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Team handbook

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ZACHT.STUDIO

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Welcome! 👋 This handbook is a compass that guides all our work — everything from who we are, what our values are, and more. We’re always evolving and improving so while this is new and probably missing things, that’s okay! We’re not perfect and we don’t expect anyone to be. The goal of this is to answer some questions you may have and give you with the tools you need to flourish. ✨

INTRO

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DATE

FOUNDING STORY

We started with a vision for a better agency-client relationship and a funny name.
Our founding team—Zach, Dona, Chi, Nick, and Savannah—set the mold for company culture and built our initial North Star product. With that, we've scaled as a remote-first, four-day-workweek agency that collaborates seamlessly with our clients, who we love.

INTRO

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MISSION

At Zacht Studios, we believe in people first. We care about each other, our team as a whole, and the work that we do. We strive to leave a positive impression with our clients and, more importantly, each other.

WELCOME

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TEAM VALUES

CLIENT VALUES

For ourselves and each other, we are

For clients, we are

INTRO

🧱

Collaborative

🖊️

Detail-focused

↪️

Flexible

💬

Communicative

🌱

Supportive

❤️

Kind

❤️

Kind

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Tools

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Communication

We use a lot of different tools to get our work done. Short summary about how your team uses these tools.

Meeting software

Provide a brief description of your tool here and why your team uses it. It can consist a few sentences or a few paragraphs.
You can include a link like this to help team members access resources easily.

File sharing software

Provide a brief description of your tool here and why your team uses it. It can consist a few sentences or a few paragraphs.

Messaging software

Provide a brief description of your tool here and why your team uses it. It can consist a few sentences or a few paragraphs.

TOOLS

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Communication

We use a lot of different tools to get our work done. Short summary about how your team uses these tools.

Email client

TOOLS

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Design

We use a lot of different tools to get our work done. Short summary about how your team uses these tools.

Figma

TOOLS

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Process

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Time

Work hours

We all set our own work hours. I don't subscribe to the 9-to-5, so I don't expect it of anyone else. The hope is that we can all be online during most of the team meetings which are just one hour a week.

Time-zone-conscious

Not only do we all work in different places, but most of our clients are in a different time zone as well. When you suggest times to meet, please indicate time zones every time. If possible, include the client's own time zone as well.

PROCESS

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Getting and giving feedback

Getting feedback

t's often challenging to share your work publicly. Putting yourself out there, awaiting criticism from people you may not even know. Asking for feedback as a designer—especially earlier in your career—can be intimidatingly difficult. That's why we put together this guide on presenting your work with context and specific requests for the types of feedback you want to receive.
The most important goal is helping each other learn and grow. Second to that is making great work that our clients will love. When submitting any design work for critique, it's helpful to tell a story. Otherwise, it will be missing the context around the work, which often leads to unhelpful comments, such as, "I like the colors."
Tell your critiquing audience what you are showing them, who is it for, what the constraints were. Anything that would be helpful in providing context for them to base their understanding of your work.
For example, "Here is a landing page of a marketing website I created for a blueberry farm, targeted at

PROCESS

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Getting and giving feedback

bodega owners in the New York City area. The client needed a desktop and mobile version of the website."
"I am looking for feedback on spacing, type size, readability, background color, and would love any references you could point me towards in regards to comments you have." Asking for references can be very helpful, especially if you are receiving feedback online, rather than in-person where you may have a better chance of asking clarifying questions.
Providing options to react to can be a useful way to make it easier for others to provide feedback. For instance, rather than "is this the color you had in mind?", show a few options to choose from and get the conversation started. That way, you're removing the friction to get responses back.
When seeking feedback from our clients, keep in mind that the majority of them do not have design backgrounds and are often not used to providing design critique.
Part of design is exposing yourself to criticism and failure on a daily basis. And it is crucial to our work, as it lets us improve it and better serve our customers. You

PROCESS

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Getting and giving feedback

should expect and even welcome critique of your design work—invited or otherwise. Be prepared to defend your work, explain the decisions you made, and welcome improvements.
Don’t take it personally. Criticism should be constructive. That ensures that the person is trying to help you improve as a designer, and help you serve your customers better. That’s why we give constructive criticism too.
(Provide more detail with your team’s approach to feedback.)

PROCESS

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Getting and giving feedback

Here's a helpful team meeting recording around our project workflow.

PROCESS

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Closing message

Include contact information, action items, or any other next steps.

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ZACHT.STUDIO