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Deployment Process
Q2: Were there any deployment challenges?
Tahawur Abbas
Yes, initial difficulty in understanding SVN and deployment setup.
Deployment Process
Q2: Were there any deployment challenges?
Amjad
Yes, some adjustments were required at the initial stage.
Deployment Process
Q2: Were there any deployment challenges?
Asad Ali
Deployment challenges included lack of standardized practices and initial setup issues.
Deployment Process
Q2: Were there any deployment challenges?
Muhammad Askari
Deployment challenges were mainly related to initial setup and server configuration.
Deployment Process
Q3: How was training or onboarding handled?
Imtiaz Ahmed
New teachers receive basic training.
Deployment Process
Q3: How was training or onboarding handled?
Javid Hussain
Training sessions were conducted for users with limited computer skills.
Deployment Process
Q3: How was training or onboarding handled?
Tahawur Abbas
Training and onboarding were provided through brief orientation and guidance sessions.
Deployment Process
Q3: How was training or onboarding handled?
Amjad
Orientation sessions and seminars were conducted.
Deployment Process
Q3: How was training or onboarding handled?
Asad Ali
Training was provided informally to new users and staff.
Deployment Process
Q3: How was training or onboarding handled?
Muhammad Askari
Onboarding included basic training sessions for new teachers and staff.
Deployment Process
Q4: Is there a code review process before code is merged into production?
Imtiaz Ahmed
No formal code review process is followed.
Deployment Process
Q4: Is there a code review process before code is merged into production?
Javid Hussain
All code was reviewed by Dr. Irshad Hussain; currently supervised by Mr. Javid Hussain.
Deployment Process
Q4: Is there a code review process before code is merged into production?
Tahawur Abbas
Code review is done informally before updates are applied.
Deployment Process
Q4: Is there a code review process before code is merged into production?
Amjad
Code is reviewed informally by senior developers before deployment.
Deployment Process
Q4: Is there a code review process before code is merged into production?
Asad Ali
No, lack of code review was identified as a drawback.
Deployment Process
Q4: Is there a code review process before code is merged into production?
Muhammad Askari
Peer reviews are conducted for critical code changes before deployment.
Deployment Process
Q5: Are deployment processes automated using CI/CD pipelines?
Imtiaz Ahmed
No - deployments are manual.
Deployment Process
Q5: Are deployment processes automated using CI/CD pipelines?
Javid Hussain
Deployment is performed manually without CI/CD automation.
Deployment Process
Q5: Are deployment processes automated using CI/CD pipelines?
Tahawur Abbas
Deployment processes are manual; no CI/CD pipelines are in place.
Deployment Process
Q5: Are deployment processes automated using CI/CD pipelines?
Amjad
Deployment is handled manually without automation.
Deployment Process
Q5: Are deployment processes automated using CI/CD pipelines?
Asad Ali
No, deployment was not automated using CI/CD pipelines.
Deployment Process
Q5: Are deployment processes automated using CI/CD pipelines?
Muhammad Askari
Deployment is performed manually without CI/CD automation.
Deployment Process
Q6: Is there any disaster recovery or backup plan in place?
Imtiaz Ahmed
Yes - there are proper backup processes for data.
Deployment Process
Q6: Is there any disaster recovery or backup plan in place?
Javid Hussain
Yes, files are backed up on two servers; upgrades are planned.
Deployment Process
Q6: Is there any disaster recovery or backup plan in place?
Tahawur Abbas
Disaster recovery and backup processes are in place and regularly maintained.
Deployment Process
Q6: Is there any disaster recovery or backup plan in place?
Amjad
Yes, regular backups were performed every 5 to 9 days.
Deployment Process
Q6: Is there any disaster recovery or backup plan in place?
Asad Ali
Yes, a disaster recovery and backup plan is in place.
Deployment Process
Q6: Is there any disaster recovery or backup plan in place?
Muhammad Askari
Backup and disaster recovery procedures are implemented and periodically verified.
Maintenance Process
Q1: How often is the LMS updated?
Imtiaz Ahmed
Updates are irregular and unscheduled.
Maintenance Process
Q1: How often is the LMS updated?
Javid Hussain
Updates are performed periodically, with major updates during winter vacations.
Maintenance Process
Q1: How often is the LMS updated?
Tahawur Abbas
Updates are applied whenever user requirements change or issues arise.
Maintenance Process
Q1: How often is the LMS updated?
Amjad
Regular version updates are applied throughout the year.
Maintenance Process
Q1: How often is the LMS updated?
Asad Ali
LMS updates are done weekly.
Maintenance Process
Q1: How often is the LMS updated?
Muhammad Askari
Updates and patches are applied bi-monthly or weekly.
Maintenance Process
Q2: What types of issues are most frequently reported?
Imtiaz Ahmed
Scalability issues and challenges due to COVID-19 related changes are most frequent.
Maintenance Process
Q2: What types of issues are most frequently reported?
Javid Hussain
Most issues reported relate to system performance and usability.
Maintenance Process
Q2: What types of issues are most frequently reported?
Tahawur Abbas
Frequently reported issues include backend adjustments, frontend design changes, and general feature improvements.
Maintenance Process
Q2: What types of issues are most frequently reported?
Amjad
Most common issues involve student account management and access problems.
Maintenance Process
Q2: What types of issues are most frequently reported?
Asad Ali
Most frequently reported issues involve backend adjustments, frontend features, and usability concerns.
Maintenance Process
Q2: What types of issues are most frequently reported?
Muhammad Askari
Issues reported mostly involve system performance and account management.
Maintenance Process
Q3: How is feedback from users handled?
Imtiaz Ahmed
Feedback is handled informally, usually through coordinators or meetings.
Maintenance Process
Q3: How is feedback from users handled?
Javid Hussain
Feedback is collected informally from users and applied as needed.
Maintenance Process
Q3: How is feedback from users handled?
Tahawur Abbas
Feedback is applied through code adjustments and system improvements.
Maintenance Process
Q3: How is feedback from users handled?
Amjad
Continuous feedback is collected and used to improve the LMS.
Maintenance Process
Q3: How is feedback from users handled?
Asad Ali
Feedback is handled based on reported issues and meetings.
Maintenance Process
Q3: How is feedback from users handled?
Muhammad Askari
Feedback is handled informally through direct IT contact.
Maintenance Process
Q4: How is documentation managed and maintained for both developers and users?
Imtiaz Ahmed
No formal documentation currently exists; proper documentation is planned.
Maintenance Process
Q4: How is documentation managed and maintained for both developers and users?
Javid Hussain
Documentation is limited and maintained informally.
Maintenance Process
Q4: How is documentation managed and maintained for both developers and users?
Tahawur Abbas
Documentation is maintained informally with updates based on system changes.
Maintenance Process
Q4: How is documentation managed and maintained for both developers and users?
Amjad
Comprehensive documentation is maintained throughout the system lifecycle.
Maintenance Process
Q4: How is documentation managed and maintained for both developers and users?
Asad Ali
Documentation is currently insufficient and not properly managed.
Maintenance Process
Q4: How is documentation managed and maintained for both developers and users?
Muhammad Askari
Documentation for maintenance is lacking or incomplete.
Maintenance Process
Q5: How are critical bugs or downtime incidents handled and communicated?
Imtiaz Ahmed
Critical bugs and downtime are handled manually; no formal escalation process exists.
Maintenance Process
Q5: How are critical bugs or downtime incidents handled and communicated?
Javid Hussain
Critical incidents are addressed using tools like PF Sense firewall after security issues.
Maintenance Process
Q5: How are critical bugs or downtime incidents handled and communicated?
Tahawur Abbas
Critical issues are handled promptly with code adjustments and fixes.
Maintenance Process
Q5: How are critical bugs or downtime incidents handled and communicated?
Amjad
Critical issues are monitored and resolved by the development team in real-time.
Maintenance Process
Q5: How are critical bugs or downtime incidents handled and communicated?
Asad Ali
Critical issues are addressed manually with coordination among team members.
Maintenance Process
Q5: How are critical bugs or downtime incidents handled and communicated?
Muhammad Askari
Critical issues are managed promptly, though informally.
Maintenance Process
Q6: Is there a ticketing system for reporting and tracking user issues?
Imtiaz Ahmed
No ticketing system is implemented.
Maintenance Process
Q6: Is there a ticketing system for reporting and tracking user issues?
Javid Hussain
User issues are tracked informally without a formal ticketing system.
Maintenance Process
Q6: Is there a ticketing system for reporting and tracking user issues?
Tahawur Abbas
User issues are tracked and applied manually without a formal ticketing system.
Maintenance Process
Q6: Is there a ticketing system for reporting and tracking user issues?
Amjad
User issues are handled manually and tracked through meetings.
Maintenance Process
Q6: Is there a ticketing system for reporting and tracking user issues?
Asad Ali
No ticketing system is in place.
Maintenance Process
Q6: Is there a ticketing system for reporting and tracking user issues?
Muhammad Askari
Issues are tracked informally without a ticketing system.
Maintenance Process
Q7: Are logs or monitoring tools used to track system health and performance?
Imtiaz Ahmed
No, logs or monitoring tools are not currently used.
Maintenance Process
Q7: Are logs or monitoring tools used to track system health and performance?
Javid Hussain
PF Sense firewall monitors abnormal network traffic.
Maintenance Process
Q7: Are logs or monitoring tools used to track system health and performance?
Tahawur Abbas
System health is monitored manually without formal tools.
Maintenance Process
Q7: Are logs or monitoring tools used to track system health and performance?
Amjad
The development team actively monitors the live system for performance issues.
Maintenance Process
Q7: Are logs or monitoring tools used to track system health and performance?
Asad Ali
Logs and monitoring tools are not in use.
Maintenance Process
Q7: Are logs or monitoring tools used to track system health and performance?
Muhammad Askari
System health and performance are monitored manually by IT staff.