| digraph { | |
| rankdir=LR | |
| N0 [label="Cross_selling Opportunities" color="#7E57C2" fillcolor="#D1C4E9" shape=ellipse style=filled] | |
| N1 [label="Post_Service Follow_up" color="#FF9800" fillcolor="#FFE0B2" shape=hexagon style=filled] | |
| N2 [label="Service Blueprinting" color="#7E57C2" fillcolor="#D1C4E9" shape=diamond style=filled] | |
| N3 [label="Technical Support" color="#7E57C2" fillcolor="#D1C4E9" shape=hexagon style=filled] | |
| N4 [label="Proactive Communication" color="#7E57C2" fillcolor="#D1C4E9" shape=diamond style=filled] | |
| N5 [label="Customer Onboarding Support" color="#7E57C2" fillcolor="#D1C4E9" shape=box style=filled] | |
| N6 [label="Customer Success Management" color="#FF9800" fillcolor="#FFE0B2" shape=folder style=filled] | |
| N7 [label="Customer Retention Strategies" color="#FF9800" fillcolor="#FFE0B2" shape=folder style=filled] | |
| N8 [label="Feedback Loop to Product Development" color="#FF9800" fillcolor="#FFE0B2" shape=octagon style=filled] | |
| N9 [label="Customer Journey Mapping" color="#FF9800" fillcolor="#FFE0B2" shape=hexagon style=filled] | |
| N10 [label="Call Center Management" color="#7E57C2" fillcolor="#D1C4E9" shape=octagon style=filled] | |
| N11 [label="First Contact Resolution Optimization" color="#7E57C2" fillcolor="#D1C4E9" shape=ellipse style=filled] | |
| N12 [label="Email Support" color="#7E57C2" fillcolor="#D1C4E9" shape=box style=filled] | |
| N13 [label="Issue Escalation" color="#2196F3" fillcolor="#BBDEFB" shape=box style=filled] | |
| N14 [label="Product Information Provision" color="#2196F3" fillcolor="#BBDEFB" shape=ellipse style=filled] | |
| N15 [label="Customer Loyalty Program Support" color="#2196F3" fillcolor="#BBDEFB" shape=ellipse style=filled] | |
| N16 [label="Live Chat Support" color="#2196F3" fillcolor="#BBDEFB" shape=box style=filled] | |
| N17 [label="Training Customer Service Agents" color="#FF9800" fillcolor="#FFE0B2" shape=ellipse style=filled] | |
| S0 [label="" color="#2196F3" fillcolor="#BBDEFB" fixedsize=true height=0.1 shape=box style=filled width=0.1] | |
| S1 [label="" color="#FF9800" fillcolor="#FFE0B2" fixedsize=true height=0.1 shape=box style=filled width=0.1] | |
| S2 [label="" color="#7E57C2" fillcolor="#D1C4E9" fixedsize=true height=0.1 shape=box style=filled width=0.1] | |
| M0 [label="" color="#7E57C2" fillcolor="#D1C4E9" fixedsize=true height=0.1 shape=box style=filled width=0.1] | |
| M1 [label="" color="#FF9800" fillcolor="#FFE0B2" fixedsize=true height=0.1 shape=box style=filled width=0.1] | |
| M2 [label="" color="#FF9800" fillcolor="#FFE0B2" fixedsize=true height=0.1 shape=box style=filled width=0.1] | |
| subgraph_anchor_Group0 [label="" height=0.01 shape=point style=invis width=0.01] | |
| subgraph cluster_Group0 { | |
| color=gray50 fillcolor="#ECEFF1" fontname=Helvetica fontsize=10 label="Inquiry Handling" labeljust=l labelloc=t pencolor=gray50 penwidth=1.5 style="rounded,filled,dashed" | |
| nest0_0 [label="Refund Processing" color="#7E57C2" fillcolor="#D1C4E9" shape=folder style=filled] | |
| nest0_1 [label="Complaint Trend Analysis" color="#2196F3" fillcolor="#BBDEFB" shape=parallelogram style=filled] | |
| nest0_2 [label="Customer Satisfaction Survey" color="#2196F3" fillcolor="#BBDEFB" shape=parallelogram style=filled] | |
| nest0_3 [label="Feedback Collection" color="#7E57C2" fillcolor="#D1C4E9" shape=Mdiamond style=filled] | |
| nest0_0 -> nest0_1 [color="#2196F3" dir=forward penwidth=1.5 style=solid] | |
| nest0_1 -> nest0_2 [color="#2196F3" dir=forward penwidth=1.5 style=dashed] | |
| nest0_2 -> nest0_3 [color="#2196F3" dir=forward penwidth=1.5 style=dashed] | |
| } | |
| subgraph_anchor_Group1 [label="" height=0.01 shape=point style=invis width=0.01] | |
| subgraph cluster_Group1 { | |
| color=gray50 fillcolor="#F1F8E9" fontname=Helvetica fontsize=10 label="Knowledge Base Creation" labeljust=l labelloc=t pencolor=gray50 penwidth=1.5 style="rounded,filled,dashed" | |
| nest1_0 [label="FAQ Management" color="#2196F3" fillcolor="#BBDEFB" shape=box style=filled] | |
| nest1_1 [label="Order Status Check" color="#2196F3" fillcolor="#BBDEFB" shape=hexagon style=filled] | |
| nest1_0 -> nest1_1 [color="#FF9800" dir=forward penwidth=1.5 style=dashed] | |
| } | |
| N0 -> N1 [color="#FF9800" dir=forward penwidth=1.5 style=solid] | |
| N1 -> N2 [color="#7E57C2" dir=forward penwidth=1.5 style=dashed] | |
| N2 -> N3 [color="#7E57C2" dir=forward penwidth=1.5 style=dashed] | |
| N3 -> N4 [color="#2196F3" dir=forward penwidth=1.5 style=dashed] | |
| N4 -> N5 [color="#2196F3" dir=forward penwidth=1.5 style=dashed] | |
| N5 -> N6 [color="#7E57C2" dir=forward penwidth=1.5 style=solid] | |
| N6 -> N7 [color="#000000" dir=forward penwidth=1.5 style=solid] | |
| N7 -> N8 [color="#000000" dir=forward penwidth=1.5 style=solid] | |
| N8 -> N9 [color="#FF9800" dir=forward penwidth=1.5 style=solid] | |
| N9 -> N10 [color="#000000" dir=forward penwidth=1.5 style=solid] | |
| N10 -> N11 [color="#2196F3" dir=forward penwidth=1.5 style=dashed] | |
| N11 -> N12 [color="#FF9800" dir=forward penwidth=1.5 style=solid] | |
| N12 -> N13 [color="#2196F3" dir=forward penwidth=1.5 style=dashed] | |
| N13 -> N14 [color="#FF9800" dir=forward penwidth=1.5 style=solid] | |
| N14 -> N15 [color="#7E57C2" dir=forward penwidth=1.5 style=solid] | |
| N15 -> N16 [color="#2196F3" dir=forward penwidth=1.5 style=dashed] | |
| N16 -> N17 [color="#000000" dir=forward penwidth=1.5 style=dashed] | |
| N15 -> nest0_0 [color="#7E57C2" dir=forward penwidth=1.5 style=dashed] | |
| nest0_3 -> N14 [color="#2196F3" dir=forward penwidth=1.5 style=solid] | |
| N13 -> nest1_0 [color="#000000" dir=forward penwidth=1.5 style=solid] | |
| nest1_1 -> N16 [color="#000000" dir=forward penwidth=1.5 style=dashed] | |
| N7 -> S0 [color="#000000" dir=forward penwidth=1.5 style=dashed] | |
| S0 -> N10 [color="#FF9800" dir=forward penwidth=1.5 style=solid] | |
| S0 -> N13 [color="#7E57C2" dir=forward penwidth=1.5 style=solid] | |
| N10 -> S1 [color="#7E57C2" dir=forward penwidth=1.5 style=dashed] | |
| S1 -> N13 [color="#FF9800" dir=forward penwidth=1.5 style=dashed] | |
| S1 -> N14 [label=monitors color="#000000" dir=forward penwidth=1.5 style=dashed] | |
| N6 -> S2 [color="#2196F3" dir=forward penwidth=1.5 style=dashed] | |
| S2 -> N8 [color="#FF9800" dir=forward penwidth=1.5 style=solid] | |
| S2 -> N16 [color="#2196F3" dir=forward penwidth=1.5 style=solid] | |
| N9 -> M0 [color="#000000" dir=forward penwidth=1.5 style=solid] | |
| N5 -> M0 [color="#2196F3" dir=forward penwidth=1.5 style=dashed] | |
| N6 -> M0 [color="#FF9800" dir=forward penwidth=1.5 style=solid] | |
| M0 -> N16 [color="#7E57C2" dir=forward penwidth=1.5 style=dashed] | |
| N6 -> M1 [color="#2196F3" dir=forward penwidth=1.5 style=solid] | |
| N0 -> M1 [label=resolves color="#7E57C2" dir=forward penwidth=1.5 style=solid] | |
| M1 -> N12 [color="#FF9800" dir=forward penwidth=1.5 style=solid] | |
| N10 -> M2 [color="#7E57C2" dir=forward penwidth=1.5 style=solid] | |
| N13 -> M2 [color="#FF9800" dir=forward penwidth=1.5 style=solid] | |
| M2 -> N15 [color="#FF9800" dir=forward penwidth=1.5 style=solid] | |
| } | |