Datasets:
File size: 2,207 Bytes
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license: cc-by-nc-4.0
language:
- en
- ru
tags:
- audio
- real world audio
- multilingual
- call center
- contact center
---
# Russian Speech Recognition Dataset - 1,000+ Hours Call Center
1,000+ hours of real-world Russian call center audio with transcripts. Train speech recognition, sentiment analysis, and customer support AI models on authentic telephone conversations
## Dataset Summary
## Key Features
✅ **1,000+ hours** of inbound & outbound calls
✅ **100% Russian** telephone conversations
✅ **Real-world audio** - no synthetic data
✅ **Full transcripts** in Russian and in English
### Full version of dataset is availible for commercial usage - leave a request on our website [Axonlabs ](https://axonlab.ai/?utm_source=hugging-face&utm_medium=cpc&utm_campaign=profile&utm_content=profile_link)to purchase the dataset 💰
## Audio Specifications
- **Format:** Single-channel (mono) telephone speech
- **Sample rate:** 8,000 Hz
- **Quality:** Real-world call center environment
- **Annotations:** Automatic (machine-generated) speaker role labels (Agent/Customer)
### Real-world Russian call center recordings for:
- **Speech Recognition & Audio Transcription** (telephone quality, 8kHz)
- **Sentiment Analysis** from customer service dialogs
- **Conversation Analytics** (intent detection, topic classification)
- **Speaker Diarization** (Agent/Customer roles)
- **Dialog Summarization** for QA and CRM automation
## Dataset Composition
### Domains
- **Customer Support:** Technical issues, product questions, troubleshooting
- **Sales:** Product inquiries, upselling, cross-selling
- **Billing/Account:** Payment issues, account management, billing questions
- **Finance:** Account management, financial services
- **Pharma:** Healthcare-related customer service
### Call Types
- **Inbound:** Customer-initiated calls
- **Outbound:** Agent-initiated calls
### Speaker Roles
All recordings include role annotations:
- **Agent:** Call center representative
- **Customer:** End user |