, correct?"", ""The first name is misspelled, the right spelling is J.E.R.A.L.D."", ""So sorry about that. What about the last name, is it."", ""Yes it is correct!"", ""Ok then, please provide me with your date of birth."", ""My date of birth is seventh of August ninteen sixty two."", ""Ok Jerald, can you provide me with your customer number."", ""Can you give me few seconds let me get that my diary."", ""Ok no problem."", ""Ok are you there."", ""Yes go on."", ""The customer number is an eight digit number right."", ""Yes it is correct!"", ""The number is four four three."", ""Four four three."", ""Two five one."", ""Two five one."", ""Five five."", ""Five five."", ""Can you give me the date this transactions occurred and the time."", ""The transaction ocurred on the just a second."", ""It occurred on the twenty second of September around two pm."", ""Ok when did the second transaction occur."", ""That one happened around twenty fifth of September around six pm."", ""Ok I can see the transaction now just give me a few seconds while I lodge your claim."", ""Alright, please take your time."", ""Ok! I'm done now. Your claim has being filed and logded."", ""Really thats quite fast."", ""Yeah! I will provide you with your claim number."", ""Ok! Can the number be sent via text."", ""Yes it can."", ""Ok I will prefer that."", ""Just hold on you should receive it anytime from now."", ""I just received a string of numbers now."", ""That should be it."", ""Is it a ten digit numbers."", ""Yes that is correct."", ""That settles the billing issue. You said you wanted to change your payment preference too, correct?"", ""Yes I will like to get that done once and for all."", ""I can see from the records I have here that you run a monthly payment plan preference."", ""Thats absolutely correct."", ""We are to change it to a yearly payment plan?"", ""That will be most appreciated."", ""Ok sir, it's done."", ""Thanks so much."", ""The pleasure is mine."", ""Please is there any other thing you will like me to do for you."", ""No, that will be all."", ""Alright then, thank you for choosing Rivertown Insurance, do have a nice day. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
426,"{""dialogue_id"": ""426"", ""turns"": {""turn_id"": [""insurance_426_000"", ""insurance_426_001"", ""insurance_426_002"", ""insurance_426_003"", ""insurance_426_004"", ""insurance_426_005"", ""insurance_426_006"", ""insurance_426_007"", ""insurance_426_008"", ""insurance_426_009"", ""insurance_426_010"", ""insurance_426_011"", ""insurance_426_012"", ""insurance_426_013"", ""insurance_426_014"", ""insurance_426_015"", ""insurance_426_016"", ""insurance_426_017"", ""insurance_426_018"", ""insurance_426_019"", ""insurance_426_020"", ""insurance_426_021"", ""insurance_426_022"", ""insurance_426_023"", ""insurance_426_024"", ""insurance_426_025"", ""insurance_426_026"", ""insurance_426_027"", ""insurance_426_028"", ""insurance_426_029"", ""insurance_426_030"", ""insurance_426_031"", ""insurance_426_032"", ""insurance_426_033"", ""insurance_426_034"", ""insurance_426_035"", ""insurance_426_036"", ""insurance_426_037"", ""insurance_426_038"", ""insurance_426_039"", ""insurance_426_040"", ""insurance_426_041"", ""insurance_426_042"", ""insurance_426_043"", ""insurance_426_044"", ""insurance_426_045"", ""insurance_426_046"", ""insurance_426_047"", ""insurance_426_048"", ""insurance_426_049"", ""insurance_426_050"", ""insurance_426_051"", ""insurance_426_052"", ""insurance_426_053"", ""insurance_426_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello good day this is Vivian speaking from Rivertown customer care service how may I help you?"", ""Good morning. I will like to change my security question."", ""Okay if I hear you well you said you will like to change your security question?"", ""#Er yes."", ""Okay I can help you with that."", ""Thank you."", ""Can you please tell me your name and account name."", ""My name is Leon and my account name is Leon Rhul."", ""Sorry is the last name Spelt R.U.L.E."", ""No."", ""Okay kindly spell it."", ""It is spelt R.H.U.L."", ""Okay sorry about that."", ""(Laughter) it is okay."", ""Your account number."", ""#Er. A moment to check."", ""Okay. Take your time."", ""Okay. Here it is Five nine four."", ""Five nine four."", ""Six four eight."", ""Six four eight."", ""Eight one."", ""Eight one. okay kindly listen as I call the number again."", ""Okay."", ""Five four nine six four eight eight one is that?"", ""#Er yes."", ""Okay. Your phone number please?"", ""Do I need all these to change a security question?"", ""Yes Sir to verify your identity."", ""Okay it is four one zero six two zero seven three one."", ""For one zero six two zero seven three one?"", ""Yes."", ""Country code?"", ""One."", ""Okay. Is the provided number available?"", ""Yes it is."", ""Okay a code will be sent as message to your phone number will be send to you now kindly provide it or should I send a link to your mail and you complete it?"", ""No I will provide the code."", ""Okay. Sent."", ""Six four nine one."", ""Did you just say Six four nine one?"", ""Yes."", ""Okay. which question will you like to change to?"", ""Mother's maiden name."", ""Okay. kindly provide your mother's maiden name."", ""Davis."", ""Okay. Davis."", ""Yes."", ""Your security question has been changed successfully."", ""Thanks."", ""Will that be all?"", ""Yes."", ""Thank you for your time please rate me after this call ends. Have a wonderful."", ""Sure I will drop my ratings. You to enjoy your day."", ""Thanks Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
427,"{""dialogue_id"": ""427"", ""turns"": {""turn_id"": [""insurance_427_000"", ""insurance_427_001"", ""insurance_427_002"", ""insurance_427_003"", ""insurance_427_004"", ""insurance_427_005"", ""insurance_427_006"", ""insurance_427_007"", ""insurance_427_008"", ""insurance_427_009"", ""insurance_427_010"", ""insurance_427_011"", ""insurance_427_012"", ""insurance_427_013"", ""insurance_427_014"", ""insurance_427_015"", ""insurance_427_016"", ""insurance_427_017"", ""insurance_427_018"", ""insurance_427_019"", ""insurance_427_020"", ""insurance_427_021"", ""insurance_427_022"", ""insurance_427_023"", ""insurance_427_024"", ""insurance_427_025"", ""insurance_427_026"", ""insurance_427_027"", ""insurance_427_028"", ""insurance_427_029"", ""insurance_427_030"", ""insurance_427_031"", ""insurance_427_032"", ""insurance_427_033"", ""insurance_427_034"", ""insurance_427_035"", ""insurance_427_036"", ""insurance_427_037"", ""insurance_427_038"", ""insurance_427_039"", ""insurance_427_040"", ""insurance_427_041"", ""insurance_427_042"", ""insurance_427_043"", ""insurance_427_044"", ""insurance_427_045"", ""insurance_427_046"", ""insurance_427_047"", ""insurance_427_048"", ""insurance_427_049"", ""insurance_427_050"", ""insurance_427_051"", ""insurance_427_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer""], ""utterance"": [""You have reached Rivertown Insurance. Your call is important to us. My name is Alicia, how may I be of help to you today."", ""Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company."", ""jeez sorry about the crash sir, I can get that done for you."", ""I will need to have your first name and your last name."", ""My first name is Lee Carter McCormick."", ""can you please pecify which is your first name and last name."", ""[Laughter] my first name is Lee."", ""Lee as in L.E.E?"", ""Sure."", ""That makes which of the other two names your last name."", ""My last name is McCormick."", ""For confirmation sir, McCormick is spelled M.c.C.o.m.i.c.k."", ""Nah that is a missplelling, it is spelled as M.c.C.o.r.m.i.c.k."", ""uh-oh sorry about that. Can you please provide me with your birthdate."", ""Sure, My birthdate is first of June nineteen ninty."", ""Gotcha, your customer number please?"", ""That should be the ten digit number right."", ""#nah it's eight digit long."", ""Oh! I get it, Just a few seconds."", ""Please take your time."", ""the number one one two."", ""One one two."", ""Four two six."", ""Four two six."", ""Five five."", ""Five five. Gotcha."", ""what form of proof would you prefer to get sir."", ""What are the options available to me please."", ""There are two forms which we can provide you with. You can either go for the physical proof method or you go for the digital. It all depends on your choice."", ""what are the differences and how soon do I get either."", ""For the digital, we will require you to provide your E-mail address and you would get that sent to you within an hour."", ""While that of the physical method will require a physical address where it would be mailed to and that might take twenty four to fourty eight hours."", ""Oh! Is it possible to get the two forms across to me."", ""Definitely, your can get the two methods but you will have to provide me with your E-mail address and your address."", ""Must the address be a home address."", ""nah you can choose to use your work address."", ""Very good then, my Email address is Lee C McCormick at armyspy dot com."", ""The Lee c mccornick is a mix of your full name right?"", ""Yep that's correct."", ""Can I have your address now?"", ""Yay one four one three."", ""One four one three."", ""Center Avenue Fresno, California. My Zip code is nine three seven zero two."", ""one four one three Center Avenue Fresno, Califrnia and the zip code is nine three seven zero two, correct?"", ""Bravo!"", ""Now just give me a minute while I complete the process."", ""Sure, take your time."", ""I'm done with the processing, you should receive the proof in your mail any moment from now."", ""Is there any other thing I can help you with?"", ""Just one more thing, and that would be if you would want me to buy you lunch because you've done a very good job."", ""Aside that, that would be all [LAUGHTER]."", ""[LAUGHTER] Thank you, and thank you for chosing Rivertown Insurance. Do enjoy the rest of your day."", ""thank you, bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
428,"{""dialogue_id"": ""428"", ""turns"": {""turn_id"": [""insurance_428_000"", ""insurance_428_001"", ""insurance_428_002"", ""insurance_428_003"", ""insurance_428_004"", ""insurance_428_005"", ""insurance_428_006"", ""insurance_428_007"", ""insurance_428_008"", ""insurance_428_009"", ""insurance_428_010"", ""insurance_428_011"", ""insurance_428_012"", ""insurance_428_013"", ""insurance_428_014"", ""insurance_428_015"", ""insurance_428_016"", ""insurance_428_017"", ""insurance_428_018"", ""insurance_428_019"", ""insurance_428_020"", ""insurance_428_021"", ""insurance_428_022"", ""insurance_428_023"", ""insurance_428_024"", ""insurance_428_025"", ""insurance_428_026"", ""insurance_428_027"", ""insurance_428_028"", ""insurance_428_029"", ""insurance_428_030"", ""insurance_428_031"", ""insurance_428_032"", ""insurance_428_033"", ""insurance_428_034"", ""insurance_428_035"", ""insurance_428_036"", ""insurance_428_037"", ""insurance_428_038"", ""insurance_428_039"", ""insurance_428_040"", ""insurance_428_041"", ""insurance_428_042"", ""insurance_428_043"", ""insurance_428_044"", ""insurance_428_045"", ""insurance_428_046"", ""insurance_428_047"", ""insurance_428_048"", ""insurance_428_049"", ""insurance_428_050"", ""insurance_428_051"", ""insurance_428_052"", ""insurance_428_053"", ""insurance_428_054"", ""insurance_428_055"", ""insurance_428_056"", ""insurance_428_057"", ""insurance_428_058"", ""insurance_428_059"", ""insurance_428_060"", ""insurance_428_061"", ""insurance_428_062"", ""insurance_428_063"", ""insurance_428_064"", ""insurance_428_065"", ""insurance_428_066"", ""insurance_428_067"", ""insurance_428_068"", ""insurance_428_069"", ""insurance_428_070"", ""insurance_428_071"", ""insurance_428_072"", ""insurance_428_073"", ""insurance_428_074"", ""insurance_428_075"", ""insurance_428_076"", ""insurance_428_077"", ""insurance_428_078"", ""insurance_428_079"", ""insurance_428_080"", ""insurance_428_081"", ""insurance_428_082"", ""insurance_428_083"", ""insurance_428_084"", ""insurance_428_085"", ""insurance_428_086"", ""insurance_428_087"", ""insurance_428_088"", ""insurance_428_089"", ""insurance_428_090"", ""insurance_428_091"", ""insurance_428_092"", ""insurance_428_093"", ""insurance_428_094"", ""insurance_428_095"", ""insurance_428_096"", ""insurance_428_097"", ""insurance_428_098"", ""insurance_428_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer's services. How may I help you?"", ""Hey, I'd like to create an account with your insurance company."", ""I tried to do it myself on your website but I couldn't get it done."", ""Sure, I can help you with that. May I have your first and last name please?"", ""Of course, my name is Ruth McCartney."", ""Okay, Ruth MacCartney Just to be sure, is MacCartney spelt m. a. c. c. a. r. t. n. e. y.?"", ""No, it's m. c. c. a. r. t. n. e. y."", ""#Uh, okay. M. c. c. a. r. t. n. e. y. Gotcha. I'll need your birthdate and your phone number, please."", ""Okay, my birthdate is January, twenty five, nineteen eighty five."", ""#Hm, January, twenty five, nineteen eighty five. Just a moment please."", ""#Hm, sure."", ""Got it. Your phone number please."", ""Okay, give me a second, let me look it up."", ""Okay, take your time."", ""Alright, it's zero one zero."", ""Zero one zero."", ""Two four nine one."", ""Two four nine one."", ""Six three three."", ""Six three three."", ""okay, got it, give me a minute please."", ""Sure, take your time."", ""Okay, ma'am, we'll need to create a security question for you."", ""#Uh, what for?"", ""Well, it will help to protect your account from hackers and fraudsters."", ""Oh, okay, sure."", ""Yep, do you have any pet?"", ""#Uh, yes, what has that got to do with this?"", ""As I said earlier., it is for your own good ma'am."", ""#Hm, okay. Swiida."", ""Okay, Sweda. For clarity's sake, Sweda is spelt with an e, right?"", ""No, not an e, it's spelt S. w. i. i. d. a."", ""Alright, S. w. i. i. d. a. got it. #Uh, a minute please."", ""#Hm."", ""Okay, ma, you there?"", ""Yes, I'm here."", ""I'll need your street address and zip code please."", ""Okay, it's two fifty six, Romeo avenue, Louisville, Kenturkey. Zip code is five four four zero zero."", ""Two fifty six, Louiseville, five four four zero zero. Gotcha."", ""Okay, is that all."", ""No, thats not all. Can I have your social security number too."", ""Sure, five five five."", ""Five five five."", ""Six three nine."", ""Six three nine."", ""Seven zero one."", ""Seven zero one. Got it, a minute please."", ""#Hm, sure."", ""Alright, ma'am. Your account has been created."", ""Whew, finally. Thought this was going to take forever with all the questions I was asked ."", ""Sorry about that ma'am, we love to be thorough with out customers."", ""I can see that. So, now thats done, is there anything I need to do next?"", ""Yes ma, you need to log into your account now and change your passcode."", ""okay? I need to do that now?"", ""Yes ma, now."", ""Alright. Logging in #Uh, it's asking for a passcode."", ""Yes ma, your temporary passcode is zero zero zero zero."", ""Huh-uh, zero zero zero zero. Done."", ""Good."", ""#Um, excuse me, it's no more connecting, what's wrong?"", ""Uh-oh, ma'am?"", ""Yes, I'm here."", ""You need to check your connection if it's still available."", ""Oh, okay. Doing that give me a sec."", ""Sure ma'am, take your time."", ""#Hm. Got it. It's back on."", ""Alright, let's try again."", ""Okay, inputing passcode, zero zero zero zero."", ""Huh-uh. What does it say now?"", ""It's asking to confirm. What do I do?"", ""Yes, ma, click on the confirm."", ""Okayy, done, what next?"", ""what does it say now?"", ""#Uh, it's asking for the name of my pet."", ""Yes ma, that was the security question I set."", ""Oh, that's true."", ""Now, all you need to do is type in your pet's name."", ""Okay, typing in the name of pet #eh, what is this?"", ""Ma, what is it?"", ""What was the name of the pet I gave you? I really cannot recollect."", ""Oh, sure ma. You said Swiida."", ""Right, right, swiida. #Uh, why is it saying it cannot recognize the user?"", ""how did you type the swiida? With an uppercase S or?"", ""No, I typed the S as a lowercase."", ""Well, thats where the mistake is, now ma, type with an uppercase S."", ""Okay, okay, got it. It just logged me in. Thank you."", ""Good, you're welcome ma."", ""Now you need to change your passcode. At the right side of your dashboard, you'll see an icon of a human face, click on it."", ""Okay, clicking. #Um, I should click on security right?"", ""Yes ma, you're on track. Click on security and then on change passcode."", ""Okay, hold on, clicking."", ""Now, input your old passcode, and then a new one twice as seen on the dashboard and let it be numbers you can easily remember."", ""Okay, zero zero zero. New passcode, nineteen eighty five. Done."", ""That's good ma. That's all."", ""#Ah, whew, thank you so much."", ""You're welcome ma and thank you for choosing Rivertown Insurance. Do you have any other request?"", ""Yea, sure. #Um, no no, you have been of a great help today. Once again, thank you."", ""You're very much welcome ma."", ""Yea, sure. Have a nice day and bye."", ""You too ma. Bye-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
429,"{""dialogue_id"": ""429"", ""turns"": {""turn_id"": [""insurance_429_000"", ""insurance_429_001"", ""insurance_429_002"", ""insurance_429_003"", ""insurance_429_004"", ""insurance_429_005"", ""insurance_429_006"", ""insurance_429_007"", ""insurance_429_008"", ""insurance_429_009"", ""insurance_429_010"", ""insurance_429_011"", ""insurance_429_012"", ""insurance_429_013"", ""insurance_429_014"", ""insurance_429_015"", ""insurance_429_016"", ""insurance_429_017"", ""insurance_429_018"", ""insurance_429_019"", ""insurance_429_020"", ""insurance_429_021"", ""insurance_429_022"", ""insurance_429_023"", ""insurance_429_024"", ""insurance_429_025"", ""insurance_429_026"", ""insurance_429_027"", ""insurance_429_028"", ""insurance_429_029"", ""insurance_429_030"", ""insurance_429_031"", ""insurance_429_032"", ""insurance_429_033"", ""insurance_429_034"", ""insurance_429_035"", ""insurance_429_036"", ""insurance_429_037"", ""insurance_429_038"", ""insurance_429_039"", ""insurance_429_040"", ""insurance_429_041"", ""insurance_429_042"", ""insurance_429_043"", ""insurance_429_044"", ""insurance_429_045"", ""insurance_429_046"", ""insurance_429_047"", ""insurance_429_048"", ""insurance_429_049"", ""insurance_429_050"", ""insurance_429_051"", ""insurance_429_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello thanks for calling Rivertown insurance, my name is Susan, how may I help you?"", ""#oh Hi Susan. My name is Susan #laughter funny we bear same name."", ""Awesome. It's my pleasure."", ""yeah."", ""How may I help you?"", ""yeah so I would like to change my address on my account."", ""Okay. If I get that right, you want to change your address. Is that correct?"", ""Yes. Susan."", ""Great. I will need you to answer few questions to enable me process your request."", ""Okay. Go ahead please."", ""Your full name and date of birth please."", ""Susan wrights. My date of birth is #em first of January, nineteen eighty seven."", ""Great!"", ""#Er What else do you need?"", ""Your customer number please."", ""Eighty eight."", ""Eight eight."", ""No please, eighty eight. I mean like #ar eighty plus eight."", ""apologies, eighty eight."", ""That's correct."", ""Okay. Please proceed."", ""Five one two."", ""Five one two."", ""Zero four two."", ""Zero four two."", ""#Er nine six."", ""Nine six. Awesome!"", ""Yeah right!"", ""I can see your information right here. #ar your current address is four eight zero one metz lane. Is that correct please?"", ""Absolutely."", ""#ar Can I have the new address please."", ""Okay. #em it's seven three eight evergreen lane Pomona, California."", ""Seven three eight evergreen lane Pomona, California. Is that correct?"", ""Yes. You are right. #ar my husband and I just relocated because of his job."", ""That's nice."", ""Yeah. It's a start for our family."", ""That's awesome."", ""Yeah!"", ""#ar great! I have successfully changed your address."", ""That was fast. Pretty impressive Thank you Susan."", ""You are welcome."", ""Is there a way I can do that myself."", ""Ofcourse. All you have to do is log on to our website using your username and password and #ar select the account update option."", ""I can do that. During my free time ofcourse #laughter."", ""chuckles. Oh great!"", ""Yeah. Thanks."", ""#ar Is there anything else you would like to do?"", ""That will be all. Thank you."", ""Okay."", ""Do have have a lovely day Susan."", ""Thank you. You too."", ""Bye bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
430,"{""dialogue_id"": ""430"", ""turns"": {""turn_id"": [""insurance_430_000"", ""insurance_430_001"", ""insurance_430_002"", ""insurance_430_003"", ""insurance_430_004"", ""insurance_430_005"", ""insurance_430_006"", ""insurance_430_007"", ""insurance_430_008"", ""insurance_430_009"", ""insurance_430_010"", ""insurance_430_011"", ""insurance_430_012"", ""insurance_430_013"", ""insurance_430_014"", ""insurance_430_015"", ""insurance_430_016"", ""insurance_430_017"", ""insurance_430_018"", ""insurance_430_019"", ""insurance_430_020"", ""insurance_430_021"", ""insurance_430_022"", ""insurance_430_023"", ""insurance_430_024"", ""insurance_430_025"", ""insurance_430_026"", ""insurance_430_027"", ""insurance_430_028"", ""insurance_430_029"", ""insurance_430_030"", ""insurance_430_031"", ""insurance_430_032"", ""insurance_430_033"", ""insurance_430_034"", ""insurance_430_035"", ""insurance_430_036"", ""insurance_430_037"", ""insurance_430_038"", ""insurance_430_039"", ""insurance_430_040"", ""insurance_430_041"", ""insurance_430_042"", ""insurance_430_043"", ""insurance_430_044"", ""insurance_430_045"", ""insurance_430_046"", ""insurance_430_047"", ""insurance_430_048"", ""insurance_430_049"", ""insurance_430_050"", ""insurance_430_051"", ""insurance_430_052"", ""insurance_430_053"", ""insurance_430_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi, thank you for calling Riverton insurance. How may I be of help?"", ""Hello, Good morning."", ""Good morning sir."", ""How are you doing today?"", ""I'm very fine thank you. And you?"", ""I'm good."", ""Sir, please how may I be of help?"", ""#Errmm, I'm relocating."", ""Alright mm, so how can I help sir?"", ""Okay, so yeah, I'd like to change the address on my account."", ""Alright sir. When will the address change take place?"", ""It should be next week, rmm yeah, it's next week."", ""Okay sir. I can help you with that."", ""But please is there any other way I can do that without calling the help line?"", ""Yes sir, you can do it on our website."", ""#Ohhh, alright, noted."", ""Sir, I'll need your full name please."", ""Alright. My name is Gregory Mercer."", ""Okay mm, Is it spelt as m.e.r.s.e.r?"", ""#Ermm, nope, it is m.e.r.c.e.r."", ""Got that. Gregory Mercer, right?"", ""Yes please."", ""Alright sir. What's your date of birth please?"", ""Sixteen of February."", ""Sixteen of February."", ""Ninenteen sixty six."", ""Nineteen sixty six."", ""Yes please."", ""Gotcha. Your phone number sir."", ""Four three four two four three six five one six. Did you get that?"", ""Yes, I did. Give me a minute please mm."", ""Alright. I'm relocating with my family."", ""Okay. So sir, please can you provide your social security number?"", ""Why?"", ""Apologies sir, we need your social security number to change your address?"", ""#Uhmm, okay. It is two one three four two six three seven four."", ""Alright sir. What's the name of your first pet?"", ""Snow."", ""Okay sir. Lastly, please can you provide your old and new address sir?"", ""Okay mm, which one first?"", ""Your old address first please."", ""Okay. It is three three seven Lake Floyd Circle, Laurel, Maryland."", ""Gotcha. Your new adress please."", ""I'm relocating to Ohio."", ""Can you please provide the full address sir?"", ""Okay mm, it is one one seven six Rainbow Drive, Akron, Ohio."", ""Gotcha. Please mmm, hold on a minute while I update the address."", ""Alright."", ""#Uhmm, sir your address has been successfully changed."", ""Wow, thank you so much."", ""You are welcome sir. Is there anything I may help you with?"", ""Nope. #Ermm, that will be all for now."", ""Alright sir. Have a good day."", ""You too.Bye."", ""Bye sir.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
431,"{""dialogue_id"": ""431"", ""turns"": {""turn_id"": [""insurance_431_000"", ""insurance_431_001"", ""insurance_431_002"", ""insurance_431_003"", ""insurance_431_004"", ""insurance_431_005"", ""insurance_431_006"", ""insurance_431_007"", ""insurance_431_008"", ""insurance_431_009"", ""insurance_431_010"", ""insurance_431_011"", ""insurance_431_012"", ""insurance_431_013"", ""insurance_431_014"", ""insurance_431_015"", ""insurance_431_016"", ""insurance_431_017"", ""insurance_431_018"", ""insurance_431_019"", ""insurance_431_020"", ""insurance_431_021"", ""insurance_431_022"", ""insurance_431_023"", ""insurance_431_024"", ""insurance_431_025"", ""insurance_431_026"", ""insurance_431_027"", ""insurance_431_028"", ""insurance_431_029"", ""insurance_431_030"", ""insurance_431_031"", ""insurance_431_032"", ""insurance_431_033"", ""insurance_431_034"", ""insurance_431_035"", ""insurance_431_036"", ""insurance_431_037"", ""insurance_431_038"", ""insurance_431_039"", ""insurance_431_040"", ""insurance_431_041"", ""insurance_431_042"", ""insurance_431_043"", ""insurance_431_044"", ""insurance_431_045"", ""insurance_431_046"", ""insurance_431_047"", ""insurance_431_048"", ""insurance_431_049"", ""insurance_431_050"", ""insurance_431_051"", ""insurance_431_052"", ""insurance_431_053"", ""insurance_431_054"", ""insurance_431_055"", ""insurance_431_056"", ""insurance_431_057"", ""insurance_431_058"", ""insurance_431_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon, Thanks for calling Rivertown Insurance, how may I help you?"", ""Good afternoon. Am I speaking with Danielson of Rivertown Insurance?"", ""Yes sir, You're speaking with Danielson. How may I help you sir?"", ""Oh! Daniel how are you?"", ""I'm fine sir. I guess you are mister Jason?"", ""Wow! You remember. Yes you are speaking with Jason Stewart."", ""Thanks for calling back sir. How may I be of help sir?"", ""I'm calling as regards my enrolment plan for Automobile insurance."", ""Alright sir. I'll need to reconfirm your identity sir."", ""hope it won't take long?"", ""No sir. Kindly provide your phone number and social security number sir."", ""Two Four Zero Four Two Zero Five Five Six Two."", ""Your Social Security Number sir."", ""Two One Eight Five Nine One Zero Three Seven."", ""Kindly provide us with your address sir."", ""Number One Zero Five, Pine tree lane, Michigan."", ""Identification confirmed."", ""I'm still Jason you know. [Laughter]."", ""I just had to confirm your identity sir."", ""it's absolutely necessary you do that."", ""Thank you sir."", ""So how do I go about the enrolment process?"", ""I will go over the plan types and yearly rate for you sir."", ""that's so nice of you Danielson."", ""We have the basic automobile plan which goes for one thouand dollars per year. It is a plan that covers the basic amenities of the car."", ""Okay, Go on."", ""We have the preferred automobile plan that goes for one thousand five hundred dollars and that insures the car documents, some parts of the car and also theft of the car."", ""quite catchy!"", ""We also have the complete automobile insurance plan that covers everything about your cars. It insures your car against theft, fire accident and eveything about your car."", ""whoa! I love this."", ""Which would you prefer sir?"", ""I'm going for the complete automobile insurance plan."", ""You have the option of paying yearly to us using your credit card or we link your account to us and we make a debit of two thousand dollars per year."", ""#em, It's better I link it with your account. How do I go about it?"", ""We'll need your credit card details sir."", ""Okay."", ""Kindly provide your credit card number, the expiration date and the CVV."", ""Five Two Four Six."", ""Five Two Four Six."", ""Four Nine One Three."", ""Four Nine One Three."", ""Three Three Two Three."", ""Three Three Two Three."", ""Four One One Four."", ""Four One One Four."", ""The Expiration date is Zero Four Twenty Twenty Four."", ""Zero Four Twenty Twenty Four right?"", ""Yes, That's right."", ""Your CVV sir."", ""Six Four Two."", ""Okay sir. You have successfully enrolled for complete automobile insurance plan."", ""Do you have a website where I can access my account?"", ""Yes we do sir. You can access us at www dot Rivertowninsurance dot com."", ""#em. Hold on for a minute, let me write it down."", ""Alright sir. Is there any other thing you would love me to help you out with?"", ""That would be all for now."", ""Thanks for choosing Rivertown insurance sir. We hope to serve you better."", ""I would definitely rate your customer service. You're so patient and helpful."", ""Thanks for the compliment sir. Do have a nice day sir. Bye."", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
432,"{""dialogue_id"": ""432"", ""turns"": {""turn_id"": [""insurance_432_000"", ""insurance_432_001"", ""insurance_432_002"", ""insurance_432_003"", ""insurance_432_004"", ""insurance_432_005"", ""insurance_432_006"", ""insurance_432_007"", ""insurance_432_008"", ""insurance_432_009"", ""insurance_432_010"", ""insurance_432_011"", ""insurance_432_012"", ""insurance_432_013"", ""insurance_432_014"", ""insurance_432_015"", ""insurance_432_016"", ""insurance_432_017"", ""insurance_432_018"", ""insurance_432_019"", ""insurance_432_020"", ""insurance_432_021"", ""insurance_432_022"", ""insurance_432_023"", ""insurance_432_024"", ""insurance_432_025"", ""insurance_432_026"", ""insurance_432_027"", ""insurance_432_028"", ""insurance_432_029"", ""insurance_432_030"", ""insurance_432_031"", ""insurance_432_032"", ""insurance_432_033"", ""insurance_432_034"", ""insurance_432_035"", ""insurance_432_036"", ""insurance_432_037"", ""insurance_432_038"", ""insurance_432_039"", ""insurance_432_040"", ""insurance_432_041"", ""insurance_432_042"", ""insurance_432_043"", ""insurance_432_044"", ""insurance_432_045"", ""insurance_432_046"", ""insurance_432_047"", ""insurance_432_048"", ""insurance_432_049"", ""insurance_432_050"", ""insurance_432_051"", ""insurance_432_052"", ""insurance_432_053"", ""insurance_432_054"", ""insurance_432_055"", ""insurance_432_056"", ""insurance_432_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, you are currently speaking with Rivetown Insurance customer service. My name is Julian, How may I be of service to you?"", ""The services I have being receiving from your company has being encouraging and my intent is to increase or enroll for more plans with you."", ""Whoa, that is such an encouraging word coming from you. So, which of the plans do you wish to register for?"", ""I will like to enrol for the life insurance policy."", ""That won't be an issue, I can help you get registered right away."", ""Ok then, but first can I get my current policy number."", ""Of course, I can help you get that."", ""Please do!"", ""Yap, I will need you to provide me with your first name and your last name."", ""My first name is Bonnie."", ""Bonnie is spelled B.O.N.I.E, correct?"", ""Nah, thats wrong it has double N, as in B.O.N.N.I.E."", ""Oh, sorry about that, please proceed with your last name."", ""No offence taken, my last name is Wilson as in W.i.l.s.o.n."", ""W.I.L.S.O.N."", ""Yep, correct!"", ""I will need you to provide me with your date of birth."", ""My birthdate is second of may nineteen fifty six."", ""Gotcha, please give me your customer number."", ""That should be the number at the bottom of my card right?"", ""Yep, correct!"", ""Ok, let me get my card."", ""Sure!"", ""The number is one one one."", ""One one one."", ""Zero two one."", ""Zero two one."", ""Five two."", ""Sorry that last number is four and not two."", ""Ok, it's five four right?"", ""That is correct."", ""What is the current plan you are enrolled in?"", ""I'm currently enrolled in Automobile Insurance."", ""What plan sir?"", ""I first did the basic plan for around one thousand dollars I think."", ""Yep, correct!"", ""Then I increased it to that of two thousand."", ""You mean the Complete Auto."", ""Exactly!"", ""Gotcha, just hold on while I get your policy number sen to your mobile phone."", ""Alright, take your time."", ""Huh, your policy number has being sent to your phone. Please confirm reciept."", ""Jeez, that was fast!"", ""That is why we are the best at giving our customers utmost satisfaction."", ""speaking about the plan you wanted to enrol for. Can you tell me which particular one it is you want to enrol for?"", ""Mhm, about that I will like to get a quote for the Life insurance first."", ""Ok the, that won be an issue. We have the."", ""Can i get that sent to my mail or can I get the information on your website. It will afford me enough time to read understand it well. You know what the say about old age ?"", ""[Laughter] No problem, please provide me with your email address."", ""Bonnie W Wilson at dftmail dot com."", ""Gotcha, just a second."", ""The mail has being sent."", ""Thanks, for the past few decades of my existence, this is actually one of the best customer service I have ever heard, you are sure the best the company has."", ""We are all professionals sir, that is why we are the best around."", ""Whoa! I see."", ""Is there any other thing I can help you with?"", ""Nah, that will be all for now. I will contact back when I'm done with the mail."", ""That will be great, thank you for chosing Rivertown Insurance. Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], []]}}"
433,"{""dialogue_id"": ""433"", ""turns"": {""turn_id"": [""insurance_433_000"", ""insurance_433_001"", ""insurance_433_002"", ""insurance_433_003"", ""insurance_433_004"", ""insurance_433_005"", ""insurance_433_006"", ""insurance_433_007"", ""insurance_433_008"", ""insurance_433_009"", ""insurance_433_010"", ""insurance_433_011"", ""insurance_433_012"", ""insurance_433_013"", ""insurance_433_014"", ""insurance_433_015"", ""insurance_433_016"", ""insurance_433_017"", ""insurance_433_018"", ""insurance_433_019"", ""insurance_433_020"", ""insurance_433_021"", ""insurance_433_022"", ""insurance_433_023"", ""insurance_433_024"", ""insurance_433_025"", ""insurance_433_026"", ""insurance_433_027"", ""insurance_433_028"", ""insurance_433_029"", ""insurance_433_030"", ""insurance_433_031"", ""insurance_433_032"", ""insurance_433_033"", ""insurance_433_034"", ""insurance_433_035"", ""insurance_433_036"", ""insurance_433_037"", ""insurance_433_038"", ""insurance_433_039"", ""insurance_433_040"", ""insurance_433_041"", ""insurance_433_042"", ""insurance_433_043"", ""insurance_433_044"", ""insurance_433_045"", ""insurance_433_046"", ""insurance_433_047"", ""insurance_433_048"", ""insurance_433_049"", ""insurance_433_050"", ""insurance_433_051"", ""insurance_433_052"", ""insurance_433_053"", ""insurance_433_054"", ""insurance_433_055"", ""insurance_433_056"", ""insurance_433_057"", ""insurance_433_058"", ""insurance_433_059"", ""insurance_433_060"", ""insurance_433_061"", ""insurance_433_062"", ""insurance_433_063"", ""insurance_433_064"", ""insurance_433_065"", ""insurance_433_066"", ""insurance_433_067"", ""insurance_433_068"", ""insurance_433_069"", ""insurance_433_070""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hey! How are you doing?"", ""I'm good sir. How about you?"", ""I'm good too. Thanks."", ""How may I help you sir?"", ""I'd like to create account with your company."", ""It's good to have you sir."", ""My pleasure."", ""I can do that for you, but I'll need to ask you some questions if you don't mind."", ""Sure. Go ahead!"", ""May I know your name please?"", ""I'm Leon!"", ""Your full name please."", ""#yep. I'm Leech Leon."", ""Okay. Leech as your firstname and Leon as last right?"", ""Leech as last name and Leon as firstname."", ""Okay mister Leon. May I have your phone number please?"", ""Sure. It's eight zero one."", ""You said eight zero one."", ""#yep. Seven four eight."", ""Sven four eight."", ""Five two zero nine."", ""So you said eight zero one seven four eight five two zero nine."", ""Yeah. That's it."", ""Next we need your birth date sir."", ""#Uh, sorry? What birthday? I am not having birthday today."", "", it is the date of birth sir. We need that information to create the account."", ""Oh okay. Sorry I thought you were asking me to celebrate my birthday."", ""No worries sir."", ""Yeah. My date of birth is December eighteen nineteen seventy four."", ""December eighteen nineteen seventy four. Gotcha, Just a moment please."", """", ""Perfect! May I have your address?"", ""It's four seven five four Newton Street, New London, Connecticut."", ""Perfect! And your Zip code please?"", ""One seven Eight four."", ""One seven Eight four?"", ""Yep. Thats it."", ""Okay. We are almost there. Your Social Security Number?"", ""Give me a minute please."", ""Take your time sir."", ""Gotcha. Five two nine."", ""right go on."", ""One nine six one six four."", ""Okay. Five two nine One nine six one six four."", ""Yep. Thats it."", ""One last thing mister Leon. We have to create a security question that will be used to verify your identity."", ""Okay."", ""So I gonna ask you a question now and you gonna give me the answer to that question."", ""Got it."", ""What's your Mother's maiden Name?"", ""It's Braun."", ""Perfect. Please hold on while I process your information."", ""Okay."", ""Are you still there mister leon?"", ""Of course I am."", ""So I'm gonna need you to grab a pen and a paper. I'm about to give you your Username and password."", ""Okay. A minute please."", ""Sure."", ""Okay. I'm ready now."", ""Username will be Leon one nine seven four. With capital L. Got that?"", ""Got it!"", ""Password is ujixucha. All in small small case. Got it?"", ""Yeah. Got it. Thanks."", ""It's good to have you sir."", ""My pleasure."", ""Is there anything else I can do for you?"", ""That will be all for now."", ""Thank you for contacting us mister leon. Do have a great day."", ""You're welcome."", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
434,"{""dialogue_id"": ""434"", ""turns"": {""turn_id"": [""insurance_434_000"", ""insurance_434_001"", ""insurance_434_002"", ""insurance_434_003"", ""insurance_434_004"", ""insurance_434_005"", ""insurance_434_006"", ""insurance_434_007"", ""insurance_434_008"", ""insurance_434_009"", ""insurance_434_010"", ""insurance_434_011"", ""insurance_434_012"", ""insurance_434_013"", ""insurance_434_014"", ""insurance_434_015"", ""insurance_434_016"", ""insurance_434_017"", ""insurance_434_018"", ""insurance_434_019"", ""insurance_434_020"", ""insurance_434_021"", ""insurance_434_022"", ""insurance_434_023"", ""insurance_434_024"", ""insurance_434_025"", ""insurance_434_026"", ""insurance_434_027"", ""insurance_434_028"", ""insurance_434_029"", ""insurance_434_030"", ""insurance_434_031"", ""insurance_434_032"", ""insurance_434_033"", ""insurance_434_034"", ""insurance_434_035"", ""insurance_434_036"", ""insurance_434_037"", ""insurance_434_038"", ""insurance_434_039"", ""insurance_434_040"", ""insurance_434_041"", ""insurance_434_042"", ""insurance_434_043"", ""insurance_434_044"", ""insurance_434_045"", ""insurance_434_046"", ""insurance_434_047""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good Morning, and thank you for calling Rivertown Insurance how can I help you today?"", ""Hi there, I need to get a copy of my insurance card."", ""Okay, I can help you with that. Before we get started I need to get some information and verify your account."", ""That's fine, but I have a question, I'm going to Mexico will my insurance be good there? I just you know, don't want anything to happen while we are there."", ""Oh that sounds like fun, where in Mexico are you going? And yes your insurance will be good there, while I'm getting you regular card, I will also get you proof of insurance for Mexico."", ""Oh great! We are going to Playa Bagdad, it's a really nice little quiet resort town just south of Port Isabel, Texas. Not as many tourist there like Cancun."", ""Sounds fun, and what was your name ma'ame?"", ""Beverly Thomas. It's on the gulf side, really nice community. Quiet. We're going to ride the motorcycle down."", ""Oh that sounds like fun, when are you leaving Beverly?"", ""We are we are leaving the last week of July we took a month off work so we could go."", ""Beverly do you happen to have your policy number handy?"", ""Yeah, I have it here, one second. Okay I have ready?"", ""Yes go ahead."", ""P S seven two nine six three one eight."", ""Okay thanks. And can you verify your address for me please."", ""Yeah it's one seven nine Cliffview Drive"", ""Great thank you. So you are going to ride your motorcycle from Ohio to Mexico?"", ""Yeah I'm so excited I can't wait! My husband went today to pick up our little trailer... OH! That's right, while I have you on the phone, I need to add our little trailer to our policy."", ""We can do that too. "", ""Okay, great."", ""Okay, do you have the make and model of the trailer?"", ""Um, no but I have a number, I think a vin number for it."", ""Okay, good can you read that to me?"", ""Sure, it's uh, six nine five one three eight two twelve seven "", ""Okay, I'm going to read that back to you six nine five one three eight two one two seven"", ""Yes that's right. "", ""Okay, you said uh, your husband was picking it up today? Did you get a loan for the trailer?"", ""Yes, he's picking it up today and no we paid cash out right for it."", ""Okay we will get the insurance on it right away. Now that will bring your monthly total to three hundred and sixty-one dollars and seventy-two cents."", ""Okay that's fine. It added like twelve dollars to my bill."", ""That's correct. Okay, so I have your new proof of insurance cards and your Mexico proof of insurance card ready to be mailed out today. Please allow five to seven business days for them to come."", ""Okay, we have plenty of time so. Oh! I do have one more question, since we are going to Mexico, what is the procedure if something were to happen while we are there?"", ""That's easy I will also include in your package a form to fill out, make sure you call the police should you have an accident or anything else happen such as your motorcycle or trailer being stolen. Give the form to the police, they will file it."", ""Oh so just a little different than here in the States."", ""Yes just a little different, but insurance is mandatory in Mexico also."", ""Great, and our trailer is covered."", ""Yes. "", ""Okay good."", ""Now Beverly, just to recap what we took care of today I am sending you proof of insurance card, proof of insurance for Mexico, a new policy for the motorcycle trailer."", ""Okay that sounds great. I'm so excited I just seem like I'm forgetting something else."", ""Well if you remember you can always call us back."", ""Okay."", ""Now Beverly before we hang up with is there anything else I can do for you?"", ""No, not that I can think of at this moment. "", ""Great, well you and your husband have a safe trip."", ""Thank you."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
435,"{""dialogue_id"": ""435"", ""turns"": {""turn_id"": [""insurance_435_000"", ""insurance_435_001"", ""insurance_435_002"", ""insurance_435_003"", ""insurance_435_004"", ""insurance_435_005"", ""insurance_435_006"", ""insurance_435_007"", ""insurance_435_008"", ""insurance_435_009"", ""insurance_435_010"", ""insurance_435_011"", ""insurance_435_012"", ""insurance_435_013"", ""insurance_435_014"", ""insurance_435_015"", ""insurance_435_016"", ""insurance_435_017"", ""insurance_435_018"", ""insurance_435_019"", ""insurance_435_020"", ""insurance_435_021"", ""insurance_435_022"", ""insurance_435_023"", ""insurance_435_024"", ""insurance_435_025"", ""insurance_435_026"", ""insurance_435_027"", ""insurance_435_028"", ""insurance_435_029"", ""insurance_435_030"", ""insurance_435_031"", ""insurance_435_032"", ""insurance_435_033"", ""insurance_435_034"", ""insurance_435_035"", ""insurance_435_036"", ""insurance_435_037"", ""insurance_435_038"", ""insurance_435_039"", ""insurance_435_040"", ""insurance_435_041"", ""insurance_435_042"", ""insurance_435_043"", ""insurance_435_044"", ""insurance_435_045"", ""insurance_435_046"", ""insurance_435_047"", ""insurance_435_048"", ""insurance_435_049"", ""insurance_435_050"", ""insurance_435_051"", ""insurance_435_052"", ""insurance_435_053"", ""insurance_435_054"", ""insurance_435_055"", ""insurance_435_056"", ""insurance_435_057"", ""insurance_435_058"", ""insurance_435_059"", ""insurance_435_060"", ""insurance_435_061"", ""insurance_435_062"", ""insurance_435_063"", ""insurance_435_064"", ""insurance_435_065"", ""insurance_435_066"", ""insurance_435_067"", ""insurance_435_068"", ""insurance_435_069"", ""insurance_435_070"", ""insurance_435_071"", ""insurance_435_072"", ""insurance_435_073"", ""insurance_435_074"", ""insurance_435_075"", ""insurance_435_076"", ""insurance_435_077"", ""insurance_435_078"", ""insurance_435_079"", ""insurance_435_080"", ""insurance_435_081"", ""insurance_435_082"", ""insurance_435_083"", ""insurance_435_084"", ""insurance_435_085"", ""insurance_435_086"", ""insurance_435_087"", ""insurance_435_088"", ""insurance_435_089"", ""insurance_435_090"", ""insurance_435_091"", ""insurance_435_092"", ""insurance_435_093"", ""insurance_435_094"", ""insurance_435_095"", ""insurance_435_096"", ""insurance_435_097"", ""insurance_435_098"", ""insurance_435_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it."", ""Okay. I can help you with that."", ""Oh! Alright."", ""May I have your first name please?"", ""My name is Anderson Michael."", ""Oh! Okay.Anderson as your first name and Michael as your last name. Is that correct?"", ""Yes, that's right."", ""Alright, hold on while I input that into the system."", ""Sure."", ""Kindly provide your phone number please."", ""My phone number is Five three one."", ""Five three one."", ""Four five Two."", ""Four five Two."", ""Two three five four."", ""Two three five four."", ""Yep, that's right."", ""Okay. Five three one Four five Two Two three five four. Is that correct?"", ""Yes, that's correct."", ""May I have your social security number please?"", ""Well, just a moment please."", ""Sure, take your time."", ""got it. My social security number is Six nine Two."", ""Six nine Two."", ""Five two nine."", ""Five two nine."", ""Zero three Five."", ""Zero three Five."", ""Yep, that right."", ""Okay.Six nine Two Five two nine Zero three Five. Is that correct?"", ""Did you just say Zero three Five as the last three numbers? Was that what i said?"", ""Yes sir. Those were the last three numbers you mentioned."", ""sorry about that. It's actually Zero three three not Zero three five."", ""Oh! Okay. The last three numbers are Zero three three right?"", ""Yes, that's right."", ""Alright. I'm going to read the number to you once again. Please listen carefully sir."", ""Please go on."", ""Six nine Two Five two nine Zero three three Is that correct?"", ""Yes, that correct."", ""Okay. Now you'll need to give an answer your security question."", ""Security question? All these information just because I want to change my address. This is taking too long. Why can't you just go ahead and check that in your system. Why must I be going through all these screening?"", ""We are so sorry about that sir, Well, we just need the verification process to be complete. Be rest assured that we have your best interest at heart."", ""My best interest? Are you insinuating that I might not be the owner of the account I claim to own?"", ""Not at all sir. It's just part of every verification process. We'll be done before you know it. Please bear with us."", ""Well, just go on."", ""Alright sir. Please proceed by giving an answer to your security question."", ""My security question is my mother's maiden name."", ""Okay sir. Please what's the answer to that?"", ""My mother's maiden name is kelly."", ""Please hold on while I confirm your answer."", ""Sure."", ""Perfect. That's correct sir."", ""Of course it is."", ""In order to proceed with the change of your address, I'll need to confirm your old address sir."", ""no problem."", ""May I know your old address?"", ""Sure, my old address is two sixty Grand Avenue, San marcos, California."", ""two sixty Grand Avenue, San marcos, California. Is that correct?"", ""Yes, that's right."", ""Please hold on while I verify this."", ""Alright."", ""Your old address is confirmed."", ""Okay."", ""Kindly provide your new address."", ""My new address is five twenty concord Avenue, San Diego, California."", ""five twenty concord Avenue, San Diego, California. Is that correct?"", ""it's actually three twenty not five twenty. Please change that."", ""Alright. three twenty concord Avenue, San Diego, California, Is that correct?"", ""Yep, that's correct. I definitely need to remember that. The numbers can be so confusing."", ""No worries sir. I'm sure you'll get used to it."", ""Yes, I will. Please what else do you need?"", ""just a moment please."", """", ""Okay. Done. Your address has been updated sir."", ""Okay. So how long does it take before the update reflects?"", ""It's effective immediately sir."", ""Oh! That's great."", ""Is there anything else I can help you with?"", ""Well, I'd like to know if I can change my address on the website."", ""Sure, you can."", ""Please how do I do that?"", ""It's very easy. After logging in, you look for the profile icon."", ""O-okay. I'll click on the profile icon?"", ""Yes, that's right."", ""Please go on."", ""After clicking on that, you then click on the personal information which is directly below security icon."", ""Okay. I'll click on personal information icon. Got it. What next?"", ""Then you'll see the change address icon."", ""Change address icon. Is that correct?"", ""Yes, it is. Then you can just go ahead and input your new address and that will be all."", ""Okay. I think I've got that."", ""Alright sir. Is there anything else I can help you with?"", ""Well, I don't think there is."", ""Okay. Thank you for contacting us."", ""Thank you too. I'm really pleased with you even though your verification questions almost made me angry."", ""We are so sorry about that sir."", ""it's okay. I know it's protocol."", ""Thanks for understanding. Have a nice day!"", ""Thank you. You too!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
436,"{""dialogue_id"": ""436"", ""turns"": {""turn_id"": [""insurance_436_000"", ""insurance_436_001"", ""insurance_436_002"", ""insurance_436_003"", ""insurance_436_004"", ""insurance_436_005"", ""insurance_436_006"", ""insurance_436_007"", ""insurance_436_008"", ""insurance_436_009"", ""insurance_436_010"", ""insurance_436_011"", ""insurance_436_012"", ""insurance_436_013"", ""insurance_436_014"", ""insurance_436_015"", ""insurance_436_016"", ""insurance_436_017"", ""insurance_436_018"", ""insurance_436_019"", ""insurance_436_020"", ""insurance_436_021"", ""insurance_436_022"", ""insurance_436_023"", ""insurance_436_024"", ""insurance_436_025"", ""insurance_436_026"", ""insurance_436_027"", ""insurance_436_028"", ""insurance_436_029"", ""insurance_436_030"", ""insurance_436_031"", ""insurance_436_032"", ""insurance_436_033"", ""insurance_436_034"", ""insurance_436_035"", ""insurance_436_036"", ""insurance_436_037"", ""insurance_436_038"", ""insurance_436_039"", ""insurance_436_040"", ""insurance_436_041"", ""insurance_436_042"", ""insurance_436_043"", ""insurance_436_044"", ""insurance_436_045"", ""insurance_436_046"", ""insurance_436_047"", ""insurance_436_048"", ""insurance_436_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello thanks for calling Rivertown insurance, my name is Sean, how may I help you?"", ""Hi Sean. My name is Morris."", ""Good morning Morris. How may I be of service?"", ""I would like to cancel the automatic billing on my account."", ""Okay Morris. If I got that right. You want to cancel automatic billing on your account."", ""Absolutely!"", ""Great! I will need to verify your identity to work on your request. I will need to ask you some questions to proceed."", ""#oh Okay. Go ahead."", ""What's your full name please?"", ""Morris James Lang. First name Morris, and last name Lang."", ""What's your birthdate please?"", ""This Wednesday. #laughter. I am excited, #em my grandparents are gonna be around."", ""#Er That's nice. But you didn't quite get that. I mean the day, month, and year you were born."", ""#oh Apologies. It's tenth of August nineteen ninety."", ""Awesome. You are doing well Morris."", ""Yeahh! Thank you."", ""Please spell out your social security number please."", ""#ar Okay. #em A moment please Okay. Yeah! #em Zero Two Five Six."", ""Zero two five six."", ""Four four three."", ""Four four three."", ""Five one two."", ""Five one two great!"", ""Nice!"", ""What is your security answer Morris?"", ""#Er That should be #em Jack. My Dogs name."", ""Great! That's correct."", ""#Laugher Yeah. He is a nice dog."", ""That's fantastic."", ""Do you have a pet Sean?"", ""#ar Yes I do. A parrot."", ""That's great. I love parrots too."", ""Great!"", ""Yes!"", ""#em I am working on your request. Give me a moment please."", ""Okay."", ""And #em Done. I have cancelled the automatic billing on your account."", ""#oh That's great. Thank you Sean."", ""You are welcome."", ""That was fast. Pretty impressive Thank you Sean."", ""#ar Is there anything else you would like to do?"", ""Can I get more information on Pet Insurance from the website?"", ""Yeah. The webiste has all the information you need about Rivertown Insurance."", ""Great then. That will be all."", ""Great."", ""Yeah. Thanks. Bye."", ""Anytime. Do have a lovely day."", ""You too Sean."", ""Bye."", ""Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
437,"{""dialogue_id"": ""437"", ""turns"": {""turn_id"": [""insurance_437_000"", ""insurance_437_001"", ""insurance_437_002"", ""insurance_437_003"", ""insurance_437_004"", ""insurance_437_005"", ""insurance_437_006"", ""insurance_437_007"", ""insurance_437_008"", ""insurance_437_009"", ""insurance_437_010"", ""insurance_437_011"", ""insurance_437_012"", ""insurance_437_013"", ""insurance_437_014"", ""insurance_437_015"", ""insurance_437_016"", ""insurance_437_017"", ""insurance_437_018"", ""insurance_437_019"", ""insurance_437_020"", ""insurance_437_021"", ""insurance_437_022"", ""insurance_437_023"", ""insurance_437_024"", ""insurance_437_025"", ""insurance_437_026"", ""insurance_437_027"", ""insurance_437_028"", ""insurance_437_029"", ""insurance_437_030"", ""insurance_437_031"", ""insurance_437_032"", ""insurance_437_033"", ""insurance_437_034"", ""insurance_437_035"", ""insurance_437_036"", ""insurance_437_037"", ""insurance_437_038"", ""insurance_437_039"", ""insurance_437_040"", ""insurance_437_041"", ""insurance_437_042"", ""insurance_437_043"", ""insurance_437_044"", ""insurance_437_045"", ""insurance_437_046"", ""insurance_437_047"", ""insurance_437_048"", ""insurance_437_049"", ""insurance_437_050"", ""insurance_437_051"", ""insurance_437_052"", ""insurance_437_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, how's your day going?"", ""Fine, how's yours too and what can I do for you?"", ""Fine, I want to get pet quote."", ""Okay, can you provide me your name?"", ""my name is Roland Harper."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is March twelveth, nineteen ninety."", ""March twelveth, nineteen ninety right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know the pet type?"", ""it's dog."", ""Okay. Can you prescribe the pet breed?"", ""Poodle."", ""Okay, what is the age of the dog?"", ""Just about six month old."", ""Alright. Please provide me the pet weight?"", ""I'll do that, let me confirm it."", ""Alright sir, take your time."", ""it's fifty pounds."", ""Okay which of the pet plan did you want to go for?"", ""Yes please, Petcare Preferred is what I go for."", ""Alright. Hope the price as one thousand naira?"", ""Yes I do."", ""Okay done. I can proceed with the payment from your balance?"", ""Yes please."", ""Okay. Wait a moment it's process."", ""okay."", ""It has been successfully done sir."", ""Thanks."", ""Is there anything else I can do for you sir?"", ""No, that will be all for now."", ""Thanks for your call. Do have a great day!"", ""Thanks and you too. Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
438,"{""dialogue_id"": ""438"", ""turns"": {""turn_id"": [""insurance_438_000"", ""insurance_438_001"", ""insurance_438_002"", ""insurance_438_003"", ""insurance_438_004"", ""insurance_438_005"", ""insurance_438_006"", ""insurance_438_007"", ""insurance_438_008"", ""insurance_438_009"", ""insurance_438_010"", ""insurance_438_011"", ""insurance_438_012"", ""insurance_438_013"", ""insurance_438_014"", ""insurance_438_015"", ""insurance_438_016"", ""insurance_438_017"", ""insurance_438_018"", ""insurance_438_019"", ""insurance_438_020"", ""insurance_438_021"", ""insurance_438_022"", ""insurance_438_023"", ""insurance_438_024"", ""insurance_438_025"", ""insurance_438_026"", ""insurance_438_027"", ""insurance_438_028"", ""insurance_438_029"", ""insurance_438_030"", ""insurance_438_031"", ""insurance_438_032"", ""insurance_438_033"", ""insurance_438_034"", ""insurance_438_035"", ""insurance_438_036"", ""insurance_438_037"", ""insurance_438_038"", ""insurance_438_039"", ""insurance_438_040"", ""insurance_438_041"", ""insurance_438_042"", ""insurance_438_043"", ""insurance_438_044"", ""insurance_438_045"", ""insurance_438_046"", ""insurance_438_047"", ""insurance_438_048"", ""insurance_438_049"", ""insurance_438_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello good morning thank you for calling Rivertown insurance company my name is Alex how may I help you?"", ""My name is Edwin."", ""mister Edwin what can I do for you?"", ""I want to enroll in one of your insurance plan."", ""mister Edwin which of our plan will you like to enroll for?"", ""I will like to insure my house."", ""Okay sir. The house plan include Basic Home which is One thousand two hundred dollars per year and the _xzero zero zero D_Home Preferred which is One thousand Six hundred dollars per year."", ""Is that all?"", ""No sir the last one is Home Complete which is two thousand dollars per year_xzero zero zero zero _."", ""Okay. Can I opt in for a different plan later if I want to change a plan?"", ""Yes you can."", ""And if I want to cancel a plan, can I?"", ""Sure Sir you can."", ""Okay what do I stand to gain by insuring with you?"", ""When you insure with us, your house is safe and fully covered and our year is thirteen month and not twelve month."", ""Thirteen month, sound good."", ""Thank you sir."", ""How do I start?"", ""Do you have account with us already?"", ""Yes, I do."", ""Can I have your account details?"", ""What do you need about my account?"", ""Can I have your account policy number which you have on top of your site?"", ""Pease give me a minute to confirm that."", ""No problem sir."", ""#Hm is it the eight digit close to my profile picture?"", ""Yes, it is."", ""Okay. One nine."", ""One nine."", ""Two eight."", ""Two eight."", ""Seven three."", ""Seven three."", ""Four six."", ""Four six."", ""That is all."", ""Okay, One nine two eight seven three four six."", ""That is it."", ""Okay sir. Your address and Zip code."", ""Yes, it is fourty Brooklyn Avenue, San Diego, California, zip _xzero zero zero D_code nine five zero zero zero."", ""Okay. A mail will be sent to you and a code will be sent to your phone number which you will use to complete the enrollment."", ""Will I get the message before the mail?"", ""No Sir, you will get the mail before the message."", ""Okay."", ""Will that be all sir?"", ""Yes."", ""Okay sir. A message will pop up asking you do rate me after the call. Please do well to rate me."", ""No problem. You deserve good rating."", ""Thanks sir. Have a nice day."", ""And you to. Bye."", ""Bye bye Sir.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
439,"{""dialogue_id"": ""439"", ""turns"": {""turn_id"": [""insurance_439_000"", ""insurance_439_001"", ""insurance_439_002"", ""insurance_439_003"", ""insurance_439_004"", ""insurance_439_005"", ""insurance_439_006"", ""insurance_439_007"", ""insurance_439_008"", ""insurance_439_009"", ""insurance_439_010"", ""insurance_439_011"", ""insurance_439_012"", ""insurance_439_013"", ""insurance_439_014"", ""insurance_439_015"", ""insurance_439_016"", ""insurance_439_017"", ""insurance_439_018"", ""insurance_439_019"", ""insurance_439_020"", ""insurance_439_021"", ""insurance_439_022"", ""insurance_439_023"", ""insurance_439_024"", ""insurance_439_025"", ""insurance_439_026"", ""insurance_439_027"", ""insurance_439_028"", ""insurance_439_029"", ""insurance_439_030"", ""insurance_439_031"", ""insurance_439_032"", ""insurance_439_033"", ""insurance_439_034"", ""insurance_439_035"", ""insurance_439_036"", ""insurance_439_037"", ""insurance_439_038"", ""insurance_439_039"", ""insurance_439_040"", ""insurance_439_041"", ""insurance_439_042"", ""insurance_439_043"", ""insurance_439_044"", ""insurance_439_045"", ""insurance_439_046"", ""insurance_439_047"", ""insurance_439_048"", ""insurance_439_049"", ""insurance_439_050"", ""insurance_439_051"", ""insurance_439_052"", ""insurance_439_053"", ""insurance_439_054"", ""insurance_439_055"", ""insurance_439_056"", ""insurance_439_057"", ""insurance_439_058"", ""insurance_439_059"", ""insurance_439_060"", ""insurance_439_061"", ""insurance_439_062"", ""insurance_439_063"", ""insurance_439_064""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How can I help you?"", ""Hi I would like to reset my password. I tried to reset the password on your website but couldn't."", ""I can help you with that. But first I have to confirm your identity."", ""Sure, okay."", ""May I have your first name and last name Sir?"", ""My name is James Brown."", ""Okay, next I need your birthdate."", ""#Uh, sorry? what birthday? I'm not having birthday today."", ""[Laughter], it is the date of birth sir. We need that information to verify your identity."", ""Oh okay. Sorry I thought you were asking me to celebrate my birthday."", ""No problem sir."", ""Yeah. My date of birth is September fourth, nineteen thirty six."", ""September fourth, nineteen thirty six. Okay, just a moment please."", ""Yeah, sure."", ""Can I have your phone number?"", ""Five zero seven."", ""Five zero seven."", ""Four five four."", ""Four five four."", ""Two six three zero."", ""Two six three zero."", ""Yes, that's it."", ""What's your mother's maiden name."", ""#Um, her maiden name is Hillman."", ""Alright sir. I need to have your social security number."", ""Social security number, hmm, I think is, let confirm, just a second."", ""Okay sir, take your time."", ""Oh, I got it now."", ""Can you read the numbers to me?"", ""One five six."", ""One five six."", ""Twenty one."", ""Twenty one."", ""Yeah, that's correct."", ""Next, I need to verify your email."", ""My email is James Brown at amyspy dot com."", ""Thank you sir."", ""Yeah."", ""To reset your password, we need to generate a new username and password."", ""That's okay."", ""Can you come up with a name you can easily remember?"", ""#Uh, Houghmed."", ""Houghmed like h.o.u.g.h.m.e.d?"", ""Yes, that's correct."", ""Perfect, and your new password?"", ""R. e. i. zero. S. e. a. m. o. o."", ""That's good."", ""Thanks."", ""Before I proceed, is there anything else I can help you with?"", ""Yeah, I want to ask if I can change the password on the website instead of making a phone call?"", ""Yes, sure you can, the reset link will be sent to your email. And if you wish to call, I'll be glad to help you."", ""Oh, that's good. Thank you."", ""Alright, please hang on sir, I will proceed to reset your password in the system."", ""Yeah, sure."", ""Okay done. Your password is reset successfully."", ""Thank you."", ""You can check your email to confirm your new password."", ""That's great."", ""Thanks you so much sir. And one last thing. After this call ends, there will be a request for rating my service. Please press a number from one to five to rate your satisfaction."", ""Okay, I'll do that."", ""Thank you."", ""Have a nice day."", ""Sure, and you too!"", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
440,"{""dialogue_id"": ""440"", ""turns"": {""turn_id"": [""insurance_440_000"", ""insurance_440_001"", ""insurance_440_002"", ""insurance_440_003"", ""insurance_440_004"", ""insurance_440_005"", ""insurance_440_006"", ""insurance_440_007"", ""insurance_440_008"", ""insurance_440_009"", ""insurance_440_010"", ""insurance_440_011"", ""insurance_440_012"", ""insurance_440_013"", ""insurance_440_014"", ""insurance_440_015"", ""insurance_440_016"", ""insurance_440_017"", ""insurance_440_018"", ""insurance_440_019"", ""insurance_440_020"", ""insurance_440_021"", ""insurance_440_022"", ""insurance_440_023"", ""insurance_440_024"", ""insurance_440_025"", ""insurance_440_026"", ""insurance_440_027"", ""insurance_440_028"", ""insurance_440_029"", ""insurance_440_030"", ""insurance_440_031"", ""insurance_440_032"", ""insurance_440_033"", ""insurance_440_034"", ""insurance_440_035"", ""insurance_440_036"", ""insurance_440_037"", ""insurance_440_038"", ""insurance_440_039"", ""insurance_440_040"", ""insurance_440_041"", ""insurance_440_042"", ""insurance_440_043"", ""insurance_440_044"", ""insurance_440_045"", ""insurance_440_046"", ""insurance_440_047"", ""insurance_440_048"", ""insurance_440_049"", ""insurance_440_050"", ""insurance_440_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to enroll in an insurance plan."", ""Okay, which of our plans would you like to enroll in?"", ""can you tell me about your insurance plans?"", ""Automobile plan, condo plan."", ""Did you say condo plan?"", ""Yes, condo plan."", ""Okay, you can proceed."", ""Homeowner, life, pet and renters plan. Which would you like to enroll in?"", ""Life insurance."", ""Okay, so first you'll need to create an account."", ""Okay."", ""I'll need your first name and last name."", ""Lennon Bey."", ""Okay, Lennon as the first name and Bey as last name?"", ""Yes."", ""Please provide your phone number."", ""Six four four nine seven seven one nine two four."", ""Okay, for your security question, would you prefer your mother's maiden name, the name of your high school or the name of your first pet."", ""I'd prefer the name of my first pet and he was Crux."", ""What's your date of birth?"", ""August twenty-four, four thousand."", ""Your street address please."", ""One four four seven Tipple Road Philadelphia, Pennsylvania."", ""Okay, so your state is Pennsylvania."", ""Yes."", ""And your city is?"", ""Philadelphia."", ""What's your zip code please?"", ""Three three one zero one."", ""You'll need to provide your social security number."", ""Six one four four seven three three seven eight."", ""We're done with the account creation. You say you want life insurance is that correct?"", ""Yes."", ""We have the Term Life Insurance which is three hundred dollars yearly, the Whole Life Insurance which is one thousand eight hundred dollars per year and the Universal Life Insurance one thousand four hundred dollars per year. Which would you like to enroll in?"", ""The whole life insurance plan."", ""That is one thousand eight hundred dollars per year."", ""Yes, how do I make payment?"", ""I'll need your credit card number, the expiration date and the credit card CVV."", ""My credit card number is six seven nine seven four six six eight seven two two three one one zero four."", ""You said your credit card number is six seven nine seven four six six eight seven two two three one one zero four is that correct?"", ""Yes."", ""The expiration date please."", ""July four zero four three."", ""Okay. Provide your CVV and proceed to make payment."", ""Nine four two. Payment made."", ""Kindly hold on while I confirm your payment. Your payment has been made successfully."", ""Okay."", ""Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you so much, do have a great day."", ""Thanks you too. Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
441,"{""dialogue_id"": ""441"", ""turns"": {""turn_id"": [""insurance_441_000"", ""insurance_441_001"", ""insurance_441_002"", ""insurance_441_003"", ""insurance_441_004"", ""insurance_441_005"", ""insurance_441_006"", ""insurance_441_007"", ""insurance_441_008"", ""insurance_441_009"", ""insurance_441_010"", ""insurance_441_011"", ""insurance_441_012"", ""insurance_441_013"", ""insurance_441_014"", ""insurance_441_015"", ""insurance_441_016"", ""insurance_441_017"", ""insurance_441_018"", ""insurance_441_019"", ""insurance_441_020"", ""insurance_441_021"", ""insurance_441_022"", ""insurance_441_023"", ""insurance_441_024"", ""insurance_441_025"", ""insurance_441_026"", ""insurance_441_027"", ""insurance_441_028"", ""insurance_441_029"", ""insurance_441_030"", ""insurance_441_031"", ""insurance_441_032"", ""insurance_441_033"", ""insurance_441_034"", ""insurance_441_035"", ""insurance_441_036"", ""insurance_441_037"", ""insurance_441_038"", ""insurance_441_039"", ""insurance_441_040"", ""insurance_441_041"", ""insurance_441_042"", ""insurance_441_043"", ""insurance_441_044"", ""insurance_441_045"", ""insurance_441_046"", ""insurance_441_047"", ""insurance_441_048"", ""insurance_441_049"", ""insurance_441_050"", ""insurance_441_051"", ""insurance_441_052"", ""insurance_441_053"", ""insurance_441_054"", ""insurance_441_055"", ""insurance_441_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out."", ""Alright. I can do that for you. But I'll have to ask couple of questions if you don't mind."", ""Go ahead."", ""May I have your first name and last name please?"", ""My name is Paul Simeon."", ""Okay, Paul as your first name and Simeonas your last name?"", ""That's it."", ""l'll also need you customer number."", ""Where can I find that? I'm not really familiar with all these digits."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four to six number right?"", ""It's always eight digit long."", ""yes, it is."", ""Right. Call that number for me please."", ""Yeah. It's two one seven four."", ""two one seven four."", ""two eight seven seven."", ""two eight seven seven."", ""That's it."", ""Okay. two one seven four two eight seven seven right?"", ""Yeah. That's correct."", ""May I have your date of birth please?"", ""It's twenty fourth of June nineteen eighty two."", ""You said twenty fourth of June, nineteen eighty two right?"", ""Sure."", ""To check your payment status, I need to have your policy number. You can find this number on your account page in our website."", ""okay, give me a moment. Let me look for it."", ""Sure, please take your time."", ""Policy number, Is it the string of number below my profile picture?"", ""yes exactly. Could you read that number to me?"", ""Sure. It's four six seven."", ""Four six seven."", ""Nine four four."", ""Nine four four."", ""Eight two three."", ""Eight two three."", ""Yep thats it."", ""Okay. Four six seven Nine four four Eight two three right?"", ""Yes that's correct."", ""One last thing. When did you make the payment?"", ""that should be two days ago at around sixteen hundred hour."", ""Okay, just a moment please."", """", ""Thanks for being patient with us sir."", ""No problem."", ""I'm pleased to inform you that your payment is succesful."", ""Thanks. What a relieve."", ""We're very sorry for any inconveniences."", ""It'alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us sir."", ""You're welcome."", ""Do have a great day."", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
442,"{""dialogue_id"": ""442"", ""turns"": {""turn_id"": [""insurance_442_000"", ""insurance_442_001"", ""insurance_442_002"", ""insurance_442_003"", ""insurance_442_004"", ""insurance_442_005"", ""insurance_442_006"", ""insurance_442_007"", ""insurance_442_008"", ""insurance_442_009"", ""insurance_442_010"", ""insurance_442_011"", ""insurance_442_012"", ""insurance_442_013"", ""insurance_442_014"", ""insurance_442_015"", ""insurance_442_016"", ""insurance_442_017"", ""insurance_442_018"", ""insurance_442_019"", ""insurance_442_020"", ""insurance_442_021"", ""insurance_442_022"", ""insurance_442_023"", ""insurance_442_024"", ""insurance_442_025"", ""insurance_442_026"", ""insurance_442_027"", ""insurance_442_028"", ""insurance_442_029"", ""insurance_442_030"", ""insurance_442_031"", ""insurance_442_032"", ""insurance_442_033"", ""insurance_442_034"", ""insurance_442_035"", ""insurance_442_036"", ""insurance_442_037"", ""insurance_442_038"", ""insurance_442_039"", ""insurance_442_040"", ""insurance_442_041"", ""insurance_442_042"", ""insurance_442_043"", ""insurance_442_044"", ""insurance_442_045"", ""insurance_442_046"", ""insurance_442_047"", ""insurance_442_048"", ""insurance_442_049"", ""insurance_442_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello Good day. This is Anabel speaking from Rivertown customer care service how may I help you."", ""Good day my name is Nelson."", ""mister Nelson how may I help you?"", ""I will like to cancel a plan."", ""Okay if I hear you well mister Nelson you said you want to cancel a plan."", ""Yes."", ""Okay Sir. which plan is it sir?"", ""#Hm Basic auto plan."", ""Okay sir. I will like to ask you some questions about your account."", ""Okay i am listening."", ""Please Sir can I have your account name?"", ""Nelson Clifford."", ""Okay Sir. Please sir can you provide your account number?"", ""#Hm five five."", ""Five five."", ""Six Nine."", ""Six One."", ""#Er it is not six one."", ""Sorry Sir please call it again sir."", ""Six nine."", ""Six nine."", ""Three zero."", ""Three zero."", ""Four eight."", ""Four eight."", ""That is all."", ""Okay sir please provide your address sir."", ""My address?"", ""Yes Sir."", ""Do you need that to cancel a plan?"", ""Yes sir. For verification."", ""Okay. it is one two five five Aspen Court Boston."", ""mister #Uh Nelson Kindly please provide your phone number sir."", ""Six one seven three five three eight six zero one."", ""Okay Sir. Six one seven three five three eight six zero one is that it sir?"", ""Yes."", ""Okay sir you said your plan is basic auto Sir?"", ""Yes it is."", ""Okay Sir. Your plan here will expire tomorrow Sir."", ""I am aware that is why I want to cancel it."", ""Okay sir but you can just renew the plan sir."", ""I know but I want to cancel it for now. can you just stop this question and move on with the cancellation?"", ""Okay sir. I just cancel your plan Sir."", ""Thank you."", ""Okay Sir. is that all you will like me to do sir?"", ""Yes for now."", ""Okay mister Nelson. please can you help with rating after the call?"", ""Okay mister "", ""Anabel."", ""mister Anabel. Bye."", ""Bye bye Sir.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
443,"{""dialogue_id"": ""443"", ""turns"": {""turn_id"": [""insurance_443_000"", ""insurance_443_001"", ""insurance_443_002"", ""insurance_443_003"", ""insurance_443_004"", ""insurance_443_005"", ""insurance_443_006"", ""insurance_443_007"", ""insurance_443_008"", ""insurance_443_009"", ""insurance_443_010"", ""insurance_443_011"", ""insurance_443_012"", ""insurance_443_013"", ""insurance_443_014"", ""insurance_443_015"", ""insurance_443_016"", ""insurance_443_017"", ""insurance_443_018"", ""insurance_443_019"", ""insurance_443_020"", ""insurance_443_021"", ""insurance_443_022"", ""insurance_443_023"", ""insurance_443_024"", ""insurance_443_025"", ""insurance_443_026"", ""insurance_443_027"", ""insurance_443_028"", ""insurance_443_029"", ""insurance_443_030"", ""insurance_443_031"", ""insurance_443_032"", ""insurance_443_033"", ""insurance_443_034"", ""insurance_443_035"", ""insurance_443_036"", ""insurance_443_037"", ""insurance_443_038"", ""insurance_443_039"", ""insurance_443_040"", ""insurance_443_041"", ""insurance_443_042"", ""insurance_443_043"", ""insurance_443_044"", ""insurance_443_045"", ""insurance_443_046"", ""insurance_443_047"", ""insurance_443_048"", ""insurance_443_049"", ""insurance_443_050"", ""insurance_443_051"", ""insurance_443_052"", ""insurance_443_053"", ""insurance_443_054"", ""insurance_443_055"", ""insurance_443_056"", ""insurance_443_057"", ""insurance_443_058"", ""insurance_443_059"", ""insurance_443_060"", ""insurance_443_061"", ""insurance_443_062"", ""insurance_443_063"", ""insurance_443_064"", ""insurance_443_065"", ""insurance_443_066"", ""insurance_443_067"", ""insurance_443_068"", ""insurance_443_069"", ""insurance_443_070""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Rivertown insurance. My name is Angela. How can I help you today?"", ""Hi, my name is Paul, I heard about your company in one of your commercials and I hope your services are as good as it was presented."", ""Wow, that is a great thing to hear. Of course our services are the best you could get anywhere sir."", ""yeah I hope so too."", ""definitely sir, we will not in any way disappoint you. Which of the plans interested you?"", ""i just got a new car and I'm looking at having the best insurance coverage on my new whip."", ""Congratulations on the new acquisition. You are definitely in the right place."", ""Since you are a new customer we will have to create an account for you before we go ahead."", ""Can you provide me with your first name."", ""That won't be a problem, My first name is Paul Elrod but my friends call me PeeGuy."", ""that's funny of you, Paul will be just fine. #Uh can you give me your last name."", ""What do you mean? I just gave you my name."", ""I mean your last name."", ""My last name is Elrod."", ""To confirm Elrod is spelt H.E.R.O.D?"", ""not at all, that spelling is wrong. The right spelling is E.L.R.O.D."", ""oh, my bad! Sorry about that. The right one is E.L.R.O.D."", ""Yeah, Thats right. I'm used to people missplelling my name."", ""I will be needing your phone number."", ""my phone number is four eight zero."", ""four eight zero."", ""nine four one."", ""nine four one."", ""zero seven one two."", ""zero seven one two."", ""can I have your date of birth."", ""no problem, my date of birth is thirteenth of August, nineteen seventy seven."", ""ok got that, I will be needing your address."", ""this is becoming an interrogation. The line of questionning is becoming too much."", ""is there no other way to create an account?"", ""ofcourse, you can create an account on our official website."", ""I'm sorry about the stress but we are almost done."", ""It's no problem then."", ""my address is four eight six six Elmwood Avenue Scottsdale, AZ eight five Sorry."", ""five one."", ""four eight six six Elmwood Avenue Scottsdale, Arizona eight five two five one, correct?"", ""Yes."", ""what is your zip code."", ""nine nine five two four."", ""nine nine five two four correct?"", ""yes."", ""you will need to provide me with your social security number."", ""ok, the nember is nine six five two."", ""nine six five two."", ""sorry nine nine five two, I made a mistake."", ""ok no problem nine nine five two."", ""six four six one zero."", ""six four six one zero."", ""nine six five two six four six one zero, correct?"", ""Absolutely right. I hope the interogation is over."", ""it's just one last step to completing the process."", ""okay."", ""please chose a security question."", ""What is a security question and can I just choose any?"", ""this is a question that helps you authenticate and secure your account."", ""you chose from a range of questions five questions."", ""either, What is your mother's maiden name?, What is the name of your childhood best friend?, What is the name of your high school?"", ""it's enough, I will just go for the first question what is my mother's maiden name."", ""her maiden name is Stones."", ""ok thats noted."", ""just hold on a few seconds, your account is almost set."", ""ok no problem."", ""it's all set. Your account is now ready. A message has being sent to your phone."", ""wow! I just got it."", ""it's my pleasure sir, would you like to create a plan now sir?"", ""no no no, I would prefer to do that some other time. I'm scared of getting hooked on with unlimited line of questioning."", ""Can I get informations on your website?"", ""Yes you can sir."", ""then that will be all."", ""Ok sir, thanks for creating an account with us, do enjoy the rest of your day sir."", ""thanks.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
444,"{""dialogue_id"": ""444"", ""turns"": {""turn_id"": [""insurance_444_000"", ""insurance_444_001"", ""insurance_444_002"", ""insurance_444_003"", ""insurance_444_004"", ""insurance_444_005"", ""insurance_444_006"", ""insurance_444_007"", ""insurance_444_008"", ""insurance_444_009"", ""insurance_444_010"", ""insurance_444_011"", ""insurance_444_012"", ""insurance_444_013"", ""insurance_444_014"", ""insurance_444_015"", ""insurance_444_016"", ""insurance_444_017"", ""insurance_444_018"", ""insurance_444_019"", ""insurance_444_020"", ""insurance_444_021"", ""insurance_444_022"", ""insurance_444_023"", ""insurance_444_024"", ""insurance_444_025"", ""insurance_444_026"", ""insurance_444_027"", ""insurance_444_028"", ""insurance_444_029"", ""insurance_444_030"", ""insurance_444_031"", ""insurance_444_032"", ""insurance_444_033"", ""insurance_444_034"", ""insurance_444_035"", ""insurance_444_036"", ""insurance_444_037"", ""insurance_444_038"", ""insurance_444_039"", ""insurance_444_040"", ""insurance_444_041"", ""insurance_444_042"", ""insurance_444_043"", ""insurance_444_044"", ""insurance_444_045"", ""insurance_444_046"", ""insurance_444_047"", ""insurance_444_048"", ""insurance_444_049"", ""insurance_444_050"", ""insurance_444_051"", ""insurance_444_052"", ""insurance_444_053"", ""insurance_444_054"", ""insurance_444_055"", ""insurance_444_056"", ""insurance_444_057"", ""insurance_444_058"", ""insurance_444_059"", ""insurance_444_060"", ""insurance_444_061"", ""insurance_444_062"", ""insurance_444_063"", ""insurance_444_064"", ""insurance_444_065"", ""insurance_444_066""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, Thanks for calling Rivertown Insurance. How may I help you?"", ""Good morning. How are you?"", ""I'm very well good and you?"", ""Fine as well."", ""How may I help you sir?"", ""A friend of mine referred me to your insurance company and he told me you offer the best rates in California."", ""Oh! That's so nice of your friend."", ""Actually, I recently lost him to an automobile accident and it's been so hard moving on."", ""I'm sorry for the loss of your friend sir."", ""Prior to his death, We both planned on enrolling in an insurance company that offers the best rate for life insurance."", ""Our life insurance plans are flexible and affordable."", ""Asides Life Insurance, what other packages do you have?"", ""Sure sir. We provide insurance for Pets, Rent, Automobile, Homeowner, Condo."", ""Whoa! You also have an insurance plan for renters. That's incredible."", ""You're right on track sir. So what particular insurance plan do you want?"", ""I would love to register for life insurance and I would love to know the types of, life insurance you have."", ""We have three types of life insurance. We have the Term Life Insurance, Whole Life Insurance and the Universal Life Insurance."", ""What are their rates?"", ""The term life insurance goes for three hundred dollars per year, the whole life insurance goes for one thousand eight hundred dollars per year while the universal life insurance goes for one thousand two hundred dollars per year."", ""How does each of the plan types work?"", ""Term life insurance guarantees payment of a stated death benefit to the insured beneficiaries if the insured person dies during a specified time."", ""Go on please."", ""The univesal life insurance is a permanent life insurance with a coverage that lasts a lifetime and builds actual cash value that is separate from the death benefit."", ""sounds lovely. What about the whole life insurance plan?"", ""Whole life insurance plan provides permanent death benefit coverage for the life of the insured. It also comes with savings component in which cash can build up."", ""Whoa! This is mindblowing. I'm interested in the whole life insurance plan."", ""I will need some of your details for identification sir."", ""What details?"", ""What's your first and last name sir?"", ""Alfred Steger."", ""What's your date of birth sir?"", ""Januuary Two, Nineteen Eighty Five."", ""Can I have your mobile phone number sir?"", ""sure you can. Eight Five Eight."", ""Eight Five Eight."", ""Seven Seven One."", ""Seven Seven One."", ""Nine Five Five Three."", ""Nine Five Five Three."", ""Eight Five Eight Seven Seven One Nine Nine Five Three."", ""Noted sir. Can I have your home address sir?"", ""Number Four One Six Nine Hood Avenue, San Diego, California."", ""Number Four One Six Nine Hood Avenue, San Diego, California. Is that correct sir?"", ""Yes it is."", ""Can I have your zip code sir?"", ""Nine Two One Two Three."", ""I'm going to ask you a security question that is peculiar to you alone. You can write it down for easy remembrance."", ""Just a minute please."", ""What is your mother's maiden name?"", ""Brandon."", ""Your Security question is your mother's maiden name and the answer is Brandon."", ""Noted. Any other thing?"", ""#em. Yes please, I'll need your social security number sir."", ""Five Seven Three."", ""Five Seven Three."", ""Nine Three Three."", ""Nine Three Three."", ""Three Two Eight."", ""Three Two Eight."", ""How many more information do you need?"", ""#em. None for now sir. An account has been created for you sir. Is there any other thing you would love me to do for you sir?"", ""How will I go about the payment process?"", ""That's quite easy sir. I can help you with it."", ""Oh! I totally forgot. I have a meeting in the next five minutes. I'll give you a call some other day."", ""Alright sir. We look forward to receiving your call."", ""Thanks for helping out. Have a nice day."", ""Bye sir.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
445,"{""dialogue_id"": ""445"", ""turns"": {""turn_id"": [""insurance_445_000"", ""insurance_445_001"", ""insurance_445_002"", ""insurance_445_003"", ""insurance_445_004"", ""insurance_445_005"", ""insurance_445_006"", ""insurance_445_007"", ""insurance_445_008"", ""insurance_445_009"", ""insurance_445_010"", ""insurance_445_011"", ""insurance_445_012"", ""insurance_445_013"", ""insurance_445_014"", ""insurance_445_015"", ""insurance_445_016"", ""insurance_445_017"", ""insurance_445_018"", ""insurance_445_019"", ""insurance_445_020"", ""insurance_445_021"", ""insurance_445_022"", ""insurance_445_023"", ""insurance_445_024"", ""insurance_445_025"", ""insurance_445_026"", ""insurance_445_027"", ""insurance_445_028"", ""insurance_445_029"", ""insurance_445_030"", ""insurance_445_031"", ""insurance_445_032"", ""insurance_445_033"", ""insurance_445_034"", ""insurance_445_035"", ""insurance_445_036"", ""insurance_445_037"", ""insurance_445_038"", ""insurance_445_039"", ""insurance_445_040"", ""insurance_445_041"", ""insurance_445_042"", ""insurance_445_043"", ""insurance_445_044"", ""insurance_445_045"", ""insurance_445_046"", ""insurance_445_047"", ""insurance_445_048"", ""insurance_445_049"", ""insurance_445_050"", ""insurance_445_051"", ""insurance_445_052"", ""insurance_445_053"", ""insurance_445_054"", ""insurance_445_055"", ""insurance_445_056"", ""insurance_445_057"", ""insurance_445_058"", ""insurance_445_059"", ""insurance_445_060"", ""insurance_445_061"", ""insurance_445_062"", ""insurance_445_063"", ""insurance_445_064"", ""insurance_445_065"", ""insurance_445_066"", ""insurance_445_067"", ""insurance_445_068"", ""insurance_445_069"", ""insurance_445_070"", ""insurance_445_071"", ""insurance_445_072"", ""insurance_445_073"", ""insurance_445_074"", ""insurance_445_075"", ""insurance_445_076"", ""insurance_445_077"", ""insurance_445_078"", ""insurance_445_079"", ""insurance_445_080"", ""insurance_445_081"", ""insurance_445_082"", ""insurance_445_083"", ""insurance_445_084"", ""insurance_445_085"", ""insurance_445_086"", ""insurance_445_087"", ""insurance_445_088"", ""insurance_445_089"", ""insurance_445_090"", ""insurance_445_091"", ""insurance_445_092"", ""insurance_445_093"", ""insurance_445_094"", ""insurance_445_095"", ""insurance_445_096"", ""insurance_445_097"", ""insurance_445_098"", ""insurance_445_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Jazzabelle. How can I help you today?"", ""did you say Rivertown Insurance? I didn't quite hear you."", ""Yes, this is Rivertown Insurance cutomer support."", ""Oh oh oh okay. I thought I dialed the wrong number. "", ""no you have the right number. How can I help you today?"", ""Well mhm I think my bill is due. Can you check first?"", ""I sure can. Who am I speaking with?"", ""This is Elly Lassater. I'll spell the last name for you it's L A S S A T E R."", ""And is Elly spelled E L L I E?"", ""No no it's E L L Y."", ""Okay I am very sorry about that misses Lassater."", ""it's okay."", ""I need to verify some information in order to gain access to your account, is that okay?"", ""Yeah whatever you have to do is fine with me."", ""First, can I get your birthdate and social security number?"", ""Wow, you wasn't kidding about my information was you? birthdate is ten twelve seventy-five."", ""Okay, thank you for that. And your social security number please."", ""five five two six three one nine nine one"", ""And, is your address still five forty-three East Leopard Street in Morrison Maine with a zipcode of four four one two six?"", ""Did you say five forty-three?"", ""Yes."", ""Okay, yeah that's right."", ""Great. Can you verify your phone number for me?"", ""You want me to give you my phone number?"", ""Yes please misses Lassater."", ""I don't call myself much so I have a hard time mhm remembering it. I'll have to go get it okay."", ""Yes, take your time misses Lassater."", ""Alright sorry about that."", ""It's okay I totally understand!"", ""My phone number is one six one three two six two five four nine six."", ""Great! I do see that your bill is due tomorrow. Do you wanna go ahead and pay that now?"", ""mhm well are you gonna charge me any charges or you know fees for paying it now with you cause I think they do sometimes."", ""Absolutely not misses Lassater."", ""Then yes I do wanna pay it."", ""And how would you like to pay that today?"", ""What do mean on the phone with you is what you said right?"", ""Yes I'm sorry misses Lassater. I meant would you like to use a credit or debit card or a checking or savings account to make your payment today?"", ""Oh okay I was a little confused there. mhm I guess I will use my credit card."", ""I am ready for your card number whenever your ready misses Lassater."", ""I think I might need to go get it. Hold on let me check yeah I have it here. The number is four three four seven six five five two five five three six five two two one."", ""I'm gonna repeat that back to you okay."", ""That's fine!"", ""I have four three four seven six five five two five five three six five two two one. Is that correct?"", ""Sounds good to me ."", ""And, what is the expiration date on that card misses Lassater?"", ""Oh gosh that is hard to see. Let me get my glasses, here we go. Okay it looks like oh my zero three twenty-three."", ""Okay and the three digit security code."", ""The what? Oh that number on the back."", ""Yes misses Lassater."", ""It's one six seven."", ""And, is the zipcode for your card the same as your mailing address?"", ""Yes it is."", ""Okay and that's four four one two six correct?"", ""Yes that is right."", ""Okay misses Lassater how much do you wanna pay today?"", ""I jsut want to pay my bill that's all."", ""Okay your bill for this month is eighty-three dollars and twenty-nine cents."", ""did you say a hundred and eighty-three dollars?"", ""Oh no misses Lassater. It's eighty-three dollars and twenty-nine cents."", ""Oh okay I was gettin a little scared there. Yes yes that sounds better."", ""And, that is the amount you want to pay with your credit card today, correct?"", ""Yes."", ""Okay misses Lassater. I have charged your card ending in five two two one in the amount of eighty-three dollars and twenty-nine cents. Your bill is paid in full for the month of July."", ""Oh good thank you. That was so much easier for me than doin it on the computer."", ""Well misses Lassater we can set up your payments to automatically be charged to your credit card each month when they are due if you'd like."", ""mhm well I don't know about that. Are you just gonna charge me my bill every month?"", ""Yes ma'am."", ""Amd you won't charge me stuff I don't know will you? Like fees and mhm other stuff?"", ""No misses Lassater. We will only charge you for your amount due each month on your bill."", ""Okay then go ahead and do that. So mhm I won't need to call in and do this anymore? Like we did today?"", ""You sure won't misses Lassater. When your payment is due your credit card will automatically be charged."", ""Oh wait a minute. Will I be able to take that off if I want to. Like cancel it so you don't charge me anymore?"", ""You sure can. If at anytime in the future you would like us to stop charging your card automatically you can either go online and stop it or you can call us anytime and we will stop that for you."", ""Oh okay then. That's fine. As long as it won't be hard to stop if I want to okay?"", ""Okay. I see here that you have been receiving your bill each month in the mail. Would you like to change that to go to your email address each month?"", ""I can't do that. I don't use that email thing very much. And, sometimes I don't go into it for a long time. I would never see my bill!"", ""Okay, that's fine. You can leave it going to your mailing address."", ""Well you know what can I mail it to my daughter's email box? She looks at her stuff all day!"", ""yes you can send it to any email youi want to misses Lassater."", ""Okay then let's send it to her. Maybe she will pay it for me ."", ""And, what is her email address?"", ""Her email box is Jenny Lassater at wi-fi mail dot com. Wi-Fi has a dash in the middle like W I - F I."", ""Okay I have her email as Jenny Lassater at W I - FI dot com, correct?"", ""Yep that sounds right I guess."", ""Okay I would like to go over what we did today misses Lassater."", ""Okay."", ""Alright. First we added your credit card ending in five two two one to your account. We also made a payment on your bill which is paid in full in the amount of eighty-three dollars and twenty-nine cents."", ""Yeah and put me down to pay well so you guys charge me when my bill is due."", ""Yes that is correct misses Lassater. I also set you up with automatic billing with the credit card we added today."", ""So I won't need to call anymore?"", ""No misses Lassater. Your card will automatically be charged when your bill is due okay?"", ""okay I just wanna be sure your not gonna charge me late fees if it don't pay my bill."", ""No late fees misses Lassater. Your bill will be automatically paid each month with your card."", ""Okay that sounds good."", ""Also, we added an email address to have your bills start going to it instead of your mailing address."", ""Yeah my daughter's email."", ""Yes that's right. Okay so is there anything else I can help you with today misses Lassater?"", ""No I think that is it. If I think of anythng I will call back "", ""Okay. Thank you for calling Rivertown Insurance and you have a great day misses Lassater!"", ""Thank you. Bye-bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
446,"{""dialogue_id"": ""446"", ""turns"": {""turn_id"": [""insurance_446_000"", ""insurance_446_001"", ""insurance_446_002"", ""insurance_446_003"", ""insurance_446_004"", ""insurance_446_005"", ""insurance_446_006"", ""insurance_446_007"", ""insurance_446_008"", ""insurance_446_009"", ""insurance_446_010"", ""insurance_446_011"", ""insurance_446_012"", ""insurance_446_013"", ""insurance_446_014"", ""insurance_446_015"", ""insurance_446_016"", ""insurance_446_017"", ""insurance_446_018"", ""insurance_446_019"", ""insurance_446_020"", ""insurance_446_021"", ""insurance_446_022"", ""insurance_446_023"", ""insurance_446_024"", ""insurance_446_025"", ""insurance_446_026"", ""insurance_446_027"", ""insurance_446_028"", ""insurance_446_029"", ""insurance_446_030"", ""insurance_446_031"", ""insurance_446_032"", ""insurance_446_033"", ""insurance_446_034"", ""insurance_446_035"", ""insurance_446_036"", ""insurance_446_037"", ""insurance_446_038"", ""insurance_446_039"", ""insurance_446_040"", ""insurance_446_041"", ""insurance_446_042"", ""insurance_446_043"", ""insurance_446_044"", ""insurance_446_045""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""This is Agent Jared at Major Insurance. How can I help you today?"", ""Yeah. Hi. I need to get my ex off my auto insurance policy."", ""Okay Mam. Can I get your name and policy number. We'll get that dependent off your policy quickly."", ""Well first of all my name is Joan Mean not mam."", ""I apologize miss Mean. What is your policy number please?"", ""No I don't have it on me. Can't you just use my name?"", ""#Ah no mam. If you don't have your policy number I'll just need to ask you a few more questions."", ""Jeez how long is this going to take?"", ""Can you please hold for a moment and I'll try to pull up your account."", ""#Oh wait, let me see if it's here. #Ah I just want him out of my life, maybe over here this mess. Wait here it is. four nine seven."", ""Four nine seven. miss Mean there should be six more numbers."", ""Yeah, yeah got distracted four nine seven zero two three nine nine one one."", ""Just one moment, waiting for the computer."", ""Fricking technology. I hate it and him."", ""I understand, let's get this ex out of your life or at least off your policy."", ""Thanks sorry if I've been rude to you."", ""No worries. I have an ex too. "", """", ""Alright, let's see here. I assume it's Joe Mean that you'll be removing from this policy?"", ""Yes I guess, insurance policy is one thing, life is another."", ""I can put in a request for removal but mister Mean will have to call or come in to make changes final."", ""What, no way. He has to call?"", ""Yes, it's company policy. But you are the policy holder, let me see what I can do. May I put you on hold for a moment?"", ""Yes see what you can do please."", ""I have your phone number here let me try to work around this and I'll call you right back. Is that okay miss Mean?"", ""Sure thank you."", ""Hello miss Mean. This is Jared at Major Insurance. I think I have an answer."", ""#Oh great, what's the plan?"", ""Why don't you remove yourself, and start a new policy."", ""Hey that's perfect. Jared you are the man!"", ""Okay. Is all of your information correct so that I can transfer it easily?"", ""#Ah I think so."", ""Joan Mean. three three zero Groovy Street, Minnesota. five five six five six."", ""Yep. email address is JMean at gmail dot com. two one eight one two eight eight nine zero zero is my phone number."", ""And your birthday is December twelvth nineteen eight seven correct?"", ""I think so. "", ""Okay a couple more mouse clicks. #Oh mhm. I see that this new policy change will cost you fifty dollars. Is that okay?"", ""It's cheap Jared. No problem. Do you need payment today or will I be billed?"", ""#Er sorry about that miss Mean. I'm still learning these charges."", ""Not a problem Jared."", ""Great thanks and payment can be either billed or you can pay today."", ""Billed to my new policy with the same credit card information that on his policy. #Oh wait remove that from the old account!"", ""It's already off the old account and he'll need to add a new payment agrangement."", ""Jared you are the the man!"", ""Thank you miss Mean. Email has been sent to your account with all the new policy information."", ""You too miss Mean.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
447,"{""dialogue_id"": ""447"", ""turns"": {""turn_id"": [""insurance_447_000"", ""insurance_447_001"", ""insurance_447_002"", ""insurance_447_003"", ""insurance_447_004"", ""insurance_447_005"", ""insurance_447_006"", ""insurance_447_007"", ""insurance_447_008"", ""insurance_447_009"", ""insurance_447_010"", ""insurance_447_011"", ""insurance_447_012"", ""insurance_447_013"", ""insurance_447_014"", ""insurance_447_015"", ""insurance_447_016"", ""insurance_447_017"", ""insurance_447_018"", ""insurance_447_019"", ""insurance_447_020"", ""insurance_447_021"", ""insurance_447_022"", ""insurance_447_023"", ""insurance_447_024"", ""insurance_447_025"", ""insurance_447_026"", ""insurance_447_027"", ""insurance_447_028"", ""insurance_447_029"", ""insurance_447_030"", ""insurance_447_031"", ""insurance_447_032"", ""insurance_447_033"", ""insurance_447_034"", ""insurance_447_035"", ""insurance_447_036"", ""insurance_447_037"", ""insurance_447_038"", ""insurance_447_039"", ""insurance_447_040"", ""insurance_447_041"", ""insurance_447_042"", ""insurance_447_043"", ""insurance_447_044"", ""insurance_447_045"", ""insurance_447_046"", ""insurance_447_047"", ""insurance_447_048"", ""insurance_447_049"", ""insurance_447_050"", ""insurance_447_051"", ""insurance_447_052"", ""insurance_447_053"", ""insurance_447_054"", ""insurance_447_055"", ""insurance_447_056"", ""insurance_447_057"", ""insurance_447_058"", ""insurance_447_059"", ""insurance_447_060"", ""insurance_447_061"", ""insurance_447_062"", ""insurance_447_063"", ""insurance_447_064"", ""insurance_447_065"", ""insurance_447_066"", ""insurance_447_067"", ""insurance_447_068""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, thanks for calling Rivertown Insurance customer care. How may I help you?"", ""Good afternoon. How are you?"", ""I'm fine sir. How are you as well sir?"", ""Very well fine too."", ""What do you need help with?"", ""I recently moved to a new city and I need to update my address."", ""#em, So you want me to help you update your address right?"", ""Exactly and I also want to add a dependent to my insurance account profile."", ""What's your first name, last name and date of birth?"", ""My first name is Jack and my last name is Darlington."", ""Your date of birth sir?"", ""July Sixteen Nineteen Seventy Six."", ""Your phone number and Social security number sir."", ""My phone number is Six One Nine Three and my email address is Jackdarl at gmail dot com."", ""Six One Nine Three."", ""Six Seven Eight Eight."", ""Six Seven Eight Eight."", ""Three Two."", ""Six One Nine Three Six Seven Eight Eight Three Two right?"", ""Yes."", ""Your Social Security Number."", ""Four Zero Zero Four."", ""Four Zero Zero Four."", ""Zero Four Eight Two Six."", ""Zero Four Eight Two Six."", ""Please kindly reconfirm."", ""Four Zero Zero Four Zero Four Eight Two Six right?"", ""Sorry, the last digit is Five."", ""Okay. Corrected."", ""Any other information?"", ""What is the answer to your security question?"", ""Michael Davidson."", ""Okay. Your previous address sir."", ""Number two eight six, Ashcraft Court, Los angeles, California."", ""Confirmed."", ""Hold on for a minute sir."", ""No problem."", ""Your new address sir."", ""Let me check my house document for the street number."", ""No problem sir."", ""Number Three Seven Four One, Zappia Drive, Lexington, Kentucky."", ""Number Three Seven Four One, Zappia Drive, Lexington, Kentucky right?"", ""That's right."", ""you also want to add a dependent to your insurance account right?"", ""Yes please."", ""Your policy number sir?"", ""Three Two Three Four."", ""Three Two Three Four."", ""Nine One Six Two."", ""Confirmed."", ""What is the relationship of the dependent to you?"", ""He's my son. His name is Gabriel."", ""What is his last name?"", ""Darlington."", ""His birth date sir?"", ""May Six Nineteen Ninety Five."", ""Does he have any health issue?"", ""Yes, He is Autistic. He was diagnosed of autism on his second year birthday."", ""Alright sir. Dependent successfully added."", ""Instead of calling the helpline all the time, is there a way I can do other things on my own?"", ""Yes sir. We have a mobile app that helps in solving the needs of customers."", ""How do I go about it?"", ""The app is called Rivertown app. You can download it on IOS store, sign up for it and access all your information in one place."", ""Wow! That's a good innovation."", ""Thank you sir. Is there any other thing you need help with?"", ""That would be all for now. Thank you."", ""Thanks for choosing Rivertown Insurance. We hope to serve you better. Have a lovely day sir."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangeAddress""], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
448,"{""dialogue_id"": ""448"", ""turns"": {""turn_id"": [""insurance_448_000"", ""insurance_448_001"", ""insurance_448_002"", ""insurance_448_003"", ""insurance_448_004"", ""insurance_448_005"", ""insurance_448_006"", ""insurance_448_007"", ""insurance_448_008"", ""insurance_448_009"", ""insurance_448_010"", ""insurance_448_011"", ""insurance_448_012"", ""insurance_448_013"", ""insurance_448_014"", ""insurance_448_015"", ""insurance_448_016"", ""insurance_448_017"", ""insurance_448_018"", ""insurance_448_019"", ""insurance_448_020"", ""insurance_448_021"", ""insurance_448_022"", ""insurance_448_023"", ""insurance_448_024"", ""insurance_448_025"", ""insurance_448_026"", ""insurance_448_027"", ""insurance_448_028"", ""insurance_448_029"", ""insurance_448_030"", ""insurance_448_031"", ""insurance_448_032"", ""insurance_448_033"", ""insurance_448_034"", ""insurance_448_035"", ""insurance_448_036"", ""insurance_448_037"", ""insurance_448_038"", ""insurance_448_039"", ""insurance_448_040"", ""insurance_448_041"", ""insurance_448_042"", ""insurance_448_043"", ""insurance_448_044"", ""insurance_448_045"", ""insurance_448_046"", ""insurance_448_047"", ""insurance_448_048"", ""insurance_448_049"", ""insurance_448_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Wilfred Paulson."", ""Okay, Wilfred as your first name and Paulson as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's seven seven six."", ""Seven seven seven six."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, seven seven seven six four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said seven seven seven six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is April sixteenth, nineteen eighty one."", ""April sixteenth, nineteen eighty one April fifteenth, nineteen eighty one?"", ""It's April sixteenth, nineteen eighty one."", ""Okay, just a moment please."", ""Okay."", ""Alright. May I should continue with the change in security question?"", ""Please do."", ""kindly provide the answer to the new security question."", ""You haven't provide the new security question yet?"", ""Oh! Sorry."", ""It's nothing. Kindly tell me the new security question."", ""What's your mother's maiden name?"", ""her maiden name is Mercy."", ""Mercy."", ""Yes."", ""I'll proceed to change in security question on the system. Do you confirm change in security question?"", ""Yes please, you can proceed."", ""Alright."", ""Yep."", ""Okay done. Your security question is now changed."", ""thanks."", ""Is there anything else I can help you with?"", ""well, that will be all for now."", ""Thanks for your call. Do have a great a day!"", ""Thanks and you too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
449,"{""dialogue_id"": ""449"", ""turns"": {""turn_id"": [""insurance_449_000"", ""insurance_449_001"", ""insurance_449_002"", ""insurance_449_003"", ""insurance_449_004"", ""insurance_449_005"", ""insurance_449_006"", ""insurance_449_007"", ""insurance_449_008"", ""insurance_449_009"", ""insurance_449_010"", ""insurance_449_011"", ""insurance_449_012"", ""insurance_449_013"", ""insurance_449_014"", ""insurance_449_015"", ""insurance_449_016"", ""insurance_449_017"", ""insurance_449_018"", ""insurance_449_019"", ""insurance_449_020"", ""insurance_449_021"", ""insurance_449_022"", ""insurance_449_023"", ""insurance_449_024"", ""insurance_449_025"", ""insurance_449_026"", ""insurance_449_027"", ""insurance_449_028"", ""insurance_449_029"", ""insurance_449_030"", ""insurance_449_031"", ""insurance_449_032"", ""insurance_449_033"", ""insurance_449_034"", ""insurance_449_035"", ""insurance_449_036"", ""insurance_449_037"", ""insurance_449_038"", ""insurance_449_039"", ""insurance_449_040"", ""insurance_449_041"", ""insurance_449_042"", ""insurance_449_043"", ""insurance_449_044"", ""insurance_449_045"", ""insurance_449_046"", ""insurance_449_047"", ""insurance_449_048"", ""insurance_449_049"", ""insurance_449_050"", ""insurance_449_051"", ""insurance_449_052"", ""insurance_449_053"", ""insurance_449_054"", ""insurance_449_055"", ""insurance_449_056"", ""insurance_449_057"", ""insurance_449_058"", ""insurance_449_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, this is Rivertown insurance customer service. How may I help you?"", ""Hi, I will love to change my address."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Lizzy Kingsley."", ""Okay, Lizzy as your first name and Kingsley as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth ma."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is two two right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's four four one two."", ""Four four one two."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, four four one two four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries ma. You said four four one two four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is October sixth, nineteen eighty one."", ""October sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""Okay."", ""May I have your phone number?"", ""One two three four."", ""One two three four."", ""Five four three two one."", ""Five four three two one."", ""Yes."", ""You said, one two three four five four three two one."", ""Exactly."", ""Okay. Please ma can you kindly provide me the security number?"", ""That should be nine nine eight eight."", ""Okay nine nine eight eight."", ""Yes."", ""Please provide me your mother maiden name which is the security question."", ""Eliza."", ""Good. Can you call out the old address for me please?"", ""Thirteen smithwood street, Carlifornia."", ""thirteen smithwood street, Carlifornia."", ""Yes."", ""Good. Can you call out the new address for me please?"", ""One fifty five smithwood street. Carlifornia."", ""Your address has been successfully change."", ""Thanks."", ""Thanks for contacting us, do have a great day."", ""Thank you too."", ""Bye!"", ""Thank you for contacting us sir."", ""Thank you too."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
450,"{""dialogue_id"": ""450"", ""turns"": {""turn_id"": [""insurance_450_000"", ""insurance_450_001"", ""insurance_450_002"", ""insurance_450_003"", ""insurance_450_004"", ""insurance_450_005"", ""insurance_450_006"", ""insurance_450_007"", ""insurance_450_008"", ""insurance_450_009"", ""insurance_450_010"", ""insurance_450_011"", ""insurance_450_012"", ""insurance_450_013"", ""insurance_450_014"", ""insurance_450_015"", ""insurance_450_016"", ""insurance_450_017"", ""insurance_450_018"", ""insurance_450_019"", ""insurance_450_020"", ""insurance_450_021"", ""insurance_450_022"", ""insurance_450_023"", ""insurance_450_024"", ""insurance_450_025"", ""insurance_450_026"", ""insurance_450_027"", ""insurance_450_028"", ""insurance_450_029"", ""insurance_450_030"", ""insurance_450_031"", ""insurance_450_032"", ""insurance_450_033"", ""insurance_450_034"", ""insurance_450_035"", ""insurance_450_036"", ""insurance_450_037"", ""insurance_450_038"", ""insurance_450_039"", ""insurance_450_040"", ""insurance_450_041"", ""insurance_450_042"", ""insurance_450_043"", ""insurance_450_044"", ""insurance_450_045"", ""insurance_450_046"", ""insurance_450_047"", ""insurance_450_048"", ""insurance_450_049"", ""insurance_450_050"", ""insurance_450_051"", ""insurance_450_052"", ""insurance_450_053"", ""insurance_450_054"", ""insurance_450_055"", ""insurance_450_056"", ""insurance_450_057"", ""insurance_450_058"", ""insurance_450_059"", ""insurance_450_060"", ""insurance_450_061"", ""insurance_450_062"", ""insurance_450_063"", ""insurance_450_064"", ""insurance_450_065"", ""insurance_450_066"", ""insurance_450_067"", ""insurance_450_068"", ""insurance_450_069"", ""insurance_450_070"", ""insurance_450_071"", ""insurance_450_072"", ""insurance_450_073"", ""insurance_450_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Harald Almaraz."", ""Okay, Harald as your first name and Almaraz as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's one one one six."", ""One one one six."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""You said one one one six four four four three right?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said one one one six four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is September sixth, nineteen eighty one."", ""September sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know the plan you enrolled in and the one you want to change too?"", ""Please before that can you please tell me the different the between the tiers of the life insurance plan?"", ""The different implies in the name given to it sir."", ""Okay now I understand."", ""Okay, kindly provide me with the plan and plan type."", ""Okay, I enrolled in life insurance and the plan type is term life insurance."", ""Okay. What plan did you want to change too?"", ""I want to migrate to Whole Life Insurance."", ""uh do you the price tag for that plan?"", ""No."", ""The Whole Life Insurance is one thousand eight hundred dollars per year."", ""Okay please go on with the plan change."", ""Can I go on with the plan change?"", ""Yep."", ""Okay done. Your plan is now changed."", ""thanks."", ""Is there anything else I can help you with?"", ""well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them."", ""Yes, we do. Would you like to know the types of pet insurance plans we offer?"", ""Sure. Go on please. I can't wait to get Cassie insured."", ""Cassie?"", ""Oh! That's my dog's name. Please go on."", ""Okay. So we offer two types of pet insurance."", ""Okay."", ""We have the Petcare Basic which costs five hundred dollar per year."", ""Okay."", ""The other one is Petcare Preferred which cost one thousand dollars per year."", ""Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others."", ""please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir."", ""Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me."", ""Duly noted sir. Thank you so much sir. Is there anything else I can help you with?"", ""one last thing please."", ""okay."", ""I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?"", ""Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience."", ""Alright. But I hope these extra charges of your won't be a burden."", ""It definitely won't be a burden sir. We will make sure it's as low as possible."", ""Alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us sir."", ""Thank you too."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
451,"{""dialogue_id"": ""451"", ""turns"": {""turn_id"": [""insurance_451_000"", ""insurance_451_001"", ""insurance_451_002"", ""insurance_451_003"", ""insurance_451_004"", ""insurance_451_005"", ""insurance_451_006"", ""insurance_451_007"", ""insurance_451_008"", ""insurance_451_009"", ""insurance_451_010"", ""insurance_451_011"", ""insurance_451_012"", ""insurance_451_013"", ""insurance_451_014"", ""insurance_451_015"", ""insurance_451_016"", ""insurance_451_017"", ""insurance_451_018"", ""insurance_451_019"", ""insurance_451_020"", ""insurance_451_021"", ""insurance_451_022"", ""insurance_451_023"", ""insurance_451_024"", ""insurance_451_025"", ""insurance_451_026"", ""insurance_451_027"", ""insurance_451_028"", ""insurance_451_029"", ""insurance_451_030"", ""insurance_451_031"", ""insurance_451_032"", ""insurance_451_033"", ""insurance_451_034"", ""insurance_451_035"", ""insurance_451_036"", ""insurance_451_037"", ""insurance_451_038"", ""insurance_451_039"", ""insurance_451_040"", ""insurance_451_041"", ""insurance_451_042"", ""insurance_451_043"", ""insurance_451_044"", ""insurance_451_045"", ""insurance_451_046"", ""insurance_451_047"", ""insurance_451_048"", ""insurance_451_049"", ""insurance_451_050"", ""insurance_451_051"", ""insurance_451_052"", ""insurance_451_053"", ""insurance_451_054"", ""insurance_451_055"", ""insurance_451_056"", ""insurance_451_057"", ""insurance_451_058"", ""insurance_451_059"", ""insurance_451_060"", ""insurance_451_061"", ""insurance_451_062"", ""insurance_451_063"", ""insurance_451_064"", ""insurance_451_065"", ""insurance_451_066"", ""insurance_451_067"", ""insurance_451_068"", ""insurance_451_069"", ""insurance_451_070"", ""insurance_451_071"", ""insurance_451_072"", ""insurance_451_073"", ""insurance_451_074"", ""insurance_451_075"", ""insurance_451_076"", ""insurance_451_077"", ""insurance_451_078"", ""insurance_451_079"", ""insurance_451_080"", ""insurance_451_081"", ""insurance_451_082"", ""insurance_451_083"", ""insurance_451_084"", ""insurance_451_085"", ""insurance_451_086"", ""insurance_451_087"", ""insurance_451_088"", ""insurance_451_089"", ""insurance_451_090"", ""insurance_451_091"", ""insurance_451_092"", ""insurance_451_093"", ""insurance_451_094"", ""insurance_451_095"", ""insurance_451_096"", ""insurance_451_097"", ""insurance_451_098"", ""insurance_451_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice."", ""We are so sorry about that. May I know your first name and last name please?"", ""My name is James Rodeo. I want this issue addressed as soon as possible. Why would I be charged twice for a bill I'm supposed to pay for only once."", ""Like I said earlier, all issues will be resolved sir."", ""I just hope so because this isn't the first time. There should be a system that detects these things. I said the same thing the last time."", ""Your complaint is duly noted. We will make sure we look thoroughly into this issue and make amends."", ""Alright. Well, just go on."", ""Okay sir. May I know your date of birth and phone number too?"", ""My date of birth is October fifth, nineteen ninty one."", ""October fifth, nineteen ninty one. Is that correct?"", ""Yes, that's it."", ""Okay. kindly provide your phone number."", ""My phone number is four four four three."", ""four four four three."", ""one two one."", ""one two one."", ""three four three."", ""three four three."", ""Yes, that's it."", ""Four four four three one two one three four three. Is that correct?"", ""hold on, did you just say three four three?"", ""Yes, I did. The last three numbers you mentioned were three four three."", ""that's wrong. I actually wanted to say two four three not three four three."", ""Alright. So the last three numbers are two four three. Is that right?"", ""Yes, that's right."", ""I will repeat the numbers. Four four four three one two one two four three. Is that right?"", ""Yep, that's it."", ""Now, kindly provide your social security number."", ""Alright, my social security number is kindly give me a moment please."", ""Sure. Take your time."", ""okay. Got it. My social security number is one one two."", ""one one two."", ""four one one."", ""four one one."", ""three two five."", ""three two five."", ""Yes, that it."", ""One one two four one one three two five. Is that correct?"", ""Yes, that right."", ""Okay. I'd like you to give an answer to your security question."", ""My security question?"", ""Yes, that's right."", ""Okay. Go on."", ""Your security question is the name of your childhood best friend. Is that correct?"", ""Well, I'm not really sure if that was what I used as my security question but I think it is. There is only one person I can think of as my childhood best friend."", ""Okay. Kindly give an answer to that sir."", ""the name of my childhood best friend is Gareth Paul."", ""You're right sir. It's Gareth Paul."", ""Yes of course. The most interesting part is that Gareth still remains my best friend till date. We are just like brothers."", ""That's interesting sir."", ""Yes it is."", ""Alright sir. May I know when the incident occurred? I'd like to know when both bills were deducted."", ""give me a moment, I wrote those down before I called."", ""Take your time."", ""got it. Yes, the first billing was on September twenty ninth at nine a.m. while another immediately took place around nine thirty a.m."", ""Okay. Kindly hold hold while I check the system."", ""Sure."", ""Could you provide the amount that was billed on both occasions?"", ""Yes, actually I was billed the same amount twice."", ""I'd like you to be more specific sir."", ""Okay, well, i was billed two hundred dollars twice."", ""Alright sir. Kindly hold on while I try to lodge your complain."", ""Sure, take your time."", ""Your claim has been lodged successfully. Your claim number is four four one one."", ""Oh! Okay. four four one one."", ""Two two one five."", ""Two two one five."", ""Three eight."", ""Three eight."", ""Yes, that's it. Your complaint will be addressed as soon as possible."", ""just to be sure. You said four four one one two two one five three eight right?"", ""Yes, that's right."", ""Okay. So when will my money be refunded?"", ""It will be accessed within twenty four hours and your money will be refunded."", ""Oh! Okay."", ""Yes sir. Kindly be patient with us."", ""No worries. I just hope this doesn't happen again."", ""We are working towards giving the very best to our customers."", ""I hope you're right."", ""That's for sure sir. Feel free to bring other complaints and suggestions to us. We'll treat them with utmost importance."", ""I'll do that."", ""May I know if there is anything else I can help you with?"", ""Well, #em, I would like to know if I can report this on the website instead of having to make a call."", ""Sure, you can. I'll guide you on how to do that."", ""Oh! Okay. That's reassuring."", ""If you want to make a report next time, all you need to do is visit our website and click on the customer care icon."", ""please give me a moment. I need to write this down."", ""Sure. Take your time."", ""Okay. Please go on. you said I'll click on the customer care icon after logging in right?"", ""Yes, that's right."", ""So what do I do next?"", ""After clicking on the customer care icon, you can contact us through our social media platforms or by sending us mail."", ""Your social media platforms??"", ""Yes sir."", ""I think I'll prefer sending you a mail."", ""Alright sir. Is there anything else I can help you with?"", ""Nah, that's all."", ""Thanks for contacting us sir. Have a nice day!"", ""You too, bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
452,"{""dialogue_id"": ""452"", ""turns"": {""turn_id"": [""insurance_452_000"", ""insurance_452_001"", ""insurance_452_002"", ""insurance_452_003"", ""insurance_452_004"", ""insurance_452_005"", ""insurance_452_006"", ""insurance_452_007"", ""insurance_452_008"", ""insurance_452_009"", ""insurance_452_010"", ""insurance_452_011"", ""insurance_452_012"", ""insurance_452_013"", ""insurance_452_014"", ""insurance_452_015"", ""insurance_452_016"", ""insurance_452_017"", ""insurance_452_018"", ""insurance_452_019"", ""insurance_452_020"", ""insurance_452_021"", ""insurance_452_022"", ""insurance_452_023"", ""insurance_452_024"", ""insurance_452_025"", ""insurance_452_026"", ""insurance_452_027"", ""insurance_452_028"", ""insurance_452_029"", ""insurance_452_030"", ""insurance_452_031"", ""insurance_452_032"", ""insurance_452_033"", ""insurance_452_034"", ""insurance_452_035"", ""insurance_452_036"", ""insurance_452_037"", ""insurance_452_038"", ""insurance_452_039"", ""insurance_452_040"", ""insurance_452_041"", ""insurance_452_042"", ""insurance_452_043"", ""insurance_452_044"", ""insurance_452_045"", ""insurance_452_046"", ""insurance_452_047"", ""insurance_452_048"", ""insurance_452_049"", ""insurance_452_050"", ""insurance_452_051"", ""insurance_452_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello welcome to Rivertown customers service my name is Angela how may I help you?"", ""My name is Clement."", ""Okay mister Clement, how may I help you?"", ""I will like to change my password."", ""Okay Sir. mister Charles if I get you well you will like to reset your password?"", ""Not Charles. Clement."", ""Oh sorry sir mister Clement you want to change your password?"", ""#Hm yes."", ""Okay sir. Do you have your account policy number?"", ""#Uh is it the nine digit sent during registration?"", ""Yes it is."", ""Okay. I have it."", ""Let me have it."", ""One four."", ""One four."", ""Three one."", ""Three nine."", ""No, three one."", ""Oh sorry three one."", ""Two two."", ""Two two."", ""Nine zero four."", ""Nine zero four."", ""That is all."", ""Okay. One four three one two two nine zero four."", ""Yes."", ""Okay. Can I have the answer to your security question?"", ""What is the security question?"", ""What is the name of your first pet?"", ""Warrior."", ""Okay. Do you have the number or the Email linked to your account?"", ""#Um I am not sure."", ""Please confirm before I send you a link to reset your password."", ""Okay I have the Email."", ""Can you provide it to know if it is the same with the one I have here."", ""You have it with you already. Can you just reset it?"", ""Sorry sir. I need to verify this in order to secure your account."", ""#Hm Okay. Clement two four at gmail dot com."", ""Okay sir. #Hm should I reset it for you or I should send a link for you to do that?"", ""Help me with it."", ""You will have to respond to a pop up message for you to input your password."", ""Okay."", ""The message has been sent."", ""Okay. Have seen it and I just created a new password."", ""Okay Sir. mister Clement I am sorry if have stressed you in any way. I had to do this to secure your account."", ""I understand no problem."", ""Is that all you want me to do?"", ""#Uh yes for now."", ""Okay sir. Thanks and have a nice day."", ""Okay mister "", ""Angela Sir."", ""mister Angela bye will contact if I need something else."", ""Okay Sir. No problem. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
453,"{""dialogue_id"": ""453"", ""turns"": {""turn_id"": [""insurance_453_000"", ""insurance_453_001"", ""insurance_453_002"", ""insurance_453_003"", ""insurance_453_004"", ""insurance_453_005"", ""insurance_453_006"", ""insurance_453_007"", ""insurance_453_008"", ""insurance_453_009"", ""insurance_453_010"", ""insurance_453_011"", ""insurance_453_012"", ""insurance_453_013"", ""insurance_453_014"", ""insurance_453_015"", ""insurance_453_016"", ""insurance_453_017"", ""insurance_453_018"", ""insurance_453_019"", ""insurance_453_020"", ""insurance_453_021"", ""insurance_453_022"", ""insurance_453_023"", ""insurance_453_024"", ""insurance_453_025"", ""insurance_453_026"", ""insurance_453_027"", ""insurance_453_028"", ""insurance_453_029"", ""insurance_453_030"", ""insurance_453_031"", ""insurance_453_032"", ""insurance_453_033"", ""insurance_453_034"", ""insurance_453_035"", ""insurance_453_036"", ""insurance_453_037"", ""insurance_453_038"", ""insurance_453_039"", ""insurance_453_040"", ""insurance_453_041"", ""insurance_453_042"", ""insurance_453_043"", ""insurance_453_044"", ""insurance_453_045"", ""insurance_453_046"", ""insurance_453_047"", ""insurance_453_048"", ""insurance_453_049"", ""insurance_453_050"", ""insurance_453_051"", ""insurance_453_052"", ""insurance_453_053"", ""insurance_453_054"", ""insurance_453_055"", ""insurance_453_056"", ""insurance_453_057"", ""insurance_453_058"", ""insurance_453_059"", ""insurance_453_060"", ""insurance_453_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Martinez Redox."", ""Okay, Martinez as your first name and Redox as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth ma."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's nine nine nine nine."", ""Nine nine nine nine."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, nine nine nine nine four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said nine nine nine nine four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is March sixth, nineteen eighty one."", ""March sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""mhm."", ""Alright. May I know the bill period?"", ""One month ago."", ""Okay. Please provide me your bank details."", ""Okay account number."", ""Please go on."", ""Seven two nine nine."", ""Seven two nine nine."", ""Nine nine five seven."", ""Nine nine five seven."", ""Five four."", ""Okay Five four."", ""Yes."", ""Bank account type?"", ""It's a checking account."", ""Checking account."", ""Yes."", ""Bank routing number please ma?"", ""Two two zero seven five four nine six two."", ""Two two zero seven five four nine six two."", ""Yes."", ""Wait a moment while I do that."", ""Okay."", ""Can I proceed with the payment?"", ""Please go on."", ""You have successfully paid the bill ma."", ""Thanks."", ""Is there's anything else I can do for you?"", ""No, that will be all for now."", ""Okay, thanks. And do have a great day!"", ""Thanks and you too!"", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
454,"{""dialogue_id"": ""454"", ""turns"": {""turn_id"": [""insurance_454_000"", ""insurance_454_001"", ""insurance_454_002"", ""insurance_454_003"", ""insurance_454_004"", ""insurance_454_005"", ""insurance_454_006"", ""insurance_454_007"", ""insurance_454_008"", ""insurance_454_009"", ""insurance_454_010"", ""insurance_454_011"", ""insurance_454_012"", ""insurance_454_013"", ""insurance_454_014"", ""insurance_454_015"", ""insurance_454_016"", ""insurance_454_017"", ""insurance_454_018"", ""insurance_454_019"", ""insurance_454_020"", ""insurance_454_021"", ""insurance_454_022"", ""insurance_454_023"", ""insurance_454_024"", ""insurance_454_025"", ""insurance_454_026"", ""insurance_454_027"", ""insurance_454_028"", ""insurance_454_029"", ""insurance_454_030"", ""insurance_454_031"", ""insurance_454_032"", ""insurance_454_033"", ""insurance_454_034"", ""insurance_454_035"", ""insurance_454_036"", ""insurance_454_037"", ""insurance_454_038"", ""insurance_454_039"", ""insurance_454_040"", ""insurance_454_041"", ""insurance_454_042"", ""insurance_454_043"", ""insurance_454_044"", ""insurance_454_045"", ""insurance_454_046"", ""insurance_454_047"", ""insurance_454_048"", ""insurance_454_049"", ""insurance_454_050"", ""insurance_454_051"", ""insurance_454_052"", ""insurance_454_053"", ""insurance_454_054"", ""insurance_454_055"", ""insurance_454_056"", ""insurance_454_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, you are currently speaking with Rivetown Insurance customer service. My name is Julian, How may I be of service to you?"", ""The services I have being receiving from your company has being encouraging and my intent is to increase or enroll for more plans with you."", ""Whoa, that is such an encouraging word coming from you. So, which of the plans do you wish to register for?"", ""I will like to enrol for the life insurance policy."", ""That won't be an issue, I can help you get registered right away."", ""Ok then, but first can I get my current policy number."", ""Of course, I can help you get that."", ""Please do!"", ""Yap, I will need you to provide me with your first name and your last name."", ""My first name is Bonnie."", ""Bonnie is spelled B.O.N.I.E, correct?"", ""Nah, thats wrong it has double N, as in B.O.N.N.I.E."", ""Oh, sorry about that, please proceed with your last name."", ""No offence taken, my last name is Wilson as in W.i.l.s.o.n."", ""W.I.L.S.O.N."", ""Yep, correct!"", ""I will need you to provide me with your date of birth."", ""My birthdate is second of may nineteen fifty six."", ""Gotcha, please give me your customer number."", ""That should be the number at the bottom of my card right?"", ""Yep, correct!"", ""Ok, let me get my card."", ""Sure!"", ""The number is one one one."", ""One one one."", ""Zero two one."", ""Zero two one."", ""Five two."", ""Sorry that last number is four and not two."", ""Ok, it's five four right?"", ""That is correct."", ""What is the current plan you are enrolled in?"", ""I'm currently enrolled in Automobile Insurance."", ""What plan sir?"", ""I first did the basic plan for around one thousand dollars I think."", ""Yep, correct!"", ""Then I increased it to that of two thousand."", ""You mean the Complete Auto."", ""Exactly!"", ""Gotcha, just hold on while I get your policy number sen to your mobile phone."", ""Alright, take your time."", ""Huh, your policy number has being sent to your phone. Please confirm reciept."", ""Jeez, that was fast!"", ""That is why we are the best at giving our customers utmost satisfaction."", ""speaking about the plan you wanted to enrol for. Can you tell me which particular one it is you want to enrol for?"", ""Mhm, about that I will like to get a quote for the Life insurance first."", ""Ok the, that won be an issue. We have the."", ""Can i get that sent to my mail or can I get the information on your website. It will afford me enough time to read understand it well. You know what the say about old age ?"", ""[Laughter] No problem, please provide me with your email address."", ""Bonnie W Wilson at dftmail dot com."", ""Gotcha, just a second."", ""The mail has being sent."", ""Thanks, for the past few decades of my existence, this is actually one of the best customer service I have ever heard, you are sure the best the company has."", ""We are all professionals sir, that is why we are the best around."", ""Whoa! I see."", ""Is there any other thing I can help you with?"", ""Nah, that will be all for now. I will contact back when I'm done with the mail."", ""That will be great, thank you for chosing Rivertown Insurance. Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], []]}}"
455,"{""dialogue_id"": ""455"", ""turns"": {""turn_id"": [""insurance_455_000"", ""insurance_455_001"", ""insurance_455_002"", ""insurance_455_003"", ""insurance_455_004"", ""insurance_455_005"", ""insurance_455_006"", ""insurance_455_007"", ""insurance_455_008"", ""insurance_455_009"", ""insurance_455_010"", ""insurance_455_011"", ""insurance_455_012"", ""insurance_455_013"", ""insurance_455_014"", ""insurance_455_015"", ""insurance_455_016"", ""insurance_455_017"", ""insurance_455_018"", ""insurance_455_019"", ""insurance_455_020"", ""insurance_455_021"", ""insurance_455_022"", ""insurance_455_023"", ""insurance_455_024"", ""insurance_455_025"", ""insurance_455_026"", ""insurance_455_027"", ""insurance_455_028"", ""insurance_455_029"", ""insurance_455_030"", ""insurance_455_031"", ""insurance_455_032"", ""insurance_455_033"", ""insurance_455_034"", ""insurance_455_035"", ""insurance_455_036"", ""insurance_455_037"", ""insurance_455_038"", ""insurance_455_039"", ""insurance_455_040"", ""insurance_455_041"", ""insurance_455_042"", ""insurance_455_043"", ""insurance_455_044"", ""insurance_455_045"", ""insurance_455_046"", ""insurance_455_047"", ""insurance_455_048"", ""insurance_455_049"", ""insurance_455_050"", ""insurance_455_051"", ""insurance_455_052"", ""insurance_455_053"", ""insurance_455_054"", ""insurance_455_055"", ""insurance_455_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling River town Insurance Customer care service. How may I help you?"", ""Hi I would like to cancel automatic billing on my account."", ""Alright. May I have your first name, last name and date of birth ma'am?"", ""My name is Rose Miler. my date of birth is May Six Nineteen Ninety Five."", ""Miss or mister Rose ma'am?"", ""Miss Rose."", ""Can I have your Phone number ma'am?"", ""Eight Five Nine Two."", ""Eight Five Nine Two."", ""Eight Five Two."", ""Eight Five Two."", ""Six Seven Two."", ""Six Seven Two. can I have your social security number?"", ""You ask too many questions. I'm beginning to get impatient."", ""We're sorry Miss Rose. We need all these details or proper identification ma'am."", ""My social security number is Three Two Three Four."", ""You can go on ma'am."", ""Five Two Seven Eight Six."", ""Gotcha! Confirmed. I need the answer to your security question ma'am."", ""Grey. Oh! He was such a cute cat."", ""You must have really bonded well."", ""Yep!"", ""So what's the complain ma?"", ""On the first of May, I was overcharged for my health insurance plan. I laid a complaint and it was resolved."", ""Oh! I'm so sorry about that ma'am."", ""That's not all. I was also overcharged in the month of June."", ""Whoa! I'm so sorry ma'am. Was it resolved the second time?"", ""Why the fuck would I be billed inappropraitely?"", ""I'm so sorry ma'am. It won't repeat itself."", ""I tried cancelling it on the mobile app but it didn't go through so I had to call your customer care service."", ""did you try refreshing the page ma'am?"", ""No I didn't. I will try refreshing the page next time."", ""We're working on your request ma'am. Please do hold on for a minute."", ""Oh! That's fine. So far it gets solved, I'm cool with waiting on the line."", ""Thank you ma'am. Do you need help with any other thing?"", ""Yes please. I would love to add a dependent to my insurance account."", ""We have successfully cancelled automatic billing on your credit card."", ""Finally. Please add a dependent to my account."", ""Sure thing. What relationship exists between you and the dependent ma'am?"", ""She's my mother."", ""Her name please?"", ""Clarion Miller."", ""What's her date of birth?"", ""July Six Nineteen Sixty One."", ""Does she have any health challenge?"", ""Yes she does."", ""What's the health challenge ma'am?"", ""She has stroke and partial amnesia."", ""Oh! I'm sorry about that Miss Rose."", ""Thank you."", ""Dependent successfully added. Is there any other thing you would love me to help you with?"", ""Nothing for now."", ""Thanks for choosing Rivertown insurance. We're sorry for all the inconveniences we caused you."", ""You're welcome. I think you need to upgrade your app."", ""Well noted ma'am. Thank you for calling the customer care service. Have a lovely day Miss Rose."", ""Bye."", ""Bye Miss Rose.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
456,"{""dialogue_id"": ""456"", ""turns"": {""turn_id"": [""insurance_456_000"", ""insurance_456_001"", ""insurance_456_002"", ""insurance_456_003"", ""insurance_456_004"", ""insurance_456_005"", ""insurance_456_006"", ""insurance_456_007"", ""insurance_456_008"", ""insurance_456_009"", ""insurance_456_010"", ""insurance_456_011"", ""insurance_456_012"", ""insurance_456_013"", ""insurance_456_014"", ""insurance_456_015"", ""insurance_456_016"", ""insurance_456_017"", ""insurance_456_018"", ""insurance_456_019"", ""insurance_456_020"", ""insurance_456_021"", ""insurance_456_022"", ""insurance_456_023"", ""insurance_456_024"", ""insurance_456_025"", ""insurance_456_026"", ""insurance_456_027"", ""insurance_456_028"", ""insurance_456_029"", ""insurance_456_030"", ""insurance_456_031"", ""insurance_456_032"", ""insurance_456_033"", ""insurance_456_034"", ""insurance_456_035"", ""insurance_456_036"", ""insurance_456_037"", ""insurance_456_038"", ""insurance_456_039"", ""insurance_456_040"", ""insurance_456_041"", ""insurance_456_042"", ""insurance_456_043"", ""insurance_456_044"", ""insurance_456_045"", ""insurance_456_046"", ""insurance_456_047"", ""insurance_456_048"", ""insurance_456_049"", ""insurance_456_050"", ""insurance_456_051"", ""insurance_456_052"", ""insurance_456_053"", ""insurance_456_054"", ""insurance_456_055"", ""insurance_456_056"", ""insurance_456_057"", ""insurance_456_058"", ""insurance_456_059"", ""insurance_456_060"", ""insurance_456_061"", ""insurance_456_062"", ""insurance_456_063"", ""insurance_456_064"", ""insurance_456_065"", ""insurance_456_066"", ""insurance_456_067"", ""insurance_456_068"", ""insurance_456_069"", ""insurance_456_070"", ""insurance_456_071"", ""insurance_456_072"", ""insurance_456_073"", ""insurance_456_074"", ""insurance_456_075"", ""insurance_456_076"", ""insurance_456_077"", ""insurance_456_078"", ""insurance_456_079"", ""insurance_456_080"", ""insurance_456_081"", ""insurance_456_082"", ""insurance_456_083"", ""insurance_456_084"", ""insurance_456_085"", ""insurance_456_086"", ""insurance_456_087"", ""insurance_456_088"", ""insurance_456_089"", ""insurance_456_090"", ""insurance_456_091"", ""insurance_456_092"", ""insurance_456_093"", ""insurance_456_094"", ""insurance_456_095"", ""insurance_456_096"", ""insurance_456_097"", ""insurance_456_098"", ""insurance_456_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it."", ""Okay. I can help you with that. May I have your first name and last name please?"", ""My name is Paul Kitten."", ""Okay. Paul as the first name and Kitten as the last name right?"", ""Yep, thats right."", ""May I have your date of birth and your phone number please?"", ""My date of birth is June third, nineteen eighty three."", ""June third, nineteen eighty three. Is that right?"", ""Oh! Sorry it's actually June thirteenth, nineteen eighty three not June third, nineteen eighty three. That was a mistake."", ""Well, no worries sir. You said June thirteenth, nineteen eighty three. Is that correct?"", ""Yes, that right. I mean who forgets the day they were born? I can't believe I just said the wrong thing. It's just so funny."", ""(laughter), it's alright sir. May I have your phone number sir?"", ""Sure. My phone number is four four four."", ""four four four."", ""three three three."", ""three three three."", ""two two one one."", ""two two one one."", ""Yes, that's it."", ""Okay four four four three three three two two one one. is that correct?"", ""did you just say two one one one? The last four digits are actually two two one one not two one one one."", ""Of course sir. It ends with two two one one."", ""Okay. Go on then. I probably didn't hear you right."", ""No worries sir."", ""So what else do you need?"", ""I'll need social security number too sir."", ""Social security number? I'm not quite sure what that is but okay. I think I have it written down. Just a moment please."", ""Sure, take your time."", ""Okay-y. My social security number is three three two."", ""Three three two."", ""One one one."", ""One one one."", ""five five one."", ""five five one."", ""No, it's five five seven not five five one."", ""Okay. The last three digits are five five seven right?"", ""Yes, that's right."", ""Alright. three three two one one one five five seven. Is that correct?"", ""Yes, that's correct."", ""Okay. Now I'll need you to answer your security questions."", ""Security questions? What's that? Why do you need to ask me a strange question when all I asked for was for you to get me the policy number of my current plan."", ""Sorry sir, it's actually a question you chose yourself to secure your account. I just need confirmation sir."", ""Mhm. So what's it?"", ""What's the name of your first pet?"", ""just a moment please."", ""Take your time sir."", ""Oh! My first pet? I think that will b-be Gerald. Yeah, it's Gerald. Am I right?"", ""Kindly hold on while I check."", ""Okay."", ""Yes it is. you're right sir."", ""That's something I can never forget. Gerald was my very first pet. A nice dog! Some things can be irreplaceable."", ""That's true sir."", ""Yes, it is. I missed that dog so much."", ""I'm sure you do sir. In order to get you the policy number for your current plan, I'm going to need the name of the plan you're currently enrolled in."", ""Oh! That should be Automobile insurance plan."", ""Automobile insurance plan?"", ""Yes, that's right."", ""Okay. May I know which type of automobile it is?"", ""Okay. is it preferred Auto or complete auto? I'm not quite sure. Please can you give me a moment?"", ""Sure, go on."", ""Okay, got it. It's preferred auto."", ""Alright. Hold on while I input that into the system."", ""Okay."", ""Do you confirm that you are currently enrolled in the preferred auto plan?"", ""Sure."", ""Okay. Hold on while I generate your policy number."", ""Alright."", ""Gotcha, So I'm going to call a set of numbers right now. I want you to take note of them or probably write them out."", ""Okay. Please hold on while I get a pen and a paper. I don't have that with me."", ""Please take your time."", ""I'm ready. You can call the numbers."", ""Alright. Your policy number is four four four."", ""four four four."", ""three two one."", ""three two one."", ""two nine."", ""two nine."", ""Yes, that's it."", ""O-okay. four four four three two one two nine. is that correct?"", ""Yes, that's correct sir."", ""Oh! Thank you very much."", ""Thank you sir. Is there anything else I can help you with?"", ""Well, I once tried changing my password on the website and I was supposed to receive the reset link on my email but I didn't."", ""Okay, would you like to change your password immediately or call back?"", ""Actually, I was hoping you could tell me the reason why I didn't receive the reset link on my mail."", ""Alright sir. May I know how when last you tried resetting your password?"", ""Well, that should be about a week ago."", ""Okay. Kindly provide your email address please?"", ""My email address is paul kitten at gmail dot com or maybe the one on the file is paul kitten at hotmail dot com. I'm not really sure."", ""Please give me a moment to confirm that here for you."", ""Oh! thank you."", ""Okay sir. The email registered here is paul kitten at gmail dot com not paul kitten at hotmail dot com."", ""Oh! Okay. How then do I get the password reset link?"", ""It's very easy sir. If you do not see the link in your email inbox, kindly check your spam messages. I'm sure it'll be there."", ""Oh! Okay. Thanks a lot."", ""Thank you sir. Is there anything else I can help you with?"", ""Not really. That will be all for now."", ""Okay. Have a nice day! Bye!"", ""You too, bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
457,"{""dialogue_id"": ""457"", ""turns"": {""turn_id"": [""insurance_457_000"", ""insurance_457_001"", ""insurance_457_002"", ""insurance_457_003"", ""insurance_457_004"", ""insurance_457_005"", ""insurance_457_006"", ""insurance_457_007"", ""insurance_457_008"", ""insurance_457_009"", ""insurance_457_010"", ""insurance_457_011"", ""insurance_457_012"", ""insurance_457_013"", ""insurance_457_014"", ""insurance_457_015"", ""insurance_457_016"", ""insurance_457_017"", ""insurance_457_018"", ""insurance_457_019"", ""insurance_457_020"", ""insurance_457_021"", ""insurance_457_022"", ""insurance_457_023"", ""insurance_457_024"", ""insurance_457_025"", ""insurance_457_026"", ""insurance_457_027"", ""insurance_457_028"", ""insurance_457_029"", ""insurance_457_030"", ""insurance_457_031"", ""insurance_457_032"", ""insurance_457_033"", ""insurance_457_034"", ""insurance_457_035"", ""insurance_457_036"", ""insurance_457_037"", ""insurance_457_038"", ""insurance_457_039"", ""insurance_457_040"", ""insurance_457_041"", ""insurance_457_042"", ""insurance_457_043"", ""insurance_457_044"", ""insurance_457_045"", ""insurance_457_046"", ""insurance_457_047"", ""insurance_457_048"", ""insurance_457_049"", ""insurance_457_050"", ""insurance_457_051"", ""insurance_457_052"", ""insurance_457_053"", ""insurance_457_054"", ""insurance_457_055"", ""insurance_457_056"", ""insurance_457_057"", ""insurance_457_058"", ""insurance_457_059"", ""insurance_457_060"", ""insurance_457_061"", ""insurance_457_062"", ""insurance_457_063"", ""insurance_457_064"", ""insurance_457_065"", ""insurance_457_066"", ""insurance_457_067"", ""insurance_457_068"", ""insurance_457_069"", ""insurance_457_070"", ""insurance_457_071"", ""insurance_457_072"", ""insurance_457_073"", ""insurance_457_074"", ""insurance_457_075"", ""insurance_457_076"", ""insurance_457_077"", ""insurance_457_078"", ""insurance_457_079"", ""insurance_457_080"", ""insurance_457_081"", ""insurance_457_082"", ""insurance_457_083"", ""insurance_457_084"", ""insurance_457_085"", ""insurance_457_086"", ""insurance_457_087"", ""insurance_457_088"", ""insurance_457_089"", ""insurance_457_090"", ""insurance_457_091"", ""insurance_457_092"", ""insurance_457_093"", ""insurance_457_094"", ""insurance_457_095"", ""insurance_457_096"", ""insurance_457_097"", ""insurance_457_098"", ""insurance_457_099"", ""insurance_457_100"", ""insurance_457_101"", ""insurance_457_102""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, this is Mark with Rivertown Insurance. How can I help you?"", ""Hi, my dad recently kicked me off his car insurance policy and said I needed to start paying for my own. So th- that's what I need to do now I guess."", ""Sure, no problem. Are you already in our system?"", ""#Uh no. I had insurance through a different company. Under my dad's insurance, I mean."", ""Okay, then let's start by creating an account for you. May I have your name?"", ""Katie Weaver."", ""Thank you Miss Weaver. Now can I get your date of birth and your social security number?"", ""February tenth two thousand and three."", ""Thanks. And your social security?"", ""Oh. It's Can you hold on a sec? I don't have it memorized."", ""Sure."", ""So it's five two eight eight three seven two one nine."", ""Okay, got that. And may I get your phone number?"", ""Yeah. #Uh two three two six eight nine four three five six."", ""Perfect. And now I need your home address."", ""Three two six Starry Way."", ""Uh-huh."", ""Norman, Oklahoma."", ""And your zipcode?"", ""Seven three zero seven one."", ""Okay, now "", ""Wait, no. It's seven three zeron seven two. Sorry!"", ""Not a problem. One last thing, we need to create a security question to help confirm your identity in the future."", ""Okay."", ""It can be something like your first pet's name, or your favorite teacher."", ""Oh. I've never had a pet. #Uh I'll go with favorite teacher."", ""And who is that?"", ""Who is who?"", ""Your favorite teacher?"", ""Oh! Miss Perkins. My fourth grade teacher."", ""Okay then, your account is all set up. Now let's talk about your policy. Do you already know what we offer?"", ""#Um no. I kind of just skimmed the website."", ""That's fine. I'm happy to tell you about them."", ""Thanks."", ""We have three plans. Basic Auto, Preferred Auto, and Complete Auto."", ""What do they do?"", ""Basic Auto is like liability insurance. If you're in an accident it will cover the medical bills and any property damage to whoever else is involved."", ""Mhm."", ""It's the minimum insurance most states require by law."", ""Is it the cheapest?"", ""It's our most affordable plan, yes. But we do suggest customers go with Preferred Auto if they can afford it. It's a standard plan with good coverage."", ""How's that one different from the Basic Auto?"", ""Preferred will cover you and repairs to your car as well as covering the other driver in an accident, regardless of fault. It covers you in other situations, as well."", ""And what about the last one, Com- Comprehensive?"", ""Complete Auto covers everything the other plans do, and will insure you in case of stuff like vandalism, fire, severe weather situations, and auto theft."", ""And you think I should go with the standard one? Basic Auto?"", ""It would probably fit your needs if you don't want the Complete coverage. Do you know what kind of plan you were on before?"", ""#Um no, I have no idea. Sorry."", ""It's not a problem. Are you on a tight budget?"", ""Sort of, but I guess that depends on how much each plan is."", ""Each tier has a base price. Basic is one thousand dollars, Preferred is fifteen hundred, and Complete is two thousand."", ""Whoa, that's kind of a lot."", ""That's per year."", ""Oh okay ."", ""Yeah that would be a lot per month. A monthly breakdown is around eighty four dollars for Basic, one hundred and twenty five dollars for Preferred, and one hundred and sixty seven dollars for Complete."", ""Yeah, whew, that's way better."", ""The prices do change, though, depending on details like your age, your driving record, and your vehicle's type and age."", ""Why's that?"", ""They're kind of risk based factors. Like if you've been in a lot of accidents or if you haven't been driving long."", ""Why does the car make a difference?"", ""Some cars are easier and cheaper to repair after an accident, so they're cheaper to insure."", ""Oh, that makes sense. Does anything else affect it?"", ""A few things, like your credit score, where you live, or your usage can have an impact."", ""I've heard of the usage thing. Do you guys offer usage based insurance?"", ""Not completely usage based, but we do have a program with an app that tracks your trips and how safe they are, and you can earn discounts with that."", ""That's cool."", ""Do you want me to add that on to your policy after you pick one?"", ""Sure, that sounds good."", ""Okay, I've noted that. Now if I can get more information from you, I can give you more specific prices. What is your car's make and model?"", ""It's a Zonda National."", ""What year is it?"", ""Two thousand and four."", ""Got it. So based on your personal information we'll need to add about three hundred extra dollars a year to each plan."", ""Alright. #Um can you tell me why it costs more for me?"", ""It's usually more expensive to insure younger drivers, and I did see on your record that you were in an accident in the last three years."", ""Mhm, y-yeah. I was."", ""I did add a discount because of your car's age and model."", ""Oh, good."", ""Are you still interested in enrolling in a plan with us?"", ""Yeah, I think so. #Um I think the Preferred sounds best. It covers me and anyone I hit right?"", ""Basically, yes. I'll be mailing you more information once you're enrolled. You can also view your policy details on our website or app."", ""Okay then, yep. I want to sign up for the standard plan."", ""Perfect, I'll enroll you in the Preferred Auto plan."", ""Awesome, thank you."", ""So I've you enrolled in the Preferred Auto plan and the safe driver usage program we talked about, so make sure you download the app for that."", ""Thanks, I will."", ""Your policy number is eight three two six four nine two five, and your coverage will begin at the start of next week, on the nineteenth."", ""Okay, thanks."", ""Now I'm just going to need your payment information. Can I get a credit card number and expiration date?"", ""Oh one minute."", ""Sure."", ""Okay, it's three two four eight nine seven eight eight two nine six three one five four seven. And the expiration date is zero six twenty three."", ""Thanks. And your CVV number?"", ""#Uh two two four."", ""Thank you. Okay, Miss Weaver. You're all set."", ""#Um if I need to change anything or add anything to the policy do I need to call again?"", ""No, you can do most things you need to on our website and our app."", ""O- okay."", ""Is there anything else I can help you with today?"", ""No. Thanks for your help."", ""No problem! Thank you for enrolling with us. Have a nice day!"", ""You too. Bye."", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
458,"{""dialogue_id"": ""458"", ""turns"": {""turn_id"": [""insurance_458_000"", ""insurance_458_001"", ""insurance_458_002"", ""insurance_458_003"", ""insurance_458_004"", ""insurance_458_005"", ""insurance_458_006"", ""insurance_458_007"", ""insurance_458_008"", ""insurance_458_009"", ""insurance_458_010"", ""insurance_458_011"", ""insurance_458_012"", ""insurance_458_013"", ""insurance_458_014"", ""insurance_458_015"", ""insurance_458_016"", ""insurance_458_017"", ""insurance_458_018"", ""insurance_458_019"", ""insurance_458_020"", ""insurance_458_021"", ""insurance_458_022"", ""insurance_458_023"", ""insurance_458_024"", ""insurance_458_025"", ""insurance_458_026"", ""insurance_458_027"", ""insurance_458_028"", ""insurance_458_029"", ""insurance_458_030"", ""insurance_458_031"", ""insurance_458_032"", ""insurance_458_033"", ""insurance_458_034"", ""insurance_458_035"", ""insurance_458_036"", ""insurance_458_037"", ""insurance_458_038"", ""insurance_458_039"", ""insurance_458_040"", ""insurance_458_041"", ""insurance_458_042"", ""insurance_458_043"", ""insurance_458_044"", ""insurance_458_045"", ""insurance_458_046"", ""insurance_458_047"", ""insurance_458_048"", ""insurance_458_049"", ""insurance_458_050"", ""insurance_458_051"", ""insurance_458_052"", ""insurance_458_053"", ""insurance_458_054"", ""insurance_458_055"", ""insurance_458_056"", ""insurance_458_057"", ""insurance_458_058"", ""insurance_458_059"", ""insurance_458_060"", ""insurance_458_061"", ""insurance_458_062"", ""insurance_458_063"", ""insurance_458_064"", ""insurance_458_065"", ""insurance_458_066"", ""insurance_458_067"", ""insurance_458_068""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?"", ""Good morning. How are you?"", ""I'm fine sir and you?"", ""I'm fine as well."", ""How may I help you sir?"", ""I was reading through your insurance types and I stumbled on pet insurance."", ""#em, yes sir, We have insurance plans for pets."", ""I hope your rates are quite affordable though."", ""Sure sir. We offer the best rates in town. I'm certain you'll enjoy our services."", ""[Laughter] how sure are you?"", ""I'm certain about our services and rates sir."", ""Well then, let's see. How does it work?"", ""We have two plan types for pet insurance sir."", ""I have three lovely dogs and two cats. #em, do I have to insure each one of them or the cost of the insurance covers all my pets?"", ""Yes sir, All of your pets gets insured depending on the type of plan you pick."", ""uh-huh. How do I go about it?"", ""I'll need to take your details sir."", ""#em, what details to be precise?"", ""What's your first and last name sir?"", ""My name is Brian Hogwart."", ""#em, Is it spelt as B.R.Y.A.N sir?"", ""No, it is spelt as B.R.I.A.N. My email address is brianhog at gmail dot com."", ""What's your phone number sir?"", ""My phone number is Five Eight Two."", ""Five Eight Two."", ""Seven Seven Seven."", ""Seven Seven Seven."", ""Three One Nine Four."", ""Your phone number is Five Eight Two Seven Seven Seven Three One Nine Four. Is that right sir?"", ""Yes that's right."", ""What's your date of birth sir?"", ""August the Ninth, Nineteen Seventy Six."", ""August Ninth, Nineteen Seventy Six. Just a minute sir."", ""Alright."", ""What's your Social Security Number sir?"", ""Two Seven Two Six."", ""Two Seven Two Six."", ""Eight One Nine Four Two."", ""Just a moment sir. Please kindly confirm the last three digits sir."", ""#em, sorry, the last four digits are Two Nine Three Three. I mistook it for my wife's security number."", ""Confirmed sir."", ""what other information do you need?"", ""What's the answer to your security question sir?"", ""My mother's maiden name is Clarke."", ""#em, just a minute sir."", ""Alright. take your time."", ""Confimed sir. We have two pet plan types."", ""which is the best plan for my pets?"", ""We have the Petcare Basic plan which costs five hundred dollars per year."", ""Lovely!"", ""We also have the Petcare Preferred plan which costs one thousand dollars per year."", ""#em, I would love to go for the Petcare preferred plan due to the number of my pets."", ""what is the pet type sir?"", ""Three dogs and two cats."", ""What is the pet breed sir?"", ""Three bull dogs and One caucasian dog with two cats."", ""What are their weight size sir?"", ""#em. My bull dogs weigh ninety pounds each, my caucasian dog weighs forty pounds while my two cats weigh thirty-five pounds each."", ""#em, How do you manage to keep them healthy."", ""I feed them well and take them to a veteniary doctor once in twice in a month."", ""That's quite commendable sir."", ""You have my credit card details right?"", ""Yes sir."", ""oh! Okay. Kindly deduct the insurance fee for my pets from my credit card."", ""Do you need help with any other thing sir?"", ""#em, nothing for now."", ""Thanks for choosing Rivertown Insurance mister Brian. Do have a lovely day sir."", ""Thank you. Bye!"", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], []]}}"
459,"{""dialogue_id"": ""459"", ""turns"": {""turn_id"": [""insurance_459_000"", ""insurance_459_001"", ""insurance_459_002"", ""insurance_459_003"", ""insurance_459_004"", ""insurance_459_005"", ""insurance_459_006"", ""insurance_459_007"", ""insurance_459_008"", ""insurance_459_009"", ""insurance_459_010"", ""insurance_459_011"", ""insurance_459_012"", ""insurance_459_013"", ""insurance_459_014"", ""insurance_459_015"", ""insurance_459_016"", ""insurance_459_017"", ""insurance_459_018"", ""insurance_459_019"", ""insurance_459_020"", ""insurance_459_021"", ""insurance_459_022"", ""insurance_459_023"", ""insurance_459_024"", ""insurance_459_025"", ""insurance_459_026"", ""insurance_459_027"", ""insurance_459_028"", ""insurance_459_029"", ""insurance_459_030"", ""insurance_459_031"", ""insurance_459_032"", ""insurance_459_033"", ""insurance_459_034"", ""insurance_459_035"", ""insurance_459_036"", ""insurance_459_037"", ""insurance_459_038"", ""insurance_459_039"", ""insurance_459_040"", ""insurance_459_041"", ""insurance_459_042"", ""insurance_459_043"", ""insurance_459_044"", ""insurance_459_045"", ""insurance_459_046"", ""insurance_459_047"", ""insurance_459_048"", ""insurance_459_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Dennis Dillion."", ""Okay, Dennis as your first name and Dillion as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is twenty eight of October, nineteen sixty five."", ""twenty eight of October, nineteen sixty five right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""okay."", ""Alright. May I know if this cancellation will be temporary or permanent?"", ""I want a temporary cancellation. I cannot handle the current billing of my account at the moment but will surely get back to you when I'm ready."", ""Okay. Before I proceed with a temporary cancellation, may I know if you have suggestions on how we can serve you better?"", ""Well, I have no problem with the automatic billings, I just can't handle it at the moment. But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent."", ""We're very sorry for the inconveniences. We will surely look into that."", ""Please do."", ""Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions."", ""I'll do that."", ""Okay. Please hang on while I proceed with the temporary cancellation sir."", ""Okay."", ""I'll proceed to cancel your billings temporarily on the system. Do you confirm cancellation?"", ""Yes please, you can proceed."", ""Alright."", ""Yep."", ""Okay done. Your plan is now cancelled."", ""thanks."", ""Thanks for contacting us."", ""Thaks for the help."", ""Yeah. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
460,"{""dialogue_id"": ""460"", ""turns"": {""turn_id"": [""insurance_460_000"", ""insurance_460_001"", ""insurance_460_002"", ""insurance_460_003"", ""insurance_460_004"", ""insurance_460_005"", ""insurance_460_006"", ""insurance_460_007"", ""insurance_460_008"", ""insurance_460_009"", ""insurance_460_010"", ""insurance_460_011"", ""insurance_460_012"", ""insurance_460_013"", ""insurance_460_014"", ""insurance_460_015"", ""insurance_460_016"", ""insurance_460_017"", ""insurance_460_018"", ""insurance_460_019"", ""insurance_460_020"", ""insurance_460_021"", ""insurance_460_022"", ""insurance_460_023"", ""insurance_460_024"", ""insurance_460_025"", ""insurance_460_026"", ""insurance_460_027"", ""insurance_460_028"", ""insurance_460_029"", ""insurance_460_030"", ""insurance_460_031"", ""insurance_460_032"", ""insurance_460_033"", ""insurance_460_034"", ""insurance_460_035"", ""insurance_460_036"", ""insurance_460_037"", ""insurance_460_038"", ""insurance_460_039"", ""insurance_460_040"", ""insurance_460_041"", ""insurance_460_042"", ""insurance_460_043"", ""insurance_460_044"", ""insurance_460_045"", ""insurance_460_046"", ""insurance_460_047"", ""insurance_460_048"", ""insurance_460_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""I checked my credit card transaction history, and it was billed twice last week."", ""Okay. Sorry for inconvenience that might cause. May I have your first and last name please?"", ""My name is Luis Baird."", ""Okay, Luis as your first name and Baird as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's seven seven seven one."", ""Seven seven seven one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is October sixth, nineteen eighty one."", ""June eleven, nineteen sixty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. Please provide me the claim number of the incident?"", ""Alright two two four five."", ""Two two four five."", ""Five five zero six."", ""Five five zero six."", ""Seven seven."", ""Seven seven."", ""Yeah."", ""You said two two four five five five zero six seven seven."", ""Exactly."", ""We're sorry about the inconvenience this might have caused you."", ""It's Okay, Have you detected the cause?"", ""Yes I've done that and I promise to rectify the issue within twenty four hours."", ""Okay thanks."", ""So sorry about the incident sir. Do you have any other thing you need some help with?"", ""No. That will be all for now."", ""Do have a great day sir."", ""Thanks."", ""Bye sir."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
461,"{""dialogue_id"": ""461"", ""turns"": {""turn_id"": [""insurance_461_000"", ""insurance_461_001"", ""insurance_461_002"", ""insurance_461_003"", ""insurance_461_004"", ""insurance_461_005"", ""insurance_461_006"", ""insurance_461_007"", ""insurance_461_008"", ""insurance_461_009"", ""insurance_461_010"", ""insurance_461_011"", ""insurance_461_012"", ""insurance_461_013"", ""insurance_461_014"", ""insurance_461_015"", ""insurance_461_016"", ""insurance_461_017"", ""insurance_461_018"", ""insurance_461_019"", ""insurance_461_020"", ""insurance_461_021"", ""insurance_461_022"", ""insurance_461_023"", ""insurance_461_024"", ""insurance_461_025"", ""insurance_461_026"", ""insurance_461_027"", ""insurance_461_028"", ""insurance_461_029"", ""insurance_461_030"", ""insurance_461_031"", ""insurance_461_032"", ""insurance_461_033"", ""insurance_461_034"", ""insurance_461_035"", ""insurance_461_036"", ""insurance_461_037"", ""insurance_461_038"", ""insurance_461_039"", ""insurance_461_040"", ""insurance_461_041"", ""insurance_461_042"", ""insurance_461_043"", ""insurance_461_044"", ""insurance_461_045"", ""insurance_461_046"", ""insurance_461_047"", ""insurance_461_048"", ""insurance_461_049"", ""insurance_461_050"", ""insurance_461_051"", ""insurance_461_052"", ""insurance_461_053"", ""insurance_461_054"", ""insurance_461_055"", ""insurance_461_056"", ""insurance_461_057"", ""insurance_461_058"", ""insurance_461_059"", ""insurance_461_060"", ""insurance_461_061"", ""insurance_461_062"", ""insurance_461_063"", ""insurance_461_064"", ""insurance_461_065"", ""insurance_461_066"", ""insurance_461_067"", ""insurance_461_068""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hello. How are you doing? I would love to change my insurance plan."", ""You will need to provide few of your details for identification sir."", ""Okay."", ""I would love you to provide your first name, last name, phone number, date of birth, Social Security Number and answer to security question."", ""Whew! You call these few details? This is a lot."", ""In no time, We'll be done sir. Firstly, let's start with your first name."", ""Derek."", ""Is it spelt as D.E.R.I.C.K?"", ""No, It is spelt as D.E.R.E.K."", ""Noted sir."", ""What next?"", ""Your last name sir?"", ""Rodriguez."", ""Derek Rodriguez right sir?"", ""Yes please."", ""What's your phone number sir?"", ""Two Zero Nine."", ""Two Zero Nine."", ""Seven Zero Eight."", ""Seven Zero Eight."", ""Seven Nine Zero Six."", ""Seven Nine Zero Six."", ""Two Zero Nine Seven Zero Eight Seven Nine Zero Six."", ""Well captured sir."", ""What's next?"", ""Just a minute sir."", ""Alright."", ""Can you provide your date of birth details sir?"", ""July Four, Nineteen Eighty Two."", ""July Four, Nineteen Eighty Two. Is that right sir?"", ""Yes please."", ""Can I have your Social Security Number sir?"", ""Is it the nine digit number?"", ""Yes sir. It's a nine digit number."", ""Five Six Seven Eight Two."", ""Five Six Seven Eight Two."", ""One Six Eight Four."", ""Five Six Seven Eight Two One Six Eight Four Is that right mister Derek?"", ""Yes you are."", ""What's your security answer sir?"", ""I can't remember my security answer. What am I going to do?"", ""What's your mother's maiden name sir?"", ""Her maiden name is Webster."", ""That's correct sir."", ""Any more details for identification?"", ""Your details have been verified sir."", ""I would love to upgrade my home owner insurance plan."", ""Okay sir. Just a minute sir."", ""I just secured a property in California and I recently moved in with my family."", ""Whoa! That's great. Congratulations sir."", ""Thank you."", ""From your record sir, you were on Home preferred plan before. You would love an upgrade to Home complete plan right?"", ""Exactly."", ""The Home Complete plan costs Two thousand dollars per year sir."", ""That's quite affordable. I would also love to know if I can change my address on the mobile app instead of calling the helpline."", ""Yes you can sir. Do you need help with it sir?"", ""No thank you. I'll update my information on the app."", ""How do you want to go about the payment sir?"", ""You have my credit card details right?"", ""Just a minute sir to check for your credit card details."", ""It's fine."", ""We have your credit card details sir."", ""You can deduct the bills directly from my account on a monthly basis."", ""Alright sir. Your plan has been successfully changed. Is there any other thing you would love me to do for you?"", ""That would be all for now. Thanks for the help."", ""Thanks for choosing Rivertown Insurance sir an we hope you enjoy your new home. Do have a lovely day sir."", ""Thank you. Have a lovely day as well."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
462,"{""dialogue_id"": ""462"", ""turns"": {""turn_id"": [""insurance_462_000"", ""insurance_462_001"", ""insurance_462_002"", ""insurance_462_003"", ""insurance_462_004"", ""insurance_462_005"", ""insurance_462_006"", ""insurance_462_007"", ""insurance_462_008"", ""insurance_462_009"", ""insurance_462_010"", ""insurance_462_011"", ""insurance_462_012"", ""insurance_462_013"", ""insurance_462_014"", ""insurance_462_015"", ""insurance_462_016"", ""insurance_462_017"", ""insurance_462_018"", ""insurance_462_019"", ""insurance_462_020"", ""insurance_462_021"", ""insurance_462_022"", ""insurance_462_023"", ""insurance_462_024"", ""insurance_462_025"", ""insurance_462_026"", ""insurance_462_027"", ""insurance_462_028"", ""insurance_462_029"", ""insurance_462_030"", ""insurance_462_031"", ""insurance_462_032"", ""insurance_462_033"", ""insurance_462_034"", ""insurance_462_035"", ""insurance_462_036"", ""insurance_462_037"", ""insurance_462_038"", ""insurance_462_039"", ""insurance_462_040"", ""insurance_462_041"", ""insurance_462_042"", ""insurance_462_043"", ""insurance_462_044"", ""insurance_462_045"", ""insurance_462_046"", ""insurance_462_047"", ""insurance_462_048"", ""insurance_462_049"", ""insurance_462_050"", ""insurance_462_051"", ""insurance_462_052"", ""insurance_462_053"", ""insurance_462_054"", ""insurance_462_055"", ""insurance_462_056"", ""insurance_462_057"", ""insurance_462_058"", ""insurance_462_059"", ""insurance_462_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to Pay Bill into my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Christina Davis."", ""Okay, Christina as your first name and Davis as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth ma."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is July seven, nineteen eighty six."", ""July seven, nineteen eighty six."", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know the bill period?"", ""That's one month ago."", ""Okay. You'll need to provide your credit card details for the payment."", ""Well, I have no problem with that."", ""Please proceed with the card number."", ""Four five three two."", ""Four five three two."", ""Two eight seven zero."", ""Two eight seven zero."", ""Three three zero two."", ""Three three zero two."", ""Eight eight three zero."", ""Eight eight three zero."", ""Yep."", ""Expiration date and the cvv."", ""Expiration date is twelve, twenty twenty five."", ""Twelve, twenty twenty five."", ""CVV is seven seven one."", ""Seven seven one."", ""Yes."", ""Can I go on with the payment of the bill?"", ""Yes please do."", ""Okay a moment ma."", ""Alright."", ""Your bill has been paid successfully."", ""Okay, thanks."", ""Is there something else I can help you with?"", ""No, that will be all for now."", ""Thanks. Do have a great day!"", ""Thanks. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
463,"{""dialogue_id"": ""463"", ""turns"": {""turn_id"": [""insurance_463_000"", ""insurance_463_001"", ""insurance_463_002"", ""insurance_463_003"", ""insurance_463_004"", ""insurance_463_005"", ""insurance_463_006"", ""insurance_463_007"", ""insurance_463_008"", ""insurance_463_009"", ""insurance_463_010"", ""insurance_463_011"", ""insurance_463_012"", ""insurance_463_013"", ""insurance_463_014"", ""insurance_463_015"", ""insurance_463_016"", ""insurance_463_017"", ""insurance_463_018"", ""insurance_463_019"", ""insurance_463_020"", ""insurance_463_021"", ""insurance_463_022"", ""insurance_463_023"", ""insurance_463_024"", ""insurance_463_025"", ""insurance_463_026"", ""insurance_463_027"", ""insurance_463_028"", ""insurance_463_029"", ""insurance_463_030"", ""insurance_463_031"", ""insurance_463_032"", ""insurance_463_033"", ""insurance_463_034"", ""insurance_463_035"", ""insurance_463_036"", ""insurance_463_037"", ""insurance_463_038"", ""insurance_463_039"", ""insurance_463_040"", ""insurance_463_041"", ""insurance_463_042"", ""insurance_463_043"", ""insurance_463_044"", ""insurance_463_045"", ""insurance_463_046"", ""insurance_463_047"", ""insurance_463_048"", ""insurance_463_049"", ""insurance_463_050"", ""insurance_463_051"", ""insurance_463_052"", ""insurance_463_053"", ""insurance_463_054"", ""insurance_463_055"", ""insurance_463_056"", ""insurance_463_057"", ""insurance_463_058"", ""insurance_463_059"", ""insurance_463_060"", ""insurance_463_061"", ""insurance_463_062"", ""insurance_463_063"", ""insurance_463_064"", ""insurance_463_065"", ""insurance_463_066"", ""insurance_463_067"", ""insurance_463_068"", ""insurance_463_069"", ""insurance_463_070"", ""insurance_463_071"", ""insurance_463_072"", ""insurance_463_073"", ""insurance_463_074"", ""insurance_463_075"", ""insurance_463_076"", ""insurance_463_077"", ""insurance_463_078"", ""insurance_463_079"", ""insurance_463_080"", ""insurance_463_081"", ""insurance_463_082"", ""insurance_463_083"", ""insurance_463_084"", ""insurance_463_085"", ""insurance_463_086"", ""insurance_463_087"", ""insurance_463_088"", ""insurance_463_089"", ""insurance_463_090"", ""insurance_463_091"", ""insurance_463_092"", ""insurance_463_093"", ""insurance_463_094"", ""insurance_463_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, how are you doing today?"", ""I'm fine. Thank you. And you?"", ""I'm good too."", ""So how may I help you sir?"", ""I wanted to ask if I could change my password on the website or if I have to make a call before changing it."", ""Well, I can help you with your password reset here but you can also do it yourself on the website."", ""Oh! Alright. I think definitely need to know how to do that."", ""Yes sir. I'll need your first name and last name to help with your password reset."", ""My name is Richie Collins and my email address is richie collins at gmail dot com."", ""Thank you sir, Richie, Collins....Just to confirm, is Richie spelled with r. i. c. h. y?"", ""No, it is r. i. c. h. i. e."", ""r. i. c. h. i. e. Okay. I'll also be needing your date of birth, phone number and your social security number."", ""Just because I want to reset my password, you are asking me for this much information. Why must everything be so complicated with customer care services? Please just make it quick because I don't have all day."", ""Please bear with us sir. We need this information to help you with your password reset. It'll be over before you know it."", ""It's okay. Let's just get on with it."", ""Thank you for your understanding sir. You can go on."", ""my date is birth is September third, nineteen seventy nine."", ""Okay. You said September third, nineteen seventy nine right?"", ""Yep, that's right."", ""Kindly go on sir."", ""what were the other information you requested for?"", ""Your phone number and your social security number sir."", ""Okay. My phone number is one two two four five."", ""One two two four five."", ""Five five two one six."", ""Five five two one six."", ""Yep, that's right."", ""Okay. one two two four five five five two one six, is that correct?"", ""Yep, that's right. Please what else do you need? I don't have all day."", ""Just a moment sir."", ""mhm."", ""Okay. Can I have your social security number sir?"", ""just a second please. I think I wrote it somewhere h-here."", ""Sure, please take your time."", ""Okay. My social security number is three three one."", ""Three three one."", ""Four five two."", ""Four five two."", ""Six one two."", ""Six one two."", ""Yep, that's it."", ""Okay, three three one four five two six one two, is that correct?"", ""sorry, my social security number actually ends with six one three not six one two."", ""okay, you said three three one four five two six one three, is that correct?"", ""Yes, that's correct."", ""Okay, Just a moment please."", ""mhm."", ""Okay. Lastly I'll need you to give an answer to the security question in order to confirm the ownership of this account."", ""Jeez, just go on."", ""Okay. What's your mother's maiden name?"", ""My mother's maiden name is Pendragon."", ""that's correct."", ""Of course it's correct. Don't you need to verify my email? Isn't that what I really need for password reset? You're are just asking me random questions here and wasting my time."", ""I was just about to ask that sir. I'm so sorry for the inconvenience. Kindly provided your email address sir."", ""Jeez, I thought I told you my email address earlier and you still ask me to provide it? What's all these?"", ""I just need to confirm it sir. You said your email address is richie collins at gmail dot com. Is that correct?"", ""mhm. Yes, it is."", ""Just a moment please. I need to verify your email on the system because your reset link will be sent there."", ""sorry what reset link has been sent to my email? I haven't received any reset link."", ""(laughter), the reset link hasn't been sent. I said the reset link will be sent to your email."", ""Oh! Okay."", ""Email verification is successful."", ""Okay. So what's next?"", ""a reset link will be sent to richie collins at gmail dot com shortly."", ""Alright."", ""Kindly click on the link and reset your password."", ""Okay. Is that all?"", ""Yes sir, is there anything else I can help you with?"", ""Well, I thought this conversation will be very short. I need to know how to reset my password on the website so that I wouldn't have to call the customer care service again. My wife also needs a password reset. I'll be able to help her with it. Just explain it to me."", ""Alright sir. It's very easy."", ""Okay. Please go on."", ""In order to reset your password, you need to click on your profile icon."", ""Please hold on. I need to get something I can write on."", ""Okay. Take your time sir."", ""please go on. You said I need to click on my profile icon right?"", ""Yes, that's correct."", ""okay. And then what??"", ""After clicking on that, you'll see a password reset icon below your profile picture."", ""a password reset icon below my profile picture? Okay. Please go on."", ""Okay. You just need to click that account then it'll lead you to where you'll change your password."", ""o-okay. Is that all?"", ""a password reset link will be sent to your email address just like I said earlier."", ""A link will be sent to my email. Okay, got that."", ""Okay sir. So you can change your password from there."", ""Alright. Thank you."", ""Thanks for your patience sir. Is there anything else I can help you with?"", ""definitely not, I think that will be all for now."", ""Thank you for contacting us sir."", ""Thanks for your help."", ""Please feel free to let us know about any complaints or suggestions you might have for us to help serve you better."", ""huh, after wasting so much of my time? I think you really need to work on time management."", ""We'll definitely work on that sir. Do have a nice day sir."", ""You too."", ""Thanks once again sir, bye!"", ""Bye bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
464,"{""dialogue_id"": ""464"", ""turns"": {""turn_id"": [""insurance_464_000"", ""insurance_464_001"", ""insurance_464_002"", ""insurance_464_003"", ""insurance_464_004"", ""insurance_464_005"", ""insurance_464_006"", ""insurance_464_007"", ""insurance_464_008"", ""insurance_464_009"", ""insurance_464_010"", ""insurance_464_011"", ""insurance_464_012"", ""insurance_464_013"", ""insurance_464_014"", ""insurance_464_015"", ""insurance_464_016"", ""insurance_464_017"", ""insurance_464_018"", ""insurance_464_019"", ""insurance_464_020"", ""insurance_464_021"", ""insurance_464_022"", ""insurance_464_023"", ""insurance_464_024"", ""insurance_464_025"", ""insurance_464_026"", ""insurance_464_027"", ""insurance_464_028"", ""insurance_464_029"", ""insurance_464_030"", ""insurance_464_031"", ""insurance_464_032"", ""insurance_464_033"", ""insurance_464_034"", ""insurance_464_035"", ""insurance_464_036"", ""insurance_464_037"", ""insurance_464_038"", ""insurance_464_039"", ""insurance_464_040"", ""insurance_464_041"", ""insurance_464_042"", ""insurance_464_043"", ""insurance_464_044"", ""insurance_464_045"", ""insurance_464_046"", ""insurance_464_047"", ""insurance_464_048"", ""insurance_464_049"", ""insurance_464_050"", ""insurance_464_051"", ""insurance_464_052"", ""insurance_464_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to add dependent of my account."", ""Okay. I can do that for you. May I have your first and last name please?"", ""#en, My name is John Billing."", ""Okay, John as your first name and Billing as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is two two right?"", ""It should be eight digits long."", ""Oh! yes, it is."", ""Good. Could you please read that number to me?"", ""Yeah. It's six six six one."", ""Six six six one."", ""Three four four four."", ""Three four four four."", ""Yep, that's right."", ""Okay, six six six one three four four four, is that correct?"", ""Oh! Sorry, it actually ends with three four four five not three four four four. I thought I saw four."", ""Okay. No worries sir. You said six six six one three four four five right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is June sixth, nineteen seventy one."", ""June sixth, nineteen seventy one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know if the relationship of the dependent is with you?"", ""She's my spouse."", ""Okay. May I know her first and last name?"", ""Her name Diane Magret."", ""Okay Diane as the fine name and Magret as the last name?"", ""Yes."", ""Kindly provide me her birth date."", ""Okay, a moment please let me ask her."", ""Take your time sir."", ""It's December thirty first, nineteen eighty nine."", ""December thirty first, nineteen eighty nine."", ""Yes."", ""Kindly provide me a short description of the health condition of the dependent."", ""She is healthy and doesn't have any history of illness."", ""Okay. Can I proceed with the adding of the dependent?"", ""Please do."", ""The dependant is successfully added."", ""thanks."", ""Yea, do I have any other thing to do for you?"", ""No, that will be all for now."", ""Alright thanks for your call sir. Do have a great day sir!"", ""Thanks and you too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
465,"{""dialogue_id"": ""465"", ""turns"": {""turn_id"": [""insurance_465_000"", ""insurance_465_001"", ""insurance_465_002"", ""insurance_465_003"", ""insurance_465_004"", ""insurance_465_005"", ""insurance_465_006"", ""insurance_465_007"", ""insurance_465_008"", ""insurance_465_009"", ""insurance_465_010"", ""insurance_465_011"", ""insurance_465_012"", ""insurance_465_013"", ""insurance_465_014"", ""insurance_465_015"", ""insurance_465_016"", ""insurance_465_017"", ""insurance_465_018"", ""insurance_465_019"", ""insurance_465_020"", ""insurance_465_021"", ""insurance_465_022"", ""insurance_465_023"", ""insurance_465_024"", ""insurance_465_025"", ""insurance_465_026"", ""insurance_465_027"", ""insurance_465_028"", ""insurance_465_029"", ""insurance_465_030"", ""insurance_465_031"", ""insurance_465_032"", ""insurance_465_033"", ""insurance_465_034"", ""insurance_465_035"", ""insurance_465_036"", ""insurance_465_037"", ""insurance_465_038"", ""insurance_465_039"", ""insurance_465_040"", ""insurance_465_041"", ""insurance_465_042"", ""insurance_465_043"", ""insurance_465_044"", ""insurance_465_045"", ""insurance_465_046"", ""insurance_465_047"", ""insurance_465_048"", ""insurance_465_049"", ""insurance_465_050"", ""insurance_465_051"", ""insurance_465_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hey I would like to my home address."", ""Okay ma'am. I can help you with that."", ""That's good."", ""Before I proceed, we have to verify your identity."", ""Sure, no problem."", ""May I have your first name and last name ma'am?"", ""My is Jessica Barber."", ""Thanks you ma'am. May I have your birthdate."", ""#Um, my birthdate is July fifth, nineteen fifty five."", ""July fifth, nineteen fifty five. Good, just a moment."", """", ""Next I need your customer identity number."", ""Customer identity number?"", ""Yes, you can find this number on your account page in our website."", ""#Uh okay, give me a moment.Let me look for it."", ""Sure, take your time."", ""Customer number, eight digit long?"", ""Yes exactly, could you read that number to me?"", ""Yeah, it's three three six."", ""Three three six."", ""Five zero seven."", ""Five zero seven."", ""Forty-five."", ""Forty-five."", ""Yep, that's it."", ""Okay, three three six five zero seven forty five, is that correct?"", ""Yes, that's right."", ""Good. Ma'am when did the address changes occurred or will occur?"", ""Well, it occurred last month."", ""Oh, okay ma'am."", ""Yeah."", ""Can you provide the old and new address ma'am."", ""#Uh okay."", ""What's your old address?"", ""Four eight five Penn street, St Louis."", ""Okay ma'am, and now your new address?"", ""It's now nine seven eight Ingram road, Burlington."", ""Nine seven eight Ingram road, Burlington, right?"", ""Yes, that's correct."", ""Alright, before I proceed to change your address, may I know the reason for the change."", ""#Um, nothing much really. It been a decade has been living in Penn street, so I think I need a change of environment."", ""Hmmm. that's cool."", ""Yeah."", ""Thanks you for your the info, ma'am. Since the new address is provided, do you confirm the change?"", ""Yes, I confirm to change it."", ""Alright, please hang on ma'am, I will proceed to change your address in the system."", ""Yeah, sure."", ""Okay done.Your address has been changed.Is there anything else I can help you with?"", ""Thanks! that's it. Thanks for your help!"", ""Thank you so much ma'am. Have a nice day."", ""Yeah, Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
466,"{""dialogue_id"": ""466"", ""turns"": {""turn_id"": [""insurance_466_000"", ""insurance_466_001"", ""insurance_466_002"", ""insurance_466_003"", ""insurance_466_004"", ""insurance_466_005"", ""insurance_466_006"", ""insurance_466_007"", ""insurance_466_008"", ""insurance_466_009"", ""insurance_466_010"", ""insurance_466_011"", ""insurance_466_012"", ""insurance_466_013"", ""insurance_466_014"", ""insurance_466_015"", ""insurance_466_016"", ""insurance_466_017"", ""insurance_466_018"", ""insurance_466_019"", ""insurance_466_020"", ""insurance_466_021"", ""insurance_466_022"", ""insurance_466_023"", ""insurance_466_024"", ""insurance_466_025"", ""insurance_466_026"", ""insurance_466_027"", ""insurance_466_028"", ""insurance_466_029"", ""insurance_466_030"", ""insurance_466_031"", ""insurance_466_032"", ""insurance_466_033"", ""insurance_466_034"", ""insurance_466_035"", ""insurance_466_036"", ""insurance_466_037"", ""insurance_466_038"", ""insurance_466_039"", ""insurance_466_040"", ""insurance_466_041"", ""insurance_466_042"", ""insurance_466_043"", ""insurance_466_044"", ""insurance_466_045"", ""insurance_466_046"", ""insurance_466_047"", ""insurance_466_048"", ""insurance_466_049"", ""insurance_466_050"", ""insurance_466_051"", ""insurance_466_052"", ""insurance_466_053"", ""insurance_466_054"", ""insurance_466_055"", ""insurance_466_056"", ""insurance_466_057"", ""insurance_466_058"", ""insurance_466_059"", ""insurance_466_060"", ""insurance_466_061"", ""insurance_466_062"", ""insurance_466_063""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?"", ""Good morning. How are you?"", ""I'm fine ma'am and you?"", ""I'm fine as well."", ""How may I help you ma'am?"", ""mister Brian Hogwart who just recently insured his pets referred me to your insurance company."", ""#em, That's so nice of mister Brian."", ""I hope your rates are quite affordable though."", ""Sure ma'am. We offer the best rates in town."", ""[Laughter] how sure are you?"", ""mister Brian wouldn't have referred you to us if he wasn't impressed with our rates and services ma'am."", ""That's a valid point there. So how does it work?"", ""We have two plan types for pet insurance ma'am."", ""I lost two of my Eskimo dogs three weeks ago. It was such a tragic loss. I can't afford to lose my Terrier dog again."", ""Oh! I'm so sorry for the loss of your dogs ma'am."", ""So can you tell me more about the pet insurance plan?"", ""Sure ma'am. We have the petcare basic plan and the petcare preferred plan."", ""Okay. What are their differences and rates?"", ""Petcare Basic plan costs five hundred dollars per year while Petcare preferred plan costs one thousand dollars per year."", ""Quite affordable. So how do each of them operate?"", ""The Petcare Basic plan covers twenty five per cent veteniary services while the petcare preferred plan offers fifty percent of veteniary costs and also cover accident and illnesses."", ""Whoa! That's amazing. So which one should I go for?"", ""I would advise you go for the Petcare preferred type ma'am. It covers a lot of expenses for your pet."", ""Alright. So how do I go about it?"", ""I'll need to take down some of your details ma'am. What's your first and last name ma'am?"", ""Deborah David. My phone number is Two One Three Seven Nine Eight Seven Eight Two Two."", ""Can you call your phone number again ma'am?"", ""Two One Three Seven."", ""Two One Three Seven."", ""Nine Eight Seven."", ""Nine Eight Seven."", ""Eight Two Two."", ""What's your date of birth ma'am?"", ""September Two, Nineteen Ninty."", ""What's your Social Security Number ma'am?"", ""Six Three One."", ""Six Three One."", ""Three Two."", ""Three Two."", ""Nine Seven Six Zero."", ""Kindly provide the answer to your security question ma'am."", ""Moreno."", ""You want to insure just one dog. Is that right ma'am?"", ""Yes for now."", ""What is the breed of your dog ma'am?"", ""It's a male terrier dog."", ""What is the weight of your dog ma'am?"", ""He weighs Ninety pounds."", ""That's an healthy dog you have. What's his name?"", ""Ray."", ""Does he have any health challenge ma'am?"", ""Not at all. He's the healthiest dog I've ever seen. I love him so much."", ""That's so sweet. I also have a bull dog that means everyting to me."", ""Whoa! Dogs are so adorable."", ""What's his age?"", ""He's twenty four months old."", ""Just a minute please."", ""Alright. So how do I go about it?"", ""I've successfully registered your pet. Is there any other thing you would love me to help you with?"", ""That will be all for now. Thanks for helping out."", ""Thanks for choosing Rivertown Insurance ma'am. Do have a lovely day ma'am."", ""Bye."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
467,"{""dialogue_id"": ""467"", ""turns"": {""turn_id"": [""insurance_467_000"", ""insurance_467_001"", ""insurance_467_002"", ""insurance_467_003"", ""insurance_467_004"", ""insurance_467_005"", ""insurance_467_006"", ""insurance_467_007"", ""insurance_467_008"", ""insurance_467_009"", ""insurance_467_010"", ""insurance_467_011"", ""insurance_467_012"", ""insurance_467_013"", ""insurance_467_014"", ""insurance_467_015"", ""insurance_467_016"", ""insurance_467_017"", ""insurance_467_018"", ""insurance_467_019"", ""insurance_467_020"", ""insurance_467_021"", ""insurance_467_022"", ""insurance_467_023"", ""insurance_467_024"", ""insurance_467_025"", ""insurance_467_026"", ""insurance_467_027"", ""insurance_467_028"", ""insurance_467_029"", ""insurance_467_030"", ""insurance_467_031"", ""insurance_467_032"", ""insurance_467_033"", ""insurance_467_034"", ""insurance_467_035"", ""insurance_467_036"", ""insurance_467_037"", ""insurance_467_038"", ""insurance_467_039"", ""insurance_467_040"", ""insurance_467_041"", ""insurance_467_042"", ""insurance_467_043"", ""insurance_467_044"", ""insurance_467_045"", ""insurance_467_046"", ""insurance_467_047"", ""insurance_467_048"", ""insurance_467_049"", ""insurance_467_050"", ""insurance_467_051"", ""insurance_467_052"", ""insurance_467_053"", ""insurance_467_054"", ""insurance_467_055"", ""insurance_467_056"", ""insurance_467_057"", ""insurance_467_058"", ""insurance_467_059"", ""insurance_467_060"", ""insurance_467_061"", ""insurance_467_062"", ""insurance_467_063"", ""insurance_467_064"", ""insurance_467_065"", ""insurance_467_066"", ""insurance_467_067"", ""insurance_467_068"", ""insurance_467_069"", ""insurance_467_070"", ""insurance_467_071"", ""insurance_467_072"", ""insurance_467_073"", ""insurance_467_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is John Hopkins."", ""Okay, John as your first name and Hopkins as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is October sixth, nineteen eighty one."", ""October sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""mhm."", ""Alright. May I know if this cancellation will be temporary or permanent?"", ""I want a temporary cancellation. I cannot handle the current billing of my account at the moment but will surely get back to you when I'm ready."", ""Okay. Before I proceed with a temporary cancellation, may I know if you have suggestions on how we can serve you better?"", ""Well, I have no problem with the automatic billings, I just can't handle it at the moment. But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent."", ""We're very sorry for the inconveniences. We will surely look into that."", ""Please do."", ""Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions."", ""I'll do that."", ""Okay. Please hang on while I proceed with the temporary cancellation sir."", ""mhm."", ""I'll proceed to cancel your billings temporarily on the system. Do you confirm cancellation?"", ""Yes please, you can proceed."", ""Alright."", ""Yep."", ""Okay done. Your plan is now cancelled."", ""thanks."", ""Is there anything else I can help you with?"", ""well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them."", ""Yes, we do. Would you like to know the types of pet insurance plans we offer?"", ""Sure. Go on please. I can't wait to get Cassie insured."", ""Cassie?"", ""Oh! That's my dog's name. Please go on."", ""Okay. So we offer two types of pet insurance."", ""uh-uhn."", ""We have the Petcare Basic which costs five hundred dollar per year."", ""Okay."", ""The other one is Petcare Preferred which cost one thousand dollars per year."", ""Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others."", ""please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir."", ""Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me."", ""Duly noted sir. Thank you so much sir. Is there anything else I can help you with?"", ""one last thing please."", ""okay."", ""I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?"", ""Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience."", ""Alright. But I hope these extra charges of your won't be a burden."", ""It definitely won't be a burden sir. We will make sure it's as low as possible."", ""Alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us sir."", ""Thank you too."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
468,"{""dialogue_id"": ""468"", ""turns"": {""turn_id"": [""insurance_468_000"", ""insurance_468_001"", ""insurance_468_002"", ""insurance_468_003"", ""insurance_468_004"", ""insurance_468_005"", ""insurance_468_006"", ""insurance_468_007"", ""insurance_468_008"", ""insurance_468_009"", ""insurance_468_010"", ""insurance_468_011"", ""insurance_468_012"", ""insurance_468_013"", ""insurance_468_014"", ""insurance_468_015"", ""insurance_468_016"", ""insurance_468_017"", ""insurance_468_018"", ""insurance_468_019"", ""insurance_468_020"", ""insurance_468_021"", ""insurance_468_022"", ""insurance_468_023"", ""insurance_468_024"", ""insurance_468_025"", ""insurance_468_026"", ""insurance_468_027"", ""insurance_468_028"", ""insurance_468_029"", ""insurance_468_030"", ""insurance_468_031"", ""insurance_468_032"", ""insurance_468_033"", ""insurance_468_034"", ""insurance_468_035"", ""insurance_468_036"", ""insurance_468_037"", ""insurance_468_038"", ""insurance_468_039"", ""insurance_468_040"", ""insurance_468_041"", ""insurance_468_042"", ""insurance_468_043"", ""insurance_468_044"", ""insurance_468_045"", ""insurance_468_046"", ""insurance_468_047"", ""insurance_468_048"", ""insurance_468_049"", ""insurance_468_050"", ""insurance_468_051"", ""insurance_468_052"", ""insurance_468_053"", ""insurance_468_054"", ""insurance_468_055"", ""insurance_468_056"", ""insurance_468_057"", ""insurance_468_058"", ""insurance_468_059"", ""insurance_468_060"", ""insurance_468_061"", ""insurance_468_062"", ""insurance_468_063"", ""insurance_468_064"", ""insurance_468_065"", ""insurance_468_066"", ""insurance_468_067"", ""insurance_468_068"", ""insurance_468_069"", ""insurance_468_070"", ""insurance_468_071"", ""insurance_468_072"", ""insurance_468_073"", ""insurance_468_074"", ""insurance_468_075"", ""insurance_468_076"", ""insurance_468_077"", ""insurance_468_078"", ""insurance_468_079"", ""insurance_468_080"", ""insurance_468_081"", ""insurance_468_082"", ""insurance_468_083"", ""insurance_468_084"", ""insurance_468_085"", ""insurance_468_086"", ""insurance_468_087"", ""insurance_468_088"", ""insurance_468_089"", ""insurance_468_090"", ""insurance_468_091"", ""insurance_468_092"", ""insurance_468_093"", ""insurance_468_094"", ""insurance_468_095"", ""insurance_468_096"", ""insurance_468_097"", ""insurance_468_098"", ""insurance_468_099"", ""insurance_468_100"", ""insurance_468_101"", ""insurance_468_102""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, this is Myra with Rivertown Insurance."", ""Hi there, Myra. How are you today?"", ""I'm doing well, thank you for asking. How are you?"", ""I'm great."", ""That's good to hear. And how can I help you today?"", ""Well I'm calling today to change my address on my account."", ""Sure, I can definitely help you with that. Can you tell me your name?"", ""Uh-huh, I'm Susan Louis."", ""Thank you. And what's your birth date?"", ""It's November third, nineteen seventy nine."", ""Okay, and what is your customer number?"", ""Oh I don't know."", ""If you can access the website it will be the number under your name when you've logged in."", ""#Uh I don't have an online account, and I can't access the internet at the moment."", ""That's fine, I can get some other information from you instead."", ""Oh, good."", ""Can I get your social security number and your phone number?"", ""Yep. My social is five six five eight two three two nine seven, and "", ""Great, thank you. And your phone number?"", ""Right, it's fi-five six three eight two two nine seven two six."", ""And what is your mother's maiden name?"", ""Martin."", ""Thanks. So, you need to change your address, correct?"", ""Yeah. I'm moving across the country next month for a new job."", ""Oh, congratulations."", ""Thank you, I'm excited."", ""To confirm, your current address is three oh two Yew Street, unit six, Chicago, Illinois, six oh six oh four?"", ""Yes, that's right."", ""Okay, and what will your new address be?"", ""#Uh it's three zero two Coyote Way, Apartment five zero four, Phoenix, Arizona."", ""Getting away from the cold, I see."", ""Exactly. It'll be a big change."", ""#Um what's the zipcode for your new address?"", ""Oh! Sorry. It's eight five zero zero nine."", ""Great, thanks. And what's the official date for your address change?"", ""August twenty first is the date I'm moving. Does that matter?"", ""Yes, your policy information will switch over then, since location affects your rates."", ""Really? How?"", ""Smaller cities and towns have less risk. Weather and climate can also affect rates. Even the state you live in can raise or lower your premium."", ""Huh, well that's great to know. I grew up in Chicago, and I've never lived anywhere else."", ""Yeah, it can make a bit of a difference. Due to the weather in Chicago and the hazards of a big city, your rates will likely go down in Phoenix."", ""Will that just be for my auto policy or my renter's policy, too?"", ""Both, actually. Location affects both types of policy. You'll be paying less."", ""Yay! #Uh do you know how much less?"", ""#Um I can get a quote put together for you."", ""I'd love to get a quote."", ""Would you prefer to have an agent call you or email the information?"", ""Email, please."", ""Great, I'll put in that quote request now and it should be processed within a few days."", ""Okay, thank you. No rush, I have time, but that would definitely be helpful to know."", ""Of course. Is your email still louis.susan at cookcountyhealth.org?"", ""Yes, for now. Guess I'll have to change that with you guys later, too, when I get a new work email."", ""Well you can always call, or you can make account changes online or on our app."", ""Guess I could've done this address change online too, huh? I'm not as tech savvy as I should be."", ""It's no problem. You can make those changes online, but we're happy to help you in whatever way is most convenient for you."", ""Thanks, I appreciate it."", ""You're welcome."", ""Oh before I forget, will my life insurance policy also be affected by my move?"", ""#Um you know that's a good question, I'm not sure. Give me a moment to find out."", ""Don't worry about it if it's too much trouble."", ""No, it's not a problem! I'm here to help."", ""Well, thank you."", ""Okay so it looks like your life insurance will be unaffected. Geography apparently doesn't affect premium rates for that kind of policy."", ""We both learned something today."", ""We did! #Um also, some states have different rules regarding life insurance, so you may have some other changes to your policy."", ""Like what?"", ""There are different rules about refunds, late payment grace periods, and who qualifies as a beneficiary."", ""How do I get more information about that?"", ""One of our agents in Phoenix would be the best option to give you specifics on any local changes."", ""How can I find an agent in Phoenix?"", ""You can check search by location on the website, or I can find someone for you now and have them contact you."", ""Oh yeah, if you can find me an agent that would be great."", ""Sure. Using your Phoenix address it looks like your nearest agent would be a Nick Martinez, and we have a few other agents in the city."", ""#Uh th-the nearby guy is fine."", ""Okay. I'll send him an email with your information so he can contact you once you've moved."", ""Wonderful, thank you, you've been so helpful."", ""My pleasure. So, is there anything else you need help with today, Miss Louis?"", ""Oh, is there nothing else I need to do for the address change? Do you need proof or anything?"", ""No, that's all, you're good to go on that. But I can answer any other questions you might have."", ""This will sound stupid and I know I've taken up so much of your time."", ""It's fine, I'm here to help."", ""Then can you tell me what I need to create an online account? I'd like to be able to handle stuff online going forward."", ""Sure. You'll just need to access the new user page on our website and put in an email address and your customer number."", ""Where can I find that? You said earlier it's online right?"", ""Yes, but if you have any billing statements you can also find it there."", ""I do have some, I'll just need to dig them out."", ""It'll be an eight digit number."", ""Okay, thanks. Will the login for the website also work with the app?"", ""It sure will. You can make changes to your personal information and policies online going forward."", ""Alright, I'll sign up as soon as I can."", ""Perfect. So just to go over what we've covered today, your address change is pending on the site and on August twenty first your old address will be removed."", ""Okay, great."", ""I've also got a life insurance and auto quote processing for you to find out your new premiumiss and I've emailed Nick Martinez about helping you out in Phoenix."", ""Yep, that all sounds good."", ""Is there anything else I can do for you?"", ""No, you've done more than enough. Thank you so much for all your help."", ""You're very welcome. When our call ends if you stay on the line there'll be a short survey you can do about the service you received today."", ""I'll definitely do that. Your name is Myra, right?"", ""Yes."", ""Thank you again, Myra."", ""Thank you, ma'am. I hope your move goes well. Have a good day!"", ""Thanks! You, too. Bye now."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote"", ""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
469,"{""dialogue_id"": ""469"", ""turns"": {""turn_id"": [""insurance_469_000"", ""insurance_469_001"", ""insurance_469_002"", ""insurance_469_003"", ""insurance_469_004"", ""insurance_469_005"", ""insurance_469_006"", ""insurance_469_007"", ""insurance_469_008"", ""insurance_469_009"", ""insurance_469_010"", ""insurance_469_011"", ""insurance_469_012"", ""insurance_469_013"", ""insurance_469_014"", ""insurance_469_015"", ""insurance_469_016"", ""insurance_469_017"", ""insurance_469_018"", ""insurance_469_019"", ""insurance_469_020"", ""insurance_469_021"", ""insurance_469_022"", ""insurance_469_023"", ""insurance_469_024"", ""insurance_469_025"", ""insurance_469_026"", ""insurance_469_027"", ""insurance_469_028"", ""insurance_469_029"", ""insurance_469_030"", ""insurance_469_031"", ""insurance_469_032"", ""insurance_469_033"", ""insurance_469_034"", ""insurance_469_035"", ""insurance_469_036"", ""insurance_469_037"", ""insurance_469_038"", ""insurance_469_039"", ""insurance_469_040"", ""insurance_469_041"", ""insurance_469_042"", ""insurance_469_043"", ""insurance_469_044"", ""insurance_469_045"", ""insurance_469_046"", ""insurance_469_047"", ""insurance_469_048"", ""insurance_469_049"", ""insurance_469_050"", ""insurance_469_051"", ""insurance_469_052"", ""insurance_469_053"", ""insurance_469_054"", ""insurance_469_055"", ""insurance_469_056"", ""insurance_469_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to remove one of dependant in my account. I tried to do so on your website but couldn't. I guess I have to make a phone call for you to help."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Timothy Gomez."", ""Okay, Timothy as your first name and Gomez as your last name?"", ""Yes."", ""Okay, I'll also need your date of birth sir."", ""My date of birth is May twenty two, nineteen fourty one."", ""May twenty two, nineteen fourty one."", ""yes."", ""Kindly provide your phone number and social security number sir?"", ""Phone number two one six."", ""Two one six."", ""Six one seven."", ""Six one seven."", ""Zero seven three five."", ""Zero seven three five."", ""Yes."", ""The SSN sir."", ""What's SSN?"", ""Social Security Number."", ""Oh! That's three zero one two four nine three three two."", ""Three zero one two four nine three three two."", ""Yes, that's right."", ""Perfect. May I know the answer to your security question please?"", ""Sure. My mother's maiden name is Adkins."", ""Adkins."", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. Please provide me with your policy number?"", ""What will you need that for?"", ""Okay. To know the plan you enrolled in."", ""Well, is it those ten digit number?"", ""Yes exactly."", ""Two two one one."", ""Two two one one."", ""Three zero one two."", ""Three zero one two."", ""Five nine."", ""Five nine."", ""Yes."", ""Now kindly tell me the dependant name."", ""Her name is Sarah Gomez."", ""Okay Sarah as the first and the last as Gomez."", ""Yes."", ""May I know if I can proceed with the dependant removal?"", ""Yes please do."", ""Okay wait a moment."", ""okay."", ""The dependant as been removed successfully."", ""Thanks."", ""May I know if I can do anything else for you?"", ""No that's all for now."", ""Alright do have a great day!"", ""Thanks and you too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
470,"{""dialogue_id"": ""470"", ""turns"": {""turn_id"": [""insurance_470_000"", ""insurance_470_001"", ""insurance_470_002"", ""insurance_470_003"", ""insurance_470_004"", ""insurance_470_005"", ""insurance_470_006"", ""insurance_470_007"", ""insurance_470_008"", ""insurance_470_009"", ""insurance_470_010"", ""insurance_470_011"", ""insurance_470_012"", ""insurance_470_013"", ""insurance_470_014"", ""insurance_470_015"", ""insurance_470_016"", ""insurance_470_017"", ""insurance_470_018"", ""insurance_470_019"", ""insurance_470_020"", ""insurance_470_021"", ""insurance_470_022"", ""insurance_470_023"", ""insurance_470_024"", ""insurance_470_025"", ""insurance_470_026"", ""insurance_470_027"", ""insurance_470_028"", ""insurance_470_029"", ""insurance_470_030"", ""insurance_470_031"", ""insurance_470_032"", ""insurance_470_033"", ""insurance_470_034"", ""insurance_470_035"", ""insurance_470_036"", ""insurance_470_037"", ""insurance_470_038"", ""insurance_470_039"", ""insurance_470_040"", ""insurance_470_041"", ""insurance_470_042"", ""insurance_470_043"", ""insurance_470_044"", ""insurance_470_045"", ""insurance_470_046"", ""insurance_470_047"", ""insurance_470_048"", ""insurance_470_049"", ""insurance_470_050"", ""insurance_470_051"", ""insurance_470_052"", ""insurance_470_053"", ""insurance_470_054"", ""insurance_470_055"", ""insurance_470_056"", ""insurance_470_057"", ""insurance_470_058"", ""insurance_470_059"", ""insurance_470_060"", ""insurance_470_061"", ""insurance_470_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown customer service my name is Florence how many I help you?"", ""My name is Kelvin."", ""Okay mister Kelvin how may I help you Sir?"", ""I will like to create an account with your company."", ""Okay sir mister kelvin if I hear you well Sir you said you will like to create an account with us."", ""Yes. So what are the things I will need?"", ""Okay Sir. A phone number and an Email and also your your card details if you want to link it with your account from start."", ""Okay. I have everything available but I don't want to link my card details with it for now."", ""Okay sir. Please spare a minute to open a tab for you sir."", ""Okay no problem. # mister Florence how is your day going?"", ""Fine sir. Can we start now sir?"", ""#Hm yes."", ""Okay sir please can you tell me the name you want to use for your account?"", ""Jose Kelvin."", ""Okay sir. Please can you give a number you want to link with your account?"", ""#Hm Six zero one two hundred three seven six four."", ""Six zero one two hundred three seven six four is that it sir."", ""Yes it is."", ""Okay sir. I am still with you sir."", ""Okay mister Florence."", ""Okay sir. Can you please provide a valid Email for your account sir?"", ""Josekelvin at gmail dot com."", ""Okay Josekelvin at gmail dot com."", ""Yes."", ""Please sir is there accent on the e ending Jose?"", ""Sorry what is accent?"", ""Like a mark at the head of the Letter E sir."", ""Not at all."", ""Can you please produce Your address sir."", ""#Em Seven one eight Reppert Coal Road Jackson."", ""Okay Sir. A three digit code will be sent to the number you drop now please provide the number Sir."", ""#Um no message for now."", ""Okay sir it will be sent anytime."", ""A message has been sent just now."", ""Okay sir. Can you please produce the three digit code Sir?"", ""#Um Nine four eight."", ""Nine four eight."", ""Yes."", ""Okay sir. Should I still omit the card details for now?"", ""#Hm yes."", ""Okay sir. Can you please give a username for your account?"", ""Kelv two six six."", ""Kelv two six six sir?"", ""Yes."", ""Okay. Can you please suggest a password sir?"", ""Jose at sixty six."", ""Okay sir."", ""Will that be all."", ""#Er the last thing is your birthday sir I forget to feel it then so I will have to do it now sorry about that. Can you please tell me your birthday sir?"", ""Okay. January ten nineteen seventy three."", ""Okay sir. Is it January ten nineteen seventy three sir?"", ""Yes it is."", ""Okay sir. Your account details will be sent to the Email you provide earlier sir."", ""No problem."", ""Will you like to know more about our service Sir?"", ""#Hm don't worry I am familiar with them. It is okay here for now."", ""Okay sir. if you have any other issue please contact us sir."", ""Okay no problem."", ""Thanks sir. Have a nice day mister Kelvin."", ""And you to mister Florence."", ""Please sir a message will be sent after this call for rating please kindly drop your ratings sir."", ""Okay no problem. Bye."", ""Bye Sir.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
471,"{""dialogue_id"": ""471"", ""turns"": {""turn_id"": [""insurance_471_000"", ""insurance_471_001"", ""insurance_471_002"", ""insurance_471_003"", ""insurance_471_004"", ""insurance_471_005"", ""insurance_471_006"", ""insurance_471_007"", ""insurance_471_008"", ""insurance_471_009"", ""insurance_471_010"", ""insurance_471_011"", ""insurance_471_012"", ""insurance_471_013"", ""insurance_471_014"", ""insurance_471_015"", ""insurance_471_016"", ""insurance_471_017"", ""insurance_471_018"", ""insurance_471_019"", ""insurance_471_020"", ""insurance_471_021"", ""insurance_471_022"", ""insurance_471_023"", ""insurance_471_024"", ""insurance_471_025"", ""insurance_471_026"", ""insurance_471_027"", ""insurance_471_028"", ""insurance_471_029"", ""insurance_471_030"", ""insurance_471_031"", ""insurance_471_032"", ""insurance_471_033"", ""insurance_471_034"", ""insurance_471_035"", ""insurance_471_036"", ""insurance_471_037"", ""insurance_471_038"", ""insurance_471_039"", ""insurance_471_040"", ""insurance_471_041"", ""insurance_471_042"", ""insurance_471_043"", ""insurance_471_044"", ""insurance_471_045"", ""insurance_471_046"", ""insurance_471_047"", ""insurance_471_048"", ""insurance_471_049"", ""insurance_471_050"", ""insurance_471_051"", ""insurance_471_052"", ""insurance_471_053"", ""insurance_471_054"", ""insurance_471_055"", ""insurance_471_056"", ""insurance_471_057"", ""insurance_471_058"", ""insurance_471_059"", ""insurance_471_060"", ""insurance_471_061"", ""insurance_471_062"", ""insurance_471_063"", ""insurance_471_064"", ""insurance_471_065"", ""insurance_471_066"", ""insurance_471_067"", ""insurance_471_068"", ""insurance_471_069"", ""insurance_471_070"", ""insurance_471_071"", ""insurance_471_072"", ""insurance_471_073"", ""insurance_471_074"", ""insurance_471_075"", ""insurance_471_076"", ""insurance_471_077"", ""insurance_471_078"", ""insurance_471_079"", ""insurance_471_080"", ""insurance_471_081"", ""insurance_471_082"", ""insurance_471_083"", ""insurance_471_084"", ""insurance_471_085"", ""insurance_471_086"", ""insurance_471_087"", ""insurance_471_088"", ""insurance_471_089"", ""insurance_471_090"", ""insurance_471_091"", ""insurance_471_092"", ""insurance_471_093"", ""insurance_471_094"", ""insurance_471_095"", ""insurance_471_096"", ""insurance_471_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I would like to enroll in an insurance plan. A friend of mine who is also your customer told me I could do it on your website but I had issues with that. I guess I have to make a call to enroll."", ""Sure thing. I can help you with that. May I have your first name and last name please?"", ""Well, actually I'm new and I don't have an existing account."", ""Oh! Okay. You'll have to create an account first then."", ""okay. How do I do that?"", ""I'll help you with creating an account. You don't have to worry about that."", ""Ok. That's good."", ""So I'm going to be asking a few things from you which I will input directly into the system."", ""Alright. I just hope I'll be able to answer them."", ""Of course you would. They are just basic information. You don't have to worry."", ""Oh! Okay. Now that's reassuring."", ""Perfect. What's your first name please?"", ""It's Maria Carrie."", ""Okay. Maria as your first name and Carrie as your last name. Is that right?"", ""Yes, that's correct."", ""Hold on while I input it into the system. just to confirm, is Carrie spelled c. a. r. r. i. e.?"", ""Yes that right."", ""Okay. May I have your phone number please?"", ""My phone number is one one two two."", ""One one two two."", ""Three three four."", ""Three three four."", ""Five two four."", ""Five two four."", ""Yep, that's it."", ""Okay, one one two two three three four five two four. Is that correct?"", ""Yes, that's right."", ""Perfect. Now you are going to choose a security question of your choice."", ""Alright. How do I choose that?"", ""It's very simple. We have five security questions you could choose from. You just have to pick one of the five."", ""okay. What are they? actually while going through the website, I came across those security questions."", ""Okay, that's good. So which one are you going to choose as your security questions?"", ""I think I'll go with the name of my first pet. My first pet was Brownie. She was such a wonderful dog. It's sad she died the way she did."", ""Oh! So sorry about that."", ""Thank you."", ""You're welcome ma. Now can you provide your date of birth and your street address?"", ""My date of birth is December third, nineteen eighty nine."", ""Okay. December third, nineteen eighty nine. Is that correct?"", ""Yep, that's right."", ""Just a moment. Okay. Kindly provide your street address too."", ""my street address is two fifty Boston avenue."", ""Alright. just a moment. You said two fifty Boston avenue. Is that right?"", ""Yes, that right. I think this is taking too much time. I thought I would be done as fast as possible but it's taking too long."", ""So sorry for the inconvenience. I'll try my best to make it quick as possible."", ""Alright. just get on with it. What's the next question please?"", ""Okay. May I have the name of your city please?"", ""The name of my city is San Carlos, California."", ""Okay. your city is San Carlos while your state is California. Is that right?"", ""Yes, that's right."", ""Just a moment please."", ""mhm."", ""o-okay. Can I have your Zip code and Social security number please?"", ""My zip code is nine two two one two."", ""Nine two two one two. Is that correct?"", ""Oh! my zip actually ends with three. Nine two two one three not nine two two one two."", ""Nine two two one three. Is that right?"", ""Yes, that correct. Thank you."", ""Perfect. Now that your account has been successfully created, let's continue with enrolling you in the plan of your choice."", ""Alright."", ""So we have different types of insurance plans. Do you need me to brief you on them?"", ""Not really, I have a plan in mind."", ""O-okay, So what plan do you have in mind?"", ""I will like to enroll in the condo plan but I don't know how much it'll cost me. I actually tried to check on the website but I couldn't."", ""Well, I can help with that."", ""Okay. Please go on."", ""We have two types of condo plans."", ""okay."", ""The first is the basic plan which costs five hundred dollars per year and the condo preferred plan which costs six hundred dollars per year."", ""Okay. Well, I think I would prefer the condo preferred plan."", ""Perfect. That plan costs six hundred dollars per year??"", ""Yes, I know."", ""Please hold on while I enroll you in the condo preferred plan."", ""Alright."", ""I'll enroll you right away. Do you confirm enrollment?"", ""Yes, I do."", ""Okay, done. Now I will like you to take note of the day of your enrollment in the condo preferred plan."", ""okay."", ""So, today is July twenty ninth, two thousand and twenty one. Please make sure you take note of this. Do you confirm?"", ""Yep. July twenty ninth, two thousand and twenty one. Got it."", ""Okay. Now you'll have to pay a sum of six hundred dollars. The procedure of payment is on the website."", ""Please can't you just do it here. It has taken forever to enroll and you want me to still visit your website to pay for enrollment?"", ""Kindly bear with us. We have your best interest at heart. We want to protect your personal information as much as we can."", ""Oh! that's actually true. Just tell me how do go about it."", ""Of course. It's actually very easy."", ""Mhm, please go on."", ""All you need do is visit our website, login using your first name as your username and last name as your password."", ""please hold on. I think I need to write it down."", ""Take your time."", ""O-ok. You said I should login using my first name as username and last name as my password right?"", ""Yes, that correct. Then from there you can create a new password if you like."", ""Okay. Got that. What do I do next?"", ""Then you can make payment by clicking on the make payment icon."", ""Okay. I'll click on the make payment icon. Got it."", ""Then you have two options. You either make payment directly from your bank or through your credit card."", ""Okay. alright. Is that all?"", ""Yes, that's all. Is there anything I can help you with?"", ""Definitely not. I think that's all.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
472,"{""dialogue_id"": ""472"", ""turns"": {""turn_id"": [""insurance_472_000"", ""insurance_472_001"", ""insurance_472_002"", ""insurance_472_003"", ""insurance_472_004"", ""insurance_472_005"", ""insurance_472_006"", ""insurance_472_007"", ""insurance_472_008"", ""insurance_472_009"", ""insurance_472_010"", ""insurance_472_011"", ""insurance_472_012"", ""insurance_472_013"", ""insurance_472_014"", ""insurance_472_015"", ""insurance_472_016"", ""insurance_472_017"", ""insurance_472_018"", ""insurance_472_019"", ""insurance_472_020"", ""insurance_472_021"", ""insurance_472_022"", ""insurance_472_023"", ""insurance_472_024"", ""insurance_472_025"", ""insurance_472_026"", ""insurance_472_027"", ""insurance_472_028"", ""insurance_472_029"", ""insurance_472_030"", ""insurance_472_031"", ""insurance_472_032"", ""insurance_472_033"", ""insurance_472_034"", ""insurance_472_035"", ""insurance_472_036"", ""insurance_472_037"", ""insurance_472_038"", ""insurance_472_039"", ""insurance_472_040"", ""insurance_472_041"", ""insurance_472_042"", ""insurance_472_043"", ""insurance_472_044"", ""insurance_472_045"", ""insurance_472_046"", ""insurance_472_047"", ""insurance_472_048"", ""insurance_472_049"", ""insurance_472_050"", ""insurance_472_051"", ""insurance_472_052"", ""insurance_472_053"", ""insurance_472_054"", ""insurance_472_055"", ""insurance_472_056"", ""insurance_472_057"", ""insurance_472_058"", ""insurance_472_059"", ""insurance_472_060"", ""insurance_472_061"", ""insurance_472_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance Customer Care Service. How may I be of help to you?"", ""Good morning, I would love to change my address."", ""Can you provide details of your first name and last name?"", ""My first name is Isabella."", ""What's your Last name?"", ""Williams."", ""What is your phone number?"", ""Two Zero One."", ""Two Zero One."", ""Five Four Three."", ""Five Four Three."", ""Seven Nine Seven Zero."", ""Seven Nine Seven Zero."", ""Two Zero One Five Four Three Seven Nine Seven Zero."", ""Confirmed."", ""what other information do you need?"", ""Your date of birth."", ""January Sixteen Nineteen Eighty Nine."", ""January Sixteen Nineteen Eighty Nine right?"", ""Yes. I don't have all day can you please be fast about this?"", ""We're sorry ma. Just a few more details and we're done."", ""whew! A few more details? I don't have all day."", ""Please call out your Social Security Number."", ""five four Five."", ""five Four Five."", ""Four Four Five."", ""Four Four Five."", ""Nine Five One."", ""Noted. What's the answer to your security question?"", ""Elena."", ""When do you intend changing address?"", ""I just moved to a new environment."", ""That's nice. Hope you're enjoying your new environment?"", ""yep! It's a lovely place."", ""Can you provide details of your old address?"", ""Two Two Six Two Kerry Way, Whittier, California."", ""Just a minute please."", ""Alright. Should I repeat myself?"", ""No, thanks."", ""Is there a way I can update my information on the website?"", ""What information is that?"", ""I don't want to waste so much time calling the customer care centre, #em, I want to do some other things on my account profile."", ""Oh! You mean the self service option on the mobile app? I can help you with that."", ""Oh! Okay."", ""What's your new address?"", ""Three Five Nine Nine Diane Street."", ""Please go on."", ""Oxnard, California."", ""I have sucessfully updated your address information."", ""Please help out with what I asked about earlier."", ""To use the self service care, You will need to log in on your browser with your log in details."", ""Just a minute please. I need to write the procedures down."", ""Oh! It's fine."", ""Okay, I've logged in. What next?"", ""On the top right hand corner, You'll see different options to choose from."", ""I've seen a lot of options to explore. This will help me save time."", ""Is there any other thing you would love me to help you out with?"", ""No, that would be all for now."", ""Thanks for calling. Do have a lovely day."", ""Thanks for wasting my time. You need to work on your time management."", ""We're so sorry about that ma'am. We'll work on serving you better."", ""Okay. Bye!"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
473,"{""dialogue_id"": ""473"", ""turns"": {""turn_id"": [""insurance_473_000"", ""insurance_473_001"", ""insurance_473_002"", ""insurance_473_003"", ""insurance_473_004"", ""insurance_473_005"", ""insurance_473_006"", ""insurance_473_007"", ""insurance_473_008"", ""insurance_473_009"", ""insurance_473_010"", ""insurance_473_011"", ""insurance_473_012"", ""insurance_473_013"", ""insurance_473_014"", ""insurance_473_015"", ""insurance_473_016"", ""insurance_473_017"", ""insurance_473_018"", ""insurance_473_019"", ""insurance_473_020"", ""insurance_473_021"", ""insurance_473_022"", ""insurance_473_023"", ""insurance_473_024"", ""insurance_473_025"", ""insurance_473_026"", ""insurance_473_027"", ""insurance_473_028"", ""insurance_473_029"", ""insurance_473_030"", ""insurance_473_031"", ""insurance_473_032"", ""insurance_473_033"", ""insurance_473_034"", ""insurance_473_035"", ""insurance_473_036"", ""insurance_473_037"", ""insurance_473_038"", ""insurance_473_039"", ""insurance_473_040"", ""insurance_473_041"", ""insurance_473_042"", ""insurance_473_043"", ""insurance_473_044"", ""insurance_473_045"", ""insurance_473_046"", ""insurance_473_047"", ""insurance_473_048"", ""insurance_473_049"", ""insurance_473_050"", ""insurance_473_051"", ""insurance_473_052"", ""insurance_473_053"", ""insurance_473_054"", ""insurance_473_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, how're you doing?"", ""I'm fine. How may I help you?"", ""I will like to get the policy number of the planed I enrolled in. I tried doing that on your website but I couldn't."", ""Okay, may I know your first name and your last name?"", ""Yes, my first name is Paul and the last Cobb."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's seven seven seven one."", ""Seven seven seven one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, seven seven seven one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said seven seven seven one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is Feburary tenth, nineteen fourty one."", ""Feburary tenth, nineteen fourty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""Okay."", ""Alright. May I know the plan you enrolled in?"", ""I enroll in life insurance plan."", ""Okay."", ""Yes."", ""Kindly wait while I generate the policy number for you sir."", ""Please do."", ""Alright I'll start calling the policy number now."", ""Alright."", ""One five two four."", ""Okay."", ""Zero zero four four."", """", ""Nine five."", ""Yep."", ""Can you call it for confimation?"", ""One five two four."", ""Yes."", ""Zero zero four four."", ""Yes sir. Go on."", ""Nine five."", ""Okay good that's the policy number."", ""Thanks so much I really do appreciate."", ""May I know if there is anything I will do for you again?"", ""No, that will be all for now."", ""Thanks for your call. Do have a great day!"", ""Thanks and you too. Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
474,"{""dialogue_id"": ""474"", ""turns"": {""turn_id"": [""insurance_474_000"", ""insurance_474_001"", ""insurance_474_002"", ""insurance_474_003"", ""insurance_474_004"", ""insurance_474_005"", ""insurance_474_006"", ""insurance_474_007"", ""insurance_474_008"", ""insurance_474_009"", ""insurance_474_010"", ""insurance_474_011"", ""insurance_474_012"", ""insurance_474_013"", ""insurance_474_014"", ""insurance_474_015"", ""insurance_474_016"", ""insurance_474_017"", ""insurance_474_018"", ""insurance_474_019"", ""insurance_474_020"", ""insurance_474_021"", ""insurance_474_022"", ""insurance_474_023"", ""insurance_474_024"", ""insurance_474_025"", ""insurance_474_026"", ""insurance_474_027"", ""insurance_474_028"", ""insurance_474_029"", ""insurance_474_030"", ""insurance_474_031"", ""insurance_474_032"", ""insurance_474_033"", ""insurance_474_034"", ""insurance_474_035"", ""insurance_474_036"", ""insurance_474_037"", ""insurance_474_038"", ""insurance_474_039"", ""insurance_474_040"", ""insurance_474_041"", ""insurance_474_042"", ""insurance_474_043"", ""insurance_474_044"", ""insurance_474_045"", ""insurance_474_046"", ""insurance_474_047"", ""insurance_474_048"", ""insurance_474_049"", ""insurance_474_050"", ""insurance_474_051"", ""insurance_474_052"", ""insurance_474_053"", ""insurance_474_054"", ""insurance_474_055"", ""insurance_474_056"", ""insurance_474_057"", ""insurance_474_058"", ""insurance_474_059"", ""insurance_474_060"", ""insurance_474_061"", ""insurance_474_062"", ""insurance_474_063"", ""insurance_474_064"", ""insurance_474_065"", ""insurance_474_066"", ""insurance_474_067"", ""insurance_474_068"", ""insurance_474_069"", ""insurance_474_070"", ""insurance_474_071"", ""insurance_474_072"", ""insurance_474_073"", ""insurance_474_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How can I help you?"", ""Hi, I would like to create an account."", ""That's great.To create an account, I need some information about you."", ""Okay, sure."", ""May I have your first name and last name Sir?"", ""My name is Timothy Jackson."", ""Thank you sir."", ""Yeah."", ""Can I have your phone number?"", ""Okay, four zero one."", ""four zero one."", ""four six zero."", ""four six zero."", ""eighty nine two nine."", ""eighty nine two nine."", ""Yep that's it."", ""Okay, four zero one four six zero eighty nine two nine, is that correct?"", ""Yes, that's right."", ""Next we need your mother's maiden name."", ""her maiden name is Brewton."", ""Alright."", ""Yep."", ""What's your best friend's name?"", ""His name is Donald Collins."", ""Donald Collins?"", ""Yes, that's correct."", ""What's your birthdate?"", ""My date of birth is October ninth, nineteen fifty six."", ""October ninth, nineteen fifty six. Gotcha, just a moment please."", ""Okay."", ""What's your street address?"", ""four eight nine Simpson street."", ""Alright."", ""That's right."", ""What state are you from?"", ""That's Martinsville."", ""Oh okay, just a second."", ""Alright."", ""What's your city."", ""Illinois."", ""Thank you sir."", ""Sure."", ""Now may I have your zip code."", ""zip code?"", ""Yes."", ""one nine five two six."", ""Did you say that's one nine five two two six or one nine five two six?"", ""It's one nine five two six."", ""Okay sir, next we need your social security number."", ""I think I can't fully remember but just a second please."", ""Sure, take your time."", ""Oh I got it now."", ""Okay, can you read the numbers to me?"", ""four zero nine."", ""four zero nine."", ""fifty two."", ""fifty two."", ""two zero two zero."", ""two zero two zero."", ""Yeah, that's right."", ""Thank you for the info, sir."", ""Yeah."", ""Please hang on sir. I will proceed to create your account."", ""Yeah, sure."", ""Okay done. Congratulations, your account is successfully created."", ""Thank you."", ""Is there anything else I can help you with?"", ""Thanks! I think that's it?"", ""Alright sir."", ""Thanks for your help."", ""You are welcome."", ""Thank you sir, have you good day."", ""Thanks, and you too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
475,"{""dialogue_id"": ""475"", ""turns"": {""turn_id"": [""insurance_475_000"", ""insurance_475_001"", ""insurance_475_002"", ""insurance_475_003"", ""insurance_475_004"", ""insurance_475_005"", ""insurance_475_006"", ""insurance_475_007"", ""insurance_475_008"", ""insurance_475_009"", ""insurance_475_010"", ""insurance_475_011"", ""insurance_475_012"", ""insurance_475_013"", ""insurance_475_014"", ""insurance_475_015"", ""insurance_475_016"", ""insurance_475_017"", ""insurance_475_018"", ""insurance_475_019"", ""insurance_475_020"", ""insurance_475_021"", ""insurance_475_022"", ""insurance_475_023"", ""insurance_475_024"", ""insurance_475_025"", ""insurance_475_026"", ""insurance_475_027"", ""insurance_475_028"", ""insurance_475_029"", ""insurance_475_030"", ""insurance_475_031"", ""insurance_475_032"", ""insurance_475_033"", ""insurance_475_034"", ""insurance_475_035"", ""insurance_475_036"", ""insurance_475_037"", ""insurance_475_038"", ""insurance_475_039"", ""insurance_475_040"", ""insurance_475_041"", ""insurance_475_042"", ""insurance_475_043"", ""insurance_475_044"", ""insurance_475_045"", ""insurance_475_046"", ""insurance_475_047"", ""insurance_475_048"", ""insurance_475_049"", ""insurance_475_050"", ""insurance_475_051"", ""insurance_475_052"", ""insurance_475_053"", ""insurance_475_054"", ""insurance_475_055"", ""insurance_475_056"", ""insurance_475_057"", ""insurance_475_058"", ""insurance_475_059"", ""insurance_475_060"", ""insurance_475_061"", ""insurance_475_062"", ""insurance_475_063"", ""insurance_475_064"", ""insurance_475_065"", ""insurance_475_066"", ""insurance_475_067"", ""insurance_475_068"", ""insurance_475_069"", ""insurance_475_070"", ""insurance_475_071"", ""insurance_475_072"", ""insurance_475_073"", ""insurance_475_074"", ""insurance_475_075"", ""insurance_475_076"", ""insurance_475_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Thanks for calling Rivertown Insurance. How may I help you?"", ""I would love to cancel one of my insurance plans with your company."", ""I'll need some of your details for identification ma'am."", ""Which of my details do you need?"", ""What's your first and last name ma'am?"", ""Veronica Lowther."", ""What's your mobile phone number ma'am?"", ""Two Five Six."", ""Two Five Six."", ""Six One Zero."", ""Six One Zero."", ""Four Nine Zero Five."", ""Two Five Six Six One Zero Four Nine Zero Five. Is that right ma'am?"", ""huh. That's right."", ""Can I have the details of your birth date ma'am?"", ""I was born on April Two, Nineteen Seventy."", ""Can I have your social security number details ma'am?"", ""Four Two Three."", ""Four Two Three."", ""Zero Three Zero."", ""Zero Three Zero."", ""Two Zero Two."", ""Two Zero Two."", ""Kindly reconfirm the social security number again."", ""Four Two Three Zero Three Zero Two Zero Two. Is that right ma'am?"", ""Yes. That's correct."", ""Your Security Answer ma'am?"", ""I can't remember my security answer."", ""What's the name of your first pet?"", ""Billie."", ""That's incorrect ma'am."", ""it's Jason."", ""That's also incorrect ma'am."", ""I can't seem to remember. What do I do?"", ""I'll help you reset your security question ma'am."", ""Oh! That's so kind of you."", ""I'd ask you a few questions. Kindly pick the question you can easily remember or write out the question in a notebook."", ""kindly hold on, let me go get a pen and book."", ""Alright ma'am."", ""What are the questions?"", ""What's your mother's maiden name, the name of your high school, the name of your childhood best friend?"", ""My Mother's maiden name is Hobdy."", ""That's your new security question and answer ma'am."", ""Is there a way I can solve this without calling the helpline?"", ""Yes ma'am. We have a one stop app for all your needs ma'am."", ""How does it work?"", ""I'll help you with that as soon as we are done solving this issue. Can I have your policy number ma'am?"", ""Three One Seven."", ""Three One Seven."", ""Four Six Six Two Zero."", ""Three One Seven Four Six Six Two Zero right ma'am?"", ""Yes, That's right."", ""Which of your insurance plans do you want to cancel ma'am?"", ""I want to cancel my automobile insurance plan."", ""What plan type were you on ma'am?"", ""The complete automobile plan."", ""if I may ask, why do you want to cancel your automobile insurance plan?"", ""I recently ran out of job and I have a lot of bills to offset."", ""Oh! I'm so sorry ma'am."", ""That's not all. My husband lost his job as well and he's earning a meagre salary."", ""That must have been a lot for you to handle. I'm so sorry ma'am. How are you holding up ma'am?"", ""I've been doing some menial jobs and I work three shifts, I had to sell my car to offset some of the bills."", ""Once again I'm sorry ma'am."", ""So how do I go about cancelling my insurance plan?"", ""We'll remove that plan on your list of insurance and also remove it from your bills ma'am."", ""Thanks so much. You said I can do anything on the mobile app right?"", ""Yes you can ma."", ""How will I go about it?"", ""You need to dowload the app on IOS store and sign up for it ma'am."", ""What's the name of the app?"", ""It's called Rivertown app."", ""yep! I just saw on my IOS store. I'll download it later."", ""Is there any other thing you would love me to help you with?"", ""That would be all for now. Thanks for your time."", ""Thank you for choosing Rivertown Insurance ma'am."", ""Thanks for your understanding and help."", ""Do have a lovely day ma'am. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
476,"{""dialogue_id"": ""476"", ""turns"": {""turn_id"": [""insurance_476_000"", ""insurance_476_001"", ""insurance_476_002"", ""insurance_476_003"", ""insurance_476_004"", ""insurance_476_005"", ""insurance_476_006"", ""insurance_476_007"", ""insurance_476_008"", ""insurance_476_009"", ""insurance_476_010"", ""insurance_476_011"", ""insurance_476_012"", ""insurance_476_013"", ""insurance_476_014"", ""insurance_476_015"", ""insurance_476_016"", ""insurance_476_017"", ""insurance_476_018"", ""insurance_476_019"", ""insurance_476_020"", ""insurance_476_021"", ""insurance_476_022"", ""insurance_476_023"", ""insurance_476_024"", ""insurance_476_025"", ""insurance_476_026"", ""insurance_476_027"", ""insurance_476_028"", ""insurance_476_029"", ""insurance_476_030"", ""insurance_476_031"", ""insurance_476_032"", ""insurance_476_033"", ""insurance_476_034"", ""insurance_476_035"", ""insurance_476_036"", ""insurance_476_037"", ""insurance_476_038"", ""insurance_476_039"", ""insurance_476_040"", ""insurance_476_041"", ""insurance_476_042"", ""insurance_476_043"", ""insurance_476_044"", ""insurance_476_045"", ""insurance_476_046"", ""insurance_476_047"", ""insurance_476_048"", ""insurance_476_049"", ""insurance_476_050"", ""insurance_476_051"", ""insurance_476_052"", ""insurance_476_053"", ""insurance_476_054"", ""insurance_476_055"", ""insurance_476_056"", ""insurance_476_057"", ""insurance_476_058"", ""insurance_476_059"", ""insurance_476_060"", ""insurance_476_061"", ""insurance_476_062"", ""insurance_476_063"", ""insurance_476_064"", ""insurance_476_065"", ""insurance_476_066"", ""insurance_476_067"", ""insurance_476_068"", ""insurance_476_069"", ""insurance_476_070"", ""insurance_476_071"", ""insurance_476_072"", ""insurance_476_073"", ""insurance_476_074"", ""insurance_476_075"", ""insurance_476_076""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, Thanks for calling Rivertown Insurance. How may I help you?"", ""Good morning. How are you?"", ""I'm fine sir. How may I help you sir?"", ""I want to do few stuffs on the mobile app but I can't seem to navigate my way through it."", ""I can help you with it sir. However, what particular help do you need sir?"", ""That's so lovely of you."", ""You can count on us to solve all of your insurance related problems sir."", ""[Laughter]. You sound so confident. Well, I need to update my payment preference."", ""I'll need some of your details for identification sir."", ""What details to be precise?"", ""What's your first and last name sir?"", ""Matt James. My email address is Jamesmatt at gmail dot com."", ""What's your phone number sir?"", ""Seven Two Zero Four."", ""Seven Two Zero Four."", ""Zero Zero Two Nine."", ""Zero Zero Two Nine."", ""Four Eight."", ""Seven Two Zero Four Zero Zero Two Nine Four Eight right?"", ""Yes that's my mobile phone number."", ""Captured. Next is your date of birth sir."", ""I was born on the Seventh day in the month of January Nineteen Sixty Five."", ""January Seventh Nineteen Sixty Five right sir?"", ""Exactly."", ""What's your social security number sir?"", ""Is that the number written at the top right hand corner of the mobile app?"", ""No sir. Can you see the nine digits number at the top bottom of the app."", ""Just a minute please. My eyes are blurry. I need to get my glasses."", ""Alright sir."", ""You said it's written at the top bottom of the app?"", ""Yes sir. It's a nine digit number. Can you see it sir?"", ""uh-huh. I can see it."", ""Can you read it out sir?"", ""Five Two Two Five."", ""Five Two Two Five."", ""Nine Four Six."", ""Nine Four Six."", ""Six Three."", ""What's your policy number sir?"", ""I can't seem to remember my policy number. Is it also on the app?"", ""Yes it is sir. You can find it on your personal information icon on the app."", ""Gotcha! The eight digit long number there right?"", ""Yes sir. Could you please call the numbers out for me?"", ""Sure. Two One One Four."", ""Two One One Four."", ""Three Five Five Three."", ""Two One One Four Three Five Five Three. Is that right sir?"", ""Of course it is."", ""Could you please tell me the answer to your security question?"", ""Morse. That's my mama's maiden name."", ""She has such a nice name."", ""Thank you."", ""From our records, I can see that you were paying directly to us from your bank account sir."", ""Yes that's right. I don't want to default in payment hence the need to update my payment preference."", ""The payment option left now is by deducting it directly from your credit card sir."", ""I'm fine with it."", ""Could you please provide your credit card number sir?"", ""I need to go get my credit card. Give me a minute please."", ""#em. It's fine sir."", ""Yup! Four Five Three Two."", ""Four Five Three Two."", ""One Eight Two Seven."", ""One Eight Two Seven."", ""Four Six Five Three."", ""Four Six Five Three."", ""Seven Eight Four Nine."", ""Seven Eight Four Nine.."", ""Have you confirmed it?"", ""Yes sir. Could you please provide details of the expiration date sir?"", ""Zero One Twenty Twenty Four."", ""Gotcha! Next is your credit card CVV sir."", ""Six Zero Zero."", ""Your credit card has been succesfully added sir. Do you need help with any other thing sir?"", ""None for now."", ""Alright sir. Thanks for choosing Rivertown Insurance sir. Do have a lovely day sir."", ""Thanks for the help, Have a lovely day. Bye."", ""Bye sir.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
477,"{""dialogue_id"": ""477"", ""turns"": {""turn_id"": [""insurance_477_000"", ""insurance_477_001"", ""insurance_477_002"", ""insurance_477_003"", ""insurance_477_004"", ""insurance_477_005"", ""insurance_477_006"", ""insurance_477_007"", ""insurance_477_008"", ""insurance_477_009"", ""insurance_477_010"", ""insurance_477_011"", ""insurance_477_012"", ""insurance_477_013"", ""insurance_477_014"", ""insurance_477_015"", ""insurance_477_016"", ""insurance_477_017"", ""insurance_477_018"", ""insurance_477_019"", ""insurance_477_020"", ""insurance_477_021"", ""insurance_477_022"", ""insurance_477_023"", ""insurance_477_024"", ""insurance_477_025"", ""insurance_477_026"", ""insurance_477_027"", ""insurance_477_028"", ""insurance_477_029"", ""insurance_477_030"", ""insurance_477_031"", ""insurance_477_032"", ""insurance_477_033"", ""insurance_477_034"", ""insurance_477_035"", ""insurance_477_036"", ""insurance_477_037"", ""insurance_477_038"", ""insurance_477_039"", ""insurance_477_040"", ""insurance_477_041"", ""insurance_477_042"", ""insurance_477_043"", ""insurance_477_044"", ""insurance_477_045"", ""insurance_477_046"", ""insurance_477_047"", ""insurance_477_048"", ""insurance_477_049"", ""insurance_477_050"", ""insurance_477_051"", ""insurance_477_052"", ""insurance_477_053"", ""insurance_477_054"", ""insurance_477_055"", ""insurance_477_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I need to reset the password to my account. I tried changing it on your website but I couldn't."", ""Okay. I can do that for you. May I have your name please?"", ""My name is Samuel Smart."", ""Okay, Samuel is your first name and Smart is your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's four four six one."", ""four four six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is October sixth, nineteen eighty one."", ""October sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""May I have your phone number?"", ""One two three four."", ""One two three four."", ""Nine eight eight six seven."", ""Nine eight eight six seven."", ""Yes."", ""You said one two three four nine eight eight six seven."", ""Yes exactly."", ""Okay. Please can you kindly provide me the security number sir?"", ""That should be zero zero five zero."", ""Zero zero five zero."", ""Yes."", ""Alright."", ""Yep."", ""Kindly tell me your security question."", ""That is my childhood nickkname, which is Smart."", ""S. m. a. r. t. right?"", ""Exactly."", ""I just sent a link to your email with which you can change your password."", ""Thanks."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting Rivertown Insurance."", ""Thanks for your help."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
478,"{""dialogue_id"": ""478"", ""turns"": {""turn_id"": [""insurance_478_000"", ""insurance_478_001"", ""insurance_478_002"", ""insurance_478_003"", ""insurance_478_004"", ""insurance_478_005"", ""insurance_478_006"", ""insurance_478_007"", ""insurance_478_008"", ""insurance_478_009"", ""insurance_478_010"", ""insurance_478_011"", ""insurance_478_012"", ""insurance_478_013"", ""insurance_478_014"", ""insurance_478_015"", ""insurance_478_016"", ""insurance_478_017"", ""insurance_478_018"", ""insurance_478_019"", ""insurance_478_020"", ""insurance_478_021"", ""insurance_478_022"", ""insurance_478_023"", ""insurance_478_024"", ""insurance_478_025"", ""insurance_478_026"", ""insurance_478_027"", ""insurance_478_028"", ""insurance_478_029"", ""insurance_478_030"", ""insurance_478_031"", ""insurance_478_032"", ""insurance_478_033"", ""insurance_478_034"", ""insurance_478_035"", ""insurance_478_036"", ""insurance_478_037"", ""insurance_478_038"", ""insurance_478_039"", ""insurance_478_040"", ""insurance_478_041"", ""insurance_478_042"", ""insurance_478_043"", ""insurance_478_044"", ""insurance_478_045"", ""insurance_478_046"", ""insurance_478_047"", ""insurance_478_048"", ""insurance_478_049"", ""insurance_478_050"", ""insurance_478_051"", ""insurance_478_052"", ""insurance_478_053"", ""insurance_478_054"", ""insurance_478_055"", ""insurance_478_056"", ""insurance_478_057"", ""insurance_478_058"", ""insurance_478_059"", ""insurance_478_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to file health claim in my account. I tried to file health claim it on your website but couldn't. I guess I have to make a phone call to file health claim."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Nelson Paul."", ""Okay, Nelson as your first name and Paul as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's nine nine six one."", ""Nine nine six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, nine nine six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said nine nine six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is July sixth, nineteen eighty one."", ""July sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know the group number?"", ""four four four three."", ""Okay."", ""Yea."", ""Insured person and his or her relationship to you."", ""One person and she's my spouse."", ""Additional insurance whether the person is co-insured or has dual coverage?"", ""Co-insured."", ""Okay. Why the customer visited the doctor, e.g., an injury from work, accident, yearly checkup?"", ""An injury from work."", ""Kindly provide the email address to receive the form link."", ""Okay, that is nelsonpaul at yahoo dot com."", ""Alright."", ""Yep."", ""Provide me the name of the doctor."", ""His name is Isreal Mount."", ""The total amount of bill from the hospital or service provider?"", ""well, It is one thousand eight hundred and eighty dollars."", ""Okay. The amount that the customer has already paid. The insurance company needs this to calculate the remaining amount."", ""Okay she has paid eight hundred dollars."", ""The email you said is valid and the link will be sent to it."", ""okay."", ""Can I proceed with confirmation of the health file claim?"", ""yeah."", ""Your file health claim has been successfully logded and it will be available to access."", ""Okay. Thanks."", ""May I know if there is anything I can do again for you?"", ""No that will be all for now."", ""Thanks for your call. Do have a great day!"", ""Thanks and you too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
479,"{""dialogue_id"": ""479"", ""turns"": {""turn_id"": [""insurance_479_000"", ""insurance_479_001"", ""insurance_479_002"", ""insurance_479_003"", ""insurance_479_004"", ""insurance_479_005"", ""insurance_479_006"", ""insurance_479_007"", ""insurance_479_008"", ""insurance_479_009"", ""insurance_479_010"", ""insurance_479_011"", ""insurance_479_012"", ""insurance_479_013"", ""insurance_479_014"", ""insurance_479_015"", ""insurance_479_016"", ""insurance_479_017"", ""insurance_479_018"", ""insurance_479_019"", ""insurance_479_020"", ""insurance_479_021"", ""insurance_479_022"", ""insurance_479_023"", ""insurance_479_024"", ""insurance_479_025"", ""insurance_479_026"", ""insurance_479_027"", ""insurance_479_028"", ""insurance_479_029"", ""insurance_479_030"", ""insurance_479_031"", ""insurance_479_032"", ""insurance_479_033"", ""insurance_479_034"", ""insurance_479_035"", ""insurance_479_036"", ""insurance_479_037"", ""insurance_479_038"", ""insurance_479_039"", ""insurance_479_040"", ""insurance_479_041"", ""insurance_479_042"", ""insurance_479_043"", ""insurance_479_044"", ""insurance_479_045"", ""insurance_479_046"", ""insurance_479_047"", ""insurance_479_048"", ""insurance_479_049"", ""insurance_479_050"", ""insurance_479_051"", ""insurance_479_052"", ""insurance_479_053"", ""insurance_479_054"", ""insurance_479_055"", ""insurance_479_056"", ""insurance_479_057"", ""insurance_479_058"", ""insurance_479_059"", ""insurance_479_060"", ""insurance_479_061"", ""insurance_479_062"", ""insurance_479_063"", ""insurance_479_064"", ""insurance_479_065"", ""insurance_479_066"", ""insurance_479_067"", ""insurance_479_068"", ""insurance_479_069"", ""insurance_479_070"", ""insurance_479_071"", ""insurance_479_072"", ""insurance_479_073"", ""insurance_479_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, thank you for calling Rivertown Insurance, my name is..."", ""I don't need to know your name, just get me to a manager immediately."", ""I'll be happy to transfer you, ma'am, as soon as my manager is out of her meeting. Can I attempt to assist?"", ""No, I've been through this with that awful girl - was her name Ashley? Yea, Ashley. She hung up on me. She said she was \""transferring me\"" and I have worked phone banks before and ..."", ""Yes, ma'am, that can be very frustrating, when you feel like someone is purposefully putting your concerns aside."", ""When I feel like? How do you explain how rude she was? She hung the phone up on me!"", ""Well, I can't speak for her, but I have some notes from - Ashley? Oh, Sarah."", ""Yes, Sarah, that rude little piece of work."", ""I don't know her that well. Maybe she is. I'll keep my eye on her."", ""You better, working in an office of women. Apologize to Ashley for me."", ""It's like it never happened, I can assure you."", ""Oh, good. Now about my complaint..."", ""Yes, it says that you paid too much out of pocket with this last accident? You believed that..."", ""Right, my deductible is only $five zero zero, and I paid almost $two five zero zero over three months!"", ""There were other fees. Yes, your deductible on the damage done to your car - is it fixed yet?"", ""Yes, yes, like it's brand new except for a huge accideent that idiot caused when he ran the red light."", ""Well, good, glad you've got it back. But there were additional damages that you were held liable for."", ""Like what?"", ""You are being held liable for medical expenses, for property damage to his car, to the neighbor's mailbox - it was a pretty good accident you had."", ""It was his fault! Why am I paying - medical expenses? I didn't go to the hospital."", ""It appears he did, and there was quite a work up done."", ""He was lying on the ground faking pain in his shoulder. You should have seen him - rolling around the ground screaming in Spanish. I mean is he even here legally?"", ""That does not affect our responsbility to cover him in the case of accident caused by our members."", ""I told you already - he ran the red light! It was his fault."", ""Ma'am, as my customer, I believe what you are saying is the truth as best you know."", ""Yes, thank you."", ""You've got to take blame with the police. It's their judgment and their reports that we base our final decisions on."", ""I can just go back to the police station and tell them I didn't do it, and then you will refund me? Is that what you're saying."", ""No, ma'am, when you got in the accident, did they give you a ticket?"", ""I don't know. They handed me a bunch of stuff. It's probably still in my purse."", ""Why don't you look real quick and see if you have it."", ""One moment."", ""Take your time"", ""I don't know which is which. There's all sorts of little slips of paper. Here's the dry cleaners. Oh, damn. I was supposed.."", ""Ma'am, the point is, when you find it, there should be information on how to contest the judgment. If that the court overrules the judgment of the police at the scene, then..."", ""The courts? I have to go in front of judge?"", ""...if the court overrules the police on the scene, you can resubmit the ruling for reconsideration. At that time..."", ""This could take months!"", ""Yes, ma'am, once you are vindicated in court, we will be able to then consider refunding some of the deductibles and liabilities. Except there is one small problem, I'm afraid..."", ""All $two zero zero zero !"", ""He was uninsured."", ""So he won't be able to pay."", ""We would then go after him for the total amount for both cars, the medical care, and the property damage."", ""So?"", ""I'm just explaining the process. But, yes, it would take several months. Maybe upwards of a year depending on the complexity of forensic evidence."", ""A year? Mister, I am eight seven years old, I could be dead in a year!"", ""It looks like we have an additional fee for your legal coverage that comes as part of your premium insurance policy - our Diamond Members are covered very well."", ""Experience, insurance, and respect - my father said those were the only good things about getting old."", ""I wouldn't know, ma'am, I'm two four. I have none of them."", ""You'll get there. Tell me about the legal fee - and how much would the claim be if I didn't have insurance."", ""It's actually a \""good neighbor\"" benefit we add on to our Diamond Memberships. You - and, in this case because he is uninsured, the victim here - get legal insurance up to one zero hours of legal protection at two five percent above the average rate for the area you live in."", ""Both of us?"", ""Both of you. Uninsured drivers are usually behind financially. That's the good neighbor part."", ""What if I waive that? I have a lawyer on retainer."", ""Of course. If you waive the legal coverage, since it has already been expenses, his coverage increases to one five hours at +five zero percent of the regional average cost."", ""So I've already paid for it, and he benefits..."", ""If you choose to pursue legal action against him, yes."", ""Isn't that hurting you guys?"", ""Ma'am, we're here to make sure everyone is safe and protect people's financial investments as best as we can. If everyone's bankrupt, there are no more customers."", ""How are my rates affected at fault?"", ""Your monthly responsibility will go up by $two .three two ."", ""$two four a year? And $two five zero zero? "", ""Yes, ma'am, plus the legal fee."", ""Waive the legal fee. Give the man the coverage. If I come for him he'll need it."", ""Yes, ma'am."", ""Are there any more surprise fees coming? Any other surprises coming down?"", ""No, ma'am."", ""So, for $two four a year and $two five zero zero, and he pays nothing for an accident where you claim I was at fault but has no real effect on me except the inconvenience.."", ""Exactly."", ""Thank you for your time, I'll consider all this. I didn't catch your name."", ""If I told you my name was Sarah, would you write a thank you note?"", ""I wouldn't be able to address it to anyone else."", ""Sarah, and John."", ""Have a good day, \""Sarah and John.\"" Strange name. Very well, have a good week."", ""Yes, ma'am. Have a good one.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], []]}}"
480,"{""dialogue_id"": ""480"", ""turns"": {""turn_id"": [""insurance_480_000"", ""insurance_480_001"", ""insurance_480_002"", ""insurance_480_003"", ""insurance_480_004"", ""insurance_480_005"", ""insurance_480_006"", ""insurance_480_007"", ""insurance_480_008"", ""insurance_480_009"", ""insurance_480_010"", ""insurance_480_011"", ""insurance_480_012"", ""insurance_480_013"", ""insurance_480_014"", ""insurance_480_015"", ""insurance_480_016"", ""insurance_480_017"", ""insurance_480_018"", ""insurance_480_019"", ""insurance_480_020"", ""insurance_480_021"", ""insurance_480_022"", ""insurance_480_023"", ""insurance_480_024"", ""insurance_480_025"", ""insurance_480_026"", ""insurance_480_027"", ""insurance_480_028"", ""insurance_480_029"", ""insurance_480_030"", ""insurance_480_031"", ""insurance_480_032"", ""insurance_480_033"", ""insurance_480_034"", ""insurance_480_035"", ""insurance_480_036"", ""insurance_480_037"", ""insurance_480_038"", ""insurance_480_039"", ""insurance_480_040"", ""insurance_480_041"", ""insurance_480_042"", ""insurance_480_043"", ""insurance_480_044"", ""insurance_480_045"", ""insurance_480_046"", ""insurance_480_047"", ""insurance_480_048"", ""insurance_480_049"", ""insurance_480_050"", ""insurance_480_051"", ""insurance_480_052"", ""insurance_480_053"", ""insurance_480_054"", ""insurance_480_055"", ""insurance_480_056"", ""insurance_480_057"", ""insurance_480_058"", ""insurance_480_059"", ""insurance_480_060"", ""insurance_480_061"", ""insurance_480_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?"", ""Good morning. How are you?"", ""I'm fine sir and you?"", ""I'm cool."", ""How may I help you sir?"", ""My friend told me you have an insurance package for pets."", ""Yes we do sir."", ""I checked your website and discovered your rates are overly pricey."", ""Sure sir. Your findings are absolutely correct. We have the best rates in town."", ""True that."", ""Many thanks to your friend who told you about Rivertown insurance company."", ""How does it work?"", ""We have two plan types for pet insurance sir."", ""I have three dogs but one is currently down with rabies and I don't want to lose her."", ""Oh! I hope she's recuperating fast enough?"", ""Not really. Can you tell me more about the pet insurance plan?"", ""Sure sir. We have the petcare basic plan and the petcare preferred plan."", ""Okay. What are their differences and rates?"", ""Petcare Basic plan costs five hundred dollars per year while Petcare preferred plan costs one thousand dollars per year."", ""Good rates I must say. So how do each of them operate?"", ""The Petcare Basic plan covers twenty five per cent veteniary services while the petcare preferred plan offers fifty percent of veteniary costs and also cover accident and illnesses."", ""Whoa! That's amazing. So which one should I go for?"", ""I would advise you go for the Petcare preferred type sir. It covers a lot of expenses for your pets."", ""Alright. So how do I go about it?"", ""I'll need to take down some of your details sir. What's your first and last name sir?"", ""Samuel Tyler. My phone number is Two Three One Seven Eight Nine Seven Two Two Eight."", ""Can you call your phone number again sir?"", ""Two Three One Seven."", ""Two Three One Seven."", ""Eight Nine Seven."", ""Eight Nine Seven."", ""Two Two Eight."", ""What's your date of birth sir?"", ""January Two, Nineteen Eighty Nine."", ""What's your Social Security Number sir?"", ""Three One Six."", ""Three One Six."", ""Two Five."", ""Two Five."", ""Nine Zero Seven Six."", ""Kindly provide the answer to your security question sir."", ""Myles."", ""How many dogs do you want to insure sir?"", ""One for now."", ""What is the breed of your dog sir?"", ""It's a bull dog."", ""What is the weight of your dog sir?"", ""He weighs Seventy pounds."", ""I hope your dog recovers soon sir. What's his name?"", ""Lyon."", ""Will you love to insure your remaining dogs soon?"", ""I'm not so sure it's going to be soon but I'll definitely insure them."", ""Alright sir."", ""My dogs mean everything to me."", ""What's his age?"", ""He's twenty two months old."", ""Just a minute please."", ""Alright."", ""I've successfully registered your pet. Is there any other thing you would love me to help you with sir?"", ""That will be all for now. Thanks for helping out."", ""Thanks for choosing Rivertown Insurance sir. Do have a lovely day sir."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
481,"{""dialogue_id"": ""481"", ""turns"": {""turn_id"": [""insurance_481_000"", ""insurance_481_001"", ""insurance_481_002"", ""insurance_481_003"", ""insurance_481_004"", ""insurance_481_005"", ""insurance_481_006"", ""insurance_481_007"", ""insurance_481_008"", ""insurance_481_009"", ""insurance_481_010"", ""insurance_481_011"", ""insurance_481_012"", ""insurance_481_013"", ""insurance_481_014"", ""insurance_481_015"", ""insurance_481_016"", ""insurance_481_017"", ""insurance_481_018"", ""insurance_481_019"", ""insurance_481_020"", ""insurance_481_021"", ""insurance_481_022"", ""insurance_481_023"", ""insurance_481_024"", ""insurance_481_025"", ""insurance_481_026"", ""insurance_481_027"", ""insurance_481_028"", ""insurance_481_029"", ""insurance_481_030"", ""insurance_481_031"", ""insurance_481_032"", ""insurance_481_033"", ""insurance_481_034"", ""insurance_481_035"", ""insurance_481_036"", ""insurance_481_037"", ""insurance_481_038"", ""insurance_481_039"", ""insurance_481_040"", ""insurance_481_041"", ""insurance_481_042"", ""insurance_481_043"", ""insurance_481_044"", ""insurance_481_045"", ""insurance_481_046"", ""insurance_481_047"", ""insurance_481_048"", ""insurance_481_049"", ""insurance_481_050"", ""insurance_481_051"", ""insurance_481_052"", ""insurance_481_053"", ""insurance_481_054"", ""insurance_481_055"", ""insurance_481_056"", ""insurance_481_057"", ""insurance_481_058"", ""insurance_481_059"", ""insurance_481_060"", ""insurance_481_061"", ""insurance_481_062"", ""insurance_481_063"", ""insurance_481_064"", ""insurance_481_065"", ""insurance_481_066"", ""insurance_481_067"", ""insurance_481_068"", ""insurance_481_069"", ""insurance_481_070"", ""insurance_481_071"", ""insurance_481_072"", ""insurance_481_073"", ""insurance_481_074"", ""insurance_481_075""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to enroll a plan on my account. I tried to enroll after creating an account it on your website but couldn't. I guess I have to make a phone call to enroll."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Kristine Streater."", ""Okay, Kristine as your first name and Streater as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth ma."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is Decenber sixth, nineteen eighty two."", ""December sixth, nineteen eighty two right?"", ""Yep, that's right."", ""Okay, just a moment please."", ""mhm."", ""Alright. May I know your social security number?"", ""That is five zero five zero."", ""Okay, you said five zero five zero."", ""Yes."", ""Kindly provide me the answer to your security question."", ""That is my Mother's maiden name."", ""Exactly sir."", ""Her name is Ekstrom."", ""Okay, Ekstrom."", ""Yes."", ""Kindly tell me about the plan you want to enroll."", ""I would like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them."", ""Yes ma. We do."", ""Tell me more about it."", ""We have the Petcare Basic which costs five hundred dollar per year."", ""Okay."", ""The other one is Petcare Preferred which cost one thousand dollars per year."", ""Is that all?"", ""Yes ma."", ""Sure. Go on please with Petcare Basic."", ""Alright ma."", ""How can I make payment?"", ""You will provide me your credit card details ma."", ""Okay, I'm using visa card."", ""That's not a problem."", ""Four five three two."", ""Four five three two."", ""Six seven five nine."", ""Six seven five nine."", ""Zero five zero zero."", ""Zero five zero zero."", ""Seven five five three."", ""Seven five five three."", ""Yes."", ""What is the Expiration date?"", ""Four twenty twenty six."", ""Four twenty twenty six."", ""What us your Credit card cvv ma?"", ""That's zero four six."", ""Yes."", ""You've successfully enroll in plan with us ma."", ""Thank you."", ""Do have a great day!"", ""You too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
482,"{""dialogue_id"": ""482"", ""turns"": {""turn_id"": [""insurance_482_000"", ""insurance_482_001"", ""insurance_482_002"", ""insurance_482_003"", ""insurance_482_004"", ""insurance_482_005"", ""insurance_482_006"", ""insurance_482_007"", ""insurance_482_008"", ""insurance_482_009"", ""insurance_482_010"", ""insurance_482_011"", ""insurance_482_012"", ""insurance_482_013"", ""insurance_482_014"", ""insurance_482_015"", ""insurance_482_016"", ""insurance_482_017"", ""insurance_482_018"", ""insurance_482_019"", ""insurance_482_020"", ""insurance_482_021"", ""insurance_482_022"", ""insurance_482_023"", ""insurance_482_024"", ""insurance_482_025"", ""insurance_482_026"", ""insurance_482_027"", ""insurance_482_028"", ""insurance_482_029"", ""insurance_482_030"", ""insurance_482_031"", ""insurance_482_032"", ""insurance_482_033"", ""insurance_482_034"", ""insurance_482_035"", ""insurance_482_036"", ""insurance_482_037"", ""insurance_482_038"", ""insurance_482_039"", ""insurance_482_040"", ""insurance_482_041"", ""insurance_482_042"", ""insurance_482_043"", ""insurance_482_044"", ""insurance_482_045"", ""insurance_482_046"", ""insurance_482_047"", ""insurance_482_048"", ""insurance_482_049"", ""insurance_482_050"", ""insurance_482_051"", ""insurance_482_052"", ""insurance_482_053"", ""insurance_482_054"", ""insurance_482_055"", ""insurance_482_056"", ""insurance_482_057"", ""insurance_482_058"", ""insurance_482_059"", ""insurance_482_060"", ""insurance_482_061"", ""insurance_482_062"", ""insurance_482_063"", ""insurance_482_064"", ""insurance_482_065""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Welcome to Rivertown Customer Care Service. How may I be of help to you?"", ""Good morning, How are you?"", ""I'm fine as well. How may I help you?"", ""I've been trying to log in with my details on the mobile app but my password is not going through. What can I do?"", ""You will need to reset your password ma'am."", ""can you help with that?"", ""Yes I can ma'am. I'll need some of your details for identification ma'am."", ""What details to be precise?"", ""What's your first name ma'am?"", ""Anabel."", ""Is it spelt as A.N.A.B.E.L.L.E?"", ""No, It is spelt as A.N.A.B.E.L."", ""Can I have your last name ma'am?"", ""Lugo."", ""Anabelle Lugo right??"", ""Yes please."", ""What's your date of birth ma'am?"", ""July Twentieth, Nineteen Ninety Three."", ""Just a minute ma'am."", ""Alright."", ""What's your mobile number ma'am?"", ""Two Four Four."", ""Two Four Four."", ""Three Five Two."", ""Three Five Two."", ""Eight Two Two Nine."", ""Kindly reconfirm your phone number ma'am. Two Four Four Three Five Two Eight Two Two Nine. Is that correct ma'am?"", ""Yes that's right."", ""Can I have your Social Security Number ma'am?"", ""My Social Security Number? I'll need to get it from my notepad. Just a minute please."", ""Alright ma'am."", ""Two Zero Four."", ""Two Zero Four."", ""Zero Seven Eight."", ""Zero Seven Eight."", ""Two One One."", ""Two One One."", ""Two Zero Four Zero Seven Eight Two One One."", ""Confirmed ma'am."", ""Can I change my home address and also add a dependent?"", ""Yes ma'am. I can help you with it but let me sort this out first."", ""Uh-huh."", ""What's the answer to your Security Question ma'am?"", ""I can't remember my security question."", ""I can help you change your security question. We have a range of questions you can pick from ma'am."", ""whoa! Please kindly help me out with it."", ""Kindly pick the question you can easily remember ma'am."", ""I will write it in my notepad."", ""Your mother's maiden name, your childhood best friend name, Your first pet name, your high school name, your favourite teacher's name."", ""My mother's maiden name is Cole."", ""! My name is also Cole."", ""Whoa! That's so nice."", ""Your new security question is your mother's maiden name and your security answer is Cole."", ""#Um, It's well noted."", ""What's your email address ma'am?"", ""Annielugo one two five at hot mail dot com."", ""A password reset link will be sent to your mail ma'am. Please kindly click on the link to reset your password."", ""Thanks for the help."", ""Should I go ahead with the change of address ma'am?"", ""I've not finalised my movement plans. I'll do that later."", ""Is there any other thing you would love me to help you out with ma'am?"", ""That would be all for now."", ""Enjoy the rest of the day ma'am."", ""You too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress"", ""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
483,"{""dialogue_id"": ""483"", ""turns"": {""turn_id"": [""insurance_483_000"", ""insurance_483_001"", ""insurance_483_002"", ""insurance_483_003"", ""insurance_483_004"", ""insurance_483_005"", ""insurance_483_006"", ""insurance_483_007"", ""insurance_483_008"", ""insurance_483_009"", ""insurance_483_010"", ""insurance_483_011"", ""insurance_483_012"", ""insurance_483_013"", ""insurance_483_014"", ""insurance_483_015"", ""insurance_483_016"", ""insurance_483_017"", ""insurance_483_018"", ""insurance_483_019"", ""insurance_483_020"", ""insurance_483_021"", ""insurance_483_022"", ""insurance_483_023"", ""insurance_483_024"", ""insurance_483_025"", ""insurance_483_026"", ""insurance_483_027"", ""insurance_483_028"", ""insurance_483_029"", ""insurance_483_030"", ""insurance_483_031"", ""insurance_483_032"", ""insurance_483_033"", ""insurance_483_034"", ""insurance_483_035"", ""insurance_483_036"", ""insurance_483_037"", ""insurance_483_038"", ""insurance_483_039"", ""insurance_483_040"", ""insurance_483_041"", ""insurance_483_042"", ""insurance_483_043"", ""insurance_483_044"", ""insurance_483_045"", ""insurance_483_046"", ""insurance_483_047"", ""insurance_483_048"", ""insurance_483_049"", ""insurance_483_050"", ""insurance_483_051"", ""insurance_483_052"", ""insurance_483_053"", ""insurance_483_054"", ""insurance_483_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, how's your day going?"", ""Fine, how's yours too and what can I do for you?"", ""Fine, I want to get auto quote."", ""Okay, can you provide me your name?"", ""my name is Isreal Henderson."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's four four zero one."", ""Four four zero one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, four four zero one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said four four zero one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is August third, nineteen ninety."", ""August third, nineteen ninety right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know the auto type?"", ""it's a toyota car."", ""Okay. Can you prescribe the auto model?"", ""ES Seven hundred."", ""Okay, what is the year of the automobile?"", ""Twenty twenty brand."", ""Alright. Please provide me the mileage of the automobile?"", ""I'll do that, let me confirm it."", ""Alright sir, take your time."", ""it's just about two months."", ""Okay which of the pet plan did you want to go for?"", ""Yes please, Petcare Auto is what I go for."", ""Alright. Hope the price as one thousand five hundred dollars?"", ""Yes I do."", ""Please you have choose either phone or email for the slot method."", ""Yes please I will go for email."", ""Okay. Wait a moment it's process."", ""okay."", ""Kindly provide me your email sir."", ""Thanks it is isrealhen at yahoo dot com."", ""Okay confirm. The link to get the auto quote is successfully sent to your mail sir."", ""Thanks."", ""may I know if there is anything more I can do for you?"", ""No that will be all for now."", ""Thanks for your call. Do have a great day!"", ""Alright thanks. Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
484,"{""dialogue_id"": ""484"", ""turns"": {""turn_id"": [""insurance_484_000"", ""insurance_484_001"", ""insurance_484_002"", ""insurance_484_003"", ""insurance_484_004"", ""insurance_484_005"", ""insurance_484_006"", ""insurance_484_007"", ""insurance_484_008"", ""insurance_484_009"", ""insurance_484_010"", ""insurance_484_011"", ""insurance_484_012"", ""insurance_484_013"", ""insurance_484_014"", ""insurance_484_015"", ""insurance_484_016"", ""insurance_484_017"", ""insurance_484_018"", ""insurance_484_019"", ""insurance_484_020"", ""insurance_484_021"", ""insurance_484_022"", ""insurance_484_023"", ""insurance_484_024"", ""insurance_484_025"", ""insurance_484_026"", ""insurance_484_027"", ""insurance_484_028"", ""insurance_484_029"", ""insurance_484_030"", ""insurance_484_031"", ""insurance_484_032"", ""insurance_484_033"", ""insurance_484_034"", ""insurance_484_035"", ""insurance_484_036"", ""insurance_484_037"", ""insurance_484_038"", ""insurance_484_039"", ""insurance_484_040"", ""insurance_484_041"", ""insurance_484_042"", ""insurance_484_043"", ""insurance_484_044"", ""insurance_484_045"", ""insurance_484_046"", ""insurance_484_047"", ""insurance_484_048"", ""insurance_484_049"", ""insurance_484_050"", ""insurance_484_051"", ""insurance_484_052"", ""insurance_484_053"", ""insurance_484_054"", ""insurance_484_055"", ""insurance_484_056"", ""insurance_484_057"", ""insurance_484_058"", ""insurance_484_059"", ""insurance_484_060"", ""insurance_484_061"", ""insurance_484_062"", ""insurance_484_063"", ""insurance_484_064"", ""insurance_484_065"", ""insurance_484_066"", ""insurance_484_067"", ""insurance_484_068"", ""insurance_484_069"", ""insurance_484_070"", ""insurance_484_071"", ""insurance_484_072"", ""insurance_484_073"", ""insurance_484_074"", ""insurance_484_075"", ""insurance_484_076"", ""insurance_484_077"", ""insurance_484_078"", ""insurance_484_079"", ""insurance_484_080"", ""insurance_484_081"", ""insurance_484_082"", ""insurance_484_083"", ""insurance_484_084"", ""insurance_484_085"", ""insurance_484_086"", ""insurance_484_087"", ""insurance_484_088"", ""insurance_484_089"", ""insurance_484_090"", ""insurance_484_091"", ""insurance_484_092"", ""insurance_484_093"", ""insurance_484_094"", ""insurance_484_095"", ""insurance_484_096"", ""insurance_484_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it."", ""Alright. I can help you with that. May I have your first name and your last name sir?"", ""My name is Joe Willock."", ""Okay sir. Joe as the first name and Willock as the last name. Is that correct sir?"", ""Yes, that's right."", ""Okay. I'll also need your birth date and your customer number."", ""#Uh, sorry? My birthday? My birthday isn't today."", ""(laughter), your date of birth not your birthday sir."", ""Oh! I thought you were asking me to celebrate my birthday."", ""(Laughter)."", ""Okay. My date of birth is September sixth, nineteen ninty four."", ""September sixth, nineteen ninty four. Is that correct?"", ""Yep, that's it."", ""May I have your customer number please?"", ""My customer number is just a moment please."", ""Take your time."", ""Okay. Got it. My customer number is two two one one."", ""two two one one."", ""three three four one."", ""three three four one."", ""Yes, that's right."", ""Alright. Please hold on."", ""Okay."", ""Okay. To be able to cancel your plan, I'll need to have your policy number."", ""Policy number? What's that?"", ""Your policy number is the string of numbers below your profile picture."", ""Oh! I think I wrote that somewhere. Just a moment please."", ""Sure. Take your time."", ""Okay. Got it. It's one one one two."", ""One one one two."", ""Three three four four."", ""Three three four four."", ""Yep, that's right."", ""one one one two three three four four. Is that correct?"", ""Oh! it's actually three three three four. The last four digits are three three three four."", ""Okay. One one one two three three three four. Is that right?"", ""Yes, that's right."", ""Hold on while I check the system please."", ""mhm."", ""Gotcha, to cancel your plan, I'll need to confirm the plan which you are currently enrolled in."", ""I'm currently on Homeowner plan."", ""Alright. May I ask which of the homeowner plans you are currently on?"", ""I thought these things should be on your system. Why are you asking me what plan I'm on when you can just check your system."", ""Sorry for the inconvenience sir. Actually I have them on the system but I just need confirmation."", ""that's homeowner preferred plan which is currently one thousand six hundred dollars per year."", ""Okay. That's right."", ""Yes, of course."", ""Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?"", ""Oh it's I actually still have plans to still enroll but on a lesser plan."", ""okay. May I know if the cost of the current plan have caused you any inconvenience?"", ""Jeez, can we just go ahead and cancel it? I don't really have time to start explaining that to you."", ""Kindly hold on while I try to confirm on the system."", ""Yeah sure."", ""I'll proceed with the cancellation of your plan. Do you confirm the cancellation?"", ""Yes, I confirm to cancel it."", ""Alright. Please hold on while I proceed with the cancellation."", ""Yeah sure."", ""Okay done. Your plan is now cancelled. May I ask if you plan to enroll in a lesser plan immediately?"", ""Actually, not really, not now."", ""Alright sir. May I ask if there is anything else I can help you with?"", ""I actually wanted to ask you if I could cancel the plan on the website myself instead of having to make a call in case of next time."", ""Of course sir. I can help you with that."", ""Okay. I'd love that."", ""Good. I'll explain that shortly."", ""Hold on while I get something I can write on."", ""Sure. Take your time."", ""Okay. I've got that. Please go on."", ""Alright sir. In order to cancel a plan, you'll need to click on the profile icon after logging into the website."", ""I'll click on profile after logging in?"", ""Yes, that's right."", ""Okay. What next?"", ""After clicking on your profile, you'll look for the Plan types icon."", ""I'll click on the Plan types icon. Alright, go on."", ""Then you just need to click on the plan you intend cancelling."", ""Okay. I think I got that."", ""Alright. Then you can just go ahead and click on cancel and that'll be all."", ""Oh! it's actually very easy."", ""Yes it is sir."", ""I really appreciate your efforts and the time you've taken to explain all these to me. Hope you don't mind if I asked for your name?"", ""No problem sir. My name is Jake Fowler."", ""Jake Fowler? Really! My wife's cousin bears exactly the same. I wonder if you both would look alike."", ""(laughter), well, I doubt that. but it's a pleasure sir."", ""Yes, it is."", ""Is there anything else I can help you with?"", ""Well, I don't know if your company offers any kind of renters insurance."", ""Yes, we do. Should I brief you on the types of renters insurance we offer?"", ""Yes please."", ""Okay. We have two types of renters insurance."", ""Okay."", ""The first one is Renters Basic which costs two hundred dollars per year and renters preferred which costs three hundred dollars per year."", ""It's actually nice. I've made enquires elsewhere and your company seems to offer it at a cheaper rate."", ""Yes sir. We always try to give the best at affordable rates to all our customers."", ""That's good. Thank you."", ""Thank you sir. Is there anything else you need sir?"", ""I think that'll be all for now."", ""Thanks for contacting us sir."", ""Thank you too, it's been a pleasure.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], []]}}"
485,"{""dialogue_id"": ""485"", ""turns"": {""turn_id"": [""insurance_485_000"", ""insurance_485_001"", ""insurance_485_002"", ""insurance_485_003"", ""insurance_485_004"", ""insurance_485_005"", ""insurance_485_006"", ""insurance_485_007"", ""insurance_485_008"", ""insurance_485_009"", ""insurance_485_010"", ""insurance_485_011"", ""insurance_485_012"", ""insurance_485_013"", ""insurance_485_014"", ""insurance_485_015"", ""insurance_485_016"", ""insurance_485_017"", ""insurance_485_018"", ""insurance_485_019"", ""insurance_485_020"", ""insurance_485_021"", ""insurance_485_022"", ""insurance_485_023"", ""insurance_485_024"", ""insurance_485_025"", ""insurance_485_026"", ""insurance_485_027"", ""insurance_485_028"", ""insurance_485_029"", ""insurance_485_030"", ""insurance_485_031"", ""insurance_485_032"", ""insurance_485_033"", ""insurance_485_034"", ""insurance_485_035"", ""insurance_485_036"", ""insurance_485_037"", ""insurance_485_038"", ""insurance_485_039"", ""insurance_485_040"", ""insurance_485_041"", ""insurance_485_042"", ""insurance_485_043"", ""insurance_485_044"", ""insurance_485_045"", ""insurance_485_046"", ""insurance_485_047"", ""insurance_485_048"", ""insurance_485_049"", ""insurance_485_050"", ""insurance_485_051"", ""insurance_485_052"", ""insurance_485_053"", ""insurance_485_054"", ""insurance_485_055"", ""insurance_485_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out."", ""Alright. I can do that for you. But I'll have to ask couple of questions if you don't mind."", ""Go ahead."", ""May I have your first name and last name please?"", ""My name is Peter Pierce."", ""Okay, Peter as your first name and Pierce as your last name?"", ""That's it."", ""l'll also need you customer number."", ""Where can I find that? I'm not really familiar with all these digits."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is six seven right?"", ""It's always eight digit long."", ""yes, it is."", ""Right. Call that number for me please."", ""Yeah. It's five one seven four."", ""five one seven four."", ""five eight seven zero."", ""five eight seven zero."", ""That's it."", ""Okay. Five one seven four five eight seven zero right?"", ""Yeah. That's correct."", ""May I have your date of birth please?"", ""It's twenty fourth of January, nineteen eighty five."", ""You said twenty fourth of January, nineteen eighty five right?"", ""Sure."", ""To check your payment status, I need to have your policy number. You can find this number on your account page in our website."", ""okay, give me a moment. Let me look for it."", ""Sure, please take your time."", ""Policy number, Is it the string of number below my profile picture?"", ""yes exactly. Could you read that number to me?"", ""Sure. It's four six zero."", ""Four six zero."", ""Nine four four."", ""Nine four four."", ""Eight five three."", ""Eight five three."", ""Yep thats it."", ""Okay. Four six zero Nine four four Eight five three right?"", ""Yes that's correct."", ""One last thing. When did you make the payment?"", ""that should be two days ago at around sixteen hundred hour."", ""Okay, just a moment please."", """", ""Thanks for being patient with us sir."", ""No problem."", ""I'm pleased to inform you that your payment is succesful."", ""Thanks. What a relieve."", ""We're very sorry for any inconveniences."", ""It'alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us sir."", ""You're welcome."", ""Do have a great day."", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
486,"{""dialogue_id"": ""486"", ""turns"": {""turn_id"": [""insurance_486_000"", ""insurance_486_001"", ""insurance_486_002"", ""insurance_486_003"", ""insurance_486_004"", ""insurance_486_005"", ""insurance_486_006"", ""insurance_486_007"", ""insurance_486_008"", ""insurance_486_009"", ""insurance_486_010"", ""insurance_486_011"", ""insurance_486_012"", ""insurance_486_013"", ""insurance_486_014"", ""insurance_486_015"", ""insurance_486_016"", ""insurance_486_017"", ""insurance_486_018"", ""insurance_486_019"", ""insurance_486_020"", ""insurance_486_021"", ""insurance_486_022"", ""insurance_486_023"", ""insurance_486_024"", ""insurance_486_025"", ""insurance_486_026"", ""insurance_486_027"", ""insurance_486_028"", ""insurance_486_029"", ""insurance_486_030"", ""insurance_486_031"", ""insurance_486_032"", ""insurance_486_033"", ""insurance_486_034"", ""insurance_486_035"", ""insurance_486_036"", ""insurance_486_037"", ""insurance_486_038"", ""insurance_486_039"", ""insurance_486_040"", ""insurance_486_041"", ""insurance_486_042"", ""insurance_486_043"", ""insurance_486_044"", ""insurance_486_045"", ""insurance_486_046"", ""insurance_486_047"", ""insurance_486_048"", ""insurance_486_049"", ""insurance_486_050"", ""insurance_486_051"", ""insurance_486_052"", ""insurance_486_053"", ""insurance_486_054"", ""insurance_486_055"", ""insurance_486_056"", ""insurance_486_057"", ""insurance_486_058"", ""insurance_486_059"", ""insurance_486_060"", ""insurance_486_061"", ""insurance_486_062"", ""insurance_486_063"", ""insurance_486_064"", ""insurance_486_065"", ""insurance_486_066"", ""insurance_486_067"", ""insurance_486_068"", ""insurance_486_069"", ""insurance_486_070"", ""insurance_486_071"", ""insurance_486_072"", ""insurance_486_073"", ""insurance_486_074"", ""insurance_486_075"", ""insurance_486_076"", ""insurance_486_077"", ""insurance_486_078"", ""insurance_486_079"", ""insurance_486_080"", ""insurance_486_081"", ""insurance_486_082"", ""insurance_486_083"", ""insurance_486_084"", ""insurance_486_085"", ""insurance_486_086"", ""insurance_486_087"", ""insurance_486_088"", ""insurance_486_089"", ""insurance_486_090"", ""insurance_486_091"", ""insurance_486_092"", ""insurance_486_093"", ""insurance_486_094"", ""insurance_486_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, how are you doing today?"", ""I'm fine. Thank you. And you?"", ""I'm good too."", ""So how may I help you sir?"", ""I wanted to ask if I could change my password on the website or if I have to make a call before changing it."", ""Well, I can help you with your password reset here but you can also do it yourself on the website."", ""Oh! Alright. I think definitely need to know how to do that."", ""Yes sir. I'll need your first name and last name to help with your password reset."", ""My name is Sean Jackson my email address is sean jackson plus B fourteen at gmail dot com."", ""Thank you sir, Sean Jackson....Just to confirm, is sean spelled with s.h.u.n?"", ""No, it is S.e.a.n."", ""S.E.A.N Okay. I'll also be needing your date of birth, phone number and your social security number."", ""Just because I want to reset my password, you are asking me for this much information. Why must everything be so complicated with customer care services? Please just make it quick because I don't have all day."", ""Please bear with us sir. We need this information to help you with your password reset. It'll be over before you know it."", ""It's okay. Let's just get on with it."", ""Thank you for your understanding sir. You can go on."", ""my date is birth is July third, nineteen seventy eight."", ""Okay. You said July third, nineteen seventy eight right?"", ""Yep, that's right."", ""Kindly go on sir."", ""what were the other information you requested for?"", ""Your phone number and your social security number sir."", ""Okay. My phone number is one five two four five."", ""one five two four five."", ""Five four five two one six."", ""Five four five two one six."", ""Yep, that's right."", ""Okay. one five two four five Five four five two one six, is that correct?"", ""Yep, that's right. Please what else do you need? I don't have all day."", ""Just a moment sir."", ""mhm."", ""Okay. Can I have your social security number sir?"", ""just a second please. I think I wrote it somewhere h-here."", ""Sure, please take your time."", ""Okay. My social security number is three three Two."", ""Three three Two."", ""Three five two."", ""Three five two."", ""Six one One."", ""Six one One."", ""Yep, that's it."", ""Okay, three three Two There five two six one one is that correct?"", ""sorry, my social security number actually ends with six seven three not Six one One."", ""okay, you said three three one Three five two six Seven three, is that correct?"", ""Yes, that's correct."", ""Okay, Just a moment please."", ""mhm."", ""Okay. Lastly I'll need you to give an answer to the security question in order to confirm the ownership of this account."", ""Jeez, just go on."", ""Okay. What's your mother's maiden name?"", ""My mother's maiden name is Alex."", ""that's correct."", ""Of course it's correct. Don't you need to verify my email? Isn't that what I really need for password reset? You're are just asking me random questions here and wasting my time."", ""I was just about to ask that sir. I'm so sorry for the inconvenience. Kindly provided your email address sir."", ""Jeez, I thought I told you my email address earlier and you still ask me to provide it? What's all these?"", ""I just need to confirm it sir. You said your email address is seanjacksen at gmail dot com. Is that correct?"", ""mhm. Yes, it is."", ""Just a moment please. I need to verify your email on the system because your reset link will be sent there."", ""sorry what reset link has been sent to my email? I haven't received any reset link."", ""(laughter), the reset link hasn't been sent. I said the reset link will be sent to your email."", ""Oh! Okay."", ""Email verification is successful."", ""Okay. So what's next?"", ""a reset link will be sent to seanjacksen at gmail dot com shortly."", ""Alright."", ""Kindly click on the link and reset your password."", ""Okay. Is that all?"", ""Yes sir, is there anything else I can help you with?"", ""Well, I thought this conversation will be very short. I need to know how to reset my password on the website so that I wouldn't have to call the customer care service again. My wife also needs a password reset. I'll be able to help her with it. Just explain it to me."", ""Alright sir. It's very easy."", ""Okay. Please go on."", ""In order to reset your password, you need to click on your profile icon."", ""Please hold on. I need to get something I can write on."", ""Okay. Take your time sir."", ""please go on. You said I need to click on my profile icon right?"", ""Yes, that's correct."", ""okay. And then what??"", ""After clicking on that, you'll see a password reset icon below your profile picture."", ""a password reset icon below my profile picture? Okay. Please go on."", ""Okay. You just need to click that account then it'll lead you to where you'll change your password."", ""o-okay. Is that all?"", ""a password reset link will be sent to your email address just like I said earlier."", ""A link will be sent to my email. Okay, got that."", ""Okay sir. So you can change your password from there."", ""Alright. Thank you."", ""Thanks for your patience sir. Is there anything else I can help you with?"", ""definitely not, I think that will be all for now."", ""Thank you for contacting us sir."", ""Thanks for your help."", ""Please feel free to let us know about any complaints or suggestions you might have for us to help serve you better."", ""huh, after wasting so much of my time? I think you really need to work on time management."", ""We'll definitely work on that sir. Do have a nice day sir."", ""You too."", ""Thanks once again sir, bye!"", ""Bye bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
487,"{""dialogue_id"": ""487"", ""turns"": {""turn_id"": [""insurance_487_000"", ""insurance_487_001"", ""insurance_487_002"", ""insurance_487_003"", ""insurance_487_004"", ""insurance_487_005"", ""insurance_487_006"", ""insurance_487_007"", ""insurance_487_008"", ""insurance_487_009"", ""insurance_487_010"", ""insurance_487_011"", ""insurance_487_012"", ""insurance_487_013"", ""insurance_487_014"", ""insurance_487_015"", ""insurance_487_016"", ""insurance_487_017"", ""insurance_487_018"", ""insurance_487_019"", ""insurance_487_020"", ""insurance_487_021"", ""insurance_487_022"", ""insurance_487_023"", ""insurance_487_024"", ""insurance_487_025"", ""insurance_487_026"", ""insurance_487_027"", ""insurance_487_028"", ""insurance_487_029"", ""insurance_487_030"", ""insurance_487_031"", ""insurance_487_032"", ""insurance_487_033"", ""insurance_487_034"", ""insurance_487_035"", ""insurance_487_036"", ""insurance_487_037"", ""insurance_487_038"", ""insurance_487_039"", ""insurance_487_040"", ""insurance_487_041"", ""insurance_487_042"", ""insurance_487_043"", ""insurance_487_044"", ""insurance_487_045"", ""insurance_487_046"", ""insurance_487_047"", ""insurance_487_048"", ""insurance_487_049"", ""insurance_487_050"", ""insurance_487_051"", ""insurance_487_052"", ""insurance_487_053"", ""insurance_487_054"", ""insurance_487_055"", ""insurance_487_056"", ""insurance_487_057"", ""insurance_487_058"", ""insurance_487_059"", ""insurance_487_060"", ""insurance_487_061"", ""insurance_487_062"", ""insurance_487_063"", ""insurance_487_064"", ""insurance_487_065"", ""insurance_487_066"", ""insurance_487_067"", ""insurance_487_068"", ""insurance_487_069"", ""insurance_487_070"", ""insurance_487_071"", ""insurance_487_072"", ""insurance_487_073"", ""insurance_487_074"", ""insurance_487_075"", ""insurance_487_076"", ""insurance_487_077"", ""insurance_487_078"", ""insurance_487_079"", ""insurance_487_080"", ""insurance_487_081"", ""insurance_487_082"", ""insurance_487_083"", ""insurance_487_084"", ""insurance_487_085"", ""insurance_487_086"", ""insurance_487_087"", ""insurance_487_088"", ""insurance_487_089"", ""insurance_487_090"", ""insurance_487_091"", ""insurance_487_092"", ""insurance_487_093"", ""insurance_487_094"", ""insurance_487_095"", ""insurance_487_096"", ""insurance_487_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Good Afternoon, Welcome to Rivertown Insurance customer service, my name is Sonia. May I know you name?"", ""Afternoon, I am Sandra."", ""Okay, can I refer to you as Miss or mister Sandra?"", ""Yes, It's missus Sandra."", ""Oh! ok missus Sandra, welcome to Rivertown Insurance customers care service, how can I help you?"", ""Yes thank you, #em I want to reset my account login password."", ""missus Sandra, if i can hear you right, you said you want to reset your account password."", ""Yes ma."", ""Okay, missus Sandra may I know why you are resetting to a knew password?"", ""Yea, because I forgot the old one and I have thought over it but still couldn't remember it."", ""Well, missus Sandra we are very sorry for that."", ""Thank you."", ""Okay, mister Sandra is that all you want us to do for you?"", ""Yes that's all, please is there any hope of doing it successfully?"", ""Yea Sure, we can do that for you, but you will also Help us by answering some few questions."", ""Oh Okay, You can ask."", ""Okay, may i know your first name."", ""Ha hello, hello, i can't hear you."", ""Hello! hello!! can you hear me now?"", ""Yes I can hear you."", ""Okay, I said may I."", ""What did you say, I think the network is bad."", ""Yeah, missus Sandra I said may I know your first name?"", ""My first name?"", ""Yes ma'am."", ""Okay, Nathaniel."", ""Na...tha...ni..el o.k.a.y, Your middle name ma."", ""Winnie."", ""Riny."", ""No. It's Winnie."", ""You mean Winning?"", ""Yes Winnie."", ""Is it spelt W. I. N. N. I. N. G.?"", ""No, it's W."", ""Ok, W."", ""I."", ""I."", ""N."", ""N.. you mean N for Nine?"", ""Yes, then another N."", ""Oh Ok, N."", ""I."", ""I."", ""E."", ""E ok, W... I...N...N...I..E."", ""Yes that's the spelling."", ""Okay, what a nice name. Your Last name please."", ""Sandra."", ""S, a, n, d, r, a.... okay, missus Sandra, what's your date of birth?"", ""Twenty Eight of July, nineteen ninety two."", ""T..w..e..n..t..y....E.i.g.h.t.....of.., J.u.l.y, Nine.t.e.e.n n..i..n..e..t..y.. two."", ""Yea, exactly."", ""Alright, What is your mother's maiden name?"", ""Haa (Laughter) Oh my goodness, I I don't know what I wrote there at that time."", ""(Laughter) think of it ma."", ""Mirabelle #hn no, it's Josephine."", ""Ok, what is the name of your childhood best friend."", ""Ha, Nimi."", ""What's your favorite Pet?"", ""(Laughter) It's Bird."", ""You mean Bird?"", ""Yes, Bird."", ""Okay B.I.R.D. Alright. #Uh, could you please provide your phone number?"", ""Yeah sure."", ""Okay."", ""#Em, two two nine."", ""Two two nine."", ""Five three."", ""Five two."", ""Nah not two, I said three."", ""Oh sorry, five three."", ""Yes, zero two four."", ""Zero? did you say zero?"", ""Yes zero."", ""Okay."", ""Yeah."", ""Zero."", ""Two."", ""Two."", ""Sure."", ""Ok go on."", ""Nath sandy eleven at gmail dot com."", ""Nath sandy eleven at gmail dot com."", ""Yes."", ""Okay. Some moments please."", ""Ok."", ""Thanks for that. Your password reset is in progress."", ""O.k thank you."", ""Alright. So missus Sandra a new password have been sent to your Email. kindly log on to your email to check your new password."", ""Wow (so happy) thanks so much."", ""You are always welcome missus Sandra."", ""Yes ma."", ""If there's anything else, you can always reach out to us here and we'll be here to serve you better."", ""Okay. Thanks."", ""missus Sandra thanks so much for being a part of Rivertown Insurance company. Thank you, and have a wonderful night rest."", ""Thank you too Madam."", ""Good-bye."", ""Yeah goodbye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
488,"{""dialogue_id"": ""488"", ""turns"": {""turn_id"": [""insurance_488_000"", ""insurance_488_001"", ""insurance_488_002"", ""insurance_488_003"", ""insurance_488_004"", ""insurance_488_005"", ""insurance_488_006"", ""insurance_488_007"", ""insurance_488_008"", ""insurance_488_009"", ""insurance_488_010"", ""insurance_488_011"", ""insurance_488_012"", ""insurance_488_013"", ""insurance_488_014"", ""insurance_488_015"", ""insurance_488_016"", ""insurance_488_017"", ""insurance_488_018"", ""insurance_488_019"", ""insurance_488_020"", ""insurance_488_021"", ""insurance_488_022"", ""insurance_488_023"", ""insurance_488_024"", ""insurance_488_025"", ""insurance_488_026"", ""insurance_488_027"", ""insurance_488_028"", ""insurance_488_029"", ""insurance_488_030"", ""insurance_488_031"", ""insurance_488_032"", ""insurance_488_033"", ""insurance_488_034"", ""insurance_488_035"", ""insurance_488_036"", ""insurance_488_037"", ""insurance_488_038"", ""insurance_488_039"", ""insurance_488_040"", ""insurance_488_041"", ""insurance_488_042"", ""insurance_488_043"", ""insurance_488_044"", ""insurance_488_045"", ""insurance_488_046"", ""insurance_488_047"", ""insurance_488_048"", ""insurance_488_049"", ""insurance_488_050"", ""insurance_488_051"", ""insurance_488_052"", ""insurance_488_053"", ""insurance_488_054"", ""insurance_488_055"", ""insurance_488_056"", ""insurance_488_057"", ""insurance_488_058"", ""insurance_488_059"", ""insurance_488_060"", ""insurance_488_061"", ""insurance_488_062"", ""insurance_488_063"", ""insurance_488_064"", ""insurance_488_065"", ""insurance_488_066"", ""insurance_488_067"", ""insurance_488_068"", ""insurance_488_069"", ""insurance_488_070"", ""insurance_488_071"", ""insurance_488_072"", ""insurance_488_073"", ""insurance_488_074"", ""insurance_488_075"", ""insurance_488_076"", ""insurance_488_077"", ""insurance_488_078"", ""insurance_488_079"", ""insurance_488_080"", ""insurance_488_081"", ""insurance_488_082"", ""insurance_488_083"", ""insurance_488_084"", ""insurance_488_085"", ""insurance_488_086"", ""insurance_488_087"", ""insurance_488_088"", ""insurance_488_089"", ""insurance_488_090"", ""insurance_488_091"", ""insurance_488_092"", ""insurance_488_093"", ""insurance_488_094"", ""insurance_488_095"", ""insurance_488_096"", ""insurance_488_097"", ""insurance_488_098"", ""insurance_488_099"", ""insurance_488_100"", ""insurance_488_101"", ""insurance_488_102"", ""insurance_488_103"", ""insurance_488_104"", ""insurance_488_105"", ""insurance_488_106"", ""insurance_488_107"", ""insurance_488_108"", ""insurance_488_109"", ""insurance_488_110"", ""insurance_488_111"", ""insurance_488_112""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hello. I would love to change my insurance plan."", ""Okay. You will need to provide few of your details for identification sir."", ""Go ahead."", ""I would love you to provide your first name, last name, phone number, date of birth, Social Security Number and answer to security question."", ""Jezz! That's a lot of details."", ""I would make it a seamless one for you sir. Firstly, let's start with your first name."", ""Kerry."", ""Is it spelt as K.E.R.Y?"", ""No, It is spelt as K.E.R.R.Y."", ""Noted."", ""What next?"", ""Your last name."", ""Hilson."", ""H. i. l..s. o. n. right?"", ""Yes please."", ""Your phone number?"", ""Nine Four Four."", ""Nine Four Four."", ""Three One One."", ""Three One One."", ""Five Three Five Five."", ""Five Three Five Five."", ""Nine Four Four Three One One Five Three Five Five."", ""Nine Four Four Three One One Five Three Five Five."", ""What next?"", ""Just a minute sir."", ""Alright."", ""Your date of birth?"", ""May Six Nineteen Sixty Five."", ""May Six Nineteen Sixty Five. Is that correct?"", ""Yes please."", ""How many more details do you still need?"", ""Just a few more sir."", ""Your Social Security Number sir?"", ""I really cannot remember that."", ""I can help you with that."", ""Really?"", ""Yes sir. Kindly provide your security question details sir."", ""I honestly cannot remember these details. Can you hold on for few minutes?"", ""It's fine sir."", ""I have found my Social Security Number."", ""Kindly provide the details sir."", ""Two one one."", ""Two one one."", ""Six Eight Two."", ""Six Eight Two."", ""Nine Nine Four."", ""Nine Nine Four."", ""Two one One Six Eight Two Nine Nine Four."", ""Your Security answer sir?"", ""Mabel."", ""That's right."", ""Any more details for identification?"", ""No sir. Thats all for Identification. Why do you need a change of plan sir?"", ""My family size just increased."", ""Congratulations sir."", ""Thank you."", ""So you need a higher plan, Is that right sir?"", ""Yes you are."", ""#Um From my record, you were on basic home plan type before. Is that right?"", ""Yes."", ""Alright. What plan do you want to change to?"", ""Can you do a breakdown of the plans for me?"", ""Sure sir. We have the Home preferred plan which is one thousand six hundred dollars per year. Are you with me sir?"", ""Sorry, I wasn't paying attention. My little boy was throwing tantrumiss Can you repeat what you said?"", ""Okay. I said we have the Home preferred plan which is one thousand six hundred dollars per year."", ""Okay."", ""We have the Home complete plan which is two thousand dollars per year."", ""That's a lot of money."", ""We offer one of the cheapest and most valuable insurance plans sir."", ""So which would you advise me to go for?"", ""I will advise you go for the Home complete plan which is two thousand dollars consdering your family size sir."", ""Okay. What are the benefits of this particular plan over others."", ""It is a complete plan that insures the whole house. You get to enjoy the full benefits of insuring your home."", ""Quite catchy I must say."", ""You're absolutely right sir."", ""I want my family to have the best of life and live a comfortable life."", ""That's so thoughtful of you sir."", ""I must say you have a good customer care relation."", ""Thank you sir."", ""So how do I update my payment preference."", ""Kindly provide your credit card details sir."", ""What are the details required?"", ""Your credit card number, the expiration date and the CVV."", ""My credit card number is Nine Zero Six Four."", ""Okay. Nine Zero Six Four."", ""Seven Eight Two One."", ""Seven Eight Two One."", ""Three One One One."", ""Three One One One."", ""Four Six Seven Eight."", ""Four Six Seven Eight."", ""Card Expiration date is December Twenty Twenty Two."", ""December Twenty Twenty Two right?"", ""Yes."", ""Your CVV sir?"", ""Three Two Six."", ""Your payment preference has been successfully updated.We have other insurance plans sir."", ""I would love to know about them."", ""We have the Life insurance, Automobile insurance, Pet insurance amongst others."", ""Tell me more about the Automobile insurance."", ""We have the basic automobile plan, the preferred automobile plan and the complete automobile plan."", ""What are their rates?"", ""one thousand dollars per year, one thousand five hundred dollars per year, two thousand dollars per year respectively."", ""I will think about it much later."", ""Is there any other thing you would love me to help you out with?"", ""That would be all for now."", ""Thanks for your time sir. Do have a lovely day ahead sir."", ""Thanks for being patient. I will definitely give you a good rating."", ""Thank you sir. My regards to your family sir."", ""Bye Bye."", ""Bye Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
489,"{""dialogue_id"": ""489"", ""turns"": {""turn_id"": [""insurance_489_000"", ""insurance_489_001"", ""insurance_489_002"", ""insurance_489_003"", ""insurance_489_004"", ""insurance_489_005"", ""insurance_489_006"", ""insurance_489_007"", ""insurance_489_008"", ""insurance_489_009"", ""insurance_489_010"", ""insurance_489_011"", ""insurance_489_012"", ""insurance_489_013"", ""insurance_489_014"", ""insurance_489_015"", ""insurance_489_016"", ""insurance_489_017"", ""insurance_489_018"", ""insurance_489_019"", ""insurance_489_020"", ""insurance_489_021"", ""insurance_489_022"", ""insurance_489_023"", ""insurance_489_024"", ""insurance_489_025"", ""insurance_489_026"", ""insurance_489_027"", ""insurance_489_028"", ""insurance_489_029"", ""insurance_489_030"", ""insurance_489_031"", ""insurance_489_032"", ""insurance_489_033"", ""insurance_489_034"", ""insurance_489_035"", ""insurance_489_036"", ""insurance_489_037"", ""insurance_489_038"", ""insurance_489_039"", ""insurance_489_040"", ""insurance_489_041"", ""insurance_489_042"", ""insurance_489_043"", ""insurance_489_044"", ""insurance_489_045"", ""insurance_489_046"", ""insurance_489_047"", ""insurance_489_048"", ""insurance_489_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello thanks for calling Rivertown insurance, my name is Sean, how may I help you?"", ""Hi Sean. My name is Morris."", ""Good morning Morris. How may I be of service?"", ""I would like to cancel the automatic billing on my account."", ""Okay Morris. If I got that right. You want to cancel automatic billing on your account."", ""Absolutely!"", ""Great! I will need to verify your identity to work on your request. I will need to ask you some questions to proceed."", ""#oh Okay. Go ahead."", ""What's your full name please?"", ""Morris James Lang. First name Morris, and last name Lang."", ""What's your birthdate please?"", ""This Wednesday. #laughter. I am excited, #em my grandparents are gonna be around."", ""#Er That's nice. But you didn't quite get that. I mean the day, month, and year you were born."", ""#oh Apologies. It's tenth of August nineteen ninety."", ""Awesome. You are doing well Morris."", ""Yeahh! Thank you."", ""Please spell out your social security number please."", ""#ar Okay. #em A moment please Okay. Yeah! #em Zero Two Five Six."", ""Zero two five six."", ""Four four three."", ""Four four three."", ""Five one two."", ""Five one two great!"", ""Nice!"", ""What is your security answer Morris?"", ""#Er That should be #em Jack. My Dogs name."", ""Great! That's correct."", ""#Laugher Yeah. He is a nice dog."", ""That's fantastic."", ""Do you have a pet Sean?"", ""#ar Yes I do. A parrot."", ""That's great. I love parrots too."", ""Great!"", ""Yes!"", ""#em I am working on your request. Give me a moment please."", ""Okay."", ""And #em Done. I have cancelled the automatic billing on your account."", ""#oh That's great. Thank you Sean."", ""You are welcome."", ""That was fast. Pretty impressive Thank you Sean."", ""#ar Is there anything else you would like to do?"", ""Can I get more information on Pet Insurance from the website?"", ""Yeah. The webiste has all the information you need about Rivertown Insurance."", ""Great then. That will be all."", ""Great."", ""Yeah. Thanks. Bye."", ""Anytime. Do have a lovely day."", ""You too Sean."", ""Bye."", ""Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
490,"{""dialogue_id"": ""490"", ""turns"": {""turn_id"": [""insurance_490_000"", ""insurance_490_001"", ""insurance_490_002"", ""insurance_490_003"", ""insurance_490_004"", ""insurance_490_005"", ""insurance_490_006"", ""insurance_490_007"", ""insurance_490_008"", ""insurance_490_009"", ""insurance_490_010"", ""insurance_490_011"", ""insurance_490_012"", ""insurance_490_013"", ""insurance_490_014"", ""insurance_490_015"", ""insurance_490_016"", ""insurance_490_017"", ""insurance_490_018"", ""insurance_490_019"", ""insurance_490_020"", ""insurance_490_021"", ""insurance_490_022"", ""insurance_490_023"", ""insurance_490_024"", ""insurance_490_025"", ""insurance_490_026"", ""insurance_490_027"", ""insurance_490_028"", ""insurance_490_029"", ""insurance_490_030"", ""insurance_490_031"", ""insurance_490_032"", ""insurance_490_033"", ""insurance_490_034"", ""insurance_490_035"", ""insurance_490_036"", ""insurance_490_037"", ""insurance_490_038"", ""insurance_490_039"", ""insurance_490_040"", ""insurance_490_041"", ""insurance_490_042"", ""insurance_490_043""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi there thank you for calling Rivertown Insurance how can I help you today?"", ""#Um yeah hi, I've got an insurance plan for my car with you guys, and I'm just wanting to let you know that I'm actually moving next week and thought I should let you know about updating my address."", ""Oh great, well thanks for getting in touch, that's no problem at all. Could I start with your first and last name please sir?"", ""Yep it's Daren"", ""d. a. r. r. e. n.?"", ""#Ah no just one r. actually, d. a. r. e. n."", ""Got it thanks, and your last name sir?"", ""Peskowitz, p. for papa, e. s. k. o. w. i. t. z. You got that?"", ""i. t. z. Alright thanks for that Daren. Could I have your date of birth please sir?"", ""Sure thing, March ninth nineteen ninety one."", ""Great so just the last thing I need sir is your customer number"", ""Right"", ""If you aren't sure what that is you can find it below on your account page on the website."", ""#Uh yep sorry man I just need a second to look that up and my internet's a little slow ."", ""Not to worry at all Daren, take your time "", ""Alright I got it, it's three nine two seven six"", ""Three nine two seven six"", ""Three four four"", ""Three four four. Alright thanks for your patience there Daren, so I can see here that you are currently listed as residing at thirty Holmes street Bankstown New South Wales two two oh oh, that's correct that's your previous address?"", ""Yeah I- I'm still here for another week. My new address is still in Bankstown, so same post code, but I'm moving to Christopher Avenue, number forty nine."", ""#Ah okay gotcha. Hold the line there please."", ""Sure."", ""Alright so that's all changed over for you now, I might just put a note in that you're moving next week, what day next week will you be moving on?"", ""#Uh the morning of the seventeenth, on Thursday."", ""Perfect okay Daren so your details are changed now for your new address, all your bill paperwork will now be sent over to Christopher Avenue, there's usually a small delay of one or two days but it's great you've given us a week's notice that should change over smoothly."", ""Awesome cheers man."", ""Not a problem at all. Do you have any questions about updating your Renters Preferred plan to suit your new home?"", ""#Uh it's a pretty crazy week right now, I was more just ringing up to give you notice about my change of address, and I thought I'd ring back up to check if my plan stays the same, would that be alright?"", ""Yeah definitely, just make sure you give us a call within three months of moving in. #Uh just off the top of your head, do you know if it's a single family home, duplex, three-bedder?"", ""#Ah yeah it's a duplex, like my current property now. The only thing is we're re-doing the furniture though so I think we'd probably have to update the value of our belongings, right?"", ""Yes that's the case. If you'd like Daren I can send you through a form for you to update the value of your belongings online, and that'll just help us determine what the right move is for you."", ""Yeah that'd be great actually."", ""Okay well I can send that through to your email we have on file, is that still daren peskowitz at gmail dot com?"", ""Yep that's the one!"", ""Okay just one moment please."", ""Alright so that's sent off, Daren just so you know if you do happen to change your address again any time in the future, you do have the option of updating those details online, are you aware of how to do that?"", ""#Ah yeah I assumed that was probably something I could do, but I couldn't actually find it on the website so I thought it'd be easier if I just called up ."", ""Yeah the website can definitely be a bit of a maze sometimes . Just for next time, if you head to your account page and click on My Details, there's a button that says Change or Delete Details and in there you can make any changes you need to to your address or otherwise."", ""Okay, written that one down, thanks heaps."", ""No worries at all Daren. So, is there anything else I can do for you today?"", ""Um no I think that's it! I'll wait to receive that form in my email and get that back to you as soon as I can."", ""Excellent. Alright well thank you very much, have a great day."", ""Cheers, you too! Bye!"", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
491,"{""dialogue_id"": ""491"", ""turns"": {""turn_id"": [""insurance_491_000"", ""insurance_491_001"", ""insurance_491_002"", ""insurance_491_003"", ""insurance_491_004"", ""insurance_491_005"", ""insurance_491_006"", ""insurance_491_007"", ""insurance_491_008"", ""insurance_491_009"", ""insurance_491_010"", ""insurance_491_011"", ""insurance_491_012"", ""insurance_491_013"", ""insurance_491_014"", ""insurance_491_015"", ""insurance_491_016"", ""insurance_491_017"", ""insurance_491_018"", ""insurance_491_019"", ""insurance_491_020"", ""insurance_491_021"", ""insurance_491_022"", ""insurance_491_023"", ""insurance_491_024"", ""insurance_491_025"", ""insurance_491_026"", ""insurance_491_027"", ""insurance_491_028"", ""insurance_491_029"", ""insurance_491_030"", ""insurance_491_031"", ""insurance_491_032"", ""insurance_491_033"", ""insurance_491_034"", ""insurance_491_035"", ""insurance_491_036"", ""insurance_491_037"", ""insurance_491_038"", ""insurance_491_039"", ""insurance_491_040"", ""insurance_491_041"", ""insurance_491_042"", ""insurance_491_043"", ""insurance_491_044"", ""insurance_491_045"", ""insurance_491_046"", ""insurance_491_047"", ""insurance_491_048"", ""insurance_491_049"", ""insurance_491_050"", ""insurance_491_051"", ""insurance_491_052"", ""insurance_491_053"", ""insurance_491_054"", ""insurance_491_055"", ""insurance_491_056"", ""insurance_491_057"", ""insurance_491_058"", ""insurance_491_059"", ""insurance_491_060"", ""insurance_491_061"", ""insurance_491_062"", ""insurance_491_063"", ""insurance_491_064"", ""insurance_491_065"", ""insurance_491_066"", ""insurance_491_067"", ""insurance_491_068""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, Thanks for calling Rivertown Insurance. How may I help you?"", ""Good morning. How are you?"", ""I'm very well good and you?"", ""Fine as well."", ""How may I help you sir?"", ""I recently had an accident with my car and it wasn't insured."", ""Oh! I'm so sorry to hear that. Hope no life was lost?"", ""Just a few injuries but we are all fine now."", ""That's good to know."", ""How do I go about insuring my properties to avoid future loss?"", ""We will have to create an account for you sir."", ""Can I know some of your packages?"", ""Sure sir. We provide insurance for pets, Rent, Automobile, Life and a host of others."", ""Wow! That's nice. I've been looking for insurance company that also covers pets. Glad I found one."", ""You're right on track sir. So what particular insurance plan do you want?"", ""Let's start with the automobile insurance."", ""We have three plan types for automobile insurance consisting of basic automobile, preferred automobile and complete automobile."", ""What are their rates?"", ""The basic automobile goes for one thousand dollars per year, preferred goes for one thousand five hundred dollars per year while the complete automobile goes for two thousand dollars per year."", ""How does each of the plan types work?"", ""The basic automobile insurance plan covers for basic needs of the car, the preferred type insures certain part of the car while the complete automobile type covers all the needs of your car due to theft, fire outbreak, accident, scratches."", ""sounds good. I think I'd love the complete automobile plan."", ""Alright sir. Kindly provide some of your details to create an account for you."", ""Go on."", ""Let's start with your first and last name sir."", ""My first name is Jason while my last name is Stewart."", ""Your date of birth and phone number?"", ""March Sixteen, Nineteen Eighty Five."", ""Just a minute sir."", ""Take your time."", ""Your phone number sir."", ""Two Four Zero Four."", ""Two Four Zero Four."", ""Two Zero Five Five."", ""Two Zero Five Five."", ""Six Two."", ""Six Two."", ""Should I come again?"", ""Yes please."", ""Two Four Zero Four Two Zero Five Five Six Two."", ""Noted. Next is your address consisting of your street number, street name, city and state."", ""Number One Zero Five, Pine tree lane, Michigan."", ""Please what is your zip code sir?"", ""Four Eight Six Four Seven."", ""Four Eight Six Four Seven right?"", ""Yes, that's right."", ""I'm going to ask you a security question that is peculiar to you alone. You can write it down for easy remembrance."", ""Just a minute please. I need to write it down in my notepad."", ""What is your mother's maiden name?"", ""Richard."", ""Your Security question is your mother's maiden name and the answer is Richard."", ""Noted. Any other thing?"", ""Yes please. I'll need your social security number."", ""Two One Eight."", ""Two One Eight."", ""Five Nine One."", ""Five Nine One."", ""Zero Three Seven."", ""Zero Three Seven."", ""Are we done?"", ""Yes we are done creating an account for you sir. Is there any other thing you would love me to do for you sir?"", ""How will I go about the payment process?"", ""That's quite easy sir. I can help you with it."", ""Actually, I have to go now. I'll give you a call tomorrow."", ""Alright sir. We look forward to receiving your call."", ""Thanks for helping out. What's your name so you can follow up with the enrolment process?"", ""Danielson sir."", ""Alright. Have a nice day ahead Danielson."", ""Thank you for choosing Rivertown Insurance sir. Do have a nice day sir.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
492,"{""dialogue_id"": ""492"", ""turns"": {""turn_id"": [""insurance_492_000"", ""insurance_492_001"", ""insurance_492_002"", ""insurance_492_003"", ""insurance_492_004"", ""insurance_492_005"", ""insurance_492_006"", ""insurance_492_007"", ""insurance_492_008"", ""insurance_492_009"", ""insurance_492_010"", ""insurance_492_011"", ""insurance_492_012"", ""insurance_492_013"", ""insurance_492_014"", ""insurance_492_015"", ""insurance_492_016"", ""insurance_492_017"", ""insurance_492_018"", ""insurance_492_019"", ""insurance_492_020"", ""insurance_492_021"", ""insurance_492_022"", ""insurance_492_023"", ""insurance_492_024"", ""insurance_492_025"", ""insurance_492_026"", ""insurance_492_027"", ""insurance_492_028"", ""insurance_492_029"", ""insurance_492_030"", ""insurance_492_031"", ""insurance_492_032"", ""insurance_492_033"", ""insurance_492_034"", ""insurance_492_035"", ""insurance_492_036"", ""insurance_492_037"", ""insurance_492_038"", ""insurance_492_039"", ""insurance_492_040"", ""insurance_492_041"", ""insurance_492_042"", ""insurance_492_043"", ""insurance_492_044"", ""insurance_492_045"", ""insurance_492_046"", ""insurance_492_047"", ""insurance_492_048"", ""insurance_492_049"", ""insurance_492_050"", ""insurance_492_051"", ""insurance_492_052"", ""insurance_492_053"", ""insurance_492_054"", ""insurance_492_055"", ""insurance_492_056"", ""insurance_492_057"", ""insurance_492_058"", ""insurance_492_059"", ""insurance_492_060"", ""insurance_492_061"", ""insurance_492_062"", ""insurance_492_063"", ""insurance_492_064"", ""insurance_492_065"", ""insurance_492_066"", ""insurance_492_067"", ""insurance_492_068"", ""insurance_492_069"", ""insurance_492_070"", ""insurance_492_071"", ""insurance_492_072"", ""insurance_492_073"", ""insurance_492_074"", ""insurance_492_075"", ""insurance_492_076"", ""insurance_492_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Thanks for calling Rivertown Insurance. How may I help you?"", ""I would love to cancel one of my insurance plans with your company."", ""I'll need some of your details for identification ma'am."", ""Which of my details will you be needing?"", ""What's your first and last name ma'am?"", ""Bridget Anderson."", ""Your Mobile phone number?"", ""Six One Nine."", ""Six One NIne."", ""Three Six Seven."", ""Three Six Seven."", ""Eight Eight Three Two."", ""Please kindly confirm your mobile phone number. Six One Nine Three Six Seven Eight Eight Three Two."", ""Yeah. Correct."", ""Your date of birth ma'am."", ""March Two Nineteen Eighty Seven."", ""Your Social Security Number?"", ""Five Six One."", ""Five Six One."", ""Nine Four Five."", ""Nine Four Five."", ""Three One Six."", ""Three One Six."", ""Kindly reconfirm the social security number again."", ""Five Six One Nine Four Five Three One Six right?"", ""Yes. That's correct."", ""Your Security Answer ma'am?"", ""I can't remember my security answer."", ""What's the name of your first pet?"", ""Micah."", ""That's incorrect ma'am."", ""Whisper then."", ""That's also incorrect ma'am."", ""What will I do? I can't remember the answer."", ""I'll help you reset your security question."", ""Oh! That would be lovely."", ""I'd ask you a few questions. Kindly pick the question you can easily remember or write out the question in a notebook."", ""kindly hold on, let me go get a pen and book."", ""It's fine ma'am."", ""What are the questions?"", ""What's your mother's maiden name, the name of your high school, the name of your childhood best friend?"", ""My Mother's maiden name is Kelly."", ""That is your new security question and answer."", ""I hope I will remember this as well. I feel like I have partial amnesia."", ""As long as you wrote it down and keep it somewhere accessible, you won't forget it ma'am."", ""What other information do you need?"", ""Your policy number ma'am."", ""Three Two Seven."", ""Three Two Seven."", ""Five Eight Eight Two Six."", ""Three Two Seven Five Eight Eight Two Six right?"", ""Yes, That's right."", ""So which of your insurance plans do you want to cancel ma'am?"", ""I want to cancel my automobile insurance plan."", ""What plan type were you on ma'am?"", ""The complete automobile plan."", ""if I may ask, why do you want to cancel your automobile insurance plan?"", ""I recently ran out of job and I have four kids to cater for."", ""Oh! I'm so sorry ma'am."", ""That's not all. I lost my husband to Covid one nine and I'm saddled with the responsibility of taking care of my four kids."", ""that must have been a lot for you to handle. I'm so sorry for your loss ma'am. How are you holding up ma'am?"", ""I've been doing some menial jobs and I work four shifts, I had to sell my car to offset some of the bills."", ""Once again I'm sorry for your loss ma'am."", ""That's why I want to cancel my automobile insurance plan. How do I go about it?"", ""We'll remove that plan on your list of insurance and also remove it from your bills."", ""Thamk you so much. I would also love to know If I can update my payment preference on the mobile app myself."", ""Yes you can ma."", ""How will I go about it?"", ""On the top right hand corner of the app, You'll see the self service option."", ""What next?"", ""Click on it, you'll see various options to pick from."", ""yep! I just saw the option."", ""Is there any other help you need me to do for you?"", ""That would be all for now. Thanks for your time."", ""Thank you for choosing Rivertown Insurance. Once again accept our heartfelt condolence."", ""Thanks for your understanding."", ""Do have a lovely day ma'am. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
493,"{""dialogue_id"": ""493"", ""turns"": {""turn_id"": [""insurance_493_000"", ""insurance_493_001"", ""insurance_493_002"", ""insurance_493_003"", ""insurance_493_004"", ""insurance_493_005"", ""insurance_493_006"", ""insurance_493_007"", ""insurance_493_008"", ""insurance_493_009"", ""insurance_493_010"", ""insurance_493_011"", ""insurance_493_012"", ""insurance_493_013"", ""insurance_493_014"", ""insurance_493_015"", ""insurance_493_016"", ""insurance_493_017"", ""insurance_493_018"", ""insurance_493_019"", ""insurance_493_020"", ""insurance_493_021"", ""insurance_493_022"", ""insurance_493_023"", ""insurance_493_024"", ""insurance_493_025"", ""insurance_493_026"", ""insurance_493_027"", ""insurance_493_028"", ""insurance_493_029"", ""insurance_493_030"", ""insurance_493_031"", ""insurance_493_032"", ""insurance_493_033"", ""insurance_493_034"", ""insurance_493_035"", ""insurance_493_036"", ""insurance_493_037"", ""insurance_493_038"", ""insurance_493_039"", ""insurance_493_040"", ""insurance_493_041"", ""insurance_493_042"", ""insurance_493_043"", ""insurance_493_044"", ""insurance_493_045"", ""insurance_493_046"", ""insurance_493_047"", ""insurance_493_048"", ""insurance_493_049"", ""insurance_493_050"", ""insurance_493_051"", ""insurance_493_052"", ""insurance_493_053"", ""insurance_493_054"", ""insurance_493_055"", ""insurance_493_056"", ""insurance_493_057"", ""insurance_493_058"", ""insurance_493_059"", ""insurance_493_060"", ""insurance_493_061"", ""insurance_493_062"", ""insurance_493_063"", ""insurance_493_064"", ""insurance_493_065"", ""insurance_493_066"", ""insurance_493_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service."", ""Hi, this is annie speaking. How's your day going?"", ""Okay Annie, my day is moving fine how's yours too?"", ""fine."", ""How may I help you?"", ""Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't."", ""I'll surely do that for you ma'am. Kindly provide me your first and last name?"", ""My first name is annie and last name as samson."", ""Okay annie as the first and samson as the last name."", ""Exactly."", ""Kindly provide me with your customer number too ma."", ""Oh! The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's six six six one."", ""Six six six one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, six six six one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said six six six one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is October first, nineteen sixty."", ""October first, nineteen sixty right?"", ""Yep, that's right."", ""Okay, just a moment please explain which insurance plan you would like to enroll in?"", ""Yes, I will like to insure my pet. It's a cat name cashie."", ""Oh! Okay."", ""Kindly provide me the fee and the method of paying."", ""we have two plan in pet categories."", ""State them."", ""Petcare Basic which is five hundred dollars per year and Petcare Preferred which is one thousand dollars per year."", ""Okay I will go with that Petcare Preferred which is one thousand dollars per year."", ""Alright. That isn't a problem for us ma."", ""Doggy is so beloved to me. Kindly state the way of payment please, I can't wait."", ""Okay. You'll have to provide me your credit card details."", ""You mean the number, expiration date and cvv right?"", ""Yes exactly, proceed with the number."", ""Four nine two nine."", ""Four nine two nine."", ""Two one one eight."", ""Two one one eight."", ""Two three seven nine."", ""Two three seven nine."", ""Three three three nine."", ""Three three three nine."", ""Yes, can I proceed with the expiration date?"", ""Yes please proceed."", ""It's eight, twenty twenty four."", ""Eight, twenty twenty four."", ""Yeah."", ""What is your CVV?"", ""Six five two."", ""Six five two."", ""Yeah."", ""Can I proceed with the enrollment in the plan."", ""Please do."", ""Wait a moment while I enrol you in a plan."", ""Alright. Thanks."", ""Okay, you have successfully enroll in Petcare Preferred which is one thousand dollars per year."", ""Oh! Thanks I'm so much grateful."", ""Thank you too. Is there anything else I can do for you again?"", ""No, that will be all for now."", ""Ok, do have a great day! Bye!"", ""Thanks bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
494,"{""dialogue_id"": ""494"", ""turns"": {""turn_id"": [""insurance_494_000"", ""insurance_494_001"", ""insurance_494_002"", ""insurance_494_003"", ""insurance_494_004"", ""insurance_494_005"", ""insurance_494_006"", ""insurance_494_007"", ""insurance_494_008"", ""insurance_494_009"", ""insurance_494_010"", ""insurance_494_011"", ""insurance_494_012"", ""insurance_494_013"", ""insurance_494_014"", ""insurance_494_015"", ""insurance_494_016"", ""insurance_494_017"", ""insurance_494_018"", ""insurance_494_019"", ""insurance_494_020"", ""insurance_494_021"", ""insurance_494_022"", ""insurance_494_023"", ""insurance_494_024"", ""insurance_494_025"", ""insurance_494_026"", ""insurance_494_027"", ""insurance_494_028"", ""insurance_494_029"", ""insurance_494_030"", ""insurance_494_031"", ""insurance_494_032"", ""insurance_494_033"", ""insurance_494_034"", ""insurance_494_035"", ""insurance_494_036"", ""insurance_494_037"", ""insurance_494_038"", ""insurance_494_039"", ""insurance_494_040"", ""insurance_494_041"", ""insurance_494_042"", ""insurance_494_043"", ""insurance_494_044"", ""insurance_494_045"", ""insurance_494_046"", ""insurance_494_047"", ""insurance_494_048"", ""insurance_494_049"", ""insurance_494_050"", ""insurance_494_051"", ""insurance_494_052"", ""insurance_494_053"", ""insurance_494_054"", ""insurance_494_055"", ""insurance_494_056"", ""insurance_494_057"", ""insurance_494_058"", ""insurance_494_059"", ""insurance_494_060"", ""insurance_494_061"", ""insurance_494_062"", ""insurance_494_063"", ""insurance_494_064"", ""insurance_494_065"", ""insurance_494_066"", ""insurance_494_067"", ""insurance_494_068"", ""insurance_494_069"", ""insurance_494_070"", ""insurance_494_071"", ""insurance_494_072"", ""insurance_494_073"", ""insurance_494_074"", ""insurance_494_075"", ""insurance_494_076"", ""insurance_494_077"", ""insurance_494_078"", ""insurance_494_079"", ""insurance_494_080"", ""insurance_494_081"", ""insurance_494_082"", ""insurance_494_083"", ""insurance_494_084"", ""insurance_494_085"", ""insurance_494_086"", ""insurance_494_087"", ""insurance_494_088"", ""insurance_494_089"", ""insurance_494_090"", ""insurance_494_091"", ""insurance_494_092"", ""insurance_494_093"", ""insurance_494_094"", ""insurance_494_095"", ""insurance_494_096"", ""insurance_494_097"", ""insurance_494_098"", ""insurance_494_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it."", ""Okay. I can help you with that."", ""Oh! Alright."", ""May I have your first name please?"", ""My name is Scott Roberts."", ""Oh! Okay. Scott as your first name and Roberts as your last name. Is that correct?"", ""Yes, that's right."", ""Alright, hold on while I input that into the system."", ""Sure."", ""Kindly provide your phone number please."", ""My phone number is one two one."", ""One two one."", ""Four four one."", ""Four four one."", ""Three three two four."", ""Three three two four."", ""Yep, that's right."", ""Okay. One two one four four one three three two four. Is that correct?"", ""Yes, that's correct."", ""May I have your social security number please?"", ""Well, just a moment please."", ""Sure, take your time."", ""got it. My social security number is nine nine eight."", ""Nine nine eight."", ""Four two eight."", ""Four two eight."", ""Three three two."", ""Three three two."", ""Yep, that right."", ""Okay. Nine nine eight four two right three three two. Is that correct?"", ""Did you just say three three two as the last three numbers? Was that what i said?"", ""Yes sir. Those were the last three numbers you mentioned."", ""sorry about that. It's actually three two two not three three two."", ""Oh! Okay. The last three numbers are three two two right?"", ""Yes, that's right."", ""Alright. I'm going to read the number to you once again. Please listen carefully sir."", ""Please go on."", ""Nine nine eight four two right three two two. Is that correct?"", ""Yes, that correct."", ""Okay. Now you'll need to give an answer your security question."", ""Security question? All these information just because I want to change my address. This is taking too long. Why can't you just go ahead and check that in your system. Why must I be going through all these screening?"", ""We are so sorry about that sir, Well, we just need the verification process to be complete. Be rest assured that we have your best interest at heart."", ""My best interest? Are you insinuating that I might not be the owner of the account I claim to own?"", ""Not at all sir. It's just part of every verification process. We'll be done before you know it. Please bear with us."", ""Well, just go on."", ""Alright sir. Please proceed by giving an answer to your security question."", ""My security question is my mother's maiden name."", ""Okay sir. Please what's the answer to that?"", ""My mother's maiden name is Caroll."", ""Please hold on while I confirm your answer."", ""Sure."", ""Perfect. That's correct sir."", ""Of course it is."", ""In order to proceed with the change of your address, I'll need to confirm your old address sir."", ""no problem."", ""May I know your old address?"", ""Sure, my old address is two fifty Brooklyn Avenue, San Carlos, California."", ""Two fifty Brooklyn Avenue, San Carlos, California. Is that correct?"", ""Yes, that's right."", ""Please hold on while I verify this."", ""Alright."", ""Your old address is confirmed."", ""Okay."", ""Kindly provide your new address."", ""My new address is three twenty Brooklyn Avenue, San Diego, California."", ""Three twenty Brooklyn Avenue, San Diego, California. Is that correct?"", ""it's actually two twenty not three twenty. Please change that."", ""Alright. two twenty Brooklyn Avenue, San Diego, California. Is that correct?"", ""Yep, that's correct. I definitely need to remember that. The numbers can be so confusing."", ""No worries sir. I'm sure you'll get used to it."", ""Yes, I will. Please what else do you need?"", ""just a moment please."", """", ""Okay. Done. Your address has been updated sir."", ""Okay. So how long does it take before the update reflects?"", ""It's effective immediately sir."", ""Oh! That's great."", ""Is there anything else I can help you with?"", ""Well, I'd like to know if I can change my address on the website."", ""Sure, you can."", ""Please how do I do that?"", ""It's very easy. After logging in, you look for the profile icon."", ""O-okay. I'll click on the profile icon?"", ""Yes, that's right."", ""Please go on."", ""After clicking on that, you then click on the personal information which is directly below security icon."", ""Okay. I'll click on personal information icon. Got it. What next?"", ""Then you'll see the change address icon."", ""Change address icon. Is that correct?"", ""Yes, it is. Then you can just go ahead and input your new address and that will be all."", ""Okay. I think I've got that."", ""Alright sir. Is there anything else I can help you with?"", ""Well, I don't think there is."", ""Okay. Thank you for contacting us."", ""Thank you too. I'm really pleased with you even though your verification questions almost made me angry."", ""We are so sorry about that sir."", ""it's okay. I know it's protocol."", ""Thanks for understanding. Have a nice day!"", ""Thank you. You too!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
495,"{""dialogue_id"": ""495"", ""turns"": {""turn_id"": [""insurance_495_000"", ""insurance_495_001"", ""insurance_495_002"", ""insurance_495_003"", ""insurance_495_004"", ""insurance_495_005"", ""insurance_495_006"", ""insurance_495_007"", ""insurance_495_008"", ""insurance_495_009"", ""insurance_495_010"", ""insurance_495_011"", ""insurance_495_012"", ""insurance_495_013"", ""insurance_495_014"", ""insurance_495_015"", ""insurance_495_016"", ""insurance_495_017"", ""insurance_495_018"", ""insurance_495_019"", ""insurance_495_020"", ""insurance_495_021"", ""insurance_495_022"", ""insurance_495_023"", ""insurance_495_024"", ""insurance_495_025"", ""insurance_495_026"", ""insurance_495_027"", ""insurance_495_028"", ""insurance_495_029"", ""insurance_495_030"", ""insurance_495_031"", ""insurance_495_032"", ""insurance_495_033"", ""insurance_495_034"", ""insurance_495_035"", ""insurance_495_036"", ""insurance_495_037"", ""insurance_495_038"", ""insurance_495_039"", ""insurance_495_040"", ""insurance_495_041"", ""insurance_495_042"", ""insurance_495_043"", ""insurance_495_044"", ""insurance_495_045"", ""insurance_495_046"", ""insurance_495_047"", ""insurance_495_048"", ""insurance_495_049"", ""insurance_495_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Welcome to Rivertoen Insursnce, my name is Racheal and how may I help you?"", ""Hey I had an unfortunate suituation happen last week. My house was destroyed due to the heavy downpour that occurred last week."", ""Jeez! So sorry about that."", ""The experience has being traumatizing, my family and myself has being displaced with no where to go to."", ""That is such a trivial experience. How may I be of help to you."", ""i will like to file a property claim."", ""Ok i can have that done for you, which plan do you have enrolled with us."", ""I have the Home complete plan active with your firm."", ""I will like to get the claim as soon as possible."", ""Ok, that will not be an issue."", ""How long does it take averagely for the Claim to fall through."", ""It all varies sir, it can take around a week or there about."", ""Can it be gotten earlier than that?"", ""Uh-oh, possibly it can. It also depends on you getting the appropriate documentations set for verification process."", ""I just hope your company can be so effective for once because since in have being using your company it has being fraustrating."", ""So sorry sir, we will do our posible best."", ""Please provide me with your first name and your last name."", ""My first name is James."", ""Ok, go on, What is your last name."", ""My last name is Spielman."", ""That is spelled has S.p.i.e.l.m.a.n correct?"", ""Yep, Correct."", ""I will be needing your birthdate."", ""you need my birthday?"", ""Nah, I mean your date of birth."", ""Oh, It's ok. My birthdate is Fifth of May nineteen ninty two."", ""Gotcha, your customer number please."", ""My I don't have my customer number right now, it went with the house."", ""Ok then, give me your SSN number."", ""The number is one one two."", ""One one two."", ""Zero one one."", ""Zero one one."", ""Five two two."", ""Five two two. What is your moher maiden name."", ""Why all this much Question please?"", ""It's for security sir."", ""Jeez! Her maiden name is Mark."", ""Ok, can you tell me what kind of damage occurred."", ""It was a fire outbreak."", ""Is it complete or partial."", ""It's Complete."", ""Ok sir, Please give me few minutes while I file the claim."", ""It's all set now. The claim has being filed."", ""Ok thanks."", ""Please you will be contacted for verification, please make available your proofs."", ""OK I will do that."", ""Is there anything else you will want me to do for you."", ""No, That will be all."", ""Alright Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
496,"{""dialogue_id"": ""496"", ""turns"": {""turn_id"": [""insurance_496_000"", ""insurance_496_001"", ""insurance_496_002"", ""insurance_496_003"", ""insurance_496_004"", ""insurance_496_005"", ""insurance_496_006"", ""insurance_496_007"", ""insurance_496_008"", ""insurance_496_009"", ""insurance_496_010"", ""insurance_496_011"", ""insurance_496_012"", ""insurance_496_013"", ""insurance_496_014"", ""insurance_496_015"", ""insurance_496_016"", ""insurance_496_017"", ""insurance_496_018"", ""insurance_496_019"", ""insurance_496_020"", ""insurance_496_021"", ""insurance_496_022"", ""insurance_496_023"", ""insurance_496_024"", ""insurance_496_025"", ""insurance_496_026"", ""insurance_496_027"", ""insurance_496_028"", ""insurance_496_029"", ""insurance_496_030"", ""insurance_496_031"", ""insurance_496_032"", ""insurance_496_033"", ""insurance_496_034"", ""insurance_496_035"", ""insurance_496_036"", ""insurance_496_037"", ""insurance_496_038"", ""insurance_496_039"", ""insurance_496_040"", ""insurance_496_041"", ""insurance_496_042"", ""insurance_496_043"", ""insurance_496_044"", ""insurance_496_045"", ""insurance_496_046"", ""insurance_496_047"", ""insurance_496_048"", ""insurance_496_049"", ""insurance_496_050"", ""insurance_496_051"", ""insurance_496_052"", ""insurance_496_053"", ""insurance_496_054"", ""insurance_496_055"", ""insurance_496_056"", ""insurance_496_057"", ""insurance_496_058"", ""insurance_496_059"", ""insurance_496_060"", ""insurance_496_061"", ""insurance_496_062"", ""insurance_496_063"", ""insurance_496_064"", ""insurance_496_065"", ""insurance_496_066"", ""insurance_496_067"", ""insurance_496_068"", ""insurance_496_069"", ""insurance_496_070"", ""insurance_496_071"", ""insurance_496_072"", ""insurance_496_073"", ""insurance_496_074"", ""insurance_496_075"", ""insurance_496_076"", ""insurance_496_077"", ""insurance_496_078"", ""insurance_496_079"", ""insurance_496_080"", ""insurance_496_081"", ""insurance_496_082"", ""insurance_496_083"", ""insurance_496_084"", ""insurance_496_085"", ""insurance_496_086"", ""insurance_496_087"", ""insurance_496_088"", ""insurance_496_089"", ""insurance_496_090"", ""insurance_496_091"", ""insurance_496_092"", ""insurance_496_093"", ""insurance_496_094"", ""insurance_496_095"", ""insurance_496_096"", ""insurance_496_097"", ""insurance_496_098"", ""insurance_496_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hey, how's your day going?"", ""Very well, thank you. You?"", ""Going well too."", ""Good. Please how may I help you?"", ""I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen."", ""Sure thing. I can help you with that. May I have your first name please?"", ""My name is Billy Jones."", ""just to confirm, is Billie spelled b. i. l. l. i. e.?"", ""No, it's b. i. l. l. y."", ""Gotcha, b. i. l. l. y. Billy as the first name and Jones as the last name right?"", ""Yep, that's right."", ""Alright. May I have your date of birth please?"", ""Sure. my date of birth is April sixth, nineteen eighty eight."", ""Okay. April sixth, nineteen eighty eight. Is that correct?"", ""Yes, that's correct."", ""Well, Could you please provide your phone number and social security number?"", ""Oh! Ok. My phone number is two two five."", ""two two five."", ""five eight two."", ""five eight two."", ""one one two nine."", ""one one two nine."", ""Yep, that's right."", ""two two five five eight two one one two nine. Is that correct?"", ""Yes, that's correct."", ""Okay. May I also have your social security number please?"", ""Please what's the meaning of all these? I think these questions are getting too much. I have so much to do today and I don't want to use all the time I have calling the customer care service."", ""We are sorry for the inconvenience sir. We just want to make your the verification process is thorough and complete."", ""Just make it quicker. Please what's the next question? You asked my social security number right?"", ""Yes, that's right sir."", ""give me a moment please."", ""Sure, take your time."", ""Okay. My social security number is three three two."", ""three three two."", ""four four four."", ""four four four."", ""one two one."", ""one two one."", ""Yep, that's right."", ""Alright. You said three three one four four four one two one. Is that correct?"", ""Yes, that's correct. hold on, did you just say one two one?"", ""Yes, the last three numbers are one two one. Is that correct?"", ""No, it's actually one three one. The last three numbers are one three one not one two one."", ""Oh! Okay. Please listen carefully while I repeat the numbers."", ""Okay."", ""Three three two four four four one three one. Is that correct?"", ""Yes, that's right."", ""Perfect. Now I'll need you to give an answer to your security questions."", ""Alright."", ""Your mother's maiden name is your security question. Is that correct?"", ""Yes, that's correct."", ""May I know the answer to that?"", ""Of course. My mother's maiden name is Pearson."", ""that's correct."", ""Yes, it is."", ""Perfect. To successfully add a dependent to your plan, I'm going to need your policy number and details of the dependent you wish to add in your plan. I'll be asking you that shortly. Do you understand?"", ""Alright. Please go on."", ""Okay. may I have your policy number please?"", ""My policy number is can you hold on please?"", ""Sure, take your time."", ""Got it. My policy number is five two one."", ""five two one."", ""four three one."", ""four three one."", ""eight one two."", ""eight one two."", ""Yep, that's correct."", ""Okay, five two one four three one eight one two. Is that correct?"", ""yes it is."", ""Okay. How are you related to your new dependent?"", ""Well, she's my daughter."", ""Alright. May I know her first name and last name please?"", ""Her name is Annie Jones."", ""Okay. Kindly hold on while I input that."", ""Sure."", ""May I know her date of birth?"", ""Her date of birth is August third, two thousand and eight."", ""August third, two thousand and eight. Is that correct?"", ""Yep, that's right. That was one of the happiest year of my life. Annie brought joy and happiness to our family and I just love her so much."", ""That's so graceful."", ""Oh! thank you."", ""You're welcome sir. Now I would like you to give me a short description of her health condition."", ""Is that really necessary?"", ""Yes sir, it's part of the process."", ""Okay, Annie has always been strong. She has had quite a few illness over the years but she's as healthy as a horse."", ""Alright. Those illnesses you mentioned, can you give a more elaborate or simple description of them?"", ""I think they were mainly fever and she's passed them now. She's now much better."", ""Okay. Please hold while I input that into the system."", ""Yeah sure."", ""Done. Now I will add Annie Jones as a dependent in your plan. Do you confirm?"", ""Sure, go on."", ""Okay. Done. May I know how you intend to pay for your dependent?"", ""Well, I will do that myself on the website if that's okay."", ""Of course it is. May I know if there is anything else I can help you with?"", ""No, I think that'll be all for now."", ""Alright. Thank you for contacting us."", ""Thank you too, bye!"", ""Bye! Have a nice day!"", ""You too.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
497,"{""dialogue_id"": ""497"", ""turns"": {""turn_id"": [""insurance_497_000"", ""insurance_497_001"", ""insurance_497_002"", ""insurance_497_003"", ""insurance_497_004"", ""insurance_497_005"", ""insurance_497_006"", ""insurance_497_007"", ""insurance_497_008"", ""insurance_497_009"", ""insurance_497_010"", ""insurance_497_011"", ""insurance_497_012"", ""insurance_497_013"", ""insurance_497_014"", ""insurance_497_015"", ""insurance_497_016"", ""insurance_497_017"", ""insurance_497_018"", ""insurance_497_019"", ""insurance_497_020"", ""insurance_497_021"", ""insurance_497_022"", ""insurance_497_023"", ""insurance_497_024"", ""insurance_497_025"", ""insurance_497_026"", ""insurance_497_027"", ""insurance_497_028"", ""insurance_497_029"", ""insurance_497_030"", ""insurance_497_031"", ""insurance_497_032"", ""insurance_497_033"", ""insurance_497_034"", ""insurance_497_035"", ""insurance_497_036"", ""insurance_497_037"", ""insurance_497_038"", ""insurance_497_039"", ""insurance_497_040"", ""insurance_497_041"", ""insurance_497_042"", ""insurance_497_043"", ""insurance_497_044"", ""insurance_497_045"", ""insurance_497_046"", ""insurance_497_047"", ""insurance_497_048"", ""insurance_497_049"", ""insurance_497_050"", ""insurance_497_051"", ""insurance_497_052"", ""insurance_497_053"", ""insurance_497_054"", ""insurance_497_055"", ""insurance_497_056"", ""insurance_497_057"", ""insurance_497_058"", ""insurance_497_059"", ""insurance_497_060"", ""insurance_497_061"", ""insurance_497_062"", ""insurance_497_063"", ""insurance_497_064"", ""insurance_497_065"", ""insurance_497_066"", ""insurance_497_067"", ""insurance_497_068"", ""insurance_497_069"", ""insurance_497_070"", ""insurance_497_071"", ""insurance_497_072"", ""insurance_497_073"", ""insurance_497_074"", ""insurance_497_075"", ""insurance_497_076"", ""insurance_497_077"", ""insurance_497_078"", ""insurance_497_079"", ""insurance_497_080"", ""insurance_497_081"", ""insurance_497_082"", ""insurance_497_083"", ""insurance_497_084""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Yea, I'd like to enroll a plan in my account. I tried to enroll it on your website but couldn't. I guess I have to make a phone call to enroll it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Everret Crawford."", ""Okay, Everret as your first name and Crawford as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's four four four three."", ""four four four three."", ""Six six two two."", ""Six six two two."", ""Yep, that's right."", ""Okay, four four four three six six two two, is that correct?"", ""Oh! Sorry, it actually ends with six six two seven not six six two two. I thought I saw two."", ""Okay. No worries sir. You said four four four two Six six two seven right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is January twenty fifth, nineteen ninety."", ""January twenty fifth, nineteen ninety right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Please provide me your phone number."", ""Five one zero."", ""Five one zero."", ""Eight zero two."", ""Eight zero two."", ""Six eight two seven."", ""Six eight two seven."", ""Yea."", ""Okay, five one zero eight zero two six eight two seven, is that correct?"", ""Yes."", ""Your SSN please sir."", ""Seven two eight six five four eight four nine."", ""Okay Seven two eight six five four eight four nine."", ""Yep."", ""Okay done. Kindly provide your security answer."", ""Glancy."", ""Okay. Glancy is your mother's maiden name?"", ""Yes."", ""Okay what plan do you want to enroll in?"", ""I'm a driver so I will love to know your car insurance plan."", ""Okay. We have three plans for automobile insurance."", ""Okay good state them."", ""we have the Basic Auto Plan which is one thousand dollars per year."", ""Okay."", ""we have the Preferred Auto Plan which is one thousand five hundred dollars per year."", ""Okay."", ""we have the Complete Auto Plan which is two thousand dollars per year."", ""Alright. Thanks! #Um, I'll like to go with the lowest price."", ""Okay. That's the Basic Auto Plan which is one thousand dollars per year."", ""Yes exactly."", ""Kindly provide me your credit card details for the payment."", ""Four seven one six."", ""Four seven one six."", ""Zero five zero seven."", ""Zero five zero seven."", ""Two nine six six."", ""Two nine six six."", ""Three six four three."", ""Three six four three."", ""The Expiration month and year."", ""Go on."", ""Three, twenty twenty five."", ""Three, twenty twenty five."", ""Yea."", ""What about the CVV sir."", ""Alright eight seven one."", ""Okay. Can I proceed with the payment?"", ""Yea do."", ""Wait a seconds sir."", ""Okay."", ""You have successfully enroll in the Basic Auto Plan which is one thousand dollars per year."", ""Thanks."", ""Thank you for contacting us. Do have a great day."", ""Yea and you too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
498,"{""dialogue_id"": ""498"", ""turns"": {""turn_id"": [""insurance_498_000"", ""insurance_498_001"", ""insurance_498_002"", ""insurance_498_003"", ""insurance_498_004"", ""insurance_498_005"", ""insurance_498_006"", ""insurance_498_007"", ""insurance_498_008"", ""insurance_498_009"", ""insurance_498_010"", ""insurance_498_011"", ""insurance_498_012"", ""insurance_498_013"", ""insurance_498_014"", ""insurance_498_015"", ""insurance_498_016"", ""insurance_498_017"", ""insurance_498_018"", ""insurance_498_019"", ""insurance_498_020"", ""insurance_498_021"", ""insurance_498_022"", ""insurance_498_023"", ""insurance_498_024"", ""insurance_498_025"", ""insurance_498_026"", ""insurance_498_027"", ""insurance_498_028"", ""insurance_498_029"", ""insurance_498_030"", ""insurance_498_031"", ""insurance_498_032"", ""insurance_498_033"", ""insurance_498_034"", ""insurance_498_035"", ""insurance_498_036"", ""insurance_498_037"", ""insurance_498_038"", ""insurance_498_039"", ""insurance_498_040"", ""insurance_498_041"", ""insurance_498_042"", ""insurance_498_043"", ""insurance_498_044"", ""insurance_498_045"", ""insurance_498_046"", ""insurance_498_047"", ""insurance_498_048"", ""insurance_498_049"", ""insurance_498_050"", ""insurance_498_051"", ""insurance_498_052"", ""insurance_498_053"", ""insurance_498_054"", ""insurance_498_055"", ""insurance_498_056"", ""insurance_498_057"", ""insurance_498_058"", ""insurance_498_059"", ""insurance_498_060"", ""insurance_498_061"", ""insurance_498_062"", ""insurance_498_063"", ""insurance_498_064"", ""insurance_498_065""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Welcome to Rivertown Customer Care Service. How may I be of help to you?"", ""Good morning, How are you?"", ""I'm fine as well. How may I help you?"", ""I don't seem to remember my password."", ""You want to reset your password right?"", ""yep!"", ""Kindly provide your details for identification ma'am."", ""What details to be precise?"", ""Your first name?"", ""Maria."", ""Is it spelt as M.A.R.I.A.H?"", ""No, It is spelt as M.A.R.I.A."", ""Can I have your last name ma'am?"", ""Clarke."", ""Is it spelt as C.L.A.R.K.E?"", ""Yes please."", ""What's your date of birth ma'am?"", ""May Twenty Eight Nineteen Ninety Two."", ""Wow! It's a pleasure sharing the same date with you."", ""That's so nice."", ""Your Phone number?"", ""Eight Zero Two."", ""Eight Zero Two."", ""Nine Five One."", ""Nine Five One."", ""Four Eight Nine Zero."", ""Please reconfirm your phone number, Eight Zero Two Nine Five One Four Eight Nine Zero."", ""Yes that's right."", ""Your Social Security Number."", ""Nine Seven Two."", ""Nine Seven Two."", ""Five Four Six."", ""Five Four Six."", ""Zero Eight One."", ""The last two digits are incorrect ma'am. Please reconfirm."", ""I'm not with my glasses. Kindly give me few minutes to get my glasses."", ""Oh! That's fine ma'am."", ""the last three digits are Zero Seven Seven."", ""Just a minute ma'am. I'm with you."", ""Alright. Can I also change my insurance plan?"", ""Yes ma'am. I can help you with it but let me sort this out first."", ""Uh-huh."", ""The answer to your Security Question."", ""that's where the problem lies. I can't seem to remember my security question."", ""I can help you change your security question. We have a range of questions you can pick from."", ""whoa! Please kindly help me out with it."", ""Kindly pick the question you can easily remember ma'am."", ""I will write it somewhere."", ""Your mother's maiden name, your childhood best friend name, Your first pet name, your high school name, your favourite teacher's name."", ""My first pet name is Jayden. I will never forget him. He died a painful death."", ""I'm so sorry for your loss ma'am."", ""Thank you."", ""So your new security question is the name of your first pet and your security answer is Jayden right?"", ""Absolutely correct."", ""I'll need your functional email address ma'am."", ""maria carter at gmail dot com."", ""A password reset link will be sent to your mail. Please kindly click on the link to reset your password."", ""Thanks for the help."", ""You want me to help you change your insurance plan?"", ""Yes but not now. That will be very much later."", ""Is there any other thing you would love me to help you out with?"", ""That would be all for now."", ""Enjoy the rest of the day ma'am."", ""You too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
499,"{""dialogue_id"": ""499"", ""turns"": {""turn_id"": [""insurance_499_000"", ""insurance_499_001"", ""insurance_499_002"", ""insurance_499_003"", ""insurance_499_004"", ""insurance_499_005"", ""insurance_499_006"", ""insurance_499_007"", ""insurance_499_008"", ""insurance_499_009"", ""insurance_499_010"", ""insurance_499_011"", ""insurance_499_012"", ""insurance_499_013"", ""insurance_499_014"", ""insurance_499_015"", ""insurance_499_016"", ""insurance_499_017"", ""insurance_499_018"", ""insurance_499_019"", ""insurance_499_020"", ""insurance_499_021"", ""insurance_499_022"", ""insurance_499_023"", ""insurance_499_024"", ""insurance_499_025"", ""insurance_499_026"", ""insurance_499_027"", ""insurance_499_028"", ""insurance_499_029"", ""insurance_499_030"", ""insurance_499_031"", ""insurance_499_032"", ""insurance_499_033"", ""insurance_499_034"", ""insurance_499_035"", ""insurance_499_036"", ""insurance_499_037"", ""insurance_499_038"", ""insurance_499_039"", ""insurance_499_040"", ""insurance_499_041"", ""insurance_499_042"", ""insurance_499_043"", ""insurance_499_044"", ""insurance_499_045"", ""insurance_499_046"", ""insurance_499_047"", ""insurance_499_048"", ""insurance_499_049"", ""insurance_499_050"", ""insurance_499_051"", ""insurance_499_052"", ""insurance_499_053"", ""insurance_499_054"", ""insurance_499_055"", ""insurance_499_056"", ""insurance_499_057"", ""insurance_499_058"", ""insurance_499_059"", ""insurance_499_060"", ""insurance_499_061"", ""insurance_499_062"", ""insurance_499_063"", ""insurance_499_064"", ""insurance_499_065"", ""insurance_499_066"", ""insurance_499_067"", ""insurance_499_068"", ""insurance_499_069"", ""insurance_499_070"", ""insurance_499_071"", ""insurance_499_072"", ""insurance_499_073"", ""insurance_499_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to find agent of your insurance company closer to me."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is Teresa Smith."", ""Okay, Teresa as your first name and Smith as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth ma."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's nine five zero five."", ""Nine five zero five."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, nine five zero five four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said nine five zero five four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is August sixth, nineteen eighty one."", ""August sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know your zip code?"", ""The zip code is one."", ""One."", ""Yes."", ""Which contact method they prefer? Is it email or phone number?"", ""I will go with email."", ""Okay kindly provide me your email sd."", ""teresa smith at yahoo dot com."", ""Okay. Please hang on while I make the search for you ma."", """", ""I'll send the location to you through your email. Do you confirm that?"", ""Yes please, you can proceed."", ""Alright."", ""Yep."", ""Okay done. It's has been sent to you successfully."", ""thanks."", ""Is there anything else I can help you with?"", ""well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them."", ""Yes, we do. Would you like to know the types of pet insurance plans we offer?"", ""Sure. Go on please. I can't wait to get Cassie insured."", ""Cassie?"", ""Oh! That's my dog's name. Please go on."", ""Okay. So we offer two types of pet insurance."", ""uh-uhn."", ""We have the Petcare Basic which costs five hundred dollar per year."", ""Okay."", ""The other one is Petcare Preferred which cost one thousand dollars per year."", ""Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others."", ""please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir."", ""Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me."", ""Duly noted sir. Thank you so much ma. Is there anything else I can help you with?"", ""one last thing please."", ""okay."", ""I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?"", ""Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience."", ""Alright. But I hope these extra charges of your won't be a burden."", ""It definitely won't be a burden sir. We will make sure it's as low as possible."", ""Alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us ma."", ""Thank you too."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
500,"{""dialogue_id"": ""500"", ""turns"": {""turn_id"": [""insurance_500_000"", ""insurance_500_001"", ""insurance_500_002"", ""insurance_500_003"", ""insurance_500_004"", ""insurance_500_005"", ""insurance_500_006"", ""insurance_500_007"", ""insurance_500_008"", ""insurance_500_009"", ""insurance_500_010"", ""insurance_500_011"", ""insurance_500_012"", ""insurance_500_013"", ""insurance_500_014"", ""insurance_500_015"", ""insurance_500_016"", ""insurance_500_017"", ""insurance_500_018"", ""insurance_500_019"", ""insurance_500_020"", ""insurance_500_021"", ""insurance_500_022"", ""insurance_500_023"", ""insurance_500_024"", ""insurance_500_025"", ""insurance_500_026"", ""insurance_500_027"", ""insurance_500_028"", ""insurance_500_029"", ""insurance_500_030"", ""insurance_500_031"", ""insurance_500_032"", ""insurance_500_033"", ""insurance_500_034"", ""insurance_500_035"", ""insurance_500_036"", ""insurance_500_037"", ""insurance_500_038"", ""insurance_500_039"", ""insurance_500_040"", ""insurance_500_041"", ""insurance_500_042"", ""insurance_500_043"", ""insurance_500_044"", ""insurance_500_045"", ""insurance_500_046"", ""insurance_500_047"", ""insurance_500_048"", ""insurance_500_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello good afternoon, thank you for calling Riverton Insurance. How may I help you?"", ""Good afternoon, how are you?"", ""I'm good, thank you. What about you?"", ""I'm doing well too."", ""So, how may I help you ma'am?"", ""#Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling."", ""Sorry about that."", ""# Errm, It's fine."", ""I will help you with the creating of the account ma'am. May I have your full name please?"", ""Do you mean my first name and last name?"", ""Yes please."", ""My name is Kaitlin Denver."", ""Thank you ma'am, Kaitlin. DenverJust to confirm, is Kaitlin spelt c.a.t.l.y.n?"", ""No, it is k.a.i.t.l.i.n."", ""Gotcha, k.a.i.t.l.i.n. #Ummm, please hold on a minute ma'am."", ""Okay."", ""What's your phone number please?"", ""My phone number is four one seven seven five six two nine one six."", ""You said four one seven seven five six two nine one six."", ""#Um, yep that's right."", ""Okay ma'am.Please what's your mother's maiden name?"", ""Why do you need that?"", ""Please bear with us ma'am. It's a security question that will help us create an account for you."", ""Alright then. My mother's maiden name is Connor."", ""#Umm, okay. Is that spelt c.o.n.o.r?"", ""#Errm..nope. It's c.o.n.n.o.r."", ""Gotcha. What's your date of birth ma'am?"", ""#Ohhhh, how may more questions do I have to answer?"", ""Apologies ma'am, just about five more questions about your personal details."", ""#Hmmmm, I don't have all day."", ""Apologies ma'am, it won't take long. We'll soon be done."", ""Okay, if you say so. My date of birth is third of July nineteen eighty."", ""Okay, third July nineteen eighty right?"", ""Yes please, next question."", ""Okay ma'am. What's your home address please?"", ""Two six nine six Grand Avenue, Orlanda, Florida."", ""Okay. Two nine six, Grand Avenue, Orlando, Florida, right?"", ""Yes please."", ""Okay ma'am. We'll need your zip code please."", ""I think it's three two mm, eight one five mm. Yep, that is it."", ""#Errrmm, you said three two eight one five, right?"", ""Yes please."", ""Okay ma'am.Lastly, we'll be needing your socail security number please."", ""#Umm, okay. It's seven six nine four eight four seven seven two."", ""Gotcha. We have successfully created your account ma'am. Thank you for your patience. Is there anything else I may help you with?"", ""#Ahh, finally. Thank you. That will be all for now."", ""You're welcome ma'am. Thank you for choosing Riverton Insurance. Have a good day."", ""Have a good day too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
501,"{""dialogue_id"": ""501"", ""turns"": {""turn_id"": [""insurance_501_000"", ""insurance_501_001"", ""insurance_501_002"", ""insurance_501_003"", ""insurance_501_004"", ""insurance_501_005"", ""insurance_501_006"", ""insurance_501_007"", ""insurance_501_008"", ""insurance_501_009"", ""insurance_501_010"", ""insurance_501_011"", ""insurance_501_012"", ""insurance_501_013"", ""insurance_501_014"", ""insurance_501_015"", ""insurance_501_016"", ""insurance_501_017"", ""insurance_501_018"", ""insurance_501_019"", ""insurance_501_020"", ""insurance_501_021"", ""insurance_501_022"", ""insurance_501_023"", ""insurance_501_024"", ""insurance_501_025"", ""insurance_501_026"", ""insurance_501_027"", ""insurance_501_028"", ""insurance_501_029"", ""insurance_501_030"", ""insurance_501_031"", ""insurance_501_032"", ""insurance_501_033"", ""insurance_501_034"", ""insurance_501_035"", ""insurance_501_036"", ""insurance_501_037"", ""insurance_501_038"", ""insurance_501_039"", ""insurance_501_040"", ""insurance_501_041"", ""insurance_501_042"", ""insurance_501_043"", ""insurance_501_044"", ""insurance_501_045"", ""insurance_501_046"", ""insurance_501_047"", ""insurance_501_048"", ""insurance_501_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you?"", ""Yes I would like to add a dependent to my policy. Last year I added my son but I've had another baby since then so I was hoping to add him as well."", ""Congratulations on the new baby! I can definitely assist you with that today. May I have your first and last name?"", ""My first name is John. My last name is Rawlings, r. a. w. l. i. n. g. s."", ""Got it. May I also get your customer number?"", ""I don't have that with me right now. can you look me up a different way?"", ""Sure thing. Instead of your customer ID can I get your date of birth and phone number?"", ""Yes. My date of birth is January sixth nineteen eighty five and my phone number is eight five zero one two three four five six."", ""Thank you for that information. Can you also give me your full social and tell me your mother's maiden name?"", ""It's one two three four five six seven eight nine and my mother's maiden name is Thompson."", ""Perfect. I've got your account pulled up here. You stated that you'd like to add a dependent? Is that correct?"", ""Yes. I want to add my son."", ""Perfect. May I have his first and last name to get that started for you?"", ""Yes. his first name is Jacob and his last name is Rawlings. Same spelling as mine."", ""Got it. Thank you. and just to confirm you said this is your son?"", ""Yes that's correct."", ""What is his date of birth?"", ""July thirteenth twenty twenty one."", ""Okay. Thank you. Can you tell me if he's had any type of health issues?"", ""No not so far. He's healthy and hasn't had any major issues since being born."", ""Well that's great news! I'm happy to hear you have a healthy baby."", ""Thank you me too. He's been great so far."", ""Good to hear. I've gone ahead and added him to your policy. It looks like your rates will only increase by three hundred twenty two dollars per year."", ""Okay. When does that go into effect?"", ""Let's see. This should be effective starting today and will be in effect until your policy ends or unless you remove him as a dependent."", ""Okay. is there any way to do this online so I don't have to call in the future?"", ""Yes sir. You should be able to do it by logging into your account at w. w. w. dot rivertown insurance dot com."", ""Okay that sounds good. We plan on expanding our family more so that'll be helpful to know for the next time I need to add someone."", ""Perfect! It should be an easy process. You'll select edit policy from the upper left hand corner when you log in and just follow the prompts to add a dependent."", ""Sounds easy enough. Do I owe anything today?"", ""No sir. There is no change to your bill as of right now."", ""Okay."", ""Was there anything else I can do for you today?"", ""I don't think so. Oh! Yes, when will I get new cards for my son?"", ""let me check on that for your "", ""I'm assuming it'll come by regular mail? Or will you FedEx it?"", ""I'm not entirely sure. I'm checking now."", ""Okay."", ""It looks like it'll take around seven to ten business days and it will come via postal service."", ""So that's regular mail?"", ""Yes that's correct."", ""Okay great. Thanks."", ""Not a problem at all! Were there any other questions I could assist you with?"", ""I don't think so right at the moment."", ""No problem. You are more than welcome to call anytime and we can help you if you think of something else."", ""Thank you I appreciate it."", ""You're welcome sir. Again congratulations on the new baby and I hope you enjoy your day."", ""Thank you."", ""Thank you for calling Rivertown Insurance. Have a great day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
502,"{""dialogue_id"": ""502"", ""turns"": {""turn_id"": [""insurance_502_000"", ""insurance_502_001"", ""insurance_502_002"", ""insurance_502_003"", ""insurance_502_004"", ""insurance_502_005"", ""insurance_502_006"", ""insurance_502_007"", ""insurance_502_008"", ""insurance_502_009"", ""insurance_502_010"", ""insurance_502_011"", ""insurance_502_012"", ""insurance_502_013"", ""insurance_502_014"", ""insurance_502_015"", ""insurance_502_016"", ""insurance_502_017"", ""insurance_502_018"", ""insurance_502_019"", ""insurance_502_020"", ""insurance_502_021"", ""insurance_502_022"", ""insurance_502_023"", ""insurance_502_024"", ""insurance_502_025"", ""insurance_502_026"", ""insurance_502_027"", ""insurance_502_028"", ""insurance_502_029"", ""insurance_502_030"", ""insurance_502_031"", ""insurance_502_032"", ""insurance_502_033"", ""insurance_502_034"", ""insurance_502_035"", ""insurance_502_036"", ""insurance_502_037"", ""insurance_502_038"", ""insurance_502_039"", ""insurance_502_040"", ""insurance_502_041"", ""insurance_502_042"", ""insurance_502_043"", ""insurance_502_044"", ""insurance_502_045"", ""insurance_502_046"", ""insurance_502_047"", ""insurance_502_048"", ""insurance_502_049"", ""insurance_502_050"", ""insurance_502_051"", ""insurance_502_052"", ""insurance_502_053"", ""insurance_502_054"", ""insurance_502_055"", ""insurance_502_056"", ""insurance_502_057"", ""insurance_502_058"", ""insurance_502_059"", ""insurance_502_060"", ""insurance_502_061"", ""insurance_502_062"", ""insurance_502_063"", ""insurance_502_064"", ""insurance_502_065"", ""insurance_502_066"", ""insurance_502_067"", ""insurance_502_068"", ""insurance_502_069"", ""insurance_502_070"", ""insurance_502_071"", ""insurance_502_072"", ""insurance_502_073"", ""insurance_502_074"", ""insurance_502_075"", ""insurance_502_076"", ""insurance_502_077"", ""insurance_502_078"", ""insurance_502_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I will love to create an insurance account with Rivertown insurance company."", ""#oh. Great decision. You'll provide me some information about yourself. Lets begin with your name sir."", ""My name is John Robert."", ""Okay, John is your first name while Robert is your last name?"", ""Yes."", ""Okay, I'll also need your phone number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Phone number, one two five."", ""Yes, one two five."", ""Two one two two."", ""Two one two two."", ""seven five nine."", ""Seven five nine."", ""Sorry it's seven five eight. I thought I saw nine."", ""Okay. No worries sir. You said one two five two one two two seven five eight right?"", ""Yeah, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure, my date of birth is December fourth, nineteen seven two."", ""December fourth, nineteen seven two, right?"", ""Yeah, that's right."", ""Okay, a moment please."", ""Okay."", ""Alright, can you provide me your state and street address?"", ""Sure. I'm in Texas right now."", ""Okay. What's your street address?"", ""Number thirteen, micro street."", ""Okay, just a moment please."", ""Okay."", ""Alright. May I know the city you are?"", ""I'm from Maradona city."", ""Okay."", ""Is that all?"", ""Not yet sir, zip code of the city sir."", ""Zip code?"", ""Yes zip code sir."", ""Can you please get that for me, I don't know the zip code of my city?"", ""Okay. Please hang on while I do that for you sir."", ""Okay thanks."", ""It's one nine six zero five, kindly write it down just in case you might need it some other time."", ""Okay, thank you so very much."", ""Next, you will have to provide some nine digit to use as your security code."", ""Okay."", ""Kindly provide it for me sir."", ""Two two two."", ""Two two two."", ""Three three three."", ""Three three three."", ""Six six six."", ""Six six six."", ""Yeah, that's right."", ""You said two two two three three three six six six."", ""Yes, exactly."", ""And last but not the least, you have to create a security question that will be used to verify your identity."", ""Okay, can I use my childhood nickname?"", ""Yes exactly, provide me that sir."", ""My childhood nickname is Stuart."", ""Thanks, your account has been created succefully."", ""Thanks, can you provide me my log in details?"", ""Please get a piece of paper and pen so you can write it down?"", ""Okay."", ""Good, customer number."", ""Alright customer number."", ""Can I proceed?"", ""Yes, please do."", ""Zero zero six six."", ""Zero zero six six."", ""Zero zero six six."", ""Zero zero six six."", ""Yes."", ""You said zero zero six six zero zero six six right?"", ""Yes sir."", ""Thank you so much."", ""Thank you for registering with us sir."", ""My pleasure."", ""But sir you haven't stated which of our plan you will prefer sir?"", ""I will surely do that myself."", ""Okay thanks."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
503,"{""dialogue_id"": ""503"", ""turns"": {""turn_id"": [""insurance_503_000"", ""insurance_503_001"", ""insurance_503_002"", ""insurance_503_003"", ""insurance_503_004"", ""insurance_503_005"", ""insurance_503_006"", ""insurance_503_007"", ""insurance_503_008"", ""insurance_503_009"", ""insurance_503_010"", ""insurance_503_011"", ""insurance_503_012"", ""insurance_503_013"", ""insurance_503_014"", ""insurance_503_015"", ""insurance_503_016"", ""insurance_503_017"", ""insurance_503_018"", ""insurance_503_019"", ""insurance_503_020"", ""insurance_503_021"", ""insurance_503_022"", ""insurance_503_023"", ""insurance_503_024"", ""insurance_503_025"", ""insurance_503_026"", ""insurance_503_027"", ""insurance_503_028"", ""insurance_503_029"", ""insurance_503_030"", ""insurance_503_031"", ""insurance_503_032"", ""insurance_503_033"", ""insurance_503_034"", ""insurance_503_035"", ""insurance_503_036"", ""insurance_503_037"", ""insurance_503_038"", ""insurance_503_039"", ""insurance_503_040"", ""insurance_503_041"", ""insurance_503_042"", ""insurance_503_043"", ""insurance_503_044"", ""insurance_503_045"", ""insurance_503_046"", ""insurance_503_047"", ""insurance_503_048"", ""insurance_503_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good day thank you for contacting Rivertown customer service, my name is Evelyn how may I help you?"", ""Good morning I will like to cancel an operation."", ""Good morning. please can you tell me your name?"", ""I am Martins."", ""Good morning mister Martins if I get you clearly you said you will like to cancel an operation."", ""Yes."", ""Which Operation is that?"", ""Automatic Billing."", ""Okay sir."", ""Yeah."", ""One moment please."", ""No problem. Can you help me with it?"", ""Sure. Can you provide your account number, proxy number, account name, address, and security number."", ""this is much ask it one after the other."", ""#Hm okay. Account name."", ""Martins Rollins."", ""Martins Rollins?"", ""Yes."", ""Your account number?"", ""#Er three one."", ""Three one."", ""Five nine."", ""Five nine."", ""Four zero."", ""Four zero."", ""Six three."", ""Six three."", ""That's all."", ""How about your Proxy number?"", ""#Hm Which one is that?"", ""It is the four digit after the account number."", ""#Hm Okay. Six three."", ""Six there."", ""Seven one."", ""Seven one. Okay."", ""Yea."", ""What is your home address?"", ""two fourty Brooklyn Avenue, San Diego, California."", ""Answer to your security question."", ""What is the question?"", ""What is the name of your Childhood best friend?"", ""Clinton."", ""Okay. I just cancelled automatic billing on your account sir."", ""Thank you mister Evelyn."", ""You are welcome mister Martins."", ""Okay."", ""Okay Thank you for contacting Rivertown customer service enjoy the rest of the day."", ""And you to."", ""Bye bye."", ""Thanks.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
504,"{""dialogue_id"": ""504"", ""turns"": {""turn_id"": [""insurance_504_000"", ""insurance_504_001"", ""insurance_504_002"", ""insurance_504_003"", ""insurance_504_004"", ""insurance_504_005"", ""insurance_504_006"", ""insurance_504_007"", ""insurance_504_008"", ""insurance_504_009"", ""insurance_504_010"", ""insurance_504_011"", ""insurance_504_012"", ""insurance_504_013"", ""insurance_504_014"", ""insurance_504_015"", ""insurance_504_016"", ""insurance_504_017"", ""insurance_504_018"", ""insurance_504_019"", ""insurance_504_020"", ""insurance_504_021"", ""insurance_504_022"", ""insurance_504_023"", ""insurance_504_024"", ""insurance_504_025"", ""insurance_504_026"", ""insurance_504_027"", ""insurance_504_028"", ""insurance_504_029"", ""insurance_504_030"", ""insurance_504_031"", ""insurance_504_032"", ""insurance_504_033"", ""insurance_504_034"", ""insurance_504_035"", ""insurance_504_036"", ""insurance_504_037"", ""insurance_504_038"", ""insurance_504_039"", ""insurance_504_040"", ""insurance_504_041"", ""insurance_504_042"", ""insurance_504_043"", ""insurance_504_044"", ""insurance_504_045"", ""insurance_504_046"", ""insurance_504_047"", ""insurance_504_048"", ""insurance_504_049"", ""insurance_504_050"", ""insurance_504_051"", ""insurance_504_052"", ""insurance_504_053"", ""insurance_504_054"", ""insurance_504_055"", ""insurance_504_056"", ""insurance_504_057"", ""insurance_504_058"", ""insurance_504_059"", ""insurance_504_060"", ""insurance_504_061"", ""insurance_504_062"", ""insurance_504_063"", ""insurance_504_064"", ""insurance_504_065"", ""insurance_504_066"", ""insurance_504_067"", ""insurance_504_068"", ""insurance_504_069"", ""insurance_504_070"", ""insurance_504_071"", ""insurance_504_072"", ""insurance_504_073"", ""insurance_504_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How may I help you?"", ""Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it."", ""Okay. I can do that for you. May I have your first and last name please?"", ""My name is George Manson."", ""Okay, George as your first name and Manson as your last name?"", ""Yes."", ""Okay, I'll also need your customer number and your date of birth sir."", ""just a second."", ""Sure, please take your time."", ""Customer number, which exactly is the customer number? I'm not really sure."", ""Your customer number is the string of numbers above your profile picture."", ""Oh! right, I got it. The customer number is four four right?"", ""It should be eight digits long."", ""yes, it is."", ""Good. Could you read that number to me please?"", ""Yeah. It's zero two zero one."", ""Zero two zero one."", ""four four four three."", ""four four four three."", ""Yep, that's right."", ""Okay, zero two zero one four four four three, is that correct?"", ""Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three."", ""Okay. No worries sir. You said zero two zero one four four four two right?"", ""Yes, that's right."", ""Perfect. May I have your date of birth please?"", ""Sure. My date of birth is June sixth, nineteen eighty one."", ""June sixth, nineteen eighty one right?"", ""Yep, that's right."", ""Okay, just a moment please."", """", ""Alright. May I know cause of damage such as natural disaster, theft, accident, etc.?"", ""It is accident."", ""Okay. Before I proceed with a the property claim, may I know if you have suggestions on how we can serve you better?"", ""Well, But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent."", ""We're very sorry for the inconveniences. We will surely look into that."", ""Please do."", ""Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions."", ""I'll do that."", ""Okay. Please hang on while I proceed with the file property claim sir."", """", ""I'll proceed to your file property claim on the system. Do you confirm it?"", ""Yes please, you can proceed."", ""Alright, I will ask you some more question."", ""Okay go on."", ""Okay, Incident Date?"", ""December second, twenty nineteen."", ""December second, twenty nineteen."", ""yes."", ""Incident time please?"", ""It is around ten in the morning."", ""Okay, Property Type?"", ""It's a house."", ""Okay."", ""Yeah."", ""Property address?"", ""Okay, it is number ten purple street."", ""Number ten purple street."", ""Yea."", ""The claim has been successfully lodged. The claim number is zero zero two two."", ""Zero zero two two."", ""Yes."", ""Thanks."", ""Do you have anything else you can do for your?"", ""Yes. I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?"", ""Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience."", ""Alright. But I hope these extra charges of your won't be a burden."", ""It definitely won't be a burden sir. We will make sure it's as low as possible."", ""Alright."", ""Yes sir. Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you for contacting us sir."", ""Thank you too."", ""Do have a great day!"", ""You too. Bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], []]}}"
505,"{""dialogue_id"": ""505"", ""turns"": {""turn_id"": [""insurance_505_000"", ""insurance_505_001"", ""insurance_505_002"", ""insurance_505_003"", ""insurance_505_004"", ""insurance_505_005"", ""insurance_505_006"", ""insurance_505_007"", ""insurance_505_008"", ""insurance_505_009"", ""insurance_505_010"", ""insurance_505_011"", ""insurance_505_012"", ""insurance_505_013"", ""insurance_505_014"", ""insurance_505_015"", ""insurance_505_016"", ""insurance_505_017"", ""insurance_505_018"", ""insurance_505_019"", ""insurance_505_020"", ""insurance_505_021"", ""insurance_505_022"", ""insurance_505_023"", ""insurance_505_024"", ""insurance_505_025"", ""insurance_505_026"", ""insurance_505_027"", ""insurance_505_028"", ""insurance_505_029"", ""insurance_505_030"", ""insurance_505_031"", ""insurance_505_032"", ""insurance_505_033"", ""insurance_505_034"", ""insurance_505_035"", ""insurance_505_036"", ""insurance_505_037"", ""insurance_505_038"", ""insurance_505_039"", ""insurance_505_040"", ""insurance_505_041"", ""insurance_505_042"", ""insurance_505_043"", ""insurance_505_044"", ""insurance_505_045"", ""insurance_505_046"", ""insurance_505_047"", ""insurance_505_048"", ""insurance_505_049"", ""insurance_505_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""This is Flora speaking with you from Rivertown customer care service."", ""Hello I am Vincent. How is your day going?"", ""Fine Sir."", ""Okay I will like to ask some questions."", ""Okay sir. Go on."", ""Can i cancel a plan or upgrade my plan?"", ""Yes Sir. you can do all of this."", ""Okay. I will like to change a plan."", ""Okay no problem. Which plan is it?"", ""Automobile preferred auto."", ""Okay."", ""I will like to switch to the basic auto."", ""#Uh that's downgrading."", ""#Uh yes."", ""Why going for lesser package?"", ""I want to get a new house which I will like to also insure."", ""Okay that is a good property."", ""Thanks."", ""Okay. Do you have your account log in on a device?"", ""Yes."", ""Okay. Can I have your account number?"", ""#Hm Is the account number eight digit or ten digit?"", ""It is eight digit."", ""Okay. Four five."", ""Four five."", ""Two eight."", ""Two eight."", ""Eight zero."", ""Eight zero."", ""Nine four."", ""Nine four."", ""That is all."", ""The answer to your security question?"", ""#Uh What is the question?"", ""What is your mother maiden's name?"", ""#Uh Collins."", ""Okay. mister Vincent your initial plan expire in one weeks time."", ""Yes."", ""Should I cancel it and start the new plan or I should pend the new one so when the current one expire it will start automatically?"", ""Yes pend the new let it start automatically when the old one expire."", ""Okay. Done."", ""Thank you."", ""What about the other one?"", ""Till another time."", ""Okay. please mister "", ""Vincent."", ""mister Vincent please rate me after this call end."", ""No problem."", ""Thank you for patronising us do have a nice day."", ""And you to mister Flora."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
506,"{""dialogue_id"": ""506"", ""turns"": {""turn_id"": [""insurance_506_000"", ""insurance_506_001"", ""insurance_506_002"", ""insurance_506_003"", ""insurance_506_004"", ""insurance_506_005"", ""insurance_506_006"", ""insurance_506_007"", ""insurance_506_008"", ""insurance_506_009"", ""insurance_506_010"", ""insurance_506_011"", ""insurance_506_012"", ""insurance_506_013"", ""insurance_506_014"", ""insurance_506_015"", ""insurance_506_016"", ""insurance_506_017"", ""insurance_506_018"", ""insurance_506_019"", ""insurance_506_020"", ""insurance_506_021"", ""insurance_506_022"", ""insurance_506_023"", ""insurance_506_024"", ""insurance_506_025"", ""insurance_506_026"", ""insurance_506_027"", ""insurance_506_028"", ""insurance_506_029"", ""insurance_506_030"", ""insurance_506_031"", ""insurance_506_032"", ""insurance_506_033"", ""insurance_506_034"", ""insurance_506_035"", ""insurance_506_036"", ""insurance_506_037"", ""insurance_506_038"", ""insurance_506_039"", ""insurance_506_040"", ""insurance_506_041"", ""insurance_506_042"", ""insurance_506_043"", ""insurance_506_044"", ""insurance_506_045"", ""insurance_506_046"", ""insurance_506_047"", ""insurance_506_048"", ""insurance_506_049"", ""insurance_506_050"", ""insurance_506_051"", ""insurance_506_052"", ""insurance_506_053"", ""insurance_506_054"", ""insurance_506_055"", ""insurance_506_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance Customer care service. How may I help you?"", ""Hi. I want to cancel automatic billing on my account."", ""Alright. May I have your first name, last name and date of birth ma'am?"", ""My name is Khloe Allen. my date of birth is June Eight Nineteen Ninety."", ""Miss or mister Khloe ma'am?"", ""miss Khloe."", ""Can I have your Phone number ma'am?"", ""Two Eight Nine Five."", ""Two Eight Nine Five."", ""Two Five Eight."", ""Two Five Eight."", ""Six Seven Two."", ""Six Seven Two. can I have your social security number?"", ""Can you please be fast about the whole process?"", ""Alright ma'am..We need all these details or proper identification ma'am."", ""My social security number is Three Four Three Two."", ""You can go on ma'am."", ""Eight Six Five Three Two."", ""Gotcha! Confirmed. I need the answer to your security question ma'am."", ""Jayden. He was my best friend in high school."", ""Is it spelt as J.A.Y.D.E.N ma'am?"", ""Yep!"", ""So what's the complain ma?"", ""On the second of June, I was overcharged for my automobile insurance plan. I laid a complaint and it was resolved."", ""Oh! I'm so sorry about that ma'am."", ""That's not all. I was also overcharged for my life insurance plan."", ""Whoa! I'm so sorry ma'am."", ""I hate to be overbilled."", ""I'm so sorry ma'am. It won't repeat itself."", ""I tried cancelling it on the mobile app but I couldn't find that option so I had to call the helpline."", ""The option is under billing on the mobile app ma'am?"", ""I'll check it out much later."", ""We're working on your request ma'am. Please do hold on for a minute."", ""Oh! That's better."", ""Thank you ma'am. Do you need help with any other thing?"", ""Yes please. I would love to add a dependent to my insurance account."", ""We have successfully cancelled automatic billing on your credit card ma'am."", ""Finally. Please add a dependent to my account."", ""Sure thing. What relationship exists between you and the dependent ma'am?"", ""She's my sister."", ""Her name please?"", ""Joyce Allen."", ""What's her date of birth?"", ""July Nine Two thousand and Five."", ""Does she have any health challenge?"", ""Yes she does."", ""What's the health challenge ma'am?"", ""She has down syndrome."", ""Oh! I'm sorry about that miss Khloe."", ""Thank you."", ""Dependent successfully added. Is there any other thing you would love me to help you with?"", ""Nothing for now."", ""Thanks for choosing Rivertown insurance. We're sorry for all the inconveniences we caused you."", ""You really caused me so much inconvenience but it's fine now."", ""Well noted ma'am. Thank you for calling the customer care service. Have a lovely day miss Khloe."", ""Bye."", ""Bye miss Khloe.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
507,"{""dialogue_id"": ""507"", ""turns"": {""turn_id"": [""insurance_507_000"", ""insurance_507_001"", ""insurance_507_002"", ""insurance_507_003"", ""insurance_507_004"", ""insurance_507_005"", ""insurance_507_006"", ""insurance_507_007"", ""insurance_507_008"", ""insurance_507_009"", ""insurance_507_010"", ""insurance_507_011"", ""insurance_507_012"", ""insurance_507_013"", ""insurance_507_014"", ""insurance_507_015"", ""insurance_507_016"", ""insurance_507_017"", ""insurance_507_018"", ""insurance_507_019"", ""insurance_507_020"", ""insurance_507_021"", ""insurance_507_022"", ""insurance_507_023"", ""insurance_507_024"", ""insurance_507_025"", ""insurance_507_026"", ""insurance_507_027"", ""insurance_507_028"", ""insurance_507_029"", ""insurance_507_030"", ""insurance_507_031"", ""insurance_507_032"", ""insurance_507_033"", ""insurance_507_034"", ""insurance_507_035"", ""insurance_507_036"", ""insurance_507_037"", ""insurance_507_038"", ""insurance_507_039"", ""insurance_507_040"", ""insurance_507_041"", ""insurance_507_042"", ""insurance_507_043"", ""insurance_507_044"", ""insurance_507_045"", ""insurance_507_046"", ""insurance_507_047"", ""insurance_507_048"", ""insurance_507_049"", ""insurance_507_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning thank you for calling Rivertown customer service my name is Gloria how may I help you?"", ""Good morning my name is Edward."", ""Okay my Edward how may I help you?"", ""I relocate from my previous residence and will like to change my address to a new one."", ""If I get you right, you said you relocate and will like to change your address?"", ""Exactly."", ""Okay. Kindly stay on as I ask you some questions."", ""No problem."", ""Please can I have your account number?"", ""#Er kindly wait while I check that."", ""Okay sir. Take your time."", ""#Uh here it is."", ""Okay."", ""Eight Five."", ""Eight five."", ""Six seven seven."", ""Six seven seven."", ""One six two."", ""One six two."", ""That all."", ""Please confirm if the number I will call is well taken."", ""Okay."", ""Eight five six seven seven one six two."", ""#Uh Yes."", ""Okay. Can you please tell me your Mother's maiden name?"", ""Newman."", ""Okay. A minute please."", ""Okay."", ""Can I have your Email?"", ""#Um Edward one four at gmail dot com."", ""Your birthday?"", ""#Uh, it is not my birthday today."", ""(Laughter) I am asking for your date of birth to verify your identity."", ""(Laughter) thought your are asking me how my birthday will goes."", ""No problem sir."", ""My birthday is September three nineteen seventy three."", ""Okay."", ""Can i have your Previous address and the new address?"", ""#Er previous address is nine four nine Glendale AvenuePomona. and the new address is four six zero zero Snowbird Lane Fairbury."", ""Okay."", ""Okay.Your address has been changed successfully."", ""#Ah thanks a lot."", ""You are welcome Sir. Is that all you want me to do sir?"", ""Yes that is it?"", ""Okay. A message will pop up after the call for rating please do well to rate me."", ""Okay no problem mister "", ""Gloria."", ""Gloria. Yes."", ""Thanks you mister Edward. Have a wonderful day."", ""And you to."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
508,"{""dialogue_id"": ""508"", ""turns"": {""turn_id"": [""insurance_508_000"", ""insurance_508_001"", ""insurance_508_002"", ""insurance_508_003"", ""insurance_508_004"", ""insurance_508_005"", ""insurance_508_006"", ""insurance_508_007"", ""insurance_508_008"", ""insurance_508_009"", ""insurance_508_010"", ""insurance_508_011"", ""insurance_508_012"", ""insurance_508_013"", ""insurance_508_014"", ""insurance_508_015"", ""insurance_508_016"", ""insurance_508_017"", ""insurance_508_018"", ""insurance_508_019"", ""insurance_508_020"", ""insurance_508_021"", ""insurance_508_022"", ""insurance_508_023"", ""insurance_508_024"", ""insurance_508_025"", ""insurance_508_026"", ""insurance_508_027"", ""insurance_508_028"", ""insurance_508_029"", ""insurance_508_030"", ""insurance_508_031"", ""insurance_508_032"", ""insurance_508_033"", ""insurance_508_034"", ""insurance_508_035"", ""insurance_508_036"", ""insurance_508_037"", ""insurance_508_038"", ""insurance_508_039"", ""insurance_508_040"", ""insurance_508_041"", ""insurance_508_042"", ""insurance_508_043"", ""insurance_508_044"", ""insurance_508_045"", ""insurance_508_046"", ""insurance_508_047"", ""insurance_508_048"", ""insurance_508_049"", ""insurance_508_050"", ""insurance_508_051"", ""insurance_508_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer service. How can I help you?"", ""Hi it's a whole of stress looking for a nearby insurance agent, can you help me out?"", ""Sure thing. I can help you with that."", ""Oh really, thanks."", ""Alright, can I have your zip code."", ""Yeah, just a second please."", ""Sure, go ahead sir."", ""#Uh, it's one five nine."", ""One five nine."", ""Six two."", ""Six two."", ""Yes, that's correct."", ""Okay, one five nine six two, right?"", ""Yes."", ""Which contact method will you prefer?"", ""#Um, contact method?"", ""Yes sir, it's either by phone or email."", ""Oh, phone will be preferable."", ""That's good sir."", ""Yeah."", ""May I have your phone number?"", ""Okay, three two."", ""Three two."", ""Two two."", ""Two two."", ""Zero eight."", ""Zero eight."", ""Five nine."", ""Five nine."", ""Yes, that's it."", ""Please hang on, I want to confirm the number. Three two two two."", """", ""Zero eight five nine."", ""Yeah."", ""Alright, done."", ""Thank you."", ""Thank you for the info, sir."", ""#Uh, it's nothing."", ""Is there anything else, I can help you with?"", ""#Um..."", ""Anything?"", ""I think that's all, thanks for your help!"", ""You are welcome.And one last thing, after this call ends there will be a request for rating my service. Pleas press a number from one to five to rate your satisfaction."", ""Okay, I'll be glad to do that."", ""That's great."", ""You really did a good job here."", ""Thanks for the compliment sir."", ""[Laughter], I'll rate your service."", ""That's good sir, thank you."", ""Yeah, have a nice day."", ""And you too, sir."", ""Thank you, bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
509,"{""dialogue_id"": ""509"", ""turns"": {""turn_id"": [""insurance_509_000"", ""insurance_509_001"", ""insurance_509_002"", ""insurance_509_003"", ""insurance_509_004"", ""insurance_509_005"", ""insurance_509_006"", ""insurance_509_007"", ""insurance_509_008"", ""insurance_509_009"", ""insurance_509_010"", ""insurance_509_011"", ""insurance_509_012"", ""insurance_509_013"", ""insurance_509_014"", ""insurance_509_015"", ""insurance_509_016"", ""insurance_509_017"", ""insurance_509_018"", ""insurance_509_019"", ""insurance_509_020"", ""insurance_509_021"", ""insurance_509_022"", ""insurance_509_023"", ""insurance_509_024"", ""insurance_509_025"", ""insurance_509_026"", ""insurance_509_027"", ""insurance_509_028"", ""insurance_509_029"", ""insurance_509_030"", ""insurance_509_031"", ""insurance_509_032"", ""insurance_509_033"", ""insurance_509_034"", ""insurance_509_035"", ""insurance_509_036"", ""insurance_509_037"", ""insurance_509_038"", ""insurance_509_039"", ""insurance_509_040"", ""insurance_509_041"", ""insurance_509_042"", ""insurance_509_043"", ""insurance_509_044"", ""insurance_509_045"", ""insurance_509_046"", ""insurance_509_047"", ""insurance_509_048"", ""insurance_509_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown insurance customer's services. How may I help you?"", ""Hi, I'd like to cancel the automatic billing of my account."", ""Sure, I can help you with that. #Um, may I have your first and last name please?"", ""Of course, my name is Scott Migel."", ""Okay, Scott Miguel, for clarity's sake, your Miguel is with a U right?"", ""No, it's m. i. g. e. l."", ""Okay, sorry about that. Got it, Migel. I'll #eh, need your birthdate and your phone number, please."", ""What for?"", ""Well, to cancel your plan Sir, I'll need both information."", ""Oh, sorry about that. I had my guard up for no reason ."", ""It's okay, I understand ."", "", okay, my date of birth is November twenty sixth, nineteen ninety five."", ""#Hm, okay. Novemer twenty sixth, nineteen ninety five, got it. Your number, please."", ""Yea, my number is zero one eight five four four seven nine. My social security number is one one five six four two one eight nine."", ""#Hm, zero one eight five four seven nine? It's missing a number, can you repeat it please?"", ""Sure, give me a second to confirm, okay, zero one eight five four four seven nine four."", ""Zero one eight five four four seven nine, okay gotcha. Give me a second."", ""#Hm."", ""#Um, sorry sir, I only need your phone number please."", ""I must have thought, well, okay then, sorry about that."", ""It's okay Sir and thanks for the info."", ""#Um, yea, sure."", ""You said you would like to cancel the automatic billing of your account?"", ""Uh-huh, that's what I said."", ""Okay, may I ask if it's temporarily or permanently sir?"", ""#Ah, permanently please."", ""Whoa, permanently? May I ask why, sir?"", ""No reason, geez, I just want it canceled permanently."", ""#Hm, okay Sir. Just give a minute."", ""Huh, you've been saying that for a while now, please be fast about it."", ""So, mister Migel?"", ""#Eh, I'm listening."", ""I just checked and cancelling of the automatic billing of your account won't be possible until a year has elasped."", ""What?!"", ""Yes sir, it appears you asked for an automatic billing of your account for a particular length of years, am I right?"", ""#Uh, you are. My bad."", ""Five years right?"", ""Yes, five years."", ""Yep, sorry it won't be possile until #eh, two years has elapsed."", ""Oh no, what do I do now?"", ""Well, that depends on you. I'm ready to help either way ."", ""Okay I'd like to cancel my request then."", ""Give a minute while I do that."", ""#Hm."", ""This won't take long at all, I just need to okay gotcha."", ""Alright, I guess thats all."", ""#Um, yes sir."", ""Okay then. #Eh, thank you for your time."", ""You're welcome, always happy to help. Bye and have a nice day."", ""Okay, bye-bye and you too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
510,"{""dialogue_id"": ""510"", ""turns"": {""turn_id"": [""insurance_510_000"", ""insurance_510_001"", ""insurance_510_002"", ""insurance_510_003"", ""insurance_510_004"", ""insurance_510_005"", ""insurance_510_006"", ""insurance_510_007"", ""insurance_510_008"", ""insurance_510_009"", ""insurance_510_010"", ""insurance_510_011"", ""insurance_510_012"", ""insurance_510_013"", ""insurance_510_014"", ""insurance_510_015"", ""insurance_510_016"", ""insurance_510_017"", ""insurance_510_018"", ""insurance_510_019"", ""insurance_510_020"", ""insurance_510_021"", ""insurance_510_022"", ""insurance_510_023"", ""insurance_510_024"", ""insurance_510_025"", ""insurance_510_026"", ""insurance_510_027"", ""insurance_510_028"", ""insurance_510_029"", ""insurance_510_030"", ""insurance_510_031"", ""insurance_510_032"", ""insurance_510_033"", ""insurance_510_034"", ""insurance_510_035"", ""insurance_510_036"", ""insurance_510_037"", ""insurance_510_038"", ""insurance_510_039"", ""insurance_510_040"", ""insurance_510_041"", ""insurance_510_042"", ""insurance_510_043"", ""insurance_510_044"", ""insurance_510_045"", ""insurance_510_046"", ""insurance_510_047"", ""insurance_510_048"", ""insurance_510_049"", ""insurance_510_050"", ""insurance_510_051"", ""insurance_510_052"", ""insurance_510_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance contact center. This is Mark. How can I help you today?"", ""#Uh hi, Mark. I would like to get my car insured."", ""Alright, I can help you with that. May I please have your name."", ""Yes, my name is Alex."", ""Okay, I have Alex spelled a. l. e. x. and do."", ""Yes, that's correct and my last name is Robertson. That is r. o. b. e. r. t. s. o. n."", ""I have Alex Robertson. And Alex, are you already a customer of ours?"", ""Yes. I have renters insurance through you."", ""So I need to pull up your account. Can I."", ""I already have my account pulled up on my laptop."", ""That's good. #Um can you give me your customer number."", ""Sure let me find it."", ""No problem. Take your time."", ""Okay, so I'm not able to find it. I I am in my account but all I see is my current renters insurance policy."", ""No problem. I can help you find that. Alex do you see your name in the top right-hand corner of the page?"", ""Yes, I do. #Uh do you want me to click it?"", ""Yes, please click your name. It should take you to your account page. And you'll "", ""Oh, I see it! It's right underneath my name."", ""Yes, can I have that number please."", ""It is five eight five three one nine seven two."", ""Alright, that was five eight five three one nine seven two?"", ""Correct."", ""Okay, and Alex can I have your date of birth."", ""March eighth nineteen ninety-nine."", ""That was March eighth nineteen ninety-nine?"", ""Yes."", ""Okay, so I have your account information pulled up. What Kind of car do you need insurance for?"", ""It's a blue Corvette. Chevrolet."", ""#Uh alright. I have a blue Chevrolet Corvette. And what is the year?"", ""It's a two thousand seventeen."", ""Alright, two thousand seventeen."", ""Wait, no. It's a two thousand sixteen."", ""Two thousand sixteen?"", ""Yes."", ""Okay, and can I."", ""Actually, this is taking too long and I have to go. Is there any way I can do this online?"", ""Yes, actually there is."", ""Okay, because I was looking for that earlier but couldn't find it."", ""No problem, I can help you find that information. Please go to our website."", ""I'm already on the website."", ""Okay, you should see a tab for car insurance."", ""Yep, I just clicked on it."", ""Okay, so you will see the different types of insurance we offer."", ""Yes, I see those."", ""We have basic, preferred, and complete."", ""What's the difference between those?"", ""So with basic auto insurance, you will."", ""Never mind. I see the descriptions here. I'm I will just read through these."", ""Okay, Alex, and once you read through them, you'll select which one is best for you and click enroll and follow the instructions on the page."", ""Sounds simple."", ""Great! Is there anything else I can help you with today?"", ""No, I have it from here."", ""Alright, well Alex thank you so much for calling, and have a good rest of your day."", ""Thanks, you too!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
511,"{""dialogue_id"": ""511"", ""turns"": {""turn_id"": [""insurance_511_000"", ""insurance_511_001"", ""insurance_511_002"", ""insurance_511_003"", ""insurance_511_004"", ""insurance_511_005"", ""insurance_511_006"", ""insurance_511_007"", ""insurance_511_008"", ""insurance_511_009"", ""insurance_511_010"", ""insurance_511_011"", ""insurance_511_012"", ""insurance_511_013"", ""insurance_511_014"", ""insurance_511_015"", ""insurance_511_016"", ""insurance_511_017"", ""insurance_511_018"", ""insurance_511_019"", ""insurance_511_020"", ""insurance_511_021"", ""insurance_511_022"", ""insurance_511_023"", ""insurance_511_024"", ""insurance_511_025"", ""insurance_511_026"", ""insurance_511_027"", ""insurance_511_028"", ""insurance_511_029"", ""insurance_511_030"", ""insurance_511_031"", ""insurance_511_032"", ""insurance_511_033"", ""insurance_511_034"", ""insurance_511_035"", ""insurance_511_036"", ""insurance_511_037"", ""insurance_511_038"", ""insurance_511_039"", ""insurance_511_040"", ""insurance_511_041"", ""insurance_511_042"", ""insurance_511_043"", ""insurance_511_044"", ""insurance_511_045"", ""insurance_511_046"", ""insurance_511_047"", ""insurance_511_048"", ""insurance_511_049"", ""insurance_511_050"", ""insurance_511_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance contact center. This is Alex speaking. How can I help you today?"", ""#Um yes. Hi, this is Sarah. I would like to I need help creating an account."", ""I can help you with that, Sarah."", ""Okay. #Uh I don't have life insurance yet but I want time to look through everything with my husband."", ""That is totally fine. Once you create an account you'll be able to compare our plans."", ""Okay."", ""I need some information to create the account. Do you spell your first name s. a. r. a.?"", ""It's with an h. So, s. a. r. a. h."", ""Got it. And Sarah what is your last name?"", ""Carter. Thats c. a. r. t. e. r."", ""Alright. And Sarah what is your phone number?"", ""Seven two eight nine five nine one."", ""And what is the area code for that phone number?"", ""#Uh four one seven."", ""Just to confirm, that number was four one seven seven two eight nine five nine one?"", ""Yes, that's correct."", ""Now I need need a security question for you. We have several."", ""I want to do the pet one."", ""Alright we have that one here. What is the name of your first pet?"", ""Fluffy. #Uh that is f. l. u. f. f. y. She's a husky."", ""Got it. Fluffy That is such a cute name."", ""She just turned three and she has so much energy."", ""I bet. My neighbor had a husky and he was always covered in fur."", ""Yes they shed so much."", ""Alright, and I need your date of birth."", ""June twelfth eighteen eighty six."", ""Got it. And I need your address."", ""#Uh seven one three three Apple Pine Drive. And that is in Springfield, Missouri."", ""Okay just to confirm that's seven one three three Apple Pine Drive in Springfield, Missouri?"", ""Yes."", ""And sarah what is your zip code."", ""It is six five eight oh three."", ""Alright that was six five."", ""I'm sorry we moved. Our current zip code is six five eight oh four."", ""That was six five eight zero four, correct?"", ""Mhm, yes."", ""Okay, and the last thing I need is your social security number."", ""Okay, give me one second to get my card. I always forget some of the digits."", ""No worries. Take your time."", ""Okay, I'm back."", ""Alright Sarah, I am ready for that number."", ""It's seven zero eight three three two nine six one."", ""That was seven zero eight three three two nine six one, correct?"", ""Yes."", ""Alright, so your account is created. #Um you should be receiving an email soon with a link."", ""Yes, I got it."", ""So, click the link. You will set up a password then you'll be finished creating your account."", ""Yay!"", ""Alright Sarah, is there anything else I can help you with today?"", ""No, that was it. Thank you so much."", ""No problem. Thank you for calling and have a great rest of your day."", ""Thanks, you too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
512,"{""dialogue_id"": ""512"", ""turns"": {""turn_id"": [""insurance_512_000"", ""insurance_512_001"", ""insurance_512_002"", ""insurance_512_003"", ""insurance_512_004"", ""insurance_512_005"", ""insurance_512_006"", ""insurance_512_007"", ""insurance_512_008"", ""insurance_512_009"", ""insurance_512_010"", ""insurance_512_011"", ""insurance_512_012"", ""insurance_512_013"", ""insurance_512_014"", ""insurance_512_015"", ""insurance_512_016"", ""insurance_512_017"", ""insurance_512_018"", ""insurance_512_019"", ""insurance_512_020"", ""insurance_512_021"", ""insurance_512_022"", ""insurance_512_023"", ""insurance_512_024"", ""insurance_512_025"", ""insurance_512_026"", ""insurance_512_027"", ""insurance_512_028"", ""insurance_512_029"", ""insurance_512_030"", ""insurance_512_031"", ""insurance_512_032"", ""insurance_512_033"", ""insurance_512_034"", ""insurance_512_035"", ""insurance_512_036"", ""insurance_512_037"", ""insurance_512_038"", ""insurance_512_039"", ""insurance_512_040"", ""insurance_512_041"", ""insurance_512_042"", ""insurance_512_043"", ""insurance_512_044"", ""insurance_512_045"", ""insurance_512_046"", ""insurance_512_047"", ""insurance_512_048"", ""insurance_512_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Rose, how may I assist you today?"", ""Yeah you guys keep taking money out of my account and I didn't tell you you could do that. It's been this way for months."", ""Okay. I'll be happy to assist you with that. May I have your first and last name please?"", ""Yeah. It's Dorothy d. o. r. o. t. h. y."", ""Thank you Dorothy, and your last name please?"", ""Zbornak z. b. o. r. n. a. k."", ""Perfect. Thank you. Do you have your customer ID?"", ""Jeez. You would ask for that. Give me a minute to find that."", ""Take your time."", ""Where would that even be?"", ""It should be on the top left of your billing statement. It should be eight digits."", ""Oh there it is. It's one two three four five six seven eight."", ""Thank you for that "", ""No wait! It's one two three five four six seven eight."", ""Okay. I have you pulled up here. You stated that you had a question about your automatic payments?"", ""Yeah I guess. You guys have been doing that every month and I didn't say you could. It's ridiculous."", ""I'm sorry about the confusion. It looks like you signed up for autopay on the thirteenth of February of this year."", ""No. No. I did not. I don't know know how you guys got that information but I did not."", ""Okay. I suggest that we go ahead and cancel it since you do not like the payments coming out automatically."", ""Yes. It needs to stop."", ""I understand. Will this be a permanent or temporary stop to your autopay?"", ""What do you mean?"", ""Would you like to just temporarily stop the automatic payments or do you want to cancel it altogether."", ""Do you not listen? I want it to stop."", ""Okay. So you want to cancel it permanently. Is that correct?"", ""Yes."", ""I can definitely do that for you. Just to confirm I have your automatic payments cancelled permanently."", ""Okay. when is that effective?"", ""It's effective as of today."", ""It better be. You guys better not take another dime out of my account unless I say you can."", ""I understand. Please keep in mind you will need to make a payment by the twenty fourth of this month to keep an active policy."", ""what do you mean? I already paid this month."", ""The last payment I see here was on the twenty fourth of last month for three hundred twenty five dollars."", ""That can't be right. You already took a payment."", ""let's see. It looks like we tried to take a payment on the twenty fourth of last month but your bank returned it. We re-ran the payment on the fifth of this month and it was successful."", ""Right so you got a payment this month."", ""No. The payment that we received this month was for your past due balance last month."", ""I don't think that's right "", ""The payment for last month did not go through the first time. We had to run it again to collect it."", ""Oh I bet it was because I didn't have my check in there. so I still owe for this month?"", ""Yes. A payment is due on the twenty fourth for three hundred twenty five dollars."", ""Fine. Just don't take it out automatically."", ""Yes. Your automatic payments have been cancelled effective today."", ""Okay."", ""Was there anything else I could do for you today?"", ""I don't think so."", ""Well thank you for calling Rivertown Insurance."", ""You're welcome you have a nice day now."", ""You as well, goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
513,"{""dialogue_id"": ""513"", ""turns"": {""turn_id"": [""insurance_513_000"", ""insurance_513_001"", ""insurance_513_002"", ""insurance_513_003"", ""insurance_513_004"", ""insurance_513_005"", ""insurance_513_006"", ""insurance_513_007"", ""insurance_513_008"", ""insurance_513_009"", ""insurance_513_010"", ""insurance_513_011"", ""insurance_513_012"", ""insurance_513_013"", ""insurance_513_014"", ""insurance_513_015"", ""insurance_513_016"", ""insurance_513_017"", ""insurance_513_018"", ""insurance_513_019"", ""insurance_513_020"", ""insurance_513_021"", ""insurance_513_022"", ""insurance_513_023"", ""insurance_513_024"", ""insurance_513_025"", ""insurance_513_026"", ""insurance_513_027"", ""insurance_513_028"", ""insurance_513_029"", ""insurance_513_030"", ""insurance_513_031"", ""insurance_513_032"", ""insurance_513_033"", ""insurance_513_034"", ""insurance_513_035"", ""insurance_513_036"", ""insurance_513_037"", ""insurance_513_038"", ""insurance_513_039"", ""insurance_513_040"", ""insurance_513_041"", ""insurance_513_042"", ""insurance_513_043"", ""insurance_513_044"", ""insurance_513_045"", ""insurance_513_046"", ""insurance_513_047"", ""insurance_513_048"", ""insurance_513_049"", ""insurance_513_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. How may I help you today?"", ""Hi, I would like to cancel my automatic billing please."", ""Of course. I can help you with that. With whom do I have the pleasure of speaking with today?"", ""My name is Joyce Jenkins."", ""Thank you, miss Jenkins. Let me just find your account. Is that J.o.y.c.e?"", ""Yes, and Jenkins is J.e.n.k.i.n.s."", ""Thank you, miss Jenkins. May I also please get your date of birth?"", ""Yes, but, honestly, I am getting kind of frustrated at this point."", ""I am sorry."", ""I am calling to cancel my autopay because you all billed me twice in the same month!"", ""Oh, no. I am sorry to hear that. Let me look into you account to see what is going on here."", ""Thank you."", ""I will need your date of birth to pull up the account though."", ""My date of birth is January eleventh nineteen seventy four."", ""Thank you. OK, here it is. For security reasons, miss Jenkins, I will need you to please verify your eight digit customer number."", ""Where would I find that?"", ""You can find it on your most recent statement, the Rivertown Insurance website or on the Rivertown Insurance App."", ""OK, I have my account pulled up right here. I saw the two charges on my credit card statement and immediatly went to my account."", ""If you are in your Rivertown Insurance account the number should be on the top right side of the page."", ""Yes, I see it. It is two one six three."", ""Two one six three."", ""Eight four seven two."", ""Eight four seven two. Got it, thank you."", ""Sure."", ""OK, yes, here is your account. I do see that your account was billed twice. I am so sorry. I do not know why this happened."", ""Yes, it is very frustrating."", ""Let me clear this charge for you."", ""Thank you."", ""This will be refunded back to your credit card. I will also let our billing department know about this to avoid mistakes like this in the future."", ""Thank you."", ""I am sorry that this happened."", ""I just want to get the autopay turned off to avoid this hassle in the future."", ""Of course. I understand. I can turn that off for you. Do you want to receive a bill each month?"", ""Yes, I want a bill in the mail each month and all credit card information in my file deleted."", ""Yes ma'am. I will update this."", ""I don't like getting paper bills. It is such an environmental waste. But if you are going to overcharge me that won't work either. Mailing the bill is my only option."", ""Yes ma'am. This is now updated. You will get a statement in the mail for your insurance each month."", ""Good."", ""Your next statement will be sent out on April sixth. You will then get a statement each month unless you decide to sign up for autopay again."", ""No, I will not be doing that. One mistake was enough!"", ""I understand. And, again, I do apologize."", ""I know it is not your fault but having to call and take care of this is not how I want to spend my time."", ""Of couse. You are all set up now to receive one statement each month. We apologize for the inconvience."", ""Thank you."", ""Is there anything else that I can help you with today?"", ""No, that is all. But please do not let the billing department know about this. I don't want others to have the same problem."", ""Yes ma'am. I have already alerted them."", ""Thank you."", ""And thank you, miss Jenkins, for being a valuable member of the Rivertown Insurance family. I hope that you enjoy the rest of your day."", ""Thank you. Goodbye."", ""Bye, miss Jenkins.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
514,"{""dialogue_id"": ""514"", ""turns"": {""turn_id"": [""insurance_514_000"", ""insurance_514_001"", ""insurance_514_002"", ""insurance_514_003"", ""insurance_514_004"", ""insurance_514_005"", ""insurance_514_006"", ""insurance_514_007"", ""insurance_514_008"", ""insurance_514_009"", ""insurance_514_010"", ""insurance_514_011"", ""insurance_514_012"", ""insurance_514_013"", ""insurance_514_014"", ""insurance_514_015"", ""insurance_514_016"", ""insurance_514_017"", ""insurance_514_018"", ""insurance_514_019"", ""insurance_514_020"", ""insurance_514_021"", ""insurance_514_022"", ""insurance_514_023"", ""insurance_514_024"", ""insurance_514_025"", ""insurance_514_026"", ""insurance_514_027"", ""insurance_514_028"", ""insurance_514_029"", ""insurance_514_030"", ""insurance_514_031"", ""insurance_514_032"", ""insurance_514_033"", ""insurance_514_034"", ""insurance_514_035"", ""insurance_514_036"", ""insurance_514_037"", ""insurance_514_038"", ""insurance_514_039"", ""insurance_514_040"", ""insurance_514_041"", ""insurance_514_042"", ""insurance_514_043"", ""insurance_514_044"", ""insurance_514_045"", ""insurance_514_046"", ""insurance_514_047"", ""insurance_514_048"", ""insurance_514_049"", ""insurance_514_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. The Halo protects you. With whom do I have the pleasure of speaking with today?"", ""My name is Emily."", ""Thank you, Emily. How can I help you today?"", ""I live in an apartment and my lease is up. I need proof of my renter's insurance to to sign my new lease."", ""Of course. I can definintely help you with that. Thank you, Emily. And thank you for being a valuable customer of Rivertown Insurance."", ""Thank you."", ""Emily, may I please get your last name?"", ""Yes, my last name is Edwards."", ""Is that E.d.w.a.r.d.s?"", ""Yes, that is correct."", ""Thank you, Emily. Emily, may I also get your date of birth to pull up your account?"", ""Yes, my date of birth is October first nineteen eighty six."", ""Thank you, Emily. Here is your account. For security reasons can you please verify the phone number on your account?"", ""Yes, it is two one four three six eight one nine seven eight."", ""So that is two one four three six eight one nine seven eight?"", ""Yes, correct."", ""Emily, can I also please get your customer number."", ""Um, where would I find that?"", ""It would be on your most recent bill, on the Halo App or online in your Halo account."", ""I'm actually on the phone and away from my home and computer. I can't really look up anything right now."", ""Of course. We have a security question on file for you. We can verify your account that way."", ""Thank you, that would be better."", ""Here is your security question. Emily, what was the name of your second grade teacher?"", ""My second grade teacher was miss Simpson."", ""Perfect, thank you for verifying your account with us Emily. Let me pull this up so I can get a copy of proof of your renter's insurance to you."", ""Thank you. How long will it take to get the copy?"", ""We can mail this to your home address or email you a copy. Mailing will take two -five business days while email will arrive right away."", ""I think email will be better. I can then forward it straight to the leasing office."", ""Perfect. I can email you a copy of your renter's insurance."", ""Does that show the coverage amount?"", ""Yes, it shows your declarations, liability protection and medical protection."", ""Thank you, that is exactly what I need. It also needs to have the name and address of my apartment complex on it."", ""To verify, what apartment name and address should be listed on the insurance?"", ""It is the Blue Apartments at one three one State Avenue, Miami, Florida three three one zero one."", ""Yes, jut to verify, is that is Blue Apartments like b.l.u.e? And the address is one three one State Avenue, Miami, Florida three three one zero one?"", ""Yes, exactly."", ""It is all set for The Blue Apartments. I can email this to you so that you can forward this to them?"", ""That would be great. My email address is Emily at mail dot com."", ""So that is Emily at mail dot com, correct?"", ""Yes, that is correct."", ""Thank you. If you like, I can send this right over so that you can make sure it arrives and has everything that you need."", ""OK, thank you. I will listen for the alert on my phone."", ""It should not take long."", ""Oh, there it is thank you. Let me just pull it up to check that it is all here. One second please will I look at my phone."", ""Of course. Take your time."", ""Yes, I just checked and this is exactly what I need to forward to my apartment office to sign my lease. Thank you."", ""Thank you, Emily. Is there anything else that I can help you with today?"", ""No, that is all. Thank you. I really appreciate your help."", ""Of course. Thank you for being a valuable Rivertown Insurance customer. If we can ever help please do not hesitate to call."", ""Thank you. I will do that."", ""Thank you, Emily. Have a wonderful day. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
515,"{""dialogue_id"": ""515"", ""turns"": {""turn_id"": [""insurance_515_000"", ""insurance_515_001"", ""insurance_515_002"", ""insurance_515_003"", ""insurance_515_004"", ""insurance_515_005"", ""insurance_515_006"", ""insurance_515_007"", ""insurance_515_008"", ""insurance_515_009"", ""insurance_515_010"", ""insurance_515_011"", ""insurance_515_012"", ""insurance_515_013"", ""insurance_515_014"", ""insurance_515_015"", ""insurance_515_016"", ""insurance_515_017"", ""insurance_515_018"", ""insurance_515_019"", ""insurance_515_020"", ""insurance_515_021"", ""insurance_515_022"", ""insurance_515_023"", ""insurance_515_024"", ""insurance_515_025"", ""insurance_515_026"", ""insurance_515_027"", ""insurance_515_028"", ""insurance_515_029"", ""insurance_515_030"", ""insurance_515_031"", ""insurance_515_032"", ""insurance_515_033"", ""insurance_515_034"", ""insurance_515_035"", ""insurance_515_036"", ""insurance_515_037"", ""insurance_515_038"", ""insurance_515_039"", ""insurance_515_040"", ""insurance_515_041"", ""insurance_515_042"", ""insurance_515_043"", ""insurance_515_044"", ""insurance_515_045"", ""insurance_515_046"", ""insurance_515_047"", ""insurance_515_048"", ""insurance_515_049"", ""insurance_515_050"", ""insurance_515_051"", ""insurance_515_052"", ""insurance_515_053"", ""insurance_515_054"", ""insurance_515_055"", ""insurance_515_056"", ""insurance_515_057"", ""insurance_515_058"", ""insurance_515_059"", ""insurance_515_060"", ""insurance_515_061"", ""insurance_515_062"", ""insurance_515_063"", ""insurance_515_064"", ""insurance_515_065"", ""insurance_515_066"", ""insurance_515_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Mustang Insurace. How may I help you today?"", ""I would like to update my payment preferences please."", ""Of course. I can help you with that. With whom do I have the pleasure of speaking with today?"", ""My name is Janet Jones."", ""Thank you, miss Jones. And thank you for being a valuable member of the Rivertown Insurance family."", ""Of course."", ""Let me just pull up your account. Is that J.a.n.e.t?"", ""Yes, and Jones is J.o.n.e.s."", ""Thank you, miss Jones. May I also please get your date of birth to locate your account?"", ""Sure, it is November eleventh nineteen seventy two."", ""That is November eleventh nineteen seventy two."", ""Yes."", ""Thank you, miss Jones. I found your account. For security reasons may I also please get your customer number?"", ""What is a customer number?"", ""It is an eight digit number that is unique to you and your account. We use this for security purposes so no one else can change or access your account."", ""OK."", ""You can find your customer number on your most recent statement, the Rivertown Insurance website under your account or in your account on the Rivertown Insurance app."", ""Uh, I don't have access to any of those."", ""That's OK. We can access your account a different way. May I please get your phone number?"", ""Sure, it is four three one eight six five four seven three nine."", ""So that is four three one eight six five four seven three nine?"", ""Yes."", ""Thank you, miss Jones. Can you also pleasure answer your security question that you have on file?"", ""Um, OK, if I remember it."", ""What was the name of your second grade teacher?"", ""Oh, gosh. Um, was it mister Mart?"", ""Uh."", ""No, no, wait, that's not it. It was Mr., mister Martin. Yes, Martin, that's it."", ""Correct. Thank you, miss Jones."", ""Hard for me to remember things these days! It has been such a long time!"", ""Now, I just need your social security number."", ""Sure. It is five one six eight six five one seven six."", ""So that is five one six eight six five one seven six?"", ""Yes."", ""Thank you, miss Jones. Now I am in your account so we can make changes."", ""Thank you."", ""You want to update your payment preferences, correct?"", ""Yes, that is correct. I would like to change from my checking account to my credit card for my autopay."", ""No, problem. I can get that all set up for you. I will just need your credit card number whenever you are ready."", ""Do you take American Express?"", ""Yes, we do."", ""Great. The credit card number is six one three four seven."", ""Six one three four seven."", ""Eight five three nine two."", ""Eight five three nine two."", ""One zero zero four three."", ""One zero zero four three. So that is six one three four seven eight five three nine two one zero zero four three?"", ""Yes, perfect."", ""Thank you, miss Jones. May I also please get the expiration date for the card?"", ""Sure, it is February twenty twenty two."", ""So that is February twenty twenty two?"", ""Yes."", ""Thank you, miss Jones. Finally, I just need the CVV number on the back of the card."", ""OK. It is one four three seven."", ""One four three seven?"", ""Yes."", ""Thank you, miss Jones. I have all that information saved on your account. The credit card ending in one zero zero four three will now be your method of payment."", ""Thank you."", ""This will start with your next bill that is due on March fourth."", ""Will this still be an autopay?"", ""Yes ma'am. Your account will stay pay each month through autopay."", ""Is there an additional fee for paying by credit card?"", ""No ma'am. Your bill will be the same amount each month."", ""Wonderful, thank you. So glad this is all set."", ""Thank you, miss Jones. Is there anything else that I can help you with today?"", ""No, that is all. Thank you. I really appreciate your help."", ""Thank you for being a valued member of the Rivertown Insurance family. Have a good rest of your day, miss Jones."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
516,"{""dialogue_id"": ""516"", ""turns"": {""turn_id"": [""insurance_516_000"", ""insurance_516_001"", ""insurance_516_002"", ""insurance_516_003"", ""insurance_516_004"", ""insurance_516_005"", ""insurance_516_006"", ""insurance_516_007"", ""insurance_516_008"", ""insurance_516_009"", ""insurance_516_010"", ""insurance_516_011"", ""insurance_516_012"", ""insurance_516_013"", ""insurance_516_014"", ""insurance_516_015"", ""insurance_516_016"", ""insurance_516_017"", ""insurance_516_018"", ""insurance_516_019"", ""insurance_516_020"", ""insurance_516_021"", ""insurance_516_022"", ""insurance_516_023"", ""insurance_516_024"", ""insurance_516_025"", ""insurance_516_026"", ""insurance_516_027"", ""insurance_516_028"", ""insurance_516_029"", ""insurance_516_030"", ""insurance_516_031"", ""insurance_516_032"", ""insurance_516_033"", ""insurance_516_034"", ""insurance_516_035"", ""insurance_516_036"", ""insurance_516_037"", ""insurance_516_038"", ""insurance_516_039"", ""insurance_516_040"", ""insurance_516_041"", ""insurance_516_042"", ""insurance_516_043"", ""insurance_516_044"", ""insurance_516_045"", ""insurance_516_046"", ""insurance_516_047"", ""insurance_516_048"", ""insurance_516_049"", ""insurance_516_050"", ""insurance_516_051"", ""insurance_516_052"", ""insurance_516_053"", ""insurance_516_054"", ""insurance_516_055"", ""insurance_516_056"", ""insurance_516_057"", ""insurance_516_058"", ""insurance_516_059"", ""insurance_516_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello. Thank you for calling Rivertown Insurance. How can I help you?"", ""I would like to create an account please."", ""Of course. I can help you with that. We will just need to get some basic information. With whom do I have the pleasure of speaking with today?"", ""My name is Hannah."", ""Thank you, Hannah. And thank you for being a valuable Rivertown Insurance customer. Hannah can I please get your full name?"", ""Sure. It is Hannah Davenport."", ""Thank you, Hannah. Is that H.a.n.n.a.h?"", ""Yes, that is correct."", ""And is Davenport D.a.v.e.n.p.o.r.t?"", ""Yes, that is also correct."", ""Thank you, Hannah. Hannah, may I please get your phone number?"", ""Sure. It is eight one three."", ""Eight one three."", ""Five six eight."", ""Five six eight."", ""Two one three nine."", ""Two one three nine. So that is eight one three five six eight two one three nine?"", ""Yes, that is correct."", ""Thank you, Hannah. Hannah I will also need you to set up a security question for your account."", ""OK."", ""There are a few choices. The name of your elementary school or the street where you grew up."", ""I will do the name of my elementary school."", ""Thank you, Hannah. What is the name of your elementary school?"", ""It is Lakeside Academy."", ""Thank you, Hannah. Is that L.a.k.e.s.i.d.e?"", ""Yes."", ""Great. Do you want Lakeside Academy to be two words or all one word for the answer?"", ""Uh, two words?"", ""Thank you. I will add this to your account. You can then also use this to log in through the Rivertown Insurance website or App."", ""Perfect, thanks."", ""Do you want the L in Lakeside and the A in academy to be capitalized?"", ""Yes, please."", ""OK. So that is Lakeside Academy. Two words with a capital L in Lakeside and a capital A in Academy."", ""Yes, that is great."", ""Thank you, Hannah. Now I need to add your date of birth."", ""Sure. It is May tenth nineteen eighty-one."", ""So, that is May tenth nineteen eighty-one?"", ""Correct."", ""Got it. We also need to address your address. Hannah, may I please get your address?"", ""Yes. My address is one three six Oak Street in Austin, Texas. The zip is seven eight seven zero five."", ""Thank you. I've got one three six Oak Street. Is that O.a.k?"", ""Yes."", ""Thank you. Austin, Texas seven eight seven zero five?"", ""Perfect."", ""Great. Finally, Hannah, I will need your social security number for your account."", ""OK. It is five one nine."", ""Fine one nine."", ""Eight three."", ""Eight three."", ""Six seven two one."", ""Six seven two one. So that is fine one nine eight three six seven two one?"", ""Yes, that is correct."", ""Thank you, Hannah. I have your account all set up."", ""Wonderful, thank you!"", ""If you would like to make any changes you can call us back or visit the Rivertown Insurance website or download the app."", ""OK."", ""You can then log in using the phone number provided or create a username and password using an email address."", ""Thank you. I will do that."", ""Wonderful. Hannah, is there anything else that I can help you with today?"", ""No, that is all. Thank you. I really appreicate your help."", ""Thank you, Hannah. And thank you for being a valued member of the Watertown family. Enjoy the rest of your day.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
517,"{""dialogue_id"": ""517"", ""turns"": {""turn_id"": [""insurance_517_000"", ""insurance_517_001"", ""insurance_517_002"", ""insurance_517_003"", ""insurance_517_004"", ""insurance_517_005"", ""insurance_517_006"", ""insurance_517_007"", ""insurance_517_008"", ""insurance_517_009"", ""insurance_517_010"", ""insurance_517_011"", ""insurance_517_012"", ""insurance_517_013"", ""insurance_517_014"", ""insurance_517_015"", ""insurance_517_016"", ""insurance_517_017"", ""insurance_517_018"", ""insurance_517_019"", ""insurance_517_020"", ""insurance_517_021"", ""insurance_517_022"", ""insurance_517_023"", ""insurance_517_024"", ""insurance_517_025"", ""insurance_517_026"", ""insurance_517_027"", ""insurance_517_028"", ""insurance_517_029"", ""insurance_517_030"", ""insurance_517_031"", ""insurance_517_032"", ""insurance_517_033"", ""insurance_517_034"", ""insurance_517_035"", ""insurance_517_036"", ""insurance_517_037"", ""insurance_517_038"", ""insurance_517_039"", ""insurance_517_040"", ""insurance_517_041"", ""insurance_517_042"", ""insurance_517_043"", ""insurance_517_044"", ""insurance_517_045"", ""insurance_517_046"", ""insurance_517_047"", ""insurance_517_048"", ""insurance_517_049"", ""insurance_517_050"", ""insurance_517_051"", ""insurance_517_052"", ""insurance_517_053"", ""insurance_517_054"", ""insurance_517_055"", ""insurance_517_056"", ""insurance_517_057"", ""insurance_517_058"", ""insurance_517_059"", ""insurance_517_060"", ""insurance_517_061"", ""insurance_517_062"", ""insurance_517_063"", ""insurance_517_064"", ""insurance_517_065"", ""insurance_517_066"", ""insurance_517_067"", ""insurance_517_068"", ""insurance_517_069"", ""insurance_517_070"", ""insurance_517_071"", ""insurance_517_072"", ""insurance_517_073"", ""insurance_517_074"", ""insurance_517_075"", ""insurance_517_076"", ""insurance_517_077"", ""insurance_517_078"", ""insurance_517_079"", ""insurance_517_080""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. This is Lisa. How can I help you today?"", ""I am interested in getting health insurance."", ""Wonderful. Thank you. I can certainly help you with that. May I get your name please?"", ""Mary."", ""Thank you, Mary. How are you today, Mary?"", ""I am doing well. How are you?"", ""I am doing well, too. Thank you for asking. So, Mary, is this health insurance for you or for a family?"", ""The health insurance will be just for me. I had health insurance through my employer but now work independently."", ""That's great. We definitely have plans that can work for you."", ""In my old plan I was able to get coverage right away. Will I be able to do that with you all?"", ""Yes, we offer enrollment that is open all year. So you can pick your start date and have coverage start that day."", ""That is a relief."", ""Yes, we just have to set up your enrollment. Folliwng that, your coverage would go into effect."", ""What information do you need for the application?"", ""To start your name, date of birth, social security number, address and answers to a few basic health questions."", ""OK. Do I have to do that over the phone or could I complete the enrollment process online?"", ""Either way. We can do whatever works best for you."", ""I think I would like to get more preliminary information about your plans before I apply. Is that OK?"", ""Definitely. We offer several types of plans. Some of our plans include things like dental and vision."", ""I think I would like a plan that includes health, dental and vision."", ""Perfect. We offer our basic Apple plan that covers health, dental and vision with many doctors in our network."", ""That sounds good."", ""I would need to get your zip code to check prices and the doctor network in your area."", ""My zip code is seven eight seven zero five."", ""Thank you. Let me just look this up really quickly to get rates and information for your area."", ""Yes, I love living in Austin. We have some great doctors here. I hope they will be in your network."", ""Yes, here is our basic Apple plan for that area in Austin. Plans starts at two hundred and fifty dollars per month for health, dental and vision."", ""How much is the deductible?"", ""Your out of pocket maximum would be seven thousand per year."", ""OK, that's not too bad."", ""Were you interested in a higher or lower deductible?"", ""Probably a higher deductible with lower monthly costs. I am in good health and do not go to the doctor often."", ""We have our Apple Catastropic Plan. This would be a hundred and fifty dollars per month with a nine thousand dollar deductible."", ""That might be good for me."", ""You would have a six zero four zero copay for doctor visits and we offer free virtual health care visits through Apple Health."", ""Really?"", ""Yes, you can log into your account on Apple Health and set up an urgent or primary virtual health visit."", ""And all the virtual visits would be free?"", ""Yes, the virtual visits are free since they are through our Apple Health Virtual Care Team."", ""That's awesome."", ""Do you have many prescriptions? We do offer different plans for different prescription needs."", ""No, I do not have any prescriptions really."", ""OK, then the Apple Catastrophic might be a good plan for you. Let me see what hospitals are in your network."", ""Thank you."", ""It looks like in Austin we work with Seton Medical Center and St. David's. These would be in your network."", ""What exactly does that mean? How are the prices different?"", ""If it is in your network the visit counts toward your deductible and you have a copay. Out of network is not covered."", ""Oh, gotcha."", ""Unless it is an emergency. Then you would be covered at any hospital."", ""That makes sense. How long would my policy be good for? Do I have to sign a contract?"", ""Our policies are for a minimum of thirty days. You can also keep your policy for up to two years."", ""What if I have an employer and get health insurance through them again?"", ""You can cancel your policy at anytime after thirty days or if you have a life event."", ""Would there be a fine or penalty for this?"", ""No, you can cancel anytime there is a life event with no penalty."", ""Would I just go online and cancel? Or do I need to call?"", ""You can go online. Once you enroll you would have an active account with all your information."", ""What is the website for the application?"", ""You would go to AppleHealth dot com and the enrollment link is on the top right of the page."", ""Let me see if I can find it. I am on my computer now."", ""OK, great."", ""Oh, I see it. There it is. How long after I fill this out will I know about insurance?"", ""Right away. Then you will need to pay your first premium to active the insurance."", ""Do you send an insurance card in the mail?"", ""Yes, you will receive an insurance card in the mail. If you need to go to the doctor before the card arrives you can print one out from the website."", ""How do I pay for the insurance? Do you have autopay?"", ""Yes, we have autopay. You can add a credit card to your account to have the bill autopay each month."", ""Perfect."", ""We would just need your credit card number, expiration date and CVV. Do you want to complete the enrollment process now?"", ""Thank you. I see it here and all the information that you need. I can fill it out online."", ""Do you have any questions for me to help you with the enrollment process?"", ""No, thank you. You have been very helpful. I really appreciate it."", ""Of course. If you have any issues when filling out the application our phone line is always open to help."", ""Thank you. I will keep that in mind and call you all back if I need anything."", ""Perfect, thank you, Mary. Is there anything else that I can help you with today?"", ""No, I think that is all."", ""Great! Well, thank you for calling Apple Health. We hope that you will be part of the Apple Health family soon."", ""Thank you. Have a good day."", ""You too."", ""Bye."", ""Bye, Mary.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
518,"{""dialogue_id"": ""518"", ""turns"": {""turn_id"": [""insurance_518_000"", ""insurance_518_001"", ""insurance_518_002"", ""insurance_518_003"", ""insurance_518_004"", ""insurance_518_005"", ""insurance_518_006"", ""insurance_518_007"", ""insurance_518_008"", ""insurance_518_009"", ""insurance_518_010"", ""insurance_518_011"", ""insurance_518_012"", ""insurance_518_013"", ""insurance_518_014"", ""insurance_518_015"", ""insurance_518_016"", ""insurance_518_017"", ""insurance_518_018"", ""insurance_518_019"", ""insurance_518_020"", ""insurance_518_021"", ""insurance_518_022"", ""insurance_518_023"", ""insurance_518_024"", ""insurance_518_025"", ""insurance_518_026"", ""insurance_518_027"", ""insurance_518_028"", ""insurance_518_029"", ""insurance_518_030"", ""insurance_518_031"", ""insurance_518_032"", ""insurance_518_033"", ""insurance_518_034"", ""insurance_518_035"", ""insurance_518_036"", ""insurance_518_037"", ""insurance_518_038"", ""insurance_518_039"", ""insurance_518_040"", ""insurance_518_041"", ""insurance_518_042"", ""insurance_518_043"", ""insurance_518_044"", ""insurance_518_045"", ""insurance_518_046"", ""insurance_518_047"", ""insurance_518_048"", ""insurance_518_049"", ""insurance_518_050"", ""insurance_518_051"", ""insurance_518_052"", ""insurance_518_053"", ""insurance_518_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. How may I help you today?"", ""Hello, I would like to add a dependent to my health insurance please."", ""Of course. I can help you with that. With whom do I have the pleasure of speaking with today?"", ""My name is Wendy Porter."", ""Thank you, miss Porter. And thank you for being a valued Rivertown Insurance customer."", ""Of course. My son lost his job and needs insurance. I am hoping to add him to our family plan."", ""Sure. Let's see what we can do. miss Porter is your first name Wendy, W.e.n.d.y?"", ""Yes, and my last name is Porter, P.o.r.t.e.r."", ""Thank you, miss Porter. May I also please get your date of birth to pull up your account?"", ""Yes, my date of birth is July sixth nineteen sixty four."", ""Thank you, miss Porter. Let me just find your account. For securtiy reasons can you also please verify your customer number?"", ""Yes, I have that right here on my bill."", ""Great, whenever you are ready."", ""It is eight one six four seven three two nine."", ""So that is eight one six four seven three two nine?"", ""Correct."", ""Thank you, miss Porter. I have your plan pulled up here. And you want to add your son to the plan?"", ""Yes, please."", ""And what is his name?"", ""His name is William Porter."", ""So that is W.i.l.l.i.a.m?"", ""Yes, correct."", ""And what is William's date of birth?"", ""It is October first nineteen ninety seven. He is twenty two."", ""Thank you, miss Porter. May I also please get his social security number?"", ""Sure. It is six two eight one three five six eight one."", ""That is six two eight one three five six eight one?"", ""Yes."", ""Does he live at your address? Or is he at a different address?"", ""He just moved back home so same address."", ""Thank you, miss Porter. I will need to ask just a few quick health questions about your son."", ""OK."", ""Does your son use any tobacco products?"", ""No."", ""Has your son been hospitalized for any medical treatments during the past tweleve months such as surgeries or treatments requiring an overnight stay?"", ""No."", ""Thank you, miss Porter, for that information. We can add your son to your family plan."", ""Wonderful."", ""When would you like to start his coverage?"", ""As soon as possible."", ""We can set it up to take effect today, July twentieth."", ""That would be great."", ""This will increase your monthly payments by fifty dollars per month."", ""OK."", ""July will be prorated so this will factor onto your next bill. So your August bill will be for all of August plus the end of July."", ""OK, that is fine. Will my son have access to the same doctors and networks that I do?"", ""Yes, he will have access to all of these doctors. His preventive care will be free and he also has access to our virtual care team at no cost."", ""That is good to know. Thank you. I have really liked using the virtual doctor visits. They are free and so much easier."", ""Yes, our customers seem to like our virtual health team."", ""And now my son can use it too!"", ""Yes ma'am. You and your son are all set. Is there anything else that I can help you with today?"", ""No, that is all. Thank you for your help."", ""Thank you, miss Porter. And thank you for choosing Rivertown Insurance. Enjoy the rest of your day."", ""You too. Bye."", ""Bye, miss Porter.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
519,"{""dialogue_id"": ""519"", ""turns"": {""turn_id"": [""insurance_519_000"", ""insurance_519_001"", ""insurance_519_002"", ""insurance_519_003"", ""insurance_519_004"", ""insurance_519_005"", ""insurance_519_006"", ""insurance_519_007"", ""insurance_519_008"", ""insurance_519_009"", ""insurance_519_010"", ""insurance_519_011"", ""insurance_519_012"", ""insurance_519_013"", ""insurance_519_014"", ""insurance_519_015"", ""insurance_519_016"", ""insurance_519_017"", ""insurance_519_018"", ""insurance_519_019"", ""insurance_519_020"", ""insurance_519_021"", ""insurance_519_022"", ""insurance_519_023"", ""insurance_519_024"", ""insurance_519_025"", ""insurance_519_026"", ""insurance_519_027"", ""insurance_519_028"", ""insurance_519_029"", ""insurance_519_030"", ""insurance_519_031"", ""insurance_519_032"", ""insurance_519_033"", ""insurance_519_034"", ""insurance_519_035"", ""insurance_519_036"", ""insurance_519_037"", ""insurance_519_038"", ""insurance_519_039"", ""insurance_519_040"", ""insurance_519_041"", ""insurance_519_042"", ""insurance_519_043"", ""insurance_519_044"", ""insurance_519_045"", ""insurance_519_046"", ""insurance_519_047"", ""insurance_519_048"", ""insurance_519_049"", ""insurance_519_050"", ""insurance_519_051"", ""insurance_519_052"", ""insurance_519_053"", ""insurance_519_054"", ""insurance_519_055"", ""insurance_519_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. How may I help you today?"", ""Hi, I would like to remove a dependent from my health insurance plan, please."", ""Of course. I can help you with that."", ""He is twenty-four and got a job. Now he has his own insurance."", ""Certainly. With whom do I have the pleasure of speaking with today?"", ""My name is Carrie Owens."", ""Thank you, miss Owens. And thank you for being a valuable member of the Rivertown Insurance family."", ""Of course."", ""Let me just pull up your account. Is that Carrie C.a.r.r.y?"", ""No, it is C.a.r.r.i.e."", ""I apologize for my mistake. Thank you, miss Owens."", ""No problem. And Owens is O.w.e.n.s."", ""Thank you, miss Owens. May I also please get your date of birth?"", ""Sure it is May fifth nineteen sixty."", ""So that is May fifth nineteen sixty."", ""Yes, correct."", ""Thank you, miss Owens. May I also please get your customer number?"", ""That is on my bill correct?"", ""Yes ma'am."", ""Perfect. I pulled a bill to see how much our new bill would be moving forward."", ""The customer number should be at the top right corner of the statement."", ""Yes, I see it. It is four three six one two five seven three."", ""So that is four three six one two five seven three?"", ""Correct."", ""Thank you, miss Owens. And, Ms.Owens, which dependent are we removing from the policy?"", ""My son Jake."", ""So that is Jake Owens?"", ""Correct."", ""miss Owens, can you please verify his date of birth for me?"", ""Yes, it is March second nineteen ninety six."", ""Thank you, miss Owens. I am not currently seeing this name and birthdate matching on your account."", ""Oh, yes! Sorry!! His full name is William Jake but he goes by Jake since his dad is also William."", ""Yes, there he is. Thank you, miss Owens. So we are removing William Jake Owens from your plan?"", ""Yes, that is correct."", ""When would you like for this to be effective?"", ""He started his new job today. So it can be effective today."", ""So we will remove William Jake Owens effective today, July ninth?"", ""Yes, please."", ""Thank you, miss Owens. This will just take one minute to process."", ""OK."", ""Thank you for waiting. You are all set. William Jake Owens is no longer a dependent on your family's health insurance."", ""Thank you."", ""Since you already paid your monthly payment for July, you will see a credit on your August statement."", ""OK."", ""Your monthly premiums will also now be fifty dollars less each month starting with your August statement."", ""Thank you."", ""You will have the same benefits on your plan and can add or remove dependents in the future if eligible."", ""Thank you. Am I able to check all of this online?"", ""Yes, ma'am. You can log into your Rivertown Insurance account on the website or use the Rivertown Insurance app."", ""And I just need my email address to log in? Owens family at gmail dot come."", ""Yes, that is the email address we have on file. It will log you into both the Rivertown Insurance website and app."", ""Perfect, thank you so much."", ""Is there anything else that I can help you with today?"", ""No, that is all. Thank you. I really appreciate your help."", ""Thank you for being a valued member of the Rivertown Insurance family. Please enjoy the rest of your day."", ""Thank you. Bye."", ""Bye, miss Owens.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
520,"{""dialogue_id"": ""520"", ""turns"": {""turn_id"": [""insurance_520_000"", ""insurance_520_001"", ""insurance_520_002"", ""insurance_520_003"", ""insurance_520_004"", ""insurance_520_005"", ""insurance_520_006"", ""insurance_520_007"", ""insurance_520_008"", ""insurance_520_009"", ""insurance_520_010"", ""insurance_520_011"", ""insurance_520_012"", ""insurance_520_013"", ""insurance_520_014"", ""insurance_520_015"", ""insurance_520_016"", ""insurance_520_017"", ""insurance_520_018"", ""insurance_520_019"", ""insurance_520_020"", ""insurance_520_021"", ""insurance_520_022"", ""insurance_520_023"", ""insurance_520_024"", ""insurance_520_025"", ""insurance_520_026"", ""insurance_520_027"", ""insurance_520_028"", ""insurance_520_029"", ""insurance_520_030"", ""insurance_520_031"", ""insurance_520_032"", ""insurance_520_033"", ""insurance_520_034"", ""insurance_520_035"", ""insurance_520_036"", ""insurance_520_037"", ""insurance_520_038"", ""insurance_520_039"", ""insurance_520_040"", ""insurance_520_041"", ""insurance_520_042"", ""insurance_520_043"", ""insurance_520_044"", ""insurance_520_045"", ""insurance_520_046"", ""insurance_520_047"", ""insurance_520_048"", ""insurance_520_049"", ""insurance_520_050"", ""insurance_520_051"", ""insurance_520_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. The Halo protects you. This is Edith. How may I help you?"", ""Hi, Edith. I would like to cancel my health insurance, please."", ""Of course, I can help you with that. First, thank you for being a valued Rivertown Insurance customer."", ""Of course."", ""May I get your full name please?"", ""My name is Emily Edwards."", ""Is that E.m.i.l.y?"", ""Yes, and Edwards is E.d.w.a.r.d.s."", ""Thank you miss Edwards. Could I also please get your date of birth?"", ""Yes, it is March second nineteen eighty five."", ""Perfect, March second nineteen eighty five. Your account is pulling up now. For security reasons may I please get your customer number?"", ""Um, where would I find that?"", ""On your most recent bill, the Halo app or on the Rivertown Insurance website."", ""Oh, OK. I have the app. I tried to cancel the plan through the app but couldn't. Let me look at the app. One second please."", ""Sure, of course. Take your time."", ""OK, I see my customer number. It starts with a six?"", ""Yes, it should be eight digits long."", ""OK, my customer number is six four seven three one six five eight."", ""So that is six four seven three one six five eight?"", ""Yes, correct."", ""Great, thank you miss Edwards. Let me just pull up your account."", ""Thank you."", ""I see all of the details here. It looks like we received your last payment last week and your account is up to date."", ""Yes, I got a new job and will have health insurance with my employer. So I no longer need this plan."", ""Of course, do you know when the new plan will go into effect."", ""It will start on July first."", ""OK, we can keep your policy good through June thirtieth."", ""That would be perfect."", ""OK, so your plan will end at midnight on July first. You will still be responsible for your upcoming June payment."", ""OK."", ""After that, your account will be closed."", ""Will there be any penalty or fee for closing my account?"", ""No, there is no fee for ending your coverage. I see you also have vision and dental plans through Halo. Did you want all your plans canceled at midnight on June thirtieth? Or just your health plan?"", ""I am also getting dental and vision through my new employer. I would like to cancel these plans as well."", ""Sure, thing. Let me just take a moment to update the record. One second, please."", ""Of course."", ""OK, I now have your account updated to end your health, vision and dental insurance at midnight on June thirtieth."", ""Thank you. If my employment changes am I able to get my Rivertown Insurance back?"", ""Yes, you can re-enroll at anytime."", ""So you do not have an open enrollment period?"", ""No, we do no have a specific encrollment period. You can enroll at anytime during the year."", ""Thank you. When will I know that my account has been updated?"", ""I have changed the account information on our end. It might take twenty four hours to process."", ""So if go back into the Halo app or log onto the Halo website my account will show my termination date?"", ""Yes, that should all be updated within twenty four hours. If it is not please call us back."", ""Are you able to cancel insurance on the app or online? I just did not see it?"", ""You can but you are all set now in the system. In the app it is under the account settings."", ""Oh, I was looking under privacy and security. That is why I did not see it. I am sorry."", ""No, no that is why we are here. You can call us anytime to help."", ""Thank you. I really appreciate it."", ""Is there anything else that I can help you with today?"", ""No, that is all. Thank you."", ""Thank you, Emily. And thank you for being a valuable customer for Rivertown Insurance. Enjoy the rest of your day.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
521,"{""dialogue_id"": ""521"", ""turns"": {""turn_id"": [""insurance_521_000"", ""insurance_521_001"", ""insurance_521_002"", ""insurance_521_003"", ""insurance_521_004"", ""insurance_521_005"", ""insurance_521_006"", ""insurance_521_007"", ""insurance_521_008"", ""insurance_521_009"", ""insurance_521_010"", ""insurance_521_011"", ""insurance_521_012"", ""insurance_521_013"", ""insurance_521_014"", ""insurance_521_015"", ""insurance_521_016"", ""insurance_521_017"", ""insurance_521_018"", ""insurance_521_019"", ""insurance_521_020"", ""insurance_521_021"", ""insurance_521_022"", ""insurance_521_023"", ""insurance_521_024"", ""insurance_521_025"", ""insurance_521_026"", ""insurance_521_027"", ""insurance_521_028"", ""insurance_521_029"", ""insurance_521_030"", ""insurance_521_031"", ""insurance_521_032"", ""insurance_521_033"", ""insurance_521_034"", ""insurance_521_035"", ""insurance_521_036"", ""insurance_521_037"", ""insurance_521_038"", ""insurance_521_039"", ""insurance_521_040"", ""insurance_521_041"", ""insurance_521_042"", ""insurance_521_043"", ""insurance_521_044"", ""insurance_521_045"", ""insurance_521_046"", ""insurance_521_047"", ""insurance_521_048"", ""insurance_521_049"", ""insurance_521_050"", ""insurance_521_051"", ""insurance_521_052"", ""insurance_521_053"", ""insurance_521_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. How may I help you today?"", ""Hello, I would like to check the status of my payment please."", ""Of course. I can help you with that. With whom do I have the pleasure of speaking with today?"", ""My name is Emily David."", ""Thank you, Emily. And thank you for being a valuable member of the Rivertown Insurance family."", ""Of course."", ""Let me just pull up your account. Is your last name spelled D.a.v.i.d?"", ""Yes, that is correct."", ""Thank you, miss David. miss David, may I also please get your date of birth?"", ""Sure, it is February eigth nineteen eighty."", ""So that is February eight ninetween eighty?"", ""Correct."", ""Thank you, miss David. May I also please get your customer number?"", ""Is this on my bill?"", ""Yes ma'am."", ""OK, because I just got another bill in the mail from you all. Which is strange since I paid the first one I got."", ""Sometimes a second bill will send when the first one hasn't processed yet."", ""OK."", ""We can check on this for you. The customer number should be an eight digit number on the top right of the statement page."", ""Yes, I see it."", ""Great, thank you. Whenever you are ready."", ""OK. The number is four three six two eight five three seven."", ""That is four three six two eight five three seven?"", ""Yes, that is correct."", ""Thank you, miss David. Let me just pull up your account. One moment please."", ""OK."", ""Yes, I see your account information here. Your last bill was sent out on May twentieth."", ""I really think I paid that one."", ""Did you send it back through the mail?"", ""Yes, I sent a check back in the mail. I do this every month."", ""Well, it may not have gotten here yet. And once it arrives, it can take a few days to process."", ""Yes, Memorial Day might have slowed the mail as well."", ""Certainly. Your second bill was sent out on May twenty ninth."", ""OK, when will I know when or if you get my first check?"", ""You can call us back or log into your account through the Rivertown Insurance website or app."", ""What if it got lost in the mail? I guess I could call my bank to see if they know anything? When will this be past due?"", ""You have until June seventh to make your payment. It is not late at this point."", ""OK, maybe I should call the bank and stop the check. I am worried that it got lost in the mail. How else can I pay?"", ""You can pay over the phone with a check or credit card. You can pay using a credit card or check on the Rivertown Insurance website or app."", ""Great. So as long as I pay before the seventh then my payment will not be late?"", ""Yes ma'am, that is correct."", ""Maybe I will give the check a few more days to arrive. Maybe the mail is just slow or it is temporarily lost."", ""Sure."", ""And today is the second. I can call my bank on the fifth to check on the status and then cancel the check if needed."", ""OK."", ""I will then call back to pay you all over the phone or log in to my account to pay. Is my log in my email address?"", ""Yes ma'am."", ""Is the email that you have on file for me Emily David at gmail dot com."", ""Yes, that is the email address that we have on file for you. That will log you in to both the Rivertown Insurance website and app."", ""Perfect, thank you. I will wait a few more days and then make sure I get my payment in by the seventh."", ""Thank you, miss David. Is there anything else that I can help you with today?"", ""No, that is all. Thank you for all your help."", ""Of course. And thank you for being a valuable member of the Rivertown Insurance family. Please enjoy the rest of your day."", ""Thank you. Bye."", ""Bye, miss David.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
522,"{""dialogue_id"": ""522"", ""turns"": {""turn_id"": [""insurance_522_000"", ""insurance_522_001"", ""insurance_522_002"", ""insurance_522_003"", ""insurance_522_004"", ""insurance_522_005"", ""insurance_522_006"", ""insurance_522_007"", ""insurance_522_008"", ""insurance_522_009"", ""insurance_522_010"", ""insurance_522_011"", ""insurance_522_012"", ""insurance_522_013"", ""insurance_522_014"", ""insurance_522_015"", ""insurance_522_016"", ""insurance_522_017"", ""insurance_522_018"", ""insurance_522_019"", ""insurance_522_020"", ""insurance_522_021"", ""insurance_522_022"", ""insurance_522_023"", ""insurance_522_024"", ""insurance_522_025"", ""insurance_522_026"", ""insurance_522_027"", ""insurance_522_028"", ""insurance_522_029"", ""insurance_522_030"", ""insurance_522_031"", ""insurance_522_032"", ""insurance_522_033"", ""insurance_522_034"", ""insurance_522_035"", ""insurance_522_036"", ""insurance_522_037"", ""insurance_522_038"", ""insurance_522_039"", ""insurance_522_040"", ""insurance_522_041"", ""insurance_522_042"", ""insurance_522_043"", ""insurance_522_044"", ""insurance_522_045"", ""insurance_522_046"", ""insurance_522_047"", ""insurance_522_048"", ""insurance_522_049"", ""insurance_522_050"", ""insurance_522_051"", ""insurance_522_052"", ""insurance_522_053"", ""insurance_522_054"", ""insurance_522_055"", ""insurance_522_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. How may I help you today?"", ""I would like to update the address on my account please."", ""Of course. I can help you with that. With whom do I have the pleasure of speaking with today?"", ""My name is Anne Jones."", ""Thank you, miss Jones. And thank you for being a valuable member of the Rivertown Insurance family."", ""Of course."", ""Let me find your account so that we can change your address. miss Jones do you spell your first name A.n.n.e?"", ""Yes, that is correct. And Jones is J.o.n.e.s."", ""Perfect. Thank you miss Jones. Can you also please give me your date of birth?"", ""Sure. It is June first nineteen eighty."", ""June first nineteen eighty?"", ""Correct."", ""Thank you, miss Jones. I found your account. For security purposes can you please give me your customer number?"", ""Um, where would I find that?"", ""You can find your customer number on your latest statement, the Rivertown Insurance website or the Rivertown Insurance app."", ""OK, I have the app on my phone. Let me log in and find my customer number. One minute please."", ""Of course, thank you. Please take your time."", ""All right, I am back. I got my customer number."", ""Thank you. I am ready whenever you are."", ""OK, the number is three four three two eight six seven nine."", ""Is that three four three two eight six seven nine?"", ""Yes."", ""Thank you, miss Jones. I can now make changes to your account. You want to change your address, correct?"", ""Yes, please."", ""miss Jones what will be your new address?"", ""My new address will be three one three one Magnolia Lane."", ""That is three one three one Magnolia M.a.g.n.o.l.i.a Lane?"", ""Yes."", ""May I please get the city and state?"", ""This in Atlanta, Georgia."", ""Thank you, miss Jones. And what is the zip code?"", ""The zip code is three three one zero one."", ""I have three three one zero one. Is that correct?"", ""Yes, it is."", ""Thank you, miss Jones. When would you like for your new address to take effect?"", ""We are moving next week. How about next Friday?"", ""You would like this to take effect next Friday, July tenth?"", ""Yes, that would be perfect. Thank you."", ""All right, miss Jones. I have this set up to take effect next Friday, July tenth."", ""Great."", ""I see you are set up for autopay. Your account is up to date."", ""Thank you."", ""I see that you have auto insurance with us. We also offer life insurance if you might be interested?"", ""Oh, thank you. I am too busy with the move right now to think about that."", ""Of course, I understand."", ""Can I look at that on the app?"", ""Yes, you can find information about life insurance on the Magnolia app. You will save each month if you have the auto and life policy."", ""OK."", ""You can also check your address and contact information on the app."", ""Oh, great. Thank you. I will check that too. Is it under account setting or privacy and security?"", ""It will be under account settings."", ""Perfect. Thank you so much."", ""Of course. Is there anything else that I can help you with today?"", ""No, that is all. Thank you so much for your help."", ""Thank you, miss Jones. And thank you for being a valuable member of the Rivertown Insurance family. I hope you enjoy the rest of your day."", ""Thank you. Bye."", ""Bye, miss Jones.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
523,"{""dialogue_id"": ""523"", ""turns"": {""turn_id"": [""insurance_523_000"", ""insurance_523_001"", ""insurance_523_002"", ""insurance_523_003"", ""insurance_523_004"", ""insurance_523_005"", ""insurance_523_006"", ""insurance_523_007"", ""insurance_523_008"", ""insurance_523_009"", ""insurance_523_010"", ""insurance_523_011"", ""insurance_523_012"", ""insurance_523_013"", ""insurance_523_014"", ""insurance_523_015"", ""insurance_523_016"", ""insurance_523_017"", ""insurance_523_018"", ""insurance_523_019"", ""insurance_523_020"", ""insurance_523_021"", ""insurance_523_022"", ""insurance_523_023"", ""insurance_523_024"", ""insurance_523_025"", ""insurance_523_026"", ""insurance_523_027"", ""insurance_523_028"", ""insurance_523_029"", ""insurance_523_030"", ""insurance_523_031"", ""insurance_523_032"", ""insurance_523_033"", ""insurance_523_034"", ""insurance_523_035"", ""insurance_523_036"", ""insurance_523_037"", ""insurance_523_038"", ""insurance_523_039"", ""insurance_523_040"", ""insurance_523_041"", ""insurance_523_042"", ""insurance_523_043"", ""insurance_523_044"", ""insurance_523_045"", ""insurance_523_046"", ""insurance_523_047"", ""insurance_523_048"", ""insurance_523_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yes I need to change the way I pay you guys."", ""Okay! I'd be more than happy to help with that. Let's start with your first and last name."", ""My first name is Elton and my last name is Green."", ""So that's Elton e. l. t. i .n?"", ""No it's e. l. t. o. n."", ""My mistake, I apologize for that. Do you have your customer ID handy mister Green?"", ""I do not. If you can hang on for a few seconds I can get it."", ""not a problem. Take your time."", ""I have my bill here but I don't see it on here "", ""It should be in the top left corner and it should be eight numbers."", ""Oh! There it is."", ""Perfect, what's that number?"", ""It is one two three four five six seven eight."", ""Great. Let's get you pulled up here. It looks like your email is elton green at yahoo dot com. Is that still accurate?"", ""Yes that's correct."", ""Perfect. So you'd like to change your payment information. right now it looks like you're paying by credit card "", ""Yes I just need to change the card I'm paying with."", ""I understand."", ""Do you guys accept payment by routing and account number as well?"", ""Yes. We offer payments by credit card or by using your bank account to make it easy on you."", ""Okay that's good to know."", ""Yes and keep in mind that you can always change your payment method online as well."", ""Great, thanks."", ""What is the new card number that you would like to pay with?"", ""it's one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen."", ""Thanks for that. Can you provide the expiration date and the security code on the back?"", ""Yes the expiration date is twelve of twenty twenty four and the security code is three two one."", ""Perfect. I went ahead and got that updated in our system. was there any other questions I could answer for you?"", ""Yes. Can you tell me when that will be active?"", ""Absolutely. It should be active immediately and your next bill will be charged to that card."", ""Okay. When is that due?"", ""it looks like your next bill is due on the twenty fourth of July."", ""And it will go to the new card? How much is it?"", ""Yes it will go to the new card ending in fourteen fifteen sixteen and the amount looks like it's three twenty five."", ""Okay that shouldn't be an issue. I hate updating these things. I'm always scared I'm going to lose the cards somewhere like I did my last one."", ""I get that. It's never a good feeling when you've lost a credit card. Hopefully nothing bad happened."", ""No everything has been easy so far."", ""That's great to here. Was there anything else I could help you with today?"", ""yes actually I just have one more question. What's the difference between paying with a card and my bank account?"", ""Paying with a card usually processes faster where as your bank account may take a few days to process."", ""Oh okay that makes sense."", ""were you still wanting to leave it as the new credit card?"", ""Yes that's fine. I don't think I want to add a bank account right now."", ""Okay great. Was there anything else?"", ""No, I think you've answered everything."", ""Perfect. Well please enjoy the rest of your day."", ""You too."", ""Goodbye"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
524,"{""dialogue_id"": ""524"", ""turns"": {""turn_id"": [""insurance_524_000"", ""insurance_524_001"", ""insurance_524_002"", ""insurance_524_003"", ""insurance_524_004"", ""insurance_524_005"", ""insurance_524_006"", ""insurance_524_007"", ""insurance_524_008"", ""insurance_524_009"", ""insurance_524_010"", ""insurance_524_011"", ""insurance_524_012"", ""insurance_524_013"", ""insurance_524_014"", ""insurance_524_015"", ""insurance_524_016"", ""insurance_524_017"", ""insurance_524_018"", ""insurance_524_019"", ""insurance_524_020"", ""insurance_524_021"", ""insurance_524_022"", ""insurance_524_023"", ""insurance_524_024"", ""insurance_524_025"", ""insurance_524_026"", ""insurance_524_027"", ""insurance_524_028"", ""insurance_524_029"", ""insurance_524_030"", ""insurance_524_031"", ""insurance_524_032"", ""insurance_524_033"", ""insurance_524_034"", ""insurance_524_035"", ""insurance_524_036"", ""insurance_524_037"", ""insurance_524_038"", ""insurance_524_039"", ""insurance_524_040"", ""insurance_524_041"", ""insurance_524_042"", ""insurance_524_043"", ""insurance_524_044"", ""insurance_524_045"", ""insurance_524_046"", ""insurance_524_047"", ""insurance_524_048"", ""insurance_524_049"", ""insurance_524_050"", ""insurance_524_051"", ""insurance_524_052"", ""insurance_524_053"", ""insurance_524_054"", ""insurance_524_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. The Halo protects you. With whom do I have the pleasure of speaking with today?"", ""My name is Katherine."", ""Thank you, Katherine. How are you today?"", ""I am doing well. How are you?"", ""I am doing well, too. It is a Friday, so I cannot complain!"", ""I hear you!!"", ""Katherine, how can I help you today?"", ""I would like to change the password on my account that I have for pet insurance."", ""My husband and I got divorced. I got the dog, so I want to change the password since this is strictly my account now."", ""Let's see, Katherine can you please tell me your last name?"", ""Yes, it should be under Katherine Markham."", ""Is that C.a.t.h.e.r.i.n.e?"", ""No, it is Katherine with a K not a C."", ""Oh, my apologies. Thank you, so K.a.t.h.e.r.i.n.e."", ""Yes, that is correct."", ""Is Markham M.a.r.k.h.a.m?"", ""Yes."", ""Thank you, miss Markham. Let me pull up your account. May I also please get your date of birth?"", ""It is January ninth nineteen eighty."", ""Thank you, January ninth nineteen eighty. Yes, here is your account. For security reasons may I please get your customer number?"", ""Sure, but where would I find that? I don't think I know that?"", ""You would find your customer number on your most recent bill, the Rivertown Insurance app or online in your Rivertown Insurance account."", ""OK, I have all of my documents from the divorce here on my desk. Let me find the most recent bill. One minute, please."", ""Of course, please take your time."", ""Ah, here it is. All my files are color-coded. Now where is my customer number?"", ""It should be towards the top of the page on the right side. It is an eight digit number."", ""Got it. My customer number is three one six four two seven eight nine."", ""Thank you. So that is three one six four two seven eight nine?"", ""Yes, that is correct."", ""Perfect. And here is your account. Now, let's change your password."", ""Yes, please. My previous password was my now ex-husband's name. I don't want that anymore."", ""Sure, what would you like the new password to be?"", ""I would like for it to be Daisy. That is the name of my dog."", ""Is that D.a.i.s.y?"", ""Yes, that is how it is spelled."", ""Great, but your password needs to be at least eight characters or letters."", ""OK, how about Daisy Markham?"", ""With Markham spelled the same as your last name?"", ""Yes, please."", ""Do you want a space between Daisy and Markham?"", ""No, let's do all one word."", ""OK, should the D in Daisy and the M in Markham be capitalized?"", ""Yes, let's capitalize the D in Daisy and the M in Markham."", ""Got it. So your new password is DaisyMarkham, all one word with a capital D in Daisy and capital M in Markham."", ""That is perfect! If I forget this password or need to change it again should I call you back?"", ""You can or you can go to the Rivertown Insurance website at Rivertown Insurance dot com and log in to your account to reset or change your password."", ""How do I log in?"", ""You would just use need your email address."", ""Is that Katherine Markham at gmail dot com?"", ""Yes, that is the address that we have on file for you. You can also use this to log into the app to make any changes to your account."", ""Thank you, Daisy and I are most appreciative!"", ""Of course. Thank you for being valuable Rivertown Insurance customers. Is there anything else that I can help you with today?"", ""No, that is all. Thank you for all your help."", ""Please do not hesitate to call if we can help again. I hope that you and Daisy enjoy the rest of your day."", ""Thank you, bye."", ""Bye, Katherine.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
525,"{""dialogue_id"": ""525"", ""turns"": {""turn_id"": [""insurance_525_000"", ""insurance_525_001"", ""insurance_525_002"", ""insurance_525_003"", ""insurance_525_004"", ""insurance_525_005"", ""insurance_525_006"", ""insurance_525_007"", ""insurance_525_008"", ""insurance_525_009"", ""insurance_525_010"", ""insurance_525_011"", ""insurance_525_012"", ""insurance_525_013"", ""insurance_525_014"", ""insurance_525_015"", ""insurance_525_016"", ""insurance_525_017"", ""insurance_525_018"", ""insurance_525_019"", ""insurance_525_020"", ""insurance_525_021"", ""insurance_525_022"", ""insurance_525_023"", ""insurance_525_024"", ""insurance_525_025"", ""insurance_525_026"", ""insurance_525_027"", ""insurance_525_028"", ""insurance_525_029"", ""insurance_525_030"", ""insurance_525_031"", ""insurance_525_032"", ""insurance_525_033"", ""insurance_525_034"", ""insurance_525_035"", ""insurance_525_036"", ""insurance_525_037"", ""insurance_525_038"", ""insurance_525_039"", ""insurance_525_040"", ""insurance_525_041"", ""insurance_525_042"", ""insurance_525_043"", ""insurance_525_044"", ""insurance_525_045"", ""insurance_525_046"", ""insurance_525_047"", ""insurance_525_048"", ""insurance_525_049"", ""insurance_525_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. The Halo protects you. My name is Jane. How can I help you?"", ""Thank you. I would like to change the security question on my account please."", ""Of course. With whom do I have the pleasure of speaking with today?"", ""My name is Stacy."", ""Thank you, Stacy. May I please get your last name?"", ""Yes, it is Armstrong."", ""OK, so that is Stacy. S.t.a.c.y?"", ""Yes, correct."", ""And Armstrong is A.r.m.s.t.r.o.n.g?"", ""Yes."", ""Thank you. And may I also please get your date of birth?"", ""My date of birth is February seventh nineteen seventy."", ""Thank you. I am pulling up your account, Stacy. Stacy, can you please verify your phone number on the account please?"", ""Yes, I think it is three one eight seven two six five four eight seven."", ""Thank you. Here is it is. Stacy, for security reasons can you also please verify your customer number."", ""I'm not sure I know that. Where would I find it?"", ""You can find it on your most recent bill, online in your Halo account or on the Halo App."", ""Hold on. I am sitting at my computer. Let me put my phone on speaker and see if I can pull up the account. Is the website Rivertown Insurance dot com?"", ""Yes, that is exactly the address. Your log in will be at the top right corner of the screen."", ""OK, I am on the website and clicking at the top of the screen. Oh, there is the log in page. Got it."", ""Your log in should be an email address and password."", ""Yes, I have all this information stored on my computer. Which ended up being my mistake. My computer got hacked."", ""Oh, I am so sorry."", ""Yes, that is why I am calling to change my security question. I guess I will need to change this password as well."", ""We can definitely take care of that for you."", ""I am in my account now. Can I change my security question here as well?"", ""Yes, there should be an account setting menu on the left side of the screen."", ""Oh, I see it. I think under this menu I should go to privacy and settings?"", ""Yes, exactly. Click there and then you will see the security questions menu on the left side."", ""Here it is. I see my old question. There is an option to delete it?"", ""Yes, please hit the delete button in red under the question. Then, it will prompt you to create a new question."", ""Got it. Clicking delete. Yes, I want to delete. OK, it is deleted. Now I will make my new question."", ""Perfect. This will update on our end as well."", ""So now the previous question is completely gone?"", ""Yes, it will be final as soon as you click save after creating a new security question."", ""OK, let me choose my security question and create an answer."", ""Take your time."", ""Thank you. OK. I think I've got it. Now I just click the green save button on the bottom right of the screen?"", ""Yes, please click save and then your new question will be saved to your account."", ""Got it. Done. So glad to have that fixed after my computer was hacked. Can I also change my password through the privacy menu?"", ""Yes, you can change your account password through the privacy and security menu."", ""Oh, I see it here now that the security question has been saved. Thank you. I've got it. I can change my password."", ""Would you like me to help with that?"", ""No, thank you. Now that I know where everything is I can change this."", ""Wonderful. Can I help you with anything else today?"", ""No, you have been great. Thank you. I really appreciate your help. Changing all of this has been such a hassle!!"", ""I can only imagine. I am so sorry. Rivertown Insurance is always here to help. Please call us anytime to assist."", ""I will do that thank you."", ""Thank you, Stacy. I hope that you have a great day."", ""You too, thank you. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
526,"{""dialogue_id"": ""526"", ""turns"": {""turn_id"": [""insurance_526_000"", ""insurance_526_001"", ""insurance_526_002"", ""insurance_526_003"", ""insurance_526_004"", ""insurance_526_005"", ""insurance_526_006"", ""insurance_526_007"", ""insurance_526_008"", ""insurance_526_009"", ""insurance_526_010"", ""insurance_526_011"", ""insurance_526_012"", ""insurance_526_013"", ""insurance_526_014"", ""insurance_526_015"", ""insurance_526_016"", ""insurance_526_017"", ""insurance_526_018"", ""insurance_526_019"", ""insurance_526_020"", ""insurance_526_021"", ""insurance_526_022"", ""insurance_526_023"", ""insurance_526_024"", ""insurance_526_025"", ""insurance_526_026"", ""insurance_526_027"", ""insurance_526_028"", ""insurance_526_029"", ""insurance_526_030"", ""insurance_526_031"", ""insurance_526_032"", ""insurance_526_033"", ""insurance_526_034"", ""insurance_526_035"", ""insurance_526_036"", ""insurance_526_037"", ""insurance_526_038"", ""insurance_526_039"", ""insurance_526_040"", ""insurance_526_041"", ""insurance_526_042"", ""insurance_526_043"", ""insurance_526_044"", ""insurance_526_045"", ""insurance_526_046"", ""insurance_526_047"", ""insurance_526_048"", ""insurance_526_049"", ""insurance_526_050"", ""insurance_526_051"", ""insurance_526_052"", ""insurance_526_053"", ""insurance_526_054"", ""insurance_526_055"", ""insurance_526_056"", ""insurance_526_057"", ""insurance_526_058"", ""insurance_526_059"", ""insurance_526_060"", ""insurance_526_061"", ""insurance_526_062"", ""insurance_526_063"", ""insurance_526_064"", ""insurance_526_065"", ""insurance_526_066"", ""insurance_526_067"", ""insurance_526_068"", ""insurance_526_069"", ""insurance_526_070"", ""insurance_526_071"", ""insurance_526_072""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. The Halo protects you. This is Sarah. How may I help you?"", ""Hello, Sarah. I would like to cancel my auto insurance."", ""I can help you with that. With whom do I have the pleasure of speaking with today?"", ""My name is Tracy."", ""Thank you, Tracy. And thank you for being a valued Halo customer."", ""Of course."", ""Tracy, may I please get your last name?"", ""Yes, it is Miller."", ""Is that Tracy, t.r.a.c.y?"", ""Yes."", ""And Miller is m.i.l.l.e.r?"", ""Yes, that is correct."", ""Thank you. May I also please get your date of birth?"", ""It is September tenth nineteen seventy nine."", ""So that is September tenth nineteen seventy nine?"", ""Yes."", ""Thank you, miss Miller. One moment please."", ""Sure thing."", ""miss Miller for security reasons can you please provide your customer number?"", ""Um, where would I find that?"", ""Your customer number can be found on your most recent bill, the Halo app or at Rivertown Insurance dot com."", ""Oh, I am sorry. I am on my phone right now. I don't know my number."", ""That is OK. We can try a different way."", ""That would be great."", ""May I first please get your phone number?"", ""Sure, it is nine seven three eight five three one six three zero."", ""So that is nine seven three eight five three one six three zero?"", ""Yes."", ""Thank you, and may I also please get your social security number?"", ""Do you have to get my social? I have heard it is not good to share that information?"", ""I understand but it is the only way that I can get into your account without your customer number."", ""Uh, OK."", ""We do it for your security so that no one else can change or have access to your account."", ""I understand. It is six five three four two five eight one seven."", ""It is six five three four two five eight one seven?"", ""Yes, that is correct."", ""Thank you, miss Miller. Finally, I will need you to please answer your account security question."", ""Wow, you all need lots of information to access my account."", ""Yes, we do this for your security."", ""OK."", ""miss Miller, what was the name of your elementary school?"", ""I went to John Adams Academy."", ""Thank you for verifying that. Now let me pull up your account."", ""OK."", ""Do you mind if I ask why you are canceling your coverage?"", ""I found a plan through a different auto insurance company that is half the price of my current insurance with you all."", ""I understand. Do you get the same coverage through this insurance?"", ""Yes, the auto liability coverage and collision coverage are the same."", ""Do they also offer roadside assistance and immediate agent acccess?"", ""They do. I have just been with you all for many years and each year my rate increases. It is time to switch."", ""Certainly. When would you like for this policy to end?"", ""Could it please be effective today?"", ""We can do that. Your coverage will end at midnight tonight. It ends at midnight on July fifth."", ""Thank you."", ""I see that you pay on a yearly plan."", ""Yes."", ""You will be reimbursed for the months remaining on the plan."", ""So since I pay in December I will be refunded for the rest of July, August, September, October and November?"", ""That is correct. A check will be mailed to you. It should arrive within two weeks."", ""Thank you. Is there a way to get confirmation of this?"", ""Yes, I can email you or you can log into your Rivertown Insurance dot com acccount."", ""Email would be best."", ""Of course. Do you want me to use the account we have on file, Tracy Miller at gmail dot com?"", ""Yes, please email me at that address."", ""I will send it over right now. It might take a few minutes to arrive."", ""Thank you. Would I also use that email address for the Rivertown Insurance website?"", ""Yes, you can use that email to log into the Rivertown Insurance website to check any account details."", ""I will do that. Thank you."", ""Thank you, miss Miller. Is there anything else that I can help you with today?"", ""No, that is all."", ""Well, thank you for being a valuable Rivertown Insurance customer. Have a good rest of your day, miss Miller."", ""Thank you. You too. Bye."", ""Bye, miss Miller.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
527,"{""dialogue_id"": ""527"", ""turns"": {""turn_id"": [""insurance_527_000"", ""insurance_527_001"", ""insurance_527_002"", ""insurance_527_003"", ""insurance_527_004"", ""insurance_527_005"", ""insurance_527_006"", ""insurance_527_007"", ""insurance_527_008"", ""insurance_527_009"", ""insurance_527_010"", ""insurance_527_011"", ""insurance_527_012"", ""insurance_527_013"", ""insurance_527_014"", ""insurance_527_015"", ""insurance_527_016"", ""insurance_527_017"", ""insurance_527_018"", ""insurance_527_019"", ""insurance_527_020"", ""insurance_527_021"", ""insurance_527_022"", ""insurance_527_023"", ""insurance_527_024"", ""insurance_527_025"", ""insurance_527_026"", ""insurance_527_027"", ""insurance_527_028"", ""insurance_527_029"", ""insurance_527_030"", ""insurance_527_031"", ""insurance_527_032"", ""insurance_527_033"", ""insurance_527_034"", ""insurance_527_035"", ""insurance_527_036"", ""insurance_527_037"", ""insurance_527_038"", ""insurance_527_039"", ""insurance_527_040"", ""insurance_527_041"", ""insurance_527_042"", ""insurance_527_043"", ""insurance_527_044"", ""insurance_527_045"", ""insurance_527_046"", ""insurance_527_047"", ""insurance_527_048"", ""insurance_527_049"", ""insurance_527_050"", ""insurance_527_051"", ""insurance_527_052"", ""insurance_527_053"", ""insurance_527_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. The Halo protects you. How may I help you today?"", ""Hello, I would like to find an agent please."", ""Of course. I can help you with that. With whom do I have the pleasure of speaking with today?"", ""My name is Rebecca."", ""Hello, Rebecca. Are you having a good day so far today?"", ""I am thank you."", ""Wonderful. Rebecca, are you a current Rivertown Insurance customer?"", ""Not yet. I was hoping to talk to an agent in the area first."", ""Certainly, Rebecca. May I please get your zip code to find the closet agents for you?"", ""Sure, it is seven eight seven zero five."", ""Thank you, Rebecca. Let me just pull up some information here."", ""Thanks."", ""OK, I see we have several agents in your area. We have Sarah Duncan located at Preston Road and Midway?"", ""That is pretty close to my house."", ""Or we have Elizabeth Arrington located at Highland and Creekside?"", ""That might be a little bit closer to me."", ""If I can please get your contact information I can forward it to this office. They will then be in touch with you within twenty four hours."", ""Thanks, but I think my friend had recommended another agent with you all."", ""OK."", ""I don't think it was Sarah or Elizabeth. They might not be in my zip code."", ""Sure, do you happen to remember the name of the agent?"", ""I think it might have been Dan.......or maybe Dave? Shoot, I am sorry. I cannot remember."", ""That's OK. But you think they are in Austin?"", ""Yes."", ""Let me look up our agents in Austin by first name."", ""Thank you."", ""One moment please."", ""OK."", ""I see we have a Dan Reed on Rio Grande Street?"", ""No, that is close to the University of Texas. I think this was by Barton Springs?"", ""Thank you, let me see what I can find."", ""Thanks."", ""Yes, we have a Doug Henderson on Barton Springs Boulevard in Austin."", ""Yes, that is it!! Thank you!"", ""Perfect. Would you like for me to forward your contact information to his office?"", ""Yes, please."", ""Do you prefer email or phone communication?"", ""Either is fine but email is probably better."", ""Thank you. May I please get your email address?"", ""Yes, it is Rebecca Jones at gmail dot com."", ""So that is Rebecca R.e.b.e.k.a.h?"", ""No, it is actually r.e.b.e.c.c.a."", ""Oh, thank you, Rebecca. My apologies."", ""No problem."", ""And Jones is your last name? J.o.n.e.s?"", ""Yes, that is correct."", ""Thank you. So I have Rebecca Jones at gmail dot com."", ""Correct."", ""Doug Henderson's office will reach out and contact you within twenty four hours."", ""Oh, thank you so much."", ""Is there anything else that I can help you with today, miss Jones?"", ""No, that is all. Thank you. I really appreciate your help."", ""Thank you, miss Jones. Enjoy the rest of your day."", ""You too. Bye."", ""Bye, miss Jones.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
528,"{""dialogue_id"": ""528"", ""turns"": {""turn_id"": [""insurance_528_000"", ""insurance_528_001"", ""insurance_528_002"", ""insurance_528_003"", ""insurance_528_004"", ""insurance_528_005"", ""insurance_528_006"", ""insurance_528_007"", ""insurance_528_008"", ""insurance_528_009"", ""insurance_528_010"", ""insurance_528_011"", ""insurance_528_012"", ""insurance_528_013"", ""insurance_528_014"", ""insurance_528_015"", ""insurance_528_016"", ""insurance_528_017"", ""insurance_528_018"", ""insurance_528_019"", ""insurance_528_020"", ""insurance_528_021"", ""insurance_528_022"", ""insurance_528_023"", ""insurance_528_024"", ""insurance_528_025"", ""insurance_528_026"", ""insurance_528_027"", ""insurance_528_028"", ""insurance_528_029"", ""insurance_528_030"", ""insurance_528_031"", ""insurance_528_032"", ""insurance_528_033"", ""insurance_528_034"", ""insurance_528_035"", ""insurance_528_036"", ""insurance_528_037"", ""insurance_528_038"", ""insurance_528_039"", ""insurance_528_040"", ""insurance_528_041"", ""insurance_528_042"", ""insurance_528_043"", ""insurance_528_044"", ""insurance_528_045"", ""insurance_528_046"", ""insurance_528_047"", ""insurance_528_048"", ""insurance_528_049"", ""insurance_528_050"", ""insurance_528_051"", ""insurance_528_052"", ""insurance_528_053"", ""insurance_528_054"", ""insurance_528_055"", ""insurance_528_056"", ""insurance_528_057"", ""insurance_528_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. The Halo protects you. This is Mary. How may I help you today?"", ""Hello, Mary. I need to pay my bill."", ""Of course, I can help you with that."", ""I think my first bill got lost in the mail. Then the second one arrived. It is due tomorrow! If I put this in the mail it will be too late!"", ""Certainly, we can get that taken care of now."", ""Oh, thank you."", ""Mary may I please get your first and last names?"", ""Sure my name is Jill Stevens."", ""So that is J.i.l.l?"", ""Yes."", ""And S.t.e.v.e.n.s?"", ""Correct."", ""Thank you, miss Stevens. miss Stevens, can you also please verify you date of birth?"", ""Yes, it is May fifth nineteen sixty two."", ""So that is May fifth nineteen sixty two."", ""Yes."", ""Thank you, let me just pull up your account here. For security reasons can you also please give me your customer number?"", ""Is this on my bill?"", ""Yes."", ""OK, I have it right here since I need to pay it. Let me see."", ""It should be just under your name on the top right side."", ""Oh, there it is. My customer number is one three four five six two three one."", ""So that is one three four five six two three one?"", ""Yes."", ""Thank you, miss Stevens. Now, I see that you do have a bill that is due tomorrow."", ""Yes."", ""And you want to pay for it now?"", ""Yes, may I please use a credit card?"", ""You may. Do you want to pay the full amount?"", ""Yes, the two hundred eleven dollars and forty cents."", ""OK. I will just need your credit card number whenever you are ready."", ""Do you take American Express?"", ""We do."", ""Wonderful. The number is two eight six four seven one two seven one nine four three three two three."", ""So that is two eight six four seven one two seven one nine four three three two three?"", ""Yes."", ""Thank you, miss Stevens. May I also please get the expiration date?"", ""It is ten twenty two."", ""So that is ten twenty two?"", ""Yes."", ""Thank you, miss Stevens. And lastly may I please get the CVV number on the back of the card?"", ""Yes, it is three four one two."", ""Three four one two?"", ""Correct."", ""OK, this is processing now. Just one moment please."", ""Thank you."", ""And the payment has processed. Your July payment of two hundred eleven dollars and forty cents has been paid."", ""So my account is clear?"", ""Yes, you no longer show a balance due on your account."", ""Oh, thank you. Is there a way to set up autopay?"", ""Yes, I can enroll you in that now or you can do that through the Rivertown Insurance dot com website or Halo App."", ""Do I just need to log in using my email address? Stevens mom at gmail dot com?"", ""Yes, that is the email associated with your account. It will log you in to the webiste and app."", ""Perfect. Thank you. I have to go run to carpool right now but I will log in and set up autopay later."", ""If we can help please do not hesitate to call us back. Your next bill will not be due until August tenth."", ""Perfect. Thank you."", ""Thank you, miss Stevens. Is there anything else that I can help you with today?"", ""No, that is all. Thank you for your help."", ""Thank you for being a valuable Rivertown Insurance customer. Please enjoy the rest of your day.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
529,"{""dialogue_id"": ""529"", ""turns"": {""turn_id"": [""insurance_529_000"", ""insurance_529_001"", ""insurance_529_002"", ""insurance_529_003"", ""insurance_529_004"", ""insurance_529_005"", ""insurance_529_006"", ""insurance_529_007"", ""insurance_529_008"", ""insurance_529_009"", ""insurance_529_010"", ""insurance_529_011"", ""insurance_529_012"", ""insurance_529_013"", ""insurance_529_014"", ""insurance_529_015"", ""insurance_529_016"", ""insurance_529_017"", ""insurance_529_018"", ""insurance_529_019"", ""insurance_529_020"", ""insurance_529_021"", ""insurance_529_022"", ""insurance_529_023"", ""insurance_529_024"", ""insurance_529_025"", ""insurance_529_026"", ""insurance_529_027"", ""insurance_529_028"", ""insurance_529_029"", ""insurance_529_030"", ""insurance_529_031"", ""insurance_529_032"", ""insurance_529_033"", ""insurance_529_034"", ""insurance_529_035"", ""insurance_529_036"", ""insurance_529_037"", ""insurance_529_038"", ""insurance_529_039"", ""insurance_529_040"", ""insurance_529_041"", ""insurance_529_042"", ""insurance_529_043"", ""insurance_529_044"", ""insurance_529_045"", ""insurance_529_046"", ""insurance_529_047"", ""insurance_529_048"", ""insurance_529_049"", ""insurance_529_050"", ""insurance_529_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. The Halo protects you. My name is Sarah. With whom do I have the pleasure of speaking with today?"", ""My name is Hannah."", ""Hello, Hannah. How are you today?"", ""I am doing well, thank you. How are you?"", ""I am doing well. Thank you for asking. Hannah, how can I help you today?"", ""I would like to change the billing frequency on my account please. That once a year payment for auto insurance is a big hit."", ""Of course, I can help you with that. You also have the option to pay monthly. Would that work better?"", ""Yes, monthly would be much better. So if I pay about one thousand two hundred per year now it would be about a hundred per month?"", ""That sounds right, but let me pull up your policy so that I can make sure. Hannah, what is your last name?"", ""My last name is Cruz."", ""So that is Hannah H.a.n.n.a.h?"", ""Yes, correct. And Cruz is C.r.u.z."", ""Great, thank you Hannah."", ""Hannah, may I please get your date of birth to find your account?"", ""Sure, it is November eleventh nineteen eighty. I really don't like giving out personal information though."", ""Thank you, I understand. Let me just find your account Hannah."", ""I have your account pulled up. Hannah, may I please get your customer number for security reasons?"", ""Um, where would I find my customer number?"", ""It would be on your most recent bill, under your account on the Halo website or on the Halo app."", ""I only pay my car insurance once per year. I don't have a bill handy, and I don't use the app."", ""OK, we can use your social security number instead."", ""Seriously? I hate giving out my social security number. I really try to keep my information private."", ""I understand. We actually do this to keep your account safe. We have to know it is you so no one else can use or change your account."", ""I understand that, I guess. Is there no other way?"", ""I cannot get into your account to make changes without your social security number or customer number."", ""OK, fine. My social is one three nine three two five six one eight."", ""Thank you. Yes, I am in your account now. So we want to update your billing frequency?"", ""Yes, I want to do the monthly billing instead of the once per year bill."", ""OK, let's change that. As you mentioned you pay one thousand two hundred dollars per year for auto insurance. This will be one hundred dollars per month plus any taxes and fees."", ""So my rate will not go up if I go to monthly?"", ""No, it will not."", ""Good. I would rather do this than get that twelve hundred dollar bill."", ""Sure, let me just change this in your account. I see that you also pay via mail by credit card. Do you still want to do that once per month?"", ""What are my options?"", ""You can pay using a credit card through the mail or online. We can also set up autopay for you so it will automatically pay for you."", ""Since I am going to once per month that might be a good idea. What information do you need for autopay?"", ""I would just need a credit card to add to your file."", ""OK, let me just get it out of my wallet. One second, please."", ""Take your time."", ""I'm back, and I realized my credit card is upstairs. Can I call you all back later or do this online?"", ""Yes, we are available all hours via the phone. You can also got to the Halo Inusrance dot com website to update your account."", ""Thank you. I will look into that."", ""Please let us know if we can help. I have updated your billing frequency. You will now receive a bill through the mail once per month."", ""That is perfect."", ""Do you have any questions or is there anything else that I can help you with today?"", ""No, that is all. Thank you. I really appreciate your help."", ""Thank you for being a valuable Rivertown Insurance customer. There will be a brief customer survey after our call. Your responses would be most appreciated."", ""Of course. I will definitely do the survey."", ""Thank you, Hannah. I hope that you have a good day."", ""Thank you, you too."", ""Bye, Hannah."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
530,"{""dialogue_id"": ""530"", ""turns"": {""turn_id"": [""insurance_530_000"", ""insurance_530_001"", ""insurance_530_002"", ""insurance_530_003"", ""insurance_530_004"", ""insurance_530_005"", ""insurance_530_006"", ""insurance_530_007"", ""insurance_530_008"", ""insurance_530_009"", ""insurance_530_010"", ""insurance_530_011"", ""insurance_530_012"", ""insurance_530_013"", ""insurance_530_014"", ""insurance_530_015"", ""insurance_530_016"", ""insurance_530_017"", ""insurance_530_018"", ""insurance_530_019"", ""insurance_530_020"", ""insurance_530_021"", ""insurance_530_022"", ""insurance_530_023"", ""insurance_530_024"", ""insurance_530_025"", ""insurance_530_026"", ""insurance_530_027"", ""insurance_530_028"", ""insurance_530_029"", ""insurance_530_030"", ""insurance_530_031"", ""insurance_530_032"", ""insurance_530_033"", ""insurance_530_034"", ""insurance_530_035"", ""insurance_530_036"", ""insurance_530_037"", ""insurance_530_038"", ""insurance_530_039"", ""insurance_530_040"", ""insurance_530_041"", ""insurance_530_042"", ""insurance_530_043"", ""insurance_530_044"", ""insurance_530_045"", ""insurance_530_046"", ""insurance_530_047"", ""insurance_530_048"", ""insurance_530_049"", ""insurance_530_050"", ""insurance_530_051"", ""insurance_530_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello. Thank you for calling Rivertown Insurance. How can I help you today?"", ""I would like to sign up for auto insurance."", ""Of course. I can help you with that. May I get your name please?"", ""Sure. It is Melanie Edwards."", ""Thank you, miss Edwards. How are you today?"", ""I am doing well, thank you. How are you?"", ""I am doing well. Thank you for asking. miss Edwards do you currently have an account with Rivertown Insurance?"", ""I do. I have home insurance with you all."", ""Wonderful. Thank you for being a valued member of the Mustang family."", ""Of course."", ""Let me just pull up your account. Is that Melanie m.e.l.a.n.i.e?"", ""Yes, and Edwards is e.d.w.a.r.d.s."", ""Thank you, miss Edwards. May I please get your date of birth to locate your account?"", ""Sure, it is October tenth nineteen seventy three."", ""October tenth nineteen seventy three."", ""Correct."", ""One moment please while I pull up your account."", ""OK."", ""Here it is. miss Edwards, for security reasons can you please provide your customer number?"", ""Um, where would I find that?"", ""It will be on your most recent statement, the Rivertown Insurance website or the Rivertown Insurance app."", ""OK, I don't have a statement with me and I am on my cell phone now. I am sorry."", ""No problem. We can access your account a different way."", ""That would be wonderful, thank you."", ""Great. May I please get your social security number?"", ""For auto insurance?"", ""Yes, ma'am. We just use this as a security measure so no one else can access or change your account."", ""Um, OK."", ""It really is for your protection."", ""Alright, I guess. Is there any other way for me to do this without giving my social security number?"", ""I need your customer number or social security number to access your account. I am not able to access it otherwise."", ""Oh."", ""Have you created a Mustang Insurace account online or through the app?"", ""I think so. I think I remember I set up autopay online."", ""Great. If you have an account you can also use that to log in and sign up for auto insurance."", ""So I could log in to my account to get auto insurance?"", ""Yes ma'am."", ""That might be a good option."", ""Or we could do it now over the phone."", ""Hmmm, I am not sure. Will I be able to get rates and quotes online as well?"", ""Yes ma'am. It will just ask you for the make, model and year of your car. You will also need the number of miles on your car."", ""OK."", ""There are also features such as Roadside Assist and Safe Driving Perks that you can add to your coverage."", ""That sounds good."", ""Would you like for me to continue into your account now or would you like to use the website or app later?"", ""I think I will use the website later. That will give me more time to think about my options as well."", ""Of course. And if you have any questions while you are adding the insurance please do not hesitae to let us know."", ""Will do."", ""We greatly appreciate that you are a valuable member of the Rivertown Insurance family."", ""Thank you."", ""Is there anything else that I can help you with today, miss Edwards?"", ""No, thank you. That is all."", ""Thank you, miss Edwards. I hope that you enjoy the rest of your day.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
531,"{""dialogue_id"": ""531"", ""turns"": {""turn_id"": [""insurance_531_000"", ""insurance_531_001"", ""insurance_531_002"", ""insurance_531_003"", ""insurance_531_004"", ""insurance_531_005"", ""insurance_531_006"", ""insurance_531_007"", ""insurance_531_008"", ""insurance_531_009"", ""insurance_531_010"", ""insurance_531_011"", ""insurance_531_012"", ""insurance_531_013"", ""insurance_531_014"", ""insurance_531_015"", ""insurance_531_016"", ""insurance_531_017"", ""insurance_531_018"", ""insurance_531_019"", ""insurance_531_020"", ""insurance_531_021"", ""insurance_531_022"", ""insurance_531_023"", ""insurance_531_024"", ""insurance_531_025"", ""insurance_531_026"", ""insurance_531_027"", ""insurance_531_028"", ""insurance_531_029"", ""insurance_531_030"", ""insurance_531_031"", ""insurance_531_032"", ""insurance_531_033"", ""insurance_531_034"", ""insurance_531_035"", ""insurance_531_036"", ""insurance_531_037"", ""insurance_531_038"", ""insurance_531_039"", ""insurance_531_040"", ""insurance_531_041"", ""insurance_531_042"", ""insurance_531_043"", ""insurance_531_044"", ""insurance_531_045"", ""insurance_531_046"", ""insurance_531_047"", ""insurance_531_048"", ""insurance_531_049"", ""insurance_531_050"", ""insurance_531_051"", ""insurance_531_052"", ""insurance_531_053"", ""insurance_531_054"", ""insurance_531_055"", ""insurance_531_056"", ""insurance_531_057"", ""insurance_531_058"", ""insurance_531_059"", ""insurance_531_060"", ""insurance_531_061"", ""insurance_531_062"", ""insurance_531_063"", ""insurance_531_064"", ""insurance_531_065"", ""insurance_531_066"", ""insurance_531_067"", ""insurance_531_068"", ""insurance_531_069"", ""insurance_531_070"", ""insurance_531_071"", ""insurance_531_072"", ""insurance_531_073"", ""insurance_531_074"", ""insurance_531_075"", ""insurance_531_076"", ""insurance_531_077"", ""insurance_531_078"", ""insurance_531_079"", ""insurance_531_080"", ""insurance_531_081"", ""insurance_531_082"", ""insurance_531_083"", ""insurance_531_084"", ""insurance_531_085"", ""insurance_531_086"", ""insurance_531_087"", ""insurance_531_088"", ""insurance_531_089"", ""insurance_531_090"", ""insurance_531_091"", ""insurance_531_092"", ""insurance_531_093"", ""insurance_531_094"", ""insurance_531_095"", ""insurance_531_096"", ""insurance_531_097"", ""insurance_531_098"", ""insurance_531_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance, this is Crystal. How can I help you today?"", ""Hi, did you say this is Rivertown Insurance?"", ""Yes, it is! How can I help you sir?"", ""Well, I'm not sure if you can help me, it's Crystal right?"", ""Yes, this is Crystal."", ""Okay, Crystal, my wife usually handles all of the bills, but she's been sick so I was calling to see if the bill for last month had been paid she's been sick for a few weeks now and I'm not sure if she paid the insurance can you help me."", ""Of course, I would be happy to help! #Ah, what is your name sir?"", ""It's John."", ""Okay, yes John I can definitely check to see the status of your bill. And also, sorry to hear about your wife, I hope she feels better soon."", ""Thank you miss Crystal, it's been hard but we are getting through it."", ""Of course, glad to hear it. So to start, I just need to get a few pieces of information from you so I can verify your identity. Is that alright?"", ""#Uh, yes, yes. That will be fine."", ""Okay, great! So the first question is an easy one. I already know your first name is John, and what is your last name?"", ""It's Rivers."", ""Okay, and what is your date of birth?"", ""It's February thirteenth, oh wait am I supposed to be giving you my wife's info or mine? I'm not sure if the account is under my name or hers."", ""#Uh, you can just give me your info and if we are unable to get verified, then we'll check to see about your wife's info. Sounds good?"", ""#Uh, yes. So you were asking about my birth date right?"", ""That is correct."", ""Okay, it's February thirteenth nineteen forty seven."", ""Okay! And the last thing I need to verify you is your customer number. Do you know what your customer number is mister Rivers?"", ""#Um no, I don't think so. Where would that be?"", ""#Uh, it could be a couple of places such as on a piece of mail you've received from us, or under your profile when signed into your account. Do you have access to an old piece of mail from us, or can you sign into your account?"", ""#Ah well, I don't really use computers I don't know anything about that. My wife maybe it could be in the basket of mail in the kitchen. Can you wait while I check?"", ""Of course!"", ""Okay it might take a little while, I'm using a walker and it's down the hallway."", ""That's totally fine mister Rivers, I will be right here once you get back."", ""Okay I'll be right back."", ""Sure thing."", ""#Uh Crystal, are you there?"", ""Yes, I am mister Rivers! Were you able to find a piece of mail?"", ""Yes, I think so. It says Rivertown Insurance. #Um I do see something that says customer number."", ""Awesome. Can you read the digits out to me?"", ""I can try the print is pretty small. My eyes aren't too good."", ""That's totally fine, just do the best you can!"", ""Okay nine seven three one seven four nine eight."", ""So that is nine seven three one seven four nine eight?"", ""Yes, I think so. Did it work?"", ""Yes, it sure did mister Rivers! So now we just have to get into your bill history and see if you're all paid up for last month."", ""Okay, did you need anymore information from me?"", ""Nope, just give me one moment to check on that bill."", ""Okay."", ""Alright, so mister Rivers, it looks like the bill from February still needs to be paid."", ""Okay, so how do I do that? Nancy always did it I'm not sure how to pay the bill. Can you help me?"", ""I sure can mister Rivers, we can take care of that over the phone."", ""Okay thank you."", ""No problem! Did you want to pay using a bank account or a credit card?"", ""#Uh, I think Nancy usually pays the bills using the card."", ""Okay, we can definitely do that! Do you have the card near you mister Rivers? I'll just need some information from your bank card."", ""#Um, I will have to go get the card I don't have it, it might be in Nancy's purse. Can you stay on the line?"", ""Yes, I can!"", ""Okay, I will be right back."", ""Sure!"", ""Okay, Crystal are you there? I have the card."", ""Yes I am here!"", ""Okay what information do you need?"", ""Let's start with the sixteen digit card number. Are you able to read the numbers out to me mister Rivers?"", ""Yes, I have my glasses on now."", ""Awesome."", ""It's two three one zero three zero nine eight three three nine one, I mean eight one zero eight seven."", ""Okay, just to confirm that is two three one zero three zero nine eight three three nine eight one zero eight seven."", ""Yes, I think so."", ""Okay, great! Now do you see the expiration date?"", ""Yes. It's March twenty four."", ""Okay! And last thing, what is the three digit number on the back of the card?"", ""Did you say on the back?"", ""Yes."", ""Okay, nine eight eight."", ""Got it! So before I put the payment through mister Rivers, just to confirm we are paying your bill for February for the amount of one hundred and fifty seven dollars and eighty three cents. Is that okay?"", ""Yes."", ""Okay! I have put your payment through mister Rivers. Your bill is paid effective of today March fifteenth and your next bill payment date is April sixth."", ""Okay so does that mean I will have to go through this process all over again?"", ""Well actually, we do have something called recurring payments that I can set up for you! That way you will be billed automatically each month and you won't have to call in again."", ""Oh well how does that work?"", ""Well we would just use the card you just gave me or whatever payment method you would like and we would decide if you wanted to be billed every month automatically and then it would just be taken care of, and you wouldn't need to do anything else. Does that sound like something you would like mister Rivers?"", ""#Um, that does sound good. I don't know if Nancy, she might not would want that though. I don't know if she would want that."", ""That's totally understandable. We don't have to set it up today. You can always call back and we can get it taken care of."", ""If I call back, will I get you?"", ""#Uh, you may, if I am here. All of our agents will be able to take care of you though."", ""Okay."", ""So what would you like to do?"", ""#Uh, can you hold for a moment? I want to see if Nancy is awake."", ""Sure thing!"", ""Hello, are you there?"", ""Yes I am!"", ""#Uh, she wasn't awake. I think we'll just call back."", ""Okay, that is totally fine. Was there anything else that I can help you with mister Rivers?"", ""#Uh, I don't think so. So the bill is paid?"", ""Yes it is."", ""So the next one is due in April?"", ""Yes, sir, April sixth."", ""Okay, thank you."", ""You are very welcome!"", ""And I just have to call back to pay that bill?"", ""#Uh, yes sir you can call back or go online to pay the bill. And also you can still set up the automatic billing if you'd like."", ""Okay. Thank you Crystal for your patience."", ""It is no problem mister Rivers. Have a good day now, okay?"", ""Okay, you too."", ""Thank you, bye!"", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
532,"{""dialogue_id"": ""532"", ""turns"": {""turn_id"": [""insurance_532_000"", ""insurance_532_001"", ""insurance_532_002"", ""insurance_532_003"", ""insurance_532_004"", ""insurance_532_005"", ""insurance_532_006"", ""insurance_532_007"", ""insurance_532_008"", ""insurance_532_009"", ""insurance_532_010"", ""insurance_532_011"", ""insurance_532_012"", ""insurance_532_013"", ""insurance_532_014"", ""insurance_532_015"", ""insurance_532_016"", ""insurance_532_017"", ""insurance_532_018"", ""insurance_532_019"", ""insurance_532_020"", ""insurance_532_021"", ""insurance_532_022"", ""insurance_532_023"", ""insurance_532_024"", ""insurance_532_025"", ""insurance_532_026"", ""insurance_532_027"", ""insurance_532_028"", ""insurance_532_029"", ""insurance_532_030"", ""insurance_532_031"", ""insurance_532_032"", ""insurance_532_033"", ""insurance_532_034"", ""insurance_532_035"", ""insurance_532_036"", ""insurance_532_037"", ""insurance_532_038"", ""insurance_532_039"", ""insurance_532_040"", ""insurance_532_041"", ""insurance_532_042"", ""insurance_532_043"", ""insurance_532_044"", ""insurance_532_045"", ""insurance_532_046"", ""insurance_532_047"", ""insurance_532_048"", ""insurance_532_049"", ""insurance_532_050"", ""insurance_532_051"", ""insurance_532_052"", ""insurance_532_053"", ""insurance_532_054"", ""insurance_532_055"", ""insurance_532_056"", ""insurance_532_057"", ""insurance_532_058"", ""insurance_532_059"", ""insurance_532_060"", ""insurance_532_061"", ""insurance_532_062"", ""insurance_532_063"", ""insurance_532_064"", ""insurance_532_065"", ""insurance_532_066"", ""insurance_532_067"", ""insurance_532_068"", ""insurance_532_069"", ""insurance_532_070"", ""insurance_532_071"", ""insurance_532_072"", ""insurance_532_073"", ""insurance_532_074"", ""insurance_532_075"", ""insurance_532_076"", ""insurance_532_077"", ""insurance_532_078"", ""insurance_532_079"", ""insurance_532_080"", ""insurance_532_081"", ""insurance_532_082"", ""insurance_532_083"", ""insurance_532_084"", ""insurance_532_085"", ""insurance_532_086"", ""insurance_532_087"", ""insurance_532_088"", ""insurance_532_089"", ""insurance_532_090"", ""insurance_532_091"", ""insurance_532_092"", ""insurance_532_093"", ""insurance_532_094"", ""insurance_532_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance, this is Emily. How can I help you today?"", ""Hi Em - Chris put that down! I'm sorry, can you hold on for a moment?"", ""Of course!"", ""Hello?"", ""Yes, I'm here."", ""Sorry about that, my son almost dumped all the sphaghetti on the floor. ."", ""No worries My daughter has almost ruined dinner before also. ."", ""Okay, I feel a little better. So what I was originally calling about was my bill from last month."", ""Okay, sure I would be happy to help. What's going on?"", ""Well, I attempted to pay it, but I'm not sure if it went through? It just kept spinning after I clicked submit, and I never got one of those confirmation emails. So is there a way you can check that for me?"", ""Of course, I can definitely look into that."", ""Great, thank you so much!"", ""I'll just need a few pieces of information from you so I can verify your identity. Is that alright?"", ""#Ah, okay sure thing."", ""Great, first what is your full name?"", ""Joan Clane."", ""Okay! And what is your date of birth?"", ""February thirteenth nineteen eighty nine."", ""Gotcha! And can you confirm your phone number for me?"", ""Two eight five four two one one one three four."", ""Okay! And do you know your customer number miss Clane?"", ""#Um, what would that be? I don't think I have one of those."", ""#Um it's a number that you would have had assigned to you once you signed up for the auto insurance. You would normally see it on the mail you get from us, or in your profile on your account."", ""#Ah okay. Well I have no clue what that number would be - I - I'm not near a computer or anything to look it up. Do we need that for you to check my bill?"", ""Well, I would need that to verify your identity. But we do have another way to check your identity using your social security number and your security question. Would you like to try that instead?"", ""#Uh, yes. I guess that might work better. I don't really remember what my security question was but we can give it a try."", ""Okay! So let's start with your social security number. Can you confirm that for me?"", ""Three three four seven eight two five zero one."", ""Thank you! And give me just a moment so I can look up the security question for your account."", ""Sure."", ""Okay, so the security question for you is what is the name of your first pet?"", ""Oh Jorge?"", ""Great, we have your identity verified now."", ""I had forgot all about Jorge. I'm glad that I remembered that."", ""Yep, sometimes I forget the security questions that I've set up too."", ""."", ""Give me just a moment to look up your bill. #Uh, this is the bill for last month, December correct?"", ""Yes it is."", ""Okay, it looks like the payment did not go through."", ""Ah no. So should I go online and try to do it again?"", ""#Uh, well if you'd like we can do it right over the phone."", ""That would be great! I'm starting to think there might be something wrong with my internet."", ""#Ah yeah, I wouldn't want you to have trouble getting it to go through again. Would you like to pay with a card or a bank account?"", ""#Um, I usually pay with my bank card."", ""Okay, we can do that! Do you have it nearby? I just need a few pieces of information."", ""#Uh, it's in my purse in the living room. Can you hold on for a moment?"", ""Of course."", ""Hello?"", ""Hi, yes I'm here."", ""I'm so sorry for taking so long. Chris thought it was playtime once I came out of the office. ."", ""No worries, I understand."", ""So what information do you need? The card number?"", ""Yes, we can start with the sixteen digit card number please."", ""Okay, it's five six one zero three three zero eight nine six three one five five six two."", ""Thank you! And what's the expiration date?"", ""June, two thousand and twenty four."", ""Okay! And lastly what is your three digit code on the back of the card?"", ""Five four zero."", ""Thank you! And just to confirm we are paying the bill for December for two hundred and three dollars and fifty four cents. Is that okay with you?"", ""Yes, it is."", ""Okay! I have put the payment through miss Clane."", ""Awesome, thank you so much Emily! So is there a way I can set it up for this to be paid automatically each month? I seem to always forget to pay it."", ""Actually yes, we do have the option to set up recurring billing. Would you like to set that up?"", ""#Um, how long would it take? I probably should check on dinner."", ""Understood! #Uh, it would only take a couple of minutes. You can also call back later if you'd like and we can set it up then."", ""#Um, c - can you hold on for just a moment? I'm just going to make sure my pot didn't boil over really quickly."", ""Sure thing!"", ""Okay, I'm back. I - I brought Chris with me this time, he wouldn't take no for answer. Sorry if you hear him in the background."", ""No worries. ."", ""I would like to set up the recurring billing if you still have time. I'm sorry for all the interruptions."", ""It's totally fine miss Clane. I am more than happy to help. Would you like to set up the automatic billing with the card you provided me with earlier?"", ""#Uh honestly, it probably would be better with another card. #Uh no, you know what, j - just use the one I already gave you. I don't want to take up more time."", ""Are you sure? We can use another card if you would like!"", ""No, it's fine."", ""Okay!"", ""So with the automatic billing, it would come out every month?"", ""Yes ma'am. The payment will come out automatically every month, or you can have it as a yearly recurring payment. You would pay for the full year and then automatically be billed again for the next year when the payment dates comes."", ""#Ah Okay. So if I wanted to cancel the automatic billing, I can just call?"", ""Yes, you can call, or you can also go online under Billing and cancel the recurring payments."", ""Okay, sounds good. Would I also be able to change my payment card?"", ""Yes. You can do that under Billing also."", ""Okay."", ""So would you like to do the monthly or the yearly automatic billing?"", ""#Um let's just do the monthly for now."", ""Sure thing."", ""So the automatic billing will start next month right?"", ""Yes, that is correct."", ""Gotcha."", ""Okay, so I do have you set up for monthly automatic billing starting on your next payment date which is January fourth."", ""Great! Thank you so much."", ""You are very welcome! Is there anything else I can do for you today miss Clane?"", ""Nope, you have already made my life much easier today ."", ""Aw, glad to hear it. You take care, and I hope you have a great rest of your day."", ""Thank you and you too!"", ""Thank you, bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
533,"{""dialogue_id"": ""533"", ""turns"": {""turn_id"": [""insurance_533_000"", ""insurance_533_001"", ""insurance_533_002"", ""insurance_533_003"", ""insurance_533_004"", ""insurance_533_005"", ""insurance_533_006"", ""insurance_533_007"", ""insurance_533_008"", ""insurance_533_009"", ""insurance_533_010"", ""insurance_533_011"", ""insurance_533_012"", ""insurance_533_013"", ""insurance_533_014"", ""insurance_533_015"", ""insurance_533_016"", ""insurance_533_017"", ""insurance_533_018"", ""insurance_533_019"", ""insurance_533_020"", ""insurance_533_021"", ""insurance_533_022"", ""insurance_533_023"", ""insurance_533_024"", ""insurance_533_025"", ""insurance_533_026"", ""insurance_533_027"", ""insurance_533_028"", ""insurance_533_029"", ""insurance_533_030"", ""insurance_533_031"", ""insurance_533_032"", ""insurance_533_033"", ""insurance_533_034"", ""insurance_533_035"", ""insurance_533_036"", ""insurance_533_037"", ""insurance_533_038"", ""insurance_533_039"", ""insurance_533_040"", ""insurance_533_041"", ""insurance_533_042"", ""insurance_533_043"", ""insurance_533_044"", ""insurance_533_045"", ""insurance_533_046"", ""insurance_533_047"", ""insurance_533_048"", ""insurance_533_049"", ""insurance_533_050"", ""insurance_533_051"", ""insurance_533_052"", ""insurance_533_053"", ""insurance_533_054"", ""insurance_533_055"", ""insurance_533_056"", ""insurance_533_057"", ""insurance_533_058"", ""insurance_533_059"", ""insurance_533_060"", ""insurance_533_061"", ""insurance_533_062"", ""insurance_533_063"", ""insurance_533_064"", ""insurance_533_065"", ""insurance_533_066"", ""insurance_533_067"", ""insurance_533_068"", ""insurance_533_069"", ""insurance_533_070"", ""insurance_533_071"", ""insurance_533_072"", ""insurance_533_073"", ""insurance_533_074"", ""insurance_533_075"", ""insurance_533_076"", ""insurance_533_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon and welcome to Rivertown Insura-."", ""Yeah hi hello, I've been waiting for twenty minutes and all I wanted was my stupid policy number."", ""Okay sir, we appreciate your patience."", ""Yeah right right, I just want to get on with my day. Can you help me or not?"", ""I- I sure can sir, you were just after your policy number?"", ""#Um yes! If I didn't make that clear enough to you the first time."", ""#Uh not a problem sir, I understand the frustration and I will make sure to get this as quick as possible."", ""Great!"", ""First I will need to verify your identification before I go any further, could I please get your last name?"", ""Yep okay my last name is Smith."", ""Great okay what is your first name Mister Smith?"", ""Gregory."", ""Thank you Mister Smith, I will just now have to ask you for the answer to your security question."", ""#Uh, you've got to be kidding! My wife set this up for me years ago, I don't even know what it would be."", ""No problem sir, we can verify your identification another way."", ""No no no, just ask me the question and I'll see if I can read my wife's brain ."", ""No worries sir , what was the number of the first house you lived in with your wife?"", ""#Um oh god I think it was thirty three?"", ""I'm sorry sir, thats not the answer we have listed."", ""Damn, okay well how long will this other verification take?"", ""#Oh not too long at all sir, the only things you will need are your account number, mobile phone number and email address."", ""Okay could you please give me a minute to find them all? I think I have them written down on a piece of paper somewhere in my office."", ""No problem sir, take your time."", ""Hi, are you there?"", ""Yes sir."", ""Okay great, I have them all here ready."", ""Perfect, well to begin with I need your mobile phone number connected to your account."", ""#Hm I'm not sure if that would be my work mobile or personal mobile."", ""#Ah I see sir, it would be the mobile number that you receive texts about billing updates to."", ""Okay okay let me just check my text messages."", ""Okay so it's my personal mobile number, which is six six five."", ""Six six five."", ""Four four two."", ""Four four two."", ""Three nine nine one."", ""Three nine nine one, let me just check that back with you sir."", ""So that was six six five four three two three nine nine one?"", ""#Ah no, did you mishear me? It was six six five, four four two, three nine nine one."", ""Sorry sir, thank for for that. That is a match to our file."", ""Great great, sorry for the frustration it's just been a long day."", ""No problem sir I understand when things can get the better of us ."", ""Yeah crazy times we live in hey."", ""So sir moving on could I please get your email address, this will be the email where the invoices are sent to."", ""#Ah yeah, I know this one off the top of my head ."", ""It's gregory dot smith sixty three zero six at hotmail dot com."", ""Fantastic."", ""I will also need your date of birth."", ""Yep that is the first of June nineteen sixty three."", ""Perfect! Finally I just need the account number linked to your policy, this is usually at the top of your invoice."", ""#Uh yep, I think it's zero five four six."", ""Zero five four six."", ""Seven nine zero eight."", ""Zero eight."", ""Perfect thats everything we need, I'm sorry that took some time sir, as you can understand we like to ensure our clients safety is paramount."", ""No no, I totally understand, sorry for my frustration earlier on. My wife has just been on my case about this and I just put it off way too long."", ""Like I said, I do really understand sir. Now lets get that policy number for you."", ""Yes that would be great, thank you."", ""What policy was this for?"", ""It would be for my wife's life insurance policy, I think it's the Universal Life Insurance plan."", ""#Ah yes, I can see that's for Regina Smith."", ""Yep that would be it."", ""No problemiss have you got a pen to write it down sir?"", ""#Ah no, give me one second."", ""No problem."", ""Okay good to go."", ""Okay so that number is one two four three."", ""One two four three."", ""Seven eight three six."", ""Seven eight three six, fantastic."", ""Perfect sir and I apologise for taking up so much time in your day."", ""No thats so fine."", ""Now that you're here would you like me to change that security question as well to make access to your account easier next time?"", ""No no, that's alright I'll just ask my wife before next time."", ""Okay sir, well is there anything else I can help you with?"", ""No thats all thank you."", ""Well have a good day sir and thank you again for choosing Rivertown Insurance."", ""Thank you for your help, bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
534,"{""dialogue_id"": ""534"", ""turns"": {""turn_id"": [""insurance_534_000"", ""insurance_534_001"", ""insurance_534_002"", ""insurance_534_003"", ""insurance_534_004"", ""insurance_534_005"", ""insurance_534_006"", ""insurance_534_007"", ""insurance_534_008"", ""insurance_534_009"", ""insurance_534_010"", ""insurance_534_011"", ""insurance_534_012"", ""insurance_534_013"", ""insurance_534_014"", ""insurance_534_015"", ""insurance_534_016"", ""insurance_534_017"", ""insurance_534_018"", ""insurance_534_019"", ""insurance_534_020"", ""insurance_534_021"", ""insurance_534_022"", ""insurance_534_023"", ""insurance_534_024"", ""insurance_534_025"", ""insurance_534_026"", ""insurance_534_027"", ""insurance_534_028"", ""insurance_534_029"", ""insurance_534_030"", ""insurance_534_031"", ""insurance_534_032"", ""insurance_534_033"", ""insurance_534_034"", ""insurance_534_035"", ""insurance_534_036"", ""insurance_534_037"", ""insurance_534_038"", ""insurance_534_039"", ""insurance_534_040"", ""insurance_534_041"", ""insurance_534_042"", ""insurance_534_043"", ""insurance_534_044"", ""insurance_534_045"", ""insurance_534_046"", ""insurance_534_047"", ""insurance_534_048"", ""insurance_534_049"", ""insurance_534_050"", ""insurance_534_051"", ""insurance_534_052"", ""insurance_534_053"", ""insurance_534_054"", ""insurance_534_055"", ""insurance_534_056"", ""insurance_534_057"", ""insurance_534_058"", ""insurance_534_059"", ""insurance_534_060"", ""insurance_534_061"", ""insurance_534_062"", ""insurance_534_063"", ""insurance_534_064"", ""insurance_534_065"", ""insurance_534_066"", ""insurance_534_067"", ""insurance_534_068"", ""insurance_534_069"", ""insurance_534_070"", ""insurance_534_071"", ""insurance_534_072"", ""insurance_534_073"", ""insurance_534_074"", ""insurance_534_075"", ""insurance_534_076"", ""insurance_534_077"", ""insurance_534_078"", ""insurance_534_079"", ""insurance_534_080"", ""insurance_534_081"", ""insurance_534_082"", ""insurance_534_083"", ""insurance_534_084"", ""insurance_534_085"", ""insurance_534_086"", ""insurance_534_087"", ""insurance_534_088"", ""insurance_534_089""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Capstone. This is Amy how can I help you?"", ""Hi Amy. This is Mel and I am calling to sign up for pet insurance."", ""Perfect! Have you ever spoken with someone at Capstone before?"", ""Yes."", ""Ok and Mel what is your last name?"", ""Johnston"", ""Ok J-o-h-n-s-t-o-n?"", ""Mhm."", ""And Mel can you just verify your phone number for me?"", ""Seven six three two one eight nine one three nine"", ""Thank you let me just get everything all pulled up."", ""Ok."", ""And what kind of pet insurance are you looking for?"", ""Well I just adopted a new puppy and am looking to get her set up for some coverage."", ""#Ah congratulations on your new puppy."", ""Thank you."", ""So we have a plan that will cover all annual visits including all annual shots. This plan also covers major surgeries at a twenty percent copay. This will also cover #emergency care with a fifty dollar copay."", ""Ok. Is there anything it does not cover?"", ""Yes so this will not cover any optional testing. Only medically necessary testing."", ""Ok. How much does something like this cost?"", ""Well that all depends on a few things. Let me get some information on your new puppy."", ""#Um alright."", ""What is the breed of your puppy?"", ""American Eskimo."", ""Aww American Eskimo's are so cute."", ""Male or female?"", ""Male."", ""What is his name?"", ""And when was he born?"", ""Chester is his name and he was born eight weeks ago."", ""Do you have a specific date?"", ""#Um give me a minute let me check his papers."", ""Ok take your time."", ""He was born on July ninth"", ""Thank you. Let me get that all put in."", ""#Um ok. #Uh do you need anything else before I put his file away?"", ""No that should do it."", ""Ok."", ""So this plan for Chester would be fifty one dollars and fourty two cents a month and it would also come with three months of free puppy training at your local shelter. Along with this plan you will also get a yearly check up as well as all medically necessary vaccinations."", ""Ok and when would this plan go into place."", ""This plan would start on the first day of next month. So October first twenty twenty one."", ""I can't get it to start any sooner?"", ""Unfortuantly not. All plans start the first day of the next month."", ""Ok I guess that is fine."", ""Perfect."", ""So what is my next step?"", ""From here I am going to email you paperwork while we are on the phone and I will have you look them over and esign them."", ""#Uh I have never used esign before. Can I do it on my phone?"", ""Of course. I will have you put your phone on speaker and I can walk you through it."", ""Ok."", ""What is the email I can send this to?"", ""Mel dot Johnston one nine five four at gmail dot com."", ""Ok I am sending this over now."", ""#Um ok I will let you know when I get it."", ""Sounds good."", ""I received it. Let me put my phone on speaker."", ""Ok. When you are ready let me know."", ""I am ready."", ""Please scroll through the document and on the very last page there will be a button you click to sign and date."", ""Ok I see it."", ""What do I do after I sign and date it?"", ""You can."", ""Wait do I hit finish in the top corner?"", ""Yes. This will send it back to me."", ""Once I have it back I will look it over."", ""Ok I just hit finish."", ""Perfect. Everything looks good on my end."", ""Good. What else do I need to do?"", ""So I am going to submit this to the carrier. Once it is submitted you will get a confirmation in the mail. If you have any questions on anything please give us a call. As we are now your agent of record."", ""What is your phone number?"", ""One eight hundred five zero five one six three zero."", ""#Um how long does it take to get everything in the mail?"", ""It usually takes about a week processing time and then about a week to get that information, so you should have everything you need within two weeks."", ""Ok."", ""Mel do you have any other questions for me on your new pet insurance?"", ""I don't think so, but I can call if I have any questions?"", ""Yes of course you can."", ""What was your name again?"", ""My name is Amy and you can speak with any of our agents here. We all work together as a team."", ""Good to know. #Um if I have any issues do I call you or the carrier of insurance."", ""Great question Mel. Since we are your agent of recored we do all the dirty work. So you can call us for anything and we will take care of it."", ""Ok."", ""Anything other questions?"", ""No I don't think so."", ""Well thank you so much for calling in Mel and congratulations on adopting Chester I am so happy for you."", ""Thank you."", ""I will get everything submitted on my end and please let me know if you have any other questions in the mean time."", ""Ok."", ""Have a great day Mel and you to Chester."", ""Thank you. You as well.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
535,"{""dialogue_id"": ""535"", ""turns"": {""turn_id"": [""insurance_535_000"", ""insurance_535_001"", ""insurance_535_002"", ""insurance_535_003"", ""insurance_535_004"", ""insurance_535_005"", ""insurance_535_006"", ""insurance_535_007"", ""insurance_535_008"", ""insurance_535_009"", ""insurance_535_010"", ""insurance_535_011"", ""insurance_535_012"", ""insurance_535_013"", ""insurance_535_014"", ""insurance_535_015"", ""insurance_535_016"", ""insurance_535_017"", ""insurance_535_018"", ""insurance_535_019"", ""insurance_535_020"", ""insurance_535_021"", ""insurance_535_022"", ""insurance_535_023"", ""insurance_535_024"", ""insurance_535_025"", ""insurance_535_026"", ""insurance_535_027"", ""insurance_535_028"", ""insurance_535_029"", ""insurance_535_030"", ""insurance_535_031"", ""insurance_535_032"", ""insurance_535_033"", ""insurance_535_034"", ""insurance_535_035"", ""insurance_535_036"", ""insurance_535_037"", ""insurance_535_038"", ""insurance_535_039"", ""insurance_535_040"", ""insurance_535_041"", ""insurance_535_042"", ""insurance_535_043"", ""insurance_535_044"", ""insurance_535_045"", ""insurance_535_046"", ""insurance_535_047"", ""insurance_535_048"", ""insurance_535_049"", ""insurance_535_050"", ""insurance_535_051"", ""insurance_535_052"", ""insurance_535_053"", ""insurance_535_054"", ""insurance_535_055"", ""insurance_535_056"", ""insurance_535_057"", ""insurance_535_058"", ""insurance_535_059"", ""insurance_535_060"", ""insurance_535_061"", ""insurance_535_062"", ""insurance_535_063"", ""insurance_535_064"", ""insurance_535_065""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, is this a person?"", ""Yes it is!"", ""Oh good."", ""I hope I didn't sound like a robot. Did I?"", ""Oh no, you just never know anymore."", ""Well how can I help you?"", ""I just want to know what my account balance is."", ""I can absolutely do that for you."", ""Great!"", ""Can I have your first name please?"", ""Tina."", ""Last name?"", ""Johnson."", ""Thank you very much. You are a current policy holder, correct?"", ""Yes. Otherwise, I don't know why I would be checking my balance."", ""#laughter of course, my apologies."", ""No problem."", ""May I ask your date of birth?"", ""September third."", ""Of what year?"", ""Seventy-six."", ""Excellent."", ""Yes, it was a good year."", ""#laughter do you know your customer number?"", ""Where would I have that?"", ""If you have a bill or an email from us, it should be towards the top."", ""Give me a minute."", ""Take your time."", ""Okay, I think it's this."", ""Go ahead when you're ready."", ""One nine two eight seven four eight five."", ""Excellent, thank you miss Johnson."", ""You're welcome."", ""So you wanted to know if you're carrying a balance currently?"", ""Yes please."", ""As of right now, you have a balance of three hundred and twelve dollars."", ""When is that due?"", ""It is due on the thirteenth."", ""Can I go ahead and pay it?"", ""Yes of course!"", ""Okay great."", ""How would you like to pay today?"", ""Do you have anything on file for me?"", ""I have a credit card and a bank account. Which would you prefer?"", ""Let's just use the card."", ""Perfect. I have a Visa ending in nine nine nine three."", ""That sounds like the right one."", ""I just need you to verify the expiration date and security code for me."", ""Okay, I'll need to go grab it. Hold on."", ""No rush at all."", ""Okay, what did you need?"", ""Expiration date."", ""Two of twenty four."", ""And the security code?"", ""One one seven."", ""Thank you very much."", ""All set?"", ""You do want me to pay the entire amount in this transaction, correct?"", ""Yes please, pay it all."", ""Okay, I'm processing a transaction for three hundred and twelve dollars."", ""Thanks."", ""That will reflect on your account within two four hours."", ""Cool, thank you very much."", ""Is there anything else I can help you with?"", ""Nope, that's it."", ""Thank you for your patronage! Have a great day.""], ""dialogue_acts"": [[""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
536,"{""dialogue_id"": ""536"", ""turns"": {""turn_id"": [""insurance_536_000"", ""insurance_536_001"", ""insurance_536_002"", ""insurance_536_003"", ""insurance_536_004"", ""insurance_536_005"", ""insurance_536_006"", ""insurance_536_007"", ""insurance_536_008"", ""insurance_536_009"", ""insurance_536_010"", ""insurance_536_011"", ""insurance_536_012"", ""insurance_536_013"", ""insurance_536_014"", ""insurance_536_015"", ""insurance_536_016"", ""insurance_536_017"", ""insurance_536_018"", ""insurance_536_019"", ""insurance_536_020"", ""insurance_536_021"", ""insurance_536_022"", ""insurance_536_023"", ""insurance_536_024"", ""insurance_536_025"", ""insurance_536_026"", ""insurance_536_027"", ""insurance_536_028"", ""insurance_536_029"", ""insurance_536_030"", ""insurance_536_031"", ""insurance_536_032"", ""insurance_536_033"", ""insurance_536_034"", ""insurance_536_035"", ""insurance_536_036"", ""insurance_536_037"", ""insurance_536_038"", ""insurance_536_039"", ""insurance_536_040"", ""insurance_536_041"", ""insurance_536_042"", ""insurance_536_043"", ""insurance_536_044"", ""insurance_536_045"", ""insurance_536_046"", ""insurance_536_047"", ""insurance_536_048"", ""insurance_536_049"", ""insurance_536_050"", ""insurance_536_051"", ""insurance_536_052"", ""insurance_536_053"", ""insurance_536_054"", ""insurance_536_055"", ""insurance_536_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance, how can I help you?"", ""Hello?"", ""Yes, can you hear me?"", ""Hello? Who am I speaking with?"", ""This is Julie with Rivertown Insurance- is everything alright?"", ""Julie?"", ""Yes ma'am, can you hear me okay?"", ""I'm sorry, it's hectic here."", ""That's okay, what's going on?"", ""I was in an accident. I'm kind of scattered right now."", ""Oh my gosh, I'm so sorry to hear! Are you okay?"", ""Yes, I think so. Just shaken up."", ""No one is injured?"", ""Not that I know of."", ""Have you already called the police?"", ""Yes, they're on their way."", ""Okay, good."", ""So I need to report the accident to you, correct?"", ""Yes, I can go through that wiht you."", ""Okay, what do you need?"", ""Let's start with your name."", ""Carie Wise."", ""Carie with a C?"", ""Correct."", ""And what is your policy number?"", ""I don't think I have that."", ""If you have access to your vehicle insurance card, it is listed there."", ""Okay, give me a moment."", ""Of course."", ""It's seven eight one two four three one one."", ""Perfect, thank you."", ""Do you need any other registration information?"", ""No, but I do need your birth date."", ""March third."", ""And the year?"", ""Seventy four."", ""Thank you very much. Do you have a moment to walk me through what happened?"", ""Sure, no one is here yet."", ""Okay, so how did the accident occur?"", ""I was just driving on the interstate, and this guy just swerved into my lane and side swiped me."", ""You remained in your lane the entire time?"", ""Until he forced me into the emergency lane, yes."", ""Did you make contact with anything else besides the other vehicle?"", ""Yes, with the concrete baricade."", ""Okay, so both sides of your car sustained damage?"", ""Yes."", ""Have you swapped insurance information witht he other driver yet?"", ""No, not yet. I was going to wait for the police."", ""That driver is still on scene?"", ""Yes he is."", ""Okay. Then once you have the full report you can give us a call back, and we can start the claim process then."", ""So you don't need anything else right now?"", ""Not at the moment! Just take a breathe and try to relax for a few moments while you await the police."", ""Okay, I'll do my best. Thank you for the help."", ""No trouble. Don't worry, we'll get all of this taken care of!"", ""Thanks, have a good day."", ""You as well. Goodbye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
537,"{""dialogue_id"": ""537"", ""turns"": {""turn_id"": [""insurance_537_000"", ""insurance_537_001"", ""insurance_537_002"", ""insurance_537_003"", ""insurance_537_004"", ""insurance_537_005"", ""insurance_537_006"", ""insurance_537_007"", ""insurance_537_008"", ""insurance_537_009"", ""insurance_537_010"", ""insurance_537_011"", ""insurance_537_012"", ""insurance_537_013"", ""insurance_537_014"", ""insurance_537_015"", ""insurance_537_016"", ""insurance_537_017"", ""insurance_537_018"", ""insurance_537_019"", ""insurance_537_020"", ""insurance_537_021"", ""insurance_537_022"", ""insurance_537_023"", ""insurance_537_024"", ""insurance_537_025"", ""insurance_537_026"", ""insurance_537_027"", ""insurance_537_028"", ""insurance_537_029"", ""insurance_537_030"", ""insurance_537_031"", ""insurance_537_032"", ""insurance_537_033"", ""insurance_537_034"", ""insurance_537_035"", ""insurance_537_036"", ""insurance_537_037"", ""insurance_537_038"", ""insurance_537_039"", ""insurance_537_040"", ""insurance_537_041"", ""insurance_537_042"", ""insurance_537_043"", ""insurance_537_044"", ""insurance_537_045"", ""insurance_537_046"", ""insurance_537_047"", ""insurance_537_048"", ""insurance_537_049"", ""insurance_537_050"", ""insurance_537_051"", ""insurance_537_052"", ""insurance_537_053"", ""insurance_537_054"", ""insurance_537_055"", ""insurance_537_056"", ""insurance_537_057"", ""insurance_537_058"", ""insurance_537_059"", ""insurance_537_060"", ""insurance_537_061"", ""insurance_537_062"", ""insurance_537_063""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance, this is Joe speaking."", ""Hi Joe, I need to pay my bill."", ""I can take care of that for you!"", ""Well that's awfully nice of you. I appreciate you paying my bill!"", ""#laughter maybe I shold choose my words more carefully."", ""So you aren't going to pay my bill?"", ""No, but I can assist you in paying your bill. How's that sound?"", ""I suppose I'll take it. #laughter."", ""Alright, what kind of policy do you hold with us?"", ""Auto."", ""May I have your full name as listed on the policy?"", ""Joshua Wellington."", ""Thank you Joshua."", ""You're welcome Joe."", ""May I have your date of birth?"", ""January third."", ""Birth year?"", ""Seventy-six."", ""Just a moment please."", ""No rush at all."", ""Alright, we're in!"", ""Excellent."", ""Are we just paying the current month?"", ""Is there another option?"", ""You could also pay off the rest of the premium."", ""Come on Joe, I'm not swimming in money over here."", ""#laughter."", ""Yes, just the current month please."", ""Alright, we can do that. Do you happen to have the bill reference number on hand?"", ""I don't. Do I need that?"", ""I would prefer it, so records match."", ""okay, I can find it if you have a minute."", ""Sure thing. If it's too much trouble, we can move forward without it."", ""Okay, let's just move forward. I don't know where it is exactly."", ""Do you know the due date off hand?"", ""That I do, it's August thirteenth."", ""Perfect. Two hundred and twelve dollars, correct."", ""That sounds right."", ""Okay, did you want to pay with a credit card or bank account?"", ""Can you use the card I've used before?"", ""I unfornately don't have that stored, so we'll have to enter it again."", ""Alright, I have it when you're ready."", ""Okay, is it a Visa or Mastercard?"", ""Visa."", ""I'm ready for the card number."", ""Two nine three eight four seven five six three nine four eight five seven four six."", ""What were the last four again?"", ""Five seven four six."", ""Got it. Expiration date?"", ""November of twenty twenty-eight."", ""Security code?"", ""One three five."", ""Perfect! Last thing I need isthe billing zip code."", ""Three three seven one four."", ""That'll do it."", ""When should that process?"", ""Your card will be charged immediately, but your account may not reflect the paid status for two to three business days."", ""Today is the due date, I won't be charged a late fee will I?"", ""Certainly not. Internall, yor payment will be reflected as made today."", ""Sounds good."", ""Is there anything else I can help you with today?"", ""I don't think so, that's all I needed!"", ""Well, happy I could help you! Thank you for choosing Rivertown, and I hope you enjoy the rest of your day."", ""Thanks, take care.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
538,"{""dialogue_id"": ""538"", ""turns"": {""turn_id"": [""insurance_538_000"", ""insurance_538_001"", ""insurance_538_002"", ""insurance_538_003"", ""insurance_538_004"", ""insurance_538_005"", ""insurance_538_006"", ""insurance_538_007"", ""insurance_538_008"", ""insurance_538_009"", ""insurance_538_010"", ""insurance_538_011"", ""insurance_538_012"", ""insurance_538_013"", ""insurance_538_014"", ""insurance_538_015"", ""insurance_538_016"", ""insurance_538_017"", ""insurance_538_018"", ""insurance_538_019"", ""insurance_538_020"", ""insurance_538_021"", ""insurance_538_022"", ""insurance_538_023"", ""insurance_538_024"", ""insurance_538_025"", ""insurance_538_026"", ""insurance_538_027"", ""insurance_538_028"", ""insurance_538_029"", ""insurance_538_030"", ""insurance_538_031"", ""insurance_538_032"", ""insurance_538_033"", ""insurance_538_034"", ""insurance_538_035"", ""insurance_538_036"", ""insurance_538_037"", ""insurance_538_038"", ""insurance_538_039"", ""insurance_538_040"", ""insurance_538_041"", ""insurance_538_042"", ""insurance_538_043"", ""insurance_538_044"", ""insurance_538_045"", ""insurance_538_046"", ""insurance_538_047"", ""insurance_538_048"", ""insurance_538_049"", ""insurance_538_050"", ""insurance_538_051"", ""insurance_538_052"", ""insurance_538_053"", ""insurance_538_054"", ""insurance_538_055"", ""insurance_538_056"", ""insurance_538_057"", ""insurance_538_058"", ""insurance_538_059"", ""insurance_538_060"", ""insurance_538_061""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello Joan, I'm calling today for life insurance."", ""I can help you out with that!"", ""Splendid."", ""Now we won't be able to get you enrolled today, but I will gather some information from you so an agent can contact you with rate information."", ""That sounds fine."", ""Are you looking for term life insurance?"", ""I'm not sure what that means."", ""Well we have three different policy types, with different pricing and termiss."", ""Could you explain them to me?"", ""I'll do you one better. We'll provide you with all of the rates and conditions for our different policy options once we have your information."", ""Okay, that sounds good."", ""I'll just need to gather some pertinent information from you."", ""Yes of course."", ""What is your full name?"", ""Thomas Austin."", ""Thank you mister Austin."", ""Cetainly, Joan."", ""What state do you live in?"", ""Florida."", ""Enjoying the sunshine down there?"", ""Some days. Most days it's a bit hot #laughter."", ""At least your avoiding all the snow mess."", ""That is true."", ""What is your date of birth?"", ""March eleventh."", ""Birth year?"", ""Nineteen twenty seven."", ""Male?"", ""Last I checked."", ""#laughter."", ""#laughter."", ""Do you smoke?"", ""No I do not."", ""Use any tobacco products?"", ""Not since my baseball days."", ""How far back was that."", ""I played some college ball in the forties."", ""But nothing since then?"", ""Not at all."", ""We'll consider that a no then!"", ""Sounds good to me."", ""What's your height?"", ""Six foot nothing."", ""And your weight?"", ""Two hundred pounds or so."", ""Are you generally healthy? Diagnosed with any illness?"", ""Healthy as a horse!"", ""I'm glad to hear it."", ""As am I."", ""How much coverage are you looking for?"", ""I'm not really sure. Could you give me a few different options?"", ""Absolutely."", ""Thank you."", ""Last thing! Would you like us to call you or email?"", ""Oh, call please. I don't do email."", ""Not a problem!"", ""I appreciate it."", ""We will have an agent reach out to you tomorrow, will that work?"", ""That sounds good to me!"", ""Excellent! Is there anything else I can help you with?"", ""I think that's all I needed today. Thank you Joan."", ""You're very welcome. Thank you mister Austin. Enjoy the rest of your day!""], ""dialogue_acts"": [[""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
539,"{""dialogue_id"": ""539"", ""turns"": {""turn_id"": [""insurance_539_000"", ""insurance_539_001"", ""insurance_539_002"", ""insurance_539_003"", ""insurance_539_004"", ""insurance_539_005"", ""insurance_539_006"", ""insurance_539_007"", ""insurance_539_008"", ""insurance_539_009"", ""insurance_539_010"", ""insurance_539_011"", ""insurance_539_012"", ""insurance_539_013"", ""insurance_539_014"", ""insurance_539_015"", ""insurance_539_016"", ""insurance_539_017"", ""insurance_539_018"", ""insurance_539_019"", ""insurance_539_020"", ""insurance_539_021"", ""insurance_539_022"", ""insurance_539_023"", ""insurance_539_024"", ""insurance_539_025"", ""insurance_539_026"", ""insurance_539_027"", ""insurance_539_028"", ""insurance_539_029"", ""insurance_539_030"", ""insurance_539_031"", ""insurance_539_032"", ""insurance_539_033"", ""insurance_539_034"", ""insurance_539_035"", ""insurance_539_036"", ""insurance_539_037"", ""insurance_539_038"", ""insurance_539_039"", ""insurance_539_040"", ""insurance_539_041"", ""insurance_539_042"", ""insurance_539_043"", ""insurance_539_044"", ""insurance_539_045"", ""insurance_539_046"", ""insurance_539_047"", ""insurance_539_048"", ""insurance_539_049"", ""insurance_539_050"", ""insurance_539_051"", ""insurance_539_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, how can I help you?"", ""Hi there, I need to make a change to my policy."", ""I'd be happy to help you. May I have you first and last name?"", ""Sure, it's Pam Redding."", ""Thank you miss Redding. What kind of changes are you needing to make today?"", ""I just moved, so I need to change my address."", ""Exciting! Did you move far?"", ""Oh no, just a few minutes away."", ""How's the new home so far?"", ""It's a work in progress, but it's pretty great. We have a great view now."", ""Glad to hear it! Are you still in the same zip code?"", ""Yes I am."", ""Perfect, then you won't have any policy changes affect you based on zoning."", ""Sounds like good news."", ""Indeed! Could you verify your date of birth for me?"", ""March first."", ""And your birth year?"", ""Eighty one."", ""Excellent, thank you for that."", ""No problem! Can I give you the new address?"", ""Just a moment please while I access the rest of your account."", ""Okay, no rush."", ""Your old address is fourteen twelve crow street, right?"", ""Yes it was."", ""Okay, I'm ready for your new address now."", ""One seven three five Seacrest lane."", ""That was one seven three five?"", ""Yes."", ""Can you spell the street for me?"", ""S E A C R E S T."", ""Like Ryan?"", ""#laughter yes."", ""And that's the same zip code?"", ""Yes it is."", ""Three three one seven one?"", ""Correct."", ""And when did you move?"", ""Just last week."", ""What was the date?"", ""The second."", ""Okay, gotcha."", ""This won't cause a premium change, will it?"", ""Your auto policy premium will not change, since you are in the same area."", ""Excellent."", ""I've updated your account, so we're all set. Is there anything else I can assist with?"", ""There's nothing else I need to do now, right?"", ""Not regarding your address change. I'm going to send you a confirmation email now, so if you see anything listed incorrectly please give us a call back."", ""Okay, I will."", ""You will also receive new policy documents in the mail in seven to ten business days."", ""I will be on the lookout, thank you!"", ""You're welcome. Are you sure there's nothing else I can assist with today?"", ""I'm sure, thank you very much for the help."", ""You're welcome! Thank you for choosing Rivertown Insurance.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
540,"{""dialogue_id"": ""540"", ""turns"": {""turn_id"": [""insurance_540_000"", ""insurance_540_001"", ""insurance_540_002"", ""insurance_540_003"", ""insurance_540_004"", ""insurance_540_005"", ""insurance_540_006"", ""insurance_540_007"", ""insurance_540_008"", ""insurance_540_009"", ""insurance_540_010"", ""insurance_540_011"", ""insurance_540_012"", ""insurance_540_013"", ""insurance_540_014"", ""insurance_540_015"", ""insurance_540_016"", ""insurance_540_017"", ""insurance_540_018"", ""insurance_540_019"", ""insurance_540_020"", ""insurance_540_021"", ""insurance_540_022"", ""insurance_540_023"", ""insurance_540_024"", ""insurance_540_025"", ""insurance_540_026"", ""insurance_540_027"", ""insurance_540_028"", ""insurance_540_029"", ""insurance_540_030"", ""insurance_540_031"", ""insurance_540_032"", ""insurance_540_033"", ""insurance_540_034"", ""insurance_540_035"", ""insurance_540_036"", ""insurance_540_037"", ""insurance_540_038"", ""insurance_540_039"", ""insurance_540_040"", ""insurance_540_041"", ""insurance_540_042"", ""insurance_540_043"", ""insurance_540_044"", ""insurance_540_045"", ""insurance_540_046"", ""insurance_540_047"", ""insurance_540_048"", ""insurance_540_049"", ""insurance_540_050"", ""insurance_540_051"", ""insurance_540_052"", ""insurance_540_053"", ""insurance_540_054"", ""insurance_540_055"", ""insurance_540_056"", ""insurance_540_057"", ""insurance_540_058"", ""insurance_540_059"", ""insurance_540_060"", ""insurance_540_061"", ""insurance_540_062"", ""insurance_540_063"", ""insurance_540_064"", ""insurance_540_065"", ""insurance_540_066""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning! Thank you for calling Rivertown Insurance. How may I help?"", ""Hi there. I need my policy number."", ""I can help you with that! Are you the primary polocy holder?"", ""Yes I am."", ""And what is your full name?"", ""Steven Lowe."", ""Could you spell your last name for me?"", ""Sure. L-O-W-E."", ""Excellent. Any relation to Rob?"", ""#laughter no, unfortunately. My genes aren't quite that good."", ""#laughter well same boat here, so don't be too hard on yourself! Could you also please provide your date of birth?"", ""It's June second."", ""And what is your birthyear?"", ""Eighty-two."", ""Perfect, thank you for that. Just one moment while I access your account."", ""No problem."", ""Okay, now all you were looking for today is the policy number?"", ""I need help with something else too, but yes I need the number."", ""Your policy number is eight two nine three seven four six five."", ""Those last three- that was four six five?"", ""Correct."", ""Cool, thank you."", ""Just so you know, you can also access this number by logging into your policy online."", ""I actually tried, that's my second request for you."", ""What happened?"", ""Some issue with my security question. I couldn't login."", ""Oh no! I'm sure we can get that fixed up for you."", ""Yeah, I don't even remember setting one of those. The question didn't even ring a bell."", ""That was likely chosen at your first login, so it's easy to forget!"", ""It was something crazy like my favorite pet. I don't have any pets!"", ""That's a little strange. The wrong question must've accidentally been chosen."", ""I guess so."", ""No worries, we'll take care of it."", ""Can I pick my own question?"", ""We have to stay within certain categories. Did you have something in mind?"", ""Not really. Just something easy."", ""Would your mother's maiden name work?"", ""I suppose I shouldn't forget that #laughter."", ""Before I can make any changes, I need to verify one more piece of information."", ""Oh okay."", ""Do you have access to your customer number?"", ""maybe. Would it be on my policy statement?"", ""It would be."", ""Then yes, hold on."", ""Take your time."", ""Oh my god. My policy number is right here too. Now I feel dumb."", ""#laughter I wasn't going to point that out to you."", ""Well, I'm sorry for wasting your time."", ""Nonsense! We still need to change the securoity question, right?"", ""Oh, yes! Okay, not a total loss."", ""There we go."", ""So what did you need? Policy number?"", ""Yes."", ""Nine two seven three five eight three."", ""Excellent. So we're going with mother's maiden name?"", ""Yeah, that'll work."", ""And what is it?"", ""Sorenson."", ""Could you spell that for me?"", ""S-O-R-E-N-S-O-N."", ""Got it. That's all set now."", ""Easy enough!"", ""What else can I help you with today Steven?"", ""I think that'll do it."", ""Well I appreciate your time, and thank you for choosing Rivertown!"", ""Thanks, have a good day."", ""You as well!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
541,"{""dialogue_id"": ""541"", ""turns"": {""turn_id"": [""insurance_541_000"", ""insurance_541_001"", ""insurance_541_002"", ""insurance_541_003"", ""insurance_541_004"", ""insurance_541_005"", ""insurance_541_006"", ""insurance_541_007"", ""insurance_541_008"", ""insurance_541_009"", ""insurance_541_010"", ""insurance_541_011"", ""insurance_541_012"", ""insurance_541_013"", ""insurance_541_014"", ""insurance_541_015"", ""insurance_541_016"", ""insurance_541_017"", ""insurance_541_018"", ""insurance_541_019"", ""insurance_541_020"", ""insurance_541_021"", ""insurance_541_022"", ""insurance_541_023"", ""insurance_541_024"", ""insurance_541_025"", ""insurance_541_026"", ""insurance_541_027"", ""insurance_541_028"", ""insurance_541_029"", ""insurance_541_030"", ""insurance_541_031"", ""insurance_541_032"", ""insurance_541_033"", ""insurance_541_034"", ""insurance_541_035"", ""insurance_541_036"", ""insurance_541_037"", ""insurance_541_038"", ""insurance_541_039"", ""insurance_541_040"", ""insurance_541_041"", ""insurance_541_042"", ""insurance_541_043"", ""insurance_541_044"", ""insurance_541_045"", ""insurance_541_046"", ""insurance_541_047"", ""insurance_541_048"", ""insurance_541_049"", ""insurance_541_050"", ""insurance_541_051"", ""insurance_541_052"", ""insurance_541_053"", ""insurance_541_054"", ""insurance_541_055"", ""insurance_541_056"", ""insurance_541_057"", ""insurance_541_058"", ""insurance_541_059"", ""insurance_541_060"", ""insurance_541_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. May I ask who I am speaking with?"", ""Hello, this is Tom Wilkins."", ""Thank you mister Wilkins. How are you today?"", ""I'm doing well, how are you?"", ""Very good, thank you for asking! Are you calling regarding an existing policy?"", ""Yes I am."", ""Do you have your customer number available?"", ""yes, Just a second."", ""Of course, take your time."", ""Okay, are you ready?"", ""Yes, what is it?"", ""Seven two six four eight five nine six."", ""Perfect. And would you mind verifying your date of birth for me?"", ""Sure, it's June eleventh, nineteen eighty-three."", ""Thank you very much, Tom. How can I help you today?"", ""Well, I actually need to cancel my policy."", ""I'm sorry to hear that! Has something changed?"", ""I was just quoted a much better rate, so I can't say no to saving money."", ""I completely understand. Before you jump ship, have you spoken with anyone here about lowering your premium?"", ""I did, I already asked but I was told I have the lowest rate possible. So I suppose it is what it is."", ""Well, I apologize we weren't able to offer a lower rate, but I am happy to help you close out your account with us."", ""Thanks, I appreciate that."", ""Your policy is paid through the fifteenth of next month, so you will be covered until then."", ""Will I have to do anything at that point?"", ""No, your policy will not renew automatically. Just keep that date in mind to ensure you do not have a gap in coverage."", ""Okay, sounds good!"", ""We will also be sending some documentation your way, confirming the end of your coverage. Can you please verify your mailing address?"", ""It's one four three six five South Seaside Avenue."", ""Thank you, you should receive that within a week."", ""Sounds good."", ""If you don't mind my asking, was cost the only factor in your decision to switch providers?"", ""It really was. Just trying to shave off costs these days."", ""There was nothing in the level of service you received that contributed to your decision?"", ""The opposite, actually."", ""What do you mean?"", ""I was hesitant to switch, because you all have been so friendly."", ""I appreciate that."", ""I hope the next guys are similiar!"", ""#laughter Well I hope they treat you well, but I also selfishly hope to see you back with us."", ""We'll see how it goes! I might just be back after this policy term."", ""Is there anything else I do while I have you today?"", ""Actually, yes. I have a friend who is looking into pet insurance- do you all offer that?"", ""We do!"", ""Awesome. I'll make sure to give him the referall."", ""If you have his contact information, we can send him some information to review."", ""That would be great, actually."", ""Do you know the email address?"", ""yeah, just give me a second and I'll find it."", ""No rush."", ""It's here somewhere, sorry."", ""No apology necessary."", ""Okay! It's steveisthemainevent at gmail dot com."", ""Steve sounds pretty humble #laughter."", ""#laughter he is actually a cool guy, I'm not sure what the inspiration was for that."", ""We'd be happy to insure his pets regardless."", ""Cool. Did you need anything else?"", ""Nope, that'll do it! Just let him know I'm sending that over so he doesn't overlook it. He should have it shortly after we disconnect."", ""Thanks for that!"", ""You're very welcome. Was there anything else I can do for you today?"", ""No, you've been a huge help. Thank you very much."", ""That's what we're here for! Have a great day, and thank you for your time with Rivertown."", ""Thanks, bye now.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
542,"{""dialogue_id"": ""542"", ""turns"": {""turn_id"": [""insurance_542_000"", ""insurance_542_001"", ""insurance_542_002"", ""insurance_542_003"", ""insurance_542_004"", ""insurance_542_005"", ""insurance_542_006"", ""insurance_542_007"", ""insurance_542_008"", ""insurance_542_009"", ""insurance_542_010"", ""insurance_542_011"", ""insurance_542_012"", ""insurance_542_013"", ""insurance_542_014"", ""insurance_542_015"", ""insurance_542_016"", ""insurance_542_017"", ""insurance_542_018"", ""insurance_542_019"", ""insurance_542_020"", ""insurance_542_021"", ""insurance_542_022"", ""insurance_542_023"", ""insurance_542_024"", ""insurance_542_025"", ""insurance_542_026"", ""insurance_542_027"", ""insurance_542_028"", ""insurance_542_029"", ""insurance_542_030"", ""insurance_542_031"", ""insurance_542_032"", ""insurance_542_033"", ""insurance_542_034"", ""insurance_542_035"", ""insurance_542_036"", ""insurance_542_037"", ""insurance_542_038"", ""insurance_542_039"", ""insurance_542_040"", ""insurance_542_041"", ""insurance_542_042"", ""insurance_542_043"", ""insurance_542_044"", ""insurance_542_045"", ""insurance_542_046"", ""insurance_542_047"", ""insurance_542_048"", ""insurance_542_049"", ""insurance_542_050"", ""insurance_542_051"", ""insurance_542_052"", ""insurance_542_053"", ""insurance_542_054"", ""insurance_542_055"", ""insurance_542_056""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi!"", ""How are you doing today?"", ""Not too bad, how about you?"", ""Pretty good myself! How can I help you today?"", ""I just need to pay a bill."", ""Great! Is this for your own account or someone else's?"", ""It's my account."", ""Perfect. I'll just need your full name to start."", ""Joe Swanson."", ""Spelled like the character from Family Guy?"", ""Indeed."", ""#laughter that's great. Sorry, I'm sure you're heard that a few times."", ""Oh, no sweat. I'm pretty used to it."", ""Okay, and your date of birth?"", ""June eighth."", ""Of what year?"", ""Eighty-nine."", ""Eighty-nine?"", ""Yes."", ""Excellent. Do you happen to have your customer number on hand?"", ""where would I find that?"", ""Do you have your bill handy?"", ""I can pull it up."", ""It will be located near the top in the account information section."", ""Just a second."", ""Take your time."", ""Okay, I think it's this."", ""Whenever you're ready."", ""One nine eight three seven five six four. Does that seem right?"", ""Certainly, I have you pulled up mister Swanson."", ""Cool, so can I pay you with a credit card?"", ""Of course! Do you have the number?"", ""Yes, let me know when you're ready."", ""All set."", ""Actually, I always pay with the same card. Is that on file?"", ""Is it the card ending in four zero three one?"", ""That's the one."", ""I just need you to verify the expiration date and security code for me."", ""It expires January of next year."", ""Good deal. And the code?"", ""One one three."", ""Thank you."", ""You're welcome! Anything else you need from me?"", ""Just a moment and I'll confirm all the details with you."", ""Okay."", ""So we are scheduling payment for the most recent bill, correct?"", ""Yes, I believe the due date is Monday."", ""That's the one."", ""Cool."", ""The total amount is one hundred and eight dollars and thirty three cents."", ""Sounds right."", ""Great. This will process within the next twenty four hours. You will receive a confirmation email."", ""Perfect, thank you very much!"", ""Is there anything else I can help you with today?"", ""No, I think that will do it!"", ""Well thank you very much for choosing Rivertown- have a great day!"", ""Bye now.""], ""dialogue_acts"": [[], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
543,"{""dialogue_id"": ""543"", ""turns"": {""turn_id"": [""insurance_543_000"", ""insurance_543_001"", ""insurance_543_002"", ""insurance_543_003"", ""insurance_543_004"", ""insurance_543_005"", ""insurance_543_006"", ""insurance_543_007"", ""insurance_543_008"", ""insurance_543_009"", ""insurance_543_010"", ""insurance_543_011"", ""insurance_543_012"", ""insurance_543_013"", ""insurance_543_014"", ""insurance_543_015"", ""insurance_543_016"", ""insurance_543_017"", ""insurance_543_018"", ""insurance_543_019"", ""insurance_543_020"", ""insurance_543_021"", ""insurance_543_022"", ""insurance_543_023"", ""insurance_543_024"", ""insurance_543_025"", ""insurance_543_026"", ""insurance_543_027"", ""insurance_543_028"", ""insurance_543_029"", ""insurance_543_030"", ""insurance_543_031"", ""insurance_543_032"", ""insurance_543_033"", ""insurance_543_034"", ""insurance_543_035"", ""insurance_543_036"", ""insurance_543_037"", ""insurance_543_038"", ""insurance_543_039"", ""insurance_543_040"", ""insurance_543_041"", ""insurance_543_042"", ""insurance_543_043"", ""insurance_543_044"", ""insurance_543_045"", ""insurance_543_046"", ""insurance_543_047"", ""insurance_543_048"", ""insurance_543_049"", ""insurance_543_050"", ""insurance_543_051"", ""insurance_543_052"", ""insurance_543_053"", ""insurance_543_054"", ""insurance_543_055"", ""insurance_543_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, Pam here."", ""Hi Pam, how are you today?"", ""I'm great! Thank you for asking! How are you doing?"", ""Very good!"", ""I'm glad to hear it. How can I help you today?"", ""I wanted to look into getting pet insurance. You guys offer that, right?"", ""We do! Do you have any other policies with us?"", ""Yes, I have a homeowner's policy."", ""Great, I can pull up you account and we can go from there."", ""Alright, what do you need?"", ""Let's start with your full name."", ""Mary Wilson."", ""Thank you Mary."", ""I have my customer number too, if that helps."", ""Sure, I'll take that!"", ""It's two nine eight seven three eight four seven."", ""That last number was seven?"", ""Yes, seven."", ""Got it!"", ""So how does pet insurance work?"", ""Let me just get you birth date real quick, then we can get into it."", ""Okay, it's December nineteenth."", ""And the year?"", ""Eighty-nine."", ""Excellent, thanks Mary. So you're looking to add a pet policy, correct?"", ""Well I mainly just wanted some more information today."", ""Okay, I can help you with that!"", ""First, how does it even work? Is it like health insurance?"", ""Essentially, yes. In the even your pet sustains an injury or requires veterinary care, the pet policy will reduce your payment to a co-pay in covered events."", ""Okay, makes sense. Are all health-related appointments covered?"", ""All medically necessary visits are."", ""What about check up visits?"", ""There is a comprehensive list of covered appointments I can send over to you, but as a rule of thumb, regularly scheduled appointments will be covered."", ""Okay, I'd love to have that. Can you send it to my email?"", ""No problem at all."", ""Is there any sort of discount for adding a pet policy since I already have another policy?"", ""Yes, actually. You will be eligible for a bundling discount which would effect both policies."", ""I like that!"", ""I'm actually not seeing an email on your account. Could you share your email address with me?"", ""That's strange, sure. It's my first and last name at gmail dot com."", ""So that's just Mary Wilson at gmail?"", ""Correct."", ""Perfect, all set."", ""Is there any way to get a quote also?"", ""Absolutely! Tell me about the pet you want to insure."", ""He is a two year old Great Dane."", ""Oh my, that's a lot of puppy."", ""He definitely is."", ""How much does he weight?"", ""Ninety-five pounds."", ""Does he have any existing health concerns?"", ""None at all."", ""Alright! I'll send along a qoute with that policy information to your email."", ""Sounds great! Is there anything else you need from me?"", ""That'll do it! Is there anything else I can help you with today?"", ""Nope, that's all I needed. Thanks a lot for the help!"", ""You're very welcome! Thank you for choosing Rivertown.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
544,"{""dialogue_id"": ""544"", ""turns"": {""turn_id"": [""insurance_544_000"", ""insurance_544_001"", ""insurance_544_002"", ""insurance_544_003"", ""insurance_544_004"", ""insurance_544_005"", ""insurance_544_006"", ""insurance_544_007"", ""insurance_544_008"", ""insurance_544_009"", ""insurance_544_010"", ""insurance_544_011"", ""insurance_544_012"", ""insurance_544_013"", ""insurance_544_014"", ""insurance_544_015"", ""insurance_544_016"", ""insurance_544_017"", ""insurance_544_018"", ""insurance_544_019"", ""insurance_544_020"", ""insurance_544_021"", ""insurance_544_022"", ""insurance_544_023"", ""insurance_544_024"", ""insurance_544_025"", ""insurance_544_026"", ""insurance_544_027"", ""insurance_544_028"", ""insurance_544_029"", ""insurance_544_030"", ""insurance_544_031"", ""insurance_544_032"", ""insurance_544_033"", ""insurance_544_034"", ""insurance_544_035"", ""insurance_544_036"", ""insurance_544_037"", ""insurance_544_038"", ""insurance_544_039"", ""insurance_544_040"", ""insurance_544_041"", ""insurance_544_042"", ""insurance_544_043"", ""insurance_544_044"", ""insurance_544_045"", ""insurance_544_046"", ""insurance_544_047"", ""insurance_544_048"", ""insurance_544_049"", ""insurance_544_050"", ""insurance_544_051"", ""insurance_544_052"", ""insurance_544_053"", ""insurance_544_054"", ""insurance_544_055"", ""insurance_544_056"", ""insurance_544_057"", ""insurance_544_058"", ""insurance_544_059"", ""insurance_544_060"", ""insurance_544_061"", ""insurance_544_062"", ""insurance_544_063"", ""insurance_544_064"", ""insurance_544_065"", ""insurance_544_066"", ""insurance_544_067"", ""insurance_544_068"", ""insurance_544_069""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, this is Rivertown Insurance. My name is Brian, who do I have the pleasure of speaking with?"", ""Hi, this is, my name is Sara."", ""Before we get started, can I confirm your full name and date of birth please?"", ""Sure, it's Sara Smith and my date of birth is July thirteenth, nineteen ninety-five."", ""Great thanks."", ""No problem."", ""Alrighty then Sara. What can I help you with today."", ""Okay, well I. Hang on, I. Sorry hold on. Someone is at the door, could you hang on a second?"", ""Of course."", ""Okay sorry about that. I wanted to speak with someone who could help me cancel my current plan."", ""I can absolutely assist you with that."", ""Great."", ""Before you go, would you mind telling me why you're wanting to cancel?"", ""Yeah, I guess there's a few reasons."", ""I'm all ears, I'd love to hear how we can improve."", ""Well to be completely honest, the customer service isn't great. I think you're the first real person I've talked to who hasn't just passed me off to another department."", ""I'm so sorry to hear that. So youve had some trouble with communication on our end?"", ""Yeah bot not only that. I just feel like, well, I guess it's just kind of overpriced for what you get."", ""I'm sorry to hear that. How do you mean?"", ""Well to be totally honest here, I've been a customer for the past one five years and never had a single accident. But a few months ago, I got into a hit and run."", ""Oh no!"", ""Yeah, it was awful."", ""I bet."", ""The guy hits me at a red light, I get out of the car thinking he'll or I guess I don't even know if it was a man. Anyway, I thought they were going to get out to talk to me, but they just drove off."", ""Wow unbelievable!"", ""I know!"", ""What happened on our end then? Was this the bad experience or?"", ""Well I I filed my claim. Everything was ok other than getting #the runaround a few times. But it was taken care of."", ""I see."", ""But the real problem was, my rate went up. Like so much. Like a ton. I was so upset. one five almost one six years of good driving and my and my rate just skyrockets!"", ""Yes, I'm looking at your file here. It does look like it, I can see why you're unhappy."", ""But when I tried to call to speak to someone, like talk to someone who is not an automated machine, I get put on hold for a good hour every time."", ""Yes."", ""So that's why. I'm just tired of it and I've already, I already have another insurance company all lined up."", ""Well I definitley get your frustration, but can I help you now? I can see about lowering your rate back down."", ""I would have really loved to have this conversation earlier."", ""I agree."", ""I've already gone through the trouble of all of this though."", ""So there's no changing your mind?"", ""I just know next time something, next time I get into any sort of accident I just know I just know I'll be in the same boat with you guys."", ""I can offer you your old rate? I mean the rate before it went up."", ""No thanks, I just would like to cancel."", ""Are you sure? Can you give me a minute to talk to my supervisor?"", ""I'd really like to, well, okay."", ""Thank you, I'll be right back."", ""Ok."", ""Thanks so much for holding Sara."", ""Of course."", ""Well I wanted to, start off my saying that we at Rivertown Insurance are terribly sorry for your experience."", ""Thank you. I know it's not your fault and you're just I don't mean to be frustrated with you at all."", ""Thanks, I appreciate that."", ""Okay, what else did he say?"", ""I was able to we can offer you a little more than the rate you started with us. We can give you an a five percent discount monthly."", ""I do appreciate you going out of your way to check for me. But I think I'll still cancel."", ""I understand completely. Thanks for giving us a chance. Can I confirm the confirmation with your email address?"", ""Yes it's SaraSmith at hotmail, oh actually that's my personal email. Let's do Ssmithcustomerservice at gmail dot com."", ""Okay and it's now cancelled."", ""Great."", ""Of course."", ""Will I get a confirmation email?"", ""You will, It should be actually let me, okay it's now sent."", ""Can you also send one to my house please?"", ""Absolutely, has the address on file changed at all?"", ""No."", ""Okay well it looks like we're all done here."", ""Yes, I think that's all."", ""I'd like to extend our most sincere apologies once again. You have a nice day, Miss Smith."", ""Thank you. You have a good one."", ""Bye."", ""Thanks, bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
545,"{""dialogue_id"": ""545"", ""turns"": {""turn_id"": [""insurance_545_000"", ""insurance_545_001"", ""insurance_545_002"", ""insurance_545_003"", ""insurance_545_004"", ""insurance_545_005"", ""insurance_545_006"", ""insurance_545_007"", ""insurance_545_008"", ""insurance_545_009"", ""insurance_545_010"", ""insurance_545_011"", ""insurance_545_012"", ""insurance_545_013"", ""insurance_545_014"", ""insurance_545_015"", ""insurance_545_016"", ""insurance_545_017"", ""insurance_545_018"", ""insurance_545_019"", ""insurance_545_020"", ""insurance_545_021"", ""insurance_545_022"", ""insurance_545_023"", ""insurance_545_024"", ""insurance_545_025"", ""insurance_545_026"", ""insurance_545_027"", ""insurance_545_028"", ""insurance_545_029"", ""insurance_545_030"", ""insurance_545_031"", ""insurance_545_032"", ""insurance_545_033"", ""insurance_545_034"", ""insurance_545_035"", ""insurance_545_036"", ""insurance_545_037"", ""insurance_545_038"", ""insurance_545_039"", ""insurance_545_040"", ""insurance_545_041"", ""insurance_545_042"", ""insurance_545_043"", ""insurance_545_044"", ""insurance_545_045"", ""insurance_545_046"", ""insurance_545_047"", ""insurance_545_048"", ""insurance_545_049"", ""insurance_545_050"", ""insurance_545_051"", ""insurance_545_052"", ""insurance_545_053"", ""insurance_545_054"", ""insurance_545_055"", ""insurance_545_056"", ""insurance_545_057"", ""insurance_545_058"", ""insurance_545_059"", ""insurance_545_060"", ""insurance_545_061"", ""insurance_545_062"", ""insurance_545_063""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Iron Mills insurance. How can I help you?"", ""#Um I am looking to cancel my policy with you."", ""Ok may I ask who is calling?"", ""William Schmidt."", ""William W-i-l-l-i-a-m Schmidt S-c-h-m-i-d-t?"", ""Yup"", ""William can I have you verify your date of birth?"", ""June twenty third ninteen fourty four."", ""And your home address?"", ""One four three Millberry Road Anoka Minnesota five five three six nine."", ""Thank you so much."", ""Yup"", ""And William which plan are you looking to cancel?"", ""I am looking to cancel my auto insurance policy."", ""Do you happen to have that policy number?"", ""six four two nine one seven three three."", ""Thank you."", ""Why are you looking to cancel your policy?"", ""I have found a cheaper plan."", ""Ok and is there anything I can do to keep you on this insurance policy?"", ""Can you find me a cheaper plan?"", ""I am just paying way to much right now."", ""Let me take a look."", ""So currently you have a hundred thousand dollar liability policy and the deductible on that is five hundred dollars. This plan is costing you four hundred and thirty five dollars and twenty nine cents for six months."", ""We have a few different options that we could offer to lower your rates. Would you like to talk about them?"", ""Sure."", ""The first option would be to up your deductible to one thousand dollars. That would bring your policy down twenty dollars a month. Or we could install a device to track your driving habits for six months and that would lower your monthly rate as well."", ""Absolutly not! I am not having you track my driving. That is how the government is tracking people. I can't believe you support them."", ""Sir this is not submitted information only us as your insurance carrier look at this."", ""I want to cancel my plan. I don't want to work with you. Can I just do this online?"", ""You can go to our website and cancel online."", ""Is that hard?"", ""Not necessarily. When you go onto our website you sign into your account."", ""I don't have an account."", ""No problem. Then you would have to create an account on our website."", ""I don't want to waste all that time."", ""Then we can do this all over the phone it wont take to long."", ""#Um alright."", ""Ok I will get this processed for you."", ""Fine."", ""If you cancel your policy with us today you will be reimbursed for your six month pre payment of an amount of three hundred and twenty nine dollars. This will be reimbursed to your account through Wells Fargo."", ""Ok."", ""Just want to verify that account number is five five three six two nine one five six six one five two eight eight six."", ""Correct."", ""This policy will be cancelled as of today July thirteenth at eleven fifty nine pm."", ""Ok."", ""I am going to email you paperwork that explains everything we talked about today. Can you verify your email address for me?"", ""#Um yeah it is Will dot cat lover at yahoo dot com."", ""Ok. I am about to email that off. Let me know when you get that."", ""Ok."", ""Got it."", ""Is there anything I need to do with it?"", ""Currently no, but we would like that you read it over and if you have any questions please give us a call."", ""Ok, so my policy is cancelled?"", ""Correct your policy is cancelled starting at eleven fifty nine tonight, so you do have it for the rest of today."", ""Ok. When will I have my money back?"", ""This does take five to seven business days to show up in your account. If you don't receive it within that time frame please give us a call."", ""What was your name, so I can ask for you?"", ""My name is John."", ""Thank you for all your help John."", ""You are Welcome William. Is there anything else I can help you with today?"", ""No there is not."", ""Well thank you for calling Iron Mills insurance have a great rest of your day."", ""You too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
546,"{""dialogue_id"": ""546"", ""turns"": {""turn_id"": [""insurance_546_000"", ""insurance_546_001"", ""insurance_546_002"", ""insurance_546_003"", ""insurance_546_004"", ""insurance_546_005"", ""insurance_546_006"", ""insurance_546_007"", ""insurance_546_008"", ""insurance_546_009"", ""insurance_546_010"", ""insurance_546_011"", ""insurance_546_012"", ""insurance_546_013"", ""insurance_546_014"", ""insurance_546_015"", ""insurance_546_016"", ""insurance_546_017"", ""insurance_546_018"", ""insurance_546_019"", ""insurance_546_020"", ""insurance_546_021"", ""insurance_546_022"", ""insurance_546_023"", ""insurance_546_024"", ""insurance_546_025"", ""insurance_546_026"", ""insurance_546_027"", ""insurance_546_028"", ""insurance_546_029"", ""insurance_546_030"", ""insurance_546_031"", ""insurance_546_032"", ""insurance_546_033"", ""insurance_546_034"", ""insurance_546_035"", ""insurance_546_036"", ""insurance_546_037"", ""insurance_546_038"", ""insurance_546_039"", ""insurance_546_040"", ""insurance_546_041"", ""insurance_546_042"", ""insurance_546_043"", ""insurance_546_044"", ""insurance_546_045"", ""insurance_546_046"", ""insurance_546_047"", ""insurance_546_048"", ""insurance_546_049"", ""insurance_546_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi, this is Rivertown Insurance. My name is Suzanne, who do I have the pleasure of speaking with?"", ""Hi Suzanne. My name is Bill. How are you doing today?"", ""I'm wonderful thanks for asking. How are you?"", ""Doing alrightt over here. Just trying to take care of some stuff over here."", ""Oh I hear you. After my shift I have a whole list of errands and things to do."", ""Yes absolutely."", ""Yes. Okay, so what can I do for you Bill?"", ""Yes alright, okay well, I need to update my payment preference."", ""Okay that's something we can take care of."", ""Great."", ""I'll need to confirm some things from you first Bill, can I get your full name?"", ""William Jones."", ""Okay, and what is your date of birth?"", ""August first, nineteen seventy-two."", ""Thanks so much, Bill. One more thing. Can you tell me, can you please confirm a couple of security questions?"", ""Of course. These things always trip me up. ."", ""Okay, what is your mother's maiden name."", ""Jones. Oh sorry, I missheard you. It's Smith."", ""Okay great and one more. What was the name of your high school?"", ""Oh why did I choose this one? Okay, so I attended two different high schools so it'll either be Bell Flower High School or Riverside High School."", ""Awesome, okay now that we're done with that I can take your new payment information."", ""Okay it's a new card."", ""Are we deleting the old payment method?"", ""Yes. Actually my card info was stolen so that's what resulted in me needing to get my payment information updated."", ""Oh I'm so sorry to hear about that. Actually the same thing happened to me not too long ago."", ""Yeahl it's a crazy world we're living in. I'm not even sure how it happened."", ""For mine a few months ago, I randomly saw someone my bank called me and basically they flagged a five hundred dollar charge out of state. Someone got a fancy dinner on me that night."", ""Oh no!"", ""Yeah it was awful. Such a headache. Looks like we're in the same boat. ."", ""I really don't understand how stuff like this happens. Such an such a nightmare to have to take care of."", ""I hear you on that."", ""Definitely."", ""Okay, so can I get your new form of payment?"", ""Okay it's a Visa."", ""Ready when you are."", ""It's one three two one, four seven six two, three three three one, nine zero one two."", ""Great, and what's the expiration on the card?"", ""January first."", ""And the security code on the back of that card?"", ""One, one, one."", ""Alrighty, so it looks like we have that all changed and taken care of now."", ""Great thanks."", ""Is there anything else I can help you with today?"", ""No, nope I think that's all thanks."", ""Okay Bill well it was my pleasure working with you today. I hope you have a better day."", ""Thanks Suzanne, you were so helpful."", ""My pleasure. Would you mind taking a short survey emailed to you when our phone conversation is complete?"", ""Absolutely. I mean no, I don't mind."", ""Wonderful, that'll be emailed to you shortly. Have a good day!"", ""Thanks you too, bye."", ""Buh-bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
547,"{""dialogue_id"": ""547"", ""turns"": {""turn_id"": [""insurance_547_000"", ""insurance_547_001"", ""insurance_547_002"", ""insurance_547_003"", ""insurance_547_004"", ""insurance_547_005"", ""insurance_547_006"", ""insurance_547_007"", ""insurance_547_008"", ""insurance_547_009"", ""insurance_547_010"", ""insurance_547_011"", ""insurance_547_012"", ""insurance_547_013"", ""insurance_547_014"", ""insurance_547_015"", ""insurance_547_016"", ""insurance_547_017"", ""insurance_547_018"", ""insurance_547_019"", ""insurance_547_020"", ""insurance_547_021"", ""insurance_547_022"", ""insurance_547_023"", ""insurance_547_024"", ""insurance_547_025"", ""insurance_547_026"", ""insurance_547_027"", ""insurance_547_028"", ""insurance_547_029"", ""insurance_547_030"", ""insurance_547_031"", ""insurance_547_032"", ""insurance_547_033"", ""insurance_547_034"", ""insurance_547_035"", ""insurance_547_036"", ""insurance_547_037"", ""insurance_547_038"", ""insurance_547_039"", ""insurance_547_040"", ""insurance_547_041"", ""insurance_547_042"", ""insurance_547_043"", ""insurance_547_044"", ""insurance_547_045"", ""insurance_547_046"", ""insurance_547_047"", ""insurance_547_048"", ""insurance_547_049"", ""insurance_547_050"", ""insurance_547_051"", ""insurance_547_052"", ""insurance_547_053"", ""insurance_547_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi, this is Bob with Rivertown Insurance. Before we get started, can I have your full name please?"", ""Ok, yeah sure. #Um It's Jane Taylor."", ""Great thanks! What's your policy number?"", ""It's hang on, my phone screen just turned off. It's one two three two one four."", ""Sorry was it one two three two one four? Or one three two two one four?"", ""One two, oh no hang on. Sorry. It's one two three two one four."", ""Great, and what can I do for you today Jane?"", ""I'd like to try to Sorry, hang on. #Um I was trying to change my package, if that's possible?"", ""Absolutely, are you looking to upgrade today?"", ""Yes. Well I guess. I'm not quite sure."", ""Upgrade the plan for higher coverage or upgrade to add another pet?"", ""I bring home my new puppy in a few weeks and just want to make sure he's on the plan to cover any future emergencies."", ""Of course, give me just a minute while I find our multi pet policies. How adorable! What kind of dog?"", ""He's a German Shepherd! We are so excited. He's just the sweetest thing but I know we will have our hands full for sure."", ""Oh really? My family used to have those. I mean breed them. My parents used to breed them. They were the sweetest dogs. You'll love him!"", ""My brother actually got one a few years ago and I love his dog so much I decided it was time to add one to my own little family here."", ""Right, yeah I understand completely. Ok I'm seeing that your policy is actually outdated and we don't currently offer an upgrade on it so you'll have to switch policies completly. Is that ok?"", ""Oh no, seriously? I didn't want to have to change everything. Can you tell me what, how... When did this change?"", ""Well it looks like at the beginning of this year we changed the basic plan to include more things but for a different price anually?"", ""Yeah, I really just had the bare bones package in case there was ever an emergency. I'm not quite sure I even want it any more if it's that much of an that big of a price difference. Especially since now I or in a few weeks I'll have two dogs."", ""Well it's really not that big of a price difference, only one hundred and fifty dollars a year more for one pet and two hundred dollars a year more for two."", ""I guess that's not too bad."", ""It's really not considering what we've upgraded. This new policy is so much more, so much more beneficial I think."", ""Would you mind telling me what my old policy covered?"", ""Absolutely. Your old package let's see. Your old policy covered Looks like it only covered emergency surguries above three thousand dollars, and any medications related to non genetic diseases."", ""Oh wow, I didn't know it was quite that unhelpful with everyday situations."", ""Yeah we've made some big improvements."", ""Right. Okay. Well "", ""Would you like to know what our new--."", ""Does either new plan cover puppy vaccinations or a neuter?"", ""Actually yes. Our premium plan does cover all puppy vaccinations, a spay or neuter, and a yearly vet visit."", ""Wow I guess that's quite the jump up from my current or plan I used to have."", ""It really is."", ""Ok, yeah. Let's go ahead and upgrade it then."", ""Alrighty, let me go ahead and get that started for you."", ""Great thanks. #Uh So we are doing the more expensive policy right? That's the one that will cover both dogs and cover puppy shots and a neuter?"", ""Uh-huh, exactly. That's what you wanted right?"", ""Right, right yeah."", ""Okay, I'll update that info right away. Give me one sec."", ""Yep."", ""Okay before I go ahead and upadate your account, can you please tell me, can you confirm a couple of security questions?"", ""[Laughter] Here is where it gets tricky!"", ""[Laughter] It sure is. What is the name of your first pet?"", ""Oh, Mittens!"", ""Okay Miss Taylor. It looks like we are all updated now."", ""Great, when will I recieve the statement?"", ""It should take around like seven to ten business days."", ""Do I need to do anything else?"", ""Oh yes, I almost forgot. You'll recieve your new insurance card in the mail at the same time as your statment."", ""Will I be able to use it right away for a new puppy checkup?"", ""Absolutely. The initial checkup will count towards his once a year visit."", ""Awesome, I guess that's everything then. Thanks for your help, Bob was it?"", ""Yes. If you feel that I did infact that I helped you in a satisfactory way, would you be able to rate my service in the email confirmation you'll recieve soon?"", ""Of course. Thanks so much Bob, you have a good one. It was nice talking to you."", ""You too, have a nice day!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
548,"{""dialogue_id"": ""548"", ""turns"": {""turn_id"": [""insurance_548_000"", ""insurance_548_001"", ""insurance_548_002"", ""insurance_548_003"", ""insurance_548_004"", ""insurance_548_005"", ""insurance_548_006"", ""insurance_548_007"", ""insurance_548_008"", ""insurance_548_009"", ""insurance_548_010"", ""insurance_548_011"", ""insurance_548_012"", ""insurance_548_013"", ""insurance_548_014"", ""insurance_548_015"", ""insurance_548_016"", ""insurance_548_017"", ""insurance_548_018"", ""insurance_548_019"", ""insurance_548_020"", ""insurance_548_021"", ""insurance_548_022"", ""insurance_548_023"", ""insurance_548_024"", ""insurance_548_025"", ""insurance_548_026"", ""insurance_548_027"", ""insurance_548_028"", ""insurance_548_029"", ""insurance_548_030"", ""insurance_548_031"", ""insurance_548_032"", ""insurance_548_033"", ""insurance_548_034"", ""insurance_548_035"", ""insurance_548_036"", ""insurance_548_037"", ""insurance_548_038"", ""insurance_548_039"", ""insurance_548_040"", ""insurance_548_041"", ""insurance_548_042"", ""insurance_548_043"", ""insurance_548_044"", ""insurance_548_045"", ""insurance_548_046"", ""insurance_548_047"", ""insurance_548_048"", ""insurance_548_049"", ""insurance_548_050"", ""insurance_548_051"", ""insurance_548_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""This is Melissa. How can I help you?"", ""Hi, I need to get insurance."", ""Okay I can help you with that. What type of insurance are you looking for?"", ""Oh yeah sorry. I need car insurance."", ""Okay sure. Let me get my system up here what state and city do you live in?"", ""I live in Atlantic, Arizona."", ""Okay good. Let's see Atlantic Arizona that's over by Siesta isn't it?"", ""Yeah it's about an hour away. You know Siesta?"", ""I have family out that way. I've never been to Atlantic, though."", ""Cool. Small world."", ""It sure is. Okay I have two agents that can help you in Atlantic. I have Jon Ham or Kevin Benning."", ""Either one is fine, I don't really care who helps me you know, anybody I just want insurance. ."", ""Okay, yeah that's fine, here Ill give your information to both and whoever calls you first, okay?"", ""Yeah, sure."", ""Allright, now let me get some information from you. Can I have your first and last name?"", ""Lonnie Shoemaker, spelled like shoe, but said like show."", ""Oh, so it's s.h.o.e.m.a.k.e.r."", ""Correct."", ""Thanks, mister Shoemaker. May I have your email address and phone number?"", ""it's my email is londog at email dot com. Spelled l.o.n.g.d.o.g."", ""#Uh-huh, and you said at email dot com?"", ""Yes. My phone number is one three five four two one six seven three three."", ""Got it. Just a minute my computer is being slow."", ""Okay. Oh, how long should it take to hear back from somebody?"", ""#Um, typically they will get to you by lunch, but definitely by the end of the day."", ""Great."", ""Let me ask, how do you prefer to be contacted? Email or phone?"", ""#Um, email in case I can't answer wait, maybe phone."", ""So phone?"", ""Well, yeah phone. I have to take my wife to see her sister this afternoon so I didn't know if I would be able to answer. Talk talk talk."", ""I understand."", ""But I'll just have to be certain to hear the phone ring."", ""Yes sir. Now just a few more questions so they can better help you. What type of car insurance are you looking for?"", ""Jeez, I think basic you know well "", ""Well we do offer basic auto and then we also offer preferred and complete packages."", ""I haven't bought insurance in a long time. I don't know the difference."", ""#mhm No problem. The agent will help you to understand the differences when he calls, so I'll leave that part blank."", ""Well, okay I guess."", ""Okay, now let me verify the information you've given me, this computer today is being so slow!"", ""Take your time."", ""Thanks, sorry now you said your number is one three five four two six seven three three."", ""Wait, you missed a number. It's one three five four two one six seven three three."", ""Oh, sorry. Yes, I had it right but said it wrong. Your email is londog at email dot com."", ""Right."", ""Great. And you prefer to be contacted through phonecall, right?"", ""Got it. As long as I hear it ring over all the chatter. ."", ""I'll make a note that if you don't answer to email you, allright?"", ""Sure. Cover all the bases, right?"", ""#mhm That's right! Okay, I have you all set. You will get called today. Can I help you with anything else?"", ""No, I think you've done everything I need for now. Thanks."", ""Definitely. Call back if you need anything else, and thanks for calling Rivertown Insurance. Have a great day!"", ""Thank you. Have a great day. Bye bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
549,"{""dialogue_id"": ""549"", ""turns"": {""turn_id"": [""insurance_549_000"", ""insurance_549_001"", ""insurance_549_002"", ""insurance_549_003"", ""insurance_549_004"", ""insurance_549_005"", ""insurance_549_006"", ""insurance_549_007"", ""insurance_549_008"", ""insurance_549_009"", ""insurance_549_010"", ""insurance_549_011"", ""insurance_549_012"", ""insurance_549_013"", ""insurance_549_014"", ""insurance_549_015"", ""insurance_549_016"", ""insurance_549_017"", ""insurance_549_018"", ""insurance_549_019"", ""insurance_549_020"", ""insurance_549_021"", ""insurance_549_022"", ""insurance_549_023"", ""insurance_549_024"", ""insurance_549_025"", ""insurance_549_026"", ""insurance_549_027"", ""insurance_549_028"", ""insurance_549_029"", ""insurance_549_030"", ""insurance_549_031"", ""insurance_549_032"", ""insurance_549_033"", ""insurance_549_034"", ""insurance_549_035"", ""insurance_549_036"", ""insurance_549_037"", ""insurance_549_038"", ""insurance_549_039"", ""insurance_549_040"", ""insurance_549_041"", ""insurance_549_042"", ""insurance_549_043"", ""insurance_549_044"", ""insurance_549_045"", ""insurance_549_046"", ""insurance_549_047"", ""insurance_549_048"", ""insurance_549_049"", ""insurance_549_050"", ""insurance_549_051"", ""insurance_549_052"", ""insurance_549_053"", ""insurance_549_054"", ""insurance_549_055"", ""insurance_549_056"", ""insurance_549_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance, my name is Tina, how may I help you today?"", ""I can't get into my account I know I kept putting in the right password but now it says I'm locked out."", ""I'm sorry this happened sir. I can help you reset your password."", ""This is ridiculous. I know I had the right one."", ""I'm sorry. May I have your name and date of birth?"", ""#Uh Sam Green, three thirteen seventy eight."", ""Thank you, mister Green. Do you know your customer number?"", ""#Uh, no I I don't know what it is."", ""That's no problem, we can do this another way. just a minute."", ""#Uh okay."", ""Let me just okay mister Green. Can you tell me your Social Security Number?"", ""Yeah, five six one three three seven two nine five."", ""Okay, thanks, and now may I have your contact number?"", ""#Uh-huh, nine five four three six three nine three one two."", ""Thank you mister Green. Last question, what is your mother's maiden name?"", ""It's Hammond."", ""Great. Thank you very much, now let's get started here."", ""#Uh-huh."", ""Okay, I I unlocked your account, now I'll help you reset your password."", ""Okay."", ""There are two emails associated with this account. Which one do you want me to send the reset link to?"", ""Oh, send it to my email it's one three green at email dot com."", ""Yes sir. one three green at email dot com. I am sending the reset link to your email right now."", ""So that's it?"", ""Yes. You can click the link provided to reset your password."", ""#Uh #whew I am so glad I don't have to do this over the phone."", ""Yes sir, some believe it is more secure that way. Is there anything else I can help you with?"", ""Tell you what can you stay on the phone while I do this?"", ""Oh sure, mister Green."", ""In case it gives me a hard time."", ""#Mhm I understand. Did you receive the email?"", ""Yeah. I clicked the link it's loading."", ""Good. Let me know how I can help."", ""#Uh-huh. You doing okay?"", ""#Huh? Sorry, yes, I'm having a good day."", ""That's good. I was."", ""I was going to ask otherwise "", ""Yeah, it's still a good day."", ""#Mhm. yeah."", ""So, this is pretty easy, just follow the directions?"", ""Yes sir. It should be straightforward."", ""Oh, just type the old password. I yeah, I knew I had the right one."", ""Oh no."", ""#Uh, okay so I I think I've got it."", ""You got it?"", ""#Um, yeah."", ""Good."", ""#Um so I yeah, I have a new password."", ""Good, mister Green. It should direct you to log in again."", ""Let's see yes."", ""It worked?"", ""Yeah. So yeah, I got into my account."", ""Well great. Do you need help with anything else, mister Green?"", ""#Uh, I think I can handle it from here."", ""Allright. Thanks so much for calling today."", ""Yeah, thank you. Have a good day."", ""You too, mister Green. Bye bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
550,"{""dialogue_id"": ""550"", ""turns"": {""turn_id"": [""insurance_550_000"", ""insurance_550_001"", ""insurance_550_002"", ""insurance_550_003"", ""insurance_550_004"", ""insurance_550_005"", ""insurance_550_006"", ""insurance_550_007"", ""insurance_550_008"", ""insurance_550_009"", ""insurance_550_010"", ""insurance_550_011"", ""insurance_550_012"", ""insurance_550_013"", ""insurance_550_014"", ""insurance_550_015"", ""insurance_550_016"", ""insurance_550_017"", ""insurance_550_018"", ""insurance_550_019"", ""insurance_550_020"", ""insurance_550_021"", ""insurance_550_022"", ""insurance_550_023"", ""insurance_550_024"", ""insurance_550_025"", ""insurance_550_026"", ""insurance_550_027"", ""insurance_550_028"", ""insurance_550_029"", ""insurance_550_030"", ""insurance_550_031"", ""insurance_550_032"", ""insurance_550_033"", ""insurance_550_034"", ""insurance_550_035"", ""insurance_550_036"", ""insurance_550_037"", ""insurance_550_038"", ""insurance_550_039"", ""insurance_550_040"", ""insurance_550_041"", ""insurance_550_042"", ""insurance_550_043"", ""insurance_550_044"", ""insurance_550_045"", ""insurance_550_046"", ""insurance_550_047"", ""insurance_550_048"", ""insurance_550_049"", ""insurance_550_050"", ""insurance_550_051"", ""insurance_550_052"", ""insurance_550_053"", ""insurance_550_054"", ""insurance_550_055"", ""insurance_550_056"", ""insurance_550_057"", ""insurance_550_058"", ""insurance_550_059"", ""insurance_550_060"", ""insurance_550_061"", ""insurance_550_062"", ""insurance_550_063"", ""insurance_550_064"", ""insurance_550_065"", ""insurance_550_066"", ""insurance_550_067"", ""insurance_550_068"", ""insurance_550_069"", ""insurance_550_070"", ""insurance_550_071"", ""insurance_550_072"", ""insurance_550_073"", ""insurance_550_074"", ""insurance_550_075"", ""insurance_550_076"", ""insurance_550_077"", ""insurance_550_078"", ""insurance_550_079"", ""insurance_550_080""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, this is Greg. May I help you?"", ""Hi, I we just had a baby and I want to add her to our policy, can I do that or do I have to wait until she's older?"", ""Oh, congratulations! #Um I believe we should be able to add her to your policy."", ""Great."", ""Let me get everything pulled up you want life insurance "", ""Yeah."", ""Yes, I was opening to the right program. Do you know your account number?"", ""I do, I just have to get my invoice."", ""No problem, sir, take your time."", ""Okay my account number is three five two seven nine six three four."", ""Thank you. Okay, yes mister Chives."", ""That's me."", ""Okay, thanks. Is this your first child?"", ""Yeah. First one."", ""Tons of fun, get ready. Can you verify your full name and date of birth?"", ""Sure. Donald Edward Chives, birthday January seven, nineteen eighty seven."", ""Thank you sir. Okay let's see what we can do here. We'll be adding a dependent."", ""Yes."", ""#Um, okay mister Chives when was your baby born?"", ""Last month. April tenth."", ""Wow, she's still brand new, #huh?"", ""Yeah, she came late, though. Four days past her due date. ."", ""Why wouldn't she? It's warm inside. ."", ""Right?"", ""Alright, mister Chives. I need your daughter's first and last name, please."", ""Okay, Jacklyn Chives."", ""Is that spelled j.a.c.k.l.y.n?"", ""Correct."", ""Great. Do you know her weight?"", ""Yeah, hang on."", ""Sure."", ""Babe, she weighs nine pounds, right? Yeah. She's nine pounds."", ""Nine even?"", ""Yeah."", ""Wow, she's a big girl. What was her birth weight?"", ""Oh, she was eight pounds ten ounces."", ""Wow. Your wife must be glad that's over."", ""You're not kidding. She was big as a I called her the Giant Pumpkin."", ""Oh my, just don't say it now, you'll be in trouble."", ""Don't I know it. ."", ""Alright, mister Chives. Now does Jacklyn have any health issues that you know of?"", ""No, she came out healthy as a horse."", ""Good. I've got her added let me see here."", ""Alright."", ""So Miss Jacklyn is on your policy, do you have a specific type of insurance you want for her?"", ""I don't know exactly "", ""No problem, let me tell you about the different coverages and then you can decide which would be best."", ""Okay, sure."", ""Let's see, so just like for adults, we have Term Life which is for ten years, and runs about three hundred yearly."", ""What do I do then?"", ""You could get another term policy, or you could upgrade to another, your choice. But the premuim will be slightly higher at that next policy term because your daughter is a bit older."", ""I see."", ""#Um next is Whole Life, here you have permanent insurance with level, consistent premium and death benefits. It runs, eighteen hundred annually."", ""Eighteen, wow, that's definitely more."", ""Yes, but for permanent coverage. She gets to keep the coverage as an adult as long as premiums are paid."", ""Oh, okay."", ""Okay, the last plan we offer is Universal Life, it blends the permanent coverage with the ability for flexible payments and benefits. It costs twelve hundred a year."", ""Wow, Would we pay just like we are now?"", ""You will be getting your bill in a few weeks. I will add this to your payment plan, and it will just cost a little more monthly."", ""Okay, so okay so give her the permanent life."", ""Whole Life?"", ""Yeah."", ""Do you want the same coverage as you, or you can do twenty thousand. That would be about half of what yours is."", ""#Um, yeah, I think that's good. Do that."", ""Okay, got it. Like I said, you will begin to see the increase on next month's bill."", ""Okay."", ""Now, do you know that we have a website where you can access your policies twenty four seven?"", ""#Um no, what is it?"", ""Okay, our website is Rivertown insurance dot com and from there you will see the login information. Just follow the prompts and you can access your account."", ""Okay, thanks."", ""Is there anything else I can help you with today, mister Chives?"", ""#Um, well so now my baby is on my policy with full coverage."", ""Yes sir."", ""She's covered I think that's all I need. Oh, how long until I get proof of her coverage?"", ""Oh, sorry, you will be getting a copy of this policy in the mail for you to keep with your records. #Um you can also see a copy and print it out on our website."", ""Oh, okay."", ""Can I help with anything else?"", ""No, I think I'm done. Thanks for your help."", ""No problem, mister Chives. Thanks for using Rivertown Insurance. Have a great day, and enjoy that bundle of joy."", ""Yes, you too, and I will. Bye now."", ""Bye, mister Chives.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
551,"{""dialogue_id"": ""551"", ""turns"": {""turn_id"": [""insurance_551_000"", ""insurance_551_001"", ""insurance_551_002"", ""insurance_551_003"", ""insurance_551_004"", ""insurance_551_005"", ""insurance_551_006"", ""insurance_551_007"", ""insurance_551_008"", ""insurance_551_009"", ""insurance_551_010"", ""insurance_551_011"", ""insurance_551_012"", ""insurance_551_013"", ""insurance_551_014"", ""insurance_551_015"", ""insurance_551_016"", ""insurance_551_017"", ""insurance_551_018"", ""insurance_551_019"", ""insurance_551_020"", ""insurance_551_021"", ""insurance_551_022"", ""insurance_551_023"", ""insurance_551_024"", ""insurance_551_025"", ""insurance_551_026"", ""insurance_551_027"", ""insurance_551_028"", ""insurance_551_029"", ""insurance_551_030"", ""insurance_551_031"", ""insurance_551_032"", ""insurance_551_033"", ""insurance_551_034"", ""insurance_551_035"", ""insurance_551_036"", ""insurance_551_037"", ""insurance_551_038"", ""insurance_551_039"", ""insurance_551_040"", ""insurance_551_041"", ""insurance_551_042"", ""insurance_551_043"", ""insurance_551_044"", ""insurance_551_045"", ""insurance_551_046"", ""insurance_551_047"", ""insurance_551_048"", ""insurance_551_049"", ""insurance_551_050"", ""insurance_551_051"", ""insurance_551_052"", ""insurance_551_053"", ""insurance_551_054"", ""insurance_551_055"", ""insurance_551_056"", ""insurance_551_057"", ""insurance_551_058"", ""insurance_551_059"", ""insurance_551_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""This is Jackie, how can I help you?"", ""Hello, my name is Kerry Silver. I need some help. You see I can't remember if I made a payment or what my balance is we have been so busy this month and."", ""#mhm."", ""I just can't seem to find my any receipts or anything these days."", ""I see, it's no problem miss Silver."", ""My dog got hurt and then my sister brought my nephew over sick, which got everyone in the house sick and."", ""Oh my."", ""That was bad enough but then we had a wedding to prepare for while all the kids were sick and anyway #whew."", ""Oh dear, well let's see what we can do here let me see Silver how do you spell your first name?"", ""With a k. It's k.e.r.r.y."", ""Allright. Yes I see. Can you verify your date of birth and social security number?"", ""I was born June tenth ninety one and my social is nine seven six two three zero three seven four."", ""Okay, got it. Now to answer your security question, who is your favorite person?"", ""Oh my favorite person is Johnny Ching. He was so good in that movie with the dog."", ""He is pretty great! Now I'm waiting on your account to load "", ""Okay."", ""Yes, here we go. Your current balance okay, so yeah there is an unpaid balance on your automobile."", ""I knew it. How about the rental?"", ""The renters insurance is up to date for the moment. It looks like it was prepaid through the first of next month."", ""Good. Maybe I'll remember I do have auto coverage still though?"", ""Oh yes. There is a grace period of thirty days and you are coming in just shy of that."", ""#Whew! Good."", ""So we can get that paid today and keep you going, okay?"", ""Okay."", ""Now, you have a card on file from a previous payment let's see here card ending in three five seven two."", ""Oh hang on I forgot I have to get my wallet."", ""Oh, sure take your time."", ""I don't have my cards memorized and I don't think my brain can you know."", ""Yes I do."", ""Okay, what card did you say?"", ""#Uh, it was card ending in three five seven two."", ""Yep, that's the one."", ""Okay. Please verify the expiration date and the security code."", ""#Uh, expiration is ten twenty four and security code is five eight five."", ""Allright, do you want to pay just the past due amount, or would you like to pay the total amount which includes this month's payment?"", ""I guess, well how much you know what, let's just pay the total amount so I don't have to worry anymore for a while."", ""Okay, sure. So the total amount that you will pay today will be one hundred fifty seven dollars and forty five cents."", ""Oh, I better write this down. #Um will you email me a receipt?"", ""Oh, sure. I can give you your confirmation number right now as well."", ""Yeah, that will be good, go ahead, I have a pen now."", ""Okay, your confirmation number is eight seven nine."", ""- huh."", ""two six three."", ""-huh."", ""seven two four one."", ""Four one. Got it."", ""Okay now the email I have here on file is mssilvershine at email dot com."", ""Yes, that is the one."", ""Allright. So your payment confirmation is being sent right now. You should receive it soon."", ""Okay."", ""Oh if you want I can I can go ahead and set up recurring payments for you."", ""Recurring "", ""I mean, only if you want to."", ""#Um you know let's not right now. I prefer making the payments myself."", ""No problem, I understand. Let me double check your account now, make sure you're all set."", ""Thanks."", ""#Um yeah, looks like everything is good. Is there anything else I can do for you today miss Silver?"", ""Well, no I think I'm good."", ""Allright. Thanks for using Rivertown Insurance. I hope your family feels better soon."", ""Oh yes thank you. Goodbye now."", ""Have a good day miss Silver bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance"", ""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
552,"{""dialogue_id"": ""552"", ""turns"": {""turn_id"": [""insurance_552_000"", ""insurance_552_001"", ""insurance_552_002"", ""insurance_552_003"", ""insurance_552_004"", ""insurance_552_005"", ""insurance_552_006"", ""insurance_552_007"", ""insurance_552_008"", ""insurance_552_009"", ""insurance_552_010"", ""insurance_552_011"", ""insurance_552_012"", ""insurance_552_013"", ""insurance_552_014"", ""insurance_552_015"", ""insurance_552_016"", ""insurance_552_017"", ""insurance_552_018"", ""insurance_552_019"", ""insurance_552_020"", ""insurance_552_021"", ""insurance_552_022"", ""insurance_552_023"", ""insurance_552_024"", ""insurance_552_025"", ""insurance_552_026"", ""insurance_552_027"", ""insurance_552_028"", ""insurance_552_029"", ""insurance_552_030"", ""insurance_552_031"", ""insurance_552_032"", ""insurance_552_033"", ""insurance_552_034"", ""insurance_552_035"", ""insurance_552_036"", ""insurance_552_037"", ""insurance_552_038"", ""insurance_552_039"", ""insurance_552_040"", ""insurance_552_041"", ""insurance_552_042"", ""insurance_552_043"", ""insurance_552_044"", ""insurance_552_045"", ""insurance_552_046"", ""insurance_552_047"", ""insurance_552_048"", ""insurance_552_049"", ""insurance_552_050"", ""insurance_552_051"", ""insurance_552_052"", ""insurance_552_053"", ""insurance_552_054"", ""insurance_552_055"", ""insurance_552_056"", ""insurance_552_057"", ""insurance_552_058"", ""insurance_552_059"", ""insurance_552_060"", ""insurance_552_061"", ""insurance_552_062"", ""insurance_552_063"", ""insurance_552_064"", ""insurance_552_065"", ""insurance_552_066"", ""insurance_552_067"", ""insurance_552_068"", ""insurance_552_069"", ""insurance_552_070"", ""insurance_552_071"", ""insurance_552_072"", ""insurance_552_073"", ""insurance_552_074"", ""insurance_552_075"", ""insurance_552_076"", ""insurance_552_077"", ""insurance_552_078"", ""insurance_552_079"", ""insurance_552_080""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, my name is Anna. How may I help you?"", ""Hi, I'd like to report an accident."", ""Oh my, I'm sorry. First, is everybody okay?"", ""#Uh yeah, we werent in the car when it got hit."", ""That's fortunate. Allright let's get your report started. May I have your name, sir?"", ""My name is Hank Dichoffer. I'll go ahead and spell it d.i.c.h.o.f.f.e.r."", ""Thanks mister Dichoffer. Do you know your policy or customer number?"", ""#Um, let me look on this bill. Which number is it?"", ""You should see it in the upper right corner, inside the blue box."", ""#Uh-huh, there it is. Okay, you ready?"", ""Go ahead."", ""Okay, one six eight five seven two four three nine nine."", ""Thank you mister Dichoffer. Can you verify your date of birth?"", ""Yeah, January third sixty four."", ""Thanks. I'm so sorry you were in an accident, I'm pulling up our accident report page right now."", ""Okay."", ""mister Dichoffer, which vehicle on the policy was involved in the accident?"", ""Man, it was my sixty three cherry red Viking Chariot."", ""Oh no, I know you're upset. Allright where did this happen?"", ""#Uh, we were at seventy two Bookingham Lane in Pottsberg, Florida."", ""#Um okay now what time did the accident happen?"", ""#Um at ten forty."", ""A.m. correct?"", ""Oh, yes, sorry, a.m."", ""No worries. Can you explain to me what happened?"", ""#Uh, well, we were at a yard sale. Some guy tried to squeeze in where his truck doesn't belong and took off my whole front fender, he busted my light, my window too."", ""Oh no. Where were you parked, in a parking space or driveway, or."", ""We were parked on the side of the street. They didn't have room for much parking."", ""Okay. Were the police called to the incident?"", ""You'd better believe it. All that damage yeah I called them for sure."", ""Okay, good. I want to make a point of that for your report. Now, let me ask, were you able to get the name and insurance information of the other driver?"", ""Yeah, His name, hang on."", ""Take your time."", ""His name is Bradley Diem."", ""Excuse me, would you spell his last name?"", ""Yeah, d.i.e.m."", ""Thanks, and did you get his license number?"", ""Yeah, driver's license, it's d. three five six four nine seven."", ""Thanks mister Dichoffer. What insurance company does he have, and can you give me the policy number?"", ""He uses Capetown Insurance. His number is three seven two one eight oh nine two."", ""Allright. Now just a moment I am waiting on my computer. I'm going to have you give me a description on the damages to your vehicle."", ""Okay."", ""Here we are. You said now, well go ahead and describe the damages to your car."", ""Yeah, he took of my front fender."", ""Which side?"", ""Oh, the driver's side."", ""Okay, sorry. Continue, please."", ""Yeah, so he tore off the driver's side front fender, he busted the headlight, and on the driver's side now."", ""Right."", ""And the driver's side window also got busted, I don't even know how that happened."", ""Wow, it's a good thing you weren't in there."", ""I know because I'd be covered in glass right now, man. Even the cop was surprised."", ""Oh boy, I can imagine. Okay, mister Dichoffer, I've got your report done here. If you have a pen handy I can gove you your confirmation number."", ""#Um sure, yeah."", ""Allright, your conformation number is three seven two four four one eight."", ""#Um three seven two four four one eight."", ""Right. If you have any questions regarding this report you'll use that number. You can call or use our website."", ""Okay, sonow what?"", ""Well, if you want, mister Dichoffer, I can help you file a claim using all the information you just provided here on the report. #Um or you can file yourself online if you want."", ""Yeah, I do want to file a claim no reason why we can't do it now. But his company has to pay, right? Like, my premium shouldn't go up or."", ""The police report will help determine who is at fault, and since you were able to get his insurance information we should be able to file a claim. I can say that our company doesn't raise rates for not at fault accidents."", ""Good. You have everything already, right?"", ""#Um yes, I think I do, let me just start entering all your information "", ""Well, I'm just glad it wasn't worse. At least I can drive it again soon."", ""Yes sir. I'm still entering the details you provided to me, I am almost done."", ""What happens next?"", ""Well, the claims adjuster will come look at your car. #Um after they do their report you should hear from the department about getting your car fixed. You can check the status of your claim on our website, you just follow the prompts and enter your claim number."", ""Okay, how long will all this take?"", ""The whole process can take ten business days. #Um now you said the damage was to your fender, window and light on the driver's side?"", ""The whole fender is off, not damaged. But, yeah."", ""Allright, mister Dichoffer. I have filed your claim, the the claim number if you're ready."", ""I'm ready."", ""Okay, it's seven four one three nine nine two eight three three."", ""Three three, so from now I just wait to hear from the adjuster?"", ""Yes sir, they will call you to set up a time to look at your car."", ""#Uh, well I guess I just have to wait then."", ""Yes sir. Can I help you with anything else?"", ""#Uh, no I guess not, I do thank you for helping me out."", ""Oh, certainly. I am sorry about your car. Try to have a good day, mister Dichoffer."", ""Thanks, and you too. Bye."", ""Bye Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
553,"{""dialogue_id"": ""553"", ""turns"": {""turn_id"": [""insurance_553_000"", ""insurance_553_001"", ""insurance_553_002"", ""insurance_553_003"", ""insurance_553_004"", ""insurance_553_005"", ""insurance_553_006"", ""insurance_553_007"", ""insurance_553_008"", ""insurance_553_009"", ""insurance_553_010"", ""insurance_553_011"", ""insurance_553_012"", ""insurance_553_013"", ""insurance_553_014"", ""insurance_553_015"", ""insurance_553_016"", ""insurance_553_017"", ""insurance_553_018"", ""insurance_553_019"", ""insurance_553_020"", ""insurance_553_021"", ""insurance_553_022"", ""insurance_553_023"", ""insurance_553_024"", ""insurance_553_025"", ""insurance_553_026"", ""insurance_553_027"", ""insurance_553_028"", ""insurance_553_029"", ""insurance_553_030"", ""insurance_553_031"", ""insurance_553_032"", ""insurance_553_033"", ""insurance_553_034"", ""insurance_553_035"", ""insurance_553_036"", ""insurance_553_037"", ""insurance_553_038"", ""insurance_553_039"", ""insurance_553_040"", ""insurance_553_041"", ""insurance_553_042"", ""insurance_553_043"", ""insurance_553_044"", ""insurance_553_045"", ""insurance_553_046"", ""insurance_553_047"", ""insurance_553_048"", ""insurance_553_049"", ""insurance_553_050"", ""insurance_553_051"", ""insurance_553_052"", ""insurance_553_053"", ""insurance_553_054"", ""insurance_553_055"", ""insurance_553_056"", ""insurance_553_057"", ""insurance_553_058"", ""insurance_553_059"", ""insurance_553_060"", ""insurance_553_061"", ""insurance_553_062"", ""insurance_553_063"", ""insurance_553_064"", ""insurance_553_065"", ""insurance_553_066"", ""insurance_553_067"", ""insurance_553_068"", ""insurance_553_069"", ""insurance_553_070"", ""insurance_553_071"", ""insurance_553_072"", ""insurance_553_073"", ""insurance_553_074"", ""insurance_553_075"", ""insurance_553_076"", ""insurance_553_077"", ""insurance_553_078"", ""insurance_553_079"", ""insurance_553_080"", ""insurance_553_081"", ""insurance_553_082"", ""insurance_553_083"", ""insurance_553_084"", ""insurance_553_085"", ""insurance_553_086""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance, this is Jenny, how may I help you?"", ""Hello Jenny, I'd like to get some insurance for a condo we just bought or we're buying now I was told we had to get insurance but I really don't know what type."", ""Okay, sure, I can help you figure out what you need. Have you ever had insurance with us before?"", ""No, we just moved here from Indiana. The people we are buying the condo from actually got their insurance through you so we figured we'd keep you. ."", ""Oh, great! Thanks. Okay since you haven't had insurance before I'll have to set up an account for you."", ""Okay sure."", ""Let me get everything set up I'll need your name and address to begin with."", ""Sure. My name is Millie Sift. Address."", ""Hang on, sorry, did you say sift spelled as s.i.f.t?"", ""Yes s.i.f.t."", ""Okay, so sorry, please continue."", ""Okay my address is hang on I have to get the envelope okay three two six Holland White Court, Pine Cove, Alabama, seven five four two six."", ""Thanks. Now to verify, it's three two six Holland White Court, Pine Cove, Alabama, seven five four two six?"", ""Yes."", ""I remember that place, actually. Congratulations. You are getting a very nice place. Right by the beach."", ""Thanks. We are so excited to live the salt life finally! No more snowbirding."", ""Yes! Okay, now I need your phone number."", ""It's seven five three two three four fifty forty."", ""Fifty forty. Great. Now what is your date of birth and social security number?"", ""Wait, my social? Why do you need that?"", ""It's for the application, we need to verify your identity. Your information will be completely safe."", ""Allright. Okay my birthday is June forth, nineteen forty nine. My social is four three two four six nine eight three five."", ""Thanks. You said your birthdate is June forth, nineteen forty nine and your social security number is four three oh two four six nine eight three five? I think I got that wrong."", ""Yes you did it is four three two four six nine eight three five."", ""Okay, so sorry. I've got it now. I'm hearing things today, I guess! ."", ""No problem."", ""I'm going to set up a security question to keep your account safe."", ""Okay."", ""Do you want to use what is your first pet's name?"", ""yeah that will do. His name was Punky."", ""Punky. So cute. Okay. Now what is your email address?"", ""first on race day all one word at email dot com."", ""Got it. firstonraceday at email dot com Your account is all set up. You will receive an email shortly, and then you can access your account online through the link provided."", ""uh-huh Allright."", ""Now we will talk insurance. Do you know what level of insurance you want?"", ""No, I want good coverage, you know storm, fire, all that but I don't want to pay a ton of money."", ""mhm, I got you. We have two main plans, the basic which is everything you need to get a loan from a bank, fire, storm damage, electrical and flood for around five hundred yearly."", ""Oh, that's not a bad price. What if we wanted to be able to rent while we went on vacation ourselves, is that included?"", ""No, not in the basic package, but that is included in our preferred package."", ""Oh."", ""It also includes extra insurance for your condo's appliances, the AC, or if the septic gets messed up, and extra coverage on your roof and windows."", ""Oh, that sounds like it costs so much more."", ""Actually it's our greatest deal at about six hundred every year. We even offer to install a video doorbell if you pay the whole year upfront."", ""Yes, okay. What is the total upfront cost if I payed today?"", ""Lets see. Give me a sec. Now if you if you go with the basic today's price is five hundred eighty nine dollars. The preferred let's see, the preferred total price will be six seventy nine."", ""Total price, no other fees, nothing?"", ""No other costs. And we will install a video doorbell as a thank you."", ""yay Renter's insurance is included with the premium package?"", ""Preferred package, yes. So you don't have to worry about the place ever again, because it is covered! What do you think?"", ""I think I understand why the Kerns recommended your agency! Allright, let's get preferred today. Preferred, right?"", ""Preferred covers the basics plus extras. Is that what you want?"", ""Yes, I think it is. How can I purchase today, do I need to come to your office?"", ""No, well you can if you wanted to, but we can use your card over the phone, or you can use the link in your email I sent you."", ""Well, let's just do this, then we can finish closing on the condo and move in."", ""Okay, oh, I know you're excited. Hang on let me get to the last page. Now I will be sending a copy of the policy in your email, you will have to sign it electronically and send it back."", ""Oh, okay, I'll do that. I assume instructions will be in the email?"", ""Yes, it's very simple. Now, I'll need your credit card number."", ""Oh, hang on let me go get it."", ""Take your time."", ""Okay ready?"", ""Yes go ahead."", ""Okay. Four five six two three four nine six seven seven one five three four nine eight."", ""Okay let me read that back. You said four five six two three four nine six seven seven one five three four nine eight?"", ""Yes."", ""Now the expiration date please."", ""oh four twenty nine."", ""And the security code on the back?"", ""It's seven one five."", ""Got it. one second. Okay now to verify we will be charging the full year's premium amount for the preferred package of six hundred and seventy nine dollars."", ""Whew, that's a lot. Yes."", ""Do you consent to this charge?"", ""Yes."", ""I'm charging six hundred seventy nine dollars to your card with the last four digits of five three four nine eight, expiration oh four twenty nine, security code seven one five."", ""yes, right."", ""Okay, your payment has been processed and you will receive an email confirmation shortly. Your coverage will begin today, and you will see proof of this in your email."", ""Okay. I can also check this on the website, right?"", ""Yes, in the email I am sending will be the link to your policy."", ""Wow, so now I'm insured? I can finish buying my condo?"", ""Yes. You're now fully insured through Rivertown Insurance! Can I help you with anything else today?"", ""No, but if I have any problems or questions I can call you?"", ""Yes, definitely. You have my number and email from the one I sent you, and there is a toll free number on our website."", ""Well. Okay. I guess I'm good? Wait what about the doorbell?"", ""Yes, sorry. You will receive an email about that as well. The contractor will contact you. It should be installed within seven business days."", ""Okay. Well, thanks for your help."", ""Oh, thank you for your business! If you have any other needs, please call us back! I hope you have a great day, and welcome to the neighborhood!"", ""Thank you, bye bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
554,"{""dialogue_id"": ""554"", ""turns"": {""turn_id"": [""insurance_554_000"", ""insurance_554_001"", ""insurance_554_002"", ""insurance_554_003"", ""insurance_554_004"", ""insurance_554_005"", ""insurance_554_006"", ""insurance_554_007"", ""insurance_554_008"", ""insurance_554_009"", ""insurance_554_010"", ""insurance_554_011"", ""insurance_554_012"", ""insurance_554_013"", ""insurance_554_014"", ""insurance_554_015"", ""insurance_554_016"", ""insurance_554_017"", ""insurance_554_018"", ""insurance_554_019"", ""insurance_554_020"", ""insurance_554_021"", ""insurance_554_022"", ""insurance_554_023"", ""insurance_554_024"", ""insurance_554_025"", ""insurance_554_026"", ""insurance_554_027"", ""insurance_554_028"", ""insurance_554_029"", ""insurance_554_030"", ""insurance_554_031"", ""insurance_554_032"", ""insurance_554_033"", ""insurance_554_034"", ""insurance_554_035"", ""insurance_554_036"", ""insurance_554_037"", ""insurance_554_038"", ""insurance_554_039"", ""insurance_554_040"", ""insurance_554_041"", ""insurance_554_042"", ""insurance_554_043"", ""insurance_554_044"", ""insurance_554_045"", ""insurance_554_046"", ""insurance_554_047"", ""insurance_554_048"", ""insurance_554_049"", ""insurance_554_050"", ""insurance_554_051"", ""insurance_554_052"", ""insurance_554_053"", ""insurance_554_054"", ""insurance_554_055"", ""insurance_554_056"", ""insurance_554_057"", ""insurance_554_058"", ""insurance_554_059"", ""insurance_554_060"", ""insurance_554_061"", ""insurance_554_062"", ""insurance_554_063""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, Charlie speaking. How can I help you?"", ""Hi, Charlie, I'm calling because I I'm trying to renew my registration and they say I need paperwork from my insurance company before I can renew."", ""Oh, you need proof if insurance?"", ""yeah."", ""Sure, I can help with that. What is your name sir?"", ""Jim Pines."", ""Thanks mister Pines. Do you know your customer number with us?"", ""I don't have it here with me."", ""Not a problem we can still get your proof of insurance. What is your phone number?"", ""Nine four one three seven five ninety ninety."", ""You said that last four is nine oh nine oh?"", ""yeah."", ""Good now can you tell me the last four of your social security number?"", ""my social it's four three five six."", ""Okay. Last question what high school did you attend?"", ""Oh yeah Barnes Township High."", ""Got it, thanks. Let me get you pulled up here just a second."", ""Yep."", ""Allright I have your policy pulled up. Now I can either mail proof to you, or send it in an email."", ""Well, which what is the difference?"", ""Well if you choose to have me mail your proof of insurance to you it could take up to two business days to get to you."", ""#mhm."", ""If I email it to you, you can see your proof immediately."", ""That way how would I give it to the lady at the DMV? And you said the other way it takes two days. I got to get this today. Man, I can't wait two days and I got no printer."", ""Oh, don't worry about that sir, if you need to get to the DMV today, I suggest email."", ""Email? How will that help me? I can't just show my phone to the lady can I?"", ""I hear you mister Pines. You can forward the email I will send you directly to the office. They can print it out for their records. I have actually done that myself."", ""Oh really well yeah then do it that way."", ""Okay mister Pines. I see is your email still pinelog at email dot com?"", ""No, I have a new one. It's."", ""Oh Let me update this then. Tell me what email you want to use."", ""Okay it's tallpinesone two at email dot com."", ""Allright then let me spell that back to you to make sure I have it right, tallpinesone two spelled t.a.l.l.p.i.n.e.s. twelve at email dot com?"", ""Yep."", ""Great. I will send that email right now."", ""Oh, thank you."", ""Sure thing. Do you want to go ahead and make sure you received it while I'm on the phone with you?"", ""Sure hang on let me get to the computer "", ""Yeah, I'll wait take your time."", ""I'm just waiting for my email to load up. Funny how when you need it to hurry it won't."", ""Oh trust me, I know what you mean."", ""It makes me nervous like I'm being put on the spot come on now."", ""It happens to us all. Are you having a good day otherwise?"", ""Yeah, today's a good day. Any day up above is a good day."", ""Yes it sure is."", ""It is loaded I think. There's a picture, is that what I click?"", ""Yes sir. Open that up and verify that it is your proof of insurance."", ""Yeah. Yes, it's all here."", ""Good now what you'll do is get the email for the office at your local DMV."", ""Where do I get that?"", ""You'll call your local office and ask for the email. Then you just tap forward on the email you just opened."", ""#mhm."", ""And type the email for your local office. They will print it out and then you should be good to go."", ""Whew. This is all so much. My wife usually does all this."", ""No worries."", ""Okay so I'll call them and send this to them."", ""Right. Do you need help with anything else today mister Pines?"", ""No, unless you want to renew my registration for me. ."", ""Sorry, wish I could."", ""Well no, I think I have what I need."", ""Okay mister Pines. Well if you need anything else feel free to call back, okay?"", ""Thank you, have a good day."", ""You too, bye bye mister Pines."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
555,"{""dialogue_id"": ""555"", ""turns"": {""turn_id"": [""insurance_555_000"", ""insurance_555_001"", ""insurance_555_002"", ""insurance_555_003"", ""insurance_555_004"", ""insurance_555_005"", ""insurance_555_006"", ""insurance_555_007"", ""insurance_555_008"", ""insurance_555_009"", ""insurance_555_010"", ""insurance_555_011"", ""insurance_555_012"", ""insurance_555_013"", ""insurance_555_014"", ""insurance_555_015"", ""insurance_555_016"", ""insurance_555_017"", ""insurance_555_018"", ""insurance_555_019"", ""insurance_555_020"", ""insurance_555_021"", ""insurance_555_022"", ""insurance_555_023"", ""insurance_555_024"", ""insurance_555_025"", ""insurance_555_026"", ""insurance_555_027"", ""insurance_555_028"", ""insurance_555_029"", ""insurance_555_030"", ""insurance_555_031"", ""insurance_555_032"", ""insurance_555_033"", ""insurance_555_034"", ""insurance_555_035"", ""insurance_555_036"", ""insurance_555_037"", ""insurance_555_038"", ""insurance_555_039"", ""insurance_555_040"", ""insurance_555_041"", ""insurance_555_042"", ""insurance_555_043"", ""insurance_555_044"", ""insurance_555_045"", ""insurance_555_046"", ""insurance_555_047"", ""insurance_555_048"", ""insurance_555_049"", ""insurance_555_050"", ""insurance_555_051"", ""insurance_555_052"", ""insurance_555_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon! Thank you for calling Rivertown Insurance. How can I help you?"", ""Hi, yes. I was hoping you could tell me what my balance is."", ""I would be happy to assist you with that. Can you please provide me with your first and last name."", ""It's Joshua Wainscot."", ""Could you spell that for me?"", ""Yeah, that J. O. S. H. U. A."", ""Okay J. O. S. H. U. A. and your last name?"", ""W. A. I. N. S. C O. T."", ""Okay so that's W. A. I. N. S. C. O. P.?"", ""No, W. A. I. N. S. C. O. T like in Tom."", ""Oh, I'm sorry about that. W. A. I. N. S. C. O. T."", ""Yup!"", ""Okay, Great! Can I have your date of birth?"", ""It's five twenty-four seventy-nine."", ""Thanks, so thats May twenty fourth nineteen seventy-nine."", ""Uh huh."", ""Thank you."", ""Sure thing."", ""And for verification purposes can you please confirm the address we have on file for you."", ""Um. It's fifty three ninety southeast mango way Ocala Florida."", ""and the zip?"", ""three three four seven eight."", ""Okay! Got it! Thank you for that info."", ""mhm."", ""As of today you have a balance of two hundred and sixty-five dollars and twenty-six cents. One hun."", ""Wait, is that one month? I thought my payments were less than that."", ""No, one hundred and thirty-three dollars and thirteen cents is currently past due."", ""Oh uh. Hold on, I could of swore I made the payment last month."", ""The last payment we received on this account was April one five."", ""hm. Okay I am checking my records hold on a sec."", ""Yes, of course no problem."", ""Thank you."", ""mhm."", ""Okay, yeah, I am not seeing a payment made. I don't know how I missed that."", ""It's okay, we just need to bring the account up to date if possible."", ""Alright. Alright."", ""Would you like to make that payment today?"", ""eh yeah. Yeah we can do that."", ""Okay so right now we have the balance at two hundred and sixy-five dollars and twenty-six cents."", ""Ok."", ""The past due amount is the one hundred thirty-three dollars and thirteen cents."", ""Right."", ""Did you want to pay your entire balance or just the past due amount today?"", ""When is the next one due?"", ""That will be due on July twenty eighth."", ""Umm. Let's just go ahead and pay the entire amount."", ""Sounds good. You can make a payment by check or credit card through our automative system."", ""Alright, I'll pay by check."", ""Alright Sir I will transfer you over to the automative system whenever you are ready. You will just need the routing number and bank account number."", ""Wait one sec, yup yup I have that right here."", ""Okay after you enter the information in you will receive a confirmation number for your records. I`ll transfer you over now."", ""Thank you."", ""It was my pleasure to assist you. Thank you for choosing Rivertown insurance. I hope you have a wonderful day."", ""Yeah, thanks you too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], []]}}"
556,"{""dialogue_id"": ""556"", ""turns"": {""turn_id"": [""insurance_556_000"", ""insurance_556_001"", ""insurance_556_002"", ""insurance_556_003"", ""insurance_556_004"", ""insurance_556_005"", ""insurance_556_006"", ""insurance_556_007"", ""insurance_556_008"", ""insurance_556_009"", ""insurance_556_010"", ""insurance_556_011"", ""insurance_556_012"", ""insurance_556_013"", ""insurance_556_014"", ""insurance_556_015"", ""insurance_556_016"", ""insurance_556_017"", ""insurance_556_018"", ""insurance_556_019"", ""insurance_556_020"", ""insurance_556_021"", ""insurance_556_022"", ""insurance_556_023"", ""insurance_556_024"", ""insurance_556_025"", ""insurance_556_026"", ""insurance_556_027"", ""insurance_556_028"", ""insurance_556_029"", ""insurance_556_030"", ""insurance_556_031"", ""insurance_556_032"", ""insurance_556_033"", ""insurance_556_034"", ""insurance_556_035"", ""insurance_556_036"", ""insurance_556_037"", ""insurance_556_038"", ""insurance_556_039"", ""insurance_556_040"", ""insurance_556_041"", ""insurance_556_042"", ""insurance_556_043"", ""insurance_556_044"", ""insurance_556_045"", ""insurance_556_046"", ""insurance_556_047"", ""insurance_556_048"", ""insurance_556_049"", ""insurance_556_050"", ""insurance_556_051"", ""insurance_556_052"", ""insurance_556_053"", ""insurance_556_054"", ""insurance_556_055"", ""insurance_556_056"", ""insurance_556_057"", ""insurance_556_058"", ""insurance_556_059"", ""insurance_556_060"", ""insurance_556_061"", ""insurance_556_062"", ""insurance_556_063"", ""insurance_556_064"", ""insurance_556_065"", ""insurance_556_066"", ""insurance_556_067"", ""insurance_556_068"", ""insurance_556_069"", ""insurance_556_070"", ""insurance_556_071"", ""insurance_556_072"", ""insurance_556_073"", ""insurance_556_074"", ""insurance_556_075"", ""insurance_556_076"", ""insurance_556_077"", ""insurance_556_078"", ""insurance_556_079"", ""insurance_556_080"", ""insurance_556_081"", ""insurance_556_082"", ""insurance_556_083"", ""insurance_556_084"", ""insurance_556_085"", ""insurance_556_086"", ""insurance_556_087"", ""insurance_556_088"", ""insurance_556_089"", ""insurance_556_090"", ""insurance_556_091"", ""insurance_556_092""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""yeah I want the automatic payments to stop coming out of my bank! Can you do that for me?"", ""I would be happy to help you with that. I need to verify some information to access your account, okay?"", ""That's fine!"", ""May I have your first and last name and last four digits of your social security number?"", ""It is Melanie North and last four of social is two two one four."", ""And what is your birthdate misses North?"", ""It's not misses North it's just miss North."", ""Oh okay I do apologize for that."", ""June ten nineteen sixty-five. That's my birthday."", ""That's six ten nineteen sixty-nine, correct?"", ""No that is not right. It is nineteen sixty-five."", ""Nineteen sixty-five."", ""Yes."", ""Okay and is nine one nine two two three four six five six still a good phone number for you?"", ""Do you really need all of this just to stop something I never asked for?"", ""I do want to make sure I am accessing the correct account in order to resolve your issue today miss North. I just need to verify your phone number and then we can get to canceling your automatic payments, okay?"", ""I mean I guess I don't really have a choice do I? That is my home number."", ""Thank you very much for that information. I do see here automatic billing was applied when your policy was reinstated in March."", ""Yeah and I don't want that so take it off."", ""I can do that for you miss North. Do you want me to add another payment method to your account?"", ""No no no! I will mail you a check when I'm due. I don't want people to steal my credit cards and then I'm broke."", ""I understand you feel that way miss North but I can assure you your payment information is safe with us and we will never charge your card without your permission."", ""Gee whiz didn't you listen to me? I told you I didn't sign up for it. You just took my money and I'm not giving you any of my credit cards?"", ""I understand you feel that way and mailing a check for payment is a great way to make payments too!"", ""Yeah well you still get your money, right?"", ""Yes ma'am you are correct!"", ""I know you didn't take money from my bank personally so I am sorry for being short with you "", ""I understand your frustration and I am glad I have been able to help you today."", ""Well we'll see if you take money from me again on the sixteenth. Your not going to just take my money out of the bank anymore, right?"", ""That is correct. You don't have to worry about that anymore miss North."", ""Yay!"", ""I took the automatic billing off your account and I have it set up to mail you a bill each month fourteen days before it is due so you'll have the time you need to mail us a check, okay?"", ""That sounds good to me! You been very nice today?"", ""Thank you so much for that!"", ""Oh wait a minute! Did you say you was gonna mail something?"", ""Yes. We will mail you a bill with a pre-paid envelope to mail your check when it is due."", ""mhm that might be a little problem. My grandkids don't like to bring me my mail sometimes and well I think they just throw it away or something."", ""Do you have a friend or neighbor that can bring you your mail?"", ""Lady I don't want people in my business like that. I have a box at the post office but when I got coverage you said I could not use it."", ""I am sorry that whoever you spoke with at that time did not explain to you that we do need a home address for the policy but, we can have a PO box for your mailing address."", ""Oh so now you can have it? Okay they should have told me that then so I could give it to you."", ""Yes they should have explained why we need a home address and that a PO box is okay for mailing. I do apologize for that Miss North."", ""You want that address don't you ?"", ""Yes I am ready for it."", ""Okay. It is Melanie North one five six nine Polar Avenue box five two three Coshocton. I'll spell that for you ready?"", ""Yes. Go ahead with the spelling please."", ""It's C O S H O C T O N and that is in Ohio."", ""And what is the zipcode miss North?"", ""Oh yeah I always forget that let me look, okay?"", ""Sure take your time!"", ""Okay I got it! It is four three three two one. Oh no that's not right. That's my son's . Mine is four three three two two."", ""I wanna read that back to you to be sure I have it correct okay?"", ""That's fine go ahead."", ""Okay I have five six nine Polar Avenue box five two three. I hope I pronounce this right!"", ""It's okay noone does."", ""Coshocton spelled C O S H O C T O N Ohio four three three two two. Is that correct?"", ""Yep you got it! My bills will go there?"", ""Yes. You will get your bill sometime around the first or second of each month at the post office box you gave me."", ""That will be nice. How come I haven't gotten bills from you guys before?"", ""It looks like you were signed up for email communication at the time of your reinstatement in March."", ""No. I have never gotten a bill from you guys. Even before March I didn't. I don't even have email. How could I get mail in there?"", ""I can look into that for you miss North."", ""Just don't worry about it. I will get them now though."", ""Yes, you will get them every month going forward."", ""Good. Good. Well not good I will get a bill ."", ""I understand what your saying. Noone wants to get bills!"", ""Cause then we have to pay them!"", ""Yeah that's never fun!"", ""We work, pay bills, grow old, and then forget who we are! What a life huh?"", ""Oh I am sure you will never forget who you are miss North?"", ""Aren't you so sweet? Thank you for helping me today. I was mad at first but you helped brighten my day! God bless you!"", ""Oh thank you so much miss North. I just want to go over what we did today okay?"", ""Sure."", ""Okay, I canceled your automatic payments and did not add a payment method to your account."", ""That's right!"", ""I also changed your mailing address to a PO box so that you can start receiving your bills in the mail."", ""Yep, that is how I want them. Did you say I would get a pre-paid envelope to send my check back to you?"", ""Absolutely! It will come with your bill so that it does not cost you to mail your check into us for payment. Just a little gift from us."", ""You wanna give me a gift give me a free month or some money. Can you do that ?"", ""Oh I wish I could miss North."", ""I know you can't."", ""So is there anything else that I can help you with today miss North?"", ""mhm I don't think so. As long as you don't take my money anymore."", ""That has been canceled and deleted from your account."", ""Good."", ""Yes miss North. I want to thank you for calling today and being patient with me while I resolved your issues."", ""Oh your welcome. Thank you for fixing my account."", ""I am always here to help you miss North. If you ever need anything else don't hesitate to call, okay?"", ""Okay. Will I be able to talk to you ?"", ""As much as I enjoyed speaking with you today, I don't have any control over what calls I take."", ""Yeah I know! Well you have a blessed day kiddo!"", ""You too and be safe!"", ""You too! Bye!""], ""dialogue_acts"": [[""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
557,"{""dialogue_id"": ""557"", ""turns"": {""turn_id"": [""insurance_557_000"", ""insurance_557_001"", ""insurance_557_002"", ""insurance_557_003"", ""insurance_557_004"", ""insurance_557_005"", ""insurance_557_006"", ""insurance_557_007"", ""insurance_557_008"", ""insurance_557_009"", ""insurance_557_010"", ""insurance_557_011"", ""insurance_557_012"", ""insurance_557_013"", ""insurance_557_014"", ""insurance_557_015"", ""insurance_557_016"", ""insurance_557_017"", ""insurance_557_018"", ""insurance_557_019"", ""insurance_557_020"", ""insurance_557_021"", ""insurance_557_022"", ""insurance_557_023"", ""insurance_557_024"", ""insurance_557_025"", ""insurance_557_026"", ""insurance_557_027"", ""insurance_557_028"", ""insurance_557_029"", ""insurance_557_030"", ""insurance_557_031"", ""insurance_557_032"", ""insurance_557_033"", ""insurance_557_034"", ""insurance_557_035"", ""insurance_557_036"", ""insurance_557_037"", ""insurance_557_038"", ""insurance_557_039"", ""insurance_557_040"", ""insurance_557_041"", ""insurance_557_042"", ""insurance_557_043"", ""insurance_557_044"", ""insurance_557_045"", ""insurance_557_046"", ""insurance_557_047"", ""insurance_557_048"", ""insurance_557_049"", ""insurance_557_050"", ""insurance_557_051"", ""insurance_557_052"", ""insurance_557_053"", ""insurance_557_054"", ""insurance_557_055"", ""insurance_557_056"", ""insurance_557_057"", ""insurance_557_058"", ""insurance_557_059"", ""insurance_557_060"", ""insurance_557_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance Agency. This is Bill how can I help you?"", ""Hi my name is Carlos and I am looking to reset my password."", ""Perfect I can help you with that."", ""Carlos what is your last name?"", ""Hernandez."", ""H-e-r-n-a-n-d-e-z?"", ""Yes."", ""Carlos I do need you to verify a few things can you verify your date of birth?"", ""June second ninteen seventy."", ""And your home address?"", ""Nine one six Bell Lane Clear Water Florida three three seven five five."", ""And your social security number please."", ""Four three two nine five seven one six three."", ""Thank you very much."", ""It looks like you were locked out of your account?"", ""Yes. How can I do this without having to call in?"", ""Going forward there is a link you can click that will send you the reset password link."", ""So I did that and I never got the email."", ""Lets verify your email address. Is it muchpeaceonetwothree at gmail dot com?"", ""No that is an old email. I have actually udated it."", ""Oh ok. That might be the problem. What is your new email?"", ""#Um peace and love nine one nine at gmail dot com."", ""Ok I did get that updated on our end. You will get a notification on me changing that."", ""Thank you."", ""While I have you on the phone though I will get your password reset."", ""Great."", ""What would you like your new password to be?"", ""Can we do capital W-e-l-c-o-m-e-one-two-three?"", ""It does have to have at least twelve letters."", ""#Um ok how about capital W-o-w-c-o-o-l-p-a-s-s-w-o-r-d-one-two-three."", ""Perfect. I also want to set up some security questions, so it will be easier to change this going forward."", ""Ok sounds good."", ""What is your mother's maiden name?"", ""Kemp."", ""K-e-m-p?"", ""Correct."", ""Ok what is the high school you attended?"", ""Clear Water High School."", ""Ok. One last one here."", ""What is your first born child's middle name?"", ""May."", ""Just like the month."", ""Ok so M-a-y?"", ""Yes, correct."", ""Ok, so you should get another email that your password has been reset and your security questions have been updated."", ""Thank you."", ""No problem. Going forward if you do change your email address or anything like that please give us a call to update your information on our end."", ""Ok I will do that."", ""Great. Is there anything else I can help you with?"", ""Actually yeah. Can you transfer me to billing?"", ""Sure. Are you looking to pay your current balance?"", ""#Uh yes please."", ""Ok I can do that. Before I send you over can you give me your policy number?"", ""Sure it is one six nine three eight seven two one."", ""Thank you. I will stay on the line until I get you transferred. Please give me a moment."", ""Ok."", ""Thank you for holding are you still there?"", ""Yes."", ""Perfect I have Ashley on the line for billing and she can help you with that. Is there anything else I can help you with on my end?"", ""No thank you."", ""Great thank you for calling in please let us know if you have any questions."", ""Thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], []]}}"
558,"{""dialogue_id"": ""558"", ""turns"": {""turn_id"": [""insurance_558_000"", ""insurance_558_001"", ""insurance_558_002"", ""insurance_558_003"", ""insurance_558_004"", ""insurance_558_005"", ""insurance_558_006"", ""insurance_558_007"", ""insurance_558_008"", ""insurance_558_009"", ""insurance_558_010"", ""insurance_558_011"", ""insurance_558_012"", ""insurance_558_013"", ""insurance_558_014"", ""insurance_558_015"", ""insurance_558_016"", ""insurance_558_017"", ""insurance_558_018"", ""insurance_558_019"", ""insurance_558_020"", ""insurance_558_021"", ""insurance_558_022"", ""insurance_558_023"", ""insurance_558_024"", ""insurance_558_025"", ""insurance_558_026"", ""insurance_558_027"", ""insurance_558_028"", ""insurance_558_029"", ""insurance_558_030"", ""insurance_558_031"", ""insurance_558_032"", ""insurance_558_033"", ""insurance_558_034"", ""insurance_558_035"", ""insurance_558_036"", ""insurance_558_037"", ""insurance_558_038"", ""insurance_558_039"", ""insurance_558_040"", ""insurance_558_041"", ""insurance_558_042"", ""insurance_558_043"", ""insurance_558_044"", ""insurance_558_045"", ""insurance_558_046"", ""insurance_558_047""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""It's a great day at Rivertown Insurance Brokerage. Lydia speaking. How may I help you today?"", ""Good morning Lydia. How ya doin' today?"", ""I'm doing good! Thanks for asking. Could I ask, who am I speaking with today, please?"", ""Absolutely! Go ahead, ask! I'm just kidding, Lydia. My name is John."", ""Aw, you got me, John! I guess I'll have to rephrase that question in the future! ."", ""So Lydia, I have a question for ya."", ""Well, I'll try and have the answer for you, John! First though, could I get your first and last name and a good."", ""Sure! #Uh, my name is John Alexander and my cell number is six five one three two two nine nine one four."", ""Great! Thank you for that. Now, what would you like help with today?"", ""Well I'm I'm so happy! I just finally paid my car off today! No more note! It's all mine. So since "", ""Sure! I can help you with that, John. So, you're wanting to drop the full coverage policy for something."", ""That that's exactly right, Lydia."", ""Okay. I'll need to verify your identity and pull up your account here, John. What is your customer number."", ""My my customer number? Is that the long number with dashes or the shorter one?"", ""The shorter, eight digit number just under your name. The longer number would be your policy number."", ""Okay, then. It's seventeen ninety-three twenty-three thirty-seven. My my birthday it's July eleventh."", ""Awesome, John. Thank you for that information."", ""You're welcome, Lydia."", ""Okay. Just to confirm, you said your current policy number is ninety-one thirty-three eighty-seven forty-one."", ""Yes."", ""Okay, great! That was a lot of numbers in a row there! I wanted to make sure I had them right."", ""I completely understand."", ""All right, John. Let me tell you about our other two auto insurance plans."", ""Okay."", ""The first is our Preferred Auto plan, which is fifteen-hundred dollars every six months. This is a savings of."", ""Okay. now the f-first plan you said has full car replacement but only if they steal your car, huh?"", ""Yes sir. It will not cover anything other than the theft of your vehicle and does require a police report to be."", ""All righty, Lydia. I'm thinking I like that one there. The Preferred Auto one. That way I won't be totally without."", ""They generally give the police about two weeks to a month to find the car. However, until either the claim."", ""Okay. Sounds good."", ""Wonderful. Now, just to confirm. You want to change your current auto insurance plan with the policy."", ""That is correct, Lydia."", ""All right, John. That's super! Here are some need-to-know details for you that will be updated on your next."", ""Sounds good, Lydia."", ""Okay then, John. Is there anything anything else I can do for you today?"", ""You say the payment due date won't won't change, huh?"", ""No sir! That just makes it easier for you and for our billing department as well."", ""Right. Right."", ""Any other questions for me, John?"", ""No ma'am. I don't think so."", ""All right then. I will make sure this gets processed before end of day today, and you should receive a letter."", ""Sounds good."", ""One last thing, John. Just to confirm, I have your mailing address as six thirty-one North Orchard Street."", ""Yes ma'am. That is correct."", ""Wonderful, John. Thank you for being a part of the Rivertown Insurance family. You have a great rest of your."", ""Well, thank you so much, Lydia. It's been a pleasure."", ""You are very welcome, John. Bye-bye, now."", ""Good-bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
559,"{""dialogue_id"": ""559"", ""turns"": {""turn_id"": [""insurance_559_000"", ""insurance_559_001"", ""insurance_559_002"", ""insurance_559_003"", ""insurance_559_004"", ""insurance_559_005"", ""insurance_559_006"", ""insurance_559_007"", ""insurance_559_008"", ""insurance_559_009"", ""insurance_559_010"", ""insurance_559_011"", ""insurance_559_012"", ""insurance_559_013"", ""insurance_559_014"", ""insurance_559_015"", ""insurance_559_016"", ""insurance_559_017"", ""insurance_559_018"", ""insurance_559_019"", ""insurance_559_020"", ""insurance_559_021"", ""insurance_559_022"", ""insurance_559_023"", ""insurance_559_024"", ""insurance_559_025"", ""insurance_559_026"", ""insurance_559_027"", ""insurance_559_028"", ""insurance_559_029"", ""insurance_559_030"", ""insurance_559_031"", ""insurance_559_032"", ""insurance_559_033"", ""insurance_559_034"", ""insurance_559_035"", ""insurance_559_036"", ""insurance_559_037"", ""insurance_559_038"", ""insurance_559_039"", ""insurance_559_040"", ""insurance_559_041"", ""insurance_559_042"", ""insurance_559_043"", ""insurance_559_044"", ""insurance_559_045"", ""insurance_559_046"", ""insurance_559_047""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance Agency. This is Ophelia. How may I assist you?"", ""Good morning, Ophelia. How are things?"", ""Things are great here at Rivertown, mister ?"", ""Oh yeah my name is Robert Richardson."", ""Well, nice to meet you, mister Richardson. How is your day going?"", ""#Uh, good. Good. Thanks."", ""Wonderful! So, what can I do for you today?"", ""Oh, oh yeah. I need to to to sw- transfer my to change my address. You see, we just moved."", ""Okay great, Mr.Richardson. I will assist you with that, but first we need to verify your identity. To do this I'll."", ""No problem. My name is Robert Richardson. My address is twelve thirty-two South First Street Omaha."", ""Thank you for that information. Now, is that your new address or the old one?"", ""That's the new address we moved to in Omaha."", ""All right. Could you please give me your old address and your customer number, just verify I have the correct."", ""yeah. The the old address was thirteen four eight five Sycamore Avenue Lincoln, Nebraska six eight."", ""Okay. No, wait are you are you sure your customer number is twenty-six twelve twenty-two."", ""#Uh, let me check here. #Uh no, it's not. My apologies. The correct number is twenty-six twelve twenty-two."", ""Yes sir. That matches our records. Thank you. Okay, now I just need the date that you moved, please?"", ""Of course. We moved in on July first twenty twenty-one."", ""Wonderful! Just give me a second to input all your information."", ""Sure. #Uh, no problem. I do have one other question for you, though."", ""Absolutely! What else did you need mister Richardson?"", ""#Uh, I was just wondering if the move and new address is going to change my monthly rate any?"", ""Hold on one second and I will look into that for you."", ""Okay. No, wait are you are you sure your customer number is twenty-six twelve twenty-two."", ""No. No, it should not change your rate at all, sir. You are still in the same county so your monthly rate will not."", ""Oh, no. Nope, it's just me. I live alone."", ""Okay. Well, then unless something else changes your rate should remain at seventy-six dollars monthly."", ""Okay. That's great. Thank you for that info Ophelia."", ""You are more than welcome, mister Richardson. Did you have any other questions for me?"", ""#Um, no. None that I can think of at the moment."", ""Okay then, let me summarize our conversation today. You have updated your address to twelve thirty-two."", ""Yes, Ophelia, I accept the changes you have just stated."", ""Wonderful! Those changes should be evident on your next bill."", ""Great. Thank you!"", ""You're welcome, mister Richardson. Is there anything at all else I can do for you today?"", ""No, Ophelia, I think that's it."", ""So, that then concludes our business for today, sir?"", ""Yes ma'am. It does."", ""Super! Well mister Richardson, thank you so much for calling today and for being part of the Rivertown family!"", ""Thank you for your excellent customer care and assistance, Ophelia."", ""It was my pleasure to serve you today, sir."", ""Likewise."", ""You have a great rest of your day, sir."", ""You too!"", ""Will do!"", ""Have a good day."", ""Goodbye, sir."", ""Goodbye, Ophelia.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
560,"{""dialogue_id"": ""560"", ""turns"": {""turn_id"": [""insurance_560_000"", ""insurance_560_001"", ""insurance_560_002"", ""insurance_560_003"", ""insurance_560_004"", ""insurance_560_005"", ""insurance_560_006"", ""insurance_560_007"", ""insurance_560_008"", ""insurance_560_009"", ""insurance_560_010"", ""insurance_560_011"", ""insurance_560_012"", ""insurance_560_013"", ""insurance_560_014"", ""insurance_560_015"", ""insurance_560_016"", ""insurance_560_017"", ""insurance_560_018"", ""insurance_560_019"", ""insurance_560_020"", ""insurance_560_021"", ""insurance_560_022"", ""insurance_560_023"", ""insurance_560_024"", ""insurance_560_025"", ""insurance_560_026"", ""insurance_560_027"", ""insurance_560_028"", ""insurance_560_029"", ""insurance_560_030"", ""insurance_560_031"", ""insurance_560_032"", ""insurance_560_033"", ""insurance_560_034"", ""insurance_560_035"", ""insurance_560_036"", ""insurance_560_037"", ""insurance_560_038"", ""insurance_560_039"", ""insurance_560_040"", ""insurance_560_041"", ""insurance_560_042"", ""insurance_560_043"", ""insurance_560_044"", ""insurance_560_045"", ""insurance_560_046"", ""insurance_560_047"", ""insurance_560_048"", ""insurance_560_049"", ""insurance_560_050"", ""insurance_560_051"", ""insurance_560_052"", ""insurance_560_053"", ""insurance_560_054"", ""insurance_560_055"", ""insurance_560_056"", ""insurance_560_057"", ""insurance_560_058"", ""insurance_560_059"", ""insurance_560_060"", ""insurance_560_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello. Rivertown Insurance. Jenny speaking. How may I help you?"", ""Hi, Jenny. How are you today?"", ""I'm doing great! How are you doing today, Miss ?"", ""Oh, I'm sorry! My name is Abigail Stevenson and I'm good."", ""Super, Miss Stevenson! And, is it Miss or Misses Stevenson?"", ""#Uh yeah, it's it's misses. Has been misses for forty years now!"", ""Oh my, now that's that's quite a wonderful accomplishment, mhm!"", ""Yes, yes it is! Thank you!"", ""Well, missus Stevenson, what can I assist you with today?"", ""Oh yes, okay. #Uh well you see, my grandson Jeremiah has moved into our house because well yes."", ""Oh I see, missus Stevenson. So, you are wanting to go ahead and add to add Jeremiah onto your."", ""Mhm, Jenny. Yes, that is correct."", ""Okay, great! I can most assuredly get that taken care of for you. First off, could I get a good contact phone."", ""Yes ma'am. My home telephone number is five seven three eight nine two three four one three, mhm."", ""Awesome! Thank you so much for that, missus Stevenson. Now, the next thing we will do is to verify your."", ""Mhm, Jenny. All right."", ""Wonderful! So, missus Stevenson, to do that, the first pieces of information I'm going to need is your full."", ""Mhm, of course. My name is Abigail Victoria Stevenson and my my date of birth is oh my, is "", ""All right. Thank you. And just to verify, your home phone number is five seven three eight nine two."", ""Mhm, it is."", ""Good. Okay. Now, that I have verified your identity let's go ahead and get your account pullked on up."", ""Yes."", ""Okay then, I'll need your social security number and the answer to your security question. Do you have."", ""Oh no, no, no. I'm I'm sorry but we do not ever give out our social security numbers, no!"", ""Yes ma'am, of course we can still get him added. Please, don't worry, missus Stevenson. It's no problem at."", ""Oh, thank goodness, Jenny. Thank you so much. I'm sorry. I don't mean to be any trouble."", ""It's no trouble at all, ma'am. We will just go another route. Do you by chance know your customer."", ""Oh yes, mhm! I have it right in the other room with my bills, you know. Would you mind waiting one."", ""Sure. Sounds good, missus Stevenson. I'll be right here on the line when you get back. Go ahead."", ""Okay, Jenny. I'm back."", ""Super! You can go ahead with your customer number. I'm ready."", ""Mhm. It's six five two nine three one one five."", ""All right! I have your account pulled up right here on my computer screen."", ""Mhm? Oh, what a relief!"", ""Okay, and if you look on that same bill you just read your customer number from, could you please."", ""Mhm. It's nine nine three six one six seven one five dash one."", ""Wonderful! Okay, could you also verify your address so I add Jeremiah to the correct address?"", ""Mhm. Our address is one five three five seven East Seventh Street Bridgeport Connecticut zero six six zero."", ""Very good then. I do apologize for all the questions.We just like to make sure we add him to the correct."", ""Mhm. That's all right dear. I understand."", ""And, you said that Jeremiah is your grandson, correct?"", ""Mhm. Correct."", ""Super! Now, I'll need his full name and date of birth."", ""Mhm. His name is Jeremiah Louis Stevenson and his birthday is January second nineteen ninety-six."", ""Great! I've got all that information added into your account. Now, does Jeremiah have any health issues."", ""Oh no! He's healthy as an ox, that one! Handsome too! I don't suppose your single, Jenny, hm?"", ""Unfortunately, I am not single. I'm spoken for. ."", ""Aww, too bad!"", ""Yes, it is! Okay, now down to the fun stuff. The cost of adding Jeremiah to your policy, since you."", ""Mhm. Oh yes! That's a lot less than we expected!"", ""Great! I'm glad. Being such a long-standing customer definitely has it's benefits, huh?"", ""Mhm. Yes it does!"", ""Okay. So, would you like to pay for that now with a debit card or would you like to mail it in? Either is fine."", ""Mhm. Well, I think I would like to just go on and mail it in as usual. Keep in routine, you know. Mhm."", ""Sounds good, missus Stevenson. Is there anything at all else I can help you with today, ma'am?"", ""No, Jenny. That is all the business for today, mhm. You've been such a wonderful helper. Thank you!"", ""Not at all, missus Stevenson. Thank you and your beautiful family for being such dedicated customers! We."", ""Well, thank you so much, Jenny!"", ""You are more than welcome, missus Stevenson. You have a wonderful rest of your day and tell the family."", ""Mhm. Well, I most certainly will! You do the same now, sweetie!"", ""Will do! Goodbye, now."", ""Goodbye, Jenny.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
561,"{""dialogue_id"": ""561"", ""turns"": {""turn_id"": [""insurance_561_000"", ""insurance_561_001"", ""insurance_561_002"", ""insurance_561_003"", ""insurance_561_004"", ""insurance_561_005"", ""insurance_561_006"", ""insurance_561_007"", ""insurance_561_008"", ""insurance_561_009"", ""insurance_561_010"", ""insurance_561_011"", ""insurance_561_012"", ""insurance_561_013"", ""insurance_561_014"", ""insurance_561_015"", ""insurance_561_016"", ""insurance_561_017"", ""insurance_561_018"", ""insurance_561_019"", ""insurance_561_020"", ""insurance_561_021"", ""insurance_561_022"", ""insurance_561_023"", ""insurance_561_024"", ""insurance_561_025"", ""insurance_561_026"", ""insurance_561_027"", ""insurance_561_028"", ""insurance_561_029"", ""insurance_561_030"", ""insurance_561_031"", ""insurance_561_032"", ""insurance_561_033"", ""insurance_561_034"", ""insurance_561_035"", ""insurance_561_036"", ""insurance_561_037"", ""insurance_561_038"", ""insurance_561_039"", ""insurance_561_040"", ""insurance_561_041"", ""insurance_561_042"", ""insurance_561_043"", ""insurance_561_044"", ""insurance_561_045"", ""insurance_561_046"", ""insurance_561_047"", ""insurance_561_048"", ""insurance_561_049"", ""insurance_561_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, Rivertown Insurance. This is Denise. How may I serve you today?"", ""Yeah hi, Denise. How's your morning going?"", ""My morning has been great so far. Busy but great! Thank you so much for asking. How are you."", ""Oh, can't complain. ."", ""Right! Who might I be speaking with today?"", ""Oh, I'm sorry! My name is Tom Stinson."", ""Great to make your acquaintance, mister Stinson."", ""Likewise."", ""Could I please get a good contact phone number for you just in case we get disconnected?"", ""Sure. My mobile number is six one six four five nine seven zero one three."", ""Thank you so much for that. Now, what is it I can do for you today?"", ""Well, I I called your office a couple days ago to inquire as to whether or not you have or I mean if."", ""Oh all right. That would have been Misty, our office assistant. Did she give you any more info on what we."", ""No ma'am. She did not. Just gave me your name and number."", ""Okay. Well, first things first. Could I please get your full name and home address for your file, please?"", ""Absolutely! My name is Tom Eugene Stinson and my address is sixteen three five one Roanoke Road."", ""Wonderful! Thank you for that, mister Stinson. Okay, I've got that all entered into your new account file. That."", ""Sure. No problem. My date of birth is November sixteenth nineteen sixty-seven and my social is five eight."", ""Okay. Got it. The last piece of information I'll need to register your account is for you to pick a security."", ""Sounds good."", ""Okay. Security question number one. What is your mother's maiden name?"", ""I'll go with that one. It's easy to remember."", ""Super! You can give me her maiden name now."", ""It's Mills."", ""Great! Okay. I've input all the data we need. If you'll give me just a moment, I'll get the account registered."", ""Sounds good, Denise. I'll be right here."", ""Okay. Hold for one moment, please."", ""Sure."", ""Okay, mister Stinson, your account is all set up. If you have a a pen and paper handy I'll go ahead and."", ""Ready."", ""Your customer number is seven one seven nine three two six two."", ""Got it."", ""Okay. Now, to get to what you called for finally! Let's start with what type of auto insurance are."", ""Just the basic basic liability insurance required by law."", ""Okay. What is the year, make and model of the vehicle?"", ""It's a two-thousand sixteen Nissan Versa. Red with black interior."", ""Okay. The computer is showing me that our basic state required liability insurance policy is one thousand dollars a year."", ""Do I have to pay for a whole year at onec or can I do payments every six months?"", ""Sure. It costs a little more than the yearly rate simply because their breaking it down for you. So, there is a."", ""If I go ahead and you know pay online can I still get my proof of insurance, I mean will I have."", ""Yes! Absolutely, you would be covered the second you make the payment. And just as soon as that."", ""Oh, that's awesome. Okay. I think that's what I'll do then. Please, send me the link to the website."", ""I'm sending it as we speak. Sent. You should be receiving the text any moment."", ""Yep! Got it."", ""Great! So, you'll just need your personal email address and your customer number to login to your."", ""Great! I think I got it."", ""Wonderful, mister Stinson! We are so glad here at Rivertown Insurance to have you as a part of the family!"", ""Well, thank you Denise. You've been so awesome! Thanks for getting me taken care of. I appreciate it!"", ""And we appreciate your business! Is there anything else at all I can do for you today?"", ""No ma'am. I think that'll be it. You have a great day. Bye=bye, now."", ""Goodbye, mister Stinson and good day to you as well! Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
562,"{""dialogue_id"": ""562"", ""turns"": {""turn_id"": [""insurance_562_000"", ""insurance_562_001"", ""insurance_562_002"", ""insurance_562_003"", ""insurance_562_004"", ""insurance_562_005"", ""insurance_562_006"", ""insurance_562_007"", ""insurance_562_008"", ""insurance_562_009"", ""insurance_562_010"", ""insurance_562_011"", ""insurance_562_012"", ""insurance_562_013"", ""insurance_562_014"", ""insurance_562_015"", ""insurance_562_016"", ""insurance_562_017"", ""insurance_562_018"", ""insurance_562_019"", ""insurance_562_020"", ""insurance_562_021"", ""insurance_562_022"", ""insurance_562_023"", ""insurance_562_024"", ""insurance_562_025"", ""insurance_562_026"", ""insurance_562_027"", ""insurance_562_028"", ""insurance_562_029"", ""insurance_562_030"", ""insurance_562_031"", ""insurance_562_032"", ""insurance_562_033"", ""insurance_562_034"", ""insurance_562_035"", ""insurance_562_036"", ""insurance_562_037"", ""insurance_562_038"", ""insurance_562_039"", ""insurance_562_040"", ""insurance_562_041"", ""insurance_562_042"", ""insurance_562_043"", ""insurance_562_044"", ""insurance_562_045"", ""insurance_562_046"", ""insurance_562_047"", ""insurance_562_048"", ""insurance_562_049"", ""insurance_562_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Matt. How may I help you?"", ""Yes Matt, I'd like to remove my son from my policy."", ""Okay. May I have your policy number."", ""It's four seven oh seven nine six five."", ""Okay four seven oh seven nine six five. And who am I speaking with?"", ""Alec Sands."", ""Okay mister Sands for security purposes can you verify your address and phone number?"", ""Uh yeah, it's seven three seven two one Maple Avenue, Fate Texas, seven two three two four one."", ""And your phone number?"", ""Oh, it's seven seven seven ninety three eleven."", ""Okay great. Thank you for verifying that information."", ""Yeah, you're welcome."", ""Okay so on your policy we have Adrian, John and Max. Which son do you want to remove?"", ""My son Max. He just got a job that offers insurance so he won't be needing mine."", ""Okay give me a moment please."", ""Okay."", ""Okay I just removed Max from your policy."", ""Thank you."", ""mister Sands since you now only have two dependents on your policy would you like to hear about our premium plan? It may save you some money."", ""Um, sure what's all in it?"", ""Well it shows here that your other sons Adrian and John are both under the age of ten so they qualify for additional coverage under the premium plan."", ""Okay what exactly?"", ""They will have access to our new counseling program for pre-teens and free quarterly dental checkups instead of yearly checkups."", ""Hmm.. How much more is this plan?"", ""The plan is an additional fifty dollars to the current plan."", ""What about for me and my wife? Does it offer any addtional services?"", ""Unfortunately no. It only offers those amenities that I mentioned."", ""Well that really doesn't seem worth it to me."", ""Well mister Sands we do have another plan that would benefit your entire family for an additonal seventy five dollars and it would include the son that you just removed."", ""But why would I keep him on my policy?"", ""Well sir, sometimes it's good to have a backup insurance plan to cover anything that your son Max's new plan doesn't."", ""Ohh okay I see. That sounds like it might be good."", ""Yes sir it would be very helpful for you and your family."", ""Does it offer any other services?"", ""Yes, it includes glasses, free dental checkups and free emergency room visits as well as covering one hundred percent of prescription costs for your entire family."", ""Hmm."", ""So would you like to sign up for the Premium Gold plan then?"", ""Yeah, I would."", ""Okay sir, give me a few moments to update your account."", ""Okay."", ""Okay mister Sands your next statement will reflect the new billing amount of one hundred and seventy five dollars to keep your son Max on the new Premium Gold plan."", ""Okay."", ""Do you have any questions or concerns?"", ""Not now but I'll probably have some when I hang up hee hee."", ""I understand. That happens a lot."", ""Oh, when will the new policy take effect? With all the new benefits I mean."", ""Your new policy will take effect midnight tonight but you won't be billed the new amount until next month."", ""Oh okay."", ""Well it was a pleasure assisting you today mister Sands. Thank you for choosing Rivertown Insurance and have a great day."", ""You too. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
563,"{""dialogue_id"": ""563"", ""turns"": {""turn_id"": [""insurance_563_000"", ""insurance_563_001"", ""insurance_563_002"", ""insurance_563_003"", ""insurance_563_004"", ""insurance_563_005"", ""insurance_563_006"", ""insurance_563_007"", ""insurance_563_008"", ""insurance_563_009"", ""insurance_563_010"", ""insurance_563_011"", ""insurance_563_012"", ""insurance_563_013"", ""insurance_563_014"", ""insurance_563_015"", ""insurance_563_016"", ""insurance_563_017"", ""insurance_563_018"", ""insurance_563_019"", ""insurance_563_020"", ""insurance_563_021"", ""insurance_563_022"", ""insurance_563_023"", ""insurance_563_024"", ""insurance_563_025"", ""insurance_563_026"", ""insurance_563_027"", ""insurance_563_028"", ""insurance_563_029"", ""insurance_563_030"", ""insurance_563_031"", ""insurance_563_032"", ""insurance_563_033"", ""insurance_563_034"", ""insurance_563_035"", ""insurance_563_036"", ""insurance_563_037"", ""insurance_563_038"", ""insurance_563_039"", ""insurance_563_040"", ""insurance_563_041"", ""insurance_563_042"", ""insurance_563_043"", ""insurance_563_044"", ""insurance_563_045"", ""insurance_563_046"", ""insurance_563_047"", ""insurance_563_048"", ""insurance_563_049"", ""insurance_563_050"", ""insurance_563_051"", ""insurance_563_052"", ""insurance_563_053"", ""insurance_563_054"", ""insurance_563_055"", ""insurance_563_056"", ""insurance_563_057"", ""insurance_563_058"", ""insurance_563_059"", ""insurance_563_060"", ""insurance_563_061"", ""insurance_563_062"", ""insurance_563_063"", ""insurance_563_064"", ""insurance_563_065"", ""insurance_563_066"", ""insurance_563_067"", ""insurance_563_068"", ""insurance_563_069"", ""insurance_563_070"", ""insurance_563_071"", ""insurance_563_072"", ""insurance_563_073"", ""insurance_563_074"", ""insurance_563_075"", ""insurance_563_076"", ""insurance_563_077"", ""insurance_563_078"", ""insurance_563_079"", ""insurance_563_080"", ""insurance_563_081"", ""insurance_563_082"", ""insurance_563_083"", ""insurance_563_084"", ""insurance_563_085"", ""insurance_563_086"", ""insurance_563_087"", ""insurance_563_088"", ""insurance_563_089"", ""insurance_563_090"", ""insurance_563_091"", ""insurance_563_092"", ""insurance_563_093"", ""insurance_563_094"", ""insurance_563_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for choosing Rivertown Insurance. My name is Aspen agent number five five three four. May I have your name and account number?"", ""Hello my name is Laurie Pops and my account number is fifty five seventy seven."", ""Okay thank you and for security purposes may I have your address?"", ""Sure, it's thirty seven Grass Lane, Maywood Illinois six five for two one."", ""Okay great missus Pops and how may help you today?"", ""Yes our house flooded in that bad storm yesterday."", ""Ok I'm sorry to hear that ma'am. What was the extent of the damage?"", ""Well, we had a burst pipe and it flooded our entire kitchen and living room."", ""Okay so how high did the water get?"", ""Uh let's see, the bottom half of our kitchen cabinets were damaged and the tile and carpet as well as furniture were damaged."", ""Hmm okay can you tell me approximately how many square feet that covers?"", ""Square feet?"", ""Yes ma'am."", ""Why would you need to know how many square feet?"", ""Well ma'am we need to know so that we can get an estimate on what would need to be replaced."", ""Can't you just send someone out here to assess the damage?"", ""We can do that ma'am or you can submit photos to us today in order to get the recovery effort started."", ""Hmm."", ""It's entirely up to you ma'am."", ""Well with Covid and everything I don't want nobody in my house."", ""I totally understand that ma'am."", ""I don't think you do. I don't just let anyone into my home especially now."", ""Well missus Pops what we can do is have the adjustor come over with a hazmat suit on. Will that help?"", ""A what?"", ""The adjustor can wear a protective suit in order for you to feel more comfortable about your Covid concerns."", ""Really?"", ""Yes ma'am."", ""Hmm.. okay that sounds more acceptable."", ""Okay great. What would be a good day and time for someone to come over?"", ""Uh hmm."", ""It doesn't have to be right away but the sooner the better."", ""Yeah, okay well how about Thursday at three o'clock?"", ""Thursday at three o'clock."", ""Yes."", ""Okay and just so you know all of our agents will wear a green badge with our company logo so that you can identify them as our agents."", ""Oh okay that's good."", ""Okay mister Pops in the meantime we ask that you do not throw any of the wet items out as of yet."", ""Why in the world would I keep them? Won't the mildew start to grow?"", ""Well you can have somebody move the items for you to your backyard or outside of the house."", ""Okay even if I do that what about the cabinets? They are starting to mildew as well."", ""Okay missus Pops what we can offer to compensate for that is we can book you in a nearby hotel until it is safe for you to come home."", ""Hmm that might work. Okay I guess."", ""Okay perfect ma'am."", ""So what do I do just pick a hotel and send you the bill?"", ""We can book the hotel for you and then you just go check in and we'll cover the bill."", ""Okay how long will this take?"", ""We can have you in the hotel by this evening if you'd like."", ""That will work."", ""Okay missus Pops if you'll let me put you on a brief hold I'll get that set up for you."", ""Okay."", ""Okay missus Pops the only hotel that is available is about seventy miles away from your home address. Will this be work for you?"", ""Ooh..I'm afraid that will be too far of a commute for me to go back and forth to work."", ""So that's a no then?"", ""If there is someplace closer that would be better."", ""Ok one moment please."", ""Hhhh. Okay."", ""Ok ma'am, there is a nice Days Inn that I can put you and your family in but you won't be able to check in until tomorrow night."", ""That will be okay I guess."", ""Okay great let me make the reservation for you. One moment please."", ""No problem."", ""Okay missus Pops your reservation will be for six o'clock tomorrow evening."", ""Where is this hotel? What's the address?"", ""It's the Days Inn at forty two eleven Pentagon drive."", ""Okay."", ""Oh missus Pops I forgot to ask, do you have any pets that need accommodation as well?"", ""Um, well we have a cat. Will they allow pets at the Days Inn?"", ""Um hold on let me confirm that."", ""I really hope they do because I can't afford to send Marmalade to a kennel."", ""Okay ma'am they do allow pets but your cat will have to remain in a carrier."", ""That's fine. I have one so no worries."", ""Okay great. So to recap, we have an adjustor coming to your address Thursday at three o'clock."", ""Right."", ""We also have you checking in to the Days Inn hotel tomorrow evening at six o'clock in the evening."", ""Yes."", ""Also missus Pops someone needs to be at your house to let the adjustor in at that time. Can you verify that someone will be there?"", ""Yes. I'll be there."", ""Okay great. Remember missus Pops to ask the Agent for his or her badge to verify their identity."", ""Ok yeah sure."", ""Ok missus Pop do you have any more questions or concerns?"", ""Yes I do."", ""Okay ma'am?"", ""How long will it take to actually get everything replaced?"", ""Well missus Pops it depends on how quickly the adjustor can make an assessment and then give the estimate to the finance department."", ""And how long will that take?"", ""Once the finance department approves the estimated amount they'll send you a check to cover the cost of all the items that the adjustor sent."", ""But how long?"", ""It usually takes up to to three weeks ma'am."", ""Heck, three weeks?"", ""Yes ma'am."", ""Okay."", ""Will there be any more questions or concerns ma'am?"", ""No that's it."", ""Well again missus Pops thank you for choosing Aspen Insurance. Will you stay on the line for a brief survey?"", ""No I don't want to do a survey."", ""Well again missus Pops thank you for choosing Rivertown Insurance my name is Aspen. It has been a pleasure speaking with you. Have a nice day."", ""Thank you. Good bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
564,"{""dialogue_id"": ""564"", ""turns"": {""turn_id"": [""insurance_564_000"", ""insurance_564_001"", ""insurance_564_002"", ""insurance_564_003"", ""insurance_564_004"", ""insurance_564_005"", ""insurance_564_006"", ""insurance_564_007"", ""insurance_564_008"", ""insurance_564_009"", ""insurance_564_010"", ""insurance_564_011"", ""insurance_564_012"", ""insurance_564_013"", ""insurance_564_014"", ""insurance_564_015"", ""insurance_564_016"", ""insurance_564_017"", ""insurance_564_018"", ""insurance_564_019"", ""insurance_564_020"", ""insurance_564_021"", ""insurance_564_022"", ""insurance_564_023"", ""insurance_564_024"", ""insurance_564_025"", ""insurance_564_026"", ""insurance_564_027"", ""insurance_564_028"", ""insurance_564_029"", ""insurance_564_030"", ""insurance_564_031"", ""insurance_564_032"", ""insurance_564_033"", ""insurance_564_034"", ""insurance_564_035"", ""insurance_564_036"", ""insurance_564_037"", ""insurance_564_038"", ""insurance_564_039"", ""insurance_564_040"", ""insurance_564_041"", ""insurance_564_042"", ""insurance_564_043"", ""insurance_564_044"", ""insurance_564_045"", ""insurance_564_046"", ""insurance_564_047"", ""insurance_564_048"", ""insurance_564_049"", ""insurance_564_050"", ""insurance_564_051"", ""insurance_564_052"", ""insurance_564_053"", ""insurance_564_054"", ""insurance_564_055"", ""insurance_564_056"", ""insurance_564_057"", ""insurance_564_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Billy how can I help you?"", ""Uh hello yeah. I would like to add my new dependents to my policy."", ""Okay may I have your name and policy number please?"", ""Sure it's John Ground and my policy number is seven eight eight five seven one."", ""Okay seven eight five seven one?"", ""No. Seven eight eight five seven one."", ""Okay seven eight eight five seven one."", ""That's correct."", ""May I have your address please?"", ""It's five hundred Forest Lane Houston, Texas seven seven eight one one."", ""Okay now that I have verified your account how many dependents would you like to add?"", ""Well, my wife just gave birth to quintuplets so I'd like to add all of them."", ""Oh well congratulations!"", ""Thank you so much we're overjoyed."", ""Okay I will need their birthdate."", ""Okay they were all born on July second."", ""Okay and their names?"", ""The first child's name is Shawn."", ""Is Shawn a boy or girl?"", ""Shawn is a boy."", ""Ok great. The next child?"", ""The next child's name is Max."", ""And Max is a boy correct?"", ""No Max is short for Maxine. Sorry about that."", ""Ok so Maxine is a girl."", ""Correct."", ""The next child?"", ""The next child's name is Betty."", ""Okay Betty. I have her. And the next child?"", ""The next child's name is Adam."", ""Okay Adam. Got him. And the next?"", ""And the last one is Roberta. We call her Bobbi."", ""Okay and I have Roberta."", ""Great."", ""So we have Shawn, Maxine, Betty, Adam and Roberta correct?"", ""Yes."", ""Okay so would you like to add on our premium package for infants onto your policy?"", ""Wouldn't I have to get a new policy?"", ""No. We can simply make an adjustment."", ""Okay so what all does it include?"", ""Well the premium package includes all doctors visits, emergency room visits and and medications."", ""Isn't that included in the policy I have now?"", ""Yes but you have to pay a portion of your emergency room visits with your current policy."", ""Right."", ""Well with the premium package you won't have to pay anything for your emergency room visits or for any specialized care."", ""Okay that's great."", ""Yes so would you like for me to add the premium package then?"", ""Yes please."", ""Okay great everything will go into effect midnight tonight."", ""Wow that's quick."", ""And just so you know your new premium amount will be one hundred and seventy five dollars per month."", ""Okay."", ""Okay mister Ground I have you for our premium package in the new amount of one hundred and seventy five dollars per month covering you, your wife and Betty, Maxine, Shawn, Roberta and Adam."", ""Yes."", ""Was there anything else that I can help you with today mister Ground?"", ""No that's it."", ""Okay mister Ground thank you again for choosing Rivertown Insurance and have a pleasant evening."", ""Thanks you too. Bye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], []]}}"
565,"{""dialogue_id"": ""565"", ""turns"": {""turn_id"": [""insurance_565_000"", ""insurance_565_001"", ""insurance_565_002"", ""insurance_565_003"", ""insurance_565_004"", ""insurance_565_005"", ""insurance_565_006"", ""insurance_565_007"", ""insurance_565_008"", ""insurance_565_009"", ""insurance_565_010"", ""insurance_565_011"", ""insurance_565_012"", ""insurance_565_013"", ""insurance_565_014"", ""insurance_565_015"", ""insurance_565_016"", ""insurance_565_017"", ""insurance_565_018"", ""insurance_565_019"", ""insurance_565_020"", ""insurance_565_021"", ""insurance_565_022"", ""insurance_565_023"", ""insurance_565_024"", ""insurance_565_025"", ""insurance_565_026"", ""insurance_565_027"", ""insurance_565_028"", ""insurance_565_029"", ""insurance_565_030"", ""insurance_565_031"", ""insurance_565_032"", ""insurance_565_033"", ""insurance_565_034"", ""insurance_565_035"", ""insurance_565_036"", ""insurance_565_037"", ""insurance_565_038"", ""insurance_565_039"", ""insurance_565_040"", ""insurance_565_041"", ""insurance_565_042"", ""insurance_565_043"", ""insurance_565_044"", ""insurance_565_045"", ""insurance_565_046"", ""insurance_565_047"", ""insurance_565_048"", ""insurance_565_049"", ""insurance_565_050"", ""insurance_565_051"", ""insurance_565_052"", ""insurance_565_053"", ""insurance_565_054"", ""insurance_565_055"", ""insurance_565_056"", ""insurance_565_057"", ""insurance_565_058"", ""insurance_565_059"", ""insurance_565_060"", ""insurance_565_061"", ""insurance_565_062"", ""insurance_565_063"", ""insurance_565_064"", ""insurance_565_065"", ""insurance_565_066"", ""insurance_565_067"", ""insurance_565_068"", ""insurance_565_069"", ""insurance_565_070""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Circus Healthcare, my name is Barnabus agent number three five six three and who am I speaking with?"", ""Hi, my name is Jane Janeson and I'm having a problem with my billing statement."", ""Hello missus Janeson. In order to help you more quickly may I please have your account number?"", ""Um let's see. I don't see it on my statement."", ""It's the number at the top left corner of your statement."", ""Oh okay. It's two eight eight one nine six."", ""Okay great. For security purposes may I have your address?"", ""Uh my address is thirty two thirty two Batman Lane Wixson Vermont, three four five two zero."", ""Okay thank you. I have verified your account. Now, what exactly is the problem?"", ""My last statement that I received in the mail states that my balance due is six hundred and thirty five dollars. That cannot be correct."", ""Okay ma'am what exactly isn't correct about it?"", ""Well, I made all of my payments on time so the amount due should only be seventy eight dollars."", ""Okay ma'am can I place you on a brief hold for a moment while I investigate this issue?"", ""Mhm okay."", ""Okay I checked your account and it seems that some of your payments haven't been made."", ""I made those payments. I'm looking at my bank statement and it's showing on my account that I paid."", ""Can you tell me the dates the payments were made on?"", ""Hmm let's see. I paid seventy eight dollars on January second, on February fifteenth, on March fifth, on April sixteenth and on May twelfth."", ""Okay what about June and July?"", ""Oh, I'm sorry. I paid those each on the third of those months."", ""On June third and July third?"", ""Yes."", ""Okay missus Janeson, can I place you on a brief hold again?"", ""I guess I don't have a choice do I?"", ""I appreciate your patience."", ""Yeah whatever."", ""Okay missus Janeson, it seems that we need to see proof that you made those payments."", ""Why in the world should I have to send proof? The payments are on my bank statement as Circus Healthcare. This is not my fault."", ""I understand your concern ma'am, but if you send us proof we can handle this situation more efficiently."", ""This makes absolutely no sense. I want to speak to a manager please."", ""Okay ma'am one moment."", ""I don't believe this."", ""Hello mister Janeson my name is mister Bracks. I understand that you are having a problem with your payments on your account?"", ""Yes. The young man whatever his name is told me that I would have to send proof of my payments? That is not my fault."", ""I understand your concern ma'am, but if you send us proof we can handle this situation more efficiently."", ""That's what the other guy just told me. What is it a script you're reading or something? I need you to fix this problem now."", ""Well ma'am that's the only way that we can fix the problem."", ""I have never heard of this kind of nonsense in my life! What kind of business would make it's customers send proof of payments?"", ""Well ma'am that is how our system is set up. We automatically record payments but for some reason yours aren't showing up."", ""So then it's my fault?"", ""Well ma'am we need to see the proof ourselves in order to reflect it on your account since we have no records of the payments."", ""So this is how you treat all your customers? Steal their money and then make them show proof that they paid?"", ""Ma'am no one is stealing your money. All we need is proof of the payments and then we can adjust your account to reflect the payments."", ""And how long will this take?"", ""It will take seven to fourteen business days to reflect on your account."", ""What the hell? Seven to fourteen business days? I want this fixed now!"", ""Well what we can do is send this to our management team to escalate the account."", ""And then how long will that take?"", ""It will only take two to three business days."", ""That's still too long."", ""Well ma'am that's the best that we can do for you. You can send the proofs of payment to Circushealthcare at Gmail dot com."", ""Mhm. Circushealthcare at Gmail dot com?"", ""Yes."", ""Okay."", ""Once we receive your information you will get a confirmation email confirming receipt of the information."", ""Okay well I hope this works. This is so frustrating."", ""I totally understand and on behalf of Circus Healthcare I apologize for the inconvenience."", ""Mhm."", ""Okay missus Janeson if there isn't anything else that I can help you with I'll hand you back over to Barnabus so that he can finish up."", ""No there isn't anything else."", ""Okay missus Janeson it was a pleasure speaking with you have a great evening."", ""Yeah you too. Thanks."", ""Okay missus Janeson I have made all the notes to reflect that you will be sending us your payment proofs at Circus Healthcare at Gmail dot com."", ""Yes that's right. Still seems like a hassle."", ""I understand that and I apologize for the inconvenience."", ""Mhm."", ""Is there anything else that I can help you with today?"", ""No that's it."", ""Okay missus Janeson thank you for choosing Circus Healthcare and enjoy the rest of your evening."", ""Mhm. Bye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
566,"{""dialogue_id"": ""566"", ""turns"": {""turn_id"": [""insurance_566_000"", ""insurance_566_001"", ""insurance_566_002"", ""insurance_566_003"", ""insurance_566_004"", ""insurance_566_005"", ""insurance_566_006"", ""insurance_566_007"", ""insurance_566_008"", ""insurance_566_009"", ""insurance_566_010"", ""insurance_566_011"", ""insurance_566_012"", ""insurance_566_013"", ""insurance_566_014"", ""insurance_566_015"", ""insurance_566_016"", ""insurance_566_017"", ""insurance_566_018"", ""insurance_566_019"", ""insurance_566_020"", ""insurance_566_021"", ""insurance_566_022"", ""insurance_566_023"", ""insurance_566_024"", ""insurance_566_025"", ""insurance_566_026"", ""insurance_566_027"", ""insurance_566_028"", ""insurance_566_029"", ""insurance_566_030"", ""insurance_566_031"", ""insurance_566_032"", ""insurance_566_033"", ""insurance_566_034"", ""insurance_566_035"", ""insurance_566_036"", ""insurance_566_037"", ""insurance_566_038"", ""insurance_566_039"", ""insurance_566_040"", ""insurance_566_041"", ""insurance_566_042"", ""insurance_566_043"", ""insurance_566_044"", ""insurance_566_045"", ""insurance_566_046"", ""insurance_566_047"", ""insurance_566_048"", ""insurance_566_049"", ""insurance_566_050"", ""insurance_566_051"", ""insurance_566_052"", ""insurance_566_053"", ""insurance_566_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Ken. How may I help you today?"", ""Hi I'd like to make a payment on my account."", ""May I have your account number please?"", ""Um, I don't have it. I can't seem to find it hold on."", ""That's okay ma'am. Can I please have your name and address?"", ""Yes it's Ann Wister. My address is thirty two thirty two Wipply Way, Hutchins Texas five five four three four."", ""And just for security purposes may I have your phone number as well?"", ""Yeah it's seven seven seven ninety three eleven."", ""Okay Ann. I have your account."", ""Um, can you please call me missus Wister?"", ""Oh, I'm sorry missus Wister I do apologize for that."", ""That's fine. Thank you."", ""Okay missus Wister you amount due is twenty-six dollars. How much would you like to pay today?"", ""Um, I guess the total amount."", ""Okay great."", ""Oh you know what, can I pay two payments this time?"", ""Sure you can."", ""Okay good because I'll be on vacation and I don't want to have to worry about it."", ""Great. No problem. Your total will be fifty two dollars."", ""Okay."", ""Would you like to pay by check, debit card or credit card?"", ""Debit card please."", ""Okay one moment."", ""Okay."", ""You can give me your card number when you're ready."", ""Okay my card number is five five five five one one one one three three two one six five nine six."", ""Let me just repeat this back to you."", ""Okay."", ""Your card number is five five five five one one one one three two three one six five nine six."", ""No it's three three two one six fine nine six."", ""Okay let me read it again."", ""Mhm."", ""Five five five five one one one one three three two one six five nine six."", ""That's correct."", ""Expiration date?"", ""November of twenty twenty four."", ""And may I have the security code on the back?"", ""Sure it's seven seven seven."", ""Got it."", ""Mhm."", ""Okay missus Wister I'm about to process your payment in the amount of fifty-two dollars to your debit card ending in six five nine six. Is this okay?"", ""Yes."", ""One moment please."", ""Okay."", ""Okay missus Wister your payment was successful. Your confirmation number is BTfive five six."", ""Hold on let me get a pen."", ""No problem."", ""Uh, I can't find a pen. Oh there it is okay I'm ready."", ""Your confirmation number is BTfive five six."", ""B T five five six. Okay thank you."", ""Will there be anything else that I can help you with today?"", ""No that will be all. Thank you."", ""Okay well thank you for choosing Rivertown Insurance. My name is Ken, agent number four four five. Have a great day."", ""You have a great day as well. Bye."", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
567,"{""dialogue_id"": ""567"", ""turns"": {""turn_id"": [""insurance_567_000"", ""insurance_567_001"", ""insurance_567_002"", ""insurance_567_003"", ""insurance_567_004"", ""insurance_567_005"", ""insurance_567_006"", ""insurance_567_007"", ""insurance_567_008"", ""insurance_567_009"", ""insurance_567_010"", ""insurance_567_011"", ""insurance_567_012"", ""insurance_567_013"", ""insurance_567_014"", ""insurance_567_015"", ""insurance_567_016"", ""insurance_567_017"", ""insurance_567_018"", ""insurance_567_019"", ""insurance_567_020"", ""insurance_567_021"", ""insurance_567_022"", ""insurance_567_023"", ""insurance_567_024"", ""insurance_567_025"", ""insurance_567_026"", ""insurance_567_027"", ""insurance_567_028"", ""insurance_567_029"", ""insurance_567_030"", ""insurance_567_031"", ""insurance_567_032"", ""insurance_567_033"", ""insurance_567_034"", ""insurance_567_035"", ""insurance_567_036"", ""insurance_567_037"", ""insurance_567_038"", ""insurance_567_039"", ""insurance_567_040"", ""insurance_567_041"", ""insurance_567_042"", ""insurance_567_043"", ""insurance_567_044"", ""insurance_567_045"", ""insurance_567_046"", ""insurance_567_047"", ""insurance_567_048"", ""insurance_567_049"", ""insurance_567_050"", ""insurance_567_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Rivertown Insurance. How can I help you today?"", ""Hi yes I I'm new to my area and I need to find me a new local insurance agent."", ""Sure, I can help you with that."", ""Great, thanks."", ""Sure, no problem, what is your zip code?"", ""It's it's seven oh oh two nine."", ""Seven zero zero two nine, is that correct?"", ""Yes, that's it."", ""Great, thank you. One moment while I find the agents local to your area."", ""Sure, thanks. I really appreciate you guys. I've been with Rivertown Insurance awhile, but since moving I wanted to get an agent that was local to my area."", ""Thank you, I appreciate those kind words and I completely agree that it's super helpful to have someone local to work with."", ""Oh for sure. We had a hailstorm right before we left our old house and it was such a mess but it was better having a local agent to work with than someone out of town."", ""Oh goodness, I hope you don't have to deal with a another hailstorm anytime soon."", ""Me either."", ""So, I have a list of three agents local to your area."", ""Oh that's great, thanks."", ""Sure, no problem. We typically reach out to those agents and have them directly contact you. Is that okay with you?"", ""Yeah, that's fine. I'm not in any rush."", ""I'll get your information to them and they should be in contact with you within the week."", ""Oh, that would be great."", ""Sure, no problem. Would you prefer them contacting you by phone or email?"", ""Oh I guess either is fine with me."", ""Okay, then let me verify your contact information."", ""Sure thing."", ""Okay, first off, what is your first and last name?"", ""I guess that would be helpful. It's John Harkins."", ""John Harkens spelled h. a. r. k. e. n. s?"", ""Oh no sorry, it's h. a. r. k. i. n. s.."", ""Oh, thank you mister Harkins. What is your email address?"", ""Yeah, it's John Harkins, j. o. h. n. h. a. r. k. i. n. s. dash eight two at hotmail dot com."", ""Okay, so johnharkins dash eight two at hotmail dot com?"", ""Yep, that's correct."", ""Great, and what is your phone number?"", ""three five four eight eight nine nine."", ""Three five four eight eight nine nine?"", ""Yes, that's it."", ""And what is your area code?"", ""Oh sorry, I forgot to add that, it's two oh two."", ""Two zero two?"", ""Yes."", ""Great, thank you. So within a week, you should be contacted by these local agents either by email or phone and."", ""Wait, the more I think about it, can you have them only use email? I've got kids and afternoon naps and all that jazz."", ""Sure thing, let me make a note here for them to contact you only by email."", ""Great thanks."", ""No problem. Is there anything else I can help you with today?"", ""I don't think so. I'll just be watching for those emails."", ""Okay, that sounds great, sir. If you don't mind, after I end this call there will be a short survey about the service you received today."", ""Okay, I'll hang around for it."", ""Thank you. Have a great day."", ""Thanks you too."", ""Bye-bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
568,"{""dialogue_id"": ""568"", ""turns"": {""turn_id"": [""insurance_568_000"", ""insurance_568_001"", ""insurance_568_002"", ""insurance_568_003"", ""insurance_568_004"", ""insurance_568_005"", ""insurance_568_006"", ""insurance_568_007"", ""insurance_568_008"", ""insurance_568_009"", ""insurance_568_010"", ""insurance_568_011"", ""insurance_568_012"", ""insurance_568_013"", ""insurance_568_014"", ""insurance_568_015"", ""insurance_568_016"", ""insurance_568_017"", ""insurance_568_018"", ""insurance_568_019"", ""insurance_568_020"", ""insurance_568_021"", ""insurance_568_022"", ""insurance_568_023"", ""insurance_568_024"", ""insurance_568_025"", ""insurance_568_026"", ""insurance_568_027"", ""insurance_568_028"", ""insurance_568_029"", ""insurance_568_030"", ""insurance_568_031"", ""insurance_568_032"", ""insurance_568_033"", ""insurance_568_034"", ""insurance_568_035"", ""insurance_568_036"", ""insurance_568_037"", ""insurance_568_038"", ""insurance_568_039"", ""insurance_568_040"", ""insurance_568_041"", ""insurance_568_042"", ""insurance_568_043"", ""insurance_568_044"", ""insurance_568_045"", ""insurance_568_046"", ""insurance_568_047"", ""insurance_568_048"", ""insurance_568_049"", ""insurance_568_050"", ""insurance_568_051"", ""insurance_568_052"", ""insurance_568_053"", ""insurance_568_054"", ""insurance_568_055"", ""insurance_568_056"", ""insurance_568_057"", ""insurance_568_058"", ""insurance_568_059"", ""insurance_568_060"", ""insurance_568_061"", ""insurance_568_062"", ""insurance_568_063""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi this is Robin from Outlook insurance is Ron available?"", ""This is Ron."", ""Hi Ron I am returning a voicemail I have received from you."", ""Yeah I am looking to wait was that the other place. Where are you calling from again?"", ""Outlook insurance."", ""What kind of insurance is this?"", ""Property insurance."", ""Oh yeah . I need to update my address."", ""I can for sure help you with that."", ""Ok. I moved out of state."", ""Ok let me just pull up your file here. Ron what is your last name?"", ""Wester."", ""W-e-s-t-e-r?"", ""Yeah."", ""And Ron what is your mothers maiden name?"", ""Mason."", ""Ok and just want to verify your date of birth."", ""Nine six ninteen ninty four."", ""Thank you for that."", ""It looks like the address we have on file is One three six four Humming Place North Denver Colorado."", ""Is that the correct address?"", ""No I moved to Arizona."", ""When did you move there?"", ""About a week ago. Just unpacking all our stuff."", ""#Ah that's great give me one moment while I take this out of your file."", ""Ok."", ""Arizona must be much warmer then Colorado."", ""Oh yes it is great. My girlfriend and I decided we needed to live in a warm state."", ""Good for you. That is great."", ""Thank you."", ""So I have that taken care of what is your new address?"", ""Seven six nine west Columbus Road Mesa Arizona nine nine one four two."", ""Ok. #Uh let me just verify Seven six nine West Columbus Road Mesa Arizona Nine Nine One four two."", ""Correct."", ""Ok I have that all updated."", ""Thank you. Going forward we only plan on being at this address for a short period of time. Is there a way I can do this online?"", ""Of course. Do you have an online account with us?"", ""I don't."", ""So if you go on our website and click login. Then it will ask if you are a new user and select yes. Then you will fill out all your information make sure it is the same that we have on file here."", ""Ok."", ""Then we will have to verify that we have the correct information and you will get a confirmation email."", ""Uh huh."", ""From that confirmation email you just verify your account and you are good to go. Then going forward you can just log into your account and change things."", ""Thank you. I appreciate that."", ""Of course. Is there anything else I can help you with?"", ""#Um not at this time. I don't think. Wait yes."", ""What is that."", ""Can you update my girlfriends file to?"", ""I can try let me look at her file and see if you have access to do that."", ""Ok."", ""What is her name?"", ""Mary Rosas."", ""And can I have you verify her date of birth?"", ""January thirteenth ninteen ninty four."", ""And what is her father's middle name?"", ""I actually don't know off the top of my head."", ""Oh ok. With that being said I would not bee able to make any updates. She would have to call in and do that."", ""Ok. What time are you open until?"", ""We are open until five pm central standard time."", ""Ok I will have her call when she gets home."", ""Sounds good. Is there anything else I can help you with?"", ""No."", ""Ok that you for calling have a great day."", ""Thanks you too.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
569,"{""dialogue_id"": ""569"", ""turns"": {""turn_id"": [""insurance_569_000"", ""insurance_569_001"", ""insurance_569_002"", ""insurance_569_003"", ""insurance_569_004"", ""insurance_569_005"", ""insurance_569_006"", ""insurance_569_007"", ""insurance_569_008"", ""insurance_569_009"", ""insurance_569_010"", ""insurance_569_011"", ""insurance_569_012"", ""insurance_569_013"", ""insurance_569_014"", ""insurance_569_015"", ""insurance_569_016"", ""insurance_569_017"", ""insurance_569_018"", ""insurance_569_019"", ""insurance_569_020"", ""insurance_569_021"", ""insurance_569_022"", ""insurance_569_023"", ""insurance_569_024"", ""insurance_569_025"", ""insurance_569_026"", ""insurance_569_027"", ""insurance_569_028"", ""insurance_569_029"", ""insurance_569_030"", ""insurance_569_031"", ""insurance_569_032"", ""insurance_569_033"", ""insurance_569_034"", ""insurance_569_035"", ""insurance_569_036"", ""insurance_569_037"", ""insurance_569_038"", ""insurance_569_039"", ""insurance_569_040"", ""insurance_569_041"", ""insurance_569_042"", ""insurance_569_043"", ""insurance_569_044"", ""insurance_569_045"", ""insurance_569_046"", ""insurance_569_047"", ""insurance_569_048"", ""insurance_569_049"", ""insurance_569_050"", ""insurance_569_051"", ""insurance_569_052"", ""insurance_569_053"", ""insurance_569_054"", ""insurance_569_055"", ""insurance_569_056"", ""insurance_569_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, this is Rivertown Insurance. My name is Martha. How can I help you today?"", ""Hi Mark yes we just had a baby, so I need to get her added to our health insurance."", ""Congratulations! Sure, I can add her as a dependent."", ""Thanks so much."", ""You're welcome. So can I have your first and last name, please?"", ""Yeah okay it's Brian Smith."", ""Thank you. Is Brian spelled b. r. i. a. n.?"", ""yep that's it."", ""Okay, and can I get your date of birth?"", ""September eight of eighty seven."", ""Thank you, and what is your account number?"", ""Yeah I've got that right here I think."", ""Whenever you're ready."", ""Yeah, this is it it's five five three one."", ""five five three one."", ""two nine nine four."", ""two nine nine four."", ""Yeah, that's it."", ""Thank you. One moment while I verify and pull up your account."", ""Sure thing."", ""Okay, thank you, mister Smith. I see your account here, and you are wanting to add your child to the account?"", ""Yeah, my daughter, she was just born a few days ago."", ""Great, I'll just need a some information about your daughter and then I can get her added as your dependent."", ""Great."", ""What is her first and last name?"", ""Yes, it's Ashley that's a. s. h. l. e. y. and then Smith."", ""Great, thank you, and what is her date of birth."", ""Oh two days ago the I haven't slept much, that was August fourth."", ""I remember those days."", ""Oh my gosh the days are just running together."", ""Cherish these days, because they'll be gone before you know it."", ""Oh definitely. I plan on it."", ""And how is your daughter? Did she need any additional hospital stay after birth?"", ""No, thankfully, she and my wife are just fine."", ""That's great to hear, so I'll note that she is healthy and no signs of illness."", ""Okay great."", ""So, when you add a dependent the cost of your insurance does increase. It will be thirty dollars more per month."", ""Yeah I figured that."", ""Sure. My records indicate your payment will process on the August fifteenth, is that correct?"", ""That should be right."", ""Okay, so when that payment processes you'll see the cost increase by thirty dollars."", ""Okay that's fine."", ""Great. Your daughter has officially been added as a dependent to your insurance. You should receive both a confirmation email and letter in the mail for your records."", ""Excellent, thanks."", ""Can I confirm your email is b. r. i. a. n. dot s. m. i. t. h. at gmail dot com?"", ""yes, that's still good."", ""Great, thank you. Is there anything else I can help you with today?"", ""I don't think so well wait, actually, yeah does this become effective immediately?"", ""Yes, sir, it will be back dated to your daughter's birth date."", ""Oh great, awesome. Thanks."", ""Sure thing. Was there anything else?"", ""No, no, I think that's it. I appreciate it."", ""You're welcome, sir. Have a great day and try to get some rest with your newborn."", ""I'm gonna try, but you know how that goes."", ""I do. Congratulations again, and I hope you have a great rest of your day."", ""Thanks so much, you too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
570,"{""dialogue_id"": ""570"", ""turns"": {""turn_id"": [""insurance_570_000"", ""insurance_570_001"", ""insurance_570_002"", ""insurance_570_003"", ""insurance_570_004"", ""insurance_570_005"", ""insurance_570_006"", ""insurance_570_007"", ""insurance_570_008"", ""insurance_570_009"", ""insurance_570_010"", ""insurance_570_011"", ""insurance_570_012"", ""insurance_570_013"", ""insurance_570_014"", ""insurance_570_015"", ""insurance_570_016"", ""insurance_570_017"", ""insurance_570_018"", ""insurance_570_019"", ""insurance_570_020"", ""insurance_570_021"", ""insurance_570_022"", ""insurance_570_023"", ""insurance_570_024"", ""insurance_570_025"", ""insurance_570_026"", ""insurance_570_027"", ""insurance_570_028"", ""insurance_570_029"", ""insurance_570_030"", ""insurance_570_031"", ""insurance_570_032"", ""insurance_570_033"", ""insurance_570_034"", ""insurance_570_035"", ""insurance_570_036"", ""insurance_570_037"", ""insurance_570_038"", ""insurance_570_039"", ""insurance_570_040"", ""insurance_570_041"", ""insurance_570_042"", ""insurance_570_043"", ""insurance_570_044"", ""insurance_570_045"", ""insurance_570_046"", ""insurance_570_047"", ""insurance_570_048"", ""insurance_570_049"", ""insurance_570_050"", ""insurance_570_051"", ""insurance_570_052"", ""insurance_570_053"", ""insurance_570_054"", ""insurance_570_055"", ""insurance_570_056"", ""insurance_570_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, this is Rivertown Insurance. How can I help you today?"", ""#Ah yeah I'm having issues with my billing and need to get the automatic payments turned off."", ""Sure, I can help you with that. What is your first and last name?"", ""Sure, it's Michael Brown."", ""Thank you, mister Brown. What is your date of birth?"", ""yeah it's March fourteenth."", ""March fourteenth, and what year?"", ""Oh yeah, it's nineteen eighty nine."", ""Great, and now in order to verify your identity I also need your account number please."", ""and I can find that where?"", ""If you are on your account online, it will be in the upper right under your name."", ""If I was online I wouldn't be calling you."", ""I apologize, mister Brown. I can also verify your identity with your social security number and security question."", ""Jeez, okay that's fine."", ""Sure. What is your social security number?"", ""five four two."", ""five four two."", ""three one one."", ""three one one."", ""nine five four one."", ""nine five four one, thank you. And to verify your security question, what is name of your first pet?"", ""That would be Bruce."", ""Thank you. One moment while I pull up your account."", ""Okay."", ""Thank you for holding. I have your account pulled up."", ""Yeah, I just want to get rid of the automatic payments."", ""Sure, I can temporarily turn off the automatic payments."", ""No no no, I want it off off. I keep getting overcharged because I can't get see my bill until the automatic payment already goes. I just want it turned off and get regular statements in the mail."", ""Okay, mister Brown. I can take automatic payments off and have regular statements with billing dates mailed to you."", ""Yep, that's exactly what I want because I'm tired of being charged too much."", ""Sure, those automatic payments are turned off. You were scheduled for another payment on August twenty nineth, but you should receive a statement in the mail prior to that date that will allow you to pay by check or credit card."", ""Great, so this won't make me late on anything?"", ""No, unless you don't pay by the date on the statement."", ""Okay cool."", ""So, if I can just get your confirmation on cancelling your automatic payments."", ""You mean like, yes I want to do this?"", ""Yes, sir."", ""Okay, then, yes I want to cancel my automatice payments."", ""Thank you. Your automatic payments have been cancelled. Is there anything else I can help you with today?"", ""Yeah actually, I mentioned being overcharged on my bills. I need to get that fixed."", ""Sure, let me look at your last statement."", ""Yeah, it's super annoying because I'm getting charged two fees when I shouldn't be."", ""I have your statement pulled up, and yes, I see the fee charge on their twice. Let me see what I can do."", ""Thanks."", ""Okay, so I have removed the extra fee. Since I just cancelled your automatic payment, your next statement should reflect the correct amount."", ""Without the double fee thing?"", ""Yes, that should not be on there."", ""Great. And I haven't already been charged that by accident, right?"", ""No, sir. It's not showing that as being charged."", ""Okay great."", ""Is there anything else I can help you with today?"", ""Nah, I'm good now that that's fixed. Thanks."", ""Sure thing, sir. If you need any additional help don't hesitate to give us a call."", ""Okay, thanks."", ""Have a great day, mister Brown."", ""yeah, you too."", ""Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling"", ""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
571,"{""dialogue_id"": ""571"", ""turns"": {""turn_id"": [""insurance_571_000"", ""insurance_571_001"", ""insurance_571_002"", ""insurance_571_003"", ""insurance_571_004"", ""insurance_571_005"", ""insurance_571_006"", ""insurance_571_007"", ""insurance_571_008"", ""insurance_571_009"", ""insurance_571_010"", ""insurance_571_011"", ""insurance_571_012"", ""insurance_571_013"", ""insurance_571_014"", ""insurance_571_015"", ""insurance_571_016"", ""insurance_571_017"", ""insurance_571_018"", ""insurance_571_019"", ""insurance_571_020"", ""insurance_571_021"", ""insurance_571_022"", ""insurance_571_023"", ""insurance_571_024"", ""insurance_571_025"", ""insurance_571_026"", ""insurance_571_027"", ""insurance_571_028"", ""insurance_571_029"", ""insurance_571_030"", ""insurance_571_031"", ""insurance_571_032"", ""insurance_571_033"", ""insurance_571_034"", ""insurance_571_035"", ""insurance_571_036"", ""insurance_571_037"", ""insurance_571_038"", ""insurance_571_039"", ""insurance_571_040"", ""insurance_571_041"", ""insurance_571_042"", ""insurance_571_043"", ""insurance_571_044"", ""insurance_571_045"", ""insurance_571_046"", ""insurance_571_047"", ""insurance_571_048"", ""insurance_571_049"", ""insurance_571_050"", ""insurance_571_051"", ""insurance_571_052"", ""insurance_571_053"", ""insurance_571_054"", ""insurance_571_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""t Hello, thanks for calling Rivertown Insurance customer service. How can I help?"", ""Hi, it's mister Mike."", ""Oh! mister Mike you're on the line once again, how may i help you this time?"", ""Yh, i tried to follow the step by step process you sent to my Email address but I'm having issues with the password."", ""ok sir, you tried login into your profile or our site or app?"", ""uh, please come again."", ""i said which means did you use to access you profile, the company's site or app?"", ""The company's site, I'm having issues using the app."", ""The app is ok now sir, you just have to update it on your apple store or playstore."", ""You said playstore right?"", ""if your using an android device then you can update the app on playstore but if you use an iOS device then you update our app on apple store."", ""ok, I'll do that after this call."", ""ok, so I'll you through the password reset process now."", ""ok."", ""Yh, I'll need to verify something's from you inorder to start the process."", ""ok, so what do you need?"", ""I'll need your first and last name."", ""My name is Mike Johnson."", ""Uh, Date of birth?"", ""nineth of may nineteen ninety one."", ""ok."", ""is that all?"", ""No sir, thats not all."", ""ok."", ""Just hold on a bit."", ""ok."", ""what's your customer number?"", ""er, nine two three something.."", ""Go on sir."", ""Give me sometime to call out the number."", ""ok sir."", ""nine three four."", ""you said nine three four?"", ""Yh."", ""ok sir, go on."", ""four two nine."", ""go on."", ""five eight."", ""Taken."", ""ok, i guess were done."", ""Pardon me sir, one more thing."", ""what's that?"", ""is mikejohnson zero nine at gmail dot com still a good email for you?"", ""nah, it isn't. i no longer use that email."", ""Ok, I'll like to knw your active email so i can send you a link to reset your password so you'll be able to log in your profile."", ""ok, that will be mikejohn zero three four at gmail dot com."", ""ok taken sir."", ""ok."", ""Is there any other thing i can do for you sir?"", ""Nah, that will be all."", ""Ok sir, you'll receive an email with a link right about now which will aid you reset your password."", ""ok, thanks for your assistance."", ""Your most welcomed sir, do have a lovely day."", ""I'll try."", ""bye sir."", ""bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
572,"{""dialogue_id"": ""572"", ""turns"": {""turn_id"": [""insurance_572_000"", ""insurance_572_001"", ""insurance_572_002"", ""insurance_572_003"", ""insurance_572_004"", ""insurance_572_005"", ""insurance_572_006"", ""insurance_572_007"", ""insurance_572_008"", ""insurance_572_009"", ""insurance_572_010"", ""insurance_572_011"", ""insurance_572_012"", ""insurance_572_013"", ""insurance_572_014"", ""insurance_572_015"", ""insurance_572_016"", ""insurance_572_017"", ""insurance_572_018"", ""insurance_572_019"", ""insurance_572_020"", ""insurance_572_021"", ""insurance_572_022"", ""insurance_572_023"", ""insurance_572_024"", ""insurance_572_025"", ""insurance_572_026"", ""insurance_572_027"", ""insurance_572_028"", ""insurance_572_029"", ""insurance_572_030"", ""insurance_572_031"", ""insurance_572_032"", ""insurance_572_033"", ""insurance_572_034"", ""insurance_572_035"", ""insurance_572_036"", ""insurance_572_037"", ""insurance_572_038"", ""insurance_572_039"", ""insurance_572_040"", ""insurance_572_041"", ""insurance_572_042"", ""insurance_572_043"", ""insurance_572_044"", ""insurance_572_045"", ""insurance_572_046"", ""insurance_572_047"", ""insurance_572_048""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""hello there, thank you for calling Rivertown insurance how may i help you?"", ""Good day, how are you doing?"", ""Um I'm very well sir, Hope your having a good day?"", ""Yes of course though there's a bit of an problem."", ""how can i be of help sir."", ""Er there's been a new development."", ""ok, go on sir."", ""I've been promoted at my work place."", ""oh! congrats sir, that's great news."", ""thank you."", ""um so how can i help regarding the new development?"", ""As a result of the promotion I'm to move to a new city."", ""ok, go on."", ""So i was wondering if the company has a branch over there."", ""um which city is that?"", ""Newyork."", ""Yh, we've got a branch there. Is that all you wanted to find out?"", ""nah, considering how busy I'll be i called to know if an agent of the company would assist me change plan and do some other things."", ""Yh, sure."", ""ok, so what next?"", ""um just a minute sir."", ""ok."", ""Yh, I'm still on it."", ""Take your time, I'm less busy at the moment."", ""Sir, would you like to contacted via phone or email?"", ""I'll prefer the email."", ""ok sir, can you please call out your email address."", ""Um I'll like to call out my phone number also."", ""ok, go on sir."", ""five three one."", ""go on."", ""two two four."", ""Yh."", ""nine two four four."", ""ok, taken. please call out your email address now."", ""Er, that will be brixton at gmail dot com."", ""Pardon me sir, please recall."", ""Thats fine."", ""."", ""i said, brixton at gmail dot com."", ""ok sir."", ""So?"", ""You'll get a mail from our agent in Newyork, he'll help you out."", ""when? cause I'll like to accomplish that as quick as possible before i travel."", ""Very soon sir."", ""ok, thank you once again."", ""Your most welcomed sir."", ""Thank you, have a nice day."", ""You too sir.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""FindAgent""], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
573,"{""dialogue_id"": ""573"", ""turns"": {""turn_id"": [""insurance_573_000"", ""insurance_573_001"", ""insurance_573_002"", ""insurance_573_003"", ""insurance_573_004"", ""insurance_573_005"", ""insurance_573_006"", ""insurance_573_007"", ""insurance_573_008"", ""insurance_573_009"", ""insurance_573_010"", ""insurance_573_011"", ""insurance_573_012"", ""insurance_573_013"", ""insurance_573_014"", ""insurance_573_015"", ""insurance_573_016"", ""insurance_573_017"", ""insurance_573_018"", ""insurance_573_019"", ""insurance_573_020"", ""insurance_573_021"", ""insurance_573_022"", ""insurance_573_023"", ""insurance_573_024"", ""insurance_573_025"", ""insurance_573_026"", ""insurance_573_027"", ""insurance_573_028"", ""insurance_573_029"", ""insurance_573_030"", ""insurance_573_031"", ""insurance_573_032"", ""insurance_573_033"", ""insurance_573_034"", ""insurance_573_035"", ""insurance_573_036"", ""insurance_573_037"", ""insurance_573_038"", ""insurance_573_039"", ""insurance_573_040"", ""insurance_573_041"", ""insurance_573_042"", ""insurance_573_043"", ""insurance_573_044"", ""insurance_573_045"", ""insurance_573_046"", ""insurance_573_047"", ""insurance_573_048"", ""insurance_573_049"", ""insurance_573_050"", ""insurance_573_051"", ""insurance_573_052"", ""insurance_573_053"", ""insurance_573_054"", ""insurance_573_055"", ""insurance_573_056"", ""insurance_573_057"", ""insurance_573_058"", ""insurance_573_059"", ""insurance_573_060"", ""insurance_573_061"", ""insurance_573_062"", ""insurance_573_063"", ""insurance_573_064"", ""insurance_573_065"", ""insurance_573_066"", ""insurance_573_067"", ""insurance_573_068"", ""insurance_573_069"", ""insurance_573_070"", ""insurance_573_071""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello.."", ""hello there, I'm James."", ""hello mister James, I'm Josh from Rivertown insurance. how may i help you."", ""um, i currently using the preferred Auto package on the automobile plan."", ""You said the preferred auto package right?"", ""Yh."", ""ok sir, go on."", ""I want a change of plan, is it possible?"", ""Sometime ago it wasn't but it is now."", ""Why's that?"", ""it was the company's policy. Customer's had to wait till their current plan runs out before a change of plan."", ""i guess i came at the right time."", ""Yes sir, so which plan would like to switch to?"", ""I'll like to know about the available plans."", ""we offer life, pet, automobile, condo, home owner and renter insurance. which one are you going for sir?"", ""I meant the plans under the Automobile package."", ""Give me a minute sir."", ""ok."", ""I'm trying to get hold of it. Are you still on the line sir?"", ""Yh."", ""ok sir, we have the basic auto is a thousand dollar per year, the preferred auto is One five hundred dollar per year and the complete Auto is two thousand dollars."", ""So what's the difference between the plans."", ""The benefits attatched to the different plans and prices."", ""ok."", ""Yh, All the plan span for a year."", ""ok so which plan do you suggest i go for?"", ""You can go for any plan based on what suits you and your budget."", ""ok, i would like to switch to the basic auto plan."", ""come again sir, i dint get you."", ""i said I'll like to switch from the preferred auto plan to the basic auto plan."", ""ok sir."", ""Yh, I'm working on something and i need all the little money i can get thats why I'm switching the basic auto plan."", ""ok sir, that's fine. hold, I'll need some time to put you through on the process."", ""ok."", ""So would you prefer i send you a mail containing a form you could fill offline and send back or you would rather provide the necessary information during this call?"", ""i prefer to provide every information you need to the switch in plan."", ""Ok sir,, please do stay on the line."", ""ok."", ""ok sir, are you there?"", ""Yes i am."", ""ok, I'll need information required for identity verification."", ""um ok, so what do you need?"", ""What's your first name?"", ""James."", ""ok, mister James what's your last name?"", ""Patrick."", ""Taken. I'll need your date of birth too."", ""Uh, that will be the fifth of August nineteen ninty."", ""what's your phone number?"", ""plus two two five."", ""Yh, go on."", ""seven nine four."", ""go on."", ""five zero one three."", ""You said five zero one two?"", ""I said five Zero one three."", ""ok sir, taken."", ""So are we done?"", ""Not yet sir, just for confirmation you said your switching to the basic auto plan right?"", ""Yh."", ""what's the duration sir?"", ""For a year."", ""ok, taken."", ""Any other thing?"", ""No sir, that will be all for now."", ""ok."", ""You'll get an email confirming your switch in plan."", ""ok."", ""Yh, that will be all."", ""Thanks for aiding me make the switch."", ""Your most welcomed sir, do have a nice day."", ""You too sir.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
574,"{""dialogue_id"": ""574"", ""turns"": {""turn_id"": [""insurance_574_000"", ""insurance_574_001"", ""insurance_574_002"", ""insurance_574_003"", ""insurance_574_004"", ""insurance_574_005"", ""insurance_574_006"", ""insurance_574_007"", ""insurance_574_008"", ""insurance_574_009"", ""insurance_574_010"", ""insurance_574_011"", ""insurance_574_012"", ""insurance_574_013"", ""insurance_574_014"", ""insurance_574_015"", ""insurance_574_016"", ""insurance_574_017"", ""insurance_574_018"", ""insurance_574_019"", ""insurance_574_020"", ""insurance_574_021"", ""insurance_574_022"", ""insurance_574_023"", ""insurance_574_024"", ""insurance_574_025"", ""insurance_574_026"", ""insurance_574_027"", ""insurance_574_028"", ""insurance_574_029"", ""insurance_574_030"", ""insurance_574_031"", ""insurance_574_032"", ""insurance_574_033"", ""insurance_574_034"", ""insurance_574_035"", ""insurance_574_036"", ""insurance_574_037"", ""insurance_574_038"", ""insurance_574_039"", ""insurance_574_040"", ""insurance_574_041"", ""insurance_574_042"", ""insurance_574_043"", ""insurance_574_044"", ""insurance_574_045"", ""insurance_574_046"", ""insurance_574_047"", ""insurance_574_048"", ""insurance_574_049"", ""insurance_574_050"", ""insurance_574_051"", ""insurance_574_052"", ""insurance_574_053"", ""insurance_574_054"", ""insurance_574_055"", ""insurance_574_056"", ""insurance_574_057"", ""insurance_574_058"", ""insurance_574_059"", ""insurance_574_060"", ""insurance_574_061"", ""insurance_574_062"", ""insurance_574_063"", ""insurance_574_064"", ""insurance_574_065"", ""insurance_574_066""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good day. Thank you for calling Rivertown insurance, my name is Patrick Egan, how can I help you?"", ""This is Doctor Mike on the line."", ""Doctor, how may i be of help to you?"", ""I'm calling regarding an accident that happened."", ""oh! i hope no lives were lost?"", ""No. Just minor body injuries."", ""I'm glad your okay sir."", ""um i wasn't involved in the accident, it was just my son."", ""okay sir, I'll like to some get details regarding the accident."", ""Okay, that's fine."", ""er, but first of all I'll need you to state your first name, last name, date of birth and customer number."", ""that's ok."", ""okay Doctor, you can go on."", ""My first name is Mike."", ""Go on sir."", ""my last name is Sannibal."", ""uh okay, your date of birth sir."", ""eighteenth of June nineteen eighty three."", ""um lastly, your customer number."", ""good thing i knw it off heart."", ""go on sir."", ""double three two."", ""Taken."", ""triple five eight four one."", ""uh doctor please recall."", ""triple five."", ""yeah."", ""eight four one."", ""Taken. So lets get details of the accident."", ""Okay, detail like?"", ""Just a few details like name of the car, model, time date and so on."", ""okay, The car was a Mercedes Benz."", ""hold on a second."", ""yeah."", ""Doctor what's the model?"", ""um it's a Mercedes benz C four fifty. A two nineteen model."", ""I'll need the date of the accident."", ""Today."", ""er you mean today, the twenty ninth of Thursday twenty twenty-one?"", ""sure!"", ""Accident time?"", ""My son said it happen about twenty five minutes from now before i called you."", ""er okay."", ""So that should be half pass eleven am."", ""okay, location of accident?"", ""it happened here in Texas."", ""Taken. Did he mention how the accident happened?"", ""Yeah, he said he lost control of the vehicle and drove into a nearby shop."", ""okay your claim number is zero four five."", ""okay."", ""Your claim will be lodged and be assessed by our agents."", ""That's fine.. er."", ""Go on sir. You want me to help you do something."", ""um not really."", ""okay."", ""I wanted to know if there's any other way of reporting such cases like this other than calling the help line."", ""uh, you can always send a mail or visit a near by branch office of ours."", ""okay, thanks."", ""Is there any other thing you'll like me to do for you?"", ""um Yeah! could you please send me a mail on how to change plan regarding an insurance package with the company?"", ""okay sir, I'll do just that as soon as possible."", ""Thanks alot."", ""Your welcome sir."", ""okay, bye."", ""Bye Doctor and do have a nice day."", ""You too mister Patrick."", ""i certainly will doctor, bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
575,"{""dialogue_id"": ""575"", ""turns"": {""turn_id"": [""insurance_575_000"", ""insurance_575_001"", ""insurance_575_002"", ""insurance_575_003"", ""insurance_575_004"", ""insurance_575_005"", ""insurance_575_006"", ""insurance_575_007"", ""insurance_575_008"", ""insurance_575_009"", ""insurance_575_010"", ""insurance_575_011"", ""insurance_575_012"", ""insurance_575_013"", ""insurance_575_014"", ""insurance_575_015"", ""insurance_575_016"", ""insurance_575_017"", ""insurance_575_018"", ""insurance_575_019"", ""insurance_575_020"", ""insurance_575_021"", ""insurance_575_022"", ""insurance_575_023"", ""insurance_575_024"", ""insurance_575_025"", ""insurance_575_026"", ""insurance_575_027"", ""insurance_575_028"", ""insurance_575_029"", ""insurance_575_030"", ""insurance_575_031"", ""insurance_575_032"", ""insurance_575_033"", ""insurance_575_034"", ""insurance_575_035"", ""insurance_575_036"", ""insurance_575_037"", ""insurance_575_038"", ""insurance_575_039"", ""insurance_575_040"", ""insurance_575_041"", ""insurance_575_042"", ""insurance_575_043"", ""insurance_575_044"", ""insurance_575_045"", ""insurance_575_046"", ""insurance_575_047"", ""insurance_575_048"", ""insurance_575_049"", ""insurance_575_050"", ""insurance_575_051"", ""insurance_575_052"", ""insurance_575_053"", ""insurance_575_054"", ""insurance_575_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Rivertown Insurance. How can I help you today?"", ""yes I need to make sure my payment has gone through."", ""Sure, I can check your payment status."", ""Oh great thanks."", ""Of course, what is your first and last name?"", ""Yeah, sure it's Jane Snow."", ""Thank you, miss Snow. What is your date of birth?"", ""my birthday is August first of nineteen sixty five."", ""Thank you, and what is your account number?"", ""Is that the the really long number?"", ""Your account number, or customer number, should be eight digits long."", ""Oh, okay, I need to find that real quick hold on."", ""Sure, take your time."", ""I normally have these things all ready."", ""It's okay, no problem."", ""Okay, I think I got it here eight numbers right?"", ""Yes, the account number is eight digits long."", ""Awesome, then I found it."", ""Great whenever you're ready."", ""Okay, it's nine nine two three "", ""Nine nine two three."", ""yes and then four five one one."", ""Four five one one."", ""Yeah, that's it."", ""Great, thank you. One moment please while I pull up your account."", ""Sure yeah."", ""Okay, I have your account pulled up here. You wanted to confirm your most recent payment, correct?"", ""Yes well I think it would be the most recent. I normally get a notice from my credit card when a transaction is made, but I haven't seen one this month."", ""Okay, let me look real quick."", ""Sure, I think it normally goes through on like the tenth or twelfth of the month? Something like that."", ""Okay, I see last month's payment was on the twelfth, and then "", ""Yeah, it's the twelfth then okay, then I didn't get a notice of payment."", ""Okay, so this month's payment did go through on the twelfth as well."", ""Oh it did?"", ""Yes, I am seeing it right here that it posted on June twelfth."", ""Oh good, okay, I was worried that I would be late."", ""No, you are good. Your account is currently paid in full."", ""Excellent. I wonder why I didn't get my notification?"", ""That's a good question. You might need to check with your credit card company."", ""Yeah, I'll probably do that. I might have just missed it, but I normally see them."", ""I've had a few glitches with notifications from my credit card company, so it may have been that."", ""Yeah, that's true."", ""Would like an email confirmation of your payment?"", ""Oh that would be great in case I need it for for the credit card company or anything."", ""Sure think. Let me confirm your email."", ""Sure okay."", ""I have jane snow at gmail dot com, is that still correct?"", ""Yep that's the right email."", ""Great, I'll send you a confirmation that this payment was received."", ""Awesome. I appreciate it."", ""Sure, no problem. Is there anything else I can help you with today?"", ""No, thank you, that was all I needed."", ""Okay, well thank you for calling and I hope you have a great rest of your day."", ""thanks, you too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
576,"{""dialogue_id"": ""576"", ""turns"": {""turn_id"": [""insurance_576_000"", ""insurance_576_001"", ""insurance_576_002"", ""insurance_576_003"", ""insurance_576_004"", ""insurance_576_005"", ""insurance_576_006"", ""insurance_576_007"", ""insurance_576_008"", ""insurance_576_009"", ""insurance_576_010"", ""insurance_576_011"", ""insurance_576_012"", ""insurance_576_013"", ""insurance_576_014"", ""insurance_576_015"", ""insurance_576_016"", ""insurance_576_017"", ""insurance_576_018"", ""insurance_576_019"", ""insurance_576_020"", ""insurance_576_021"", ""insurance_576_022"", ""insurance_576_023"", ""insurance_576_024"", ""insurance_576_025"", ""insurance_576_026"", ""insurance_576_027"", ""insurance_576_028"", ""insurance_576_029"", ""insurance_576_030"", ""insurance_576_031"", ""insurance_576_032"", ""insurance_576_033"", ""insurance_576_034"", ""insurance_576_035"", ""insurance_576_036"", ""insurance_576_037"", ""insurance_576_038"", ""insurance_576_039"", ""insurance_576_040"", ""insurance_576_041"", ""insurance_576_042"", ""insurance_576_043"", ""insurance_576_044"", ""insurance_576_045"", ""insurance_576_046"", ""insurance_576_047"", ""insurance_576_048"", ""insurance_576_049"", ""insurance_576_050"", ""insurance_576_051"", ""insurance_576_052"", ""insurance_576_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, this is Rivertown Insurance. My name is James. How can I help you today?"", ""yeah our son just turned twenty six, so I guess I need to remove him from our insurance policy."", ""Yes, I can definitely help you with that."", ""Great, do you need my policy number?"", ""I will, but first can I have your first and last name, please?"", ""Oh yeah sure, it's John Stuart."", ""Great, can I confirm the spelling of John, j. o. h. n and."", ""oh yeah, that's right and Stuart is s. t. u. a. r. t."", ""Thank you, mister Stuart. What is your date of birth?"", ""yes October ninth, nineteen sixty seventy four."", ""Thank you, and what is your account number?"", ""Is that my policy number?"", ""You have an overall account number that's eight numbers long, and then you have individual policy number that's ten numbers long."", ""okay, hold on."", ""Sure."", ""Okay thanks, I think I have both numbers now which one do you want first?"", ""Great, if I can have your account number first?"", ""Sure okay, that's five six one two."", ""Five six one two."", ""yeah, and one nine nine one."", ""One nine nine one."", ""Yeah."", ""Great, and now the policy number?"", ""Yeah, that's two three nine nine five."", ""Two three nine nine five."", ""six six four four one."", ""Six six four four one."", ""Yep."", ""Okay, one moment please while I pull up your account."", ""Sure thing."", ""Great, thank you. I have your account pulled up and I see your health insurance policy. I am showing you have three dependents?"", ""Yes, that's right. I have two sons and one daughter."", ""Okay, what is the first and last name of the dependent you are wanting to remove from your policy?"", ""Yes, that's my son. His name is Mark Stuart."", ""Thank you, I see him on the policy. What date do you want removal effective on?"", ""Oh I guess his birthday, since that's when he turned twenty six which is when he's no longer covered, right?"", ""Yes, sir, that's correct."", ""Okay, so his birthday was Monday, which was April second."", ""Sure, I will make the effective date April second. Now, with removing a dependent you will see a decrease in your policy price."", ""Oh, great, I had thought about that awhile ago but honestly I forgot."", ""Yes, you will see a thirty dollar decrease on your next payment, which looks to be on April thirtieth."", ""Yes, I pay at the end of each month I think."", ""This next payment will reflect the decrease in price."", ""Excellent, thanks."", ""Also, you will receive an email confirmation of the dependent change on your policy, as well as a copy in the mail."", ""Okay that's good."", ""Now can I confirm your email address? I have john dot stuart at yahoo dot com, is that correct?"", ""Yeah, that would be right."", ""Sure. Is there anything else I can help you with today?"", ""No I think that was all I needed today, thanks."", ""Sure, thank you so much for calling today. I hope you have a great day."", ""Thanks, you too. I appreciate the help."", ""You're welcome. Good bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
577,"{""dialogue_id"": ""577"", ""turns"": {""turn_id"": [""insurance_577_000"", ""insurance_577_001"", ""insurance_577_002"", ""insurance_577_003"", ""insurance_577_004"", ""insurance_577_005"", ""insurance_577_006"", ""insurance_577_007"", ""insurance_577_008"", ""insurance_577_009"", ""insurance_577_010"", ""insurance_577_011"", ""insurance_577_012"", ""insurance_577_013"", ""insurance_577_014"", ""insurance_577_015"", ""insurance_577_016"", ""insurance_577_017"", ""insurance_577_018"", ""insurance_577_019"", ""insurance_577_020"", ""insurance_577_021"", ""insurance_577_022"", ""insurance_577_023"", ""insurance_577_024"", ""insurance_577_025"", ""insurance_577_026"", ""insurance_577_027"", ""insurance_577_028"", ""insurance_577_029"", ""insurance_577_030"", ""insurance_577_031"", ""insurance_577_032"", ""insurance_577_033"", ""insurance_577_034"", ""insurance_577_035"", ""insurance_577_036"", ""insurance_577_037"", ""insurance_577_038"", ""insurance_577_039"", ""insurance_577_040"", ""insurance_577_041"", ""insurance_577_042"", ""insurance_577_043"", ""insurance_577_044"", ""insurance_577_045"", ""insurance_577_046"", ""insurance_577_047"", ""insurance_577_048"", ""insurance_577_049"", ""insurance_577_050"", ""insurance_577_051"", ""insurance_577_052"", ""insurance_577_053"", ""insurance_577_054"", ""insurance_577_055"", ""insurance_577_056"", ""insurance_577_057"", ""insurance_577_058"", ""insurance_577_059"", ""insurance_577_060"", ""insurance_577_061"", ""insurance_577_062"", ""insurance_577_063"", ""insurance_577_064""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, this is Rivertown Insurance. How can I help you today?"", ""yes, hi, I'm in the process of moving and I need to change my address on my account."", ""Sure, I can help you with that."", ""Thanks."", ""Okay, so first, can I have your first and last name, please?"", ""yeah sure, it's Sarah White."", ""Sarah, spelled s. a. r. a. h and White spelled w. h. i. t. e. is that correct?"", ""yes, that's right."", ""Thank you. What is your date of birth?"", ""January tenth of nineteen ninety eight."", ""And what is your account number?"", ""yeah, I have that right here actually. I came prepared."", ""that's great."", ""It's five four three two nine eight seven six."", ""Five four three two nine."", ""Oh wait, that's that's not an eight, it's a three, so it's three seven six."", ""Okay, so five four three two nine three seven six."", ""Yeah, that's right sorry about the mess up."", ""No problem. okay, I have verified your account. Now, have you moved to the new address?"", ""Yeah, we we just finished moving in today."", ""Well congratulations!"", ""I'm exhausted, but thanks."", ""I can imagine. So can you verify your current address?"", ""Wait, the new address?"", ""Sorry the address that's currently listed on the account."", ""Oh right yeah it's two oh five Sycamore Lane, and that's in Beaver Texas."", ""And the zip code?"", ""Five four three two nine."", ""Great, thank you. What is the new address?"", ""Yeah it's one oh oh five Berrybrook Place oh and that's all one word and it's in Green Kansas."", ""Okay, one zero zero five Barry spelled b. a. r. r. y. brook."", ""No no, it's Berry as in the fruit so no a. but with an e."", ""Oh oh oh, okay so b. e. r. r. y. and then brook b. r. o. o. k."", ""yeah, and that's all one word and not separate."", ""Gotcha, okay, and what is the zip code?"", ""Ah wait, I don't have that memorized yet, hold on just a sec."", ""Sure no problem."", ""Trying to learn all this new stuff is hard."", ""I understand, take your time."", ""Thanks, okay so I think I have it here yes that's it, okay so it's seven three five oh four."", ""Seven three five zero four."", ""Yep, that's it."", ""Okay, thank you and you wanted this new address effective immediately on your account, correct?"", ""Yes please, that would be great."", ""Sure, I can do that."", ""Great, thanks. Oh I need to update my phone number too cause that changed too."", ""Of course, can you verify the current phone number on the account?"", ""Yeah it's four five two nine nine oh seven five three three."", ""Thank you. Now what is the new phone number?"", ""five oh four three three three five nine oh one."", ""Five zero four three three three five nine zero one, is that correct?"", ""Yeah."", ""Okay, I have that updated on the account as well."", ""Awesome, thanks."", ""Sure, no problem. Is there anything else I can help you with today?"", ""No well, wait, I do have a question."", ""Sure."", ""Will I get a confirmation email or something that my address has been changed?"", ""Yes, we will mail a letter to your new address confirming the change of address."", ""Okay, great, that'll be good."", ""Great. Was there anything I can help you with?"", ""No, I appreciate the help. thanks."", ""Sure thing. I hope you have a great day."", ""Thank you. You too. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
578,"{""dialogue_id"": ""578"", ""turns"": {""turn_id"": [""insurance_578_000"", ""insurance_578_001"", ""insurance_578_002"", ""insurance_578_003"", ""insurance_578_004"", ""insurance_578_005"", ""insurance_578_006"", ""insurance_578_007"", ""insurance_578_008"", ""insurance_578_009"", ""insurance_578_010"", ""insurance_578_011"", ""insurance_578_012"", ""insurance_578_013"", ""insurance_578_014"", ""insurance_578_015"", ""insurance_578_016"", ""insurance_578_017"", ""insurance_578_018"", ""insurance_578_019"", ""insurance_578_020"", ""insurance_578_021"", ""insurance_578_022"", ""insurance_578_023"", ""insurance_578_024"", ""insurance_578_025"", ""insurance_578_026"", ""insurance_578_027"", ""insurance_578_028"", ""insurance_578_029"", ""insurance_578_030"", ""insurance_578_031"", ""insurance_578_032"", ""insurance_578_033"", ""insurance_578_034"", ""insurance_578_035"", ""insurance_578_036"", ""insurance_578_037"", ""insurance_578_038"", ""insurance_578_039"", ""insurance_578_040"", ""insurance_578_041"", ""insurance_578_042"", ""insurance_578_043"", ""insurance_578_044"", ""insurance_578_045"", ""insurance_578_046"", ""insurance_578_047"", ""insurance_578_048"", ""insurance_578_049"", ""insurance_578_050"", ""insurance_578_051"", ""insurance_578_052"", ""insurance_578_053"", ""insurance_578_054"", ""insurance_578_055"", ""insurance_578_056"", ""insurance_578_057"", ""insurance_578_058"", ""insurance_578_059"", ""insurance_578_060"", ""insurance_578_061"", ""insurance_578_062"", ""insurance_578_063"", ""insurance_578_064"", ""insurance_578_065"", ""insurance_578_066"", ""insurance_578_067"", ""insurance_578_068"", ""insurance_578_069"", ""insurance_578_070"", ""insurance_578_071"", ""insurance_578_072"", ""insurance_578_073"", ""insurance_578_074"", ""insurance_578_075"", ""insurance_578_076"", ""insurance_578_077"", ""insurance_578_078"", ""insurance_578_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Rivertown Insurance. How can I help you today?"", ""Oh hi yes I need to get that paper for my car that shows I have insurance."", ""You need your proof of insurance?"", ""Yeah that's it, thanks."", ""Sure, I can help you with that. What is your first and last name?"", ""Sure it's Bryan Holliday."", ""Okay, Brian spelled b. r. i. a. n. and "", ""Oh no, it's Bryan with a y. so b. r. y. a. n."", ""Okay thank you, and could you spell your last name for me?"", ""Yeah sure it's h. o. l. l. i. d. a. y."", ""Great, thank you."", ""Yeah sorry my name is kinda complicated."", ""No problem, sir. What is your date of birth?"", ""it's February eight nineteen eighty nine."", ""Thank you, sir, and what's your account number?"", ""Oh it's wait let me find my last statement."", ""Sure, no problem."", ""Okay, I got it here I think it says one oh oh two four five nine one."", ""One zero zero two four five nine one, is that correct?"", ""Yeah, that's what I have one my statement."", ""Okay, one moment while I pull up your account."", ""Yeah sure."", ""Thank you for waiting. I have your account pulled up. Can you verify your policy number for me? This one is ten digits long."", ""Another one? Gosh okay let me get that statement back."", ""Thank you, sir."", ""Okay nine five one one two "", ""Nine five one one two."", ""Yeah then three oh oh oh four."", ""Three zero zero zero four."", ""Yep."", ""Thank you. Now you wanted to get your proof of insurance for your car, correct?"", ""Yeah, I realized I don't have a copy."", ""Sure, I can get you a copy. We offer a printed and a digital version. Do you have a preference?"", ""Oh don't you have to have a physical copy in your car?"", ""Typically you do, but our digital version would allow you to print it at home."", ""Oh gotcha, well, I don't have a printer, or I guess can you print it and mail it?"", ""Of course, sir, no problem."", ""There's no difference between the versions though, right?"", ""No, there's no difference."", ""Oh cool, okay, then yeah printed is fine."", ""Sure, can I verify your mailing address?"", ""Oh yeah it's five oh five North Pine Street apartment three oh two and that's in Paris Kansas."", ""Okay, five zero five North Pine Street apartment number three zero two Paris Kansas?"", ""Yeah, you got it."", ""And your zip code?"", ""Oh yeah eight oh oh one two."", ""Eight zero zero one two?"", ""Yeah."", ""Great, thank you, now for shipping "", ""Do you have shipping options? I mean, I don't have to pay, do I?"", ""we have two shipping options. One is free first class shipping, or you can pay seven dollars for expediated shipping."", ""Oh okay "", ""We do provide tracking on the first class shipping, and normally it is received in less than five days."", ""Oh that's cool I'm fine with the free one."", ""Sure, I can send it first class."", ""Great, thanks you said I would get tracking?"", ""Yes, sir, I can provide that to you in just one moment."", ""Awesome I appreciate it."", ""Sure thing. Okay, I have your tracking number here, do you have something to write it down with?"", ""Oh hold on I got a pen around here somewhere."", ""Sure, sir and I will also email you a confirmation with the tracking information as well."", ""Oh great okay I have a pen."", ""Okay, it's nine zero zero one four three two five."", ""Oh oh oh, nine oh oh one four three two five."", ""Yes, then four three two one nine nine one one."", ""four three two one nine nine "", ""One one."", ""One one, got it. Thanks."", ""Sure, sir, now can I verify our email? We have b. r. y. a. n. h. at yahoo dot com, is that correct?"", ""Yes, that's it thanks."", ""Great, I will also send you a confirmation email with the tracking number as well."", ""Oh awesome thanks."", ""Of course, sir, is there anything else I can help you with today?"", ""no, I think I'm good. Thanks."", ""Great, thank you for calling us today, and if you don't mind staying on the line, there will be a short survey regarding the service you received today."", ""Sure okay."", ""Thank you. I hope you have a great day."", ""Thanks you too."", ""Thank you. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
579,"{""dialogue_id"": ""579"", ""turns"": {""turn_id"": [""insurance_579_000"", ""insurance_579_001"", ""insurance_579_002"", ""insurance_579_003"", ""insurance_579_004"", ""insurance_579_005"", ""insurance_579_006"", ""insurance_579_007"", ""insurance_579_008"", ""insurance_579_009"", ""insurance_579_010"", ""insurance_579_011"", ""insurance_579_012"", ""insurance_579_013"", ""insurance_579_014"", ""insurance_579_015"", ""insurance_579_016"", ""insurance_579_017"", ""insurance_579_018"", ""insurance_579_019"", ""insurance_579_020"", ""insurance_579_021"", ""insurance_579_022"", ""insurance_579_023"", ""insurance_579_024"", ""insurance_579_025"", ""insurance_579_026"", ""insurance_579_027"", ""insurance_579_028"", ""insurance_579_029"", ""insurance_579_030"", ""insurance_579_031"", ""insurance_579_032"", ""insurance_579_033"", ""insurance_579_034"", ""insurance_579_035"", ""insurance_579_036"", ""insurance_579_037"", ""insurance_579_038"", ""insurance_579_039"", ""insurance_579_040"", ""insurance_579_041"", ""insurance_579_042"", ""insurance_579_043"", ""insurance_579_044"", ""insurance_579_045"", ""insurance_579_046"", ""insurance_579_047"", ""insurance_579_048"", ""insurance_579_049"", ""insurance_579_050"", ""insurance_579_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Blue Point Insurance. This is Jason how can I help you?"", ""Hi Jason. My name is Miranda and I am having an issue with automatic billing."", ""Tell me a little bit more about this issue Miranda."", ""Well I was charged twice this month for my premiums and I am not happy about this."", ""I am sorry to hear that. I do apologize for that."", ""So I would like to change my automatic billing."", ""Ok I can help you with that. Miranda what is your last name?"", ""My last name is Hover."", ""H-o-v-e-r?"", ""Yes but can we figure out when you are going to give me my oney back?"", ""Yes we will get that figured out but I need to pull up your account to see what is going on."", ""Fine."", ""Miranda I do need to verify your date of birth."", ""May first ninteen ninty one."", ""Thank you and I also need to verify your security question. Which high school did you attend?"", ""Mills Lake."", ""Thank you. Give me one minute while I pull everything up."", ""Alright I do see on my end that you were charged twice. Like I said I am so sorry about that. I am going to go and get a supervisor to get that money back to you. Give me one moment."", ""Ok."", ""Thank you for holding Miranda are you still there?"", ""Yes did we get this resolved, because I have bills to pay."", ""Yes we did. My supervisor is going to reverse the charge for you."", ""Ok because this is not ok. I needed this money in my account."", ""I do apologize again this should not have happened."", ""Yeah I am not happy."", ""Like I said I do apologize. I know you stated you would like to change the billing method which way would you like to be billed?"", ""Do I have an option?"", ""You do. So we offer a few other options besides automatic billing. The first we can send you a monthly bill in the mail and you can pay by check. Or we can create an online account which you can pay then by credit or debit card. Or the last option would be to call once a month and pay over the phone."", ""Which option are you thinking?"", ""I am going to do the online one."", ""Ok do you have an online account with us?"", ""Yes."", ""Ok so every month you will get an email to pay that bill through your online account."", ""Ok."", ""I just want to verify the email address we have on file. Is it m-i-r-a-n-d-a-f-s-one -nine -five -five at yahoo dot com?"", ""Yes that is correct."", ""Thank you. That will be where your invoices go."", ""Ok. So when will I have my money back?"", ""So it does take seven to ten business days to go back into your account."", ""That is not right. You can take it out right away, but can't put it back in right away. This is unacceptable."", ""Mam I do apologize and there is nothing on my end that I can do as far as that part. I did let the supervisor know this is an issue and they are looking into it. I do apologize."", ""Mhm ok."", ""So I do want to verify your automatic billing has been cancelled and you will not be charged again. And we have set up online payments and you will receive an email once a month to pay your bill. Sound good?"", ""I guess so."", ""If your money is not back in your account within ten business days please give us a call back and we will figure out what is going on."", ""#Er ok."", ""Is there anything else I can help you with?"", ""Not at this time."", ""Okay well like I said I do apologize for everything that has happened."", ""Thanks."", ""Please let me know if you have any other questions other wise thank you for calling in and have a good day."", ""You too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
580,"{""dialogue_id"": ""580"", ""turns"": {""turn_id"": [""insurance_580_000"", ""insurance_580_001"", ""insurance_580_002"", ""insurance_580_003"", ""insurance_580_004"", ""insurance_580_005"", ""insurance_580_006"", ""insurance_580_007"", ""insurance_580_008"", ""insurance_580_009"", ""insurance_580_010"", ""insurance_580_011"", ""insurance_580_012"", ""insurance_580_013"", ""insurance_580_014"", ""insurance_580_015"", ""insurance_580_016"", ""insurance_580_017"", ""insurance_580_018"", ""insurance_580_019"", ""insurance_580_020"", ""insurance_580_021"", ""insurance_580_022"", ""insurance_580_023"", ""insurance_580_024"", ""insurance_580_025"", ""insurance_580_026"", ""insurance_580_027"", ""insurance_580_028"", ""insurance_580_029"", ""insurance_580_030"", ""insurance_580_031"", ""insurance_580_032"", ""insurance_580_033"", ""insurance_580_034"", ""insurance_580_035"", ""insurance_580_036"", ""insurance_580_037"", ""insurance_580_038"", ""insurance_580_039"", ""insurance_580_040"", ""insurance_580_041"", ""insurance_580_042"", ""insurance_580_043"", ""insurance_580_044"", ""insurance_580_045"", ""insurance_580_046"", ""insurance_580_047"", ""insurance_580_048"", ""insurance_580_049"", ""insurance_580_050"", ""insurance_580_051"", ""insurance_580_052"", ""insurance_580_053"", ""insurance_580_054"", ""insurance_580_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, this is Rivertown Insurance. How can I help you today?"", ""yeah on my online account I need to change that security question and I can't figure out how."", ""Sure, okay, I can help you with that."", ""Okay great cause I was getting really frustrated online with it."", ""Sure, I understand. Can I have your first and last name, please?"", ""sure it's Michael Baird."", ""Okay, Michael m. i. c. h. a. e. l. and Beard b. e. a. r. d.?"", ""Oh, that Michael's right but my last name is Baird b. a. i. r. d."", ""Oh I apologize, sir, let me change that."", ""Sure, no problem."", ""Okay, mister Baird, what is your date of birth?"", ""Yeah, my birthday is November ninth of nineteen seventy six."", ""Thank you, sir. And what is your account number?"", ""Oh I don't know."", ""Are you able to look it up?"", ""Not really, I don't keep a lot of paperwork around. I thought this would be easy to do."", ""Okay, sir, I can use your social security number and security question to verify your identity."", ""Okay, that's fine. I know my security question I just want to change it."", ""Sure thing. So what is your social security number?"", ""Yeah, my social is four three two."", ""Four three two."", ""nine five nine."", ""nine five nine."", ""twenty thirty."", ""two zero three zero?"", ""Yep."", ""Thank you, sir, and for your security question what is your mother's maiden name?"", ""Oh right that's Brown."", ""Thank you. One moment while I pull up your account."", ""Sure thing thanks."", ""Okay, I have your account pulled up. Do you know what you'd like your new security question to be?"", ""What options do I have?"", ""You could do what is the name of your childhood best friend?"", ""Oh goodness no not that one."", ""Okay, another option is what is the name of your high school?"", ""maybe, are there any others?"", ""You could also do what is the name of your first pet?"", ""Oh I've never had any pets, so I guess the high school one."", ""Sure, so if you could answer what is the name of your high school for me?"", ""Oh right it's Spartan High School, that's s. p. a. r. t. a. n. with the s. capitalized."", ""Great, thank you. Okay, so I have that security question updated and changed for you and."", ""awesome thanks."", ""Sure, would you like an email confirmation that it's been changed?"", ""Oh nah I don't think so."", ""Sure, sir. Is there anything else I can help you with today?"", ""Oh I wondered if you can do this online if I want to change it in the future?"", ""Yes you can, it will be under your account details once you log in. There's an option to edit your account details."", ""Oh okay, I guess I missed that earlier."", ""No problem, sir, it's there in the future if you need it."", ""Thanks."", ""Anytime, is there anything else I can help you with?"", ""No, that's it I think. Thanks so much."", ""Sure, I hope you have a great day."", ""you too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
581,"{""dialogue_id"": ""581"", ""turns"": {""turn_id"": [""insurance_581_000"", ""insurance_581_001"", ""insurance_581_002"", ""insurance_581_003"", ""insurance_581_004"", ""insurance_581_005"", ""insurance_581_006"", ""insurance_581_007"", ""insurance_581_008"", ""insurance_581_009"", ""insurance_581_010"", ""insurance_581_011"", ""insurance_581_012"", ""insurance_581_013"", ""insurance_581_014"", ""insurance_581_015"", ""insurance_581_016"", ""insurance_581_017"", ""insurance_581_018"", ""insurance_581_019"", ""insurance_581_020"", ""insurance_581_021"", ""insurance_581_022"", ""insurance_581_023"", ""insurance_581_024"", ""insurance_581_025"", ""insurance_581_026"", ""insurance_581_027"", ""insurance_581_028"", ""insurance_581_029"", ""insurance_581_030"", ""insurance_581_031"", ""insurance_581_032"", ""insurance_581_033"", ""insurance_581_034"", ""insurance_581_035"", ""insurance_581_036"", ""insurance_581_037"", ""insurance_581_038"", ""insurance_581_039"", ""insurance_581_040"", ""insurance_581_041"", ""insurance_581_042"", ""insurance_581_043"", ""insurance_581_044"", ""insurance_581_045"", ""insurance_581_046"", ""insurance_581_047"", ""insurance_581_048"", ""insurance_581_049"", ""insurance_581_050"", ""insurance_581_051"", ""insurance_581_052"", ""insurance_581_053"", ""insurance_581_054"", ""insurance_581_055"", ""insurance_581_056"", ""insurance_581_057"", ""insurance_581_058"", ""insurance_581_059"", ""insurance_581_060"", ""insurance_581_061"", ""insurance_581_062"", ""insurance_581_063"", ""insurance_581_064"", ""insurance_581_065"", ""insurance_581_066"", ""insurance_581_067"", ""insurance_581_068"", ""insurance_581_069"", ""insurance_581_070"", ""insurance_581_071""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Rivertown Insurance. How can I help you today?"", ""yes, I need to take care of my bill."", ""Sure, I can help you with that. What's your first and last name?"", ""Yeah sure it's Mark Johnson."", ""Thank you, mister Johnson. Can I confirm your spelling as m. a. r. k. and j. o. h. n. s. o. n?"", ""Yep that's right."", ""Great, thank you. And what is your date of birth?"", ""it's November eighth nineteen seventy."", ""Thank you, sir. And what is your account number?"", ""shoot I don't have that with me."", ""That's okay, we can use your social security number and security question to verify your account. Do you have your social security number handy?"", ""Oh yeah, I have that memorized."", ""Great, whenever you're ready."", ""Yeah, it's four five one "", ""four five one."", ""yeah four five one, nine nine five."", ""Okay, so that's four five one nine nine five."", ""Yeah and two three one one."", ""two three one one."", ""Yeah, that's it."", ""Okay, and just one more thing to verify your identity and account. The security question you have set up is what is the name of your high school?"", ""Okay, that would be Brink High School. Brink is spelled b. r. i. n. k."", ""Thank you, sir. Let me pull up your account here."", ""Sure."", ""Okay, I have your account pulled up. You are wanting to pay your bill, correct?"", ""Yeah that's right. I need to pay for this past month I think it's due in like two days or something."", ""Yes, sir, that looks to be correct. So you will be paying for the month of April then, correct?"", ""Yeah."", ""Okay, sir, how would you like to pay today?"", ""I'll be using my card."", ""Sure thing, now what is your credit card number?"", ""Oh, let me get it real quick yeah."", ""Sure thing."", ""Okay, I have it here. The number is five four nine one "", ""Five four nine one."", ""yeah two four five one."", ""Two four five one."", ""six oh oh five nine three seven six."", ""Six zero zero five nine three seven six?"", ""Yep and expiration is November twenty twenty two."", ""Great, and the security code?"", ""Oh that's the three digit code thing?"", ""Yes, sir on the back of your card."", ""Yeah, that's one four six."", ""Thank you, one moment."", ""Sure is there a way to do this online next time?"", ""Yes you can do it online. I can also set you up for recurring payment if you'd prefer?"", ""Oh no I like to do it each month, but if I can I'll do it online."", ""Sure thing. Okay, you're payment will process today, May third, or your bill covering the month of April, is that alright with you?"", ""sure, that works."", ""Thank you."", ""So I can do this online next time?"", ""Yes sir, when you log in to your account you will have a tab option near the top of the page that says pay bill."", ""Oh yeah, I think I've seen that. I should have looked at it more ."", ""That's okay. And as I said, I would be happy to set you up on recurring billing if you'd like. It would come out the third of each month covering the previous month's billing period."", ""yeah, I think I'm okay this time but well, you know, I actually think I'll do that."", ""Sure thing, I can set you up on recurring payments."", ""Yeah, the more I thought about it the more that would make things easier."", ""Sure, now as I said, your bill will automatically be paid each month on the third for the previous month's bill. It will be charged to the credit card you just provided."", ""Okay, sure, that's fine."", ""Okay great, you are set up. Now, you'll receive a confirmation email of your recurring payments to the email we have on file, which is mark dot johnson dash one at hotmail dot com, is that correct?"", ""Yeah, that's the right email."", ""Great, thank you."", ""Will I get that email today?"", ""Yes, you should receive the confirmation email within the next hour."", ""Wonderful thanks."", ""Sure thing, sir. Is there anything else I can help you with today?"", ""No I think that's it. Thanks for helping me get all that set up."", ""No problem, sir, I'm happy to help. Have a great rest of your day."", ""Thanks you too."", ""Good bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
582,"{""dialogue_id"": ""582"", ""turns"": {""turn_id"": [""insurance_582_000"", ""insurance_582_001"", ""insurance_582_002"", ""insurance_582_003"", ""insurance_582_004"", ""insurance_582_005"", ""insurance_582_006"", ""insurance_582_007"", ""insurance_582_008"", ""insurance_582_009"", ""insurance_582_010"", ""insurance_582_011"", ""insurance_582_012"", ""insurance_582_013"", ""insurance_582_014"", ""insurance_582_015"", ""insurance_582_016"", ""insurance_582_017"", ""insurance_582_018"", ""insurance_582_019"", ""insurance_582_020"", ""insurance_582_021"", ""insurance_582_022"", ""insurance_582_023"", ""insurance_582_024"", ""insurance_582_025"", ""insurance_582_026"", ""insurance_582_027"", ""insurance_582_028"", ""insurance_582_029"", ""insurance_582_030"", ""insurance_582_031"", ""insurance_582_032"", ""insurance_582_033"", ""insurance_582_034"", ""insurance_582_035"", ""insurance_582_036"", ""insurance_582_037"", ""insurance_582_038"", ""insurance_582_039"", ""insurance_582_040"", ""insurance_582_041"", ""insurance_582_042"", ""insurance_582_043"", ""insurance_582_044"", ""insurance_582_045"", ""insurance_582_046"", ""insurance_582_047"", ""insurance_582_048"", ""insurance_582_049"", ""insurance_582_050"", ""insurance_582_051"", ""insurance_582_052"", ""insurance_582_053"", ""insurance_582_054"", ""insurance_582_055"", ""insurance_582_056"", ""insurance_582_057"", ""insurance_582_058"", ""insurance_582_059"", ""insurance_582_060"", ""insurance_582_061"", ""insurance_582_062"", ""insurance_582_063"", ""insurance_582_064"", ""insurance_582_065"", ""insurance_582_066"", ""insurance_582_067"", ""insurance_582_068"", ""insurance_582_069"", ""insurance_582_070"", ""insurance_582_071"", ""insurance_582_072"", ""insurance_582_073""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance customer service. How can I help you today?"", ""yes, I've made my account online and I've been doing my research, so I think I'm ready to enroll."", ""Sure, I can help you enroll in one of our insurance plans. First things first, can I have your name and date of birth?"", ""Oh yeah, this is Jane Brown and my birthday is June fifth."", ""Thank you. What is your birth year?"", ""Oh sorry, yeah, it's nineteen eighty four."", ""Thank you. I also need your account number, If you have that handy."", ""yeah, I've got that in my email I think. Let me see real quick."", ""Sure."", ""Here it is, okay, my account number is five four seven six nine."", ""Five four seven six nine, is that correct?"", ""Yep, that's it or at least that's the number listed in my email confirmation."", ""Great, let me look up your account."", ""Thanks. I created my account earlier today, so hopefully I did everything right ."", ""Yes, I have your account pulled up. Which insurance plan are you wanting to enroll in?"", ""So okay, yes, I'm wanting to get car insurance."", ""Great, do you know which automobile insurance you are interested in?"", ""I think so. I researched the plans earlier, and I think I want to go with the preferred one."", ""The preferred auto insurance? Sure, I can enroll you. What is."", ""Is that one one thousand per year?"", ""no, the one thousand per year is the basic auto. The preferred auto is fifteen hundred per year."", ""Oh, okay. I couldn't remember the price but I definitely want the preferred one."", ""Sure. What is the make, model and year of your vehicle?"", ""It's a Honda SRV and it's a two thousand twelve."", ""Okay, thank you. So when did you need the insurance to be effective?"", ""well, I guess as soon as possible."", ""Okay. I can make it effective starting today."", ""Oh! That would be great, thanks yeah."", ""Okay, so I made the effective date today, June fifteenth. Now, do you want to pay monthly, every six months or annually?"", ""are there any benefits to paying all at once? Like any discounts or anything?"", ""Actually yes, you get a five dollar discount for paying either every six months or annually."", ""Oh sweet, well I had planned on paying annually so let's do that."", ""Sure. I will need a credit card whenever you're ready."", ""Oh sure, let me go get it."", ""Okay."", ""Okay, I have it."", ""Great. What is your credit card number?"", ""It's nine one two three."", ""nine one two three."", ""oh oh five four."", ""zero zero five four."", ""eleven twelve."", ""eleven twelve, as in one one one two?"", ""yep, five five one one."", ""last four of five five one one."", ""Right."", ""And expiration?"", ""July of twenty twenty two."", ""Okay, and security code."", ""that's one two three."", ""Thank you. Once I confirm the enrollment details with you, you will be charged the fifteen hundred dollars for your first year of the preferred auto policy. Because you are payin annually, you will notice a sixty dollar total discount. Every year after that, you will be charged again on June fifteenth of that year."", ""Okay. Are there any additional fees or is it just the fifteen hundred or whatever it is with the discount?"", ""It is just the fifteen hundred, unless you miss a payment then there's a twenty dollar fee."", ""Okay, gotcha. But I'm enrolled in auto-pay, right? That's what it sounded like."", ""Yes, that is what I set you up with."", ""Okay, great."", ""Great. Is there anything else I can help you with today?"", ""well, so yeah before I forget, where can I get a copy of my insurance for my car?"", ""Oh yes, now that your enrolled in the preferred auto plan, you should be able to print those papers out from your account."", ""Okay, let me pull my account up on my computer so I can make sure I see it."", ""Okay, just let me know when you're ready."", ""yeah, okay, I have my account pulled up."", ""Great. If you click on my account, you should see a pop-up with more options."", ""Yep, I see that."", ""Okay, one of those is documents. If you click on documents."", ""Yeah, I see my car insurance now. Cool."", ""Great. It should let you both download the proof of insurance as well as print it."", ""Awesome yeah that's what I was needing."", ""Great. Is there anything else I can help you with today?"", ""Nope, I think that's it now. thanks so much I appreciate the help."", ""You're most welcome. Have a great day."", ""Yeah, you too."", ""Bye."", ""Bye-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
583,"{""dialogue_id"": ""583"", ""turns"": {""turn_id"": [""insurance_583_000"", ""insurance_583_001"", ""insurance_583_002"", ""insurance_583_003"", ""insurance_583_004"", ""insurance_583_005"", ""insurance_583_006"", ""insurance_583_007"", ""insurance_583_008"", ""insurance_583_009"", ""insurance_583_010"", ""insurance_583_011"", ""insurance_583_012"", ""insurance_583_013"", ""insurance_583_014"", ""insurance_583_015"", ""insurance_583_016"", ""insurance_583_017"", ""insurance_583_018"", ""insurance_583_019"", ""insurance_583_020"", ""insurance_583_021"", ""insurance_583_022"", ""insurance_583_023"", ""insurance_583_024"", ""insurance_583_025"", ""insurance_583_026"", ""insurance_583_027"", ""insurance_583_028"", ""insurance_583_029"", ""insurance_583_030"", ""insurance_583_031"", ""insurance_583_032"", ""insurance_583_033"", ""insurance_583_034"", ""insurance_583_035"", ""insurance_583_036"", ""insurance_583_037"", ""insurance_583_038"", ""insurance_583_039"", ""insurance_583_040"", ""insurance_583_041"", ""insurance_583_042"", ""insurance_583_043"", ""insurance_583_044"", ""insurance_583_045"", ""insurance_583_046"", ""insurance_583_047"", ""insurance_583_048"", ""insurance_583_049"", ""insurance_583_050"", ""insurance_583_051"", ""insurance_583_052"", ""insurance_583_053"", ""insurance_583_054"", ""insurance_583_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, this is Rivertown Insurance. My name is Sandy. How can I help you today?"", ""Hi Sandy, yeah this Mike Harlow. I need to change my payment option please."", ""Yes, mister Harlow, I can help you change your payment preference."", ""Yeah, I had it coming out of my bank account but I'd rather just do credit."", ""Sure, no problem. First, is your account under Mike m. i. k. e. Harlow h. a. r. l. o. w.?"", ""Oh well, it's probably under Michael, since that's my full first name."", ""Gotcha. mister Harlow, what is your date of birth?"", ""Oh it's July first nineteen ninety nine."", ""Okay great, and what is your account number?"", ""Oh I have that right here on my last statement, it's one oh two nine oh seven three four."", ""That's one zero two nine zero seven three four?"", ""yeah, I think that's the right number. It's the one under my name, right?"", ""Yes, that's it. Now let me."", ""okay good."", ""Okay, let me pull up your account, just one moment."", ""Yeah sure okay."", ""Thank you, mister Harlow, I have your account pulled up. Now, you said you wanted to change your payment method, correct?"", ""Yeah, I'd like too. I was thinking putting it on my credit card, but are there other options like Paypal?"", ""Our payment options are credit card or bank account."", ""okay, so no Paypal or anthing like that."", ""No, sir, not at this time."", ""Okay, well, I guess I'll change it to my credit card."", ""Sure, I can do that. Now with credit card payments, there is a one dollar processing fee."", ""You've got to be joking, right?"", ""No, sir this is a company policy, but I understand your frustration."", ""Well, I really need to change it, so I guess I'll deal with it."", ""Okay, I can take the credit card number whenever you are ready."", ""Yeah, okay it's four three nine nine."", ""four three nine nine."", ""yeah, eight five one one."", ""eight five one one."", ""yep one two two one."", ""one two two one."", ""oh five five two."", ""oh five five two."", ""Yeah, that's it."", ""Great, and what is the expiration?"", ""It's let me see, it's June of twenty six."", ""June of twenty twenty six?"", ""Yep."", ""And the three digit security code?"", ""Okay, it's two three four."", ""Great, thank you, one moment while this processes."", ""Sure okay."", ""Okay, you are all set up with the credit card payment."", ""Well that wasn't too bad except for the dollar processing stuff."", ""Yes, and if you ever need to change it again you can call us back or change it on your account online."", ""Okay, great, I didn't realize I could do it online."", ""You can, actually, would you like me to show you where to go?"", ""Nah, not today I'm pretty busy but that's good to know so thanks."", ""Sure, anytime. Is there anything else I can help you with today?"", ""I don't think so."", ""Well thank you, mister Harlow, for calling Rivertown Insurance customer service, and I hope you have a great day."", ""Thanks, you too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
584,"{""dialogue_id"": ""584"", ""turns"": {""turn_id"": [""insurance_584_000"", ""insurance_584_001"", ""insurance_584_002"", ""insurance_584_003"", ""insurance_584_004"", ""insurance_584_005"", ""insurance_584_006"", ""insurance_584_007"", ""insurance_584_008"", ""insurance_584_009"", ""insurance_584_010"", ""insurance_584_011"", ""insurance_584_012"", ""insurance_584_013"", ""insurance_584_014"", ""insurance_584_015"", ""insurance_584_016"", ""insurance_584_017"", ""insurance_584_018"", ""insurance_584_019"", ""insurance_584_020"", ""insurance_584_021"", ""insurance_584_022"", ""insurance_584_023"", ""insurance_584_024"", ""insurance_584_025"", ""insurance_584_026"", ""insurance_584_027"", ""insurance_584_028"", ""insurance_584_029"", ""insurance_584_030"", ""insurance_584_031"", ""insurance_584_032"", ""insurance_584_033"", ""insurance_584_034"", ""insurance_584_035"", ""insurance_584_036"", ""insurance_584_037"", ""insurance_584_038"", ""insurance_584_039"", ""insurance_584_040"", ""insurance_584_041"", ""insurance_584_042"", ""insurance_584_043"", ""insurance_584_044"", ""insurance_584_045"", ""insurance_584_046"", ""insurance_584_047"", ""insurance_584_048"", ""insurance_584_049"", ""insurance_584_050"", ""insurance_584_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, this is Rivertown Insurance. How can I help you today?"", ""Hi yeah I need to change how I'm billed."", ""Okay, are you referring to your payment method or how often you're billed?"", ""Oh I mean I pay yearly but I need to change that."", ""Sure, I can help you do that. First, what is your first and last name?"", ""yeah it's Matt Blakenship."", ""Can you spell your last name for me, sir?"", ""Sure, it's b. l. a.k. e. n. s. h. i. p."", ""Thank you, and what is your date of birth?"", ""yeah it's March twenty second nineteen eighty."", ""Great, thank you. And what is your account number?"", ""Yeah, it's two three four one one one two oh no wait that's not right hold on."", ""Sure, take your time."", ""Okay yeah I had it right so it's two three four one "", ""Two three four one."", ""Yes and one one two three."", ""One one two three."", ""Yeah, that's right I thought I had the wrong number but I think that's it."", ""Yes, that should be it. One moment while I pull your account up."", ""Sure thing yeah."", ""Okay, I have your account pulled up. You wanted to change your billing frequency, correct?"", ""Yeah I pay yearly and I need to change that."", ""Okay, sure. Our two billing options are yearly and monthly."", ""Oh, okay. You can't do every six months or something?"", ""Unfortuately not, we only offer the two options."", ""Oh okay, I guess I'll do monthly then."", ""You would like to change from yearly to monthly?"", ""Yeah, I guess since there isn't any other option."", ""Okay, I'll change the billing option for you."", ""Can I get some kind of confirmation of that change? Like an email or something."", ""Sure, just one moment."", ""Great, thanks."", ""Okay, let me go ahead and confirmation the email address we have on file for you."", ""Yeah sure."", ""Okay, I have m. a. t. t. b. l. a. k. e. n. at gmail dot com, is that correct?"", ""Oh no, I changed it recently."", ""Would you like to update your email address?"", ""Yeah, the new one is m. a. t. t. b. l. a. k. e. n. s. h. i. p. one nine eight zero at hotmail dot com."", ""m. a. t. t. b. l. a. k. e. n. s. h. i. p. one nine eight zero at hotmail dot com, correct?"", ""Yeah, that's it."", ""Great, I've updated that information in your account."", ""Oh awesome thanks."", ""Sure thing. Okay, so I've updated your billing frequency to monthly and."", ""when will my first payment be?"", ""Your first bill will reflect this month, and your payment will by the first of next month, so May first."", ""Okay that's fine."", ""Sure, no problem. Is there anything else I can help you with today?"", ""No, thank you, I'm good."", ""Okay. Thank you for calling and I hope you have a great rest of your day."", ""thanks, you too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
585,"{""dialogue_id"": ""585"", ""turns"": {""turn_id"": [""insurance_585_000"", ""insurance_585_001"", ""insurance_585_002"", ""insurance_585_003"", ""insurance_585_004"", ""insurance_585_005"", ""insurance_585_006"", ""insurance_585_007"", ""insurance_585_008"", ""insurance_585_009"", ""insurance_585_010"", ""insurance_585_011"", ""insurance_585_012"", ""insurance_585_013"", ""insurance_585_014"", ""insurance_585_015"", ""insurance_585_016"", ""insurance_585_017"", ""insurance_585_018"", ""insurance_585_019"", ""insurance_585_020"", ""insurance_585_021"", ""insurance_585_022"", ""insurance_585_023"", ""insurance_585_024"", ""insurance_585_025"", ""insurance_585_026"", ""insurance_585_027"", ""insurance_585_028"", ""insurance_585_029"", ""insurance_585_030"", ""insurance_585_031"", ""insurance_585_032"", ""insurance_585_033"", ""insurance_585_034"", ""insurance_585_035"", ""insurance_585_036"", ""insurance_585_037"", ""insurance_585_038"", ""insurance_585_039"", ""insurance_585_040"", ""insurance_585_041"", ""insurance_585_042"", ""insurance_585_043"", ""insurance_585_044"", ""insurance_585_045"", ""insurance_585_046"", ""insurance_585_047"", ""insurance_585_048"", ""insurance_585_049"", ""insurance_585_050"", ""insurance_585_051"", ""insurance_585_052"", ""insurance_585_053"", ""insurance_585_054"", ""insurance_585_055"", ""insurance_585_056"", ""insurance_585_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance customer service. How can I help you today?"", ""Hi yes, I need to get my account set-up."", ""Okay, great. I can help you with that. Can I have your first and last name, please?"", ""Yeah, sure. It's Alek Smith."", ""Alex as in A. l. e. x.?"", ""No, it's Alek with a k. at the end, not an x."", ""I apologize for that. So let me confirm your spelling. It's Alek, a. l. e. k., Smith, s. m. i. t. h.?"", ""Yep, that's right."", ""Thanks, Alex. Can I have your ten digit phone number?"", ""sure. It's two oh oh four nine five eight one three nine."", ""Two oh oh four nine five eight one three nine?"", ""Yeah."", ""Thank you. let's see. What is your date of birth?"", ""It's May fifth, nineteen eighty six."", ""And your street address?"", ""Oh it's nine three two Sycamore Drive and that's in Blue, Texas."", ""Blue, Texas, okay, and what is the zip code?"", ""It's one three five seven nine."", ""Thank you. Okay, it's taking just a second to load the next page."", ""Sure, sure."", ""Okay, it's loaded. What is your social security number?"", ""Oh shoot, I need to look that up. Just one sec."", ""Sure."", ""Sorry about that. I can never remember the number right."", ""That's okay."", ""Okay, so it's four nine five."", ""four nine five."", ""eight three six."", ""eight three six."", ""one one two one."", ""one one two one."", ""Yep."", ""Okay, thank you. For the last part of your account set-up, I will need to set-up a security question for you."", ""Oh gosh I hate these."", ""Yes, I understand."", ""Can it be something simple?"", ""it can ask you your mother's maiden name?"", ""Yeah, okay, I guess that works."", ""Okay, so what is your mother's maiden name?"", ""Oh right. Sorry. It's Green. G. r. e. e. n."", ""Okay, thank you."", ""Is there much more left? I'm kinda on a time crunch."", ""I do apologize, we are almost done."", ""Awesome."", ""Okay, so with the information you provided, you will receive a text message with a link to your account. When you click on the link, it will take you to our website to finish your account set-up."", ""Okay, so what's left?"", ""The link will let you create your username and password."", ""Gotcha, okay, I guess you guys don't do that."", ""For security purposes we do not."", ""Makes sense. So I can do that on my own time?"", ""Yes, but the link is only good for twenty four hours. If you wait longer you'll have to call us back and we can send a new link."", ""Okay, I guess I'll get on that then."", ""Great. Is there anything else I can help you with today?"", ""Nah, I think I'm good. Thanks for the help."", ""Wonderful. Thank you again for calling Rivertown Insurance. Have a great day."", ""You too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
586,"{""dialogue_id"": ""586"", ""turns"": {""turn_id"": [""insurance_586_000"", ""insurance_586_001"", ""insurance_586_002"", ""insurance_586_003"", ""insurance_586_004"", ""insurance_586_005"", ""insurance_586_006"", ""insurance_586_007"", ""insurance_586_008"", ""insurance_586_009"", ""insurance_586_010"", ""insurance_586_011"", ""insurance_586_012"", ""insurance_586_013"", ""insurance_586_014"", ""insurance_586_015"", ""insurance_586_016"", ""insurance_586_017"", ""insurance_586_018"", ""insurance_586_019"", ""insurance_586_020"", ""insurance_586_021"", ""insurance_586_022"", ""insurance_586_023"", ""insurance_586_024"", ""insurance_586_025"", ""insurance_586_026"", ""insurance_586_027"", ""insurance_586_028"", ""insurance_586_029"", ""insurance_586_030"", ""insurance_586_031"", ""insurance_586_032"", ""insurance_586_033"", ""insurance_586_034"", ""insurance_586_035"", ""insurance_586_036"", ""insurance_586_037"", ""insurance_586_038"", ""insurance_586_039"", ""insurance_586_040"", ""insurance_586_041"", ""insurance_586_042"", ""insurance_586_043"", ""insurance_586_044"", ""insurance_586_045"", ""insurance_586_046"", ""insurance_586_047"", ""insurance_586_048"", ""insurance_586_049"", ""insurance_586_050"", ""insurance_586_051"", ""insurance_586_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, this is Rivertown Insurance. How may I help you today?"", ""Yes, hi I've forgotten my password and I'm not having any luck resetting my password online."", ""Sure, I can help you reset your password."", ""Great, thanks."", ""Sure, no problem. First, can I get your first and last name, please?"", ""yeah, it's Bob Caker."", ""Bob Kaker, as in k. a. k. e. r.?"", ""No, it's Caker with a c, as in birthday cake ."", ""Oh I get it. Caker spelled c. a. k. e. r."", ""Yep, that's it."", ""Great, thank you. mister Caker can I have your data of birth and account number as well?"", ""Yeah, my birthday is April first, nineteen sixty two I'm an April Fools kid."", ""That's easy to remember."", ""Sure is, now what was that other thing you needed?"", ""I also need your eight digit account number."", ""Okay, where can I find that?"", ""It should be in the upper right section of any printed document you have from us, under your name."", ""Okay, let me go look through my desk."", ""Sure."", ""Okay, okay, I think I got it here."", ""Okay, I'm ready whenever you are."", ""I think it's eight six four two one three five seven."", ""Eight six four two one three five seven, let me just verify this real quick."", ""okay."", ""Yes, that was the correct account number mister Caker."", ""Great okay, now how do I reset my password?"", ""Sure, I will send you an email with instructions and a link to reset your password."", ""You can't reset it?"", ""I can't type in a password for you, but I can send you the link that will let you change and reset your password."", ""okay."", ""The email address I have on file for you is b. o. b. t. h. e. c. a. k. e. r. at yahoo dot com, is that correct?"", ""Oh no, I recently changed my email."", ""Sure, what's the correct email address for you?"", ""it's b. c. a. k. e. r. at gmail dot com."", ""That's b. c. a. k. e. r. at gmail dot com?"", ""Yep that should be the right one there."", ""Great, I have updated your email on your account, and you should have an email with the instructions and a link for resetting your password."", ""is that today?"", ""You should get the email in just the next few minutes."", ""Okay great."", ""Great, is there anything else I can help you with today, mister Caker?"", ""If this happens again, can I reset my password online and not have to call someone again?"", ""Yes, now that your email has been updated you should be able to use the reset password link on the website."", ""I would appreciate that, because it's hard to take time to call up for something like this."", ""I completely understand, mister Caker. And again, with your email address updated it should work next time."", ""Okay thanks."", ""Is there anything else I can help you with today?"", ""Nope, I think I'm good. I'll call you back I guess if I don't see an email."", ""Sure, feel free call back. I or someone else would be happy to help."", ""Thanks."", ""You're most welcome. Have a great day."", ""you too, thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
587,"{""dialogue_id"": ""587"", ""turns"": {""turn_id"": [""insurance_587_000"", ""insurance_587_001"", ""insurance_587_002"", ""insurance_587_003"", ""insurance_587_004"", ""insurance_587_005"", ""insurance_587_006"", ""insurance_587_007"", ""insurance_587_008"", ""insurance_587_009"", ""insurance_587_010"", ""insurance_587_011"", ""insurance_587_012"", ""insurance_587_013"", ""insurance_587_014"", ""insurance_587_015"", ""insurance_587_016"", ""insurance_587_017"", ""insurance_587_018"", ""insurance_587_019"", ""insurance_587_020"", ""insurance_587_021"", ""insurance_587_022"", ""insurance_587_023"", ""insurance_587_024"", ""insurance_587_025"", ""insurance_587_026"", ""insurance_587_027"", ""insurance_587_028"", ""insurance_587_029"", ""insurance_587_030"", ""insurance_587_031"", ""insurance_587_032"", ""insurance_587_033"", ""insurance_587_034"", ""insurance_587_035"", ""insurance_587_036"", ""insurance_587_037"", ""insurance_587_038"", ""insurance_587_039"", ""insurance_587_040"", ""insurance_587_041"", ""insurance_587_042"", ""insurance_587_043"", ""insurance_587_044"", ""insurance_587_045"", ""insurance_587_046"", ""insurance_587_047"", ""insurance_587_048"", ""insurance_587_049"", ""insurance_587_050"", ""insurance_587_051"", ""insurance_587_052"", ""insurance_587_053"", ""insurance_587_054"", ""insurance_587_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance customer service. How can I help you today?"", ""Hi yes I need to cancel my car insurance."", ""Okay, I can help you cancel your insurance plan. First, I will need your first and last name, please."", ""Yeah, it's Peter p. e. t. e. r. Gray g. r. a. y."", ""Thank you, mister Gray. Can you verify your account number for me?"", ""sure, I think it's fourty one twenty."", ""Okay, your account number should be eight numbers long."", ""Oh is it? oh I see, I think I gave you just the last four. Let me see if I can find it here "", ""Sure."", ""Okay, I can't find anything other than the last four numbers. Can you make that work?"", ""Unfortunately I can't, but I can use your social security number instead."", ""Oh okay, I can do that."", ""Sure, whenever you're ready."", ""okay, it's five one one."", ""five one one."", ""three two five."", ""three two five."", ""four four six six."", ""four four six six."", ""Yep."", ""Thank you. What is your date of birth?"", ""It's October seventh, nineteen seventy five."", ""Great, thank you. One last question, what is."", ""Ugh, really? This is taking forever."", ""yes, I'm sorry. I just need to verify your identity with your security question. What is your mother's maiden name?"", ""It's Hall."", ""Thank you, mister Gray. One moment please while I pull your account up."", ""Okay."", ""Okay, I have your automobile insurance plan here. You are wanting to cancel it, correct?"", ""Yep."", ""While I start the cancellation process, can I ask why you are cancelling today?"", ""Well I've found a better price insurance honestly."", ""That's okay, I'll just make a note here. If I cancel today, your coverage will continue until the last day of this month."", ""That's fine."", ""So your insurance plan is paid through the end of this month and."", ""Do I get that money back?"", ""No, sir. If I cancel today, your coverage will continue until the last day of this month."", ""Oh, okay that's kinda a rip off."", ""I understand your concern. Your policy is pre-paid through the end of the month and you will have coverage for another two weeks."", ""Okay."", ""Okay, so you confirm the cancellation of your car insurance policy, effective June thirtieth?"", ""yes, I do."", ""Okay, thank you."", ""Will I get some confirmation letter or email?"", ""Yes, sir. You will receive a confirmation email shortly."", ""Great."", ""I have p. e. t. e. r. dot g. r. a. y. at hotmail dot com as your email, is that still correct?"", ""Yep, that's the right one."", ""Thank you within the next thirty minutes you should receive a confirmation email at that address."", ""Awesome."", ""Thank you, sir. Is there anything else I can help you with today?"", ""No, I think that's it."", ""Thank you for calling today, sir, and I hope you have a great day."", ""Thanks, you too."", ""Thank you, bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
588,"{""dialogue_id"": ""588"", ""turns"": {""turn_id"": [""insurance_588_000"", ""insurance_588_001"", ""insurance_588_002"", ""insurance_588_003"", ""insurance_588_004"", ""insurance_588_005"", ""insurance_588_006"", ""insurance_588_007"", ""insurance_588_008"", ""insurance_588_009"", ""insurance_588_010"", ""insurance_588_011"", ""insurance_588_012"", ""insurance_588_013"", ""insurance_588_014"", ""insurance_588_015"", ""insurance_588_016"", ""insurance_588_017"", ""insurance_588_018"", ""insurance_588_019"", ""insurance_588_020"", ""insurance_588_021"", ""insurance_588_022"", ""insurance_588_023"", ""insurance_588_024"", ""insurance_588_025"", ""insurance_588_026"", ""insurance_588_027"", ""insurance_588_028"", ""insurance_588_029"", ""insurance_588_030"", ""insurance_588_031"", ""insurance_588_032"", ""insurance_588_033"", ""insurance_588_034"", ""insurance_588_035"", ""insurance_588_036"", ""insurance_588_037"", ""insurance_588_038"", ""insurance_588_039"", ""insurance_588_040"", ""insurance_588_041"", ""insurance_588_042"", ""insurance_588_043"", ""insurance_588_044"", ""insurance_588_045"", ""insurance_588_046"", ""insurance_588_047"", ""insurance_588_048"", ""insurance_588_049"", ""insurance_588_050"", ""insurance_588_051"", ""insurance_588_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! Thank you for calling Rivertown Insurance. My name is Kelly, how may I help you?"", ""Hi. I'm calling about pet insurance. Am I in the right department?"", ""Yes, I can absolutely help you with that. Are you a current customer with us?"", ""I am. We have our homeowner's and auto through you guys."", ""Great! I just need your eight digit policy number, full name and date of birth."", ""yeah okay. Let me grab my wallet, hang on."", ""Take your time."", ""Okay, Anthony Christopher Guggino. eight twenty-seven ninety. This here policy number is four two seven five one six twenty-two."", ""Got it, please hold while the system pulls your account up."", ""Sure."", ""How is your day going so far? Any big plans for the weekend?"", ""Busy. Not really, just trying to house train this puppy. She chews everything so we don't dare leave her alone in the house. And don't tell me to kennel train her. The thing just cries and cries in there."", ""Oh poor doggie. I am more of a cat person myself. I can leave whenever I want to, even on quick trips."", ""Yeah, yeah I can see that. But you know my wife, she wants the kid to grow up with a dog."", ""Aw, nothing better than a family dog. Okay, I have your account pulled up sir. Were you looking to sign up today or just looking for a quote?"", ""Well, you know I'm not sure. It depends on how much it is."", ""Let me pull up our pet plans. We have two options. The first is our Pet Care Basic and that runs five hundred dollars a year."", ""Huh, okay."", ""Our second plan is the Preferred plan and that premium is one thousand dollars a year but it is pretty comprehensive."", ""Whoa. I don't know if I want to spend that much."", ""Let me get some basic information about your dog. Can you tell me the breed and approximate weight?"", ""She's an English Bulldog. She isn't quite three months yet. I would say she weighs about ten, eleven pounds give or take?"", ""Okay. If you opt for the Pet Care Basic, it covers sick visits and a dental cleaning. Both plans have exclusions including preexisting conditions."", ""Well, I don't think she has any, she's just a puppy."", ""Now I do know that bulldogs can have some health issues as time goes on. Our Preferred Plan would cover additional items such as specialty medications, surgery and hospitilzations and many other unexpected issues that my arise."", ""Yeah, you know I told my wife these dogs have problems so that's why I'm calling."", ""Would you like me to email you the brochure for both of these plans?"", ""Yes, you know actually I think I do need to talk to my wife about this."", ""I understand. Is GugginoThree at gmail dot com a good address?"", ""Yeah, just because I'm on a job can you email it to my wife as well?"", ""Of course! What is a."", ""Her email is MonaGnine four at hotmail dot com. Sorry I interupted you."", ""You know that is quite all right. That is exactly what I was going to ask you for. Okay, both emails have been sent."", ""Thanks."", ""What is that adorable puppy's name?"", ""like keep in mind my wife named her. Her name is Princess Daisy Cutie Muffin. ."", ""Oh my gosh, that's awesome. I love it."", ""It's quite a mouthful."", ""True. But I'm sure it'll get shortened down to just one of those names."", ""Yeah, just so long as it isn't Princess! I have a daughter so there is already one princess in the house. I can't afford another."", ""Goodness, you are cracking me up. Do you have a way to check to see if the email came through?"", ""mhm. Let me check on my phone."", ""I'll wait."", ""yep. Here it is."", ""Great! Discuss with your wife and give us a call back."", ""I will, we will talk it over tonight."", ""mister Guggino, was there anything else I can do for you?"", ""Nope, that's it."", ""If anything comes up or you have questions on that email, let us know."", ""I will, it seems pretty straightforward."", ""It is. Well, I'm going to let you get back to your day. Thank you so much for calling. Enjoy the new puppy!"", ""Yep, talk soon. Bye."", ""Bye Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
589,"{""dialogue_id"": ""589"", ""turns"": {""turn_id"": [""insurance_589_000"", ""insurance_589_001"", ""insurance_589_002"", ""insurance_589_003"", ""insurance_589_004"", ""insurance_589_005"", ""insurance_589_006"", ""insurance_589_007"", ""insurance_589_008"", ""insurance_589_009"", ""insurance_589_010"", ""insurance_589_011"", ""insurance_589_012"", ""insurance_589_013"", ""insurance_589_014"", ""insurance_589_015"", ""insurance_589_016"", ""insurance_589_017"", ""insurance_589_018"", ""insurance_589_019"", ""insurance_589_020"", ""insurance_589_021"", ""insurance_589_022"", ""insurance_589_023"", ""insurance_589_024"", ""insurance_589_025"", ""insurance_589_026"", ""insurance_589_027"", ""insurance_589_028"", ""insurance_589_029"", ""insurance_589_030"", ""insurance_589_031"", ""insurance_589_032"", ""insurance_589_033"", ""insurance_589_034"", ""insurance_589_035"", ""insurance_589_036"", ""insurance_589_037"", ""insurance_589_038"", ""insurance_589_039"", ""insurance_589_040"", ""insurance_589_041"", ""insurance_589_042"", ""insurance_589_043"", ""insurance_589_044"", ""insurance_589_045"", ""insurance_589_046"", ""insurance_589_047"", ""insurance_589_048"", ""insurance_589_049"", ""insurance_589_050"", ""insurance_589_051"", ""insurance_589_052"", ""insurance_589_053"", ""insurance_589_054"", ""insurance_589_055"", ""insurance_589_056""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Yeah I guess I need to remove my son from my plan seeing how he's actually a functional adult now with a job."", ""Well, that's great news! Let me get you pulled up in the system. Do you happen to have your policy number?"", ""I do. nine two seven four eight five one."", ""Actually, we are missing a number there. The policy number is eight numbers. Did you say nine two seven four eight five one?"", ""No, it's nine two two seven."", ""My apologies. Can you confirm your full name and date of birth for me?"", ""Yeah. Craig Anderson. July second nineteen seventy."", ""Perfect, I see you here. Now which dependent are we talking about here?"", ""Ryan."", ""Same last name?"", ""Of course."", ""Is it okay if I put you on a brief hold while my computer pulls him up in the system?"", ""yeah I guess. I thought this would be a quick thing to do. I don't have much time."", ""It will be very quick. I will be back on the line in less than a minute. I thank you for your patience."", ""Okay."", ""Thank you so much for holding mister Anderson. I do see Ryan here. He is currently enrolled under you and your wife for both health and auto, is that correct?"", ""Yes. I want him off both please."", ""Absolutely. Is Ryan going to apply for insurance on his own by change at Rivertown?"", ""No. He just got a teaching job and has health through there. I don't know what his plans are for the car though. I just know he said he had it all covered so I could remove him."", ""Oh wonderful! We need more amazing teachers for sure. I do not see him in our system. Please let him know we would be more than happy to give him a quote for an auto policy."", ""Yes, he is teaching high school English. He takes after his mother. I'll tell him to call and see if you guys are cheaper than whatever he has arranged."", ""I am a math girl myself. I hated English but if I had a better teacher it may have been different. Okay, I have removed him from both policies. You will get an updated policy in the mail in three to five business days showing the change as well as any refund you may be owed."", ""Sounds good!"", ""Is there anything else I can do for you today mister Anderson?"", ""No. actually I've been looking a car but I haven't decided if I am going to get it or not. Can you give me a quote?"", ""Actually, I can take the information and have your agent reach out to you. Let me move over to that screen. I see you have Andy Caruso as your agent."", ""Yeah and it's a two thousand nineteen Mercedez five fifty."", ""Great! I just need to gather a bit more information from you to get that quote. Do you have about five minutes? It shouldn't take long."", ""Yep. What else do you need?"", ""Does the car have an anti-theft system?"", ""Yes and It has eighty nine hundred miles."", ""Thank you, that was my next question. Will this be replacing your primary car?"", ""No, it's just going to be driven for pleasure."", ""Okay, I believe this will be enough information to at least have something prepared for you when he calls. It looks like he has time at two PM today, will that work?"", ""sure."", ""Perfect. I'm going to send that information over to him right now. Expect him to reach out to you at two PM."", ""All right."", ""Is this number you are calling from a good one for him to use?"", ""yeah. actually can you have him call nine one five three two nine forty-five forty? I'll be out on a job and he'll need to call my cel."", ""Okay, I will definitely have him call you at that number."", ""Good."", ""I know you are busy but while I have you on the line, is there anything else I can help you with?"", ""No, I think I'm done. I really need to go."", ""Wonderful, I hope you have a wonderful rest of your day!"", ""Yeah, thanks for your help."", ""It has been my pleasure! You take care now."", ""You, too. Oh, how much money was my son's auto policy under our insurance?"", ""Let me look that up for you."", ""Thanks, I appreciate it."", ""Looks like he was under your basic auto plan which is one thousand dollars per year."", ""Okay and I'll let him know that he should call and get a quote from you guys."", ""Yes, we would love to keep him in the Rivertown family! Can I help you with anythig else?"", ""No, I think you are finally rid of me. I didn't know I had so many questions. ."", ""That is what I am here for! You let us know if you need anything else and have a great rest of your day."", ""Thank you. You as well."", ""Thank you for calling Rivertown Insurance. Bye bye."", ""Bye.""], ""dialogue_acts"": [[""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
590,"{""dialogue_id"": ""590"", ""turns"": {""turn_id"": [""insurance_590_000"", ""insurance_590_001"", ""insurance_590_002"", ""insurance_590_003"", ""insurance_590_004"", ""insurance_590_005"", ""insurance_590_006"", ""insurance_590_007"", ""insurance_590_008"", ""insurance_590_009"", ""insurance_590_010"", ""insurance_590_011"", ""insurance_590_012"", ""insurance_590_013"", ""insurance_590_014"", ""insurance_590_015"", ""insurance_590_016"", ""insurance_590_017"", ""insurance_590_018"", ""insurance_590_019"", ""insurance_590_020"", ""insurance_590_021"", ""insurance_590_022"", ""insurance_590_023"", ""insurance_590_024"", ""insurance_590_025"", ""insurance_590_026"", ""insurance_590_027"", ""insurance_590_028"", ""insurance_590_029"", ""insurance_590_030"", ""insurance_590_031"", ""insurance_590_032"", ""insurance_590_033"", ""insurance_590_034"", ""insurance_590_035"", ""insurance_590_036"", ""insurance_590_037"", ""insurance_590_038"", ""insurance_590_039"", ""insurance_590_040"", ""insurance_590_041"", ""insurance_590_042"", ""insurance_590_043"", ""insurance_590_044"", ""insurance_590_045"", ""insurance_590_046"", ""insurance_590_047"", ""insurance_590_048"", ""insurance_590_049"", ""insurance_590_050"", ""insurance_590_051"", ""insurance_590_052"", ""insurance_590_053"", ""insurance_590_054"", ""insurance_590_055"", ""insurance_590_056"", ""insurance_590_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""This is Lucy. How can I help you?"", ""Hi I am looking to update my billing preferance."", ""I can help you with that. What is your name?"", ""Ralph Long."", ""Ralph can I just have you verify your date of birth?"", ""Yeah, it is March twenty second ninteen fourty three."", ""Thank you and what is your account number?"", ""I don't have that on me. Give me a minute to grab my card."", ""Ok."", ""Which number is my account number?"", ""It is the second number down it should start with a letter."", ""Oh ok. It is P nine three two two six seven seven nine."", ""Thank you for verifying that. It looks like you currently write a monthly check correct?"", ""Yes and I am trying to get away from that."", ""Ok. How are you looking to now pay your monthly invoice?"", ""Well I am not sure."", ""Well we have two other options the first you could pay with your checking account, but it would come out automatically. Or you can pay with a credit card. Do you have a preference?"", ""Is one of them easier then the other?"", ""No. But if you chose to do credit card we do charge a three percent processing fee. If you choose checking you would not incure that fee."", ""How much would that fee be?"", ""Well your monthly total is three hundred dollars, so you would have a fee of nine dollars every month."", ""Ok. Yeah I would like to avoid the fee if possible."", ""Yes of course. Lets set you up for it to automatically come out of your checking. How does that sound?"", ""That's fine."", ""Perfect! Let me get that all set up for you. Do you happen to have your checking information available?"", ""Yes I do."", ""Ok what is the routing number?"", ""It is three nine one seven two eight eight six nine one three"", ""Ok let me just repeat that back. It is three nine one seventwo eight eight six nine one three?"", ""Correct."", ""It looks like that belongs to UNC Bank?"", ""Correct."", ""Ok what is your account number?"", ""Three one one zero nine zero zero two six four one six"", ""Ok I am going to repeat that back as well three one one zero nine zero zero two six four one six?"", ""Correct."", ""Who is the primary on the checking account?"", ""Me."", ""Ok thank you."", ""Yup."", ""And is this a checking or a savings account?"", ""Checking."", ""Alright give me a minute while I get this all set up."", ""#Uh ok."", ""Alright Ralph I have this all set up for you. Do you have any other questions for me?"", ""Yeah when will my payments come out?"", ""Currently it is set up to come out on the fifteenth of every month, is that ok?"", ""Can we change that to the beginning of the month?"", ""Yes I can. Do you have a day preferance?"", ""Can we do the first?"", ""Yes we can. This will take effect after next month. So next month it will come out on the fifteenth and then going forward it will come out on the first of every month. How does that sound?"", ""That sounds fine."", ""Is there anything else I can help you with today?"", ""No I don't think I have anything else. So there is nothing else I need to do?"", ""No you are all set."", ""Ok."", ""Thank you for calling in Ralph you have a great rest of your day."", ""Thank you you too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
591,"{""dialogue_id"": ""591"", ""turns"": {""turn_id"": [""insurance_591_000"", ""insurance_591_001"", ""insurance_591_002"", ""insurance_591_003"", ""insurance_591_004"", ""insurance_591_005"", ""insurance_591_006"", ""insurance_591_007"", ""insurance_591_008"", ""insurance_591_009"", ""insurance_591_010"", ""insurance_591_011"", ""insurance_591_012"", ""insurance_591_013"", ""insurance_591_014"", ""insurance_591_015"", ""insurance_591_016"", ""insurance_591_017"", ""insurance_591_018"", ""insurance_591_019"", ""insurance_591_020"", ""insurance_591_021"", ""insurance_591_022"", ""insurance_591_023"", ""insurance_591_024"", ""insurance_591_025"", ""insurance_591_026"", ""insurance_591_027"", ""insurance_591_028"", ""insurance_591_029"", ""insurance_591_030"", ""insurance_591_031"", ""insurance_591_032"", ""insurance_591_033"", ""insurance_591_034"", ""insurance_591_035"", ""insurance_591_036"", ""insurance_591_037"", ""insurance_591_038"", ""insurance_591_039"", ""insurance_591_040"", ""insurance_591_041"", ""insurance_591_042"", ""insurance_591_043"", ""insurance_591_044"", ""insurance_591_045"", ""insurance_591_046"", ""insurance_591_047"", ""insurance_591_048"", ""insurance_591_049"", ""insurance_591_050"", ""insurance_591_051"", ""insurance_591_052"", ""insurance_591_053"", ""insurance_591_054"", ""insurance_591_055"", ""insurance_591_056"", ""insurance_591_057"", ""insurance_591_058"", ""insurance_591_059"", ""insurance_591_060"", ""insurance_591_061"", ""insurance_591_062"", ""insurance_591_063"", ""insurance_591_064"", ""insurance_591_065"", ""insurance_591_066"", ""insurance_591_067"", ""insurance_591_068"", ""insurance_591_069"", ""insurance_591_070""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good evening and thank you for calling Rivertown Insurance. My name is Ronnie. How may I help you?"", ""Yes, hi Ronnie. I'm looking to like upgrade I guess my current plan?"", ""I see. I can definitely help you with that. Can I start by getting your name, date of birth and customer number?"", ""Oh, crap. I'm sorry I don't have that customer number with me. Can you look it up by my name?"", ""No worries. Let's start with your name and date of birth."", ""Amie Kline and April sixteenth nineteen ninety seven."", ""To look up the customer number I will also need your social security number, phone number on the account and the answer to your security question."", ""Whew okay social is five two five four six eight four eight six eight."", ""Great, and the phone number?"", ""I think I had used my parent's phone number when I got this. three oh three nine one seven two two four one."", ""And do you recall the answer to your security question? Favorite band?"", ""I think so. Is it Nirvana?"", ""That is correct. It will just take moment to pull it up in the system. Thank you for your patience."", ""Of course."", ""I see your account now. You are looking for a more comprehensive plan than the basic one, correct?"", ""Yeah like I already kind of looked online but I can't remember the name of the plan that I wanted."", ""We have three plans, I can quickly go over cost with you."", ""Okay, cool."", ""You are currently on the Basic Auto so a step up would be our Preferred Auto which is a decent increase in coverage."", ""How."", ""The Preferred Auto is just fifteen hundred a year. The most comprehensive plan we offer is the Complete Auto which runs two thousand dollars a year."", ""Holy heck, I definitely can't afford that one."", ""I totally understand. I personally have the Preferred Auto and it really is a great plan. I, like you, started with the basic but I needed a little more coverage."", ""I."", ""Have you gone to our website at Rivertown Insurance dot com?"", ""No, but I can."", ""I can send you the link and you can see an actual comparison chart between all of our plans. I want to make sure the plan that you choose suits all of your needs."", ""Okay, send me the link. My dad told me to get the mid priced one so I just do what I'm told. ."", ""That's my policy. Honestly, my dad help me with every major financial decision."", ""Yes, my dad is great! So still send the link but let's go ahead with it."", ""You got it. So we are changing your plan from the Basic to the Preferred. I see that you just renewed your."", ""Oh, yeah do I need to pay today?"", ""We will send you an invoice that you can pay when you receive it but we will absolutely take your money today."", ""I bet. Can I pay with a credit card?"", ""Absolutely. First, I am going to send over a document listing the change and the amount of the premium for you to electronically sign."", ""Okay, cool."", ""Is AmieKliney at gmail dot com the best email?"", ""Yes."", ""Okay, I sent it. Let me know when you get it."", ""Nothing yet."", ""Sometimes it takes a few minutes. How is your day going so far?"", ""It's so hot I don't even know my name. My brain is melting. ."", ""Oh dear, you are in Louisiana. I hear the humidity is killer."", ""Yeah, where are you?"", ""Arizona. ."", ""Woah! Guess I better stop complaining."", ""Well, the dry heat expression does have legs. I can't do humidity."", ""Hard to get used to but Oh! Here it is. Give me a minute to read through this."", ""Yes, of course. Take your time and let me know if you have any questions."", ""Okay, I signed it."", ""I see that. Do you want to proceed with the payment?"", ""Yeah. can you hold on a sec? I need to go to my car and get my purse."", ""No problem."", ""Okay, do you accept Discover?"", ""Oh, I'm sorry. We only take Mastercard or Visa."", ""That's all right. I have a Costco Visa. Let me know when you are ready."", ""I'm ready. Let's start with the card number."", ""fifty-four fifty-four one seven seven two fifty-six eight one two six zero four. The expiration is twelve twenty-two and the CV is two two three."", ""Okay, just to confirm that's five four five four one seven seven two five six eight one two six zero four?"", ""That's it."", ""Okay, I am running it now and you will receive a receipt through email as well as a hard copy in the mail for your records."", ""Cool."", ""Okay! That went through and you are all set."", ""Great! Thank you so much for your help."", ""It was my pleasure. Is there anything else I can assist you with today?"", ""Nah, I'm good."", ""Well, try to stay cool. I can't wait for winter."", ""You and me both."", ""Well, I want to thank you for being such a loyal Rivertown customer. Have a wonderful rest of your day."", ""You too! Bye!"", ""Bye Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
592,"{""dialogue_id"": ""592"", ""turns"": {""turn_id"": [""insurance_592_000"", ""insurance_592_001"", ""insurance_592_002"", ""insurance_592_003"", ""insurance_592_004"", ""insurance_592_005"", ""insurance_592_006"", ""insurance_592_007"", ""insurance_592_008"", ""insurance_592_009"", ""insurance_592_010"", ""insurance_592_011"", ""insurance_592_012"", ""insurance_592_013"", ""insurance_592_014"", ""insurance_592_015"", ""insurance_592_016"", ""insurance_592_017"", ""insurance_592_018"", ""insurance_592_019"", ""insurance_592_020"", ""insurance_592_021"", ""insurance_592_022"", ""insurance_592_023"", ""insurance_592_024"", ""insurance_592_025"", ""insurance_592_026"", ""insurance_592_027"", ""insurance_592_028"", ""insurance_592_029"", ""insurance_592_030"", ""insurance_592_031"", ""insurance_592_032"", ""insurance_592_033"", ""insurance_592_034"", ""insurance_592_035"", ""insurance_592_036"", ""insurance_592_037"", ""insurance_592_038"", ""insurance_592_039"", ""insurance_592_040"", ""insurance_592_041"", ""insurance_592_042"", ""insurance_592_043"", ""insurance_592_044"", ""insurance_592_045"", ""insurance_592_046"", ""insurance_592_047"", ""insurance_592_048"", ""insurance_592_049"", ""insurance_592_050"", ""insurance_592_051"", ""insurance_592_052"", ""insurance_592_053"", ""insurance_592_054"", ""insurance_592_055"", ""insurance_592_056"", ""insurance_592_057"", ""insurance_592_058"", ""insurance_592_059"", ""insurance_592_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon and thank you for calling Rivertown Insurance. May I start with your policy number?"", ""Yes, two four two nine six eight twenty twenty."", ""Please hold while I pull up your account."", ""Sure."", ""Yes, I have found you mister Ramirez. For security purposes, can you confirm your full name and date of birth?"", ""Pablo Ramirez. seven twelve eighty-five."", ""Thank you, mister Ramirez. How can I help?"", ""One of my doctor's gave me the information to file a claim with you guys. like they lost their billing person or something."", ""I see. I'd be glad to help you with that but first is this an in-network provider?"", ""Shoot, it better be. #laughter My wife said it was."", ""Okay, why don't I just make sure. Can I have the name of the doctor or facility?"", ""Yeah it's Dr. Sanchez. Emilio Sanchez. Do you want the address?"", ""Sure!"", ""two six nine two Goldstone Circle El Paso, Texas. Also, I have their phone number if you need it. nine one five five five six nine two six three."", ""Okay, and I do see a Dr. Emilio Sanchez on Goldstone Circle."", ""whew! #laughter I know it's important because I don't have that kind of money for out-of-network. We're pretty careful."", ""I hear you on that one."", ""Yeah, so exactly how does this work? Do I just send a bill or what?"", ""Actually, the process is fairly easy. I can send you a link with the claim form online and you can submit it through our website."", ""Right, but like what do you need?"", ""We will need the claim form and a list of documents. I will explain and there will also be a checklist on the link I provide you. First, let me verify your email address. I have PabloCRamirez at yahoo dot com. Is that a good email for you?"", ""yeah."", ""Okay, I'm sending the link and then I will walk you through it."", ""Nothing yet."", ""It should be coming over shortly."", ""Yes, I see from Yvonne?"", ""Yep, that's me! Do you see the link?"", ""uh-huh."", ""Click on it and it should bring you directly to the claim form. Let me know when you have it up."", ""Sorry, my computer is really slow."", ""Take your time."", ""Okay, in-network claim form?"", ""That's right! Now, you can enter your information directly into the form. Do you see the checklist of items that is required? It should start with copy of itemized bill."", ""Oh yeah, I see."", ""So did the doctor's office give you an itemized bill?"", ""Oh yeah. I have that."", ""Great. Also, very important are the CPT codes. Do you see those in your paperwork?"", ""Yeah, but I don't have a fax machine. Do I have to go somewhere to fax it?"", ""Not at all. Do you have access to a scanner?"", ""My wife does at work."", ""Perfect. She can scan them in and directly upload them. Do you see the upload document button?"", ""upload doc- Yes! upload documents. Got it."", ""Great! Do you also see on your paperwork from the doctor and ICD-one zero code? It is a diagnosis code."", ""uh-huh."", ""Great, so long as the address of the provider is on there along with their tax ID form you should be good to go."", ""Yeah, the lady at the office said I had everything for filing a claim."", ""Awesome! Rest assured we will reach out if we are missing any items."", ""Cool. So about how long until I get the money?"", ""Depending on your policy termiss deductible and such checks are usually out within three zero business days."", ""Okay, I guess."", ""We receive quite a few claims and have to allow time for them to be processed and then sent over to the finance department."", ""Oh yeah, I get that. Just hoping it would be next week, you know? It's cool, it's cool."", ""Well, that would be nice, right? Besides the claim, is there something else I can help you with?"", ""Yeah, no that's it."", ""Well, if you think of anything else or run into any trouble uploading the documents, please give us a call back."", ""Okay, okay. Thank you!"", ""No, thank you mister Ramirez. We here at Rivertown Insurance are grateful to have such a loyal customer. Is there anything I can do for you?"", ""Nah, thanks Miss."", ""It has been my pleasure. You have a wonderful day mister Ramirez."", ""You, too. bye."", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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My name is Eve. How can I assist you today?"", ""Hi, Eve! I'm Sarah. How's your day been so far?"", ""It's been okay. Can't complain. I got my coffee, so that's one good thing !"", ""Yep, gotta have that morning coffee! I know what you mean! I always need a pick-me-up, too!"", ""Exactly!"", ""Well, I don't want to waste your time. I called because I need some insurance."", ""What type of insurance did you have in mind?"", ""I need some life insurance. See, my husband recently passed away, bless his soul, but he didn't have any life insurance."", ""Oh, I'm so sorry to hear that."", ""Yeah, we had a good fifty years together. But when he passed, the funeral had to be paid for by my children."", ""Oh, no."", ""Yes. I couldn't afford it all myself. My children told me not to worry about it, but I still felt bad about it. We always thought we would have time to get some insurance, and then it was too late."", ""It's going to be alright, maam."", ""Thank you, dear."", ""I can give you a run-down of our life insurance plans and you can pick something that might interest you. Is that okay?"", ""Yes, dear. That would be good."", ""Okay, please give me one moment while I get the policies up."", ""Sure."", ""Alright, here at Rivertown Insurance we offer Term, Whole, and Universal Life Insurance plans."", ""#Uh, could you explain them for me also?"", ""Of course. Term life insurance is when the person or family receives the benefits upon the person's, the one who had the life insurance, passing."", ""The only thing you have with this is the guaranteed death benefit for those who are recipients of your policy. It doesn't offer anything else."", ""Our Term Life Insurance plan costs three hundred a year, which means you would have to pay twenty-five dollars a month."", ""Okay, that's not a bad price."", ""Now, whole life insurance is a permanent plan that lasts until a person passes away. Term life doesn't. It only goes up to the time you picked out."", ""Oh, okay."", ""Whole life insurance has guaranteed premiums and death benefits as long as the insurance's premiums are paid on time."", ""Will the amount I pay go up if, the economy goes down?"", ""No maam. For all of our plans, we don't raise the premium rate. What you had to pay at the start is what you pay throughout the plan."", ""But also, term life insurance might have to be renewed every ten to fifteen years. Usually, it depends on a person's age, but we don't raise the rate."", ""Do you have any other questions so far?"", ""Yes. What can that money be used for if the person dies? I mean, other than a funeral?"", ""It can be used for other things like paying any debt you had, mortgage, and other things they may need help paying."", ""I see. What's that last insurance?"", ""Universal life insurance. It's also a permanent type, but you can adjust your premiums and death benefits."", ""And this plan costs less than the whole life insurance but more than term."", ""We typically charge twelve hundred a year, or a hundred dollars a month."", ""Well, I think I want that term plan. I think I'd be able to afford that one."", ""Alright, and just to remind you our Term Life Insurance plan is twenty-five a month which comes out to three hundred a year."", ""Alright, what all do I need to give you to get signed up or get an account?"", ""First, I need your full name, first name and last name."", ""My name is Sarah Fernsby."", ""Does your first name have an H on the end?"", ""Uh-huh, yeah."", ""And could you spell your last name for me please?"", ""F. E. R. N. S. B. Y."", ""Okay, thank you. What's a good number you can be reached at?"", ""Four three one. Two one two six."", ""What's the area code?"", ""One two five five two."", ""Your date of birth?"", ""Oops, I'm sorry! The zipcode I gave you is wrong. The last digit, it should be oh."", ""No problem, I'll get that changed."", ""Now, my birthday is July fifth nineteen fourty-three."", ""Okay, got it. May I get your street address?"", ""seven Farrington Street. My city is Newburgh in New York."", ""Could you spell Farrington for me, please?"", ""Alright, it's spelled F.A.R.R.I.N.G.T.O.N."", ""Thank you. Okay, and the city is Newburgh, New York?"", ""Uh-huh."", ""Great! We're almost done getting your account ready. I do need your social security number. Is that okay because I know some people are iffy about that?"", ""No no, it's fine. I know you're not trying to steal from me ."", ""Okay, I just wanted to make sure. You can say it when you're ready."", ""#Um, could you hang on? I got to get my social card dear."", ""Not a problem. Take your time."", ""I know it's somewhere in my, in this bag here. Oh, found it! The number is two eight five. Three one. Eight seven six seven."", ""Okay, thank you. What security question would you like so that we can verify your identity when you call?"", ""I don't know. #Uh, what do you recommend?"", ""Well, I recommend using something that only you would know like, for instance, your favorite game or your favorite food as a child, anything like that."", ""Well, how about grits. That was my favorite breakfast food growing up. I was originally from Mississippi, and we ate grits almost every morning!"", ""That's good. Then your security question will be about asking you what your favorite food was as a child."", ""I like them now, but their not my favorite anymore. I like cheese eggs more now !"", ""Really? I still love to eat grits."", ""Are you from the south, too?"", ""Yes, maam. Alabama."", ""Oh, okay!"", ""Alright, miss Fernsby, your account is ready and I'll get you enrolled in the Term Life Insurance plan right away."", ""Just to make sure again, it's twenty-five a month, right?"", ""Yes, maam. And that comes out to three hundred a year."", ""Okay, just wanted to make sure so I don't get any surprises."", ""miss Fernsby, we'll also send you a confirmation about the plan to your address and a receipt. Do you have an email? We can send it there instead."", ""Yes, I do have an email, but I prefer to get the information in the mail. I don't look into my email that often. But, I guess I could give it to you just in case."", ""Okay, whenever you're ready."", ""Let's see, z.e.e. kitty at gmail dot c.o.m."", ""Perfect. How do you want to pay for the plan? You can use debit, credit, or pay through your bank."", ""I'll use my Mastercard."", ""Okay. When you're ready, you can give me the numbers."", ""#Um, six oh oh five. Nine three eight eight. Seven two four five. Oh oh nine five."", ""The name on the card will be yours of course, correct?"", ""Uh-huh."", ""Lastly, I need the three digits on the back of the card. Do you see them?"", ""Sure do. It's one two six."", ""Okay, that should do it! Just a reminder, we will send information about your new plan straight to your home, and if you change your mind, we can send this information to your email as well."", ""Okay, thank you!"", ""Your welcome! Is there anything else I can do for you?"", ""That was all. Thanks for the help. Sure feels better having insurance now. You take care now!"", ""Alright, thank you! Have a good day!"", ""You, too! Have a blessed one!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
594,"{""dialogue_id"": ""594"", ""turns"": {""turn_id"": [""insurance_594_000"", ""insurance_594_001"", ""insurance_594_002"", ""insurance_594_003"", ""insurance_594_004"", ""insurance_594_005"", ""insurance_594_006"", ""insurance_594_007"", ""insurance_594_008"", ""insurance_594_009"", ""insurance_594_010"", ""insurance_594_011"", ""insurance_594_012"", ""insurance_594_013"", ""insurance_594_014"", ""insurance_594_015"", ""insurance_594_016"", ""insurance_594_017"", ""insurance_594_018"", ""insurance_594_019"", ""insurance_594_020"", ""insurance_594_021"", ""insurance_594_022"", ""insurance_594_023"", ""insurance_594_024"", ""insurance_594_025"", ""insurance_594_026"", ""insurance_594_027"", ""insurance_594_028"", ""insurance_594_029"", ""insurance_594_030"", ""insurance_594_031"", ""insurance_594_032"", ""insurance_594_033"", ""insurance_594_034"", ""insurance_594_035"", ""insurance_594_036"", ""insurance_594_037"", ""insurance_594_038"", ""insurance_594_039"", ""insurance_594_040"", ""insurance_594_041"", ""insurance_594_042"", ""insurance_594_043"", ""insurance_594_044"", ""insurance_594_045"", ""insurance_594_046"", ""insurance_594_047"", ""insurance_594_048"", ""insurance_594_049"", ""insurance_594_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! Thank you for calling Rivertown Insurance. My name is Marie, and I will be assisting you today. How may I help you?"", ""#Uh, hi, I need to, I need to change my address. I recently moved."", ""Alright, I can certainly help you with that. What's your last name?"", ""Rogers."", ""What's your first name?"", ""Timothy."", ""Your date of birth?"", ""One twenty-three ninteen seventy-nine."", ""And your customer number?"", ""Five eight seven seven six two nine one."", ""Okay, please give me one moment while I look your information up."", ""And could I also change my card payment? I really need to get that changed."", ""That's no problem, sir! I'm still waiting for the system to bring your informaton up. It shouldn't be long."", ""Alright."", ""Okay, mister Rogers. Your security question is what is the name of your first pet?"", ""Rolf spelled r. o. l. f."", ""Social security number?"", ""Four one five. Six two. one three seven three."", ""Alright. #Uh, what was your old address? Can you verify that for me?"", ""It was twenty-nine Canal Avenue, Bay City, Michigan. The zip code is four eight seven zero six."", ""Thank you. Now what's the new address you wanted to change to? Is it in the same state?"", ""Yes, but not the same city."", ""Okay, you can go ahead and say it for me."", ""Eight six seven seven Oak Valley Street. The city is Battle Creek. The zip code's four nine zero one five."", ""Excellent! The change is now on your account, and your old address will no longer receive any mail from us."", ""Alright, thanks."", ""No problem, mister Rogers. Now, the other thing you wanted to do was, change your card for the payments, right?"", ""That's right. Can I start giving you the numbers?"", ""Hang on one moment, sir, while I pull up the payment section. #Hm, our internet's acting a little slower today. I apologize for the wait."", ""That's alright, things happen! It's probably the cause of all this heat the country's been getting. #Uh, I think they said something about a heat advisory for some states."", ""Yeah, that's probably it."", ""I've got a cousin in San Bernadino, California. He said it's cooking over there!"", ""Must be in the hundreds, right?"", ""Yep!"", ""Oh, there it is! Payment's up. Alright, ready for those numbers."", ""Alright, uh, six zero five five. One seven three three. Eight zero five one. Eight six nine two. Did you get all that?"", ""Maybe I should repeat it back to you. You said six zero five four."", ""No no, that should be five."", ""Okay, sorry about that. Let me get that changed. Okay, starting over. Six zero five five. One seven three three. Eight zero five one. Eight six nine two. Correct?"", ""Yep, that sounds right."", ""Okay, next I need the expiration date."", ""It's zero one twenty-three. The numbers on the back are five three nine. And the name's the same as the other."", ""Alright, I've got all that. The card went through."", ""Okay, good, good."", ""Is there anything else you needed done, mister Rogers?"", ""Nope, that was it!"", ""Alright. #Um, before you leave, is r. c. rover at hotmail dot com still a good email for you? You'll be sent a verification of this payment change there."", ""Yeah, uh-huh."", ""Alright, then we are done. Thank you so much for calling our service! It was pleasure to assist you today! Hope you have a great day!"", ""Uh-huh, you have a good one! Bye."", ""Good-bye, sir!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
595,"{""dialogue_id"": ""595"", ""turns"": {""turn_id"": [""insurance_595_000"", ""insurance_595_001"", ""insurance_595_002"", ""insurance_595_003"", ""insurance_595_004"", ""insurance_595_005"", ""insurance_595_006"", ""insurance_595_007"", ""insurance_595_008"", ""insurance_595_009"", ""insurance_595_010"", ""insurance_595_011"", ""insurance_595_012"", ""insurance_595_013"", ""insurance_595_014"", ""insurance_595_015"", ""insurance_595_016"", ""insurance_595_017"", ""insurance_595_018"", ""insurance_595_019"", ""insurance_595_020"", ""insurance_595_021"", ""insurance_595_022"", ""insurance_595_023"", ""insurance_595_024"", ""insurance_595_025"", ""insurance_595_026"", ""insurance_595_027"", ""insurance_595_028"", ""insurance_595_029"", ""insurance_595_030"", ""insurance_595_031"", ""insurance_595_032"", ""insurance_595_033"", ""insurance_595_034"", ""insurance_595_035"", ""insurance_595_036"", ""insurance_595_037"", ""insurance_595_038"", ""insurance_595_039"", ""insurance_595_040"", ""insurance_595_041"", ""insurance_595_042"", ""insurance_595_043"", ""insurance_595_044"", ""insurance_595_045"", ""insurance_595_046"", ""insurance_595_047"", ""insurance_595_048"", ""insurance_595_049"", ""insurance_595_050"", ""insurance_595_051"", ""insurance_595_052"", ""insurance_595_053"", ""insurance_595_054"", ""insurance_595_055"", ""insurance_595_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, and thank you for calling Rivertown Insurance. My name is Steven. How may I assist you today?"", ""Hi, I wanted to enroll in one of your auto insurance plans."", ""Are you a new customer?"", ""Yes."", ""Okay, hang on one second while I get this form up for you."", ""Okay."", ""Alright, what's your first name?"", ""Jeremy."", ""And your last name?"", ""Baker."", ""Okay, before I ask you anything else, is Jeremy the shortened form for Jeremiah?"", ""Oh! Sorry, yeah. I'm so used to being called Jeremy instead."", ""Not a problem, not a problem!"", ""Oh yeah, can I go ahead and give you my email?"", ""Sure."", ""It's j super twelve at aol dot com. The reason why I'm giving it is because I'm supposed to be moving in a few days, so I don't want anything sent to that address."", ""Did you want to go ahead and give me the new address?"", ""#Uh, no. I don't have the information in front of me, so I'll have to stick with the old one for now."", ""Alright, can give me your date of birth and phone number?"", ""My birthday date of birth is, eleven ninteen ninteen eighty-one.The phone number is nine seven three. Seven four three. Six two two nine."", ""Okay, thanks. Can you give me your social security number?"", ""#Uh, let me think. Oh, it's eight two one. Three six. Five nine zero zero."", ""Alright, thank you. So, to verify your identity the next time you call or when you log on to our website, we have a security question that needs to be answered."", ""You can pick the security question and provide the answer. I mean, we have a limit, but you can pick which one you want."", ""You may want to grab a piece of paper and write down the answer you give."", ""What choices are there?"", ""We have the name of your childhood best friend, the name of your first pet, the name of your favorite teacher."", ""Okay, got it. Go on."", ""#Uh, we also have, the name of your highschool."", ""I think I'll take the, the teacher one. My favorite teacher was named Leia like Princess Leia!"", ""Alright, I've placed that question down for you. You probably won't need to write that down then, huh?"", ""No, sir! I think only my mom and sister would know that one. She was only my favorite because of her name at that!"", ""Now, I need your address. What's the street?"", ""Nine ninety-one Shore Street."", ""City?"", ""West Orange. It's in New Jersey."", ""Got it. And the zip code?"", ""Zero seven zero five and two."", ""Okay, your account is set. Now what type of insurance were you looking to get into again?"", ""Auto, I was looking to get some auto insurance. I left my old auto company and figured I could find a better deal elsewhere."", ""Okay. Well, we have some pretty good deals here. We have Basic Auto, Preferred Auto, and Complete Auto."", ""For all our plans we have military discounts at one zero percent. All our plans have bodily injury coverage and collision coverage."", ""#Um, is there a plan you would like to hear about first?"", ""Actually, I think I'll have to try another day. Looks like I got another call to take."", ""Okay, that's fine sir. What I can do is send you your account information to the email you gave me."", ""Oh, okay. That'll work."", ""When you get to our website, Rivertown Insurance dot com, you'll see a place to login for existing customers."", ""Now, the first time you login, you'll need your new customer number as your username, which you'll find in your email, and your temporary password."", ""Once you login, you'll have to change them to something different. But you'll be able to see the different plans and pick out one that interests you."", ""Sounds good! I'll check that later then."", ""Okay, sir. Is there anything else I can do for you before you leave?"", ""No, I'm good. Really got to take this call. It's on my other phone, and they keep calling back."", ""Alright then. I'm glad I could assist you today, and if you have any questions in the future, just give us a call."", ""Alright, thanks!"", ""You're welcome! Have a great day."", ""You too! Good-bye!"", ""Good-bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
596,"{""dialogue_id"": ""596"", ""turns"": {""turn_id"": [""insurance_596_000"", ""insurance_596_001"", ""insurance_596_002"", ""insurance_596_003"", ""insurance_596_004"", ""insurance_596_005"", ""insurance_596_006"", ""insurance_596_007"", ""insurance_596_008"", ""insurance_596_009"", ""insurance_596_010"", ""insurance_596_011"", ""insurance_596_012"", ""insurance_596_013"", ""insurance_596_014"", ""insurance_596_015"", ""insurance_596_016"", ""insurance_596_017"", ""insurance_596_018"", ""insurance_596_019"", ""insurance_596_020"", ""insurance_596_021"", ""insurance_596_022"", ""insurance_596_023"", ""insurance_596_024"", ""insurance_596_025"", ""insurance_596_026"", ""insurance_596_027"", ""insurance_596_028"", ""insurance_596_029"", ""insurance_596_030"", ""insurance_596_031"", ""insurance_596_032"", ""insurance_596_033"", ""insurance_596_034"", ""insurance_596_035"", ""insurance_596_036"", ""insurance_596_037"", ""insurance_596_038"", ""insurance_596_039"", ""insurance_596_040"", ""insurance_596_041"", ""insurance_596_042"", ""insurance_596_043"", ""insurance_596_044"", ""insurance_596_045"", ""insurance_596_046"", ""insurance_596_047"", ""insurance_596_048"", ""insurance_596_049"", ""insurance_596_050"", ""insurance_596_051"", ""insurance_596_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! Thank you for calling Rivertown Insurance. My name is Marie, and I will be assisting you. How may I help you today?"", ""Okay, so I transferred some money from Paypal, right? I transferred straight, transferred it straight to my account."", ""But I got a letter in the mail from Rivertown saying my payment didn't go through, and I was like, why? I sent the money!"", ""So, I figure something went wrong with the system or something, I don't know."", ""Okay, so what you're saying is you tried to pay a bill but the payment didn't go through after you sent money from Paypal, is that correct?"", ""Yes, exactly."", ""Okay, maam. I can help you with that, no problem. Can I get your name and your date of birth?"", ""My name is Stacey MacIntyre."", ""Alright."", ""My date of birth is twelve twenty-nine ninety."", ""Perfect. What's your customer number?"", ""My customer number? #Uh, hang on. I gotta get that."", ""Sure, no problem."", ""Got it! Okay, it's flipping to the front. Oh! Thirty twenty-nine. Forty-one fifty two."", ""Thank you. Please give me a moment while I get your information up."", ""Okay."", ""Alright, I see that there was an attempt from our end to get payment for the Petcare Preferred plan, but it failed to go through."", ""But why?"", ""Well, let's see. The attempt was made on last Thursday, so a week ago. It looks like the system tried two more times, but all attempts failed."", ""But the payment was there! I don't understand this. This is messed up."", ""I'm sorry, maam. I'll do my best to help you out with this. Can you confirm the day you did the Paypal transfer?"", ""It was on Wednesday the third."", ""Okay, okay. I think I figured this out. With services like Paypal, and most other banks actually, it can take up to three business days to complete a transfer."", ""And it can take even longer if you try to transfer on the weekend since those days aren't business days."", ""Our system typically stops trying to get payments after the third attempt. What probably happened was your money showed up after we had already done the last attempt."", ""Oh!"", ""Yeah, so, after that we typically just send a letter to the customer letting them know that their payment still needs to be made."", ""Well, I've still got the money so, can I pay my balance now?"", ""You sure can! I see that we've only got your bank account listed. Did you want to add a debit or credit card to your account?"", ""#Uh, yeah. I'll do that. I'd also like to make it my preferred method of pay."", ""I can do that for you. Just give me the numbers when you're ready."", ""It's six five eight nine. Nine two two five. Three nine eight six. Five six seven six."", ""Expiration date?"", ""Oh five twenty-two."", ""And the three digits on the back?"", ""Four oh six."", ""Alright, maam, I have that set up for you. I've also made the card your preferred method of pay."", ""Thank you! Do you know how long it'll take to get the payment from my account?"", ""It should only take one business day."", ""Really? That's it?"", ""Usually that's the case. The longest it could take for us is three or four days."", ""Oh, good! Can you send a receipt for the payment to my email?"", ""I can! Is s. t. a. c. e. one zero at gmail dot com still a good email for you?"", ""Yep, it's good!"", ""Alright, I'll get that sent. Is there anything else I can do for you?"", ""No, that's all."", ""Alright, sorry for the trouble this may have caused you."", ""No, no! Don't be sorry! It wasn't your fault. I'm sorry for putting all that anger on you."", ""It's alright. I know how frustrating these things can get."", ""Well, thanks again for your help!"", ""No problem, it was a pleasure! You have a great day!"", ""You too! Bye!"", ""Good-bye!""], ""dialogue_acts"": [[], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], []]}}"
597,"{""dialogue_id"": ""597"", ""turns"": {""turn_id"": [""insurance_597_000"", ""insurance_597_001"", ""insurance_597_002"", ""insurance_597_003"", ""insurance_597_004"", ""insurance_597_005"", ""insurance_597_006"", ""insurance_597_007"", ""insurance_597_008"", ""insurance_597_009"", ""insurance_597_010"", ""insurance_597_011"", ""insurance_597_012"", ""insurance_597_013"", ""insurance_597_014"", ""insurance_597_015"", ""insurance_597_016"", ""insurance_597_017"", ""insurance_597_018"", ""insurance_597_019"", ""insurance_597_020"", ""insurance_597_021"", ""insurance_597_022"", ""insurance_597_023"", ""insurance_597_024"", ""insurance_597_025"", ""insurance_597_026"", ""insurance_597_027"", ""insurance_597_028"", ""insurance_597_029"", ""insurance_597_030"", ""insurance_597_031"", ""insurance_597_032"", ""insurance_597_033"", ""insurance_597_034"", ""insurance_597_035"", ""insurance_597_036"", ""insurance_597_037"", ""insurance_597_038"", ""insurance_597_039"", ""insurance_597_040"", ""insurance_597_041"", ""insurance_597_042"", ""insurance_597_043"", ""insurance_597_044"", ""insurance_597_045"", ""insurance_597_046"", ""insurance_597_047"", ""insurance_597_048"", ""insurance_597_049"", ""insurance_597_050"", ""insurance_597_051"", ""insurance_597_052"", ""insurance_597_053"", ""insurance_597_054"", ""insurance_597_055"", ""insurance_597_056"", ""insurance_597_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello! Thank you for calling Rivertown Insurance. My name is Marie, and I will be assisting you. How may I help you today?"", ""#Um, I need to change it so that I'm not billed automatically."", ""Okay, may I have your last name?"", ""Koleman, spelled with a K."", ""And your first name?"", ""Dana."", ""Alright. What's your date of birth?"", ""#Um, it's seven ninteen nineteen eighty-five."", ""Okay, and--."", ""Oh, wait! I meant nineteen eighty-four, sorry."", ""That's okay, I got it! Ninteen eighty-four. Can you verify your address for me? What's the street?"", ""The street is ninety-seven sixty-four Highland Lane. Highland is one word."", ""The city and state?"", ""Johnston, Rhode Island."", ""Alright. And the zip code?"", ""Zero two nine one nine."", ""Lastly, I need your customer number."", ""#Uh, it's two one seven five zero zero nine eight."", ""Okay, thank you! Please give me a moment while I look up your information."", ""Sure."", ""Let's see. Alright, I see that you're currently being billed for eighty-three thirty-three a month with our Basic Auto plan."", ""You also have automatic billing for our Petcare Basic plan billed five hundred a year. Which plan did you want to cancel."", ""automatic billing for?"", ""The Petcare Basic plan. Some new health bills appeared, and I can't afford it anymore. Atleast not right now."", ""Sorry to hear to hear that. I hope things get better for you."", ""Thank you. I'm hoping."", ""I'll take care of that for you. Just a moment."", ""Okay."", ""Alright, I've got that cancelled for you so you shouldn't be billed for the Petcare Basic plan anymore."", ""Thanks again. I think Rover will be fine for a while, my dog. He's pretty healthy and hasn't had any problems."", ""That's good to hear! Now, it can take up to one business day for the change to be fully effective."", ""#Uh huh."", ""So, if you're still billed for the plan, call us back and we'll give you a refund for that charge."", ""Okay. I don't think I was due to be billed anytime soon though, was I?"", ""Let me see. No, you're about a week ahead of the scheduled billing. You shouldn't be charged at all."", ""Okay, good."", ""Is there anything else I can do for you today?"", ""Yes, I'd also like to change the card that is used for the auto payments."", ""Alright, you can give me the card number when you're ready."", ""Oh, give me a moment! I forgot to take it out !"", ""Alright, take your time."", ""Got it! It's four zero one one. Two five one two."", ""#Uh huh."", ""Eight zero seven seven. Three five nine nine."", ""Okay. And the name on the card?"", ""Dana Koleman, spelled with a K."", ""Alright. Thank you for reminding me. I almost put in a C!"", ""Yeah, it's not a usual spelling!"", ""What's the three digits on the back?"", ""Eight one three."", ""Alright, I've got that updated for you! Is there anything else I can do for you today?"", ""No, that'll be it. That's everything."", ""Okay, well miss Koleman, I hope you enjoy the rest of your day! Thank you for calling Rivertown Insurance. If you find that you need help with something concerning your account, just give us a call back."", ""Alright, thank you very much!"", ""No problem. Have a good day!"", ""You, too."", ""Thanks. Good-bye!"", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
598,"{""dialogue_id"": ""598"", ""turns"": {""turn_id"": [""insurance_598_000"", ""insurance_598_001"", ""insurance_598_002"", ""insurance_598_003"", ""insurance_598_004"", ""insurance_598_005"", ""insurance_598_006"", ""insurance_598_007"", ""insurance_598_008"", ""insurance_598_009"", ""insurance_598_010"", ""insurance_598_011"", ""insurance_598_012"", ""insurance_598_013"", ""insurance_598_014"", ""insurance_598_015"", ""insurance_598_016"", ""insurance_598_017"", ""insurance_598_018"", ""insurance_598_019"", ""insurance_598_020"", ""insurance_598_021"", ""insurance_598_022"", ""insurance_598_023"", ""insurance_598_024"", ""insurance_598_025"", ""insurance_598_026"", ""insurance_598_027"", ""insurance_598_028"", ""insurance_598_029"", ""insurance_598_030"", ""insurance_598_031"", ""insurance_598_032"", ""insurance_598_033"", ""insurance_598_034"", ""insurance_598_035"", ""insurance_598_036"", ""insurance_598_037"", ""insurance_598_038"", ""insurance_598_039"", ""insurance_598_040"", ""insurance_598_041"", ""insurance_598_042"", ""insurance_598_043"", ""insurance_598_044"", ""insurance_598_045"", ""insurance_598_046"", ""insurance_598_047"", ""insurance_598_048"", ""insurance_598_049"", ""insurance_598_050"", ""insurance_598_051"", ""insurance_598_052"", ""insurance_598_053"", ""insurance_598_054"", ""insurance_598_055"", ""insurance_598_056"", ""insurance_598_057"", ""insurance_598_058"", ""insurance_598_059"", ""insurance_598_060"", ""insurance_598_061"", ""insurance_598_062"", ""insurance_598_063"", ""insurance_598_064""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon and thank you for calling Rivertown Insurance, my name is Don, how may I help you?"", ""Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have."", ""Sure, I can do that. Are you aware of all of our cancellation conditions, restrictions, and fees?"", ""#Um, I'm not sure. I just, we're moving into my mother's place in two months and selling our house and it's all a bit quick I realize but we're selling and we need to like, cancel the policy as soon as possible."", ""Absolutely no worries, ma'am. If it's alright with you, I can go over some of that information right now."", ""Yes, please, that would be great."", ""Sure, sure. So if you don't mind, I'll just pull up your account so that I can take a look at the policy and see what we're working with. May I have your first and last name and your date of birth?"", ""Yeah, yeah. It's Emily Campbell, c. a. m. p. b. e. double l. The date of birth is June eleventh, nineteen ninety two."", ""Perfect, thank you. And can I also have your customer number? It's the eight digit number on the upper right hand of your your screen when you log onto your account."", ""#Um, actually I'm afraid our internet is down at the moment, which is why I've had to call. Hopefully it will be up soon, but for the moment is there another way or do I need to call back later?"", ""No worries, ma'am, I totally understand! My internet at home is spotty, too. I can work with your phone number, social security number, and the answer to the security question that you chose when you made the account. Can we start with the phone number?"", ""Right, thank you. #Um, yes. Is it possible that there are multiple on file? I'm not exactly sure which one I, which phone number we registered with."", ""Yes, there can be more than one! Any of your registered phone numbers will work."", ""Okay, okay. Just to be sure, it's probably my own cell phone. The number for that is five one three, four four eight, nine nine two two."", ""Okay, I have five one three, forty four eight, ninety nine twenty two. Is that correct?"", ""Yes, lots of double digits ."", ""Indeed! And I just need your social security number next."", ""Sure. Are you ready for it?"", ""Yep!"", ""Okay. Two seven eight, eighty two, seven eight nine nine."", ""Two seven eight, eight two seven eight nine nine. Correct?"", ""Yes sir."", ""Wonderful! So I think I have your, your account right here, I just need you to verify the answer to your security question for me please."", ""Sure."", ""Let's see the question I have here is what is the name of your first pet?"", ""#Oh! Applebees. Like the restaurant, no apostrophe. He was a hamster ."", ""What a wonderful name for hamster! Are you a huge fan of the restaurant, then?"", ""Ironically no! I think my parents were discussing dinner when I picked him out, the word just kind of stuck in my six-year-old brain ."", ""#Ah, that's adorable! Well it seems I have your account right here, so we can get started cancelling your policy."", ""Great, thank you!"", ""Sure thing! So I see here that you've held a home preferred policy for approximately the past six and a half years, seeing as you started that particular policy in February of twenty fifteen. Can you just verify that policy number with me? It's an eight digit number."", ""Yes, I think I had it written down. Just a moment. #Ah! Luckily I got it before the Wi-Fi went out. What I have here is six eight seven six six eight six zero. Is that the one you're looking at? I mean, we should we only have the one home!"", ""Yep, that's the one! I just had to be sure. Okay, great, let's see. So there is a sixty day policy minimum, but you're far past that. Looking at your your payments page, here, I also see that you've paid the policy off for the entirety of the year up to next February."", ""Yes, we did do that. Is that money is it lost when we cancel the policy or is there like, some sort of refund?"", ""Yeah, yeah, we do do a sort of refund type thing when you cancel a policy that has already been paid off for the year. So in this case, depending on when you decide to oh my gosh. I blanked on the word. I'm sorry. Cancel! Duh. When you decide to set your cancelation date, the policy is refunded for the unused months that you've paid beyond that date."", ""Okay, right. Yeah. Is there some sort of a fee for cancelling? I think I read something somewhere. That they can be sort of expensive fees?"", ""Normally, yes, there would be a fee if you were cancelling the insurance to swap providers or just because but, because you're selling your home and moving, there is no fee. Eventually there will be no home to insure, so the policy essentially just ends."", ""#Oh wow, okay. That's a relief! Okay. So what needs to be done now?"", ""So basically at this point you would."", ""Gemmy stop! Stop it! Hey. Sweetheart, sit down. Mommy is on the phone, she's very busy. I'm so sorry, my daughter just woke up from a nap."", ""No worries! I totally understand. So as I was saying, your next steps are essentially to just confirm the cancellation and set a date. I've verified through your account that there are going to be no fees, only a reimbursement for your overpayment, and no restrictions because you've had the policy for so long."", ""Okay, yeah. #Um, I'm sorry. Just a moment. Gemmy, hey. Sweety you know where the carrots are. Why don't you get a snack. Yes. In there. Thank you. Go ahead and sit at the table and be very quiet okay, just for a moment. Hi. Sorry. So, confirming?"", ""No, no worries, really. Take your time if you need."", ""Thank you. I think she's good for the moment ."", ""Okay, great. So I just need a verbal confirmation that you'd like to proceed with cancelling your policy. Actually, wait. I'm sorry, have you set a sale date on your home? I mean, has it already been sold?"", ""absolutely no worries, ma'am. If it's alright with you, I can go over some of that information right now."", ""Okay, perfect! So we'll want to end the policy that day, then. That way you can be sure that no issues will come up at the last minute and make your move a living nightmare ."", ""Sounds good, I'd appreciate avoiding that if possible! ."", ""Great, great. So can I just have your verbal confirmation that you'd like to cancel the policy?"", ""Yes. I'd like to cancel my home insurance policy. Was that enough?"", ""Perfect, it totally was. And I'll set the end date here for the twentieth of November. Can I have your verbal confirmation of that, as well?"", ""Yes. The twentieth of November, two thousand and twenty one."", ""Great. So there are some steps that you need to take, just to confirm this all with extra security measures and whatnot. At this point it's up to you to complete the cancellation of the policy. You'll have to either send a formal letter to our main office in Louisiana or confirm your cancellation on our website. Would you like the office address?"", ""No, that's that's alright, thank you. Is confirming on the website difficult?"", ""Not at all! Once your internet is back up, all you'll need to do is log on and there should be a notification in your account inbox that will lead you to the correct page. If I recall, the instructions are very clear and easy to follow. If there's no notification, there should be a header at the top labeled my account, hover over that until you get the drop down bar. Then click on my policies and that should take you to the correct page."", ""Okay, notifications, account, policies. Got it."", ""Yep! You should also be receiving an email from us requesting confirmation of your cancellation. After you've confirmed everything, you'll receive one or two more emails with the confirmation and your updated information, and then a week or so later another email regarding your refund of excessive payments. Just be sure to double check everything before you submit!"", ""Okay, that sounds great. Thank you so much I'm sorry. What was your name again? I should really write it down."", ""No worries! It's Don, d. o. n."", ""Don. Thank you again, Don."", ""It was a pleasure to help you! Is there anything else I can help you with today, missus Campbell?"", ""No, but thank you so much Don. You have a great day!"", ""You too, ma'am! Have a good one!"", ""Bye!"", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
599,"{""dialogue_id"": ""599"", ""turns"": {""turn_id"": [""insurance_599_000"", ""insurance_599_001"", ""insurance_599_002"", ""insurance_599_003"", ""insurance_599_004"", ""insurance_599_005"", ""insurance_599_006"", ""insurance_599_007"", ""insurance_599_008"", ""insurance_599_009"", ""insurance_599_010"", ""insurance_599_011"", ""insurance_599_012"", ""insurance_599_013"", ""insurance_599_014"", ""insurance_599_015"", ""insurance_599_016"", ""insurance_599_017"", ""insurance_599_018"", ""insurance_599_019"", ""insurance_599_020"", ""insurance_599_021"", ""insurance_599_022"", ""insurance_599_023"", ""insurance_599_024"", ""insurance_599_025"", ""insurance_599_026"", ""insurance_599_027"", ""insurance_599_028"", ""insurance_599_029"", ""insurance_599_030"", ""insurance_599_031"", ""insurance_599_032"", ""insurance_599_033"", ""insurance_599_034"", ""insurance_599_035"", ""insurance_599_036"", ""insurance_599_037"", ""insurance_599_038"", ""insurance_599_039"", ""insurance_599_040"", ""insurance_599_041"", ""insurance_599_042"", ""insurance_599_043"", ""insurance_599_044"", ""insurance_599_045"", ""insurance_599_046"", ""insurance_599_047"", ""insurance_599_048"", ""insurance_599_049"", ""insurance_599_050"", ""insurance_599_051"", ""insurance_599_052"", ""insurance_599_053"", ""insurance_599_054"", ""insurance_599_055"", ""insurance_599_056"", ""insurance_599_057"", ""insurance_599_058"", ""insurance_599_059"", ""insurance_599_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, my name is Kelsey. How may I help you?"", ""Hi Kelsey, you, Kelsey, right?"", ""Yep! Kelsey, with an e. y."", ""Great. Right. #Er, I'm sorry. Does Rivertown cover cars? It's just, we had to cancel our previous insurance for for a number of reasons, and I've got two vehicles I need to cover."", ""No worries ma'am. We do offer plans for automobiles! We also offer coverage on homes, condos, pets, life insurance, and let me see. Oh, renter's insurance."", ""Oh wow. Pet insurance? Really?"", ""Yes ma'am."", ""Interesting. Well, can you tell me more about your vehicle coverage? Like, monthly rates, deductible, and discounts and whatnot?"", ""Absolutely. All of our plans come in tiers. For automobiles, we offer basic auto, preferred auto, and complete auto. Basic starts at one thousand dollars, preferred at fifteen hundred, and complete at two thousand. The main differences in our plans are the deductibles you pay in the event of an accident, breakdown, et cetera. If I can ask, do you do you have an account with us? Have you taken a look at our website?"", ""I did browse the website briefly, yes. But, I was a bit pressed for time and I'm pretty bad with computers . My husband is the tech savvy one, but he's at work at the moment."", ""[Laughter] I understand completely. If you'd like, I'd be happy to set up an account with you right now. This will give you access to the more informative parts of our website and allow us to work towards a plan that meets all your needs."", ""Yeah, that would be. That would be great, actually."", ""Great! Let me just bring up the form here. It's Just a moment, my computer seems to be lagging. In a minute what I'll need from you to start, is just your full name and date of birth."", ""Sure. Let me know when you're ready."", ""Uh-huh. Thank you. Okay, it seems to be good to go. So your name and date of birth?"", ""Yeah. It's Isabel Wilbur, w. i. l. b. u. r."", ""Uh-huh."", ""And three, thirteen, nineteen eighty two. Did you get that?"", ""Yep. Perfect. So next I'll need a current phone number and home address. Can I also get an email adress?"", ""#Uh, you can go ahead and put nine one eight, no, no. Sorry. Wait. That should be four oh five, six fifteen, eighty two seventy two. That's my cell and."", ""Okay, so. #Oh, I'm sorry I cut you off."", ""No, no, it's fine."", ""Okay, so just to verify that number, let me see. What I have here is four zero five six one five eight two seven two, is that correct?"", ""Yes, that's correct."", ""And your current address?"", ""#Uh, that would be two three three seven Henry Forde Ave. That's Forde with an e at the end. The city is Sapulpa, Oklahoma, seven four zero six six."", ""Hey, Sapulpa! My mother grew up there, how cool. So Henry Forde, spelled f. o. r. d. e., correct?"", ""#Oh my gosh, that's crazy! We just moved here four months ago from New York and, it's an, a neat city. Totally different though! But, yes, that's that's correct."", ""Perfect. And wow what a big move! If you get the chance, my mother always went on about these, these. They were like, Summer carnivals? I never got to go, but she would go on. Said they were great for kids and adults too. Fun way to get out."", ""That sounds fun, thanks! I'll tell my husband to keep his ears open for carnivals and stuff ."", ""Yeah, yeah! So your account here, the last things I'm going to need are a security question, in case you're locked out of your, account, and just your social. The full thing, not just the last four. We don't share or sell any information connected to your account, so this will be, this will be completely private. #Oh! And your email address, please."", ""Okay. Yeah. Thank you. The email is my full name, no spaces, at gmail. So just isabelwilbur at gmail. And the the social is four forty five, thirty four, eighty four twenty eight."", ""I'm sorry, I misheard. You said eight four or eighty and then a four? I think I may have missed that that last one, too."", ""The last four are eight four two eight. Want to check that back with me?"", ""Please. So I have four four five, Three four, eight four two eight. Is that right?"", ""Yep, you got it."", ""Okay, thank you . These numbers always get me. So the security question. Why don't we go with either your mother's maiden name, or the name of your childhood best friend."", ""#Um, sure, that works. My I guess my mother's maiden name, then. It was, it was Walters, w. a. l. t. e. r. s."", ""Perfect, thank you. So "", ""Will my husband be able to access this account?"", ""#Oh. Yeah, of course. All you need to do is be sure that he knows the answer to, to your security question. I believe the process for accessing the online account is quite simple, as well, You'll just have to, You'll need your customer username and a password. As soon as I hit submit here on my, on my screen, you should recieve and email in the next few hours with that information. Then you just go to our website and log in once and you can, change your password from the randomly assigned one."", ""Okay, okay. Yeah. Okay. And your website is, it's. You know, never mind, I can just. My husband can find it ."", ""Sure, sure! It's very easy to find. Even just, typing Rivertown Insurance into Google will bring it right up. Our page is the one with the bright green header so, if your eyes hurt you're in the right place ."", ""[Laughter] Okay Kelsey well thank you so much! You've been very helpful. So, the account is good to go? Do I need to do anything else? Like, I don't know."", ""No, no, that's it! Are you interested in enrolling in a plan right away? Now that I have your, your account right here, we can get you set up with a plan. Rivertown prides itself on rapid service and coverage, so we can ensure a short waiting period if you, if you'd like to proceed today."", ""Well, actually if it's alright I'd prefer to wait until my husband is available. He took care of most of our previous insurance, things and I. I just. #Um. If it's okay, yeah, I'll just wait on that. Please."", ""No problem at all! You just call us back and a representative will help you find the perfect plan and get everything, everything in order. Do you."", ""Actually, I. #Oh wow, I'm sorry, that was so rude. I just, you just, you reminded me, do you have any special discounts or benefits? Our previous insurance, well, we, I have a son, he just turned nineteen and he got his license maybe what. Three months ago? And we have two cars, I think I maybe. Maybe I said? But anyway. Our insurance offered us discounts because we went so long or, you know. Just, so long without tickets or accidents? And they gave us a small discount on our rates because of course they're a little higher covering our son now because, because he's driving. And there was, I think there was like, maybe a discount because we covered two two vehicles? I'm sorry, I'm totally rambling I just. We want to find the right, the right insurance and company and everything."", ""No worries, miss Wilbur, it's totally fine. We do offer discounts, most of them long term for like you mentioned, good driving records and safety. As for insuring two vehicles, our auto insurance rates are like many companies and we, we base them on the type of vehicle, the year, all of those things paired with the the tier you choose and the coverage we anticipate fulfilling."", ""Uh-huh."", ""And if you want to look into those things more I'm happy to stay on the line and we can discuss, the types of cars you have and I can maybe, maybe give a rough estimate. We also have, if I remember, yeah. We have a pretty decent FAQ, that is freauently asked questions, page on our website. It's super easy to see, blue tab at the top. That advertises and explains a lot of the discounts that we have. You just scroll."", ""Right."", ""Scroll down to the middle section, sort of. It has a big header that says automobile coverage. That will probably help a lot. And you can always call back."", ""Okay, yeah. That sounds good. I think I'll have my husband check it out, to be honest I don't, I I don't even know the specifics of the car he drives . Some big red thing. I don't know."", ""[Laughter] Okay well sounds great miss Wilbur. Just call us back and let us know what we can do for you if you if you decide to proceed. Our customer service hours are twenty four seven, and the number is the same no matter what you're calling for."", ""Thank you so much, Kelsey. You've been a great help."", ""Absolutely. Is there anything else I can do for you today ma'am?"", ""No, I think that's it! Thank you so much for your time. You have a great day, now."", ""You too."", ""Uh-huh. Bye!"", ""Bye bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
600,"{""dialogue_id"": ""600"", ""turns"": {""turn_id"": [""insurance_600_000"", ""insurance_600_001"", ""insurance_600_002"", ""insurance_600_003"", ""insurance_600_004"", ""insurance_600_005"", ""insurance_600_006"", ""insurance_600_007"", ""insurance_600_008"", ""insurance_600_009"", ""insurance_600_010"", ""insurance_600_011"", ""insurance_600_012"", ""insurance_600_013"", ""insurance_600_014"", ""insurance_600_015"", ""insurance_600_016"", ""insurance_600_017"", ""insurance_600_018"", ""insurance_600_019"", ""insurance_600_020"", ""insurance_600_021"", ""insurance_600_022"", ""insurance_600_023"", ""insurance_600_024"", ""insurance_600_025"", ""insurance_600_026"", ""insurance_600_027"", ""insurance_600_028"", ""insurance_600_029"", ""insurance_600_030"", ""insurance_600_031"", ""insurance_600_032"", ""insurance_600_033"", ""insurance_600_034"", ""insurance_600_035"", ""insurance_600_036"", ""insurance_600_037"", ""insurance_600_038"", ""insurance_600_039"", ""insurance_600_040"", ""insurance_600_041"", ""insurance_600_042"", ""insurance_600_043"", ""insurance_600_044"", ""insurance_600_045"", ""insurance_600_046"", ""insurance_600_047"", ""insurance_600_048"", ""insurance_600_049"", ""insurance_600_050"", ""insurance_600_051"", ""insurance_600_052"", ""insurance_600_053"", ""insurance_600_054"", ""insurance_600_055"", ""insurance_600_056"", ""insurance_600_057"", ""insurance_600_058"", ""insurance_600_059"", ""insurance_600_060"", ""insurance_600_061"", ""insurance_600_062"", ""insurance_600_063"", ""insurance_600_064"", ""insurance_600_065"", ""insurance_600_066"", ""insurance_600_067"", ""insurance_600_068"", ""insurance_600_069"", ""insurance_600_070"", ""insurance_600_071"", ""insurance_600_072"", ""insurance_600_073"", ""insurance_600_074"", ""insurance_600_075"", ""insurance_600_076"", ""insurance_600_077"", ""insurance_600_078"", ""insurance_600_079"", ""insurance_600_080"", ""insurance_600_081"", ""insurance_600_082"", ""insurance_600_083"", ""insurance_600_084"", ""insurance_600_085"", ""insurance_600_086"", ""insurance_600_087"", ""insurance_600_088""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning and thank you for calling Rivertown Insurance, how may I help you?"", ""Hi, yes. #Um, good morning. I who am I speaking with?"", ""My name is Stacey."", ""Stacey. Hi, Stacey. I'm hoping to enroll in a life insurance plan today, if that's alright."", ""Absolutely! And what kind of policy are we looking at?"", ""I'm thinking of I wanted to. I wanted to. I'm thinking of a temporary policy? I can't, can't remember what that's called offhand."", ""No worries! We do offer term life insurance based on a number of years of your choosing. If the policy expires before death, it can be renewed at a new premium based on the age, health, that sort of thing of the insured individual. Is that what you were thinking of?"", ""Yes, yes that was it! Thank you. It's been a bit of a hectic day. Do you, what's the price on that, typically?"", ""Our term life insurance rates typically run around the average of, three hundred a year. Of course, the age and health of the individual does, play a role in whether the monthly premium is higher or lower."", ""I see."", ""If you don't mind my asking, sir, is the policy for yourself or a family member? I'd be happy to get the process started by entering some information and providing an, excuse me, providing a general quote."", ""Not at all, not at all. Yes, the policy would be for myself. My older brother died two months ago, they don't know why and I just. I thought. Might be a good time. They don't really, they don't. There wasn't really a reason. A cause. #Um. I'm sorry. Sorry. Yes. For myself."", ""No worries, sir. I'm very sorry for your loss."", ""Thank you. So yeah. I Yeah. If you don't mind a quote, please. Would be great."", ""Yes, absolutely."", ""And you said around three hundred a year, right?"", ""Thereabouts."", ""Great, great. Thank you. A little short on cash, with the pandemic and whatnot."", ""I understand completely. Our term policies are considered among the most affordable for what we offer in terms of of payouts."", ""Great, great."", ""Do you already have an account with us, sir?"", ""#Um, yeah, yeah I do. I set one up what, last week? Something like that."", ""Excellent! The hard work is done . In that case may I have your first and last name?"", ""Sure, it's Mike Weeks. Thats w as in water, double e, k. s. The date of birth is seven three eighty six."", ""#Oh, perfect. You said seven, three, nineteen eighty six?"", ""That's correct."", ""Great. The last thing I'm going to need from you is your customer number."", ""Customer number?"", ""#Um, yes. It's eight digits, if you're able to log into your account on our website it should be displayed in the upper right hand corner, I believe."", ""#Oh. My, wife was the one who made the password, I'm sure it's around here I just don't don't know where. Is there anything else, any other information I could give you to What's this for?"", ""I just have to verify your identity to bring up the correct account in our system here. If you don't have the number, I can take your phone number, social security number, and the answer to the security question you chose when setting up your account."", ""#Uh, shoot. #Um. Let me see. There's a good chance I won't know that answer either, I'm pretty sure my wife chose that as well . Let me, let me check the fridge. I think."", ""The fridge?"", ""Just, just in case she left the password there last week. She knew I was planning to call when I got the chance. Just a moment, please."", ""Sure, take your time."", ""#Ah! Thank you for your patience. She actually left me both the password and the customer number. Guess she knew I'd have no clue. ."", ""Great! So I can just take that number and verify your account."", ""Sure, yeah. It's let me see. Eleven seven eighty eighty three four."", ""I'm sorry, you said two eighties?"", ""#Uh, wait. Yes. No. Ending in eight zero eight three four."", ""#Ah, okay. Thank you. So I have Mike Weeks, w. e. e. k. s., seven three nineteen eighty six, customer number is one one seven eight zero eight three four. Is that correct?"", ""Yes, that's right. Thank you."", ""Sure thing! And here you are, perfect. So let me just see here."", ""Sure."", ""Start application, term life insurance. So how long are we interested in insuring you for with this first policy? Remember that policies are renewable, but they are also likely to to go in cost slightly with age and health changes."", ""Right, right. What's what would be considered normal? Or what's a good like, a good policy usually last?"", ""Many of our customers insure themselves and their loved ones in ten year increments. So ten and twenty year policies are quite popular. If you anticipate a chance in finances soon, I can also recommend perhaps starting with a five or ten year policy and perhaps switching to one of our more expensive but lifelong policies in a few years. And I've completely forgotten to mention, if you outlive your policy, we return the exact amount of money you've put into the policy. There's no interest on it, and it isn't taxable, simply a refund, essentially."", ""#Oh, wow. Okay, that's good to know, thank you. And are those policies much better than than this one?"", ""They do tend to provide more for the beneficiaries you name, but they are quite higher in price, comparatively. Our universal life insurance starts at twelve hundred a year, and whole life insurance begins at one thousand, eight hundred dollars."", ""Wow. Okay. #Um. Well I think that a ten year policy might be good. Can I cancel this, if something ? If for whatever reason I?"", ""Absolutely! There are no fees or issues when you cancel, but if you wanted to reenroll in a term plan, of course we'd have to reevaluate costs based on your age and health, as I've mentioned."", ""Okay, sure. How long will this usually take to what is it. To kick in?"", ""We guarantee enrollment in our term life insurance plans within twenty four hours. However, we do require a health exam just to verify that nothing is obviously the matter before we insure you. After that, you're set practically immediately. If something were to happen the next day, you'd be covered."", ""#Oh, okay. So am I able to proceed without that exam for the moment? Like, figure out how much I'd pay and all that?"", ""Yeah, yeah! We can still proceed with your quote right now. As soon as you schedule the exam, you can contact us to update the name and address of the physician performing the check up. Then we'll contact them after the fact and have the information faxed. We'll update your profile and have a finalized amount that, if all goes well, will be within very close range to your estimate today."", ""Okay, thank you. So what else do you need from me right now?"", ""I'm going to need to know how much you're interested in having beneficiaries receive, and then we'll do a very basic medical history."", ""Okay, sure. Yeah. What's typical for a three hundred a year policy? For beneficiaries, I mean."", ""Assuming you're in good health, the numbers start at two hundred and seventy thousand dollars."", ""#Oh, wow, okay. That's perfect. That would be good, thank you."", ""Wow, perfect! Easy. So just a few basic health questions to finish up your estimate here. Let me bring up the form really quick."", ""Sure."", ""Thank you. Okay, here it is. So your current age is thirty five, is that correct?"", ""Yes."", ""And your sex, height, and weight?"", ""Male, six foot two, hundred and ninety eight pounds."", ""Do you have any history of high blood pressure, heart disease, lung disease, or any moderate to severe medical conditions?"", ""I have moderately high blood pressure. Have for, the last ten years or so. Nothing else that I'm aware of."", ""Has anyone in your immediate family suffered from cancers, diabetes, neurological disorders such as seizures, or anything of the like?"", ""My father had skin cancer, but they caught it early on and he recovered."", ""Good for him! Okay, let me see. Last thing is #Oh. Are you currently taking any medications?"", ""Only an Aspirin here and there and some generic allergy thing from the from the drugstore."", ""Okay, perfect. So I've recorded everything here, and your physician will of course do a basic check up and verify most or all of this, I'm sure. If I click next, here, let's see. Okay. So it looks like at this point we can offer you a ten year plan at three hundred and ten dollars a year! That would have a two hundred and seventy dollar payout to your beneficiary or beneficiaries upon your death within those ten years, or else you receive back ten years worth of payments at the expiry of your plan."", ""Okay, okay."", ""Yep. How does that sound, for a rough quote?"", ""It sounds great. Perfect. So now I just make my appointment and call you back with the doctor's info?"", ""Yes, that's correct. In fact, if you're sure you'd like to proceed with this plan, I could take the information now while you're on the phone."", ""Okay, yeah. I I don't have a primary physician at this time, so I'll have to find one. I'll call with the updated information when I do, though. Actually, is there, is there another way to update the information or is this it? I was on hold for like twenty minutes."", ""#Oh no! I apologize for your wait, mister Weeks. We always seem to be quite busy and a bit understaffed. Unfortunately, though, for the physician's information the call center is the only way. We have to be extra sure that the information is correct when we receive it, so that your information stays confidential and safe and all that."", ""Okay, sure, sure. Thank you. And after that?"", ""We'll give you a call back when we receive the health information from your doctor, and proceed from there! We'll set up beneficiaries and your payment method. At that time all you're going to need is the names and social security numbers of anyone you'd like to include as a beneficiary, and your payment or bank information."", ""Okay, got it. Thank you."", ""Absolutely. If for some reason you don't hear from us within a week of your doctor's visit, please give us a call. We'll double check that we contacted their office and that they were able to share the results of your check up with us. After that, you should be good to go!"", ""Okay, thank you so much Stacey. I appreciate it."", ""My pleasure, sir. Is there anything else I can do for you today?"", ""No, I think that's it. You've been very helpful, thank you again."", ""My pleasure, my pleasure. You have a great day!"", ""Thank you, you too. Good bye, now."", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
601,"{""dialogue_id"": ""601"", ""turns"": {""turn_id"": [""insurance_601_000"", ""insurance_601_001"", ""insurance_601_002"", ""insurance_601_003"", ""insurance_601_004"", ""insurance_601_005"", ""insurance_601_006"", ""insurance_601_007"", ""insurance_601_008"", ""insurance_601_009"", ""insurance_601_010"", ""insurance_601_011"", ""insurance_601_012"", ""insurance_601_013"", ""insurance_601_014"", ""insurance_601_015"", ""insurance_601_016"", ""insurance_601_017"", ""insurance_601_018"", ""insurance_601_019"", ""insurance_601_020"", ""insurance_601_021"", ""insurance_601_022"", ""insurance_601_023"", ""insurance_601_024"", ""insurance_601_025"", ""insurance_601_026"", ""insurance_601_027"", ""insurance_601_028"", ""insurance_601_029"", ""insurance_601_030"", ""insurance_601_031"", ""insurance_601_032"", ""insurance_601_033"", ""insurance_601_034"", ""insurance_601_035"", ""insurance_601_036"", ""insurance_601_037"", ""insurance_601_038"", ""insurance_601_039"", ""insurance_601_040"", ""insurance_601_041"", ""insurance_601_042"", ""insurance_601_043"", ""insurance_601_044"", ""insurance_601_045"", ""insurance_601_046"", ""insurance_601_047"", ""insurance_601_048"", ""insurance_601_049"", ""insurance_601_050"", ""insurance_601_051"", ""insurance_601_052"", ""insurance_601_053"", ""insurance_601_054"", ""insurance_601_055"", ""insurance_601_056"", ""insurance_601_057"", ""insurance_601_058"", ""insurance_601_059"", ""insurance_601_060"", ""insurance_601_061"", ""insurance_601_062"", ""insurance_601_063"", ""insurance_601_064"", ""insurance_601_065"", ""insurance_601_066"", ""insurance_601_067"", ""insurance_601_068"", ""insurance_601_069"", ""insurance_601_070"", ""insurance_601_071"", ""insurance_601_072"", ""insurance_601_073"", ""insurance_601_074"", ""insurance_601_075"", ""insurance_601_076"", ""insurance_601_077"", ""insurance_601_078"", ""insurance_601_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling United One Insurance. This is River how can I help you?"", ""Hi I just had my baby and need to add him to my insurance policy."", ""Oh congratulations that is so exciting!"", ""Thank you."", ""Let me get your file all pulled up for you. What is your name?"", ""Sally."", ""Sally what is your last name?"", ""Sally Charleston."", ""Can you please spell Charleston for me?"", ""C-h-a-r-l-e-s-t-o-n."", ""Thank you. Do you have your ID number available?"", ""I don't I don't have my card available."", ""No problem. I just have to verify your account. What is your date of birth?"", ""September third two thousand one."", ""And your phone number?"", ""Seven Six three nine nine two six one four three."", ""Can I have your social security number?"", ""Five one five six three nine one three three."", ""And last but not least what is the name of your childhood best friend?"", ""Katelin."", ""Thank you for that verification."", ""Welcome."", ""Alright lets get information on your new arrival. What is your babies first name?"", ""Weston."", ""Can you please spell thatf for me?"", ""W-e-s-t-o-n"", ""And his middle initial?"", ""J."", ""And last name?"", ""Same as mine."", ""Ok let me get that all added. What was his date of birth?"", ""March second twenty twenty one."", ""And have you received his social security number in the mail yet?"", ""I haven't do I need that?"", ""No, but when you do have that information please give us a call back with an update. It is something that we will need."", ""Ok. I will make a note."", ""Does Weston have any health issues?"", ""No. He was born a healthy baby and has not had any issues since then."", ""Glad to hear that. It is always what we want to hear."", ""Yeah."", ""Alright, so I have him all added to your policy. With this there is an increase in your monthly premium."", ""Ok. What is that?"", ""Your payment is going up two hundred and thrty one dollars a month. Your policy will stay the same except now it is a family plan, so you will reference that section of your plan policy."", ""Ok. Can you send me a copy of my plan?"", ""Yes I can do you want that mailed or emailed to you?"", ""You can mail it. I like to have a paper copy."", ""I like paper copies as well. Are you still on Lexington avenue?"", ""Yes."", ""Ok I will get that sent out as soon as we get off the call."", ""Thank you. I appreciate that."", ""Alright, so this does retro back to the birth date of your baby."", ""Ok."", ""So you do have a bill of two hundred and thirty one dollars."", ""Can I pay that now?"", ""Yes you can. How would you like to pay that?"", ""#Uh can I have that come out of my bank account?"", ""Yes. What is your routing number?"", ""One Zero three two six nine one two zero zero."", ""Ok I have one zero three two six nine one two zero zero."", ""Yes."", ""And what is the account number?"", ""Six four six six three nine nine one seven six three."", ""Ok that was six four six six three nine nine one seven six three?"", ""Correct."", ""And you are the primary on the account?"", ""Yes."", ""Do you autorize me to charge this acount for two hundred and thirty one dollars to this account?"", ""Yes."", ""Ok. You will receive a recipt for this to your email on file."", ""#Uh ok. Do you have my correct email?"", ""Is it Chicklover six one nine at miss dot com?"", ""Yes that is correct."", ""Perfect. So just a follow up we have added Weston to your policy from the date of his birth. Going forward this adds two hundred and thirty one dollars to your monthly invoice. We did pay last months invoice over the phone. Do you have any questions on this transaction?"", ""No I don't think I do."", ""Ok do you have any other questions for me?"", ""No."", ""Well enjoy your new bundle of joy and please give us a call if you have any questions."", ""Ok."", ""Have a great rest of your day Sally."", ""Thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
602,"{""dialogue_id"": ""602"", ""turns"": {""turn_id"": [""insurance_602_000"", ""insurance_602_001"", ""insurance_602_002"", ""insurance_602_003"", ""insurance_602_004"", ""insurance_602_005"", ""insurance_602_006"", ""insurance_602_007"", ""insurance_602_008"", ""insurance_602_009"", ""insurance_602_010"", ""insurance_602_011"", ""insurance_602_012"", ""insurance_602_013"", ""insurance_602_014"", ""insurance_602_015"", ""insurance_602_016"", ""insurance_602_017"", ""insurance_602_018"", ""insurance_602_019"", ""insurance_602_020"", ""insurance_602_021"", ""insurance_602_022"", ""insurance_602_023"", ""insurance_602_024"", ""insurance_602_025"", ""insurance_602_026"", ""insurance_602_027"", ""insurance_602_028"", ""insurance_602_029"", ""insurance_602_030"", ""insurance_602_031"", ""insurance_602_032"", ""insurance_602_033"", ""insurance_602_034"", ""insurance_602_035"", ""insurance_602_036"", ""insurance_602_037"", ""insurance_602_038"", ""insurance_602_039"", ""insurance_602_040"", ""insurance_602_041"", ""insurance_602_042"", ""insurance_602_043"", ""insurance_602_044"", ""insurance_602_045"", ""insurance_602_046"", ""insurance_602_047"", ""insurance_602_048"", ""insurance_602_049"", ""insurance_602_050"", ""insurance_602_051"", ""insurance_602_052"", ""insurance_602_053"", ""insurance_602_054"", ""insurance_602_055"", ""insurance_602_056"", ""insurance_602_057"", ""insurance_602_058"", ""insurance_602_059"", ""insurance_602_060"", ""insurance_602_061"", ""insurance_602_062"", ""insurance_602_063"", ""insurance_602_064""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon and thank you for calling Rivertown Insurance, my name is Don, how may I help you?"", ""Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have."", ""Sure, I can do that. Are you aware of all of our cancellation conditions, restrictions, and fees?"", ""#Um, I'm not sure. I just, we're moving into my mother's place in two months and selling our house and it's all a bit quick I realize but we're selling and we need to like, cancel the policy as soon as possible."", ""Absolutely no worries, ma'am. If it's alright with you, I can go over some of that information right now."", ""Yes, please, that would be great."", ""Sure, sure. So if you don't mind, I'll just pull up your account so that I can take a look at the policy and see what we're working with. May I have your first and last name and your date of birth?"", ""Yeah, yeah. It's Emily Campbell, c. a. m. p. b. e. double l. The date of birth is June eleventh, nineteen ninety two."", ""Perfect, thank you. And can I also have your customer number? It's the eight digit number on the upper right hand of your your screen when you log onto your account."", ""#Um, actually I'm afraid our internet is down at the moment, which is why I've had to call. Hopefully it will be up soon, but for the moment is there another way or do I need to call back later?"", ""No worries, ma'am, I totally understand! My internet at home is spotty, too. I can work with your phone number, social security number, and the answer to the security question that you chose when you made the account. Can we start with the phone number?"", ""Right, thank you. #Um, yes. Is it possible that there are multiple on file? I'm not exactly sure which one I, which phone number we registered with."", ""Yes, there can be more than one! Any of your registered phone numbers will work."", ""Okay, okay. Just to be sure, it's probably my own cell phone. The number for that is five one three, four four eight, nine nine two two."", ""Okay, I have five one three, forty four eight, ninety nine twenty two. Is that correct?"", ""Yes, lots of double digits ."", ""Indeed! And I just need your social security number next."", ""Sure. Are you ready for it?"", ""Yep!"", ""Okay. Two seven eight, eighty two, seven eight nine nine."", ""Two seven eight, eight two seven eight nine nine. Correct?"", ""Yes sir."", ""Wonderful! So I think I have your, your account right here, I just need you to verify the answer to your security question for me please."", ""Sure."", ""Let's see the question I have here is what is the name of your first pet?"", ""#Oh! Applebees. Like the restaurant, no apostrophe. He was a hamster ."", ""What a wonderful name for hamster! Are you a huge fan of the restaurant, then?"", ""Ironically no! I think my parents were discussing dinner when I picked him out, the word just kind of stuck in my six-year-old brain ."", ""#Ah, that's adorable! Well it seems I have your account right here, so we can get started cancelling your policy."", ""Great, thank you!"", ""Sure thing! So I see here that you've held a home preferred policy for approximately the past six and a half years, seeing as you started that particular policy in February of twenty fifteen. Can you just verify that policy number with me? It's an eight digit number."", ""Yes, I think I had it written down. Just a moment. #Ah! Luckily I got it before the Wi-Fi went out. What I have here is six eight seven six six eight six zero. Is that the one you're looking at? I mean, we should we only have the one home!"", ""Yep, that's the one! I just had to be sure. Okay, great, let's see. So there is a sixty day policy minimum, but you're far past that. Looking at your your payments page, here, I also see that you've paid the policy off for the entirety of the year up to next February."", ""Yes, we did do that. Is that money is it lost when we cancel the policy or is there like, some sort of refund?"", ""Yeah, yeah, we do do a sort of refund type thing when you cancel a policy that has already been paid off for the year. So in this case, depending on when you decide to oh my gosh. I blanked on the word. I'm sorry. Cancel! Duh. When you decide to set your cancelation date, the policy is refunded for the unused months that you've paid beyond that date."", ""Okay, right. Yeah. Is there some sort of a fee for cancelling? I think I read something somewhere. That they can be sort of expensive fees?"", ""Normally, yes, there would be a fee if you were cancelling the insurance to swap providers or just because but, because you're selling your home and moving, there is no fee. Eventually there will be no home to insure, so the policy essentially just ends."", ""#Oh wow, okay. That's a relief! Okay. So what needs to be done now?"", ""So basically at this point you would."", ""Gemmy stop! Stop it! Hey. Sweetheart, sit down. Mommy is on the phone, she's very busy. I'm so sorry, my daughter just woke up from a nap."", ""No worries! I totally understand. So as I was saying, your next steps are essentially to just confirm the cancellation and set a date. I've verified through your account that there are going to be no fees, only a reimbursement for your overpayment, and no restrictions because you've had the policy for so long."", ""Okay, yeah. #Um, I'm sorry. Just a moment. Gemmy, hey. Sweety you know where the carrots are. Why don't you get a snack. Yes. In there. Thank you. Go ahead and sit at the table and be very quiet okay, just for a moment. Hi. Sorry. So, confirming?"", ""No, no worries, really. Take your time if you need."", ""Thank you. I think she's good for the moment ."", ""Okay, great. So I just need a verbal confirmation that you'd like to proceed with cancelling your policy. Actually, wait. I'm sorry, have you set a sale date on your home? I mean, has it already been sold?"", ""absolutely no worries, ma'am. If it's alright with you, I can go over some of that information right now."", ""Okay, perfect! So we'll want to end the policy that day, then. That way you can be sure that no issues will come up at the last minute and make your move a living nightmare ."", ""Sounds good, I'd appreciate avoiding that if possible! ."", ""Great, great. So can I just have your verbal confirmation that you'd like to cancel the policy?"", ""Yes. I'd like to cancel my home insurance policy. Was that enough?"", ""Perfect, it totally was. And I'll set the end date here for the twentieth of November. Can I have your verbal confirmation of that, as well?"", ""Yes. The twentieth of November, two thousand and twenty one."", ""Great. So there are some steps that you need to take, just to confirm this all with extra security measures and whatnot. At this point it's up to you to complete the cancellation of the policy. You'll have to either send a formal letter to our main office in Louisiana or confirm your cancellation on our website. Would you like the office address?"", ""No, that's that's alright, thank you. Is confirming on the website difficult?"", ""Not at all! Once your internet is back up, all you'll need to do is log on and there should be a notification in your account inbox that will lead you to the correct page. If I recall, the instructions are very clear and easy to follow. If there's no notification, there should be a header at the top labeled my account, hover over that until you get the drop down bar. Then click on my policies and that should take you to the correct page."", ""Okay, notifications, account, policies. Got it."", ""Yep! You should also be receiving an email from us requesting confirmation of your cancellation. After you've confirmed everything, you'll receive one or two more emails with the confirmation and your updated information, and then a week or so later another email regarding your refund of excessive payments. Just be sure to double check everything before you submit!"", ""Okay, that sounds great. Thank you so much I'm sorry. What was your name again? I should really write it down."", ""No worries! It's Don, d. o. n."", ""Don. Thank you again, Don."", ""It was a pleasure to help you! Is there anything else I can help you with today, missus Campbell?"", ""No, but thank you so much Don. You have a great day!"", ""You too, ma'am! Have a good one!"", ""Bye!"", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
603,"{""dialogue_id"": ""603"", ""turns"": {""turn_id"": [""insurance_603_000"", ""insurance_603_001"", ""insurance_603_002"", ""insurance_603_003"", ""insurance_603_004"", ""insurance_603_005"", ""insurance_603_006"", ""insurance_603_007"", ""insurance_603_008"", ""insurance_603_009"", ""insurance_603_010"", ""insurance_603_011"", ""insurance_603_012"", ""insurance_603_013"", ""insurance_603_014"", ""insurance_603_015"", ""insurance_603_016"", ""insurance_603_017"", ""insurance_603_018"", ""insurance_603_019"", ""insurance_603_020"", ""insurance_603_021"", ""insurance_603_022"", ""insurance_603_023"", ""insurance_603_024"", ""insurance_603_025"", ""insurance_603_026"", ""insurance_603_027"", ""insurance_603_028"", ""insurance_603_029"", ""insurance_603_030"", ""insurance_603_031"", ""insurance_603_032"", ""insurance_603_033"", ""insurance_603_034"", ""insurance_603_035"", ""insurance_603_036"", ""insurance_603_037"", ""insurance_603_038"", ""insurance_603_039"", ""insurance_603_040"", ""insurance_603_041"", ""insurance_603_042"", ""insurance_603_043"", ""insurance_603_044"", ""insurance_603_045"", ""insurance_603_046"", ""insurance_603_047"", ""insurance_603_048"", ""insurance_603_049"", ""insurance_603_050"", ""insurance_603_051"", ""insurance_603_052"", ""insurance_603_053"", ""insurance_603_054"", ""insurance_603_055"", ""insurance_603_056"", ""insurance_603_057"", ""insurance_603_058"", ""insurance_603_059"", ""insurance_603_060"", ""insurance_603_061"", ""insurance_603_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Riverton Insurance. This is Kelly. How can I help you?"", ""I AM BEING SCAMMED BY YOU PEOPLE!"", ""I can assure you that is not the case. Can I have your name?"", ""My name is Kim Miller."", ""Hello Kim. I will do my best to help figure this out. Do you have your policy number?"", ""No! My social security number is five one three, nine nine, six six two zero."", ""Ok, let me confirm that number. Five one three, nine nine, six six two zero, correct?"", ""Yes, that is right."", ""The correct spelling of your name is K-I-M M-I-L-L-E-R, correct?"", ""Yes!"", ""Can you give my your date of birth?"", ""Sure. It is November eleventh nineteen seventy two."", ""One last security question, what is your mothers maiden name?"", ""Umm, I don't know. Is it Hanks?"", ""Hanks H-A-N-K-S?"", ""yes."", ""Perfect, that is what we show. Thanks so much for confirming all that information."", ""Ok so now that the twenty questions is over. I need to speak to a supervisor!"", ""Well Kim, this is not something that needs to be addressed by a supervisor. I can help you."", ""Ok. I was scammed and I need to cancel this policy now!!"", ""I have your policy pulled up. Would you like the policy number for future reference?"", ""NO. I will not be needing it!"", ""Ok. Now Kim, you said you were scammed. Why is that?"", ""I was quoted a basic plan for two hundred dollars a year and my bank account was charged more, a lot more!"", ""I am sorry to hear that. Give me a minute to look at your policy."", ""Do what you need to do to cancel this!"", ""Kim, thanks for your patience."", ""Yeah, yeah! What did you find?"", ""Well, I did find that we are not scamming you."", ""Ok! if that is true, why was my bank account debited for more than I was told?"", ""Your policy is the basic plan two hundred dollars per year. It is broke down in twelve monthly payments."", ""How much is the payment supposed to be per month? I was charged more than two hundred dollars!"", ""Correct, but only for the first month."", ""Explain!!!!"", ""Kim, I understand you are frustrated but please let me help you."", ""Ok!"", ""The payment per month should be sixteen dollars and sixty six cents."", ""yes, that is what is was quoted!"", ""The first month payment includes some additional fees to get the policy started."", ""What fees??? I was not told about any fees!"", ""Kim, I am sorry this was not conveyed to you accurately. Let me better explain this to you."", ""Ok. This is ridiculous!"", ""The additional start up fees are for document processing and that charge is thirty dollars."", ""THIRTY DOLLARS! I was not told about no document fee! Just cancel the policy. I knew it was a scam!"", ""Rest assured, it is not a scam. It is an admin fee needed to get the policy set up in our system."", ""I did not agree to this charge and I want it removed!"", ""Kim, do you remember electronically signing the documents that were sent to you by email?"", ""Yeah, why?"", ""By signing those documents, you agreed to this fee."", ""Oh. I see. You added it to the fine print. A classic scammer move!"", ""Again, we are not scamming you."", ""Sounds like you are!"", ""Kim, I want to keep your business with Riverton. I am going to reverse that fee and credit your account."", ""Really??"", ""Yes, I will issue you a thirty dollar credit and you just pay your monthly payment of sixteen sixty six. Ok?"", ""Wow! That is unexpected. I really appreciate that!"", ""No problem at all. I want to recitfy this situation and reassure you that we are a reputable company."", ""Well, that makes me feel better. I am happy I called you. You are awesome. Give me your name again."", ""My name is Kelly. Is there anything else I can help you with today?"", ""No Kelly. I appreciate you helping me and sorry for being so obnoxius! ."", ""No apologies needed, I understand. If nothing else, have a great day!"", ""Thanks Kelly, you have a good day also."", ""I plan to! Thanks for calling Riverton Insurance. Good bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
604,"{""dialogue_id"": ""604"", ""turns"": {""turn_id"": [""insurance_604_000"", ""insurance_604_001"", ""insurance_604_002"", ""insurance_604_003"", ""insurance_604_004"", ""insurance_604_005"", ""insurance_604_006"", ""insurance_604_007"", ""insurance_604_008"", ""insurance_604_009"", ""insurance_604_010"", ""insurance_604_011"", ""insurance_604_012"", ""insurance_604_013"", ""insurance_604_014"", ""insurance_604_015"", ""insurance_604_016"", ""insurance_604_017"", ""insurance_604_018"", ""insurance_604_019"", ""insurance_604_020"", ""insurance_604_021"", ""insurance_604_022"", ""insurance_604_023"", ""insurance_604_024"", ""insurance_604_025"", ""insurance_604_026"", ""insurance_604_027"", ""insurance_604_028"", ""insurance_604_029"", ""insurance_604_030"", ""insurance_604_031"", ""insurance_604_032"", ""insurance_604_033"", ""insurance_604_034"", ""insurance_604_035"", ""insurance_604_036"", ""insurance_604_037"", ""insurance_604_038"", ""insurance_604_039"", ""insurance_604_040"", ""insurance_604_041"", ""insurance_604_042"", ""insurance_604_043"", ""insurance_604_044"", ""insurance_604_045"", ""insurance_604_046"", ""insurance_604_047"", ""insurance_604_048"", ""insurance_604_049"", ""insurance_604_050"", ""insurance_604_051"", ""insurance_604_052"", ""insurance_604_053"", ""insurance_604_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Riverton Insurance. This is Kelly. How can I help you?"", ""Hello Kelly. My name is Sally Green and I need to add someone to my policy."", ""Ok, I can certainly help with that. First, do you have your policy number?"", ""No. Can you use my social security number?'."", ""Yes, we can. What is that number?'."", ""My social is five one three, nine nine, six six two zero."", ""Ok, let me confirm that number. Five one three, nine nine, six six two zero, correct?"", ""Yes, that is right."", ""The correct spelling of your name is S-A-L-L-Y G-R-E-E-N, correct?"", ""You are right again !"", ""Can you give my your date of birth?"", ""Sure. It is November eleventh nineteen sventy two."", ""One last security question, what is your mothers maiden name?"", ""Um, let me see. She has had a few last names. [Laughter] Is it Hanks?"", ""Hankss H-A-N-K-S?"", ""yes."", ""Perfect, that is what we show. Thanks so much for confirming all that information."", ""No problem. I appreciate it. There is so much fraudalent activity these days!"", ""Exactly! It is a sad reality. Sally, give me just a few moments to access your policy."", ""Take your time."", ""I have your policy pulled up. Would you like the policy number for future reference?"", ""yes, thanks!"", ""Not a problem. Are you ready for the number?"", ""Hold on, let me get a pen and paper?"", ""Ok."", ""I am ready. No wait! The pen isn't working! Ok, I have a good one. What is the number?"", ""[Laughter], The policy number is L-I one seven seven three one two six."", ""Let me repeat it, L-I one seven seven three one two six?"", ""That is correct."", ""The name of your dependant?"", ""His name is Greg Allen Green."", ""Ok, that G-R-E-G A-L-L-E-N G-R-E-E-N?"", ""The relationship to you?'."", ""He is my husband."", ""Awesome. And what is his date of birth?"", ""His birthday is August secon nineteen seventy."", ""Ok, let me confirm the information. You are adding your husband, Greg Allen Green."", ""Yes."", ""His date of birth is August second nineteen seventy?"", ""Perfect!"", ""Does your husband have any existing health issues?"", ""No, He's pretty healthy for an old guy. ."", ""I have updated your policy and he is added effectively immediately. I will get new insurance cards sent out."", ""Great. We moved so let me give you the new address."", ""Ah, just a second let me get to the right place to update that address. Ok, Sally go ahead."", ""New address is Fifty One Ranger Rd Beverly Hills, CA nine zero two one zero."", ""That was Fifty One Ranger Rd Beverly Hills, CA nine zero two one zero correct?"", ""You got it!"", ""Well, Let me see..Everything is updated and new cards have been requested."", ""How long until I get the new cards?"", ""You should allow seven to ten working days to receive the cards."", ""Sounds good."", ""Is there anything else you were needing today?"", ""No, that is all."", ""If nothing else, you have a good day and thanks for calling Riverton Insurance.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], []]}}"
605,"{""dialogue_id"": ""605"", ""turns"": {""turn_id"": [""insurance_605_000"", ""insurance_605_001"", ""insurance_605_002"", ""insurance_605_003"", ""insurance_605_004"", ""insurance_605_005"", ""insurance_605_006"", ""insurance_605_007"", ""insurance_605_008"", ""insurance_605_009"", ""insurance_605_010"", ""insurance_605_011"", ""insurance_605_012"", ""insurance_605_013"", ""insurance_605_014"", ""insurance_605_015"", ""insurance_605_016"", ""insurance_605_017"", ""insurance_605_018"", ""insurance_605_019"", ""insurance_605_020"", ""insurance_605_021"", ""insurance_605_022"", ""insurance_605_023"", ""insurance_605_024"", ""insurance_605_025"", ""insurance_605_026"", ""insurance_605_027"", ""insurance_605_028"", ""insurance_605_029"", ""insurance_605_030"", ""insurance_605_031"", ""insurance_605_032"", ""insurance_605_033"", ""insurance_605_034"", ""insurance_605_035"", ""insurance_605_036"", ""insurance_605_037"", ""insurance_605_038"", ""insurance_605_039"", ""insurance_605_040"", ""insurance_605_041"", ""insurance_605_042"", ""insurance_605_043"", ""insurance_605_044"", ""insurance_605_045"", ""insurance_605_046"", ""insurance_605_047"", ""insurance_605_048"", ""insurance_605_049"", ""insurance_605_050"", ""insurance_605_051"", ""insurance_605_052"", ""insurance_605_053"", ""insurance_605_054"", ""insurance_605_055"", ""insurance_605_056"", ""insurance_605_057"", ""insurance_605_058"", ""insurance_605_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Riverton Insurance. This is Kelly. How can I help you?"", ""Hello, I need to file a claim for property damage."", ""I will be happy to help you. Can I get your name?"", ""My name is Kim Miller."", ""Hello Kim. Do you have the policy number?"", ""Yes. I have it. Give me a minute to pull it up."", ""Ok, take your time."", ""OOO-ok. I have it. The policy number is PC nine one four three three seven three one."", ""Let me confirm Pc nine one four three three seven five three one, correct?"", ""Yes!"", ""Can you confirm the name on the policy?"", ""It is under Stan and Kim Miller."", ""Great. The property address?"", ""Our address is fifty one Clear Water Dr Galveston, Texas seven seven five five zero."", ""And the security question, where did you go on your honeymoon?"", ""We went to Bali."", ""I love Bali. It is such a beautiful place. Thanks so much for confirming all that information."", ""No problem."", ""Well Kim, let me get a little more information to get the claim started for you."", ""Ok. Sounds good."", ""What was the date of the accident?"", ""July fourth twenty twenty one."", ""Ok, and what was the accident?"", ""My fence was vandalized by some neighborhood kids."", ""Oh no! Sorry to hear that."", ""Yeah, it was a disaster. Luckily, we got it on our security camera."", ""Good thing for the cameras."", ""Yes, we took several photos from different angles also."", ""Great, that will be helpful to the adjuster. Have you contacted a contractor?"", ""Yes, we got three estimates. They are all pretty close."", ""Sounds good. I will make note of that for the adjuster."", ""Thanks. This has been so stressful."", ""I understand your frustration. Did you file a police report?"", ""Yes, we did. Will the adjuster need a copy?"", ""They will need it for the investigation."", ""What does that mean?"", ""The adjuster will be in contact with the police to get everything taken care of."", ""Oh ok. We know the boys who did it. They have been terrorizing the neighborhood for years."", ""Hopefully, this will be the last time they do anything like this."", ""[Laughter] I seriously doubt it. At least one of them will be doing time in jail within the next five years."", ""Wow! That is sad to hear but sometimes that is what has to happen before they understand."", ""Exactly!"", ""Was there any other damage?"", ""No just the fence. It was sprayed painted in some spots and splintered in others. Just a big mess."", ""Kim, can I get a good contact phone number for you?"", ""Yes, my cell number is seven five seven three three six two two nine zero."", ""Let me make sure I got it. That was seven five seven three three six two two nine zero, right?"", ""Yes, that is right. When will I hear from someone?"", ""You can expect a phone call back within twenty four to forty eight business hours."", ""O-ok, I will be waiting to hear back from someone. Can we start to clean it up?"", ""Yes, save all the damaged materials and take more picture so the adjuster can see the extent of the damage."", ""I understand. Anything else?"", ""No, not until the adjuster comes out. Are you aware your policy carries a five hundred dollar deductible?"", ""Yes! So sad and scary that they think destroying other people property is ok! We worked hard for this house!"", ""I am so sorry you are having to go through this."", ""Well, thanks. We will get through it."", ""Can I help you with anything else?"", ""No, not right now. Thanks so much for your kindness."", ""You are very welcome. Thanks so much for calling Riverton Insurance, Kim. Have a good day."", ""You as well. Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
606,"{""dialogue_id"": ""606"", ""turns"": {""turn_id"": [""insurance_606_000"", ""insurance_606_001"", ""insurance_606_002"", ""insurance_606_003"", ""insurance_606_004"", ""insurance_606_005"", ""insurance_606_006"", ""insurance_606_007"", ""insurance_606_008"", ""insurance_606_009"", ""insurance_606_010"", ""insurance_606_011"", ""insurance_606_012"", ""insurance_606_013"", ""insurance_606_014"", ""insurance_606_015"", ""insurance_606_016"", ""insurance_606_017"", ""insurance_606_018"", ""insurance_606_019"", ""insurance_606_020"", ""insurance_606_021"", ""insurance_606_022"", ""insurance_606_023"", ""insurance_606_024"", ""insurance_606_025"", ""insurance_606_026"", ""insurance_606_027"", ""insurance_606_028"", ""insurance_606_029"", ""insurance_606_030"", ""insurance_606_031"", ""insurance_606_032"", ""insurance_606_033"", ""insurance_606_034"", ""insurance_606_035"", ""insurance_606_036"", ""insurance_606_037"", ""insurance_606_038"", ""insurance_606_039"", ""insurance_606_040"", ""insurance_606_041"", ""insurance_606_042"", ""insurance_606_043"", ""insurance_606_044"", ""insurance_606_045"", ""insurance_606_046"", ""insurance_606_047"", ""insurance_606_048"", ""insurance_606_049"", ""insurance_606_050"", ""insurance_606_051"", ""insurance_606_052"", ""insurance_606_053"", ""insurance_606_054"", ""insurance_606_055"", ""insurance_606_056"", ""insurance_606_057"", ""insurance_606_058"", ""insurance_606_059"", ""insurance_606_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Riverton Insurance. This is Kelly. How can I help you?"", ""Hello, I need to file a life insurance claim. My grandmother passed away."", ""Oh no. Sorry to hear that. Can I get your name?"", ""My name is Kim Miller. I am the beneficiary."", ""Hello Kim. I will be happy to help get the claim started. Do you have the policy number?"", ""Yes. I have it. Give me a minute to pull it up."", ""Ok, take your time."", ""OOO-ok. I have it. The policy number is LP nine one four three three seven five nine."", ""Let me confirm LP nine one four three three seven five nine, correct?"", ""Yes!"", ""The name on the policy?"", ""My grandma's name is Valentina Sofia Catalano."", ""Wow. Such a beautiful name. What is her date of birth?"", ""She was born August first nineteen thirty eight."", ""And the security question, where was she born?"", ""She was born in Florence, Italy."", ""Perfect, that is what we show. Thanks so much for confirming all that information."", ""Great!"", ""Well Kim, let me get a little more information to get the claim started for you."", ""Ok. Sounds good."", ""What was the date your grandmother passed away?"", ""On, July third twenty twenty one. I think. Let me make sure."", ""No problem. We want to make sure to have the accurate information."", ""Yes, it was about five thirty pm on July third."", ""And the cause of death?"", ""Heart failure."", ""Again, I am so sorry for your loss."", ""Thanks. I appreciate the condolences. It has been hard. She was my best friend."", ""Grandmothers are special people. Such a blessing to have in your life."", ""You got that right."", ""Based on her policy, she had a hundred thousand dollar term life insurance policy."", ""Ok, what is the coverage for that?"", ""Basically, it is a one hundred thousand dollar death benefit as long as the payments are made during the designated term."", ""Ok. So how do I get the money? I am listed as the beneficiary, right?"", ""Correct. You are listed as the beneficiary but I show the policy was termed on her date of death."", ""What does that mean?"", ""Well Kim, it means the policy was cancelled due to non payment on her date of death."", ""I am looking at her check book, her last payment was sent to you in May. She paid it every three months."", ""You are correct. A payment was sent in May but returned as insufficient. No replacement payment was received."", ""WHAT!!!! Insufficient? So you just cancel it without notice?"", ""No, we sent three letters requesting payment. A policy can be reinstated if payment is received within thirty days."", ""That is crazy! So her policy was cancelled?"", ""I am so sorry. Yes, it was. I can request a supervisor to review it and get back in contact with you."", ""Yes, I definitely need to speak to a supervisor. This is is craziness thing I have ever heard!"", ""Kim, can I get a good contact phone number for you?"", ""Yes, my cell number is seven five seven three three six two two nine zero."", ""Let me make sure I got it. That was seven five seven three three six two two nine zero, right?"", ""Yes, that is right. When will I hear from someone?"", ""You can expect a phone call back within twenty four to forty eight business hours."", ""O-ok, I will be waiting to hear back from someone."", ""Again, I am so sorry for your loss. I wish there was more I could do or say but my hands are tied at this point."", ""I understand. Please don't take my shock as a personal attack. I know it is out of your control."", ""Correct. I appreciate your understanding."", ""It is all about making money. All the years she paid is worth nothing. Really sad and kind of predatory!"", ""I understand your frustration. Is there any additional information you want me to sent to my supervisor?"", ""No, just let them know that our family is struggling financially with medical bills and we really need this payout."", ""I will relay the information. Anything else?"", ""No, not right now."", ""ok Kim. Thanks for calling Riverton Insurance. I hope you can get this issue resolved."", ""Thanks so much. I hope so too. Have a good day!"", ""You too Kim. Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
607,"{""dialogue_id"": ""607"", ""turns"": {""turn_id"": [""insurance_607_000"", ""insurance_607_001"", ""insurance_607_002"", ""insurance_607_003"", ""insurance_607_004"", ""insurance_607_005"", ""insurance_607_006"", ""insurance_607_007"", ""insurance_607_008"", ""insurance_607_009"", ""insurance_607_010"", ""insurance_607_011"", ""insurance_607_012"", ""insurance_607_013"", ""insurance_607_014"", ""insurance_607_015"", ""insurance_607_016"", ""insurance_607_017"", ""insurance_607_018"", ""insurance_607_019"", ""insurance_607_020"", ""insurance_607_021"", ""insurance_607_022"", ""insurance_607_023"", ""insurance_607_024"", ""insurance_607_025"", ""insurance_607_026"", ""insurance_607_027"", ""insurance_607_028"", ""insurance_607_029"", ""insurance_607_030"", ""insurance_607_031"", ""insurance_607_032"", ""insurance_607_033"", ""insurance_607_034"", ""insurance_607_035"", ""insurance_607_036"", ""insurance_607_037"", ""insurance_607_038"", ""insurance_607_039"", ""insurance_607_040"", ""insurance_607_041"", ""insurance_607_042"", ""insurance_607_043"", ""insurance_607_044"", ""insurance_607_045"", ""insurance_607_046"", ""insurance_607_047"", ""insurance_607_048"", ""insurance_607_049"", ""insurance_607_050"", ""insurance_607_051"", ""insurance_607_052"", ""insurance_607_053"", ""insurance_607_054"", ""insurance_607_055"", ""insurance_607_056"", ""insurance_607_057"", ""insurance_607_058"", ""insurance_607_059"", ""insurance_607_060"", ""insurance_607_061"", ""insurance_607_062"", ""insurance_607_063"", ""insurance_607_064"", ""insurance_607_065"", ""insurance_607_066"", ""insurance_607_067"", ""insurance_607_068"", ""insurance_607_069"", ""insurance_607_070"", ""insurance_607_071"", ""insurance_607_072"", ""insurance_607_073"", ""insurance_607_074"", ""insurance_607_075"", ""insurance_607_076"", ""insurance_607_077"", ""insurance_607_078"", ""insurance_607_079"", ""insurance_607_080"", ""insurance_607_081"", ""insurance_607_082"", ""insurance_607_083"", ""insurance_607_084"", ""insurance_607_085"", ""insurance_607_086"", ""insurance_607_087"", ""insurance_607_088"", ""insurance_607_089"", ""insurance_607_090"", ""insurance_607_091"", ""insurance_607_092"", ""insurance_607_093"", ""insurance_607_094"", ""insurance_607_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Rivertown Insurance, Autumn speaking, how can I help."", ""#Um, I made a payment for my plan, but I just received a mail that I owe."", ""Oh, I am sorry to hear that."", ""Yeah."", ""Let me pull up your account details and see where the issue is."", ""Of course."", ""Can I have your name and policy number."", ""#Er I can give you my name, but my policy number, I would have to search for that."", ""OK."", ""My name is Emily Smith. E-m-i-l-y S-m-i-t-h."", ""Got that."", ""Where can I get my policy number from?"", ""Well you can get it from a number of places, but I think the easiest right now would be from the mail you received."", ""Right."", ""Do you have the mail handy?"", ""Yes I just need to turn on my computer then."", ""Sure."", ""This will only take a few munites please."", ""No worries, I will wait."", ""Thank you."", ""Sure."", ""#Er so I have the mail opened, but I see a bunch of numbers here."", ""Okay."", ""So which would be the policy number."", ""The policy number is the Eight digit number that should be just after you name on the mail heading."", ""Okay got it."", ""#Hm."", ""It's two four one eight eight seven one hundred."", ""Okay, two four one eight eight seven one zero zero."", ""Thats right."", ""Perfect. Let me pull up your account information."", ""Okay."", ""Would you mind answering a few questions for me please."", ""Go ahead."", ""First your security question, what is your mother's maiden name."", ""It's Peterson."", ""That is correct."", ""When did you make the payment because I don't see any payment for the last invoice on your account."", ""#Um, I sent the cheque on June nineteenth."", ""Okay and did you receive the debit on your bank account yet?"", ""Well, now that you mentioned that, I will need to check my bank statement."", ""Yes please."", ""I can check that online now, can you hold on a moment while I check please."", ""Of course. Take your time."", ""Thank you."", ""You are welcome."", ""Logging on to my bank account online is always a hassle for me."", ""Is that so."", ""Yeah, you know I am a senior and we seniors are not used to online banking and all that."", ""I totally understand."", ""Yeah, my daughter had to teach me the process severally. I am usually old school. That is why I still send cheque payments."", ""I can imagine."", ""Yeah."", ""Well I got in now. But I don't see a debit on my bank account for that amount."", ""Okay so that is good to know since we haven't received the payment."", ""So what do you advice now."", ""Well it's possible the cheque got missing in transit."", ""Yeah, I think so too."", ""So you should call your bank to cancel that cheque number."", ""Oh yes, that is a good idea."", ""Yeah, and then if you like you can send another cheque for payment."", ""Well and how long do you think it will take for you to receive the cheque."", ""#Er, that depends on where you are sending it from."", ""I am sending it from New york. That is where I live."", ""Ok, so that normally takes about three business days."", ""Okay."", ""Or if you have your credit card with you, you can make the payment over the phone now."", ""Oh, I am not sure I want to do that, like I said I am old school."", ""Yeah, I understand."", ""So I will send the cheque tomorrow then and you should have it in four business days give or take."", ""Okay."", ""But in the mean time, can you make a note on my account saying I previously sent a cheque, but it got lost in transit."", ""Sure I can do that."", ""Because I don't want to have a bad credit rating with your company."", ""Yes I get that."", ""And will I be charged for a late payment fee?"", ""#Um, you only get charged if it is thirty days past your payment date."", ""Oh ok."", ""#Er and how many days past my payment days is it now?"", ""Let me check that."", ""Okay."", ""It's only sixteen days past as at today, so if we receive the cheque in four business days then you shouldn't be charged a late payment fee."", ""Okay good."", ""Is there any other thing I can help you with today."", ""Yeah, can you help me check the exact amount I owe?"", ""Sure, it's sixty nine dollars seventeen cents."", ""Okay thank you."", ""My pleasure."", ""Will that be all for today mister Emily."", ""Yes, thank you for your help."", ""You are welcome. We will be expecting the cheque."", ""Of course."", ""Do have a great day."", ""You too."", ""Bye now."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
608,"{""dialogue_id"": ""608"", ""turns"": {""turn_id"": [""insurance_608_000"", ""insurance_608_001"", ""insurance_608_002"", ""insurance_608_003"", ""insurance_608_004"", ""insurance_608_005"", ""insurance_608_006"", ""insurance_608_007"", ""insurance_608_008"", ""insurance_608_009"", ""insurance_608_010"", ""insurance_608_011"", ""insurance_608_012"", ""insurance_608_013"", ""insurance_608_014"", ""insurance_608_015"", ""insurance_608_016"", ""insurance_608_017"", ""insurance_608_018"", ""insurance_608_019"", ""insurance_608_020"", ""insurance_608_021"", ""insurance_608_022"", ""insurance_608_023"", ""insurance_608_024"", ""insurance_608_025"", ""insurance_608_026"", ""insurance_608_027"", ""insurance_608_028"", ""insurance_608_029"", ""insurance_608_030"", ""insurance_608_031"", ""insurance_608_032"", ""insurance_608_033"", ""insurance_608_034"", ""insurance_608_035"", ""insurance_608_036"", ""insurance_608_037"", ""insurance_608_038"", ""insurance_608_039"", ""insurance_608_040"", ""insurance_608_041"", ""insurance_608_042"", ""insurance_608_043"", ""insurance_608_044"", ""insurance_608_045"", ""insurance_608_046"", ""insurance_608_047"", ""insurance_608_048"", ""insurance_608_049"", ""insurance_608_050"", ""insurance_608_051"", ""insurance_608_052"", ""insurance_608_053"", ""insurance_608_054"", ""insurance_608_055"", ""insurance_608_056"", ""insurance_608_057"", ""insurance_608_058"", ""insurance_608_059"", ""insurance_608_060"", ""insurance_608_061"", ""insurance_608_062"", ""insurance_608_063"", ""insurance_608_064"", ""insurance_608_065"", ""insurance_608_066"", ""insurance_608_067"", ""insurance_608_068"", ""insurance_608_069"", ""insurance_608_070"", ""insurance_608_071"", ""insurance_608_072"", ""insurance_608_073"", ""insurance_608_074"", ""insurance_608_075"", ""insurance_608_076"", ""insurance_608_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi there. Thank you for calling Rivertown Insurance customer care, I'm Sandy."", ""Hello Sandy, good day. My name is Karen."", ""Sorry I can't hear you."", ""Karen."", ""Alright Karen, how may I be of service?"", ""#Um I have a policy with you. Is it possible to update my payment method?"", ""Sure I can help you with that."", ""I usually make transfers monthly, but I will like to add my credit card details so I can be debited monthly."", ""For Sure. May I have your full name."", ""#Er Karen White."", ""Will that be a Caren with a C or a Karen with a K."", ""A Karen with a K."", ""Thank you very much. Please may I have your policy number?"", ""#Um my policy number. Hold on let me get that real quick."", ""Sure take your time."", ""I am still searching for it please. I am almost sure I wrote it down somewhere."", ""It's the Eight digit number in front of your policy document."", ""Oh thank you."", ""You are welcome."", ""It's two four one, #Um three two, one nine six."", ""Just to confirm did you say two four one three two one six nine?"", ""No it's nine six, as in two four one three two one nine six."", ""Oh I got that. Thanks."", ""You are welcome."", ""Okay please stay on the line."", ""Okay."", ""So what kind of card would you like to add?"", ""It's a mastercard."", ""So a credit mastercard."", ""Right right."", ""Please can I have the full pan of the card, that is the digits on the front of the card?"", ""#Um my card is not really close to me right now, I don't know why I didn't have it handy. Can I give you a call back or would you stay on the line while I get it?"", ""I would not mind staying on the line."", ""Oh Thank you."", ""Very welcome."", ""#Um five one two one, #Hm it's a bit blur, hold on let me put it to the light."", ""Sure."", ""five one two one three four one six one nine zero one five zero zero one."", ""Please can you repeat that, but a bit slower?"", ""five one two one three four one six one nine zero one five zero zero one."", ""Perfect. May I have the expiry date on the card?"", ""It's January, twenty twenty five."", ""January twenty twenty five."", ""Yeah."", ""And the CVV number please."", ""#Er what's that?"", ""It's the three digit number at the back of the card."", ""Oh, okay. It's two four nine."", ""#Um and the name on the card, would that be your name?"", ""Yes please."", ""Thank you for the information."", ""Your payment preference has now been successfully updated."", ""Thank you for that. The first agent I spoke with took so much of my time but still could not assist."", ""Oh sorry about that Karen I am glad I could assist."", ""No worries. When will I start getting debited?"", ""#Um that will be from your next payment date next month."", ""Okay that will be fine."", ""Will that be all for now?"", ""#Um I guess so, can you confirm the outstanding balance on my plan please."", ""For sure. Give me one sec."", ""Sure."", ""#Um it's sixty five dollars."", ""Okay thank you."", ""And now you can actually check your balance yourself on the Rivertown application online."", ""Oh really? How do I get the app?"", ""You can just download on your app store. Search for Rivertown Insurance. It's the first application that comes up."", ""Oh Thats nice. Does it cost anything though?"", ""It's totally free."", ""So I just download the app and register I guess?"", ""Yes. You will need your email address and policy number to register. Then when you login on the menu page you can search for check balance to see the outstanding balance on your account."", ""Thank you very much."", ""You are welcome."", ""Is there anything else I can help you with today."", ""No no. I am very satisfied."", ""Good. Thank you for calling us. Have a pleasant day."", ""You too Sandy."", ""Bye!"", ""Bye Sandy!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
609,"{""dialogue_id"": ""609"", ""turns"": {""turn_id"": [""insurance_609_000"", ""insurance_609_001"", ""insurance_609_002"", ""insurance_609_003"", ""insurance_609_004"", ""insurance_609_005"", ""insurance_609_006"", ""insurance_609_007"", ""insurance_609_008"", ""insurance_609_009"", ""insurance_609_010"", ""insurance_609_011"", ""insurance_609_012"", ""insurance_609_013"", ""insurance_609_014"", ""insurance_609_015"", ""insurance_609_016"", ""insurance_609_017"", ""insurance_609_018"", ""insurance_609_019"", ""insurance_609_020"", ""insurance_609_021"", ""insurance_609_022"", ""insurance_609_023"", ""insurance_609_024"", ""insurance_609_025"", ""insurance_609_026"", ""insurance_609_027"", ""insurance_609_028"", ""insurance_609_029"", ""insurance_609_030"", ""insurance_609_031"", ""insurance_609_032"", ""insurance_609_033"", ""insurance_609_034"", ""insurance_609_035"", ""insurance_609_036"", ""insurance_609_037"", ""insurance_609_038"", ""insurance_609_039"", ""insurance_609_040"", ""insurance_609_041"", ""insurance_609_042"", ""insurance_609_043"", ""insurance_609_044"", ""insurance_609_045"", ""insurance_609_046"", ""insurance_609_047"", ""insurance_609_048"", ""insurance_609_049"", ""insurance_609_050"", ""insurance_609_051"", ""insurance_609_052"", ""insurance_609_053"", ""insurance_609_054"", ""insurance_609_055"", ""insurance_609_056"", ""insurance_609_057"", ""insurance_609_058"", ""insurance_609_059"", ""insurance_609_060"", ""insurance_609_061"", ""insurance_609_062"", ""insurance_609_063"", ""insurance_609_064"", ""insurance_609_065"", ""insurance_609_066"", ""insurance_609_067"", ""insurance_609_068"", ""insurance_609_069"", ""insurance_609_070"", ""insurance_609_071"", ""insurance_609_072"", ""insurance_609_073"", ""insurance_609_074"", ""insurance_609_075"", ""insurance_609_076"", ""insurance_609_077"", ""insurance_609_078"", ""insurance_609_079"", ""insurance_609_080"", ""insurance_609_081"", ""insurance_609_082"", ""insurance_609_083"", ""insurance_609_084"", ""insurance_609_085"", ""insurance_609_086"", ""insurance_609_087"", ""insurance_609_088"", ""insurance_609_089"", ""insurance_609_090"", ""insurance_609_091"", ""insurance_609_092"", ""insurance_609_093"", ""insurance_609_094"", ""insurance_609_095"", ""insurance_609_096"", ""insurance_609_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Thanks for calling Rivertown Insurance, Ace speaking, how can I help?"", ""Hello Ace, my name is Martin. How are you today?"", ""I am very well thank you and you?"", ""#Oh I am doing well."", ""How can I be of service?"", ""Well I heard about your insurance company from a friend and I want to know more about your services and what I can insure."", ""Sure I can help you with that information."", ""Okay."", ""So we offer life insurance, pet, automobile, homeowner, condo and renter insurance."", ""#Oh I see."", ""Yeah, so which of these would you be interested in?"", ""Well I already have an automobile insurance plan so that is out of the question."", ""Okay."", ""And I don't own any pet, so that is also not an option."", ""#Hm."", ""Maybe I could sign up for the homeowner insurance plan."", ""Okay that is a wise decision. Would you also consider signing up for the life insurance plan?"", ""#Er, I actually thought about that too, but I want to check in with my wife first."", ""Of course I get that."", ""You know women are the bosses (laughter)."", ""(Laughter) they sure are."", ""#Um can you tell me the different plan options for the homeowner insurance?"", ""Sure I can."", ""So we have Home Basic, Home preferred and Home complete plans."", ""Okay and How much is the yearly payment for each of them?"", ""So the Home basic is one thousand two hundred dollars per year, Home preferred is one thousand six hundred dollars per year and Home complete is two thousand dollars yearly."", ""Okay."", ""Yeah."", ""And what is the difference in these plan options other than the prices of course (Laughter)."", ""(Laughter) #Um the home basic covers only the house itself, the home preferred covers both the house and the properties in it, while the home complete covers the house, the properties in it and the lives in it."", ""#Hm Can you elaborate on the Home complete option? Does that mean it includes life insurance for the house occupants?"", ""#Oh no it doesn't include life insurance."", ""Okay."", ""It only includes medical bills and treatment for the registered home occupants incase of an accident that may occurs in the house."", ""#Oh I see."", ""Yeah."", ""And also the properties in case of any damage or theft in the house right?"", ""Yes that is correct."", ""#Hm that plan option sounds better for me."", ""The Home complete plan right?"", ""Yeah."", ""Ok. So I can just create an account for you right away."", ""Sure. I am ready."", ""Okay then. I will just need to ask you a couple of questions then and book for one of our field agents to come to your home to finalize the account setup."", ""Sure."", ""So can you spell out your full name please?"", ""Yeah it's Martin Rivers. M-a-r-t-i-n R-i-v-e-r-s."", ""Okay gotcha."", ""Your date of birth?"", ""It's #Um July sixteenth, nineteen seventy nine."", ""Okay July sixteenth, nineteen seventy nine."", ""Yeah."", ""Can I have your phone number please?"", ""seven zero nine eight three four four eight one one."", ""seven zero nine eight two four four eight one one?"", ""No, seven zero nine eight three four four eight one one."", ""Okay seven zero nine eight three four four eight one one?"", ""Yes."", ""Perfect. Can I have your email address please."", ""Yes it's m-a-r-t-i-n-r-i-v-e-r-s at gmail dot com."", ""okay so your first name and last name at gmail dot com."", ""Yeah."", ""Can I have your home address please?"", ""#Er, two two nine, Avenue Road, San Diego."", ""Okay #Um two two nine, avenue road, San Diego?"", ""Yes that is correct."", ""And what is the postal code?"", ""Nine two zero zero nine eight."", ""Ok got that."", ""How many occupants are in you house?"", ""#Er I have my son and his girlfriend in the basement and just I and my wife in the main house, so #Um four occupants."", ""Four occupants. Perfect."", ""Can I have the full names of your wife, your son and his girlfriend?"", ""Yeah. My wife's full name is Amira Rivers, my son's name is Jason Rivers and his girlfriend's name is Anna. #Hm I am not really sure what her last name is."", ""Okay."", ""But I can quickly go to the basement now to find out from her, I hope she is home."", ""Of course please do."", ""Okay, just give me a moment, I will be right back."", ""Sure."", ""Okay, I am back. Her last name is Chevron."", ""Okay. Is Anna spelt with one n or double n?"", ""It's double n."", ""Okay. Thank you."", ""You are welcome."", ""Okay I have all the information I need now. I just need to set up an appointment for our field agent to come to your house to finalize the account."", ""Okay then."", ""What day and time is most convenient for you for the agent to come."", ""Well I am home all through this week, so any day this week is perfect. And I will prefer a morning appointment."", ""Of course, so Thursday ten a.m? Does that work?"", ""Yeah. What is the name of the agent that will be coming?"", ""His name is Allen. And he will give you a call before coming."", ""Okay. That will be great."", ""So you account has been created for the Home complete Homeowner insurance plan and the appointment is all set up for Thursday ten a.m."", ""Okay. Thank you very much for your help."", ""My pleasure. Anything else I can help you for now?"", ""No I am good."", ""Alright then, have a great day mister Martin."", ""You too Ace.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
610,"{""dialogue_id"": ""610"", ""turns"": {""turn_id"": [""insurance_610_000"", ""insurance_610_001"", ""insurance_610_002"", ""insurance_610_003"", ""insurance_610_004"", ""insurance_610_005"", ""insurance_610_006"", ""insurance_610_007"", ""insurance_610_008"", ""insurance_610_009"", ""insurance_610_010"", ""insurance_610_011"", ""insurance_610_012"", ""insurance_610_013"", ""insurance_610_014"", ""insurance_610_015"", ""insurance_610_016"", ""insurance_610_017"", ""insurance_610_018"", ""insurance_610_019"", ""insurance_610_020"", ""insurance_610_021"", ""insurance_610_022"", ""insurance_610_023"", ""insurance_610_024"", ""insurance_610_025"", ""insurance_610_026"", ""insurance_610_027"", ""insurance_610_028"", ""insurance_610_029"", ""insurance_610_030"", ""insurance_610_031"", ""insurance_610_032"", ""insurance_610_033"", ""insurance_610_034"", ""insurance_610_035"", ""insurance_610_036"", ""insurance_610_037"", ""insurance_610_038"", ""insurance_610_039"", ""insurance_610_040"", ""insurance_610_041"", ""insurance_610_042"", ""insurance_610_043"", ""insurance_610_044"", ""insurance_610_045"", ""insurance_610_046"", ""insurance_610_047"", ""insurance_610_048"", ""insurance_610_049"", ""insurance_610_050"", ""insurance_610_051"", ""insurance_610_052"", ""insurance_610_053"", ""insurance_610_054"", ""insurance_610_055"", ""insurance_610_056"", ""insurance_610_057"", ""insurance_610_058"", ""insurance_610_059"", ""insurance_610_060"", ""insurance_610_061"", ""insurance_610_062"", ""insurance_610_063"", ""insurance_610_064"", ""insurance_610_065"", ""insurance_610_066"", ""insurance_610_067"", ""insurance_610_068"", ""insurance_610_069"", ""insurance_610_070"", ""insurance_610_071"", ""insurance_610_072"", ""insurance_610_073"", ""insurance_610_074"", ""insurance_610_075"", ""insurance_610_076"", ""insurance_610_077"", ""insurance_610_078"", ""insurance_610_079"", ""insurance_610_080"", ""insurance_610_081"", ""insurance_610_082"", ""insurance_610_083"", ""insurance_610_084"", ""insurance_610_085"", ""insurance_610_086""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, Thank you for calling Rivertown Insurance, My name is Nancy. Can have have your policy number please."", ""Sure Nancy, give me a moment let me find it."", ""Okay."", ""Hm it's the number on the front page of my policy document right?"", ""It sure is."", ""Okay, let me just get my glasses."", ""For sure, take your time."", ""Um, Okay, it's Four zero four one eight eight two two."", ""Ok got it. Thanks."", ""OK."", ""And whom do I have the pleasure of speaking with?"", ""Oh My name is Jina Phil, Jina with a J."", ""Hi Jina, How can I help you today?"", ""Well, I noticed that I do not get the invoice for my monthly payment, and I was wondering why that is so."", ""Okay, lets try to see the cause and get a satisfactory resolution for you then."", ""OK lets do that."", ""Can I ask you some questions just to get more information on what the issue is?"", ""Please go ahead."", ""Okay. So when last did you receive any invoice?"", ""Um, I can't really remember, hold on let me check my file."", ""Sure."", ""Hm, The last invoice I see here is from June twenty twenty."", ""Okay. So let me take a look at your account and see what the issue is."", ""Okay then."", ""Just a moment please."", ""Sure. How is work going today anyway?"", ""Er it's going very well. It's a sunny and beautiful day. How is your day going?"", ""Very well too. I really love the sun, makes me want to just sit outside and get tanned."", ""(Laughter) I can imagine. Sounds wonderful."", ""Yeah if only I didn't have to be at work too."", ""I totally understand that."", ""Hm."", ""So I see on your account that you changed your billing frequency from quaterly to monthly back in July twenty twenty."", ""Yes I did."", ""Oh, I see."", ""Is that why I haven't been getting the invoices?"", ""Yes Jina, because you are on a pre-authorised payment plan, we don't send invoices for monthly billing frequency clients."", ""Oh I see, I think the agent told me about that then, but I forgot about that."", ""Oh, okay."", ""But I do want to be getting those invoices. I need them for documentation purpose."", ""I understand."", ""So what can we do then?"", ""Well I can send you the invoices you missed, but you still won't be getting the subsequent invoices."", ""Oh that would really help for now. Thank you."", ""You are welcome."", ""Can I update my billing frequency then?"", ""Of course, I can do that for you."", ""Ok. I would like to update from monthly to quarterly then."", ""Sure. To make updates on your account, I would need you to answer one of your security questions please."", ""Okay."", ""What is the name of your first pet?"", ""Bambi."", ""That is correct."", ""I still have him you know, Bambi."", ""It's a really cute name."", ""Yeah."", ""What kind of pet is he?"", ""Oh he is a pitbull. One of those dogs you can't help but love."", ""Yeah, I love dogs. Especially the fluffy ones."", ""(laughter) So needy and loving."", ""I couldn't agree more."", ""Hm."", ""So I have just updated your billing frequency to quarterly."", ""Thank you."", ""You are welcome. Is jinaphil at gmail dot com a good email to send the outstanding invoices to?"", ""Oh no, can you please send it to my work email, so I can print them while I am at work."", ""Sure thing. Can I have the email please?"", ""Er it's jina.phil at mooreconsult dot com."", ""Okay. So thats your firstname dot your last name at m-o-r-e-c-o-n-s-u-l-t dot com?"", ""Not quite. The moore is double o."", ""Okay. Gotcha, so that is j-i-n-a dot p-h-i-l at m-o-o-r-e-c-o-n-s-u-l-t dot c-o-m?"", ""Yes that is correct."", ""Perfect. I will send those invoices right away."", ""Thanks."", ""You are very welcome."", ""I just sent them. Can you confirm if you have received them?"", ""Um, hold on a moment please."", ""Sure."", ""Yeah yeah, I have received them."", ""Okay good."", ""Thank you so much for your help Nancy."", ""You are most welcome Jina. Is there anything else I can help you with today?"", ""Oh no. That is all for today."", ""Okay then."", ""Thank you for choosing Rivertown insurance, do enjoy the rest of your day."", ""You too Nancy. Good bye."", ""Bye Jina.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
611,"{""dialogue_id"": ""611"", ""turns"": {""turn_id"": [""insurance_611_000"", ""insurance_611_001"", ""insurance_611_002"", ""insurance_611_003"", ""insurance_611_004"", ""insurance_611_005"", ""insurance_611_006"", ""insurance_611_007"", ""insurance_611_008"", ""insurance_611_009"", ""insurance_611_010"", ""insurance_611_011"", ""insurance_611_012"", ""insurance_611_013"", ""insurance_611_014"", ""insurance_611_015"", ""insurance_611_016"", ""insurance_611_017"", ""insurance_611_018"", ""insurance_611_019"", ""insurance_611_020"", ""insurance_611_021"", ""insurance_611_022"", ""insurance_611_023"", ""insurance_611_024"", ""insurance_611_025"", ""insurance_611_026"", ""insurance_611_027"", ""insurance_611_028"", ""insurance_611_029"", ""insurance_611_030"", ""insurance_611_031"", ""insurance_611_032"", ""insurance_611_033"", ""insurance_611_034"", ""insurance_611_035"", ""insurance_611_036"", ""insurance_611_037"", ""insurance_611_038"", ""insurance_611_039"", ""insurance_611_040"", ""insurance_611_041"", ""insurance_611_042"", ""insurance_611_043"", ""insurance_611_044"", ""insurance_611_045"", ""insurance_611_046"", ""insurance_611_047"", ""insurance_611_048"", ""insurance_611_049"", ""insurance_611_050"", ""insurance_611_051"", ""insurance_611_052"", ""insurance_611_053"", ""insurance_611_054"", ""insurance_611_055"", ""insurance_611_056"", ""insurance_611_057"", ""insurance_611_058"", ""insurance_611_059"", ""insurance_611_060"", ""insurance_611_061"", ""insurance_611_062"", ""insurance_611_063"", ""insurance_611_064"", ""insurance_611_065"", ""insurance_611_066"", ""insurance_611_067"", ""insurance_611_068"", ""insurance_611_069"", ""insurance_611_070"", ""insurance_611_071"", ""insurance_611_072"", ""insurance_611_073"", ""insurance_611_074"", ""insurance_611_075"", ""insurance_611_076"", ""insurance_611_077"", ""insurance_611_078"", ""insurance_611_079"", ""insurance_611_080"", ""insurance_611_081"", ""insurance_611_082"", ""insurance_611_083"", ""insurance_611_084"", ""insurance_611_085"", ""insurance_611_086"", ""insurance_611_087"", ""insurance_611_088"", ""insurance_611_089"", ""insurance_611_090"", ""insurance_611_091"", ""insurance_611_092"", ""insurance_611_093"", ""insurance_611_094"", ""insurance_611_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, This is Rivertown Insurance, my name is Cherry, who am I speaking with please?"", ""My name is Brandon."", ""Hello Brandon, how can I help?"", ""#Um, I just want to pay a bill."", ""Okay I can totally help you with that."", ""Okay then."", ""I received a mail that I have an outstanding balance, can you confirm my balance first."", ""Of course."", ""Can I have your policy number please."", ""Policy number?"", ""Yeah."", ""I do not have my policy number, but I can give you my email address and full name."", ""Okay, that will help."", ""Alright."", ""Can you spell out your full name then."", ""Yeah it's B-r-a-n-d-o-n C-l-a-y-t-o-n."", ""Gotcha. And your email please."", ""#Um it's my first name and last name zero zero at gmail dot com."", ""Ok so that is b-r-a-n-d-o-n-c-l-a-y-t-o-n zero zero at gmail dot c-o-m."", ""Yeah, that is right."", ""Okay."", ""Did you find my account."", ""Still searching. It will only take a moment please."", ""Sure."", ""Okay It's up now."", ""Alright."", ""So you would like to pay the outstanding balance on the account right?"", ""Yes please."", ""Sure. I will help you do that."", ""For security purposes, can you please confirm the name of your first pet?"", ""Yeah #Er Snow."", ""Perfect."", ""Can you help me with the exact balance on the account."", ""Of course, it's seventy dollars."", ""Okay."", ""And how would you like to pay please."", ""With my Visa Card."", ""Okay is it a Credit or a Debit card?"", ""It's a Credit card."", ""Perfect, can you call out the card number?"", ""Sure, it's four five seven one."", ""Four five seven one."", ""Yeah, three three two one."", ""Three three two one."", ""five zero one one."", ""five zero one one."", ""twenty sixteen."", ""Okay two zero one six."", ""Yeah."", ""Alright, And the card expiration date?"", ""It's June twenty twenty two."", ""Ok. And the CVC number?"", ""Thats the number at the back of the card right?"", ""Yeah, the three digit number."", ""#Um it's two hundred."", ""Ok two zero zero."", ""that is correct."", ""Can you please confirm the name on the card please?"", ""Yeah it's my first name and my last name."", ""OK. Brandon Clayton."", ""Yeah."", ""#Er amount due is seventy dollars."", ""Yeah you said so already."", ""#Um okay."", ""Have you done the payment now?"", ""Oh yes I have. The payment has been successfully made."", ""Okay so I have no outstanding balance right?"", ""Yes, the balance on your account is now zero."", ""Perfect."", ""Can I get a receipt for the payment then?"", ""Sure I can send that to your email right away."", ""Okay thank you."", ""Is brandonclayton zero zero at gmail dot com the best email to send the receipt to?"", ""Oh yes it is."", ""Perfect, let me just send it now."", ""Okay."", ""I have sent it, you should receive it within the next five minutes."", ""Oh ok."", ""I think I have received it now, let me confirm."", ""Sure."", ""Yeah, I have gotten the receipt."", ""Good."", ""Thanks."", ""You are welcome."", ""You might be getting a survey after this call to rate my performance, please fill the survey when you get it."", ""Of course I will, and you can be sure of getting a good rating from me."", ""Oh thank you Brandon."", ""No problem."", ""Is there anything else I can help you with today?"", ""#Um, no. that will be all for now."", ""Okay then, thank you for calling. I am glad I could help."", ""Of course."", ""Enjoy the rest of your day."", ""You too Cherry."", ""Bye for now."", ""Bye Cherry.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""PayBill""], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
612,"{""dialogue_id"": ""612"", ""turns"": {""turn_id"": [""insurance_612_000"", ""insurance_612_001"", ""insurance_612_002"", ""insurance_612_003"", ""insurance_612_004"", ""insurance_612_005"", ""insurance_612_006"", ""insurance_612_007"", ""insurance_612_008"", ""insurance_612_009"", ""insurance_612_010"", ""insurance_612_011"", ""insurance_612_012"", ""insurance_612_013"", ""insurance_612_014"", ""insurance_612_015"", ""insurance_612_016"", ""insurance_612_017"", ""insurance_612_018"", ""insurance_612_019"", ""insurance_612_020"", ""insurance_612_021"", ""insurance_612_022"", ""insurance_612_023"", ""insurance_612_024"", ""insurance_612_025"", ""insurance_612_026"", ""insurance_612_027"", ""insurance_612_028"", ""insurance_612_029"", ""insurance_612_030"", ""insurance_612_031"", ""insurance_612_032"", ""insurance_612_033"", ""insurance_612_034"", ""insurance_612_035"", ""insurance_612_036"", ""insurance_612_037"", ""insurance_612_038"", ""insurance_612_039"", ""insurance_612_040"", ""insurance_612_041"", ""insurance_612_042"", ""insurance_612_043"", ""insurance_612_044"", ""insurance_612_045"", ""insurance_612_046"", ""insurance_612_047"", ""insurance_612_048"", ""insurance_612_049"", ""insurance_612_050"", ""insurance_612_051"", ""insurance_612_052"", ""insurance_612_053"", ""insurance_612_054"", ""insurance_612_055"", ""insurance_612_056"", ""insurance_612_057"", ""insurance_612_058"", ""insurance_612_059"", ""insurance_612_060"", ""insurance_612_061"", ""insurance_612_062"", ""insurance_612_063"", ""insurance_612_064"", ""insurance_612_065"", ""insurance_612_066"", ""insurance_612_067"", ""insurance_612_068"", ""insurance_612_069""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Milton Auto Insurance. How can I help you?"", ""Hi I need to remove my husband off my car insurance."", ""Ok this is not typical to do. Can I ask why?"", ""Yeah we are no longer together and have gotten a divorce."", ""I am so sorry to hear that. What is your name?"", ""Anna Clove. Well my new last name is Hutton."", ""Ok we will update your file there to."", ""Ok."", ""As I am pulling everything up I just need to verify a few things."", ""Ok."", ""What is your date of birth?"", ""May sixth ninteen seventy four."", ""And what is your policy number?"", ""Three one six four one eight nine two."", ""Thank you. Give me a minute while my system loads."", ""Yeah."", ""Ok so looking at your file it looks like your husband is Clayton?"", ""Yes. Ex husband."", ""Yes of course. And do you have a copy of your divorce papers?"", ""Yes I do."", ""Would you be able to email those to me for proof?"", ""Yeah do you have an email I can send those to?"", ""Yes it is J barnes b-a-r-n-e-s at miltonauto dot com."", ""Ok that was jbarnes at miltonauto dot com?"", ""Yes."", ""Once I have those I can finalize removing him from the policy."", ""I just emailed them over. Did you get them."", ""I did. Let me just look them over."", ""Everything looks good. So I will remove him from this policy."", ""Thank you."", ""So this will reduce your monthly auto premium by seventy three dollars, by taking him off. Do you still have both cars under your name?"", ""No actually one of them is Clayton's car."", ""Ok which can can I take off the policy?"", ""You can take off the Toyota Tacoma."", ""Ok that will bring your premium down another thirty five dollars."", ""Perfect."", ""So your new premium is one hundred and six dollars. How does that sound?"", ""That sounds great! Getting rid of all the extra baggage at once."", ""Yes it is a nice little payment."", ""Yes it is."", ""This will go into effect as of twelve oh one this morning. You will get a reimbursement of three hundred and forty one dollars."", ""Ok."", ""Is this going into the Blinders national bank account?"", ""Yes please."", ""Alright, so that will be refunded and should show in your account within ten business days."", ""Sweet."", ""Now lets make sure everything on your file is up to date. #Er sound good?"", ""Yes it does."", ""Do you still live at six two two Park Avenue in Madison Wisconisin?"", ""No I have since then moved."", ""Ok what is your new address?"", ""Three six six nine Marvin Road in Madison Wisconsin."", ""Okay that was three six six nine Marvin Road Madison Wisconsin. Is it the same zip code?"", ""Yes it is."", ""Okay and we also needed to change your last name?"", ""Correct."", ""And the last name was Hutton?"", ""Yes correct."", ""And that is spelt H-u-t-t-o-n?"", ""Yes correct."", ""Ok. I have updated that information. Has anything else changed since your divorce on your file?"", ""No I don't think so."", ""Ok so I have taken Clayton off the policy effective as of today at twelve oh one this morning. I have also taken off the toyota. Does this sound correct?"", ""Yes it does."", ""Ok is there anything else I can help you with?"", ""No not at this moment. Thank you for all your help I greatly appreciate it."", ""No problem that is what I am here for."", ""Great!"", ""Well thank you for calling Milton Auto have a good rest of your afternoon."", ""Thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
613,"{""dialogue_id"": ""613"", ""turns"": {""turn_id"": [""insurance_613_000"", ""insurance_613_001"", ""insurance_613_002"", ""insurance_613_003"", ""insurance_613_004"", ""insurance_613_005"", ""insurance_613_006"", ""insurance_613_007"", ""insurance_613_008"", ""insurance_613_009"", ""insurance_613_010"", ""insurance_613_011"", ""insurance_613_012"", ""insurance_613_013"", ""insurance_613_014"", ""insurance_613_015"", ""insurance_613_016"", ""insurance_613_017"", ""insurance_613_018"", ""insurance_613_019"", ""insurance_613_020"", ""insurance_613_021"", ""insurance_613_022"", ""insurance_613_023"", ""insurance_613_024"", ""insurance_613_025"", ""insurance_613_026"", ""insurance_613_027"", ""insurance_613_028"", ""insurance_613_029"", ""insurance_613_030"", ""insurance_613_031"", ""insurance_613_032"", ""insurance_613_033"", ""insurance_613_034"", ""insurance_613_035"", ""insurance_613_036"", ""insurance_613_037"", ""insurance_613_038"", ""insurance_613_039"", ""insurance_613_040"", ""insurance_613_041"", ""insurance_613_042"", ""insurance_613_043"", ""insurance_613_044"", ""insurance_613_045"", ""insurance_613_046"", ""insurance_613_047"", ""insurance_613_048"", ""insurance_613_049"", ""insurance_613_050"", ""insurance_613_051"", ""insurance_613_052"", ""insurance_613_053"", ""insurance_613_054"", ""insurance_613_055"", ""insurance_613_056"", ""insurance_613_057"", ""insurance_613_058"", ""insurance_613_059"", ""insurance_613_060"", ""insurance_613_061"", ""insurance_613_062"", ""insurance_613_063"", ""insurance_613_064"", ""insurance_613_065"", ""insurance_613_066"", ""insurance_613_067"", ""insurance_613_068"", ""insurance_613_069"", ""insurance_613_070"", ""insurance_613_071""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning and thank you for calling Rivertown Insurance, my name is Holly, how can I help you?"", ""Hi Holly, I would just like to cancel my insurance plan."", ""Oh I am sorry to hear that, can I have your name please."", ""#Er it's Mike Marshall."", ""Ok Mike, so that is M-I-K-E M-A-R-S-H-A-L is that right?"", ""Not quite."", ""Can you please spell out the name please?"", ""Sure. It's M-I-K-E M-A-R-S-H-A-L-L. Marshall is double L."", ""Ok got it. Thanks."", ""No worries. Well I actually tried cancelling from my mobile application, but it referred me to give you guys a call."", ""Yes, account cancellation can only be done by one of our agents."", ""Oh, and why is that if I may ask?"", ""Well, it's majorly because we would need to confirm if there will be any cancellation fees and also attempt to retain you as a valued customer."", ""Hm."", ""Can I please have your policy number?"", ""Can't you just look that up from your system."", ""Of course I can, it's just to confirm your actual account."", ""What do you mean?"", ""Um, there are more than one Mike Marshall on our system, so to pull up the right account for you, I will need your policy number as that is unique to your account."", ""Oh Okay. I understand now."", ""OK."", ""So where can I find my policy number though."", ""You can find it from your mobile application."", ""Ok where on the app?"", ""When you login to your account, just on the right hand side, below the menu icon."", ""Okay, I think I see it, is it eight digits."", ""Yes it is."", ""Okay, it's five eight seven four one one zero one."", ""Perfect, so five eight seven four one one zero one?"", ""Yes that is correct."", ""OK Gotcha. Thank you."", ""No problem."", ""For verification purpose, can you please say your mother's maiden name?"", ""Oh no, not another question."", ""I am sorry, this is a security question to verify you are the actual policy holder."", ""whew. Well I hope this is the last question."", ""Yes, this is the only security question mister Mike."", ""Okay then, my mother's maiden name is Lucas."", ""Thank you for that."", ""You are welcome. So can you cancel the account now."", ""Sure, I can help you with that."", ""okay."", ""I will just need to verify if there will be any cancellation fees. Just a moment please."", ""Sure."", ""Okay, Mike, I see you are still on a contract, hence there will be a cancellation fee if you were to cancel now."", ""Really? I didn't realise I was on a contract."", ""Oh."", ""Well, when did my contract begin?"", ""November second twenty twenty."", ""Okay, and when is it supposed to end?"", ""That will be November first twenty twenty one."", ""Oh, so I just have a few months to go?"", ""Yes that is correct."", ""And if I were to cancel now, what will be the cancellation fee?"", ""If you were to cancel now, the cancellation fee would be one hundred and sixteen dollars."", ""Hm I am not sure if I want to pay that, can't you just waive that fee."", ""Um, unfortunately, the cancellation fee is not to be waived."", ""Well that sucks."", ""I apologize for that."", ""So what can I do now?"", ""Well I would suggest you wait till your contract ends."", ""Maybe I would just do that."", ""But may I ask why you wanted to cancel your plan?"", ""Um, I really don't want to talk about that since I can't cancel anyway."", ""Of course. No worries."", ""Thanks for asking though."", ""You are welcome. Is there anything else I can do for you today."", ""um, I don't think so."", ""Alright then, Thank you for calling, Enjoy the rest of your day."", ""You too."", ""Good Bye Mike."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
614,"{""dialogue_id"": ""614"", ""turns"": {""turn_id"": [""insurance_614_000"", ""insurance_614_001"", ""insurance_614_002"", ""insurance_614_003"", ""insurance_614_004"", ""insurance_614_005"", ""insurance_614_006"", ""insurance_614_007"", ""insurance_614_008"", ""insurance_614_009"", ""insurance_614_010"", ""insurance_614_011"", ""insurance_614_012"", ""insurance_614_013"", ""insurance_614_014"", ""insurance_614_015"", ""insurance_614_016"", ""insurance_614_017"", ""insurance_614_018"", ""insurance_614_019"", ""insurance_614_020"", ""insurance_614_021"", ""insurance_614_022"", ""insurance_614_023"", ""insurance_614_024"", ""insurance_614_025"", ""insurance_614_026"", ""insurance_614_027"", ""insurance_614_028"", ""insurance_614_029"", ""insurance_614_030"", ""insurance_614_031"", ""insurance_614_032"", ""insurance_614_033"", ""insurance_614_034"", ""insurance_614_035"", ""insurance_614_036"", ""insurance_614_037"", ""insurance_614_038"", ""insurance_614_039"", ""insurance_614_040"", ""insurance_614_041"", ""insurance_614_042"", ""insurance_614_043"", ""insurance_614_044"", ""insurance_614_045"", ""insurance_614_046"", ""insurance_614_047"", ""insurance_614_048"", ""insurance_614_049"", ""insurance_614_050"", ""insurance_614_051"", ""insurance_614_052"", ""insurance_614_053"", ""insurance_614_054"", ""insurance_614_055"", ""insurance_614_056"", ""insurance_614_057"", ""insurance_614_058"", ""insurance_614_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Riverton Insurance, my name is Tim, to whom am I speaking with please?"", ""Hello good day, my name is Angel."", ""Good morning Angel, how can I be of service today?"", ""mmm, well I just moved to another town, and I would just like to update my address."", ""Oh sure I can help you with that. Can I please have your policy number please."", ""I will have to look that up from my computer, what do you need the policy number for?"", ""I need the number so I can pull up your account details from the system."", ""OK. Just give me a moment to get it then."", ""Sure, please take your time."", ""#Hmmmm, still trying to get it please."", ""No problem."", ""Ok I got it now. It's Four zero four, two eight eight, six one."", ""Okay perfect, so that is Four zero four, two eight eight, six one."", ""Yes that is correct."", ""Thank you for that information."", ""No problem."", ""For verification, can you please confirm your full name and date of birth please."", ""Sure, Full name is Angel Mincer, date of birth is July nineteenth, ninteen ninteen one."", ""Thank you Angel."", ""No problem."", ""Can you please hold a while."", ""Okay, but not for long please, I have something else to do."", ""No problem, it will only be a minute."", ""Okay then."", ""I am with you please."", ""Okay."", ""Can I please have the address of your new location."", ""Sure, it's five seven one eight, Hamilton Drive, Carlsbad."", ""ok, so five seven one eight H-A-M-I-T-A-N D-R-I-V-E, C-A-R-L-S-B-A-D."", ""No, Hamilton is spelt H-A-M-I-L-T-O-N."", ""OK I got that now. Thank you."", ""No problem."", ""Can you please give me the postal code."", ""Yeah, it's Nine zero zero nine eight seven."", ""okay is that Nine zero zero nine eight seven."", ""Yes."", ""Perfect."", ""And when will the update be refelected on my account?"", ""The update will reflect within the next two four hours."", ""Okay."", ""Alright, I have just updated the new address on my end."", ""Thank you."", ""Sure no problem."", ""#Err will I be charged for this update?"", ""Oh no, contact updates does not cost anything, so there will be no charge."", ""Well that is a relief. I am glad. Thank you."", ""No problem. Is there any other thing I can do for you today?"", ""Well just a quick question."", ""Sure."", ""What is my contract term and when does my contract end?"", ""Just give me a moment let me look that up."", ""Of course."", ""Your contract term is two years and the contract will end on October fifteenth twenty twenty two."", ""Hmmm, okay then. Thank you."", ""My Pleasure. Will that be all for now."", ""yeah."", ""Okay. Thank you so for choosing Riverton Insurance, Do have a great day."", ""You too."", ""Bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
615,"{""dialogue_id"": ""615"", ""turns"": {""turn_id"": [""insurance_615_000"", ""insurance_615_001"", ""insurance_615_002"", ""insurance_615_003"", ""insurance_615_004"", ""insurance_615_005"", ""insurance_615_006"", ""insurance_615_007"", ""insurance_615_008"", ""insurance_615_009"", ""insurance_615_010"", ""insurance_615_011"", ""insurance_615_012"", ""insurance_615_013"", ""insurance_615_014"", ""insurance_615_015"", ""insurance_615_016"", ""insurance_615_017"", ""insurance_615_018"", ""insurance_615_019"", ""insurance_615_020"", ""insurance_615_021"", ""insurance_615_022"", ""insurance_615_023"", ""insurance_615_024"", ""insurance_615_025"", ""insurance_615_026"", ""insurance_615_027"", ""insurance_615_028"", ""insurance_615_029"", ""insurance_615_030"", ""insurance_615_031"", ""insurance_615_032"", ""insurance_615_033"", ""insurance_615_034"", ""insurance_615_035"", ""insurance_615_036"", ""insurance_615_037"", ""insurance_615_038"", ""insurance_615_039"", ""insurance_615_040"", ""insurance_615_041"", ""insurance_615_042"", ""insurance_615_043"", ""insurance_615_044"", ""insurance_615_045"", ""insurance_615_046"", ""insurance_615_047"", ""insurance_615_048"", ""insurance_615_049"", ""insurance_615_050"", ""insurance_615_051"", ""insurance_615_052"", ""insurance_615_053"", ""insurance_615_054"", ""insurance_615_055"", ""insurance_615_056"", ""insurance_615_057"", ""insurance_615_058"", ""insurance_615_059"", ""insurance_615_060"", ""insurance_615_061"", ""insurance_615_062"", ""insurance_615_063"", ""insurance_615_064"", ""insurance_615_065"", ""insurance_615_066"", ""insurance_615_067"", ""insurance_615_068"", ""insurance_615_069"", ""insurance_615_070"", ""insurance_615_071"", ""insurance_615_072"", ""insurance_615_073"", ""insurance_615_074"", ""insurance_615_075"", ""insurance_615_076"", ""insurance_615_077"", ""insurance_615_078"", ""insurance_615_079"", ""insurance_615_080"", ""insurance_615_081"", ""insurance_615_082"", ""insurance_615_083"", ""insurance_615_084"", ""insurance_615_085"", ""insurance_615_086"", ""insurance_615_087"", ""insurance_615_088"", ""insurance_615_089"", ""insurance_615_090"", ""insurance_615_091"", ""insurance_615_092"", ""insurance_615_093"", ""insurance_615_094"", ""insurance_615_095"", ""insurance_615_096"", ""insurance_615_097"", ""insurance_615_098"", ""insurance_615_099"", ""insurance_615_100""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance helpline my name is Curt."", ""Hello good day, my name is Sarah."", ""Sorry I can't hear you."", ""Sarah."", ""Alright Sarah, how can I help you today?"", ""I'm calling to find out if it is possible to include my husband in my insurance?"", ""Yes ma'am it's very possible for you to do so."", ""I want my husband to be added please."", ""Sure, but before then may I know why you have chosen to do so now?"", ""Oh well it's cause I just got married, wasn't married as at when I did the insurance."", ""Oh, congrats."", ""Thank you."", ""Okay I need certain details from you before I can proceed."", ""Go ahead, whatever detail you need I'm sure I can provide it."", ""Okay ma'am first thing I will be needing is your full name."", ""Mark Fisher."", ""Mark Fisher? I'm sorry ma'am no name like that is popping up."", ""(laughter) oh am really sorry I gave you my husband's name."", ""#oh."", ""Sorry the name is Sarah Fisher."", ""Okay Sarah Fisher right?"", ""Yes please."", ""okay next I would need your date of birth."", ""it's the second of May, nineteen ninety three."", ""Okay please confirm fourth of May, nineteen ninety three?"", ""Correct."", ""Okay please hold on a while."", ""Sure."", ""I'm with you please."", ""Okay."", ""Ma'am I will also need your policy number."", ""that should be this numbers I'm looking at right on my account profile page "", ""are the numbers eight?"", ""Yes."", ""Okay thats the number please call it out for me."", ""okay one one four six."", ""one one four six please continue."", ""seven two one five."", ""Confirm please one one four six seven two one five."", ""Yes thats correct."", ""I'm with you please."", ""Okay."", ""Okay so now we can proceed to add your husband to your insurance plan."", ""I wanted to ask will it cost me to add him?"", ""Yes ma it is going to cost eight dollars."", ""eight dollars."", ""Yes please."", ""okay then let's proceed."", ""Sure but first I need you to proceed to make the payment."", ""I have to pay first before my husband can be added to the plan?"", ""Yes please."", ""But thats not fair at all."", ""I'm sorry ma'am but there is nothing I can do about it. It is companys policy."", ""Hmmm, okay then."", ""Alright I am pushing a mail to you now. Please follow the instructions and once you have made payment we can proceed."", ""okay."", ""please can you check your mail now."", ""hold on please."", ""Take your time."", ""Okay so I'm trying to pay and it's redirecting, is there no other way we can do this."", ""there is but it means I will have to put it as a deficit on your plan and you will be charged for it once you resubscribe."", ""I think that's better so we can move on."", ""Okay I have just done that so we can proceed now."", ""So what's next."", ""I would be needing your husband's details."", ""Like."", ""His full name, date of birth, phone number."", ""okay thats not a problem."", ""Good, lets start with his full name."", ""Mark fisher please."", ""Okay Mark Fisher?"", ""yes correct."", ""Next, please provide his date of birth please."", ""First of June, nineteen ninety."", ""First of June, nineteen ninety."", ""Yes."", ""His active email address please."", ""please hold on while I confirm."", ""Waiting."", ""Okay it's mark dot fisher at gmail dot com."", ""mark dot fisher at gmail dot com correct?"", ""Yes please."", ""Next I need his phone number."", ""plus one six one six two two."", ""Okay plus one six one six two two."", ""four one three one two six."", ""confirm please plus one six one six two two four one three one two six."", ""Yes please that correct."", ""last question or relationship, your husband."", ""yeah my husband."", ""Yeah just procedures."", ""Yes."", ""Okay hold on."", ""Sure."", ""Okay Sarah, Mark Fisher has been added as your dependent."", ""Nice thank you so much."", ""I'm glad I could help, is there something else you want me to do for you."", ""no thank you."", ""Okay ma'am do enjoy the rest of your day."", ""And you too Bye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
616,"{""dialogue_id"": ""616"", ""turns"": {""turn_id"": [""insurance_616_000"", ""insurance_616_001"", ""insurance_616_002"", ""insurance_616_003"", ""insurance_616_004"", ""insurance_616_005"", ""insurance_616_006"", ""insurance_616_007"", ""insurance_616_008"", ""insurance_616_009"", ""insurance_616_010"", ""insurance_616_011"", ""insurance_616_012"", ""insurance_616_013"", ""insurance_616_014"", ""insurance_616_015"", ""insurance_616_016"", ""insurance_616_017"", ""insurance_616_018"", ""insurance_616_019"", ""insurance_616_020"", ""insurance_616_021"", ""insurance_616_022"", ""insurance_616_023"", ""insurance_616_024"", ""insurance_616_025"", ""insurance_616_026"", ""insurance_616_027"", ""insurance_616_028"", ""insurance_616_029"", ""insurance_616_030"", ""insurance_616_031"", ""insurance_616_032"", ""insurance_616_033"", ""insurance_616_034"", ""insurance_616_035"", ""insurance_616_036"", ""insurance_616_037"", ""insurance_616_038"", ""insurance_616_039"", ""insurance_616_040"", ""insurance_616_041"", ""insurance_616_042"", ""insurance_616_043"", ""insurance_616_044"", ""insurance_616_045"", ""insurance_616_046"", ""insurance_616_047"", ""insurance_616_048"", ""insurance_616_049"", ""insurance_616_050"", ""insurance_616_051"", ""insurance_616_052"", ""insurance_616_053"", ""insurance_616_054"", ""insurance_616_055"", ""insurance_616_056"", ""insurance_616_057"", ""insurance_616_058"", ""insurance_616_059"", ""insurance_616_060"", ""insurance_616_061"", ""insurance_616_062"", ""insurance_616_063"", ""insurance_616_064"", ""insurance_616_065"", ""insurance_616_066"", ""insurance_616_067"", ""insurance_616_068"", ""insurance_616_069"", ""insurance_616_070"", ""insurance_616_071"", ""insurance_616_072"", ""insurance_616_073""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Adam, this is Jim with Rivertown Insurance, I saw you filled out a form on our website about, let me see here, filing a new, condo policy, and wanted to follow up on your request."", ""Oh, hey Jim, I am looking for a new policy yeah, what do I need to do to file it?"", ""So, I'll need to get some information from you first. Do you have an existing policy with us currently?"", ""Yes I do."", ""Okay hold on a second."", ""Mhm."", ""Alright, so the first thing I'll need from you is your account number please."", ""do you know where I could find that? I'm not sure where to look?"", ""I can look it up by your name instead, if that would be easier?"", ""sure yeah that would probably be easiest I can't seem to find."", ""No worries, let me just look here... okay, just a second here, so can I have your first and last name?"", ""My name is Adam Smyth."", ""Thank you sir, Adam Smyth... Just to confirm, that's A.d.a.m. S.m.i.t.h.?"", ""No, it's s.m.y.t.h."", ""Got it, s.m.y.t.h."", ""Correct."", ""So, Adam, I'm looking here, and it appears like you have a few other policies with us, is that correct?"", ""yeah, I do. I think I have at least two or three."", ""Gotcha."", ""Can you actually show me which other policies I have? I haven't checked in a while."", ""Sure, let me just see here."", ""Okay."", ""Alright Adam, so it looks like you currently have three policies with us."", ""Alright, which are those?"", ""So, you have, our Automobile, life, and pet policies right now."", ""I see."", ""Do you want to discuss any of them? I'm happy to, you know, address any questions you have about these policies."", ""not really, how much am I paying for the pet policy right now?"", ""Let's see So currently you have our petcare preferred policy which is one thousand dollars per year."", ""Mhm, is there anything a little cheaper than that? I think my wife was wanting me to reduce our coverage."", ""Yeah, absolutely, our petcare basic policy is five hundred dollars per year."", ""Okay, yeah, I think I'd like to change to that please."", ""Great, so I'll just need the answer to your security question. what is your mother's maiden name?"", ""that would be Jones j.o.n.e.s."", ""Alright, let me just Okay, you are successfully enrolled in the petcare basic policy now."", ""Okay great. Thanks for your help."", ""Of course, and now, shall we go ahead and get you enrolled in an condo policy?"", ""Yes, let's do it."", ""Okay, so I'm going to need some information from you first."", ""More information? What else do you need??"", ""Just some basic stuff sir, about your address, rent, and that kind of thing."", ""Okay, and how will I know that my information will be safe?"", ""Your data will be secure in our sir, I promise you. Our web portal encrypts customer data extremely thoroughly."", ""Okay. Let me find it here Alright my card number is oh oh one two two oh oh three four three oh oh one five eight two."", ""Great! So the first thing I'll need from you is your condo's address, and date of birth."", ""Sure, zip code is Riverside, California, one two one two eight, and then date of birth is October the fifth, nineteen sixty two."", ""Great, and do you have an estimate of the value of your property?"", ""well, I'm not actually quite sure."", ""An approximate value is fine."", ""It's probably about two hundred and fifty thousand dollars."", ""Okay, great. Now the last thing we'll need to do today is select a policy."", ""Alright."", ""So, there two options. Our Condo Basic Policy is five hundred dollars per year, and our Condo Preferred Policy is six hundred dollars per year."", ""what are the differences between them?"", ""So, let me see here, the basic policy covers a slightly lower amount."", ""Alright."", ""However, you fall within the coverage limit, so I would recommend the basic policy."", ""Okay, I think I'll go with that then."", ""Wonderful! Now, let me see here The one last thing I'll need from you is a good way to contact you."", ""What do you mean?"", ""Which do you prefer? Phone or email?"", ""let's go with email."", ""Okay, when you're ready."", ""It's Adam at gmail dot com."", ""Alright, got it in the system."", ""Perfect."", ""Alright Adam, so you are now currently enrolled in our condo basic policy. Do you have anything else you'd like to go over today?"", ""nope, I think I'm all set."", ""Great, well Adam, thanks for your time today."", ""Yes, likewise."", ""And, if you have any questions, feel free to give me a call. My number is eight eight nine oh one two oh three four one."", ""Alright will do."", ""Okay, talk to you later, Adam."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
617,"{""dialogue_id"": ""617"", ""turns"": {""turn_id"": [""insurance_617_000"", ""insurance_617_001"", ""insurance_617_002"", ""insurance_617_003"", ""insurance_617_004"", ""insurance_617_005"", ""insurance_617_006"", ""insurance_617_007"", ""insurance_617_008"", ""insurance_617_009"", ""insurance_617_010"", ""insurance_617_011"", ""insurance_617_012"", ""insurance_617_013"", ""insurance_617_014"", ""insurance_617_015"", ""insurance_617_016"", ""insurance_617_017"", ""insurance_617_018"", ""insurance_617_019"", ""insurance_617_020"", ""insurance_617_021"", ""insurance_617_022"", ""insurance_617_023"", ""insurance_617_024"", ""insurance_617_025"", ""insurance_617_026"", ""insurance_617_027"", ""insurance_617_028"", ""insurance_617_029"", ""insurance_617_030"", ""insurance_617_031"", ""insurance_617_032"", ""insurance_617_033"", ""insurance_617_034"", ""insurance_617_035"", ""insurance_617_036"", ""insurance_617_037"", ""insurance_617_038"", ""insurance_617_039"", ""insurance_617_040"", ""insurance_617_041"", ""insurance_617_042"", ""insurance_617_043"", ""insurance_617_044"", ""insurance_617_045"", ""insurance_617_046"", ""insurance_617_047"", ""insurance_617_048"", ""insurance_617_049"", ""insurance_617_050"", ""insurance_617_051"", ""insurance_617_052"", ""insurance_617_053"", ""insurance_617_054"", ""insurance_617_055"", ""insurance_617_056"", ""insurance_617_057"", ""insurance_617_058"", ""insurance_617_059"", ""insurance_617_060"", ""insurance_617_061"", ""insurance_617_062"", ""insurance_617_063"", ""insurance_617_064"", ""insurance_617_065"", ""insurance_617_066"", ""insurance_617_067"", ""insurance_617_068"", ""insurance_617_069"", ""insurance_617_070"", ""insurance_617_071"", ""insurance_617_072"", ""insurance_617_073""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Tyler, this is Pete with Rivertown Insurance, I saw you filled out a form on our website about, let me see here, filing a new, homeowner policy, and wanted to follow up on your request."", ""Oh, hey Tyler, I am looking for a new policy yeah, what do I need to do to file it?"", ""So, I'll need to get some information from you first. Do you have an existing policy with us currently?"", ""Yes I do."", ""Okay hold on a second."", ""Mhm."", ""Alright, so the first thing I'll need from you is your account number please."", ""do you know where I could find that? I'm not sure where to look?"", ""I can look it up by your name instead, if that would be easier?"", ""sure yeah that would probably be easiest I can't seem to find."", ""No worries, let me just look here... okay, just a second here, so can I have your first and last name?"", ""My name is Tyler Smith."", ""Thank you sir, Tiler Smith... Just to confirm, that's t.i.l.e.r. s.m.i.t.h.?"", ""No, it's t.y.l.e.r."", ""Got it, t.y.l.e.r."", ""Correct."", ""So, Tyler, I'm looking here, and it appears like you have a few other policies with us, is that correct?"", ""yeah, I do. I think I have at least two or three."", ""Gotcha."", ""Can you actually show me which other policies I have? I haven't checked in a while."", ""Sure, let me just see here."", ""Okay."", ""Alright tyler, so it looks like you currently have three policies with us."", ""Alright, which are those?"", ""So, you have, our Automobile, Condo, and pet policies right now."", ""I see."", ""Do you want to discuss any of them? I'm happy to, you know, address any questions you have about these policies."", ""not really, how much am I paying for the pet policy right now?"", ""Let's see So currently you have our petcare preferred policy which is one thousand dollars per year."", ""Mhm, is there anything a little cheaper than that? I think my wife was wanting me to reduce our coverage."", ""Yeah, absolutely, our petcare basic policy is five hundred dollars per year."", ""Okay, yeah, I think I'd like to change to that please."", ""Great, so I'll just need the answer to your security question. what is your mother's maiden name?"", ""that would be Jones j.o.n.e.s."", ""Alright, let me just Okay, you are successfully enrolled in the petcare basic policy now."", ""Okay great. Thanks for your help."", ""Of course, and now, shall we go ahead and get you enrolled in a homeowner's policy?"", ""Yes, let's do it."", ""Okay, so I'm going to need some information from you first."", ""More information? What else do you need??"", ""Just some basic stuff sir, about your home, and address."", ""Okay, and how will I know that my information will be safe?"", ""Your data will be secure in our sir, I promise you. Our web portal encrypts customer data extremely thoroughly."", ""Okay. Let me find it here Alright my card number is oh oh one two two oh oh three four three oh oh one five eight two."", ""Great! So the first thing I'll need from you is your address, and date of birth."", ""Sure, address is Jones street, Sacramento California one two one two eight. Date of birth is October the fifth, nineteen sixty two."", ""Great, next I'll need to ask you about your property, what is the value of your home?"", ""I need to look that up."", ""Okay."", ""So it's six hundred and thirty thousand dollars."", ""Alright got it."", ""Perfect."", ""Alright great, now there are a couple different options for homeowner policies."", ""Okay."", ""our Basic Home policy is twelve hundred dollars per year, our Home Preferred Policy is sixteen hundred dollars per year, and our Home Complete Policy is two thousand dollars per year."", ""I see, and which would you recommend?"", ""So, let me see here Your house valuation falls within the preferred policy."", ""Great, I'll go with that then."", ""Wonderful! Now, let me see here The one last thing I'll need from you is a good way to contact you."", ""Alright."", ""Which do you prefer? Phone or email?"", ""let's go with email."", ""Okay, when you're ready."", ""It's tyler at gmail dot com."", ""Alright, got it in the system."", ""Perfect."", ""Alright tyler, so you are now currently enrolled in our preferred auto policy. Do you have anything else you'd like to go over today?"", ""nope, I think I'm all set."", ""Great, well tyler, thanks for your time today."", ""Yes, likewise."", ""And, if you have any questions, feel free to give me a call. My number is eight eight nine oh one two oh three four one."", ""Alright will do."", ""Okay, talk to you later, tyler."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
618,"{""dialogue_id"": ""618"", ""turns"": {""turn_id"": [""insurance_618_000"", ""insurance_618_001"", ""insurance_618_002"", ""insurance_618_003"", ""insurance_618_004"", ""insurance_618_005"", ""insurance_618_006"", ""insurance_618_007"", ""insurance_618_008"", ""insurance_618_009"", ""insurance_618_010"", ""insurance_618_011"", ""insurance_618_012"", ""insurance_618_013"", ""insurance_618_014"", ""insurance_618_015"", ""insurance_618_016"", ""insurance_618_017"", ""insurance_618_018"", ""insurance_618_019"", ""insurance_618_020"", ""insurance_618_021"", ""insurance_618_022"", ""insurance_618_023"", ""insurance_618_024"", ""insurance_618_025"", ""insurance_618_026"", ""insurance_618_027"", ""insurance_618_028"", ""insurance_618_029"", ""insurance_618_030"", ""insurance_618_031"", ""insurance_618_032"", ""insurance_618_033"", ""insurance_618_034"", ""insurance_618_035"", ""insurance_618_036"", ""insurance_618_037"", ""insurance_618_038"", ""insurance_618_039"", ""insurance_618_040"", ""insurance_618_041"", ""insurance_618_042"", ""insurance_618_043"", ""insurance_618_044"", ""insurance_618_045"", ""insurance_618_046"", ""insurance_618_047"", ""insurance_618_048"", ""insurance_618_049"", ""insurance_618_050"", ""insurance_618_051"", ""insurance_618_052"", ""insurance_618_053"", ""insurance_618_054"", ""insurance_618_055"", ""insurance_618_056"", ""insurance_618_057"", ""insurance_618_058"", ""insurance_618_059"", ""insurance_618_060"", ""insurance_618_061"", ""insurance_618_062"", ""insurance_618_063"", ""insurance_618_064"", ""insurance_618_065"", ""insurance_618_066"", ""insurance_618_067"", ""insurance_618_068"", ""insurance_618_069"", ""insurance_618_070"", ""insurance_618_071"", ""insurance_618_072"", ""insurance_618_073"", ""insurance_618_074"", ""insurance_618_075"", ""insurance_618_076"", ""insurance_618_077"", ""insurance_618_078"", ""insurance_618_079"", ""insurance_618_080"", ""insurance_618_081"", ""insurance_618_082"", ""insurance_618_083"", ""insurance_618_084"", ""insurance_618_085"", ""insurance_618_086"", ""insurance_618_087"", ""insurance_618_088"", ""insurance_618_089""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Bob, this is Matt with Rivertown Insurance, how are you today?"", ""Hey Matt, I'm alright, how are you?"", ""Doing pretty well. I saw that you filled out an accident form on our website, correct?"", ""Yeah, unfortunately. I wanted to file an auto claim and figure out I guess what I need to do next."", ""I'm sorry to hear that Bob. Are you and your family alright?"", ""Yeah, for the most part we're okay. Just a few knicks and scratches."", ""Glad to hear it. So Bob, the first step is to discuss the incident itself, and then we can go ahead and file that claim for you, okay?"", ""Sure, do I have to do this over the phone? Is there an easier way?"", ""Unfortunately, you can't sir. We have to do it together over the phone in order to comply with customer privacy laws."", ""Okay."", ""So, the first things I'll need from you is your first name, and last name."", ""My name is Bob Martyn."", ""Thank you sir, Bob Martyn... Just to confirm, that's b.o.b. m.a.r.t.i.n.?"", ""No, it's m.a.r.t.y.n."", ""Got it, m.a.r.t.y.n."", ""Correct."", ""Great. Next I will need your let me see Date of birth."", ""Oh, okay, and then date of birth is January the ninth, nineteen seventy four."", ""Got it. Next will be your customer number."", ""where would I go to find that?"", ""Try your email address it probably would have been sent there."", ""Okay. let's see."", ""Alright."", ""So, where in my email do you think it would be? I'm not seeing it here."", ""if it would be faster, I can do it by using your social security number instead."", ""Sure, let's do that, yeah."", ""Okay, can I get your social security number and answer to your security question please?"", ""Yeah, my social security number is one five oh three oh three nine one one one. I'm not sure about the security question though?"", ""I have here that the question is, what was the make and model of your first car?"", ""Okay try Dodge Durango."", ""That worked! Now I just need your phone number."", ""Sure, my number is three oh one oh two two oh oh five nine."", ""Great, thanks for all of that."", ""Yeah, of course."", ""Alright, let me just Okay, so the next step is for me to ask you a couple questions about the incidents, okay?"", ""Sure."", ""Alright, so first I'll need the accident date and accident time, please."", ""The date was October first, twenty twenty one."", ""And the time?"", ""Time was ten ten pm."", ""Got it. And next, the make and model of your vehicle?"", ""It was, an Audi A six."", ""Great, I got all of that in the system."", ""Okay."", ""The last thing I'll need from you is the location of the accident."", ""Sure, state was California, city was Sacramento."", ""Actually sir, I don't need a city."", ""Oh, okay."", ""Thank you sir, now the last thing I will need you to do is describe the incident to me."", ""Alright."", ""So, what was going through your mind when the accident happened."", ""well let's see. I was driving to my daughter's softball game."", ""Okay."", ""And on my way, I came up to a stoplight."", ""Stoplight, got it."", ""Yeah, and the light on my side had just turned green, so I just drove through like normal."", ""Mhm."", ""Then, out of the corner of my eye I saw a red object coming towards me, and then yeah, they hit me, and that was that."", ""Alright, thank you for that."", ""No problem."", ""So let me just, enter this here."", ""Okay."", ""Great, so your claim has been successfully filed. Your file date will be June eighth, twenty twenty, if you need to reference that."", ""Mhm."", ""Now, typically our claims team will review cases in three to five business days."", ""And how will I know that it has been reviewed?"", ""You should receive a confirmation message to your preferred method of communication."", ""Got it. And is there anything I will need to do after that?"", ""No sir, once you receive the message, you will know that your claim has been successfully processed."", ""I see."", ""Alright great, now the last thing we need to do is get you your claim number."", ""Okay."", ""So let me just, get that for you here."", ""Mhm."", ""Alright sir, so your claim number is oh oh two three eight oh one one."", ""oh oh two three eight oh one one?"", ""Correct."", ""Alright, got it, thanks."", ""Of course sir. Now is there anything else I can do to help?"", ""no, I don't think so."", ""Alright sir, thank you for your time today, and once again, I'm sorry you had to go through this experience."", ""Yeah, thank you."", ""Now if you have any other questions, please don't hesitate to give me a call."", ""Okay, what is your number again?"", ""three oh one oh two two oh oh five nine."", ""Perfect."", ""Of course, and one last thing, After this call ends, there will be a request for rating my service. Please press a number from one to five to rate your satisfaction."", ""Alright, will do."", ""Great, well sir, thanks for your time today, and I hope to speak with you soon."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
619,"{""dialogue_id"": ""619"", ""turns"": {""turn_id"": [""insurance_619_000"", ""insurance_619_001"", ""insurance_619_002"", ""insurance_619_003"", ""insurance_619_004"", ""insurance_619_005"", ""insurance_619_006"", ""insurance_619_007"", ""insurance_619_008"", ""insurance_619_009"", ""insurance_619_010"", ""insurance_619_011"", ""insurance_619_012"", ""insurance_619_013"", ""insurance_619_014"", ""insurance_619_015"", ""insurance_619_016"", ""insurance_619_017"", ""insurance_619_018"", ""insurance_619_019"", ""insurance_619_020"", ""insurance_619_021"", ""insurance_619_022"", ""insurance_619_023"", ""insurance_619_024"", ""insurance_619_025"", ""insurance_619_026"", ""insurance_619_027"", ""insurance_619_028"", ""insurance_619_029"", ""insurance_619_030"", ""insurance_619_031"", ""insurance_619_032"", ""insurance_619_033"", ""insurance_619_034"", ""insurance_619_035"", ""insurance_619_036"", ""insurance_619_037"", ""insurance_619_038"", ""insurance_619_039"", ""insurance_619_040"", ""insurance_619_041"", ""insurance_619_042"", ""insurance_619_043"", ""insurance_619_044"", ""insurance_619_045"", ""insurance_619_046"", ""insurance_619_047"", ""insurance_619_048"", ""insurance_619_049"", ""insurance_619_050"", ""insurance_619_051"", ""insurance_619_052"", ""insurance_619_053"", ""insurance_619_054"", ""insurance_619_055"", ""insurance_619_056"", ""insurance_619_057"", ""insurance_619_058"", ""insurance_619_059"", ""insurance_619_060"", ""insurance_619_061"", ""insurance_619_062"", ""insurance_619_063"", ""insurance_619_064"", ""insurance_619_065"", ""insurance_619_066"", ""insurance_619_067"", ""insurance_619_068"", ""insurance_619_069"", ""insurance_619_070"", ""insurance_619_071"", ""insurance_619_072"", ""insurance_619_073"", ""insurance_619_074"", ""insurance_619_075""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Dave, this is Mark with Rivertown Insurance, how are you today?"", ""Hey Mark, I'm doing fine, how are you?"", ""Doing pretty well. I saw that you put in a request on our website, correct?"", ""Yeah, I did."", ""Okay, and can you remind me what that request was again?"", ""Sure, so my son is graduating from college, and I'm wanting to take him off my policy."", ""Understood. I can definitely help you out with that. #Um so one second here."", ""Great."", ""Okay, so I see here that you have multiple children here, which son are you wanting to take off?"", ""His name is Ryan."", ""Alright, and your last name is spelled s.m.i.t.h.?"", ""no, s.m.y.t.h."", ""Got it, s.m.y.t.h."", ""Correct."", ""Got it, s.m.y.t.h. Alright, and now I'll need to get some account information from you."", ""How much is it going to cost me to to remove my son from my policy?"", ""So, there's actually no fee for cancelling, #Um, all we ask is that you fill out a survey for the reason you left."", ""Okay, and can I cancel this policy on my own?"", ""Unfortunately, you can't sir. We have to do it together over the phone."", ""Okay."", ""So let me just initiate this Alright, so I need verbal confirmation that you are wanting to remove your son, Ryan from your policy."", ""I confirm."", ""Great. So I'm gonna need your Date of birth and customer number please."", ""Alright, so date of birth is January the ninth, nineteen seventy nine."", ""Okay, and customer number?"", ""where would I go to find that?"", ""Try your email address it probably would have been sent there."", ""Okay. let's see."", ""Alright."", ""So, where in my email do you think it would be? I'm not seeing it here."", ""if it would be faster, I can do it by using your social security number instead."", ""Sure, let's do that, yeah."", ""Okay, can I get your social security number and answer to your security question please?"", ""Yeah, my social security number is twi nine oh three oh one nine oh one seven. I'm not sure about the security question though?"", ""I have here that the question is, what was the make and model of your first car?"", ""Okay try Toyota Corolla."", ""That worked! Now I just need your phone number."", ""Sure, my number is three one nine oh one two oh eight five nine."", ""Great, thanks for all of that."", ""Yeah, of course."", ""Alright, let me just Okay, so the next step is for me to ask you a couple questions about the dependent, okay?"", ""Do I really need to give all this information, just to remove Ryan as a dedpendent?"", ""Unfortunately sir, you do. It's company policy."", ""Okay."", ""What is the date of birth of the dependent?"", ""The date was October first, nineteen ninety four."", ""Got it, and their current occupation?"", ""He's an accountant."", ""Great, and what company does he work for?"", ""KPMG."", ""Thank you for all of that sir."", ""Of course."", ""Now, the last thing I'm going to need is your policy number."", ""where would I go to find that?"", ""You should be able to find it in your account portal."", ""Mhm okay. let me see here."", ""Alright."", ""So, It's one oh one three four one oh two six nine."", ""Got it - your dependent has been successfully removed."", ""Great."", ""Okay - so that concludes everything you need to do to remove a dependent. But there are just a few more things to do."", ""Alright."", ""There will not be a change in your payment schedule, however, we will need to re-confirm your payment date."", ""Mhm."", ""So, your new date will change to today, since that was when you removed your dependent."", ""Got it. And is there anything else I need to do?"", ""No sir, you should receive a confirmation email message with your updated information, and new payment data."", ""I see."", ""Alright great, now is there anything else I can do for you today sir?"", ""no, I don't think so."", ""Excellent, and one last thing, After this call ends, there will be a request for rating my service. Please press a number from one to five to rate your satisfaction."", ""Alright, will do."", ""Great, well sir, thanks for your time, and if you have any other questions feel free to give me a call."", ""Okay, I will."", ""Have a great day."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
620,"{""dialogue_id"": ""620"", ""turns"": {""turn_id"": [""insurance_620_000"", ""insurance_620_001"", ""insurance_620_002"", ""insurance_620_003"", ""insurance_620_004"", ""insurance_620_005"", ""insurance_620_006"", ""insurance_620_007"", ""insurance_620_008"", ""insurance_620_009"", ""insurance_620_010"", ""insurance_620_011"", ""insurance_620_012"", ""insurance_620_013"", ""insurance_620_014"", ""insurance_620_015"", ""insurance_620_016"", ""insurance_620_017"", ""insurance_620_018"", ""insurance_620_019"", ""insurance_620_020"", ""insurance_620_021"", ""insurance_620_022"", ""insurance_620_023"", ""insurance_620_024"", ""insurance_620_025"", ""insurance_620_026"", ""insurance_620_027"", ""insurance_620_028"", ""insurance_620_029"", ""insurance_620_030"", ""insurance_620_031"", ""insurance_620_032"", ""insurance_620_033"", ""insurance_620_034"", ""insurance_620_035"", ""insurance_620_036"", ""insurance_620_037"", ""insurance_620_038"", ""insurance_620_039"", ""insurance_620_040"", ""insurance_620_041"", ""insurance_620_042"", ""insurance_620_043"", ""insurance_620_044"", ""insurance_620_045"", ""insurance_620_046"", ""insurance_620_047"", ""insurance_620_048"", ""insurance_620_049"", ""insurance_620_050"", ""insurance_620_051"", ""insurance_620_052"", ""insurance_620_053"", ""insurance_620_054"", ""insurance_620_055"", ""insurance_620_056"", ""insurance_620_057"", ""insurance_620_058"", ""insurance_620_059"", ""insurance_620_060"", ""insurance_620_061"", ""insurance_620_062"", ""insurance_620_063"", ""insurance_620_064"", ""insurance_620_065"", ""insurance_620_066"", ""insurance_620_067"", ""insurance_620_068"", ""insurance_620_069"", ""insurance_620_070"", ""insurance_620_071"", ""insurance_620_072"", ""insurance_620_073"", ""insurance_620_074"", ""insurance_620_075"", ""insurance_620_076"", ""insurance_620_077"", ""insurance_620_078"", ""insurance_620_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Mason, this is Logan with Rivertown Insurance, I saw you filled out a form on our website about, let me see here, filing a new, renters policy, and wanted to follow up on your request."", ""Oh, hey Logan, I am looking for a new policy yeah, what do I need to do to file it?"", ""So, I'll need to get some information from you first. Do you have an existing policy with us currently?"", ""Yes I do."", ""Okay hold on a second."", ""Mhm."", ""Alright, so the first thing I'll need from you is your account number please."", ""do you know where I could find that? I'm not sure where to look?"", ""I can look it up by your name instead, if that would be easier?"", ""sure yeah that would probably be easiest I can't seem to find."", ""No worries, let me just look here... okay, just a second here, so can I have your first and last name?"", ""My name is Mason Rych."", ""Thank you sir, Mason Rych... Just to confirm, that's m.a.s.o.n. r.i.c.h.?"", ""No, it's r.y.c.h."", ""Got it, r.y.c.h."", ""Correct."", ""So, Mason, I'm looking here, and it appears like you have a few other policies with us, is that correct?"", ""yeah, I do. I think I have at least two or three."", ""Gotcha."", ""Can you actually show me which other policies I have? I haven't checked in a while."", ""Sure, let me just see here."", ""Okay."", ""Alright, Mason, so it looks like you currently have three policies with us."", ""Alright, which are those?"", ""So, you have, our Automobile, Condo, and pet policies right now."", ""I see."", ""Do you want to discuss any of them? I'm happy to, you know, address any questions you have about these policies."", ""not really, how much am I paying for the pet policy right now?"", ""Let's see So currently you have our petcare preferred policy which is one thousand dollars per year."", ""Mhm, is there anything a little cheaper than that? I think my wife was wanting me to reduce our coverage."", ""Yeah, absolutely, our petcare basic policy is five hundred dollars per year."", ""Okay, yeah, I think I'd like to change to that please."", ""Great, so I'll just need the answer to your security question. what is your mother's maiden name?"", ""that would be Jones j.o.n.e.s."", ""Alright, let me just Okay, you are successfully enrolled in the petcare basic policy now."", ""Okay great. Thanks for your help."", ""Of course, and now, shall we go ahead and get you enrolled in an automotive policy?"", ""Yes, let's do it."", ""Okay, so I'm going to need some information from you first."", ""More information? What else do you need??"", ""Just some basic stuff sir, about your apartment address and total amount that will be insured."", ""Okay, and how will I know that my information will be safe?"", ""Your data will be secure in our sir, I promise you. Our web portal encrypts customer data extremely thoroughly."", ""Okay. Let me find it here Alright my card number is oh oh one two two oh oh three four three oh oh one five eight two."", ""Great! So the first thing I'll need from you is the address of the complex, and date of birth."", ""Sure, the zip code is Fresno, California, one two one two eight, and then date of birth is October the fifth, nineteen sixty two."", ""Got it. Now what is the name of your apartment complex?"", ""Riverside apartments."", ""Okay, and what is your fax number?"", ""Let's see, I need to check that."", ""Okay."", ""So, it's three four one three oh oh two six."", ""Alright got it. And what is the property here?"", ""It's a two bedroom apartment."", ""Okay, and the total value of goods that will be insured?"", ""it should be about eighty thousand dollars worth."", ""Alright, got it in the system. Now you have two options of policy, the Renters Basic policy which is two hundred dollars per year, and the Renters Preferred policy which is three hundred dollars per year."", ""What's the difference?"", ""So, the preferred policy offers a higher level of coverage."", ""Okay, how much?"", ""Let me see here."", ""Alright."", ""Okay, so the basic policy only covers fifty thousand dollars worth of goods."", ""So I guess I'll go with the preferred policy."", ""Wonderful! Now, let me see here The one last thing I'll need from you is a good way to contact you."", ""Alright."", ""Which do you prefer? Phone or email?"", ""let's go with email."", ""Okay, when you're ready."", ""It's Mason at gmail dot com."", ""Alright, got it in the system."", ""Perfect."", ""Alright Mason, so you are now currently enrolled in our renters preferred policy. Do you have anything else you'd like to go over today?"", ""nope, I think I'm all set."", ""Great, well Mason, thanks for your time today."", ""Yes, likewise."", ""And, if you have any questions, feel free to give me a call. My number is eight eight nine oh one two oh three four one."", ""Alright will do."", ""Okay, talk to you later, Mason."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
621,"{""dialogue_id"": ""621"", ""turns"": {""turn_id"": [""insurance_621_000"", ""insurance_621_001"", ""insurance_621_002"", ""insurance_621_003"", ""insurance_621_004"", ""insurance_621_005"", ""insurance_621_006"", ""insurance_621_007"", ""insurance_621_008"", ""insurance_621_009"", ""insurance_621_010"", ""insurance_621_011"", ""insurance_621_012"", ""insurance_621_013"", ""insurance_621_014"", ""insurance_621_015"", ""insurance_621_016"", ""insurance_621_017"", ""insurance_621_018"", ""insurance_621_019"", ""insurance_621_020"", ""insurance_621_021"", ""insurance_621_022"", ""insurance_621_023"", ""insurance_621_024"", ""insurance_621_025"", ""insurance_621_026"", ""insurance_621_027"", ""insurance_621_028"", ""insurance_621_029"", ""insurance_621_030"", ""insurance_621_031"", ""insurance_621_032"", ""insurance_621_033"", ""insurance_621_034"", ""insurance_621_035"", ""insurance_621_036"", ""insurance_621_037"", ""insurance_621_038"", ""insurance_621_039"", ""insurance_621_040"", ""insurance_621_041"", ""insurance_621_042"", ""insurance_621_043"", ""insurance_621_044"", ""insurance_621_045"", ""insurance_621_046"", ""insurance_621_047"", ""insurance_621_048"", ""insurance_621_049"", ""insurance_621_050"", ""insurance_621_051"", ""insurance_621_052"", ""insurance_621_053"", ""insurance_621_054"", ""insurance_621_055"", ""insurance_621_056"", ""insurance_621_057"", ""insurance_621_058"", ""insurance_621_059"", ""insurance_621_060"", ""insurance_621_061"", ""insurance_621_062"", ""insurance_621_063"", ""insurance_621_064"", ""insurance_621_065"", ""insurance_621_066"", ""insurance_621_067"", ""insurance_621_068"", ""insurance_621_069"", ""insurance_621_070"", ""insurance_621_071"", ""insurance_621_072"", ""insurance_621_073"", ""insurance_621_074"", ""insurance_621_075"", ""insurance_621_076"", ""insurance_621_077"", ""insurance_621_078"", ""insurance_621_079"", ""insurance_621_080""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi, Mark, this is John with Rivertown Insurance, I received an email from you saying you wanted to cancel your homeowner policy. #Um, is that still the case?"", ""Oh, yeah, it is. I also wanted to see if I can get some more information about your automotive policies."", ""Okay, so I will need some information from you, and we can go ahead and get that process started for you."", ""Okay, great."", ""Okay, hold on a second..."", ""Alright."", ""So just to confirm, the name I have in your account is Mark Joines, correct?"", ""Yes, my name is Mark Joines."", ""Thank you sir, so that's m.a.r.k. j.o.n.e.s?"", ""No, it's j.o.i.n.e.s."", ""Got it, j.o.i.n.e.s. Next can I get your date of birth and account number?"", ""Okay."", ""Alright, go ahead."", ""Yeah my date of birth is September fourteen, nineteen eight two."", ""Okay so I have September fourteen, nineteen eight two, is that right?"", ""Correct, and my account number is either oh oh two two or hold on."", ""It should be an eight-digit number, starting with a four or a five."", ""Okay, then it's either four oh oh oh one two four one or five oh oh oh one two four one, I'm not sure which one though."", ""Let me check here."", ""Mhm."", ""So, I'm not, seeing any results pop up. Do you happen to remember the answer to your security question?"", ""#Uh what is the question?"", ""The question is, what was the make and model of your first car?"", ""Okay try Dodge Durango."", ""I'm sorry sir, that didn't work either."", ""What the heck! Why isn't anything working?"", ""Sorry sir, it says first car, so maybe try a car."", ""#Hm, I guess it could be Toyota Corolla."", ""Okay great, let me see here yep, that worked."", ""Cool."", ""Alright, so I see here that, you have a couple of plans here, and you want to cancel your homeowner policy, and discuss a new automotive policy correct?"", ""Right well I'd at least like to hear about my options for the automotive policies. #Um, that's it though."", ""Got it, so."", ""How much is it going to cost me to to cancel my policy? Do I have to do anything?"", ""So, there's actually no fee for cancelling, since you have other policies with us. #Um, all we ask is that you fill out a survey for the reason you left."", ""Okay, and can I cancel this policy on my own?"", ""Unfortunately, you can't sir. We have to do it together over the phone."", ""Okay."", ""So let me just initiate this Alright, so I need verbal confirmation that you are wanting to cancel your homeowner's policy."", ""I confirm."", ""Great, and then can you also state your name and the date please?"", ""Yeah, my name is Mark Joines, and the date is October the tenth, twenty twenty one."", ""Alright, you have successfully cancelled your homeowner's policy."", ""Great."", ""I will go ahead, and send that survey over to you then. Please complete it, within seven business days."", ""Okay, I will."", ""Great. Now, the other thing you wanted to do was to discuss a new automotive policy? What are you looking for in a policy?"", ""Yeah, so my wife actually just purchased a new car, and I was wondering I guess what the policies you offer are. Because I know we had a policy for her old car, but it wasn't very good."", ""Got it, and if I may ask, what kind of car did she just get?"", ""It's an Audi Asix."", ""Okay, one second here."", ""Mhm."", ""So there are a couple of options we have for that make and model. Would you like me to go over those with you?"", ""Sure."", ""Alright, so the three policies are our Basic Auto policy which is one thousand dollars per year, the Preferred Auto which is fifteen hundred dollars per year, and the Complete Auto is two thousand dollars per year."", ""I see. What are the differences between those policies?"", ""There are, a few differences, but I can send you a brochure that will probably explain it better than me."", ""Sure, that would be great."", ""Perfect, so what would be a good email address to send that to? Right now I have Mark Joines at gmail dot com, does that still work for you?"", ""Yes, that works."", ""Alright, I will send that over for you."", ""Great, and what do I need to do, once my wife and I make a decision?"", ""So, you can either give me a call, or submit a request on our company's website."", ""Got it, and what is your number?"", ""My number is three oh one oh two two oh oh five nine."", ""Got it, and I can just call you to make that purchase when we're ready?"", ""Great, feel free to give me a call at anytime, I'm happy to walk you through any questions you may have."", ""Alright, thanks so much."", ""Of course, is there anything else you would like to discuss today?"", ""Nope, I don't think so. Do you have any plans for the rest of the day?"", ""#Hm, not really, I think I'll just stay at home. How about you?"", ""[Laughter] probably not, I'll just watch some football I think."", ""[Laughter] sounds like a good time to me!"", ""[Laughter] yeah it should be a good time."", ""Alright, well it was nice talking with you Mark, and remember, feel free to reach out if you have any questions for me."", ""[Laughter] Likewise, and yeah I should probably get going."", ""Alright, thanks for your time today."", ""Yes, thank you for your help."", ""Have a good time watching the football game."", ""Will do, John, have a good day, bye bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
622,"{""dialogue_id"": ""622"", ""turns"": {""turn_id"": [""insurance_622_000"", ""insurance_622_001"", ""insurance_622_002"", ""insurance_622_003"", ""insurance_622_004"", ""insurance_622_005"", ""insurance_622_006"", ""insurance_622_007"", ""insurance_622_008"", ""insurance_622_009"", ""insurance_622_010"", ""insurance_622_011"", ""insurance_622_012"", ""insurance_622_013"", ""insurance_622_014"", ""insurance_622_015"", ""insurance_622_016"", ""insurance_622_017"", ""insurance_622_018"", ""insurance_622_019"", ""insurance_622_020"", ""insurance_622_021"", ""insurance_622_022"", ""insurance_622_023"", ""insurance_622_024"", ""insurance_622_025"", ""insurance_622_026"", ""insurance_622_027"", ""insurance_622_028"", ""insurance_622_029"", ""insurance_622_030"", ""insurance_622_031"", ""insurance_622_032"", ""insurance_622_033"", ""insurance_622_034"", ""insurance_622_035"", ""insurance_622_036"", ""insurance_622_037"", ""insurance_622_038"", ""insurance_622_039"", ""insurance_622_040"", ""insurance_622_041"", ""insurance_622_042"", ""insurance_622_043"", ""insurance_622_044"", ""insurance_622_045"", ""insurance_622_046"", ""insurance_622_047"", ""insurance_622_048"", ""insurance_622_049"", ""insurance_622_050"", ""insurance_622_051"", ""insurance_622_052"", ""insurance_622_053"", ""insurance_622_054"", ""insurance_622_055"", ""insurance_622_056"", ""insurance_622_057"", ""insurance_622_058"", ""insurance_622_059"", ""insurance_622_060"", ""insurance_622_061"", ""insurance_622_062"", ""insurance_622_063"", ""insurance_622_064"", ""insurance_622_065"", ""insurance_622_066"", ""insurance_622_067"", ""insurance_622_068"", ""insurance_622_069"", ""insurance_622_070"", ""insurance_622_071"", ""insurance_622_072"", ""insurance_622_073"", ""insurance_622_074"", ""insurance_622_075"", ""insurance_622_076"", ""insurance_622_077"", ""insurance_622_078"", ""insurance_622_079"", ""insurance_622_080"", ""insurance_622_081"", ""insurance_622_082"", ""insurance_622_083"", ""insurance_622_084"", ""insurance_622_085"", ""insurance_622_086"", ""insurance_622_087"", ""insurance_622_088"", ""insurance_622_089"", ""insurance_622_090"", ""insurance_622_091"", ""insurance_622_092"", ""insurance_622_093""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, James, this is Luke with Rivertown Insurance, I saw you filled out a form on our website about, let me see here, filing a new, automotive policy, and wanted to follow up on your request."", ""Oh, hey Luke, I am looking for a new policy yeah, what do I need to do to file it?"", ""So, I'll need to get some information from you first. Do you have an existing policy with us currently?"", ""Yes I do."", ""Okay hold on a second."", ""Mhm."", ""Alright, so the first thing I'll need from you is your account number please."", ""do you know where I could find that? I'm not sure where to look?"", ""I can look it up by your name instead, if that would be easier?"", ""sure yeah that would probably be easiest I can't seem to find."", ""No worries, let me just look here... okay, just a second here, so can I have your first and last name?"", ""My name is James Wynter."", ""Thank you sir, James Wynter... Just to confirm, that's j.a.m.e.s. w.i.n.t.e.r.?"", ""No, it's w.y.n.t.e.r."", ""Got it, w.y.n.t.e.r."", ""Correct."", ""So, James, I'm looking here, and it appears like you have a few other policies with us, is that correct?"", ""yeah, I do. I think I have at least two or three."", ""Gotcha."", ""Can you actually show me which other policies I have? I haven't checked in a while."", ""Sure, let me just see here."", ""Okay."", ""Alright James, so it looks like you currently have three policies with us."", ""Alright, which are those?"", ""So, you have, our Automobile, Condo, and pet policies right now."", ""I see."", ""Do you want to discuss any of them? I'm happy to, you know, address any questions you have about these policies."", ""not really, how much am I paying for the pet policy right now?"", ""Let's see So currently you have our petcare preferred policy which is one thousand dollars per year."", ""Mhm, is there anything a little cheaper than that? I think my wife was wanting me to reduce our coverage."", ""Yeah, absolutely, our petcare basic policy is five hundred dollars per year."", ""Okay, yeah, I think I'd like to change to that please."", ""Great, so I'll just need the answer to your security question. what is your mother's maiden name?"", ""that would be Jones j.o.n.e.s."", ""Alright, let me just Okay, you are successfully enrolled in the petcare basic policy now."", ""Okay great. Thanks for your help."", ""Of course, and now, shall we go ahead and get you enrolled in an automotive policy?"", ""Yes, let's do it."", ""Okay, so I'm going to need some information from you first."", ""More information? What else do you need??"", ""Just some basic stuff sir, about your health and that kind of thing."", ""Okay, and how will I know that my information will be safe?"", ""Your data will be secure in our sir, I promise you. Our web portal encrypts customer data extremely thoroughly."", ""Okay. Let me find it here Alright my card number is oh oh one two two oh oh three four three oh oh one five eight two."", ""Great! So the first thing I'll need from you is your state, and date of birth."", ""Sure, state is California, zip code is one two one two eight."", ""Actually sir, I don't need an address."", ""Oh, okay, and then date of birth is October the fifth, nineteen sixty two."", ""Great, next I'll need to ask you some questions about your overall health. What is your gender?"", ""Male."", ""Alright, and are you a tobacco user?"", ""I use it occasionally."", ""Okay, I'll just enter you as an occasional user."", ""Perfect."", ""Alright, next question, what is your height and weight?"", ""My height is five foot eight inches."", ""And weight?"", ""Weight is well I'm not quite sure."", ""An approximate value is fine."", ""Okay, about one hundred and eighty pounds."", ""Got it, next is health category."", ""what are my options?"", ""let me see here."", ""Okay."", ""So there's healthy, moderately healthy, and unhealthy."", ""let's go with moderately healthy."", ""Alright, and do you currently have any preexisting surgeries?"", ""yes, I have asthma."", ""Okay, and anything else?"", ""Nope, that's it."", ""Alright great, now there are a couple different options for policies."", ""Okay."", ""our Basic Auto policy is one thousand dollars per year, the Preferred Auto is fifteen hundred dollars per year, and the Complete Auto is two thousand dollars per year."", ""I see, and which would you recommend?"", ""Well, we usually recommend the complete auto policy for individuals at high risk. do you have any children?"", ""No, I don't."", ""Okay, then, in that case, I think the preferred auto is a great choice."", ""Great, I'll go with that then."", ""Wonderful! Now, let me see here The one last thing I'll need from you is a good way to contact you."", ""Alright."", ""Which do you prefer? Phone or email?"", ""let's go with email."", ""Okay, when you're ready."", ""It's James at gmail dot com."", ""Alright, got it in the system."", ""Perfect."", ""Alright James, so you are now currently enrolled in our preferred auto policy. Do you have anything else you'd like to go over today>."", ""nope, I think I'm all set."", ""Great, well James, thanks for your time today."", ""Yes, likewise."", ""And, if you have any questions, feel free to give me a call. My number is eight eight nine oh one two oh three four one."", ""Alright will do."", ""Okay, talk to you later, James."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
623,"{""dialogue_id"": ""623"", ""turns"": {""turn_id"": [""insurance_623_000"", ""insurance_623_001"", ""insurance_623_002"", ""insurance_623_003"", ""insurance_623_004"", ""insurance_623_005"", ""insurance_623_006"", ""insurance_623_007"", ""insurance_623_008"", ""insurance_623_009"", ""insurance_623_010"", ""insurance_623_011"", ""insurance_623_012"", ""insurance_623_013"", ""insurance_623_014"", ""insurance_623_015"", ""insurance_623_016"", ""insurance_623_017"", ""insurance_623_018"", ""insurance_623_019"", ""insurance_623_020"", ""insurance_623_021"", ""insurance_623_022"", ""insurance_623_023"", ""insurance_623_024"", ""insurance_623_025"", ""insurance_623_026"", ""insurance_623_027"", ""insurance_623_028"", ""insurance_623_029"", ""insurance_623_030"", ""insurance_623_031"", ""insurance_623_032"", ""insurance_623_033"", ""insurance_623_034"", ""insurance_623_035"", ""insurance_623_036"", ""insurance_623_037"", ""insurance_623_038"", ""insurance_623_039"", ""insurance_623_040"", ""insurance_623_041"", ""insurance_623_042"", ""insurance_623_043"", ""insurance_623_044"", ""insurance_623_045"", ""insurance_623_046"", ""insurance_623_047"", ""insurance_623_048"", ""insurance_623_049"", ""insurance_623_050"", ""insurance_623_051"", ""insurance_623_052"", ""insurance_623_053"", ""insurance_623_054"", ""insurance_623_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi this is Ann calling from Bloomington insurance is Ken available?"", ""Yes this is Ken."", ""Hi Ken I was returning your call it looks like you want to pay a bill?"", ""Yes my policy number is six four three one one two eight"", ""Thank you. What is the bill ID number?"", ""Six one seven three three two six"", ""And Ken can I have you verify your last name?"", ""Charles."", ""Thank you and I will also need you to verify your date of birth."", ""July fourth nineteen fifty."", ""Thank you. It looks like the bill that goes with this ID number is seventy seven dollars and thirty two cents?"", ""Yes correct."", ""This went through March one three th through April one two th correct?"", ""Yes."", ""Ok and how would you like to pay this bill?"", ""A credit card please."", ""Alright let me pull that up. Alright what is the credit card number?"", ""Four four nine two three zero zero four six two three three one four zero zero."", ""Okay that was four four nine two three zero zero four six two three three one four zero zero."", ""Yes correct."", ""And what is the expiration date?"", ""June of twenty twenty three."", ""And what is the CVV code on the back?"", ""Two seven seven."", ""Alright so I am processing that now."", ""Thank you. Is there an easier way I can do this in the future without having to call?"", ""Yes you can do this on our website all you have to do is type in the link on the invoice. Or I can set this up for automatic payment. Would you like to set that up today?"", ""No that is fine I will get that set up one day."", ""Perfect. So you should receive a confirmation of payment to your email on file."", ""Ok."", ""I just want to verify your email is kencharles zero zero four at hotmail dot com."", ""Yes that is correct."", ""Just as a reminder it looks like your next bill is going to be due on May twenty sixth."", ""Thank you. I am sure I will still give you a call."", ""Perfect we love hearing from you Ken."", ""I like calling ."", ""Ken is there anything else I can help you with today?"", ""So my bill is all paid?"", ""Yes as of today you are all caught up on everything."", ""Ok."", ""Anything else you can think of?"", ""No, but it is almost five do they let you off early before the weekend?"", ""Yes they do. Once five comes around we are all done for the day."", ""Are you doing anything fun this weekend."", ""No just relaxing!"", ""Sounds fun."", ""How about you Ken anything on your plan list?"", ""Well it is my daughters birthday, so we will be spending time with her and her family."", ""Well Ken I hope you have a really good time this weekend."", ""Thank you. You as well."", ""Do you have any last minute questions for me?"", ""No I don't."", ""Ok well like always I look forward to talking to you next month. But if you have any questions before then always feel free to give me a call."", ""Will do thank you Ann."", ""Bye Ken."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
624,"{""dialogue_id"": ""624"", ""turns"": {""turn_id"": [""insurance_624_000"", ""insurance_624_001"", ""insurance_624_002"", ""insurance_624_003"", ""insurance_624_004"", ""insurance_624_005"", ""insurance_624_006"", ""insurance_624_007"", ""insurance_624_008"", ""insurance_624_009"", ""insurance_624_010"", ""insurance_624_011"", ""insurance_624_012"", ""insurance_624_013"", ""insurance_624_014"", ""insurance_624_015"", ""insurance_624_016"", ""insurance_624_017"", ""insurance_624_018"", ""insurance_624_019"", ""insurance_624_020"", ""insurance_624_021"", ""insurance_624_022"", ""insurance_624_023"", ""insurance_624_024"", ""insurance_624_025"", ""insurance_624_026"", ""insurance_624_027"", ""insurance_624_028"", ""insurance_624_029"", ""insurance_624_030"", ""insurance_624_031"", ""insurance_624_032"", ""insurance_624_033"", ""insurance_624_034"", ""insurance_624_035"", ""insurance_624_036"", ""insurance_624_037"", ""insurance_624_038"", ""insurance_624_039"", ""insurance_624_040"", ""insurance_624_041"", ""insurance_624_042"", ""insurance_624_043"", ""insurance_624_044"", ""insurance_624_045"", ""insurance_624_046"", ""insurance_624_047"", ""insurance_624_048"", ""insurance_624_049"", ""insurance_624_050"", ""insurance_624_051"", ""insurance_624_052"", ""insurance_624_053"", ""insurance_624_054"", ""insurance_624_055"", ""insurance_624_056"", ""insurance_624_057"", ""insurance_624_058"", ""insurance_624_059"", ""insurance_624_060"", ""insurance_624_061"", ""insurance_624_062"", ""insurance_624_063"", ""insurance_624_064"", ""insurance_624_065"", ""insurance_624_066"", ""insurance_624_067"", ""insurance_624_068"", ""insurance_624_069"", ""insurance_624_070"", ""insurance_624_071"", ""insurance_624_072"", ""insurance_624_073"", ""insurance_624_074"", ""insurance_624_075"", ""insurance_624_076"", ""insurance_624_077"", ""insurance_624_078"", ""insurance_624_079"", ""insurance_624_080"", ""insurance_624_081"", ""insurance_624_082"", ""insurance_624_083"", ""insurance_624_084"", ""insurance_624_085"", ""insurance_624_086"", ""insurance_624_087"", ""insurance_624_088"", ""insurance_624_089""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Steve, this is Joe with Rivertown Insurance, I saw you filled out an inquiry form on our, let me see here, our, automotive policy, and wanted to follow up and see if you are still interested."", ""Oh, yeah, I am what do I need to do to enroll? Can you help me with that?"", ""I sure can. Let's see, so do you have an existing policy with us currently?"", ""I'm not sure."", ""Okay."", ""hold on a second."", ""No rush."", ""I might have deleted it maybe."", ""I can look that up for you if that would be easier?"", ""sure yeah that would probably be easiest I can't seem to."", ""No worries, let me just look here... okay, just a second here, so can I have your first and last name?"", ""My name is Steve Smyth."", ""Thank you sir, Steve Smith, Karter... Just to confirm, that's s.t.e.v.e. s.m.i.t.h.?"", ""No, it's s.m.y.t.h."", ""Got it, s.m.y.t.h."", ""Correct."", ""So, Steve, I'm looking here, and it does not appear that you don't have an existing policy with us."", ""Okay."", ""Can we, go ahead and get an account for you set up today then?"", ""maybe, can you tell me more about setting up an account?"", ""Sure, so I just need to collect some information."", ""What kind of information?"", ""Pretty generic stuff, phone number, email, that kind of thing."", ""Okay and what is the cost?"", ""Actually Steve, setting the account is free, we have a system called S.I.M. that allows you to self-select any policy you want directly from your account."", ""I see."", ""So once you have an account, you can enroll yourself and other people who like your family from that portal."", ""Mhm."", ""So, does that sound good, can we go ahead and get that account set up?"", ""#Um sure, yeah I think that should work."", ""Okay great, so let me see here the first thing I'll need is a good phone number for you."", ""oh three three four four four six seven seven six."", ""So I have oh three three four four four six seven seven six, is that correct?"", ""Uh huh."", ""Next, I need a security question, you have a couple of options here, the name of your first grade teacher? Your mother's maiden name? Your."", ""I'll do mother's maiden name."", ""Okay."", ""It's Jones j.o.n.e.s."", ""Got it, next I need your date of birth. One sec."", ""Okay."", ""Alright, go ahead."", ""Yeah my date of birth is October the tenth, nineteen fifty two."", ""Okay so I have October the tenth, nineteen fifty two, is that right?"", ""Yep."", ""Great! Next, I'll need a street address and zipcode."", ""Sure, it is ten twenty Chicago Avenue, San Fransisco, California, zip code is one two one two eight."", ""Got it, and the last thing I need is a social security number."", ""Do I really need to give a social security number just to set up an account?"", ""Your data will be secure in our I.M.S. sir, I promise you. We encrypt customer data extremely thoroughly."", ""Okay."", ""Please go ahead."", ""One sec I need to find."", ""Take your time."", ""It is six six five oh oh two one nine eight oh."", ""Just to confirm, that is six six five oh oh two one nine eight oh?"", ""Correct."", ""Alright, so hold on your account has been successfully created Steve! Welcome to Rivertown Insurance."", ""Thanks, what else do I need to do now?"", ""Now you are free to enroll in any policy of your liking. I can also take your credit card information now, if you don't want to enter it yourself."", ""Okay. Let me find it here Alright my card number is oh oh one two two oh oh three four three oh oh one five eight two."", ""And your expiration date?"", ""September, twenty thirty."", ""Got it, and your CVV please?"", ""Oh five two."", ""Alright Steve, your credit card info should be saved. One last thing would you like me to review our automotive policies with you?"", ""I'm not sure, I need to leave pretty soon. My daughter has a soccer game."", ""Okay, there are only three options, so I can go over them quickly."", ""Fine."", ""The three policies are our Basic Auto policy which is one thousand dollars per year, the Preferred Auto which is fifteen hundred dollars per year, and the Complete Auto is two thousand dollars per year."", ""Okay, mmm."", ""If you don't have time now, I understand."", ""[Laughter] alright, yeah I should probably get going."", ""Alright Steve thanks for your time today."", ""Yes, thank you for your help."", ""I hope everything we went over today makes sense?"", ""#Um yeah, I think I should be good."", ""Great, and if you have any questions, please give me a call back on my cell. My number is three oh one two one two oh oh five nine."", ""Okay, got it, three oh one two one two oh oh five nine?"", ""Yes, that's correct."", ""Great."", ""How old is your daughter? I have a three-year old."", ""#Um Mine is four."", ""What a great age, they get old so fast don't they?"", ""Yes they do, time sure flies."", ""It sure does."", ""Alright, thanks again Joe."", ""Of course, and one last thing, After this call ends, there will be a request for rating my service. Please press a number from one to five to rate your satisfaction."", ""Okay, I will."", ""Alright Steve, have fun at your daughter's game."", ""Talk to you soon, bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
625,"{""dialogue_id"": ""625"", ""turns"": {""turn_id"": [""insurance_625_000"", ""insurance_625_001"", ""insurance_625_002"", ""insurance_625_003"", ""insurance_625_004"", ""insurance_625_005"", ""insurance_625_006"", ""insurance_625_007"", ""insurance_625_008"", ""insurance_625_009"", ""insurance_625_010"", ""insurance_625_011"", ""insurance_625_012"", ""insurance_625_013"", ""insurance_625_014"", ""insurance_625_015"", ""insurance_625_016"", ""insurance_625_017"", ""insurance_625_018"", ""insurance_625_019"", ""insurance_625_020"", ""insurance_625_021"", ""insurance_625_022"", ""insurance_625_023"", ""insurance_625_024"", ""insurance_625_025"", ""insurance_625_026"", ""insurance_625_027"", ""insurance_625_028"", ""insurance_625_029"", ""insurance_625_030"", ""insurance_625_031"", ""insurance_625_032"", ""insurance_625_033"", ""insurance_625_034"", ""insurance_625_035"", ""insurance_625_036"", ""insurance_625_037"", ""insurance_625_038"", ""insurance_625_039"", ""insurance_625_040"", ""insurance_625_041"", ""insurance_625_042"", ""insurance_625_043"", ""insurance_625_044"", ""insurance_625_045"", ""insurance_625_046"", ""insurance_625_047"", ""insurance_625_048"", ""insurance_625_049"", ""insurance_625_050"", ""insurance_625_051"", ""insurance_625_052"", ""insurance_625_053"", ""insurance_625_054"", ""insurance_625_055"", ""insurance_625_056"", ""insurance_625_057"", ""insurance_625_058"", ""insurance_625_059"", ""insurance_625_060"", ""insurance_625_061"", ""insurance_625_062"", ""insurance_625_063"", ""insurance_625_064"", ""insurance_625_065"", ""insurance_625_066"", ""insurance_625_067"", ""insurance_625_068"", ""insurance_625_069"", ""insurance_625_070"", ""insurance_625_071"", ""insurance_625_072"", ""insurance_625_073"", ""insurance_625_074"", ""insurance_625_075"", ""insurance_625_076"", ""insurance_625_077"", ""insurance_625_078"", ""insurance_625_079"", ""insurance_625_080"", ""insurance_625_081""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Rich, this is Dave with Rivertown Insurance, how are you today?"", ""Hey Dave, I'm doing fine, how are you?"", ""Doing pretty well. I saw that you put in a request on our website, correct?"", ""Yeah, I did."", ""Okay, and can you remind me what that request was again?"", ""Sure, so I'm planning on purchasing a new car, but in order to do that, I need to present proof of insurance to the dealership."", ""Understood. I can definitely help you out with that. #Um so one second here."", ""Great."", ""Alright, so the first thing I'll need from you is your account number please."", ""do you know where I could find that? I'm not sure where to look?"", ""I can look it up by your name instead, if that would be easier?"", ""sure yeah that would probably be easiest I can't seem to find."", ""No worries, let me just look here... okay, just a second here, so can I have your first and last name?"", ""My name is Rich Smyth."", ""Thank you sir, Rich Smith? S.m.i.t.h.?"", ""No, it's s.m.y.t.h."", ""Got it. S.m.y.t.h."", ""Correct."", ""So, Rich, I'm looking here, and it appears like you have a few policies with us. does that seem correct to you?"", ""yeah, I do. I think I have at least two or three."", ""Gotcha."", ""Can you actually show me which other policies I have? I haven't checked in a while."", ""Sure, let me just see here."", ""Okay."", ""Alright James, so it looks like you currently have three policies with us."", ""Alright, which are those?"", ""So, you have, our Automobile, Condo, and pet policies right now."", ""Great."", ""Alright Rich, so in order to get you proof of insurance, I'm going to need your policy number next."", ""Correct, and my account number is either oh oh two two or hold on."", ""It should be an eight-digit number, starting with a four or a five."", ""Okay, then it's either four oh oh oh one two four one or five oh oh oh one two four one, I'm not sure which one though."", ""Let me check here."", ""Mhm."", ""So, I'm not, seeing any results pop up. Do you happen to remember the answer to your security question?"", ""#Uh what is the question?"", ""The question is, what was the make and model of your first car?"", ""Okay try Dodge Durango."", ""I'm sorry sir, that didn't work either."", ""What the heck! Why isn't anything working?"", ""Sorry sir, it says first car, so maybe try a car."", ""#Hm, I guess it could be Toyota Corolla."", ""Okay great, let me see here yep, that worked."", ""Cool."", ""Alright, so I assume you want proof of your automotive policy, right?"", ""Correct."", ""So let me just initiate this Alright, so I need verbal confirmation that you are wanting to cancel your homeowner's policy."", ""I confirm."", ""Great, and then can you also state your name, the date, and your social security number, please?"", ""Yeah, my name is Rich Smyth, and the date is October the tenth, twenty twenty one, and my social security number is one oh nine three four two one oh three."", ""Thank you for all of that sir."", ""Of course."", ""Now, there are a couple of things we need to discuss."", ""Okay."", ""so you have a couple of options of proof delivery."", ""Mhm okay."", ""Delivery can be either physical or digital."", ""what are the differences?"", ""So, you'll get the proof either way, the main difference is just how long it takes."", ""Okay."", ""Digital delivery is instantaneous."", ""And what about physical delivery?"", ""Yeah, so physical delivery will take three to five business days."", ""I see."", ""Do you think you have a preference for one over the other?"", ""#Um, no, not really. what will be the cost for both options?"", ""So, there's no difference in price. our firm will handle shipping for you."", ""Okay, in that case, I think I'd prefer the physical option then."", ""Alright great, and I'll just need an email from you, to provide a tracking number."", ""Sure, it's R dot S at gmail dot com."", ""Alright, got it. Now we just need to wait for that to process."", ""Okay."", ""In the meantime sir, after this call ends, there will be a request for rating my service. Please press a number from one to five to rate your satisfaction."", ""Alright, will do."", ""Great, I appreciate it."", ""Of course."", ""Now, let me see here Your tracking number is oh oh oh oh oh oh two one nine eight six."", ""Alright got it."", ""Great, well sir, thanks for your time, you should receive that package in three to five business days. If you have any other questions feel free to give me a call."", ""Okay, I will."", ""Have a great day."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
626,"{""dialogue_id"": ""626"", ""turns"": {""turn_id"": [""insurance_626_000"", ""insurance_626_001"", ""insurance_626_002"", ""insurance_626_003"", ""insurance_626_004"", ""insurance_626_005"", ""insurance_626_006"", ""insurance_626_007"", ""insurance_626_008"", ""insurance_626_009"", ""insurance_626_010"", ""insurance_626_011"", ""insurance_626_012"", ""insurance_626_013"", ""insurance_626_014"", ""insurance_626_015"", ""insurance_626_016"", ""insurance_626_017"", ""insurance_626_018"", ""insurance_626_019"", ""insurance_626_020"", ""insurance_626_021"", ""insurance_626_022"", ""insurance_626_023"", ""insurance_626_024"", ""insurance_626_025"", ""insurance_626_026"", ""insurance_626_027"", ""insurance_626_028"", ""insurance_626_029"", ""insurance_626_030"", ""insurance_626_031"", ""insurance_626_032"", ""insurance_626_033"", ""insurance_626_034"", ""insurance_626_035"", ""insurance_626_036"", ""insurance_626_037"", ""insurance_626_038"", ""insurance_626_039"", ""insurance_626_040"", ""insurance_626_041"", ""insurance_626_042"", ""insurance_626_043"", ""insurance_626_044"", ""insurance_626_045"", ""insurance_626_046"", ""insurance_626_047"", ""insurance_626_048"", ""insurance_626_049"", ""insurance_626_050"", ""insurance_626_051"", ""insurance_626_052"", ""insurance_626_053"", ""insurance_626_054"", ""insurance_626_055"", ""insurance_626_056"", ""insurance_626_057"", ""insurance_626_058"", ""insurance_626_059"", ""insurance_626_060"", ""insurance_626_061"", ""insurance_626_062"", ""insurance_626_063"", ""insurance_626_064"", ""insurance_626_065"", ""insurance_626_066"", ""insurance_626_067"", ""insurance_626_068"", ""insurance_626_069"", ""insurance_626_070"", ""insurance_626_071"", ""insurance_626_072"", ""insurance_626_073"", ""insurance_626_074"", ""insurance_626_075"", ""insurance_626_076"", ""insurance_626_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Stan, this is Liam with Rivertown Insurance, I saw you filled out a form on our website about, let me see here, filing a new, pet policy, and wanted to follow up on your request."", ""Oh, hey Liam, I am looking for a new policy yeah, what do I need to do to file it?"", ""So, I'll need to get some information from you first. Do you have an existing policy with us currently?"", ""Yes I do."", ""Okay hold on a second."", ""Mhm."", ""Alright, so the first thing I'll need from you is your account number please."", ""do you know where I could find that? I'm not sure where to look?"", ""I can look it up by your name instead, if that would be easier?"", ""sure yeah that would probably be easiest I can't seem to find."", ""No worries, let me just look here... okay, just a second here, so can I have your first and last name?"", ""My name is Stan Kubryck."", ""Thank you sir, Stan Kubryck... Just to confirm, that's S.T.A.N. K.U.B.R.I.C.K..?"", ""No, it's K.u.b.r.y.c.k."", ""Got it, k.u.b.r.y.c.k."", ""Correct."", ""So, Stan, I'm looking here, and it appears like you have a few other policies with us, is that correct?"", ""yeah, I do. I think I have at least two or three."", ""Gotcha."", ""Can you actually show me which other policies I have? I haven't checked in a while."", ""Sure, let me just see here."", ""Okay."", ""Alright Stan, so it looks like you currently have three policies with us."", ""Alright, which are those?"", ""So, you have, our Automobile, Condo, and life policies right now."", ""I see."", ""Do you want to discuss any of them? I'm happy to, you know, address any questions you have about these policies."", ""not really, how much am I paying for the life policy right now?"", ""Let's see So currently you have our universal life insurance policy which is twelve hundred dollars per year."", ""Mhm, is there anything a little cheaper than that? I think my wife was wanting me to reduce our coverage."", ""Yeah, absolutely, our term life insurance policy is five hundred dollars per year."", ""Okay, yeah, I think I'd like to change to that please."", ""Great, so I'll just need the answer to your security question. what is your mother's maiden name?"", ""that would be Jones j.o.n.e.s."", ""Alright, let me just Okay, you are successfully enrolled in the term life insurance policy now."", ""Okay great. Thanks for your help."", ""Of course, and now, shall we go ahead and get you enrolled in a pet policy?"", ""Yes, let's do it."", ""Okay, so I'm going to need some information from you first."", ""More information? What else do you need??"", ""Just some basic stuff sir, about your pet and that kind of thing."", ""Okay, and how will I know that my information will be safe?"", ""Your data will be secure in our sir, I promise you. Our web portal encrypts customer data extremely thoroughly."", ""Okay. Let me find it here Alright my card number is oh oh one two two oh oh three four three oh oh one five eight two."", ""Great! So the first thing I'll need from you is your state, and date of birth."", ""Sure, state is Massachusetts, zip code is one two one two eight."", ""Actually sir, I don't need an address."", ""Oh, okay, and then date of birth is October the fifth, nineteen sixty two."", ""Got it. Next, I'll need some information about your pet."", ""Alright."", ""What pet do you have?"", ""Well I have a dog right now."", ""And, are you aware of what breed your dog is?"", ""It's a yellow labrador retriever."", ""Okay, and what age is your dog?"", ""It's three years old."", ""And weight?"", ""Weight is well I'm not quite sure."", ""An approximate value is fine."", ""Okay, about eighty pounds."", ""Got it. Alright, now there are a few options of policy. The Petcare Basic Policy is five hundred dollars per year, and the Petcare Preferred plan is one thousand dollars per year."", ""#Hm, what is the difference between them?"", ""Well, the preferred plan will let me see here."", ""Okay."", ""So, with the preferred plan, you will get a higher coverage level, and also faster customer service."", ""Got it. I think I'll go with the Petcare Basic Policy then."", ""Alright Stan, so you are now currently enrolled in our preferred auto policy. Do you have anything else you'd like to go over today?"", ""nope, I think I'm all set."", ""Alright, great to hear. You know, I've thinking about getting a new dog. Does yours shed a lot?"", ""No, not too bad."", ""Gotcha. That's a big deal for my wife."", ""I understand that, yeah, our dog really doesn't shed too much."", ""Great, well James, thanks for your time today."", ""Yes, likewise."", ""And, if you have any questions, feel free to give me a call. My number is eight eight nine oh one two oh three four one."", ""Alright will do."", ""Okay, talk to you later, James."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
627,"{""dialogue_id"": ""627"", ""turns"": {""turn_id"": [""insurance_627_000"", ""insurance_627_001"", ""insurance_627_002"", ""insurance_627_003"", ""insurance_627_004"", ""insurance_627_005"", ""insurance_627_006"", ""insurance_627_007"", ""insurance_627_008"", ""insurance_627_009"", ""insurance_627_010"", ""insurance_627_011"", ""insurance_627_012"", ""insurance_627_013"", ""insurance_627_014"", ""insurance_627_015"", ""insurance_627_016"", ""insurance_627_017"", ""insurance_627_018"", ""insurance_627_019"", ""insurance_627_020"", ""insurance_627_021"", ""insurance_627_022"", ""insurance_627_023"", ""insurance_627_024"", ""insurance_627_025"", ""insurance_627_026"", ""insurance_627_027"", ""insurance_627_028"", ""insurance_627_029"", ""insurance_627_030"", ""insurance_627_031"", ""insurance_627_032"", ""insurance_627_033"", ""insurance_627_034"", ""insurance_627_035"", ""insurance_627_036"", ""insurance_627_037"", ""insurance_627_038"", ""insurance_627_039"", ""insurance_627_040"", ""insurance_627_041"", ""insurance_627_042"", ""insurance_627_043"", ""insurance_627_044"", ""insurance_627_045"", ""insurance_627_046"", ""insurance_627_047"", ""insurance_627_048"", ""insurance_627_049"", ""insurance_627_050"", ""insurance_627_051"", ""insurance_627_052"", ""insurance_627_053"", ""insurance_627_054"", ""insurance_627_055"", ""insurance_627_056"", ""insurance_627_057"", ""insurance_627_058"", ""insurance_627_059"", ""insurance_627_060"", ""insurance_627_061"", ""insurance_627_062"", ""insurance_627_063"", ""insurance_627_064"", ""insurance_627_065"", ""insurance_627_066"", ""insurance_627_067"", ""insurance_627_068"", ""insurance_627_069"", ""insurance_627_070"", ""insurance_627_071"", ""insurance_627_072"", ""insurance_627_073"", ""insurance_627_074"", ""insurance_627_075"", ""insurance_627_076"", ""insurance_627_077"", ""insurance_627_078"", ""insurance_627_079"", ""insurance_627_080"", ""insurance_627_081"", ""insurance_627_082"", ""insurance_627_083"", ""insurance_627_084"", ""insurance_627_085"", ""insurance_627_086"", ""insurance_627_087"", ""insurance_627_088"", ""insurance_627_089"", ""insurance_627_090"", ""insurance_627_091"", ""insurance_627_092"", ""insurance_627_093"", ""insurance_627_094"", ""insurance_627_095"", ""insurance_627_096"", ""insurance_627_097"", ""insurance_627_098"", ""insurance_627_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning and thanks for calling Rivertown Insurance. This is Jack."", ""#Ah, hello?"", ""Hi. How may I help you?"", ""I was-I was just wondering. If it was possible. #Um, I'd like to get a homeowner's quote?"", ""I can help you with that, sir."", ""Now, before we get going."", ""Yes?"", ""I'm not going to give you any of my information?"", ""Your information?"", ""Yes. No last name, no social security, no nothing. I just want a quote. I don't want to give you my phone number-."", ""#Oh, I understand sir."", ""I don't want to be put on any list. I don't want people calling me afterwards and bullying me to buy their insurance-."", ""I-I understand, sir. I can give you a basic quote on insurance, sure. No calls or anything. I won't even ask your name if you're not comfortable."", ""Because I'm having a problem with the spam."", ""I understand, sir."", ""I received three calls-three calls about a car I thought about buying the other day. I wasn't even looking in earnest! I was just, you know, checking things out."", ""Yeah, just keeping an eye out."", ""Exactly! And now my phone just rings and rings. Well, it doesn't ring, but it plays some song that came with it. Over and over again. Driving me crazy."", ""I bet. That's, frustrating."", ""I tried blocking them, but somehow they have two lines and just tried with a different number! Tried to shave a hundred dollars off the price if I came back in. Why not just give me the price it's worth? Why?"", ""No, no. I hear you. Just offer the price and no haggling, right?"", ""Right! And so before we start, talking insurance. I've gotta know. Are you going to harrass me?"", ""No, sir. I can give you a basic quote, and you can choose to get more details at a later time. If you-if you want."", ""Okay, then. Give it to me."", ""The information?"", ""Yes, whatever spiel you've got. Go for it."", ""Well, we offer three different tiers of homeowner's insurance. You buy, not rent?"", ""That's right. We aren't renters. Thank goodness."", ""Okay. #Um, so there's three types that we offer-."", ""Uh-huh."", ""Basic Home, Home Preferred, and Home Complete."", ""Okay. Well, that tells me nothing. What's the difference."", ""Yes, I can go into some detail there, sir."", ""Okay. That'd be nice."", ""So, as you probably already know, since you have a home-."", ""Uh-huh."", ""#Um, so all of our policies cover, damage to the exterior and interior of the house-."", ""Yeah."", ""And just listing the things here so I don't miss anything-."", ""Yep, go right ahead."", ""Liability for if anyone is harmed on your property-."", ""Now what?"", ""So, like, if kid is walking on your fence-."", ""Uh-huh."", ""And falls off into your rose bush. He could -his parents could try suing you-."", ""For my rose bush?"", ""Maybe a better example would be if someone slipped on your driveway?"", ""Oh. Never thought about that. They could sue?"", ""Yes, sir. Sadly, I've seen it happen."", ""Okay. Well, glad that all the rates cover that."", ""Yes. So the main difference between our rates are how you are paid if there's any problems."", ""So, what's the difference?"", ""Our Basic Home covers what they call actual cash value? That means we pay what item are after their, depreciation."", ""Cause it's old stuff?"", ""Exactly. Like a fifteen year old couch won't be replaced at the same amount as a new couch."", ""Well, that's common sense."", ""And our Home Preferred plan would pay the actual cost of damage to your home or items without the depreciation."", ""Oh!"", ""So you'd be able to rebuild your home and belongings at the actual price you had insured them for."", ""Oh. Yeah. That one sounds good."", ""Yes, it's great coverage, sir."", ""And there's still a last one?"", ""Yes. So our last offering, Home Complete-."", ""Yeah, that sounds good."", ""Our Home Complete covers the cost of your home even if it exceeds what you initially quoted it for."", ""I don't understand-."", ""So, let's say it cost two-hundred thousand to build your home."", ""Seems fair."", ""And it burnt down."", ""Okay."", ""But now, say, the price of lumber went up? So if we used the same amount of money it took to build it initially-."", ""It wouldn't be enough."", ""Exactly. Home complete covers the property with up to a twenty five percent of the limit."", ""Oh. Wow. I bet that one's expensive."", ""Well, I think you'd find our policies very competitive. Especially if you ultimately decide to bundle your auto with us."", ""Huh. Already have auto with you."", ""Well, you're looking at a ten percent savings annually if you choose your auto and home insurance with us."", ""Huh. Well, let's talk numbers."", ""Sure, sure. Are you sure you don't want to pull up your account and take a look-."", ""No. I told you-no calling. Don't you call me."", ""Oh no! I won't be calling you, sir. I just thought-."", ""I just ant to hear some numbers. Need to run everything past the wife."", ""Understood. Okay, so our Basic Home policy costs twelve-hundred a year-."", ""Uh-huh."", ""Our Home Preferred-."", ""That's the one where it doesn't discount it being old, right?"", ""That's right. Depreciation isn't figured in when it comes to replacement."", ""So what's that one?"", ""Our Home Preferred is sixteen-hundred a year."", ""Hm. So, only a four hundred dollar difference?"", ""That's right, sir."", ""And that last one?"", ""Home Complete is two-thousand annually."", ""Huh. Well. I mean, that's not too bad."", ""#Um, so, I guess you'll be talking to your wife? Remember that we can bill monthly, bi-annually or annually-."", ""Yeah, yeah. I get all that. Okay. Gotta go. Thanks for the info."", ""Thank you for calling Rivertown Insurance. Please don't hesitate to call back if, -."", ""Yeah, yeah. If we decide to do it I'll give you a ring. Good day for now."", ""Thanks for calling, sir."", ""Yep.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
628,"{""dialogue_id"": ""628"", ""turns"": {""turn_id"": [""insurance_628_000"", ""insurance_628_001"", ""insurance_628_002"", ""insurance_628_003"", ""insurance_628_004"", ""insurance_628_005"", ""insurance_628_006"", ""insurance_628_007"", ""insurance_628_008"", ""insurance_628_009"", ""insurance_628_010"", ""insurance_628_011"", ""insurance_628_012"", ""insurance_628_013"", ""insurance_628_014"", ""insurance_628_015"", ""insurance_628_016"", ""insurance_628_017"", ""insurance_628_018"", ""insurance_628_019"", ""insurance_628_020"", ""insurance_628_021"", ""insurance_628_022"", ""insurance_628_023"", ""insurance_628_024"", ""insurance_628_025"", ""insurance_628_026"", ""insurance_628_027"", ""insurance_628_028"", ""insurance_628_029"", ""insurance_628_030"", ""insurance_628_031"", ""insurance_628_032"", ""insurance_628_033"", ""insurance_628_034"", ""insurance_628_035"", ""insurance_628_036"", ""insurance_628_037"", ""insurance_628_038"", ""insurance_628_039"", ""insurance_628_040"", ""insurance_628_041"", ""insurance_628_042"", ""insurance_628_043"", ""insurance_628_044"", ""insurance_628_045"", ""insurance_628_046"", ""insurance_628_047"", ""insurance_628_048"", ""insurance_628_049"", ""insurance_628_050"", ""insurance_628_051"", ""insurance_628_052"", ""insurance_628_053"", ""insurance_628_054"", ""insurance_628_055"", ""insurance_628_056"", ""insurance_628_057"", ""insurance_628_058"", ""insurance_628_059"", ""insurance_628_060"", ""insurance_628_061"", ""insurance_628_062"", ""insurance_628_063"", ""insurance_628_064"", ""insurance_628_065"", ""insurance_628_066"", ""insurance_628_067"", ""insurance_628_068"", ""insurance_628_069"", ""insurance_628_070"", ""insurance_628_071"", ""insurance_628_072"", ""insurance_628_073"", ""insurance_628_074"", ""insurance_628_075"", ""insurance_628_076"", ""insurance_628_077"", ""insurance_628_078"", ""insurance_628_079"", ""insurance_628_080"", ""insurance_628_081"", ""insurance_628_082"", ""insurance_628_083"", ""insurance_628_084"", ""insurance_628_085"", ""insurance_628_086"", ""insurance_628_087"", ""insurance_628_088"", ""insurance_628_089"", ""insurance_628_090"", ""insurance_628_091"", ""insurance_628_092"", ""insurance_628_093"", ""insurance_628_094"", ""insurance_628_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Thank you for calling Rivertown Insurance. Jessica speaking, how may I help you?"", ""Hello, Jessica, this is Dan McLam. I was wondering if you could fill me in on some things."", ""I would be happy to help, mister McLam! What information are you-are you looking for?"", ""Just Dan. Just call me Dan. ."", ""Okay, how can I assist, Dan?"", ""I was just sitting here with my cat, Lucy. And I just saw this commercial for pet insurance?"", ""Yes."", ""And I was wondering, how does that all work? Aren't we, Lucy? We're just sitting here wondering."", ""I'm happy to answer your questions, Dan! We are often known for offering Home, Auto and Life insurance, but not many people know that we also offer pet insurance."", ""Uh-huh."", ""So, the way our pet insurance policies work is that we offer two different plans."", ""Uh-huh."", ""We offer Pet Basic, which covers a yearly general check-up, and has a two-hundred fifty dollar deductible for non-emergency procedures."", ""Like, shots?"", ""Yes, vaccinations, teeth cleaning-."", ""Oh! Teeth cleaning!"", ""Nail trimming, blood work, those kind of things."", ""Okay. So I have to pay two hundred and fifty dollars then all of that is-is paid for?"", ""#Um, well, you pay the low cost of five hundred a year-."", ""#Uh-huh."", ""And then after you meet your deductible the insurance kicks in and you only pay a co-pay of thirty five dollars for all non-emergency procedures."", ""Well, what about the emergency ones? That's what Lucy and I want to know ."", ""#Um, well, for that Dan we have our Pet Preferred plan which provides that same coverage as Pet Basic with the exception that, you have a five hundred dollar yearly deductible."", ""Uh-huh."", ""But it also covers emergency services up to seventy-five percent after meeting the deductible."", ""And also that one's five hundred a year too?"", ""#Um, no. Pet preferred is actually one thousand dollars a calendar year."", ""So, Jessica, you're saying that after fifteen hundred dollars the insurance will start paying?"", ""Our plans are competitive with other-."", ""Oh, no! I don't think that's a bad deal! I mean, my Lucy here is an outdoor cat sometimes? I mean, she's in here-she's in here with me almost constantly, but she likes to go outside in the mornings and evenings, don't ya sis?"", ""Uh-huh."", ""And, well, she's a domestic long-haired they say, but I think she's got some Norweigan Forest in her. Real pretty fur. #Uh, really long, and well, just two weeks ago-."", ""Uh-huh."", ""I hear this meowing, and I look outside and I could have just fainted!"", ""Oh no!"", ""Yeah, my Lucy had wandered into, I don't know, a field or something and was just covered-just COVERED with those burrs. You know what I mean? Those burrs that stick on your socks when your walking in, like, a field?"", ""Oh, yeah. I know what you mean. I'm really sorry to hear-."", ""And you'd think you could just brush them out, but you'd be wrong. Oh, my girl had them-just-just-everywhere. And she was meowing up a storm. So I called Doctor Jacob, our vet, and he says, Dan, you're gonna have to bring her in. Those burrs can cause real problems if they got in her ears. So I tried looking in her ears, but I couldn't really see nothing."", ""Oh, wow. I'm sorry to hear that."", ""Yeah. And so she just keeps meowing, and I can tell she's hurting. And well, long story short, brought her in to Dr. Jacob and they ended up needing to seduce her- I mean, sedate her. And well, guess what they found in her ears? That doctor Jacob knows his stuff, that's for sure."", ""#Oh! Well, I'm glad to hear that Lucy is feeling better now-."", ""And that whole thing cost me five hundred dollars alone! What am I gonna do if she gets it in her head to go back to those burrs?"", ""Well, I guess that's why getting pet insurance may be helpful in your situation."", ""She's only three years old. Who knows what else could happen?"", ""#Um, if you'd like, Dan. We could get some information from you and start the insurance as soon as today."", ""Well, I-I don't know about that. I mean, will Doctor Jacob accept the insurance? I'll just have to ask him and maybe call back later."", ""I actually have a, tool here that searches veterinarians that accept our insurance."", ""Well, let's have a look, huh? #Um, look for Doctor Jacob in West Valley City, Utah."", ""Okay, one moment while the computer searches."", ""Okay, Jessica."", ""Alright, Dan. #Um, I don't see the doctors by name? But I have a list of Veterinarian clinics that accept Rivertown Pet Insurance. We have West Valley Veterinarian-."", ""Nope."", ""And Kennecott Veterinarian-."", ""Yeah! That's the one! Off of fifty six hundred West?"", ""Yes, it says here fifty six twenty one West and three hundred South."", ""Well, Lucy, we've got a bingo."", ""So happy that it is working out, Dan! #Um, should we get you signed up?"", ""Well, I think maybe we should just go ahead and do it. What do you think, Lucy? Oh she's up and gone adventuring."", ""Great! Okay, so I just need to navigate to the new client screen, and, what's your full name again, Dan?"", ""It's Dan McLam. Big M, little c, big L, a-m."", ""Okay, great. Got it. And what's your address?"", ""Sixty ninety eight Trowbridge Way. That's in Kearns, Utah. Eight four one, one eight."", ""Great! Okay, and what is the best number to reach you at, Dan?"", ""That would be, my cell number."", ""Uh-huh."", ""And that would be eight-zero-one-nine-nine-nine-eight-seven-four-two."", ""Okay, great. So, I'm going to, read it back to you. Eight-zero-one-."", ""Uh-huh."", ""Nine-nine-nine-eight-."", ""Yep."", ""seven-four-two."", ""You've got it, Jessica! ."", ""Great! Thanks, Dan. Okay, then. We now just need your social security number for the account. Are you ready?"", ""#Uh, yep. Well, we're doing this, aren't we? ."", ""Whenever you're ready."", ""Okay, well, it's five-five-five-two-two-five-five-seven-three. You wanna read it back to me?"", ""#Um, sure. Five-five-five-."", ""Uh-huh."", ""Two-two-."", ""Yep."", ""Five-five-seven-three."", ""Yep, that's it."", ""Great! One moment while the computer generates a policy number for you, Dan."", ""Will you need Lucy's name and, uh, birth too?"", ""#Um, no. You will be receiving some paperwork for Lucy as well as insurance information and cards within five business days."", ""Well, what if she wanders into the burrs before then? You never know about Lucy!"", ""If you have any need before the papers arrive just call back at this number and someone will be happy to help."", ""Do you have a direct number Jessica, I really enjoyed your help today."", ""Well, I appreciate that Dan! You have been great to chat with as well. I don't have a private number, I'm just here with the other incoming call employees."", ""Well, I guess I'll just keep my fingers crossed that Lucy don't have no problems."", ""I will as well, Dan."", ""Well, thank you for all your help. #Um, so you said five business days, about?"", ""Yes, It's typically there five to seven business days."", ""Alright then. Well, thanks again, Jessica."", ""Thank you for calling Rivertown Insurance. Have a great day!"", ""Mhm. Bye now.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
629,"{""dialogue_id"": ""629"", ""turns"": {""turn_id"": [""insurance_629_000"", ""insurance_629_001"", ""insurance_629_002"", ""insurance_629_003"", ""insurance_629_004"", ""insurance_629_005"", ""insurance_629_006"", ""insurance_629_007"", ""insurance_629_008"", ""insurance_629_009"", ""insurance_629_010"", ""insurance_629_011"", ""insurance_629_012"", ""insurance_629_013"", ""insurance_629_014"", ""insurance_629_015"", ""insurance_629_016"", ""insurance_629_017"", ""insurance_629_018"", ""insurance_629_019"", ""insurance_629_020"", ""insurance_629_021"", ""insurance_629_022"", ""insurance_629_023"", ""insurance_629_024"", ""insurance_629_025"", ""insurance_629_026"", ""insurance_629_027"", ""insurance_629_028"", ""insurance_629_029"", ""insurance_629_030"", ""insurance_629_031"", ""insurance_629_032"", ""insurance_629_033"", ""insurance_629_034"", ""insurance_629_035"", ""insurance_629_036"", ""insurance_629_037"", ""insurance_629_038"", ""insurance_629_039"", ""insurance_629_040"", ""insurance_629_041"", ""insurance_629_042"", ""insurance_629_043"", ""insurance_629_044"", ""insurance_629_045"", ""insurance_629_046"", ""insurance_629_047"", ""insurance_629_048"", ""insurance_629_049"", ""insurance_629_050"", ""insurance_629_051"", ""insurance_629_052"", ""insurance_629_053"", ""insurance_629_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thanks for calling Rivertown Insurance. This is Melanie. How may I help you today?"", ""#Uh hello? This is Debra Marsh. I'm calling to call about this paper I received."", ""Okay? Did you get something in the mail, missus Marsh?"", ""Yes, yes. It's about life insurance? I have auto and home polcies with Rivertown, and this paper says you also offer life insurance?"", ""Yes, ma'am! I would be happy to look over your account and help you decide on a life insurance policy that fits your needs best."", ""Well, according to this paper you offer three different types?"", ""That's correct, missus Marsh. Could I get a birthdate from you real quick and we can look up your account?"", ""Well, first I have a few questions about the life insurance."", ""Oh, sure. No problem."", ""It says here, there are three different policies."", ""That's correct, ma'am."", ""That that there's the term insurance and there's the whole life insurance."", ""That's correct, missus Marsh-."", ""And I want to know what the time difference is between the two."", ""Well, term insurance will only be for whatever number set of years your choose for it."", ""Oh?"", ""We offer five years, ten years, fifteen year, twenty years-."", ""And I guess what I need?"", ""#Um, yeah, you pick which interval best works for you."", ""What if I pick the fifteen years but I outlive it! ."", ""With term insurance you receive the non-taxable amount you paid back. You then could use that money in a new policy, if you wish at that time."", ""So it only pays if I pass within that time frame, correct?"", ""That's correct, missus Marsh. May I get your birthdate and we can see if there's a plan that works for you?"", ""The term insurance is just so affordable!"", ""Yes, it runs about three hundred dollars a year, which is very competitive for the coverage it offers."", ""Do, medical conditions influence it?"", ""Some pre-existing conditions will come with extra fees, naturally."", ""Oh, yes. Of course. Naturally."", ""But I'd be happy to go over in more detail some aspects of our three life insurance policies."", ""No, no. That won't be necessary. You've already been so helpful. I'd need to talk to my husband about all of this first."", ""Oh, I understand."", ""I think he's the name on the policies anyhow."", ""We can check real quick?"", ""Oh! What did you need? A birthday?"", ""Yes, missus Marsh. Your birthday."", ""My birthday is April third, nineteen fifty-one."", ""And policy number?"", ""Well, I think it's written right here."", ""Great."", ""Oh, no. This is just about the life insurance. This isn't the bill. Well, dear. I'm sorry, but I don't have that with me."", ""I can hold while you go get it. Or we could look up your policy using different information?"", ""Well, what kind of other information would you need? I don't know where the bill is just right now."", ""We would just need a social security number, phone number and-."", ""Oh, no. No. I really don't have time for all that. I just wanted to know what happens if the term ends and I'm still kickin' ."", ""I understand. If you decide you'd like to go more depth into pursuing a life insurance policy, or have any other questions, please don't hesitate to give us a call back."", ""Yes. I have my little paper here, so I'm going to keep reading and I'll talk to my husband when he gets home later."", ""Sounds good. Thank you so much for calling Rivertown Insurance. Have a wonderful rest of your day!"", ""Oh, one more thing, dear."", ""Yes?"", ""What hours are, are you open for calls?"", ""Our customer service hours are Monday through Friday, eight in the morning to eight at night."", ""Oh, so no weekends?"", ""No, ma'am. But our claims line is always open for any emergencies."", ""Oh, yes, yes. Good to know. Okay. Goodbye for now!"", ""Thank you, and goodbye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
630,"{""dialogue_id"": ""630"", ""turns"": {""turn_id"": [""insurance_630_000"", ""insurance_630_001"", ""insurance_630_002"", ""insurance_630_003"", ""insurance_630_004"", ""insurance_630_005"", ""insurance_630_006"", ""insurance_630_007"", ""insurance_630_008"", ""insurance_630_009"", ""insurance_630_010"", ""insurance_630_011"", ""insurance_630_012"", ""insurance_630_013"", ""insurance_630_014"", ""insurance_630_015"", ""insurance_630_016"", ""insurance_630_017"", ""insurance_630_018"", ""insurance_630_019"", ""insurance_630_020"", ""insurance_630_021"", ""insurance_630_022"", ""insurance_630_023"", ""insurance_630_024"", ""insurance_630_025"", ""insurance_630_026"", ""insurance_630_027"", ""insurance_630_028"", ""insurance_630_029"", ""insurance_630_030"", ""insurance_630_031"", ""insurance_630_032"", ""insurance_630_033"", ""insurance_630_034"", ""insurance_630_035"", ""insurance_630_036"", ""insurance_630_037"", ""insurance_630_038"", ""insurance_630_039"", ""insurance_630_040"", ""insurance_630_041"", ""insurance_630_042"", ""insurance_630_043"", ""insurance_630_044"", ""insurance_630_045"", ""insurance_630_046"", ""insurance_630_047"", ""insurance_630_048"", ""insurance_630_049"", ""insurance_630_050"", ""insurance_630_051"", ""insurance_630_052"", ""insurance_630_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Hi there I need to change the payment info on my auto pay."", ""I'd be more than happy to help with that."", ""Great."", ""May I have your first and last name please?"", ""It's Rachel Hill."", ""Thank you, Rachel."", ""You're welcome."", ""Do you know your customer ID?"", ""I think I have it on my last bill, hang on and let me check."", ""Take your time."", ""Okay I'm looking at the bill. Where would it be on here?"", ""On your bill it should be an eight digit number in the top left corner."", ""Oh! I see it now. It's one two three four five six seven eight."", ""Great. And for security purposes can you verify your date of birth for me?"", ""Yes it's October thirteenth nineteen ninety two."", ""Great. Which policy were we wanting to update the automatic payment method for?"", ""The auto policy."", ""Great. So I see here we have it currently set up to come out of your bank account ending in two three two two, is that correct?"", ""Right so we need to change it I got a new bank account."", ""What is the new routing and account number that you want to change it to?"", ""The routing number is one two three four five six seven eight nine."", ""Mm-hmm."", ""The account number is two two two three seven six seven eight two."", ""Perfect. Give me just a moment to update that."", ""Okay."", ""So we have your email as Rachel Hill ninety two at hotmail dot com. Is that still a good email?"", ""Yes that's good."", ""Okay, Rachel I've got a confirmation email sent to you showing the changes."", ""Thanks. Hey I've always wondered. Do I get any kind of discount for using automatic payments?"", ""Actually you do get an auto pay discount! You should see that reflected in your bill."", ""Let me look just to make sure I'm getting it."", ""Of course, it should be in the billing details section."", ""Oh there it is. Thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""No. I think that's all for today."", ""Perfect. There should be a brief survey after the call that will rate your experience today. Would you mind participating?"", ""How long does it take I have to get back to work soon."", ""It shouldn't take more than like five minutes. It's only a few questions."", ""Okay that's fine."", ""Great the survey will start as soon as I disconnect."", ""Okay."", ""I hope you enjoy the rest of your day."", ""Hey before you go can you tell me if the next bill coming up will come out of the new bank account?"", ""Yes actually it's effective today so your next bill will be updated."", ""And will it show me that in the email you sent me?"", ""Yes all of the details are in the confirmation email."", ""Great."", ""Was there anything else I could answer for you?"", ""No. That's it."", ""Okay. Don't forget to hold for the survey and enjoy your day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
631,"{""dialogue_id"": ""631"", ""turns"": {""turn_id"": [""insurance_631_000"", ""insurance_631_001"", ""insurance_631_002"", ""insurance_631_003"", ""insurance_631_004"", ""insurance_631_005"", ""insurance_631_006"", ""insurance_631_007"", ""insurance_631_008"", ""insurance_631_009"", ""insurance_631_010"", ""insurance_631_011"", ""insurance_631_012"", ""insurance_631_013"", ""insurance_631_014"", ""insurance_631_015"", ""insurance_631_016"", ""insurance_631_017"", ""insurance_631_018"", ""insurance_631_019"", ""insurance_631_020"", ""insurance_631_021"", ""insurance_631_022"", ""insurance_631_023"", ""insurance_631_024"", ""insurance_631_025"", ""insurance_631_026"", ""insurance_631_027"", ""insurance_631_028"", ""insurance_631_029"", ""insurance_631_030"", ""insurance_631_031"", ""insurance_631_032"", ""insurance_631_033"", ""insurance_631_034"", ""insurance_631_035"", ""insurance_631_036"", ""insurance_631_037"", ""insurance_631_038"", ""insurance_631_039"", ""insurance_631_040"", ""insurance_631_041"", ""insurance_631_042"", ""insurance_631_043"", ""insurance_631_044"", ""insurance_631_045"", ""insurance_631_046"", ""insurance_631_047"", ""insurance_631_048"", ""insurance_631_049"", ""insurance_631_050"", ""insurance_631_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I recently filed for divorce and I need to remove my husband from my health insurance."", ""Okay I'm sorry to hear about that."", ""It's okay it was a long time coming."", ""I'm sure it's still hard though."", ""Sometimes it is but it's time to move on with life."", ""May I have your first and last name to get started?"", ""It's Katie Johnson."", ""Thank you, Katie. Do you know your customer ID?"", ""Yes it's one two three four five six seven eight nine."", ""Thank you for that."", ""You're welcome."", ""For security purposes, can you verify your date of birth?"", ""It's January second nineteen seventy five."", ""Great and do you know the policy number for the policy we are wanting to remove him from?"", ""Hang on and let me get my wallet. I don't know it off the top of my head."", ""That's okay. Take your time."", ""Okay it's one two three four five six seven eight nine nine."", ""Great. And may I have his name?"", ""It's John."", ""And his last name is the same as yours?"", ""Yes."", ""Alright so just to confirm we are going to remove John from the plan effective immediately?"", ""Yes."", ""Okay we have Katie underscore Johnson at gmail dot com as your email. Is that still correct?"", ""Yes it is."", ""Okay, Katie I have gone ahead and sent you a confirmation of his removal. Can you verify that you've received it?"", ""One second and let me get logged in."", ""No worries."", ""Yes it does look like I've received it."", ""Great."", ""Can I ask you what this will do to my premium?"", ""Well since you're going from the individual plus spouse to the just individual your premiums will decrease by thirty six dollars per month."", ""And when will that happen?"", ""It should be reflected in your next bill."", ""Okay."", ""Was there anything else I could answer for you today?"", ""Yes if I need to make any changes like this in the future can I do it online?"", ""Yes you can manage dependents in your online portal."", ""Where is that at?"", ""Once you log in it's in the upper left hand corner under profile settings."", ""Oh I see it now."", ""Yes ma'am. What else can I do for you?"", ""That's all for today."", ""Great. There will be a brief survey at the end of this call to rate your experience today. Are you interested in participating?"", ""Yes."", ""Perfect. The survey will start as soon as I disconnect the call."", ""Okay."", ""I hope you enjoy the rest of your day."", ""You as well."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
632,"{""dialogue_id"": ""632"", ""turns"": {""turn_id"": [""insurance_632_000"", ""insurance_632_001"", ""insurance_632_002"", ""insurance_632_003"", ""insurance_632_004"", ""insurance_632_005"", ""insurance_632_006"", ""insurance_632_007"", ""insurance_632_008"", ""insurance_632_009"", ""insurance_632_010"", ""insurance_632_011"", ""insurance_632_012"", ""insurance_632_013"", ""insurance_632_014"", ""insurance_632_015"", ""insurance_632_016"", ""insurance_632_017"", ""insurance_632_018"", ""insurance_632_019"", ""insurance_632_020"", ""insurance_632_021"", ""insurance_632_022"", ""insurance_632_023"", ""insurance_632_024"", ""insurance_632_025"", ""insurance_632_026"", ""insurance_632_027"", ""insurance_632_028"", ""insurance_632_029"", ""insurance_632_030"", ""insurance_632_031"", ""insurance_632_032"", ""insurance_632_033"", ""insurance_632_034"", ""insurance_632_035"", ""insurance_632_036"", ""insurance_632_037"", ""insurance_632_038"", ""insurance_632_039"", ""insurance_632_040"", ""insurance_632_041"", ""insurance_632_042"", ""insurance_632_043"", ""insurance_632_044"", ""insurance_632_045"", ""insurance_632_046"", ""insurance_632_047"", ""insurance_632_048"", ""insurance_632_049"", ""insurance_632_050"", ""insurance_632_051"", ""insurance_632_052"", ""insurance_632_053"", ""insurance_632_054"", ""insurance_632_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes I'm trying to get a new apartment and they require proof of renter's insurance. Is there anyway I can get that sent to them."", ""I'd be happy to help with that."", ""Great."", ""What's your first and last name?"", ""It's Rebecca Sanchez."", ""Thank you, Rebecca. Do you happen to know your customer ID?"", ""I think I might have it. Would it be on my bill?"", ""Yes it would."", ""Great okay I have the bill here. Where is it on there?"", ""It should be on the upper left hand corner and it should start with the number one."", ""Oh here it is. It's one two four seven six eight two one."", ""Thank you for that."", ""You're welcome."", ""For security purposes can you verify your date of birth for me?"", ""It's June third nineteen ninety four."", ""Great. Did you have any contact information for who you wanted it sent to?"", ""Yes it's the rental office at a new apartment complex hang on and let me get the number. Do you need like the actual phone number or "", ""Fax number if you want it faxed or email if you want it emailed."", ""Okay hang on."", ""Take your time."", ""The fax number to the leasing office is four five six "", ""Mm-hmm."", ""Seven two three."", ""Okay."", ""Four five six nine."", ""Great. And does it need to go to the attention of anyone?"", ""Yes it needs to go to Robert Sims."", ""Is that r. o. b. e. r. t.?"", ""That's correct."", ""Okay I'll get that sent right over."", ""Great how long does it normally take for them to get it."", ""It shouldn't take more than an hour."", ""That seems like a while for a fax. ."", ""Yeah it goes into a queue and then gets sent out based on what number request it is."", ""Oh that makes sense."", ""Exactly. Would you like a copy emailed to you as well just in case you need it again?"", ""That would be great."", ""We have your email as lady love thirty two at gmail dot com. Is that still a good email?"", ""It is, yes."", ""Great I've gone ahead and sent a copy to your email as well just in case."", ""Perfect. Thank you so much."", ""You're very welcome. Was there anything else I could do for you today?"", ""No I think that's everything "", ""Okay "", ""Wait no. Can you tell me when my next bill is due?"", ""For just your rental policy?"", ""Yes."", ""The next bill is due August fourth in the amount of thirty four dollars."", ""Awesome. Thank you."", ""You're welcome. Was there anything else?"", ""No that's it for real this time."", ""Okay. Well I hope you enjoy the rest of your day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
633,"{""dialogue_id"": ""633"", ""turns"": {""turn_id"": [""insurance_633_000"", ""insurance_633_001"", ""insurance_633_002"", ""insurance_633_003"", ""insurance_633_004"", ""insurance_633_005"", ""insurance_633_006"", ""insurance_633_007"", ""insurance_633_008"", ""insurance_633_009"", ""insurance_633_010"", ""insurance_633_011"", ""insurance_633_012"", ""insurance_633_013"", ""insurance_633_014"", ""insurance_633_015"", ""insurance_633_016"", ""insurance_633_017"", ""insurance_633_018"", ""insurance_633_019"", ""insurance_633_020"", ""insurance_633_021"", ""insurance_633_022"", ""insurance_633_023"", ""insurance_633_024"", ""insurance_633_025"", ""insurance_633_026"", ""insurance_633_027"", ""insurance_633_028"", ""insurance_633_029"", ""insurance_633_030"", ""insurance_633_031"", ""insurance_633_032"", ""insurance_633_033"", ""insurance_633_034"", ""insurance_633_035"", ""insurance_633_036"", ""insurance_633_037"", ""insurance_633_038"", ""insurance_633_039"", ""insurance_633_040"", ""insurance_633_041"", ""insurance_633_042"", ""insurance_633_043"", ""insurance_633_044"", ""insurance_633_045"", ""insurance_633_046"", ""insurance_633_047"", ""insurance_633_048"", ""insurance_633_049"", ""insurance_633_050"", ""insurance_633_051"", ""insurance_633_052"", ""insurance_633_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah. You guys are overbilling my account and I'm sick of it. You need to fix it."", ""I'm sorry to hear you're frustrated. I'd be more than happy to look into this for you."", ""Fine."", ""May I have your first and last name?"", ""Yes. It's Jason Brown."", ""Thank you, Jason. Do you have your customer ID handy?"", ""No. Do you think I'd take the time to memorize that?"", ""That's okay sir. We can verify you a different way."", ""Okay."", ""May I have your date of birth and phone number associated with the account?"", ""It's five twenty nine nineteen eighty eight."", ""Mm-hmm."", ""And the phone number is eight five zero four four nine eight two three four."", ""Thank you for that information. May I have your social security number?"", ""It's four four two three seven four five six eight."", ""And for security purposes can you verify your mother's maiden name?"", ""Yeah it's Jones."", ""Thank you. I do have your account pulled up here. You stated that we were overbilling?"", ""Yeah. You guys have taken double payments two months in a row."", ""Okay. What type of policy is being over billed? I see you have life and auto with us."", ""It's the auto policy."", ""Thank you for that information."", ""You're welcome."", ""And just to confirm you were double charged in July and June?"", ""Actually it was June and May. July hasn't come out yet."", ""Okay. What I will need to do is open a claim with our billing department so they can research the issue."", ""What? This is ridiculous. Why can't you just fix it?"", ""I'm sorry sir. I can definitely understand your frustration. The billing department is going to be the best resource to solve the issue. We do not have as much access to systems as they do."", ""Fine."", ""So I have opened a case with them and let them know that you have been overbilled for the months of May and June and we would like to have it solved before your billing period in July. Is that correct?"", ""Yes."", ""Great. I have the claim number whenever you are ready sir."", ""Fine. What is it?"", ""One two three four five six seven eight."", ""Okay and how long until I hear from someone?"", ""They usually respond the next business day sir."", ""Fine. Will they call me or email me?"", ""Generally they contact you by phone unless you request otherwise."", ""Well I'd prefer them email me."", ""Okay sir. We have your email as Jason dot Brown at gmail dot com. Is that correct?"", ""Yes."", ""I have updated the claim to show you prefer email as a contact method. You should be receiving a confirmation email shortly. Can you confirm that you got it?"", ""Let me check."", ""Be sure to check your spam folder as well."", ""It's there. I got it."", ""Great. Was there anything else I could do for you today?"", ""No."", ""Okay. There will be a brief survey after the call to rate your experience today if you'd like to participate."", ""Sure."", ""The survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day sir. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
634,"{""dialogue_id"": ""634"", ""turns"": {""turn_id"": [""insurance_634_000"", ""insurance_634_001"", ""insurance_634_002"", ""insurance_634_003"", ""insurance_634_004"", ""insurance_634_005"", ""insurance_634_006"", ""insurance_634_007"", ""insurance_634_008"", ""insurance_634_009"", ""insurance_634_010"", ""insurance_634_011"", ""insurance_634_012"", ""insurance_634_013"", ""insurance_634_014"", ""insurance_634_015"", ""insurance_634_016"", ""insurance_634_017"", ""insurance_634_018"", ""insurance_634_019"", ""insurance_634_020"", ""insurance_634_021"", ""insurance_634_022"", ""insurance_634_023"", ""insurance_634_024"", ""insurance_634_025"", ""insurance_634_026"", ""insurance_634_027"", ""insurance_634_028"", ""insurance_634_029"", ""insurance_634_030"", ""insurance_634_031"", ""insurance_634_032"", ""insurance_634_033"", ""insurance_634_034"", ""insurance_634_035"", ""insurance_634_036"", ""insurance_634_037"", ""insurance_634_038"", ""insurance_634_039"", ""insurance_634_040"", ""insurance_634_041"", ""insurance_634_042"", ""insurance_634_043"", ""insurance_634_044"", ""insurance_634_045"", ""insurance_634_046"", ""insurance_634_047"", ""insurance_634_048"", ""insurance_634_049"", ""insurance_634_050"", ""insurance_634_051"", ""insurance_634_052"", ""insurance_634_053"", ""insurance_634_054"", ""insurance_634_055"", ""insurance_634_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance this is Bryce, how can I help you?"", ""Hi, I was calling cuz I needed to pay my bill. I bounced my auto pay, or whatever you call that to autopay."", ""Ok I can help you with that. I'll just need to verify your identity."", ""Of course, no problem."", ""Can I get your first and last name please?"", ""Yeah, it's Mark Swanson. That's o. n. not e. n."", ""Uh-huh, and your date of birth please?"", ""April Fool's Day in one nine eight zero ."", ""No joke?"", ""I can't believe it, but I haven't actually heard that one before!"", ""Seriously?"", ""Nah! Got you! everyone always replies with that."", ""That's a good way to deal with it instead of getting annoyed with people. Now if you wouldn't mind answering the security question for me?"", ""Mother's maiden name, right?"", ""Correct."", ""Thompson with an o. n. also."", ""Great. If you could just hold on a moment while I look at your account."", ""No prob."", ""Okay, yeah. I see here that you had an autopayment scheduled yesterday but there was insufficiant funds in the account."", ""Yeah, my paycheck was late due to the holiday and I forgot to call beforehand."", ""I see. Did you want to change the schedule date to a couple days later so that you're safe?"", ""Nah! It only happens like once a year and if you guys don't take the money right away. well let's just say each day after payday is one day more likely that you won't get paid. Know what I mean? "", ""I hear you. Alright then did you have a different card you were planning to pay with today, or?"", ""Yeah, I'm going to pay it with my Mastercard please."", ""Alright and the sixteen digit card number?"", ""Four, nine, two, one, three, seven, eight, two, nine, nine, oh, six."", ""And the expiration date?"", ""March twenty twenty six. And the CVC is two, four, six."", ""Perfect. It looks like your total today including the five dollar late fee is going to be one seventy six, twenty three. Is that alright?"", ""Yeah that's fine. Man, I gotta start remembering to call ahead of time!"", ""You would definitley save some money if you did."", ""Well what would happen if I just canceled my autopay altogether and just called it in every month?"", ""Well the potential amount in late fees you would pay drastically increases compared to how many months have holidays, but nothing other than that."", ""Crap, and I can't remember to call on time as it is already."", ""We could change the payment plan option that you're on if you'd like."", ""There are other options? I didn't know that."", ""Absolutely! We could switch you from monthly to four times a year."", ""uh huh, right go on."", ""While the total payment would go up you would only have to remember to call us four times a year. It's the plan that would have the least late fees with it if the customer were to be late every time."", ""Yay! That plan sounds taylor made for my scattered brains!"", ""So mister Swanson, you would like me to cancel your automatic bill payment and then switch your payment options to quarterly is that correct?"", ""If that means four times a year than, yeah."", ""It does indeed mean that. So your next payment due date is going to be, hold on here a sec."", """", ""Looks like it will be due on, you won't believe this, but on April Fools!"", ""Serioulsy?"", ""Nah! Got you back! "", ""Good one!"", ""Sorry I couldn't resist. Your first payment is going to be on January twenty-fifth with a total of two hundred and eight for that bill and then three more payments of the same amount. Assuming there's no late fees of course."", ""Of course."", ""I can schedule you for a reminder call about your upcoming bill or a text message if you'd prefer?"", ""Oh, a text message would be dope dude!"", ""Great. I've got your autobill pay canceled, your payments switched to quarterly with a reminder text being sent out two days before. Is there anything else I can do for you?"", ""No you've been super great! Thanks so much for your help."", ""No problem, thank you for choosing Rivertown. Have a great day."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdateBillingFrequency""], [], [], [""CancelAutomaticBilling"", ""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
635,"{""dialogue_id"": ""635"", ""turns"": {""turn_id"": [""insurance_635_000"", ""insurance_635_001"", ""insurance_635_002"", ""insurance_635_003"", ""insurance_635_004"", ""insurance_635_005"", ""insurance_635_006"", ""insurance_635_007"", ""insurance_635_008"", ""insurance_635_009"", ""insurance_635_010"", ""insurance_635_011"", ""insurance_635_012"", ""insurance_635_013"", ""insurance_635_014"", ""insurance_635_015"", ""insurance_635_016"", ""insurance_635_017"", ""insurance_635_018"", ""insurance_635_019"", ""insurance_635_020"", ""insurance_635_021"", ""insurance_635_022"", ""insurance_635_023"", ""insurance_635_024"", ""insurance_635_025"", ""insurance_635_026"", ""insurance_635_027"", ""insurance_635_028"", ""insurance_635_029"", ""insurance_635_030"", ""insurance_635_031"", ""insurance_635_032"", ""insurance_635_033"", ""insurance_635_034"", ""insurance_635_035"", ""insurance_635_036"", ""insurance_635_037"", ""insurance_635_038"", ""insurance_635_039"", ""insurance_635_040"", ""insurance_635_041"", ""insurance_635_042"", ""insurance_635_043"", ""insurance_635_044"", ""insurance_635_045"", ""insurance_635_046"", ""insurance_635_047"", ""insurance_635_048"", ""insurance_635_049"", ""insurance_635_050"", ""insurance_635_051"", ""insurance_635_052"", ""insurance_635_053"", ""insurance_635_054"", ""insurance_635_055"", ""insurance_635_056"", ""insurance_635_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey there my name is Cindy Peebles and I have been a customer for years and I need to change my address and I've never had to do that before so I don't know how."", ""That's okay, Cindy. I'd be happy to help you with that."", ""Great."", ""Do you know your customer ID?"", ""I sure don't. I'm sorry."", ""That's okay. We can look you up using different information."", ""Okay great because I have no idea about that number. ."", ""That's okay. Most people don't."", ""Oh I'm sure."", ""What's your social and date of birth?"", ""Social is four two four three two four seven six eight "", ""Mm-hmm."", ""Date of birth is June third nineteen eighty one."", ""Great. And what is the phone number associated with the account?"", ""It's two five one three two four six eight two nine, or it may be two five one three two four six eight two two. I'm not sure."", ""I have the one that ends in six eight two two. Is that still the best number?"", ""Yes."", ""Okay perfect. Now for security purposes can you verify your mother's maiden name?"", ""Yes it's Lawson."", ""Thank you for that. So you were saying you wanted to change your address?"", ""Yes."", ""Which policy would you like this to be effective on?"", ""Just the auto policy. I already updated the others."", ""So your Complete Auto plan?"", ""Yes."", ""Alright. That's not a problem. What was the old address on the account?"", ""It was three two two Second Street New Orleans, Louisiana, three six seven eight eight."", ""Okay and what do we need to update it to?"", ""Now it needs to be eight four four Garden Street "", ""Is that still New Orleans?"", ""Yes."", ""Okay I'm sorry. Continue."", ""The zip code now is three six seven nine two."", ""Perfect. Is your email still cindy underscore peebles at yahoo dot com?"", ""Yeah that's me."", ""Great so do you need the address change to be effective immediately or are you still in the process of moving."", ""I'm all moved in so you can do it immediately."", ""Great. So to confirm we are changing your address to eight four four Garden Street, New Orleans, Louisiana three six seven nine two."", ""Yes."", ""Alright, Cindy. I've got that updated and I've sent a confirmation email out to you. Can you tell me if you received it?"", ""Yes. Hang on and let me get logged into it real quick."", ""Take your time."", ""Yes I got it."", ""Great. "", ""Hey while I have you is there any way I can update this all online?"", ""Yes. You can edit your address through your user portal by selecting profile settings."", ""Oh okay. I'll do that in the future."", ""Sounds good. What else can I do for you today?"", ""I think that's everything."", ""Great. There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Awesome the survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
636,"{""dialogue_id"": ""636"", ""turns"": {""turn_id"": [""insurance_636_000"", ""insurance_636_001"", ""insurance_636_002"", ""insurance_636_003"", ""insurance_636_004"", ""insurance_636_005"", ""insurance_636_006"", ""insurance_636_007"", ""insurance_636_008"", ""insurance_636_009"", ""insurance_636_010"", ""insurance_636_011"", ""insurance_636_012"", ""insurance_636_013"", ""insurance_636_014"", ""insurance_636_015"", ""insurance_636_016"", ""insurance_636_017"", ""insurance_636_018"", ""insurance_636_019"", ""insurance_636_020"", ""insurance_636_021"", ""insurance_636_022"", ""insurance_636_023"", ""insurance_636_024"", ""insurance_636_025"", ""insurance_636_026"", ""insurance_636_027"", ""insurance_636_028"", ""insurance_636_029"", ""insurance_636_030"", ""insurance_636_031"", ""insurance_636_032"", ""insurance_636_033"", ""insurance_636_034"", ""insurance_636_035"", ""insurance_636_036"", ""insurance_636_037"", ""insurance_636_038"", ""insurance_636_039"", ""insurance_636_040"", ""insurance_636_041"", ""insurance_636_042"", ""insurance_636_043"", ""insurance_636_044"", ""insurance_636_045"", ""insurance_636_046"", ""insurance_636_047"", ""insurance_636_048"", ""insurance_636_049"", ""insurance_636_050"", ""insurance_636_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Hello. I need to remove someone from my plan."", ""Okay. I'd be happy to help with that. May I have your first and last name please?"", ""Yeah it's Karen Smith."", ""Thank you Karen. Is that k. a. r. i. n.?"", ""No. it's k. a. r. e. n."", ""Perfect. Thank you for that. Karen may I have your policy number?"", ""I don't have that on me right now."", ""That's okay I can look you up using your social, if that's okay?"", ""Yeah that's fine. It's four seven two three six one two three four."", ""Thank you. Let's see if that pulls you up here."", ""Okay."", ""Can you verify your date of birth please?"", ""It's January eighth nineteen eighty four."", ""Great and finally for verification can you tell me your phone number and your mother's maiden name?"", ""my phone number is eight five zero seven one two three four five six and my mother's maiden name is Johnson."", ""Thank you for that information. I've got all I need here to get started. You said you wanted to remove a dependent from your plan?"", ""Yes, that's correct. What information do I need to do that?"", ""Let's see. Let's start with their first and last name."", ""His first and last name? It's John Smith."", ""Okay I see that here. Can you verify his date of birth for me?"", ""Yes it's February second nineteen eighty."", ""Okay thank you, and his relationship to you?"", ""Spouse."", ""And the reason for removal?"", ""Well. I don't really know the best way to put it other than we're getting divorced."", ""Oh. Well I'm sorry to hear that."", ""Thank you."", ""You're welcome. So just to confirm we are removing John Smith, date of birth February second nineteen eighty from your plan today. Would you like me to finalize the changes?"", ""Yes go ahead."", ""Okay. I've got him removed. We have karen smith at yahoo dot com as your email. Is that still correct?"", ""No it's actually karen smith eighty four at gmail dot com now."", ""Thank you. Let me get that updated so I can get you a copy of the changes made today."", ""Can you also tell me what that does to my premium?"", ""Yes I can definitely do that. Give me one second to pull that information up for you."", ""Okay."", ""Thank you for holding, Karen. it looks like your premium is going to decrease by three hundred dollars per year."", ""Okay, thank you."", ""You're welcome. Just to confirm everything today I've updated your email and removed John Smith from your plan as a dependent."", ""Yes."", ""Is there anything else I can do for you today?"", ""Well if you can find me another husband that'd be great ."", ""You know, that's actually not a service we offer right now."", ""Well that's too bad. Can you tell me when my bill is due while I have you here?"", ""Sure no problem. It looks like it'll be due on the twenty fourth of July. Would you like to make a payment now?"", ""No that's okay I can pay it online right?"", ""Yes ma'am you can."", ""Okay I'll do that then."", ""Great. Was there anything else I could do for you?"", ""No, I think that's it."", ""You have a great day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
637,"{""dialogue_id"": ""637"", ""turns"": {""turn_id"": [""insurance_637_000"", ""insurance_637_001"", ""insurance_637_002"", ""insurance_637_003"", ""insurance_637_004"", ""insurance_637_005"", ""insurance_637_006"", ""insurance_637_007"", ""insurance_637_008"", ""insurance_637_009"", ""insurance_637_010"", ""insurance_637_011"", ""insurance_637_012"", ""insurance_637_013"", ""insurance_637_014"", ""insurance_637_015"", ""insurance_637_016"", ""insurance_637_017"", ""insurance_637_018"", ""insurance_637_019"", ""insurance_637_020"", ""insurance_637_021"", ""insurance_637_022"", ""insurance_637_023"", ""insurance_637_024"", ""insurance_637_025"", ""insurance_637_026"", ""insurance_637_027"", ""insurance_637_028"", ""insurance_637_029"", ""insurance_637_030"", ""insurance_637_031"", ""insurance_637_032"", ""insurance_637_033"", ""insurance_637_034"", ""insurance_637_035"", ""insurance_637_036"", ""insurance_637_037"", ""insurance_637_038"", ""insurance_637_039"", ""insurance_637_040"", ""insurance_637_041"", ""insurance_637_042"", ""insurance_637_043"", ""insurance_637_044"", ""insurance_637_045"", ""insurance_637_046"", ""insurance_637_047"", ""insurance_637_048"", ""insurance_637_049"", ""insurance_637_050"", ""insurance_637_051"", ""insurance_637_052"", ""insurance_637_053"", ""insurance_637_054"", ""insurance_637_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey yes I just recently moved to a different place and need to change my address and phone number that I have with you guys."", ""No problem. I'd be happy to help with that."", ""Great."", ""May I have your first and last name please?"", ""Yes it's Roger Green."", ""Thank you, Roger."", ""You're welcome."", ""Do you know your customer ID, by chance?"", ""Where would I find that at?"", ""It should be on your bill or in your online profile."", ""Hang on and let me get my bill."", ""Take your time."", ""Okay I have my bill. Where is it at on here?"", ""It should be in the upper left hand corner and should start with the number one."", ""Oh jeez. There it is "", ""Did you find it?"", ""Yes it's right here."", ""Great."", ""It's one three seven two four two two one."", ""Perfect. And for security purposes can you verify your date of birth?"", ""It's three seven eighty four."", ""Great. So we need to update your address and phone number. Is that correct?"", ""Yes."", ""Which policies would you like to change these for?"", ""Just the auto for right now."", ""Okay. What is the old address we should have on file for you."", ""It's three six three Eighty Second street, Pensacola, Florida, three two five three five."", ""Okay, great and what do we need to change it to?"", ""We need to change it to Four seven two Loblolly ridge "", ""And can you spell Loblolly for me?"", ""Sure, it's l. o. b. l. o. l. l. y."", ""Great thank you."", ""You're welcome Pensacola, Florida three two five three five."", ""Alright, and what is the old phone number we should have on file for you?"", ""You should have either two five one three two three four seven six eight or two five one three two three four seven six nine."", ""Yes we have the one ending in four seven six eight."", ""Okay we need to change it to two five one three seven two four seven two two."", ""Alright sir to confirm we've updated your address to reflect four seven two Loblolly Ridge in Pensacola and "", ""Right."", ""And changed your phone number to two five one three seven two four seven two two."", ""Perfect."", ""What else can I do for you today?"", ""Can you tell me when my next bill is due?"", ""Yes it will be due on August eighteenth in the amount of three hundred twenty dollars."", ""Okay."", ""Would you like to go ahead and take care of that?"", ""No I'll pay it online later."", ""I understand. Was there anything else we could help you with?"", ""No I think that's it for today."", ""Great. There will be a brief survey at the end of the call to rate your experience today. Would you like to participate?"", ""No not today."", ""Not a problem. Have a great day, sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
638,"{""dialogue_id"": ""638"", ""turns"": {""turn_id"": [""insurance_638_000"", ""insurance_638_001"", ""insurance_638_002"", ""insurance_638_003"", ""insurance_638_004"", ""insurance_638_005"", ""insurance_638_006"", ""insurance_638_007"", ""insurance_638_008"", ""insurance_638_009"", ""insurance_638_010"", ""insurance_638_011"", ""insurance_638_012"", ""insurance_638_013"", ""insurance_638_014"", ""insurance_638_015"", ""insurance_638_016"", ""insurance_638_017"", ""insurance_638_018"", ""insurance_638_019"", ""insurance_638_020"", ""insurance_638_021"", ""insurance_638_022"", ""insurance_638_023"", ""insurance_638_024"", ""insurance_638_025"", ""insurance_638_026"", ""insurance_638_027"", ""insurance_638_028"", ""insurance_638_029"", ""insurance_638_030"", ""insurance_638_031"", ""insurance_638_032"", ""insurance_638_033"", ""insurance_638_034"", ""insurance_638_035"", ""insurance_638_036"", ""insurance_638_037"", ""insurance_638_038"", ""insurance_638_039"", ""insurance_638_040"", ""insurance_638_041"", ""insurance_638_042"", ""insurance_638_043"", ""insurance_638_044"", ""insurance_638_045"", ""insurance_638_046"", ""insurance_638_047"", ""insurance_638_048"", ""insurance_638_049"", ""insurance_638_050"", ""insurance_638_051"", ""insurance_638_052"", ""insurance_638_053"", ""insurance_638_054"", ""insurance_638_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes. I heard from a friend that you guys do pet insurance. Is that right?"", ""Yes ma'am we do offer pet insurance plans."", ""Perfect. Can I get a quote for that? I'm already a customer with you guys and have nothing but good experiences."", ""Great! I'm glad to hear you're a happy customer. May I have your first and last name?"", ""Yes it's Francis Moore."", ""Thank you, Francis! Do you have your customer ID handy?"", ""Let me see if I can find it."", ""No problem. Take your time."", ""I found it. It's one two three four five six seven eight."", ""Thank you for that!"", ""You're welcome."", ""For security purposes may I have your date of birth, please?"", ""It's February fourth nineteen fifty."", ""Great. I've got you pulled up here. To do a pet quote I just have to ask you a couple of questions about your pet. Is that okay?"", ""Sure!"", ""Great! What kind of pet is it?"", ""She's a dog and her name is Sally."", ""That's a cute name! What kind of dog is she?"", ""She is a dachshund. have you ever had one?"", ""No but they're super cute."", ""They really are but oh my gosh they are so stubborn. She's just a puppy and she is definitely in charge."", "". Well I'm sure she runs the house."", ""She definitely does ."", ""How old is she?"", ""She is six months old."", ""So she is just a puppy!"", ""Absolutely."", ""Do you know about how much she weighs?"", ""She only weighs about eight pounds right now."", ""Oh that's tiny."", ""Yeah she's not big at all."", ""Well with her being so little I would recommend our pet preferred plan."", ""What does that cover?"", ""It'll reimburse you for all of her vet visits and it offers you a discount on the spay procedure."", ""That sounds good. How much is that?"", ""It is one thousand per year."", ""Oh boy. That's more than I expected. Do you have any other plans that are cheaper?"", ""Yes. We do offer the pet basic plan as well for five hundred per year."", ""That sounds better. What does that cover?"", ""It covers emergency vet visits and routine vaccine reimbursement but does not reimburse for check ups and annual visits."", ""That's fine. I'm really just looking to cover emergencies."", ""Then that sounds like it would be the best option for you."", ""Yes it does. I do have a few other places I want to check. Is it okay if I get back to you?"", ""Absolutely. We have your phone number as eight five two four three six eight seven nine nine. Is that correct?"", ""Yes it is."", ""Is it okay if I give you a call tomorrow to follow up on your search?"", ""Sure!"", ""Great. Was there anything else that I could do for you today?"", ""I think that's it."", ""Perfect. There will be a brief survey after the call to evaluate your experience. Would you like to participate?"", ""Yes."", ""Okay great. The survey will start as soon as I disconnect."", ""Okay."", ""Have a great day! Goodbye."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
639,"{""dialogue_id"": ""639"", ""turns"": {""turn_id"": [""insurance_639_000"", ""insurance_639_001"", ""insurance_639_002"", ""insurance_639_003"", ""insurance_639_004"", ""insurance_639_005"", ""insurance_639_006"", ""insurance_639_007"", ""insurance_639_008"", ""insurance_639_009"", ""insurance_639_010"", ""insurance_639_011"", ""insurance_639_012"", ""insurance_639_013"", ""insurance_639_014"", ""insurance_639_015"", ""insurance_639_016"", ""insurance_639_017"", ""insurance_639_018"", ""insurance_639_019"", ""insurance_639_020"", ""insurance_639_021"", ""insurance_639_022"", ""insurance_639_023"", ""insurance_639_024"", ""insurance_639_025"", ""insurance_639_026"", ""insurance_639_027"", ""insurance_639_028"", ""insurance_639_029"", ""insurance_639_030"", ""insurance_639_031"", ""insurance_639_032"", ""insurance_639_033"", ""insurance_639_034"", ""insurance_639_035"", ""insurance_639_036"", ""insurance_639_037"", ""insurance_639_038"", ""insurance_639_039"", ""insurance_639_040"", ""insurance_639_041"", ""insurance_639_042"", ""insurance_639_043"", ""insurance_639_044"", ""insurance_639_045"", ""insurance_639_046"", ""insurance_639_047"", ""insurance_639_048"", ""insurance_639_049"", ""insurance_639_050"", ""insurance_639_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Hey yes I mailed my bill about a week ago and I haven't seen it get credited to my account and I just want to check on that."", ""I'll be happy to look into that for you today."", ""Okay."", ""May I have your first and last name?"", ""It's Rita Black."", ""Thank you, Rita. Do you have your customer ID handy?"", ""No, I sure don't. I'm sorry."", ""That's okay. I can look you up using other information."", ""Great."", ""May I have your full social and date of birth?"", ""My social is four two four three two four eight two two."", ""Mm-hmm."", ""And my date of birth is January third nineteen sixty four."", ""Great. What is the phone number associated with the account?"", ""It's two five one three six seven eight five four one."", ""Perfect. And for security purposes can you tell me your favorite pet's name?"", ""Yes. It's Rupert."", ""That's a cute name!"", ""Yeah he looks like a Rupert."", ""Alright so give me just a moment to pull up your billing information."", ""Okay."", ""So you said you mailed the payment about a week ago?"", ""Yes that's right."", ""And did you send it regular mail?"", ""Yes through the postal service."", ""Okay. I am showing a pending payment so it looks like it was received. It's in the queue to be processed."", ""Okay great so you did get it?"", ""Yes ma'am."", ""When do you think it will show up on the account?"", ""It shouldn't be too much longer. I would say probably about another business day or so."", ""Okay the due date is tomorrow, I won't receive a late fee will I?"", ""No you shouldn't be charged a late fee because we received the payment before the due date."", ""Okay good."", ""Did you have any other questions for me?"", ""Yes is there any other way to pay this other than mailing a check?"", ""Absolutely! You can pay a multitude of ways."", ""Okay."", ""We have online options as well as paying through our automated phone system and calling one of our representatives."", ""Are there any additional fees for that?"", ""No ma'am. All of the bill pay services are complimentary."", ""Oh good. I'll do that next time then."", ""Perfect. What else can I answer for you today?"", ""I think that's going to be it for today."", ""Great. There will be a brief survey at the end of this call to rate your experience today. Would you like to participate."", ""Sure. Why not."", ""Great. The survey will start as soon as I disconnect the call and will only take a few minutes."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
640,"{""dialogue_id"": ""640"", ""turns"": {""turn_id"": [""insurance_640_000"", ""insurance_640_001"", ""insurance_640_002"", ""insurance_640_003"", ""insurance_640_004"", ""insurance_640_005"", ""insurance_640_006"", ""insurance_640_007"", ""insurance_640_008"", ""insurance_640_009"", ""insurance_640_010"", ""insurance_640_011"", ""insurance_640_012"", ""insurance_640_013"", ""insurance_640_014"", ""insurance_640_015"", ""insurance_640_016"", ""insurance_640_017"", ""insurance_640_018"", ""insurance_640_019"", ""insurance_640_020"", ""insurance_640_021"", ""insurance_640_022"", ""insurance_640_023"", ""insurance_640_024"", ""insurance_640_025"", ""insurance_640_026"", ""insurance_640_027"", ""insurance_640_028"", ""insurance_640_029"", ""insurance_640_030"", ""insurance_640_031"", ""insurance_640_032"", ""insurance_640_033"", ""insurance_640_034"", ""insurance_640_035"", ""insurance_640_036"", ""insurance_640_037"", ""insurance_640_038"", ""insurance_640_039"", ""insurance_640_040"", ""insurance_640_041"", ""insurance_640_042"", ""insurance_640_043"", ""insurance_640_044"", ""insurance_640_045"", ""insurance_640_046"", ""insurance_640_047"", ""insurance_640_048"", ""insurance_640_049"", ""insurance_640_050"", ""insurance_640_051"", ""insurance_640_052"", ""insurance_640_053"", ""insurance_640_054"", ""insurance_640_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey I'm trying to organize my hurricane kit and I realized I don't have my policy number for you guys. Can you provide that for me?"", ""I can most certainly pull that up for you."", ""Awesome."", ""What's your first and last name?"", ""It's Joseph Brown."", ""Thanks Joseph, may I have you full social and date of birth please?"", ""The social is four two two three seven six two four nine."", ""Mm-hmm."", ""The date of birth is March seventh nineteen eighty two."", ""Great, and the phone number associated with the account?"", ""It's two five one three seven three four two two four."", ""Great and for security purposes can you verify your favorite pet's name."", ""It's Killer."", ""That's a scary name for a pet ."", "". Yeah he's a miniature poodle so we thought it would be funny."", ""Oh yeah he definitely would seem like a killer at that size."", ""Exactly ."", ""Which policy were you looking to get your policy number on?"", ""The auto insurance."", ""And that's the Preferred Auto plan?"", ""Yes."", ""Okay I have that policy number for you whenever you're ready."", ""Okay go for it."", ""It's one two three four five six seven eight nine nine."", ""One two three four five six seven eight nine nine?"", ""Yes."", ""Got it."", ""Just a reminder, your bill is due tomorrow. Would you like to go ahead and pay it while you're on the phone with me?"", ""Sure. We can do that."", ""The current about due is two hundred dollars."", ""Okay."", ""How would you like to pay today?"", ""How about we use a credit card."", ""That works. What is the card number?"", ""It's one two three four one two three four one two three four one two three four."", ""Perfect. And the expiration date?"", ""It's twelve of twenty four."", ""Okay and the CVV code on the back?"", ""It's one two three."", ""Alright so just to confirm we're going to be making a one time payment of two hundred dollars for your July bill."", ""Yes."", ""Is your email still killers dad at aol dot com?"", ""Yes it is."", ""Perfect. I've gone ahead and sent a confirmation of payment to your email."", ""Great. Thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""No that's it."", ""Good deal. There will be a brief survey after the call to rate your experience today if you'd like to participate."", ""Sure."", ""It will start as soon as I disconnect."", ""Okay."", ""Have a great day, sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
641,"{""dialogue_id"": ""641"", ""turns"": {""turn_id"": [""insurance_641_000"", ""insurance_641_001"", ""insurance_641_002"", ""insurance_641_003"", ""insurance_641_004"", ""insurance_641_005"", ""insurance_641_006"", ""insurance_641_007"", ""insurance_641_008"", ""insurance_641_009"", ""insurance_641_010"", ""insurance_641_011"", ""insurance_641_012"", ""insurance_641_013"", ""insurance_641_014"", ""insurance_641_015"", ""insurance_641_016"", ""insurance_641_017"", ""insurance_641_018"", ""insurance_641_019"", ""insurance_641_020"", ""insurance_641_021"", ""insurance_641_022"", ""insurance_641_023"", ""insurance_641_024"", ""insurance_641_025"", ""insurance_641_026"", ""insurance_641_027"", ""insurance_641_028"", ""insurance_641_029"", ""insurance_641_030"", ""insurance_641_031"", ""insurance_641_032"", ""insurance_641_033"", ""insurance_641_034"", ""insurance_641_035"", ""insurance_641_036"", ""insurance_641_037"", ""insurance_641_038"", ""insurance_641_039"", ""insurance_641_040"", ""insurance_641_041"", ""insurance_641_042"", ""insurance_641_043"", ""insurance_641_044"", ""insurance_641_045"", ""insurance_641_046"", ""insurance_641_047"", ""insurance_641_048"", ""insurance_641_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is John Brown, policy number one two three four five six seven eight and I need to report an accident."", ""I'm sorry to hear there was an accident mister Brown. Are you currently in a safe place?"", ""Yes I'm waiting on the police to finish their report and thought I'd get this out of the way."", ""I understand. For security purposes may I have your date of birth and your driver's license number?"", ""It is nine twenty two nineteen seventy four. My license number is one two three four five six seven eight."", ""Thank you. I've got you pulled up here. Can you give me a run down of what happened?"", ""Yeah I was travelling down highway eighty nine and I was stopped at a red light."", ""Mm-hmm."", ""Then out of nowhere this guy just rams into me. I guess he was texting or something."", ""Was anyone injured in the accident?"", ""No everyone was fine thankfully."", ""That's good to hear. What kind of damage was done to your vehicle?"", ""It looks like the entire bumper was smashed in and there are scratches all over the trunk."", ""Okay. Did the airbags deploy?"", ""No."", ""Okay that's good to hear. Were you able to get the other driver's information."", ""I sure was."", ""Perfect. What was their first and last name?"", ""It was Casey c. a. s. e. y. Brown b. r. o. w. n."", ""Thank you. And what insurance company do they use?"", ""It's Cobbtown Mutual."", ""Thank you, mister Brown. did you happen to get their policy number with them?"", ""Yeah let me get my notebook back out."", ""Okay. Take your time."", ""It's one two three four five six seven eight."", ""Great. Thanks for that. Did you happen to get their phone number too?"", ""I sure did. It's one two three four five six seven eight nine."", ""Thank you sir."", ""You're welcome."", ""Okay sir. I've got all of the information logged in our system."", ""Okay what do I do now?"", ""Once you get the police report, if you want the damage to be covered you'll need to file a claim."", ""How do I do that? Do I call in?"", ""Yes sir. You can call in or you can file the claim on our website."", ""That sounds easier than having to hold. Where is that on the site?"", ""Once you log in it's in the upper left hand corner. It says file a claim."", ""Okay. That sounds pretty simple."", ""If you'd like sir, I can go ahead and start it and then you could upload the police report later."", ""No, that's okay. I don't really feel like getting into all of that right now."", ""I understand sir."", ""I think I'll just log in when I get home to do it."", ""That's not a problem sir. Was there anything else I could do for you today?"", ""No I think that's everything for right now."", ""Okay, great. Again I'm sorry to hear about the accident."", ""Yeah it's kind of crazy. You never expect it to happen."", ""Oh I know. All of our customers say that they didn't see it coming."", ""I can definitely relate now ."", ""Well try to enjoy the rest of your day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
642,"{""dialogue_id"": ""642"", ""turns"": {""turn_id"": [""insurance_642_000"", ""insurance_642_001"", ""insurance_642_002"", ""insurance_642_003"", ""insurance_642_004"", ""insurance_642_005"", ""insurance_642_006"", ""insurance_642_007"", ""insurance_642_008"", ""insurance_642_009"", ""insurance_642_010"", ""insurance_642_011"", ""insurance_642_012"", ""insurance_642_013"", ""insurance_642_014"", ""insurance_642_015"", ""insurance_642_016"", ""insurance_642_017"", ""insurance_642_018"", ""insurance_642_019"", ""insurance_642_020"", ""insurance_642_021"", ""insurance_642_022"", ""insurance_642_023"", ""insurance_642_024"", ""insurance_642_025"", ""insurance_642_026"", ""insurance_642_027"", ""insurance_642_028"", ""insurance_642_029"", ""insurance_642_030"", ""insurance_642_031"", ""insurance_642_032"", ""insurance_642_033"", ""insurance_642_034"", ""insurance_642_035"", ""insurance_642_036"", ""insurance_642_037"", ""insurance_642_038"", ""insurance_642_039"", ""insurance_642_040"", ""insurance_642_041"", ""insurance_642_042"", ""insurance_642_043"", ""insurance_642_044"", ""insurance_642_045"", ""insurance_642_046"", ""insurance_642_047"", ""insurance_642_048"", ""insurance_642_049"", ""insurance_642_050"", ""insurance_642_051"", ""insurance_642_052"", ""insurance_642_053"", ""insurance_642_054"", ""insurance_642_055"", ""insurance_642_056"", ""insurance_642_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes I need to update some of my security information on here. I think someone got ahold of my info and is trying to pretend to be me."", ""Oh no. I'm sorry to hear that."", ""That's okay. Better to be safe than sorry right?"", ""Absolutely."", ""So that's why I'm calling."", ""Well I'd be happy to update that information for you."", ""Great."", ""Let's start with your first and last name please."", ""It's Jacob Green."", ""Thank you, Jacob. Do you know your customer ID?"", ""Yes hang on I need to get it out of my wallet."", ""Take your time."", ""It's one two three seven two two three two four."", ""Great and for security purposes can you verify your date of birth?"", ""It's June third nineteen eighty eight."", ""Great. Now we have your current security question as your mother's maiden name. Is that correct?"", ""Yes it should be."", ""And what is the answer?"", ""It should be Johnson."", ""That's correct. What were you wanting to change it to?"", ""What are my options?"", ""We can use name of your childhood best friend, name of your high school, name of your first pet et cetera."", ""What about like name of my favorite teacher?"", ""We can do that one."", ""Okay I'm just thinking that one because I don't think anyone would be able to guess that."", ""I agree. It's hard to guess something like that because it's a memory not really an item."", ""Exactly."", ""What do you want the answer to be?"", ""missus Salter."", ""Great. So I have your email on here as Jacob underscore Green at gmail dot com. Is that still accurate?"", ""Yes it is."", ""Perfect. So what I'm going to do now is send you an email confirming we've made the change."", ""Okay it won't have any like information in it will it?"", ""No it will just say your security preferences have been updated."", ""Oh that's fine. Hey while I'm at it can we change my password online too?"", ""Of course. Do you want me to send the change password link to that same email."", ""Yes please."", ""Okay. I've got it sent please confirm that you've received it."", ""Okay hang on let me get logged in."", ""No worries."", ""I have it."", ""Great. Go ahead and click the link. It should take you to a secure page to change your password."", ""Okay I see it "", ""Now you'll just select a new password."", ""Okay does it need any like numbers or something?"", ""It will need a capital letter, a number and a symbol."", ""Okay."", ""Is it working for you?"", ""it seems like it so far."", ""Great. Let me know if you hit any roadblocks."", ""Okay it says the password has been successfully changed."", ""Great. was there anything else I could do for you today?"", ""No that was it. Thank you."", ""You're very welcome. Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
643,"{""dialogue_id"": ""643"", ""turns"": {""turn_id"": [""insurance_643_000"", ""insurance_643_001"", ""insurance_643_002"", ""insurance_643_003"", ""insurance_643_004"", ""insurance_643_005"", ""insurance_643_006"", ""insurance_643_007"", ""insurance_643_008"", ""insurance_643_009"", ""insurance_643_010"", ""insurance_643_011"", ""insurance_643_012"", ""insurance_643_013"", ""insurance_643_014"", ""insurance_643_015"", ""insurance_643_016"", ""insurance_643_017"", ""insurance_643_018"", ""insurance_643_019"", ""insurance_643_020"", ""insurance_643_021"", ""insurance_643_022"", ""insurance_643_023"", ""insurance_643_024"", ""insurance_643_025"", ""insurance_643_026"", ""insurance_643_027"", ""insurance_643_028"", ""insurance_643_029"", ""insurance_643_030"", ""insurance_643_031"", ""insurance_643_032"", ""insurance_643_033"", ""insurance_643_034"", ""insurance_643_035"", ""insurance_643_036"", ""insurance_643_037"", ""insurance_643_038"", ""insurance_643_039"", ""insurance_643_040"", ""insurance_643_041"", ""insurance_643_042"", ""insurance_643_043"", ""insurance_643_044"", ""insurance_643_045"", ""insurance_643_046"", ""insurance_643_047"", ""insurance_643_048"", ""insurance_643_049"", ""insurance_643_050"", ""insurance_643_051"", ""insurance_643_052"", ""insurance_643_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hey yes I have a renewal coming up and I usually pay only once a year but this year I can't make one large payment. I need to see if I can do it monthly."", ""Yes I can definitely help with changing your billing frequency."", ""Great."", ""May I have your first and last name please?"", ""Yes it's Margaret Fletcher."", ""Thank you, Margaret. Do you know your customer number?"", ""Let me see if I can find it real quick."", ""Take your time."", ""I can't find it."", ""That's okay We can look up your information a different way."", ""Okay good."", ""May I have your social security number and your date of birth?"", ""Sure my social is four two four three seven one two three four."", ""Okay."", ""And my date of birth is May third nineteen eighty nine."", ""Great. Thank you for that."", ""You're welcome."", ""What is the phone number associated with the account?"", ""I think it's one two three four four nine six seven eight nine."", ""And for security purposes can you verify your mother's maiden name?"", ""Yes it's Atkins."", ""Like the diet?"", ""Yeah . Everyone always says that."", ""Yeah it's the first thing that came to my mind."", ""Yeah that's what everyone thinks."", ""Okay so you want to change your billing frequency from annual to monthly, correct?"", ""Yes. What is the payment difference? Is there a convenience fee or anything?"", ""Yes ma'am. There is a three dollar per month processing fee to pay monthly versus annually."", ""Oh that's not too bad."", ""No ma'am and you also have the option to set up automatic payments so you don't have to worry about remembering to pay."", ""Can I do that online?"", ""Yes once we complete the change you can sign up for auto pay online."", ""Will this change my policy renewal date?"", ""No ma'am. Your renewal date will stay the same it will just be due monthly."", ""Oh okay."", ""So to confirm we're going to change your billing frequency from annually to monthly effective on your renewal date of July thirtieth."", ""Yes. I confirm."", ""Great. I have that changed for you."", ""When will I be able to see what my monthly payments are?"", ""Once the system updates you should receive an email with your new billing breakdown."", ""How long does that take?"", ""Usually it is in the system by the next business day."", ""Okay."", ""We have your email as joes mom twenty four seven at gmail dot com. Is that correct?"", ""Yes that's correct."", ""Perfect. Just keep an eye out on your email and you should receive that confirmation."", ""Okay great!"", ""Was there anything else I could do for you today?"", ""No. I think that's all."", ""Well thank you for calling. Have a good rest of your day!"", ""You too!"", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
644,"{""dialogue_id"": ""644"", ""turns"": {""turn_id"": [""insurance_644_000"", ""insurance_644_001"", ""insurance_644_002"", ""insurance_644_003"", ""insurance_644_004"", ""insurance_644_005"", ""insurance_644_006"", ""insurance_644_007"", ""insurance_644_008"", ""insurance_644_009"", ""insurance_644_010"", ""insurance_644_011"", ""insurance_644_012"", ""insurance_644_013"", ""insurance_644_014"", ""insurance_644_015"", ""insurance_644_016"", ""insurance_644_017"", ""insurance_644_018"", ""insurance_644_019"", ""insurance_644_020"", ""insurance_644_021"", ""insurance_644_022"", ""insurance_644_023"", ""insurance_644_024"", ""insurance_644_025"", ""insurance_644_026"", ""insurance_644_027"", ""insurance_644_028"", ""insurance_644_029"", ""insurance_644_030"", ""insurance_644_031"", ""insurance_644_032"", ""insurance_644_033"", ""insurance_644_034"", ""insurance_644_035"", ""insurance_644_036"", ""insurance_644_037"", ""insurance_644_038"", ""insurance_644_039"", ""insurance_644_040"", ""insurance_644_041"", ""insurance_644_042"", ""insurance_644_043"", ""insurance_644_044"", ""insurance_644_045"", ""insurance_644_046"", ""insurance_644_047"", ""insurance_644_048"", ""insurance_644_049"", ""insurance_644_050"", ""insurance_644_051"", ""insurance_644_052"", ""insurance_644_053"", ""insurance_644_054"", ""insurance_644_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey I got several policies with you guys but I saw online that you offer pet insurance. Can you tell me how much that costs?"", ""I'd be happy to help with your pet quote today."", ""Great."", ""May I have your first and last name?"", ""It's Nancy Johnson."", ""Thank you, Nancy. Do you know your customer ID?"", ""Where would I find that at?"", ""It should be on your bill, on your profile page on our website, or in our mobile app."", ""Oh okay. Hang on and let me get a bill."", ""Take your time."", ""Okay what number on this bill is it?"", ""It should be in the top left corner and it should start with the number one."", ""Okay it's one two four six eight two two eight."", ""Thank you for that."", ""You're welcome."", ""For security purposes can you verify your date of birth?"", ""Yes it's July first nineteen sixty two."", ""Thank you for that, Nancy. What kind of pet do you have?"", ""It's a Persian cat."", ""I love those. They are so pretty."", ""Yes. She is. She's very spoiled."", ""I'm sure . My cat runs the house."", ""Oh yeah so does she. She is definitely the boss."", ""How old is she?"", ""She just turned one last week."", ""Well happy belated birthday!"", ""Yes we had a little party for her."", ""That's so cute."", ""Thank you."", ""You're welcome. Do you know how much she weighs?"", ""She is eight pounds."", ""Great. I have a couple of different options here for you."", ""Okay what are they?"", ""We have the Petcare Basic which covers your normal vet visits and reimburses for vaccines."", ""Okay and what else?"", ""We also have the Petcare Preferred which covers all of the vet visits including a visit to an emergency vet if needed."", ""That one sounds better. How much is it?"", ""The Petcare Preferred is one thousand per year."", ""Jeez. That's more expensive than I thought."", ""Yes ma'am. I understand. Keep in mind that it covers all of your visits and a visit to an emergency vet which can get really expensive really fast."", ""That's true."", ""How about I email you over the options of the two plans so you can see a full breakdown?"", ""That sounds good."", ""Is your email still nancy underscore johnson at gmail dot com?"", ""Yes it is."", ""Alright Nancy I've got that sent out to you."", ""Great can I think on it a little bit and give you guys a call back?"", ""Of course this quote is good for thirty days."", ""Okay wonderful."", ""Was there anything else I could do for you today?"", ""No I think that's it."", ""Well you have a great day, okay?"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
645,"{""dialogue_id"": ""645"", ""turns"": {""turn_id"": [""insurance_645_000"", ""insurance_645_001"", ""insurance_645_002"", ""insurance_645_003"", ""insurance_645_004"", ""insurance_645_005"", ""insurance_645_006"", ""insurance_645_007"", ""insurance_645_008"", ""insurance_645_009"", ""insurance_645_010"", ""insurance_645_011"", ""insurance_645_012"", ""insurance_645_013"", ""insurance_645_014"", ""insurance_645_015"", ""insurance_645_016"", ""insurance_645_017"", ""insurance_645_018"", ""insurance_645_019"", ""insurance_645_020"", ""insurance_645_021"", ""insurance_645_022"", ""insurance_645_023"", ""insurance_645_024"", ""insurance_645_025"", ""insurance_645_026"", ""insurance_645_027"", ""insurance_645_028"", ""insurance_645_029"", ""insurance_645_030"", ""insurance_645_031"", ""insurance_645_032"", ""insurance_645_033"", ""insurance_645_034"", ""insurance_645_035"", ""insurance_645_036"", ""insurance_645_037"", ""insurance_645_038"", ""insurance_645_039"", ""insurance_645_040"", ""insurance_645_041"", ""insurance_645_042"", ""insurance_645_043"", ""insurance_645_044"", ""insurance_645_045"", ""insurance_645_046"", ""insurance_645_047"", ""insurance_645_048"", ""insurance_645_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, Brian speaking. How can I help you?"", ""I wanna add a dependent to my life and auto policy."", ""Sure, let's get that taken care of for you."", ""Great!"", ""Your name?"", ""My name is William Shakespeare."", ""Thank you mister Shakepeare. And your date of birth?"", ""January second, nineteen seventy."", ""Thank you. And your account number."", ""Seven eight nine oh, five four three two."", ""Thank you for that. Now let's get down to it."", ""Perfect."", ""Who is the person you'd like to add to your policies?"", ""My son, Hunter."", ""Okay, I'll need his first and last name."", ""His name is Hunter Shakespeare."", ""His date of birth?"", ""November twenty-fourth, two thousand and five."", ""That makes him one six, right?"", ""Right. He just got his license."", ""Okay. Let's take these one at a time. Auto first?"", ""Fine."", ""Okay. I've got your plan up with all of your policies."", ""Okay."", ""Did you want to add coverage or change coverage?"", ""Add, please. Keep everything else the same."", ""Okay, that's easy enough. Your payment is going to change, though."", ""I figgered it would go up."", ""Yes. It will be going up by twenty dollars a month."", ""Twenty bucks! Yikes. This driving thing is going to be expensive I can tell already."", ""Well, I suppose it could be."", ""I'm super glad the rest of my kids have a few years to go."", ""For Sure."", ""First a license, then they wanna borrow the car all the time, then they want a car of their own. What?"", ""I'm sorry. I didn't mean to interrupt. I was just going to say that your son is all taken care of."", ""Oh thanks, that was pretty fast."", ""Your welcome. I sent you an email with a temporary insurance card for your son to print out."", ""Okay."", ""He'll get a permanent card with the policy changes that will come in the mail."", ""All right."", ""Let's turn to your life insurance. Can you explain what you want again?"", ""I want to add my son to my life insurance."", ""Do you mean you want to take out a policy on him or add him as a beneficiary to your policy?"", ""I wanna add him as a beneficiary."", ""Well, I can't add him to your policy by phone. You need to sign paperwork and have it notarized."", ""Okay, then. Can you mail me the paperwork?"", ""Absolutely. I will send them out in today's mail. Then add your beneficiary, sign and have notarized."", ""Yeah. I can do that."", ""If you have any problemiss please call us back.Thanks for being a Rivertown Insurance customer!"", ""I will. Thanks for your help, Brian.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
646,"{""dialogue_id"": ""646"", ""turns"": {""turn_id"": [""insurance_646_000"", ""insurance_646_001"", ""insurance_646_002"", ""insurance_646_003"", ""insurance_646_004"", ""insurance_646_005"", ""insurance_646_006"", ""insurance_646_007"", ""insurance_646_008"", ""insurance_646_009"", ""insurance_646_010"", ""insurance_646_011"", ""insurance_646_012"", ""insurance_646_013"", ""insurance_646_014"", ""insurance_646_015"", ""insurance_646_016"", ""insurance_646_017"", ""insurance_646_018"", ""insurance_646_019"", ""insurance_646_020"", ""insurance_646_021"", ""insurance_646_022"", ""insurance_646_023"", ""insurance_646_024"", ""insurance_646_025"", ""insurance_646_026"", ""insurance_646_027"", ""insurance_646_028"", ""insurance_646_029"", ""insurance_646_030"", ""insurance_646_031"", ""insurance_646_032"", ""insurance_646_033"", ""insurance_646_034"", ""insurance_646_035"", ""insurance_646_036"", ""insurance_646_037"", ""insurance_646_038"", ""insurance_646_039"", ""insurance_646_040"", ""insurance_646_041"", ""insurance_646_042"", ""insurance_646_043"", ""insurance_646_044"", ""insurance_646_045"", ""insurance_646_046"", ""insurance_646_047"", ""insurance_646_048"", ""insurance_646_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah my name is Ricky Johnson and I'm customer there. I haven't had access to a computer in a while and I need to see when my bill is due and make a payment."", ""Okay Ricky. I'd be happy to help with that. Do you have your customer ID?"", ""Let me see if it's in my wallet."", ""Okay take your time."", ""I don't see it. I haven't been around a computer in a while. I kind of fell on hard times you know."", ""I'm sorry to hear that."", ""Yeah I lost my job and my wife in the same week and I've had to move back in with my parents."", ""Oh no. Sounds like you've had a rough time."", ""Yeah."", ""Well that's okay I can look you up a different way."", ""Great."", ""What's your social and date of birth?"", ""The social is four four seven eight two three four five six."", ""Mm-hmm."", ""The date of birth is October thirteenth nineteen eighty seven."", ""Perfect. What is the phone number associated with the account?"", ""It's eight five zero one two three four five six seven."", ""Great. And for security purposes can you tell me your favorite pet's name?"", ""Yeah it's Rufus."", ""Thank you for that."", ""You're welcome."", ""I'm showing that there's currently a total bill of seven hundred thirty dollars with a minimum of three hundred twelve due today."", ""Yeah. I'm a little bit behind that's why I'm calling to pay it."", ""How much would you like to pay today?"", ""just the three hundred twelve today."", ""Okay. How would you like to pay?"", ""Can I use my debit card?"", ""Yes sir we accept debit or credit cards."", ""Okay let's do that then."", ""What is the card number, security code, and expiration date?"", ""The card number is one two three four four three two one one two three four four three two one."", ""Mm-hmm."", ""The expiration date is twelve twenty four and what else?"", ""The security code on the back of the card."", ""Oh it's one two three."", ""Great. So just to confirm we are going to make a one time charge to the card ending in four three two one in the amount of three hundred twelve dollars today."", ""Yes."", ""Okay. I've gone ahead and made that payment for you."", ""Thank you."", ""You're welcome. We have Ricky underscore johnson at gmail dot com as your email. Is that correct?"", ""Yes."", ""I have emailed you a copy of your receipt for today's transaction."", ""Great! Thank you so much."", ""You're very welcome. was there anything else I could do for you today?"", ""No I think that was all."", ""Okay. There will be a brief survey at the end of the call to gauge your service today. Would you like to participate?"", ""I don't think so, not today."", ""That's not a problem sir. I hope you enjoy the rest of your day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
647,"{""dialogue_id"": ""647"", ""turns"": {""turn_id"": [""insurance_647_000"", ""insurance_647_001"", ""insurance_647_002"", ""insurance_647_003"", ""insurance_647_004"", ""insurance_647_005"", ""insurance_647_006"", ""insurance_647_007"", ""insurance_647_008"", ""insurance_647_009"", ""insurance_647_010"", ""insurance_647_011"", ""insurance_647_012"", ""insurance_647_013"", ""insurance_647_014"", ""insurance_647_015"", ""insurance_647_016"", ""insurance_647_017"", ""insurance_647_018"", ""insurance_647_019"", ""insurance_647_020"", ""insurance_647_021"", ""insurance_647_022"", ""insurance_647_023"", ""insurance_647_024"", ""insurance_647_025"", ""insurance_647_026"", ""insurance_647_027"", ""insurance_647_028"", ""insurance_647_029"", ""insurance_647_030"", ""insurance_647_031"", ""insurance_647_032"", ""insurance_647_033"", ""insurance_647_034"", ""insurance_647_035"", ""insurance_647_036"", ""insurance_647_037"", ""insurance_647_038"", ""insurance_647_039"", ""insurance_647_040"", ""insurance_647_041"", ""insurance_647_042"", ""insurance_647_043"", ""insurance_647_044"", ""insurance_647_045"", ""insurance_647_046"", ""insurance_647_047"", ""insurance_647_048"", ""insurance_647_049"", ""insurance_647_050"", ""insurance_647_051"", ""insurance_647_052"", ""insurance_647_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hey I was wondering if I could get a quote for car insurance. My friend uses you guys and had some good things to say. I'm trying to lower my premiums."", ""I'd be more than happy to help with that. Thanks for considering us. May I have your first and last name?"", ""Yes it's Gary Peters."", ""Nice to meet you Gary. What kind of car are you wanting to get a quote on?"", ""It's a Toyota Corolla."", ""Those are great vehicles. Several of my family members have one and they love them."", ""Yeah it's been a good car so far. I haven't had any issues at all."", ""What is the year model of your Toyota?"", ""It's a twenty sixteen."", ""Great, thank you for that."", ""No problem."", ""What state will the vehicle need to be insured in?"", ""Florida."", ""Awesome. That's where I'm from. Can I have your date of birth please?"", ""It's ten twenty nine ninety three."", ""Perfect, and what is your current address?"", ""It is one one three two East Nine Mile Road Pensacola Florida three two five one four."", ""That's one one three two East Nine Mile Street Pensacola Florida three two five one four?"", ""No it's east Nine Mile Road not street."", ""Sorry about that. Give me just a couple of seconds to finalize everything here so we can see what we can do."", ""Sounds great."", ""Okay, mister Peters. We have three different plan options for you to choose from."", ""Okay what are they?"", ""We offer Basic at one thousand per year, Preferred at fifteen hundred per year, and Complete at two thousand per year."", ""What's the difference between the Preferred and the other one."", ""The Preferred and the Complete?"", ""Yes those two."", ""The Preferred plan has a seven hundred fifty dollar comprehensive and collision deductible and rental care coverage but does not cover emergency roadside assistance."", ""Okay."", ""The Complete plan has a two hundred fifty dollar comprehensive and collision deductible with rental coverage and emergency roadside."", ""What kind of rental coverage do they have?"", ""Both are forty dollars per day with a fourteen day maximum."", ""And what does emergency roadside do?"", ""That's for if you breakdown, we will pay for a tow or to change a tire et cetera."", ""That makes sense."", ""I can email you breakdowns of the differences in plans if you'd like."", ""Sure that'd be great."", ""What is your email address?"", ""It's gary underscore peters at gmail dot com."", ""That's gary underscore peters at gmail dot com?"", ""Yes, Gary as in g. a. r. y."", ""Got it. I'm sending that over to you now. Can you tell me once you've received it?"", ""Yeah hang on let me open my computer."", ""Take your time."", ""Yes I have them here and I'm looking over them."", ""Perfect does any of those meet your needs and beat your current rates?"", ""Yeah I'll need to talk with my wife though to see what she wants to do first."", ""That's okay. Do you mind if I reach back out to you probably tomorrow to see if you want to move forward?"", ""Yeah that would be okay."", ""Great. Were there any other questions I could answer for you?"", ""No I think that's it."", ""Perfect. Enjoy your day, mister Peters. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
648,"{""dialogue_id"": ""648"", ""turns"": {""turn_id"": [""insurance_648_000"", ""insurance_648_001"", ""insurance_648_002"", ""insurance_648_003"", ""insurance_648_004"", ""insurance_648_005"", ""insurance_648_006"", ""insurance_648_007"", ""insurance_648_008"", ""insurance_648_009"", ""insurance_648_010"", ""insurance_648_011"", ""insurance_648_012"", ""insurance_648_013"", ""insurance_648_014"", ""insurance_648_015"", ""insurance_648_016"", ""insurance_648_017"", ""insurance_648_018"", ""insurance_648_019"", ""insurance_648_020"", ""insurance_648_021"", ""insurance_648_022"", ""insurance_648_023"", ""insurance_648_024"", ""insurance_648_025"", ""insurance_648_026"", ""insurance_648_027"", ""insurance_648_028"", ""insurance_648_029"", ""insurance_648_030"", ""insurance_648_031"", ""insurance_648_032"", ""insurance_648_033"", ""insurance_648_034"", ""insurance_648_035"", ""insurance_648_036"", ""insurance_648_037"", ""insurance_648_038"", ""insurance_648_039"", ""insurance_648_040"", ""insurance_648_041"", ""insurance_648_042"", ""insurance_648_043"", ""insurance_648_044"", ""insurance_648_045"", ""insurance_648_046"", ""insurance_648_047"", ""insurance_648_048"", ""insurance_648_049"", ""insurance_648_050"", ""insurance_648_051"", ""insurance_648_052"", ""insurance_648_053"", ""insurance_648_054"", ""insurance_648_055"", ""insurance_648_056"", ""insurance_648_057"", ""insurance_648_058"", ""insurance_648_059"", ""insurance_648_060"", ""insurance_648_061"", ""insurance_648_062"", ""insurance_648_063"", ""insurance_648_064"", ""insurance_648_065""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes. I just recently got married and I've been with you guys for years so I'd thought I'd add my new husband as a dependent."", ""Congratulations! I'd be happy to help you out."", ""Thank you."", ""May I have your first and last name please?"", ""It's Katie Bower."", ""Thank you, Katie. Do you know your customer ID?"", ""No. I normally keep it in my purse but I don't have that with me today."", ""No worries. I can look you up a different way."", ""Perfect."", ""What's your full social and date of birth?"", ""It's four five four three two five seven six two and my date of birth is May third nineteen ninety three."", ""Perfect. What is the phone phone number associated with the account?"", ""It is two five one three two three four five six seven."", ""Great. And for security purposes can you verify your favorite pet's name?"", ""It's Bubbles."", ""Thank you."", ""You're welcome."", ""So when did you guys get married?"", ""Just a week ago we just got back from our honeymoon."", ""How exciting!"", ""It was really great."", ""Well congrats again. What policy were you wanting to add him as a dependent to?"", ""The health coverage."", ""Do you have that policy number? It should be on your insurance card."", ""Oh yes hang on and let me get it."", ""Take your time."", ""It's one two three four five six seven eight."", ""Great. Now may I have your new husband's first and last name?"", ""It's Greg Aldridge."", ""And his date of birth?"", ""January third nineteen ninety one."", ""Thank you for that. Does he have any health issues that you are aware of?"", ""No. He's healthy as a horse as far as I know."", ""Perfect. Give me just a moment to enter all of this in for you."", ""Okay."", ""Alright. It looks like your premium is only going to go up by thirty four dollars a month."", ""Great. Can I go ahead and pay that now?"", ""You want to go ahead and pay the full bill for the month with the changes?"", ""Yes."", ""The total will be four hundred thirty two dollars."", ""That's fine."", ""How would you like to pay today?"", ""Can I use my bank account?"", ""Yes you can. I'll need your routing and account number for that."", ""The routing number is two six three two eight one six seven nine."", ""Okay."", ""The account number is one two three four five six seven eight nine."", ""Great. And is this a checking account?"", ""Yes it is."", ""Okay. So just to confirm we're going to make a one time payment in the amount of four hundred thirty two dollars."", ""Yes."", ""Alright. I've got that processed for you and I've got your husband added as a dependent."", ""Great."", ""We have your email as Katie Bower underscore thirty two at hotmail dot com. Is that correct?"", ""Yes."", ""I will send a confirmation of payment and the changes in your policy to the email."", ""Okay thank you so much."", ""You're welcome. Was there anything else I could do for you?"", ""No, you've been great. Thank you."", ""Not a problem at all. There will be a brief survey after the call that will ask you about your experience. Do you mind holding to complete that?"", ""No I don't mind at all."", ""Great. It will start as soon as I disconnect."", ""Okay."", ""Have a great day and congratulations again. Goodbye."", ""Thank you. Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
649,"{""dialogue_id"": ""649"", ""turns"": {""turn_id"": [""insurance_649_000"", ""insurance_649_001"", ""insurance_649_002"", ""insurance_649_003"", ""insurance_649_004"", ""insurance_649_005"", ""insurance_649_006"", ""insurance_649_007"", ""insurance_649_008"", ""insurance_649_009"", ""insurance_649_010"", ""insurance_649_011"", ""insurance_649_012"", ""insurance_649_013"", ""insurance_649_014"", ""insurance_649_015"", ""insurance_649_016"", ""insurance_649_017"", ""insurance_649_018"", ""insurance_649_019"", ""insurance_649_020"", ""insurance_649_021"", ""insurance_649_022"", ""insurance_649_023"", ""insurance_649_024"", ""insurance_649_025"", ""insurance_649_026"", ""insurance_649_027"", ""insurance_649_028"", ""insurance_649_029"", ""insurance_649_030"", ""insurance_649_031"", ""insurance_649_032"", ""insurance_649_033"", ""insurance_649_034"", ""insurance_649_035"", ""insurance_649_036"", ""insurance_649_037"", ""insurance_649_038"", ""insurance_649_039"", ""insurance_649_040"", ""insurance_649_041"", ""insurance_649_042"", ""insurance_649_043"", ""insurance_649_044"", ""insurance_649_045"", ""insurance_649_046"", ""insurance_649_047"", ""insurance_649_048"", ""insurance_649_049"", ""insurance_649_050"", ""insurance_649_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yeah I'm at the DMV and I'm trying to register my car but they need proof of insurance so I guess I need you to send me a copy."", ""Okay I can definitely help with that."", ""Great."", ""May I have your first and last name please?"", ""It's Roger Grant."", ""Thank you, Roger. Do you know your customer ID?"", ""I don't. I'm sorry."", ""That's okay I can look you up using other personal information."", ""Okay."", ""May I have your full social security number and your date of birth?"", ""Yes it's one two three four five six seven eight nine."", ""Mm-hmm."", ""And date of birth is June third nineteen eighty nine."", ""Great. Thank you. Do you have the phone number associated with the account?"", ""Yes it's two five one three seven nine eight two four six."", ""Perfect. And for security purposes what is your mother's maiden name?"", ""It's Johnson."", ""Perfect. How would you like me to send the proof of insurance?"", ""What ways can you send it?"", ""We can fax it to a phone number, email, or mail the proof."", ""Let's do fax and then can you email it to me as well?"", ""Okay. Let's start with the fax. Do you have the number we will be sending it to?"", ""Let me get it from the clerk. Hang on."", ""Take your time."", ""Okay it's three three four two two one three seven six three."", ""Okay to confirm we are going to send a one time fax of proof of insurance to the phone number ending in three seven six three?"", ""Yes."", ""Okay. I have that request in. It should take approximately twenty minutes."", ""Okay."", ""We have rogers world twenty twenty at hotmail dot com. Is that the email you want the proof sent to as well?"", ""No actually. That's changed."", ""What is the new email?"", ""It's roger underscore grant underscore designs at gmail dot com."", ""Okay I have that updated in our system."", ""Great."", ""And I have sent that proof of coverage to your email. Can you confirm that you've received it?"", ""Let me get logged in. One second."", ""No worries."", ""Yes. I've got it."", ""And just to confirm, you didn't want a mail copy today correct?"", ""No just fax and email."", ""Perfect. Was there anything else I could do for you today?"", ""No I think that's all for today."", ""Great. There will be a brief survey at the end of the call to rate your experience today. Would you have some time to fill it out?"", ""No not at this time. I'm trying to get all of this stuff done and the DMV is not the best place."", ""I understand sir."", ""Thank you."", ""You're welcome sir. Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
650,"{""dialogue_id"": ""650"", ""turns"": {""turn_id"": [""insurance_650_000"", ""insurance_650_001"", ""insurance_650_002"", ""insurance_650_003"", ""insurance_650_004"", ""insurance_650_005"", ""insurance_650_006"", ""insurance_650_007"", ""insurance_650_008"", ""insurance_650_009"", ""insurance_650_010"", ""insurance_650_011"", ""insurance_650_012"", ""insurance_650_013"", ""insurance_650_014"", ""insurance_650_015"", ""insurance_650_016"", ""insurance_650_017"", ""insurance_650_018"", ""insurance_650_019"", ""insurance_650_020"", ""insurance_650_021"", ""insurance_650_022"", ""insurance_650_023"", ""insurance_650_024"", ""insurance_650_025"", ""insurance_650_026"", ""insurance_650_027"", ""insurance_650_028"", ""insurance_650_029"", ""insurance_650_030"", ""insurance_650_031"", ""insurance_650_032"", ""insurance_650_033"", ""insurance_650_034"", ""insurance_650_035"", ""insurance_650_036"", ""insurance_650_037"", ""insurance_650_038"", ""insurance_650_039"", ""insurance_650_040"", ""insurance_650_041"", ""insurance_650_042"", ""insurance_650_043"", ""insurance_650_044"", ""insurance_650_045"", ""insurance_650_046"", ""insurance_650_047"", ""insurance_650_048"", ""insurance_650_049"", ""insurance_650_050"", ""insurance_650_051"", ""insurance_650_052"", ""insurance_650_053"", ""insurance_650_054"", ""insurance_650_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hello I just recently moved and I need to update some information with you guys."", ""Not a problem. I'd be happy to help. I'm assuming you need to change your address?"", ""Yes and update my phone number too."", ""I can definitely do that for you. May I have your first and last name?"", ""It's Joe Gonzalez."", ""Thanks, Joe. Do you happen to know your customer ID?"", ""Let me see if I can find that."", ""No worries. Take your time."", ""Would it be on my bill somewhere?"", ""Yes it should be in the top left corner under customer information."", ""Is it the eight digit number?"", ""That should be it, yes."", ""It's one two three four five six seven eight."", ""Perfect. Thank you for that. May I also have your date of birth for security purposes?"", ""It's January fifteenth nineteen ninety three."", ""Great! so we need to change your address and update your phone number. Is that correct?"", ""Yes."", ""What is the old address on the account?"", ""It's three two two Second Street, Los Angeles, California nine oh two one oh."", ""Thank you. And what do we need to change it to?"", ""The new address is four two seven Grady Boulevard, Los Angeles, California nine zero two one two."", ""That's g. r. a. d. y.?"", ""Yes."", ""Perfect. I've got that updated for you. Do you need it to be effective immediately or later in the month?"", ""You can put it effective immediately. I'm already moved in."", ""Okay. I have that updated."", ""Great."", ""What is the old phone number on the account?"", ""Oh it's eight five zero four two two three seven six nine."", ""Okay and what are we changing it to?"", ""It needs to be eight five zero three two two eight four seven nine."", ""Awesome. I've got that changed for you as well."", ""Thank you."", ""We have your email as joe g. at hotmail dot com. Is that still a good email?"", ""No actually. It's now Joe Gonzalez nintety four at gmail dot com."", ""Okay! I've got that updated as well."", ""Great. Sorry about that I changed a lot of information so I could start over with some stuff."", ""Not a problem! I completely understand ."", ""Great."", ""Was there anything else I could do for you today?"", ""Can you tell me when my bill is due?"", ""Sure thing. Give me just one second to pull that up."", ""No worries."", ""Your bill of three hundred twenty two dollars is due on July thirty first."", ""Great thanks."", ""No problem. Would you like to go ahead and make that payment?"", ""No not at this time."", ""Okay. Was there anything else I could do for you?"", ""No that's all."", ""Great! There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Sure."", ""The survey will start as soon as I disconnect."", ""Okay."", ""Have a great day sir. Goodbye."", ""You too. Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
651,"{""dialogue_id"": ""651"", ""turns"": {""turn_id"": [""insurance_651_000"", ""insurance_651_001"", ""insurance_651_002"", ""insurance_651_003"", ""insurance_651_004"", ""insurance_651_005"", ""insurance_651_006"", ""insurance_651_007"", ""insurance_651_008"", ""insurance_651_009"", ""insurance_651_010"", ""insurance_651_011"", ""insurance_651_012"", ""insurance_651_013"", ""insurance_651_014"", ""insurance_651_015"", ""insurance_651_016"", ""insurance_651_017"", ""insurance_651_018"", ""insurance_651_019"", ""insurance_651_020"", ""insurance_651_021"", ""insurance_651_022"", ""insurance_651_023"", ""insurance_651_024"", ""insurance_651_025"", ""insurance_651_026"", ""insurance_651_027"", ""insurance_651_028"", ""insurance_651_029"", ""insurance_651_030"", ""insurance_651_031"", ""insurance_651_032"", ""insurance_651_033"", ""insurance_651_034"", ""insurance_651_035"", ""insurance_651_036"", ""insurance_651_037"", ""insurance_651_038"", ""insurance_651_039"", ""insurance_651_040"", ""insurance_651_041"", ""insurance_651_042"", ""insurance_651_043"", ""insurance_651_044"", ""insurance_651_045"", ""insurance_651_046"", ""insurance_651_047"", ""insurance_651_048"", ""insurance_651_049"", ""insurance_651_050"", ""insurance_651_051"", ""insurance_651_052"", ""insurance_651_053"", ""insurance_651_054"", ""insurance_651_055"", ""insurance_651_056"", ""insurance_651_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello and thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yeah I think I'm locked out of my online account I keep trying to log in and it says too many invalid attempts."", ""I can definitely assist with that. I lock myself out of my account frequently ."", ""Well practice makes perfect right?"", ""Exactly."", ""I kept trying but I guess I just can't remember the password."", ""That's okay we can reset it together."", ""Great."", ""May I have your first and last name please?"", ""It's Kasey Jones."", ""Thank you, Kasey. Do you happen to know your customer number?"", ""I don't I'm sorry. I usually get it from the online site but I'm locked out."", ""That's okay. We can look you up a different way."", ""Awesome."", ""May I have your social and date of birth?"", ""My social is four two four three two four seven six two."", ""Great. Thank you and your date of birth?"", ""It's October second nineteen ninety one."", ""Perfect. What is the phone number associated with your account?"", ""It's gonna be two five one three six three four nine eight two or four nine eight three. I'm not sure which one you have."", ""We have four nine eight two listed. Is that still valid?"", ""Yes it is."", ""Great and for security purposes can you verify your mother's maiden name?"", ""Yes it's Jeffries."", ""Perfect. We have your email as Kasey underscore Jones at gmail dot com. Is that still accurate?"", ""Yes it is."", ""Great so Kasey I've gone ahead and unlocked your account and sent you an email that will allow you to change that password."", ""Okay awesome."", ""Can you confirm that you got the email?"", ""Yes hang on and let me check."", ""Take your time."", ""Alright I've opened the page."", ""Great. Is it prompting you to create a new password now?"", ""Yes."", ""Perfect remember the new password has to have at least one capital letter, a number, and a symbol."", ""Okay."", ""Any issues so far?"", ""No everything is going smoothly."", ""Great."", ""Okay it looks like I was able to fully change it."", ""Perfect. Now let's navigate back to the home page so we can try to log in again."", ""Okay."", ""Let me know when you're there."", ""Okay I'm back at the homepage."", ""Great, now let's try to log in using that new password."", ""Okay "", ""Let me know if it gives you any issues."", ""It looks like it's let me in!"", ""Great!"", ""Thank you so much."", ""You are very welcome keep in mind that you can always unlock your account and change your password using the forgot your password link on the site."", ""Okay cool."", ""Was there anything else I could do for you today?"", ""No I think that was everything."", ""Great. Enjoy the rest of your day!"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
652,"{""dialogue_id"": ""652"", ""turns"": {""turn_id"": [""insurance_652_000"", ""insurance_652_001"", ""insurance_652_002"", ""insurance_652_003"", ""insurance_652_004"", ""insurance_652_005"", ""insurance_652_006"", ""insurance_652_007"", ""insurance_652_008"", ""insurance_652_009"", ""insurance_652_010"", ""insurance_652_011"", ""insurance_652_012"", ""insurance_652_013"", ""insurance_652_014"", ""insurance_652_015"", ""insurance_652_016"", ""insurance_652_017"", ""insurance_652_018"", ""insurance_652_019"", ""insurance_652_020"", ""insurance_652_021"", ""insurance_652_022"", ""insurance_652_023"", ""insurance_652_024"", ""insurance_652_025"", ""insurance_652_026"", ""insurance_652_027"", ""insurance_652_028"", ""insurance_652_029"", ""insurance_652_030"", ""insurance_652_031"", ""insurance_652_032"", ""insurance_652_033"", ""insurance_652_034"", ""insurance_652_035"", ""insurance_652_036"", ""insurance_652_037"", ""insurance_652_038"", ""insurance_652_039"", ""insurance_652_040"", ""insurance_652_041"", ""insurance_652_042"", ""insurance_652_043"", ""insurance_652_044"", ""insurance_652_045"", ""insurance_652_046"", ""insurance_652_047"", ""insurance_652_048"", ""insurance_652_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yeah, my name is Jamie Gresham and I need to see if you got my last payment and ask a question about my coverage."", ""I'd be happy to help you with that, Jamie. I do have to ask you a couple of security questions to pull up your account. Is that okay?"", ""That's fine."", ""Perfect. Can you verify your date of birth for me?"", ""I couldn't hear you. What did you say?"", ""yes could you verify your date of birth for me?"", ""Oh. Sorry I'm at work and around a lot of loud machines so I couldn't hear you. I'm sure you're probably ready to get off just like I am."", ""It's not so bad today for me so I'm okay so far."", ""Good to hear. My date of birth is five twenty five seventy two."", ""Thank you sir. And is Jamie spelled j. a. m. e. e.?"", ""No it's j. a. m. i. e."", ""Sorry about that. What is your customer number?"", ""Oh I don't have that on me. Can you hang on so I can see if I have it in my wallet?"", ""Not a problem. Take your time."", ""Okay it's not in my wallet. Can you use something else like my social?"", ""Yes sir. What's your social?"", ""Two two four two four three four five six."", ""Perfect. Thank you. now can I have your phone number and your mother's maiden name?"", ""My what?"", ""I need the phone number on the account and the answer to your security question which is your mother's maiden name."", ""Oh yeah. my phone number is two five one three six three four two two two."", ""And your mother's maiden name?"", ""Roye. r. o. y. e."", ""Perfect. I've got you pulled up here, Jamie. You wanted to know if we received your last payment?"", ""yeah and I need to ask a question."", ""Okay no problem. It looks like we haven't received a payment this month. When did you pay it?"", ""Oh I mailed the check a couple of days ago."", ""It can take up to seven business days to reflect on your account if you pay by mail so it probably just isn't showing yet."", ""Oh okay. That makes sense. My question is how do I add someone as a what do you call it where they're on my policy."", ""You mean add a dependent?"", ""Yeah that."", ""All we would need is their name, date of birth, their relationship to you and if they have any health issues."", ""Oh I don't have all of that right now. Can I just give you their name?"", ""No sir, we would need all of that information to add them as a dependent."", ""Okay. Do I have to call back in?"", ""You don't have to necessarily. You can add a dependent online or on the phone."", ""How do I do it online?"", ""you would just need to log in to your account and on the left side of the page there's an option to edit your policy and under that is an option to add a dependent."", ""I got you. can I pay online that way too?"", ""Yes sir you can pay your bill, edit your account, and change your information on there."", ""Okay."", ""Was there anything else I could answer for you today?"", ""No I think that was all."", ""Okay well thank you for calling in today, Jamie."", ""Thanks for the help."", ""No problem. Enjoy the rest of your day. There will be a survey after the call that rates how satisfied you are with the service today if you would like to fill it out. you just need to stay on the line after I disconnect."", ""Okay I can do that."", ""Perfect. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
653,"{""dialogue_id"": ""653"", ""turns"": {""turn_id"": [""insurance_653_000"", ""insurance_653_001"", ""insurance_653_002"", ""insurance_653_003"", ""insurance_653_004"", ""insurance_653_005"", ""insurance_653_006"", ""insurance_653_007"", ""insurance_653_008"", ""insurance_653_009"", ""insurance_653_010"", ""insurance_653_011"", ""insurance_653_012"", ""insurance_653_013"", ""insurance_653_014"", ""insurance_653_015"", ""insurance_653_016"", ""insurance_653_017"", ""insurance_653_018"", ""insurance_653_019"", ""insurance_653_020"", ""insurance_653_021"", ""insurance_653_022"", ""insurance_653_023"", ""insurance_653_024"", ""insurance_653_025"", ""insurance_653_026"", ""insurance_653_027"", ""insurance_653_028"", ""insurance_653_029"", ""insurance_653_030"", ""insurance_653_031"", ""insurance_653_032"", ""insurance_653_033"", ""insurance_653_034"", ""insurance_653_035"", ""insurance_653_036"", ""insurance_653_037"", ""insurance_653_038"", ""insurance_653_039"", ""insurance_653_040"", ""insurance_653_041"", ""insurance_653_042"", ""insurance_653_043"", ""insurance_653_044"", ""insurance_653_045"", ""insurance_653_046"", ""insurance_653_047"", ""insurance_653_048"", ""insurance_653_049"", ""insurance_653_050"", ""insurance_653_051"", ""insurance_653_052"", ""insurance_653_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I want to see if I can change my payment from monthly to annually. I keep forgetting to pay it every month."", ""I'd be happy to help you with that and you'll actually be happy to know it's cheaper to pay annually than monthly."", ""Oh well that's awesome."", ""Yes. May I have your first and last name?"", ""It's Jacob Green."", ""Thank you, Jacob do you know your customer ID by chance?"", ""I do actually."", ""Great."", ""It's one two three four five six seven eight."", ""Perfect and can you verify your date of birth for security purposes please?"", ""It's June twentieth nineteen seventy nine."", ""Great. I've got your information pulled up here. Which policy would you like to change the payment frequency on?"", ""Just the auto policy right now."", ""Okay. Is your email still roll tide nineteen ninety at hotmail dot com."", ""Yes it is."", ""Okay great. To confirm we are changing your payment frequency from monthly to annually effective today."", ""Yes."", ""Alright I have that changed for you and a confirmation email sent to you to highlight the changes."", ""Great."", ""Now that we've changed the frequency to annually the balance is due for the rest of the year."", ""Okay. How much is that?"", ""It's four hundred seventy one dollars."", ""And I have to pay that now?"", ""Yes in order to finalize the change a payment must be processed."", ""That's fine what payment methods do you guys accept?"", ""We can accept credit or bank accounts over the phone."", ""Okay let me grab my card really quick."", ""Take your time."", ""Okay I've got it. What do you need off here? Just the card number?"", ""I'll need the card number, the expiration date, and the CVV code on the back of the card."", ""Okay the card number is one two three four five six seven eight one two three four five six seven eight."", ""Mm-hmm."", ""The expiration date is twelve twenty four."", ""Okay."", ""And the CVV code is one two three."", ""Great. So just to confirm we are making a one time payment in the amount of four hundred seventy one dollars."", ""Yes."", ""Alright I've gone ahead and got that processed for you and sent another confirmation email."", ""Perfect."", ""What else can I answer for you?"", ""When will the next payment be due?"", ""Your next payment will be due on January eighteenth when the policy is up for renewal."", ""Okay. That's fine."", ""Was there anything else I could do for you today?"", ""No I think that's all for today."", ""Great there will be a brief survey after this call to rate your experience today. Do you mind holding to take that?"", ""No I don't mind."", ""Great. It'll start as soon as I disconnect the call and shouldn't take more than a couple of minutes."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
654,"{""dialogue_id"": ""654"", ""turns"": {""turn_id"": [""insurance_654_000"", ""insurance_654_001"", ""insurance_654_002"", ""insurance_654_003"", ""insurance_654_004"", ""insurance_654_005"", ""insurance_654_006"", ""insurance_654_007"", ""insurance_654_008"", ""insurance_654_009"", ""insurance_654_010"", ""insurance_654_011"", ""insurance_654_012"", ""insurance_654_013"", ""insurance_654_014"", ""insurance_654_015"", ""insurance_654_016"", ""insurance_654_017"", ""insurance_654_018"", ""insurance_654_019"", ""insurance_654_020"", ""insurance_654_021"", ""insurance_654_022"", ""insurance_654_023"", ""insurance_654_024"", ""insurance_654_025"", ""insurance_654_026"", ""insurance_654_027"", ""insurance_654_028"", ""insurance_654_029"", ""insurance_654_030"", ""insurance_654_031"", ""insurance_654_032"", ""insurance_654_033"", ""insurance_654_034"", ""insurance_654_035"", ""insurance_654_036"", ""insurance_654_037"", ""insurance_654_038"", ""insurance_654_039"", ""insurance_654_040"", ""insurance_654_041"", ""insurance_654_042"", ""insurance_654_043"", ""insurance_654_044"", ""insurance_654_045"", ""insurance_654_046"", ""insurance_654_047"", ""insurance_654_048"", ""insurance_654_049"", ""insurance_654_050"", ""insurance_654_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Hi I got a notice in the mail that if I don't pay my bill you guys are going to cancel my policy so I guess I need to pay it."", ""Okay. I'd be happy to help with that payment today."", ""Great."", ""May I have your first and last name?"", ""It's Robert Miller."", ""Thank you, Robert. Do you know your customer ID?"", ""Is it on the cancellation notice?"", ""It should be. It should be an eight digit number starting with the number one."", ""Okay let me go get it really quick."", ""Okay. Take your time."", ""Okay I have it."", ""Great. What is that customer ID?"", ""It's one two three four five six seven eight."", ""Thank you. For security purposes can you verify your date of birth?"", ""It's July third nineteen ninety nine."", ""Happy belated birthday!"", ""Thank you! It was a really good one this year."", ""That's great to hear."", ""Yeah I had a lot of fun."", ""Great. So I'm showing a past due balance like you said of three hundred and seventy two dollars."", ""That's a lot."", ""It would cover the past due premium and the premium for July as well. You wouldn't have to pay again until August."", ""Oh okay. Well that's not too terrible."", ""No it's not too bad for how long you're paying."", ""Okay let's do it."", ""How would you like to pay today?"", ""What are my options?"", ""You can pay via bank account or by credit or debit card."", ""Let me see if I have my card and if I don't I'll have to use my bank account information."", ""Okay. Take your time."", ""Okay I found it what do you need off of it?"", ""I'll need the card number, the expiration date, and the CVV code."", ""Okay the card number is one two three four one two three four one two three four one two three four."", ""Perfect. And the expiration date?"", ""It's twelve of twenty four."", ""Okay and the security code?"", ""It's one two three."", ""Okay so to confirm we are making a one time payment of three hundred seventy two dollars effective today."", ""Yes."", ""Is your email still Rob underscore millertime at gmail dot com?"", ""Yes it is."", ""Okay I've sent a confirmation email to that address showing the payment."", ""Great when is my next payment due?"", ""It will be due on August twenty ninth."", ""Awesome."", ""Was there anything else I could do for you today?"", ""No I think that's all."", ""Great. I hope you enjoy the rest of your day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
655,"{""dialogue_id"": ""655"", ""turns"": {""turn_id"": [""insurance_655_000"", ""insurance_655_001"", ""insurance_655_002"", ""insurance_655_003"", ""insurance_655_004"", ""insurance_655_005"", ""insurance_655_006"", ""insurance_655_007"", ""insurance_655_008"", ""insurance_655_009"", ""insurance_655_010"", ""insurance_655_011"", ""insurance_655_012"", ""insurance_655_013"", ""insurance_655_014"", ""insurance_655_015"", ""insurance_655_016"", ""insurance_655_017"", ""insurance_655_018"", ""insurance_655_019"", ""insurance_655_020"", ""insurance_655_021"", ""insurance_655_022"", ""insurance_655_023"", ""insurance_655_024"", ""insurance_655_025"", ""insurance_655_026"", ""insurance_655_027"", ""insurance_655_028"", ""insurance_655_029"", ""insurance_655_030"", ""insurance_655_031"", ""insurance_655_032"", ""insurance_655_033"", ""insurance_655_034"", ""insurance_655_035"", ""insurance_655_036"", ""insurance_655_037"", ""insurance_655_038"", ""insurance_655_039"", ""insurance_655_040"", ""insurance_655_041"", ""insurance_655_042"", ""insurance_655_043"", ""insurance_655_044"", ""insurance_655_045"", ""insurance_655_046"", ""insurance_655_047"", ""insurance_655_048"", ""insurance_655_049"", ""insurance_655_050"", ""insurance_655_051"", ""insurance_655_052"", ""insurance_655_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I recently got married and need to add my husband to my health insurance policy."", ""Congratulations on the marriage! I'll be more than happy to help with that."", ""Thank you."", ""May I have your first and last name please?"", ""It's Heather Nelson."", ""Thank you, Heather. Do you know your customer ID?"", ""I don't. I'm sorry."", ""That's okay. We can look you up a different way."", ""Great."", ""May I have your full social and your date of birth?"", ""My social is three six six four seven three seven six two."", ""Mm-hmm."", ""My date of birth is four twenty nineteen eighty two."", ""Great. Thanks for that."", ""You're welcome."", ""What is the phone number associated with the account?"", ""It's two five one three six three eight five four one."", ""And for security purposes can you verify your mother's maiden name?"", ""Yes. It's Hutcheson."", ""Great. So because you just got married you are eligible to add your husband at this time."", ""Great."", ""I'm sure you're excited to be a newlywed."", ""Oh yes. We had a great wedding and honeymoon and now it's back to real life."", ""Well hopefully it'll be an easy transition ."", ""Yes. I hope so ."", ""Do you have your insurance card handy?"", ""I do."", ""Can you tell me what the policy number is on that card?"", ""Yes. It's one two three four five six seven eight nine nine."", ""Great. Thank you for that. May I have your husbands first and last name?"", ""It's Garrett Nelson."", ""Thanks and Garrett is spelled g. a. r. r. e. t.?"", ""No it's actually g. a. r. r. e. t. t."", ""Okay thank you and what is his date of birth?"", ""It's October first nineteen ninety one."", ""Does he currently have any health issues?"", ""No he's pretty healthy. No issues so far."", ""Great. Give me just a moment to enter this information in."", ""Okay."", ""Alright so I've got your updated information. Your premium will increase by thirty two dollars per month and that will be reflected in your next bill."", ""Okay when does his coverage start?"", ""It's effective starting tomorrow. New cards will be mailed to the address we have on file."", ""Great."", ""Was there anything else we could do for you today?"", ""No I think that's it."", ""Great. There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Okay the survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day and congratulations again!"", ""You too!"", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
656,"{""dialogue_id"": ""656"", ""turns"": {""turn_id"": [""insurance_656_000"", ""insurance_656_001"", ""insurance_656_002"", ""insurance_656_003"", ""insurance_656_004"", ""insurance_656_005"", ""insurance_656_006"", ""insurance_656_007"", ""insurance_656_008"", ""insurance_656_009"", ""insurance_656_010"", ""insurance_656_011"", ""insurance_656_012"", ""insurance_656_013"", ""insurance_656_014"", ""insurance_656_015"", ""insurance_656_016"", ""insurance_656_017"", ""insurance_656_018"", ""insurance_656_019"", ""insurance_656_020"", ""insurance_656_021"", ""insurance_656_022"", ""insurance_656_023"", ""insurance_656_024"", ""insurance_656_025"", ""insurance_656_026"", ""insurance_656_027"", ""insurance_656_028"", ""insurance_656_029"", ""insurance_656_030"", ""insurance_656_031"", ""insurance_656_032"", ""insurance_656_033"", ""insurance_656_034"", ""insurance_656_035"", ""insurance_656_036"", ""insurance_656_037"", ""insurance_656_038"", ""insurance_656_039"", ""insurance_656_040"", ""insurance_656_041"", ""insurance_656_042"", ""insurance_656_043"", ""insurance_656_044"", ""insurance_656_045""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello. This is Rivertown Insurance. My name is Chris. How Can I help you?"", ""Hi. I wanna stop my automatic payments."", ""Oh. I can be of assistance, let me get some information from you first."", ""Okay."", ""What is your name?"", ""My name is Buffy Summers."", ""Hi miss Summers, may I call you Buffy."", ""Yes, Everyone does."", ""Thank you. I need to verify your identity."", ""#Uh, all right."", ""Okay, Buffy, what is your date of birth?"", ""August third, nineteen eighty-seven."", ""Thank you. Do you have your account number?"", ""Nope."", ""That\u2019s okay. Let's do it this way. What is your phone number?"", ""three oh three, three five six, five four four five."", ""Great, thanks. Now what's your social security number"", ""two six four, five four, eight four three eight"", ""Thanks. One last thing is the answer to your security question. What's the name of your high school?"", ""Sunnydale High."", ""Thanks for that. Now how can I help you."", ""I wanna stop my auto payments."", ""Okay, did you, wanna stop temporarily, or permanently?"", ""Permanently. You guys are screwing up my bank account."", ""I'm very sorry to hear that. #Um, do you have an online account?"", ""No, I don't and I don't want one."", ""Okay. Let's try to fix this on my end. #Uh, lemme see something - can I place you on a brief hold?"", ""I guess so."", ""Thank you."", ""Your welcome."", ""Thanks for waiting. I was able to find your account and stop the automatic payments."", ""Great. I think they've been charging me twice in one month."", ""Oh no. Lemme check on that for you."", ""Thank you."", ""I see that your premium got taken out on June first and June thirtieth."", ""Yeah. I thought so. It shouldn't come out until at least the first."", ""That does seem strange. I can change the due date if that would help."", ""No. I think I'll just pay manually instead."", ""I understand. I'll make a note in your file about this problem and send it to billing so they can look at the problem."", ""That would be good."", ""Is there anything else I can help you with?"", ""No. All I needed was to stop the automatic payments. Everything else is fine."", ""Okay. I hope you have a good rest of your day, Buffy."", ""Thanks, I'll try."", ""Good bye."", ""Bye-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
657,"{""dialogue_id"": ""657"", ""turns"": {""turn_id"": [""insurance_657_000"", ""insurance_657_001"", ""insurance_657_002"", ""insurance_657_003"", ""insurance_657_004"", ""insurance_657_005"", ""insurance_657_006"", ""insurance_657_007"", ""insurance_657_008"", ""insurance_657_009"", ""insurance_657_010"", ""insurance_657_011"", ""insurance_657_012"", ""insurance_657_013"", ""insurance_657_014"", ""insurance_657_015"", ""insurance_657_016"", ""insurance_657_017"", ""insurance_657_018"", ""insurance_657_019"", ""insurance_657_020"", ""insurance_657_021"", ""insurance_657_022"", ""insurance_657_023"", ""insurance_657_024"", ""insurance_657_025"", ""insurance_657_026"", ""insurance_657_027"", ""insurance_657_028"", ""insurance_657_029"", ""insurance_657_030"", ""insurance_657_031"", ""insurance_657_032"", ""insurance_657_033"", ""insurance_657_034"", ""insurance_657_035"", ""insurance_657_036"", ""insurance_657_037"", ""insurance_657_038"", ""insurance_657_039"", ""insurance_657_040"", ""insurance_657_041"", ""insurance_657_042"", ""insurance_657_043"", ""insurance_657_044"", ""insurance_657_045"", ""insurance_657_046"", ""insurance_657_047"", ""insurance_657_048"", ""insurance_657_049"", ""insurance_657_050"", ""insurance_657_051"", ""insurance_657_052"", ""insurance_657_053"", ""insurance_657_054"", ""insurance_657_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is Carol Jenkins, my date of birth is June third nineteen twenty two."", ""Thank you Carol. Do you have your customer ID?"", ""It's three two four seven six two two eight."", ""Great. What can I do for you today?"", ""Oh! I need to pay my bill and ask a question about auto-pay."", ""I can definitely assist you with that today."", ""Great."", ""What policy were you wanting to pay on today?"", ""The auto policy."", ""Your Preferred Auto plan?"", ""Yeah that one."", ""Okay and how would you like to pay today?"", ""Well first, how much is it?"", ""I'm showing a balance due of three hundred twenty four dollars for July."", ""Okay. How can I pay?"", ""You can either use a credit card or your bank account information."", ""Okay. Well I don't know where my card is so I guess I'll use my bank account."", ""That will work. Do you know your routing and account number?"", ""The routing number is two six three two eight one six nine five or is it two six three two eight one six nine seven?"", ""I'm not sure ma'am."", ""Hang on and let me look it up."", ""Take your time."", ""Here it is. It's two six three two eight one six nine five."", ""Great and the account number?"", ""That's one two zero zero zero four seven six two two."", ""And is this a checking account or savings account?"", ""It's a checking account."", ""And we have carol underscore crafts a lot at gmail dot com. Is that still a good email address?"", ""Yes it is."", ""Great. So to confirm we're going to make a one time payment in the amount of three hundred twenty four dollars from the account ending in seven six two two."", ""Yes."", ""Perfect. I've got that processed and a confirmation sent to your email address."", ""Thank you."", ""You're welcome. What was your question about auto-pay?"", ""Oh yeah how can I enroll?"", ""I can do it for you over the phone or you can do it online through your account portal."", ""Oh where is that online?"", ""Are you logged in now?"", ""Yes."", ""Under the Pay Your Bill section you should see enroll in auto-pay."", ""Oh well jeez. There it is. I could've done that. ."", ""That's okay I'm glad I could help."", ""I'm a little off today."", ""That's okay. We all have those days."", ""That's for sure."", ""Was there anything else we could do for you today?"", ""No I think that's it!"", ""Great. There will be a brief survey at the end of the call that will rate your experience today. Would you like to participate?"", ""Sure."", ""Okay. The survey will start as soon as I disconnect."", ""Okay."", ""Have a great day!"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
658,"{""dialogue_id"": ""658"", ""turns"": {""turn_id"": [""insurance_658_000"", ""insurance_658_001"", ""insurance_658_002"", ""insurance_658_003"", ""insurance_658_004"", ""insurance_658_005"", ""insurance_658_006"", ""insurance_658_007"", ""insurance_658_008"", ""insurance_658_009"", ""insurance_658_010"", ""insurance_658_011"", ""insurance_658_012"", ""insurance_658_013"", ""insurance_658_014"", ""insurance_658_015"", ""insurance_658_016"", ""insurance_658_017"", ""insurance_658_018"", ""insurance_658_019"", ""insurance_658_020"", ""insurance_658_021"", ""insurance_658_022"", ""insurance_658_023"", ""insurance_658_024"", ""insurance_658_025"", ""insurance_658_026"", ""insurance_658_027"", ""insurance_658_028"", ""insurance_658_029"", ""insurance_658_030"", ""insurance_658_031"", ""insurance_658_032"", ""insurance_658_033"", ""insurance_658_034"", ""insurance_658_035"", ""insurance_658_036"", ""insurance_658_037"", ""insurance_658_038"", ""insurance_658_039"", ""insurance_658_040"", ""insurance_658_041"", ""insurance_658_042"", ""insurance_658_043"", ""insurance_658_044"", ""insurance_658_045"", ""insurance_658_046"", ""insurance_658_047"", ""insurance_658_048"", ""insurance_658_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah I'm trying to register my car and they need my insurance number and I don't have it."", ""That's not a problem. I can look it up for you!"", ""Great, thanks. Trying to register this car has been a nightmare. Hopefully this will be easier."", ""I understand. When I registered mine it took almost a week. It was crazy."", ""Yeah it's definitely been a process."", ""So to get us started may I have your first and last name please?"", ""It's under Shelly Rider."", ""Thanks, Shelly. May I have your social and date of birth?"", ""Yes it's five nine one two nine three four five six and my date of birth is June seven nineteen ninety one."", ""Great and we have your phone number as two five one three six three four eight seven two. Is that still correct?"", ""It was, but now it's two five one three four eight one two three four."", ""Okay great and for security purposes can you tell me your mother's maiden name?"", ""Yes it's Smith."", ""Thank you! I've got you all pulled up here. What plan were you needing the policy number for?"", ""it's my car insurance, I don't know what it's called."", ""It looks like you're enrolled in the Basic Auto plan."", ""Yes that's the one I need."", ""it looks like your policy number is one two three four five six seven eight."", ""Okay so that's one two three four five six seven eight."", ""That's correct."", ""How do I get proof of that?"", ""You can download it online or I can fax it to you."", ""How do I get it off the site?"", ""You'll need to log in to your profile. On the upper-left corner you will see print ID cards."", ""I don't know my password."", ""That's okay. I can reset that for you if you'd like?"", ""Can you? That'd be awesome."", ""Not a problem. We have your email as shelly rider eight eight at aol dot com. Is that still correct?"", ""Yes that's my email."", ""Okay, Shelly. What I've done is sent a password reset email to that address. Can you tell me if you received it?"", ""Let me check. Hang on."", ""Okay. Take your time."", ""Yes it looks like I got it."", ""Great. Now go ahead and click the link. It should ask you a security question. Do you see that?"", ""Yes it looks like it is."", ""Okay. Now you will just answer the question and select a new password."", ""Okay."", ""Were you able to get in?"", ""Yeah! It looks like I was."", ""Great."", ""Now I'm terrible at remembering these things. Do I need to call if I need to reset it again?"", ""You can actually reset it online using the forgot password option."", ""Okay."", ""Do you see the option to print your ID cards, Shelly?"", ""Yes I have them all printed and ready to go!"", ""Great! Was there anything else I could do for you today?"", ""No that's it."", ""Well great. I hope you have a good day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
659,"{""dialogue_id"": ""659"", ""turns"": {""turn_id"": [""insurance_659_000"", ""insurance_659_001"", ""insurance_659_002"", ""insurance_659_003"", ""insurance_659_004"", ""insurance_659_005"", ""insurance_659_006"", ""insurance_659_007"", ""insurance_659_008"", ""insurance_659_009"", ""insurance_659_010"", ""insurance_659_011"", ""insurance_659_012"", ""insurance_659_013"", ""insurance_659_014"", ""insurance_659_015"", ""insurance_659_016"", ""insurance_659_017"", ""insurance_659_018"", ""insurance_659_019"", ""insurance_659_020"", ""insurance_659_021"", ""insurance_659_022"", ""insurance_659_023"", ""insurance_659_024"", ""insurance_659_025"", ""insurance_659_026"", ""insurance_659_027"", ""insurance_659_028"", ""insurance_659_029"", ""insurance_659_030"", ""insurance_659_031"", ""insurance_659_032"", ""insurance_659_033"", ""insurance_659_034"", ""insurance_659_035"", ""insurance_659_036"", ""insurance_659_037"", ""insurance_659_038"", ""insurance_659_039"", ""insurance_659_040"", ""insurance_659_041"", ""insurance_659_042"", ""insurance_659_043"", ""insurance_659_044"", ""insurance_659_045"", ""insurance_659_046"", ""insurance_659_047"", ""insurance_659_048"", ""insurance_659_049"", ""insurance_659_050"", ""insurance_659_051"", ""insurance_659_052"", ""insurance_659_053"", ""insurance_659_054"", ""insurance_659_055"", ""insurance_659_056"", ""insurance_659_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah. I'm shopping around for life insurance rates and I wanted to see how you guys compare. I heard a lot of good things about your company from friends."", ""Perfect! I'd be more than happy to provide you with a life insurance quote."", ""Great."", ""Let's start with your first and last name."", ""It's Maria Sanchez."", ""Nice to meet you, Maria. What's got you in the market for life insurance?"", ""Well I'm not getting any younger and I don't want to leave my family with a burden."", ""I can definitely understand that. Smart choice."", ""I think so."", ""What state do you live in?"", ""I'm in Colorado."", ""Perfect. And you are female correct?"", ""Yes."", ""Do you currently use any type of tobacco products?"", ""No, never had any desire to."", ""Great. That will save you some money."", ""Hopefully so! ."", ""What is your height and weight?"", ""I am five foot seven inches tall and I weigh one hundred and forty pounds."", ""And do you have any pre-existing conditions?"", ""Nope I'm healthy as a horse so far."", ""Great to hear! So you would describe your health category as in good health?"", ""Absolutely."", ""What kind of coverage amount were you looking for?"", ""I was thinking around the five hundred thousand mark."", ""We can definitely manage that."", ""Great."", ""Now we do offer different types of policies. Are you familiar with life insurance?"", ""Not really."", ""Okay we have term life, whole life, and universal life that we offer here."", ""What's the difference?"", ""Term life is a set amount for a set period of time such as like ten years, twenty years, et cetera."", ""Okay."", ""Whole life and universal life are essentially for the remainder of your life and they build cash value."", ""Mm-hmm."", ""The difference between those is that in whole life we decide how the cash value is invested and universal life you have more control."", ""I like the idea of the ones that build cash value."", ""Great. Those are both good choices. Would you prefer whole life or universal life?"", ""probably whole life because I'm more familiar with it."", ""Great."", ""What is the price difference?"", ""The whole life policy we offer will be eighteen hundred per year."", ""And the universal life?"", ""It's quoted at twelve hundred per year."", ""okay. Yeah I still think I would prefer a whole life policy."", ""Great. May I have a phone number or email address to send the quote to?"", ""Yes my phone number is eight five zero seven one two eight five three three."", ""Great. Would you like it emailed also?"", ""Yes. Email is Maria dot Sanchez at gmail dot com."", ""Perfect! What do you say we go ahead and get you enrolled?"", ""I do have a few other places I want to get quotes from first. Can I call back in if I decide to move forward?"", ""Absolutely. You can call back in or select the personalized link in the email I sent to finalize the quote."", ""Great."", ""Was there anything else I could do for you today?"", ""No. I think that was it."", ""Great. I hope you enjoy the rest of your day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
660,"{""dialogue_id"": ""660"", ""turns"": {""turn_id"": [""insurance_660_000"", ""insurance_660_001"", ""insurance_660_002"", ""insurance_660_003"", ""insurance_660_004"", ""insurance_660_005"", ""insurance_660_006"", ""insurance_660_007"", ""insurance_660_008"", ""insurance_660_009"", ""insurance_660_010"", ""insurance_660_011"", ""insurance_660_012"", ""insurance_660_013"", ""insurance_660_014"", ""insurance_660_015"", ""insurance_660_016"", ""insurance_660_017"", ""insurance_660_018"", ""insurance_660_019"", ""insurance_660_020"", ""insurance_660_021"", ""insurance_660_022"", ""insurance_660_023"", ""insurance_660_024"", ""insurance_660_025"", ""insurance_660_026"", ""insurance_660_027"", ""insurance_660_028"", ""insurance_660_029"", ""insurance_660_030"", ""insurance_660_031"", ""insurance_660_032"", ""insurance_660_033"", ""insurance_660_034"", ""insurance_660_035"", ""insurance_660_036"", ""insurance_660_037"", ""insurance_660_038"", ""insurance_660_039"", ""insurance_660_040"", ""insurance_660_041"", ""insurance_660_042"", ""insurance_660_043"", ""insurance_660_044"", ""insurance_660_045"", ""insurance_660_046"", ""insurance_660_047"", ""insurance_660_048"", ""insurance_660_049"", ""insurance_660_050"", ""insurance_660_051"", ""insurance_660_052"", ""insurance_660_053"", ""insurance_660_054"", ""insurance_660_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes we just adopted a new baby and I need to add her to my health plan."", ""Congratulations! I'm sure you're ecstatic."", ""Oh thank you. Yes we are very very happy."", ""That's great. I'd be more than happy to help you add her."", ""Perfect."", ""May I have your first and last name?"", ""It's Sally Rider."", ""Thank you, Sally. Do you know your customer ID?"", ""I sure do. One second and let me grab it."", ""Take your time."", ""Alright I have it. Are you ready?"", ""Go for it."", ""It's one three seven two six two four two."", ""Perfect and for security purposes can you verify your date of birth?"", ""My date of birth?"", ""Yes."", ""It's November seventh nineteen eighty four."", ""Great. Thank you for that. What is your new baby's first name?"", ""It's Elizabeth."", ""And that's e. l. i. z. a. b. e. t. h.?"", ""That's right."", ""Great. And have they made her last name the same as yours?"", ""Yes."", ""So that's r. i. d. e. r.?"", ""That's correct."", ""Great. What is Elizabeth's date of birth?"", ""It is July third two thousand twenty."", ""Well happy late birthday to Elizabeth!"", ""I will be sure to tell her ."", ""Does she have any kind of health issues?"", ""No she is healthy as a horse."", ""That's great to hear."", ""I agree."", ""Alright so I have her added here. It looks like your premium is going to go up by thirty three dollars per month."", ""That's not bad."", ""Not at all. Because you've already paid your bill this month there is a prorated charge of twelve dollars for the remainder of the month."", ""Okay."", ""How would you like to pay today?"", ""Credit card."", ""Great I'll just need that card number, expiration date, and CVV code."", ""It's one two three four five seven eight eight two four six two and three seven two two."", ""Mm-hmm."", ""The expiration date is twelve twenty four and "", ""The security code on the back?"", ""That's three two two."", ""Perfect. So just to confirm we've added miss Elizabeth to your health coverage effective today and we're making a one time charge of twelve dollars to the card ending in three seven two two."", ""That's correct."", ""Awesome. Well I have all of that processed for you. You should receive new cards in the mail in about four to seven business days."", ""Great."", ""What else can I do for you today?"", ""I think that's all."", ""Well congratulations again. Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
661,"{""dialogue_id"": ""661"", ""turns"": {""turn_id"": [""insurance_661_000"", ""insurance_661_001"", ""insurance_661_002"", ""insurance_661_003"", ""insurance_661_004"", ""insurance_661_005"", ""insurance_661_006"", ""insurance_661_007"", ""insurance_661_008"", ""insurance_661_009"", ""insurance_661_010"", ""insurance_661_011"", ""insurance_661_012"", ""insurance_661_013"", ""insurance_661_014"", ""insurance_661_015"", ""insurance_661_016"", ""insurance_661_017"", ""insurance_661_018"", ""insurance_661_019"", ""insurance_661_020"", ""insurance_661_021"", ""insurance_661_022"", ""insurance_661_023"", ""insurance_661_024"", ""insurance_661_025"", ""insurance_661_026"", ""insurance_661_027"", ""insurance_661_028"", ""insurance_661_029"", ""insurance_661_030"", ""insurance_661_031"", ""insurance_661_032"", ""insurance_661_033"", ""insurance_661_034"", ""insurance_661_035"", ""insurance_661_036"", ""insurance_661_037"", ""insurance_661_038"", ""insurance_661_039"", ""insurance_661_040"", ""insurance_661_041"", ""insurance_661_042"", ""insurance_661_043"", ""insurance_661_044"", ""insurance_661_045"", ""insurance_661_046"", ""insurance_661_047"", ""insurance_661_048"", ""insurance_661_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah I need to check my account balance."", ""Okay I'd be happy to assist you today. May I have your first and last name?"", ""Yeah it's Kasey Brown. My date of birth is June second nineteen ninety four and my mother's maiden name is Green."", ""Thank you, Kasey. Do you have your customer number by chance?"", ""Oh hang on and let me see if I have that with me."", ""No worries. Take your time."", ""I don't have it."", ""Not a problem. I can look you up a different way."", ""Okay good."", ""What's the phone number associated with the account?"", ""It's eight five zero three five nine four five six seven."", ""Okay, great. Can you also tell me your social?"", ""it's five nine one three zero one two three four."", ""Perfect. I've got you pulled up here. What plan balance were you looking for?"", ""what do you mean?"", ""I see you have life, pet and auto insurance with us. Which balance were you looking for?"", ""Oh! I need to know how much is left on my car insurance."", ""I understand. It looks like your remaining balance is eight hundred seventy two for the plan and you have a bill of one hundred thirty five due tomorrow."", ""Okay. Can you tell me the life insurance now?"", ""Yes. The life insurance balance is three hundred twenty three dollars and a payment of eighty seven is due on the twenty eighth of this month."", ""Okay."", ""Would you like to go ahead and make a payment?"", ""Yeah could I? That'd be great."", ""Sure! Which policy would you like to pay today?"", ""Just the car insurance for right now."", ""Not a problem. So you just want to pay the payment of one hundred thirty five that's due tomorrow?"", ""Yes."", ""Would you like to pay by check or credit card?"", ""let me see if I have my credit card with me."", ""Okay take your time."", ""I do have that. What do you need off of it?"", ""I'll need the credit card number, security code, and expiration date."", ""okay. The number is one two three four five six seven eight nine one two three four five six seven."", ""Thank you, and the security code on the back?"", ""It's one two three and the expiration is twelve twenty four."", ""Perfect. Just to confirm we are making a one time payment of one hundred thirty five dollars today on the card ending in four five six seven?"", ""Yes that's correct."", ""Okay! I've gone ahead and processed that payment for you."", ""When will that show up on my account."", ""It should post today and you should see the credit within twenty four business hours."", ""And when will it come out of my bank?"", ""It's usually same day but that's up to your bank mostly."", ""Oh okay."", ""Was there anything else I could do for you today?"", ""No I think that's all."", ""Perfect, once I disconnect there will be a brief survey about your experience today. Do you mind filling that out?"", ""Sure. I can do that."", ""Perfect. Enjoy your day. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
662,"{""dialogue_id"": ""662"", ""turns"": {""turn_id"": [""insurance_662_000"", ""insurance_662_001"", ""insurance_662_002"", ""insurance_662_003"", ""insurance_662_004"", ""insurance_662_005"", ""insurance_662_006"", ""insurance_662_007"", ""insurance_662_008"", ""insurance_662_009"", ""insurance_662_010"", ""insurance_662_011"", ""insurance_662_012"", ""insurance_662_013"", ""insurance_662_014"", ""insurance_662_015"", ""insurance_662_016"", ""insurance_662_017"", ""insurance_662_018"", ""insurance_662_019"", ""insurance_662_020"", ""insurance_662_021"", ""insurance_662_022"", ""insurance_662_023"", ""insurance_662_024"", ""insurance_662_025"", ""insurance_662_026"", ""insurance_662_027"", ""insurance_662_028"", ""insurance_662_029"", ""insurance_662_030"", ""insurance_662_031"", ""insurance_662_032"", ""insurance_662_033"", ""insurance_662_034"", ""insurance_662_035"", ""insurance_662_036"", ""insurance_662_037"", ""insurance_662_038"", ""insurance_662_039"", ""insurance_662_040"", ""insurance_662_041"", ""insurance_662_042"", ""insurance_662_043"", ""insurance_662_044"", ""insurance_662_045"", ""insurance_662_046"", ""insurance_662_047"", ""insurance_662_048"", ""insurance_662_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes, I need to file a claim. We lost my wife this week."", ""I'm so sorry for your loss. I'll definitely be able to assist you with that claim."", ""Thank you."", ""May I have your first and last name please?"", ""Yes it's Jason Gresham, date of birth is nine twenty two fourty nine."", ""Thank you, Jason. Do you have your customer ID handy?"", ""Let me see if I have it in my wallet."", ""No problem. Take your time."", ""I have papers everywhere. You never realize how much paperwork is involved when someone passes away."", ""I can't imagine. I'm sure it's complicated on top of dealing with losing someone. Hopefully we can make this easy for you."", ""Hopefully so. My customer ID is one two three four five six seven eight."", ""Thank you for that. May I have your wife's first and last name?"", ""Yes it was Gloria Gresham."", ""And her date of birth?"", ""It was January third nineteen fifty."", ""Thank you, Jason. What state did you reside in when she passed?"", ""We have lived in Florida all of our lives."", ""Now I do see two policies here. One for you and one for her. Do you have her policy number?"", ""Hang on and let me see if that's around here in these papers."", ""No problem."", ""Okay it's one two three five six seven eight nine."", ""Thank you for that."", ""You're welcome."", ""And we have eight five zero four five nine one two three four as your phone number. Is that correct?"", ""Yes."", ""Okay. We're almost done here, mister Gresham."", ""Okay."", ""Can you tell me what day missus Gresham passed away?"", ""Yes. It was July twenty third of twenty twenty one."", ""And what was her cause of death?"", ""Heart attack."", ""Thank you for that."", ""You're welcome."", ""I have a claim number ready for you whenever you're ready, sir."", ""I'm ready."", ""It's one two three four five six seven."", ""Okay so what happens now?"", ""I have filed the claim and put it in the queue for your claims representative. He or she will call you to collect some documents so the claim can be finalized."", ""What kind of documents will they need?"", ""Generally they will ask for a copy of her death certificate and a routing and account number for payout or an address to mail a check to."", ""Oh. Okay."", ""Was there anything else I can do for you today?"", ""No that's all."", ""Okay. Again, I am so sorry for your loss. There will be a brief survey after I disconnect that examines your experience today if you'd like to participate."", ""Yes, I can do that."", ""Okay. Thank you, Jason. The survey will start after I disconnect. Please let us know if there's anything else we can do for you."", ""Okay, thank you."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
663,"{""dialogue_id"": ""663"", ""turns"": {""turn_id"": [""insurance_663_000"", ""insurance_663_001"", ""insurance_663_002"", ""insurance_663_003"", ""insurance_663_004"", ""insurance_663_005"", ""insurance_663_006"", ""insurance_663_007"", ""insurance_663_008"", ""insurance_663_009"", ""insurance_663_010"", ""insurance_663_011"", ""insurance_663_012"", ""insurance_663_013"", ""insurance_663_014"", ""insurance_663_015"", ""insurance_663_016"", ""insurance_663_017"", ""insurance_663_018"", ""insurance_663_019"", ""insurance_663_020"", ""insurance_663_021"", ""insurance_663_022"", ""insurance_663_023"", ""insurance_663_024"", ""insurance_663_025"", ""insurance_663_026"", ""insurance_663_027"", ""insurance_663_028"", ""insurance_663_029"", ""insurance_663_030"", ""insurance_663_031"", ""insurance_663_032"", ""insurance_663_033"", ""insurance_663_034"", ""insurance_663_035"", ""insurance_663_036"", ""insurance_663_037"", ""insurance_663_038"", ""insurance_663_039"", ""insurance_663_040"", ""insurance_663_041"", ""insurance_663_042"", ""insurance_663_043"", ""insurance_663_044"", ""insurance_663_045"", ""insurance_663_046"", ""insurance_663_047"", ""insurance_663_048"", ""insurance_663_049"", ""insurance_663_050"", ""insurance_663_051"", ""insurance_663_052"", ""insurance_663_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is Carol Brown and I've been a customer with you guys for about six years but I'm afraid someone has my information so I need to change my security question."", ""Hi Carol. I can definitely understand wanting to keep your account secure. I can definitely help."", ""Great."", ""Do you know your customer ID?"", ""Let me see if I can find it."", ""No problem. Take your time."", ""Is it on my bill somewhere?"", ""Yes it should be in the upper left hand corner."", ""Oh I see it. It's one two three four five six seven eight."", ""Great. Thank you. For security purposes can you tell me your date of birth?"", ""Yes it's January ninth nineteen seventy four."", ""Thank you for that. To begin with can you verify your current security question?"", ""It should be my mother's maiden name."", ""That's correct. And what is the answer?"", ""Green."", ""Perfect. What would you like the new security question to be?"", ""How about my favorite pet's name?"", ""That would work."", ""Okay."", ""What would you like the answer to be?"", ""Let's put Fluffy as the answer."", ""Okay so to confirm we have changed your security question to favorite pet's name with a new answer of Fluffy."", ""Yes that's right."", ""Okay great. Was there anything else I could answer for you today?"", ""Yes is there another way to change these other than calling in?"", ""Yes there is. You can always change them in your profile settings online."", ""Where is that at?"", ""Are you currently logged in to your online account?"", ""No but hang on and I can get logged in."", ""Okay."", ""Okay I'm there."", ""Great. In the upper right hand corner you should see a dropdown menu."", ""Yes."", ""Once you hover over that profile settings should be in about the middle of the menu."", ""Oh. I see it! That makes sense."", ""Yes ma'am. What else can I answer for you today?"", ""Well while I have you can you tell me when my bill is due?"", ""Of course! What policy would you like the bill information on?"", ""I think my auto policy is next."", ""Yes ma'am. It looks like your auto policy bill is due on July thirtieth in the amount of two hundred thirty dollars."", ""Okay great."", ""Would you like to go ahead and make the payment?"", ""No, not at this moment."", ""Okay. Was there anything else I could do for you?"", ""No. I think that's all for today."", ""There will be a brief survey at the end of the call to rate your experience today. Would you like to participate?"", ""Sure!"", ""Perfect. It will begin as soon as I disconnect the call."", ""Okay. So just hold on the line?"", ""Yes ma'am."", ""I understand."", ""Have a good day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
664,"{""dialogue_id"": ""664"", ""turns"": {""turn_id"": [""insurance_664_000"", ""insurance_664_001"", ""insurance_664_002"", ""insurance_664_003"", ""insurance_664_004"", ""insurance_664_005"", ""insurance_664_006"", ""insurance_664_007"", ""insurance_664_008"", ""insurance_664_009"", ""insurance_664_010"", ""insurance_664_011"", ""insurance_664_012"", ""insurance_664_013"", ""insurance_664_014"", ""insurance_664_015"", ""insurance_664_016"", ""insurance_664_017"", ""insurance_664_018"", ""insurance_664_019"", ""insurance_664_020"", ""insurance_664_021"", ""insurance_664_022"", ""insurance_664_023"", ""insurance_664_024"", ""insurance_664_025"", ""insurance_664_026"", ""insurance_664_027"", ""insurance_664_028"", ""insurance_664_029"", ""insurance_664_030"", ""insurance_664_031"", ""insurance_664_032"", ""insurance_664_033"", ""insurance_664_034"", ""insurance_664_035"", ""insurance_664_036"", ""insurance_664_037"", ""insurance_664_038"", ""insurance_664_039"", ""insurance_664_040"", ""insurance_664_041"", ""insurance_664_042"", ""insurance_664_043"", ""insurance_664_044"", ""insurance_664_045"", ""insurance_664_046"", ""insurance_664_047"", ""insurance_664_048"", ""insurance_664_049"", ""insurance_664_050"", ""insurance_664_051"", ""insurance_664_052"", ""insurance_664_053"", ""insurance_664_054"", ""insurance_664_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey I mailed my check a few days ago to pay you guys and I don't see where it has hit my account. Can you tell me if you see it on your end?"", ""I'd be happy to look into that for you."", ""Great."", ""What's your first and last name?"", ""It's Mary Jones."", ""Thank you, Mary. Do you know your customer ID?"", ""I don't. I'm sorry."", ""That's okay. We can look you up a different way."", ""Good."", ""What's your full social and date of birth?"", ""The social is four two four three two seven six nine two."", ""Mm-hmm."", ""The date of birth is April third nineteen fifty three."", ""Great. Thanks for that information. Can you tell me the phone number associated with the account?"", ""Yes it's either two five one three six three four nine eight four or three six three four nine eight two."", ""Okay we have the one ending in four nine eight four. Is that still the best number?"", ""Yes."", ""Great and for security purposes can you tell me your mother's maiden name?"", ""It's Johnson."", ""Thank you for that. I've got you pulled up here."", ""Okay."", ""What day did you say you mailed the check?"", ""It was like three days ago."", ""So Monday?"", ""Yes."", ""Okay I don't see where anything has been posted to the account or anything that's pending."", ""Well where could it be?"", ""It's possible that it just hasn't made it here yet. Normally we ask that you give us five to seven business days to process the payment if you mail it in."", ""Oh okay. So I shouldn't worry just yet."", ""No ma'am I wouldn't. It's very possible it's just not made it here."", ""Okay can I pay this online? I've never tried."", ""You sure can we usually recommend it that way because it's more secure than mailing a check."", ""Well how do I do it?"", ""Are you logged in right now?"", ""No hang on and let me get logged in."", ""Take your time."", ""Okay I'm here."", ""Great in the center of the navigation bar you should see the option to pay bill."", ""Oh there it is."", ""Yes then you'll select that and "", ""Just enter in all of my info?"", ""Yes exactly."", ""That seems so easy."", ""Yes it is!"", ""I'll do that from now on."", ""Great. Was there anything else we could do for you today?"", ""No I think that was everything today."", ""Okay. There will be a brief survey after the call that will rate your experience today. Would you like to participate?"", ""Sure!"", ""Okay once the call disconnects just hold on the line. The survey will start then."", ""Okay."", ""Thank you for calling. Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
665,"{""dialogue_id"": ""665"", ""turns"": {""turn_id"": [""insurance_665_000"", ""insurance_665_001"", ""insurance_665_002"", ""insurance_665_003"", ""insurance_665_004"", ""insurance_665_005"", ""insurance_665_006"", ""insurance_665_007"", ""insurance_665_008"", ""insurance_665_009"", ""insurance_665_010"", ""insurance_665_011"", ""insurance_665_012"", ""insurance_665_013"", ""insurance_665_014"", ""insurance_665_015"", ""insurance_665_016"", ""insurance_665_017"", ""insurance_665_018"", ""insurance_665_019"", ""insurance_665_020"", ""insurance_665_021"", ""insurance_665_022"", ""insurance_665_023"", ""insurance_665_024"", ""insurance_665_025"", ""insurance_665_026"", ""insurance_665_027"", ""insurance_665_028"", ""insurance_665_029"", ""insurance_665_030"", ""insurance_665_031"", ""insurance_665_032"", ""insurance_665_033"", ""insurance_665_034"", ""insurance_665_035"", ""insurance_665_036"", ""insurance_665_037"", ""insurance_665_038"", ""insurance_665_039"", ""insurance_665_040"", ""insurance_665_041"", ""insurance_665_042"", ""insurance_665_043"", ""insurance_665_044"", ""insurance_665_045"", ""insurance_665_046"", ""insurance_665_047"", ""insurance_665_048"", ""insurance_665_049"", ""insurance_665_050"", ""insurance_665_051"", ""insurance_665_052"", ""insurance_665_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes. I think I've been a victim of identity theft so I need to change my security question for you guys so I can keep my stuff safe."", ""Oh no! I'm sorry to hear that. Identity theft can be hard to recover from."", ""It's been a nightmare so far."", ""I'm so sorry. Let's see if we can make it a little easier."", ""That sounds great."", ""May I have your first and last name please?"", ""Yes it's Shelby Saunders."", ""Thank you, Shelby. Do you know your customer ID?"", ""Let me get it I have it written down on a piece of paper in my purse."", ""Take your time."", ""Okay I have it. Are you ready."", ""Go for it."", ""It's one two three four five six seven eight."", ""Great. And can you verify your date of birth for me?"", ""It's February eighth of nineteen sixty."", ""Thank you for that."", ""You're welcome."", ""We have the security question listed as your mother's maiden name. Does that sound correct?"", ""Yes and the answer should be Green. I need to change that."", ""Yes that is what we have. What would you like to change it to?"", ""I honestly don't know."", ""A lot of customers use their favorite pet's name or their high school mascot. Things like that you know?"", ""Yeah. I'm just trying to think of something unique because of the information that was stolen."", ""I understand. Some of the more secure security questions are ones like favorite place to visit or first restaurant I ever went to."", ""Oh really?"", ""Yes. those that have to do more with like memories tend to be harder to guess the answers to."", ""Okay let's go with where I went on my first date."", ""Okay and what answer would you like to put on there?"", ""Burger King."", ""Sounds like a very fancy first date. ."", ""Well it was to a teenager!"", ""Yeah I guess so. I'm sure no one would guess that."", ""No not at all that's why I chose it."", ""We have your email on file as shelby says nineteen sixty at hotmail dot com. Is that still a good email?"", ""No I had to change it due to the theft."", ""What is your new email?"", ""It's shelby underscore saunders at gmail dot com."", ""Got it. I've gone ahead and updated that and sent a confirmation message of the changes we made today."", ""Okay good."", ""What else can I do for you today?"", ""Can you tell me when my next bill is due?"", ""Yes ma'am. It's due on the tenth of August."", ""Okay so I still have a while."", ""Yes ma'am. What else can I answer for you today?"", ""I think that's all for today."", ""Great. There will be a brief survey at the end of the call to rate your experience today. Would you like to participate?"", ""Yes."", ""Perfect. Just hold on the line after I disconnect and the survey will start."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
666,"{""dialogue_id"": ""666"", ""turns"": {""turn_id"": [""insurance_666_000"", ""insurance_666_001"", ""insurance_666_002"", ""insurance_666_003"", ""insurance_666_004"", ""insurance_666_005"", ""insurance_666_006"", ""insurance_666_007"", ""insurance_666_008"", ""insurance_666_009"", ""insurance_666_010"", ""insurance_666_011"", ""insurance_666_012"", ""insurance_666_013"", ""insurance_666_014"", ""insurance_666_015"", ""insurance_666_016"", ""insurance_666_017"", ""insurance_666_018"", ""insurance_666_019"", ""insurance_666_020"", ""insurance_666_021"", ""insurance_666_022"", ""insurance_666_023"", ""insurance_666_024"", ""insurance_666_025"", ""insurance_666_026"", ""insurance_666_027"", ""insurance_666_028"", ""insurance_666_029"", ""insurance_666_030"", ""insurance_666_031"", ""insurance_666_032"", ""insurance_666_033"", ""insurance_666_034"", ""insurance_666_035"", ""insurance_666_036"", ""insurance_666_037"", ""insurance_666_038"", ""insurance_666_039"", ""insurance_666_040"", ""insurance_666_041"", ""insurance_666_042"", ""insurance_666_043"", ""insurance_666_044"", ""insurance_666_045"", ""insurance_666_046"", ""insurance_666_047"", ""insurance_666_048"", ""insurance_666_049"", ""insurance_666_050"", ""insurance_666_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah. I think I've accidentally locked myself out of my online account. It's been giving me an error message."", ""Okay I'll be happy to help with that. May I have your first and last name?"", ""Yes it's Olivia Washington."", ""Thank you Olivia. We will probably just need to reset your password in order to clear that error message."", ""Okay."", ""Do you know your customer number?"", ""I don't actually. I'm sorry."", ""That's okay. We can look you up a different way."", ""Okay. What do you need from me?"", ""What is your social and date of birth?"", ""My social security number is one two three four five six seven eight nine and my date of birth is January third nineteen ninety one."", ""Thank you for that, and do you have the phone number associated with the account?"", ""Oh. Yes it should be two five one three six three four five six seven."", ""Perfect. And finally, for security purposes, can you verify your mother's maiden name?"", ""It's Rogers."", ""Great. So in order to reset your password I'll just need to email you a reset link."", ""Okay."", ""Is your email still Olivia underscore rocks at hotmail dot com."", ""Oh no. It needs to be changed to Olivia dot Washington twenty nine at gmail dot com."", ""Okay. I've got that updated for you. Do you have access to that email right now?"", ""Yes."", ""Okay go ahead and get logged in. I've sent you a reset link to the email address you gave me."", ""Okay. One second."", ""Take your time."", ""Okay I see it here. Do I just click the link?"", ""Yes just select that link. It should open a window that has an option to select a new password."", ""Okay I see it."", ""Remember that your new password has to contain a capital letter, a number and at least one symbol."", ""Okay."", ""Were you able to get it changed?"", ""Yes."", ""Great now go back to the home page and try to log in."", ""Okay."", ""Let me know if that works for you."", ""It looks like it worked. I'm able to get into my account now."", ""Great! Is there anything else I can do for you?"", ""Yeah where do I go on here to pay my bill?"", ""To pay your bill you will go to the top left hand corner and select policy options."", ""Okay so top left."", ""Yes."", ""Oh I see here. Policy options."", ""Yes and under than you should see pay bill."", ""Oh there it is. Thank you so much."", ""You're very welcome. What else can I answer for you today?"", ""That's it for today I think."", ""Alright then. There will be a brief survey after the call to rate your experience today. Would you be interested in participating?"", ""Sure."", ""Perfect. The survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day, Olivia. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
667,"{""dialogue_id"": ""667"", ""turns"": {""turn_id"": [""insurance_667_000"", ""insurance_667_001"", ""insurance_667_002"", ""insurance_667_003"", ""insurance_667_004"", ""insurance_667_005"", ""insurance_667_006"", ""insurance_667_007"", ""insurance_667_008"", ""insurance_667_009"", ""insurance_667_010"", ""insurance_667_011"", ""insurance_667_012"", ""insurance_667_013"", ""insurance_667_014"", ""insurance_667_015"", ""insurance_667_016"", ""insurance_667_017"", ""insurance_667_018"", ""insurance_667_019"", ""insurance_667_020"", ""insurance_667_021"", ""insurance_667_022"", ""insurance_667_023"", ""insurance_667_024"", ""insurance_667_025"", ""insurance_667_026"", ""insurance_667_027"", ""insurance_667_028"", ""insurance_667_029"", ""insurance_667_030"", ""insurance_667_031"", ""insurance_667_032"", ""insurance_667_033"", ""insurance_667_034"", ""insurance_667_035"", ""insurance_667_036"", ""insurance_667_037"", ""insurance_667_038"", ""insurance_667_039"", ""insurance_667_040"", ""insurance_667_041"", ""insurance_667_042"", ""insurance_667_043"", ""insurance_667_044"", ""insurance_667_045"", ""insurance_667_046"", ""insurance_667_047"", ""insurance_667_048"", ""insurance_667_049"", ""insurance_667_050"", ""insurance_667_051"", ""insurance_667_052"", ""insurance_667_053"", ""insurance_667_054"", ""insurance_667_055"", ""insurance_667_056"", ""insurance_667_057"", ""insurance_667_058"", ""insurance_667_059"", ""insurance_667_060"", ""insurance_667_061"", ""insurance_667_062"", ""insurance_667_063"", ""insurance_667_064"", ""insurance_667_065"", ""insurance_667_066"", ""insurance_667_067"", ""insurance_667_068"", ""insurance_667_069"", ""insurance_667_070"", ""insurance_667_071"", ""insurance_667_072"", ""insurance_667_073"", ""insurance_667_074"", ""insurance_667_075"", ""insurance_667_076"", ""insurance_667_077"", ""insurance_667_078"", ""insurance_667_079"", ""insurance_667_080"", ""insurance_667_081"", ""insurance_667_082"", ""insurance_667_083"", ""insurance_667_084"", ""insurance_667_085"", ""insurance_667_086"", ""insurance_667_087"", ""insurance_667_088"", ""insurance_667_089"", ""insurance_667_090"", ""insurance_667_091"", ""insurance_667_092"", ""insurance_667_093"", ""insurance_667_094"", ""insurance_667_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Jazzabelle. How may I help you today?"", ""Well hi Jazzabelle. That is a beautiful name!"", ""Thank you! What can I do for you today?"", ""well I got my bill yesterday and why is it higher this time?"", ""I will be glad to help you with that. Who am I speaking with today?"", ""Misses Gray. Oh, you probably need my first name huh. It's Isabelle, Isabelle Gray."", ""Thank you misses Gray. And, for verification purposes may I have your birthdate and social security number?"", ""My birthdate is three twenty nineteen seventy. Do you really need my social cause I don't know it. I will have to get it for you."", ""I do need it misses Gray. It helps me to verify who I am speaking with and that I have the correct account pulled up in order to help you today."", ""Okay. Hang on."", ""Take your time misses Gray."", ""Okay I got it are you ready for it?"", ""I am ready when you are."", ""It's one three six dash two five dash six seven seven eight."", ""Great! The address I have on file is twenty-two Sandy Lane, Saint Potter, Illinois, four four six five four. Is that still correct?"", ""Yeah that's where I live!"", ""Do you have an email you would like for me to add to your account misses Gray?"", ""My email is Gracie with an I E at twenty-one mail dot com."", ""And, what is the phone number we should have on file for you misses Gray?"", ""Four two six two one two four four eight nine."", ""I have your email as Gracie with an I E at twenty-one mail dot com and your phone number as four two six two one two four four eight nine."", ""You got it!"", ""Okay I am looking at your account and I see that you changed your"", ""I didn't change anything!"", ""On my end I see that back in November you set your payment plan up to the four payments instead of the standard six payments."", ""No I didn't change anything. I wanna take my credit card off my account."", ""Sure I can do that misses Gray. Now once I take your credit card off of your account that will stop the automatic payments."", ""Great! That is exactly what I want. I I just couldn't remember what is was called. Take it off for me please."", ""Absolutely misses Gray!"", ""So my card is off?"", ""Yes. Your card is off and the automatic payments have been stopped, okay?"", ""Can we talk about why my bill is higher please? I well I can't pay this much. It's too high. I don't have that much money."", ""I understand your concern misses Gray. Let me look at your account and see what we can do."", ""My insurance has been the same all these years and now it's higher."", ""Your actual policy is the same misses Gray. At some point you opted to pay in four instead of six which made your individual payments higher but your total cost of your policy is still the same price that it has always been."", ""Oh oh oh okay I see. I understand now. I think you are right! Maybe I did change that a few months ago. But, why did it just now change my payment?"", ""Well since you were close to the end of your policy it changed your payment plan for the upcoming policy which just started this month."", ""okay I guess."", ""But, give me a minute here misses Gray. I am going to see what I can do to put your payments back to where they were, okay?"", ""Oh honey that would be great! Cause I don't have any more money than that."", ""I understand."", ""I am retired you know. So I have a fixed income and I can't pay more than I been paying."", ""I completely understand and you should not have to. I think I got it!"", ""I sure hope so!"", ""Good news misses Gray! I was able to set your payments back to where they were and what you have been paying and I was able to set it so you don't need to make your first payment until next month. How does that sound to you?"", ""Next month? Will I still have insurance this month? That sounds fishy to me."", ""I understand your hesitation misses Gray. I will explain to you what I did so you feel comfortable with the situation, okay?"", ""mhm yeah I would appreciate that."", ""Okay, first, I just went in and changed your four payment plan back to what it originally was at the six payment plan. This means you would be paying only the amount you have in the past. I also went in and checked for discounts to see if there was one I could apply to your account just to show our appreciation for being a good customer."", ""Well that is very nice of you. Thank you!"", ""Your welcome! I was able to find a discount for individuals that have had consistent insurance with us for at least ten years. This reduced your policy amount by a whole month's payment. That's wonderful don't you think?"", ""Let me make sure I understand okay?"", ""Sure, I want you to be completely satisfied with everything I am doing today misses Gray."", ""So you put my payments back to where they was before I changed them the last time I was online.."", ""Yes, that is exactly what I did. By doing this it did not change anything in your policy just your number of payments to be made in order for your policy to be paid in full."", ""Oh I see. I get it now. Sorry for being skeptical. It's it's just so many people try to take us old people as dummies and well they take our money when they can. You know?"", ""Unfortunately miss Gray you are correct. There are a lot of scams out there. And, you are being diligent by wanting more answers. However, I can assure you we at Rivertown are always looking out for our customers."", ""That is nice to hear."", ""And the discount I gave you is one an agent can give a customer after they have had a policy consistently for at least ten years with us. that discount well when I applied the discount to your account it lowered your policy by a month's payment. So after this policy your monthly payments will be lower by about ten dollars a month."", ""Oh that is wonderful. Thank you so much for that."", ""Oh you are welcome misses Gray."", ""Hey can I just just send a check to pay my bill?"", ""You sure can! Would you like for me to change your bill delivery method to come in the mail?"", ""Well yeah that would be easier for me I think."", ""Okay, that is not a problem."", ""Thank you."", ""Your welcome."", ""You are a nice person to talk to."", ""that is so nice of you misses Gray. It is nice to hear that from customers!"", ""I call places and sometimes well the girls are just mean and should not be on the phone you know."", ""Well I strive to make the call as pleasant as possible and to resolve all of your issues. I want you to be happy when you hang up even if you were not when you called."", ""Well you did a good job today okay?"", ""That means a lot to me misses Gray, it really does."", ""They should give you a raise."", ""I agree."", ""fat chance huh!"", ""well we do get bonuses for good performace. That's like a raise isn't it?"", ""can you eat or wear your bonus?"", ""no!"", ""Then it's not a real bonus or raise ."", ""Well you got me there. I would like to go over what changes we made today okay misses Gray?"", ""That's fine. Go ahead."", ""We canceled your automatic payments by taking your credit card off of your account."", ""Yes."", ""I changed your payment plan back to the six payment plan as you previously had on your account."", ""Yeah."", ""I applied a discount to your policy which gave you a free month being this month."", ""That was the best thing!"", ""Yes, that is always nice isn't it? I also added an email address to your account and changed your bill delivery method to come in the mail."", ""That will be so much better for me."", ""That's great! Was there anything else that you would like me to help you with today misses Gray?"", ""No mhm I think that is all."", ""Okay, well I appreciate your calling Rivertown today and I am glad I was able to help you resolve your issues."", ""Thank you and you have a very happy rest of your day, okay?"", ""I will and you as well misses Gray. Bye-bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [""CancelAutomaticBilling""], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
668,"{""dialogue_id"": ""668"", ""turns"": {""turn_id"": [""insurance_668_000"", ""insurance_668_001"", ""insurance_668_002"", ""insurance_668_003"", ""insurance_668_004"", ""insurance_668_005"", ""insurance_668_006"", ""insurance_668_007"", ""insurance_668_008"", ""insurance_668_009"", ""insurance_668_010"", ""insurance_668_011"", ""insurance_668_012"", ""insurance_668_013"", ""insurance_668_014"", ""insurance_668_015"", ""insurance_668_016"", ""insurance_668_017"", ""insurance_668_018"", ""insurance_668_019"", ""insurance_668_020"", ""insurance_668_021"", ""insurance_668_022"", ""insurance_668_023"", ""insurance_668_024"", ""insurance_668_025"", ""insurance_668_026"", ""insurance_668_027"", ""insurance_668_028"", ""insurance_668_029"", ""insurance_668_030"", ""insurance_668_031"", ""insurance_668_032"", ""insurance_668_033"", ""insurance_668_034"", ""insurance_668_035"", ""insurance_668_036"", ""insurance_668_037"", ""insurance_668_038"", ""insurance_668_039"", ""insurance_668_040"", ""insurance_668_041"", ""insurance_668_042"", ""insurance_668_043"", ""insurance_668_044"", ""insurance_668_045"", ""insurance_668_046""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi. This is Holly from Rivertown Insurance. What can I help you with today?"", ""Hi, Holly. I'm Melissa Stimson and I want to change the way I pay automatically."", ""Nice to talk to you Melissa. Can I get your account number and date of birth?"", ""My account number is five two nine four, six six one four."", ""Great."", ""My date of birth is September eighteenth, nineteen sixty-one."", ""Thanks for confirming that for me."", ""No problem."", ""So did I hear you right? You want to change your preferred method of payment?"", ""Yes, that's right."", ""Okay. Do you have an online account with us?"", ""Yes, I do."", ""We can do this together online if you'd like and I can walk you through it."", ""Okay. That sounds great. I wanna make sure that I'm, doing it right."", ""Of course. Go ahead and sign on and I'll wait till you get it up on your screen."", ""Okay, this might take a sec."", ""Take your time and let me know when you're up."", ""Okay, I'm at the what do you call it? Oh yeah, the home screen."", ""Okay, great. Now at the top you'll see a bar with different sections. Click on \""Billing\"" for me, please."", ""Got it."", ""Okay now you should see your current method of payment. Do you see it?"", ""Yeah."", ""Okay beneath that there should be a box with a plus sign in it. Click on that to add a new payment type."", ""Okay. Got it."", ""Great. Go ahead and enter your information and I'll wait."", ""Okay, #Um, two four - and the expiration date - three digit code. Okay I'm done."", ""Good. Now next to that on the right there's a box that says, \""preferred method of payment\"". Click on that."", ""Got it."", ""Okay is the box checked now?"", ""Yes."", ""Good. Now hit add payment method."", ""Done."", ""Now you should see that your old method of payment has dropped and your new method is on top."", ""Yep. There it is."", ""Great. Now you can make your payment or set up automatic payments using the new payment method."", ""Perfect!"", ""Great!"", ""Thanks for walking me through that. It's so much easier when you don't have a bunch of computer skills."", ""Not a problem at all."", ""Thanks again."", ""Is there anything else you need help with?"", ""No. I don't think so. I'm gonna make my payment online today."", ""Well, thank you for being a loyal Rivertown client. We appreciate your business."", ""No problem. I've been with you guys for a long time. I'm very happy with your company."", ""Glad to hear that. If you'd like to participate In our phone survey, please stay on the line."", ""I will. Bye-Bye"", ""Bye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
669,"{""dialogue_id"": ""669"", ""turns"": {""turn_id"": [""insurance_669_000"", ""insurance_669_001"", ""insurance_669_002"", ""insurance_669_003"", ""insurance_669_004"", ""insurance_669_005"", ""insurance_669_006"", ""insurance_669_007"", ""insurance_669_008"", ""insurance_669_009"", ""insurance_669_010"", ""insurance_669_011"", ""insurance_669_012"", ""insurance_669_013"", ""insurance_669_014"", ""insurance_669_015"", ""insurance_669_016"", ""insurance_669_017"", ""insurance_669_018"", ""insurance_669_019"", ""insurance_669_020"", ""insurance_669_021"", ""insurance_669_022"", ""insurance_669_023"", ""insurance_669_024"", ""insurance_669_025"", ""insurance_669_026"", ""insurance_669_027"", ""insurance_669_028"", ""insurance_669_029"", ""insurance_669_030"", ""insurance_669_031"", ""insurance_669_032"", ""insurance_669_033"", ""insurance_669_034"", ""insurance_669_035"", ""insurance_669_036"", ""insurance_669_037"", ""insurance_669_038"", ""insurance_669_039"", ""insurance_669_040"", ""insurance_669_041"", ""insurance_669_042"", ""insurance_669_043"", ""insurance_669_044"", ""insurance_669_045"", ""insurance_669_046"", ""insurance_669_047"", ""insurance_669_048"", ""insurance_669_049"", ""insurance_669_050"", ""insurance_669_051"", ""insurance_669_052"", ""insurance_669_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yeah I need to go ahead and set up my plan to be cancelled. I've found a better company to cover me."", ""I'm sorry to hear that you're leaving us but I can process that cancellation for you."", ""Great."", ""What is your first and last name?"", ""It's Rhonda Brown."", ""Thank you Rhonda, do you know your customer ID?"", ""No."", ""That's okay I can look you up a different way."", ""Fine."", ""What is your social and date of birth?"", ""It's four two four three seven eight nine two two."", ""Mm-hmm."", ""Date of birth is oh one one two one nine seven two."", ""Thank you for that. Can you tell me the phone number associated with the account?"", ""You are asking too many questions why is it so hard to just get help from you guys."", ""I apologize ma'am. It's just so we can get your information pulled up in the system since you didn't have your customer ID."", ""Fine. What did you need again?"", ""The phone number on the account."", ""Two five one three six three four two three two."", ""And the last question is for you to verify your mother's maiden name for security purposes."", ""Jones."", ""Great. Do you mind if I ask why you're wanting to cancel today?"", ""You guys are too expensive and you ask too many questions."", ""I'm sorry to hear you think we're too expensive. Have you thought about changing your plan so it would be a lower premium?"", ""Why would I do that. I found a company that gives me better coverage for a cheaper price."", ""I understand ma'am."", ""Great so just do your job and cancel the plan."", ""I apologize for the inconvenience."", ""Fine."", ""When would you like the cancellation to be effective?"", ""My new policy starts on the first so that's when this one needs to be gone."", ""Okay so to confirm we are marking the account for cancellation on the first of August."", ""Right."", ""Is your email still rhonda underscore brown at gmail dot com?"", ""Yes."", ""Okay I will send a confirmation to that email that the account has been marked for closure."", ""Great. Will I get any kind of refund? I've already paid my premium this month."", ""No ma'am. Because you are covered until the end of the month there wouldn't be any prorated refund."", ""You guys are just criminals all you care about is money. I'm so glad to be getting away from you."", ""I'm sorry your feel that way ma'am. That's not how we want to be perceived. If you wanted to mark it for cancellation earlier you would receive a prorated refund."", ""And then what? Just go without coverage. No thank you."", ""Okay."", ""Is it done?"", ""Yes I have sent a confirmation email to the address you have on file with us."", ""Well you hang on and let me make sure I got it just so I know you didn't screw anything up."", ""Okay ma'am."", ""I got it."", ""Was there anything else I could do for you?"", ""No."", ""Have a great day."", ""Whatever."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
670,"{""dialogue_id"": ""670"", ""turns"": {""turn_id"": [""insurance_670_000"", ""insurance_670_001"", ""insurance_670_002"", ""insurance_670_003"", ""insurance_670_004"", ""insurance_670_005"", ""insurance_670_006"", ""insurance_670_007"", ""insurance_670_008"", ""insurance_670_009"", ""insurance_670_010"", ""insurance_670_011"", ""insurance_670_012"", ""insurance_670_013"", ""insurance_670_014"", ""insurance_670_015"", ""insurance_670_016"", ""insurance_670_017"", ""insurance_670_018"", ""insurance_670_019"", ""insurance_670_020"", ""insurance_670_021"", ""insurance_670_022"", ""insurance_670_023"", ""insurance_670_024"", ""insurance_670_025"", ""insurance_670_026"", ""insurance_670_027"", ""insurance_670_028"", ""insurance_670_029"", ""insurance_670_030"", ""insurance_670_031"", ""insurance_670_032"", ""insurance_670_033"", ""insurance_670_034"", ""insurance_670_035"", ""insurance_670_036"", ""insurance_670_037"", ""insurance_670_038"", ""insurance_670_039"", ""insurance_670_040"", ""insurance_670_041"", ""insurance_670_042"", ""insurance_670_043"", ""insurance_670_044"", ""insurance_670_045"", ""insurance_670_046"", ""insurance_670_047"", ""insurance_670_048"", ""insurance_670_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hey! My name is Kara Turner and I have a few policies with you guys. I just recently moved and so I want to update you guys with my new address."", ""I can definitely help with that Kara. May I have your customer number?"", ""I don't have that with me. Can I give you something else?"", ""Yes. I can verify you a different way. Can you provide me with your social and date of birth?"", ""Yes. My social is one two three four five six seven eight nine and my date of birth is July second nineteen ninety two."", ""Great. Now I'll need your phone number associated with the account."", ""That should be eight five zero two nine six zero one eight six."", ""Thank you and for security purposes can you verify your favorite pet's name?"", ""Yes it's Rupert."", ""Great. can you tell me what the old address is just to make sure it's accurate?"", ""It should be three two two pine terrace court Century Florida three two five three five."", ""Thank you. That looks like what we have here. What is the new address?"", ""Okay so the new address is going to be three four four."", ""Mm-hmm."", ""Pine Grove Road. That's p. i. n. e. g. r. o. v. e."", ""Thank you. What city and state?"", ""The same so it's Century Florida three two five three five."", ""Is that s. e. n. t. r. y?"", ""No it's c. e. n. t. u. r. y."", ""Okay thank you for that."", ""You're welcome."", ""When would you like that to be effective?"", ""Starting today is fine."", ""Okay great. just to confirm we have updated your address to three three four Pine Grove Century Florida three two five three five."", ""No. It should be three four four. Not three three four."", ""My apologies. I've made that change."", ""Can I get a copy of that sent to me since you messed it up the first time."", ""Yes. We have your email as k turner forty five at hotmail dot com. Is that still accurate?"", ""No. I need you to send it to k turner forty five at gmail dot com."", ""Okay. I have your email updated as well as your address."", ""Great is there any way to do this other than calling in? This lease is only short term so I will need to change it again."", ""Yes. You can change your address and email preferences online by logging in to your account."", ""Okay so I'm on the site. Where do I go to change it?"", ""On your homepage you should see the option on the left that says profile settings."", ""I see that."", ""Okay so you will click on that and select edit."", ""Where is edit?"", ""It should be on the right hand side above save changes."", ""Oh! I see it now."", ""Great."", ""And I just click this and select what I want to change?"", ""That's correct. It's a pretty easy process once you're in there."", ""Okay awesome."", ""Was there anything else I could help with today?"", ""No that's all."", ""Great! There will be a brief survey after I disconnect if you'd like to fill out a questionairre about your experience today."", ""Okay. I will do that."", ""Thank you for calling. Have a nice day. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
671,"{""dialogue_id"": ""671"", ""turns"": {""turn_id"": [""insurance_671_000"", ""insurance_671_001"", ""insurance_671_002"", ""insurance_671_003"", ""insurance_671_004"", ""insurance_671_005"", ""insurance_671_006"", ""insurance_671_007"", ""insurance_671_008"", ""insurance_671_009"", ""insurance_671_010"", ""insurance_671_011"", ""insurance_671_012"", ""insurance_671_013"", ""insurance_671_014"", ""insurance_671_015"", ""insurance_671_016"", ""insurance_671_017"", ""insurance_671_018"", ""insurance_671_019"", ""insurance_671_020"", ""insurance_671_021"", ""insurance_671_022"", ""insurance_671_023"", ""insurance_671_024"", ""insurance_671_025"", ""insurance_671_026"", ""insurance_671_027"", ""insurance_671_028"", ""insurance_671_029"", ""insurance_671_030"", ""insurance_671_031"", ""insurance_671_032"", ""insurance_671_033"", ""insurance_671_034"", ""insurance_671_035"", ""insurance_671_036"", ""insurance_671_037"", ""insurance_671_038"", ""insurance_671_039"", ""insurance_671_040"", ""insurance_671_041"", ""insurance_671_042"", ""insurance_671_043"", ""insurance_671_044"", ""insurance_671_045"", ""insurance_671_046"", ""insurance_671_047"", ""insurance_671_048"", ""insurance_671_049"", ""insurance_671_050"", ""insurance_671_051"", ""insurance_671_052"", ""insurance_671_053"", ""insurance_671_054"", ""insurance_671_055"", ""insurance_671_056"", ""insurance_671_057"", ""insurance_671_058"", ""insurance_671_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yeah I have been shopping for car insurance and had saw an ad for you guys and thought I'd see if you could beat the other rates I've got."", ""Sure. I'd be glad to help you with an auto quote. Do you have any policies with us already?"", ""No I don't."", ""That's not a problem. May I have your first and last name?"", ""My first and last name? Is that what you said? I have poor reception here."", ""Yes. Your first and last name."", ""It's Sandra Saunders."", ""Thank you, Sandra."", ""You're welcome."", ""To get started with the quote I'll just need to collect some basic information about you and the vehicle you want to insure."", ""That's fine."", ""What is your date of birth?"", ""It's November second nineteen seventy eight."", ""Great and can you tell me what state the vehicle will be used in?"", ""Florida."", ""And what is the year, make, and model of the vehicle you're wanting to quote."", ""It's a two thousand eighteen "", ""Mm-hmm."", ""Toyota Corolla."", ""How many miles are on the Corolla?"", ""Hang on and let me go check."", ""Okay. Take your time."", ""It has forty six thousand three hundred and twenty two miles on."", ""Okay. That's pretty low mileage for a two thousand eighteen."", ""Yeah. I don't really drive around that much."", ""I understand. I hate traffic."", ""Yeah if I don't have to go anywhere I just stay at home."", ""I'm the same way. give me a second here to enter all this information and I will have you some numbers."", ""Okay."", ""So we have three options for you today "", ""Okay."", ""We have the Basic Auto, the Preferred Auto, and the Complete Auto packages available to you."", ""What's the difference?"", ""The Basic Auto has a one thousand dollar deductible for comprehensive and collision and does not cover emergency roadside or rental car reimbursement "", ""Okay and the preferred?"", ""It has a deductible of five hundred dollars for comp and collision and it has emergency roadside "", ""Mm-hmm."", ""And the Complete has a two hundred fifty dollar deductible for comp and collision, emergency roadside and rental reimbursement."", ""What's the price difference between the middle and the higher one?"", ""The Preferred plan is fifteen hundred per year and the complete plan is two thousand per year."", ""That's not too bad."", ""Not at all. How did we compare to the other rates you were looking at?"", ""You guys are a little lower than most."", ""Great to hear! Would you like to take advantage of one of our plans today?"", ""I would actually, but I don't have time at the moment can you have someone call me in a couple of hours?"", ""I sure can. What's a good number to reach you at?"", ""Eight five zero two three two four seven six two."", ""Okay so to confirm, I am going to have a licensed agent call you in two hours at the phone number ending in four seven six two."", ""Yes."", ""Perfect. Was there anything else I could for you today?"", ""No that's it."", ""Great. There will be a brief survey at the end of this call to rate your experience today. Would you like to participate?"", ""Sure."", ""Okay the survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day!"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
672,"{""dialogue_id"": ""672"", ""turns"": {""turn_id"": [""insurance_672_000"", ""insurance_672_001"", ""insurance_672_002"", ""insurance_672_003"", ""insurance_672_004"", ""insurance_672_005"", ""insurance_672_006"", ""insurance_672_007"", ""insurance_672_008"", ""insurance_672_009"", ""insurance_672_010"", ""insurance_672_011"", ""insurance_672_012"", ""insurance_672_013"", ""insurance_672_014"", ""insurance_672_015"", ""insurance_672_016"", ""insurance_672_017"", ""insurance_672_018"", ""insurance_672_019"", ""insurance_672_020"", ""insurance_672_021"", ""insurance_672_022"", ""insurance_672_023"", ""insurance_672_024"", ""insurance_672_025"", ""insurance_672_026"", ""insurance_672_027"", ""insurance_672_028"", ""insurance_672_029"", ""insurance_672_030"", ""insurance_672_031"", ""insurance_672_032"", ""insurance_672_033"", ""insurance_672_034"", ""insurance_672_035"", ""insurance_672_036"", ""insurance_672_037"", ""insurance_672_038"", ""insurance_672_039"", ""insurance_672_040"", ""insurance_672_041"", ""insurance_672_042"", ""insurance_672_043"", ""insurance_672_044"", ""insurance_672_045"", ""insurance_672_046"", ""insurance_672_047"", ""insurance_672_048"", ""insurance_672_049"", ""insurance_672_050"", ""insurance_672_051"", ""insurance_672_052"", ""insurance_672_053"", ""insurance_672_054"", ""insurance_672_055"", ""insurance_672_056"", ""insurance_672_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah I need to update my address with you guys and pay my bill."", ""I'd be happy to help with that. May I have your first and last name?"", ""Yeah it's Mary Flannigan."", ""Thank you, Mary. Can you spell that last name for me?"", ""Yeah it's a mouthful. It's f. l. a. n. n. i. g. a. n."", ""Yeah I just wanted to make sure I had it right."", ""No worries."", ""Do you happen to have your customer ID handy?"", ""yes actually. Let me get it. One second."", ""Take your time."", ""It's one two three four five six seven eight."", ""Thank you for that."", ""You're welcome."", ""For security purposes, can you tell me your date of birth?"", ""It's October fourteenth nineteen ninety one."", ""Thank you for that. So we wanted to update the address and pay a bill, correct?"", ""Yes."", ""What is the old address?"", ""It's one one three two Forest drive Los Angeles California nine oh two one oh."", ""Great. That matches what we have here. What would you like to update it to?"", ""My new one is three three four Pineview Road Flomaton Alabama three six six four one."", ""Wow. That's quite a move!"", ""Yeah all the way across the country. It was a long trip."", ""I can't imagine."", ""And a culture shock."", ""So just to confirm I've got that address updated to three three four Pine view, two words, road Flomaton Alabama."", ""No it's actually one word, p. i.n. e. v. i. e. w."", ""Sorry about that."", ""No worries."", ""Okay. I've got that corrected for us. Now you said you wanted to pay a bill as well?"", ""Yes, please."", ""What policy would you like to make a payment on today?"", ""My auto insurance."", ""Okay. I'm showing a balance of three hundred sixty four dollars due tomorrow. Is that how much you'd like to pay?"", ""Yes."", ""And how will you be paying today?"", ""Credit card."", ""Okay. I'll just need that sixteen digit card number, security code, and expiration date."", ""Hang on let me get it out of my wallet."", ""No problem."", ""It's one two three four five six seven eight nine one one one one two three four."", ""Mm-hmm."", ""Security code is three four five and expiration is twelve of twenty four."", ""Perfect. Thank you."", ""You're welcome."", ""So to confirm we are making a one time payment of three hundred sixty four dollars on the card ending in one two three four."", ""Yes."", ""Alright I've made that payment for you. Is your email still Mary underscore Flannigan at gmail dot com?"", ""Yes."", ""I've gone ahead and sent the receipt to your email as well."", ""Great. Thank you."", ""No problem at all. Was there anything else I could do for you?"", ""No, I think that's it."", ""Great. Enjoy the rest of your day."", ""You too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress"", ""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
673,"{""dialogue_id"": ""673"", ""turns"": {""turn_id"": [""insurance_673_000"", ""insurance_673_001"", ""insurance_673_002"", ""insurance_673_003"", ""insurance_673_004"", ""insurance_673_005"", ""insurance_673_006"", ""insurance_673_007"", ""insurance_673_008"", ""insurance_673_009"", ""insurance_673_010"", ""insurance_673_011"", ""insurance_673_012"", ""insurance_673_013"", ""insurance_673_014"", ""insurance_673_015"", ""insurance_673_016"", ""insurance_673_017"", ""insurance_673_018"", ""insurance_673_019"", ""insurance_673_020"", ""insurance_673_021"", ""insurance_673_022"", ""insurance_673_023"", ""insurance_673_024"", ""insurance_673_025"", ""insurance_673_026"", ""insurance_673_027"", ""insurance_673_028"", ""insurance_673_029"", ""insurance_673_030"", ""insurance_673_031"", ""insurance_673_032"", ""insurance_673_033"", ""insurance_673_034"", ""insurance_673_035"", ""insurance_673_036"", ""insurance_673_037"", ""insurance_673_038"", ""insurance_673_039"", ""insurance_673_040"", ""insurance_673_041"", ""insurance_673_042"", ""insurance_673_043"", ""insurance_673_044"", ""insurance_673_045"", ""insurance_673_046"", ""insurance_673_047"", ""insurance_673_048"", ""insurance_673_049"", ""insurance_673_050"", ""insurance_673_051"", ""insurance_673_052"", ""insurance_673_053"", ""insurance_673_054"", ""insurance_673_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes. I need to do something about lowering my premiumiss I recently lost my job and just can't afford the payments anymore. I don't want to change companies. I've been with you guys for years."", ""I'm sorry to hear you lost your job. Let's see what we can do."", ""Okay. Thank you."", ""May I have your first and last name?"", ""It's Maria Sanchez."", ""Thank you, Maria. Do you happen to have your customer number?"", ""I think so. Let me check my purse."", ""Okay. Take your time."", ""It's one two three four five six seven eight."", ""Perfect, and can you verify your date of birth please?"", ""It's seven twenty six nineteen eighty nine."", ""Thank you, Maria. I have you pulled up here. Which policy were you looking at reducing the payment on? Life or Auto?"", ""the auto policy. I don't want to change my life insurance."", ""Okay. It looks like you're on the Complete plan. Does that sound correct?"", ""Yes it was the highest one."", ""Okay. We do have two options with lower payments how much lower did you need to go?"", ""Well I don't want to lose too much coverage."", ""If you're looking to lower the price I would recommend just going one lower to the Preferred plan."", ""How much different is that one?"", ""It lowers your premium by around sixty dollars per month or five hundred per year."", ""And what do I lose in coverage?"", ""Well going from the Complete to the Preferred your comp and collision deductibles go up to seven hundred fifty from two hundred fifty."", ""Okay."", ""And you lose the emergency roadside assistance."", ""That's okay I haven't used that anyway."", ""Yeah unless you travel a lot, we find a lot of people remove that option."", ""I don't travel anywhere . Just to and from work."", ""I definitely understand that ."", ""Is there any other plan that's lower?"", ""Yes. We also have the Basic plan that's one hundred twenty less per month, but it's a significan't loss of coverage."", ""that's a lot less. What does it cover?"", ""Your deductible goes up to one thousand and you no longer have rental car or emergency roadside."", ""Oh Okay. That's a big difference."", ""Yes. If you're not looking to lose that much coverage I would still recommend the Preferred."", ""As much as I hate to do it. I have to go with the first one I just can't afford the other."", ""The Basic? I completely understand."", ""Yes that one."", ""Okay to confirm you want to change your plan from the Complete to the Basic. Is that correct?"", ""Yes."", ""Okay I will go ahead and change that for you."", ""Okay. When will I see that in my bill?"", ""You should see a prorated payment change once it processes."", ""Okay. When will that be?"", ""It usually only takes one to two business days."", ""Oh. Okay. Great."", ""We have grace kelly lover at hotmail dot com on file for you. Is that still correct?"", ""Yes that's right."", ""Okay. I have made the requested changes and I have sent you an email confirmation."", ""Thank you."", ""No problem! Was there anything else I could do for you today?"", ""No that's all!"", ""Great. There will be a brief survey after the call if you don't mind filling that out about your service."", ""I will."", ""Perfect. Enjoy your day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
674,"{""dialogue_id"": ""674"", ""turns"": {""turn_id"": [""insurance_674_000"", ""insurance_674_001"", ""insurance_674_002"", ""insurance_674_003"", ""insurance_674_004"", ""insurance_674_005"", ""insurance_674_006"", ""insurance_674_007"", ""insurance_674_008"", ""insurance_674_009"", ""insurance_674_010"", ""insurance_674_011"", ""insurance_674_012"", ""insurance_674_013"", ""insurance_674_014"", ""insurance_674_015"", ""insurance_674_016"", ""insurance_674_017"", ""insurance_674_018"", ""insurance_674_019"", ""insurance_674_020"", ""insurance_674_021"", ""insurance_674_022"", ""insurance_674_023"", ""insurance_674_024"", ""insurance_674_025"", ""insurance_674_026"", ""insurance_674_027"", ""insurance_674_028"", ""insurance_674_029"", ""insurance_674_030"", ""insurance_674_031"", ""insurance_674_032"", ""insurance_674_033"", ""insurance_674_034"", ""insurance_674_035"", ""insurance_674_036"", ""insurance_674_037"", ""insurance_674_038"", ""insurance_674_039"", ""insurance_674_040"", ""insurance_674_041"", ""insurance_674_042"", ""insurance_674_043"", ""insurance_674_044"", ""insurance_674_045"", ""insurance_674_046"", ""insurance_674_047"", ""insurance_674_048"", ""insurance_674_049"", ""insurance_674_050"", ""insurance_674_051"", ""insurance_674_052"", ""insurance_674_053"", ""insurance_674_054"", ""insurance_674_055"", ""insurance_674_056"", ""insurance_674_057"", ""insurance_674_058"", ""insurance_674_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Hey I currently have life and health insurance with you guys and I recently got a quote for auto insurance that I would like to go ahead and enroll in."", ""Perfect! I'm glad you're taking advantage of our auto policies as well."", ""Absolutely, you guys have been great."", ""I'm glad to hear that. Let's start with your first and last name."", ""It's Mary Smith."", ""Thanks for that, Mary. Do you know your customer ID?"", ""Let's see if I can find that."", ""Take your time."", ""Would it be on like any of my other bills?"", ""Yes it should be on any policy bill that you have from us."", ""Okay. Where at on the bill?"", ""It should be in the upper left corner on the life bill and the health bill should have it in the bottom right corner."", ""Is it the eight digit number?"", ""Yes."", ""There it is. Sorry that took so long."", ""It's okay."", ""Alright it's one two three four five six seven eight."", ""Great, and for security purposes can you verify your date of birth for me?"", ""It's June first nineteen eighty four."", ""Perfect. So give me one second to pull up your quote history and I'll be able to finalize that enrollment."", ""No problem."", ""Alright so it looks like you were quoted for the Preferred Auto plan is that correct?"", ""Yes."", ""And we still want to go with that package?"", ""Yes."", ""Great, so it looks like the annual total due would be fifteen hundred."", ""Can I pay it monthly?"", ""Yes we can set up a monthly plan."", ""Are there any fees for that?"", ""Yes there is a three dollar per month processing fee for the monthly payment."", ""That's fine."", ""Okay so your first payment today would be one hundred twenty eight dollars."", ""And that includes the fee?"", ""Yes."", ""Okay. That's fine."", ""How would you like to pay?"", ""By credit card."", ""Okay. I'll just need that sixteen digit card number, expiration date, and CVV code."", ""Okay. the card number is one two three four five six seven eight three two two one four seven six two."", ""Okay."", ""The expiration date is June of twenty four and the what kind of code?"", ""The security code on the back of the card."", ""Oh. It's three three two."", ""Perfect. So to confirm we are going to make a one time charge to the card ending in four seven six two in the amount of one hundred twenty eight dollars."", ""Yes."", ""Great. I've gone ahead and posted that for you."", ""Thank you."", ""You're welcome. We have Mary underscore Smith at gmail dot com as your email. Is that still correct?"", ""Yes, that's correct."", ""Okay, Mary. I've gone ahead and sent an email confirmation as well."", ""Okay."", ""Was there anything else I could do for you?"", ""No I think that was all."", ""Well thanks for choosing us. There will be a brief survey at the end of the call to rate your experience today."", ""Okay."", ""It will begin as soon as I disconnect. You have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
675,"{""dialogue_id"": ""675"", ""turns"": {""turn_id"": [""insurance_675_000"", ""insurance_675_001"", ""insurance_675_002"", ""insurance_675_003"", ""insurance_675_004"", ""insurance_675_005"", ""insurance_675_006"", ""insurance_675_007"", ""insurance_675_008"", ""insurance_675_009"", ""insurance_675_010"", ""insurance_675_011"", ""insurance_675_012"", ""insurance_675_013"", ""insurance_675_014"", ""insurance_675_015"", ""insurance_675_016"", ""insurance_675_017"", ""insurance_675_018"", ""insurance_675_019"", ""insurance_675_020"", ""insurance_675_021"", ""insurance_675_022"", ""insurance_675_023"", ""insurance_675_024"", ""insurance_675_025"", ""insurance_675_026"", ""insurance_675_027"", ""insurance_675_028"", ""insurance_675_029"", ""insurance_675_030"", ""insurance_675_031"", ""insurance_675_032"", ""insurance_675_033"", ""insurance_675_034"", ""insurance_675_035"", ""insurance_675_036"", ""insurance_675_037"", ""insurance_675_038"", ""insurance_675_039"", ""insurance_675_040"", ""insurance_675_041"", ""insurance_675_042"", ""insurance_675_043"", ""insurance_675_044"", ""insurance_675_045"", ""insurance_675_046"", ""insurance_675_047"", ""insurance_675_048"", ""insurance_675_049"", ""insurance_675_050"", ""insurance_675_051"", ""insurance_675_052"", ""insurance_675_053"", ""insurance_675_054"", ""insurance_675_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I need to check my account balance with you guys. I don't think I've paid my bill this month so I need to make sure."", ""Okay. I can definitely help with that."", ""Great I've been worried about it. I don't want to be late with you guys."", ""Well let's check it out. May I have your first and last name please?"", ""It's Mary Rochester."", ""Thank you, Mary. Do you know your customer ID?"", ""It's one three four five two six seven eight eight."", ""Great. for security purposes can you tell me your date of birth?"", ""It's May third nineteen seventy."", ""Thank you for that."", ""You're welcome."", ""So I'm looking at your policies here. Which one did you want to check the balance on?"", ""The auto policy please. The rest are on auto pay."", ""Okay. One second while I get that pulled up."", ""Okay."", ""How's your day going so far?"", ""It's good. I can't complain, ready for the weekend."", ""Me too. Definitely ready for the weekend."", ""It'll be here before you know it."", ""I hope so. Alright so it's finally loaded here for me."", ""Okay."", ""I do show that a payment is due July twenty ninth in the amount of two hundred eighty five dollars."", ""Oh no. I did forget. Did I get a late fee?"", ""No it looks like you're still in your grace period."", ""Great."", ""Would you like to go ahead and make that payment while we're on the phone?"", ""Sure!"", ""How would you like to pay today?"", ""Can I use my bank account."", ""Sure that's not a problem."", ""Okay."", ""What is your routing and account number?"", ""Let me get my checkbook, hang on."", ""Take your time."", ""Okay what did you say you needed first?"", ""The routing and account number."", ""Okay the routing number is one two three four five six seven eight nine."", ""Great. And the account number?"", ""It's four five six seven seven eight two three two one."", ""Perfect, and this is a checking account, correct?"", ""Yes it is."", ""Great. So just to confirm we will be making a one time payment of two hundred eighty five dollars that will be charged today."", ""Yes."", ""Alright I have that processed. Is your email still doxie lover ninety nine at aol dot com."", ""Yes it is."", ""Great. I've got that done for you and I've sent a confirmation email."", ""Perfect! Thank you so much."", ""You're very welcome. Was there anything else I could do for you today?"", ""No I think that's it."", ""Great. There will be a short survey after the call that will have you rate your experience today."", ""Okay."", ""It will start as soon as I disconnect."", ""That's fine."", ""Have a good day. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
676,"{""dialogue_id"": ""676"", ""turns"": {""turn_id"": [""insurance_676_000"", ""insurance_676_001"", ""insurance_676_002"", ""insurance_676_003"", ""insurance_676_004"", ""insurance_676_005"", ""insurance_676_006"", ""insurance_676_007"", ""insurance_676_008"", ""insurance_676_009"", ""insurance_676_010"", ""insurance_676_011"", ""insurance_676_012"", ""insurance_676_013"", ""insurance_676_014"", ""insurance_676_015"", ""insurance_676_016"", ""insurance_676_017"", ""insurance_676_018"", ""insurance_676_019"", ""insurance_676_020"", ""insurance_676_021"", ""insurance_676_022"", ""insurance_676_023"", ""insurance_676_024"", ""insurance_676_025"", ""insurance_676_026"", ""insurance_676_027"", ""insurance_676_028"", ""insurance_676_029"", ""insurance_676_030"", ""insurance_676_031"", ""insurance_676_032"", ""insurance_676_033"", ""insurance_676_034"", ""insurance_676_035"", ""insurance_676_036"", ""insurance_676_037"", ""insurance_676_038"", ""insurance_676_039"", ""insurance_676_040"", ""insurance_676_041"", ""insurance_676_042"", ""insurance_676_043"", ""insurance_676_044"", ""insurance_676_045"", ""insurance_676_046"", ""insurance_676_047"", ""insurance_676_048"", ""insurance_676_049"", ""insurance_676_050"", ""insurance_676_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hello there. I heard you guys do pet insurance and I just thought that was the neatest thing. Do you think I could get a quote on a policy?"", ""Of course you can! We love to insure pets."", ""Well good. I've always thought that it was a great product."", ""I agree. Pets are amazing but can get expensive."", ""I completely agree. Just last year alone I spent like fourteen hundred dollars on vet bills!"", ""That's crazy. We definitely need to get you a quote ."", ""Perfect. What do you need from me?"", ""May I have your first and last name please?"", ""It's Mary Lou Salter."", ""Thank you, Mary Lou. Do you already have a policy with us?"", ""I sure do. I got life and auto with you all."", ""Perfect. Do you know your customer ID?"", ""Yes I do. It's one two three four five six seven eight."", ""Great, and for security purposes can I get your date of birth?"", ""It's May second nineteen seventy four."", ""Perfect. I've got you pulled up here. Now I'll just need to ask you some questions about the pet you want to insure."", ""Okay go ahead."", ""What kind of pet do you have?"", ""It's a dog."", ""Great! I love dogs."", ""Me too. She's my whole world."", ""What kind of dog is she?"", ""She's a mutt. We got her down at the shelter."", ""Okay so she's mixed breed?"", ""Yeah."", ""How old is she?"", ""She's two whole years old."", ""Just a baby then."", ""She acts like it all the time ."", ""Oh I'm sure . What is her weight?"", ""She's about twenty two pounds."", ""Perfect. And does she have any health issues?"", ""No she got a little stomach bug last year and that cost us a little bit but other than that she's been healthy."", ""Good deal. Give me just a moment to enter all this in and I'll have you some numbers, okay?"", ""Sure."", ""Alright we have two options for you. We have Petcare Basic which just covers your major expenses and medical bills and Petcare Preferred which covers medication and vet visits."", ""What's the price difference for both?"", ""The Petcare Basic is five hundred per year and the Petcare Preferred is one thousand."", ""That's not too bad."", ""We have your email as mary lou loves you at gmail dot com. Is that still good?"", ""Yes that's still good."", ""Okay I've sent you an email with those two options so you can take a look at the differences."", ""Well great! Thank you."", ""You're welcome. Would you like to go ahead and enroll in one today?"", ""No not at the moment I want to talk to my husband about it and see what he thinks."", ""That's not a problem at all. What other questions could I answer for you today?"", ""That's going to be it."", ""Well I hope you have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
677,"{""dialogue_id"": ""677"", ""turns"": {""turn_id"": [""insurance_677_000"", ""insurance_677_001"", ""insurance_677_002"", ""insurance_677_003"", ""insurance_677_004"", ""insurance_677_005"", ""insurance_677_006"", ""insurance_677_007"", ""insurance_677_008"", ""insurance_677_009"", ""insurance_677_010"", ""insurance_677_011"", ""insurance_677_012"", ""insurance_677_013"", ""insurance_677_014"", ""insurance_677_015"", ""insurance_677_016"", ""insurance_677_017"", ""insurance_677_018"", ""insurance_677_019"", ""insurance_677_020"", ""insurance_677_021"", ""insurance_677_022"", ""insurance_677_023"", ""insurance_677_024"", ""insurance_677_025"", ""insurance_677_026"", ""insurance_677_027"", ""insurance_677_028"", ""insurance_677_029"", ""insurance_677_030"", ""insurance_677_031"", ""insurance_677_032"", ""insurance_677_033"", ""insurance_677_034"", ""insurance_677_035"", ""insurance_677_036"", ""insurance_677_037"", ""insurance_677_038"", ""insurance_677_039"", ""insurance_677_040"", ""insurance_677_041"", ""insurance_677_042"", ""insurance_677_043"", ""insurance_677_044"", ""insurance_677_045"", ""insurance_677_046"", ""insurance_677_047"", ""insurance_677_048"", ""insurance_677_049"", ""insurance_677_050"", ""insurance_677_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is Rita Wilson, customer ID one two three four five six seven eight, and I need to add someone to my life insurance plan."", ""Okay Rita. I'd be more than happy to help you with that."", ""Great."", ""May I have your date of birth for security purposes?"", ""Yes it's May thirtieth nineteen eighty two."", ""Great. Thank you."", ""You're welcome."", ""So you want to add a dependent to your life insurance plan, is that correct?"", ""Right. We just adopted a baby and I need to make sure she's on there."", ""Well congratulations on the new addition!"", ""Thanks."", ""Do you have your life insurance policy number?"", ""Hang on and let me see if I can find it real quick."", ""No problem. Take your time."", ""Where would I be able to find that?"", ""It should be on your monthly bill."", ""Oh okay. Where at on the bill. I'm looking now."", ""It's in the upper left corner."", ""Oh there it is. It's one two three four five six seven eight."", ""Great. Thank you for that. May I have you child's first and last name?"", ""Yeah her name is Maggie Wilson."", ""And is that m. a. g. g. y.?"", ""No it's m. a. g. g. i. e."", ""Great and what is her date of birth?"", ""It is March third twenty twenty."", ""Perfect. Does she have any health issues?"", ""No not so far, she's been healthy."", ""Well that's always a good thing!"", ""Definitely."", ""Alright, so I've gone ahead and added Maggie as a dependent to your health insurance plan. Would you like a confirmation email?"", ""Yes please."", ""Is your email still Rita underscore wilson eighty two at hotmail dot com?"", ""Yes it is."", ""Great. I've gone ahead and sent that out to you."", ""Thank you. How much will this make my bill go up?"", ""It looks like there will be a change of thirty five dollars per month."", ""Oh that's not too bad."", ""Not at all! Was there anything else we could do for you today?"", ""Does that change the due date at all?"", ""No ma'am. Your renewal and bill due dates will remain the same for the policy."", ""Great."", ""What else can I answer for you?"", ""I think that's all today."", ""Well great. Again congratulations on the new baby."", ""Thank you."", ""There will be a brief survey at the end of the call that rates your experience today. Would you like to take that?"", ""Sure."", ""Great. It will start as soon as I disconnect, just hold on the line for me."", ""Okay."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
678,"{""dialogue_id"": ""678"", ""turns"": {""turn_id"": [""insurance_678_000"", ""insurance_678_001"", ""insurance_678_002"", ""insurance_678_003"", ""insurance_678_004"", ""insurance_678_005"", ""insurance_678_006"", ""insurance_678_007"", ""insurance_678_008"", ""insurance_678_009"", ""insurance_678_010"", ""insurance_678_011"", ""insurance_678_012"", ""insurance_678_013"", ""insurance_678_014"", ""insurance_678_015"", ""insurance_678_016"", ""insurance_678_017"", ""insurance_678_018"", ""insurance_678_019"", ""insurance_678_020"", ""insurance_678_021"", ""insurance_678_022"", ""insurance_678_023"", ""insurance_678_024"", ""insurance_678_025"", ""insurance_678_026"", ""insurance_678_027"", ""insurance_678_028"", ""insurance_678_029"", ""insurance_678_030"", ""insurance_678_031"", ""insurance_678_032"", ""insurance_678_033"", ""insurance_678_034"", ""insurance_678_035"", ""insurance_678_036"", ""insurance_678_037"", ""insurance_678_038"", ""insurance_678_039"", ""insurance_678_040"", ""insurance_678_041"", ""insurance_678_042"", ""insurance_678_043"", ""insurance_678_044"", ""insurance_678_045"", ""insurance_678_046"", ""insurance_678_047"", ""insurance_678_048"", ""insurance_678_049"", ""insurance_678_050"", ""insurance_678_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Hey there. I'm shopping around for some condo insurance and was hoping to get a quote from you guys."", ""I'd be happy to help with that."", ""Great."", ""May I have your first and last name?"", ""It's Michael Brown."", ""Thanks, Michael. Do you mind if I ask you a few questions so we can get your quote started?"", ""Not at all."", ""What's the address for you condo?"", ""It's forty two thirty three First Street unit three eighty."", ""Mm-hmm."", ""Pensacola, Florida."", ""Okay and the zip code?"", ""Three two five three five."", ""Great. Thank you for that."", ""You're welcome."", ""What is your date of birth?"", ""It's July fifteenth nineteen eighty."", ""Great and do you know the estimated value of the condominium?"", ""It's around four hundred twenty two thousand."", ""Awesome. When were you looking for the policy to start?"", ""My policy with my current insurance ends on August first so I would need this one to start August second."", ""Okay great. Give me just a moment to enter this information and I should have some numbers for you, okay?"", ""Sure."", ""Alright so we have two very good options for you today."", ""Okay."", ""We have the Condo Basic and the Condo Preferred plans."", ""What do they cover?"", ""The Condo Basic covers all of your expenses in the event of a disaster and it covers seventy five percent of the value of your belongings."", ""Okay and the Condo Preferred?"", ""It covers the same as the basic but you also get replacement housing assistance in the form of us paying for a hotel room if you cannot occupy your condo."", ""What's the price difference?"", ""The Condo Basic costs five hundred per year."", ""Okay."", ""And the Condo Preferred costs six hundred per year."", ""That's not bad at all."", ""No sir. For just a little bit more you could have hotel costs reimbursed."", ""Yeah I like that."", ""Would you like me to put you in touch with an agent to get you started?"", ""I can't right now but they can call me tomorrow."", ""Okay perfect. What's a good number to reach you at?"", ""It's going to be eight five zero three two two four seven six two."", ""Perfect, and what's a good time to reach out to you?"", ""Probably around three."", ""Great. We will have someone call you then."", ""Awesome. Thank you."", ""You're welcome. Was there anything else we could do for you today?"", ""No I think that's it."", ""Perfect. Enjoy your day sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
679,"{""dialogue_id"": ""679"", ""turns"": {""turn_id"": [""insurance_679_000"", ""insurance_679_001"", ""insurance_679_002"", ""insurance_679_003"", ""insurance_679_004"", ""insurance_679_005"", ""insurance_679_006"", ""insurance_679_007"", ""insurance_679_008"", ""insurance_679_009"", ""insurance_679_010"", ""insurance_679_011"", ""insurance_679_012"", ""insurance_679_013"", ""insurance_679_014"", ""insurance_679_015"", ""insurance_679_016"", ""insurance_679_017"", ""insurance_679_018"", ""insurance_679_019"", ""insurance_679_020"", ""insurance_679_021"", ""insurance_679_022"", ""insurance_679_023"", ""insurance_679_024"", ""insurance_679_025"", ""insurance_679_026"", ""insurance_679_027"", ""insurance_679_028"", ""insurance_679_029"", ""insurance_679_030"", ""insurance_679_031"", ""insurance_679_032"", ""insurance_679_033"", ""insurance_679_034"", ""insurance_679_035"", ""insurance_679_036"", ""insurance_679_037"", ""insurance_679_038"", ""insurance_679_039"", ""insurance_679_040"", ""insurance_679_041"", ""insurance_679_042"", ""insurance_679_043"", ""insurance_679_044"", ""insurance_679_045"", ""insurance_679_046"", ""insurance_679_047"", ""insurance_679_048"", ""insurance_679_049"", ""insurance_679_050"", ""insurance_679_051"", ""insurance_679_052"", ""insurance_679_053"", ""insurance_679_054"", ""insurance_679_055"", ""insurance_679_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning! This is Natalie with Rivertown Insurance. How can I help you this morning?"", ""Hi, Natalie. I want to cancel my automatic billing."", ""Sure, I can help you with that. Do you just want to cancel for this month or a temporary period of time?"", ""No, I want to completely opt out of it."", ""I'm sorry to - let me get some information from you so I can pull up your account on my screen."", ""Okay. What do you need? My account number?"", ""If you have your customer number, that would be great!"", ""Uh, that would be seven four three two nine eight one."", ""I have seven four three two nine eight one. Now your customer number has eight digits that's only seven. Is there a zero in there somewhere?"", ""Well it starts with zero, but I didn't think you needed that."", ""Yes, I need all eight digits, so that's zero seven four three two nine eight one?"", ""Yes."", ""All right. And with whom am I speaking?"", ""This is Kelli Roberts."", ""Okay, Kelli, I'm seeing a different name on this account."", ""Oh, it's probably listed under my husband, John. John Roberts."", ""That's correct. Oh, and here you are. I see you're listed as a secondary on the account, with your husband as the primary."", ""It figures they give the man top billing."", ""Not always, but on your account, that's correct. And you said you want to permanently cancel your auto billing for the account?"", ""Um yes."", ""Do you mind if I ask why you want to cancel it?"", ""Yeah. This is the third month I've been over-billed for it."", ""Oh, I'm sorry to hear that, let me take a look at your past statements. Could you hold one minute?"", ""You can look all you want, and then you'll see how many times I've had to call and complain."", ""Hmm. I do see on last month's bill you were overcharged by ten dollars and we added a credit immediately when you contacted us about the overage."", ""Exactly. And if you look at the month before that, and the month before that, you did the same thing."", ""I'm so sorry you're dealing with this. It looks like there is some sort of over-ride on your account that keeps defaulting it to the extra ten dollars. Hmm."", ""Like I said, too many problems for me to deal with, so I'll just go back to getting my paper bill and verifying it before I pay it."", ""You shouldn't have to do that. Would you mind holding while I check with someone on our technical team?"", ""I can hold for a minute, but I don't have all day to wait for you to check on your technical glitches."", ""I understand completely. Just give me one minute, please."", ""Whatever."", ""Hi, Kelli, I just talked with our technician and it seems the additional ten dollar charge is for an extra level of security that your husband added on to the account back in May."", ""Well he didn't tell me that. That sounds stupid. Why should we have to pay to keep our account secure?"", ""I guess I didn't explain that very well. The extra security it provides is not for the account itself, but an addendum to your homeowner's policy to protect against identity theft. We were offering an introductory rate in May that your husband agreed to."", ""Oh. Well I'll talk to him about that. So am I going to be back-charged for those other months?"", ""No, that was a miscommunication on our part. Just know that moving forward, your montly premium increases by ten dollars."", ""All right. But I think I still want to cancel my auto bill for now. I'll talk with my husband, but just take if off of auto bill for now."", ""I could temporarily suspend it for this month and then get back in touch with you at the month's end to see if you want to turn it back on."", ""You'll call me? I don't have to remember to call you?"", ""That's right. We'll also still send you an email reminder when your payment for this month is due. If I turn it off completely, you won't get that reminder."", ""Oh, then let's definitely do that."", ""Very good! So effective today, I'm taking off auto bill for this month, so you'll owe us two hundred ten dollars and fifty cents on August twenty-seventh. You'll get an email reminder of that on or about the twentieth. Then we'll check back with you on September first to see whether you want to turn the auto bill back on or cancel it all together."", ""Thank you. Like I said, I really need to talk to my husband about this."", ""Of course! I'll send you a summary of this call as well. So I should send that to John dot Roberts at Bingham Brothers dot com?"", ""That's his work email, so, could you send it to our personal account T. h. e. Roberts at verizon dot net?"", ""Oh, sure. I see we also have that email on file. Do you want to update to have that as your primary email?"", ""Yes."", ""All right. One second. I've done that. You should have that confirmation email in about five or ten minutes. Is there anything else I can do for you today?"", ""No, I think that will do it. I appreciate your help with this, and for clarifying that ten dollar increase."", ""I'm glad I could help. Well, if you or mister Roberts need anything else, feel free to contact us again."", ""Should I ask for you specifically?"", ""No, I have all of the notes in your file here so whomever answers when you call will be able to help you."", ""Great. Well, thank you again."", ""You're very welcome. And thank you for choosing Rivertown Insurance."", ""Good-bye."", ""Bye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
680,"{""dialogue_id"": ""680"", ""turns"": {""turn_id"": [""insurance_680_000"", ""insurance_680_001"", ""insurance_680_002"", ""insurance_680_003"", ""insurance_680_004"", ""insurance_680_005"", ""insurance_680_006"", ""insurance_680_007"", ""insurance_680_008"", ""insurance_680_009"", ""insurance_680_010"", ""insurance_680_011"", ""insurance_680_012"", ""insurance_680_013"", ""insurance_680_014"", ""insurance_680_015"", ""insurance_680_016"", ""insurance_680_017"", ""insurance_680_018"", ""insurance_680_019"", ""insurance_680_020"", ""insurance_680_021"", ""insurance_680_022"", ""insurance_680_023"", ""insurance_680_024"", ""insurance_680_025"", ""insurance_680_026"", ""insurance_680_027"", ""insurance_680_028"", ""insurance_680_029"", ""insurance_680_030"", ""insurance_680_031"", ""insurance_680_032"", ""insurance_680_033"", ""insurance_680_034"", ""insurance_680_035"", ""insurance_680_036"", ""insurance_680_037"", ""insurance_680_038"", ""insurance_680_039"", ""insurance_680_040"", ""insurance_680_041"", ""insurance_680_042"", ""insurance_680_043"", ""insurance_680_044"", ""insurance_680_045"", ""insurance_680_046"", ""insurance_680_047"", ""insurance_680_048"", ""insurance_680_049"", ""insurance_680_050"", ""insurance_680_051"", ""insurance_680_052"", ""insurance_680_053"", ""insurance_680_054"", ""insurance_680_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes I need to file a claim for a doctor visit."", ""Okay. I'd be more than happy to assist you with that today. May I have your first and last name?"", ""It's Rita Armstrong."", ""Thank you, Rita. Do you happen to know your customer ID?"", ""Yes let me get it out of my purse. Hang on."", ""Okay. Take your time."", ""Okay it's one two three four five six seven eight."", ""Perfect. Thank you for that."", ""You're welcome."", ""For security purposes can you tell me your date of birth?"", ""It's January eighth nineteen sixty two."", ""Perfect. I've got your information pulled up here."", ""Great."", ""To start the claim I'll just need your group number from your insurance card."", ""Okay. it's three seven nine three B."", ""Thank you. Can you tell me the name of the person insured?"", ""It's my husband Duke Armstrong."", ""Thank you. do you have any additional insurance, Rita?"", ""What do you mean?"", ""Like do you have any insurance just in your name, maybe from like another employer?"", ""Oh! No just this kind."", ""Okay no problem. We just always check because if we can't cover all of it another insurance company can sometimes pick it up."", ""Oh okay."", ""What doctor did you go to?"", ""It was Doctor King."", ""Perfect. And what was the reason for the visit?"", ""It was an annual check up."", ""How much was the total bill?"", ""Hang on and let me go get it."", ""Okay."", ""It was four hundred seventy two dollars."", ""And how much did you pay out of pocket?"", ""I paid them fifty dollars."", ""Thank you for that information."", ""You're welcome."", ""We have your email as Rita underscore Armstrong sixty six at gmail dot com as your email. Is that correct?"", ""Yes that's me."", ""Okay great. I'm going to send you a link to upload the bill from the doctor and the receipt where you paid so we can get this processed for you."", ""Okay."", ""Can you verify that you received that email?"", ""Yes. It looks like I have it right here."", ""Great. All you'll have to do now is follow that link. It'll ask you to upload those documents."", ""Can I just take a picture of them on my phone?"", ""Yes. You should be able to follow that link using your phone and then just snap a photo of them."", ""Oh okay. That seems easy enough."", ""Yes. Just make sure they're legible because if they're not it may cause a delay in payment."", ""I can do that."", ""Great. Was there anything else I could do for you today?"", ""No. I think that's all."", ""Awesome. There will be a brief survey after I disconnect that will ask you about your experience today. Do you mind filling that out?"", ""No I don't mind."", ""Great. It'll start as soon as I disconnect."", ""Okay."", ""Have a great day, goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
681,"{""dialogue_id"": ""681"", ""turns"": {""turn_id"": [""insurance_681_000"", ""insurance_681_001"", ""insurance_681_002"", ""insurance_681_003"", ""insurance_681_004"", ""insurance_681_005"", ""insurance_681_006"", ""insurance_681_007"", ""insurance_681_008"", ""insurance_681_009"", ""insurance_681_010"", ""insurance_681_011"", ""insurance_681_012"", ""insurance_681_013"", ""insurance_681_014"", ""insurance_681_015"", ""insurance_681_016"", ""insurance_681_017"", ""insurance_681_018"", ""insurance_681_019"", ""insurance_681_020"", ""insurance_681_021"", ""insurance_681_022"", ""insurance_681_023"", ""insurance_681_024"", ""insurance_681_025"", ""insurance_681_026"", ""insurance_681_027"", ""insurance_681_028"", ""insurance_681_029"", ""insurance_681_030"", ""insurance_681_031"", ""insurance_681_032"", ""insurance_681_033"", ""insurance_681_034"", ""insurance_681_035"", ""insurance_681_036"", ""insurance_681_037"", ""insurance_681_038"", ""insurance_681_039"", ""insurance_681_040"", ""insurance_681_041"", ""insurance_681_042"", ""insurance_681_043"", ""insurance_681_044"", ""insurance_681_045"", ""insurance_681_046"", ""insurance_681_047"", ""insurance_681_048"", ""insurance_681_049"", ""insurance_681_050"", ""insurance_681_051"", ""insurance_681_052"", ""insurance_681_053"", ""insurance_681_054"", ""insurance_681_055"", ""insurance_681_056"", ""insurance_681_057"", ""insurance_681_058"", ""insurance_681_059"", ""insurance_681_060"", ""insurance_681_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello may I speak with David Green, please?"", ""May I ask who is calling?"", ""This is John Brown, I'm an agent with Rivertown Insurance following up with you on a request to enroll in an auto insurance plan."", ""Oh okay. This is David."", ""Great! How are you doing today?"", ""I'm good so far. How are you?"", ""I'm doing well. So our rep told me that you were interested in signing up for our Complete Auto plan, is that correct?"", ""Yes that'd be great."", ""Perfect. I just need to collect some basic information from you before we can get started. Is that okay?"", ""That's fine."", ""Perfect. I have two five one three six three four seven two four listed as your preferred number. Is that still accurate?"", ""Yes it is."", ""And David underscore Green at gmail dot com as your preferred email?"", ""Yes."", ""Great. What is your social security number and date of birth?"", ""It's four three seven two four two two three two."", ""Mm-hmm."", ""Date of birth is three seven ninety."", ""Awesome. Thanks for that."", ""You're welcome."", ""What is the best street address for you?"", ""Okay it's going to be four five nine Spring Street."", ""Okay."", ""Century, Florida."", ""Mm-hmm."", ""Three two five three five."", ""Perfect. To finalize your profile I'll just need to create a security question for you."", ""Oh let's use my mother's maiden name. That's what I use on everything and it'll be easier to remember."", ""I definitely understand. I always use my pet's name that way I don't forget."", ""Yeah it's sad we have to do that with all the criminals in the world."", ""Yes but it's good we have an added layer of protection."", ""That's true."", ""What would you like the answer to be?"", ""it's Jones."", ""Great. I have that recorded. Did you have any questions about the Complete Auto plan before I finalized your enrollment?"", ""Yeah do I get any discounts for paying annually compared to if I broke it up into installments?"", ""Yes actually you save about thirty six dollars a year because of processing fees."", ""Okay. Then that's the way I want to go then."", ""We can definitely do that."", ""Great."", ""Perfect. Your total comes out to be two thousand dollars even."", ""Great can I pay over the phone?"", ""Absolutely. I'll just need your debit or credit card number, your expiration date, and your CVV code."", ""Okay hang on and let me get it."", ""Take your time."", ""Okay I have it ready."", ""Perfect. What's that card number?"", ""It's one two three four five six seven eight eight seven six five #four two three three."", ""Okay and the expiration date?"", ""It's twelve twenty four and the security code is one two three."", ""Perfect. So to confirm we are enrolling you in the Complete Auto plan and making a one time payment of two thousand dollars. Do you accept?"", ""Yes."", ""Great. I've gone ahead and got that processed for you. Was there anything else I can do?"", ""Yeah when will I get proof of insurance?"", ""In your confirmation email there will be information on how to log in to our website to print proof immediately otherwise it will come in the mail."", ""Oh okay. That's good."", ""Anything else, sir?"", ""That's all."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], []]}}"
682,"{""dialogue_id"": ""682"", ""turns"": {""turn_id"": [""insurance_682_000"", ""insurance_682_001"", ""insurance_682_002"", ""insurance_682_003"", ""insurance_682_004"", ""insurance_682_005"", ""insurance_682_006"", ""insurance_682_007"", ""insurance_682_008"", ""insurance_682_009"", ""insurance_682_010"", ""insurance_682_011"", ""insurance_682_012"", ""insurance_682_013"", ""insurance_682_014"", ""insurance_682_015"", ""insurance_682_016"", ""insurance_682_017"", ""insurance_682_018"", ""insurance_682_019"", ""insurance_682_020"", ""insurance_682_021"", ""insurance_682_022"", ""insurance_682_023"", ""insurance_682_024"", ""insurance_682_025"", ""insurance_682_026"", ""insurance_682_027"", ""insurance_682_028"", ""insurance_682_029"", ""insurance_682_030"", ""insurance_682_031"", ""insurance_682_032"", ""insurance_682_033"", ""insurance_682_034"", ""insurance_682_035"", ""insurance_682_036"", ""insurance_682_037"", ""insurance_682_038"", ""insurance_682_039"", ""insurance_682_040"", ""insurance_682_041"", ""insurance_682_042"", ""insurance_682_043"", ""insurance_682_044"", ""insurance_682_045"", ""insurance_682_046"", ""insurance_682_047"", ""insurance_682_048"", ""insurance_682_049"", ""insurance_682_050"", ""insurance_682_051"", ""insurance_682_052"", ""insurance_682_053"", ""insurance_682_054"", ""insurance_682_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yes my name is Jack and I got a flyer for you guys saying that you offere homeowner's insurance in my area and I just wanted to see what you could offer me."", ""I'd be happy to help you out with that Jack."", ""Great."", ""Do you mind giving me your last name?"", ""It's Hall."", ""Thanks for that. To get you an accurate homeowner's quote I'll just need to ask you a few questions."", ""That's fine."", ""What is the address of the home?"", ""It's three two two First Street, Pensacola, Florida three two five zero one."", ""And your date of birth?"", ""It's July second nineteen eighty two."", ""Perfect. What is the estimated value of the home?"", ""It was recently appraised at four hundred thirty two thousand."", ""Great. Now we do have a couple of different options here for you based on what you're looking for as far as coverage goes."", ""Okay."", ""We have a Basic Home plan that costs twelve hundred per year. It covers your property and some of your personal belongings and the wind deductible is ten percent of the repairs estimated."", ""What else?"", ""The next one is the Preferred Home plan. It costs sixteen hundred per year. It covers your property, eighty percent of your personal belongings value, and the wind deductible is four thousand dollars."", ""Okay and the is there more?"", ""Yes. The last one we have is the Complete Home plan. It's two thousand per year and it covers all of your personal belongings and the wind deductible is only one thousand."", ""That one sounds the best for what I need."", ""Great. Would you like to go ahead and enroll?"", ""I have a couple more questions first."", ""Okay great. What can I answer for you?"", ""Do you guys offer monthly plans or do you have to pay at one time?"", ""You can choose to pay monthly or annually."", ""And are there any extra charges for paying monthly?"", ""Yes there is a ten dollar processing fee for every monthly payment."", ""That's not too bad."", ""No sir it's competitive for the market."", ""Yes. Also do you guys have a way to like just take it out of my you know bank account?"", ""Yes we do offer automatic billing where you don't have to think about it."", ""And if I buy a policy will it be effective like immediately or is there a waiting period?"", ""It would be effective on the day you pay for the policy."", ""Okay."", ""Was there anything else I could answer for you?"", ""No. I think I want to go ahead with it."", ""Okay great. Do you prefer for the agent to call you or contact you by email?"", ""Let me give you both just in case I can't get to my phone when they call."", ""Okay. What is your phone number?"", ""It's two five one three two two four seven six eight."", ""Okay and your email?"", ""It's steelers fan sixty two at gmail dot com."", ""Thank you is there a certain time you'd like them to call?"", ""Can they call me today at four p.m.?"", ""Yes it looks like I have an agent available to call you then."", ""Great."", ""Okay so to confirm I will have an agent call you at four p.m. at the number ending in four seven six eight to enroll you in one of our homeowner plans."", ""Yes."", ""Great. Was there anything else I could do for you?"", ""No that's all."", ""Okay. Enjoy the rest of your day sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
683,"{""dialogue_id"": ""683"", ""turns"": {""turn_id"": [""insurance_683_000"", ""insurance_683_001"", ""insurance_683_002"", ""insurance_683_003"", ""insurance_683_004"", ""insurance_683_005"", ""insurance_683_006"", ""insurance_683_007"", ""insurance_683_008"", ""insurance_683_009"", ""insurance_683_010"", ""insurance_683_011"", ""insurance_683_012"", ""insurance_683_013"", ""insurance_683_014"", ""insurance_683_015"", ""insurance_683_016"", ""insurance_683_017"", ""insurance_683_018"", ""insurance_683_019"", ""insurance_683_020"", ""insurance_683_021"", ""insurance_683_022"", ""insurance_683_023"", ""insurance_683_024"", ""insurance_683_025"", ""insurance_683_026"", ""insurance_683_027"", ""insurance_683_028"", ""insurance_683_029"", ""insurance_683_030"", ""insurance_683_031"", ""insurance_683_032"", ""insurance_683_033"", ""insurance_683_034"", ""insurance_683_035"", ""insurance_683_036"", ""insurance_683_037"", ""insurance_683_038"", ""insurance_683_039"", ""insurance_683_040"", ""insurance_683_041"", ""insurance_683_042"", ""insurance_683_043"", ""insurance_683_044"", ""insurance_683_045"", ""insurance_683_046"", ""insurance_683_047"", ""insurance_683_048"", ""insurance_683_049"", ""insurance_683_050"", ""insurance_683_051"", ""insurance_683_052"", ""insurance_683_053"", ""insurance_683_054"", ""insurance_683_055"", ""insurance_683_056"", ""insurance_683_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hi yes. My name is Jasmine Glover and I need to get proof of insurance sent to me."", ""Hi Jasmine. I'd be happy to help with that. Do you have your customer number?"", ""No I don't. I'm sorry."", ""That's okay. We can verify you a different way."", ""Perfect."", ""May I have your date of birth please?"", ""It's one twenty two nineteen eighty four."", ""Thank you for that. I will also need your full social and the phone number on the account."", ""My social is one two three four five six seven eight nine and what else did you need?"", ""The phone number on the account."", ""Oh. It's two five one three seven nine one two three four."", ""Perfect. Thank you for that, Jasmine. For security purposes can you tell me your mother's maiden name?"", ""Yes it's Green."", ""Thank you. I've got your account pulled up here. Which policy were you needing proof for?"", ""The auto policy I have."", ""Okay. I can definitely do that for you. Would you like it mailed, texted, or sent by email?"", ""Can I do mail and email?"", ""Yes we can do that for you. We have your email as Jasmine Glover eighty four at gmail dot com. Is that still correct?"", ""No actually it should be Jasmine Glover designs at gmail dot com now."", ""Okay. I will get that updated. Can you also verify your address for me?"", ""Yes. It's one two three Pineapple Lane Brewton Alabama three six four four one."", ""That's Pineapple as one word or two?"", ""It's one word. p. i. n. e. a. p. p. l. e."", ""Great thank you."", ""How long does it take to get the proof?"", ""The email should go out automatically and the physical copy you should receive in two business days."", ""Okay. is it sent by like regular mail or FedEx?"", ""We will FedEx it to you. I will have a tracking number for you shortly."", ""Great. Is there a cost for that?"", ""Yes. It's seven ninety nine for two day delivery. Is that okay?"", ""That's fine."", ""How would you like to pay today? Card or bank account?"", ""I can use my card. What do you need from it?"", ""I'll just need the sixteen digit card number, the security code and the expiration date."", ""Hang on and let me get it out of my purse."", ""Take your time."", ""Okay it's one two three four five six seven eight nine nine nine nine."", ""Great. And the expiration date and security code on the back?"", ""It's twelve twenty four and the security code is one two three."", ""Okay thank you. To confirm we're going to do a one time charge of seven dollars and ninety nine cents for the expedited delivery of your proof of insurance."", ""Yes. I confirm."", ""Thank you. I have that processed for you. Can you verify that you received the email."", ""Yes. Let me get logged in really quick."", ""No worries."", ""Yes I got it."", ""Great! Are you ready for the tracking number?"", ""Yes. Go ahead."", ""It's three three four four five five six six seven seven."", ""I got it. Thank you!"", ""You're welcome. Was there anything else I could do for you today?"", ""No I think that's all."", ""Perfect. There will be a brief survey after the call to rate your experience. Do you mind holding to take it?"", ""That's fine."", ""Great. It'll start right after I disconnect."", ""Okay."", ""Have a great day. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
684,"{""dialogue_id"": ""684"", ""turns"": {""turn_id"": [""insurance_684_000"", ""insurance_684_001"", ""insurance_684_002"", ""insurance_684_003"", ""insurance_684_004"", ""insurance_684_005"", ""insurance_684_006"", ""insurance_684_007"", ""insurance_684_008"", ""insurance_684_009"", ""insurance_684_010"", ""insurance_684_011"", ""insurance_684_012"", ""insurance_684_013"", ""insurance_684_014"", ""insurance_684_015"", ""insurance_684_016"", ""insurance_684_017"", ""insurance_684_018"", ""insurance_684_019"", ""insurance_684_020"", ""insurance_684_021"", ""insurance_684_022"", ""insurance_684_023"", ""insurance_684_024"", ""insurance_684_025"", ""insurance_684_026"", ""insurance_684_027"", ""insurance_684_028"", ""insurance_684_029"", ""insurance_684_030"", ""insurance_684_031"", ""insurance_684_032"", ""insurance_684_033"", ""insurance_684_034"", ""insurance_684_035"", ""insurance_684_036"", ""insurance_684_037"", ""insurance_684_038"", ""insurance_684_039"", ""insurance_684_040"", ""insurance_684_041"", ""insurance_684_042"", ""insurance_684_043"", ""insurance_684_044"", ""insurance_684_045"", ""insurance_684_046"", ""insurance_684_047"", ""insurance_684_048"", ""insurance_684_049"", ""insurance_684_050"", ""insurance_684_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hi I got a notice in the mail saying I was past due. I must have forgot to send you guys a check this month. I need to go ahead and fix that if you can help me please."", ""I'd be happy to help with that."", ""Great."", ""May I have your first and last name please?"", ""It's Karen Jenkins."", ""Thank you, Karen. Do you know your customer ID?"", ""I don't off the top of my head."", ""It should be on the letter your received in the mail. Do you still have that?"", ""I sure do. Hang on and let me grab it."", ""Perfect. Take your time."", ""Is it the one that starts with the number one?"", ""Yes it is."", ""Okay it's one two three seven two four five nine."", ""Perfect and can you verify your date of birth for me?"", ""Sure it's June ninth nineteen eighty two."", ""Thank you for that."", ""No problem."", ""So it looks like you are past due by just a few days so there were no late fees on the account."", ""Oh thank goodness."", ""Would you like to go ahead and pay by phone?"", ""Is there an extra charge?"", ""No ma'am there is no charge to pay by phone with me."", ""Then yeah let's go ahead and do that."", ""Okay how would you like to pay today?"", ""You guys take checks?"", ""Yes ma'am we can use your bank account information."", ""Okay let's do that."", ""Okay great. I'll just need your account number and routing number, please."", ""Alright then my routing number is two six three two eight one six nine five."", ""Mm-hmm."", ""The account number is one two zero zero zero zero two six three two two four."", ""Perfect and you said this was a checking account?"", ""Yes it is."", ""And Karen, we have your email on file as boy mom three two four and gmail dot com. Is that still accurate?"", ""Yes."", ""Great so to confirm we're going to make a one time payment in the amount of two hundred forty two dollars from the account ending in one six nine five."", ""Yes."", ""Alright I've gone ahead and made that payment for you and sent you a confirmation to your email."", ""Great when is the next one due?"", ""It will be due on August twenty fourth."", ""Okay awesome. Thank you so much."", ""You're very welcome. Was there anything else I could do for you today?"", ""No I think that's all for now."", ""Good deal. There will be a brief survey at the end of the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Great the survey will start as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
685,"{""dialogue_id"": ""685"", ""turns"": {""turn_id"": [""insurance_685_000"", ""insurance_685_001"", ""insurance_685_002"", ""insurance_685_003"", ""insurance_685_004"", ""insurance_685_005"", ""insurance_685_006"", ""insurance_685_007"", ""insurance_685_008"", ""insurance_685_009"", ""insurance_685_010"", ""insurance_685_011"", ""insurance_685_012"", ""insurance_685_013"", ""insurance_685_014"", ""insurance_685_015"", ""insurance_685_016"", ""insurance_685_017"", ""insurance_685_018"", ""insurance_685_019"", ""insurance_685_020"", ""insurance_685_021"", ""insurance_685_022"", ""insurance_685_023"", ""insurance_685_024"", ""insurance_685_025"", ""insurance_685_026"", ""insurance_685_027"", ""insurance_685_028"", ""insurance_685_029"", ""insurance_685_030"", ""insurance_685_031"", ""insurance_685_032"", ""insurance_685_033"", ""insurance_685_034"", ""insurance_685_035"", ""insurance_685_036"", ""insurance_685_037"", ""insurance_685_038"", ""insurance_685_039"", ""insurance_685_040"", ""insurance_685_041"", ""insurance_685_042"", ""insurance_685_043"", ""insurance_685_044"", ""insurance_685_045"", ""insurance_685_046"", ""insurance_685_047"", ""insurance_685_048"", ""insurance_685_049"", ""insurance_685_050"", ""insurance_685_051"", ""insurance_685_052"", ""insurance_685_053"", ""insurance_685_054"", ""insurance_685_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yeah I think I've locked myself out of my account online. I can't remember the password."", ""Oh no. I'm sorry to hear that. I'll be more than happy to assist you with that."", ""Great."", ""May I have your first and last name?"", ""It's Jack Crenshaw."", ""Thank you, Jack. Do you know your customer ID?"", ""Yes it's one two three four five six seven eight."", ""Thank you for that and now I just need your date of birth."", ""It's the eighth of October nineteen sixty nine."", ""Great. Now since we are reseting your password I'll need the answer to your security question."", ""Okay."", ""What is your mother's maiden name?"", ""It's Singleton."", ""Thank you. Alright so I do see here that the account has been locked due to too many attempts with an incorrect password."", ""Yeah I've tried everything I can think of."", ""No problem. It's a pretty simple fix."", ""That's good to hear."", ""I will need to send you a reset password link."", ""Okay."", ""Is Jack underscore Crenshaw sixty nine at hotmail dot com still a good email?"", ""Yes it is."", ""Okay. I've gone ahead and sent that out to you. Can you verify that you've received it?"", ""Hang on and let me get logged in."", ""Take your time."", ""Yes I've got it."", ""Great. Now you'll click the link in the email and it should open a new tab and ask you for some basic information."", ""Okay. Let's see. It looks like it's going there."", ""Great. Now fill in the requested information."", ""Okay."", ""Is everything filled in?"", ""Yes."", ""Great now you'll just select next on the bottom right of the screen."", ""Okay it says select new password."", ""Great. So you'll just create a new password. It has to have at least one capital letter, a number, and a symbol."", ""Okay."", ""Just let me know when you've got that."", ""Okay."", ""Still doing okay?"", ""Yes I changed it."", ""Great. Now let's go back to the homepage to see if you can get logged in with the new password."", ""Okay."", ""Were you able to log in?"", ""I sure was! Thank you so much."", ""You're very welcome. Was there anything else I could do for you today?"", ""No, I think that was everything I needed for right now."", ""Great. Also, remember that you can change your password anytime by selecting forgot my password on the homepage."", ""Oh that's good to know."", ""Yes sir. There will be a brief survey at the end of this call to rate your experience today."", ""Okay."", ""Please hold for the survey after I disconnect."", ""Okay."", ""Have a great day, sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
686,"{""dialogue_id"": ""686"", ""turns"": {""turn_id"": [""insurance_686_000"", ""insurance_686_001"", ""insurance_686_002"", ""insurance_686_003"", ""insurance_686_004"", ""insurance_686_005"", ""insurance_686_006"", ""insurance_686_007"", ""insurance_686_008"", ""insurance_686_009"", ""insurance_686_010"", ""insurance_686_011"", ""insurance_686_012"", ""insurance_686_013"", ""insurance_686_014"", ""insurance_686_015"", ""insurance_686_016"", ""insurance_686_017"", ""insurance_686_018"", ""insurance_686_019"", ""insurance_686_020"", ""insurance_686_021"", ""insurance_686_022"", ""insurance_686_023"", ""insurance_686_024"", ""insurance_686_025"", ""insurance_686_026"", ""insurance_686_027"", ""insurance_686_028"", ""insurance_686_029"", ""insurance_686_030"", ""insurance_686_031"", ""insurance_686_032"", ""insurance_686_033"", ""insurance_686_034"", ""insurance_686_035"", ""insurance_686_036"", ""insurance_686_037"", ""insurance_686_038"", ""insurance_686_039"", ""insurance_686_040"", ""insurance_686_041"", ""insurance_686_042"", ""insurance_686_043"", ""insurance_686_044"", ""insurance_686_045"", ""insurance_686_046"", ""insurance_686_047"", ""insurance_686_048"", ""insurance_686_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yeah I need to cancel automatic payments. You guys have been overcharging me."", ""I'm sorry for the inconvenience. I'd be more than happy to help you out."", ""It's more than an inconvenience, you're taking my money."", ""I can definitely understand why you'd be frustrated, may I have your first and last name so I can pull up your information?"", ""It's Sandra Smith."", ""Thank you Sandra, do you know your customer ID?"", ""It's one two three four five six seven eight."", ""Perfect, and for security purposes can you verify your date of birth?"", ""It's January second nineteen seventy nine."", ""Great. which policy were you wanting to cancel the automatic payments on?"", ""The car."", ""So your Auto Preferred plan?"", ""Yes."", ""Okay, will the cancellation be permanent or did you just want to stop it temporarily?"", ""Permanent. You guys can't handle auto pay so I'm going to just have to do it myself."", ""Alright. I have your email as sandra says twenty two at gmail dot com. Is that still good?"", ""Yes."", ""Okay, Sandra, I've cancelled your automatic payment permanently effective immediately."", ""Great. So this month's payment isn't going to come out automatically?"", ""No. It has been stopped."", ""Great. So who is going to give me my money back for over billing?"", ""For that I will need to open a case with our billing department so they can look into that for you."", ""That's fine."", ""Alright can you tell me what month it was that you were over billed?"", ""You charged me twice in June."", ""Did the payments come out on the same day?"", ""Yes they did."", ""What day was that?"", ""It was June fifteenth. There were two same amount withdrawals."", ""Okay, Sandra, I've submitted your case to our billing team and I have a claim number for you whenever you're ready."", ""Okay what is it."", ""It's one two three four five six seven eight nine nine."", ""Fine. When will I hear back about it?"", ""It usually takes one business day to hear back. Do you prefer phone or email?"", ""I prefer phone."", ""Okay I will make a note of that as well."", ""Will I get a copy of what you sent to them?"", ""Yes. I will go ahead and send you a confirmation email for the case as well."", ""Fine."", ""Was there anything else I could do for you today?"", ""When is my next bill due so I know to pay it?"", ""Your next bill will be due on July thirty first."", ""Okay."", ""Was there anything else I could answer for you?"", ""No."", ""Okay well I hope you enjoy the rest of your day."", ""Whatever."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling"", ""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
687,"{""dialogue_id"": ""687"", ""turns"": {""turn_id"": [""insurance_687_000"", ""insurance_687_001"", ""insurance_687_002"", ""insurance_687_003"", ""insurance_687_004"", ""insurance_687_005"", ""insurance_687_006"", ""insurance_687_007"", ""insurance_687_008"", ""insurance_687_009"", ""insurance_687_010"", ""insurance_687_011"", ""insurance_687_012"", ""insurance_687_013"", ""insurance_687_014"", ""insurance_687_015"", ""insurance_687_016"", ""insurance_687_017"", ""insurance_687_018"", ""insurance_687_019"", ""insurance_687_020"", ""insurance_687_021"", ""insurance_687_022"", ""insurance_687_023"", ""insurance_687_024"", ""insurance_687_025"", ""insurance_687_026"", ""insurance_687_027"", ""insurance_687_028"", ""insurance_687_029"", ""insurance_687_030"", ""insurance_687_031"", ""insurance_687_032"", ""insurance_687_033"", ""insurance_687_034"", ""insurance_687_035"", ""insurance_687_036"", ""insurance_687_037"", ""insurance_687_038"", ""insurance_687_039"", ""insurance_687_040"", ""insurance_687_041"", ""insurance_687_042"", ""insurance_687_043"", ""insurance_687_044"", ""insurance_687_045"", ""insurance_687_046"", ""insurance_687_047"", ""insurance_687_048"", ""insurance_687_049"", ""insurance_687_050"", ""insurance_687_051"", ""insurance_687_052"", ""insurance_687_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yes. I was just in an accident."", ""I'm sorry to hear that. Is everyone okay?"", ""Yes. I just need to report it so I can file a claim once I get it cleared."", ""I can definitely assist you with that. Are you in a safe place to answer the questions?"", ""Yes."", ""Great. May I have your first and last name please?"", ""It's Jared Brown."", ""Thank you, Jarod. Do you know your customer ID?"", ""Hang on it's in my app. Let me get it."", ""Take your time."", ""It's three two two four seven six eight two."", ""And for security purposes can you give me your date of birth?"", ""It's June second nineteen ninety."", ""Great. Now I need a description of what happened."", ""Okay I was driving down the road southbound "", ""Mm-hmm."", ""And I was going through a light and it was green and "", ""Okay and this was how long ago?"", ""about thirty minutes ago."", ""Okay. Sorry continue."", ""Yeah so I went through the intersection and this car ran the red light and t-boned me."", ""Were you able to get their information?"", ""Yes."", ""Great what is their first and last name?"", ""It's Lisa Sellers."", ""And what insurance company do they use?"", ""Progressive."", ""Did you get their policy number?"", ""Yes it's one two three seven six two four seven two two."", ""Great. Did they give you a contact number for them?"", ""Yes it's three two one four seven five eight six seven seven."", ""Thank you for that. Do you have your driver's license number handy?"", ""Yes it's in my wallet. One second."", ""No problem."", ""It's three two two four seven six eight four."", ""Okay. I have everything recorded here for us."", ""Okay. What happens next?"", ""I'll submit this over to our claims representatives and one of them will reach out to you to start the claim."", ""Okay."", ""What's a good contact number to reach you at?"", ""It's two five one three seven six eight two four seven."", ""Is there a particular time of day that is best to contact you?"", ""It's gonna be probably better in the afternoon."", ""Okay. I've made a note for that."", ""Thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""No that's all."", ""Great. I'm glad you're okay."", ""Me too."", ""Try to enjoy the rest of your day."", ""Thank you."", ""You're welcome. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
688,"{""dialogue_id"": ""688"", ""turns"": {""turn_id"": [""insurance_688_000"", ""insurance_688_001"", ""insurance_688_002"", ""insurance_688_003"", ""insurance_688_004"", ""insurance_688_005"", ""insurance_688_006"", ""insurance_688_007"", ""insurance_688_008"", ""insurance_688_009"", ""insurance_688_010"", ""insurance_688_011"", ""insurance_688_012"", ""insurance_688_013"", ""insurance_688_014"", ""insurance_688_015"", ""insurance_688_016"", ""insurance_688_017"", ""insurance_688_018"", ""insurance_688_019"", ""insurance_688_020"", ""insurance_688_021"", ""insurance_688_022"", ""insurance_688_023"", ""insurance_688_024"", ""insurance_688_025"", ""insurance_688_026"", ""insurance_688_027"", ""insurance_688_028"", ""insurance_688_029"", ""insurance_688_030"", ""insurance_688_031"", ""insurance_688_032"", ""insurance_688_033"", ""insurance_688_034"", ""insurance_688_035"", ""insurance_688_036"", ""insurance_688_037"", ""insurance_688_038"", ""insurance_688_039"", ""insurance_688_040"", ""insurance_688_041"", ""insurance_688_042"", ""insurance_688_043"", ""insurance_688_044"", ""insurance_688_045"", ""insurance_688_046"", ""insurance_688_047"", ""insurance_688_048"", ""insurance_688_049"", ""insurance_688_050"", ""insurance_688_051"", ""insurance_688_052"", ""insurance_688_053"", ""insurance_688_054"", ""insurance_688_055"", ""insurance_688_056"", ""insurance_688_057"", ""insurance_688_058"", ""insurance_688_059"", ""insurance_688_060"", ""insurance_688_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes I'd like to get a quote on renter's insurance. My friends have all said you guys give great prices and service and I just moved into this place that requires it."", ""I'd be happy to help you out with your renter's quote today. Congratulations on your new place!"", ""Thanks I'm really excited."", ""I can imagine. Is this your first time renting?"", ""Yes it is! I'm glad to finally be out on my own."", ""Awesome. To get started I'll need just a few pieces of information from you. May I have your first and last name?"", ""It's Jarod Green."", ""Thanks Jarod. Can you spell that for me?"", ""Yes it's j. a. r. o. d."", ""Thank you."", ""You're welcome."", ""What is the address of the new place?"", ""It's one three three Gandyville Lane, Brewton Alabama three six four two six."", ""And that's g. a. n. d. i. v. i. l. l. e?"", ""No it's g. a. n. d. y. v. i. l. l. e."", ""Okay thank you."", ""You're welcome."", ""Is this an apartment, a duplex, or a single family home?"", ""It's an apartment inside of a complex."", ""Great. Can you tell me the name of the apartment complex?"", ""It's Briargate Gardens."", ""Thank you for that! Do you have their fax number?"", ""Not on me but give me one second. It should be on my lease."", ""Take your time."", ""Okay I have it whenever you're ready."", ""Okay. Go ahead."", ""It's two five one."", ""Mm-hmm."", ""Three seven two."", ""Okay."", ""Four nine two one."", ""Perfect. Thank you."", ""You're welcome."", ""And finally, what is your date of birth?"", ""It's March seventh nineteen ninety three."", ""Great. Do you know approximately what your belongings are valued at?"", ""I think I would have to say at about like maybe five thousand dollars?"", ""So five thousand is how much you want to insure for your belongings?"", ""Yes. Will this also cover if something happens in the apartment?"", ""Yes. It does have a liability clause where if something happens it could potentially pay out medical depending on what plan you select."", ""Okay."", ""I do have your quote ready here. We have two options for you. The first one, and the one I recommend, is the Preferred plan."", ""Okay. How much is that and what does it cover?"", ""It will be approximately three hundred dollars per year and it covers one hundred percent of your belongings valued at five thousand as well as medical bills if something happens on the property up to one thousand."", ""Okay. What is the other one?"", ""That would be the Basic plan. It costs two hundred dollars per year and does not cover medical and only covers eighty percent of the value of your belongings."", ""Oh. I don't know which one would be better."", ""The reason I recommended the preferred plan is because you asked would it cover it if something happened on the property."", ""That's true. Let me think about it and can I reach back out or do this online?"", ""Yes you are more than welcome to call back in to finish the process or if you'd like to do it online I can email you a copy of the quote."", ""Yeah send me an email and if I decide I want to go forward I'll sign up online."", ""Okay. Perfect. What is your email address?"", ""It's j dot green at gmail dot com."", ""Thank you. I have that sent out to you. Just follow the link in the email if you'd like to finalize it."", ""Perfect. Thank you."", ""Was there anything else I could do for you today?"", ""No. I think that's it."", ""Great. There will be a brief survey after I disconnect if you don't mind filling that out for us about your experience."", ""Okay. I can do that."", ""Perfect. It'll start as soon as I hang up. Have a great day. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
689,"{""dialogue_id"": ""689"", ""turns"": {""turn_id"": [""insurance_689_000"", ""insurance_689_001"", ""insurance_689_002"", ""insurance_689_003"", ""insurance_689_004"", ""insurance_689_005"", ""insurance_689_006"", ""insurance_689_007"", ""insurance_689_008"", ""insurance_689_009"", ""insurance_689_010"", ""insurance_689_011"", ""insurance_689_012"", ""insurance_689_013"", ""insurance_689_014"", ""insurance_689_015"", ""insurance_689_016"", ""insurance_689_017"", ""insurance_689_018"", ""insurance_689_019"", ""insurance_689_020"", ""insurance_689_021"", ""insurance_689_022"", ""insurance_689_023"", ""insurance_689_024"", ""insurance_689_025"", ""insurance_689_026"", ""insurance_689_027"", ""insurance_689_028"", ""insurance_689_029"", ""insurance_689_030"", ""insurance_689_031"", ""insurance_689_032"", ""insurance_689_033"", ""insurance_689_034"", ""insurance_689_035"", ""insurance_689_036"", ""insurance_689_037"", ""insurance_689_038"", ""insurance_689_039"", ""insurance_689_040"", ""insurance_689_041"", ""insurance_689_042"", ""insurance_689_043"", ""insurance_689_044"", ""insurance_689_045"", ""insurance_689_046"", ""insurance_689_047"", ""insurance_689_048"", ""insurance_689_049"", ""insurance_689_050"", ""insurance_689_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yes I need to check the balance on my policy and possibly pay a bill if the payment is due."", ""I'd be happy to assist you with that today."", ""Great."", ""May I have your first and last name please?"", ""It's Sheila Green."", ""Thank you, Sheila. Do you know your customer ID?"", ""I sure don't. I'm so sorry."", ""That's okay. I can look you up a different way using other information."", ""Okay. Perfect."", ""What's your social security number?"", ""It's three three three four two seven six two two."", ""Thank you, and your date of birth?"", ""It's four twenty nineteen eighty two."", ""Thank you. Do you know the telephone number associated with the account?"", ""Yes it's two five one three two three four seven six two."", ""And for security purposes can you verify your mother's maiden name?"", ""Sure. It's Caldwell."", ""Great. So which policy would you like the balance for?"", ""The life insurance policy."", ""Your Universal Life plan?"", ""Yes."", ""The current balance is one thousand two hundred dollars and a payment of two hundred dollars is due tomorrow."", ""Okay great. Can I go ahead and pay that?"", ""The monthly payment or the remainder of the premium?"", ""Just the monthly payment."", ""Sure thing. How would you like to pay today? Bank account or card?"", ""Bank account."", ""Perfect. I'll just need the routing and account number to start."", ""The routing number is two six three two eight one six nine five."", ""Okay."", ""The account number is one two zero zero zero three six two four five two."", ""Thank you. is this a checking or savings account?"", ""It's a checking account."", ""And is your email still sheila underscore green at gmail dot com?"", ""Yes it is."", ""Great. So just to confirm we're going to make a one time payment in the amount of two hundred dollars from the account ending in four five two?"", ""Yes."", ""Alright. I've gone ahead and made that payment and sent a confirmation email to you as well."", ""Okay I've been having trouble with my email. Do you mind holding for a second while I see if I got it?"", ""No problem."", ""Okay yeah it looks like I got it."", ""Great. Was there anything else I could do for you today?"", ""No I think that was it for today."", ""Awesome. There will be a brief survey to rate your experience today after the call. Would you mind participating?"", ""Sure why not."", ""Okay. It will begin as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance"", ""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
690,"{""dialogue_id"": ""690"", ""turns"": {""turn_id"": [""insurance_690_000"", ""insurance_690_001"", ""insurance_690_002"", ""insurance_690_003"", ""insurance_690_004"", ""insurance_690_005"", ""insurance_690_006"", ""insurance_690_007"", ""insurance_690_008"", ""insurance_690_009"", ""insurance_690_010"", ""insurance_690_011"", ""insurance_690_012"", ""insurance_690_013"", ""insurance_690_014"", ""insurance_690_015"", ""insurance_690_016"", ""insurance_690_017"", ""insurance_690_018"", ""insurance_690_019"", ""insurance_690_020"", ""insurance_690_021"", ""insurance_690_022"", ""insurance_690_023"", ""insurance_690_024"", ""insurance_690_025"", ""insurance_690_026"", ""insurance_690_027"", ""insurance_690_028"", ""insurance_690_029"", ""insurance_690_030"", ""insurance_690_031"", ""insurance_690_032"", ""insurance_690_033"", ""insurance_690_034"", ""insurance_690_035"", ""insurance_690_036"", ""insurance_690_037"", ""insurance_690_038"", ""insurance_690_039"", ""insurance_690_040"", ""insurance_690_041"", ""insurance_690_042"", ""insurance_690_043"", ""insurance_690_044"", ""insurance_690_045"", ""insurance_690_046"", ""insurance_690_047"", ""insurance_690_048"", ""insurance_690_049"", ""insurance_690_050"", ""insurance_690_051"", ""insurance_690_052"", ""insurance_690_053"", ""insurance_690_054"", ""insurance_690_055"", ""insurance_690_056"", ""insurance_690_057"", ""insurance_690_058"", ""insurance_690_059"", ""insurance_690_060"", ""insurance_690_061"", ""insurance_690_062"", ""insurance_690_063"", ""insurance_690_064"", ""insurance_690_065"", ""insurance_690_066"", ""insurance_690_067"", ""insurance_690_068"", ""insurance_690_069"", ""insurance_690_070"", ""insurance_690_071"", ""insurance_690_072"", ""insurance_690_073"", ""insurance_690_074"", ""insurance_690_075"", ""insurance_690_076"", ""insurance_690_077"", ""insurance_690_078"", ""insurance_690_079"", ""insurance_690_080"", ""insurance_690_081"", ""insurance_690_082"", ""insurance_690_083""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Customer"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Customer"", ""Agent"", ""Agent"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance Agency. This is Rosemary. How may I assist you today?"", ""Hello, Rosemary. How's things going in the insurance business today?"", ""Things are great here. Thank you so much for asking! What can I help you with today?"", ""#Uh yeah, I am trying to find an insurance agent."", ""Sure! I'd be happy to help you find the right agent for you. First, may I ask your full name and a good"", ""contact phone number in case we get disconnected?"", ""Yes. My name is Eric Allen Rutherford and my cell number is nine one six eight six one thirty-two"", ""twenty-three."", ""Perfect. Thank you, mister Rutherford for that information. Now what kind of agent are you needing?"", ""Automobile coverage, home owners, life insurance or something else?"", ""Well Rosemary, here's the deal. I just bought me my first my first-ever brand new car. The"", ""gentleman that sold me the car, he didn't really want me to drive off of the lot without I had some kind of"", ""auto insurance. So, I swore to the man if he'd just let me go on and drive it home from the lot, I wouldn't"", ""go no place else until I got you know full coverage car insurance on my new vehicle. By golly, he"", ""went for it. So, as a man of my word, here I am talking to you, Miss Rosemary."", ""All right then, mister Rutherford, it sounds to me like you are in the market for full coverage automobile"", ""insurance. Is that correct?"", ""Yes ma'am. That is correct."", ""Wonderful! I have just the agent for you! May I inquire as to the make, model and VIN number of your"", ""new automobile so that I can pass on the information to the agent?"", ""Absolutely! There's only one problem though. I know the make and model but I didn't think to write"", ""the you know, the VIN number down and I don't have the title just yet because I'll still be making the"", ""payments on it for awhile. Is that going to be a problem?"", ""No, no sir. Not at all. You said you drove the vehicle home, correct?"", ""Yes ma'am. I most certainly did."", ""Great! In that case, I'd be happy to wait here on hold for you to go to go out and get the VIN"", ""number off of the vehicle. Do you know where the VIN is located on the car?"", ""Yep! That is a good idea, Miss Rosemary. I've got paper and pen right here with me, so just give me a sec"", ""to run outside and write her down, okay?"", ""Sounds good, mister Rutherford. Take your time. I'll be right here on the line when you get back, okay?"", ""Great! Be right back."", ""Okay."", ""All right, I'm back."", ""Okay, mister Rutherford. I am ready to take down the automobile's information. Let's start with the "", ""make and model, okay?"", ""Sure. It's a Dodge Charger."", ""Okay, and what year is the vehicle?"", ""Twenty twenty-one."", ""Of course, you said it was brand new. My apologies."", ""No worries, Miss Rosemary."", ""Okay. Now, I just need the the color and the VIN number, please."", ""It's a it's blue and the VIN number is forty-one D three eighty-five nine zero seven MC seventy-three"", ""zero one four six."", ""Super! I think that's all of the the vehicle information the agent will need."", ""So, do I need to call him or what do I need to do?"", ""No, no. I will contact the agent for you. I will convey all the you know, the pertinent details on"", ""the vehicle, as well as your name and contact details. He will then contact you with a few quotes from"", ""some agencies that provide the type of auto insurance you require and you two can go from there."", ""Does that sound like a a good plan for you, mister Rutherford?"", ""#Uh yeah. Yes. Yes ma'am. That sounds perfect!"", ""Wonderful! Well then, I have one last question for you, sir. Would you prefer the agent to contact you by"", ""telephone or via email?"", ""Oh well yeah. I think by phone is probably best. I don't have no email number or address"", ""or whatever they call it. I'm not big on computers. A cell phone is complicated as I get. "", ""Of course. I understand. That's no problem at all! So, let me go ahead and confirm that I have"", ""your correct, current telephone number written down for you here. I have your cell phone number"", ""as nine one six eight six one thirty-two twenty-three. Is that correct?"", ""That is exactly correct, Miss Rosemary."", ""Good. Good. Now, let me just take a look-see here and make sure we have everything else we need. #Um"", ""well, oh yes. I apologize, but I did forget one important piece of information. Could I please have your"", ""home address for your file, as it will definitely make a difference in the accuracy of the quote without it?"", ""Yes ma'am. That probably would be a good idea, huh? Okay, are you ready?"", ""Yes sir."", ""Okay. My address is eighty-nine sixty-three Bellavista Court San Jose, California nine four zero eight eight."", ""Perfect mister Rutherford. That will conclude my questions for you. Now, I have some information"", ""for you. Do you still have your pen and paper handy?"", ""Yes ma'am."", ""Great! I will go ahead and give you the the contact details for the agent whom will be reaching"", ""out to you this afternoon, okay?"", ""Sure. Go ahead."", ""Okay. It will be mister Watkins who will be your insurance agent, and his office number is area code five three"", ""two and telephone number nine five nine sixty-three hundred."", ""Great. Got it."", ""Super! Well, I believe that is yes, that is all I need from you today, mister Rutherford. Do you have any"", ""questions for me or is there anything else I can do to assist you today?"", ""No ma'am, Miss Rosemary. I can't think of anything else. Thank you so much. You have been so helpful"", ""and I do appreciate your time."", ""You are more than welcome, mister Rutherford. Here at Rivertown Insurance we put our customer's first and"", ""foremost in all we do! It has definitely been a pleasure assisting you today, and you can look forward to"", ""that telephone call from mister Watkins within the hour. And of course, should you need anything at all,"", ""don't hesitate to give us a call. We are here to assist you with all your insurance needs!"", ""Great! Will do. Thank you again for your help. You have a great day, Miss Rosemary."", ""Of course. And to you the same, mister Rutherford. Goodbye now."", ""Bye-bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
691,"{""dialogue_id"": ""691"", ""turns"": {""turn_id"": [""insurance_691_000"", ""insurance_691_001"", ""insurance_691_002"", ""insurance_691_003"", ""insurance_691_004"", ""insurance_691_005"", ""insurance_691_006"", ""insurance_691_007"", ""insurance_691_008"", ""insurance_691_009"", ""insurance_691_010"", ""insurance_691_011"", ""insurance_691_012"", ""insurance_691_013"", ""insurance_691_014"", ""insurance_691_015"", ""insurance_691_016"", ""insurance_691_017"", ""insurance_691_018"", ""insurance_691_019"", ""insurance_691_020"", ""insurance_691_021"", ""insurance_691_022"", ""insurance_691_023"", ""insurance_691_024"", ""insurance_691_025"", ""insurance_691_026"", ""insurance_691_027"", ""insurance_691_028"", ""insurance_691_029"", ""insurance_691_030"", ""insurance_691_031"", ""insurance_691_032"", ""insurance_691_033"", ""insurance_691_034"", ""insurance_691_035"", ""insurance_691_036"", ""insurance_691_037"", ""insurance_691_038"", ""insurance_691_039"", ""insurance_691_040"", ""insurance_691_041"", ""insurance_691_042"", ""insurance_691_043"", ""insurance_691_044"", ""insurance_691_045"", ""insurance_691_046"", ""insurance_691_047"", ""insurance_691_048"", ""insurance_691_049"", ""insurance_691_050"", ""insurance_691_051"", ""insurance_691_052"", ""insurance_691_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Hi there I need to see if a payment has been credited to my account."", ""I'd be more than happy to help with that. May I have your first and last name?"", ""It's Kim Burrows."", ""Thank you, Kim. Do you have your customer ID handy?"", ""Let me see if I can find it real quick."", ""Take your time."", ""I actually don't have it on me."", ""That's okay. We can look you up using other information."", ""Great."", ""May I have your full social and date of birth?"", ""It's four two four three nine four seven two two."", ""Mm-hmm."", ""And date of birth is October twenty nine nineteen ninety four."", ""Great, and the phone number associated with the account?"", ""It's two five one three seven two four nine two two."", ""Perfect, and for security purposes can you verify your mother's maiden name?"", ""It's Rogers."", ""Alright, I've got you pulled up here. You wanted to know if a payment has posted to your account, correct?"", ""Yes."", ""Which policy would you like me to check?"", ""It's the life policy that I'm looking for."", ""Let's see. I don't see any recent payments for that policy."", ""Then there's a problem because it already came out of my bank account."", ""Alright, then we definitely need to let the billing department know."", ""Yes."", ""What day did the payment clear your bank?"", ""It was July twenty second."", ""Okay. What I will do is go ahead and submit the issue to our billing department. They will research it and find a solution for you."", ""Okay."", ""We have kim underscore burrows at hotmail dot com. Is that still a good email?"", ""Yes it is."", ""Okay. Please hold for one second while I get this submitted."", ""Okay."", ""Alright, Kim. I have a claim number for you whenever you're ready."", ""Go ahea."", ""It's one two three four five six seven eight nine nine."", ""Okay."", ""I'll go ahead and send an email copy of the information I sent to our billing team so you can see."", ""Okay. What's the turnaround time for this usually?"", ""It usually takes one business day to see a reply on the case."", ""Okay. Will I get any late fees because of this?"", ""You should not be charged any late fees. If you see one on your statement please let our billing team know so they can correct it."", ""Okay."", ""Was there anything else I could do for you today?"", ""No I think that's all."", ""Okay great. There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Okay, please hold on the line. Once I disconnect the survey will start."", ""That's fine."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
692,"{""dialogue_id"": ""692"", ""turns"": {""turn_id"": [""insurance_692_000"", ""insurance_692_001"", ""insurance_692_002"", ""insurance_692_003"", ""insurance_692_004"", ""insurance_692_005"", ""insurance_692_006"", ""insurance_692_007"", ""insurance_692_008"", ""insurance_692_009"", ""insurance_692_010"", ""insurance_692_011"", ""insurance_692_012"", ""insurance_692_013"", ""insurance_692_014"", ""insurance_692_015"", ""insurance_692_016"", ""insurance_692_017"", ""insurance_692_018"", ""insurance_692_019"", ""insurance_692_020"", ""insurance_692_021"", ""insurance_692_022"", ""insurance_692_023"", ""insurance_692_024"", ""insurance_692_025"", ""insurance_692_026"", ""insurance_692_027"", ""insurance_692_028"", ""insurance_692_029"", ""insurance_692_030"", ""insurance_692_031"", ""insurance_692_032"", ""insurance_692_033"", ""insurance_692_034"", ""insurance_692_035"", ""insurance_692_036"", ""insurance_692_037"", ""insurance_692_038"", ""insurance_692_039"", ""insurance_692_040"", ""insurance_692_041"", ""insurance_692_042"", ""insurance_692_043"", ""insurance_692_044"", ""insurance_692_045"", ""insurance_692_046"", ""insurance_692_047"", ""insurance_692_048"", ""insurance_692_049"", ""insurance_692_050"", ""insurance_692_051"", ""insurance_692_052"", ""insurance_692_053"", ""insurance_692_054"", ""insurance_692_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yes my house was damaged in the last hurricane and I need to file a claim. I've been a customer for years so I hope it doesn't mess up my rates."", ""Oh no. I'm sorry to hear that. Let me get a little bit more information from so we can file that claim."", ""Okay."", ""May I have your first and last name?"", ""It's Jerry Sanchez."", ""Thank you Jerry. Do you know your customer number?"", ""I don't actually I'm sorry."", ""That's okay! We can look you up a different way."", ""Okay awesome."", ""May I have your full social and your date of birth?"", ""Yes my social is four two four three eight nine nine nine nine."", ""Mm-hmm."", ""And my date of birth is June second ninety eighty five."", ""Great. Thank you for that information."", ""You're welcome."", ""What is the phone number associated with the account?"", ""It's eight five zero seven one two three seven seven seven."", ""Perfect. And for security purposes can you tell me your mother's maiden name?"", ""It's Green."", ""Okay I've got your information pulled up here so we can start on that claim."", ""Okay."", ""You said it was damaged in the hurricane correct?"", ""Yes. We got hit pretty hard here. Did you guys have any damage?"", ""No we got lucky. Just a little bit of rain."", ""That's good."", ""Yes it is. What day did you notice the damage?"", ""It was right after the storm so that was July third."", ""Thank you, and what time do you think the damage occurred?"", ""We heard some of it around one a.m."", ""Okay. this is a single family home right?"", ""It's actually a townhome."", ""Thank you. Can you verify the address on your account?"", ""It's sixteen sixty Barnacle Drive Flomaton Alabama three six four four one."", ""Okay. Good. What type of damage did you have?"", ""There is some damage to the gutters and we lost some siding on the front of the house."", ""Was there any flood damage?"", ""No the water wasn't too bad. It was just from the wind."", ""Okay. Thank you. It looks like your hurricane deductible is two percent of the estimated cost to fix the damage."", ""That's not too bad I guess."", ""No sir. Some of them actually go up to ten percent."", ""Wow."", ""The next step in the process is for me to send out an adjuster to survey the damage."", ""Okay."", ""Is there a day and time that would be good for you?"", ""How about July eigth at two p.m."", ""Okay. I have that set up for you."", ""Great. Thank you. Will I need to be there or can anyone be there?"", ""Anyone over the age of eightteen can be there."", ""Perfect."", ""Were there any other questions I could answer for you?"", ""No I think that's it."", ""Great. Again I'm sorry to hear of your damage if you need anything else feel free to give us a call."", ""Thank you. I appreciate that."", ""Goodbye, sir."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
693,"{""dialogue_id"": ""693"", ""turns"": {""turn_id"": [""insurance_693_000"", ""insurance_693_001"", ""insurance_693_002"", ""insurance_693_003"", ""insurance_693_004"", ""insurance_693_005"", ""insurance_693_006"", ""insurance_693_007"", ""insurance_693_008"", ""insurance_693_009"", ""insurance_693_010"", ""insurance_693_011"", ""insurance_693_012"", ""insurance_693_013"", ""insurance_693_014"", ""insurance_693_015"", ""insurance_693_016"", ""insurance_693_017"", ""insurance_693_018"", ""insurance_693_019"", ""insurance_693_020"", ""insurance_693_021"", ""insurance_693_022"", ""insurance_693_023"", ""insurance_693_024"", ""insurance_693_025"", ""insurance_693_026"", ""insurance_693_027"", ""insurance_693_028"", ""insurance_693_029"", ""insurance_693_030"", ""insurance_693_031"", ""insurance_693_032"", ""insurance_693_033"", ""insurance_693_034"", ""insurance_693_035"", ""insurance_693_036"", ""insurance_693_037"", ""insurance_693_038"", ""insurance_693_039"", ""insurance_693_040"", ""insurance_693_041"", ""insurance_693_042"", ""insurance_693_043"", ""insurance_693_044"", ""insurance_693_045"", ""insurance_693_046"", ""insurance_693_047"", ""insurance_693_048"", ""insurance_693_049"", ""insurance_693_050"", ""insurance_693_051"", ""insurance_693_052"", ""insurance_693_053"", ""insurance_693_054"", ""insurance_693_055"", ""insurance_693_056"", ""insurance_693_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I help you today?"", ""Yeah I got a notice in the mail offering a discount for new policies and I was in the market for new life insurance so I was wondering if maybe I could get some information about that."", ""Great I can definitely help with that. Do you currently have any policies with us?"", ""Yes I have several. I have condo, pet, and auto insurance through you guys."", ""Okay so you were looking to get a quote to add a life policy due to our multi-policy discount flyer?"", ""Yes."", ""Perfect. May I have your first and last name to get started?"", ""Yeah my first name is John and my last name is Sellers and my customer ID is one two three four five six seven eight."", ""Thank you for that, John. For security purposes can you verify your date of birth?"", ""My date of birth is June third nineteen eighty nine."", ""Thanks for that. To get a life quote I need to ask a few "", ""Go ahead and ask whatever you want. I'm an open book."", ""Okay. Sounds good. Let's start with what state you reside in."", ""I live in Florida."", ""Perfect. I hear it's a beautiful state."", ""It is in some spots but some spots are really run down and don't look that great. A lot of tourists too."", ""Yeah I can #imagine that would get annoying."", ""Oh definitely it makes traffic crazy."", ""I bet. You identify as male, correct?"", ""Yes."", ""Okay and what is your height and weight?"", ""I'm five nine and I weigh one hundred sixty pounds."", ""And how would you describe your health?"", ""I would say I'm pretty healthy I haven't had any "", ""So you don't have any pre-existing conditions?"", ""No."", ""Good to hear. How much coverage were you looking for?"", ""I think I'd be okay with about two hundred fifty thousand."", ""Were you thinking basic term life, whole life, or universal life."", ""I definitely want to do whole life because it can earn cash value."", ""Perfect."", ""I think it does right?"", ""Yes. A whole life policy can build cash value."", ""Great."", ""Alright, John. Give me just a moment to enter all of this information and I should have some numbers for you."", ""Awesome."", ""Okay, for a whole life policy you're looking at eighteen hundred per year with our multi-policy discount."", ""Jeez. That's with the discount?"", ""Yes. Keep in mind though that it's an investment. It earns cash value and covers your family if you were to pass away."", ""That's true."", ""It really is a great option, especially if you have kids."", ""Well I'll tell you what give me some time to think about it."", ""Okay. Is it okay if I have an agent contact you tomorrow to follow up?"", ""Sure."", ""Do you prefer phone or email?"", ""I prefer phone."", ""Is there a good tim tomorrow for them to call?"", ""I'd say around three p.m."", ""Okay and a good number to reach you?"", ""eight five zero seven one two three four two two."", ""Perfect, so to confirm I'll have an agent reach out to you tomorrow at three p.m. at the phone number ending in four two two to follow up with you about the policy."", ""Great."", ""Was there anything else I could do for you today?"", ""I think that's it."", ""Have a great day, sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
694,"{""dialogue_id"": ""694"", ""turns"": {""turn_id"": [""insurance_694_000"", ""insurance_694_001"", ""insurance_694_002"", ""insurance_694_003"", ""insurance_694_004"", ""insurance_694_005"", ""insurance_694_006"", ""insurance_694_007"", ""insurance_694_008"", ""insurance_694_009"", ""insurance_694_010"", ""insurance_694_011"", ""insurance_694_012"", ""insurance_694_013"", ""insurance_694_014"", ""insurance_694_015"", ""insurance_694_016"", ""insurance_694_017"", ""insurance_694_018"", ""insurance_694_019"", ""insurance_694_020"", ""insurance_694_021"", ""insurance_694_022"", ""insurance_694_023"", ""insurance_694_024"", ""insurance_694_025"", ""insurance_694_026"", ""insurance_694_027"", ""insurance_694_028"", ""insurance_694_029"", ""insurance_694_030"", ""insurance_694_031"", ""insurance_694_032"", ""insurance_694_033"", ""insurance_694_034"", ""insurance_694_035"", ""insurance_694_036"", ""insurance_694_037"", ""insurance_694_038"", ""insurance_694_039"", ""insurance_694_040"", ""insurance_694_041"", ""insurance_694_042"", ""insurance_694_043"", ""insurance_694_044"", ""insurance_694_045"", ""insurance_694_046"", ""insurance_694_047"", ""insurance_694_048"", ""insurance_694_049"", ""insurance_694_050"", ""insurance_694_051"", ""insurance_694_052"", ""insurance_694_053"", ""insurance_694_054"", ""insurance_694_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes, I'm in the market for new homeowners insurance and I wanted to see what you guys could offer me. I've read some good reviews about you guys."", ""I can definitely help with that. Thanks for considering us."", ""Of course, I'm always shopping around to get the best price."", ""I'm the same way."", ""It's always the best way to make sure you're not wasting money."", ""Absolutely, may I have your first and last name to get started?"", ""Yes it's Jacob Green."", ""Thank you, Jacob. What's your current address?"", ""It's three two one one Forest Lane, Brewton, Alabama three six four two six."", ""Great. And that's f. o. r. e. s. t. correct?"", ""Yes."", ""Alright, great. What is your date of birth?"", ""It's January third nineteen seventy six."", ""Perfect and what is your property value currently?"", ""I would estimate it at roughly three hundred forty two thousand."", ""Awesome. Give me just a second to finish entering this information and I should have you some numbers."", ""Okay, cool."", ""Okay so based on what you've told me I would recommend our Home Preferred plan."", ""Okay."", ""It's got all of your essential coverage and a very low wind deductible at two thousand dollars."", ""How much is it?"", ""It would cost sixteen hundred a year."", ""That's not too bad."", ""Not at all. Would you be interested in purchasing today?"", ""I still have a couple of other places to check."", ""That's okay. The quote is good for thirty days. Do you prefer phone or email?"", ""Email definitely."", ""Great, what is your email so I can go ahead and send over that quote information."", ""It's jake green at gmail dot com."", ""That's j. a. k. e.?"", ""Yes."", ""Perfect. I've gone ahead and sent that quote over to you. Can you confirm that you received it?"", ""Yeah. Hang on and let me get my email open."", ""Take your time."", ""Yeah it looks like I have it."", ""Great. Do you have any questions about the quote?"", ""Yeah do you have something with a little more personal property coverage?"", ""If you're looking for a higher coverage for personal property I would recommend our Home Complete plan."", ""Okay."", ""It covers one hundred and twenty five percent of the stated value of your personal property."", ""That sounds better. What's the cost?"", ""That one would be two thousand per year."", ""Okay."", ""Would you like that emailed as well?"", ""Sure."", ""Okay. I'll send that right over."", ""Thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""No I think that was all the questions I had."", ""Great. There will be a brief survey at the end of the call to rate your experience today. Would you like to participate?"", ""Sure."", ""Perfect. The survey will start as soon as I disconnect."", ""Okay."", ""Have a great day! Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
695,"{""dialogue_id"": ""695"", ""turns"": {""turn_id"": [""insurance_695_000"", ""insurance_695_001"", ""insurance_695_002"", ""insurance_695_003"", ""insurance_695_004"", ""insurance_695_005"", ""insurance_695_006"", ""insurance_695_007"", ""insurance_695_008"", ""insurance_695_009"", ""insurance_695_010"", ""insurance_695_011"", ""insurance_695_012"", ""insurance_695_013"", ""insurance_695_014"", ""insurance_695_015"", ""insurance_695_016"", ""insurance_695_017"", ""insurance_695_018"", ""insurance_695_019"", ""insurance_695_020"", ""insurance_695_021"", ""insurance_695_022"", ""insurance_695_023"", ""insurance_695_024"", ""insurance_695_025"", ""insurance_695_026"", ""insurance_695_027"", ""insurance_695_028"", ""insurance_695_029"", ""insurance_695_030"", ""insurance_695_031"", ""insurance_695_032"", ""insurance_695_033"", ""insurance_695_034"", ""insurance_695_035"", ""insurance_695_036"", ""insurance_695_037"", ""insurance_695_038"", ""insurance_695_039"", ""insurance_695_040"", ""insurance_695_041"", ""insurance_695_042"", ""insurance_695_043"", ""insurance_695_044"", ""insurance_695_045"", ""insurance_695_046"", ""insurance_695_047"", ""insurance_695_048"", ""insurance_695_049"", ""insurance_695_050"", ""insurance_695_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yeah I can't seem to get logged in online. I've been with you guys for years and this is the first time it's ever given me problemiss It's starting to get on my nerves."", ""I'm sorry you're having issues with the site and I'd be happy to help you with that."", ""Great."", ""May I have your first and last name please?"", ""It's Jason Brown."", ""Thank you, Jason. Do you happen to know your customer ID?"", ""I have no clue. Look I just need help with the website why do you need all of this information?"", ""I understand you're frustrated sir. In order to help you with a specific online account I do need to verify it's you for your security."", ""Okay fine. What else do you need?"", ""If you don't have your customer ID, can you tell me your full social and date of birth?"", ""It's four two four three two three seven six eight."", ""Thank you."", ""Date of birth is January third nineteent fifty two."", ""Thank you for that information. Finally, I'll just need the phone number on the account and your mother's maiden name for final verification."", ""Good grief. It's two five one three six three four seven nine two and my mother's maiden name is Johnson."", ""Thank you, Jason. I'm looking at the online account and it looks like you're trying an incorrect password."", ""That's impossible."", ""The system shows that you have tried it three times and all three times the password was entered wrong."", ""Well I'm telling you I'm putting in the right password. It must be something with your stupid site."", ""I understand that not being able to log in must be frustrating. How about we attempt to change the password and see if that gets you in?"", ""Fine."", ""I have your email as jason dot brown dot nine nine at gmail dot com."", ""Yes that's correct."", ""Okay, Jason. What I'll do is send a reset password link to your email which will allow you to set a new password."", ""I could have just done that on my own, but whatever."", ""Well since you have me now I'm more than happy to walk you through it just in case there are any issues."", ""Okay."", ""Did you receive the email?"", ""let's see. Yes I did."", ""Okay. Click the link to open the reset password window."", ""Okay. It's open."", ""Great. It will ask you for your security question answer."", ""Yeah I just put that in. Now I'm where I can set a new password."", ""Perfect. Just go ahead and create a new password. Remember it has to have a capital letter, a number, and a symbol."", ""Okay."", ""Is it working for you?"", ""Yeah it let me reset it."", ""Great."", ""Now do I just need to try to log in?"", ""Yes if you don't mind just going back to the homepage to try to log in again."", ""Okay. This better work."", ""Let's see if that fixed it."", ""Okay I'm trying to log in now."", ""Great. Let me know what it says."", ""It looks like it's letting me log in now."", ""Wonderful. Was there anything else I could do?"", ""No."", ""Okay. Well I hope you enjoy the rest of your day sir."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
696,"{""dialogue_id"": ""696"", ""turns"": {""turn_id"": [""insurance_696_000"", ""insurance_696_001"", ""insurance_696_002"", ""insurance_696_003"", ""insurance_696_004"", ""insurance_696_005"", ""insurance_696_006"", ""insurance_696_007"", ""insurance_696_008"", ""insurance_696_009"", ""insurance_696_010"", ""insurance_696_011"", ""insurance_696_012"", ""insurance_696_013"", ""insurance_696_014"", ""insurance_696_015"", ""insurance_696_016"", ""insurance_696_017"", ""insurance_696_018"", ""insurance_696_019"", ""insurance_696_020"", ""insurance_696_021"", ""insurance_696_022"", ""insurance_696_023"", ""insurance_696_024"", ""insurance_696_025"", ""insurance_696_026"", ""insurance_696_027"", ""insurance_696_028"", ""insurance_696_029"", ""insurance_696_030"", ""insurance_696_031"", ""insurance_696_032"", ""insurance_696_033"", ""insurance_696_034"", ""insurance_696_035"", ""insurance_696_036"", ""insurance_696_037"", ""insurance_696_038"", ""insurance_696_039"", ""insurance_696_040"", ""insurance_696_041"", ""insurance_696_042"", ""insurance_696_043"", ""insurance_696_044"", ""insurance_696_045"", ""insurance_696_046"", ""insurance_696_047"", ""insurance_696_048"", ""insurance_696_049"", ""insurance_696_050"", ""insurance_696_051"", ""insurance_696_052"", ""insurance_696_053"", ""insurance_696_054"", ""insurance_696_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Danny Johnson calling from Rivertown Insurance. May I speak with Sandra Saunders please?"", ""This is Sandra."", ""Good afternoon, Sandra! I got your information from one of our phone reps that stated you were interested in enrolling in one of our auto insurance plans."", ""Yes. I spoke to them earlier."", ""Great. Is now still a good time?"", ""It sure is."", ""Wonderful. I just need to ask you a couple of questions to get started."", ""Okay. Go ahead."", ""So we have your first name and last name as Sandra Saunders, is that your full legal name?"", ""Yes."", ""And we have your date of birth as November second ninteen seventy. Is that accurate?"", ""It is."", ""What is a good street address for you including the city state and zip code?"", ""It's thirteen thirty Willow Lane Pensacola, Florida three two five two three."", ""Great. And Pensacola is p. e. n. s. a. c. o. l. a.?"", ""Yes."", ""Perfect. May I have your full social security number?"", ""It's three three two four seven six two three four."", ""Great. Now we need to set up a security question for you to use if you ever call in."", ""Okay how about my mother's maiden name?"", ""Sure. What is the answer you would like to record?"", ""Johnson."", ""Great. I have that recorded for you. So Sandra, you were looking at the Preferred Auto or Complete Auto. Which one did you decide to go with?"", ""I think I'm going to go with the higher one because of rental reimbursement."", ""So the Complete plan?"", ""Yes."", ""That's a great choice. I actually have that one myself."", ""Yeah I figured it's better to have it just in case than to be stuck without it."", ""Exactly. It's always a good idea."", ""I agree."", ""Your total policy is two thousand dollars per year. Would you like to pay that annually or monthly?"", ""Annually please. I don't think I'd remember to pay you guys monthly."", ""No worries. We can do that for sure."", ""What do you accept for payment?"", ""We can use either your bank account or a credit card."", ""Let me go get my credit card really quick."", ""Okay. Take your time."", ""Alright I got it. What do you need off of it?"", ""I'll need the full number, the expiration date, and the CVV code on the back."", ""Okay the number is one two three four four seven two two three seven eight nine four two two three."", ""Mm-hmm."", ""The expiration date is twelve of twenty four and what kind of code did you need?"", ""The security code on the back of the card. It should be three digits."", ""Oh. Yes. It's three two two."", ""Perfect. So to confirm we will be enrolling you in the Complete Auto plan and making a one time charge in the amount of two thousand dollars effective today."", ""Yes."", ""Alright Sandra I've got that processed for you. What's a good email to send a confirmation to?"", ""It's Sandra underscore Saunders at gmail dot com."", ""Great. I've gone ahead and sent out your plan information and that payment confirmation."", ""Wonderful. That was easy."", ""We try to make it that way. Was there anything else I could do for you?"", ""No I think that's it for today."", ""Perfect. I hope you enjoy the rest of your day and thanks for choosing Rivertown."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
697,"{""dialogue_id"": ""697"", ""turns"": {""turn_id"": [""insurance_697_000"", ""insurance_697_001"", ""insurance_697_002"", ""insurance_697_003"", ""insurance_697_004"", ""insurance_697_005"", ""insurance_697_006"", ""insurance_697_007"", ""insurance_697_008"", ""insurance_697_009"", ""insurance_697_010"", ""insurance_697_011"", ""insurance_697_012"", ""insurance_697_013"", ""insurance_697_014"", ""insurance_697_015"", ""insurance_697_016"", ""insurance_697_017"", ""insurance_697_018"", ""insurance_697_019"", ""insurance_697_020"", ""insurance_697_021"", ""insurance_697_022"", ""insurance_697_023"", ""insurance_697_024"", ""insurance_697_025"", ""insurance_697_026"", ""insurance_697_027"", ""insurance_697_028"", ""insurance_697_029"", ""insurance_697_030"", ""insurance_697_031"", ""insurance_697_032"", ""insurance_697_033"", ""insurance_697_034"", ""insurance_697_035"", ""insurance_697_036"", ""insurance_697_037"", ""insurance_697_038"", ""insurance_697_039"", ""insurance_697_040"", ""insurance_697_041"", ""insurance_697_042"", ""insurance_697_043"", ""insurance_697_044"", ""insurance_697_045"", ""insurance_697_046"", ""insurance_697_047"", ""insurance_697_048"", ""insurance_697_049"", ""insurance_697_050"", ""insurance_697_051"", ""insurance_697_052"", ""insurance_697_053"", ""insurance_697_054"", ""insurance_697_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Hey I'm working with a local agent and they said I need to call and set up an account so I can finish purchasing my new auto plan."", ""Okay. I'd be more than happy to help with that."", ""Great."", ""Let's start with your first and last name please."", ""It's Jay Brown."", ""And that's j. a. y.?"", ""Yes."", ""Great. Thanks, Jay."", ""You're welcome."", ""What's a good phone number to reach you at?"", ""Let's put two five one three seven two four seven six nine."", ""Okay. Got it. Now I'll just need your date of birth."", ""It's April third nineteen ninety two."", ""Now I'll need your full address including the city, state, and zip code."", ""It's twenty thirty First Street, Los Angeles."", ""Mm-hmm."", ""California nine zero two one zero."", ""Perfect and now I just need your full social security number."", ""Why do you need that?"", ""Your social is used to link your policy once you've purchased it."", ""Okay."", ""The system will automatically recognize that policy is yours and will show up when you call or log in online."", ""And that's needed?"", ""Yes even when you go to set up your online account you'll have to enter your social security number."", ""Okay."", ""It's very secure. All of our products are encrypted and only certain people have access to the information."", ""Okay. Let me get my card I don't know the number off the top of my head."", ""Take your time."", ""Okay It's four two two three two four seven six eight."", ""Great. Now we'll need to set up a security question to identify you and further secure your account when you call in."", ""Okay."", ""What would you like your question to be?"", ""I have no idea."", ""A lot of people use things like mother's maiden name or favorite pet's name or like high school mascot."", ""Let's do high school mascot."", ""Okay and what would you like the security answer to be?"", ""Tigers."", ""Okay sir. It looks like I have everything set up for your account."", ""Okay so I should be able to let the agent know."", ""Yes the agent should be able to go into the system and see your information now."", ""Great. That wasn't so bad."", ""No we try to make it as easy as possible for new customers."", ""Well thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""What do I do to set it up online?"", ""Great question. Once your plan is active go to our website w. w. w. dot River Town Insurance dot com and hit sign up."", ""Okay."", ""It'll prompt you to enter you date of birth, name and social, and then it will walk you through regsitering online."", ""Great."", ""Was there anything else I could answer for you today?"", ""No. I think that's all."", ""Great. Well you have a good day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
698,"{""dialogue_id"": ""698"", ""turns"": {""turn_id"": [""insurance_698_000"", ""insurance_698_001"", ""insurance_698_002"", ""insurance_698_003"", ""insurance_698_004"", ""insurance_698_005"", ""insurance_698_006"", ""insurance_698_007"", ""insurance_698_008"", ""insurance_698_009"", ""insurance_698_010"", ""insurance_698_011"", ""insurance_698_012"", ""insurance_698_013"", ""insurance_698_014"", ""insurance_698_015"", ""insurance_698_016"", ""insurance_698_017"", ""insurance_698_018"", ""insurance_698_019"", ""insurance_698_020"", ""insurance_698_021"", ""insurance_698_022"", ""insurance_698_023"", ""insurance_698_024"", ""insurance_698_025"", ""insurance_698_026"", ""insurance_698_027"", ""insurance_698_028"", ""insurance_698_029"", ""insurance_698_030"", ""insurance_698_031"", ""insurance_698_032"", ""insurance_698_033"", ""insurance_698_034"", ""insurance_698_035"", ""insurance_698_036"", ""insurance_698_037"", ""insurance_698_038"", ""insurance_698_039"", ""insurance_698_040"", ""insurance_698_041"", ""insurance_698_042"", ""insurance_698_043"", ""insurance_698_044"", ""insurance_698_045"", ""insurance_698_046"", ""insurance_698_047"", ""insurance_698_048"", ""insurance_698_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I just recently moved and I need to update my address on my policies with you guys."", ""I'd be more than happy to help with that. May I have your first and last name please?"", ""It's Karen Sims."", ""Thank you, Karen. Do you happen to know your customer ID?"", ""I'm sorry I sure don't and I don't have a bill handy."", ""That's okay! We can look you up using some other information."", ""Great."", ""What is your full social security number?"", ""It's four nine two three seven four two six six."", ""Great, and your date of birth?"", ""It's January eighth of nineteen seventy one."", ""Perfect, now I'll just need the phone number associated with the account."", ""Oh I think it's two five one three six three seven two four nine."", ""That's it. For security purposes can you tell me your high school mascot?"", ""Yes it was the panthers."", ""Thank you. So what is the current address on the account that you need to change?"", ""I think you guys have fifteen twenty one Sanders Court, Pace, Florida three two five seven one."", ""Yes."", ""Now it needs to be sixteen sixteen First street, Pensacola, Florida, three two five two three."", ""Okay. is this effective immediately or do you want to make it effective on a certain day?"", ""It needs to be today, yes."", ""Great. We have Karen Sims three seven two at gmail dot com. Is that correct?"", ""Yes."", ""I will go ahead and get this updated for you and send a confirmation email as well."", ""Okay. and this is effective today, right?"", ""Yes it is."", ""Great."", ""Alright I've gone ahead and completed that change. Can you verify that you received the confirmation email?"", ""Yes one second, let me get logged in to my email."", ""Take your time."", ""Yes I've received it."", ""Great."", ""Hey can you tell me if there's any way to do this like online or something that way if it happens again I don't have to call in?"", ""Yes actually you can change your address in your profile settings online."", ""So just log into my account and do it?"", ""Yes, once you're logged in you'll select profile settings in the right hand corner and then select change address."", ""That seems pretty simple."", ""Yes ma'am. What else can I do for you today?"", ""I think that's everything for today."", ""Great. There will be a brief survey after the call to rate your experience today. Would you like to participate?"", ""Will it take long?"", ""It shouldn't it's usually only one or two questions."", ""Then that's fine."", ""Great. It will start as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
699,"{""dialogue_id"": ""699"", ""turns"": {""turn_id"": [""insurance_699_000"", ""insurance_699_001"", ""insurance_699_002"", ""insurance_699_003"", ""insurance_699_004"", ""insurance_699_005"", ""insurance_699_006"", ""insurance_699_007"", ""insurance_699_008"", ""insurance_699_009"", ""insurance_699_010"", ""insurance_699_011"", ""insurance_699_012"", ""insurance_699_013"", ""insurance_699_014"", ""insurance_699_015"", ""insurance_699_016"", ""insurance_699_017"", ""insurance_699_018"", ""insurance_699_019"", ""insurance_699_020"", ""insurance_699_021"", ""insurance_699_022"", ""insurance_699_023"", ""insurance_699_024"", ""insurance_699_025"", ""insurance_699_026"", ""insurance_699_027"", ""insurance_699_028"", ""insurance_699_029"", ""insurance_699_030"", ""insurance_699_031"", ""insurance_699_032"", ""insurance_699_033"", ""insurance_699_034"", ""insurance_699_035"", ""insurance_699_036"", ""insurance_699_037"", ""insurance_699_038"", ""insurance_699_039"", ""insurance_699_040"", ""insurance_699_041"", ""insurance_699_042"", ""insurance_699_043"", ""insurance_699_044"", ""insurance_699_045"", ""insurance_699_046"", ""insurance_699_047"", ""insurance_699_048"", ""insurance_699_049"", ""insurance_699_050"", ""insurance_699_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes I've heard a lot of good things about you guys from friends and family and I was interested in finding a local agent to talk about signing up for one of your plans."", ""I'd be more than happy to assist you with that. May I have your first and last name please?"", ""It's Karen Graves."", ""Thank you, Karen. What type of policy were you interested in?"", ""What all kinds do you have?"", ""We have a multitude of products from life insurance to pet insurance to automobile insurance."", ""Oh okay. I thought you guys just did auto insurance."", ""No ma'am we actually have a whole range of products to meet your needs."", ""Well that sounds great."", ""Which ones were you interested in?"", ""Well I don't have a pet and I'm not too happy with my life insurance policy right now."", ""So you would like to have an agent call you about life and auto? Is that correct?"", ""Yeah let's see what they can do."", ""Okay. We can definitely do that. How would you prefer to be contacted? Phone or email?"", ""Well. Let me go ahead and give you both that way if I can't answer the phone they can email me."", ""Okay. That sounds good. What's a good phone number for you, Karen?"", ""It's eight five zero nine two one one two three four."", ""Perfect. And your email?"", ""Hang on and let me get it. My granddaughter writes all this stuff down for me. I really don't know what I'd do without her ."", ""Well I'm glad she's able to help you out."", ""Yes she really is a blessing. Do you have any grandkids?"", ""No ma'am. I don't."", ""Well maybe one day!"", ""Maybe so! Did you get your email?"", ""Yes. It is karen dot graves dot twenty nine at gmail dot com."", ""Okay. And you spell your name k. a. r. i. n.?"", ""No it's k. a. r. e. n."", ""Oh sorry about that!"", ""That's okay. It's a common mistake."", ""Perfect. What time of day is usually the best time for an agent to reach out to you?"", ""Oh well I guess sometime in the afternoon is fine."", ""Would about two o' clock tomorrow afternoon work for you?"", ""Is that Central Time?"", ""Yes ma'am."", ""Then yes that would be fine with me."", ""Perfect. I'll schedule it with the agent closest to your address to reach out to you."", ""Great. How long does it usually take to get everything all set up?"", ""Well it just really depends on what all you're interested in getting. I would set aside maybe an hour at most to speak with them."", ""Oh okay. That's not so bad."", ""No ma'am not at all."", ""And they'll call the number I gave you?"", ""Yes ma'am."", ""Okay great."", ""Was there anything else I could do for you today, Karen?"", ""No I think that's all."", ""Perfect. There will be a brief survey after the call. Do you mind staying on the line to tell us how your experience was?"", ""I can do that."", ""Perfect. It'll start as soon as I disconnect."", ""Okay."", ""Have a great day! Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FindAgent""], [], [], [], [], [], [], [], [], [], [""GetQuote""], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
700,"{""dialogue_id"": ""700"", ""turns"": {""turn_id"": [""insurance_700_000"", ""insurance_700_001"", ""insurance_700_002"", ""insurance_700_003"", ""insurance_700_004"", ""insurance_700_005"", ""insurance_700_006"", ""insurance_700_007"", ""insurance_700_008"", ""insurance_700_009"", ""insurance_700_010"", ""insurance_700_011"", ""insurance_700_012"", ""insurance_700_013"", ""insurance_700_014"", ""insurance_700_015"", ""insurance_700_016"", ""insurance_700_017"", ""insurance_700_018"", ""insurance_700_019"", ""insurance_700_020"", ""insurance_700_021"", ""insurance_700_022"", ""insurance_700_023"", ""insurance_700_024"", ""insurance_700_025"", ""insurance_700_026"", ""insurance_700_027"", ""insurance_700_028"", ""insurance_700_029"", ""insurance_700_030"", ""insurance_700_031"", ""insurance_700_032"", ""insurance_700_033"", ""insurance_700_034"", ""insurance_700_035"", ""insurance_700_036"", ""insurance_700_037"", ""insurance_700_038"", ""insurance_700_039"", ""insurance_700_040"", ""insurance_700_041"", ""insurance_700_042"", ""insurance_700_043"", ""insurance_700_044"", ""insurance_700_045"", ""insurance_700_046"", ""insurance_700_047"", ""insurance_700_048"", ""insurance_700_049"", ""insurance_700_050"", ""insurance_700_051"", ""insurance_700_052"", ""insurance_700_053"", ""insurance_700_054"", ""insurance_700_055"", ""insurance_700_056"", ""insurance_700_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Danny Green calling from Rivertown Insurance. May I speak with Jared Brown, please?"", ""This is Jared."", ""Hi Jared, we got a notification of an accident that you were in recently and we wanted to go ahead and start the claims process."", ""Okay."", ""Is now a good time?"", ""Yes."", ""Great. So it looks like I have some information here about the incident but can you tell me what happened just to make sure nothing has changed?"", ""Yes I was going through an intersection and a lady ran a redlight and hit me."", ""Great. Can you verify your customer ID for me?"", ""Yeah it's three seven six two four seven eight two."", ""Thank you and your date of birth?"", ""It's June second nineteen ninety."", ""Perfect. All of that matches what we have here."", ""Good."", ""What was the exact date of the accident?"", ""It was July twenty third."", ""Do you remember around what time it was?"", ""It was like eleven thirty."", ""In the morning?"", ""Yes."", ""Okay and what is the year make and model of the vehicle you were driving?"", ""It's a twenty eighteen Toyota Corolla."", ""And can you tell me where the accident occurred?"", ""It was off of South Street in Pensacola Florida."", ""Awesome. That should be all I need to go ahead and file this claim for you and start communicating with the other party's insurance."", ""So what happens now? My car is pretty bad."", ""Great question. We will send an adjuster out to you to take a look at the damage."", ""Okay and when will that be?"", ""It should be in a few days. We have two five one three seven eight four two two four as a good number for you. Is that still correct?"", ""Yes."", ""Okay just keep an ear out because in the next day or so they're going to give you a call to schedule that adjustment."", ""Okay."", ""I have a claim number for you whenever you're ready."", ""Okay let me get some paper."", ""Take your time."", ""Okay I'm ready."", ""It's going to be three two four six seven eight four two three two."", ""That's three two four six seven eight four two three two?"", ""Yes."", ""Okay great."", ""Was there anything else I could answer for you?"", ""When do you think I can get it fixed in the shop?"", ""Once the adjuster takes a look and gets an estimate we should be able to issue a payment once you've paid your deductible."", ""How much is my deductible?"", ""It looks like you were on the Preferred Auto plan which has a five hundred dollar collision deductible."", ""And that would have to be paid before you guys issue any money to fix it?"", ""Yes that's correct."", ""Okay."", ""What else can I do for you?"", ""That's all for now."", ""Great. There will be a brief survey at the end of this call to rate your experience. Would you like to participate?"", ""Sure."", ""The survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
701,"{""dialogue_id"": ""701"", ""turns"": {""turn_id"": [""insurance_701_000"", ""insurance_701_001"", ""insurance_701_002"", ""insurance_701_003"", ""insurance_701_004"", ""insurance_701_005"", ""insurance_701_006"", ""insurance_701_007"", ""insurance_701_008"", ""insurance_701_009"", ""insurance_701_010"", ""insurance_701_011"", ""insurance_701_012"", ""insurance_701_013"", ""insurance_701_014"", ""insurance_701_015"", ""insurance_701_016"", ""insurance_701_017"", ""insurance_701_018"", ""insurance_701_019"", ""insurance_701_020"", ""insurance_701_021"", ""insurance_701_022"", ""insurance_701_023"", ""insurance_701_024"", ""insurance_701_025"", ""insurance_701_026"", ""insurance_701_027"", ""insurance_701_028"", ""insurance_701_029"", ""insurance_701_030"", ""insurance_701_031"", ""insurance_701_032"", ""insurance_701_033"", ""insurance_701_034"", ""insurance_701_035"", ""insurance_701_036"", ""insurance_701_037"", ""insurance_701_038"", ""insurance_701_039"", ""insurance_701_040"", ""insurance_701_041"", ""insurance_701_042"", ""insurance_701_043"", ""insurance_701_044"", ""insurance_701_045"", ""insurance_701_046"", ""insurance_701_047"", ""insurance_701_048"", ""insurance_701_049"", ""insurance_701_050"", ""insurance_701_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi, thank you for calling Rivertown Insurance. My name is Brad. How may I be of assistance?"", ""Hi Brad, my name is Melissa. How's your day going?"", ""I'm having a great day. Thanks for asking. How about you Melissa?"", ""I'm having a pretty eventful day."", ""Sounds good. So how may I help you today Melisa?"", ""I need to change my address. I recently moved from my previous residence so I'm gonna need my address updated to my current residence."", ""Okay Melissa. I'm gonna be requesting some information for you so I can verify your identity."", ""Oh okay."", ""Can you please provide your customer number?"", ""Hold on just a sec. let me get it."", ""Sure, please take your time."", ""Here we go. It's five nine one"", ""Five nine one"", ""Three six four"", ""Three six four"", ""Three one."", ""Three one. So that's five nine one three six four three one?"", ""perfect."", ""Please provide your first name and last name."", ""Melissa Krantz"", ""Please provide your birth date."", ""okay. My date is the fourth of June, nineteen seventy four."", ""Please provide your previous address you wanna change."", ""okay so it's five seven one Philips Boulevard Connecticut."", ""and the zip code?"", ""hold on a second I'm gonna have to check that."", ""Take your time."", ""Got it. It's seven five three one one."", ""Perfect. Now may I have your new address and zip code?"", ""It's one five three one Queens drive Connecticut."", ""One five three one Queens drive Connecticut."", ""Perfect."", ""And the zip code?"", ""Zip code seven nine eight one eight."", ""Seven nine eight one eight."", ""Oh sorry, my zipcode is actually seven nine eight one three. do pardon my bad eyes."", ""Seven nine eight one three. Gotcha"", ""Okay done. Your address has been updated. Is there anything else I can help you with?"", ""Yes I recently got a pet and I wanna know if my cute baby girl can be insured?"", ""Of course, we've got policy coverage for pets."", ""Great! Can you forward a quote and all the information I'm gonna need to my mail. I'm running late on an appointment."", ""Will do that right away. The mail will be forwarded to the email address attached to your account."", ""Perfect."", ""That's Melissa Krantz five five at Gmail dot com."", ""Perfect."", ""Anything else I can help you with?"", ""Mhm that'll be all for now."", ""Thank you for choosing Rivertown Insurance"", ""Thank you Brad, you're such a helpful man."", ""It's a pleasure. Do enjoy the rest of your day."", ""I sure will Brad! Such a sweet man. Bye!"", ""Bye Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], []]}}"
702,"{""dialogue_id"": ""702"", ""turns"": {""turn_id"": [""insurance_702_000"", ""insurance_702_001"", ""insurance_702_002"", ""insurance_702_003"", ""insurance_702_004"", ""insurance_702_005"", ""insurance_702_006"", ""insurance_702_007"", ""insurance_702_008"", ""insurance_702_009"", ""insurance_702_010"", ""insurance_702_011"", ""insurance_702_012"", ""insurance_702_013"", ""insurance_702_014"", ""insurance_702_015"", ""insurance_702_016"", ""insurance_702_017"", ""insurance_702_018"", ""insurance_702_019"", ""insurance_702_020"", ""insurance_702_021"", ""insurance_702_022"", ""insurance_702_023"", ""insurance_702_024"", ""insurance_702_025"", ""insurance_702_026"", ""insurance_702_027"", ""insurance_702_028"", ""insurance_702_029"", ""insurance_702_030"", ""insurance_702_031"", ""insurance_702_032"", ""insurance_702_033"", ""insurance_702_034"", ""insurance_702_035"", ""insurance_702_036"", ""insurance_702_037"", ""insurance_702_038"", ""insurance_702_039"", ""insurance_702_040"", ""insurance_702_041"", ""insurance_702_042"", ""insurance_702_043"", ""insurance_702_044"", ""insurance_702_045"", ""insurance_702_046"", ""insurance_702_047"", ""insurance_702_048"", ""insurance_702_049"", ""insurance_702_050"", ""insurance_702_051"", ""insurance_702_052"", ""insurance_702_053"", ""insurance_702_054"", ""insurance_702_055"", ""insurance_702_056"", ""insurance_702_057"", ""insurance_702_058"", ""insurance_702_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is John and I've been a customer a while with you guys. I was wondering if I get any discounts from changing my bill from monthly to yearly?"", ""Hi John. I can definitely help with that. May I have your last name and customer number please?"", ""It's Brown and I have no idea what that number is."", ""That's okay. I can look you up using different information."", ""Okay."", ""Can you verify your social and your date of birth please?"", ""It's four two four three nine one two three four."", ""Okay."", ""And my date of birth is one twenty nine seventy two."", ""Perfect. Thank you for that information."", ""You're welcome."", ""What is the phone number associated with the account?"", ""It's eight five zero two nine one three seven six four."", ""Thank you sir. And for security purposes can you verify your mother's maiden name?"", ""Yeah it's Green g. r. e. e. n."", ""Perfect. So you were wondering if you get any price discounts for paying annually instead of monthly?"", ""That's correct."", ""Okay let me see what I can find out for you. One moment please."", ""No problem."", ""It looks like you would save one hundred eight dollars annually because you wouldn't be paying the monthly processing fee."", ""Oh! That's a pretty nice savings."", ""Yes sir. A lot of our customers like paying that way for the savings and the ease of not having to pay every month."", ""Well let's do that."", ""Okay sir. To confirm we're going to be changing from monthly to annually is that correct?"", ""Yes."", ""Okay your remaining balance of three hundred twenty two dollars will be due upon the change. Is that okay?"", ""Yes that's fine."", ""Great! I've gone ahead and made that change for you."", ""Thank you."", ""Is your email still John Brown thirty four and hotmail dot com?"", ""Yes it is."", ""Great. And how would you like to pay today? By check or card?"", ""Hang on. Let me see if I have my card in my wallet."", ""No problem, sir. Take your time."", ""I actually don't have it with me. How else did you say I could pay?"", ""You can also pay with your bank account."", ""Okay what do you need for that?"", ""I'll need your routing number your account number and what type of account it is."", ""Let me see if that's in my bank app."", ""Okay sir. Let me know when you're ready."", ""Okay I've got it."", ""Perfect! What is the nine digit routing number for the account?"", ""It's one two three four five six seven eight nine."", ""Thank you for that. And the account number and account type?"", ""It's a checking account and the account number is one two three four five six seven eight nine."", ""Thank you, sir. Just to confirm we are making a one time charge of three hundred twenty two dollars to the account ending in seven eight nine."", ""That's correct."", ""Okay! I've updated your billing frequency and took the payment for your remaining balance."", ""Great! Can you tell me when I'll have to pay again?"", ""Yes. Your policy is set to renew on January second and the bill will be due upon renewal."", ""Okay."", ""Was there anything else I could do for you today?"", ""No that was it."", ""Great there will be a brief survey at the end of the call to rate your experience. Would you be interested in completing that?"", ""Sure."", ""Perfect. Just stay on the line It'll come on right after I disconnect."", ""Okay."", ""Have a good day sir. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
703,"{""dialogue_id"": ""703"", ""turns"": {""turn_id"": [""insurance_703_000"", ""insurance_703_001"", ""insurance_703_002"", ""insurance_703_003"", ""insurance_703_004"", ""insurance_703_005"", ""insurance_703_006"", ""insurance_703_007"", ""insurance_703_008"", ""insurance_703_009"", ""insurance_703_010"", ""insurance_703_011"", ""insurance_703_012"", ""insurance_703_013"", ""insurance_703_014"", ""insurance_703_015"", ""insurance_703_016"", ""insurance_703_017"", ""insurance_703_018"", ""insurance_703_019"", ""insurance_703_020"", ""insurance_703_021"", ""insurance_703_022"", ""insurance_703_023"", ""insurance_703_024"", ""insurance_703_025"", ""insurance_703_026"", ""insurance_703_027"", ""insurance_703_028"", ""insurance_703_029"", ""insurance_703_030"", ""insurance_703_031"", ""insurance_703_032"", ""insurance_703_033"", ""insurance_703_034"", ""insurance_703_035"", ""insurance_703_036"", ""insurance_703_037"", ""insurance_703_038"", ""insurance_703_039"", ""insurance_703_040"", ""insurance_703_041"", ""insurance_703_042"", ""insurance_703_043"", ""insurance_703_044"", ""insurance_703_045"", ""insurance_703_046"", ""insurance_703_047"", ""insurance_703_048"", ""insurance_703_049"", ""insurance_703_050"", ""insurance_703_051"", ""insurance_703_052"", ""insurance_703_053"", ""insurance_703_054"", ""insurance_703_055"", ""insurance_703_056"", ""insurance_703_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I assist you today?"", ""Hey I would like to see if you guys have an agent near me. I've been interested in moving my policies to you guys but I need to know if there's someone close to me."", ""I'd be happy to help with hat."", ""Great."", ""May I have your first and last name please?"", ""It's Kasey Sellers."", ""Thank you, Kasey."", ""You're welcome."", ""While you have me on the line, would you like me to go ahead and quote you for some of the policies so you don't have to go in person?"", ""No I really prefer to do everything in person or with someone local."", ""I can understand. Keep in mind that we have online options as well."", ""That's fine. I just really want to find the nearest agent."", ""Not a problem at all."", ""Great."", ""What is your zip code so I can look that up for you?"", ""It's three two five three five."", ""Perfect. Give me just a moment to enter that in and see who all is near."", ""Okay."", ""Alright it looks like we have a couple of different options for you."", ""Great."", ""We have Samantha Jones she is in our Myrtle Grove office in Pensacola."", ""Okay who else?"", ""We have John Samson and it looks like he's in our Cantonment office."", ""Do you have anyone closer to the Pace area? I will be over there most of the week."", ""What is the zip code for that area?"", ""Hang on and let me look. I don't know it off the top of my head."", ""Take your time."", ""Okay it's three two five seven one."", ""Alright let's see who is over ther "", ""And preferably someone who is open after five."", ""Okay. I have Jason Brown in our Pace office."", ""Okay and how late are they open?"", ""It says until seven. I would recommend allowing me to send them your contact information so they can reach out and set an appointment."", ""That's fine."", ""May I have a good contact number for you?"", ""It's eight five zero three two two four seven eight four."", ""Great and is there a good time of day to call you?"", ""Either in the early morning or the late afternoon."", ""Okay I'll make a note of that. Also what is your email?"", ""It's kasey underscore sellers underscore realty at gmail dot com."", ""And that's c. a. s. e. y.?"", ""No it's actually k. a. s. e. y."", ""Sorry about that."", ""Don't worry it happens all the time."", ""I'm sure."", ""It's a pain at coffee shops. ."", ""I can understand that. So just to confirm I've got your information sent over to the Pace office and they will be reaching out to schedule a time for you to come in."", ""Perfect. Thank you."", ""You're welcome. Was there anything else that I could do for you?"", ""No that's all."", ""Great. There will be a brief survey at the end of the call that will rate your experience today. Would you like to participate?"", ""Sure."", ""The survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day!"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
704,"{""dialogue_id"": ""704"", ""turns"": {""turn_id"": [""insurance_704_000"", ""insurance_704_001"", ""insurance_704_002"", ""insurance_704_003"", ""insurance_704_004"", ""insurance_704_005"", ""insurance_704_006"", ""insurance_704_007"", ""insurance_704_008"", ""insurance_704_009"", ""insurance_704_010"", ""insurance_704_011"", ""insurance_704_012"", ""insurance_704_013"", ""insurance_704_014"", ""insurance_704_015"", ""insurance_704_016"", ""insurance_704_017"", ""insurance_704_018"", ""insurance_704_019"", ""insurance_704_020"", ""insurance_704_021"", ""insurance_704_022"", ""insurance_704_023"", ""insurance_704_024"", ""insurance_704_025"", ""insurance_704_026"", ""insurance_704_027"", ""insurance_704_028"", ""insurance_704_029"", ""insurance_704_030"", ""insurance_704_031"", ""insurance_704_032"", ""insurance_704_033"", ""insurance_704_034"", ""insurance_704_035"", ""insurance_704_036"", ""insurance_704_037"", ""insurance_704_038"", ""insurance_704_039"", ""insurance_704_040"", ""insurance_704_041"", ""insurance_704_042"", ""insurance_704_043"", ""insurance_704_044"", ""insurance_704_045"", ""insurance_704_046"", ""insurance_704_047"", ""insurance_704_048"", ""insurance_704_049"", ""insurance_704_050"", ""insurance_704_051"", ""insurance_704_052"", ""insurance_704_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello and thank you for calling Rivertown Insurance. How may I assist you today?"", ""Yes my name is Margaret Johnson. My customer ID is one three two four five six seven eight, and I sent a check in last week and I haven't seen it get credited to my account."", ""I'd be happy to look into that for you Margaret."", ""Thank you."", ""For security purposes can you tell me your date of birth?"", ""It's July second nineteen fifty one."", ""Thank you for that. When did you mail out the check."", ""Oh I'm not sure. I know it was the day I wrote it out so let me get my book and see when that was."", ""Take your time."", ""I just get so forgetful these days it feels like I can't remember anything anymore."", ""I understand. I get that way sometimes too, especially with everything going on right now."", ""Oh I know. That definitely doesn't help."", ""Not at all."", ""Alright I sent it out on July twentieth so it has been over a week now."", ""I don't see anything posted to the account "", ""Me either that's what was kind of concerning."", ""I definitely understand do you know what address you sent it to?"", ""Yeah it was with that little piece of the bill that you tear off and send in."", ""Okay so it wasn't anything that you like hand wrote?"", ""No I just attached it to your little envelope and sent it on its way."", ""Okay so what I think we should do is open a case with our billing department to see if they can do some research and see what happened."", ""Okay that sounds good."", ""Did it clear your bank account at all?"", ""No not as of right now."", ""Okay so yes let's go ahead and start that claim to billing department."", ""Okay."", ""Is your email still Maggie underscore Johnson at hotmail dot com?"", ""No we need to change that."", ""Okay what is your new email?"", ""It's Margaret underscore Johnson dot two two at gmail dot com."", ""And that's m. a. r. g. a. r. e. t.?"", ""Yes."", ""Perfect. I've got that updated for you."", ""Okay good."", ""I've gone ahead and opened the case with the billing department and gave them a description of what's going on "", ""Okay."", ""and I have a claim number for you whenever you're ready."", ""I'm ready."", ""It's one two three four five six seven eight nine nine."", ""Got it."", ""I've gone ahead and sent a confirmation email to you as well."", ""Okay when will I hear back from them?"", ""They usually respond within one to two business days."", ""That's not too bad."", ""Not at all. What else can I do for you today?"", ""I think that's all today."", ""Great. There will be a brief survey at the end of the call to rate your performance today. Would you like to participate?"", ""Sure."", ""Okay. Thank you. The survey will begin as soon as I disconnect."", ""Okay."", ""Have a great day."", ""You too dear."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
705,"{""dialogue_id"": ""705"", ""turns"": {""turn_id"": [""insurance_705_000"", ""insurance_705_001"", ""insurance_705_002"", ""insurance_705_003"", ""insurance_705_004"", ""insurance_705_005"", ""insurance_705_006"", ""insurance_705_007"", ""insurance_705_008"", ""insurance_705_009"", ""insurance_705_010"", ""insurance_705_011"", ""insurance_705_012"", ""insurance_705_013"", ""insurance_705_014"", ""insurance_705_015"", ""insurance_705_016"", ""insurance_705_017"", ""insurance_705_018"", ""insurance_705_019"", ""insurance_705_020"", ""insurance_705_021"", ""insurance_705_022"", ""insurance_705_023"", ""insurance_705_024"", ""insurance_705_025"", ""insurance_705_026"", ""insurance_705_027"", ""insurance_705_028"", ""insurance_705_029"", ""insurance_705_030"", ""insurance_705_031"", ""insurance_705_032"", ""insurance_705_033"", ""insurance_705_034"", ""insurance_705_035"", ""insurance_705_036"", ""insurance_705_037"", ""insurance_705_038"", ""insurance_705_039"", ""insurance_705_040"", ""insurance_705_041"", ""insurance_705_042"", ""insurance_705_043"", ""insurance_705_044"", ""insurance_705_045"", ""insurance_705_046"", ""insurance_705_047"", ""insurance_705_048"", ""insurance_705_049"", ""insurance_705_050"", ""insurance_705_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. How may I assist you today?"", ""Yes I need to cancel my plan with you guys. I was able to find a lower price somewhere else."", ""Well I'm sorry to hear that you're cancelling but I can definitely help with that."", ""Yeah it's nothing bad on your end just a lower price somewhere else."", ""I can definitely understand that. May I have your first and last name please?"", ""It's Jacob Brown."", ""Thank you, Jacob. Do you have your customer ID?"", ""I sure don't."", ""That's okay we can find you in the system using other information."", ""Okay great."", ""What's your full social and date of birth?"", ""It's four two two three two four seven six eight."", ""Mm-hmm."", ""And date of birth is four seven ninteen seventy two."", ""Thank you for that. Do you have the phone number associated with the account?"", ""Yes it's eight five zero three two two eight five four one."", ""Great and for security purposes can you tell me your favorite pet's name?"", ""Yes it's Ruffles."", ""Thank you."", ""You're welcome."", ""Okay so I've got you pulled up here. Which policy would you like to cancel?"", ""the auto policy."", ""So you'd like to cancel your Preferred Auto plan?"", ""Yes."", ""Alright and when would you like that to be effective?"", ""The new insurance starts tomorrow so can it be then?"", ""Yes. I will mark it as effective July twenty ninth."", ""Okay great. Will I get any kind of refund?"", ""It looks like since there are about fourteen days left in your billing period you will get a prorated refund."", ""Awesome and will it just go back to my bank account?"", ""Actually because it is a plan cancellation, a check will be mailed to the address we have on file."", ""Okay."", ""We have thirty seven forty Eighty Second Street, Pensacola, Florida three two five two three. Is that still correct?"", ""Yes it is."", ""Perfect. Okay to confirm we are cancelling your Preferred Auto plan effective July twenty ninth and issuing a prorated refund to the address mentioned."", ""Yes. I confirm."", ""Alright we have that set up for you. Would you like an email confirmation?"", ""Yes please."", ""Okay we have yankee fan thirty two at gmail dot com. Is that still accurate?"", ""Yes it is."", ""Perfect. I've gone ahead and sent you the confirmation to your email."", ""Awesome. Thank you."", ""You're welcome. Was there anything else I could do for you today?"", ""No I think that's it."", ""Well I hope you enjoy the rest of your day. There will be a brief survey at the end of this call to rate your experience today. Would you like to participate?"", ""Sure."", ""Okay, great. Just hang tight, the survey will start after I disconnect."", ""Okay."", ""Have a great day!"", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
706,"{""dialogue_id"": ""706"", ""turns"": {""turn_id"": [""insurance_706_000"", ""insurance_706_001"", ""insurance_706_002"", ""insurance_706_003"", ""insurance_706_004"", ""insurance_706_005"", ""insurance_706_006"", ""insurance_706_007"", ""insurance_706_008"", ""insurance_706_009"", ""insurance_706_010"", ""insurance_706_011"", ""insurance_706_012"", ""insurance_706_013"", ""insurance_706_014"", ""insurance_706_015"", ""insurance_706_016"", ""insurance_706_017"", ""insurance_706_018"", ""insurance_706_019"", ""insurance_706_020"", ""insurance_706_021"", ""insurance_706_022"", ""insurance_706_023"", ""insurance_706_024"", ""insurance_706_025"", ""insurance_706_026"", ""insurance_706_027"", ""insurance_706_028"", ""insurance_706_029"", ""insurance_706_030"", ""insurance_706_031"", ""insurance_706_032"", ""insurance_706_033"", ""insurance_706_034"", ""insurance_706_035"", ""insurance_706_036"", ""insurance_706_037"", ""insurance_706_038"", ""insurance_706_039"", ""insurance_706_040"", ""insurance_706_041"", ""insurance_706_042"", ""insurance_706_043"", ""insurance_706_044"", ""insurance_706_045"", ""insurance_706_046"", ""insurance_706_047"", ""insurance_706_048"", ""insurance_706_049"", ""insurance_706_050"", ""insurance_706_051"", ""insurance_706_052"", ""insurance_706_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. How may I help you today?"", ""Yes my name is Jack Henry and I need to add someone to my health insurance plan."", ""Okay Jack. I'd be happy to help with that."", ""Great."", ""Do you happen to have your customer ID handy?"", ""Hang on and let me check my wallet."", ""Take your time."", ""Alright it don't look like I got it."", ""That's okay. We can look you up using different information."", ""Okay."", ""What is your full social and date of birth?"", ""My social?"", ""Yes. Your social security number."", ""Oh okay that's four two two three eight one two three four."", ""Great and your date of birth?"", ""It's January nineteenth nineteen eighty nine."", ""Thanks for that. Do you have the phone number associated with the account?"", ""It's either gonna be two five one three two four eight nine nine eight or eight nine nine nine I think."", ""We have eight nine nine nine on file. Is that still accurate?"", ""Yeah."", ""Alright and can you tell me your mother's maiden name?"", ""That's Montrose."", ""Great. So we need to add someone to your health insurance plan today?"", ""Yeah. I just got married."", ""Well congratulations."", ""Thank you very much."", ""You're welcome. So we want to add your wife?"", ""Yes we do."", ""Okay perfect. Do you have your policy number?"", ""Yes it's three two two four two seven eight nine."", ""Okay great and your wife's first and last name."", ""It's Veronica Henry."", ""Perfect. And her date of birth?"", ""I don't have that."", ""Unfortunately sir, without that information we cannot add her to the plan. Are you able to text her or call her?"", ""Yeah hang on and let me text her and see if she can tell me real quick."", ""Okay."", ""One second."", ""Take your time."", ""She' at work I can't get her to answer."", ""Okay. You have a couple of different options."", ""What are they?"", ""You can get the birth date and call back or you can go online and add her through your online account."", ""Oh okay I'll do that. Where is it at online?"", ""It should be in the top left hand corner under edit profile and add dependents."", ""Okay and what else will I need?"", ""You will just need her name, date of birth, relationship to you, and any kind of health issues she may have."", ""Oh okay well she's healthy so no problem there."", ""Yes sir. Was there anything else I could do for you today?"", ""No that's all."", ""Okay sir. You have a good day."", ""You too."", ""Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
707,"{""dialogue_id"": ""707"", ""turns"": {""turn_id"": [""insurance_707_000"", ""insurance_707_001"", ""insurance_707_002"", ""insurance_707_003"", ""insurance_707_004"", ""insurance_707_005"", ""insurance_707_006"", ""insurance_707_007"", ""insurance_707_008"", ""insurance_707_009"", ""insurance_707_010"", ""insurance_707_011"", ""insurance_707_012"", ""insurance_707_013"", ""insurance_707_014"", ""insurance_707_015"", ""insurance_707_016"", ""insurance_707_017"", ""insurance_707_018"", ""insurance_707_019"", ""insurance_707_020"", ""insurance_707_021"", ""insurance_707_022"", ""insurance_707_023"", ""insurance_707_024"", ""insurance_707_025"", ""insurance_707_026"", ""insurance_707_027"", ""insurance_707_028"", ""insurance_707_029"", ""insurance_707_030"", ""insurance_707_031"", ""insurance_707_032"", ""insurance_707_033"", ""insurance_707_034"", ""insurance_707_035"", ""insurance_707_036"", ""insurance_707_037"", ""insurance_707_038"", ""insurance_707_039"", ""insurance_707_040"", ""insurance_707_041"", ""insurance_707_042"", ""insurance_707_043"", ""insurance_707_044"", ""insurance_707_045"", ""insurance_707_046"", ""insurance_707_047"", ""insurance_707_048"", ""insurance_707_049"", ""insurance_707_050"", ""insurance_707_051"", ""insurance_707_052"", ""insurance_707_053"", ""insurance_707_054"", ""insurance_707_055"", ""insurance_707_056"", ""insurance_707_057"", ""insurance_707_058"", ""insurance_707_059"", ""insurance_707_060"", ""insurance_707_061"", ""insurance_707_062"", ""insurance_707_063"", ""insurance_707_064"", ""insurance_707_065"", ""insurance_707_066"", ""insurance_707_067"", ""insurance_707_068"", ""insurance_707_069"", ""insurance_707_070"", ""insurance_707_071"", ""insurance_707_072"", ""insurance_707_073"", ""insurance_707_074"", ""insurance_707_075"", ""insurance_707_076"", ""insurance_707_077"", ""insurance_707_078"", ""insurance_707_079"", ""insurance_707_080"", ""insurance_707_081"", ""insurance_707_082"", ""insurance_707_083"", ""insurance_707_084"", ""insurance_707_085"", ""insurance_707_086"", ""insurance_707_087"", ""insurance_707_088"", ""insurance_707_089"", ""insurance_707_090"", ""insurance_707_091"", ""insurance_707_092"", ""insurance_707_093"", ""insurance_707_094"", ""insurance_707_095"", ""insurance_707_096"", ""insurance_707_097"", ""insurance_707_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, thank you for calling Rivertown Insurance. This is Roberto speaking. How may I assist today?"", ""I need to report a claim."", ""Oh, I'm sorry to hear you've had some trouble."", ""Yeah."", ""May I get your name and birthdate so I can look up the account?"", ""Hayley Mitchell. April twelth, two thousand."", ""Thank you miss Mitchell for that information. Would you please verify your policy number?"", ""Yeah. It's six-seven-eight-eight-two-five-six-three."", ""Thank you for that. Yes, I have your account pulled up here. Thank you for being a valued customer. It looks like you have both home and auto policies with us here-."", ""Yeah, I need to report a property accident."", ""Yes, I can help you with filing a claim. What kind of incident has occurred?"", ""My basement flooded. It's just-it's just everywhere. Just a mess."", ""Okay, let me see here. When did the accident occur?"", ""When? Like I came home an hour ago and my cat was meowing downstairs. Anyway, yeah, I went down, saw the water, turned off the main, and called. I don't even know where it's coming from. Oh my gosh. I am so upset."", ""I am so sorry to hear about the accident, miss Mitchell. Let's get this claim filed and your house cleaned up, okay?"", ""Okay."", ""Alright, so you don't know where the leaking is coming from?"", ""No. I don't-I don't even know how I'm going to shower now."", ""We will get someone sent out there as soon as the file's claimed, okay? I just need a few more pieces of information from you."", ""Okay."", ""Can you describe the damage that you see?"", ""#Um, okay. So I need to go back down there? Okay. I'm on my way down. Okay. So, there's about a half inch of water, like everywhere. Like when I walk on the carpet it squishes."", ""Okay. So you definitely see floor damage?"", ""Yes. I'm walking around-and-oh dang it. Does my insurance cover furniture damage? Like, oh my gosh, the leak, it had to be from my bathroom upstairs. It just is all over my couch."", ""As long as you included it in your property assessment prior to the accident, the furniture is covered."", ""Okay. Okay. I think I did have that. Oh, my gosh."", ""So you can see that it came from a certain point?"", ""Yeah, I can see the bubble in the ceiling here. Definitely from the bathroom."", ""So your ceiling isn't open? It's destroyed the sheetrock?"", ""Yeah, like I said. It's like, came from the ceiling. I'm-I'm just shook up."", ""I understand, ma'am. Let's get this claim filed so you can get-."", ""I need to go sit down. I'm dizzy. I think I'm having-having like a panic attack."", ""Oh! Yes, go sit down. Certainly. If you want you can finish the claim online."", ""No, I just need to-need to breathe for a second."", ""Of course, take your time. I'm so sorry. Is there anything I can do? I mean, is there someone else there that can help you finish the claim?"", ""My wife will be home in a second. I texted her, but she's not here yet. What a mess."", ""I can hold on the line until you feel ready to-."", ""No, I'm okay. I just needed to breathe. Okay, now what do I need to do?"", ""Okay, so we have damage down as floor, ceiling, furniture-in particular, a couch. Is that the extent of the damage?"", ""Oh my heck. Let me check upstairs."", ""Oh, yes. Of course."", ""Yeah, okay. I'm here in the bathroom and the cabinet and floor are just-I think ruined."", ""Okay, yeah. I guess that's to be expected. I'm glad you at least found the source of the problem."", ""I just don't know why it leaked? We haven't had any problems-could it be hair? Could hair in the pipes cause it?"", ""I really don't know, ma'am. We'll get someone out there as soon as possible to clean up that water and assess the damage."", ""Oh, I bet this is going to take forever."", ""Actually, you should be hearing from someone very soon. We like getting disaster cleanup out there in order to prevent further damage and to prevent things like mold, you know? You will be contacted at max in twenty four hours, but probably soon, I'd guess."", ""Oh, okay. Yeah. That's okay."", ""And it looks like you have our Home Complete policy, so everything should be covered under your current policy."", ""Oh my heck, I'm so happy we went with the Complete one. Oh, wow. I mean, our house is only five years old! I guess it's been really cold. Could, like a pipe freeze or something?"", ""I really don't know. I mean, I guess it could, but you'd need a professional to come out and-."", ""Yeah, I know you can't know, I was just wondering if it happens. We're not from this area originally."", ""Well, certainly we do get claims from frozen pipes. Especially this time of year."", ""I hate this state. I hate it."", ""I'm so sorry about the water damage, ma'am. I'm generating a claim number now if you want to write it down and have it handy for future reference?"", ""A what?"", ""A claim number for the policy. It is the number you'll be referencing on any future interaction about the damage."", ""Oh, okay. Let me go grab something to write it down on. I'm just so-so shaky, you know? I guess I could use my phone?"", ""Anyhow that works best for you, ma'am."", ""Uh, well, wait just a sec while I grab something to write with-."", ""Oh yeah, that's fine."", ""Okay. I'm back. What's the number?"", ""The claim number is five-six-six-six-five-."", ""Okay."", ""Six-six-six-five-five."", ""Okay, so five-six-six-six-five-."", ""Uh-huh."", ""six-six-six-six five?"", ""Those last two numbers are both five. Five-five."", ""So, five-six-six-six-five-six-six-six-five-five?"", ""Yes, that's correct."", ""Oh, my heck. So many sixes. Unlucky day all in all, right?"", ""Yes, but hopefully your luck will change soon. We will take care of you and your home."", ""Well, that's a relief."", ""Okay, now are you in the position that you could take a few pictures of the damage and upload them to your account?"", ""#Uh, I guess? I mean, my phone isn't great, but I can take some pics."", ""Have you used our website before?"", ""Yeah, yeah. I use it to pay my bill all the time."", ""Okay, well you'll just want to log into your account."", ""Uh-huh."", ""And you'll see the big blue box that says report a claim on the upper right side of the screen."", ""Okay, yeah."", ""When you click on that you'll see all of our notes from our conversation today and that claim number I gave you."", ""Mhm."", ""You'll see upload pictures next to the claim number."", ""Okay."", ""If you just hit that button you can add any pictures that show damage. This can save you some time in getting everything, settled."", ""Oh, okay."", ""You can also edit the notes to add any damage you may have not, noticed yet."", ""Wow. I could have done all of this online?"", ""Yes, we have it set up that you can report claims completely online."", ""Good to know. I mean, thanks and everything. You've been really nice. So thanks."", ""Hey, I'm happy to help! Is there anything else I can help you with today?"", ""#Um, I don't think so. I'll just go-go and take those pics."", ""Sounds good. And you should be hearing from a representative sometime very soon, within the next twenty four hours for sure."", ""Okay, yeah. Sounds good."", ""Thanks for calling Rivertown Insurance, hope you have a good, rest of your day."", ""Okay. Thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
708,"{""dialogue_id"": ""708"", ""turns"": {""turn_id"": [""insurance_708_000"", ""insurance_708_001"", ""insurance_708_002"", ""insurance_708_003"", ""insurance_708_004"", ""insurance_708_005"", ""insurance_708_006"", ""insurance_708_007"", ""insurance_708_008"", ""insurance_708_009"", ""insurance_708_010"", ""insurance_708_011"", ""insurance_708_012"", ""insurance_708_013"", ""insurance_708_014"", ""insurance_708_015"", ""insurance_708_016"", ""insurance_708_017"", ""insurance_708_018"", ""insurance_708_019"", ""insurance_708_020"", ""insurance_708_021"", ""insurance_708_022"", ""insurance_708_023"", ""insurance_708_024"", ""insurance_708_025"", ""insurance_708_026"", ""insurance_708_027"", ""insurance_708_028"", ""insurance_708_029"", ""insurance_708_030"", ""insurance_708_031"", ""insurance_708_032"", ""insurance_708_033"", ""insurance_708_034"", ""insurance_708_035"", ""insurance_708_036"", ""insurance_708_037"", ""insurance_708_038"", ""insurance_708_039"", ""insurance_708_040"", ""insurance_708_041"", ""insurance_708_042"", ""insurance_708_043"", ""insurance_708_044"", ""insurance_708_045"", ""insurance_708_046"", ""insurance_708_047"", ""insurance_708_048"", ""insurance_708_049"", ""insurance_708_050"", ""insurance_708_051"", ""insurance_708_052"", ""insurance_708_053"", ""insurance_708_054"", ""insurance_708_055"", ""insurance_708_056"", ""insurance_708_057"", ""insurance_708_058"", ""insurance_708_059"", ""insurance_708_060"", ""insurance_708_061"", ""insurance_708_062"", ""insurance_708_063"", ""insurance_708_064"", ""insurance_708_065"", ""insurance_708_066"", ""insurance_708_067"", ""insurance_708_068"", ""insurance_708_069"", ""insurance_708_070"", ""insurance_708_071"", ""insurance_708_072"", ""insurance_708_073"", ""insurance_708_074"", ""insurance_708_075"", ""insurance_708_076"", ""insurance_708_077"", ""insurance_708_078"", ""insurance_708_079"", ""insurance_708_080"", ""insurance_708_081"", ""insurance_708_082"", ""insurance_708_083"", ""insurance_708_084"", ""insurance_708_085"", ""insurance_708_086"", ""insurance_708_087"", ""insurance_708_088"", ""insurance_708_089"", ""insurance_708_090"", ""insurance_708_091"", ""insurance_708_092"", ""insurance_708_093"", ""insurance_708_094"", ""insurance_708_095"", ""insurance_708_096"", ""insurance_708_097"", ""insurance_708_098"", ""insurance_708_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, Rivertown Insurance, this is Maggie."", ""Yeah, hello? I just need some info."", ""Yes, I can help you with any questions. How may I help you today?"", ""#Uh, I was just calling-calling about insurance?"", ""Yes, we offer several kinds of-."", ""Yeah, I just need it for my apartment."", ""I can help you with that! We offer two different renter's insurance policies-."", ""#Uh, I just want to know your cheapest one."", ""#Um, well, we have two policies. Renter's Basic and Renter's Preferred. Renter's Basic covers theft of personal belongings and is offered at the low cost of three hundred dollars per year."", ""Well, I don't know-I don't know if I'll be here a full year? I only got like six months on my contract. I might renew, but I don't know. It just depends, you know."", ""I completely understand! We do offer six-month periods for the equivalent cost, so it would be one hundred fifty for six months."", ""What if-what if I end up leaving early?"", ""Unfortunately we would not be able to refund you for amount of time left on-left on the insurance."", ""The insurance?"", ""I mean, apartment. The amount of time left on the apartment. Sorry."", ""Oh, yeah. I understand. Okay. #Um, so would this, like, protect against any kind of, water damage to my stuff?"", ""Well, it would only protect belongings lost due to the unfortunate event of theft. For water and insect damage we offer Renter's Preferred."", ""Oh, man. Bugs? I didn't even think about bugs. I'm here for school-do they, do they get a lot of bugs here?"", ""#Um, I can't tell you whether your aparment will have bugs. But I can tell you that I have had claims for bug damage before."", ""From this state?"", ""#Uh, yes. We only offer insurance here in Utah."", ""Oh, man. Okay. I hate bugs. #Um, so what is-what is the price difference between the cheap one and the other bug one?"", ""Our Renter's Preferred policy costs three hundred a year."", ""Wait, I thought that was the basic one?"", ""Oh! I guess I-I guess I messed up. . Sorry about that. Renter's Basic is two hundred, so one hundred for six months, and Renter's Preferred is three hundred, so that's the one fifty we talked about. Sorry again for the mix-up."", ""Oh, great! No problem! I was already sold on the-on the one fifty thing so I guess we should just go with the bug one."", ""It also covers if like, your pipes bust and damage your property."", ""Oh yeah. That'd be good because I've got people over me, and I don't know, you know?"", ""Absolutely! Better to be prepared, right?"", ""Yeah. So, how soon can I set this up?"", ""We can set up an account for you over the phone right now if you'd like. I'd just need a few pieces of information for you."", ""Yeah, I can do it now."", ""Great! First of all, can I get your name?"", ""Yeah, the name is Alex Freeley. That's f-r-e-e-l-e-y."", ""Thanks for the information, Alex. Can I get your date of birth, social security number and preferred phone number, please?"", ""Oh, okay. I guess you'd need-all that, right? Okay. My birthday is January nineteenth, two thousand two. And what else did you need? My phone?"", ""#Uh, yes. Actually, can we do social security number first?"", ""Yeah, yeah, that's fine. It's five-five-five-two--two-five-two-five-two."", ""Great. Thanks for that."", ""No problem. And now phone?"", ""#Uh, yes."", ""Okay, it's four-three-five-."", ""Okay."", ""Five-two-nine-."", ""Uh-huh."", ""Four-two-three-three."", ""Great! And now, one moment while this screen loads, sorry."", ""Yeah, I get it."", ""Okay. So, do you have the address of the apartment?"", ""Oh, yeah. Let me look. Don't have it memorized yet, you know?"", ""Yeah, totally."", ""Okay. Let's see, it's one-two-three Boulder Street. Like a rock. And that's in South Jordan, Utah."", ""Zip code?"", ""Eight-four-zero-zero-nine."", ""Nine?"", ""Yeah, nine. And the apartment number is, five B."", ""Okay, let me go back. Alright, so five B as in boy?"", ""Yeah. Or bacon. Sorry, hungry."", ""No problem. Okay, great! Now we just have to set up a security question for when you want to access your account."", ""Okay."", ""Do you want, the name of your first childhood pet?"", ""Nah, didn't have any, animals growing up. Allergies."", ""Oh, yeah. Okay. How about, Mother's maiden name?"", ""#Uh, I heard that is kind of common?"", ""#Er, yeah. Let's see here. Favorite super hero?"", ""Oh yeah, let's do that. It's The Tick."", ""The Tick? Like a bug? I've never heard of that one. ."", ""Yeah , I guess I do like some bugs, right? ."", ""Okay, got it. The Tick."", ""Yeah."", ""Okay! Great, it's generating your policy number right now. We'll be sending you more complete information about your policy by mail-."", ""Uh, can I get it by email? I'm better keeping track of stuff that way."", ""Oh sure! We can do that. Do you want your bill sent by email as well? We offer auto-pay."", ""#Um, on second thought. Maybe I should-I should just do mail? I don't know."", ""It would be good to have your email on the account and then you could always call in and change to email notifications and online billing, if you want?"", ""Yeah, let's do that."", ""Great. What's a good email for you?"", ""Uh, it's a-l-e-x-s-k-a-t-e-c-a-t at one two three dot com."", ""So, alexskatecat at one two three dot com?"", ""Yeah, that's the one."", ""Great! Okay. I think-I think we have it all set up, Alex. You will be receiving some forms within three to five business days which will ask you to make a record of all the items you would like insured under the policy. It will ask you include pictures and will include information on how to upload that information online. Does that work for you?"", ""Oh yeah, that works. I don't have a lot of stuff, I just, you know. Worry about my drums mostly. And like, my computer?"", ""Yeah, I totally understand. And as far as billing, do you want to make your first payment now?"", ""So, uh, how would that work?"", ""You can either pay a lump sum of one hundred fifty-."", ""Uh-huh."", ""Or break it up into monthly payments of twenty five dollars."", ""Oh, definitely the second one. That monthly one. That would be great."", ""Okay, I am noting here you requested the monthly mailed statements."", ""Yeah."", ""I have your policy number if you'd like to write it down? You'll need it anytime you login or call in. It makes verification much faster."", ""Oh, okay. I'm ready. Go ahead."", ""It's nine-nine-nine-four-."", ""Nine-nine-nine-four-."", ""Two-four-nine-nine-."", ""Two-four-nine-nine-."", ""And that's it! You will also receive an email confirmation of your account with the policy number. Is there anything else I can do for you?"", ""Nah, I think that's it. #Um, thanks."", ""Thanks for calling Rivertown Insurance, Alex. Have a wonderful day!"", ""Oh, yeah. Okay. You too.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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I'm-I'm moving."", ""No problem at all! I can assist you with that."", ""Hey, thanks. What do you need, like, -."", ""I'll just need to get a few pieces of information from you."", ""Okay."", ""Could you tell me your full name and birthdate, please?"", ""Yeah, my name is Mike Newsome and my birthday is August nine, ninety-ninety nine."", ""Hey! We're born the same year!"", ""Awesome- last of the decade is best of the decade, right?"", ""Definately."", ""Cool."", ""Thanks for the information. Now, if you could just verify your policy number?"", ""Yeah, no problem. My policy number is one-two-four-four-eight-six-nine-two."", ""Let me see if I got that right-."", ""Yeah, no problem. I know I talk fast."", ""It's one-two-four-four-eight-six-nine two?"", ""Bingo!"", ""Okay! Thanks for having your information on hand, sometimes we kind of catch people off guard."", ""Yeah, I actually called earlier and didn't have my number. They wanted, like, my social and all this other stuff. I feel weird just giving that out, you know?"", ""Definitely. It's much easier for everyone just to have the policy number."", ""Yeah, be prepared like a boyscout."", ""."", ""Even though I've never been the boyscout type ."", ""No badges for you! ."", ""."", ""Okay, so no that we're in your account I can help you make any changes."", ""Cool. I'm just moving and need to update my address."", ""Oh, yeah, let's get that changed for you. I see you had the five-four-five Maplewood Drive apartment C address on file with us?"", ""#Uh, yeah. I actually moved to the same complex, just different apartment. No more studio for me!"", ""Upgrade! That's great."", ""Yeah, I need more space for my books and my cats. That'd be funnier if it wasn't true."", ""I think that's awesome. I need space for my books and future cats. ."", ""Well, you might want to check out Maplewood Apartments. I've looked around and they're really the best for allowing pets without crazy extra fees? Like I was at this other apartment complex a few years back, my first place, in Springville? They wanted two-hundred down for one cat. Two-hundred! I mean, I can see that for a dog, but my cat is cleaner than most humans."", ""That is actually really good information to know. I might be moving soon and am looking myself. Pet friendly is awesome."", ""Yeah, if you go, my friend is the complex manager? His name is Greg Newby? Just tell him I sent you and he might be able to hook you up with some sort of deal."", ""Oh, wow."", ""Yeah, like I'm not making any promises, but I'll mention you might be by. What was your name again?"", ""#Uh, it's Jess."", ""Cool. Yeah. I'll just send him a text."", ""Well, thanks for the tip! I mean, I'm not moving like this second-."", ""Oh, yeah. Totally."", ""But I think I might take a look. So, back to work, right? ."", ""Yeah, I hope you don't get in trouble for just, like, talking."", ""Oh, no. They're really cool here. It's good for customer relations to get to know eachother, right?"", ""I think so . #Um, just out of curiosity, are you guys hiring right now?"", ""Are you kidding? We are like, always hiring. Just go to Rivertowninsurance dot com and click on job openings. If it asks for a referral put Jess Hardstreet."", ""Jess Hardstreet. Nice. Got it. I have some call center experience, and I really don't mind the work. I mean, I love people."", ""Yeah, you're really personable."", ""Well, now I'm blushing ."", ""No, but really, you should apply."", ""Cool."", ""But, like I said, back to work-."", ""Yes, back to the task at hand."", ""So your address is the same, just different address numbers?"", ""Yeah, so it's going to be five-four-five Maplewood Drive, but now it's apartment A."", ""Okay, great. And the city, West Valley, and zip code, eight-four-one-one-eight all stay the same, right?"", ""Yeah, that's correct. It's been a pretty easy move to tell you honestly."", ""That's the best kind. So, while I have you on the line, have you ever considered renter's insurance?"", ""Oh, the upsell ."", ""No, seriously. We offer really good rates. I mean, I have a policy just because I worry about my neighbors flooding my place."", ""No, that's a real worry. One of the reasons I moved to a top unit. I hate the thought of someone leaving like, their bathtub running or something."", ""Yeah, I just think it's worth the three-hundred dollars a year alone to insure my music equipmen."", ""It's only three hundred dollars a year?"", ""Yeah, and that's for our Renter's Preferred plan. That protects against water damage, theft, and insect damage."", ""Seriously?"", ""Yeah! And our Renter's Basic plan is only two-hundred. It only protects against theft, but still."", ""No, seriously that's a really good deal. I'll have to see what I pay now. My, mom set it up?"", ""Oh yeah, yeah. Love when parents help with the insurance ."", ""No kidding. Everything is so expensive. I sound like my dad ."", ""Well, would you be interested if I sent some information about our plans to your, email to look at? When you have time, of course."", ""Yeah, that would actually be great."", ""Awesome. It looks like the email we have on file for you is mittenpaws at one two three dot com?"", ""That's me! Cat dude all the way ."", ""Love it. Okay, great. You'll see that info pop up sometime in the next ten minutes or so."", ""Hey, thanks. #Um, are there any other stellar insurance deals that I'm missing ."", ""Now you're making me blush ! Actually, I mean, we do offer pet insurance, if you're at all interested."", ""Pet insurance? Are you kidding me? I didn't know it really existed."", ""Yes! There are two different plans-."", ""Oh, hey. I honestly would love to hear about the pet insurance, but my buddies will be here in just a sec to help me move my couch."", ""I'm so sorry for rambling on!"", ""No, no! I asked you for insurance deals! I honestly would love to hear more. Do you have like, a, direct number where I could call?"", ""Sadly, no. It's all random when you call in. But everyone here is super nice. They'd all be able to answer your questions."", ""Oh. Okay. Cool."", ""And I could also send you the pet insurance details with the info about renter's insurance?"", ""Yeah, yeah. Let's do that. That would work great."", ""Okay! Just to recap, we changed your address-."", ""Awesome. It looks like the email we have on file for you is mittenpaws at one two three dot com?"", ""And I will be sending information about renter's and pet insurance to your email, mittenpaws at one two three dot com. Sounds good?"", ""Sounds kosher! Thanks so much for your help, Jess."", ""No, thank you! Good luck on your move. Hope your kitties like the new space."", ""Oh, yeah. They'll be in paradise. Two windows to look out of! ."", ""Cat heaven!"", ""No doubt. And don't be shy about contacting my buddy at Maplewood. Greg."", ""Yeah, I've got it actually written down. So who knows! Maybe I'll see you around."", ""Yeah. That'd be great.""], ""dialogue_acts"": [[""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
710,"{""dialogue_id"": ""710"", ""turns"": {""turn_id"": [""insurance_710_000"", ""insurance_710_001"", ""insurance_710_002"", ""insurance_710_003"", ""insurance_710_004"", ""insurance_710_005"", ""insurance_710_006"", ""insurance_710_007"", ""insurance_710_008"", ""insurance_710_009"", ""insurance_710_010"", ""insurance_710_011"", ""insurance_710_012"", ""insurance_710_013"", ""insurance_710_014"", ""insurance_710_015"", ""insurance_710_016"", ""insurance_710_017"", ""insurance_710_018"", ""insurance_710_019"", ""insurance_710_020"", ""insurance_710_021"", ""insurance_710_022"", ""insurance_710_023"", ""insurance_710_024"", ""insurance_710_025"", ""insurance_710_026"", ""insurance_710_027"", ""insurance_710_028"", ""insurance_710_029"", ""insurance_710_030"", ""insurance_710_031"", ""insurance_710_032"", ""insurance_710_033"", ""insurance_710_034"", ""insurance_710_035"", ""insurance_710_036"", ""insurance_710_037"", ""insurance_710_038"", ""insurance_710_039"", ""insurance_710_040"", ""insurance_710_041"", ""insurance_710_042"", ""insurance_710_043"", ""insurance_710_044"", ""insurance_710_045"", ""insurance_710_046"", ""insurance_710_047"", ""insurance_710_048"", ""insurance_710_049"", ""insurance_710_050"", ""insurance_710_051"", ""insurance_710_052"", ""insurance_710_053"", ""insurance_710_054"", ""insurance_710_055"", ""insurance_710_056"", ""insurance_710_057"", ""insurance_710_058"", ""insurance_710_059"", ""insurance_710_060"", ""insurance_710_061"", ""insurance_710_062"", ""insurance_710_063"", ""insurance_710_064"", ""insurance_710_065"", ""insurance_710_066"", ""insurance_710_067"", ""insurance_710_068"", ""insurance_710_069"", ""insurance_710_070"", ""insurance_710_071"", ""insurance_710_072"", ""insurance_710_073"", ""insurance_710_074"", ""insurance_710_075"", ""insurance_710_076"", ""insurance_710_077"", ""insurance_710_078"", ""insurance_710_079"", ""insurance_710_080"", ""insurance_710_081"", ""insurance_710_082"", ""insurance_710_083"", ""insurance_710_084"", ""insurance_710_085"", ""insurance_710_086"", ""insurance_710_087"", ""insurance_710_088"", ""insurance_710_089"", ""insurance_710_090"", ""insurance_710_091"", ""insurance_710_092"", ""insurance_710_093"", ""insurance_710_094"", ""insurance_710_095"", ""insurance_710_096"", ""insurance_710_097"", ""insurance_710_098"", ""insurance_710_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, and thanks for calling Rivertown. This is Cheryl."", ""Morning, I just needed to request proof uf, what is it called? Proof of policy?"", ""Proof of Insurance?"", ""Yes! That's it! ."", ""Sure, no problem."", ""Thank you."", ""Let's just get your account pulled up here. Can you give me your full name and birthdate, please?"", ""The name's Bob Mitchell. Birthdate March seventeenth, nineteen sixty-five."", ""Great. Thanks for verifying that."", ""Oh, sure."", ""And, mister Mitchell, do you happen to have your policy number handy?"", ""Well, I can't say that I do. My wife has the car, and I think the insurance cards are in the glove box."", ""Okay. That's okay. We can verify other ways. But you don't have a card in your wallet?"", ""No, I know I should, but I don't. Keep them in the glove box."", ""No, no problem at all. I'll just need to verify your information by, let's see here-I'll need your social security number, phone number and answer to the security question you have-you have on file with us."", ""Oh, wow. You'll need all that? Is there any other way to verify?"", ""#Um, if you waited til you wife came home, you could-you could call back or-."", ""Or?"", ""Or you could make the change on our website? It's super easy."", ""Yes. That sounds like a good idea. How about we do that."", ""Great! Do you have an account set up with us already?"", ""No, I don't think so."", ""Oh. Unfortunately, we would have to send you a link to verify your account, and we can't do that unless-."", ""You can verify my account now?"", ""Exactly."", ""Okay, let me just give you that other stuff. Let's get this over with."", ""I'm sorry, sir, it's just company policy for security verification-."", ""Oh, no. I don't blame you. I should have had my-my policy information here in front of me. No, I don't blame you."", ""Well, thank you, sir."", ""Okay, so what did you need? I remember social?"", ""Yes, please. You're social security number. When you're ready."", ""Five-five-five, six-seven, three-four-eight-four."", ""Thank you for verifying. And phone?"", ""four-three-five-six-six-two-."", ""seven-four, six-seven-two eight."", ""That-."", ""I mean, six-seven-eight-two. Sorry. Got the last two numbers mixed."", ""Oh! No problem at all! Thank you, mister Mitchell. And now for the security question."", ""Okay. I don't even remember setting this one up, so wish me luck ."", ""What was the name of your first pet?"", ""Oh! That's easy! Floyd! It was a ferret named Floyd. After the band of course ."", ""Great name! I love ferrets!"", ""Yeah, a little stinky, but just love muffins."", ""I agree."", ""Had my little guy clear to college. Had to keep him at my mom's because, you know-no pets. But some weekends I'd sneak him in to party ."", ""Sounds like a wild time! ."", ""Yeah, just me, my ferret, and Political Science. ."", ""."", ""So, I'm here in your account. Thanks for verifying by the way, mister Mitchell."", ""Oh, sure. Yes. No problem. How easy is it to request proof of policy?"", ""Proof of insurance can be sent by email, regular mail, or carrier pigeon-."", ""Fancy!"", ""Yeah, no carrier pigeon."", ""Let's do-let's do mail. I think my printer's down, and I need to have a physical copy."", ""Great! Would you mind verifying the address we have on file for you?"", ""No problem It's four-three-two Coppertown Way. That's Murray, Utah. Eight-four-one-two-one."", ""Thanks so much for verifying. You should be receiving that proof of insurance in three to five days reflecting your Preferred Auto coverage."", ""Great."", ""Is there anything else with which I may assist?"", ""Oh, yes. That email for the-."", ""Oh, right! To do things online!"", ""Next time I'll be prepared ."", ""Yeah, no problem. Let's see here. So I'm going to send a link to the email we have on file-the, Bobkins at one two three dot com?"", ""Yep, that's the one."", ""So you're going to see the link here in about, I don't know, fifteen minutes?"", ""Okay?"", ""And all you'll need to do is click on the link and it will, walk you through account creation."", ""Sounds good."", ""The only thing is-."", ""Uh-oh. Dragons?"", ""No, no dragons this time."", ""That's a relief."", ""Now what was I saying?"", ""Sorry about that-got you off the rails."", ""No, not at all. What were we talking about-."", ""The email?"", ""Oh, that's right! The only thing is, is that you'll need to click on that link within the next-the next twenty-four hours. Or it will expire and you'll have to call back and get it send all over again."", ""Oh, alright. That should be no problem. I'm not really up to much, so I can just wait for the link here and get it all finished up."", ""Sounds good!"", ""Great. Thanks for your help."", ""No problem at all! Is there anything else I can do for you?"", ""Nothing I can think of."", ""Great. So just to recap, we sent out your proof of insurance for your Preferred Auto coverage. You'll be receiving that within the next three to five days-."", ""Oh, wait. I'm going to need that sooner, actually."", ""Oh!"", ""Yeah, I didn't realize. Okay. Is there any way I can get it by Friday? That's two business days?"", ""Like I said we can email-."", ""Yeah, yeah. Let's email. Worst thing is that I'll have to get a new printer, but I've been putting that off anyway."", ""Okay. Sounds good. You'll still receive the mailed proof of insurance since we already requested a copy."", ""Sounds good."", ""We also-we also have proof of insurance online? I don't know how handy you are about your phone, but-."", ""Oh! I could just show my proof of insurance if I log into my account?"", ""Yes. Digital insurance cards, proof of insurance, all that stuff is offered on the website."", ""Oh, yeah. Let's just do that."", ""Sorry! Should have mentioned that first."", ""Oh, no. This works out perfectly."", ""Glad to hear. Okay. So keep your eye out for that link-."", ""Like a hawk! ."", ""And thanks so much for calling Rivertown. Have a great day!"", ""Thanks! You too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
711,"{""dialogue_id"": ""711"", ""turns"": {""turn_id"": [""insurance_711_000"", ""insurance_711_001"", ""insurance_711_002"", ""insurance_711_003"", ""insurance_711_004"", ""insurance_711_005"", ""insurance_711_006"", ""insurance_711_007"", ""insurance_711_008"", ""insurance_711_009"", ""insurance_711_010"", ""insurance_711_011"", ""insurance_711_012"", ""insurance_711_013"", ""insurance_711_014"", ""insurance_711_015"", ""insurance_711_016"", ""insurance_711_017"", ""insurance_711_018"", ""insurance_711_019"", ""insurance_711_020"", ""insurance_711_021"", ""insurance_711_022"", ""insurance_711_023"", ""insurance_711_024"", ""insurance_711_025"", ""insurance_711_026"", ""insurance_711_027"", ""insurance_711_028"", ""insurance_711_029"", ""insurance_711_030"", ""insurance_711_031"", ""insurance_711_032"", ""insurance_711_033"", ""insurance_711_034"", ""insurance_711_035"", ""insurance_711_036"", ""insurance_711_037"", ""insurance_711_038"", ""insurance_711_039"", ""insurance_711_040"", ""insurance_711_041"", ""insurance_711_042"", ""insurance_711_043"", ""insurance_711_044"", ""insurance_711_045"", ""insurance_711_046"", ""insurance_711_047"", ""insurance_711_048"", ""insurance_711_049"", ""insurance_711_050"", ""insurance_711_051"", ""insurance_711_052"", ""insurance_711_053"", ""insurance_711_054"", ""insurance_711_055"", ""insurance_711_056"", ""insurance_711_057"", ""insurance_711_058"", ""insurance_711_059"", ""insurance_711_060"", ""insurance_711_061"", ""insurance_711_062"", ""insurance_711_063"", ""insurance_711_064"", ""insurance_711_065"", ""insurance_711_066"", ""insurance_711_067"", ""insurance_711_068"", ""insurance_711_069"", ""insurance_711_070"", ""insurance_711_071"", ""insurance_711_072"", ""insurance_711_073"", ""insurance_711_074"", ""insurance_711_075"", ""insurance_711_076"", ""insurance_711_077"", ""insurance_711_078"", ""insurance_711_079"", ""insurance_711_080"", ""insurance_711_081"", ""insurance_711_082"", ""insurance_711_083"", ""insurance_711_084"", ""insurance_711_085"", ""insurance_711_086"", ""insurance_711_087"", ""insurance_711_088"", ""insurance_711_089"", ""insurance_711_090"", ""insurance_711_091"", ""insurance_711_092"", ""insurance_711_093"", ""insurance_711_094"", ""insurance_711_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, thank you for calling Rivertown Insurance. This is Abdul, how may I help you?"", ""#Uh, hello? I just wanted to find out how to find an agent close to me."", ""Yes, I can help you with that. With whom do I have the pleasure of speaking with today?"", ""What?"", ""May I have your name, please."", ""#Uh, this is Jackie. Jackie Strong. That's s as in salmon, t as in telephone, r as in-."", ""Yes, s-t-r-o-n-g, is that correct?"", ""Yes, that's right. Sometimes it's hard to understand each other."", ""May I have your birthday, miss Strong?"", ""#Um, it's missus Strong."", ""I'm sorry, missus Strong. May I have your birthdate?"", ""#Uh, is that how you look up the account?"", ""Yes, ma'am. We will need your birthdate and customer policy number."", ""My what now?"", ""Your number associated with your policy. We need this information for verification purposes."", ""Oh. I don't have my policy number. I do everything autopay so, you know, I don't get a paper bill with that stuff on it."", ""We can also look up the information with birthdate, telephone number, social security number and security question."", ""Oh, I can give you my phone number."", ""Yes, missus Strong. That will help, but I will need all those peices of information to verify the account you don't have the policy number."", ""What? That's a lot of info . I mean, no offense, but I'm not giving out that kind of information."", ""Well, I can try to just give you the names of agents close to your location if you give me your address. However, without looking at your account I won't be able to customize your experience-."", ""Just do that. Just give me names."", ""Okay, missus Strong. One moment please while I pull up agent resources."", ""Thank you."", ""Okay. Are you there, ma'am?"", ""Yes. I'm still here."", ""May I have your address, please?"", ""How about my zip code and city? Isn't that enough? I mean I don't wanna be giving out my personal information just over the phone, you know."", ""I understand, missus Strong. Yes, zip code would be helpful."", ""Okay. eight four one one eight."", ""Thank you for that information. One moment while I search for agents in your area."", ""Yep."", ""Are you a home, auto, life insurance or pet insurance holder with us, missus Strong?"", ""Well, we do the home and auto. Don't know about the life insurance. Can you check to see about that?"", ""Of course, missus Strong. In order for me to view your account I will need-."", ""Oh yeah, you'd need all that other information, huh? Well, I. I don't know. I just don't want to be, giving that information over the phone, you know?"", ""I understand, missus Strong. We have these verification processes in place to protect your account."", ""Oh, yeah, I know. But, you can just trust everyone with your social security number, you know? What if someone's listening?"", ""I understand, missus Strong. If you are more comfortable to logging into your account online and writing down your policy number, you could always-."", ""Oh yeah, I could do that now! Are you okay to wait? It will just be a sec."", ""Sure, I can hold."", ""Okay. Just a sec."", ""..."", ""Okay. I'm logging in now."", ""That's great. Just let me know when you're ready, missus Strong."", ""Okay. Putting in the password now."", ""Uh huh."", ""Guess I got it wrong . Let's try that again."", ""..."", ""Okay. It's loading."", ""That's great news, missus Strong."", ""Are you there?"", ""Yes, I'm here. Do you have the number?"", ""Where do I find the number? I see my name and my policies...looks like home and auto bundle. I have home and auto bundle. I don't have life insurance. Huh. I thought maybe, but maybe it's through Doug's work? I don't know."", ""We could always give you options of seeing if life insurance could be bundled on your-."", ""No, Doug's got it. My husband's already got it. #Uh, we don't need any of that."", ""That's fine, missus Strong. Do you have your policy number."", ""Yes, I see it right-right here. It's...let me get on my glasses. Are you there?"", ""Yes, I'm ready."", ""It's one one one three--."", ""Uh huh."", ""four five, no make that five four four eight."", ""Great! Thank you for verifying your account. We can personalize your agent preference now. Do you have any preference in location? We have an agent in West Valley--."", ""No, that's too far. I want someone really close. Sometimes I have to bus it 'cause we only got the one car."", ""You want to be able to go see your agent? Just so you know, missus Strong, our agents are most likely to communicate with you by phone or come to you. We are still using a mask policy for your protection as well."", ""Masks? Oh, no. I don't do masks. Can't breath, you know? Tell them I'm not wearing a mask."", ""#Um, it's unlikely you'll be meeting with-."", ""It's my choice to wear a mask."", ""I understand, missus Strong. I was just saying that it's-it's unlikely you'll be meeting with your agent in person."", ""Well, who is it?"", ""The agent? Let's see here. Looks like Elizabeth Wallen in West Valley is the closest-."", ""And she'll call me?"", ""Yes, she will communicate with you by phone, email or can set up a Zoom chat-."", ""Oh, no. I'm not doing the Zoom."", ""There are multiple ways in which Elizabeth can contact you and answer any questions you might have."", ""Yeah, I just want to know who my agent is so I can put the number in the phone."", ""Would you like Elizabeth to be your agent? We also have Jose Martinez-."", ""No, I want that Elizabeth. Get me Elizabeth."", ""Great. I've made note that Elizabeth is your preferred agent. You should receive a confirmation shortly providing the complete contact information for Elizabeth. I can also give you that information now, if that works for you, missus Strong."", ""No, I don't need it now. I just want to put it in my phone in case of emergency. You've got to be ready for emergency."", ""Yes, ma'am. It's always good to-."", ""What about my pet insurance?"", ""Well, you have not yet selected to have pet insurance, but we could easily sign you up for it if you're interested. In fact, I believe, let me look here. Yes, it looks like by bundling the pet insurance with your home and auto you can save an additional fifteen dollars per six month period."", ""Hm. Well, what does it cover? The pet insurance?"", ""We have several plans available. Let me take a look here, we don't usually I'm not very familiar, but I can look up-."", ""Yeah, look up to see if it covers horses."", ""#Um, missus Strong, it looks like the insurance does not cover any farm type animals."", ""Oh, I see. Well then, nevermind. My dog's nine and she's just one cloud away from heaven."", ""I am sorry to hear that, missus Strong. But maybe it would still be useful to pursue insurance, especially as the pet is in her senior years-."", ""Nah, she's had a good life. Farm dog, you know. Anyway, okay. I'll go get that email and put the number in my phone."", ""Okay, sounds like a plan. Please feel free to call back if you have any questions."", ""Oh, I'm going to call that Elizabeth."", ""Yes, she will be your agent. I just meant if you had any future questions about pet insurance or life insurance or--."", ""I don't need no pet or life insurance. Doug's got the life insurance."", ""That's right. Okay, then. Thanks for calling, missus Strong. You have a good day."", ""You too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
712,"{""dialogue_id"": ""712"", ""turns"": {""turn_id"": [""insurance_712_000"", ""insurance_712_001"", ""insurance_712_002"", ""insurance_712_003"", ""insurance_712_004"", ""insurance_712_005"", ""insurance_712_006"", ""insurance_712_007"", ""insurance_712_008"", ""insurance_712_009"", ""insurance_712_010"", ""insurance_712_011"", ""insurance_712_012"", ""insurance_712_013"", ""insurance_712_014"", ""insurance_712_015"", ""insurance_712_016"", ""insurance_712_017"", ""insurance_712_018"", ""insurance_712_019"", ""insurance_712_020"", ""insurance_712_021"", ""insurance_712_022"", ""insurance_712_023"", ""insurance_712_024"", ""insurance_712_025"", ""insurance_712_026"", ""insurance_712_027"", ""insurance_712_028"", ""insurance_712_029"", ""insurance_712_030"", ""insurance_712_031"", ""insurance_712_032"", ""insurance_712_033"", ""insurance_712_034"", ""insurance_712_035"", ""insurance_712_036"", ""insurance_712_037"", ""insurance_712_038"", ""insurance_712_039"", ""insurance_712_040"", ""insurance_712_041"", ""insurance_712_042"", ""insurance_712_043"", ""insurance_712_044"", ""insurance_712_045"", ""insurance_712_046"", ""insurance_712_047"", ""insurance_712_048"", ""insurance_712_049"", ""insurance_712_050"", ""insurance_712_051"", ""insurance_712_052"", ""insurance_712_053"", ""insurance_712_054"", ""insurance_712_055"", ""insurance_712_056"", ""insurance_712_057"", ""insurance_712_058"", ""insurance_712_059"", ""insurance_712_060"", ""insurance_712_061"", ""insurance_712_062"", ""insurance_712_063"", ""insurance_712_064"", ""insurance_712_065"", ""insurance_712_066"", ""insurance_712_067"", ""insurance_712_068"", ""insurance_712_069"", ""insurance_712_070"", ""insurance_712_071"", ""insurance_712_072""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Kate. How may I help you?"", ""Good afternoon Kate, my name is Chris."", ""Good afternoon Chris. How may I help you?"", ""I recently got a new vehicle and I wanna make enquiries on how to get insured."", ""Okay so you would like to get an auto quote?"", ""Yeah I would love that but also I- I would appreciate if you could walk me through my options before I make my decision. Then go ahead and add my wife to my policy."", ""Gotcha. Rivertown Insurance has got three auto policies you can choose from."", ""Okay."", ""We got the basic auto, preferred auto and complete auto policies."", ""Right."", ""The basic auto policy is one of the most affordable type of auto insurance you can buy. unlike the complete auto policy, this provides little coverage such as collision insurance and medical payment coverage regardless of who is at fault."", ""hmm what about whoever is in the car with me in the case of an accident?"", ""the medical payment coverage does cover passengers in the car however this policy does not cover the other driver in an accident."", ""Oh I see. How much for the basic auto policy?"", ""The basic auto insurance goes for a thousand dollars annually."", ""Mhm"", ""Next we got the preferred auto policy. This provides more coverage than th- the basic auto policy. With the preferred auto you got an added uninsured motorist coverage. The uninsured motorist coverage will pay for the other driver involved in an accident if they happen to be uninsured."", ""Sounds great."", ""Yeah however you still get to choose the limit when it comes to the uninsured motorist coverage."", ""Hmm got it."", ""The preferred auto policy also got a lifetime repair guarantee and we'll help you find an approved direct repair facility in the case of an accident."", ""Great. How much does this policy cost?"", ""The preferred auto policy goes for fifteen hundred annually."", ""Sounds a lot better than the basic auto."", ""Yeah it sure does."", ""And the complete auto?"", ""Right. The complete auto covers the most where you get an additional comprehensive insurance coverage to the preferred auto policy."", ""you mind breaking down what the comprehensive covers?"", ""The comprehensive insurance coverage pays for damages to your vehicle from incidents other than a collision."", ""how so?"", ""say for instance, there was a fire"", ""cool!"", ""or a hailstorm, theft, an impact with an animal or vandalism."", ""sounds amazing! Sign me up right away for the complete auto."", ""just a minute."", ""take your time. I really like the sound of the complete auto."", ""the complete auto goes for two thousand dollars annually."", ""worth it!"", ""Could you please provide your full name and date of birth?"", ""Full name's Chris Chandler."", ""Chandler as in c. h. a. n. d. l. e. r.?"", ""Yeah."", ""and the date of birth?"", ""That's tenth of August, nineteen eighty one."", ""August ten, nineteen eight one correct?"", ""Correct."", ""Next I'm gonna need you to provide us with your state."", ""Michigan"", ""Michigan. Got it. I'm gonna need you to provide your auto make, model, year and mileage."", ""Hold on a second, let me get that information."", ""Okay."", ""So it's a Bentley GT Continental twenty nineteen."", ""Bentley GT Continental got it."", ""Twenty nineteen right?"", ""Yeah twenty nineteen."", ""And the mileage?"", ""I'm gonna have to walk out to my car to get an accurate reading. Hold on just a sec."", ""Take your time."", ""Alright got it. It's eight hundred and twenty one miles per gallon."", ""Eight hundred and twenty one MPG. Gotcha."", ""Hold on a second please provide us with your e-mail address. I'm gonna be forwarding a quote so you can go ahead and make payment. As soon as that is done we can discuss adding your spouse to your policy."", ""Right. My email is Chris Chandler at icloud dot com."", ""Chris Chandler at icloud dot com. Done. Your quote as been forwarded."", ""Thank you so much, I'll look into it as soon as possible. My wife and I will call around noon tomorrow so we can go ahead and add her to my policy."", ""Perfect. I'll be looking forward to hearing from you Chris. Is there anything else I can help you with?"", ""No, that'll be all for now."", ""Thank you so much for choosing Rivertown Insurance."", ""You're welcome."", ""One last thing. After this call ends, there will be a request for rating my service. Please press a number from one to five to rate your satisfaction. One being the lowest and five being the best."", ""Okay I'll do that."", ""Have a nice day."", ""Thanks, you too. Bye."", ""Bye Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
713,"{""dialogue_id"": ""713"", ""turns"": {""turn_id"": [""insurance_713_000"", ""insurance_713_001"", ""insurance_713_002"", ""insurance_713_003"", ""insurance_713_004"", ""insurance_713_005"", ""insurance_713_006"", ""insurance_713_007"", ""insurance_713_008"", ""insurance_713_009"", ""insurance_713_010"", ""insurance_713_011"", ""insurance_713_012"", ""insurance_713_013"", ""insurance_713_014"", ""insurance_713_015"", ""insurance_713_016"", ""insurance_713_017"", ""insurance_713_018"", ""insurance_713_019"", ""insurance_713_020"", ""insurance_713_021"", ""insurance_713_022"", ""insurance_713_023"", ""insurance_713_024"", ""insurance_713_025"", ""insurance_713_026"", ""insurance_713_027"", ""insurance_713_028"", ""insurance_713_029"", ""insurance_713_030"", ""insurance_713_031"", ""insurance_713_032"", ""insurance_713_033"", ""insurance_713_034"", ""insurance_713_035"", ""insurance_713_036"", ""insurance_713_037"", ""insurance_713_038"", ""insurance_713_039"", ""insurance_713_040"", ""insurance_713_041"", ""insurance_713_042"", ""insurance_713_043"", ""insurance_713_044"", ""insurance_713_045"", ""insurance_713_046"", ""insurance_713_047"", ""insurance_713_048"", ""insurance_713_049"", ""insurance_713_050"", ""insurance_713_051"", ""insurance_713_052"", ""insurance_713_053"", ""insurance_713_054"", ""insurance_713_055"", ""insurance_713_056"", ""insurance_713_057"", ""insurance_713_058"", ""insurance_713_059"", ""insurance_713_060"", ""insurance_713_061"", ""insurance_713_062"", ""insurance_713_063"", ""insurance_713_064"", ""insurance_713_065"", ""insurance_713_066"", ""insurance_713_067"", ""insurance_713_068"", ""insurance_713_069"", ""insurance_713_070"", ""insurance_713_071"", ""insurance_713_072"", ""insurance_713_073"", ""insurance_713_074"", ""insurance_713_075"", ""insurance_713_076"", ""insurance_713_077"", ""insurance_713_078"", ""insurance_713_079"", ""insurance_713_080"", ""insurance_713_081"", ""insurance_713_082"", ""insurance_713_083"", ""insurance_713_084"", ""insurance_713_085"", ""insurance_713_086"", ""insurance_713_087"", ""insurance_713_088"", ""insurance_713_089"", ""insurance_713_090"", ""insurance_713_091"", ""insurance_713_092"", ""insurance_713_093"", ""insurance_713_094"", ""insurance_713_095"", ""insurance_713_096"", ""insurance_713_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance, this is Mike. How can I help?"", ""#Uh, hello?"", ""Rivertown Insurance. Mike speaking. How may I help you today?"", ""Yes. We have a problem."", ""Oh? What can I-."", ""We just received a text saying, we're late? We're late paying our bill?"", ""I can help you look up the account sir, and resolve the problem."", ""It's your problem, not our problem. We paid our bill."", ""I understand, sir. And I wanna help? So, if I can just get a look at your account-."", ""Roger Patterson."", ""Okay, mister Patterson. Let me just get your account pulled up here."", ""I need to get back to work, so please let's resolve this quickly."", ""Of course, sir. May I get your date of birth and policy number, please?"", ""You can't pull it up by name?"", ""No, sir. We have security precautions to protect your account?"", ""So no one pays my bill? Ridiculous."", ""No sir, so that, your sensitive information about the policies your hold-."", ""Birthdate is October fifth. Nineteen seventy."", ""Thank you, sir."", ""Policy number is five-four-five-five, two-six-three-two."", ""I'm sorry, mister Patterson, but-."", ""But what?"", ""That number doesn't match what we have on file? Could you repeat it again?"", ""Five-four-five-five-two-three-six-two."", ""There we go, I think we had a few numbers mixed up-."", ""You didn't hear right? Are you in now?"", ""Yes, mister Patterson. Your account is loading right now. First of all, thank you for being a valued customer with Riverton for that past ten years-."", ""Well, let's see if we continue, right?"", ""We will get this resolved, I assure you sir."", ""The text says your payment of two-thousand dollars is overdue. Please contact Rivertown Insurance at eight-zero-one-five-six-three-three-three-three-four at your earliest convenience."", ""Okay, I'm looking for your billing preferences here, sir."", ""We made a payment two days ago! It should not be late."", ""It says here, sir, that your due date was, yesterday."", ""Yes! And I sent the bill TWO days ago! Your office is literally five miles from my home. The bill should have reached you by now."", ""Well, the mail, it sometimes takes, like three to five days even if you're close?"", ""We haven't had a problem before."", ""#Um, I could check with our processing team to see if the statement has been received?"", ""You do that."", ""#Uh, okay. Please hold momentarily while I contact Christen at processing."", ""Mhm."", ""mister Patterson?"", ""Yes."", ""I spoke to Christen, and she said it takes a minumum of three days for any mail within the vicinity to reach our, hands?"", ""Ridiculous."", ""But we do have a three day grace period for our customers so the payment doesn't reflect as late?"", ""Mhm. So my payment won't be late?"", ""No, sir. If you sent it two days ago-."", ""I DID send it two days ago."", ""#Um, since you sent the bill two days ago, it will probably arrive, like, today and, should fall under that three day grace period."", ""How do I check?"", ""You can either call in or-."", ""Is there a way I can check online?"", ""Yes, you can also utilize our website to check the status of your payment. Have you used our website before?"", ""#Uh, no. Do I just put in my information?"", ""I can send a link to your email in order to set up the account."", ""Email is PattersonRoger at one two three dot com."", ""Thank you for the email, sir. You should see an invite to create the account. It will, be in your inbox."", ""My what?"", ""Your email inbox. Within the next fifteen minutes. You'll have to create the account with the provided link within the next twenty-four hours or the link will expire."", ""Okay. And for future reference, can I always check the website to see the status of my payment?"", ""Yes. You can actually do almost anything you do when you call. Like make a payment, set up auto-pay, make some changes to your account-."", ""I can set up auto-pay?"", ""Yes. We can even set up auto-pay today, if that works for you."", ""No, it doesn't. I have to work here in a moment. I just want to know how it works."", ""Oh, yes. Of course. You just provide a credit card or banking account number that you'd want the payment to be withdrawn from. It's pretty easy to set it all up online."", ""Uh-huh."", ""You can choose from monthly, bi-annual or annual payments."", ""Do you get a discount for online payment?"", ""No, but-."", ""Is it safe?"", ""Our website is carefully monitored and protected by Apex, a leading internet security company?"", ""My neighbor works for Apex. Will he have access to my information?"", ""No, sir. It doesn't, work like that."", ""Okay. And if I do select autopay-."", ""Uh-huh?"", ""Will my payments always send me a receipt of the transaction? So I know it went through?"", ""Yes, sir. We send out an email with a confirmation number and transaction details."", ""Oh! That might be-that might be just the thing."", ""Great! I hope you, I wish you good luck in getting it set up."", ""You said it was easy."", ""#Um, it is easy, sir. And if for any chance you have any problemiss please feel free to call back in and we can have someone walk you through it."", ""I don't think that will be necessary."", ""No, I don't think so eigther. Just in-just in case."", ""Okay."", ""But, thank you for calling Rivertown. Is there anything else I can assist you with today?"", ""So I won't be getting a late fee? Last time I received a late fee of eighty dollars."", ""If the payment is received within three days of the due date, our late fee of forty dollars will not be issued, sir."", ""Oh, forty. Okay."", ""If you're worried about it being late, we can make a payment now and I can make a note to destroy the, payment that's coming in the mail?"", ""No, no need. It will be there. I sent it two days ago."", ""Yes, sir."", ""Okay, well that's everything on this end."", ""Thank you again for calling Rivertown. I hope you have a wonderful day, sir."", ""Hm? Okay."", ""Good bye."", ""You said payment won't be considered late until three days after the due date, correct?"", ""Yes sir."", ""Good bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
714,"{""dialogue_id"": ""714"", ""turns"": {""turn_id"": [""insurance_714_000"", ""insurance_714_001"", ""insurance_714_002"", ""insurance_714_003"", ""insurance_714_004"", ""insurance_714_005"", ""insurance_714_006"", ""insurance_714_007"", ""insurance_714_008"", ""insurance_714_009"", ""insurance_714_010"", ""insurance_714_011"", ""insurance_714_012"", ""insurance_714_013"", ""insurance_714_014"", ""insurance_714_015"", ""insurance_714_016"", ""insurance_714_017"", ""insurance_714_018"", ""insurance_714_019"", ""insurance_714_020"", ""insurance_714_021"", ""insurance_714_022"", ""insurance_714_023"", ""insurance_714_024"", ""insurance_714_025"", ""insurance_714_026"", ""insurance_714_027"", ""insurance_714_028"", ""insurance_714_029"", ""insurance_714_030"", ""insurance_714_031"", ""insurance_714_032"", ""insurance_714_033"", ""insurance_714_034"", ""insurance_714_035"", ""insurance_714_036"", ""insurance_714_037"", ""insurance_714_038"", ""insurance_714_039"", ""insurance_714_040"", ""insurance_714_041"", ""insurance_714_042"", ""insurance_714_043"", ""insurance_714_044"", ""insurance_714_045"", ""insurance_714_046"", ""insurance_714_047"", ""insurance_714_048"", ""insurance_714_049"", ""insurance_714_050"", ""insurance_714_051"", ""insurance_714_052"", ""insurance_714_053"", ""insurance_714_054"", ""insurance_714_055"", ""insurance_714_056"", ""insurance_714_057"", ""insurance_714_058"", ""insurance_714_059"", ""insurance_714_060"", ""insurance_714_061"", ""insurance_714_062"", ""insurance_714_063"", ""insurance_714_064"", ""insurance_714_065"", ""insurance_714_066"", ""insurance_714_067"", ""insurance_714_068"", ""insurance_714_069"", ""insurance_714_070"", ""insurance_714_071"", ""insurance_714_072"", ""insurance_714_073"", ""insurance_714_074"", ""insurance_714_075"", ""insurance_714_076"", ""insurance_714_077"", ""insurance_714_078"", ""insurance_714_079"", ""insurance_714_080"", ""insurance_714_081"", ""insurance_714_082"", ""insurance_714_083"", ""insurance_714_084"", ""insurance_714_085"", ""insurance_714_086"", ""insurance_714_087"", ""insurance_714_088"", ""insurance_714_089"", ""insurance_714_090"", ""insurance_714_091"", ""insurance_714_092"", ""insurance_714_093"", ""insurance_714_094"", ""insurance_714_095"", ""insurance_714_096"", ""insurance_714_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning! This is Rivertown Insurance, what can I do for you today?"", ""Hi, I just needed to make some changes to my account?"", ""Hello, my name is Carlos, and I would love to help you with your policies."", ""Oh, thanks."", ""First, let's take a look at your account, okay?"", ""Yeah, okay."", ""Can I get your full name, please?"", ""My name is Savannah Downrimple."", ""Is that D-o-w-n-r-i-m-p-l-e?"", ""Yes, just as it sounds."", ""Thanks for verifying that. Okay then, we just need your date of birth and policy number."", ""The birthdate is October twenty first, nineteen eighty-one-."", ""Uh-huh."", ""And the policy number? Where would I-where would I find that?"", ""If you have a statement handy you would find it-."", ""No, I do online billing."", ""Okay, then. #Um, if you go into your online account-."", ""I don't know how-I mean, my password's at home so I don't have my password."", ""Oh, yes. I understand. Okay, well, there are other ways we can access your account?"", ""Okay."", ""I would just need to verify some additional information. A social security number, phone number, and question to security question."", ""Oh, okay. We can do that."", ""Great! What's the social?"", ""You need the whole thing or just the last four digits?"", ""The entire number, miss Downrimple."", ""Please, call me Savannah."", ""Okay, Savannah. #Uh, we need the entire number in order to access the account."", ""For security?"", ""Yes. You could always call back later or access our online account if you're not comfortable giving out-."", ""No, no. It's fine. I just wanted to know if you needed-needed the whole thing or not."", ""Great. Okay, I'm ready for the number."", ""It's, let's see here. It's five-five-five, two-six-, five-five-five-two."", ""Great. Okay, I just need the phone number we have on file now."", ""A lot of protection, huh?"", ""Yes. As we have very sensitive information-."", ""I'm just giving you a hard time."", ""Oh, okay."", ""Yeah, I'm just kidding you. The phone number is eight-zero-one-."", ""Uh-huh."", ""Four-six-two, five-five-five-two."", ""Thank you for verifying that number. And finally-."", ""Finally! ."", ""Yes, lastly we just need the answer to the security question-."", ""Okay, shoot. I'm ready."", ""What is the name of your first pet."", ""Oh, that would be my dog, Leo. He was a poodle-maltese mix."", ""Thank you answering the question we are now able to make changes to your account. I appreciate your patience while I got everything, verified."", ""You don't need anything else? DNA? Last date of menstrual cycle? ."", ""#Uh, no."", ""I'm kidding, I'm kidding. What was your name?"", ""Carlos."", ""I'm just a loud type, Carlos. No worries-no worries."", ""Okay. Great. #Um, so what changes did you need to make to your account?"", ""Well, I need to drop someone who's been on my insurance."", ""I can certainly assist you with that process. It looks like both Dean and Koshi are on your account?"", ""Yes. Dean's my husband and Koshi's my daughter. She's getting married so her husband's going to add her to his insurance."", ""Oh, yeah. I guess you won't' be needing her on yours anymore then."", ""No, and I know she's only nineteen-."", ""Uh-huh."", ""But I think her fiance is a real nice guy. And getting her off my insurance doesn't hurt either ."", ""Yes, I think it will bring down your policy cost quite a bit."", ""That's what I want to hear! Gotta pay for the wedding, you know?"", ""It's always nice to save a little-."", ""Yeah, she wants this BIG wedding, and I'm like, seriously? I was hoping this whole covid thing would make it so they'd do one of those Zoom weddings? That's my budget, a Zoom wedding ."", ""Yeah, I can see how-."", ""So how much will I save?"", ""Currently, having a teen on your account increases your Basic Auto policy by fourteen hundred annually."", ""Yes! So what will my new bill be?"", ""After dropping Koshi from your account, you are looking at a new payment of, one moment while the computer updates."", ""This is exciting! Should I do a drull roll ."", ""It looks like your new payment will be-."", ""Drull roll ."", ""#Um, it will be one thousand dollars annually. That will decrease your current autopayment to eighty-four dollars a month."", ""Are you kidding me? That's like, half of what I'm paying now."", ""Yes, your new payment will be reflected on your autopay billing date of the first of August."", ""Do I get, like, a refund for the week left that my daughter won't be on the policy?"", ""Unfortunately, no. If you were to ask for a refund, we would prorate it, but would have to ask for a seventy-five fee for ending the policy before the due date, so the prorate refund would actually be less than the seventy five dollar fee, so it would -."", ""It would actually cost me money."", ""That's correct, ma'am."", ""Please, call me Savannah."", ""That's correct, Savannah."", ""Thank you, Juan."", ""My name is Carlos-."", ""Oh! I'm so embarassed. Thank you, Carlos."", ""No worries!"", ""I guess-I guess it would give Koshi time to get on her husband's account and everything. A week isn't bad."", ""Great. I'm glad it's going to work out okay for you. While I have you on the line, have you ever considered bundling your auto insurance with one of our three home policy plans?"", ""Oh, no, Carlos. I don't have time for that today. Maybe I call back on another day and hear all of your spiel, okay?"", ""I'm sorry. Didn't mean to take up your time-."", ""You have been very helpful and I thank you. I just gotta go now, you know?"", ""Totally understand. You will be receiving confirmation of your changes to the email we have on file."", ""The talkybird at one two three dot com email?"", ""Yes, that's what we have on file for you, Savannah."", ""Oh good! You finally called me by my name. I hate all that missus and ma'am stuff. Makes me feel old. I'm only fourty, you know?"", ""I'm glad I could be of help to you today. Thank you for calling Rivertown. Have a great rest of your day. And good luck with the wedding!"", ""Well, I'll need it. Thanks again to you."", ""Good bye."", ""Bye for now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
715,"{""dialogue_id"": ""715"", ""turns"": {""turn_id"": [""insurance_715_000"", ""insurance_715_001"", ""insurance_715_002"", ""insurance_715_003"", ""insurance_715_004"", ""insurance_715_005"", ""insurance_715_006"", ""insurance_715_007"", ""insurance_715_008"", ""insurance_715_009"", ""insurance_715_010"", ""insurance_715_011"", ""insurance_715_012"", ""insurance_715_013"", ""insurance_715_014"", ""insurance_715_015"", ""insurance_715_016"", ""insurance_715_017"", ""insurance_715_018"", ""insurance_715_019"", ""insurance_715_020"", ""insurance_715_021"", ""insurance_715_022"", ""insurance_715_023"", ""insurance_715_024"", ""insurance_715_025"", ""insurance_715_026"", ""insurance_715_027"", ""insurance_715_028"", ""insurance_715_029"", ""insurance_715_030"", ""insurance_715_031"", ""insurance_715_032"", ""insurance_715_033"", ""insurance_715_034"", ""insurance_715_035"", ""insurance_715_036"", ""insurance_715_037"", ""insurance_715_038"", ""insurance_715_039"", ""insurance_715_040"", ""insurance_715_041"", ""insurance_715_042"", ""insurance_715_043"", ""insurance_715_044"", ""insurance_715_045"", ""insurance_715_046"", ""insurance_715_047"", ""insurance_715_048"", ""insurance_715_049"", ""insurance_715_050"", ""insurance_715_051"", ""insurance_715_052"", ""insurance_715_053"", ""insurance_715_054"", ""insurance_715_055"", ""insurance_715_056"", ""insurance_715_057"", ""insurance_715_058"", ""insurance_715_059"", ""insurance_715_060"", ""insurance_715_061"", ""insurance_715_062"", ""insurance_715_063"", ""insurance_715_064"", ""insurance_715_065"", ""insurance_715_066"", ""insurance_715_067"", ""insurance_715_068"", ""insurance_715_069"", ""insurance_715_070"", ""insurance_715_071"", ""insurance_715_072"", ""insurance_715_073"", ""insurance_715_074"", ""insurance_715_075"", ""insurance_715_076"", ""insurance_715_077"", ""insurance_715_078"", ""insurance_715_079"", ""insurance_715_080"", ""insurance_715_081"", ""insurance_715_082"", ""insurance_715_083"", ""insurance_715_084"", ""insurance_715_085"", ""insurance_715_086"", ""insurance_715_087"", ""insurance_715_088"", ""insurance_715_089"", ""insurance_715_090"", ""insurance_715_091"", ""insurance_715_092"", ""insurance_715_093"", ""insurance_715_094"", ""insurance_715_095"", ""insurance_715_096"", ""insurance_715_097"", ""insurance_715_098"", ""insurance_715_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good evening, and thanks for calling Rivertown Insurance. This is Juan. How may I help you?"", ""Yes, yes-I'm just needing my policy number? Just wondering if this is where I call to get that?"", ""Yes, ma'am. I can help you look up your policy number. Who do I have the pleasure to be speaking with today?"", ""Oh! I'm Gina. Gina Cowler."", ""Okay, I'm just going to collect a few pieces of information from you miss Cowler in order to look up your account."", ""It's missus Cowler."", ""Thank you, missus Cowler. #Uh, could you please provide me with the birthdate and phone number on your account?"", ""Yes. My birthday is May eleventh, nineteen sixty-five. And the the phone number is- Could-could you hold for just a minute?"", ""No problem, missus Cowler."", ""Thank you. I'm so sorry about that. I-I don't have my phone number memorized. Had to go find it on the-I have it written down on a piece of paper and just stick it to the fridge ."", ""Absolutely no problem!"", ""Okay, hon. Here we go-are you ready?"", ""I'm ready."", ""It's four-three-five."", ""Uh-huh."", ""Eight-six-eight-."", ""Mhm."", ""Four-four-six-two."", ""Thank you for the information. Now, in order to give you the policy number we have to do a few security checks?"", ""Security checks? Do I need to come down to the office?"", ""Oh, no, no. That won't be necessary. I'll just need both your social security number and the-the answer to the security question you set up for your account."", ""Oh! Well I certainly have my social security number memorized . Had that number for a real long time now. ."", ""So, you have one up on me-I don't have mine memorized."", ""Well, victory for me, right? ."", ""I'm ready whenever you are."", ""The social is five-six-seven-three-three-seven-two-three-four."", ""Thank for verifying that. And now it looks like the question connected to your account is, What was the name of the street you were born on?"", ""Oh! That's a good one! I only lived on the-on the street for a few years after I was born. Then we moved to Salt Lake. The whole pack of us. Cousins, Aunts, Uncles. ."", ""Oh, wow! That must have been nice to have so much family close by."", ""Good for baseball teamiss not so good for privacy ."", ""I understand that, we have a lot of extended family living with us right now."", ""Is that so, hon? Family is where the heart is, but sometimes you just need a little space of your own, isn't that right?"", ""See, you understand! ."", ""."", ""Alright, so what was the name of the street you were born on?"", ""It was Belle View. That's b-e-l-l-e-v-i-e-w."", ""Thank you for verifying! We can now look at your account and get you that policy number."", ""Oh, thank you. I'm getting a new car. Well, old car. I'm getting a used car ."", ""Any car is a good car. Man, autos are so expensive right now!"", ""Yes! I bought a used, Subaru Forester for the same price that I would have purchased new a-a year ago! I know because I put off buying it, but now I'm sure paying the price. Let me tell you."", ""Well, congratulations on the new car! So, does that mean you are not driving the two thousand ten Buick Regal we have on file for you?"", ""I still have that one too. Gonna sell it."", ""But you're going to stop driving it when you purchase your Subaru?"", ""Oh, yes. Never going to get in that death trap again."", ""Well, ma'am we can, get you set up in your Subaru as far as insurance. The policy number reflects your Buick's insurance, it isn't transferrable to the Subaru, without updating."", ""Is that a fact? I didn't even think about that ."", ""Do you ave the Subaru's information?"", ""Yes, yes. I have everything right here. I guess-I guess I should get it all insured right now then, shouldn't I?"", ""Yes, ma'am."", ""Do you have time enough to help me get this insurance going, what was your name, hon?"", ""My name is Juan, and I would love to help you set up the insurance for your new car."", ""Oh good! Thank you, Juan! I would have just stuck my old cards in the new glove box. ."", ""No problem! This will actually just take a few minutes since we're already in the account."", ""Wonderful."", ""Before we get that all set up, do you want your policy number?"", ""Oh yes! I thought I should have that number written down. Maybe on another paper on my fridge ."", ""Doesn't hurt!"", ""Okay, what's the number, hon?"", ""The policy number for your account is eight-nine-seven-six-six-four-three-two."", ""Four-three-two there at the end?"", ""Yes, that's correct, ma'am."", ""Thank you very much! All set!"", ""Now let's just grab a few pieces of information from you for the new auto."", ""What do you need?"", ""First of all, let me navigate to the correct screen ."", ""Oh, I know how stubborn computers can be ."", ""Okay, I'm where I need to be. Now, what is the year and make of your car?"", ""My car is a two-thousand twenty Subaru Forester."", ""Thank you. And how many miles has it got on it?"", ""Let me look here-I've got the paperwork right in front of me. Let's see here. Sorry, there's so much information."", ""It should be on a paper that looks like a title? It will also have the VIN number?"", ""Looking-looking. Ah! Here it is! Oh, no. That's not it. Hold on."", ""No, problem, ma'am."", ""Okay, I've got it. It has five-thousand and thirty-two miles on it."", ""Hey, that's really good for used!"", ""Yes, they assured me that a little old woman had it-just like myself-and had to give up driving."", ""It should be in excellent condition, then!"", ""Except she was a soda drinker. I found a few sticky spots-you know, like Dr. Pepper that the dealership missed cleaning up."", ""Oh!"", ""Can't blame here. I'm a Diet Coke drinker myself ."", ""We all have our vice, right?"", ""That's for sure, hon."", ""Okay. And is the VIN number where you can see it?"", ""This one with the numbers and letters?"", ""That's the one."", ""Okay, here goes it. A-one-three-five-seven-Q-eight-nine-seven-W-P-are you okay so far?"", ""Yes, Ma'am I think I've got it."", ""Three-two-four-one-kP-W. Wow! That's a big fella!"", ""You did great! Looks like it's pulled up the correct vehicle. So, now we just need to see if you want to stay with your Preferred Auto coverage or if you'd rather upgrade to Complete Auto-."", ""No, hon. Just leave it as it is. The insurance has been jsut perfect for me. If anything, I'll probably downgrade in the next few years. Stay home more and drink my diet coke ."", ""Sounds good! And you want your billing preferences to remain the same?"", ""Yes, sir. Just as long as the Subaru is insured."", ""Great! You should be receiving your new cards withing three to five business days."", ""Wonderful. So glad to get that all taken care of."", ""Is there anything else with which I can assist with, today?"", ""No, hon. You were an absolute peach. Thanks so much for your help."", ""Thank you for calling in! It's been a pleasure."", ""You take care now, okay? Try to find some me time."", ""Will do. Thanks for calling Rivertown Insurance, you have a good day."", ""Bye for now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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This is Bonnie."", ""Hi! Bonnie?"", ""Yes?"", ""This is Charlotte. Charlotte Webster."", ""Oh, hello missus Webster! How are you doing today?"", ""Oh, I'm doing okay, Bonnie. Thanks so much for asking."", ""So, if I remember correctly, you are currently in the process of moving?"", ""Good memory! ."", ""Well, when was it that we chatted? The day before yesterday?"", ""Yes, yes. That seems right. Monday."", ""Yes, that's right."", ""Well, I had so much fun, I've called back for more! ."", ""."", ""No, but seriously. How lucky is it that I'd get you again?"", ""I'm the lucky one."", ""Oh, you're too sweet, dear. Anyhow, I'm just calling because we finally have a closing date for the new house, and I thought we could get that address changed and the new insurance set up?"", ""Oh, yes absolutely! Let's get you all set."", ""Wonderful. Now, do you need to do the verification thing again?"", ""Yes, even thought I'm about ninety-nine percent you're the same Charlotte I spoke with on Monday-."", ""Oh, call me Lottie."", ""See? Now I have to security check you. You're changing names on me ."", ""It's my own fault I guess. But I understand having to check again. Protocols, right?"", ""Exactly. Even if you were my own mother I'd have to ask for your security information."", ""At least I know my information is safe!"", ""Exactly! Now, may I get your full name and birthdate, please?"", ""Charlotte Anne Webster. Almost like that book, Charlotte's Web? Lucked out marrying my husband, I guess."", ""I love that book!"", ""Me too. Maybe why I decided to settle ."", ""Oh, that's funny. So, Lottie, would you mind verifying your birthdate for me?"", ""You bet. It's September seventeenth nineteen sixty-eight."", ""Great! And if you recall, we also ask for a policy number?"", ""Oh, yes! Remember how much fuss we went through last time? I left it on the refrigerator here since I knew I'd be calling back soon."", ""That was smart!"", ""Oh, everything's just a mess with the packing. Refrigerator is the only safe place."", ""Well, it was good planning on your part to keep it handy. What is the number?"", ""Okay, let's see here. It looks like it's nine-eight-nine-two-."", ""Uh-huh?"", ""Two-two-three-four."", ""Wonderful. I'm looking at your account now. So you want to upgrad Home Preferred-."", ""Yes, that's right. It was a new upgrade from that other one."", ""Basic Home?"", ""Yes, yes. That's right. Thought we'd put a little more care in our retirement home. Our forever home we're calling it."", ""Oh! That's sweet!"", ""It will be so nice having everything on the same floor. My husband is closer to retiring than I am, and his knees are toast. He can help more with the laundry when I go to work ."", ""That sounds so great. I'm happy it's a positive move."", ""Oh, yes! We are both so excited!"", ""Do you have any questions on the new policy?"", ""#Uh, no. I think you did a great job explaining it the other day, and those papers you put through the email really helped. My daughter printed them out and my husband went over them with a fine-toothed comb . I think we're good."", ""Great! And did you make any decisions about the pet insurance we talked about?"", ""Honestly, I just don't know yet. We're on the fence about that one. But maybe. A definite maybe."", ""Well, if you have any questions or anything, you just give us a call back."", ""You can bet on it! It's so much easier for me to call in then to use the website."", ""I understand. Sometimes it saves time just to work with another human being."", ""Oh, yes. I think so."", ""Okay, so just to clarify, we are planning on activating the Home Preferred insurance on the new house, on- what was the date?"", ""Yes, that's why I was calling. We will be closing in two weeks, on the seventeenth. Of this month, August."", ""Great! Let me put in the necessary information here. It looks like we don't have your new information for the house in the system yet?"", ""The other reason I called . Need a house address for the new house! ."", ""Yes, that's always helpful. ."", ""Okay, I have the address right here. Ready?"", ""Ready when you are!"", ""Okay. It is twenty-five thirty-nine Krystal Lane. And that's krystal with a K."", ""Thank you for that. And zip?"", ""Oh, yes! So, it's Utah, of course. And the city is Sandy with a zip code of eight-four-one-two-one."", ""Got it. Thanks. So it looks like you're set to begin your new insurance on August. Since you are upgrading with the move there will be no seventy-five dollar penalty for ending the pre-existing insurance early-."", ""Well, I should hope so! ."", ""You'd be surprised. Some of those other insurance companies will charge you for simply breathing, it feels."", ""Oh, we're Rivertown customers for life. We're had claims in the past and, well, no problems on our end. Always positive."", ""Glad to hear it!"", ""Yourself included in that, of course."", ""Well thank you, Lottie. It's a pleasure to help! Now, it looks like the Home Preferred account will be a little more than your previous plan-."", ""Which is to be expected."", ""Definitely. So it looks like it's an increase of four-hundred dollars? So your new total is two-thousand yearly?"", ""Well, that's not bad at all! Can we keep our previous paying plan?"", ""Yes, let me take a quick look here."", ""Of course."", ""So it looks like you are signed up for monthly auto-pay with your checking account ending in four-seven-two-nine?"", ""Yes, that sounds right."", ""So your new total monthly will be-."", ""And will that still be on the first of the month?"", ""Yes, that's right."", ""Wonderful."", ""And the new amount will be one hundred sixty-seven dollars monthly."", ""Oh, well, that's not bad at all."", ""I'm glad it works for you!"", ""Okay, then! I think we're all set."", ""The only other thing is that we will prorate your remaining time from your previous insurance-."", ""Uh-huh."", ""So you will see a small bill for seventy-two dollars which covers the two weeks of this month-."", ""Oh, right! I didn't even think of that."", ""But other than that, I think we're all set. As always, you'll receive a receipt for your autopayment to your email which is-."", ""Do I have the Charlotte''swebster at one two three dot com on file?"", ""Yes. Clever name!"", ""Thank you. It was my daughter's idea-she's the clever one."", ""Well, it's been wonderful talking to you again, Lottie."", ""So glad we connected again!"", ""Good luck with your move, and give us a call if anything comes up or if you have any questions."", ""You bet! I'll keep this policy number handy. And maybe we'll do the pet insurance. I'll talk to Hank when things settle down."", ""Sounds good. Thanks for calling Rivertown. Have a wonderful rest of your day!"", ""You too. Bye for now!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
717,"{""dialogue_id"": ""717"", ""turns"": {""turn_id"": [""insurance_717_000"", ""insurance_717_001"", ""insurance_717_002"", ""insurance_717_003"", ""insurance_717_004"", ""insurance_717_005"", ""insurance_717_006"", ""insurance_717_007"", ""insurance_717_008"", ""insurance_717_009"", ""insurance_717_010"", ""insurance_717_011"", ""insurance_717_012"", ""insurance_717_013"", ""insurance_717_014"", ""insurance_717_015"", ""insurance_717_016"", ""insurance_717_017"", ""insurance_717_018"", ""insurance_717_019"", ""insurance_717_020"", ""insurance_717_021"", ""insurance_717_022"", ""insurance_717_023"", ""insurance_717_024"", ""insurance_717_025"", ""insurance_717_026"", ""insurance_717_027"", ""insurance_717_028"", ""insurance_717_029"", ""insurance_717_030"", ""insurance_717_031"", ""insurance_717_032"", ""insurance_717_033"", ""insurance_717_034"", ""insurance_717_035"", ""insurance_717_036"", ""insurance_717_037"", ""insurance_717_038"", ""insurance_717_039"", ""insurance_717_040"", ""insurance_717_041"", ""insurance_717_042"", ""insurance_717_043"", ""insurance_717_044"", ""insurance_717_045"", ""insurance_717_046"", ""insurance_717_047"", ""insurance_717_048"", ""insurance_717_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Brian, how can I help you?"", ""#Uh, hi. I was calling b-because I need to cancel my policy."", ""#Um, okay. I'm sorry to hear you are thinking of changing your policy. In order to assist you may I'll need to verify your information. Can I first get your full name and birthdate?"", ""#Uh, yeah. My name is Brad Martin and birthdate is April three rd, ninteeen ninety-one."", ""I'm sorry, but the name and birthdate aren't pulling any accounts could it be under any other name? Or do you have the policy number handy?"", ""yeah, try my wife's name, it's Cindy Martin. Birthday is, let me think here. March...four th? nineteen ninety-two?"", ""Okay, great. Thanks for that information. I just need you to confirm your policy number and we're set."", ""#Um, I don't have a policy number."", ""#Uh, I'm sorry mister Martin, but I'm unable to process a cancellation without-."", ""Oh wait, yeah, here's the policy number. I've found it-."", ""Great!"", ""Are you ready for it?"", ""Yes, let me get to the right screen. Yes, okay. I'm ready for it."", ""Okay, the number is eight zero eight nine seven seven six five. I mean, five six."", ""So I have eight -zero -eight -nine -seven -seven -five -six?"", ""Yes, that's right."", ""Thank you for that information, mister Martin. I see you have been loyal policy holders since two zero one eight. It looks like you have both a home and auto policy with us. May I ask what policy you were thinking of cancelling, and if there's anything we can do to, help you stay with us here at Rivertown Insurance?"", ""I'm cancelling the whole thing, sorry. My sister's an insurance agent and can save us a lot more."", ""May I ask what rates you are being offered? Perhaps we can find a way to-."", ""No. Just cancel it. Sorry to be rude, but we're just cancelling."", ""I understand, mister Martin. Well, we hate to see you go. When were you hoping to cancel the insurance?"", ""As soon as possible."", ""Are you hoping to cancel, today?"", ""Yes."", ""#Um, okay. Just for your information, you currently hold our most expensive coverage program for your two zero zero two Subaru Outback. We do offer coverage ranging from only one thousand dollars-."", ""I'm sorry but I just want-want to cancel."", ""I understand, mister Martin. I will be happy to help you cancel your coverage."", ""Okay."", ""Just so you understand, mister Martin, you will be stopping both our comprehensive home and auto coverage which includes our platinum member perks. This means you will not longer receive the five percent accident-free incentive offered--."", ""Didn't even know that existed."", ""#Um, and we would honestly love for your to reconsider your options. We also offer pet insurance which can be bundled with the home and auto which may provide you with additional savings."", ""Pet insurance? #Uh, just out of curiosity what do you offer?"", ""One moment while I look up our pet insurance policy options, mister Martin. Okay. Here we are. #Um, looks like we offer deductibles of two hundred fifty, three-fifty and five hundred. Our coverage-."", ""Does it cover pre-existing pet conditions?"", ""#Um, I'm going to have to check with my supervisor on that? Could you hold for a moment mister Martin?"", ""No, no, no. Nevermind. I was just curious, I don't think we'd really be interested."", ""It would be no problem to check, mister Martin! I'd love to share our options with--."", ""No, I'm sorry but I really just need to cancel and go."", ""Okay, I understand, mister Martin. Just so you know, there is a seventy-five dollar fee for cancelling before the renewal date of August one two th."", ""Seventy-five dollars? Are you kidding me?"", ""I'm sorry, mister Martin, but those are the terms that were agreed to upon signing."", ""So I won't be reimbursed for the unused time between now and August? This is ridiculous."", ""I'm sorry, mister Martin. #Uh, for us to process the cancellation the seventy-five dollar fee is--."", ""Just do it. I don't care. Charge me seventy-five dollars."", ""Okay, mister Martin. While we're waiting for the cancellation to process, how would you feel if I informed you that as a platinum member, we can offer you a one-time incentive of a fifty dollar credit on your next billing cycle for staying with us here at Rivertown Insurance."", ""Just cancel it."", ""Thank you for your patience, mister Martin. We have cancelled both your home and auto insurance. Is there anything else I can do for you today?"", ""No. Thanks."", ""Thank you, mister Martin. And if you-you have any further questions please don't hesitate to call. Thank you for calling Rivertown Insurance."", ""Uh-huh.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
718,"{""dialogue_id"": ""718"", ""turns"": {""turn_id"": [""insurance_718_000"", ""insurance_718_001"", ""insurance_718_002"", ""insurance_718_003"", ""insurance_718_004"", ""insurance_718_005"", ""insurance_718_006"", ""insurance_718_007"", ""insurance_718_008"", ""insurance_718_009"", ""insurance_718_010"", ""insurance_718_011"", ""insurance_718_012"", ""insurance_718_013"", ""insurance_718_014"", ""insurance_718_015"", ""insurance_718_016"", ""insurance_718_017"", ""insurance_718_018"", ""insurance_718_019"", ""insurance_718_020"", ""insurance_718_021"", ""insurance_718_022"", ""insurance_718_023"", ""insurance_718_024"", ""insurance_718_025"", ""insurance_718_026"", ""insurance_718_027"", ""insurance_718_028"", ""insurance_718_029"", ""insurance_718_030"", ""insurance_718_031"", ""insurance_718_032"", ""insurance_718_033"", ""insurance_718_034"", ""insurance_718_035"", ""insurance_718_036"", ""insurance_718_037"", ""insurance_718_038"", ""insurance_718_039"", ""insurance_718_040"", ""insurance_718_041"", ""insurance_718_042"", ""insurance_718_043"", ""insurance_718_044"", ""insurance_718_045"", ""insurance_718_046"", ""insurance_718_047"", ""insurance_718_048"", ""insurance_718_049"", ""insurance_718_050"", ""insurance_718_051"", ""insurance_718_052"", ""insurance_718_053"", ""insurance_718_054"", ""insurance_718_055"", ""insurance_718_056"", ""insurance_718_057"", ""insurance_718_058"", ""insurance_718_059"", ""insurance_718_060"", ""insurance_718_061"", ""insurance_718_062"", ""insurance_718_063"", ""insurance_718_064"", ""insurance_718_065"", ""insurance_718_066"", ""insurance_718_067"", ""insurance_718_068"", ""insurance_718_069"", ""insurance_718_070"", ""insurance_718_071"", ""insurance_718_072"", ""insurance_718_073"", ""insurance_718_074"", ""insurance_718_075"", ""insurance_718_076"", ""insurance_718_077"", ""insurance_718_078"", ""insurance_718_079"", ""insurance_718_080"", ""insurance_718_081"", ""insurance_718_082"", ""insurance_718_083"", ""insurance_718_084"", ""insurance_718_085"", ""insurance_718_086"", ""insurance_718_087"", ""insurance_718_088"", ""insurance_718_089"", ""insurance_718_090"", ""insurance_718_091"", ""insurance_718_092"", ""insurance_718_093"", ""insurance_718_094"", ""insurance_718_095"", ""insurance_718_096"", ""insurance_718_097"", ""insurance_718_098"", ""insurance_718_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Rivertown. This is Marsha. How may I assist?"", ""Hi there, I was just checking out your website-."", ""Uh-huh?"", ""And I saw that you actually, offer low-cost life insurance for kids?"", ""For dependents? Yes, we offer the same policies for kids as for adults."", ""Excellent. I-well, I mean, we-my husband and I, have-both have life insurance accounts with Rivertown?"", ""I would be happy to give you the details of the offerings available for dependents."", ""That would be great! I know-I know that we have the Universal Life Insurance plans?"", ""Uh-huh."", ""I don't know-I don't know if we want that exactly-."", ""Well, our two other plans are Term Life Insurance and Whole Life Insurance."", ""Okay?"", ""Term Life Insurance you would pick a period of time, say, fifteen years, twenty-years or thirty-years are the most common increments-."", ""Uh-huh."", ""And at the end of that period, you would cash out the money that's been invested into the plan and put it into a new plan."", ""Oh. So, in the unfortunate event that something would happen-."", ""The recipient would only receive what has been paid into the policy. Nothing more. But it isn't taxed."", ""Oh. I see. So, there was the other one you mentioned, Whole?"", ""Yes, Whole Life Insurance."", ""How does that work, exactly?"", ""It will gain an average of one to two percent of it's value-."", ""Uh-huh."", ""And at the time the dependent reaches legal age, eighteen, they can choose to cash out the policy, say, for college, or maybe a downpayment for a car or house?"", ""Uh-huh?"", ""Or they can choose to keep the policy with the guaranteed yearly payments, without that ever increasing."", ""Oh! So it's like a smaller version of our Universal policy?"", ""Exactly."", ""Okay. Okay. So, what's the price for that one?"", ""We offer term life insurance for eighteen hundred a year."", ""Eighteen hundred? So, what-that's like, let's see here-about two hundred a month?"", ""Yes. One-hundred fifty a month."", ""Okay. Well, that doesn't seem too bad."", ""No, it actually seemiss I don't know, kind of dark to some people to buy life insurance for their kids?"", ""Yeah, I felt weird calling in."", ""But really, it's just like investing in their IRA or any other investment plan."", ""That makes me feel better. Honestly, one of the reasons I'm looking into it-."", ""Uh-huh?"", ""My co-worker just lost her little girl-."", ""I'm so sorry to hear that."", ""Yes, it was heart-breaking. But she is just financially destroyed from all the medical bills? And funeral costs? I mean, that's worst case of a worst case scenario, you know?"", ""I totally agree! I've been meaning to set something up for my little guy, but just haven't gotten around to it."", ""Yeah. Yeah, it's just one of those hard things about being a parent. Not just sunshine and flowers all the time-so much planning."", ""Oh, I agree. You have to make some tough choices sometimes."", ""My daughter is twelve?"", ""Okay."", ""And we had to decide whether to give her the covid shot or not?"", ""Yes?"", ""And, I mean, I know everyone is encouraged to get the vaccine, but my family doesn't really believe in all of that."", ""Oh?"", ""And well, I just worry about her health if she gets it-the Covid."", ""Definitely."", ""And I worry about her health if I give her the shot."", ""I totally understand."", ""I guess-I just want to have some control on the financial headaches of life, you know?"", ""I completely understand."", ""So when she's an adult she'll get to say if she wants to continue? And she can change who gets the payout if something happens?"", ""Yes, absolutely."", ""Would it matter if she has, pre-existing conditions?"", ""We would make note of that. Depending on the situation it can increase your premiumiss."", ""So I'd have to bring her in for a physical?"", ""Yes, we do require a doctor's note of general health."", ""Yeah, I know that my husband's and mine, our premiums are kinda high? We both have type two diabetes."", ""I'm sorry to hear that! That's tough to navigate those kind of things."", ""Yeah. And my doctor said since we both have it-."", ""Uh-huh?"", ""She's at a greater risk?"", ""That's too bad. But she's healthy so far?"", ""Oh, yeah. She does track and she eats apples. Really healthy."", ""That's great news!"", ""I guess there's a- genetic link to type two diabetes?"", ""Oh, really?"", ""Yeah. My husband ordered this-what is it-like twenty-four and me test?"", ""Uh-huh?"", ""And it will tell him if he has the, genes or not."", ""That's very interesting."", ""Yeah, I don't know if I believe in all of that? I don't think genes do everything."", ""Oh, yes. I agree that lifestyle plays a big factor-."", ""And prayer."", ""Oh? #Um, yes, many factors contribute to good mental and physical health."", ""I know some people might think I'm crazy-."", ""Oh, no! I wasn't trying to say that-."", ""I just think there's a reason for everything, you know? There's a big plan."", ""Well, That's comforting. So, with the dependent life insurance policy-."", ""Yes?"", ""Is that, something you'd like us to set up for you today?"", ""Well, like I said, I'd have to bring Janelle to the doctor. We don't usually go? I prefer more natural remedies."", ""We could start setting up the account-."", ""My friend is always on antibiotics for ear infections? And I'm like, if they worked, then you wouldn't get them anymore."", ""Oh, I see."", ""I use ear candles? It really unblocks those ear canals. Never had an infection in my life."", ""Good to hear it! We could make a note in your account, so that when you call in the agent is all caught up with what we've chatted about?"", ""Sinus infections are harder."", ""Are they?"", ""We have a neti pot. You have to use sterilized water because bacteria can actually get up into your brain and cause a fuss."", ""That sounds, not good. So would you like me to open your account and maybe make a note of our discussion? Perhaps have an agent give you a call back in a week or so?"", ""Oh, no thank you. This was just information gathering. I'll take to the husband and give you a ring if we decide to proceed."", ""Oh. Well, is there anything else I can help you with today?"", ""Nope. Thanks so much!"", ""Thank you for calling Rivertown. Have a good day."", ""Yep, you too.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
719,"{""dialogue_id"": ""719"", ""turns"": {""turn_id"": [""insurance_719_000"", ""insurance_719_001"", ""insurance_719_002"", ""insurance_719_003"", ""insurance_719_004"", ""insurance_719_005"", ""insurance_719_006"", ""insurance_719_007"", ""insurance_719_008"", ""insurance_719_009"", ""insurance_719_010"", ""insurance_719_011"", ""insurance_719_012"", ""insurance_719_013"", ""insurance_719_014"", ""insurance_719_015"", ""insurance_719_016"", ""insurance_719_017"", ""insurance_719_018"", ""insurance_719_019"", ""insurance_719_020"", ""insurance_719_021"", ""insurance_719_022"", ""insurance_719_023"", ""insurance_719_024"", ""insurance_719_025"", ""insurance_719_026"", ""insurance_719_027"", ""insurance_719_028"", ""insurance_719_029"", ""insurance_719_030"", ""insurance_719_031"", ""insurance_719_032"", ""insurance_719_033"", ""insurance_719_034"", ""insurance_719_035"", ""insurance_719_036"", ""insurance_719_037"", ""insurance_719_038"", ""insurance_719_039"", ""insurance_719_040"", ""insurance_719_041"", ""insurance_719_042"", ""insurance_719_043"", ""insurance_719_044"", ""insurance_719_045"", ""insurance_719_046"", ""insurance_719_047"", ""insurance_719_048"", ""insurance_719_049"", ""insurance_719_050"", ""insurance_719_051"", ""insurance_719_052"", ""insurance_719_053"", ""insurance_719_054"", ""insurance_719_055"", ""insurance_719_056"", ""insurance_719_057"", ""insurance_719_058"", ""insurance_719_059"", ""insurance_719_060"", ""insurance_719_061"", ""insurance_719_062"", ""insurance_719_063"", ""insurance_719_064"", ""insurance_719_065"", ""insurance_719_066"", ""insurance_719_067"", ""insurance_719_068"", ""insurance_719_069"", ""insurance_719_070"", ""insurance_719_071"", ""insurance_719_072"", ""insurance_719_073"", ""insurance_719_074"", ""insurance_719_075"", ""insurance_719_076"", ""insurance_719_077"", ""insurance_719_078"", ""insurance_719_079"", ""insurance_719_080"", ""insurance_719_081"", ""insurance_719_082"", ""insurance_719_083"", ""insurance_719_084"", ""insurance_719_085"", ""insurance_719_086"", ""insurance_719_087"", ""insurance_719_088"", ""insurance_719_089"", ""insurance_719_090"", ""insurance_719_091"", ""insurance_719_092"", ""insurance_719_093"", ""insurance_719_094"", ""insurance_719_095"", ""insurance_719_096"", ""insurance_719_097"", ""insurance_719_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Rivertown. This is Jeff, how can I help you today?"", ""Hi there. #Uh, I just have an account and needed to check my balance?"", ""Sure. I can help with that. I just need some info real quick."", ""Okay, yeah, that's fine."", ""May I have-have your name and number?"", ""My name is Joy and my number is eight-zero-one-five-six-six-seven-seven-six-six."", ""#Uh, could I get your last name too?"", ""Oh, yes. I'm sorry. My name is Joy Arnold."", ""Okay, thanks for that information missus Arnold."", ""miss Arnold."", ""Oh, okay. Sorry, miss Arnold. #Uh, and, what's the phone number again?"", ""It's eight-zero-one-fix-six-six-seven-six six."", ""Great. Thanks for that. And can I have you verify your policy number, please?"", ""Yes, I've got it right here. It's three-three-three-three-."", ""Uh-huh."", ""Four-four-four-four-four."", ""#Um, the number should be- only eight digits long? Did we get an extra four in there maybe?"", ""#Um, let me try that again. Sorry, lots of repetition."", ""No problem!"", ""Okay, it's three-three-three-four-four-four-four-four."", ""Okay, great. Yes, that's it. Thanks so much for verifying your account. What can I help you with today?"", ""I was just wondering if I could check on my account balance?"", ""Absolutely! It looks like you have a Preferred Auto policy with us-."", ""Yeah, that sounds right."", ""And you have a payment plan of dividing the, payment into bi-annual sumiss Looks like, a payment of seventy hundred and fifty dollars is due by tomorrow?"", ""Oh, no. Yeah. I was worried that was the case. I just, found my bill under, all this junk and I forgot to send it in. Shoot."", ""No problem! We can make a payment now over the phone, if that works for you?"", ""Oh, yeah. That would be great. Would it be late if I made it this way?"", ""No, it would be automatically updated into the system. We also have a three day grace period for late payments before the additional twenty five late payment is triggered, so you're good."", ""Great! Yeah, that would be great."", ""So, whenever you are ready, I can take that credit card number from you? We could also set you up for auto-payment if you'd like."", ""Oh!"", ""That way, you won't have to worry about making another late payment. We also offer a five dollar discount for each payment made by autopay."", ""Okay, yeah. I mean, five dollars might not be much, but it's five dollars, right? ."", ""Absolutely! And peace of mind."", ""Yeah, that too. Okay. #Uh, and you need a credit card?"", ""We could also do a checking account number, if that's-if that is better for you."", ""No, no. I'd rather, do a credit card, if that's okay?"", ""No problem! That works just fine."", ""Great. Okay. So, it's a Visa?"", ""Okay."", ""And the number is-I'll go slow. It's seven-seven-seven-seven-."", ""Uh-huh."", ""Eight-two-eight-two-."", ""Okay."", ""Seven-seven-seven-seven-."", ""Mhm."", ""Four-two-four-two."", ""Okay, great. Thanks for that info."", ""Glad we got it the first time ."", ""Yeah, nice, right? Okay. And what's the expiration on that card?"", ""It looks like it's, December of two-thousand twenty-five."", ""And CCV?"", ""What now?"", ""It's the three digit code on the back of your-."", ""Oh, yeah! I've got that here. It's two-two-three."", ""Okay, thank you for that information. So, just to clarify, we are going to make a one-time payment today of seven-hundred and fifty dollars."", ""Great, thanks."", ""And then we are setting you up for automatic payments for your Preferred Auto policy. The payments will automatically bill every six months beginning on your next billing due date, which is, one moment while I check-."", ""No problem."", ""December. It should be on December first twenty twenty-one."", ""Sounds goods!"", ""And that payment will reflect the five dollar deduction, so your bill will be for seven-hundred and forty five dollars."", ""Okay. Nice. Got it."", ""So, I have a confirmation code for your online payment? Would you like to write this down?"", ""Oh, yeah. That would probably be a good idea, right?"", ""Sure. Are you ready?"", ""Just a moment here-yes, I'm ready. Go ahead."", ""It's B as in boy, one-four-six-two-seven."", ""So, B as in boy, one-four-six-two-seven?"", ""Yes, that is correct, ma'am."", ""Okay! Think we're set! Thanks for your help."", ""Oh, yeah. My pleasure. #Um, you will also be receiving a confirmation to the email we have on file for you here. The email is, well, do you want to confirm your email, actually?"", ""Sure. It should be crazycat at one two three dot com."", ""Yeah, that's what we have on file here."", ""I've had that email since High Schoo!"", ""Oh, wow. Yeah, mine's just boring. Like the cat reference."", ""I don't even have a cat anymore, I should probably update ."", ""Or get another cat ."", ""I do have an extra five dollars now. ."", ""Yeah, yeah. So true. Anyhow, okay. So I'm happy we were able to get that set up for you. Your account is now current."", ""Thanks so much! You've been great!"", ""Thanks! #Uh, before I let you go, have you ever considered bundling your home insurance with your auto for additional savings?"", ""I actually don't own? I rent, so no. I'm not, interested at this time."", ""We also actually offer renter's insurance?"", ""Oh, I'm not really-."", ""Two different policy types, Basic Renter's and Preferred Renter's? It is actually really inexpensive for a little peace of mind."", ""I think, renter's insurance is figured into the payment that I do right now? I don't think I need it?"", ""Okay. Great. I mean, if you find out you need it please don't hesitate to call and we can save you even more money."", ""Yeah, sure. I'll ask and make sure."", ""Great. Thanks again for calling Rivertown Insurance. Please don't hesitate to call if you have any further future questions."", ""Hey, I won't. Thanks again for your help."", ""There is an optional survey you can fill out if you are happy with your service, just hold on the line if you have time."", ""Oh? Okay."", ""No worries if you can't. It's just something we have to mention."", ""Yeah, I get it. No problem."", ""Have a great day!"", ""You too."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
720,"{""dialogue_id"": ""720"", ""turns"": {""turn_id"": [""insurance_720_000"", ""insurance_720_001"", ""insurance_720_002"", ""insurance_720_003"", ""insurance_720_004"", ""insurance_720_005"", ""insurance_720_006"", ""insurance_720_007"", ""insurance_720_008"", ""insurance_720_009"", ""insurance_720_010"", ""insurance_720_011"", ""insurance_720_012"", ""insurance_720_013"", ""insurance_720_014"", ""insurance_720_015"", ""insurance_720_016"", ""insurance_720_017"", ""insurance_720_018"", ""insurance_720_019"", ""insurance_720_020"", ""insurance_720_021"", ""insurance_720_022"", ""insurance_720_023"", ""insurance_720_024"", ""insurance_720_025"", ""insurance_720_026"", ""insurance_720_027"", ""insurance_720_028"", ""insurance_720_029"", ""insurance_720_030"", ""insurance_720_031"", ""insurance_720_032"", ""insurance_720_033"", ""insurance_720_034"", ""insurance_720_035"", ""insurance_720_036"", ""insurance_720_037"", ""insurance_720_038"", ""insurance_720_039"", ""insurance_720_040"", ""insurance_720_041"", ""insurance_720_042"", ""insurance_720_043"", ""insurance_720_044"", ""insurance_720_045"", ""insurance_720_046"", ""insurance_720_047"", ""insurance_720_048"", ""insurance_720_049"", ""insurance_720_050"", ""insurance_720_051"", ""insurance_720_052"", ""insurance_720_053"", ""insurance_720_054"", ""insurance_720_055"", ""insurance_720_056"", ""insurance_720_057"", ""insurance_720_058"", ""insurance_720_059"", ""insurance_720_060"", ""insurance_720_061"", ""insurance_720_062"", ""insurance_720_063"", ""insurance_720_064"", ""insurance_720_065"", ""insurance_720_066"", ""insurance_720_067"", ""insurance_720_068"", ""insurance_720_069"", ""insurance_720_070"", ""insurance_720_071"", ""insurance_720_072"", ""insurance_720_073"", ""insurance_720_074"", ""insurance_720_075"", ""insurance_720_076"", ""insurance_720_077"", ""insurance_720_078"", ""insurance_720_079"", ""insurance_720_080"", ""insurance_720_081"", ""insurance_720_082"", ""insurance_720_083"", ""insurance_720_084"", ""insurance_720_085"", ""insurance_720_086"", ""insurance_720_087"", ""insurance_720_088"", ""insurance_720_089"", ""insurance_720_090"", ""insurance_720_091"", ""insurance_720_092"", ""insurance_720_093"", ""insurance_720_094"", ""insurance_720_095"", ""insurance_720_096"", ""insurance_720_097"", ""insurance_720_098"", ""insurance_720_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance. This is Amanda speaking."", ""Hi, there Amanda. This is Jason Reynolds. I'm needing some assistance."", ""Of course. How can I help?"", ""I'm moving, and need to update my address."", ""Yeah, sure. Let's get your account updated. May I have your name one more time?"", ""Jason Reynolds. R-e-y-n-o-l-d-s."", ""Thank you. I have a friends that's a Reynolds."", ""Is that so?"", ""Yeah, Suzy? Suzy Reynolds?"", ""I don't know a Suzy, maybe a long-lost cousin?"", ""Maybe. Kinda a common name, right?"", ""#Uh, yes. Yes-there are quite a few of us."", ""Okay, let's see here. May I get your birthday and policy number?"", ""Which one would you like first?"", ""Let's do policy number."", ""Got it right here."", ""Great."", ""It's three-three-four-five-six-seven-seven-seven."", ""Yeah, let's see here. #Um, that's not pulling anything up? Could you maybe- repeat that again?"", ""Yes. Certainly. It's three-three-four-five-six-seven-seven-seven."", ""There we go! Must have hit something wrong the first time. Great. And now just verify the birthday?"", ""November first, nineteen seventy."", ""Thank you for verifying all that. Now, let's see here. You said you needed to update an address?"", ""Yes, ma'am."", ""Okay, so no more Laurel Avenue?"", ""That's right. Time to move on."", ""And what should I put down for your new address?"", ""It's four-four-six-nine Elm Street?"", ""Oh! So your changing a laurel for an elm, huh? ."", ""Yep, that sounds about right."", ""Okay. And what's the rest of the address?"", ""So it's four-four-six nine Elm Street, that's in Utah of course. City is Midvale. And zip is eight-four-six-two-zero."", ""Okay. Looks like we have everything updated!"", ""Wonderful! Thanks for your help."", ""So, mister Reynolds? It says here that you have pet insurance with us?"", ""Yes, that's right."", ""I was wondering, have you ever considered our home, auto or life insurance policies? It could save you a bit of money if you have combined services with us."", ""Well. #Uh, currently we have Progressive? And we've had a hard time finding any other place that's as competitive with rates."", ""I understand that. But it might be worth your time getting a quote? It wouldn't take very long."", ""#Um, I really am on my way out right now? But is there anyway I could call back later?"", ""Oh, yeah. We're here Monday throught Friday from six to eight at night."", ""No weekends?"", ""#Uh, we have people for emergencies? Like for claimiss But not our, regular customer service. But you could get a quote online at our website?"", ""Really? That's a nice perk."", ""Yes, we have an online chat set up for customers. Are you currently set up with an online account?"", ""No, no I'm not. Unless my wife has set one up? Let me ask her real quick."", ""Sure. I'll hold."", ""No, it looks like we haven't set up an online account."", ""It's super simple. I'd just verify the email we have on file for your and send you a link. The link has all the info you'll need to set up your account."", ""Okay. Let's go ahead and do that. I'm more likely to have time on the weekends."", ""And a nice thing is that you do a lot of things on your account? Like, you could have updated your address there, or your phone, or like, make a claim. Lots of things. Or if you get another pet?"", ""Well, yes. This sounds like just the thing. So you just need to verify my email?"", ""Yes, your email please."", ""Our email is reynoldsfam at one two three dot com."", ""Thanks for verifying that email for me."", ""No problem."", ""You'll be receiving that link in your inbox within the next fifteen minutes. Just go ahead and activate your account within the next twenty-four hours or the link will expire."", ""Okay. The next twenty-four hours."", ""Yeah. And for any reason you miss the time limit, just give us a quick call back and we'll send you another one."", ""Wonderful! Sounds like a plan."", ""Okay. Well you have a good day now."", ""You too. Oh! I almost forgot."", ""Yes?"", ""My wife was wanting to ask, is it possible to change our billing frequency?"", ""Let me take a quick look at what's set up right now."", ""I think it's monthly? I was wondering if there were different options?"", ""Yes. We offer monthly, like you have now. Or we have bi-annually or annually."", ""And remind me, what's the coverage cost for a full year?"", ""Looks like our Pet Preferred is a thousand dollars a year."", ""That sounds about right."", ""Are you interested in getting things changed?"", ""Is this something I could do online?"", ""Yes, you can change billing frequency online."", ""One moment. My wife's saying something."", ""Oh, yeah. No problem."", ""She says go ahead and change it to bi-annually."", ""I should change it now?"", ""Is that okay?"", ""Yes, of course! Okay, let me just navigate to the right screen here."", ""Thanks. Sorry for all the trouble."", ""Not at all! No problem. I'm glad we have time to make these changes for you."", ""Seems suspicious that I have time for this but not for a quote ."", ""Oh, no. I get it. Sometimes it's easier to do things like that online. I totally understand."", ""Well, thank you."", ""Okay. I'm just going to go ahead and change your billing frequency to bi-annual. That will be five hundred due on, let's see here, it take a minute for the computer to update."", ""Sure."", ""Okay, it looks like it will be due on September first?"", ""Yes, we're getting close, aren't we?"", ""Where did the summer go!"", ""I was just saying the same thing this morning. Better start soaking up the sun."", ""No kidding. Okay, so just to recap. We changed your address-."", ""Yep."", ""Sent a link for online account access, and we also changed your billing frequency to bi-annual payments of five-hundred dollars. And your billing preference is still bill by mail, correct?"", ""Yes, that sounds right."", ""Are you interested in autopay?"", ""No, I took up too much time already. I'll think about that one."", ""Sounds good, mister Reynolds. Thanks so much for calling in today. Hope you have a good one."", ""Thanks for everything. You have a great weekend as well."", ""Will do!"", ""Bye for now.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
721,"{""dialogue_id"": ""721"", ""turns"": {""turn_id"": [""insurance_721_000"", ""insurance_721_001"", ""insurance_721_002"", ""insurance_721_003"", ""insurance_721_004"", ""insurance_721_005"", ""insurance_721_006"", ""insurance_721_007"", ""insurance_721_008"", ""insurance_721_009"", ""insurance_721_010"", ""insurance_721_011"", ""insurance_721_012"", ""insurance_721_013"", ""insurance_721_014"", ""insurance_721_015"", ""insurance_721_016"", ""insurance_721_017"", ""insurance_721_018"", ""insurance_721_019"", ""insurance_721_020"", ""insurance_721_021"", ""insurance_721_022"", ""insurance_721_023"", ""insurance_721_024"", ""insurance_721_025"", ""insurance_721_026"", ""insurance_721_027"", ""insurance_721_028"", ""insurance_721_029"", ""insurance_721_030"", ""insurance_721_031"", ""insurance_721_032"", ""insurance_721_033"", ""insurance_721_034"", ""insurance_721_035"", ""insurance_721_036"", ""insurance_721_037"", ""insurance_721_038"", ""insurance_721_039"", ""insurance_721_040"", ""insurance_721_041"", ""insurance_721_042"", ""insurance_721_043"", ""insurance_721_044"", ""insurance_721_045"", ""insurance_721_046"", ""insurance_721_047"", ""insurance_721_048"", ""insurance_721_049"", ""insurance_721_050"", ""insurance_721_051"", ""insurance_721_052"", ""insurance_721_053"", ""insurance_721_054"", ""insurance_721_055"", ""insurance_721_056"", ""insurance_721_057"", ""insurance_721_058"", ""insurance_721_059"", ""insurance_721_060"", ""insurance_721_061"", ""insurance_721_062"", ""insurance_721_063"", ""insurance_721_064"", ""insurance_721_065"", ""insurance_721_066"", ""insurance_721_067"", ""insurance_721_068"", ""insurance_721_069"", ""insurance_721_070"", ""insurance_721_071"", ""insurance_721_072"", ""insurance_721_073"", ""insurance_721_074"", ""insurance_721_075"", ""insurance_721_076"", ""insurance_721_077"", ""insurance_721_078"", ""insurance_721_079"", ""insurance_721_080"", ""insurance_721_081"", ""insurance_721_082"", ""insurance_721_083"", ""insurance_721_084"", ""insurance_721_085"", ""insurance_721_086"", ""insurance_721_087"", ""insurance_721_088"", ""insurance_721_089"", ""insurance_721_090"", ""insurance_721_091"", ""insurance_721_092"", ""insurance_721_093"", ""insurance_721_094"", ""insurance_721_095"", ""insurance_721_096"", ""insurance_721_097"", ""insurance_721_098"", ""insurance_721_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown, this is Jack. How may I help you today?"", ""#Uh, hello? I called earlier this week, and I just needed help canceling my mom's policies."", ""Oh? Okay. Yeah, I can help you with that. #Um, do you- what is the reason for cancellation?"", ""She passed away recently."", ""Oh! I'm very, sorry to hear that. Is there anyone else on the policy aside from your mother?"", ""No, my dad also passed a few years ago. I'm their only child."", ""My condolences to you on your loss."", ""Thank you."", ""I think we can let you cancel it? I'll have to check with my-."", ""When I called earlier they gave me a claim number for the life insurance-."", ""Uh-huh."", ""And, also said if I had her policy number, birthdate and answer to security question that I could cancel the account."", ""Okay, yeah. It sounds like we probably can go ahead and look up the account."", ""Great."", ""What is the name on the account?"", ""It's Karen Durvitz. That's D-u-r-v-i-t-z."", ""Thank you for that information. And what is the phone number on the account?"", ""My mom's number was-was. #Uh, let me look-it's in my phone so I don't usually need-need to dial it myself, you know?"", ""Of course, go ahead and check."", ""Okay, let me just put you on speakerphone here. Okay. Are you ready?"", ""Yes, go right ahead, sir."", ""It's Eight-zero-one, nine-six-six, one-eight-six-two."", ""Thank you. And do you have the policy number handy?"", ""Yes, I have it right here. It's eight-eight-four-seven-six-six-two-zero."", ""Thank you so much for verifying the account. Yes, I see that the previous representative that you spook-spoke with, made a note documenting your previous conversation."", ""That's right."", ""Great. I'll just need you to now, verify the security question in order to make any changes to the account."", ""No problem. I think the question was, what was your high school mascot."", ""Yes, that's the question we have on file."", ""It's the cougars. She was a Kearns Cougar."", ""Yes, that's right. Okay, so I am speaking to Karen's son? Could you, verify your name for me?"", ""Absolutely, this is Kevin Durvitz."", ""Thank you, mister Durvitz. Okay, so it looks like your mom was enrolled in both our Home Preferred and Basic Auto policies. Does that sound correct?"", ""Yes, that matches what I have here in her records."", ""Unfortunately, we are not able to reimburse for the unused time? I apologize, but-."", ""I understand. I'm sure it's in the contract?"", ""Yes, there is usually a fee to cancel early, but we will waive that in this situation."", ""Thanks for that."", ""Oh, yeah. So unfortunate."", ""Yeah."", ""Okay, then. Looks like we successfully cancelled Karen Durvitz's Home Preferred and Basic Auto policies. Is there an email where I can send confirmation of this transaction?"", ""Yeah, my email is bunny at one two three dot com."", ""Oh, it looks like we have that recorded in the notes here."", ""Yeah, they asked for it when-when I called earlier."", ""Okay, well, I'm sorry again for your loss. Is there anything else I can help you with?"", ""Actually, yeah. They gave me, a claim number when I called in for the life insurance policy my mom had?"", ""Okay? Were you wanting the, an update? Or-."", ""Yes, the guy I talked to earlier said that someone would be contacting me within twenty-four hours, but I haven't heard anything."", ""And when did you call in again?"", ""It was on, Friday?"", ""Yeah, I'll look that up for you if you have the claim number handy?"", ""Yeah, yeah. The number is eight-two-three-three-eight-six-two-four."", ""Great, thanks. And you already verified your name is Jack Durvitz."", ""That's correct."", ""Could you verify the address and phone we have on file for you?"", ""Address is one two three Conifer Circle, Salt Lake City, Utah. Eight four two one two. And the phone number is four-three-five, six-two-one, eight-eight-nine-one."", ""Thank you for verifying that. Okay, it looks like since you called in on Friday, the claim wasn't even looked at until Monday, which is why-."", ""Oh! They meant business days?"", ""Yes, unfortunately our life insurance policies aren't, processed on weekends?"", ""Okay."", ""And so, you should be getting a call actually later today."", ""Oh, that works great."", ""I actually have the name and number of the case worker on your account, if you're interested?"", ""Maybe that would be good-in case I miss the call or something. I'm busy moving and I don't want to miss the call."", ""Yeah, it probably would be best if you jotted this down."", ""Kay. Yeah, Lemme just, grab something here to write down the information."", ""No problem. Just let me know when you're ready."", ""Thanks. Okay. Go right ahead."", ""The agent will be Lindsey Graham. That's g-r-a-h-a-m."", ""Okay."", ""And the phone number is eight-zero-one-four-four-four-three-three-two-one."", ""Can I read that back to you?"", ""Yes, sure. Go right ahead."", ""Eight-zero-one-four-four-four-."", ""Uh-huh."", ""Three-two-two-one."", ""#Uh, I think you have the last four digits mixed up? It's three-thee-two one."", ""Okay. So, eight-zero-one-four-four-four-three-three-two one?"", ""Yes, that's it."", ""Hey, sorry about that. It's a little noisy here-."", ""Oh, absolutely no problem! Glad we got that sorted out."", ""Well, thanks again."", ""If for any reason you-you have any other questions, or anything, please don't hesitate to call back."", ""Hey, thanks for all your help."", ""No problem-you have a great day!"", ""You, too, thanks again. Oh hey!"", ""Yes-I'm still here."", ""Do you guys by chance have offices in Colorado? I'll be moving there in the next few weeks and I wondered if it was possible to get a quote for home insurance?"", ""Unfortuantely we only operate here in Utah."", ""Oh, that's too bad."", ""Yeah, we're a small company, but I heard we might be expanding more nationally in the next year? After all the covid stuff settles down."", ""Oh, yeah, yeah."", ""So, you might want to check back maybe later in the year?"", ""Yeah, that sounds great. I just-just had a really positive experience everytime I've had to speak to anyone here."", ""I'm very happy to hear that! And again, I'm sorry for your loss and hope everything in Colorado goes well with you."", ""Hey, I really appreciate it. Fresh start, right?"", ""Absolutely. Good luck! And thanks again for calling Rivertown Insurance."", ""You have a good one."", ""You too! Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
722,"{""dialogue_id"": ""722"", ""turns"": {""turn_id"": [""insurance_722_000"", ""insurance_722_001"", ""insurance_722_002"", ""insurance_722_003"", ""insurance_722_004"", ""insurance_722_005"", ""insurance_722_006"", ""insurance_722_007"", ""insurance_722_008"", ""insurance_722_009"", ""insurance_722_010"", ""insurance_722_011"", ""insurance_722_012"", ""insurance_722_013"", ""insurance_722_014"", ""insurance_722_015"", ""insurance_722_016"", ""insurance_722_017"", ""insurance_722_018"", ""insurance_722_019"", ""insurance_722_020"", ""insurance_722_021"", ""insurance_722_022"", ""insurance_722_023"", ""insurance_722_024"", ""insurance_722_025"", ""insurance_722_026"", ""insurance_722_027"", ""insurance_722_028"", ""insurance_722_029"", ""insurance_722_030"", ""insurance_722_031"", ""insurance_722_032"", ""insurance_722_033"", ""insurance_722_034"", ""insurance_722_035"", ""insurance_722_036"", ""insurance_722_037"", ""insurance_722_038"", ""insurance_722_039"", ""insurance_722_040"", ""insurance_722_041"", ""insurance_722_042"", ""insurance_722_043"", ""insurance_722_044"", ""insurance_722_045"", ""insurance_722_046"", ""insurance_722_047"", ""insurance_722_048"", ""insurance_722_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance, this is Brad, how may I help you today?"", ""Yeah, I just moved? I need to-need to update my address?"", ""Sure. Can get your name and birthdate, please?"", ""Don't you, need my address?"", ""Yeah, I just need to verify your policy first?"", ""Oh, yeah. Yeah. I get it. Okay. My name is Doug Carter. Douglas Carter."", ""Thank you, mister Carter. And may I get a birthdate?"", ""Yeah, it's April fifteenth nineteen ninety-five."", ""Thank you for that. And now if you could just verify your policy number?"", ""Policy number? #Uh, I don't have that on me right now. I'm in the middle of moving and I don't know where anything is ."", ""No problem. We can verify using other information."", ""Hey, thanks."", ""Can I get your social security number?"", ""Whoa! That escalated quickly . You need my whole social?"", ""#Um, yeah, in order to verify your acocunt-."", ""Yeah, I get it. Just let me leave the room. I have a bunch of people over here, helping me."", ""Sure, no problem I can wait."", ""Yeah, just a minute. I'll go out to the balcony. Okay."", ""Ready?"", ""Yeah, it's five-two-two-three-four-six-nine-two-six."", ""Thank you for verifying that information. And now I'll just need you to verify the answer to your security question?"", ""Oh, yeah sure. What's the question?"", ""What was your High School's mascot?"", ""The Beavers."", ""Great! Thanks for getting your account all verified. And you needed to update a phone number?"", ""No, I needed to, change the address?"", ""Oh, yeah. Moving. That's no fun ."", ""Yeah, well, it's better than staying in this dump ."", ""Glad to hear it's a move for the better."", ""Well, it's actually to move back with my parents?"", ""Sounds good to me. Free rent and sandwiches. ."", ""Yeah, I wish. They're making me pay rent, but it's better than what I'm paying now. ."", ""At least there's that, right?"", ""Could be worse."", ""Okay, then, can you verify what address we have on file currently?"", ""Yeah, it's one-four-seven Clemence Street. Salt Lake City, Utah. Eight-four-one-one-eight."", ""Thank you. And what's the new address?"", ""Sixty ninety-seven Lodestone Avenue."", ""Lodestone?"", ""Yeah, that's l--o-d-e-s-t-o-n-e."", ""Thank you. And the zip?"", ""Oh, it's eight-four-seven-two-zero."", ""Okay, looks like we have your address updated so you will be receiving your Basic Auto policy statements to sixty ninety-seven Lodestone Avenue. Looks like your policy isn't set to renew for another three months."", ""Yeah, I have a bit. Just didn't want to forget."", ""Well, thanks for calling in! And just as a FYI, you can also make basic address, phone and claims by using our website."", ""Oh, yeah, that's great. I'll keep that in mind."", ""Is there anything else that I can help you with today, mister Carter?"", ""No, I think, I think I'm good. Thanks for your help."", ""Thanks for calling Rivertown Insurance, have a great day!"", ""You too!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
723,"{""dialogue_id"": ""723"", ""turns"": {""turn_id"": [""insurance_723_000"", ""insurance_723_001"", ""insurance_723_002"", ""insurance_723_003"", ""insurance_723_004"", ""insurance_723_005"", ""insurance_723_006"", ""insurance_723_007"", ""insurance_723_008"", ""insurance_723_009"", ""insurance_723_010"", ""insurance_723_011"", ""insurance_723_012"", ""insurance_723_013"", ""insurance_723_014"", ""insurance_723_015"", ""insurance_723_016"", ""insurance_723_017"", ""insurance_723_018"", ""insurance_723_019"", ""insurance_723_020"", ""insurance_723_021"", ""insurance_723_022"", ""insurance_723_023"", ""insurance_723_024"", ""insurance_723_025"", ""insurance_723_026"", ""insurance_723_027"", ""insurance_723_028"", ""insurance_723_029"", ""insurance_723_030"", ""insurance_723_031"", ""insurance_723_032"", ""insurance_723_033"", ""insurance_723_034"", ""insurance_723_035"", ""insurance_723_036"", ""insurance_723_037"", ""insurance_723_038"", ""insurance_723_039"", ""insurance_723_040"", ""insurance_723_041"", ""insurance_723_042"", ""insurance_723_043"", ""insurance_723_044"", ""insurance_723_045"", ""insurance_723_046"", ""insurance_723_047"", ""insurance_723_048"", ""insurance_723_049"", ""insurance_723_050"", ""insurance_723_051"", ""insurance_723_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, and who do I have the pleasure of speaking with?"", ""#Ah, yes, hang on one sec. My name is Jane Seymour."", ""Well, hello, Jane. May I clarify how, you spell your first name?"", ""Really? Yeah, it's j.a.n.e., you know like you usually spell it. Jesus."", ""Thank you, Jane I do apologize for your frustration. Could you spell your last name for me now?"", ""Yes. Hang on. It's s.e.y.m.o.u.r. My kid is screaming at me, so I can't concentrate."", ""I have children myself, miss Seymour, so I understand your frustration. #Ah how can we help you today?"", ""I darn it, hang on, would like to enroll in a plan."", ""Wonderful! Now I do need to ask a few more questions, just to verify your identify. I do apologize."", ""Fine. What else, do you need to know?"", ""I just need your full birthdate miss Seymour, and your customer number, if you have that handy."", ""I have both. My birthdate is June first, nineteen ninety two. My customer number is oh hang on, five six four three two one five two."", ""Thank you, miss Seymour for that information. I have verified your identify. Do you have a plan in mind, or would you like to review your options?"", ""Well, I heard from a friend of mine that you offer pet insurance, which I wasn't aware of, but I think it might be something I need."", ""I understand you would like more information about enrolling in an pet insurance plan, is that correct?"", ""Yes, but I don't want to spend too much money and I really need to know what it covers or helps with."", ""#Ah, those are all excellent questions, and I can help you with those answers. We offer two plans for pet insurance. One is our PetCare Basic, at five hundred dollars a year and the other is our PetCare Preferred which is a thousand dollars a year."", ""Five hundred to one thousand, huh? What's the difference?"", ""Well, let me ask you this, miss Seymour, how often do you take your pet to the vet?"", ""Well probably only a couple times a year, unless he does something stupid, which has been more often recently."", ""How much did your last stupid moment cost you?"", ""Oh, well over a thousand dollars which is why I am asking about pet insurance."", ""Do you feel like your pet might have more than one of those type of visits a year?"", ""Well, I hope not, but who knows with this crazy dog. Do you have to pay the premium all at once?"", ""No, it can be broken into payments like your other plans with us. Does your pet take any regular medications on a monthly basis?"", ""Yes. The dog also has allergies, if you can believe that, so he has to take an allergy pill."", ""It sounds like you might want to go with the PetCare Preferred because it will ultimately save you money."", ""Ok, that sounds good."", ""Ok, now, when would you like to get this insurance started for your pet?"", ""Can we start it fresh on the first of next month?"", ""Absolutely. Now, just to confirm, you would like to start a PetCare Preferred insurance plan beginning on August first. Is that correct?"", ""Oh my! Is next month August already? Yes. I would like to start it on that date."", ""What credit card would you like to use for this on the first of the month? The one we have on file or a diffeent one?"", ""I don't even know what credit card I have on file right now. Can you give me one second to grab the other one out of my purse?"", ""Of course, just let me know when you are ready."", ""Okay, I think I am ready."", ""Ok, miss Seymour, go ahead with the card number please."", ""Ok, it is four, one, zero, four, five, six, one, two, four, one, one, one, and nine, seven, six, five."", ""Thank you. Let me repeat that number back for you to make sure I have it correct. It was four, one, zero, four. Five, six, one, two, four, one, one, one, and then nine, seven six, five. Is that correct?"", ""Yes that's right."", ""What is the two digit month and two digit year of expiration on that card, please?"", ""It is zero, four, twenty, four."", ""Thank you, and what is the three digit code located on the back of the card?"", ""Three, eight, one."", ""Thank you for that information. Now, you are approving the new charge for the Petcare Preferred using this card starting the first of next month."", ""Yes that sounds good."", ""Thank you. Is there anything else that I can help you with today, miss Seymour?"", ""Yes, actually. Will I need to call in again to approve this charge, or will this just come out monthly with my other insurance charges? I really don't want to have to talk to an agent every time, if you know what I mean."", ""I do know what you mean, and I assure you miss Seymour that you will not have to call in and speak to an agent again. This will all be handled automatically using your preferred payment on your regularly scheduled payment date each month."", ""Whew, thank you. No offense, but I hate having to spend this much time on the phone if I can take care of it in some other way."", ""No offense taken. You can always visit our website for additional options and assistance as well."", ""Awesome. Alright, I have to take care of this youngster. #Ah, have a good day."", ""You as well. Have a great day.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
724,"{""dialogue_id"": ""724"", ""turns"": {""turn_id"": [""insurance_724_000"", ""insurance_724_001"", ""insurance_724_002"", ""insurance_724_003"", ""insurance_724_004"", ""insurance_724_005"", ""insurance_724_006"", ""insurance_724_007"", ""insurance_724_008"", ""insurance_724_009"", ""insurance_724_010"", ""insurance_724_011"", ""insurance_724_012"", ""insurance_724_013"", ""insurance_724_014"", ""insurance_724_015"", ""insurance_724_016"", ""insurance_724_017"", ""insurance_724_018"", ""insurance_724_019"", ""insurance_724_020"", ""insurance_724_021"", ""insurance_724_022"", ""insurance_724_023"", ""insurance_724_024"", ""insurance_724_025"", ""insurance_724_026"", ""insurance_724_027"", ""insurance_724_028"", ""insurance_724_029"", ""insurance_724_030"", ""insurance_724_031"", ""insurance_724_032"", ""insurance_724_033"", ""insurance_724_034"", ""insurance_724_035"", ""insurance_724_036"", ""insurance_724_037"", ""insurance_724_038"", ""insurance_724_039"", ""insurance_724_040"", ""insurance_724_041"", ""insurance_724_042"", ""insurance_724_043"", ""insurance_724_044"", ""insurance_724_045"", ""insurance_724_046"", ""insurance_724_047"", ""insurance_724_048"", ""insurance_724_049"", ""insurance_724_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good evening, thank you for calling Rivertown Insurance. This is Jake, how may I assist?"", ""Hello, my name is Janet Baker. I just needed to change my password for the website?"", ""Yes, I can help you with the online password change. May I just confirm your full name and phone number?"", ""#Um, yes. It's Janet Baker."", ""Oh, yes, sorry. You already mentioned that."", ""No problem. And my phone number is five-six-five-seven-seven-two-one."", ""Five-six-five-seven-seven-two one?"", ""Yes."", ""Is there an area code-."", ""Oh, yeah, sorry. I'm still getting used to that. So, it'll be eight-zero-one-five-six-five-seven-seven-two-one."", ""Great. Thanks so much for that informtion. May I also have your policy number please?"", ""I don't have my policy number on hand? Is there any other-."", ""Oh, yes. I can also confirm with your social security number, date of birth and security question answer."", ""Oh, wow. You need a lot, huh?"", ""Well, it's in order to protect the account, ma'am."", ""Is there, anyway to reset the password online?"", ""Unfortunately, we can only do it by phone? For security reasons."", ""Okay. Well, actually, let me look for a sec here. Maybe I have-have my, last bill filed away, and -."", ""Sure, I can hold while you look for that."", ""Oh, okay. Thanks. I'm just right here at the filing cabinet-just looking-no, that's the water bill."", ""Uh-huh."", ""Okay, let me see here. Okay! It's it looks like it's seven-seven-two-four-."", ""Uh-huh."", ""Three-three-one-one."", ""Great! Thanks so much for verifying your information. One moment while I take a look here at your account."", ""Mhm."", ""Okay, miss Baker. You wanted to change your online password, correct?"", ""Yes. That's right. Now, what kind of combination do I need to make it a strong-like a good password?"", ""We recommend it being at least eleven characters long-."", ""Uh-huh."", ""And to include upper-case letters, numbers, and a special character."", ""Like an exclamation point?"", ""Exactly."", ""Oh, okay. Well, let me think here."", ""We can also recommend a password-."", ""No, that's what I did last time and I don't think I even wrote it down correctly."", ""Oh, I see."", ""I need something from my own noggin' so I- have a better chance at getting it right ."", ""Completely understandable."", ""Okay, I think we'll go with crazy cat lady three nine one one exclamation point. Does that work?"", ""All one word, correct?"", ""Yes. And make the first letter a capital."", ""So, just to make sure I have it correct, it's crazy cat lady three nine one one exclamation point wit the first letter capitalized?"", ""Yes, I think I can handle that."", ""Great! Okay, I have that password reset for you. Is there anything else I can assist you with today?"", ""Oh, that's it? Great. I really have to run now, I'm just calling on my break. Thanks so much for being so quick."", ""Oh, yeah, of course. And if you have time, you should consider calling back so we can, look over your insurance bundling options."", ""#Uh, yeah. I'll have to do that. Well, bye for now."", ""Thank you for calling Rivertown Insurance. Have a wonderful day!"", ""Yes. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
725,"{""dialogue_id"": ""725"", ""turns"": {""turn_id"": [""insurance_725_000"", ""insurance_725_001"", ""insurance_725_002"", ""insurance_725_003"", ""insurance_725_004"", ""insurance_725_005"", ""insurance_725_006"", ""insurance_725_007"", ""insurance_725_008"", ""insurance_725_009"", ""insurance_725_010"", ""insurance_725_011"", ""insurance_725_012"", ""insurance_725_013"", ""insurance_725_014"", ""insurance_725_015"", ""insurance_725_016"", ""insurance_725_017"", ""insurance_725_018"", ""insurance_725_019"", ""insurance_725_020"", ""insurance_725_021"", ""insurance_725_022"", ""insurance_725_023"", ""insurance_725_024"", ""insurance_725_025"", ""insurance_725_026"", ""insurance_725_027"", ""insurance_725_028"", ""insurance_725_029"", ""insurance_725_030"", ""insurance_725_031"", ""insurance_725_032"", ""insurance_725_033"", ""insurance_725_034"", ""insurance_725_035"", ""insurance_725_036"", ""insurance_725_037"", ""insurance_725_038"", ""insurance_725_039"", ""insurance_725_040"", ""insurance_725_041"", ""insurance_725_042"", ""insurance_725_043"", ""insurance_725_044"", ""insurance_725_045"", ""insurance_725_046"", ""insurance_725_047"", ""insurance_725_048"", ""insurance_725_049"", ""insurance_725_050"", ""insurance_725_051"", ""insurance_725_052"", ""insurance_725_053"", ""insurance_725_054"", ""insurance_725_055"", ""insurance_725_056"", ""insurance_725_057"", ""insurance_725_058"", ""insurance_725_059"", ""insurance_725_060"", ""insurance_725_061"", ""insurance_725_062"", ""insurance_725_063"", ""insurance_725_064"", ""insurance_725_065"", ""insurance_725_066"", ""insurance_725_067"", ""insurance_725_068"", ""insurance_725_069"", ""insurance_725_070"", ""insurance_725_071"", ""insurance_725_072"", ""insurance_725_073"", ""insurance_725_074"", ""insurance_725_075"", ""insurance_725_076"", ""insurance_725_077"", ""insurance_725_078"", ""insurance_725_079"", ""insurance_725_080"", ""insurance_725_081"", ""insurance_725_082"", ""insurance_725_083"", ""insurance_725_084"", ""insurance_725_085"", ""insurance_725_086"", ""insurance_725_087"", ""insurance_725_088"", ""insurance_725_089"", ""insurance_725_090"", ""insurance_725_091"", ""insurance_725_092"", ""insurance_725_093"", ""insurance_725_094"", ""insurance_725_095"", ""insurance_725_096"", ""insurance_725_097"", ""insurance_725_098"", ""insurance_725_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling Rivertown Insurance. This is Patrick speaking. How may I assist today?"", ""#Um, hello, I am calling to file a claim?"", ""Sure, I can help you with that. Could you please give me your full name and birthdate please?"", ""#Uh, you need that?"", ""Yes, we need that information in order to lookup your policy information, sir."", ""Oh, I, no-I'm sorry. I wasn't clear. I'm calling about a life insurance claim?"", ""Oh! I'm very sorry to hear that. #Uh, yes, I can help you file the claim. I'm assuming you're the contact of the-of the deceased?"", ""Yes, I'm the son."", ""Again, I'm sorry to hear that we're having to file the claim. But I can certainly assist you."", ""Thank you."", ""Do you have- what is the name of the policy holder?"", ""Karen Durvitz. That's d-u-r-v-i-t-z."", ""Thank you. And do you have the policy number handy?"", ""#Um, yes. It's written here-looks like, nine-eight-seven-seven-three-three-two-two?"", ""Thank you for verifying the policy. And what is the birthdate of the policy holder?"", ""It was, December ninth nineteen fourty-seven."", ""Thank you for the information. Okay, it looks like missus Durvitz has had a policy with us since two thousand fifteen."", ""Yeah, I didn't even know she had one. We just found it when we were going over the will yesterday."", ""I understand. I will have to ask you about some details about the deceased, are you-are you in a position where you can-."", ""Oh, yes. Certainly. I understand. Yes, I can answer questions about mom."", ""Thank you. I know this must be, a trying time, and I appreciate your help."", ""No problem."", ""First, date of death?"", ""It was last Tuesday, so, July twentieth?"", ""Twenty twenty-one."", ""Yes, twenty twenty-one, of course."", ""And cause of death?"", ""She, had a sudden heart attack. Was in perfect health, we thought."", ""Yes, I see there were no pre-existing conditions. I'm very sorry to hear about your loss."", ""Thank you. Yes, it's been-been a shock. She had a good life, I think. It's-well, it's-."", ""I'm so sorry."", ""Thank you."", ""I see here the contact for the claim is, Kevin Durvitz?"", ""Yes, that's me."", ""Son?"", ""That's correct."", ""And could I get you to confirm your birthday and phone number, please?"", ""Yes. My birthday is March fourth, nineteen eighty-five."", ""Thank you. And the phone number we have on file?"", ""#Uh, eight-zero-one-five-five-five-six-two-three-five."", ""Yes, that matches what we have here."", ""Oh, good. She must have updated it when my phone number changed awhile back."", ""Yes. It matches so-so that's good. #Um, may I have a good mailing address and email in order to send you confirmation of the claim?"", ""Yeah, a good email is, b-u-n-n-y at one two three dot com."", ""So Bunny at one two three dot com?"", ""Yes, that's right."", ""Great. And a good mailing address?"", ""Best address would be three four six Stallion Circle."", ""Okay. State and zip?"", ""Sorry, yeah. That's Utah, and the zip is eight four one two one."", ""Sorry, city too."", ""Murray."", ""Thank you for that. Okay, I'm just waiting for the computer, and we should get a confirmation number for the claim."", ""Thank you."", ""Someone should be contacting you withing the next twenty-four hours to follow-up and inform you of more of the details of the account."", ""So, you can't tell me what the amount, -."", ""Unfortunately, I can't give you a payout amount. I can tell you that your mother had the Universal Life coverage which cost fifteen hundred annually, and that the policy has been active for the last seven years."", ""Okay, so someone will be calling soon?"", ""Yes, in the next twenty-four hours."", ""And will they be able to tell me how quickly this all will be resolved?"", ""Typically policies take about thirty business days until payout. There's a lot of informaiton that needs to be processed-."", ""Oh, yeah, of course. I understand. I'm just, moving here probably in the next month. I just don't how to navigate the address situation."", ""Well, if you change addresses just give us a call and we can update that information for you."", ""If there, anyway to do this online?"", ""Typically our policy holders can update information, but as you are the recipient and not the policy holder, we ask that you call in."", ""Oh."", ""But we are available seven days a week, six in the morning to six in the evening, Mountain Time."", ""Okay."", ""Do you want to write down the claim number?"", ""You're sending me the info through mail and email, right?"", ""Yes, but it may be handy if you have any additional questions before then? It will help our representative retrieve your information more quickly."", ""Okay, yeah. Give me the number."", ""The confirmation number is seven-two-seven-three-."", ""Uh-huh."", ""five-six-seven-three."", ""Thanks. And, does it say whether my mom had her auto or home insurance with you guys?"", ""Yes. It looks like Karen had both Basic Auto and Basic Home insurance with us."", ""#Uh, can I go ahead and cancel those policies?"", ""#Um, could you hold one minute while I contact my supervisor? I'm not quite sure."", ""Yeah, no problem."", ""Hello, mister Durvitz?"", ""Yes, I'm here."", ""Thank you so much for holding. I spoke to my supervisor, and since your mother had no one else on the account-."", ""Yes, my father passed a few years ago."", ""And you have her policy number and information. If you can-you can both verify her mailing address and security question we can go ahead and make those changes."", ""Security question? I can do the mailing address for sure, but I don't know about the question. It just, depends."", ""Certainly."", ""The address is three-two-one Conifer Avenue. That's in Salt Lake City, Utah. Eight-four-two-one-one."", ""Thank you! And the security question is what was your high school mascot?"", ""Oh, shoot. Yeah. I have no idea. I don't even know what high school she went to, to be honest."", ""I understand. I will have to ask you about some details about the deceased, are you-are you in a position where you can-."", ""How about I ask my uncle and give you a quick call back later? Would that work?"", ""Absolutely. Just be sure to have the policy number, birthdate, and security answer question. I'll make a note on the account of the situation and that you will be calling back shortly."", ""Great thanks. Thanks for your help."", ""Is there anything else I can help you with today?"", ""#Uh, no. Not right now, I guess."", ""Okay, well, you have a good rest of your day, okay?"", ""You too. Thanks."", ""Bye for now."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
726,"{""dialogue_id"": ""726"", ""turns"": {""turn_id"": [""insurance_726_000"", ""insurance_726_001"", ""insurance_726_002"", ""insurance_726_003"", ""insurance_726_004"", ""insurance_726_005"", ""insurance_726_006"", ""insurance_726_007"", ""insurance_726_008"", ""insurance_726_009"", ""insurance_726_010"", ""insurance_726_011"", ""insurance_726_012"", ""insurance_726_013"", ""insurance_726_014"", ""insurance_726_015"", ""insurance_726_016"", ""insurance_726_017"", ""insurance_726_018"", ""insurance_726_019"", ""insurance_726_020"", ""insurance_726_021"", ""insurance_726_022"", ""insurance_726_023"", ""insurance_726_024"", ""insurance_726_025"", ""insurance_726_026"", ""insurance_726_027"", ""insurance_726_028"", ""insurance_726_029"", ""insurance_726_030"", ""insurance_726_031"", ""insurance_726_032"", ""insurance_726_033"", ""insurance_726_034"", ""insurance_726_035"", ""insurance_726_036"", ""insurance_726_037"", ""insurance_726_038"", ""insurance_726_039"", ""insurance_726_040"", ""insurance_726_041"", ""insurance_726_042"", ""insurance_726_043"", ""insurance_726_044"", ""insurance_726_045"", ""insurance_726_046"", ""insurance_726_047"", ""insurance_726_048"", ""insurance_726_049"", ""insurance_726_050"", ""insurance_726_051"", ""insurance_726_052"", ""insurance_726_053"", ""insurance_726_054"", ""insurance_726_055"", ""insurance_726_056"", ""insurance_726_057"", ""insurance_726_058"", ""insurance_726_059"", ""insurance_726_060"", ""insurance_726_061"", ""insurance_726_062"", ""insurance_726_063"", ""insurance_726_064"", ""insurance_726_065"", ""insurance_726_066"", ""insurance_726_067"", ""insurance_726_068"", ""insurance_726_069"", ""insurance_726_070"", ""insurance_726_071"", ""insurance_726_072"", ""insurance_726_073"", ""insurance_726_074"", ""insurance_726_075"", ""insurance_726_076"", ""insurance_726_077"", ""insurance_726_078"", ""insurance_726_079"", ""insurance_726_080"", ""insurance_726_081"", ""insurance_726_082"", ""insurance_726_083"", ""insurance_726_084"", ""insurance_726_085"", ""insurance_726_086"", ""insurance_726_087"", ""insurance_726_088"", ""insurance_726_089"", ""insurance_726_090"", ""insurance_726_091"", ""insurance_726_092"", ""insurance_726_093"", ""insurance_726_094"", ""insurance_726_095"", ""insurance_726_096"", ""insurance_726_097"", ""insurance_726_098"", ""insurance_726_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance, this is Sage."", ""Good morning! I am just calling to-to check on something."", ""Yeah, yeah. I can help you with your account. Can I get your name please?"", ""My name is Sharon."", ""#Um, your full name please."", ""Oh! Of course!"", ""No problem. It's early, right? ."", ""Yes, still waking up. Need more coffee. My name is Sharon Muller."", ""Muller?"", ""Yes, that's spelled m-u-l-l-e-r."", ""Okay. Great. And let's see-I'll need your phone number and policy number."", ""My policy number? I don't think I have that handy."", ""Well, let's start with the phone number for now."", ""My phone number is four-three-five, five-six-one, four-nine-three-six."", ""Okay, and let me look at- what we need to verify your account. It looks like if you don't have the policy number we're gonna need your social and birthdate?"", ""#Um, okay. I guess I should have been prepared. What do you want first?"", ""Let's do birthday."", ""My birthday is September seventeeth, nineteen seventy-nine."", ""Got it. Okay, and the social?"", ""It's four-four-four-."", ""Yeah."", ""Three-two, ninety-five."", ""So thats, four-four-four, three-two, nine-five?"", ""Yes, that's it."", ""Great. Thanks for verifying your account, Sharon. So it looks like you have a Basic Home and Basic Auto insurance policy? Does that sound right?"", ""Yes. That's what I remember it being."", ""So, what can I do for you today?"", ""I'm actually just wondering if there's a balance on my account? I was pretty sure I was supposed to get a bill for the next six months, but I'm afraid I might have missed it?"", ""According to this you're not due to-to pay the next bill until September first?"", ""Oh! I thought it was August first-tomorrow. That's why I was concerned."", ""Yeah, yeah. No problem. You still have another month."", ""Oh, that's great! Okay. And I'm still signed up for paper bills, right?"", ""Yeah. Says here you prefer paper billing. Would you-would you want to maybe change that?"", ""To what?"", ""Well, we offer autopay? So you can hook up a credit card or banking account number and the money just comes right out automatically."", ""Oh! That does sound easier. That way I wouldn't worry. About missing the payments."", ""Yes. The majority of our customers prefer paperless billing. And it cuts down on paper waste too. If that's important to you."", ""Well, I mean, it doesn't hurt, right?"", ""Yeah. Definately."", ""I really should do more recycling. My city gives us this recycling garbage can, but honestly sometimes I forget what I can put in it ."", ""Oh, yeah. I probably fill my recycling can fuller than my regular garbage."", ""Seriously?"", ""Oh, yeah. I mean, we get so many boxes and stuff. With like, Amazon?"", ""Yes, I do too."", ""Just break those down and put them in. It's nice to have more space in the other garbage."", ""I really need to just take a minute and look up what counts and what doesn't. I know styrofoam doesn't."", ""Oh, yeah. No styrofoam. And nothing dirty? Like, you can't put in a dirty pizza box. It's gotta be clean."", ""That's good to know!"", ""Yeah, I was surprised. I guess they just have to throw the whole can in the dump if you don't follow the rules, so be sure to look it up."", ""I will, thank you."", ""No problem. So, do you want to change to autopay?"", ""Yes. Let's go ahead and make things easier on me ."", ""Sounds good. So, do you wanna use credit or an account?"", ""Let's go with a credit card."", ""Okay, great. Let me just get to the right screen here-."", ""I'll pour myself some more coffee. Might need it in order to get my brain going here ."", ""Sounds good. Okay, so do you have your card ready?"", ""Oh! Let me go grab my purse."", ""No problem. I'll hold."", ""I'm back. Sorry about that?"", ""Yeah, no worries."", ""Okay, so it's a Costco Card. Is that okay?"", ""Of course. So, a Visa?"", ""Yes. So here goes the number."", ""Great."", ""It's five-two-five-six-seven, two-."", ""Uh-huh."", ""Two-nine-nine-two-six-."", ""Mhm."", ""Six-two-five-three-three."", ""Great. And, what's the expiration date?"", ""Looks like it's September of twenty twenty-three."", ""Okay. And now the CVV code?"", ""Remind me, is that the-."", ""the three digit number on the back?"", ""Oh! It's on the back, that's right. I always forget. Okay. So it's six-two-six."", ""Thanks for the info. It looks like we have your card all set up."", ""Wonderful!"", ""You're next bill of eleven hundred dollars will be due-."", ""Wait, eleven hundred? I thought it was a thousand-something."", ""#Um, yeah, it's the same thing. One-thousand one-hundred-."", ""Oh! My cloudy brain. I thought you meant eleven thousand. I was panicking ."", ""Oh yeah, that would be quite the insurance policy. Like, you had six teenagers on your auto or something."", ""Teens cost that much?"", ""I was just kind of kidding. It does increase things, but not by like, that much."", ""Sure, sure. So the next bill will still be August first?"", ""Yes, and it will automatically be withdrawn from your Visa. You'll receive an email reminder of the autopay, and also a recept for the transaction. Is your preferred email still the mullercats at one two three dot com?"", ""That's right!"", ""Okay, I think you're all set then."", ""Thanks so much for the help! You just made my life so much easier ."", ""Any little bit helps, right?"", ""That's right."", ""Well, thanks for calling Rivertown. Is there anything else you need help with? Any questions?"", ""No. I think I'm good for now. Might call another day to learn more about your pet insurance?"", ""Oh, yeah. Do you want to hear about our plans?"", ""#Um, I really need to get going. I'm late for work, so- not now, but I might call back later in the week."", ""Great. I'll just make a note here that you're interested."", ""Thank you!"", ""Hey, no problem. Have a good day."", ""You too. Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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This is Justin, how may I help you?"", ""#Uh, hi. I was wondering if I-if I could get, some information about the plan I have? It's a renter's insurance plan?"", ""I'd be happy to help! May I get your full name and birthdate, please?"", ""#Um, is there, anyway to just get info about the plans without all the account stuff. I don't even have my, policy number with me or anything. #Uh, sorry."", ""I would be happy to give you general information, no problem. Do you know the name of the plan you currently have?"", ""The name? #Uh, I think it's-well, I know it's the cheap plan ."", ""Well, both of our Renters Policies have great coverage, but there is one that's slightly less expensive. It's call the Renter's Basic?"", ""Yeah, yeah. It's that one. Renter's Basic. I was just wondering, what, like what it covers?"", ""Good question. It protects you from the from potential theft."", ""Uh-huh. And that's like that sheet I submitted with all my stuff on it? I mean, the stuff that's worth anything?"", ""Yes, that's correct."", ""Does it, protect my stuff from water?"", ""Water?"", ""Yeah, like, if there's a leak or something. Or if there's a flood?"", ""Water damange is covered by our Renter's Preferred policy. It would protect you against any water damage, both human and natural disaster caused."", ""What about, mold? Does it protect against mold?"", ""#Uh, no. Unfortuantely mold is not part of either of our renter's policies."", ""#Um, so my roommate is always running their humidifier, and I am afraid it's going to hurt my comic book collection?"", ""Oh."", ""It's not like kid comics, it's like a real collection. It's the whole reason I have the renter's insurance in the first place."", ""No, no-I completely understand. I'm not sure if a humidifier will hurt your comics-."", ""Really? You think they'll be okay?"", ""Well, I can't-I can't really say for sure. I'm not an expert or anything. I know that my dad has a lot of old collectible books, and he, has this special, like bin he puts them in?"", ""Bin?"", ""Yeah, it protects against moisture. I think you can Google it."", ""Oh. Wow. Okay. Yeah, that sounds good. Okay."", ""I mean, it still might be helpful to protect your collection from any unforseen water damage-."", ""Yeah, I was just worried about the humidifier. We don't, like, get floods or anything here. And I don't have, like, neighbors above me? My books are literally on the highest shelf in my room ."", ""Oh, okay. Well, I'm glad I could help. But just so you know-."", ""Yeah?"", ""The Preferred Plan is only one hundred dollars more than the Renter's Basic."", ""And it just protects against flooding?"", ""It protects about water damage, insect damage-."", ""Insect damage? Like if moths ate my comic books?"", ""#Um, yes. I suppose it would protect it against-."", ""Or termites? I didn't even think about termites."", ""Yeah, some crazy stuff can happen."", ""Well, maybe I should get the better plan? How do I, how do I go about changing it?"", ""We could change it easily right now. I'd just have to get a little information from you."", ""#Um, could I think about it? Like maybe send me something about it that I could, read or something?"", ""I would be happy to send you information about our Renter's Preferred plan. I would just have to get a little information from you-."", ""Oh, okay. I guess either way you'd have to get the info, right?"", ""Right. I just need your name and birthdate."", ""Oh, okay. My name is Roger Fielder. Like a field, you know. And my birthdate is March fourth twenty twenty-one."", ""March fourth, two-thousand twenty-one. Okay, got it. Thanks for that."", ""No problem."", ""And I'll also need your policy number?"", ""Oh. Okay. I guess that'd be, like, on my bill?"", ""Yes, it should be on the upper right side corner of your bill."", ""Yeah, quick sec while I try to find it, okay?"", ""No problem. I can hold."", ""Yeah, it'll just be a sec. Hold on."", ""Sure."", ""Okay, okay. So, I'm looking-I'm looking and, yeah, there it is. Okay. The number is one-two-two-four-five-six-seven-nine."", ""Thanks so much for verifying the policy number! First off, thank you for being a valued customer. It looks like we've had the pleasure of serving you for the last three months?"", ""Yeah, that sounds about right."", ""Great! Now, I can send you the information about the Renter's Preferred Policy."", ""Uh-huh."", ""Or I could, tell you more about the different policies and maybe switch you over today?"", ""Yeah. #Um, I'm going to have to wait on that? I know I said maybe, but I really want to read the stuff."", ""Oh, yeah. No problem at all, Roger. Would you like the info to be mailed electronically or to your home address?"", ""#Um, I'm in an apartment."", ""#Uh, yes. Would you like me to email the info or mail it to your apartment?"", ""Oh, that's what you meant! Sorry. Yeah, I think it might be good to get it in my hands? So, mail?"", ""Sure. Would you mind verfying the address we have on the account?"", ""Yeah, the address is sixty fifty four Salmon Street. That's in St. George, Utah."", ""And zip code?"", ""Oh, sorry. Yeah, that's eight-four-seven-four-nine."", ""Great. Okay, address is confirmed and we are sending you a run-down and comparison of the two policies."", ""Sweet! Thanks for that."", ""Absolutely no problem. And while I have you on the line, Roger-."", ""Yeah?"", ""#Um, I was wondering if you have considered bundlig your auto insurance with us?"", ""Oh, I don't have a car or anything yet. I mean, I literally am going looking this weekend."", ""Yeah? Well, just so you know, we offer great discounts if you bundle different services with us."", ""Oh, yeah. I'll keep that in mind. What else do you offer?"", ""#Um, like what different policies for auto?"", ""Or, like, anything? What are the different things you do?"", ""#Uh, we offer home insurance, life insurance, renter's insurance-."", ""Uh-huh."", ""Condo insurance and pet insurance."", ""Wait, so is condo insurance and renter's insurance the same thing?"", ""They are subtely different. It depends, are you renting the condo or are you paying for the mortgage on the condo?"", ""Oh, I'm renting. Definitely renting."", ""Yes, we've got you the right thing then ."", ""Good to check, I guess. Well, I don't need no life or pet insurance. I mean, that might change, like if I get a snake? But I think I'm good."", ""Okay. Well, if you want more information about our auto insurance options-."", ""Yeah, I mean if I end up getting something I'll totally call again, sounds good?"", ""Great! I could also send you some information about our different auto policies-."", ""Yeah, I think I'm good with the renter's thing. I think that's enough, reading for one day ."", ""Oh, okay."", ""Yeah."", ""Well, I just want to thank you again for calling Rivertown Insurance-."", ""Uh-huh."", ""Is there anything else I can help you with?"", ""Nah, I'm good. But thanks. Have a good one!"", ""You too!"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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This is Beverly. How can I help you?"", ""Oh! #Um, I was hoping to speak to Richard."", ""Richard's out for the day, but I'd be happy to help you."", ""I don't know if you can."", ""Well, what's the problem."", ""I called yesterday and spoke with Richard."", ""Uh-huh?"", ""He's my agent."", ""#Uh, yes. He's one of the agents here at Rivertown. We all can help, however."", ""Well, I just feel that he knows the most about the- the situation."", ""Okay. Well, I can see if he wrote any notes in your account? Maybe that would bring me up to speed?"", ""I don't think Richard would do that."", ""Would you rather try back later when he returns?"", ""Yes, that would probably be for the-for the best."", ""That's fine. Now, legally I can't give you his schedule."", ""Why not?"", ""It's just, policy?"", ""Oh."", ""But I can leave a note for him to give you a call. Would that work?"", ""Yeah, I guess it'll have to."", ""Can I get your name?"", ""Debbie Gibson."", ""Thank you. And best phone number for call-back?"", ""That would be four-three-five-."", ""Uh-huh."", ""six-nine-six, three-four-seven-eight."", ""Great. And your policy number?"", ""I have it right here."", ""Okay, that's just great. What's the number?"", ""It is, two-four-four-eight-."", ""Okay."", ""Seven-four-six-two."", ""Thank you for verifying your information. So what would you like me to leave as far a message?"", ""Tell Richard, that Debbie Gibson called-."", ""Uh-huh?"", ""And that we need to remove the dependent immediately."", ""Oh! Is this, an emergency?"", ""Well, yes. I hate to get into particulars, but yes."", ""Well, while I can't give you Richard's schedule, I can say that he's on holiday."", ""What? He didn't mention anything to me!"", ""I'm sure he assumed one of the other agents would help if you called back in."", ""Oh. I'm just so confused. I thought I had one agent. Richard."", ""I understand, but we work together here. I'm sure Richard has been, maybe handling whatever issues you've been having?"", ""Yes, he was very informative yesterday."", ""Well, I had to pull you account up in order to leave the message."", ""Oh!"", ""And there happens to be a message here from Richard?"", ""What? What did he write?"", ""He just wrote that customer may be calling to remove dependent from auto."", ""Is that all he wrote?"", ""Yes."", ""Oh, well that's fine. Glad he didn't add any details."", ""Well, we try to keep things, professional here, you know?"", ""Okay. So, maybe, so maybe we should just remove the dependent, like he said?"", ""I can help you with that, definitely! Thank you for allowing me to, assist in this matter."", ""It's rather delicate."", ""I understand."", ""My daughter, she's-she's not her best self right now."", ""I understand."", ""This isn't a punishment."", ""Oh, no. I understand. You don't have to explain."", ""We just met with her, doctor, and well, it would just be best if we didn't enable her."", ""Of course. No reason to-."", ""It just tears you up, you know? You want the world for your kids."", ""I completely understand. I'm sorry-I'm sorry you're having to navigate, these difficult issues."", ""My son gave us no trouble. Just always an example. A perfect example."", ""Yes?"", ""I don't know what happened with Cherie. I just don't know."", ""Well, I'm sorry that I cna't- be more helpful. But I can remove her from the auto policy?"", ""Yes, please. How quickly will it take affect?"", ""Immediately, if you'd like."", ""Yes, I should have done it months ago."", ""So let me just take a quick look here."", ""Of course."", ""It looks like you have a Preferred Auto policy with us?"", ""That's right. And it should be me, my husband Doug, and Cherie."", ""Yes that's-."", ""My son isn't on my policy anymore. Has his own insurance."", ""Oh?"", ""Yes, he's moved out of state. Or he would be with Rivertown, of course."", ""Well, that's nice to hear. Now looking at your policy, you're daughter is an extra eight hundred dollars a year to insure, being twenty-two years old, correct?"", ""That sounds right. Cherie is twenty-two. It's nice that it's been decreasing-the cost. I mean, teens are so expensive to insure!"", ""Yes, I understand. And it looks like she'd typically be eligible to be claimed as a dependent until twenty-five?"", ""My son is twenty-six."", ""Oh?"", ""I wish we could keep her on, but I think I'll just buy her a bus pass, you know-so she's not helpless. Sorry, I just don't want to go into details."", ""I completely understand. Personal matters. So, I just removed her from the policy."", ""That easily! Oh, I thought there'd be more, I don't know. I thought it'd take longer."", ""No, it's rather easy once we're in the account to make changes."", ""Oh, I guess it's harder emotionally."", ""#Er, yes. I'm sure it is. And I'm sorry to hear that."", ""Thank you."", ""So it looks like this will, decrease your policy amount due yearly to sixteen-hundred dollars-."", ""It's not the money. I'd never kick her off just because of the money."", ""Oh, yes. I understand."", ""Yes, listen. She just walked in. I need to go. Please tell Richard what happened."", ""#Uh, yes. I'll leave a note here on your case. Thanks so much for calling Rivertown."", ""Have to go. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
729,"{""dialogue_id"": ""729"", ""turns"": {""turn_id"": [""insurance_729_000"", ""insurance_729_001"", ""insurance_729_002"", ""insurance_729_003"", ""insurance_729_004"", ""insurance_729_005"", ""insurance_729_006"", ""insurance_729_007"", ""insurance_729_008"", ""insurance_729_009"", ""insurance_729_010"", ""insurance_729_011"", ""insurance_729_012"", ""insurance_729_013"", ""insurance_729_014"", ""insurance_729_015"", ""insurance_729_016"", ""insurance_729_017"", ""insurance_729_018"", ""insurance_729_019"", ""insurance_729_020"", ""insurance_729_021"", ""insurance_729_022"", ""insurance_729_023"", ""insurance_729_024"", ""insurance_729_025"", ""insurance_729_026"", ""insurance_729_027"", ""insurance_729_028"", ""insurance_729_029"", ""insurance_729_030"", ""insurance_729_031"", ""insurance_729_032"", ""insurance_729_033"", ""insurance_729_034"", ""insurance_729_035"", ""insurance_729_036"", ""insurance_729_037"", ""insurance_729_038"", ""insurance_729_039"", ""insurance_729_040"", ""insurance_729_041"", ""insurance_729_042"", ""insurance_729_043"", ""insurance_729_044"", ""insurance_729_045"", ""insurance_729_046"", ""insurance_729_047"", ""insurance_729_048"", ""insurance_729_049"", ""insurance_729_050"", ""insurance_729_051"", ""insurance_729_052"", ""insurance_729_053"", ""insurance_729_054"", ""insurance_729_055"", ""insurance_729_056"", ""insurance_729_057"", ""insurance_729_058"", ""insurance_729_059"", ""insurance_729_060"", ""insurance_729_061"", ""insurance_729_062"", ""insurance_729_063"", ""insurance_729_064"", ""insurance_729_065"", ""insurance_729_066"", ""insurance_729_067"", ""insurance_729_068"", ""insurance_729_069"", ""insurance_729_070"", ""insurance_729_071"", ""insurance_729_072"", ""insurance_729_073"", ""insurance_729_074"", ""insurance_729_075"", ""insurance_729_076"", ""insurance_729_077"", ""insurance_729_078"", ""insurance_729_079"", ""insurance_729_080"", ""insurance_729_081"", ""insurance_729_082"", ""insurance_729_083"", ""insurance_729_084"", ""insurance_729_085"", ""insurance_729_086"", ""insurance_729_087"", ""insurance_729_088"", ""insurance_729_089"", ""insurance_729_090"", ""insurance_729_091"", ""insurance_729_092"", ""insurance_729_093"", ""insurance_729_094"", ""insurance_729_095"", ""insurance_729_096"", ""insurance_729_097"", ""insurance_729_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, where the customer always comes first! This is Amanda, how may I help you today?"", ""Hello?"", ""Hello, this is Amanda. How may I assist?"", ""#Uh, hello? Is this Riverton Insurance?"", ""#Um, this is RiverTOWN Insurance. How may I assist?"", ""Yeah, yeah. Rivertown. That's what I said. I need to change my password. Can't get in."", ""I can certainly help you with that. May I have the primary insurance member's first and last name along with birthdate?"", ""My name's Roger and I have home and auto account. My phone number is four three five -five five five -five five five."", ""Thank you for that information, Roger. #Uh, in order for me to look up your account I'm going to need your last name and birthdate."", ""They want my birthdate! Why would they need my birthdate?"", ""#Um, Roger? We only need this information for verification purposes."", ""My wife says you don't need no birthdate. She called last time and they didn't ask for a birthdate. I'm not getting scammed."", ""I'm sorry, Roger. But in order to protect your account we require your full name, birthdate and customer policy number. We are trying to protect your identity with these precautions."", ""Let me ask my wife. She says there's a question. She set up a question."", ""May I have your policy number or last name? This way I can begin accessing your account and I can provide you with the security question."", ""Yeah, yeah, the last name is Fuller. Roger Fuller."", ""Thank you for-for that information, mister Fuller. I see that you hold a auto and home policy with us since two zero one five -."", ""Yeah, yeah, that's right. No! two zero one four. It was two zero one four when I bought the Buick. No, yeah, yeah, it was two zero one five."", ""And all we need now is a birthdate and we can change that password."", ""What was that?"", ""I just need a birthdate and I can change your password!"", ""Yeah, yeah. You need to speak up, Miss. Can't hear like I used to ."", ""IS THIS BETTER? CAN YOU HEAR ME NOW?"", ""Yeah, yeah. You don't need to yell, Miss. Just you know, talk slow. Everyone talks so fast now. In fact, just this morning I was buying a paper at the gas station and the clerk, new woman, asked me something and I had no idea what she said. I said, Speak up, Miss! and then she says, she says Do you need any stamps? and I said, No! I don't need any stamps, I just need this paper and maybe hearing aids . Then she laughed and the fellow behind laughed too and said I'm in the same boat. ."", "". Sounds like quite a morning, mister Fuller. #Um, may I get your birthdate for verification?"", ""Yeah, yeah. It's September three rd, one nine five one. Born during a snowstorm. Social Security number is five two five -five five five -five five five five -."", ""mister Fuller, I won't need your Social."", ""What now?"", ""I don't need your social security number, we are done verifying and can go ahead and change your password."", ""Huh."", ""What password would you like to choose? Our system generates strong passwords if there isn't a password that comes to mind."", ""Well, how about one two three Poplar Street?"", ""I would recommend against that password, mister Fuller, as it is your current address and very likely easily to guess. We recommend using upper and lower case letter, a special character-."", ""What's a special character? Like a picture?"", ""No, mister Fuller. Like the at sign, or a percentage sign, an amperstand, dollar sign-."", ""Oh yeah, yeah. I got you."", ""And we also would suggest numbers to be included. The password needs to be at least fifteen characters long."", ""Fifteen? No wonder I forgot the last one . Fifteen?"", ""Yes sir, fifteen. Sometimes people do a phrase like, IliveonPoplarStreetone two three!"", ""You just said don't use your address and now your telling me to use my address."", ""I just mean, it's a little harder to guess if it's surrounded buy, all that other stuff."", ""Huh."", ""What would you like to choose, sir?"", ""How about, that one you just said."", ""Okay. We can do that, mister Fuller."", ""Yeah, yeah. Let me get my pen. Hold on a bit."", ""No problem, mister Fuller. I'll hold."", ""I just need to get a pen."", ""I understand, sir. I'll wait."", ""Where's a pen! I need a pen! They have this long password they expect me to remember and I need to write-okay, okay. I'm back."", ""Ready, mister Fuller?"", ""Yeah, yeah."", ""The password will be capital I-."", ""Capital I-."", ""l-i-v-e-o-n-."", ""Wait, wait, so like it's all one word or with spaces?"", ""All one continuous word, mister Fuller."", ""Good thing I'm writing this down. Okay, so I got a capital I and then l-i-v-e-o-n-."", ""p-o-p-."", ""p-o-p-."", ""u-l-a-."", ""Okay, okay like my street, like Poplar."", ""Yes, and then followed by one -two -three -."", ""Still one word?"", ""#Uh, yes sir, still one word."", ""Okay, okay, one -two -three, and then?"", ""Exclamation point."", ""Like someone's yelling it? Okay, okay."", ""Do you want to read it back to me?"", ""Yeah, yeah. You ready?"", ""Yes, mister Fuller."", ""I got a capital I and then I got a l-i-v-e-o-n-."", ""Uh-huh."", ""p-o-p-u-l-a-r-."", ""Yes."", ""one -two -three and then exclamation."", ""Yes, that's it, mister Fuller! We got it changed for you. Is there anything else we can do to assist you today?"", ""So we did it, huh? We got that changed alright?"", ""Yes sir, we successfully changed the password. Is there anything else we cand help you with today?"", ""Uh, no."", ""Well, thank you for calling Rivertown Insurance-."", ""Oh, yeah. My wife says we got another question. I need to know what our payment is."", ""Yes, I can look that up for you. One moment please."", ""Yeah."", ""Looks like you bundled your home and auto with us, and you are platinum members-."", ""We did what now?"", ""You are platinum members since you have been with us for over five years, and this gives you certain discounts."", ""Yeah, yeah. Platinum."", ""So you are saving over a hundred and fifty dollars with us-."", ""We pay a hundred and fifty now?"", ""No, no sir. Your total payment is twenty two hundred a year, broken into recurring payments of-."", ""Yeah, just wanted to know the total. Gotcha. Twenty two hundred a year."", ""Great! Is there anything else I can help you with today?"", ""What's that?"", ""ANYTHING ELSE I CAN DO FOR YOU-."", ""No, no. That's it. Thanks, you have have a good one."", ""Thank you for calling Rivertown Insurance. Have a great day!"", ""Yep. Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
730,"{""dialogue_id"": ""730"", ""turns"": {""turn_id"": [""insurance_730_000"", ""insurance_730_001"", ""insurance_730_002"", ""insurance_730_003"", ""insurance_730_004"", ""insurance_730_005"", ""insurance_730_006"", ""insurance_730_007"", ""insurance_730_008"", ""insurance_730_009"", ""insurance_730_010"", ""insurance_730_011"", ""insurance_730_012"", ""insurance_730_013"", ""insurance_730_014"", ""insurance_730_015"", ""insurance_730_016"", ""insurance_730_017"", ""insurance_730_018"", ""insurance_730_019"", ""insurance_730_020"", ""insurance_730_021"", ""insurance_730_022"", ""insurance_730_023"", ""insurance_730_024"", ""insurance_730_025"", ""insurance_730_026"", ""insurance_730_027"", ""insurance_730_028"", ""insurance_730_029"", ""insurance_730_030"", ""insurance_730_031"", ""insurance_730_032"", ""insurance_730_033"", ""insurance_730_034"", ""insurance_730_035"", ""insurance_730_036"", ""insurance_730_037"", ""insurance_730_038"", ""insurance_730_039"", ""insurance_730_040"", ""insurance_730_041"", ""insurance_730_042"", ""insurance_730_043"", ""insurance_730_044"", ""insurance_730_045"", ""insurance_730_046"", ""insurance_730_047"", ""insurance_730_048"", ""insurance_730_049"", ""insurance_730_050"", ""insurance_730_051"", ""insurance_730_052"", ""insurance_730_053"", ""insurance_730_054"", ""insurance_730_055"", ""insurance_730_056"", ""insurance_730_057"", ""insurance_730_058"", ""insurance_730_059"", ""insurance_730_060"", ""insurance_730_061"", ""insurance_730_062"", ""insurance_730_063"", ""insurance_730_064"", ""insurance_730_065"", ""insurance_730_066"", ""insurance_730_067"", ""insurance_730_068"", ""insurance_730_069"", ""insurance_730_070"", ""insurance_730_071"", ""insurance_730_072"", ""insurance_730_073"", ""insurance_730_074"", ""insurance_730_075"", ""insurance_730_076"", ""insurance_730_077"", ""insurance_730_078"", ""insurance_730_079"", ""insurance_730_080"", ""insurance_730_081"", ""insurance_730_082"", ""insurance_730_083"", ""insurance_730_084"", ""insurance_730_085"", ""insurance_730_086"", ""insurance_730_087"", ""insurance_730_088"", ""insurance_730_089"", ""insurance_730_090"", ""insurance_730_091"", ""insurance_730_092"", ""insurance_730_093"", ""insurance_730_094"", ""insurance_730_095"", ""insurance_730_096"", ""insurance_730_097"", ""insurance_730_098"", ""insurance_730_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance. This is Richard speaking."", ""#Uh, hello! Is this Rivertown? The insurance place?"", ""Yes, sir. Rivertown Insurance. This is Richard. How may I help you?"", ""Oh, sorry! I think I have a bad connection. It's kind of fuzzy on my end."", ""I can hear you just fine."", ""Oh, good to know. Let me-let me just try going over here. Is this any better?"", ""#Uh, it's the same for me, sir. I can hear you just fine."", ""Okay! Well it's better for me, so let's stay here ."", ""Sounds good. What-what can I help you with today?"", ""Yeah, yeah. I'm about to go hiking. That's why the reception is so weird."", ""Oh? That sounds nice. Good day for it."", ""Yeah, yeah, for sure."", ""So, what can I do for you today?"", ""Oh! You didn't hear me? I needed to change my password."", ""Yeah, sorry. Must have-didn't catch that the first time around. You just needed to change your password?"", ""Yes. I'm locked out of my account. I was trying to do stuff online, and well, you know-must have forgotten it."", ""Did it lock you out?"", ""Yeah, like after three tries it said I could only reset it by contacting Rivertown directly."", ""I can help you reset your password. But, it will take a minute? Are you sure you have time? With the hiking and all?"", ""Yeah, yeah. I'm waiting on some people? And, well, this is weird, but it's the best time for me to do my chores ."", ""Oh, yes. I understand. I just ask because to reset your password I'm going to have to ask you some security questions? I didn't know if you were around other people? Hiking people?"", ""Oh! I didn't think of that. Let me go over here. No one's over here."", ""Sounds good."", ""Yeah, didn't think about the security stuff. Come on, Roger! Come on! Sorry, have to get my dog's attention. He's just raring to go ."", ""Yeah, no problem."", ""Okay, we're safely tucked away in the brush."", ""Great. All set?"", ""Fire away!"", ""Can I get your full name, please?"", ""Yeah, yeah. Alex Wisner."", ""Is that, w-i-s-e-n-e-r?"", ""Almost. W-i-s-n-e-r."", ""Thanks for clearing that-that up. Okay. Got it. And do you happen to have your policy number on hand?"", ""#Uh, no. I'm not one for carrying around my policy number."", ""Do you happen to have, auto insurance with us? If so, it should be on your-."", ""Oh, yeah! Yeah! On my card, right? I guess I do carry it around with me . Sorry about that. Let me hurry and run to the car. It's in my glovebox."", ""No problem."", ""Okay, okay. We're back."", ""Good news! Did you get your card okay?"", ""Yep. You ready for the number?"", ""Go right ahead, mister Wisner."", ""Okay. It's nine-two-three-four-three-four-two-six."", ""Thank you so much for verifying that information. Now may I get your birthdate, please?"", ""Sorry, sorry. You're breaking up? Let me try to go to my original place by the bushes."", ""Oh. Yeah, sure."", ""Okay. Can you hear me?"", ""I can hear you just fine."", ""Yeah, yeah. Loud and clear. Now what did you need? Phone number?"", ""No, actually just your birthdate?"", ""Sure. It's September seventh, nineteen eighty-nine."", ""Okay! I'm looking at your account right now, mister Wisner."", ""Excellent. It looks like you have both an auto and pet policy with us."", ""It looks like you have both an auto and pet policy with us?"", ""That's right! Have the auto and the car, but no home. Priorities, right? ."", ""At least you know what you want."", ""Exactly. I work for the National Park system? So they actually take care of my lodging."", ""Wow! That would be a really cool job, I'd think."", ""Oh yeah, it's crazy unless you have to deal with the anti-mask crazies."", ""Oh! You have to wear a mask outdoors?"", ""Well, I drive the bus? And on the bus we ask, visitors to wear facial coverings since it's such, tight quarters."", ""Oh yeah, I can understand that."", ""You wouldn't believe how angry people get! ."", ""I get it. I have some people in my family that are anti-mask and they just, well, they are just impossible."", ""Yeah, like I get it, right? Freedom, yadi-ya. But also, is wearing a mask that big of deal? Like, I actually like it? Feel like a Mandalorian."", ""No kidding. Our building just dropped it's mask mandate, and I swear, everyone has a cold now. It's like all the sickness was just waiting this moment to come back and attack."", ""Exactly! I mean, this was the best flu season we ever had here. No one was sick, I swear."", ""I guess pros and cons, but I get where you're coming from. Now, let's see-what were we doing? Oh, yeah the pass-."", ""The password."", ""Yes, that's right. Let's reset your password. Kind of went on a little rant there, sorry about that."", ""Oh, no-it was my rant! You were just, providing excellent customer rant service. ."", "". Glad to hear it. But back to the password-."", ""Yes, back to the password. My bushes won't be safe forever ."", ""Did you want to create your own, or do you want us to generate one using our system's algorithm?"", ""Huh. I think I did the alogrithmy one last time? And well, as you see, that didn't really pan out ."", ""Okay. Sounds good. So, we will need something at least twelve characters long-."", ""Uh-huh."", ""And it needs a special character. At least one special character, sorry. You can have more than one. And um-."", ""So special characters like the dollar sign or something?"", ""That's right."", ""Okay cool. And twelve in total?"", ""Yes. You will also need to include at least one number."", ""Oh, okay. Let's see. I saw this thing that pass phrases are popular?"", ""Yeah, that can really help with keeping it memorized."", ""How about- how about. Let's see. How about rogerisahikinggodnine one one!"", ""Oh, yeah, that's good. You do need at least one capital letter-."", ""So let's capitalize Roger. So, capital R in rogerisahikinggodnine one one!"", ""Great. That definitely works. Please keep note of your password in a safe place."", ""Oh, yeah. I'm gonna put it in my phone right now."", ""Great. And, was there anything else I can help you with? What were you needing the website for?"", ""Oh! I was just going to change my credit card that I have on file? I know the one I have is about to expire."", ""Oh, great! Do you want to do that now?"", ""Nah, looks like my crew is here. Probably will be easier to do later at home, online."", ""Oh, yeah. That works too."", ""Well, thanks for help. I appreciate it."", ""You too! Hope you and Roger have a good hike."", ""Yeah, well, he is a hiking god, so it should go well ."", ""."", ""Oh, yeah. He knows it's time to go."", ""Well, thanks for calling Rivertown. Don't hesitate to call back if you have any questions."", ""Definitely. See ya.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
731,"{""dialogue_id"": ""731"", ""turns"": {""turn_id"": [""insurance_731_000"", ""insurance_731_001"", ""insurance_731_002"", ""insurance_731_003"", ""insurance_731_004"", ""insurance_731_005"", ""insurance_731_006"", ""insurance_731_007"", ""insurance_731_008"", ""insurance_731_009"", ""insurance_731_010"", ""insurance_731_011"", ""insurance_731_012"", ""insurance_731_013"", ""insurance_731_014"", ""insurance_731_015"", ""insurance_731_016"", ""insurance_731_017"", ""insurance_731_018"", ""insurance_731_019"", ""insurance_731_020"", ""insurance_731_021"", ""insurance_731_022"", ""insurance_731_023"", ""insurance_731_024"", ""insurance_731_025"", ""insurance_731_026"", ""insurance_731_027"", ""insurance_731_028"", ""insurance_731_029"", ""insurance_731_030"", ""insurance_731_031"", ""insurance_731_032"", ""insurance_731_033"", ""insurance_731_034"", ""insurance_731_035"", ""insurance_731_036"", ""insurance_731_037"", ""insurance_731_038"", ""insurance_731_039"", ""insurance_731_040"", ""insurance_731_041"", ""insurance_731_042"", ""insurance_731_043"", ""insurance_731_044"", ""insurance_731_045"", ""insurance_731_046"", ""insurance_731_047"", ""insurance_731_048"", ""insurance_731_049"", ""insurance_731_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, and thank you for calling Rivertown Insurance. This is Linda speaking, how may I help you today?"", ""Yeah, I need to cancel my plant."", ""Oh! I'm sorry to hear that. #Um, may I look up your policy so that I can assist you more fully?"", ""Yeah, sure."", ""Thank you! May I get your full name, please?"", ""My name is Martin Reynolds. R-e-y-n-o-l-d-s."", ""Thank you for that, mister Reynolds. And may I get your birthday and phone number please?"", ""Which one you want first?"", ""#Uh, birthday, please. If you don't mind."", ""September ninth, nineteen seventy nine."", ""Okay, great. Thanks for that and-."", ""Phone number is eight-zero-one-five-six-six-nine-two-three-two."", ""Thank you so much for verifying the account, mister Reynolds. Okay, so I see you have bundled Preferred Auto and Home Preferred with us?"", ""Yeah, that's what I want to cancel."", ""#Um, okay. Well, first I want to thank you for being a loyal customer with us for the last two years."", ""Yep."", ""And, before we cancel, could I, ask if there's anything we can do on our end to convince you to stay?"", ""I got a better quote. Want to save some money. That's it. Nothing personal."", ""Oh, yes. I understand that. May I ask what kind of coverage you are choosing instead of Rivertown?"", ""No, you may not. Sorry. Just want to cancel."", ""Oh, okay. Well, just so you are aware, we do charge a seventy-five cancellation fee if the policy is ended before the renewal period."", ""Uh-huh."", ""It looks like you're due to renew on the twenty-fifth? Would you want to call back and cancel then?"", ""The twenty-fifth? That's like, in three days? You'll still charge me seventy five dollars for a three days difference?"", ""Unfortunately-."", ""This is ridiculous."", ""I'm sorry, but-."", ""Can I cancel online?"", ""#Uh, unfortunately, although our website does have a multitude of online options, you would need to call and speak to a representative in order to cancel your plan."", ""And I have to call on the exact day it renews? How does that even make sense?"", ""Oh, I should probably-I should probably check on that. Honestly, I haven't ever had someone, cancel before."", ""Yeah, can you check?"", ""Of course. Please hold just a moment, okay?"", ""Yeah."", ""mister Reynolds?"", ""Yeah, I'm here."", ""Okay. I've spoken with my supervisor and they said there is a way to indicate the policy won't be renewed if you're okay with it continuing for the next three days."", ""Yeah, of course. No problem at all."", ""Great! #Um, also, I need-I need your policy number? If you have it handy or-."", ""Yeah, I've got it right here. Two-four-four-four-three-eight-eight-eight."", ""Okay, yes. Thank you for verifying that. I'm kind of new and forgot to have you- anyway, thank you."", ""No problem. So am I cancelled?"", ""Yes, I'm just waiting on the computer here. Okay, we have it set now that your Preferred Auto and Home Preferred policies will not renew."", ""Okay, good."", ""Is there anything else I can help you with today?"", ""No, that's it."", ""#Oh, okay. #Um, if you have any insurance needs or questions in the future-."", ""Uh-huh."", ""Please don't hesitate to call."", ""Yep. Bye."", ""Goodbye, and thanks for calling Rivertown.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
732,"{""dialogue_id"": ""732"", ""turns"": {""turn_id"": [""insurance_732_000"", ""insurance_732_001"", ""insurance_732_002"", ""insurance_732_003"", ""insurance_732_004"", ""insurance_732_005"", ""insurance_732_006"", ""insurance_732_007"", ""insurance_732_008"", ""insurance_732_009"", ""insurance_732_010"", ""insurance_732_011"", ""insurance_732_012"", ""insurance_732_013"", ""insurance_732_014"", ""insurance_732_015"", ""insurance_732_016"", ""insurance_732_017"", ""insurance_732_018"", ""insurance_732_019"", ""insurance_732_020"", ""insurance_732_021"", ""insurance_732_022"", ""insurance_732_023"", ""insurance_732_024"", ""insurance_732_025"", ""insurance_732_026"", ""insurance_732_027"", ""insurance_732_028"", ""insurance_732_029"", ""insurance_732_030"", ""insurance_732_031"", ""insurance_732_032"", ""insurance_732_033"", ""insurance_732_034"", ""insurance_732_035"", ""insurance_732_036"", ""insurance_732_037"", ""insurance_732_038"", ""insurance_732_039"", ""insurance_732_040"", ""insurance_732_041"", ""insurance_732_042"", ""insurance_732_043"", ""insurance_732_044"", ""insurance_732_045"", ""insurance_732_046"", ""insurance_732_047"", ""insurance_732_048"", ""insurance_732_049"", ""insurance_732_050"", ""insurance_732_051"", ""insurance_732_052"", ""insurance_732_053"", ""insurance_732_054"", ""insurance_732_055"", ""insurance_732_056"", ""insurance_732_057"", ""insurance_732_058"", ""insurance_732_059"", ""insurance_732_060"", ""insurance_732_061"", ""insurance_732_062"", ""insurance_732_063"", ""insurance_732_064"", ""insurance_732_065"", ""insurance_732_066"", ""insurance_732_067"", ""insurance_732_068"", ""insurance_732_069"", ""insurance_732_070"", ""insurance_732_071"", ""insurance_732_072"", ""insurance_732_073"", ""insurance_732_074"", ""insurance_732_075"", ""insurance_732_076"", ""insurance_732_077"", ""insurance_732_078"", ""insurance_732_079"", ""insurance_732_080"", ""insurance_732_081"", ""insurance_732_082"", ""insurance_732_083"", ""insurance_732_084"", ""insurance_732_085"", ""insurance_732_086"", ""insurance_732_087"", ""insurance_732_088"", ""insurance_732_089"", ""insurance_732_090"", ""insurance_732_091"", ""insurance_732_092"", ""insurance_732_093"", ""insurance_732_094"", ""insurance_732_095"", ""insurance_732_096"", ""insurance_732_097"", ""insurance_732_098"", ""insurance_732_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good day, this is Roberto. Thanks for calling Rivertown Insurance."", ""Hello? I just needed to-to cancel autopay?"", ""Sure, I can help you."", ""Oh, good. I can't figure out how to cancel it online."", ""No problem. Sorry to hear it isn't, working out?"", ""It's not that it's not working out, I'm-I'm just having a problem with one of my credit cards."", ""Yeah, no problem at all. I'd be glad to help you get that set."", ""My problem is that my wife has access to my credit card and keeps spending too much on it."", ""Oh, yeah. That definitely happens."", ""I like to pay the balance off everything month, which is usually easy, but not when there's a couple of thousand in-I don't know-crafting materials on it."", ""Wow! Crafting material, huh? Your wife spends that much on crafting?"", ""Oh, yeah. She's at artist? Like a welder artist?"", ""Oh, wow."", ""Yeah. You she makes animal statues from reclaimed metals? But the welding equipment itself is really expensive. And sometimes the reclaimed metals cost money too. Like, she can't just always get it from the dump?"", ""Yeah, sounds like it can be an expensive hobby."", ""And she eventually sells them. It's just that it's not steady enough that I can pay off those high amounts monthly. And I hate having that balance on the card. Like throwing money out the window."", ""I completely understand. I can totally help you get rid of autopay."", ""Oh, thanks. I appreciate it. What info do you need?"", ""I'll just need to start with your full name and birthdate please."", ""My name is Julie DeNiro. Like the actor. And my birthdate is March twentieth nineteen eighty-five."", ""Okay, thanks for that information, Julie."", ""No problem."", ""Okay, I'll also need your policy number?"", ""Oh. Yeah, of course. Can I check to see if I have it in my wallet?"", ""Sure, no problem."", ""Thanks. Be back in just a sec."", ""Yeah."", ""So, I don't have it on me? Is there any other way we can look it up?"", ""Yes, we can use your social security number and security question to access the account."", ""Yeah, sure. Let's do that."", ""Great. What is the social on the account?"", ""It's five-two-five, six-seven, two-three-three-four."", ""Thank you."", ""Yeah, sure."", ""And, let's see here, your-."", ""My security question thing?"", ""Yes! It looks like your questions is what is your high school mascot?"", ""Oh, okay. It's a dolphin. We were the dolphins."", ""The mighty dolphins!"", ""Yeah, but dolphins really are crazy. They are actually, super aggressive?"", ""Oh?"", ""Yeah, I saw this show where they were like flipping seals in the air just to, like, mess with them."", ""Seriously? I thought they were like, I don't know-hippies?"", ""No, not at all! They are like bullies of the sea. After of orcas, of course."", ""Orcas? Like Free Willy?"", ""Yeah, they are super mean. Just finished reading this book about The Essex-that ship that Moby Dick is based on?"", ""Uh-huh?"", ""Yeah, they will attack without provocation. I mean, but The Essex is a whaling ship, so maybe they had provocation because humans our out there killing everything? I dunno."", ""Yeah, guess that gets kind of complicated."", ""Yeah."", ""Okay, well, thanks for the security confimation. I'm taking a look at your account now."", ""Oh, yeah. Guess I kind of just went off there ."", ""No problem-it was interesting!"", ""I think so."", ""Okay, so first, it looks like you have our Renters Preferred insurance?"", ""Yeah, that sounds right."", ""And you're on autopay, but you pay just an annual payment, right?"", ""Yeah. Our payment's due on the first of August."", ""So, this problem with overdrawing, it isn't every month?"", ""Ah, no. It was just this last month, but it was a huge fight."", ""Okay? You sure you want to go to paper billing? I mean, you only have the one bill-."", ""I just can't afford to get my credit dinged. I'm cancelling all my autopay billing options. Like everything, not just insurance."", ""Oh, I see. But there are, other options?"", ""Oh yeah?"", ""We could have the autopay come directly out of a checking account instead of a card?"", ""Oh! So it would come from my bank account?"", ""Yes. With it only being once a year-."", ""No, that's actually a really good idea. I'm kind of scattered, so it would help not having to keep track of a bill."", ""Great. Let's do that then."", ""Awesome. What will you need? Like a voided out check?"", ""I'll just need your routing number and checking account number."", ""Cool. Let me go grab the info."", ""No problem."", ""Okay. So, let's see. The routing number first?"", ""Yes, please. That'd be great."", ""And that's the-the first number on the bottom?"", ""You've got it!"", ""You're so positive, I love it. Okay, ready?"", ""Shoot."", ""Six-seven-seven-eight-nine-two-four-three-one."", ""Thanks for that. And the bank?"", ""It's Chase."", ""Thank you."", ""Ready for the account number?"", ""Yep."", ""One-five-five-three-four, uh, six-two-three-three-three."", ""Okay. Going to read that back to you real quick."", ""Okay."", ""One-five-five-three-four, uh, six-two-three-three-three?"", ""Yeah, you've got it right."", ""Sweet. Okay. You're all set! Your three-hundred dollar annual payment for Renter's Preferred policy will automatically withdraw from your account the first of August, so, in a year."", ""Hey, great. And will I get like a receipt?"", ""Yes, you'll be notified by your email on file, the, uh, firebird at one two three dot com?"", ""That's right."", ""Yeah, you'll receive a notice that funds will be automatically be withdrawn and you'll also receive a receipt. You can also view any information about your account on our website."", ""Sounds great! Hey, thanks so much for getting that taken care of."", ""No problem at all! Is there anything else I can assist you with today?"", ""Nope. I'm all out of sea creature facts too ."", ""Well, thanks again for calling. Have a good day now."", ""You too, bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
733,"{""dialogue_id"": ""733"", ""turns"": {""turn_id"": [""insurance_733_000"", ""insurance_733_001"", ""insurance_733_002"", ""insurance_733_003"", ""insurance_733_004"", ""insurance_733_005"", ""insurance_733_006"", ""insurance_733_007"", ""insurance_733_008"", ""insurance_733_009"", ""insurance_733_010"", ""insurance_733_011"", ""insurance_733_012"", ""insurance_733_013"", ""insurance_733_014"", ""insurance_733_015"", ""insurance_733_016"", ""insurance_733_017"", ""insurance_733_018"", ""insurance_733_019"", ""insurance_733_020"", ""insurance_733_021"", ""insurance_733_022"", ""insurance_733_023"", ""insurance_733_024"", ""insurance_733_025"", ""insurance_733_026"", ""insurance_733_027"", ""insurance_733_028"", ""insurance_733_029"", ""insurance_733_030"", ""insurance_733_031"", ""insurance_733_032"", ""insurance_733_033"", ""insurance_733_034"", ""insurance_733_035"", ""insurance_733_036"", ""insurance_733_037"", ""insurance_733_038"", ""insurance_733_039"", ""insurance_733_040"", ""insurance_733_041"", ""insurance_733_042"", ""insurance_733_043"", ""insurance_733_044"", ""insurance_733_045"", ""insurance_733_046"", ""insurance_733_047"", ""insurance_733_048"", ""insurance_733_049"", ""insurance_733_050"", ""insurance_733_051"", ""insurance_733_052"", ""insurance_733_053"", ""insurance_733_054"", ""insurance_733_055"", ""insurance_733_056"", ""insurance_733_057"", ""insurance_733_058"", ""insurance_733_059"", ""insurance_733_060"", ""insurance_733_061"", ""insurance_733_062"", ""insurance_733_063"", ""insurance_733_064"", ""insurance_733_065"", ""insurance_733_066"", ""insurance_733_067"", ""insurance_733_068"", ""insurance_733_069"", ""insurance_733_070"", ""insurance_733_071"", ""insurance_733_072"", ""insurance_733_073"", ""insurance_733_074"", ""insurance_733_075"", ""insurance_733_076"", ""insurance_733_077"", ""insurance_733_078"", ""insurance_733_079"", ""insurance_733_080"", ""insurance_733_081"", ""insurance_733_082"", ""insurance_733_083"", ""insurance_733_084"", ""insurance_733_085"", ""insurance_733_086"", ""insurance_733_087"", ""insurance_733_088"", ""insurance_733_089"", ""insurance_733_090"", ""insurance_733_091"", ""insurance_733_092"", ""insurance_733_093"", ""insurance_733_094"", ""insurance_733_095"", ""insurance_733_096"", ""insurance_733_097"", ""insurance_733_098"", ""insurance_733_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, and thanks for calling Rivertown Insurance. This is Jessica speaking."", ""Hello. #Um, I'm trying to make some changes to my account online, and it won't let me do it?"", ""#Oh! I'm sorry to hear that it's giving you troubles. What are you trying to do?"", ""#Um, I'm actually trying-trying to cancel the account?"", ""Oh. Well, unfortunately that's one of the few things you can't do online? That's an action you have to make directly."", ""Oh. I mean, it's so much easier to cancel if you don't have to talk to someone."", ""Yeah, I understand that. I guess, we hope that if you call we can see if there's something we could do to help the situation so you don't have to cancel?"", ""Yeah, well it-it's just awkward. I want to cancel my plan. That's the end of it."", ""I undersand. I'm really sorry to hear that. Let's pull up your account and we'll take a look."", ""No, no looking. Just canceling. Sorry, but I don't want to go through the whole spiel."", ""That's fine-that's just fine. I just need your name and policy number so I can pull up the account so we can cancel it."", ""Oh, yeah. Sure. That'd be fine. So what do you need?"", ""Your full name, first."", ""Spencer Hardy."", ""Thanks for that. And what is your policy number?"", ""I had it up here on the website but then I closed it out because you said I couldn't cancel online."", ""Oh, I'm sorry."", ""Yeah, so can we look it up another way?"", ""Without the policy number we have to user two security verifications-."", ""Yeah?"", ""Your social security number and answer to the security question."", ""See? That's what I hate about this place. Nothing's easy."", ""I'm-I'm sorry. But it's to protect your account-."", ""My account pays for nothing. I was flooded and I found out nothing is covered. Everything is just, ruined."", ""I'm-I'm so sorry to hear that. How was nothing covered?"", ""It was my renter's insurance-said that I had to go up another tier in order to get coverage from flooding. My cat turned the faucet on in the bathroom and must have-must have stepped on the stopper in the sink. It's just-just so annoying."", ""Oh! I'm sorry to hear about the damage. So you're saying that Renter's Basic didn't cover the damage?"", ""Yeah. They said that I'd have to do the Renter's Preferred for water damage. Little too late now, right?"", ""Yes, that's unfortunate. They didn't mention that, or, send you any documents outlining coverage of your policy?"", ""Maybe? I dunno. Really, like I just needed insurance to get the apartment and now the insurance doesn't work, so I'm cancelling."", ""I understand, and I'm sorry. Just so you know-."", ""What?"", ""#Um, Renter's Preferred is only a hundred dollars more and is competitive with all the other insurance providers out there."", ""Yeah? Well, what. Is it going to do anything now?"", ""Well, no. But, your cat might do something similar in the future?"", ""Look. You guys weren't there for me so now I'm taking my business elsewhere."", ""I understand. But, to cancel your account I'm going to need either your policy number or your-."", ""Yeah. You want all my sensitive information. Mother's maiden name."", ""I can hold while you look up your policy number."", ""#Um. Okay. Yeah. Let's do that. I'll-I'll be right back."", ""No problem. I'll be right here."", ""Okay. I'm back and I have the policy number."", ""Great. What's the information?"", ""Hey look-I'm, I'm sorry for being so angry. I just was surprised."", ""Oh, no. I totally understand."", ""I just didn't really understand the policy, I guess. So, I'm just in a bad spot."", ""You might want to check with your rental agreement? Sometimes they require some fee from renter's in case of accident? It can cover some things like water damage."", ""Oh, really? I haven't even checked with them because I don't want-want them to know."", ""Yeah, my apartment flooded once and I didn't have water damage coverage."", ""Uh-huh?"", ""And I found out that part of my renter's payment covered for water damage."", ""Really? I mean, there's a possibility?"", ""Oh, yeah. Especially if did you pay a deposit for having a cat?"", ""Yeah. And there's this monthly fee, too."", ""Oh, wow. Yeah. I'd definitley read your renter's agreement, or talk to the property manager? It's in their best interest to get things cleaned up. And maybe it would cover something?"", ""Honestly, the damage isn't really that bad? I was just pissed that the insurance didn't cover my wet-vac rental coverage. I know it makes me sounds cheap-."", ""Hey, no! Not at all."", ""But I'm a student? And the vac was like, a hundred dollars. That's like my grocery money for a week."", ""No, I totally understand. I've been on tight budgets."", ""Yeah. Okay. Well, really you're the first person I've been able to really vent to, so I appreciate it."", ""So do you, have your policy number?"", ""Oh! Yeah, yeah. It's one-two-three-four-four-three-two-one."", ""Thanks for that. Okay, I'm looking at your policy here."", ""Okay."", ""And it looks like there's a seventy five dollar charge for cancelling early? But you'd be refunded the portion of the time that you didn't use the insurance? So it should come out about even."", ""Well, Well now I'm wondering if I should just do that other insurance-."", ""The Renter's Preferred?"", ""Yeah. Like, you said you guys are competitive and offer the same stuff as the other insurance places?"", ""Yes, we guarantee and price match with all the big-time insurance companies."", ""Yeah. So they would have told me the same thing if I called them, right? Like, their basic doesn't cover water damage either?"", ""That's right. Chances are you'd be in the same boat."", ""Glad I don't need a boat ."", ""Yeah, at least you have that going for you."", ""So, maybe, yeah. Maybe we should just do the other one. That way I don't have to worry about Frisky's adventures."", ""Is that your cat's name?"", ""Yeah, Frisky. Pretty generic, but I got him from the shelter and he was already named. And it actually, really suits him? I mean, he is super playful and he's almost eight years old they think."", ""Hey, he sounds super cute. I have a cat, but she's just lazy."", ""Yeah, that's what I mean! Usually cats just like, sleep all day? But Frisky is all the time into something."", ""Maybe he needs a friend ."", ""Hey, actually. I didn't even think of that. Do you think he's acting out cause he's lonely?"", ""I mean, I don't know. But I know my cat chases my dog and then literally sleeps nineteen hours."", ""Yeah, that sounds like a good idea too. You've been really helpful. Like, seriously."", ""Well, I'm not guaranteeing the cat thing, but I think upgrading your insurance is good if you have a water goblin on your hands ."", ""Water Goblin . Yeah, that's Frisky's new nickname for sure."", ""Okay, so it looks like the Renter's Preferred is a hundred dollars more a year-."", ""That's it? Wow. Should have just done it in the first place."", ""I know, right? I've done the exact same thing, so no worries. It looks like your bill will increase from two-hundred to two-hundred and fifty twice a year, does that sound about right?"", ""Yeah. And it renews in September?"", ""Yes. September first, usually. What we'll do is refund you completely the amount you haven't used and put it into your new payment which will happen immediately? So this will be your first payment, but with your credit, you're looking at-let's see here. About the same as your old payment. Two-hundred and ten dollars."", ""Okay. So a little early, but that's good for six month, right?"", ""Yes, the next payment won't be until March."", ""Nice. Okay. Let's do it."", ""Great! I have it all set up. You'll be receiving confirmation to the changes that we made to your account via your email, which is, let's see. Friskyfriend at one two three dot com?"", ""Yep, that's me. Alright, well, thanks for everything. I've gotta split."", ""No problem at all-thanks for calling in. And if you have any questions, please don't hesitate to call back."", ""Yeah, I hope it's not for awhile, no offense ."", ""None taken. ."", ""Nice."", ""Thanks again for calling Rivertown Insurance, you have a great day."", ""Bye for now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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My name is Susan, may I ask who I have the pleasure of speaking with?"", ""#Uh, yeah, hi Susan. This is Tony. I need help with my insurance."", ""Okay, Tony. Can you provide your full name and date of birth so I can check your name with our database?"", ""Anthony Mars June thirteen sixty four."", ""Alright, Tony I don't see you in our database but you would like to be added to an insurance plan, yes?"", ""Yeah. For homeowners cause I just bought my first house with my wife now that the kids have flown the coop ."", ""[Laughter]. Well congratulations to you both. I would love to help you if you could just provide me with a bit more information so I can set up your account for you."", ""Kay, what else do you need?"", ""#Um first can I have the best contact number for you?"", ""This onell do."", ""#Uh, I'm actually unable to see your phone number so if you could tell me what that is thatd be great, thanks."", ""[Sigh]. Hold on let me ask my wifeHONEY! WHATS MY PHONE NUMBER?! OkaySusan?"", ""Yes sir, I'm here."", ""Seven one eight."", ""Mhm."", ""Three seven four."", ""Okay."", ""Five nine nine o."", ""#Um, okay, so just for confirmation that was seven one eight, three seven four, five nine nine zero?"", ""Yeah."", ""Okay, great and Tony what's your address?"", ""Why? Ya plan on stoppin by? three sixty one Birdcrest Avenue."", ""[Laughter] thanks. What's the zip code, state and city?"", ""Oh, sorry. My wife usually does this stuff Arkansas, Bentonville Arkansas zip code seven two seven one two."", ""Thank you for being so patient, mister Mars. Were almost done with this part. I'm going to need your full social security number."", ""Jeez, okay o nine sevenshoot, hold on let me think.o nine sevenf-fournine nine onet-two? three."", ""Okay, Id like to confirm zero nine seven, four nine nine, one two three?"", ""I hope so."", ""Great . Last thing before your account is active. I'm going to need you to pick a security question so that in the event you can't log in or your identity needs to be confirmed, we can insure that it is truly you."", ""A security question? I can barely remember my anniversary and now you want me to be able to remember the answer to a security question? I think Ill just have my wife call you back to finish this up."", ""Oh Sir, that won't be necessary. Youve gotten this far and all I need now is one question you will know the answer to like the back of your hand? What's your favorite sports team?"", ""Cardinals. Ever since I was a little boy I loved the Cardinals. Thought about playin for the team myself. Yknow my dad took me to my first ever baseball game when I was seven."", ""Perfect. Thats wonderful and I'm sure that memory will help you answer your security question."", ""So is that it? When do I set up my insurance?"", ""So thats it for your account set up. Now onto setting you up with the perfect plan are you aware of all of the types of homeowner plans Rivertown Insurance has to offer?"", ""I am unaware, please enlighten me."", ""So we offer three plans which include the Basic Home, Home Preferred and Home Complete."", ""Let me hear about the Home Preferred plan. I think I might want that one."", ""Wonderful. So for first time Homeowners we recommend the Preferred plan because it offers a little more than Basic. It covers damages caused by some natural disasters like hurricanes or even accidents like fires. That plan also covers any losses due to theft."", ""That sounds good. What doesn't it cover?"", ""What the plan won't cover is damages caused by floods or earthquakes, however that is covered in the Home Complete plan, if you were interested in covering all of the bases."", ""Yeah. Honestly I think my wife would feel better if we were secure completely."", ""So you want to purchase the Home Complete plan?"", ""Yes I think. How much is it?"", ""The plan will cost two thousand dollars per year, but we are currently having a deal for first time buyers if youd like to hear about that."", ""Anything that will save me money."", ""So the first time buyer deal is forty percent off for the first three months and then continues for the full price after that."", ""How much is that?"", ""For the first three months itll come to twelve hundred dollars."", ""And then two thousand dollars after that?"", ""Correct."", ""Alright, thats not too bad."", ""So would you like the Home Complete plan with the deal?"", ""Yeah."", ""Awesome, so I'm just going to need an email that I can send the invoice to."", ""Marseight four tony at gmail dot com."", ""Great and just a heads up that is the email I linked to your account so if you ever go to our website to check your account you will use that email. Since it's your first time, you will be prompted to create a password."", ""Cool, more things for this old man to remember ."", ""[Laughter] sorry about that."", ""So is that all? Are we done here?"", ""Yes sir. As long as you don't have any other questions we are done."", ""I'm fine. Thank you so much for all of your help and patience, Susan."", ""No problem, sir. Have a wonderful day!"", ""You too. Buh-bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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This is Charlie. How may I assist?"", ""Hello there! I'm just calling-I actually called yesterday."", ""Oh?"", ""Yes, and I'm calling again today because after chatting with Richard-."", ""Mhm."", ""I've decided to open an account with you."", ""That's great news! I'd be happy to assist you."", ""Thank you. We went over all the different accounts and everything-."", ""Richard gave you all the quote information you needed?"", ""Yes, yes. And I think we are going to go with the Home Complete package. No auto right now, but the Home Complete."", ""That sounds great. But Richard did mention that we offer discounts for multiple coverage policies?"", ""Yes, yes. Richard told me. But my husband wants to wait just yet."", ""I completely understand. I am happy that you've decided to switch to Rivertown for your home insurance needs."", ""Oh, yes! My neighbor Rhonda told us they had a wonderful experience with some flooding that happened. We had the same kind of damage and our insurance company just gave us the run-around like you couldn't believe!"", ""I'm sorry to hear about your experience. Yeah, I think being a smaller, local company gives us an edge when you need to get a quick response as far as claims."", ""I should say so! She was having someone out to repair while we were still waiting for a call back from our agent."", ""Shoot, that must have been tough."", ""Well, it just pays to have friends who can steer you in the right direction, right? ."", ""That's for sure. Okay, well, let's get you all set up!"", ""Marvelous."", ""May I have your full first name please?"", ""My name is Marsha Stirling. That's S-t-i-r-l-i-n-g."", ""And just to clarify, you want to be the main name on the account?"", ""Oh, yes. I handle everything with the house ."", ""Sounds good! Okay, missus Stirling, what is your birthdate, please?"", ""November third, nineteen fifty-eight."", ""Thank you. Next we will need, the best phone number to reach you at?"", ""That'd be my cell phone. We don't even need a landline anymore! John wants to keep it for emergencies, but it's just getting dusty! ."", ""I understand. Crazy how outdated landlines are now, right?"", ""That's right. Getting ready for these electric vehicles to just take over. ."", ""Things change quickly, right?"", ""That's for sure. ."", ""Okay, missus Stirling. Now I need to gather some information to protect your account."", ""Okay?"", ""I'll need to gather your social security information and we'll also need to select a security question for your account."", ""Oh, okay. So the social security number first?"", ""Yes, please."", ""That'd be five-two-two-six-eight-seventeen-eighty-one."", ""Was that, Five-two-two, six-eight, seven-one-eight-one?"", ""Yes, dear. That's it."", ""Great, thanks for verifying that info. Cool that you've got it memorized."", ""Well I've had it for long enough!"", ""You're ahead of me. I always have to take the card out and take a peek."", ""I'm like that with most things. I guess it's stored in my long-term memory."", ""Okay, then. Now we need to select a security question. Would you like, let's see here, the name of the street where you were born?"", ""Where I was born? Where I lived after I was born?"", ""Yes, I guess they should word it more like, the street you grew up on."", ""Yes, yes. Let's do that. I don't think anyone else knows but me, and it's a simple thing for me to recall. Long term memory."", ""Sounds good. What's the name of the street?"", ""That's be Hushpuppy Drive."", ""Hushpuppy? That's cute! My street is just numbers."", ""I hated it in elementary. Everyone would tease me, call me the puppy on Hushpuppy drive."", ""School bullies are the worst."", ""Well, it sounds like it's even tougher for kids now. Can't believe what some folks have to put up with."", ""Yes, it's really sad. #Um, well thank you for verifying the question. Now we can get to the information for the home in which you currently reside."", ""Okay, sounds good. You need the address?"", ""Yes, the full address, please."", ""That's be nineteen nineteen Lodestone Avenue. That's in Kearns, Utah. Eight-four-one-one-eight."", ""Great. Thanks for that."", ""Are we getting close? I'm not trying to rush, I just need to go walking with my neighbor here in a bit."", ""Yes, yes. We are getting super close to completion. If for any reason you have to go-."", ""Oh no! Marjorie can wait. I have a cup of coffee here for her anyhow. And she hasn't even showed up yet."", ""Great. But for any reason you need to go, you can always update or change information on our webstie."", ""Well, I'm not exaclty great on a computer, but that's good to know."", ""Okay, so let's get going here."", ""Wonderful."", ""So you've decided you wanted to take advantage of our Home Complete coverage? That's our top of the line coverage-."", ""Yes, that's the one my neighbor recommended."", ""And you understand the coverage? That was thoroughly talked about when you called yesterday?"", ""I think I chatted poor Richard's ear off! ."", ""Oh, now. That's why we're here. There's never too many questions."", ""You're too sweet, dear."", ""Well, thank you, ma'am. So, it looks like that will be a fee of two-thousand annually."", ""That sounds right."", ""How would you like to be billed?"", ""I'd like the bill to be sent to my home, please. Still a sucker for paper billing."", ""Sounds good. Let me make a note here. And if anytime you want to utilize our autopay feature, just give us a ring. Or you can use the website to change your billing preferences."", ""I'd probably just call in, faster and easier for me . Though I know others would probably like the website."", ""Great. Just wanted to let you know there's always an option to change."", ""Thank you."", ""Also, how would you like to pay? We offer monthly, bi-annually or annually."", ""I think I'd just like to get it over in one blow, you know?"", ""So you'd want the annual payment?"", ""Yes, please."", ""Sounds good. You're an easy customer, for sure. Sometimes people want us to set up a bi-monthly payment."", ""Oh! People are just living paycheck to paycheck. My heart goes out to them."", ""Yes, homes are so expensive now. That's for sure."", ""So, can the coverage being on the first of next month? That's when my old coverage is due to expire."", ""Yes! That was my next question. So you'd like to begin coverage September first?"", ""Yes, that would be ideal."", ""Okay. We are set, I think. You should be receiving your annual bill for two-thousand dollars in the next week."", ""Mhm. That sounds great."", ""Are there any other questions I can help you with today, missus Stirling?"", ""Not now, but I'm sure I'll be calling back with something ."", ""Well, you enjoy your walk and have a wonderful day!"", ""You too, dear. Oh! There's the bell! We have great timing ."", ""Well, thanks again for calling Rivertown Insurance. You have a great day."", ""Marjorie will be happy that I took her advice."", ""I'm glad to hear that. Good-bye for now."", ""Bye, now.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""CreateAccount""], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
736,"{""dialogue_id"": ""736"", ""turns"": {""turn_id"": [""insurance_736_000"", ""insurance_736_001"", ""insurance_736_002"", ""insurance_736_003"", ""insurance_736_004"", ""insurance_736_005"", ""insurance_736_006"", ""insurance_736_007"", ""insurance_736_008"", ""insurance_736_009"", ""insurance_736_010"", ""insurance_736_011"", ""insurance_736_012"", ""insurance_736_013"", ""insurance_736_014"", ""insurance_736_015"", ""insurance_736_016"", ""insurance_736_017"", ""insurance_736_018"", ""insurance_736_019"", ""insurance_736_020"", ""insurance_736_021"", ""insurance_736_022"", ""insurance_736_023"", ""insurance_736_024"", ""insurance_736_025"", ""insurance_736_026"", ""insurance_736_027"", ""insurance_736_028"", ""insurance_736_029"", ""insurance_736_030"", ""insurance_736_031"", ""insurance_736_032"", ""insurance_736_033"", ""insurance_736_034"", ""insurance_736_035"", ""insurance_736_036"", ""insurance_736_037"", ""insurance_736_038"", ""insurance_736_039"", ""insurance_736_040"", ""insurance_736_041"", ""insurance_736_042"", ""insurance_736_043"", ""insurance_736_044"", ""insurance_736_045"", ""insurance_736_046"", ""insurance_736_047"", ""insurance_736_048"", ""insurance_736_049"", ""insurance_736_050"", ""insurance_736_051"", ""insurance_736_052"", ""insurance_736_053"", ""insurance_736_054"", ""insurance_736_055"", ""insurance_736_056"", ""insurance_736_057"", ""insurance_736_058"", ""insurance_736_059"", ""insurance_736_060"", ""insurance_736_061"", ""insurance_736_062"", ""insurance_736_063"", ""insurance_736_064"", ""insurance_736_065"", ""insurance_736_066"", ""insurance_736_067"", ""insurance_736_068"", ""insurance_736_069"", ""insurance_736_070"", ""insurance_736_071"", ""insurance_736_072"", ""insurance_736_073"", ""insurance_736_074"", ""insurance_736_075"", ""insurance_736_076"", ""insurance_736_077"", ""insurance_736_078"", ""insurance_736_079"", ""insurance_736_080"", ""insurance_736_081"", ""insurance_736_082"", ""insurance_736_083"", ""insurance_736_084"", ""insurance_736_085"", ""insurance_736_086"", ""insurance_736_087"", ""insurance_736_088"", ""insurance_736_089"", ""insurance_736_090"", ""insurance_736_091"", ""insurance_736_092"", ""insurance_736_093"", ""insurance_736_094"", ""insurance_736_095"", ""insurance_736_096"", ""insurance_736_097"", ""insurance_736_098"", ""insurance_736_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi! Thanks for calling Rivertown Insurance, this is Maddie. How can I help you today?"", ""#Uh, yes, I'm having some problems that need to be fixed today."", ""Oh! I'm sorry to hear that, I would love to help you resolve any issues."", ""That would be helpful."", ""Of course, may I get your full name and birthdate in order to access your account?"", ""My what?"", ""Well, let's start with your name, please."", ""My what?"", ""#Uh, your name, please."", ""Tad Reynolds."", ""Thank you for that, mister Reynolds."", ""What's that? Speak up!"", ""#Um, I'm sorry. Do we, have a poor connection?"", ""No, I just need you to speak up."", ""Is this better?"", ""Yes."", ""Okay, in order to verify the account-."", ""Yes?"", ""I will need to have your birthdate and policy number?"", ""My what?"", ""Your birthdate and-."", ""May nineteenth, nineteen fourty-two."", ""Oh, okay. Thanks."", ""Hm."", ""And, may I get your policy number?"", ""Yes, I have it here. Are you ready?"", ""Yes, mister Reynolds, I'm ready."", ""It's eight."", ""Uh-huh."", ""Six-two- let me get my glasses."", ""Sure, sir. No problem."", ""Eight-six-two-eight-six-two-five."", ""Okay, so, eight-six-two-eight-six-two-five?"", ""Yes."", ""Thank you for having that policy number ready, sir."", ""Hm."", ""And, how may I help you today? I see you currently are enrolled in our Home Complete and Preferred Auto bundled coverage."", ""Yes, I don't know what all that means, I just need to change this-this, internet billing."", ""#Um, do you mean you want to change autopay?"", ""I don't know what it's called! But it doesn't always make the payment."", ""Yes, mister Reynolds, autopay is designed to make billing easier by automatically making the payment-."", ""Well, I don't want it!"", ""Okay, well, I see here that you signed up for autopay three years ago upon creating your account?"", ""My son signed up for it, not-not me. It was going fine, but then I received a-a statement saying I was late!"", ""Oh, I'm sorry to hear that, sir. Let me take a look to see-."", ""If it automatically bills, how can I be late? How can I be late? You tell me, how can I be late?"", ""mister Reynolds, I'm very sorry you've experienced problemiss but I see here that your bill is not yet technically late-."", ""Miss, I am holding my bill RIGHT NOW! It's says Notice-overdue. Overdue. That means late, if you know English."", ""Sir, what I mean is we offer a seven day grace period to customers to pay their bills-."", ""Well, it shouldn't of been late in the first place! Your computers do not work!"", ""I'm very sorry that, you've experienced this problem, mister Reynolds. And I will assist you in-."", ""Shut it off. Just shut if off. I'll send a check."", ""Sir?"", ""What is it? Just shut it off."", ""I see here that the card you have on file has expired."", ""What?"", ""The credit card information that we had for autopay expired this last month. It looks like we just need to update the card."", ""You say it expired? Which card is that?"", ""Well, sir, I can't give you the number-."", ""It's my card!"", ""We are unable to provide that information for security reasons-."", ""This is ridiculous-."", ""I can tell you that it's a MasterCard."", ""Yes. They sent me-they sent me a new MasterCard. It was last month?"", ""Yes, sir."", ""Oh, I see. Well, I needed to know. How am I supposed to know?"", ""We would have sent a verification to your email that the card was about to expire?"", ""I don't check the email. I don't want email either. Take off my email."", ""So, sir, am I to understand that you want to both cancel the autopay and email notifications?"", ""I don't want your computers. Send everything to my home."", ""Okay, mister Reynolds. First, did you want to pay that bill online in order to avoid any late fees?"", ""Listen to me, Missy. I will pay this bill by check, in the good-ol' fashioned mail. I will not-NOT pay any late fees for your computers malfunction. Understand? I am a veteran, and I will not pay a fee for something that was not my fault. Understand?"", ""#Um, would you mind holding one moment while I check with my supervisor?"", ""Check with your-your supervisor and then just hand him the phone so I can talk with him personally."", ""#Uh, one moment mister Reynolds."", ""Hm."", ""Are you there, sir?"", ""Yes. Is this the supervisor?"", ""No, sir this is still Maddie. I spoke with my supervisor-."", ""Yes?"", ""And she said we could make a note here in your account that the late fee will be waived. #Um. And thank you for your service, sir. As a veteran."", ""Well, good. Thank you for taking care of that."", ""No problem, mister Reynolds. And I'm sorry that autopay wasn't a-a good experience for you."", ""I'm just used to how things were before all these comptuers. I apologize if I was, gruff."", ""I understand, sir. Could-could you please verify the address on the account in order to receive all further bills and notifications by mail?"", ""Yes. It's three four five Eagle Avenue. That's West Jordan, Utah. Eight-four-seven-nine-two."", ""Thank you for verifying the address, sir. It looks-."", ""Your welcome."", ""It looks like we have everything set up to be sent to your home address at three four five Eagle Avenue."", ""Good. And no late fee?"", ""Yes, sir. The late fee will be waived if the current balance is paid within the next three weeks."", ""Good. Good."", ""Is there anything else I can do for you today, mister Reynolds?"", ""Did we get everything fixed? No more autobilling?"", ""Yes, we have everything set to be sent by traditional mail."", ""Alright, then. I thank you for your time."", ""Thank you for calling Rivertown Insurance. I hope you have a wonderful rest of your weekend."", ""Hm. Yes, you too."", ""Goodbye."", ""Yes, goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
737,"{""dialogue_id"": ""737"", ""turns"": {""turn_id"": [""insurance_737_000"", ""insurance_737_001"", ""insurance_737_002"", ""insurance_737_003"", ""insurance_737_004"", ""insurance_737_005"", ""insurance_737_006"", ""insurance_737_007"", ""insurance_737_008"", ""insurance_737_009"", ""insurance_737_010"", ""insurance_737_011"", ""insurance_737_012"", ""insurance_737_013"", ""insurance_737_014"", ""insurance_737_015"", ""insurance_737_016"", ""insurance_737_017"", ""insurance_737_018"", ""insurance_737_019"", ""insurance_737_020"", ""insurance_737_021"", ""insurance_737_022"", ""insurance_737_023"", ""insurance_737_024"", ""insurance_737_025"", ""insurance_737_026"", ""insurance_737_027"", ""insurance_737_028"", ""insurance_737_029"", ""insurance_737_030"", ""insurance_737_031"", ""insurance_737_032"", ""insurance_737_033"", ""insurance_737_034"", ""insurance_737_035"", ""insurance_737_036"", ""insurance_737_037"", ""insurance_737_038"", ""insurance_737_039"", ""insurance_737_040"", ""insurance_737_041"", ""insurance_737_042"", ""insurance_737_043"", ""insurance_737_044"", ""insurance_737_045"", ""insurance_737_046"", ""insurance_737_047"", ""insurance_737_048"", ""insurance_737_049"", ""insurance_737_050"", ""insurance_737_051"", ""insurance_737_052"", ""insurance_737_053"", ""insurance_737_054"", ""insurance_737_055"", ""insurance_737_056"", ""insurance_737_057"", ""insurance_737_058"", ""insurance_737_059"", ""insurance_737_060"", ""insurance_737_061"", ""insurance_737_062"", ""insurance_737_063"", ""insurance_737_064"", ""insurance_737_065"", ""insurance_737_066"", ""insurance_737_067"", ""insurance_737_068"", ""insurance_737_069"", ""insurance_737_070"", ""insurance_737_071"", ""insurance_737_072"", ""insurance_737_073"", ""insurance_737_074"", ""insurance_737_075"", ""insurance_737_076"", ""insurance_737_077"", ""insurance_737_078"", ""insurance_737_079"", ""insurance_737_080"", ""insurance_737_081"", ""insurance_737_082"", ""insurance_737_083"", ""insurance_737_084"", ""insurance_737_085"", ""insurance_737_086"", ""insurance_737_087"", ""insurance_737_088"", ""insurance_737_089"", ""insurance_737_090"", ""insurance_737_091"", ""insurance_737_092"", ""insurance_737_093"", ""insurance_737_094"", ""insurance_737_095"", ""insurance_737_096"", ""insurance_737_097"", ""insurance_737_098"", ""insurance_737_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance. This is Mark."", ""Oh, hi there. Mark?"", ""Yes?"", ""Hi, I just needed to- make some changes on my account?"", ""Yeah, I can help you with that. Would you mind holding for just a second?"", ""Sure, no problem."", ""Thanks."", ""Mhm."", ""Hello?"", ""I'm still here."", ""Thanks for holding. Mondays are always so busy. So, you needed to change your auto policy?"", ""#Uh, no? I just needed to change my payment preference."", ""Oh, right. Okay. Yeah, no problem. Did you happen to try to use our website to make those changes? It can save a lot of time."", ""#Uh, no. I didn't try the website. I don't-don't like, well I like communicating with, real people first."", ""Sure. I get that. Just so you know-."", ""Uh-huh?"", ""Our website is available twenty four hours a day, seven days a week for things like billing changes, autopay changes, claims-."", ""Yeah. I understand."", ""Okay. But if it's easier for you to just call, I mean, I can help."", ""That would be nice, thank you."", ""So, you needed to change what now?"", ""My billing preference?"", ""Oh, yeah. That's right. Okay. First I'll need to access your account."", ""Of course."", ""So, I will need, let's see here-your full name, birthdate and policy number."", ""Oh! Sure."", ""I told you it would be easier to do it online."", ""No, it's no trouble."", ""Okay. Well, let's start with the full name on the account."", ""It's going to be under my husbands name?"", ""Okay."", ""His name is Jeff Rogers?"", ""Okay. And do you have access to the account?"", ""Pardon?"", ""Did your husband put you on the account as someone who can access the information?"", ""Well, I'm the one who does all the bills, and - I haven't had any problems in the past?"", ""#Um, I'm going to have to go check to see if we can do it this way?"", ""Oh?"", ""Yeah, would you mind holding just a moment?"", ""Well, no. I guess not."", ""Okay, please hold."", ""Okay."", ""Hello?"", ""Yes, I'm still here."", ""So, my supervisor said as long as you can verify all the security information we can make changes to the account."", ""Okay, well, that's what I thought."", ""I needed to make sure ma'am, for security purposes."", ""Oh, no. I understand."", ""We have people who, well, you wouldn't believe what they try to do."", ""Uh huh?"", ""So we have these security measures in place."", ""I understand. I really do. So what else did you need? Phone number?"", ""Ah, no. No, not phone number. Looks like we have the name-."", ""Jeff Rogers."", ""Yes. And now we need the birthdate?"", ""Great. It's September seventeenth, Uh, nineteen seventy-eight."", ""Good job. I don't know my girlfriend's birthdate. I should probably work on that."", ""Yeah."", ""And now I just need the policy number on the account? You can find that-."", ""Yes, I have it right here."", ""Oh! Yeah, okay. So what's the number?"", ""It's five-five-four-two-."", ""Uh-huh?"", ""One-one-three-four."", ""Okay, great. And now you just need to answer a security question for me? Since you're acting in place of your husband?"", ""Sure. Go ahead."", ""What is your mother's maiden name?"", ""My mother's?"", ""No, it would be your husband's mother's name, since he's the one who set up the account."", ""Of course, of course. Okay, that would be, let me think here."", ""Do you now know the question?"", ""Let me just run out to the yard and ask him. He's in his workshop."", ""Sure."", ""Okay, it's Denis. Like D-e-n-i-s."", ""Great. Yeah, that all checks out. So what did you need help with? Cancelling autopay?"", ""No, no. I just wanted to switch it from withdrawing from my bank account-."", ""Uh-huh."", ""And wanted to put a credit card in there instead."", ""Oh, yeah. Sure. And just so you know, your next payment isn't due until October first."", ""That sounds right."", ""It will be for a total of two-thousand dollars, that's for the two policies, Home Complete and Auto Complete."", ""That sounds about right."", ""And it's a bi-annual payment."", ""Yep."", ""Okay. So you're ditching the checking account number ending with four-four two six?"", ""Yes. And I wanted it to just charge my Visa card. Get some Costco cash. ."", ""Okay."", ""#Um, let me know when you're ready."", ""Go right ahead, I'm ready."", ""Oh, sorry. It's six-six-two-five-three-four-, seven-seven-seven-four-six-three."", ""Great. And expiration?"", ""November of twenty twenty-three."", ""And CVV?"", ""Looks like it's three three four."", ""Okay. You're all set. Is there anything else I can do for you today?"", ""#Uh, no. I don't think so."", ""Okay, well you have a good day then."", ""Oh, okay. So we're all set then?"", ""Yep, it's all ready to go. Bye for now."", ""Thank you. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
738,"{""dialogue_id"": ""738"", ""turns"": {""turn_id"": [""insurance_738_000"", ""insurance_738_001"", ""insurance_738_002"", ""insurance_738_003"", ""insurance_738_004"", ""insurance_738_005"", ""insurance_738_006"", ""insurance_738_007"", ""insurance_738_008"", ""insurance_738_009"", ""insurance_738_010"", ""insurance_738_011"", ""insurance_738_012"", ""insurance_738_013"", ""insurance_738_014"", ""insurance_738_015"", ""insurance_738_016"", ""insurance_738_017"", ""insurance_738_018"", ""insurance_738_019"", ""insurance_738_020"", ""insurance_738_021"", ""insurance_738_022"", ""insurance_738_023"", ""insurance_738_024"", ""insurance_738_025"", ""insurance_738_026"", ""insurance_738_027"", ""insurance_738_028"", ""insurance_738_029"", ""insurance_738_030"", ""insurance_738_031"", ""insurance_738_032"", ""insurance_738_033"", ""insurance_738_034"", ""insurance_738_035"", ""insurance_738_036"", ""insurance_738_037"", ""insurance_738_038"", ""insurance_738_039"", ""insurance_738_040"", ""insurance_738_041"", ""insurance_738_042"", ""insurance_738_043"", ""insurance_738_044"", ""insurance_738_045"", ""insurance_738_046"", ""insurance_738_047"", ""insurance_738_048"", ""insurance_738_049"", ""insurance_738_050"", ""insurance_738_051"", ""insurance_738_052"", ""insurance_738_053"", ""insurance_738_054"", ""insurance_738_055"", ""insurance_738_056"", ""insurance_738_057"", ""insurance_738_058"", ""insurance_738_059"", ""insurance_738_060"", ""insurance_738_061"", ""insurance_738_062"", ""insurance_738_063"", ""insurance_738_064"", ""insurance_738_065"", ""insurance_738_066"", ""insurance_738_067"", ""insurance_738_068"", ""insurance_738_069"", ""insurance_738_070"", ""insurance_738_071"", ""insurance_738_072"", ""insurance_738_073"", ""insurance_738_074"", ""insurance_738_075"", ""insurance_738_076"", ""insurance_738_077"", ""insurance_738_078"", ""insurance_738_079"", ""insurance_738_080"", ""insurance_738_081"", ""insurance_738_082"", ""insurance_738_083"", ""insurance_738_084"", ""insurance_738_085"", ""insurance_738_086"", ""insurance_738_087"", ""insurance_738_088"", ""insurance_738_089"", ""insurance_738_090"", ""insurance_738_091"", ""insurance_738_092"", ""insurance_738_093"", ""insurance_738_094"", ""insurance_738_095"", ""insurance_738_096"", ""insurance_738_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello! Thanks for calling Rivertown Insurance. This is Adam, how may I help you today?"", ""Hello? Yeah, I need to-to report an accident."", ""I'm sorry to hear there's been an accident, but can help you with that! May I get your full name and phone number, please?"", ""Rae McDaniel. That's r-a-e."", ""Thank you. And your number?"", ""Oh, sorry. It's eight-zero-one-two-seven-three-three-three-seven-seven."", ""Thank you for the information. And do you have your policy number handy?"", ""Oh, let me look in the glove box here. I think I have my cards-."", ""Oh sure, yeah. Go ahead and look."", ""I'm in the car, so I don't need to leave or anthing-yeah. Here they are. I see the number."", ""Great!"", ""It's eight-eight-eight-eight."", ""Uh-huh?"", ""Six-two-six-three."", ""Okay, thanks so much for verifying the account, missus McDaniel."", ""Miss."", ""Oh, Miss McDaniel. So, I'm sorry to hear you need to report a claim?"", ""Yes, I'm here at the Target and it looks like someone hit my car and just drove off."", ""Oh no! I'm sorry to hear that!"", ""Yeah, I wouldn't have even noticed but my trunk won't open. Looks like, I don't know, they were trying to pull in and just went too far?"", ""I'm sorry to hear that."", ""Like, who wouldn't wait and tell the person if it was-oh, hold on. There's someone here-hold on."", ""Oh, okay. Yeah, I can hold."", ""Okay. Okay. Looks like an employee saw the whole thing. Said it was a gold Buick and an old guy. They're going to try to look to see if there's any video footage on the, video cameras."", ""At least you have a witness!"", ""Yeah, but now I feel bad that it's an old guy. I mean, my grandpa has like beginning Alzheimer's? And I can see him doing something like this, I dunno."", ""Oh, I'm sorry to hear that."", ""Yeah."", ""Well, hopefully he has insurance and, you know, just pays the deductible and your car is taken care of."", ""Yeah. Yeah, that's not so bad, right?"", ""So, I will need to get a couple of peices of information from you?"", ""Oh, sure, yeah."", ""What time do you think the accident occurred? Like, ballpark?"", ""Well, it's six thirty right now? So I'm guessing like a half hour ago? Sixish?"", ""Okay, we'll put down six o'clock pm. And today is Tuesday, July twentieth, two thousand twenty-one. Sorry, just talking out loud."", ""Oh, yeah, no problem. I am just a wreck, so, it's soothing to hear you talk, you know?"", ""Well, I'm glad to be of some help!"", ""Yeah, of course."", ""And, what do you, right now, determine the damage to entail?"", ""Well, it looks like the trunk won't open."", ""Uh-huh."", ""And, let me go look again. Hold on."", ""Sure."", ""Yeah, the trunk won't open and the tail light is busted out."", ""On what side?"", ""#Um, left."", ""Paint damage?"", ""Oh, yeah. It's all like, bent in and you it's going to need to be, painted or something."", ""Okay, so the body was hurt, not just the bumper?"", ""Yes, it smashed the bumper but scratched up the paint too."", ""How are the tires?"", ""I mean, they look good. I haven't tried to drive yet or anything."", ""Okay. And we can always update the details as you find more things wrong."", ""Oh, that's good."", ""Since this is a fender-bender, we can actually make the claim if you are able to take some pictures and submit online?"", ""#Uh, yeah. I can definitely do that. Do I need to do this while I'm talking right now? I think that girl is going to come back and I might have to go look at the video. See if we can see a license plate number or something."", ""I understand. Yeah, you can definitely upload the pictures online after we hang up."", ""Oh, okay. Great."", ""Have you used our website before?"", ""#Um, lemme think. No, I don't think I have."", ""Let me send you a link to setting up an online account. Can you verify the address that we have on file for you?"", ""Yeah, it's McDanielRae at one two three dot com."", ""Great, thanks for verifying that information. Okay, I sent a link to you through the email."", ""Uh-huh."", ""You'll just need to click on that in the next twenty-four hours to activate the account. We will actually need the pictures to be submitted before then-."", ""Oh, yeah. That's going to be like, my first priority."", ""Great. I'm going to go ahead and generate a claim number for you."", ""A what?"", ""A claim number for this, accident. You'll also see it when you log into your account. If you hit the little edit button next to the number you'll actually be able to see our notes from this conversation and update any further damage you might notice."", ""Oh, great. What's the number?"", ""Okay, it's-hold on one sec while the computer's working on it-okay. It's three-four-five-six-seven-eight-nine-nine."", ""Got it, thanks."", ""Oh, hey. I'm sorry, but, I also needed to verify your date of birth?"", ""My birthday?"", ""Yes, sorry. I only asked for your phone number and protocol-."", ""Oh, it's no problem. My birthday is June twenty-first, two-thousand two."", ""Oh! So your birthday is tomorrow?"", ""Yeah, how's that for a birthday present?"", ""Well, hopefully we get everything, fixed quickly for you. I'm sure we will."", ""Hey, thanks."", ""You are very welcome. So, the next thing that will happen is that you'll be contacted within the next twenty-four hours by an agent in order to process the claim further."", ""And what if I'm able to get the license of the guy who hit me?"", ""I guess you'll just, report that to the police?"", ""You guys don't have a system to search plate numbers or anything?"", ""Unfortunately, no. And it would be ideal if you could track down the guy so, he can be the one who has to do most of the insurance hassle."", ""I didn't think you'd admit insurance is a hassle!"", ""I mean, you know I meant, just the time spent. Be able to enjoy your birthday."", ""Yeah, that would be nice."", ""Definitely. Well, thank you for calling-."", ""Oh, here come the employees right now. They're waving me in. Yeah, they want me to come in."", ""That's great-I wish you luck on getting some good footage."", ""Yeah, I hope. #Um, thanks again for everything. So look for the email?"", ""Yes, there should be an email containing a link to set up the account and to get everything, situated."", ""Okay, great."", ""But, again, thanks for calling, and if there's anything else I can do, please just give a call back, okay?"", ""For sure. Have a good night."", ""You too!"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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Angela speaking. How may I help you today?"", ""#Uh, yes? I called someone earlier about looking into pet insurance? His name was Mike?"", ""Hi there! My name is Angela, and I would love to help you get signed up for pet insurance."", ""Well, is Mike there? He's the one who really helped me get things figured out on what I want."", ""I'm sorry, but we have no private numbers here, so there's no way for me to connect you with Mike."", ""Oh, that's too bad. I really liked Mike."", ""I'm sorry for the inconvenience. But, we're all trained knowing that we might have to help eachother out? And I know that Mike wouldn't mind if I helped you set up your account."", ""You don't get a bonus or anything for setting up my account?"", ""No. We are all paid a flat rate there is no incentive, on our end, in setting up accounts."", ""Oh! Okay. Could you at least put a note in there or something that says I really liked talking to Mike?"", ""Sure! I can make a note on your account that you appreciated Mike's help."", ""Oh, thanks. I'd really appreciate that."", ""No problem. So, to start off, did Mike go over the two different pet insurance plans that we offer?"", ""Yes, we covered all of that. He even sent some information to my email about the differences between let me look here-."", ""Petcare Basic and Petcare Preferred?"", ""Yes! I'm still learning I guess ."", ""Great! Well, do you have any remaining questions, or-."", ""Oh, no. Mike was very thorough. I'm definitely going to need Petcare Preferred. My little Molly is eight years old already, and I know being a purebreed means she'll probably need some extra care."", ""Well, that's great news! You'll be providing, Molly was it?"", ""Yes, Molly-Wolly."", ""You'll be providing Molly with our best Petcare policy plan available. Did Mike go over the costs of the plan?"", ""Yes. I've got the paper printed out here it looks like it's going to be one thousand dollars a year?"", ""Yes, Ma'am. And after we get your account set up we can decide how you want to be billed. We offer monthly, bi-annually, or annual payments."", ""Oh, wonderful. That all sounds superb. Okay! Let's get Molly signed up . She's excited!"", ""Glad to hear! First off, Ma'am. We will be creating an account for under your name for Molly."", ""Naturally."", ""Could I please get your full name, please?"", ""Yes. My name is Marjorie Davies. That's M-a-r-j-o-r-i-e."", ""Thank you-."", ""Kind of an old fashioned name, but we're kind of old-fashioned ourselves, right Molly? ."", ""I think it's a beautiful name!"", ""Well, thank you, dear."", ""And may I get a phone number?"", ""Yes, it's eight-zero-one, six-seven-seven, two-five-six-two."", ""And is that a landline or cell phone?"", ""Landline. I don't own a cell."", ""Thank you. And an address please?"", ""Twenty-two Twenty-three Sycamore Lane. Murray, Utah. Eight-four-one-two-one."", ""Wonderful. And now a security question."", ""A what?"", ""It will be a question that may be asked if you call in to make plans to your policy. Just an extra step to prevent any security issues."", ""Someone's going to call in and cancel my pet insurance ."", ""Well, you can never be too careful."", ""That's for sure. Why, the other day I caught a kid trying to steal my garbage can! Now why would anyone do a thing like that?"", ""Goodness! I'm sorry to hear that!"", ""My son came over and painted my house number on it."", ""Well, that was very nice of him."", ""Yes, you can't be too careful."", ""Absolutely. Now, so with the security question. There are several from which to select. The first option is what was your high school mascot?"", ""Oh my! I haven't thought about that in years!"", ""Would you like to have this as your question?"", ""Oh, yes. No one would know. I moved after college and don't live in Idaho anymore."", ""Oh, great. So it would be a secure question."", ""No one knows because no one cares . It's the Beavers. We were the screamin' Beavers."", ""Oh! Great. I'll just put a note here of your answer-."", ""I was a cheerleader back then. Knew all the fight songs."", ""That must have been fun! So, I'll need a birthdate from you now."", ""Mine or Molly's?"", ""Yours, missus Davies."", ""Oh, okay. My birthday is September eleventh, nineteen fifty-eight."", ""Okay. Great. Thanks for that information. And do you want information about your policy mailed to your home or sent through email?"", ""Oh! By mail, certainly. My son had to come over to print all this out from Mike, and well, it would be nice to have it just sent to the house. Cut down on the middle man ."", ""Certainly. I'll note that you prefer mailed correspondence."", ""And my bill. I don't want any of that automatic payment."", ""Yes, of course. We can send you a standard bill. Speaking of billing, how would you like to pay-."", ""Let's do it all at once. Send me the bill for the one-thousand."", ""Great. You should be receiving that statement in the next three to five business days. After we receive your payment, you'll receive a confirmation that your-Molly's insurance will be activated."", ""Oh, good. I'm anxious to get it going."", ""I understand, missus Davies. Now I'm going to need to collect some information on Molly?"", ""Oh, yes, please!"", ""So Molly is a dog?"", ""Oh, no. Molly-Wolly is a cat. Eight year old Siamese."", ""Oh! How nice! And you said eight years old?"", ""Had her since a kitten. Eight years young is what we say, don't we Molly?"", ""Wonderful! And does Molly have any pre-existing conditions?"", ""Nope. Healthy and happy. She has a pretty plush life. Indoor cat, so you know, no ally-cat fights or diseases."", ""That's great news."", ""Some of my neighbors just let their cats roam. I find their you-know-what in my garden and it just, well, it's just so inconsiderate!"", ""Yes, that can be frustrating."", ""And the diseases! I would never let my Molly out. It's like a death-sentence what with the parvo and the cars-."", ""It sounds like you are a very responsible parent, missus Davies."", ""Well, she takes good care of her mama too."", ""Wonderful. So, lastly in order to set up the account-."", ""Uh-huh."", ""I'll just need your social security number."", ""Oh! You need that for pet insurance?"", ""Actually, may I ask my supervisor? I've never had anyone just need pet insurance before."", ""Yes, dear. Go ask someone. That's not something I'm comfortable with just giving out."", ""Thank you, ma'am."", ""Mhm."", ""Okay, missus Davies. It looks like we're all set. No social security number is needed at this time. If in the future you decide to bundle your pet insurance with home, auto or life insurance-."", ""No-I have that all taken care of with those Progressive people. Just needed Molly's insurance."", ""Well, don't ever hesitate to call if something changes. Just to recap, you'll be receiving your first statement within three to five business days, and Molly's insurance will begin upon receival of payment. You can call at anytime to find the status of her insurance. Would you like the policy number?"", ""Yes, dear. Please. I'm ready."", ""The number is five-two-five-three-six-two."", ""Five-two-five-three-six-two. Is that right."", ""Yes ma'am. Thanks again for calling Rivertown Insurance. I hope both you and Molly have a wonderful rest of your day!"", ""You have a good day as well. Thank you for your help.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
740,"{""dialogue_id"": ""740"", ""turns"": {""turn_id"": [""insurance_740_000"", ""insurance_740_001"", ""insurance_740_002"", ""insurance_740_003"", ""insurance_740_004"", ""insurance_740_005"", ""insurance_740_006"", ""insurance_740_007"", ""insurance_740_008"", ""insurance_740_009"", ""insurance_740_010"", ""insurance_740_011"", ""insurance_740_012"", ""insurance_740_013"", ""insurance_740_014"", ""insurance_740_015"", ""insurance_740_016"", ""insurance_740_017"", ""insurance_740_018"", ""insurance_740_019"", ""insurance_740_020"", ""insurance_740_021"", ""insurance_740_022"", ""insurance_740_023"", ""insurance_740_024"", ""insurance_740_025"", ""insurance_740_026"", ""insurance_740_027"", ""insurance_740_028"", ""insurance_740_029"", ""insurance_740_030"", ""insurance_740_031"", ""insurance_740_032"", ""insurance_740_033"", ""insurance_740_034"", ""insurance_740_035"", ""insurance_740_036"", ""insurance_740_037"", ""insurance_740_038"", ""insurance_740_039"", ""insurance_740_040"", ""insurance_740_041"", ""insurance_740_042"", ""insurance_740_043"", ""insurance_740_044"", ""insurance_740_045"", ""insurance_740_046"", ""insurance_740_047"", ""insurance_740_048"", ""insurance_740_049"", ""insurance_740_050"", ""insurance_740_051"", ""insurance_740_052"", ""insurance_740_053"", ""insurance_740_054"", ""insurance_740_055"", ""insurance_740_056"", ""insurance_740_057"", ""insurance_740_058"", ""insurance_740_059"", ""insurance_740_060"", ""insurance_740_061"", ""insurance_740_062"", ""insurance_740_063"", ""insurance_740_064"", ""insurance_740_065"", ""insurance_740_066"", ""insurance_740_067"", ""insurance_740_068"", ""insurance_740_069"", ""insurance_740_070"", ""insurance_740_071"", ""insurance_740_072"", ""insurance_740_073"", ""insurance_740_074"", ""insurance_740_075"", ""insurance_740_076"", ""insurance_740_077"", ""insurance_740_078"", ""insurance_740_079"", ""insurance_740_080"", ""insurance_740_081"", ""insurance_740_082"", ""insurance_740_083"", ""insurance_740_084"", ""insurance_740_085"", ""insurance_740_086"", ""insurance_740_087"", ""insurance_740_088"", ""insurance_740_089"", ""insurance_740_090"", ""insurance_740_091"", ""insurance_740_092"", ""insurance_740_093"", ""insurance_740_094"", ""insurance_740_095"", ""insurance_740_096"", ""insurance_740_097"", ""insurance_740_098"", ""insurance_740_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon, Rivertown Insurance. This is Angela, how may I help you?"", ""Angela?"", ""Yes?"", ""Yes, this is, Brian Bonker. I have several policies with you, Angela."", ""With Rivertown?"", ""Yes, with Rivertown."", ""#Um, thank you for being a valued customer, mister Bonker."", ""Please, call me Brian."", ""How may I assist you today, Brian?"", ""Well, Angela-it's alright that I call you Angela?"", ""#Oh, of course."", ""I like using people's names, it tells shows them that I recognize them as people, not just a means to an ends."", ""#Uh, yes. I have a hard time remembering names. It's something I'm working on myself ."", ""I understand that, Angela. As soon as you said your name I took a note here. Now, if I was meeting you in person, I would go about it a different way."", ""Oh?"", ""I would find something that stands out immediately. Say, you had really nice eyes. And I would think angel eyes and then I would connect it to Angela."", ""Oh! That's really interesting."", ""And now I have a visual to assist me in remembering the name."", ""I see."", ""I have a very uncommon last name? So usually people have a very easy time remembering my last name, but not so much my first name. Very common, Brian."", ""I understand. That is quite a predictament."", ""It's something I've learned to deal with, that's for sure . Anyhow, Angela. I have a request about my policies."", ""For sure, Brian. What can I do to help you today?"", ""I have my bills set up to be automatically deducted from my checking account on the first of every month and-."", ""Sir, do you mind if we take a minute to validate your account so I can take a peak? It helps if I have the information pulled up in front of me."", ""Oh, surely."", ""I'll just need your birthdate and policy number, please."", ""Okay. My birthdate is February twentieth, nineteen sixty-eight."", ""Thank you."", ""And my policy number is, let's see here. Let me get my reading glasses. Why do you make those numbers so tiny, Angela?"", ""Need a larger font, right?"", ""Yes, work on that, will you Angela . Okay, you ready for the number?"", ""Yes, sir. I'm ready."", ""It's seven-seven-two-four-five-no, no. seven-seven-four-two-five, six-six."", ""Thank you so much for verifying your information! I'm taking a look at your account now-."", ""Oh, that's great."", ""And I see that you have three policies with us. It looks like Preferred Auto, Home Preferred, and Pet Preferred. Does that sound about right?"", ""Right on target, Angela."", ""And it looks like you have a recurring payment of three-hundred fourty five dollars which is recurring on the first of each month?"", ""Bingo."", ""And it sounds like you wanted to make a change?"", ""Yes. I think the recurring payments to my card are damaging my credit? I just received a credit score, you know, one of those free ones they offer."", ""Uh-huh."", ""And it said that my credit score is penalized for having large amounts of money on my cards, even though I pay them off each month! Can you believe it!"", ""That must be-frustrating."", ""I mean, you need to have credit cards to get credit, and then they want to penalize you, even if you pay them off!"", ""I'm sorry to hear that, sir."", ""So Angela, I was wondering if there was a different way to pay?"", ""Well, Brian, you have several options."", ""That's what I like to hear, Angela."", ""We can set you up with an autopay that comes directly out of your checking account-."", ""Oh, I don't think I like that much, Angela. I have several accounts, but sometimes they get a little low if I forget to move the funds around."", ""Okay, so that doesn't sound like a good option. But-."", ""Sorry to be so fussy."", ""Oh no! Not at all. There are other options. We could have a paper bill sent, which you could write a check for?"", ""Hm. I hate checks. I can't believe they still exist! I can imagine writing a check every month. I mean, I'll end up paying more in checks and stamps then would be-would be desired."", ""I understand, sir. Let's think here a minute."", ""I just don't understand people who don't get with the times, you know? We have these things called credit cards? I stood behind this lady at the store yesterday while she took literally ten minutes writing a check for groceries. Ten minutes!"", ""Yes, it is becoming an, a, an increasingly digital currency world."", ""That's for sure."", ""So, if I'm understanding correctly, you're not opposed to writing checks, but are concerned with the monthly, act of writing checks?"", ""That about sums it up ."", ""So what if we, what if you change your billing cycle to bi-annually or annually? This way you'll be only needing to send out a check twice or even once a year?"", ""Well."", ""Yes?"", ""Well, I think you found a solution, Angela!"", ""That's wonderful news!"", ""I knew you could do it . I believe in you, Angela."", ""Well, thank you sir. How often would you like to receive your bill? Bi-annual or annual?"", ""Let's see here. Maybe we'll do the bi-annual?"", ""It looks like your total for the year is four thousand one-hundred dollars-."", ""Sounds about right."", ""So you'd like a bi-annual payment for two-thousand and fifty dollars?"", ""Yes, ma'am. That would be splendid."", ""Great! It looks like your next billing cycle is in two weeks, on the first of August. I'll go ahead and change your billing-billing preference to paper billing."", ""Not so great for the environment, but gotta help the credit."", ""And your new due dates will be August first and February first. Does that sound okay, Brian?"", ""Yes, Angela. That sounds superb."", ""Great. Can I just get you to verify the address on the account to ensure that the bill is reaching you okay?"", ""Yes, of course. It's one-two-five Aspen Boulevard. That's in West Jordan, Utah. Eight-six-six-four-six."", ""Okay, it looks like the information is all set and accurate in our system. Is there anything else I can assist you with today?"", ""#Uh, yes, actually. I think I need to update my phone number. I can't remember if I called in the last time I switched phone plans."", ""Okay, yes. We should certainly check that."", ""You know, sometimes it's just better to get a new number. Carrying it over isn't always the best deal, and I'm always on the lookout for the best price."", ""Oh, definately. Phone numbers seem to change constantly now. I don't even have mine memorized."", ""You, don't, Angela? Oh, you really need to work on your memory. I like to do sudoku puzzles. Have you heard of those, Angela?"", ""#Um, yes. Those are the box number things, right? May I get your number, sir."", ""Yes, I have it memorized. It's four-three-five, seven-two-five, six-two-two-five."", ""Looks like you did update it, sir. It matches what we have here in the system."", ""Oh, well! I guess I dodged that bullet, right? ."", ""Seems to be the case!"", ""Well thank you for all your help, Angela."", ""Thank you for calling Rivertown Insurance. Please don't hesitate to call if you have any future questions."", ""And thank you, Angela. Remember what I said about remembering names, and get yourself a suduko."", ""Oh, yeah. Thank you sir."", ""And I'll be getting my next bill by mail?"", ""That's right, sir."", ""Okay, then. Guess we're all set. You have a good one."", ""You too! Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
741,"{""dialogue_id"": ""741"", ""turns"": {""turn_id"": [""insurance_741_000"", ""insurance_741_001"", ""insurance_741_002"", ""insurance_741_003"", ""insurance_741_004"", ""insurance_741_005"", ""insurance_741_006"", ""insurance_741_007"", ""insurance_741_008"", ""insurance_741_009"", ""insurance_741_010"", ""insurance_741_011"", ""insurance_741_012"", ""insurance_741_013"", ""insurance_741_014"", ""insurance_741_015"", ""insurance_741_016"", ""insurance_741_017"", ""insurance_741_018"", ""insurance_741_019"", ""insurance_741_020"", ""insurance_741_021"", ""insurance_741_022"", ""insurance_741_023"", ""insurance_741_024"", ""insurance_741_025"", ""insurance_741_026"", ""insurance_741_027"", ""insurance_741_028"", ""insurance_741_029"", ""insurance_741_030"", ""insurance_741_031"", ""insurance_741_032"", ""insurance_741_033"", ""insurance_741_034"", ""insurance_741_035"", ""insurance_741_036"", ""insurance_741_037"", ""insurance_741_038"", ""insurance_741_039"", ""insurance_741_040"", ""insurance_741_041"", ""insurance_741_042"", ""insurance_741_043"", ""insurance_741_044"", ""insurance_741_045"", ""insurance_741_046"", ""insurance_741_047"", ""insurance_741_048"", ""insurance_741_049"", ""insurance_741_050"", ""insurance_741_051"", ""insurance_741_052"", ""insurance_741_053"", ""insurance_741_054"", ""insurance_741_055"", ""insurance_741_056"", ""insurance_741_057"", ""insurance_741_058"", ""insurance_741_059"", ""insurance_741_060"", ""insurance_741_061"", ""insurance_741_062"", ""insurance_741_063"", ""insurance_741_064"", ""insurance_741_065"", ""insurance_741_066"", ""insurance_741_067"", ""insurance_741_068"", ""insurance_741_069"", ""insurance_741_070"", ""insurance_741_071"", ""insurance_741_072"", ""insurance_741_073"", ""insurance_741_074"", ""insurance_741_075"", ""insurance_741_076"", ""insurance_741_077"", ""insurance_741_078"", ""insurance_741_079"", ""insurance_741_080"", ""insurance_741_081"", ""insurance_741_082"", ""insurance_741_083"", ""insurance_741_084"", ""insurance_741_085"", ""insurance_741_086"", ""insurance_741_087"", ""insurance_741_088"", ""insurance_741_089"", ""insurance_741_090"", ""insurance_741_091"", ""insurance_741_092"", ""insurance_741_093"", ""insurance_741_094"", ""insurance_741_095"", ""insurance_741_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, thank you for calling Rivertown Insurance. This is Priya. How may I help you?"", ""Yes, hello. My name is Christen McDaniel. I have an auto insurance policy and I I needed to check up on a claim?"", ""Yes, of course. I would be happy to help! For verification, may I get your full name, birthdate and policy number please?"", ""Thank you. #Um, my name is, like I said, Christen McDaniel, birthdate's October one nine th nineteen eighty four. And I've got my-I've got my policy number right here. If you could just hold on a sec. I just need to-to grab it from the. Yeah, I've got it here."", ""Great! What's the number?"", ""Is it the ten digit number? I have a ten digit number written down here from when I talked to the guy before."", ""I believe that would be your claim number. The policy number should be an eight digit number."", ""Well, I don't see eight digits anywhere."", ""Uh-huh."", ""I'm looking, yeah. I don't see it. Can we just use the claim number?"", ""We can verify your account a different way. Could you provide me with your social security number and phone number?"", ""Yeah, that works. #Um, the social is five five five nine--."", ""Uh-huh."", ""five five five-."", ""Yes."", ""five five five five."", ""Thank you for the information! And the phone number?"", ""Yeah, I think I gave you my cell? It's four three five, five five five, five five five nine."", ""I'm sorry, but that is not the number we have on file for you."", ""Oh, yeah, I think, I think you still have my old number . Yeah, sorry about that. Okay. Let me think. What was my, what was my old number?"", ""We could also update your phone number in the account."", ""Yeah, let's do that. Can't believe I didn't do it before. I'm so dumb, sorry."", ""No, not at all! It's easy to forget to update your info, especially when you get a new phone."", ""Yeah? I just-it's just been a rough day, I'm sorry."", ""No, no, you're good! I'm really sorry you've had a bad day. Is there anything I can do?"", ""Oh, my heck, I can't believe I'm crying. I'm so sorry. Okay. Okay. Let's forget that. I can't remember my old number, it's like, it's like something like four three five, eight eight eight, nine two two two? No, no. nine two two three?"", ""No, you had it right the first time. Good job!"", ""Thanks."", ""Okay, and I just need you to verify your security question. What was the name of your first pet?"", ""Garbanzo. He was a little hamster. I'm allergic to cats and dogs, so I really remember my hamster. He was such a good friend ."", ""Oh! Cute name. Okay so you have the claim number handy there?"", ""Yeah, I have the number. Are you ready?"", ""Yes, go right ahead."", ""Okay. three-four-three-six-seven-eight-three-three-seven."", ""Is there any other numbers? That was only nine digits."", ""Oh! #Um, what did you hear?"", ""Three-four-three-six-seven-."", ""Oh! it's six-six-seven. Two sixes. Sorry, I must have-have read over that."", ""Okay, so I have it as three-four-three-six-six-seven-eight-three-three-seven. Is that right?"", ""Yeah, that's right. We did it! ."", ""Okay, miss McDaniel. We show you logged the claim last Friday, June three rd."", ""Yeah, that's right. Friday afternoon. They said it would be twenty-four hours and someone would contact me, but I haven't heard a thing."", ""I'm sorry, but that's twenty-four business hours. And since the claim was logged on a Friday, it wouldn't be until this afternoon that you would be contacted."", ""You're kidding? It hasn't even been looked over it?"", ""I'm sorry, but someone should be contacting you this afternoon."", ""Well, this is kind of an emergency. Could you give me a number to contact an agent directly?"", ""I'm sorry to hear it's urgent! I see here that you have roof damage?"", ""#Uh, yes. We had a storm blow through here on Friday afternoon-."", ""Uh-huh."", ""And we were all just watching, you know, Netflix, and we heard this big BOOM. And I thought a tree went down or something."", ""Mhm."", ""But when I looked outside, there was nothing. Anyhow, a little bit later there's this knock on the door and my neighbor across the street-."", ""Uh-huh."", ""She's just standing there with this black stuff in her hands and she says to me, I think you're losing your roof. She was literally holding our roof! Well, like peices of it!"", ""Yes, it says here on the claim that high winds caused the damage."", ""Can you believe it! Our house was only built two years ago, I mean, aren't roofs supposed to last like four zero years or something?"", ""I'm so sorry to hear about the damage! Someone from our agency will be contacting you this afternoon to begin processing the claim."", ""So usually how long does it take to get it fixed?"", ""#Um, well after our agent contacts you this afternoon, it will take four eight for a representative to come out to your home to assess the damage."", ""Oh, I already know the damage. My husband went up there and looked! It tore off like a five by five foot chunk off the roof."", ""I'm very sorry to hear that. Anyhow, after the representative assessing the damage we will then finish processing the claim and will contact you when we know who will be fixing the damage."", ""Do we get to, like, pick who fixes it?"", ""I believe you can have whoever fix it as long as they charge what the damage is assessed for. But our agency has a highly reputable line of roofers that work with us-."", ""What if my husband fixes it? Can he claim the money for labor?"", ""I'm sorry, but no. It has to be licensed roofing company or it will not compensated."", ""Well, when I called to do the claim thing they said we couldn't touch it at all."", ""That's right."", ""#Um, well the emergency is that there's rain in the forecast this evening and I'm afraid that it's going to leak and cause more damage to my house."", ""Oh! Well, let me hurry and check with my supervisor on that one. Would you mind holding for a moment?"", ""Hey, thanks for checking."", ""No problem. Be back in one moment. Thanks for holding."", ""Yep."", ""Okay, you are okay to put a tarp with tacks or something that will hold the tarp in place without penetrating the roof further."", ""With tacks?"", ""I don't know, that's just what my supervisor said. You can do a temporary tarp that doesn't damage the roof in order to prevent further damage."", ""#Uh okay."", ""I'm making a note here so your agent sees that you'll be covering the site due to an upcoming storm."", ""Well, I mean it says it's probably going to-to rain, but I don't know, like, one hundred percent or anything."", ""I understand. Good to be cautious."", ""Yeah, that's what we were thinking. This is already so stressful knowing it's there and having to wait the whole weekendah."", ""Yes, I'm sorry about the wait. An agent should be reaching out to you-."", ""Oh, hey, could you hold on just a sec?"", ""#Uh, sure."", ""Yeah, thanks."", ""No problem."", ""Are you there? Hello?"", ""Hi, missus McDaniel, I'm still here."", ""Oh, hey! It was the agent! I wanted to let you know they just called and they said they'd try to get someone out here really soon to look at the roof and to get things going."", ""That's great news! I'm happy to hear you were contacted."", ""Me too! Okay."", ""Is there anything else I can help you with today?"", ""no. I think, I think that's everything. Thanks again for putting up with me. Sorry for all the drama."", ""Oh, no! Not at all! It was a pleasure, and I'm happy to hear the claim will be expedited."", ""Yeah, cross your fingers, right?"", ""Yes, I'm hoping the rain stays away for your sake."", ""Well, thanks again."", ""Thank you for calling Rivertown Insurance. Have a great day!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
742,"{""dialogue_id"": ""742"", ""turns"": {""turn_id"": [""insurance_742_000"", ""insurance_742_001"", ""insurance_742_002"", ""insurance_742_003"", ""insurance_742_004"", ""insurance_742_005"", ""insurance_742_006"", ""insurance_742_007"", ""insurance_742_008"", ""insurance_742_009"", ""insurance_742_010"", ""insurance_742_011"", ""insurance_742_012"", ""insurance_742_013"", ""insurance_742_014"", ""insurance_742_015"", ""insurance_742_016"", ""insurance_742_017"", ""insurance_742_018"", ""insurance_742_019"", ""insurance_742_020"", ""insurance_742_021"", ""insurance_742_022"", ""insurance_742_023"", ""insurance_742_024"", ""insurance_742_025"", ""insurance_742_026"", ""insurance_742_027"", ""insurance_742_028"", ""insurance_742_029"", ""insurance_742_030"", ""insurance_742_031"", ""insurance_742_032"", ""insurance_742_033"", ""insurance_742_034"", ""insurance_742_035"", ""insurance_742_036"", ""insurance_742_037"", ""insurance_742_038"", ""insurance_742_039"", ""insurance_742_040"", ""insurance_742_041"", ""insurance_742_042"", ""insurance_742_043"", ""insurance_742_044"", ""insurance_742_045"", ""insurance_742_046"", ""insurance_742_047"", ""insurance_742_048"", ""insurance_742_049"", ""insurance_742_050"", ""insurance_742_051"", ""insurance_742_052"", ""insurance_742_053"", ""insurance_742_054"", ""insurance_742_055"", ""insurance_742_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Christen speaking. How may I help you today?"", ""Hello? Hello?"", ""Hello, this is Christen speaking. How may I help you?"", ""Hello? I-I can't hear you. Let me walk. Let me walk outta this room and...can you hear me now?"", ""I can hear you just fine. Can you hear me?"", ""Yeah, I can hear you now. Sorry about that. Is this the insurance place?"", ""Yes, this is Rivertown Insurance customer care. My name is Christen. How can I help you today?"", ""Oh. Okay. So I saw your commercial and it said you could beat the competition and I want some of that ."", ""I would be happy to help you obtain a quote for any of your insurance needs. Are you looking for insurance for."", ""My truck. I need to save on my truck. Those jerks at Progressive are charging me an arm and a leg."", ""We offer several competitive automobile packages. May I get your name, sir?"", ""Why you need that? Can't you just tell me the numbers?"", ""In order to complete a comprehensive quote I'll need some basic information, especially if our call disconnects."", ""Hey, I just want some numbers, okay? I don't want to be giving anyone my information, okay? Just want a ballpark."", ""The information I can offer you will be limited, but I'll do my best. What automobile are you currently driving?"", ""I've got a two zero zero zero Chevy Silverado. Only been in one accident."", ""Okay, sir, I can tell you that our packages begin at Basic Coverage at one thousand to Complete Coverage at two thousand."", ""A month?! You wanna make me pay one thousand a month! That is ridiculous-."", ""A year, sir. This coverage is for the year."", ""Oh! A year, huh? Well. Wait a minute."", ""Sir?"", ""Get out now! You get out!"", ""Sir?"", ""Hey Caroline, I'm back. Had to put out the dogs. Okay. Let's do that basic one."", ""I'll be happy to assist you in setting up your new account. Uh, my name is Christen. What's your name, sir?"", ""Oh Christen, sorry about that Caroline ."", ""No problem. Uh, so what is your name sir, and we'll get your new account set up."", ""William Teller. Like, uh, I'm gonna tell you something."", ""So just to clarify, is that W I L L I A M--."", ""Yep."", ""and the last name T E L L E R."", ""That's right. Gotta let the dogs in again."", ""That's fine, mister Teller. Let me know when you're ready to proceed."", ""Roger!! Get in here! Get in here! Thatta boy. Go get your ball. Go get it! Okay, Caroline?"", ""#Um, are you back, mister Teller?"", ""You got dogs, Caroline?"", ""No, I but I have a cat, mister Teller."", ""Oh. The thing about cats is they don't love you like a dog, am I right?"", ""#Um, are you ready to continue setting up the account, mister William?"", ""Are we done?"", ""Just a few more questions, mister Teller. What is the best phone number for contact about your account?"", ""#Uh that would be the eight zero one -four four four -four five four four number that I'm using. That's a cell phone. Get down, Rog. Down, Boy."", ""And, uh, for future verification purposes, could you provide your mother's maiden name."", ""You want my Mama's maiden name? I don't understand, she's not gonna be on this truck's driving plan. She's too old to drive."", ""I understand mister Teller, this is just to provide us with an answer to a security question in case you call in to access your account."", ""Oh, well then. Okay. Williamiss Her maiden name was Williamiss That's how I got my first name."", ""How nice! Okay, we are almost finished setting up the account. Now I would like to go over different coverage plans and their prices."", ""I just want that basic one you said. Thousand bucks."", ""I understand, mister Teller, but I just want you to understand that the minumum coverage for Utah only guarantees twenty five thousand bodily liability per person-."", ""Hey, hey, I don't care about all that. I just want to have a card that says my truck can go on the road. If I could get away with no insurance I would but the government MAKES me get insurance. I don't get the freedom to choose NOT to and let me tell you, if I had my way-."", ""I understand, mister Teller. Legally I need to inform you of the coverage before starting your insurance plan."", ""I don't got the time. You know, let's just forget it."", ""Please, mister Teller, we have your account almost finished. I only need a credit card number and the minumum payment of three hundred and fifty dollars and we can proceed to change your insurance. Think of all the money you'll be saving!"", ""You want my credit card number now? What is this? My old insurance just sent me a bill. I ain't tell you no number. You know, just forget it."", ""I'm sorry, mister Teller. We could arrange to have a bill sent to your home. I only advise auto-pay as it will save you an additional twenty five dollars."", ""..."", ""Hello? mister Teller?""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
743,"{""dialogue_id"": ""743"", ""turns"": {""turn_id"": [""insurance_743_000"", ""insurance_743_001"", ""insurance_743_002"", ""insurance_743_003"", ""insurance_743_004"", ""insurance_743_005"", ""insurance_743_006"", ""insurance_743_007"", ""insurance_743_008"", ""insurance_743_009"", ""insurance_743_010"", ""insurance_743_011"", ""insurance_743_012"", ""insurance_743_013"", ""insurance_743_014"", ""insurance_743_015"", ""insurance_743_016"", ""insurance_743_017"", ""insurance_743_018"", ""insurance_743_019"", ""insurance_743_020"", ""insurance_743_021"", ""insurance_743_022"", ""insurance_743_023"", ""insurance_743_024"", ""insurance_743_025"", ""insurance_743_026"", ""insurance_743_027"", ""insurance_743_028"", ""insurance_743_029"", ""insurance_743_030"", ""insurance_743_031"", ""insurance_743_032"", ""insurance_743_033"", ""insurance_743_034"", ""insurance_743_035"", ""insurance_743_036"", ""insurance_743_037"", ""insurance_743_038"", ""insurance_743_039"", ""insurance_743_040"", ""insurance_743_041"", ""insurance_743_042"", ""insurance_743_043"", ""insurance_743_044"", ""insurance_743_045"", ""insurance_743_046"", ""insurance_743_047"", ""insurance_743_048"", ""insurance_743_049"", ""insurance_743_050"", ""insurance_743_051"", ""insurance_743_052"", ""insurance_743_053"", ""insurance_743_054"", ""insurance_743_055"", ""insurance_743_056"", ""insurance_743_057"", ""insurance_743_058"", ""insurance_743_059"", ""insurance_743_060"", ""insurance_743_061"", ""insurance_743_062"", ""insurance_743_063"", ""insurance_743_064"", ""insurance_743_065"", ""insurance_743_066"", ""insurance_743_067"", ""insurance_743_068"", ""insurance_743_069"", ""insurance_743_070"", ""insurance_743_071"", ""insurance_743_072"", ""insurance_743_073"", ""insurance_743_074"", ""insurance_743_075"", ""insurance_743_076"", ""insurance_743_077"", ""insurance_743_078"", ""insurance_743_079"", ""insurance_743_080"", ""insurance_743_081"", ""insurance_743_082"", ""insurance_743_083"", ""insurance_743_084"", ""insurance_743_085"", ""insurance_743_086"", ""insurance_743_087"", ""insurance_743_088"", ""insurance_743_089"", ""insurance_743_090"", ""insurance_743_091"", ""insurance_743_092"", ""insurance_743_093"", ""insurance_743_094"", ""insurance_743_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance. This is Sage, how may I assist you today?"", ""#Um, yeah. Hi. I was looking to start up auto-pay?"", ""Yes, I can help you with that. May I have your full name and birthdate please?"", ""Charlie Reynolds. April first, nineteen seventy five."", ""One moment please while I bring up your information."", ""Thanks."", ""Okay, mister Reynolds. For verification, can I have you verify your policy number please?"", ""My policy number? Where do I-where do I find that?"", ""#Um, do you have your paper statement there with you?"", ""Yeah, I have it here."", ""So your policy number should be one the upper right side-."", ""Oh, I see it. Nevermind, I see it. It's one-two-three-four-eight-eight-six-eight."", ""One -two-three-three-eight-eight-six-eight?"", ""No, no, you've got it wrong."", ""Oh, I'm sorry, let's try that again."", ""one-two-three-FOUR-eight-eight-six eight."", ""Okay, gotcha. One-two-three-four-eight-eight-six-eight. Sorry about that, I have your account all pulled up here mister Reynolds."", ""Great."", ""First of all, thank you for being a Diamond League member with Rivertown Insurance, by taking advantage of both our home and auto coverage you are saving over one hundred and fifty dollars a year!"", ""Great."", ""Okay, so you wanted to set up auto-pay?"", ""Yes. #Uh, what are my options as far as paying?"", ""Well, right now it looks like you are on a twice a year payment of five hundred and ten dollars."", ""Yeah, that sounds about right. Can we just stick to that or will I have to-have to do monthly payments?"", ""Yes, we can certainly keep you on your current billing cycle and just include auto-pay."", ""Okay, let's do that."", ""Six zero one Daffodil Court. West Valley, Utah. Eight four one one eight."", ""Yes, that looks like the address we have on file for you. Will that be the best billing address as well?"", ""Yes."", ""Okay, so now we just need either a preferred credit card or banking account number in order to finish up bill pay."", ""So you need the actual number?"", ""#Uh, yes. We'll need the number to set up the payments."", ""I don't mean to be rude, but I don't know how comfortable I am just giving out credit card and bank number."", ""#Um, I understand your concern. But I assure you that this is a secured line and that your informatino will not be messed with in any way except to set up the payment."", ""I'm a little paranoid, I know. But I had some problems with identiy theft a few years ago."", ""Oh! I'm sorry to hear that, mister Reynolds. We can have you put in your own number by using the online tool."", ""I don't know how I feel about just putting in my information online. Is there any way I can meet with someone in person?"", ""In person to set up an online payment? I never had someone ask that before."", ""Huh."", ""Would you mind, holding for a moment while I ask my supervisor?"", ""I can hold."", ""Okay, are you there, mister Reynolds?"", ""I'm still here."", ""It looks like we can connect you to an agent who can complete the information for you."", ""Okay."", ""#Um, we just need to choose from nearby agents who can-."", ""I want one close to my work. I'm more likely to have time during a break, you know?"", ""Yes, I understand that. We can look for agents near your work's location. Let me just-just navigate to the agent search engine. Okay, sorry about the delay. Information's your friend until it doesn't work, right? ."", ""Yeah, I get that."", ""Okay, I'm ready. What's your work's address?"", ""Twenty-one Mango Street. It's in Salt Lake City, Utah."", ""Zip Code?"", ""#Um, let me see. Sorry, I don't write my work's address often. I let me look it up real quick here."", ""No problem, I can wait."", ""It won't take long. I'm just-I'm just looking on the phone and here it is. Eight-four-seven-two-zero."", ""Thank you! It looks like it pulls up the city Sandy, and not Salt Lake. Does that sound right?"", ""Oh yeah. They changed the boundaries awhile back. I just, am used to the old way, I guess. Been there for twenty-five years."", ""Oh wow!"", ""Yeah."", ""Okay, well, great. And it looks like we have an office just five miles away over on Winchester Avenue."", ""That sounds perfect. Who will I be contacting?"", ""It looks like either Jennifer Barnaby or Derick Rodriguez will be contacting you within twenty-four hours."", ""Is there anyway I can request a call time?"", ""I I-."", ""You don't know? Do you need to ask someone?"", ""Yeah , I apologize. I'm kind of new and am still learning the ropes. Let me hurry and-."", ""No problem."", ""Okay, so it looks like Jennifer or Derick will contact you within twenty-four hourse, and we can't really send a message for a preferred time?"", ""Well, I'm very busy tomorrow."", ""I think-I think if you miss the call you can just, call back at your convenience and let them know when communicating would work best for you."", ""Uh-huh. And these aren't bots, right? They're real people? I'm not going to be pushing buttons to confirm anything?"", ""Oh, no sir! We have real licensed agents who will be contacting you and meeting with you as you requested."", ""And these people have had background checks?"", ""Well, yeah, they're licensed and trusted and-."", ""I guess I'll just have to ask them myself."", ""Oh."", ""Can you tell me when my next payment is due at least?"", ""Yes, just one moment while I look here. It looks like-like you're next billing cycle renews on the twenty fifth."", ""Of this month?"", ""Yes, on July twenty fifth."", ""Oh, wow. That's soon. It feels like I just barely paid the last statement-."", ""It says here sir-."", ""Yes?"", ""That you last paid January second. You're current on your payments."", ""Yes, I know that. Wow. January? That just, doesn't seem right."", ""#Um, according to our records, that was when the last payment was sent. It looks like it was a check number two zero five?"", ""Yes, that sounds right. Maybe I'm thinking of a different payment or something. Anyhow, okay. I think that's all I need. Thanks."", ""No problem, mister Reynolds. Thank you for calling. Just to confirm, you will be receiving a call from one of our agents within the next twenty-four hours."", ""On my home or cell phone?"", ""#Uh, it has here, #Um, could you actually confirm your number?"", ""Sure. It's four-three-five, eight eight eight-six eight-nine-two. That's my cell and the phone I'd like to receive the call from."", ""Yes, that is the number we have on file."", ""Good."", ""#Um, thank you again for calling."", ""Okay, good-bye then."", ""Thank you, good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
744,"{""dialogue_id"": ""744"", ""turns"": {""turn_id"": [""insurance_744_000"", ""insurance_744_001"", ""insurance_744_002"", ""insurance_744_003"", ""insurance_744_004"", ""insurance_744_005"", ""insurance_744_006"", ""insurance_744_007"", ""insurance_744_008"", ""insurance_744_009"", ""insurance_744_010"", ""insurance_744_011"", ""insurance_744_012"", ""insurance_744_013"", ""insurance_744_014"", ""insurance_744_015"", ""insurance_744_016"", ""insurance_744_017"", ""insurance_744_018"", ""insurance_744_019"", ""insurance_744_020"", ""insurance_744_021"", ""insurance_744_022"", ""insurance_744_023"", ""insurance_744_024"", ""insurance_744_025"", ""insurance_744_026"", ""insurance_744_027"", ""insurance_744_028"", ""insurance_744_029"", ""insurance_744_030"", ""insurance_744_031"", ""insurance_744_032"", ""insurance_744_033"", ""insurance_744_034"", ""insurance_744_035"", ""insurance_744_036"", ""insurance_744_037"", ""insurance_744_038"", ""insurance_744_039"", ""insurance_744_040"", ""insurance_744_041"", ""insurance_744_042"", ""insurance_744_043"", ""insurance_744_044"", ""insurance_744_045"", ""insurance_744_046"", ""insurance_744_047"", ""insurance_744_048"", ""insurance_744_049"", ""insurance_744_050"", ""insurance_744_051"", ""insurance_744_052"", ""insurance_744_053"", ""insurance_744_054"", ""insurance_744_055"", ""insurance_744_056"", ""insurance_744_057"", ""insurance_744_058"", ""insurance_744_059"", ""insurance_744_060"", ""insurance_744_061"", ""insurance_744_062"", ""insurance_744_063"", ""insurance_744_064"", ""insurance_744_065"", ""insurance_744_066"", ""insurance_744_067"", ""insurance_744_068"", ""insurance_744_069"", ""insurance_744_070"", ""insurance_744_071"", ""insurance_744_072"", ""insurance_744_073"", ""insurance_744_074"", ""insurance_744_075"", ""insurance_744_076"", ""insurance_744_077"", ""insurance_744_078"", ""insurance_744_079"", ""insurance_744_080"", ""insurance_744_081"", ""insurance_744_082"", ""insurance_744_083"", ""insurance_744_084"", ""insurance_744_085"", ""insurance_744_086"", ""insurance_744_087"", ""insurance_744_088"", ""insurance_744_089"", ""insurance_744_090"", ""insurance_744_091"", ""insurance_744_092"", ""insurance_744_093"", ""insurance_744_094"", ""insurance_744_095"", ""insurance_744_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, Rivertown Insurance, Michael speaking."", ""#Uh, hello? Is this Rivertown Insurance?"", ""Yes, ma'am. This is Michael. How may I help you today."", ""Oh, sorry. I guess I didn't hear you. I think we have a bad connection."", ""I can hear you just fine."", ""Oh, good. Okay. Maybe it's just me then. Sorry about that."", ""No worries. How can I help you today?"", ""Well, I have a policy with y'all, but I'm going through a divorce-."", ""Uh-huh."", ""And I'm going to have to change a couple of things so, uh, my ex doesn't get to be on my stuff anymore."", ""#Um, well, I'm sorry to hear about, the divorce, but I-I would be happy to help you update your information."", ""Oh, thanks! I think it's going to be a problem because most of the stuff's in his name."", ""#Uh, yes. That's going to-to be an issue if he is the primary name on the account."", ""Oh, yeah. He is. But only because he has to be the center of everything."", ""Yeah, we will-we will need him to call and verify the changes if-."", ""Well, can I check if I'm on anything?"", ""Oh yeah, we can do that. Of course. #Uh, can I get your full name, birthdate and policy number?"", ""Well, I can give you some of that. My name is Christen Julia Goodwin."", ""Okay, great. And the birthdate?"", ""December ninth, nineteen eighty-four."", ""Thanks for that. And, policy number?"", ""I don't have that. Like, I know we had some policies with Rivertown, but it was so long ago, and I'm not, very organized. So I really don't remember if I'm on like the house or the car or what."", ""Okay. We can look it up by social security number if that works?"", ""I guess. I guess that's the only way to find it?"", ""Yes, without verification of the policy number we can only search-."", ""Yeah, I get it. Okay, the number is five-two-five-."", ""Yeah-."", ""five-five-."", ""Uh-huh."", ""four four two three."", ""Great. Okay, great. Hey! Looks like it is pulling you up as the policy holder of a two zero one five Mitsubishi?"", ""Oh, thank god! Yes! Okay. Yeah, that's me totally. Can we kick him off? ."", ""Uh, yeah. We actually can take his name off since you're the main policy holder."", ""Oh, I am so relieved! Yes, take him off!"", ""Um, first I need you to verify the phone number on the account?"", ""Oh, yeah. It's eight-zero-one-five-five-five-four-four-two-four."", ""Okay, thanks for verifying. And just to be sure, you are deleting Melvin Goodwin from the auto insurance coverage?"", ""Oh, yeah."", ""Okay! He is gone."", ""Yes! ."", ""#Uh, and you said-you said earlier you wanted to change the security question?"", ""Yeah, yeah. Just to be careful."", ""Okay, for verification purposes-."", ""Yeah, I can verify the answer. What is the question?"", ""What is the name of your first pet?"", ""Oh, crap. What? What the heck? Why would I even pick that. Can you give me a hint?"", ""#Uh, no, I'm afraid I can't give you any-."", ""Oh! It's gotta be Bat! Yeah, it's gotta be my batty-boy."", ""Actually it's not-."", ""Oh, no. I wonder, yeah. Was I literal? I mean my first pet was a goldfish named Fishy, but would I do that? Maybe?"", ""Yes, the answer is Fishy."", ""Oh wow. Can't believe I remembered. Extra points for me."", ""Okay. Yeah. So, what would you like your new security question to be?"", ""What are my options?"", ""#Um, Mother's maiden name-."", ""That's way too common and my ex would know it anyways. I need something he wouldn't know."", ""Yeah, I can see-I can see that being a problem. Okay. Let me look here."", ""Is there a way I can choose a question online? I'm kind of in a hurry."", ""Oh, I'm sorry. #Uh, you can pick a new question online but we are literally just seconds from setting up-."", ""Hey-hey, it's just that he just walked in and I'm afraid he'll hear me."", ""Oh, yeah. Okay. #Um, do you have an online account set up already?"", ""No, Gloria, I don't know what time I'll be over for dinner."", ""Excuse me?"", ""Hey, hey. I was just faking cause he walked in. Okay. He's in the bathroom. No, I don't have an online account. How do I do that?"", ""I will send a link to your preferred email and it will walk you through how-how it all works."", ""Okay, yeah. That would be great."", ""#Uh, it should be nevermind. Let's just do the question now. Quick."", ""Oh! Okay. Um, let me go back to the question screen-."", ""Sorry to be such a hassle-."", ""Oh no! No problem at all. Okay, here we are."", ""Great. Do you see one that's not like obvious?"", ""Favorite movie?"", ""Oh, yeah, he doesn't even care about anything I like. That will be perfect."", ""#Oh, I'm sorry to hear that, but okay. I'm glad we found one that would work."", ""Sorry! Bet you don't get a lot of these type calls, right?"", ""Oh, you know, we get lots of different situations."", ""Oh, yeah. I bet. Okay. The answer is Say Anything. You know, that Cusack movie from the eighties? Oh my gosh, I just love it."", ""Okay, yeah. I think my mom likes that one too."", ""Mom? Oh my gosh, you're a baby!"", ""Well, no. I just-just haven't seen it. I mean I-."", ""Well go watch it, it's just-it's just...well, they don't make movies like that anymore."", ""Yeah. Well, I'll have to see if it's on Netflix or something."", ""Oh yeah. You won't be disappointed."", ""Okay, glad to get that all set for you. Is there anything else I can help you with?"", ""Yeah, I still want to do that online thing."", ""Oh, yeah. I can help you with that. Will you please confirm your email?"", ""It's Christengoodwin at xyz dot com."", ""Great, that's what we have on file for you. You will receive a confirmation email within the next twenty-four hours. The email will walk you through the online enrollment. Please keep in mind the link will expire in seventy two hours if not accessed."", ""Oh, okay. I better keep an eye out."", ""Great. Is there anything else I can help you with today?"", ""Oh, no, babe. You've been a peach. Sorry to call you Gloria earlier ."", ""Oh, yeah. I understand. #Um, Thanks for calling Rivertown Insurance."", ""What's that?"", ""Oh, I was just saying thanks for calling."", ""Oh. Okay. Yeah, thanks for your help today."", ""Have a great rest of your day."", ""Okay, yeah. You too.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
745,"{""dialogue_id"": ""745"", ""turns"": {""turn_id"": [""insurance_745_000"", ""insurance_745_001"", ""insurance_745_002"", ""insurance_745_003"", ""insurance_745_004"", ""insurance_745_005"", ""insurance_745_006"", ""insurance_745_007"", ""insurance_745_008"", ""insurance_745_009"", ""insurance_745_010"", ""insurance_745_011"", ""insurance_745_012"", ""insurance_745_013"", ""insurance_745_014"", ""insurance_745_015"", ""insurance_745_016"", ""insurance_745_017"", ""insurance_745_018"", ""insurance_745_019"", ""insurance_745_020"", ""insurance_745_021"", ""insurance_745_022"", ""insurance_745_023"", ""insurance_745_024"", ""insurance_745_025"", ""insurance_745_026"", ""insurance_745_027"", ""insurance_745_028"", ""insurance_745_029"", ""insurance_745_030"", ""insurance_745_031"", ""insurance_745_032"", ""insurance_745_033"", ""insurance_745_034"", ""insurance_745_035"", ""insurance_745_036"", ""insurance_745_037"", ""insurance_745_038"", ""insurance_745_039"", ""insurance_745_040"", ""insurance_745_041"", ""insurance_745_042"", ""insurance_745_043"", ""insurance_745_044"", ""insurance_745_045"", ""insurance_745_046"", ""insurance_745_047"", ""insurance_745_048"", ""insurance_745_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello Rivertown Insurance, this is Sheila how can I help you?"", ""Yeah, hi I need to report a car accident."", ""You want to report an accident?"", ""Yeah, some crazy guy came speeding down a hill, and smashed into me!"", ""I am sorry to hear that."", ""Yeah I am very upset about it."", ""I am going to need some information. What is your name please?"", ""Uh yeah I can hardly think. This never happened to me before."", ""I understand. And your name is?"", ""Oh yeah, I am Sandy Hillson."", ""Sandy, what is your policy number?"", ""I don't know what is wrong with people. If they are going to talk on the phone, they should not be driving!"", ""Yes, I agree with you completely. Sandy do you have you policy number?"", ""You know I was just going to do my laundry that's all. The sun was shining. It's not like it was raininng or anything."", ""It is very upsetting to have an accident."", ""It is especially when you are a very careful driver!"", ""Do you have your policy number?"", ""yeah it's five five seven one two six three two."", ""Did you say five five seven one two six three two?"", ""Uh yeah that's right."", ""And your date of birth?"", ""I am two eight. My birthday is May tenth, nineteen ninety three."", ""And the date and time of the accident?"", ""May first, twenty twenty one. I am in terrible pain all over my body! Yeah the time. It was around noon."", ""I am sorry that you are in pain. Can you tell me what happened in the accident?"", ""Yeah I was going to do my laundry like I said, and I had stopped to make a left turn. My car was not even moving!"", ""And you were hit?"", ""Yeah, I was stopped at the entrance to the strip mall at Falcon and twenty fifth, and another car came down a hill, cr."", ""Oh I am so sorry. What town did this happen in?"", ""Rosewood."", ""And what state did this happen in?"", ""Ohio. USA."", ""What kind of car were you driving?"", ""A two zero one six Ford Focus."", ""And the other driver?"", ""Uh he was driving a big SUV, I am not sure what make it was."", ""Okay, and I will need your drivers license number."", ""My license number is two five eight seven one three two two. That was two five eight seven one three two right?"", ""That was two five eight seven one three two right?"", ""Yes."", ""Would you like to file a claim?"", ""Yes, I do, but can I do it later online? I am in so much pain. I need to go and lie down."", ""Yes you can do it on our website. Rivertown dot com."", ""Okay, I would rather do that, when I am feeling better."", ""I have entered all the information into the computer, and it will be reviewed by our accident team."", ""Okay good."", ""Before we hang up, is there anything else I can do for you?"", ""No, that is it for now."", ""Thank you for calling Rivertown. Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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This is Curtis."", ""Hello, Curtis. I'm calling about maybe getting some-some information for a Condo?"", ""Are you thinking of a Condo insurance policy?"", ""#Uh, yes. I know-I know that my Condo's Master Insurance that is included in the HOA covers some thing?"", ""Uh-huh."", ""But, I was talking to a gal, and she says there's quite a few things it doesn't cover? Especially if I make improvements on the condo in the future?"", ""Yeah, that's right. Just to be clear, you're purchasing this condo, right? Not a renter?"", ""Yes, that's right."", ""Okay, so yeah, condo insurance is more like home insurance. You'll see that most Master Insurance plans that come with the HOA cover just typical outside stuff, like if there's roof damage, or if there's damage to the building itself-."", ""Yes. I've got the information here, and it doesn't look like it protects against water damage from, flooding or earthquakes?"", ""Oh, yeah. Most policies don't cover that-you usually have to go extra. Like we offer Condo Basic and Condo Preferred policies? The Preferred policy would help protect against all that water stuff."", ""Good to know! I'm on the top floor, so I'm not too worried about flooding. And we haven't had an earthquake here in like, what? Like twenty years?"", ""Yes, no major earthquakes for sure. I mean, you never can tell. But I hear where you're coming from."", ""So, I think, maybe if you could tell me more about the small one?"", ""Condo basic?"", ""Yes, please. Condo basic."", ""With your condo basic, you'll get coverage for like, damage or theft of your inside stuff, and like, if anyone gets hurt on your property? Weird, but true. I've had so many calls about balconies you wouldn't believe it."", ""Oh! Interesting!"", ""Yeah. So, I mean you need insurance in order to even have the condo, right?"", ""Yes, it's mandatory."", ""So, I think Condo Basic would be a good fit for you. And if you ever want to upgrade to Condo Preferred it's only like, a hundred dollars difference."", ""Seriously?"", ""Oh, yeah. Most policies don't cover that-you usually have to go extra. Like we offer Condo Basic and Condo Preferred policies? The Preferred policy would help protect against all that water stuff."", ""#Um, so, what is the cost of the Condo Basic and Condo Preferred?"", ""Oh, sorry. Getting a little ahead of myself. So our Condo Basic is the low price of five hundred for an entire year, while Condo Preferred is six hundred a year."", ""Wow! I thought it would be a lot more."", ""Yeah, it's pretty affordable. I think people would be consider condos more if they knew the HOA is kind of balanced by how affordable insurance is."", ""It really is a pleasant surprise!"", ""Well, how about we set up an account for you and get you enrolled?"", ""#Uh, I'm not quite set yet? I don't know my closing date exactly."", ""Well, what I can do for you, I'm sorry-I didn't catch your name?"", ""Karen. Karen Oldsworld."", ""What we can do for you Karen, is get you in our system and then when you're ready to add a-a date of beginning the policy, we're just a quick call away."", ""Well, maybe. Maybe it would be one less thing to worry about."", ""Yeah, one less thing to worry about. Definitely."", ""#Um...okay. Let's do it."", ""Great! So I'm just going to go ahead and create an account for you. So, your name is Karen Oldswold?"", ""That's Oldsworld. O-l-d-s-w-o-l-d."", ""Thank you for that. And your birthdate?"", ""March twenty-fifth, nineteen eighty one."", ""And best phone number?"", ""That would be, eight-zero-one, nine-six-six, one-eight-six-two."", ""Great! And now, what will your mailing address be? Do you know?"", ""I actually don't have that info with me right now?"", ""No, I totally understand. I'm just going to put N.A. in here for now, just so we don't get a prompt that the field is empty, and be sure to update that when you call back in."", ""Oh, great. Thanks."", ""You can also make changes on our website?"", ""Oh, that's convenient."", ""Yeah. Can I get the best email for you?"", ""#Um, sure. My email is k-o-l-d-s-w-o-l-d at one two three dot com."", ""Great. Got it. Okay. And would you prefer text or email alerts for your account?"", ""I would prefer text, if that's okay."", ""Surely. Yeah, I'll note that."", ""Great. Thanks."", ""So, just for security purposes, we're going to need your social security number and we'll set up a security question for you as well. Are you in a good place where you can provide me with that info?"", ""Yeah, I'm just here at home."", ""Great. Always want to make sure the customers aren't like, in public, or something, you know? ."", ""Well, I appreciate that. So you want the social first?"", ""Yes, please."", ""It's five-six-six-."", ""Uh-huh."", ""two-two, five-five-five-two."", ""Great! I've updated and created an account for you, Karen. The computer's gonna make you a policy number now. You'll need this number when you call in to start your policy. It saves a lot of time."", ""Okay. Would you mind holding just a sec while I grab a pencil?"", ""Oh, yeah. Sure. Go right ahead."", ""Thanks."", ""No problem."", ""Okay, I'm back and ready! What's the number."", ""Whoa! You were too quick the computer's being slow today. Still processing."", ""Technology is the best unless it doesn't work, right?"", ""That's for sure. I don't know what it is, but everything is so slow today!"", ""End of the week-I'm feeling it too."", ""Yeah that's gotta be it. Computer needs a weekend ."", ""."", ""Okay, here we go. Ready?"", ""You bet!"", ""It's seven-seven-seven-two-."", ""Mhm."", ""six-four-six-seven."", ""Okay. So, just to be sure, it's seven-seven-seven-two, six-four-six seven?"", ""Yep, that's it."", ""Wonderful!"", ""You'll also be receiving a confirmation email of that policy number along with a link to start up your online account access."", ""Okay, I'll keep an eye out for that."", ""Now, as soon as you know the address of the condo and the closing date-."", ""Yeah, I should actually be getting a call from my agent here later in the day."", ""Great. Yeah, I'd call as soon as you know and get that taken care of."", ""Will do. Do you have a direct line that I should call?"", ""#Uh, we're all trained to provide excellent service? So just calling our main, customer service number should be fine. I'm making a note here that we chatted and what your plans are as far as the Condo Policy."", ""Okay, sounds good."", ""Well, congratulations on the Condo, and I hope that I addressed all your needs today?"", ""Absolutely! Thanks for talking me through all the particulars."", ""Oh, yeah-no problem at all. It was a pleasure."", ""Same here. Take care."", ""You too-And thanks for calling Rivertown. Have a great rest of your week."", ""You too. Bye for now."", ""Bye."", ""Mhm.""], ""dialogue_acts"": [[], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
747,"{""dialogue_id"": ""747"", ""turns"": {""turn_id"": [""insurance_747_000"", ""insurance_747_001"", ""insurance_747_002"", ""insurance_747_003"", ""insurance_747_004"", ""insurance_747_005"", ""insurance_747_006"", ""insurance_747_007"", ""insurance_747_008"", ""insurance_747_009"", ""insurance_747_010"", ""insurance_747_011"", ""insurance_747_012"", ""insurance_747_013"", ""insurance_747_014"", ""insurance_747_015"", ""insurance_747_016"", ""insurance_747_017"", ""insurance_747_018"", ""insurance_747_019"", ""insurance_747_020"", ""insurance_747_021"", ""insurance_747_022"", ""insurance_747_023"", ""insurance_747_024"", ""insurance_747_025"", ""insurance_747_026"", ""insurance_747_027"", ""insurance_747_028"", ""insurance_747_029"", ""insurance_747_030"", ""insurance_747_031"", ""insurance_747_032"", ""insurance_747_033"", ""insurance_747_034"", ""insurance_747_035"", ""insurance_747_036"", ""insurance_747_037"", ""insurance_747_038"", ""insurance_747_039"", ""insurance_747_040"", ""insurance_747_041"", ""insurance_747_042"", ""insurance_747_043"", ""insurance_747_044"", ""insurance_747_045"", ""insurance_747_046"", ""insurance_747_047"", ""insurance_747_048"", ""insurance_747_049"", ""insurance_747_050"", ""insurance_747_051"", ""insurance_747_052"", ""insurance_747_053"", ""insurance_747_054"", ""insurance_747_055"", ""insurance_747_056"", ""insurance_747_057"", ""insurance_747_058"", ""insurance_747_059"", ""insurance_747_060"", ""insurance_747_061"", ""insurance_747_062"", ""insurance_747_063"", ""insurance_747_064"", ""insurance_747_065"", ""insurance_747_066"", ""insurance_747_067"", ""insurance_747_068"", ""insurance_747_069"", ""insurance_747_070"", ""insurance_747_071"", ""insurance_747_072"", ""insurance_747_073"", ""insurance_747_074"", ""insurance_747_075"", ""insurance_747_076"", ""insurance_747_077"", ""insurance_747_078"", ""insurance_747_079"", ""insurance_747_080"", ""insurance_747_081"", ""insurance_747_082"", ""insurance_747_083"", ""insurance_747_084"", ""insurance_747_085"", ""insurance_747_086"", ""insurance_747_087"", ""insurance_747_088"", ""insurance_747_089"", ""insurance_747_090"", ""insurance_747_091"", ""insurance_747_092"", ""insurance_747_093"", ""insurance_747_094"", ""insurance_747_095"", ""insurance_747_096"", ""insurance_747_097"", ""insurance_747_098"", ""insurance_747_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, thanks for calling Rivertown Insurance. This is Savannah, how may I help today?"", ""Good morning! I just needed to add a person to my policy?"", ""I can assist with that. May I have your full name and date of birth, please?"", ""Yes, my name is Rae Fielder. My birthday is August tenth nineteen-seventeen nine."", ""Thanks for verifying that, miss Fielder. Do you happen to have your policy number handy?"", ""#Uh, no, but I can find a statement real quick. Is that alright?"", ""Sure. We could also verify social security number and phone number if that's easier."", ""I know I have the billing statement right here, I just need to look for just a second."", ""Oh, okay. No problem. You may also want to consider online billing? Not so many papers to keep track of."", ""Okay, I found the statement! #Um, I'm not interested in online billing right now. I'd rather have a hard copy for my insurance bill."", ""Sure, no problem. Okay, what's you-what's your policy number."", ""Let me see here. It looks like it's nine-eight-seven-six-."", ""Uh-huh."", ""Four-two-four-five."", ""Okay, thanks for verifying your policy, miss Fielder. First of all, I want to thank you for being a loyal customer with us for the past five years. We really appreciate your business."", ""Oh, yeah. Sure."", ""I see you have both Home Complete and Preferred Auto policies with us?"", ""Yes, that's right. I just needed to add my daughter to the auto insurance as a driver."", ""Well, did she just get her license?"", ""Yes we're all both excited and scared."", ""Yeah, that's a big change for sure."", ""No kidding. She's my first driver, so it's been a very different experience."", ""I bet. I remember when I first started driving. Stay of the sidewalks, right? ."", ""Well, I wouldn't go that far. My daughter, Lily, is very responsible."", ""I'm glad to hear that. You don't always get that with teens."", ""Yes, we're very lucky. Straight A student too. Planning on finishing an associate's degree by the time she-she's done with high school."", ""Oh, wow! That's awesome."", ""Yeah, we'll keep her ."", ""So, as your daughter is sixteen and a first time driver."", ""Uh-huh."", ""This will increase your rates a bit."", ""Well, I expected an increase. How much more will it cost?"", ""#Um, let's put her in the system and see. What's her full name?"", ""Lily Anne Fielder."", ""Is that L-i-l-y and A-n-n?"", ""Yes, on Lily, but the Anne has an e on the end."", ""Great, got it. And what's Anne's date of birth?"", ""September twenty-first, two thousand and five."", ""Okay, great. And you mentioned she does well in school?"", ""Yes, she's an honor's student."", ""Have her keep her report cards. Rivertown actually decreases the amount by fifteen dollars each six months for good student rewards."", ""Oh, great! Every little bit helps, right?"", ""That's for sure. Okay-so right now you're paying fifteen hundred for our Preferred Auto coverage which provides both comprehensive and collision-."", ""Yes, I'm aware of our coverage. Sorry, I'm just kind of in a hurry."", ""I understand, ma'am. No problem."", ""Great, so how much will it cost to add Lily?"", ""Being a beginning driver, it looks like, it will be an additional fifteen hundred to insure Lily on your current plan."", ""What?"", ""This price is typical for all insurance agencies, we acutally provice one of the more generous coverage options for beginning drivers at a competitive price."", ""I had no idea."", ""Well, if it helps, we can change your billing so it's monthly instead of bi-annual? This way it gives you a smaller amount to pay each month instead of a lump cost of fifteen hundred every six months?"", ""Hold on-I just need to process for a moment."", ""#Uh, yeah, no problem."", ""So, so will it be. #Um, is there any way to -."", ""Reduce the coverage?"", ""Yes! Reduce the coverage. Yes."", ""Well, you are currently on our mid-tier policy which offers both-."", ""Yes, I understand what it offers. Is there a simpler one?"", ""#Um, our Basic Auto is only five hundred a year? But it only offers collision? And it's a higher deductible."", ""So, a five hundred dollar difference?"", ""Yes. Without the great benefits of our-."", ""And would Lily's decrease by five hundred as well?"", ""Unfortunately, new drivers will cost that fifteen hundred no matter what coverage you're on."", ""#Oh. It's just how it is, I guess?"", ""Exactly."", ""Okay. Well. I guess, we have to do what we have to do."", ""So, add your daughter to the current Preferred Auto policy?"", ""Yes. Please."", ""Great! Let's just get a few more details."", ""Okay."", ""Just to confirm, the automobile we currently have on file for you is the two-thousand seventeen Nissan Pathfinder?"", ""Correct."", ""And do you have a driver's license number?"", ""Yes, one minute. Lily! Lily! Bring me your license."", ""If she isn't there-."", ""She's here. Okay, yeah-she's getting it right now."", ""Okay, that's great."", ""Alright, the number is six-five-five-four-two-three-one-one."", ""Six-five-five--four-two-three-one-one?"", ""Yes. That's it."", ""Okay, great. Thanks for that information. It looks like your next payment will be due on August thirty first, but we can add Lily now by either, paying for the time until the new billing cycle starts, or-."", ""Yes, let's just do that. And then the mailed bill will come at the regular time?"", ""That's right."", ""Okay. So, what do you need for me to pay for now?"", ""I will need a credit card number or we could also do a single checking account withdrawal."", ""Let's do credit card."", ""And you're not interested in autopay at this time? It may help-."", ""No thank you. Are you ready for the card number?"", ""Yes, Ma'am."", ""Two-five-six-five. Eight-four-four-four. Nine-three-three-three. Seven-two-two-two. Expiration September twenty twenty-three."", ""Great! And CVV code?"", ""Three four five."", ""Okay, I will send a receipt to the email we have on file, and your updated insurance cards should arrive within the next three to five business days."", ""Is is the raefielder at one two three dot com email address?"", ""That's correct, ma'am."", ""Okay, well thanks for everything. Guess it's first diapers then insurance, right?"", ""That's right. Is there anything else I can do for you today?"", ""That's it. You have a good one."", ""Thank you for calling Rivertown Insurance, have a wonderful rest of your day."", ""Yep, you too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
748,"{""dialogue_id"": ""748"", ""turns"": {""turn_id"": [""insurance_748_000"", ""insurance_748_001"", ""insurance_748_002"", ""insurance_748_003"", ""insurance_748_004"", ""insurance_748_005"", ""insurance_748_006"", ""insurance_748_007"", ""insurance_748_008"", ""insurance_748_009"", ""insurance_748_010"", ""insurance_748_011"", ""insurance_748_012"", ""insurance_748_013"", ""insurance_748_014"", ""insurance_748_015"", ""insurance_748_016"", ""insurance_748_017"", ""insurance_748_018"", ""insurance_748_019"", ""insurance_748_020"", ""insurance_748_021"", ""insurance_748_022"", ""insurance_748_023"", ""insurance_748_024"", ""insurance_748_025"", ""insurance_748_026"", ""insurance_748_027"", ""insurance_748_028"", ""insurance_748_029"", ""insurance_748_030"", ""insurance_748_031"", ""insurance_748_032"", ""insurance_748_033"", ""insurance_748_034"", ""insurance_748_035"", ""insurance_748_036"", ""insurance_748_037"", ""insurance_748_038"", ""insurance_748_039"", ""insurance_748_040"", ""insurance_748_041"", ""insurance_748_042"", ""insurance_748_043"", ""insurance_748_044"", ""insurance_748_045"", ""insurance_748_046"", ""insurance_748_047"", ""insurance_748_048"", ""insurance_748_049"", ""insurance_748_050"", ""insurance_748_051"", ""insurance_748_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello there! My name is Bob and I will be happy to help you today."", ""#Um hi Bob, do I have the right number?"", ""You have reached Rivertown Insurance."", ""Oh Okay. Yes, I have the right number."", ""Who do I have the pleasure of speaking with today?"", ""My name is John Smith."", ""Hi John! What can I help you with today?"", ""Well, I needed to cancel one of my insurance plans."", ""No problem, I can help you with that. Which plan are you interested in canceling?"", ""It is the the pet insurance plan."", ""Sure John, I can do that for you. I will just need some information."", ""#Uh Okay, sorry."", ""No need to be sorry John, you are doing great."", ""Well if you can't already tell, my cat passed away."", ""I understand and I am sorry to hear that."", ""Thank you so much, I really appreciate that."", ""You are very welcome. Would you like to call back another time?"", ""#Um, no I'm fine. I just needed a second."", ""No problem at all John. Now, can I have your full name?"", ""Sure, it is John Smith."", ""Can I have the last four digits of your social security number?"", ""It is five seven two, wait, did you say plan number?"", ""I am looking for the last four digits of the social security number on the account."", ""Can I give you the plan number first? I have it right in front of me."", ""I have to go in order of the system please."", ""Oh okay, it is just that my computer battery is dying so I don't want to lose it."", ""Let me see if I can skip ahead in the system."", ""Hold on, you know what?"", ""Yes, John?"", ""I can just write it down on my end. Can you hold a second?"", ""Yes sir, no worries. I will be right here."", ""I'm back with a pen and writing it down."", ""I'm happy to hear it all worked out John. Can we continue with the last four of your social security number?"", ""Yes, it is three, two, five, one."", ""Three, two, five, one. Got it, thank you."", ""Is it time for the plan number?"", ""Yes John, I will have the plan number now please."", ""It's five seven two nine three."", ""Five seven two nine three, got it! Thank you John."", ""No problem."", ""Now I see it was the pet insurance plan level two, is that correct?"", ""Yes, that is the one."", ""Since you are canceling today, you will be receiving a refund of the prepaid part you did not use the remaining of this month."", ""#Um Okay, a little good news."", ""Yes John, that refund will be one hundred twenty eight dollars and nine cents."", ""Thanks, when will that come back to me?"", ""A check will automatically go out in the mail today and should be received in five to seven days."", ""Sounds good, thanks for all your help."", ""Is there anything else I can help you with today?"", ""No, that will be all."", ""Okay John, again sorry for your loss and thank you for choosing Rivertown Insurance."", ""Thanks again Bob, Bye."", ""You are welcome John. Have a good day. Good bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
749,"{""dialogue_id"": ""749"", ""turns"": {""turn_id"": [""insurance_749_000"", ""insurance_749_001"", ""insurance_749_002"", ""insurance_749_003"", ""insurance_749_004"", ""insurance_749_005"", ""insurance_749_006"", ""insurance_749_007"", ""insurance_749_008"", ""insurance_749_009"", ""insurance_749_010"", ""insurance_749_011"", ""insurance_749_012"", ""insurance_749_013"", ""insurance_749_014"", ""insurance_749_015"", ""insurance_749_016"", ""insurance_749_017"", ""insurance_749_018"", ""insurance_749_019"", ""insurance_749_020"", ""insurance_749_021"", ""insurance_749_022"", ""insurance_749_023"", ""insurance_749_024"", ""insurance_749_025"", ""insurance_749_026"", ""insurance_749_027"", ""insurance_749_028"", ""insurance_749_029"", ""insurance_749_030"", ""insurance_749_031"", ""insurance_749_032"", ""insurance_749_033"", ""insurance_749_034"", ""insurance_749_035"", ""insurance_749_036"", ""insurance_749_037"", ""insurance_749_038"", ""insurance_749_039"", ""insurance_749_040"", ""insurance_749_041"", ""insurance_749_042"", ""insurance_749_043"", ""insurance_749_044"", ""insurance_749_045"", ""insurance_749_046"", ""insurance_749_047"", ""insurance_749_048"", ""insurance_749_049"", ""insurance_749_050"", ""insurance_749_051"", ""insurance_749_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, Rivertown Insurance."", ""What's so good about it?"", ""#Um, well."", ""I am just kidding with you."", ""Oh Okay."", ""I really got you there, didn't I?"", ""Yes you did, sir."", ""Sorry, just trying to have a little fun."", ""What can I do for you today?"", ""I kind of forgot what I was calling about."", ""No worries. Would you like to?"", ""Hold on! I got it, I think."", ""Yes sir, please go ahead with your request."", ""#Er, don't rush me."", ""I apologize, let's start over."", ""That sounds like a good idea."", ""My name is Michael, and you are?"", ""#Uh, just call me Frank."", ""Will do. What can I help you with Frank?"", ""I need to reset my password."", ""I can help you with that. I just need a little information."", ""#Um, can I make it my old password from when I first signed up?"", ""Unfortunatley, we can not repeat passwords."", ""#Er, fine."", ""Now, Frank, can I have the last four digits of you social security number?"", ""Shouldn't you have this information?"", ""This is just for verification purposes."", ""Oh Okay, nine, one, two, zero."", ""Nine, one, two, zero. Got it!"", ""Can I change it now?"", ""Lastly, I will need your date of birth."", ""Wow, you need a lot of information!"", ""Yes sir. This is for the security of your account."", ""November first."", ""And the year."", ""The year too?"", ""Yes, please."", ""Nineteen forty five."", ""Nineteen forty five, got it. Thank you."", ""You're welcome, I guess."", ""Now, what would you like the new password to be?"", ""#Um, can I make it numbers?"", ""Yes, it can be number or letters or both."", ""How many digits?"", ""The minimum is five."", ""Okay, two, seven, five, four, eight."", ""Two, seven, five, four, eight. Got it!"", ""#Er, finally."", ""Your password has been changed. Is there anthing else I can help you with today?"", ""No."", ""Well then Frank, it was a pleasure helping you today. Have a good day."", ""Okay, Michael was it? Bye."", ""Yes sir. Good bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
750,"{""dialogue_id"": ""750"", ""turns"": {""turn_id"": [""insurance_750_000"", ""insurance_750_001"", ""insurance_750_002"", ""insurance_750_003"", ""insurance_750_004"", ""insurance_750_005"", ""insurance_750_006"", ""insurance_750_007"", ""insurance_750_008"", ""insurance_750_009"", ""insurance_750_010"", ""insurance_750_011"", ""insurance_750_012"", ""insurance_750_013"", ""insurance_750_014"", ""insurance_750_015"", ""insurance_750_016"", ""insurance_750_017"", ""insurance_750_018"", ""insurance_750_019"", ""insurance_750_020"", ""insurance_750_021"", ""insurance_750_022"", ""insurance_750_023"", ""insurance_750_024"", ""insurance_750_025"", ""insurance_750_026"", ""insurance_750_027"", ""insurance_750_028"", ""insurance_750_029"", ""insurance_750_030"", ""insurance_750_031"", ""insurance_750_032"", ""insurance_750_033"", ""insurance_750_034"", ""insurance_750_035"", ""insurance_750_036"", ""insurance_750_037"", ""insurance_750_038"", ""insurance_750_039"", ""insurance_750_040"", ""insurance_750_041"", ""insurance_750_042"", ""insurance_750_043"", ""insurance_750_044"", ""insurance_750_045"", ""insurance_750_046"", ""insurance_750_047"", ""insurance_750_048"", ""insurance_750_049"", ""insurance_750_050"", ""insurance_750_051"", ""insurance_750_052"", ""insurance_750_053"", ""insurance_750_054"", ""insurance_750_055"", ""insurance_750_056"", ""insurance_750_057"", ""insurance_750_058"", ""insurance_750_059""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi, yes, I'm calling today Id like to pay my bill. I always pay the same day my rent is due."", ""Alright. And just for future reference, theres a way to pay your bill online at our website."", ""I don't use the Internet. It doesn't make sense to me."", ""Thats fine, sir. Could I just have your name?"", ""It's Jem Mae."", ""Thats a very unique first name, sir."", ""Yeah. My mother picked it, not me. She spelled it funny."", ""Very funny, sir. And do you spell your first name g. e. m.?"", ""Not like that. You spell it j. e. m. My last names spelled different than you think, too."", ""Your last name isn't spelled like the month? #Er May?"", ""No, it's spelled m. a. e."", ""Just a few more pieces of information to verify it's you thats calling. What then is your birthday?"", ""It's June seventh, nineteen sixty-four."", ""So your name is Mae but instead you were actually well you were born in June."", ""The ironies of life."", ""Could I have your phone number?"", ""Yeah, it's six one four, seven two three, three zero three seven. #Er no, the last four numbers are three zero five seven."", ""So six one four, seven two three, three zero five seven?"", ""Right, thats it."", ""And now your social security number."", ""What do you need that for?"", ""You could alternately provide your customer number. It's on your bill near the top."", ""I don't see it anywhere. It says customer number next to it?"", ""Yes, thats right, sir."", ""It's not on here."", ""Then I'm going to need your social security number."", ""I don't like giving out my social security number over the phone."", ""Are you in a public place? I can see why that might be a concern for you."", ""No, I'm in my apartment, but people can hear going by."", ""Is there somewhere you could go where you could safely give me a place youd be able to safely share that number?"", ""I don't think they can hear me in my closet. Give me a second. Ok, so it's five one seven, eight one, three five oh nine."", ""Just to verify that was five one seven eight, one three, five oh nine?"", ""Yeah, thats it. Oh, this window! I really need to get in there and clean this sometime. Maybe when I."", ""Ok, and then I need your answer to your security question. What is your best friends name?"", ""My best friend? Oh, I know. I put my cat. His name is mister Gigglebottoms."", ""Absolutely right. I wondered about that. That would be a strange name for a person. But I'm sure it suits your cat."", ""Hes a good cat. I named him that as a joke."", ""It's a very funny joke, sir. Ive got your account pulled up. For future reference, you can set up auto billing so you don't have to call every month. It would automatically bill your credit card at the same time every month."", ""How am I going to keep track of it if I don't call every time?"", ""Well, you receive an email telling you that your card has been billed."", ""But I told you, I don't get on the Internet."", ""Thats right. You did say that. I apologize."", ""And I just want to pay this months bill. Not that continuing basis like you were saying."", ""Ok, and what is the bills invoice number?"", ""I'm looking on here and I don't see anything marked invoice."", ""It's a six digit number followed by a dash and then three digits. It should be near the top of the bill."", ""I don't see oh there it is. It's five one seven one two three dash four four nine."", ""Just to verify thats five one seven one two three dash four four nine?"", ""Yeah, thats right."", ""Ok then, sir. Ill need your credit card number and CVV."", ""Ok, it's a Mastercard. The number is, let me see here, where did I?"", ""Take your time, sir."", ""Ah, I found it. It's seven one two four, six seven two seven, three five one five, four two seven eight."", ""And the day it expires with the security code?"", ""It expires May twenty twenty-two. The code thing is six seven seven."", ""Alright, Ive got that entered for you. The next time your payment is due will be August first."", ""Right. Ill call again when that rolls around."", ""Well thank you for doing business with Massive Dynamic. Enjoy the rest of your day."", ""Yeah, ok. Goodbye."", ""Goodbye.""], ""dialogue_acts"": [[""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
751,"{""dialogue_id"": ""751"", ""turns"": {""turn_id"": [""insurance_751_000"", ""insurance_751_001"", ""insurance_751_002"", ""insurance_751_003"", ""insurance_751_004"", ""insurance_751_005"", ""insurance_751_006"", ""insurance_751_007"", ""insurance_751_008"", ""insurance_751_009"", ""insurance_751_010"", ""insurance_751_011"", ""insurance_751_012"", ""insurance_751_013"", ""insurance_751_014"", ""insurance_751_015"", ""insurance_751_016"", ""insurance_751_017"", ""insurance_751_018"", ""insurance_751_019"", ""insurance_751_020"", ""insurance_751_021"", ""insurance_751_022"", ""insurance_751_023"", ""insurance_751_024"", ""insurance_751_025"", ""insurance_751_026"", ""insurance_751_027"", ""insurance_751_028"", ""insurance_751_029"", ""insurance_751_030"", ""insurance_751_031"", ""insurance_751_032"", ""insurance_751_033"", ""insurance_751_034"", ""insurance_751_035"", ""insurance_751_036"", ""insurance_751_037"", ""insurance_751_038"", ""insurance_751_039"", ""insurance_751_040"", ""insurance_751_041"", ""insurance_751_042"", ""insurance_751_043"", ""insurance_751_044"", ""insurance_751_045"", ""insurance_751_046"", ""insurance_751_047"", ""insurance_751_048"", ""insurance_751_049"", ""insurance_751_050"", ""insurance_751_051"", ""insurance_751_052"", ""insurance_751_053"", ""insurance_751_054"", ""insurance_751_055"", ""insurance_751_056"", ""insurance_751_057"", ""insurance_751_058"", ""insurance_751_059"", ""insurance_751_060"", ""insurance_751_061"", ""insurance_751_062"", ""insurance_751_063"", ""insurance_751_064"", ""insurance_751_065"", ""insurance_751_066"", ""insurance_751_067"", ""insurance_751_068"", ""insurance_751_069"", ""insurance_751_070"", ""insurance_751_071"", ""insurance_751_072"", ""insurance_751_073"", ""insurance_751_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello? Spectrum, can you please hold?"", ""Yeah, Ill hold."", ""Hi there. Sorry for the delay. My name is Jane and Ill be assisting you today."", ""Hi, Jane."", ""What can I help you with?"", ""Ive been charged twice for last months service. So I want to cancel automatic billing and just do it by hand."", ""You want to pay by the month now, is that what you mean?"", ""Right exactly. But I want you to fix my over charge first."", ""Let me look into that for you. Ill need your name, date of birth and customer number."", ""Ok. Well I'm Tom Worth."", ""And when were you born, Tom?"", ""I was born two four seventy-two."", ""All right. And do you have your customer number handy?"", ""Where can I find that? On the original bill? I have this coming to me digitally."", ""It's fine if you don't know your customer number."", ""Wait, I think I wrote it down when I started. Itd be back here, over by the no thats not it. #Uh, or it could be in the no, not there either. Wait, I think I know where it is, it's probably under the."", ""It's fine if you don't know. I can get you logged in by asking you other information."", ""I found it. It's right here."", ""Go ahead whenever you're ready."", ""It's four one seven two, three four six four."", ""And you said your name is Tom Worth?"", ""Yes, thats right."", ""I'm sorry, that number doesn't match your account."", ""Oh? Oh wait. This is Spectrum, right? I goofed and gave you the number to my other account. I can give you my Spectrum customer number."", ""Yes, that would be great."", ""It's five one seven six, two four three four."", ""Ah, there we go! All set. And now you said you wanted to cancel automated billing, Tom?"", ""I did say that, but first I want you to look at the over charge. Your system billed me twice last month instead of once."", ""I do see a discrepancy here. I'm sorry about that, Tom. Give me just a moment and Ill get that all fixed for you."", ""And thatll be on my credit card?"", ""Yes, itll show up on your credit card statement as a negative indicating the charge was eliminated."", ""All right. Thanks for that. Can you believe this weather today?"", ""It's downright gorgeous for Ohio. I used to live somewhere this would be considered cold."", ""Down South?"", ""Yes, but probably not like you're thinking. In the Caribbean Islands."", ""Really, it's that warm there?"", ""It's eighty-five there this morning."", ""We may get up to that by the end of the day."", ""Maybe."", ""So about cancelling that the automatic billing thing?"", ""Yes, lets do that."", ""Is this permanent?"", ""What do you mean?"", ""Do you want to permanently cancel your auto-billing?"", ""I could start it up again if I wanted to, right?"", ""Yes, thats right."", ""Well yes, then, thats what I want to do. Cancel it permanently."", ""Ok, Ive cancelled it now. Do you want to receive your monthly bill through the mail or online?"", ""Lets do both. Can I do both?"", ""Theres really no need for both."", ""It's just I want to make sure I get it. I don't want to miss a bill and be out of my Internet."", ""Youll receive your bill in time. Is that what you're worried concerned about? That youll get your bill on time?"", ""No, I just mean even to make sure I nevermind. You can send it to me. Id like to see it in the mail. Thats the way I do my bills. I put them all in a bin and make sure by the end of the week Ive paid them all off."", ""All right. We can send a bill out to you in the mail."", ""Itd be nice if you could Id like it if you could make the programming better, while you're at it. So many reruns on these shows. My son keeps telling me I should cut the cable and download all my shows."", ""Streaming, you mean? He wants you to stream your programs?"", ""Yeah, streaming, thats it."", ""It's not really my department to see to the programming. If you want I could send you to a voice mailbox where you can tell them your opinion about the programming."", ""No, don't bother with that. Like theyll listen to me, anyway. Long as they get their money."", ""I'm sorry you're not satisfied with what you're getting. Would you like to bundle your TV, Internet and phone? It's a substantial discount from what you would pay for them separately. And it may be better than the deal you're getting right now with your phone provider. I see we don't provide phone for you."", ""No, don't bother with that. You can't beat the deal Ive got going with my phone company. It's a special deal."", ""Id like to try."", ""No thanks. Just cancel the auto-billing and thats all I want from you today."", ""I understand. Your auto-billing is cancelled and Ill make a note on here that you were overbilled this month. In case it happens again. It shouldn't, but this way theyll know it happened in the past."", ""I don't see what good that will do. Just cancel the auto-bill."", ""Thats been done. Is there anything else I could help you with today?"", ""No, thats all. You ever wish you were still in the Caribbean?"", ""Sometimes I do."", ""You certainly see have less tourists to deal with here."", ""That is the truth. Absolutely. I don't miss that at all."", ""Well, take care of yourself, now. Thanks for your help today."", ""It's no problem. Ive been happy to have served you. Have a great rest of your day, mister Worth."", ""You too."", ""Goodbye, mister Worth."", ""Ok, bye now.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ReportBillingIssue"", ""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
752,"{""dialogue_id"": ""752"", ""turns"": {""turn_id"": [""insurance_752_000"", ""insurance_752_001"", ""insurance_752_002"", ""insurance_752_003"", ""insurance_752_004"", ""insurance_752_005"", ""insurance_752_006"", ""insurance_752_007"", ""insurance_752_008"", ""insurance_752_009"", ""insurance_752_010"", ""insurance_752_011"", ""insurance_752_012"", ""insurance_752_013"", ""insurance_752_014"", ""insurance_752_015"", ""insurance_752_016"", ""insurance_752_017"", ""insurance_752_018"", ""insurance_752_019"", ""insurance_752_020"", ""insurance_752_021"", ""insurance_752_022"", ""insurance_752_023"", ""insurance_752_024"", ""insurance_752_025"", ""insurance_752_026"", ""insurance_752_027"", ""insurance_752_028"", ""insurance_752_029"", ""insurance_752_030"", ""insurance_752_031"", ""insurance_752_032"", ""insurance_752_033"", ""insurance_752_034"", ""insurance_752_035"", ""insurance_752_036"", ""insurance_752_037"", ""insurance_752_038"", ""insurance_752_039"", ""insurance_752_040"", ""insurance_752_041"", ""insurance_752_042"", ""insurance_752_043"", ""insurance_752_044"", ""insurance_752_045"", ""insurance_752_046"", ""insurance_752_047"", ""insurance_752_048"", ""insurance_752_049"", ""insurance_752_050"", ""insurance_752_051"", ""insurance_752_052"", ""insurance_752_053"", ""insurance_752_054"", ""insurance_752_055"", ""insurance_752_056"", ""insurance_752_057"", ""insurance_752_058"", ""insurance_752_059"", ""insurance_752_060"", ""insurance_752_061"", ""insurance_752_062"", ""insurance_752_063"", ""insurance_752_064"", ""insurance_752_065"", ""insurance_752_066"", ""insurance_752_067"", ""insurance_752_068"", ""insurance_752_069"", ""insurance_752_070"", ""insurance_752_071"", ""insurance_752_072"", ""insurance_752_073"", ""insurance_752_074"", ""insurance_752_075"", ""insurance_752_076"", ""insurance_752_077"", ""insurance_752_078"", ""insurance_752_079"", ""insurance_752_080"", ""insurance_752_081"", ""insurance_752_082"", ""insurance_752_083"", ""insurance_752_084"", ""insurance_752_085"", ""insurance_752_086"", ""insurance_752_087"", ""insurance_752_088"", ""insurance_752_089"", ""insurance_752_090"", ""insurance_752_091"", ""insurance_752_092"", ""insurance_752_093"", ""insurance_752_094"", ""insurance_752_095"", ""insurance_752_096"", ""insurance_752_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Dan with Rivertown Insurance."", ""Hi, Dan."", ""Who do I have the pleasure of speaking with today?"", ""My name is Sydney. Sydney Sterling."", ""Hello, missus Sterling. What can I help you with?"", ""Um, yeah. Id like to report an accident."", ""Is your car in a safe place?"", ""Yeah, we moved our cars already. We were on the road but now were back at his trailer."", ""And have you called the police?"", ""No, not really. He doesn't want to involve the police."", ""Ok, thats fine."", ""Does that. Can we do it that way? Is it ok not to call the police?"", ""Sure. You can keep this between insurance companies if you like."", ""It doesn't matter to me. But I guess it would keep him from getting points on his lisence."", ""Yes, thats true. It's fine to do it that way."", ""What if I change my mind?"", ""You have three days to report it. You and the other party would have to go down to the station."", ""Do you advise me to involve the police? Er, what's your thought on that?"", ""Why don't we get your claim started and Ill advise you after weve submitted it."", ""Hes admitting it's his fault. He says hes insured and hes not going to fight me on it."", ""I'm glad to hear that. For your sake."", ""Yeah, me too."", ""Are either of you hurt?"", ""No, I don't think so."", ""So then, can you tell me what happened?"", ""I came to a stop behind his vehicle. Hes driving a truck with a trailer behind it."", ""Let me stop you there. What's the make and model of his truck?"", ""Hold on, let me ask him. He says it's a one nine nine nine GMC Sierra. It's silver."", ""Ok, go on."", ""His name. Do you want his name?"", ""Tell me what happened first. And take a deep breath. It should help you."", ""Yeah, I'm a little rattled. My hand was shaking when I tried to type on the app. Thats why I called instead."", ""Go ahead when you're ready, missus Sterling."", ""So I was stopped and all of the sudden, he threw it in reverse. I hit the horn, but he didn't hear."", ""I see."", ""Yeah, and then he plowed into me."", ""So your car was still driveable?"", ""Yes. I told you we drove to his trailer."", ""You did mention that."", ""He said he missed his driveway, so he was backing up so he could go in. Thats when he hit me."", ""And what is the other drivers name?"", ""Bryon Pellegrini. He says you spell Bryon b r y o n."", ""Thank you. Did you get his phone number?"", ""Yes. Do you want that?"", ""Yes, please."", ""It's seven one six, three three oh, five nine seven two."", ""What's your address, missus Sterling?"", ""Nine nine four North Ellsworth Avenue. Salem, Ohio. Four four four six oh."", ""And what about mister Pellegrinis address?"", ""Four six one five Whinnery road. Same city and state."", ""And what about emails?"", ""I'm slyfox at gmail dot com. Ill ask him. He says hes Bryonp at gmail dot com."", ""Were there any other passengers?"", ""No, just us."", ""Did anyone witness the accident?"", ""No, there wasn't anybody that I saw. Youd think there would be. I was on my way to lunch."", ""Well, well try to get this wrapped up so you can go eat."", ""Thank you. I'm hungry."", ""Now where did the accident happen?"", ""Just outside his driveway. Two two one three Whinnery road. It leads to a trailer park."", ""Youll want to take some pictures. Take pictures of the damages, of course."", ""Right, I already started doing that."", ""Also take a picture of the scene of the accident."", ""Ok, I can do that."", ""Take a picture of his license and if you would, your license plate as well."", ""You need my license plate?"", ""It speeds things up for the adjustor."", ""Alright. What other pictures do you need?"", ""You said he was insured?"", ""Yes, thats what he said."", ""Youll want to take a picture of his proof of insurance."", ""He said hes never been in an accident before. I haven't, either."", ""I'm glad to hear that. Youve both been safe drivers."", ""Safe or just lucky."", ""Luck has something to do with it."", ""If you do involve the police, youll want to get the police report number and the officers name and badge number."", ""Ill keep that in mind. Do you think itd be good to call them now?"", ""Thats really up to you. If you're comfortable with the situation, you don't need to necessarily."", ""Yeah, maybe I won't. He said he was sorry right away. He knew it was his fault."", ""How are you feeling now?"", ""I feel a little better now that I got this reported. Hungry. I do feel hungry."", ""It's good to hear you're feeling better."", ""What happens now?"", ""Now youll get an email from us. It will have a link for you to submit your pictures."", ""Ok, that sounds good."", ""Once youve done that, well take it from there!"", ""Good. I like the sound of that. So I can go and get something to eat now?"", ""Yes, I have all the information I need."", ""Great. He was cool about it. He didn't get mad or anything."", ""It's always easier to work with people when their emotions don't cloud what theyre doing."", ""I'm sorry it happened, but at least he was cool about it."", ""I hope the rest of your day goes better, missus Sterling."", ""Thank you. I hope it does, too. Ill look forward to hearing from you about this."", ""Well resolve things on our end as quickly as we can so you can get back to your life."", ""Alright. I'm glad I called. Better than that app."", ""Yes, the human touch."", ""Have a great day."", ""You too, missus Sterling.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
753,"{""dialogue_id"": ""753"", ""turns"": {""turn_id"": [""insurance_753_000"", ""insurance_753_001"", ""insurance_753_002"", ""insurance_753_003"", ""insurance_753_004"", ""insurance_753_005"", ""insurance_753_006"", ""insurance_753_007"", ""insurance_753_008"", ""insurance_753_009"", ""insurance_753_010"", ""insurance_753_011"", ""insurance_753_012"", ""insurance_753_013"", ""insurance_753_014"", ""insurance_753_015"", ""insurance_753_016"", ""insurance_753_017"", ""insurance_753_018"", ""insurance_753_019"", ""insurance_753_020"", ""insurance_753_021"", ""insurance_753_022"", ""insurance_753_023"", ""insurance_753_024"", ""insurance_753_025"", ""insurance_753_026"", ""insurance_753_027"", ""insurance_753_028"", ""insurance_753_029"", ""insurance_753_030"", ""insurance_753_031"", ""insurance_753_032"", ""insurance_753_033"", ""insurance_753_034"", ""insurance_753_035"", ""insurance_753_036"", ""insurance_753_037"", ""insurance_753_038"", ""insurance_753_039"", ""insurance_753_040"", ""insurance_753_041"", ""insurance_753_042"", ""insurance_753_043"", ""insurance_753_044"", ""insurance_753_045"", ""insurance_753_046"", ""insurance_753_047"", ""insurance_753_048"", ""insurance_753_049"", ""insurance_753_050"", ""insurance_753_051"", ""insurance_753_052"", ""insurance_753_053"", ""insurance_753_054"", ""insurance_753_055"", ""insurance_753_056"", ""insurance_753_057"", ""insurance_753_058"", ""insurance_753_059"", ""insurance_753_060"", ""insurance_753_061"", ""insurance_753_062"", ""insurance_753_063"", ""insurance_753_064"", ""insurance_753_065"", ""insurance_753_066"", ""insurance_753_067"", ""insurance_753_068"", ""insurance_753_069"", ""insurance_753_070"", ""insurance_753_071"", ""insurance_753_072"", ""insurance_753_073"", ""insurance_753_074"", ""insurance_753_075"", ""insurance_753_076"", ""insurance_753_077"", ""insurance_753_078"", ""insurance_753_079"", ""insurance_753_080"", ""insurance_753_081"", ""insurance_753_082"", ""insurance_753_083"", ""insurance_753_084"", ""insurance_753_085"", ""insurance_753_086"", ""insurance_753_087"", ""insurance_753_088"", ""insurance_753_089"", ""insurance_753_090"", ""insurance_753_091"", ""insurance_753_092"", ""insurance_753_093"", ""insurance_753_094"", ""insurance_753_095"", ""insurance_753_096"", ""insurance_753_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon. Youve reached Rivertown Insurance. This is Darla speaking."", ""Hello. I'm Greg."", ""Hi, Greg. What can I do for you?"", ""I have some questions about adding a dependent to my health insurance policy. My daughter is living across town and shes currently not employed, so I'm helping her through a rough patch. I wondered if Id be able to add her to my health insurance. I don't want to see anything happen to her, but if it does, I want to know shes covered."", ""Sure, we can look into that for you. Id be glad to help with that. How old is your daughter?"", ""Does that matter? Shes twenty-three."", ""Well, thats great. She has to be under age twenty-six in order to be considered a dependent. There are some other criteria."", ""Like what? Like I say, she doesn't live with us right now. Would she have to move back in, because I don't think thats going to happen."", ""Your daughter lived with you at some time in the past, right?"", ""Sure, she grew up here."", ""Ok, that would satisfy the residency requirement."", ""Does it matter that shes not in school anymore? She got through with college and started working, but she doesn't go to college anymore. She thought about going back, but it looks like shes not going to do that for now."", ""No, it's fine that shes not in school."", ""Will your daughter be filing a joint tax return this year?"", ""No."", ""Is anyone else claiming her as a dependent?"", ""No, no one else."", ""Then she meets the requirements to be put on your health insurance. And on your tax formiss incidentally."", ""Oh, I'm glad you said that. That could really help out."", ""No problem! Just so you know, she would be eligible to be on your health insurance even if you don't claim her for tax purposes."", ""Really?"", ""But if you claim her for your taxes, you're required to provide health insurance for her. Is that clear?"", ""I think so. So I can put her on my health insurance if I want to, but I have to if I claim her on my taxes?"", ""Yes, thats right."", ""And it doesn't matter that she has a son?"", ""No, that doesn't have any bearing on this situation."", ""Probably the easiest is to just put her on the same plan as the one you have, but we could go through the different plans available to you if that interests you."", ""No, lets do easy. I like to do easy. Too much is so hard, you know?"", ""I know exactly what you mean. I do agree with you there."", ""Let me pull up your record and we can get her on there. Ill need your name and birthday."", ""I'm Greg and my birthday is six one seventy-nine."", ""I need your full name, Greg."", ""Oh, sorry. Sure you do. Of course you do. I'm Greg Gainer."", ""Alright, and Ive got your birthday. Do you happen to know your customer ID number?"", ""Is that on the forms or something? I don't have those right in front of me. I was going to do this online, but I thought itd be easier to just call."", ""Yes, thats fine. We can get you checked in another way. What's your phone number?"", ""Area code two two seven, six one five, three four two five."", ""And what about your social security number?"", ""It's five one seven, oh two, three three four nine."", ""And then I need the answer to your security question. What is your mothers maiden name?"", ""It's Weaver."", ""Great, that verifies your account. And we said were going to add your daughter. And her name."", ""Her name is Gail. Gail Gainer."", ""And when was Gail born?"", ""Gail was born December second, nineteen ninety-eight."", ""And what what about her health? Does she have any medical conditions you're aware of?"", ""She has epilepsy."", ""Anythinge else?"", ""No, thats all."", ""If I wanted to add another dependent in the future, is there a way other than calling this helpline to do that?"", ""You can do it online. I prefer to deal with people personally, but thats always another option."", ""Youre just saying that for the sake of job security."", ""(laughter) I hadnt thought of it that way. But do you know what I mean? I won't even go into WalMart anymore. You can't see an actual human when you go to cash out."", ""I do miss interacting with someone as she rings out my groceries. But I imagine all the places are going to go that soon. The Acme store has self-check outs. They even have it at the library."", ""Makes you wonder what itll be like in ten years. Well all be talking to machines, all the time."", ""It's not the same as the human touch. Youre right there. Did you need anything more from me?"", ""Well, lets see. We got Gail added to your policy. She goes on as of today."", ""I imagine the price goes up."", ""Quite right. Your premium will increase thirty-five dollars. At your current level of coverage youll be paying itll be one thousand sixty-seven dollars per month."", ""And it's less if I pay that per half."", ""Per half?"", ""I mean if I pay for six months in advance."", ""Oh yes, I see what you mean. #Er yes, it's six thousand two hundred ten dollars if you pay six months at a time. Thats a savings of drum roll please one hundred ninety-two dollars."", ""Drum roll please? (laughter) I knew there was a reason I went with Acceptance."", ""Yes, we get you insured and see to it you have fun while you're doing it. Did you want to pay that now?"", ""I could, while were at it. You pro-rate the bill, of course."", ""Yes. The remaining balance for this six month period and I can do this because you already paid six months ahead is three thousand one hundred and seven dollars."", ""One hundred and seven? You can't round that off to a nice one oh five?"", ""I can see to it you have fun. Theres only so much I can do (laughter)."", ""Ill take what I can get. I suppose you want my credit card?"", ""That would be nice."", ""Ok, ok. Let me get it. Here it is. So I have a Visa. The numbers are two zero one four, five one seven six, eight two three two, four zero one seven."", ""So let me make sure Ive got that. You have wo zero one four, five one seven five."", ""It's six."", ""I'm sorry?"", ""It's five one seven six."", ""Oh, thank you. Five one seven six then, eight two three two, four zero one seven."", ""And now you want the expiration date and the code on the side."", ""Youre reading my mind."", ""Ive always wanted to have a crystal ball in this living room."", ""Well with the savings of paying six months up front, youll be able to afford one."", ""Funny. The expiration is two twenty twenty-five. The actual code is three one seven."", ""Ok, Ive got that put into our system. Youre now up to date for yourself and your husband along with your daughter for six months."", ""Yeah, we adopted her when she was seventeen. Had been through some really hard things. I was glad to be able to be there for her."", ""I think that about wraps it up. And I'm glad you adopted her if she was having a hard time."", ""Shed been homeless and on drugs already, plus some other things besides. Youd never know it today. Shes really thriving."", ""Thats great. And now shes insured!"", ""Now shes insured."", ""That wraps things up on my end, unless you want to know anything else about your policy."", ""Actually now that you mention it, my tooth has been hurting me. What's the deductible on our dental again?"", ""Let me look in here and see. Youre paying seventy-five of it, up to a thousand five hundred dollar cap. Then you have to pick up the rest of it."", ""Lets hope it's just a filling then."", ""I hope so too. And I hope your daughter has better teeth. Or at least, shes not going to cost you right away."", ""I told you shes adopted. She doesn't have my teeth."", ""I hope no one has your teeth. What would you do to chew without them?"", ""Ok. I need to get going now. Thanks for all your help today."", ""Thank you. Thank you for choosing Rivertown Insurance for all your health needs. You have a great day today, Greg."", ""Well try. I'm going to go out to the lake and see if I can spot some blue herons. It's something we do together as a family.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
754,"{""dialogue_id"": ""754"", ""turns"": {""turn_id"": [""insurance_754_000"", ""insurance_754_001"", ""insurance_754_002"", ""insurance_754_003"", ""insurance_754_004"", ""insurance_754_005"", ""insurance_754_006"", ""insurance_754_007"", ""insurance_754_008"", ""insurance_754_009"", ""insurance_754_010"", ""insurance_754_011"", ""insurance_754_012"", ""insurance_754_013"", ""insurance_754_014"", ""insurance_754_015"", ""insurance_754_016"", ""insurance_754_017"", ""insurance_754_018"", ""insurance_754_019"", ""insurance_754_020"", ""insurance_754_021"", ""insurance_754_022"", ""insurance_754_023"", ""insurance_754_024"", ""insurance_754_025"", ""insurance_754_026"", ""insurance_754_027"", ""insurance_754_028"", ""insurance_754_029"", ""insurance_754_030"", ""insurance_754_031"", ""insurance_754_032"", ""insurance_754_033"", ""insurance_754_034"", ""insurance_754_035"", ""insurance_754_036"", ""insurance_754_037"", ""insurance_754_038"", ""insurance_754_039"", ""insurance_754_040"", ""insurance_754_041"", ""insurance_754_042"", ""insurance_754_043"", ""insurance_754_044"", ""insurance_754_045"", ""insurance_754_046"", ""insurance_754_047"", ""insurance_754_048"", ""insurance_754_049"", ""insurance_754_050"", ""insurance_754_051"", ""insurance_754_052"", ""insurance_754_053"", ""insurance_754_054"", ""insurance_754_055"", ""insurance_754_056"", ""insurance_754_057"", ""insurance_754_058"", ""insurance_754_059"", ""insurance_754_060"", ""insurance_754_061"", ""insurance_754_062"", ""insurance_754_063""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Trupanion where we insure your pets health is assured, Sally speaking. How can I help you today?"", ""Hi. I think I want to get pet insurance for my cat. I don't know if I want to get it, but I think I want to get it. Hes healthy right now, but you never know when things could go wrong, you know."", ""Of course. No one knows what the future holds."", ""No, not even my cat. Or if he does, he isn't telling me."", ""What I always say is imagine having a vet bill for fifteen hundred dollars. Not as hard to happen as you think, and most people would struggle to pay that."", ""Yikes! I would! Thats a lot of moolah!"", ""And of course you love your cat. What did you say your cats name was?"", ""Ham. Well, his full name is Little Booty Ham Sandwich. #Um but for the sake of the form, we can shorten it."", ""Oh, no shortening needed. Well be happy to address your little booty Ham Sandwich just that way, Mrs."", ""My name is Jane Marckewski. You can call me Jane."", ""Sounds great, Jane. Let me go over some basics first, just to set you up. These numbers are for dogs, but I think youll see cats have their comparable expenses."", ""All right, shoot."", ""Did you know the A. S. P. C. A. estimates dog parents spend between three hundred and seven hundred dollars a year on food, toys, treats, and other miscellaneous expenses depending on the size, breed, and location of their animals?"", ""I don't think weve ever spent anything close to three hundred dollars in a year on our cats toys. Food might add up a little bit. He has a sensitive tummy."", ""I had a cat like that, too. Youd be surprised, you really would. Buying a cat carrier and a carrier bag can run things up even more. It's not uncommon for pet parents to spend a thousand dollars the first year they get their pet. Did you know that?"", ""I'm not sure it would add up like that. A cat carrier doesn't quite cost."", ""And you know going to the vet just for a routine check up can run you between fifty and two hundred fifty dollars."", ""Well, thats true. You usually don't get out of there for less than a hundred dollars, depending on why you're there."", ""It's not even these expenses you have to worry about, high as they are. It's the surgeries that really cost you. One in three pets will need surgery this year. Can you believe that?"", ""I know three pet owners off the top of my head. None of them have ever had surgery on their."", ""A ligament repair on a dog can run you upwards of five thousand dollars. Sometimes even more!"", ""(gasp)."", ""And for kitties. You know those little bundles of joy get urinary problemiss Dealing with a urinary obstruction will cost you lab testing, antibiotics and even surgery, which could soar to a cool three thousand dollars in no time."", ""Is it really that high? I mean for a urinary infection?"", ""You never can tell what's going to happen. Thats not even considering the possibility of some kind of chronic condition. It's outrageous what they charge these days, don't you agree?"", ""All medical costs are too high, in my opinion."", ""Lets talk about how the insurance works. It's similar to property insurance in that you get reimbursed after it's over between eighty and a hundred percent of what you pay out, depending on the deductible you select. You of course pay a monthly premium, which is to be expected, naturally. Thats to keep the coverage going that, once your deductible is met, will cover all eligible expenses for any healthcare your cat needs, up to your limit."", ""#Uh huh."", ""There are certain things the plan will cover, like unexpected injuries such as ingesting a foreign object or any kind of broken bones, or unexpected illnesses such as cancer, gluacoma, or hip displasia, surgeries, of course, prescription medication, tests like x-rays and any emergency exam fees."", ""What doesn't Trupanion cover?"", ""Well, we don't cover pre-existing conditions, just like with human insurance, routine care or wellness examiss preventative care or spay and neutering. We also don't cover vaccinations and a few other miscellaneous items that youll find in the hard copy we send you about your plan."", ""Those sound an awful lot like most of the expenses I would actually ever incur for my."", ""We have accident-illness plans that give coverage for both accidents and unexpected illnesses as well as a more premium plan with a wellness add-on. It's more expesive, true, but the coverage will be more comprehensive. The only health issues we don't cover with this plan are pre-existing conditions."", ""I can just imagine what the charge is for that a month. What do you charge for."", ""For our basic package? It depends on where you live, of course, as some places are more expensive to live in than others. Might I know your city and state, Jane?"", ""Yes, I live in Sacramento, California."", ""Ah. For Little Booty Ham Sandwich you would only have to pay twenty-nine dollars a month for the basic package. The premium package, which guarantees you ultimate protection in all matters of health and well being, would be just twelve dollars more."", ""It's a small price to pay."", ""Yes, thats exactly right. Would you like to hear more about the premium plan?"", ""Lets stick to the basic I want to hear about the basic plan for now."", ""Aha. Well, you would have a two hundred dollar deductible on that plan with a ninety percent reimbursement rate. So say your cat needed a fourteen hundred dollar dental extraction. Youd be saving a thousand and eighty dollars just because you bought health insurance for your kitty. Because fourteen hundred dollars minus the two hundred dollar deductible is twelve hundred, and ninety."", ""You don't have to do all the math for me. I trust you."", ""#Hm. The pay out is per incident, which means every time you had to spend money for your cats health, you would get that nintey-percent back after your deductible is met. How old is your cat, Jane?"", ""Hes eight."", ""Oh, well, hes still pretty young."", ""Actually, they consider him a senior at the Primary Pet."", ""I mean in terms of overall lifespan, you're getting him in at the right time. Youll pay less than you would if you waited another ten years and tried to get pet insurance then."", ""I don't know that hed be around in ten years."", ""Ah, I see what you mean. But anyway, if you wait too long, itll be more expensive when you really need the insurance for your favorite person."", ""He is my favorite. Don't tell my husband that."", ""(laughter) I can totally relate. I have a favorite, too. Don't tell."", ""I guess I see all the things out there that could happen and it makes me a little anxious, you know, because I."", ""And thats what you're really paying for, isn't it? You want that peace of mind. Theres no price tag you can put on being able to sleep soundly at night. Am I right?"", ""The more I think about it, the more I."", ""So all we need to do to get you the care that your Little Booty Ham Sandwich deserves is for me to get a little information from you like your address and things like that, and you can start right away feeling more peaceful about."", ""You know, on second thought, I don't think I want to do this."", ""Are you sure you're making the right choice for your cat? I mean."", ""It's going to add up to a lot of money in the long run and not cover the things that are most likely to happen. It's a safe and cautious thing to do, but it doesn't make sense when I think about it."", ""Remember most families don't have a thousand dollars lying around that they can afford to spend on any."", ""Yeah, yeah. I heard you. Thanks for your time, but I don't think I'm going to blow my money on this. Ill just save a little more and."", ""I know saving sounds like a good plan, and it can work, but remember that if."", ""Thank you for talking to me today."", ""If you only just."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
755,"{""dialogue_id"": ""755"", ""turns"": {""turn_id"": [""insurance_755_000"", ""insurance_755_001"", ""insurance_755_002"", ""insurance_755_003"", ""insurance_755_004"", ""insurance_755_005"", ""insurance_755_006"", ""insurance_755_007"", ""insurance_755_008"", ""insurance_755_009"", ""insurance_755_010"", ""insurance_755_011"", ""insurance_755_012"", ""insurance_755_013"", ""insurance_755_014"", ""insurance_755_015"", ""insurance_755_016"", ""insurance_755_017"", ""insurance_755_018"", ""insurance_755_019"", ""insurance_755_020"", ""insurance_755_021"", ""insurance_755_022"", ""insurance_755_023"", ""insurance_755_024"", ""insurance_755_025"", ""insurance_755_026"", ""insurance_755_027"", ""insurance_755_028"", ""insurance_755_029"", ""insurance_755_030"", ""insurance_755_031"", ""insurance_755_032"", ""insurance_755_033"", ""insurance_755_034"", ""insurance_755_035"", ""insurance_755_036"", ""insurance_755_037"", ""insurance_755_038"", ""insurance_755_039"", ""insurance_755_040"", ""insurance_755_041"", ""insurance_755_042"", ""insurance_755_043"", ""insurance_755_044"", ""insurance_755_045"", ""insurance_755_046"", ""insurance_755_047"", ""insurance_755_048"", ""insurance_755_049"", ""insurance_755_050"", ""insurance_755_051"", ""insurance_755_052"", ""insurance_755_053"", ""insurance_755_054"", ""insurance_755_055"", ""insurance_755_056"", ""insurance_755_057"", ""insurance_755_058"", ""insurance_755_059"", ""insurance_755_060"", ""insurance_755_061"", ""insurance_755_062"", ""insurance_755_063"", ""insurance_755_064"", ""insurance_755_065"", ""insurance_755_066"", ""insurance_755_067"", ""insurance_755_068"", ""insurance_755_069"", ""insurance_755_070"", ""insurance_755_071"", ""insurance_755_072"", ""insurance_755_073"", ""insurance_755_074"", ""insurance_755_075"", ""insurance_755_076"", ""insurance_755_077"", ""insurance_755_078"", ""insurance_755_079"", ""insurance_755_080"", ""insurance_755_081"", ""insurance_755_082"", ""insurance_755_083"", ""insurance_755_084"", ""insurance_755_085"", ""insurance_755_086"", ""insurance_755_087"", ""insurance_755_088"", ""insurance_755_089"", ""insurance_755_090"", ""insurance_755_091"", ""insurance_755_092"", ""insurance_755_093"", ""insurance_755_094"", ""insurance_755_095"", ""insurance_755_096"", ""insurance_755_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Rivertown Insurance, Rocky speaking."", ""Hi, my names Kitty."", ""Thats a very unusual name."", ""Oh, well, it's actually Cate, but my friends all call me Kitty."", ""What can I do for you, Cate?"", ""I want to sign up for a the health insurance plan you offer. It's time to take better care of myself."", ""Id be glad to do that for you, Cate. Are you an existing customer with us?"", ""No, I'm new. Ive never yeah."", ""All right. We have to set up an account for you, then we can go ahead with getting you your health insurance."", ""So what do you need?"", ""I need your full name, of course, a good number to reach you at and your social security number. Well also create a security question for you."", ""All right. My name is Cate Ballentine. You can reach me here, at five one seven, three three two, four one seven five."", ""Great! And can I get your social security number, please?"", ""Sure. It's three seven two, eight one, two zero four zero."", ""Lot of zeroes in that one."", ""I never really noticed."", ""And now a security question. Ill read you your choices, you pick one you want to answer."", ""Ok."", ""So here are three you can choose from What high school did you attend? What is the name of your first school? What was the make of your first car?"", ""I can tell you my high school was Hudson High. That Ill remember."", ""Great! Let me just enter that and your account with us will be all set up. Ok. So you wanted health insurance with us?"", ""Yes, what are the details if surrounding health insurance with you?"", ""Well, lets start here. When would you like the health insurance to start? Immediately or at some time down the road?"", ""Immediately, I think."", ""Ok, and now which of these do you feel is most important for your plan? Hospitalization, preventative care, dental, vision, telehealth or coverage for existing conditions?"", ""Existing conditions would be something I want to look into. But I also need I do need a good dental plan."", ""Are you currently enrolled in Medicare parts A or B?"", ""No."", ""And when were you born?"", ""February tenth, nineteen sixty-four."", ""Are you a smoker?"", ""No, yuck on that stuff."", ""You may get a better rate with us because of that."", ""Oh, thats great. I'm glad I quit."", ""Do you want to include a spouse in this plan?"", ""No, this is only for me. I'm on my own."", ""What about dependants? Any children to insure?"", ""No, I don't have any kids. As I say, I'm on my own."", ""And what is your address?"", ""I live in Ravenna, Ohio. At six fourty Grove Street."", ""And what's your household income?"", ""Boy, you ask a lot of questions."", ""It's the only way to get the best plan for you. I do apologize."", ""I make about sixteen thousand dollars a year. Give or take."", ""And finally, what is your pre-existing condition?"", ""I have diabetes."", ""What we have available for you is called the Choice Advantage Plan. It has discount dental and vision. It includes telehealth and Heightened Care for your dental. That gives you a fifteen percent discount on any visit to the dentist."", ""I could use that."", ""Your office visits would have a co-pay of forty dollars per visit up to a maximum of three."", ""And what does that cost me?"", ""It depends on what you want your deductible to be. For a thousand dollar deductible, itd be three hundred fifty-nine dollars and seventy-nine cents a month. You could opt for a higher deductible of two thousand five hundred dollars. That would run two hundred seventy-two dollars a month."", ""What's the highest deductable I can have?"", ""The highest deductable would be seven thousand five hundred dollars, and that would set you back only two hundred and twenty dollars a month."", ""I think I want to go with that last one. I'm pretty healthy overall."", ""Sounds good to me."", ""What about getting my insulin?"", ""There are no particular benefits covering that with this plan."", ""I guess Ill have to take what I can get. Is that the cheapest plan you have available?"", ""No, we have our HPG Choice plan. The conditions for that are a little different."", ""What are they?"", ""Well, it's one hundred sixty-four dollars and ninety-five cents a month."", ""#Ah I like the sound of that!"", ""Instead of deductibles, the plan pays you a flat rate in each case."", ""Like what do you mean by that?"", ""So, for a hospital stay, the plan pays out a thousand dollars per day."", ""That isn't much for a hospitalization."", ""Thats true. But it's for an unlimited number of days. However long youd need to stay, youd have that amount of money coming every day."", ""What if I have to have surgery?"", ""The plan would pay twenty-five thousand dollars toward any surgery."", ""What if I needed more than one?"", ""I'm afraid it tops out at twenty-five thousand. If you need multiple surgeries at the same time, thats what the plan would offer."", ""I'm not entirely comfortable with that. Does it have anything for the insulin?"", ""For the insulin, lets see here. It says here that is, I see that for the first twelve months, there would be no coverage available. After that you would get forty dollars toward it for a brand name insulin, and ten dollars if you chose generic."", ""Thats something, at least."", ""And you would have full coverage on any telehealth needs you had."", ""What about the dental. You didn't mention you didn't say anything about that yet."", ""You would get twenty dollars and twenty cents toward any dental you had."", ""Well, it's not a plan I love, but it's the one I can afford."", ""Would you like me to enroll you in that plan today then?"", ""Id like you to change the American health system so I'm not paying through the nose for something I need to live."", ""#Ah, ok. Thats a little beyond the scope of what I can do for you. I'm sorry."", ""I know it is. Yeah, go ahead and sign me up for the hundred sixty-four dollar plan."", ""Right. Well get you right into the HPG Choice Plan right now."", ""So todays date, July thirtieth, twenty twenty-one, you are enrolled in the HPG Choice Plan. How would you like to pay for that?"", ""Credit card I assume is the only way."", ""It's the easiest, yes."", ""All right. Let me go get my card. Ill be back in a second. Hello? I'm back."", ""Go ahead anytime you're ready."", ""My card number is three one seven five, two zero four zero, eight one nine three, two one six two."", ""And the date of expiration as well as the security code?"", ""It expires in June of twenty twenty-five."", ""And the code?"", ""Oh right. It's two one one."", ""Ok, you are now covered under our HPG Choice Plan. I hope that will let you sleep a little better tonight."", ""Lets hope."", ""Is there anything else I can do for you this day?"", ""No, I think that about does it. Thanks for doing this for me."", ""No problem. Have a pleasant afternoon.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
756,"{""dialogue_id"": ""756"", ""turns"": {""turn_id"": [""insurance_756_000"", ""insurance_756_001"", ""insurance_756_002"", ""insurance_756_003"", ""insurance_756_004"", ""insurance_756_005"", ""insurance_756_006"", ""insurance_756_007"", ""insurance_756_008"", ""insurance_756_009"", ""insurance_756_010"", ""insurance_756_011"", ""insurance_756_012"", ""insurance_756_013"", ""insurance_756_014"", ""insurance_756_015"", ""insurance_756_016"", ""insurance_756_017"", ""insurance_756_018"", ""insurance_756_019"", ""insurance_756_020"", ""insurance_756_021"", ""insurance_756_022"", ""insurance_756_023"", ""insurance_756_024"", ""insurance_756_025"", ""insurance_756_026"", ""insurance_756_027"", ""insurance_756_028"", ""insurance_756_029"", ""insurance_756_030"", ""insurance_756_031"", ""insurance_756_032"", ""insurance_756_033"", ""insurance_756_034"", ""insurance_756_035"", ""insurance_756_036"", ""insurance_756_037"", ""insurance_756_038"", ""insurance_756_039"", ""insurance_756_040"", ""insurance_756_041"", ""insurance_756_042"", ""insurance_756_043"", ""insurance_756_044"", ""insurance_756_045"", ""insurance_756_046"", ""insurance_756_047"", ""insurance_756_048"", ""insurance_756_049"", ""insurance_756_050"", ""insurance_756_051"", ""insurance_756_052"", ""insurance_756_053"", ""insurance_756_054"", ""insurance_756_055"", ""insurance_756_056"", ""insurance_756_057"", ""insurance_756_058"", ""insurance_756_059"", ""insurance_756_060"", ""insurance_756_061"", ""insurance_756_062"", ""insurance_756_063"", ""insurance_756_064"", ""insurance_756_065"", ""insurance_756_066"", ""insurance_756_067"", ""insurance_756_068"", ""insurance_756_069"", ""insurance_756_070"", ""insurance_756_071"", ""insurance_756_072"", ""insurance_756_073"", ""insurance_756_074"", ""insurance_756_075"", ""insurance_756_076"", ""insurance_756_077"", ""insurance_756_078"", ""insurance_756_079"", ""insurance_756_080""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, where we make the bad times go away How can I help you today?"", ""Yes, hi, my name is Summer. And I think I need insurance."", ""Well, hello, Summer. You can call me Sunny. Why do you think you need insurance?"", ""Oh my god. Is Sunny short for Sunshine because then we'd bee Sunshine and Summer. Not, like sisters, but in the same clubs. Most def."", ""It sure is - my parents were super into the environment."", ""Really? That's super cool. We're Republicans."", ""Cool. So what do you need insured? Your car? Your house?"", ""Like everything. I am being forced out of my parents house into an apartment by my stepmoht and am bringing my poodle, mister Gigglesworth - you have pet insurance, right?. I have to buy a car so thatAnd there's something else..."", ""Medical? Dental?"", ""I'm two four. Mommy and daddy still cover it."", ""That's nice of them. Date of birth and current ZIP?"", ""The two four th February in one nine nine seven - Pisce, as if you couldn't tell. three zero zero three three though I don't think I can live here. It's very expensive. I'm looking elsewhere. Why?"", ""I can start looking up your policy options. I'll see if I can't find the cheap ZIP nearby for your auto insurance, OK? Give me just a moment."", ""Okay. Oh! My boat!. #ugh I have to store it at the public dock - some stupid rule about living in a certain area to a member. I mean, #ugh, the public dock? #ew I've been a member at the yacht club since I was four. Can they do that? But I guessI should insure it becasue, you know, other people."", ""That sounds terrible. I'm sorry this is all happening to you."", ""It just is, thank you for understanding. Nobody else gets it. You're like my BFF right now. Nobody else understnads me. #Shh don't tell Susie."", ""Wouldn't dream of it, but would you..."", ""And I have to pay my money I earned myself from a job - gross. They made me get a job. All so I can be 'insured?' #UGH It's a freaking piece of paper. Nobody uses it."", ""Yes, ma'am. Let's help you through picking some plans, ok? Easy question first do you want a lower monthly payment or lower deductible?r."", ""Both."", ""OK. Do you know what a deductible is?"", ""It is the amount of money we deduct."", ""Well.."", ""From the money I pay you?"", ""Ok, that's a good start. A deductible is the amount you are immediately responsilbe for in an accident."", ""I haven't had an accident. Ever."", ""But if you should, then.."", ""I won't. Why would I have an accident?"", ""Lots of things happen, but that's what insurance does. It covers the amount of money needed to get through unexpected life events."", ""Like having a baby?"", ""That can be covered by medical insurance, yes. And if the baby gets sicks, because they do all the time.."", ""Then you pay for the doctor visit?"", ""Yes. Most of the doctor visit, or hospital stay, or surgery. We would pay for a good portion of those things according to the contract you sign with us."", ""How much would I pay?"", ""That's the deductible."", ""What?"", ""In the contract, we will determine what percentage you would be responsible if something bad should happen."", ""Is that, like, a lot though? Because if I'm sick, I'm not going to pay. And if I die, who cares, like right?"", ""Actually, your family covers the deductible if you die."", ""But I'm dead."", ""Not yet, but this turning into a long call so anything could happen. But let's ignore the death part for now."", ""You are saying that if I get sick -."", ""We're not talking about health insurance. You have that. The car. Focus on the car."", ""Hm. If my car gets si- Oh! Like if when Rosalita our house keeper was backing out of the driveway and Jonny from down the street ran into her because I just told him that..."", ""Ignore Jonny's part, but keep going."", ""Jonny wrecked her car. And the next day, she had a new one. She said somebody paid for it. Was it.. Greg? Started with a G."", ""Right. Her car was wrecked, no fault of her own, and the insurance probably bought her new car."", ""You bought her a car? Can you buy me a car? I need a new one."", ""No. Only if it's wrecked through no fault of your own."", ""I could get a friend to, you know... I mean, I'm just down the street from the river and we could..."", ""Stop right now. No. That's fraud. You will go to jail."", ""They'll never catch us."", ""Did I not mention this phone call is recorded?"", ""I will not push my car into the river."", ""You will not."", ""Yes. But what if..."", ""No. Acts of God, only."", ""I haven't been to church in years. If I pray, will you buy me a new car?"", ""Maybe we should go back to the deductible."", ""I'm confused. Is this a religious thing?"", ""No. Act of Goid is a legal term that includes anything that happens outside of the control of mankind. Stormiss floods, trees falling, etc."", ""Oh. Only God can hurt my car to get a new one."", ""Well, God or Jonny by driving into it."", ""When you said accident earlier, you meant like Jonny running into my car. Then you will cover getting my car be... repairs. Oh! You will fix my car!"", ""Exactly."", ""How much would I pay, again?"", ""We have plans at the five hundred dollar deductible level, up to one thousand, two thousand, and five thousand."", ""You can buy a whole car on Facebook for less than five thousand dollars. Why would anyone choose that?"", ""If the car is very expensive, and you have a really good job, and you don't think an accident will happen, then a plan with a high deductible means you pay less every month."", ""Every month? Pay what every month?"", ""Oh dear god."", ""I pay once."", ""You can pay all of your auto insurance once every six months, yes, or you can break it up into monthly payments."", ""Well, how much is once? I mean, like, how much do I pay if I pay once?"", ""I have to run your driving record and we can check. Let me get some info from you."", ""My car is so old. It might have an accident. What if I run into someone else? Like, an accident?"", ""Let's revisit that in a moment. So, let me get your name, address, social, all the information from your driver's license including the number please."", ""Oh! Let me find my purse. Hold on."", ""Of course. Take your time."", ""One second. I'll be right back."", ""Sure. Ma'am? Are you there? Hello? I think she hung up.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], []]}}"
757,"{""dialogue_id"": ""757"", ""turns"": {""turn_id"": [""insurance_757_000"", ""insurance_757_001"", ""insurance_757_002"", ""insurance_757_003"", ""insurance_757_004"", ""insurance_757_005"", ""insurance_757_006"", ""insurance_757_007"", ""insurance_757_008"", ""insurance_757_009"", ""insurance_757_010"", ""insurance_757_011"", ""insurance_757_012"", ""insurance_757_013"", ""insurance_757_014"", ""insurance_757_015"", ""insurance_757_016"", ""insurance_757_017"", ""insurance_757_018"", ""insurance_757_019"", ""insurance_757_020"", ""insurance_757_021"", ""insurance_757_022"", ""insurance_757_023"", ""insurance_757_024"", ""insurance_757_025"", ""insurance_757_026"", ""insurance_757_027"", ""insurance_757_028"", ""insurance_757_029"", ""insurance_757_030"", ""insurance_757_031"", ""insurance_757_032"", ""insurance_757_033"", ""insurance_757_034"", ""insurance_757_035"", ""insurance_757_036"", ""insurance_757_037"", ""insurance_757_038"", ""insurance_757_039"", ""insurance_757_040"", ""insurance_757_041"", ""insurance_757_042"", ""insurance_757_043"", ""insurance_757_044"", ""insurance_757_045"", ""insurance_757_046"", ""insurance_757_047"", ""insurance_757_048"", ""insurance_757_049"", ""insurance_757_050"", ""insurance_757_051"", ""insurance_757_052"", ""insurance_757_053"", ""insurance_757_054"", ""insurance_757_055"", ""insurance_757_056"", ""insurance_757_057"", ""insurance_757_058"", ""insurance_757_059"", ""insurance_757_060"", ""insurance_757_061"", ""insurance_757_062"", ""insurance_757_063"", ""insurance_757_064"", ""insurance_757_065"", ""insurance_757_066"", ""insurance_757_067"", ""insurance_757_068"", ""insurance_757_069"", ""insurance_757_070"", ""insurance_757_071"", ""insurance_757_072"", ""insurance_757_073"", ""insurance_757_074"", ""insurance_757_075"", ""insurance_757_076""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, Rivertown insurance. James speaking. How may I help you today?"", ""Hi, James. My names Fred. I want to learn about what your insurance would entail for my apartment."", ""Id be happy to help you with that."", ""So I know Id want to insure my piano. Thats valuable. Probably my TV and computer, too. How do we go about this?"", ""You might also want to cover other things, like your clothing or jewelry. Think about having to replace those things."", ""I'm not really a it's not something Id worry about, replacing my clothing. I don't have that much tied up in what I'm wearing."", ""Do you have any family heirlooms or jewelry youd want replaced?"", ""I do have a large family Bible, but I don't think it could be replaced, exactly. It has all our names going back in it."", ""I see what you mean. You can you could always make yourself a copy of the names and store them somewhere, then insure the Bible so youd be able to get something similar if something God forbid did happen."", ""Yeah. I had a feeling this could get uncomfortable. Nobody wants to think about losing all their stuff. But without the insurance, where does it leave you, you know? Jeez."", ""We offer two different types of renters insurance. Our basic package and our renters preferred package."", ""So I don't insure my items indivdually or anything? I mean theres no."", ""Right. You pay a certain amount per month, and that comes with a deductable. The preferred package is only twenty-five dollars a month and your deductable for that would be one hundred dollars."", ""What's that work out to a year?"", ""For the preferred package you would pay three hundred dollars a year."", ""And what about the other one you mentioned? The simple package."", ""Your basic package is two hundred dollars a year, but the deductable is considerably higher. You would pay five hundred dollars toward replacing your insured itemiss Then after that the other then the insurance kicks in and you get the replacement value according to what we insure."", ""So I just take a bunch of pictures?"", ""You take pictures and then we have an assessor come out to your apartment. They verify ownership and then work to determine a market value for all the objects you insure."", ""Too bad you can't insure other things. Id like to get my cat back if there was ever an accident."", ""Oh yes, thats very understandable. But I'm afraid the technology isn't quite up to that point yet. Someday in the future, I suppose."", ""Now what kind of disasters does this insurance cover? Everything but an earthquake?"", ""Do you have earthquakes where you live?"", ""No, it was just a question. I mean you never know. Act of God and all."", ""Our insurance covers loss in any case of fire or lightning, a windstorm, smoke, vandalism or malicious mischief like theft."", ""Oh, I didn't realize you would insure against theft."", ""It's what we do. You would also have some liability insurance where if someone was injured in an event like were describing, you would have a dollar amount awarded to cover injuries that party incurs."", ""The last place I lived, I didn't need renters insurance, but they made me pay them a deposit for my cat. In case it destroyed things, you know. They tied up four hundred dollars that way. But here the landlord says I have to have insurance covering something like that."", ""What sort of package are you interested in purchasing?"", ""I think the preferred. It depends on the liability limit. What's the liability limit on the basic one?"", ""Not to give you a well to throw a wrench in things, but you might consider an umbrella package, where your insurance would cover both the kinds of things rental insurance covers, but also anything additional on your car or other vehicle if you have one."", ""Let me get back to you on that. I might want to insure my boat that way. But about the liability limit for the basic?"", ""Your coverage would be to a thirty thousand dollars. The preferred package covers up to one hundred thousand."", ""I don't think my stuff is going to work out to be above thirty thousand dollars. Like I say, it's my TV and my piano along with the computer."", ""It might surprise you how fast those assets add up. For instance, a hotel stay while your landlord does repairs on the apartment would be something youd want to factor in."", ""I hadnt thought of that. Still, how long are you going to be tied up at a hotel?"", ""Youd be surprised, but the average person has assets totaling thirty two to thirty five thousand dollars."", ""I don't see where what I have is anywhere close to that."", ""It might help to consider your other furniture, like a couch or table, as well as any appliances you have. Youd want to be able to replace any cookware you have, like knives or everyday dishes as well as china and the like."", ""Ah, thats true. What else should I be thinking of?"", ""When you say computer, do you have any other devices? I imagine you have a phone (laughter)."", ""I am on a cell phone, yeah. I have a printer and an old iPad that I could probably include here."", ""Yes, good. Conisder also that you're you are going to want to include any CDs or DVDs you have. You might also have any cameras you have included in this, fitness equipment. Tools would be a part of what you should consider."", ""I do have some nice cameras. I wasn't even thinking of those. Maybe Id better go with the preferred after all."", ""A wise choice. You never know what life will throw at you."", ""Life is like a box of chocolates, #eh Forrest?"", ""Ah yes. Thats what Jenny said (laughter)."", ""Ill need your address to finalize where were go where were going to end up here."", ""Sure. I'm at six zero zero East State Street, Adamsville, Alabama."", ""Alright, let me get that entered in here. #Hm. Slow as always. Bear with me just a minute."", ""It's no problem. I'm not in a hurry tonight."", ""I really should have asked for your address first. I haven't been at this very long, I apologize. But it turns out the quote I gave you is accurate. Three hundred dollars a year for the coverage of three hundred thousand dollars."", ""I do have some art. My art would be covered under this, correct?"", ""Yes. Well, you're talking about paintings or sculpture that you bought? Not something you made yourself."", ""Yeah, thats what I mean."", ""Yes, the art would be covered up to the limit of the coverage you purchase."", ""Alright. Youll email me a copy of this conversation?"", ""We don't make transcripts of our phone conversations, but I can send you the documents describing the conditions of the coverage you're purchasing. It's always possible to make changes."", ""Yeah, why would you record our phone conversation? Not that theyre not out there listening to us anyway."", ""Sometimes I feel like everything weve said is being written down somewhere for someone to read later. Sort of creepy."", ""You mean what weve said here? Who would want to read all that?"", ""Point well taken. If you provide me with a name and an email address, I can get this all sent off to you. Ill also need to get a credit card number from you."", ""Alright. My name is Fred Jones. My email is fjones at yahoo dot com."", ""And now the the credit card number for your purchase, and well be all set."", ""Great. Let me go get it."", ""Take your time."", ""Alright. Ive got it here. It's an American Express. The number is four one two four, three zero one three, two seven five six, eight one nine seven."", ""Very good. And the CVV?"", ""Oh yeah. The date is January twenty twenty-four and the CVV is six seven one."", ""That about wraps things up, unless you have any more questions for me."", ""I forgot about the most important thing. How much liability is covered with this plan? My landlord wants liability coverage of a hundred thousand dollars. Thats the whole reason I called you."", ""Right. Well, yes, you would be covered up to one hundred thousand dollars of liability under what you just purchased."", ""Ok. That does it then. It's been a pleasure talking with you, James."", ""The pleasure was all mine. Have a great day, mister Jones."", ""You have a good day, too."", ""Goodbye then."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
758,"{""dialogue_id"": ""758"", ""turns"": {""turn_id"": [""insurance_758_000"", ""insurance_758_001"", ""insurance_758_002"", ""insurance_758_003"", ""insurance_758_004"", ""insurance_758_005"", ""insurance_758_006"", ""insurance_758_007"", ""insurance_758_008"", ""insurance_758_009"", ""insurance_758_010"", ""insurance_758_011"", ""insurance_758_012"", ""insurance_758_013"", ""insurance_758_014"", ""insurance_758_015"", ""insurance_758_016"", ""insurance_758_017"", ""insurance_758_018"", ""insurance_758_019"", ""insurance_758_020"", ""insurance_758_021"", ""insurance_758_022"", ""insurance_758_023"", ""insurance_758_024"", ""insurance_758_025"", ""insurance_758_026"", ""insurance_758_027"", ""insurance_758_028"", ""insurance_758_029"", ""insurance_758_030"", ""insurance_758_031"", ""insurance_758_032"", ""insurance_758_033"", ""insurance_758_034"", ""insurance_758_035"", ""insurance_758_036"", ""insurance_758_037"", ""insurance_758_038"", ""insurance_758_039"", ""insurance_758_040"", ""insurance_758_041"", ""insurance_758_042"", ""insurance_758_043"", ""insurance_758_044"", ""insurance_758_045"", ""insurance_758_046"", ""insurance_758_047"", ""insurance_758_048"", ""insurance_758_049"", ""insurance_758_050"", ""insurance_758_051"", ""insurance_758_052"", ""insurance_758_053"", ""insurance_758_054"", ""insurance_758_055"", ""insurance_758_056"", ""insurance_758_057"", ""insurance_758_058"", ""insurance_758_059"", ""insurance_758_060"", ""insurance_758_061"", ""insurance_758_062"", ""insurance_758_063"", ""insurance_758_064"", ""insurance_758_065"", ""insurance_758_066"", ""insurance_758_067"", ""insurance_758_068"", ""insurance_758_069""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello. This is Liverpool Art Gallery Janet speaking."", ""Hi, Janet. I'm Charles."", ""Hi Charles. How's your day going?"", ""Pretty lousy, actually. I'm depressed."", ""I'm sorry to hear that."", ""Yeah, I ran my car into a wall so then I couldn't get out, it crunkled up the door. So then when I did get out, the person I was giving a ride to wasn't there. It hasn't been an overall good day."", ""I wish I could make that better for you."", ""Well, what I'm actually calling about is I wanted to know if you're going to reopen or not and I wanted to change my address."", ""Weve got most of the exhibit installed, so well be opening on the fifth."", ""Well thats good to hear."", ""I can change your address for you. Let me get your record up. What's your full name?"", ""Charles Franklin Haun."", ""Would you spell your last name for me, please?"", ""Yeah, a lot of people sometimes people have trouble with that. It's H. a. u. n."", ""And what would your phone number be, Charles?"", ""It's four seven one, three five five, six two one seven."", ""And do you have your eight digit ID number? The one you were given when you got on our list?"", ""I don't have it here. Do I need to have it? Can't you just give me a break? I'm having a lousy day. I didn't tell you I can't see my kid anymore."", ""I'm sorry to hear that. We have other ways to verify your identity, Charles. Ill just need your social security number and the answer to your security question."", ""I don't know my security question."", ""Oh, no, I'm sorry. Thats not something you have to know. I read you the question and then you give the answer."", ""Oh."", ""Yes, but let me have your social security number first."", ""My social security number just to change my address on your mailing list?"", ""It's part of how we identify you. I'm sorry if it's inconvenient."", ""It's not inconevient, it's very Big Brother."", ""Your brother?"", ""No, Big Brother, like Big Brother is watching you. I'm not giving out my social security number."", ""I do apologize. I can't update your address in our system without verifying it's actually you who wants to change it."", ""And I gave you that in the first place? What was I thinking?"", ""You initiated this call. It would be different if someone were to call you up and start asking you questions."", ""A lot of trouble just to update an address."", ""Theres not any other information I can collect that would allow me to identify you properly."", ""I just don't feel good about it."", ""I know you're having a hard day. We do already have your number here on file. All I need is for you to verify it."", ""You can read me my social security number and I verify it?"", ""#Uh, no, not quit. If I did that, I could be giving out your number to anyone who called in and pretended to ask for it."", ""I see what you mean. I still don't feel good about it, but I want to get that mailing changed."", ""I promise you your number is by us kept safely here."", ""My number is two four two, oh one, five one seven one."", ""Very good. And now the security question."", ""All that and you need a security question answer, too?"", ""It's a simple question. What is the name of your childhood friend?"", ""Who would I have meant by that? I didn't give you the name of a pet or something, did I? I mean you're asking me this after the day I'm having. And all I wanted to do was get down to the store and pick Penny up, and now I can't see Doug anymore."", ""You didn't have someone you spent time with as a child?"", ""I used to draw with a boy named Mark. Is that what you have there?"", ""Yes, Mark is the answer. We can change your address now."", ""All this hassle just to change my address."", ""Will it be changing right away, or are you moving soon and just updating the address now?"", ""I move next week."", ""Great. Ill make a note of that. Maybe with a new place things will feel better for you. A fresh start."", ""It's something like that, actually."", ""So what is the new address you're going to be at?"", ""It's seventy-six hundred South Range Road."", ""And what about the city and state?"", ""Salem, Ohio."", ""And the zip?"", ""Four four four six oh."", ""All right!"", ""I'm surpised you didn't ask me what my old address was."", ""Ah, that wasn't necessary because of the other information you provided. I really do hope your day gets better, Charles."", ""It may just."", ""Is there anything else I can help you with while youve got me on the phone?"", ""No, I don't think when did you say you were opening up again?"", ""We reopen to the public on the fifth."", ""Fine. Ill be in then or the next day."", ""Great. Well look forward to seeing you then. Do have a better day."", ""All right. You too."", ""Goodbye, Charles."", ""Goodbye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
759,"{""dialogue_id"": ""759"", ""turns"": {""turn_id"": [""insurance_759_000"", ""insurance_759_001"", ""insurance_759_002"", ""insurance_759_003"", ""insurance_759_004"", ""insurance_759_005"", ""insurance_759_006"", ""insurance_759_007"", ""insurance_759_008"", ""insurance_759_009"", ""insurance_759_010"", ""insurance_759_011"", ""insurance_759_012"", ""insurance_759_013"", ""insurance_759_014"", ""insurance_759_015"", ""insurance_759_016"", ""insurance_759_017"", ""insurance_759_018"", ""insurance_759_019"", ""insurance_759_020"", ""insurance_759_021"", ""insurance_759_022"", ""insurance_759_023"", ""insurance_759_024"", ""insurance_759_025"", ""insurance_759_026"", ""insurance_759_027"", ""insurance_759_028"", ""insurance_759_029"", ""insurance_759_030"", ""insurance_759_031"", ""insurance_759_032"", ""insurance_759_033"", ""insurance_759_034"", ""insurance_759_035"", ""insurance_759_036"", ""insurance_759_037"", ""insurance_759_038"", ""insurance_759_039"", ""insurance_759_040"", ""insurance_759_041"", ""insurance_759_042"", ""insurance_759_043"", ""insurance_759_044"", ""insurance_759_045"", ""insurance_759_046"", ""insurance_759_047"", ""insurance_759_048"", ""insurance_759_049"", ""insurance_759_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Amy, how may I help you, today?"", ""Hi Amy, Macy Nolan calling. I am not sure what I need to do but my bank, they said they need me to prove that I have insurance and the papers I have aren't good enough."", ""Ok, I see, no problem. I can help with that. What you need is a Declaration Page."", ""Oh, whew! That is great, I was so worried. We just bought a new you know and I don't want anything to mess that up."", ""Sure, I understand. Let me see here, Macy. I just need some information from you so that I can pull up the right thing for you."", ""Okay."", ""I have your name, just just your Date of Birth please and Customer Number when you're ready."", ""Yeah ok, my birthday is April seventeenth nineteen ninety three."", ""Perfect, got it. Your Customer Number, please?"", ""That's uh-oh I lost it. Which one is it?"", ""No problem, on the top right hand corner of any letters you get from us, you will find it there. It's eight digits long."", ""Oh, okay here it is I have it now, That's one seven six seven three nine zero one, yeah."", ""Thank you, Macy. Give me just a second here..."", ""Okay."", ""There we are. Now would you like me to print that for you or would you prefer that I fax it straight to our bank?"", ""#Um, oh could you send it to the bank and maybe send me a copy too? Is that too much to ask?"", ""No, no that's just fine. Let me verify that you still live at the same address on Elm Street?"", ""Yes, eleven forty Elm, that's me."", ""Okay, great. Now, which bank do I need to send this to for you?"", ""My bank is Forester Bank on, what's that, oh Lester Street!"", ""Very good, do you have their fax number?"", ""No, is that a problem? I could call them and ask for it, I guess."", ""No problem, I am sure we have it here on file."", ""Ok, thank you so much! I was so stressed out about this. We have the new house and a baby on the way, just so much planning and things to take care of."", ""Oh, hey nothing to worry about, Macy. We will have you all set here in no time."", ""Whew, thanks."", ""Oh, sure."", ""How long will it take for them to get it?"", ""I am pulling up their number now and setting up the transfer. They show here that they have an email that I can scan to directly, so that should only take a moment."", ""Great, thank you so much."", ""No problem, that's what we're here for!"", ""I am so glad we switched to you guys. That last agent was a jerk, sorry I shouldn't say that but he was. All about money if you ask me that one."", ""Ok, Macy. Is there anyone at the bank that you want me to set this as special attention to, someone you have been dealing with directly that would be looking for it?"", ""Yes, yes that would be Dale something. I don't know his last name but I think he is the only Dale there. Scary dude with a bushy beard."", ""I will mark it for Dale, then."", ""Okay."", ""So, Macy the mail has already gone out for today, so I will set your copy aside and make sure that goes out with our batch for tomorrow. You should receive that in a few days."", ""What a releif! Thank you, Amy, you're awesome."", ""No problem! Is there anything else that I can assist you with today?"", ""Actually, you know what? I think I have a payment due."", ""Let me see here, just one more second."", ""I thought it might be due this week?"", ""Actually, I am showing that you made your last payment on the twelveth so you are due in about two weeks on the thirteenth."", ""Oh, ok, I I think I will wait then until Ron's pay comes next week I will call back with that and talk to you then,. Ron wants me to set up automatic payments but they just make me too nervous."", ""That's fine, you don't have to. If you ever change your mind, remember you can make that switch any time twenty-four hours a day on the Rivertown's website. You just log in with that customer number."", ""I might, I don't know. Maybe after things calm down a litlle bit I will. I don't know."", ""Is there anything else I could do for you today, Macy?"", ""No, that's it I think. I will call you next week to pay."", ""We will be here! You have a wonderful day now and thank you for calling Rivertown."", ""Thank you, bye-bye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], []]}}"
760,"{""dialogue_id"": ""760"", ""turns"": {""turn_id"": [""insurance_760_000"", ""insurance_760_001"", ""insurance_760_002"", ""insurance_760_003"", ""insurance_760_004"", ""insurance_760_005"", ""insurance_760_006"", ""insurance_760_007"", ""insurance_760_008"", ""insurance_760_009"", ""insurance_760_010"", ""insurance_760_011"", ""insurance_760_012"", ""insurance_760_013"", ""insurance_760_014"", ""insurance_760_015"", ""insurance_760_016"", ""insurance_760_017"", ""insurance_760_018"", ""insurance_760_019"", ""insurance_760_020"", ""insurance_760_021"", ""insurance_760_022"", ""insurance_760_023"", ""insurance_760_024"", ""insurance_760_025"", ""insurance_760_026"", ""insurance_760_027"", ""insurance_760_028"", ""insurance_760_029"", ""insurance_760_030"", ""insurance_760_031"", ""insurance_760_032"", ""insurance_760_033"", ""insurance_760_034"", ""insurance_760_035"", ""insurance_760_036"", ""insurance_760_037"", ""insurance_760_038"", ""insurance_760_039"", ""insurance_760_040"", ""insurance_760_041"", ""insurance_760_042"", ""insurance_760_043"", ""insurance_760_044"", ""insurance_760_045"", ""insurance_760_046"", ""insurance_760_047"", ""insurance_760_048"", ""insurance_760_049"", ""insurance_760_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! This is Rivertown Insurance, my name is Adam. How may I help you?"", ""Hi Adam, I need to remove the automatic payment thing from my account."", ""Sure, I just need a bit of information to find you in the system here."", ""Okay."", ""What is your name, please?"", ""William Albertson Jr."", ""Ok, thank you William."", ""Sure."", ""Your date of birth?"", ""August seventh, nineteen fifty."", ""Perfect, thank you. One more item, do you have your customer number?"", ""Oh, yes. Hold for a minute, I left it on the table."", ""Absolutely, take your time."", ""Ok, is it the one at the bottom or the top?"", ""The number is located at the top right of the page, Sir."", ""Ok, thanks... so nine nine three, four seven six one one."", ""Perfect, thank you William."", ""Yeah, can we take that payment thing off?"", ""Sure, I can take care of that."", ""Thank you, I thought I would like it but I would rather just mail in my check like before."", ""That's no problem, William. Would you like me to keep your credit card information in the system in case you want to call in your payment in the future?"", ""#Um, well no I don't want to do that either. I need to see it in my checkbook, ya know? The old fashioned way is better for me."", ""Ok, that's no problem at all. I see you have notifications set to come to email."", ""Yeah."", ""Are the emails working for you or would you rather receive a paper bill in the mail?"", ""#Uh, you know I know what day my payment is due. Save yourself the paper."", ""Alright then we will leave that the way it is."", ""Thank you. am I finished?"", ""Your auto pay has been removed."", ""Great, that was terrifble to keep up with. Every time that payment came out, it messed up all my math and my whole budget got throwed off."", ""I am sorry to hear that, William. Many of our customers like it."", ""Well, not me.I like do to my own thinking."", ""I understand. Is there anything else I can take care of for you today?"", ""Yeah, will my payment still be due on the tenth?"", ""Yes, I show the tenth of each month."", ""Good."", ""It will be good to keep in mind that we hold all checks for ten days after we receive them to clear your bank. So, you will not see it deducted from your account right away."", ""Right, right then I should send it in early or I could just come to the office and pay #huh?"", ""Of course you are always welcome to come in person and to pay early, but your account will be marked with a pending payment on the day received."", ""#Ah, yeah yeah but you won't mark me paid until the bank says I have the money."", ""Right, but there will be no late fees or anything while we hold so long as we receive the check or you come in by the tenth."", ""Ok, now I got ya. Well, better go get some lunch. Millie made meatloaf last night and all I want is a cold meatloaf sandwhich."", ""Sounds delicious! You are making me hungry."", ""She is the best cook, my pant size can prove it . Maybe when she bakes her famous butterscotch cookies we will being some by the office for the crew."", ""Aw, how kind."", ""Better off for me if we don't have too many of those in the house ."", ""It has been a pleasure speaking with you today Wiiliam. Your account is up to date and in order. If there is anything else don't hesitate to call us."", ""Thank you young man."", ""Absolutley, enjoy that meatloaf and have a great weekend."", ""Bye-bye now."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
761,"{""dialogue_id"": ""761"", ""turns"": {""turn_id"": [""insurance_761_000"", ""insurance_761_001"", ""insurance_761_002"", ""insurance_761_003"", ""insurance_761_004"", ""insurance_761_005"", ""insurance_761_006"", ""insurance_761_007"", ""insurance_761_008"", ""insurance_761_009"", ""insurance_761_010"", ""insurance_761_011"", ""insurance_761_012"", ""insurance_761_013"", ""insurance_761_014"", ""insurance_761_015"", ""insurance_761_016"", ""insurance_761_017"", ""insurance_761_018"", ""insurance_761_019"", ""insurance_761_020"", ""insurance_761_021"", ""insurance_761_022"", ""insurance_761_023"", ""insurance_761_024"", ""insurance_761_025"", ""insurance_761_026"", ""insurance_761_027"", ""insurance_761_028"", ""insurance_761_029"", ""insurance_761_030"", ""insurance_761_031"", ""insurance_761_032"", ""insurance_761_033"", ""insurance_761_034"", ""insurance_761_035"", ""insurance_761_036"", ""insurance_761_037"", ""insurance_761_038"", ""insurance_761_039"", ""insurance_761_040"", ""insurance_761_041"", ""insurance_761_042"", ""insurance_761_043"", ""insurance_761_044"", ""insurance_761_045"", ""insurance_761_046"", ""insurance_761_047"", ""insurance_761_048"", ""insurance_761_049"", ""insurance_761_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! This is Rivertown Insurance, my name is Anna. How may I help you, today?"", ""Hi, we moved and I want to tell you my new address so you have that."", ""Ok sure, we can do that no problem. Who am I speaking with today, please?"", ""Oh, geez, yeah that would help if I gave you my name, huh? This is Alex Murphine."", ""Hi Alex! I beleive we have spoken before."", ""Yeah maybe, I don't know."", ""So, Alex if you could provide me with your date of birth and customer number please we will get this taken care of."", ""Yeah, my birth date is November twenty-third and that's nineteen sixty-eight."", ""Good, good. Okay."", ""I have my customer number right 'cuz I knew you'd be asking. It's eight four two three two two seven one."", ""Excellent, so let's see what we have here."", ""Yeah."", ""So, I have your address as fourteen Olive Drive apartment seventy-six in Lawrence."", ""Yeah, that needs to change to my new house."", ""Okey doke, let me get to the right screen here, there we go. What day do you need this change to be documented?"", """", ""Have you already moved?"", ""Not completely no. We will be all settled hopefully by the nineteenth if the movers do their job."", ""Ok, so we can make this change today no problem and I will set things to change officially on the nineteenth for you."", ""That sounds good, I guess."", ""Whenever you are ready, go ahead with the new address."", ""Ok, the house is at four four seven Lucas Lane."", ""Got it. Would that be in Fairmont?"", ""Yes ma'am Fairmont and the zip is five five zero seven seven."", ""That is a house you stated, so just to clarify no more apartment number?"", ""Right, thank God! I am so glad to be getting out of the apartment finally."", ""That is wonderful, I am pleased to hear that. Now, are you still going to be renting?"", ""Yes, yes. I talked to Brian about that a couple of days ago and he said he was taking care of that."", ""Ok, yes. I see his note here. Did he go over the changes with you?"", ""No he said it would take a couple of days to get everything ready or whatever."", ""Ok, let me catch you up real quick then since I have you on the line and he is out until Thursday."", ""Yup, go ahead then."", ""Your new payment will increase but only by fifteen dollars and that will not be due until the next billing cycle."", ""Ah, that's not bad.Will we be keeping our same due date too?"", ""Yes, your due date will remain to be the fifth of each month."", ""Ok, good."", ""There is always the option of paying three, six, or twelve months also if you wanted to set that up."", ""#Uh maybe. I will have to talk to my wife about that one. Let's just keep it monthly for now."", ""Sure, no problem. Just let us know whenever you want to make that change, it only takes a few minutes to set up."", ""Does that make it any cheaper than paying every month?"", ""For sure if you do the six month or yearly plan. You would save about one to two hundred annually, so definately worth considering."", ""Ok, thanks."", ""No problem, Alex. Is there anything else I could help you with today?"", ""Nope, that covers it."", ""So just to finish up here. I have updated your address to the new house on Lucas Lane and that will change over for you on the nineteenth."", ""Sounds good! Thanks a bunch."", ""You're welcome, have a great weekend!"", ""You too, and tell Brian thanks for his help the other day."", ""Sure, I will pass that along."", ""Thanks, Bye now."", ""Bye-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress"", ""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
762,"{""dialogue_id"": ""762"", ""turns"": {""turn_id"": [""insurance_762_000"", ""insurance_762_001"", ""insurance_762_002"", ""insurance_762_003"", ""insurance_762_004"", ""insurance_762_005"", ""insurance_762_006"", ""insurance_762_007"", ""insurance_762_008"", ""insurance_762_009"", ""insurance_762_010"", ""insurance_762_011"", ""insurance_762_012"", ""insurance_762_013"", ""insurance_762_014"", ""insurance_762_015"", ""insurance_762_016"", ""insurance_762_017"", ""insurance_762_018"", ""insurance_762_019"", ""insurance_762_020"", ""insurance_762_021"", ""insurance_762_022"", ""insurance_762_023"", ""insurance_762_024"", ""insurance_762_025"", ""insurance_762_026"", ""insurance_762_027"", ""insurance_762_028"", ""insurance_762_029"", ""insurance_762_030"", ""insurance_762_031"", ""insurance_762_032"", ""insurance_762_033"", ""insurance_762_034"", ""insurance_762_035"", ""insurance_762_036"", ""insurance_762_037"", ""insurance_762_038"", ""insurance_762_039"", ""insurance_762_040"", ""insurance_762_041"", ""insurance_762_042"", ""insurance_762_043"", ""insurance_762_044"", ""insurance_762_045"", ""insurance_762_046"", ""insurance_762_047"", ""insurance_762_048"", ""insurance_762_049"", ""insurance_762_050"", ""insurance_762_051"", ""insurance_762_052"", ""insurance_762_053"", ""insurance_762_054"", ""insurance_762_055"", ""insurance_762_056"", ""insurance_762_057"", ""insurance_762_058"", ""insurance_762_059"", ""insurance_762_060"", ""insurance_762_061"", ""insurance_762_062"", ""insurance_762_063"", ""insurance_762_064"", ""insurance_762_065"", ""insurance_762_066"", ""insurance_762_067"", ""insurance_762_068"", ""insurance_762_069"", ""insurance_762_070""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for caling Rivertown Insurance. My name is Rick, what can I help you with today?"", ""I'd like to change my password, please."", ""Certainly. I'll need some information to verify your identity first though, alright?"", ""Sure, I guess so."", ""Your name, please?"", ""Missy Albright."", ""Is Missy the name exactly as it is on your policy?"", ""Yes."", ""M. i. s. s. y. a. l. b. r. i. g. h. t.?"", ""Yes."", ""And your date of birth please?"", ""Novenmber tenth two thousand one."", ""Eleven ten two zero zero one, correct?"", ""Yes."", ""Do you have your customer number?"", ""Yes. It's two two six nine three eight three five."", ""That's two two six nine three eight three five?"", ""Yes."", ""Okay miss Albright, may I ask you if you believe your account has been compromised?"", ""Not that I'm aware of."", ""That's good news."", ""I just want to change it to something I can remember. The one I have now I have to look it up every time I want to use it. It's a real pain in the butt."", ""I see. You are aware, of course, that your password should be something that's not easily recognized? Or guessed?"", ""Yeh, I guess so."", ""I'd like to make a suggestion or two if I may?"", ""Sure, why not?"", ""Please don't use your birthday or anyone else's who's close to you, such as a relative, boyfriend or close friend."", ""Okay, but why not?"", ""That's usually the first thing hackers attempt."", ""Really? I didn't know that."", ""Also don't use addresses or phone numbers. They're the second thing hackers try and they're also easily attainable."", ""Wow, you learn something new every day!"", ""Yes, I suppose so."", ""So how do I change it?"", ""Well, you can change it through me on the phone, or you can change it on our website."", ""I didn't even know you had a website."", ""We do!"", ""Then I think I'd like to change it online, I think."", ""Would you like me to walk you through the process?"", ""You can do that?"", ""Sure, just keep me on the line while you're on the computer."", ""Okay, let's try that, I'll be right back."", ""Okay, I'll hold."", ""Hello, are you still there? I need the website, I mean address, I mean URL."", ""Certainly. It's Rivertown insurance dot com."", ""All one word?"", ""Yes."", ""Okay, give me a minute."", ""Certainly."", ""#Um, it's not working."", ""What do you mean?"", ""Riverton insurance, right?"", ""No. Rivertown, r. i. v. e. r. t. o. w. n. i. n. s. u. r. a. n. c. e."", ""Ohhh, I got it. Okay, it's loading. There it is."", ""Okay, click on account at the top right of your screen."", ""I see it. Okay, I clicked."", ""Now enter your customer number."", ""#Um, okay. Done."", ""Now you should see a few different options. One says policies, one says account information, one says."", ""I see them. Click on account information, right?"", ""Right."", ""Okay. I think I can do this by myself. #Er but thank you for offering to help."", ""Certainly."", ""Actually you were a big help. I didn't even know you had a website, remember?"", ""I remember. If you have any problems just give us a call back. Or you can check the FAQ's on the website."", ""Okay."", ""Is there anything else I can help you with today?"", ""No, I think I'm set, thanks."", ""You're welcome. Enjoy your day."", ""Thanks, you too. Bye."", ""Bye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
763,"{""dialogue_id"": ""763"", ""turns"": {""turn_id"": [""insurance_763_000"", ""insurance_763_001"", ""insurance_763_002"", ""insurance_763_003"", ""insurance_763_004"", ""insurance_763_005"", ""insurance_763_006"", ""insurance_763_007"", ""insurance_763_008"", ""insurance_763_009"", ""insurance_763_010"", ""insurance_763_011"", ""insurance_763_012"", ""insurance_763_013"", ""insurance_763_014"", ""insurance_763_015"", ""insurance_763_016"", ""insurance_763_017"", ""insurance_763_018"", ""insurance_763_019"", ""insurance_763_020"", ""insurance_763_021"", ""insurance_763_022"", ""insurance_763_023"", ""insurance_763_024"", ""insurance_763_025"", ""insurance_763_026"", ""insurance_763_027"", ""insurance_763_028"", ""insurance_763_029"", ""insurance_763_030"", ""insurance_763_031"", ""insurance_763_032"", ""insurance_763_033"", ""insurance_763_034"", ""insurance_763_035"", ""insurance_763_036"", ""insurance_763_037"", ""insurance_763_038"", ""insurance_763_039"", ""insurance_763_040"", ""insurance_763_041"", ""insurance_763_042"", ""insurance_763_043"", ""insurance_763_044"", ""insurance_763_045"", ""insurance_763_046"", ""insurance_763_047"", ""insurance_763_048"", ""insurance_763_049"", ""insurance_763_050"", ""insurance_763_051"", ""insurance_763_052"", ""insurance_763_053"", ""insurance_763_054"", ""insurance_763_055"", ""insurance_763_056"", ""insurance_763_057"", ""insurance_763_058"", ""insurance_763_059"", ""insurance_763_060"", ""insurance_763_061"", ""insurance_763_062"", ""insurance_763_063"", ""insurance_763_064"", ""insurance_763_065"", ""insurance_763_066"", ""insurance_763_067"", ""insurance_763_068"", ""insurance_763_069"", ""insurance_763_070"", ""insurance_763_071"", ""insurance_763_072"", ""insurance_763_073"", ""insurance_763_074"", ""insurance_763_075"", ""insurance_763_076"", ""insurance_763_077"", ""insurance_763_078"", ""insurance_763_079"", ""insurance_763_080"", ""insurance_763_081"", ""insurance_763_082"", ""insurance_763_083"", ""insurance_763_084"", ""insurance_763_085"", ""insurance_763_086"", ""insurance_763_087"", ""insurance_763_088"", ""insurance_763_089"", ""insurance_763_090"", ""insurance_763_091"", ""insurance_763_092"", ""insurance_763_093"", ""insurance_763_094"", ""insurance_763_095"", ""insurance_763_096"", ""insurance_763_097"", ""insurance_763_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, thank you for caling Rivertown, your complete source for all things insurance. My name is Jenny, how can I help today?"", ""Hello Jenny, I'd like to cancel my plan."", ""I can certainly help with that, may I ask why?"", ""I got a new job and they have it."", ""Ok, we'll talk more about that in a minute, but first I need to identify you, okay?"", ""Okay."", ""Do you have your customer number handy?"", ""#Um, no."", ""That's okay. Your name is?"", ""Renaldo."", ""#Uh-huh. And your last name?"", ""Garcia."", ""Okay mister Garcia. Can I get your date of birth please?"", ""#Er, eight twenty ninety-four."", ""Okay. I'll read all your information back to you when were done, okay?"", ""Yeh."", ""And your social?"", ""My social security number? Sure. It's five five four three six seven four two eight."", ""Now I'll just need you to answer your security question. The question is What's the name of your childhood best friend?"", ""Oh wow. Not sure I remember. Try Russell. Russell White."", ""Fantastic. Ok, here we go Renaldo Garcia, August twentieth nineteen ninety-four, five five four three six seventy-four twenty-eight."", ""#Uh-huh."", ""Russell White, all correct?"", ""Yes ma'am."", ""Yes, Russell White is the correct answer. Alrighty then, now we'll discuss your request. I'm assuming the plan you want to cancel is life insurance by what you said earlier, because you have a few policies with us. Am I right?"", ""Yes ma'am, life insurance. My work's human resource department suggested if we already have certain insurance coverages, like health, disability and life, it might be a good idea to cancel them because they, my work, has excellent coverage."", ""The other policies you have with us are home and automobile it says here."", ""Yes."", ""Were you aware that if you have three or more plans with us, we bundle them, thereby reducing your cost on all three?"", ""No ma'am."", ""Do you have a pet?"", ""No."", ""Well, if we cancel the life insurance, you won't have three plans anymore and your rates will increase. Since you don't have a pet, we can't add that and we don't have any other policies you could add."", ""Oh. How much will they increase?"", ""I'm not sure offhand. #Um I can find out and get back to you, would you like me to do that?"", ""Yes please."", ""I'll need your policy numbers."", ""I don't have those in front of me right now, can I call you back with them?"", ""Absolutely. Do you know the particulars of your work's life insurance plan? Like, will you be able to borrow against it? Can you transfer it? What conditions of death it does and doesn't cover? What's the."", ""Excuse me but does and doesn't cover?"", ""Yes."", ""What's that mean?"", ""Well, an example is most life insurances won't cover suicide."", ""What else?"", ""Most won't cover a death within a certain amount of time from when the insurance was purchased."", ""What do you mean?"", ""Like if your insurance is purchased today and you died next week, your death wouldn't be overed and your beneficiary wouldn't be able to collect."", ""Really? What's the time frame?"", ""That's what you need to find out from your work."", ""I see."", ""I'm going to give you a list of things to ask them, but first I'll need your policy numbers to be able to determine your new costs after you cancel your policy with us. I'll hold if you can go look for them now."", ""Ok, I'll go do that. Hold on."", ""Absolutely."", ""Hello? I'm back, are you there?"", ""Yes, I'm here."", ""Life insurance is number a. eight five five e. o. three six."", ""Is that a. eight five five e. zero three six?"", ""Yes."", ""Okay, and home?"", ""number c. three two three g. one o., I mean zero seven."", ""c. three two three g. one zero seven, correct?"", ""Yes and auto is number f. one one six h. four seven nine."", ""F. one one six h. four seven nine."", ""Yes."", ""Ok mister Garcia, I will have to get back to you with those figures, but first here is a list of questions you should ask your human resources department about their life insurance, ok?"", ""Okay."", ""First is the policy amount. How much is the cap and is it prorated."", ""Prorated? #Er, what's that mean?"", ""Well, it means if you die, say, three years before the cap's been met, will your beneficiary only receive a percentage of the cap. So say your cap is one hundred thousand dollars."", ""#Uh-huh."", ""and you've paid into the policy long enough to meet eighty percent of the cap."", ""What do you mean paid into the policy long enough to meet eighty percent of the cap?"", ""Okay, let's say each payment that's made on your insurance is worth one hundred dollars of insurance. Some policies are worth what you purchased them for, the entire one hundred thousand dollars, after the first payment's been made. And your beneficiary will receive that entire amount no matter when you die and no matter how much you've paid into them."", ""#Uh-huh."", ""But some policies accumulate worth, up to the purchased amount, based on how many payments you've made, how much you've paid into them. So again, let's say each payment is worth one hundred dollars of insurance, and there's been fifty payments so when you die, the policy would only be worth five thousand dolars instaed of one hundred thousand. Do you understand so far?"", ""I think so."", ""The pro of those policies I described second is that usually, once you've made enough payments to have reached the cap, you can borrow against the policy, up to the amount you've paid after the cap's been met. Does that make sense?"", ""#Um, no."", ""#Uh, let's see if I can be more clear. Pretend you've made payments every month for five years. Your insurance is now worth one hundred eighty two thousand five hundred dollars. But you bought the policy for one hundred thousand dollars. So there's an excess, above your cap, of eighty-two thousand, five hundred dollars. You'd be able to borrow money against your policy up to that excess amount of eighty-two thousand five hundred dollars."", ""Oh, okay, I think I get it now. So the second type is better?"", ""Not necessarily. Which type is better would be dependent on your age, your health, a lot of factors. And some insurance companies don't offer you a choice. That's why you need to find out more information about your work's insurance, does that make sense?"", ""Yeh, it does. But why wouldn't they tell us this?"", ""They probably do, it would be in your insurance literature they give in your human resources welcome packet. You did get one of those, didn't you?"", ""Yeh, but who reads those?"", ""Well, you should, for one ."", ""Yeh, I guess you're right. What else?"", ""Okay, you'll want to ask if they have a choice on insurances, when the cap is met, when the insurance goes into effect, when it can be collected on, how much can be."", ""Can you slow it down a little? I'm writing this down."", ""Absolutely. Let's see how much can be collected, will you be able to borrow against it, can you transfer your existing insurance."", ""#Uh-huh."", ""what types of death it does and doesn't cover, and how much insurance is each payment worth. Oh! And how much is the payment per month."", ""Okay, gotcha. Anything else?"", ""I don't think so but did you want to go ahead and cancel your existing insurance with us now, or wait until you find out more about your work's insurance?"", ""I think I should probably wait, what do you think?"", ""I think that's a wise choice."", ""Then you'll be hearing back from me after I speak to my work."", ""Sounds good, mister Garcia. I hope I was of some help for you today."", ""Were you ever! Thank you and enjoy the rest of your day."", ""Thank you, and you as well. Good-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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I'm Jacob, how may I assist you today?"", ""Hi there. I just bought a condo so I need some insurance. Can you help me with that? Or do I."", ""Oh no, ma'am, I can certainly help you."", ""That's great because I really didn't want to get passed around. #Um, you do have insurance for condominiums then? Because I don't need homeowners or, what's it called? #Um, not landlord."", ""No ma'am. You're thinking of renter's insurance. No, we."", ""Yes! That's it! Renter's insurance. Yeh, I don't need that because I bought the place."", ""Yes ma'am. Do you have any kind of insurance with us currently?"", ""As a matter of fact I do. I bought a car sometime last year, a very nice Mercedes, but boy did it cost a fortune. As did your insurance. My policy went through the roof after I bought that car."", ""Yes ma'am. I'm sure it did, Mercedes are not inexpensive."", ""No, theyre not, this is true."", ""Yes ma'am. Do you happen to have your account number on hand?"", ""#Um, no, I don't believe I do where is it on your paper?"", ""I'm sorry, could you repeat that please?"", ""Your paper, your paper, you know, the thing that tells me what's covered, how much it covers and the like."", ""Oh! You mean your policy."", ""Yes, yes, that's it. My policy. Where is my account number on my policy?"", ""Well, ma'am, it should be directly below your name and address. It's an eight digit number. Starts with, let's see, for car insurance it starts with a c."", ""Oh, yes, I see it now. Did you need it?"", ""Yes ma'am."", ""C. three two three eight oh seven four."", ""C. three two three eight zero seven four. Did I get that right?"", ""Yes you did indeed."", ""May I now please have your first and last name?"", ""Of course. Madylyn Harris."", ""M. a. d. e. l."", ""No, no, no, no e., a y."", ""Okaym. a. d. y. l. i. n."", ""No, no, no! M. a. d. y. l. y. n. Madylyn Harris. H. a. r. r. i. s. Harris."", ""Oh, I gotcha, please forgive me for misspelling it. I'll need to change it in our system, give me justonesecthere, all fixed. M. a. d. y. l. y. n. h. a. r. r. i. s. Did I get it right this time?"", ""Yes indeedy you did, sir."", ""#whew Thank goodness! All I need now is your date of birth. Just for verification purposes."", ""Well, I was going to say! You should never ask a lady her age, but then I guess you didn't exactly do that did you? ."", ""No ma'am, I did not."", ""Well then. My birthday is oh one oh three seventy-six."", ""Ah, January third, nineteen seventy-six. Great year for wine! So, do you know which plan you wanted?"", ""Dear, I didn't even know if you had the insurance I wanted, much less what plan."", ""Yes ma'am. Well, we have two options Basic or Preferred. Basic is five hundred dollars per year, preferred is six."", ""Six hundred?"", ""Yes ma'am."", ""Well, now that we have the difference in price down, how about you fill me in on what the difference is on the policies?"", ""Yes ma'am! The basic covers your basics fire, theft, water damage from old pipes. Is your condo on the top floor or bottom floor?"", ""They're all on street level, two stories, nothing above or below."", ""That's good. So yeh, fire, theft, water damage from rusted pipes, vandalism - with a police report, same with theft. It also covers accidents on the property. Like, say, someone fell down your steps, we'd cover hospital costs, doctor bills, that sort of thing."", ""Well, what exactly makes the premium, premium then?"", ""Premium covers earthquake and flood damge. As we don't have many earthquakes here, you probably wouldn't need the premium."", ""Yes, but what about flooding?"", ""Do you live on a hill?"", ""Yeh."", ""On top or at the foot or somewhere in the middle?"", ""Towards the top, why?"", ""Because you probably won't ever be the victim of flooding because the water will all roll downhill."", ""Uh-huh, and that's pretty smart of you! I never would have thought of that!"", ""Yes ma'am."", ""Is there a difference of how much you pay out?"", ""No ma'am. Both plans pay out the same and have the same riders. The only differences are what I've already explained earthquake and flood coverage. But I would like to ask if you have a pet or if you have life insurance by chance?"", ""Why, yes to both."", ""Well then, before I take your payment for the condo insurance, Oh, #jeez, I never asked which policy you wanted, I just assumed ."", ""[Laughter] no, I think you pretty much answered for me. And actually I'd ike to thank you for your honesty!"", ""[Laughter]."", ""And actually I'd ike to thank you for your honesty!"", ""You're very welcome! But I'd like to let you know about one of our programs we have that benefit people who have several policies."", ""#Uh-huh, but I don't have several policies."", ""But if you have three or more policies with us, we can bundle them and save you some money. #Er, life insurance is good to have, not that I think you're old or anything."", ""#Uh-huh."", ""But life insuance is good to have just in case anything unexpected happens to you, and if it doesn't, God willing, you can borrow against it later on, after you've paid into it for awhile."", ""Borrow something that was mine to begin with?"", ""#Er, yes ma'am, sort of, #eee, it's a little tricky to explain, but you're buying more money from us than you're paying for it. But after a certain amount of time, it kind of reverses, so we're willing to basically let you have some of it back, does that make any sense to you?"", ""I guess. How much is it?"", ""Well now, that depends. We have Term Life, Whole Life and Universal Life policies. They're a little complicated to explain, because they're very different in price as well as coverage. Do you have time for me to go over it all with you right now? Because I would be more than happy to."", ""#Huh? No, no, no, I don't have time and my head hurts too much to learn all that rigamarole right now. Which reminds me, you don't by any chance have some water, do you?"", ""Of course, ma'am, let me get you some."", ""Thank you kindly young man. My mouth is definitely parched? Is that the word I want?"", ""I believe so miss Harris. Here's your water."", ""Thank you so much again. Now what about pet insurance? Do you have any what's it called again?"", ""I'm not sure what you mean, ma'am. Any what?"", ""Oh, you know! Oh #jeez, what's the word? You know, it's on paper and tells you, tells you."", ""#Uh-huh."", ""tells you all about something, #oh what's it called?"", ""Let me think. #Hm, you don't mean literature do you?"", ""Yes! Yes! That's it, literature! Do you have literature on pet insurance I could, you know, take home with me?"", ""Absolutely!"", ""Ok then, I'll just take that home with me and mull over it for a while."", ""Alrighty then. I'll get that together for you, along with your new condo policy."", ""Condo policy! I almost forgot all about it!"", ""And I need to get payment from you, too."", ""Ah yes, it always comes back to money."", ""Well, I've got your policy right here on my screen, I just need to get a little more information from you, if that's okay."", ""Shoot."", ""Did you want to pay the entire year, or go with our monthly payment option?"", ""How much was it again please?"", ""#Er, five hundred for the year, or forty-nine each month with a down payment of one hundred twenty-five dollars, plus the month's payment. So, if you choose to pay monthly, today's payment will be one hundred seventy-four dollars."", ""My goodness! That's highway robbery! Almost, what, two hundred or five today? I mifght as well just pay the five."", ""As you wish. Now, I'll need your credit card number please."", ""Certainly. #Hm, the card's here somewhere. Oh, there it is! Four two nine eight three six six seven."", ""One second please. Four two nine eight three six six seven."", ""Uh-huh. Two four oh five oh oh five three."", ""Ok, so four two nine eight three six six seven two four zero five zero zero five three. Correct? And the expiration date?"", ""April sixteen two thousand twenty-five."", ""Ok, great. And the c. v. v. number please?"", ""Nine four six."", ""Alrighty miss Harris, you're all set. Thanks for coming in and it was a pleasure. Oh, here, don't forget your policy and your literature!"", ""[Laughter] No, I won't. And thank you for all your help. Enjoy your day."", ""You too miss Harris, and thank you again. Bye now."", ""Bye-bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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This is Randi, how can I help today?"", ""Hi. I was wondering I want to need to create an account."", ""Sure, I can help with that."", ""A customer account I think it is."", ""Absolutely. I'll need some information from you, okay?"", ""I spoke with someone the other day. About insurance. But we got disconnected and I got distracted before I could call back and then I forgot."", ""That's fine. So, let's get started, okay?"", ""Okay."", ""First, what's your name please?"", ""Jimmy Hostler, James Hostler, h.o.s.t.l.e.r."", ""Got it. James Hostler. And your phone number?"", ""Nine two five seven seven oh three two five six."", ""Could you repeat that please, and maybe slow down just a tad?"", ""Nine, two, five, seven, seven, oh, three, two, five, six."", ""Thank you, James. Next, I'll need your date of birth and social security number."", ""Date of birth is three seventeen seventy."", ""That's March seventeenth nineteen seventy, correct?"", ""Yes ma'am."", ""And your social?"", ""five four two one seven one eight nine nine four."", ""Five four two."", ""No, five two four."", ""Oh, okay, sorry about that. Five two four one seven one eight nine nine four, is that right?"", ""Yeh."", ""And your address please?"", ""Sixty-six North Circle Drive apartment two b., Concord California, nine two five three two seven."", ""Let me repeat that back to you. Six six North Circle Drive apartment two b., Concord California."", ""Yeh."", ""And the zip is nine two five two seven, correct?"", ""Yeh."", ""Do you have an e-mail you'd like to give us? One we can contact you with?"", ""I dunno."", ""We'd also send confirmations, copies of your policies, things like that."", ""Well, okay, I guess. I was just told by a friend to never give out my e-mail. He said people can steal your identity with it, or something like that."", ""I understand. And it's probably not a good idea to give it out willy-nilly, but it'll be okay if you give it to us."", ""Okay. It's Jimmy h. twenty-one...j.i.m.m.y.h.two one at hotmail dot com."", ""Gotcha. Jimmy h. twenty-one at hotmail dot com."", ""Yeh."", ""I take it you prefer to be contacted by phone though, right?"", ""Yeh."", ""Text or call?"", ""Phone call please."", ""And I also take it you prefer paper over digital copies?"", ""Yeh."", ""Okay, I'll make a note of both. We'll still send you copies via e-mail though, just in case. And now we need a security question so we know it's you when you call."", ""Okay."", ""How about What's your mother's maiden name?"", ""Okay."", ""Great. So, what is your mother's maiden name?"", ""Johns, j.o.h.n.s."", ""Got it. Now I've got all the information I need, let's let the computer do it's stuff. This may take a minute or two."", ""Okay."", ""So how's your day been?"", ""Okay I guess."", ""Anything exciting happen?"", ""No, not really."", ""What kind of insurance were you looking for?"", ""Not sure what all I need."", ""Well, you live in an apartment, did you want renter's insurance?"", ""No."", ""Oh, you already have that kind of insurance?"", ""No."", ""It's good to have, in case of a fire, or a burglary, or any number of other things that could happen."", ""I don't have anything that's worth anything. Come here Pootsie. Come up on Daddy's lap."", ""Oh, you have a pet! Wait, do you have a pen and paper?"", ""I can get one. Why?"", ""I have your customer account number to give you. You really should write it down, and any information I give you about insurance."", ""Okay, hang on a few minutes."", ""Okay."", ""I'm back."", ""Your customer account number is five five six two eight four six seven two zero h. Do you want to repeat it back to me please?"", ""Five five six two eight four six seven two oh h."", ""Correct. And I hear you have a pet?"", ""Yeh."", ""Is it a cat, a dog?"", ""A dog."", ""Then you'll want pet insurance. It covers accidental death, and also any injury or illness. It will pay the vet bills for injury requiring surgery and injury or illness requiring a hospital stay. Do you think you might be interested in that?"", ""Maybe. Does it cover medications?"", ""Well, we have different plans, but yes, you can get a plan that includes coverage that pays fifty percent of prescriptions."", ""How much more is it?"", ""Ten dollars."", ""A month?"", ""Yes."", ""Whew. What's your basic plan? The cheapest. I'm not made of money you know."", ""None of us are, I guarantee you! Our most basic plan covers accidental death, like if your pet gets hit by a car and dies because of it. It will also cover forty percent of any hospital stay up to a week and eighty percent of the vet visit fee for injury or illness. It will also cover seventy percent of surgery costs due to injury."", ""How much is that?"", ""Eighty dollars a month and illness and injury coverage each have a two week waiting period."", ""What's that mean?"", ""It means if your dog gets sick or hurt before two weeks have passed since you started the insurance, coverage for those two items won't have gone into effect so they won't be covered."", ""What? That's highway robbery!"", ""It's because people come to us when their pet is already sick."", ""Well, that's just crazy. Are all your policies like that? The two weeks thing?"", ""Yes sir."", ""Well, I'm just gonna have to think about that. Can you send me information about the different plans? Cuz I gotta go."", ""Yes sir, I'll send it out today. I'll also send it via e-mail. Was there anything else I could help you with today?"", ""No, no, not now. But I'll be calling back after I look over your plans. Thank you for all your help today. But I gotta go now."", ""Ok mister Holster, we look forward to speaking with you again. And thanks for calling Rivertown Insurance."", ""You're welcome, and I expect to get that information soon. Goodbye."", ""You'll have it. Thank you again. Bye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
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This is Mike. How can I."", ""Hi Mike."", ""help?"", ""I'm looking for new car insurance for my n- new car."", ""Congratulations!"", ""Thanks."", ""Happy to help. #Um who am I speaking with?"", ""Frank Alter."", ""Thanks, Frank. Can you spell your last name for me, please?"", ""A as in alpha. L as in left. T as in today. E as in enter. R as in ready."", ""Great. Can I get a good contact number for you?"", ""Yes, it is seven three four seven six three six oh two two."", ""That was seven three four seven six three six zero two two. Correct?"", ""yes."", ""And do you currently have an account with Rivervi- Rivertown Insurance? Sorry."", ""[Laughter] No problem. No, I don't have an account yet."", ""Okay, I can get that set up for you as well. But first let's discuss your insurance options."", ""Sure."", ""What is the make, model and year of your new car?"", ""It's a red twenty twenty Pontiac Dream with all-wheel drive, sport package, anti-theft, and auto-pilot. It also has the tow package and front winch."", ""Wow, great find! Those rides are hard to come by."", ""You- you're telling me. Was on a five year waiting list."", ""Whew! Well let's get you taken care of. We offer three coverage t- tiers f- for your Pontiac. Given the trouble you went through to get it, I recommend our Complete Auto package for two thousand dollars a year. That includes road."", ""I received a offer for f- for fifteen hundred per year for your complete package. Is this some kind of joke?"", ""Oh I- I'm sorry for any confusion. Do you have a confirmation promo number?"", ""Yeah, I got some junk mail with the offer on it. Can you hold while I go grab it?"", ""Of course. Take your time, Frank."", ""#Hm Okay, got it. Looking for the number."", ""Good. The promo number is often in the lower right corner of."", ""Promo number zero one d one five zero zero."", ""Perfect. That was zeor one d as in dog one five zero zero?"", ""Yes."", ""Checking the promo now. One moment."", ""Okay."", ""Alright, I have the offer details here. This offer the promo is valid for one year of our Complete Auto package at the Pre- Preferred Auto package rate of fifteen hundred a per year."", ""Right."", ""After the first year, premium will revert to the then current rate for the Complete Auto pack #eh package. Sorry. We will."", ""It's okay."", ""notify you in advance of upcoming price changes."", ""Sparky, stop barking. I can't hear. I'm sorry what was that last part?"", ""Oh, I understand. [Laughter] Got two dogs of my own. I just said you will be notified before any changes to your premiumiss."", ""#Ah right, got it."", ""Now the Complete Auto package includes free roadside assistance and a low one hundred dollar deductible for accidents."", ""Ya- yeah, let's go with that one."", ""Awesome. In order to begi- #eh complete your request we just need to create your account and pay- payment arrangements."", ""Mhm."", ""Can I get your date of birth please?"", ""Four two eight two."", ""Okay, that was April fourth nineteen eighty two?"", ""Yes."", ""And what is yo- the best email address to send confirmations and temporary insurance cards?"", ""#Uh Frank dot Alter at Appen dot com."", ""Thanks."", ""Mhm."", ""Okay, what's your full home address including zip code?"", ""One seven three Germania street Franklin Indiana. Zip code four eight nine nine five."", ""Great. Was that four eight nine five five?"", ""No, four eight nine nine five."", ""Oh, sorry. Four eight nine nine five."", ""Right."", ""Finally, can you provide your social security number please?"", ""#Uh what? Why do you need that? I can't have you running my credit now."", ""I- I understand your concern. The social security number is required to establish valid identity. I assure assure you your credit report will not be accessed as a- a result."", ""#Ah okay, fine. Seven three seven eight eight one oh two one."", ""Thank you. That was seven three seven eight eight one zero two one."", ""Yeah."", ""Now for security purposes, we need to create a security question for account access. You can choose from mother's maiden name, favorite pet name, high school mas-."", ""I'll use my mother's maiden name. Tripleton."", ""Okay, the answer to your security question of what is your mother's maiden name is Tripleton, correct?"", ""Yes, correct."", ""Thanks. One moment."", ""Mhm."", ""Alrighty, your account has been created. For online access you w- will need to access the email that was just sent to create a pa- password."", ""Right."", ""Do not share your password with anyone. Rivertown Ins- Insurance will never ask for your password."", ""Okay, got it."", ""Last, I will need the vehicle identification number for your new Pontiac."", ""Got it here somewhere. Just a sec."", ""Sure."", ""Here we go. One two h b h four one j m nine zero x two three one h one."", ""That w- was one two h b h four one j m nine zero x two three one h one, correct?"", ""Yep."", ""Thanks. Would you like to set up automatic payments at this time?"", ""Can I do that in my acc- online account?"", ""#Uh yes, you can."", ""Okay, I- I'll just do it later then."", ""That's fine. Your new insurance policy is effective today and you should receive you- your temporary proof of insuance in your email within two hours."", ""Thanks so much."", ""You're welcome. Now that we have your car in- covered is there anything else I can help setup for you? Sparky sounds like a close friend. Do y- you h- have or considered having pet insurance?"", ""Pet insurance? What's that?"", ""Rivertown Insurance offers Petcare Basic and P-Petcare Preferred to cover routine and emergency medical expenses for your pets."", ""Interesting. Is it expensive?"", ""Our basic offer is five hundred per year and the preferred plan is one thousand a year. The biggest difference in the two is the deductible for emergency and routine care."", ""I am interested but I've got to get going. Can you send me more info?"", ""Absolutely. I am sending an email with all the details now."", ""Thanks."", ""No problem. Have I addressed your reasons for calling today?"", ""Yes, yeah that's it."", ""Great. Then I just want to thank you for being a new Rivertown Insurance customer. Be sure to reach out with any questions or co- concerns."", ""Thanks, Mike. Have a good day."", ""Thank you, Frank. Enjoy yo-.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
767,"{""dialogue_id"": ""767"", ""turns"": {""turn_id"": [""insurance_767_000"", ""insurance_767_001"", ""insurance_767_002"", ""insurance_767_003"", ""insurance_767_004"", ""insurance_767_005"", ""insurance_767_006"", ""insurance_767_007"", ""insurance_767_008"", ""insurance_767_009"", ""insurance_767_010"", ""insurance_767_011"", ""insurance_767_012"", ""insurance_767_013"", ""insurance_767_014"", ""insurance_767_015"", ""insurance_767_016"", ""insurance_767_017"", ""insurance_767_018"", ""insurance_767_019"", ""insurance_767_020"", ""insurance_767_021"", ""insurance_767_022"", ""insurance_767_023"", ""insurance_767_024"", ""insurance_767_025"", ""insurance_767_026"", ""insurance_767_027"", ""insurance_767_028"", ""insurance_767_029"", ""insurance_767_030"", ""insurance_767_031"", ""insurance_767_032"", ""insurance_767_033"", ""insurance_767_034"", ""insurance_767_035"", ""insurance_767_036"", ""insurance_767_037"", ""insurance_767_038"", ""insurance_767_039"", ""insurance_767_040"", ""insurance_767_041"", ""insurance_767_042"", ""insurance_767_043"", ""insurance_767_044"", ""insurance_767_045"", ""insurance_767_046"", ""insurance_767_047"", ""insurance_767_048"", ""insurance_767_049"", ""insurance_767_050"", ""insurance_767_051"", ""insurance_767_052"", ""insurance_767_053"", ""insurance_767_054"", ""insurance_767_055"", ""insurance_767_056"", ""insurance_767_057"", ""insurance_767_058"", ""insurance_767_059"", ""insurance_767_060"", ""insurance_767_061"", ""insurance_767_062"", ""insurance_767_063"", ""insurance_767_064"", ""insurance_767_065"", ""insurance_767_066"", ""insurance_767_067"", ""insurance_767_068"", ""insurance_767_069"", ""insurance_767_070"", ""insurance_767_071"", ""insurance_767_072""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thank you for calling Rivertown Insurance, where everything is better on the river. My name is David, how can I help you?"", ""Hi, David, my name is Marvin Wisniewski, and I need to get my policy number."", ""Marlon like Marlon Brando, and can you spell the last name for me?"", ""No, no. Marvin like the Martian."", ""Marlon the Martian? I don't..."", ""Marvin. M as in Mary, A as in Apple, R as in Robert, V as in Victory. I as in Igloo, N as in Nancy."", ""Oh! Marvin! Got it! Last name?"", ""Wisniewski."", ""That's W I S... Wis-what?"", ""W as in washer, I as in igloo, S as in Sam, N as in Nancy, I as in Igloo, E as in egret, W as in washer, S as in Sam, K as in Killer, and I as in iglooo."", ""Wow! You've done this before."", ""Every phone call. Every one."", ""So I have M as in Mike, A as in apple, R as in Romeo, V as in Victor, I as in India, N as in November for Marvin."", ""That's correct."", ""W as in Whiskey, I as in India, S as in Sierra, N as in November, I as in India, E as in Echo, W as in Whisey, S as in Sierra, K as in Kilo, and I as in India."", ""Correct. It's Polish. Do you gys have to memorize those spellings?"", ""You mean like do they make us remember As as in alpha, sir?"", ""Yea, yea."", ""I have a sheet of paper, sir. It's internationally standadized."", ""Oh, "", ""I need to confirm some of your information real quick. Can you give me the address and phone number on file?"", ""We've moved across town and haven't updated."", ""No worries. Let's confirm your previous address and phone, and we'll change it in a moment."", ""Sure, sure. We were at ten forty-nine Webster Ave, Decatur, Georgia three zero zero thirty three. Our phone number was four seven oh nine one nine eight six four seven."", ""Got it. And your date of birth. And, if there is someone else on the policy, their name or names and their dates of birth."", ""I was born October seventeenth of eighty-two. My wife is on the policy, her name is Carol Wisniewski - same spelling - and her date of birth is October eighteenth of eighty-two."", ""You married a younger woman, congratulations, sir."", ""I remind her every day. ."", ""Great and let me check the security questions. The first..."", ""We're not done yet?"", ""No, sir. Because your number changed, I have to do a few extra steps. Do you have access to email right now?"", ""Yes."", ""You're going to get an email from me and you'll have to click the link. Can you do that while on the phone?"", ""OK. Hold on."", ""Holding."", ""G mail is pulled up."", ""Give me your e-mail that's on the account."", ""Of course. It's Marvin underscore Martian underscore eighty-two at gmail dot com."", ""What's with the Martian thing? Are you an astronaut - that's awesome!"", ""You don't know who Marvin the Martian is? He's a cartoon character?"", ""Not on my cartoons."", ""With Porky the Pig and Daffy Duck?"", ""I don't understand, sir, I'm sorry. Maybe my parents would know."", ""#ugh."", ""I'm sending something to your email when you get it, just click the link. While we wait, what is mother's maiden name?"", ""Hoover, like the vacuum."", ""I have a Roomba."", ""That's nice. I got the link and I'm clicking. Hold one moment."", ""Holding. Got your response! And you're confirmed, mister Wis - Marvin. mister Marvin."", ""Great. My policy number, please?"", ""Of course. One final check for that information."", ""What?"", ""It's a personal identifier, we have identify personally you are who you say you are."", ""K."", ""What are the last four of your social?"", ""Six nine nine six."", ""Wonderful. Are you ready to write down your policy number, or would you like me to email it the Martian address?"", ""Just email it."", ""Great - do you want to update your home address and your phone number right now?"", ""The phone number I called in from is my new number."", ""Go ahead and say I can confirm, please."", ""#Ugh It's four zero sever eight eight nine forty forty."", ""You're phone number is updated, and the address?"", ""Can I do it online a little later?"", ""Sure but it's no..."", ""Yea, but I've kind of got thing going on."", ""Oh! I didn't mean to hold you up. Wait, why did you need the policy number?"", ""Oh. I just caused a seven car accident, They'll probably get me on a DUI. Beer cans all over the place. My wife left me. You know, the usual."", ""Sir, wait we can do that "", ""It's been enough minutes, and the cop is telling me he needs to arrest me."", ""Hold on.."", ""Have a good one! You've been a great help!"", ""But sir, I Well, I'm gonna a write up on that later.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
768,"{""dialogue_id"": ""768"", ""turns"": {""turn_id"": [""insurance_768_000"", ""insurance_768_001"", ""insurance_768_002"", ""insurance_768_003"", ""insurance_768_004"", ""insurance_768_005"", ""insurance_768_006"", ""insurance_768_007"", ""insurance_768_008"", ""insurance_768_009"", ""insurance_768_010"", ""insurance_768_011"", ""insurance_768_012"", ""insurance_768_013"", ""insurance_768_014"", ""insurance_768_015"", ""insurance_768_016"", ""insurance_768_017"", ""insurance_768_018"", ""insurance_768_019"", ""insurance_768_020"", ""insurance_768_021"", ""insurance_768_022"", ""insurance_768_023"", ""insurance_768_024"", ""insurance_768_025"", ""insurance_768_026"", ""insurance_768_027"", ""insurance_768_028"", ""insurance_768_029"", ""insurance_768_030"", ""insurance_768_031"", ""insurance_768_032"", ""insurance_768_033"", ""insurance_768_034"", ""insurance_768_035"", ""insurance_768_036"", ""insurance_768_037"", ""insurance_768_038"", ""insurance_768_039"", ""insurance_768_040"", ""insurance_768_041"", ""insurance_768_042"", ""insurance_768_043"", ""insurance_768_044"", ""insurance_768_045"", ""insurance_768_046"", ""insurance_768_047"", ""insurance_768_048"", ""insurance_768_049"", ""insurance_768_050"", ""insurance_768_051"", ""insurance_768_052"", ""insurance_768_053"", ""insurance_768_054"", ""insurance_768_055"", ""insurance_768_056"", ""insurance_768_057"", ""insurance_768_058"", ""insurance_768_059"", ""insurance_768_060"", ""insurance_768_061"", ""insurance_768_062"", ""insurance_768_063"", ""insurance_768_064"", ""insurance_768_065"", ""insurance_768_066"", ""insurance_768_067"", ""insurance_768_068"", ""insurance_768_069"", ""insurance_768_070"", ""insurance_768_071"", ""insurance_768_072"", ""insurance_768_073"", ""insurance_768_074"", ""insurance_768_075"", ""insurance_768_076"", ""insurance_768_077"", ""insurance_768_078"", ""insurance_768_079"", ""insurance_768_080"", ""insurance_768_081"", ""insurance_768_082"", ""insurance_768_083"", ""insurance_768_084"", ""insurance_768_085"", ""insurance_768_086"", ""insurance_768_087"", ""insurance_768_088"", ""insurance_768_089"", ""insurance_768_090"", ""insurance_768_091"", ""insurance_768_092"", ""insurance_768_093"", ""insurance_768_094"", ""insurance_768_095"", ""insurance_768_096"", ""insurance_768_097"", ""insurance_768_098"", ""insurance_768_099"", ""insurance_768_100"", ""insurance_768_101""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown insurance. Trevor speaking. How can I help?"", ""Hi. My name i- is Carson. I just bought a car from Frank Brown Used Auto on highway eight in Crystal Falls. He hooked me up with new pol- policy with you guys. Now I need to create an account to take advantage of an a paperless billing promo or something like that. He said it was ten bucks off each month for signing up. I don't need to get paper."", ""I understand and."", ""statements anyway."", ""I- I- I'll be happy to help get that setup. Now you said you."", ""Thanks."", ""no problem. Now you said you already have a policy but need to create and online account for billing and pay- payments. Correct?"", ""Yes, but I- I'm supposed to get some kind of like discount for doing it. Right?"", ""Yeah, it does depend on the policy you purchased but."", ""Right?"", ""but I can check that out once we get your account created."", ""Well, wait so you're gonna take my info then tell me I don't get the the dis- discount?"", ""Oh yes I'm sorry. I- I see your point. In th-."", ""I'm sure."", ""that case, let me tell which policies and customers are eligible for the paperless billing promo before we continue."", ""Okay."", ""So like for auto auto insurance, both the Preferred Auto and Complete a- Auto policies are eligible for the paperless dicount. Customer must be in good standing at the time of account creation and must remain in standing in good standing to continue to receive the discount."", ""Right?"", ""So Carson, can I- I ask which policy you purchased so we ca- can like get you setup today?"", ""I have the expensive one. The the."", ""Great! The Complete Auto pack- policy."", ""Yeah I- I think so."", ""Perfect Carson. And is this your first policy with Rivertown Insurance?"", ""Yeah it is. What di yo usay your name was?"", ""Trevor."", ""Thanks. Yes it is my f- first policy Tre- Trevo- Tr- Trev- Trevor. [Laughter] Sorry, tongue's too fat for my mouth today I guess. [Laughter]."", ""[Laughter] No problem. Based on this info you will qualify for the dis- paperless discount."", ""Good."", ""Next I just need to get some info to get your online account ready."", ""Okay."", ""Let's start with the policy number. Do you have tha-."", ""Okay that's right here. shit where'd it go? One minute. I just had it."", ""No problem. Take you ti-."", ""Okay it's seven two eight three five se- seven oh nine six three three oh two."", ""Thanks. Let me just confirm that was seven two eight three five seven zero nine six three three zero two."", ""Yeah."", ""Great. One moment while I look that up."", ""Sure."", ""Okay. Now I just need to confirm your account de- details. Can you confrim the first and last name on the account please?"", ""Yeah, Carson Early. Four seven eight Williams st, Chicago Illinois six oh oh one eight."", ""Perfect. Thank you for that."", ""Yep."", ""Okay and wi- wha- [Laughter] Sorry. Let me try that again."", ""[Laughter] Right?"", ""So now that I've confirmed you're account details let's get the online account going with that paperless billing discount."", ""Okay."", ""What's the email address you'd like to use for a- access o- #eh and billing receipts and notifications?"", ""Carson dash Early at Google dot com."", ""Thanks. That was Carson dot Early at Google dot com?"", ""No. It's Carson dash Early."", ""sorry about that."", ""at Google dot com."", ""Okay. I have Carson dash Early at Google dot com. Correct?"", ""Yeah that's it."", ""Thanks and #eh sorry for that."", ""No problem. [Laughter]."", ""Alright. And do you agree to receive billing notices including payment notices as well as policy changes and all other policy related information at this email?"", ""Yeah."", ""Great. Y- you will receive a verification email shortly to confirm your email wi- and acceptance of the terms."", ""When you first login from the link provided in the email we- you will need to create a password and security questions to complete account registration."", ""Alright. Sounds good."", ""Now once you complete complete registration you will see an offer for paperless billing. Ju- just click in the just select the yes box to complete the paperless billing setup. Then going forward all communications will be sent electronically. If you."", ""Done. Thanks."", ""Huh?"", ""I got the email already and got my confirmation and completed paperless billing setup."", ""Oh. Awesome. Th- that was fast."", ""Yep. Thanks again."", ""You- you-re welcome. I just want to make sure I I've handled all your concerns. We got your online account set up for your new car policy. Is there."", ""No. That will be all."", ""anythi-."", ""Okay. If there's nothing else I can help yo- you with Carson, I would like to thank you for being a valued Rivertown Insurance customer."", ""Thanks."", ""Do you have the roadside assistance and policy claim numbers already?"", ""I think so."", ""Okay. If if not you can find them in your online account under the contact us tab."", ""Thanks. Wait. Trevor do you guys offer that insuarance for like if you your dog get's injured?"", ""Pet Insurance. Absolutely Carson! We gotta take care of all our family members. [Laughter]."", ""[Laughter] For sure. My lab stepped on something in the woods last week. Like we don't even know what it was really but."", ""Oh wow! Scary.Is ssh- are th- they okay?"", ""She is now but her pad was tore and needed stitches."", ""Oh good."", ""Never realized how expensive emergency pet care could be. Almost a grand for three stitches."", ""Wow! She's okay now at least right?"", ""Yeah, she will be soon."", ""Well we can certainly he- help reduce the cost of future accidents and even routine vet visits. We offer two tiers for pet insurance. Basic and Preferred."", ""Uh-huh."", ""Our basic will cover future emergency visits with a low deductible. The preferred plan has a zero deductible and also includes vet visits."", ""okay. How much?"", ""Preferred pet is one thousand a year and basic is five hundred per year."", ""I'm not sure. I may have to discuss this with the wife."", ""I understand."", ""She wasn't happy with the cost of the hospital bill to begin with. [Laughter]."", ""[Laughter] Well if you go with the preferred plan on a monthly plan the- then the monthly cost would be just eighty four bucks a month."", ""Well thats a a better tag then the grand. I'm sure she'll go with that."", ""Great."", ""But I'll still need to confirm before pulling the trigger."", ""For sure. Well you have our number just give us a call back when you're read- ready to add the pet insurance."", ""I will do that Trevor. Thanks."", ""You're welcome Carson. Anything else I can help with today?"", ""No. I think that's it. You've been a real help, Trev."", ""My Pleasure. Have a great day, Carson. Good bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
769,"{""dialogue_id"": ""769"", ""turns"": {""turn_id"": [""insurance_769_000"", ""insurance_769_001"", ""insurance_769_002"", ""insurance_769_003"", ""insurance_769_004"", ""insurance_769_005"", ""insurance_769_006"", ""insurance_769_007"", ""insurance_769_008"", ""insurance_769_009"", ""insurance_769_010"", ""insurance_769_011"", ""insurance_769_012"", ""insurance_769_013"", ""insurance_769_014"", ""insurance_769_015"", ""insurance_769_016"", ""insurance_769_017"", ""insurance_769_018"", ""insurance_769_019"", ""insurance_769_020"", ""insurance_769_021"", ""insurance_769_022"", ""insurance_769_023"", ""insurance_769_024"", ""insurance_769_025"", ""insurance_769_026"", ""insurance_769_027"", ""insurance_769_028"", ""insurance_769_029"", ""insurance_769_030"", ""insurance_769_031"", ""insurance_769_032"", ""insurance_769_033"", ""insurance_769_034"", ""insurance_769_035"", ""insurance_769_036"", ""insurance_769_037"", ""insurance_769_038"", ""insurance_769_039"", ""insurance_769_040"", ""insurance_769_041"", ""insurance_769_042"", ""insurance_769_043"", ""insurance_769_044"", ""insurance_769_045"", ""insurance_769_046"", ""insurance_769_047"", ""insurance_769_048"", ""insurance_769_049"", ""insurance_769_050"", ""insurance_769_051"", ""insurance_769_052"", ""insurance_769_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi! #Uh thanks for calling Rivertown insurance is there anything I can help with?"", ""Uh-huh my #daughter just got married she's changing insurances "", ""Congratulations! I'm sure you're very happy now."", ""Oh yeah it was great but now I have to change all this stuff "", ""#Ah yes I can help you with that, so do you have your daughter on file as a dependent?"", ""#Um mhm she should be."", ""D you want to go ahead and remove her from the plan today?"", ""Huh, yeah I guess. #Um."", ""Could I get your first and last name?"", ""My first name is Jordan like Michael Jordan and my last name is Michael like Michael Jordan ."", ""Woah what a name ."", ""Yep Jordan Michael born June seventh nineteen seventy five that's me ."", ""Jordan Michael born on zero six zero seven nineteen seventy five?"", ""Yep."", ""#Uh could you give me your customer number?"", ""Huh what's that?"", ""#Uh eight digit long number we put the number on your card and also on our webstite "", ""Whoa can I just use my social and stuff instead?"", ""Yeah I'll just need your social and the phone number you have on file."", ""#Uh well my social is five five six seven eight four three two two."", ""five five six seven eight four three two two?"", ""Mhm and just use this number "", ""four three seven eight nine nine six five four eight? #Uh this number?"", ""Yep that's it."", ""mister Michael do you know your policy number?"", ""Uh-oh no but I know my plan is the Whole Life Insurance."", ""Oh ok! Then your policy number is three two three three seven eight four two one one."", ""Could you repeat that? Sorry."", ""No problem! three two three three seven eight four two one one."", ""Mhm thanks."", ""Could you tell me your daughters first name?"", ""Florentina is her name."", ""Spell that for me please?"", ""#Uh f.l.o.r.e.n.t.i.n.a."", ""Mhm got it. #Uh does she share your last name mister Michael?"", ""Nah actually her last name is different #Uh I'm trying to remember how to pronounce it."", ""Could you spell it for me instead?"", ""Oh yeah that's probably easier it's x.e.n.o.t.h.i.l.i.a."", ""X.e.n.o.t.h.i.l.i.a got it."", ""Whew."", ""I should tell you that when the removal becomes complete your cost will increase "", ""Oh! #Um yeah I already know that's all fine."", ""Mhm alright so just confirming before finalizing the change you want to remove Florentina Xenothilia?"", ""Yep that's all."", ""Alright your next payment is in seventeen days you should see the increase obviously."", ""Mhm okay thank you."", ""Is there any other way I could help you today sir?"", ""#Um no I think I'm all good but thank you."", ""Your welcome sir. We appreciate the call."", ""Oh actually just in case if we ever needed to add her back could we?"", ""Yes sir that's no problem you would just need to call here again and an agent should help you."", ""Yay, thanks again have a good day!"", ""You too sir, goodbye."", ""Seeya sucker.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
770,"{""dialogue_id"": ""770"", ""turns"": {""turn_id"": [""insurance_770_000"", ""insurance_770_001"", ""insurance_770_002"", ""insurance_770_003"", ""insurance_770_004"", ""insurance_770_005"", ""insurance_770_006"", ""insurance_770_007"", ""insurance_770_008"", ""insurance_770_009"", ""insurance_770_010"", ""insurance_770_011"", ""insurance_770_012"", ""insurance_770_013"", ""insurance_770_014"", ""insurance_770_015"", ""insurance_770_016"", ""insurance_770_017"", ""insurance_770_018"", ""insurance_770_019"", ""insurance_770_020"", ""insurance_770_021"", ""insurance_770_022"", ""insurance_770_023"", ""insurance_770_024"", ""insurance_770_025"", ""insurance_770_026"", ""insurance_770_027"", ""insurance_770_028"", ""insurance_770_029"", ""insurance_770_030"", ""insurance_770_031"", ""insurance_770_032"", ""insurance_770_033"", ""insurance_770_034"", ""insurance_770_035"", ""insurance_770_036"", ""insurance_770_037"", ""insurance_770_038"", ""insurance_770_039"", ""insurance_770_040"", ""insurance_770_041"", ""insurance_770_042"", ""insurance_770_043"", ""insurance_770_044"", ""insurance_770_045"", ""insurance_770_046"", ""insurance_770_047"", ""insurance_770_048"", ""insurance_770_049"", ""insurance_770_050"", ""insurance_770_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello Rivertown Insurance, Conner here can I help you."", ""Hello do you hear me?"", ""Mhm yes sir I sure do."", ""Uh-huh I I'm moving to my new house "", ""Oh nice! #Uh were you looking for homeowners insurance?"", ""Nah well maybe not now I don't think I need my renters insurance "", ""Oh so you want to cancel your old plan?"", ""Mhm yeah I guess you can help me with that right?"", ""Uh-huh could I get your first and last name? also also your date of birth?"", ""Mhm George Lexus."", ""Uh-huh Jorge with a j?"", ""Nah it's George with a g, g.e.o.r.g.e."", ""Uh-huh got it."", ""And I was born April tenth nineteen eighty two."", ""Got it, do you have your customer number?"", ""Mhm yeah I have some numbers here is it nine digits long right?"", ""No sir eight digits."", ""Oh try eight one one two two four three one or one three three two one five six eight."", ""Uh-huh alright the second one worked. #Um."", ""Oh one three three two one f-five six eight? That one?"", ""Mhm that's it. Do you have your policy number?"", ""Uh-oh no I don't think I have that."", ""That's fine you said renters right, were you under our basic plan or preferred plan?"", ""Jeez it it's the preferred I think."", ""What was your rate?"", ""Huh thirty dollars a m-month."", ""Mhm that's our preferred plan your policy number is eight five one "", ""Sorry could you repeat that slower I'm trying to write it down."", ""Mhm ready?"", ""Yep."", ""Eight five one."", ""Mhm."", ""#Uh nine five three."", ""Uh-huh."", ""#Um two two."", ""Mhm."", ""Well you won't really need the number if you're cancelling right? ."", ""Oh I guess you're right "", ""I'm ready to complete the cancellation sir just need your confirmation again."", ""Yep go ahead!"", ""Alright all done mister Lexus can I help you with anything else?"", ""Uh-huh could I get your contact information conner? #Um for when I need my quote and all that."", ""Mhm of course sir. If you give me your #email I can contact you further about that."", ""Oh it's g lex three at gmail dot com."", ""Mhm I sent you an email for verification could you let me know when you get it?"", ""Mhm."", ""Is that all you need for today mister Lexus?"", ""Mhm think so I got the email by the way, click on the link?"", ""Yep, after that just wait for my email and that's it."", ""Alright thank you Conner!"", ""Yes sir no problem have a good day! Goodbye!"", ""Goodbye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
771,"{""dialogue_id"": ""771"", ""turns"": {""turn_id"": [""insurance_771_000"", ""insurance_771_001"", ""insurance_771_002"", ""insurance_771_003"", ""insurance_771_004"", ""insurance_771_005"", ""insurance_771_006"", ""insurance_771_007"", ""insurance_771_008"", ""insurance_771_009"", ""insurance_771_010"", ""insurance_771_011"", ""insurance_771_012"", ""insurance_771_013"", ""insurance_771_014"", ""insurance_771_015"", ""insurance_771_016"", ""insurance_771_017"", ""insurance_771_018"", ""insurance_771_019"", ""insurance_771_020"", ""insurance_771_021"", ""insurance_771_022"", ""insurance_771_023"", ""insurance_771_024"", ""insurance_771_025"", ""insurance_771_026"", ""insurance_771_027"", ""insurance_771_028"", ""insurance_771_029"", ""insurance_771_030"", ""insurance_771_031"", ""insurance_771_032"", ""insurance_771_033"", ""insurance_771_034"", ""insurance_771_035"", ""insurance_771_036"", ""insurance_771_037"", ""insurance_771_038"", ""insurance_771_039"", ""insurance_771_040"", ""insurance_771_041"", ""insurance_771_042"", ""insurance_771_043"", ""insurance_771_044"", ""insurance_771_045"", ""insurance_771_046"", ""insurance_771_047"", ""insurance_771_048"", ""insurance_771_049"", ""insurance_771_050"", ""insurance_771_051"", ""insurance_771_052"", ""insurance_771_053"", ""insurance_771_054"", ""insurance_771_055"", ""insurance_771_056"", ""insurance_771_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello Emily here insurance agent for Rivertown Insurance could I help you today?"", ""Mhm #yup my name is Kylen I called like three days ago."", ""Huh Kylen Darko?"", ""Yep! That's me."", ""Date of birth September fifth nineteen ninety nine?"", ""Yep you got it."", ""Do you have your customer number?"", ""Mhm I do two five six five four one three two."", ""Two five six five four one three two?"", ""Yep."", ""So you had said you wanted to enroll in Petcare Preferred plan? Did you take a look at those quotes I emailed?"", ""Mhm I did the price looks good I just wanted to make sure the coverages are right. #Um."", ""Uh-huh I could go through the coverages for you right now if that would help."", ""Oh yeah that would be great please if you could."", ""#Um we offer coverages for food and nutrition prevention for fleas ticks, and heartworm."", ""Oh nice!"", ""Mhm we also #cover wellness checks veterinary medical care, supplies for your pet, and."", ""Whoa there's even more?"", ""Uh-huh yes there is . Petcare Preferred also covers bathing, grooming and boarding if needed."", ""Whoa that's great so would you recommend the yearly rates or annual."", ""#Hm well based on your profile I would recomment the yearly rate, it's worth it to commit for the long haul."", ""Mhm I get that."", ""Any other questions for me?"", ""Mhm so if my dog were to break a leg or something bad like that it would be covered right?"", ""Mhm yes sir that's included in the veterinary medical care coverage."", ""Oh Nice. #Um medicine too?"", ""Uh-huh prescription medicines would go under veterinary medical care as well."", ""Huh seems like you guys cover everything!"", ""Mhm up to a certain extent of course."", ""Well everything sounds g-good to me lets get this show on the road."", ""Of course could you read me out your credit card information please?"", ""Mhm give me a second to grab my wallet "", ""Uh-huh take your time."", ""Oh there it is! #Um the number is seven three one."", ""Seven three one."", ""#Uh four five six two four four."", ""Four five six two four four."", ""Mhm nine nine eight two one five three."", ""#Uh nine nine eight two one five three."", ""Yep."", ""Seven three one four five six two four four nine nine eight two one five three checks out?"", ""Yep nailed it."", ""The expiration date?"", ""Uh-huh it's March twent thirty four."", ""#Hm got it. #Um the CVV number?"", ""That's the three digits? right?"", ""Mhm."", ""Oh okay two five four is that number."", ""Alright your payment is processing now, #would you like me to email your receipt?"", ""Mhm please."", ""Okay is wadecountycitizenthreeohfive at yahoo still a good email for you?"", ""Yep."", ""Alright sir the payment is finished processing and email sent."", ""Oh great thank you so much."", ""Your welcome anything else I could help you with?"", ""Nah I'm alright thanks."", ""Goodbye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
772,"{""dialogue_id"": ""772"", ""turns"": {""turn_id"": [""insurance_772_000"", ""insurance_772_001"", ""insurance_772_002"", ""insurance_772_003"", ""insurance_772_004"", ""insurance_772_005"", ""insurance_772_006"", ""insurance_772_007"", ""insurance_772_008"", ""insurance_772_009"", ""insurance_772_010"", ""insurance_772_011"", ""insurance_772_012"", ""insurance_772_013"", ""insurance_772_014"", ""insurance_772_015"", ""insurance_772_016"", ""insurance_772_017"", ""insurance_772_018"", ""insurance_772_019"", ""insurance_772_020"", ""insurance_772_021"", ""insurance_772_022"", ""insurance_772_023"", ""insurance_772_024"", ""insurance_772_025"", ""insurance_772_026"", ""insurance_772_027"", ""insurance_772_028"", ""insurance_772_029"", ""insurance_772_030"", ""insurance_772_031"", ""insurance_772_032"", ""insurance_772_033"", ""insurance_772_034"", ""insurance_772_035"", ""insurance_772_036"", ""insurance_772_037"", ""insurance_772_038"", ""insurance_772_039"", ""insurance_772_040"", ""insurance_772_041"", ""insurance_772_042"", ""insurance_772_043"", ""insurance_772_044"", ""insurance_772_045"", ""insurance_772_046"", ""insurance_772_047"", ""insurance_772_048"", ""insurance_772_049"", ""insurance_772_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown insurance, you're speaking to Dwayne."", ""Mhm good afternoon Dwayne how are you doing."", ""Just great what about you sir?"", ""Likewise I was calling because I was thinking of making changes to my plan "", ""Uh-huh sure let me just get your basic info and start looking at your plan for you."", ""Oh thank you my name is Henry Skalitz."", ""Sorry could you spell Skalitz for me Henry."", ""Yep it's s.k.a.l.i.t.z."", ""Got it thank you. I'll also need your date of birth and your costumer number if you know it."", ""Mhm well I was born November twenty fourth nineteen eighty one."", ""Eleven twenty four nineteen eighty one got it."", ""Yep."", ""And the customer number?"", ""#Um I think it's in my notes."", ""#Hm."", ""#Uh six five five four seven eight five four three two two."", ""Whoa the customer number is only eight digits sir."", ""Oh sorry I see it now Nine four six seven zero zero one two? That should be it."", ""Mhm. Yes sir it worked, now I'll be needing your policy number "", ""Mhm I have that, eight six five four two eight nine four."", ""U-huh, I see here you are under the Preferred Auto plan."", ""Eee I don't know if I would say preferred "", ""#Hm sorry to hear that are you displeased with your plan or benefits?"", ""Yep. I actually called to cancel the plan."", ""Uh-oh, is there anyway I could change your mind on that sir?"", ""Eee probably not I already have another company in mind "", ""Whoa would you mind telling me what company it is?"", ""#Hm why?"", ""Maybe we could come to some sort of agreement, maybe I could match even."", ""#Hm alright it's Laketown Insurance."", ""What kind of p-package are they offering you?"", ""Eee basically your premium tier plan at the cost of your mid tier plan."", ""Did they give you a fixed fee on that?"", ""Mhm."", ""Well I wish it was different but I can't lie to you sir that is offer we cannot match."", ""Oh? Really? That's too bad well I guess let's go ahead with the cancelling right?"", ""#Um yes sir if that's what you want."", ""Mhm."", ""Did you want to cancel today are set cancellation to a later day?"", ""Could you set it to cancel after the last payment of this month?"", ""Sure, the fifteenth of March right?"", ""#Uh yeah I guess."", ""Okay sir before I complete the cancellation I have to confirm with you one last time."", ""Yep pull the plug please Dwayne."", ""Gotcha."", ""It's been a pleasure Dwayne."", ""Thank you mister Skalitz, sorry I couldn't fix your problems with us today."", ""#Ah don't worry about it I was going to cancel no matter what ."", ""Mhm well thank you for the call mister Skalitz if you ever want to renroll just call this number again."", ""Thank you Dwayne, I won't be needing anything else. Goodbye."", ""Bye! Have a good day!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
773,"{""dialogue_id"": ""773"", ""turns"": {""turn_id"": [""insurance_773_000"", ""insurance_773_001"", ""insurance_773_002"", ""insurance_773_003"", ""insurance_773_004"", ""insurance_773_005"", ""insurance_773_006"", ""insurance_773_007"", ""insurance_773_008"", ""insurance_773_009"", ""insurance_773_010"", ""insurance_773_011"", ""insurance_773_012"", ""insurance_773_013"", ""insurance_773_014"", ""insurance_773_015"", ""insurance_773_016"", ""insurance_773_017"", ""insurance_773_018"", ""insurance_773_019"", ""insurance_773_020"", ""insurance_773_021"", ""insurance_773_022"", ""insurance_773_023"", ""insurance_773_024"", ""insurance_773_025"", ""insurance_773_026"", ""insurance_773_027"", ""insurance_773_028"", ""insurance_773_029"", ""insurance_773_030"", ""insurance_773_031"", ""insurance_773_032"", ""insurance_773_033"", ""insurance_773_034"", ""insurance_773_035"", ""insurance_773_036"", ""insurance_773_037"", ""insurance_773_038"", ""insurance_773_039"", ""insurance_773_040"", ""insurance_773_041"", ""insurance_773_042"", ""insurance_773_043"", ""insurance_773_044"", ""insurance_773_045"", ""insurance_773_046"", ""insurance_773_047"", ""insurance_773_048"", ""insurance_773_049"", ""insurance_773_050"", ""insurance_773_051"", ""insurance_773_052"", ""insurance_773_053"", ""insurance_773_054"", ""insurance_773_055"", ""insurance_773_056"", ""insurance_773_057"", ""insurance_773_058"", ""insurance_773_059"", ""insurance_773_060"", ""insurance_773_061"", ""insurance_773_062"", ""insurance_773_063"", ""insurance_773_064"", ""insurance_773_065"", ""insurance_773_066"", ""insurance_773_067"", ""insurance_773_068"", ""insurance_773_069"", ""insurance_773_070"", ""insurance_773_071"", ""insurance_773_072"", ""insurance_773_073"", ""insurance_773_074"", ""insurance_773_075"", ""insurance_773_076"", ""insurance_773_077"", ""insurance_773_078"", ""insurance_773_079"", ""insurance_773_080"", ""insurance_773_081"", ""insurance_773_082""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hey there! #Ah this is Rachel with Rivertown Insurance how can I help you?"", ""#Um hey this is Mark I wanted to get a pet quote and also can you help me change to card payment?"", ""Mhm of course I could help you with that Mark, last name?"", ""#Uh Andrew, Mark Andrew."", ""Uh-huh, do you have your customer number on you? By chance?"", ""Uh-huh actually yeah I do are you ready "", ""Mhm go ahead mister Andrew."", ""eight four five."", ""eight four five."", ""#Uh nine five five one."", ""Nine five five one?"", ""Uh-huh got it."", ""#Ah mister Andrew could you tell me about your pet? Or do you have multiple?"", ""Uh-huh I have four pets they."", ""Whoa could you tell me about them each one by one?"", ""Mhm I'll start with Molly she's my favorite."", ""Is Molly a dog or cat? or "", ""Yep, she's a dog. She's so-so cute and she loves to learn new tricks she's a little ball of love."", ""She sounds like a lovely dog, she does tricks?"", ""Yep, she can shake and roll over, and she just learned how to speak it's so funny ."", ""Whoa Molly's pretty smart "", ""Mhm she is."", ""What breed is Molly?"", ""Oh she's a labradoodle."", ""How old is she and do you know her weight?"", ""Uh-huh I have all their vet forms right here. She is two years old and her #weight is fifty four pounds."", ""Got it, all of Molly's info has been filed, could you go on to the next pet, are they all dogs?"", ""Mhm yeah I'll tell you Butchy's stuff and Buchy is a cat but the rest are dogs."", ""Oh got it. #Um what breed of cat is Buchy?"", ""Buchy is a British Shorthair he weighs fifteen pounds and twelve months old."", ""Got it. Thank you."", ""#Um Drex is a dog."", ""Mhm."", ""A German Shepard "", ""Uh-huh."", ""#Um weighs sixty two pounds and the last one is."", ""Oh you still haven't told me Drex's age."", ""Uh-oh I'm sorry she's three years old."", ""Got it."", ""Mhm Kar is the last dog."", ""Huh Kar how do you spell that? Like a car? vehicle?"", ""Nah it's Kar k.a.r."", ""Oh sorry about that, but I got it."", ""Kar is a blue heeler."", ""#Um Australian Cattle Dog."", ""Oh yeah. #Um he weighs thirty two pounds and he just turned two recently."", ""Okay mister Andrew I've got all of them filed now for your quote."", ""Mhm."", ""I would recommend our Petcare Preferred plan especially because of your pet situation."", ""Uh-huh and why do you recommend it?"", ""You have four pets so you receive a deduction for each pet after the first and "", ""Mhm that sounds good."", ""Oh yes it is and since you also have a cat you receive another deduction for being a multibreed owner."", ""Uh-huh sounds all good to me what coverages does this preferred plan have?"", ""This plan covers accidents, illnesses, it also covers dental issues plus cancer treatment."", ""Whoa that sound exactly like what I need."", ""The preferred plan also has additional prescriptions available in the coverage list."", ""Mhm."", ""There's also optional coverage for kennels in case of tra-travel."", ""Rachel how much would this plan be?"", ""With your discounts I can offer you one thousand dollar annual rate."", ""Jeez that's not too bad I think I'll have to get back to you on that."", ""Mhm that's perfectly fine sir, did you still need help changing your payment method?"", ""Uh-huh I'm actually glad you remembered."", ""Could you read your credit card out to me please."", ""Mhm the number is five four four two."", ""five four four two."", ""#Uh three one one six."", ""Three one one six?"", ""Yep. #Uh zero one eight five."", ""Zero one eight five."", ""Uh-huh. #Um six six five three."", ""#Uh six six five three. #Um could I could your CVV now."", ""Mhm it's five four one."", ""Uh-huh."", ""#Hm and the expiration is November twenty thirty one."", ""#Uh eleven #thirty one got it."", ""That's it right?"", ""Yes sir, unless you need help with something else, no?"", ""I'm alright thank you, I'll call you back to discuss the petcare but for now that's it."", ""Uh-huh sure thing mister Andrew thank you for the call I look forward to speaking with you at a later time."", ""Likewise, thank you Rachel. Goodbye."", ""Goodbye mister Andrew.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
774,"{""dialogue_id"": ""774"", ""turns"": {""turn_id"": [""insurance_774_000"", ""insurance_774_001"", ""insurance_774_002"", ""insurance_774_003"", ""insurance_774_004"", ""insurance_774_005"", ""insurance_774_006"", ""insurance_774_007"", ""insurance_774_008"", ""insurance_774_009"", ""insurance_774_010"", ""insurance_774_011"", ""insurance_774_012"", ""insurance_774_013"", ""insurance_774_014"", ""insurance_774_015"", ""insurance_774_016"", ""insurance_774_017"", ""insurance_774_018"", ""insurance_774_019"", ""insurance_774_020"", ""insurance_774_021"", ""insurance_774_022"", ""insurance_774_023"", ""insurance_774_024"", ""insurance_774_025"", ""insurance_774_026"", ""insurance_774_027"", ""insurance_774_028"", ""insurance_774_029"", ""insurance_774_030"", ""insurance_774_031"", ""insurance_774_032"", ""insurance_774_033"", ""insurance_774_034"", ""insurance_774_035"", ""insurance_774_036"", ""insurance_774_037"", ""insurance_774_038"", ""insurance_774_039"", ""insurance_774_040"", ""insurance_774_041"", ""insurance_774_042"", ""insurance_774_043"", ""insurance_774_044"", ""insurance_774_045"", ""insurance_774_046"", ""insurance_774_047"", ""insurance_774_048"", ""insurance_774_049"", ""insurance_774_050"", ""insurance_774_051"", ""insurance_774_052"", ""insurance_774_053"", ""insurance_774_054"", ""insurance_774_055"", ""insurance_774_056"", ""insurance_774_057"", ""insurance_774_058"", ""insurance_774_059"", ""insurance_774_060"", ""insurance_774_061"", ""insurance_774_062"", ""insurance_774_063"", ""insurance_774_064"", ""insurance_774_065"", ""insurance_774_066"", ""insurance_774_067"", ""insurance_774_068"", ""insurance_774_069"", ""insurance_774_070"", ""insurance_774_071"", ""insurance_774_072"", ""insurance_774_073"", ""insurance_774_074"", ""insurance_774_075"", ""insurance_774_076"", ""insurance_774_077"", ""insurance_774_078"", ""insurance_774_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Jen with Rivertown insurance who do I have the pleasure of speaking to today?"", ""#Uh hey I'm Tom Fabrino."", ""Well hello Tom! how may I help you?"", ""#Er I recently got another pet for our daughter so now I have to make vet visits for three, obviously that would be expensive."", ""Mhm most likely , were you looking to sign up for one of our petcare plans mister Fabrino or."", ""Uh-huh, actually I already have one of the pet plans but I was thinking about upgrading, is there another tier for this plan?"", ""First I'll need some of your information so I can see your existing plan."", ""Yep Yep."", ""Alright mister Fabrino, first name Tom right?"", ""Yep."", ""Could you spell the last name for me please?"", ""F.a.b.r.i.n.o."", ""F.a.b.r.i.n.o, got it thank you."", ""My date of birth is December thirteenth nineteen ninety eight."", ""Oh thank you, do you know your customer number mister Fabrino?"", ""#Uh no? where can I find that?"", ""You can find your customer number on the website if you login and."", ""Eee is there another way to verify? my internet is down right now actually ."", ""I'm very sorry about that."", ""Huh no problem!"", ""But yes if you can't access your customer number I could also verify using your phone number and social."", ""Yay that's good, well you can see my number right?"", ""#Um yes sir, so to confirm the number on file is four seven three, seven seven seven, eight six five four, yeah?"", ""Yep that's it you got it!"", ""Great, now I just need your social security number, do you know it?"", ""Mhm I'm pretty sure it's eight two three s-seven four three four seven zero I think."", ""Eight two three seven four three four seven zero, is that correct mister Fabrino?"", ""#Uh actually can I go check real quick I'm not sure?"", ""Of course."", ""Got it here, what was the number I told you?"", ""Eight two three seven four three four seven zero."", ""#Ah I'm sorry I got the last two numbers wrong it's actually six three, my bad."", ""No problem at all sir, to confirm- eight two three seven four three four six three."", ""Yep."", ""Okay mister Fabrino I see your account here I see you have multiple plans with us."", ""Uh-huh."", ""And you would only like to change your petcare plan right?"", ""Mhm yeah pretty sure at least for now ."", ""Wonderful well the current plan you are under is the Petcare Basic plan."", ""Uh-huh."", ""The other petcare plan we offer is our Petcare Preferred plan, as a fluffy owner myself I can agree on the name ."", ""Oh you have a dog too Jen?"", ""Yeah I do it's a German Shepard! So Cute! ."", ""Whoa I have a German Shepard too that's crazy! Great dog. ."", ""For sure! So are you considering an upgrade from Petcare Basic?"", ""Mhm could you explain the differences between the two?"", ""Of course! The rate for your current plan the Petcare Basic is five hundred dollars a year."", ""Uh-huh and what's the rate for the Petcare Perfect plan?"", ""The Petcare Preferred plan, yes, that plan is one thousand dollars a year."", ""Jeez, I wasn't expecting that much."", ""Mhm, the double in yearly price is because your benefits too are essentially doubled."", ""#Hm, what are my benefits anyways?"", ""With your current plan there is a restricted amount of vets and clinics where your benefits apply and obviously covers less."", ""Uh-huh that makes sense."", ""Currently you'd be insured for minor injuries, accidents, and minor illness as well as covering some prescription medications."", ""Uh-huh."", ""By upgrading you would keep these same benefits and gain coverage for emergency care, major injuries or illness and."", ""Huh so if one of the pups needed surgery for some reason."", ""Yep that would be covered under the Preferred plan, it would also cover the higher end tier prescriptions that vets offer."", ""Whoa that's pretty nice."", ""I agree and with your growing furry family I would recommend the higher coverage, you can never be too safe!"", ""#Hm this is all sounding good, how long would it take to get my plan changed and all that?"", ""I can change your plan right now mister Fabrino all I need is for you to answer some security questions for me is that alright?"", ""Yep sounds good."", ""What was the name of the high school you attended?"", ""Febree Louis High."", ""And what was the name of your favorite teacher?"", ""Miss Kabrini mhm."", ""Alright all good on my end for the upgrade I just wanted to confirm your change to the Petcare Preferred plan."", ""#Uh yeah go ahead!"", ""Sure thing give me just a second to complete the process."", ""Go ahead."", ""Okay your all set mister Fabrino, you should expect your new insurance cards in the next one to two weeks."", ""Yay."", ""#Um do you still live at four seven six Crackenberty Road?"", ""Yep that's not changing ."", ""Sounds great you should be all good mister Fabrino is there anything else I could help you with today?"", ""Nah Jen that's all I appreciate all the help though."", ""#Ah of course mister Fabrino, have a great rest of the day, goodbye!"", ""Have a great day Jen, Bye Bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
775,"{""dialogue_id"": ""775"", ""turns"": {""turn_id"": [""insurance_775_000"", ""insurance_775_001"", ""insurance_775_002"", ""insurance_775_003"", ""insurance_775_004"", ""insurance_775_005"", ""insurance_775_006"", ""insurance_775_007"", ""insurance_775_008"", ""insurance_775_009"", ""insurance_775_010"", ""insurance_775_011"", ""insurance_775_012"", ""insurance_775_013"", ""insurance_775_014"", ""insurance_775_015"", ""insurance_775_016"", ""insurance_775_017"", ""insurance_775_018"", ""insurance_775_019"", ""insurance_775_020"", ""insurance_775_021"", ""insurance_775_022"", ""insurance_775_023"", ""insurance_775_024"", ""insurance_775_025"", ""insurance_775_026"", ""insurance_775_027"", ""insurance_775_028"", ""insurance_775_029"", ""insurance_775_030"", ""insurance_775_031"", ""insurance_775_032"", ""insurance_775_033"", ""insurance_775_034"", ""insurance_775_035"", ""insurance_775_036"", ""insurance_775_037"", ""insurance_775_038"", ""insurance_775_039"", ""insurance_775_040"", ""insurance_775_041"", ""insurance_775_042"", ""insurance_775_043"", ""insurance_775_044"", ""insurance_775_045"", ""insurance_775_046"", ""insurance_775_047"", ""insurance_775_048"", ""insurance_775_049"", ""insurance_775_050"", ""insurance_775_051"", ""insurance_775_052"", ""insurance_775_053"", ""insurance_775_054"", ""insurance_775_055"", ""insurance_775_056"", ""insurance_775_057"", ""insurance_775_058"", ""insurance_775_059"", ""insurance_775_060"", ""insurance_775_061"", ""insurance_775_062"", ""insurance_775_063"", ""insurance_775_064"", ""insurance_775_065"", ""insurance_775_066"", ""insurance_775_067"", ""insurance_775_068"", ""insurance_775_069"", ""insurance_775_070"", ""insurance_775_071"", ""insurance_775_072"", ""insurance_775_073"", ""insurance_775_074"", ""insurance_775_075"", ""insurance_775_076"", ""insurance_775_077"", ""insurance_775_078"", ""insurance_775_079"", ""insurance_775_080"", ""insurance_775_081"", ""insurance_775_082"", ""insurance_775_083"", ""insurance_775_084"", ""insurance_775_085"", ""insurance_775_086"", ""insurance_775_087"", ""insurance_775_088"", ""insurance_775_089"", ""insurance_775_090"", ""insurance_775_091"", ""insurance_775_092"", ""insurance_775_093"", ""insurance_775_094"", ""insurance_775_095"", ""insurance_775_096"", ""insurance_775_097"", ""insurance_775_098"", ""insurance_775_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning! Thank you for calling Rivertown Insurance how could I be of assistance?"", ""Good morning, I decided to change insurance companies my friend recommended this place to me."", ""Oh wonderful, what was the name of this friend by the way?"", ""#Um why?"", ""It's possible they could earn benefits from their recommendation so I wanted to note it, that's all."", ""Oh okay her name is Sheliah Cardi."", ""Sorry could you spell that for me?"", ""#Uh yeah s.h.e.l.i.a.h Sheliah and c.a.r.d.i Cardi."", ""Thank you! Now were you looking to enroll in one of our plans? We offer insurance for Life, Pet, Auto, Condo, Renters, and Homeowners."", ""Yep I could you tell me more about these plans? I'm interested."", ""Sure! But first do you want to get started up on creating your account? I can't enroll you in any plan without an account."", ""Mhm lets go ahead do that."", ""So to start us off could I get your first and last name please?"", ""Kristie Comans."", ""Uh-huh, Kristie? how do you spell that?"", ""#Um K.r.i.s.t.i.e."", ""Comans spelled c.o.m.a.n.s? Is that right ma'am?"", ""Yep, what else do you need?"", ""Is the phone number you're currently calling on what you would like to register on your account?"", ""Yeah use this one yeah."", ""three six seven, two two seven, nine four three eight, right?"", ""Mhm that's right."", ""Now to set up your security question, is the name of your first pet a good question?"", ""Yep! my baby's name is Nergigante."", ""What a nice name, could you spell that for me sorry."", ""No problem I get asked that a lot n.e.r.g.i..g.a.n.t.e did you get that?"", ""N.e.r.g.i.g.a.n.t.e mhm."", ""Yay, is that all you need? Can we start the plans now?"", ""#Ah not yet there's still more, could I get your birthdate and current address?"", ""Uh-huh I was born August second nineteen ninety nine my address is eight one one North Street."", ""second of August nineteen ninety nine. Got it, could I get the State City and Zip for that address as well?"", ""Mhm the city is Juwanto in Georgia and my zip code is six five two four nine."", ""Did I get this right, your full address is eight one one North Street, Juwanto, Georgia six five two four nine?"", ""Yep!"", ""Last thing, just need your social and the account will be made. #Ah then we can start enrolling you finally."", ""Whew almost there the number is six seven seven, eight one, no seven, and five three two eight."", ""Six seven seven eight seven five three two eight, alright account made now what kind of plans were you looking for?"", ""#Um I need new car insurance and life insurance too "", ""Mhm well in terms of automobile plans that we offer they range from one thousand to two thousand a year and for life ins-insurance."", ""Nah actually my bad I don't think I want to enroll in the life insurance plans after all."", ""Oh that's perfectly fine we can go further into the car insurance plans that we offer here at Rivertown. Any questions?"", ""Yep what kind of benefits am I getting for the first tier of the insurance plans? One thousand a year right?"", ""Yes ma'am one thousand for the Basic Auto plan, with this p-plan you are basically going to be getting three basic coverages."", ""Uh-huh."", ""First you'll have collision coverage which covers damages to your car in the event of a wreck."", ""Mhm that's good."", ""Your next two coverages would be for liability both bodily injury and property damage liability."", ""Uh-huh and what is that?"", ""#Uh bodily injury liability is to help pay any expenses in the event that you injure someone else in an accident."", ""Oh."", ""And property damage liability is simple it covers damage to houses, offices, and vehicles too."", ""#Ah ok, and are are any there restrictions on the Basic Auto plan?"", ""Mhm basically you're liability coverage is at the base level in other words the least amount of coverage."", ""Uh-oh!"", ""Also the extra benefits you get for safe driving and on time payments is considerably less."", ""Uh-oh times two! what about the total auto insurance? how much was that?"", ""The Complete Auto plan, is two thousand a year for the base fees."", ""Uh-huh and what are the benefits for this plan?"", ""If you go with this plan you get six coverages which include the three from the Basic Auto plan."", ""Oh what are the other three?"", ""#Um there's comprehensive coverage which covers damages to your vehicle not caused in an accident, like hail or something like that."", ""Oh yeah I get it."", ""You will also get u-uninsured motorist coverage that covers you if you get into an accident with someone who has no insurance."", ""Sounds good."", ""And the last coverage included is the rental reimbursement for accidents that result in you not being able to drive your car."", ""Woah that sounds handy."", ""Trust me it can be ."", ""You mentioned extras and bonuses for the last plan, d-does this plan have that too?"", ""Absolutely, we have many add-ons for this plan like after a year of safe driving we offer an additional medical payment coverage."", ""Uh-huh is there more benefits like that?"", ""Yep! After your second year of safe driving we start lowering your fees slightly and the longer you go with a clean record the better."", ""Jeez this plan sounds a lot better well I guess it does cost more ."", ""Would you like to go ahead with enrolling in this plan?"", ""For sure."", ""Alright Kristie I'm going to need your credit card information here to finalize the enrollment."", ""Oh! Can you give me a second I have to go upstairs and get it."", ""Of course I'll be right here, no worries."", ""#Ah got it the number is eight four four six seven nine three two one one one two five six six five, CVV is five four one, date twelve twenty two."", ""Oh ok I'll read it back make sure everything is right, eight four four six seven nine three two one one one two five six six five."", ""Yep."", ""CVV five four one."", ""Mhm."", ""And the expiration date you said twelve twenty?"", ""Nah twelve twenty two like December twenty twenty two."", ""Mhm got it thank you!"", ""#Uh is that it?"", ""Yes ma'am I have confirmed your enrollment and the payment has been completed."", ""Woah that's great."", ""Yep you should g-get the insurance cards in the mail in a week or so, your mailing address is the same right?"", ""Mhm it is is that all I need."", ""Yeah, once you get those cards just make sure to keep them one in your car."", ""Oh my gosh thank you so much!"", ""It's my pleasure thank you for your business."", ""Could I get your name I'd like to leave a positive review ."", ""#Um we actually have an online survey for caller reviews if you could give me your email I could send you the link."", ""Oh of course my email is kristie c three three three at gmail."", ""Thank you, #Uh my name is Linda Brown it should be in the dropdown on the survey!"", ""Great, thank you again!"", ""No problem have a good day! Goodbye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
776,"{""dialogue_id"": ""776"", ""turns"": {""turn_id"": [""insurance_776_000"", ""insurance_776_001"", ""insurance_776_002"", ""insurance_776_003"", ""insurance_776_004"", ""insurance_776_005"", ""insurance_776_006"", ""insurance_776_007"", ""insurance_776_008"", ""insurance_776_009"", ""insurance_776_010"", ""insurance_776_011"", ""insurance_776_012"", ""insurance_776_013"", ""insurance_776_014"", ""insurance_776_015"", ""insurance_776_016"", ""insurance_776_017"", ""insurance_776_018"", ""insurance_776_019"", ""insurance_776_020"", ""insurance_776_021"", ""insurance_776_022"", ""insurance_776_023"", ""insurance_776_024"", ""insurance_776_025"", ""insurance_776_026"", ""insurance_776_027"", ""insurance_776_028"", ""insurance_776_029"", ""insurance_776_030"", ""insurance_776_031"", ""insurance_776_032"", ""insurance_776_033"", ""insurance_776_034"", ""insurance_776_035"", ""insurance_776_036"", ""insurance_776_037"", ""insurance_776_038"", ""insurance_776_039"", ""insurance_776_040"", ""insurance_776_041"", ""insurance_776_042"", ""insurance_776_043"", ""insurance_776_044"", ""insurance_776_045"", ""insurance_776_046"", ""insurance_776_047"", ""insurance_776_048"", ""insurance_776_049"", ""insurance_776_050"", ""insurance_776_051"", ""insurance_776_052"", ""insurance_776_053"", ""insurance_776_054"", ""insurance_776_055"", ""insurance_776_056"", ""insurance_776_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello Johanna Vertes here agent for Rivertown Insurance, could I help you today?"", ""Yep I saw a advertisement for this insurance company "", ""Oh I see would you like to get started in creating a account with us?"", ""Do I need a account to get a quote?"", ""Yes ma'am you do."", ""Uh-huh do I have to pay to make an account?"", ""No ma'am we only charge for the plans that you en-enroll in, everything else is free."", ""Oh great then yeah I wanna make an account then."", ""Mhm sure thing ma'am could I get your first and last name?"", ""Elizabeth Leroy."", ""Leroy l.e.r.o.y?"", ""Yep."", ""Thanks, could I get your date of birth now?"", ""June twenty third, nineteen ninety eight."", ""Thank you what phone number would you like for me to put on file for you?"", ""I'll read it out for you it's two one one eight four s-six nine one three six."", ""Two one one eight four six nine one three six?"", ""Yay first try ."", ""Mhm could you let me know your address?"", ""It's zero one five Evercrest Street."", ""Uh-huh zero one five got it."", ""Oh apartment thirty three."", ""Oh okay got it. What city are you in?"", ""Emerald City."", ""Uh-huh and state?"", ""Louisiana."", ""Got it. What's the zipcode for your area?"", ""I think it's five five five four one."", ""Mhm let me see yeah it is."", ""Oh good."", ""Now I need a security question for your account."", ""Uh-huh I usually use my first teacher's name."", ""And what was it?"", ""Silvia."", ""So you want me to put Silvia, s.i.l.v.i.a?"", ""Mhm just like that."", ""Alright will do last bit of info I'm going to be needing is your social security number."", ""Oh it's I think oh here it is six six five."", ""Mhm six six five."", ""Eight three five."", ""Eight three five got it."", ""Nine nine six six."", ""Got it six six five eight three five eight three five?"", ""Mhm."", ""Great should be all done then is there anything else I could help you with?"", ""Yeah I can get quotes over the phone right?"", ""Mhm and if you login to your account you can also get a quote with one of our online consultants."", ""Huh well what's faster."", ""#Er well we have more over the phone agents such as myself so it would probably be faster."", ""Oh."", ""Plus we do the login for you so you just have to give us information."", ""Oh I see well I'm going to look at some plans here and I'll call later in a few hours."", ""That's fine will that be all?"", ""Mhm it should be."", ""Great thank you for starting an account with us we look forward to your call."", ""Uh-huh."", ""Goodbye!"", ""Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
777,"{""dialogue_id"": ""777"", ""turns"": {""turn_id"": [""insurance_777_000"", ""insurance_777_001"", ""insurance_777_002"", ""insurance_777_003"", ""insurance_777_004"", ""insurance_777_005"", ""insurance_777_006"", ""insurance_777_007"", ""insurance_777_008"", ""insurance_777_009"", ""insurance_777_010"", ""insurance_777_011"", ""insurance_777_012"", ""insurance_777_013"", ""insurance_777_014"", ""insurance_777_015"", ""insurance_777_016"", ""insurance_777_017"", ""insurance_777_018"", ""insurance_777_019"", ""insurance_777_020"", ""insurance_777_021"", ""insurance_777_022"", ""insurance_777_023"", ""insurance_777_024"", ""insurance_777_025"", ""insurance_777_026"", ""insurance_777_027"", ""insurance_777_028"", ""insurance_777_029"", ""insurance_777_030"", ""insurance_777_031"", ""insurance_777_032"", ""insurance_777_033"", ""insurance_777_034"", ""insurance_777_035"", ""insurance_777_036"", ""insurance_777_037"", ""insurance_777_038"", ""insurance_777_039"", ""insurance_777_040"", ""insurance_777_041"", ""insurance_777_042"", ""insurance_777_043"", ""insurance_777_044"", ""insurance_777_045"", ""insurance_777_046"", ""insurance_777_047"", ""insurance_777_048"", ""insurance_777_049"", ""insurance_777_050"", ""insurance_777_051"", ""insurance_777_052"", ""insurance_777_053"", ""insurance_777_054"", ""insurance_777_055"", ""insurance_777_056"", ""insurance_777_057"", ""insurance_777_058"", ""insurance_777_059"", ""insurance_777_060"", ""insurance_777_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Michelle, Rivertown Insurance agent, howcould I be of assistance t-today?"", ""Mhm I can get my car insurance quote over the phone right?"", ""Yep are you a existing customer with us? Or "", ""Mhm I am."", ""Oh great have you gotten help from us over the phone before sir?"", ""Nah this is my first time I didn't feel like going out to one of yall's offices."", ""Mhm I see alright then let's get started sir can I get your first and last name?"", ""Mario."", ""M.a.r.i.o?"", ""Mhm Vellotello."", ""Huh could you spell that for me?"", ""V.e.l.l.o.t.e.l.l.o."", ""Huh sorry sir could you repeat that again sorry."", ""Uh-huh v.e.l.l.o.t.e.l.l.o Vellotello."", ""Mhm so it's b.e.l.l.o.t.e.l.l.o?"", ""Nah v like valentines not b."", ""Oh I'm sorry about that sir. M.a.r.i.o v.e.l.l.o.t.e.l.l.o?"", ""Yep."", ""Thank you sir you're in Texas right?"", ""Sure am Michelle."", ""Got it what's your date of birth?"", ""April second nineteen sixty eight."", ""Mhm April second you said nineteen sixty eight right?"", ""Yes ma'am."", ""Good what's the make of the car you wanted the quote for or cars."", ""Cars the first one is a Kia, the second car is a Toyota, and the third one is a Dodge."", ""Uh-huh what model Kia is it?"", ""Soul twenty fifteen Kia Soul."", ""Got it thank you."", ""Mhm the Toyota is a Camister the year is twenty seventeen."", ""Thank you very much sir what kind of Dodge is it sir?"", ""Charger twenty twenty Dodge Charger."", ""Huh do you know the mileage on those cars?"", ""Mhm well the Charger only has ten thousand miles on it "", ""Got it, and the rest of them?"", ""Oh well I don't know the rest of them I have to go outside to look at the Kia."", ""Go for it sir no rush."", ""Whew long walk turning the car on right now it's seventy two thousand miles."", ""Seventy two thousand?"", ""Mhm."", ""Do you know the Camry's mileage?"", ""Nah let me text my wife real quick."", ""Mhm."", ""Eee have to wait a second for her to reply."", ""Mhm."", ""Oh here we go she sent me a picture forty five thousand and five hundred and six miles."", ""Forty five thousand five hundred six?"", ""Mhm."", ""Thank you your quote is processing now."", ""Yay."", ""Could I get either your phone number or email to send you your quote?"", ""Huh send it to my email it's vellovellovello at yahoo dot com."", ""So it's v.e.l.l.o three times? at yahoo?"", ""Yep that's it."", ""Got it the quote just got sent you should get it in the next few minutes, is there anything else you need sir?"", ""Huh some cash? ."", ""Oh sorry sir can't do that for you as much as I want to ."", ""But nah that's all thank you for the help."", ""Mhm if you have any questions feel free to call back whenever."", ""Uh-huh will do thanks again."", ""My pleasure sir, have a good day. Goodbye!"", ""Ciao!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
778,"{""dialogue_id"": ""778"", ""turns"": {""turn_id"": [""insurance_778_000"", ""insurance_778_001"", ""insurance_778_002"", ""insurance_778_003"", ""insurance_778_004"", ""insurance_778_005"", ""insurance_778_006"", ""insurance_778_007"", ""insurance_778_008"", ""insurance_778_009"", ""insurance_778_010"", ""insurance_778_011"", ""insurance_778_012"", ""insurance_778_013"", ""insurance_778_014"", ""insurance_778_015"", ""insurance_778_016"", ""insurance_778_017"", ""insurance_778_018"", ""insurance_778_019"", ""insurance_778_020"", ""insurance_778_021"", ""insurance_778_022"", ""insurance_778_023"", ""insurance_778_024"", ""insurance_778_025"", ""insurance_778_026"", ""insurance_778_027"", ""insurance_778_028"", ""insurance_778_029"", ""insurance_778_030"", ""insurance_778_031"", ""insurance_778_032"", ""insurance_778_033"", ""insurance_778_034"", ""insurance_778_035"", ""insurance_778_036"", ""insurance_778_037"", ""insurance_778_038"", ""insurance_778_039"", ""insurance_778_040"", ""insurance_778_041"", ""insurance_778_042"", ""insurance_778_043"", ""insurance_778_044"", ""insurance_778_045"", ""insurance_778_046"", ""insurance_778_047"", ""insurance_778_048"", ""insurance_778_049"", ""insurance_778_050"", ""insurance_778_051"", ""insurance_778_052"", ""insurance_778_053"", ""insurance_778_054"", ""insurance_778_055"", ""insurance_778_056"", ""insurance_778_057"", ""insurance_778_058"", ""insurance_778_059"", ""insurance_778_060"", ""insurance_778_061"", ""insurance_778_062"", ""insurance_778_063"", ""insurance_778_064"", ""insurance_778_065"", ""insurance_778_066"", ""insurance_778_067"", ""insurance_778_068"", ""insurance_778_069"", ""insurance_778_070"", ""insurance_778_071"", ""insurance_778_072"", ""insurance_778_073"", ""insurance_778_074"", ""insurance_778_075"", ""insurance_778_076"", ""insurance_778_077"", ""insurance_778_078"", ""insurance_778_079"", ""insurance_778_080"", ""insurance_778_081"", ""insurance_778_082"", ""insurance_778_083"", ""insurance_778_084"", ""insurance_778_085"", ""insurance_778_086"", ""insurance_778_087"", ""insurance_778_088"", ""insurance_778_089"", ""insurance_778_090"", ""insurance_778_091"", ""insurance_778_092"", ""insurance_778_093"", ""insurance_778_094"", ""insurance_778_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Jazzabelle. How may I help you today?"", ""I need to add my sixteen year-old to my policy, unfortunately. "", ""yes, that is always fun huh?"", ""I mean, if you say so. "", ""Who am I speaking with today?"", ""This is Jerry. Jerry Lisenburg."", ""Okay Jerry. How do you spell your last name? I wanna make sure I get it correct."", ""L I S E N B U R G"", ""And, may I get your birthdate and social security number for verification purposes?"", ""Sure. My birthdate is ten twelve seventy-two."", ""Okay. I have your address as four twenty-six East Laney Drive Missoula, Wisconsin five five two one three. Is that still correct?"", ""Yes ma'am."", ""I have"", ""Can I change my mailing address to a post office box?"", ""Sure. I can do that for you."", ""Okay. Because I am out of town a lot and sometimes my mail sits in my box for a day or two and I just would rather it be at a post office."", ""I completely understand that. What would you like me to change the mailing address to mister Lisenburg?"", ""Six five two West Main Street Massey Wisconsin five five one one three."", ""Okay I have your new mailing address as six five two West Main Street and that's in Massey Wisconsing zipcode five five one one three."", ""Yep, that's right."", ""Alright sir, can"", ""You know what, can I just add my email address and start getting my bills that way? That would be better for me I think."", ""Absolutely. Go ahead witht the email when you are ready."", ""Okay, let me see which one is better. Okay it's J E R R Y L I S E N B U R G two two five at Michigan mail dot com."", ""I am going to repeat that back to you to make sure I got it correct okay."", ""That's fine."", ""I have J E R R Y L I S E N B U R G two two five at Michigan mail dot com."", ""You got it."", ""Can you verify your phone number for me sir?"", ""mhm yeah it's eight one three six five one one one two six."", ""Okay, and you said you would like to add your sixteen year-old to your policy, correct?"", ""yeah only cause I have to right "", ""yeah I know it can be a scary thing that's for sure!"", ""your telling me scary!"", ""Okay, first let me get your son's name, birthdate, and grade in school."", ""It's Jeremy Lisenburg seven one two-thousand five and I think he's in tenth grade. Yeah tenth grade."", ""Okay. Do you have his social security number and driver's license number handy?"", ""I know his social but I will have to get his drivers license number. His social is five one two six three two three zero six. Hold on while I get his license."", ""Take your time."", ""So his driver's license number is W I five one dash one five dash one five three."", ""I have W I five one dash one five dash one five three, correct?"", ""yeah that sounds right."", ""Okay, is that a permit or a driver's license?"", ""driver's license"", ""Will he be driving any of the vehicles that are on your policy or is there another vehicle we should add?"", ""No. No other cars. He needs to learn to drive better before we buy him his own car. "", ""okay. Has he taken any safety classes or driver's education classes?"", ""yeah I think so. Let me ask his mother."", ""Okay."", ""Yeah. Yeah she said he already took his driver's ed and he just finished the safety course."", ""Great! That will help keep your insurance lower."", ""Oh that's good!"", ""Alright mister Lisenburg, how much will he be driving your car?"", ""Well mhm I'm not sure what you mean."", ""Okay, will he be driving one of your cars say more than ten hours a month?"", ""well I'm not sure but I would say yeah probably."", ""Would you say more than forty hours a month?"", ""Oh no not more than forty!"", ""Okay that's good. That helps keep the premium lower as well."", ""Good goood."", ""Will he be doing any ridesharing?"", ""You mean giving people rides for money? He better not be or he better share the money huh "", ""yeah yeah that's true huh!"", ""No he won't be doing any of that. I say he probably will drive on the weekend to the store with his mom and maybe and that's maybe to school one day a week."", ""Okay that helps answer some of these questions. So no ridesharing and no more than forty hours of driving in a month, correct"", ""Yes, that is correct!"", ""Okay, now do you want to change any of the coverage you have on your policy? It looks like you have almost the maximum on all of your vehicles."", ""Yeah I don't need to change anything I don't think."", ""Okay. Adding him to your policy will raise the premium one hundred and twenty six dollars."", ""A hundred twenty-six dollars a month?"", ""Oh no no sir. That's one hundred and twenty-six dollars for the entire policy. It will come out to about sixteen dollars more a month."", ""Oh god okay that's better. You almost gave me a heartache. I just about took him off already "", ""Yeah that would be a lot every month."", ""Your darn right it is."", ""Okay, so does that sound okay with you mister Lisenburg?"", ""It's fine. I gotta add him I guess. That's what his mother says anyways ."", ""Okay. I have added your son Jeremy Lisenburg to your policy."", ""Now when will my bill go up, now?"", ""Well your bill for this month has already been generated so even though he is added as of right now you will not pay more on your policy until next month."", ""Okay that's even better like a month free huh?"", ""Yep like a month free. Was there anything else that I could help you with today mister Lisenburg?"", ""mhm I don't think so you already cost me more money so I think that's enough."", ""Okay. So if you don't mind I would like to go over what we did today okay?"", ""Okay, shoot!"", ""Okay, so we changed your mailing address to six five two West Main Street and that's in Massey Wisconsing zipcode five five one one three."", ""Yeah but I wanted my stuff to go to email."", ""Yes, that is correct sir. I have the email address that you would like your bills to go to as J E R R Y L I S E N B U R G two two five at Michigan mail dot com, correct?"", ""Yes, that is correct!"", ""Okay, we also added your son Jeremy Lisenburg to your policy which raised your premium one hundred and twenty-six dollars being about sixteen dollars more a month."", ""yeah"", ""Okay, now was there anything else that you would like for me to do today mister Lisenburg?"", ""No, that would be all for now."", ""Okay mister Lisenburg. Thank you so much for calling Rivertown Insurance. You be safe and have a great day!"", ""Thank you. You be safe too! It is scary out there these days!"", ""Yes it is and thank you!"", ""Thank you bye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
779,"{""dialogue_id"": ""779"", ""turns"": {""turn_id"": [""insurance_779_000"", ""insurance_779_001"", ""insurance_779_002"", ""insurance_779_003"", ""insurance_779_004"", ""insurance_779_005"", ""insurance_779_006"", ""insurance_779_007"", ""insurance_779_008"", ""insurance_779_009"", ""insurance_779_010"", ""insurance_779_011"", ""insurance_779_012"", ""insurance_779_013"", ""insurance_779_014"", ""insurance_779_015"", ""insurance_779_016"", ""insurance_779_017"", ""insurance_779_018"", ""insurance_779_019"", ""insurance_779_020"", ""insurance_779_021"", ""insurance_779_022"", ""insurance_779_023"", ""insurance_779_024"", ""insurance_779_025"", ""insurance_779_026"", ""insurance_779_027"", ""insurance_779_028"", ""insurance_779_029"", ""insurance_779_030"", ""insurance_779_031"", ""insurance_779_032"", ""insurance_779_033"", ""insurance_779_034"", ""insurance_779_035"", ""insurance_779_036"", ""insurance_779_037"", ""insurance_779_038"", ""insurance_779_039"", ""insurance_779_040"", ""insurance_779_041"", ""insurance_779_042"", ""insurance_779_043"", ""insurance_779_044"", ""insurance_779_045"", ""insurance_779_046"", ""insurance_779_047"", ""insurance_779_048"", ""insurance_779_049"", ""insurance_779_050"", ""insurance_779_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Phillip. Thank you fro calling Rivertown insurance. How can I help you today?"", ""Oh yes hello. I am trying to reset my password on my account and I keep getting an error message. Can you help me wth this?"", ""Absolutely! Let's look up your account. Can you please share with me your first and last name?"", ""Uh sure it's Candice Bell."", ""Thanks Candice. Would you please spell your name for me? Just to make sure I got it right here."", ""Oh ok C A N D I C E and Bell is B E L L."", ""Fantastic. Next are you able to tell me your account or policy number?"", ""Actually I don't have it. I have just been trying to log in with my email and change the password. Can you just look it up using me email address?"", ""I can look up the account number for you but I will need to get a little more information from you first."", ""Oh sure okay."", ""Ok first can you tell me your date of birth?"", ""Sure. Seven nine nineteen ninety one."", ""Ok great. Next I will need your social security number please."", ""OK it is four six nine two one three three seven eight."", ""So that's four six nine two one three three seven eight?"", ""Yeah that is it."", ""Okay. So we are almot there! Thanks for your patience."", ""Yeah no problem."", ""Now I will need you to answer the security question linked with your account and then we are in! ."", ""Okay I can do that."", ""Please tell me the name of your fist pet?"", ""Oh that would be Sparky. My goldfish."", ""Fanatstic. OK I have your account open now and we can reset your password."", ""Cool thanks."", ""So the best way to do this is probably for me to send you a link tot reset your password rom your computer if you are able to do that?"", ""Yeah sure I have my computer right here. Let's do that."", ""Okay please tell me your email address Candice."", ""Handycandyninetyone at xyz dot com."", ""Ok so that is h-a-n-d-y-c-a-n-d-y nine then a one at xyz. Com?"", ""Yep that is it."", ""Okay I am sending you a link right now. I will stay on the line with you while you reset it to make sure it goes smootlhly."", ""Okay cool thank you."", ""No problem. Please just let me know when that email comes through. It should be any second now."", ""Okay let me see here it is. Ok I will lets see. Oh ok I will click on this link now."", ""Great. When you do that it should take you to a page where you can type in your new password."", ""yeah ok I see that here. So I will dot hat now just one second."", ""Okay yes I do not mind waiting. Please let me know when you get to the next page."", ""Ok here it is. Yes it says that my email address and oh I mean password has been updated."", ""Thats great. So it looks like you should be all set. Do you have naything else I can help you with why we are connected?"", ""Um oh yeah. Can you tell mewhere my account number is located? Ia m looking now at my accoung page and I don't think I see it."", ""Certainly. Your account number is located on the top right hand side of your screen. It is a nine digit number whith a dash after the first three numbers. Do you see it?"", ""Oh geez yeah I do. Right where it says account number!"", ""Great. You aren't the fist person who hasn't been able to find it! It seems to be hiding for a lot of people."", ""Well thanks. I think I am good now."", ""Fabulous! Well if there is nothing else I can help you with can I ask that you stay on the line to complete a short survey about your experience today?"", ""Oh us sure but how long is it?"", ""It should only take about two minutes. Not long at all."", ""Oh ok."", ""And just so you know it is completely optional it just lets the guys above me know how well Ia m doing my job."", ""Oh ok well I am happy to do it."", ""Thank you Candice. It was great talking to you today. Please stay on the line and I will connect you to an automated survey."", ""Ok cool. Thanks. Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
780,"{""dialogue_id"": ""780"", ""turns"": {""turn_id"": [""insurance_780_000"", ""insurance_780_001"", ""insurance_780_002"", ""insurance_780_003"", ""insurance_780_004"", ""insurance_780_005"", ""insurance_780_006"", ""insurance_780_007"", ""insurance_780_008"", ""insurance_780_009"", ""insurance_780_010"", ""insurance_780_011"", ""insurance_780_012"", ""insurance_780_013"", ""insurance_780_014"", ""insurance_780_015"", ""insurance_780_016"", ""insurance_780_017"", ""insurance_780_018"", ""insurance_780_019"", ""insurance_780_020"", ""insurance_780_021"", ""insurance_780_022"", ""insurance_780_023"", ""insurance_780_024"", ""insurance_780_025"", ""insurance_780_026"", ""insurance_780_027"", ""insurance_780_028"", ""insurance_780_029"", ""insurance_780_030"", ""insurance_780_031"", ""insurance_780_032"", ""insurance_780_033"", ""insurance_780_034"", ""insurance_780_035"", ""insurance_780_036"", ""insurance_780_037"", ""insurance_780_038"", ""insurance_780_039"", ""insurance_780_040"", ""insurance_780_041"", ""insurance_780_042"", ""insurance_780_043"", ""insurance_780_044"", ""insurance_780_045"", ""insurance_780_046"", ""insurance_780_047"", ""insurance_780_048"", ""insurance_780_049"", ""insurance_780_050"", ""insurance_780_051"", ""insurance_780_052"", ""insurance_780_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi Becca here Rivertown Insurance thank you for calling how can I help you?"", ""Oh I just got my first credit card pretty late."", ""Mhm."", ""Eee I think I have my payment preference set to my checking account."", ""Mhm do you want to change it?"", ""Yep can I change it online too?"", ""Mhm as long as you have all your account information."", ""Uh-huh how will it take over the phone."", ""Should be around five to ten minutes."", ""Uh-huh."", ""What's your first and last name sir?"", ""Oh James Bucchanan."", ""#Er spell that for me?"", ""Uh-huh b.u.c.c.h.a.n.a.n."", ""Got it your date of birth and customer number?"", ""Huh customer number? But my birthdate is April sixteenth nineteen ninety one."", ""You can find your customer number on your insurance card bottom left."", ""Jeez I don't have that do you really need it?"", ""Eee I can use your phone number and social security number."", ""Uh-huh my social is eight five two one one six four three two."", ""Mhm."", ""And my number is two two four five one eight three one seven nine."", ""Got it just need the answer to this security question "", ""Mhm what is it?"", ""Eee it's what is your first pet's name?"", ""Huh try Zack or Lickster?"", ""Could you spell those both for me?"", ""Mhm Zack z.a.c.k."", ""Uh-huh."", ""L.i.c.k.s.t.e.r lickster which one works?"", ""Trying right now it is Lickster."", ""Oh good to know thank you."", ""Mhm do you know your policy number?"", ""Nah is that on that card too?"", ""Mhm yes sir it is what type of plan are you enrolled in?"", ""Uh-huh car insurance."", ""Mhm do you know what tier of auto insurance it is you have?"", ""I think it's the gold plan?"", ""Mhm got it your policy number should be five one three five four four eight one."", ""Oh okay."", ""Alright I just need your card information so I can finish changing this for you."", ""Mhm my number is one one one three two four one two zero one five eight six four zero nine."", ""Uh-huh your CVV and expiration?"", ""Huh what is my CVV?"", ""The three digit number on the back of your card."", ""Oh I see it six five two."", ""Mhm."", ""And the expiration is twelve twenty seven?"", ""December twenty twenty seven got it."", ""Yay."", ""Alright sir your payment preference is updated could I help with anything else?"", ""Nah I'm good thank you for the help."", ""No problem goodbye mister Bucchanan."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
781,"{""dialogue_id"": ""781"", ""turns"": {""turn_id"": [""insurance_781_000"", ""insurance_781_001"", ""insurance_781_002"", ""insurance_781_003"", ""insurance_781_004"", ""insurance_781_005"", ""insurance_781_006"", ""insurance_781_007"", ""insurance_781_008"", ""insurance_781_009"", ""insurance_781_010"", ""insurance_781_011"", ""insurance_781_012"", ""insurance_781_013"", ""insurance_781_014"", ""insurance_781_015"", ""insurance_781_016"", ""insurance_781_017"", ""insurance_781_018"", ""insurance_781_019"", ""insurance_781_020"", ""insurance_781_021"", ""insurance_781_022"", ""insurance_781_023"", ""insurance_781_024"", ""insurance_781_025"", ""insurance_781_026"", ""insurance_781_027"", ""insurance_781_028"", ""insurance_781_029"", ""insurance_781_030"", ""insurance_781_031"", ""insurance_781_032"", ""insurance_781_033"", ""insurance_781_034"", ""insurance_781_035"", ""insurance_781_036"", ""insurance_781_037"", ""insurance_781_038"", ""insurance_781_039"", ""insurance_781_040"", ""insurance_781_041"", ""insurance_781_042"", ""insurance_781_043"", ""insurance_781_044"", ""insurance_781_045"", ""insurance_781_046"", ""insurance_781_047"", ""insurance_781_048"", ""insurance_781_049"", ""insurance_781_050"", ""insurance_781_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello thanks for calling Rivertown Insurance how can I help you?"", ""Eee yeah I'm leaving my apa-apartment next week "", ""Mhm did you want to update your address?"", ""Uh-huh yeah you can do that for me?"", ""Yep when are you moving into your new address?"", ""Well I leave next week and move in two days after that."", ""Got it could I get you first and last name date of birth?"", ""Yep Amy Bouer."", ""Mhm spell Bouer for me please?"", ""B.o.u.e.r."", ""Mhm thank you."", ""#Um date of birth March eighteenth nineteen eighty six."", ""Got it do you have your customer number?"", ""Mhm yep got it right here."", ""Could you read it off for me?"", ""Sure thing three five five six one eight seven three."", ""Three five five?"", ""Mhm."", ""Six one eight seven three?"", ""Yep."", ""Got it could I get your current address that you are leaving?"", ""Mhm one one five north bear parkway apartment seventeen."", ""Uh-huh zip code?"", ""Two two five one two."", ""Uh-huh so Galloway, Texas?"", ""Yep."", ""Thank you now could I get your new address?"", ""Yep six three two two Salamander, Way."", ""Mhm six three two s.a.l.a.m.a.n.d.e.r, way right?"", ""Nah six three two two."", ""Oh what did I say?"", ""You said six three two it's two two."", ""Oh got it, is this in the same city and state?"", ""Nah actually neither is the same."", ""Oh okay where will you be located now?"", ""Irving in Oklahama."", ""Huh got it what's the zip code in that area?"", ""The zip code let me look."", ""Mhm."", ""It's five two one five two."", ""Five two one five two?"", ""Yep."", ""Mhm got it all done is there anything else I could help you with?"", ""Mhm are you going to send those insurance post signs to my new place?"", ""Uh-huh we can do that for you if you'd like when do you want them to arrive?"", ""Can you send them next week? #Um how long will it take to get there?"", ""#Er it should take about week and a half."", ""Oh nice thank you."", ""Mhm is that all today ma'am?"", ""Yep that's it thank you again."", ""No problem thank you for the call. Goodbye."", ""Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
782,"{""dialogue_id"": ""782"", ""turns"": {""turn_id"": [""insurance_782_000"", ""insurance_782_001"", ""insurance_782_002"", ""insurance_782_003"", ""insurance_782_004"", ""insurance_782_005"", ""insurance_782_006"", ""insurance_782_007"", ""insurance_782_008"", ""insurance_782_009"", ""insurance_782_010"", ""insurance_782_011"", ""insurance_782_012"", ""insurance_782_013"", ""insurance_782_014"", ""insurance_782_015"", ""insurance_782_016"", ""insurance_782_017"", ""insurance_782_018"", ""insurance_782_019"", ""insurance_782_020"", ""insurance_782_021"", ""insurance_782_022"", ""insurance_782_023"", ""insurance_782_024"", ""insurance_782_025"", ""insurance_782_026"", ""insurance_782_027"", ""insurance_782_028"", ""insurance_782_029"", ""insurance_782_030"", ""insurance_782_031"", ""insurance_782_032"", ""insurance_782_033"", ""insurance_782_034"", ""insurance_782_035"", ""insurance_782_036"", ""insurance_782_037"", ""insurance_782_038"", ""insurance_782_039"", ""insurance_782_040"", ""insurance_782_041"", ""insurance_782_042"", ""insurance_782_043"", ""insurance_782_044"", ""insurance_782_045"", ""insurance_782_046"", ""insurance_782_047"", ""insurance_782_048"", ""insurance_782_049"", ""insurance_782_050"", ""insurance_782_051"", ""insurance_782_052"", ""insurance_782_053"", ""insurance_782_054"", ""insurance_782_055"", ""insurance_782_056"", ""insurance_782_057"", ""insurance_782_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hey there! #Uh thank you so much for calling Rivertown Insurance how can I help you?"", ""Uh-huh I want to cancel my account today."", ""Uh-oh, is there anything I could do to change your mind? maybe an upgrade?"", ""Jeez I said I wanted to cancel don't you listen?"", ""Mhm sorry about that ma'am I'll get your cancelation started can I get your first and last name?"", ""Yep, Lydie Lobeck."", ""Mhm could you spell your first name for me please?"", ""L.y.d.i.e Lydie."", ""Uh-huh is it Lobeck l.o.b.e.c.k?"", ""Yep."", ""Thank you do you have your customer number on you?"", ""Mhm I brought it five two."", ""Mhm five two."", ""Six six."", ""Six six mhm."", ""Seven three."", ""Uh-huh seven three."", ""#Uh zero zero."", ""Got it five two six six seven three zero zero."", ""Mhm."", ""Oh great could I get you date of birth missus Lobeck?"", ""It's May ninth nineteen ninety eight."", ""I see got into the account do you have your policy number?"", ""Nah can you find that for me?"", ""Mhm sure thing missus Lobeck did you know the name of the plan you wanted to cancel?"", ""Nah."", ""Oh okay what plan type is it?"", ""It's life insurance."", ""Uh-huh I see what were your plan fees?"", ""Huh the fees twelve hundred a year."", ""Mhm so you have the Universal Life insurance plan."", ""Uh-huh well not for much longer."", ""So the policy number is five four six six seven eight one three."", ""Eee okay I don't really care."", ""Mhm could I ask why you decided to cancel?"", ""Yep I'm switching companies I'm tired of Rivertown."", ""Uh-oh I'm sorry to hear that what company where you looking to switch to?"", ""Huh I was going to Cobblestone Insurance their plans are a lot better their customer benefits too."", ""Mhm is there any potential for me to match the plans and benefits you are getting over there?"", ""Nah this is a good example of why I'm tired of this company. Stop asking if you can change my mind."", ""Mhm I'm really sorry about that ma'am."", ""It's whatever just cancel my plan."", ""Yes ma'am finishing it up right now for you."", ""Whew."", ""Alright all done I emailed you your cancel confirmation."", ""Mhm."", ""And as you know there's still three months left in your plan so we can either continue to charge."", ""Nah stop the charges."", ""Oh the other option is to pay your last three months upfront righ now."", ""Huh why."", ""You are still in a contract with us ma'am you can't cancel without the completion of the contract."", ""Jeez whatever how much is it?"", ""#Um three hundred dollars."", ""Oh alright go ahead and charge me right now."", ""Sure thing ma'am done you'll get your email receipt soon."", ""Whew finally done with this company."", ""Yes ma'am sorry I couldn't change your mind on us but we appreciate your business regardless ma'am."", ""Yep. Goodbye."", ""Oh goodbye ma'am have a great day.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelAutomaticBilling""], [], [], [], [], [], [""PayBill""], [], [], [], [], []]}}"
783,"{""dialogue_id"": ""783"", ""turns"": {""turn_id"": [""insurance_783_000"", ""insurance_783_001"", ""insurance_783_002"", ""insurance_783_003"", ""insurance_783_004"", ""insurance_783_005"", ""insurance_783_006"", ""insurance_783_007"", ""insurance_783_008"", ""insurance_783_009"", ""insurance_783_010"", ""insurance_783_011"", ""insurance_783_012"", ""insurance_783_013"", ""insurance_783_014"", ""insurance_783_015"", ""insurance_783_016"", ""insurance_783_017"", ""insurance_783_018"", ""insurance_783_019"", ""insurance_783_020"", ""insurance_783_021"", ""insurance_783_022"", ""insurance_783_023"", ""insurance_783_024"", ""insurance_783_025"", ""insurance_783_026"", ""insurance_783_027"", ""insurance_783_028"", ""insurance_783_029"", ""insurance_783_030"", ""insurance_783_031"", ""insurance_783_032"", ""insurance_783_033"", ""insurance_783_034"", ""insurance_783_035"", ""insurance_783_036"", ""insurance_783_037"", ""insurance_783_038"", ""insurance_783_039"", ""insurance_783_040"", ""insurance_783_041"", ""insurance_783_042"", ""insurance_783_043"", ""insurance_783_044"", ""insurance_783_045"", ""insurance_783_046"", ""insurance_783_047"", ""insurance_783_048"", ""insurance_783_049"", ""insurance_783_050"", ""insurance_783_051"", ""insurance_783_052"", ""insurance_783_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi! Thank you for calling Rivertown Insurance, this is Suzan how can I help you?"", ""Mhm this is Eric you guys do auto quotes right?"", ""Yep! #Er are you a existing customer or new?"", ""Huh I already have an account yeah."", ""Oh I see, could I get your last name please Eric?"", ""Yep Lazano."", ""Spell that for me please?"", ""Uh-huh l.a.z.a.n.o Lazano."", ""Thank you."", ""Mhm."", ""Can I get your date of birth and customer number sir?"", ""Mhm May eleventh nineteen ninety what's my customer number?"", ""Oh on your insurance card bottom left, it should be in yellow font."", ""Huh let me go get my card hold up."", ""Mhm take your time sir."", ""Got it let's see two five four."", ""Mhm."", ""Five zero zero."", ""Five zero zero got it."", ""Mhm six six."", ""Okay thank you I see your account here "", ""Oh nice."", ""#Um would you like to get the quote over email or through a phone voice mail?"", ""Eee let me get the email."", ""Mhm I don't see your email here on file could I get a good one for you?"", ""Uh-huh send it to l.a.z.a.n.o.e.a.s.y three at gmail dot com."", ""Thank you sir alright we can get started what is the make and model of your car?"", ""Oh my it's a Toyota Camry."", ""Uh-huh Camry, Toyota, what year is it?"", ""It's from two thousand thirteen."", ""Mhm "", ""Whoa actually sorry it's actually two thousand and fourteen."", ""Oh got it. Thank you do you know the mileage?"", ""Nah I'll go outside and turn on the car to see."", ""Uh-huh go ahead."", ""Eee checking right now here it is eighty thousand three hundred and fifty two."", ""Uh-huh thank you were you still located in Texas mister Lozano?"", ""Yep I am."", ""Great finishing up here you should get your quote by email soon."", ""Uh-huh."", ""Let me know when you got it, also is there anything else I could help you with today sir?"", ""Nah I think I'm good thanks though."", ""Uh-huh if the quote meets what you're looking for are you looking to enroll soon?"", ""Huh I guess yeah, oh I think I just got the email."", ""Whoa that's great just go ahead and read through that tell me what you think "", ""Mhm I mean so far it's looking good I see honestly I'm interested."", ""Oh that's great would you like to get started on the plan enrollment?"", ""Nah I have to talk to my wife first show her this quote."", ""Uh-huh sure thing sir, feel free to call back at this number whenever your ready."", ""Got it thank you."", ""No problem sir, have a gr-great day."", ""Thank you, you too!"", ""Goodbye."", ""Bye, catch you later!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
784,"{""dialogue_id"": ""784"", ""turns"": {""turn_id"": [""insurance_784_000"", ""insurance_784_001"", ""insurance_784_002"", ""insurance_784_003"", ""insurance_784_004"", ""insurance_784_005"", ""insurance_784_006"", ""insurance_784_007"", ""insurance_784_008"", ""insurance_784_009"", ""insurance_784_010"", ""insurance_784_011"", ""insurance_784_012"", ""insurance_784_013"", ""insurance_784_014"", ""insurance_784_015"", ""insurance_784_016"", ""insurance_784_017"", ""insurance_784_018"", ""insurance_784_019"", ""insurance_784_020"", ""insurance_784_021"", ""insurance_784_022"", ""insurance_784_023"", ""insurance_784_024"", ""insurance_784_025"", ""insurance_784_026"", ""insurance_784_027"", ""insurance_784_028"", ""insurance_784_029"", ""insurance_784_030"", ""insurance_784_031"", ""insurance_784_032"", ""insurance_784_033"", ""insurance_784_034"", ""insurance_784_035"", ""insurance_784_036"", ""insurance_784_037"", ""insurance_784_038"", ""insurance_784_039"", ""insurance_784_040"", ""insurance_784_041"", ""insurance_784_042"", ""insurance_784_043"", ""insurance_784_044"", ""insurance_784_045"", ""insurance_784_046"", ""insurance_784_047"", ""insurance_784_048"", ""insurance_784_049"", ""insurance_784_050"", ""insurance_784_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hey there! #Ah thank you for calling Rivertown this is Michael how can I help you?"", ""Hello is the only way to create my account online? or "", ""Nah I can set up your account for you over the phone if that's what you want."", ""Oh yeah sure how long would that take?"", ""It should only take about ten minutes."", ""Whoa nice let's go ahead and do it then."", ""Mhm for sure can I get your first and last name?"", ""Sarah with a h Larson."", ""Larson l.a.r.s.o.n?"", ""Uh-huh."", ""Thank you what phone number would you like to keep on file?"", ""Eee six five two."", ""Six five two "", ""Nine nine nine."", ""Nine nine nine."", ""Mhm six two one three."", ""Got it six five two nine nine nine six two one three."", ""Yep."", ""Huh I'm going to need to set up a security question for you."", ""Uh-huh what question?"", ""Do you do you know your mother's maiden name?"", ""Nah no I don't know that."", ""Did you have a pet as a kid?"", ""Nah I didn't "", ""Uh-huh do you remember the name of your first teacher?"", ""Yep it was missus Clark."", ""Uh-huh I'll write it down as Clark is that fine?"", ""Yep."", ""Eee it's Clark c.l.a.r.k.e?"", ""Nah, no e at the end."", ""Oh got it thanks can I get your date of birth?"", ""Mhm March eleventh nineteen ninety seven."", ""Got it could I get your address, state, city, zipcode all that."", ""Uh-huh my street is three four nine Merryberry Road."", ""Mhm."", ""#Um Northshaw, Ohio. That's n.o.r.t.h.s.h.a.w."", ""Got it thank you."", ""Mhm and my zipcode is six one two thee one."", ""Got it all thank you almost there I just need your social security number."", ""Uh-oh I don't know it but I can go check real quick."", ""Mhm go for it."", ""#Er three two one nine nine three two one eight."", ""Three two one five nine three two one eight?"", ""Whoa no it's nine nine three."", ""So Three two one nine nine three two one eight?"", ""Mhm there you go."", ""Great is there anything else I could help you with today will you be needing a quote?"", ""Huh no I don't think so today maybe later this week I just wanted to set up the account today."", ""Uh-huh that's fine ma'am, we appreciate the call, feel free to call again whenever you want to set that up."", ""Mhm sure thing. Thanks for the help!"", ""Your welcome have a good day, goodbye."", ""Bye! Have a good day!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
785,"{""dialogue_id"": ""785"", ""turns"": {""turn_id"": [""insurance_785_000"", ""insurance_785_001"", ""insurance_785_002"", ""insurance_785_003"", ""insurance_785_004"", ""insurance_785_005"", ""insurance_785_006"", ""insurance_785_007"", ""insurance_785_008"", ""insurance_785_009"", ""insurance_785_010"", ""insurance_785_011"", ""insurance_785_012"", ""insurance_785_013"", ""insurance_785_014"", ""insurance_785_015"", ""insurance_785_016"", ""insurance_785_017"", ""insurance_785_018"", ""insurance_785_019"", ""insurance_785_020"", ""insurance_785_021"", ""insurance_785_022"", ""insurance_785_023"", ""insurance_785_024"", ""insurance_785_025"", ""insurance_785_026"", ""insurance_785_027"", ""insurance_785_028"", ""insurance_785_029"", ""insurance_785_030"", ""insurance_785_031"", ""insurance_785_032"", ""insurance_785_033"", ""insurance_785_034"", ""insurance_785_035"", ""insurance_785_036"", ""insurance_785_037"", ""insurance_785_038"", ""insurance_785_039"", ""insurance_785_040"", ""insurance_785_041"", ""insurance_785_042"", ""insurance_785_043"", ""insurance_785_044"", ""insurance_785_045"", ""insurance_785_046"", ""insurance_785_047"", ""insurance_785_048"", ""insurance_785_049"", ""insurance_785_050"", ""insurance_785_051"", ""insurance_785_052"", ""insurance_785_053"", ""insurance_785_054"", ""insurance_785_055"", ""insurance_785_056"", ""insurance_785_057"", ""insurance_785_058"", ""insurance_785_059"", ""insurance_785_060"", ""insurance_785_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello! Rivertown Insurance, how can I help you?"", ""Hey yeah I got my quote earlier this morning and I have some time now so "", ""Mhm do you want to enroll in one of our plans now?"", ""Uh-huh I can do it over the phone right?"", ""Of course I'll help you right now."", ""Oh great thank you what do we "", ""Mhm I'll need your information first can I get your first and last name please?"", ""Yep A-Amanda Couley."", ""Amanda a.m.a.n.d.a?"", ""Yep and Couley is c.o.u.l.e.y."", ""Oh thank you ma'am date of birth?"", ""Uh-huh January fifth nineteen eighty eight."", ""Got it, thank you do you know your customer number ma'am?"", ""Nah sorry "", ""That's fine I can use some other stuff can I get your phone number and social security?"", ""Uh-huh my social is seven seven one six six four three two two."", ""Seven seven one six six four three two two."", ""Yep and my phone number here it goes five four three."", ""Five four three."", ""Seven five eight."", ""Uh-huh seven five eight."", ""Nine three zero one."", ""Nine three zero one?"", ""Mhm."", ""Got it. do you know the answer to your security question?"", ""What's the question?"", ""Your mothers maiden name?"", ""Patricia p.a.t.r.i.c.i.a."", ""Uh-huh that's it thanks what was the plan you got the quote for?"", ""Eee I think it was called Home Co- "", ""Mhm our Home Complete plan?"", ""Yep is that the top tier plan?"", ""Yes ma'am how much did we quote you for?"", ""Oh it was one eighty a month mhm."", ""Uh-huh I could also offer you a annual flat rate of two thousand a year."", ""Huh how much does that save me?"", ""It would be about one hundred and sixty dollars throughout the year."", ""Oh yeah I want to do that instead."", ""Great setting it up right now can I get your card information?"", ""Credit card?"", ""Yep."", ""Mhm let me go get my wallet real quick."", ""Uh-huh take your time no rush."", ""Got it right here two one one one three two one one."", ""Two one one one one three two one one."", ""Mhm three eight nine four three five five two."", ""Eee so it was two one one one three two one one three eight nine four three five five two?"", ""Mhm yeah it is. #Er the CVV number is six three two."", ""Six three two?"", ""Uh-huh."", ""And the expiration date?"", ""Oh yeah twelve twenty five."", ""Mhm December twenty twenty five got it, payment is processing."", ""Yay great."", ""Mhm while I finish this and then send you your receipt is there anything el-else I can help you with?"", ""No this is all I need but thank you so much!"", ""No problem payment done your receipt should have been sent so that's all right?"", ""Mhm."", ""Okay we appreciate the call. Have a great day ma'am."", ""Thanks you too!"", ""Goodbye."", ""Goodbye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
786,"{""dialogue_id"": ""786"", ""turns"": {""turn_id"": [""insurance_786_000"", ""insurance_786_001"", ""insurance_786_002"", ""insurance_786_003"", ""insurance_786_004"", ""insurance_786_005"", ""insurance_786_006"", ""insurance_786_007"", ""insurance_786_008"", ""insurance_786_009"", ""insurance_786_010"", ""insurance_786_011"", ""insurance_786_012"", ""insurance_786_013"", ""insurance_786_014"", ""insurance_786_015"", ""insurance_786_016"", ""insurance_786_017"", ""insurance_786_018"", ""insurance_786_019"", ""insurance_786_020"", ""insurance_786_021"", ""insurance_786_022"", ""insurance_786_023"", ""insurance_786_024"", ""insurance_786_025"", ""insurance_786_026"", ""insurance_786_027"", ""insurance_786_028"", ""insurance_786_029"", ""insurance_786_030"", ""insurance_786_031"", ""insurance_786_032"", ""insurance_786_033"", ""insurance_786_034"", ""insurance_786_035"", ""insurance_786_036"", ""insurance_786_037"", ""insurance_786_038"", ""insurance_786_039"", ""insurance_786_040"", ""insurance_786_041"", ""insurance_786_042"", ""insurance_786_043"", ""insurance_786_044"", ""insurance_786_045"", ""insurance_786_046"", ""insurance_786_047"", ""insurance_786_048"", ""insurance_786_049"", ""insurance_786_050"", ""insurance_786_051"", ""insurance_786_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello you're talking to Miranda agent for Rivertown Insurance."", ""Hey girl I just got two cute lil pups and I wanted to get a pet insurance for them."", ""Mhm we offer two petcare plans if you would like to hear more about them."", ""Oh yeah that would be great thank you."", ""Do you already have a account with us?"", ""Mhm my name is Elsha Layvek."", ""Uh-huh could you please spell that for me? Sorry."", ""No problem e.l.s.h.a."", ""Mhm."", ""L.a.y.v.e.k layvek."", ""Got it thanks. #Um do you have your customer number on you?"", ""Uh-oh no "", ""Eee that's alright could I get your date of birth phone number and social security number?"", ""Mhm my social is nine one three four two one one three."", ""Got it."", ""Eee my birthdate is February second nineteen eighty nine."", ""Mhm got it."", ""#Um the phone number is two one four five six seven seven eight one five."", ""Thank you now I need the answer to your security question "", ""I think it's Jenny."", ""Oh you know the answer without the question nice."", ""Mhm I just remembered from last time ."", ""Uh-huh so we have petcare basic plan and petcare preferred plan."", ""Mhm what is the preferred plan."", ""Well since you have multiple pets I would recommend the petcare preferred plan."", ""Mhm and why is that?"", ""Well in this plan you get a discount for multiple pets and they're puppies so they'll need a lot of visits."", ""Mhm."", ""#Um the preferred plan has more coverages for prescriptions and emergency visits as well as just wellness checks."", ""Oh sounds good how much is it?"", ""I can get you a three hundred a year flat fee, does that sound good?"", ""Uh-huh that's not too bad I thought it would be more ."", ""Nah this is the preferred plan for a reason ."", ""I see that."", ""So you want to enroll in this plan? I can get it done today for you."", ""Huh yes lets go ahead and do it."", ""Mhm sure thing could I get your credit card number please?"", ""Uh-huh I have it right here seven five four one."", ""Seven five four one."", ""Mhm three two two one six three four."", ""#Um three two two one six three four."", ""Uh-huh three four seven eight nine."", ""Three four seven eight nine got it."", ""Mhm my CVV is six five six."", ""Six five six?"", ""Yep."", ""And the expiration date?"", ""Uh-huh November twenty twenty five."", ""Mhm thank you your payment is processing could I help you with anything else?"", ""Nah that's it but thank you so much girl."", ""Mhm no problem if you have any other questions or problems feel free to call."", ""Uh-huh thanks, bye bye!"", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
787,"{""dialogue_id"": ""787"", ""turns"": {""turn_id"": [""insurance_787_000"", ""insurance_787_001"", ""insurance_787_002"", ""insurance_787_003"", ""insurance_787_004"", ""insurance_787_005"", ""insurance_787_006"", ""insurance_787_007"", ""insurance_787_008"", ""insurance_787_009"", ""insurance_787_010"", ""insurance_787_011"", ""insurance_787_012"", ""insurance_787_013"", ""insurance_787_014"", ""insurance_787_015"", ""insurance_787_016"", ""insurance_787_017"", ""insurance_787_018"", ""insurance_787_019"", ""insurance_787_020"", ""insurance_787_021"", ""insurance_787_022"", ""insurance_787_023"", ""insurance_787_024"", ""insurance_787_025"", ""insurance_787_026"", ""insurance_787_027"", ""insurance_787_028"", ""insurance_787_029"", ""insurance_787_030"", ""insurance_787_031"", ""insurance_787_032"", ""insurance_787_033"", ""insurance_787_034"", ""insurance_787_035"", ""insurance_787_036"", ""insurance_787_037"", ""insurance_787_038"", ""insurance_787_039"", ""insurance_787_040"", ""insurance_787_041"", ""insurance_787_042"", ""insurance_787_043"", ""insurance_787_044"", ""insurance_787_045"", ""insurance_787_046"", ""insurance_787_047"", ""insurance_787_048"", ""insurance_787_049"", ""insurance_787_050"", ""insurance_787_051"", ""insurance_787_052"", ""insurance_787_053"", ""insurance_787_054"", ""insurance_787_055"", ""insurance_787_056"", ""insurance_787_057"", ""insurance_787_058"", ""insurance_787_059"", ""insurance_787_060""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello Mary-Ann here how can I help you."", ""Huh this is Rivertown Insurance right?"", ""Mhm yes sir it is how could I help you?"", ""Uh-huh yep could I get a quote through the phone or "", ""Mhm yes sir you can what type of insurance quote were you looking for?"", ""Car car insurance."", ""Uh-huh got it did you know what sort of p-plan you were looking at?"", ""Mhm tell me about your best plan your premium plan."", ""Yes sir that would be our complete auto plan."", ""#Hm complete? #Uh what's so good about this plan though?"", ""We offer you every coverage that we have to offer all in one discounted bundle plan."", ""Oh doesn't sound too bad could you get more specific with the coverages?"", ""Mhm well first off we have our liability insurance this covers the other drivers car and the other driver in case of accident."", ""Huh what else."", ""Next we have our collision and comprehensive coverage this covers."", ""Eee what's the difference?"", ""Collision is for damage caused in a street accident comprehensive is for damage not caused by collision like weather."", ""Oh I see."", ""We also include in this plan PIP coverage, medical payment coverage, uninsured motorist coverage towing and labor and rental coverage."", ""Mhm could you tell me about the rental coverage?"", ""Yes sir in the event that you find yourself without a car for whatever reason we cover the costs of the rental car required."", ""Oh pretty nice what does PIP stand for?"", ""Oh that's personal injury protection which covers your own medical bills and also lost wages."", ""Mhm sounds nice. #Er I think this is the plan I want to go with."", ""Great! #Er we can get started on the quote then "", ""Mhm."", ""Could I get your first and last name please?"", ""Uh-huh Ranger Croft r.a.n.g.e.r c.r.o.f.t."", ""Thank you sir what state do you reside in currently?"", ""Huh Michigan."", ""Got it thank you your date of birth?"", ""Mhm ten ten two thousand."", ""Uh-huh so October tenth, two thousand?"", ""Mhm."", ""Could I get the make and model of the car you want under the plan?"", ""Uh-huh can I put multiple cars?"", ""Sure thing."", ""Oh good first car then Porsche Panamera I think it's twenty twenty one by the way."", ""Uh-huh got it thank you what's the mileage on that?"", ""Let me go see real quick sorry."", ""Mhm no worries sir take your time."", ""Back thirteen thousand miles on that puppy."", ""Got it, the other cars?"", ""Mhm two more next is Range Rover Sport twenty twenty."", ""You said Range Rover twenty twenty model?"", ""Mhm Sport model."", ""Uh-huh got it thanks."", ""#Um last one is Cadillac an Escalade."", ""Mhm Cadillac Escalade got it what year?"", ""Twenty nineteen."", ""Got it. #Um would you like to get this quote through email?"", ""Mhm yep that would be the best way."", ""Okay sounds good sir. #Um could I get a good email for you we don't seem to have one on file."", ""Mhm Rangerboy three three seven at gmail dot com."", ""Rangerboy three three seven gmail?"", ""Yep."", ""Okay you should get your quote within the next fifteen minutes thank you for you call today sir."", ""Mhm thank you for all the help "", ""#Um is there anything else I could help you with today sir?"", ""Nah I'm fine goodbye."", ""Goodbye sir. #Um have a good day.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
788,"{""dialogue_id"": ""788"", ""turns"": {""turn_id"": [""insurance_788_000"", ""insurance_788_001"", ""insurance_788_002"", ""insurance_788_003"", ""insurance_788_004"", ""insurance_788_005"", ""insurance_788_006"", ""insurance_788_007"", ""insurance_788_008"", ""insurance_788_009"", ""insurance_788_010"", ""insurance_788_011"", ""insurance_788_012"", ""insurance_788_013"", ""insurance_788_014"", ""insurance_788_015"", ""insurance_788_016"", ""insurance_788_017"", ""insurance_788_018"", ""insurance_788_019"", ""insurance_788_020"", ""insurance_788_021"", ""insurance_788_022"", ""insurance_788_023"", ""insurance_788_024"", ""insurance_788_025"", ""insurance_788_026"", ""insurance_788_027"", ""insurance_788_028"", ""insurance_788_029"", ""insurance_788_030"", ""insurance_788_031"", ""insurance_788_032"", ""insurance_788_033"", ""insurance_788_034"", ""insurance_788_035"", ""insurance_788_036"", ""insurance_788_037"", ""insurance_788_038"", ""insurance_788_039"", ""insurance_788_040"", ""insurance_788_041"", ""insurance_788_042"", ""insurance_788_043"", ""insurance_788_044"", ""insurance_788_045"", ""insurance_788_046"", ""insurance_788_047"", ""insurance_788_048"", ""insurance_788_049"", ""insurance_788_050"", ""insurance_788_051"", ""insurance_788_052"", ""insurance_788_053"", ""insurance_788_054"", ""insurance_788_055"", ""insurance_788_056"", ""insurance_788_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hey hello thank you for calling Rivertown Insurance Estaban here how can I help."", ""Hey Estaban this is Elrin Andrews I wanted to call to get at quote for car insurance."", ""Uh-huh sure thing mister Andrews you're a ex-existing customer right?"", ""Sure am."", ""You're still located in Texas?"", ""Yep I am."", ""Could I get your date of birth real q-quick?"", ""Sure it's August."", ""Mhm August I need the day and the year too."", ""Sorry the year Nineteen sixty eight. #Um the twentieth."", ""August twenty nineteen sixty eight?"", ""Uh-huh."", ""So you said you were looking to get a quote right? #Um for your car?"", ""Mhm well two cars."", ""Oh it's two cars? Got it let's do one at a time first car what's the make and model?"", ""It is a Honda Civic."", ""Got it what year is it?"", ""I think two thousand and seven."", ""Two thousand seven got it."", ""Uh-oh it's actually two thousand nine sorry."", ""Huh oh alright. do you know the mileage on your Civic?"", ""Nah I have to go check give me a second."", ""Take all the time you need."", ""Just turning it on here got it."", ""Mhm."", ""#Um one hundred and fifteen thousand miles."", ""One hundred fifteen thousand?"", ""Yep."", ""Now the second car?"", ""It's a Dodge I know that "", ""Coupe?"", ""Nah I think it's a suv I'm trying to remember."", ""Do you think it's a Durango?"", ""Whoa! Yeah that's it Dodge Durango."", ""Uh-huh do you know the year?"", ""Twenty nineteen I know that."", ""Thank you very much and the mileage for that?"", ""Let me text my daughter real quick it's her car."", ""Mhm."", ""If I had to guess I would probably say around twenty thousand."", ""Huh."", ""Whew she replied it's actually thirty thousand."", ""Got it thank you. generating your quote right now."", ""Yay!"", ""Do you want to get your quote through a voice mail?"", ""What's my other options?"", ""We could also ema-email it to you."", ""Oh just send the voice mail I don't mind."", ""Sure thing do you want to use this number?"", ""Yep use this one please."", ""It's three two two five four three one seven seven zero right?"", ""Yep."", ""Wonderful you should expect your quote within the next five or so minutes "", ""Yay."", ""Is there anything else I could help you with?"", ""Nah I'm all good thanks though."", ""No problem at all thanks for the call. Have a great day! Goodbye."", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
789,"{""dialogue_id"": ""789"", ""turns"": {""turn_id"": [""insurance_789_000"", ""insurance_789_001"", ""insurance_789_002"", ""insurance_789_003"", ""insurance_789_004"", ""insurance_789_005"", ""insurance_789_006"", ""insurance_789_007"", ""insurance_789_008"", ""insurance_789_009"", ""insurance_789_010"", ""insurance_789_011"", ""insurance_789_012"", ""insurance_789_013"", ""insurance_789_014"", ""insurance_789_015"", ""insurance_789_016"", ""insurance_789_017"", ""insurance_789_018"", ""insurance_789_019"", ""insurance_789_020"", ""insurance_789_021"", ""insurance_789_022"", ""insurance_789_023"", ""insurance_789_024"", ""insurance_789_025"", ""insurance_789_026"", ""insurance_789_027"", ""insurance_789_028"", ""insurance_789_029"", ""insurance_789_030"", ""insurance_789_031"", ""insurance_789_032"", ""insurance_789_033"", ""insurance_789_034"", ""insurance_789_035"", ""insurance_789_036"", ""insurance_789_037"", ""insurance_789_038"", ""insurance_789_039"", ""insurance_789_040"", ""insurance_789_041"", ""insurance_789_042"", ""insurance_789_043"", ""insurance_789_044"", ""insurance_789_045"", ""insurance_789_046"", ""insurance_789_047"", ""insurance_789_048"", ""insurance_789_049"", ""insurance_789_050"", ""insurance_789_051"", ""insurance_789_052"", ""insurance_789_053"", ""insurance_789_054"", ""insurance_789_055"", ""insurance_789_056"", ""insurance_789_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Monica your local Rivertown Insurance agent how can I help you?"", ""Hey Monica I wanted to get a quote f-for my p-pet pet insurance."", ""Oh sure thing do you have an account with us?"", ""No I need one to get a quote?"", ""Mhm. We do require an account to receive any quotes or consultation."", ""Huh well so I have to go and make my account first?"", ""You could make your account online or I can also d-do the setup process for you if you want."", ""Whoa really? You can do it for me?"", ""Uh-huh I could right now."", ""Great what do you need?"", ""Well first I'll be needing your first and last name."", ""Mhm Samantha."", ""Uh-huh Samantha what?"", ""Ashfield a.s.h.f.i.e.l.d."", ""Thank you Samantha could I get a good phone number and email for you?"", ""Eee my email is big fat ash three one."", ""Mhm so that is b.i.g.f.a.t.a.s.h three one? All together?"", ""Yep oh and it's at gmail."", ""Uh-huh gmail dot com. and the phone number?"", ""Oh yeah here you g-go two one four."", ""Two one four."", ""Eight nine six five."", ""Eight nine six five got it."", ""#Um one one one."", ""One one one thank you."", ""Mhm need anything else?"", ""Yep almost there can I get your date of birth and social security?"", ""Mhm I was b-born December fourth nineteen ninetey three, and my social is one one one "", ""Eee one one one?"", ""Mhm four three seven five four two."", ""Thank you. All I'm missing now is your full address."", ""Huh it's thirteen three Canthrope Lane Mary, Texas."", ""Got it and the zipcode?"", ""Oh yeah my zipcode it's one one two two three."", ""One one one two two?"", ""Nah add a three at the end and you go it."", ""Oh my fault thank you."", ""Of course can I get my quote now?"", ""Oh sorry I forgot I need to get a security question for your account "", ""You can use my mothers maiden name I know that's ususally one of the questions."", ""Mhm it's one of ours what's the answer?"", ""London like the city."", ""Thank you we can finally get started on your quote. ."", ""Whew. ."", ""How many animals did you want the quote for?"", ""Oh just one Jasper the cat. Love him."", ""Whoa I love cats what kind of cat?"", ""Uh-huh I think it's called a Siberian cat."", ""Mhm got it do you know the weight and age of Jasper?"", ""Yep Jasper's eleven months old and he probably weighs about seven pounds?"", ""Okay that's what I'll mark down would you like to get your quote through your email?"", ""Mhm yeah you have it right?"", ""Yes ma'am it's on our files I just sent it so you should get it in the next few minutes."", ""Yay thanks so much!"", ""Of course it's my pleasure. #Er feel free to call with any other questions or concerns Samantha."", ""Mhm for sure."", ""Goodbye! Have a great day."", ""Thanks bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
790,"{""dialogue_id"": ""790"", ""turns"": {""turn_id"": [""insurance_790_000"", ""insurance_790_001"", ""insurance_790_002"", ""insurance_790_003"", ""insurance_790_004"", ""insurance_790_005"", ""insurance_790_006"", ""insurance_790_007"", ""insurance_790_008"", ""insurance_790_009"", ""insurance_790_010"", ""insurance_790_011"", ""insurance_790_012"", ""insurance_790_013"", ""insurance_790_014"", ""insurance_790_015"", ""insurance_790_016"", ""insurance_790_017"", ""insurance_790_018"", ""insurance_790_019"", ""insurance_790_020"", ""insurance_790_021"", ""insurance_790_022"", ""insurance_790_023"", ""insurance_790_024"", ""insurance_790_025"", ""insurance_790_026"", ""insurance_790_027"", ""insurance_790_028"", ""insurance_790_029"", ""insurance_790_030"", ""insurance_790_031"", ""insurance_790_032"", ""insurance_790_033"", ""insurance_790_034"", ""insurance_790_035"", ""insurance_790_036"", ""insurance_790_037"", ""insurance_790_038"", ""insurance_790_039"", ""insurance_790_040"", ""insurance_790_041"", ""insurance_790_042"", ""insurance_790_043"", ""insurance_790_044"", ""insurance_790_045"", ""insurance_790_046"", ""insurance_790_047"", ""insurance_790_048"", ""insurance_790_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for calling Rivertown Insurance. This is Tommy. How can I help you today?"", ""Uh Hi. I just want to pay my bill."", ""Ok. I can help you with that. I will just need your first and last name to get started please."", ""Oh ok. My name is Tiffany Stewart."", ""Thanks for that Tiffany. Can you please spell your last name for me?"", ""Uh sure it is S T E W A R T."", ""Thank you. Now let's see can I get your account number please?"", ""Um Sure. Let's see I wrote it down right here. seven nine six four eleven."", ""Hmm. I do not show any account with that numer. The account number is found on the top right corner of the billing statement. It is a nine digit number with a dash in the middle."", ""Oh geez. Ok I actually don't have my bill in front of me. I thought I had wrote down the right number. Uggh. I am sorry about that."", ""No problem at all. We can actually look it up for you I will just need to get some more information from you."", ""Oh good. Okay."", ""Let's see here I will first need your date of birth please."", ""Ok my birthday is nine twelve two thousand."", ""Great. Next I will need your social security number please."", ""Ok that I do know it is nine zero one four three seven six nine nine."", ""Let me read that back to you just to make sure I got that right. I have nine zero one four three seven six nine nine."", ""Yeah that is it."", ""Super. Ok next up let's see I will need your current billing address please."", ""Ok my address is five one one two Hope street. Philadelphia Pensylvania six two seven three three."", ""So ok I have five one one two Hope street Philadelphia Pensylvanina six two seven three three. Is that correct?"", ""Sure is!"", ""Now let's see here. It looks like you have security question linked to your account."", ""Uh-oh. These make me nerous ."", ""No need to worry Here it is what was the name of your first pet?"", ""Aww Archie was my first pet. He was a hound dog. Aww I loved Archie."", ""Dogs are the best. I have a great dane name Smith."", ""Aww so cute. A big guy huh!"", ""Yep, he is large and in chrge So let's see I have your account open now so we can go ahead and take a payment if you'd like?"", ""Ok cool. Yes I want to pay by card please. But can you remind me the balance please?"", ""Certainly. Your balance is four hundred sixty seven dollars and seven cents. It looks like you have some additional charges. Would you loke me to go over those with you?"", ""Oh yeah ok. no I knew about that those extra charges. But yeah ok I can just go ahead and pay it now."", ""Ok whenever you are ready with your card number go ahead and read it to me."", ""Yeah ok I have it ready. So it is four six nine three one one two six five seven seven one nine three six one."", ""Okay so that is four six nine three one one two six five seven seven one nine three six one?"", ""Yep. Thats correct."", ""Okay next can you please tell me th expiration date for the card?"", ""seven two thousand twenty five."", ""Ok wonderful next I will just need your cvv code. The three numbers on the back of your card."", ""ok seven one one."", ""Okay thanks. I will process this card now for a payment of four hundred sixt seven dollars and seven cents."", ""Cool ok thanks."", ""You are very welome. It looks like this payment is complete. I will email you a receipt. Can I just verify your email address real quick?"", ""Oh yeah sure it is TiffTiff at xyz dot com."", ""so that is T I F F T I F F at x y z dot com?"", ""Yep. Thats it."", ""Okay great you should be receiving an email receipt shortly. Is there anything else I can help you with today miss Stewart?"", ""Uh no not that I can think of."", ""Okay well thank you so much for calling Rivertown Insurance. I hope you have a wonderful rest of your day."", ""Ok yeah you too. Bye- Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
791,"{""dialogue_id"": ""791"", ""turns"": {""turn_id"": [""insurance_791_000"", ""insurance_791_001"", ""insurance_791_002"", ""insurance_791_003"", ""insurance_791_004"", ""insurance_791_005"", ""insurance_791_006"", ""insurance_791_007"", ""insurance_791_008"", ""insurance_791_009"", ""insurance_791_010"", ""insurance_791_011"", ""insurance_791_012"", ""insurance_791_013"", ""insurance_791_014"", ""insurance_791_015"", ""insurance_791_016"", ""insurance_791_017"", ""insurance_791_018"", ""insurance_791_019"", ""insurance_791_020"", ""insurance_791_021"", ""insurance_791_022"", ""insurance_791_023"", ""insurance_791_024"", ""insurance_791_025"", ""insurance_791_026"", ""insurance_791_027"", ""insurance_791_028"", ""insurance_791_029"", ""insurance_791_030"", ""insurance_791_031"", ""insurance_791_032"", ""insurance_791_033"", ""insurance_791_034"", ""insurance_791_035"", ""insurance_791_036"", ""insurance_791_037"", ""insurance_791_038"", ""insurance_791_039"", ""insurance_791_040"", ""insurance_791_041"", ""insurance_791_042"", ""insurance_791_043"", ""insurance_791_044"", ""insurance_791_045"", ""insurance_791_046"", ""insurance_791_047"", ""insurance_791_048"", ""insurance_791_049"", ""insurance_791_050"", ""insurance_791_051"", ""insurance_791_052"", ""insurance_791_053"", ""insurance_791_054""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello Rivertown Insurance this is Nathan speaking how can I help you."", ""Mhm I was trying to find an agent so I could ask about some insurance but I don't."", ""Oh you need help finding on of our agents near you I can help you for sure."", ""Oh thank you very much mister."", ""Mhm first things first could I get your zip code please?"", ""Uh-huh I think it's five six one four two. I think."", ""What's the name of the city you live in?"", ""Wichita actually I don't think that I gave you the right zipcode "", ""Is it five six one four three?"", ""Mhm #yeah that's it you got it before I did."", ""Okay now that we got that fixed I can start looking for those agents "", ""Uh-huh."", ""Huh I see here that we have five agents near you, is there a specific plan you were interested in?"", ""Mhm life insurance. yeah."", ""Uh-huh three of our five agents specialize in life insure."", ""Whoa nice."", ""But I see here that one of them is busy all day, but that still leaves two for you available all day."", ""Oh great could you tell me about them if you know anything "", ""Mhm sure actually our agents do have background profiles here for if anyone like you asks."", ""Oh that's great."", ""Mhm well first agent is Carlisle he is twenty eight has worked in life insurance for eight years "", ""#Hm young guy."", ""Yep but experienced he likes to be on time and considers his clients like his best friends."", ""Uh-huh tell me about the other agent."", ""Yes ma'am our other agent is Melanie she's fourty four she's been working in life insurance for five years."", ""Mhm."", ""#Hm Melanie enjoys helping her customers the most and finding the best plan for you is second."", ""Are they the same distance from me?"", ""#Um Melanie is twelve miles away in gainerville."", ""Mhm I know where it is."", ""And Carlisle is seventeen miles away in Tento."", ""Oh a little out there."", ""Do you have a preference ma'am?"", ""Mhm I think I want Melanie."", ""Uh-huh got it, do you want to contact her today or later in the week?"", ""Jeez I think tomorrow."", ""Mhm let me check her availability for tomorrow."", ""Uh-huh."", ""Looks like she's free for tomorrow only taking appointments it seems would you like me to set it up?"", ""Mhm yeah I'm fine with all that."", ""Sure thing. #Um alright I ler her know your situation and she'll contact you soon."", ""Mhm."", ""But first I'll need a contact to give her."", ""Mhm."", ""Phone or Email?"", ""Email should be fine."", ""#Um could you read it off for me?"", ""Mhm Lezillafast at gmail dot com."", ""Could you spell that for me?"", ""L.e.z.i.l.l.a.f.a.s.t."", ""Uh-huh at gmail dot com alright then all set she should contact you sometime today."", ""Huh wh-when do you think?"", ""Most likely within the next two hours, she didn't seem too busy."", ""Oh okay great thank you so much bye!"", ""Goodbye ma'am!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
792,"{""dialogue_id"": ""792"", ""turns"": {""turn_id"": [""insurance_792_000"", ""insurance_792_001"", ""insurance_792_002"", ""insurance_792_003"", ""insurance_792_004"", ""insurance_792_005"", ""insurance_792_006"", ""insurance_792_007"", ""insurance_792_008"", ""insurance_792_009"", ""insurance_792_010"", ""insurance_792_011"", ""insurance_792_012"", ""insurance_792_013"", ""insurance_792_014"", ""insurance_792_015"", ""insurance_792_016"", ""insurance_792_017"", ""insurance_792_018"", ""insurance_792_019"", ""insurance_792_020"", ""insurance_792_021"", ""insurance_792_022"", ""insurance_792_023"", ""insurance_792_024"", ""insurance_792_025"", ""insurance_792_026"", ""insurance_792_027"", ""insurance_792_028"", ""insurance_792_029"", ""insurance_792_030"", ""insurance_792_031"", ""insurance_792_032"", ""insurance_792_033"", ""insurance_792_034"", ""insurance_792_035"", ""insurance_792_036"", ""insurance_792_037"", ""insurance_792_038"", ""insurance_792_039"", ""insurance_792_040"", ""insurance_792_041"", ""insurance_792_042"", ""insurance_792_043"", ""insurance_792_044"", ""insurance_792_045"", ""insurance_792_046"", ""insurance_792_047"", ""insurance_792_048"", ""insurance_792_049"", ""insurance_792_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello hello Anabelle speaking this Rivertown insurance could I help you today?"", ""Mhm yes this is Andrew I'm calling because I was hoping you could help me make my account."", ""Uh-huh of course I could help you, new account new customer?"", ""Mhm #yup new customer but I just want to create my account today that's all."", ""Uh-huh sure thing. could I get your first and last name also your date of birth?"", ""Huh name? #Um Andrew Moldwaey m.o.l.d.w.a.e.y."", ""Mhm."", ""And birthday October eighteenth nineteen sixty f-four."", ""Uh-huh got it thank you do you have any security question in mind?"", ""Nah you can choose "", ""Uh-huh your mother's maiden name?"", ""Jeez it's Georgia like the state."", ""Mhm, alright your account is made now I'll just need to fill in your personal information."", ""Whew nice thank you very much."", ""Uh-huh no problem sir could you tell me your address?"", ""Oh sure ma'am four t-two seven Gallo-Galloway Lane."", ""Four two seven mhm got it."", ""Mhm."", ""What city and state are you in?"", ""#Um Newport Nebraska."", ""Newport n.e.w.p.o.r.t?"", ""Yep exactly "", ""What's the zipcode for that area sir?"", ""Four four zero five three."", ""Mhm. Last thing I need is your social security number."", ""#Hm alright eight four zero nine five six seven eight one."", ""Got it, thank you mister Moldwaey. Your account is all set up now."", ""Huh so that's it?"", ""Yep that's all sir is there anything else I could help you with before you go?"", ""Mhm actually yes could you give me a rough description of the auto insurance plans you offer?"", ""Uh-huh no problem sir we offer three distinct plans our Basic Auto, Preferred Auto and Complete Auto plans."", ""#Um what's the difference."", ""#Um in terms of tiers the basic is bronze, preferred is our gold tier plan and our platinum plan is the complete plan."", ""Mhm so if I want max security I should go with the complete auto plan?"", ""Uh-huh that's what I would recommend sir."", ""Could you tell me more about that plan?"", ""Uh-huh this plan has the h-highest coverage levels as well as containing every coverage plan that we offer."", ""Jeez packs a punch huh?"", ""Mhm sure does but of course this is obviously our most expensive plan."", ""Oh makes sense mhm."", ""Would you like to get a quote on that sir?"", ""Nah just the account for today."", ""Uh-huh I see, any other questions for me?"", ""#Um no I thank that's it when do you close?"", ""We close at seven thirty at night we stop answering phones at seven."", ""Oh okay thanks for that ma'am "", ""No problem sir is that all?"", ""Uh-huh thank you so much Anabelle."", ""Your welcome sir, feel free to call with any questions!"", ""#Hm will do thank you. #Er goodbye!"", ""Goodbye sir have a good day!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
793,"{""dialogue_id"": ""793"", ""turns"": {""turn_id"": [""insurance_793_000"", ""insurance_793_001"", ""insurance_793_002"", ""insurance_793_003"", ""insurance_793_004"", ""insurance_793_005"", ""insurance_793_006"", ""insurance_793_007"", ""insurance_793_008"", ""insurance_793_009"", ""insurance_793_010"", ""insurance_793_011"", ""insurance_793_012"", ""insurance_793_013"", ""insurance_793_014"", ""insurance_793_015"", ""insurance_793_016"", ""insurance_793_017"", ""insurance_793_018"", ""insurance_793_019"", ""insurance_793_020"", ""insurance_793_021"", ""insurance_793_022"", ""insurance_793_023"", ""insurance_793_024"", ""insurance_793_025"", ""insurance_793_026"", ""insurance_793_027"", ""insurance_793_028"", ""insurance_793_029"", ""insurance_793_030"", ""insurance_793_031"", ""insurance_793_032"", ""insurance_793_033"", ""insurance_793_034"", ""insurance_793_035"", ""insurance_793_036"", ""insurance_793_037"", ""insurance_793_038"", ""insurance_793_039"", ""insurance_793_040"", ""insurance_793_041"", ""insurance_793_042"", ""insurance_793_043"", ""insurance_793_044"", ""insurance_793_045"", ""insurance_793_046"", ""insurance_793_047"", ""insurance_793_048"", ""insurance_793_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, you're speaking to Carlie how can I help you?"", ""Hiyah! #Um I recently lost my insurance card and I've been asked by my school to show proof of insurance."", ""Sorry to hear about that so you need proof of insurance document sent to you?"", ""Mhm that's right can you just go ahead and do that."", ""Oh actually I can't just yet I need to verify your identity and also your policy number, sound good?"", ""Uh-huh sure, what do you need to know?"", ""#Um could I get your first and last name?"", ""#Uh Brendan b.r.e.n.d.a.n Cozonga c.o.z.o.n.g.a."", ""Mhm Brendan Cozonga b.r.e.n.d.a.n c.o.z.o.n.g.a, did I get it right?"", ""Yep."", ""Now could I get your date of birth?"", ""Oh yeah, April fiftenth nineteen ninety nine."", ""Do you have your-your customer number?"", ""Yep I actually wrote it down a while ago ."", ""Nice you seem prepared. Could you read it off for me?"", ""Mhm nine six seven five four three zero two zero."", ""Uh-huh to confirm nine six seven five four three zero two zero?"", ""Mhm."", ""Alright I found your account but I need to find your policy number now, do you know your policy name?"", ""Uh-huh I think it's the renters prefect plan?"", ""Yep the Renters Preferred plan! That means your policy number should be one one one two three one one two."", ""Oh, I'll write that down too."", ""How would you like us to send these documents to you?"", ""#Um what are my options?"", ""You could get it through the phone, through email and mail as well."", ""Could I actually have all three sent to me?"", ""Of course if that's what you want."", ""So do you need that information?"", ""Yep why don't we start with phone, what number would you like to recieve your proof of insurance at?"", ""Mhm nine five six seven six eight five four four five."", ""Nine five six?"", ""Mhm."", ""Six seven six?"", ""Yep."", ""Five four four five? right?"", ""Uh-huh that's it."", ""Now could I get your email?"", ""Yep I want it sent to b dot b conzonga at gmail."", ""B period b?"", ""Mhm."", ""Ok last think I need from you then is just your mailing address."", ""Sure, five three one Norcherry Lane, Flute, Iowa, zip code six seven five zero four three."", ""Norcherry n.o.r.c.h.e.r.r.y?"", ""Yep."", ""And the zip is six seven five zero four three?"", ""Mhm nailed it."", ""Great! You should recieve the text and email in a few hours probably and wait a few weeks for the mail."", ""#Ah sounds good to me, that was faster then I thought it would be."", ""Thank you for giving us a call Brendan! Don't hesitate to call again, thank you goodbye."", ""Goodbye. Thank you very much.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
794,"{""dialogue_id"": ""794"", ""turns"": {""turn_id"": [""insurance_794_000"", ""insurance_794_001"", ""insurance_794_002"", ""insurance_794_003"", ""insurance_794_004"", ""insurance_794_005"", ""insurance_794_006"", ""insurance_794_007"", ""insurance_794_008"", ""insurance_794_009"", ""insurance_794_010"", ""insurance_794_011"", ""insurance_794_012"", ""insurance_794_013"", ""insurance_794_014"", ""insurance_794_015"", ""insurance_794_016"", ""insurance_794_017"", ""insurance_794_018"", ""insurance_794_019"", ""insurance_794_020"", ""insurance_794_021"", ""insurance_794_022"", ""insurance_794_023"", ""insurance_794_024"", ""insurance_794_025"", ""insurance_794_026"", ""insurance_794_027"", ""insurance_794_028"", ""insurance_794_029"", ""insurance_794_030"", ""insurance_794_031"", ""insurance_794_032"", ""insurance_794_033"", ""insurance_794_034"", ""insurance_794_035"", ""insurance_794_036"", ""insurance_794_037"", ""insurance_794_038"", ""insurance_794_039"", ""insurance_794_040"", ""insurance_794_041"", ""insurance_794_042"", ""insurance_794_043"", ""insurance_794_044"", ""insurance_794_045"", ""insurance_794_046"", ""insurance_794_047"", ""insurance_794_048"", ""insurance_794_049"", ""insurance_794_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi this is Brock, Rivertown Insurance agent how may I help you?"", ""Uh-huh I'm calling to enroll in a plan today."", ""And who do I have the pleasure of speaking to today?"", ""Oh my name is Kayla Orty."", ""Kayla are you a new or an existing customer?"", ""#Um existing I guess I made my account a few days ago so."", ""Oh great, I can go ahead and get you started then did you get your customer number?"", ""Mhm I wrote it down somewhere I'll find it real quick "", ""Uh-huh, also I'll be needing your date of birth."", ""Oh sure March twenty first nineteen ninety seven."", ""Got it thank you."", ""#Ah here it is nine six five six."", ""Nine six five six."", ""Uh-huh four one nine three."", ""Four one nine three go-got it."", ""Yay!"", ""Miss Orty, do you know what plan you were looking to enroll in? have you received a quote yet?"", ""Mhm I requested one after I made my account the other day I was looking to get the full auto plan."", ""Oh yes our Complete Auto plan fixed annual rate of two thousand a year does that sound right?"", ""Mhm that's it."", ""Great, now could I have you read me your credit card information please?"", ""Mhm sorry let me grab my wallet."", ""Uh-huh."", ""Jeez ok I'm back card number is two two one three three one two eight five f-four four one zero two three one."", ""Two two one three three one two eight five four four one zero two three one?"", ""Right on the money!"", ""Mhm could I get the CVV number now?"", ""#Uhm is that the "", ""The three digit number on the back of your card."", ""Oh yeah here it is five seven seven."", ""Five seven seven got it and the expiration date?"", ""Uh-huh eleven twenty three?"", ""Mhm November twenty twenty three. #Um alright now that that's set when would you like to officially enroll."", ""Eee I think at the end of the month? Can I do that?"", ""Yes ma'am I can set it up for you for the #end of the month the thirty first."", ""Yay thank you."", ""So the thirty first is #when you will receive your charge we will mail you insurance cards "", ""Oh can you email them to me maybe?"", ""Mhm we could also email you your cards so you can print them."", ""Whew that's better."", ""Mhm, and so you know the cards attached as documents will only be openable and saveable the first time so don't forget."", ""Oh thank you for the heads up."", ""Uh-huh no problem, do you mind giving me your email?"", ""Mhm Ksquared seven three two at gmail dot com."", ""Okay got it, you should receive the email here soon."", ""Uh-oh actually the email is at yahoo not gmail sorry."", ""Oh ok I changed it I'll resend the email let me know if you get it now."", ""#Um oh here it is got it download save as okay got it thank you so much."", ""Mhm no problem, is there anything else I could help you with today?"", ""Nah I think that's it thank you again, have a good day."", ""Goodbye! Have a good one!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
795,"{""dialogue_id"": ""795"", ""turns"": {""turn_id"": [""insurance_795_000"", ""insurance_795_001"", ""insurance_795_002"", ""insurance_795_003"", ""insurance_795_004"", ""insurance_795_005"", ""insurance_795_006"", ""insurance_795_007"", ""insurance_795_008"", ""insurance_795_009"", ""insurance_795_010"", ""insurance_795_011"", ""insurance_795_012"", ""insurance_795_013"", ""insurance_795_014"", ""insurance_795_015"", ""insurance_795_016"", ""insurance_795_017"", ""insurance_795_018"", ""insurance_795_019"", ""insurance_795_020"", ""insurance_795_021"", ""insurance_795_022"", ""insurance_795_023"", ""insurance_795_024"", ""insurance_795_025"", ""insurance_795_026"", ""insurance_795_027"", ""insurance_795_028"", ""insurance_795_029"", ""insurance_795_030"", ""insurance_795_031"", ""insurance_795_032"", ""insurance_795_033"", ""insurance_795_034"", ""insurance_795_035"", ""insurance_795_036"", ""insurance_795_037"", ""insurance_795_038"", ""insurance_795_039"", ""insurance_795_040"", ""insurance_795_041"", ""insurance_795_042"", ""insurance_795_043"", ""insurance_795_044"", ""insurance_795_045"", ""insurance_795_046"", ""insurance_795_047"", ""insurance_795_048"", ""insurance_795_049"", ""insurance_795_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello Rivertown Insurance Cynthia here could I help you today?"", ""Mhm I forgot my password how do I "", ""Huh have you tried changing it online on our website?"", ""Uh-huh that's why I'm calling tried to but I messed up t-too many times "", ""Mhm, I could reset it for you but first I'll need to go through some verification checks."", ""Yep my name is Michael Claxton m.i.c.h.a.e.l c.l.a.x.t.o.n."", ""Got it could I get your date of birth mister Claxton?"", ""Mhm February tenth nineteen ninety three."", ""Uh-huh do you know your customer number?"", ""Mhm I got it right here it's either five one two three or one one two three five four five two."", ""Customer number is eight digits."", ""Mhm so it's the second one."", ""Could you read it back to me again?"", ""Mhm one one two three five four five two."", ""Uh-huh thank you."", ""Mhm."", ""#Er do you know the name your first pet?"", ""Mhm either Shaq or Brando "", ""Eee okay I'll try Shaq like the basketball player right?"", ""Mhm big Shaq."", ""Huh that didn't work Brando b.r.a.n.d.o?"", ""Uh-huh "", ""Got it Brando it is."", ""Oh nice to know."", ""I don't seem to have a email on file for you what's a good email for you."", ""Huh Blaxton Bichael three four three at gmail dot com capital b's?"", ""B.l.a.x.t.o.n b.i.c.h.a.e.l three four three?"", ""Mhm you got it."", ""Alright I'm getting your reset link prepared but before that what is your social?"", ""Huh my social security number?"", ""Mhm yes sir."", ""Uh-huh pretty sure it's five two three four four six seven eight one."", ""Uh-huh that's what I got right here thank you."", ""Mhm."", ""Is this five three five number we have on file still good for you?"", ""Yep all good."", ""Oh great I just sent the email could you let me know when you get it?"", ""Mhm."", ""Thank you is there anything I could do for you today?"", ""Nah I just need to change my password."", ""Mhm got it, did you get the email yet?"", ""Uh-huh so just click on the link."", ""Mhm yes sir when you click on that link it'll log me out and allow you to set a new password."", ""Uh-huh alright done thank you so much."", ""Mhm no problem mister Claxton so nothing else you need right?"", ""Yep I'm all done thanks again though ma'am."", ""Of course if you have any other problems make sure to call."", ""Will do thank you Cynthia."", ""Mhm goodbye mister Claxton."", ""Uh-huh bye bye have a good day."", ""#Er you too goodbye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
796,"{""dialogue_id"": ""796"", ""turns"": {""turn_id"": [""insurance_796_000"", ""insurance_796_001"", ""insurance_796_002"", ""insurance_796_003"", ""insurance_796_004"", ""insurance_796_005"", ""insurance_796_006"", ""insurance_796_007"", ""insurance_796_008"", ""insurance_796_009"", ""insurance_796_010"", ""insurance_796_011"", ""insurance_796_012"", ""insurance_796_013"", ""insurance_796_014"", ""insurance_796_015"", ""insurance_796_016"", ""insurance_796_017"", ""insurance_796_018"", ""insurance_796_019"", ""insurance_796_020"", ""insurance_796_021"", ""insurance_796_022"", ""insurance_796_023"", ""insurance_796_024"", ""insurance_796_025"", ""insurance_796_026"", ""insurance_796_027"", ""insurance_796_028"", ""insurance_796_029"", ""insurance_796_030"", ""insurance_796_031"", ""insurance_796_032"", ""insurance_796_033"", ""insurance_796_034"", ""insurance_796_035"", ""insurance_796_036"", ""insurance_796_037"", ""insurance_796_038"", ""insurance_796_039"", ""insurance_796_040"", ""insurance_796_041"", ""insurance_796_042"", ""insurance_796_043"", ""insurance_796_044"", ""insurance_796_045"", ""insurance_796_046"", ""insurance_796_047"", ""insurance_796_048"", ""insurance_796_049"", ""insurance_796_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi this is Stephanie thank you for you calling Rivertown insurance how can I help you?"", ""Mhm I'm a new customer I don't have a computer "", ""Were you looking to create an account?"", ""Uh-huh yeah I couldn't do it at home no internet."", ""Oh that's fine I can complete the process for you right now over the phone."", ""Huh sounds good let's do it."", ""Mhm sure thing could I get your first and last name?"", ""Mhm Petre Cobal."", ""Sorry could you spell that out for me?"", ""Huh alright Petre p.e.t.r.e."", ""Mhm."", ""Cobal c.o.b.a.l, got it?"", ""Mhm thank you what's a good number for you?"", ""Jeez three?"", ""Huh no sir your phone number."", ""Oh! #Um wow sorry."", ""Mhm it's no problem sir."", ""Uh-huh here you go five one six five nine two three five one six."", ""Five one six five five two three five one six?"", ""Nah five nine not five five."", ""Oh sorry about that sir."", ""Eee you're good."", ""I need a security question for you."", ""Mhm."", ""Could you answer mother's maiden name?"", ""Mhm yup that's a good one, it's Santhemum s.a.n.t.h.e.m.u.m."", ""S.a.n.t.h.e.m.u.m?"", ""Yep."", ""Uh-huh got it account created I just need to complete the information tab."", ""Huh."", ""Could you tell me your date of birth? #Um I'll also need your social security."", ""Uh-huh January fifth nineteen eight two. my social is one one two five six seven two one three."", ""January fifth nineteen eighty two?"", ""Mhm."", ""And you said one one two five six seven two one three?"", ""Mhm."", ""Whew great all I need now is your address."", ""Oh great nine nine nine Tendi Place."", ""Mhm nine nine nine Tendi t.e.n.d.y?"", ""Nah with a i."", ""Oh got it. #Er city and state?"", ""Norman Texas, zip code six four one two #five."", ""Mhm thank you very much. #Uh that should be all your account is made."", ""Yay."", ""Anything else I could help you with?"", ""Mhm can I get a quote over the phone too?"", ""Uh-huh yes sir I could do that for you too."", ""Nah I think I'll do it later thanks though."", ""Your welcome. #Um if that's all then thank you for the call mister Cobal."", ""Mhm yeah goodbye."", ""Goodbye have a great day!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
797,"{""dialogue_id"": ""797"", ""turns"": {""turn_id"": [""insurance_797_000"", ""insurance_797_001"", ""insurance_797_002"", ""insurance_797_003"", ""insurance_797_004"", ""insurance_797_005"", ""insurance_797_006"", ""insurance_797_007"", ""insurance_797_008"", ""insurance_797_009"", ""insurance_797_010"", ""insurance_797_011"", ""insurance_797_012"", ""insurance_797_013"", ""insurance_797_014"", ""insurance_797_015"", ""insurance_797_016"", ""insurance_797_017"", ""insurance_797_018"", ""insurance_797_019"", ""insurance_797_020"", ""insurance_797_021"", ""insurance_797_022"", ""insurance_797_023"", ""insurance_797_024"", ""insurance_797_025"", ""insurance_797_026"", ""insurance_797_027"", ""insurance_797_028"", ""insurance_797_029"", ""insurance_797_030"", ""insurance_797_031"", ""insurance_797_032"", ""insurance_797_033"", ""insurance_797_034"", ""insurance_797_035"", ""insurance_797_036"", ""insurance_797_037"", ""insurance_797_038"", ""insurance_797_039"", ""insurance_797_040"", ""insurance_797_041"", ""insurance_797_042"", ""insurance_797_043"", ""insurance_797_044"", ""insurance_797_045"", ""insurance_797_046"", ""insurance_797_047"", ""insurance_797_048"", ""insurance_797_049"", ""insurance_797_050"", ""insurance_797_051"", ""insurance_797_052"", ""insurance_797_053"", ""insurance_797_054"", ""insurance_797_055"", ""insurance_797_056"", ""insurance_797_057"", ""insurance_797_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hey there, James here how can I help you?"", ""#Uh thi-this is Rivertown Insurance right?"", ""Mhm yes ma'am what could I help you with."", ""Eee yeah man, my dog just died and y-you know I don't think I'll get another one soon."", ""Woah I'm very sorry to hear that ma'am."", ""It's alright it's been a week but yeah I guess I should probably cancel the pet insurance right?"", ""Oh I see, so you were looking to cancel your petcare plan?"", ""Yep figured I didn't need it anymore ."", ""Mhm so to get the process started I need your info, could I get your first and last name?"", ""Uh-huh my name is Samantha Colfax born December eighth two thousand and you need my customer number right?"", ""#Uh yeah I will need it let me confirm your birthdate first, you said the eigth of December year two thousand?"", ""Yep!"", ""And your name s.a.m.a.n.t.h.a c.o.l.f.a.x Samantha Colfax?"", ""Mhm."", ""Okay could I get your customer number now?"", ""#Um yeah it's this ten digit number right? eight two."", ""Uh-oh, no ma'am it's the eight digit number do you see it?"", ""Oh I see it five four seven six eight five four two."", ""Five four seven six eight five four two."", ""Mhm."", ""Alright that worked thank you, and let me confirm you only want to cancel the pet insurance?"", ""Yep just that."", ""Do you have your policy number on hand?"", ""#Uh no?"", ""Do you know the name of your plan?"", ""#Um I think it was the I can't remember."", ""When you enrolled we should have sent some cards do you still have those?"", ""#Ah I think I do can you give me a second I'll go look."", ""Take your time."", ""Yay! I found it the name is Petcare Basic."", ""Petcare Basic? #Uh alright then your policy number should be seven seven six five four three six four."", ""Uh-huh."", ""#Hm, alright miss Colfax I'm almost done with the cancellation, just to let you know we do have a cancellation fee."", ""Uh-oh how much is that?"", ""Since we are more than halfway through the year and due to the policy type the fee will be two hundred fifty dollars."", ""Oh that's not that bad okay."", ""#Um you wanted the cancellation date to be today or you could make it later in the year."", ""#Hm I think I'll just make it today."", ""Sure think I'll get that done for you."", ""Oh thank you."", ""All done ma'am cancellation complete."", ""Mhm."", ""Is there anything else I could help you with?"", ""No I think that's all."", ""Great, thank you for calling."", ""Eee actually could I change my password while I'm here?"", ""#Uh yes you could do it online but I could also help you change it real quick."", ""Could you do that for me please?"", ""Of course, I need you to answer this security question for me, what is your mother's maiden n-name?"", ""White that should be the answer."", ""Yep, that's it, now I need to verify the email you have on file, samantaaa bae at yahoo, is that correct?"", ""Mhm ."", ""You should have gotten a email?"", ""Yep here it is, reset link, click on it?"", ""Yes ma'am that should take you to where you need to go."", ""I did it! Thank you so much!"", ""Your welcome, thank you for calling, have a good day."", ""You too, happy holidays!"", ""#Uh yeah happy holidays! Goodbye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
798,"{""dialogue_id"": ""798"", ""turns"": {""turn_id"": [""insurance_798_000"", ""insurance_798_001"", ""insurance_798_002"", ""insurance_798_003"", ""insurance_798_004"", ""insurance_798_005"", ""insurance_798_006"", ""insurance_798_007"", ""insurance_798_008"", ""insurance_798_009"", ""insurance_798_010"", ""insurance_798_011"", ""insurance_798_012"", ""insurance_798_013"", ""insurance_798_014"", ""insurance_798_015"", ""insurance_798_016"", ""insurance_798_017"", ""insurance_798_018"", ""insurance_798_019"", ""insurance_798_020"", ""insurance_798_021"", ""insurance_798_022"", ""insurance_798_023"", ""insurance_798_024"", ""insurance_798_025"", ""insurance_798_026"", ""insurance_798_027"", ""insurance_798_028"", ""insurance_798_029"", ""insurance_798_030"", ""insurance_798_031"", ""insurance_798_032"", ""insurance_798_033"", ""insurance_798_034"", ""insurance_798_035"", ""insurance_798_036"", ""insurance_798_037"", ""insurance_798_038"", ""insurance_798_039"", ""insurance_798_040"", ""insurance_798_041"", ""insurance_798_042"", ""insurance_798_043"", ""insurance_798_044"", ""insurance_798_045"", ""insurance_798_046"", ""insurance_798_047"", ""insurance_798_048"", ""insurance_798_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""#Ah hello thank you for calling Rivertown Insurance!"", ""Hello this is Alvero Alveres I am calling because I keep getting these auto bills on my card."", ""Oh ok I see you most likely have your account set to automatic billing but if you want we can change that for you."", ""#Uh well yeah I obviously want it changed I'm tired of this stuff man. That's why I'm calling!"", ""Yes sir of course I apologise for the #inconvenience, but I can help you get that changed right now."", ""Jeez alright do it then."", ""Mhm of course sir I'll just need to get some of your info to access your account, Alvero-Alvero Alveres?"", ""Yep."", ""Could you please spell that for me sir?"", ""#Um a.l.v.e.r.o Alvero a.l.v.e.r.e.s Alveres, got it?"", ""Yes sir I got it. #Uh could I get your date of birth, and would you happen to have your customer number on you?"", ""February fourth nineteen eighty one."", ""And your customer number?"", ""#Um I don't know what that is "", ""#Ah I could also use your phone number and your social security number if you don't have it."", ""Ok my phone number is two three three, four six eight, nine one three two, "", ""Two three three four six eight nine one three two."", ""Mhm."", ""Your social?"", ""Yep four five five six six nine eight four nine."", ""Four five five six six nine eight four nine. Got it."", ""Okay, now what? Can we can cancel now?"", ""Uh-huh almost I need you to answer this security question for me what is your childhoold bestfriend's name?"", ""#Uh Jordan Jordan."", ""#Hm that didn't work, are you sure that's the answer?"", ""#Um maybe it's Max Machite?"", ""Do you know how to-how to spell that?"", ""Max m.a.c.h.i.t.e."", ""Mhm that one worked actually."", ""Oh nice sorry Jordan!"", ""mister Alveres would you like to make this cancellation temporary or permanent?"", ""#Um why would I want to make it temporary?"", ""Well in case at some point you wanted to turn it back on some people only want to turn it for some months."", ""Oh!"", ""So would you want to make it temporary or per-permanent?"", ""Whew I guess make it temporary, but m how long could I change it for?"", ""Until you decide to turn it back on you can turn it back on whenever basically."", ""Woah okay could you m like schedule it for a later date?"", ""Yes sir when would you like to re-activate the automatic billing?"", ""Could you make it fourteen months from now?"", ""January fifteenth, twenty twenty six?"", ""Uh-huh."", ""Thank you mister Alvero I just wanted to confirm before I finish this that you do want to cancel now and then reactivate."", ""Yes sir, in Jan-January."", ""Got it. Automatic billing now cancelled, annd will resume again in January don't forget."", ""Mhm."", ""Thank you for calling mister Alvero have a great day!"", ""#Hm thank you for the help."", ""#Um of course, anytime sir. Goodbye."", ""Thank you. Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
799,"{""dialogue_id"": ""799"", ""turns"": {""turn_id"": [""insurance_799_000"", ""insurance_799_001"", ""insurance_799_002"", ""insurance_799_003"", ""insurance_799_004"", ""insurance_799_005"", ""insurance_799_006"", ""insurance_799_007"", ""insurance_799_008"", ""insurance_799_009"", ""insurance_799_010"", ""insurance_799_011"", ""insurance_799_012"", ""insurance_799_013"", ""insurance_799_014"", ""insurance_799_015"", ""insurance_799_016"", ""insurance_799_017"", ""insurance_799_018"", ""insurance_799_019"", ""insurance_799_020"", ""insurance_799_021"", ""insurance_799_022"", ""insurance_799_023"", ""insurance_799_024"", ""insurance_799_025"", ""insurance_799_026"", ""insurance_799_027"", ""insurance_799_028"", ""insurance_799_029"", ""insurance_799_030"", ""insurance_799_031"", ""insurance_799_032"", ""insurance_799_033"", ""insurance_799_034"", ""insurance_799_035"", ""insurance_799_036"", ""insurance_799_037"", ""insurance_799_038"", ""insurance_799_039"", ""insurance_799_040"", ""insurance_799_041"", ""insurance_799_042"", ""insurance_799_043"", ""insurance_799_044"", ""insurance_799_045"", ""insurance_799_046"", ""insurance_799_047"", ""insurance_799_048"", ""insurance_799_049"", ""insurance_799_050"", ""insurance_799_051"", ""insurance_799_052"", ""insurance_799_053"", ""insurance_799_054"", ""insurance_799_055"", ""insurance_799_056"", ""insurance_799_057"", ""insurance_799_058"", ""insurance_799_059"", ""insurance_799_060"", ""insurance_799_061"", ""insurance_799_062"", ""insurance_799_063"", ""insurance_799_064"", ""insurance_799_065"", ""insurance_799_066"", ""insurance_799_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello hello this is Catherine thank you for calling Rivertown Insurance could I help you?"", ""Mhm I was driving down the highway today and "", ""Mhm."", ""I saw this billboard for your Rivertown Insurance."", ""Oh I see are you a current customer?"", ""Nah that's why I'm calling I saw that it said y-you guys have great rates is that true?"", ""Of course sir. if you want to discuss our fees and rates would you like to make an account with us?"", ""Huh do I need one?"", ""Yes sir you do."", ""Oh can I make it online?"", ""Mhm you could make it online yourself sir yes. Or I could do it for you right now over the phone."", ""Eee let's go ahead and do it right now then yeah."", ""Uh-huh let's get started then could I get your first and last name sir?"", ""Ricardo Louise."", ""Ricardo is that r.i.c.a.r.d.o?"", ""Mhm."", ""And is it l.o.u.i.s?"", ""Nah Louise."", ""Could you spell that for me?"", ""Jeez not that hard. l.o.u.i.s.e."", ""Thank you sir, sorry about that. what's a good phone number for you?"", ""Oh use this are you ready?"", ""Mhm go ahead."", ""Five one one."", ""Mhm."", ""Six two four."", ""Six two four?"", ""Mhm four one seven two. Five one one six two four four one seven two."", ""Uh-huh got it. I'll just check five one one six two four four one seven two is that right?"", ""Yep."", ""What's your date of birth?"", ""Oh it's October eleventh."", ""Mhm eleventh what year sir?"", ""Oh my bad nineteen ninety seven."", ""Uh-huh thanks."", ""No problem ma'am is that all?"", ""Last thing I'll need for your initial account setup is a security question for you."", ""Oh alright can you do my high school name?"", ""Mhm if that's what you want sir what's the name of the high school?"", ""Saint Nicholas Northfair Private Acadamy."", ""Northfair n.o.r.t.h.f.a.i.r?"", ""Yep you got it."", ""Saint Nicholas like Santa Claus?"", ""Yes ma'am. ."", ""Alright sir your account is made now we just have to fill out your personal info."", ""Mhm."", ""I'll need your address please sir."", ""My address? #Um three one two Cabin Street."", ""Three one two Capin Street?"", ""Cabin with a b."", ""Oh thank you. #Um what city and state is this address in?"", ""Miami "", ""Mhm Florida and the."", ""Nah Miami in Ohio. You should listen before assuming."", ""Oh so sorry about that sir what is your zipcode?"", ""Five eight four two four."", ""Five eight four three four?"", ""Four two four. not three four wow."", ""Sorry about that last thing I need now is your social security."", ""Huh you need that?"", ""Yes sir we do."", ""Huh you know what could you cancel my account?"", ""Mhm I could but "", ""Uh-huh do it then please. #Um you're going to erase my info right?"", ""Mhm yes sir it'll be wiped from our customer files."", ""Okay bye."", ""Oh goodbye sir have a great day sorry we couldn't help you today."", ""Mhm I'm sure.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
800,"{""dialogue_id"": ""800"", ""turns"": {""turn_id"": [""insurance_800_000"", ""insurance_800_001"", ""insurance_800_002"", ""insurance_800_003"", ""insurance_800_004"", ""insurance_800_005"", ""insurance_800_006"", ""insurance_800_007"", ""insurance_800_008"", ""insurance_800_009"", ""insurance_800_010"", ""insurance_800_011"", ""insurance_800_012"", ""insurance_800_013"", ""insurance_800_014"", ""insurance_800_015"", ""insurance_800_016"", ""insurance_800_017"", ""insurance_800_018"", ""insurance_800_019"", ""insurance_800_020"", ""insurance_800_021"", ""insurance_800_022"", ""insurance_800_023"", ""insurance_800_024"", ""insurance_800_025"", ""insurance_800_026"", ""insurance_800_027"", ""insurance_800_028"", ""insurance_800_029"", ""insurance_800_030"", ""insurance_800_031"", ""insurance_800_032"", ""insurance_800_033"", ""insurance_800_034"", ""insurance_800_035"", ""insurance_800_036"", ""insurance_800_037"", ""insurance_800_038"", ""insurance_800_039"", ""insurance_800_040"", ""insurance_800_041"", ""insurance_800_042"", ""insurance_800_043"", ""insurance_800_044"", ""insurance_800_045"", ""insurance_800_046"", ""insurance_800_047"", ""insurance_800_048"", ""insurance_800_049"", ""insurance_800_050"", ""insurance_800_051"", ""insurance_800_052"", ""insurance_800_053"", ""insurance_800_054"", ""insurance_800_055"", ""insurance_800_056"", ""insurance_800_057"", ""insurance_800_058"", ""insurance_800_059"", ""insurance_800_060"", ""insurance_800_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hey hello thank you very much for calling Rivertown Insurance this is Monica how can I help you?"", ""Uh-huh Monica I got recommended this company by a friend of mine "", ""Oh that's great could I get their name if you don't mind?"", ""Mhm it's Sabrina Alcent."", ""Sabrina do you know how to spell Alcent?"", ""Mhm I'm pretty sure it's a.l.c.e.n.t."", ""Oh yes I see her here in our files great thank so you were interested in signing up with us?"", ""Yep from what my friend told me your car insurance plans are great."", ""Mhm I would agree so did you want to start up your account creation over the phone or "", ""Yep let's just go ahead and do it now."", ""Sure thing could I get your first and last name please sir?"", ""Jeremy Tulip like the flower."", ""Oh nice thank you."", ""What would be a good number for you mister Tulip?"", ""Five five three."", ""Mhm."", ""Seven four one."", ""Seven four one."", ""One eight eight six."", ""Uh-huh you said one eight eight six?"", ""Yep."", ""Five five three seven four one one eight eight six?"", ""Mhm."", ""Great your account is about to be made I just need a security question for you."", ""Huh what's the question?"", ""Do you know your mother's maiden name?"", ""Well yeah it's Tulip."", ""Oh then we probably shouldn't use that one "", ""Do you have like name of high school or something like that?"", ""Mhm yes sir we could do name of your high school, what is it?"", ""John Bailey Flynn."", ""John Bailey is that b.a.i.l.e.y?"", ""Mhm and John with an h."", ""Uh-huh I got that how is Flynn spelled?"", ""F.l.y.n.n."", ""Thank you account is made. Now we have to fill out your personal information."", ""Oh okay."", ""Could you read your social security and date of birth off to me?"", ""Mhm sure I was born February twenty first in the year nineteen ninety five."", ""Mhm."", ""And my social number is you ready?"", ""Uh-huh go for it."", ""Oh okay seven six two."", ""Mhm."", ""Eight eight."", ""Mhm."", ""Four one five three."", ""Got it seven six two eight eight four one five three is that correct sir?"", ""Yep sure is."", ""Great last thing I'll be needing from you sir is your address."", ""Yay okay my address is six five one Cantertrip Way."", ""Uh-huh what's the city and state you live in?"", ""Austin Austin, Texas."", ""Oh nice I'm from there."", ""Oh really yeah I love it."", ""Uh-huh it's great. So your zipcode it's seventy three three zero one?"", ""Whoa yeah that's it."", ""Great all set then! is there anything else you wanted to do with us today?"", ""Huh well it's getting pretty late so that's probably all for today th-thank you though."", ""Of course sir it's my pleasure have a great evening."", ""Mhm you too bye."", ""Goodbye sir.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
801,"{""dialogue_id"": ""801"", ""turns"": {""turn_id"": [""insurance_801_000"", ""insurance_801_001"", ""insurance_801_002"", ""insurance_801_003"", ""insurance_801_004"", ""insurance_801_005"", ""insurance_801_006"", ""insurance_801_007"", ""insurance_801_008"", ""insurance_801_009"", ""insurance_801_010"", ""insurance_801_011"", ""insurance_801_012"", ""insurance_801_013"", ""insurance_801_014"", ""insurance_801_015"", ""insurance_801_016"", ""insurance_801_017"", ""insurance_801_018"", ""insurance_801_019"", ""insurance_801_020"", ""insurance_801_021"", ""insurance_801_022"", ""insurance_801_023"", ""insurance_801_024"", ""insurance_801_025"", ""insurance_801_026"", ""insurance_801_027"", ""insurance_801_028"", ""insurance_801_029"", ""insurance_801_030"", ""insurance_801_031"", ""insurance_801_032"", ""insurance_801_033"", ""insurance_801_034"", ""insurance_801_035"", ""insurance_801_036"", ""insurance_801_037"", ""insurance_801_038"", ""insurance_801_039"", ""insurance_801_040"", ""insurance_801_041"", ""insurance_801_042"", ""insurance_801_043"", ""insurance_801_044"", ""insurance_801_045"", ""insurance_801_046"", ""insurance_801_047"", ""insurance_801_048"", ""insurance_801_049"", ""insurance_801_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello this is Alfred with Rivertown insurance. How can I help you today?"", ""Hi there. I need to talk to someone about changing my credit card payment for my account."", ""OK I can help you with that. Let's see can we please start with your first and last name?"", ""Ok yeah my name is Ben Singh."", ""Wonderful can you please spell your last name for me Ben?"", ""Sure it's S I N G H."", ""Got it. Next can you please let me know what your account number is?"", ""Oh actually I am not sure I would need to look it up but I I don't have my computer here so uh."", ""No problem. We can look up your information. Ok first I will need your date of birth."", ""Ok cool. Thanks. My birth date is April twentieth two thousand and one."", ""Great. So thats four twenty two thousand one?"", ""Yeah thats right."", ""OK great. Next can you please tell me your address?"", ""Sure it's three eleven North fifty fourth street. Kansas city Kansas nine six two three four."", ""OK now I will need your social security number please."", ""It is five four four one two seven seven six nine."", ""So I have here five four four one two seven seven six nine."", ""Yeah thats it."", ""Last question is your security question that you chose when you first set up your account."", ""Okay."", ""What is your mother's maiden name?"", ""Uh that would be Porter."", ""Great. Now that I have your account open can you remind me of how I can help you today?"", ""Uh yes I need to change the credit card for my account please."", ""Alright I can help with that. Right not I have a card ending in seven four six nine as the primary payment method for this account. Should I remove this method of payment?"", ""Yes. Ya I need to cancel that one."", ""Okay. I will remove it and just let me know when you are ready to read me your new card number."", ""Hmm sure yeah I just need to find oh ok yeah I need to grb it here and I will read it to you."", ""Okay. Just let me know when you're ready."", ""Sure yeah can I put you on hold for just a sec. I thought I had my card but where did it go."", ""I am happy to hold while you locate it sir."", ""Ahh here it is. Ok I am ready now."", ""Great please read me the sixteen numbers on the front of your card."", ""Ok so it's six nine four three zero two zero six seven nine seven four three three nine eight."", ""Alright I will read this back to you to confirm. I have six nine four three zero two zero six seven nineseven four three three nine eight."", ""Yep that is right."", ""Okay next I need the expiration date on the card?"", ""Yes it is nine twenty twenty eight."", ""And then the cvv number on your card?"", ""uh six four seven."", ""Okay and an you please tell me the name as it appears on the card?"", ""Yes it Benjamin R. Singh."", ""And then the address assoicated with the card is it the same as your mailing address?"", ""Yes it is. North fifty fourth street."", ""Okay it looks like this is all set. Your next payment of three hundred and fifty dollars will be charged to this new card ending in three three nine eight."", ""Great thank you for your help."", ""You are welcome. This payment is scheduled for May third."", ""Yes that sounds right. Cool."", ""I am so happy we were able to help you with this change of paymen mister Singh. Is there anything I can help you with before we end this call?"", ""No I can't think of anything. That is it for me. Thanks again."", ""You have a wonderful day then. Good bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
802,"{""dialogue_id"": ""802"", ""turns"": {""turn_id"": [""insurance_802_000"", ""insurance_802_001"", ""insurance_802_002"", ""insurance_802_003"", ""insurance_802_004"", ""insurance_802_005"", ""insurance_802_006"", ""insurance_802_007"", ""insurance_802_008"", ""insurance_802_009"", ""insurance_802_010"", ""insurance_802_011"", ""insurance_802_012"", ""insurance_802_013"", ""insurance_802_014"", ""insurance_802_015"", ""insurance_802_016"", ""insurance_802_017"", ""insurance_802_018"", ""insurance_802_019"", ""insurance_802_020"", ""insurance_802_021"", ""insurance_802_022"", ""insurance_802_023"", ""insurance_802_024"", ""insurance_802_025"", ""insurance_802_026"", ""insurance_802_027"", ""insurance_802_028"", ""insurance_802_029"", ""insurance_802_030"", ""insurance_802_031"", ""insurance_802_032"", ""insurance_802_033"", ""insurance_802_034"", ""insurance_802_035"", ""insurance_802_036"", ""insurance_802_037"", ""insurance_802_038"", ""insurance_802_039"", ""insurance_802_040"", ""insurance_802_041"", ""insurance_802_042"", ""insurance_802_043"", ""insurance_802_044"", ""insurance_802_045"", ""insurance_802_046"", ""insurance_802_047"", ""insurance_802_048"", ""insurance_802_049"", ""insurance_802_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance Jakob speaking who am I speaking to today?"", ""Hey Anthony "", ""Last name?"", ""Trevejo."", ""Uh-huh spell that for me please?"", ""T.r.e.v e.j.o "", ""Uh-huh got it. How could I help you today mister Trevejo."", ""Mhm I do car insurance with you guys you do renters insurance too right?"", ""Uh-huh we sure do mister Trevejo were you looking to enroll in a renters insurance plan with us?"", ""Eee yeah I can do it right now with you right?"", ""Mhm mister Trevejo do you have your customer number?"", ""Nah what is that "", ""Do you have your auto insurance cards that we sent you?"", ""Mhm in my garage I'll go get it real quick."", ""Oh alright mister Trevejo."", ""Whew here it is where "", ""Mhm your number should be in the bottom left corner."", ""Mhm."", ""A eight digit number."", ""Oh found it."", ""Mhm could you read it out to me?"", ""Uh-huh five one four two one one two four."", ""Mhm got it thank you did you know the specific plan you wanted mister Trevejo?"", ""Nah what plans do you guys have "", ""We offer two plans a basic plan and preferred plan."", ""Mhm tell me about the preferred plan."", ""Uh-huh our preferred plan covers all indoor and outdoor appliances "", ""Huh nice."", ""Mhm also covers your electronics and personal items such as jewelry."", ""Oh great."", ""Would you like to enroll in this plan sir?"", ""Huh how much is it the fee."", ""I can offer you a annual fee of three hundred a year."", ""Oh okay yeah I want to do that."", ""Mhm got it I'll sign you up now could I get your credit card number?"", ""Uh-huh yeah let me go get my wallet real quick."", ""Sure thing."", ""Here number one one one three five two one two three four five one one one five six."", ""One one one three five two one two three four five one one one five six?"", ""Yep."", ""Expiration date and CVV number?"", ""Yep got it April sixth twenty twenty seven, CVV is on the back right?"", ""Mhm."", ""Oh it's six five two."", ""Thank you sir all signed up then you're payment is processing."", ""Oh great thanks is that it?"", ""Mhm you should get your insurance cards in the next two weeks, could I help you with anything else?"", ""No thank you for the help today "", ""Of course thank you for the call feel free to call with any other problems."", ""Yep I will goodbye."", ""Goodbye mister Trevejo have a good day.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
803,"{""dialogue_id"": ""803"", ""turns"": {""turn_id"": [""insurance_803_000"", ""insurance_803_001"", ""insurance_803_002"", ""insurance_803_003"", ""insurance_803_004"", ""insurance_803_005"", ""insurance_803_006"", ""insurance_803_007"", ""insurance_803_008"", ""insurance_803_009"", ""insurance_803_010"", ""insurance_803_011"", ""insurance_803_012"", ""insurance_803_013"", ""insurance_803_014"", ""insurance_803_015"", ""insurance_803_016"", ""insurance_803_017"", ""insurance_803_018"", ""insurance_803_019"", ""insurance_803_020"", ""insurance_803_021"", ""insurance_803_022"", ""insurance_803_023"", ""insurance_803_024"", ""insurance_803_025"", ""insurance_803_026"", ""insurance_803_027"", ""insurance_803_028"", ""insurance_803_029"", ""insurance_803_030"", ""insurance_803_031"", ""insurance_803_032"", ""insurance_803_033"", ""insurance_803_034"", ""insurance_803_035"", ""insurance_803_036"", ""insurance_803_037"", ""insurance_803_038"", ""insurance_803_039"", ""insurance_803_040"", ""insurance_803_041"", ""insurance_803_042"", ""insurance_803_043"", ""insurance_803_044"", ""insurance_803_045"", ""insurance_803_046"", ""insurance_803_047"", ""insurance_803_048"", ""insurance_803_049"", ""insurance_803_050"", ""insurance_803_051"", ""insurance_803_052"", ""insurance_803_053"", ""insurance_803_054"", ""insurance_803_055"", ""insurance_803_056"", ""insurance_803_057"", ""insurance_803_058"", ""insurance_803_059"", ""insurance_803_060"", ""insurance_803_061"", ""insurance_803_062"", ""insurance_803_063"", ""insurance_803_064"", ""insurance_803_065"", ""insurance_803_066"", ""insurance_803_067"", ""insurance_803_068"", ""insurance_803_069""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello Brock here agent for Rivertown Insurance how could I help you?"", ""Uh-huh I'm Cathy hello I was thinking of switches insurances "", ""Uh-oh is there anything I can do to help you with that?"", ""Mhm well I was thinking of cancelling but I don't know maybe there's a better plan for me?"", ""Uh-huh of course let me get all your identity information first please."", ""Mhm Suzermire that's my last name."", ""So Cathy right could you spell your last name for me please?"", ""Yep s.u.z.e.r.m.i.r.e Suzermire."", ""Thank you Cathy could I get your date of birth and customer number?"", ""Mhm January eighth nineteen ninety four customer number?"", ""Yes ma'am your customer number it's at the bottom left of your insurance card."", ""Oh okay I'm going to go upstairs to go get it."", ""Mhm take your time Miss Suzermire."", ""Back the yellow number or the blue number?"", ""Huh I think it's the blue number ma'am."", ""Uh-huh it's four three three two one one nine nine."", ""Four three three two one one nine nine mhm."", ""Yup is that all?"", ""Yes ma'am I'm logged in could I get your policy number it's the yellow number on your card."", ""Oh six five two f-four nine eight eight eight."", ""Six five two four nine eight eight eight?"", ""Uh-oh actually the last number is three don't have my glasses on."", ""Mhm all fine I'll get that fixed."", ""Yay."", ""Huh okay I see here you are enrolled in our Basic Auto plan?"", ""Mhm."", ""Have you already talked to o-other companies about any certain plans?"", ""Mhm I have with AllCity Insurance."", ""Oh what sort of plan were you looking at with them what tier?"", ""Eee I think it was their mid tier plan I just got a new car for my daughter."", ""Have you seen our gold plan? The Preferred Auto plan?"", ""Nah could you tell me about it? #Uh how many tiers are there?"", ""Mhm we have the silver plan which is what you are currently enrolled in."", ""Mhm."", ""And we have our gold plan, and platinum plan."", ""Uh-huh."", ""Our gold plan right now I could offer you a annual fee of fifteen hundred a year."", ""Huh."", ""Is that near the offer from the other company?"", ""Mhm well close what sort of coverages do you offer? In the gold plan."", ""You still live in Texas Miss Suzermire?"", ""Mhm."", ""Okay ma'am this plan includes by law PIP coverage."", ""Huh what's PIP?"", ""#Er personal injury protection."", ""Oh uh-huh I know about that "", ""Mhm uninsured or underinsured motorist coverage."", ""Mhm."", ""We also offer liability coverage two tiers above the state required minimum in our basic plan."", ""Oh "", ""#Um our preferred plan also includes collision coverage and comprehensive coverage."", ""Eee what is comprehensive coverage?"", ""Uh-huh your comprehensive coverage is for damages to your vehicle other then collision."", ""Oh nice lastly we have a towing and labor coverage "", ""Whoa what's that."", ""We cover tow truck costs if needed and covers labor to change a flat or other basic services like that."", ""Whoa I like that actually could I upgrade to that plan? Fifteen hundred a year right?"", ""Mhm fifteen hundred I can do the upgrade for you effective immediately."", ""Uh-huh yeah lets do it."", ""Oh okay ma'am charge it to the same card on file?"", ""Yep that one please."", ""Got it payment is processing do you want your new cards to be mailed or emailed?"", ""Huh email it to me "", ""Mhm is Suze C five at yahoo dot com still a go-good email for you?"", ""Mhm."", ""Thank you you should receive the email soon along with your receipt for your new plan "", ""Mhm thank you so much Brock right?"", ""Yes ma'am, thank you for your business we appreciate it. Have a good day ma'am."", ""Mhm you too goodbye."", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
804,"{""dialogue_id"": ""804"", ""turns"": {""turn_id"": [""insurance_804_000"", ""insurance_804_001"", ""insurance_804_002"", ""insurance_804_003"", ""insurance_804_004"", ""insurance_804_005"", ""insurance_804_006"", ""insurance_804_007"", ""insurance_804_008"", ""insurance_804_009"", ""insurance_804_010"", ""insurance_804_011"", ""insurance_804_012"", ""insurance_804_013"", ""insurance_804_014"", ""insurance_804_015"", ""insurance_804_016"", ""insurance_804_017"", ""insurance_804_018"", ""insurance_804_019"", ""insurance_804_020"", ""insurance_804_021"", ""insurance_804_022"", ""insurance_804_023"", ""insurance_804_024"", ""insurance_804_025"", ""insurance_804_026"", ""insurance_804_027"", ""insurance_804_028"", ""insurance_804_029"", ""insurance_804_030"", ""insurance_804_031"", ""insurance_804_032"", ""insurance_804_033"", ""insurance_804_034"", ""insurance_804_035"", ""insurance_804_036"", ""insurance_804_037"", ""insurance_804_038"", ""insurance_804_039"", ""insurance_804_040"", ""insurance_804_041"", ""insurance_804_042"", ""insurance_804_043"", ""insurance_804_044"", ""insurance_804_045"", ""insurance_804_046"", ""insurance_804_047"", ""insurance_804_048"", ""insurance_804_049"", ""insurance_804_050"", ""insurance_804_051"", ""insurance_804_052"", ""insurance_804_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, this is Carla speaking how can I help you?"", ""#Um hi could I create an account and enroll in a #plan over the phone?"", ""Mhm yes sir I can help you with that. Do you want to start the sign up now?"", ""Uh-huh can I only sign up over the phone?"", ""Oh, no you could also use our website to create your account if you "", ""Eee I think I'll just have you help me ."", ""Sure thing sir first can I get your first and last name please?"", ""#Uh yeah Jonny, j.o.n.n.y."", ""Mhm."", ""Barbados b.a.r.b.a.d.o.s."", ""Uh-huh thank you could I get your phone number now?"", ""Mhm five four three."", ""Five four three."", ""#Uh two two two."", ""Two two two."", ""Seven five five three."", ""Five four three two two two seven five five three, yeah?"", ""Mhm you got it Carla."", ""Could I get a security question answer to finish creating your account?"", ""Mhm I could use my pet name or "", ""Uh-huh what is the name of your first pet mister Barbados."", ""Chewey c.h.e.w.e.y."", ""Thank you, your account is made now I just need to get some of your personal information."", ""#Uh do you need my social?"", ""Yep I will be needing your social security number "", ""#Uh I need to go look for my card sorry."", ""Mhm take your time mister Barbados."", ""Eee can I make the account without it?"", ""Oh sorry sir no it's one of the required fields "", ""Uh-oh okay hold up let me go look for it again "", ""Sure thing."", ""Uh-oh I can't find it "", ""#Hm and you don't remember the number at all?"", ""Jeez maybe it's four four one two two three one?"", ""#Um sorry sir your social has to be nine digits."", ""Oh then yeah I don't know it, what now?"", ""Whew well for now we can't continue with the process you'll need to find that out and then call back."", ""Mhm okay sorry about that "", ""Uh-huh your account is made it just has no accesses or information on it do you any questions?"", ""Nah I guess I just gotta go find that number "", ""Yes sir just make sure to call back at this number when you do."", ""Mhm do I have to ask for you or "", ""If I'm available yes I could help you, but any of our other agents could continue from where we left off."", ""Oh ok sounds good thank you Carla sorry about that again."", ""Mhm no worries mister Barbados thank you for the call and for choosing to sign up with Rivertown Insurance."", ""Mhm, before I go actaully do you have a list of the plans you have?"", ""Uh-huh yes sir if you give me your email I could send you the link or you could find it on our website."", ""#Um okay my email is bigbman at gmail dot com."", ""Bee b.e.e?"", ""Nah just the letter b."", ""Oh okay got it. I just sent the link, could I help you with anything else?"", ""#Um no that's it thank you."", ""Anytime mister Barbados. Have a good day! Goodbye."", ""Mhm goodbye Carla. Have a good day!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount"", ""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
805,"{""dialogue_id"": ""805"", ""turns"": {""turn_id"": [""insurance_805_000"", ""insurance_805_001"", ""insurance_805_002"", ""insurance_805_003"", ""insurance_805_004"", ""insurance_805_005"", ""insurance_805_006"", ""insurance_805_007"", ""insurance_805_008"", ""insurance_805_009"", ""insurance_805_010"", ""insurance_805_011"", ""insurance_805_012"", ""insurance_805_013"", ""insurance_805_014"", ""insurance_805_015"", ""insurance_805_016"", ""insurance_805_017"", ""insurance_805_018"", ""insurance_805_019"", ""insurance_805_020"", ""insurance_805_021"", ""insurance_805_022"", ""insurance_805_023"", ""insurance_805_024"", ""insurance_805_025"", ""insurance_805_026"", ""insurance_805_027"", ""insurance_805_028"", ""insurance_805_029"", ""insurance_805_030"", ""insurance_805_031"", ""insurance_805_032"", ""insurance_805_033"", ""insurance_805_034"", ""insurance_805_035"", ""insurance_805_036"", ""insurance_805_037"", ""insurance_805_038"", ""insurance_805_039"", ""insurance_805_040"", ""insurance_805_041"", ""insurance_805_042"", ""insurance_805_043"", ""insurance_805_044"", ""insurance_805_045"", ""insurance_805_046"", ""insurance_805_047"", ""insurance_805_048"", ""insurance_805_049"", ""insurance_805_050"", ""insurance_805_051"", ""insurance_805_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello hello Rachel speaking this is Rivertown Insurance how can I help you?"", ""Uh-huh hi this is Mark, Mark Andrew I called a week or so ago "", ""Oh yes we changed your payment and I gave you your quote on the petcare plan right?"", ""Mhm yes that's that's me."", ""Oh so am I right to assume you're calling to enroll in the plan?"", ""#Um yes, but what was the rate again?"", ""It was a annual rate of one thousad dollars."", ""Huh, you know that's actually a lot better than some of the other companies offered me "", ""Yay! Always good to be ahead of the competition, so did you want to go ahead and begin enrolling."", ""Eee yeah lets do it, why not?"", ""Could I get your customer number mister Andrew?"", ""Yep it's eight four five."", ""Eight four five "", ""#Um nine five five."", ""Nine five five."", ""One one. that's it."", ""#Um one one, ok got it."", ""Mhm."", ""I wanted to confirm that it was the preferred petcare plan that you wanted."", ""Yep, that's what you called it mhm."", ""I'm going to need your card information for the first payment and after that it will be billed with the rest."", ""Sure can you just give me a second to go get my wallet from my car?"", ""Mhm take your time mister Andrew no rush at all."", ""Okay I'm back you need all of it?"", ""#Um yes the same information as last time."", ""Uh-huh five four four two."", ""Mhm."", ""Three one one six."", ""#Uh got it."", ""#Er zero one eight five."", ""Uh-huh."", ""#Uh six six five three."", ""Mhm I got five four four two three one one six zero one eight five six six five three, is that right?"", ""Yep that's it."", ""Thank you now could I get the CVV and."", ""Uh-huh the CVV is five four one."", ""Mhm."", ""And the expiration date is eleven thirty one."", ""#Um November twenty thirty one got it."", ""Mhm."", ""#Um mister Andrew would you want to begin the enroll today or at a later date?"", ""Could you set it for the beginning of the month?"", ""Sure thing mister Andrew so today you will be charged your deductible."", ""Mhm."", ""And then at the start of next month you will make your payment and be enrolled officially."", ""#Um ok."", ""So your benefits won't kick in until next month I just wanted to make sure you knew that."", ""Mhm yup yeah I got it."", ""Great that should be all then glad I could help you today mister Andrew."", ""Jeez thank you you were really great help."", ""I appreciate that mister Andrew, if you have any issues please call this number again. Have a good day."", ""You too. Goodbye."", ""#Um goodbye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
806,"{""dialogue_id"": ""806"", ""turns"": {""turn_id"": [""insurance_806_000"", ""insurance_806_001"", ""insurance_806_002"", ""insurance_806_003"", ""insurance_806_004"", ""insurance_806_005"", ""insurance_806_006"", ""insurance_806_007"", ""insurance_806_008"", ""insurance_806_009"", ""insurance_806_010"", ""insurance_806_011"", ""insurance_806_012"", ""insurance_806_013"", ""insurance_806_014"", ""insurance_806_015"", ""insurance_806_016"", ""insurance_806_017"", ""insurance_806_018"", ""insurance_806_019"", ""insurance_806_020"", ""insurance_806_021"", ""insurance_806_022"", ""insurance_806_023"", ""insurance_806_024"", ""insurance_806_025"", ""insurance_806_026"", ""insurance_806_027"", ""insurance_806_028"", ""insurance_806_029"", ""insurance_806_030"", ""insurance_806_031"", ""insurance_806_032"", ""insurance_806_033"", ""insurance_806_034"", ""insurance_806_035"", ""insurance_806_036"", ""insurance_806_037"", ""insurance_806_038"", ""insurance_806_039"", ""insurance_806_040"", ""insurance_806_041"", ""insurance_806_042"", ""insurance_806_043"", ""insurance_806_044"", ""insurance_806_045"", ""insurance_806_046"", ""insurance_806_047"", ""insurance_806_048"", ""insurance_806_049"", ""insurance_806_050"", ""insurance_806_051"", ""insurance_806_052"", ""insurance_806_053"", ""insurance_806_054"", ""insurance_806_055"", ""insurance_806_056"", ""insurance_806_057"", ""insurance_806_058"", ""insurance_806_059"", ""insurance_806_060"", ""insurance_806_061"", ""insurance_806_062"", ""insurance_806_063"", ""insurance_806_064"", ""insurance_806_065"", ""insurance_806_066"", ""insurance_806_067"", ""insurance_806_068""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Helllo, thank you for calling Rivertown insurance this is Molly how may I help you?"", ""#Er hi there Molly, I'm calling to see if I could change my address over the phone."", ""Yes sir you can. Did you recently move or are you planning to move sometime soon?"", ""Uh-huh I actually just finished moving into my new house today, whew took a while ."", ""Oh congratulations on the move sir I'm sure it was stressful."", ""Definitely, but thank you."", ""Yes sir, so in order for me to change your address in our system I'll need to verify your information, could I get a name and date of birth?"", ""Mhm my name is Henrique Julius."", ""#Hm and how is that spelled sir?"", ""H.e.n.r.i.q.u.e."", ""Uh-huh got it."", ""J.u.l.i.u.s."", ""Got it thank you, and your date of birth sir?"", ""#Uh yeah it's the second of April nineteen eighty seven."", ""Zero four, zero two, nineteen eighty seven, did I get that right?"", ""Uh-huh yep that's it."", ""Thank you, now I just need your customer number."", ""Oh where can I find that?"", ""#Um you wouldn't happen to have your insurance card on you? You could find it there."", ""Nah but hold on I can find it real quick."", ""Sure thing, take your time."", ""Alright I'm back where is th-the "", ""You can find your customer number on the bottom left corner of your card."", ""Oh thank you is it the eight digit number or."", ""Mhm yes sir it's the eight digit number bottom left."", ""Okay are you ready?"", ""Yes mister Julius go ahead."", ""Eight four two."", ""Eight four two."", ""Eight six seven."", ""Eight six seven."", ""Nine nine."", ""Nine five."", ""Nah nine nine, two nines."", ""My apologies, let me read it back. eight four two."", ""Mhm."", ""Eight six seven."", ""Yep."", ""Nine nine."", ""Yep you got it."", ""Okay mister Julius I see your account here, could you verify your former address for me?"", ""#Uh yeah the address is jeez how could I already forget h."", ""It's alright sir no rush."", ""oh okay I remember now it's nine three two Golden Way."", ""Nine three two Golden Way, correct?"", ""Yep Golden Way, g.o.l.d.e.n, golden."", ""Thank you, and what is the city, state and zip code for that address?"", ""#Uh Brittle City, Texas. The zip code is seven four zero four five."", ""Brittle City, seventy four zero four five."", ""Uh-oh did I say four five I meant four six."", ""Mhm so to verify it's nine three two Golden Way, Brittle City, Texas, seventy four zero four six."", ""Uh-huh that's it."", ""Okay thank you everything checks out. Now all I need is your new address so I can get that changed for you."", ""Huh sorry my wife was asking me something, what was that?"", ""No problem sir I just asked for your new adress so I can go ahead and update it for you."", ""Oh yeah it's four four seven eight."", ""Four four seven eight."", ""Municiple Drive."", ""M.u.n.i.c.i.p.l.e Drive correct?"", ""Yep and Maryland seven six one three one."", ""Maryland, Texas?"", ""Yep."", ""Zip code seventy six one three one?"", ""Yes ma'am that's all."", ""Thank you very much I have confirmed the change of address mister Julius is there anything else I can help you with?"", ""#Hm you could help me unpack? Just joking that'll be all thank you very much Molly."", ""Alright glad to be of help mister Julius have a nice night!"", ""Thank you! you too bye!"", ""Goodbye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
807,"{""dialogue_id"": ""807"", ""turns"": {""turn_id"": [""insurance_807_000"", ""insurance_807_001"", ""insurance_807_002"", ""insurance_807_003"", ""insurance_807_004"", ""insurance_807_005"", ""insurance_807_006"", ""insurance_807_007"", ""insurance_807_008"", ""insurance_807_009"", ""insurance_807_010"", ""insurance_807_011"", ""insurance_807_012"", ""insurance_807_013"", ""insurance_807_014"", ""insurance_807_015"", ""insurance_807_016"", ""insurance_807_017"", ""insurance_807_018"", ""insurance_807_019"", ""insurance_807_020"", ""insurance_807_021"", ""insurance_807_022"", ""insurance_807_023"", ""insurance_807_024"", ""insurance_807_025"", ""insurance_807_026"", ""insurance_807_027"", ""insurance_807_028"", ""insurance_807_029"", ""insurance_807_030"", ""insurance_807_031"", ""insurance_807_032"", ""insurance_807_033"", ""insurance_807_034"", ""insurance_807_035"", ""insurance_807_036"", ""insurance_807_037"", ""insurance_807_038"", ""insurance_807_039"", ""insurance_807_040"", ""insurance_807_041"", ""insurance_807_042"", ""insurance_807_043"", ""insurance_807_044"", ""insurance_807_045"", ""insurance_807_046"", ""insurance_807_047"", ""insurance_807_048"", ""insurance_807_049"", ""insurance_807_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hey thank you for c-calling Rivertown Insurance how c-can I help you?"", ""#Um hi there the other day I tried to log into my account but I couldn't remember my question."", ""Your question?"", ""Uh-huh my security question I couldn't remember it so I can't really use that one anymore "", ""Mhm so you-you would like to change your security question sir?"", ""Yep can you do that."", ""Mhm I can I'll just need to veri-verify some info."", ""Oh go ahead "", ""Mhm your first and last name sir?"", ""Michael Longtee."", ""Michael Longtee?"", ""Mhm m.i.c.h.a.e.l l.o.n.g.t.e.e."", ""Uh-huh thank you I got it. #Um your date of birth?"", ""January second nineteen sixty five "", ""Mhm do you know your-your customer number?"", ""Uh-oh I don't think so "", ""It's a eight digit number on the back of your insurance cards may-maybe you have one?"", ""Oh yeah actually think I do let me look in my wallet "", ""Mhm."", ""#Hm not this no not this either oh here it is four four four one two two three one."", ""Four four four one two two three one?"", ""Mhm."", ""Oh alright I got access here what did you want to change-change it to?"", ""Jeez "", ""Name of your first pet?"", ""Eee okay yeah do that his name was Kimbo."", ""Mhm K-Kimbo k.i.m.b.o r-right?"", ""Yep. #Uh you changed it right?"", ""Mhm it's done sir thank you very much."", ""Nah thank you for the help today."", ""My pleasure actually if you don't mind could I get your email to send you the link to our c-caller rater site. It's actually only my second day."", ""Mhm sure it's Edwardoman eight five at gmail."", ""E.d.w.a.r.d.o.m.a.n eight five at gmail dot com got itI sent the link my name is Cr-Crystal by the way for the rate ."", ""Crystal? #Um alright well I enjoyed your service so I'll make sure to leave a great rating ."", ""Thank you so-so much you were very pleasant also "", ""Oh thank you! don't hear that too much."", ""#Um your welcome sir, is there anything else I could help you with today?"", ""Mhm I think that's all for today thanks again though."", ""Uh-huh again it's my pleasure if that's all then have a good day mister Longtee thanks for the c-call."", ""Mhm goodbye "", ""Goodbye!"", ""#Ah actually real quick before I go if I need to change my information again would I have to call again or is there another way?"", ""Mhm well over the ph-phone is one option you could also do it online as long as you have all of your information."", ""Oh online? I guess I didn't look everywhere last time."", ""Mhm but you have to be fully logged in to change it maybe that's why you couldn't do it."", ""Oh that makes sense thank you."", ""Of course wil-will that be all for you sir?"", ""Mhm yeah I think I'm good this time actually now ."", ""Great! Glad I could h-help you "", ""Mhm goodbye."", ""Oh yeah bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
808,"{""dialogue_id"": ""808"", ""turns"": {""turn_id"": [""insurance_808_000"", ""insurance_808_001"", ""insurance_808_002"", ""insurance_808_003"", ""insurance_808_004"", ""insurance_808_005"", ""insurance_808_006"", ""insurance_808_007"", ""insurance_808_008"", ""insurance_808_009"", ""insurance_808_010"", ""insurance_808_011"", ""insurance_808_012"", ""insurance_808_013"", ""insurance_808_014"", ""insurance_808_015"", ""insurance_808_016"", ""insurance_808_017"", ""insurance_808_018"", ""insurance_808_019"", ""insurance_808_020"", ""insurance_808_021"", ""insurance_808_022"", ""insurance_808_023"", ""insurance_808_024"", ""insurance_808_025"", ""insurance_808_026"", ""insurance_808_027"", ""insurance_808_028"", ""insurance_808_029"", ""insurance_808_030"", ""insurance_808_031"", ""insurance_808_032"", ""insurance_808_033"", ""insurance_808_034"", ""insurance_808_035"", ""insurance_808_036"", ""insurance_808_037"", ""insurance_808_038"", ""insurance_808_039"", ""insurance_808_040"", ""insurance_808_041"", ""insurance_808_042"", ""insurance_808_043"", ""insurance_808_044"", ""insurance_808_045"", ""insurance_808_046"", ""insurance_808_047"", ""insurance_808_048"", ""insurance_808_049"", ""insurance_808_050"", ""insurance_808_051"", ""insurance_808_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello hello, thank you for calling Rivertown insurance Bryce speaking how can I help you today?"", ""Eee yeah I think I want to change my plan "", ""Mhm you have a plan with us sir? Could I get your first and last name please?"", ""Uh-huh my plan is with you renters insurance but my name is Edward Scixser."", ""Huh could you spell your #last name for me please Edward?"", ""Mhm I get that s.c.i x.s.e.r a little weird I know."", ""Oh no I just wasn't sure if I had it right ."", ""Mhm no worries man."", ""Uh-huh would you happen to know your cu-customer number?"", ""Eee no I don't think so what do you need it for?"", ""Oh just to access your account here but I could also use your number and social."", ""Whew that's great. #Um so you need my social security number?"", ""Mhm yes sir."", ""Uh-huh okay it's five one two."", ""Five one two."", ""Three three."", ""Three three."", ""#Uh one nine zero two."", ""Five one two three three one nine zero two right?"", ""Mhm."", ""Oh good, is the number on file the same that you are calling on right now?"", ""Nah nope it's seven six two."", ""Seven six two "", ""Five four f-four."", ""Five four four mhm."", ""Seven four five si-six seven."", ""Seven four five six six seven? #Um."", ""Nah only one six "", ""Oh I'm sorry that's my bad so seven six two five four four seven four five six seven?"", ""Mhm."", ""Okay last bit I need what is your mother's maiden name?"", ""Eee I think Cartwright c.a.r.t.w.r.i.g.h.t pretty sure."", ""Yep that was it thank you. So you were looking to change your renters plan today?"", ""Uh-huh."", ""Mhm and you have the Renters Basic plan? Is that correct?"", ""Mhm yup."", ""Okay were you looking to upgrade to our premium tier plan?"", ""#Um what other plans do you have."", ""Oh well our Renters Basic is our base plan we only have one other plan the Renters Preferred plan."", ""Mhm tell me about this preferred plan you got."", ""Sure thing our preferred plan covers a wider range of appliances and in house items as well as higher rate of coverage for luxury personal items such as jewelry."", ""Mhm how much is it yearly or monthly."", ""Three hundred dollars if you choose to go with our Annual fee, monthly you would play thirty dollars."", ""#Hm so it's a lit-little bit more to go monthly I guess I'll choose the annual plan then."", ""Great you want to go through with the change?"", ""Mhm you guys have all my card info and whatnot right?"", ""Uh-huh I have it all right here sir just confirming and completing the change process for your p-plans."", ""Whoa that's wonderful will I be charged today?"", ""Yes sir the charge will go through today, and you should receive your new insurance cards in the mail within the next few weeks."", ""Whew thanks for all the help man you made that really easy for me."", ""Mhm your welcome sir feel free to call if you have any other problemiss thank you."", ""Uh-huh thanks. Goodbye."", ""Goodbye. Have a great day.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
809,"{""dialogue_id"": ""809"", ""turns"": {""turn_id"": [""insurance_809_000"", ""insurance_809_001"", ""insurance_809_002"", ""insurance_809_003"", ""insurance_809_004"", ""insurance_809_005"", ""insurance_809_006"", ""insurance_809_007"", ""insurance_809_008"", ""insurance_809_009"", ""insurance_809_010"", ""insurance_809_011"", ""insurance_809_012"", ""insurance_809_013"", ""insurance_809_014"", ""insurance_809_015"", ""insurance_809_016"", ""insurance_809_017"", ""insurance_809_018"", ""insurance_809_019"", ""insurance_809_020"", ""insurance_809_021"", ""insurance_809_022"", ""insurance_809_023"", ""insurance_809_024"", ""insurance_809_025"", ""insurance_809_026"", ""insurance_809_027"", ""insurance_809_028"", ""insurance_809_029"", ""insurance_809_030"", ""insurance_809_031"", ""insurance_809_032"", ""insurance_809_033"", ""insurance_809_034"", ""insurance_809_035"", ""insurance_809_036"", ""insurance_809_037"", ""insurance_809_038"", ""insurance_809_039"", ""insurance_809_040"", ""insurance_809_041"", ""insurance_809_042"", ""insurance_809_043"", ""insurance_809_044"", ""insurance_809_045"", ""insurance_809_046"", ""insurance_809_047"", ""insurance_809_048"", ""insurance_809_049"", ""insurance_809_050"", ""insurance_809_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance this is Cal speaking can I help you today?"", ""Sure can I got referred to this company by my sister."", ""Is your sister a customer of ours?"", ""Mhm she sure is I think she has been for a while."", ""If you d-don't mind could I have her name?"", ""Mhm what for? If you don't mind me asking."", ""Well we offer rewards for referral to our existing customers."", ""Whoa that's cool I didn't even know that."", ""Mhm so her name?"", ""Oh yeah it's Michelle Blando."", ""Michelle with two l's or one."", ""Two."", ""Thank you. #Um so you wanted to start and account with us as well ma'am?"", ""Yep for sure."", ""Alright could I get your first and last name now?"", ""Uh-huh it's Solangel Filipa."", ""Sorry could you spell that for me?"", ""Mhm s.o.l.a.n.g.e.l. Solangel Filipa f.i.l.i.p.a."", ""Got it thanks. date of birth?"", ""Nineteen ninety nine. #Um December tenth."", ""December tenth nineteen ninety nine got it. what's a good phone number for you?"", ""Well this one."", ""Two three three "", ""Yep no need to keep going it's that number."", ""Uh-huh sure thing. Would you like to use your first pet's name as your security question?"", ""Sure I don't mind that Jack."", ""Jack? #Um is that the name?"", ""Huh? Oh yeah sorry."", ""No problem I got it. We're almost done."", ""Whew."", ""What's your social?"", ""Social?"", ""Mhm like your social security card number."", ""Oh it's six six one."", ""Six six one."", ""Eee two one two one three three."", ""Six six one two one two one three three."", ""Mhm."", ""Alright now last thing I need is your full address."", ""Got you one one one Alleybrook Way. That's in Porter, Georgia."", ""Could I also get your zipcode?"", ""Mhm it's six one five one two."", ""Thank you that means we are all set then."", ""Whew."", ""Is there anything else you needed help with now?"", ""Nah I just wanted to make my account today. #Um how do I login?"", ""Oh you just use the information you provided, your first and last name and the question."", ""Huh I see."", ""Mhm well if that's all then have a good day ma'am."", ""Oh yeah have a great day thank you."", ""Thank you for the call. Goodbye!"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
810,"{""dialogue_id"": ""810"", ""turns"": {""turn_id"": [""insurance_810_000"", ""insurance_810_001"", ""insurance_810_002"", ""insurance_810_003"", ""insurance_810_004"", ""insurance_810_005"", ""insurance_810_006"", ""insurance_810_007"", ""insurance_810_008"", ""insurance_810_009"", ""insurance_810_010"", ""insurance_810_011"", ""insurance_810_012"", ""insurance_810_013"", ""insurance_810_014"", ""insurance_810_015"", ""insurance_810_016"", ""insurance_810_017"", ""insurance_810_018"", ""insurance_810_019"", ""insurance_810_020"", ""insurance_810_021"", ""insurance_810_022"", ""insurance_810_023"", ""insurance_810_024"", ""insurance_810_025"", ""insurance_810_026"", ""insurance_810_027"", ""insurance_810_028"", ""insurance_810_029"", ""insurance_810_030"", ""insurance_810_031"", ""insurance_810_032"", ""insurance_810_033"", ""insurance_810_034"", ""insurance_810_035"", ""insurance_810_036"", ""insurance_810_037"", ""insurance_810_038"", ""insurance_810_039"", ""insurance_810_040"", ""insurance_810_041"", ""insurance_810_042"", ""insurance_810_043"", ""insurance_810_044"", ""insurance_810_045"", ""insurance_810_046"", ""insurance_810_047"", ""insurance_810_048"", ""insurance_810_049"", ""insurance_810_050"", ""insurance_810_051"", ""insurance_810_052"", ""insurance_810_053"", ""insurance_810_054"", ""insurance_810_055"", ""insurance_810_056"", ""insurance_810_057"", ""insurance_810_058"", ""insurance_810_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello! Rivertown insurance Jan here how may I help you?"", ""Uh-huh hi this is Mike."", ""Hello Mike how could I help you today?"", ""Mhm is the only way I can enroll in a plan by going to one of your offices?"", ""No sir I could help you with that over the phone or you could do it online."", ""Uh-huh how long does it take to do online?"", ""Oh it probably thirty five or so minutes there's a bit of document submitting you have to do."", ""Eee do I have to do that over the phone?"", ""No sir I can do all that for you and it should only take us twenty minutes or so."", ""Mhm okay lets do it."", ""Uh-huh could I get your last name Mike?"", ""Yep Jablawski."", ""Could you spell that for me?"", ""Mhm j.a.b.l.a.w.s.k.i."", ""Uh-huh got it. #Um is this the first plan you'll be enrolling in?"", ""Yep I'm a newbie ."", ""Mhm could I get your on file phone number and social security number?"", ""Uh-huh yeah my number is seven five three six eight one five one one two."", ""Seven five three six eight one five one one two, right?"", ""Mhm my social is can you give me a second."", ""Uh-huh sure thing Mike take your time."", ""Eee okay I'm back you ready?"", ""Uh-huh ready when you are."", ""Eee five eight one two two five four seven three."", ""Uh-huh five one eight?"", ""Mhm."", ""Two two?"", ""Mhm."", ""Five four seven three?"", ""Yep."", ""Oh got it. #Um alright I just need you to answer what is your mother's maiden name?"", ""Michelle, m.i.c.h.e.l.l.e."", ""Got it, loggin in did you know what plan type it was that you were interested in?"", ""Mhm I already got a quote for renters insurance I just needed to enroll."", ""Uh-huh which tier of our renters insurance were you looking at?"", ""I think the higher tier one I forgot what it's called."", ""Our Renters Preferred plan?"", ""Oh yeah! That was it thirty six a month? Right?"", ""Mhm yes sir I could also offer you a flat three hundred a year rate."", ""Huh I see that's even better."", ""Yep so you want to go ahead and get enrolled in this plan?"", ""Uh-huh for sure."", ""Huh I see we have no payment information for you could I get your card number?"", ""Yep seven one two."", ""Seven one two."", ""Three three three five two."", ""Three three three five two."", ""Eight seven nine."", ""Mhm eight seven nine."", ""Two eight zero one one."", ""Two eight zero one one. Got it."", ""#Um my expiration date is September twenty twenty five. And CVV six four two."", ""Uh-huh thank you Mike, you'll be mailed your receipt and insurance cards within the next two weeks."", ""Oh great thanks Jan."", ""Mhm no problem sir is there anything else I could help you with?"", ""Nah that's all thanks alot though."", ""Anytime Mike don't hesitate to call us with any o-other questions."", ""Mhm."", ""Goodbye have a great day."", ""Uh-huh goodbye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
811,"{""dialogue_id"": ""811"", ""turns"": {""turn_id"": [""insurance_811_000"", ""insurance_811_001"", ""insurance_811_002"", ""insurance_811_003"", ""insurance_811_004"", ""insurance_811_005"", ""insurance_811_006"", ""insurance_811_007"", ""insurance_811_008"", ""insurance_811_009"", ""insurance_811_010"", ""insurance_811_011"", ""insurance_811_012"", ""insurance_811_013"", ""insurance_811_014"", ""insurance_811_015"", ""insurance_811_016"", ""insurance_811_017"", ""insurance_811_018"", ""insurance_811_019"", ""insurance_811_020"", ""insurance_811_021"", ""insurance_811_022"", ""insurance_811_023"", ""insurance_811_024"", ""insurance_811_025"", ""insurance_811_026"", ""insurance_811_027"", ""insurance_811_028"", ""insurance_811_029"", ""insurance_811_030"", ""insurance_811_031"", ""insurance_811_032"", ""insurance_811_033"", ""insurance_811_034"", ""insurance_811_035"", ""insurance_811_036"", ""insurance_811_037"", ""insurance_811_038"", ""insurance_811_039"", ""insurance_811_040"", ""insurance_811_041"", ""insurance_811_042"", ""insurance_811_043"", ""insurance_811_044"", ""insurance_811_045"", ""insurance_811_046"", ""insurance_811_047"", ""insurance_811_048"", ""insurance_811_049"", ""insurance_811_050"", ""insurance_811_051"", ""insurance_811_052"", ""insurance_811_053"", ""insurance_811_054"", ""insurance_811_055"", ""insurance_811_056"", ""insurance_811_057"", ""insurance_811_058"", ""insurance_811_059"", ""insurance_811_060"", ""insurance_811_061"", ""insurance_811_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello how can I help you?"", ""#Um I wanted to get a q-quote for pet inurance."", ""Mhm, may I ask who I'm speaking to?"", ""Uh-huh this is Craig, Craig Lawrence."", ""Craig Lawrence? #Um could you spell that for me?"", ""Uh-huh c.r.a.i.g l.a.w.r.e.n.c.e, got it?"", ""Yep thank you mister Lawrence, I could get that quote started for you first I just need to complete our account verification checks."", ""Oh you can do it for megreat. Also what checks?"", ""Oh it's just basic identification question."", ""Uh-huh."", ""Could I get your date of birth please?"", ""Mhm December fourteenth nineteen eighty two."", ""Thank you mister Lawrence do you have your cu-customer number?"", ""Nah what is that?"", ""Your customer number is a eight digit code that we #use for logins, do you have your insurance card?"", ""Nah I never got those could you help me with that too?"", ""Mhm yes sir could I get your phone number and social security number?"", ""Huh what do you need that for?"", ""Oh since you don't have your customer number we have to use this method for the login."", ""Uh-huh well my social is nine zero nine."", ""Nine zero nine."", ""#Uh two three."", ""Two three."", ""#Er four two seven five."", ""Nine zero nine two three four two seven f-five?"", ""Mhm and use this number two one three "", ""Two one three."", ""Mhm five one one."", ""Five one one."", ""Eight four six eight."", ""Uh-huh. #Er two one three five one one eight four six eight."", ""Yep."", ""Huh mister Lawrence I see here you have no mailing address on file."", ""Uh-oh I must have forgot to do that."", ""What address would you like to use and I could get your card and quote mailed to you."", ""Uh-huh use five one three Corral Way."", ""Five one three?"", ""Mhm."", ""Corral c.o.r.r.a.l?"", ""Mhm yep."", ""And the city and state? #Er also your zipcode."", ""Uh-huh Mazco Mazco, Tennessee zip code is five one four six seven."", ""Mhm could you spell Mazco for me?"", ""Uh-huh m.a.z.c.o."", ""Thank you the zip code was five one four six seven?"", ""Mhm."", ""Okay let's get started with that quote is your pet a dog? cat? just one pet?"", ""Mhm just one a cat."", ""Do you know the breed?"", ""Mhm Persian I think."", ""Uh-huh the age and weight?"", ""He's three years old weight I don't kn-know "", ""Do you have old veterinary documents maybe?"", ""Nah I guess I can just go weigh him give me a second."", ""Huh oh okay sir."", ""Whew I'm back he weighs sixteen pounds."", ""Uh-huh got it your cards and quote should get to your house in a few days."", ""Yay that's great that's all then."", ""Mhm unless you have any questions?"", ""Nah I'm good, appreciate the help though."", ""Of course feel free to call with any other questions have a good day sir."", ""Mhm see ya!"", ""Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
812,"{""dialogue_id"": ""812"", ""turns"": {""turn_id"": [""insurance_812_000"", ""insurance_812_001"", ""insurance_812_002"", ""insurance_812_003"", ""insurance_812_004"", ""insurance_812_005"", ""insurance_812_006"", ""insurance_812_007"", ""insurance_812_008"", ""insurance_812_009"", ""insurance_812_010"", ""insurance_812_011"", ""insurance_812_012"", ""insurance_812_013"", ""insurance_812_014"", ""insurance_812_015"", ""insurance_812_016"", ""insurance_812_017"", ""insurance_812_018"", ""insurance_812_019"", ""insurance_812_020"", ""insurance_812_021"", ""insurance_812_022"", ""insurance_812_023"", ""insurance_812_024"", ""insurance_812_025"", ""insurance_812_026"", ""insurance_812_027"", ""insurance_812_028"", ""insurance_812_029"", ""insurance_812_030"", ""insurance_812_031"", ""insurance_812_032"", ""insurance_812_033"", ""insurance_812_034"", ""insurance_812_035"", ""insurance_812_036"", ""insurance_812_037"", ""insurance_812_038"", ""insurance_812_039"", ""insurance_812_040"", ""insurance_812_041"", ""insurance_812_042"", ""insurance_812_043"", ""insurance_812_044"", ""insurance_812_045"", ""insurance_812_046"", ""insurance_812_047"", ""insurance_812_048"", ""insurance_812_049"", ""insurance_812_050"", ""insurance_812_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance this is Kathy. How can I help you today?"", ""Oh hi. Yes I need to I would like to file a report of damage to my house."", ""I am sorry to hear you have had some damage to your property. I can help you file a property claim. What is your name sir?"", ""David Norcross."", ""And David would you mind spelling your last name for me?"", ""Sure it's N O R C R O S S."", ""Okay now I will need your customer number please."", ""Okay yes I have that right here it is eight one three three nine seven two one."", ""Excellent. Let me see here oh ok yes now I will need your date of birth please."", ""My date of birth?"", ""Yes sir. This is just to verify your identity before accessing the account."", ""Oh ok then. my birthday is November fifth nineteen eighty one."", ""Super. I now have your account up and we can get started on your property claim. I appreciate your patience."", ""Ok cool. No problem."", ""So can you please tell me where you have damage?"", ""Uh yeah it's my roof. Not looking good this morning!"", ""Oh no I am sorry to hear that. Can you please briefly describe to me what has happened?"", ""Yeah sure can. so we had quite the storm last night lots of rain wind maybe some hail? Not really sure. So woke up this morning and went out back and the roof over my patio has blown off. Like it's still kind of attached but not where it should be ya know?"", ""Oh wow. That must have been quite the storm! Hope you and your family are okay."", ""Oh yeah we are fine. Used to storms like this ya know. Just want to get the roof fixed and we'll be good."", ""Well we will certainly help with getting the roof repaired. Is there any other damage that happened last night to the home?"", ""Uh no. Well at least not that I have noticed yet. It is still early. I suppose I might I should you know look around a bit I guess."", ""Yes for sure. Well please do not hesitate to reach out again if you notice anything else. So let's get someone out there to take a look."", ""Ok yeah that would be good."", ""Can I please verify the property address real quick?"", ""Yeah so it is three seven one west tillamook road. Fremont California seven two three six four."", ""Okay thanks for that. Let me see here how soon I can get someone out for you to take a look and assess the damage. OK how about tomorrow morning at nine a.m.?"", ""Oh ok cool that's faster than I actually thought yeah we can do that. Do I need to be home?"", ""We do prefer that you are home to meet the agent of possible."", ""Oh ok well actually my wife can be there oh wait actually no I will be there. Nine o'clock tomorrow. Great."", ""Fantastic. Well I have you on the schedule here. Before I let you go I just wanted to get a little more information if I could."", ""Yeah sure."", ""So we have here that this is the original roof that wasplaced on the house when it was built in nineteen senty eight. Is that correct?"", ""Yes that's right. Guess it is about time for a new one."", ""And ar you able to tell me aproximately what time the storm took place?"", ""Oh it was close to aroung seven thirty last night lasted a long time thats just when I think it started. It was storming even after I went to bed at like ten o'clock."", ""Ok and did you happen to take some picutres of the damage?"", ""Yes I did actually. I have a few here."", ""Great. Just hold on to those or if you would like you can upload them on the webite under the files tab under your claim."", ""Oh ok I can do that."", ""So let me go ahead and get you your claim number. This will be what you use if you want to view the progress online or if you would like to call in and speak to someone."", ""OK cool. Thanks."", ""Are you ready for the claim numer now?"", ""Yes I am grabbing a pen real quick ok I am good to go."", ""Okay the claim number is one six five five four nine seven three."", ""Okay so I got one six five five four nine seven three?"", ""Yep that is corret sir. So just to confim an agent will be out to your property tomorrow morning at nine a.m. to assess the damage to the roof. After that someone will be in touch with you in the next day or two to fet the repairs scheduled."", ""Okay that sounds good to me."", ""Is there anything else I can help you with this morning?"", ""No thanks. That'll be all."", ""Well then you have yourself a wonderful day. Thanks for calling."", ""Ok yeah you too. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
813,"{""dialogue_id"": ""813"", ""turns"": {""turn_id"": [""insurance_813_000"", ""insurance_813_001"", ""insurance_813_002"", ""insurance_813_003"", ""insurance_813_004"", ""insurance_813_005"", ""insurance_813_006"", ""insurance_813_007"", ""insurance_813_008"", ""insurance_813_009"", ""insurance_813_010"", ""insurance_813_011"", ""insurance_813_012"", ""insurance_813_013"", ""insurance_813_014"", ""insurance_813_015"", ""insurance_813_016"", ""insurance_813_017"", ""insurance_813_018"", ""insurance_813_019"", ""insurance_813_020"", ""insurance_813_021"", ""insurance_813_022"", ""insurance_813_023"", ""insurance_813_024"", ""insurance_813_025"", ""insurance_813_026"", ""insurance_813_027"", ""insurance_813_028"", ""insurance_813_029"", ""insurance_813_030"", ""insurance_813_031"", ""insurance_813_032"", ""insurance_813_033"", ""insurance_813_034"", ""insurance_813_035"", ""insurance_813_036"", ""insurance_813_037"", ""insurance_813_038"", ""insurance_813_039"", ""insurance_813_040"", ""insurance_813_041"", ""insurance_813_042"", ""insurance_813_043"", ""insurance_813_044"", ""insurance_813_045"", ""insurance_813_046"", ""insurance_813_047"", ""insurance_813_048"", ""insurance_813_049"", ""insurance_813_050"", ""insurance_813_051"", ""insurance_813_052"", ""insurance_813_053"", ""insurance_813_054"", ""insurance_813_055"", ""insurance_813_056"", ""insurance_813_057"", ""insurance_813_058"", ""insurance_813_059"", ""insurance_813_060"", ""insurance_813_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Mark thank you for calling Rivertown Insurance how can I help you?"", ""Mhm yeah I saw I could make my account over the phone? #Uh do you."", ""Yep you sure can, do you want to go ahead and get started?"", ""Mhm sure, I don't have to pay to make the account right? #Uh."", ""No sir, completely free, could I "", ""Whew that's good."", ""Uh-huh, could I get your first and last name sir?"", ""Bryan Wickerstarir."", ""Brian? B.r.i.a.n?"", ""Nah bryan with a y man."", ""B.r.y.a.n right?"", ""Mhm."", ""Could you spell your last name for me too sir?"", ""Jeez w.i.c.k.e.r.s.t.a.r.i.r didn't think it was that hard "", ""What's a good number for you sir?"", ""Huh this one? #Uh yeah."", ""two three four four five sive nine eight seven zero, is this the number you would like use sir?"", ""Mhm yeah that's this one "", ""Now I need a security question for you sir do you have one in mind or would you like to pick from our list?"", ""Eee just #tell me the list."", ""Mhm sure thing sir what is your mother's maiden name? That's the first one."", ""Nah I don't know that next."", ""The na-name of your childhood best friend?"", ""#Hm Carlos? #Uh maybe Clayne? #Uh nevermind not that one."", ""Mhm alright sir how about the name of your high school?"", ""Oh nice West Carivedel High. Go Pumas!"", ""West Carividel you said? #Um how is that spelled?"", ""#Uh c.a.r.i.v.i.d.e.l."", ""Uh-huh got it sir, what is your date of birth sir?"", ""Huh my what?"", ""Your date of birth sir?"", ""Data birth? #Um what's that "", ""Oh, excuse me sir no it's date. of. birth. Like birthday?"", ""Jeez my bad I couldn't hear you ."", ""Uh-huh well that's alright sir."", ""#Um August the fifteenth nineteen seventy one."", ""August fifteenth nineteen seventy one okay got it."", ""Mhm."", ""Now I'll be needing your address."", ""Uh-huh seven oh three West Cut Boulevard."", ""Mhm, could I also get your zip code and the city and state too please?"", ""Huh oh my fault, yeah the city is Briar in Louisiana. Three three five oh four."", ""Mhm Briar, Louisiana, Three three five zero four?"", ""Whoa it's six oh four sorry I forgot I moved recently."", ""Mhm no worries sir."", ""So account all set up? #Ah."", ""Oh not yet sir the last bit of info I need is your social security card number, could you read it out for me?"", ""Mhm but I actually don't have my card with me let me go look for it sorry."", ""Take all the time you need Bryan."", ""#Hm I didn't find it but I texted my wife she should know. ."", ""Uh-huh just let me know when you're ready."", ""Oh here it us she just texted me it's seven six two."", ""Seven six two."", ""Mhm two two."", ""Two two mhm."", ""#Uh three one four nine."", ""Three one four nine got it."", ""Yay."", ""That should be all sir can I help you with anything else today? Would you like to begin enrollment?"", ""Nah I'll do that later I'm good thanks though Bye!"", ""Mhm goodbye! Call back whenever you're ready and one of our agents could help."", ""#Uh okay yeah bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
814,"{""dialogue_id"": ""814"", ""turns"": {""turn_id"": [""insurance_814_000"", ""insurance_814_001"", ""insurance_814_002"", ""insurance_814_003"", ""insurance_814_004"", ""insurance_814_005"", ""insurance_814_006"", ""insurance_814_007"", ""insurance_814_008"", ""insurance_814_009"", ""insurance_814_010"", ""insurance_814_011"", ""insurance_814_012"", ""insurance_814_013"", ""insurance_814_014"", ""insurance_814_015"", ""insurance_814_016"", ""insurance_814_017"", ""insurance_814_018"", ""insurance_814_019"", ""insurance_814_020"", ""insurance_814_021"", ""insurance_814_022"", ""insurance_814_023"", ""insurance_814_024"", ""insurance_814_025"", ""insurance_814_026"", ""insurance_814_027"", ""insurance_814_028"", ""insurance_814_029"", ""insurance_814_030"", ""insurance_814_031"", ""insurance_814_032"", ""insurance_814_033"", ""insurance_814_034"", ""insurance_814_035"", ""insurance_814_036"", ""insurance_814_037"", ""insurance_814_038"", ""insurance_814_039"", ""insurance_814_040"", ""insurance_814_041"", ""insurance_814_042"", ""insurance_814_043"", ""insurance_814_044"", ""insurance_814_045"", ""insurance_814_046"", ""insurance_814_047"", ""insurance_814_048"", ""insurance_814_049"", ""insurance_814_050"", ""insurance_814_051"", ""insurance_814_052"", ""insurance_814_053"", ""insurance_814_054"", ""insurance_814_055"", ""insurance_814_056"", ""insurance_814_057"", ""insurance_814_058"", ""insurance_814_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, yes this is Kathy with Rivertown, am I speaking to Carl Mark?"", ""Huh oh the insurance company right? #Uh yeah this is Carl."", ""Mhm I'm calling you back in regards to your enrollment in one of our plans."", ""Oh yeah I remember now the car insurance plans."", ""Uh-huh that's right I already have your account pulled up we can go ahead with the quote."", ""Oh okay I drive a Honda."", ""Mhm what kind of Honda?"", ""#Uh Civic from twenty fifteen."", ""Twenty fiften Honda Civic got it, do you know your current mileage on the car?"", ""#Um let me go check real quick."", ""Mhm go ahead."", ""Whew alright I'm back it has sixty six thousand miles."", ""Sixty six thousand? #Um."", ""Oh by the way the car is actually from twenty sixteen my bad."", ""Uh-huh I'll get that changed thank you for letting me know your birthdate is December fifteenth right?"", ""Mhm is that all you need?"", ""Yes sir that's all I need to know you're located in Georgia right mister Mark?"", ""Yep."", ""I can offer you our Preferred Auto plan which is a comprehensive plan #with all of the state required coverages and some extras."", ""Uh-huh what are the required coverages?"", ""The state of Georgia requires that all insured drivers have liability and physical damage insurance and uninsured motorist insurance."", ""Uh-huh sorry but could you explain those to me?"", ""Mhm of course mister Mark I'll start with your liability insurance."", ""Mhm."", ""#Um this coverage is for bodily injury and property damage that you may cause in the the even of an acc-accident."", ""Oh okay, makes sense."", ""Then we have physical damage coverage this is your comprehensive and collision coverages, basically damages to your car in accidents or by other means like weather."", ""Mhm."", ""And then uninsured motorist coverage is to protect you in the even that you get in a accident with an uninsured driver."", ""Whew that's a good one. So those were the required ones you said there were extras? what are they."", ""For the preferred plan we also offer coverage for medical payments and personal injury protection."", ""Uh-huh."", ""And we cover rental costs if you are left unable to drive after a accident of damage to your vehicle."", ""Whoa that sound's great actually."", ""It's a very good plan that's why it's our preferred choice, right now I could offer you a annual rate of fifteen hundred a year."", ""Huh one thousand five hundred a year?"", ""Mhm yes sir."", ""#Hm sounds good to me."", ""If you're ready for enrollment then all I need is your credit card information and we should be set."", ""Mhm let me go get it from my room real fast."", ""Sure thing."", ""#Um number is eight four three two."", ""Eight four three two."", ""#Um nine nine four one."", ""Nine nine four one."", ""Mhm six three two two."", ""Six three two two."", ""And five eight four one."", ""So it's eight four three two nine nine four one six three two two five eight four one?"", ""Yep. CVV is five four three."", ""Mhm."", ""And expires January twenty twenty two."", ""Thank you mister Mark we're all set."", ""Oh great."", ""Mhm yes sir you should be charged your deductible today and within the month we will send you your annual fee with receipts."", ""Uh-huh sounds good thank you."", ""I'm glad I could help you today mister Mark I hope you have a nice rest of your evening."", ""#Um thank you you too, goodbye."", ""Goodbye. If you have any other questions don't hesistate to call us."", ""Mhm bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
815,"{""dialogue_id"": ""815"", ""turns"": {""turn_id"": [""insurance_815_000"", ""insurance_815_001"", ""insurance_815_002"", ""insurance_815_003"", ""insurance_815_004"", ""insurance_815_005"", ""insurance_815_006"", ""insurance_815_007"", ""insurance_815_008"", ""insurance_815_009"", ""insurance_815_010"", ""insurance_815_011"", ""insurance_815_012"", ""insurance_815_013"", ""insurance_815_014"", ""insurance_815_015"", ""insurance_815_016"", ""insurance_815_017"", ""insurance_815_018"", ""insurance_815_019"", ""insurance_815_020"", ""insurance_815_021"", ""insurance_815_022"", ""insurance_815_023"", ""insurance_815_024"", ""insurance_815_025"", ""insurance_815_026"", ""insurance_815_027"", ""insurance_815_028"", ""insurance_815_029"", ""insurance_815_030"", ""insurance_815_031"", ""insurance_815_032"", ""insurance_815_033"", ""insurance_815_034"", ""insurance_815_035"", ""insurance_815_036"", ""insurance_815_037"", ""insurance_815_038"", ""insurance_815_039"", ""insurance_815_040"", ""insurance_815_041"", ""insurance_815_042"", ""insurance_815_043"", ""insurance_815_044"", ""insurance_815_045"", ""insurance_815_046"", ""insurance_815_047"", ""insurance_815_048"", ""insurance_815_049"", ""insurance_815_050"", ""insurance_815_051"", ""insurance_815_052"", ""insurance_815_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi thank you for calling Rivertown insurance this is Jennifer speaking how could I help you today?"", ""Uh-huh hello Jennifer I just moved in to a new apartment and someone told me I have to have renters insurance?"", ""Well the truth is you don't have to have it, your landlord should have the property covered but your belongings are not."", ""So if there's like a robbery my stuff wouldn't be insured?"", ""No ma'am only damage to the property."", ""#Hm could you get me a quote for that?"", ""Sure thing could I get your first and last name ma'am?"", ""Brandy Boon b.r.a.n.d.y b.o.o.n."", ""Brandy Boom ok and."", ""Huh no it's Boon with a n like net."", ""Oh I'm sorry ma'am I'll fix that."", ""Mhm no problem."", ""What is the apartment address miss Boon?"", ""Jeez it's three one three East Merigold Street."", ""and the city and zip?"", ""Mhm zip code is five four three two six and it's Bombard, Bombard Oklahoma."", ""Thank you, do you know the name of the complex?"", ""Uh-huh I'm pretty sure it's Evercreek Garden?"", ""Uh-huh."", ""Oh I gave you the wrong zip it's five four three two five."", ""Oh okay thank you, everything else is right?"", ""Mhm should be is that all?"", ""Sorry not yet what kind of apartment is it?"", ""A du-duplex."", ""Mhm, and do you know your apartment fax number?"", ""Nah could you give me five minutes I'll walk to the office and get it."", ""Sure thing miss Boon no rush."", ""Whoa sorry to keep you waiting the fax number is one one three one two four three two one seven "", ""One one three one two four three two one seven?"", ""Mhm."", ""Whew we're almost there could I get your birthdate?"", ""Uh-huh February fourtheen nineteen ninety four."", ""Got it, when were you planning to begin this policy?"", ""Huh most likely as soon as possible I guess."", ""Mhm and do you have a approximate value for all the property you would like to have covered?"", ""#Um probably one hundred and fifteen thousand dollars?"", ""One hundred and fiften thousand okay would you like our base tier plan or our high tier plan? #Um you're eligible for both."", ""Eee I think I'll go with the high tier plan could you tell me more about it?"", ""Mhm sure thing, this plan covers your belongings in the event of a fire, robbery, windstormiss water damage things of that nature."", ""Mhm."", ""The items we cover are electronics and all aplliances within the home."", ""Yay."", ""We also cover furniture, clothing, we cover any expenses if you find yourself unable to stay at your residence."", ""Uh-huh."", ""In the even of someone being injured on your property or accidental damage to someone else's property that is covered too."", ""Mhm sounds like that's what I'm looking for."", ""I have a link to your quote here that I processed could I get a good email for you?"", ""Mhm BoonBoonBae at yahoo dot com."", ""Sorry could you spell that for me?"", ""Mhm b.o.o.n.b.o.o.n.b.a.e BoonBoonBae capital b's."", ""Got it thank you you should receive that in a few minutes, you can enroll online or call back or assistance with that, anything else maa'am?"", ""Nah I'll probably call back but maybe I'll do it online. Thank you Jennifer!"", ""Mhm no problem have a good day, goodbye."", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
816,"{""dialogue_id"": ""816"", ""turns"": {""turn_id"": [""insurance_816_000"", ""insurance_816_001"", ""insurance_816_002"", ""insurance_816_003"", ""insurance_816_004"", ""insurance_816_005"", ""insurance_816_006"", ""insurance_816_007"", ""insurance_816_008"", ""insurance_816_009"", ""insurance_816_010"", ""insurance_816_011"", ""insurance_816_012"", ""insurance_816_013"", ""insurance_816_014"", ""insurance_816_015"", ""insurance_816_016"", ""insurance_816_017"", ""insurance_816_018"", ""insurance_816_019"", ""insurance_816_020"", ""insurance_816_021"", ""insurance_816_022"", ""insurance_816_023"", ""insurance_816_024"", ""insurance_816_025"", ""insurance_816_026"", ""insurance_816_027"", ""insurance_816_028"", ""insurance_816_029"", ""insurance_816_030"", ""insurance_816_031"", ""insurance_816_032"", ""insurance_816_033"", ""insurance_816_034"", ""insurance_816_035"", ""insurance_816_036"", ""insurance_816_037"", ""insurance_816_038"", ""insurance_816_039"", ""insurance_816_040"", ""insurance_816_041"", ""insurance_816_042"", ""insurance_816_043"", ""insurance_816_044"", ""insurance_816_045"", ""insurance_816_046"", ""insurance_816_047"", ""insurance_816_048"", ""insurance_816_049"", ""insurance_816_050"", ""insurance_816_051"", ""insurance_816_052"", ""insurance_816_053"", ""insurance_816_054"", ""insurance_816_055"", ""insurance_816_056"", ""insurance_816_057"", ""insurance_816_058"", ""insurance_816_059"", ""insurance_816_060"", ""insurance_816_061"", ""insurance_816_062""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello hello, this Amy with Rivertown Insurance how can I help you?"", ""Yep hello h-how do I check my balance I can do it over the phone right?"", ""Yes sir you can can I get your first and last name?"", ""Name's Stephen Maxxy or maybe Terry? Steph?"", ""Uh-huh Stephen like s.t.e.p.h.e.n?"", ""Mhm."", ""Maxxy, m.a.x.y?"", ""Nah there's two x's m.a.x.x.y."", ""#Ah got it thank you, you wouldn't happen to know your customer number would you?"", ""Mhm try eight five six seven eight four nine six."", ""#Uh nope sorry didn't work."", ""Oh okay maybe try five eight seven four three one eight zero."", ""#Hm still didn't work."", ""#Uh-oh alright let me go look for my card be right back."", ""Sure thing."", ""#Uh I actually couldn't find it but is there another way to "", ""Mhm I'll just need your r-registered phone number and your social security number."", ""Whew, five four seven nine nine nine five six seven two "", ""You said five four seven nine nine nine five six seven two right?"", ""Mhm and my my social is nine four one four four #two eight nine six."", ""Got it, nine four one four four two eight nine six?"", ""Uh-huh that's it. #Um actually."", ""Mhm."", ""It's nine four seven not nine four one."", ""Oh so it's nine four seven four four two eight nine six?"", ""Yep, my bad ."", ""Oh okay that worked I see your profile here."", ""Yay."", ""Mhm so you said you wanted to see your balance right?"", ""Yes please."", ""Your current balance shows you owe five hundred and eighty seven dollars."", ""Jeez, good thing I decided to check ."", ""Would you like to make a payment on th-this now?"", ""Uh-huh yes I would like to but do I have to pay it all at once?"", ""Well no we could set up a recurring payment if you would like."", ""Mhm I'm interested in that what would the bill period be how much per "", ""We could do a six month long recurring bill witha one month billing period and that would come out to."", ""#Hm ninety seven dollars and eighty three cents."", ""Yep that's it you were pretty fast right there."", ""I was in math club in high school I guess it helps sometimes ."", ""#Ah so mister Maxxy would you like to go through with the recurring payment or "", ""Yep I'll do that!"", ""Oh ok are you going to make these payment with your card or your checking account."", ""#Hm I'll use my credit card the number is one two four three five seven nine eight nine nine three one two three four three."", ""One two four."", ""Mhm."", ""Three five seven."", ""Uh-huh."", ""Nine eight nine three."", ""Mhm."", ""One two three four three."", ""Yep! My CVV is four seven zero and the expiration date is eleven twenty five."", ""Mhm so your CVV is four seven zero?"", ""Yes ma'am."", ""And your card expires November of twenty twenty five?"", ""Yep!"", ""Alright mister Maxxy that's all the information I needed your first payment has been made today August fourth twenty twenty."", ""Thank you Amy, so next month on the fourth I'll be charged again?"", ""Yes sir that's right for another five months then we send a #email with your receipt."", ""Yay sounds great, thanks again for the help."", ""Of c-course, and thank you sir for calling Rivertown Insurance, Have a-a good day!"", ""Thank you goodbye!"", ""Bye Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
817,"{""dialogue_id"": ""817"", ""turns"": {""turn_id"": [""insurance_817_000"", ""insurance_817_001"", ""insurance_817_002"", ""insurance_817_003"", ""insurance_817_004"", ""insurance_817_005"", ""insurance_817_006"", ""insurance_817_007"", ""insurance_817_008"", ""insurance_817_009"", ""insurance_817_010"", ""insurance_817_011"", ""insurance_817_012"", ""insurance_817_013"", ""insurance_817_014"", ""insurance_817_015"", ""insurance_817_016"", ""insurance_817_017"", ""insurance_817_018"", ""insurance_817_019"", ""insurance_817_020"", ""insurance_817_021"", ""insurance_817_022"", ""insurance_817_023"", ""insurance_817_024"", ""insurance_817_025"", ""insurance_817_026"", ""insurance_817_027"", ""insurance_817_028"", ""insurance_817_029"", ""insurance_817_030"", ""insurance_817_031"", ""insurance_817_032"", ""insurance_817_033"", ""insurance_817_034"", ""insurance_817_035"", ""insurance_817_036"", ""insurance_817_037"", ""insurance_817_038"", ""insurance_817_039"", ""insurance_817_040"", ""insurance_817_041"", ""insurance_817_042"", ""insurance_817_043"", ""insurance_817_044"", ""insurance_817_045"", ""insurance_817_046"", ""insurance_817_047"", ""insurance_817_048"", ""insurance_817_049"", ""insurance_817_050"", ""insurance_817_051"", ""insurance_817_052"", ""insurance_817_053"", ""insurance_817_054"", ""insurance_817_055"", ""insurance_817_056"", ""insurance_817_057"", ""insurance_817_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello thank you for calling Rivertown I'm Ashley how can I help you?"", ""Yep I wanted to get an auto quote it said I could do that over the phone."", ""Uh-huh are you a existing customer or "", ""Yep I already have an account other plans all that ."", ""Oh, great could I get your first and last name please?"", ""Mhm Miranda m.i.r.a.n.d.a Cosco c.o.s.c.o."", ""Uh-huh, Miss Cosco are you still living in Florida?"", ""Mhm yes ma'am I am."", ""Uh-huh could you confirm for me your birthdate?"", ""#Um yeah April fourth nineteen ninety eight."", ""Oh ninety eight? Twins ."", ""Yay ."", ""Miss Cosco did you know what base plan you were looking for?"", ""Nah I hadn't really looked what do you recommend twin? ."", ""#Um I would probably recommend the Preferred Auto plan, I think it's fairly priced with good coverages."", ""Oh could you tell me about the coverages?"", ""Mhm sure thing. #Um your vehicle wouldn't happen to be registered as a taxi would it?"", ""Nah ."", ""Oh okay just checking well the state of Florida requires drivers to have their PIP and PDL insurance."", ""Mhm."", ""#Uh PIP is personal injury protection in the event that you get hurt in an accident."", ""Whew gotta have that ."", ""Mhm and PDL covers damage to other people's property that you may cause."", ""Mhm makes sense."", ""Also required and included in this plan is your BIL coverages."", ""Sorry but what are those?"", ""Oh no worries BIL is bodily injury liability it covers medical expenses to a another person you may cause damage to in an accident."", ""Uh-huh is that all?"", ""No ma'am with the preferred plan we also offer comprehensive and collision coverages for your vehicle."", ""Oh is that like if my car gets messed up?"", ""Mhm collision covers damage to your vehicle in the event of an accident."", ""Mhm."", ""And comprehensive covers damage to your vehicle caused by things such as weather or damage while parked."", ""Oh this plan does sound pretty good "", ""Yes ma'am that's why it's our preferred plan."", ""Uh-huh well I'll probably go with that plan then you convinced me ."", ""Mhm sounds good lets get back to that quote what is the make of the vehicle?"", ""Oh Mercedes Mercedes-Benz."", ""Mhm what model?"", ""Eee G fivefifty SUV."", ""G five fifty?"", ""Mhm."", ""Got it. #Um what year?"", ""Twenty twenty?"", ""Mhm."", ""#Um no twenty twenty one actually."", ""Oh okay do you know the mileage? #Um if it's twenty twenty one there shouldn't be that much."", ""Huh actually I haven't driven it yet because I didn't have insurance ."", ""Oh I see so zero miles got it Would you prefer to be called with your quote or get an email?"", ""#Uh how long will it take? #Um I guess email it to me."", ""#Um it should take just a few hours I imagine."", ""Oh nice!"", ""Mhm could I get your email address please? we don't have one on file yet."", ""Mhm it's coco for cosco three at yahoo dot com."", ""Thank you, you should expect the quote in your email sometime today."", ""Yay can't wait to drive again ."", ""Mhm I'm sure, is there anything else I could help you with? Any questions?"", ""Nah that's it thank you though bye twin!"", ""Goodbye! Have a nice night!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
818,"{""dialogue_id"": ""818"", ""turns"": {""turn_id"": [""insurance_818_000"", ""insurance_818_001"", ""insurance_818_002"", ""insurance_818_003"", ""insurance_818_004"", ""insurance_818_005"", ""insurance_818_006"", ""insurance_818_007"", ""insurance_818_008"", ""insurance_818_009"", ""insurance_818_010"", ""insurance_818_011"", ""insurance_818_012"", ""insurance_818_013"", ""insurance_818_014"", ""insurance_818_015"", ""insurance_818_016"", ""insurance_818_017"", ""insurance_818_018"", ""insurance_818_019"", ""insurance_818_020"", ""insurance_818_021"", ""insurance_818_022"", ""insurance_818_023"", ""insurance_818_024"", ""insurance_818_025"", ""insurance_818_026"", ""insurance_818_027"", ""insurance_818_028"", ""insurance_818_029"", ""insurance_818_030"", ""insurance_818_031"", ""insurance_818_032"", ""insurance_818_033"", ""insurance_818_034"", ""insurance_818_035"", ""insurance_818_036"", ""insurance_818_037"", ""insurance_818_038"", ""insurance_818_039"", ""insurance_818_040"", ""insurance_818_041"", ""insurance_818_042"", ""insurance_818_043"", ""insurance_818_044"", ""insurance_818_045"", ""insurance_818_046"", ""insurance_818_047"", ""insurance_818_048"", ""insurance_818_049"", ""insurance_818_050"", ""insurance_818_051"", ""insurance_818_052"", ""insurance_818_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello John here! #Um thank you for calling Rivertown Insurance today how can I help you?"", ""Uh-huh hello I'm going to be moving soon "", ""Mhm were you looking to change the address you have on file?"", ""Oh yes I guess can I only change it through the phone?"", ""No ma'am you can also change it online but you'll need to verify the change with an official document."", ""Uh-huh do I need those documents now?"", ""Nope over the phone I can directly change it for you."", ""Oh great lets just do it now then."", ""Mhm sure thing ma'am could I get a first and last name?"", ""Olivia Asensio."", ""Olivia o.l.i.v.i.a?"", ""Mhm and a.s.e.n.s.i.o."", ""Oh ok got it, do you have your customer number?"", ""#Ah sorry I'm not home right now I don't think I have it on me but let me check my purse."", ""Mhm no problem."", ""#Um five three four six? Is that it?"", ""Whoa no your customer number is a eight digits ma'am."", ""Oh my bad I guess I don't have it then."", ""#Hm that's fine, do you know your social security number?"", ""Mhm nine five nine."", ""Nine five nine."", ""Three four "", ""Three four."", ""Mhm six five nine eight."", ""Nine five nine three four six five nine eight right?"", ""Mhm need anything else?"", ""Uh-huh do you want to keep the number on file? #Uh three one six two four two one one six five."", ""#Um yup use that one."", ""Mhm will do, when exactly was it that you were going to move?"", ""Huh I move in a week from now."", ""Mhm got it, what is your old ad-address?"", ""Eight four two Garlan Avenue."", ""Mhm g.a.r.l.i.n Garlin?"", ""Nah g.a.r.l.a.n."", ""Oh okay thanks. #Um the city and state?"", ""Kawal Minnesota that's Kawal k.a.w.a.l."", ""Mhm thank you. #Ah what's the zip code for that area?"", ""Oh it's five six four four one."", ""Five six four four one?"", ""Mhm."", ""Thank you very much sorry I forgot to ask what's your date of birth?"", ""Oh July se-seventh nineteen eighty nine."", ""Got it. #Um could you let me know your new address so I can go ahead and input the change."", ""Mhm it's five one two East Blender Drive."", ""Uh-huh and is this in the same city and state?"", ""Nah same state the city is Toolin. T.o.o.l.i.n."", ""Mhm. What about the zip code?"", ""Yep the zip code is the same."", ""Okay wonderful all done there you should get your new cards on the same week you move in."", ""Oh great thank you. That's all then?"", ""Mhm should be anything else I could help with ma'am?"", ""#Um no thank you though."", ""Sure thing, have a great day goodbye."", ""Bye bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
819,"{""dialogue_id"": ""819"", ""turns"": {""turn_id"": [""insurance_819_000"", ""insurance_819_001"", ""insurance_819_002"", ""insurance_819_003"", ""insurance_819_004"", ""insurance_819_005"", ""insurance_819_006"", ""insurance_819_007"", ""insurance_819_008"", ""insurance_819_009"", ""insurance_819_010"", ""insurance_819_011"", ""insurance_819_012"", ""insurance_819_013"", ""insurance_819_014"", ""insurance_819_015"", ""insurance_819_016"", ""insurance_819_017"", ""insurance_819_018"", ""insurance_819_019"", ""insurance_819_020"", ""insurance_819_021"", ""insurance_819_022"", ""insurance_819_023"", ""insurance_819_024"", ""insurance_819_025"", ""insurance_819_026"", ""insurance_819_027"", ""insurance_819_028"", ""insurance_819_029"", ""insurance_819_030"", ""insurance_819_031"", ""insurance_819_032"", ""insurance_819_033"", ""insurance_819_034"", ""insurance_819_035"", ""insurance_819_036"", ""insurance_819_037"", ""insurance_819_038"", ""insurance_819_039"", ""insurance_819_040"", ""insurance_819_041"", ""insurance_819_042"", ""insurance_819_043"", ""insurance_819_044"", ""insurance_819_045"", ""insurance_819_046"", ""insurance_819_047"", ""insurance_819_048"", ""insurance_819_049"", ""insurance_819_050"", ""insurance_819_051"", ""insurance_819_052"", ""insurance_819_053"", ""insurance_819_054"", ""insurance_819_055"", ""insurance_819_056"", ""insurance_819_057"", ""insurance_819_058"", ""insurance_819_059"", ""insurance_819_060"", ""insurance_819_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello hello, Jessica Brightley here agent for Rivertown Insurance could I help you today?"", ""Mhm I'm a n-new customer "", ""Oh great, have you already created your user account?"", ""Nah do I do that online or?"", ""Yes sir you can do it online or we could do it right now over the phone."", ""Huh that's pretty sweet yeah let's do it now."", ""Wonderful could I get your first and last name please sir?"", ""Yep Christopher with an h "", ""C.h.r.i.s.t.o.p.h.e.r?"", ""Yep Lodan l.o.d.a.n."", ""Uh-huh t-thank you what phone number would you like to use for your account?"", ""Huh go ahead and use this number two seven six."", ""Two seven six."", ""Five five three six four."", ""Mhm five five three six four."", ""Eee one zero."", ""So two seven six five five three #u six four one zero, right?"", ""Mhm you got it."", ""Great! So to finish making your account I have to set up a security quesion "", ""Mhm."", ""Do do you know your mothers maiden name?"", ""Nah sorry."", ""That's fine sir what about the name of your first pet?"", ""Oh yeah it's barnacle."", ""B.a.r.n.a.c.l.e?"", ""Yep."", ""Thank you your account is created now we have to fill out the personal information."", ""Uh-huh go for it."", ""Could I get your date of birth and social security number please?"", ""Huh I was born December seventeenth two thousand."", ""Mhm and your social?"", ""Eee I think let me go look for it sorry I don't know it by memory."", ""Oh that's fine sir take your time I'll be waiting."", ""Thak you it's eight digits right?"", ""Yes sir it is."", ""Uh-huh I think here it is five five one."", ""Five five one mhm."", ""Two six."", ""Mhm."", ""Three eight six four."", ""Five five one two six three eight six four got it thank you."", ""Sure thing what else do you need?"", ""Oh could I get your street address? And the city, state and zip code it's in?"", ""For sure my street is nine eight one three Cooper Drive."", ""Nine eight one three Cooper is that c.o.o.p.e.r?"", ""Yes ma'am it is."", ""Thank you you can go ahead with the rest."", ""Uh-huh well the state is Texas and I live in Wichita City the zipcode is six one two eight six."", ""Six one two eight six."", ""Mhm."", ""Wichita City how is that spelled?"", ""W.i.c.h.i.t.a."", ""Thank you sir. #Um account is fully created and filled out is there anything else I could help you with today?"", ""Nah I think I'll do the rest another day but thank you for the help."", ""My pleasure sir if you have any question or concerns feel free to call us."", ""Uh-huh will do could I call you specifically?"", ""Yes sir just ask for me and if I'm available I'll pick up the transfer or we can set an appointment for later."", ""Oh great thank you your name was Jessica Brightley right?"", ""Yes sir."", ""Okay I'll make sure to ask for you."", ""I appreciate that sir I'll look forward to it have a good day, goodbye."", ""Bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
820,"{""dialogue_id"": ""820"", ""turns"": {""turn_id"": [""insurance_820_000"", ""insurance_820_001"", ""insurance_820_002"", ""insurance_820_003"", ""insurance_820_004"", ""insurance_820_005"", ""insurance_820_006"", ""insurance_820_007"", ""insurance_820_008"", ""insurance_820_009"", ""insurance_820_010"", ""insurance_820_011"", ""insurance_820_012"", ""insurance_820_013"", ""insurance_820_014"", ""insurance_820_015"", ""insurance_820_016"", ""insurance_820_017"", ""insurance_820_018"", ""insurance_820_019"", ""insurance_820_020"", ""insurance_820_021"", ""insurance_820_022"", ""insurance_820_023"", ""insurance_820_024"", ""insurance_820_025"", ""insurance_820_026"", ""insurance_820_027"", ""insurance_820_028"", ""insurance_820_029"", ""insurance_820_030"", ""insurance_820_031"", ""insurance_820_032"", ""insurance_820_033"", ""insurance_820_034"", ""insurance_820_035"", ""insurance_820_036"", ""insurance_820_037"", ""insurance_820_038"", ""insurance_820_039"", ""insurance_820_040"", ""insurance_820_041"", ""insurance_820_042"", ""insurance_820_043"", ""insurance_820_044"", ""insurance_820_045"", ""insurance_820_046"", ""insurance_820_047"", ""insurance_820_048"", ""insurance_820_049"", ""insurance_820_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello I'm Dan, your local Rivertown Insurance agent how can I help you?"", ""Yep do you guys have insurance for like a-apartments?"", ""Mhm we do in fact our renters insurance."", ""Oh good could you tell me more "", ""Mhm do you already have a plan with us?"", ""Nah this is like my first time "", ""Oh okay so you're a new customer?"", ""Uh-huh."", ""Mhm so we'll have to get you a account created first."", ""Huh alright."", ""Eee first and last name ma'am?"", ""Melinda Rosertberry."", ""Melinda? M.e.l.i.n.d.a?"", ""Yep r.o.s.e.r.t.b.e.r.r.y."", ""Whoa sorry could you repeat that."", ""Uh-huh r.o.s.e.r.t.b.e.r.r.y."", ""Oh got it thank you ma'am."", ""Mhm."", ""Is the number you would like to use five one three seven six one two three three one?"", ""Nah not this number use I'm about to read it out hold on five one six."", ""Five one six."", ""Nine two five four."", ""Mhm got it."", ""Six six six."", ""Six six six?"", ""Mhm."", ""#Er five one six nine two five four six six six?"", ""Uh-huh yep."", ""Thank you very much could you read your social security out to me?"", ""Mhm let me hold up ok here it is one one two."", ""One one two."", ""Mhm seven nine zero zero one two."", ""Got it thank you."", ""One one two seven nine zero zero one two?"", ""Yes ma'am that's what I got."", ""Oh okay."", ""What's your address?"", ""Eee six one five Beltlane Road."", ""Six one five got it what city and state are you located in ma'am?"", ""Melbrone California."", ""Uh-huh and what's the zipcode for your area?"", ""It's five one three two nine."", ""Oh thank you one last thing I need a security question for."", ""Mhm use the mothers maiden name it's Belladum b.e.l.l.a.d.u.m."", ""Got it ma'am should be all done did you want start enrolling in a plan with us?"", ""Whoa actually I wanna talk to my parents first #eh so my account is made then?"", ""Mhm you're a unofficial customer until you enroll in your first plan with us."", ""Uh-huh got it is that all I can help you with today then?"", ""Yep thank you Dan."", ""Mhm my pleasure. Have a great day, goodbye."", ""Huh you too bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
821,"{""dialogue_id"": ""821"", ""turns"": {""turn_id"": [""insurance_821_000"", ""insurance_821_001"", ""insurance_821_002"", ""insurance_821_003"", ""insurance_821_004"", ""insurance_821_005"", ""insurance_821_006"", ""insurance_821_007"", ""insurance_821_008"", ""insurance_821_009"", ""insurance_821_010"", ""insurance_821_011"", ""insurance_821_012"", ""insurance_821_013"", ""insurance_821_014"", ""insurance_821_015"", ""insurance_821_016"", ""insurance_821_017"", ""insurance_821_018"", ""insurance_821_019"", ""insurance_821_020"", ""insurance_821_021"", ""insurance_821_022"", ""insurance_821_023"", ""insurance_821_024"", ""insurance_821_025"", ""insurance_821_026"", ""insurance_821_027"", ""insurance_821_028"", ""insurance_821_029"", ""insurance_821_030"", ""insurance_821_031"", ""insurance_821_032"", ""insurance_821_033"", ""insurance_821_034"", ""insurance_821_035"", ""insurance_821_036"", ""insurance_821_037"", ""insurance_821_038"", ""insurance_821_039"", ""insurance_821_040"", ""insurance_821_041"", ""insurance_821_042"", ""insurance_821_043"", ""insurance_821_044"", ""insurance_821_045"", ""insurance_821_046"", ""insurance_821_047"", ""insurance_821_048"", ""insurance_821_049"", ""insurance_821_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello Mary speaking here with Rivertown Insurance, could I help you in any way today?"", ""#Uh yeah I just got a joint bank account and I think I want to use it for payment I don't know."", ""Mhm I think what you need is to update your payment preference."", ""Oh yeah! #Um I think you have my old card on file."", ""Sure thing I'll get that sorted out for you #very soon, could I get your first and last name please?"", ""Uh-huh Stephie Jokic."", ""Stephie? S.t.e.p.h.i.e? How do you spell Jokic?"", ""#Uh j.o.k.i.c duh ."", ""Mhm got it do you know your eight digit customer number?"", ""Huh I think it's in the card in my wallet right?"", ""Maybe missus Jokic."", ""Oh! Here it is you said eight digits right?"", ""Yep."", ""Uh-huh okay six five five four eight nine two one that's it."", ""Six five four eight nine two one?"", ""Yep that's it right?"", ""#Um that should be all for the ID verification "", ""Huh so what's next?"", ""#Um do you know your policy number ma'am?"", ""Jeez no do you?"", ""Could you tell me the name of your plan?"", ""Eee honestly I can't remember "", ""Do you know what type of plan it is?"", ""Mhm life insurance yeah life."", ""Uh-huh do you know the tier of your plan or do you know your yearly fees?"", ""#Uh I have the third tier? #Uh first tier? "", ""#Hm so you."", ""Oh! #Uh twelve hundred a year that's my yearly fees."", ""Oh thank you, you should be under the Universal Life Insurance plan, which."", ""Mhm! The universe plan I remember now!"", ""#Um yes the Universal Life Insurance plan policy number four three three two one one two six."", ""#Ah you said four three three two one two six? #Uh."", ""Uh-oh no ma'am that's not it, four three three two one one two six two ones not one."", ""Uh-huh."", ""Alright missus Jokic all ready I just need your bank info."", ""Mhm what do you need?"", ""First I need your bank acount ty-type and "", ""It's a checking account."", ""Oh thank you. Could I get your account number and routing number please?"", ""#Um yeah give me a second I'm looking at my bank app."", ""Uh-huh."", ""#Ah nine five four three two one six six two one is the account number and "", ""Nine five four three two one six six two one?"", ""Mhm the routing number is three two two three four one one six nine."", ""Three two two three four one one six nine? #Uh is that right?"", ""Yep."", ""All set missus Jokic thank you very much for the call is there anything else I could help with?"", ""#Um you changed it? Oh no that's it then thank you so much!"", ""My pleasure feel free to call if you experience any-any issues."", ""Bye bye!"", ""Goodbye missus Jokic.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
822,"{""dialogue_id"": ""822"", ""turns"": {""turn_id"": [""insurance_822_000"", ""insurance_822_001"", ""insurance_822_002"", ""insurance_822_003"", ""insurance_822_004"", ""insurance_822_005"", ""insurance_822_006"", ""insurance_822_007"", ""insurance_822_008"", ""insurance_822_009"", ""insurance_822_010"", ""insurance_822_011"", ""insurance_822_012"", ""insurance_822_013"", ""insurance_822_014"", ""insurance_822_015"", ""insurance_822_016"", ""insurance_822_017"", ""insurance_822_018"", ""insurance_822_019"", ""insurance_822_020"", ""insurance_822_021"", ""insurance_822_022"", ""insurance_822_023"", ""insurance_822_024"", ""insurance_822_025"", ""insurance_822_026"", ""insurance_822_027"", ""insurance_822_028"", ""insurance_822_029"", ""insurance_822_030"", ""insurance_822_031"", ""insurance_822_032"", ""insurance_822_033"", ""insurance_822_034"", ""insurance_822_035"", ""insurance_822_036"", ""insurance_822_037"", ""insurance_822_038"", ""insurance_822_039"", ""insurance_822_040"", ""insurance_822_041"", ""insurance_822_042"", ""insurance_822_043"", ""insurance_822_044"", ""insurance_822_045"", ""insurance_822_046"", ""insurance_822_047"", ""insurance_822_048"", ""insurance_822_049"", ""insurance_822_050"", ""insurance_822_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello Rivertown Insurance agent Holly Braxton how can I help you?"", ""Mhm I'm moving to an apartment soon and "", ""Uh-huh."", ""#Um I have a homeowners plan but I won't be a homeowner anymore ."", ""So you wanted to cancel your plan ma'am?"", ""Mhm."", ""Was it a annual plan?"", ""Uh-huh."", ""Okay so just so you know to cancel an annual plan this early there'll be a fee."", ""Uh-huh how much is it?"", ""Eee first I'll need to see your account and plan info all that."", ""Oh okay."", ""Mhm could I get your first and last name ma'am?"", ""Uh-huh Alexa Kosocov."", ""Mhm Alexa Ko sorry could you spell that for me?"", ""Yep k.o.s.o.c.o.v."", ""Thank you do you have your customer number on you ma'am?"", ""Nah where can I see that?"", ""Do you have your insurance cards?"", ""Mhm in this folder right here."", ""Okay do you see the eight digit number bottom left."", ""Oh yeah it's nine five one five three four two two."", ""Nine five one five three four two two?"", ""Yep!"", ""Got it date of birth?"", ""Huh mine?"", ""Yep."", ""Oh October seventh two thousand."", ""Got it thank you. #Um do you see your policy number top right on that card?"", ""Mhm."", ""#Uh could you read it off for me?"", ""Yep one two one one zero eight six six."", ""Thank you I see it here so you wanted to cancel?"", ""Uh-huh well how much was the fee for cancelling?"", ""Based off your plan here it would be five hundred dollars to cancel today."", ""Huh okay I guess wow."", ""Did you still want to cancel or wait for your plan to expire at the end of the year?"", ""Oh yeah I think I still want to cancel."", ""#Hm got it I'll go through with the cancellation now."", ""Thank you."", ""Alright all done, could I help with anything else maybe enroll in renters insurance?"", ""Uh-huh well not now maybe another time I just call here again?"", ""Yes ma'am you could call again and you could ask for me or any of our other agents could help you."", ""Mhm sorry what was your name again?"", ""Holly Holly Braxton."", ""Yay thanks."", ""Mhm is there anything else I could help you?"", ""Nah thank you for doing this for me today."", ""No problem ma'am have a go-good day."", ""Mhm you too."", ""Goodbye."", ""Bye bye!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
823,"{""dialogue_id"": ""823"", ""turns"": {""turn_id"": [""insurance_823_000"", ""insurance_823_001"", ""insurance_823_002"", ""insurance_823_003"", ""insurance_823_004"", ""insurance_823_005"", ""insurance_823_006"", ""insurance_823_007"", ""insurance_823_008"", ""insurance_823_009"", ""insurance_823_010"", ""insurance_823_011"", ""insurance_823_012"", ""insurance_823_013"", ""insurance_823_014"", ""insurance_823_015"", ""insurance_823_016"", ""insurance_823_017"", ""insurance_823_018"", ""insurance_823_019"", ""insurance_823_020"", ""insurance_823_021"", ""insurance_823_022"", ""insurance_823_023"", ""insurance_823_024"", ""insurance_823_025"", ""insurance_823_026"", ""insurance_823_027"", ""insurance_823_028"", ""insurance_823_029"", ""insurance_823_030"", ""insurance_823_031"", ""insurance_823_032"", ""insurance_823_033"", ""insurance_823_034"", ""insurance_823_035"", ""insurance_823_036"", ""insurance_823_037"", ""insurance_823_038"", ""insurance_823_039"", ""insurance_823_040"", ""insurance_823_041"", ""insurance_823_042"", ""insurance_823_043"", ""insurance_823_044"", ""insurance_823_045"", ""insurance_823_046"", ""insurance_823_047"", ""insurance_823_048"", ""insurance_823_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello! Thanks for calling New Wave's customer service line. How can I help you today?"", ""Oh Hi there. I am needing to pay my bill."", ""Great! I can help you with that. Can I please get your first and last name?"", ""Sure thing. My name is Edward Kryn."", ""Would you mind spelling that for me sir?"", ""Okay Edward is E D W A R D and Kryn is K R Y N."", ""Super! Thanks for that. Do you have your account number handy?"", ""Uh no I don't sorry."", ""No problem mister Kryn. We can look it up for you. What is your mailing address?"", ""Forty five fifty Manhatten Boulevard in the city of Fawning Michigan. My zip code is three seven four one one."", ""Ok let me read this back to you to make sure I have it correct. Four Five Five Zero Manhatten Boulevard Fawning Michigan three seven four one one?"", ""Yep. Thats right."", ""Wonderful. Now can I please have you date of birth?"", ""yes let's see. My birthdate is seven six nineteen ninety nine."", ""OK just to make sure I have this right I have July sixth nineteen ninety nine?"", ""yep."", ""Great. now I will need your social security number please."", ""um okay. It is..It is five three seven two two six nine four three."", ""Ok sir would you mind repeating that. I had a hard time hearing you. I apologize."", ""Oh sure. Five three seven.two twosix nine four three."", ""Got it. Five three seven. Two two. Six nine four three. Is that correct?"", ""Yep. Thats right."", ""mister Kryn could I now please have you answer the following security question."", ""uh ok I will try! I always over think these ."", ""What was your first pet's name?"", ""oh! I know this one. It was Patsy. My sweet cat."", ""Aww. I love kitties."", ""Yeah. They are the best. I have one now named Fluffers."", ""Ok mister Kryn I was able to access your account. It looks like you have a balance of three hundred dollars and seventy four cents."", ""Oh ok. Are you sure that is how much it is? That seems like more than I thought I remembered."", ""Yes sir. This is your balance from April and it shows a due date of May third. You are now nine days past due."", ""Er ok. I guess that must be right. Just surprised a little that's all."", ""Would you like to pay this balance now? I can take a payment with a crdit or debit card."", ""Actually can I pay with well let's see ok I will pay with my credit card."", ""Ok that will work. Let me know when you are ready."", ""Ok let me find it here real quick. Just hold on for a sec here. ok I have it for you."", ""Great. I am ready when you are."", ""So my card number is six four two seven. Three nine three zero. Six eight four four. One three seven nine."", ""Thank you. Let me read that back to you. I have here six four two seven three nine three zero six eight four four one three seven nine."", ""yep that sounds right."", ""Can you please tell me your cvv code?"", ""Sure it is three six nine."", ""And last but not least I need the cards expiration date."", ""Uh it is seven eleven twenty twenty five."", ""Ok perfect I will be processing a payment of three hundred dollars and seventy four cents to your card ending in one three seven nine."", ""Ok."", ""It looks like you are now all up to date with your payments. Would you be interested in enrolling in our automatic bill pay?"", ""Nah. I don't think so. I think I am good for now."", ""OK no problem. It was great talking with you today mister Kryn. If there is anything else I can do please let me know. Otherwise you have a wonderful day!"", ""Thanks. You too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
824,"{""dialogue_id"": ""824"", ""turns"": {""turn_id"": [""insurance_824_000"", ""insurance_824_001"", ""insurance_824_002"", ""insurance_824_003"", ""insurance_824_004"", ""insurance_824_005"", ""insurance_824_006"", ""insurance_824_007"", ""insurance_824_008"", ""insurance_824_009"", ""insurance_824_010"", ""insurance_824_011"", ""insurance_824_012"", ""insurance_824_013"", ""insurance_824_014"", ""insurance_824_015"", ""insurance_824_016"", ""insurance_824_017"", ""insurance_824_018"", ""insurance_824_019"", ""insurance_824_020"", ""insurance_824_021"", ""insurance_824_022"", ""insurance_824_023"", ""insurance_824_024"", ""insurance_824_025"", ""insurance_824_026"", ""insurance_824_027"", ""insurance_824_028"", ""insurance_824_029"", ""insurance_824_030"", ""insurance_824_031"", ""insurance_824_032"", ""insurance_824_033"", ""insurance_824_034"", ""insurance_824_035"", ""insurance_824_036"", ""insurance_824_037"", ""insurance_824_038"", ""insurance_824_039"", ""insurance_824_040"", ""insurance_824_041"", ""insurance_824_042"", ""insurance_824_043"", ""insurance_824_044"", ""insurance_824_045"", ""insurance_824_046"", ""insurance_824_047"", ""insurance_824_048"", ""insurance_824_049"", ""insurance_824_050"", ""insurance_824_051"", ""insurance_824_052"", ""insurance_824_053"", ""insurance_824_054"", ""insurance_824_055"", ""insurance_824_056"", ""insurance_824_057"", ""insurance_824_058"", ""insurance_824_059"", ""insurance_824_060"", ""insurance_824_061"", ""insurance_824_062"", ""insurance_824_063"", ""insurance_824_064"", ""insurance_824_065"", ""insurance_824_066"", ""insurance_824_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Rivertown Insurance, Marissa here how could I help?"", ""Yep I just made my account and now it says call to enroll?"", ""Mhm I could enroll you in one of our plans over the phone."", ""Uh-huh."", ""Do you have any idea what sort of plan you wanted to enroll i-in?"", ""Nah could I also get a quote over the phone?"", ""Mhm I could also do that for you sir."", ""Oh great Marissa thank you."", ""Mhm no problem sir, could I get your first and last name p-please?"", ""Jakob Burbert."", ""Jacob j.a.c.o.b?"", ""Nah Jakob with a k."", ""Got it is Burbert b.u.r.b.e.r.t?"", ""Yep!"", ""Oh great so I'm guessing you don't have your customer number?"", ""Nah I don't have that what do I need it for?"", ""Huh it's fine I can just use some other infomation to complete the ID check."", ""Whew alright."", ""Could I get your date of birth, phone number and social security?"", ""Mhm date of birth is August seventeenth nineteen ninety four. "", ""Mhm."", ""This is my phone number one one one six five two nine six two one, get it?"", ""Mhm one one one?"", ""Yep."", ""Six five two n-nine nine six two one?"", ""Yep you got it."", ""And your social?"", ""Mhm here it is eight one one."", ""Uh-huh eight one one "", ""Nine two five four three one."", ""Nine two five four three one, right?"", ""Mhm is that all you need?"", ""Mhm I just need you to answer the security question, do you remember it?"", ""Nah I think maybe it was my pet's name?"", ""Yep that's it, do you know the answer sir?"", ""Uh-huh it's Decky."", ""Decky? #Um d.e.c.k.y?"", ""Yep, first try nice."", ""Alright sir what type of plan were you looking for?"", ""Well I need insurance for my car my plan with my other insurance is coming up."", ""Uh-huh you're still livin in Texas sir?"", ""Yep."", ""Okay what is the make and m-model of your car? Or is it multiple cars?"", ""Nah just one car but it's a Kia Sorento two thousand and five."", ""Uh-huh thank you do you know the mileage on your car?"", ""Nah I guess I can go look right?"", ""Uh-huh take your time sir I'll be ready just read it off to me when you get there."", ""Mhm turning the car on fifty five thousand miles."", ""Uh-huh thank you I would recommend our basic auto plan for a flat annual fee of one thousand a year."", ""Mhm what sort of coverages does that plan have?"", ""The basic plan comes with the state required coverages liability, PIP, and uninsured motorist coverage."", ""Mhm what's PIP?"", ""Personal injury protection it covers you and your passengers' lost wages, medical bills and things like that."", ""Oh got it that's a good price for me lets do it."", ""Sure thing could I get your card information sir?"", ""Yep card number eight one one two six."", ""Mhm."", ""Nine five four four three seven."", ""Uh-huh."", ""Four three eight nine two."", ""Got it thanks. #Um the CVV and expiration?"", ""Uh-huh CVV is three four six and expires on February eleventh twenty twenty two."", ""Thank you sir you payment is processing is there anything else I could help you with?"", ""Nah thanks a lot for the help today."", ""No problem sir, if you have any questions or concerns feel free to call."", ""Mhm."", ""Goodbye sir have a great day!"", ""Bye see ya!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
825,"{""dialogue_id"": ""825"", ""turns"": {""turn_id"": [""insurance_825_000"", ""insurance_825_001"", ""insurance_825_002"", ""insurance_825_003"", ""insurance_825_004"", ""insurance_825_005"", ""insurance_825_006"", ""insurance_825_007"", ""insurance_825_008"", ""insurance_825_009"", ""insurance_825_010"", ""insurance_825_011"", ""insurance_825_012"", ""insurance_825_013"", ""insurance_825_014"", ""insurance_825_015"", ""insurance_825_016"", ""insurance_825_017"", ""insurance_825_018"", ""insurance_825_019"", ""insurance_825_020"", ""insurance_825_021"", ""insurance_825_022"", ""insurance_825_023"", ""insurance_825_024"", ""insurance_825_025"", ""insurance_825_026"", ""insurance_825_027"", ""insurance_825_028"", ""insurance_825_029"", ""insurance_825_030"", ""insurance_825_031"", ""insurance_825_032"", ""insurance_825_033"", ""insurance_825_034"", ""insurance_825_035"", ""insurance_825_036"", ""insurance_825_037"", ""insurance_825_038"", ""insurance_825_039"", ""insurance_825_040"", ""insurance_825_041"", ""insurance_825_042"", ""insurance_825_043"", ""insurance_825_044"", ""insurance_825_045"", ""insurance_825_046"", ""insurance_825_047"", ""insurance_825_048"", ""insurance_825_049"", ""insurance_825_050"", ""insurance_825_051"", ""insurance_825_052"", ""insurance_825_053"", ""insurance_825_054"", ""insurance_825_055"", ""insurance_825_056"", ""insurance_825_057"", ""insurance_825_058"", ""insurance_825_059""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi good afternoon, my name is Jack, thank you for calling, what can I help you with?"", ""Hi Jack, my name is Bret Hart."", ""Okay Bret, what can I do for you?"", ""I called some days back concerning the vehicle insurance plan."", ""That's the automobile insurance plan ma."", ""Yeah, that one."", ""Okay. We have the Basic Auto which is one thousand dollars per year, there is also the Preferred Auto which is one thousand five hundred dollars per year and the Complete Auto which is two thousand dollars per year."", ""you said the complete auto is two thousand dollars?"", ""Yes, it's two thousand dollars per year."", ""Okay, I'll go for that."", ""Bret, are you a new customer?"", ""No, I'm not."", ""okay, I'll need some information from you so as to verify your identity, is that okay by you?"", ""Yeah sure."", ""your first name, last name, date of birth and customer number."", ""Okay. My first name is Bret."", ""B R E T?"", ""No, it's B R E T T."", ""Got it."", ""Last name is Hart."", ""H A R T."", ""My date of birth is two two, zero five, one nine nine five."", ""Okay. Your customer number please."", ""What's customer number?"", ""It an eight digit number at the bottom left of your insurance card."", ""Oh, my insurance card. Could you give me a moment to get it?"", ""Yeah, sure."", ""It's zero five five nine two three four six."", ""zero five five nine two three four six is that correct?"", ""Yes."", ""Please hold while I verify your identity."", ""Sure."", ""Brett Hart, your identity has been verified."", ""Oh okay."", ""you said you want complete auto plan?"", ""Yes."", ""That's two thousand dollars per year."", ""That's fine by me. What's the method of payment?"", ""I'll need your credit card number, the expiration date and the credit card CVV."", ""My credit card number is six seven nine seven."", ""Six seven nine seven."", ""Four six six eight."", ""Four six six eight."", ""seven five five three."", ""Seven five five three."", ""one one zero two."", ""One one zero two?"", ""Yes, that's it."", ""The expiration date please."", ""Zero seven, two zero two three."", ""Okay. Provide your CVV."", ""Nine four five."", ""Nine four five. Kindly proceed to make payment."", ""payment made."", ""Kindly hold on while I confirm your payment. Your payment has been made successfully."", ""Okay."", ""Is there anything else I can help you with?"", ""No, that will be all for now."", ""Thank you so much, do have a great day."", ""Yeah, you too. Bye!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
826,"{""dialogue_id"": ""826"", ""turns"": {""turn_id"": [""insurance_826_000"", ""insurance_826_001"", ""insurance_826_002"", ""insurance_826_003"", ""insurance_826_004"", ""insurance_826_005"", ""insurance_826_006"", ""insurance_826_007"", ""insurance_826_008"", ""insurance_826_009"", ""insurance_826_010"", ""insurance_826_011"", ""insurance_826_012"", ""insurance_826_013"", ""insurance_826_014"", ""insurance_826_015"", ""insurance_826_016"", ""insurance_826_017"", ""insurance_826_018"", ""insurance_826_019"", ""insurance_826_020"", ""insurance_826_021"", ""insurance_826_022"", ""insurance_826_023"", ""insurance_826_024"", ""insurance_826_025"", ""insurance_826_026"", ""insurance_826_027"", ""insurance_826_028"", ""insurance_826_029"", ""insurance_826_030"", ""insurance_826_031"", ""insurance_826_032"", ""insurance_826_033"", ""insurance_826_034"", ""insurance_826_035"", ""insurance_826_036"", ""insurance_826_037"", ""insurance_826_038"", ""insurance_826_039"", ""insurance_826_040"", ""insurance_826_041"", ""insurance_826_042"", ""insurance_826_043"", ""insurance_826_044"", ""insurance_826_045"", ""insurance_826_046"", ""insurance_826_047"", ""insurance_826_048"", ""insurance_826_049"", ""insurance_826_050"", ""insurance_826_051"", ""insurance_826_052"", ""insurance_826_053"", ""insurance_826_054"", ""insurance_826_055"", ""insurance_826_056"", ""insurance_826_057"", ""insurance_826_058"", ""insurance_826_059"", ""insurance_826_060"", ""insurance_826_061"", ""insurance_826_062"", ""insurance_826_063"", ""insurance_826_064"", ""insurance_826_065"", ""insurance_826_066"", ""insurance_826_067"", ""insurance_826_068"", ""insurance_826_069"", ""insurance_826_070"", ""insurance_826_071"", ""insurance_826_072"", ""insurance_826_073"", ""insurance_826_074"", ""insurance_826_075"", ""insurance_826_076"", ""insurance_826_077"", ""insurance_826_078"", ""insurance_826_079"", ""insurance_826_080"", ""insurance_826_081"", ""insurance_826_082"", ""insurance_826_083"", ""insurance_826_084"", ""insurance_826_085"", ""insurance_826_086"", ""insurance_826_087"", ""insurance_826_088"", ""insurance_826_089"", ""insurance_826_090"", ""insurance_826_091""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, good day, thanks for calling Maxons insurance customer service, how may i help you?"", ""Yeah, good day, how are you doing sir?"", ""i am great sir, how are you doing too?"", ""I am good, thank you very much.i'm Andy Brooklyn."", ""okay, Andy, please how may i help you today?"", ""I am registered under Automobile insurance plan in this company.i am real estate manager though."", ""okay... great."", ""yeah, I'm actually calling because i need a copy of My DOI, i can't for the life of me remember where i kept the last one."", ""okay...so you need me to resend your Document of insurance right?"", ""ohh Yes Please."", ""okay...that can be-e arranged, but please i would need some details to verify your account, is that alright?"", ""yeah Sure, which please?"", ""Okay...firstly your full account name please?"", ""Okay, That would be Andy L.Brooklyn."", ""Okay...Andy, that is Broklyn with One O' right?"", ""No...its Brooklyn with two O's."", ""okay thanks, sorry for that."", ""Nah... it's cool, Happens often."", ""Alright...so-o, Your Date of birth and your customer's number please."", ""okay, date of birth is sixteenth of june, nineteen ninety One."", ""oh-kay."", ""what else again?"", ""Your Customer number please?"", ""ohh...yeah, two two one."", ""oh-kay, two two one."", ""three six six."", ""three six six."", ""four zero zero three."", ""four zero zero three...okay."", ""Yh, thats it."", ""alright, please confirm."", ""okay..."", ""that's two two one three six six four zero zero three."", ""that is correct."", ""oh-kay... I'm also going to need your SSN and insurance coverage plan."", ""oh...ohk, please can you hold for me?, I'll have to check that out on my note pad to confirm."", ""Ya sure... I'll hold."", ""ok got it..it's five zero five."", ""five zero five."", ""six five four three."", ""six five five three."", ""no..four three."", ""oh..sorry, so thats, five zero five six five four three."", ""yes...two two."", ""two two."", ""yeah, that's it."", ""alright, let me recap, that's five zero five six five four three two two, correct?"", ""Yes!!! that's it."", ""okay, please in what way do u want to receive this proof. Do you want it physically or digitally."", ""is there a difference between this two proof methods?"", ""yes there is...for the digital method, you will need to provide your mail so you can get it there, while for the physical i would need your address to deliver it to you directly at your own cost."", ""mmm..so if i want to do it through the physical means, how long will it take to get to my destination and at what cost?"", ""well..i would need your address, so i can tell you how much it would cost, and it takes less than seventy two working hours for delivery."", ""ohh..okay.please i would prefer it sent to me physically, I'm not too goood with the computer thingy."", ""okay, please provide your policy number for confirmation."", ""oh lord!!!, how many things do you people need for confirmation... I'm tired of all the questions please."", ""I'm so sorry sir, please this questions are for your own good sir, they are for the protection of your account against theft who may have one or two details about you."", ""fine... but please lets just be fast with this, I need to go out soon."", ""okay sir...please your policy number, it's an eight digit number that is attached to the plan you enrolled in."", ""oh..okay, found it... it's zero three zero."", ""zero three zero."", ""four four four."", ""four four four."", ""seven eight."", ""seven eight, oh-kay thanks."", ""yeah, that's it."", ""yah, it's correct, so should i send the proof to the address used in registering for your current plan?"", ""yes please!!!"", ""so that's at Dart Avenue, San Diego, California, zip code six two four three three."", ""Yes correct!!!"", ""okay, so the shipping cost would amount to two hundred dollars."", ""wow!!!"", ""so do you mind me taking the fee from your account balance here? or you want to pay with your credit card?"", ""yes, please take it from my account."", ""alright....done. i have created a tracking number for the package, which i would give you now, if that's okay."", ""okay...thanks, please go ahead with the number let me jot it here."", ""okay sir... it's four three three seven."", ""four three three seven."", ""zero zero six five."", ""zero zero six five."", ""nine two five seven eight six."", ""ni...ne two five seven eight six."", ""yes correct."", ""okay...so that's four three three seven zero zero six five nine two five seven eight six."", ""yes!!! Thats it."", ""okay thank you very much."", ""you are welcome sir...thanks for contacting us and thanks for your patience."", ""you are welcome."", ""please is there any other thing you might need help with before i end this conversation?"", ""no... I'm fine. thanks a lot."", ""alright sir...do have a nice day sir, bye."", ""you too...Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
827,"{""dialogue_id"": ""827"", ""turns"": {""turn_id"": [""insurance_827_000"", ""insurance_827_001"", ""insurance_827_002"", ""insurance_827_003"", ""insurance_827_004"", ""insurance_827_005"", ""insurance_827_006"", ""insurance_827_007"", ""insurance_827_008"", ""insurance_827_009"", ""insurance_827_010"", ""insurance_827_011"", ""insurance_827_012"", ""insurance_827_013"", ""insurance_827_014"", ""insurance_827_015"", ""insurance_827_016"", ""insurance_827_017"", ""insurance_827_018"", ""insurance_827_019"", ""insurance_827_020"", ""insurance_827_021"", ""insurance_827_022"", ""insurance_827_023"", ""insurance_827_024"", ""insurance_827_025"", ""insurance_827_026"", ""insurance_827_027"", ""insurance_827_028"", ""insurance_827_029"", ""insurance_827_030"", ""insurance_827_031"", ""insurance_827_032"", ""insurance_827_033"", ""insurance_827_034"", ""insurance_827_035"", ""insurance_827_036"", ""insurance_827_037"", ""insurance_827_038"", ""insurance_827_039"", ""insurance_827_040"", ""insurance_827_041"", ""insurance_827_042"", ""insurance_827_043"", ""insurance_827_044"", ""insurance_827_045"", ""insurance_827_046"", ""insurance_827_047"", ""insurance_827_048"", ""insurance_827_049"", ""insurance_827_050"", ""insurance_827_051"", ""insurance_827_052"", ""insurance_827_053"", ""insurance_827_054"", ""insurance_827_055"", ""insurance_827_056"", ""insurance_827_057"", ""insurance_827_058"", ""insurance_827_059"", ""insurance_827_060"", ""insurance_827_061"", ""insurance_827_062"", ""insurance_827_063"", ""insurance_827_064"", ""insurance_827_065"", ""insurance_827_066"", ""insurance_827_067"", ""insurance_827_068"", ""insurance_827_069"", ""insurance_827_070"", ""insurance_827_071"", ""insurance_827_072"", ""insurance_827_073""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Good afternoon And Thank You for calling Assure Insurance.How may i be of help to you today?"", ""Yes! Hi Good afternoon To you too How you doing?"", ""I'm fine thank You very much And You?"", ""ohh I'm doing Great thank You."", ""good to know, Please How may i be if help to You today Mr-r...??"", ""Oh I'm Max, Max Sullivan."", ""Okay, How may i help you mister Sulivan??"", ""Yeah,...I'm calling in Respect to Opening an account With Your Company."", ""Okay that's Great."", ""Yes,...i Saw An Advertisment for this Company On TV And I thought to Get An insurance plan for Myself."", ""Ohh that's Very Good. So Since You're new to This company You'll need to create an Account With Us mister Sullivan."", ""Okay...?"", ""Yes...So for that I'm going to need a couple of Details to Setup the Account is that Alright Sir?"", ""Oh Yes! Absolutely."", ""Ok sir, Please Hold on while I setup The Page."", ""okay..."", ""Ok Sir, Please I'm Going to need Your first and Your Last name."", ""Okay...It's Max Sullivan."", ""Okay-yy...That's Sulivan With one L right?"", ""No, Sullivan With Two L's."", ""Ohhh Sorry Sir..."", ""its Okay."", ""Ok I'll need Your phone Number and Also we will need to Setup a Security Question For Extra Security of Your Account."", ""Security Question?"", ""Yes Sir, But first Your Phone Number Please."", ""mmm...okay It's Five seven two."", ""five seven two."", ""nine six six three."", ""nine six six three."", ""four four five."", ""four five five?"", ""No it's Double Four One five."", ""Ohh So sorry... Please Confirm."", ""okay-yy..."", ""That's Five seven two Nine six six three four four five?"", ""Yea That's it."", ""okay Great! so A couple of More things And we'll be done That alright?"", ""Yea sure..."", ""Ok great!!!...So About the security question, You will need to pick a question That will be Used as Verification."", ""okay-yy.. Please Can You elaborate?"", ""Yeah sure, The Security Question Will be used to verify Your Identity for when ever You need Acess To Your Account."", ""ohh Okay..."", ""Yes So You can Pick A Random Question exclusive to just Your account from these Questions."", ""Any Of the question?"", ""Yes any questions Form these Questions I'm about to give You is that alright?"", ""mmm..ya sure."", ""Sorry sir..So just pick a question form, What is Your Mother name, what is Your Cousins Name or What is The name of your Pet."", ""Okay... What's my pets name."", ""Okay So that's What is The Name of Your pet sir?"", ""Yes please, will that Be All?"", ""Just A couple of More Details and We're done sir."", ""okay Sure..."", ""Ok Sir, ill need Your Date of Birth Sir."", ""It's First November Nineteen Ninety Five."", ""Okay Sir... I'll need your Street Address, Your State And Your City."", ""Sure...my street Address is One Nine Six Columbus Avenue."", ""Okay-yy...Your State sir?"", ""California, my city Illinois."", ""Ok Sir... finally Your Zip code and Your Social Security Number."", ""My zip code is one one zero five six one."", ""ok Sir..And Your Social Security Number??"", ""Yeah...That Wuld Be one Two three six five one."", ""Ok that's....One two three six five one."", ""six seven nine."", ""six-x seven-n nine."", ""Yes Accurate."", ""Alright mister Sullivan...Your Account Is All Setup And Your Good to Go."", ""Thank You Very Much."", ""Your Welcome sir, And Thank you very much for Your patient and For Choosing Assure Insurance Company."", ""You're welcome."", ""Is there Anything I can do For You??"", ""No That will be all Thank You very much."", ""Alright Sir...Do Have Good day...Bye."", ""You Too...bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
828,"{""dialogue_id"": ""828"", ""turns"": {""turn_id"": [""insurance_828_000"", ""insurance_828_001"", ""insurance_828_002"", ""insurance_828_003"", ""insurance_828_004"", ""insurance_828_005"", ""insurance_828_006"", ""insurance_828_007"", ""insurance_828_008"", ""insurance_828_009"", ""insurance_828_010"", ""insurance_828_011"", ""insurance_828_012"", ""insurance_828_013"", ""insurance_828_014"", ""insurance_828_015"", ""insurance_828_016"", ""insurance_828_017"", ""insurance_828_018"", ""insurance_828_019"", ""insurance_828_020"", ""insurance_828_021"", ""insurance_828_022"", ""insurance_828_023"", ""insurance_828_024"", ""insurance_828_025"", ""insurance_828_026"", ""insurance_828_027"", ""insurance_828_028"", ""insurance_828_029"", ""insurance_828_030"", ""insurance_828_031"", ""insurance_828_032"", ""insurance_828_033"", ""insurance_828_034"", ""insurance_828_035"", ""insurance_828_036"", ""insurance_828_037"", ""insurance_828_038"", ""insurance_828_039"", ""insurance_828_040"", ""insurance_828_041"", ""insurance_828_042"", ""insurance_828_043"", ""insurance_828_044"", ""insurance_828_045"", ""insurance_828_046"", ""insurance_828_047"", ""insurance_828_048"", ""insurance_828_049"", ""insurance_828_050"", ""insurance_828_051"", ""insurance_828_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello there, thank you for calling, This is Jeff, How can i help you today?"", ""Hi Jeff, how are you doing today?"", ""I'm hood, how are you doing as well?"", ""Very fine, thank you."", ""You are welcome sir, What can i do for you today sir?"", ""i think i have a life plan with you guys."", ""#huh sir if you help me answer a few questions i might be able to help you confirm that."", ""oh okay then."", ""kindly help me with your full name and date of birth sir."", ""Thomas Bane."", ""Thomas as in T. o. m. a. s?"", ""Thomas with the H as in T h o m a s."", ""Okay got that."", ""yeah, date of birth is ninteen of April nintey sixty three."", ""Okay Thomas, kindly provide me with your customer number."", ""It's three five four six nine nine eight two."", ""three five four six nine nine eight two, is that correct?"", ""yes."", ""Kindly hold on while i make a run for it on the system."", ""No issues."", ""Okay, good i can see you are on the universal life plan."", ""Okay, will it allow me include my son? That was why i went for the highest among the plan when i subscribed."", ""Yes, you will be able to add a dependent with the universal life plan-."", ""Oh good, help me add my son."", ""That will not be an issue, first i need to have your policy number."", ""is it the one that was sent after i enrolled to your plan?"", ""Exactly sir."", ""Here you go... five nine four two three three eight two."", ""Five nine four two three three eight two, yeah?"", ""Yes."", ""Okay, sir. What's the name of dependent."", ""Name of dependent?"", ""I mean your son sir."", ""Oh, it's Erik, Erik Bane."", ""Erik Bane."", ""Yeah."", ""Date of birth of dependent?"", ""twenty seventh of April twenty zero six."", ""okk-ay, What's the relationship with dependent?"", ""He is my son."", ""Any health issues?"", ""His health is excellent."", ""Alright, adding a dependent would cost and additional one thousand and two hundred dollar to your bills."", ""That will not be a problem."", ""Do you confirm to adding Erik Bane as a dependent to your universal plan?"", ""Yes please."", ""Alright then."", ""Is it done already?"", ""Yes sir, is there anything you will like me to do for you?"", ""You have done enough already, oops, how do i get the details of his registration?"", ""A confirmation email has be sent to your registered mail address sir."", ""Thats so nice of you, thank you very much."", ""You are most welcome sir. Thank you for calling and do have a wonderful day sir.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
829,"{""dialogue_id"": ""829"", ""turns"": {""turn_id"": [""insurance_829_000"", ""insurance_829_001"", ""insurance_829_002"", ""insurance_829_003"", ""insurance_829_004"", ""insurance_829_005"", ""insurance_829_006"", ""insurance_829_007"", ""insurance_829_008"", ""insurance_829_009"", ""insurance_829_010"", ""insurance_829_011"", ""insurance_829_012"", ""insurance_829_013"", ""insurance_829_014"", ""insurance_829_015"", ""insurance_829_016"", ""insurance_829_017"", ""insurance_829_018"", ""insurance_829_019"", ""insurance_829_020"", ""insurance_829_021"", ""insurance_829_022"", ""insurance_829_023"", ""insurance_829_024"", ""insurance_829_025"", ""insurance_829_026"", ""insurance_829_027"", ""insurance_829_028"", ""insurance_829_029"", ""insurance_829_030"", ""insurance_829_031"", ""insurance_829_032"", ""insurance_829_033"", ""insurance_829_034"", ""insurance_829_035"", ""insurance_829_036"", ""insurance_829_037"", ""insurance_829_038"", ""insurance_829_039"", ""insurance_829_040"", ""insurance_829_041"", ""insurance_829_042"", ""insurance_829_043"", ""insurance_829_044"", ""insurance_829_045"", ""insurance_829_046"", ""insurance_829_047"", ""insurance_829_048"", ""insurance_829_049"", ""insurance_829_050"", ""insurance_829_051"", ""insurance_829_052"", ""insurance_829_053"", ""insurance_829_054"", ""insurance_829_055""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello jay good morning, thanks for calling customers choice insurance company how can i help you."", ""Hello good morning how are you today."", ""I am good hope you are having a nice day so far."", ""sure, it's really a nice weather today."", ""that's great so what can I do for you sir."", ""I am actually having an issue with a transaction going on in my account."", ""O-kay."", ""the issue is that I make online transactions with my credit card, are you there?"", ""Go on, am with you sir."", ""O-kay so I now discovered that the transactions are sometimes over charged since i enrolled for a pet plan or so."", ""O-kay so sir are you sure you didn't actually buy a plan worth the charges from your credit card?"", ""don't really know for sure again."", ""I am sorry for the inconveniences it caused you sir would you like me to run through your account details?"", ""it's why am calling do something about it man."", ""Alright sir, I will get you details of transactions on your account but for this, I'll need some information from you."", ""ple-aseee."", ""uh alright sir, please your first and last name."", ""Jay Michael jaymickey thirty seven at Gmail dot com."", ""O-kay kindly provide your date of birth and customer number."", ""I don't get you, but this details are already on my account profile dude."", ""that's true sir, but it's for verification purposes."", ""hmm, get it done man."", ""so sorry sir, still with you mister jay."", ""okay."", ""please mister jay can you provide the date of birth and customer number now?"", ""sure, date of birth is one nine zero eight one nine seven six."", ""okay, one nine zero eight one nine seven six that's correct sir."", ""Good."", ""okay mister jay your phone number?"", ""you mean the whole eight digits right?"", ""yes please?"", ""okay, one six six two nine three four two."", ""for verification sake one six six two nine three four two?"", ""yeah."", ""okay mister jay let me run it through the system for proper verification."", ""Alright, I am waiting."", ""okay mister jay let's have your card number."", ""two seven seven six four nine zero one two two eight zero zero six five five."", ""confirm it mister jay two seven seven six four nine zero one two two eight zero zero six five five."", ""that's correct it's my number."", ""okay for verification purpose I'll run through the number one more time while you confirm it ok?"", ""Okay."", ""two seven seven six four nine zero one two two eight zero zero six five five."", ""correct."", ""alright mister jay let's have the expiry date of your credit card."", ""um zero six two five."", ""Ok mister jay the CVV number it's a three digit number at the backside of the card."", ""let me check it's two five five."", ""two five five correct?"", ""correct."", ""alright just sent the details of the charges on your account and the current balance to your email for your perusal."", ""ok."", ""Alright mister jay is there anything you would want me to do for you."", ""um not really."", ""Ok mister jay thanks for calling, do have a nice day."", ""Thanks.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
830,"{""dialogue_id"": ""830"", ""turns"": {""turn_id"": [""insurance_830_000"", ""insurance_830_001"", ""insurance_830_002"", ""insurance_830_003"", ""insurance_830_004"", ""insurance_830_005"", ""insurance_830_006"", ""insurance_830_007"", ""insurance_830_008"", ""insurance_830_009"", ""insurance_830_010"", ""insurance_830_011"", ""insurance_830_012"", ""insurance_830_013"", ""insurance_830_014"", ""insurance_830_015"", ""insurance_830_016"", ""insurance_830_017"", ""insurance_830_018"", ""insurance_830_019"", ""insurance_830_020"", ""insurance_830_021"", ""insurance_830_022"", ""insurance_830_023"", ""insurance_830_024"", ""insurance_830_025"", ""insurance_830_026"", ""insurance_830_027"", ""insurance_830_028"", ""insurance_830_029"", ""insurance_830_030"", ""insurance_830_031"", ""insurance_830_032"", ""insurance_830_033"", ""insurance_830_034"", ""insurance_830_035"", ""insurance_830_036"", ""insurance_830_037"", ""insurance_830_038"", ""insurance_830_039"", ""insurance_830_040"", ""insurance_830_041"", ""insurance_830_042"", ""insurance_830_043"", ""insurance_830_044"", ""insurance_830_045"", ""insurance_830_046"", ""insurance_830_047"", ""insurance_830_048"", ""insurance_830_049"", ""insurance_830_050"", ""insurance_830_051"", ""insurance_830_052"", ""insurance_830_053"", ""insurance_830_054"", ""insurance_830_055"", ""insurance_830_056"", ""insurance_830_057"", ""insurance_830_058"", ""insurance_830_059"", ""insurance_830_060"", ""insurance_830_061"", ""insurance_830_062"", ""insurance_830_063"", ""insurance_830_064"", ""insurance_830_065"", ""insurance_830_066"", ""insurance_830_067"", ""insurance_830_068"", ""insurance_830_069"", ""insurance_830_070"", ""insurance_830_071"", ""insurance_830_072"", ""insurance_830_073"", ""insurance_830_074"", ""insurance_830_075"", ""insurance_830_076"", ""insurance_830_077"", ""insurance_830_078"", ""insurance_830_079"", ""insurance_830_080"", ""insurance_830_081"", ""insurance_830_082"", ""insurance_830_083"", ""insurance_830_084"", ""insurance_830_085"", ""insurance_830_086"", ""insurance_830_087"", ""insurance_830_088""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling, my name is Alice, How may i help you today?"", ""."", ""Hellooo."", ""[Get my wallet for me now!!]."", ""Hello ma'am, are you there?"", ""[Don't you talk to your brother that way ever]."", ""Ma'am, if you can hear me, please respond."", ""[I said get my wallet!]."", ""Alright ma'am, please do give us a callback at a more convenient time."", ""Hey hey hey, sor--ry, Kids, you know?"", ""I understand ma."", ""I'm very sorry."", ""No problemiss My name's Alice, how can i help you today ma?"", ""Just a minute please, i really need to get this wallet myself eventually."", ""Alright ma'am, I'm with you."", ""Okay Alice right?"", ""Yes ma'am."", ""I wanted to sign up my daughter under my plan through my dashboard yesterday."", ""Okay-."", ""It got to a stage that kept prompting me for a policy number."", ""That's only natural ma."", ""Is that so?"", ""Yes, immediately after enrolling for a plan, you will be given a policy number that commensurate with the plan."", ""h but i wasn't given any."", ""Are you sure about that ma'am? because-."", ""i am very sure."", ""Well, we do well to send the policy number to the registered mail immediately after enrollment."", ""Mail, #oh #geez."", ""is everything alright ma'am?"", ""I do delete my mails to avoid a messy inbox."", ""So you feel you have deleted the mail?"", ""I am certain i have."", ""That is not a problem ma."", ""You will be able to help me retrieve it?"", ""Definitely, but after a few questions anyway."", ""Not an issue."", ""Kindly provide me with your name and date of birth ma'am."", ""Julian, my date of birth is-."", ""Just julian?, i meant your full name ma'am."", ""oh, Derek Julian."", ""Got that."", ""My date of birth is fifteenth of August ninteen ninety five."", ""Your customer number ma."", ""Customer number or social number?"", ""Customer number ma."", ""Got it."", ""I'm with you ma."", ""Three five two four seven eight nine four."", ""Three five two four seven eight nine four, correct?"", ""That's right."", ""Alright Julian, Kindly hold on while I verify your details."", ""Waiting."", ""You are currently enrolled in the life plan and condo plan, yeah?"", ""Yes but i need the policy number for the life plan alone."", ""Alright ma'am, please hold on."", ""Okies."", ""Due to the sensitivity of this number ma'am, i can only give it to you via your registered mail."", ""O-okay."", ""Do you consent to me sending it to the mail?"", ""No problem."", ""derekjuliansthree at yahoo dot com?"", ""That's correct."", ""I am sending it right away."", ""I am so appreciative."", ""That's not a problem ma, please do well to keep this one properly ma."", ""I'll do just that."", ""is there any other thing you will like me to do for you?"", ""will i be able to handle the change i want to make on my account personally?"", ""with the policy number and from your dashboard, then I'll say yes."", ""Can you just walk me through it?"", ""Not an issue ma, you already know how to locate your profile, yeah?"", ""Yes, did that today."", ""okay, you will see the option to add a dependent."", ""I got that too."", ""So the required information are your dependent's full name, health status and date of birth."", ""Got that."", ""you will also need to be patient for two working days after your submission for proper verification."", ""I understand."", ""Then expect a callback if it's successful or not."", ""Got that."", ""That's all ma."", ""Thank you so much, Alice right?"", ""Alice yeah, Please do well to give me rating according to your satisfaction at the end of this call ma."", ""Definitely."", ""Thank you ma."", ""Not a problem."", ""Thank you for calling and do have a wonderful day ahead ma."", ""You too."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
831,"{""dialogue_id"": ""831"", ""turns"": {""turn_id"": [""insurance_831_000"", ""insurance_831_001"", ""insurance_831_002"", ""insurance_831_003"", ""insurance_831_004"", ""insurance_831_005"", ""insurance_831_006"", ""insurance_831_007"", ""insurance_831_008"", ""insurance_831_009"", ""insurance_831_010"", ""insurance_831_011"", ""insurance_831_012"", ""insurance_831_013"", ""insurance_831_014"", ""insurance_831_015"", ""insurance_831_016"", ""insurance_831_017"", ""insurance_831_018"", ""insurance_831_019"", ""insurance_831_020"", ""insurance_831_021"", ""insurance_831_022"", ""insurance_831_023"", ""insurance_831_024"", ""insurance_831_025"", ""insurance_831_026"", ""insurance_831_027"", ""insurance_831_028"", ""insurance_831_029"", ""insurance_831_030"", ""insurance_831_031"", ""insurance_831_032"", ""insurance_831_033"", ""insurance_831_034"", ""insurance_831_035"", ""insurance_831_036"", ""insurance_831_037"", ""insurance_831_038"", ""insurance_831_039"", ""insurance_831_040"", ""insurance_831_041"", ""insurance_831_042"", ""insurance_831_043"", ""insurance_831_044"", ""insurance_831_045"", ""insurance_831_046"", ""insurance_831_047"", ""insurance_831_048"", ""insurance_831_049"", ""insurance_831_050"", ""insurance_831_051"", ""insurance_831_052"", ""insurance_831_053"", ""insurance_831_054"", ""insurance_831_055"", ""insurance_831_056"", ""insurance_831_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi good morning, my name is Amy. Thank you for contacting our insurance company, what's can I do for you."", ""Hi Amy, my name is Sophie."", ""Sophie, what can I do for you?"", ""I'd like to file a life claim."", ""Okay, to do that you'll hav eto provide some information about the insured person, is that okay?"", ""Yeah, it's okay."", ""What's the insured person's first name, date of birth, state and street address?"", ""His first name is Perry."", ""P E R R Y."", ""His last name is Jones."", ""Sophie, just the first name is enough."", ""Okay, what's the next information."", ""His date of birth."", ""His date of birth zero nine, zero six, one nine six nine."", ""Okay, his state and street address?"", ""State is Alabama."", ""Alabama."", ""Street address is one eight nine seven Brookside Drive."", ""Okay, I'll also need some information about you."", ""Okay, ask your questions."", ""What's your first name, last name and phone number."", ""My first name is Sophie."", ""S O P H I E."", ""Last name is Jones."", ""J O N E S."", ""My phone number is two zero five."", ""Two zero five."", ""Three seven three."", ""Three seven three."", ""Eight six four zero."", ""Eight six four zero?"", ""yes."", ""What's your policy number?"", ""Two nine seven."", ""Two nine seven."", ""Zero five eight."", ""Zero five eight."", ""Two eight."", ""Two eight. It shows here that the insurance plan you're enrolled in is whole life, is that correct?"", ""That's correct."", ""What was the date of death?"", ""Two nine, zero five, two zero two one."", ""Okay, what was the cause of death."", ""Bronchogenic carcinomas (cancer of the lungs)."", ""O-okay. Your claim has been lodged and will be assessed within the next twenty-four hours."", ""Okay."", ""Is there anything else I can do for you?"", ""yeah, can I get in touch with a nearby insurance agent."", ""Sure you can. Which contact method would you prefer?"", ""Through my email."", ""That's sophiejonesone two at gmail dot com, is that correct?"", ""Yes, that's my email."", ""Your email has been sent to an agent close to you. You'll get a mail from him shortly."", ""Okay, thanks."", ""Would you like me to do any other thing for you?"", ""No, that's all for now."", ""Thank you Sophie fort choosing our insurance company. Do have a great day."", ""You too. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""FindAgent""], [], [], [], [], [], [], [], [], [], []]}}"
832,"{""dialogue_id"": ""832"", ""turns"": {""turn_id"": [""insurance_832_000"", ""insurance_832_001"", ""insurance_832_002"", ""insurance_832_003"", ""insurance_832_004"", ""insurance_832_005"", ""insurance_832_006"", ""insurance_832_007"", ""insurance_832_008"", ""insurance_832_009"", ""insurance_832_010"", ""insurance_832_011"", ""insurance_832_012"", ""insurance_832_013"", ""insurance_832_014"", ""insurance_832_015"", ""insurance_832_016"", ""insurance_832_017"", ""insurance_832_018"", ""insurance_832_019"", ""insurance_832_020"", ""insurance_832_021"", ""insurance_832_022"", ""insurance_832_023"", ""insurance_832_024"", ""insurance_832_025"", ""insurance_832_026"", ""insurance_832_027"", ""insurance_832_028"", ""insurance_832_029"", ""insurance_832_030"", ""insurance_832_031"", ""insurance_832_032"", ""insurance_832_033"", ""insurance_832_034"", ""insurance_832_035"", ""insurance_832_036"", ""insurance_832_037"", ""insurance_832_038"", ""insurance_832_039"", ""insurance_832_040"", ""insurance_832_041"", ""insurance_832_042"", ""insurance_832_043"", ""insurance_832_044"", ""insurance_832_045"", ""insurance_832_046"", ""insurance_832_047"", ""insurance_832_048"", ""insurance_832_049"", ""insurance_832_050"", ""insurance_832_051"", ""insurance_832_052"", ""insurance_832_053"", ""insurance_832_054"", ""insurance_832_055"", ""insurance_832_056"", ""insurance_832_057"", ""insurance_832_058"", ""insurance_832_059"", ""insurance_832_060"", ""insurance_832_061"", ""insurance_832_062"", ""insurance_832_063"", ""insurance_832_064"", ""insurance_832_065"", ""insurance_832_066"", ""insurance_832_067"", ""insurance_832_068"", ""insurance_832_069"", ""insurance_832_070"", ""insurance_832_071"", ""insurance_832_072"", ""insurance_832_073"", ""insurance_832_074"", ""insurance_832_075"", ""insurance_832_076"", ""insurance_832_077""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Good day, welcome to Solid Insurance customer service."", ""Hi, thanks."", ""May I know your name please? How can we help you?"", ""My name is Stephen."", ""Oh mister Stephen, welcome once again."", ""I would like to cancel my insurance plan."", ""Hope no problem sir? We can surely help to rectify any issue you might be facing."", ""Not really, I don't want to go into details for now."", ""Okay, we are always ready to serve you better."", ""Thank you, I actually tried to find the cancel plan button on your website but couldn't find any. I guess I have to make a phone call to cancel it."", ""Sure thing, we can help with that."", ""Thank you."", ""Can I have your first name and last name please."", ""First name is Stephen."", ""Ok, Stephen."", ""Last name is James."", ""Ok, so we have here Stephen James."", ""Yeah, thats correct."", ""Thats good. Do you have your policy number there with you mister Stephen?"", ""You mean policy number."", ""Yes mister Stephen, To cancel your plan successfully, I need to have your policy number. You can find this number on your account page in our website."", ""m oK, give a moment please, let me look for it."", ""Take your time please."", ""Policy number, you mean... the string of number below my profile picture?"", ""Yes please. Could you read it?"", ""Ok, five eight nine."", ""five eight nine."", ""seven zero two."", ""seven zero two."", ""three three three."", ""You mean three three two."", ""No, it's three three three."", ""Ok, three three three."", ""Yes thats correct."", ""So, for the policy number we have five eight nine seven zero two three three three."", ""Yes, thats correct."", ""Perfect, Now may I have your address and zip code too?"", ""My address is five forty, rangeline mobile Ak."", ""Ok, five forty, rangeline mobile AK."", ""Yes, thats corect."", ""The zip code please."", ""three five nine."", ""three five nine."", ""one six."", ""one six."", ""Thats all."", ""Ok. Three five nine one six."", ""Yes, thats right."", ""Next we need your date of birth."", ""Ok, September, sixteen nineteen seventy four."", ""September sixteen, nineteen seventy four."", ""Yeah."", ""Ok, from what I have on your dashboard, you have two insurance policy under our company."", ""Yes, I know, Automobile policy and Life insurance."", ""So, which plan would you like to cancel from the two."", ""I will like to cancel the life insurance policy for now."", ""Ok."", ""I will also like to ask, can I enrol back anytime I'm ready."", ""Yes you can mister Stephen."", ""Ok."", ""Thanks for the information sir, I will go ahead and cancel your plan."", ""Ok thanks, please when will the cancellation take effect."", ""It will take effect from the first day of next month, you wouldn't be billed from now till that time."", ""Ok, thats good by me."", ""Do you confirm the cancellation?"", ""Yes I confirm to cancel it."", ""Ok, please hold on for a while, I will proceed to cancel your plan."", ""Yeah sure."", ""Okay done. Your plan is now canceled."", ""Thanks m. Thanks for your help."", ""You are welcome, Is there any other thing you would like us to do for you."", ""No that will be all for now."", ""Okay, no problem, thanks for contacting us once again."", ""You are welcome."", ""Do have a wonderful day ahead."", ""Thank you and you too."", ""Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
833,"{""dialogue_id"": ""833"", ""turns"": {""turn_id"": [""insurance_833_000"", ""insurance_833_001"", ""insurance_833_002"", ""insurance_833_003"", ""insurance_833_004"", ""insurance_833_005"", ""insurance_833_006"", ""insurance_833_007"", ""insurance_833_008"", ""insurance_833_009"", ""insurance_833_010"", ""insurance_833_011"", ""insurance_833_012"", ""insurance_833_013"", ""insurance_833_014"", ""insurance_833_015"", ""insurance_833_016"", ""insurance_833_017"", ""insurance_833_018"", ""insurance_833_019"", ""insurance_833_020"", ""insurance_833_021"", ""insurance_833_022"", ""insurance_833_023"", ""insurance_833_024"", ""insurance_833_025"", ""insurance_833_026"", ""insurance_833_027"", ""insurance_833_028"", ""insurance_833_029"", ""insurance_833_030"", ""insurance_833_031"", ""insurance_833_032"", ""insurance_833_033"", ""insurance_833_034"", ""insurance_833_035"", ""insurance_833_036"", ""insurance_833_037"", ""insurance_833_038"", ""insurance_833_039"", ""insurance_833_040"", ""insurance_833_041"", ""insurance_833_042"", ""insurance_833_043"", ""insurance_833_044"", ""insurance_833_045"", ""insurance_833_046"", ""insurance_833_047"", ""insurance_833_048"", ""insurance_833_049"", ""insurance_833_050"", ""insurance_833_051"", ""insurance_833_052"", ""insurance_833_053"", ""insurance_833_054"", ""insurance_833_055"", ""insurance_833_056"", ""insurance_833_057"", ""insurance_833_058"", ""insurance_833_059"", ""insurance_833_060"", ""insurance_833_061"", ""insurance_833_062"", ""insurance_833_063"", ""insurance_833_064"", ""insurance_833_065"", ""insurance_833_066"", ""insurance_833_067"", ""insurance_833_068"", ""insurance_833_069"", ""insurance_833_070"", ""insurance_833_071"", ""insurance_833_072"", ""insurance_833_073""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, good afternoon, my name is John, how may I help you."", ""Good afternoon sir, how are you."", ""I am great, thank you, how are you too?"", ""I am good too."", ""your name sir? And how may I help you?"", ""my name is Joshua parka."", ""o-kay."", ""Please I need help changing my insurance plan."", ""umokay, first off, please can you confirm that parka is spelt p. a. r. k. e. r.?"", ""No It's P. A. R. K. A."", ""Okay, P. A. R. K. A, thanks."", ""you are welcome."", ""Thank you. May I ask which plan you where on before and why you want to change your insurance plan?"", ""yes, I was in automobile insurance plan before and I sold my car some days back because of some personal reasons."", ""o-kay..."", ""So I was thinking of changimg to life insurance, how do I go abt it."", ""okay, firstly do you know that there are three packages under life insurance."", ""no.. Please tell me about them."", ""okay, we have the Term Life Insurance which goes for three hundred dollars per year."", ""o-okay."", ""we also have the universal and whole life insurance parkage which goes for one thousand two hundred dollars per year and one thousand eight hundred dollars per year respectively."", ""hmmmokay."", ""the differences between this packages is that, term life covers for a limited number of years, while whole life provides lifelong protection with fixed premiums."", ""ok."", ""and guaranteed cash and universal life insurance gives consumers flexibility in the premium payment, death benefit and the savings element of their policies."", ""hmmmokay, so which do you think is the best?"", ""I don't know which would be best for you as our opinions are different ."", ""[Laughter] okay, I get."", ""yeah thanks."", ""I think I will go for the whole life insurance pakage."", ""okay firstly I will like to confirm that I am actually speaking with mister john by asking you a few security questions."", ""okay, go on."", ""alright, firstly I would need your social secrity number."", ""okay, please hold on let me get it."", ""no problem, I will also want your date of birth."", ""okay gotten the social security number, it's one three five."", ""one three five."", ""seven nine five."", ""seven nine five."", ""three two four."", ""three two four."", ""yes, thats it."", ""okay, one three five seven nine five three two four, is that correct?"", ""yes thats right."", ""okay, date of birth."", ""okay, fifth of may, nineteen seventy six."", ""Please what is your mothers maiden name?"", ""um.. It's Mary."", ""okay, please hold on let me run it through my data base."", ""no problems."", ""Okay, thanks for your patient sir. May I cancel your automobile plan."", ""yes sir."", ""okcanceled. Also you profile has been updated for whole life plan, may I have your card number, expiry date of card and cvv."", ""okay, firstly the card number."", ""yes."", ""three two four seven eight six five nine zero-."", ""three two four seven eight six five nine zero-."", ""Yessix zero two four nine zero six two."", ""six zero two four nine zero six two."", ""yes, that is it."", ""okay, I will call it again, while you confirm for me yeah?"", ""no problems."", ""three two four seven eight six five nine zero six zero two four nine zero six two."", ""yep, correct."", ""alright Joshua, lets have the expiry date."", ""zero two two five."", ""okay, lastly your cvv?"", ""its four three seven."", ""four three seven, alright we are good, kindly confirm the change through the link that has been sent to you through your mail."", ""o-okay."", ""alright Joshua, is there anything you would love me to do for you?"", ""that will be all for now."", ""thanks for callig and do have a wonderful weekend."", ""thank you too.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
834,"{""dialogue_id"": ""834"", ""turns"": {""turn_id"": [""insurance_834_000"", ""insurance_834_001"", ""insurance_834_002"", ""insurance_834_003"", ""insurance_834_004"", ""insurance_834_005"", ""insurance_834_006"", ""insurance_834_007"", ""insurance_834_008"", ""insurance_834_009"", ""insurance_834_010"", ""insurance_834_011"", ""insurance_834_012"", ""insurance_834_013"", ""insurance_834_014"", ""insurance_834_015"", ""insurance_834_016"", ""insurance_834_017"", ""insurance_834_018"", ""insurance_834_019"", ""insurance_834_020"", ""insurance_834_021"", ""insurance_834_022"", ""insurance_834_023"", ""insurance_834_024"", ""insurance_834_025"", ""insurance_834_026"", ""insurance_834_027"", ""insurance_834_028"", ""insurance_834_029"", ""insurance_834_030"", ""insurance_834_031"", ""insurance_834_032"", ""insurance_834_033"", ""insurance_834_034"", ""insurance_834_035"", ""insurance_834_036"", ""insurance_834_037"", ""insurance_834_038"", ""insurance_834_039"", ""insurance_834_040"", ""insurance_834_041"", ""insurance_834_042"", ""insurance_834_043"", ""insurance_834_044"", ""insurance_834_045"", ""insurance_834_046"", ""insurance_834_047"", ""insurance_834_048"", ""insurance_834_049"", ""insurance_834_050"", ""insurance_834_051"", ""insurance_834_052"", ""insurance_834_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, this is Trudy with Rivertown Insurance. How can I help you today?"", ""Oh Hi this is Bill. I need to speak to someone about my bill."", ""I can help you with that. Let's start by looking up your account. Do you have your policy number handy?"", ""Oh shoot. I don't actually have it on me maybe I can look it up real quick here let me see I don't know."", ""I can look up your account information if you are able to answer a few questions for me."", ""Oh ok yeah lets just do that. That will probably be a bit quicker!"", ""OK to get started can I please get your first and last name."", ""Yep. I am Bill oh actually just look up William Tanning."", ""Ok mister Tanning can I have your date of birth?"", ""Yeah it's December tenth nineteen eighty."", ""Ok thank you for that information. Just to verify I have William Tanning and Tanning is spelled T A N N I N G? with a birthdate of twelve ten nineteen eighty?"", ""Yes thats right."", ""Okay now I will need your social security number please."", ""Uh it s nine four three one one two six nine seven."", ""Ok so I hav nine four three one one two six nine seven."", ""yes."", ""Ok you have a security question linked to your account. I need to know from you what the name of your childhood bestfriend was?"", ""Oh ok. My buddy Andrew. Yep Andrew."", ""Perfect. I have your acount information in front of me now. How can I help you mister Tanning?"", ""Well I was looking at my credit card statement last night. And I think I might have been double billed for my policy this past month? Can you check that for me?"", ""Absolutely I can check this for you. lets see it does in fact show that you were charged twice for you June statemnt. let me take a minute to look into this. Can you please hold?"", ""Sure I can hold."", ""Hello mister Tanning I am back. I just wanted to double check with my supervisor about this and see how we can get this fixed for you."", ""Ok cool thank you."", ""Sorry about the wait and sorry for the billing mistake. lets see here. We can get a refund set up or if you prefer we can apply the overpayment to next months bill for you instead?"", ""Oh ok. Lets see. Well I think I will just take the refund now I think. Yeah that is best."", ""Ok we can get that started for you right now. So I see here an overpayment of three hundred dollars."", ""Yes thats right. Good thing I caught this huh!"", ""Yes I apologize again for the error. Do you want this credited back to your card that was charged? I see a visa ending in six seven three three."", ""Yes thats the card."", ""Okay can you please verify your card number?"", ""Oh sure let me pull it out here it is is ok are you ready?"", ""Yes I am ready."", ""Oh ok so it is three four two six nine nine eight seven one zero three four six seven three three."", ""Alright I will read this back to you three four two six nine nine eight seven one zero three four six seven three three."", ""yeah that is it."", ""Okay can you now verify the cards expiration date?"", ""It is twelve twenty five."", ""OK one more thing I need your cvv code."", ""Ok that is six six two."", ""Fantastic. I have this refund of three hundred dollars coming your way. It should show up on your card in about five to six business days."", ""Awesome. OK should I be worried this will happen again? Like now I am kind of worried about it and I don't want to have to worry you know about this kind of stuff."", ""I understand. This looks like a one time error. I have looked back through your past payments and everything else looks jusy fine. I do not believe you need to worry about this."", ""Okay. Thanks for checking that."", ""Of course if you have any future concerns do not hesitate to reach out again. We are always here to help."", ""Well I appreciate that. Hopefully I won't be calling again though ."", ""I do want to provide you with a confirmation number for this transaction when you are ready. I can also email you this too if you'd like."", ""Oh ok. I don't have a pen to write anything down right now can you just like email it?"", ""Certainly. I have your email addess as balldude at cvd dot com is that correct?"", ""Yep that is me."", ""Okay I am sending you an email now. Can I help you with anything else this morning?"", ""No thanks. That is all."", ""Ok well then I hope you have a wonderful day. Thanks or calling! Goodbye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
835,"{""dialogue_id"": ""835"", ""turns"": {""turn_id"": [""insurance_835_000"", ""insurance_835_001"", ""insurance_835_002"", ""insurance_835_003"", ""insurance_835_004"", ""insurance_835_005"", ""insurance_835_006"", ""insurance_835_007"", ""insurance_835_008"", ""insurance_835_009"", ""insurance_835_010"", ""insurance_835_011"", ""insurance_835_012"", ""insurance_835_013"", ""insurance_835_014"", ""insurance_835_015"", ""insurance_835_016"", ""insurance_835_017"", ""insurance_835_018"", ""insurance_835_019"", ""insurance_835_020"", ""insurance_835_021"", ""insurance_835_022"", ""insurance_835_023"", ""insurance_835_024"", ""insurance_835_025"", ""insurance_835_026"", ""insurance_835_027"", ""insurance_835_028"", ""insurance_835_029"", ""insurance_835_030"", ""insurance_835_031"", ""insurance_835_032"", ""insurance_835_033"", ""insurance_835_034"", ""insurance_835_035"", ""insurance_835_036"", ""insurance_835_037"", ""insurance_835_038"", ""insurance_835_039"", ""insurance_835_040"", ""insurance_835_041"", ""insurance_835_042"", ""insurance_835_043"", ""insurance_835_044"", ""insurance_835_045"", ""insurance_835_046"", ""insurance_835_047"", ""insurance_835_048"", ""insurance_835_049"", ""insurance_835_050"", ""insurance_835_051"", ""insurance_835_052"", ""insurance_835_053"", ""insurance_835_054"", ""insurance_835_055"", ""insurance_835_056"", ""insurance_835_057"", ""insurance_835_058"", ""insurance_835_059"", ""insurance_835_060"", ""insurance_835_061"", ""insurance_835_062"", ""insurance_835_063"", ""insurance_835_064"", ""insurance_835_065"", ""insurance_835_066"", ""insurance_835_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, good afternoon, my name is Emily, thank you for calling what can I do for you."", ""Hi Emily, my name is Justin Smith."", ""Alright Justin, what can I help you with?"", ""I'd like to file a property claim."", ""Okay Justin."", ""Yeah, it was.."", ""Justin, before you can file a property claim, I have to verify your identity first and to do that I'd need some details from you."", ""okay."", ""So, you'll provide your first name, last name, date of birth and customer number."", ""Okay, my first name is Justin."", ""J.u.s.t.i.n."", ""My last name is Smith."", ""S.m.i.t.h."", ""Date of birth is two eight, one two, one nine seven three."", ""Okay, please provide your customer number."", ""One one nine two."", ""One one nine two."", ""Zero three three three."", ""Zero three three three?"", ""Yes."", ""Hold on while I verify."", ""Okay, take your time."", ""It says here that your customer number is invalid, could you run through the numbers for me again?"", ""One nine nine two."", ""One nine nine two."", ""Zero three three eight."", ""Zero three three eight."", ""Yeah."", ""Hold on please. Your identity has been verified."", ""o-kay."", ""Okay Justin before you can file a property claim, you'd need to answer some questions."", ""Okay."", ""What was the cause of the damage."", ""Fire accident."", ""Fire accident. Okay what was the incident date, incident time and property type."", ""The date of the incident was two eight, zero seven, two zero two one."", ""Oh, okay."", ""It happened around eight pm."", ""Eight pm."", ""The property type is house."", ""What's the property address?"", ""One eight three six."", ""One eight three six."", ""Timbercrest Road."", ""Timbercrest Road."", ""Indian, Alaska."", ""Indian, Alaska."", ""Nine nine five four zero."", ""Nine nine give four zero."", ""Yes."", ""You said your address is one eight three six, Timbercrest Road, Indian, Alaska, nine nine five four zero, correct?"", ""Yes, that's correct."", ""Your claim has been lodged and will be assessed soon."", ""okay."", ""Please keep your claim number, you could get a place to write it."", ""Okay."", ""Two two zero zero."", ""Two two zero zero?"", ""Yes that's it. Is there anything else I can do for you?"", ""yeah, I want to change my security question to my mother's maiden name."", ""O-kay, what's your mother's maiden name?"", ""That's Brown."", ""your security number has been changed successfully."", ""Thank you."", ""Is there anything else I can do for you?"", ""No, that's all."", ""Thank you so much for calling, Justin. Do have a great evening."", ""You're welcome. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], []]}}"
836,"{""dialogue_id"": ""836"", ""turns"": {""turn_id"": [""insurance_836_000"", ""insurance_836_001"", ""insurance_836_002"", ""insurance_836_003"", ""insurance_836_004"", ""insurance_836_005"", ""insurance_836_006"", ""insurance_836_007"", ""insurance_836_008"", ""insurance_836_009"", ""insurance_836_010"", ""insurance_836_011"", ""insurance_836_012"", ""insurance_836_013"", ""insurance_836_014"", ""insurance_836_015"", ""insurance_836_016"", ""insurance_836_017"", ""insurance_836_018"", ""insurance_836_019"", ""insurance_836_020"", ""insurance_836_021"", ""insurance_836_022"", ""insurance_836_023"", ""insurance_836_024"", ""insurance_836_025"", ""insurance_836_026"", ""insurance_836_027"", ""insurance_836_028"", ""insurance_836_029"", ""insurance_836_030"", ""insurance_836_031"", ""insurance_836_032"", ""insurance_836_033"", ""insurance_836_034"", ""insurance_836_035"", ""insurance_836_036"", ""insurance_836_037"", ""insurance_836_038"", ""insurance_836_039"", ""insurance_836_040"", ""insurance_836_041"", ""insurance_836_042"", ""insurance_836_043"", ""insurance_836_044"", ""insurance_836_045"", ""insurance_836_046"", ""insurance_836_047"", ""insurance_836_048"", ""insurance_836_049"", ""insurance_836_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello my name's Kim, Thank you for calling, how may I help you?"", ""Oh Kim, beautiful morning, how was your night?"", ""My night was fine thank you ma, what-."", ""Trust you are good also."", ""Yes ma'am, What can i do for you today ma?"", ""My name's Mary Thomas, divorced."", ""Okayyyy.."", ""So i already enrolled my son in one of your insurance packages, are you following?"", ""go on ma, I'm with you ma."", ""Just recently, i got to find out that his dad already had him covered."", ""Oh, okayyyy."", ""So i think i should exempt him from my own insurance plans because i would need every penny i can save."", ""Okay ma'am, if i get you right, you want to remove your son as a dependent on your account?"", ""Exactly."", ""Okay ma, I'll need you to provide me some information to help you get on with your request."", ""please go ahead."", ""I presume Mary Thomas is your registered name with us."", ""Yes, Mary Thomas."", ""Please help me with your date of birth and customer number ma."", ""Date of birth is zero five January one nine eight two."", ""Got that."", ""Customer number is Five three three three-."", ""F-five, th-rreee, th-ree, three, okay?"", ""yeah, eight four nine five."", ""eight four nine five so it's five three three three eight four nine five, correct?"", ""yes thats it."", ""Kindly hold on while i run it through the system ma'am."", ""No issues."", ""Okay Ma'am, please provide me with your insurance policy number."", ""I don't think i understand that."", ""It's a ten digit long number you get after enrolling in a plan."", ""Oops, let me run through my mails for it."", ""Alright."", ""i have zero five three four nine seven six two two eight."", ""zero five three four nine seven six two two eight, correct?"", ""yes."", ""Got it, okay, you and your son are under the Term life insurance plan, right?"", ""Yes."", ""Dependent's name is Kent Thomas?"", ""Yes Kent Thomas."", ""Okay ma'am, do you want me to proceed with your request of removing your son from your dependent list?"", ""yes please."", ""Okay dependent has been removed."", ""Thanks Kim."", ""The next insurance charge would be for just you at three hundred dollars for a year and next payment date is zero two October two zero two one."", ""This coming October, yeah?"", ""Yes ma'am."", ""That would not be a problem."", ""Alright ma'am, is there any other thing i can do for you?"", ""You have done enough already, thanks."", ""Okay ma'am, thank you for calling and have a lovely day ahead.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
837,"{""dialogue_id"": ""837"", ""turns"": {""turn_id"": [""insurance_837_000"", ""insurance_837_001"", ""insurance_837_002"", ""insurance_837_003"", ""insurance_837_004"", ""insurance_837_005"", ""insurance_837_006"", ""insurance_837_007"", ""insurance_837_008"", ""insurance_837_009"", ""insurance_837_010"", ""insurance_837_011"", ""insurance_837_012"", ""insurance_837_013"", ""insurance_837_014"", ""insurance_837_015"", ""insurance_837_016"", ""insurance_837_017"", ""insurance_837_018"", ""insurance_837_019"", ""insurance_837_020"", ""insurance_837_021"", ""insurance_837_022"", ""insurance_837_023"", ""insurance_837_024"", ""insurance_837_025"", ""insurance_837_026"", ""insurance_837_027"", ""insurance_837_028"", ""insurance_837_029"", ""insurance_837_030"", ""insurance_837_031"", ""insurance_837_032"", ""insurance_837_033"", ""insurance_837_034"", ""insurance_837_035"", ""insurance_837_036"", ""insurance_837_037"", ""insurance_837_038"", ""insurance_837_039"", ""insurance_837_040"", ""insurance_837_041"", ""insurance_837_042"", ""insurance_837_043"", ""insurance_837_044"", ""insurance_837_045"", ""insurance_837_046"", ""insurance_837_047"", ""insurance_837_048"", ""insurance_837_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Good afternoon, my name is Tom, thank you for calling, what can I help you with?"", ""Good afternoon Tom, I am Mary Ane."", ""Alright, is it okay i call you Mary?"", ""Yeah, Mary is good."", ""Alright mary, what can i help you with today?"", ""there's been a kind of let me just say a situation and it demands that i move from my home to a place closer to my work for accessibility and convenience regarding a new project."", ""okayyy-."", ""I will be at the new apartment for quite a while, give or take two years."", ""Alright mary, I'm with you."", ""So i would love to have my address changed pending the time i move back, will that be possible?"", ""yes it is but it would require you to provide me some information for verification purpose, if you don't mind?"", ""#oh okay."", ""Alright Mary, I'll need you to provide me your first name, last name, date of birth and customer number."", ""m cus- customer number?"", ""yes, it's an eight digit number written at the bottom left corner of your insurance card."", ""#oh, please let me reach for my insurance card."", ""No problems."", ""Okay i have it now, First name Mary."", ""o- okay M A R Y."", ""Last name Ane."", ""A N E?"", ""yeah sorry what's the next detail?"", ""your date of birth."", ""#oh of course, two nine, zero three, one nine seven zero."", ""two nine, zero three, one nine seven zero, correct?"", ""yes."", ""alright, please call your customer number."", ""#oh okay zero five five two three six four five."", ""zero five five two three six four five, correct?"", ""yes."", ""okay, please hold while i confirm the details."", ""Take your time."", ""okay mary, the address on your dashboard reads one four two Worcester Rd, Framingham MA one zero zero five, is that correct?"", ""yes."", ""so what what would you like as your new address?"", ""seven seven seven."", ""sev- en, sev- en, seven."", ""Brockton Avenue."", ""Brockton Avenue."", ""Abington MA."", ""Abington MA."", ""two five three one."", ""two five three one."", ""yeah."", ""okay mary, new address, seven seven seven Brockton Avenue, Abington MA two five three one, correct?"", ""yes."", ""Alright your address has been successfully changed, you can log into your dashboard to confirm that right after this call."", ""Alright, thank you so much."", ""You are welcome Mary, thank you for calling and do have a lovely day."", ""and you too.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
838,"{""dialogue_id"": ""838"", ""turns"": {""turn_id"": [""insurance_838_000"", ""insurance_838_001"", ""insurance_838_002"", ""insurance_838_003"", ""insurance_838_004"", ""insurance_838_005"", ""insurance_838_006"", ""insurance_838_007"", ""insurance_838_008"", ""insurance_838_009"", ""insurance_838_010"", ""insurance_838_011"", ""insurance_838_012"", ""insurance_838_013"", ""insurance_838_014"", ""insurance_838_015"", ""insurance_838_016"", ""insurance_838_017"", ""insurance_838_018"", ""insurance_838_019"", ""insurance_838_020"", ""insurance_838_021"", ""insurance_838_022"", ""insurance_838_023"", ""insurance_838_024"", ""insurance_838_025"", ""insurance_838_026"", ""insurance_838_027"", ""insurance_838_028"", ""insurance_838_029"", ""insurance_838_030"", ""insurance_838_031"", ""insurance_838_032"", ""insurance_838_033"", ""insurance_838_034"", ""insurance_838_035"", ""insurance_838_036"", ""insurance_838_037"", ""insurance_838_038"", ""insurance_838_039"", ""insurance_838_040"", ""insurance_838_041"", ""insurance_838_042"", ""insurance_838_043"", ""insurance_838_044"", ""insurance_838_045"", ""insurance_838_046"", ""insurance_838_047"", ""insurance_838_048"", ""insurance_838_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Good morning my name is Annabel, how may I help you today?"", ""Good afternoon Annabel, my name is Fred Jack."", ""Can I call you Fred?"", ""Fred is okay."", ""How may I help you Fred?"", ""I can't seem to log into my account, it keeps saying incorrect password, I think I might have forgotten my password."", ""okay, you'll have to reset your online account password."", ""O-okay."", ""I will need some information for verification purpose, I hope you don't mind."", ""#oh okay."", ""Okay Fred, I'll need you to provide your first name, last name, date of birth and customer number."", ""First na-name is Fred."", ""Okay F R E D."", ""Last name is Jack."", ""J A C K."", ""what's the next detail."", ""your date of birth."", ""My date of birth is two eight, zero five, one nine eight seven."", ""Two eight, zero five, one nine eight seven, is that right?"", ""Yes."", ""Alright, please proceed to call your customer number."", ""how do I get my customer number?"", ""It's the eight digit number located at the bottom left of your insurance card."", ""may I reach for my insurance card while you hold on?"", ""Certainly."", ""I have it now."", ""Please call out the numbers."", ""Four five seven three two two one."", ""The customer number should be eight but you called out se-ven numbers, kindly listen while I call out the numbers."", ""okay."", ""Four five seven three two two one."", ""It has two in three places so it's Four five seven three two two two one."", ""Four five seven three two two two one correct?"", ""Yes."", ""Please hold while your details is being confirmed."", ""No problem."", ""Your details has been confirmed."", ""O-okay."", ""The email on your dashboard reads fredjack at yahoo dot com, is that correct?"", ""Yes."", ""Okay, a rest link has been sent to your email."", ""Hold on let me check my email."", ""Alright Fred, you'll click on it and input your new password."", ""I've done that."", ""Your password has been reset successfully, you can log into your dashboard to confirm this after the call."", ""#oh okay, thank you so much."", ""You're welcome Fred. Is there anything else I can do for you?"", ""That will be all for now."", ""Thanks for choosing our insurance company. Do have a wonderful day. Bye."", ""Yeah, you too.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
839,"{""dialogue_id"": ""839"", ""turns"": {""turn_id"": [""insurance_839_000"", ""insurance_839_001"", ""insurance_839_002"", ""insurance_839_003"", ""insurance_839_004"", ""insurance_839_005"", ""insurance_839_006"", ""insurance_839_007"", ""insurance_839_008"", ""insurance_839_009"", ""insurance_839_010"", ""insurance_839_011"", ""insurance_839_012"", ""insurance_839_013"", ""insurance_839_014"", ""insurance_839_015"", ""insurance_839_016"", ""insurance_839_017"", ""insurance_839_018"", ""insurance_839_019"", ""insurance_839_020"", ""insurance_839_021"", ""insurance_839_022"", ""insurance_839_023"", ""insurance_839_024"", ""insurance_839_025"", ""insurance_839_026"", ""insurance_839_027"", ""insurance_839_028"", ""insurance_839_029"", ""insurance_839_030"", ""insurance_839_031"", ""insurance_839_032"", ""insurance_839_033"", ""insurance_839_034"", ""insurance_839_035"", ""insurance_839_036"", ""insurance_839_037"", ""insurance_839_038"", ""insurance_839_039"", ""insurance_839_040"", ""insurance_839_041"", ""insurance_839_042"", ""insurance_839_043"", ""insurance_839_044"", ""insurance_839_045"", ""insurance_839_046"", ""insurance_839_047"", ""insurance_839_048"", ""insurance_839_049"", ""insurance_839_050"", ""insurance_839_051"", ""insurance_839_052"", ""insurance_839_053"", ""insurance_839_054"", ""insurance_839_055"", ""insurance_839_056"", ""insurance_839_057"", ""insurance_839_058"", ""insurance_839_059"", ""insurance_839_060"", ""insurance_839_061"", ""insurance_839_062"", ""insurance_839_063"", ""insurance_839_064"", ""insurance_839_065"", ""insurance_839_066"", ""insurance_839_067"", ""insurance_839_068"", ""insurance_839_069"", ""insurance_839_070"", ""insurance_839_071"", ""insurance_839_072"", ""insurance_839_073"", ""insurance_839_074"", ""insurance_839_075"", ""insurance_839_076"", ""insurance_839_077"", ""insurance_839_078"", ""insurance_839_079"", ""insurance_839_080""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello. Good morning, Suzanne on the line. thanks for calling Rivertown insurance company. May I know who is speaking and how may I help you?"", ""Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you."", ""Oh great! Thats a good decision you made there as it is the first step to having a wonderful experience with us."", ""Thank you."", ""So, Rivertown insurance is an insurance company that provides insurance for pets, life, automobiles, homeowners, rents, etc and there are several plan types for each of them, each having it's own policies."", ""Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles."", ""If I may ask, what inspired you in making these decisions?"", ""Actually, Ive always wanted to get an insurance for my automobiles but what inspired me recently was a friend of mine who recently had a ghastly accident, thank God he was saved but his car was destroyed beyond repair."", ""Oh goodness..."", ""So I just feel like if he had insured his automobile, he would have been the luckiest man ever even after been saved from the accident."", ""Yeah...thats very correct. Okay, now I think we can go ahead with the account creation, Ill need some of your details and Id like to get them as I make requests for it."", ""Okay...I gottcha."", ""Before we go ahead with that, for more enquiries about the companys profile and recent activities weve been carrying out, you can check the companys website or our social media pages for more details."", ""Oh that would be great, Id like to have the social media handles and the link to the website so that I can check them out after this call."", ""Sure, I can help you with that. Can I have your first name and last name please?"", ""My name is John William."", ""Okay...one second please."", ""Alright."", ""Okay...just for confirmation, the William doesn't have a letter s, right?"", ""No it doesn't."", ""O-okay, W.i.l.l.i.a.m. Can I get your ten digit US telephone number?"", ""Okay...seven six zero."", ""Seven six zero."", ""Six four six, eight two eight two."", ""Seven six zero six four six eight two eight two...is that correct?"", ""Yep..thats it."", ""Good.. youll be getting our weekly and monthly reminder messages through that number."", ""Alright."", ""Okay, now can I have your date of birth."", ""August the tenth, nineteen eighty two."", ""Okay- August the tenth, nineteen eighty two, just a moment please."", ""Yeah sure."", ""Thanks! Your street address and your ZIP code?"", ""Okay, thir-ty four Date Palm drive, Cathedral City, Riverside, California."", ""Okay...ZIP code please."", ""a second please."", ""Sure."", ""Nine two two three four."", ""Good. Ill also need you to give answer to a security question."", ""Oh okay but since it's a security question, isn't it supposed to be personal."", ""Of course, you shouldn't disclose this to anyone but Ill need it cos I'm the one helping you with the account opening."", ""Alright then. So what's the relevance of this security question?"", ""It is needed in cases whereby you forgot your password while trying to login your account, so it's more like a recovery question for your password."", ""Oh I see..perfect, we can go ahead with that."", ""What is the name of your high school?"", ""Wow...I guess I got a lucky security question."", ""(Laughter) yeah, afterall no one would ever forget such."", ""Cathedral high school (boys), Elysian Park, Los Angeles."", ""Okay...one second to type this please."", ""Alright."", ""Los An-geles okay. Great. So that would always be the answer to your security question anytime it is needed."", ""Okay, thanks. Would that be all the details needed for creating the account?"", ""No...your social security number would also be needed please."", ""Alright....a second please. Ill need to look for it."", ""Sure. Please take your time."", ""The social security number, the nine digit one right?"", ""Yes exactly. Could you read out the number please?"", ""Yeah...five four five-zero one- eight two six three."", ""five four five-zero one- eight two six three."", ""Yeah thats right."", ""Great! That would be all the necessary details needed for creating an account with Rivertown Insurance. Youll get a message in the next twenty four hours which confirms that an account has been created in your name."", ""Okay...Ill look forward to that."", ""In the message which would be sent to you through the phone number you gave us in your details, is a link which leads you to enroll for an insurance plan."", ""Alright...I guess thats where I can choose to insure my automobiles."", ""Exactly. Here the insurance agent who is in charge of enrolling customers into a plan would attend to you when you put a call through."", ""Thatd be absolutely great. I really look forward to that and I can't wait to be fully enrolled so I can enjoy the benefits attached to the insurance policies of your organization."", ""We also look forward to doing business with with and were super glad that you chose us amongst several other insurance agencies."", ""Mmh..good."", ""Yeah, thanks. Just so you know, our insurance programs allows you to combine your basic auto insurance with your preferred insurance renewal. By combining these insurance policies, you can lower your policy costs and provide a quicker turn around for your claims."", ""Wow...thats sounds like a good one. Although I do not have a complete understanding of that yet."", ""Yeah...as time goes on, youll get to understand better and be more familiar with those termiss."", ""Absolutely."", ""At the end of this call, you will get a message which entails the link to the companys website and social media page where you will get to see more information about the insurance plans and policies. I believe this would also help you to have a better understanding of your automobile insurance which you're planning to enrol for, pending the time your account would be created."", ""Yeah, Thanks, Ill appreciate that."", ""You are welcome. One more thing, kindly rate our customer service on the website on a scale of one to five based on your satisfaction."", ""Alright. Ill do that."", ""Thanks once again for choosing Riverside insurance agency. We look forward to more pleasant moments with you."", ""Same here."", ""Have a beautiful day ahead sir."", ""You too. Bye for now!"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
840,"{""dialogue_id"": ""840"", ""turns"": {""turn_id"": [""insurance_840_000"", ""insurance_840_001"", ""insurance_840_002"", ""insurance_840_003"", ""insurance_840_004"", ""insurance_840_005"", ""insurance_840_006"", ""insurance_840_007"", ""insurance_840_008"", ""insurance_840_009"", ""insurance_840_010"", ""insurance_840_011"", ""insurance_840_012"", ""insurance_840_013"", ""insurance_840_014"", ""insurance_840_015"", ""insurance_840_016"", ""insurance_840_017"", ""insurance_840_018"", ""insurance_840_019"", ""insurance_840_020"", ""insurance_840_021"", ""insurance_840_022"", ""insurance_840_023"", ""insurance_840_024"", ""insurance_840_025"", ""insurance_840_026"", ""insurance_840_027"", ""insurance_840_028"", ""insurance_840_029"", ""insurance_840_030"", ""insurance_840_031"", ""insurance_840_032"", ""insurance_840_033"", ""insurance_840_034"", ""insurance_840_035"", ""insurance_840_036"", ""insurance_840_037"", ""insurance_840_038"", ""insurance_840_039"", ""insurance_840_040"", ""insurance_840_041"", ""insurance_840_042"", ""insurance_840_043"", ""insurance_840_044"", ""insurance_840_045"", ""insurance_840_046"", ""insurance_840_047"", ""insurance_840_048"", ""insurance_840_049"", ""insurance_840_050"", ""insurance_840_051"", ""insurance_840_052"", ""insurance_840_053"", ""insurance_840_054"", ""insurance_840_055"", ""insurance_840_056"", ""insurance_840_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, good morning, my name is Mary, thank you for calling, what can I do for you."", ""Good morning Mary, my name is Britney."", ""Okay Britney, what can I do for you this morning?"", ""Please call me Brit."", ""Uh, okay Brit."", ""I want to pay for my insurance bill."", ""o-kay. First I'll have to confirm your identity by asking you to provide some details about yourself."", ""Okay, proceed."", ""Please provide your first name, last name, date of birth and customer number."", ""My first name is Britney."", ""B R I T N E Y."", ""No, it's spelled B R I T T A N Y."", ""B R I T T A N Y."", ""My last name is Jason."", ""J A S O N?"", ""yeah."", ""Brit, what's your customer number."", ""How do I get a customer number?"", ""Do you have your insurance card?"", ""Yes but it's not with me at the moment."", ""Is it within reach because you'll have to read out the customer number to me."", ""I'm not sure about that. Could you hold on a second while I look for it?"", ""Please take your time."", ""Found it. Seven eight three."", ""Seven eight three."", ""Two one three."", ""Two one three."", ""Nine zero."", ""Nine zero. Your identity has been verified."", ""O-kay."", ""It shows here that you're on preferred automobile plan."", ""Yes."", ""That's one thousand five hundred dollars per year."", ""Yeah, that's correct."", ""What's the duration of the bill."", ""It's a year."", ""So, you'll be paying one thousand five hundred dollars."", ""Yes, how do I make payment."", ""I'll need your credit card number, the expiration date and CVV."", ""My credit card number is six seven nine seven."", ""Six seven nine seven."", ""One one three zero."", ""One one three zero."", ""Eight two five four."", ""Eight two five four."", ""The expiration date is zero seven, two zero two three."", ""Okay, your CVV."", ""Three one five nine."", ""Hold on. it says the CVV number is invalid. Could you call the numbers again?"", ""Yes, it's three five nine."", ""Okay, three five nine?"", ""Yes."", ""Alright, your payment has been initiated."", ""okay."", ""Your bill has been successfully paid. Is there anything else I can do for you?"", ""No, that's all for now."", ""Thank you for choosing our insurance company. Do have a great day. Bye."", ""Yeah you too. Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
841,"{""dialogue_id"": ""841"", ""turns"": {""turn_id"": [""insurance_841_000"", ""insurance_841_001"", ""insurance_841_002"", ""insurance_841_003"", ""insurance_841_004"", ""insurance_841_005"", ""insurance_841_006"", ""insurance_841_007"", ""insurance_841_008"", ""insurance_841_009"", ""insurance_841_010"", ""insurance_841_011"", ""insurance_841_012"", ""insurance_841_013"", ""insurance_841_014"", ""insurance_841_015"", ""insurance_841_016"", ""insurance_841_017"", ""insurance_841_018"", ""insurance_841_019"", ""insurance_841_020"", ""insurance_841_021"", ""insurance_841_022"", ""insurance_841_023"", ""insurance_841_024"", ""insurance_841_025"", ""insurance_841_026"", ""insurance_841_027"", ""insurance_841_028"", ""insurance_841_029"", ""insurance_841_030"", ""insurance_841_031"", ""insurance_841_032"", ""insurance_841_033"", ""insurance_841_034"", ""insurance_841_035"", ""insurance_841_036"", ""insurance_841_037"", ""insurance_841_038"", ""insurance_841_039"", ""insurance_841_040"", ""insurance_841_041"", ""insurance_841_042"", ""insurance_841_043"", ""insurance_841_044"", ""insurance_841_045"", ""insurance_841_046"", ""insurance_841_047"", ""insurance_841_048"", ""insurance_841_049"", ""insurance_841_050"", ""insurance_841_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thank you for calling MetricsInsurance company, May I know your name please?"", ""Hi, I'm John."", ""Good day mister John, How are you doing today?"", ""Great, thank you."", ""Perfect!, I'm really glad to hear that, How may I help you?"", ""I just got a new job that will require me to travel from this vicinity, I will like to ask if it's possible to change my address pending the time I return."", ""If I understand you correctly sir, you would like to change your address to a new one?"", ""Yes."", ""oh, that's not a problem I can surely help with that."", ""Thanks, please is it also possible to return to the previous address when I return back?"", ""Yes."", ""Thats very good then."", ""Alright mister John, May I have your first name and last name please."", ""I'm John Kingdom."", ""Okay, mister John Kingdom, to change your address to a new one, I need to have your policy number."", ""policy number?"", ""Yes, it's an eight digit number written at the bottom left corner of your dashboard."", ""#oh is it the string of number below my profile picture?"", ""Yes mister John."", ""Okay, let me call it out."", ""Please do."", ""Okay, I have here three four one."", ""three four one."", ""seven seven seven."", ""seven seven seven."", ""six nine."", ""six nine."", ""That's all."", ""Ok, the policy number is three four one seven seven seven six nine. Is that correct?"", ""Yes Please."", ""Perfect! Now may I have the old address and zip code please?"", ""Ok, my old address is twenty five, Apple street, True Avenue, Huge Apartment, California."", ""Great, thank you, the Zip code?"", ""Sure, my zip code is three three one five five."", ""three three one five five."", ""Yea, that's correct."", ""So, what would you like as your new address?"", ""one five seven eight."", ""one five seven eight."", ""Sacramento Street."", ""Is Sacramento spelled S.a.c.r.a.m.e.n.t.o."", ""Yes thats correct."", ""Ok, you can continue."", ""sacramento street, Portland."", ""Okay, Mr.John, Please confirm the new address one five seven eight, sacramento street, Portland."", ""Yes thats correct."", ""Alright your address has been successfully changed, you can log into your dashboard to confirm that right after this call."", ""Alright, thanks so much."", ""You are welcome mister John, If any other questions arise, please feel free to contact us at any time."", ""No problem, I will."", ""Do have a lovely day ahead."", ""And you too.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
842,"{""dialogue_id"": ""842"", ""turns"": {""turn_id"": [""insurance_842_000"", ""insurance_842_001"", ""insurance_842_002"", ""insurance_842_003"", ""insurance_842_004"", ""insurance_842_005"", ""insurance_842_006"", ""insurance_842_007"", ""insurance_842_008"", ""insurance_842_009"", ""insurance_842_010"", ""insurance_842_011"", ""insurance_842_012"", ""insurance_842_013"", ""insurance_842_014"", ""insurance_842_015"", ""insurance_842_016"", ""insurance_842_017"", ""insurance_842_018"", ""insurance_842_019"", ""insurance_842_020"", ""insurance_842_021"", ""insurance_842_022"", ""insurance_842_023"", ""insurance_842_024"", ""insurance_842_025"", ""insurance_842_026"", ""insurance_842_027"", ""insurance_842_028"", ""insurance_842_029"", ""insurance_842_030"", ""insurance_842_031"", ""insurance_842_032"", ""insurance_842_033"", ""insurance_842_034"", ""insurance_842_035"", ""insurance_842_036"", ""insurance_842_037"", ""insurance_842_038"", ""insurance_842_039"", ""insurance_842_040"", ""insurance_842_041"", ""insurance_842_042"", ""insurance_842_043"", ""insurance_842_044"", ""insurance_842_045"", ""insurance_842_046"", ""insurance_842_047"", ""insurance_842_048"", ""insurance_842_049"", ""insurance_842_050"", ""insurance_842_051"", ""insurance_842_052"", ""insurance_842_053""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, Good afternoon, my name is Ruth, thank you for calling, what can I help you with?"", ""Good afternoon Tom, I am Jane Ane."", ""Alright, is it okay i call you Jane?"", ""Yeah, Jane is fine."", ""Alright Jane, what can i help you with today?"", ""So the thing is, I'm moving from my current place to a temporary place for a project I was told to head from work."", ""okay."", ""I will be at the new apartment for quite a while, say twelve months."", ""Okay Jane, I'm with you."", ""So I'd love to change my address pending when I'll move back, will that be possible?"", ""sure it is but it would require you to provide me some information for verification purpose, if you don't mind?"", ""#oh okay."", ""Alright Jane, I'll need you to provide me your first name, last name, date of birth and customer number."", ""m cus- customer number?"", ""yes, it's an eight digit number written at the bottom left corner of your insurance card."", ""#oh, please let me reach for my insurance card."", ""No problems."", ""Okay i have it now, First name Jane."", ""J A N E."", ""Last name Ane."", ""A N E?"", ""yeah sorry what's the next detail?"", ""your date of birth."", ""#oh of course, one three, zero three, one nine seven zero."", ""One three, zero three, one nine seven zero, correct?"", ""Yes."", ""alright, please call your customer number."", ""#oh okay five one five three."", ""five one five three three."", ""Six four zero five."", ""Six four zero five, correct?"", ""Yes."", ""okay, please hold while i confirm the details."", ""Take your time."", ""okay mary, the address on your dashboard reads one two two nine, Long Street, Gainesville, Florida three two six zero one, is that correct?"", ""Yes."", ""So what is your new address?"", ""It's one three eight five."", ""One three eight five."", ""Crestview Terrace."", ""Crestview Terrace."", ""San Antonio."", ""San Antonio."", ""Texas."", ""Texas."", ""Seven eight two one nine."", ""Se-ven eight two one nine."", ""Yeah."", ""Okay Jane, your new address, one three eight five, Crestview Terrace, San Antonio, Texas, seven eight two one nine, correct?"", ""Yes."", ""Alright your address has been successfully changed, you can log into your dashboard to confirm that right after this call."", ""Alright, thank you so much."", ""You are welcome Jane, thank you for calling and do have a lovely day."", ""Yeah you too.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
843,"{""dialogue_id"": ""843"", ""turns"": {""turn_id"": [""insurance_843_000"", ""insurance_843_001"", ""insurance_843_002"", ""insurance_843_003"", ""insurance_843_004"", ""insurance_843_005"", ""insurance_843_006"", ""insurance_843_007"", ""insurance_843_008"", ""insurance_843_009"", ""insurance_843_010"", ""insurance_843_011"", ""insurance_843_012"", ""insurance_843_013"", ""insurance_843_014"", ""insurance_843_015"", ""insurance_843_016"", ""insurance_843_017"", ""insurance_843_018"", ""insurance_843_019"", ""insurance_843_020"", ""insurance_843_021"", ""insurance_843_022"", ""insurance_843_023"", ""insurance_843_024"", ""insurance_843_025"", ""insurance_843_026"", ""insurance_843_027"", ""insurance_843_028"", ""insurance_843_029"", ""insurance_843_030"", ""insurance_843_031"", ""insurance_843_032"", ""insurance_843_033"", ""insurance_843_034"", ""insurance_843_035"", ""insurance_843_036"", ""insurance_843_037"", ""insurance_843_038"", ""insurance_843_039"", ""insurance_843_040"", ""insurance_843_041"", ""insurance_843_042"", ""insurance_843_043"", ""insurance_843_044"", ""insurance_843_045"", ""insurance_843_046"", ""insurance_843_047"", ""insurance_843_048"", ""insurance_843_049"", ""insurance_843_050"", ""insurance_843_051"", ""insurance_843_052"", ""insurance_843_053"", ""insurance_843_054"", ""insurance_843_055"", ""insurance_843_056"", ""insurance_843_057"", ""insurance_843_058"", ""insurance_843_059"", ""insurance_843_060"", ""insurance_843_061"", ""insurance_843_062"", ""insurance_843_063"", ""insurance_843_064"", ""insurance_843_065"", ""insurance_843_066"", ""insurance_843_067"", ""insurance_843_068"", ""insurance_843_069"", ""insurance_843_070"", ""insurance_843_071"", ""insurance_843_072"", ""insurance_843_073"", ""insurance_843_074"", ""insurance_843_075"", ""insurance_843_076"", ""insurance_843_077"", ""insurance_843_078"", ""insurance_843_079"", ""insurance_843_080"", ""insurance_843_081"", ""insurance_843_082"", ""insurance_843_083"", ""insurance_843_084"", ""insurance_843_085"", ""insurance_843_086"", ""insurance_843_087"", ""insurance_843_088"", ""insurance_843_089"", ""insurance_843_090"", ""insurance_843_091"", ""insurance_843_092"", ""insurance_843_093"", ""insurance_843_094"", ""insurance_843_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance. Good afternoon. This is Monica. How are you doing today?"", ""Hello, good afternoon. I've always tried to reach the call centre but theyv'e always placed me on hold for so long that I lose my patience and hangup without getting to talk to anyone.."", ""Oh, I'm so sorry about that. We get so many queries, so most of our agents are usually busy, attending to our numerous customers. We are so sorry. Can I know your name, please? But before that, I would like to inform you that this call is being recorded to help us optimize our services to you."", ""Wait no, you guys also record calls? Is there even any privacy in this country anymore? Why's everyone."", ""#Err we are sorry if this feels like your privacy is being intruded. It's just standard procedure for."", ""That's what you all say. Standard procedure, for what exactly, please?"", ""#Um so the conversations we have with our customers are actually recorded for our dispensation to your requests to be assessed. I can assure you the recordings are used strictly for that purpose. #Uh our company holds it's customers and their interests in high esteem, so be assured we wouldn't do anything to jeopardize your privacy Sir."", ""Hm, that's a bit convincing."", ""Yes Sir. So can I know your name, please?"", ""I'm Matt."", ""Oh nice to meet you, Matt. #Um how are you doing today?"", ""Well r better, now that I have someone to attend to me."", ""Oh great, that's great. That's why we are here. So what can I do for you, Matt?"", ""So initially, when I was trying to get to you guys last week, I just wanted to change my address."", ""Okay?"", ""Yeah, but now I would like to cancel one of my plans too."", ""Alright if I get you correctly, you would like to change the address on your file, and also cancel one of your plans?"", ""Exactly what I just said. I would like to change my address and cancel one of the plans I'm subscribed to."", ""Alright, that's not a problem Sir. So here's what we're going to do. We take it step by step, beginning with the change of address, then we move to cancel the plan you wish you to cancel, okay?"", ""Okay. #Uh what details do I need for my change of or in short, what is involved for the change of address?"", ""Yeah r so first, I'm sure you're effecting the change because you have either moved to a new address or you plan to do."", ""Yeah, yeah, I'm moving with my family to Tenesse next week."", ""Oh great. Tennesse is wonderful."", ""Yeah, yeah, I'm actually moving for job reasons. I just got a job over there, so I have to move for ease. And that's because "", ""Oh okay, great."", ""What?"", ""No no, continue please."", ""#Uh alright, I was just saying that wait, you know what? I should not bore you with all these details. So I'm moving to Tenesse next week, yeah."", ""Oh no, it's fine. But yeah, that's great, so I'm just going to ask a few questions to verify your identity, and then we effect the change to reflect your new address."", ""Okay then."", ""So can I have your full name, that is, your first name and your last name in that order, and your date of birth as well."", ""#Uh my first name is Matt and my last name is Gregory. Sorry, I forgot the other question. I think you were asking "", ""Your date of birth."", ""Yeah, yeah, thanks. My date of birth. I was born on the eight of March, nineteen seventy-five, alongside my twin, Mattias."", ""Oh I see. That's good to know. #Err so right now, I need your customer number."", ""My customer number? Isn't it that eight-digit number? I do not have it here, but let me see if I can recall it. It should be "", ""Oh, you don't have to stress. You could just check the Welcome Email that was sent to you when you newly created your account with us. The details are there."", ""Okay, let me check the wait, could you hang on a second? I think the mail's part of those my son mistakenly wiped recently. It's been causing me lots of trouble since I lost those emails, because I have a lot of vitals there, asides even this. Is there like a way we could work around this, because I do not even know where the last mail copy I got from you is at the moment."", ""Oh so sorry about that. But yeah, it's not a problem if you cannot access the email anymore. You could just give me your phone number, your SSN and the answer to your security question instead."", ""Uh-oh! I have to provide these much details just to confirm I own the account? #Um wait, can't I just do this myself on the portal?"", ""#Err yeah, but that's because we cannot get your customer number at the moment. It would have been easier with that. And yeah, you can do it yourself, but it's still the same procedure there too."", ""Oh really. Well r my phone number is four six nine."", ""Mhm?"", ""five five five."", ""five five five?"", ""six zero seven four."", ""Okay, great. So your phone number is four six nine five five five six zero seven four?"", ""Yap."", ""Okay, great now your SSN?"", ""That's r four four nine zero two."", ""You said four four nine zero?"", ""No, I said zero two."", ""Okay, I got it. #Err you can go on with the rest."", ""#Um I stopped at r zero two? Okay yeah, that's where I stopped, then six nine two eight."", ""That's six nine two eight?"", ""Yap."", ""Okay, great. Alright, so now, can you tell me the answer to your security question, please?"", ""#Err I guess that was Dan? Yeah, it was Dan."", ""Perfect! Now that we are done verifying your identity, I'll need the full addresses, both the old and new to effect the change."", ""Like you need me to call out the old and new addresses to you?"", ""Yeah exactly, so we can effect the change, as you requested."", ""Whew! Okay. I'm currently staying at one forty-eight B, Hillcrest Road, Dallas, Texas, which will be the old address. Did you get that?"", ""Yeah, r you said one forty-eight B, Hillcrest Avenue, Dallas, Texas, right?"", ""No no no, not Avenue, I said Hillcrest Road."", ""Oh, my bad. I'm sorry. I probably heard you wrong. Alright, that has been corrected, so your new address, please?"", ""Hm, so I'll be moving to three twent-four Laurent Road."", ""Laurent Road."", ""Yeah, Nashville, Tennesse."", ""Perfect! So your new address in your file will now reflect three twenty-four, Laurent Road, Nashville, Tennesse."", ""Great, thank you."", ""Yeah, you're welcome. So you mentioned you wanted to cancel one of your plans?"", ""Yeah, yeah, I want to cancel."", ""Okay, which one of them do you wish to cancel, because I can see here you're subcribed to the Homeowner and Automobile plans."", ""Yeah, I would like to cancel the car plan."", ""Oh, the automobile plan? Alright, May I know your reason for cancelling, please?"", ""I r so I-I thought about, like I heard about this you know what? I think I'll I should discuss with Annie what she thinks before I cancel. #Err sorry, Anita is my wife, and I just had a second thought about cancelling and realized I had not even informed her just yet about the cancellation, so I think I should inform her first. Thank you, and sorry for bothering you."", ""#Ah, not a problem at all Sir. Take your time please."", ""Okay, great. Thank you. But r so if I'd eventually cancel, what do I need to do? Do I have to call back, or is it something I can do on the portal myself?"", ""#Err you might actually have to call us back, as the self plan cancelling feature is currently disabled on the portal Sir."", ""Whoa! Really? Your mode of operation is so outdated. I literally have to call you for ever ything, and it's not like you're always available to answer. So annoying!"", ""We are sorry for the discomfort Sir. We actually had the feature enabled before, but you know, it was disabled as we noticed some customers who are not so tech-oriented would mistakenly cancel a plan and would call us, complaining about we suddenly cancelling their plans. So we disabled to avoid such occurrences. We are actually currently working on a lasting solution to that, but until then, you may have to call us to help with plan cancellation and a few other things. And about the."", ""Well I guess we have to get used to waiting long on the phone for long to be attended to then."", ""#Err About the availability, like I said earlier, please understand that we have many agents tending to the unending needs of our numerous valued customers, so you might experience r a slight delay. But please note that we take our time to attend to all our customers, without leaving any query unanswered, so if you cannot wait for the queue on the phone, you may just leave us an email, and we will definitely respond."", ""I guess the email option does it for me."", ""Great, great. We are always glad to help."", ""Mhm."", ""Is there any other question you would like to ask, or is there anything you would like me to do for you?"", ""Nah, thanks. I just asked everything I needed to ask."", ""Okay, great. Please, should you have any questions in the future or anything you would like us to help you with, please, feel free to reach us here, or you could drop an email, we will respond as quickly as possible."", ""Hm, alright."", ""Okay, so mister Matt, thank you for being our valued customer. We hope to continue serving you."", ""Yeah, thanks."", ""Do enjoy the rest of your day."", ""You too."", ""Okay, bye."", ""Yeah, bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
844,"{""dialogue_id"": ""844"", ""turns"": {""turn_id"": [""insurance_844_000"", ""insurance_844_001"", ""insurance_844_002"", ""insurance_844_003"", ""insurance_844_004"", ""insurance_844_005"", ""insurance_844_006"", ""insurance_844_007"", ""insurance_844_008"", ""insurance_844_009"", ""insurance_844_010"", ""insurance_844_011"", ""insurance_844_012"", ""insurance_844_013"", ""insurance_844_014"", ""insurance_844_015"", ""insurance_844_016"", ""insurance_844_017"", ""insurance_844_018"", ""insurance_844_019"", ""insurance_844_020"", ""insurance_844_021"", ""insurance_844_022"", ""insurance_844_023"", ""insurance_844_024"", ""insurance_844_025"", ""insurance_844_026"", ""insurance_844_027"", ""insurance_844_028"", ""insurance_844_029"", ""insurance_844_030"", ""insurance_844_031"", ""insurance_844_032"", ""insurance_844_033"", ""insurance_844_034"", ""insurance_844_035"", ""insurance_844_036"", ""insurance_844_037"", ""insurance_844_038"", ""insurance_844_039"", ""insurance_844_040"", ""insurance_844_041"", ""insurance_844_042"", ""insurance_844_043"", ""insurance_844_044"", ""insurance_844_045"", ""insurance_844_046"", ""insurance_844_047"", ""insurance_844_048"", ""insurance_844_049"", ""insurance_844_050"", ""insurance_844_051"", ""insurance_844_052"", ""insurance_844_053"", ""insurance_844_054"", ""insurance_844_055"", ""insurance_844_056"", ""insurance_844_057"", ""insurance_844_058"", ""insurance_844_059"", ""insurance_844_060"", ""insurance_844_061"", ""insurance_844_062"", ""insurance_844_063"", ""insurance_844_064"", ""insurance_844_065"", ""insurance_844_066"", ""insurance_844_067"", ""insurance_844_068"", ""insurance_844_069"", ""insurance_844_070"", ""insurance_844_071"", ""insurance_844_072"", ""insurance_844_073"", ""insurance_844_074"", ""insurance_844_075"", ""insurance_844_076"", ""insurance_844_077"", ""insurance_844_078"", ""insurance_844_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Good afternoon, my name is John, what can I do for you today?"", ""Hi sir, how are you doing today?"", ""I am fine ma, please call me John ma'am."", ""Oh my bad I am sorry."", ""it's okay."", ""my name is Jessica by the way."", ""okay, Jessica, how are you doing and how may I help you today?"", ""I'm great thank you, I got to find out about Midas insurance company through a friend few days back and I heard you guys have great plans and I thought I should call to create an account and enroll in a plan."", ""okay, thats great, you are welcome, thanks for contacting us ma'am, and I promise you won't regret opening an account with us."", ""I hope so though."", ""I assure you ma'am."", ""if you say so then, okay. So where do I start from?"", ""Alright, first of all I will need some of your details so I input them on the system to create the account."", ""okay, please carry on."", ""your first name and last name ma?"", ""first name is Jessica and last name is Plate."", ""oh-Kay, Jessica Plate. Please your phone number."", ""Alright, four three zero."", ""four three zero."", ""two five nine."", ""two five nine."", ""six six zero three."", ""six six zero three. Oh-Kay."", ""yeah, thats it."", ""to confirm, I have here, four three zero two five nine six six zero three."", ""yeah, it's correct."", ""okay, next is security question. To prevent thieves from accessing your account, this session is very important."", ""oh-Kay."", ""I will call out five security questions now and you are required to choose the one you want and answer it."", ""Okay."", ""The questions are What is your mother's maiden name?What is the name of your childhood best friend?What is the name of your high school?"", ""okay."", ""What is the name of your first pet?. What is the name of your favorite teacher?"", ""okay, I will go with the third question that asked about childhood best friend please."", ""thats the second question actually. But do you confirm that you are going with that?"", ""yes, the one involving my childhood best friend. I can't forget her easily."", ""okay, please what is the answer to that ma'am?"", ""her name is Maltida."", ""okay, now I need your date of birth."", ""alright it's the fifteenth of December, nineteen ninety one."", ""okay, thanks. Next is your street address."", ""oh-Kay, I live at five two sixty-five Townsend avenue, Illinois."", ""okay, your zip code?"", ""two four six."", ""two four six."", ""one two seven."", ""one two seven. Okay, thats two four six one two seven."", ""yes, thats correct."", ""please call out your social security number."", ""okay, please hold on let me bring it out."", ""okay, I'm here for you."", ""Alright, it's two seven seven."", ""two seven seven."", ""zero zero four."", ""zero zero four."", ""six two three."", ""six two three."", ""yeah, thats it."", ""okay, so it's two seven seven. zero zero four. six two three. right?"", ""yes, thats correct."", ""okay, your account has been created successfully, may I have your email address so you can receive important updates as regards your account."", ""yeah!!! It's Jessie five zero two at Gmail dot com."", ""okay, thank you. Your login details has been sent to your mail."", ""okay, thank you very much."", ""would you like to enroll in any plan now."", ""yeah, I would like to do that now. But please can I call back and we continue this conversation."", ""yes, please. You can reach any of our agents anytime you are ready and he or she would help you."", ""okaywhat if I want to speak to you directly? Is that possible?"", ""its under probability, except you want me to call you specially."", ""yeah, thats great!!!. Would like that."", ""okay, is there a time that is comfortable for you ma'am."", ""Yes, in two hours time. Thats by three thirty p. m."", ""okay, will sure do that ma'am."", ""alright, got to go nowwould be expecting your call later."", ""alright ma. Thanks for contacting Midas insurance customer care line."", ""you are welcome."", ""and welcome to the family. Do have a lovely afternoon."", ""thank you."", ""Bye!!!"", ""Bye Bye!!!""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""CreateAccount"", ""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
845,"{""dialogue_id"": ""845"", ""turns"": {""turn_id"": [""insurance_845_000"", ""insurance_845_001"", ""insurance_845_002"", ""insurance_845_003"", ""insurance_845_004"", ""insurance_845_005"", ""insurance_845_006"", ""insurance_845_007"", ""insurance_845_008"", ""insurance_845_009"", ""insurance_845_010"", ""insurance_845_011"", ""insurance_845_012"", ""insurance_845_013"", ""insurance_845_014"", ""insurance_845_015"", ""insurance_845_016"", ""insurance_845_017"", ""insurance_845_018"", ""insurance_845_019"", ""insurance_845_020"", ""insurance_845_021"", ""insurance_845_022"", ""insurance_845_023"", ""insurance_845_024"", ""insurance_845_025"", ""insurance_845_026"", ""insurance_845_027"", ""insurance_845_028"", ""insurance_845_029"", ""insurance_845_030"", ""insurance_845_031"", ""insurance_845_032"", ""insurance_845_033"", ""insurance_845_034"", ""insurance_845_035"", ""insurance_845_036"", ""insurance_845_037"", ""insurance_845_038"", ""insurance_845_039"", ""insurance_845_040"", ""insurance_845_041"", ""insurance_845_042"", ""insurance_845_043"", ""insurance_845_044"", ""insurance_845_045"", ""insurance_845_046"", ""insurance_845_047"", ""insurance_845_048"", ""insurance_845_049"", ""insurance_845_050"", ""insurance_845_051"", ""insurance_845_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello this is Craig with Rivertown Insurance. How are you doing today?"", ""Oh hey there. I am doing great actually. How about you?"", ""I am doing fabulous. Thanks for asking. How can I help you today?"", ""Well I am wanting to see if I can set up a way to like pay automatically? Instead of my bill in the mail I just want to do it online or something."", ""I can help with that. No problem. Let's get started here with your fisr and last name please."", ""Yeah my name is Wendy Jimenez."", ""Thanks Wendy. Can you please spell both your first and last name for me?"", ""Ok. Wendy is W E N D Y and Jimenez is J I M E N E Z."", ""Alrighty I have that entered correctly it looks like. Ok so do you have your account number handy today?"", ""Uh no I don't. I was hoping you can just look it up I have yeah.."", ""No problem at all. I will just need to get a little more inofrmation from you if that's okay?"", ""Yes of course. What do you need?"", ""I need to first get your date of birth please."", ""Six twenty one oh one."", ""So thats is June twenty first two thousand and one?"", ""Yep that's right."", ""Wonderful can you please now provide me with your social security number?"", ""Yeah it's nine zero nine one six five four two seven."", ""Let me just have you repeat that I apologize I had a hard time hearing you for some reason."", ""Oh sorry yeah let me go in another room my boy friend has the tv super loud in here. One second."", ""No problem. I can wait."", ""OK here we go thats better so my social security number is nine zero nine one six five four two seven."", ""So let me juts repeat that back to you nine zero nine one six five four two seven? Does that sound correct?"", ""Yep sure does."", ""Ok and one more thing here to get us in to your account to take a look I will need you to please answer a security question."", ""OK sure no problem."", ""Let's see here ok so I need to know what the name of your favorite teacher was?"", ""Oh ok yeah that would be mister Floyd. My fifth grade teacher."", ""Wonderful looks like we are in. So let's me see here you were wanting to change your payment preference? Is that correct?"", ""Yeah so I keep getting my bill in the mail and want to see if I can like set up repeating payments on like a card or something?"", ""Certaiinly. That is something we can do. I do not see a card on file at this point. What card would you like to add?"", ""Oh good question let me look ok here it is I found it here. it is a visa card. Is that ok?"", ""It is. I will first need you to read me the numbers off the bottom front of the card."", ""Ok so ok four six seven two nine nine one four three nine eight one six six three two."", ""OK let me just read that back to you. You said four six seven two nine nine ine four three nine eight one six six three two?"", ""Yep."", ""Okay next can you tell me the name on the card exactly as it appears?"", ""Yes Wendy J. Jimenez."", ""Thanks Wendy. Now can you please tell me the expiration date on the card?"", ""Yes ten twenty eight."", ""Okay wonderful now last but not least I will need the cvv code for this card."", ""Um let me look I just put it away sorry ok it is two nine four."", ""That'll do it. It looks like you have a balance of one hundred seventeen dollars and fourty five cents. Do you want to go ahead an pay that with this card?"", ""Oh geez. Yeah sure go ahead."", ""Okay that payment will be charged now. I can now set up a date for your future payments to be made for you. Do you have a preference of a date?"", ""Oh cool I get to choose! ok so probably the tenth of each month would be good yeah."", ""Okay I can do that for you. So your next payment will be deducted on the tenth of September."", ""Sounds good to me."", ""Ok well it looks like we have your payment preferences updated. Is there anything else I can help you with today?"", ""Uh no not really. I think that's it. Thanks."", ""Ok well then you have a wonderful day. Thank you for calling Rivertown Insurance."", ""You too. Bye bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
846,"{""dialogue_id"": ""846"", ""turns"": {""turn_id"": [""insurance_846_000"", ""insurance_846_001"", ""insurance_846_002"", ""insurance_846_003"", ""insurance_846_004"", ""insurance_846_005"", ""insurance_846_006"", ""insurance_846_007"", ""insurance_846_008"", ""insurance_846_009"", ""insurance_846_010"", ""insurance_846_011"", ""insurance_846_012"", ""insurance_846_013"", ""insurance_846_014"", ""insurance_846_015"", ""insurance_846_016"", ""insurance_846_017"", ""insurance_846_018"", ""insurance_846_019"", ""insurance_846_020"", ""insurance_846_021"", ""insurance_846_022"", ""insurance_846_023"", ""insurance_846_024"", ""insurance_846_025"", ""insurance_846_026"", ""insurance_846_027"", ""insurance_846_028"", ""insurance_846_029"", ""insurance_846_030"", ""insurance_846_031"", ""insurance_846_032"", ""insurance_846_033"", ""insurance_846_034"", ""insurance_846_035"", ""insurance_846_036"", ""insurance_846_037"", ""insurance_846_038"", ""insurance_846_039"", ""insurance_846_040"", ""insurance_846_041"", ""insurance_846_042"", ""insurance_846_043"", ""insurance_846_044"", ""insurance_846_045"", ""insurance_846_046"", ""insurance_846_047"", ""insurance_846_048"", ""insurance_846_049"", ""insurance_846_050"", ""insurance_846_051"", ""insurance_846_052"", ""insurance_846_053"", ""insurance_846_054"", ""insurance_846_055"", ""insurance_846_056"", ""insurance_846_057"", ""insurance_846_058"", ""insurance_846_059"", ""insurance_846_060"", ""insurance_846_061"", ""insurance_846_062"", ""insurance_846_063""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi good morning, my name is Steve, thank you for calling, how may I help you?"", ""Hi Steve, my name is Jane."", ""Alright Jane. What can I do for you?"", ""I got a deduction from my balance concerning a plan but I didn't initiate the payment and this deduction has actually ruined my plans."", ""Jane I'm so sorry about that."", ""Okay, what's the way out of this."", ""I would like to know if automatic billing is enabled on your dashboard."", ""Au-au-automatic what?"", ""Yes, the automatic billing button is on the left side of your dashboard, kindly check to see if it is enabled."", ""Argh, I can't see any button. All I know is my money is gone and I didn't initiate any payment."", ""I'm so sorry about that Jane but I really need you to confirm if automatic billing is enabled on your dashboard."", ""You sad the button is on the left side of my dashboard?"", ""Yes."", ""I think I found it. It's enabled. Can you disable it already?"", ""Sure, I can but it would require a few process."", ""Okay, please hasten up."", ""Okay ma. I need to verify your account but that's after you must have provide some information about yourself."", ""What information is that?"", ""Your first name, last name, date of birth and customer number."", ""My first name is Jane."", ""J A N E."", ""My last name is Austin."", ""A U S T I N."", ""My date of birth is one zero, one one, one nine seven six."", ""Okay, your customer number please."", ""Is that the eight digit number on my card?"", ""yes, it is."", ""Okay, it's three six nine one."", ""Three six nine one."", ""Four zero two zero."", ""Four zero two zero?"", ""Yes."", ""Hold on please while I verify your identity."", ""Please take your time."", ""it says here that the customer number is invalid. Could you call the numbers for me again?"", ""Sure, three six nine one four zero two two."", ""three six nine one four zero two two correct?"", ""Yes, I mistook the last digit for zero."", ""Oh, that's okay. Hold on while I verify your identity."", ""Okay."", ""Jane Austin, your identity has been verified."", ""Okay, so what next."", ""Hold on while I proceed to cancel the automatic billing."", ""Oh okay."", ""This might take a while I hope you wouldn't mind."", ""All I want is for it to be disabled."", ""The automatic billing has been canceled successfully."", ""Oh, thank you Steve."", ""You're welcome Jane. Is there anything else I can help you with?"", ""yeah."", ""What's that please?"", ""Can I find a nearby insurance agent?"", ""Yes, you can. Where are you located?"", ""Beverly Avenue, Miami."", ""Please provide your zip code."", ""Okay, that's two one seven eight six."", ""Which contact method type would you prefer, phone number or email?"", ""Email."", ""What's your email address?"", ""Janeaustin at yahoo dot com."", ""Okay noted."", ""That's all for now."", ""Thank you for choosing our insurance company. Do have a great day. Bye."", ""Have a great day too. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], []]}}"
847,"{""dialogue_id"": ""847"", ""turns"": {""turn_id"": [""insurance_847_000"", ""insurance_847_001"", ""insurance_847_002"", ""insurance_847_003"", ""insurance_847_004"", ""insurance_847_005"", ""insurance_847_006"", ""insurance_847_007"", ""insurance_847_008"", ""insurance_847_009"", ""insurance_847_010"", ""insurance_847_011"", ""insurance_847_012"", ""insurance_847_013"", ""insurance_847_014"", ""insurance_847_015"", ""insurance_847_016"", ""insurance_847_017"", ""insurance_847_018"", ""insurance_847_019"", ""insurance_847_020"", ""insurance_847_021"", ""insurance_847_022"", ""insurance_847_023"", ""insurance_847_024"", ""insurance_847_025"", ""insurance_847_026"", ""insurance_847_027"", ""insurance_847_028"", ""insurance_847_029"", ""insurance_847_030"", ""insurance_847_031"", ""insurance_847_032"", ""insurance_847_033"", ""insurance_847_034"", ""insurance_847_035"", ""insurance_847_036"", ""insurance_847_037"", ""insurance_847_038"", ""insurance_847_039"", ""insurance_847_040"", ""insurance_847_041"", ""insurance_847_042"", ""insurance_847_043"", ""insurance_847_044"", ""insurance_847_045"", ""insurance_847_046"", ""insurance_847_047"", ""insurance_847_048"", ""insurance_847_049"", ""insurance_847_050"", ""insurance_847_051"", ""insurance_847_052"", ""insurance_847_053"", ""insurance_847_054"", ""insurance_847_055"", ""insurance_847_056"", ""insurance_847_057"", ""insurance_847_058"", ""insurance_847_059"", ""insurance_847_060"", ""insurance_847_061"", ""insurance_847_062"", ""insurance_847_063"", ""insurance_847_064"", ""insurance_847_065"", ""insurance_847_066"", ""insurance_847_067"", ""insurance_847_068"", ""insurance_847_069"", ""insurance_847_070"", ""insurance_847_071"", ""insurance_847_072"", ""insurance_847_073""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good evening, my name is Stacy, thank you for calling, what can I do for you?"", ""Hi Stacy, my name is Raymond Samson."", ""Okay Raymond, what can I do for you?"", ""You can call me Ray for short."", ""Okay that's good."", ""I'm having difficulty logging into my account, all I was getting was incorrect password, Does this mean I have forgotten my password?"", ""I'm afraid so."", ""Please tell me there's a way I can get back my account."", ""Sure. you'll have to reset your password."", ""Oh, good."", ""Before we can do that, I'll have to verify your identity, I hope you wouldn't mind."", ""Not at all."", ""Please provide your first name, last name and date of birth."", ""My first name is Raymond."", ""R A Y M O N D."", ""Last name is Samson."", ""S A M S O N."", ""It's the Samson with a p, so it's SAMPSON."", ""Got it."", ""My date of birth is two eight, one two, one nine nine one."", ""Okay, next is your customer number."", ""I do not have a customer number."", ""Ray, all our customers have customer number. It is located at the bottom left of your insurance card."", ""That means I'll need my card."", ""Yes."", ""Oh, I don't have that with me. Can you hold on just a second?"", ""Yeah, sure."", ""Found it. The eight digit number?"", ""Yes."", ""Two nine one zero."", ""Two nine one zero."", ""Four seven four two."", ""Four seven four two."", ""it's actually Four seven four three."", ""Please listen while I call out the numbers again."", ""Okay."", ""Two nine one zero four seven four three, is that correct?"", ""Yes, that's correct."", ""Please hold on while details is being confirmed."", ""Okay."", ""Your details has been confirmed."", ""O-okay."", ""The email on your dashboard reads Raysampson at gmail dot com, is that right?"", ""Yes, that's my email address."", ""A reset link has been sent to your email."", ""Hold on while I check my email."", ""Okay. Have you seen the link."", ""Not yet. Can you send it again?"", ""Sure, I'll do that. The link has been sent to you again?"", ""I've seen it."", ""Alright Fred, you'll click on that link and input your new password."", ""Okay, I'm doing that. It's done."", ""Your password has been reset successfully. You can log into your dashboard to confirm this after the call."", ""Okay, is there a way a can do this without having to call the help line?"", ""Yeah sure."", ""Kindly put me through."", ""the moment you try to log in and it says incorrect password, you'll click on forgot password and the reset password link will be sent to your mail."", ""Oh, it's so simple."", ""Yes it is."", ""Thank you for putting me through."", ""You're welcome. Is there anything else I can else I can do for you?"", ""Yes. I want to make enquires about your insurance plan types except the life insurance."", ""We have the automobile plan, condo plan, home..."", ""Did you say condo plan?"", ""Yes, condo plan."", ""Okay, you can proceed."", ""We also have the homeowner plan, life plan, pet plan and renters plan. ."", ""I want further details about about the homeowner plan."", ""The basic home plan is one thousand two hundred dollars per year, the home preferred plan is one thousand six hundred dollars per year and the home complete plan is two thousand dollars per year."", ""whenever I'm ready I'll put a call through."", ""Alright Raymond. Is there anything else I can do for you?"", ""That's all."", ""Thanks you for choosing our insurance company. Enjoy the rest of your day."", ""You're welcome. Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
848,"{""dialogue_id"": ""848"", ""turns"": {""turn_id"": [""insurance_848_000"", ""insurance_848_001"", ""insurance_848_002"", ""insurance_848_003"", ""insurance_848_004"", ""insurance_848_005"", ""insurance_848_006"", ""insurance_848_007"", ""insurance_848_008"", ""insurance_848_009"", ""insurance_848_010"", ""insurance_848_011"", ""insurance_848_012"", ""insurance_848_013"", ""insurance_848_014"", ""insurance_848_015"", ""insurance_848_016"", ""insurance_848_017"", ""insurance_848_018"", ""insurance_848_019"", ""insurance_848_020"", ""insurance_848_021"", ""insurance_848_022"", ""insurance_848_023"", ""insurance_848_024"", ""insurance_848_025"", ""insurance_848_026"", ""insurance_848_027"", ""insurance_848_028"", ""insurance_848_029"", ""insurance_848_030"", ""insurance_848_031"", ""insurance_848_032"", ""insurance_848_033"", ""insurance_848_034"", ""insurance_848_035"", ""insurance_848_036"", ""insurance_848_037"", ""insurance_848_038"", ""insurance_848_039"", ""insurance_848_040"", ""insurance_848_041"", ""insurance_848_042"", ""insurance_848_043"", ""insurance_848_044"", ""insurance_848_045"", ""insurance_848_046"", ""insurance_848_047"", ""insurance_848_048"", ""insurance_848_049"", ""insurance_848_050"", ""insurance_848_051"", ""insurance_848_052"", ""insurance_848_053"", ""insurance_848_054"", ""insurance_848_055"", ""insurance_848_056"", ""insurance_848_057"", ""insurance_848_058"", ""insurance_848_059"", ""insurance_848_060"", ""insurance_848_061"", ""insurance_848_062"", ""insurance_848_063"", ""insurance_848_064"", ""insurance_848_065"", ""insurance_848_066"", ""insurance_848_067"", ""insurance_848_068"", ""insurance_848_069"", ""insurance_848_070"", ""insurance_848_071"", ""insurance_848_072"", ""insurance_848_073"", ""insurance_848_074"", ""insurance_848_075"", ""insurance_848_076"", ""insurance_848_077"", ""insurance_848_078"", ""insurance_848_079"", ""insurance_848_080"", ""insurance_848_081"", ""insurance_848_082"", ""insurance_848_083"", ""insurance_848_084"", ""insurance_848_085"", ""insurance_848_086"", ""insurance_848_087"", ""insurance_848_088"", ""insurance_848_089"", ""insurance_848_090"", ""insurance_848_091"", ""insurance_848_092"", ""insurance_848_093"", ""insurance_848_094"", ""insurance_848_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. Max on the line. How are you doing today?"", ""#Uh Hi Max, I'm Fallon. Good morning. How are you?"", ""Hello Fallon, I'm well, thanks. How about you?"", ""I'm good, I'm good, thank you. And how's your day going?"", ""Going great, Fallon. Thanks for asking. #Err I trust yours is going great as well? But before we proceed, please."", ""Y-yeah yeah, I mean no, my day's not going great. I'm calling to report an accident."", ""Sorry to hear that. #Uh but before you proceed with your report, please be informed that all calls to and from the Rivertown Insurance Call Centre are recorded in order to help us serve you better."", ""Hm okay okay, yes regular protocol. #Uh can I just report the accident already?"", ""Yes, definitely, you will report the incident. But first, can I please know what kind of accident you're reporting?"", ""Oh jeez! It's a car accident for crying out loud! It just happened this morning."", ""Oh okay, once again, I'm so sorry to hear that. But for me to be able to log your report, I'll need to locate your file, and I can't do that without verifying your identity. So if you don't mind, I'll need to "", ""Okay? Like you need to know my name and stuff?"", ""Yeah yes, I'll actually need your full name, that's your first name and your last name, I'll also need your date of birth and your customer number. Once we are done identifying you, we locate your file, and then we log your report for the Claims Department to review, yeah."", ""Hm, and how long does it take the claims people to review the uh-huh you know what? My name is Fallon Westley. What else do you need?"", ""Okay, Fallon Westley, that's W-e-s-l-e-y, right?"", ""Nah, mine's with a t, like there's a t after the s."", ""Oh oh yeah, I got it now, Fallon Westley. Got it."", ""Yeah, okay."", ""Okay, Could you please give me your date of birth, and then your phone number?"", ""Hm, that's first August, nineteen eighty-one, and my."", ""#Uh, you said first August, nineteen eighty-one?"", ""Yeah."", ""Alright, you can call your phone number now, please."", ""Okay, seven seven five."", ""Yeah, go on."", ""two nine four."", ""Don't worry, just go on."", ""Okay, zero nine five two."", ""Alright, great. Yeah, can I have your Social Security Number? You may want to call that out slowly, so I get it down correctly."", ""Alright, that's six eight zero nine nine."", ""#Er could you slow down a bit, so I can get it correctly."", ""Oh alright, sorry."", ""Yeah, you said six eight zero?"", ""Yeah, ninety-nine, that is nine."", ""Nine nine?"", ""Yeah, yeah, two nine eight two."", ""Two nine eight two, right?"", ""Yap."", ""Okay, so from what I have here, your full name is Fallon Westley, and your date of birth is zero one zero eight nineteen eighty-one, which is first August, nineteen eighty-one, and "", ""#Uh yeah, yeah."", ""Great, and your phone number is seven seven five two nine four zero nine five two, am I correct?"", ""Yeah."", ""Perfect, so just before I take down your report, can you please tell me the answer to your security question?"", ""Oh, didn't see that coming. Could you please hang on a second, I noted that answer down somewhere but I just hope my baby boy hasn't moved the notepad."", ""Oh sure, please take your time."", ""Alright, thanks."", ""Yeah."", ""#Er I think I found it already, yay! It's a color, brown. I can't even remember why I chose brown. Oh, maybe because of my baby boy's eyes or something. Boy's so lovely and just a replica of his father and oh, yeah, sorry, the answer is brown."", ""Alright, yeah, it's brown."", ""Okay, great. So do I get to give the report now?"", ""Yeah, sure, please. We were just about getting to that."", ""Oh okay, so do I go on or."", ""Yeah, sure, sure."", ""Alright, so I drove down from work this morning at around ten can't really remember the exact time now, don't know if it matters, but yeah, I drove home with no issues, no collision what'soever, and I parked just right outside my lot, and "", ""Like you drove down from work, and everything was fine, right?"", ""Yeah, no issues at all, and "", ""Okay great, go on, go on."", ""Alright, I actually left the office on a coffee break, to steal the time for a quick date, you know, and I actually drove home to pick a file I'll need I had worked on over the night, but forgot to pick it up while going to the office initially. It was more like using a single stone to take down two birds kind of thing, you know?"", ""Yeah, yeah, I get you. So how and when did the accident happen?"", ""Yeah, would you just let me get to that? I'm trying to give all the details as much as I can remember them, okay?"", ""Yeah, sorry. Please, go on."", ""Great, so on my way back out of the apartment, I saw my neighbors in the area gathered around my car. I was like, did something happen to my car or what?"", ""Oh wow."", ""When I got close, I noticed a very large dent on the driver's side of the car, like I had a terrible accident or something. Well from what I could gather, a fast-moving car had apparently hit mine while over-speeding and sped off."", ""Oh, I'm so sorry about the incident. But just to be clear, where did you say you parked the car?"", ""Right outside my parking lot."", ""Okay okay, noted. Lastly, can I have your driver license number, please?"", ""#Er hang on a second. Why don't you give me a oh there's no need for that, sorry. I got it already. So it's four seven two nine nine eight two five."", ""#Er it ends with nine nine eight two five, right?"", ""Yeah, so what next, or is that all I have to do, just to narrate the incident? I thought I would get to make a claim, or how do I go about it?"", ""Yeah, so you can actually make a claim. Would you like to make one?"", ""Yes, definitely. Isn't that the end goal of reporting the incident in the first place?"", ""Okay, yeah, so I have logged your reports into your file, which will be transferred to the claims department for review."", ""Okay?"", ""Alright about making your claim, do you have pictures of the dent? If you don't, please take clear pictures of the dent."", ""Okay, I already did that. I know I have to file some report at a police station."", ""Yeah, exaclty. #Uh you will need to file an FIR, that's the First Information Report at the nearest police station to you, and after that, you submit the report, the clear photo evidences, and yeah, of course, you need your policy documents as well."", ""Alright, and that's it?"", ""#Er yeah, our team will review the documents and send a surveyor to come examine the car, and if it passes the evaluation, you get the settlement to fix it."", ""If it passes? What do you mean, If it passes? I just told you how it all happened, and you say if it passes?"", ""Actually it's not in my capacity to assure you or not, but just do the needful by getting the documents, and your evidences as well, and the team will look into it. May I confirm if you understand all I've just said?"", ""Yeah, your team will look into it, isn't it?"", ""Yeah, yeah, but that's after you have forwarded all the necessaries for consideration. Kindly note that, ma."", ""Hm, okay."", ""Yeah. #Er is there any other thing you would like to ask or for me."", ""#Uh so how long does it take, the review?"", ""Actually, the review takes between three business days to ten business days. After that, you get a check once the case is settled."", ""Whew! I better prep myself to hitch a ride back home with colleagues from work for at least, the next two weeks, isn't it? So much for an insurance company!"", ""We apologize for any inconvenience this may cause you, ma."", ""Mhm, yeah."", ""Should you have any other or further questions in the future, or you need our assistance, please do not hesitate to call us or leave us an email. Thank you for choosing Rivertown Insurance."", ""Yeah."", ""Do have a great day, ma."", ""Yeah, you too."", ""Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
849,"{""dialogue_id"": ""849"", ""turns"": {""turn_id"": [""insurance_849_000"", ""insurance_849_001"", ""insurance_849_002"", ""insurance_849_003"", ""insurance_849_004"", ""insurance_849_005"", ""insurance_849_006"", ""insurance_849_007"", ""insurance_849_008"", ""insurance_849_009"", ""insurance_849_010"", ""insurance_849_011"", ""insurance_849_012"", ""insurance_849_013"", ""insurance_849_014"", ""insurance_849_015"", ""insurance_849_016"", ""insurance_849_017"", ""insurance_849_018"", ""insurance_849_019"", ""insurance_849_020"", ""insurance_849_021"", ""insurance_849_022"", ""insurance_849_023"", ""insurance_849_024"", ""insurance_849_025"", ""insurance_849_026"", ""insurance_849_027"", ""insurance_849_028"", ""insurance_849_029"", ""insurance_849_030"", ""insurance_849_031"", ""insurance_849_032"", ""insurance_849_033"", ""insurance_849_034"", ""insurance_849_035"", ""insurance_849_036"", ""insurance_849_037"", ""insurance_849_038"", ""insurance_849_039"", ""insurance_849_040"", ""insurance_849_041"", ""insurance_849_042"", ""insurance_849_043"", ""insurance_849_044"", ""insurance_849_045"", ""insurance_849_046"", ""insurance_849_047"", ""insurance_849_048"", ""insurance_849_049"", ""insurance_849_050"", ""insurance_849_051"", ""insurance_849_052"", ""insurance_849_053"", ""insurance_849_054"", ""insurance_849_055"", ""insurance_849_056"", ""insurance_849_057"", ""insurance_849_058"", ""insurance_849_059"", ""insurance_849_060"", ""insurance_849_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, thanks for contacting Solid Insurance company."", ""Hi, Good day."", ""Hope you are having a great day?"", ""I hope for better days ahead."", ""Hope everything is fine?, How may I help you today?"", ""I went to the hospital for check up and I was m..diagnosed of a particular sickness that require urgent financial intervention."", ""oh.so sorry about that."", ""No problem, thank you, I will like to file a health claim."", ""Sure thing, we can help with that."", ""Mhm."", ""Please provide us with your first name and last name."", ""My name is Jonathan Praise."", ""mister Jonathan Praise right?"", ""yep."", ""May I have your date of birth and customer number."", ""My date of birth is July seventh, two thousand and two."", ""July seventh, two thousand and two. Is that correct?"", ""Yeah."", ""Your customer number is next, could you please read it out seven one nine."", ""Ok, five two two."", ""Five two two."", ""seven one nine."", ""seven one nine."", ""four six."", ""Four six."", ""Mhm."", ""five two two seven one nine four six. Is that correct please?"", ""Yes it is, Please what is involve in making a health claim please?"", ""Nothing much, after the confirmation of your identity that I will confirm now, a link will be sent to your mail, where you can fill the necessary form."", ""Ok then, thanks."", ""Please hold on, while I verify your identity, your insurance policy is health and automobile right?"", ""Please take your time, yeah you are right."", ""Thanks for you patience, identity confirmed."", ""Thanks."", ""Please provide us with your email address."", ""Ok, pjonath one two two at gmail dots com or Jonathanpraise at yahoo dots com."", ""Ok, thanks, a link will be sent to your email right now, please do well to fill in the necessary information."", ""I will do that right now."", ""when you are done please submit, so we can assess and approve your claim."", ""Thanks."", ""Is there anything else we can do for you."", ""m...yeah, please how can I find an agent in my environment."", ""We have our agent across the State, do you wish to be contacted through your address or phone number."", ""I prefer the phone please."", ""Ok, please provide your phone number so you can be contacted."", ""nine zero seven."", ""nine zero seven."", ""two eight three."", ""two eight three."", ""four four zero three."", ""four four zero three."", ""Thats all."", ""nine zero seven, two eight three, four four zero three, Is that correct."", ""Yeah it is."", ""Our location agent will contact you, feel free to let them know how they can help you."", ""No problem."", ""if any other questions arise, please feel free to contact us anytime."", ""Sure thing."", ""Thanks so much for calling."", ""You are welcome."", ""Goodbye."", ""bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""FindAgent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
850,"{""dialogue_id"": ""850"", ""turns"": {""turn_id"": [""insurance_850_000"", ""insurance_850_001"", ""insurance_850_002"", ""insurance_850_003"", ""insurance_850_004"", ""insurance_850_005"", ""insurance_850_006"", ""insurance_850_007"", ""insurance_850_008"", ""insurance_850_009"", ""insurance_850_010"", ""insurance_850_011"", ""insurance_850_012"", ""insurance_850_013"", ""insurance_850_014"", ""insurance_850_015"", ""insurance_850_016"", ""insurance_850_017"", ""insurance_850_018"", ""insurance_850_019"", ""insurance_850_020"", ""insurance_850_021"", ""insurance_850_022"", ""insurance_850_023"", ""insurance_850_024"", ""insurance_850_025"", ""insurance_850_026"", ""insurance_850_027"", ""insurance_850_028"", ""insurance_850_029"", ""insurance_850_030"", ""insurance_850_031"", ""insurance_850_032"", ""insurance_850_033"", ""insurance_850_034"", ""insurance_850_035"", ""insurance_850_036"", ""insurance_850_037"", ""insurance_850_038"", ""insurance_850_039"", ""insurance_850_040"", ""insurance_850_041"", ""insurance_850_042"", ""insurance_850_043"", ""insurance_850_044"", ""insurance_850_045"", ""insurance_850_046"", ""insurance_850_047"", ""insurance_850_048"", ""insurance_850_049"", ""insurance_850_050"", ""insurance_850_051"", ""insurance_850_052"", ""insurance_850_053"", ""insurance_850_054"", ""insurance_850_055"", ""insurance_850_056"", ""insurance_850_057"", ""insurance_850_058"", ""insurance_850_059"", ""insurance_850_060"", ""insurance_850_061"", ""insurance_850_062"", ""insurance_850_063"", ""insurance_850_064"", ""insurance_850_065"", ""insurance_850_066"", ""insurance_850_067"", ""insurance_850_068"", ""insurance_850_069"", ""insurance_850_070"", ""insurance_850_071"", ""insurance_850_072"", ""insurance_850_073"", ""insurance_850_074"", ""insurance_850_075"", ""insurance_850_076"", ""insurance_850_077"", ""insurance_850_078"", ""insurance_850_079"", ""insurance_850_080""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello. Good morning, Suzanne on the line. thanks for calling Rivertown insurance company. May I know who is speaking and how may I help you?"", ""Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you."", ""Oh great! Thats a good decision you made there as it is the first step to having a wonderful experience with us."", ""Thank you."", ""So, Rivertown insurance is an insurance company that provides insurance for pets, life, automobiles, homeowners, rents, etc and there are several plan types for each of them, each having it's own policies."", ""Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles."", ""If I may ask, what inspired you in making these decisions?"", ""Actually, Ive always wanted to get an insurance for my automobiles but what inspired me recently was a friend of mine who recently had a ghastly accident, thank God he was saved but his car was destroyed beyond repair."", ""Oh goodness..."", ""So I just feel like if he had insured his automobile, he would have been the luckiest man ever even after been saved from the accident."", ""Yeah...thats very correct. Okay, now I think we can go ahead with the account creation, Ill need some of your details and Id like to get them as I make requests for it."", ""Okay...I gottcha."", ""Before we go ahead with that, for more enquiries about the companys profile and recent activities weve been carrying out, you can check the companys website or our social media pages for more details."", ""Oh that would be great, Id like to have the social media handles and the link to the website so that I can check them out after this call."", ""Sure, I can help you with that. Can I have your first name and last name please?"", ""My name is John William."", ""Okay...one second please."", ""Alright."", ""Okay...just for confirmation, the William doesn't have a letter s, right?"", ""No it doesn't."", ""O-okay, W.i.l.l.i.a.m. Can I get your ten digit US telephone number?"", ""Okay...seven six zero."", ""Seven six zero."", ""Six four six, eight two eight two."", ""Seven six zero six four six eight two eight two...is that correct?"", ""Yep..thats it."", ""Good.. youll be getting our weekly and monthly reminder messages through that number."", ""Alright."", ""Okay, now can I have your date of birth."", ""August the tenth, nineteen eighty two."", ""Okay- August the tenth, nineteen eighty two, just a moment please."", ""Yeah sure."", ""Thanks! Your street address and your ZIP code?"", ""Okay, thir-ty four Date Palm drive, Cathedral City, Riverside, California."", ""Okay...ZIP code please."", ""a second please."", ""Sure."", ""Nine two two three four."", ""Good. Ill also need you to give answer to a security question."", ""Oh okay but since it's a security question, isn't it supposed to be personal."", ""Of course, you shouldn't disclose this to anyone but Ill need it cos I'm the one helping you with the account opening."", ""Alright then. So what's the relevance of this security question?"", ""It is needed in cases whereby you forgot your password while trying to login your account, so it's more like a recovery question for your password."", ""Oh I see..perfect, we can go ahead with that."", ""What is the name of your high school?"", ""Wow...I guess I got a lucky security question."", ""(Laughter) yeah, afterall no one would ever forget such."", ""Cathedral high school (boys), Elysian Park, Los Angeles."", ""Okay...one second to type this please."", ""Alright."", ""Los An-geles okay. Great. So that would always be the answer to your security question anytime it is needed."", ""Okay, thanks. Would that be all the details needed for creating the account?"", ""No...your social security number would also be needed please."", ""Alright....a second please. Ill need to look for it."", ""Sure. Please take your time."", ""The social security number, the nine digit one right?"", ""Yes exactly. Could you read out the number please?"", ""Yeah...five four five-zero one- eight two six three."", ""five four five-zero one- eight two six three."", ""Yeah thats right."", ""Great! That would be all the necessary details needed for creating an account with Rivertown Insurance. Youll get a message in the next twenty four hours which confirms that an account has been created in your name."", ""Okay...Ill look forward to that."", ""In the message which would be sent to you through the phone number you gave us in your details, is a link which leads you to enroll for an insurance plan."", ""Alright...I guess thats where I can choose to insure my automobiles."", ""Exactly. Here the insurance agent who is in charge of enrolling customers into a plan would attend to you when you put a call through."", ""Thatd be absolutely great. I really look forward to that and I can't wait to be fully enrolled so I can enjoy the benefits attached to the insurance policies of your organization."", ""We also look forward to doing business with with and were super glad that you chose us amongst several other insurance agencies."", ""Mmh..good."", ""Yeah, thanks. Just so you know, our insurance programs allows you to combine your basic auto insurance with your preferred insurance renewal. By combining these insurance policies, you can lower your policy costs and provide a quicker turn around for your claims."", ""Wow...thats sounds like a good one. Although I do not have a complete understanding of that yet."", ""Yeah...as time goes on, youll get to understand better and be more familiar with those termiss."", ""Absolutely."", ""At the end of this call, you will get a message which entails the link to the companys website and social media page where you will get to see more information about the insurance plans and policies. I believe this would also help you to have a better understanding of your automobile insurance which you're planning to enrol for, pending the time your account would be created."", ""Yeah, Thanks, Ill appreciate that."", ""You are welcome. One more thing, kindly rate our customer service on the website on a scale of one to five based on your satisfaction."", ""Alright. Ill do that."", ""Thanks once again for choosing Riverside insurance agency. We look forward to more pleasant moments with you."", ""Same here."", ""Have a beautiful day ahead sir."", ""You too. Bye for now!"", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
851,"{""dialogue_id"": ""851"", ""turns"": {""turn_id"": [""insurance_851_000"", ""insurance_851_001"", ""insurance_851_002"", ""insurance_851_003"", ""insurance_851_004"", ""insurance_851_005"", ""insurance_851_006"", ""insurance_851_007"", ""insurance_851_008"", ""insurance_851_009"", ""insurance_851_010"", ""insurance_851_011"", ""insurance_851_012"", ""insurance_851_013"", ""insurance_851_014"", ""insurance_851_015"", ""insurance_851_016"", ""insurance_851_017"", ""insurance_851_018"", ""insurance_851_019"", ""insurance_851_020"", ""insurance_851_021"", ""insurance_851_022"", ""insurance_851_023"", ""insurance_851_024"", ""insurance_851_025"", ""insurance_851_026"", ""insurance_851_027"", ""insurance_851_028"", ""insurance_851_029"", ""insurance_851_030"", ""insurance_851_031"", ""insurance_851_032"", ""insurance_851_033"", ""insurance_851_034"", ""insurance_851_035"", ""insurance_851_036"", ""insurance_851_037"", ""insurance_851_038"", ""insurance_851_039"", ""insurance_851_040"", ""insurance_851_041"", ""insurance_851_042"", ""insurance_851_043"", ""insurance_851_044"", ""insurance_851_045"", ""insurance_851_046"", ""insurance_851_047"", ""insurance_851_048"", ""insurance_851_049"", ""insurance_851_050"", ""insurance_851_051"", ""insurance_851_052"", ""insurance_851_053"", ""insurance_851_054"", ""insurance_851_055"", ""insurance_851_056"", ""insurance_851_057"", ""insurance_851_058"", ""insurance_851_059"", ""insurance_851_060"", ""insurance_851_061"", ""insurance_851_062"", ""insurance_851_063"", ""insurance_851_064"", ""insurance_851_065"", ""insurance_851_066"", ""insurance_851_067"", ""insurance_851_068"", ""insurance_851_069"", ""insurance_851_070"", ""insurance_851_071"", ""insurance_851_072"", ""insurance_851_073"", ""insurance_851_074"", ""insurance_851_075"", ""insurance_851_076"", ""insurance_851_077"", ""insurance_851_078"", ""insurance_851_079"", ""insurance_851_080"", ""insurance_851_081"", ""insurance_851_082"", ""insurance_851_083"", ""insurance_851_084"", ""insurance_851_085"", ""insurance_851_086"", ""insurance_851_087"", ""insurance_851_088"", ""insurance_851_089"", ""insurance_851_090"", ""insurance_851_091"", ""insurance_851_092"", ""insurance_851_093"", ""insurance_851_094"", ""insurance_851_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good evening, my name is George, how may I help you?"", ""Good evening George, my name is Kristen Samson."", ""Okay.Can I call you Kristen?"", ""yeah sure."", ""Kristen, what can I do for you?"", ""I I'm a new customer and I want to enroll in an insurance plan."", ""thats no problem Kristen, you'll need to create an account first."", ""can you help me create an account?"", ""Of course yes. I would need some information about you to do that, can I proceed?"", ""Yes, I hope they won't be difficult questions."", ""Not at all, can I proceed?"", ""yes you can."", ""can you provide your first name, last name and phone number?"", ""My first name is Kristen."", ""K R I S T E N?"", ""No, it's CHRISTEN."", ""Okay Christen, you can proceed."", ""My last name is samson."", ""S A M S O N is that correct?"", ""yes it is."", ""Your phone number please."", ""Two one eight."", ""Two one eight."", ""Seven nine seven."", ""Seven nine seven."", ""Zero six five zero."", ""Zero six five zero?"", ""Yes that's it."", ""Okay for your security question, would you prefer your mother's maiden name, the name of your high school or the name of your first pet."", ""I'd prefer my mother's maiden name and that is Steve."", ""Next is your date of birth, street address and State."", ""my date of birth is two one, zero seven, one nine nine three."", ""Two one, zero seven, one nine nine three?"", ""Yes, thats correct."", ""Please proceed with the next detail."", ""Street address is two six, Flow Avenue."", ""Two six, Flow Avenue. Okay, what's your State of residence."", ""Florida."", ""Flo-rida."", ""Is that all?"", ""No, I've got few more questions."", ""Okay shoot."", ""next is your City, zip code and your Social Security Number."", ""My city is Abington MA."", ""Abington MA."", ""Zip code is seven two nine one."", ""Seven two nine one."", ""what's the next detail?"", ""Social Security Number."", ""Six three nine."", ""Six three nine."", ""Eight zero zero."", ""Eight zero zero."", ""Five four zero."", ""Five four zero. Is that correct?"", ""sure."", ""Your account has been created succesfully."", ""O-o-kay."", ""Which of our insurance plans do you want to enroll in?"", ""the thing is I don't know about your plans, could you tell me about your insurance plans?"", ""sure. We have the automobile plan, the condo plan."", ""Condo plan?"", ""Yes, condo plan. We also have the Homeowner plan, life plan, pet plan and renters plan."", ""O-kay."", ""Which would you like to enroll in Christen?"", ""the homeowner plan."", ""We have the basic home which is one thousand two hundred dollars per year, we also have the home preferred plan which is one thousand six hundred dollars per year and we have the home complete which is two thousand dollars per year."", ""I'd go for the home complete plan."", ""Thats two thousand dollars per year."", ""Yes. How do I make payment."", ""I'll need your credit card number, expiration date and CVV."", ""Okay, my credit card number is one six seven zero."", ""One six seven zero."", ""Nine one two six."", ""Nine one two six."", ""Six three eight zero."", ""Six three eight zero."", ""One seven five four."", ""one seven five four."", ""The expiration date is zero two, two zero two four."", ""Ze-ro two, two zero two four?"", ""Yes. The CVV is nine four two."", ""Kindly proceed to make payments."", ""You said the fee is two thousand dollars per year?"", ""Yes, thats correct."", ""Hold on please, the transaction is in progress. Payment made."", ""Hold on whille I confirm your payment."", ""Okay."", ""your payment has been made successfully."", ""How long will it take for the plan to be effective?"", ""It is effective already since your payment has been confirmed."", ""Okay, thank you so much."", ""Is there anything else I can do for you?"", ""that will be all for now."", ""Thank you so much Christen for your time. Do have a lovely evening."", ""Yeah, you too. Bye!""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""EnrollInPlan""], [], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
852,"{""dialogue_id"": ""852"", ""turns"": {""turn_id"": [""insurance_852_000"", ""insurance_852_001"", ""insurance_852_002"", ""insurance_852_003"", ""insurance_852_004"", ""insurance_852_005"", ""insurance_852_006"", ""insurance_852_007"", ""insurance_852_008"", ""insurance_852_009"", ""insurance_852_010"", ""insurance_852_011"", ""insurance_852_012"", ""insurance_852_013"", ""insurance_852_014"", ""insurance_852_015"", ""insurance_852_016"", ""insurance_852_017"", ""insurance_852_018"", ""insurance_852_019"", ""insurance_852_020"", ""insurance_852_021"", ""insurance_852_022"", ""insurance_852_023"", ""insurance_852_024"", ""insurance_852_025"", ""insurance_852_026"", ""insurance_852_027"", ""insurance_852_028"", ""insurance_852_029"", ""insurance_852_030"", ""insurance_852_031"", ""insurance_852_032"", ""insurance_852_033"", ""insurance_852_034"", ""insurance_852_035"", ""insurance_852_036"", ""insurance_852_037"", ""insurance_852_038"", ""insurance_852_039"", ""insurance_852_040"", ""insurance_852_041"", ""insurance_852_042"", ""insurance_852_043"", ""insurance_852_044"", ""insurance_852_045"", ""insurance_852_046"", ""insurance_852_047"", ""insurance_852_048"", ""insurance_852_049"", ""insurance_852_050"", ""insurance_852_051"", ""insurance_852_052"", ""insurance_852_053"", ""insurance_852_054"", ""insurance_852_055"", ""insurance_852_056"", ""insurance_852_057"", ""insurance_852_058"", ""insurance_852_059"", ""insurance_852_060"", ""insurance_852_061"", ""insurance_852_062"", ""insurance_852_063"", ""insurance_852_064"", ""insurance_852_065""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello, Good morning, My name is Katryn, how may i help you."", ""Good morning to you too, My name is Tom Jackson, how are you katryn?"", ""I'm fine sir, how about you?"", ""I'm Great too thanks."", ""How may i help you mister Tom."", ""um...i need help removing a dependent from my insurance plan."", ""hmmm...okay, May i ask why Sir."", ""its nothing serious actually, he already has a coverage with my ex-wife, so don't want to waste cash."", ""okay... before i remove him, i would like to confirm your identity first by asking some few questions...may I?"", ""Yes you can please."", ""okay. please help me with your customer number and please be advice that it comes with an extra cost and it will be added to your next payment date, which is August thirty first, twenty twenty one."", ""okay, no problem with that. the number is two four."", ""two four."", ""eight three nine."", ""eight three nine."", ""four two six."", ""four two six."", ""yeah, that's it."", ""okay, thanks, to confirm this you said, two four eight three nine four two six right?"", ""yes!! correct."", ""okay..next i need your date of birth and do you confirm that Jackson is your surname, while Tom is your first name."", ""Yes, in that other."", ""ok.."", ""date of birth is fourteenth of June nineteen sixty eight."", ""okay.. thank you sir. kindly hold on, while I confirm this details."", ""Okay ma."", ""thanks for your patience, please can i have your policy number?"", ""which is that?"", ""um..the ten digits given to you after registering your plan."", ""ohhh..okay, seen."", ""okay."", ""its five seven nine three."", ""five seven nine three."", ""eight four two zero."", ""eight four two zero."", ""zero six."", ""zero six.."", ""yeah..thats it."", ""To confirm you said, five seven nine three eight four two zero zero six."", ""yes!!"", ""okay.. thanks, i can see you and your dependent enrolled in whole life plan sir."", ""exactly."", ""please can i confirm the surname and first name of your dependent."", ""oh for creazy sake! can you just get on with it, tired of all this questions."", ""I'm am very sorry sir, for security reasons, we are required to know all this before we proceed on anything in anyone account."", ""hmmm...okay, just be quick with this, need to do other things this morning."", ""Thank you sir..please the names if your dependent."", ""His name is Paul Michael."", ""okay thank you."", ""you are welcome."", ""do you confirm the removal of paul Michael from your plan."", ""yes i do please."", ""okay...done."", ""thank you very much."", ""can i help you with anything else before completing this conversation?"", ""nothing else.."", ""okay..than--."", ""sorry, is there any other way this process could have been done without me calling a helpline."", ""yes sir, it could be done on your page and i could send the full procedures to your mail."", ""okay please do."", ""your email address sir?"", ""oh....its sam dot jackson one at gmail dot com."", ""okay...you would get a mail in few minutes now sir."", ""okay.. thank you very much for your help."", ""thank you too sir, do have a nice day ahead sir."", ""you are welcome... have a nice day too.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
853,"{""dialogue_id"": ""853"", ""turns"": {""turn_id"": [""insurance_853_000"", ""insurance_853_001"", ""insurance_853_002"", ""insurance_853_003"", ""insurance_853_004"", ""insurance_853_005"", ""insurance_853_006"", ""insurance_853_007"", ""insurance_853_008"", ""insurance_853_009"", ""insurance_853_010"", ""insurance_853_011"", ""insurance_853_012"", ""insurance_853_013"", ""insurance_853_014"", ""insurance_853_015"", ""insurance_853_016"", ""insurance_853_017"", ""insurance_853_018"", ""insurance_853_019"", ""insurance_853_020"", ""insurance_853_021"", ""insurance_853_022"", ""insurance_853_023"", ""insurance_853_024"", ""insurance_853_025"", ""insurance_853_026"", ""insurance_853_027"", ""insurance_853_028"", ""insurance_853_029"", ""insurance_853_030"", ""insurance_853_031"", ""insurance_853_032"", ""insurance_853_033"", ""insurance_853_034"", ""insurance_853_035"", ""insurance_853_036"", ""insurance_853_037"", ""insurance_853_038"", ""insurance_853_039"", ""insurance_853_040"", ""insurance_853_041"", ""insurance_853_042"", ""insurance_853_043"", ""insurance_853_044"", ""insurance_853_045"", ""insurance_853_046"", ""insurance_853_047"", ""insurance_853_048"", ""insurance_853_049"", ""insurance_853_050"", ""insurance_853_051"", ""insurance_853_052"", ""insurance_853_053"", ""insurance_853_054"", ""insurance_853_055"", ""insurance_853_056"", ""insurance_853_057"", ""insurance_853_058"", ""insurance_853_059"", ""insurance_853_060"", ""insurance_853_061"", ""insurance_853_062"", ""insurance_853_063"", ""insurance_853_064"", ""insurance_853_065"", ""insurance_853_066"", ""insurance_853_067"", ""insurance_853_068"", ""insurance_853_069"", ""insurance_853_070"", ""insurance_853_071"", ""insurance_853_072"", ""insurance_853_073"", ""insurance_853_074"", ""insurance_853_075"", ""insurance_853_076"", ""insurance_853_077"", ""insurance_853_078"", ""insurance_853_079"", ""insurance_853_080"", ""insurance_853_081"", ""insurance_853_082"", ""insurance_853_083"", ""insurance_853_084"", ""insurance_853_085"", ""insurance_853_086"", ""insurance_853_087"", ""insurance_853_088""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling, my name is Thomas, How may i help you today?"", ""#Err- Thomas, Right or Tom?"", ""If Tom is comfortable for you, then it's okay sir."", ""How are you Tom?"", ""I am fine sir and you?"", ""I'm fine too, just bothered about my account."", ""What about your account sir?"", ""I have been trying to login since daybreak, it just seem not to be going through."", ""o-okay- The t-."", ""Yes!"", ""What's that sir?"", ""I have finally gotten through."", ""The account sir?"", ""Yes, i have finally logged in."", ""About that, i was just about explaining to you that we undergo general maintenance every first Wednesday of the month and we send notification mails ahead of the period."", ""You mean i couldn't login due to the maintenance?"", ""Exactly sir, the maintenance just ended."", ""That makes so much sense then."", ""We are so sorry for the inconvenience."", ""Not at all, i should have paid attention because indeed the mail came in yesterday morning."", ""Yes sir, we send mails forty eight and twenty four hours prior to the maintenance period sir."", ""You won't imagine how hard i have been trying only to know that i picked the wrong time."", ""Sorry about that sir, is there any other thing i can do for you sir?"", ""h yes."", ""I'm with you sir."", ""How do you guys charge my account?"", ""If you can provide me with a few details i should be able to help you look that up."", ""Anything."", ""Your full name sir."", ""James Fortune fjames three two at ymail dot com."", ""James Fortune, got that, your date of birth and customer number."", ""Date of birth, twenty five January ninety sixty."", ""Okay sir, customer number?"", ""three five four four four two nine one."", ""three five four four four two nine one?"", ""Yes, that's it."", ""kindly give me a few seconds to check through."", ""Take your time."", ""Okay, James Fortune."", ""Yes?"", ""Sorry, I'm checking through your account, just to let you know I'm still with you."", ""Alright."", ""You are enrolled for the life plan, pet and auto plan."", ""That's correct."", ""Okay sir, you billing frequency here says you are on for auto renewal yearly."", ""yearly."", ""yes sir."", ""are there any other billing frequency as you called it?"", ""Yes sir, we have monthly and yearly to suit your convenience."", ""Can i switch from the yearly to the monthly?"", ""Definitely sir."", ""Let me change to monthly please."", ""That won't be an issue."", ""Okay."", ""I'll need you to help me with answering your security question."", ""oops can i actually remember the security question?"", ""It says here to ask of the name of your first pet?"", ""Oh, Rob, i really loved her you know?"", ""Rob is correct."", ""I can't mix it up, she was a really nice rabbits."", ""Rabbits are admirable."", ""Are you a pet person?"", ""Not really."", ""okay."", ""So do you confirm switching from yearly to monthly billing."", ""Yes i do ."", ""Your new billing frequency will start on the third of September immediately after this current year cycle ends."", ""So I'll start the monthly payment on the third of September?"", ""That's correct sir."", ""Do i have to pay on that exact day."", ""We advise our clients to pay even before the day."", ""i see."", ""However we on our part do send reminders ahead of the due date."", ""Okay."", ""Please note that there's only a five working days grace after which the customer might forfeit the benefits of the plan until renewal."", ""I'll do well to do my part then."", ""Trust you will sir."", ""Yeah, thanks a lot."", ""is there any other thing i can do for you?"", ""oh, i think you have done enough for today."", ""just doing my job."", ""I understand."", ""Please do well to give me rating according to your satisfaction at the end of this call sir."", ""will sure do."", ""Thank you sir."", ""Not a problem."", ""Thank you for calling and do have a wonderful day ahead sir."", ""You too."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
854,"{""dialogue_id"": ""854"", ""turns"": {""turn_id"": [""insurance_854_000"", ""insurance_854_001"", ""insurance_854_002"", ""insurance_854_003"", ""insurance_854_004"", ""insurance_854_005"", ""insurance_854_006"", ""insurance_854_007"", ""insurance_854_008"", ""insurance_854_009"", ""insurance_854_010"", ""insurance_854_011"", ""insurance_854_012"", ""insurance_854_013"", ""insurance_854_014"", ""insurance_854_015"", ""insurance_854_016"", ""insurance_854_017"", ""insurance_854_018"", ""insurance_854_019"", ""insurance_854_020"", ""insurance_854_021"", ""insurance_854_022"", ""insurance_854_023"", ""insurance_854_024"", ""insurance_854_025"", ""insurance_854_026"", ""insurance_854_027"", ""insurance_854_028"", ""insurance_854_029"", ""insurance_854_030"", ""insurance_854_031"", ""insurance_854_032"", ""insurance_854_033"", ""insurance_854_034"", ""insurance_854_035"", ""insurance_854_036"", ""insurance_854_037"", ""insurance_854_038"", ""insurance_854_039"", ""insurance_854_040"", ""insurance_854_041"", ""insurance_854_042"", ""insurance_854_043"", ""insurance_854_044"", ""insurance_854_045"", ""insurance_854_046"", ""insurance_854_047"", ""insurance_854_048"", ""insurance_854_049"", ""insurance_854_050"", ""insurance_854_051"", ""insurance_854_052"", ""insurance_854_053"", ""insurance_854_054"", ""insurance_854_055"", ""insurance_854_056"", ""insurance_854_057"", ""insurance_854_058"", ""insurance_854_059"", ""insurance_854_060"", ""insurance_854_061"", ""insurance_854_062"", ""insurance_854_063"", ""insurance_854_064"", ""insurance_854_065"", ""insurance_854_066"", ""insurance_854_067"", ""insurance_854_068"", ""insurance_854_069"", ""insurance_854_070"", ""insurance_854_071"", ""insurance_854_072"", ""insurance_854_073"", ""insurance_854_074"", ""insurance_854_075"", ""insurance_854_076"", ""insurance_854_077"", ""insurance_854_078"", ""insurance_854_079"", ""insurance_854_080"", ""insurance_854_081"", ""insurance_854_082"", ""insurance_854_083"", ""insurance_854_084"", ""insurance_854_085"", ""insurance_854_086""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling, my name is Dan, how can i help you today?"", ""Hello Dan, How's it going with ya?"", ""Very well sir, how about you?"", ""Quite alright, it's really is a nice weather."", ""Yes it is."", ""m m."", ""So what can i do for you today sir-?"", ""Ben, the name's Ben."", ""Alright Ben, let's have you."", ""I sold my vehicle today for some cash."", ""Okay sir."", ""So I want to cancel the auto insurance plan."", ""Hope all is well sir?"", ""Very well, I'm planning to get another one."", ""that's great sir but it would have been better if you had inform us prior to the sale."", ""Does that mean i won't be able to cancel?"", ""Not at all sir, it just would have been good to know when your previous subscription would be over, that way we can make a suggestion on when to sell."", ""Oh i understand now, i am on the monthly subscription anyway."", ""Oh that's great then."", ""What are the requirements?"", ""That won't be an issue as soon as i verify your identity."", ""Let's get started right away then."", ""Your name and date of birth please?"", ""Edwards Benjamin."", ""Alright."", ""Nineteen six seventy five."", ""Got that, your customer number?"", ""sorry?"", ""Your customer number sir, a unique eight digit provided to you upon registration sir."", ""Oh three five two nine six eight seven two."", ""three five two nine six eight seven two, correct?"", ""That's right."", ""Do hold on sir."", ""Alright."", ""Patience Ben, I'm still with you."", ""No problem."", ""Great, you are currently enrolled on the life, pet and auto plan, yeah?"", ""Yes."", ""And you want to cancel the Auto plan?"", ""Yes."", ""Kindly provide me your policy number for the plan."", ""Policy number?"", ""yes, every plan has their policy number."", ""I don't think i have it."", ""Do you have access to your mail?"", ""Yes."", ""When was your last payment regarding the auto plan?"", ""six seven twenty twenty one."", ""Okay Ben, i need you to check for communications between you and the company on that day."", ""Okay."", ""Can you find it?"", ""Still looking."", ""Alright."", ""I can see the mail."", ""Alright, read me the number directly after the subject."", ""okay, Two nine eight four six five nine one."", ""Very good."", ""Alright, can i close the mail?"", ""Please do."", ""What's next?"", ""Canceling the auto plan means you will no longer be charged for this service and only have access to your active plans benefits."", ""I quite understand that."", ""Moreso, the cancellation will result in deduction of certain amount from your account."", ""How much is it?"", ""Checking for you."", ""Okies."", ""Alright, a sum of two hundred and fifty only."", ""Can my current balance cover it?"", ""You currently have a balance of four thousand and fifty dollars-."", ""Go ahead and make the deductions."", ""Alright, do you confirm the cancellation of your auto plan?"", ""Yes please."", ""Okay, cancell--ing."", ""Alright."", ""Cancelled."", ""Thanks a lot."", ""Date of Cancellation is fourth of August twenty twenty one."", ""Okay."", ""Alright Ben, is there anything you will like me to do for you?"", ""is there any other way to do this without calling an helpline?"", ""As regards this kind of issue, the helpline is your best bet sir."", ""Alright then, thank you so much."", ""You are welcome, do ensure to rate my service according to your satisfaction at the end of this call."", ""Okay Dan."", ""Thank you for calling, do have a wonderful day ahead."", ""And you too Dan. Thank you."", ""You are welcome, bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
855,"{""dialogue_id"": ""855"", ""turns"": {""turn_id"": [""insurance_855_000"", ""insurance_855_001"", ""insurance_855_002"", ""insurance_855_003"", ""insurance_855_004"", ""insurance_855_005"", ""insurance_855_006"", ""insurance_855_007"", ""insurance_855_008"", ""insurance_855_009"", ""insurance_855_010"", ""insurance_855_011"", ""insurance_855_012"", ""insurance_855_013"", ""insurance_855_014"", ""insurance_855_015"", ""insurance_855_016"", ""insurance_855_017"", ""insurance_855_018"", ""insurance_855_019"", ""insurance_855_020"", ""insurance_855_021"", ""insurance_855_022"", ""insurance_855_023"", ""insurance_855_024"", ""insurance_855_025"", ""insurance_855_026"", ""insurance_855_027"", ""insurance_855_028"", ""insurance_855_029"", ""insurance_855_030"", ""insurance_855_031"", ""insurance_855_032"", ""insurance_855_033"", ""insurance_855_034"", ""insurance_855_035"", ""insurance_855_036"", ""insurance_855_037"", ""insurance_855_038"", ""insurance_855_039"", ""insurance_855_040"", ""insurance_855_041"", ""insurance_855_042"", ""insurance_855_043"", ""insurance_855_044"", ""insurance_855_045"", ""insurance_855_046"", ""insurance_855_047"", ""insurance_855_048"", ""insurance_855_049"", ""insurance_855_050"", ""insurance_855_051"", ""insurance_855_052"", ""insurance_855_053"", ""insurance_855_054"", ""insurance_855_055"", ""insurance_855_056"", ""insurance_855_057"", ""insurance_855_058"", ""insurance_855_059"", ""insurance_855_060"", ""insurance_855_061"", ""insurance_855_062"", ""insurance_855_063"", ""insurance_855_064"", ""insurance_855_065"", ""insurance_855_066"", ""insurance_855_067"", ""insurance_855_068"", ""insurance_855_069"", ""insurance_855_070"", ""insurance_855_071"", ""insurance_855_072"", ""insurance_855_073"", ""insurance_855_074"", ""insurance_855_075"", ""insurance_855_076"", ""insurance_855_077"", ""insurance_855_078"", ""insurance_855_079"", ""insurance_855_080"", ""insurance_855_081"", ""insurance_855_082"", ""insurance_855_083"", ""insurance_855_084"", ""insurance_855_085"", ""insurance_855_086"", ""insurance_855_087"", ""insurance_855_088"", ""insurance_855_089"", ""insurance_855_090"", ""insurance_855_091"", ""insurance_855_092"", ""insurance_855_093"", ""insurance_855_094"", ""insurance_855_095"", ""insurance_855_096"", ""insurance_855_097"", ""insurance_855_098"", ""insurance_855_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance. This is Scott. How can I be of help?"", ""#Uh hi, my name is Candy. How's the day going?"", ""It's going great, thanks. How's yours going?"", ""Fine, fine, thanks. It's been fine."", ""Okay, great. What can I do for you, ma'am?"", ""#Er so I called like a few weeks back, and I spoke with an agent, Mike, I guess, can't really remember now."", ""Yeah, agent Mike? Okay?"", ""Yeah, so we like I told him of my desire to insure my car, and he told me of your car package, and subsequently sent me a quote."", ""Okay, that's you requested a quote for an automobile policy for you car, right?"", ""Yeah, anyway, I'm interested in the plan, that's why I'm calling."", ""Okay, great, so you want to enroll in the automobile plan?"", ""Yes, I want to."", ""Alright, good, so which of the plans exactly are you interested in?"", ""I just told you. I want to insure my car."", ""Yeah, yeah, I know. Did the agent get to explain the plans under the Automobile policy to you?"", ""Hm, like the Basic Auto and stuff like that?"", ""Yeah, the Basic Auto, Preferred Auto and the Complete Auto actually, which all."", ""Okay, yeah, I remember I chose the Basic plan, but I really do not mind you running me through the plans again, because I really did not get to understand the coverages properly in the email the other agent sent me."", ""Oh, sure, no problem. That's why we are here to help you to we are here to advice and help you to make the best decision that suits you. So what part of the policy don't you understand, let's start from there."", ""Actually, I just need to understand the plans available under the automobile package and how they work, although, basically, based on what the agent sort of explained, I had it in mind to go with the Basic package, but I think if I know how the rest work properly, I will be confident on which to go for, you know?"", ""Yeah, I totally understand you. #Uh so starting with the Basic plan, it is the least expensive, costing a thousand dollars a year. So it basically covers the the car owner, that is the driver in events of accidents, you know, like the regular accidents that could happen to anyone. So what the Basic plan does for the driver is that it protects the driver if he or she is held responsible for being the cause of the accident, but the advantage is that it covers the driver regardless of whether he or she actually caused the accident or not, that is, so for instance wait, do you understand all I've just said up to this point?"", ""Yeah, sure, I'm flowing. So, but what if the driver did not cause the accident, what happens?"", ""Of course, he or she gets covered. I just mentioned on that, so if a driver is held responsible for an accident, the idea of this plan is to protect the driver from liabilities that may arise from the event. But these liabilities are limited to damages, medical expenses of the injured persons, calculated wages that may have been lost."", ""Oh yeah, I was just going to ask if it covers the lost wages as well."", ""Y-y-yeah, sure, it does, and it goes on to cover other liabilities the driver may incur as a result of the consequences that may have been sufferd by the injured persons in the accident, and all of this protection is granted the driver whether or not, I guess this was what you asked earlier yeah, so the Basic insurance plan provides the driver with all this protection whether or not he or she technically caused the accident he or she is held responsible for. Actually, a lot of people just opt for this without realizing it may not sufficiently cover some incidents they anticipate, but yeah, you have another question concerning the Basic Auto plan or you understand it already?"", ""No, I mean, yeah, I understand it better now. You can go on."", ""Alright, great. So the Preferred Auto is the second of the plans. So basically, this one covers the cost of repairs you would expend on your vehicle if you were involved in a traffic accident, and this is available to the driver regardless of whoever is responsible for the accident, I mean either the insured driver or the other driver. It also covers the costs of repairs for any damage done to properties by collision of the vehicle, you know, like with tress, buildings, gates and other things in that category. The best."", ""#Er wait, sorry, I noticed you mentioned just buildings, trees, gates, and you rounded that off with other things in that category? Could you be more explicit, please?"", ""Oh yeah, I mentioned that because items in that category are quite much, but just know that basically, it covers almost any property the vehicle collides with. But if you need better clarification, I could send you a bronchure to see an exhaustive list of the whole "", ""Oh okay, yeah, you can, but I think I get the idea already."", ""Okay, great, great. #Er so I was just going to mention the best part of the Preferred Auto plan. So this plan actually provides a replacement option for the insured, like you know, if the impact of the collision is so bad on the vehicle that it is totaled, like it is totally useless, the insured may actually be up for a replacement with a vehicle of the same market price or a down payment for another vehicle. That's how much the Preferred Auto plan covers and all this coverage is available for just."", ""#Er that should cost like two thousand dollars, I guess?"", ""No, funnily enough, it's comes at just a thousand and five hundred dollars a year. Rivertown Insurance has always sought to make insurance affordable and available to everyone, so you may notice our prices may not be on the high side like our contemporaries."", ""Hm, I see. But it is a known fact that the premium price might not be an issue, but winning a claim becomes an issue with insurance companies."", ""Oh, no, not at all. I cannot speak of other insurance companies, but Rivertown grants claims once it finds the claim to be true and worthy. We hold our clients' best interests at heart, so servicing your needs is our utmost delight. Most people do not come over with concrete evidence or they report late or they do not file the proper documents, so they lose the claim, and they think it's the insurance company trying to eat their money. In fact, we do advise our clients to make use of the service of a lawyer who knows well about insurance. That's to show you how transparent we are."", ""#Uh okay, so is it just those two plans because I feel like the other agent mentioned something like Auto Comprehensive or is it the Comprehensive Auto now?"", ""#Uh I guess you mean the Complete Auto plan, yeah?"", ""Yeah exactly, Complete Auto, my bad. I actually had the same problem the other day with the other agent, and it's surprising the name is quite simple to remember."", ""Yeah, it is. Well, that's not a problem. The major thing is you basically understanding what it is about, right? So the Preferred I beg your pardon, the Complete Auto, I mean, just like it's name, covers all incidents arising from both the Basic and Preferred Auto plans. But that's not all, it also covers more incidents like providing for a replacement if the insured vehicle is stolen or d-damaged, you know, by natural disasters like flood and all that. So yeah, that's about the Complete Auto plan, and this goes for the two thousand dollars you mentioned earlier. Seems like you are a two thousand dollar insurance kind of lady, right? ."", ""well, maybe, but nah, I don't think I need the Complete package, I mean Plan, but hearing all these now, I think I would just go for the middle one, that's the the one that costs a thousand five hundred dollars, yeah."", ""Oh perfect, that's the Preferred Auto you're talking about. Great, so you're enrolling now, right?"", ""Yeah, I am."", ""Great, so I don't think you're an old customer, no?"", ""#Er no, this is actually my first time with your company."", ""Oh okay, that's great. So first of all, welcome to Rivertown Insurance where it's a win-win for everyone."", ""Yeah. thank you, thank you."", ""Yeah, so now, I'm just going to get down your details, create an account for you, then I enroll you on the Preferred Auto plan. So "", ""Okay."", ""Yeah, so what's your full name?"", ""I'm Candy Vancouver, and I stay in Atlanta."", ""#Er Candy, could you please slowly spell your last name, Vancouver, right?"", ""Yeah, okay. That's V-a-n-c-o-u-v-e-r, yeah."", ""Okay, that's V-a-n-c-u-v-."", ""No, you actually omitted the o. There's an o before the v, so it's c-o-u, not c-u."", ""Yeah, okay okay, my bad. I'm sorry. Got it."", ""Okay."", ""Yeah, so can I have your phone number, please?"", ""Okay, my phone number is seven zero two."", ""Yeah, keep going."", ""Alright, that's seven zero two nine nine nine two eight five seven."", ""Okay, great. So now I'll be asking you a security question right now, so the answer you give will always be used to verify your identity whenever you call or if you need to alter anything on your account with us. Do you understand that?"", ""Yeah, sure."", ""Okay, so what's your favorite color?"", ""That's blue sorry please, red."", ""Okay, so that's red?"", ""Yeah, red, not blue please. Thanks."", ""Great. So can I have your date of birth?"", ""Okay, I was born on Wednesday, eighteenth February, eighty-six."", ""Alright, eighty-six. #Uh your address please, and then the zipcode of your location."", ""#Er two fifty-eight Shallow Drive, off Benjamin Road, that's at Phoenix, Arizona."", ""The zip code, please?"", ""Yeah, eight five zero zero two."", ""Okay, got it. And then, let's have your Social Security Number now."", ""#Er you need that too?"", ""Yeah, we do. It's part of the identification process."", ""Hm, I see. Okay it's five three nine zero four nine two three six."", ""That's five three nine zero four nine two three six, is that correct?"", ""Yeah, you're right."", ""Okay, so quickly I just need you to confirm the details I have down here. So you're Candy Vancouver and your phone number is seven zero two nine nine nine two eight five seven."", ""Yeah, yeah, that's correct."", ""Alright, and your security answer is red, your date of birth is eighteenth February, nineteen eighty-six, and yeah, you stay at two fifty-eight Shallow Drive, off Benjamin Road, Phoenix, Arizona, with the Zip Code eight five zero zero two, right?"", ""Yeah, yeah."", ""Okay, and then your Social Security Number is five three nine hold on a second, I'm trying to."", ""Zero four nine two three six."", ""Yeah, thanks. Perfect! We are done with the account creation, so it's just to enroll you on the plan. So since I have verified your identity already, we just move on to you confirming your interest in enrolling in the plan, and then you give me your card details, and it's done. So I hold on a second please, I'm trying to confirm something here. Oh great, I already got what I so yeah, now I need you to confirm your enrolment on the plan."", ""#Er I confirm. Is that what I should say?"", ""Yeah, yeah, that's fine. And please, confirm the date of enrolment as today, the twenty-ninth of August, twenty twenty-four."", ""#Er I confirm that as well."", ""Great, so you said you're going with the Preferred Auto Plan, right?"", ""Yeah, that's the one. Preferred Auto, yeah."", ""Okay, nice. Now, could you please give me your card details? #Er please, I'll need you to slowly call the digits, so I can get them down at once, and that's the your credit card number first, that's the sixteen digits in the front part of the card, the expiration date, and the CVV, which is the three digits at the back of the card. I need you to call it slowly in that order please."", ""Okay, so the card number is five three nine nine eight three five nine four two six two two nine two seven, and it's expiry date is zero three two five, while the CVV is two zero six."", ""Alright, so your card number is five three nine nine eight three five nine four two six two two nine two seven and the expiration date is March, twenty twenty-five, while the CVV is two zero six, right?"", ""Yeah, you said the CVV is two zero oh yeah, that's correct. Yeah, it's correct."", ""Okay, so the total amount of a thousand five hundred dollars has been deducted from your card ad you have been enrolled on the Preferred Auto plan. Thank you for choosing Rivertown Insurance. Is there anything else you would like me to do for you?"", ""#Er no, thanks."", ""Alright, should you have any questions in the future, or you have anything you want us to help you with, please, do not hesitate to reach out to us. Was a pleasure speaking with you. Do have a nice day, missus Vancouver."", ""Yeah, thank you. And you too."", ""Thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
856,"{""dialogue_id"": ""856"", ""turns"": {""turn_id"": [""insurance_856_000"", ""insurance_856_001"", ""insurance_856_002"", ""insurance_856_003"", ""insurance_856_004"", ""insurance_856_005"", ""insurance_856_006"", ""insurance_856_007"", ""insurance_856_008"", ""insurance_856_009"", ""insurance_856_010"", ""insurance_856_011"", ""insurance_856_012"", ""insurance_856_013"", ""insurance_856_014"", ""insurance_856_015"", ""insurance_856_016"", ""insurance_856_017"", ""insurance_856_018"", ""insurance_856_019"", ""insurance_856_020"", ""insurance_856_021"", ""insurance_856_022"", ""insurance_856_023"", ""insurance_856_024"", ""insurance_856_025"", ""insurance_856_026"", ""insurance_856_027"", ""insurance_856_028"", ""insurance_856_029"", ""insurance_856_030"", ""insurance_856_031"", ""insurance_856_032"", ""insurance_856_033"", ""insurance_856_034"", ""insurance_856_035"", ""insurance_856_036"", ""insurance_856_037"", ""insurance_856_038"", ""insurance_856_039"", ""insurance_856_040"", ""insurance_856_041"", ""insurance_856_042"", ""insurance_856_043"", ""insurance_856_044"", ""insurance_856_045"", ""insurance_856_046"", ""insurance_856_047"", ""insurance_856_048"", ""insurance_856_049"", ""insurance_856_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi this is Amber. Thanks for calling OceanView Insurance customer service. How can I help you today?"", ""Hello. I need to report my change of address."", ""Ok I can help you with that. Would you please provide me with your full name?"", ""My name is Philip Moore Junior."", ""Thanks Philip. Can you please spell your first and last name for me?"", ""Oh sure. It's P H I L I P, Philip and then M O O R E for Moore. Then you know the letters J R for junior."", ""Perfect. Thanks so much."", ""sure."", ""Ok now if you don't mind, please provide me with your policy number."", ""Oh I don't have it."", ""Not a problem. Let's see if we can look you up."", ""ok cool thanks."", ""Let's see. can you please tell me your date of birth."", ""Ok my birthday is three twenty-nine two thousand."", ""Great now please tell me the address associated with the account."", ""It's five five four Canitoon Way in Phoenix Arizona four six five eight eight."", ""Ok just to double check I have five five five Canitoon Way Phoenix Arizona four six five eight eight?"", ""Actually nope it is five five four not five five five. Two fives and a four."", ""Oh! Ok fixed that. Thanks for clarifying! Sometimes it can be hard to hear on these lines."", ""Ya I understand!"", ""Ok next I will need the social security number linked to this account."", ""uh five six one two four three eight eight seven."", ""Ok I got five six one... two four..three eight eight seven. Is that correct?"", ""Yes Ma'am!"", ""Last but not least I will ask you a security question linked to this account. What was the name of your childhood best friend?"", ""Ah ok I am going to go with Arthur."", ""Ok thanks so much. I have your account up now. You are wanting to do a change of address, correct?"", ""Yes ma'am! I am moving tomorrow to Alaska. Quite the change from Arizona! ."", ""Oh my yes it is! I have always wanted to travel to Alaska. What an exciting move!"", ""Yeah I am really excited about it."", ""What date would you like this address change to be set for? Right away or a future date?"", ""Uh I guess we can just do right away since the move is tomorrow and all."", ""Sounds good. I will set it effective today. All future mailing will be sent to your new address. What will your new address be?"", ""Oh ok let me look here I know I know I have it right here in my under this pile of paperwork. One sec."", ""Okay happy to wait while you look."", ""Aha! I found it. Guess I will need to get it memorized huh? Ok it's four sixty two North Element Avenue Anchorage Alaska six five three two two."", ""Great so I have four six two North Element Avenue Anchorage Alaska six five three two two. Is that right?"", ""Yes Ma'am!"", ""Okay great and that will be the address for you, Philip Moore Junior and also Marcy Moore?"", ""Yep. We will be going together ."", ""Wonderful. If you will just give me a moment while this goes through. The computers have been slow today."", ""No problem."", ""How has your day been going so far?"", ""eh pretty good. Just busy packing up last minute things."", ""Yes, moving can be quite the job!"", ""Yeah can't wait to be done with it."", ""Okay it looks like this is going through and you are all set."", ""ok thanks."", ""You're very welcome. Is there anything else I can do for you today mister Moore?"", ""Nope. That's it. Thanks."", ""You have a wonderful day then. Goodbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
857,"{""dialogue_id"": ""857"", ""turns"": {""turn_id"": [""insurance_857_000"", ""insurance_857_001"", ""insurance_857_002"", ""insurance_857_003"", ""insurance_857_004"", ""insurance_857_005"", ""insurance_857_006"", ""insurance_857_007"", ""insurance_857_008"", ""insurance_857_009"", ""insurance_857_010"", ""insurance_857_011"", ""insurance_857_012"", ""insurance_857_013"", ""insurance_857_014"", ""insurance_857_015"", ""insurance_857_016"", ""insurance_857_017"", ""insurance_857_018"", ""insurance_857_019"", ""insurance_857_020"", ""insurance_857_021"", ""insurance_857_022"", ""insurance_857_023"", ""insurance_857_024"", ""insurance_857_025"", ""insurance_857_026"", ""insurance_857_027"", ""insurance_857_028"", ""insurance_857_029"", ""insurance_857_030"", ""insurance_857_031"", ""insurance_857_032"", ""insurance_857_033"", ""insurance_857_034"", ""insurance_857_035"", ""insurance_857_036"", ""insurance_857_037"", ""insurance_857_038"", ""insurance_857_039"", ""insurance_857_040"", ""insurance_857_041"", ""insurance_857_042"", ""insurance_857_043"", ""insurance_857_044"", ""insurance_857_045"", ""insurance_857_046"", ""insurance_857_047"", ""insurance_857_048"", ""insurance_857_049"", ""insurance_857_050"", ""insurance_857_051"", ""insurance_857_052"", ""insurance_857_053"", ""insurance_857_054"", ""insurance_857_055"", ""insurance_857_056"", ""insurance_857_057"", ""insurance_857_058"", ""insurance_857_059"", ""insurance_857_060"", ""insurance_857_061"", ""insurance_857_062"", ""insurance_857_063"", ""insurance_857_064"", ""insurance_857_065"", ""insurance_857_066"", ""insurance_857_067"", ""insurance_857_068"", ""insurance_857_069"", ""insurance_857_070"", ""insurance_857_071"", ""insurance_857_072"", ""insurance_857_073"", ""insurance_857_074"", ""insurance_857_075"", ""insurance_857_076"", ""insurance_857_077"", ""insurance_857_078"", ""insurance_857_079"", ""insurance_857_080"", ""insurance_857_081""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""hello...how can I help you please..my name is Kate."", ""hello Kate."", ""how can I help you."", ""I want to enroll in a plan."", ""okay then should I take you down the offers we have or...."", ""never mind, am going with the condo offer."", ""okay...will share the categories we have under it."", ""okay then."", ""condo basic for five hundred dollars, condo preferred for six hundred dollars."", ""condo basic for five hundred dollars and preferred for six hundred dollars."", ""the benefits are super cool."", ""okay then let's hear it."", ""condo basic comes with fifty percent benefits."", ""condo preferred??"", ""it comes with seventy percent of benefits."", ""wow..looking at the charges, there is no much difference."", ""which one will you prefer sir??"", ""I want the condo preferred then..."", ""let's begin the registration..you last and first name please."", ""my name is Richard Mills."", ""M-I-L-L-S then the Richard."", ""M-I-L-L-S, correct."", ""the date of birth please."", ""for my condo or myself...laughs."", ""yourself sir..."", ""first of September nineteen eighty."", ""first of September nineteen eighty."", ""correct."", ""now I ll need answers concerning your condo."", ""no problem."", ""the condo address please??"", ""one Lakeshore street, Atlanta."", ""one Lakeshore street, Atlanta."", ""yes that's correct."", ""what is the property value sir?? what does it worth."", ""i do understand your question..it worth one hundred thousand dollars."", ""one hundred thousand dollars."", ""yes, correct."", ""your phone number sir."", ""eight nine nine."", ""eight nine nine."", ""two five nine."", ""two five nine."", ""one five six nine."", ""one five six nine."", ""correct."", ""what type of payment would you prefer??"", ""credit card please."", ""can you please your credit card sixteen digits."", ""one two four five."", ""one two four five."", ""seven nine five zero."", ""seven nine five zero."", ""six six five six."", ""six six five six."", ""eight nine five four."", ""eight nine five four."", ""correct."", ""the expiration month and year."", ""October, twenty twenty-five."", ""October, twenty twenty-five."", ""correct."", ""credit card cvv."", ""one four six."", ""one four six."", ""is there anything else ma'am."", ""I will need your email pls."", ""richardmills at yahoo dot com."", ""richardmills at yahoo dot com."", ""correct."", ""the information has been imputed successfully."", ""that's super cool."", ""anything else you want me to do for you."", ""yes...could you please help me make my first payment."", ""okay then......on it....done."", ""wow...so fast..I got debited already."", ""am happy I can serve you well."", ""how do I go about it next time please."", ""go the website, click the make payment button and it automatically withdraw from your account."", ""so easy and sounds simple."", ""thanks for calling sir, pls do well to call again."", ""thanks for coming through...bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], []]}}"
858,"{""dialogue_id"": ""858"", ""turns"": {""turn_id"": [""insurance_858_000"", ""insurance_858_001"", ""insurance_858_002"", ""insurance_858_003"", ""insurance_858_004"", ""insurance_858_005"", ""insurance_858_006"", ""insurance_858_007"", ""insurance_858_008"", ""insurance_858_009"", ""insurance_858_010"", ""insurance_858_011"", ""insurance_858_012"", ""insurance_858_013"", ""insurance_858_014"", ""insurance_858_015"", ""insurance_858_016"", ""insurance_858_017"", ""insurance_858_018"", ""insurance_858_019"", ""insurance_858_020"", ""insurance_858_021"", ""insurance_858_022"", ""insurance_858_023"", ""insurance_858_024"", ""insurance_858_025"", ""insurance_858_026"", ""insurance_858_027"", ""insurance_858_028"", ""insurance_858_029"", ""insurance_858_030"", ""insurance_858_031"", ""insurance_858_032"", ""insurance_858_033"", ""insurance_858_034"", ""insurance_858_035"", ""insurance_858_036"", ""insurance_858_037"", ""insurance_858_038"", ""insurance_858_039"", ""insurance_858_040"", ""insurance_858_041"", ""insurance_858_042"", ""insurance_858_043"", ""insurance_858_044"", ""insurance_858_045"", ""insurance_858_046"", ""insurance_858_047"", ""insurance_858_048"", ""insurance_858_049"", ""insurance_858_050"", ""insurance_858_051"", ""insurance_858_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thanks for calling Smart Insurance customer service. How can I help you?"", ""Hi I would love to change the address on my insurance plan. I guess I have to make a call to change my address?"", ""Sure thing, i can help you with that...may I have your First name and Last name sir?"", ""My name is John Kole."", ""Thank you sir, John Kole.... just to confirm, is Kole spelled K.O.L.E?"", ""No, it is C.O.L.E."", ""Gotcha, Cole. Okay to change your address, I need to have your customer number. You can find this number on your account page in our website."", ""okay, give me a moment, let me look for it."", ""Sure, please take your time."", ""Customer number, hm. Is it the eight digit number below my profile picture?"", ""Yes, exactly, could you read that number to me?"", ""Yeah, one two."", ""one two."", ""three four."", ""three four."", ""five six."", ""five six."", ""seven eight."", ""seven eight."", ""yeah, that's it."", ""okay, one, two, three, four, five, six, seven, eight, is that correct?"", ""yes, that's right."", ""Perfect, now may I have your old address and zip code please?"", ""Yes, it is Two Forty Allen Avenue, San Diego, California, with zip code nine five oh oh oh."", ""Two Forty Allen Avenue, San Diego, California, with zip code nine five oh oh oh, gotcha. Next we need your new address."", ""new address Two Thirty Brooklyn Avenue, San Diego California, zip code five eight oh oh oh."", ""Two Thirty Brooklyn Avenue, San Diego California, zip code five eight oh oh oh. Next we need your birth date."", ""sorry? what birthday? I am not having birthday today."", "", it is the date of birth sir. we need that information to verify your identity."", ""oh okay. sorry I thought you were asking me to celebrate my birthday."", ""not at all sir."", ""my date of birth is September eight, nineteen sixty five."", ""September eight, nineteen sixty five. Gotcha, just a moment please."", ""mhn."", ""alright before I proceed to change your address, may I know the reason you are changing your address?"", ""I just moved to my new apartment."", ""wow, congratulations on your new apartment."", ""thank you, can we just go ahead and change the address?"", ""now just give me some few minutes. okay, so after the change, your new address will be Two Thirty Brooklyn Avenue, San Diego, California with zip code five eight oh oh oh. Do you confirm this address?"", ""Yes I confirm to change my address."", ""Alright, please hang on sir, I will proceed to change your address on the system."", ""Yes sure."", ""okay done. Your new address is Two Thirty Brooklyn Avenue, San Diego, California with zip code Five eight oh oh oh."", ""Thank you, is there any other way to change my address without calling a helpline?"", ""Yes, you can change your address on our website by clicking your profile to edit your address."", ""ok, thanks."", ""Okay. is there anything else I can help you with?"", ""Thanks! I think that's it? Thanks for your help!"", ""Thank you so much sir, one last thing. After this call ends there will be a request for rating my service. please press a number from one to give to rate your satisfaction."", ""okay, I'll do that."", ""Thank you so much sir, have a nice day!"", ""Thanks, you too! Bye!"", ""Bye bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
859,"{""dialogue_id"": ""859"", ""turns"": {""turn_id"": [""insurance_859_000"", ""insurance_859_001"", ""insurance_859_002"", ""insurance_859_003"", ""insurance_859_004"", ""insurance_859_005"", ""insurance_859_006"", ""insurance_859_007"", ""insurance_859_008"", ""insurance_859_009"", ""insurance_859_010"", ""insurance_859_011"", ""insurance_859_012"", ""insurance_859_013"", ""insurance_859_014"", ""insurance_859_015"", ""insurance_859_016"", ""insurance_859_017"", ""insurance_859_018"", ""insurance_859_019"", ""insurance_859_020"", ""insurance_859_021"", ""insurance_859_022"", ""insurance_859_023"", ""insurance_859_024"", ""insurance_859_025"", ""insurance_859_026"", ""insurance_859_027"", ""insurance_859_028"", ""insurance_859_029"", ""insurance_859_030"", ""insurance_859_031"", ""insurance_859_032"", ""insurance_859_033"", ""insurance_859_034"", ""insurance_859_035"", ""insurance_859_036"", ""insurance_859_037"", ""insurance_859_038"", ""insurance_859_039"", ""insurance_859_040"", ""insurance_859_041"", ""insurance_859_042"", ""insurance_859_043"", ""insurance_859_044"", ""insurance_859_045"", ""insurance_859_046"", ""insurance_859_047"", ""insurance_859_048"", ""insurance_859_049"", ""insurance_859_050"", ""insurance_859_051"", ""insurance_859_052"", ""insurance_859_053"", ""insurance_859_054"", ""insurance_859_055"", ""insurance_859_056"", ""insurance_859_057"", ""insurance_859_058"", ""insurance_859_059"", ""insurance_859_060"", ""insurance_859_061"", ""insurance_859_062"", ""insurance_859_063"", ""insurance_859_064"", ""insurance_859_065"", ""insurance_859_066"", ""insurance_859_067"", ""insurance_859_068"", ""insurance_859_069"", ""insurance_859_070"", ""insurance_859_071"", ""insurance_859_072"", ""insurance_859_073"", ""insurance_859_074"", ""insurance_859_075"", ""insurance_859_076"", ""insurance_859_077"", ""insurance_859_078"", ""insurance_859_079"", ""insurance_859_080"", ""insurance_859_081"", ""insurance_859_082"", ""insurance_859_083"", ""insurance_859_084"", ""insurance_859_085"", ""insurance_859_086"", ""insurance_859_087"", ""insurance_859_088"", ""insurance_859_089"", ""insurance_859_090"", ""insurance_859_091"", ""insurance_859_092""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, thank you for calling, my name is Kim, How may i help you today?"", ""Kim as in Korean?"", ""Amenrican Korean."", ""Wow, how are you?"", ""I am fine, how are you too?"", ""I'm good, can be better tho."", ""does it depend on our service?"", ""of course."", ""What can we do to get you back on track?"", ""First i need to check my account balance then get clarity on how to report an automobile accident."", ""Okay, kindly provide me your full name, date of birth and customer number."", ""The name is Simon Bella."", ""Simon Bella, Date of birth please?"", ""eitght eight nineteenninetyt."", ""Your customer number ma?"", ""Three five two four seven eight nine zero."", ""Three five two four seven eight nine zero, yeah?"", ""Correct."", ""Kindly hold while i complete your request."", ""Alirught, it's fine."", ""Are you there ma?"", ""I'm with you, go on?"", ""Okay you have Nine thousand and five."", ""Alright, so how do i report an automobile accident?"", ""Do you want to make the report now?"", ""Is it something i can do now or requires a procedure?"", ""That depends on what and who is involved ma."", ""The vehicle is mine but was destroyed by my step son."", ""Is your step son injured?"", ""Yes, pretty bad."", ""would you like to cover his treatment with your plan?"", ""He's covered by my husband."", ""I see."", ""So how do i make the report?"", ""Oh yes, I'll need your policy number first."", ""Let me get my bag."", ""Alright."", ""Please hold on for me."", ""No problems."", ""Okay I have it."", ""I'm with you."", ""Three five six."", ""Three five six."", ""Two eight four."", ""Two eight four?"", ""Nine seven."", ""Got that i can see here that you are enrolled for an Auto plan."", ""That's correct."", ""Kindly take me through how the accident happened."", ""It happened at exactly one thirty noon today while he was on an errand to the mall just around the neighborhood."", ""Okay."", ""He was cautious of the careless pedestrian and tried to avoid him."", ""I'm with you ma'am."", ""Tr-Trying to take control of the situation, he ran himself into a tree."", ""Alright ma'am, please hold on."", ""Okay."", ""Okay ma, do you have the driver's license number?"", ""I can easily get that."", ""Alright."", ""Eight five three four four two one zero."", ""Eight five three four four two one zero, kindly confirm."", ""That's correct."", ""The Make and model of the vehicle ma?"", ""It's a toyota camry."", ""Model?"", ""Q two two."", ""Q tw-wo two, Good?"", ""Yeah."", ""You said the issue happened today?"", ""Yes."", ""What were the damages?"", ""Asides the injury to my step son?"", ""You said your husband will cover that, innit?"", ""Yes, so you mean the damages to the car?"", ""Yes ma'am."", ""The bonnet was on fire so I'd say it's gone already with the dashboard."", ""Okay."", ""I think the airbags are damaged too because they didn't pop up."", ""Alright, anything else?"", ""Thats all."", ""Okay, would you like to make a claim?"", ""Not yet, I want to be sure i am not missing anything out."", ""That's not a problem you can get an update using your unique book number S N three five four two two to refer back to this filing."", ""Got that."", ""Is there anything else you would like me to do for you?"", ""I don't think so."", ""Alright, I have logged your complaint, be rest assured that every necessary actions will be carried out regarding it."", ""That's great, Thank you so much."", ""Please do well to give me a rating at the end of this call according to your satisfaction."", ""Sure will."", ""Thank you for calling and do have a wonderful day."", ""You too."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [""CheckAccountBalance"", ""ReportAutomobileAccident""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], []]}}"
860,"{""dialogue_id"": ""860"", ""turns"": {""turn_id"": [""insurance_860_000"", ""insurance_860_001"", ""insurance_860_002"", ""insurance_860_003"", ""insurance_860_004"", ""insurance_860_005"", ""insurance_860_006"", ""insurance_860_007"", ""insurance_860_008"", ""insurance_860_009"", ""insurance_860_010"", ""insurance_860_011"", ""insurance_860_012"", ""insurance_860_013"", ""insurance_860_014"", ""insurance_860_015"", ""insurance_860_016"", ""insurance_860_017"", ""insurance_860_018"", ""insurance_860_019"", ""insurance_860_020"", ""insurance_860_021"", ""insurance_860_022"", ""insurance_860_023"", ""insurance_860_024"", ""insurance_860_025"", ""insurance_860_026"", ""insurance_860_027"", ""insurance_860_028"", ""insurance_860_029"", ""insurance_860_030"", ""insurance_860_031"", ""insurance_860_032"", ""insurance_860_033"", ""insurance_860_034"", ""insurance_860_035"", ""insurance_860_036"", ""insurance_860_037"", ""insurance_860_038"", ""insurance_860_039"", ""insurance_860_040"", ""insurance_860_041"", ""insurance_860_042"", ""insurance_860_043"", ""insurance_860_044"", ""insurance_860_045"", ""insurance_860_046"", ""insurance_860_047"", ""insurance_860_048"", ""insurance_860_049"", ""insurance_860_050"", ""insurance_860_051"", ""insurance_860_052"", ""insurance_860_053"", ""insurance_860_054"", ""insurance_860_055"", ""insurance_860_056"", ""insurance_860_057"", ""insurance_860_058"", ""insurance_860_059"", ""insurance_860_060"", ""insurance_860_061"", ""insurance_860_062"", ""insurance_860_063"", ""insurance_860_064"", ""insurance_860_065"", ""insurance_860_066"", ""insurance_860_067"", ""insurance_860_068"", ""insurance_860_069"", ""insurance_860_070"", ""insurance_860_071"", ""insurance_860_072"", ""insurance_860_073"", ""insurance_860_074"", ""insurance_860_075"", ""insurance_860_076"", ""insurance_860_077"", ""insurance_860_078"", ""insurance_860_079"", ""insurance_860_080"", ""insurance_860_081"", ""insurance_860_082"", ""insurance_860_083"", ""insurance_860_084"", ""insurance_860_085"", ""insurance_860_086"", ""insurance_860_087"", ""insurance_860_088"", ""insurance_860_089"", ""insurance_860_090"", ""insurance_860_091"", ""insurance_860_092"", ""insurance_860_093"", ""insurance_860_094"", ""insurance_860_095"", ""insurance_860_096"", ""insurance_860_097"", ""insurance_860_098"", ""insurance_860_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Coastside Insurance. This is Mike. How are you, and how may I be of help this morning?"", ""Hello. I'm Myke. Well r I'm a little under the weather this morning. My wife wouldn't even know because she wouldn't even ask."", ""Oh, so sorry Mike."", ""Thanks. But wait a second, did you say you're Myke as well, as in M-y-k-e?"", ""Oh no, mine is Mike with an i instead of a y. But Myke is Mike, right? ."", ""Yeah right #Uh yeah, so actually, r there is this neighbor few blocks away from mine who got hit recently and replacing the items that were carted away and damaged during the hit would cost and arm and a leg literally . So it sort of opened my eyes to the need to insure myself against such an incident."", ""If I get you correctly, by hit, you mean your neighbor's house was burgled or robbed?"", ""Does that even really matter? All I know is his items were carted away by some hoodlum or thief, I guess, and his house was damaged in the process."", ""Yeah so basically, in insurance, it matters to understand the nature of any incident, so we know how to r anyway, that may not even really matter in this case as you are our priority at the moment and r So, basically."", ""But you understand what I mean?"", ""Yeah, yeah, definitely, I get you Mike. I was just going to say that you need a Home Insurance. But let me quickly."", ""Yeah, that's exactly what I thought. So that costs how much?"", ""#Um so basically, we have different packages under the Home Insurance which all come with different costs and coverage limits. There's the Basic Home package which goes for a thousand and two hundred dollars a year. We also have the Home Preferred which goes for a thousand and six hundred dollars a year, most of our clients go for this package actually, and we have."", ""Okay, great! I'll go for the Basic Preferred package then. You said it cost how much?"", ""#Um, you probably heard me wrong. The Basic Home is different from the Home Preferred, which I just told you most of our clients go for. By the way, I was going to introduce the last package to you as well, the Home Complete, and it costs two thousand dollars a year."", ""Oh okay?"", ""Yeah, may I please confirm if you understand all I've said so far?"", ""Yeah, yeah, I do. But I just thought you were going to tell me the benefits of each package, so I'll be sure of which one to pick."", ""Definitely! So Let me begin with the Basic Home package. The Basic Home basically covers losses caused by theft and vandalism, and like I said earlier, it goes for a thousand and two hundred dollars."", ""Okay?"", ""Yeah, the Home Preferred which is the most popular plan among our clients covers beyond losses caused by theft and vandalism. It also includes any loss caused by fire or flood, and it covers third party injuries, like that of a guest who got injured while in your home."", ""So, like, are you saying if I have a guest over and he or she gets injured in my house, this package covers the hospital bills?"", ""Exactly! Exactly, Mike. And it goes for just a thousand and six hundred dollars a year."", ""#Uh this sounds."", ""Y-yeah, but since you're interested in the third party coverage, then I guess the Home Complete might interest you even better."", ""Oh, really? Tell me about that then."", ""Great! So the Home Complete covers all kinds of losses the Basic Home and Home Preferred packages would cover, and more actually. Basically, it extends the coverage of third party injuries beyond just your guest, to even strangers who get injured on your property and win a lawsuit against you for compensation. There is more. This package also grants you access to an allowance to cover your additional living expenses. You can keep getting this allowance for as long as twenty-four months, but r this is only available to you if your house is seriously damaged to the point that you have to move out till repairs are carried out. Do you understand all I've just said?"", ""Yeah, sure. I do. I for one do not like to wrap my head around sudden injuries, particularly from third parties, so I think I will go for the Complete Home Home Complete package, rather, yeah."", ""Great Yeah, so "", ""#Err just to be sure, the Complete Home, sorry I made that mistake again, the Home Complete package, how much does it cost again?"", ""You got it now. The package costs two thousand dollars a year."", ""Alright, that's fine. But I want to ask, what if I want to pull out of the plan at any time, what must I do, or what are the conditions?"", ""All you need to do is just call us to inform us of your decision, and we will discontinue from further billing you."", ""#Err so when you say from further billing you, it means once I subscribe, I'll be subjected to recurrent payments?"", ""#Um yeah, Mike. We bill our clients automatically to make it easier to make their premium payments when due, so they do not have to through the stress of entering their card details each time they want to make a payment. But of course, like you just asked, whenever any clients wants to pull out of any plan, we discontinue the automatic billing procudure."", ""Yeah yeah, just one more thing, if for instance I have someone who is interested in opening an account with you, does he have to call you, I mean the r helpline, or are there other ways of doing that like an app or something?"", ""Yeah, we do. He or she may not need to call us. We actually have a portal on our website where you could actually do all these by yourself, but our helplines are open as well to make it a seamless process."", ""Oh okay, that's great, because I have this friend who may subscribe to one of your plans soon, but he likes to do things on his own, so, yeah, I'll tell him you have a self-help portal."", ""Okay, great. We have made it easy for everyone and anyone to create an account and do almost anything by themselves through our website. Is that all, or you've got more clarifications to make?"", ""Yeah, that's it. So what do I need to get started?"", ""Okay, so since you're a new customer, I'll need to create an account for you, then I enroll you in your preferred plan, and I'll be needing some details from you to verify your identity like your full name, phone number, an answer to a security question to help further secure your account. Also, I'll need your date of birth, your address, zip code, and very important, your social security number."", ""#Hm okay. So my name is Mike Colby, Mike my first name, Colby, the last."", ""Right. Colby, as in C-o-a-l-b-i-e, right?"", ""No, no no. Colby, as in C-o-l-b-y."", ""Okay, got that. So can you call out your phone number for me, please?"", ""#Um that's r don't know why I keep forgetting these digits. I mean, my daughter has laughed at me severally for always forgetting my digits, but I guess that's because I have a lot on my mind. Wait, hold on a second. Okay, I got it, and that's four eight zero two zero one eight two eight five."", ""Did you say two eight nine?"", ""No, two eight five."", ""Okay, so your phone number is four eight zero two zero one eight two eight five, correct?"", ""Yeah."", ""Perfect! So for your security question, what's your favorite color?"", ""Blue."", ""Okay, so Blue will be your passcode answer whenever we want to verify your identity, so you may want to note it down somewhere."", ""#Uh let me just quickly do that now before I forget."", ""Sure, sure, take your time, please."", ""Alright, I'm done. Thanks."", ""Great. So now may I have your date of birth, please?"", ""That's twenty-ninth March, nineteen seventy-nine."", ""Great! Now I'll need you to call out your address for me."", ""I stay at six seven nine four B Monroe Avenue, Golden Valley, Arizona."", ""Six seven nine four B, that is?"", ""Yeah."", ""Okay, which city exactly, and what's your zip code?"", ""Phoenix, Arizona. And the zip code is eight five two two two?"", ""Okay, r finally, could you please call out your SSN for me, please?"", ""Uh-huh! Will that be necessary?"", ""Yes Sir, it's part of the vitals to verify your identity."", ""#Hm okay eight five two."", ""eight five two."", ""nine five."", ""nine five."", ""three two nine zero."", ""three two nine zero."", ""Yeah, that's it."", ""Alright, so you said you're going with the Home Preferred package which costs two thousand dollars a year?"", ""Yeah."", ""Great. So I'll need your card details to initiate your payment. That will be your card number, the expiration date, and the CVV, in that order. #Err I'll need you to call it slowly, so I can get it correctly."", ""#Hm Could you please hold on a second, let me get my card."", ""Alright, no problem."", ""Gotten it. So the card number, five three nine nine eight three two two."", ""Hold on. Five three nine nine eight three two two?"", ""Yeah. Four one six six four nine two eight."", ""Did you say four nine two eight?"", ""Yeah."", ""Okay, great. Now, the r expiration date and the CVV."", ""It'll expire by March twenty twenty-three. The CVV is the three numbers at the back, right?"", ""Yes, exactly. But wait, so what you can see at the expiration date is zero three two three?"", ""Yeah, can I call the CVV now?"", ""Sure."", ""Nine seven zero."", ""Alright. So I just need you to confirm your enrolment and date of enrolment as today, seventh August twenty twenty-one."", ""I confirm."", ""Alright, just a second, and done! Welcome to Coastside Insurance, mister Myke. You have been enrolled on the Home Preferred plan. Please feel free to ask if you have any questions."", ""#Uh Thank you. I guess that's all."", ""Alright then. If you have any questions in the future or you need help, we are always here to help. Feel free to call us."", ""I will."", ""Alright then. Do have a great day Sir."", ""You too."", ""Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
861,"{""dialogue_id"": ""861"", ""turns"": {""turn_id"": [""insurance_861_000"", ""insurance_861_001"", ""insurance_861_002"", ""insurance_861_003"", ""insurance_861_004"", ""insurance_861_005"", ""insurance_861_006"", ""insurance_861_007"", ""insurance_861_008"", ""insurance_861_009"", ""insurance_861_010"", ""insurance_861_011"", ""insurance_861_012"", ""insurance_861_013"", ""insurance_861_014"", ""insurance_861_015"", ""insurance_861_016"", ""insurance_861_017"", ""insurance_861_018"", ""insurance_861_019"", ""insurance_861_020"", ""insurance_861_021"", ""insurance_861_022"", ""insurance_861_023"", ""insurance_861_024"", ""insurance_861_025"", ""insurance_861_026"", ""insurance_861_027"", ""insurance_861_028"", ""insurance_861_029"", ""insurance_861_030"", ""insurance_861_031"", ""insurance_861_032"", ""insurance_861_033"", ""insurance_861_034"", ""insurance_861_035"", ""insurance_861_036"", ""insurance_861_037"", ""insurance_861_038"", ""insurance_861_039"", ""insurance_861_040"", ""insurance_861_041"", ""insurance_861_042"", ""insurance_861_043"", ""insurance_861_044"", ""insurance_861_045"", ""insurance_861_046"", ""insurance_861_047"", ""insurance_861_048"", ""insurance_861_049"", ""insurance_861_050"", ""insurance_861_051"", ""insurance_861_052"", ""insurance_861_053"", ""insurance_861_054"", ""insurance_861_055"", ""insurance_861_056"", ""insurance_861_057"", ""insurance_861_058"", ""insurance_861_059"", ""insurance_861_060"", ""insurance_861_061"", ""insurance_861_062"", ""insurance_861_063"", ""insurance_861_064"", ""insurance_861_065"", ""insurance_861_066"", ""insurance_861_067"", ""insurance_861_068"", ""insurance_861_069"", ""insurance_861_070"", ""insurance_861_071"", ""insurance_861_072"", ""insurance_861_073"", ""insurance_861_074"", ""insurance_861_075"", ""insurance_861_076"", ""insurance_861_077"", ""insurance_861_078"", ""insurance_861_079"", ""insurance_861_080"", ""insurance_861_081"", ""insurance_861_082"", ""insurance_861_083"", ""insurance_861_084"", ""insurance_861_085""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning, my name is Robin, thank you for calling, how may I help you?"", ""hi my name is Jeremy."", ""Okay Jeremy, how may I help you?"", ""I was discussing with a friend and she told me about how she was able to add a relative of hers to her plan, are you with me?"", ""yes."", ""I would like to know if I can do the same on my plan."", ""Sure you can. You'll have to add the dependent or dependents depending of the number of persons you want to add."", ""you mean I can add more than one person."", ""Of course you can."", ""interesting. I like this already."", ""Before I can add the dependents, you will have to provide some information so I can verify your identity."", ""That can't be a problem."", ""Alright Jeremy, I'll need your first name, last name and your date of birth."", ""first name is Jeremy."", ""J E R E M Y."", ""Last name is Barrack."", ""B A R R A C K?"", ""Yes."", ""Okay, please proceed."", ""My date of birth is two one, zero eight, one nine nine zero."", ""Next is your customer number."", ""Customer number is what?"", ""It's the eight digit number on your insurance card."", ""Oh, I need my insurance card?"", ""Yes you do."", ""Please hold on while I go get it."", ""Okay Jeremy."", ""I have it with me now. You said the eight digit num-ber on my card?"", ""Yes."", ""Thats six two one one."", ""Six two one one."", ""Seven eight zero zero five."", ""Seven eight zero zero five? Thats a nine digit number, I think there's a mistake somewhere. Could you call the numbers again?"", ""Okay, six two one one."", ""Six two one one."", ""Seven eight zero five."", ""Seven eight zero five?"", ""Yes."", ""Please hold on while I verify your identity. Your identity has been verified."", ""Oh, okay."", ""Next is your policy number. It's a ten digit number."", ""One zero seven eight."", ""One zero seven eight."", ""Three nine nine four."", ""Three nine nine four."", ""One four."", ""One four?"", ""Yes, that's it."", ""Jeremy, it shows here that you enrolled for a whole life insurance plan, is that correct?"", ""Yes, Thats correct."", ""Alright Jeremy, to add a dependent, I'll need some information about them."", ""#Okay, but it's two dependents I want to add."", ""Thats not a problem."", ""Could you tell me the first dependent's relationship with you?"", ""She's my wife."", ""Okay, thats your spouse."", ""What's her first name, last name and date of birth."", ""Her first name is Susan."", ""S.u.s.a.n."", ""Last name is Barrack."", ""B.a.r.r.a.c.k."", ""Her date of birth is zero seven, zero three one nine nine three."", ""What's Susan's health issues?"", ""She has cancer."", ""so sorry about that."", ""Yeah, thanks."", ""Could you go ahead and provide same details for the second dependents."", ""her relationship with me is parent."", ""What's their first name, last name and date of birth."", ""Her first name is Lucia."", ""L.u.c.i.a."", ""Her last name Barrack."", ""B.a.r.r.a.c.k."", ""Her date of birth is zero one, zero eight, one nine six seven."", ""Okay, what is Lucia's health issue?"", ""She is healthy and doesn't have any history of illness."", ""Okay, please hold on while I add your dependents."", ""When will it become effected?"", ""Immediately they are added."", ""Okay, you can proceed with it."", ""Susan and Lucia have been added as your dependents successfully."", ""thats it?"", ""Yes Jeremy. Is there anything else I can do for you?"", ""No, that's all."", ""Thank you Jeeremy for choosing our insurance company.Do have a great day. Bye."", ""You're welcome. Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
862,"{""dialogue_id"": ""862"", ""turns"": {""turn_id"": [""insurance_862_000"", ""insurance_862_001"", ""insurance_862_002"", ""insurance_862_003"", ""insurance_862_004"", ""insurance_862_005"", ""insurance_862_006"", ""insurance_862_007"", ""insurance_862_008"", ""insurance_862_009"", ""insurance_862_010"", ""insurance_862_011"", ""insurance_862_012"", ""insurance_862_013"", ""insurance_862_014"", ""insurance_862_015"", ""insurance_862_016"", ""insurance_862_017"", ""insurance_862_018"", ""insurance_862_019"", ""insurance_862_020"", ""insurance_862_021"", ""insurance_862_022"", ""insurance_862_023"", ""insurance_862_024"", ""insurance_862_025"", ""insurance_862_026"", ""insurance_862_027"", ""insurance_862_028"", ""insurance_862_029"", ""insurance_862_030"", ""insurance_862_031"", ""insurance_862_032"", ""insurance_862_033"", ""insurance_862_034"", ""insurance_862_035"", ""insurance_862_036"", ""insurance_862_037"", ""insurance_862_038"", ""insurance_862_039"", ""insurance_862_040"", ""insurance_862_041"", ""insurance_862_042"", ""insurance_862_043"", ""insurance_862_044"", ""insurance_862_045"", ""insurance_862_046"", ""insurance_862_047"", ""insurance_862_048"", ""insurance_862_049"", ""insurance_862_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello my name's Kim, Thank you for calling, how may I help you?"", ""Oh Kim, beautiful morning, how was your night?"", ""My night was fine thank you ma, what-."", ""Trust you are good also."", ""Yes ma'am, What can i do for you today ma?"", ""My name's Mary Thomas, divorced."", ""Okayyyy.."", ""So i already enrolled my son in one of your insurance packages, are you following?"", ""go on ma, I'm with you ma."", ""Just recently, i got to find out that his dad already had him covered."", ""Oh, okayyyy."", ""So i think i should exempt him from my own insurance plans because i would need every penny i can save."", ""Okay ma'am, if i get you right, you want to remove your son as a dependent on your account?"", ""Exactly."", ""Okay ma, I'll need you to provide me some information to help you get on with your request."", ""please go ahead."", ""I presume Mary Thomas is your registered name with us."", ""Yes, Mary Thomas."", ""Please help me with your date of birth and customer number ma."", ""Date of birth is zero five January one nine eight two."", ""Got that."", ""Customer number is Five three three three-."", ""F-five, th-rreee, th-ree, three, okay?"", ""yeah, eight four nine five."", ""eight four nine five so it's five three three three eight four nine five, correct?"", ""yes thats it."", ""Kindly hold on while i run it through the system ma'am."", ""No issues."", ""Okay Ma'am, please provide me with your insurance policy number."", ""I don't think i understand that."", ""It's a ten digit long number you get after enrolling in a plan."", ""Oops, let me run through my mails for it."", ""Alright."", ""i have zero five three four nine seven six two two eight."", ""zero five three four nine seven six two two eight, correct?"", ""yes."", ""Got it, okay, you and your son are under the Term life insurance plan, right?"", ""Yes."", ""Dependent's name is Kent Thomas?"", ""Yes Kent Thomas."", ""Okay ma'am, do you want me to proceed with your request of removing your son from your dependent list?"", ""yes please."", ""Okay dependent has been removed."", ""Thanks Kim."", ""The next insurance charge would be for just you at three hundred dollars for a year and next payment date is zero two October two zero two one."", ""This coming October, yeah?"", ""Yes ma'am."", ""That would not be a problem."", ""Alright ma'am, is there any other thing i can do for you?"", ""You have done enough already, thanks."", ""Okay ma'am, thank you for calling and have a lovely day ahead.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
863,"{""dialogue_id"": ""863"", ""turns"": {""turn_id"": [""insurance_863_000"", ""insurance_863_001"", ""insurance_863_002"", ""insurance_863_003"", ""insurance_863_004"", ""insurance_863_005"", ""insurance_863_006"", ""insurance_863_007"", ""insurance_863_008"", ""insurance_863_009"", ""insurance_863_010"", ""insurance_863_011"", ""insurance_863_012"", ""insurance_863_013"", ""insurance_863_014"", ""insurance_863_015"", ""insurance_863_016"", ""insurance_863_017"", ""insurance_863_018"", ""insurance_863_019"", ""insurance_863_020"", ""insurance_863_021"", ""insurance_863_022"", ""insurance_863_023"", ""insurance_863_024"", ""insurance_863_025"", ""insurance_863_026"", ""insurance_863_027"", ""insurance_863_028"", ""insurance_863_029"", ""insurance_863_030"", ""insurance_863_031"", ""insurance_863_032"", ""insurance_863_033"", ""insurance_863_034"", ""insurance_863_035"", ""insurance_863_036"", ""insurance_863_037"", ""insurance_863_038"", ""insurance_863_039"", ""insurance_863_040"", ""insurance_863_041"", ""insurance_863_042"", ""insurance_863_043"", ""insurance_863_044"", ""insurance_863_045"", ""insurance_863_046"", ""insurance_863_047"", ""insurance_863_048"", ""insurance_863_049"", ""insurance_863_050"", ""insurance_863_051"", ""insurance_863_052"", ""insurance_863_053"", ""insurance_863_054"", ""insurance_863_055"", ""insurance_863_056"", ""insurance_863_057"", ""insurance_863_058"", ""insurance_863_059"", ""insurance_863_060"", ""insurance_863_061"", ""insurance_863_062"", ""insurance_863_063"", ""insurance_863_064"", ""insurance_863_065"", ""insurance_863_066"", ""insurance_863_067"", ""insurance_863_068"", ""insurance_863_069"", ""insurance_863_070"", ""insurance_863_071"", ""insurance_863_072"", ""insurance_863_073"", ""insurance_863_074"", ""insurance_863_075"", ""insurance_863_076"", ""insurance_863_077"", ""insurance_863_078"", ""insurance_863_079"", ""insurance_863_080"", ""insurance_863_081"", ""insurance_863_082"", ""insurance_863_083"", ""insurance_863_084"", ""insurance_863_085"", ""insurance_863_086"", ""insurance_863_087"", ""insurance_863_088"", ""insurance_863_089"", ""insurance_863_090"", ""insurance_863_091"", ""insurance_863_092"", ""insurance_863_093"", ""insurance_863_094"", ""insurance_863_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, Mark speaking, how can I help you today?"", ""#Um, hey hold on one sec-."", ""Sure."", ""Okay, I'm here, okay, I need to know abou- about, how much do y'all cost for my car insurance?"", ""Okay sure, I can help wit-."", ""I drive a Toyota."", ""Sir, one-."", ""A Toyota Forerunner, I think it's an two thousand three. It's bla-."", ""Sir, I'll need some of your information first."", ""It's black, four-, oh yeah what do you need?"", ""I'll need-."", ""Did you get that? My car?"", ""Yes, well no, sir have you gotten insurance with us before?"", ""No, I heard y'all got good deals from-, yea. It's true?"", ""Oh, uh-huh yea. I hear the same thing. ."", ""."", ""Can I get your name?"", ""Oh, yep, My name's Joseph Reed."", ""Reed?"", ""Yep, Reed. R- E- E- D-."", ""Uh-huh. Where you from, Joseph?"", ""Well I grew up-, well I'm from Star City, Arkansas."", ""Uh-huh. And is that where m live now?"", ""No, we m moved something like twenty years ago."", ""Okay, and-."", ""Yea we live closer to the city now. Pine Bluff."", ""Pine Bluff, Arkansas?"", ""Yep."", ""Okay and you said drive and Toy-."", ""Toyota."", ""Yep, Toyota."", ""Forerunner. A Toyotoa Forerunner. It's black."", ""Okay, and the year?"", ""Two Thous- Thousand and and one sec-."", ""Sure."", ""Hey! What year-, Two Thousand and Nine."", ""Okay. And how many miles does it have?"", ""I don't know."", ""Well, are you able to, to- check?"", ""Okay, okay can you- can you hold on for a bit? I'll be."", ""Sure."", ""It's got hold on. I wrote it It's got Eighty-three thousand nine hund- nine hundred. Got that?"", ""Yep Eighty-three thousand nine hundred right?"", ""Yep."", ""Thanks. Now this car's for you? As in- As in you'll be the one driving?"", ""Yes, well my wife, but yep me too."", ""Oh yep, okay what's your wife's name?"", ""My wife?"", ""Yes sir."", ""She's Sarah Reed."", ""S-, A-, R-, A-, H-?"", ""Uh-huh."", ""Great, well we've got a few different options for coverage. Do you know what you want?"", ""What you got?"", ""Well sir, we've a base package of fifty, one hundred, fifty."", ""What's those numbers mean?"", ""Well fifty thousand dollars of per-person injury liability, hundred thousand of per accident, and fifty thousand of property damage."", ""Is that enough for me?"", ""Well, I think I'd recommend that liability coverage because you got an older model, but-."", ""Uh huh."", ""But, I think anyone should have comprehensive and collision, it increases the price a bit, but I wouldn't go without it."", ""Uh huh."", ""It just-, I just think, well it covers damages to your car-."", ""Okay and how much?"", ""Well give me-, for your sir- hold on."", ""Uh huh."", ""For liability insurance of fifty, one hundred, fifty, you're looking at eight hundred annually."", ""What?"", ""Eight hundred."", ""Goodness, okay and with- with comprehensive and collision?"", ""Give me-, that's - well with an upfront payment it can be one thousand a year."", ""What's it per month?"", ""Well if you go the monthly payment route, you're looking at one hundred dollars per month."", ""I guess that- that's not all that bad."", ""You pay upfront and save two hundred dollars."", ""I got you."", ""Hey Joseph, can I ask what made you call Rivertown?"", ""#Ah what's tha- yeah a friend."", ""Oh okay awesome, well I'll go ahead and make an account for you, and we'll get you- get you signed-."", ""Wait no, what- no-. Hold on, I'm not ready to buy it yet-."", ""Oh sure, yep sure. Can I have your phone number and email then to send you the quote?"", ""Oh, yeah my email is J, R, E, E, D, eighteen ninety-six at G-, mail dot come."", ""J, R, E, E, D, one eight nine six at G-, mail dot com?"", ""Yep."", ""And your phone number?"", ""Yep it's eight seven zero, nine nine five, forty two, twenty two."", ""Let me repeat that."", ""Sure."", ""Eight seven zero, nine nine five."", ""Uh huh."", ""four two, two two."", ""Yep, forty two, twenty two."", ""Alright. Well is there anything else I can help you with today mister Reed?"", ""#Uh No, just- I think we're good."", ""Alright well have a great day mister Reed."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
864,"{""dialogue_id"": ""864"", ""turns"": {""turn_id"": [""insurance_864_000"", ""insurance_864_001"", ""insurance_864_002"", ""insurance_864_003"", ""insurance_864_004"", ""insurance_864_005"", ""insurance_864_006"", ""insurance_864_007"", ""insurance_864_008"", ""insurance_864_009"", ""insurance_864_010"", ""insurance_864_011"", ""insurance_864_012"", ""insurance_864_013"", ""insurance_864_014"", ""insurance_864_015"", ""insurance_864_016"", ""insurance_864_017"", ""insurance_864_018"", ""insurance_864_019"", ""insurance_864_020"", ""insurance_864_021"", ""insurance_864_022"", ""insurance_864_023"", ""insurance_864_024"", ""insurance_864_025"", ""insurance_864_026"", ""insurance_864_027"", ""insurance_864_028"", ""insurance_864_029"", ""insurance_864_030"", ""insurance_864_031"", ""insurance_864_032"", ""insurance_864_033"", ""insurance_864_034"", ""insurance_864_035"", ""insurance_864_036"", ""insurance_864_037"", ""insurance_864_038"", ""insurance_864_039"", ""insurance_864_040"", ""insurance_864_041"", ""insurance_864_042"", ""insurance_864_043"", ""insurance_864_044"", ""insurance_864_045"", ""insurance_864_046"", ""insurance_864_047"", ""insurance_864_048"", ""insurance_864_049"", ""insurance_864_050"", ""insurance_864_051"", ""insurance_864_052"", ""insurance_864_053"", ""insurance_864_054"", ""insurance_864_055"", ""insurance_864_056"", ""insurance_864_057"", ""insurance_864_058"", ""insurance_864_059"", ""insurance_864_060"", ""insurance_864_061"", ""insurance_864_062"", ""insurance_864_063"", ""insurance_864_064"", ""insurance_864_065"", ""insurance_864_066"", ""insurance_864_067"", ""insurance_864_068"", ""insurance_864_069"", ""insurance_864_070"", ""insurance_864_071"", ""insurance_864_072"", ""insurance_864_073"", ""insurance_864_074"", ""insurance_864_075"", ""insurance_864_076"", ""insurance_864_077"", ""insurance_864_078"", ""insurance_864_079"", ""insurance_864_080"", ""insurance_864_081"", ""insurance_864_082"", ""insurance_864_083"", ""insurance_864_084"", ""insurance_864_085"", ""insurance_864_086"", ""insurance_864_087"", ""insurance_864_088"", ""insurance_864_089"", ""insurance_864_090"", ""insurance_864_091"", ""insurance_864_092"", ""insurance_864_093"", ""insurance_864_094"", ""insurance_864_095"", ""insurance_864_096"", ""insurance_864_097"", ""insurance_864_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance, Jack speaking, how can I help you today?"", ""Wow, okay good. One min-."", ""Alright-."", ""Yea so, well Hi, who's this again?"", ""I'm Jack with Rivertown Insurance, I see you want to file a claim?"", ""Yea so, the Hurricane that just passed through, Hurricane Dennis."", ""Uh-huh."", ""Well it really got my roof. I'm I'm missing a lot of shingles."", ""I'm sorry to hear th-."", ""Can you help me?"", ""We'll do our bes-."", ""It's really not good, my roof, my fence. Yea it was bad."", ""I'm so sorry, can I get your name and account number?"", ""Hubert Sanchez, let me see if I can find my-, I can give you my address?"", ""Well, if you don't mind, your account number should be - if you've got a bill from us, or an email-."", ""Oh let me look, I think I saw some- I think we got it in our files. We didn't flood thank God."", ""Some good news at least."", ""Got it. The let's see- The account number is- Ready?"", ""Yes sir."", ""Eight three Eight, two one, nine four five."", ""Thank you, mister Hubert Sanchez. Can you give me your date of birth starting with the month?"", ""Sure it's January tenth nineteen eighty nine."", ""Thank you sir. okay, so tell me what- Man it looks like you were right in the middle of the storm. So sorry to hear it."", ""Yea man, so the Hurricane hit last week, right? I meant to call earlier but but you know how these things go."", ""Yes sir, no problem."", ""Good yea, well we didn't get hit as bad as some of them. Like my cousin, they had like seven inches of water, couldn't stop it."", ""That's awful."", ""Yea man, I know, anyways like I said our roof got damaged. Fence down. The wind was rough."", ""Okay, okay. Tell me more about your roof. How many shingles? Any leaking?"", ""It's like the whole backside of my house. well like some of the front, a lot of the back. I didn't see no leaking, but I don't, that don't mean there isn't. You know?"", ""Of course- so some shingles are missing."", ""A lot of shingles."", ""A lot of shingles are missing, no leaking as far-."", ""I mean as far as I know."", ""#mhm Okay. Have you called any roofers about it yet?"", ""Well my brother is he's in construction and he just you know said it was like bad. Like real bad."", ""Okay, I guess he didn't- I'm sure he didn't give you a quote or anything?"", ""I mean like, he said it'd probably be ten grand to fix."", ""Oh okay, so the roof, alright. And you've got a few fence boards down?"", ""No, the whole thing."", ""The whole fence?"", ""Yea like the whole thing."", ""Your fence covers your whole backyard?"", ""oh yea, it wraps-, okay well it's like the whole back wall of the fence. Like the one that's far from the house- You know what I mean?"", ""Sure yep. Okay so missing lots of shingles, fence down. Anything anything else?"", ""Yea, well my wife's pissed she lost her new gardenia's but I'm not between me and you, I don't think it counts."", ""Any other plants?"", ""I mean the fig tree lost some branches and- no nothing else."", ""Okay, any other damage that you've seen so far?"", ""Not that I- I mean the wind was bad. I'm sure some- well nothing else I've seen. I can have someone come-."", ""No, no, no we'll have someone come out who can take a look."", ""Okay."", ""Just wanted to be able to point him in the- you know- in the right direction."", ""Right."", ""Alright so just to verify. You're mister Hubert Sanchez and your address on file is fifteen fourty two Robert Wrigley Drive, Tampa, Florida? Is that still where you live?"", ""Yes sir. That's right."", ""Okay. Well I'm filing a claim on your behalf, mister Sanchez. This is what's next-."", ""Okay."", ""I'll- well I have your claim number. We'll email it to you, but if you want- well the email we have on file is hsanchez at gmail dot com. Is that right?"", ""Yep that's right."", ""Okay we'll email it to you, but do you want to write it down in case you need to call us back? It'd make things quicker."", ""Sure. Let me- Okay go I'm ready."", ""Ready?"", ""Yep."", ""Two Zero Two One."", ""Okay."", ""Dash One Zero."", ""Uh-huh."", ""Dash Zero Zero Fifteen."", ""Two Zero Two One Dash One Zero Dash Zero Zero Fifteen?"", ""Yes sir. So hold- hang on to that. Once your claim- Once I submit it it'll be sent to an adjustor."", ""An adjustor?"", ""Yep an adjustor. They'll come take a look at your house and fence, and your wife's gardenia's."", ""."", ""And give you an estimate- well give us an estimate on the damages. From there we'll I'll be in touch. Again I'm Jack."", ""Thanks Jack."", ""I'll be I'll be in touch with what the next steps are, like like how much we'll pay out and what we'll cover."", ""Okay, okay. So you guys will pay for the roof? My brother told me-."", ""Look we'll have an adjustor come and check it out. I promise I'll try to make it as smooth as possible. I know this can be a a stressful time."", ""Yea man, tell me about it."", ""Right so the adjustor should be able to come in the next couple weeks-."", ""Weeks?"", ""Well there's a ton of business right now-."", ""Man my roof is bad-."", ""I understand sir, but we've got a high volume."", ""Well what do I do about my roof while I wait on you guys?"", ""Well sir, I'd recommend hiring a roofer to come lay some tarp on your roof. Just save the receipt and we should be able to reimburse."", ""Oh for sure?"", ""It's what we normally do-."", ""Alright, Jack right?"", ""Yes sir. Before you go, is this a good callback number? Four Four Eight, Two One Nine, Fourty Eight Fifty Eight?"", ""Yep that's it. Jack- mister Jack, look I can- when I call, you'll be the one who answers?"", ""Well, yea- yea- you can ask for me when you call."", ""Good. Look I got to go- People are coming help me pick up- You know."", ""Right, I hear you. Look your claim is submitted and you should get a copy and an adjustor should call soon to schedule some time to look at your house. Call me back if you need more help."", ""Alright- Hey man thanks for the help."", ""Your welcome, I hope things work out for you-."", ""Alright- Talk to you later."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [""FileClaim""], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
865,"{""dialogue_id"": ""865"", ""turns"": {""turn_id"": [""insurance_865_000"", ""insurance_865_001"", ""insurance_865_002"", ""insurance_865_003"", ""insurance_865_004"", ""insurance_865_005"", ""insurance_865_006"", ""insurance_865_007"", ""insurance_865_008"", ""insurance_865_009"", ""insurance_865_010"", ""insurance_865_011"", ""insurance_865_012"", ""insurance_865_013"", ""insurance_865_014"", ""insurance_865_015"", ""insurance_865_016"", ""insurance_865_017"", ""insurance_865_018"", ""insurance_865_019"", ""insurance_865_020"", ""insurance_865_021"", ""insurance_865_022"", ""insurance_865_023"", ""insurance_865_024"", ""insurance_865_025"", ""insurance_865_026"", ""insurance_865_027"", ""insurance_865_028"", ""insurance_865_029"", ""insurance_865_030"", ""insurance_865_031"", ""insurance_865_032"", ""insurance_865_033"", ""insurance_865_034"", ""insurance_865_035"", ""insurance_865_036"", ""insurance_865_037"", ""insurance_865_038"", ""insurance_865_039"", ""insurance_865_040"", ""insurance_865_041"", ""insurance_865_042"", ""insurance_865_043"", ""insurance_865_044"", ""insurance_865_045"", ""insurance_865_046"", ""insurance_865_047"", ""insurance_865_048"", ""insurance_865_049"", ""insurance_865_050"", ""insurance_865_051"", ""insurance_865_052"", ""insurance_865_053"", ""insurance_865_054"", ""insurance_865_055"", ""insurance_865_056"", ""insurance_865_057"", ""insurance_865_058"", ""insurance_865_059"", ""insurance_865_060"", ""insurance_865_061"", ""insurance_865_062"", ""insurance_865_063"", ""insurance_865_064"", ""insurance_865_065"", ""insurance_865_066"", ""insurance_865_067"", ""insurance_865_068"", ""insurance_865_069"", ""insurance_865_070"", ""insurance_865_071"", ""insurance_865_072"", ""insurance_865_073"", ""insurance_865_074"", ""insurance_865_075"", ""insurance_865_076"", ""insurance_865_077"", ""insurance_865_078"", ""insurance_865_079"", ""insurance_865_080""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Okay Alright here we go. Sorry to keep you waiting. Rivertown Insurance, this John, how can I help today?"", ""yea, this is Tanya."", ""Hi Tonya, how are you doing today?"", ""Oh I'm doing good, who, is this the right person for I think I'm locked out of my account."", ""Okay I can "", ""Yea I've been trying to log in and it says it says that I- too many attempts?"", ""Oh sure. have you- did you forget your password?"", ""No I'm I'm pretty sure it's I haven't changed it and it's the well maybe. I don't know, it's not working. This stupid app it keeps-."", ""Okay, okay. This is what I can do I can go ahead and why don't you tell me the email address your account is-."", ""I don't use email."", ""Okay, well-."", ""I just normally do the print scan thing and I get on and it just didn't this time and I- I don't know."", ""Okay, how about this-."", ""Look I just wanted to- I was told my that I hadn't paid for- and I was trying to pay. They said I didn't."", ""Okay, how about this, Tanya? I can check for you. What's your last name?"", ""Williamiss and I need to be able to- my kids aren't around any more and I just need, can you help me get back on?"", ""I'd be happy to, missus Williamiss Okay and okay I'll need your date of birth and the last four of your social."", ""I was born on November the eighteenth back in sixty five."", ""Okay, November eighteenth nineteen sixty-five."", ""And the last four of my social is twenty one, ninety four."", ""that's not, that doesn't mat-."", ""Sorry twenty one forty nine."", ""There we go. Great and your phone number?"", ""Hold on- Got to, okay Six Three Nine."", ""Uh-huh."", ""Nine One Five."", ""Uh-huh."", ""Three Three Three Five."", ""Perfect. Last thing I'll need you to answer just to be sure it's you. Okay what's your first pet's name?"", ""Oh my first pet? well I had well my first cat we called peaches. And my first dog-."", ""Oh that's right perfect. Thanks missus Williamiss okay now let's see."", ""Yea that cat died at nineteen years old, can you believe that?"", ""Wow. Nineteen. I I didn't know cats lived that long."", ""Yep. And a killer. That he, she would bring the grossest rodents over. I mean dead mice, birds you name it."", ""Cats, wow."", ""Oh yea, that's why I keep em around."", ""Oh you've got more?"", ""Yes sir, I've got two, well I I feed a few of the cats around they you know, the neighborhood and well my husband isn't a fan- Oh I'm just I just, what were we- Oh yea, did you get the things you needed?"", ""Yes ma'am, I just it looks like you didn't pay this month, which is okay but if you'd like, I can we can switch you to an auto-pay."", ""Auto-pay? I, what?"", ""Yes ma'am, auto-pay. The bill comes out each month without you having to to worry about it."", ""Oh, I don't know about that. How does it, I, well I don't how does it do that?"", ""Well missus Williamiss we'd get some of your bank info and-."", ""Oh I don't know about that. What about those I don't, I don't know, I don't think I trust that."", ""Okay or we could you could, we would take your credit or debit card down and just charge it automatically each month."", ""Oh well that that sounds better."", ""Great! Do you want to do that right now? We could do it over the phone. Or I could show you how to do it in the app."", ""But I can't get on the app."", ""Well I think- how about I take you through logging onto the app and we start there?"", ""Okay how how do I-."", ""Just put it on speaker phone-."", ""Oh okay-."", ""Now I just sent you a hold on, I just sent you a text with the, with a link. You can click on that link to go to the app and reset."", ""I don't- Oh I got it."", ""Yep just click it. The app should've, like it should've popped up and you can reset your password right there."", ""Okay what should I set the password to-."", ""Well, maybe-."", ""Oh, I got it, okay-."", ""Ma'am maybe you should go ahead and write it down."", ""Oh yeah I'll, okay."", ""Now, in the app you should see a button- well go back, press the home button on the app- Wait Did you finish your password reset?"", ""Yep, okay I'm at the home- Oh I see a payment button?"", ""Yep there you go- Go to payment options. You see that?"", ""Yep. Payment options, Oh! Okay. What do I-."", ""You just-."", ""Auto-pay Oh yeah auto-pay?"", ""Yep and it'll ask for your card-."", ""Alright, I think I got it-."", ""Great do you- can I do anything else-."", ""Is it is it going to going to pay my bill for this month?"", ""go ahead and, no it won't. You'll have to pay for this yeah you'll- go back to the payment options to pay for this month. Auto-pay takes a little while to to like, kick in."", ""Oh okay, I, well I think I got it."", ""Great! Can I help you with anything else missus Williams?"", ""Can you stay on the line while I - no nevermind I got it."", ""Oh good, well if that's every-."", ""Wait! How do I get back to you- I just- the wait, the hold was like thirty minutes. Don't make me do that again."", ""Oh, well you can always email me with-."", ""I don't use email."", ""Right, right. sorry ma'am you can, whenever you call just ask- just, my extension is four five zero. Dial that after you after you call and you'll get to me."", ""Okay, well good, bye."", ""Okay missus Williamiss have a good day.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
866,"{""dialogue_id"": ""866"", ""turns"": {""turn_id"": [""insurance_866_000"", ""insurance_866_001"", ""insurance_866_002"", ""insurance_866_003"", ""insurance_866_004"", ""insurance_866_005"", ""insurance_866_006"", ""insurance_866_007"", ""insurance_866_008"", ""insurance_866_009"", ""insurance_866_010"", ""insurance_866_011"", ""insurance_866_012"", ""insurance_866_013"", ""insurance_866_014"", ""insurance_866_015"", ""insurance_866_016"", ""insurance_866_017"", ""insurance_866_018"", ""insurance_866_019"", ""insurance_866_020"", ""insurance_866_021"", ""insurance_866_022"", ""insurance_866_023"", ""insurance_866_024"", ""insurance_866_025"", ""insurance_866_026"", ""insurance_866_027"", ""insurance_866_028"", ""insurance_866_029"", ""insurance_866_030"", ""insurance_866_031"", ""insurance_866_032"", ""insurance_866_033"", ""insurance_866_034"", ""insurance_866_035"", ""insurance_866_036"", ""insurance_866_037"", ""insurance_866_038"", ""insurance_866_039"", ""insurance_866_040"", ""insurance_866_041"", ""insurance_866_042"", ""insurance_866_043"", ""insurance_866_044"", ""insurance_866_045"", ""insurance_866_046"", ""insurance_866_047"", ""insurance_866_048"", ""insurance_866_049"", ""insurance_866_050"", ""insurance_866_051"", ""insurance_866_052"", ""insurance_866_053"", ""insurance_866_054"", ""insurance_866_055"", ""insurance_866_056"", ""insurance_866_057"", ""insurance_866_058"", ""insurance_866_059"", ""insurance_866_060"", ""insurance_866_061"", ""insurance_866_062"", ""insurance_866_063"", ""insurance_866_064"", ""insurance_866_065"", ""insurance_866_066"", ""insurance_866_067"", ""insurance_866_068"", ""insurance_866_069"", ""insurance_866_070"", ""insurance_866_071"", ""insurance_866_072"", ""insurance_866_073"", ""insurance_866_074"", ""insurance_866_075"", ""insurance_866_076"", ""insurance_866_077"", ""insurance_866_078"", ""insurance_866_079"", ""insurance_866_080"", ""insurance_866_081"", ""insurance_866_082"", ""insurance_866_083"", ""insurance_866_084"", ""insurance_866_085"", ""insurance_866_086"", ""insurance_866_087"", ""insurance_866_088"", ""insurance_866_089"", ""insurance_866_090"", ""insurance_866_091"", ""insurance_866_092"", ""insurance_866_093"", ""insurance_866_094""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Rivertown Insurance, Jenny speaking, how can I help you today?"", ""Oh- good, finally- Hey so, I've got a poodle- My name's Kim by the way-."", ""Hi Kim, how's your day going?"", ""Oh- good, yeah so I've got a poodle, and- he's pure by the way, purebred."", ""Okay, okay."", ""I was just, I heard that you guys, that there's pet insurance? Is that real?"", ""It sure is, we cover all sorts of pets birds, cats, dogs-."", ""Oh, dog, yes I've got a poodle-."", ""Right, a poodle."", ""Yep. Oh wow, I heard about it but I can't- well I'm glad to hear it's real."", ""Yes ma'am, what would you like-."", ""Well, what does it even you know, cover?"", ""So we have a couple of different options. We've got an a basic package. It covers your standard wellness, you know, checkups, examiss tests, flea and heartworm meds, vaccines. The standard."", ""okay, but like I said we we've got a purebred. My friend's also got one. Her's is a different color, well not that that matters, but you know it-."", ""Uh-huh."", ""Well, hers had this weird stomach thing. Guess how much at the vet. Three grand. Three grand! For a dog! And that's out of pocket. I'm not ready for that-."", ""Well that's what we're here for. ."", ""So you guys have coverage for stuff for stomach things and what not?"", ""Yes ma'am, well, for a bit more up front-."", ""How much more?"", ""Well, our premium covers everything the basic does but well, it covers the basic plus surgeries and things, even some hereditary stuff."", ""Oh, yep the poodles have the stomach things."", ""Yep it would cover stomach issues, like bile issues and stomach surgeries. You know? The big expense stuff."", ""Okay but how much?"", ""Well okay, I'll need- do you have a copy of the vet's records."", ""I forgot, my friend told me I'd need that and I I forgot to have it- give me a minute. Can you hold on for-."", ""Sure thing."", ""Okay I got it, now what?"", ""If you don't mind, I'll need you to go ahead and scan that- or well, if it's easier you can go ahead and take a picture of it."", ""Okay hold up- I'll put you on speaker. Okay, got it."", ""Great, now can you email it to me. My email is jenny R- at Rivertown insurance dot com."", ""Jenny R- at Rivertown insurance dot com."", ""Yep that's an R as in Rodeo."", ""Jenny R, okay."", ""Yep."", ""Why do you need this?"", ""Well, it'll it'll help us identify the pet and give an accurate- well kind of like health insurance. We need some records-."", ""okay."", ""Did you send it? Oh- I see it now. Thanks."", ""So you got it?"", ""Yes ma'am. Let me just- Alright so you are Kim Green?"", ""Yes."", ""If you don't mind, I'll ask you some questions to for verification."", ""Sure."", ""Alright, so when- well first, what's your dog's name?"", ""His name's Rex, He's a year old, He was born sometime in March, last year."", ""Do you-."", ""March fifth I'm pretty sure."", ""Thank you, that was- let's see, March fifth, twenty twenty, and your dog weighs?"", ""Ninety pounds. Well that's what it was last time, I think- I don't know, just a normal big dog."", ""Of course-."", ""I mean he's in good shape, you know. eats well, walk him every day. I know ninety I know it sounds heavy but he's just, it's normal."", ""Right, right, no worries. Yea, poodles are big dogs. Okay and I'll need some information about you if you don't mind."", ""Sure thing. Kim Green, I was born August Sixth ninety four."", ""okay thank you. Oh Eight, Oh Six, Nineteen Ninety Four, Yes?"", ""Yes ma'am."", ""Alright, I'll need your phone number next."", ""Five two one."", ""Uh, huh."", ""Seven Zero Six."", ""Uh huh."", ""Eighty-nine, twenty."", ""Five two one, Seven Zero Six, Eight nine, two zero. Yep?"", ""Yep."", ""Alright thank you- just a couple more things to save you into our system-."", ""Wait what's this even going to cost me-."", ""Sure well, let me just get-."", ""Just tell me-."", ""Okay well, it usually comes to about a thousand a year for the premium, which is what it sounds like you need."", ""A thousand?"", ""Right, which is only about eighty dollars a month but that covers it covers everything that could go wrong. You know even accidents. But if you let me-."", ""Okay, okay."", ""If you let me get you into our system I can give you an exact amount-."", ""Okay sure."", ""Your social security number?"", ""Social, yep two three two, eighty five, five five two, nine."", ""Two three two, eight five, five five, two nine? Okay and."", ""Yep."", ""Last thing is to get a little security question to to well, to verify that you are, well you."", ""Oh, yeah let's do maiden- my mom's maiden."", ""Oh, perfect yep sure. Let's do that."", ""Carroll. C-, A as in apple, two R's, O-, Two L's."", ""Carroll, got it. So with a standard poodle, young, clean medical history, you're looking at a thousand dollars a year, a thousand per year, which you can pay upfront or monthly."", ""How much monthly?"", ""Let me see. Eighty-five dollars per month."", ""Eighty-five? Okay- got it. Thanks. Eighty-five. Wow, my husband won't- okay."", ""Well we've got to we got to take care of our fur babies. Did you get him as a puppy?"", ""Yea, we we got him when he was just a few weeks old, tore up our whole living room. Pillows and everything. My husband hated it."", ""Got to love it. So I'll respond to your email with the quote, if that's fine? kim chick at hotmail dot com?"", ""Gosh I've got to get an adult email. Yep. That's it."", ""Do you see the email?"", ""I got it, look I'll talk to my husband and call you back. Okay? This is Jenny, right?"", ""Yes ma'am, my extension is two three seven."", ""Two three seven, got it. Talk to you later."", ""Have a good day missus Green.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
867,"{""dialogue_id"": ""867"", ""turns"": {""turn_id"": [""insurance_867_000"", ""insurance_867_001"", ""insurance_867_002"", ""insurance_867_003"", ""insurance_867_004"", ""insurance_867_005"", ""insurance_867_006"", ""insurance_867_007"", ""insurance_867_008"", ""insurance_867_009"", ""insurance_867_010"", ""insurance_867_011"", ""insurance_867_012"", ""insurance_867_013"", ""insurance_867_014"", ""insurance_867_015"", ""insurance_867_016"", ""insurance_867_017"", ""insurance_867_018"", ""insurance_867_019"", ""insurance_867_020"", ""insurance_867_021"", ""insurance_867_022"", ""insurance_867_023"", ""insurance_867_024"", ""insurance_867_025"", ""insurance_867_026"", ""insurance_867_027"", ""insurance_867_028"", ""insurance_867_029"", ""insurance_867_030"", ""insurance_867_031"", ""insurance_867_032"", ""insurance_867_033"", ""insurance_867_034"", ""insurance_867_035"", ""insurance_867_036"", ""insurance_867_037"", ""insurance_867_038"", ""insurance_867_039"", ""insurance_867_040"", ""insurance_867_041"", ""insurance_867_042"", ""insurance_867_043"", ""insurance_867_044"", ""insurance_867_045"", ""insurance_867_046"", ""insurance_867_047"", ""insurance_867_048"", ""insurance_867_049"", ""insurance_867_050"", ""insurance_867_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. This is Judy, How can I help you today?"", ""Uh hi. I need to cancel my plan."", ""I am sorry to hear that. Can I get your first and last name please?"", ""Uh sure. My name is Chris Christopher Sherman."", ""Ok mister Sherman. Would you mind spelling your first and last name for me please?"", ""Uh ok Christopher is C H R I S T O P H E R and then Sherman is S H E R M A N."", ""Thank you for that. Do you have your account number handy?"", ""Actually no I don't have it with me. I was hoping you could look it up maybe?"", ""Sure thing Christopher. Let's do that. Can you please provide me with your address?"", ""OK it's fourty two fourty two Bates road unit fifty six. thats in Chandler New Mexico. Eight seven four three one."", ""OK let me read that back to you to make sure I have it here correct. I have you at fourty two fourty two Bates road unit fifty six. Chandler New Mexico. Eight seven four three one?"", ""Yep sounds right to me."", ""Great now I will need your social security number please."", ""Ok yeah it is four three nine seven two four nine nine one."", ""So I have four three nine. Seven two. Four nine nine one?"", ""Yep."", ""Last I will need you to answer your security question you chose for this account."", ""ok sure."", ""What was the name of your first pet?"", ""Uh her name was Minny."", ""Okay fantastic. I have your account pulled uo now. Can I ask why you are wanting to cancel your plan?"", ""Oh well actually my dog died and I no longer I don't need pet inrurance anymore."", ""I am so sorry to hear that. My sincere condolences."", ""Uh yeah tahanks. It has been hard."", ""Well I can get this plan canceled for you effective immmediatly. Just gove me a second here and I will get you a conformation number."", ""Thanks."", ""Actually it looks as if you have paid up through the rest of the year. Let me look and see if we can offer you any kind of refund for the unused balance. If you could actually hold for just a sec here."", ""Oh ok. Sure I can hold."", ""Thank you. I will be right back."", ""Okay no problem."", ""Hi Christopher are you still there?"", ""Yep. Still here."", ""Great. I spoke to my supervisor and it looks like we can refund you four hundred and thirty two dollars today."", ""Wow. I wasn't really expecting that. that is good to hear."", ""Yes, I am glad we can do that for you. I will need you to verify with me the credit card to refund the balance to."", ""Oh ok let me grab it. I know which one it is. I will get it here just a second oh wait I have it ya here it is."", ""Okay wonderful. If you can read the card number to me that would be great."", ""Sure thing. let's see what we oh ok three two seven four six six two one nine four nine eight and then sero six two five."", ""And the expiration date?"", ""Uh nine twenty twenty six."", ""Okay and then the three digits on the back? Your cvv code?"", ""six nine nine."", ""Okay I have a refund ou four hundred and thirty two dollars coming your way. I also have all futre payments stopped and I have a confirmation number here for you to verify the cancellation of your pet plan."", ""Okay cool. actually can you just email me the confirmation?"", ""Absolutely. Let me just verufy the email address we have on file here. Let's see, I have CCtwo zero zero one at fhd dot com? That is with two C's?"", ""Yes that is right."", ""Okay you should be receiving that email with conformation shortly. Is there anything else I can do for you today?"", ""No I don't think so."", ""Okay well please reach out again if we can fulfill any of your insurance needs. It has been a pleasure doing business with you."", ""Okay I will. Thanks again."", ""You are very welome. Thanks for calling Rivertown. You have yourself a great rest of your week!"", ""Yeah. Same to you. Bye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
868,"{""dialogue_id"": ""868"", ""turns"": {""turn_id"": [""insurance_868_000"", ""insurance_868_001"", ""insurance_868_002"", ""insurance_868_003"", ""insurance_868_004"", ""insurance_868_005"", ""insurance_868_006"", ""insurance_868_007"", ""insurance_868_008"", ""insurance_868_009"", ""insurance_868_010"", ""insurance_868_011"", ""insurance_868_012"", ""insurance_868_013"", ""insurance_868_014"", ""insurance_868_015"", ""insurance_868_016"", ""insurance_868_017"", ""insurance_868_018"", ""insurance_868_019"", ""insurance_868_020"", ""insurance_868_021"", ""insurance_868_022"", ""insurance_868_023"", ""insurance_868_024"", ""insurance_868_025"", ""insurance_868_026"", ""insurance_868_027"", ""insurance_868_028"", ""insurance_868_029"", ""insurance_868_030"", ""insurance_868_031"", ""insurance_868_032"", ""insurance_868_033"", ""insurance_868_034"", ""insurance_868_035"", ""insurance_868_036"", ""insurance_868_037"", ""insurance_868_038"", ""insurance_868_039"", ""insurance_868_040"", ""insurance_868_041"", ""insurance_868_042"", ""insurance_868_043"", ""insurance_868_044"", ""insurance_868_045"", ""insurance_868_046"", ""insurance_868_047"", ""insurance_868_048"", ""insurance_868_049"", ""insurance_868_050"", ""insurance_868_051"", ""insurance_868_052"", ""insurance_868_053"", ""insurance_868_054"", ""insurance_868_055"", ""insurance_868_056"", ""insurance_868_057"", ""insurance_868_058"", ""insurance_868_059"", ""insurance_868_060"", ""insurance_868_061"", ""insurance_868_062"", ""insurance_868_063"", ""insurance_868_064"", ""insurance_868_065"", ""insurance_868_066"", ""insurance_868_067"", ""insurance_868_068"", ""insurance_868_069"", ""insurance_868_070"", ""insurance_868_071"", ""insurance_868_072"", ""insurance_868_073"", ""insurance_868_074"", ""insurance_868_075"", ""insurance_868_076"", ""insurance_868_077"", ""insurance_868_078"", ""insurance_868_079"", ""insurance_868_080"", ""insurance_868_081"", ""insurance_868_082"", ""insurance_868_083"", ""insurance_868_084"", ""insurance_868_085"", ""insurance_868_086"", ""insurance_868_087"", ""insurance_868_088"", ""insurance_868_089"", ""insurance_868_090"", ""insurance_868_091"", ""insurance_868_092"", ""insurance_868_093"", ""insurance_868_094"", ""insurance_868_095"", ""insurance_868_096"", ""insurance_868_097"", ""insurance_868_098"", ""insurance_868_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, Tristan speaking, how can I help you today?"", ""Hey! I'm looking hold- I'm trying to talk to someone about some Life insurance."", ""Oh-."", ""I spoke with someone earlier and I- I just got out of college, my new job has it but-."", ""Uh-huh."", ""My new job has it, but I I heard I need more? Right?"", ""Yea, well, Can I get your name?"", ""Oh right- sure, I'm Amelia."", ""Amelia, nice to meet you. Have you talked with anyone about Life Insurance before?"", ""Yea, well not really. I talked to my HR person at work, but it's the company's and I mean, it's like five thousand dollars and I just, I mean that's not much right? Or is it? I don't know."", ""Well, okay, we have some in-person representatives that might be able to-."", ""I don't really have time to go in-person."", ""Alright, okay well where are you from?"", ""Montgomery."", ""Alabama?"", ""Yep."", ""Okay well we have an office on one sec, on twenty-third street in Montgomery-."", ""Look I'm just-, I don't- I'm busy right now with work and I just want to know how much it'll cost-."", ""I'm sorry, sure thing, Amelia, I'm happy to help you. So there's two types of policies we offer for Life Insurance, whole life and term."", ""Okay, okay."", ""Have you heard of those before?"", ""well, like yes, but like a while ago so could you?"", ""Sure thing, whole life insurance is well like it sounds I guess, if you die, ever, your beneficiary will-."", ""Beneficiary?"", ""Yes, like your spouse-."", ""I don't have a spouse-."", ""Well, not okay well like maybe right now you don't have one, or, I don't know what your life plans are, but a beneficiary is just the person you choose to receive your life insurance benefit-."", ""How much will it be?"", ""well it depends on how much you choose. We can look at your income and determine-."", ""You need my income?"", ""Income just helps us-, it'll help us determine how much life insurance you'd need for a spou- benefciary to live off of after you, well you- like you pass away."", ""I thought Life Insurance, was-, like for people to pay for like funerals and you know-, like other death things."", ""Yea, well I mean it does. It will. Let's just- Okay think about the future. Imagine you're married-."", ""I don't know if I'll get married."", ""Okay well, imagine you have a significan't other- kids or something, and you die."", ""okay I don't know about kids-."", ""Anyway well people who might depend on you and your income. Okay? And when you die, you stop making money right?"", ""Yea well, yeah I guess so."", ""Right, and so well it might be a bit before they can recover right? And so if you're make fifty thousand a year, and they're depending on that fifty thousand for you know, rent and food and things."", ""Oh I see."", ""Right? So you might want to give them some like cushion. Yea? So whole life guarantees that payment for however like however long you live."", ""Okay I what's term then?"", ""Okay well yeah term. Well real quick, one big benfit to whole life is that, well your monthly payments are like invested and compounded over time."", ""What does that mean?"", ""So maybe it'd be helpful to compare."", ""Okay."", ""Let's say you've got a million dollar whole life, right and a million dollar term life."", ""Uh-huh."", ""Over time, as you as you pay into that whole life policy, it'll grow in value. In like twenty years, the payout might increase to about a million plus an extra fifty thousand because your payments, I guess grew in interest. Make sense?"", ""yea, I think I get it."", ""Term life won't do that. But your spou-, well whoever your like your beneficiary is, would definitely get a million dollar check when you die, unless your policy time has run out."", ""Run out? how? That's the term part?"", ""Yep. So at your age, well how old are you?"", ""Twenty two."", ""Right so at your age, well one, the policies are really cheap per month. Now is a great time to buy in."", ""Yea that's what I'd heard."", ""Yep, so anyway, at your age. I'd the, well I'd say term eighty is the way to go. There's several but like, well term eighty means that your policy would last until your eighty years old. If you were to -."", ""Like if I'd die after eighty, my-, whoever gets my money, well they like they wouldn't anymore?"", ""That's right."", ""Well I think- I've got my grandparents are pretty old so.."", ""Well look the thing is- like, you can convert your term life over time, so that eventually it all becomes whole."", ""okay. Let me- that was a lot to take in- I'm trying to understand."", ""Sure."", ""Let me tell you what I got, okay- Whole life whole grows in value and you- whoever gets it, gets the money no matter what."", ""Right."", ""And term term is like stays the same until you hit eighty and if you get older, no one gets all that money you put into it."", ""Right, well sort of- yea. The thing is, whole life is expensive, so at your age and income, most people, what I'd recommend is to start with term- like seven hundred fifty thousand and like, overtime convert it to whole life."", ""okay I think I'm, because I just need to like, before eighty."", ""Yes, I mean I'm just guessing, but right now, like- term would only be about- like if you're in good health and your physical looks good- you're looking at about twenty five dollars per month for like for a term life. Term eighty."", ""Oh welll, I, that's not bad really."", ""No, no that's why you that's why people say get it now. But but whole life for the same policy would be like, like a few hundred a month. So people instead-."", ""Wow, okay yea- Okay I see."", ""Yes, so so people normally get a couple thousand whole life a couple thouand of whole life each year, like take a couple thousand dollars from their term and convert it to whole, so that overtime a lot of their term is now whole life and it's building money for them."", ""okay I think that makes yeah it makes sense."", ""Good, good! I'm glad it's a little hard to explain over the phone- yea, it's easy when you can see the numbers. You know?"", ""Yea, well I, well what do I do if I want some life insurance?"", ""Well here's a good first step Let me get some hold on- Let me get some information from you so we can make a little account and get quotes and things."", ""Alright yea, sure thing."", ""Okay so Amelia yea? Amelia from Alabama, can I get your date of birth, height and weight?"", ""Yep sure, May ninth, nineteen ninenty-nine."", ""Okay."", ""I'm five foot four and a hundred and fifteen pounds, pretty sure last time I check-, last time I looked."", ""Alright and do you use tobacco?"", ""No, no never."", ""Alright, good do you well, remind me of what your income, what you make in a year?"", ""Well well I just started so I'm at they pay me like, I think- well hold on- I'll check my offer letter-."", ""Okay."", ""okay it says I'd make like thirty four thousand seven hundred and one cent- Why they, why do they do that? Put one cent? That's ridiculous."", ""I don't know Anyway I'd yea, I think you should do seven hundred seven hundred and fifty thousand dollars of term life, term eighty for your coverage."", ""Alright, okay okay."", ""And what's I can tell you what it'll- over time if you work with me, we'll work towards making that whole-, yea? And well I can tell you what that will cost you per #month alright?"", ""Okay right right sure."", ""Now you'll still need to this is just an estimate and there's a lot of factors but like okay, it'll be about twenty six dollars a month. Twenty five seventy one, but you'll need to like schedule a medical eval-."", ""A medical eval, I'm just I'm pretty busy-."", ""That's okay, they they can work around your schedule, what's a day and time that works for you?"", ""Well I think-, well look I'll run this by my parents. I'll talk to my dad and see what he thinks and I can- i'll get some other quotes and yea. I'll call back."", ""Okay. Yea look it's not to- It's a smooth process, I promise and after that eval we can talk again."", ""yeah well I don't know, yeah we'll see, look I got to go, thanks for the help-."", ""Yea sure Thank you Amelia, feel free to call back if you if you need."", ""Uh-huh. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
869,"{""dialogue_id"": ""869"", ""turns"": {""turn_id"": [""insurance_869_000"", ""insurance_869_001"", ""insurance_869_002"", ""insurance_869_003"", ""insurance_869_004"", ""insurance_869_005"", ""insurance_869_006"", ""insurance_869_007"", ""insurance_869_008"", ""insurance_869_009"", ""insurance_869_010"", ""insurance_869_011"", ""insurance_869_012"", ""insurance_869_013"", ""insurance_869_014"", ""insurance_869_015"", ""insurance_869_016"", ""insurance_869_017"", ""insurance_869_018"", ""insurance_869_019"", ""insurance_869_020"", ""insurance_869_021"", ""insurance_869_022"", ""insurance_869_023"", ""insurance_869_024"", ""insurance_869_025"", ""insurance_869_026"", ""insurance_869_027"", ""insurance_869_028"", ""insurance_869_029"", ""insurance_869_030"", ""insurance_869_031"", ""insurance_869_032"", ""insurance_869_033"", ""insurance_869_034"", ""insurance_869_035"", ""insurance_869_036"", ""insurance_869_037"", ""insurance_869_038"", ""insurance_869_039"", ""insurance_869_040"", ""insurance_869_041"", ""insurance_869_042"", ""insurance_869_043"", ""insurance_869_044"", ""insurance_869_045"", ""insurance_869_046"", ""insurance_869_047"", ""insurance_869_048"", ""insurance_869_049"", ""insurance_869_050"", ""insurance_869_051"", ""insurance_869_052"", ""insurance_869_053"", ""insurance_869_054"", ""insurance_869_055"", ""insurance_869_056"", ""insurance_869_057"", ""insurance_869_058"", ""insurance_869_059"", ""insurance_869_060"", ""insurance_869_061"", ""insurance_869_062"", ""insurance_869_063"", ""insurance_869_064"", ""insurance_869_065"", ""insurance_869_066"", ""insurance_869_067"", ""insurance_869_068"", ""insurance_869_069"", ""insurance_869_070"", ""insurance_869_071"", ""insurance_869_072"", ""insurance_869_073"", ""insurance_869_074"", ""insurance_869_075"", ""insurance_869_076"", ""insurance_869_077"", ""insurance_869_078"", ""insurance_869_079"", ""insurance_869_080"", ""insurance_869_081"", ""insurance_869_082"", ""insurance_869_083"", ""insurance_869_084"", ""insurance_869_085"", ""insurance_869_086"", ""insurance_869_087"", ""insurance_869_088"", ""insurance_869_089"", ""insurance_869_090"", ""insurance_869_091"", ""insurance_869_092"", ""insurance_869_093"", ""insurance_869_094"", ""insurance_869_095"", ""insurance_869_096"", ""insurance_869_097"", ""insurance_869_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""This is Bailey with Rivertown Insurance, I see you've got in an accident. Is everyone okay?"", ""Wow, yes. Give me a -."", ""Oh yes ma'am take your time-."", ""Thank you okay that was- Wow."", ""What's your name ma'am?"", ""oh yea. I'm Katie. Katie Simple."", ""Katie Simple, okay- and is everything okay Katie?"", ""Yea I'm okay, I think I'm okay."", ""Good, good. Have you- are police on their way?"", ""Yes, yes hold on-."", ""Sure thing."", ""Police are- Oh they're here- no nevermind, yes yes I called- well someone called and they're coming."", ""Good, good. Okay are you in a safe place?"", ""Safe? Yea we pulled off- on the-."", ""Where are you?"", ""We're on the corner of Richards and first- in the little- in that gas station the Texaco on the corner."", ""Okay Katie, can you- do you have your insurance card on you?"", ""Yep it's in my- that's how I got the number."", ""Okay great- What does it say like, your ID number?"", ""ID number? Okay- it's four, four, eight five- Sorry I'm still a little shaky."", ""It's okay Katie, take your time-."", ""Four four eight five, ninety two four zero."", ""Okay I'm going to repeat that- four four eight five, nine two four zero?"", ""Yep that's it- I "", ""Okay Katie, good- so what happened?"", ""So I was I was stopped at the, let me think #I was stopped and the light and this guy just -."", ""You were stopped at the red light on which street?"", ""Richards? I think? yeah Richards. And he was coming up behind me and he just- he just never, like he -bam just hit me. I don't know- he must've "", ""So he hit you?"", ""Yes-."", ""And you didn't hit anyone else?"", ""No I I was first- It's like- I mean there's barely any traffic here, like literally no one else. Well I I mean there's like some cars but-."", ""I understand- So he hit you from behind, was there damage to your car?"", ""Yea my whole back part of my my car is just like my trunk is wide open."", ""Yea?"", ""And- my bumper is just- like done."", ""Oh no. Okay- and what- And you're you're okay right?"", ""Yes. Yes just a little just shaken."", ""Oh I bet. I would be too."", ""Yea, so- what do-."", ""Did you get- Did you take any pictures?"", ""Yea no. What do I-."", ""Just go ahead and-."", ""Let me get my camera- I'll I- you're on speaker."", ""Okay thats fi-."", ""Okay what do I- his- my- "", ""Go ahead and get his license plate-."", ""Okay- one sec-."", ""Did you-."", ""No, hold on-."", ""Okay-."", ""Okay I got it- need me to read it need it?"", ""yeah sure go ahead."", ""J- X- G-."", ""Wait- okay go ahead-."", ""J- X- G-."", ""J- X- G-."", ""Nine one four."", ""J, X, G, nine, one four."", ""Yep that's it."", ""Okay great, now go ahead and go ahead and take some pictures of your your backside right?"", ""Yea my-."", ""Just go ahead and take pictures of any damage."", ""On my car?"", ""yea, and his car too if you can."", ""Oh, yeah okay-."", ""Great just-."", ""Okay I think I got okay- Wow that was my adrenaline is still going."", ""You're doing great Katie. Can I get your license plate number?"", ""Yea it's let me see- four four one five, three two zero six."", ""Okay great. Now-."", ""What if- How does- I'm doing this right?"", ""Yes, yes you're doing your great Katie. Now- Well are the police there yet?"", ""No-."", ""Wow, okay, I'm sure they'll be there soon. Can you drive your car?"", ""yea, yeah I think so- just my trunk is open- but-."", ""But you can still drive it home?"", ""yes home isn't- Gosh I was so close- I just want to be home."", ""I understand Katie- I just I have- I need a few more things from you okay?"", ""Okay."", ""Now let me confirm the email I have on record. katie underscore simple at gmail dot com, is that right?"", ""Yea yeah I- wait- Can you repeat that?"", ""Of course. Katie underscore simple at gmail dot com?"", ""Yep that's it-."", ""Great, now what I'm going to do is, I'm going to you'll get a claim number from me okay?"", ""Alright-."", ""I'll email you a claim number and what I'll need you to do is respond with just send those photos in- there's a little link in the email you can click on to submit the photos of the accident and the police report-."", ""How do I-."", ""Once the police show up they'll- you'll tell them everything you told me and get the police report number- you can take a picture of it or-."", ""Oh look the police Wow right as you were "", ""The police got there?"", ""Yea they-."", ""Oh good. Okay real quick-."", ""Yea?"", ""In the email you'll submit your photos and the police report number- so ask the cop or take a picture of the report so you can remember the number."", ""Okay the police report number, got it-."", ""Yes, that's it. Well I'll send that email and you'll get- I'll let you go ahead and talk to the police. Just call us back when you're done, okay? I'm Bailey, you can you can ask for me-."", ""Okay yeah I got to- Bye."", ""Bye Katie, if you need anything just- I hope-.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
870,"{""dialogue_id"": ""870"", ""turns"": {""turn_id"": [""insurance_870_000"", ""insurance_870_001"", ""insurance_870_002"", ""insurance_870_003"", ""insurance_870_004"", ""insurance_870_005"", ""insurance_870_006"", ""insurance_870_007"", ""insurance_870_008"", ""insurance_870_009"", ""insurance_870_010"", ""insurance_870_011"", ""insurance_870_012"", ""insurance_870_013"", ""insurance_870_014"", ""insurance_870_015"", ""insurance_870_016"", ""insurance_870_017"", ""insurance_870_018"", ""insurance_870_019"", ""insurance_870_020"", ""insurance_870_021"", ""insurance_870_022"", ""insurance_870_023"", ""insurance_870_024"", ""insurance_870_025"", ""insurance_870_026"", ""insurance_870_027"", ""insurance_870_028"", ""insurance_870_029"", ""insurance_870_030"", ""insurance_870_031"", ""insurance_870_032"", ""insurance_870_033"", ""insurance_870_034"", ""insurance_870_035"", ""insurance_870_036"", ""insurance_870_037"", ""insurance_870_038"", ""insurance_870_039"", ""insurance_870_040"", ""insurance_870_041"", ""insurance_870_042"", ""insurance_870_043"", ""insurance_870_044"", ""insurance_870_045"", ""insurance_870_046"", ""insurance_870_047"", ""insurance_870_048"", ""insurance_870_049"", ""insurance_870_050"", ""insurance_870_051"", ""insurance_870_052"", ""insurance_870_053"", ""insurance_870_054"", ""insurance_870_055"", ""insurance_870_056"", ""insurance_870_057"", ""insurance_870_058"", ""insurance_870_059"", ""insurance_870_060"", ""insurance_870_061"", ""insurance_870_062"", ""insurance_870_063"", ""insurance_870_064""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""yep, Hey, are you there?"", ""Yes. yes can you hear me?"", ""Yes sir. This is Ryan with Rivertown Insurance. How can I help you? It looks like you need help with billing?"", ""Yep. yeah I've got- well we just move and yep I just need to you need my new address? Sorry I "", ""No, no worries sir yeah moving is stressful. I've I've moved with kids too."", ""Yep Sorry just hold-."", ""Sure thing."", ""Okay I I found a quiet place. Finally."", ""I get it. Can I get your name?"", ""Oh yea, sure. I'm Travis. Travis McDonald."", ""Okay mister Travis, let's see-."", ""We didn't move too far, just- you know how it is with kids- you just- well we needed something a little bigger."", ""Of course. Okay can I- I need your account number. Do you have that?"", ""Yea let me, I have the last bill with me-."", ""Oh it should be in the check the top right hand corner for-."", ""I don't see any "", ""It should be "", ""Oh I see- it's Eight three eight, four two eight, nine nine."", ""Okay, oh I've got you up- let me just confirm your date of birth-."", ""Okay-."", ""Oh what's your date of birth?"", ""Oh yeah February fourteenth, ninety-one."", ""Valentine's day huh?"", ""Oh yep, I've heard the jokes, bud ."", ""Great so you're not at- What's your new address?"", ""Oh I've already forgot Let me- can you hold?"", ""Oh sure thing. ."", ""Oh here we go! You'd think- I've signed so many papers you'd think I'd remember. ."", ""All good."", ""We're in Charleston now- eleven forty two yeah west third street, yeah Charleston like I said."", ""Okay, Okay and what's the zipcode there?"", ""It's hold on again ."", ""."", ""It's two nine, four oh four oh two. Yep two."", ""Two nine, four zero two?"", ""Yep."", ""Alright mister Travis, we'll I'll go ahead and put your new address in to the system here. Let me repeat it-."", ""Okay."", ""Let me repeat it to make sure I'm right."", ""Okay, go ahead-."", ""One One Four Two West Third Street, Charleston, South Carolina two nine, four zero two?"", ""Yes sir. west third. That's it."", ""Got it- Okay the system's got to update-."", ""An update?"", ""No just, not a full on update, just just a update of your profile. Sometimes the change in address will change your insurance costs."", ""okay."", ""Yep so it-."", ""Wait but I I mean I didn't move like, I just it's not far from the old place."", ""But sometimes it's like Yea sometimes areas have more traffic or like more accidents, or less! And it effects your rates."", ""But I didn't move like it's. Well whatever did anything change?"", ""Well sir it looks like your rate's going to go just a few, well like thiry bucks. thirty a month."", ""Thirty? But I just moved, I don't, gosh these-."", ""Sorry sir-."", ""These insurance I just- we just had. Whatever-."", ""I'm sorry sir but-."", ""Why? What's different about my area? We're literally only like a like a, like twenty minutes from the last place. Like thirty minutes, at the most."", ""Well sir, it looks like your it looks like there are more accidents well yeah more accidents by like a good bit."", ""Oh well that's good news."", ""I'm sorry sir-."", ""It's not you- I just don't understand, can't you like, you can't do something?"", ""Well I don't set I don't set the rates-."", ""Of course, well I've got more- I'm going to find a broker and get out of I'm going to find someone cheaper, this is ridiculous-."", ""I'm sorry sir. I can't-."", ""I know- I'm busy. Have a good day."", ""Again, sorry sir. Feel free to call if you have any more-.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
871,"{""dialogue_id"": ""871"", ""turns"": {""turn_id"": [""insurance_871_000"", ""insurance_871_001"", ""insurance_871_002"", ""insurance_871_003"", ""insurance_871_004"", ""insurance_871_005"", ""insurance_871_006"", ""insurance_871_007"", ""insurance_871_008"", ""insurance_871_009"", ""insurance_871_010"", ""insurance_871_011"", ""insurance_871_012"", ""insurance_871_013"", ""insurance_871_014"", ""insurance_871_015"", ""insurance_871_016"", ""insurance_871_017"", ""insurance_871_018"", ""insurance_871_019"", ""insurance_871_020"", ""insurance_871_021"", ""insurance_871_022"", ""insurance_871_023"", ""insurance_871_024"", ""insurance_871_025"", ""insurance_871_026"", ""insurance_871_027"", ""insurance_871_028"", ""insurance_871_029"", ""insurance_871_030"", ""insurance_871_031"", ""insurance_871_032"", ""insurance_871_033"", ""insurance_871_034"", ""insurance_871_035"", ""insurance_871_036"", ""insurance_871_037"", ""insurance_871_038"", ""insurance_871_039"", ""insurance_871_040"", ""insurance_871_041"", ""insurance_871_042"", ""insurance_871_043"", ""insurance_871_044"", ""insurance_871_045"", ""insurance_871_046"", ""insurance_871_047"", ""insurance_871_048"", ""insurance_871_049"", ""insurance_871_050"", ""insurance_871_051"", ""insurance_871_052"", ""insurance_871_053"", ""insurance_871_054"", ""insurance_871_055"", ""insurance_871_056"", ""insurance_871_057"", ""insurance_871_058"", ""insurance_871_059"", ""insurance_871_060"", ""insurance_871_061"", ""insurance_871_062"", ""insurance_871_063"", ""insurance_871_064"", ""insurance_871_065"", ""insurance_871_066"", ""insurance_871_067"", ""insurance_871_068"", ""insurance_871_069"", ""insurance_871_070"", ""insurance_871_071"", ""insurance_871_072"", ""insurance_871_073"", ""insurance_871_074"", ""insurance_871_075"", ""insurance_871_076"", ""insurance_871_077"", ""insurance_871_078"", ""insurance_871_079"", ""insurance_871_080"", ""insurance_871_081"", ""insurance_871_082"", ""insurance_871_083"", ""insurance_871_084"", ""insurance_871_085"", ""insurance_871_086"", ""insurance_871_087"", ""insurance_871_088"", ""insurance_871_089"", ""insurance_871_090"", ""insurance_871_091"", ""insurance_871_092"", ""insurance_871_093"", ""insurance_871_094"", ""insurance_871_095"", ""insurance_871_096"", ""insurance_871_097"", ""insurance_871_098"", ""insurance_871_099"", ""insurance_871_100"", ""insurance_871_101"", ""insurance_871_102"", ""insurance_871_103"", ""insurance_871_104"", ""insurance_871_105"", ""insurance_871_106""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, mister Schlessinger! This is Ricky with Rivertown Insurance. I'm following up on our conversation back in June-."", ""Hey, hello, who's this?"", ""Hey mister Robert- this is Ricky-."", ""Ricky? Ricky who?"", ""Ricky Greenfield- I'm with Rivertown Insurance."", ""Huh? What? Is this a scam-."", ""No- no sir. This is your car insurance company. I'm calling because back-."", ""Oh no- what now? Did my wife get another ticket?"", ""What? No sir, I'm calling because you wanted to add your son to your plan because he starts driving soon?"", ""Oh! Right! Ricky! Yes- good to hear from you. Yes our- my son Braxton. Yes, goodness I can't believe he starts driving next week."", ""Next week? Wow! Okay well how about we get him on your plan- is this is this a good time?"", ""Yea! yea, let me just, I'm glad you called. I've been meaning to take care of this."", ""Good good. Well mister Robert, this is Robert right?"", ""Yes sir this is he. And what's your name again?"", ""Rick-."", ""Oh yea, Ricky, sorry Ricky, go ahead."", ""Yes sir, Ricky. Now, your son. When's his birthday?"", ""Next Tuesday."", ""Next Tuesday? So that's December-."", ""December ninth."", ""Right December ninth and he's turning sixteen so he was born in "", ""Two thousand five."", ""Two thousand five, thank you- I'm just making an account for him. Can you give me his full name?"", ""Sure, yeah sure. He's- His name's Braxton John- after his grandfather. Braxton John."", ""Alright and same last name?"", ""Yes Schlessinger, remember how to spell that?"", ""yes S, c, h, l, e, s, s, i, n, g, e, r. Right?"", ""Yep, two s's."", ""Got it, Braxton John Schlessinger born December ninth, two thousand and five."", ""Thats right."", ""Great, now do you guys have a vehicle for him?"", ""Right yes we just bought him a little honda- no yeah and Honda civic."", ""Great, a Honda Civic. what's the year and the trim?"", ""It's black, no silver. Silver it's a how about I just go outside and look at it-."", ""Sure thing."", ""Alright, it's silver and it's an LX. I think it's a twenty thirteen? Let me- yeah two zero one three Honda Civic LX."", ""Alright- can I get the license plate number?"", ""L, A, H, six, six, four."", ""L, A, H, six, six, four, got it-."", ""Alright what else? Anything else with the car?"", ""Oh I'll need you to get the mileage."", ""Oh shoot, okay let me go get the keys-."", ""Sure thing. Sorry about that."", ""Okay- I'm checking right now- it looks like forty seven thousand four hundred and thirty eight."", ""Oh wow. Only forty seven thousand, that's so low."", ""Yep we got it at a steal. An older lady just drove that car to Church and back."", ""Oh man, that's the best. Good for you guys."", ""Anything else?"", ""let me see- no sir. I think we're good on the car."", ""Okay good- Let me go back inside-."", ""Of course sir,-."", ""Alright."", ""Are you ready? I'll need-."", ""Yep."", ""I'll- you guys still live at the same address? in Mobile, Alabama with the thirty six, six oh three zip code?"", ""Thirty six, six oh three? Oh yea, nobody yeah nobody says it like that- that's why I was confused. three six, six oh three. We haven't moved."", ""Alright good, and you guys still own- still drive the twenty eighteen Ford Explorer and twenty fifteen Ford F- one fifty?"", ""Yep."", ""Okay let me- I'll have to run some numbers. Basically I'll do some, I'll swap your names around based on driving records and things and see how we can get you the best prices."", ""Sure thing. Low price sounds good- how much extra will he like what's it going to cost to add him?"", ""Okay, let me add the vehicles all in and I'm moving some drivers around. Okay this is how we'll do it it'd be best if Basically, well let me ask this first. You guys want him on the same coverage the you have?"", ""What do we have?"", ""You have hundred, three hundred, hundred for liability-."", ""Right."", ""And collision and collateral- that'd be an extra forty, no fifty a month for him- well that'll change depending on the car we say he's driving-."", ""Oh I don't know if I want to-."", ""Well, I'd recommend-."", ""It's just that, that the car doesn't cost all that much and "", ""Right, I understand sir, but but it covers the damage to other cars and like other property. You'd have to come out of pocket for deductibles and you know damages, things like that-."", ""I know, I know but I just don't think I need that. No I don't want collsion and collateral for him."", ""Okay sir, I understand. okay, so with that I think it's best if we well let's do this while we're at it. We'll put your wife as the primary driver of your truck and you of her car."", ""Okay?"", ""Yes sir, well right now your rate is three hundred twenty a month, this will reduce it to two ninety."", ""Okay, why, well why didn't you do that months ago when I called?"", ""Well, well sir you were busy talking to your wife, if I remember that correctly and we didn't have time. I'm sorry sir."", ""Right whatever okay, anyway, so he's, you've got him as the primary driver on his car?"", ""Yes sir, that'll have as the- that'll be the cheapest option."", ""Okay and what's it going to cost?"", ""Well it'll bump, looks like your insurance will go up to five hundred a month, he'll cost you guys about two ten by himself-."", ""Two ten, goodness gracious that's-."", ""Well hold on sir, that's before any discounts-."", ""Oh you, well why didn't you tell me that?"", ""Well I'm getting to that mister Robert."", ""Well go on."", ""Can you email me his latest report card? If Braxton's above a three point oh grade point average, his rate'll drop by twenty five dollars a month, three point five by thirty dollars and four point oh by fourty dollars."", ""Oh his mom looks at that- where do I email it to?"", ""Oh you can email- want to write down?"", ""Yea, I'm ready."", ""Okay it's rgreenfield at Rivertowninsurance dot com."", ""Got it, I'll have my wife do that. What else?"", ""Is he in any clubs? Beta club? FBLA?"", ""Oh I don't know. My wife-."", ""Well look, when when she emails the report card, have her email- go ahead and write this down. Have her-."", ""Okay."", ""Have her email any clubs he's in at school, any sports-."", ""Oh he plays tennis, track, wrestles-."", ""Right, well have her email that to me. Also if he volunteers or-."", ""Oh well he's in ROTC."", ""Good, good have her email that. And today, preferably. So we can get that insurance ready for when he starts driving."", ""Alright, I'll tell her that. yeah clubs, volunteer, sports, anything else?"", ""Last thing I'll need is her to, or you to tell me his social."", ""Oh, my wife knows where that's it. Well look, maybe she can just call you when she gets home."", ""Oh sure thing. Before you go, just remember to remember to tell your wife to email me, it'll save you a lot of money."", ""I'll be sure to do that."", ""Great, great. Well best of luck mister Robert."", ""Thanks Ricky."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
872,"{""dialogue_id"": ""872"", ""turns"": {""turn_id"": [""insurance_872_000"", ""insurance_872_001"", ""insurance_872_002"", ""insurance_872_003"", ""insurance_872_004"", ""insurance_872_005"", ""insurance_872_006"", ""insurance_872_007"", ""insurance_872_008"", ""insurance_872_009"", ""insurance_872_010"", ""insurance_872_011"", ""insurance_872_012"", ""insurance_872_013"", ""insurance_872_014"", ""insurance_872_015"", ""insurance_872_016"", ""insurance_872_017"", ""insurance_872_018"", ""insurance_872_019"", ""insurance_872_020"", ""insurance_872_021"", ""insurance_872_022"", ""insurance_872_023"", ""insurance_872_024"", ""insurance_872_025"", ""insurance_872_026"", ""insurance_872_027"", ""insurance_872_028"", ""insurance_872_029"", ""insurance_872_030"", ""insurance_872_031"", ""insurance_872_032"", ""insurance_872_033"", ""insurance_872_034"", ""insurance_872_035"", ""insurance_872_036"", ""insurance_872_037"", ""insurance_872_038"", ""insurance_872_039"", ""insurance_872_040"", ""insurance_872_041"", ""insurance_872_042"", ""insurance_872_043"", ""insurance_872_044"", ""insurance_872_045"", ""insurance_872_046"", ""insurance_872_047"", ""insurance_872_048"", ""insurance_872_049"", ""insurance_872_050"", ""insurance_872_051"", ""insurance_872_052"", ""insurance_872_053"", ""insurance_872_054"", ""insurance_872_055"", ""insurance_872_056"", ""insurance_872_057"", ""insurance_872_058"", ""insurance_872_059"", ""insurance_872_060"", ""insurance_872_061"", ""insurance_872_062"", ""insurance_872_063"", ""insurance_872_064"", ""insurance_872_065"", ""insurance_872_066"", ""insurance_872_067"", ""insurance_872_068"", ""insurance_872_069"", ""insurance_872_070"", ""insurance_872_071"", ""insurance_872_072"", ""insurance_872_073"", ""insurance_872_074"", ""insurance_872_075"", ""insurance_872_076"", ""insurance_872_077"", ""insurance_872_078"", ""insurance_872_079"", ""insurance_872_080"", ""insurance_872_081"", ""insurance_872_082"", ""insurance_872_083"", ""insurance_872_084"", ""insurance_872_085"", ""insurance_872_086"", ""insurance_872_087"", ""insurance_872_088"", ""insurance_872_089"", ""insurance_872_090"", ""insurance_872_091"", ""insurance_872_092"", ""insurance_872_093""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, Mark speaking, how can I help you today?"", ""Hey Mark, glad I got you. This is this is Joseph again."", ""Oh! Hey-."", ""Joseph Reed."", ""Of course! Hey Joseph, how are you?"", ""Doing well man, so."", ""Good to hear, what can I do for you?"", ""Hey man, so I called about that quote for my Forerunner, you know, for yea, for insurance?"", ""Yep, let me pull it up."", ""Sure."", ""This is mister Joseph Reed, right?"", ""Yep."", ""Just need to verify some things if you don't mind."", ""Sure."", ""What's your date of birth?"", ""March twenty sixth."", ""Uh huh."", ""Nineteen, Seventy five."", ""Okay. So oh three, twenty-sx."", ""Yep."", ""Nineteen, Seventy five."", ""Yep."", ""And the email you received-, it's the email with the quote in it. There should be a customer number in the top right hand corner."", ""Give me let me open my em- I'll put you on speaker okay?"", ""Okay, sure."", ""Alright, you ready?"", ""Go ahead."", ""Four three nine one. Got that."", ""Oh, sir that- no, it should be just under that number. It's It's eight numbers long."", ""I don't see-."", ""It should say custom-."", ""Oh, got it. Ready?"", ""Yep."", ""Eight three three."", ""Okay."", ""Four five six."", ""Uh huh."", ""Nine one."", ""Eight three three, four five six, nine one."", ""Yep."", ""Perfect. I got you pulled up in our system. You still want the fifty, one hundred, fifty policy? Collision and collateral?"", ""That's the that's the one y'all got that's a thousand a year?"", ""Yes sir."", ""That's what I'm here to do."", ""Alright sir, well the hundred, three hundred, hundred option is only-."", ""No sir, I've made I've made up, I want the fifty one."", ""The fifty, hundred fifty? With collision and collateral?"", ""Yep."", ""Okay sir, I'm happy to help you today. Let me get some more information from you. Before I do, do you have any questions for me?"", ""Let me, my wife had some - What's the if I get in a wreck, my fault, how much I got to pay?"", ""Your deductible?"", ""Yep how much do y'all pay? How much do I pay?"", ""Well sir, it looks like your deductible- your deductible is is a thousand dollars, everything after we cover."", ""A thousand."", ""Yes sir."", ""Oh."", ""So today you're signing up for Auto Insurance through Rivertown Insurance. Liability coverage is fifty thousand, one hundred thousand, fifty thousand."", ""Okay."", ""With Collision and collateral Coverage. Your deductible is a thousand dollars. That's for any accident, whether the driver is insured or not. Whether you hit a tree or a car."", ""uh huh."", ""mister Reed, do you want to pay up front or monthy?"", ""let me ask my wife. She handles the-."", ""Of course."", ""We'll pay today."", ""Great well you can pay over the phone or at our website if you'd like?"", ""Oh how do I do-."", ""Well our website is Rivertown insurance dot com."", ""Rivertown insurance dot com."", ""Yep."", ""Okay let me get on-."", ""Sure thing."", ""Got it. And where do I-."", ""Well you can go to the top right, to create account."", ""oh I okay."", ""There it'll ask for some information from you. Don't Don't forget your customer ID."", ""My customer ID, yea, okay. What else I need?"", ""Well, once you put it in, it'll you'll see a button to register."", ""Register, okay."", ""Then, well you can follow the instructions there and sign up for-."", ""So I don't need to no offense, I don't need you no more right?"", ""No, mister Reed, but I'm happy to help when-."", ""I appreciate it."", ""I set it up so that so that you don't have Basically, your quote and plan are in there, you just need to sign up and pay."", ""Pay online?"", ""Yep. Pay online and- did you get on?"", ""Yep I got it- I see the button, I think I got it from here."", ""Great, well let me- just, it'll take a month before the befo- the plan starts one month from today."", ""Right, okay."", ""Great, mister Reed, is there any other way I can help you?"", ""No I I- I'll call you back if I need something. Mark right?"", ""Yep, my extension is four four five if you want to get to me."", ""Four four five, got it. Thanks."", ""Have a great day mister Reed."", ""Thanks, bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
873,"{""dialogue_id"": ""873"", ""turns"": {""turn_id"": [""insurance_873_000"", ""insurance_873_001"", ""insurance_873_002"", ""insurance_873_003"", ""insurance_873_004"", ""insurance_873_005"", ""insurance_873_006"", ""insurance_873_007"", ""insurance_873_008"", ""insurance_873_009"", ""insurance_873_010"", ""insurance_873_011"", ""insurance_873_012"", ""insurance_873_013"", ""insurance_873_014"", ""insurance_873_015"", ""insurance_873_016"", ""insurance_873_017"", ""insurance_873_018"", ""insurance_873_019"", ""insurance_873_020"", ""insurance_873_021"", ""insurance_873_022"", ""insurance_873_023"", ""insurance_873_024"", ""insurance_873_025"", ""insurance_873_026"", ""insurance_873_027"", ""insurance_873_028"", ""insurance_873_029"", ""insurance_873_030"", ""insurance_873_031"", ""insurance_873_032"", ""insurance_873_033"", ""insurance_873_034"", ""insurance_873_035"", ""insurance_873_036"", ""insurance_873_037"", ""insurance_873_038"", ""insurance_873_039"", ""insurance_873_040"", ""insurance_873_041"", ""insurance_873_042"", ""insurance_873_043"", ""insurance_873_044"", ""insurance_873_045"", ""insurance_873_046"", ""insurance_873_047"", ""insurance_873_048"", ""insurance_873_049"", ""insurance_873_050"", ""insurance_873_051"", ""insurance_873_052"", ""insurance_873_053"", ""insurance_873_054"", ""insurance_873_055"", ""insurance_873_056"", ""insurance_873_057"", ""insurance_873_058"", ""insurance_873_059"", ""insurance_873_060"", ""insurance_873_061"", ""insurance_873_062"", ""insurance_873_063"", ""insurance_873_064"", ""insurance_873_065"", ""insurance_873_066"", ""insurance_873_067"", ""insurance_873_068"", ""insurance_873_069"", ""insurance_873_070"", ""insurance_873_071"", ""insurance_873_072"", ""insurance_873_073"", ""insurance_873_074"", ""insurance_873_075"", ""insurance_873_076"", ""insurance_873_077"", ""insurance_873_078"", ""insurance_873_079"", ""insurance_873_080""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, yes are you there?"", ""Hey yea, can you hear me?"", ""Yes, yes, sorry to keep you waiting. This is Ricky- I see you're calling about your -."", ""Yes my - I need to I think my insurance payments went up."", ""Okay let me check on that- What's your name sir?"", ""Oh yeah I gave it to the robot thing- what I'd even do that for-."", ""Sorry sir, just trying to verify-."", ""Right, yeah okay- Robert."", ""Robert, alright last name?"", ""Oh yeah Schlessinger, Robert Schlessinger."", ""Spell that for me Mr.-."", ""S, c, h, l, e, s, singer."", ""S, c, h, l, e, s, i, n, g, e, r?"", ""That's, no two s's, s, s, i, n, g, e, r."", ""okay. Got it, and can you give me your date of birth and insurance ID number?"", ""Yea August twenty-third, nineteen seventy eight."", ""Okay."", ""And my let me grab- it's six three, five nine, two four eight nine."", ""Alright, I've got you pulled up, mister Schlessinger, and what was your problem?"", ""I normally I've been paying two hundred and eighty dollars a month, this month it looks like it went up? Three hundred and twenty dollars? What's going on?"", ""Oh yea, sir let me see why that is-."", ""You insurance companies and your-."", ""Well sir, it looks like your- our record shows that in May your your wife- well there's two new speeding tickets on her record."", ""What? No that must be a no. That's a she doesn't have any- Let me ask her. Hold-."", ""Okay sir."", ""Honey, get on the phone- Tell this man you didn't get- two tickets? No- tell him."", ""Linda?"", ""Yes sir, this is Linda- well, I I was going to tell you Robert, but it I took care of them. I did, yes who is this on the phone?"", ""This is Ricky ma'am- if you, well you can you can write to your city and ask them to remove them from your record."", ""Oh really?"", ""Yea, or you can do driver's ed classes and they'll remove them and as soon as it's removed from your record, you'll it'll your billing will reflect that."", ""Let me talk to him, hey Rick right?"", ""Ricky sir-."", ""Ricky, this is Robert again, tell me what she needs to do."", ""Well sir, she can she can write to your city representatives asking to have them removed from her record, which may work- or she can ask to take Driver's Ed courses to get them removed from her record. As soon as-."", ""That's what she needs apparently. Some driving lessons- I don't understand she always-."", ""Well sir, as soon as their removed, our billing department will adjust your payments."", ""Okay well, we'll have to see about that- You can't just remove them? I mean she's not had any accidents or tickets or anything ever. I mean she's- we've both had a a clean record up until now. Shouldn't we be getting discounts?"", ""Well actually sir, she's she's had more than two tickets. I'm sorry sir to be-."", ""She what? Her and I will have to talk about it-."", ""And you have a ticket on your record too sir from about four years ago."", ""Oh, oh yea. well, yeah okay. Okay."", ""Sorry sir, after five years the tickets are removed from your record and your insurance- well after each year that you don't get a ticket your your rate decreases so, as long as-."", ""Five years? But what if it was just a little speeding ticket."", ""Well sir, that's just that's just how it works."", ""Right, right, right. Okay- well. I think I've heard enough-."", ""Well sir, sorry to break the bad news. Is there anything else I can do for you today?"", ""Not that I can well we we have a son- a kid that's about to start driving, how do I get him insured, how does that work?"", ""Well is he driving your vehicle?"", ""No, well, I mean we're teaching him, but no not not really."", ""Okay, when he gets his license what will he be driving?"", ""we don't really know yet. We're shopping around. We may get a car from his grandpa, or uncle or someone, but I'm not sure yet."", ""Okay, so he'll have his own vehicle?"", ""Yes, probably."", ""Well what you'll do then is, well you can give me a call and we'll- Well do you have a pen and paper? If you want to write down my number, you can call me directly and get you the most affordable plan-."", ""Sure hold on-."", ""Sure thing."", ""Okay- I like you Ricky, you tell me the truth."", ""Happy to sir, okay are you ready?"", ""Yes."", ""Okay, my direct line is eight six six, five nine five, sixty two seventy."", ""Alright-."", ""And my name is Ricky Greenfield."", ""Ricky Greenfield. Five nine five, six two seven zero?"", ""Yes sir. Look you can give me a call when your son is ready to drive and I'll talk you through your best options. It'll involve some some moving names around on who drives what, you know because some cars just, well when you're a new driver your rates are high-."", ""Right."", ""And a safe reliable, less expensive car will lower your your rate."", ""Right, great. Hey man, sorry to sorry to put you through, put you in the middle of that today."", ""Oh it's no problem mister Schlessinger. I'm just trying-."", ""Call me Robert."", ""Sorry mister Robert- sorry. I was just just tring to help. Sorry to tell you that about your wife."", ""It's okay Ricky, look I'll I'll call you when I'm ready to put my son on our insurance."", ""Sounds good mister Schl- mister Robert. I can - well what's your number? Wait I've got is it eight six six, four nine two, three four, six four?"", ""Yep that's my cell."", ""Great well if you'd like mister Robert, I can call you in five or six months when your son is about to start driving and we can talk about putting him on your plan?"", ""Yea sure, that works. Appreciate that."", ""Happy to help mister Robert. Anything else I can do for you?"", ""No I don't think so, look I need to I need to go talk to my wife about, like all this. So I need to-."", ""I totally understand mister Robert. Have a good day. I hope it all sorts itself out-."", ""Oh it will. Take care Ricky."", ""Will do.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
874,"{""dialogue_id"": ""874"", ""turns"": {""turn_id"": [""insurance_874_000"", ""insurance_874_001"", ""insurance_874_002"", ""insurance_874_003"", ""insurance_874_004"", ""insurance_874_005"", ""insurance_874_006"", ""insurance_874_007"", ""insurance_874_008"", ""insurance_874_009"", ""insurance_874_010"", ""insurance_874_011"", ""insurance_874_012"", ""insurance_874_013"", ""insurance_874_014"", ""insurance_874_015"", ""insurance_874_016"", ""insurance_874_017"", ""insurance_874_018"", ""insurance_874_019"", ""insurance_874_020"", ""insurance_874_021"", ""insurance_874_022"", ""insurance_874_023"", ""insurance_874_024"", ""insurance_874_025"", ""insurance_874_026"", ""insurance_874_027"", ""insurance_874_028"", ""insurance_874_029"", ""insurance_874_030"", ""insurance_874_031"", ""insurance_874_032"", ""insurance_874_033"", ""insurance_874_034"", ""insurance_874_035"", ""insurance_874_036"", ""insurance_874_037"", ""insurance_874_038"", ""insurance_874_039"", ""insurance_874_040"", ""insurance_874_041"", ""insurance_874_042"", ""insurance_874_043"", ""insurance_874_044"", ""insurance_874_045"", ""insurance_874_046"", ""insurance_874_047"", ""insurance_874_048"", ""insurance_874_049"", ""insurance_874_050"", ""insurance_874_051"", ""insurance_874_052"", ""insurance_874_053"", ""insurance_874_054"", ""insurance_874_055"", ""insurance_874_056"", ""insurance_874_057"", ""insurance_874_058"", ""insurance_874_059"", ""insurance_874_060"", ""insurance_874_061"", ""insurance_874_062"", ""insurance_874_063"", ""insurance_874_064"", ""insurance_874_065"", ""insurance_874_066"", ""insurance_874_067"", ""insurance_874_068"", ""insurance_874_069"", ""insurance_874_070"", ""insurance_874_071"", ""insurance_874_072"", ""insurance_874_073"", ""insurance_874_074"", ""insurance_874_075"", ""insurance_874_076"", ""insurance_874_077"", ""insurance_874_078"", ""insurance_874_079"", ""insurance_874_080"", ""insurance_874_081"", ""insurance_874_082"", ""insurance_874_083"", ""insurance_874_084"", ""insurance_874_085"", ""insurance_874_086"", ""insurance_874_087"", ""insurance_874_088"", ""insurance_874_089"", ""insurance_874_090"", ""insurance_874_091"", ""insurance_874_092"", ""insurance_874_093"", ""insurance_874_094"", ""insurance_874_095"", ""insurance_874_096"", ""insurance_874_097"", ""insurance_874_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good Morning, and thank you for calling Rivertown Insurance how can I help you today?"", ""Hi, I I need to change my car insurance."", ""Okay I can help you with that. Can I get your name please."", ""Yeah, sure it's Mike Hunt."", ""Hi Mike, I'm Tamara and what did you need to change on your policy?"", ""Well I would like to add another car to my policy."", ""Okay we can do that. Will you be adding another driver also?"", ""Yeah I suppose I better add her on too."", ""Okay great, do you have your policy number handy?"", ""Uh, no I don't have that on me right now."", ""That's okay, we can verify your account another way. Can you please give me your complete address?"", ""Yeah, it's one four four one Claymore Street, Masury, Ohio."", ""Okay great. And if I could get your social security number also please."", ""Yeah, it's uh, two nine five, six one, one five eight one."", ""Okay thank you. Now you said you need to add a vehicle to your policy?"", ""Yeah, got a car for my daughter now that she's moved back home."", ""Okay, what type of car is it?"", ""It's uh, a twenty fifteen Ford Escape."", ""Okay, and is that the S E model?"", ""Yeah, one of them little turbo boosted motors. Nice little car, should get her and the grandkid where they need to go."", ""Oh that's nice, your daught and grandchild moved back home?"", ""Yeah, they did. She hooked up with some deadbeat that got her knocked up, now she's and the baby are back home with no sign of him."", ""Oh okay, Mike, I do you have the VIN number or the license plate number for the Escape?"", ""You can look it up by license plate now?"", ""Yes, it makes it so much easier."", ""Okay, I don't have the VIN number but I do have the plate number."", ""Okay, whenever your ready."", ""Yeah, hold on let me look out the window here, it's uh, uh, P R B one nine five."", ""Okay I have P R B one nine five."", ""Yeah that's right."", ""Okay, I have a two thousand and fifteen Ford Escape S E, five door with the one point four liter engine."", ""Yep that's it."", ""Okay great. Now do you have a loan on the car?"", ""No, I uh, paid cash for it. Loans on cars are dumb, they lose value as soon as you pull them off the lot."", ""Okay great. Now what type of coverage are you looking for on this vehicle? Full coverage, state minimums?"", ""No she don't need no full coverage, just the state minimum is fine."", ""Okay and you said she has a child she will be transporting in the car?"", ""Yeah."", ""Would you like to add on road side service? If she gets a flat or needs towed she's covered."", ""Uh, how much to add that on?"", ""It's just an extra ten dollars a month."", ""Yeah, you better add that on, she don't need to break down with the little one in the car and I'm to damn old to be changing tires for her."", ""Okay great. And you also said you needed to add her on to your policy right?"", ""Yeah, I need to get her on there so she's covered."", ""Okay, do you have her driver's license handy?"", ""Um, hold on one second let me get it off her."", ""Okay."", ""Lily, get me your drivers license. Sorry she will just be a second."", ""That's okay Mike."", ""Okay here she is with it."", ""Okay great. What is your daughter's full name?"", ""Lily Hunt."", ""Okay and the address is the same as yours?"", ""Yeah."", ""Great. And her social security number?"", ""Lil, what's your social? Okay it's two eight five, what? Speak up. nine six, seven eight two four."", ""Okay I have two eight five, nine six, seven eight two four."", ""Yeah that's right."", ""Okay and her driver's license number."", ""It's Q U one six one four seven two."", ""Okay that was Q U one six one four seven two?"", ""Yeah that's right."", ""Now Mike it looks like your daught had an at fault accident last year."", ""Yeah she did, totaled her car. I don't think she had insurance either, that deadbeat was taking all her money."", ""Okay, is she required to carry an S R twenty-two?"", ""No I don't think so."", ""Okay. So give me just one second here and I will give you a quote on what it's going to cost to add her to your policy."", ""That's okay."", ""Okay so to add the Escape and your daughter to your policy with state minimum coverage, you are looking at an increase of one hundred and seventy dollars a month."", ""Jesus! Is that because of that accident she had?"", ""Yes, she was at fault additionally the type of vehicle."", ""Okay well she's gotta be insured and so does the car so. What does that bring my monthly total to?"", ""Your monthly total is, three hundred and eighty-one dollars and sixty-seven cents."", ""Jesus. And that's the cheapest right?"", ""Yes sir."", ""Alrighty then."", ""Okay, I will just need to get one twenty-five off of you today and that will start her coverage today."", ""Okay let me grab my credit card."", ""Sure."", ""Okay I got it."", ""Okay I'm ready whenever you are."", ""It's two four six eight, one nine five three, six one eight one, two two three seven."", ""Okay I have two four six eight one nine five three six one eight one two two three seven?"", ""Yeah that's right."", ""Okay and the experation date?"", ""It's uh, oh six twenty-four."", ""That's zero six twenty-four."", ""Right."", ""And the three digit security code from the back."", ""Eight eight one."", ""Eight eight one."", ""Yep."", ""Okay, I will have your new policy in the mail today with your new insurance cards."", ""Okay great."", ""Until they come in, your daughter can access our app should she need proof of insurance. Okay, Mike, is there anything else I can do for you today?"", ""Uh, no that's about it I guess."", ""Okay great, well thank your for choosing Rivertown Insurance and you have a good day okay."", ""Yeah, Thanks you too. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
875,"{""dialogue_id"": ""875"", ""turns"": {""turn_id"": [""insurance_875_000"", ""insurance_875_001"", ""insurance_875_002"", ""insurance_875_003"", ""insurance_875_004"", ""insurance_875_005"", ""insurance_875_006"", ""insurance_875_007"", ""insurance_875_008"", ""insurance_875_009"", ""insurance_875_010"", ""insurance_875_011"", ""insurance_875_012"", ""insurance_875_013"", ""insurance_875_014"", ""insurance_875_015"", ""insurance_875_016"", ""insurance_875_017"", ""insurance_875_018"", ""insurance_875_019"", ""insurance_875_020"", ""insurance_875_021"", ""insurance_875_022"", ""insurance_875_023"", ""insurance_875_024"", ""insurance_875_025"", ""insurance_875_026"", ""insurance_875_027"", ""insurance_875_028"", ""insurance_875_029"", ""insurance_875_030"", ""insurance_875_031"", ""insurance_875_032"", ""insurance_875_033"", ""insurance_875_034"", ""insurance_875_035"", ""insurance_875_036"", ""insurance_875_037"", ""insurance_875_038"", ""insurance_875_039"", ""insurance_875_040"", ""insurance_875_041"", ""insurance_875_042"", ""insurance_875_043"", ""insurance_875_044"", ""insurance_875_045"", ""insurance_875_046"", ""insurance_875_047"", ""insurance_875_048"", ""insurance_875_049"", ""insurance_875_050"", ""insurance_875_051"", ""insurance_875_052"", ""insurance_875_053"", ""insurance_875_054"", ""insurance_875_055"", ""insurance_875_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good Morning, and thank you for calling Rivertown Insurance how can I help you today?"", ""Hi, my name is Maybelle Clearmont, I need to change my billing cycle."", ""Okay, I can help you with that miss Clearmont. Do you have your policy number handy?"", ""Um, no I don't."", ""That's fine, we can verify your account another way."", ""Okay."", ""Can you please give me your address?"", ""Uh, it's six one eight Pfeiffer Street."", ""And the city and state?"", ""Oh, that's Niles, Ohio. Sorry about that."", ""Nope no problem. Okay now if I can get your social security number please."", ""Yeah, uh, it's one two nine, three eight, five five six one."", ""Okay that was one two nine, three eight, five five six one?"", ""Yeah that's it."", ""Okay great. Can you receive texts?"", ""yeah I can."", ""Okay I'm going to send a code to the number we have on file, when you get the text please read me the code."", ""Okay I can do that."", ""Okay, while we wait for that code..."", ""Oh! I just got it do you want it now?"", ""Yes that will be fine."", ""Okay, it's five five six one."", ""Okay that was five five six one?"", ""Yes."", ""Okay great. Now you needed to change your billing frequency?"", ""Yes, I want to switch from paying every six months to the monthly plan."", ""Okay we can do that, now I also need to tell you that there is a small administration fee that's added on for monthly payments."", ""Oh, uh, okay."", ""Now you are in the middle of your cycle, so your next payment wouldn't be due until the first of September."", ""Oh that's good. can I pay it early?"", ""Well we will send out your billing statement around the middle of August, so you can pay it as soon as you get the bill or wait until your due date."", ""Okay, how much will my monthly payments be?"", ""Your monthly payments will be one hundred and ten dollars a month."", ""Oh that's not to bad, better than trying to come up with a bunch in one go."", ""Yes, our monthly payment plans are easier for most people financially."", ""Is there anything else I need to do to set this up?"", ""Nope, I have all the information handy here, we will go ahead and switch that over for you."", ""Great."", ""Now, miss Clearmont, I have noticed that you haven't had an insurance review in several years. Can I set up an appointment for one of our agents to give you a call and see if we need to adjust your insurance?"", ""What's an insurance review?"", ""We just see what life changes you have had, see if we need to make changes to your policy, add things on take things off. We strive to make sure all of our clients have the proper insurance to cover all of their needs."", ""Um, well how long does it take?"", ""Usually we can go through everything in as little as fifteen minutes."", ""Oh, well that's not to bad. Yeah ok set me an appointment."", ""Great. When is a good time for one of our agents to give you a call? Do you prefer mornings or afternoons?"", ""Um, well early afternoons work best for me, I can do it on my lunch break."", ""Great, what time would work for you? Twelve thirty, one, one thirty?"", ""I think one would work the best."", ""Great. Now is there a particular day of the week that works best for you?"", ""Um, Wednesday would be best I think, things should be quiet then."", ""Okay great so I have set you with an appointment for one of our agents to call you next Wednesday July Twenty-first at one p.m. Will that work for you?"", ""Okay that sounds good."", ""Great, is there anything else I can do for you while we are on the line?"", ""Um, no I think that's about it."", ""Okay than you have a great day and thank you for choosing Rivertown Insurance."", ""Thank you. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
876,"{""dialogue_id"": ""876"", ""turns"": {""turn_id"": [""insurance_876_000"", ""insurance_876_001"", ""insurance_876_002"", ""insurance_876_003"", ""insurance_876_004"", ""insurance_876_005"", ""insurance_876_006"", ""insurance_876_007"", ""insurance_876_008"", ""insurance_876_009"", ""insurance_876_010"", ""insurance_876_011"", ""insurance_876_012"", ""insurance_876_013"", ""insurance_876_014"", ""insurance_876_015"", ""insurance_876_016"", ""insurance_876_017"", ""insurance_876_018"", ""insurance_876_019"", ""insurance_876_020"", ""insurance_876_021"", ""insurance_876_022"", ""insurance_876_023"", ""insurance_876_024"", ""insurance_876_025"", ""insurance_876_026"", ""insurance_876_027"", ""insurance_876_028"", ""insurance_876_029"", ""insurance_876_030"", ""insurance_876_031"", ""insurance_876_032"", ""insurance_876_033"", ""insurance_876_034"", ""insurance_876_035"", ""insurance_876_036"", ""insurance_876_037"", ""insurance_876_038"", ""insurance_876_039"", ""insurance_876_040"", ""insurance_876_041"", ""insurance_876_042"", ""insurance_876_043"", ""insurance_876_044"", ""insurance_876_045"", ""insurance_876_046"", ""insurance_876_047"", ""insurance_876_048"", ""insurance_876_049"", ""insurance_876_050"", ""insurance_876_051"", ""insurance_876_052"", ""insurance_876_053"", ""insurance_876_054"", ""insurance_876_055"", ""insurance_876_056"", ""insurance_876_057"", ""insurance_876_058"", ""insurance_876_059"", ""insurance_876_060"", ""insurance_876_061""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance, my name is Gayle. To better assist, may I have the account number for your policy?"", ""Hey my name is Daniel Haygood. I tried logging into my account to see how my claim was going and I can't get in and now it says I'm locked out."", ""Oh I'm sorry to hear this mister Haygood, but I'd be happy to help you reset your password so you may access your account. Could I h-have the account number for your policy?"", ""Account number."", ""Yes si-."", ""eight one nine."", ""okay that's eight one nine."", ""let me see eight one nine nine seven six."", ""nine seven six."", ""two three eight."", ""two three eight."", ""nine two four zero."", ""nine two four zero okay thank you for that information sir give me one moment - okay sir I'm not able to locate an account with that number. To conf-."", ""um the last number is eight."", ""nine two four eight?"", ""Yeah that's it, I had to get my glasses, I can't see anything right without these ."", ""I understand, give me one my moment while I pull up that account."", ""My w-wife is always telling me I need to wear them regularly. I guess I need to start listening."", ""It's no problem sir, one moment okay got it. For verification purposes, could you provide the name of your high school?"", ""Bakersfield High."", ""Thank you! Okay let's see I see your account was restricted due."", ""Yeah I tried to log in this morning but I think I kept putting the wrong password in, cause it locked me out."", ""Okay let's get that password reset for you. Are you able to access the login screen right now?"", ""Where I put my password in?"", ""Yes sir, that's it."", ""Okay yeah one sec. Okay I got it pulled up."", ""Alright go ahead and type in your user name for me."", ""It's d-haygood-sixty-two."", ""Ok can you type that into the screen where it says username."", ""it's already up that there, you want me to type it again?"", ""oh no sir I d-didn't know you had it saved. Y-you can leave it like it is. one moment. okay I've set your temporary password to Spring four five six, Spring has a capital S."", ""Ok."", ""okay can you type Spring four five six into the screen where it says password."", ""yeah okay Spring four five six oh wait let me capitalize the S okay that's Spring four five six got it do I hit login now?"", ""Yes sir you can hit login."", ""Okay I logged in now it says please reset your password I thought you did that?"", ""Um yes sir I gave you a temporary password to get in to your account. Now you can change your password to something only you will know."", ""Oh no I need to change it to something my wife will know too cause she has to login too."", ""I understand, you can go ahead and ch-change your password and them you can give it to your wife so she has it."", ""Alright hold on. #Um let me see."", ""Yes sir."", ""K I got it let me write it down. ok I got it."", ""Great, can you try to log in so we can be sure your password was updated?"", ""Oh yeah let's do that before I let you go. Okay let's see hit login annnnd okay got it, I'm in now. How do I see my claim? My wife put it put it in last Thursday I think."", ""Do you see the orange button on the right hand side that says claims?"", ""Uh huh, do I click that?"", ""Yes sir, if you click that it'll s-show all the claims you've submitted in the last twelve months."", ""Well we only put in one."", ""Ok, that claim wil show when you click that button."", ""Oh, okay hold on. Okay I clicked it and it says additional information needed. What information?"", ""#Hmm, for that information you'd need to speak with out claims department. Would you like me to transfer."", ""You don't see the claims?"", ""#Um yes sir I can see them, but I can't see what additional information the insurance adjuster needs to process them. I can transfer you to the claims depart-."", ""No I'll let my wife call back she handles all this stuff. I was just trying to see if they got it."", ""Okay I understand, was there anything else I could assist you with today?"", ""#Um yeah, you got the winning lottery numbers? ."", ""#Um no sir, unfortunately I can't assist with that."", ""You have a good day, what was your name again?"", ""It's Gayle."", ""Well you have a good day Gayle."", ""You too, mister Haygood. And thank you for calling Rivertown Insurance. Please know you may receive a brief survey regarding our interaction and my assistance."", ""Okay, thank you.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
877,"{""dialogue_id"": ""877"", ""turns"": {""turn_id"": [""insurance_877_000"", ""insurance_877_001"", ""insurance_877_002"", ""insurance_877_003"", ""insurance_877_004"", ""insurance_877_005"", ""insurance_877_006"", ""insurance_877_007"", ""insurance_877_008"", ""insurance_877_009"", ""insurance_877_010"", ""insurance_877_011"", ""insurance_877_012"", ""insurance_877_013"", ""insurance_877_014"", ""insurance_877_015"", ""insurance_877_016"", ""insurance_877_017"", ""insurance_877_018"", ""insurance_877_019"", ""insurance_877_020"", ""insurance_877_021"", ""insurance_877_022"", ""insurance_877_023"", ""insurance_877_024"", ""insurance_877_025"", ""insurance_877_026"", ""insurance_877_027"", ""insurance_877_028"", ""insurance_877_029"", ""insurance_877_030"", ""insurance_877_031"", ""insurance_877_032"", ""insurance_877_033"", ""insurance_877_034"", ""insurance_877_035"", ""insurance_877_036"", ""insurance_877_037"", ""insurance_877_038"", ""insurance_877_039"", ""insurance_877_040"", ""insurance_877_041"", ""insurance_877_042"", ""insurance_877_043"", ""insurance_877_044"", ""insurance_877_045"", ""insurance_877_046"", ""insurance_877_047"", ""insurance_877_048"", ""insurance_877_049"", ""insurance_877_050"", ""insurance_877_051"", ""insurance_877_052"", ""insurance_877_053"", ""insurance_877_054"", ""insurance_877_055"", ""insurance_877_056"", ""insurance_877_057"", ""insurance_877_058"", ""insurance_877_059"", ""insurance_877_060"", ""insurance_877_061"", ""insurance_877_062"", ""insurance_877_063"", ""insurance_877_064"", ""insurance_877_065"", ""insurance_877_066"", ""insurance_877_067"", ""insurance_877_068"", ""insurance_877_069"", ""insurance_877_070"", ""insurance_877_071""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for calling Rivertown Insurance. My name is Joann, how may I assist you today?"", ""Yes I'd like to cancel my policy."", ""Okay, we're definitely sorry to hear this. May I have your name and the reason for your cancelation?"", ""Leslie Grimes and my payment increased and I found something cheaper."", ""Let me take a look at that for you. Could you provide your policy number?"", ""Oh I don't have that, I gotta get my bill folder."", ""That 's no problem. What about your addess?"", ""I think the number is eight nine three."", ""It's okay, we can pull it up with your property address."", ""seven three two five Rosebush Grove."", ""And your zip code?"", ""oh it's three four six five eight."", ""Got it, to confirm that seven three two five Rosebush Grove Sandy Georgia three four six five eight."", ""Yeah I know the premium went up I think twenty dollars on my last bill."", ""G-give me just one moment to access your account."", ""OK."", ""And for security purposes, you could verify your mother's maiden name?"", ""Charles oh no wait my mother's maiden name it's Ricks, Charles is mine."", ""Thank you for verifying that information, missus Grimes. I do see your homeowners insurance policy premium did increase by seventeen dollars monthly."", ""Right, I found a diff different company for one thousand dollars and I told my husband it would m-make more sense to switch."", ""Ok well we do understand savings and want to make sure you're getting the best rates but also make sure you have proper coverage, is the other company covering up two hundred fifty thousand?"", ""It was Ray how much coverage was the insurance with that new company ok my husband said it was one fifty."", ""Okay well our premiums did increase however we are still offering quite more than the company you may be switching to and."", ""Well I didn't know the coverage for this one was two fifity."", ""Yes ma'am let's see you currently have two hundred and fifty thousand coverage and a deductible of five hundred."", ""oh I guess we know why it's cheaper now."", ""Yes ma'am our coverage is a bit more than what they're offering. And I do see you may qualify for a -one moment- a ten dollar discount monthly if you enroll in our auto pay program."", ""I'm not on that now?"", ""On auto pay?"", ""Yeah I thought I set it up oh no I didn't that was my car insurance okay nevermind don't cancel it but can you set up autopay now."", ""Yes ma'am we can take care of that right now. okay so let's get that started for you. I'd just need a credit card or checking account to put on file."", ""Y'all have my checking account information."", ""Uh no ma'am we don't have any payment information saved on file for this account."", ""Oh, well how have I been paying?"", ""Let's see it looks like y-you have been making payments using our automated system."", ""And it doesn't save the information?"", ""No ma'am for security purposes and things like that it's not stored."", ""okay hold on ok it's four."", ""one moment ma'am may I have the name on the card."", ""It's in my name."", ""Okay so Leslie Grimes and what type of card is it?"", ""It's a credit card."", ""I mean is it a Visa, Mastercard, or."", ""Oh it's a Visa card."", ""Okay go ahead with your card number when you're ready."", ""Okay card number four eight eight one."", ""four eight eight one."", ""nine five six six."", ""nine five six six."", ""four zero zero zero."", ""four zero zero zero."", ""nine four three one."", ""nine four three one and the CVV code."", ""Huh."", ""What's the security code? The code on the back of the card."", ""Oh. Six one three."", ""Six one three and the expiration date."", ""one twenty three."", ""And expiration date January twenty twenty three okay missus Grimes do I have your permission to place this card on file and begin automated payments for this account?"", ""What day will the payments be on?"", ""Uh let's see one moment. Your payments are due on the third of every month. So a payment will be processed to this card starting next month which is September three rd."", ""Can I change my date to the the fifteenth?"", ""Yes ma'am but see the third has passed a second payment will be processed on the fifteenth if you change it today."", ""Oh no don't worry about it then."", ""Okay. So okay do I have your permission to place this card on file and begin au-automatic payments for this account?"", ""Yeah."", ""Okay give me one moment to get this processed. Okay your changes have been processed and you are enrolled in our auto draft program, your payments will now be one hundred and seven dollars monthly and they will be processed on the fifteenth of every month beginning up next month."", ""Okay."", ""Was there anything else I could assist you with today?"", ""Um, no that's it. Thank you."", ""You're welcome. Thank you for calling Rivertown Insurance, please remain on the line for a brief survey and have a good day."", ""Thank you, you too.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
878,"{""dialogue_id"": ""878"", ""turns"": {""turn_id"": [""insurance_878_000"", ""insurance_878_001"", ""insurance_878_002"", ""insurance_878_003"", ""insurance_878_004"", ""insurance_878_005"", ""insurance_878_006"", ""insurance_878_007"", ""insurance_878_008"", ""insurance_878_009"", ""insurance_878_010"", ""insurance_878_011"", ""insurance_878_012"", ""insurance_878_013"", ""insurance_878_014"", ""insurance_878_015"", ""insurance_878_016"", ""insurance_878_017"", ""insurance_878_018"", ""insurance_878_019"", ""insurance_878_020"", ""insurance_878_021"", ""insurance_878_022"", ""insurance_878_023"", ""insurance_878_024"", ""insurance_878_025"", ""insurance_878_026"", ""insurance_878_027"", ""insurance_878_028"", ""insurance_878_029"", ""insurance_878_030"", ""insurance_878_031"", ""insurance_878_032"", ""insurance_878_033"", ""insurance_878_034"", ""insurance_878_035"", ""insurance_878_036"", ""insurance_878_037"", ""insurance_878_038"", ""insurance_878_039"", ""insurance_878_040"", ""insurance_878_041"", ""insurance_878_042"", ""insurance_878_043"", ""insurance_878_044"", ""insurance_878_045"", ""insurance_878_046"", ""insurance_878_047"", ""insurance_878_048"", ""insurance_878_049"", ""insurance_878_050""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello? I am needing to speak to an agent."", ""Hi there this is Dan with Rivertown Insurance. How can I help you?"", ""Oh. good. Finally got through. yeah I need to pay my bill."", ""Ok well I would be happy to take your payment over the phone for you today."", ""Cool so I am ready."", ""Wonderful. Can I please start with a name?"", ""Name is Karen. Karen Robinson."", ""Thank you Miss Robinson. I am happy to help you today. I will now need your account number please."", ""Well I don't have it so hopefully you can just look it up?"", ""Yes we can do that. I will need to ask you a few more questions to access your account. Let's see here can you please tell me your birth date?"", ""Ok my birthday is March eleventh nineteen sixty."", ""Let me just read that back to you. I have your date of birth as March eleven nineteen sixty."", ""Yeah that is right."", ""Wonderful I will now need your social security number please?"", ""Uh ok. Five two three nine nine seven six four two."", ""Great. Last but not least I will need you to answer the security question you chose a while back when you set up your account?"", ""Hmm ok I hope I remember!"", ""What was the name of your first pet?"", ""Oh that is an easy one. My little Fluffy."", ""Fluffy. Excellent. I have a Fluffy myself. She is chow chow."", ""Oh neat. Mine was a kitten. Back when I was a little girl. A long time ago ."", ""Alright Miss Robinson I have your account pulled up now and I would be happy to take your payment."", ""Ok good. I was trying to pay online and getting quite very frustrated with the site. It is a mess!"", ""I am sorry to hear that. Sometimes it can be easier to just pay over the phone for some customers."", ""Yes I prefer doing it over the phone anyway."", ""Well I am happy to take that payment whenever you are ready."", ""Ok fine I will be paying with my credit card. But first please remind me the balance due?"", ""Certainly your balance is two hundred nineteen dollars and fourty seven cents. This was due on the tenth."", ""Ok that's right. I would have paid sooner if I could have used the website!"", ""No worries. It is only the twelth and there are no late charges as of yet."", ""Well good. Okay my card number is four four three seven nine eight one one nine zero six four eight one two two."", ""Alright let me just go ahead and read that back to you I have here four four three seven nine eight one one nine zero six four eight one two two."", ""That is correct, Sir."", ""Okay fantastic. Now can you please tell me the expiration date of the card?"", ""Yeah eleven twenty twenty six."", ""Okay and then the cvv number please?"", ""Yeah that is four seven two."", ""Great so I will be processing a payment of two hundred nineteen dollars and fourty seven cents to you card ending in eight one two two."", ""Okay."", ""It looks like the payment has posted. Would you be interested in setting recurring payments with this card?"", ""Oh no. I do not. I do not want recurring payments. I like to look over my bill each month."", ""Okay no problem at all. You are welcome to call in whenever you'd like and pay over the phone. You are also able to bay by mail or online of you ever choose to."", ""Yeah I guess I will be calling each month then. Seems to be the best way for me."", ""I understad well please let me provide you with a confirmation number and I will also be sending you a receipt via email."", ""Ok actually I do not I can't write down anything right now I am I will be fine just with the email receipt. If I don't get it I will just call back."", ""I will send the email receipt over right now. For the email address I have Sunnysixty at xyz dot com?"", ""Yes that is right. That is sixty written six zero right?"", ""Yes ma'am. The email has been sent and the balance is now zero. Is there anything else I can do for you today?"", ""No not that I can think of. I think we are dine here."", ""Okay well you have a super day and thank you so much for calling Rivertown insurance today! Good bye."", ""See ya.""], ""dialogue_acts"": [[""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
879,"{""dialogue_id"": ""879"", ""turns"": {""turn_id"": [""insurance_879_000"", ""insurance_879_001"", ""insurance_879_002"", ""insurance_879_003"", ""insurance_879_004"", ""insurance_879_005"", ""insurance_879_006"", ""insurance_879_007"", ""insurance_879_008"", ""insurance_879_009"", ""insurance_879_010"", ""insurance_879_011"", ""insurance_879_012"", ""insurance_879_013"", ""insurance_879_014"", ""insurance_879_015"", ""insurance_879_016"", ""insurance_879_017"", ""insurance_879_018"", ""insurance_879_019"", ""insurance_879_020"", ""insurance_879_021"", ""insurance_879_022"", ""insurance_879_023"", ""insurance_879_024"", ""insurance_879_025"", ""insurance_879_026"", ""insurance_879_027"", ""insurance_879_028"", ""insurance_879_029"", ""insurance_879_030"", ""insurance_879_031"", ""insurance_879_032"", ""insurance_879_033"", ""insurance_879_034"", ""insurance_879_035"", ""insurance_879_036"", ""insurance_879_037"", ""insurance_879_038"", ""insurance_879_039"", ""insurance_879_040"", ""insurance_879_041"", ""insurance_879_042"", ""insurance_879_043"", ""insurance_879_044"", ""insurance_879_045"", ""insurance_879_046"", ""insurance_879_047"", ""insurance_879_048"", ""insurance_879_049"", ""insurance_879_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon, thank you for calling Rivertown Insurance. My name is Holly, how may I assist you today?"", ""Hey Holly how are you?"", ""I'm well, how are you doing today?"", ""I'm good. I need to change my address with y'all."", ""Sure! I'd be happy to help get your address updated. Could I have your name and account number."", ""Oh yeah name is Roger Finley. I don't know my account number though, is it on my billing statement?"", ""Yes sir, if you'll look at the top left hand corner of your bill you should see a eight digit account number."", ""Okay hold on let me grab my bill. #Um it was right here hold one second."", ""Yes sir."", ""Um I did have it this morning oh here it goes okay now alright let's see top right corner."", ""No sir it's in the top left hand corner."", ""oh left okay let's see top left hand corner okay it's one three six."", ""one three six."", ""yeah one three six four nine four two two."", ""okay that's one three six four nine."", ""Uh huh."", ""four two two."", ""Yup you got it."", ""okay great thank you for that information. One moment. #Um for security purposes could you verify your mother's maiden name?"", ""Davis."", ""ok thank you for verifying that information. #Um the address listed for you is fifty six carlson drive."", ""yeah I need to change that to seven three two lakeshore lane."", ""okay just a moment let me get to that screen."", ""yeah I bought a house so I need to have my mail sent to my new address."", ""Oh congratulations on your new home!"", ""Thank you!"", ""You're welcome! #Um okay we've g-got the old address removed. Could you repeat your new address for me?"", ""New address yes it's seven three two lakeshore lane."", ""thank you, and what's th-the zip code for the new address."", ""zip code fairville, florida nine four eight five nine."", ""alright that's seven three two lakeshore lane, Fairville, Florida nine four eight five nine."", ""Uh huh."", ""okay give me just one moment to get this update processed."", ""okay can you tell me what monthly payment is too?"", ""Sure give me one moment to give update your address then we can look at your payment information."", ""Okay yeah that's fine."", ""Alright your address has been updated. Please allow up to twenty-four hours for this update to take effect."", ""ok thank you."", ""okay now you also wanted to know your monthly premium, so let's take a look at that."", ""Yes please."", ""Okay I show here your monthly premium amount is one hundred and four dollars."", ""Alright, one oh four, and it's due on the fifteenth?"", ""No sir it's due on the nineteenth of every month."", ""Oh it's the nineteenth?"", ""Yes sir."", ""Oh okay let me write that down. It's one oh four and due on the nineteenth."", ""Yes sir you got it."", ""Ok good ok thank you for your help Holly."", ""That's no problem. #Um was there anything else you needed help with today?"", ""#Um got my address changed, payment info and due date. that'll that'll be all I need today. Thank you."", ""You're welcome! Thank you for calling Rivertown Insurance, have a great day!""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
880,"{""dialogue_id"": ""880"", ""turns"": {""turn_id"": [""insurance_880_000"", ""insurance_880_001"", ""insurance_880_002"", ""insurance_880_003"", ""insurance_880_004"", ""insurance_880_005"", ""insurance_880_006"", ""insurance_880_007"", ""insurance_880_008"", ""insurance_880_009"", ""insurance_880_010"", ""insurance_880_011"", ""insurance_880_012"", ""insurance_880_013"", ""insurance_880_014"", ""insurance_880_015"", ""insurance_880_016"", ""insurance_880_017"", ""insurance_880_018"", ""insurance_880_019"", ""insurance_880_020"", ""insurance_880_021"", ""insurance_880_022"", ""insurance_880_023"", ""insurance_880_024"", ""insurance_880_025"", ""insurance_880_026"", ""insurance_880_027"", ""insurance_880_028"", ""insurance_880_029"", ""insurance_880_030"", ""insurance_880_031"", ""insurance_880_032"", ""insurance_880_033"", ""insurance_880_034"", ""insurance_880_035"", ""insurance_880_036"", ""insurance_880_037"", ""insurance_880_038"", ""insurance_880_039"", ""insurance_880_040"", ""insurance_880_041"", ""insurance_880_042"", ""insurance_880_043"", ""insurance_880_044"", ""insurance_880_045"", ""insurance_880_046"", ""insurance_880_047"", ""insurance_880_048"", ""insurance_880_049"", ""insurance_880_050"", ""insurance_880_051"", ""insurance_880_052"", ""insurance_880_053"", ""insurance_880_054"", ""insurance_880_055"", ""insurance_880_056"", ""insurance_880_057"", ""insurance_880_058"", ""insurance_880_059"", ""insurance_880_060"", ""insurance_880_061"", ""insurance_880_062"", ""insurance_880_063"", ""insurance_880_064"", ""insurance_880_065""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, thank you for calling Rivertown Insurance. My name is Brenda, how may I help today?"", ""Hey Brenda I need to set up some insurance."", ""sure, what type of insurance are you looking to."", ""I just moved into an apartment and I need to cover my furniture and stuff."", ""Ok, we can definitely assist with that. Do own this apartment or are you renting?"", ""Oh no I I don't own it."", ""Okay, let's take a look at some renters insurance quotes in your area. Can you provide your first and last name for me."", ""Kyle Harper."", ""Thank you Kyle, and what's your address."", ""#Um can you tell me how much the insurance is first."", ""In order to provide you with accurate quotes, I'll need to know the address for the property you'd like to cover."", ""So wait, you're going to charge me based on my address."", ""Well the way it works is."", ""Cuz that doesn't sound fair."", ""Our plans are priced by the prices are determined by the average prices of insurance in your area, in order to maintain competitive prices and coverage."", ""#Umhm. My address if thirty four union square apartment four C Loskin, California four nine three one six."", ""Thank you sir. Please give me just a sec to pull up our coverage plans in your area."", ""I just enough coverage to cover my furniture and my game system."", ""Sure, okay let's see our basic plan in your area is two hundred dollars for yearly coverage."", ""Okay let's do that."", ""Now I know you said you you wanted to cover your game console."", ""Right yeah I want that covered."", ""Do you have any other electronics or anything in the home? Like a computer, music system, etc."", ""#Um, I do have a laptop. And I have a kitchen mixer and it was almost four hundred dollars so I want that covered too."", ""Well we do offer a preferred plan for three hundred dollars which offers more coverage."", ""#Um I didn't even think about that yeah okay let's do the preferred coverage."", ""No problem! I'll just need to get a bit more information from you."", ""Is it gonna take long? Cause I have a doctor's appointment in just a bit. I may have to call back."", ""#Um it shouldn't, no it shouldn't take too long. I just need to create your policy and get your payment information."", ""Okay but if it takes too long I'll have to call back."", ""Sure, may I have an email address to place on file for you?"", ""Yeah email address let's go with my business address it's kyle harper at ukonllc dot com."", ""Alright that's your first and last name at u-c-o-n-l-l-c dot com."", ""no with a k u-k-o-n-l-l-c."", ""Oh I'm sorry that's your first and last name at u-k-o-n-l-l-c dot com."", ""yeah hm."", ""Okay thank you for that information. And for security purposes we'll need to set up a security question to access your account. Could you provide your mother's maiden name?"", ""yeah her maiden name was Sherry Bush."", ""Okay so Bush will be the answer for the security question. So when you call you'll need to provide that information in order to access your account."", ""okay."", ""Okay so I've gotten your account set up, would like to make weekly excuse monthly would you like to make monthly payments for this coverage or would you like to pay in full today."", ""#Uh if I pay in full when will the money be pulled from my account?"", ""All payments are processed in three to five business days."", ""Okay yeah okay I'll pay it all today."", ""Great, okay and will you be using a credit card or checking account to make that payment today?"", ""Credit card I'll be using a credit card."", ""Alright and what type of card is it."", ""Mastercard."", ""Okay one moment alright you can go ahead with your card number."", ""five four three six."", ""five four three six."", ""nine zero zero zero."", ""nine zero zero zero."", ""eight six nine one."", ""eight six nine one."", ""nine nine seven three."", ""nine nine seven three okay and the expiration date."", ""eleven twenty-three."", ""okay expiration date is November two thousand twenty-three and the security code on the back please."", ""yup it's four six six."", ""alright four six six got it okay mister Harper do you authorize me to make a payment of three hundred dollars to this credit card in order to purchase one year of renters insurance from Rivertown Insurance."", ""yeah hm that's fine."", ""Alright thank you for your purchase. Your payment has been authorized and will show on your card statement within three to five business days."", ""K did you need anything else from me I gotta go."", ""I understand, no sir that is all I needed, you will receive an email with your policy information and instructions to set up your online account. Thank you again for selecting Rivertown Insurance."", ""ok thank you bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
881,"{""dialogue_id"": ""881"", ""turns"": {""turn_id"": [""insurance_881_000"", ""insurance_881_001"", ""insurance_881_002"", ""insurance_881_003"", ""insurance_881_004"", ""insurance_881_005"", ""insurance_881_006"", ""insurance_881_007"", ""insurance_881_008"", ""insurance_881_009"", ""insurance_881_010"", ""insurance_881_011"", ""insurance_881_012"", ""insurance_881_013"", ""insurance_881_014"", ""insurance_881_015"", ""insurance_881_016"", ""insurance_881_017"", ""insurance_881_018"", ""insurance_881_019"", ""insurance_881_020"", ""insurance_881_021"", ""insurance_881_022"", ""insurance_881_023"", ""insurance_881_024"", ""insurance_881_025"", ""insurance_881_026"", ""insurance_881_027"", ""insurance_881_028"", ""insurance_881_029"", ""insurance_881_030"", ""insurance_881_031"", ""insurance_881_032"", ""insurance_881_033"", ""insurance_881_034"", ""insurance_881_035"", ""insurance_881_036"", ""insurance_881_037"", ""insurance_881_038"", ""insurance_881_039"", ""insurance_881_040"", ""insurance_881_041"", ""insurance_881_042"", ""insurance_881_043"", ""insurance_881_044"", ""insurance_881_045"", ""insurance_881_046"", ""insurance_881_047"", ""insurance_881_048"", ""insurance_881_049"", ""insurance_881_050"", ""insurance_881_051"", ""insurance_881_052"", ""insurance_881_053"", ""insurance_881_054"", ""insurance_881_055"", ""insurance_881_056"", ""insurance_881_057"", ""insurance_881_058"", ""insurance_881_059"", ""insurance_881_060"", ""insurance_881_061"", ""insurance_881_062"", ""insurance_881_063"", ""insurance_881_064"", ""insurance_881_065"", ""insurance_881_066"", ""insurance_881_067"", ""insurance_881_068"", ""insurance_881_069"", ""insurance_881_070""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good evening thank you for calling Rivertown Insurance! My name is Sandra and who do I have the pleasure of speaking with?"", ""Hey my name is Rachel Clover."", ""Hi miss Clover how may I assist you today."", ""I received a notice that my policy that policy was going to lapse but I don't think that's right."", ""Oh okay I'd be happy to look into that for you. Could you provide me with your account number?"", ""I don't have it I think I threw the notice away can you pull it up with email address?"", ""#Uh I can't use your email but let's try your birthday?"", ""Yeah ok my birthday is oh eight twelve eighty three."", ""That's August eighth, nineteen eighty three."", ""Yes ma'am that's right."", ""Okay thank you for that information. To verify your account could you provide your social security number."", ""#Um can you use something else I don't feel comfortable giving that information."", ""I understand I do apologize but without your account number I would need your social security number to verify your account. I assure though all of your information is kept securely."", ""I know one of my friends had her identity stolen by just just putting her social security number in on the internet."", ""Oh I'm definitely sorry to hear that. Your information provided here is only used to verify your account information and is not written down or stored anywhere besides your account."", ""#Um okay it's four nine six one nine six seven four three."", ""Thank you for that information. And may I have your phone number."", ""eight nine four zero."", ""Thank you could you provide the full number starting with your area code."", ""Oh my god do you really need all this."", ""Yes ma'am in order to ensure your information is kept secure and only provided to you we do need to verify your information."", ""Fine six four one nine three three eight nine four zero."", ""Thank you! one more thing can you verify your high school?"", ""Eastdale High is that all my goodness I didn't know I'd have to go through all this I don't even know why my account is being canceled."", ""Ok thank you for verifying, now let's take a look at your account. Ok it looks like your monthly premium payment is seven days past due."", ""Oh really."", ""Yes ma'am but we do have a ten day grace period so your account has not lapsed at this time. #Uh would you like to go ahead and take care of this payment."", ""Yeah let's go ahead and pay it."", ""Okay I'd just need."", ""Hold on let me get my card."", ""Sure no prob- that's no problem."", ""Okay I'm ready what info you need first?"", ""Yes what type of card are you using today?"", ""It's a mastercard oh wait no this is my Visa yeah it's a Visa."", ""Okay go go ahead with your card number."", ""yeah it's four nine six four."", ""alright that's four nine six four."", ""three two one one."", ""three two one one."", ""six nine wait no six eight yeah six eight six seven."", ""ok six eight six seven."", ""eight zero zero zero."", ""eight zero zero zero okay your expiration date."", ""it's eleven twenty three."", ""Thank you, that's November twenty twenty-three."", ""Yeah that's it."", ""Alright and your security code on the back?"", ""Oh three four one."", ""Thank you three four one and do I have your permission to process this payment of one hundred and seven dollars?"", ""Well what choice do I have?"", ""#Um I do still need you to confirm you authorize the payment in order to process it."", ""Yeah yeah yeah yes you have my permission."", ""Okay thank you. I have processed your payment of one hundred and seven dollars to the card provided. Your account is now current and your next payment is due."", ""Can you just take the payment from this card every month?"", ""Okay so you'd like to use this card to set up auto pay, is that correct?"", ""So the payment will just automatically come out my account every month right?"", ""Yes that means the payment will every month this card will be used to make your payment."", ""Okay yeah let's do that and what day will it be taken out."", ""let's see your payment is due on the fourth of every month so it will taken on that date."", ""Ok."", ""Alright give me just a moment to get you enrolled."", ""Hey can you tell me when my policy expires too when it's up for renewal."", ""Sure ok we've gotten this card set up on automatic payments. Alright let me take a look at your contract status."", ""Ok."", ""Alright this current contract expires on June fourth two thousand twenty-two."", ""Oh yeah okay #Um that's fine okay that's all."", ""Alright we've gotten that taken care of was there anything else I could assist you with today?"", ""No that was all."", ""Alright thank you for calling Rivertown Insurance please hold on the line."", ""No I don't have time I'm walking into work."", ""Okay thank you for calling Rivertown Insurance and have a great day.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
882,"{""dialogue_id"": ""882"", ""turns"": {""turn_id"": [""insurance_882_000"", ""insurance_882_001"", ""insurance_882_002"", ""insurance_882_003"", ""insurance_882_004"", ""insurance_882_005"", ""insurance_882_006"", ""insurance_882_007"", ""insurance_882_008"", ""insurance_882_009"", ""insurance_882_010"", ""insurance_882_011"", ""insurance_882_012"", ""insurance_882_013"", ""insurance_882_014"", ""insurance_882_015"", ""insurance_882_016"", ""insurance_882_017"", ""insurance_882_018"", ""insurance_882_019"", ""insurance_882_020"", ""insurance_882_021"", ""insurance_882_022"", ""insurance_882_023"", ""insurance_882_024"", ""insurance_882_025"", ""insurance_882_026"", ""insurance_882_027"", ""insurance_882_028"", ""insurance_882_029"", ""insurance_882_030"", ""insurance_882_031"", ""insurance_882_032"", ""insurance_882_033"", ""insurance_882_034"", ""insurance_882_035"", ""insurance_882_036"", ""insurance_882_037"", ""insurance_882_038"", ""insurance_882_039"", ""insurance_882_040"", ""insurance_882_041"", ""insurance_882_042"", ""insurance_882_043"", ""insurance_882_044"", ""insurance_882_045"", ""insurance_882_046"", ""insurance_882_047"", ""insurance_882_048"", ""insurance_882_049"", ""insurance_882_050"", ""insurance_882_051"", ""insurance_882_052"", ""insurance_882_053"", ""insurance_882_054"", ""insurance_882_055"", ""insurance_882_056"", ""insurance_882_057"", ""insurance_882_058"", ""insurance_882_059"", ""insurance_882_060"", ""insurance_882_061"", ""insurance_882_062"", ""insurance_882_063"", ""insurance_882_064"", ""insurance_882_065"", ""insurance_882_066"", ""insurance_882_067"", ""insurance_882_068"", ""insurance_882_069"", ""insurance_882_070"", ""insurance_882_071"", ""insurance_882_072"", ""insurance_882_073"", ""insurance_882_074"", ""insurance_882_075"", ""insurance_882_076"", ""insurance_882_077"", ""insurance_882_078"", ""insurance_882_079"", ""insurance_882_080"", ""insurance_882_081"", ""insurance_882_082"", ""insurance_882_083"", ""insurance_882_084"", ""insurance_882_085"", ""insurance_882_086"", ""insurance_882_087"", ""insurance_882_088"", ""insurance_882_089"", ""insurance_882_090"", ""insurance_882_091"", ""insurance_882_092"", ""insurance_882_093"", ""insurance_882_094"", ""insurance_882_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, this is Nathan, how can I help you?"", ""[clears throat] Good morning."", ""Good morning. What can I do for you?"", ""[clears throat] My husband passed and I'm calling about his life insurance."", ""#Oh goodness. I'm so sorry to hear of your loss."", ""Thank you. [clears throat]."", ""Alright. Mrs?"", ""Culver."", ""Ok. missus Culver, I'll need to start my asking you a few questions to pull up mister Culver's account."", ""Ok."", ""His first name, please?"", ""Roger."", ""Ok. Thank you. Roger Culver. And, his date of birth, please?"", ""Yes, ten seventeen nineteen twenty six."", ""Thank you, missus Culver. #Um, October seventeenth twenty six."", ""Yes."", ""Ok. I have his account pulled up. Now, ma'am, to request the death benefit, I'll need to walk you through the request form. Do you have time to do this today?"", ""Well, [clears throat] I'm not sure. How long does it take?"", ""It'll take about ten to fifteen minutes."", ""Can you mail it to me or does it have to be done on the phone?"", ""I can mail you the form if you don't have time today."", ""Well, I don't have the death certificate yet."", ""That's no problem, ma'am. We can get the form submitted without it. You can send us the death certificate as soon as you get it. I can also tell you how to upload it onto our secured site, if that's better for you."", ""#Oh heavens, no. I don't know how to work a computer."", ""No problem, ma'am. I can give you the mailing address before we hang up."", ""Thank you. [clears throat] Excuse me, I have the sniffles today."", ""Not a problem. Did you want to work through the death benefit form."", ""I guess so."", ""Ok. Let's get started. The quicker we start, the quicker we'll be finished, right?"", ""True. Yes."", ""Ok. I need to ask you some sensitive questions. Are you ready."", ""Yes."", ""#Um, ok, I have mister Culver's policy number, date of birth, address, and social. I need date, location, and cause of death, please."", ""Ok. He died [clears throat] last Thursday in Saint Louis Missouri. What else?"", ""Cause of death."", ""Right. #Um stroke."", ""Ok. And, you said you don't have the death certificate yet, correct?"", ""That's correct."", ""Thank you. Was he confined to a hospiatl at the time of his death?"", ""No. He died at home."", ""I'm so sorry."", ""Thank you."", ""Ok, do you have the list of physicians or practitioners who attended or prescribed for mister Culver within two years of his death."", ""Yes. He only had one doctor. Same one for over fifty years. Doctor Smith. Ben, Benjamin."", ""Got it. Doctor Benjamin Smith."", ""Yes."", ""Thanks. And, what were the names of any medications prescribed for your husband within the five years before he passed."", ""He wasn't on any medications. Healthy as an ox."", ""Wow. Amazing. He was ninety five?"", ""Yes, sir."", ""That's a long full life, #huh?"", ""Yes. He was blessed. We both were. ."", ""Yes. Ok. missus Culver just a few more questions. Did your husband smoke in the past three years?"", ""No."", ""Good. Thank you."", ""Mhm."", ""Now, you have the option to receive the benefit in one lump sum or processed over."", ""One lump sum is fine. I have a financial person who'll help me with it."", ""Sounds good. Thank you for confirming. Now a few more things and we'll be finished."", ""Ok."", ""Since you are requesting the forms through the mail, it may take a bit longer to get the benefit to you."", ""That's ok. I'm in no hurry."", ""Ok. Good. I've entered the information you've confirmed today and I will get this off to one of our underwriters."", ""Today?"", ""Yes, ma'am. Just as soon as we get off the phone."", ""Ok."", ""They will review the information and send out a packet to you to the mailing address on mister Culver's policy."", ""Ok."", ""Is that a good mailing address for you?"", ""Yes. I'll be going to my daughter's house in Oklahoma next month. Will it get to me by then."", ""#Oh, yes. We will FedEx it to your home within the next week."", ""Good. Ok."", ""Now, once you get the packet, you'll find an enclosed prepaid envelope to return the forms and death certificate."", ""Ok."", ""One of the forms has to be signed by his physician. #Um Doctor Smith."", ""#Oh, gosh. That's a ways from my house. #Hm, I think I can have my neighbor take me."", ""Ok. Another option is that if you have Doctor Smith's fax number, we can fax the form directly to him."", ""Ok. Hold on. I need to get my address book. I have it in there."", ""Ok. Take your time."", ""Smith. Here it is. Dr. Smith. #Um, fax. Here. Four o. two, seven seven four, six nine zero one."", ""Four o. two, seven seven four, six nine zero one?"", ""Yes."", ""Good. I'll have the underwriter get that over to him as soon as possible."", ""That'll be easier for me. Thank you."", ""My pleasure. Ok. #Uh, once you get all your documentation together, use that prepaid envelope and send it back to us. Once we receive the information, the underwriter will process a check to you. If you'd prefer an electronic transfer of the benefit, there is a form in the packet that you can fill out to process it that way."", ""Oh. Ok. My daughter can help me with that part."", ""Great. I'm glad you have help. This is a difficult time."", ""It sure is. Thank you."", ""So, missus Culver, we're all done for now. Do you have any questions?"", ""No. But, I'll get the packet soon?"", ""Yes, within the week."", ""Ok. Thank you."", ""And, again, ma'am, I'm so very sorry for your loss."", ""You're kind. Thank you, dear."", ""My pleasure. You take care of yourself now. Bye."", ""Will do. Thank you. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
883,"{""dialogue_id"": ""883"", ""turns"": {""turn_id"": [""insurance_883_000"", ""insurance_883_001"", ""insurance_883_002"", ""insurance_883_003"", ""insurance_883_004"", ""insurance_883_005"", ""insurance_883_006"", ""insurance_883_007"", ""insurance_883_008"", ""insurance_883_009"", ""insurance_883_010"", ""insurance_883_011"", ""insurance_883_012"", ""insurance_883_013"", ""insurance_883_014"", ""insurance_883_015"", ""insurance_883_016"", ""insurance_883_017"", ""insurance_883_018"", ""insurance_883_019"", ""insurance_883_020"", ""insurance_883_021"", ""insurance_883_022"", ""insurance_883_023"", ""insurance_883_024"", ""insurance_883_025"", ""insurance_883_026"", ""insurance_883_027"", ""insurance_883_028"", ""insurance_883_029"", ""insurance_883_030"", ""insurance_883_031"", ""insurance_883_032"", ""insurance_883_033"", ""insurance_883_034"", ""insurance_883_035"", ""insurance_883_036"", ""insurance_883_037"", ""insurance_883_038"", ""insurance_883_039"", ""insurance_883_040"", ""insurance_883_041"", ""insurance_883_042"", ""insurance_883_043"", ""insurance_883_044"", ""insurance_883_045"", ""insurance_883_046"", ""insurance_883_047"", ""insurance_883_048"", ""insurance_883_049"", ""insurance_883_050"", ""insurance_883_051"", ""insurance_883_052"", ""insurance_883_053"", ""insurance_883_054"", ""insurance_883_055"", ""insurance_883_056"", ""insurance_883_057"", ""insurance_883_058"", ""insurance_883_059"", ""insurance_883_060"", ""insurance_883_061"", ""insurance_883_062"", ""insurance_883_063"", ""insurance_883_064"", ""insurance_883_065"", ""insurance_883_066"", ""insurance_883_067"", ""insurance_883_068"", ""insurance_883_069"", ""insurance_883_070"", ""insurance_883_071"", ""insurance_883_072"", ""insurance_883_073"", ""insurance_883_074"", ""insurance_883_075"", ""insurance_883_076"", ""insurance_883_077"", ""insurance_883_078"", ""insurance_883_079"", ""insurance_883_080"", ""insurance_883_081"", ""insurance_883_082"", ""insurance_883_083"", ""insurance_883_084"", ""insurance_883_085"", ""insurance_883_086"", ""insurance_883_087"", ""insurance_883_088"", ""insurance_883_089"", ""insurance_883_090"", ""insurance_883_091"", ""insurance_883_092"", ""insurance_883_093"", ""insurance_883_094"", ""insurance_883_095"", ""insurance_883_096"", ""insurance_883_097"", ""insurance_883_098"", ""insurance_883_099""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon! This is Rivertown Insurance. I'm Khamil, how can I help you?"", ""Hi. I'm calling to get a quote for life insurace."", ""Great. I can help you with that. Do you already have an account with us for another kind of insurance?"", ""Yes, I have auto insurance with you."", ""Ok. Great. I need to pull up your account. Can I start with your name?"", ""Sure, it's Felicity Jordan.Btwo eight Beight Bfour seven."", ""Thanks. Can you spell that for me?"", ""Yeah, f.e.l."", ""F. as in frank?"", ""Yes. E.l.i.c.i.t.y."", ""F.e.l.i.c.i.t.y. and J.o.r.d.a.n.?"", ""Yes. That's it."", ""Thanks. Now, can I please get your birthdate?"", ""It's December eleven nineteen ninety five."", ""Twelve eleven ninety five. Thanks."", ""#Mhm."", ""Ok. I see your account here. I need to verify it by asking you one of your security questions. Ok?"", ""Go ahead."", ""What is the name of your childhood best friend?"", ""It was Brenda."", ""Yes. Very good, that verifies your account. Thanks for that."", ""#Mhm."", ""Ok. There are a few questions I'd like to ask to find out what the best policy would be for you. Sound good?"", ""Of course. Go ahead."", ""Ok. So, you're under thirty years old I see, so you may want to consider our Term Life plan."", ""Why is that?"", ""Term plans allow you to pay a little less when you are younger with the option of transferring over to a Whole or Universal life plan before the term is up."", ""Ok. So, there's an expiration date for the Term?"", ""Yes, it is set at ten years and it gaurantees the low price for that ten years, but after that the premium may likely increase."", ""#Mhm."", ""Whole Life is a higher premium initially, but you never pay anything different for the remainder of your lifetime and Universal Life is pretty much the same, except there is the optioin to borrow against the plan, the total you've contributed to the plan as you go along."", ""#Oh. I see. Yeah, I've heard of that last one. Why wouldn't I do that now?"", ""It's not that you wouldn't, it's just a higher monthly cost compared to the Term."", ""Ok. Well, the only reason I'm even considering life insurance at this point is because I am doing well for myself right now and though that would be the responsible thing to do, so I could probably afford the cost of the Universal."", ""Fantastic! What do you do for a living?"", ""I wrote a book and it was actually published! Can you believe that?"", ""That's really cool! What's the book about?"", ""It's about my experience running around the globe for two years after high school."", ""#Wow! What's the title? Maybe I should get a copy!"", ""That would be great, thanks! It's called The Really Big Gap Years."", ""Funny! I'll definitely check it out."", ""I'm flattered. Thanks."", ""Sure! Ok, so you're considering the Universal plan?"", ""I think so. What are the, is the coverage?"", ""The benefit is three hundred thousand dollars with that option to borrow against what has been contributed up to the time of the request."", ""That sounds pretty good to me."", ""Ok. Let's start the process then."", ""#Um, before we start, can, I change to Term is for some reason if I don't want Universal? Or, even Whole for that matter?"", ""Yes. That won't be a problem, although we would have to start with a new quote. They prices change according to your birthdate and other market factors."", ""I understand. Thanks."", ""Ok, so would you like to get started?"", ""Yes, let's get to it."", ""Ok. So, I'll add your job title as author?"", ""Perfect!"", ""Ok. And can I please get your mailing address?"", ""Yeah, it's one one three seven Wicker Street, Bainsville, Missouri four one three three five."", ""Ok, eleven thirty seven Wicker Street, Bainsville, Missouri, four one three three five?"", ""Yes."", ""Ok, thanks. Your phone number?"", ""Three seven two, eight eight three, nine five two four."", ""Ok, let me repeat that, three seven two, eight eight three, nine five two four?"", ""#Yep."", ""Thanks. Ok, now can I get your social security number."", ""It's seven two five, three one, eight four three nine."", ""Seven two five, three one, eight four three nine?"", ""Yeah, that's it."", ""Great. Now a couple of health questions to begin and then someone will call you to do a medical review."", ""Medical review?"", ""Yeah, for our Universal and Whole plans, we do medical reviews. They'll call you and ask a series of questions and, if necessary, contact your primary care physician for more information. They will send you any documentation that you need to sign for that to happen. Make sense?"", ""Yes, but could I be turned down for life insurance?"", ""In all the time I've been doing this, I have only seen that happen once and it was for someone who was extremely ill due to alcoholism."", ""#Oh, that's good. #Whew. Thanks."", ""I know it can feel intimidating, but, really, it's just standard. Ok?"", ""Ok. Thanks for explaining."", ""My pleasure. So, now just a few questions about your health."", ""Ok, go ahead."", ""Are you or have you been a smoker in the past two years?"", ""No."", ""Thank you. Do you have any chronic illnesses?"", ""Not that I know of."", ""Thank you. Have you had any surgeries?"", ""I had my appendix out when I was fourteen."", ""Ok. Noted. Thanks. Any other surgeries?"", ""Does getting your wisdom teeth pulled count? I was under, or, they put me under for that."", ""Got it. No, that doesn't count."", ""Ok."", ""Who would you like to add as your beneficiary or beneficiaries?"", ""My sister, Hannah, and my mom."", ""Ok. I need both their names and numbers."", ""Hannah Jordan, seven two three, five two, four eight nine two."", ""Thanks. Seven two three, five two, four eight nine two?"", ""Yes, and my mom is Karen Jordan, four six nine, eight seven, three one three six."", ""Four six nine, eight seven, three one three six. Got it. Fifty percent each?"", ""Yes."", ""Ok. One moment while I finish up here. Ok! You're all set. You'll receive an email confirmation with the addition of this plan and a medical reviewer will call you to make an appointment for your review and in the meantime, if you have any questions, you can just give me a call. My number will be in the email I'll send to you in the next couple of hours. Is there anything else I can do for you today?"", ""I think I got it all and I'll call you if, I have any questions. Thanks."", ""My pleasure. Have a great evening and thanks for calling Rivertown."", ""Thanks. Take care."", ""Thanks, you too, bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
884,"{""dialogue_id"": ""884"", ""turns"": {""turn_id"": [""insurance_884_000"", ""insurance_884_001"", ""insurance_884_002"", ""insurance_884_003"", ""insurance_884_004"", ""insurance_884_005"", ""insurance_884_006"", ""insurance_884_007"", ""insurance_884_008"", ""insurance_884_009"", ""insurance_884_010"", ""insurance_884_011"", ""insurance_884_012"", ""insurance_884_013"", ""insurance_884_014"", ""insurance_884_015"", ""insurance_884_016"", ""insurance_884_017"", ""insurance_884_018"", ""insurance_884_019"", ""insurance_884_020"", ""insurance_884_021"", ""insurance_884_022"", ""insurance_884_023"", ""insurance_884_024"", ""insurance_884_025"", ""insurance_884_026"", ""insurance_884_027"", ""insurance_884_028"", ""insurance_884_029"", ""insurance_884_030"", ""insurance_884_031"", ""insurance_884_032"", ""insurance_884_033"", ""insurance_884_034"", ""insurance_884_035"", ""insurance_884_036"", ""insurance_884_037"", ""insurance_884_038"", ""insurance_884_039"", ""insurance_884_040"", ""insurance_884_041"", ""insurance_884_042"", ""insurance_884_043"", ""insurance_884_044"", ""insurance_884_045"", ""insurance_884_046"", ""insurance_884_047"", ""insurance_884_048"", ""insurance_884_049"", ""insurance_884_050"", ""insurance_884_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. My name is Vanessa, how can I help you?"", ""I'm calling to find out if my payment went through."", ""Ok. I can help you with that."", ""Yeah, I got this email that said I need to pay my bill and then when I logged in I saw that my automatic payments were, had stopped or been changed and I don't know why, then I thought I made a payment, but didn't get an email saying I made it."", ""Got it. Ok. Well, I need to pull up your account first so I can see what's going on. Ok?"", ""#Yep."", ""Ok, can I get your first and last name?"", ""It's April. April Knix."", ""k.n.i.x.?"", ""#Yep."", ""Ok. Thanks. And, your birthdate."", ""#Yep. It's January second nineteen ninety eight."", ""Ok. One two ninety eight."", ""#Mhm."", ""Ok, now to verify your account I need to ask you one of you security questions. Ok?"", ""#Yep."", ""What's your mother's maiden name?"", ""Torres."", ""Ok. Thanks. I see your account here and it looks like your, the automatic payments were stopped, which would mean you may have done it accidentally or we have a tech problem."", ""#Mhm. Well, when I logged in, because I wanted to check to see what my monthly payment was because I'm making a budget. A budget for the first time ever because I'm trying to save money to take a trip to Europe next summer with my besties."", ""#Oh fun! That sounds exciting!"", ""#Yep. We've been saving for over a year and I wanted to see if I could save more by doing a budget. You know, but we already have tickets."", ""Great! That will be fun!"", ""Yeah, we're doing ten countries in thirty days and we have our time off already and everything."", ""Exciting! What an adventure!"", ""Right? We're super excited."", ""Nice. Well, let me see, I've got your account here, and it looks like you logged in on July twentieth and that's the day the automatic payments were stopped. Does that ring a bell?"", ""I don't remember doing anything like that. I was just checking to see how much my monthly payment was, is."", ""Got it. No problem. I can get these turned back, started again for you."", ""Thanks. What about the payment? Did my payment go through?"", ""Sure. I'll check on that. Give me one second."", ""#Yep."", ""Ok, I see, that the payment went through, but I'm not sure why you didn't receive a confirmation. The system generates an email when there is a change to any account."", ""#Hm."", ""Did you check your spam folder."", ""#Nope, but hang on. I'll check right now."", ""#Oh, ok."", ""Spam folder. Here. #Whoa there are a lot of emails in here. Looks like I need to clean this thing out. ."", ""I forget about mine sometimes, too."", ""Here! Here, I found it. #Oh jeez. I can't believe I didn't check in here."", ""No problem. I'm glad you found it. So, we got your automatic payments figured out and your payment went through. Is there anything else I can help you with?"", ""#Nope. So, my next payment?"", ""Yeah. Your next payment will be automatic and will go through on the first of the month. Shouldn't be a problem."", ""Thanks. Ok. #Oh, I just got another email from you about automatic payments."", ""Yeah, like I said the system generates an email each time there is a change to your account, so when I turned on the automatic payments again, it will send you and email, it should've sent you that email."", ""#Oh. Right. Got it."", ""Great. Is there anything more I can help you with today?"", ""#Nope! That's it. Thanks."", ""No problem. Well, thanks for calling Rivertown Insurance and have a great trip!"", ""#Oh, thanks! Have a good day!"", ""Thanks, you, too. Bye."", ""Thanks. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
885,"{""dialogue_id"": ""885"", ""turns"": {""turn_id"": [""insurance_885_000"", ""insurance_885_001"", ""insurance_885_002"", ""insurance_885_003"", ""insurance_885_004"", ""insurance_885_005"", ""insurance_885_006"", ""insurance_885_007"", ""insurance_885_008"", ""insurance_885_009"", ""insurance_885_010"", ""insurance_885_011"", ""insurance_885_012"", ""insurance_885_013"", ""insurance_885_014"", ""insurance_885_015"", ""insurance_885_016"", ""insurance_885_017"", ""insurance_885_018"", ""insurance_885_019"", ""insurance_885_020"", ""insurance_885_021"", ""insurance_885_022"", ""insurance_885_023"", ""insurance_885_024"", ""insurance_885_025"", ""insurance_885_026"", ""insurance_885_027"", ""insurance_885_028"", ""insurance_885_029"", ""insurance_885_030"", ""insurance_885_031"", ""insurance_885_032"", ""insurance_885_033"", ""insurance_885_034"", ""insurance_885_035"", ""insurance_885_036"", ""insurance_885_037"", ""insurance_885_038"", ""insurance_885_039"", ""insurance_885_040"", ""insurance_885_041"", ""insurance_885_042"", ""insurance_885_043"", ""insurance_885_044"", ""insurance_885_045"", ""insurance_885_046"", ""insurance_885_047"", ""insurance_885_048"", ""insurance_885_049"", ""insurance_885_050"", ""insurance_885_051"", ""insurance_885_052"", ""insurance_885_053"", ""insurance_885_054"", ""insurance_885_055"", ""insurance_885_056"", ""insurance_885_057"", ""insurance_885_058""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thanks for calling Rivertown Insurance! This is Tanya. What can I do for you?"", ""#Um, I can't remember my, didn't remember my password and tried too many times, now I'm locked out."", ""#Oh, sorry for the inconvenience. I can't help you with that, though."", ""Thanks. Yeah, I can never remember those dang passwords."", ""No problem. We'll get you taken care of."", ""Thanks."", ""Can you give me your name?"", ""Barbara Leeman."", ""L.e.a. or l.e.e.?"", ""L.e.e."", ""Great. Thanks. And, what's your birthdate?"", ""It's eleven twenty seven nineteen fourty six."", ""Ok. November twenty seventh, fourty six. Got it."", ""Yes."", ""I see your account, but need to verify using one of your security questions."", ""#Oh, heavens. I'm not sure I'll remember any of those, but you can try."", ""Ok, you should be able to remember this one. What's your mother's maiden name?"", ""#Oh, that's easy. Mable."", ""Is that her last name? Maiden name?"", ""#Oh, no, sorry. Hanson. It's Hanson."", ""Got it. With an o.n.?"", ""Yes."", ""Thank you, ma'am. Ok. Yes, I see you've locked yourself out. Give me one moment and I'll get this reset for you."", ""Thank you."", ""Ma'am?"", ""Yes."", ""Do you have access to a computer? An email address?"", ""Well, I can. Is there another way to do it?"", ""I'm afraid if you're trying to get on your account online, this is the way."", ""Ok, can you help me with it."", ""Sure can. I'm going to send you an email now."", ""Ok, hang on. I need to walk into my office and get on my computer. My daughter got me a laptop last Christmas and it's good for some things, but gosh it can be confusing sometimes."", ""I understand. Are you ready?"", ""Yes. I've got my email open."", ""Ok. You'll see an email from me, Tanya."", ""I see it."", ""Ok, in the email you'll see a link."", ""Yes, I see it."", ""Click on it once and it should automatically."", ""I've got it. It's on the internet now."", ""Ok. Good. #Um, now follow the prompts to reset your password."", ""Ok. #Um, let's see, new password. I better write this down. Ok. ."", ""You doin' ok?"", ""Yes. One minute."", ""Take your time."", ""Now click update?"", ""Yes, update."", ""Ok, now it's asking me to log in."", ""#Yep. Give it a try."", ""Ok. One minute. I'm in!"", ""Great! You did it!"", ""Thanks, dear."", ""My pleasure. Is there anything more I can do for you today, Missus Leeman?"", ""No, thank you. That was all."", ""Very good. You take care and thanks for calling Rivertown Insurance."", ""Thank you. You have a nice day, dear."", ""Thank you. Good bye."", ""Bye now."", ""#Mhm, bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
886,"{""dialogue_id"": ""886"", ""turns"": {""turn_id"": [""insurance_886_000"", ""insurance_886_001"", ""insurance_886_002"", ""insurance_886_003"", ""insurance_886_004"", ""insurance_886_005"", ""insurance_886_006"", ""insurance_886_007"", ""insurance_886_008"", ""insurance_886_009"", ""insurance_886_010"", ""insurance_886_011"", ""insurance_886_012"", ""insurance_886_013"", ""insurance_886_014"", ""insurance_886_015"", ""insurance_886_016"", ""insurance_886_017"", ""insurance_886_018"", ""insurance_886_019"", ""insurance_886_020"", ""insurance_886_021"", ""insurance_886_022"", ""insurance_886_023"", ""insurance_886_024"", ""insurance_886_025"", ""insurance_886_026"", ""insurance_886_027"", ""insurance_886_028"", ""insurance_886_029"", ""insurance_886_030"", ""insurance_886_031"", ""insurance_886_032"", ""insurance_886_033"", ""insurance_886_034"", ""insurance_886_035"", ""insurance_886_036"", ""insurance_886_037"", ""insurance_886_038"", ""insurance_886_039"", ""insurance_886_040"", ""insurance_886_041"", ""insurance_886_042"", ""insurance_886_043"", ""insurance_886_044"", ""insurance_886_045"", ""insurance_886_046"", ""insurance_886_047"", ""insurance_886_048"", ""insurance_886_049"", ""insurance_886_050"", ""insurance_886_051"", ""insurance_886_052"", ""insurance_886_053"", ""insurance_886_054"", ""insurance_886_055"", ""insurance_886_056"", ""insurance_886_057"", ""insurance_886_058"", ""insurance_886_059"", ""insurance_886_060"", ""insurance_886_061"", ""insurance_886_062"", ""insurance_886_063""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. This is Juan. Can I help you today?"", ""Hi. How are you?"", ""Good. Thanks for asking. How are you doing?"", ""I'm good, thanks. I'm calling back to enroll in a renters plan."", ""Ok. I can help with that."", ""Yeah. I called the other day to get a quote and I want to go ahead with it."", ""Ok. Do you have the number of the quote confirmation so I can look up the information from the quote?"", ""Yes. It is zero zero one nine two eight one five six four."", ""Zero zero, one nine, two eight, one five, six four?"", ""Yes."", ""Becky?"", ""#Yep. That's me."", ""Ok. Can I verify your account by getting your birthdate?"", ""Sure it's May fourteenth two thousand two."", ""#Um, got it. Thanks. Ok. I've got the quote here and you said you're ready to enroll?"", ""Yes, please."", ""Ok, Becky you have an account started, but I just want to go over the information to make sure it's correct, ok?"", ""Sure, no problem."", ""Ok, so your full name is Becky Crighton?"", ""Yes."", ""Ok, and your address is three seven five one, Camp Jones Road, apartment two one two, Tolson, Arkansas, five two six four eight?"", ""Yeah."", ""And, I have your email address as b.e.c.k.y.s.b.u.b.b.l.e. at gmail dot com?"", ""#Yep. Becky's bubble dot com."", ""Thanks. And it looks like you're interested in the Basic plan."", ""Yeah. It'll be good enough and it's cheaper."", ""#Oh great. It is really reasonable."", ""Yeah, I called around, about three other places and you've got the best prices."", ""Perfect. Good to know."", ""Yeah, the other thing is you guys were a lot nicer on the phone."", ""#Oh. Really glad to hear this."", ""Yeah. I didn't know much about this stuff and one of the other companies make me feel stupid, so I, for sure, didn't want to go with them."", ""I understand. Sorry that happened to you."", ""No worries. Some people are just mean."", ""So true. Sometimes you've got to just rise above."", ""Yeah. Hard to do sometimes."", ""I hear that. Not easy sometimes."", ""Yeah."", ""Ok, Becky. I've enrolled you in the Renters Basic. I'll just need a payment method to put on file."", ""Ok. Hang on. Let me get my card out."", ""Sure. I see they also told you about automatic payments and electronic billing."", ""Yeah. The five percent discount?"", ""Yes, do you have."", ""Here. I've got my card."", ""Ok. Go ahead."", ""It's four two seven one, five nine eight two, four six two eight, nine one three two."", ""Ok. Four two seven one, five nine eight two, four six two eight, five one three two."", ""No, nine one three two."", ""#Oh, sorry. Got it. Nine one three two. Expiration?"", ""Nine twenty four."", ""Nine twenty four. Thanks. I'll also need the three digit number on the back of the card."", ""Yeah. Four three nine."", ""Four three nine. Great. I've got your payment method entered."", ""Ok. When are my payments coming out?"", ""We take all payments at the first of every month."", ""Ok. Cool. That'll work."", ""And, with electronic billing, everything will be sent to you via email."", ""Ok. Nice."", ""Alright, Becky, is there anything else I can do for you today?"", ""#Nope."", ""Ok, well have a great evening and thanks for calling Rivertown Insurance."", ""Ok. Thanks. Have a good night."", ""Thank you. Good bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
887,"{""dialogue_id"": ""887"", ""turns"": {""turn_id"": [""insurance_887_000"", ""insurance_887_001"", ""insurance_887_002"", ""insurance_887_003"", ""insurance_887_004"", ""insurance_887_005"", ""insurance_887_006"", ""insurance_887_007"", ""insurance_887_008"", ""insurance_887_009"", ""insurance_887_010"", ""insurance_887_011"", ""insurance_887_012"", ""insurance_887_013"", ""insurance_887_014"", ""insurance_887_015"", ""insurance_887_016"", ""insurance_887_017"", ""insurance_887_018"", ""insurance_887_019"", ""insurance_887_020"", ""insurance_887_021"", ""insurance_887_022"", ""insurance_887_023"", ""insurance_887_024"", ""insurance_887_025"", ""insurance_887_026"", ""insurance_887_027"", ""insurance_887_028"", ""insurance_887_029"", ""insurance_887_030"", ""insurance_887_031"", ""insurance_887_032"", ""insurance_887_033"", ""insurance_887_034"", ""insurance_887_035"", ""insurance_887_036"", ""insurance_887_037"", ""insurance_887_038"", ""insurance_887_039"", ""insurance_887_040"", ""insurance_887_041"", ""insurance_887_042"", ""insurance_887_043"", ""insurance_887_044"", ""insurance_887_045"", ""insurance_887_046"", ""insurance_887_047"", ""insurance_887_048"", ""insurance_887_049"", ""insurance_887_050"", ""insurance_887_051"", ""insurance_887_052"", ""insurance_887_053"", ""insurance_887_054"", ""insurance_887_055"", ""insurance_887_056"", ""insurance_887_057"", ""insurance_887_058"", ""insurance_887_059"", ""insurance_887_060"", ""insurance_887_061"", ""insurance_887_062"", ""insurance_887_063"", ""insurance_887_064"", ""insurance_887_065"", ""insurance_887_066"", ""insurance_887_067"", ""insurance_887_068"", ""insurance_887_069"", ""insurance_887_070"", ""insurance_887_071"", ""insurance_887_072"", ""insurance_887_073"", ""insurance_887_074"", ""insurance_887_075"", ""insurance_887_076"", ""insurance_887_077"", ""insurance_887_078"", ""insurance_887_079"", ""insurance_887_080"", ""insurance_887_081"", ""insurance_887_082"", ""insurance_887_083"", ""insurance_887_084"", ""insurance_887_085"", ""insurance_887_086"", ""insurance_887_087"", ""insurance_887_088"", ""insurance_887_089"", ""insurance_887_090"", ""insurance_887_091"", ""insurance_887_092"", ""insurance_887_093"", ""insurance_887_094"", ""insurance_887_095"", ""insurance_887_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning, thanks for calling Rivertown Insurance, my name is Richelle."", ""Hi."", ""How can I help you today?"", ""Well, I called to cancel my insurance plan."", ""Alright. No problem. Let me get some information from you so I can open your account."", ""Sure."", ""Ok. I need your first and last name, please."", ""Yeah. It's Blaine Schofield."", ""Thanks. #Um, Blaine, with an e.?"", ""Yep. A.i.n.e."", ""Great, thanks. And, your last name. Spelling?"", ""Yeah, it's s. as in Sam, c. as in Charlie, h.o.f. as in foxtrot, i.e.l.d. as in dog."", ""S.c.h.o.f.i.e.l.d?"", ""#Uh, yeah."", ""Thanks. I see your account and need to verify using one of your security questions."", ""Ok. Yeah."", ""Let's see. What wass the name of your first pet?"", ""It was Charlie."", ""Charlie. Ok. Perfect. Thanks for verifying."", ""Sure."", ""Alright. I see you have three policies with us. Homeowners, auto, and life. Which one did you need to cancel?"", ""Life. I just started a new job and now I have pretty good benefits which include life and I pay less for that policy than the one I have with you."", ""#Oh nice. Same coverage?"", ""Well, I think so. I think I pay like sixteen dollars for about three times my paycheck, so right now that's about a hundred thirty five thousand and I think the one I have with you is about a hundred and I'm paying about twenty five a month. A little more than the policy at work."", ""Wow. Nice. That is a good plan. Do you have a budget for your life insurance?"", ""#Uh, just the best policy I can get right now for the money. Why?"", ""Well, There's nothing saying you can't have both policies. Do you have a loan on your home?"", ""#Uh, yeah. Why?"", ""Are you married? Kids?"", ""Yes. #Um all that."", ""Right, so if your home loan is more than a hundred thirty five thousand, then it would help your spouse and kids bridge the gap if something were to happen to you. It would give them time and space to grieve and not worry about bills. Does that make sense?"", ""#Oh. Right. I get it."", ""Are you required to take your employer's life insurance policy?"", ""#Oh, no. It was just cheaper for more, so I thought it was the better bet."", ""I understand. What I'm looking at is that we could bump you to the Universal Life plan which would cover you at three hundred thousand and it has an investment savings component, so at any time, after two years, you can borrow against the policy. It's a permanent plan and, compared to term life, your monthly cost wouldn't increase over time."", ""Ok. #Um what is the monthly payment?"", ""It will be a hundred dollars a month, but that will never change."", ""#Oh. Wow. That's a lot more than what I'm paying now."", ""Right, but you'll have triple the coverage and be able to borrow against it and the payment won't change over the entirety of your lifetime."", ""#Hm. Ok, let me think."", ""Sure. Take your time."", ""I'm thinking I should talk to my husband before I make that decision."", ""#Oh, of course. I completely understand. I see he's listed as your beneficiary."", ""#Uh, are the details on your website?"", ""Yes."", ""How do I find them? I've got my laptop."", ""#Oh, right. Give me a second."", ""Sure."", ""Ok. Go to Rivertown Insurance dot com."", ""I'm there."", ""Ok. Are you logged in?"", ""Yeah."", ""Ok. Now, go to the menu on the left side of the screen and find Insurance."", ""I see it."", ""Ok, click on that, then on the next page, on the top bar, you'll see Life."", ""Yep. Got it."", ""Ok, click on that, then you'll see each plan on the left menu."", ""Yeah. I see it. #Oh there are three plans?"", ""#Oh, yeah. Were you interested in the Whole Life?"", ""Well, what is it? You know, compared to the other two plans."", ""It is similar to the Universal Life, but you can't borrow against it. It provides up to five hundred thousand dollars of coverage, which is why it's a bit more than the Universal Life."", ""#Oh. Right. I see it's eighteen hundred a year, which is, what? Like a hundred and twenty a month?"", ""Close. It's one hundred fifty."", ""#Oh, right. Ok. Does that cost increase as I get older?"", ""No, that's the beauty of Whole Life. You stay the same over your lifetime."", ""But, you can't borrow against Whole Life?"", ""Correct. No. It's not that kind of plan."", ""Is there a Whole Life plan that we can also borrow against?"", ""#Uh, not right now, but things change all the time here, so I could make a note in your account to notify you if we develop that kind of plan. Sound good?"", ""Great. Ok. #Um, about the Universal Life."", ""Yeah?"", ""I am considering it, but I need to talk with my Dave. My husband."", ""I totally understand."", ""#Uh, can you hang on a second. I'm going to call him."", ""#Oh, right now?"", ""Yeah, I'm on a conference room land line and I can use my cell to call him."", ""Ok. Sure. Take your time."", ""[conversation heard between customer and her husband] Hang on, honey. Ma'am?"", ""#Oh, yes?"", ""What was the monthly again on the Universal?"", ""One hundred."", ""Got it. Honey, it's a hundred. Yeah, sure. Tonight's fine. Bye. You, too. Ok, sorry about that."", ""No worries."", ""We need some more time to talk about it, but we'll do that tonight. Are you working tomorrow?"", ""Yes."", ""Can I call you directly or do I need to go through the whole automated system?"", ""Sure. I can give you my extension."", ""Ok, so do I need to call the same eight hundred number?"", ""Yes. Then wait for the prompt to enter an extension, then put in my extension."", ""Ok. Will do."", ""Alright! Is there anything more I can do for you today?"", ""No. No, that's it."", ""Ok. I look forward to talking with you tomorrow! Enjoy your evening and no rush. We'll keep your policy open until you decide."", ""Perfect. Thanks."", ""Thanks for calling Rivertown Insurance. Have a nice evening."", ""Thanks, bye. You, too."", ""Thank you. Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
888,"{""dialogue_id"": ""888"", ""turns"": {""turn_id"": [""insurance_888_000"", ""insurance_888_001"", ""insurance_888_002"", ""insurance_888_003"", ""insurance_888_004"", ""insurance_888_005"", ""insurance_888_006"", ""insurance_888_007"", ""insurance_888_008"", ""insurance_888_009"", ""insurance_888_010"", ""insurance_888_011"", ""insurance_888_012"", ""insurance_888_013"", ""insurance_888_014"", ""insurance_888_015"", ""insurance_888_016"", ""insurance_888_017"", ""insurance_888_018"", ""insurance_888_019"", ""insurance_888_020"", ""insurance_888_021"", ""insurance_888_022"", ""insurance_888_023"", ""insurance_888_024"", ""insurance_888_025"", ""insurance_888_026"", ""insurance_888_027"", ""insurance_888_028"", ""insurance_888_029"", ""insurance_888_030"", ""insurance_888_031"", ""insurance_888_032"", ""insurance_888_033"", ""insurance_888_034"", ""insurance_888_035"", ""insurance_888_036"", ""insurance_888_037"", ""insurance_888_038"", ""insurance_888_039"", ""insurance_888_040"", ""insurance_888_041"", ""insurance_888_042"", ""insurance_888_043"", ""insurance_888_044"", ""insurance_888_045"", ""insurance_888_046"", ""insurance_888_047"", ""insurance_888_048"", ""insurance_888_049"", ""insurance_888_050"", ""insurance_888_051"", ""insurance_888_052"", ""insurance_888_053"", ""insurance_888_054"", ""insurance_888_055"", ""insurance_888_056"", ""insurance_888_057"", ""insurance_888_058"", ""insurance_888_059"", ""insurance_888_060"", ""insurance_888_061"", ""insurance_888_062"", ""insurance_888_063"", ""insurance_888_064"", ""insurance_888_065"", ""insurance_888_066"", ""insurance_888_067"", ""insurance_888_068"", ""insurance_888_069"", ""insurance_888_070"", ""insurance_888_071""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon, this is Candice. Thanks for calling Rivertown Insurance. What can I do for you today?"", ""I'm calling to change my security question."", ""#Oh, ok. Was there a problem with your account?"", ""#Um, I'm not sure. I received an email with that said there was unauthorized attempt to access my account."", ""#Uh-oh, that's not good."", ""Right. It worried me. I thought it would best if I changed my password, too."", ""Ok. I can help you with both of these."", ""#Oh, I only to your help with the security question."", ""#Oh?"", ""I already changed my password online."", ""Ok. Got it. And, you weren't able to change your security question online?"", ""#Oh, I didn't try. I didn't know you could do that, too, online I mean."", ""You can, but I'm happy to help you with it now."", ""Thanks. I appreciate it."", ""My pleasure. Can I start by getting your full name?"", ""Yes, it's Imogen Anderson."", ""Ok. Can you spell Imogen for me?"", ""Sure. It's i.m.o.g.e.n."", ""Thanks. You don't hear that name very often."", ""Right. It's a family name. My great grandmother's name."", ""#Oh, how nice. You've got tradition in your family."", ""Do we ever. My sisters, the five of us, are all named after a relative."", ""Do you like that or are you nontraditional?"", ""I'm fine with it, but a couple of my sisters don't like their names, so they go by their middle names instead."", ""Really? Why?"", ""Their names are Eugena and Gertrude. They're just not very modern. One says it makes her sound like she's an old lady."", ""I think it's cool to have a different name."", ""Me, too, but they both have hated their names their whole lives. They call me lucky because I got Imogen. ."", ""Well, I think they're all very nice names."", ""Well, thanks. ."", ""Ok, Imogen, I'll need your birthdate."", ""Sure. It's May thirtieth, nineteen ninety two."", ""Ninety two. Got it. And, even though you're changing your security question, I'll need to ask your current one to verify your account."", ""No problem. Go ahead."", ""What is the name of your favorite teacher?"", ""Missus Hanney."", ""That's not what I show. Is there more to that answer?"", ""#Oh. Right. It's Jane Hanney."", ""That's it. Thanks for verifying."", ""#Mhm."", ""I've pulled up your account and we can go ahead and change that question. The options are, mother's maiden name, childhood best friend, high school, or first pet."", ""Ok. I'll go with first pet."", ""Sure. One second."", ""#Mhm."", ""Go ahead."", ""Mister Jingles."", ""Cute!"", ""Yeah. He was my first hamster and my mom got him for me at Christmas because my dad was in Army and in Iraq for Christmas that year."", ""#Oh, gosh. That must've been hard."", ""Well, I barely remember it, since I was so young, but I remember being sad he was gone."", ""How long did you have Mister Jingles?"", ""Strange enough, that as soon as my dad came back, mister Jingles died."", ""#Ah."", ""Yeah, I think it was probably his time to go anyway, I mean as far as hamster lives go, they probably don't live that long anyway."", ""#Oh. Got it."", ""My dad was gone for like a little over a year, then came home for about three months, then went back again for another year."", ""Crazy."", ""Yeah, about three years, I think."", ""Well, I'm glad your dad made it back."", ""Me, too."", ""Is he still in?"", ""The military? No. He finally retired. I think my mom was glad about that."", ""I can imagine. So, Imogen, I have updated your security question and you said you changed your password online, correct?"", ""#Yep. All taken care of."", ""Good. So, that should take of anyone trying to hack your account, but I'll make sure our tech team knows about this. You're not the first person today to call with this issue."", ""Really? #Oh, good thing I called then. Thanks."", ""My pleasure. Is there anything else today?"", ""#Nope. That'll do it."", ""Great. Well, thanks for calling Rivertown. I hope you get to do something fun this weekend!"", ""Thanks! You, too."", ""Thank you. Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
889,"{""dialogue_id"": ""889"", ""turns"": {""turn_id"": [""insurance_889_000"", ""insurance_889_001"", ""insurance_889_002"", ""insurance_889_003"", ""insurance_889_004"", ""insurance_889_005"", ""insurance_889_006"", ""insurance_889_007"", ""insurance_889_008"", ""insurance_889_009"", ""insurance_889_010"", ""insurance_889_011"", ""insurance_889_012"", ""insurance_889_013"", ""insurance_889_014"", ""insurance_889_015"", ""insurance_889_016"", ""insurance_889_017"", ""insurance_889_018"", ""insurance_889_019"", ""insurance_889_020"", ""insurance_889_021"", ""insurance_889_022"", ""insurance_889_023"", ""insurance_889_024"", ""insurance_889_025"", ""insurance_889_026"", ""insurance_889_027"", ""insurance_889_028"", ""insurance_889_029"", ""insurance_889_030"", ""insurance_889_031"", ""insurance_889_032"", ""insurance_889_033"", ""insurance_889_034"", ""insurance_889_035"", ""insurance_889_036"", ""insurance_889_037"", ""insurance_889_038"", ""insurance_889_039"", ""insurance_889_040"", ""insurance_889_041"", ""insurance_889_042"", ""insurance_889_043"", ""insurance_889_044"", ""insurance_889_045"", ""insurance_889_046"", ""insurance_889_047""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi there thanks for holding how can we help you today?"", ""#Um hi there my name's Susan, I was just trying to login to the website to check on my last payment, and I've had so many issues with the website lately, trying to log on and everything, so I thought I'd ring up and see if I could reset my password to fix it."", ""Yep, we can definitely help you with that one Susan. Really sorry you've had troubles with the website, could I just grab your last name Susan to get started on that one for you? And is that Susan spelled s. u. s. a. n.?"", ""Yes, that's right. My last name is Devon, d. e. v. o. n."", ""Great. I'll just need your date of birth as well Susan"", ""#Uh yes that's the fourth of September, nineteen sixty nine."", ""Nineteen sixty nine, great, and finally Susan could I have your eight digit customer number?"", ""#Um yes, I think I'll need to check that could you just give me a moment?"", ""Sure thing."", ""#Ah here, it's five three two"", ""Five three two"", ""Zero one nine"", ""Zero one nine"", ""Seven six"", ""Seven six. Fantastic Susan thanks for your co-operation there, so I'm gonna go ahead and send through a link to your email address that you can use to reset your password, is s. devon at gmail dot com still a good email address for you?"", ""Yes, that one's right. So I'll just open the link and I can change the password? I really hope it's simple because I've had some confusion lately you know"", ""Yes ma'am it's super straightforward I'm sure you won't have any trouble with that new link, but if you do, you can click the send new link button in the email and it will give you a fresh new link to click on. Does that sound okay?"", ""#Uh yes, that sounds like it should be okay I'll get my husband to help out if I have any trouble."", ""Okay terrific Susan, now is there anything else I can help you with today?"", ""#Um actually, am I able to just quickly check with you whether the payment on our last bill went through? It was the Renters Preferred package and I just wanted to confirm it had gone through."", ""Yes I can definitely check on that for you Susan, if you could just hold for a moment please."", ""So I'm just scrolling through your account payment history here and I am seeing an alert here that your August payment for the twenty twenty one cycle was unfortunately unsuccessful. Looks like we sent you out a reminder email last Wednesday, did you recieve that one?"", ""#Um I- I did have a feeling, because I did get an email with something about a payment failure and that's when my password didn't work properly and got me all in a fluster."", ""Not to worry Susan, now that you've got that reset link you should be fine to click through and change your password and then all the details regarding completing that payment will be available to you on your website account."", ""Look I'm just a little skeptical of handling these things through the website, is there any way you can help me find the problem with my recent payment on the phone now? Could you remind me which account its been charged out of?"", ""I- I can definitely look into that for you, just give me one moment please."", ""Thanks."", ""Okay, looks like your annual Renters Preferred package payment usually comes out of your credit card account ending in seven three nine four. Would you like to change the usual payment method moving forward?"", ""#Um I think for today it would be great if I could actually pay the August bill over the phone with you now, out of my checking account if possible because I know that will work. Do you take over the phone payment for bills?"", ""Yes ma'am we can do that. So just confirming you are wanting to make an over the phone payment for bill ID number seven six nine four four three two for the billing period of August twenty twenty one to July twenty twenty two, with an amount of three hundred dollars?"", ""Yes that's correct."", ""Great, so with that checking account, was that cheque savings or credit Susan?"", ""Savings thanks. My account number is five seven seven two,"", ""#Um right yep, five seven seven two,"", ""Three nine six."", ""Three nine six. Fantastic, and what was the bank routing number for that one?"", ""#Um that's six seven two nine four."", ""Two nine four excellent so that's all entered in, please hold the line while I process payment."", ""Okay Susan I can confirm that your Renters Preferred package payment has now been successfully paid. I will just advise you that the next payment date is just having a look August thirteenth next year. Would you prefer to set up a recurring payment from this checking account, instead of the usual credit card?"", ""#Um honestly I think it should be fine to keep the credit card account listed as the usual payment method, assuming that the password link works and I can keep track of the alerts easily on the website, because the credit card is usually fine this was just a rare issue honestly."", ""Alright, not a problem at all Susan. So your bill has been paid, and your password reset link is waiting for you in your inbox. Is there anything else I can do for you today?"", ""#Um I think that is all for today, I'm really glad that bill's been paid that's a huge reilef . Am I able to call back if the password link doesn't work?"", ""Yes ma'am, please don't hesitate to give us a ring if you have any troubles at all logging in to your account. Although just remember, you can always get a new link sent to you if you look at the reset email."", ""Yes, okay, fantastic. Thank you very much for all your help today. #Um sorry just checking that you didn't make any changes to the usual payment method for our bills, it's still the credit card?"", ""Yep, confirming no changes were made to your usual payment method except for today's payment. All bills moving forward will be on your recurring payment through the credit account."", ""#Ah that's just great. Well thanks again, have a great day."", ""Thank you very much ma'am, you have a nice day as well."", ""Bye bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
890,"{""dialogue_id"": ""890"", ""turns"": {""turn_id"": [""insurance_890_000"", ""insurance_890_001"", ""insurance_890_002"", ""insurance_890_003"", ""insurance_890_004"", ""insurance_890_005"", ""insurance_890_006"", ""insurance_890_007"", ""insurance_890_008"", ""insurance_890_009"", ""insurance_890_010"", ""insurance_890_011"", ""insurance_890_012"", ""insurance_890_013"", ""insurance_890_014"", ""insurance_890_015"", ""insurance_890_016"", ""insurance_890_017"", ""insurance_890_018"", ""insurance_890_019"", ""insurance_890_020"", ""insurance_890_021"", ""insurance_890_022"", ""insurance_890_023"", ""insurance_890_024"", ""insurance_890_025"", ""insurance_890_026"", ""insurance_890_027"", ""insurance_890_028"", ""insurance_890_029"", ""insurance_890_030"", ""insurance_890_031"", ""insurance_890_032"", ""insurance_890_033"", ""insurance_890_034"", ""insurance_890_035"", ""insurance_890_036"", ""insurance_890_037"", ""insurance_890_038"", ""insurance_890_039"", ""insurance_890_040"", ""insurance_890_041"", ""insurance_890_042"", ""insurance_890_043"", ""insurance_890_044"", ""insurance_890_045"", ""insurance_890_046"", ""insurance_890_047"", ""insurance_890_048"", ""insurance_890_049"", ""insurance_890_050"", ""insurance_890_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello this is Gina. You have reached Rivertown Insurance. How can I help ya today?"", ""Uh hey there. I need to notify of my move my change of address."", ""Okay I can help you with that ma'am. Let me start by getting your name."", ""Okay yeah my name is Sharona."", ""Sharona, what is your last name?"", ""Oh it's Taylor. T A Y L O R. Taylor."", ""Can you please spell your first name for me too?"", ""Sure S H A R O N A."", ""Thanks for that. Now let's see here do you have your account number handy?"", ""Oh shoot. No I don't I am sorry I thought it was on this paper but actually let me see no I don't have it after all. Shoot."", ""That is not a problem. No worries! We can look up your acount by having you answer just a few questions for me. Is that okay?"", ""Oh cool. Yeah of course. Thanks."", ""So first I will need you birthdate please."", ""Okay it is May twenty second nineteen sixty two."", ""Great. Next can you please provide me with your social security number?"", ""Yep four three three one zero six nine six four."", ""Let me just read that back to you to make sure I have it correct. You said four three three one zero six nine six four?"", ""Yes sounds good to me!"", ""Wonderful now lets see next I will need you to answer your security question. It looks like I have here what high school did you graduate from?"", ""Oh that would be Saddleback High."", ""Ok looks like we have your account open here miss Taylor. Now let's see about doing let me see doing an address change. Is that right?"", ""Yep yeah I need to change my address. I moved last week and yeah I need to update my information with you guys."", ""Okay well let's take a look I have your address listed here as nine one nine Lemon Avenue Harristown Florida four four three one seven."", ""Yeas so that is right but yeah that is my old address."", ""Okay let me get your new address entered in here for you. ok. Whenever you are ready."", ""Sure my new address is fourty five eleven North Shore Boulevard San Juanita California three two six six one."", ""Okay great let me read that back to you. Four Five One One North Shore Boulevard San Juanita Californai three two six six one?"", ""Yes that's correct."", ""Great. If you will just bare with me the computer is being just a tad bit slow this afternoon. let's see here. How is your day going so far?"", ""Uh pretty good! Just lots of phone calls to make and stuff trying to set up inform everyine of our address change you know?"", ""Yes I bet that takes a lot of time! OK here we go the address has now been updated. I will send you a confirmation via email if you'd like?"", ""Ok yeah that would be nice."", ""The email address I have on file for you is SharBar at xyz dot com. That is S H A R B A R at xyz dot com."", ""Yep thats me!"", ""Great. Okay that email has been sent you should receive it any moment now."", ""Oh I just got it actually. That was fast!"", ""Good glad it came through quickly like I said ealier our system has been a little slow today!"", ""Yep nice and fast."", ""Well sinc we have updated the address on file for you is there anything else I can help you with today Sharona?"", ""Actually can you please tell me my customer number so I can just write it donw here now so I don't forget?"", ""Sure your customer number which is also your account number is nine nine eight zero seven six four four."", ""Okay I oh geez can you repeat that one more time. Sorry."", ""No problem at all. Are you ready?"", ""Yes ready now."", ""Ok nine nine eight zero. Seven six four four."", ""ok. Got it now. Thanks for that."", ""You are very welcome. Is there anything else I can do for you today?"", ""Nope. I am all set. Thanks for all your help!"", ""You are very welcome. I hope you have a wonderful rest of your day! If you are able to please stay on the line and complete a brief survey."", ""Oh sorry can't do that today."", ""No problem it is completely optional. You have a wonderful afternoon. Goodbye!"", ""You too. Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
891,"{""dialogue_id"": ""891"", ""turns"": {""turn_id"": [""insurance_891_000"", ""insurance_891_001"", ""insurance_891_002"", ""insurance_891_003"", ""insurance_891_004"", ""insurance_891_005"", ""insurance_891_006"", ""insurance_891_007"", ""insurance_891_008"", ""insurance_891_009"", ""insurance_891_010"", ""insurance_891_011"", ""insurance_891_012"", ""insurance_891_013"", ""insurance_891_014"", ""insurance_891_015"", ""insurance_891_016"", ""insurance_891_017"", ""insurance_891_018"", ""insurance_891_019"", ""insurance_891_020"", ""insurance_891_021"", ""insurance_891_022"", ""insurance_891_023"", ""insurance_891_024"", ""insurance_891_025"", ""insurance_891_026"", ""insurance_891_027"", ""insurance_891_028"", ""insurance_891_029"", ""insurance_891_030"", ""insurance_891_031"", ""insurance_891_032"", ""insurance_891_033"", ""insurance_891_034"", ""insurance_891_035"", ""insurance_891_036"", ""insurance_891_037"", ""insurance_891_038"", ""insurance_891_039"", ""insurance_891_040"", ""insurance_891_041"", ""insurance_891_042"", ""insurance_891_043"", ""insurance_891_044"", ""insurance_891_045"", ""insurance_891_046"", ""insurance_891_047"", ""insurance_891_048"", ""insurance_891_049"", ""insurance_891_050"", ""insurance_891_051"", ""insurance_891_052"", ""insurance_891_053"", ""insurance_891_054"", ""insurance_891_055"", ""insurance_891_056"", ""insurance_891_057"", ""insurance_891_058"", ""insurance_891_059"", ""insurance_891_060"", ""insurance_891_061"", ""insurance_891_062"", ""insurance_891_063"", ""insurance_891_064"", ""insurance_891_065"", ""insurance_891_066"", ""insurance_891_067"", ""insurance_891_068"", ""insurance_891_069"", ""insurance_891_070"", ""insurance_891_071"", ""insurance_891_072"", ""insurance_891_073"", ""insurance_891_074"", ""insurance_891_075"", ""insurance_891_076"", ""insurance_891_077"", ""insurance_891_078"", ""insurance_891_079"", ""insurance_891_080"", ""insurance_891_081""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello and good morning! This is Rivertown Insurance. I'm Stacey. Can I help you today?"", ""Yes. Hi. Yeah, I'm calling to pay my bill."", ""Great. I can help you with that. First and last name, please?"", ""Mandy Jenkins."", ""Mandy. Is that short for Amanda?"", ""#Yep. Amanda."", ""Thanks. Ok and your birthdate?"", ""March third, ninety five."", ""Ok. Three three nineteen ninety five."", ""#Mhm."", ""I'll need to verify your account."", ""Ok."", ""You have a few security questions here, What is your mother's maiden name?"", ""Paulson."", ""Perfect. Thanks for verifying your account. Now, let's get to the payment page. Here."", ""#Mhm."", ""It looks like you're set up to pay every six months. Bi-annually. Did you want to keep that payment frequency?"", ""#Um, I don't know. Can I pay monthly?"", ""Yes. Did they not offer that to you when you enrolled in your plan?"", ""Not that I remember."", ""Ok. No problem. We can change it today if you'd like."", ""I think it would be easier for me to manage, financially. You know, budgeting wise."", ""I understand. Ok. So, let me get this started for you."", ""So, what will I have to pay today?"", ""I'll get that for you in just one second."", ""#Oh. Sure. Thanks."", ""Alright. You're on the Preferred Auto."", ""#Yep."", ""Ok. So your monthly will be, you're not on, do you want to save five percent and enroll in the automatic payments and electronic billing?"", ""Of course! I didn't know about that either."", ""I'm so sorry it wasn't mentioned to you before."", ""If I would have known, I would have signed up for it then."", ""I understand. Let me see what I can do for you. Can you hold a moment. I'd like to talk with my supervisor."", ""Yeah. Sure."", ""Mandy? You there?"", ""Yeah, I'm here."", ""Ok, I spoke with my supervisor and they've authorized me to take an additional five percent off your next six payments since you should've been able to set that up initially."", ""#Wow. Great. Thanks. So, a total of ten percent the next six months?"", ""Yes. It will just take me a minute to get that all set up. I may have to put you on hold. I've never done a manual discount before."", ""Sure."", ""I may need to get my supervisor's help with this."", ""No problem."", ""One moment."", ""[clears throat]."", ""Mandy?"", ""Yes."", ""Ok, I've got it all set up for you. Can I verify your email address?"", ""Yes."", ""Ok. You'll be getting your electronic statements via email."", ""Yeah. Ok."", ""I show m.a.n.d.y.s.c.o.o.l.v.i.b.e.s., #oh, Mandy's cool vibes. Cute! At gmail."", ""#Um, that's actually an old email. My new one's m.a.n.d.y.s.v.i.b.i.n.g. at gmail."", ""Cute. Got it. Alright, so you'll get confirmation of the change we made today, and I can take your payment method from you now."", ""I should have a card on file from the first time I paid."", ""#Hm. I don't see it. They may not have saved it to your account."", ""#Jeez, whoever helped me last needs some training."", ""Yes, I've notified my supervisor of this. I'm truly sorry for the inconvenience."", ""It's not your fault. It's just frustrating."", ""I understand. Can I get a card number for you, one I can save in your account?"", ""Yeah, hang on. #Um, it's a Mastercard."", ""#Mhm."", ""Number is four four two one, six one three nine, eight two one zero, zero five six seven."", ""Ok. Let me repeat, I've got four four two one, six one three nine, eight two one zero, zero five six seven."", ""#Mhm. That's it."", ""And, the expiration?"", ""Ten of twenty three."", ""Got it. What's the three digit number on."", ""Six two three."", ""Six two three. Got it."", ""#Mhm."", ""Ok. You're all set for both automatic payments and electronic billing. Is there anything else I can do for you today?"", ""That'll do it. So, you'll give feedback about the other customer service person?"", ""Yes. I made sure to enter theinformation we discussed and my supervisor knows about it. They'll have to look at the call record for the dates you enrolled."", ""Ok. Good. I don't want anyone else to get, not get the discount and stuff."", ""Right. I don't either. Thanks so much for bringing it all to our attention."", ""Sure."", ""Anything else today?"", ""#Nope. Nothing else."", ""Ok. Thanks for calling Rivertown Insurance and have a great day!"", ""Thanks. You, too."", ""Thanks. Good bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdateBillingFrequency""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
892,"{""dialogue_id"": ""892"", ""turns"": {""turn_id"": [""insurance_892_000"", ""insurance_892_001"", ""insurance_892_002"", ""insurance_892_003"", ""insurance_892_004"", ""insurance_892_005"", ""insurance_892_006"", ""insurance_892_007"", ""insurance_892_008"", ""insurance_892_009"", ""insurance_892_010"", ""insurance_892_011"", ""insurance_892_012"", ""insurance_892_013"", ""insurance_892_014"", ""insurance_892_015"", ""insurance_892_016"", ""insurance_892_017"", ""insurance_892_018"", ""insurance_892_019"", ""insurance_892_020"", ""insurance_892_021"", ""insurance_892_022"", ""insurance_892_023"", ""insurance_892_024"", ""insurance_892_025"", ""insurance_892_026"", ""insurance_892_027"", ""insurance_892_028"", ""insurance_892_029"", ""insurance_892_030"", ""insurance_892_031"", ""insurance_892_032"", ""insurance_892_033"", ""insurance_892_034"", ""insurance_892_035"", ""insurance_892_036"", ""insurance_892_037"", ""insurance_892_038"", ""insurance_892_039"", ""insurance_892_040"", ""insurance_892_041"", ""insurance_892_042"", ""insurance_892_043"", ""insurance_892_044"", ""insurance_892_045"", ""insurance_892_046"", ""insurance_892_047"", ""insurance_892_048"", ""insurance_892_049"", ""insurance_892_050"", ""insurance_892_051"", ""insurance_892_052"", ""insurance_892_053"", ""insurance_892_054"", ""insurance_892_055"", ""insurance_892_056"", ""insurance_892_057"", ""insurance_892_058"", ""insurance_892_059"", ""insurance_892_060"", ""insurance_892_061"", ""insurance_892_062"", ""insurance_892_063"", ""insurance_892_064"", ""insurance_892_065"", ""insurance_892_066"", ""insurance_892_067"", ""insurance_892_068"", ""insurance_892_069"", ""insurance_892_070"", ""insurance_892_071"", ""insurance_892_072"", ""insurance_892_073"", ""insurance_892_074"", ""insurance_892_075"", ""insurance_892_076"", ""insurance_892_077"", ""insurance_892_078"", ""insurance_892_079"", ""insurance_892_080"", ""insurance_892_081"", ""insurance_892_082"", ""insurance_892_083"", ""insurance_892_084"", ""insurance_892_085"", ""insurance_892_086"", ""insurance_892_087"", ""insurance_892_088"", ""insurance_892_089"", ""insurance_892_090"", ""insurance_892_091"", ""insurance_892_092"", ""insurance_892_093"", ""insurance_892_094"", ""insurance_892_095"", ""insurance_892_096"", ""insurance_892_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. This is Kay. How can I help you?"", ""Hi. I'm getting charged every six months for my auto insurance and I want to change it to monthly."", ""Ok. No problem. What is your first and last name?"", ""It's, oh, I also need to update my address."", ""Ok. No problem. What is your first and last name?"", ""Erik Stansford."", ""Erik Stansford."", ""Yeah."", ""Is that with a C or K?"", ""K."", ""Thanks. Ok and your birthdate?"", ""Seven three nineteen sixty two."", ""Oh, wow. The day before Fourth of July."", ""Oh yeah. I used to get cheated our of real birthday parties."", ""Oh no. That stinks. ."", ""Yeah. Pretty much burgers and dogs every year."", ""Oh bummer. Did you at least get a cake?"", ""Yep. Red, white, and blue cake, though. ."", ""Oh, that's brutal. ."", ""Yeah. It got pretty old."", ""Hopefully, now you can throw yourself some great parties!"", ""Well, believe it or not, my granddaughter's birthday is July sixth, so we usually have a combined birthday party."", ""Ah, that's so sweet."", ""Yeah. She loves it now, but when she's a teenager, she'll probably want her own."", ""Oh, I bet. How old is she?"", ""She'll be eight this year."", ""So sweet."", ""Yep. She's my princess."", ""Ok, mister Stansford, let's get your billing changed."", ""Sounds good."", ""I have your account here, but I need to verify. What is the name of your high school?"", ""Jackson P. Ellsworth."", ""Got it. Thanks. Now, if I change the billing to monthly, you'll be paying a few dollars more each month than if you paid every six months. Is that ok?"", ""For now. Yeah. I just retired and I'm trying to figure out our budget. I'll probably change back to every six months, but we need to get the hang of our new monthly budget first."", ""Oh, gotcha. Big life change, huh?"", ""Yeah, but it's great!"", ""Nice. Ok, it looks like when I change the billing to monthly, uh, your payment will be seventy two thirty three."", ""Ok, so I used to pay around four fifteen every six months, so, uh, that's about, what, four dollars more each month?"", ""Um, let's see. I can do the calculation here. Um, It went from four fourteen ninety eight which would have been sixty nine sixteen per month to seventy two thirty three per month which is a difference of three sixteen a month."", ""Ok. Not too bad."", ""Right. And, if you need me to split that to bi-monthly, I can."", ""Oh, no. That's alright. Monthly's fine."", ""Great. Let me set this up. One moment."", ""Sure."", ""Ok. I've got that submitted. Now your next bill will fall on the first of each month and I show that you have automatic payments already set up. Did you want to keep that?"", ""Yeah, that sounds good."", ""Ok. It looks like you're paid up until, March, so you're next payment will be on April first."", ""Alright."", ""Now, hm, you said you also needed to update your address, correct?"", ""Yep."", ""Ok. I show you at seventy two East Viola Street."", ""Yep."", ""In Hectorsville."", ""Yeah."", ""Ok. Give me your new address."", ""It's, same city and zip, just a different address."", ""No problem. Go ahead."", ""It's four twenty three North Victor Avenue."", ""Four twenty three North Victor Avenue."", ""Yes. Correct."", ""Great. And, do you still have the same email address?"", ""Uh, what do you have?"", ""I show s.t.a.n.s. six two at a.o.l. dot com."", ""Um Stans, oh right, no, we changed it about a year ago. Hang on."", ""No problem."", ""I need to see what it is. My wife put it in my phone. I'm not so good with technology."", ""No worries. Take your time."", ""Uh, let's see. Here. It's e.a.n.d.m.g.i.l.l. at gmail dot com."", ""Let me repeat that. Um, e.a.n.g.m.g.i.l.l."", ""No. E.a.n.d. as in dog m.g.i.l.l."", ""Oh got it. Thanks. At gmail?"", ""Yeah."", ""Ok. Good. Now I don't show that you are signed up for electronic delivery. Would you like me to change that for you?"", ""You mean, we get the bill in the mail?"", ""Yes. That's right."", ""Hang on. Let me check. Marcy! Do you wanna change our insurance bill to, uh, electronic instead of mail? [inaudible response] Auto!"", ""."", ""Sure. She said go ahead."", ""Ok. No problem."", ""Sorry. She usually takes care of this stuff, but she's on the phone with our daughter."", ""Ah. The mother of your grandaughter?"", ""Yeah. She's in the U.K. right now and trying to find a flight back to her husband's base in Germany."", ""Oh, is he in the military?"", ""Yeah. Air Force."", ""Oh, cool. It must be tough to find time for the combined party with your grandaughter if they live in Germany? Huh?"", ""Oh, yeah, but they try to come home every year for that. Also for Christmas."", ""Nice. Your family is close, then?"", ""Yeah. My daughter and wife talk almost every day. Sometimes I can't get them off the phone. ."", ""What? Girls on the phone? No. Not us."", ""Oh yeah. ."", ""Ok, mister Stansford, your address has been updated and I've submitted the change in billing."", ""Great."", ""You should see the new bill in April. Is there anything else I can help you with?"", ""Nope. That does it."", ""Thanks for trusting Rivertown Insurance. Happy New Year!"", ""Happy New Year to you, too, dear."", ""Thanks. Bye."", ""Mhm. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdateBillingFrequency""], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
893,"{""dialogue_id"": ""893"", ""turns"": {""turn_id"": [""insurance_893_000"", ""insurance_893_001"", ""insurance_893_002"", ""insurance_893_003"", ""insurance_893_004"", ""insurance_893_005"", ""insurance_893_006"", ""insurance_893_007"", ""insurance_893_008"", ""insurance_893_009"", ""insurance_893_010"", ""insurance_893_011"", ""insurance_893_012"", ""insurance_893_013"", ""insurance_893_014"", ""insurance_893_015"", ""insurance_893_016"", ""insurance_893_017"", ""insurance_893_018"", ""insurance_893_019"", ""insurance_893_020"", ""insurance_893_021"", ""insurance_893_022"", ""insurance_893_023"", ""insurance_893_024"", ""insurance_893_025"", ""insurance_893_026"", ""insurance_893_027"", ""insurance_893_028"", ""insurance_893_029"", ""insurance_893_030"", ""insurance_893_031"", ""insurance_893_032"", ""insurance_893_033"", ""insurance_893_034"", ""insurance_893_035"", ""insurance_893_036"", ""insurance_893_037"", ""insurance_893_038"", ""insurance_893_039"", ""insurance_893_040"", ""insurance_893_041"", ""insurance_893_042"", ""insurance_893_043"", ""insurance_893_044"", ""insurance_893_045"", ""insurance_893_046"", ""insurance_893_047"", ""insurance_893_048"", ""insurance_893_049"", ""insurance_893_050"", ""insurance_893_051"", ""insurance_893_052"", ""insurance_893_053"", ""insurance_893_054"", ""insurance_893_055"", ""insurance_893_056"", ""insurance_893_057"", ""insurance_893_058"", ""insurance_893_059"", ""insurance_893_060"", ""insurance_893_061"", ""insurance_893_062"", ""insurance_893_063"", ""insurance_893_064"", ""insurance_893_065"", ""insurance_893_066"", ""insurance_893_067"", ""insurance_893_068"", ""insurance_893_069"", ""insurance_893_070"", ""insurance_893_071"", ""insurance_893_072"", ""insurance_893_073"", ""insurance_893_074"", ""insurance_893_075"", ""insurance_893_076"", ""insurance_893_077"", ""insurance_893_078"", ""insurance_893_079"", ""insurance_893_080"", ""insurance_893_081"", ""insurance_893_082"", ""insurance_893_083"", ""insurance_893_084"", ""insurance_893_085"", ""insurance_893_086"", ""insurance_893_087"", ""insurance_893_088"", ""insurance_893_089"", ""insurance_893_090"", ""insurance_893_091"", ""insurance_893_092"", ""insurance_893_093"", ""insurance_893_094"", ""insurance_893_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. This is Leslie. What can I do for you today?"", ""Hi. #Um, I'm calling for, to get a quote for homeowners insurance."", ""Great. I can help you with that. Can I get your name, please?"", ""Yes, Sandy Wall."", ""Thanks, Sandy. Did you just purchase a new home?"", ""Well, soon. We have a house already, but moving soon."", ""#Oh, so do you already have a homeowners policy with us?"", ""No, with another company. We're shopping around a bit."", ""Nice. Well, thanks for considering Rivertown."", ""Yeah. Some friends of ours suggested you to us."", ""That's nice to know. Word of mouth is the best way."", ""I agree. Because you know you can trust it that way."", ""Right. Ok, Sandy. What is the address of your new house?"", ""#Oh, right. Hang on a second. #Hm. I thought I had, yes, here. I have a paper with the address, it's two ten fifth street."", ""Ok. Fifth street. And, the zip code?"", ""The zip code is four three seven seven five."", ""Four three seven seven five. Got it. What county is that?"", ""Springs County."", ""Got it. Thanks."", ""Sure."", ""Now, I'll need your birthdate and social security number?"", ""#Um six seventeen eighty one."", ""June seventeenth nineteen eighty one."", ""#Yep. And, social is seven two three six two one one five three."", ""Seven two three six two one one five three?"", ""Yes."", ""Thanks and your email address?"", ""W.a.l.l.y.s.a.n.d. at gmail."", ""Thanks. W.a.l.l.y.s.a.n.d?"", ""#Yep."", ""And, you said you already own a home and will be moving? Like, do you already have an offer accepted? You're closing soon?"", ""Yeah. Probably by the end of the month."", ""Did you already get an inspection done?"", ""Yes."", ""Ok. I'll need a copy of that report before we can finalize the quote, but I can get you a close estimate today. Sound good?"", ""Perfect. Thanks."", ""What is the estimated value of the home?"", ""#Um, well we are going to pay three hundred fifty two thousand for it. Is that what you mean?"", ""#Uh, did your bank say they could lend that much?"", ""#Oh, yeah. We paid under what the inspector told us it's worth."", ""Ok, and what was that?"", ""He said, let me look. #Uh, three hundred eighty five."", ""Three hundred eighty five thousand. Ok. That will work."", ""Will I need flood insurance?"", ""#Um, probably not in this area, but the underwriters will have to look your documentation over before I can say that for sure."", ""Ok. Thanks."", ""Give me a minute here while I enter some of this information into the system."", ""Sure."", ""Ok, now a few more questions."", ""Ok. Go ahead."", ""Who will be living at this house?"", ""Me and my husband."", ""Ok. Thanks. And what is the year of the home?"", ""Built in two thousand two."", ""Great. And, the square footage?"", ""Twenty eight hundred."", ""Two thousand eight hundred. Thanks. Do you know how old the roof is?"", ""They said they replaced it five years ago."", ""Great. Ok. Two thousand sixteen. How many bedrooms and bathrooms?"", ""#Uh, four bedroom, two bath."", ""Great. Thanks. What about fireplaces? Are there any, fireplaces?"", ""There's a wood stove in the main living room."", ""Ok. Thanks. What is the exterior finish?"", ""Like siding?"", ""Yes, like is it wood siding, metal, or stucco?"", ""#Oh, right. It's that vinyl stuff."", ""Vinyl siding. Ok. Any rock or wood?"", ""Well, there is a second story deck, but I think it's made out of that Trex stuff. Like the recycled stuff."", ""Got it. Good info. Thanks. Does it have a garage?"", ""Yep. Two car."", ""Great. Thanks. Is it attached."", ""Yes. Opens to the kitchen."", ""Perfect. Thanks."", ""#Mhm."", ""Are there any safety devices on the home."", ""#Uh, like alarms?"", ""Right. Like alarms."", ""I'm not sure, actually. I don't remember seeing that and I don't know where to find that info."", ""Don't worry. We can add it later. Just keep in mind it could lower your premium if there's security."", ""#Oh. Ok. #Oh! It has a gate. A locked gate well, a gate you have to enter a code."", ""For the whole neighborhood or just your house?"", ""The neighborhood."", ""Ok. Thanks. I'm not sure that counts, but I'll add it in my notes here."", ""Thanks."", ""Ok. One moment. Ok. Right now, we would need to add you to the Home Preferred plan, which is sixteen hundred a year. The Basic Home plan won't cover the total cost of your home and I'm not sure you'll need the Home Complete plan, but I can send all this information to your email address."", ""Sounds good. Thanks."", ""My pleasure. Is there anything else I can do for you today?"", ""I don't think so. #Um, so Home Preferred at sixteen hundred a year. So, what, that's about a hundred thirty a month?"", ""Yep. And keep in mind we give a five percent discount if you set up automatic payments and electronic billing."", ""#Oh. Nice. Ok. So, I'll get an email with all this?"", ""Yes. I'll send it to you in the next thirty minutes. It will only be a quote and until the underwriters finalize the total could go up or down depending on them."", ""I understand."", ""Is there anything more?"", ""#Nope. Thanks."", ""Great! Thanks for calling Rivertown Insurance and we look forward to having you as our customer. Bye for now."", ""Thanks. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
894,"{""dialogue_id"": ""894"", ""turns"": {""turn_id"": [""insurance_894_000"", ""insurance_894_001"", ""insurance_894_002"", ""insurance_894_003"", ""insurance_894_004"", ""insurance_894_005"", ""insurance_894_006"", ""insurance_894_007"", ""insurance_894_008"", ""insurance_894_009"", ""insurance_894_010"", ""insurance_894_011"", ""insurance_894_012"", ""insurance_894_013"", ""insurance_894_014"", ""insurance_894_015"", ""insurance_894_016"", ""insurance_894_017"", ""insurance_894_018"", ""insurance_894_019"", ""insurance_894_020"", ""insurance_894_021"", ""insurance_894_022"", ""insurance_894_023"", ""insurance_894_024"", ""insurance_894_025"", ""insurance_894_026"", ""insurance_894_027"", ""insurance_894_028"", ""insurance_894_029"", ""insurance_894_030"", ""insurance_894_031"", ""insurance_894_032"", ""insurance_894_033"", ""insurance_894_034"", ""insurance_894_035"", ""insurance_894_036"", ""insurance_894_037"", ""insurance_894_038"", ""insurance_894_039"", ""insurance_894_040"", ""insurance_894_041"", ""insurance_894_042"", ""insurance_894_043"", ""insurance_894_044"", ""insurance_894_045"", ""insurance_894_046"", ""insurance_894_047"", ""insurance_894_048"", ""insurance_894_049"", ""insurance_894_050"", ""insurance_894_051"", ""insurance_894_052"", ""insurance_894_053"", ""insurance_894_054"", ""insurance_894_055"", ""insurance_894_056"", ""insurance_894_057"", ""insurance_894_058"", ""insurance_894_059"", ""insurance_894_060"", ""insurance_894_061"", ""insurance_894_062"", ""insurance_894_063"", ""insurance_894_064"", ""insurance_894_065"", ""insurance_894_066"", ""insurance_894_067"", ""insurance_894_068"", ""insurance_894_069"", ""insurance_894_070"", ""insurance_894_071"", ""insurance_894_072"", ""insurance_894_073"", ""insurance_894_074"", ""insurance_894_075"", ""insurance_894_076"", ""insurance_894_077"", ""insurance_894_078"", ""insurance_894_079"", ""insurance_894_080"", ""insurance_894_081""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Rivertown Insurance, this is Laurel. What can I do for you today?"", ""Hi, I need to get my renters information."", ""You have a renters insurance policy with us?"", ""Yes."", ""Great. What's your first and last name?"", ""Greg Matthews."", ""Greg Matthews. Thanks. And, your birthdate?"", ""June twenty fifth."", ""Six twenty five and the year?"", ""Two thousand."", ""Two thousand. Thanks. Now, to verify your account, what's your mother's maiden name?"", ""Marshell."", ""That's great. Thanks for that. Now, let, I'll pull up your account. One moment."", ""#Mhm."", ""Here we go. I see you have Renters Basic."", ""Yeah."", ""Ok, and what, information do you need, exactly?"", ""Well, I, my landlord needs a copy of it or else they're gonna start charging me with their policy."", ""#Oh, I understand. You need proof of insurance for your landlord?"", ""Yeah. That's it. Proof of insurance."", ""Well, I, my landlord needs a copy of it or else they're gonna start charging me with their policy."", ""Sure. It's money bags Matthews dot com."", ""All lower case?"", ""Yes."", ""Ok. Thanks. I'll be emailing a copy of your renters policy for you to send to your landlord."", ""Yeah. They want it electronically."", ""No problem. It's on its way to you in just a minute."", ""Thanks."", ""Did you know that you can get a copy online?"", ""Yeah, but I'm at work and it's weird for me to do stuff like that on my computer."", ""#Oh right. I understand."", ""Yeah. We're all in a little cubicle farm."", ""Cubicle farm? ."", ""Yeah. That's what we call it."", ""That's funny. I've never heard that before. Cubicle farm. ."", ""It's hard to stay entertained at work."", ""I understand. What do you do for work?"", ""Kind of what you're doing. Customer service."", ""#Oh, right. Ok."", ""Except it's a shipping company, so I get to quote shipping prices all day."", ""#Oh, #wow. I'm not sure I could do that."", ""It's a snooze fest, but somebody's gotta do it."", ""Right. Ok, so I've sent the email to you. Is there anything else I can do for you today?"", ""Yeah, did my bill go through this month. I didn't see an email like I usually do."", ""One moment."", ""Ok."", ""It looks like it, although, it looks like there was a late fee."", ""#Oh, man. I was hoping that didn't happen, but I kind of thought it would."", ""Is there something I can help with."", ""No. Just a fact of living paycheck to paycheck."", ""I totally understand that."", ""So, how much is the late fee?"", ""It's thirty five dollars."", ""#Whoa. That stinks. That's a lot."", ""One minute. Let me look into something for you."", ""Ok. Thanks."", ""It looks like this is your first late fee."", ""Yeah."", ""Ok. Well, as a one-time courtesy, I can waive it."", ""Nice! You can?"", ""Yes."", ""Thanks so much."", ""My pleasure. I know how it feels."", ""Thanks. Thanks a lot."", ""Sure. One second."", ""#Mhm."", ""If you ever incur another late fee, though, the next customer service person may not be able to help you."", ""I understand. It's my own fault. I'm working on getting better with my money."", ""It takes a while, right?"", ""Yeah. I'm learning how to do a budget from my friend who majored in accounting. Talk about a boring job. ."", ""Yeah. Another job I couldn't do."", ""Right?"", ""Well, I'm glad you're getting the hang of it."", ""#Yep. It's cool he's doing that for me."", ""Good friend."", ""Yeah. He's cool."", ""Alright, is there anything else, I can do for you?"", ""#Nah. That's it."", ""Great, then, thanks for calling Rivertown Insurance. I hope your day is good."", ""Thanks yours, too."", ""Thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
895,"{""dialogue_id"": ""895"", ""turns"": {""turn_id"": [""insurance_895_000"", ""insurance_895_001"", ""insurance_895_002"", ""insurance_895_003"", ""insurance_895_004"", ""insurance_895_005"", ""insurance_895_006"", ""insurance_895_007"", ""insurance_895_008"", ""insurance_895_009"", ""insurance_895_010"", ""insurance_895_011"", ""insurance_895_012"", ""insurance_895_013"", ""insurance_895_014"", ""insurance_895_015"", ""insurance_895_016"", ""insurance_895_017"", ""insurance_895_018"", ""insurance_895_019"", ""insurance_895_020"", ""insurance_895_021"", ""insurance_895_022"", ""insurance_895_023"", ""insurance_895_024"", ""insurance_895_025"", ""insurance_895_026"", ""insurance_895_027"", ""insurance_895_028"", ""insurance_895_029"", ""insurance_895_030"", ""insurance_895_031"", ""insurance_895_032"", ""insurance_895_033"", ""insurance_895_034"", ""insurance_895_035"", ""insurance_895_036"", ""insurance_895_037"", ""insurance_895_038"", ""insurance_895_039"", ""insurance_895_040"", ""insurance_895_041"", ""insurance_895_042"", ""insurance_895_043"", ""insurance_895_044"", ""insurance_895_045"", ""insurance_895_046"", ""insurance_895_047"", ""insurance_895_048"", ""insurance_895_049"", ""insurance_895_050"", ""insurance_895_051"", ""insurance_895_052"", ""insurance_895_053"", ""insurance_895_054"", ""insurance_895_055"", ""insurance_895_056"", ""insurance_895_057"", ""insurance_895_058"", ""insurance_895_059"", ""insurance_895_060"", ""insurance_895_061"", ""insurance_895_062"", ""insurance_895_063"", ""insurance_895_064"", ""insurance_895_065"", ""insurance_895_066"", ""insurance_895_067"", ""insurance_895_068"", ""insurance_895_069"", ""insurance_895_070"", ""insurance_895_071"", ""insurance_895_072"", ""insurance_895_073"", ""insurance_895_074"", ""insurance_895_075"", ""insurance_895_076"", ""insurance_895_077"", ""insurance_895_078"", ""insurance_895_079"", ""insurance_895_080"", ""insurance_895_081"", ""insurance_895_082"", ""insurance_895_083"", ""insurance_895_084"", ""insurance_895_085"", ""insurance_895_086"", ""insurance_895_087"", ""insurance_895_088"", ""insurance_895_089"", ""insurance_895_090"", ""insurance_895_091"", ""insurance_895_092"", ""insurance_895_093"", ""insurance_895_094"", ""insurance_895_095"", ""insurance_895_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning! Rivetown Insurance Claims Department. I'm Terry. Did you want to start a new claim today?"", ""Yes. Hi."", ""Great! What kind of claim can I get started for you today? Auto?"", ""Uh, no. Homeowners."", ""Ok. No problem. Let's start with your name and policy number."", ""Uh, name is Liza Hilton."", ""Ok. Liza Hilton. Is your policy under Liza or is that a nickname?"", ""Oh, look for Elizabeth Hilton."", ""Great. Thanks. And, your policy number?"", ""Uh, I don't have it on me."", ""No problem. Let me see if I can find it with your name. Can I get your address?"", ""Yeah. Fifty two seventy eight North Hampton Street."", ""Hampton Street. Ok. Five two seven eight?"", ""Yes."", ""Ok. Are you the primary policy holder?"", ""Oh, maybe not. My husband might be the primary."", ""His name?"", ""Joseph Ritter."", ""R.i.d.d.e."", ""No. R.i.t. as in Tom."", ""Ok. Got it. Yep. Here it is. I need to verify your account with a security question."", ""Ok."", ""What is the name of your first pet?"", ""mister Hams."", ""Hamiss H.a.m.s?"", ""Yep."", ""Was he a ham lover?"", ""No, he liked to be the center of attention. Like a ham. ."", ""Got it! How funny!"", ""Yeah, he was a character. ."", ""Ok. Thanks for verifying your account. Um, alright. So you want to file a property claim?"", ""Yes. There was a freak windstorm and a bunch of our large pine trees were uprooted and one of them crashed onto our back deck and crushed it."", ""Oh no! That's awful! Were you home when it happened?"", ""No, we were at my mother's house in another state."", ""Wow. I was gonna say that must have been loud."", ""Yeah. I'm glad we weren't home."", ""No kidding. Well, let's see what we can do."", ""Ok. Thanks."", ""It looks like you have Home Complete coverage, so this shouldn't be an issue to process."", ""Great."", ""Oh, wait, uh, it looks like you have two homes. One in Idaho and one in New Mexico. Which is the claim for."", ""Oh, right. Um, the house in Idaho."", ""Ok. Same coverage there, too. Right, well, let me open the claim."", ""Mhm."", ""On uh, what date did the damage happen?"", ""Well, our neighbors up there said it was Saturday, like two days ago."", ""Ok, let's see, calendar says that's November fourteenth?"", ""Yeah. Sounds right."", ""Ok. Now you said it was your deck, correct?"", ""Yeah. More like the entire right side of the deck."", ""Ok. Just describe it to me in simple termiss I'll be taking notes as you speak. Ok?"", ""Alright. The tree fell onto the deck."", ""Is it a second story deck?"", ""Yeah. Second story. So, the tree fell on the right side of the deck at the outer corner. I saw the metal railing bent and the big support pole under it snapped in half and the deck boards fell down onto the ground. Some were snapped in half and some are still, uh, hanging down from the deck that's still intact, but I worry if there's, structural problems with the other side."", ""One moment."", ""Ok."", ""Alright. I think I've got it. Do you know what kind of material the deck is made from?"", ""Oh. Yeah. I think it's called Trex."", ""T.r.e.x.?"", ""Yeah. I think so."", ""Ok, no worries. This is just info for the adjuster."", ""Ok."", ""Are you in Idaho now?"", ""Um, no, but we'll be there in about two weeks. For Thanksgiving."", ""Oh nice. I'm not sure we can get this all processed before then, so you may want to avoid that area until it can be inspected."", ""Yeah. We figured."", ""Did any of the house siding or structure get damaged?"", ""Um, I don't think so, but I didn't really look at it. My husband got pictures from our neighbors."", ""Ok, well. Is there a way the adjuster can come out and take a look before you arrive? Can your neighbors be there to let the adjuster, onto the property?"", ""Oh, yeah. No problem. They're great."", ""Nice. Ok. So."", ""Just tell me when the adjuster will be there and I'll give them a call. They have a key."", ""Great. I can do that."", ""Thanks."", ""Let's see. The next available appointment we have is for Friday between ten a.m. and noon. Will that work?"", ""It should. I'll just need to know when they arrive, so my neighbors can, go unlock the gate."", ""Ok. That shouldn't be a problem. Um, so, it looks like."", ""Will they have to stay there while the adjuster is there?"", ""Yes, just in case they have any questions. Uh, is that ok?"", ""Yeah. Just need to tell them what to do when I call to ask them for help."", ""Oh, right. Got it. Um, so it looks like the appointment went through."", ""Good. Thanks."", ""I'll send you a confirmation to your email. Ok?"", ""Great."", ""Is your email still beach bum twenty one at gmail dot com?"", ""Yep. Still haven't changed it since college."", ""Got it. Funny. Ok, it's on its way to you now."", ""Thanks."", ""Is there anything else I can do for you today?"", ""No, uh, that's it. Oh, how long will it take for the whole process?"", ""It depends on how much work needs to be done. We keep the claim open until it's finished."", ""Oh. Great. And, once the adjuster finishes, we can start repairs?"", ""Yes. A contractor estimate is all we need to get a check to you."", ""Great! That's it then."", ""Perfect. You're all set! Have a great day and a good Thanksgiving with your family and thanks for trusting Rivertown Insurance."", ""Thanks! You, too. Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
896,"{""dialogue_id"": ""896"", ""turns"": {""turn_id"": [""insurance_896_000"", ""insurance_896_001"", ""insurance_896_002"", ""insurance_896_003"", ""insurance_896_004"", ""insurance_896_005"", ""insurance_896_006"", ""insurance_896_007"", ""insurance_896_008"", ""insurance_896_009"", ""insurance_896_010"", ""insurance_896_011"", ""insurance_896_012"", ""insurance_896_013"", ""insurance_896_014"", ""insurance_896_015"", ""insurance_896_016"", ""insurance_896_017"", ""insurance_896_018"", ""insurance_896_019"", ""insurance_896_020"", ""insurance_896_021"", ""insurance_896_022"", ""insurance_896_023"", ""insurance_896_024"", ""insurance_896_025"", ""insurance_896_026"", ""insurance_896_027"", ""insurance_896_028"", ""insurance_896_029"", ""insurance_896_030"", ""insurance_896_031"", ""insurance_896_032"", ""insurance_896_033"", ""insurance_896_034"", ""insurance_896_035"", ""insurance_896_036"", ""insurance_896_037"", ""insurance_896_038"", ""insurance_896_039"", ""insurance_896_040"", ""insurance_896_041"", ""insurance_896_042"", ""insurance_896_043"", ""insurance_896_044"", ""insurance_896_045"", ""insurance_896_046"", ""insurance_896_047"", ""insurance_896_048"", ""insurance_896_049"", ""insurance_896_050"", ""insurance_896_051"", ""insurance_896_052"", ""insurance_896_053"", ""insurance_896_054"", ""insurance_896_055"", ""insurance_896_056"", ""insurance_896_057"", ""insurance_896_058"", ""insurance_896_059"", ""insurance_896_060"", ""insurance_896_061"", ""insurance_896_062"", ""insurance_896_063"", ""insurance_896_064"", ""insurance_896_065"", ""insurance_896_066"", ""insurance_896_067"", ""insurance_896_068"", ""insurance_896_069"", ""insurance_896_070"", ""insurance_896_071"", ""insurance_896_072"", ""insurance_896_073"", ""insurance_896_074"", ""insurance_896_075"", ""insurance_896_076"", ""insurance_896_077"", ""insurance_896_078"", ""insurance_896_079"", ""insurance_896_080"", ""insurance_896_081"", ""insurance_896_082"", ""insurance_896_083""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance, this is Jesse, how can I help you?"", ""Hi. I called last week for a quote and now I want to enroll in the plan."", ""Great! I can help you with that."", ""Thanks."", ""Do you have the quote confirmation number on you?"", ""Yes. It's."", ""Hang on one moment, please."", ""Sure."", ""#Um, ok, go ahead."", ""It's five four three two seven six nine eight."", ""Is there a two zero or a one zero in front of that number."", ""#Oh, yeah. A two zero."", ""Ok. mister Garcia?"", ""Yeah, that's me."", ""Thanks. Ok, and I'll need to verify this by asking your birthdate and zip code."", ""Sure. It's, my birthday is June fifth, nineteen ninety four."", ""Ninety four. Got it. And, your zip?"", ""#Um, five two two nine eight."", ""Five two two nine eight. Ok."", ""#Yep."", ""I see your quote is for the Auto insurance, is that correct?"", ""Yes."", ""Ok, and it's for the Complete Auto?"", ""Yeah. The best one."", ""Yes. It is our most extensive coverage for sure."", ""Good. I just got a sweet ride and don't want to take any chances."", ""#Oh, nice. What kind of, #oh, I see here, you got yourself a Mercedes! Nice."", ""#Yep. I worked really hard to get that one."", ""Very cool. Is this your first car?"", ""#Nah, I had a little Honda junker for a long time. I've been working for this car hard for a long time."", ""Very good. I bet it feels good to get what you've always wanted."", ""#Yep. I'm super stoked."", ""That's great! So, that plan is two thousand a year."", ""#Mhm."", ""Ok and if you sign up for automatic payments and electronic billing we can get you five percent off. Did you want to do that?"", ""Yeah. She mentioned, the lady I talked to last time said that was the deal."", ""Good. Alright, so it looks like she got most of the information we need other than your drivers license number. Do you have that?"", ""Sure do. It's."", ""Hang on, let me pull up that screen."", ""Sure. Sure."", ""Ok, go ahead. I'm ready."", ""It's d.l. five five one two seven three nine eight seven two one."", ""Five five one two seven three nine eight seven two one?"", ""Yeah, but there's a d.l. at the beginning."", ""#Oh, that's ok. I don't need that part."", ""Ok."", ""Got this in your account. Ok. Now, would you like monthly payments or bi-annual payments?"", ""Monthly, with last year being what it was, I have no idea how secure my job is and I don't want to have to come up with a hug chunk of money if I get stuck that way."", ""I totally understand. Twenty twenty was a tough year for a lot of people."", ""I'm just lucky I've got a job, man."", ""I here you. Me, too."", ""#Mhm."", ""So, I'll set you up for, monthly payments here. It'll be one fifty eight thirty two each month. Ok?"", ""#Oh, I thought it was around one sixty something."", ""Yes, that's before the five percent discount for signing up for."", ""Right, automatic payments."", ""Yes. Ok, so you're all set there. What payment method would you like to use?"", ""#Um, would a debit card work?"", ""Yeah, shouldn't be a problem. What's the number?"", ""#Um, it's a Visa four two seven zero, three four four two, nine seven six six, seven eight two three."", ""Ok. Let me repeat that back, four two seven zero, three four four two, nine seven six six, seven eight two three."", ""That's it."", ""And, the expiration?"", ""Nine twenty four."", ""Ok. Nine twenty four. Got it. There's a number on the back. I'll need that."", ""Right. Nine one six."", ""Thanks. Nine one six."", ""#Yep."", ""Ok. Your first payment will go through today, then future payments will come out on the first."", ""Sounds good. It won't be the full amount today, right?"", ""Right. It will be prorated because it's the middle of the month."", ""Ok."", ""You'll get a confirmation via email, it's j. Garcia at gmail dot com?"", ""Yeah, that's right."", ""Thanks. So, you'll get a confirmation at that email with the total and an attached receipt."", ""Ok."", ""So, mister Garcia, you're all set!"", ""Cool. Thanks."", ""My pleasure. Is there anything else I can do for you today?"", ""#Nah, I'm good."", ""Great. Have a good day and thanks for calling Rivertown Insurance."", ""Yeah. Thanks. You, too."", ""Thank you, bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
897,"{""dialogue_id"": ""897"", ""turns"": {""turn_id"": [""insurance_897_000"", ""insurance_897_001"", ""insurance_897_002"", ""insurance_897_003"", ""insurance_897_004"", ""insurance_897_005"", ""insurance_897_006"", ""insurance_897_007"", ""insurance_897_008"", ""insurance_897_009"", ""insurance_897_010"", ""insurance_897_011"", ""insurance_897_012"", ""insurance_897_013"", ""insurance_897_014"", ""insurance_897_015"", ""insurance_897_016"", ""insurance_897_017"", ""insurance_897_018"", ""insurance_897_019"", ""insurance_897_020"", ""insurance_897_021"", ""insurance_897_022"", ""insurance_897_023"", ""insurance_897_024"", ""insurance_897_025"", ""insurance_897_026"", ""insurance_897_027"", ""insurance_897_028"", ""insurance_897_029"", ""insurance_897_030"", ""insurance_897_031"", ""insurance_897_032"", ""insurance_897_033"", ""insurance_897_034"", ""insurance_897_035"", ""insurance_897_036"", ""insurance_897_037"", ""insurance_897_038"", ""insurance_897_039"", ""insurance_897_040"", ""insurance_897_041"", ""insurance_897_042"", ""insurance_897_043"", ""insurance_897_044"", ""insurance_897_045"", ""insurance_897_046"", ""insurance_897_047"", ""insurance_897_048"", ""insurance_897_049"", ""insurance_897_050"", ""insurance_897_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""It's a good morning at Rivertown Insurance. I'm Katie. What can I do for you today?"", ""I need to check my balance."", ""Ok. I can help with that. On which account?"", ""#Oh. My car insurance."", ""Ok. I can pull up your account with your name and birthdate."", ""Ok. It's Angie Thorndale."", ""#Mhm."", ""And, my birthdate is October twenty four two thousand two."", ""Ok, Angie, would your account be under Angela instead of."", ""Yes. Yeah, sorry. Angela."", ""No problem. I see your account and now I'll need to verify it by, asking your security question."", ""Sure. Fire away."", ""What is the name of your childhood best friend?"", ""Larry."", ""Ok. Thanks for that."", ""#Mhm."", ""Ok, Angie, it looks like you have monthly automatic payments. Was there a problem with a payment going through?"", ""#Oh. No, I was just wondering that if the balance for the rest of the six months wasn't too high, that I would pay it all now."", ""Ok. That's possible, but keep in mind that if you change to bi-annual billing and you want the billing to go back to monthly at the beginning of your policy renewal, that you'd need to call back."", ""#Oh. So, I can't just pay the balance and have you keep it that way? Wouldn't the system just not bill me if the balance is zero?"", ""#Hm. Good question. Give me a second to talk with my supervisor about it and let me find the easiest way for this to happen."", ""Ok. Thanks."", ""Sure. One moment."", ""#Mhm."", ""Angie?"", ""#Mhm, I'm here."", ""My supervisor said it's fine if you just paid the balance, then the system would just not pull a payment if the monthly balance is zero. Then, the renewal will automatically go to the default payment frequency. Make sense?"", ""Yeah, that's what I was hoping."", ""Great. Give me a moment while I get this going."", ""Wait, I need the balance before I decide."", ""#Oh, jeez. Yes, sorry. It's been a long day."", ""No problem at all. I totally get it."", ""Thanks. #Um, it looks like the balance remaining is two thirty seven fourty eight."", ""Ok."", ""Now, that's three months with the five percent discount for automatic payments and electronic billing."", ""#Yep. Great. Let's do it then."", ""Ok. One moment."", ""#Mhm."", ""Ok, would you like me to use the card on file?"", ""Yes, please."", ""Can you please verify the last four digits of the card?"", ""Yes, it's three one two eight."", ""Perfect. Give me one second to complete the payment."", ""#Mhm."", ""Ok, Angie, that's taken care of and I see your policy will renew September first."", ""Great. Thanks."", ""Is there anything else I can help you with today?"", ""No, that's it. Thanks."", ""Very good. Thanks, again, for calling Rivertown Insurance. I hope you have a good rest of your day."", ""Thanks, you, too. Take care."", ""Thanks. Good bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
898,"{""dialogue_id"": ""898"", ""turns"": {""turn_id"": [""insurance_898_000"", ""insurance_898_001"", ""insurance_898_002"", ""insurance_898_003"", ""insurance_898_004"", ""insurance_898_005"", ""insurance_898_006"", ""insurance_898_007"", ""insurance_898_008"", ""insurance_898_009"", ""insurance_898_010"", ""insurance_898_011"", ""insurance_898_012"", ""insurance_898_013"", ""insurance_898_014"", ""insurance_898_015"", ""insurance_898_016"", ""insurance_898_017"", ""insurance_898_018"", ""insurance_898_019"", ""insurance_898_020"", ""insurance_898_021"", ""insurance_898_022"", ""insurance_898_023"", ""insurance_898_024"", ""insurance_898_025"", ""insurance_898_026"", ""insurance_898_027"", ""insurance_898_028"", ""insurance_898_029"", ""insurance_898_030"", ""insurance_898_031"", ""insurance_898_032"", ""insurance_898_033"", ""insurance_898_034"", ""insurance_898_035"", ""insurance_898_036"", ""insurance_898_037"", ""insurance_898_038"", ""insurance_898_039"", ""insurance_898_040"", ""insurance_898_041"", ""insurance_898_042"", ""insurance_898_043"", ""insurance_898_044"", ""insurance_898_045"", ""insurance_898_046"", ""insurance_898_047"", ""insurance_898_048"", ""insurance_898_049"", ""insurance_898_050"", ""insurance_898_051"", ""insurance_898_052"", ""insurance_898_053"", ""insurance_898_054"", ""insurance_898_055"", ""insurance_898_056"", ""insurance_898_057"", ""insurance_898_058"", ""insurance_898_059"", ""insurance_898_060"", ""insurance_898_061"", ""insurance_898_062"", ""insurance_898_063"", ""insurance_898_064"", ""insurance_898_065""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi. My name's Hillary. Thanks for calling Rivertown Insurance. How's your day going?"", ""Hi. #Oh, it's going ok. How about yours?"", ""I can't complain. What can I do for you today?"", ""I need to add my daughter to my car insurance."", ""Ok, I can do that for you. I'll need to pull upyour account starting with your name. Ok?"", ""Sure. It's Charles Decker."", ""Thanks, Charles. And, your birthdate?"", ""September sixteenth, nineteen seventy nine. Sorry."", ""No worries. Forgot how old you are?"", ""I guess so. The older you get, the harder it is to remember. ."", ""I understand. Now, Charles, I need to ask you one of your security questions to verify your account."", ""Ok."", ""What was the name of your favorite teacher?"", ""Missus Jensen. Never forget her."", ""Thank you. That'll do it. Now, I can pull up your auto policy and take a look at what we need to do."", ""#Mhm."", ""So, you already have another minor on your account. Do you have more than one child or want more than one child on your account?"", ""Yeah. My older son, Tyler, already is already driving."", ""Ok, so let me get the name and birthdate of your daughter."", ""Sure, her name is Bayley and her birthdate is October thirteenth, two thousand five."", ""#Whoa, October thirteenth. ."", ""Yes. Definitely not unlucky for her, though."", ""That's good. ."", ""Yeah. We actually tried to counteract anything kids would, the teasing at school, by calling her our lucky baby."", ""#Ah, that's so sweet and a great parenting tactic!"", ""Kids can just be so mean."", ""So true. Ok, so I'm assuming Bayley, #oh, wait, I forgot to ask you how to spell her name. I still have that page unfinished."", ""B.a.y.l.e.y."", ""Got it. Thanks. Same last name?"", ""Yes."", ""Ok. Thanks. Now, has Bayley gone to driver's ed?"", ""Yeah, she just finished which is why we're, I'm calling today."", ""Great. That will help a lot on the cost."", ""#Oh. Good. It's already an arm and a leg with my son on our policy."", ""I can imagine and two teenagers driving. Hopefully, you'll stay sane the next few years. ."", ""Well, my son I'm not so worried about, but my daughter, on the other hand, has a mind of her own and I'm glad for that, but she's so much riskier than I was at her age. #Uh, #Oh, not with driving, gosh I don't want what I just said to affect her insurance, but she loves to do things that are crazy like sky dive, and go out into the woods by herself, and now she's thinking she'll backpack around South America somewhere."", ""#Oh goodness. She sounds like she has an adventurous spirit!"", ""Certainly does, but that's why we love her!"", ""#Ah. Nice. So, will she be driving the same car your son is on?"", ""Yes."", ""Ok. Thanks. Has she had any traffic violations yet?"", ""No. We barely let her drive since she's so new at it."", ""I understand. Thanks."", ""#Mhm."", ""Same address and phone number?"", ""Yes."", ""Ok. Give me a minute to finish this up."", ""#Mhm."", ""Ok. I've got her added. Let me see what this will add to your policy. One moment."", ""#Mhm."", ""Ok. It will end up being an additional thousand a year."", ""#Oh. She's not, well, that's less than what we paid for our son, so that's good, I guess."", ""Usually, younger male drivers do have higher costs. Just statistics and everything."", ""#Oh, I understand. Makes sense."", ""#Yep, so she will be added today and the balance will be added to your next bill."", ""Ok. Perfect."", ""I'll send a confirmation of this to you via email and a copy of the policy change will be attached."", ""Great. Thanks."", ""Is there anything else I can do for you today, Charles?"", ""#Um, so I'll get an email and copy of the policy?"", ""Yes. In about fifteen minutes your account will be updated."", ""Perfect. Thanks a bunch."", ""My pleasure. Charles, if there's nothing else, I'll wish you a good day and thanks for calling Rivertown Insurance."", ""Thanks. No. Nothing else. Have a good day."", ""Thank you. Good bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
899,"{""dialogue_id"": ""899"", ""turns"": {""turn_id"": [""insurance_899_000"", ""insurance_899_001"", ""insurance_899_002"", ""insurance_899_003"", ""insurance_899_004"", ""insurance_899_005"", ""insurance_899_006"", ""insurance_899_007"", ""insurance_899_008"", ""insurance_899_009"", ""insurance_899_010"", ""insurance_899_011"", ""insurance_899_012"", ""insurance_899_013"", ""insurance_899_014"", ""insurance_899_015"", ""insurance_899_016"", ""insurance_899_017"", ""insurance_899_018"", ""insurance_899_019"", ""insurance_899_020"", ""insurance_899_021"", ""insurance_899_022"", ""insurance_899_023"", ""insurance_899_024"", ""insurance_899_025"", ""insurance_899_026"", ""insurance_899_027"", ""insurance_899_028"", ""insurance_899_029"", ""insurance_899_030"", ""insurance_899_031"", ""insurance_899_032"", ""insurance_899_033"", ""insurance_899_034"", ""insurance_899_035"", ""insurance_899_036"", ""insurance_899_037"", ""insurance_899_038"", ""insurance_899_039"", ""insurance_899_040"", ""insurance_899_041"", ""insurance_899_042"", ""insurance_899_043"", ""insurance_899_044"", ""insurance_899_045"", ""insurance_899_046"", ""insurance_899_047"", ""insurance_899_048"", ""insurance_899_049"", ""insurance_899_050"", ""insurance_899_051"", ""insurance_899_052"", ""insurance_899_053"", ""insurance_899_054"", ""insurance_899_055"", ""insurance_899_056"", ""insurance_899_057"", ""insurance_899_058"", ""insurance_899_059"", ""insurance_899_060"", ""insurance_899_061"", ""insurance_899_062"", ""insurance_899_063"", ""insurance_899_064"", ""insurance_899_065"", ""insurance_899_066"", ""insurance_899_067"", ""insurance_899_068"", ""insurance_899_069"", ""insurance_899_070"", ""insurance_899_071"", ""insurance_899_072"", ""insurance_899_073"", ""insurance_899_074"", ""insurance_899_075"", ""insurance_899_076"", ""insurance_899_077"", ""insurance_899_078"", ""insurance_899_079"", ""insurance_899_080"", ""insurance_899_081"", ""insurance_899_082"", ""insurance_899_083"", ""insurance_899_084"", ""insurance_899_085"", ""insurance_899_086"", ""insurance_899_087"", ""insurance_899_088"", ""insurance_899_089"", ""insurance_899_090"", ""insurance_899_091"", ""insurance_899_092"", ""insurance_899_093"", ""insurance_899_094"", ""insurance_899_095"", ""insurance_899_096"", ""insurance_899_097"", ""insurance_899_098""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good afternoon. Thanks for calling Rivertown Insurance. This is Heather. How can I help you?"", ""Hi. I'm calling to file a death benefit, life insurance, claim. ."", ""Ok. I can help you with that. I'll need to pull up your account. May I have your name, please?"", ""Yes. It's Mary Greene."", ""G.r.e.e.n.?"", ""With an e. at the end."", ""#Oh. Thank you. G.r.e.e.n.e.?"", ""Yes."", ""Ok. And, your address, please?"", ""East sixtieth street North."", ""Ok. Did you say sixteenth or sixtieth?"", ""Six zero."", ""Ok. Thank you. I have your account pulled up. And, to verify, I need you to answer one of your security questions."", ""Ok."", ""What was the name of your first pet?"", ""Mister Wiggles."", ""#Ah. Cute name."", ""Yeah. He wagged his tail with his whole body."", ""#Ah. So sweet. Thanks for verifying your account."", ""Sure."", ""I see you have life insurance for a few people in your family. Who is the deceased, please?"", ""My baby girl, Alex."", ""#Oh. Wow. I'm so so sorry for your loss, ma'am."", ""Thank you."", ""This process takes some time and I'll be asking you some sensitive questions. Are you ok to go ahead?"", ""Yes. Yes, I'm fine."", ""Ok. Here we go. If it gets to be too much, just let me know and we can stop. Ok?"", ""Ok. Thanks. I'm fine. Go ahead."", ""Ok. What date did she pass?"", ""Three days ago."", ""Ok. The twenty fourth?"", ""Yes. Yes. Twenty fourth."", ""Ok. Thanks. Was she confined to a hospital when she passed?"", ""No. She was at home."", ""Ok. Thank you. Was she being seen by a doctor for a chronic illness or disease at the time of her death?"", ""No."", ""Ok. Thank you. And, what, what was the cause of death."", ""."", ""Ma'am. Are you ok?"", ""I can't. I can't. But, but my husband is here. He can talk to you. Ok?"", ""Yes. Yes, I see he's on the account. I can talk with him."", ""Thank you. Hang on."", ""Mary?"", ""Yes."", ""Please know you'll be in my thoughts."", ""Thank you. Thanks. Here. Honey. Here. Talk to her. I just can't right now. [muffled sounds]."", ""Hello?"", ""Yes, yes, I'm here."", ""Sir, hi."", ""Hi."", ""Your wife says you can take over for her and we were in the middle of finishing up the death benefit form. Are you ok to finish for her?"", ""Yes. Yeah. I'm fine."", ""Ok. Are you Robert?"", ""Yeah. #Um, Bob."", ""Ok, Bob. Just a few more questions."", ""Thanks."", ""I had just asked Mary what the cause of death was."", ""[clearing throat] They think it was SIDS."", ""#Oh gosh. That's awful. I'm so sorry. That's Sudden Infant Death Syndrome, correct?"", ""[clears throat] Yes. Right."", ""Ok. Thank you. I'll need her pediatrician's name and fax number if you have it handy."", ""Yes. It's Doctor Theresa Mills."", ""Is that a t.h. or just a t.?"", ""T.h."", ""Ok. Thanks. And, do you have her fax number?"", ""Yes, it's five two o. three seven seven, six five two o."", ""Five two zero, three seven seven, six five two zero?"", ""Yes."", ""Ok. Have you logged into your account online before?"", ""Yes. I have."", ""Ok. I will add a packet to your account. You'll just need to log in, click on My Documents on your dashboard, then look for the Death Benefit Packet."", ""Ok."", ""Inside that packet will be a medical records release form that I'll need you to get to your doctor if it's convenient. If not I can fax that over to them for you."", ""Can you? [clears throat] That would be helpful."", ""Yes. I'm happy to. Ok. Also, in that packet will be instructions on how to complete the packet and what comes next."", ""Ok."", ""Do you have the the death certificate yet?"", ""No. They said [clears throat] it could take up to a week. Business week."", ""Yes. Sometimes they don't come fast enough. Well, once you receive the certificate, log into your account and go to find your documents page. There will be an upload documents button on the right hand side. Upload the file and then our underwriters will take it from there."", ""I don't have a scanner."", ""#Oh. Ok. No problem."", ""Wait. I can do it at work. #Er, or, my mother-in-law has one. Maybe she can do it scan it for us."", ""Or, I can mail the packet to you and have it available for you in your documents page. Sound ok?"", ""Yeah. At this point, [clears throat] more than, one option is probably a good idea."", ""I understand. So, either way, get us the certificate as soon as you can."", ""Ok."", ""Would you prefer the death benefit as one lump sum or would you."", ""One lump sum is fine. Are we almost done?"", ""Yes. Yes, let me finish this up here. Thanks for your patience. I know this is difficult."", ""Ok."", ""There. #Um, it's all in your account, now all you have to do is log in and review the documents. Ok?"", ""Thanks. Ok."", ""We're done for now, Bob. Please know we are all very sorry for your loss and I'll personally hold your family in my thoughts."", ""Thank you."", ""If you have questions, you'll see my number in the packet. Don't hesitate to call. Ok?"", ""Sure thing. #Um, thanks."", ""Take care and thanks for trusting Rivertown Insurance with this process."", ""Thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
900,"{""dialogue_id"": ""900"", ""turns"": {""turn_id"": [""insurance_900_000"", ""insurance_900_001"", ""insurance_900_002"", ""insurance_900_003"", ""insurance_900_004"", ""insurance_900_005"", ""insurance_900_006"", ""insurance_900_007"", ""insurance_900_008"", ""insurance_900_009"", ""insurance_900_010"", ""insurance_900_011"", ""insurance_900_012"", ""insurance_900_013"", ""insurance_900_014"", ""insurance_900_015"", ""insurance_900_016"", ""insurance_900_017"", ""insurance_900_018"", ""insurance_900_019"", ""insurance_900_020"", ""insurance_900_021"", ""insurance_900_022"", ""insurance_900_023"", ""insurance_900_024"", ""insurance_900_025"", ""insurance_900_026"", ""insurance_900_027"", ""insurance_900_028"", ""insurance_900_029"", ""insurance_900_030"", ""insurance_900_031"", ""insurance_900_032"", ""insurance_900_033"", ""insurance_900_034"", ""insurance_900_035"", ""insurance_900_036"", ""insurance_900_037"", ""insurance_900_038"", ""insurance_900_039"", ""insurance_900_040"", ""insurance_900_041"", ""insurance_900_042"", ""insurance_900_043"", ""insurance_900_044"", ""insurance_900_045"", ""insurance_900_046"", ""insurance_900_047"", ""insurance_900_048"", ""insurance_900_049"", ""insurance_900_050"", ""insurance_900_051"", ""insurance_900_052"", ""insurance_900_053"", ""insurance_900_054"", ""insurance_900_055"", ""insurance_900_056"", ""insurance_900_057"", ""insurance_900_058"", ""insurance_900_059"", ""insurance_900_060"", ""insurance_900_061"", ""insurance_900_062"", ""insurance_900_063"", ""insurance_900_064"", ""insurance_900_065"", ""insurance_900_066"", ""insurance_900_067"", ""insurance_900_068"", ""insurance_900_069"", ""insurance_900_070"", ""insurance_900_071"", ""insurance_900_072"", ""insurance_900_073"", ""insurance_900_074"", ""insurance_900_075"", ""insurance_900_076"", ""insurance_900_077"", ""insurance_900_078"", ""insurance_900_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. This is Ellen. What are you calling about today?"", ""Hi, I'm calling to get some information about your homeowners insurance."", ""Great. I can help you with that. What is your name?"", ""My name is Roman."", ""And, your last name?"", ""Hardwick."", ""Ok, Roman, I'm going to get some basic information about you and your home so I can get you a good quote today, ok?"", ""Ok."", ""Can I get your phone number?"", ""Yeah, it's six zero two, five one three, four three three eight."", ""Four three three eight, thanks. Your birthdate?"", ""Five sixteen seventy nine."", ""Seventy nine. Thanks. And, what's your physical address, the address of house you want to insure?"", ""It's three three five nine East Haven Street, Jacksonville, Florida."", ""And, zip?"", ""Two zero one eight seven."", ""Two zero one eight seven?"", ""That's it."", ""Ok. Now, can I get your email address?"", ""It's Hardy Roman at gmail dot com."", ""Is that h.a.r.d.y.r.o.m.a.n. at gmail?"", ""#Yep."", ""Thanks. Ok. Now for your house. What's the square footage?"", ""Fourty eight hundred."", ""Ok. Thanks. How many bedrooms and bathrooms does it have?"", ""It's a six bedroom, three bath home."", ""Nice. Lots of space."", ""Yeah, we have four children, so we needed the room."", ""I guess so! #Wow! Four kids. You must be busy. ."", ""That's not the half of it."", ""Ok, so six bed, three bath and does it have a garage?"", ""Yes, three-car garage."", ""Attached?"", ""Yes."", ""Thank you. Is it single story?"", ""It's a two-story."", ""Thanks. Are there any security systems on the house or property?"", ""Yes, there is a coded gate and the home has a security system installed."", ""Good. That should save you a bit. One moment."", ""#Mhm."", ""What is the house exterior made from?"", ""#Um, it's stucco and brick."", ""Thank you. Give me a moment while I finish this up."", ""#Oh! I almost forgot."", ""What's that?"", ""There is a little, like mother-in-law quarters in the back."", ""#Whew, I'm glad you told me. Yeah. I need that info, please."", ""Ok, it's just a little place, one bed, one bath."", ""Ok. Is it attached?"", ""Yes, but with a separate entrance."", ""Thanks. Is it part of the total square footage you gave me?"", ""No. Sorry. It's four hundred twenty square feet."", ""No worries. Thanks."", ""#Mhm. Anything else?"", ""No. That's it. Give me a moment while I add this in here."", ""Ok."", ""Alright, well, it looks like the only plan we have that would give you enough coverage would be our Home Complete plan."", ""Ok. Can you tell me about it?"", ""Absolutely. The plan covers up to five hundred thousand dollars and it has a rider for flood insurance because of your address."", ""Ok. How much is it?"", ""The Complete plan starts at two thousand a year."", ""What is that monthly?"", ""#Oh. Hang on."", ""#Mhm."", ""It's one sixty six sixty seven."", ""Great. That might just work."", ""Ok. I can send this information to you via email."", ""Yeah. I'll need to talk with my wife about this before I can commit."", ""Of course. I'll send this to you now. One moment."", ""#Mhm."", ""Once you receive the email, look for the link and it will take you to the quote. After you've had some time to review it, just give us a call back and we'll get you enrolled."", ""Ok. Do I need to call you back, directly, or anyone."", ""Anyone will have this information. They'll pull it up with your name and birthdate."", ""Great. Thanks."", ""Is there anything more I can help you with today?"", ""No. I think that's all I needed."", ""Great! Thanks so much for considering Rivertown Insurance and I hope you have a good day."", ""Thanks. You, too."", ""Thank you. Good bye."", ""Bye now.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
901,"{""dialogue_id"": ""901"", ""turns"": {""turn_id"": [""insurance_901_000"", ""insurance_901_001"", ""insurance_901_002"", ""insurance_901_003"", ""insurance_901_004"", ""insurance_901_005"", ""insurance_901_006"", ""insurance_901_007"", ""insurance_901_008"", ""insurance_901_009"", ""insurance_901_010"", ""insurance_901_011"", ""insurance_901_012"", ""insurance_901_013"", ""insurance_901_014"", ""insurance_901_015"", ""insurance_901_016"", ""insurance_901_017"", ""insurance_901_018"", ""insurance_901_019"", ""insurance_901_020"", ""insurance_901_021"", ""insurance_901_022"", ""insurance_901_023"", ""insurance_901_024"", ""insurance_901_025"", ""insurance_901_026"", ""insurance_901_027"", ""insurance_901_028"", ""insurance_901_029"", ""insurance_901_030"", ""insurance_901_031"", ""insurance_901_032"", ""insurance_901_033"", ""insurance_901_034"", ""insurance_901_035"", ""insurance_901_036"", ""insurance_901_037"", ""insurance_901_038"", ""insurance_901_039"", ""insurance_901_040"", ""insurance_901_041"", ""insurance_901_042"", ""insurance_901_043"", ""insurance_901_044"", ""insurance_901_045"", ""insurance_901_046"", ""insurance_901_047"", ""insurance_901_048"", ""insurance_901_049"", ""insurance_901_050"", ""insurance_901_051"", ""insurance_901_052"", ""insurance_901_053"", ""insurance_901_054"", ""insurance_901_055"", ""insurance_901_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello this is John. Thanks for calling Rivertown Insurance. How can I help you today?"", ""Hey I need to change my payment method. I am getting paper bills in the mail and I want to set up a payment throught like my card? My credit card?"", ""Ok I can help you get that set up today!"", ""Cool thanks!"", ""Let us get started with your first and last name."", ""Ok my name is Joy Skinner."", ""Ok miss Skinner. Would you mind spelling your name for me?"", ""Uh sure. Joy is J O Y. And Skinner is S K I N N E R."", ""Thank you for that. Now miss Skinner are you able to tell me your account number?"", ""Uh no. I don't have that with me I was hoping you could like maybe look me up? Hopefully?"", ""Of course! That won't be a problem."", ""Oh good thanks."", ""Ok so we will just need some basic information to access your account and to protect your privacy."", ""Alright no problem."", ""Can you please provide me with your social security number?"", ""um ok it is four six three one one zero seven eight three."", ""Ok let me read that back to you. I have four six three one one zero seven eight three?"", ""Yeah thats it."", ""Wonderful. I now need your date of birth please."", ""Sure it is August nineteenth nineteen seventy eight."", ""Ok so that's eight nineteen nineteen seventy eight?"", ""Yep thats it! My birthday is next week. ."", ""Well happy early birthday! Hope you have some fun plans."", ""Eh not really. Just keeping it low key. Maybe a yummy meal. Who knows!"", ""Hey I am all about a yummy meal! Ok next I will need you to answer a security question that you chose when you created your account. can you please tell me the name if the street you grew up on?"", ""Sure that is easy. Seymore street."", ""Can you spell seymore for me?"", ""Yeah it is S E Y M O R E."", ""Ok great. Thanks."", ""One last thing here can you please just verify your address."", ""Ok my address is eight sixteen El Camino Street. Reno Nevada seven two six six four."", ""Ok. Now lets see I have your account open and right now it is set to mail your bill to your address on the fist of each month. What would be your preference for billing?"", ""Yeah so I think I want to just set it up to one of my cards. To you know just pay automatically. Is that ok?"", ""Of course. I can set that up for you right now. Let's see can you please hold for a quik moment?"", ""Oh ok. I can hold."", ""Thank you for holding I am back. I just had a slow systemt here I was trying to get things moving. So I will need to know what card you would like to set up a recurring payment with."", ""Ok yes it will be my mastercard."", ""OK I can take the number for that whenever you are ready."", ""So it's nine nine four five six two one zero seven one one three four six six eight."", ""Ok I will read that back to you."", ""okay."", ""Nine nine four five six two one zero seven one one three four six six eight."", ""OK and can you tell me the name the way it is shown on your card?"", ""Joy M. Skinner."", ""Ok and now I will need the cvv code please."", ""three two seven."", ""and the expiration date?"", ""eleven twenty five."", ""Ok so we will need to pick a date for payment. We can choose any date within ten days of the fifth of each month. Do you have a preference?"", ""Yes actually can you just have it taken out on the fifth?"", ""I sure can. Let's see here we go. Your next payment will be taken out on September fifth. And this will be recurring on the fifth of each month."", ""Perfect. Thanks so much."", ""You are very welcome. Is there anything else I can help you with today miss Skinner?"", ""Uh no I don't thinks so I think I am good to go for now."", ""Okay well then you have a wonderful day and oh and a wonderful birthday next week! Thanks for calling today."", ""Thank you! I appreciate your help. Bye Bye."", ""Goodbye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
902,"{""dialogue_id"": ""902"", ""turns"": {""turn_id"": [""insurance_902_000"", ""insurance_902_001"", ""insurance_902_002"", ""insurance_902_003"", ""insurance_902_004"", ""insurance_902_005"", ""insurance_902_006"", ""insurance_902_007"", ""insurance_902_008"", ""insurance_902_009"", ""insurance_902_010"", ""insurance_902_011"", ""insurance_902_012"", ""insurance_902_013"", ""insurance_902_014"", ""insurance_902_015"", ""insurance_902_016"", ""insurance_902_017"", ""insurance_902_018"", ""insurance_902_019"", ""insurance_902_020"", ""insurance_902_021"", ""insurance_902_022"", ""insurance_902_023"", ""insurance_902_024"", ""insurance_902_025"", ""insurance_902_026"", ""insurance_902_027"", ""insurance_902_028"", ""insurance_902_029"", ""insurance_902_030"", ""insurance_902_031"", ""insurance_902_032"", ""insurance_902_033"", ""insurance_902_034"", ""insurance_902_035"", ""insurance_902_036"", ""insurance_902_037"", ""insurance_902_038"", ""insurance_902_039"", ""insurance_902_040"", ""insurance_902_041"", ""insurance_902_042"", ""insurance_902_043"", ""insurance_902_044"", ""insurance_902_045"", ""insurance_902_046"", ""insurance_902_047"", ""insurance_902_048"", ""insurance_902_049"", ""insurance_902_050"", ""insurance_902_051"", ""insurance_902_052"", ""insurance_902_053"", ""insurance_902_054"", ""insurance_902_055"", ""insurance_902_056"", ""insurance_902_057"", ""insurance_902_058"", ""insurance_902_059"", ""insurance_902_060"", ""insurance_902_061"", ""insurance_902_062"", ""insurance_902_063"", ""insurance_902_064"", ""insurance_902_065"", ""insurance_902_066"", ""insurance_902_067"", ""insurance_902_068"", ""insurance_902_069"", ""insurance_902_070"", ""insurance_902_071"", ""insurance_902_072"", ""insurance_902_073"", ""insurance_902_074"", ""insurance_902_075"", ""insurance_902_076"", ""insurance_902_077"", ""insurance_902_078"", ""insurance_902_079"", ""insurance_902_080"", ""insurance_902_081"", ""insurance_902_082"", ""insurance_902_083"", ""insurance_902_084"", ""insurance_902_085"", ""insurance_902_086"", ""insurance_902_087"", ""insurance_902_088"", ""insurance_902_089"", ""insurance_902_090"", ""insurance_902_091""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, thanks for calling Rivertown Insurance. This is Paul. What can I do for you today?"", ""Hi. I'm calling to, well, I already have insurance, but I'm looking for something cheaper."", ""Ok. I can definitely help you with that."", ""Thanks. I just turned twenty five and I know that's like the golden age to get cheaper insurance."", ""Well, happy birthday!"", ""Thanks!"", ""Twenty five! Nice. I think I'll be able to work you into one of our better policies for sure."", ""Great."", ""So, I'll need to ask you some questions to get an accurate quote."", ""Sure. Go ahead."", ""Let's start with your name."", ""Katie Pinkerton."", ""Is that what's on your drivers license?"", ""#Oh. #Um, actually, I'm not sure. Hang on."", ""Sure."", ""Here. #Um, yeah, it's Katherine, not Katie."", ""Great. Thanks. Now, what's your mailing address?"", ""Does it have to match my drivers license?"", ""It is preferred, but why?"", ""Well, I just moved and I'm in the process of getting the new one."", ""#Oh. Ok. Just give me your new address."", ""Ok. It's five five two two North Hemsworth Drive."", ""Five five two two?"", ""Yes."", ""Well, that's easy to remember!"", ""Right? Yeah, and it's same city, but different zip code."", ""Ok. What's the zip?"", ""Eight five two one four."", ""Eight five two one four. Got it. And, your phone number, the number you use most."", ""Ok. That's my cell. Two one three, four seven two, nine eight three four."", ""Thank you. We usually suggest signing up for electronic billing so we like to get email addresses. Do you have one you'd like to add to your account?"", ""Sure. It's f.o.o.d.i.n.m.e. eight at yahoo dot com."", ""That's cute! Did you come up with that?"", ""Yes. I'm a total foodie. I'm a chef."", ""Very nice. I love food, too! Where do you cook?"", ""#Um, I work at the Shelton Resort."", ""#Whoa. Nice place! Good for you!"", ""Thanks. I love it. I just started a few months ago. You have to work up to something like that."", ""I bet. Is there a lot of competition?"", ""#Oh, yeah. Plus, not a lot of women in the field."", ""I heard that before. Glad you're hanging tough!"", ""Thanks! ."", ""Ok. I need to ask you a few more questions. Ok?"", ""Sure. Fire away."", ""Ok. I'll need your social security number."", ""It's four seven two, three four one, three nine two one."", ""Three nine two one. Thanks. Have you had any traffic violations in the last two years?"", ""No."", ""Ok. What is the make and model of your vehicle?"", ""Toyota Prius."", ""And, the year?"", ""#Um, two thousand twelve."", ""Two thousand twelve. Great. About how many miles do you travel in a year?"", ""#Um, probably fifty, yeah fifty a week, so maybe three thousand a year?"", ""Ok, does that take into account travel other than getting to and from work?"", ""#Oh. Right. Probably not. I usually go see my sister every three months, so that's another two hundred or so miles."", ""Ok."", ""So, let's go with five thousand a year."", ""Sounds good. Five thousand. And, are you the only one driving this vehicle."", ""#Yep. I'm single. So, so single. ."", ""Me, too. It's getting harder and harder to date, isn't it?"", ""Yeah, and I'm just too busy for all that mess."", ""I hear you. ."", ""."", ""Ok. So, I've got all the info I need. Let me see what plans are available for you."", ""Ok."", ""Are you more concerned with monthly cost or coverage?"", ""#Um, well I'm on a budget, but I don't want to skimp on coverage either."", ""I understand. Well, The best pricing we have is our Basic Auto plan which is a thousand dollars per year."", ""Ok. That's not too bad."", ""Right. And, the other one that would probably work for you is our Preferred Auto plan and that is fifteen hundred a year."", ""What are the coverages for those?"", ""The Basic is one hundred thousand for uninsured and underinsured and seventy five thousand for liability. That plan's deductible is five hundred."", ""Ok. And, the Preferred?"", ""The Preferred plan has one hundred fifty for uninsured and underinsured and one hundred fifty thousand for liability. That plan's deductible is three hundred."", ""That sounds pretty good."", ""Ok. Would you like me to sign you up today for the Preferred."", ""#Um, well, I was just calling for a quote, but you guys are much cheaper than the other few companies I've called."", ""That's good to know. #Uh, if you're not ready today, I can always send this info to you in email if you'd like."", ""Yeah. That sounds good. I can look it over and call you back when I decide."", ""Yes. No problem. Now, the quote I gave you is only good for about three zero days, and then the rates may change, so no pressure, but wanted you to know."", ""#Oh. Good to know. Thanks."", ""No problem."", ""I should be able to figure this out in the next couple of days, so that shouldn't be a problem."", ""Great! I'll get this quote sent to you. It should take but a few minutes to get to you."", ""Great! Thanks so much."", ""My pleasure. Is there anything more I can do for you today?"", ""I don't think so. I think I'm set."", ""Great! Thanks for calling Rivertown Insurance and I hope you have a great week!"", ""Thanks. You, too."", ""Thanks, bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
903,"{""dialogue_id"": ""903"", ""turns"": {""turn_id"": [""insurance_903_000"", ""insurance_903_001"", ""insurance_903_002"", ""insurance_903_003"", ""insurance_903_004"", ""insurance_903_005"", ""insurance_903_006"", ""insurance_903_007"", ""insurance_903_008"", ""insurance_903_009"", ""insurance_903_010"", ""insurance_903_011"", ""insurance_903_012"", ""insurance_903_013"", ""insurance_903_014"", ""insurance_903_015"", ""insurance_903_016"", ""insurance_903_017"", ""insurance_903_018"", ""insurance_903_019"", ""insurance_903_020"", ""insurance_903_021"", ""insurance_903_022"", ""insurance_903_023"", ""insurance_903_024"", ""insurance_903_025"", ""insurance_903_026"", ""insurance_903_027"", ""insurance_903_028"", ""insurance_903_029"", ""insurance_903_030"", ""insurance_903_031"", ""insurance_903_032"", ""insurance_903_033"", ""insurance_903_034"", ""insurance_903_035"", ""insurance_903_036"", ""insurance_903_037"", ""insurance_903_038"", ""insurance_903_039"", ""insurance_903_040"", ""insurance_903_041"", ""insurance_903_042"", ""insurance_903_043"", ""insurance_903_044"", ""insurance_903_045"", ""insurance_903_046"", ""insurance_903_047"", ""insurance_903_048"", ""insurance_903_049"", ""insurance_903_050"", ""insurance_903_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good evening! This is Rivertown Insurance. I'm Andy. How can I help you?"", ""Hi. Andy?"", ""Yes."", ""Hi, Andy? #Um, I need to pay my bill."", ""Ok. I can help with that. What's your name, full name?"", ""Ben Hill."", ""Is your account under Ben or Benjamin."", ""Ben."", ""Thanks, Ben. What's your birthdate?"", ""It's February second two thousand."", ""Ok. Thanks. Two two two thousand. Nice ring to it."", ""Yeah. Easy to remember. ."", ""Right. I see your account. I need to verify by asking you one of your security questions."", ""Alright."", ""What's your, the name of your high school?"", ""Mount Helens High School."", ""Ok. Thank you. Thanks for that."", ""Sure."", ""Let me, one second."", ""Sure."", ""I see you're on automatic payments. It looks like you've already, this month's bill's already paid. You said you need to pay your bill?"", ""I thought so. I got a bill in the mail."", ""#Oh. No, that's just the billing statement. Do you have it with you?"", ""Yeah."", ""Ok, take a look at the top right, right under the amount."", ""#Uh-huh. I see it."", ""Ok. Under the amount do you see where it says automatic."", ""Yes, #oh. I feel stupid."", ""No, no worries. It's an honest mistake."", ""Ok, so it's not a real bill."", ""Right. It's just a statement. But, we can set you up so you get your statements electronically."", ""#Oh. Ok. Let's do it."", ""Ok. Hang on a second. Let me get to that screen."", ""Sure."", ""Here we go. One minute while I change this."", ""Ok."", ""Ok. Now, you're all set to get your statement delivered electronically in your email."", ""My email. Right."", ""It's g.o.o.g.l.y.g.o.o. two two at gmail?"", ""Yes. I know. Silly."", ""No, I like it. It's funny."", ""I bet you hear crazy emails all day long."", ""There's some doozies out there."", ""I bet. So, I'll get my statement in my email? Is that it then?"", ""Yes. You are all set! Is there anything else I can do for you today?"", ""No. That's good. I'm good."", ""Great. Thanks for calling Rivertown. Have a good night."", ""Will do. Thanks for the catch."", ""#Oh, my pleasure. Glad I could help."", ""Me, too. Thanks."", ""Sure. Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
904,"{""dialogue_id"": ""904"", ""turns"": {""turn_id"": [""insurance_904_000"", ""insurance_904_001"", ""insurance_904_002"", ""insurance_904_003"", ""insurance_904_004"", ""insurance_904_005"", ""insurance_904_006"", ""insurance_904_007"", ""insurance_904_008"", ""insurance_904_009"", ""insurance_904_010"", ""insurance_904_011"", ""insurance_904_012"", ""insurance_904_013"", ""insurance_904_014"", ""insurance_904_015"", ""insurance_904_016"", ""insurance_904_017"", ""insurance_904_018"", ""insurance_904_019"", ""insurance_904_020"", ""insurance_904_021"", ""insurance_904_022"", ""insurance_904_023"", ""insurance_904_024"", ""insurance_904_025"", ""insurance_904_026"", ""insurance_904_027"", ""insurance_904_028"", ""insurance_904_029"", ""insurance_904_030"", ""insurance_904_031"", ""insurance_904_032"", ""insurance_904_033"", ""insurance_904_034"", ""insurance_904_035"", ""insurance_904_036"", ""insurance_904_037"", ""insurance_904_038"", ""insurance_904_039"", ""insurance_904_040"", ""insurance_904_041"", ""insurance_904_042"", ""insurance_904_043"", ""insurance_904_044"", ""insurance_904_045"", ""insurance_904_046"", ""insurance_904_047"", ""insurance_904_048"", ""insurance_904_049"", ""insurance_904_050"", ""insurance_904_051"", ""insurance_904_052"", ""insurance_904_053"", ""insurance_904_054"", ""insurance_904_055"", ""insurance_904_056"", ""insurance_904_057"", ""insurance_904_058"", ""insurance_904_059"", ""insurance_904_060"", ""insurance_904_061"", ""insurance_904_062"", ""insurance_904_063"", ""insurance_904_064"", ""insurance_904_065"", ""insurance_904_066"", ""insurance_904_067"", ""insurance_904_068"", ""insurance_904_069"", ""insurance_904_070"", ""insurance_904_071""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, this is Rivertown Insurance. My name is Ross. How are you today?"", ""I'm great, thanks. #Um, and you?"", ""Great. Thanks. What can I do for you today?"", ""I need to reset my password and I wasn't able to do it online. My account my be locked?"", ""Well, that shouldn't be a problem. Let's start with your name."", ""Ok. It's Tim Hutton."", ""Tim or Timothy?"", ""#Oh, sorry for my account? Yeah, Timothy."", ""Great. Thanks. What's your birthday, birthdate?"", ""April third, two thousand one."", ""Ok. Thanks. Alright, I've got your account here. I'll need to verify it with one of your security questions, ok?"", ""Sure. Go ahead."", ""What was the name of your high school?"", ""East Valley High."", ""Thanks for verifying."", ""#Mhm."", ""#Uh-oh. It looks like there was an unauthorized attempt to access your account."", ""#Hm. That might've been me. I was on a computer at my friend's house."", ""Yeah. That might be it. Did you try to reset your password online?"", ""Yeah, but it kept, there was a pop-up window that said to call you guys because there was an error or something."", ""Interesting. I'm not sure why, but we'll figure it out and at the very least, get your password reset and maybe for extra measure change your security question."", ""Sounds good."", ""Give me one moment while I try to figure this out."", ""Sure."", ""Ok, Tim, I see that because there were several attempts to access your account unsuccessfully, that your account was locked, which is probably why you couldn't change your password."", ""Yeah. I tried a few times, but that first time was when I started seeing that pop-up window."", ""Ok, well, for sure, I'm going to alert our tech team to this because I've never heard of that before. It might be a safety protocol if there are too many unauthorized attempts."", ""That makes sense, but I don't understand why I would get it on the first try."", ""Good question, my best guess is that it had something to do with your friend's computer. They may have a firewall or something preventing access."", ""Ok. Yeah, not sure about their computer. No biggie, though. Do whatever you need."", ""Thanks. One moment, please."", ""#Mhm."", ""Ok, Tim, can I verify your email address, please?"", ""Yeah, it's Tim o. Hutt, h.u.t.t."", ""At?"", ""Right. Sorry, at gmail dot com."", ""Thanks. So I have t.i.m.o.h.u.t.t. at gmail."", ""#Yep. That's it."", ""Thanks for verifying. I'll be sending you a password reset link in an email. Follow the prompts for that and we should be set."", ""Ok. Should I do it while we're on the phone?"", ""It couldn't hurt, since you had that strange pop-up."", ""Ok. I'm on my computer, laptop at home now, so I probably won't get it."", ""Great. Give it a shot."", ""One second. Ok, I see the email. #Mhm, the link took me to the reset page. One minute. Confirm new password. Submit. Ok. Nice. It went through."", ""Perfect! I'm glad that worked for you."", ""Me, too. That was a pain."", ""Yeah, that stuff can get frustrating, for sure."", ""Yeah. #Um, while I have you on the phone, I might as well ask you to do what I needed when I was trying to log in before."", ""#Oh. Sure. What's that?"", ""I needed to check on the monthly payment for my renters policy."", ""I can do that."", ""Thanks."", ""One second while I pull this up."", ""Sure."", ""Since you've already verified your account, I can jump right in here."", ""#Mhm."", ""It looks like you have the Renters Preferred plan?"", ""#Um, I think that's what it's called. It's like three hundred a year or close to that."", ""Yes. That's it. Ok, so with your five percent discount for signing up for automatic payments and electronic billing, your monthly payment is, twenty three seventy five."", ""Ok. I couldn't remember and I'm trying to figure out if I can swing it with my new job."", ""#Oh, nice. What's your new job?"", ""Well, I'm an artist and I've been working as a server for a long time, you know, gotta pay the bills, but I finally found a place I can teach and I'd like to try to do it full time. It's just not the best pay. You know?"", ""I understand. But, if it's your passion, sacrafices must be made. ."", ""Exactly. I'm sick of doing something I don't like."", ""I understand that. There are some jobs you just have to have for the bills."", ""Yes. ."", ""Ok, well, is there anyting else I can do for you?"", ""#Nah, that was it."", ""Great. Congratulations on your new job and thanks, again, for calling Rivertown Insurance."", ""Thanks. Have a good weekend."", ""You, too. Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ResetPassword""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
905,"{""dialogue_id"": ""905"", ""turns"": {""turn_id"": [""insurance_905_000"", ""insurance_905_001"", ""insurance_905_002"", ""insurance_905_003"", ""insurance_905_004"", ""insurance_905_005"", ""insurance_905_006"", ""insurance_905_007"", ""insurance_905_008"", ""insurance_905_009"", ""insurance_905_010"", ""insurance_905_011"", ""insurance_905_012"", ""insurance_905_013"", ""insurance_905_014"", ""insurance_905_015"", ""insurance_905_016"", ""insurance_905_017"", ""insurance_905_018"", ""insurance_905_019"", ""insurance_905_020"", ""insurance_905_021"", ""insurance_905_022"", ""insurance_905_023"", ""insurance_905_024"", ""insurance_905_025"", ""insurance_905_026"", ""insurance_905_027"", ""insurance_905_028"", ""insurance_905_029"", ""insurance_905_030"", ""insurance_905_031"", ""insurance_905_032"", ""insurance_905_033"", ""insurance_905_034"", ""insurance_905_035"", ""insurance_905_036"", ""insurance_905_037"", ""insurance_905_038"", ""insurance_905_039"", ""insurance_905_040"", ""insurance_905_041"", ""insurance_905_042"", ""insurance_905_043"", ""insurance_905_044"", ""insurance_905_045"", ""insurance_905_046"", ""insurance_905_047"", ""insurance_905_048"", ""insurance_905_049"", ""insurance_905_050"", ""insurance_905_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning and thanks for calling Rivertown Insurance. My name is Amanda. How can I help you today?"", ""Hi. I can't find my policy number and need it for my bank."", ""Ok, I can help you with this. What kind of policy?"", ""My homeowners."", ""Ok."", ""I just got it a few days ago and I can't find the paper I printed out and I'm on my way over there. Can you email it to me?"", ""#Um, probably. I'll need to pull up your account first. Can I please get your first and last name?"", ""Yeah. It's Peter Jenner."", ""Thanks, Peter. Can I get your birthdate?"", ""It's April twenty fourth, ninety one."", ""Four twenty four ninety one. Thanks. I need to ask you one of your security questions to verify your account."", ""Ok. Go ahead."", ""What is the name of your favorite teacher?"", ""His name was Mister Albertson."", ""Great. Thanks for verifying. One moment while I pull up your account."", ""#Mhm."", ""#Hm. It doesn't look like I have a good email address for you."", ""Weird. I thought I had one in there."", ""No problem. I can add it. Go ahead with your email."", ""It's Jenner's got moves at gmail dot com."", ""Ok. Let me repeat. J.e.n.n.e.r.s. got moves at gmail?"", ""Yeah."", ""Ok. All lower case?"", ""Yeah."", ""Thanks. Ok, I can send this to you, but if you are on your way over and the email doesn't get to you in time, do you want to write the policy number down?"", ""Good idea. Ok. Go ahead."", ""It's."", ""Wait, actually. I should pull over. I'm driving. Hang on."", ""Yes. Please be safe."", ""Ok. I'm set. Go ahead."", ""Ok. It's four two seven six five five three one eight seven."", ""Four two seven six five five three one eight seven?"", ""You got it."", ""Ok. Thanks. What about the proof that I have the policy?"", ""Well, you could forward them the email I sent to you or you could wait until you get to a printer, then hand deliver it to them another day."", ""Right. Ok. I'll see what they say, it's just a long way over here for me. They're, well, they're office is like thirty minutes away from work, so it's out of the way."", ""I understand. You could also give them my number and extension and have them call me if they have any questions about your policy you would just need to give me permission to speak with them about your account."", ""Yeah. Sure. The lady that's helping me is, her name is Gloria."", ""Ok. Got it. Do you happen to know her last name?"", ""#Oh. No, but it's something easy like Smith or Jones or something. Sorry. That's all I remember."", ""Not a problem. My number and extension will be in the email I just sent."", ""Thanks."", ""My pleasure. Is there anything else I can do for you today?"", ""I think that'll do it. Are you here the rest of the day?"", ""Yes."", ""Ok, I might have them call you while I'm there with them."", ""That's no problem. I'm happy to help if I can."", ""Thanks a lot."", ""#Mhm. If there's nothing else, thanks for calling Rivertown Insurance. Have a nice day."", ""Thanks. You, too."", ""Thanks. Bye bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
906,"{""dialogue_id"": ""906"", ""turns"": {""turn_id"": [""insurance_906_000"", ""insurance_906_001"", ""insurance_906_002"", ""insurance_906_003"", ""insurance_906_004"", ""insurance_906_005"", ""insurance_906_006"", ""insurance_906_007"", ""insurance_906_008"", ""insurance_906_009"", ""insurance_906_010"", ""insurance_906_011"", ""insurance_906_012"", ""insurance_906_013"", ""insurance_906_014"", ""insurance_906_015"", ""insurance_906_016"", ""insurance_906_017"", ""insurance_906_018"", ""insurance_906_019"", ""insurance_906_020"", ""insurance_906_021"", ""insurance_906_022"", ""insurance_906_023"", ""insurance_906_024"", ""insurance_906_025"", ""insurance_906_026"", ""insurance_906_027"", ""insurance_906_028"", ""insurance_906_029"", ""insurance_906_030"", ""insurance_906_031"", ""insurance_906_032"", ""insurance_906_033"", ""insurance_906_034"", ""insurance_906_035"", ""insurance_906_036"", ""insurance_906_037"", ""insurance_906_038"", ""insurance_906_039"", ""insurance_906_040"", ""insurance_906_041"", ""insurance_906_042"", ""insurance_906_043"", ""insurance_906_044"", ""insurance_906_045"", ""insurance_906_046"", ""insurance_906_047"", ""insurance_906_048"", ""insurance_906_049"", ""insurance_906_050"", ""insurance_906_051"", ""insurance_906_052"", ""insurance_906_053"", ""insurance_906_054"", ""insurance_906_055"", ""insurance_906_056"", ""insurance_906_057"", ""insurance_906_058"", ""insurance_906_059"", ""insurance_906_060"", ""insurance_906_061"", ""insurance_906_062"", ""insurance_906_063"", ""insurance_906_064"", ""insurance_906_065"", ""insurance_906_066"", ""insurance_906_067"", ""insurance_906_068"", ""insurance_906_069"", ""insurance_906_070"", ""insurance_906_071"", ""insurance_906_072"", ""insurance_906_073"", ""insurance_906_074"", ""insurance_906_075""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. My name is Cara. How can I help you today?"", ""Hey. I'm calling to change my security info. I keep forgetting the answers and I keep getting locked out."", ""#Oh. I can help you with that."", ""I remember enrolling and choosing the question about my teacher, but I, now I honestly don't remember if I put Missus Sloan or just Sloan."", ""I understand. Yeah. It goes by what you type in the field. I know what you mean."", ""Yeah. I need something easier."", ""Ok. Let's get your account pulled up so I can help you. What's your name?"", ""It's Frank Stiller."", ""Ok. Frank, your birthdate?"", ""Five two seventy three."", ""Five two nineteen seventy three. Thanks. Now, I would usually ask you one of your security questions, but today, instead, I'll ask for your social. Last four."", ""Yeah. It's three one five nine."", ""Ok. Five nine. Got it. And, can you also verify your zip code?"", ""Nine seven two one four."", ""Thank you. Ok. Yeah. Looks like you are locked out."", ""#Yep. So frustrating."", ""So sorry for the inconvenience. I'll figure this out for you, though, ok?"", ""Sure. Ok."", ""So the list of security questions, do you know what they are?"", ""I just want to go with something easy."", ""Well, I think, probably, the easiest one is, yeah, your mother's maiden name? What's your mother's maiden name?"", ""Yeah. Fine. Although I heard that's pretty hackable."", ""I can add an additional question to your account, but it would be one more thing to have to remember."", ""#Uh, fine. I'll have to write it down or I'll forget."", ""You know what I do?"", ""What's that?"", ""Do you have an iPhone?"", ""Yeah."", ""I use my notepad."", ""That's not secure is it?"", ""You can lock the notes you want secure."", ""Lock them?"", ""Yes. It's a setting in the Notepad, Notes app."", ""#Huh. I've never heard of that, but that might work. Most of the time I get locked out of my account at work, because I wrote the stuff down at home."", ""Right. I get it. Maybe this will work for you."", ""Ok. I'll give it a try. How do I do it?"", ""Ok. Open up your Notes app."", ""I'm there."", ""Create a new note."", ""Got it."", ""Ok, now type in your security questions."", ""#Oh. I didn't choose the second one."", ""Ok. No problem. Which one do you want?"", ""The high school."", ""Ok. What's the name of your high school? Got it."", ""Lakeside High."", ""Ok, I'm going to type in Lakeside High, so make sure that's all you type in also. Ok?"", ""Yeah. Got it."", ""Now, once you've typed the questions and answers, look up to the right upper screen and you'll see a circle with three dots."", ""I see it."", ""Ok. Select that and then a menu will pop up at the bottom."", ""Yep."", ""See the purple lock button?"", ""Yeah."", ""Select that and your Face ID thing will flash and then the note will have the lock option. See the unlocked, like, little padlock in the corner?"", ""#Oh. There it is. Yes."", ""That's it. Now, when you're done with the note, just tap on the padlock and it will lock. The next time you open the note, you'll see the Face ID thing and it will open."", ""Nice. I never knew that, I mean, the lock think, not the note thing."", ""I got it. Yeah. It's convenient."", ""Ok. Now what?"", ""Well, I got the name of your high school, but I still need your mother's maiden name."", ""#Oh right. Marjorie, wait, no, that's her first name. Mayfield."", ""Ok. Mayfield. Got it. Make sure to add that to your note."", ""Already did."", ""Great! I unlocked your account, so now, you should be able to update your password and log in."", ""Thanks."", ""Did you want me to stay on the line with you while you try?"", ""#Nah. It's alright. I'm sure it's fine."", ""Ok, then. Is there anything else today?"", ""#Nope. Thanks, again, for the, iPhone tip."", ""Sure. No problem. Glad I could help. So, if there's nothing else?"", ""#Mhm."", ""Have a good day and thanks for calling Rivertown Insurance. Take care."", ""Thanks, you, too."", ""Thanks. Good bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeSecurityQuestion""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
907,"{""dialogue_id"": ""907"", ""turns"": {""turn_id"": [""insurance_907_000"", ""insurance_907_001"", ""insurance_907_002"", ""insurance_907_003"", ""insurance_907_004"", ""insurance_907_005"", ""insurance_907_006"", ""insurance_907_007"", ""insurance_907_008"", ""insurance_907_009"", ""insurance_907_010"", ""insurance_907_011"", ""insurance_907_012"", ""insurance_907_013"", ""insurance_907_014"", ""insurance_907_015"", ""insurance_907_016"", ""insurance_907_017"", ""insurance_907_018"", ""insurance_907_019"", ""insurance_907_020"", ""insurance_907_021"", ""insurance_907_022"", ""insurance_907_023"", ""insurance_907_024"", ""insurance_907_025"", ""insurance_907_026"", ""insurance_907_027"", ""insurance_907_028"", ""insurance_907_029"", ""insurance_907_030"", ""insurance_907_031"", ""insurance_907_032"", ""insurance_907_033"", ""insurance_907_034"", ""insurance_907_035"", ""insurance_907_036"", ""insurance_907_037"", ""insurance_907_038"", ""insurance_907_039"", ""insurance_907_040"", ""insurance_907_041"", ""insurance_907_042"", ""insurance_907_043"", ""insurance_907_044"", ""insurance_907_045"", ""insurance_907_046"", ""insurance_907_047"", ""insurance_907_048"", ""insurance_907_049"", ""insurance_907_050"", ""insurance_907_051"", ""insurance_907_052"", ""insurance_907_053"", ""insurance_907_054"", ""insurance_907_055"", ""insurance_907_056"", ""insurance_907_057"", ""insurance_907_058"", ""insurance_907_059"", ""insurance_907_060"", ""insurance_907_061"", ""insurance_907_062"", ""insurance_907_063"", ""insurance_907_064"", ""insurance_907_065"", ""insurance_907_066"", ""insurance_907_067"", ""insurance_907_068"", ""insurance_907_069"", ""insurance_907_070"", ""insurance_907_071"", ""insurance_907_072"", ""insurance_907_073"", ""insurance_907_074"", ""insurance_907_075"", ""insurance_907_076"", ""insurance_907_077"", ""insurance_907_078"", ""insurance_907_079"", ""insurance_907_080"", ""insurance_907_081"", ""insurance_907_082"", ""insurance_907_083"", ""insurance_907_084"", ""insurance_907_085"", ""insurance_907_086"", ""insurance_907_087"", ""insurance_907_088"", ""insurance_907_089"", ""insurance_907_090"", ""insurance_907_091"", ""insurance_907_092"", ""insurance_907_093"", ""insurance_907_094"", ""insurance_907_095"", ""insurance_907_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning! Thanks for calling Rivertown Insurance."", ""Hi."", ""How can I help I help you today?"", ""Uh, I can't find my policy and I need proof of insurance."", ""Ok. Can I start by."", ""I had it in my email, but I can't find the email."", ""Ok. No problem. I'll need to look up your account first. Can I get your first and last name?"", ""Yeah, it's Bobby Gillford."", ""Ok. Is that, Bobby with a Y or is the name Robert on your policy?"", ""Oh, yeah. Probably Robert."", ""Ok. One second. Robert Gillford. Ok. Um, can I get your date of birth?"", ""It's ten twelve nineteen eighty three."", ""Ten twelve nineteen eighty three. Hm. Ok. And, your zip code?"", ""Seven five two three two."", ""Seven five . Great. Here you are. I need to verify your account using one of your security questions."", ""Ok."", ""What is your mother's maiden name?"", ""Johnson."", ""Got it. Thanks. It looks like you have two policies with us. Auto and homeowners."", ""Yeah, I need auto."", ""Great. Um, it's, do you have something to write with?"", ""I'll just put it into my phone."", ""Great. Ok, it's five seven two four three six nine zero three."", ""Nine zero three. Got it."", ""Great."", ""Can you email me the policy info?"", ""Uh, sure. Hang on. Let me verify your email address."", ""It's g.i.l.l.s.c.o.m. at yahoo dot com."", ""Ok. Let me see here. Um, g.i.l.l.s.c.o.m. at yahoo. Yep. That's what we have. Good. I'll send this to you now."", ""Thanks."", ""Is there anything more I can do for you today?"", ""Well, I need to see if my wife's, soon to be ex-wife's name is still on my auto."", ""Oh. Sure. One moment. Her name, please?"", ""Marla."", ""Same last name."", ""Yeah. For now."", ""Ok. Marla Gillford. Yes. Her name is still on the policy."", ""I need to remove her name."", ""Hm. Ok, it looks like the title is still with the lender. Is this accurate?"", ""Yeah."", ""Ok, so, unfortunately if the title still has your wife's name on it, you would have to change the title before we could take her name off the policy."", ""What do you mean?"", ""The lender requires your vehicle to be insured and they hold the title. If the title still has her name on it, they'll need her name on the policy also. Does that make sense?"", ""Kind of. So what do I need to do to take her name off the insurance?"", ""Call your lender and find out what they would require and then give us a call back."", ""Well, our divorce could take a while and I'm not sure how long it will take to do all that."", ""I understand, but, unfortunately, I can't remove her name from the policy while your lender still shows her on the title."", ""So, what if I can't get her off the title?"", ""Um, I'm not sure what your lender would require. From our end, we have to go with whatever is on the title since there is a lean holder."", ""Lean holder?"", ""Sorry. Yeah, the lender."", ""Got it. Ok, so if I get her off the title, then I can get her off the policy?"", ""Right, but we would need to get a copy of the new title from your lender."", ""Ok. It sounds like this is going to be a while."", ""Yeah. I'm honestly not sure. Sorry for the inconvenience."", ""It's alright. I'm just having a hard time going through this."", ""I understand. It can be rough."", ""Yeah. So, it doesn't cost more to have her on the policy?"", ""No, mainly because you are listed as the primary driver."", ""Yeah. She doesn't really drive my car."", ""Right. That's what we have."", ""Ok."", ""mister Gillford, is there anything else I can help you with today?"", ""Uh, I'll be moving out soon, so when I change my address, I need to call you back, right?"", ""Yes, or you can update your address on our website."", ""Um, how do I do that?"", ""Go to our website, Rivertowninsurance dot com, log in, then go to My Dashboard, then click on Auto."", ""Uh-huh."", ""Then you'll see the settings icon on the upper right side of the screen."", ""Ok."", ""Click on that, then look for edit to the right of your address."", ""Ok. Hang on, I'm looking now."", ""Oh, great. Take your time."", ""Yeah. I'm a visual person. It's better if I do it. I'll remember it better that way."", ""No problem."", ""Ok. I see it. So, I just type in my new address."", ""Yep, then click update."", ""Update. I guess I'll see that if I actually change my address?"", ""Yes. It's on the next screen."", ""Yeah. I haven't moved yet."", ""Ok. Also, if you go back one screen, if you need to change any other profile information, you'll see it there."", ""Yeah. I see it."", ""Good."", ""I'll probably need to change my email address when I move, too."", ""Oh. Really? It looks like you have a yahoo address, which would be good wherever you are."", ""Yeah, but she uses it, too."", ""Oh, gotcha. Ok, well, if you need help doing this, please call us for assistance."", ""Will do."", ""Is that all today, mister Gillford?"", ""Yeah. Did you send the policy info to my email?"", ""Yep, it should be there. Make sure to check your spam folder if you don't see it."", ""Oh. There it is. It shows it's from support, not Rivertown."", ""Yep. You got it then?"", ""Yes."", ""Ok, then. Have a good day mister Gillford and thanks for calling Rivertown Insurance."", ""Thanks. Bye."", ""Good bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
908,"{""dialogue_id"": ""908"", ""turns"": {""turn_id"": [""insurance_908_000"", ""insurance_908_001"", ""insurance_908_002"", ""insurance_908_003"", ""insurance_908_004"", ""insurance_908_005"", ""insurance_908_006"", ""insurance_908_007"", ""insurance_908_008"", ""insurance_908_009"", ""insurance_908_010"", ""insurance_908_011"", ""insurance_908_012"", ""insurance_908_013"", ""insurance_908_014"", ""insurance_908_015"", ""insurance_908_016"", ""insurance_908_017"", ""insurance_908_018"", ""insurance_908_019"", ""insurance_908_020"", ""insurance_908_021"", ""insurance_908_022"", ""insurance_908_023"", ""insurance_908_024"", ""insurance_908_025"", ""insurance_908_026"", ""insurance_908_027"", ""insurance_908_028"", ""insurance_908_029"", ""insurance_908_030"", ""insurance_908_031"", ""insurance_908_032"", ""insurance_908_033"", ""insurance_908_034"", ""insurance_908_035"", ""insurance_908_036"", ""insurance_908_037"", ""insurance_908_038"", ""insurance_908_039"", ""insurance_908_040"", ""insurance_908_041"", ""insurance_908_042"", ""insurance_908_043"", ""insurance_908_044"", ""insurance_908_045"", ""insurance_908_046"", ""insurance_908_047"", ""insurance_908_048"", ""insurance_908_049"", ""insurance_908_050"", ""insurance_908_051"", ""insurance_908_052"", ""insurance_908_053"", ""insurance_908_054"", ""insurance_908_055"", ""insurance_908_056"", ""insurance_908_057"", ""insurance_908_058"", ""insurance_908_059"", ""insurance_908_060"", ""insurance_908_061"", ""insurance_908_062"", ""insurance_908_063"", ""insurance_908_064"", ""insurance_908_065"", ""insurance_908_066"", ""insurance_908_067"", ""insurance_908_068"", ""insurance_908_069"", ""insurance_908_070"", ""insurance_908_071"", ""insurance_908_072"", ""insurance_908_073"", ""insurance_908_074"", ""insurance_908_075"", ""insurance_908_076"", ""insurance_908_077"", ""insurance_908_078"", ""insurance_908_079"", ""insurance_908_080"", ""insurance_908_081"", ""insurance_908_082"", ""insurance_908_083"", ""insurance_908_084"", ""insurance_908_085"", ""insurance_908_086"", ""insurance_908_087"", ""insurance_908_088"", ""insurance_908_089"", ""insurance_908_090"", ""insurance_908_091"", ""insurance_908_092"", ""insurance_908_093"", ""insurance_908_094"", ""insurance_908_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance, this is Jennifer. mister Singh, I see that you've already verified your account. Thank you."", ""Sure."", ""Are you calling about the vehicle accident reported last week?"", ""Yeah. They told me to call back once I had the report. Police report."", ""Right. Good. So, did you upload that report to your secure portal?"", ""Well, I tried, but it kept bumping me back to the submit page. Like, I didn't get a confirmation message."", ""#Oh. That's not good. Let me see what's going on here."", ""Ok."", ""I see you successfully uploaded photos of your vehicle damage, but I don't see the report. #Hm. Give me a second and I'll put in a ticket to our tech team."", ""Ok. Thanks."", ""#Yep. Ok. That's done. Now, let's see what we can do about this report."", ""Ok."", ""You know what?"", ""#Huh?"", ""I can just have you send it to me via email and I can forward it on to the underwriters."", ""Ok."", ""Or, even better, I can upload it to your claim portal on the back end."", ""Sounds good."", ""Do you have something to write down my email?"", ""#Um, hang on a sec."", ""Sure."", ""Ok. Ready."", ""Ok. My email address is j. Ellis at Rivertown i.n.s. dot com."", ""J.e.l.l.i.s.?"", ""Correct."", ""Ok. At Rivertown i.n.s. dot com."", ""Yep."", ""Ok. I'll scan it and send it to you."", ""Yes. That'll work."", ""Hang on a sec."", ""#Oh, you're doing it now?"", ""Yeah. Hang on."", ""No problem."", ""Ok. It should be on its way to you."", ""Great. Now, I have a couple questions to ask."", ""Yeah. Ok."", ""Did you happen to get the other driver's insuranc info?"", ""Yeah. It should be in the portal, yeah portal."", ""#Hm. I don't see it. Gosh, I wonder what's going on with this thing."", ""Not sure."", ""Ok. Well, if you have that, would you mind emailing it to me, too?"", ""Sure. Hang on."", ""No problem. Take your time."", ""#Uh, what was your email again?"", ""#Um, j.e.l.l."", ""Oh, right, here it is. It auto populated. J.e.l.l.i.s. ."", ""Yes. Did it work?"", ""Yeah. You should get it soon. I just sent it."", ""Great. Ok, let's see. What about injuries?"", ""Injuries? Mine?"", ""#Oh, sorry, yes. After the accident, did you see a doctor?"", ""#Uh, yeah. I made an appointment two days after the accident because I couldn't shake a headache."", ""Ok. We'll need that info, too. Do you have the documentation from your doctor visit?"", ""#Uh, well, they gave me a receipt for my copay, but nothing medical was on that."", ""Right. Ok. So, we'll need the doctor's notes. I'm going to email you a release form. This will give us permission to contact your doctor and get a copy of those notes. Ok?"", ""Sure. Yeah."", ""Ok. #Um, sending it now."", ""Ok. #Uh, #yep, I see it. So just sign it and return?"", ""Well, since the portal uploads aren't working for you, just email it back to me."", ""Ok. Do you need it right now?"", ""#Oh, no. Take your time. In the next day or two is fine."", ""Ok. Thanks."", ""Also, if there was any prescription medication indicated, we'll need that info, too."", ""#Um, ok. They gave me something for my neck muscles. To, loosen them up. They think I had a concussion was concussed and some whiplash."", ""#Jeez. Ouch. That must have hurt."", ""For sure. I was out of work for a couple of days."", ""#Oh, really? Did you have loss of income because of it?"", ""Well, I had to use personal days because I'm an hourly employee and all my days off are counted the same way. Personal days. So, technically, yeah, because those could have been vacations days down the road."", ""Right. We'll need that information from your employer. Do you have that info on your pay stub?"", ""I think so."", ""Ok."", ""We get paid on Friday, so I'll look."", ""Good. And, if you see the vacation days on there, just email me a copy."", ""Got it. Ok."", ""So, I noticed you have a photo of some damage, but I can't make it out. Was that your car? Photo number two?"", ""#Hm. Let me check."", ""Ok. It's the one of what looks like under where the wheel is. There's bent metal or something."", ""#Oh, yeah. That's not my car. That's the other guy's truck. The metal above his wheel got caught on my bumper. See? On the next photo. Number three?"", ""#Whoa. Yes, I see it. Ok."", ""Yeah it was pretty bad."", ""Looks like it. Well, thanks for the clarification."", ""Sure. Anything else?"", ""I'm making some notes, but we're almost done."", ""Ok. Good."", ""Have you received any calls from the other party's insurance provider?"", ""#Oh, yeah, but I told them to call you and gave them that eight hundred number from the email you sent."", ""Perfect. That's exactly what you should have done."", ""Good."", ""Ok. That's about it for now."", ""Great."", ""Do you have any questions for me?"", ""You'll call me if you need anything else, right?"", ""Yes. If we need more info for your claim the underwriters will get in contact with you."", ""Ok. Thanks."", ""Thanks for calling Rivertown. Have a good day. Bye!"", ""Thanks, bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
909,"{""dialogue_id"": ""909"", ""turns"": {""turn_id"": [""insurance_909_000"", ""insurance_909_001"", ""insurance_909_002"", ""insurance_909_003"", ""insurance_909_004"", ""insurance_909_005"", ""insurance_909_006"", ""insurance_909_007"", ""insurance_909_008"", ""insurance_909_009"", ""insurance_909_010"", ""insurance_909_011"", ""insurance_909_012"", ""insurance_909_013"", ""insurance_909_014"", ""insurance_909_015"", ""insurance_909_016"", ""insurance_909_017"", ""insurance_909_018"", ""insurance_909_019"", ""insurance_909_020"", ""insurance_909_021"", ""insurance_909_022"", ""insurance_909_023"", ""insurance_909_024"", ""insurance_909_025"", ""insurance_909_026"", ""insurance_909_027"", ""insurance_909_028"", ""insurance_909_029"", ""insurance_909_030"", ""insurance_909_031"", ""insurance_909_032"", ""insurance_909_033"", ""insurance_909_034"", ""insurance_909_035"", ""insurance_909_036"", ""insurance_909_037"", ""insurance_909_038"", ""insurance_909_039"", ""insurance_909_040"", ""insurance_909_041"", ""insurance_909_042"", ""insurance_909_043"", ""insurance_909_044"", ""insurance_909_045"", ""insurance_909_046"", ""insurance_909_047"", ""insurance_909_048"", ""insurance_909_049"", ""insurance_909_050"", ""insurance_909_051"", ""insurance_909_052"", ""insurance_909_053"", ""insurance_909_054"", ""insurance_909_055"", ""insurance_909_056"", ""insurance_909_057"", ""insurance_909_058"", ""insurance_909_059"", ""insurance_909_060"", ""insurance_909_061"", ""insurance_909_062"", ""insurance_909_063"", ""insurance_909_064"", ""insurance_909_065"", ""insurance_909_066"", ""insurance_909_067"", ""insurance_909_068"", ""insurance_909_069"", ""insurance_909_070"", ""insurance_909_071"", ""insurance_909_072"", ""insurance_909_073"", ""insurance_909_074"", ""insurance_909_075"", ""insurance_909_076""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning! Thanks for calling Rivertown Insurance. This is Avery. How can I help you today?"", ""Well, I heard you guys have pet insurance. Is that true?"", ""Yes. We sure do. How did you hear about us?"", ""I have a friend, who, told me about it and I have a dog, a Doodle, and wanted to get some coverage for her."", ""#Ah. I love Doodles. They are so sweet."", ""They are for sure."", ""Is your, what's her name?"", ""Bella."", ""Cute! Is Bella a puppy?"", ""#Oh. No, she isn't, she's about three."", ""Ok. No problem. As long as she's under five years, we can provide coverage for her."", ""Great. Thanks!"", ""Ok. We have a couple of options. We have Petcare Basic and Petcare Preferred at five hundred and a thousand a year, respectively."", ""#Oh, that's less than I expected."", ""Good. I'm glad it'll work for you. Now the coverages are like discounts. All the discounts are for vet visits, vaccines, and annual visits. They also cover prescription drugs, but not over-the-counter meds. Make sense?"", ""I think so. So, how much, what is the discount for each plan?"", ""#Oh. Right. The Basic is a fifty percent discount on visits, and twenty five percent on prescriptions."", ""#Mhm."", ""Then, the Preferred plan is an eighty percent discount on visits, and fifty percent discount on prescriptions."", ""Ok. That one sounds good."", ""Fantastic. Let's get started."", ""Great."", ""Can I get your name?"", ""Sure, it's Ellis Robbins."", ""Ok. Ellis Robbins. And, your address?"", ""Five six two three Ridgehouse Lane."", ""Ok. And the zip?"", ""The zip is o. o. three two six."", ""Zero Zero three two six. Thanks. And, a good phone number for you?"", ""Three three seven, six one eight, seven two four four."", ""Three three seven, six one eight, seven two four four?"", ""Yes."", ""#Um, ok, and your email."", ""E.l.l.s.d.o.o.d.l.e. at yahoo."", ""Ell's doodle at yahoo?"", ""#Yep!"", ""So sweet. And, what's her name?"", ""It's Bunny."", ""#Ah, so cute. Bunny."", ""She kind of hops when she starts to run, so that's how she got her name."", ""Adorable."", ""She's a sweetie."", ""I bet. Ok. You said Bunny is a Doodle that's about three years old? Do you know her exact birthdate? #Er, is it on her, well, did you get her from a pound or humane society?"", ""#Oh. No, our friends had a litter and we got Bunny from them."", ""Nice, so what is her birthdate?"", ""It's seven twenty two thousand eighteen."", ""July twentieth, two thousand eighteen?"", ""Yes."", ""Great. And, now for your monthly payments, I'll need your card number."", ""#Oh. #Mhm. Hang on a second."", ""Sure."", ""Here, it's fifty two seventy."", ""Five two seven zero. Visa?"", ""Yeah. Visa."", ""Ok. Thanks. Continue."", ""Six six three one."", ""Six six three one."", ""Five seven nine eight."", ""Five seven nine eight?"", ""#Mhm. Three seven one four."", ""Three seven one four. Great. And, the expiration?"", ""Eight of twenty five."", ""Eight of twenty five. Got it. And, the three digit number on the back of the card."", ""Three one three."", ""Three one three. Thanks. Now, let me repeat all that back to you before I run the payment through."", ""Ok."", ""It's a Visa. Five two seven zero, six six three one, five seven nine eight, three seven one four with an expiration of eight of twenty five, and three digits of three one three."", ""Yes, that's correct."", ""Great! Let put this first payment through and you'll be all done and Bunny will be covered."", ""Great. Thanks."", ""Ok. The payment went through and you'll get a receipt via email. You get a separate email with the policy information and you'll receive a card in the mail for you to use at your vets office."", ""#Oh, perfect."", ""Was there anything else today, Ellis?"", ""#Nope! That works. Thanks."", ""Fantastic. I hope you have an awesome day and thanks for calling Rivertown."", ""#Mhm. Bye."", ""Good bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
910,"{""dialogue_id"": ""910"", ""turns"": {""turn_id"": [""insurance_910_000"", ""insurance_910_001"", ""insurance_910_002"", ""insurance_910_003"", ""insurance_910_004"", ""insurance_910_005"", ""insurance_910_006"", ""insurance_910_007"", ""insurance_910_008"", ""insurance_910_009"", ""insurance_910_010"", ""insurance_910_011"", ""insurance_910_012"", ""insurance_910_013"", ""insurance_910_014"", ""insurance_910_015"", ""insurance_910_016"", ""insurance_910_017"", ""insurance_910_018"", ""insurance_910_019"", ""insurance_910_020"", ""insurance_910_021"", ""insurance_910_022"", ""insurance_910_023"", ""insurance_910_024"", ""insurance_910_025"", ""insurance_910_026"", ""insurance_910_027"", ""insurance_910_028"", ""insurance_910_029"", ""insurance_910_030"", ""insurance_910_031"", ""insurance_910_032"", ""insurance_910_033"", ""insurance_910_034"", ""insurance_910_035"", ""insurance_910_036"", ""insurance_910_037"", ""insurance_910_038"", ""insurance_910_039"", ""insurance_910_040"", ""insurance_910_041"", ""insurance_910_042"", ""insurance_910_043"", ""insurance_910_044"", ""insurance_910_045"", ""insurance_910_046"", ""insurance_910_047"", ""insurance_910_048"", ""insurance_910_049"", ""insurance_910_050"", ""insurance_910_051"", ""insurance_910_052"", ""insurance_910_053"", ""insurance_910_054"", ""insurance_910_055"", ""insurance_910_056"", ""insurance_910_057"", ""insurance_910_058"", ""insurance_910_059"", ""insurance_910_060"", ""insurance_910_061"", ""insurance_910_062"", ""insurance_910_063"", ""insurance_910_064"", ""insurance_910_065"", ""insurance_910_066"", ""insurance_910_067"", ""insurance_910_068"", ""insurance_910_069"", ""insurance_910_070"", ""insurance_910_071"", ""insurance_910_072"", ""insurance_910_073"", ""insurance_910_074"", ""insurance_910_075"", ""insurance_910_076"", ""insurance_910_077"", ""insurance_910_078"", ""insurance_910_079"", ""insurance_910_080"", ""insurance_910_081"", ""insurance_910_082"", ""insurance_910_083"", ""insurance_910_084"", ""insurance_910_085"", ""insurance_910_086"", ""insurance_910_087"", ""insurance_910_088"", ""insurance_910_089"", ""insurance_910_090"", ""insurance_910_091"", ""insurance_910_092"", ""insurance_910_093"", ""insurance_910_094"", ""insurance_910_095"", ""insurance_910_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Excuse me. Hi, this is Tricia. Thanks for calling Rivertown Insurance. How are you today?"", ""Good. How are you?"", ""[clears throat] Good. Thanks for asking. Sorry. I swallowed wrong right before I answered. What can I do for you today? [clears throat]."", ""Well, I just got a puppy and was hoping I could sign up for pet insurance and a friend told me you guys do this."", ""Ah, so nice! You have a new fur baby!"", ""Yeah. She's super cute."", ""I bet! So we have a couple of options for pet insurance. I can share the details of each with you."", ""Ok. Well, I don't want to worry about her at all, so whatever the best plan is, that's what I want."", ""She stole your heart, huh?"", ""Oh, for sure. She's a little princess!"", ""She sounds precious! In that case, we have a Petcare Preferred plan that goes for one thousand dollars per year."", ""And, that's about, what? Eighty some dollars a month?"", ""Yeah, it would be a little over eighty three dollars a month."", ""Ok, so, uh, what does that cover?"", ""It works mostly like a discount plan. Each time you take her into the vet, you would only pay fourty percent of the total office charge and then if there are any medications, you would receive a twenty five percent discount off the total cost of the medications. This becomes a significan't savings if something serious happens or if she comes down with an illness."", ""Right. Ok. And, what about shots. Does it cover those."", ""Yep. In fact, all of the standard scheduled canine vaccinations would be free."", ""Free! Wow, that's great!"", ""Right? So, you start saving money right off the bat."", ""What about emergency care? Does it cover that?"", ""Yep. It covers emergency care the same way it covers an office visit."", ""Nice. Ok. Um, what else? Um, what about end of life stuff, like if we decide to put her down for whatever reason, does it cover that?"", ""If the termination is done by a licensed veterinarian, then, yes. But, you know those companies that do in home terminations?"", ""Yeah."", ""Unless, those are done by a licensed veterinarian, then we can't cover it. It really depends on how they bill it."", ""Oh, gotcha. Hopefully, we won't have to worry about that for a long time."", ""Gosh, I hope not."", ""Um, so does it cover any over the counter medications, like heart worm medication or anything like that?"", ""Unless it is prescribed by the vet at the time of the office visit, unfortunately, no."", ""Ok. Well, I had to ask. ."", ""Right, no problem. So, does this sound like the right."", ""What about if something happens to her, physically, and she needs like those little wheels on her back legs to get around. Would it cover that?"", ""Oh, right. Well, if it is prescribed by the veterinarian and it is on her vet bill, like if the device comes from the vet, then yes, but if it's something you buy for her somewhere else, then I don't think so."", ""Ok. I think I got it."", ""So, what do you think? Are you ready to sign up for the Petcare Preferred plan?"", ""Yeah, I think that'll work. Is it something I can cancel if I no longer want it?"", ""Yes. There's no contract, but we bill monthly, so if your payment's already processed, you'll be covered until the end of that month."", ""Got it."", ""Ok. Do you have any more questions before I create your policy?"", ""Nope, that'll do it."", ""Great. Ok. Um, I don't think I got your name. What is your first and last name?"", ""Jasper Falcon."", ""Ok. Can you spell that for me?"", ""Yeah. J.a.s.p.e.r. F.a.l.c.o.n."", ""c.o.n. Got it. And, your princess's name?"", ""Darla Falcon."", ""D.a.r.l.a?"", ""Yep."", ""Ok. Um, now your address. Mailing address."", ""Fifty four seventy one West Maple Road."", ""Five four seven one?"", ""Yes."", ""Ok. And, now, your email address so we can send your bills electronically?"", ""It's j.f.a.l.c.o.n. at gmail."", ""Ok. At gmail dot com?"", ""Yep."", ""Ok. City and zip code?"", ""Uh, Phoenix eight five two two one."", ""Phoenix, eight five two . Thanks. And, a good phone number?"", ""Uh, four eight zero, three two seven, ninety two sixty one."", ""Four eight zero, three two seven, nine two six one?"", ""Yeah."", ""Ok. Great. Now I need Darla's birth date."", ""Well, we got her from the Humane Society, so they're not a hundred percent sure, but their best guess is May of this year."", ""Oh, she's a baby! Ok, let's put May first. Sound good?"", ""Perfect!"", ""Great. What kind of dog is she?"", ""They think she's a labradoodle, but they're not sure, but that's what's on her adoption papers."", ""Good. Let's go with that. Labradoodle. What is her current weight and her expected adult weight?"", ""Right now, she's around ten pounds, but she'll probably be around seventy five to eighty pounds when she's fully grown."", ""I'll just put eighty pounds, ok?"", ""Yep. Good."", ""Now, I need to ask you a few questions about Darla's health, ok?"", ""Ok."", ""Are you aware of any life threatening illnesses or birth defects that she might have?"", ""Um, no. The vet at the Human Society gave her a clean bill of health when we adopted her, but she hasn't been to our vet yet."", ""Ok, no worries. Health excellent. Has she been spayed?"", ""Yeah, they did that at the Humane Society."", ""Perfect. Alright. I'm just finishing typing in the policy submission form. One second."", ""Mhm."", ""Ok. Now we'll need to get a form of payment on file. All of your payments will automatically processed using your preferred payment method."", ""Ok. Do you take Visa?"", ""Yes. Ok. Your card number?"", ""Four two eight zero. Seven two six nine. Eight five two three. Two eight two two."", ""Ok. Let me repeat that. Four two eight zero seven two six nine eight five two three two eight two two."", ""That's it."", ""Ok. And, expiration?"", ""Uh, eleven of twenty two."", ""Got it. And, the number on the back?"", ""Five one four."", ""Ok. Got it. Now we'll take the first payment today and the subsequent payments will come out on the first of each month."", ""Alright."", ""You're all set! Is there anything else I can do for you?"", ""Nope. Thanks!"", ""Thanks for trusting Rivertown Insurance! Have a great day and enjoy your new baby girl!"", ""Thanks so much! You, too! Bye!"", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
911,"{""dialogue_id"": ""911"", ""turns"": {""turn_id"": [""insurance_911_000"", ""insurance_911_001"", ""insurance_911_002"", ""insurance_911_003"", ""insurance_911_004"", ""insurance_911_005"", ""insurance_911_006"", ""insurance_911_007"", ""insurance_911_008"", ""insurance_911_009"", ""insurance_911_010"", ""insurance_911_011"", ""insurance_911_012"", ""insurance_911_013"", ""insurance_911_014"", ""insurance_911_015"", ""insurance_911_016"", ""insurance_911_017"", ""insurance_911_018"", ""insurance_911_019"", ""insurance_911_020"", ""insurance_911_021"", ""insurance_911_022"", ""insurance_911_023"", ""insurance_911_024"", ""insurance_911_025"", ""insurance_911_026"", ""insurance_911_027"", ""insurance_911_028"", ""insurance_911_029"", ""insurance_911_030"", ""insurance_911_031"", ""insurance_911_032"", ""insurance_911_033"", ""insurance_911_034"", ""insurance_911_035"", ""insurance_911_036"", ""insurance_911_037"", ""insurance_911_038"", ""insurance_911_039"", ""insurance_911_040"", ""insurance_911_041"", ""insurance_911_042"", ""insurance_911_043"", ""insurance_911_044"", ""insurance_911_045"", ""insurance_911_046"", ""insurance_911_047"", ""insurance_911_048"", ""insurance_911_049"", ""insurance_911_050"", ""insurance_911_051"", ""insurance_911_052"", ""insurance_911_053"", ""insurance_911_054"", ""insurance_911_055"", ""insurance_911_056"", ""insurance_911_057"", ""insurance_911_058"", ""insurance_911_059"", ""insurance_911_060"", ""insurance_911_061"", ""insurance_911_062"", ""insurance_911_063"", ""insurance_911_064"", ""insurance_911_065"", ""insurance_911_066"", ""insurance_911_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown, this is Candy, how can I help!"", ""Hi there. I'm calling because I need to remove my son from our, my life insurance."", ""Ok. I can help you with that."", ""[clears throat] I tried to do it myself, but I couldn't figure it out on the damned website."", ""#Oh, I'm sorry to hear that."", ""Yes. It's very confusing. Someone should figure it out. It needs to be more user friendly."", ""Well, I can certainly put in a ticket to our tech team. Was there anything specific that you got hung up on?"", ""Yeah I got hung up. After I logged in there was nothing there that was easy to figure out."", ""So, if I understand, you couldn't find your life insurance account?"", ""Well, there was the dashboard thing and there was a summary, but nowhere on that damn page was there a place to get to the insurance page."", ""#Oh, I'm so sorry it was confusing for you. I will definitely let the tech team know you weren't, that the dashboard wasn't user friendly for you."", ""Fine. So, can you remove my son from my life insurance?"", ""No, problem, sir. I can help you. To help you, I need to first bring up your account. Can I have your first and last name, please?"", ""[clears throat] Yes. It's William Evans the third."", ""Thank you. And, your birthdate?"", ""January tenth, nineteen fourty six."", ""Thank you. One ten fourty six."", ""#Mhm. Now what?"", ""Ok. I need to verify your account by asking you your chosen security question."", ""Fine. Let's get to it."", ""Sure. What is the name of your first pet?"", ""I don't remember."", ""Ok, what about the name of your childhood best friend?"", ""How am I supposed to remember that?"", ""I'm sorry, sir, these are the questions you set up on your account."", ""Well, I don't remember!"", ""No problem. I can verify your account with, having you tell me your, the last four digits of your social security number."", ""Fine. It's nine six two four."", ""Nine six two four. Thank you for verifying."", ""Yeah. Yeah, now can we get to the reason I called?"", ""Yes, sir. I see that you have three beneficiaries on your life insurance policy. Meridith, David, and Jerrid. I show David and Jerrid are at twenty five percent. Which one would."", ""Jerrid. It's Jerrid. Take him off."", ""Ok. Ok, sir. I'm happy to do this. Give me one moment."", ""#Mhm."", ""Ok, sir. We'll need to reconcile, the discrepancy with the well, your beneficiary designations have to equal one hundred percent. Did you want me to."", ""Just add it to David's share!"", ""Ok. I can do that. No problem. One second, please."", ""#Mhm."", ""Ok, sir, I've changed the beneficiary designations so that Meridith and David are your primary beneficiaries at fifty percent each. Is that correct?"", ""Yes. Yes. Anything else?"", ""#Uh, I'll be sending a confirmation to you via email and the changes will, are effective immediately."", ""Not soon enough."", ""Sir, I don't see that you have anyone listed as a secondary beneficiary. Would you like to add Jerrid as a secondary beneficiary instead."", ""No, why would I do that! He's an ungrateful, arrogant, unworthy ."", ""Ok. I understand."", ""No, no you don't! You sound way too young to have children! Do you even have children?"", ""No, sir. I can imagine it can be frustrating at times. I know I wasn't, well I was no angel and I'm sure I put my parents through some tough times."", ""Yes, well, Jerrid was supposed to start Standford next semester and he just informed me that he wants to travel across India. I mean, what the hell is that! Who would give up Standford for a whim! No Evans in the history of our family has ever not gone to college!"", ""#Oh. That's got to be frustrating. I'm sorry you're going through such a difficult time."", ""Well, it is difficult. Throwing away a prosperous future for some cockamamie trip, with his buddies, no less. The same ones I knew would be bad for him."", ""#Hm."", ""Anyway, I just didn't know what to do other than force his hand. And, do you know what that kid did?!"", ""No, sir."", ""He said he didn't need the money! Doesn't need the money? Who doesn't need money? Everyone needs money! He is ridiculous!"", ""I understand."", ""Right. Well, he'll see how much he doesn't need money when he can't afford a plane ticket home from India. India for God's sake!"", ""I'm sorry, sir. It sounds like you've had a rough day. Is there anything more I can do for you today?"", ""No. No. That's all. And, no! I don't want him as a secondary beneficiary."", ""Ok. I understand, sir. He has been removed and you will receive confirmation of these changes."", ""Fine. When?"", ""#Oh, you should see an email within thirty minutes just as soon as the system processes the changes."", ""Fine."", ""If there's nothing else, sir?"", ""No. that's it."", ""Ok. Thank you for calling Rivertown Insurance and I hope your day gets better."", ""Right. Thanks."", ""My pleasure. Bye."", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
912,"{""dialogue_id"": ""912"", ""turns"": {""turn_id"": [""insurance_912_000"", ""insurance_912_001"", ""insurance_912_002"", ""insurance_912_003"", ""insurance_912_004"", ""insurance_912_005"", ""insurance_912_006"", ""insurance_912_007"", ""insurance_912_008"", ""insurance_912_009"", ""insurance_912_010"", ""insurance_912_011"", ""insurance_912_012"", ""insurance_912_013"", ""insurance_912_014"", ""insurance_912_015"", ""insurance_912_016"", ""insurance_912_017"", ""insurance_912_018"", ""insurance_912_019"", ""insurance_912_020"", ""insurance_912_021"", ""insurance_912_022"", ""insurance_912_023"", ""insurance_912_024"", ""insurance_912_025"", ""insurance_912_026"", ""insurance_912_027"", ""insurance_912_028"", ""insurance_912_029"", ""insurance_912_030"", ""insurance_912_031"", ""insurance_912_032"", ""insurance_912_033"", ""insurance_912_034"", ""insurance_912_035"", ""insurance_912_036"", ""insurance_912_037"", ""insurance_912_038"", ""insurance_912_039"", ""insurance_912_040"", ""insurance_912_041"", ""insurance_912_042"", ""insurance_912_043"", ""insurance_912_044"", ""insurance_912_045"", ""insurance_912_046"", ""insurance_912_047"", ""insurance_912_048"", ""insurance_912_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi there thank you for calling Rivertown Insurance. My name is James. How can I help you today?"", ""Oh hi James. Yes I need to get a copy of my insurance information from you."", ""Well I can help you with that. What is your name sir?"", ""My name is Ken Collie."", ""OK mister Collie would you please spell your last name for me?"", ""Okay it is C O L L I E."", ""Got it. Thank you for that. Let me see here do you happen to have your policy number?"", ""Yes I believe I do I oh I did have it here a second ago shoot I shut my computer down and oh I don't have it I am sorry."", ""That is not a problem at all we can look it up here I will just need to verify your identity. Can you please tell me your date of birth?"", ""Yeah my birthday is October fourth ninteen eighty."", ""Ok and next I will need your social security number please."", ""Sure thats seven three two one zero nine five six four."", ""Alright I will just read that back to you. I have here seven three two one zero nine five six four. Is that correct?"", ""It sure is!"", ""Okay fantastic now let me see oh I need you to please answer the security question you chose for this account."", ""Okay I can do that."", ""What is the name of your childhood best friend?"", ""Nicky. Nicky Lopez. What a guy."", ""Okay we have now verified your identity and have accessed your account. Were you wanting m to mail you a paper copy of your proof of insurance or were you wanting a digital copy?"", ""Oh I guess a mailed copy would be best but actually can I just get both? I didn't know digital was an option."", ""Yes of course we can certainly do both. Digital is a nice option. Nice and quick and easy to access on your phone!"", ""Yeah exactly what I was thinking!"", ""Well let's get this going here. First I will need you to tell me the address you would like this sent to."", ""Five six one east mission way. Toister City. Arizona six two two three one."", ""Okay let me just read that back to you to make sure I got it right. Five Six One east mission way. Toister City Arizona six two two three one?"", ""Yes that is correct sir!"", ""Perfect I will have this sent out to you today at that address. It will probably take three to five days to arrive. Next up digital! ."", ""Okay cool."", ""So for this of course I will need your email address please."", ""yeah ok my email address is KCBaller at xyz dot com."", ""So that is the Letters K and C and the word baller at xyz dot com?"", ""Yeah that is right."", ""Ok I will send this email right now. Sent it so you should be receiving that here in just a few minutes."", ""Yeah I just heard the notification. Got it here."", ""And just so you know you can access this information any time by logging into your account through our website."", ""Oh ok thats cool."", ""Yes it is really quite convenient. You can view and print your proof of insurance right from the website."", ""Okay good to know."", ""Well it looks like we have two copies coming your way one digital and one by mail. Is there anything else I can help you with?"", ""Uh actually yes now that I think of it I am wondering how to get on my account online? Is it just using my email address?"", ""Yes sir. Your username is your email address and if you forget the password we can either reset it over the phone or you can actually just go through the process online."", ""Oh I see it here ok. Forgot your password button right here."", ""Yep. That should do it for you."", ""Cool thanks so much. You have been really helpful."", ""Very happy to assist you. I am glad I was able to help today."", ""Yeah me too. Well I guess that is all."", ""Okay well if you don't mind staying on the line to complete a survey about your experience that would be great."", ""OH sure I guess I can do that. Like right now?"", ""Yes I will place you on a brief hold and you will be transferred to an optional survey. Thanks for your business mister Collie. Have a great day."", ""Ok yeah you too. thanks. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
913,"{""dialogue_id"": ""913"", ""turns"": {""turn_id"": [""insurance_913_000"", ""insurance_913_001"", ""insurance_913_002"", ""insurance_913_003"", ""insurance_913_004"", ""insurance_913_005"", ""insurance_913_006"", ""insurance_913_007"", ""insurance_913_008"", ""insurance_913_009"", ""insurance_913_010"", ""insurance_913_011"", ""insurance_913_012"", ""insurance_913_013"", ""insurance_913_014"", ""insurance_913_015"", ""insurance_913_016"", ""insurance_913_017"", ""insurance_913_018"", ""insurance_913_019"", ""insurance_913_020"", ""insurance_913_021"", ""insurance_913_022"", ""insurance_913_023"", ""insurance_913_024"", ""insurance_913_025"", ""insurance_913_026"", ""insurance_913_027"", ""insurance_913_028"", ""insurance_913_029"", ""insurance_913_030"", ""insurance_913_031"", ""insurance_913_032"", ""insurance_913_033"", ""insurance_913_034"", ""insurance_913_035"", ""insurance_913_036"", ""insurance_913_037"", ""insurance_913_038"", ""insurance_913_039"", ""insurance_913_040"", ""insurance_913_041"", ""insurance_913_042"", ""insurance_913_043"", ""insurance_913_044"", ""insurance_913_045"", ""insurance_913_046"", ""insurance_913_047"", ""insurance_913_048"", ""insurance_913_049"", ""insurance_913_050"", ""insurance_913_051"", ""insurance_913_052"", ""insurance_913_053"", ""insurance_913_054"", ""insurance_913_055"", ""insurance_913_056""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi. I'm Carla. Thanks for calling Rivertown Insurance. What can I do for you?"", ""Hi. How are you?"", ""Thanks for asking. I'm doing great."", ""Good. I'm a little frustrated because I've been trying to get a hold of my agent, but I can't seem to get them to call me back."", ""#Oh. I'm sorry to hear this. Sorry for the inconvenience."", ""#Mhm."", ""Let me see what I can do. What is your full name?"", ""Can't I just give you their name and have you tranfer me?"", ""Unfortunately, I need to verify your account first so that I can see who your agent is."", ""I can tell you their name."", ""I still need to go through the process of verifying your account first."", ""#Oh, alright. Go ahead."", ""Your name?"", ""Jen Baker."", ""Is that Jennifer on the account?"", ""Yes. Baker."", ""Jennifer Baker. Thanks."", ""#Mhm."", ""Your birthdate?"", ""Nine three ninety eight."", ""Thanks. Here's your account. To verify your account, I'll ask a security question."", ""Sure."", ""What is your mother's maiden name?"", ""Drekker."", ""Thanks for verifying. Is this for your auto claim?"", ""Yes."", ""Ok, I show that your agent is Keith."", ""Yes. I could've told you that."", ""Sorry. Just trying to go through my process here."", ""#Mhm."", ""I can try giving Keith a call to see if he's in. One moment while I put you on hold."", ""#Mhm."", ""Jennifer?"", ""Yes. It's Jen."", ""Sorry. Jen, I just tried to call his extension and I'm getting his voicemail. I can transfer you to leave a message, or I can message him and let you know you'd like to speak with him right away."", ""Well, I've already left him like three messages in the past three days and he hasn't returned my call."", ""I see. It's possible you called on his days off. We don't have typical hours here."", ""Ok. Well, just message him, then."", ""I can do that. Give me a second to do this."", ""#Mhm."", ""Ok, Jen. I've messaged Keith to let him know you need to speak with him urgently."", ""Not urgently, just return my call. ."", ""I understand. If he hasn't returned your call by the end of today. Please call me back."", ""Ok. How do I get a hold of you. It's an automatic calling center, right?"", ""I can give you my extension, so that you can get directly to me."", ""When do I enter the extension, when I call back?"", ""After you press one for English, when they ask you why you're calling, just as soon as you hear that, you can enter an extension at any time."", ""Ok. Thanks."", ""I'm so sorry for the inconvenience and I'm hoping Keith calls you right away when he sees my message."", ""Me, too."", ""Is there anything else I can do for you today, Jen."", ""No, just get my agent to call me."", ""Ok. Hopefully, the message to him will work."", ""Yeah. We'll see."", ""If there's nothing else, Jen, thanks for calling Rivertown Insurance and have a good day."", ""Thanks. You, too. Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
914,"{""dialogue_id"": ""914"", ""turns"": {""turn_id"": [""insurance_914_000"", ""insurance_914_001"", ""insurance_914_002"", ""insurance_914_003"", ""insurance_914_004"", ""insurance_914_005"", ""insurance_914_006"", ""insurance_914_007"", ""insurance_914_008"", ""insurance_914_009"", ""insurance_914_010"", ""insurance_914_011"", ""insurance_914_012"", ""insurance_914_013"", ""insurance_914_014"", ""insurance_914_015"", ""insurance_914_016"", ""insurance_914_017"", ""insurance_914_018"", ""insurance_914_019"", ""insurance_914_020"", ""insurance_914_021"", ""insurance_914_022"", ""insurance_914_023"", ""insurance_914_024"", ""insurance_914_025"", ""insurance_914_026"", ""insurance_914_027"", ""insurance_914_028"", ""insurance_914_029"", ""insurance_914_030"", ""insurance_914_031"", ""insurance_914_032"", ""insurance_914_033"", ""insurance_914_034"", ""insurance_914_035"", ""insurance_914_036"", ""insurance_914_037"", ""insurance_914_038"", ""insurance_914_039"", ""insurance_914_040"", ""insurance_914_041"", ""insurance_914_042"", ""insurance_914_043"", ""insurance_914_044"", ""insurance_914_045"", ""insurance_914_046"", ""insurance_914_047"", ""insurance_914_048"", ""insurance_914_049"", ""insurance_914_050"", ""insurance_914_051"", ""insurance_914_052"", ""insurance_914_053"", ""insurance_914_054"", ""insurance_914_055"", ""insurance_914_056"", ""insurance_914_057"", ""insurance_914_058"", ""insurance_914_059"", ""insurance_914_060"", ""insurance_914_061"", ""insurance_914_062"", ""insurance_914_063"", ""insurance_914_064"", ""insurance_914_065"", ""insurance_914_066"", ""insurance_914_067"", ""insurance_914_068"", ""insurance_914_069"", ""insurance_914_070"", ""insurance_914_071"", ""insurance_914_072"", ""insurance_914_073"", ""insurance_914_074"", ""insurance_914_075"", ""insurance_914_076"", ""insurance_914_077"", ""insurance_914_078"", ""insurance_914_079"", ""insurance_914_080"", ""insurance_914_081"", ""insurance_914_082"", ""insurance_914_083"", ""insurance_914_084"", ""insurance_914_085"", ""insurance_914_086"", ""insurance_914_087"", ""insurance_914_088"", ""insurance_914_089"", ""insurance_914_090"", ""insurance_914_091"", ""insurance_914_092""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Good morning! Thanks for calling Rivertown Insurance! I'm Jerry. How can I be of assistance today?"", ""Hi, Jerry. A friend told me you have condo insurance. Is that right?"", ""Yes, we do! We have two different plans."", ""Great."", ""Do you already have an account with us? #Um, another type of insurance?"", ""#Nope. This is the first time I've called."", ""Ok. Not a problem. I can get you started."", ""Great."", ""What's your first and last name, please?"", ""Miles Hardy."", ""Great. Miles Hardy. Ok, Miles, now give me your mailing address."", ""The condo address?"", ""Um, if it's the same as your mailing address. Some people that have condos have p.o. boxes."", ""#Oh, right. No, it's all the same address."", ""Ok. Go ahead."", ""Ok. It's fifty one seventy seven Fairy Lane."", ""Ok. Five one seven seven Fairy Lane."", ""Yes, right."", ""Ok, and your zip?"", ""Five six one seven three."", ""Five six one seven three. Got it. Thanks. Is there a unit number?"", ""#Oh, right! That would help! It's unit thirty two."", ""No problem."", ""We're in the middle of moving and I'm exhausted."", ""#Uh-huh. Moving can be tiring."", ""#Yep. And, I totally procrastinated getting this done, so now my partner is like, Miles, we need the insurance before we move in and I'm like I know, I know. I'm on it. ."", ""#Oh goody. You got the fun task of getting insurance."", ""Right?! Not so fun."", ""Well, I'll try to make it as painless as possible."", ""Thanks. Sounds good. What else do you need from me?"", ""Well, where was I, right. Here. What is your birth date?"", ""Eight three eighty two."", ""Ok. August third nineteen eighty two?"", ""#Yep."", ""Good. Ok. And, now I'll need your social."", ""Ok. It's six two one, three two two, seven seven nine two."", ""Six two one, three two two, seven seven nine two?"", ""Yes. Right."", ""Ok. Alright. Who will be living in your condo? Just you and your partner?"", ""Yep. Just me and Ben."", ""Great. Ok. Now what is the square footage of the condo?"", ""It's about thirteen hundred."", ""Ok. Thirteen hundred. With a garage?"", ""Yes. It's underneath."", ""#Oh, so the condo is on top of the garage?"", ""#Yep. Two stories of condo on top."", ""#Wow, so it's three stories."", ""#Um, technically, #yeah."", ""Ok. Got it. Now what is the outside made from like stucco, or does it have vinyl siding?"", ""#Uh, it's stucco."", ""Ok. And the style of the condo."", ""Style?"", ""Yeah, like mid-century, modern, craftsman."", ""#Oh. Right. It's listed as mid-century."", ""Great. Thanks. Is your washer dryer on either of the upper stories?"", ""No, thank God. Can you imagine? There is a small laundry room in the garage."", ""#Oh. Nice."", ""Yeah, it's a big selling point."", ""For sure. Now, what is the estimated value of the condo? Did you get it inspection report alread?"", ""Yes. They said it's about two hundred thirty thousand."", ""And, do you have a loan?"", ""Yes. For, one ninety."", ""Great. Perfect. #Oh, before, what's the county?"", ""Callen. Callen County."", ""Thanks. I had to enter that before I could move to the next page. Thanks."", ""Sure."", ""Alright, so I can tell you now we have two different policies for you to choose from."", ""Great."", ""We have the Condo Basic and the Condo Preferred."", ""How much are, is the Basic?"", ""#Um, the basic is five hundred a year."", ""And how much coverage for that?"", ""#Um, It's up to three hundred thousand and liability is at one hundred thousand."", ""That sounds good. What about the other one. The Preferred?"", ""#Uh, it will cover up to five hundred thousand and the liability is at two hundred thousand."", ""Ok. #Um, thanks, and how much is that one?"", ""Six hundred a year."", ""#Oh. That sound way better than the other one and it's not that much more."", ""Yes. It's a very good policy."", ""Good. Then let's go with that one."", ""Ok. Great! I'll tentatively sign you up for that, but before it is active, you'll need to log in and upload the inspection report. There will be a document with further instructions."", ""Where on the site?"", ""#Oh, sorry. Log in then go to your dashboard, then click on My Messages, then you'll see a message from me with an attachment. This will be the instructions and will let you know how to proceed with the upload."", ""Great. Sounds good. #Um, how soon will the message be there."", ""Well, as soon as I submit this quote. The system will automatically drop the packet into your messages."", ""Perfect. Thanks."", ""My pleasure. Is there anything more I can do for you today?"", ""Nope that's it. I'm so glad that's done! #Whew!"", ""No kidding. Congrats on your new place and thanks for calling Rivertown Insurance."", ""Thanks. Have a good day!"", ""You, too! Thanks!"", ""Bye for now."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
915,"{""dialogue_id"": ""915"", ""turns"": {""turn_id"": [""insurance_915_000"", ""insurance_915_001"", ""insurance_915_002"", ""insurance_915_003"", ""insurance_915_004"", ""insurance_915_005"", ""insurance_915_006"", ""insurance_915_007"", ""insurance_915_008"", ""insurance_915_009"", ""insurance_915_010"", ""insurance_915_011"", ""insurance_915_012"", ""insurance_915_013"", ""insurance_915_014"", ""insurance_915_015"", ""insurance_915_016"", ""insurance_915_017"", ""insurance_915_018"", ""insurance_915_019"", ""insurance_915_020"", ""insurance_915_021"", ""insurance_915_022"", ""insurance_915_023"", ""insurance_915_024"", ""insurance_915_025"", ""insurance_915_026"", ""insurance_915_027"", ""insurance_915_028"", ""insurance_915_029"", ""insurance_915_030"", ""insurance_915_031"", ""insurance_915_032"", ""insurance_915_033"", ""insurance_915_034"", ""insurance_915_035"", ""insurance_915_036"", ""insurance_915_037"", ""insurance_915_038"", ""insurance_915_039"", ""insurance_915_040"", ""insurance_915_041"", ""insurance_915_042"", ""insurance_915_043"", ""insurance_915_044"", ""insurance_915_045"", ""insurance_915_046"", ""insurance_915_047"", ""insurance_915_048"", ""insurance_915_049"", ""insurance_915_050"", ""insurance_915_051"", ""insurance_915_052"", ""insurance_915_053"", ""insurance_915_054"", ""insurance_915_055"", ""insurance_915_056"", ""insurance_915_057"", ""insurance_915_058"", ""insurance_915_059"", ""insurance_915_060"", ""insurance_915_061"", ""insurance_915_062"", ""insurance_915_063"", ""insurance_915_064"", ""insurance_915_065"", ""insurance_915_066"", ""insurance_915_067"", ""insurance_915_068"", ""insurance_915_069"", ""insurance_915_070"", ""insurance_915_071"", ""insurance_915_072"", ""insurance_915_073"", ""insurance_915_074"", ""insurance_915_075"", ""insurance_915_076"", ""insurance_915_077"", ""insurance_915_078"", ""insurance_915_079"", ""insurance_915_080"", ""insurance_915_081"", ""insurance_915_082"", ""insurance_915_083"", ""insurance_915_084"", ""insurance_915_085"", ""insurance_915_086"", ""insurance_915_087"", ""insurance_915_088"", ""insurance_915_089"", ""insurance_915_090"", ""insurance_915_091"", ""insurance_915_092"", ""insurance_915_093"", ""insurance_915_094""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thanks for calling Rivertown Insurance. My name is Evan. How can I help you today?"", ""I need to work on getting car insurance and I'm calling around to get quotes."", ""Ok, well, thanks for considering us for your auto insurance. I can help you."", ""Thanks."", ""Can I get your full name?"", ""It's Penny Brown."", ""Ok, Penny, can I get your birthdate, please?"", ""Yeah, it's August twenty first, ninety seven."", ""Ok. Thank you. And, a good phone number for you?"", ""Yeah. It's my cell. Nine one eight, six seven two, four four one three."", ""Nine one eight, six seven two, four four one three?"", ""#Yep."", ""Thanks. Now can I get your physical address?"", ""Yeah, it's two two five seven, East Ranger Road, Billings, Montana, five one six three two."", ""Thanks. #Um, five one six three two. Got it. And, your email address?"", ""It's pretty easy, just, Penny Brown nine seven at gmail dot com."", ""Ok. That is easy. Thanks. Now I'm going to ask you a few questions and this will help me give you an accurate quote because once we are finished, our system will run a d.m.v. check using your drivers license number. Ok?"", ""I figured. No problem."", ""Ok, Penny, what is your drivers license number?"", ""It's three two one four six eight nine zero zero seven."", ""Ok, let me repeat that back, it's three two one four six eight nine zero zero seven?"", ""#Yep."", ""Thanks. Ok, in the last two years have you receive any traffic violations?"", ""No."", ""Ok. And, do you have any warrants out for your arrest?"", ""No."", ""Ok. Thanks. How many miles, per year do you travel?"", ""You mean like total or just to work and back?"", ""Total."", ""Ok, let's see. #Um, probably around fifteen thousand."", ""Ok, thank you. How far, one way, do you travel to work?"", ""#Oh, gosh. #Um, probably about ten miles?"", ""Ten miles. Ok. Now, I'll need the year, make and model of your car."", ""Ok. It's a Nissan Leaf, two thousand fourteen."", ""Thank you. Is that an electric car?"", ""Yeah. They're great!"", ""I've always wanted an electric car. Do they run out of, does the battery run down quickly?"", ""It really depends. If I have the a.c. on, it goes quicker, but just commuting every day, one charge goes for about sixty miles."", ""#Oh, that's great!"", ""Yeah. I think the Tesla's go farther."", ""Nice. I'll definitely have to look into it."", ""I think it's worth it."", ""Yeah. For sure. Ok, we're almost done here. #Um, where was I? Here. #Uh, Penny, are you the only one driving the car?"", ""Yes."", ""Ok. And, are there any security devices in the car?"", ""I'm not really sure. I didn't add anything myself."", ""Ok. That should pull up when they run the make and model of the vehicle."", ""Ok. Good."", ""So, now that I have all your information, there are three plans we can offer you."", ""Ok."", ""We have Basic, Preferred and Complete Auto. The Basic plan covers one hundred thousand in under insured and uninsured with fifty thousand in liability and medical."", ""#Mhm."", ""The Preferred plan covers one hundred fifty thousand in under insured and uninsured with seventy thousand for liability and medical."", ""#Hm. Ok."", ""The Complete plan covers two hundred thousand in under insured and uninsured with one hundred thousand for liability and medical."", ""Ok. So, how much are they, each."", ""The Basic is a thousand per year, the Preferred is."", ""Hang on a second. I'm writing this down."", ""#Oh. Ok. I'll take a minute while you catch up."", ""Ok. Go ahead."", ""Ok, so the Preferred is fifteen hundred a year."", ""#Mhm."", ""And, the Complete is two thousand a year."", ""Ok, what is that all monthly."", ""#Um, one minute and I'll get you the numbers."", ""Sure."", ""Basic is eighty three eighty four, Preferred is one twenty five, and the Complete is one sixty six sixty seven, monthly."", ""Got it. Thanks."", ""I can send all this to you via email if that would help."", ""Yeah, that'd be great."", ""Ok, let me get this ready to send to you."", ""#Mhm."", ""Alright. I've got an email on its way to you. You'll see a link that will take you to the quote."", ""Ok."", ""Once you have a chance to look it over, you can call us back and enroll in whichever plan is good for you."", ""Ok, so will I have to go through all the questions again?"", ""#Oh, no. I'm going to save all this information in your profile. Once you decide, we'll create an account for you and then you can enroll."", ""Ok. I understand. Is it important to have a lot of liability?"", ""It's really up to you. There is some good information on our website about how to pick the best plan for you."", ""Ok. Where on your site."", ""#Um, here, just go to Rivertown Insurance dot com, then go to insurance, then go to f.a.q. You'll see a bunch of information about the options."", ""Ok. Got it. Thanks."", ""Any more questions?"", ""Yeah. What about the medical? Is that like health insurance?"", ""No. If you are injured in an accident that amount is alotted for treating those injuries, the ones from the accident."", ""Ok, so I wouldn't use my health insurance for an accident?"", ""Initially, yes, but we would reimburse for any costs you incur for medical, like copays, prescriptions, and that kind of thing."", ""#Oh, ok. I got it."", ""Great. Anything else?"", ""#Nope. I'll look it over and call back."", ""Great. Well, have a good evening and let us know if there's anything more we can do to help."", ""Will do."", ""Thanks for calling Rivertown Insurance. Have a good night."", ""Thanks. You, too. Bye."", ""Thank you. Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
916,"{""dialogue_id"": ""916"", ""turns"": {""turn_id"": [""insurance_916_000"", ""insurance_916_001"", ""insurance_916_002"", ""insurance_916_003"", ""insurance_916_004"", ""insurance_916_005"", ""insurance_916_006"", ""insurance_916_007"", ""insurance_916_008"", ""insurance_916_009"", ""insurance_916_010"", ""insurance_916_011"", ""insurance_916_012"", ""insurance_916_013"", ""insurance_916_014"", ""insurance_916_015"", ""insurance_916_016"", ""insurance_916_017"", ""insurance_916_018"", ""insurance_916_019"", ""insurance_916_020"", ""insurance_916_021"", ""insurance_916_022"", ""insurance_916_023"", ""insurance_916_024"", ""insurance_916_025"", ""insurance_916_026"", ""insurance_916_027"", ""insurance_916_028"", ""insurance_916_029"", ""insurance_916_030"", ""insurance_916_031"", ""insurance_916_032"", ""insurance_916_033"", ""insurance_916_034"", ""insurance_916_035"", ""insurance_916_036"", ""insurance_916_037"", ""insurance_916_038"", ""insurance_916_039"", ""insurance_916_040"", ""insurance_916_041"", ""insurance_916_042"", ""insurance_916_043"", ""insurance_916_044"", ""insurance_916_045"", ""insurance_916_046"", ""insurance_916_047"", ""insurance_916_048"", ""insurance_916_049"", ""insurance_916_050"", ""insurance_916_051"", ""insurance_916_052"", ""insurance_916_053"", ""insurance_916_054"", ""insurance_916_055"", ""insurance_916_056"", ""insurance_916_057"", ""insurance_916_058"", ""insurance_916_059"", ""insurance_916_060"", ""insurance_916_061"", ""insurance_916_062"", ""insurance_916_063"", ""insurance_916_064"", ""insurance_916_065"", ""insurance_916_066"", ""insurance_916_067"", ""insurance_916_068"", ""insurance_916_069"", ""insurance_916_070"", ""insurance_916_071"", ""insurance_916_072"", ""insurance_916_073"", ""insurance_916_074"", ""insurance_916_075"", ""insurance_916_076"", ""insurance_916_077"", ""insurance_916_078"", ""insurance_916_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning! This is Rivertown Insurance. How can I help you today?"", ""Hi. #Um, well, I'm calling because I have no fence as of yesterday and I need to get it fixed right away."", ""#Uh-oh. That's awful."", ""Yeah, it was pretty scary. Wind storm out of nowhere. Probably a microburst or something."", ""#Oh #wow. Crazy. Ok. Let's get this started. Do you have your policy number?"", ""Yes, it's five one one three seven nine six two three five."", ""Ok. Five one one three seven nine six two three five?"", ""Yes. That's right."", ""Ok. One second. Ok, Missus Anderson?"", ""Yes, Becky."", ""Ok, Becky. I need to verify your account using one of your security questions."", ""Ok. Shoot."", ""What was the name of your first pet?"", ""#Um. Spike."", ""Great. Thanks for verifying. Now, I'll need to ask you some questions to open a claim."", ""Sure, go ahead."", ""On what date did the damage, happen? The storm?"", ""It was yesterday, so July twenty seventh."", ""Ok. July two seven. Got it. And, you said it was a storm?"", ""Yes, very windy. I checked the weather that morning and it showed rain, but didn't mention how strong the winds were going to be. They literally came out of nowhere!"", ""#Wow. You're not the first person that's called in about this."", ""Yeah, our whole neighborhood was a disaster afterwards."", ""#Wow. Ok. We'll get this sorted out. What was damaged?"", ""Well, the left side, the north side of our property. The brick wall crumbled into our yard. We share it with our neighbor."", ""#Oh, it's a shared wall?"", ""Yes."", ""Ok. I'll need to make note of that 'cause your adjuster will need to work with their adjuster to figure it out."", ""Sounds good. Do you need their insurance info?"", ""No, your adjuster will figure it out for you."", ""Ok. Good. I'm not super close with my neighbor."", ""No problem. Now was there anything else that was damaged from the wall?"", ""Yes, our a.c. unit was next to the wall. It is dented on one side, but it seems to be running fine."", ""#Oh, good. This is not the time of year to have a broken a.c."", ""No kidding. I'm glad, too."", ""Yes. So anything else, that was damaged by the wall?"", ""The edge of our pool. There were a couple of the bricks from the wall that crunched the edge of the pool."", ""Got it. Ok. And, were there any injuries?"", ""No, thankfully, but almost! We, my son and I, as soon as the wind started, we ran outside to grab the lawn chairs and umbrella and the umbrella is, you know, metal, so it was like carrying a huge lightning rod around the yard. ."", ""#Oh, man."", ""Yes, not good. Then about five minutes later we heard a loud crack and I think it was lightning, then my son came, I was upstairs getting ready for bed, and he came running upstair and said our neighbors wall had fallen into our yard."", ""#Mhm."", ""I went down and saw it crumbled all over that side of the yard. It's a miracle we weren't out there when it hit."", ""#Wow. No kidding."", ""Then, I remembered we had our security camera installed a few months ago, so I looked up the footage and saw the bright light, flash, then the wall crumbling."", ""Gosh. So good no one was hurt."", ""I know. So glad."", ""Ok. So is there any way you would be able to upload that footage to us as soon as we open your claim page?"", ""Claim page?"", ""#Oh, sorry. Yeah, as soon as I open a claim, on your, login page, you'll see the claim and you'll be able to securely upload the documentation we'll need to process your benefit."", ""#Oh. Ok. Great. Yes, I think it's downloadable. My husband might know more about it."", ""Ok. Good. I'll add this to my notes, so the adjuster knows it will be available."", ""Ok. Thanks."", ""No problem. Now, you have a deductible, so whatever the final estimate, total will be for the damages, we'll reduce that amount by two hundred dollars, which is the amount of your deductible. Ok?"", ""#Yep. I figure that would happen."", ""Ok. Great. #Um. One second. I'm finishing this up. And, I'm assuming your email address is the same?"", ""Yes."", ""Ok. Thanks. I'll be sending you a link to the claim page, so that when the adjuster gets there, well, he'll send you the information you'll need to upload."", ""I get it. Yeah. Ok."", ""Let's get your appointment made. #Um, let me pull the adjuster schedules up."", ""Ok."", ""It looks like, #oh, they are busy this week. Probably because of this storm. Gosh, the first opening is Monday."", ""Oh. Ok. We have a dog, so I was hoping to start this process as soon as possible."", ""Well, you can surely ask a contractor to come by and give an estimate, just don't move anything or at least take photos of the original damage."", ""Will do. We can probably put up a temporary fence for the dog."", ""Great. That works. So, Monday at eleven thirty. Will that work?"", ""I'll be at work. Is there anything after five p.m."", ""I can, it looks like Tuesday we can schedule you for five fifteen. Would that work?"", ""Yeah. That's find. Five fifteen. Got it."", ""Good. Ok, let me finish making this appointment. One moment."", ""Thanks."", ""Ok. You're all set. Do you have any questions for me?"", ""No, I think that's it. The adjuster will come, then they'll let me know my next steps?"", ""Yes. In the mean time if you can upload that video, it would be super helpful."", ""Yes. I'll talk to my husband about it."", ""Great. Anything lese I can help you with today?"", ""#Um, #nope. That'll do it."", ""Ok. Thanks so much for trusting Rivertown Insurance. Have a lovely evening."", ""Thank you. You do the same."", ""Thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
917,"{""dialogue_id"": ""917"", ""turns"": {""turn_id"": [""insurance_917_000"", ""insurance_917_001"", ""insurance_917_002"", ""insurance_917_003"", ""insurance_917_004"", ""insurance_917_005"", ""insurance_917_006"", ""insurance_917_007"", ""insurance_917_008"", ""insurance_917_009"", ""insurance_917_010"", ""insurance_917_011"", ""insurance_917_012"", ""insurance_917_013"", ""insurance_917_014"", ""insurance_917_015"", ""insurance_917_016"", ""insurance_917_017"", ""insurance_917_018"", ""insurance_917_019"", ""insurance_917_020"", ""insurance_917_021"", ""insurance_917_022"", ""insurance_917_023"", ""insurance_917_024"", ""insurance_917_025"", ""insurance_917_026"", ""insurance_917_027"", ""insurance_917_028"", ""insurance_917_029"", ""insurance_917_030"", ""insurance_917_031"", ""insurance_917_032"", ""insurance_917_033"", ""insurance_917_034"", ""insurance_917_035"", ""insurance_917_036"", ""insurance_917_037"", ""insurance_917_038"", ""insurance_917_039"", ""insurance_917_040"", ""insurance_917_041"", ""insurance_917_042"", ""insurance_917_043"", ""insurance_917_044"", ""insurance_917_045"", ""insurance_917_046"", ""insurance_917_047"", ""insurance_917_048"", ""insurance_917_049"", ""insurance_917_050"", ""insurance_917_051"", ""insurance_917_052"", ""insurance_917_053"", ""insurance_917_054"", ""insurance_917_055"", ""insurance_917_056"", ""insurance_917_057"", ""insurance_917_058"", ""insurance_917_059"", ""insurance_917_060"", ""insurance_917_061"", ""insurance_917_062"", ""insurance_917_063"", ""insurance_917_064"", ""insurance_917_065"", ""insurance_917_066"", ""insurance_917_067"", ""insurance_917_068"", ""insurance_917_069"", ""insurance_917_070"", ""insurance_917_071"", ""insurance_917_072"", ""insurance_917_073"", ""insurance_917_074"", ""insurance_917_075"", ""insurance_917_076"", ""insurance_917_077"", ""insurance_917_078"", ""insurance_917_079"", ""insurance_917_080"", ""insurance_917_081"", ""insurance_917_082"", ""insurance_917_083"", ""insurance_917_084"", ""insurance_917_085"", ""insurance_917_086"", ""insurance_917_087"", ""insurance_917_088"", ""insurance_917_089"", ""insurance_917_090"", ""insurance_917_091"", ""insurance_917_092"", ""insurance_917_093"", ""insurance_917_094"", ""insurance_917_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi! This is Rachel at Rivertown Insurance. How can I help you today?"", ""Hi. Well, I signed up for pet insurance last month and I noticed my bill's kinda high. I'm not sure what's going on."", ""#Oh. #Hm. Let's look into that."", ""Ok."", ""Let me start by getting your name."", ""Brenda."", ""#Uh. Brenda. Last name?"", ""Petrov."", ""P.e.t.r.o.v.?"", ""Yeah. #Wow! You got it right! ."", ""Lucky guess."", ""Nobody ever gets that right."", ""It pretty much sounds like it's spelled, so I'm just lucky."", ""."", ""Now, let's see. I'll need to verify your account by asking one of your security questions. Ok?"", ""Sure. Go ahead."", ""#Um, what's the name of your favorite teacher?"", ""#Oh, boy. I, probably would be missus Perkins."", ""#Yep! That's it."", ""Good."", ""Thanks for verifying."", ""Yep."", ""Now, let's see about this charge on your pet insurance?"", ""Ok. Yep. Pet."", ""Thanks. One moment."", ""Sure."", ""#Um, well, I see you signed up on May first and the first payment went through. You were set up for automatic payments and electronic billing."", ""Yes."", ""#Hm. Yeah. I see that they processed a Preferred payment, not the Basic, Petcare Basic."", ""Right. That's the problem. It's almost twice as much."", ""Yeah, it is. Ok. Let me see."", ""#Mhm."", ""#Hm, not sure why, but the system converted your plan from the Basic to Preferred. Strange."", ""Yeah. Not what I signed up for."", ""Right. #Um, I'll just change this back."", ""Ok."", ""And, I think they'll, yes, they'll just apply a credit to your account next month."", ""Ok. I was hoping they could refund me."", ""Unfortunately, since it is an automatic payment, they won't be able to do that. We can't process refunds through that system."", ""Bummer."", ""Yeah. Sorry. But, you'll see the adjustment next month. You probably won't have a bill at all."", ""I shouldn't."", ""Right. You're right."", ""Ok."", ""Well, is there anything else I can do for you today?"", ""What's the Preferred plan, again?"", ""It's just a higher discount for office visits and prescribed medications."", ""#Oh."", ""Plus, your annual vet visit is free and your, vaccinations are free, too."", ""Ok. How much more of a discount?"", ""Basic starts at fifty percent and Preferred is eighty."", ""Eighty percent of everything?"", ""Everything."", ""Prescriptions, too?"", ""#Yep. That, too."", ""Double the cost, though."", ""Yeah. It's something to consider, though. Especially, when they get older."", ""#Oh. Hadn't thought of that."", ""Yeah. A lot of people don't think about like elder care for their pets. And."", ""So true. I didn't think of it."", ""Right? And, if they get into any accidents, it can get expensive."", ""Right. Like something is broken or they need surgery."", ""Exactly."", ""#Hm."", ""Are you considering goin for the Preferred?"", ""Well, maybe. Can you hand on a second. I'm going to text my husband to see what he thinks."", ""Yes. I'll hang on."", ""[sounds of texting]."", ""Brenda?"", ""Yes, hang on."", ""Take your time I was just going to put you on hold for a moment if that's ok, while you're texting."", ""Sure."", ""Thanks."", ""[sounds of texting]."", ""Brenda? You there?"", ""Yes. Here."", ""Did you finish up talking to your husband?"", ""Yeah. He wants to know if those emergency clinics are covered, too."", ""#Oh. Right, like emergency vets. #Huh. Let me check."", ""Ok."", ""Let's see here. Yes, anything is covered as long as it is billed by a licensed veterinarian."", ""Got it. One second. [sounds of texting]."", ""Sure."", ""Yes. Yes, he wants to change plans. So."", ""Great! #Hm, it's possible I don't need to do anything since you, wait. I think I can no I can back out of what I did before. Hang on a second."", ""Ok."", ""#Yes. It didn't go through yet. I'll cancel the request. Alright. You are officially on the Preferred Plan."", ""Great. So, my monthly payment is what?"", ""With your five percent discount for automatic payments and electronic billing, it will be seventy nine sixteen."", ""Seventy nine sixteen. Got it."", ""You are all set!"", ""I guess I really didn't need to call. ."", ""No. Glad you did. We still need to figure out, tech wise, what happened with that, the processing of your plan. Is there anything else today, Brenda?"", ""No, no that'll do it. Thanks. Have a good day."", ""Thanks, you, too. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], []]}}"
918,"{""dialogue_id"": ""918"", ""turns"": {""turn_id"": [""insurance_918_000"", ""insurance_918_001"", ""insurance_918_002"", ""insurance_918_003"", ""insurance_918_004"", ""insurance_918_005"", ""insurance_918_006"", ""insurance_918_007"", ""insurance_918_008"", ""insurance_918_009"", ""insurance_918_010"", ""insurance_918_011"", ""insurance_918_012"", ""insurance_918_013"", ""insurance_918_014"", ""insurance_918_015"", ""insurance_918_016"", ""insurance_918_017"", ""insurance_918_018"", ""insurance_918_019"", ""insurance_918_020"", ""insurance_918_021"", ""insurance_918_022"", ""insurance_918_023"", ""insurance_918_024"", ""insurance_918_025"", ""insurance_918_026"", ""insurance_918_027"", ""insurance_918_028"", ""insurance_918_029"", ""insurance_918_030"", ""insurance_918_031"", ""insurance_918_032"", ""insurance_918_033"", ""insurance_918_034"", ""insurance_918_035"", ""insurance_918_036"", ""insurance_918_037"", ""insurance_918_038"", ""insurance_918_039"", ""insurance_918_040"", ""insurance_918_041"", ""insurance_918_042"", ""insurance_918_043"", ""insurance_918_044"", ""insurance_918_045"", ""insurance_918_046"", ""insurance_918_047"", ""insurance_918_048"", ""insurance_918_049"", ""insurance_918_050"", ""insurance_918_051"", ""insurance_918_052"", ""insurance_918_053"", ""insurance_918_054"", ""insurance_918_055"", ""insurance_918_056"", ""insurance_918_057"", ""insurance_918_058"", ""insurance_918_059"", ""insurance_918_060"", ""insurance_918_061"", ""insurance_918_062"", ""insurance_918_063"", ""insurance_918_064"", ""insurance_918_065"", ""insurance_918_066"", ""insurance_918_067""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, my name's Antonio. Thanks for calling Rivertown Insurance. How can I help you?"", ""Hey there. I'm calling about changing my plan."", ""Ok. And, which plan do you have, which plan do you want to change?"", ""I've got life insurance with you."", ""Ok. I'll need to pull up your account. Can I get your full name?"", ""Sure, it's Kiki Winthrup."", ""Kiki, is that short for something else?"", ""#Oh, jeez, I always forget to say my real name. Sorry. It's Kathleen, but my middle name's Nicole, so they started calling me Nicki, which turned into Kiki."", ""No problem. Kathleen Winthrup. Kiki, what's your birthdate?"", ""February sixth, nineteen ninety seven."", ""Thank you. Ninety seven. Good. Can I, I need to verify your account by asking you one of your security questions."", ""Ok."", ""What's the name of your high school?"", ""Welsh Mountain High."", ""Perfect. Thanks."", ""#Mhm."", ""So, I see you have a Term Life policy with us and you said you wanted to change it, correct?"", ""Yes, I want the one where you can borrow money against it."", ""Sure. Yes, you can borrow money against the total amount you've contributed on the day of the loan request. Make sense?"", ""Yes. That's what I need."", ""Ok, sure. I can do that. Give me one minute."", ""Ok."", ""Ok, so for the Universal Life, there's a bit more extensive application process, but it shouldn't be a problem."", ""Ok. What do you need?"", ""I'll just need to send you an application, which will have a few health questions and then that application goes to our underwriters."", ""Ok. Do you send it to me in the mail?"", ""No, I can send it to you, in, well, it will be an email with a link to your dashboard where you'll see your documents and it'll be in there."", ""Ok, so I can fill it out online?"", ""Yes. Once the underwriters have the application if there is anything they need to talk with your doctors about, they get authorization from you first to get your medical records."", ""Ok. I don't really see doctors all that much. Just like if I need antibiotics or something."", ""No problem. Then they, probably won't need to do that, but just in case, I'm letting you know what the process is, ok?"", ""Yeah. Ok."", ""After the underwriters review your application, they may want to do a quick medical questionairre with you over the phone, but we won't know until after you fill out the application."", ""Ok, how long does it all take?"", ""Right now, the process is running about four to six weeks."", ""#Oh. #Wow. That seems like a long time."", ""I know, but with COVID and all, the underwriters are busy right now."", ""#Oh. I get it. No worries. As long as my other policy is good while I'm applying for this other one, I'm good."", ""Yes. Your other policy will be in tact throughout the application process."", ""Cool. Thanks."", ""Sure. Now, I need to verify your email address."", ""Sure. It's k.i.k.i. like my name, loves ham at gmail."", ""Kiki loves ham?"", ""#Yep. All true."", ""Funny. Thanks. One minute."", ""Sure."", ""Ok. I've verified your email address and send the link to you to the application. After you submit the application, there's nothing else to do except wait for the underwriter to contact you and that might take a while right now."", ""I understand. Ok."", ""If you have any questions during the process, you can call me. My extension is listed in the email I just sent."", ""Cool. Thanks."", ""Sure. Is there anything else I can do for you today?"", ""Can you tell me how much more it's going to be a month?"", ""#Oh, no problem. One second."", ""#Mhm."", ""It will be nine hundred more per year."", ""Ok, so it went from three hundred a year to, what? Twelve hundred?"", ""Correct."", ""Ok. That's about what I thought it would be."", ""Great. Do you have any more questions?"", ""I read online that the coverage is three hundred thousand, right?"", ""#Um, yes. Yeah, that's right."", ""Ok. Thanks. I'm all good, now."", ""Great and, again, if you have any, questions, just give us a ring."", ""Alright. Thanks."", ""Thanks again for calling Rivertown Insurance. Have a great day!"", ""Thanks. You, too."", ""Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
919,"{""dialogue_id"": ""919"", ""turns"": {""turn_id"": [""insurance_919_000"", ""insurance_919_001"", ""insurance_919_002"", ""insurance_919_003"", ""insurance_919_004"", ""insurance_919_005"", ""insurance_919_006"", ""insurance_919_007"", ""insurance_919_008"", ""insurance_919_009"", ""insurance_919_010"", ""insurance_919_011"", ""insurance_919_012"", ""insurance_919_013"", ""insurance_919_014"", ""insurance_919_015"", ""insurance_919_016"", ""insurance_919_017"", ""insurance_919_018"", ""insurance_919_019"", ""insurance_919_020"", ""insurance_919_021"", ""insurance_919_022"", ""insurance_919_023"", ""insurance_919_024"", ""insurance_919_025"", ""insurance_919_026"", ""insurance_919_027"", ""insurance_919_028"", ""insurance_919_029"", ""insurance_919_030"", ""insurance_919_031"", ""insurance_919_032"", ""insurance_919_033"", ""insurance_919_034"", ""insurance_919_035"", ""insurance_919_036"", ""insurance_919_037"", ""insurance_919_038"", ""insurance_919_039"", ""insurance_919_040"", ""insurance_919_041"", ""insurance_919_042"", ""insurance_919_043"", ""insurance_919_044"", ""insurance_919_045"", ""insurance_919_046"", ""insurance_919_047"", ""insurance_919_048"", ""insurance_919_049"", ""insurance_919_050"", ""insurance_919_051"", ""insurance_919_052"", ""insurance_919_053"", ""insurance_919_054"", ""insurance_919_055"", ""insurance_919_056"", ""insurance_919_057"", ""insurance_919_058"", ""insurance_919_059"", ""insurance_919_060"", ""insurance_919_061"", ""insurance_919_062"", ""insurance_919_063"", ""insurance_919_064"", ""insurance_919_065"", ""insurance_919_066"", ""insurance_919_067"", ""insurance_919_068"", ""insurance_919_069"", ""insurance_919_070"", ""insurance_919_071"", ""insurance_919_072"", ""insurance_919_073"", ""insurance_919_074"", ""insurance_919_075"", ""insurance_919_076"", ""insurance_919_077"", ""insurance_919_078"", ""insurance_919_079"", ""insurance_919_080"", ""insurance_919_081"", ""insurance_919_082"", ""insurance_919_083"", ""insurance_919_084"", ""insurance_919_085"", ""insurance_919_086"", ""insurance_919_087"", ""insurance_919_088"", ""insurance_919_089"", ""insurance_919_090"", ""insurance_919_091"", ""insurance_919_092"", ""insurance_919_093"", ""insurance_919_094"", ""insurance_919_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi, thanks for calling Rivertown Insurance, this is Dana, how can I help you?"", ""Hi. Um, I'm calling to get a quote for auto insurance."", ""Sure, no problem. Let me open up the right page here."", ""Ok."", ""Alright. What's your name? First and last?"", ""Deb Marlin."", ""Oh, sorry. Your name as it appears on your drivers license."", ""Oh, right. Um, Debra Marlin."", ""D.e.b.o.r.a.h?"", ""Uh, no. D.e.b.r.a."", ""Got it. Ok. And, is Marlin m.a.r.l.i.n?"", ""Yeah. That's right."", ""Ok. Your date of birth, please."", ""Five ten nineteen ninety nine."", ""Ok. May tenth ninety nine. Got it. Your home address?"", ""Fifty two seventy nine Oakland Avenue Chalton Oklahoma five two seven eight one."", ""Five two seven eight one. Got it. Now, a good number for you?"", ""Six o two eight seven one five eight three three."", ""Six zero two eight seven one five eight three three. Got it. And, your email address?"", ""D.e.b.s.m.a.i.l.b.a.g. at gmail."", ""Ok. Deb's mailbag at gmail?"", ""Yep."", ""Ok. Now I have to ask you a few questions to get an accurate quote. Ok?"", ""Um, sure. Go ahead."", ""In the last two years, have you had any vehicle violations?"", ""No. I got a warning for speeding, but it shouldn't show up on my record."", ""Ok. No problem. And do you have a valid drivers license?"", ""I hope so. I'm driving around."", ""Sorry. We have to ask."", ""No worries."", ""Now I need the year, make and model of your vehicle."", ""Uh, two thousand seven Honda Accord."", ""Ok. And, what's the primary use of your vehicle? Personal or business?"", ""Personal."", ""Ok. Thanks. How many miles do you drive each year?"", ""Um, let's see, probably about seven thousand? Um, yeah. That seems right."", ""Ok. Seven thousand. Now, do you own the car?"", ""Yeah, it's mine."", ""So, there is no lean holder?"", ""Oh, you mean if I have a loan. Um, no. It's paid for."", ""Is your name the only name on the title?"", ""Yeah, just me."", ""Ok. Thanks. Does your car have an anti-theft device?"", ""Hm. I'm not sure. Probably."", ""Ok. For that year, it probably does. I'll say it does and if you find out different, just let us know."", ""Ok. Thanks."", ""Yep. Now, what is your occupation?"", ""Um, I'm a dental tech."", ""Ok. And, your highest level of education?"", ""Um, tech school, it's an associate's degree."", ""Ok. Thanks. And, what's your marital status?"", ""Divorced."", ""Thanks. Are you currently insured?"", ""Yes, but the company changed hands and my policy went up."", ""Oh bummer. Ok. Um, let's see what we can do. Do you own a home or rent?"", ""I rent."", ""Ok. Great. Now we'll get into what kind of coverage you need. Since you own your car, you won't have to have full coverage unless you want it."", ""What do you mean?"", ""Like, you could just have liability instead."", ""Oh, no. I want full coverage."", ""Great. There are a few options for you. The basic is one hundred fifty thousand in uninsured coverage, one hundred fifty thousand in under-insured coverage, and one hundred thousand in medical coverage."", ""Hm. Ok. I'm not sure. Is there one with a higher medical?"", ""Yes. We have, two more tiers of coverage. Each one increases the coverage by fifty thousand dollars, so the Preferred Auto is two hundred thousand for uninsured, two hundred thousand for under-insured, and one hundred fifty for medical."", ""Ok. And the next one up is fifty thousand on top of those?"", ""Yeah. It's called Complete Auto and it would be two hundred fifty thousand for uninsured and under-insured, then two hundred thousand for medical."", ""Got it. Ok. Let's go with the Preferred."", ""Perfect. Ok."", ""How much is that?"", ""Uh, for you it's fifteen hundred a year."", ""Would I pay monthly?"", ""Well, we can set it up monthly or bi-annually."", ""Like every six months?"", ""Yeah. So it would be seven fifty every six months."", ""Ok and what would it be monthly?"", ""Well, we add a processing fee if we set it up monthly, but it's only a few dollars more a month."", ""So, it would be, what?"", ""Um, one second, let me calculate that. Uh, it would be one twenty eight a month."", ""Ok. When do you take it out of my account?"", ""The monthly payments come out the first of each month."", ""Right. Ok. So, what if I went with every six months? When would it come out?"", ""We would process a six-month payment now, then six months from today's date, we would process another."", ""Ok. Would it be automatic payments?"", ""We can set it up that way if you'd like. Actually, we give a five percent discount if it's all done electronically, so we would set you up with electronic billing, also."", ""Oh, great. Thanks."", ""Yeah. No problem. So your total for monthly would be one twenty one sixty or bi-annually it would be seven twelve fifty."", ""Ok. Let's go with monthly."", ""Great. So, would you like to enroll today?"", ""Yeah. Um, let's do it. My other insurance is like twenty dollars more a month."", ""Wow. Glad we could save you money."", ""Me, too."", ""Ok, so I'll be sending you an email confirmation with the policy attached. If you have any questions, please call us."", ""Great. Thanks. Will do."", ""Alright, well, have a great day and thanks for choosing Rivertown Insurance!"", ""Thanks. You, too."", ""Thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdateBillingFrequency""], [], [""EnrollInPlan""], [], [], [], [], [], [], [], []]}}"
920,"{""dialogue_id"": ""920"", ""turns"": {""turn_id"": [""insurance_920_000"", ""insurance_920_001"", ""insurance_920_002"", ""insurance_920_003"", ""insurance_920_004"", ""insurance_920_005"", ""insurance_920_006"", ""insurance_920_007"", ""insurance_920_008"", ""insurance_920_009"", ""insurance_920_010"", ""insurance_920_011"", ""insurance_920_012"", ""insurance_920_013"", ""insurance_920_014"", ""insurance_920_015"", ""insurance_920_016"", ""insurance_920_017"", ""insurance_920_018"", ""insurance_920_019"", ""insurance_920_020"", ""insurance_920_021"", ""insurance_920_022"", ""insurance_920_023"", ""insurance_920_024"", ""insurance_920_025"", ""insurance_920_026"", ""insurance_920_027"", ""insurance_920_028"", ""insurance_920_029"", ""insurance_920_030"", ""insurance_920_031"", ""insurance_920_032"", ""insurance_920_033"", ""insurance_920_034"", ""insurance_920_035"", ""insurance_920_036"", ""insurance_920_037"", ""insurance_920_038"", ""insurance_920_039"", ""insurance_920_040"", ""insurance_920_041"", ""insurance_920_042"", ""insurance_920_043"", ""insurance_920_044"", ""insurance_920_045"", ""insurance_920_046"", ""insurance_920_047"", ""insurance_920_048"", ""insurance_920_049"", ""insurance_920_050"", ""insurance_920_051"", ""insurance_920_052"", ""insurance_920_053"", ""insurance_920_054"", ""insurance_920_055"", ""insurance_920_056"", ""insurance_920_057"", ""insurance_920_058"", ""insurance_920_059"", ""insurance_920_060"", ""insurance_920_061"", ""insurance_920_062"", ""insurance_920_063"", ""insurance_920_064"", ""insurance_920_065"", ""insurance_920_066"", ""insurance_920_067"", ""insurance_920_068"", ""insurance_920_069"", ""insurance_920_070"", ""insurance_920_071"", ""insurance_920_072"", ""insurance_920_073"", ""insurance_920_074"", ""insurance_920_075"", ""insurance_920_076"", ""insurance_920_077"", ""insurance_920_078"", ""insurance_920_079"", ""insurance_920_080"", ""insurance_920_081"", ""insurance_920_082"", ""insurance_920_083"", ""insurance_920_084"", ""insurance_920_085"", ""insurance_920_086"", ""insurance_920_087"", ""insurance_920_088"", ""insurance_920_089"", ""insurance_920_090"", ""insurance_920_091""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. This is Tom. What can I do for you?"", ""Hi. I need to start a claim for my car."", ""Ok. I can help with that. What's your full name?"", ""Hayley Bingham."", ""How do you spell your first name?"", ""#Um, h.a.l.e.y."", ""Thanks. And your last is b.i.n.g.a.m.?"", ""With an h. after the g."", ""Got it. Thanks. B.i.n.g.h.a.m."", ""#Yep."", ""Ok. Thanks. Can I get your birthday, please?"", ""Yeah. One, eighteen, o. one."", ""January eighteen, two thousand one?"", ""Yes."", ""Thanks. Ok. #Um, I see your account, but before we move on, I need to verify it using asking one of your security questions. Ok?"", ""Sure."", ""What is the name of your childhood best friend?"", ""I honestly don't remember what I would've put for that."", ""No problem. I can ask another. What is your, the name of your first pet."", ""That would be Freckles."", ""#Yep. Good. Ok, thanks. Now, I see you have Basic Auto. Were you involved in an accident?"", ""Well, my car was damaged when I was in the store. I came out and the entire left side was dented in."", ""#Uh-oh. A hit and run?"", ""Yes. I was so mad."", ""Ok, so you were in a parking lot?"", ""No, I was parallel parked on the road."", ""Ok, so there was a police report?"", ""Yeah. I called them because the person who hit me left."", ""Good. They need to know, in case there are others in the area with damage."", ""So, what happens now? Is my car covered?"", ""Well, there's a process we'll go through to get your car repaired."", ""Ok. What do you need from me?"", ""#Um, I'll be asking you a few questions, I'll submit a claim, then we'll make an appointment for an adjuster to come out to look over your car, then he'll, they'll prepare an estimate, then you can take it in to a repair facility of your choice, or we can find one for you."", ""#Oh. Ok."", ""The first questions I have for you is when did the damage occur?"", ""Yesterday."", ""Ok, and the location?"", ""In front of the guitar store on third."", ""Do you have the address of the store?"", ""#Um, let me think, hang on let me look in my phone."", ""No, that's ok, just give me the name of the store and I'll look it up for you."", ""Ok. Thanks. It's the Guitar Center."", ""Got it. Looks like it's nine o. one Third Street. Correct."", ""Yeah. Yes. That's the it."", ""Ok. Thanks. Now, can you describe the damage of on the vehicle."", ""Yeah, on my driver's side it's dented in."", ""The whole length of the car?"", ""#Nah, mostly the front half, like, from the headlight to the backseat."", ""Ok, and is the car drivable."", ""Yeah, but I can't get in the driver's door. I have to get in on the passenger's side."", ""Right. Ok."", ""#Oh, the front tire was flat, too. I had to take it in yesterday to get it looked at."", ""Was it permanently damaged?"", ""No, just that little, the thing you air it up with? The."", ""The valve stem?"", ""Yes, that's it."", ""Ok. Did they replace it for you?"", ""Yes."", ""Ok. Was there a charge for it?"", ""#Uh, no. I bought my tires there, so it's part of their deal, for their customers. You know."", ""Got it. Thanks. Ok, and where is your vehicle now? At home?"", ""Yes. I can drive it."", ""Good. Ok. Let me finish up some things here and we'll set you up with an appointment."", ""#Uh-huh."", ""Ok. That's submitted. Now, I'll go pull up the, here, the adjuster's schedule. #Um, it looks like the first opening is Wednesday, this Wednesday."", ""What time?"", ""Looks like the soonest is three p.m."", ""That should work. I work an alternate schedule that week. I'm on nights."", ""#Oh, that must be tough."", ""#Nah, I like it. It's quiet."", ""Where do you work?"", ""At a wherehouse. Loading trucks."", ""#Oh, gotcha. What kind of wherehouse?"", ""For Amazon. The distribution center."", ""#Oh got it. I would think it would be busy."", ""Not too bad on nights. Mostly, prepping orders to go out."", ""Right. That makes sense."", ""Morning shift is the worst. They take all the prepped boxes from night shift and try to get them all out in the first run, so everyone's in a hurry."", ""But, you're done by then."", ""On my alternate schedules, yeah."", ""Nice. Ok, so I've got this appointment made. Now, you'll be receiving an email with the confirmation of the appointment as well as the link to the claim page where you can upload photos of the damage and the police report once you get it. #Er, unless you have it already."", ""No, not yet."", ""Ok. So, you can upload it whenever you get it. After the adjuster createds the estimate, you can take it to a repair facility of your choice or."", ""Or, you can pick one for me?"", ""Right. You got it."", ""Great. Thanks."", ""Ok, any more questions for me?"", ""#Nope."", ""Ok, well, thanks for calling Rivertown Insurance. Hope you have a great day."", ""You, too. Thanks."", ""Thank you, bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
921,"{""dialogue_id"": ""921"", ""turns"": {""turn_id"": [""insurance_921_000"", ""insurance_921_001"", ""insurance_921_002"", ""insurance_921_003"", ""insurance_921_004"", ""insurance_921_005"", ""insurance_921_006"", ""insurance_921_007"", ""insurance_921_008"", ""insurance_921_009"", ""insurance_921_010"", ""insurance_921_011"", ""insurance_921_012"", ""insurance_921_013"", ""insurance_921_014"", ""insurance_921_015"", ""insurance_921_016"", ""insurance_921_017"", ""insurance_921_018"", ""insurance_921_019"", ""insurance_921_020"", ""insurance_921_021"", ""insurance_921_022"", ""insurance_921_023"", ""insurance_921_024"", ""insurance_921_025"", ""insurance_921_026"", ""insurance_921_027"", ""insurance_921_028"", ""insurance_921_029"", ""insurance_921_030"", ""insurance_921_031"", ""insurance_921_032"", ""insurance_921_033"", ""insurance_921_034"", ""insurance_921_035"", ""insurance_921_036"", ""insurance_921_037"", ""insurance_921_038"", ""insurance_921_039"", ""insurance_921_040"", ""insurance_921_041"", ""insurance_921_042"", ""insurance_921_043"", ""insurance_921_044"", ""insurance_921_045"", ""insurance_921_046"", ""insurance_921_047"", ""insurance_921_048"", ""insurance_921_049"", ""insurance_921_050"", ""insurance_921_051"", ""insurance_921_052"", ""insurance_921_053"", ""insurance_921_054"", ""insurance_921_055"", ""insurance_921_056"", ""insurance_921_057"", ""insurance_921_058"", ""insurance_921_059"", ""insurance_921_060"", ""insurance_921_061"", ""insurance_921_062"", ""insurance_921_063"", ""insurance_921_064"", ""insurance_921_065"", ""insurance_921_066"", ""insurance_921_067"", ""insurance_921_068"", ""insurance_921_069"", ""insurance_921_070"", ""insurance_921_071"", ""insurance_921_072"", ""insurance_921_073"", ""insurance_921_074"", ""insurance_921_075"", ""insurance_921_076"", ""insurance_921_077"", ""insurance_921_078"", ""insurance_921_079"", ""insurance_921_080"", ""insurance_921_081"", ""insurance_921_082"", ""insurance_921_083"", ""insurance_921_084"", ""insurance_921_085"", ""insurance_921_086"", ""insurance_921_087"", ""insurance_921_088"", ""insurance_921_089""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. This is Brandon. How can I help you?"", ""I'm, calling to find out about your pet insurance."", ""Not a problem. I can help you with that."", ""Thanks."", ""Do you already have an account with us?"", ""No. This is the first time I've called."", ""Ok. No problem. We'll get you set up."", ""Thanks."", ""Can I get your name?"", ""Diego."", ""Thanks, Diego. So, did you get a chance to look at the different plans online?"", ""I skimmed over it, but not in detail."", ""Ok. No problem. I can walk you through it."", ""Thanks."", ""#Mhm. First, we have our Petcare Basic, which is a plan that provides for a fifty percent discount on vets visits, prescription medications, and a seventy percent discount on vaccinations."", ""Ok. Hang on. I'm writing this down."", ""No problem. Let me know when you're ready."", ""Ok. Ready."", ""Ok. The second plan we have is called Petcare Preferred that provides for an eighty percent discount on vets visits, and prescription medications. Also, vaccinations and one annual well-visit is included, free."", ""Nice. Ok. How much for each?"", ""The Basic is five hundred a year and the Preferred is, a thousand a year."", ""Ok. Well, I think I could afford the Basic plan."", ""Great. It's a good plan. Gives you some help with the visits."", ""Right. Ok, I'll sign up for that one."", ""Alright. Let me pull up the enrollment page. One moment."", ""#Mhm."", ""Diego, what's your last name?"", ""Fernandez. Do you want me to spell it?"", ""That's ok. I think I got it."", ""Ok."", ""And, your birthdate?"", ""March twenty two, ninety seven."", ""Ninety seven. Thanks. What's your mailing address?"", ""#Um, it's five two seven seven Oak Street, Canner, Texas, seven three one one eight."", ""Ok. Five two seven seven Oak Street, Canner, Texas, seven three one one eight?"", ""#Yep."", ""Thanks. And, a good number for you?"", ""Three two zero, four seven three, nine nine eight seven."", ""Three two zero, four seven three, nine nine eight seven?"", ""Yes."", ""And, your email address?"", ""Diego r. nine nine at gmail dot com."", ""Thanks. D.i.e.g.o.r. nine nine at gmail dot com. What's your pet's name?"", ""Pirata."", ""What does that mean?"", ""It means pirate or sea dog."", ""How did she get that name?"", ""Well, we adopted her from the shelter and she had lost an eye, her left eye, so, and she was wearing a patch, you know, like a pirate. I kept saying Pirata and it just stuck."", ""It's so cute!"", ""Yeah. She's a character!"", ""What is her breed?"", ""Well, they weren't totally sure, but what's on her adoption certificate is pug and chiuaua."", ""#Huh. Is her nose smushed?"", ""Yeah, a little, but what's wild is her ears! She's got a pudgy little body with radars for ears."", ""That's gotta be a site."", ""#Oh, it is. Plus, with her one missing eye. Let's just say, she's not very pretty."", ""#Ah. I bet she loves you, though, for rescuing her."", ""Kind of. She thinks she's queen of the castle."", ""Spunky!"", ""For sure, spunky."", ""Ok, so I'm at the point where I can take a card from you to take a payment today."", ""Sure. One second. I'll get it."", ""Ok. And, I can sign you up for automatic payments or electronic billing if you'd like."", ""Sure. Here it is. Ready?"", ""#Yep. Go ahead."", ""It's a Visa."", ""#Mhm."", ""Four two seven zero, nine nine one eight, five two four six, eight seven two five."", ""Ok, I'll repeat, four two seven zero, nine nine one eight, five two four six, eight seven two five?"", ""That's right."", ""The expiration, please?"", ""#Um, it's twelve of twenty five."", ""Ok. Thanks. I'll go ahead and put this payment through. Did you want monthly payments or every six months?"", ""Once a month is fine."", ""Great. Let me set that up."", ""#Mhm."", ""Ok. You are enrolled for the Petcare Basic plan and the first payment will come out now and future payments will process at the first of each month."", ""Ok. Thanks."", ""Also, you'll get an email confirmation of your new plan and a different email for the receipt of your payment."", ""Thanks."", ""Is there anything more I can do today?"", ""So, what is the monthly payment. I didn't write it down."", ""Sure. It's fourty one sixty six."", ""Perfect. Thanks so much."", ""My please. Anything else, Diego?"", ""No. Thanks. That's it."", ""Ok, well, thanks for calling Rivertown Insurance. Enjoy your new friend and have a good day."", ""Thanks. You, too, I mean have a good day."", ""Right. Thanks. Bye."", ""Bye Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
922,"{""dialogue_id"": ""922"", ""turns"": {""turn_id"": [""insurance_922_000"", ""insurance_922_001"", ""insurance_922_002"", ""insurance_922_003"", ""insurance_922_004"", ""insurance_922_005"", ""insurance_922_006"", ""insurance_922_007"", ""insurance_922_008"", ""insurance_922_009"", ""insurance_922_010"", ""insurance_922_011"", ""insurance_922_012"", ""insurance_922_013"", ""insurance_922_014"", ""insurance_922_015"", ""insurance_922_016"", ""insurance_922_017"", ""insurance_922_018"", ""insurance_922_019"", ""insurance_922_020"", ""insurance_922_021"", ""insurance_922_022"", ""insurance_922_023"", ""insurance_922_024"", ""insurance_922_025"", ""insurance_922_026"", ""insurance_922_027"", ""insurance_922_028"", ""insurance_922_029"", ""insurance_922_030"", ""insurance_922_031"", ""insurance_922_032"", ""insurance_922_033"", ""insurance_922_034"", ""insurance_922_035"", ""insurance_922_036"", ""insurance_922_037"", ""insurance_922_038"", ""insurance_922_039"", ""insurance_922_040"", ""insurance_922_041"", ""insurance_922_042"", ""insurance_922_043"", ""insurance_922_044"", ""insurance_922_045"", ""insurance_922_046"", ""insurance_922_047"", ""insurance_922_048"", ""insurance_922_049"", ""insurance_922_050"", ""insurance_922_051"", ""insurance_922_052"", ""insurance_922_053"", ""insurance_922_054"", ""insurance_922_055"", ""insurance_922_056"", ""insurance_922_057"", ""insurance_922_058"", ""insurance_922_059"", ""insurance_922_060"", ""insurance_922_061"", ""insurance_922_062"", ""insurance_922_063"", ""insurance_922_064"", ""insurance_922_065"", ""insurance_922_066"", ""insurance_922_067"", ""insurance_922_068"", ""insurance_922_069"", ""insurance_922_070"", ""insurance_922_071"", ""insurance_922_072"", ""insurance_922_073"", ""insurance_922_074"", ""insurance_922_075""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. My name is Ken. How are you today?"", ""Hi. I'm good. #Um, how are you?"", ""I'm great. Thanks for asking. What can I do for you?"", ""I need to change my card on file. I just got a new one."", ""#Oh. Sure. Not a problem at all."", ""Thanks."", ""Can I get your name and birthdate, please?"", ""Yeah. Brad Colter."", ""#Mhm."", ""Birthdate is August twenty second, nineteen ninety."", ""August two two, one nine nine zero. Thanks."", ""#Mhm."", ""Brad, I'll need to verify your account with one of your security questions, ok?"", ""Shoot."", ""What was the name of your first pet?"", ""Chewy."", ""Great. Thanks. Now, which account are you calling about?"", ""Account?"", ""Sorry. #Um, I meant plan. I show that you have condo insurance, auto insurance, and pet insurance with us."", ""Well, I guess I would need to change all of them since my card is a completely different number."", ""Yes. Of course, I'm sorry, I wasn't thinking."", ""No worries. Long day?"", ""Well, my shift is over in about thirty minutes, so I'm at the tail end of it. I am pretty tired. Sorry."", ""No problem, really."", ""Thanks for understanding."", ""Of course. I work strange hours, so I totally get it."", ""#Oh. What do you do?"", ""I'm a nurse, so, you know, my hours change constantly."", ""I bet. What kind of nurse are you? I know some are specialized."", ""Right. I work in surgery nurse, neuro surgery."", ""#Wow. That must be fascinating."", ""Exactly why I do it. Definitely not for the great hours. ."", ""Right. It sounds like exciting work. One of my sisters is a nurse."", ""#Oh, so that's why you knew about the specializing and all."", ""Yeah. She works in o.b.g.y.n."", ""Got it. There are a lot of us out there. ."", ""The world needs you for sure."", ""Sure does."", ""Now, Brad, let's get this payment updated."", ""Ok."", ""What is the number on your new card?"", ""#Um, it's a Visa."", ""Ok. Thanks."", ""And, the number is four one six eight, seven nine three two, five five two seven, zero one two eight."", ""Great. Let me repeat, four one six eight, seven nine three two, five five two seven, zero one two eight?"", ""#Yep."", ""And, the expiration?"", ""Eleven twenty three."", ""Got it. Thanks."", ""#Mhm."", ""What's the number on the back?"", ""Three four seven."", ""Three four seven. Thanks."", ""#Mhm."", ""Ok. Give me one second to update this. I need to make sure I get all the accounts update."", ""Thanks."", ""Can I put you on a quick hold while I do this?"", ""Sure. Go ahead."", ""Thanks. One moment. Ok, Brad?"", ""#Yep, I'm here."", ""Alright. You're all set. The card number has been updated on all three of your accounts."", ""Ok."", ""You'll receive an email confirmation and your next payment will go through this card."", ""Great. Thanks for your help."", ""My pleasure. And, next time, did you know that you can update your payment method online, on your account online?"", ""#Oh. Nice. That would probably be quicker if I need to."", ""Yes. I'm happy to help any time, but for you, it might be quicker and more convenient since you can do it any time."", ""Right."", ""You wouldn't have to wait for business hours to take care of it."", ""I get it and it makes way more sense. Thanks."", ""My pleasure. Is there anything else I can do for you today?"", ""No, that'll do it."", ""Fantastic. Thanks for calling Rivertown Insurance and I wish you a good week."", ""Thanks, you, too."", ""Thanks. Good bye."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
923,"{""dialogue_id"": ""923"", ""turns"": {""turn_id"": [""insurance_923_000"", ""insurance_923_001"", ""insurance_923_002"", ""insurance_923_003"", ""insurance_923_004"", ""insurance_923_005"", ""insurance_923_006"", ""insurance_923_007"", ""insurance_923_008"", ""insurance_923_009"", ""insurance_923_010"", ""insurance_923_011"", ""insurance_923_012"", ""insurance_923_013"", ""insurance_923_014"", ""insurance_923_015"", ""insurance_923_016"", ""insurance_923_017"", ""insurance_923_018"", ""insurance_923_019"", ""insurance_923_020"", ""insurance_923_021"", ""insurance_923_022"", ""insurance_923_023"", ""insurance_923_024"", ""insurance_923_025"", ""insurance_923_026"", ""insurance_923_027"", ""insurance_923_028"", ""insurance_923_029"", ""insurance_923_030"", ""insurance_923_031"", ""insurance_923_032"", ""insurance_923_033"", ""insurance_923_034"", ""insurance_923_035"", ""insurance_923_036"", ""insurance_923_037"", ""insurance_923_038"", ""insurance_923_039"", ""insurance_923_040"", ""insurance_923_041"", ""insurance_923_042"", ""insurance_923_043"", ""insurance_923_044"", ""insurance_923_045"", ""insurance_923_046"", ""insurance_923_047"", ""insurance_923_048"", ""insurance_923_049"", ""insurance_923_050"", ""insurance_923_051"", ""insurance_923_052"", ""insurance_923_053"", ""insurance_923_054"", ""insurance_923_055"", ""insurance_923_056"", ""insurance_923_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hello thanks for holding. This is Frank with Rivertown Insurance. How can I help you today?"", ""Hi yes I need to purchase some pet insurance."", ""Ok great! I would be more than happy to help you with that. Can I get your name?"", ""Sure. my name is Penny."", ""Thanks Penny. What is your last name?"", ""Oh ya last name is Brown."", ""Great. So are you familiar with our pet plans? Or would you like me to go over them with you?"", ""So ya I did look at your website and tried to buy a plan through there but ya it wasn't really working for me. That's why I called so."", ""OK well I am happy to help you over th phone. There are two plans available for your pet. We have petcare basic and petcare preferred."", ""Oh ya I want the basic one. The cheapest one right? ."", ""Yes the petcare basic plan is five hundred dollars a year. We of course can split that up into monthly payments for you if you'd like?"", ""Ok. Ya actually I want to like just pay the whole thing up front. Just get it out of the way."", ""Ok sounds good. Well let's get started with getting some information from you. Let's see first can I can your date of birth Penny?"", ""Oh yep ok it is five four nineteen ninety eight."", ""OK so I have May fourth nineteen ninety eight. Next I will need your social security number please."", ""uh ya it's five four six two two one zero nine eight."", ""Ok so that's five four six two two one zero nine eight?"", ""yep!"", ""OK now lets set up a security question for you. I can give you a few options. First option is what high school did you attend.."", ""ya let's just do that one."", ""Ok. What high school should I put down for you."", ""Hillside High."", ""Ok got it. Next I will need your email address so I can send you your account info and you can access all your information."", ""sure it's penpen at xyz dot com."", ""ok so I have P E N P E N at xyz dot com?"", ""yep thats right."", ""Ok great. Now I would love to get some information about your pet. Can you please tell me about your pet?"", ""uh sure! He is a golden retreiver and the sweetest guy you'll ever meet ."", ""Aw I love goldies. How old is he?"", ""He just turned three!"", ""Can I have his date of birth?"", ""Sure I mean I am not really sure since we rescued him but we always put it doen as one one twenty nineteen."", ""Ok that works! So I will be emailing you some further information for you to sign and fill out. This will include information from his vet and vaccine resords."", ""ok sure. How soon do you need that back?"", ""Really as soon as possible. I can get things started today and take payment but if w don't get the information back and signed in three zero days your account is at risk of cancelation."", ""Ok I can probably take him to the vet next week and get everything back to you pretty quick."", ""Wonderful. One more thing I almost forgot! Can you tell me your pet's name?"", ""His name is Hank."", ""Great name! Hank will be in good hands with Rivertown insurance. Last but not least we an get that payment taken care of if you are ready?"", ""ok. Ya do you mind holding on for a second? I have to find my wallet it was it ya it was just here. Can you hold for a sec?"", ""Sure I can hold."", ""Thanks I will be right back."", ""No problem."", ""Hello? I am back."", ""Hi Penny. I am here."", ""Ok have my card ready."", ""Great go ahead and read me the card number on the front."", ""It's four six three two seven six five one nine eight eight seven two one four four three."", ""Okay and expiration date?"", ""uh four twenty seven."", ""and now the cvv code for the card?"", ""um it's seven four three."", ""OK I will be charging five hundred dollars for Hank's basic pet care plan. His coverage will begin tomorrow and you will be receiving additional information in few minutes about your account."", ""ok cool. Thanks."", ""Is there anything else I can help you with today?"", ""Nope. Thats all. Thanks."", ""Okay well then you have a great rest of your day!"", ""Ya you too. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
924,"{""dialogue_id"": ""924"", ""turns"": {""turn_id"": [""insurance_924_000"", ""insurance_924_001"", ""insurance_924_002"", ""insurance_924_003"", ""insurance_924_004"", ""insurance_924_005"", ""insurance_924_006"", ""insurance_924_007"", ""insurance_924_008"", ""insurance_924_009"", ""insurance_924_010"", ""insurance_924_011"", ""insurance_924_012"", ""insurance_924_013"", ""insurance_924_014"", ""insurance_924_015"", ""insurance_924_016"", ""insurance_924_017"", ""insurance_924_018"", ""insurance_924_019"", ""insurance_924_020"", ""insurance_924_021"", ""insurance_924_022"", ""insurance_924_023"", ""insurance_924_024"", ""insurance_924_025"", ""insurance_924_026"", ""insurance_924_027"", ""insurance_924_028"", ""insurance_924_029"", ""insurance_924_030"", ""insurance_924_031"", ""insurance_924_032"", ""insurance_924_033"", ""insurance_924_034"", ""insurance_924_035"", ""insurance_924_036"", ""insurance_924_037"", ""insurance_924_038"", ""insurance_924_039"", ""insurance_924_040"", ""insurance_924_041"", ""insurance_924_042"", ""insurance_924_043"", ""insurance_924_044"", ""insurance_924_045"", ""insurance_924_046"", ""insurance_924_047"", ""insurance_924_048"", ""insurance_924_049"", ""insurance_924_050"", ""insurance_924_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown! This is Charity. What's your name?"", ""Hi. #Um, it's Sam, Samantha."", ""Samantha, what's your last name?"", ""Miller."", ""Ok. Easy enough. Thanks. Your birthdate?"", ""July thirty first, two thousand."", ""Thanks. Two thousand."", ""#Mhm."", ""And, to verify your account, what's the name of your childhood best friend?"", ""Giles."", ""Thanks for verifying. Now, I've got your account pulled up. How can I help?"", ""Well, I got this email that says, well I get my payments, are made, they're automatic and I noticed the payment was higher than usualy, so I went online, and saw a weird charge."", ""Ok. How much was the charge?"", ""Sixteen something."", ""Ok. I see that and it looks like that is for your renters policy."", ""I don't have renters insurance!"", ""#Uh-oh. That's not good. I show that you do, and you have auto."", ""Yes. Yes, that one's right, but I don't have renters."", ""Let me look into this. One moment."", ""#Mhm."", ""Are you still there, Sam?"", ""Yeah. I'm here."", ""Ok, it looks like you called in last week and enrolled in renters insurance. Actually, it looks like you did it online. Does that sound familiar?"", ""No, no, I only got a quote."", ""#Hm. It looks like you actually signed up. Is it possible that you accidentally signed up?"", ""#Oh, who knows. Your site isn't that easy to figure out, even for me."", ""I'm so sorry for the inconvenience. I can stop the policy now, if you'd like."", ""Well, yes! I didn't sign up for it."", ""Ok. Well, give me, just a moment and I will get this canceled."", ""I better not, will you refund the payment for that?"", ""#Oh, I'm not sure I can do that. I'll need to put you on hold for a couple of minutes while I consult with my colleague."", ""Ok."", ""One moment, please."", ""#Mhm."", ""Ok, Sam?"", ""I'm here."", ""Sorry for the wait. My supervisor says that we credit that to you on next month's bill."", ""You can't refund me?"", ""Unfortunately, because it was an automatic payment, we can't. I'm sorry."", ""I'm on a budget, you know."", ""I understand, but I'm sorry, there's nothing I can do to process refunds. #Uh, we just can't process refunds for automatic payments."", ""Whatever. Fine. So, a credit next month?"", ""Yes. I'm working on that right now."", ""Fine."", ""Ok. You're all set and I'm so sorry for the inconvenience, Sam."", ""Ok. Thanks."", ""Is there anything else I can do for you?"", ""No. That's it."", ""Have a good day and thanks for calling Rivertown Insurance."", ""#Yep. Thanks. You, too."", ""Thanks. Bye bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
925,"{""dialogue_id"": ""925"", ""turns"": {""turn_id"": [""insurance_925_000"", ""insurance_925_001"", ""insurance_925_002"", ""insurance_925_003"", ""insurance_925_004"", ""insurance_925_005"", ""insurance_925_006"", ""insurance_925_007"", ""insurance_925_008"", ""insurance_925_009"", ""insurance_925_010"", ""insurance_925_011"", ""insurance_925_012"", ""insurance_925_013"", ""insurance_925_014"", ""insurance_925_015"", ""insurance_925_016"", ""insurance_925_017"", ""insurance_925_018"", ""insurance_925_019"", ""insurance_925_020"", ""insurance_925_021"", ""insurance_925_022"", ""insurance_925_023"", ""insurance_925_024"", ""insurance_925_025"", ""insurance_925_026"", ""insurance_925_027"", ""insurance_925_028"", ""insurance_925_029"", ""insurance_925_030"", ""insurance_925_031"", ""insurance_925_032"", ""insurance_925_033"", ""insurance_925_034"", ""insurance_925_035"", ""insurance_925_036"", ""insurance_925_037"", ""insurance_925_038"", ""insurance_925_039"", ""insurance_925_040"", ""insurance_925_041"", ""insurance_925_042"", ""insurance_925_043"", ""insurance_925_044"", ""insurance_925_045"", ""insurance_925_046"", ""insurance_925_047"", ""insurance_925_048"", ""insurance_925_049"", ""insurance_925_050"", ""insurance_925_051"", ""insurance_925_052"", ""insurance_925_053"", ""insurance_925_054"", ""insurance_925_055"", ""insurance_925_056"", ""insurance_925_057"", ""insurance_925_058"", ""insurance_925_059"", ""insurance_925_060"", ""insurance_925_061"", ""insurance_925_062"", ""insurance_925_063"", ""insurance_925_064"", ""insurance_925_065"", ""insurance_925_066"", ""insurance_925_067"", ""insurance_925_068"", ""insurance_925_069"", ""insurance_925_070"", ""insurance_925_071"", ""insurance_925_072"", ""insurance_925_073"", ""insurance_925_074"", ""insurance_925_075"", ""insurance_925_076"", ""insurance_925_077"", ""insurance_925_078"", ""insurance_925_079"", ""insurance_925_080"", ""insurance_925_081"", ""insurance_925_082"", ""insurance_925_083"", ""insurance_925_084"", ""insurance_925_085"", ""insurance_925_086"", ""insurance_925_087"", ""insurance_925_088"", ""insurance_925_089"", ""insurance_925_090"", ""insurance_925_091"", ""insurance_925_092"", ""insurance_925_093"", ""insurance_925_094"", ""insurance_925_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance."", ""Hi."", ""I'm Tyler. How can I help you today?"", ""#Um. I'm calling to see if my payment went through."", ""Ok. I can help with that."", ""Thanks."", ""#Uh, I'll need to pull up your account. What's your name?"", ""Henry Boggs."", ""Two g.'s?"", ""Yes."", ""Ok, Henry. What's your address?"", ""It's seven two three North Woodland Road."", ""Ok. Here you are. I need to verify your account."", ""Ok."", ""What's your zip code?"", ""#Um, five two six six three."", ""Five two six six three. Got it. And, a security question. What's your mother's maiden name?"", ""Mercer."", ""Great. Thanks for verifying."", ""Sure."", ""Now, let's see about your payment. Do you have automatic payments set up?"", ""No. I just pay it online every month."", ""Ok. #Um, well, I see that there was a partial payment of eight dollars and thirty three cents."", ""What? That's not right! It's supposed to be eighty three thirty three."", ""Yes. I see that. Let's see, is it, possible that you accidentally left out the nine when you typed in the payment?"", ""#Oh. I see what you mean. I suppose so."", ""Well, it's not a problem. We can process the remaining payment now if you'd like."", ""Sure. Yeah. #Wow. How could that have happened. #Oh well."", ""No worries. You're still in the grace period to make an on time payment. Really, no worries."", ""Ok. Good. Thanks."", ""Sure. Give me a second to pull up the payment page."", ""Ok."", ""Ok, so I see you have a card on file."", ""Yes."", ""Do you want to use that card?"", ""#Uh, yeah, it's the only one I have. ."", ""Ok. No problem."", ""."", ""The card I see is four seven two zero, zero zero eight nine, six seven one zero, three three four nine?"", ""#Uh, three three four nine. #Yep. That's it."", ""Ok. And, expiration of eleven twenty three?"", ""#Yep. That's right."", ""Thanks. And, the number on the back I have is six o. four."", ""Six o. four. Yep. Right."", ""Thanks. So, give me a minute to calculate the total."", ""#Mhm."", ""It will be a remainder of seventy five dollars. Ok?"", ""Good. Ok."", ""Now, it looks like you're not on automatic payments and you're still getting a paper bill. Is that correct?"", ""Yeah. That's right."", ""Did you know that we give a five percent discount if you sign up for both automatic payments and electronic billing?"", ""#Oh. Nice. I didn't know."", ""Did you want to do that today?"", ""#Um, will it save me five percent today?"", ""#Yep. I can take it off today."", ""Let's do it."", ""Great!"", ""So, what will my total be from now on, and, total today?"", ""Your payment will be seventy nine sixteen and, today's total will be. Hang on. Let me calculate."", ""Sure."", ""Seventy eighty three. A total of seventy dollars and eighty three cents."", ""Great. Thanks."", ""Ok. I'll process this. Seventy eighty three. Done."", ""Thanks."", ""No problem."", ""So, does my payment come out the same time I used to pay online?"", ""Well, I'm not sure when you were used to paying your bill, but we process automatic payments on the first of every month."", ""Ok. Got it."", ""You'll receive an email confirmation when the payment is processed. #Oh, and, you'll see a notification in your email when they are getting ready to process your payment."", ""#Oh. Ok. Like a reminder?"", ""Yes, a reminder."", ""Good. Ok. So, this month, even though the payment didn't go through, I won't get a late fee?"", ""No, you're still within the grace period, so no. No late fee."", ""Great. I was worried about that."", ""I understand. Late fees are no fun."", ""For sure."", ""So, is there anything else I can do for you today?"", ""#Uh, you guys do life insurance, right?"", ""Yes, we do."", ""#Uh, because my friend told me I should look into it since I'm getting older. ."", ""Aren't we all?"", ""Yeah. Really. #Uh, do you think I should get some?"", ""#Oh, well, that's a really personal decision, but I can help by pointing you in the right direction."", ""Ok. Thanks."", ""Since you already have an account, just go onto our site, log in, then on the menu to the left, find Life Insurance, click on that, then it will pull up the life page. There you'll be able to, look over what we have to offer. Like the different plans and coverage for each one."", ""Got it. #Uh, thanks, yeah, I'll look it over. Do I need to call back if I want some?"", ""You certainly could, but you can enroll online if you'd prefer."", ""Do they have a form?"", ""#Yep. Just click on the words more info on any of the plans and it will guide you through the steps."", ""#Oh perfect. Life insurance one o. one. ."", ""Yes, it's really user friendly. You shouldn't have a problem. Is there anything more, Henry?"", ""#Nope. That'll do it."", ""Great! Take care and thanks for trusting Rivertown Insurance. Have a good rest of your day."", ""Thanks. You, too."", ""Thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""CheckPaymentStatus""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
926,"{""dialogue_id"": ""926"", ""turns"": {""turn_id"": [""insurance_926_000"", ""insurance_926_001"", ""insurance_926_002"", ""insurance_926_003"", ""insurance_926_004"", ""insurance_926_005"", ""insurance_926_006"", ""insurance_926_007"", ""insurance_926_008"", ""insurance_926_009"", ""insurance_926_010"", ""insurance_926_011"", ""insurance_926_012"", ""insurance_926_013"", ""insurance_926_014"", ""insurance_926_015"", ""insurance_926_016"", ""insurance_926_017"", ""insurance_926_018"", ""insurance_926_019"", ""insurance_926_020"", ""insurance_926_021"", ""insurance_926_022"", ""insurance_926_023"", ""insurance_926_024"", ""insurance_926_025"", ""insurance_926_026"", ""insurance_926_027"", ""insurance_926_028"", ""insurance_926_029"", ""insurance_926_030"", ""insurance_926_031"", ""insurance_926_032"", ""insurance_926_033"", ""insurance_926_034"", ""insurance_926_035"", ""insurance_926_036"", ""insurance_926_037"", ""insurance_926_038"", ""insurance_926_039"", ""insurance_926_040"", ""insurance_926_041"", ""insurance_926_042"", ""insurance_926_043"", ""insurance_926_044"", ""insurance_926_045"", ""insurance_926_046"", ""insurance_926_047"", ""insurance_926_048"", ""insurance_926_049"", ""insurance_926_050"", ""insurance_926_051"", ""insurance_926_052"", ""insurance_926_053"", ""insurance_926_054"", ""insurance_926_055"", ""insurance_926_056"", ""insurance_926_057"", ""insurance_926_058"", ""insurance_926_059"", ""insurance_926_060"", ""insurance_926_061"", ""insurance_926_062"", ""insurance_926_063"", ""insurance_926_064"", ""insurance_926_065"", ""insurance_926_066"", ""insurance_926_067"", ""insurance_926_068"", ""insurance_926_069"", ""insurance_926_070"", ""insurance_926_071"", ""insurance_926_072"", ""insurance_926_073"", ""insurance_926_074"", ""insurance_926_075"", ""insurance_926_076"", ""insurance_926_077"", ""insurance_926_078"", ""insurance_926_079"", ""insurance_926_080"", ""insurance_926_081"", ""insurance_926_082"", ""insurance_926_083"", ""insurance_926_084"", ""insurance_926_085"", ""insurance_926_086"", ""insurance_926_087"", ""insurance_926_088"", ""insurance_926_089"", ""insurance_926_090"", ""insurance_926_091"", ""insurance_926_092"", ""insurance_926_093"", ""insurance_926_094"", ""insurance_926_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning. This is Rivertown Insurance. I'm Daniel. How can I help today?"", ""Hi. My name is Mason. I'm calling to find out how much your condo insurance is."", ""Ok. I can help with this. Do you have an account with us already?"", ""No, but my friend does and she said you guys are pretty good."", ""Good to hear. I think we have some pretty great things to offer."", ""Good. She has your condo insurance, too. The one for about six hundred a year. That's the one I want more info about."", ""Alright. Can I get your last name Mason?"", ""It's Hamilton."", ""Thank you. And, Mason, in case we get disconnected, can a get a good phone number for you."", ""Yes, it's four nine zero, six four one, one two six four."", ""Four nine zero, six four one, one two six four."", ""Yes."", ""Thank you. #Um, we have two different condo plans. One is our Condo Basic and one is our Condo Preferred and, the one your friend mentioned to you."", ""Ok. She said the one she has covers up to seventy five thousand dollars."", ""That is our Condo Basic plan. Our Condo Preferred covers up to one hundred twenty five thousand."", ""#Oh. Well, how much is the Basic?"", ""It is five hundred a year."", ""So, it sounds like the Preferred is a better, deal. More coverage."", ""It is more coverage, but it does cost a bit more than the Basic. I'm not sure I'd say on I'd say one is better than the other. It just really depends on how much coverage you need."", ""Well, maybe she doesn't know, forgot what her plan was. I'm not sure what I'm gonna need anyway."", ""Have you moved already?"", ""Will be. Next week."", ""Ok. How large is your condo? Square footage."", ""#Um, it's about nine hundred square feet."", ""Ok. And, how many beds and baths?"", ""Two bedroomiss One bath."", ""Ok. And, do you have a living room."", ""Yes."", ""Dining room?"", ""No, just a little breakfast area, but it's like part of the living room. The kitchen and living room are like one big room."", ""Ok. And it's a full kitchen?"", ""Yeah. Full kitchen."", ""Ok. And, do you have any expensive equipment or furniture that you will need extra coverage for?"", ""I have an expensive theater system, like, like for entertainment. TV, DVD, gaming stuff, huge speaker system, you know for watching movies and stuff. I spent a lot of money on it."", ""Ok, what would you say the cost of all the equipment would be?"", ""Probably around, six or seven thousand dollars. I've still got all the receipts."", ""#Oh, good. Keep those. They'll come in handy if we ever need to replace any of your items."", ""Ok. I can do that."", ""So, anything else that is out of the ordinary, more expensive than usual?"", ""No, that's really it. I have a guitar, but it's just, probably less than five hundred dollars."", ""Ok. So, I think the Basic plan will still cover everything for you."", ""Ok, and you said that's around five hundred?"", ""Yes. Per year."", ""Ok. That will probably work."", ""Alright. Would you like to enroll today or I can send the quote to an email address for you."", ""I think I'll go with that. I can always change it, right?"", ""Yes. We can always bump you up to the Preferred plan if you think that would be better for you down the road."", ""Ok. Good. Let's do it, then."", ""Ok. One second while I pull up the enrollment page."", ""#Mhm."", ""So, Mason Hamilton. What's your address, mailing, the condo address?"", ""One eight one Steller River Road, unit eighteen, Northland, Michigan, five six two four nine."", ""One eight one Steller River Road, unit eighteen, Northland, Michigan, five six two four five?"", ""Nine. Five six two four nine."", ""Got it. Thanks."", ""#Mhm."", ""Now, I'll need a good phone number for you."", ""It's the one I called you on."", ""#Oh, sorry. We don't have a way to track caller i.d. here."", ""#Oh. Ok. It's five nine one, four two zero, fourteen fourty two."", ""Five nine one, four two zero, one four four two?"", ""Right."", ""Ok, and an email address?"", ""Mason Hams at gmail."", ""Ok, m.a.s.o.n.h.a.m.s. at gmail dot com?"", ""Yeah. That's it."", ""Ok. Your birthdate?"", ""Six eighteen ninety three."", ""June eighteenth, nineteen ninety three. Great. Thanks. Now, your social security number."", ""Yeah. #Um, it's five zero zero, four eight, two one two eight."", ""Five zero zero, four eight, two one two eight. Ok. #Um, and, now I'll need your card number."", ""#Oh. For payment. Right. Is it monthly?"", ""Yes. We can add automatic payments to your account."", ""Great. That'll help. I have enough to remember these days."", ""I understand. We can also sign you up for electronic billing if that would, be helpful."", ""Yes. The less paper, the better."", ""Right. Agreed."", ""My card number is, it's a Visa, and it's three one six one, three seven three eight, two two two eight, six five four one."", ""Ok, let me repeat. Three one six one, three seven three eight, two two two eight, six five four one."", ""Yes, and the expiration is ten of twenty three."", ""Got it. And can you, also get me the three digit number on the back?"", ""It's six nine seven."", ""Thank you."", ""#Mhm."", ""Ok, I'll be sending you an email and attached will be your enrollment confirmation."", ""Ok."", ""In that email, there is a link for you to register on our website, that way you can, check on your account and see the other products we offer. Your payments will process the first of every month. Today's payment will cover the remainder of this month, then another payment will process on the first. Make sense?"", ""#Yep. Sounds great! Will the proof of insurance be in that mail because I need to get the information to the condo complex."", ""You can, download the attachment from the email I'll send you, or, you can register online and send the full policy to them by downloading it from our website."", ""Got it. Easy enough."", ""Great. Is there anything more I can do for you?"", ""No. That was it. I didn't expect to be signing up today, but I'm glad it's done."", ""Good! I'm glad we could help. You take care now and thanks for calling Rivertown Insurance."", ""Thanks. Have a good day."", ""You, too. Bye bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""GetQuote""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
927,"{""dialogue_id"": ""927"", ""turns"": {""turn_id"": [""insurance_927_000"", ""insurance_927_001"", ""insurance_927_002"", ""insurance_927_003"", ""insurance_927_004"", ""insurance_927_005"", ""insurance_927_006"", ""insurance_927_007"", ""insurance_927_008"", ""insurance_927_009"", ""insurance_927_010"", ""insurance_927_011"", ""insurance_927_012"", ""insurance_927_013"", ""insurance_927_014"", ""insurance_927_015"", ""insurance_927_016"", ""insurance_927_017"", ""insurance_927_018"", ""insurance_927_019"", ""insurance_927_020"", ""insurance_927_021"", ""insurance_927_022"", ""insurance_927_023"", ""insurance_927_024"", ""insurance_927_025"", ""insurance_927_026"", ""insurance_927_027"", ""insurance_927_028"", ""insurance_927_029"", ""insurance_927_030"", ""insurance_927_031"", ""insurance_927_032"", ""insurance_927_033"", ""insurance_927_034"", ""insurance_927_035"", ""insurance_927_036"", ""insurance_927_037"", ""insurance_927_038"", ""insurance_927_039"", ""insurance_927_040"", ""insurance_927_041"", ""insurance_927_042"", ""insurance_927_043"", ""insurance_927_044"", ""insurance_927_045"", ""insurance_927_046"", ""insurance_927_047"", ""insurance_927_048"", ""insurance_927_049"", ""insurance_927_050"", ""insurance_927_051"", ""insurance_927_052"", ""insurance_927_053"", ""insurance_927_054"", ""insurance_927_055"", ""insurance_927_056"", ""insurance_927_057"", ""insurance_927_058"", ""insurance_927_059"", ""insurance_927_060"", ""insurance_927_061"", ""insurance_927_062"", ""insurance_927_063"", ""insurance_927_064"", ""insurance_927_065"", ""insurance_927_066"", ""insurance_927_067"", ""insurance_927_068"", ""insurance_927_069"", ""insurance_927_070"", ""insurance_927_071"", ""insurance_927_072"", ""insurance_927_073"", ""insurance_927_074""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello! Thanks for calling Rivertown Insurance. This is Mark. What can I do for you?"", ""Hi. #Uh, I have renters insurance with you guys and need to put in a claim."", ""Ok. I can definitely help you with that. #Um, can I get your first and last name?"", ""Yeah. It's Jasper Knolls, k.n.o.l.l.s."", ""Thanks. Thanks for the spelling."", ""No problem."", ""Jasper, what's your address?"", ""#Um, seven two three North First Street, Phoenix Arizona."", ""Seven two three. Ok."", ""Apartment six o. seven."", ""Six zero seven. Thanks. I have your account here."", ""#Mhm."", ""I need to verify your, account by asking one, you one of your security questions."", ""#Yep, go ahead."", ""What is your mother's maiden name?"", ""Marley."", ""Got it. Thanks for verifying. Now, it looks like, Renters, yes, you have the Renters Preferred."", ""#Yep."", ""Ok. So you have a fifty dollard deductible and it looks like you're paid up until the end of this month."", ""Yeah. I'm on automatic payments."", ""I see that. Yes. Ok. Can you tell me what happened? What's been damaged?"", ""Well there was some sort of plumbing leak in the story above me. I guess it was one of the main pipes, so my apartment was flooded on the east side."", ""#Oh, I'm sorry to hear that."", ""Thanks. Yeah, it soaked everything in my living room pretty much."", ""Ok, so your landlord will be taking care of the damage to the structure and your renters will cover the contents of your apartment."", ""Yeah. They've already come by and started ripping out carpet and stuff."", ""Oh good. I know that can get moldy pretty quick."", ""#Yep. It was kind of stinky to begin with."", ""Yuck. That's no good. #Um, so can you give me a list of items off the top of your head that have damage, have been damaged?"", ""Yeah. All my living room furniture, my stereo, tv, and the art on my wall, on that wall. The one that got wet."", ""Ok, can you be more specific about the furniture?"", ""Yes, there's a couch, a loveseat, the lamp table, the coffee table, all my magazines, the bookshelf."", ""Hang on one second. I'm typing while you're giving me the itemiss Magazines, bookshelf. Ok. Go ahead."", ""The books on the bottom shelf of the bookcase, the tv stand and, what else, oh there's a big lamp behind the loveseat."", ""Ok. And, is the artwork on your wall had an appraisal?"", ""#Oh, no it's just something I picked up at Target."", ""#Oh, ok. No problem. Was there any damage to anything else?"", ""No, that's it really. I I think I have some of the old receipts, but not for some of my electronics. Like my Play Station."", ""#Oh. Ok. You didn't mention a Play Station."", ""Sorry. Yeah, the Play Station, p.s. five was next to the tv stand when the hole opened up in the ceiling."", ""Ok. I've got that, too. And were there any other electronics in the tv stand."", ""Just the t.v. and the p.s. five. #Oh! And, the controllers and the v.r. visor."", ""V.r. visor. Ok. Got it. Anything else?"", ""#Nah. I think that's it."", ""Well, if you think of anything else, the adjuster will be out and can add it to the claim. In the meantime, did you take any photos of the damage?"", ""#Oh, yeah. I took a ton of photos."", ""Ok, well, there will be the, claim page, we'll send you an email with a link to the claim page where you can upload the photos for the adjuster to take a look at."", ""Ok."", ""I need to get you an appointment with them."", ""Ok."", ""Let me finish this part of the claim. One moment, please."", ""Yeah."", ""Are you able to live in the apartment while the repairs are taking place?"", ""Yeah. They just come in while I'm at work."", ""Ok. If you need a place to stay, we can add that to the claim."", ""No. No, I'm good."", ""Ok. So, let me pull up the schedule for the adjuster."", ""Ok."", ""It looks like they can come out tomorrow. Is nine a.m. ok?"", ""#Oh, that's fast. Sure."", ""Great. July twenty nine at nine a.m. You'll get an email confirming this time."", ""Thanks."", ""Ok. You're all set. I'll remind you that we'll deduct your deductible from the adjuster's estimate, but you'll see that on the paperwork they'll leave with you. Ok?"", ""#Oh, right. No problem. Do I need to pay for that now?"", ""No, no, not at all. It'll just come off the total from the estimate."", ""Gotcha. Ok. Thanks."", ""No problem. Is there anything more I can do for you?"", ""No, so tomorrow at nine."", ""Yes, nine."", ""Ok. I put it in my phone."", ""Good thinking. Let us know if you have any questions about the process."", ""Ok. Thanks. Will do."", ""Have a great day and thanks for calling Rivertown."", ""Thanks. Bye."", ""Bye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
928,"{""dialogue_id"": ""928"", ""turns"": {""turn_id"": [""insurance_928_000"", ""insurance_928_001"", ""insurance_928_002"", ""insurance_928_003"", ""insurance_928_004"", ""insurance_928_005"", ""insurance_928_006"", ""insurance_928_007"", ""insurance_928_008"", ""insurance_928_009"", ""insurance_928_010"", ""insurance_928_011"", ""insurance_928_012"", ""insurance_928_013"", ""insurance_928_014"", ""insurance_928_015"", ""insurance_928_016"", ""insurance_928_017"", ""insurance_928_018"", ""insurance_928_019"", ""insurance_928_020"", ""insurance_928_021"", ""insurance_928_022"", ""insurance_928_023"", ""insurance_928_024"", ""insurance_928_025"", ""insurance_928_026"", ""insurance_928_027"", ""insurance_928_028"", ""insurance_928_029"", ""insurance_928_030"", ""insurance_928_031"", ""insurance_928_032"", ""insurance_928_033"", ""insurance_928_034"", ""insurance_928_035"", ""insurance_928_036"", ""insurance_928_037"", ""insurance_928_038"", ""insurance_928_039"", ""insurance_928_040"", ""insurance_928_041"", ""insurance_928_042"", ""insurance_928_043"", ""insurance_928_044"", ""insurance_928_045"", ""insurance_928_046"", ""insurance_928_047"", ""insurance_928_048"", ""insurance_928_049"", ""insurance_928_050"", ""insurance_928_051"", ""insurance_928_052"", ""insurance_928_053"", ""insurance_928_054"", ""insurance_928_055"", ""insurance_928_056"", ""insurance_928_057"", ""insurance_928_058"", ""insurance_928_059"", ""insurance_928_060"", ""insurance_928_061"", ""insurance_928_062"", ""insurance_928_063"", ""insurance_928_064"", ""insurance_928_065"", ""insurance_928_066"", ""insurance_928_067"", ""insurance_928_068"", ""insurance_928_069"", ""insurance_928_070"", ""insurance_928_071"", ""insurance_928_072"", ""insurance_928_073"", ""insurance_928_074"", ""insurance_928_075"", ""insurance_928_076"", ""insurance_928_077"", ""insurance_928_078"", ""insurance_928_079"", ""insurance_928_080"", ""insurance_928_081"", ""insurance_928_082"", ""insurance_928_083""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. My name is Bethany and I'm happy to help today."", ""Hi. Thanks."", ""Can I get your name?"", ""Yeah. It's Leon Weber."", ""Leon Weber. Is that one or two b.'s?"", ""Two."", ""Thank you. Can I please get your birthdate?"", ""Yes. It's five seventeen eighty two."", ""Ok. May seventeen nineteen eighty two?"", ""Yes."", ""Ok. Thank you. I need to verify your account."", ""Ok."", ""What's your, the name of your childhood best friend?"", ""#Um, that would be Laney."", ""Ok. Thanks for verifying your account."", ""Sure."", ""So you need proof of insurance?"", ""Yes."", ""I'm happy to help, but did you know you can print it any time you want by downloading it from your account online?"", ""Sure, but I don't have my computer right now and I'm at work."", ""No problem at all. I'm happy to help."", ""Thanks."", ""Do you have a printer?"", ""Yes. At home. I'm not supposed to use the one at work."", ""I understand. I can either email a copy of the policy or."", ""Yeah. Email is fine."", ""Do you need proof of insurance right away?"", ""No, not today. Email is fine."", ""Ok. Email it is. I'm going to need a minute to get this going for you."", ""Thanks. No problem."", ""Bethany?"", ""Yes."", ""It looks like your policy has lapsed."", ""#Oh no. What?"", ""Yes, it looks like this is the second month your payment didn't go through. You shouldn't have received an email last month."", ""#Oh my God. I've been so busy moving and trying to work two jobs that I haven't really checked my email."", ""I understand. The notification was sent out June fifth and again on July third. After the second non-payment, the policy lapses."", ""#Um, is my card on file or my checking?"", ""It looks like your card."", ""Dang, that's probably why."", ""#Hm?"", ""Well, they sent me a new card with a chip and the number was different, so and I forgot to call you guys, change it online."", ""Well, I can certainly reinstate the policy, but I'll need a supervisor's approval to do this."", ""Great! That would be amazing. Thank you."", ""One moment, please, while I, I'll put you on hold while I work with my supervisor to get this done."", ""Ok. Sure."", ""Bethany?"", ""Yes."", ""Thanks for holding."", ""No problem."", ""I got your policy reinstated, but you'll need to pay for the past two months and the late fees to bring your policy to a fully paid status."", ""Ok."", ""So, can we do that today?"", ""Yes."", ""Ok. I'll need your new card number."", ""Hang on. I need to get my purse. It's in my cubicle and I'm in the conference room."", ""Sure."", ""Ok. I'm back. Ready?"", ""Yes, go ahead."", ""It's four seven two zero, one one eight nine, three one two four, five three two eight."", ""Ok. Let me repeat? Four seven two zero, one one eight nine, three one two four, five three two eight?"", ""That's it."", ""Thanks. And, the expiration?"", ""May two thousand twenty three."", ""Twenty three. Ok. And, the security number on the back?"", ""#Uh, it's three two seven."", ""Three two seven. Thanks."", ""#Mhm."", ""It's a Visa?"", ""#Yep. Visa."", ""Thanks. Ok. So, the total today will be two thirty six sixty seven. Can I put that on this card?"", ""#Yep. That works."", ""Ok. One minute."", ""#Mhm."", ""Ok. That went through and you're all set."", ""Thanks so much."", ""Sure. You'll be getting an email with the confirmation of your account change and the policy reinstatement."", ""Great. Thanks for helping me with that."", ""My pleasure. Is there anything more I can do for you today?"", ""No, no that's it. Thanks."", ""I'm happy to do it. Thanks for calling Rivertown Insurance and have a good day."", ""Thank you. You, too."", ""Thanks. Good bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
929,"{""dialogue_id"": ""929"", ""turns"": {""turn_id"": [""insurance_929_000"", ""insurance_929_001"", ""insurance_929_002"", ""insurance_929_003"", ""insurance_929_004"", ""insurance_929_005"", ""insurance_929_006"", ""insurance_929_007"", ""insurance_929_008"", ""insurance_929_009"", ""insurance_929_010"", ""insurance_929_011"", ""insurance_929_012"", ""insurance_929_013"", ""insurance_929_014"", ""insurance_929_015"", ""insurance_929_016"", ""insurance_929_017"", ""insurance_929_018"", ""insurance_929_019"", ""insurance_929_020"", ""insurance_929_021"", ""insurance_929_022"", ""insurance_929_023"", ""insurance_929_024"", ""insurance_929_025"", ""insurance_929_026"", ""insurance_929_027"", ""insurance_929_028"", ""insurance_929_029"", ""insurance_929_030"", ""insurance_929_031"", ""insurance_929_032"", ""insurance_929_033"", ""insurance_929_034"", ""insurance_929_035"", ""insurance_929_036"", ""insurance_929_037"", ""insurance_929_038"", ""insurance_929_039"", ""insurance_929_040"", ""insurance_929_041"", ""insurance_929_042"", ""insurance_929_043"", ""insurance_929_044"", ""insurance_929_045"", ""insurance_929_046"", ""insurance_929_047"", ""insurance_929_048"", ""insurance_929_049"", ""insurance_929_050"", ""insurance_929_051"", ""insurance_929_052"", ""insurance_929_053"", ""insurance_929_054"", ""insurance_929_055"", ""insurance_929_056"", ""insurance_929_057"", ""insurance_929_058"", ""insurance_929_059"", ""insurance_929_060"", ""insurance_929_061"", ""insurance_929_062"", ""insurance_929_063"", ""insurance_929_064"", ""insurance_929_065"", ""insurance_929_066"", ""insurance_929_067"", ""insurance_929_068"", ""insurance_929_069"", ""insurance_929_070"", ""insurance_929_071"", ""insurance_929_072"", ""insurance_929_073"", ""insurance_929_074"", ""insurance_929_075"", ""insurance_929_076"", ""insurance_929_077"", ""insurance_929_078"", ""insurance_929_079"", ""insurance_929_080"", ""insurance_929_081"", ""insurance_929_082"", ""insurance_929_083"", ""insurance_929_084"", ""insurance_929_085"", ""insurance_929_086"", ""insurance_929_087"", ""insurance_929_088"", ""insurance_929_089"", ""insurance_929_090"", ""insurance_929_091"", ""insurance_929_092"", ""insurance_929_093""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. My name is Kevin. How can I help you?"", ""#Um, hi. I need to cancel my life insurance."", ""Ok. I can help you with that."", ""Thanks."", ""#Um, I'll need to get some information from you to pull up your account."", ""Sounds good."", ""Can you please give me your name?"", ""Joe Hastings."", ""Would it be Joe, or, Joseph on your account?"", ""#Oh, Joseph."", ""Thank you. Now, your birthdate, please."", ""#Um, nine fifteen ninety three."", ""September fifteenth, nineteen ninety three. Good. Thanks."", ""#Mhm."", ""Ok. And, your zip code?"", ""Zip. #Um six seven three two five."", ""Three two five. Got it and I see your account here. I'll need to verify by asking you, one of your security questions, ok?"", ""Yeah. Go ahead."", ""What was the name of your favorite teacher?"", ""Misses Robinson."", ""Great. Thanks for confirming."", ""#Mhm."", ""So, it looks like you have the Whole Life plan."", ""#Yep."", ""And, you want to cancel?"", ""Yeah."", ""May I ask why?"", ""#Uh, well, I was laid off due to COVID and my unemployment is barely enough to pay my bills."", ""#Oh, gosh. I'm so sorry to hear this."", ""Yeah, it sucks."", ""You're not the first person I've heard this from. It seems like everyone is going through something right now."", ""Yeah. I just hope I can find, something, a job, or anything, soon."", ""My best wishes to you, Kevin."", ""#Mhm. Thanks."", ""[clears throat] I'm happy to cancel this for you, but before I do, I want to make sure you know about our Term Life plan."", ""Term Life?"", ""Yeah. It's something that would provide you with coverage while you're looking for employment, but it's a lot cheaper than the Whole Life."", ""So, how much is it?"", ""Well, let's see, for you, the annual cost is three hundred."", ""#Hm. What's that monthly?"", ""It's twenty five a month."", ""#Hm. I might be able to swing that."", ""#Oh, and, you get the five percent discount because you're alread signed up for automatic payments and electronic billing."", ""#Oh, right. I forgot about that."", ""It would be fairly easy for me to just move you over into that plan if you'd like and it would probably, yeah, probably take about, only five minutes if you have the time."", ""Hang on a second. I made a little budget for myself. Let me see if I can swing this. One sec."", ""Sure. Take your time."", ""[sounds of typing] And, while I'm doing this, how much coverage, what's the coverage?"", ""Sure. It'd be a benefit of one hundred thousand dollars and the monthly payment doesn't change for ten years."", ""And, after ten years?"", ""It may or may not, increase. It's unlikely that the cost would go down."", ""So, what if I get a job again. Can I change back?"", ""We can do that, but I can't gaurantee the price for the Whole plan will be what you have now."", ""So, it might be more?"", ""Yeah. Unfortunately."", ""Well, either way, I really can't afford it."", ""So, were you able to finish looking at your budget?"", ""Well, I think so. I'm just not."", ""#Oh, Kevin. I just noticed that your, yeah, you're all paid up until August, so, right, you already paid your annual through August. That still gives you almost three months of coverage."", ""#Oh, but I got the renewal letter in the mail, so I assumed I had to re-up now."", ""#Oh, right. We send out those letter a couple months before your need to renew."", ""So, I'm good 'til August?"", ""#Yep."", ""So, should I call back and do the Term Life if I still don't have a job?"", ""Or, I can set it up for it to renew as Term, instead of Whole, I can just, put a start date on the new Term policy of your renewal date for the Whole. #Uh, we can just let the Whole expire."", ""That's cool. What about, do I have to go through the whole medical review process and all that again?"", ""#Oh, no. You're already a client, so they would just go off of the review you did last year."", ""#Oh, great. Then, what if I get a job before then. Do I need to call back?"", ""Well, if you want to renew your Whole Life plan, then yes, otherwise you can just go with the Term that we'll set up for you, today."", ""Yeah, well, I wish I could, could afford the Whole right now, but I can't, so I guess I'll just have to see."", ""Sure. No rush."", ""Ok."", ""You've got two months to work on something."", ""Yeah. Glad I know that."", ""I just happened to look at the expiration date, when I was about to process you for Term."", ""Glad you caught it."", ""Me, too. Ok, is there anything more I can help you with today?"", ""#Um, I don't think so. So, if I want to go ahead with the Term, I'm all set, but if I get a job, then I need to call back to redo the Whole?"", ""Yes, in fact, give me just a second."", ""Sure."", ""#Uh, I'll be sending you an email with the confirmation, email for the, the change. With the Term."", ""Ok. Thanks."", ""One second."", ""Sure."", ""Ok. You should be getting that email in the next few minutes and if you have any other questions, just let us know."", ""Ok. Thanks for all your help."", ""No worries. It's my pleasure. I'm just glad you didn't have to give up your life insurance."", ""Me, too. That would really suck."", ""Yes, and a bit risky, right?"", ""Right. Thanks."", ""Thanks for calling Rivertown Insurance. Have a good day."", ""You, too. Thanks."", ""Thanks. Good bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
930,"{""dialogue_id"": ""930"", ""turns"": {""turn_id"": [""insurance_930_000"", ""insurance_930_001"", ""insurance_930_002"", ""insurance_930_003"", ""insurance_930_004"", ""insurance_930_005"", ""insurance_930_006"", ""insurance_930_007"", ""insurance_930_008"", ""insurance_930_009"", ""insurance_930_010"", ""insurance_930_011"", ""insurance_930_012"", ""insurance_930_013"", ""insurance_930_014"", ""insurance_930_015"", ""insurance_930_016"", ""insurance_930_017"", ""insurance_930_018"", ""insurance_930_019"", ""insurance_930_020"", ""insurance_930_021"", ""insurance_930_022"", ""insurance_930_023"", ""insurance_930_024"", ""insurance_930_025"", ""insurance_930_026"", ""insurance_930_027"", ""insurance_930_028"", ""insurance_930_029"", ""insurance_930_030"", ""insurance_930_031"", ""insurance_930_032"", ""insurance_930_033"", ""insurance_930_034"", ""insurance_930_035"", ""insurance_930_036"", ""insurance_930_037"", ""insurance_930_038"", ""insurance_930_039"", ""insurance_930_040"", ""insurance_930_041"", ""insurance_930_042"", ""insurance_930_043"", ""insurance_930_044"", ""insurance_930_045"", ""insurance_930_046"", ""insurance_930_047"", ""insurance_930_048"", ""insurance_930_049"", ""insurance_930_050"", ""insurance_930_051"", ""insurance_930_052"", ""insurance_930_053"", ""insurance_930_054"", ""insurance_930_055"", ""insurance_930_056"", ""insurance_930_057"", ""insurance_930_058"", ""insurance_930_059"", ""insurance_930_060"", ""insurance_930_061"", ""insurance_930_062"", ""insurance_930_063"", ""insurance_930_064"", ""insurance_930_065"", ""insurance_930_066"", ""insurance_930_067"", ""insurance_930_068"", ""insurance_930_069"", ""insurance_930_070"", ""insurance_930_071""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""My name's Willow. Thanks for calling Rivertown Insurance. How are you this morning?"", ""I'm good. How are you?"", ""Very good. Thanks. What can I do for you?"", ""Well, I'm calling to pay my bill."", ""Ok. What bill is that?"", ""#Oh. Sorry. My condo insurance."", ""Ok. I can help with that. Can I get your name?"", ""Marty."", ""Thanks. And, last?"", ""Townsend."", ""Thanks. Can I get your birthdate?"", ""Birthdate's five twelve eighty seven."", ""Ok. May twelfth, nineteen eighty seven."", ""Right."", ""#Mhm. Now, I'll verify your account. What's your, the name of your childhood best friend?"", ""That's easy. Don."", ""That's not what I see here."", ""#Oh. Sorry. Donald."", ""That's it. Great. Thanks for verifying."", ""No problem."", ""Ok, so I see here that your condo insurance payment is supposed to come out automatically in a few days. Was there a problem? Did you get an email from us?"", ""No, I just have a different card I want to use this month."", ""#Oh. Ok, well we are in the window where I'm not sure the automatic payment can be canceled in time."", ""#Oh no. I need to, well I'm spread a bit thin this month and I'm worried about the payment going through."", ""I understand. Well, let me think. Give me a moment."", ""Sure. #Mhm."", ""Ok. If for some reason what we do today doesn't catch the current payment cycle and the payment doesn't go through, just call us back as soon as possible, and we can run the payment on your other card, just make sure to call us back within the grace period."", ""Grace period?"", ""Yes, within a couple days of the due date."", ""Got it. So, I won't get a late fee?"", ""No as long as your within the grace period."", ""Fine. Let's go ahead then?"", ""Sure. Let me get the card number you want to use for this payment."", ""It's a Visa."", ""Ok."", ""Six four two one, one three five seven, nine seven one three, two two two zero."", ""Six four two one, one three five seven, nine seven one three, two two two zero?"", ""Yes. That's correct."", ""Thanks. Expiration, please?"", ""Yeah, it's nine of twenty three."", ""And, the number on the back?"", ""Six two three."", ""Six two three. Got it. Can I put you on hold for a moment while I put in some notes about this conversation just in case your automatic payment doesn't go through?"", ""Sure."", ""One moment, please."", ""Take your time."", ""Thanks. One moment. Marty?"", ""Here."", ""Ok. I've entered some notes about our conversation in case you need to call back and process the other card."", ""Thanks."", ""You'll get an email confirmation with this change. Are you still using m.a.r.t.b.o.a.t. at yahoo?"", ""No, I changed it recently. It's, are you ready?"", ""Yes, go ahead."", ""It's Marty boats at gmail."", ""M.a.r.t.y.b.o.a.t.s.?"", ""Yes."", ""Do you have a boat?"", ""Kind of. I make specialty models for hobbiests."", ""Fun! Do you make them from scratch?"", ""Yes, but if they are supposed to be painted, I use store bought paint."", ""Does that keep you busy?"", ""More than you'd think. I do international orders, too, so I keep up with all my orders, but I'm not stressed. It's a good balance."", ""That must be great doing what you love!"", ""Yes. I feel pretty blessed."", ""Nice. So, Marty, I'll send this confirmation now and if you have to call back, there are detailed notes in your file, so they know what's going on."", ""Thanks."", ""Is there anything else?"", ""No. Thanks."", ""Great. Thanks for calling Rivertown and have fun with your boats!"", ""Thanks. Have a good day."", ""Thank you. Good bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""PayBill""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""UpdatePaymentPreference""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
931,"{""dialogue_id"": ""931"", ""turns"": {""turn_id"": [""insurance_931_000"", ""insurance_931_001"", ""insurance_931_002"", ""insurance_931_003"", ""insurance_931_004"", ""insurance_931_005"", ""insurance_931_006"", ""insurance_931_007"", ""insurance_931_008"", ""insurance_931_009"", ""insurance_931_010"", ""insurance_931_011"", ""insurance_931_012"", ""insurance_931_013"", ""insurance_931_014"", ""insurance_931_015"", ""insurance_931_016"", ""insurance_931_017"", ""insurance_931_018"", ""insurance_931_019"", ""insurance_931_020"", ""insurance_931_021"", ""insurance_931_022"", ""insurance_931_023"", ""insurance_931_024"", ""insurance_931_025"", ""insurance_931_026"", ""insurance_931_027"", ""insurance_931_028"", ""insurance_931_029"", ""insurance_931_030"", ""insurance_931_031"", ""insurance_931_032"", ""insurance_931_033"", ""insurance_931_034"", ""insurance_931_035"", ""insurance_931_036"", ""insurance_931_037"", ""insurance_931_038"", ""insurance_931_039"", ""insurance_931_040"", ""insurance_931_041"", ""insurance_931_042"", ""insurance_931_043"", ""insurance_931_044"", ""insurance_931_045"", ""insurance_931_046"", ""insurance_931_047"", ""insurance_931_048"", ""insurance_931_049"", ""insurance_931_050"", ""insurance_931_051"", ""insurance_931_052"", ""insurance_931_053"", ""insurance_931_054"", ""insurance_931_055"", ""insurance_931_056"", ""insurance_931_057"", ""insurance_931_058"", ""insurance_931_059"", ""insurance_931_060"", ""insurance_931_061"", ""insurance_931_062"", ""insurance_931_063"", ""insurance_931_064"", ""insurance_931_065"", ""insurance_931_066"", ""insurance_931_067"", ""insurance_931_068"", ""insurance_931_069"", ""insurance_931_070"", ""insurance_931_071"", ""insurance_931_072"", ""insurance_931_073"", ""insurance_931_074"", ""insurance_931_075"", ""insurance_931_076"", ""insurance_931_077"", ""insurance_931_078"", ""insurance_931_079"", ""insurance_931_080"", ""insurance_931_081"", ""insurance_931_082"", ""insurance_931_083"", ""insurance_931_084"", ""insurance_931_085"", ""insurance_931_086"", ""insurance_931_087"", ""insurance_931_088"", ""insurance_931_089"", ""insurance_931_090"", ""insurance_931_091"", ""insurance_931_092"", ""insurance_931_093"", ""insurance_931_094"", ""insurance_931_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. What can I do for you today?"", ""Well, I'm mad, because I keep getting the same error on my bill every month."", ""#Uh-oh. That's no good."", ""Yeah. I called last month, too, and they said they fixed it."", ""#Oh, I'm so sorry for the inconvenience."", ""Yeah, well, I was on the phone for almost thirty minutes last month trying to take care of it."", ""#Oh, wow. Not good."", ""#Nope. And, now I'm really frustrated."", ""I can understand that. I would be, too."", ""#Mhm."", ""Let me see what I can do for you. I need to pull up your account and need your first and last name."", ""Bill Hammond."", ""Bill, would your account be under the name William?"", ""#Oh, yeah. William. William Hammond."", ""Ok. One second. Can you tell me your address?"", ""Yeah, it's three fourty two West Lakefront Boulevard."", ""Ok, I see you here. I'll need to verify your account using one of your security questions. Ok?"", ""Sure. Go ahead."", ""What is your mother's maiden name?"", ""#Um, it's Jackson."", ""Great. Thanks for verifying. Now, let me look into this bill. This is for auto, right?"", ""#Yep. Auto."", ""Ok. One second."", ""Sure."", ""It looks like there's an adjustment that was made last month. #Um thirty five dollars."", ""Yep, because they added some fee. I don't remember what they called it."", ""Ok. No problem. Well, it looks like they removed it."", ""I know, but it came back this month."", ""#Hm. I don't see it here. Do you remember where you saw it?"", ""Yeah, it was in my email."", ""Ok. Let me take a look."", ""Yeah."", ""The last email we sent was a confirmation that we adjusted your bill. It looks like the credit hit your bill this month."", ""#Huh?"", ""Instead of changing the total of last month's bill, they credited your account this month."", ""What? Like it should be thirty five dollars less?"", ""Yes. It is. Your normal bill is seventy nine sixteen, but this month it's fourty four sixteen with the credit."", ""So they didn't take it out of last month's?"", ""No."", ""They said they were going to."", ""#Hm. Since your payments come out automatically, there's no way for them to reverse the charges, so they typically credit the next month's bill. Make sense?"", ""I think so. So I paid for the fee last month, but they credited me this month?"", ""Yes. That's correct."", ""Not cool. They should have credited me last month. You got my money for a whole month."", ""Well, Bill, we don't have a way to reverse any automatic payments. The only way we can make it right is by crediting the next month's bill."", ""It's not right! That means, you know, like a bank holds your money and they make interest off that money, like you held my money until this month!"", ""I totally understand what your saying. It's the only way we can do it. I'm sorry."", ""Well, I don't like this. I want to submit a complaint."", ""I understand. I can help you with that."", ""Good."", ""Give me one second, Bill. I need to."", ""Yeah. I don't think it's right that you hold onto my money for an entire month when it was your fault in the first place!"", ""I understand. Maybe they can look into this when they receive your complaint."", ""They probably won't do anything, but I want someone to know that I don't like this!"", ""I assure you someone will be looking at your complaint. I'm not sure if they'll contact you directly, but there is a system in place for all complaints."", ""Alright."", ""Ok. I've pulled up the complaint form. Give me a few minutes while I type this up. Would you like me to put you on hold while I type?"", ""No. It's fine. I'll just wait."", ""Ok. Just a few minutes here."", ""#Mhm."", ""Bill, are you still there?"", ""Yes."", ""Ok, I've completed the complaint. Let me review this with you, ok?"", ""Yeah."", ""I want to make sure that I've got all the information you want me to have in here, ok?"", ""Yeah. Go ahead."", ""Customer had billing error in June and c.s.r. credited July account for error. Customer is upset because he paid for the error and Rivertown held his money for a month. C.s.r. told customer that automatic payments don't allow for refunds and customer was upset and believes there should be a way to credit him immediately. Is this correct?"", ""Yeah. Close enough. Nobody's going to pay attention to it anyway."", ""I understand your frustration, but I assure you that we will look into this."", ""Well, if the system is set up like this, there's probably not a way to change it unless they spend a ton of money changing it."", ""#Hm. I'm not sure how it all works, but I promise someone will be reading this."", ""Ok. Fine, but if I have to call again, I'm going to find another place for my insurance."", ""I completely understand."", ""#Mhm."", ""I will make a note of this on your account."", ""Fine."", ""They'll see all my notes from today and if it happens again, they'll see that you've called twice already."", ""#Yep. Fine."", ""Again, I'm so sorry for all the inconvenience."", ""Yeah. Well, I know it's not you, personally, but your company. It's just not right."", ""Thanks for saying that and I completely understand your frustration."", ""Yeah."", ""Is there anything else I can help you with today, Bill?"", ""#Um, no, but are they going to call me about the complaint?"", ""I can put a note here that you are requesting a call back, if you'd like."", ""Will they?"", ""Honestly, I'm not a hundred percent sure, but they'll see the note."", ""Fine. Ok. Do it."", ""Ok. I've made the note for the call back."", ""Thanks."", ""Sure. No problem. Is there anything else?"", ""No. No that's it."", ""#Um, ok. Thanks again for choosing Rivertown Insurance. I hope your day gets better."", ""Thanks. Have a good day."", ""Thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ReportBillingIssue""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
932,"{""dialogue_id"": ""932"", ""turns"": {""turn_id"": [""insurance_932_000"", ""insurance_932_001"", ""insurance_932_002"", ""insurance_932_003"", ""insurance_932_004"", ""insurance_932_005"", ""insurance_932_006"", ""insurance_932_007"", ""insurance_932_008"", ""insurance_932_009"", ""insurance_932_010"", ""insurance_932_011"", ""insurance_932_012"", ""insurance_932_013"", ""insurance_932_014"", ""insurance_932_015"", ""insurance_932_016"", ""insurance_932_017"", ""insurance_932_018"", ""insurance_932_019"", ""insurance_932_020"", ""insurance_932_021"", ""insurance_932_022"", ""insurance_932_023"", ""insurance_932_024"", ""insurance_932_025"", ""insurance_932_026"", ""insurance_932_027"", ""insurance_932_028"", ""insurance_932_029"", ""insurance_932_030"", ""insurance_932_031"", ""insurance_932_032"", ""insurance_932_033"", ""insurance_932_034"", ""insurance_932_035"", ""insurance_932_036"", ""insurance_932_037"", ""insurance_932_038"", ""insurance_932_039"", ""insurance_932_040"", ""insurance_932_041"", ""insurance_932_042"", ""insurance_932_043"", ""insurance_932_044"", ""insurance_932_045"", ""insurance_932_046"", ""insurance_932_047"", ""insurance_932_048"", ""insurance_932_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. This is Casey. What can I do for you today?"", ""Hello. I want to change to automatic billing."", ""Great. I can help you with that."", ""Thanks."", ""What your name?"", ""Edwin Begay."", ""B.e.g.a.y.?"", ""Yeah."", ""Thanks. Ok, and what's your birthdate?"", ""November ten."", ""The year?"", ""Nineteen seventy two."", ""Great. Thanks. Seventy two. I have your account pulled up. I need to verify with one of your security questions."", ""Yeah. Ok."", ""What's your mother's maiden name?"", ""Tsosie."", ""Got it. Thanks for verifying. Does that name have a meaning?"", ""Yeah. It's Navajo for skinny."", ""#Oh. Wow. Nice."", ""It's like an abbreviation for longer names."", ""Got it. Thanks for telling me."", ""Yeah. No problem."", ""Ok. You said you wanted to change to automatic payments, correct?"", ""#Yep."", ""Ok. I see you are still on paper billing. We give a five percent discount on any policy that's set up for automatic payments and electronic billing."", ""#Oh."", ""Did you want to do that today?"", ""Yeah. Let's do it."", ""Great! Let me just update this."", ""Ok."", ""One moment."", ""#Mhm."", ""Alright. I've got that submitted."", ""Thanks."", ""You're on a six month billing cycle. Did you want to keep that the same?"", ""It's fine."", ""Ok."", ""Does it matter if I do monthly, is there a discount for monthly?"", ""Unfortunately, no."", ""Ok. Nevermind then. Just keep it like it is."", ""Sure thing."", ""Thanks."", ""Ok. You'll be receiving a confirmation of the change at the email on file. It's e.d.b.e.g.a.y. at gmail?"", ""Yeah. That's it. Thanks."", ""Is there anything else I can do for you today, Mister Begay?"", ""#Nah, that's it."", ""Very good. Well, thanks for calling Rivertown Insurance. Have a good day."", ""Yeah. You, too."", ""Thanks. Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
933,"{""dialogue_id"": ""933"", ""turns"": {""turn_id"": [""insurance_933_000"", ""insurance_933_001"", ""insurance_933_002"", ""insurance_933_003"", ""insurance_933_004"", ""insurance_933_005"", ""insurance_933_006"", ""insurance_933_007"", ""insurance_933_008"", ""insurance_933_009"", ""insurance_933_010"", ""insurance_933_011"", ""insurance_933_012"", ""insurance_933_013"", ""insurance_933_014"", ""insurance_933_015"", ""insurance_933_016"", ""insurance_933_017"", ""insurance_933_018"", ""insurance_933_019"", ""insurance_933_020"", ""insurance_933_021"", ""insurance_933_022"", ""insurance_933_023"", ""insurance_933_024"", ""insurance_933_025"", ""insurance_933_026"", ""insurance_933_027"", ""insurance_933_028"", ""insurance_933_029"", ""insurance_933_030"", ""insurance_933_031"", ""insurance_933_032"", ""insurance_933_033"", ""insurance_933_034"", ""insurance_933_035"", ""insurance_933_036"", ""insurance_933_037"", ""insurance_933_038"", ""insurance_933_039"", ""insurance_933_040"", ""insurance_933_041"", ""insurance_933_042"", ""insurance_933_043"", ""insurance_933_044"", ""insurance_933_045"", ""insurance_933_046"", ""insurance_933_047"", ""insurance_933_048"", ""insurance_933_049"", ""insurance_933_050"", ""insurance_933_051"", ""insurance_933_052"", ""insurance_933_053"", ""insurance_933_054"", ""insurance_933_055"", ""insurance_933_056"", ""insurance_933_057"", ""insurance_933_058"", ""insurance_933_059"", ""insurance_933_060"", ""insurance_933_061"", ""insurance_933_062"", ""insurance_933_063"", ""insurance_933_064"", ""insurance_933_065"", ""insurance_933_066"", ""insurance_933_067"", ""insurance_933_068"", ""insurance_933_069"", ""insurance_933_070"", ""insurance_933_071"", ""insurance_933_072"", ""insurance_933_073"", ""insurance_933_074"", ""insurance_933_075"", ""insurance_933_076"", ""insurance_933_077"", ""insurance_933_078"", ""insurance_933_079"", ""insurance_933_080"", ""insurance_933_081"", ""insurance_933_082"", ""insurance_933_083"", ""insurance_933_084"", ""insurance_933_085"", ""insurance_933_086"", ""insurance_933_087"", ""insurance_933_088"", ""insurance_933_089"", ""insurance_933_090"", ""insurance_933_091"", ""insurance_933_092"", ""insurance_933_093"", ""insurance_933_094"", ""insurance_933_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. My name is Allison and I work in the claims department. Did you need to open a claim today?"", ""Hi, yeah. I have renters insurance with you guys."", ""Ok. Let me get your policy number, do you have that?"", ""Yes. I have it right here."", ""Go ahead."", ""It's nine zero one eight two three seven four five zero."", ""Nine zero one eight two three seven four five zero?"", ""Yes."", ""Thank you. Can you please verify your account by answering one of your security questions?"", ""Sure."", ""What is the name of your high school?"", ""Yeah, it's Meadow Valley High."", ""Great. Thanks. Ok, am I speaking with Neil Summers?"", ""#Yep, that's me."", ""Thanks. #Um, mister Summers, I'm going to ask you some questions and then we'll get an adjuster out to your apartment to look over the damaged property. Sound good?"", ""Yeah. That'll work."", ""On what date did the damage occur?"", ""#Um, it was three days ago, so June thirtieth, I think."", ""Ok. June thirty. And, in your own words, please describe the damage in as much detail as possible."", ""Ok. #Um, so there's a bunch of people in my apartment, like near my unit, that starting getting sick. They saw weird looking bubbles on their walls and like water damage, but no water was like coming in anywhere."", ""#Mhm."", ""Then, long story short, the landlords sent in maintenance and they found mold in almost all of the apartments on my floor. The did some tests and found out that my apartment walls were covered with really bad mold, like inside the walls."", ""#Uh-oh. That's not good."", ""Right. So, they told me I would have to move out for a certain amount of time and they are suggesting that any of my furniture that is fabric, I should get rid of because of mold spores."", ""Ok. Got it. Anything else?"", ""Well, they also said that I would have to get all my clothes, towels, curtains, you know, anything that's made out of fabric, to go to the dry cleaners. They also told me I should have my health checked out because of the mold spores."", ""#Oh, no! That's terrible."", ""Yeah. I'm a little freaked out."", ""I bet you are. I would be. Ok, so anything else?"", ""Well, I had to find a place to stay, so I tried to find a b. and b. I found one, but it's not cheap and wanted to figure this insurance thing out because I'm hoping I can get reimbursed soon."", ""I understand. Well, from today, it will be a few days to get the adjuster out to you and for them to process the report and then approximately another five to seven days for the check to get to you."", ""#Mhm."", ""So, that's about two to three weeks at least."", ""#Hm. Ok. Anything I can do to hurry it along?"", ""Well, I can open a claim, you can give me an estimate, then after the adjuster submits their report, if there is a difference, you would have to reimburse us, or, if it's in your favor, we would send you an additional check. Make sense?"", ""Yes, well, for now, I just want my lodging to be paid for."", ""Great. We can do that, no problem."", ""Ok, well, so far, I've spent about four hundred dollars on my lodging."", ""Ok, and how long did they say you needed to be out of the apartment."", ""Well, it depends on how soon I can get my furniture out of the apartment. They already put those machines to capture all the mold spores and those are running right now, but they said the furniture needs to out before they can do things like replace the carpet and some of the drywall."", ""I understand. Is the apartment complex willing to move you to a different apartment?"", ""They said they would, but they're at full capacity right now."", ""#Oh, ok."", ""It's like they need things done in a certain order to make sure all the spores are out, are captured by the machines."", ""I understand. It sounds like a lengthy problem. I'll send out a check to you for at least the cost of your b. and b. for the next two weeks and if you are allowed to get back into your apartment before then, you can apply that amount to whatever the adjuster adds to his report."", ""Great. Thanks. That will help so much."", ""Good. I'm glad. Give me one second while I process this and then we'll get your appointment with adjuster made."", ""Ok."", ""One moment."", ""#Mhm."", ""Ok, so I'll send a confirmation of all this to the email address in your file."", ""Ok."", ""Let me pull up the schedule for the adjuster. One moment."", ""#Mhm."", ""Ok, would this Friday work?"", ""It depends on what time."", ""Any time between ten a.m. and noon."", ""Ten a.m. is good."", ""Great. Let me schedule this. One moment."", ""Ok. Thanks."", ""So, I have this scheduled for you. You'll get another email with the appointment information."", ""Thanks."", ""Before I process this check, let me verify your mailing address."", ""Sure. It's seven two two one West Elm Drive, unit two twenty seven."", ""Great. That's what I have on your account. One moment while I process this check."", ""#Mhm."", ""Ok, so I'm sending a check for you for fourteen hundred dollars based on the information you gave me about your lodging costs."", ""Thanks."", ""Ok, mister Summers, your claim is open, your adjuster appointment is scheduled, and there is a check on its way to you."", ""Thanks."", ""My pleasure. Is there anything else I can do to help you?"", ""So, after the adjuster comes by, I just wait?"", ""Yes."", ""So, what do I tell my landlord? Should I hire someone to come get the furniture or take it to the dump?"", ""Well, since your adjuster appointment is in a couple of days, I would just wait to see what they find and go from there."", ""Ok."", ""If your landlord needs any information as far as you filing this claim, I'm happy to send a copy of the open claim to them electronically."", ""Ok. I doubt they'll need it, but I'll call if I need it."", ""Great. Anything else?"", ""Do I need to give the adjuster anything when they get here?"", ""No, they'll have all your information. They'll just be taking photos and filling out forms."", ""#Oh. Right. Sounds good. Do I need to be here the whole time?"", ""Yes. They won't take long, but in case they have questions, they'll need you there."", ""Ok. I can do that."", ""Great. Do you have any more questions for me?"", ""No, I think that, well actually, how long after the adjuster does his thing before I get a check?"", ""After the adjuster submits their report, it will take another five to sevent business days to process the information and check."", ""Ok, do they submit their report the same day as my appointment?"", ""Usually, unless something comes up. Your appointment is in the morning, so they'll probably have plenty of time to upload, submit it before the end of the day."", ""Oh. Got it. Thanks."", ""Any more questions?"", ""No, that's it. Thanks a lot."", ""My pleasure. Thanks for calling Rivertown. Have a great week."", ""Thanks, you, too."", ""Thank you, bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
934,"{""dialogue_id"": ""934"", ""turns"": {""turn_id"": [""insurance_934_000"", ""insurance_934_001"", ""insurance_934_002"", ""insurance_934_003"", ""insurance_934_004"", ""insurance_934_005"", ""insurance_934_006"", ""insurance_934_007"", ""insurance_934_008"", ""insurance_934_009"", ""insurance_934_010"", ""insurance_934_011"", ""insurance_934_012"", ""insurance_934_013"", ""insurance_934_014"", ""insurance_934_015"", ""insurance_934_016"", ""insurance_934_017"", ""insurance_934_018"", ""insurance_934_019"", ""insurance_934_020"", ""insurance_934_021"", ""insurance_934_022"", ""insurance_934_023"", ""insurance_934_024"", ""insurance_934_025"", ""insurance_934_026"", ""insurance_934_027"", ""insurance_934_028"", ""insurance_934_029"", ""insurance_934_030"", ""insurance_934_031"", ""insurance_934_032"", ""insurance_934_033"", ""insurance_934_034"", ""insurance_934_035"", ""insurance_934_036"", ""insurance_934_037"", ""insurance_934_038"", ""insurance_934_039"", ""insurance_934_040"", ""insurance_934_041"", ""insurance_934_042"", ""insurance_934_043"", ""insurance_934_044"", ""insurance_934_045"", ""insurance_934_046"", ""insurance_934_047"", ""insurance_934_048"", ""insurance_934_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thank you for holding. This is Derek from HealthyChoice health plans."", ""Hi Derek."", ""Hi. How can I help you today?"", ""I was needing to take my kid off of our healthcare plan."", ""Ok. I can help you with that. Can I please have your first and last name?"", ""Ya ok. My name is Curtis Dunlap."", ""Ok Curtis. Is that spelled with a K or a C?"", ""It is with a c. C-U-R-T-I-S."", ""Great. Thank you. can I please have your policy number?"", ""Sure. I think I have that right here let me see. I had it here a second oh here it is. Nine-four-six-three-three-zero-seven-one-eight-nine."", ""Ok so to confirm I heard nine-four-six-three-three-zero-seven-one-eight-nine. Is that correct?"", ""Yes sir! Thats right."", ""Fantastic. I will now need to verify your date of birth please."", ""Alrighty. My birthday is June, seventh nineteen seventy. Everytime I say that I feel old!"", ""I understand. I am seventies baby myself. To confirm your date of birth is six-seven-nineteen seventy. Correct?"", ""Yep. sound right to me."", ""Ok then, last bit of information I need form you to get started will be your address, social security number, and I will need you to answer a security question."", ""wow. That is a lot of information ."", ""Yes sir. We just want to keep you account information safe. Curtis, can you please verify your address for me?"", ""It is five- four -seven East Allegheny Way, San Juanita California seven- six -four- five -nine."", ""Ok sounds good can you please verify your social security number?"", ""Sure. It is five-three-two-nine-six-seven-four-three-nine."", ""Thank you. Last but not least Can you tell me what high school you attended?"", ""I am a pround Bronco I went to St. Matthews Highschool. Class of eighty-eight!"", ""Alright. Looks like we can get started on removing a dependent for you. Which dependent will you be removing from your plan today?"", ""It will be my son Peter. He has started a job now with excellent benefits of his own."", ""Congratulations! It is nice when they start growing up Can you tell me Peter's birthdate?"", ""Yep. He was born February eleventh nineteen ninety nine."", ""Ok I see you have been utilizing the family plan. Removing Peter from your plan will change your monthly cost to two hundred seventy two dollars. This will be a reduction of sixty dollars for you."", ""That is great! Always happy to save a buck or two you know!"", ""Yes I do know . Just so you know there is a processing fee for your request today."", ""Ok. How much will that be?"", ""There is a one time processing fee of sixty-five dollars. Were you wanting to remove Peter from the plan effective at the end of the month? Or do you have a future date in mind?"", ""Well If I remove him now like today will our monthly payment for the this remaing for the rest of this month be like prorated or something?"", ""It will not be prorated. He would be covered under the plan the rest of the month. If you cancel his plan effective of the end of the month your new lower monthly payment will begin next month for the month of April."", ""Ok well I guess it makes sense to just cancel starting in April since he is already covered and ya I think that is what I want to do."", ""OK then to confirm we will be removing Peter Dunlap from your healthcare plan effective April first. Your new monthly cost will be two hundred seventy two dollars."", ""Yes I guess that sounds right. Will you mail us new health insurance cards without his name on them?"", ""Absolutely I can do that for you. Would you like to make the payment of sixty five dollars over the phone today?"", ""No I don't have my wallet with me and I'm driving right now so I will need to pay later sorry."", ""No problem at all Curtis. We will bill the sixty five dollars to your account and you can pay it at your convenience."", ""OK that works for me."", ""OK well I have your son Peter scheduled to be removed from your plan and new insurance cards in the mail for you. Is there anything else I can help you with today?"", ""no I guess not. actually wondering something. If we need to put Peter back on the plan if his job happens to not work out. How would that work?"", ""Yes, so great question. He is eligible still to be on your plan due to his age for a few more years so if he needs to be added while he is still age eligible you will just need to reach back out and we can look into the costs and process at that time."", ""Ok fingers crossed that won't be happening . Just thought I'd ask!"", ""I totally understand. It was great assisting you today Curtis. If you have any further questions please do not hesitate to reach back out. Would you mind staying on the line to complete a very brief survey about your service today?"", ""sorry. I really don't have time for that today."", ""No problem. I totally understand. You have a wonderful day and thank you for choosing Healthy Choice Healthplans."", ""You too. Thanks. Bye-bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
935,"{""dialogue_id"": ""935"", ""turns"": {""turn_id"": [""insurance_935_000"", ""insurance_935_001"", ""insurance_935_002"", ""insurance_935_003"", ""insurance_935_004"", ""insurance_935_005"", ""insurance_935_006"", ""insurance_935_007"", ""insurance_935_008"", ""insurance_935_009"", ""insurance_935_010"", ""insurance_935_011"", ""insurance_935_012"", ""insurance_935_013"", ""insurance_935_014"", ""insurance_935_015"", ""insurance_935_016"", ""insurance_935_017"", ""insurance_935_018"", ""insurance_935_019"", ""insurance_935_020"", ""insurance_935_021"", ""insurance_935_022"", ""insurance_935_023"", ""insurance_935_024"", ""insurance_935_025"", ""insurance_935_026"", ""insurance_935_027"", ""insurance_935_028"", ""insurance_935_029"", ""insurance_935_030"", ""insurance_935_031"", ""insurance_935_032"", ""insurance_935_033"", ""insurance_935_034"", ""insurance_935_035"", ""insurance_935_036"", ""insurance_935_037"", ""insurance_935_038"", ""insurance_935_039"", ""insurance_935_040"", ""insurance_935_041"", ""insurance_935_042"", ""insurance_935_043"", ""insurance_935_044"", ""insurance_935_045"", ""insurance_935_046"", ""insurance_935_047"", ""insurance_935_048"", ""insurance_935_049"", ""insurance_935_050"", ""insurance_935_051""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi. Thanks for calling Rivertown Insurance. My name is Jenner. How can I help?"", ""Hi. I'm having a tough time trying to find my balance on my life insurance."", ""Ok. I can help with that. Can I get your name?"", ""Sure. It's Charles. Charles Benton."", ""Charles Denton."", ""With a b. as in boy."", ""Got it. Thank you. Now, your birthdate?"", ""#Um, yeah, it's eight seventeen nineteen eighty eight."", ""August eighth, eighty eight. All eight's. #Wow. That's gotta mean something, right?"", ""Yeah. My mom always said I was her lucky baby."", ""#Ah. Sweet. Eights are supposed to mean like infinity or something, too, right?"", ""That's what I've heard, too. I just go with the lucky thing. Works for me. ."", ""Nice. Everyone needs a little luck, right?"", ""Right."", ""Ok. I've pulled up your account and now I need to verify it. Can you tell me your mother's maiden name?"", ""#Um, it's Dell."", ""Dell. Perfect. Thanks."", ""#Mhm."", ""Ok. I see you have a Universal Life plan, is that the account you're calling about?"", ""Yeah. That's it."", ""So you need the balance?"", ""Yes."", ""The balance that you can borrow from?"", ""Yes. I'm finishing something on my house and need a little extra cash."", ""Well, your policy allows for that and you've had it for, three, over two years, so you can borrow the amount you've paid into the policy."", ""Right. That's my understanding. So, what is that balance?"", ""Give me a second to look that up. It's on another screen."", ""Sure. I'm in no hurry. It's my day off."", ""Thanks. #Um, let's see, it looks like the total you can borrow is thirty six hundred."", ""Great. That's what I figured. I've had the policy right at three years."", ""Yes. So, we can provide you with a check, but it will take about five to seven business days to process. It needs to go through our financial department first."", ""Ok. So, how do I pay it back?"", ""We can add it to your monthly payment until the total is added back to the account."", ""Is there interest?"", ""No, but your monthly payments will be higher until it's paid back."", ""Sure. Well, I'm getting a home equity line of credit, but it takes longer to get that and so I needed fast cash to pay the contractor that's coming next week."", ""#Mhm."", ""But, as soon as we get the line of credit, we'll pay back the life insurance."", ""#Oh. Good. That works."", ""So, five to seven business days?"", ""Yes. And you can make additional payments online."", ""#Oh, right, so I wouldn't have to call back."", ""No, not unless you have questions."", ""Ok. Thanks."", ""Is there anything else I can do for you today?"", ""No. That's great. I'm looking forward to getting this project done."", ""Well, good luck and let us know if there is anything else we can do for you."", ""Great. Thanks."", ""My pleasure and thanks for calling Rivertown Insurance. Have a nice day."", ""Thanks, you, too."", ""Thanks. Bye."", ""Good bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CheckAccountBalance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
936,"{""dialogue_id"": ""936"", ""turns"": {""turn_id"": [""insurance_936_000"", ""insurance_936_001"", ""insurance_936_002"", ""insurance_936_003"", ""insurance_936_004"", ""insurance_936_005"", ""insurance_936_006"", ""insurance_936_007"", ""insurance_936_008"", ""insurance_936_009"", ""insurance_936_010"", ""insurance_936_011"", ""insurance_936_012"", ""insurance_936_013"", ""insurance_936_014"", ""insurance_936_015"", ""insurance_936_016"", ""insurance_936_017"", ""insurance_936_018"", ""insurance_936_019"", ""insurance_936_020"", ""insurance_936_021"", ""insurance_936_022"", ""insurance_936_023"", ""insurance_936_024"", ""insurance_936_025"", ""insurance_936_026"", ""insurance_936_027"", ""insurance_936_028"", ""insurance_936_029"", ""insurance_936_030"", ""insurance_936_031"", ""insurance_936_032"", ""insurance_936_033"", ""insurance_936_034"", ""insurance_936_035"", ""insurance_936_036"", ""insurance_936_037"", ""insurance_936_038"", ""insurance_936_039"", ""insurance_936_040"", ""insurance_936_041"", ""insurance_936_042"", ""insurance_936_043"", ""insurance_936_044"", ""insurance_936_045"", ""insurance_936_046"", ""insurance_936_047"", ""insurance_936_048"", ""insurance_936_049"", ""insurance_936_050"", ""insurance_936_051"", ""insurance_936_052"", ""insurance_936_053"", ""insurance_936_054"", ""insurance_936_055"", ""insurance_936_056"", ""insurance_936_057"", ""insurance_936_058"", ""insurance_936_059"", ""insurance_936_060"", ""insurance_936_061"", ""insurance_936_062"", ""insurance_936_063"", ""insurance_936_064"", ""insurance_936_065"", ""insurance_936_066"", ""insurance_936_067"", ""insurance_936_068"", ""insurance_936_069"", ""insurance_936_070"", ""insurance_936_071"", ""insurance_936_072"", ""insurance_936_073"", ""insurance_936_074"", ""insurance_936_075"", ""insurance_936_076"", ""insurance_936_077"", ""insurance_936_078"", ""insurance_936_079"", ""insurance_936_080"", ""insurance_936_081"", ""insurance_936_082"", ""insurance_936_083"", ""insurance_936_084"", ""insurance_936_085"", ""insurance_936_086"", ""insurance_936_087"", ""insurance_936_088"", ""insurance_936_089"", ""insurance_936_090"", ""insurance_936_091"", ""insurance_936_092"", ""insurance_936_093"", ""insurance_936_094"", ""insurance_936_095""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good afternoon, thanks for call Rivertown Insurance, this is Greta, how can I help?"", ""Hi. #Um, I'm calling to set up an account."", ""Ok. I can help you with that. Is there a specific plan you are interested in?"", ""I tried to set up my account online, but was having some difficulty."", ""#Oh, I'm sorry to hear that. Let me see what I can do for you."", ""Thanks."", ""Is there a specific plan you are interested in?"", ""Well, I just wanted to start looking at the prices for renters and pet insurance."", ""Right. Gotcha."", ""You can't do that until you sign up for an account."", ""Right. That's correct. The pricing will show up as soon as we receive your basic info."", ""Ok. Well, it wouldn't take some of my info so I didn't know what else to do except call."", ""Great. I will definitely be able to take care of this for you."", ""Good. Thanks."", ""Let's begin with your name."", ""Laurel."", ""Thanks. And, your last name."", ""Davidson."", ""S.o.n.?"", ""Yes. S.o.n."", ""Thanks for that. Now, I'll need your address."", ""#Um, my physical address or mailing?"", ""Mailing."", ""Sure. #Uh, it's seventeen North Broadchurch Bucksville North Carolina."", ""Just Broadchurch or Broadchurch road or street?"", ""Just Broadchurch."", ""Great. Thanks. And, I'll need the zip."", ""#Oh, right. #Uh, five six two eight one."", ""Five six two eight one. Got it. And, a number for you?"", ""Home phone or cell?"", ""#Um, whichever you answer most frequently."", ""That's my cell. It's and this is what was happening on the site. I'd add my number in, but it didn't look like it took it."", ""Ok. Did you add the dashes?"", ""#Oh, you mean like four one two dash etcetera?"", ""Yes."", ""I think I did, not sure, though. Does it matter?"", ""Yeah. It's a bit testy if you add dashes. I need to tell our tech team about it."", ""Ok."", ""You're not the first person that's had a tough time with it."", ""#Oh, good. I'm not too good with technology, so I thought it was me. ."", ""No worries. I can take care of it for you."", ""Thanks."", ""Now, probably, here, yeah, it took your number with no dashes. Ok. Now, your birthdate?"", ""December sixth, nineteen fourty six."", ""Twelve six fourty six. Got it. And, your marital status?"", ""I'm married."", ""Ok. And, your spouse's name?"", ""Harold."", ""Harold. Got it. Do you have any children under the age of eighteen living with you?"", ""No. They're all grown. #Oh, wait. My grandaughter stays with us during the summer for about three months. Does that count?"", ""It may. Does she have her own room with her own stuff there?"", ""Yes. We keep a room for her."", ""Ok. Well, I think it would only make a difference on the renters policy if your total household goods was to increase because she lived with you."", ""#Oh. Ok."", ""Honestly, I'm not sure for a new account why they would ask that unless it's for our life insurance department. You know, to let them know make suggestions for other products we offer. Make sense?"", ""Yes. But I don't need life insurance."", ""Right. I understand. It's basically for future offerings and to let you know what we have available."", ""Ok."", ""Great. Now, do you currently hold renters insurance?"", ""Yes, but I was wondering if you could do it cheaper than the company I have."", ""Ok. Let's see what we can do for you."", ""I don't want to really get into it right now. I just wanted the account so that I could look into it myself. Later on."", ""#Oh, sure. No problem. Let me finish up creating your account. One moment."", ""Ok. Thanks."", ""No problem. Ok. You're all set! Before we hang up, I wanted to let you know that other than renters and pet insurance, we also offer life, as I mentioned, and auto, homeowners, and condo insurance."", ""#Oh. Ok. You have auto, too?"", ""Yes, and we're very competitive."", ""Well, I'll have to look into that. We may need to add our granddaughter to our vehicle when she turns sixteen which is coming up quick."", ""#Oh, sure. The teen driving years! ."", ""Yes. It goes by fast."", ""I can imagine. If you're interested, I can, tell you about our auto plans, if you'd like."", ""Is it a lot of information? I'm a little tired right now."", ""I can just give you an overview and then, if you have questions later, just call me back."", ""Ok. Sounds good. Go ahead."", ""Great! We have three tiers Basic, Preferred, and Complete."", ""#Uh-huh."", ""Basic is a thousand a year, Preferred is fifteen hundred a year, and complete is two thousand a year."", ""#Mhm."", ""Basic starts at a hundred and fifty thousand dollars of coverage for uninsured, underinsured, and medical."", ""Ok."", ""Preferred goes up fifty thousand for each of those coverages."", ""#Uh, you mean up to two hundred thousand?"", ""Yes."", ""Ok."", ""And, Complete increases to two hundred fifty thousand."", ""#Oh, well that's easy to understand. Usually, it's a lot more difficult to understand."", ""Yes. It can get confusing. We try to keep it simple."", ""Good. Ok. Thanks."", ""Now, you said you wanted to review some things on our site, but are you interested in signing up for auto today?"", ""Not today. I'll think about it all and get back to you."", ""Great. Sounds perfect. Anything else I can help you with today, missus Davidson?"", ""No. Thank you. #Uh what are your hours if I call back."", ""We're here Monday through Friday, nine to six, central time."", ""Ok. Thank you. You have a good day, now."", ""You, too. Thanks for calling Rivertown Insurance. Have a good day! Bye!"", ""Thanks, you, too. Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
937,"{""dialogue_id"": ""937"", ""turns"": {""turn_id"": [""insurance_937_000"", ""insurance_937_001"", ""insurance_937_002"", ""insurance_937_003"", ""insurance_937_004"", ""insurance_937_005"", ""insurance_937_006"", ""insurance_937_007"", ""insurance_937_008"", ""insurance_937_009"", ""insurance_937_010"", ""insurance_937_011"", ""insurance_937_012"", ""insurance_937_013"", ""insurance_937_014"", ""insurance_937_015"", ""insurance_937_016"", ""insurance_937_017"", ""insurance_937_018"", ""insurance_937_019"", ""insurance_937_020"", ""insurance_937_021"", ""insurance_937_022"", ""insurance_937_023"", ""insurance_937_024"", ""insurance_937_025"", ""insurance_937_026"", ""insurance_937_027"", ""insurance_937_028"", ""insurance_937_029"", ""insurance_937_030"", ""insurance_937_031"", ""insurance_937_032"", ""insurance_937_033"", ""insurance_937_034"", ""insurance_937_035"", ""insurance_937_036"", ""insurance_937_037"", ""insurance_937_038"", ""insurance_937_039"", ""insurance_937_040"", ""insurance_937_041"", ""insurance_937_042"", ""insurance_937_043"", ""insurance_937_044"", ""insurance_937_045"", ""insurance_937_046"", ""insurance_937_047"", ""insurance_937_048"", ""insurance_937_049"", ""insurance_937_050"", ""insurance_937_051"", ""insurance_937_052"", ""insurance_937_053"", ""insurance_937_054"", ""insurance_937_055"", ""insurance_937_056"", ""insurance_937_057"", ""insurance_937_058"", ""insurance_937_059"", ""insurance_937_060"", ""insurance_937_061"", ""insurance_937_062"", ""insurance_937_063"", ""insurance_937_064"", ""insurance_937_065"", ""insurance_937_066"", ""insurance_937_067"", ""insurance_937_068"", ""insurance_937_069"", ""insurance_937_070"", ""insurance_937_071"", ""insurance_937_072"", ""insurance_937_073"", ""insurance_937_074"", ""insurance_937_075"", ""insurance_937_076"", ""insurance_937_077"", ""insurance_937_078"", ""insurance_937_079"", ""insurance_937_080"", ""insurance_937_081"", ""insurance_937_082"", ""insurance_937_083"", ""insurance_937_084"", ""insurance_937_085"", ""insurance_937_086"", ""insurance_937_087"", ""insurance_937_088"", ""insurance_937_089"", ""insurance_937_090"", ""insurance_937_091"", ""insurance_937_092"", ""insurance_937_093"", ""insurance_937_094"", ""insurance_937_095"", ""insurance_937_096"", ""insurance_937_097""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. This is Charlie. How are you today?"", ""Hi. I'm ok. You?"", ""I'm well, thank you. What can I help you with?"", ""I need to file a claim."", ""Ok. What sort of claim?"", ""#Oh, right. Sorry. For my car."", ""Not a problem. I'll start by getting your name."", ""Sure. It's Allan Griffin."", ""Thanks. Is that a.l.l.a.n.?"", ""Yes."", ""Thanks. And, your birthdate, please?"", ""Five nineteen seventy three."", ""May ninetweenth, nineteen seventy three. Perfect. Now, to verify your account, I need to ask one, ask you one of your security questions."", ""Ok."", ""What is your mother's maiden name?"", ""Paulson."", ""Thank you for verifying your account."", ""#Mhm."", ""I see that you have our Complete Auto policy."", ""#Mhm."", ""What kind of claim did you want to open? Accident?"", ""Yes."", ""Did it just happen?"", ""No, just a couple of hours ago. I just got checked out of urgent care."", ""#Oh, goodness. So, you were injured."", ""Just a little. They are pretty sure I strained my neck, like whiplash, and my wrist is sprained from the impact."", ""#Wow. I'm so sorry you were hurt, but glad it's not worse."", ""Thanks. Me, too. I've got a doozy of a headache, though."", ""#Oh, I bet. So, let me get this going for you."", ""Thanks."", ""Where was the location of the accident?"", ""In Tempe."", ""Ok. And, were you driving on a main street or was it in a parking lot."", ""Well, I was pulling out of a parking lot."", ""Ok. Go on."", ""#Um, well, this lady was trying to turn left into the parking lot that I was coming out of."", ""#Uh-huh."", ""I'm not sure if she was on her phone or what, but she pulled right out in front of oncoming traffic and that guy slammed into her which pushed her car into mine."", ""Ok. And, was it head on or on the side?"", ""She was pushed into my drivers side."", ""Got it. Did your airbag deploy?"", ""No. No, just a good crunch on my side."", ""#Oh, I'm so sorry."", ""Yeah. I wasn't sure what had just happened. The crazy thing is, the lady got out of her car and came over and just repeating I'm sorry, I'm sorry, I'm sorry, like over and over again."", ""#Oh, gosh. Was she injured?"", ""I'm not sure, but she had blood on her head and they took her in an ambulance."", ""#Oh, what an ordeal."", ""Yeah. I told the cops that she kind of smelled like alcohol, but I couldn't be sure. She came up to my window and I could smell it when she was saying sorry."", ""I understand. Well, let's hope not, but I'll make a note just in case."", ""#Mhm."", ""Now, I'm assuming the police took a report."", ""Yes. They said it would take some time for me to get it from them."", ""Yes. That's pretty standard. Probably in a couple of days."", ""Ok."", ""Did you happen to get photos of the damage to your car?"", ""Yeah. I took a few before they, the cops showed up."", ""Ok. Good. Can you describe the damage to me?"", ""Yeah, from the front left side all the way to where the back passenger door ends, there were huge scratches and it dented the whole side in. I had to use another door to get out."", ""Goodness. Ok. Was the paint completely scratched off?"", ""Yeah. #Um, in some spots, some of the metal was bare."", ""Ok. Did you notice if your hood and trunk could be opened?"", ""Well, I, checked the hood because I noticed some fluid on the ground, but it wouldn't budge. It didn't look dented, but I think it's messed up because maybe the latch on the left side was damaged."", ""I understand. Ok. Was the car drivable?"", ""No. They had to tow it to my mechanics. It's just sitting there, right now."", ""Ok. And, do you happen to remember the mileage of the vehicle at the time of the accident. Just an approximation."", ""It was around eighty five thousand, but I don't know exactly."", ""Thanks. That's ok. When the adjuster comes out, they'll get the exact mileage."", ""Ok."", ""Did you get the other party's insurance information?"", ""Yes. I took a photo of it before they carted her off in the ambulance."", ""Great. Thank you. Ok, so there were three peope involved, correct?"", ""Yes. The guy she hit, then she hit me."", ""Ok. And, did you get his insurance information?"", ""The police gave it to me. He was hurt pretty badly."", ""#Oh no. I'm sorry to hear that."", ""He was unconscious before they put him in the ambulance, but kind of woke up a little when they lifted him in."", ""That's not good."", ""No."", ""Ok, so Andrew, I'm sorry, Allan. #Um, I think I have enough information to open this claim and schedule an appointment for you to meet with the adjuster."", ""Ok. Thanks."", ""Now, I'll pull up the schedule for the adjuster and make an appointment for you."", ""Thanks."", ""How does this Thursday at one p.m. sound?"", ""That sounds good. Do I have to meet him at the mechanic's shop?"", ""Actually, I'm not sure. I'll need to get back to you on that. Once I book the appointment, I'll send you another email confirming where you'll meet them."", ""Ok."", ""Alright, so you're set for Thursday at one. I'll be sending you an email confirmation with instructions on how to access your claim portal."", ""#Mhm."", ""You'll also receive another email with the confirmation of the adjuster appointment."", ""Ok. Thanks. How long will all of this take?"", ""Well, right after the adjuster, finishes, and you get an estimate from your mechanic, it could take up to eight weeks for everything to go through. You have some medical bills, also, that we'll need to reimburse you for."", ""Right. Got it."", ""Ok, Allan, is there anything else, for now, that I can do for you? Do you have any questions?"", ""No. No, I think I understand everything."", ""Great. Just call back, though, if you do. Thanks so much for calling Rivertown Insurance and I hope you feel well again soon."", ""Thanks. Thanks a lot. Have a good day."", ""Thanks. Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
938,"{""dialogue_id"": ""938"", ""turns"": {""turn_id"": [""insurance_938_000"", ""insurance_938_001"", ""insurance_938_002"", ""insurance_938_003"", ""insurance_938_004"", ""insurance_938_005"", ""insurance_938_006"", ""insurance_938_007"", ""insurance_938_008"", ""insurance_938_009"", ""insurance_938_010"", ""insurance_938_011"", ""insurance_938_012"", ""insurance_938_013"", ""insurance_938_014"", ""insurance_938_015"", ""insurance_938_016"", ""insurance_938_017"", ""insurance_938_018"", ""insurance_938_019"", ""insurance_938_020"", ""insurance_938_021"", ""insurance_938_022"", ""insurance_938_023"", ""insurance_938_024"", ""insurance_938_025"", ""insurance_938_026"", ""insurance_938_027"", ""insurance_938_028"", ""insurance_938_029"", ""insurance_938_030"", ""insurance_938_031"", ""insurance_938_032"", ""insurance_938_033"", ""insurance_938_034"", ""insurance_938_035"", ""insurance_938_036"", ""insurance_938_037"", ""insurance_938_038"", ""insurance_938_039"", ""insurance_938_040"", ""insurance_938_041"", ""insurance_938_042"", ""insurance_938_043"", ""insurance_938_044"", ""insurance_938_045"", ""insurance_938_046"", ""insurance_938_047"", ""insurance_938_048"", ""insurance_938_049"", ""insurance_938_050"", ""insurance_938_051"", ""insurance_938_052"", ""insurance_938_053"", ""insurance_938_054"", ""insurance_938_055"", ""insurance_938_056"", ""insurance_938_057"", ""insurance_938_058"", ""insurance_938_059"", ""insurance_938_060"", ""insurance_938_061"", ""insurance_938_062"", ""insurance_938_063"", ""insurance_938_064"", ""insurance_938_065"", ""insurance_938_066"", ""insurance_938_067"", ""insurance_938_068"", ""insurance_938_069"", ""insurance_938_070"", ""insurance_938_071"", ""insurance_938_072"", ""insurance_938_073"", ""insurance_938_074"", ""insurance_938_075"", ""insurance_938_076"", ""insurance_938_077"", ""insurance_938_078"", ""insurance_938_079"", ""insurance_938_080"", ""insurance_938_081"", ""insurance_938_082"", ""insurance_938_083"", ""insurance_938_084"", ""insurance_938_085"", ""insurance_938_086""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi, thanks for calling Rivertown Insurance, I'm Ally. What can I do for you?"", ""#Um, well, sorry, but I need to cancel my plan."", ""#Oh. Ok. I'm sorry to hear this, but I can help you do that."", ""Thanks."", ""My pleasure. I'll need to pull up your account to cancel it. Can I get your name?"", ""Sure. It's Mike. Mike Hurst."", ""Is your plan under Mike, or Michael?"", ""Michael. Sorry."", ""No. No worries. #Um, Michael Hurst. Ok, and, Mike, what's your birthdate."", ""It's three, March fourth two thousand one."", ""Thank you. Three four o. one."", ""#Mhm."", ""I see your account and now you can help me verify it by answering one of your security questions."", ""Sure."", ""What is your first pet's name?"", ""Muffin."", ""Perfect. That's what I needed. Thanks."", ""#Mhm."", ""You have auto and renters insurance. Which one did you want to cancel?"", ""The auto 'cause I found another company that's cheaper."", ""Ok. #Um, did they offer you the same coverage?"", ""Yeah, actually a little better coverage for less."", ""#Oh. Wow. That's great. What company are you going with?"", ""Well, I joined the military and I'm eligible now for a military insurance company and they also do financial stuff, like car loans and checking accounts."", ""That's good news. Congratulations on the military! Which branch?"", ""Air Force. I'm leaving for officer training school in a month."", ""#Wow. I bet that's exciting and hard!"", ""Yeah, but I'm prepared. I feel good."", ""Very nice! Congrats!"", ""Thanks."", ""I know that company and it's very hard for us to compete because they have an entirely different way of managing their company. I know they're good, though. I've heard good things about them."", ""Yeah. Everybody keeps telling me to switch my insurance, so that's what I want to do."", ""I understand. Let's get this started."", ""Ok."", ""I'll just need to do a few things to your account to cancel your policy. One moment. #Um, actually, can I put you on hold for a few minutes?"", ""No problem."", ""Thanks. One moment."", ""#Mhm. [hold music]."", ""Ok, Mike?"", ""Yes."", ""It's all taken care of. It looks like you'll have a refund of thirty four seventy two."", ""#Oh great! Why am I getting a refund?"", ""Well, you're account was paid up until the end of the month, so since you're canceling today, you get a refund."", ""Perfect. Is that going to be a check?"", ""Yes."", ""Can it be transferred to my account electronically?"", ""No, unfortunately for account terminations, we process a check."", ""Ok. I understand."", ""Is there anything else I can do for you?"", ""#Um, while I'm away, my stuff will be in storage and I need to change my renters insurance a little. Can I do that now?"", ""Sure. No problem."", ""I still need the same amount, but, like I said, my stuff will be in a storage unit."", ""Ok. One moment, so that I can switch accounts here."", ""Ok."", ""Here we go. I see your renters. So, if you'll need the same coverage, we'll just need to change the address of the location of your personal goods."", ""Ok. Sure. Ready?"", ""Yes. Go ahead."", ""The storage unit is at one one three two five East Broadway."", ""And, the unit number?"", ""It's unit f. three five one."", ""Three five one. Ok. And, the city and zip."", ""Same."", ""Ok. Same. Got it. Their number?"", ""Five o. two, seven one two, eight eight zero zero."", ""Five o. two, seven one two, eight eight zero zero?"", ""#Yep."", ""Thanks. Ok, so you'll get an email confirmation this change."", ""Thanks. They also said I need to provide proof of renters. Would the email work?"", ""Yes, there's an attachment in the email that has your renters policy. It's a summary."", ""Perfect."", ""Alright, Mister, or should I call you Officer Hurst?"", ""Not quite yet, but thanks for thinking about that."", ""My pleasure. My father was in the service."", ""Nice. Which branch?"", ""Marines. He was in Vietnam."", ""#Oh, gosh. That's tough."", ""Yeah, but he's ok. He worked in supply."", ""Cool."", ""Well, let me be the first to thank you ahead of time for your service."", ""Thanks for that."", ""Is there anything more I can do for you?"", ""No, you've been helpful. Thanks."", ""My pleasure. Take care and good luck in office training school."", ""Thanks! Have a good day."", ""Thanks. You, too."", ""Good bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CancelPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RequestProofOfInsurance""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
939,"{""dialogue_id"": ""939"", ""turns"": {""turn_id"": [""insurance_939_000"", ""insurance_939_001"", ""insurance_939_002"", ""insurance_939_003"", ""insurance_939_004"", ""insurance_939_005"", ""insurance_939_006"", ""insurance_939_007"", ""insurance_939_008"", ""insurance_939_009"", ""insurance_939_010"", ""insurance_939_011"", ""insurance_939_012"", ""insurance_939_013"", ""insurance_939_014"", ""insurance_939_015"", ""insurance_939_016"", ""insurance_939_017"", ""insurance_939_018"", ""insurance_939_019"", ""insurance_939_020"", ""insurance_939_021"", ""insurance_939_022"", ""insurance_939_023"", ""insurance_939_024"", ""insurance_939_025"", ""insurance_939_026"", ""insurance_939_027"", ""insurance_939_028"", ""insurance_939_029"", ""insurance_939_030"", ""insurance_939_031"", ""insurance_939_032"", ""insurance_939_033"", ""insurance_939_034"", ""insurance_939_035"", ""insurance_939_036"", ""insurance_939_037"", ""insurance_939_038"", ""insurance_939_039"", ""insurance_939_040"", ""insurance_939_041"", ""insurance_939_042"", ""insurance_939_043"", ""insurance_939_044"", ""insurance_939_045"", ""insurance_939_046"", ""insurance_939_047"", ""insurance_939_048"", ""insurance_939_049"", ""insurance_939_050"", ""insurance_939_051"", ""insurance_939_052"", ""insurance_939_053"", ""insurance_939_054"", ""insurance_939_055"", ""insurance_939_056"", ""insurance_939_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for calling Rivertown Insurance. This is Justin. How are you today?"", ""Hi. Good, thanks. You?"", ""I'm doing pretty good. Thanks. What can I do for you?"", ""I'm calling to change my address."", ""Ok. I can help with that. I'll need to pull up your account."", ""Ok. What do you need?"", ""Let's start with your name. First and last."", ""Johnny Baringer."", ""Johnathan?"", ""#Oh, yes. Johnathan."", ""J.o.h.n.a.t.h.a.n.?"", ""Yep. That's it."", ""Ok, and B.a.r.i.n.g.e.r. #Um, your zip?"", ""Yes. #Uh, three two seven six four."", ""Three two seven six four. Great. I've got your account pulled up, now, I need to verify."", ""Ok."", ""Who was your, what was your favorite teacher's name?"", ""Missus Lindy."", ""Perfect. Thanks for verifying."", ""Sure."", ""Ok. Change of address. #Uh, I see two policies here. Do you need me to change both?"", ""#Oh, right. I forgot about the Renters. Renters, right?"", ""Yes. Renters and Auto."", ""Ok. Right. Yes, both."", ""Perfect. Did you move already?"", ""Yes. I'm in the new place."", ""Ok. #Um, because you have the auto, I'm wondering if there's a significan't difference in the distance you drive to and from work now."", ""#Oh, right, 'cause it might be cheaper if it's less driving."", ""Yes."", ""#Um, let me think. It's probably about, well, actually, I'm taking the bus most days now, so I'm not driving all the way into downtown."", ""Good. That's the kind of info I need here. So, what would you say? Like how many less miles per year will you be driving?"", ""Probably, like about a hundred miles a week, so that's like, fifty two hundred a year."", ""Yes. Ok. Fifty two hundred. Good, that should save you at least a few dollars a month."", ""Great!"", ""I'll put this through and you'll see your new total on next month's bill."", ""Thanks!"", ""My pleasure. Now, for you new address."", ""#Oh, right, we haven't changed it yet. ."", ""Right, sorry. Just wanted to save you some money if we could."", ""Definitely. #Um, new address is two eight eight Peachtree."", ""Street or Road?"", ""#Nope, just Peachtree."", ""Ok. Is there a unit number?"", ""#Nope, I was able to rent a real house! First time in my life I'm not in an apartment."", ""Well, congratulations! That's great!"", ""Thanks. It's so nice. No weird noises through the walls. ."", ""Right. I used to live in a place the walls were so think I could hear all my crazy neighbor's arguments with her mom on the phone."", ""#Oh. #Wow. Not fun. ."", ""Definitely not. Ok, Johnny. Is the new place the same zip?"", ""Yeah. Same."", ""Great. Got it. That should be changed immediately."", ""Thanks."", ""Sure! Is there anything else I can do for you today?"", ""#Nope. That's it!"", ""Great, well, thanks for calling Rivertown Insurance. Have a good weekend!"", ""#Ah, thanks. You, too."", ""Thank you! Bye."", ""Bye.""], ""dialogue_acts"": [[], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
940,"{""dialogue_id"": ""940"", ""turns"": {""turn_id"": [""insurance_940_000"", ""insurance_940_001"", ""insurance_940_002"", ""insurance_940_003"", ""insurance_940_004"", ""insurance_940_005"", ""insurance_940_006"", ""insurance_940_007"", ""insurance_940_008"", ""insurance_940_009"", ""insurance_940_010"", ""insurance_940_011"", ""insurance_940_012"", ""insurance_940_013"", ""insurance_940_014"", ""insurance_940_015"", ""insurance_940_016"", ""insurance_940_017"", ""insurance_940_018"", ""insurance_940_019"", ""insurance_940_020"", ""insurance_940_021"", ""insurance_940_022"", ""insurance_940_023"", ""insurance_940_024"", ""insurance_940_025"", ""insurance_940_026"", ""insurance_940_027"", ""insurance_940_028"", ""insurance_940_029"", ""insurance_940_030"", ""insurance_940_031"", ""insurance_940_032"", ""insurance_940_033"", ""insurance_940_034"", ""insurance_940_035"", ""insurance_940_036"", ""insurance_940_037"", ""insurance_940_038"", ""insurance_940_039"", ""insurance_940_040"", ""insurance_940_041"", ""insurance_940_042"", ""insurance_940_043"", ""insurance_940_044"", ""insurance_940_045"", ""insurance_940_046"", ""insurance_940_047"", ""insurance_940_048"", ""insurance_940_049"", ""insurance_940_050"", ""insurance_940_051"", ""insurance_940_052"", ""insurance_940_053"", ""insurance_940_054"", ""insurance_940_055"", ""insurance_940_056"", ""insurance_940_057"", ""insurance_940_058"", ""insurance_940_059"", ""insurance_940_060"", ""insurance_940_061"", ""insurance_940_062"", ""insurance_940_063"", ""insurance_940_064"", ""insurance_940_065"", ""insurance_940_066"", ""insurance_940_067"", ""insurance_940_068"", ""insurance_940_069"", ""insurance_940_070"", ""insurance_940_071"", ""insurance_940_072"", ""insurance_940_073"", ""insurance_940_074"", ""insurance_940_075"", ""insurance_940_076"", ""insurance_940_077"", ""insurance_940_078"", ""insurance_940_079"", ""insurance_940_080"", ""insurance_940_081"", ""insurance_940_082"", ""insurance_940_083"", ""insurance_940_084"", ""insurance_940_085"", ""insurance_940_086"", ""insurance_940_087"", ""insurance_940_088"", ""insurance_940_089"", ""insurance_940_090"", ""insurance_940_091"", ""insurance_940_092"", ""insurance_940_093"", ""insurance_940_094"", ""insurance_940_095"", ""insurance_940_096""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Thanks for calling Rivertown Insurance, this is Mandy, how can I help you?"", ""Hi. I'm call to add my son to my auto policy."", ""Ok. I can help you with that. I can pull your account up with your first and last name, please."", ""Sure. It's Roland Becker."", ""Great. Roland D.e.c.k."", ""No. Becker with a b. as in boy."", ""#Oh. Thanks. Becker. Ok, I see your account. I need to verify it my asking you one of your security questions, ok?"", ""#Uh, sure. Go ahead."", ""What was the name of your high school?"", ""Jay Townsend High School."", ""Great. And, can you confirm your zip code, please?"", ""Yeah, it's five seven two three eight."", ""Thanks for verifying your account. Now, let's get your son onto your policy."", ""#Yep."", ""Is he a new driver?"", ""Yes. He's turning sixteen next month. ."", ""Wow. I bet he's excited to drive. ."", ""Yeah, a little too excited. ."", ""Yes. I remember I couldn't wait to get my drivers license."", ""Yeah, me, too."", ""Ok, so I need to ask you a few questions to get him added. Alright?"", ""Sure. Go ahead."", ""I need his first and last name as it is on his drivers or will be on his drivers, wait, does he have a drivers permit?"", ""Yes."", ""Ok, what is his name listed on his drivers permit."", ""Joshua Becker."", ""Ok. Got it. And, his birthdate?"", ""Six twenty six o. five."", ""#Uh, June twenty sixth, two thousand five. Got it. Ok. Has he taken a drivers ed course?"", ""Yeah. Last month."", ""Ok, they should've sent a certificate of completion via email. Do you have that?"", ""Yeah, right here."", ""Ok. On the top right side of the certificate will be a number. I just need the last six numbers."", ""Ok, seven two one four nine five."", ""Seven two one four nine five. Great."", ""#Yep."", ""Ok, and the date in the lower right corner?"", ""May fifth."", ""Five five. Got it. That's got to be lucky right? ."", ""Gosh, I hope so. He'll need all the luck he can get."", ""Right? Teen drivers!"", ""Yes. Scary."", ""Right, well, I'm sure if he's taken the drivers ed class, he'll be fine."", ""Let's hope. ."", ""Alright, so now I'll need to know which of your vehicles he'll be added to."", ""#Oh, right, the Honda for sure."", ""Got it. Honda Civic. Reliable cars. I had one a few years ago and loved it."", ""Exactly. It's our daily driver and hopefully, he can get himself to all his activities now."", ""#Oh, that'll be a relief. They get busy as teenagers. ."", ""I feel like a chauffeur."", ""I bet. Ok, so if we add him onto the Honda and you want the same coverage, your policy will increase by twelve hundred per year."", ""Ouch."", ""Yes. Young drivers are expensive."", ""No, I get it. I expected as much."", ""#Whew. I'm glad. Some parents get real sticker shock."", ""Yeah. Hopefully, he'll be able to get a part-time job to pay for part of that. ."", ""That would be nice, right?"", ""#Yep."", ""Ok, do you want the same coverage?"", ""Yes."", ""Ok. Thanks. Let me finish up some things here. One moment."", ""Sure."", ""While I'm thinking about it, I noticed when you called that you are the only one in your family with life insurance with us."", ""Yeah."", ""Not to be morbid, but now might be a good time to think about life insurance for Joshua. Did you want to look into that today?"", ""#Oh. Wow. I didn't even think about that. Isn't there a death thing on the auto."", ""Yes. Death and dismemberment, but it's not technically life insurance. Usually, I see parents get enough life insurance to cover the costs of buriel."", ""#Mhm. That's heavy."", ""Yeah. Sorry. Don't mean to be a downer, but I thought I'd mention it."", ""Well, let me think about it a minute."", ""Sure. Take your time. I'm still finishing up here with the auto."", ""Ok."", ""Ok. All set with auto."", ""Thanks."", ""Did you want to look into the life insurance today?"", ""#Um, it's on your website, right? #Uh, the options?"", ""Yes."", ""Do I need to log in first?"", ""Yes. And then you can look for the menu on the left of the."", ""I'm pretty tech savvy. I'll figure it out."", ""#Oh. Perfect."", ""Yeah, I should probably talk to my wife about it first before I make any decisions with that."", ""I completely understand."", ""Thanks, anyway."", ""No problem."", ""I'll call back if we decide to."", ""Sure. Any time. You may not get me, but someone in the life insurance department can help."", ""Ok. Great. Thanks."", ""My pleasure! So, we're all set adding Joshua. I'll be sending the new policy link to you via email. It may take twenty four hours to process, but you should see it tomorrow. You're email's the same?"", ""#Yep. Still got the old a.o.l. account. ."", ""Hey, whatever works, right?"", ""#Yep!"", ""Alright, then. Is there anything else I can help you with, mister Becker?"", ""No, I'm good. Thanks."", ""My pleasure! Thanks for trusting Rivertown Insurance and have a great weekend!"", ""Thanks, you, too! Bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""AddDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
941,"{""dialogue_id"": ""941"", ""turns"": {""turn_id"": [""insurance_941_000"", ""insurance_941_001"", ""insurance_941_002"", ""insurance_941_003"", ""insurance_941_004"", ""insurance_941_005"", ""insurance_941_006"", ""insurance_941_007"", ""insurance_941_008"", ""insurance_941_009"", ""insurance_941_010"", ""insurance_941_011"", ""insurance_941_012"", ""insurance_941_013"", ""insurance_941_014"", ""insurance_941_015"", ""insurance_941_016"", ""insurance_941_017"", ""insurance_941_018"", ""insurance_941_019"", ""insurance_941_020"", ""insurance_941_021"", ""insurance_941_022"", ""insurance_941_023"", ""insurance_941_024"", ""insurance_941_025"", ""insurance_941_026"", ""insurance_941_027"", ""insurance_941_028"", ""insurance_941_029"", ""insurance_941_030"", ""insurance_941_031"", ""insurance_941_032"", ""insurance_941_033"", ""insurance_941_034"", ""insurance_941_035"", ""insurance_941_036"", ""insurance_941_037"", ""insurance_941_038"", ""insurance_941_039"", ""insurance_941_040"", ""insurance_941_041"", ""insurance_941_042"", ""insurance_941_043"", ""insurance_941_044"", ""insurance_941_045"", ""insurance_941_046"", ""insurance_941_047"", ""insurance_941_048"", ""insurance_941_049"", ""insurance_941_050"", ""insurance_941_051"", ""insurance_941_052"", ""insurance_941_053"", ""insurance_941_054"", ""insurance_941_055"", ""insurance_941_056"", ""insurance_941_057"", ""insurance_941_058"", ""insurance_941_059"", ""insurance_941_060"", ""insurance_941_061"", ""insurance_941_062"", ""insurance_941_063"", ""insurance_941_064"", ""insurance_941_065"", ""insurance_941_066"", ""insurance_941_067"", ""insurance_941_068"", ""insurance_941_069"", ""insurance_941_070"", ""insurance_941_071"", ""insurance_941_072"", ""insurance_941_073"", ""insurance_941_074"", ""insurance_941_075"", ""insurance_941_076"", ""insurance_941_077"", ""insurance_941_078"", ""insurance_941_079""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Hi. Thanks for calling Rivertown Insurance. My name is Sylvia. What are you calling about today?"", ""I need to change my plan, auto plan."", ""Ok. I can help you with that."", ""Thanks."", ""Can I get your name to pull up your account?"", ""Yeah, it's Justin Beales."", ""Thanks. Can you spell your last name, please?"", ""B.e.a.l.e.s."", ""Thank you."", ""#Mhm."", ""Can I get your birthdate?"", ""April seventh, sixty eight."", ""Four seven, ok. Thanks. I've got your account here. Can you verify it by answering one of your security questions?"", ""Yeah."", ""What is your mother's maiden name?"", ""Stanley."", ""Great. Thanks."", ""#Mhm."", ""Ok, you'd like to change your auto plan."", ""Yes."", ""Do you know anything about our other plans?"", ""Only that you have some. ."", ""Got it. No problem. I see you're in our Basic plan, so the other two plans we have are the Preferred and the Compete plans."", ""Ok. #Um, how much are each of those?"", ""Sure. As long as none of your driving information has changed, the Preferred is fifteen hundred a year and the Complete plan is two thousand per year."", ""None of my info has changed, so, fifteen hundred and two thousand. Ok. So, what are the coverages for each?"", ""The Preferred is going to cover one hundred fifty thousand dollars in under and un-insured and seventy five thousand in liability."", ""#Mhm. One fifty and seventy five."", ""Yes, and the Complete is two hundred thousand for under insured and un-insured and for liability, it's one hundred thousand."", ""Two hundred and one hundred. Got it. So, how much are the monthly payments for each?"", ""#Um, one moment. The Preferred is one twenty five a month and, the Complete is one sixty six, sixty seven."", ""Ok. One twenty five and one sixty six-ish. Got it."", ""#Oh, also you already are, you're already set up for automatic payments and electronic billing, so your five percent discount would apply to the new plan, also."", ""Great, so a few dollars less than the prices you told me?"", ""Yeah. A few dollars."", ""Thanks. So, give me one second. I want to think about this for a minute before I decide."", ""Sure. Take your time."", ""Well, if I, I could probably do the Preferred pretty easily, so let's just go ahead with that one."", ""I can do that. Give me one minute while I get this changed for you."", ""No problem."", ""I need to make sure your address is current. I have j.b.s.f.u.n.n.y. at gmail."", ""Actually, I just changed it. It's gmail, but it's b.e.a.l.e.s. funny instead."", ""Great. One moment. B.e.a.l.e.s. funny at gmail. Ok. That's changed."", ""Thanks."", ""And, for the record, I need to ask you a few questions about your driving record."", ""Ok."", ""Have you been involved in a vehicle accident in the last two years?"", ""No."", ""Ok. Thanks. Have you received any traffic violations in the last two years?"", ""No."", ""Thanks. How many miles do you travel in a year?"", ""The same."", ""Ok and I show twelve thousand on your account."", ""#Yep. That's good."", ""Thanks. And, your address is the same? On Avery Street?"", ""Yes. The same."", ""Ok. Great! And, your phone number is three two seven, six six five, five six nine eight?"", ""Yes. That's my cell."", ""Ok. #Um, did you want me to add another number to your account?"", ""No, it's the only one I have."", ""Ok. No problem. Is your driver's license number the same?"", ""#Yep. All the same. Pretty boring. ."", ""Got it."", ""I thrive on consistently, apparently. ."", ""I totally understand. Ok, is your card, the payment method still the same?"", ""Yes."", ""Can you confirm the numbers on the back of your card?"", ""Sure. They are four three eight."", ""Ok. Thanks. Got it. Ok, Justin, I've got everything updated and your new plan has been processed. You'll be receiving an email confirmation of your plan change and a copy of your policy will be attached. Do you have any further questions or is there anything else I can do for you?"", ""#Oh, no. That's it. Thanks so much."", ""No problem."", ""#Oh, actually, when will my first payment for the new plan come out?"", ""All payments are processed on the first of each month."", ""Great. Thanks."", ""Anything else?"", ""#Nope. That'll do it."", ""Ok, well, thanks for calling Rivertown Insurance and have a good day."", ""Thanks, you, too. Bye."", ""Thanks, bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangePlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
942,"{""dialogue_id"": ""942"", ""turns"": {""turn_id"": [""insurance_942_000"", ""insurance_942_001"", ""insurance_942_002"", ""insurance_942_003"", ""insurance_942_004"", ""insurance_942_005"", ""insurance_942_006"", ""insurance_942_007"", ""insurance_942_008"", ""insurance_942_009"", ""insurance_942_010"", ""insurance_942_011"", ""insurance_942_012"", ""insurance_942_013"", ""insurance_942_014"", ""insurance_942_015"", ""insurance_942_016"", ""insurance_942_017"", ""insurance_942_018"", ""insurance_942_019"", ""insurance_942_020"", ""insurance_942_021"", ""insurance_942_022"", ""insurance_942_023"", ""insurance_942_024"", ""insurance_942_025"", ""insurance_942_026"", ""insurance_942_027"", ""insurance_942_028"", ""insurance_942_029"", ""insurance_942_030"", ""insurance_942_031"", ""insurance_942_032"", ""insurance_942_033"", ""insurance_942_034"", ""insurance_942_035"", ""insurance_942_036"", ""insurance_942_037"", ""insurance_942_038"", ""insurance_942_039"", ""insurance_942_040"", ""insurance_942_041"", ""insurance_942_042"", ""insurance_942_043"", ""insurance_942_044"", ""insurance_942_045"", ""insurance_942_046"", ""insurance_942_047"", ""insurance_942_048"", ""insurance_942_049"", ""insurance_942_050"", ""insurance_942_051"", ""insurance_942_052"", ""insurance_942_053"", ""insurance_942_054"", ""insurance_942_055"", ""insurance_942_056"", ""insurance_942_057""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Good morning! Thanks for calling Rivertown Insurance. My name is Roland. What can I do for you today?"", ""Hi. Well, I seem to have misplaced my insurance card."", ""No problem. What did you need your card for specifically?"", ""#Uh, just to have my proof of insurance for my bank."", ""#Oh. Ok. So did you just buy a new car?"", ""Yeah. I have loadn and I need to show them I have full coverage."", ""Got it so the policy you have is for your new car, or your old car?"", ""It's for my new car, but the bank said they didn't receive the policy number from me even though I thought I added it to the loan paperwork."", ""#Oh, I see. So, really, you just need to give them your policy number?"", ""Yeah. That's right. But I also need my card for proof. Like if I get stopped by a cop."", ""#Oh, sure. I understand. I'll need to pull up your account first."", ""Ok."", ""Let me get your first and last name, please?"", ""Denny Mallard."", ""Did you say Denny or Benny?"", ""Denny with a d."", ""Thanks. Is that short for Dennis?"", ""#Oh, yes. It's under Dennis."", ""Thanks. Ok, and your birthdate?"", ""Three seven sixty five."", ""March seven, sixty five."", ""#Yep."", ""Ok. Thanks. I need to ask you one of your security questions to verify your account, ok?"", ""#Mhm. Go ahead."", ""What is the name of your first pet?"", ""Mango. She was a sweet baby."", ""#Ah. Nice. Was she a dog?"", ""#Nah, a cat. A fat little cat. ."", ""Thanks for verifying. Ok, so I see here that you have two vehicle with policies. Which one do you need the number, the policy number and card for?"", ""The Kia."", ""Got it. So, let me know when you're ready for the number."", ""Yeah. Sure, go ahead."", ""Ok, it's six seven two."", ""#Mhm."", ""Three zero zero."", ""#Mhm."", ""Three two nine seven."", ""#Mhm. That's it?"", ""#Yep. That's it."", ""Ok, so, six seven two three o. o. three two nine seven?"", ""#Yep."", ""Ok, so what about the card?"", ""Sure. So, the card, I can send a copy of the card to you via email. Does that sound good?"", ""Yeah, but can I get it on the website? On my account?"", ""#Oh, sure. Have you registered for an online account yet?"", ""If I did, it was a long time ago."", ""Ok, no worries. If you can't remember your password, you can always reset it."", ""Right. So, where do I find the card? The download?"", ""#Oh, sure, so once you log in, just go to your dashboard, which is I think it's the landing page after you log in, then you find My Documents, then under that you'll find the, a, copy of your insurance card."", ""Perfect. I think I got it."", ""Great and if you have any questions, just give us a call back."", ""Ok. Will do. Thanks."", ""You're welcome. Is there anything more I can do for you?"", ""#Nope, that's it. Thanks, again."", ""No problem and thanks for calling Rivertown Insurance. Have a great weekend!"", ""#Oh, thanks. You do the same."", ""Thank you. Good bye."", ""Bye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [""RequestProofOfInsurance""], [], [], [], [""GetPolicyNumber""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
943,"{""dialogue_id"": ""943"", ""turns"": {""turn_id"": [""insurance_943_000"", ""insurance_943_001"", ""insurance_943_002"", ""insurance_943_003"", ""insurance_943_004"", ""insurance_943_005"", ""insurance_943_006"", ""insurance_943_007"", ""insurance_943_008"", ""insurance_943_009"", ""insurance_943_010"", ""insurance_943_011"", ""insurance_943_012"", ""insurance_943_013"", ""insurance_943_014"", ""insurance_943_015"", ""insurance_943_016"", ""insurance_943_017"", ""insurance_943_018"", ""insurance_943_019"", ""insurance_943_020"", ""insurance_943_021"", ""insurance_943_022"", ""insurance_943_023"", ""insurance_943_024"", ""insurance_943_025"", ""insurance_943_026"", ""insurance_943_027"", ""insurance_943_028"", ""insurance_943_029"", ""insurance_943_030"", ""insurance_943_031"", ""insurance_943_032"", ""insurance_943_033"", ""insurance_943_034"", ""insurance_943_035"", ""insurance_943_036"", ""insurance_943_037"", ""insurance_943_038"", ""insurance_943_039"", ""insurance_943_040"", ""insurance_943_041"", ""insurance_943_042"", ""insurance_943_043"", ""insurance_943_044"", ""insurance_943_045"", ""insurance_943_046"", ""insurance_943_047"", ""insurance_943_048"", ""insurance_943_049"", ""insurance_943_050""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello this is Ron. Thanks for calling Rivertown Insurance. What can I help you with today?"", ""Hi there. I am needing to let someone know my new address. I just moved and want to update my information."", ""Alright I would be more than happy to help you with that today ma'am. Can you please tell me your first and last name?"", ""Yes my name is Laura McCarthy."", ""Thank you Laura. Let's look up your account here. Can you please tell me your account number?"", ""Oh sorry but I don't know it."", ""Ok no worries we can still access it by asking you a few questions just to verify your identity if you don't mind?"", ""Sure let's just do that."", ""Ok can you please tell me your date of birth?"", ""Yes my birthday is September fifteenth."", ""and the year you were born?"", ""Oh yeah sorry nineteen ninetynine."", ""Ok so I have nine fiftenn ninety nine."", ""Mm hmm. Yep thats right."", ""Next I will need your social security number please."", ""Ok thats five six zero one four nine eight three seven."", ""Let me just read that back to you real quick I heard five six zero one four nine eight three seven. Is that right?"", ""Yeah thats right."", ""Okay now I will need you to answer this security question. What was the name of your childhood best friend?"", ""Hmm let's go with Kristina."", ""That matches what we have here. Wonderful I have your account here open in front of me now. What changes did you need to make?"", ""Uh well I moved. So my address."", ""That's right a change of address. Let me see here I can help you with that in just a moment. Do you mind holding for a brief moment?"", ""Uh ok I guess so."", ""I apologixe for the wait I was just having some technical difficulties here but it looks like we are good to go now. please verify the address we have on file here."", ""Sure that should be seven seven four nine Decatur Street Memphis Tennessee seven three one one eight."", ""Okay great. Now can you please tell me your new address?"", ""Yep it is six fourty two Nimitz Lane Dallas Texas three seven eight two two."", ""Okay do you mind please spelling Nimitz for me?"", ""Yeah sure N I M I T Z."", ""Thanks for that. Ok let me just read this back you real quick I have six four two Nimitz Lane Dallas Texas three seven eight two two."", ""Yes that's it."", ""Wonderful. How are you liking Dallas so far? I hear it is a great place to live."", ""Eh it is okay. Just getting settled and I haven't got a chance to explore too much yet. We'll see it home for now."", ""Well hopefully you can get out soon and explore the area."", ""Yeah that's the plan we will see if I ever find the time ."", ""Okay so we have your address updated in the system. You will start receiving your correspondence from Rivertown Insurance at your new address beginning most likely next week."", ""Cool that's great. Thanks for you help."", ""Can I send you confirmation of your address change to your email address?"", ""Uh sure but actually what email address do you have for me there?"", ""I have LalaMcCarthyseven at xyz dot com."", ""Oh yeah I guess that works. I have several emails these days wanted to make sure I will see it."", ""Is this the email address you'd like me to keep on file for you? I am happy to change it for you if you'd like?"", ""No oh no that one works. That's the best one for sure."", ""Okay great. I just emailed you confirmation of your address change. You should be receiving that any minute."", ""Cool thanks."", ""Before I end this call is there anything else I can do for you today?"", ""No I think I am good. Time to unpack ."", ""Well best of luck to you in your new home. Hope you are able to get out and explore a bit!"", ""Thanks I am sure I will eventually. Thanks again. Bye Bye."", ""Goodbye!""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
944,"{""dialogue_id"": ""944"", ""turns"": {""turn_id"": [""insurance_944_000"", ""insurance_944_001"", ""insurance_944_002"", ""insurance_944_003"", ""insurance_944_004"", ""insurance_944_005"", ""insurance_944_006"", ""insurance_944_007"", ""insurance_944_008"", ""insurance_944_009"", ""insurance_944_010"", ""insurance_944_011"", ""insurance_944_012"", ""insurance_944_013"", ""insurance_944_014"", ""insurance_944_015"", ""insurance_944_016"", ""insurance_944_017"", ""insurance_944_018"", ""insurance_944_019"", ""insurance_944_020"", ""insurance_944_021"", ""insurance_944_022"", ""insurance_944_023"", ""insurance_944_024"", ""insurance_944_025"", ""insurance_944_026"", ""insurance_944_027"", ""insurance_944_028"", ""insurance_944_029"", ""insurance_944_030"", ""insurance_944_031"", ""insurance_944_032"", ""insurance_944_033"", ""insurance_944_034"", ""insurance_944_035"", ""insurance_944_036"", ""insurance_944_037"", ""insurance_944_038"", ""insurance_944_039"", ""insurance_944_040"", ""insurance_944_041"", ""insurance_944_042"", ""insurance_944_043"", ""insurance_944_044"", ""insurance_944_045"", ""insurance_944_046"", ""insurance_944_047"", ""insurance_944_048"", ""insurance_944_049""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer""], ""utterance"": [""Thanks for holding. this is Barbara with Rivertown Insurance Billing department. How can I asist you today?"", ""Hi. I want to cancel my automatic payments."", ""I can certainly help you with that."", ""good."", ""Can I get your name please?"", ""My name is Sally."", ""Ok Sally what is your last name?"", ""My last name is Finn."", ""Miss Funn would you mind spelling your last name for me?"", ""Uh ok. It is F I N N."", ""Thank you miss Finn. In order to verify your account I will need to ask you a few questions."", ""Seriously? I am kind of in a hurry. I ok."", ""I understand. I will do my best to get this done as quickly as possible. First what is your address?"", ""Fifty seven sixty three Juniper Street. Palm Desert California nine six two four seven."", ""Ok let me repeat that back to you, five seven six three Juniper Street Palm Desert California zip code nine six two four seven?"", ""yep. Thats right."", ""Ok great. Can you now provide me with your social security number?"", ""really? ok it is five four six three seven eight one one one."", ""Ok so I have five four six three seven eight one one one. That's three ones at the end?"", ""yep. Thats right."", ""One last thing before we can access and make changes to your account. Can you please answer the following security question."", ""okay.."", ""What was the name of your first pet?"", ""Oh that would be Goldie."", ""Can you spell Goldie for me please?"", ""okay G O L D I E. Goldie was a fish."", ""Ok looks like I have your account up here now what changes were you looking to make today?"", ""I want to cancel my automatic billing. It is frustrationg to me to get billed when I am not expecting certain charges. They keep taking out more than I expect."", ""I am sorry to hear that. Should w take a look at the charges to verify what they are for?"", ""No no.I already have done that. I just want to cancel. I already know what I want."", ""Ok we can certainly take care of this for you. We will need to set up a bill date for you. You will need to send payment by mail each month or you can pay using our website. It looks like your automatic payments are being withdrawn on the tenth of each month. Would you like to keep your due date the tenth?"", ""Yes, the tenth works. Will I get a bill in the mail now? Cause I never did before."", ""You are currently enrolled for paperless billing but I can chage your settings if you would like to receive a paper copy of your bill?"", ""Oh that's right. I forgot I had enrolled in that. no lts keep it paperless."", ""Okay what date would you like your due date to be each month?"", ""Uh I will keep it the tenth actually. Ya the tenth."", ""Fantastic. Can I verify your email address to make sure we have it correct?"", ""Sure. My email address is Sfinn at ggg dot com."", ""Ok I do show that we have Sfinn at ggg dot com listed here. Looks like that is correct."", ""okay.."", ""So Miss Finn, I just wanted to make sure we are meeting your needs. We have now canceled your automatic billing and you will receive a bill now by email each month. Your payment will be due on it looks like the tenth of each month. Late fees will be applied if the payment is over five days late."", ""Okay. Thanks."", ""If you would ever like to re enroll in our automatic billing plan please contact us and an agent will help you set that back up."", ""Okay. So has my payment already been taken out this month? Can you check on there for me?"", ""Sure thing. Yes it looks like a payment of two hundred seventy two dollars and forty cents was paid. Your next billing cycle is when your new payment preferences will take place."", ""Okay. Got it. So we are all set then."", ""Yes Miss Finn. It has been a pleasure speaking with you today. Please let me know if there is anything else I can do."", ""Nope that's it. Thanks."", ""Well you have a wonderful rest of your day then. Thanks for calling."", ""You too. Goodcbye.""], ""dialogue_acts"": [[], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], []], ""intents"": [[], [""CancelAutomaticBilling""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
945,"{""dialogue_id"": ""945"", ""turns"": {""turn_id"": [""insurance_945_000"", ""insurance_945_001"", ""insurance_945_002"", ""insurance_945_003"", ""insurance_945_004"", ""insurance_945_005"", ""insurance_945_006"", ""insurance_945_007"", ""insurance_945_008"", ""insurance_945_009"", ""insurance_945_010"", ""insurance_945_011"", ""insurance_945_012"", ""insurance_945_013"", ""insurance_945_014"", ""insurance_945_015"", ""insurance_945_016"", ""insurance_945_017"", ""insurance_945_018"", ""insurance_945_019"", ""insurance_945_020"", ""insurance_945_021"", ""insurance_945_022"", ""insurance_945_023"", ""insurance_945_024"", ""insurance_945_025"", ""insurance_945_026"", ""insurance_945_027"", ""insurance_945_028"", ""insurance_945_029"", ""insurance_945_030"", ""insurance_945_031"", ""insurance_945_032"", ""insurance_945_033"", ""insurance_945_034"", ""insurance_945_035"", ""insurance_945_036"", ""insurance_945_037"", ""insurance_945_038"", ""insurance_945_039"", ""insurance_945_040"", ""insurance_945_041"", ""insurance_945_042"", ""insurance_945_043"", ""insurance_945_044"", ""insurance_945_045"", ""insurance_945_046"", ""insurance_945_047"", ""insurance_945_048"", ""insurance_945_049"", ""insurance_945_050"", ""insurance_945_051"", ""insurance_945_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi there, thank you for calling Rivertown Insurance, this is Becky speaking. How can I be of assistance?"", ""#Um, yes, hi. I would, need help with creating my account, I enrolled a few days ago. Actually it was, I think last Thursday, on the twenty seventh."", ""Alright. I can definitely help you with that."", ""Thanks."", ""Mhm. Sure! Can I have your name?"", ""#Uh, yes, it's Jeremy Hudson."", ""Okay, and just to make sure, that's j. e. r. e. m. y., is that correct?"", ""Yep."", ""And your last name is h. o. u. s. t. o. n., correct?"", ""No, no, it's Hudson, like the Hudson River."", ""Oh, I'm sorry, I apologize for that."", ""it's okay."", ""so that's h. u. d. s. o. n., is that correct?"", ""Yep, that's it."", ""Okay, thanks for that."", ""Mhm."", ""Okay, and Jeremy, for security purposes, can you confirm your social for me?"", ""#Um, yeah, sure, it's five oh nine, eight five, four eight nine seven."", ""Okay, one sec while I locate your file."", ""Okay."", ""Alright Jeremy, and which insurance plan did you enroll in, with us?"", ""The Pet insurance. For my cat, Tibbles."", ""Awe, what a sweet name!"", ""thanks, my daughter named him."", ""that's nice. Okay, and do you remember which Pet Insurance you purchased?"", ""#Um..."", ""So there's the Petcare Basic, for five-hundred per year, and then the."", ""Uh, yes, it was that one. The one for five hundred."", ""Okay, great! So let's set you up for your account, then."", ""Okay."", ""Okay, let's start with your address."", ""#Um, okay. my address is nineteen twenty-eight, Columbia Road."", ""Mhm."", ""in Laurel, Delaware."", ""In Laurel, Delaware, alright. Zipcode?"", ""Yep zip code is one nine nine five six."", ""alright, mister Hudson, thank you for that."", ""Mhm."", ""Okay and what is the best telephone number to reach you at?"", ""Oh, right, my number's four eight four, two six six, ninety-nine, fourty-four."", ""Alright let me repeat that back to you, that's four eight four, two six six, nine nine, four four?"", ""#Um, yeah, that's right."", ""Okay. What is the best email to reach you at?"", ""D- do you really need my email? sorry, I mean."", ""Oh, it's okay mister Hudson. Well to set up your online account we'll need your email, and that'll be your username."", ""okay."", ""And then we'll send you a confirmation email where you'll be able to input a password from there."", ""right. It's jhudson four sixty-six at gmail dot com."", ""Great. Are there any other questions you have for me at this time?"", ""#Uh, n-no, I don't think so."", ""Okay, make sure to look for that confirmation email in about fifteen minutes and thank you for being a customer of Rivertown Insurance. You have yourself a wonderful day."", ""Thanks you do the same."", ""Thanks, bye-bye now.""], ""dialogue_acts"": [[], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [""CreateAccount""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
946,"{""dialogue_id"": ""946"", ""turns"": {""turn_id"": [""insurance_946_000"", ""insurance_946_001"", ""insurance_946_002"", ""insurance_946_003"", ""insurance_946_004"", ""insurance_946_005"", ""insurance_946_006"", ""insurance_946_007"", ""insurance_946_008"", ""insurance_946_009"", ""insurance_946_010"", ""insurance_946_011"", ""insurance_946_012"", ""insurance_946_013"", ""insurance_946_014"", ""insurance_946_015"", ""insurance_946_016"", ""insurance_946_017"", ""insurance_946_018"", ""insurance_946_019"", ""insurance_946_020"", ""insurance_946_021"", ""insurance_946_022"", ""insurance_946_023"", ""insurance_946_024"", ""insurance_946_025"", ""insurance_946_026"", ""insurance_946_027"", ""insurance_946_028"", ""insurance_946_029"", ""insurance_946_030"", ""insurance_946_031"", ""insurance_946_032"", ""insurance_946_033"", ""insurance_946_034"", ""insurance_946_035"", ""insurance_946_036"", ""insurance_946_037"", ""insurance_946_038"", ""insurance_946_039"", ""insurance_946_040"", ""insurance_946_041"", ""insurance_946_042"", ""insurance_946_043"", ""insurance_946_044"", ""insurance_946_045"", ""insurance_946_046"", ""insurance_946_047"", ""insurance_946_048"", ""insurance_946_049"", ""insurance_946_050"", ""insurance_946_051"", ""insurance_946_052""], ""speaker_role"": [""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hi, thank you for calling Rivertown Insurance helpline. My name is Sally. How may I help you?"", ""Hi Sally, my name is Oliver. How are you today?"", ""I'm doing great, thanks for asking. How about you?"", ""Well, same old same old. Thankful for the gift of life."", ""Yeah. How can I be of assistance to you Oliver?"", ""I recently moved from my previous residence and would like to get my residence address updated."", ""Okay. I'm gonna get that done for you."", ""Great."", ""Please provide your customer number."", ""Hold the line please while I get that."", ""Okay."", ""I can't seem to find it on my phone, give me a second let me check my mail."", ""Take your time Oliver."", ""Alright got it. That's four oh nine one three three five six."", ""Please confirm the full name and date of birth on the account."", ""Oliver Krantz."", ""And the date of birth?"", ""Fourteenth of May, nineteen seventy one."", ""Please confirm your previous address you want to take out of your account."", ""That was two oh one Roosevelt boulevard, Annapolis, Maryland."", ""Please provide your new residential address."", ""My new address is ninety-nine Baker street, Baltimore, Maryland."", ""And your zip code."", ""I believe it's five one three three nine. Please hold let me get that confirmed."", ""Okay."", ""I got a figure wrong. It's actually five one eight three nine."", ""Got it. Please confirm address. Ninety-nine Baker street, Baltimore, Maryland. Zip code five one eight three nine."", ""Yeah that's it."", ""Your address has been successfully updated. Is there anything else I can do for you?"", ""So my son called a few days back and mentioned his office in LA makes it mandatory to be insured with the company's HMO."", ""Okay."", ""What do you advise? Should I keep him on my account as a dependent or do I take him off my account. He did call to say I should take him off so my premiums would be reduced."", ""Well it depends. If the HMO has all the coverage we have here and more then it would be advisable to take him off your account as a dependent."", ""He did mention the policy has got the same coverage with some added benefits as a staff."", ""Oh okay. That sounds good. Perhaps you should go ahead and take him off your account."", ""Okay then. I'll go ahead and do just that."", ""Okay. I'm gonna need you to provide the policy number."", ""That's seven one nine four one three nine five two three."", ""Please provide your dependent's first name."", ""Charles."", ""And his last name?"", ""Krantz."", ""Please confirm you want to remove Charles Krantz from your plan."", ""Confirm."", ""Done."", ""Thank you so much."", ""Is there anything else you would like me to help you with?"", ""I believe that would be all for now."", ""Thank you so much for choosing Rivertown Insurance."", ""Always a pleasure."", ""Do have a nice day."", ""Thanks, you too. Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [""ChangeAddress""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""RemoveDependent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"
947,"{""dialogue_id"": ""947"", ""turns"": {""turn_id"": [""insurance_947_000"", ""insurance_947_001"", ""insurance_947_002"", ""insurance_947_003"", ""insurance_947_004"", ""insurance_947_005"", ""insurance_947_006"", ""insurance_947_007"", ""insurance_947_008"", ""insurance_947_009"", ""insurance_947_010"", ""insurance_947_011"", ""insurance_947_012"", ""insurance_947_013"", ""insurance_947_014"", ""insurance_947_015"", ""insurance_947_016"", ""insurance_947_017"", ""insurance_947_018"", ""insurance_947_019"", ""insurance_947_020"", ""insurance_947_021"", ""insurance_947_022"", ""insurance_947_023"", ""insurance_947_024"", ""insurance_947_025"", ""insurance_947_026"", ""insurance_947_027"", ""insurance_947_028"", ""insurance_947_029"", ""insurance_947_030"", ""insurance_947_031"", ""insurance_947_032"", ""insurance_947_033"", ""insurance_947_034"", ""insurance_947_035"", ""insurance_947_036"", ""insurance_947_037"", ""insurance_947_038"", ""insurance_947_039"", ""insurance_947_040"", ""insurance_947_041"", ""insurance_947_042"", ""insurance_947_043"", ""insurance_947_044"", ""insurance_947_045"", ""insurance_947_046"", ""insurance_947_047"", ""insurance_947_048"", ""insurance_947_049"", ""insurance_947_050"", ""insurance_947_051"", ""insurance_947_052"", ""insurance_947_053"", ""insurance_947_054"", ""insurance_947_055"", ""insurance_947_056"", ""insurance_947_057"", ""insurance_947_058"", ""insurance_947_059"", ""insurance_947_060"", ""insurance_947_061"", ""insurance_947_062"", ""insurance_947_063"", ""insurance_947_064"", ""insurance_947_065"", ""insurance_947_066"", ""insurance_947_067"", ""insurance_947_068"", ""insurance_947_069"", ""insurance_947_070"", ""insurance_947_071"", ""insurance_947_072"", ""insurance_947_073"", ""insurance_947_074"", ""insurance_947_075"", ""insurance_947_076"", ""insurance_947_077"", ""insurance_947_078"", ""insurance_947_079"", ""insurance_947_080"", ""insurance_947_081"", ""insurance_947_082"", ""insurance_947_083"", ""insurance_947_084"", ""insurance_947_085"", ""insurance_947_086"", ""insurance_947_087"", ""insurance_947_088"", ""insurance_947_089"", ""insurance_947_090"", ""insurance_947_091"", ""insurance_947_092"", ""insurance_947_093"", ""insurance_947_094"", ""insurance_947_095"", ""insurance_947_096"", ""insurance_947_097""], ""speaker_role"": [""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent"", ""Customer"", ""Agent""], ""utterance"": [""Hello, good morning."", ""Good morning. Thank you for calling Rivertown Insurance helpdesk. My name is Alice. Who's on the line?"", ""Hi Alice, my name is Trish."", ""How may I help you Trish."", ""I recently just lost my dad."", ""Oh my God, I'm so sorry."", ""Yeah thanks. So yeah I just lost my dad and I'm calling to file a life claim."", ""I'm so sorry for your loss Trish. In order to file a claim, there's a list of information and documents you're gonna be required to provide."", ""Yeah that's why I'm calling. Can you please guide through every step and what documents I would need to provide?"", ""Of course. Have you got your dad's policy number?"", ""Yes I do. Please hold for a second."", ""Okay."", ""My dad's policy number is seven one nine nine three five one six two four."", ""Please confirm the full name and date of birth on this policy."", ""My dad's full name is Raymond Curtis. His date of birth is the fifteenth of August, nineteen seventy two."", ""Please confirm insured state and street address."", ""Ten Benedict Avenue, Chicago, Illinois."", ""What was the cause of death?"", ""Cancer."", ""I'm so sorry Trish."", ""It's okay Alice."", ""What day did he pass on?"", ""that was last week. On the twenty-fourth."", ""Twenty-fourth of July, twenty-twenty one."", ""Yeah."", ""We're gonna need you to provide a copy of your dad's death certificate."", ""I've got that already."", ""Okay. I'll forward a claim form to you to fill out. You're gonna fill that form and send together with the death certificate."", ""Will that be forwarded to my e-mail address?"", ""Yes. You're gonna have to provide us with your e-mail address."", ""My e-mail address is Trish Curtis one oh one at Gmail dot com."", ""Trish Curtis one oh one at Gmail dot com."", ""Yeah that's it."", ""Okay the claim form has been forwarded to your mail."", ""Thank you so much. As soon as I get off the call, I will get it the form filled, signed and forwarded together with a copy of the death certificate."", ""Great."", ""how long is it gonna to get my claim processed?"", ""Putting a timeline to it. I will say between one to three weeks."", ""Okay."", ""It really depends on the availabilty of all information and documents required."", ""Thank goodness I've got all documents ready."", ""Yeah. I've got a question for you Trish. How do you choose to receive the death benefit?"", ""what do you mean how?"", ""You could get a lump sum payment which is the entire benefit at once."", ""What are the alternatives?"", ""You could get annuities where the benefit is invested then paid back to you as an annual payment for a predetermined number of years."", ""The annuities sounds like a better option. I'll think about it."", ""Okay Trish. Is there anything else I can do for you?"", ""I was a dependent of my dad's health insurance policy. I would like to open up an account now that he's gone."", ""That's a good idea Trish. Would you like to get started right away?"", ""Yeah."", ""Great. I'm gonna need you to provide some information."", ""Okay."", ""Please provide your full name and date of birth."", ""My full name is Trish Curtis."", ""Your date of birth?"", ""That's seventeenth of January, nineteen ninety-one."", ""Please provide your mobile number, e-mail address and residential address."", ""My mobile number is two oh one."", ""two oh one."", ""Three one three."", ""Three one three."", ""Five one nine four."", ""Five one nine four."", ""Your mobile number is two oh one three one three five one nine four. Please confirm."", ""Correct."", ""Correct. Email address is Trish Curtis one oh one at Gmail dot com."", ""Trish Curtis one oh one at Gmail dot com. Please confirm."", ""Correct."", ""Your house address?"", ""Ten Benedict Avenue, Chicago, Illinois."", ""Zip code?"", ""My zip code is seven oh eight nine one."", ""Address is ten Benedict avenue, Chicago, Illinois. Seven oh eight nine one. Please confirm."", ""Yeah that's it."", ""Finally I'm gonna need your social security number."", ""My SSN is three four four."", ""Three four four."", ""Nine one."", ""Nine one."", ""Eight one three five."", ""Eight one three five."", ""Correct."", ""Just a moment while your account gets ready."", ""Okay."", ""Done. A text message containing your customer number has been forwarded your mobile number. Please confirm."", ""Hi Trish, your customer number is nine one five five one three five two."", ""Perfect. Your account is up."", ""Thank you so much for your help. I'll go ahead and respond to my e-mail now."", ""Once again I'm so sorry for your loss Trish. Please stay strong."", ""I will. Thank you so much, you're far too kind."", ""Is there anything else I can help you with?"", ""I believe that'll be all for now."", ""Thank you so much for choosing Rivertown Insurance."", ""Sure. Have a nice day."", ""Thanks, I will. You too."", ""Sure. Bye."", ""Bye bye.""], ""dialogue_acts"": [[], [], [], [], [], [], [""InformIntent""], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [""InformIntent""], [], [], [], [""InformIntent""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []], ""intents"": [[], [], [], [], [], [], [""FileClaim""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [""EnrollInPlan""], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], []]}}"