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digraph {
rankdir=TD
N0 [label="FAQ Management" color="#E91E63" fillcolor="#FCE4EC" shape=ellipse style=filled]
N1 [label="Service Recovery" color="#E91E63" fillcolor="#FCE4EC" shape=box style=filled]
N2 [label="Sentiment Analysis" color="#E91E63" fillcolor="#FCE4EC" shape=hexagon style=filled]
N3 [label="Proactive Communication" color="#E91E63" fillcolor="#FCE4EC" shape=parallelogram style=filled]
N4 [label="Live Chat Support" color="#BDBDBD" fillcolor="#F5F5F5" shape=plaintext style=filled]
N5 [label="Training Customer Service Agents" color="#BDBDBD" fillcolor="#F5F5F5" shape=box style=filled]
N6 [label="Feedback Loop to Product Development" color="#E91E63" fillcolor="#FCE4EC" shape=ellipse style=filled]
N7 [label="Product Information Provision" color="#E91E63" fillcolor="#FCE4EC" shape=ellipse style=filled]
N8 [label="Customer Satisfaction Survey" color="#E91E63" fillcolor="#FCE4EC" shape=ellipse style=filled]
N0 -> N1 [label=reports color="#FFF176" dir=forward penwidth=1.5 style=solid]
N1 -> N2 [label=records color="#E91E63" dir=forward penwidth=1.5 style=solid]
N2 -> N3 [label=monitors color="#FFF176" dir=forward penwidth=1.5 style=dashed]
N3 -> N4 [color="#BDBDBD" dir=forward penwidth=1.5 style=dashed]
N4 -> N5 [color="#000000" dir=forward penwidth=1.5 style=dashed]
N5 -> N6 [label=socials color="#000000" dir=forward penwidth=1.5 style=dashed]
N6 -> N7 [color="#FFF176" dir=forward penwidth=1.5 style=solid]
N7 -> N8 [color="#BDBDBD" dir=forward penwidth=1.5 style=dashed]
N5 -> N3 [color="#E91E63" dir=forward penwidth=1.5 style=solid]
N6 -> N4 [label=satisfies color="#000000" dir=forward penwidth=1.5 style=solid]
}
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